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About Legacy

Legacy is an easy-to-use, non-custodial Web3 wallet designed to protect digital assets through beneficiary protection and seamless DeFi access. Users can swap across chains, earn yield in one click, and safeguard wealth for the next generation.

Legacy is built by the team behind Decentralized Masters - a profitable $50M+ education and investment ecosystem with 4,000+ high-net-worth investors.

We’ve launched. Demand is strong. Now we need someone to own the post-acquisition customer journey and turn users into long-term, high-LTV subscribers.

About the Software Division

We are building a portfolio of software products inside the Decentralized Masters ecosystem, including:

• Legacy Wallet – a non-custodial Web3 wallet with beneficiary protection and seamless DeFi access
• Trading Bot – automated crypto execution tools for serious investors
• Future fintech and investor infrastructure tools

We are now building the retention and lifecycle engine that will power long-term recurring revenue across all products.

About the Role

This is not a traditional Customer Success role.

This is a multi-product SaaS lifecycle and revenue operations role.

You will own the entire post-acquisition customer journey across:

• Legacy Wallet
• Trading Bot
• Any future subscription-based software we launch

Your mission:

• Reduce churn
• Increase activation
• Grow LTV
• Build scalable retention systems across products

You operate at the intersection of:

• Data
• Product
• Lifecycle marketing
• Subscription analytics
• Customer health scoring
• AI-powered workflow optimization

This role sits within a lean 5–8 person software team. You will build systems from scratch.

What You Will Own

1. Full Multi-Product Customer Lifecycle Ownership

Own the lifecycle across all software products:

Onboarding → Activation → Engagement → Retention → Upsell → Reactivation

You will:

• Design product-specific onboarding journeys
• Run onboarding/offboarding calls for high-value subscribers
• Build lifecycle email sequences and automation flows per product
• Segment users across product lines
• Create proactive churn-reduction frameworks
• Personalize journeys based on behavior and usage

This is cross-product lifecycle architecture, not ticket handling.

2. SaaS Analytics & Revenue Optimization (Across Products)

You must be deeply comfortable with:

• MRR tracking (per product + consolidated view)
• Churn analysis (logo churn & revenue churn)
• Cohort analysis
• LTV optimization
• Activation rate tracking
• Retention curves
• Expansion revenue metrics

You will:

• Build dashboards across PostHog, HubSpot, Whop (and future tools)
• Reconcile data across platforms that don’t sync cleanly
• Create product-level and portfolio-level reporting
• Develop and maintain a Customer Health Index (CHI) per product
• Identify churn risks early and build intervention playbooks
• Deliver weekly revenue + retention insights to founders

3. AI-Driven Lifecycle & Operations

We are AI-forward.

You must:

• Actively use AI tools to automate lifecycle workflows
• Build AI-assisted onboarding flows
• Automate support triage and response routing
• Use AI for churn prediction insights
• Continuously experiment with tools that improve operational efficiency

This is non-negotiable. We want someone AI-native.

4. Scalable Systems & Process Building

You will build the entire CS/Lifecycle infrastructure across products.

This includes:

• Customer Success playbooks per product
• Tiered engagement models (C → B → A users)
• Customer Health Index frameworks
• Escalation pathways
• Community engagement systems
• Cross-product upsell triggers
• Feedback loops into Product & Engineering

You will collaborate closely with engineering to ensure dashboard accuracy and data integrity.

5. Strategic Support Oversight (Portfolio-level)

You will:

• Oversee inbound support systems across products
• Ensure tone, clarity, and trustworthiness
• Handle complex or high-value escalations
• Improve automation so support becomes increasingly self-serve
• Build scalable documentation and knowledge systems

The goal: Reduce manual support over time while increasing customer satisfaction.

Requirements

Must-Haves

• 2–6 years in SaaS Customer Success, Lifecycle, Growth, or Revenue Operations
• Strong understanding of subscription economics
• Experience working across multiple product lines (preferred)
• Proven experience reducing churn and increasing LTV
• Highly analytical and comfortable working with raw data
• Experience building dashboards and interpreting cohort analysis
• AI-native - actively using AI to improve output
• Comfortable building systems from zero
• Strong written communication

Strong Bonus

• Fintech / Crypto / Web3 experience
• Experience with HubSpot, PostHog, Whop, Circle
• Experience building Customer Health Index models
• Experience reconciling messy data across tools
• Experience in multi-product SaaS environments

What We Offer

• Competitive salary + performance-based incentives tied to retention & LTV improvement
• Direct exposure to founders
• Ability to shape the entire customer success function
• Remote work
• High ownership, high-impact role
• Growth into Head of Lifecycle / CS Operations / Revenue Ops

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The Tie is a leading provider of information services for digital assets. We serve hundreds of the world’s largest institutions through The Tie Terminal and our data APIs, provide institutional staking solutions, offer investor relations services to leading token issuers, and license data feeds to crypto exchanges and platforms. Our core offering, The Tie Terminal, is the fastest and most comprehensive workstation for institutional digital asset investors.

The Tie’s clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.

The Position

As an Account Executive, you are client-facing, require a solid understanding of the institutional player landscape and have excellent communication skills. In addition, you are able to work in a fast-paced start-up environment and are open to new projects and challenges.

This position is open to candidates in person in New York or remote within the United States.

