Title: CRM Specialist

Location: Westwood United States

Job Description:

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Overview

The Specialist, CRM will assist with strategy and execution of retention channels at HEYDUDE. This includes email, SMS and direct mail with an additional focus on bringing GTM campaigns to life. This role will make advancements in segmentation, content, and personalization with the objective of enhancing the customer lifecycle journey and meeting revenue targets. This is a highly collaborative role, partnering with cross-functional teams to meet company goals while maintaining a customer-centric experience and delivering relevant content to the appropriate audience.

What You'll Do

• Collaboratively build the campaign calendar for your communications channels, ensuring it meets commercials needs and supports brand storytelling priorities
• Brief content needs to content creation team, advising on best practices within your channels and meeting regional relevance and nuance
• Manage the campaign ops team by briefing in all campaign elements needed for deployment (targeting, content, landing pages, etc.)
• QA all campaigns prior to deployment, with ultimate accountability for accuracy and quality
• Manage a robust, always-on testing calendar to drive optimizations across CRM channels
• Analyze campaign results, drawing insights that drive performance and incrementally improve CLV
• Partner with internal data teams to continually improve targeting and measurement capabilities
• Own the health and performance of the customer database
• Assist in budget forecasting and reporting

What You'll Bring to the Table

• Bachelor's Degree in Marketing, Communications, Advertising or related field Bachelor's degree
• 2+ years digital marketing experience working in a fast-paced environment
• Knowledge of website analytics tools
• Proven experience in enterprise-level ESPs (SalesForce Marketing Cloud highly preferred) with the ability to make immediate level changes to campaign creative, structure, and scheduling
• Proven campaign management experience defining targeting strategies that drive results
• Team player with demonstrated ability to work effectively with multiple cross-functional groups
• Strong analytical and problem solving skills
• Strong project and time management skills
• Strong communication skills with the ability to gain alignment and problem solve collaboratively
• Takes initiative to generate ideas to drive business and contribute to organizational effectiveness
• Results oriented with a bias for action.

#heydude

The Company is an Equal Opportunity Employer committed to a erse and inclusive work environment. We accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: CRM Specialist

Salary or Pay Range: $69,000 - $79,000

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.

Job Category: Corporate

Title: Member Service Representative - Bilingual Preferred

Location: New York United States

Job Description:

• 120 Broadway, New York, NY, USA
• 25.01-28.14 per hour
• Hourly
• Full Time
• PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts

Member Service Representative

VillageCareMAX

112 Charles Street, New York, NY 10014

Hybrid - Must reside in NY, NJ or CT

VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of communication for assisting members in accessing services, solving problems and communicating with other members of the Interdisciplinary Care Team. Some of your daily activities will include:

• Handling incoming telephone calls and answering questions for members and providers
• Assisting members in accessing all necessary covered and non-covered services in conjunction with plan of care.
• Data entry for authorizations under the direction of the Care Management Supervisor.
• Arrange appointments with physicians and other health care provider services.
• Assist members in selection of participating providers that will help them improve the quality and outcomes of care.

We would like to speak to those who have 3+ years of experience in a related healthcare call center or service environment. High school diploma required - Associates degree strongly preferred. Bilingual preferred.

Must reside in NY, NJ or CT

There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from work leading carries and competitive compensation than we would love to speak with you!

• PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts

VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each inidual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care.

Title: Travel and Expense (T&E) Program Specialist (Alpharetta, GA, US, 30009)

Location: Alpharetta, GA United States

Hybrid

Job Description:

Job ID: 522927

CRH's Americas Materials ision is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.

Job Summary

We are seeking a skilled and experienced AMAT SSC Travel and Expense (T&E) program Specialist to support our Shared services. This role involves Concur expense solution administration and partner with management in ensuring adherence to the Company's Corporate Card Policies and Procedures. The Corporate card analyst manages the configuration of the Concur rules to support operations, resolution of escalated T&E program issues, communications to end users, and active participation in all related strategic projects. As a subject matter expert, the ideal candidate supports new process implementations to completion and improve the customers' experience.

What Procure-to-pay (P2P) does

(P2P) streamlines the process of processing invoices, ensuring suppliers are paid efficiently and managing the Travel and Expense program. By centralizing accounts payable functions, it fosters consistent standards, improved compliance, and enhanced visibility across an organization. P2P empowers the organization to reach a high level of efficiency while minimizing errors and enhance vendors and internal customer experience. Furthermore, the Shared Service P2P department can leverage data analytics for better decision-making, optimizing overall financial and operational performance.

What Shared Services Does

A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency.Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence. SSC's primary functions include:

• O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
• R2R (Record-to-Report): Enables robust financial reporting and accounting.
• P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense Program.
• Center of Excellence: Drives innovation and continuous improvement.
• Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.

Key Responsibilities

• Sustain a culture of continuous improvement to deliver effective and efficient travel and expense administration.
• Use proper analytical tools to monitor, analyze and investigate inefficiencies or process failures to develop and propose improvement implementations.
• Monitor proper T&E controls as well as key operational management controls.
• Propose concrete action plans to Management regarding training needs based on the frequency of problem types, audit findings, and inquiries from cusstomers. Also, deliver feedback on suggested policies and procedures to gain efficiencies and overall compliance with expense management tools and platforms.
• Provide guidance and training to card holders and Concur users as needed. Support them with any expense reporting issues. Questions must be handled with diplomacy, friendliness, accuracy, timeliness, and confidentiality.
• Provide necessary reports and analyses to management, conduct sensitive investigations, and enforce compliance with Travel and Expense company policies.
• Support external audit efforts and maintain familiarity with SAP elements (e.g., chart of accounts, profit center and cost center hierarchies).
• Remain abreast of best practices and trends relevant to corporate card administration, shared services, and related technologies.

Qualifications

• Bachelor's degree in accounting or related field preferred.
• Minimum 2 years of experience with SAP Concur administration.
• Minimum 2 years of experience in working within Corporate Card functions in a Shared Service.
• Proven track record in delivering high levels of customer service.
• Excellent communication and leadership skills.
• Strong problem-solving abilities and strategic mindset.
• Familiarity designing and standardizing processes, preferably transactional activities
• Working knowledge of the building products/construction industry preferred
• Ability to navigate competing priorities from various stakeholders and make decisions while maintaining collaborative culture.
• Solution-oriented consensus builder, and trusted partner across the organization

Work Environment

• Hybrid role with flexible work options, requiring some in-person presence.
• Normal office working conditions with a quiet noise level.
• Able to communicate by telephone and in person.
• Able to use a computer for word processing, email communication, and document preparation.
• May require sitting for extended periods.

Location

• Hybrid - 3 days in office. 100% in office during transition.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, ersified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Title: Senior Director, Customer Success

Location: Aurora United States

Job Description:

Aurora, IL (Hybrid)

The Senior Director, Customer Success will define and lead Sonova's North American customer success strategy while ensuring exceptional execution across Customer Service, Technical Support, Lead Generation, and Software Support teams. This role combines strategic vision with hands-on operational leadership to deliver best-in-class customer experiences, drive operational excellence, and position Sonova as the industry leader in customer satisfaction and service delivery.

Responsibilities:

• Define and execute a multi-year customer success strategy aligned with business priorities, product launches, and evolving customer needs
• Lead and develop a large, multi-channel organization across retail and wholesale customer support functions, fostering a high-performance, customer-centric culture
• Drive operational excellence through workforce planning, capacity modeling, and daily management systems that improve productivity and service levels
• Establish scalable processes and governance to ensure consistency, quality, and efficiency across all customer-facing teams
• Champion resolution of high-impact customer issues, partnering cross-functionally to drive timely, effective solutions
• Integrate systems and processes across Customer Service, Technical Support, and Software Support to enable seamless, end-to-end customer experiences
• Develop and implement KPI frameworks to measure performance, including service levels, response times, resolution rates, and customer satisfaction
• Leverage data and analytics (CRM, telephony, ERP) to identify trends, drive insights, and inform strategic decisions
• Evaluate and implement new technologies, including AI-driven tools, to enhance efficiency, automation, and customer engagement
• Lead change management initiatives, particularly during product launches and organizational transitions, ensuring minimal disruption to customer experience
• Partner closely with Sales, Marketing, and Operations to align on customer needs, drive revenue growth, and improve retention
• Manage departmental budget, ensuring cost optimization while maintaining high service standards

More about you:

• 15+ years of progressive Customer Support, Customer Success, or Customer Service leadership, including experience at the Director / Sr. Director level
• Proven experience leading large, multi-channel teams (100+ employees), including remote or hybrid environments
• Strong track record of driving transformation, operational excellence, and customer-centric strategies
• Experience partnering cross-functionally with Sales, Marketing, and Operations to drive growth and retention
• Deep understanding of customer service technologies (CRM, workforce management, telephony) and data-driven decision making
• Demonstrated ability to balance strategic planning with hands-on execution in a fast-paced environment
• Excellent leadership, communication, and influencing skills with a strong customer-first mindset

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go all in and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources

What we offer:

• Medical, dental and vision coverage*

• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts

• TeleHealth options

• 401k plan with company match*

• Company paid life/ad&d insurance

• Additional supplemental life/ad&d coverage available

• Company paid Short/Long-Term Disability coverage (STD/LTD)

• STD LTD Buy-ups available

• Accident/Hospital Indemnity coverage

• Legal/ID Theft Assistance

• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*

• Paid parental bonding leave

• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)

• Robust Internal Career Growth opportunities

• Tuition reimbursement

• Hearing aid discount for employees and family

• Internal social recognition platform

• Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $154,000 - $220,000. This role is also bonus eligible.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance inidual needs with business goals, offering flexibility and inidualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of erse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Title: Customer Support Specialist

Location: Salem United States

Job Description:

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability-without compromise.

Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain 'all in' on our goal of becoming carbon negative by 2040, without the use of offsets.

Come join Interface and be part of something bigger-help us make an impact not only in the flooring industry, but through our industry-leading sustainability initiatives!

We also offer benefits designed to support your work and life:

• Hybrid work model

• Comprehensive benefits package

• 401(k) with company match

• Generous paid time off

• Weekly catered breakfast

• Mental health and wellness support

Customer Support Specialist

The CSS is responsible for teaming with the Account Executives (AE's) to develop and sustain business. The CSS works to assure quality and timely delivery of services and products.

Essential Skills

To perform this job successfully, the CSS must exercise judgment, discretion and tact in all business matters and business relationships. Strong interpersonal skills and the ability to maintain cooperative working relationships with coworkers are essential. nora promotes collaborative problem solving in both formal and informal work teams. Participation in, and contribution to, teamwork is required.

Responsibilities include, but are not limited to, the following:

• Manage projects of high complexity within our CRM system by overseeing all sales phases from when the project is a new lead, to developing, subsequently to bringing PO's in. The CSS touches every aspect of the project from beginning to end.
• Call on Flooring Contractors, General Contractors, Architects, Designers, and all End Users (hospitals/higher ED, K-12 ext.). Act as an outfacing team, who talks to all customers.
• Research new leads through lead service, setting up saved searches and locating leads based on our market segments.
• Vet all sample orders from website, calling customers to find out more project information before shipping samples and qualifying what could be a new lead.
• Responsible for maintaining all customer accounts and contacts within the CRM system.
• Complete weekly tasks generated through CRM through customer accounts and opportunities.
• Manage nora sales splits through CRM to ensure proper sales commission.
• Responsible for distributing all formal quotes & coordinating the pricing structure with the AE to stay within budget.
• Run reports for sales managers, AE's and market segment managers based on past revenue history and sales number goals.
• Recommend products for various technical spaces within facilities. Sometimes review take-offs and drawings with an understanding of blueprints.
• Manage inventory levels with customers to make sure nora meets their demanding installation schedules.
• Work with customers to change colors when inventory is not available, by checking alternate colors & sending all parties involved new samples to get a new color selected.
• Main point of contact in AE's absences such as medical leave, maternity leave, vacation times and during instances of open territories (no rep). During these absences, the CSS is responsible for both their job responsibilities as well as the AE's.
• Initiate scheduling resources for demanding projects such as technical and maintenance support.
• Work alongside technical team to ensure mock-ups and sales trials are created and shipped out in a timely manner.
• Create weekly agendas highlighting where the team needs to focus. Focusing on opportunities that need more attention to move through the CRM funnel. A recap is sent out after the call.
• Conduct weekly conference calls with the AE in which the 30-60-90 report is reviewed and sales phases are assessed for accuracy. Next action steps or activities are then generated.
• Participate in once a month market segment development call.
• Create return authorization forms, credits, and debits. Working with management for approvals and terms of the return/credit.
• Follow up with awarded contractors to obtain POs in order to meet monthly sales numbers.
• Manage all POs from A to Z from processing, sending backorders to purchasing and then updating the order with the batch allocation.
• Send all order confirmations with correct estimated delivery dates, checking for accuracy before being send.
• Put together freight quote request sheets and work directly with the warehouse to get freight costs for expedited orders and customer carrier choice.
• Responsible for running weekly open order reports to better manage our sales orders. While helping finance and warehouse organize their monthly numbers and inventory.
• Working with purchasing to manage the customs process.

Required Skills:

• Ability to prioritize multiple, simultaneous assignments in a fast paced environment

• Strong interpersonal communication skills

• Strong team mentality

• Technical aptitude and ability to learn and retain product specs, installation processes and uses

• Experience using Microsoft Office Suite

Preferred Skills:

• Understanding of the construction process and timeline

• Understanding of international shipping and customs process

• Experience using an ERP system

• Experience using a CRM system

• Ability to manage work across 3 operating platforms. Salesforce, JD Edwards

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard,

• Specific vision abilities required by this job include close vision requirements due to computer work.

#LI-Hybrid

Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us on Facebook, Instagram, LinkedIn, and Pinterest.

We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of New Hampshire. An Equal Opportunity Employer including Veterans and Disabled.

Title: TAM Claim Specialist 16403

Location: Oriskany United States

Job Description:

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

No

Job ID

16403

Description and Requirements

Role Value Proposition: 

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a erse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide exemplary customer service by managing total absence claims in a timely and accurate fashion.

Key Responsibilities:

·Handle, review, and administer Family & Medical Leave Act / and or Americans with Disabilities Act(ADA) claims and adhere to federal and state regulatory and/or company plan requirements. Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans and make initial claim decisions. 

·Complete eligibility decisions during intake call, gather pertinent data when necessary, from employee or other supporting systems as well as perform leave-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc.

·Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.

Essential Business Experience and Technical Skills:

Required:

·High school diploma

·1+ yrs. related experience and strong customer satisfaction focus and attention to detail

Preferred:

·Bachelor’s degree

•  FMLA/ADA claims knowledge of process and procedures.

The expected salary range for this position is $45,500. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to inidual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

_If you need an accommodation due to a disability, please email us. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace._

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Title: Consumer Information Support Representative

Location: United States Remote

Full time

Job Description:

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you'll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better.

We are seeking a Consumer Information Support Representative for our First Quality Enterprises company working remotely. This position will be responsible for receiving inquiries and concerns from consumers and distributors by phone, electronic mail, letters, or social platforms, then determining the nature of the contact, providing the appropriate response, and entering relevant data into the consumer information data base. Must successfully handle difficult or sensitive issues with consumers while maintaining departmental standards of quality and quality of consumer communications. Has knowledge and familiarity with social media platforms and Analytic platforms and is comfortable in navigating each of them.

Primary responsibilities include:

• Responds accurately, promptly, and effectively to consumer and customer calls, emails, Online reviews, and letters and quickly resolves difficulties with angry and frustrated consumers in a polite manner.

