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Title: Front End Engineer

Location: Atlanta United States

Job Description:

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location

The Job is located in Chicago - Onsite Hybrid

Your Role

Key Responsibilities

• Develop Frontend components Web interfaces that are entry points for users
• Understand Agentic architecture to integrate with AI Agents
• Identify relevant data sources within the organization including databases file systems APIs and external repositories
• Develop processes and scripts to extract transform and load ETL data from these sources into a unified search index using GenAI
• Develop data pipelines and workflows to preprocess clean and transform data for optimal indexing and search performance
• Implement techniques such as tokenization stemming and entity recognition to enhance search relevance and accuracy
• Ensure data integrity quality and reliability throughout the entire pipeline
• Integrate data from Clients various internal and external systems APIs and thirdparty data providers
• Implement data integration strategies that support data consistency synchronization and realtime or nearrealtime data streaming
• Collaborate with Clients data scientists analysts and stakeholders to understand data requirements and design appropriate data models for GenAI
• Develop and optimize relational dimensional or NoSQL database schemas to support efficient data storage retrieval and analysis

The base compensation range for this role in the posted location is: 56186 - 87556

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide iniduals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship.

Title: Senior Software Engineer (AI-Native) (Hyderabad)

Location: Remote - Hyderabad

Job Description:

verview

We are looking for Senior Software Engineers based in Hyderabad to join the engineering team to help with our ongoing growth and expansion! Your focus would be on building products using Javascript and Typescript and a core Object-Oriented Programming language like Java/C++/C#. We have a complete CI/CD software lifecycle and an evolving services-oriented architecture hosted in AWS. We require Senior Software Engineers with a strong focus on AI-Native development. Proficiency in utilizing various Agentic coding tools to significantly amplify impact and accelerate implementations is essential for this role.

As a Senior Software Engineer, you’ll help shape how students, educators, and institutions interact with our technology. Whether it’s building a seamless class discovery flow, improving accessibility and performance, or integrating AI into real-time classroom experiences, your work will directly impact how people learn every day. You’ll collaborate with Product, Design, and Engineering to create fast, elegant, and responsive interfaces that bring our innovations to life.

About Nerdy:

At Nerdy (NYSE: NRDY) -  the company behind Varsity Tutors - we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale. We recruit the kind of technologists and operators you’d bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.

Fortune favors the bold. Join us.

How we compete:

• AI-Native at every level

  From the CEO to day-one hires, everyone builds and ships with generative AI. If you’re not wielding AI, you’re not done.

• Entrepreneurial velocity

  Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.

• Free-market rigor

  Ideas rise or fall on merit and results - no committees, no politics, no cap on upside.

• Full-stack ownership

  You design, build, and run what you ship; accountability is a feature, not a bug.

• Reward for contribution

  Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and **how**you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.

• Relentless exploration

  Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way.

• Is Apolitical

  You stay focused on mission-aligned outcomes, not distractions or unrelated causes.

If you’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here. Learn more at nerdy.com.

Nerdy’s shareholder letters below explain our latest products and strategy:

• Q4-2025 Shareholder Letter
• Q3-2025 Shareholder Letter
• Q2-2025 Shareholder Letter

Qualifications:

• Experience with Javascript and Typescript.
• Experience with a core Object-Oriented Programming language like Java/C++/C#
• Familiarity with backend services & technologies is a plus
• Experience with deployment systems (e.g. GitHub Actions, AWS CodeDeploy).
• Familiarity with AWS Services (e.g. RDS, Lambda, EC2, et cetera).
• Familiarity with the Linux operating system and command-line tools.
• Understanding of OO design, algorithms, and data structures.
• Aptitude to quickly learn new languages and technologies as necessary.
• Experience developing websites that are visited by thousands of visitors daily.
• Experience with enhancing SEO performance.
• Experienced with AI-native tools that enhance productivity and speed (e.g., Cursor, Make, Supabase, Netlify, Claude Code, n8n, Firecrawl, ChatGPT, Grok, Bolt, Vercel, etc).
• Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not ided or distracted by advancing unrelated causes.
• Computer Science or related degree preferred.
• Fluent in English.

