
Ntropy Network Inc
over 4 years ago
apifinancefinancial
We are looking for a product leader to scale Ntropy's API by growing our foundational data enrichment product. You will work closely with our CTO and engineering team on our Transaction Enrichment product, that enables the next generation of financial services, from real-time underwriting to personal finance management and beyond. The ideal person has previously led technical products or large-scale platforms, has regularly interacted with commercial customers and partners, has an extreme attention to detail and concisely communicates complex concepts between engineering, design, legal and customer-facing teams.Over the last few decades, technological innovation has relied on democratizing some of its key ingredients: knowledge (open publishing platforms), algorithms (code repositories) and computing (cloud providers). However, the last key component, data, largely remains trapped behind barriers of regulation, privacy, schema standards and competitive risk. Enabling scalable access to data will unlock enormous value for both inidual developers and companies. This has only been made possible in the last few years, through advances in manifold learning algorithms and privacy-preserving computing. See our blog for more details.One of the most valuable kinds of data today is in the financial sector. Financial data plays a key role across many industry verticals. However, it has notoriously been locked behind regulatory barriers and a lack of format standards. Our first product is an API that makes financial transactions accessible with minimal engineering overhead to both humans and machine-learning models in a scalable and privacy-preserving way.#Salary and compensation
No salary data published by company so we estimated salary based on similar jobs related to Finance, API and Non Tech jobs that are similar:$60,000 — $110,000/year#LocationRemoteFigure is looking to hire a Partnership Support Specialist to join their team. This is a full-time position that can be done remotely anywhere in the United States.

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About BloomFi
BloomFi is a next-generation decentralized trading ecosystem combining:
- A high-performance spot & perpetual DEX
- A custom-built Layer 2 blockchain
- Institutional-grade trading infrastructure designed to compete with platforms like Hyperliquid and Lighter
We are building a fast, scalable, and capital-efficient trading environment for both retail and professional traders.
Role Overview
We are seeking a CEO with deep Web3 and trading experience to lead BloomFi through launch, scale, and global expansion.
This is not a “manager” role — we are looking for a builder + operator who has:
- Scaled crypto or fintech products
- Managed cross-functional teams (engineering, product, BD, marketing)
- Raised capital and built strategic partnerships
Key Responsibilities
- Define and execute BloomFi’s vision, strategy, and roadmap
- Lead go-to-market strategy (launch, liquidity, user acquisition)
- Build and manage a high-performing global team
- Drive token strategy, ecosystem growth, and partnerships
- Oversee fundraising (VCs, strategic investors, market makers)
- Work closely with product and engineering to ensure execution excellence
- Represent BloomFi publicly (investors, conferences, media)
Requirements
- 5–10+ years experience in crypto, fintech, or trading platforms
- Proven leadership experience as:
- CEO / COO / Head of Growth / GM in Web3 or fintech
- Strong understanding of:
- Perpetual futures markets
- DEX/CEX mechanics
- Liquidity & market structure
- Experience raising capital or managing investor relations
- Strong network in Web3, VCs, market makers, and exchanges
- Ability to operate in a fast-paced, high-growth startup environment
Nice to Have
- Experience launching or scaling a DEX or derivatives exchange
- Background in quant trading / market making
- Experience with token launches and tokenomics design
- Familiarity with Layer 2 ecosystems
Compensation
- Competitive salary + equity / token allocation
- Performance-based incentives tied to growth and volume
- Opportunity to build a category-defining DeFi platform
Location
- Remote (global), with preference for candidates in Europe / UAE / Asia

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About Legacy
Legacy is an easy-to-use, non-custodial Web3 wallet designed to protect digital assets through beneficiary protection and seamless DeFi access. Users can swap across chains, earn yield in one click, and safeguard wealth for the next generation.
Legacy is built by the team behind Decentralized Masters - a profitable $50M+ education and investment ecosystem with 4,000+ high-net-worth investors.
We’ve launched. Demand is strong. Now we need someone to own the post-acquisition customer journey and turn users into long-term, high-LTV subscribers.
About the Software Division
We are building a portfolio of software products inside the Decentralized Masters ecosystem, including:
- Legacy Wallet – a non-custodial Web3 wallet with beneficiary protection and seamless DeFi access
- Trading Bot – automated crypto execution tools for serious investors
- Future fintech and investor infrastructure tools
We are now building the retention and lifecycle engine that will power long-term recurring revenue across all products.
About the Role
This is not a traditional Customer Success role.
This is a multi-product SaaS lifecycle and revenue operations role.
