Sr. Customer Experience Specialist- Contract Operations

Location: 

• USA AZ - Tempe Headquarters
• USA GA - Covington BMD
• USA RI - Warwick
• USA NJ - Franklin Lakes
• Tempe Headquarters

Full-time

Hybrid

Job Description:

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The North America Quote to Cash (QTC) Customer Operations team is responsible for managing all aspects of customer support operations. This includes leading a team of support associates, establishing performance metrics, analyzing customer feedback, and driving continuous improvements in service quality. The team plays a vital role in ensuring high levels of customer satisfaction by collaborating with cross-functional stakeholders to resolve complex issues and contribute to strategic decisions that enhance overall customer experience.

The ideal candidate for this role will possess strong organizational and multitasking abilities, along with a solid understanding of service excellence and contract management processes. Effective communication skills, both verbal and written are essential for engaging with internal and external stakeholders across technical and non-technical domains. The candidate should be self-motivated, capable of working independently, and committed to sharing knowledge and best practices with team members.

Accountabilities in this role:

Sr Customer Experience Specialist- Contract Operations

Reporting to the Sr. Manager, Contract Operations, this position functions as the liaison between Business Units, customers, and other internal functions toproblem solve with a continuous improvement mindset.Responsible for removing challenges and hurdles experienced by customers, business unit leaders, and sales associates when interfacing within the BD matrix.Collaborates with internal and external stakeholders to provide Contract Operationsexpertise in process, systems, and policies to ensure effective work proceduresare implemented to quickly resolvecontract pricing and/or membership related gaps.Seeksand implements efficient ways to ensure improved cycle and response times.This role will support price accuracy across all customer segments. This associate will have opportunity tocollaborate with team members to standardize audits and support overall efficiencies in pricing accuracy within Contracting Operations.

Candidate must have a growth mindset, a powerful desire for continuous improvement, and an “attitude for better.”Candidate should also have effective communication, technical, and organizational skills and be accountable for tracking and achieving key metrics.

Essential Responsibilities

Subject Matter Expertise:

• An expert in Contract Price and Membership management in identified ERP.

• Manages the addition and removal of member accounts from agreements efficiently across multiple ERP platforms (SAP Vistex, JDE), leveraging BOTs and other automation.

• Conduct root cause analysis and determine error prevention solutions.

• Document, maintain, and centralize any membership related pricing exceptions into contracting playbooks.

• Provide subject matter expertise to help drive the design and implementation of solutions that improve accuracy, timeliness, and efficiency in contracting set-up/maintenance processes.

• Ensure adherence to regulatory (SOX), business and department guidelines, policies, and procedures.

Collaboration:

• Collaborate with Claims and Account Receivables on any pricing issues requiring credit and rebills, copies of credit memos, etc.

• Collaborate with cross functional operations teams (Offer Development, Analytics, Chargebacks, Customer Care, etc.) to investigate and resolve pricing related matters.

• Facilitate and lead external/internal calls to quickly gather necessary details to resolve stakeholder and customer requests timely.

• Identify and share data insights with key business stakeholders to address existing conflicts/gaps resulting from local and/or GPO contract price offerings and propose viable solutions.

• Act with an enterprise-wide view, ensuring broader considerations and the customer experience are contemplated.

• Escalate to Contract Operations leadership when deadlines will not be met.

Leadership:

• Primary Point of Contactfor supported Business Units for process issue determination, impact and resolution for sales leaders and customers as it relates to customer contract pricing.

• Implement opportunities to improve the overall customer experience.

• Understand and support business and membership strategies to effectively communicate customer pricing eligibility on GPO and/or local agreement requests.

• Participate and support Continuous Improvement projects and organization initiatives.

• Be accountable for keymetrics, KPI’s (key performance indicators), SLA’s (service level agreements), and Inidual Impact Goalsto meet the strategic goals of the organization.

• Influence without authority across enterprise to find and operationalize solutions

Qualifications

• BA/BS or equivalent experience (required)

• 2-4 years’ experience in commercial contract operations and/or related areas

• General understanding of end-to-end commercial contract operations processes, including customer pricing

• Working knowledge and/or experience with Claims and Accounts Receivables

• Excellent understanding of SAP, JDE& BI

• Advanced Excel skills with the ability to manipulate large data to draw insights, utilize Data Mining tools; SAP BI, Power BI, & QlikView

• Strong organizational and prioritization skills 

• Effective communication skills

• Comfortable interacting with many levels of management, sales, and end customers

• Must be motivated, self-directed, and able to work with minimal supervision.

• Effectively builds and maintains strong cross-functional business partner relationships.

• Demonstrates a growth mindset to identify opportunities for continuous improvementto drive value.

Key Competencies 

• Process Effectiveness

• Stakeholder Engagement

• Strategic Partnership and Customer Support

• Accountability and Empowerment

• Analytical and Problem-Solving Orientation

• Working Across Functions

• Strive for Continuous Improvement

• Excellent Communication skills

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers 

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Primary Work Location

USA AZ - Tempe Headquarters

Additional Locations

USA GA - Covington BMD

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$99,700.00 - $164,300.00 USD Annual

Title: Shipment Setup Specialist (15 positions)

Location:

• Orlando, Florida, United States o
• Phoenix, Arizona, United States
• Pittsburgh, Pennsylvania, United States
• Raleigh, North Carolina, United States

Remote

Full-time

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job SubFunction:

Customer Service Operations

Job Category:

Business Enablement/Support

All Job Posting Locations:

Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Shipment Setup Specialist to be in Pittsburgh, PA, Raleigh, NC, Phoenix, AZ, or Orlando, FL!

Purpose:

The Shipment Setup Specialist is a professional client facing role responsible for various functions, including accurate and timely response to client inquiries regarding patient-specific programs, performing shipment set up, enrollment of patients into a safe return program, and completing detailed documentation in various computer systems to ensure patients get their therapy in a quick and efficient manner from the Non-Commercial Pharmacy.

Key Responsibilities:

• Conduct initial and refill calls to patients informing them of available services as well as future targeted outreach to provide ongoing support.

• Complete shipment setup in the non-commercial pharmacy dispensing system.

• Ensure all calls are documented in various computer systems following business standards.

• Maintain frequent touchpoints through the outreach process to communicate progress to patients throughout their journey.

• Provide support, education, and status updates to regionally aligned field teams, HCP offices, and patients to ensure efficient referral processing, triaging, and shipment setups.

• Demonstrate the ability to prioritize and balance the needs of patients and HCP offices while meeting business needs.

• Provide concierge-level service to internal and external customers.

• Resolve any customer and client requests in a timely and accurate manner and escalate appropriately.

• Maintain frequent phone/email contact with internal operational staff. Utilize outbound faxes, internal systems, email alerts, and mailings per program guidelines.

• Strong compliance mindset, demonstrating clear understanding of patient privacy laws, regulatory standards and adverse event reporting.

• Coordinate shipments to HCP offices through utilization of an online shipment portal.

• Active participation in building and maintaining respectful, collaborative team relationships, exercising, and encouraging positivity.

• Other duties as assigned.

Qualifications

Education:

• A minimum of a high school diploma is required; Undergraduate or higher degree is preferred

Experience and Skills:

Required:

• At least 4 years’ experience in a pharmacy or healthcare setting

• A minimum of 4 years’ experience as a case manager or call center representative

• Ability to communicate effectively both orally and in writing with a focus on customer satisfaction

•  Ability to proficiently use Microsoft Excel, Outlook and Word

• Empathy, drive and commitment to exceptional service

• Ability to build productive internal/external working relationships

Preferred:

• Bilingual Spanish speaking and writing

Other:

• This is fully remote position to be in Pittsburgh, PA, Raleigh, NC, Phoenix, AZ, or Orlando, FL

• Availability to support a 9-hour shift Monday thru Friday, between 8:00am – 8:00pm EST is required

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and iniduals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an inidual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource

Title: Customer Care Specialist I (NextGear Capital)

Location: Carmel, IN - 11799 N College Ave

Hybrid

Full-time

Company - Cox Automotive - USA

Job Family Group - Customer Care Group

Job Profile - Customer Care Specialist I

Management Level - Inidual Contributor

Flexible Work Option - Hybrid - Ability to work remotely part of the week

Travel % - No

Work Shift - Variable

Compensation

Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

NextGear Capital, a Cox Automotive brand, is currently looking for a Customer Care Specialist to join our Client Experience Team!

Working in Customer Care you will handle inbound calls, chats, and SMS messages regarding accounts and service inquiries from our client base. You will work closely with all internal departments to identify and resolve client concerns. Ideal candidates should be dynamic and ambitious iniduals excited to work with our clients.

This is a Hybrid Call Center position working remotely 3 days per week/ 2 days in office.

Hours of operation are Monday -Friday 9:00 am - 8:00 pm EST. Must be able to work any shift within these hours.

PRIMARY DUTIES/KEY RESPONSIBILITIES:

• Receive inbound calls, chats, and SMS messages from Automotive Dealers, Automotive Auctions, and internal clients.

• Answer routine questions, follow guidelines, and use judgment based on experience.

• Staying organized on case management, chats, SMS messages, and service tickets while responding promptly.

• Engage customers and determine how to assist them regarding their Nextgear Capital line of credit.

• Being willing to learn and implement an understanding of automotive titles and consumer loan structure on vehicle loans.

• Build positive customer relationships by asking questions, actively listening, and offering solutions in a considerate and professional manner.

• Provide accurate documentation of client inquiries and report case status and resolution.

• Make outbound calls to dealers and or automotive auctions as needed to help facilitate business needs.

• Refer more complex issues to more senior specialists or management.

• Use company proprietary software for research, case management, data entry, and account follow-up activity.

• Build working relationships with other customer care representatives and other internal departments.

• Follow instructions and maintain workflow standards with integrity.

• Attain production, quality goals, and metric standards such as quality phone interactions and schedule adherence.

• Adhere to all general company policies and procedures regarding attendance and conduct.

• Perform other duties as necessary and can work a flexible schedule as needed, including occasional mandatory overtime between hours ranging from 9 am to 8 pm Eastern time, 8-hour shift.

Qualifications

Minimum-

• High School Diploma/GED

• Generally, less than 2 years of experience

• Exhibit’s ability to work in a fast-paced and evolving team environment, capable of prioritizing tasks and duties 

• Strong verbal and written communication skills with a proven ability to interact clearly with a vast customer base on socioeconomic levels. 

• Demonstrates problem-solving and analytical skills with the ability to walk others through complicated processes.

• You must have high-speed internet available in your home and be able to be wired and not on WiFi.

• Knowledge of how to operate a Windows PC, Home Networking Router/Modem basics

Preferred-

• Previous Call Center and/or Automotive Industry experience highly preferred.

• College Degree or equivalent financial or automotive industry experience

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that inidual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Title: Health Plan Operations Analyst

, Michigan Residency Required

Location: Michigan United States

Job Description:

We are looking for an Operations Analyst, to join us in leading our organization forward.

McLaren Integrated HMO Group (MIG) is a fully owned subsidiary of McLaren Health Care Corporation and is the parent company of McLaren Health Plan in Michigan and MDwise, Inc. in Indiana. It is an organization with a culture of high performance and a mission to help people live healthier and more satisfying lives.

McLaren Health Plan and MDwise, Inc., subsidiaries of MIG, value the talents and abilities of all our employees and seeks to foster an open, cooperative and dynamic environment in which employees and the health plans can thrive. As an employee of MIG, you will be a part of a dynamic organization that considers all our employees as leaders in driving the organization forward and delivering quality service to all our members.

McLaren Health Plan is our Michigan-based health plan dedicated to meeting the health care needs of each of our Michigan members. Learn more about McLaren Health Plan at https://www.mclarenhealthplan.org.

MDwise is our Indiana-based health plan, working with the State of Indiana and Centers for Medicare and Medicaid Services to bring you the Hoosier Healthwise and Healthy Indiana Plan health insurance programs. Learn more about MDwise, Inc. at https://www.mdwise.org/.

Position Summary:

The Operations Analyst combines executive-level support with hands-on operational execution to advance the strategic and day-to-day priorities of the health plan. This role provides end-to-end support for organizational initiatives and process improvements across all functions of the health plan. This inidual will work with leaders across all departments to ensure operational compliance, alignment on goals, and timely execution of priority initiatives. The role manages executive-level communications, prepares leadership materials, completes special assignments, and supports high-visibility projects that require discretion, accuracy, and professionalism. Responds to inquiries, provides information, and independently resolves basic problems. Responsible for assisting in development of operating policies and procedures, taking and maintaining minutes of various committees, posting of announcements, and compiling and maintaining recurring and miscellaneous reports. Acts as a liaison with internal and external departments.

This role requires strong analytical, communication, and problem-solving skills, along with knowledge of healthcare systems and Medicaid policies specific to Michigan.

This is a hybrid position with requirements to come onsite as scheduled, Flint, MI.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

#LI-AK1

Qualifications:

Required:

• Associate Degree in Business Administration, Healthcare Administration, or other administrative support area; or High School diploma and two (2) years' experience in a related field.

• Two years' experience in an office environment related to customer service.

• Proficiency with computer applications, MS-Office, automation tools, and other software applications associated with Operations department functions.

Preferred:

• Bachelor's Degree in Business Administration, Healthcare Administration, or related field.

• Experience and knowledge of HMO, PPO, TPA, and Managed Care functions (e.g. quality improvement, regulatory compliance, utilization management, care management, claims processing, payment integrity, enrollment/eligibility, EDI, provider contracting, and risk arrangements).