Responsibilities:

• Write performant, maintainable code that is easy to read and well-documented.
• Write automated tests to thoroughly validate the correctness of your code.
• Deploy large-scale web applications.
• Have a focus on quality, and operate iteratively to get from good to better.
• Be a part of your team’s on-call rotation; we all own our code end-to-end from development to deployment to operations.
• Come ready to learn from some of the best and brightest in the industry.
• Work independently and collaboratively in a dynamic and fast-moving team.
• Be effective in a team environment working with fellow engineers, product management, and design.

Unlock Your Full Potential at Nerdy:

Join our worldwide team—work from home, get great pay, and help shape the future of learning. Here’s what you get:

• Competitive Compensation: Enjoy a market-leading rate.
• 100% Remote (Home Country Only): Work from anywhere in your home country—no relocation required, no borders crossed.
• Flexible Time Off: Our flexible PTO lets you recharge on your own terms and when you need it the most.
• Local Holiday Pay: We honor your nation’s official holidays with paid time off—celebrate what matters to you.
• Continuous Learning: Get a free, all-inclusive learning membership for you and your household—including 1-on-1 tutoring hours, unlimited on-demand classes, and access to our full suite of learning products and services.
• Supercharge with AI: Gain exclusive access to cutting-edge AI tools that boost your productivity, making you feel almost super-human (cape not included).

The Bottom Line:

If you're driven by impact, energized by ownership, and excited to help shape what’s next, you’ll thrive here. We move fast, think big, and reward those who deliver. This isn’t a traditional corporate environment - it’s a place to do the most meaningful work of your career.

Title: Technical Consultant - French speaking

Location: Vilnius

Type: Full-time

Workplace: hybrid

Category: Implementations

Job Description:

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

The Bazaarvoice services team is looking for candidates experienced with delivering Web technologies in a professional services capacity delivering the scope of work in an allocated number of hours and days. This inidual will be responsible for all phases of the client’s projects including planning, design, implementation, configuration, data transformation, training and transition to other teams. 

The salary range starts from 2000 EUR gross per month (+additional language allowance) and offers are determined by experience, knowledge, and skillset. 

What You Will Do

• Implement the full feature set of the Bazaarvoice core platform to deliver maximum value.

• Manage project scope, changes, issues, and ensure customer satisfaction throughout the process.

• Proactively prioritize tasks, track contract status, and mitigate scope creep to ensure project success.

• Collaborate closely with Sales, Engagement, and Client Success teams to align objectives.

• Own the end-to-end implementation process, from Technical Kickoff to Production QA.

• Understand client objectives and KPIs to effectively configure and customize solutions.

• Train end users and ensure adherence to best practices for Pixel, SEO, and Syndication.

• Become an expert in Bazaarvoice products, methodologies, and tools to provide high-level support.

• Manage configurations, data migration, and validation to ensure smooth transitions.

• Coach client technical teams and communicate potential risks and issues in a clear, actionable way.

• Build and manage multiple client relationships, while tracking progress and tasks in Certinia.

• Contribute to team collaboration, continuous process improvements, and knowledge sharing.

Who You Are

• Strong HTML, CSS, and basic JavaScript skills.

• Ensure client satisfaction while driving task completion.

• Quick, high-value delivery with strong troubleshooting skills.

• Ability to manage multiple projects and adapt to change.

• Consultative approach to align implementation with client goals.

• Excellent communication and client-facing experience.

€2,000 - €2,500 a month

EUR gross per month

Pay Transparency & Integrity Builds Trust

At Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. The above base salary range for this position is EUR gross per month and will depend on your skills, qualifications, and experience.

#LI-HYBRID

#LI-AS1

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.  

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA. 

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity. 

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo. 

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in erse perspectives. 

We champion what’s best for Bazaarvoice before iniduals or teams.  

As a stronger company we build a stronger community.

Commitment to ersity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that ersity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a erse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Please note: A background check will be part of the hiring process. This will be done with your consent and will only include information relevant to the job.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Title: Full Stack Developer

**Location:**Parsippany, NJ; Conshohocken, PA; Wilkes‑Barre, PA; Alpharetta, GA

Category:

Technology

Job Description:

Overview

Good things are happening at Berkshire Hathaway GUARD Insurance Companies-an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.