• Makes quick decisions about the legitimacy of concerns and involves CIRG Supervisor or Manager where needed.

• Effectively communicates with consumers by composing accurate, prompt, and effective replies to consumer letters, phone calls, electronic mail, and social media platforms.

• Monitors consumer contacts to ensure action on possible product liability or product tampering incidents, by appraising situations that could result in legal action or media involvement and handles or refers to CIRG Supervisor or Manager on a case-by-case basis.

• Performs data input in a highly accurate and timely fashion on all consumer contacts according to the customer information database system parameters.

• Participates with Quality Action Team by analyzing consumer trends and concerns for a particular product line and disseminating this information to Marketing, QA, Manufacturing and Product Development personnel through reports and presentations monthly.

• Creates and disseminates reports to Manufacturing, Marketing, QA, and Product Development personnel, tracking consumer concerns by date of manufacturer or as per departmental request using Excel.

• Responsible for daily tasks of mailing consumer letters, replying to account concerns, processing and tracking samples, and any other duties assigned by Supervisor or Manager.

• Participates in various functions to improve performance, enhance skills, and help build departmental expertise.

• Additional duties as assigned.

The ideal candidate should possess the following:

• Associate degree preferred with course work in data processing / analysis and / or 2 or more years of related work experience.

• Experience in dealing with the general public through 800-line, retail, or any other customer/social service venue.

• Must possess demonstrated effective and diplomatic oral and written communication skills; possess strong interpersonal, analytical, and organizational skills.

• Ability to speak with consumers about the usage of all First Quality Products.

• Have a comfort level of working in an 800 line/computer/data entry (keyboarding) environment.

• Must be able to type at least 40 WPM.

• Must be able to handle delicate and/or potentially explosive conversations with consumers regarding product failure or medical emergencies.

• Must be able to read, write and speak the English language.

• Able to maintain multiple projects at one time.

• Fluent with Microsoft Office Programs

What We Offer You

We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:

• Competitive base salary and bonus opportunities

• Paid time off (three-week minimum)

• Medical, dental and vision starting day one

• 401(k) with employer match

• Paid parental leave

• Child and family care assistance (dependent care FSA with employer match up to $2500)

• Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)

• Tuition assistance

• Wellness program with savings of up to $4,000 per year on insurance premiums

• ...and more!

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.

First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

Title: ZRL Customer Service Specialist - Medical and Lab Liaison

Location: Remote United States

Full time

Job Description:

Role Description

Customer Service Specialist - Medical and Lab Liaison

Onsite - Louisville, KY or Mukilteo, WA

U.S. Remote Considered - travel required.

Summary:

The Customer Service Specialist - Medical and Lab Liaison serves as the primary link between Customer Service and Lab Operations, focusing on onsite laboratory support. The Liaison has advanced knowledge of laboratory diagnostics and acts as a key contact for our customers (veterinarians and veterinary staff). The role is responsible for providing comprehensive support for customer inquiries related to lab results, testing process or requirements.

Job Duties:

• Intake and triage of escalated customer inquiries including understanding the issue and determining the best course of action
• Actively work and resolve lab/medical problem samples
• Understand core lab activities to provide immediate responses to customers and colleagues
• Offer in-depth knowledge, including medical and technical, on services and products to address complex inquiries from Customer Service
• Address and resolve the majority of complex medical customer service inquiries or issues and escalate to the medical team for additional support when appropriate
• Act as a knowledge resource for Customer Service, directly assisting CSRs with questions about core lab activities
• Work with various departments within the organization, such as technical support, Medical, Lab Operations, Customer Master Data, Billing, etc. to resolve customer issues.
• Communicate effectively with customers and colleagues, keeping them informed of the progress and providing updates
• Analyze customer issues to identify the underlying causes and prevent them from recurring including client education
• Identify trends and patterns in customer feedback and provide valuable insights for improvement
• Collaborate with Lab, Medical, and Operations teams to provide feedback and suggestions for process improvements via QIT submissions
• Document all interactions with customers and track the progress of efforts
• Evaluate and improve the interaction between Customer Service and the lab to create a cohesive workflow
• Review MediaLab processes and SOPs from different labs to create Knowledge Articles, enhancing Customer Service's understanding of lab processes
• Complete additional duties as needed

Education/Experience:

• Minimum 3 years experience in veterinary medical setting required (experience in laboratory diagnostics a plus)
• MLT, MT, RVT, LVT, CVT or CLS Preferred
• Broad clinical knowledge and an understanding of medical diagnostic testing experience are required (veterinary diagnostic testing knowledge strongly preferred)

Preferred Qualifications:

• Strong understanding of customer service principles and best practices.
• 2+ years' experience in a customer-facing role
• LIS (LabDAQ) experience a plus
• Salesforce experience a plus

Technical Skills Required:

• Problem Solving: Troubleshooting complex problems and finding solutions
• Stakeholder Collaboration: Ability to work with multiple stakeholders and resources to find the best outcome for the customer
• Excellent written and verbal communication skills. Great on the phone! Clear and concise communicator
• Proficient in computer software, including Microsoft Office Suite, and technology and ability to resolve complex software issues
• Flexible and Adaptable: Comfort with unanticipated changes of direction or approach
• Excellent organizational and time management skills
• Ability to balance multiple priorities
• Organized, timely follow-up on internal and external requests, works well with internal stakeholders to meet commitments
• Acts with a sense of urgency, high energy, and enthusiasm
• Makes thoughtful and timely decisions that keep the organization moving forward

Physical Position Requirements:

• Ability to sit or stand for extended periods of time
• Ability to bend, stoop or crouch
• Ability to lift 30lbs
• Ability to talk on the phone for extended periods of time

Full time

Regular

Title: CS Billing Liaison, Associate

Location:

• Downers Grove, IL

Hybrid

Full time

Job Description:

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.

The anticipated pay range for this position is $20-$22 hourly. The model is hybrid or remote (depending on your location) and the schedule is M-F 8.30-5.00 pm

Summary:

Serves as the subject matter expert and point of contact for customers with billing questions and concerns.

ESSENTIAL TASKS:

• Identify and resolve customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams

• Receive and process customer account payments in addition to placing re-orders

• Maintain excellent customer relationships to ensure customer satisfaction

• Conduct routine tasks as directed; works under clearly defined guidelines

• Contributes to specific objectives and outcomes as directed

QUALIFICATIONS:

• 1-2 years customer service experience

• Must be bilingual English/Spanish

• Prior collections experience with multiple payers a must

• Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office

• Excellent verbal and communication skills

• Experience with high volume in-bound calls

• Must be able to thrive in a fast paced environment handling multiple demands

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage

• Paid time off plan

• 401(k) Plan

• Flexible Spending Accounts

• Basic life insurance

• Short-and long-term disability coverage

• Accident insurance

• Teammate Assistance Program

• Paid parental leave

• Domestic partner benefits

• Mental, physical, and financial well-being programs

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

#AccendraHealth

Activations Sales Agent Remote

Location: Orlando, FL, United States

Remote

Full-time

Job Description:

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

As an Activations Agent, you will be making outbound calls to guests who have purchased a vacation getaway or received two free nights but have not yet booked their location or dates. Your salesmanship and customer service techniques will be put to great use in this role as you will be helping to deliver on arrivals, increase revenue for the department and guarantee tour volume for the resorts.

How You'll Shine

Our ideal candidate will be persuasive and informative with the ability to think quickly and exercise superb communication skills. We are looking for someone who possesses a positive, outgoing, professional demeanor, and someone who is self-motivated, detailed oriented and able to work independently.

Schedules: Training 6 Weeks:

• Orientation Day (Friday) - Arrive at 9am to pick up equipment at our Wyndham Location. Set up at home and be ready for virtual HR Orientation at 1pm.
• Weeks 1 through 3 - Monday through Friday 9am to 5pm
• Weeks 4 through 6 - Monday & Wednesday: 11:00am - 6:30pm, Tuesday Thursday: 12:30pm- 8:00pm, Friday: 10:00am- 5:30pm, Saturday (Two Saturday's a month or base on business needs)

Post Training:

• Monday- Friday 11:30am - 7:00pm with possibility of changing to 1:30pm - 9:00pm (Based on Business needs)
• Saturday: 11:00am - 3:00pm (Two Saturday a month or base on business needs)

(Evening availability required)

Pay:

Your compensation will be an hourly rate of $18.00 for the first 90 days of employment. After the 90 days of employment, the hourly rate will be reduced to $15.00 plus incentives with yearly earning potential up to 100K+!

What You'll Bring

• High School Diploma/GED Equivalent
• Must be able to work flexible shifts to include weekdays, evenings, and weekends to suit business needs.
• Microsoft Office experience is required.
• 12 months minimum sales, customer service, reservations, hospitality, or equivalent experience required.
• Only candidates from Orlando, FL area (within 50 miles) will be considered at this time.

How You'll Be Rewarded:

We offer a erse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

Customer Service Process Senior Specialist

LOCATION: Mahwah, NJ

HYBRID

RECRUITMENT RANGE: $95,000-$119,000

Live the Exceptional With Soul. This is the singular purpose of JLR.

At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to 'Live the Exceptional with Soul' by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators' Code: Customer Love; Unity; Integrity; Growth; Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a erse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Customer Service Process Manager, the Customer Service Process Senior Specialist provides expert, hands-on support to inidual Retailers to address performance gaps identified through Customer Service KPIs. The role executes defined business briefs focused on improving Retailer customer service processes, including customer satisfaction, workshop efficiency, and customer-facing service operations, while enabling new ways of working to support ongoing change.

The Customer Service Process Senior Specialist also collaborates closely with UK colleagues to support the development and delivery of customer service initiatives, contributing both to upstream project development and effective execution across the Retailer network.

The position requires frequent domestic travel (up to 70%) to support Retailers across the network.

What you will be doing:

• Analyze customer service KPIs and other data sources to assess retailer service performance and identify improvement opportunities.
• Conduct on-site retailer visits to validate performance findings and develop, implement, and monitor action plans.
• Establish structured follow-up processes to ensure sustained retailer engagement and execution of agreed improvements.
• Document all retailer visits, findings, and action plans using JLR systems to ensure transparency and alignment.
• Partner with retailer leadership to build a customer-focused culture that increases loyalty, advocacy, and revenue.
• Identify, implement, and support customer experience processes that improve satisfaction and drive business results.
• Lead and support the rollout of key customer service initiatives across assigned retailers.
• Review and manage Mechanical Goodwill requests in collaboration with Retailers and the Customer Relations Center, balancing customer and business interests.
• Drive continuous improvement by coaching retailer managers, sharing best practices, and applying root-cause problem-solving techniques.
• Collaborate with regional field teams and cross-functional partners while acting as a brand ambassador for Jaguar and Land Rover.
• Domestic travel up to 70%

What you will need:

• Bachelor's or AAS Degree in Business or relevant discipline or equivalent working experience
• Minimum of 7 years' experience in customer service and/or sales support role, and ideally 3 years of direct dealer contact.
• Proven track record of successfully implementing customer service processes at Retailer level
• Strong understanding of retail automotive service and parts operations - actual working experience at retail a plus.
• Field experience a plus.
• Working knowledge of Retailer DMS systems a plus
• Retailer Technician background a plus
• Strong working knowledge of Microsoft Office
• Strong communication skills (written and verbal)
• Ability to work in a highly functional established team as well as independently with applied initiative
• Excellent interpersonal and relationship skills including leading and motivating teams, and the ability to coach, guide, and drive change

Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)

Base pay offered may vary depending on multiple inidualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position".

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company
• Global Bonus Program based on company performance
• You are never just a number. We take pride in taking care of our employees, doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy
• We offer a discounted Luxury Vehicle Car Program
• Employees also receive generous health care and retirement plans
• Quarterly Chair Massages
• Maternity/Paternity Leave
• Complimentary lunch
• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Please note that if you elect to apply for a role in another country and are successful you would need to be hired as an external candidate on local terms and conditions rather than transferring on your existing terms.

Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

At JLR we are passionate about our people. They are at the heart of our business. We are committed to fostering a erse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.

Title: Member Experience Representative I

Location:

• Menasha, WI 54952, USA
• Brookfield, WI 53005, USA

Full-time

Hybrid

Job Description:

Network Health's success is deeply rooted in its mission to build healthy and strong Wisconsin communities. This mission shapes every decision we make, including the selection of iniduals who join our growing team.

The Member Experience Representative I will support our various line of business by addressing benefit interpretations, claims, authorizations, and other member inquiries in a collaborative and innovative environment. This role involves assisting members with their healthcare questions through phone calls and emails, as well as supporting providers with inquiries about Network Health plans.

Our Member Experience Representatives embody our commitment to "Service Excellence" by guiding members through their healthcare needs. They help members understand their benefits, resolve claim concerns, locate providers, and serve as a resource for healthcare providers. At Network Health, we strive to deliver a better healthcare experience, ensuring members get the help they need with just one call.

We strive to provide amazing service in plain language that our members will understand. The initial training period is a 6-8 week program with a work schedule of Monday - Friday from 8:00 am - 4:30 pm. After your training, you can select a Monday - Friday work schedule of either 8:00 am to 4:30 pm or 8:30 am to 5:00 pm.

Location: Candidates must reside in the state of Wisconsin for consideration. This position is eligible to work at your home office (reliable internet is required), at our office in Brookfield or Menasha, or a combination of both with our hybrid workplace model.

Brookfield In-Office Support: Employees who are able to work a hybrid schedule in our Brookfield office (16960 W. Greenfield Ave., Suite #5) qualify for an additional $5.00 per hour in recognition of in-office support.

Hours: 1.0 FTE, 40 hours per week, 8am - 5pm Monday through Friday.

Target Start Date: This position has a target start date of May 18, 2026, or June 1, 2026, contingent upon the candidate's availability to begin employment.

Check out our 2025 Community Report to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference. Apply to this position to learn more about our team.

Job Responsibilities

• Demonstrate commitment to and behavior aligned with the philosophy, mission, values, and vision of Network Health.
• Apply organizational, regulatory, and credentialing principles, procedures, requirements, regulations, and policies appropriately.
• Efficiently handle incoming phone calls from members, customers, providers, or brokers regarding inquiries related to coverage, claim status, benefit interpretation, billing, and authorizations. Respond to inquiries within established timeframes to meet department metrics and contractual standards.
• Proactively ask probing questions during calls to clarify caller concerns and ensure first-call resolution.
• Follow up with customers or other departments on outstanding issues to ensure timely resolution. Escalate unresolved issues to the Supervisor or appropriate inidual as needed.
• Perform other duties as assigned.

Job Requirements:

• High school diploma or equivalent
• Strong desire to help others
• Previous experience in the insurance industry is a plus
• Medical terminology background is a plus
• Excellent communication skills including the ability to clearly explain complicated subjects
• Warm and pleasant demeanor over the phone. We want our members to hear your smile!
• The ability to work in several computer systems and multi-screen set-up and know where to find answers

Network Health is an Equal Opportunity Employer

Title: Account Executive - Midmarket VAST

Location:  Denver, CO, USA

Hybrid

Full time

Job Description:

Midmarket VAST Account Executive

What you can expect

Zoom is looking for Midmarket VAST (Value Added Selling Team) Account Executives specializing in selling our Workplace Platform. Our Midmarket VAST team engages with New and Existing customers. Our sales team focuses on working with growing organizations within a defined geographic territory.