Additional Information

• Schedule: Full-time
• Requisition ID: 25005857
• Daily Work Times: 8:00 am - 5:00 pm
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No

Title: Executive Assistant

Location:

• Portland, ME
• Hartford, Connecticut
• Baltimore, Maryland
• DQ Milwaukee WI
• Wellesley Hills, Massachusetts
• Kansas City, Missouri
• Nashville, Tennessee

Hybrid

Full time

Job Description:

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and iniduals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

The opportunity:

The Executive Assistant is accountable for the management of day-to-day administrative support for the Head of Operations & VP of Customer Experience. Light support will be provided to supporting Vice Presidents. The ideal candidate for this position is a strong and professional communicator, an excellent problem solver and self-starter, who is self-assured and thrives in a fast-paced environment. This team member must have excellent organizational skills and can multi-task while maintaining multiple deadlines and can be a key player on the team; helping to support multiple initiatives for this business unit and build effective relationships across the organization. The role requires providing professional and proactive administrative assistance, managing complex and sensitive information, and on-site facility coordination.

How you will contribute:

• Manages all aspects of the leaders' calendars and provide support for their teams as needed
• Promptly schedules meetings as requested, uses discretion to prioritize meeting requests, ensuring meeting conflicts are avoided and the leader's business priorities are considered
• Where necessary provides agendas/pre-reads to meeting participants. Ensures the leader has agendas/pre-reads in advance of meetings
• Works with internal and external partners to book meetings; proactively prepares all meeting materials
• Coordinates booking (virtual) rooms, tracking agenda items, coordinating catering (if applicable) and technology services, and planning for guests to be greeted, as required
• Responsible for sitting in the reception area of our Milwaukee Office which includes greeting guests
• Take ownership of the logistics for meetings and maintain detailed minutes
• Helps to organize monthly and quarterly meetings for the team and collects agenda items.
• Monitors and responds to emails on behalf of the leader
• Tracks action items, requests, and other important deadlines on behalf of the leader
• Manages all travel arrangements, accompanying material for the leaders, and provides support for the team as needed
• Thoughtfully manages the leader's travel arrangements (both domestic and international) ensuring complex itineraries are accommodated
• Makes appropriate arrangements ensuring travel preferences are considered and can troubleshoot travel problems as needed
• Prepares expense reports for the leader and their direct reports in a timely manner, resolving all issues
• Manages relevant purchase orders for business unit
• Builds strong relationships with EAs and other internal partners
• Provides backup for other administrative staff within SLF U.S

What you will bring with you:

• A minimum of 3 years' experience working as an Executive Assistant supporting senior leaders
• Advanced mastery of the full Microsoft office suite, including Word, PowerPoint, Excel, Adobe, OneNote, and SharePoint
• Experience with Zoom, Microsoft Teams, Concur Expense Management and Workplace is a plus
• Experience working in a corporate environment
• Excellent organizational, time management skills, and high attention to detail with the ability to manage changing priorities with ease
• Positive attitude; with a strong client service orientation; and a sense of humor
• Excellent verbal and written communication skills
• Excellent business acumen, with the ability to perform with professionalism, tact, and discretion; Manage highly sensitive information
• Strong interpersonal skills with the ability to work in both a team environment and on one's own, requiring a high level of initiative, judgment, and problem-solving ability

Salary Range: $63,800 - $86,100

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your inidual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

SunLife embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified iniduals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified iniduals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category: Administrative Services

Field Training Specialist

Location: Scottsdale, AZ

Hybrid

Category: Consumer Experience and Customer Care

Job ID: 2621

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Field Training Specialist at Realtor.com®

Top Reasons to Apply:

• Make a real impact by empowering agents, brokers, and teams to succeed with cutting-edge Realtor.com® products
• Grow your career as a visible trainer and subject matter expert in the real estate tech industry
• Enjoy a dynamic role that combines travel, live presentations, and online training deliver

What You’ll Do:

• Facilitate engaging product training sessions for real estate agents, brokers, and industry partners — in-person and online
• Deliver live presentations of Realtor.com® products at industry events and regional offices
• Provide ongoing coaching and best-practice guidance to agents and administrators
• Partner with Customer Success, Education, and industry teams to build and manage training schedules
• Design and update training programs, materials, and resources to reflect product enhancements
• Capture audience attention, inspire confidence, and highlight the value of Realtor.com® tools in everyday business

What You’ll Bring:

• 6+ years of training and development experience with exceptional presentation and public speaking skills
• Strong understanding of adult learning principles and ability to engage erse audiences
• Excellent customer service, communication, and relationship-building skills
• Proficiency with Google Workspace, Microsoft Office, and web-based applications
• Experience in real estate, virtual training platforms (WebEx, GoToWebinar, ON24, etc.), and instructional design preferred

How We Work:

• We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in our Scottsdale, AZ office.

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com®

Here, you’ll partner with a erse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled iniduals.

Title: Personal Lines Client Service Manager

Location:

• Covington, Kentucky; Sugar Land, Texas

Salary Range: 

• $39,000 - $76,000

Hybrid

Job Description:

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate.

You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Future opportunity for a Personal Lines Client Service Manager. While this role is not currently open, we are always looking to connect with talented professionals like yourself for upcoming opportunities. This role is fully remote.

We are seeking a Personal Lines Client Service Manager to join our growing team. We are looking for someone who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with our team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide. This is a hybrid opportunity and the typical working hours are Monday through Friday from 8:00 am to 5 pm.

How you'll make an impact

• Provide service to existing clients-identifying and assessing customer needs to achieve satisfaction.
• Answer questions related to policy endorsements, acquiring inspections or appraisals, remarketing etc.
• Research and respond to inquiries via phone, client walk-ins, chat and email to provide policy and/or claims information and work diligently to come up with a resolution.
• Discuss different types of policies including auto, homeowners, and umbrella policies.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher's technology such as Applied Epic to improve productivity and quality.
• Effectively manage multiple competing priorities on a daily basis.

About You

• Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
• Active Producer's license.
• Strong written and verbal communication skills.
• Proficient in using technology as a tool to maximize productivity and quality.

Nice to have:

• 1+ years of prior experience providing client facing customer service.
• Currently licensed in P&C OR ability to obtain licensing within 90 days of hire
• Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word.

#LI-Remote

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and ersity

Inclusion and ersity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' erse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and ersity as a vital strength. By embracing ersity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming iniduals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Title: HR Onboarding Specialist

Location: Albuquerque, NM United States

Minimum Offer: USD $18.33/Hr.

Maximum Offer for this position is up to: USD $27.25/Hr.

Hybrid

Job Description:

Overview

The HR Employment Specialist is responsible for performing support duties for the employment and pre-boarding process for new hires and transfers. This role processes a large volume of transactions that require data entry and cross functional collaboration.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.

Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.

Qualifications

• High school Diploma or GED required.

• Strong customer service experience

• HR onboarding experience or HR experience 1-5 yrs preferred

• Proficiency in multiple systems preferred, including Outlook, Lawson, Workday, Certiphi, and iCIMS

• Internal candidates should have experience in a fast-paced environment, data entry, Epic entry and auditing, and strong customer service skills

• Intermediate to Proficient in Excel

• Experience handling high-volume transactions and data entry

• Bilingual preferred

• Ability to work a hybrid schedule

• Remote on Mondays and Fridays

• In-office on Tuesdays, Wednesdays, and Thursdays

Responsibilities

• Serves as intermediary in the hiring process including giving hiring guidance to candidates.
• Complies invoicing for credit card payments.
• Process employee referrals
• Arrange Travel: Reviewing and determining appropriate travel expenses in relation to PHS travel policy.
• Compliance with reporting obligations to the NM Department of Labor.
• Ensures compliance with the New Mexico Department of Health Criminal History Screening Program.
• Independent review of background checks to secure all credentials necessary before moving forward in the hiring process.
• Determine if qualifications are met or not met in order to move forward with the hiring process.
• Utilizes human resource information systems to process and document hiring or transfer actions.
• Independent problem solving resolution within specialty team to ensure resolution.
• Serve as a link between management and employees by responding to questions regarding onboarding process as it relates to new hires/transfers.
• Uses all available resources to respond to incoming requests in an effort to assist customers with a resolution to their problem/concern.
• Assists in the development of training, documentation of process and procedures, to enhance overall level of service to our customers and partners.

Benefits

We offer more than the standard benefits!

Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!

Learn more about our employee benefits: https://www.phs.org/careers/why-work-with-us/benefits

About Presbyterian Healthcare Services

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to

USD $27.25/Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

Title: Event Specialist

Fully Remote

locations

• Irvine, California, United States of America
• Athens, Georgia, United States of America

time type Full time

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Marketing

Job SubFunction:

Events

Job Category:

Professional

All Job Posting Locations:

Athens, Georgia, United States of America, Irvine, California, United States of America

About MedTech

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at  https://www.jnj.com/. 

An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.

We are searching for the best talent for Event Specialist in Irvine, CA.

Position Summary:

The Event Specialist will play a key role in planning, coordinating, and executing U.S. Commercial customer events and internal meetings. This position helps deliver high-impact experiences that drive customer engagement, support strategic business objectives, and elevate presence in the market.

Key Responsibilities:

• Support the planning and execution of marketing events and programs that align with the company’s business objectives.

• Assist with logistics, scheduling, vendor coordination, and on-site execution for congresses, product launches, and customer engagement activities.

• Partner closely with cross-functional teams including Marketing, Therapy Advancement, Clinical Affairs, Medical Affairs, Regulatory, and R&D to ensure seamless teamwork and alignment.

• Ensure flawless execution of customer and employee engagements by managing details such as venue logistics, production requirements, materials, and communications.

• Coordinate field-level regional meetings and sponsorships to support local execution of portfolio and program strategies.

• Help maintain relationships with vendors, scientific societies, and professional organizations to deliver cohesive and on-brand event experiences.

• Contribute to the creative development and customer experience planning for Interventional Cardiology programs to ensure consistent messaging and brand representation.

• Track budgets and invoices to support financial processes for U.S. marketing programs and events and to increase ROI.

Qualifications:

Education:

• Bachelor’s Degree or 10 years of professional experience, including at least 5 years in event planning, coordination or related roles.

Experience and Skills:

• Minimum of 2 to 3 years of relevant experience in event planning, marketing, or project coordination

• Experience working in the healthcare industry or with healthcare professionals (HCPs) preferred

• Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines

• Excellent communication, problem-solving, and vendor management skills

• Willingness to travel domestically and internationally up to 30 percent of the time

Other:

• This position is remote

Additional Information:

• The expected base pay range for this position is $91,000 to $147,200 / annum.
• The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for inidual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an inidual basis.
• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.
• Employees are eligible for the following time off benefits:
  • Vacation –120 hours per calendar year
  •  Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
  •  Holiday pay, including Floating Holidays –13 days per calendar year
  •  Work, Personal and Family Time - up to 40 hours per calendar year
  •  Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
  •  Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
  •  Caregiver Leave – 10 days
  •  Volunteer Leave – 4 days
  •  Military Spouse Time-Off – 80 hours
• Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and iniduals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

#LI-Remote

The anticipated base pay range for this position is :

91,000 - 147,200

Additional Description for Pay Transparency:

Title: Senior Advertising Operations Specialist

REMOTE - USA

time type Full time

Company Cox Automotive - USA

Job Family Group Marketing

Job Profile Sr Advertising Operations Specialist

Management Level Inidual Contributor

Flexible Work Option Can work remotely anywhere in the specified country

Travel % No

Work Shift Day

Compensation

Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Sr. Advertising Operations Specialist is a key contributor to the continued success of the company and our clients. The Sr. Advertising Operations Specialist executes operational aspects of online display advertising for Cox Automotive Media related properties, including, but not limited to, creative retrieval, display ad trafficking in Google Ad Manager, mock creation, testing, troubleshooting, and prioritizing daily workflow to ensure that advertising revenue is maximized via on time and quality delivery. This role will be a major contributor in strategic continuous improvement efforts for the Campaign Management team with the overall goal of driving increased revenue through operational efficiencies.

The ideal candidate will have a background in display advertising operations and a solid understanding of online display advertising, concepts, terms, and industry standards. In addition, the ideal candidate will possess outstanding time management skills, meticulous attention to detail, skilled troubleshooting experience, and the ability to work inidually and collaboratively to drive business forward.

Primary Duties/Key Responsibilities:

Oversee the fulfillment of assigned advertising campaigns with a focus on on-time delivery and quality execution; tasks include receipt and processing of creative from clients, QA creatives against site and industry specs and standards, on-site QA, mock creation, creative testing, creative trafficking within our ad serving tools, learning and adopting new products and templates, troubleshooting campaign delivery issues, reviewing/implementing 3rd/4th party client tags, rich media code, etc.

• Responsible for ensuring error-free, high quality campaign execution, working within team SLAs.
• Build and maintain an advanced knowledge of and adherence to established Cox Automotive Campaign Management processes and procedures to ensure operational efficiencies.
• Engagement with external advertising partners via Portal UI for asset collection/storage, adherence to ad specs, mock approvals/revisions, and follow-up requests for outstanding deliverables.
• Oversee the delivery and fulfillment of display ad trafficking tasks managed by outsourced teams. 
• Ensure assigned campaigns are properly implemented and delivering via QA tasks where applicable. QA tasks include reviewing creative against media deliverable specifications, auditing of targeting for both national and regional campaigns, review of ad server or other delivery reports, and on-site QA.
• Interact directly with Cox Automotive account management and sales teams, other internal teams, as well as external clients, keeping them apprised of any issues or anomalies that impact our business, and using judgment and discretion on how to best resolve creative, trafficking or delivery issues.
• Prioritize daily traffic tasks, responsibilities, and functions. 
• Work closely with internal account management counterparts as well as external client contacts to ensure campaign status is regularly communicated. 
• Build and maintain an advanced knowledge of the products and site taxonomies of consumer sites that are part of the Cox Automotive Media Group portfolio. 
• Demonstrate the flexibility necessary to adjust to changing/additional duties as the needs of our clients and our operations change. Additional responsibilities/projects may be delegated in order to assist meeting our goals and mission. 
• Consistently strive to meet client goals and revenue expectations. 
• Major contributor in strategic continuous improvements efforts for the Campaign Management team. Provide input and recommendations to Campaign Management Lead for maintenance of process documentation and on initiatives/projects with the goal of driving increased efficiencies. 
• Contribute to employee success and culture by participating in new employee onboarding and training. 
• Flexibility and willingness in handling other related tasks, when needed.