You will own the entire post-acquisition customer journey across:
- Legacy Wallet
- Trading Bot
- Any future subscription-based software we launch
Your mission:
- Reduce churn
- Increase activation
- Grow LTV
- Build scalable retention systems across products
You operate at the intersection of:
- Data
- Product
- Lifecycle marketing
- Subscription analytics
- Customer health scoring
- AI-powered workflow optimization
This role sits within a lean 5–8 person software team. You will build systems from scratch.
What You Will Own
1. Full Multi-Product Customer Lifecycle Ownership
Own the lifecycle across all software products:
Onboarding → Activation → Engagement → Retention → Upsell → Reactivation
You will:
- Design product-specific onboarding journeys
- Run onboarding/offboarding calls for high-value subscribers
- Build lifecycle email sequences and automation flows per product
- Segment users across product lines
- Create proactive churn-reduction frameworks
- Personalize journeys based on behavior and usage
This is cross-product lifecycle architecture, not ticket handling.
2. SaaS Analytics & Revenue Optimization (Across Products)
You must be deeply comfortable with:
- MRR tracking (per product + consolidated view)
- Churn analysis (logo churn & revenue churn)
- Cohort analysis
- LTV optimization
- Activation rate tracking
- Retention curves
- Expansion revenue metrics
You will:
- Build dashboards across PostHog, HubSpot, Whop (and future tools)
- Reconcile data across platforms that don’t sync cleanly
- Create product-level and portfolio-level reporting
- Develop and maintain a Customer Health Index (CHI) per product
- Identify churn risks early and build intervention playbooks
- Deliver weekly revenue + retention insights to founders
3. AI-Driven Lifecycle & Operations
We are AI-forward.
You must:
- Actively use AI tools to automate lifecycle workflows
- Build AI-assisted onboarding flows
- Automate support triage and response routing
- Use AI for churn prediction insights
- Continuously experiment with tools that improve operational efficiency
This is non-negotiable. We want someone AI-native.
4. Scalable Systems & Process Building
You will build the entire CS/Lifecycle infrastructure across products.
This includes:
- Customer Success playbooks per product
- Tiered engagement models (C → B → A users)
- Customer Health Index frameworks
- Escalation pathways
- Community engagement systems
- Cross-product upsell triggers
- Feedback loops into Product & Engineering
You will collaborate closely with engineering to ensure dashboard accuracy and data integrity.
5. Strategic Support Oversight (Portfolio-level)
You will:
- Oversee inbound support systems across products
- Ensure tone, clarity, and trustworthiness
- Handle complex or high-value escalations
- Improve automation so support becomes increasingly self-serve
- Build scalable documentation and knowledge systems
The goal: Reduce manual support over time while increasing customer satisfaction.
Requirements
Must-Haves
- 2–6 years in SaaS Customer Success, Lifecycle, Growth, or Revenue Operations
- Strong understanding of subscription economics
- Experience working across multiple product lines (preferred)
- Proven experience reducing churn and increasing LTV
- Highly analytical and comfortable working with raw data
- Experience building dashboards and interpreting cohort analysis
- AI-native - actively using AI to improve output
- Comfortable building systems from zero
- Strong written communication
Strong Bonus
- Fintech / Crypto / Web3 experience
- Experience with HubSpot, PostHog, Whop, Circle
- Experience building Customer Health Index models
- Experience reconciling messy data across tools
- Experience in multi-product SaaS environments
What We Offer
- Competitive salary + performance-based incentives tied to retention & LTV improvement
- Direct exposure to founders
- Ability to shape the entire customer success function
- Remote work
- High ownership, high-impact role
- Growth into Head of Lifecycle / CS Operations / Revenue Ops
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The Tie is a leading provider of information services for digital assets. We serve hundreds of the world’s largest institutions through The Tie Terminal and our data APIs, provide institutional staking solutions, offer investor relations services to leading token issuers, and license data feeds to crypto exchanges and platforms. Our core offering, The Tie Terminal, is the fastest and most comprehensive workstation for institutional digital asset investors.
The Tie’s clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.
The Position
As an Account Executive, you are client-facing, require a solid understanding of the institutional player landscape and have excellent communication skills. In addition, you are able to work in a fast-paced start-up environment and are open to new projects and challenges.
This position is open to candidates in person in New York or remote within the United States.
Responsibilities
- Build out a sales pipeline and drive revenue growth for The Tie Terminal, APIs, redistribution, and event sponsorships.
- Meet predetermined sales KPIs and quotas
- Manage the sales process in our CRM
- Attend conferences and events to generate new opportunities
- Prospect independently for new leads
- Collaborate with colleagues to build a more efficient and productive sales process
- Work with your account manager to build strong client relationships and drive up-sells to existing clients
Requirements
- 2-7+ years of experience selling products or services to institutional investors, with a demonstrated track record of success. Experience selling to traditional institutional investors is preferred.