About the Team

The Zoom sales team is a dynamic force driving the company's success. The team passionately engages with clients, with a focus on delivering cutting-edge communication solutions for our customers. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

• Engaging with our existing customers to realize the value of their investments

• Prospecting in a high-volume environment

• Following up and closing on various sources of inbound leads to upsell and leverage business from established customer relationships

• Sourcing, upselling and leveraging business from various leads

• Creating, delivering, and managing client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)

• Engaging with C-Level and VP-Level Executives

• Qualifying leads and identifying prospect needs, engaging technical resources as required

• Managing quotes and proposals

What we're looking for

• Experience (2+ yrs) of Account Executive experience selling SaaS, UCaaS, and cloud-based solutions

• Experience Utilizing Customer Relationship Management (CRM) tool

Salary Range or On Target Earnings:

Minimum:

$105 800,00

Maximum:

$211 700,00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. 

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Field Application Specialist- Core Lab-Tampa, Florida

Location:

• Jacksonville, Florida, United States of America
• St. Petersburg, Florida, United States of America
• Tampa, Florida, United States of America

This is a remote, field-based position.

Job Description:

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

As a Field Applications Specialist, you will be a key member of our Customer Support team as the primary scientific and technical representative in the Tampa, Florida area for Roche systems in customer laboratories within the Core Lab space. You will be responsible for providing best-in-class on-site customer support, including activities such as, application implementation, operator training, and troubleshooting for diagnostic instrumentation and assays throughout the entire product life cycle.

The Opportunity:

• Build and maintain strong, collaborative relationships with customer stakeholders, ensuring a high level of customer satisfaction and creating value within the customer's lab operations. Consult with customers on lab needs and act as a partner by supporting the customer throughout the product lifecycle which could include supporting product upgrades and other changes.

• Perform and/or assist with the installation of complex diagnostic instruments, software, and reagent applications in customer laboratories. Validate system performance to ensure it meets manufacturer specifications. Ensure effective and cohesive application of the newly installed solutions.

• Deliver and, in some cases develop, comprehensive on-site training to laboratory personnel on the proper use and maintenance of Roche systems, including theory of operation, workflow, quality control, and data interpretation.

• Act as the primary on-site resource for resolving complex technical issues related to instrumentation, software, and assay performance. Perform root cause analysis and implement corrective actions to minimize instrument downtime. Partner with other Roche team members to implement and support total solutions, such as automation, digital tools, etc.

• Provide scientific and applications expertise to laboratory stakeholders (this could include supervisors, managers, directors, technologists) and medical professionals (this could include pathologists, doctors), helping them ensure cohesive lab operations by optimizing workflows, implementing new assays, and interpreting results for Roche's portfolio.

• Serve as the customer liaison and collect feedback from customers on product performance, features, and usability, and then relay this information back to support and commercial teams, maintaining a competitive advantage.

• Partner with the sales team and leverage in-depth technical knowledge during pre-sales activities, including product demonstrations, technical consultations, menu optimization, and other post-sales, revenue-generating opportunities.

• Ensure consistent customer experiences by following Roche protocols and procedures. Maintain accurate and timely records of all service activities, customer interactions, and technical issues using Roche's CRM system. Complete all administrative duties, such as travel and expense reporting, as required.

• Overnight travel within a designated territory, which can range from a specific state to a larger region.

• This is a field-based role - the territory will cover Florida. 50% travel is expected for this position. The ideal candidate for this role will reside in the Tampa Florida area.

Who you are:

• Bachelor's degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, and/or relevant experience.

• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment (including internships, college, certification time, etc.)

Preferred Qualifications:

• Medical Laboratory Technologist/Scientist (ASCP/AMT) or equivalent clinical laboratory experience in a clinical environment.

• Experience working in a clinical environment with a demonstrated knowledge of clinical chemistry and immunoassay.

• Ability to learn Roche solutions for applicable franchises (i.e. chemistry, immunology, life sciences, IT solutions), and stay current with industry trends.

• Diagnose and solve technical problems efficiently and effectively.

• Experience implementing new instrumentation or methodologies in a clinical or research laboratory environment

• Effective written/verbal communication skills as well as project and stakeholder management experience.

• Effective customer consultative skills which includes advanced scientific knowledge and analysis, training, exceptional customer engagement, and fostering of strong customer relationships.

• Demonstrated ability to coach and mentor junior staff and lead by example.

• Ability to work as a field based inidual contributor with independence and autonomy.

Additional Information:

• This is a remote, field-based position. Overnight travel is expected > 50% of the time, with variations based on business and customer support requirements.

• A company car is provided with this position.

• No relocation benefits available for this job posting

The expected salary range for this position based on the primary location of Florida is 63,800.00 - 118,400.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on inidual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, iniduals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

End User Services Support Engineer

Location: Elk Grove Village, IL, USA

Hybrid

Job Description:

Job Title: End User Service Support Engineer

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

We are seeking an experienced and customer-focused End User Services Support Engineer to provide reliable, high-quality IT support to employees in a large enterprise environment. The ideal candidate will have strong hands-on troubleshooting expertise across desktops, operating systems, networks, and end-user technologies, along with a solid understanding of IT Service Management (ITSM) processes. This role requires excellent communication and interpersonal skills to effectively support users and collaborate with cross-functional IT teams.

Salary and Other Compensation:

The annual salary for this position is between $63,000 to $70,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

In this role, you will

• Provide end-to-end technical support for desktop and end-user computing issues in a large enterprise environment.
• Support day-to-day IT operations, including system maintenance, user setup assistance, and routine support activities.
• Troubleshoot and resolve issues related to Windows operating systems, desktop/laptop hardware, peripherals, and applications.
• Diagnose and fix network connectivity issues, including LAN/Wi-Fi, basic DNS/DHCP, and VPN-related problems.
• Support mobile devices (iOS/Android), including device configuration, email setup, application access, and basic MDM-related issues.
• Provide troubleshooting and support for Microsoft Office 365 applications such as Outlook, Teams, OneDrive, and SharePoint.
• Install, configure, and maintain printers and scanners, resolving hardware driver, connectivity, and print queue issues.
• Support and maintain end‑user computing services to ensure minimal business disruption.
• Follow IT Service Management (ITSM) processes for incident, request, and change handling.
• Collaborate effectively with cross‑functional IT teams to resolve complex issues.
• Communicate clearly with end users, demonstrating strong interpersonal and customer‑service skills.

What you'll need to succeed (required skills)

• 4+ years of experience supporting end-user services in a large enterprise environment.
• Strong hands-on troubleshooting experience with:

o Desktop and laptop hardware

o Windows operating systems

o Basic networking and connectivity issues

o Mobile devices (smartphones and tablets)

o Microsoft Office 365

o Printers and peripheral devices

• Good working knowledge of ITSM processes, specifically Incident Management and Change Management.
• Excellent verbal and written communication skills, with strong interpersonal abilities.
• Proven ability to work independently while managing multiple tasks in a fast-paced support environment.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is a hybrid position requiring 3 days a week from client location in Elk Grove Village-IL USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

"Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."

Client Account Manager

Location: Saint Louis United States

Job Description:

DESCRIPTION

The Client Account Manager in a 3PL Retail Merchandising and Retail Marketing Execution company is accountable for all aspects of assigned client(s) support including but not limited to ensuring the client's needs are well prepared for and being met. The Client Account Manager servse as the direct contact to assigned client(s) and is responsible for communicating directions to field management, client support teams, retail, and reporting teams on a day-to-day basis.

RESPONSIBILITIES

• Communicate as the key contact with client and internal teams to identify best practices, creative support ideas, reporting needs, etc.

• Meet weekly with clients to review program priorities and execution performance.

• Partner with cross-functional team members (Senior Management, Field Operations, and Customer Service) to meet all account needs and to manage the project process from beginning to end.

• Create instructions, reports, and analysis of data gathered to ensure all aspects of client needs are met through in-store execution and reporting avenues.

• Partner with the sales team to identify client growth opportunities.

• Coordinate with the operations team to review execution and address opportunities.

• Track execution compliance and retail trends, run weekly reports and provide professional reports internally and to the customer.

• Partner with Regional Managers to ensure that all representatives are fully trained at all times.

• Manage frequency plans and budgets throughout the month.

• Visit stores with and without clients as needed to plan for program needs.

• 60/40 split hybrid WFH model with 60% being in office.

QUALIFICATIONS

Minimum Education and Work Experience

• Bachelor's Degree is strongly preferred, High School Diploma required.

• Three years of retail merchandising and/or consumer packaged goods experience.

• Understanding of Consumer Electronic (CE), Big Box, Warehouse, Consumer Packaged Goods (CPG) and other selected retailer requirements.

• Understanding of margins, revenue/cost calculations and impact, etc., is desired. Managerial accounting experience and asset.

• Prior experience working on a similar structured program is preferred.

• Proficiency in using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) as well as PDF programs, and online meeting/communication software (Teams, Zoom, etc)

• Valid driver's license in province of residence and proof of insurance required.

• Ability to travel to client offices, regional offices, corporate and/or vendor offices, training or convention venues, and retail establishments when required.

Knowledge, Skills, and Abilities

• Multitasking in a fast-paced environment.

• Being an independent worker with minimal supervision.

• Being coachable, accountable, and having a growth mindset.

• Demonstrating excellent problem-solving, time management, organizational, and prioritization skills.

• Effectively communicating with clients and other departments by having exceptional verbal and written communication skills.

• Being retail sales savvy and demonstrating through reporting.

• Building a positive partnership with the client, co-workers, and customers.

• Being detail-oriented and able to make choices necessary to complete performance objectives to ensure client satisfaction.

• Multitasking both team and inidual responsibilities.

• Possessing strong understanding of project management processes.

• Analytical skills to assess information with the goal of identifying trends, potential challenges and/or opportunities, etc.

Physical Requirements

• Seeing

• Ability to Travel

• Listening

ABOUT US

Premium Retail Services is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs - that's why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium - whether it's merchandising, sales or brand advocacy, there's a spot for you on our team.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

#DiscoverYourPath

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Sales Support

Business Unit: Sales

Salary Range: $57,000.00 - $60,000.00

Company: Premium Retail Services, LLC

Req ID: 25922

Employer Description: PREM_RTL_SERV_EMP_DESC

Title: Manager, Personalized Support

Location: Remote - Colombia

Category: Customer Support

Job Description:

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with erse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Manager, Personalized Support

About the job

The Personalized Support Manager, is responsible for the performance of Twilio’s products and will manage a team of global Technical Account Managers while working in United States Eastern and Central Time-Zones. The Manager in this role collaborates with Engineering, Supportability, Product, Readiness and other cross functional teams to enable customers and Technical Account Managers.  

Responsibilities

In this role, you’ll:

• Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for Twilio’s strategic customers. The team’s role is to assist customers in resolving complex technical problems, delivering proactive guidance to provide added value through the use of Twilio technologies and being the champion for the customer within Twilio. 
• As the Personalized Support Manager, you will be the coach and leader for a team of TAMs; bringing out the best in each of your team members with keen interest in their overall well being. 
• You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture. A large part of your role involves understanding customer roadblocks, pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers.  
• You will also be working alongside our Sales teams to manage customer accounts. You will enable and train new employees to supplement existing resources as needed while raising the bar on the standard of support excellence. You will foster a strong culture of collaboration and customer empathy in the team.

Qualifications 

Twilio values erse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 6+ years of experience as part of a support or operations team in a software or SaaS company.
• 4+ years experience leading a technical support team in a software or SaaS company.
• Experience coaching Technical Account Managers in providing best-in-class customized proactive and reactive support to customers. 
• Exceptional emotional intelligence, interpersonal communication and professional writing skills. 
• Demonstrated history of driving complex product issue resolutions including escalation management, internal and external strategy planning through to solution delivery.
• Ability to lead a team while effectively developing and achieving the desired performance outcomes (performance, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training & enablement strategies, etc.)
• Ability to prioritize multiple competing initiatives simultaneously including business as usual tasks, projects, on-call responsibilities and other operational requirements. 
• Diplomacy in uncertain situations with an analytical and process driven solution approach.

Desired:

• Knowledge of networking protocols, standards, troubleshooting and cloud computing. 
• Working knowledge of P/L, expense, cost, resource and risk management in enterprise portfolios. 
• Experience working with Salesforce, JIRA, Confluence, Airtable, Zendesk and other project tools.

Location

This role will be <remote, and based in Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Title: Professional Development Operations Manager

Location: Remote - United States

Full-time

Job Description:

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Job Description:

Join a collaborative team focused on expanding the reach and impact of our Customer Experience. In this role, you will partner with educators and internal teams to support the successful planning and delivery of professional development experiences.

The Professional Development Operations Manager works closely with internal stakeholders and school districts to plan and schedule sessions within requested timelines. This role requires strong prioritization, adaptability, and attention to detail to ensure seamless execution. As a key member of the Professional Development Operations team, this position plays a critical role in supporting both Amplify and the schools we serve.

Essential Responsibilities: 

• Professional Development Coordination & Execution

  • Oversee and coordinate Amplify Professional Development, executing processes that support preparation, scheduling, updates, and delivery

  • Maintain a strong understanding of operational processes to support scheduling and execution

  • Navigate tools and systems efficiently to manage workflows with speed and accuracy

• Customer Engagement & Support

  • Manage a wide range of customer inquiries, including recommending appropriate professional learning services, gathering event logistics, and addressing questions related to purchases

  • Apply a customer-focused approach while balancing business priorities when scheduling sessions

  • Confirm session details with school leaders across various levels

• Systems, Data & Reporting

  • Maintain accurate customer and session data in Salesforce in alignment with established SLAs

  • Use Salesforce and other systems to track and communicate the status of remaining sessions to stakeholders

• Product Knowledge & Alignment

  • Maintain a strong understanding of assigned products and related professional development offerings, aligning customer needs with appropriate solutions in accordance with business policies

• Cross-Functional Collaboration

  • Partner cross-functionally with Sales and internal teams to support professional development initiatives

Minimum Qualifications: 

• Bachelor’s degree or equivalent combination of education and experience

• 2+ years of experience in education or educational publishing/technology

• 1+ year of experience using Salesforce or similar systems to manage data

• Demonstrated ability to analyze and interpret data across multiple systems

• Solid understanding of business processes, financials, and operational workflows

• Proficiency in Google Workspace

• Strong written and verbal communication skills

Preferred Qualifications: 

• Strong collaboration and interpersonal skills

• Ability to thrive in a fast-paced, service-oriented environment

• Experience communicating with customers across various organizational levels

• Ability to quickly learn and navigate internal systems

• Proven ability to identify and implement process improvements that enhance efficiency, productivity, quality, and cost savings

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $70,000 - $85,000. This role is eligible to earn an annual discretionary bonus that rewards inidual and company performance.

Amplify is an Equal Opportunity Employer.  Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified iniduals with disabilities, including disabled veterans.  If you have a disability and need an accommodation in connection with the application or hiring process, please email [email protected].

If you are selected for employment, a background check will be required.  As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.

Title: General Sales Manager

Location:

• Carrollton, Texas, United States of America 
•  Phoenix, Arizona, United States of America

This role is eligible for a hybrid work schedule (three or more days onsite per week) and can be based out of any location in the Southwest Region that has access to a major airport (Texas, Arizona, etc).

Hybrid

Job Description:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Supply Regional General Manager

The Supply Regional General Manager is responsible for leading all aspects of Trane's supply business within a defined region to achieve revenue targets, maximize profitability, grow market share, and ensure exceptional customer loyalty. This role provides strategic leadership, drives operational excellence, and cultivates a high-performing, engaged team culture.

Where is the work:

This role is eligible for a hybrid work schedule (three or more days onsite per week) and can be based out of any location in the Southwest Region that has access to a major airport (Texas, Arizona, etc).

Responsibilities

Strategic Leadership & Business Management

• Set the overall vision, direction, and strategy for the region.

• Align regional plans and execution with organizational goals and strategies.