Minimum Qualifications:

• High School Diploma/GED and 5 years experience in a related field. The right candidate could also have a different combination, such as any level .
• 2+ years online display ad trafficking experience using an ad server, preferably Google Ad Manager (GAM). 
• Understand 3rd/4th party ad servers, data tags, rich media vendors, etc.
• Solid understanding of digital advertising, concepts, terms, and industry standards.
• Fluency in the language and understanding of digital media: impressions, CTR, CPMs, etc.
• Ability to manage tasks on a tight deadline and be able to handle multiple projects.
• Proactive with excellent attention to detail, accuracy and good follow through is critical.
• Ability to work independently and autonomously, as well as collaboratively.
• Excellent verbal and written communication skills. 
• Strong customer service skills. Ability to effectively present information and respond to questions from groups of managers, internal teams, clients, customers, etc. 
• Practices open and continuous communication; values keeping others informed. Effectively presenting information in a clear, concise, and timely manner. 
• Strong problem-solving skills. Proactive approach to troubleshooting and seeking out answers to questions; able to find solutions and deliver results.
• Proficient in MS Outlook, MS Excel, MS Word, and MS Teams. Note: This role requires strong proficiency in Excel and will involve extensive work with spreadsheets.

​Preferred Qualifications:

• Experience with WordPress, AdBook+, and Salesforce (SFX).
• Familiarity with the various forms of online creative formats (html, JavaScript, rich media, etc.).
• Photoshop

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that inidual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Title: Customer Service Representative

Location: Winnipeg, Manitoba, Canada

Onsite

Part-time

Job Description:

Ignite your potential. Impact what matters.

Hi, we're HUB - a network of doers with erse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others.

When you partner with us, you're at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy - so you're ready for tomorrow.

The Opportunity!

As the Customer Service Representative, you will be the first point of contact to all clients and will be responsible for assisting clients via the phone, email or in person. Your duties will include but not limited to taking payments and conducting transactions for clients.

You will initially perform many of the assigned duties in this position and other duties, projects and responsibilities may be added over time as you become more capable. Your role is vital to the overall performance of the Business Operations and as such there is a requirement that you are committed and determined to succeed in this position.

• Permanent Part Time career working out of our Unicity branch location.

What you will bring to the role -

• Level 1 Insurance License or willingness to obtain.

• Motivated to help support a erse team and contribute to a team environment.

• Proactive and a self-starter with a keen attention to detail.

• Demonstrated ability to communicate effectivity in both written and verbal.

• Works well in a fast paced, client-focused environment.

• Proficiency in windows-based computer systems.

Why Join HUB?

• An exceptional, welcoming, and inclusive company culture.

• Excellent compensation, benefits, RRSP match, referral incentives, and company perks.

• Work flexibility.

• Paid educational training and vast learning opportunities.

• Room for advancement and growth within the organization.

What makes us different than all the rest?

Our Vision: To be everywhere risk exists - today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of iniduals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.

• Integrity: We do the right thing every time.

• Teamwork: We work together to maximize results.

• Accountability: We measure and take responsibility for outcomes.

• Service: We serve clients, communities, and colleagues.

Ready to join HUB and build a career in a rapidly growing industry? Apply today for the Customer Service Representative opportunity at our Unicity branch location!

For those who join HUB unlicensed, you will initially operate as a Customer Service Representative (CSR) until licensing has been achieved.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Title: Operations Manager

Location: Falmouth, MA United States

Onsite

Part-time

Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store’s crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

High School diploma or equivalent preferred but not required.

Operations Manager

remote type

On-Site

locations

NC - Graham

time type

Part time

posted on

Posted 2 Days Ago

time left to apply

End Date: January 22, 2026 (30+ days left to apply)

job requisition id

R0755642

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store’s crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

High School diploma or equivalent preferred but not require

Anticipated Weekly Hours

29

Time Type

Part time

Pay Range

The typical pay range for this role is:

$17.00 - $28.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on:01/22/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Technical Support Engineer 2

Location:

This role will be remote, and based in either Karnataka, Maharashtra, Telangana, Tamil Nadu or New Delhi.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with erse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Technical Support Engineer 2 (Email) - EMEA.

About the job

This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.

This role reports to a Manager, Technical Support and will be based in our India office. This position requires working in a shift. The current shift timings for shift based roles supporting our EMEA customers is 12pm-9pm or 1pm-10pm IST. 

This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days. (Mon-Fri, Tue-Sat or Sun-Thu).

Responsibilities

In this role, you’ll:

• Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
• Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs).
• Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
• Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
• Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards.

Qualifications 

Twilio values erse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3+ years experience, with deep understanding of  Email infrastructure such as Mail User Agent(MUA) Message Transfer Agent (MTA)
• Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.
• Good understanding of protocols - encryption-based Internet security protocol such as SSL, TLS and Communication protocol SMTP.
  • Bonus: Knowledge on Email protocols POP3 and IMAP and Client-Server protocol such as Tenet would be a HUGE plus.
• Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. 
• High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.
• Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
• Excellent written and verbal communication skills.
• Excellence in task prioritization and evaluation of situational urgency.

Desired:

• Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
• Ability to influence and build effective working relationships with all levels of the organization.
• Interest in utilizing customer feedback to identify and drive improvements in our products.  
• Basic understanding of Curl command, Webhook.
• Basic SQL knowledge to query data from snowflake.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Title: Senior Technical Robotics Support Engineer

Location:

• Santa Clara, California, United States of America
• Cincinnati, Ohio, United States of America
• Remote (US)
• Preferably located in the Central time zone for remote work and travel as required.

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Technical Customer Service

Job Category:

Business Enablement/Support

All Job Posting Locations:

Cincinnati, Ohio, United States of America, Remote (US), Santa Clara, California, United States of America

J&J MedTech is recruiting for a Sr. Technical Robotics Support Engineer, preferably located in the Central time zone for remote work and travel as required.

Location:

This is a remote role available in all states within United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply.

About MedTech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

J&J MedTech is recruiting for a Senior Technical Support Engineer, located in the Central Timezone.

The Senior Technical Support Engineer (Sr. TSE) is responsible for providing remote and onsite technical support of all Robotic & Digital Solutions commercially available products to customers, Field Service Engineers and other regional support teams. As the first level of technical assistance, the TSE will provide customers and field personnel with technical assistance by phone, email, and chat. Additionally, remote post-sales technology support and technical services to external customers and internal field personnel using remote diagnostic capabilities. This person is passionate about the customer and makes decisions with that as a priority.

Key Responsibilities:

• Demonstrating outstanding customer support and maintaining knowledge of applicable J&J MedTech products and services within Ottava Service Solutions.

• Ensuring 24/7 support for customers who require immediate access to a healthcare professional to resolve product and procedure issues for capital products by participating in weekend and off-hours emergency on-call support

• Applying core knowledge skills such as basic electronics, troubleshooting technology and capital equipment, etc. and provide the appropriate course of action

• Acting as a product specialist for a minimum of one product line and may participate in business partner and customer training activities where the technical expertise of a healthcare professional is required

• Handling complex customer technical inquiries through phone, email, and/or other appropriate communications; providing call center support

• Managing processes and resources specific to assigned product line or process areas

• Ability to apply troubleshooting concepts to new situations

• Focusing on the coordination, facilitation, and dissemination of information regarding assigned J&J product lines and related field activity as new products are supported within Ottava Service Solutions.

• Mentoring less experienced Technical Support personnel

• Positively managing assigned projects towards required business outcomes

• Collection and reporting of metrics related to call handling and performance

• Responsible for maintaining and updating relevant quality system policies and procedures

Qualifications:

• Associate's Degree or Technical Certification in Electronics, Mechanical Engineering or related field.

• A minimum of 6 years of work experience with a Minimum 2 years' experience in Technical Support, Field Service, Product Support, or advanced Customer Support.

Experience and Skills

Required:

• Technical troubleshooting skills

• Clear and concise written and verbal communication skills

• Excellent customer support/customer focus

• Projects behaviors that are consistent with the Credo and Standards of Leadership

• Detail-oriented

• Flexible / adaptable

• Effectively handles work and time to produce desired outcomes (time management)

• Prioritizing - complex and contending priorities to achieve required outcomes

• Resolves customer issues and appropriate course(s) of action

• Decision-making skills

• Critical thinking / problem-solving skills

• Teammate who is also a strong inidual contributor

• Teamwork skills leading to positive business outcomes

• Accepts responsibility for personal and professional growth

• Assesses and improves internal processes by contributing recommendations for continuous improvement

• Coordinates with peers and positively addresses conflicts

• Effective and supportive communication with customers during complaint resolution or crisis situations

• Knowledgeable of Medical Device Regulations, Laboratory Instrumentation Regulations, or similar environment in compliance to ISO 13485 and 21 CFR 820

Preferred:

• ERP and CRM application experience

• Working knowledge and understanding of Linux Operating System

• Programming languages experience

• In-depth knowledge of products and services provided by the J&J companies

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and iniduals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an inidual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

#jnjmedtech #LI-remote

The anticipated base pay range for this position is :

The anticipated Hourly pay range for this position is: $33.17 HR - $53.63 HR/ $38.15 HR - $61.67 HR Bay Area Only

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave - 10 days Volunteer Leave - 4 days Military Spouse Time-Off - 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

Utilization Management Representative I

Location: Miami United States

Job Description:

Anticipated End Date:

2025-10-31

Position Title:

Utilization Management Representative I (Miami, FL)

Job Description:

Utilization Management Representative I

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Utilization Management Representative I will be responsible for coordinating cases for precertification and prior authorization review.

How you will make an impact:

• Managing incoming calls or incoming post services claims work.

• Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests.

• Refers cases requiring clinical review to a Nurse reviewer.

• Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate.

• Responds to telephone and written inquiries from clients, providers and in-house departments.

• Conducts clinical screening process.

• Authorizes initial set of sessions to provider.

• Checks benefits for facility based treatment.

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Minimum Requirements

• HS diploma or GED

• Minimum of 1 year of customer service or call-center experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Medical terminology training and experience in medical or insurance field preferred.

• Bilingual speaking preferred

Job Level:

Non-Management Non-Exempt

Workshift:

1st Shift (United States of America)

Job Family:

CUS > Care Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Title: Medicaid Provider Enrollment Specialist

East Houston Regional Medical Center

Houston, TX, United States

Full-time; Work From Home

 Admitting Registration Clerical and Scheduling

Job ID: 3905823

Job Description:

Description

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Provider Enrollment Specialist with Parallon you can be a part of an organization that is devoted to giving back!

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Parallon family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Provider Enrollment Specialist to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The Provider Enrollment Specialist is responsible for processing enrollments for new and existing inidual providers and group practices, such as initiating new enrollments with Commercial and Governmental payors and reporting demographic or other provider changes. Other duties include follow-up on open applications with providers or payors, including escalation to the Provider Enrollment Account Management team or Strategic Pricing and Analytics (SPA) Managed Care Team for resolution.

In this role you will be responsible for:

• Ensure provider participation with contracted payors by taking appropriate next actions to complete enrollment, such as completing applications, rosters, and notifications
• Monitor inventory
• Escalate items to other areas outside of department as needed
• Work with payors and providers to ensure compliance with enrollment process
• Initiate contact with payors and practices via telephone or electronic methods with respect to provider enrollment and billing errors, utilizing proper customer service protocol
• Update and maintain data in appropriate Provider Enrollment systems while ensuring accuracy and data integrity
• Review correspondence received and perform appropriate action to resolve
• Appropriately resolve or escalate payor application denials
• Meet and maintain established departmental performance metrics for production and quality

Qualifications:

• Minimum one-year related healthcare experience preferred, such as Medicare/Medicaid Enrollment or Managed Care Enrollment.
• Relevant education may substitute experience requirement.
• Knowledge of National Plan and Provider Enumeration System (NPPES) and Council for Affordable Quality Healthcare (CAQH) preferred.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Provider Enrollment Specialist opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Title: Technical Customer Service Associate

Location: Columbus, OH United States

Must live within 2 hours from Columbus, OH, USA

Remote

Job Description:

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

This Role is ideal if you are looking to build a career with a company that has a track record of success and excellent corporate culture grounded in our values - Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software this job is for you!

What You'll Do

• Advise end users on best practices when using Veeva's applications
• Identify and resolve client issues associated with Veeva's applications
• Build strong and professional relationships with all users of Veeva's applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements

• 1+ year relevant experience in a technical customer support role or related technical field
• Effective communication, organizational and time management skills
• Professional telephone manner
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Must live within 2 hours from Columbus, OH, USA

Nice to Have

• Bilingual in Spanish

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $35,000 - $65,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each inidual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

#LI-Associate

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_[email protected].

Work Where It's Best for You

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it's best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.

