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Stratosphere and Movimentum are two independent marketing and growth companies working with many of the most recognized names in Web3. We collaborate closely and are expanding our team.

We’re currently hiring for the Closer team at Stratosphere. If you have marketing experience in Web3, this role is for you.

About us

Stratosphere is a strategy-first growth partner for leading digital asset and technology companies, operating as a fractional CMO and execution arm. We’re analytics-driven, systems-oriented, and work as an embedded extension of founders and leadership teams. Clients include Story Protocol, Jupiter, Telegram, Polymarket, Avalanche, OpenSea, UFC, Disney, Lamborghini, and more.

Movimentum is a Web3 token marketing agency working with projects like Avalanche, Polkadot, Polygon, Pudgy Penguins, and many more. Movimentum supports projects with a combined portfolio of over $50B FDV. The mission: give worthy tokens the visibility, momentum and narrative they need to win.

What you might be doing

• Take ownership of qualified leads and convert them into closed partnership deals through discovery calls and tailored proposals.
• Maintain rigorous follow-ups and touchpoints to convert warm opportunities into signed agreements.
• Collaborate closely with the sales team in weekly syncs to refine strategies, share feedback on lead quality, and ensure alignment across the funnel.
• Manage your schedule independently, leveraging time-blocking and CRM tools to stay on top of deals, deadlines, and pipeline priorities.

What you might look like

• 3+ years of direct Business Development/Growth experience in Web3/crypto
• Past experience in closing sales
• Experience in cold outreach across different channels

What we offer

• Base salary + commissions on renewals and upsells;
• Fully remote, flexible schedule;
• High ownership and direct impact on company growth;
• The opportunity to work with one of the most active teams in Web3 marketing.

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About BloomFi

BloomFi is a next-generation decentralized trading ecosystem combining:

• A high-performance spot & perpetual DEX
• A custom-built Layer 2 blockchain
• Institutional-grade trading infrastructure designed to compete with platforms like Hyperliquid and Lighter

We are building a fast, scalable, and capital-efficient trading environment for both retail and professional traders.

Role Overview

We are seeking a CEO with deep Web3 and trading experience to lead BloomFi through launch, scale, and global expansion.

This is not a “manager” role — we are looking for a builder + operator who has:

• Scaled crypto or fintech products
• Managed cross-functional teams (engineering, product, BD, marketing)
• Raised capital and built strategic partnerships

Key Responsibilities

• Define and execute BloomFi’s vision, strategy, and roadmap
• Lead go-to-market strategy (launch, liquidity, user acquisition)
• Build and manage a high-performing global team
• Drive token strategy, ecosystem growth, and partnerships
• Oversee fundraising (VCs, strategic investors, market makers)
• Work closely with product and engineering to ensure execution excellence
• Represent BloomFi publicly (investors, conferences, media)

Requirements

• 5–10+ years experience in crypto, fintech, or trading platforms
• Proven leadership experience as:
  • CEO / COO / Head of Growth / GM in Web3 or fintech
• Strong understanding of:
  • Perpetual futures markets
  • DEX/CEX mechanics
  • Liquidity & market structure
• Experience raising capital or managing investor relations
• Strong network in Web3, VCs, market makers, and exchanges
• Ability to operate in a fast-paced, high-growth startup environment

Nice to Have

• Experience launching or scaling a DEX or derivatives exchange
• Background in quant trading / market making
• Experience with token launches and tokenomics design
• Familiarity with Layer 2 ecosystems

Compensation

• Competitive salary + equity / token allocation
• Performance-based incentives tied to growth and volume
• Opportunity to build a category-defining DeFi platform

Location

• Remote (global), with preference for candidates in Europe / UAE / Asia

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About Legacy

Legacy is an easy-to-use, non-custodial Web3 wallet designed to protect digital assets through beneficiary protection and seamless DeFi access. Users can swap across chains, earn yield in one click, and safeguard wealth for the next generation.

Legacy is built by the team behind Decentralized Masters - a profitable $50M+ education and investment ecosystem with 4,000+ high-net-worth investors.

We’ve launched. Demand is strong. Now we need someone to own the post-acquisition customer journey and turn users into long-term, high-LTV subscribers.