• Identify market opportunities, emerging risks, and competitive dynamics to inform business decisions.

• Own full P&L responsibility for the region, ensuring achievement of budgeted sales, margins, and profitability targets.

• Lead regional business planning, budgeting, and forecasting processes.

Leadership, Talent Development & Culture

• Develop and lead a erse team of area managers, sales leaders, retail operations leaders, and warehouse leaders.

• Build high-performing teams with clear accountability for executing the regional business plan.

• Cultivate a winning, highly engaged culture that supports associate development and empowerment.

• Drive leadership development through coaching, succession planning, and talent strategy.

• Partner with HR to set goals, manage performance, and support ongoing development.

Customer & Market Engagement

• Strengthen customer relationships at the strategic level.

• Lead efforts to improve customer satisfaction, loyalty, and overall experience.

• Maintain strong market awareness, including competitor activities and industry trends; recommend changes to footprint or strategy when needed.

• Represent Trane in key industry groups, community engagements, and regional events.

Operational Excellence

• Ensure adherence to environmental, health, safety, and quality standards.

• Oversee consistent execution of sales and operational processes across the region.

• Lead operational excellence initiatives across stores and retail operations.

• Conduct region performance reviews using key metrics to drive continuous improvement in technical excellence, consumer relations, and operational outcomes.

Cross-Functional Collaboration

• Coordinate effectively with HR, Finance, Operations, Marketing, Product Management and other business functions.

• Drive consistent execution of enterprise initiatives across the region.

• Ensure compliance with company policies, regulatory requirements, and safety standards.

• Foster strong channel partnerships with independent wholesale distributors, commercial sales offices, and independent distributors.

Team Enablement & Resource Optimization

• Provide the tools, environment, and opportunities associates need to grow and succeed.

• Develop strategies to ensure effective utilization of regional resources.

• Lead communication strategy for the region to ensure clarity, alignment, and shared vision.

Qualifications

• Bachelor's degree from an accredited four-year college or equivalent experience.

• 10+ years of sales and operations management experience.

• Minimum of 5 years of general management experience.

• HVAC sales or related HVAC industry knowledge preferred.

• Proven experience leading teams and building strong customer relationships.

• Strong computer proficiency; experience with Salesforce, Microsoft Word, Excel, and Outlook.

• Knowledge of HVAC distribution, dealer sales, service, installation, and business practices is highly preferred.

• Experience developing and executing distribution and sales programs focused on share gain and margin expansion.

• Valid driver's license with no major or frequent violations.

Annual Base Salary Range or Hourly Base Pay Range:

$274,233.33 - $396,305.00

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Title: Senior Workers' Compensation Claims Adjuster

Location: Atlanta, Georgia, United States

$66,000 - $94,500

Fully Remote Worker

Job Description:

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and iniduals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

• Jurisdictions: AL, GA, NC, SC, TN
• Licenses: AL, GA, NC, or SC
• Location: This role is eligible for fully remote work.

How you'll make an impact

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

Ideal candidates for this position will have:

• Claims Background: A minimum of 3-5 years experience handling lost time/indemnity claims and have extensive experience with litigated files
• Jurisdictional Experience: AL, GA, NC, or SC
• Active Adjusters' licenses: AL, GA, NC, or SC

As a key member of our experienced Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants

Required Qualifications:

• High School Diploma.
• Minimum of 5 years related claims experience.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Desired:

• Bachelor's Degree

#LI-Remote

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and ersity

Inclusion and ersity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' erse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and ersity as a vital strength. By embracing ersity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming iniduals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Senior Recruiter

Location: 

• Austin, Texas
• Dallas, Texas
• Fort Worth, Texas
• Houston, Texas
• San Antonio, Texas
• Tyler, Texas

Hybrid

Job Description

Korn Ferry is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business - synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That's why the world's most forward-thinking companies across every major industry turn to us - for a shared commitment to lasting impact and the bold ambition to Be More Than.

Headquartered in Los Angeles, our over 9,000 colleagues globally serve clients in more than 50 countries. We offer five core capabilities that span the full talent lifecycle:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership Development
• Rewards and Benefits

Job description

Korn Ferry is searching for a Senior Recruiter (Hybrid - ability to commute to Dallas/Fort Worth, TX area).

The Senior Recruiter is responsible for ensuring a strong potential candidate pipeline strategy for all Korn Ferry RPO/Project clients through indirect and direct candidate sourcing, sourcing channel optimization and proactive development of talent pools. To achieve personal targets and contribute to the overall success and positive image of Korn Ferry through candidate and client interaction, demonstrating the highest level of ethical behavior and personal integrity with a positive and pro-active communication style with peers and colleagues building effective relationships within and across the business.

Key Responsibilities:

• Identifies the channels and strategy to source candidates matching client requirements
• Defines, designs and helps implement the sourcing strategy for building talent pools of specific candidate profiles
• Ensures the development and optimization of broad range sourcing channels that will improve the quantity and quality of the client talent pools
• Assists clients to clearly define and develop a compelling employee value proposition and incorporate this into the sourcing strategy framework
• Sources, secures and leverages relevant media and communication channels
• Ensures effective candidate relationship management strategies are developed and utilized by the sourcing team to build strong relationships with the passive candidate community
• Defines and leads the framework for client sourcing strategies: gathering competitive intelligence, developing targeted sourcing environments, conducting research into competing companies and creates talent maps
• Partners with the recruiters and team members to generate ideas and share information to facilitate effective searches
• Provides responsive and proactive customer service via telephone, e-mail,

Required Skills:

• 5+ years of full-cycle recruitment or sourcing
• 5+ years of Applicant Tracking System experience
• 5+ years of client-facing experience interacting with Hiring Managers throughout the recruitment process
• 5+ years of experience conducting competency/behavioral-based interviews

Korn Ferry may use AI as part of its recruitment process, but all hiring decisions are made by humans.

Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to  apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

Korn Ferry is an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.

Background Check Disclaimer

The successful candidate will need to complete background checks as part of our recruitment process, this may include criminal, education credentials, employment history, and other background information relevant to your employment qualifications

Director, Claims

Location: San Francisco, CA

Hybrid

Salary:$150000 - $183000 Per Year

Job Description:

Reporting to the Operations Officer, the Director, Claims, provides strategic management. This involves collaboratively leading the ongoing operations of the Claims Department at SFHP. The Director's responsibilities also include ensuring financial integrity and exemplary service, and achieving established goals and objectives.

You will also maintain internal communications to promote SFHP's mission. They support SFHP's core purpose and work to maintain a team environment. In this environment, staff can be effective, satisfied, and provide quality service to all customers, both internal and external.

Please note that while SFHP supports a hybrid work environment, you are required to be onsite and in-office a minimum of 4 days per month. This is a hybrid position, based in our Downtown San Francisco office.

Salary: $150,000 - $183,000 per year

WHAT YOU WILL DO:

• Plan and manage Claims and Quality Assurance.
• Manage, coach, and inform the department managers and /or supervisors of information and tools needed to be successful.
• Lead the development of achievable, relevant departmental goals, and metrics, and continually motivate staff with them to support high inidual and department performance.
• Ensure internal review and audit by QA of important operational processes in Claims including end to end claims processing.
• Chair monthly QA results review meetings with business stakeholders (Claims Manager or other managers as applicable), capacity planning, recommending, and implementing standards for and making improvements on Claims and QA operations.
• Preserve integrity of audit findings to ensure KPI measures on claims quality are accurate and champion compliance with all SFHP guidelines and regulatory standards.
• Monitor department metrics, trends, and takes action to support goal achievement.
• Provide leadership, facilitate meetings, and partner with stakeholders in the resolution of issues.
• Determine staffing needs, set short-term goals, and resolve staffing issues.
• Direct the improvement of business processes and accuracy of documentation of policies and procedures.
• Drive opportunities for automating functions.
• Champion excellent customer service throughout the organization.
• Improve inter-departmental collaboration, communication, and teamwork.
• Take on escalated issues with delegated groups or providers, and members.
• Oversee Key Performance Indicators (KPIs) for the department and support the team in achieving them.
• Manage resource capacity and team allocation to service requests, projects, organizational work groups, and ad hoc assignments.
• Develop and maintain relationships and effective communication with all levels of staff to facilitate efficient issue identification and resolution.
• Provide leadership and business expertise on assigned projects and processes.
• Ensure the department staff is informed of organization-wide information and decisions.
• Work with direct reports and teams to identify critical issues and trends, make recommendations, and provide information and recommendations to executive management; alert executive management to issues that impact the organization.
• Prepare budget, manage expenses for the Claims Department.
• Partner with Business Solutions and ITS to identify critical issues and trends, make recommendations, and provide information and recommendations to executive management; alert executive management to issues that impact the organization.
• Collaborate with EPMO to ensure that work and projects are completed in a timely, cost-effective manner, and take corrective actions.
• Ensure the appropriate reporting on a monthly, quarterly, and annual basis; assist with company financial planning and budget management functions.
• Represent Claims with internal and external stakeholders.
• Oversee department participation in all regulatory and financial audits, including resolution of audit findings.
• Participate and engage with peers at Local Health Plans of California (LHPC) to promote knowledge sharing and identify opportunities to drive best practices at SFHP.
• Provide updates to leadership and exercise good judgement to determine when escalations are necessary.

WHAT YOU WILL BRING:

• A bachelor's degree in health care administration, business, or a related field or equivalent experience. Master's degree preferred
• Eight to ten years of claims operations experience in a managed care environment, which included some experience with the Medi-Cal Program and six years of management-level experience
• Knowledge of Medicare, Medi-Cal, and managed care regulations
• Experience with healthcare regulatory processes and compliance audits
• Experience managing, coaching and developing staff, promoting teamwork and encouraging innovation
• Process and /or Continuous improvement training
• Certification in coaching and performance management preferred

WHAT WE OFFER:

• Health Benefits

• Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP.

• Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.

• Vision: Employee vision care coverage is available through Vision Service Plan (VSP).

• Retirement Employer-matched CalPERS Pension and 401(a) plans, 457 Plan.

• Time off 23 days of Paid Time Off (PTO) and 13 paid holidays.

• Professional development: Opportunities for tuition reimbursement, professional license/membership.

ABOUT SFHP:

Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services.

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all iniduals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.

Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.

#LI-Hybrid

(Hybrid remote/in-office)

Client Success Executive

Location: North Carolina, United States, Remote 

Full-time

Client Success Executive

Altera Digital Health - TouchWorks

About the Role

We're looking for a Client Success Executive to join our TouchWorks team at Altera Digital Health.

TouchWorks is a leading ambulatory EHR solution, supporting healthcare providers in delivering efficient, high-quality patient care. This role sits at the heart of our client relationships, helping ensure customers are getting maximum value from the platform while supporting long-term satisfaction and retention.

This is a great opportunity for someone early in their career who enjoys working with people, solving problems, and building strong client partnerships within a healthcare technology environment.

What You'll Do Day-to-Day

• Partner closely with Client Delivery and Account teams to support the overall client experience
• Act as a key point of contact for a portfolio of TouchWorks clients
• Build strong, trusted relationships with stakeholders, including clinical and operational leaders
• Proactively engage with clients through regular check-ins to understand their goals, challenges, and feedback
• Support client success initiatives, including adoption, satisfaction, and retention efforts
• Contribute to Net Promoter Score (NPS) and overall client experience goals
• Collaborate with internal teams (product, support, delivery) to resolve issues and improve outcomes
• Balance client interaction with internal coordination and planning

What You'll Bring

We're looking for someone who is proactive, personable, and eager to grow within a client-facing role.

• 0-3 years' experience in a client-facing, customer success, or account support role
• Strong communication and relationship-building skills
• A genuine interest in healthcare technology and improving client outcomes
• Highly organised with the ability to manage multiple priorities
• Positive, proactive attitude with a willingness to learn
• Comfortable engaging with a range of stakeholders

Nice to have:

• Experience in healthcare IT, EHR systems, or digital health
• Exposure to Customer Success, Account Management, or client delivery environments

Why Join Us

• Career Growth: Clear progression opportunities within a growing business unit
• Meaningful Work: Support healthcare providers in delivering better patient care
• Exposure: Work closely with clients and internal teams across the organisation
• Supportive Environment: Hands-on onboarding, mentorship, and ongoing development

Additional Information

• Travel: Up to 25%
• Location: Remote (US-based)
• USD 80-100k

Title: Operations Unit Supervisor/Leader

Location: Tampa United States

Job Description:

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

Are you a dynamic leader with a passion for empowering teams and driving results? GEICO is seeking a forward-thinking and motivated Operations Leader / Supervisor to join our management team. This role offers the opportunity to lead and develop associates in our growing Claims organization. If you have at least two years' supervisory experience managing teams and a commitment to delivering exceptional customer experiences, we want to hear from you!

Success in this role is built on the foundation of GEICO's core leadership behaviors:

• Ownership: You take responsibility for outcomes in all scenarios.
• Adaptability: You navigate dynamic environments with creativity and resilience.
• Leading People: You empower iniduals and teams to achieve their best.
• Collaboration: You build and strengthen partnerships across organizational lines.
• Driving Value: You use data-driven insights to align actions with strategic goals.

What You'll Do:

• Lead, mentor, and inspire a team of associates in a call center environment to deliver exceptional service that delights our customers and builds their trust.
• Leverage your prior leadership expertise to guide team members in resolving complex customer inquiries and claims.
• Personalize your leadership approach to develop team members' skills, fostering their growth and ensuring they consistently exceed customer expectations.
• Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention.
• Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service.
• Address escalated customer concerns with professionalism and empathy, modeling GEICO's dedication to service excellence.
• Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance the customer experience.
• Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge.

What We're Looking For:

• Bachelor's or Associate's degree with 2+ years of supervisory experience or a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required).
• Experience successfully managing teams in insurance, financial services, call center, retail or other industries.
• Ability to obtain and/or maintain an active Property & Casualty Insurance License or Personal Insurance License (required).
• Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.
• Strong results orientation, with a history of meeting or exceeding performance goals.
• Excellent interpersonal and communication skills, with the ability to adapt leadership styles to erse iniduals and situations.
• Ability to analyze data and metrics to inform decision-making and improve customer outcomes.
• Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.

Why Join GEICO?

• Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction.
• Inclusive Culture: Join a company that values ersity, collaboration, and innovation.
• Workplace Flexibility: Benefit from a hybrid work model-80% in-office, 20% remote after training-and enjoy the GEICO Flex Program, allowing for additional flexibility throughout the year.
• Professional Growth: Access GEICO's industry-leading training programs and development opportunities:
• Licensing and continuing education at no cost to you.
• Leadership development programs and hundreds of eLearning courses to enhance your skills.

Additional Perks:

• Health & Wellness: Comprehensive healthcare and well-being support available on Day 1.
• 401(k) Match: From day one, you'll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.

Increased Earnings Potential:

• Pay Transparency: The starting salary for this position is between $60,270 and $115,825 annually
• Incentives and Recognition - Corporate wide bonus programs are in place to reward top performers.

#geico300

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.

We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes iniduals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified iniduals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Title: Services and Customer Success Operations Manager, Enterprise

Location: Calgary United States

Job Description:

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Services and Customer Success Operations Manager to join the Enterprise function in our Revenue Operations Team. This role is available to candidates in our Vancouver, Calgary, or Toronto hub locations, or remotely across Canada (excluding Québec) or the US.

What your team does:

Revenue Operations has one job: to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, Customer Enablement and Customer Support by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.

Who you are:

You will be working on the Customer Success Operations team in the Revenue Operations department. Your team is responsible for designing strategies, programs, and insights that empower the Customer Success organization to do their best work and exceed Net Revenue Retention goals.