What sets us apart

• Public Benefit Corporation
• Work Anywhere
• Veeva Giving
• Corporate Citizenship
• Employees are Shareholders
• Non-Competes

Public Benefit Corporation

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.

Veeva's public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

Work Anywhere

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for you.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.

Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

Veeva Giving

At Veeva, we believe in giving back. Veeva's support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the inidual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don't dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Corporate Citizenship

Veeva's core values - do the right thing, customer success, employee success, and speed - guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As iniduals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

Employees are Shareholders

Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company's growth.

Non-Competes

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee's fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

News and recognition

Veeva in Top 100 Most Reliable Companies

Fastest-Growing Company for 5 Years, Future 50 for 2 Years

New York's Noncompete Bill Is A 'Big Domino To Fall'-And The Broadest Ban Yet-In A Growing Movement Against Them

Veeva's Peter Gassner Combine's Today's Execution with Tomorrow's Vision

Grow, contribute and be recognized

"Veeva's engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work."

• Jacob Marcus

VP, Engineering

"I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster."

• Shilpa Chandermohan

Software Engineer

"As a software engineer at Veeva, I'm proud to be doing meaningful work building clinical trial software that will benefit so many people."

• Durward Denham

Title: Senior Analyst, Customer Journey Optimization

Location: Boston United States

Job Description:

Must be onsite in Boston, MA (Monday-Thursday)

At this time, Wayfair does not provide sponsorship for employment authorization for this position.

Senior Analyst, Journey Optimization

At Wayfair, we care deeply about our customers. Our award-winning Customer Service (CS) team combines cutting-edge technology with genuine human empathy to build trust and loyalty. From the moment a customer places an order through delivery and any post-order needs, our team makes shopping for the home simple, seamless, and reliable.

The Journey Optimization team serves as the strategic engine behind CS's global mission to be "better than best in class." We focus on optimizing both customer and agent experiences through continuous improvements in people, process, policy, and technology. In this role, you'll apply your leadership and quantitative skills in a highly collaborative environment to tackle business-critical challenges head-on. The team partners closely across functions within and beyond Service, making collaboration a cornerstone of our success.

If you're excited about driving business impact, working alongside stakeholders, applying advanced analytical techniques, and thriving in a dynamic, entrepreneurial environment, this is the role for you.

What You'll Do

• Translate complex business problems into actionable work streams through data-driven modeling and analysis.

• Conduct deep es to identify customer and agent pain points and uncover opportunities for improvement.

• Stay current on industry trends, competitor strategies, and product innovations to benchmark and elevate Wayfair Service.

• Partner with cross-functional stakeholders to design and implement initiatives that enhance Customer Service operations.

• Lead multiple high-impact projects from inception to completion.

• Present clear, actionable recommendations to stakeholders and senior leadership.

• Proactively identify and drive process, policy, and business improvements that deliver measurable impact.

• Analyze large, complex datasets; develop decision models; and generate insights to guide strategic decisions.

• Build models to quantify the impact of proposed solutions or new ideas.

• Create compelling visualizations, dashboards, and reports to translate insights into accessible narratives.

• Continuously improve analysis processes to keep pace with Wayfair's rapid growth and evolving needs.

What You'll Need

• BA/BS in a quantitative field with a strong academic record; MS in Business, Mathematics, or Analytics preferred.

• Passion for solving complex business challenges, from problem definition to analysis to storytelling.

• Strong written and verbal communication skills, with the ability to translate sophisticated analyses into clear, persuasive business narratives.

• Comfort working with incomplete or imperfect data, demonstrating resourcefulness and creativity in problem-solving.

• Proven experience collaborating across functions to deliver measurable business impact.

• Advanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI); familiarity with Python is a plus

• Skill in developing intuitive, business-focused visualizations and dashboards.

• Working knowledge of statistics and the ability to interpret outputs across erse data science models.

An Important Note about Wayfair's In-Office Policy & Immigration Requirements:

All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

At this time, Wayfair does not provide sponsorship for employment authorization for this position.

Assistance for Iniduals with Disabilities

Wayfair is fully committed to providing equal opportunities for all iniduals, including iniduals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified iniduals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Technical Assistance?

For more information about applying for a career at wayfair, visit our FAQ page here.

About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].

Title: Regional Operations Manager - Southeast

Location:

Atlanta, GA

Remote, Florida

Remote, Georgia

Orlando, FL

Baltimore, MD

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locations

Remote, Maryland

Job Description:

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Regional Operations Manager - Southeast, Stanley Access Technologies

Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.

Regional Operations Manager - Southeast

The Regional Operations Manager leads the Regional Branch Operations Teams and will report into the Vice President of Field Operations. Provides strategic guidance and mentoring to direct and indirect reports within the regional branches. Designs, develops, and implements plans, processes, systems, and methodologies for improving Field Operations performance including the areas of customer service, growth, quality, and operational productivity. Additionally, this position will be responsible for monitoring the progress on regional/branch customer centric KPI's and SLA's. Works closely with sales, manufacturing, engineering, finance, and customer service departments. The ROM collaborates closely with local sales leadership, aligning local market activity to achieve and/or exceed established monthly financial goals and objectives.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

What You Will Do:

• Develop, define, communicate, and execute the regional construction/service business plan in concert with Sales/Finance for Allegion Access Technologies, formerly Stanley Access Technologies.
• Meet or exceed regional installation/service goals including customer completion, utilization, incoming business, sales, expense/revenue ratio, margin rates etc.
• Cultivate an environment which achieves ultimate customer service/satisfaction while meeting/exceeding regional targets through comprehensive follow up calls to ensure all agreements were reached during the sale of products and the installation of products at local sites.
• Form high performing teams and lead regional efforts to source, hire, train and develop talent through monthly as well as formal performance meetings. This includes a review of financial performance to date and action items to achieve desired results.
• Provide acquisition integration on a regional basis.
• Direct leadership of Branch Managers, Installation Coordinators, Service Dispatch Supervisors and Branch support.
• Train branch staff on new products and companywide initiatives to develop and drive growth plans and competitive action plans.
• Ensure the success of the sales and marketing plan through operational efforts directed toward continuous improvement in servicing all channels and verticals.
• Travel - Able to travel approximately 50% of the time.

What You Need to Succeed:

• Bachelor's Degree, preferred
• 5+ years of Leadership experience
• Ability to work in a fast-paced environment and manage multiple initiatives concurrently.
• Creative problem-solving abilities
• Excellent communication skills
• Knowledge of Microsoft programs-EXCEL, Word, Office Suite, Powerpoint, Microsoft D365 a plus

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

• You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".

• You're looking for a company that will invest in your professional development.  As we grow, we want you to grow with us.

• You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You'll Get from Us:

• Health, dental and vision insurance coverage, helping you "be safe, be healthy".

• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period

• Tuition Reimbursement

• Unlimited PTO

• Employee Discounts through Perks at Work

• Community involvement and opportunities to give back so you can "serve others, not yourself"

• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

Apply Today!

Join our team of experts today and help us make tomorrow's world a safer place!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a erse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

Remote Location Florida

We Celebrate Who We Are!

Allegion is committed to building and maintaining a erse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

Privacy Policy

Scheduling Coordinator

Location: Atlanta United States

Job Description:

Candidate must reside in one these states: GA, IL, TN, AZ, NH, MA, CT, FL or TX

Remote Scheduling Coordinator

Do you enjoy helping patient's access important healthcare services?

Are you a problem solver? Detail oriented? Great communicator?

If so, you may be just what we're looking for!

About the Position

This position is responsible for providing excellent customer service to patients and physician offices in order to coordinate the scheduling and completion of diagnostic sleep testing.

Primary duties consist of:

• HEAVY PHONE WORK - Inbound and outbound calls
• Schedule a minimum of 20 patients per day (required very heavy outbound phone work)
• Obtains patient history and all appropriate clinical data prior to appointment
• Educates patients regarding the type of sleep testing ordered, the registration and study process, and additional services available
• Verify insurance (online) prior to scheduling to ensure compliant billing
• Communicates and works with clinical team to ensure appropriate staff availability to meet patient needs and access to services
• Interacts with physicians, insurance providers, and others to address and resolve a variety of issues and concerns
• Reports weekly and monthly information pertinent to assigned sites
• Other duties as assigned

Education and Experience:

• 1+ year customer service experience
• Experience in a medical setting preferred
• HS diploma or GED
• Bilingual (English/Spanish) preferred
• Associate's or Bachelor's degree preferred
• Strong multitasking skills between task lists and inbound calls
• Strong computer skills: Microsoft Office and the ability to learn new software quickly
• High level of organization and accuracy
• Exceptional telephone communication skills and manner, reflecting enthusiasm and professionalism

This position requires the ability to work 1 weekend day and 1 evening shift per month

Remote environment must provide privacy, with secure password protected internet access and no other concurrent responsibilities during scheduled work hours

About Neurocare

Neurocare, Inc., is the largest employer of Sleep Technologists in the New England area for over 25 years. We are a patient-centric, quality-focused organization. We collaborate with high profile academic medical centers, community hospitals, and physician groups to design and manage state of the art sleep disorder programs. Our strong commitment to uncompromising quality care and customer service has driven our reputation as a leader in the field.

Neurocare, Inc. EOE

Title: Career Opportunities: Client Solutions Manager (93543)

Location: Las Vegas United States

Job Description:

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry' largest network of experts, Freeman's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Client Solutions Manager - Corporate Event Logistics is responsible for providing clients with a well-rounded planning and service experience. You will be the lead point of contact for planning and execution of events, providing support, consultation, and high-level logistics planning. You will execute the event plan against client's budget.

This position will support our Corporate Events group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of any of the following locations:

• Dallas, TX
• Las Vegas, NV

Essential Duties & Responsibilities

• Able to lead and manage events up to $1 million per event
• Works with Corporate clients to produce events once the business has been sold
• Manages client requirements, expectations, and scope changes per event
• Liaison between client and Creative, Strategy, Sponsorships, Graphic Production, Operations, and other Freeman departments
• Partners with Freeman internal Agency and 3rd party agencies for full event execution
• Travels to show location to manage event from move-in through move-out
• Responsible for accurate and timely invoicing to be sent to client
• Maintains knowledge of all products and service offerings and assists in upsell to existing clients beyond current contract
• Quotes prices and manages budgets
• Partners with Business Development and Client Relationship teams to renew client business
• Translates client requirements by working within internal systems to disseminate information to appropriate departments in a timely manner to ensure successful onsite execution
• May be primary producing lead or may be part of a team on the execution of events
• Responsible for maintaining and growing partnerships with facilities/venues
• Entertains clients as necessary

Education & Experience

REQUIRED

• 2 or more years of related sales, account management, or project management experience
• Excellent customer service and organizational skills
• Ability to learn multiple internal and external systems
• Ability to successfully manage multiple events simultaneously
• Working knowledge of all Microsoft software applications

PREFERRED

• Bachelor's degree preferred, High School Diploma or Equivalent with relevant work experience required

Travel Requirements

Travel 25% to 50%

What We Offer

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At Freeman, our commitment to ersity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

#LI-Hybrid

Title: Operations Recruiter

Location: Marlton United States

Job Description:

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

Operations Recruiter

Salary: $60,000-$82,000/annual based on experience and location

We're seeking a highly motivated Talent Acquisition Operations Recruiter to join our operations recruiting team in our Marlton, NJ office! This will be a hybrid role. (In-office 2-3 days/week)

As an Operations Recruiter, you will be responsible for identifying, sourcing, engaging, and hiring exceptional candidates for our high-volume roles in sales, customer service and claims. You will collaborate with recruiters, business leaders, HR Business Partners and other stakeholders to understand talent needs, provide strategic guidance, and enact solutions. You will manage the full life cycle recruiting process and hiring deliverables from candidate sourcing through offer creation. This role will play a crucial part in ensuring our organization is staffed with the right iniduals who can contribute to our success.

Key Responsibilities:

• Collaborate with hiring managers to understand their staffing requirements and develop job descriptions.

• Source, interview, and assess potential candidates to determine their qualifications and suitability for open positions.

• Build a network of qualified candidates through various channels, including job boards, social media, local events, and referrals.

• Manage high volume requisitions and pipelines.

• Provide a positive candidate experience, ensuring candidates are well-informed and engaged throughout the hiring process.

• Conduct interviews, evaluations and present offer packages

• Maintain regular communication with candidates and provide feedback, ensuring a smooth and efficient recruitment process.

Qualifications:

• Must have 3+ years of related full-life cycle recruitment experience; contact center/high-volume setting preferred

• Must have Bachelor's degree or in lieu of a bachelor's degree, 4 years of additional relevant work experience

• Experienced in all aspects of talent search including search strategy, innovative candidate sourcing programs, pre-screening, interviewing, and offer negotiation

• Ability to influence and drive results in a fast-paced environment & experience working with erse teams and cultures

• Experience with retained or technical recruiting experience in a large & complex organization

• Strong initiative, communication, relationship management, analytical and critical thinking skills with excellent judgement

• Must be able to learn and apply large amounts of technical and procedural information

• Must be able to lift and carry up to 25 pounds of equipment and materials

• Must be able to travel 10% of the time

Preferred:

• LinkedIn Recruiter & Indeed experience preferred

• Direct applicant tracking system (ATS) requisition management and applicant dispositioning experience preferred

Location:

• Hybrid - 2-3 days/week

• GEICO office: Marlton, NJ

Annual Salary

$77,900.00 - $120,950.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.

We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes iniduals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified iniduals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Customer Experience Specialist

What will the Customer Experience Specialist do?