About the Software Division

We are building a portfolio of software products inside the Decentralized Masters ecosystem, including:

• Legacy Wallet – a non-custodial Web3 wallet with beneficiary protection and seamless DeFi access
• Trading Bot – automated crypto execution tools for serious investors
• Future fintech and investor infrastructure tools

We are now building the retention and lifecycle engine that will power long-term recurring revenue across all products.

About the Role

This is not a traditional Customer Success role.

This is a multi-product SaaS lifecycle and revenue operations role.

You will own the entire post-acquisition customer journey across:

• Legacy Wallet
• Trading Bot
• Any future subscription-based software we launch

Your mission:

• Reduce churn
• Increase activation
• Grow LTV
• Build scalable retention systems across products

You operate at the intersection of:

• Data
• Product
• Lifecycle marketing
• Subscription analytics
• Customer health scoring
• AI-powered workflow optimization

This role sits within a lean 5–8 person software team. You will build systems from scratch.

What You Will Own

1. Full Multi-Product Customer Lifecycle Ownership

Own the lifecycle across all software products:

Onboarding → Activation → Engagement → Retention → Upsell → Reactivation

You will:

• Design product-specific onboarding journeys
• Run onboarding/offboarding calls for high-value subscribers
• Build lifecycle email sequences and automation flows per product
• Segment users across product lines
• Create proactive churn-reduction frameworks
• Personalize journeys based on behavior and usage

This is cross-product lifecycle architecture, not ticket handling.

2. SaaS Analytics & Revenue Optimization (Across Products)

You must be deeply comfortable with:

• MRR tracking (per product + consolidated view)
• Churn analysis (logo churn & revenue churn)
• Cohort analysis
• LTV optimization
• Activation rate tracking
• Retention curves
• Expansion revenue metrics

You will:

• Build dashboards across PostHog, HubSpot, Whop (and future tools)
• Reconcile data across platforms that don’t sync cleanly
• Create product-level and portfolio-level reporting
• Develop and maintain a Customer Health Index (CHI) per product
• Identify churn risks early and build intervention playbooks
• Deliver weekly revenue + retention insights to founders

3. AI-Driven Lifecycle & Operations

We are AI-forward.

You must:

• Actively use AI tools to automate lifecycle workflows
• Build AI-assisted onboarding flows
• Automate support triage and response routing
• Use AI for churn prediction insights
• Continuously experiment with tools that improve operational efficiency

This is non-negotiable. We want someone AI-native.

4. Scalable Systems & Process Building

You will build the entire CS/Lifecycle infrastructure across products.

This includes:

• Customer Success playbooks per product
• Tiered engagement models (C → B → A users)
• Customer Health Index frameworks
• Escalation pathways
• Community engagement systems
• Cross-product upsell triggers
• Feedback loops into Product & Engineering

You will collaborate closely with engineering to ensure dashboard accuracy and data integrity.

5. Strategic Support Oversight (Portfolio-level)

You will:

• Oversee inbound support systems across products
• Ensure tone, clarity, and trustworthiness
• Handle complex or high-value escalations
• Improve automation so support becomes increasingly self-serve
• Build scalable documentation and knowledge systems

The goal: Reduce manual support over time while increasing customer satisfaction.

Requirements

Must-Haves

• 2–6 years in SaaS Customer Success, Lifecycle, Growth, or Revenue Operations
• Strong understanding of subscription economics
• Experience working across multiple product lines (preferred)
• Proven experience reducing churn and increasing LTV
• Highly analytical and comfortable working with raw data
• Experience building dashboards and interpreting cohort analysis
• AI-native - actively using AI to improve output
• Comfortable building systems from zero
• Strong written communication

Strong Bonus

• Fintech / Crypto / Web3 experience
• Experience with HubSpot, PostHog, Whop, Circle
• Experience building Customer Health Index models
• Experience reconciling messy data across tools
• Experience in multi-product SaaS environments

What We Offer

• Competitive salary + performance-based incentives tied to retention & LTV improvement
• Direct exposure to founders
• Ability to shape the entire customer success function
• Remote work
• High ownership, high-impact role
• Growth into Head of Lifecycle / CS Operations / Revenue Ops

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