Good Things You Can Count On.• Hybrid schedule: 2 days remote / 3 in‑office• Predictable hours (no nights, weekends, or holidays)• Competitive pay + generous PTO• Medical, dental & vision starting day one• 401(k), tuition reimbursement & longevity bonuses

Responsibilities

We are seeking a proactive and collaborative Full Stack Developer to join our dynamic, cross-functional Agile team. In this role, you will contribute to the evolution and enhancement of existing subsystems that are critical to our platform's success. You'll work closely with product owners, QA engineers, and other developers to deliver high-impact solutions that align with sprint objectives and broader business goals.

Responsibilities:

• Contribute to and help document GUARD's cloud-first development strategy and best practices for full-stack applications.
• Design and build scalable, maintainable, and reusable front-end and back-end components using .NET, Azure, and modern JavaScript frameworks.
• Develop and maintain RESTful APIs and integrate them with front-end applications.
• Write clean, testable, secure, and efficient code that follows modern development standards.
• Monitor application performance and usage metrics to identify and resolve issues proactively.
• Collaborate with UI/UX designers to create accessible and responsive user interfaces.
• Ensure seamless integration between front-end and back-end services, optimizing data flow and performance.
• Create and maintain technical documentation for internal and external stakeholders.
• Design and automate unit, integration, and end-to-end tests.
• Partner with business stakeholders to ensure solutions meet organizational goals.

Qualifications

• A degree in Computer Science or related field, or equivalent practical experience. Master's degree preferred.
• 5+ years of experience in software development, including 3+ years with C# and .NET for back-end development.
• 3+ years of experience building modern front-end applications using frameworks like React, Angular, or Vue.js.
• Strong understanding of HTTP, REST, and OpenAPI.
• Experience with Azure services such as Functions, API Management, and Azure SQL.
• Proficiency in HTML, CSS, JavaScript, and TypeScript.
• Familiarity with OAuth 2.0 and OpenID Connect for authentication and security.
• Understanding of API security risks and hardening techniques.
• Experience querying large datasets using SQL; Familiarity with NoSQL databases is a plus.
• Proficiency with Git and collaborative version control workflows.
• Experience with automated testing frameworks for both front-end and back-end.
• Ability to apply common design patterns to structure scalable solutions.
• Strong communication skills and a collaborative mindset.
• Familiarity with Agile methodologies (Scrum, Kanban) is a plus.

Salary Range $77,762.70 - $180,082.10 + bonus

In accordance with applicable pay transparency laws, this range represents a good-faith estimate. Final compensation will be determined based on factors such as experience, credentials, geographic location, and other considerations permitted by law.

This role may be based out of any of our office locations, including:

Parsippany, NJ; Conshohocken, PA; Wilkes‑Barre, PA; Alpharetta, GA

Software Engineer

Location:  Tysons, VA (Job Posting)

Full time

job requisition id R-009847

Job Description:

Under general supervision, the Software Engineer assists in developing software products and works on improving the overall quality of the product throughout the software development life cycle.

Essential Job Functions:

• Works on problems of moderate scope where analysis of situations requires a variety of known actors.
• Receives general instruction on work and exercises judgement within defined procedures and practices to determine appropriate action.
• Influences others within one's specific area of responsibility.
• Develops basic Applies foundational knowledge and focuses on enhancing capabilities with respect to systems and processes within a job-specific area
• Writes code that captures the essential nature of the solution and is appropriately flexible, reusable, efficient, and adaptable to changing requirements.
• Ensures completion of tasks and quality of work; supports peers to ensure the team delivers consistently
• Understanding in computer science fundamentals - Algorithm design, Problem solving, Complexity analysis and data structures.

Engineering/Operations Excellence:

• Analyzes the system to determine the properties and functions of each piece of work
• Builds tools and produce technical documentation to improve developer efficiency and drive alignment within my team
• Ensures actions and problem solving align with team level goals
• Adapts to business change and seeks out new learning opportunities
• Recommends viable alternatives when faced with shifting priorities
• Build productive internal and/or external working relationships to resolve mutual problems
• Shares with teammates within own area of knowledge/expertise, presenting relevant information in a logical and timely manner
• Proactively acknowledges the importance of perspectives and supports appropriately
• Identifies and connects with others who can help them succeed
• Demonstration of FINRA's values.
• Collaboration, both in-person and virtually, in furtherance of FINRA's mission of investor protection and market integrity.