Our Customer Experience Specialist plays a key role in ensuring customer satisfaction by anticipating the needs of agents and policyholders, and supporting their success across our suite of products. Every interaction, from initial inquiry through account renewal, is driven by a customer-focused, service-oriented mindset with a strong emphasis on identifying the best possible policy and risk practices for each customer.

Hours: Monday through Friday, 8:00AM to 5:00PM Pacific Time!

• Handle Policyholder and Agent Requests: Address and resolve policyholder and agent inquiries via phone, email, and form submissions related to policy changes, payment issues, and other insurance-related questions.
• Achieve First-Interaction Resolution: Strive for efficient and accurate resolution of inquiries during the first interaction to enhance customer satisfaction.
• Monitor and Respond to Voicemail: Manage the voicemail queue, ensuring timely and effective responses to all messages.
• Cross-Train for Versatility: Learn and perform various tasks across the Experience team’s responsibilities to provide support during peak periods and cover for absences.
• Engage in Ongoing Training: Participate in new hire training and continuous learning opportunities to stay updated on products, systems, and process changes.
• Build and Maintain Customer Relationships: Develop strong relationships with customers, understanding their needs, offering guidance, and recommending improvements for enhanced service.
• Meet Internal Service Level Agreements: Follow internal SLAs for customer inquiries and escalate issues to leadership when necessary to ensure service standards are met.
• Perform Additional Duties as Assigned: Complete other tasks as needed to support team and department objectives.

What we are looking for:  

• You have B.A. or B.S. degree or equivalent 
• 2+ years of experience in customer success, account management, or a related field 
• You hold a Property & Casualty Producer license in your home state and are open to pursuing licensing in all states within 45 days of hire 
• Knowledge of commercial insurance and compliance requirements 
• You’re a self-starter, passionate about creating simpler internal insurance operations procedures 
• Expertise with Microsoft Office products, specifically Excel, SharePoint, Power Automate  
• Strong interpersonal and communication skills, responsive to time-sensitive customer inquiries 
• Strong problem-solving skills and the ability to make decisions under pressure 
• Ability to analyze customer data and identify trends 
• Excellent organizational and time management skills 
• Ability to work in a fast-paced environment

What will make you stand out:

• CISR or CIC designations  
• Salesforce experience
• Insurtech experience

Our interview process:

Our hiring process generally consists of 3 phases. The goal is to provide an opportunity for us to learn more about our candidates while allowing them to get to know us as well!

• Phase 1: Qualified candidates will first meet with a member of our People Operations team for a phone interview.  This discussion is a high-level conversation to understand more about your background and interests and for us to share more about Coterie and the position.
• Phase 2: Selected candidates will be invited to meet with our Hiring Manager for a 2nd interview via Teams video. This interview is designed to be more detail oriented and allows you to learn more about the role
• Phase 3: Top candidates will receive an invite for our final interview series via Teams video. This series will include an experiential exercise project (provided in advance), 1:1 interviews with selected team members. The final series is roughly 1.5-3 hours in total but can be scheduled over a few days for flexibility.

What's in it for you:

Coterie has excellent benefits for all full-time employees. We offer the following:

• 100% remote
• Health insurance through Aetna (we pay 100% of premiums)
• Dental and vision insurance through Guardian (we pay 100% of premiums)
• Basic life insurance (we pay 100% of premiums)
• Access to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans)
• 401K plan (up 4% match with immediate vest). Must be 21 years of age or older to participate
• Flexible PTO policy offering up to 3 weeks of time off to support onboarding and integration during the first twelve months of employment. After the first year of employment and effective as of the anniversary date, eligibility transitions to up to 4 to 5 weeks of time off annually to recharge and sustain long-term success.
• 12 company-paid holidays each year
• Continuing education annual stipend
• Annual salary will be $60,000-62,000 (paid hourly, non-exempt).

Title: Telephone Triage Registered Nurse

Job Description:

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Shift Schedule: Will be Evening and Night shifts

Do you want to join an organization that invests in you as a Telephone Triage Registered Nurse? At Parallon, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Telephone Triage Registered Nurse like you to be a part of our team.

Job Summary and Qualifications

As a Registered Nurse, you will be responsible for delivering high-quality, patient-centered care in line with the requirements of the department and the standards of practice for the relevant state and specialty. Collaborating with medical providers and the care team, you will provide personalized, comprehensive, and compassionate care, following established nursing models such as "Assess, Perform, Teach, and Manage." You will also act as an advocate for patients, families, and caregivers, embodying the organizations vision, mission, and values to ensure an outstanding patient experience and positive clinical outcomes.

In this role you will:

• Provide nurse advice and triage services to consumers calling with clinical questions

• Provide appropriate compassionate advice to callers using evidence based clinical decision tools to help callers make personal health decisions. Make cross referrals as indicated. Facilitate referrals and event registration through internal transfer mechanisms.

• Utilizes nursing skill and along with approved protocols to provide telephone nurse triage and/or health advice to consumers with clinical questions or symptoms.

• Facilitates referrals for health services as appropriate via telephone and performs all components of call processing

• Ensures performance standards are met and accepts constructive feedback

• Speaks with a pleasant, professional phone voice and provides superior customer service to create an exceptional patient experience.

• Documents caller information and outcomes in a relational database system in accurately and as prescribed by current standards and policies

• Maintains confidentiality, HIPAA and PHI compliance

• Communicates appropriately and clearly with departmental management, co-workers and callers and exhibits willingness to master new work routines and methods Provides homecare, advice and/or education to callers that respects the cultural, spiritual, intellectual/educational, and psychosocial differences of iniduals and preserves caller's autonomy, dignity and rights. Maintains and contributes to a collaborative professional and ethical work environment.

• Actively participates in team meetings and engages in the processes of the contact center

Qualifications that you will need

• Associate Degree in Nursing or RN Diploma - Required
• Bachelors Degree in Nursing - Preferred
• 3+ years of experience in bedside nursing required
• Telehealth experience helpful, not required
• BLS Certification Required

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Telephone Triage Registered Nurse opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Title: Product Support Analyst

Location: Alpharetta United States

Job Description:

General information

Country

United States

State

Georgia

City

Alpharetta

Job ID

46262

Department

SaaS

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

Infor is seeking a Product Support Analyst to provide dedicated technical and operational support for Department of Defense (DoD) customers utilizing Infor's Hospitality Management Solution (HMS). This role serves as a key liaison between Infor Support and DoD partners, ensuring seamless communication, timely issue resolution, and exceptional customer experience across military base implementations. The ideal candidate combines strong problem-solving skills, technical proficiency, and a customer-first mindset to deliver reliable, high-quality remote support that upholds Infor's commitment to service excellence.

A Day in The Life Typically Includes:

• Serve as a support liaison between the Infor Support business unit and the customers for both functional and technical support for the Hospitality product lines.
• Provide courteous customer service in an accurate and timely manner in accordance with existing procedures.
• Provide application support by responding to incidents, interpreting queries and problems, examining data, error logs, and utilizing all available support material and tools to successfully resolve the problem.
• Resolve customer questions or problems over the telephone or via the chat tool focusing on product functionality, operating environments and system configuration/setup.
• Proactively keep customers informed of how and when problems are resolved with a focus on retention and reference ability.
• Develop and maintain effective customer communications by managing the customers' expectations through use of negotiation, persuasion, diplomacy, and clear communication in the English language, ensuring customer satisfaction and customer retention.

Basic Qualifications:

• Experience working in customer service or support.
• Experience using a CRM such as ServiceNow to log work cases.
• Experience identifying and evaluating possible solutions for product related questions.
• Experience with operating environments.
• Experience with remote desktop viewing through tools such as Webex or SecureLink.
• Ability to work all shifts as required, including weekends and holidays.
• US Citizenship is required due to US Government contract requirements.

Preferred Qualifications:

• Hospitality industry experience with check in/out, accounting, and/or reporting.
• Experience with technical support of cloud applications.
• Technology Help Desk experience a plus.
• Knowledge of various software applications used for testing, troubleshooting, call logging, etc.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares iniduals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a erse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

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Member & Provider Service Representatives - Work from Home

Category

Customer Service

Job Location

Worcester, Massachusetts

Tracking Code

2015605

Position Type

Full-Time/Regular

Positions are full-time, remote

Hours: Monday-Friday between 8AM and 6:00PM EST.  Specific schedule assigned after training based on the needs of the department at that time.  Hours for the 12 week training period are 9:30AM to 6PM.

Hourly rate: $19.50 per hour

 It’s an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances.

 Job Summary:

In this role, you will serve as the first line of support for our stakeholders by providing accurate and thorough information to current and prospective members, providers and internal customers about our various health plans. In this role, you’ll make a difference for others every day. This role has also proven to be an excellent starting point for long-term growth and advancement in our company. 

 Our Investment in You:

• High-performing representatives may be eligible for promotion and pay increases within their first year through our Career Progression program

·Annual Commitment to Service bonus for Customer Care representatives, program requirements apply

• WellSense is committed to offering team members the opportunity to grow their career within the company. We encourage team members to pursue new roles within the company and qualified internal candidates are given preference when possible.

• We believe in recognizing and rewarding outstanding performance and dedication to our members. Various department specific and company-wide reward and recognition programs are in place to support this commitment.

• Bring your enthusiasm and people skills, and we will train you on the health insurance business and how to confidently resolve inquiries.

  • Paid 12-week training period
  • New hire buddy program
  • Dedicated Team Assist Line to support complex/challenging calls in real time
  • Robust training and skills development opportunity through Ulysses Learning, a leader in customer service and call center learning programs
  • One-on-one coaching and mentoring from dedicated training and quality professionals

• We are proud of our comprehensive employee benefits and generous paid time off program.

·Team members are encouraged to participate in a variety of engagement activities including our Business Resource Groups (BRGs), where you can connect with colleagues, grow professionally and share your experiences.

 Key Functions of the Job:

·Customer Interaction & Problem Resolution:

·Call Management:

·Communication & Conflict Resolution:

·Accurate Documentation:

·Collaboration & Teamwork:

·Performance Goals:

·Flexibility:

 What We’re Looking For:

• Professional Experience:

  • Prior work experience in a customer-facing position. Demonstrated career progression preferred.
  • A minimum of three consecutive years in a previous role.

• Technical Competency Assessment:

  The completion of a 60–90 minute competency assessment is a required step in our hiring process. This assessment must be completed on a laptop or desktop computer. It cannot be completed on a mobile device

• References:

  Outstanding professional references from prior supervisors.

• Background Check:

  Successful candidates will be required to satisfactorily complete a pre-employment background check. This includes a criminal history check as well as verification of education and last 3 employers.

·Remote Workspace:

• WellSense Health Plan is hiring in the following states: Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wisconsin

Qualifications

Education:

• High school diploma or equivalent required, bachelor’s degree preferred

Experience:

• Prior professional work experience, ideally with customer service

Competencies, Skills, and Attributes:

• Outstanding customer service skills
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to prioritize a high volume of adjustment requests, multi-task and prioritize work
• Ability to make reasonable and sound business decisions based on established standards and guidelines
• Working knowledge of Microsoft Office products
• Bilingual in Spanish, Portuguese, Haitian Creole or other language is highly desirable
• Able to comfortably work from home with access to a high-speed internet connection
• Regular and reliable attendance
• Ability to work overtime during peak periods

Salary Range

$19.50 - $19.50

Title: Analyst - Credit Operations & Services

Location: Austin United States

Job Description:

Who we are:

Farm Credit Bank of Texas is a $38.9 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets.

While you may not be familiar with our name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time. And while you help us deliver on our mission, we deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive hybrid workplace located along the bluffs of the Colorado River just minutes west of downtown Austin.

We seek out top talent in their fields, whether it be technolo gy, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world.

Position Description:

We are searching for a Technical Support Analyst. This position supports the operation of the help desk and serves as focal point for customer concerns and is responsible for providing enterprise-level technical assistance related to computer systems, hardware, network, and software issues through various intake channels. Resolves customer issues timely through problem-solving process and follows up with customers to ensure the issue has been resolved. Reports problems with procedures and makes suggestions for improvements. Infrequent travel may be required.

Day-to Day-Duties and Responsibilities:

• Provide first point of contact to customers via phone, email, chat, or in-person; onsite presence is required.

• Provide first and second-level technical support for desktops, laptops, network connectivity, mobile devices, printers, and other peripherals.

• Ability to navigate multiple computer systems while interacting with the customer.

• Record, track, and document the help desk request problem-solving process in real time, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.

• Drive closure of incidents & problems meeting defined SLA.

• Ability to absorb and retain information quickly.

• Self-motivated and able to work with moderate supervision. Agent will be able to manage call flow, own time, and know when to escalate.

• Ability to proactively engage in alternate work when the primary intake method(s) volume is low to maximize agent occupancy.

• Document troubleshooting steps and solutions in a knowledge base and user documentation for future reference.

• Participates as part of a team and in team assignments when necessary.

• Assist with produc t rollouts, upgrades and special projects supporting the bank and user community.

• Comfortable receiving ongoing performance feedback and coaching.

• Flexible to provide support evenings, weekends/holidays as and when required for on call rotation.

• Educate customers on product features, best practices, and self-help resources.

• Stay up to date with product updates, industry trends, and best practices.

What You Bring to the Team:

It is an important role that covers many skills. This position requires:

Associates degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field, or two (2) to four (4) years of experience. (Desktop Support, Systems Administration, Network Administration) Prefer call center experience in a technical helpdesk environment. CompTIA A+, Microsoft, or other industry certifications would be desirable. The ideal candidate should have excellent problem-solving skills, strong communication abilities, a customer-oriented approach, and a keen interest in technology.

