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Eptura
13 days ago
100% remote workus national

Title: Associate Technical Lead

Location: US-Remote

Employment Type

Full Time

Workplace type

Fully remote

Shape the Future of Work with Eptura

At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.

Job Description

We are seeking a highly skilled Associate Technical Lead with expertise in technical troubleshooting, client support, and SaaS products. This client-facing role is critical in delivering exceptional technical solutions for our Archibus product, ensuring system reliability and operational continuity. If you have strong technical expertise, problem-solving abilities, and can effectively communicate with both technical and business stakeholders, we’d love to hear from you! 

As an Associate Technical Lead, you will be responsible for providing Tier 2 technical supportresolving complex issues, and collaborating across departments to deliver solutions efficiently. You will be hands-on with databases, cloud technologies, and web development, while also mentoring team members and optimizing live system performance. 

Responsibilities

  • Technical Troubleshooting & Issue Resolution – Address complex technical challenges in Archibus to ensure client satisfaction. 
  • Cross-Functional Collaboration – Work closely with teams across Technical Support, Cloud Operations, Development, and Professional Services to resolve issues effectively. 
  • Client Engagement & Support – Partner directly with customer and partner teams to facilitate smooth issue resolution. 
  • Product Support & Enhancements – Identify patterns in technical challenges and proactively optimize product performance. 
  • Performance Optimization & Live Monitoring – Ensure system reliability with proactive tracking and fine-tuning. 
  • Innovative Problem Solving – Apply creative thinking to develop effective solutions for technical challenges. 
  • Clear Technical Communication – Convey complex technical concepts to both technical teams and business stakeholders. 
  • Training & Documentation – Share knowledge internally, document best practices, and mentor team members. 
  • Bug Identification & Submission – Identify, document, and escalate software bugs for advancement to the Engineering team. 
  • Contribute to Engineering Hackathons – Bring fresh ideas and contribute to key initiatives.

 

About you

  • 5+ years of experience supporting SaaS software – Expertise in troubleshooting and resolving technical issues. 
  • Advanced product knowledge – Strong understanding of Archibus and SaaS platform functionalities. 
  • Moderate experience with SQL Server, Azure, SSO, SAML, APIs – Ability to navigate complex technical environments. 
  • Proficient in Web Development – Skilled in HTML, JavaScript, React.js, Java, XML, and CSS
  • Cloud & Security Expertise – Experience with SAML, SCIM, AWS, Azure, Apache Tomcat
  • DevOps & CI/CD Knowledge – Familiarity with GitLab, GitHub, Agile methodologies, and automated deployment practices. 
  • Diagnostic & Analytical Skills – Strong troubleshooting abilities to resolve technical challenges efficiently. 
  • Excellent Communication – Ability to articulate technical concepts clearly to both technical and non-technical audiences.

 

Preferred Qualifications: 

  • Cloud Operations Expertise – Background in Site Reliability Engineering or Cloud Operations
  • Security Protocol Knowledge – Strong grasp of identity management and security protocols. 
  • AutoCAD & Building Systems – Familiarity with AutoDesk AutoCAD and Revit for troubleshooting building and floor plan issues. 
  • FedRAMP Compliance Experience – Supporting FedRAMP-compliant products.

 

Benefits

  • Health, Dental, Vision & Pet Insurance
    • Dependent, Spousal and Domestic Partner coverage available
    • Up to $1000 Company HSA Contribution
    • Medical, Dependent Care and Limited FSA Accounts
  • Income Protection and Replacement - 100% Company Paid
    • Short Term Disability
    • Long Term Disability
    • Life Insurance
  • Employee Assistance Program
  • Flexible PTO
  • 401K with company match