Education/Experience Requirements:

• Bachelor's degree in Computer Science, Information Systems or related discipline, or equivalent training and/or work experience.

• Academic experience in object-oriented development

• Academic experience in data storage technologies

• Understanding of DevOps and CI\CD technologies

• Understanding of test automation and unit testing

Working Conditions:

• Hybrid work environment, with defined in-person presence requirements.

• Occasional travel and extended hours may be required.

For work that is performed in CO, FL, TX, IL, PA, MA, MD, VA, Washington, DC, NY and NJ, please refer to the chart below for the salary range for the corresponding location. FINRA complies with all state and local pay transparency laws and regulations requiring the disclosure of salary ranges for the position. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate's skill set, level of experience, education, and market considerations.

CO/FL/TX: Minimum Salary $72,400, Maximum Salary $129,200

IL/PA: Minimum Salary $79,800, Maximum Salary $142,300

MA/MD/VA/Washington, DC: Minimum Salary $83,300, Maximum Salary $148,600

NY/NJ: Minimum Salary $83,300, Maximum Salary $155,100

#LI-DNI

To be considered for this position, please submit an application. Applications are accepted on an ongoing basis.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

Please note: If the "Apply Now" button on a job board posting does not take you directly to the FINRA Careers site, enter www.finra.org/careers into your browser to reach our site directly.

Employees may be eligible for a discretionary bonus in addition to base pay. Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law. As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance. Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal. FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.

Time Off and Paid Leave*

FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days, unless otherwise required by law (all pro-rated in the first year). Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule). Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment). Full-time employees receive nine paid holidays.

• Based on full-time schedule

Important Information

FINRA's Code of Conduct imposes restrictions on employees' investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code's investment and securities account restrictions, and new employees must comply with those investment restrictions-including disposing of any security issued by a company on FINRA's Prohibited Company List or obtaining a written waiver from their Executive Vice President-by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

You can read more about these restrictions here.

As standard practice, employees must also execute FINRA's Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company's policy on nepotism.

Search Firm Representatives

Please be advised that FINRA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to FINRA. All resumes submitted by search firms to any employee at FINRA without a valid written agreement and task order in place will be deemed the sole property of FINRA and no fee will be paid in the event that person is hired by FINRA.

FINRA is an Equal Opportunity Employer

All qualified applicants receive consideration for employment without regard to any legally protected category, including race, color, age, national origin, ethnicity, religion, disability, genetic information, military or veteran status, sex, or any other status or classification protected by state or local law.

FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA's Employee Relations team at 240-386-4865 or by email at [email protected]. Please note that this process is exclusively for inquiries regarding accommodations in the application process.

FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified iniduals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified iniduals with disabilities.

FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

Title: ServiceNow SAM Quality Assurance & Test Manager (VA ESOM)

Location: United States

Job Description:

Category

Information Technology

Position Type

Full-Time

Remote

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

The ServiceNow SAM Quality Assurance & Test Manager is a senior technical and people leadership role responsible for overseeing a team of Systems Administrators who support software testing and quality assurance activities in ServiceNow for our VA-ESOM- End Point Support and Operations Monitoring contract supporting the Software Asset Management (SAM) Remediation project. This inidual serves as the central authority for test strategy, governance, and quality standards for all software title deployments. The incumbent ensures that systems, applications, and software releases meet defined functional, performance, and business requirements before entering the Software Development Life Cycle (SDLC) process. This position requires a balance of hands-on expertise in software testing methodologies and strong people management skills to guide, develop, and hold accountable a team of technical professionals. Location: Remote within US supporting EST working hours.

Responsibilities

People Management & Team Leadership

• Supervise, mentor, and develop a team of Systems Administrators supporting testing and quality assurance functions.
• Establish clear performance expectations, conduct regular one-on-ones, and deliver formal performance evaluations.
• Foster a culture of quality, continuous improvement, and accountability within the team.
• Identify training and professional development opportunities to build team capability in testing tools, methodologies, and best practices.
• Manage workload distribution, scheduling, and resource allocation across concurrent testing efforts.
• Recruit, onboard, and retain qualified testing personnel in alignment with contract requirements.
• Support subcontractor oversight, performance monitoring, and technical direction in accordance with program expectations.