• Handles low and mid-level issues and problems and consults with or escalates to senior staff when solution is unclear.

• Strong customer service skills with a patient and friendly approach.

• Solid understanding of Windows OS (administration) and working knowledge of MAC/Linux OS.

• Intermediate knowledge of Microsoft Windows Server Platforms, Active Directory, Group Policy and Office 365.

• Knowledgeable in common enterprise applications and adept at troubleshooting related issues.

• Working understanding of networking: TCP/IP, LAN / WAN, DHCP, DNS, VPN, Routing, Switching, and Proxy/Firewalls.

• Working knowledge of ITSM/ticketing tools (e.g., ServiceNow).

• Capable of reading system logs, conducting health checks, and identifying potential issues before they escalate.

• Ability to exercise sound judgment, use discretion and main tain confidentiality

• Excellent problem-solving, verbal and written communication, and interpersonal skills.

• Possesses analytical thinking and mathematical skills.

• Ability to explain technical concepts to non-technical users.

• Ability to work independently and collaboratively in a team environment.

• A minimal degree of creativity and latitude is expected.

• Strong attention to detail and organizational skills.

Our benefits:

In addition to a competitive salary, we offer comprehensive, affordable, and competitive benefit options that are focused on health and wellness, financial security, and achieving a work-life balance:

• Flexible and affordable health and wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more.

• 401(k) plan that includes an employer match (up to 4%) plus an additional employer contribution (up to 5%), both of w hich vest on the first day of employment

• Employer paid long-term disability and life insurance

• Generous vacation leave, sick leave, and up to eleven paid holidays

• Paid parental leave program of up to six weeks

• Up to five days per year to volunteer in local community organizations, services, or events

• Ongoing professional development opportunities

• Generous tuition-reimbursement program

• Physical fitness incentive plan

• Employer matching gifts program

• Modern hybrid work schedule combining in office and remote work locations.

Our culture:

In a world filled with unpredictable challenges, we invest in our people and ensure they have dependable careers with ample growth opportunities. As part of the larger Farm Credit System, we focus on building our culture around personal relationships and the ability to be connected to leadership through in-person conversations, regular town halls and employee engagement events. We are deeply committed to attracting and fostering a erse workforce, development and career advancement and recognizing the hard work of iniduals who contribute to our success.

Title: Senior Manager, Specialty Support and Clearinghouse Operations

Location: Morristown United States

Full time

job requisition id: JR109532

Job Description:

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your erse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Senior Manager of Specialty Support & Clearinghouse Operations is a leadership position responsible for overseeing niche operational support functions and managing strategic clearinghouse relationships. This role ensures the effective execution of specialized services while serving as the primary operational point of contact for clearinghouse partners, facilitating issue resolution and continuous improvement.

What you'll do:

Specialty Services Management

• Lead and manage a focused teams responsible for:

• Lockbox Reconciliation Operations: Oversee daily reconciliation activities, ensuring accuracy and timeliness in financial postings.

• Sworn Statement Support: Coordinate the preparation and validation of sworn statements in compliance with regulatory and client requirements.

• 1099 Tax Services Support: Supervise the processing and support of Tax-related transactions and inquiries.

• EDI Support: Provide operational oversight for electronic remittance advice (ERA) processing and troubleshooting.

• Monitor performance metrics, identify process improvement opportunities, and implement best practices across specialty service areas.

• Ensure compliance with internal controls, Standard Operating Procedures (SOP) regulatory standards, and client expectations.

• Owns and manages the Purchase-to-Pay (P2P) process for the team, ensuring efficient and compliant purchasing, invoicing, and payment operations aligned with departmental goals.

Clearinghouse Operations Management

• Act as the primary operational liaison for clearinghouse partners, managing escalations, inquiries, and relationship health.

• Facilitate cross-functional collaboration to resolve clearinghouse-related issues impacting transaction flow, data integrity, or service delivery.

• Maintain documentation of clearinghouse processes, escalation protocols, and service-level agreements (SLAs).

• Partner with internal stakeholders to ensure alignment and responsiveness to clearinghouse needs.

What you'll bring to Zelis:

• Proven experience in healthcare payment operations, revenue management, or financial services.

• Minimum of 8 years' experience in a customer management role required.

• 5 + years' experience in a people leadership role.

• Strong understanding of EDI transactions, particularly Electronic Remittance Advice (ERA) files.

• Demonstrated ability to lead specialized support teams and manage cross-functional relationships.

• Excellent communication, problem-solving, and organizational skills.

• Familiarity with lockbox operations, tax services, and sworn statement protocols is preferred.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Base Salary Range

$105,000.00 - $140,000.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple inidualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of erse perspectives and experiences and are committed to building an inclusive workplace for all.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

Title: Provider Enrollment Representative

Location: Middleton United States

Job Description:

Work Schedule:

This is a1.0 FTE position. Shifts will be scheduled Monday - Friday between the hours of 7:30 AM- 4:00. Hours may vary based on the operational needs of the department. This is a hybrid position with some periodic on-site requirements. When onsite you will be at 7974 UW Health Court in Middleton, WI. This will be discussed in more detail during the interview.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Provider Enrollment Representative:

• Responsible for provider and group enrollment for UW Health and its affiliates.
• Successfully implement the entire enrollment process for all providers, adhering to all time lines while maintaining strict confidentiality for matters pertaining to provider credentials. Coordinate credentialing data needed for enrollment.
• Effectively communicate with staff to ensure the timely completion of outgoing and incoming applications. Maintain provider credentialing files electronically via provider enrollment software and CAQH (Council for Affordable Quality Healthcare).
• Communicate with insurance payers to resolve provider enrollment issues.

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off and retirement plans.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to UW Health's Wellness Options at Work that support employee/family well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

Qualifications

• High School Diploma or equivalent Required
• Associate's Degree in Accounting, Business, Health Information Management, or related field Preferred

Work Experience

• 1 year experience in an insurance, finance, medical office, or customer service field. Required
• 1 year experience with provider enrollment or provider credentialing
• Knowledge of medical and insurance terminology, CPT, ICD coding structures, and billing forms (UB, 1500) Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

Job Description

UW Medical Foundation benefits

Title : Network Construction Manager

Location: Downers Grove United States

Job Description:

POSITION TITLE: Network Construction Manager (T4)

COMPANY SUMMARY

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

Although you'll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. =

ROLE

This position requires experience with construction management of outside plant (OSP) and inside plant cable design, utility pole and ground facilities, and a thorough understanding of permitting, pole/conduit licensing procedures, and fiber network construction. The ideal candidate will have a strong background in small cell and DAS (Distributed Antenna System) deployments, including engineering and design of wireless infrastructure. You will manage multiple projects simultaneously, including relocation and enterprise initiatives, and ensure all work is completed on time, within budget, and in accordance with Crown Castle policies and procedures.

RESPONSIBILITIES

• Design and construction management of outside plant fiber optic networks and small cell deployments.
• Create detailed construction drawings, splice diagrams, and bills of materials (BOMs) using GIS and CAD tools.
• Perform field validations, site surveys, and pole audits to ensure design accuracy and feasibility.
• Conduct pole loading analysis and prepare make-ready documentation for aerial fiber and small cell installations
• Attend Kick-Off meetings with Project Managers in all aspects of fiber construction work.
• Utilize PowerBI and other business intelligence tools to analyze data summaries and predictive visualizations for OTP, CRM assignments, etc.
• Attend transportation and other customer meetings as subject matter experts for Crown.
• Develop customer relationships that may result in influencing customers to award service work to Crown.
• Visit sites during construction including site surveys, Contractor Site Safety Inspections, and construction closeouts.
• Submit Change Management tickets and manage projects.
• Create pole maps and work orders including assignments.
• Manage vendors and interface with developers and municipalities.
• Assist with pole and overlash applications to power companies.
• Provide direction to general contractors aligned to job specifications.
• Maintain working knowledge of permitting and licensing processes in public and private rights-of-way.
• Ensure Team Management, Project Managers, and customers are aware of issues that will impact project completion or cost.
• Review As-Built drawings to validate quantities and ensure project tracking system accuracy.
• Serve as an escalation point for corrective actions post internal closeout review.

WHAT YOU WILL NEED TO SUCCEED

Education Qualifications

• H.S. Diploma or General Education Degree (GED) Required

Experience Qualifications

• 3+ years of telecommunications/wireless construction experience Required
• Experience with telecom carriers or engineering firms - Preferred
• Experience with 5G small cell deployments and DAS systems - Preferred

Skills and Abilities

• Working knowledge of OSHA standards
• Knowledge of construction management processes
• Knowledge of permitting, NJUNS, SPANs
• Ability to read and understand construction drawings
• Ability to manage, organize, and process multiple overlapping project activities
• Customer service orientation with a strong problem-solving approach
• Strong interpersonal and communication skills
• Proficiency in Microsoft Office (Excel, Visio, Word, PowerPoint)
• Strong computer skills including project management software
• Knowledge of pole loading analysis and make-ready engineering - Preferred
• Proficiency in GIS platforms (e.g., ArcGIS, QGIS) and CAD software (e.g., AutoCAD, MicroStation) - Preferred

Licenses and Certifications

• DL NUMBER - Driver License, Valid and in State
• Certifications such as FOA CFOT, FBA, or equivalent - Preferred

COMPANY BENEFITS

At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your inidual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Compensation

The pay range offered for this position is $40 - $55 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

LI-IM1 #LI-hybrid

Title : Disability Assistant

Location: Shrewsbury United States

Job Description:

Disability Assistant-Hybrid

Job Number: 2025-48881

Category: Administrative Support

Location: Shrewsbury, MA

Shift: Day

Exempt/Non-Exempt: Non Exempt

Business Unit: ForHealth Consulting

Department: ForHealth Consulting - Disability Services - W401800

Job Type: Full-Time

Salary Grade: 15

Union Code: Union Position-W28-SHARE

Num. Openings: 1

POSITION SUMMARY:

Under the general supervision of the Clinical Manager or designee, this position provides direct administrative support and services necessary for the completion of professional medical responsibilities and functions for DES skilled professional medical personnel (SPMP), i.e. DES Physician and Psychologist Advisors, Disability and Appeals Reviewers, Program Managers and the Clinical Manager. The Disability Assistant makes complex decisions regarding protected healthcare information, based on the Federal Health Information Portability and Accountability Act of 1996 (HIPAA). This position is responsible for exercising judgment on all administrative and clerical aspects of the case in conjunction with and at the direction of DES SPMP. The Disability Assistant is a primary customer service interface for DES SPMP with clients and external agencies.

MAJOR RESPONSIBILITIES:

• Initial review of all disability supplements for accuracy, completeness, and alerting SPMP of priority cases and of important clinical information contained in cases.
• Make complex decisions regarding privacy matters associated with the clients case, including determination of who DES may exchange information with regarding the clients case, what information may be mailed, and what is required, by HIPAA, to allow conversations to take place. These decisions are conveyed to SPMP through detailed case notes and inidual consultation.
• Follow HIPAA regulations for protected healthcare information, requests clinical information from all treating sources listed on case initiation documents.
• Determine if requests for information are legally complete, communicate with agencies about cases that do not meet HIPAA requirements for protected healthcare information and consult with SPMP about decisions regarding whether to return to cases to the agencies or clients for further development.
• Telephone contact with clinical treating sources to assure timely receipt of clinical information at the request and direction of SPMP.
• Review information in external databases such as the Massachusetts Medicaid Information System and MassHealth MA21databases in order to identify cases that SPMP could complete quickly.
• Complete initial distribution of new cases to appropriate staff under the direction of and using criteria developed by SPMP.
• Receive and process returned mail, judge its impact on the case, and work closely with SPMP on follow up action.
• Coordinate transportation of clients to consultative examinations and provide feedback to SPMP on unusual circumstances that would impact the review process.
• Provide both incoming and outgoing telephonic customer service and support functions.
• Make decisions for rescheduling of clients clinical evaluations, based upon agency guidelines and provides input and feedback to SPMP.
• Perform other duties as required.

REQUIRED QUALIFICATIONS:

• Associates degree in business or a related field, or equivalent
• 3-5 years of office experience, preferably in a medical setting
• Knowledge of HIPAA laws and regulations
• Proficient in Word, Access, Excel and Outlook
• The ability to interpret complex HIPAA regulations for clients, and agencies
• Strong phone customer service and problem solving abilities in order to educate clients and other external customers about the disability review process
• Ability to handle confidential information with discretion.

UMass Chan Medical School welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Title: Coordinator, Order Management

Location: Carmel United States

Job Description:

Description

Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world's most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia.

This work isn't easy-and that is exactly why we do it. Telamon thrives when we're solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us-inside our walls and out.

Learn more at telamon.com

Classification:

Non-exempt/Hourly

Location:

Carmel, IN

Schedule:

Hybrid: Onsite on Monday, Wednesday, and Thursday; Remote from home on Tuesday & Friday

Benefits:

• Health/Life

• medical, dental, vision, FSA, HSA (with company match), life insurance/AD&D, disability, critical illness, accident & hospital indemnity

• Financial

• 401(k) (with company match), annual profit share, referral bonus, company discounts

• Time Off

• salaried/exempt: no set amounts, hourly/non-exempt: starts 2nd month, monthly accruals, increases based on tenure

• floating holidays, paid holidays

• parental & family care leave, bereavement leave

• Education

• Tuition reimbursement

• Scholarship awards for children (elementary-college), educational payments for children under age 3

• Annual professional development awards

• Other

• legal assistance, identity theft protection, pet insurance, EAP, points recognition program, 50% in office/50% remote (if role supports & working in close proximity to one of our offices)

Note: benefits eligibility may be based on employment status, tenure, location, or other factors

Job Summary:

The Order Management Coordinator works on activities associated with coordinating multiple projects/product lines, order processing activities, and shipment of orders to meet customers' expectations.