In this role, you will be instrumental in building our new Enterprise business unit, with a specific focus on Professional Services and Customer Success operations. Enterprise is a brand new motion for Clio. You aren't tweaking the status quo here; you are building the car while driving it. You will structure the ambiguity of a "0-to-1" segment into concrete workflows. You must be a builder, someone who can create structure out of ambiguity, translate high-level strategy into concrete workflows, and collaborate with Professional Services, Customer Success, and technical teams to make them happen.

You will closely partner with Enterprise Post Sales Leadership, Customer Success Operations, and cross-functional partners in Revenue Operations. You will report directly to the Manager of Customer Success Operations in the interim, and then directly to the Director of Revenue Operations (Enterprise) once hired.

What you'll work on:

• Strategic Partnership: Serving as the primary operations business partner for the Enterprise Professional Services and Customer Success teams. You will translate their annual goals (e.g., "Improve NRR," "Increase Services Revenue") into concrete, executable operational roadmaps.

• Initiative Design & Execution: Executing the planning of and owning specific strategic initiatives, programs, and projects in support of the Enterprise Post Sales teams' annual goals and quarterly OKRs

• Building the Enterprise Motion: Designing and launching operational workflows for our new Enterprise segment, including projects such as defining High-Touch engagement models and automating Executive Business Review (EBR) prep for our Enterprise Customer Success team and helping to implement a new Professional Services Automation (PSA) tool for our Enterprise Professional Services team

• Engineering the CS Tech Stack: Partnering with the GTM Systems team to translate business requirements into technical realities in key tools that the Enterprise Post Sales team uses (ex: Salesforce, ChurnZero, PSA tool). You won't just make recommendations; you will define the logic, test the solution, and drive the rollout.

• Cross-Functional Connection: Leading the "connective tissue" projects that span teams. You will partner with CS Ops, Sales Ops, GTM Systems, Analytics Teams, Product and customer facing teams and BI to fix "leaky buckets" in the customer lifecycle (e.g., improving the Sales-to-Success handoff or standardizing Expansion processes).

• Elevating RevOps Maturity: Contributing to the continuous improvement of the Revenue Operations team itself. You will champion better ways of working, from refining project intake to standardizing documentation ensuring we build scalable, low-debt solutions.

What you bring:

• Relevant Experience: 8+ years experience in Customer Success Operations, Professional Services Operations, Revenue Operations, and/or Customer Success Leadership at software companies, with specific experience supporting high-touch Enterprise Post Sales organizations

• Enterprise Post Sales Context: Strong business acumen and understanding of key metrics for Enterprise Post Sales organizations, specifically Onboarding/Professional Services and Customer Success teams

• Scale first mindset: You are process-curious and efficiency-obsessed. You have experience redesigning processes and leveraging AI tools (LLMs, sentiment analysis) to reduce administrative burden. You don't just solve a problem once; you build a system to solve it forever.

• Excellent organization and time management skills; experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing risks and issues

• Data-driven approach able to use data to guide and measure the business impact of your work

• Excellent verbal and written communication skills. Ability to communicate with stakeholders from executives to front line CSMs

• Independence and Conscious Collaboration: Strong ability to work both independently but also also work with other right teams to deliver successful outcomes

• Post Sales Tooling Experience: Experience as either a power user, business admin, or technical admin of a Customer Success Platform (ex: Gainsight, ChurnZero) and Professional Services Automation tool (ex: Certinia, Rocketlane)

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• EAP benefits for you and household members, including counseling and online resources

• 401k matching and Child Education Savings

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $128,100 to $160,100 to $192,100 USD. There are a separate set of salary bands for other regions based on local currency.

• Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced iniduals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to ersity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Title: Access Service Representative

(3 month temp)

Location: New Hyde Park United States

Job Description:

Job Description

Admits patients and provides information regarding hospital rules and regulations. Conducts interviews to obtain demographics and insurance information. Keys information into the Patient Registration System. Obtains appropriate signature on medical, legal and financial forms. Performs a variety of other clerical duties related to patient's admission, including but not limited to, verification of patients insurance information and prior account balances, preparation of patient's charts, and registration forms and addressograph plates.

Job Responsibility

• Admits patients to hospital and provides information regarding hospital regulations and policies (i.e
• Patient Bill of Rights, Health Care Proxy etc.).Conducts interviews to obtain demographics, insurance information etc
• and enters data into hospital Patient Registration System.Communicates hospital's collection policy and collects deductibles and co-pay obligations.Obtains appropriate signatures on medical, legal and financial forms
• Prepares charts, registration forms, patient addressograph plates etc
• Forwards required items to nursing unit/clinic.Maintains manual bed board and reconciles daily census to nursing units
• Notifies nursing unit of patients arrival and arranges to have patient escorted to their room.Contacts insurance carrier(s) to obtain all information necessary for the successful billing of third party payors in certain departments (coordination of benefits, benefit coverage/limits, co-pay/deductible amounts, authorization, pre-certification and referral requirements etc.)
• Re-verifies insurance of recurring patients.Performs financial assessments and Sliding Fee Scale Assessments of patients who are uninsured and/or are unable to meet their financial obligation to the hospital
• Reevaluates sliding scale assignment annually.Reconciles charge documents with patient logs and enters charges into the Patient Registration System
• Schedules patient for clinic visits, pre-admission testing, special tests and consultations, OR bookings and arranges patient transportation, as needed.Responsible for answer telephone, maintaining files, sorting mail and keeping inventory of supplies
• Informs manager of all activities, needs and problems
• Performs related duties, as required
• *ADA Essential Functions

Job Qualification

• High School Diploma or equivalent, required. Prior customer service experience, required.Data entry skills (80 keystrokes per minute), required.Must pass Site training program within the normal probationary period.Communicate effectively in English (speaking and reading).

3 month temporary position. Monday-Friday 10am-6pm. Fully remote.

• Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Title: General Adjuster - Commercial Property

Location:

• Chicago, IL
• Dallas, TX

Hybrid

Full time

Job Description:

About Us

We're not like other insurance companies. From our specialty products to our business model, our culture to our results - we're different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar - a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Purpose

Under general management, responsible for managing commercial property and E&S claims. Investigate, analyze, and review claims for coverage, damages, and reserves. Conduct field inspections as warranted and manage adjusters, attorneys, and experts as needed. Maintain claim files ensuring claims are proactively managed, properly documented, adjusted, and paid.

Principal Duties & Responsibilities

• Investigate, analyze, and review new and reassigned claims for coverage, liability, damages, and reserves.

• Manage consultants, investigators, adjusters, attorneys, and experts as needed.

• Manage complex and litigated claim files and ensure claims have full coverage, are properly documented, adjusted, and paid.

• Analyze and evaluate complex coverage issues and implement proactive resolution strategies.

• Collaboratively communicate with Underwriting.

• May testify in court and manage high value claim investigations.

• Lead in special projects and other duties as needed.

• Complete field inspections, determine coverage and develop appropriate correspondence as warranted.

• Maintain licensures for all required states.

• Travel and assist with field response for CAT events.

Education & Experience

• Typically requires a bachelor's degree in business administration, insurance, or a related field

• 8+ years of related experience (property claims)

• [OR] equivalent level of education and experience

Knowledge, Skills, & Competencies

• Ability to use analytical methods in the claim examining processes to handle most complex claims and forth a sophisticated case resolution strategy.

• Ability to develop a scope of damage and generate and understand building estimates.

• Ability to develop solutions within the claims department including the development of sophisticated negotiation strategies.

• Ability to communicate findings and recommendations on claim matters including collaborating with underwriters.

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

Base Pay Range

$115,778.00 - $168,746.00

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

Financial Incentives

• Annual bonus plans

• Employee stock ownership plan (ESOP)

• 401(k) - automatic 3% company contribution

• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)

Work & Life

• Paid time off (PTO) and holidays

• Paid volunteer time off (VTO) to support our communities

• Parental and family care leave

• Flexible & hybrid work arrangements

• Fitness center discounts and free virtual fitness platform

• Employee assistance program

Health & Wellness

• Comprehensive medical, dental and vision benefits

• Flexible spending and health savings accounts

• 2x base salary for group life and AD&D insurance

• Voluntary life, critical illness, & accident insurance for purchase

• Short-term and long-term disability benefits

Personal & Professional Growth

RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:

• Training & certification opportunities

• Tuition reimbursement

• Education bonuses

Diversity & Inclusion

Our goal is to attract, develop and retain the best employee talent from erse backgrounds while promoting an environment where all viewpoints are valued and iniduals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase ersity in the insurance industry. Cultivating an exceptional and erse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.

RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Title: Product Solutions Expert - Agentic AI Product Support Team

Location: Santa Clara United States

Job Description:

About the Team

The Product Solutions Expert team is a dynamic group of professionals dedicated to delivering exceptional value to our customers. The team's primary focus is on managing enterprise customers, catering to their unique needs and ensuring their satisfaction. This involves handling day-to-day activities related to implementations, customer inquiries, addressing their challenges, and collaborating closely with customer advisors to provide tailored solutions. With its high-profile nature, exposure to top leadership, and impactful engagements, the team stands as a trusted partner, contributing significantly to the organization's growth and success in the competitive market.

The Role

As a Product Solutions Expert, you will independently own the end-to-end technical delivery for a portfolio of enterprise accounts. You bring 5-8 years of relevant experience, operate with minimal oversight, and actively contribute to team best practices and the development of junior team members. This is not an entry-level implementation role - you are expected to drive outcomes, proactively surface risk, and bring technical depth and customer instinct in equal measure.

Technical Delivery & Integration

• Own end-to-end solution delivery for assigned enterprise accounts, from scoping and design through deployment and sign-off.
• Independently scope, design, and lead complex multi-system integration projects using Python, SQL, and AWS with minimal oversight.
• Architect innovative AI integrations between Eightfold and third-party systems, applying established patterns and developing new ones as needed.
• Design and implement ETL pipelines and API integrations; perform data validation, transformation, and ingestion for implementations.
• Define acceptance criteria, conduct acceptance testing, and drive sign-off with customer stakeholders.
• Configure and customize solutions, products, and processes to achieve the best outcomes for each customer's unique environment.
• Conduct and maintain comprehensive technical documentation for both customer and internal use.

Customer Engagement & Advisory

• Serve as a trusted senior advisor to clients, providing in-depth knowledge of Eightfold solutions and evaluating customer business processes.
• Lead customer presentations, training sessions, and executive-level workshops with confidence and technical credibility.
• Proactively identify expansion opportunities and flag risk signals within your customer portfolio; escalate and resolve critical issues independently.
• Collaborate closely with Project Managers, Functional Consultants, and Partners to align on delivery and customer outcomes.
• Monitor and drive customer satisfaction (CSAT/NPS) by surfacing feedback to relevant internal stakeholders.

Team Development & Knowledge Sharing

• Mentor Level 1 team members on technical delivery approaches, customer engagement best practices, and integration patterns.
• Contribute to and maintain internal solution playbooks, documenting key learnings for team-wide course correction and future reference.
• Lead technical teams through delivery projects and provide hands-on delivery guidance on escalations and complex issues.
• Assist in developing and refining internal support tools, processes, and Salesforce workflows to improve team efficiency.

Required Qualifications

• 5-8 years of experience in technical, customer-facing roles involving SQL, Python, API Development, systems integration, and AWS.
• Demonstrated ability to independently design, build, and debug complex API integrations in production environments.
• Hands-on experience with ETL process design and implementation using Python, JSON, and XML.
• Proven track record of owning customer relationships and resolving critical escalations with minimal management oversight.
• Strong ability to communicate technical concepts clearly - including executive presentations, negotiation, and persuasive storytelling.
• Strong analytical skills with an action-oriented, outcome-focused approach.
• Proficiency with relational databases and SQL; working knowledge of backend server APIs and web application architecture.

Preferred Qualifications

• Experience with enterprise HR tech ecosystems such as ATS, HRIS, or talent management platforms.
• Familiarity with applicant tracking systems, human resources, recruiting, or employer branding.
• Experience working in a B2B or SaaS-based enterprise environment.
• Prior experience contributing to internal playbooks, team documentation, or mentoring junior colleagues.
• Familiarity with Salesforce or similar CRM/support tooling.

Pay Transparency. Please note this role is categorized as hybrid in Santa Clara, CA Base pay is only one piece of our total compensation package as this role is eligible for bonus and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, experience and zones determined by location. SF Bay Area, CA is in Zone A.

Base annual salary range in Zone A: $129,750 to $173,000 USD + 10% annual discretionary bonus + preIPO equity (stock options).

Hybrid Work. At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration to foster innovation, culture, and rapid execution.

Employees based near our Santa Clara office are expected to work from the HQ office three days per week, as we believe regular in-person engagement is essential to how we build high-impact products and strong teams.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.

Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.

#LI-Hybrid

Title: Renewal Success Manager

(West)

Location: Remote United States

Job Description:

Description

Company Overview:

Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions-available via cloud, on-premises and hybrid deployments-to close cases faster and safeguard communities.

To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.

Position Overview:

The Renewal Success Manager (RSM) is responsible for driving customer value, satisfaction, and retention across Cellebrite's State and Local Government (SLG) accounts. This hybrid role combines proactive relationship management and solution adoption with direct accountability for renewals and expansion. The RSM carries a renewal quota and is a key partner to both customers and internal teams. This position benefits from a strong technical background and hands-on experience in law enforcement or digital forensics.

Key Responsibilities:

Customer Engagement & Success:

• Serve as the primary post-sale point of contact for SLG customers, ensuring successful onboarding, adoption, and ongoing value realization.
• In partnership with the account team, host regular business reviews and check-ins to understand customer goals, share best practices, and identify opportunities for deeper engagement.
• Leverage technical expertise to guide customers in advanced solution usage, workflow optimization, and integration with investigative processes.
• Monitor customer health using data-driven insights (usage, support trends, satisfaction scores) and proactively address risks.
• Advocate for customers internally, capturing feedback and collaborating with product, support, and sales teams to resolve issues and drive improvements.

Renewals & Expansion (Sales-Focused):

• Own the end-to-end renewal process for assigned accounts, including early engagement, negotiation, and closing.
• Manage and progress all renewal opportunities in Salesforce, and log all expansion leads in Gainsight to ensuring accurate pipeline management and documentation.
• Lead and participate in regular forecast calls, providing updates on renewal pipeline, deal status, and risk/opportunity assessments.
• Drive the procurement process by coordinating with customer stakeholders, internal legal/finance teams, and ensuring timely completion of all required documentation.
• Identify and qualify upsell and cross-sell opportunities, partnering with new business sales as appropriate.
• Develop and execute account strategies to maximize retention and growth.
• Consistently meet or exceed renewal quota and related sales objectives.
• Ensure timely and accurate forecasting of renewal and expansion revenue.

Internal Collaboration:

• Work closely with sales, operations, finance, legal, and technical teams to deliver a seamless customer experience.
• Maintain detailed account records and activities in Salesforce.com.
• Share customer insights and trends with leadership to inform strategy and product development.

Requirements

Technical & Industry Requirements:

• Provide technical guidance on Cellebrite solutions, including advanced features, integrations, and best practices for digital investigations.
• Stay current on trends and challenges in digital forensics, public safety, and investigative workflows.
• Act as a subject matter expert for law enforcement and digital forensics use cases, supporting customers in maximizing solution value.