Test Strategy & Planning

• Develop, own, and continuously refine the ServiceNow SAM overall test strategy and test governance framework.
• Define testing scope, entry and exit criteria, risk-based testing approaches, and test coverage standards for all software initiatives.
• Create and maintain test plans that address functional testing, integration testing, and user acceptance testing (UAT) for each software deployment lifecycle.
• Collaborate with project managers, business analysts, and scrum masters to align testing timelines with project milestones and deployment schedules.

Test Plan Development & Management

• Oversee the design, development, review, and maintenance of comprehensive test plans, test cases, test scripts, and test data sets.  Test plans can be manual or automated using CI/CD.
• Ensure test cases provide traceability to business requirements and system specifications.
• Establish and enforce standards for test plan documentation, version control, and reusability.
• Leverage test management tools to maintain a centralized, organized repository of test artifacts in alignment with VA documentation standards.

User Acceptance Testing (UAT) Coordination

• Serve as the primary coordinator for all UAT activities, partnering with VA business stakeholders.
• Develop UAT plans, schedules, and participant guides
• Facilitate UAT sessions, track participant feedback, and synthesize findings into actionable defect reports and go/no-go recommendations.
• Manage stakeholder communications throughout UAT cycles to ensure timely resolution of issues and alignment on release readiness.

Integration Testing

• Lead the planning and execution of integration testing efforts following application updates, patches, and configuration changes.
• Coordinate with Systems Administrators to schedule and execute integration tests within defined project timelines.
• Evaluate opportunities to implement test automation to improve integration testing efficiency and coverage.

Quality Assurance for Software Title Deployments

• Ensure all software deployment components have undergone appropriate QA review, including compatibility, security, and usability tests.
• Track post-deployment quality metrics and facilitate lessons-learned reviews to drive continuous improvement.

Reporting & Communication

• Communicate risks, blockers, and testing outcomes clearly and proactively to all relevant stakeholders.
• Maintain comprehensive documentation of testing activities, decisions, and outcomes in support of VA audit and compliance requirements, including Section 508 and FISMA.

Qualifications

• Minimum of 10 years of progressive experience in ServiceNow software quality assurance and testing, with at least 3 years in SAM focused supervisory or team lead capacity.
• Bachelor's degree in engineering, Computer Science, Systems, Business or related scientific or technical discipline. 8 years of additional relevant experience can be substituted for the degree requirement.
• Experience with ServiceNow Agile Development and Test Management Tools
• Demonstrated experience managing or coordinating UAT programs in a complex, multi-stakeholder environment.
• Hands-on experience developing and executing test plans, both manual and automated
• Experience with software title deployments in an enterprise IT environment.
• Strong knowledge of software testing methodologies (Agile, Waterfall, hybrid), including functional, regression, integration, and acceptance testing.
• Solid understanding of defect tracking and management processes.
• Proven ability to lead, motivate, and develop a team of technical professionals.
• Strong written and verbal communication skills; ability to translate technical findings for non-technical VA stakeholders.

Preferred Qualifications

• Active ServiceNow Certifications: ServiceNow Certified System Administrator (CSA).
• ISTQB Certified Tester (Foundation or Advanced Level), Certified Manager of Software Testing (CMST) (QAI) or equivalent QA certification.
• Active ServiceNow certification: Certified Implementation Specialist- Software Asset Management (CIS-SAM).
• Active Agile certification (CSM, SAFe, or equivalent).
• Familiarity with federal IT compliance frameworks: FISMA, FedRAMP, NIST 800-53, and VA Section 508.
• Experience with test automation frameworks and tools (e.g., Selenium, Playwright, Postman, or similar).
• Familiarity with ITIL service management principles, particularly change and release management.
• Experience working with VA enterprise systems (VistA, CDW, VA OIT infrastructure) or other federal agency environments.
• Experience working within DevSecOps pipelines and CI/CD environments for enterprise software deployments.
• ServiceNow Micro-Certification in Agile and Test Management

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a erse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

Accommodations

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified iniduals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email