Essential Duties and Responsibilities

• Receive customer orders via email or electronically.
• Review and coordinate shipments based on customer provided information and works with customers on discrepancies or changes of orders.
• Interface with external customers to include, but not limited to, providing updates/status, pricing, stock availability/backorders and answering questions. These types of customers include field engineers, PIC's Planners, PM's, contract managers, material managers, etc.
• Process requests for defective replacements and good stock returns.
• Work with designated logistics teams to coordinate shipping/delivery of materials to customer locations.
• Coordinate with multiple internal departments to ensure customers' needs are satisfactorily met including but not limited to checking on inventory, assembly, and shipping scheduling.
• Daily review inventory and create shipments to strive for the best OTD performance.
• Determine root cause for late delivery and lead improvements to resolve/prevent these causes.
• Prepare responses to requests for quotes based on customer's needs.
• Review MRP exceptions escalated by internal teams for assigned suppliers and take appropriate actions and correct the discrepancies between Supply and Demand.
• Collaborate with IT to establish and maintain IT goals and objectives for business projects
• Provide backup support for other programs.
• Manage Accounts Receivable responsibilities by troubleshooting and resolving aging customer invoice issues.
• Occasionally engage in conference calls with all departments including customers
• Prepare various sales reports and recaps of shipments, bookings, backlogs and related sales activities.

Managerial Responsibility

• No direct reports.

Travel/Shift Requirements

• Minimal Travel Required

Physical Demands

• Sitting: Frequently (up to 6-8 hours per day) - most work is done at a computer or desk.
• Standing/Walking: Occasionally - may need to move between departments or attend in-person meetings.
• Lifting: Occasionally lifts office materials or small packages (generally less than 20 pounds).
• Reaching/Handling: Frequently - using hands and arms to work on a computer, phone, and paperwork.
• Talking/Hearing: Frequently - required for phone calls, video meetings, and team/customer interactions.
• Vision: Constant - required to read emails, review orders, input data, and prepare reports (use of computer screen for extended periods).
• Typing/Keyboarding: Constant - data entry and email communication.

Skills and Abilities Required

• Ability to effectively meet customer's needs, build productive internal and external stakeholder relationships and take responsibility for customer satisfaction and loyalty
• Ability to communicate effectively and professionally with internal resources and customers
• Ability to escalate appropriately when needed
• High degree of accuracy and attention to detail
• Proficiency with MS Office
• Ability to navigate within ERP accounting system is preferred, but not mandatory

Education and Experience Required

• High school diploma required; associate or bachelor's degree preferred.
• Minimum 3 years of customer service experience
• Telecom industry experience preferred
• Oracle Order Management experience preferred.

Telamon Corporation is an Equal Opportunity Employer and is committed to providing equal opportunities to all employees and applicants for employment. Telamon does not and will not discriminate against any applicant because of race, color, religion, age, national origin, disability, sex (including sexual orientation and gender identity), marital status, veteran or military status, or any other characteristic protected by law. Telamon Corporation makes all employment decisions in a non-discriminatory manner.

Title: Manager, Technical Support

Location: Salt Lake City United States

Job Description:

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

As a Manager, Technical Support, you will be at the forefront of the Gong leadership experience, enabling your team to create #ravingfans by providing an exceptional and consultative support experience for our customers. You will empower your Technical Support Associates to be proactive, innovative, and strategic problem-solvers. This role is about more than just managing queues; it's about building a scalable function that delights customers long-term while achieving operational excellence.

RESPONSIBILITIES

• Own Team Culture: Cultivate a high-energy, positive, and accountable team environment that is focused on continuous improvement and delivering exceptional customer results.
• Mentor and Develop a High-Performing Team: Directly manage, coach, and motivate a team of Technical Support Associates, fostering a culture of continuous learning, curiosity, and high accountability.
• Champion Technical Enablement & Training: Play a key, collaborative role in the development and execution of our support enablement program. You will be crucial in ensuring that onboarding, ongoing training, and knowledge resources are successful, effective, and rapidly build deep product and technical expertise.
• Recruitment and Onboarding: Actively participate in the recruiting, interviewing, and hiring of new Technical Support Associates to quickly scale the team while maintaining a high talent bar.
• Performance Management: Set clear performance expectations and provide regular feedback through 1:1s, performance reviews, and calibration sessions.
• Foster Collaboration: Encourage and facilitate a culture of knowledge sharing and collaboration within the team and with cross-functional partners, ensuring complex technical issues are resolved efficiently.
• Manage to World-Class SLAs and KPIs: Develop, track, and manage key performance indicators (KPIs) and service level agreements (SLAs), consistently driving the team to achieve high standards for efficiency, quality, and time-to-resolution.
• Process Optimization: Champion process improvements, tools, and best practices to increase team productivity and enhance the overall customer support experience. We encourage thinking big and questioning the status quo.
• Escalation Management: Handle high-priority customer escalations with tact, urgency, and clear communication, ensuring a swift and satisfactory resolution.

QUALIFICATIONS

• 3+ years of experience managing a Technical Support, Customer Success, or similar customer-facing team, preferably within a B2B SaaS environment.
• Demonstrated success managing operational performance using SLAs (e.g., FTR, TTR) and key KPIs (e.g., CSAT, quality scores).
• Proven ability to manage and motivate a team in a fast-paced, high-volume, and high-growth organizational setting.
• Exceptional written and verbal communication skills, with the ability to articulate technical concepts and provide candid, constructive feedback.
• Proven ability to drive the successful adoption and effectiveness of enablement programs, particularly for entry-level technical staff, ensuring training translates directly into high-quality customer support outcomes.
• Proficiency with modern support platforms (e.g., Salesforce Service Cloud, Zendesk, etc.).
• Data-Driven Decision Making: Proficiency in analyzing support metrics (SLAs, KPIs, CSAT, trend analysis) to diagnose operational weaknesses and drive strategic improvements.

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $106,350 - $133,500 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are hiring a couple of amazing people to join the team at Cliniko to help with supporting our customers during Australian business hours. Most of our customers are healthcare business owners and we love helping them get the most out of Cliniko. We don't care too much about your experience or credentials; we’re far more interested in your personality, passion, and work ethic. A sense of humour helps a lot too! 

What is Cliniko?

Cliniko is practice management software that makes life easy for allied health professionals by handling appointment scheduling, storing treatment notes, running video consultations, and much more. The software is used globally by more than 100,000 people every day.

Our team

Behind Cliniko is a team of 60 people, spread around the world. We work completely remotely, although our base is in Melbourne, Australia. We care more about finding the best person for the job than looking for someone that lives nearby.

We don't have managers, we almost never have meetings, and there are no time sheets to complete. We're responsible, autonomous, creative, and proactive in doing our best for our customers. We're focused on making great software and we take pride in doing good work. It’s also important to us that we have a positive impact on the world.

If you want to know more about how we work, our founder, Joel, gave a talk about it (9 years ago, but we still work this way!).

What you'll work on

You’ll spend your time supporting Cliniko customers. This includes:

• Responding to chat/email messages from existing customers.
• Helping people decide if Cliniko would suit their business.
• Communicating with people via social media.
• Working with our developers to resolve issues.
• Working with third party integrators to solve customer problems.

Our goal is to do right by our customers in every single interaction, so you'll be empowered (and expected) to provide amazing support.

Requirements

We are looking for someone to help with coverage during NZ and Australian business hours (Mon-Fri, within 5am-7pm AEDT). There is also the option to work some hours over the weekend instead of during the week. 

We won't consider applications from anyone intending to work outside of these hours, and your work day must entirely fall within 6am to 7pm in your local time zone. We understand that some people consider themselves "night owls”, but this won't be a reason to consider you for this role if you are in a conflicting time zone. Instead, please keep an eye out for when we’re hiring in a more suitable time for you. We care greatly about the health of our team and their ability to work with us long term. We want to make sure the job is a positive in their lives, and we believe working during daylight hours is important for that.

About you

You want to work in a place where you can do your best work and have fun too. You want to constantly improve. You have empathy and can place yourself in the shoes of the people using Cliniko. 

You have superb English skills (both verbal and written). You are able to communicate your thoughts in a friendly, accurate, and jargon-free way. You appreciate a good Oxford comma.

No matter what your background is, or how you identify, if you feel you would be a great fit here, we encourage you to apply. We are committed to the continual ersification of the team and working to constantly improve our inclusivity, which is crucial to how we work.

How we work

Here are some things that we do a little differently to enable people to do their best work and live a happy life:

• 30-hour work week, full-time pay.
• Flexible hours.
• Work from anywhere.
• Unlimited annual leave (minimum 4 weeks per year).
• Supplied computer equipment.
• Ergonomic furniture.
• Fresh organic fruit delivered weekly to your home.
• Overseas trips for team meet-ups.
• No managers.
• No scheduled meetings.

The salary for this position will be $90,000 AUD, or equivalent in your local currency.

The pay is based on the work you'll do with us and the value you'll add to our team. Don't be discouraged if this is above your previous earnings. Your income history is not part of our decision making.

In summary

We're looking for someone special. We don't hire often and when we do, we usually get thousands of applicants. We will do our best to offer you a job you can love, and one that lets you achieve your best, but we also expect you to do your part.

You should be absolutely passionate about providing amazing support. You should take pride in your work and be excited to do it.

How to apply

After hitting the red "Apply now" button, you'll be taken to an application page with a few question on it. The “short friendly summary” field needs to give us enough information to be interested in taking you to the next stage. We typically get a lot of applications, so please put some effort into this section. Notably, there's no resume or cover letter submission, so this is your spot to give us some insight into who you are. Be yourself, there’s no need for formality! 

There will also be a few other short questions that require some searching on our website. It's important to answer all of them correctly, as we won’t consider any applications that get any of these wrong.

We recommend not using AI to help you with your application. ChatGPT’s personality just isn’t going to make the cut and get past the first round. As well as probably leading to your application being rejected, you will not be able to rely on AI in the support role that you're applying for. Although we continually test AI tools to see if they can be useful in our workflow, our support team currently doesn't use them because we have found they can lower the quality of our work.

Note: While the form does allow you to upload a resume, it’s only to pre-fill the contact fields for you. We won’t actually see the resume.

Applications are open until the 7th of November at 11:59 PM AEDT. 

What you can expect after applying

Once you’ve applied, sit back and relax while we get to work on our side! We’ll be reviewing all the applications as they come in and we’ll get back to you within 2 weeks after applications close. Everyone will hear back from us, successful or not.

If we select you, the next stage will be a short 5 minute chat with our founder, Joel. Following the chat, if you’re still a contender, there will be a support task to complete. These tasks are paid.

Lastly, you’ll meet with some people from our team and then we’ll make the final decision on who we hire. This is the exciting part for us and hopefully also for you. This will happen fast, and the start date will be chosen by the applicant.

We know it’s quite a process to go through, so we want to make sure you know what you’re in for up front. We’ll be transparent with everyone along the way.

One final note, unfortunately due to the quantity of applications we receive, we are not able to provide feedback for those not successful in the first round. In the later stages, we’ll do our best to provide what we can, if requested.

Good luck!

As a Onepilot agent, you’re a freelance in charge of helping our clients’ consumers with their requests.

After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them. The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients’ user requests coming in via email, chat, or call.

You work from home, and will be paid for each ticket solved. The price of each ticket depends on the ticket’s complexity, handling time, and your location. It varies between 0,40€ and 2€. On average our agents earn 15€ an hour.

What you will do:

Support customers via email, chat or phone

Use tools and resources to deliver quick and accurate support

Ensure satisfied customers with clear and friendly communication

✅ What we are looking for:

Fluency with digital tools and platforms

Strong problem-solving skills and excellent written and verbal communication

Available at least 20 hours a week

Based within the US

What we offer:

Payment per ticket solved (performance-based)

Flexible home working - you set your own schedule

On average, you will earn €15 per hour

Training and ongoing support to help you succeed

Ready to get started?

Our quick application takes just 15 minutes.

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Join Us as a Technical Support Advisor!

Location: Remote Call Center

Join Us as a Technical Support Advisor!

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!

What You'll Be Doing:

Customer Service Excellence:

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.

• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

Technical Support & Troubleshooting:

• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.

• Use multiple systems to research and deliver efficient, real-time solutions.

Adaptability in Communication:

• Connect with a erse range of customers by adjusting your communication style to meet their needs.

• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

Team Collaboration:

• Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.

What We're Looking For:

Customer Service Focus:

• Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).

Technical Enthusiasm:

• A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.

Resilience Under Pressure:

• Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.

Learning & Growth Mindset:

• Open to feedback and coaching, with a drive to continuously improve and excel.

What You Bring:

• Proven experience in customer support or technical assistance , ideally in a call center setting.

• Strong verbal and written communication skills.

• Problem-solving abilities with a flexible, adaptable approach to challenges.

• Confidence in navigating multiple software tools and systems to resolve issues.

• A self-motivated attitude with effective time management skills.

What You'll Get:

Competitive Pay:

• $17.31 per hour, with opportunities for performance-based incentives.

Comprehensive Benefits:

• Full health insurance package, including medical, dental, and vision coverage.

Cell Phone Perks:

• $25/month per line for unlimited phone, text, and data (restrictions may apply).

Training and Growth:

• Paid training to set you up for success.