Qualifications:

• 3+ years' experience in Customer Success, Account Management, or Sales roles (preferably in SaaS, digital intelligence, or public sector).
• Direct experience in law enforcement, digital forensics, or investigative technology (preferred).
• Proven track record of meeting or exceeding renewal or sales quotas.
• Strong technical acumen with the ability to advise on solution usage, workflows, and integrations.
• Strong relationship-building and communication skills; comfortable engaging with both operational and executive stakeholders.
• Experience with Salesforce and related sales tools.
• Analytical and data-driven, with the ability to identify risks and opportunities through customer metrics.
• Motivated self-starter, resourceful, and highly accountable.
• Bachelor's degree or equivalent work experience.
• Hybrid work model

Personal Characteristics

Title: Associate Marketing Coordinator (St. Louis)

Location: St. Louis, MO, USA

Remote

Job Description:

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

In this entry-level role, the Associate Marketing Coordinator will support and build the

Roles and Responsibilities:

    ● Organize, collaborate, and execute regional events.

    ● Bachelor’s Degree preferred.

    ● Up to 10% travel may be required to support larger marketing initiatives.

    ● Lifting boxes up to 50 pounds

We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application.

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,200 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.  

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks….

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option

Title: IT Helpdesk Support

Location: London (two days per week in office) – with flexibility to support a global, remote-first workforce.

Job Description:

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

About the Team

The GIST IT Helpdesk is the front line for supporting Bloomreachers with secure, reliable access to our tools, data, and devices. The team manages access to company systems, laptops, and core collaboration platforms (e.g., Google Workspace, Slack, Zoom, Freshservice, JumpCloud) with a strong focus on access minimization and security best practices.

Location: London (two days per week in office) – with flexibility to support a global, remote-first workforce.

Role Overview

As an IT Helpdesk Support (P1), you are an early-career IT professional focused on learning and executing well-defined, foundational support tasks under close guidance. You will:

• Handle basic, clearly scoped incidents and service requests via email, chat (Slack), and support tickets (Freshservice), following established runbooks
• Support account lifecycle operations (onboarding, offboarding, access changes) across key SaaS tools via JumpCloud and related systems
• Contribute to the security and stability of our environment by applying standard procedures for access, device, and account protection

This is an excellent entry point into corporate IT, with a clear growth path toward more independent P2/P3 roles in Infrastructure, Security Operations, or broader GIST functions.

Key Responsibilities

End-User Support & Ticket Handling

• Serve as a first-line point of contact for IT-related issues and requests.
• Log, categorize, and prioritize tickets accurately, escalating to senior helpdesk or infrastructure engineers when needed.
• Resolve basic / well-defined issues such as:
  • Password resets and SSO access issues
  • Standard software install/uninstall requests
  • Basic troubleshooting for Google Workspace, Slack, Zoom, and other standard tools
• Follow documented troubleshooting steps and escalation procedures consistently, keeping users informed on ticket status.

Access Management & Identity

• Process standard access requests for company tools following least-privilege and access-minimization principles.
• Use JumpCloud and other IAM tooling to:
  • Provision/deprovision users
  • Assign/remove application access
  • Enforce MFA and basic security controls
• Validate approvals (manager + application owner) before granting access and document changes in Freshservice.

Device & Endpoint Support

• Support laptop setup and configuration for new hires (OS configuration, management agent enrollment, security tools, core applications) in line with IT and security standards.
• Perform basic endpoint troubleshooting (performance issues, connectivity, common application errors).
• Ensure devices stay compliant with security baselines (disk encryption, screen lock, OS patch level) and flag deviations for remediation.

Documentation & Knowledge

• Follow existing knowledge base articles in Bloomroom – IT Helpdesk and contribute updates for common issues and workflows.
• Document resolutions and workarounds clearly in tickets to support future self-service and reduce repeat incidents.
• Participate in internal reviews of runbooks and SOPs, suggesting improvements based on recurring issues you see.

Collaboration & Security Culture

• Collaborate with Infrastructure, Security Operations, and Workplace Experience/People teams on onboarding, offboarding, and tooling changes.
• Reinforce security awareness with users (e.g., phishing, account sharing, strong passwords, reporting suspicious activity).
• Escalate any suspected security incidents promptly to the SOC or security team as per defined procedures.

Required Qualifications & Experience

• 0–2 years of experience in an IT Helpdesk, Service Desk, or technical support role in a corporate or MSP environment (internships and part-time roles welcome).
• Basic understanding of:
  • Operating systems (Windows and/or macOS)
  • Networking fundamentals (Wi-Fi, VPN, basic connectivity troubleshooting)
  • SaaS concepts and SSO/identity providers
• Strong customer service orientation with clear, professional written and verbal communication in English.
• Demonstrated ability to follow runbooks and procedures accurately, asking for help when issues are unclear or out of scope.
• Proven interest in IT (coursework, certifications, labs, side projects, or prior support experience).

Preferred Qualifications

• Exposure to or interest in:
  • Google Workspace, Slack, Zoom, and other modern collaboration tools
  • Ticketing tools such as Freshservice, Zendesk, or ServiceNow
  • Identity and access management solutions (e.g., JumpCloud, Okta, Azure AD SSO)
• Basic awareness of information security concepts (least privilege, MFA, phishing, secure handling of data).
• Entry-level certifications a plus (e.g., CompTIA A+, ITF+, Google IT Support, or similar).

Growth Expectations (Bloomreach Career Architecture)

This role is mapped to P1 – Novice Contributor in the Bloomreach career architecture:

• Demonstrates potential and intrinsic motivation, with limited prior industry experience.
• Handles basic, well-defined tasks and contributes to team projects under close supervision.
• Applies foundational knowledge and problem-solving skills to straightforward issues, escalating when complexity increases.
• Focuses on building core competencies in:
  • Technical troubleshooting
  • Tool and process familiarity (Freshservice, JumpCloud, core SaaS)
  • Communication and collaboration with peers and stakeholders

Performance and growth will be evaluated against these expectations and the broader Bloomreach values and career architecture guidelines.

Career Growth

Success in this role prepares you for progression to P2 (Developing Professional) roles in:

• IT Helpdesk / Service Desk (greater ownership, more complex issues)
• IT Infrastructure / Systems Administration
• Security Operations (SOC Analyst, Product Security)
• Broader GIST and G&A roles aligned with your strengths and interests

You’ll be supported with on-the-job training, peer mentoring, and access to learning resources as defined in Bloomreach’s Career Architecture and development programs.

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

• We believe in flexible working hours to accommodate your working style.

• We work virtual-first with several Bloomreach Hubs available across three continents.

• We organize company events to experience the global spirit of the company and get excited about what's ahead.

• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

• The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

• Subscription to Calm - sleep and meditation app.*

• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

• We facilitate sports, yoga, and meditation opportunities for each other.

• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

• Everyone gets to participate in the company's success through the company performance bonus.*

• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

#LI-Remote

Title: Account Manager, Client Success

Location: Remote

Job Description:

The big picture: Axios is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring a Client Success Account Manager to support our advertising team!

Why it matters: In this role, you will join the Client Success team, leading post-sale account management for new and existing growth accounts, delivering best-in-class, turnkey client experiences from kickoff to wrap. This role requires a competent level of expertise, including the ability to apply skills independently in common situations, understand the broader business context, and contribute effectively with occasional support. A revenue mindset is key, as you will help drive client retention, identify growth opportunities, and support media planning efforts to maximize long-term value for both the client and Axios. 

Go deeper: This role will serve as a trusted partner to many clients who are new to Axios, ensuring they feel confident and supported from day one. The ideal candidate will have the ability to quickly learn and articulate how Axios’ products work, guiding clients and agency partners through each stage of the post-sale process. They will work closely with stakeholders, providing clear communication, proactive solutions, and a high-touch service experience every step of the way.

Working closely with multiple cross-functional teams (Client Partnerships, Smart Brevity Studio, Events, Brand Journalism, and Ad Operations), you will develop and execute a wide range of campaigns across the Axios product suite. You’ll also work with your Client Partnerships colleagues to support media planning, proposals, and renewal activities. 

Worthy of your time: Ideal candidates will possess a growth mindset with a drive to learn, embody an entrepreneurial spirit, and have a passion for the Axios mission. They will also be a team player who operates with integrity, practices radical candor, and fosters a culture of collaboration, kindness, and support for colleagues.

This person should have 1+ years of digital campaign planning and execution experience in a publisher or agency environment and at least 2 - 4 years of work experience, while demonstrating the following attributes:

Campaign Management/Customer Service 

• Agile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectations.
• Responsible for building media strategies that support client objectives and campaign goals.
• Develops a strong understanding of Axios products and effectively positions them to meet client objectives
• Manages all post-sale campaign elements, including ownership across kick-off calls, production, launch and reporting.
• Monitors campaign performance and delivery to ensure campaigns are on track to meet client and revenue goals.
• History of building and maintaining strong relationships and orchestrating effective communication across a myriad of internal and external stakeholders.
• Demonstrates an understanding of client business goals and industry context to inform campaign strategy and recommendations
• Proactively identifies opportunities for account growth, renewal & upsell.
• Outstanding communication, organization, and project management skills with obsessive attention to detail.
• Takes pride in delivering exceptional customer service.

Strategic Thinking/Problem-Solving

• Ability to develop and implement long-term strategies aligned with team and company goals.
• Capacity to analyze complex situations and foresee potential challenges and opportunities.
• Proficient in identifying problems and formulating effective solutions independently.
• Confident in pulling reporting and using analytics to make data-driven campaign optimization recommendations.

Overarching Skills

• Growth mindset and enjoys working in a fast-paced, collaborative environment. 
• Demonstrated ability to work independently, prioritize tasks, and manage time effectively.
• Initiative to take on responsibilities and drive projects forward with minimal supervision.
• Flexibility to pivot client marketing strategies in response to changing market conditions or organizational needs.
• Willingness to embrace new ideas and approaches to enhance efficiency.
• Proficiency in Google Office Suite (Slides, Sheets, Docs).
• Prior professional experience in account management, customer support, media planning, digital marketing, ad operations, or business development is a plus.

Starting salary for this role is in the range of $75,000- $85,000 and is dependent on numerous factors, including but not limited to location, work experience, and skills. This range does not include other compensation benefits.

Axios is committed to embracing artificial intelligence as a core part of how we work. All team members are expected to actively develop AI literacy and use AI tools to enhance their productivity, creativity, and efficiency. We invest in ongoing learning to ensure every employee is equipped to responsibly and effectively integrate AI into their daily workflows.

What Axios brings to the table besides salary:

• 401(k) with employer match
• Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network
• Employer Health Savings Account (HSA) contribution for the high deductible health plan option
• Dental and vision coverage
• Primary caregiver 12-week paid leave
• Birth-givers will have an additional 6-8 weeks depending on type of delivery, for a total of 18-20 weeks continuous leave
• Generous vacation policy, plus holidays
• One mental health day per quarter
• Annual learning and development stipend
• $100 monthly work-from-home stipend
• Tele-mental health services through Headspace
• OneMedical membership, including tele-health services
• Personal health advocacy resources through HealthAdvocate
• Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility
• Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies
• Increased work flexibility for parents and caretakers
• Virtual company-sponsored social events
• A strong and positive work environment
• A commitment to an open, inclusive, and erse work culture

Equal Opportunity Employer Statement

Axios is an equal opportunity employer that is committed to ersity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Axios makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Director of Field Marketing

Location: Remote - USA

Job Description:

We are looking for a Director of Field Marketing that is excited to bring Pulumi’s cloud management platform to the world. You will be a part of realizing a vision where every developer can harness the power of the cloud.

This role will bridge the gap between sales and marketing to ensure our field events and programs are maximized within each seller’s territory and target account list. You’ll support the sales team by enabling regional marketing programs, taking a proactive approach to planning and executing initiatives that are both strategic and creative.

At Pulumi you will be challenged, learn, teach, and collaborate with an elite team of great people.

While Pulumi is headquartered in Seattle, WA., we are dedicated to being a remote first company. This role will be located remotely in the United States. 

In This Role You Will:

• Own and execute regional and account-based field marketing programs that create, expand, and accelerate sales opportunities across priority accounts
• Work directly with regional sales teams to adapt and deploy digital, content, and field marketing programs aligned to GTM priorities and target accounts
• Partner closely with Performance Marketing to ensure digital programs effectively support ABM initiatives and regional field campaigns
• Collaborate with Events Marketing to plan and maximize Pulumi’s presence at industry conferences, partner events, executive dinners, and regional meetups
• Plan and facilitate high-impact customer and prospect engagements—including Customer Advisory Boards (CABs), Customer Business Reviews (CBRs), and innovation days—in partnership with Sales and Customer Experience teams
• Work with marketing and sales leadership to define, document, and operationalize processes for event lead follow-up and field-level engagement
• Provide consistent, clear weekly communications to sales teams on upcoming campaigns, field events, and available marketing support
• Partner with the Head of Community and Community Engineering to drive the strategy and execution of Pulumi User Groups (PUGs), including cadence, topics, and regional alignment with sales priorities
• Manage end-to-end field event execution and logistics, including venue sourcing, staffing coordination, vendor management, and ensuring appropriate onsite marketing collateral
• Track, measure, and report on the effectiveness and impact of field marketing programs and events, using data to continuously refine approach and execution

We’re Looking For Someone With:

• 3+ years of field, regional, or demand-focused marketing experience in a SaaS environment
• Experience marketing to technical or developer audiences, with an understanding of how to engage and influence technical buyers
• Strong written and verbal communication skills, proactively providing consistent and thorough updates to stakeholders
• Attention to detail and organizational skills, with the ability to manage multiple programs, events, and stakeholders simultaneously
• Hands-on experience supporting or working with customer communities, user groups, or Customer Advisory Boards (CABs)
• A highly collaborative mindset and a willingness to roll up sleeves and personally execute—not just coordinate—field marketing programs
• Experience supporting multiple regions or distributed sales teams, with the ability to adapt programs to regional needs
• Familiarity with Salesforce or similar CRM tools to track, measure, and report on field and event-driven activity
• Willingness to travel up to ~20% to support in-person field events and customer engagements

Compensation:

• Base Salary Range: $140,000 - $160,000
• All full time employee offers at Pulumi include base salary, bonus or variable, equity and benefits (details below).

Benefits & Perks at Pulumi:

Healthcare Coverage:

Time Off:

401(k):

Parental Leave:

Remote-First Culture:

Professional Development:

Equity Ownership:

Additional Support:

About Pulumi:

Pulumi is reimagining how teams build cloud software, enabling developers and infrastructure experts to work better together through a unique combination of programming languages, tools, and systems innovation.

Our flagship infrastructure as code technology is open source and our SaaS product, Pulumi Cloud, provides platform teams, secrets management, and cloud management capabilities, and more. We have pioneered leveraging AI across all of these areas with our LLM-powered Pulumi Copilot to push the boundaries of what's possible. At Pulumi, we dream big, in the pursuit of helping our customers out-innovate and win.

Founded in 2017 by industry veterans with over five decades of combined experience building developer platforms, Pulumi now has a global community of more than 350,000 members and serves over 3,250 customers. Despite our rapid growth, we're still only getting started, and are early in our mission to democratize the cloud. If you thrive in a fast-paced, high-performance, we want to work with you to accelerate Pulumi's impact.

At Pulumi, we don't just accept difference, we celebrate, support, and thrive on it for the benefit of our employees, our products, and our customers. Pulumi is proud to be an equal opportunity workplace and is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Title: Staff Product Designer, Group Practices

Location: New York, New York, United States; San Francisco, California, United States; Seattle, Washington, United States

Job Description:

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.

But we're going further. Over 70,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.

We're a Series D company with $325M+ in funding (a16z, Accel, GV, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About the Role

Group practices are one of Headway's biggest growth levers — and one of its most complex design challenges. Unlike solo providers, group practices operate through owners, admins, supervisors, and supervisees, each with different permissions, workflows, and goals. A single group practice might onboard dozens of providers simultaneously, manage supervisory billing relationships across multiple states, and need practice-level reporting that doesn't exist today.