Responsibilities

• Build out a sales pipeline and drive revenue growth for The Tie Terminal, APIs, redistribution, and event sponsorships.
• Meet predetermined sales KPIs and quotas
• Manage the sales process in our CRM
• Attend conferences and events to generate new opportunities
• Prospect independently for new leads
• Collaborate with colleagues to build a more efficient and productive sales process
• Work with your account manager to build strong client relationships and drive up-sells to existing clients

Requirements

• 2-7+ years of experience selling products or services to institutional investors, with a demonstrated track record of success. Experience selling to traditional institutional investors is preferred.
• A strong understanding and passion for finance, cryptocurrency, trading, and data
• A creative and entrepreneurial mindset. You’re self-driven and will be able to work in both a team environment and work independently
• The versatility and interest to learn new technologies and skills
• An understanding of the various institutional client types in crypto and the distinct information needs of each of those clients
• Ability to travel to conferences as required

Benefits

• Competitive compensation (salary, commission, and options)
• Health, dental, vision, and disability insurance
• Flexible paid time off
• Flexible working hours
• A fast-paced and exciting work environment
• Strong teamwork-driven culture

The TIE inc is an equal opportunity employer.

The Tie is a leading provider of information services for digital assets. We serve hundreds of the world’s largest institutions through The Tie Terminal and our data APIs, provide institutional staking solutions, offer investor relations services to leading token issuers, and license data feeds to crypto exchanges and platforms. Our core offering, The Tie Terminal, is the fastest and most comprehensive workstation for institutional digital asset investors.

The Tie’s clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.

The Position

As an Account Manager, you are responsible for delivering a high-touch white-glove experience supporting our clients while working closely with the Account Executive team to drive upsells and net revenue retention. You will build a network of strong relationships within your assigned accounts and be a brand ambassador for The Tie.

What You Will Work On

• Build strong relationships with assigned institutional clients
• Work alongside the Account Executives to win new business and increase sales
• Provide support for customers in the pre-sales and post-sales processes
• Maintain CRM including recording details notes from meetings with clients
• Answering client questions via their designated support channel
• Communicate new feature launches
• Build dashboards, watchlists and news feeds for new clients
• Aggregate product feedback from clients and present to the product team
• Prospect and network for upsells to existing clients
• Drive net retention

Requirements

• BA/BS degree or relevant account management experience
• Experience or passion for cryptocurrency markets is a must
• Experience interacting with institutional investors is strongly preferred
• An ability to gasp customers’ needs and suggest timely solutions
• Excellent presentation, relationship building and communication skills
• Strong analytical and problem-solving skills
• SQL and Python experience is a plus
• CRM and client prospecting experience

Benefits

• Competitive compensation
• Employee stock option plan
• Health, dental, vision, and disability insurance
• Flexible paid time off
• Flexible working hours
• A fast-paced and exciting work environment
• Strong teamwork-driven culture

Salary range: $75,000 - $110,000 + Commission

Location: New York City strongly preferred / hybrid considered

The TIE Inc is an equal opportunity employer.

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About the Role

BOB is building the Bank of Bitcoin, reimagining banking for the Bitcoin age - one platform for swapping, saving, earning, and borrowing on Bitcoin rails. By fusing Bitcoin’s unmatched security with Ethereum’s versatility, BOB’s hybrid chain unlocks real utility for the world’s most important asset. Users can swap BTC into any asset or access DeFi across chains with a single click, powered by Bitcoin intents, and save, lend, or earn securely through native Bitcoin vaults.

As we scale, we’re hiring a Finance Lead to own token treasury and financial operations across multiple entities. You’ll manage token flows, oversee the DAO budget, and ensure accurate reporting and reconciliations, while supporting token strategy and market maker relationships. In parallel, you’ll lead crypto and fiat financial operations - including liquidity planning, payroll, compliance, and treasury optimization.

This is a high-ownership role for a structured Web3 finance professional who operates autonomously and thrives in a fast-moving environment.

What you will do

Financial Operations & Administration

• Own day-to-day financial operations across entities, including expense management, payment processing, payroll review, and ensuring strong internal controls and policy compliance.
• Oversee all fiat and crypto accounts from an operational perspective, managing liquidity for payroll and operational needs, and maintaining accounting systems (e.g., Xero, Cryptio) and wallet administration.
• Act as the primary liaison with external accountants and financial partners, supporting the preparation, review, and submission of annual financial statements, audits, and regulatory filings.
• Drive treasury optimization from a capital efficiency standpoint, advising on yield strategies, custody solutions, and risk-managed capital allocation.

Token Treasury & Governance

• Own end-to-end token treasury management across all entities, including inflows/outflows, allocations, vesting schedules, and coordination of token movements.
• Lead monthly token treasury reporting and reconciliations for the DAO, ensuring accurate tracking and transparent reporting to founders and the COO.
• Serve as the primary point of contact for token strategy and market operations, coordinating with market makers and supporting leadership on token-related decisions

What you bring

• Detail-oriented with a strong financial ownership mindset and structured working style.
• Strong command of financial tools (Excel, Xero, Cryptio or similar) and treasury systems.
• Experienced in accounting policy drafting, audit preparation, budgeting, forecasting, and token-integrated runway planning.
• Operates autonomously and thrives in high-ownership, fast-paced environments.

Nice to have

• Strong Web3 experience, hands-on exposure to multisig SAFE setups and crypto custodians (e.g., Anchorage)
• Experience operating across multi-entity/group structures and multiple jurisdictions.
• Solid understanding of the Bitcoin and Ethereum ecosystems.
• Accounting qualification and/or professional background.
• Based in CET time zone.

Benefits and Perks

• Research-oriented team
• Solve novel problems
• Token options
• Remote working
• 30-day vacation
• Allowance for a co-working space
• Yearly retreat

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