- A strong understanding and passion for finance, cryptocurrency, trading, and data
- A creative and entrepreneurial mindset. You’re self-driven and will be able to work in both a team environment and work independently
- The versatility and interest to learn new technologies and skills
- An understanding of the various institutional client types in crypto and the distinct information needs of each of those clients
- Ability to travel to conferences as required
Benefits
- Competitive compensation (salary, commission, and options)
- Health, dental, vision, and disability insurance
- Flexible paid time off
- Flexible working hours
- A fast-paced and exciting work environment
- Strong teamwork-driven culture
The TIE inc is an equal opportunity employer.

(ny)account managerfull-timenew yorknon-tech
The Tie is a leading provider of information services for digital assets. We serve hundreds of the world’s largest institutions through The Tie Terminal and our data APIs, provide institutional staking solutions, offer investor relations services to leading token issuers, and license data feeds to crypto exchanges and platforms. Our core offering, The Tie Terminal, is the fastest and most comprehensive workstation for institutional digital asset investors.
The Tie’s clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.
The Position
As an Account Manager, you are responsible for delivering a high-touch white-glove experience supporting our clients while working closely with the Account Executive team to drive upsells and net revenue retention. You will build a network of strong relationships within your assigned accounts and be a brand ambassador for The Tie.
What You Will Work On
- Build strong relationships with assigned institutional clients
- Work alongside the Account Executives to win new business and increase sales
- Provide support for customers in the pre-sales and post-sales processes
- Maintain CRM including recording details notes from meetings with clients
- Answering client questions via their designated support channel
- Communicate new feature launches
- Build dashboards, watchlists and news feeds for new clients
- Aggregate product feedback from clients and present to the product team
- Prospect and network for upsells to existing clients
- Drive net retention
Requirements
- BA/BS degree or relevant account management experience
- Experience or passion for cryptocurrency markets is a must
- Experience interacting with institutional investors is strongly preferred
- An ability to gasp customers’ needs and suggest timely solutions
- Excellent presentation, relationship building and communication skills
- Strong analytical and problem-solving skills
- SQL and Python experience is a plus
- CRM and client prospecting experience
Benefits
- Competitive compensation
- Employee stock option plan
- Health, dental, vision, and disability insurance
- Flexible paid time off
- Flexible working hours
- A fast-paced and exciting work environment
- Strong teamwork-driven culture
Salary range: $75,000 - $110,000 + Commission
Location: New York City strongly preferred / hybrid considered
The TIE Inc is an equal opportunity employer.

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About Aurelian
Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9-1-1 dispatchers focus their time and energy where it’s needed most: actual emergencies.
Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.
But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. Our conversational AI answers these administrative calls, reducing hold times, and freeing up human operators to deal with emergent situations.
Aurelian is currently live in centers across the country, and answers thousands of non-emergency calls every day. We are hiring people to help us continue to scale and make real positive impact on public safety infrastructure in the US.
Why Join Us:
As a Support Engineer, you’ll play a critical role in keeping our product running smoothly for our customers. You’ll work closely with Engineering and Customer Experience to troubleshoot issues, support deployments, and strengthen the reliability of our systems. This is a hands-on role where you’ll have real ownership and make a direct impact on both our customers and our team.
What You’ll Be Doing:
* Write and maintain RPA scripts that automate data entry into customer systems
* Deploy, configure, and tune automations on customer Windows environments* Remote into customer environments to diagnose and resolve issues* Support the Customer Experience team with technical questions and troubleshooting* Assist with customer technical onboarding tasks such as phone setup, system configuration, and connectivity verification* Document common issues, solutions, and runbooks to reduce repeated escalations* Assist with the most technical of customer support queries in partnership with Customer Experience and Engineering teamsWho We’re Looking For:
* 3+ years of experience in IT support, QA automation, desktop support, or a similar customer-facing, technical, hands-on role
* Comfortable (or eager to learn) writing scripts in Python (only basics needed, such as experience with for loops, if statements, try catch, etc)* Strong troubleshooting ability - can methodically trace a problem across multiple systems* Experience with Windows environments* Basic networking knowledge (HTTP/APIs, firewalls, VPNs, encryption basics)* Excellent technical communication - can explain issues clearly to both technical and non-technical stakeholders* Self-directed and comfortable working independently* Bonus: Experience in public safety / 9-1-1 and/or high-growth startup* Bonus: Experience with RPA tools (Robocorp, UiPath, Automation Anywhere) or test automation* Bonus: Familiarity with VM management and remote deployment workflowsIf you’re eager to make technology that matters and want to shape the future of emergency communications, we’d love to hear from you!
Benefits
* Medical, dental & vision insurance coverage
* Unlimited PTO* WFH stipend for home office* Relocation stipend",
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Updated about 17 hours ago
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