This is also a massive business opportunity. Supervisory billing — enabling provisionally licensed therapists to bill insurance through Headway — represents a ~250K new provider TAM and over $100M in annual revenue potential. It's the #2 reason we lose group practice sales (after rates), and we're just getting started: we launched in-product onboarding in Q1 and are expanding state-by-state throughout 2026.

As a Staff Product Designer for Group Practices, you'll be the design anchor for the only segment-based pod at Headway. You won't just own a surface — you'll own a customer. That means designing across the full lifecycle: from how group practices discover and join Headway, to how they onboard and activate supervisees, to how they manage packaging tiers and track practice performance. You'll think like a business builder — understanding the revenue model, making sharp prioritization calls, and designing product experiences that directly drive growth.

We're building an AI-first design team at Headway. Designers are expected to use AI tools like Claude, Cursor, and MagicPatterns to prototype and stay involved through launch and iteration directly in code. We're looking for designers who are already working this way and see AI as a primary part of their workflow.

In this role, you will:

• Own the design of the group practice experience end-to-end — from onboarding and supervisory billing, to packaging and SLA compliance, to practice management and admin tooling. You're the design anchor for the entire segment.
• Drive supervisory billing from early product to nationwide scale — design the onboarding, activation, and in-product experience for supervisors and supervisees as we expand from NY to all 50 states.
• Design for admins and owners as your primary persona — build bulk workflows, role-based views, multi-provider management, and practice-level analytics that solo-focused products don't support.
• Adapt platform-wide launches for group practices — when Headway ships packaging, identity verification, or onboarding improvements, you'll ensure they work for the group practice context, often requiring fundamentally different design approaches.
• Start in planning mode, using tools like Claude.ai to clarify the problem space, understand data, and test initial assumptions. Prototype with Claude Code/Cursor and MagicPatterns to build and iterate on flows and IAs. Let AI generate the pixels and code while you define the right patterns, behaviors, and quality. Partner with product & Eng to decide when to move into production.
• Partner closely with Sales and Customer Success, who have deep relationships with group practice customers — translate their insights into product direction and design decisions.
• Contribute to the design system and culture, share your AI practice, prompts, and patterns with the design team.

You'll be a great fit if you:

• Have 8+ years of product design experience, with significant time spent designing for multi-user systems with different roles and permissions (admins, operators, end users)
• Have 0→1 product experience — you've designed new product lines, validated business models through design, or taken a product area from early concept to scale
• Think like a business builder — you understand revenue models, can connect design decisions to business outcomes, and make sharp prioritization calls about where design effort creates the most value
• Have designed for platforms or marketplaces where segment-specific needs must be balanced with platform consistency — you know when to customize and when to unify
• Bring strong visual and interaction design craft across both growth surfaces (onboarding, activation) and product surfaces (dashboards, tooling, operational workflows)
• Are comfortable partnering with Sales and CS as key stakeholders — not just PM and Eng — and translating customer relationships into product insights
• Are comfortable with AI prototyping tools (Claude Code, Cursor, MagicPatterns) and see them as a core part of how you work
• Want your work to make a meaningful difference in people's lives — by helping group practices thrive on Headway, you're expanding access to affordable mental healthcare at scale

Compensation and Benefits:

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing inidual contributions and potential.

• Benefits offered include:
  • Equity compensation
  • Medical, Dental, and Vision coverage
  • HSA / FSA
  • 401K
  • Work-from-Home Stipend
  • Therapy Reimbursement
  • 16-week parental leave for eligible employees
  • Carrot Fertility annual reimbursement and membership
  • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
  • Flexible PTO
  • Employee Assistance Program (EAP)
  • Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the ersity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified iniduals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.

Title: Dessert Cart Attendant- Coors Field - Coors Field-Suite Cater

Location: Denver, CO, US, 80205

Department: Food Service

Job Description:

Coors Field is home to the MLB Colorado Rockies in Denver, Colorado.  Aramark supports our clients by providing a high level of attention to detail and outstanding customer service in all that we do.  Within the ballpark we have our top tier guests and clients that expect nothing but the best –luckily the best is what we deliver.  The Premium Dessert Cart Attendants are responsible for setting up the dessert cart, executing service of dessert throughout the suite level, and cleaning the cart after each shift.

Our ideal candidate is an inidual who can work independently and communicate swiftly and consistently with their team and leadership.  Making a lasting impression on our guests and ensuring that a five-star, white-gloved experience is made. Having a sweet tooth is a plus!

Ability to work evenings, holidays and special events may be required.

This position is considered an Hourly/Seasonal/Part-Time Employee/Unionized

Compensation Data

COMPENSATION: The Hourly rate for this position is $19.50 to $19.50. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Qualifications

• 18 years of age or older (Required)
• TEAM/ServSafe Alcohol Certification (Required) – will be trained and certified upon hire (as needed)
• ServSafe or Food Safety Certification equivalent (Required) – will be trained and certified upon hire (as needed)
• Previous cash handling experience (Preferred)
• Ability to push a cart that weighs up to 50lbs. through doorways and over carpet (Required)
• Good written and verbal communication skills (Preferred)
• Basic reading, writing and math skills

This role will have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing.  This role may also require uniforms and/or usage of PPE.

This role requires membership into UNITE Here Local 23 – Denver, Colorado

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Title: Customer & Office Support Representative

Location: Birmingham, AL, US, 35242

Hybrid

Department: Customer Satisfaction

Job Description:

PRADCO Outdoor Brands (PRADCO) manufactures and markets major hunting and fishing brands and products. We are a leader in producing game calls, scents, attractants, game feeders, game cameras, tree stands and fishing lures. PRADCO Hunting owns the brands Moultrie, Summit, Knight & Hale, Code Blue, Texas Hunter Products and Whitetail Institute. PRADCO Fishing owns more than 20 brands including Bobby Garland, Booyah, Heddon, Lindy, Rebel, Thill, and YUM. For more information on PRADCO products, please visit our website at www.pradcooutdoorbrands.com. PRADCO team members participate in a selection of outstanding benefits, including: Profit Sharing Trust, Excellent Medical/Dental/Drug/Vision benefits, and many other benefits.

Job Summary

Customer and Office Support  Representative-PRADCO Hunting

The PRADCO Hunting Division is seeking an energetic, goal-oriented Customer and Office Support  Rep with a passion for delivering customer support to our erse community of avid subscribers and team members. This Rep will provide exceptional, proactive support through a primarily remote work environment. The Rep will communicate with customers via multiple channels, including phone, email, live chat, social media, and text, and also provide basic administrative assistance to others on the PRADCO Hunting Team.

We are seeking a professional who is adaptable to evolving products, tools, and services and flexible in working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing their product knowledge and expertise.

The Customer and Office Support Representative will report to the Customer Service Supervisor.

Job Responsibilities

•  As an expert on PRADCO Hunting’s suite of products, serve as the main point of contact for customers via phone, email, live chat, social media, text, etc  
• Maintain a quality rating by following procedure and acting in the customers’ best interest   
• Record all interactions with customers in the provided CRM system  
• Provide various administrative tasks for the PRADCO Hunting Team to include mail and package delivery and receipt.
• Meet evolving department goals and metrics

Job Requirements

• High school diploma  
• A minimum of 1-year experience providing support in customer service and office support.

Preferred Skills

• Experience working with Zendesk or similar CRM system 
• Appreciation for the outdoors

Essential Job Function

• Ability to work in a remote setting with a reliable internet connection  
• Great communication skills  
• Strong time-management skills  
• Goal-oriented mindset 
• Outstanding organizational, interpersonal and communication (written and verbal) skills.
• Strong problem-solving skills
• May require sitting for long periods of time in an office environment.
• Coachable mindset.
• Ability to multitask

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Title: Part-Time Office Coordinator

Location: Chicago, IL

Job Description:

About Vibes  

Vibes’ mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl’s and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. To learn more about Vibes, visit www.vibes.com.  

Role Summary 

We are currently looking for an energetic and detail-oriented office Coordinator who can wear many hats and is eager to be the first to open shop.   

Vibes cares about character and culture as much as competency. We strive to build a workplace where people are excited to come to work every day and feel empowered and motivated to do their best work.  

This is position is part-time and based in our Chicago headquarters and reports to the Senior Director of Talent & Development. Vibes has been recognized in 2026 as aBuilt In Best Places to Work. 

Responsibilities: 

• Maintain a clean and organized reception/kitchen area and greet all company guests 
• Lead and coordinate internal and external company-wide events 
• Organize and set-up social events (e.g. core weeks, happy hours, etc.) 
• Take ownership of ordering, replenishing and stocking kitchen and office supplies 
• Act as company liaison with building management and office vendors 
• Provide administrative support to all departments, even if it’s last minute! 
• Manage delivery and distribution of all mail logistics in the office

Requirements & Qualifications: 

• Previous administrative support experience 
• Experienced MS Office user (Outlook, Word, Excel, PowerPoint) 
• Proven track record juggling multiple priorities and deadlines 
• Strong communication, project management and critical thinking skills 
• Strong attention to detail  
• Warm, out-going personality 
• Ability to work independently and within a team environment 
• Exceptional time management skills 
• Ability and interest in learning 
• Curiosity in cutting edge technology 
• Professional, reliable, organized, driven and results-oriented

Our Core Values: 

• Respect, honesty, and integrity for all stakeholders  
• Always be learning 
• Relentless focus on the customer  
• Never be satisfied 
• Create value  
• Seek accountability and ownership

Compensation and Benefits 

Equal Opportunity 

Personal Lines Sales Agent

Location: Remote USA

Full time

Department

Compensation

We believe in paying competitively for great work. As a remote team, we set our salaries at the 75th percentile of national market data in our industry for our US* and Canadian employees. *US candidates located in NYC or SF are benchmarked at the 90th percentile. You can count on your pay being in line with (or above) the market. We review compensation at least once a year to make sure we’re staying competitive and rewarding our team’s contributions.

About Trellis

We’re a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures. As a remote-first team, we move quickly, experiment boldly, and build with intention.

If you’re craving meaningful impact, energized by ambiguity, and are ready to build alongside exceptional teammates, you’re going to love doing your best work at Trellis.

About the Role

This isn’t just a sales role. It’s your opportunity to thrive in a fast-moving, fully remote environment where cutting-edge technology meets real human impact. We celebrate performance, reward initiative, and create clear pathways for growth.

This is a remote position open to candidates in most U.S. states.

Uncapped Earning Potential

Base salary plus generous commissions for every sale above your monthly floor

Exciting bonuses including contests, high-premium incentives, and elite sales clubs

Top performers consistently earn $100K+ - some break $160K

What You’ll Do

Own the full sales cycle across phone, text, and email, connecting with customers on their preferred channel to create a seamless, personalized experience

Access 80+ insurance carriers to find the best-fit policies for each customer, no one-size-fits-all options

Leverage AI-powered tools and tech, streamline your workflow to maximize your impact and boost your earnings

Close 60+ policies per month with warm, inbound leads, no cold calling

What You Bring to the Table

2+ years of Personal Lines Insurance Sales experience

Experience in a contact center environment that offers multiple carriers

Proven track record of hitting or exceeding quotas in a high-volume, fast-paced environment

Excellent communication skills, phone and written

Tech-savvy, motivated, and adaptable

Our agency operates 7 days a week, from 9 AM to 9 PM ET. To best serve our customers, team members work one weekend day per week and enjoy two days off. Scheduling is aligned during the interview process.

Why Trellis

What sets Trellis apart:

Benefits:

If you want a role where you’ll grow, be trusted, and build something that improves people’s lives, Trellis is the place.

We are an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees.

Note: all employees must complete a background check prior to starting employment with Trellis or its subsidiaries

Customer Service Representative

Houston, TX

About Champion & Nash HVAC

Champion & Nash HVAC is an established company with over four decades of experience providing top tier residential and light commercial service to the Houston community and surrounding areas. 

About the Role

We are seeking a Customer Service Representative (CSR) to serve as the frontline of our business. In this fully remote position, you’ll handle customer calls, schedule appointments, promote memberships, and ensure every interaction reflects our standard of excellence.

What You’ll Do

• Answer and book incoming calls promptly using established scripts
• Collect accurate customer information and schedule the correct job type
• Overcome objections and resolve customer concerns empathetically
• Maintain KPIs, including booking rate, call time, memberships, and call volume goals
• Confirm and follow up on appointments, including outbound scheduling as needed
• Promote current memberships, promotions, and add-on services

Benefits and Perks: 

Champion & Nash HVAC treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our employees with: 

• Competitive Pay
• Benefits: We offer top-notch benefits!
  • Various medical, dental & vision plans, including 100% employer covered options for you and your family
  • 401(k) match up to 3.5%
  • 100% Company paid long & short-term disability and life insurance
  • Flexible spending accounts for health and dependent care
• Training and Career Growth: Paid training opportunities and countless internal career growth opportunities. Whether you’re interested in becoming a Field/Department Manager or maybe you’re interested in Sales, Tech and Corporate roles, we’re here to support your growth. 
• Paid Time Off: Company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
• Company Branded Attire

Champion & Nash HVAC is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

Title: Remote Inside Sales Representative New Acquisition

Location: KS United States

Job Description:

JobID: 3019517

Category: Inside Sales

JobSchedule: Full time

Posted Date: 2026-04-14T13:59:45+00:00

JobShift:

:

• Unlimited earning potential with uncapped commissions
• Comprehensive benefits package (Medical, Dental, Vision, 401k w/match, tuition reimbursement)
• Paid Time Off
• Career growth opportunities
• 5 Weeks paid training
• No cold calling

Position Summary:

Sales Agents receive inbound telephone calls (no outbound calling) as a result of various ADT marketing and partner campaigns. Engage with interested Security and Smart Home customers to close sales and schedule install appointments with our ADT Field employees.

• Answer new and existing customer phone calls while following sales processes.
• Consultatively work with customers to close sales by gathering information, determining needs and scheduling installation appointments.
• Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.

Experience:

• One year of sales experience preferred.

Skills:

• Proven sales ability and closing skills.
• Strong listening skills used to conduct needs analysis.
• Excellent problem solving and communication skills.
• Ability to multi-task while speaking to prospects.

Education/Certification:

• High school diploma or GED

Pay and Benefits Disclosure:

The pay range for this role is $11.00 an hour, plus commission, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off (PTO) among others. Employees accrue up to 120 hours of PTO in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

In order to be eligible for this role, you must reside in one of the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, or Wyoming.

If located in Jacksonville, FL - Indianapolis, IN or Newport, KY, must reside 50 miles from either center to be eligible for Remote.

Title: Senior Director, US Ecommerce Digital Consumer Experience & Loyalty

Location: San Francisco United States

New York, NY, USA

Full time

Job Description:

Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future.

The Senior Director, US Ecommerce Digital Consumer Experience & Loyalty is a leadership role responsible for shaping and delivering a best-in-class, end-to-end digital consumer experience across Levi's US ecommerce ecosystem. This leader owns the intersection of digital experience, loyalty, customer care, and conversion, ensuring every consumer touchpoint-from discovery through post‑purchase-drives engagement, loyalty, and profitable growth.

This role serves as the commercial owner of the US digital consumer experience, accountable for key ecommerce performance outcomes including conversion, customer satisfaction, retention, and lifetime value. The position partners closely with Ecommerce, Product, Technology, Marketing, Merchandising, Analytics and Operations leaders to translate consumer insight into scalable, high‑impact digital experiences.

The Senior Director reports to the VP, US Ecommerce and leads a multidisciplinary organization spanning experience design, digital strategy, loyalty, customer care, and emerging digital initiatives.