• Career advancement opportunities with a globally renowned leader in technology innovation.

Referral Bonuses:

• Earn ongoing bonuses for referring new employees through our Referral for Life Program.

Supportive, Inclusive Environment:

• Thrive in a dynamic virtual work environment with a team that's dedicated to your success.

• Enjoy a culture that values ersity-we are an Equal Opportunity Employer, welcoming iniduals with disabilities and veterans.

Remote Work Requirements

• Private Workspace: A quiet, dedicated workspace with no distractions.

• Ergonomics: A comfortable desk setup with all necessary equipment.

• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.

• Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.

Why You'll Love Working Here:

At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you're driven by curiosity, passion, or technical expertise , you'll find the perfect space to grow and succeed with us.

Ready to Take the Next Step?

Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Die hey contact heroes stehen für echte Innovationen im Kundenservice! Wir haben uns auf die Bereitstellung erstklassiger Kundenservice-Lösungen spezialisiert hat. Mit über 500 Agent/innen sind wir in mittlerweiel 17 Ländern rund um die Uhr und rund um den Globus im Einsatz.

Wir sind stolz darauf, eine Plattform zu schaffen, das von Teamarbeit, Kreativität und kontinuierlicher Weiterentwicklung geprägt ist. Werde Teil unserer Community und helfen Sie uns dabei, die Zukunft des Kundenservice zu gestalten!"

Wir sind stets auf der Suche nach talentierten und kreativen Köpfen, die Lust haben, an spannenden Projekten mitzuwirken. Bei uns erwartet dich ein dynamisches Arbeitsumfeld, spannende Projekte, eine Zusammenarbeit auf Augenhöhe und die Möglichkeit, deine Fähigkeiten weiterzuentwickeln.

Und der Erfolg gibt uns recht, wir wachsen weiter und suchen rund 100 weitere EU-Freelancer (m/w/d) für neue Inbound-Projekte unserer Auftraggeber.

Aufgaben

Deine Mission:

• Annahme und möglichst fallabschließende Bearbeitung eingehender Anrufe,
• Professionelle und serviceorientierte Kommunikation mit den Kunden,
• Erfassung und Dokumentation der Kundenanliegen im CRM-System,
• Sicherstellung einer hohen Servicequalität und Kundenzufriedenheit.

Qualifikation

Dein Profil:

• Du erfüllst die Vorraussetzung als Freelancer zu arbeiten,
• Du verfügst über mindestens 6 Monate Erfahrung im Kundenservice,
• Dein Arbeits-/Wohnort liegt im EU-Ausland oder Du wanderst bald aus
• Du hast sehr gute Deutschkenntnisse (C1/C2 nachweisbar),
• Eigenständige Arbeitsweise und hohe Zuverlässigkeit,
• Du hast einen Arbeitsplatz der für Dritte nicht einsehbar ist,
• Du verfügst über einen Schreibtisch, einen Bürostuhl, und die erforderliche Hardware (PC, zwei Monitore, Maus/Tastatur, Webcam, Headset),
• Du hast eine stabile Internetverbindung mit mindestens 50 Mbit/s (per Kabel).

Benefits

Unser Angebot:

• Einen fairen Vertrag und eine angemessene Vergütung deiner Freelancer-Leistung,
• Die Perspektive einer langfristigen Partnerschaft,
• Eine Zusammenarbeit auf (echter) Augenhöhe,
• Eine umfangreiche und persönliche Einarbeitung.

Klingt gut? Dann freuen wir uns auf deine Nachricht!

Title: Customer Success Director, Strategic

Location: California, Colorado, Utah, USA

time type: Full time

job requisition id: JR108810

Job Description:

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement.

The Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision. As a highly consultative position, this role champions and advocates for customers throughout their journey with Genesys, demonstrating thought leadership and orchestrating strategies to drive business outcomes while leveraging deep technical expertise to ensure optimal solution implementation and adoption.

Key Responsibilities

Strategic Customer Partnership

• Manage a portfolio of Strategic customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.

• Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success.

• Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives.

• Understand and align with customers' business value drivers, success criteria, and KPIs.

• Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score)

Business Growth & Retention

• Track and monitor adoption metrics, facilitating successful renewals within assigned accounts.

• Develop and implement strategic plans to prevent downsells and ensure customer retention.

• Proactively identify potential business leads for expansion opportunities.

• Prepare and deliver territory plans to define account strategies and align resources.

• Prescribe appropriate product features, functionality, and services to achieve key customer business outcomes.

Cross-functional Collaboration

Team with and establish shared accountability with adjacent functions including:

• Onboarding Specialists to ensure systematic customer introduction and rapid value realization.

• Professional Services to drive smooth implementation through go live.

• Renewal Managers to maintain strong forecasting and high retention rates.

• Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings.

Required Qualifications

Experience & Education

• 10+ years of experience in technology-related field, including consulting and enterprise account management.

• Bachelor's degree in technology- or business-related field

• Successful sales track record within a SaaS organization

• Proven experience presenting to and building relationships with C-level executives.

• Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features

• Genesys platform knowledge is a plus.

Technical Skills

• Proficiency with:

CRM platforms (Salesforce, Gainsight)

• Microsoft Office Suite (PowerPoint, Excel, Word)

• Online communities and social media platforms

• Strong data analysis and executive presentation capabilities

Professional Competencies

Strategic Leadership

• Demonstrates thought leadership in CX domain.

• Unifies, influences, and inspires cross-functional teams.

• Builds and maintains C-level relationships effectively.

• Projects confidence and credibility in executive settings.

Customer Focus

• Extremely strong customer-facing skills

• Proactive mindset with strong follow-through

• Ability to translate complex technical concepts into business value.

• Experience driving customer advocacy and satisfaction.

Business Execution

• Strong multi-tasking abilities across customer portfolio

• Excellent project and stakeholder management

• Proven track record of driving business outcomes

• Ability to manage complex enterprise relationships.

Additional Requirements

• Travel: Less than 30%

Our Commitment to Inclusion

Genesys is an equal opportunity employer committed to fostering a erse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses.

Accommodations

We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$120,400.00 - $223,600.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. 

Reasonable Accommodations:

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Title: Project Manager

Locations: Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS

Job Description:

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us!

How you'll make an Impact

As the Project Manager with a primary focus on supporting the Paradigm Dental Team, you will lead the management of infrastructure projects for existing and new client deployments, implementations, changes, onboardings and upgrades.

Location and Work Expectations

• This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS).

What you will be doing

• Provides excellent customer service to clients with excellent communication and clear expectation management
• Maintain minimum billable utilization of 80%
• Develop and understand project plans, schedules, deliverables, and constraints and be able to communicate them effectively
• Ensures projects follow the defined plan and communicate and adjust as modifications are required.
• Facilitate both internal and external project related meetings and communications to initiate, plan, execute, monitor, control, and close projects.
• Work and communicate with all Professional Services, Sales and Support teams to drive the delivery of projects on-time and within identified budgets.
• Handle internal and external project escalations, bringing in management as needed.
• Ensures engineers are documenting time and changes and work with management in case of exceptions
• Schedules engineers and admins for project tasks and confirms they are completed.
• Manage change order processes for when modifications to the scopes of projects are required.
• Work with vendors/3rd parties for scheduling as needed.
• Work outside regular business hours on occasion

You'll be successful in this role if you have experience in/with

• 2-4 years in Project Management services experience
• ConnectWise Manage, Automate, and/or other professional service automation software
• Strong skills with MS Office (Excel mainly), MS Project and Smartsheet
• Project Management process groups
• Strong interpersonal skills to effectively communicate with clients during project deployments are required
• Dental Service Organization Experience (DSO)

Required language skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Bonus points for

• Background in IT managed services
• CAPM or PMP certifications

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent

The base pay range for this position is expected to be between $60,000.00 and $100,000.00 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

FLSA Status: Salaried, Exempt

Work Authorization Criteria

We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.

Workspace Requirements and Remote Work Policy

Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce

At Ntiva, we are committed to creating and maintaining a erse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a erse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a erse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Title: Transition Consultant (Remote) | Transitions Management

Location: United States

Job Description:

Job Description Summary

25% Travel Expectation: On average about 12-14 weeks per year throughout the United States (including Alaska, Hawaii, Guam, and Puerto Rico).

The Transition Consultant plays a critical role in supporting financial advisors as they transition into the firm. Acting as a primary point of contact, the consultant ensures a seamless onboarding experience by coordinating all aspects of the transition process. This role requires strong project management skills, a deep understanding of financial services operations, and a client-focused mindset to deliver a smooth and efficient transition that minimizes disruption and accelerates productivity for new advisors.

Job Description

Responsibilities:

• Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.

• Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

• Advise others on how to design new processes and systems that meet professional standards.

• Work on complex administrative processes and databases to develop and test administrative procedures to ensure they are fully in line with organizational needs.

• Edit document in line with organizational style guidelines and prepare information for publication.

• Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.

• Act as first-line supervisor of a team providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.

• Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

• Roles at this level are typically junior managers or professionals who are concerned with delivering results within established overall frameworks.

Skills:

• Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.

• Independently supports business processes with comprehensive understanding and effective use of standard office equipment and standard software packages, while also providing guidance and training to others.

• Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.

• Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.

• Works without supervision and provides technical guidance when required to orient the seller's organization around delivering to the key needs of their customers.

• Uses a comprehensive understanding of numerical concepts to perform mathematical operations such as report analysis independently while providing guidance and training to others.

• Works with full competence to analyze potential solutions and create recommendations based on the expected benefits, costs, and overall value of the solution for key stakeholders. Typically works without supervision and may provide technical guidance.

• Works with full competence to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business. Typically works without supervision and may provide technical guidance.

• Works without supervision and provides technical guidance when required on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations.

• Works with full competence to interpret, contribute to, or lead business case creation with client departments to quantify current costs, justify project investment, and identify the return on investment. Typically works without supervision and may provide technical guidance.

• Works with full competence to envision and document the future state of processes and products by identifying the solution scope, potential value of the future state, and the changes to the process, products, organization infrastructure, capabilities, and technology necessary to achieve the desired future state. Typically works without supervision and may provide technical guidance.

• Works without supervision and provides technical guidance when required to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.

• Works without supervision and provides technical guidance when required on selecting, deploying and getting the best results from the most appropriate office system.

• Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy. Typically works without supervision and may provide technical guidance.

• Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.

• Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.

• Communicates with other people without requiring supervision and provides technical guidance when required on speaking in a clear, concise and compelling manner.

• Works without supervision and provides technical guidance when required to uncover clients' explicit needs and/or unforeseen opportunities and challenges.

Licenses/Certifications:

• SIE required (prior to start) provided that an exemption or grandfathering cannot be applied.

• Series 7 License required, or ability to obtain within 120 days.

• Series 63 (or 66) License required, or ability to obtain within 120 days.

Education

High School (HS) (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

AG - Agent - Financial Industry Regulatory Authority (FINRA), GS - Gen Sec Rep - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Remote

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

#LI-CA1

Title: Transition Consultant (Remote) | Transitions Management

Location: United States

time type

Full time

job requisition id

R-0007473

Job Description:

Job Description Summary

25% Travel Expectation: On average about 12-14 weeks per year throughout the United States (including Alaska, Hawaii, Guam, and Puerto Rico).

The Transition Consultant plays a critical role in supporting financial advisors as they transition into the firm. Acting as a primary point of contact, the consultant ensures a seamless onboarding experience by coordinating all aspects of the transition process. This role requires strong project management skills, a deep understanding of financial services operations, and a client-focused mindset to deliver a smooth and efficient transition that minimizes disruption and accelerates productivity for new advisors.

Job Description

Responsibilities:

• Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.

• Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

• Advise others on how to design new processes and systems that meet professional standards.

• Work on complex administrative processes and databases to develop and test administrative procedures to ensure they are fully in line with organizational needs.

• Edit document in line with organizational style guidelines and prepare information for publication.

• Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.

• Act as first-line supervisor of a team providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.

• Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

• Roles at this level are typically junior managers or professionals who are concerned with delivering results within established overall frameworks.

Skills:

• Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.

• Independently supports business processes with comprehensive understanding and effective use of standard office equipment and standard software packages, while also providing guidance and training to others.

• Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.

• Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.

• Works without supervision and provides technical guidance when required to orient the seller's organization around delivering to the key needs of their customers. 

• Uses a comprehensive understanding of numerical concepts to perform mathematical operations such as report analysis independently while providing guidance and training to others.

• Works with full competence to analyze potential solutions and create recommendations based on the expected benefits, costs, and overall value of the solution for key stakeholders. Typically works without supervision and may provide technical guidance.

• Works with full competence to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business. Typically works without supervision and may provide technical guidance.

• Works without supervision and provides technical guidance when required on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations.

• Works with full competence to interpret, contribute to, or lead business case creation with client departments to quantify current costs, justify project investment, and identify the return on investment. Typically works without supervision and may provide technical guidance.

• Works with full competence to envision and document the future state of processes and products by identifying the solution scope, potential value of the future state, and the changes to the process, products, organization infrastructure, capabilities, and technology necessary to achieve the desired future state. Typically works without supervision and may provide technical guidance.

• Works without supervision and provides technical guidance when required to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution. 

• Works without supervision and provides technical guidance when required on selecting, deploying and getting the best results from the most appropriate office system.

• Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy. Typically works without supervision and may provide technical guidance.

• Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.

• Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.

• Communicates with other people without requiring supervision and provides technical guidance when required on speaking in a clear, concise and compelling manner.

• Works without supervision and provides technical guidance when required to uncover clients’ explicit needs and/or unforeseen opportunities and challenges.