What You'll Do

Own the US Digital Consumer Experience & Loyalty Strategy

• Set the vision and long‑term roadmap for the US ecommerce digital consumer experience, integrating site experience, loyalty, customer care, and emerging digital touchpoints.
• Own the end‑to‑end consumer journey on levi.com, from content, navigation, and PDP/PLP experiences through checkout, fulfillment support, and post‑purchase service.
• Define experience strategies that directly drive ecommerce KPIs including conversion, CSAT, CLTV, retention, and loyalty program growth.

Drive Business Results Through Experience Excellence

• Act as the commercial business owner for US digital experience performance, prioritizing initiatives that deliver measurable impact against ecommerce growth goals.
• Lead experience optimization efforts using data, experimentation, personalization, and A/B testing to continuously improve conversion and engagement.
• Translate consumer insights, feedback, and behavioral data into actionable improvements across digital and service touchpoints.

Lead Loyalty, Customer Care & Engagement Platforms

• Oversee loyalty experience strategy, ensuring loyalty is fully integrated across digital journeys and omnichannel experiences.
• Lead customer care strategy and operations, ensuring seamless, high‑quality service across voice, chat, email, and digital channels.
• Leverage customer care as a strategic asset by unlocking voice‑of‑customer insights to inform experience and product decisions.

Partner Across Product, Technology & the Business

• Partner with Product Management and Technology teams to align global platforms and roadmaps with US ecommerce priorities.
• Collaborate with Marketing, Merchandising, and Operations leaders to ensure experience initiatives support commercial goals.
• Represent the digital consumer experience in enterprise planning, transformation initiatives, and executive forums.

Build and Lead High‑Performing Teams

• Lead, mentor, and develop a erse, multidisciplinary team across experience design, digital strategy, loyalty, and customer care.
• Build strong operating rhythms, clear accountability, and a culture of consumer obsession, innovation, and results.
• Manage significant operating and capital budgets, vendor relationships, and external partners.

What You Bring

Experience & Background

• Bachelor's degree required
• 12-15+ years of experience in digital ecommerce, consumer experience, product, or related leadership roles.
• Proven experience owning and scaling digital consumer experiences for large, complex ecommerce businesses.
• Strong background in ecommerce conversion optimization, loyalty, customer engagement, and omnichannel experiences.
• Experience managing large teams, senior leaders, and complex cross‑functional initiatives.
• Demonstrated financial acumen, including ownership of P&L, operating budgets, and capital investments.

Skills & Capabilities

• Deep understanding of ecommerce platforms, digital experience design, experimentation, personalization, and analytics.
• Ability to translate consumer insights and data into clear priorities and business outcomes.
• Strong executive presence with the ability to influence, align, and lead at the senior leadership level.
• Experience leading transformation in fast‑paced, consumer‑centric organizations.
• Passion for building teams, developing talent, and creating inclusive, high‑performance cultures.

This is a hybrid position based in our San Francisco, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs.

The expected starting salary range for this role is $204,000-$300,300 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs.

Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here.

LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from erse cultures, backgrounds, and experiences to make LS&Co. a collective success.

EOE M/F/Disability/Vets

LOCATION

San Francisco, CA, USA

FULL TIME/PART TIME

Full time

FILL DATE

Title: Reimbursement, Reimbursement Specialist (Claim Denial & Appeal Focus)

Location: US

46,000.00-47,277.00 per year Hourly + Bonus

Hourly

Full Time

Excellent Benefits with Castle paying approximately 94% of medical insurance premium, Company HSA contribution, 30 paid days off a year (includes 10 holidays), 6%-401K match with no vesting schedule.

Job Description:

Why Castle Biosciences?

Exceptional Benefits Package:

• Salary Range: $46,000.00 - $47,277.00. Final salary is based on Experience and Education levels.
• Excellent Annual Salary + 20% Bonus Potential
• 20 Accrued PTO Days Annually + 10 Paid Holidays
• 401K with 100% Company Match up to 6%
• 3 Health Care Plan Options + Company HSA Contribution
• Company Stock Grant Upon Hire

A DAY IN THE LIFE OF A Reimbursement Specialist (Claim Denial & Appeal Focus)

This inidual is responsible for resolving denied insurance claims for laboratory services by providing payers with requested documentation, initiating the appeal process on behalf of the patient, following up on outstanding transactions, and delivering the highest level of customer service to internal and external customers. This role spends most of its time reviewing and resolving front-end claim issues to ensure timely, accurate submission; reviewing Explanation of Benefits (EOBs), electronic remittance advice, and denial letters; assigning ANSI codes; and taking appropriate action in the billing system. Responsibilities include contacting insurance companies for missing information or claim status, using payer portals for follow-up, and supplying additional documentation needed to adjudicate claims. The role also involves creating custom appeals with appropriate arguments to overturn denials based on payer medical policy or state laws and submitting both standard and custom appeal letters for insurance companies including Medicare, Medicare Advantage, and commercial plans.

REQUIREMENTS

• High School Diploma or equivalent GED or equivalent work experience.
• Two years of health insurance billing with experience in identifying and resolving claim issues for laboratory tests
• Must have a working knowledge of various payers' designations of authorized representative forms
• Experience handling a high volume of claims work on a daily basis (35 plus claims per day)
• Must demonstrate the ability to type 35 WPM with 90% or higher accuracy.
• Please see the full job description at the end of the job ad.

SCHEDULE

• Monday - Friday, 8:00 AM to 5:00 PM, non-exempt position, working remotely from your home office based in the USA.

READY TO JOIN OUR BIOTECH TEAM?

We truly appreciate your time. If this feels like the right opportunity for you, we'd love for you to complete our mobile-friendly application. We're excited to learn more about you and look forward to connecting soon!

Castle Biosciences Awards and Research Developments!

WORK AUTHORIZATION

All candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H-1B visas, OPT, or employment-related visas.

ABOUT CASTLE BIOSCIENCES INC.

At Castle, it all comes down to people. After all, disease doesn't just happen - it happens to people. We believe that disease management and treatment decisions can be better informed through a person's unique biology, which is revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes.

Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding. We behave with integrity and treat our colleagues with respect and kindness. Our culture fosters an environment of trust, transparency, and collaboration. We prioritize and encourage internal growth and professional development.

Castle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and iniduals with disabilities.

This email was created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

No third-party recruiters, please

Title: AD Product Management - Rx and Vet Diet

Location: Bellevue, WA 

Category Product Management & Product Design 

Full time 

R29301

Our Opportunity:

At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners everywhere. They are family, and we are passionate about exceeding their expectations at every interaction.

To support our mission, you will be an Associate Director of Product Management - Rx and Vet Diet Customer Experience in our Bellevue, WA office. In this role, you will own and drive improvements to the customer experience across Chewy’s online pharmacy business, leading product initiatives and partnering cross-functionally to deliver a best-in-class experience.

What You’ll Do:

• Roadmap Development and Execution: Define, develop, and implement a Pharmacy and Vet Diet purchase experience roadmap that enhances customer experiences and impacts business outcomes.

• Customer Experience Optimization: Deliver outstanding customer experiences throughout the customer journey, ensuring frictionless shopping, checkout and post-purchase interactions for customers.

• Partner Communication and Vision Alignment: Craft compelling narratives and vision documents to communicate short- and long-term strategies to leadership and partners.

• Cross-functional Collaboration and Product Development: Partner with design, engineering, finance, data science, and business teams to drive complex product initiatives from ideation to execution.

• Data-Driven Decision Making: Provide data-driven insights and develop key performance metrics to optimize purchase funnel performance and order success.

• Product Management Best Practices: Advocate for and continuously improve our product delivery mechanisms, setting a higher standard for feature delivery quality and velocity.

What You’ll Need:

• Educational Background and Experience: Bachelor’s degree or equivalent experience. 7+ years experience in product management within ecommerce, healthcare or similar industry.

• Customer First Product Management Focus: Demonstrated track record of defining and launching product features that delight customers and deliver impact to the business.

• Analytical and Critical Thinking: Strong analytical abilities with strengths in interpreting data, generating insights, and communicating actionable recommendations to partners.

• Communication and Leadership: Excellent written and verbal communication skills, including the ability to present to senior leadership.

• Time Management and Execution: Prioritize and implement time-sensitive initiatives while maintaining attention to detail.

• Partner and Team Collaboration: Strong cross functional partner management capabilities, with experience influencing and collaborating across teams.

• Initiative and Fast-paced Execution: Ability to drive initiatives from concept to execution in a fast-paced environment.

Hub Locations & Work Arrangement:

• Hybrid Model: 3-4 days in hub location per week

• Remote: This role is NOT a remote role.

The base salary range for this role is $166,000 - $265,000.00.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. 

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Title: Leadership Experience Accelerator Program Associate

Location: Grand Rapids United States

Job Description:

Category Per Diem and On Call Location Grand Rapids, Michigan Job function Operations Job family Per Diem Examiner

Shift Day Employee type On-Call Work mode Remote

Job Description

Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, perform with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy training program.

Responsibilities:

Ensures all specimens are collected accurately and on time.

• Collects specimens according to established procedures.
• Conducts in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre- employment drug screenings and other Quest Diagnostics services.
• Responsible for completing application packets and other paperwork accurately.
• Label, centrifuge and split specimens as required by test order.
• Upload and complete cases in portal within 24 hours on weekdays and within 48 hours on weekends.
• Package specimens for transport and ship to lab indicated on work orders.

Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination.

• Maintains records of each specimen collected each day. Support Record Deletion process when directed by Management.
• Submits original paperwork to destination.
• Provides customer service to clients.

Follows current Examiner's Manual.

• Reads, understands and complies with departmental policies, protocols and procedures: (i.e., Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
• Maintains all appropriate Phlebotomy logs.
• Maintains error rate of no more than 3%.
• Confirms exams with clients day before appointment and status the case at time of confirmation.
• Correct non-applicant errors within a 24-hour timeframe.
• Submits accurate time and travel logs as directed by management and on time.
• Submits accurate expense forms, if applicable, on the required day.
• Properly clock in and out for work assignments.
• Provides travel logs when applicable.

Demonstrates organizational commitment.

• Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times. Be aware of smoke residue and heavy fragrances.
• Wear company issued identification badge at all times during work assignments.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Communicates appropriately with customers, agents, applicants, coworkers and the general public.
• Communicates all unresolved problems immediately to the appropriate Manager or Supervisor.
• Remains polite and courteous at all times.

Additional responsibilities required of Mobile Examiner.

• Ensures facilities or work areas are neat, clean and in good repair, takes appropriate action to advise Manager or Supervisor of required repairs and maintenance; Disposes of biohazard containers when scheduled.
• Assist with periodic inventory counts, report shortages and problems to Manager or Supervisor as they occur; stocks supplies as needed.
• Provide supply orders as specified by Branch Manager.
• Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOP's, advising Manager or Supervisor of any issues or problems as they arise.
• Performs other department-related clerical duties when assigned.
• Answers phone and dispatch calls when assigned.
• Participates on teams and special projects when asked.
• Assist Manager or Supervisor with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines.
• With direction and guidance from Manager or Supervisor, and having appropriate training guidelines, act as mentor and resource person for new employees providing support for department protocols, practices and procedures.
• Assist with distribution of technical information and communications to the work group.
• Flexible travel (up to 25-mile radius) and flexible work hours. Maintain dates of availability and dates unavailable in Examview.

All other duties as assigned, within scope of the position.

Required use of company iPad or specified electronic device.

Qualifications:

Required Work Experience:

• Minimum 100 documented successful blood draws required.
• Minimum one-year phlebotomy experience. Experience with pediatric and geriatric patients is a plus.

Preferred Work Experience:

• Prefer urine or hair follicle collection and EKG experience.

Physical and Mental Requirements:

• Sitting for periods of time.
• Standing while performing work.
• Driving to and from work assignments.
• Lifting no more than 40 pounds.
• Ability to multitask.
• Must be flexible and available based on staffing requirements, weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings, and early AM.
• Must have a valid driver license and clean driving record with access to dependable/insured transportation.

Skills:

• Excellent interpersonal and communication skills.
• Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.
• Basic computer skills in Microsoft office with the ability to learn new software.
• Must be able to make decisions based on established procedures and exercise good judgment. Seek supervisor guidance when appropriate.
• Ability to work in a rapidly changing environment.

Education

• High School Diploma or Equivalent (Required)

Licenses and Certifications

• ASCP Certification (Required)
• Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)
• Phlebotomy or Medical Assistant certification (Preferred)

57978

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any inidual as to whom an agency has sent an unsolicited resume.

Title: Sr. Claims Specialist, General Liability

Location: Maitland United States

Job Description:

Zurich is seeking an inidual interested in growing their claims career with our Commercial General Liability Team.

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct inidual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into one of the following North American Claims offices: Maitland, FL; Omaha, NE; Schaumburg, IL ; Addison, TX; Atlanta, GA; Overland Park, KS; New York, NY; or Gold River, CA

As a General Liability Senior Claims Specialist, you will work with a team of claims professionals with erse experiences and backgrounds. This environment will support your development as you hone your technical skill set in General Liability policy interpretation and coverage analysis to resolve your claims effectively.

At this level, you will handle multi-party commercial line claims of moderate to high exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.

You will be expected to collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers, and brokers to provide a quality claims experience. Additionally, you will learn and develop knowledge of established protocols and industry best practices to ensure that claims are handled in the most efficient, effective way while delivering a quality customer-centric claims experience.

Basic Qualifications:

• Juris Doctor with 2+ years of experience in Claims and/or Litigation Management

OR

• Bachelor's Degree with 6+ years of experience in Claims and/or Litigation Management

OR

• High School Diploma Equivalent with 8+ years of experience in Claims and/or Litigation Management

OR

• Zurich Certified Insurance Apprentice with an Associate Degree and 6+ years of experience in Claims and/or Litigation Management

OR

• Completion of Zurich Claims Training Program and 6+ years of experience in Claims and/or Litigation Management
• Must obtain and maintain required adjuster license(s)
• Proficiency in Microsoft Office
• Knowledge of insurance regulations, markets, and products

Preferred Qualifications:

• 6+ years of experience in commercial general liability claims handling, including complex litigated and high severity injury claims
• 6+ years of litigation management experience
• Ability to work independently
• Active adjuster's license
• Strong relationship-building skills and ability to collaborate across work groups
• Familiarity with claims adjustment process and vendor utilization
• Understanding of financial and actuarial/reserving concepts
• Negotiation strategies expertise
• Strong strategic thinking and negotiation skills
• Organizational and time management abilities
• Customer service experience
• Strong analytical, critical thinking, and problem-solving skills
• Excellent verbal and written communication skills

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $75,800.00 - 124,100.00, with short-term incentive bonus eligibility set at 15%.

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future-for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Location(s): AM - Maitland, AM - Addison, AM - Atlanta, AM - Florida Virtual Office, AM - Gold River, AM - New York, AM - Omaha, AM - Overland Park, AM - Schaumburg

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MD1 #LI-ASSOCIATE #LI-HYBRID

Nearest Major Market: Orlando

Title: Sales Representative, Inbound Remote

Location:

Chandler, Arizona, United States • Tempe, Arizona, United States • Phoenix, Arizona, United States • Mesa, Arizona, United States • Scottsdale, Arizona, United States • Paradise Valley, Arizona, United States • Tucson, Arizona, United States • Peoria, Arizona, United States • Queen Creek, Arizona, United StatesView Less

Remote

Job Description

Sales - Inside/Call Center

Typical Starting Salary

$55,000-$75,000

Minimum Salary

$55,000.00

Maximum Salary

$75,000.00

Schedule