**About Listings Project

About the Role

A typical day as a Customer Experience Specialist includes: 

• Read and review 50-100 listings and email each Lister confirmations or follow-ups
• Answer 10-30 support tickets within Listings Project's First Response Time
• Respond  to any customer support-related tasks, such as payment disputes, report  trends, and share customer feedback according to Listings Project protocols
• Communicate and collaborate with the remote team on any relevant tasks and projects

Note: This is a Part Time position scheduled 28 hours per week over 4 working days. Due to the unique business needs of the CX Department, the schedule requirements detailed below in the Role Requirements section are a must-have for this role. Please confirm your availability aligns with the work schedule prior to applying. All Listing Project employees are eligible for Paid Time Off benefits, to support work life balance.

**Role Responsibilities include:

Vetting Listings:

• Read and review listing submissions to ensure they adhere to Listings Project's Community Agreements and Terms of Use, as well as ensure listings comply with fair housing and employment rights. 
• Use exceptional attention to detail to follow all steps in the Listings Project vetting process to ensure high quality listings. 
• Manage communication with every Lister to update them on their listing status and customer journey.
• Ensure listings are finalized and ready for publication by Tuesday nights at 11:59pm ET.

Customer Support

• Deliver timely, empathetic, friendly customer support to the community via email. Ability to meet Listings Project's metrics for first response time and ticket volume.
• Format support tickets accordingly to ensure proper data and reporting.
• Communicate any urgent tickets with the Director of CX and/or the entire team via Asana.

Data and Reporting

• Listing trends are properly documented weekly and reported to the Director of CX to inform future vetting changes, new practices or policies, or product improvements.
• Support ticket trends are properly documented weekly and reported to the Director of CX to keep records of customer trends, complaints, requests for new features and enhancements, and attending to and helping to resolve product or service issues. 
• Help identify and track key metrics and trends for guiding success in achieving customer experience goals.

Team Collaboration 

• Partner with Listings Project staff to advance company wide goals including CX related support on projects, initiatives, and tasks as needed. 
• Communicate cross-functionally promptly, clearly, and give and receive feedback in an ongoing, structured way.
• Support the Director of Customer Experience in completing routine Department tasks such as updating FAQs, creating or updating email templates, updating knowledge base with new practices, and offering general administrative support, as needed.
• Effectively organize your work to remain productive with asynchronous communication cycles and to coordinate work across teams.

Requirements

Online Customer Support and Service

• You bring at least 2 years of relevant skills and experience in the areas of online customer service and e-commerce. You're familiar with Customer Relationship Management (CRM) software platforms and CX industry standards in regards to response time and customer satisfaction.

Project Ownership & Support

• You've contributed to successful team projects. You balance multiple tasks and complete your work on time. You have owned priority projects and tasks within your Department.

Collaboration

• You use collaboration tools and systems to coordinate your work. You are an effective team player and skilled communicator. You are comfortable with async team communication in a remote work environment.

Creativity & Growth

• You seek to learn more about best practices in customer-facing communication and customer journey. You bring creativity to your work of improving a customer's experience with Listings Project. You actively give and receive feedback, and are open to learning and growth.

Community

• Mission & Values Alignment. You are inspired by the Listings Project mission and you are personally committed to living your values and engaging in community. You professionally practice and uphold Listings Project's Values & Community Agreements and contribute to a vibrant workplace community. Listings Project values equity, transparency, accountability, collective care, justice and joy.

Technical Skill Must Have:

• Familiarity with e-commerce CRM platforms, preferably Zendesk
• Nice to Have: technical proficiency or systems experience with payment processors, marketing email platforms, and project management platforms (such as Asana)

Additional Role Requirements

Schedule Details. This is a Part Time position scheduled 28 hours per week over 4 working days. Due to the unique business needs of the CX Department, the schedule requirements detailed below are a must-have for this role. Please confirm your availability aligns with the work schedule prior to applying.

Monday: 8 hour shift, tent. 9am-5pm ET

Benefits

The hourly rate for the position if based in New York is $30 per hour. Market rates and geographic location will be carefully considered when calculating inidual employee compensation. As a part of our commitment to pay equity in our company, compensation is non-negotiable.

Listings Project is a people-centered company, and our total rewards package reflects that with: 

• Fully Remote Work. All Listings Project employees work remotely. A remote work stipend is available.

• Generous PTO Policy. We offer part time employees 10 personal/vacation days and 5 wellness days including time off for self care. Employees who are required to work on a holiday are eligible for flexible time off. All employees are granted PTO hours in full on your first day.  

• 401(k) Match. Listings Project employees are eligible for 401(k) company matching.

• Professional Development. Funds are available to maximize professional impact and growth.

Title: Customer Service Representative

Location: US_Remote_California

Work Type: Remote, Full Time

Job ID: JR100649

Job Description:

Pay rate: $18/hr

Who we are:

At InteLogix, we are passionate about empowering iniduals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?

• Are you driven to deliver effective results while providing excellent customer service?

• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal

• Career Advancement

• Early access to earned wages (access up to 50% of earned wages, capped at $500)

Responsibilities:

• Provide information about SNAP EBT transactions to customers

• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions

• Maintain a thorough understanding of products, services and policies to effectively assist customers

• Accurately document customer interactions and transactions across all tools/platforms

• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

• Strive to exceed customer satisfaction goals and performance metrics

• Continuously seek opportunities to improve the customer experience and streamline processes

• Stay updated on product knowledge and industry trends to better assist customers

• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate:

• Must be 18 years of age or older

• High School Diploma or equivalent

• Bilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skills.

• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work

• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

• Superb attendance, so you can be there when our customers need us

Work at home requirements:

• High speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed

• WiFi must be turned off at all times

• Windows Updates must be current

• Private and distraction free home work space with the ability to close a door

All job offers are contingent upon:

• Completion of drug screen

• Completion of background check

• Completion of fingerprints

Title: Operations Program Support - Supervisor 2

Location: US NY - Rochester

Job Description:

Full time

job requisition id

JR25-000323

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Public Partnerships LLC (PPL) provides helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We will, along with a erse alliance of service partners across the state, support the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.

Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve. 

This role is based in New York State, and employees are expected to work in a hybrid/onsite capacity at one of our designated offices.

Role Overview 

The Ops Program Support Supervisor 2 is responsible for overseeing the day-to-day operations of the Program Support and Outreach Specialist team, ensuring that high standards of customer service are met. This role involves managing a team of Ops Program Support Supervisor, providing coaching and support, addressing complex client concerns, and maintaining a positive and productive team environment. The Ops Program Support Supervisor 2 plays a key role in delivering excellent service to clients while ensuring that team performance aligns with company goals. 

• Team Supervision: Oversee a team of Ops Program Support Supervisor, providing guidance, coaching, and feedback to ensure high levels of performance of the Sups team. 
• Performance Management: Monitor and evaluate team performance against KPIs (Key Performance Indicators) and service standards. Conduct regular performance reviews and provide constructive feedback. 
• Team Leadership & Staff Engagement: Responsible for conducting regular one-on-one check-ins with staff and leading team meetings to provide guidance, monitor progress, and foster team alignment with organizational goals
• Process Ownership & SOP Development: Responsible for developing, documenting, and maintaining Standard Operating Procedures (SOPs) to memorialize team processes, taking full ownership of their accuracy and ensuring timely updates as workflows evolve. All SOPs are to be submitted to the manager for review, finalization, and formal approval.
• Cross-Functional Collaboration & Training Facilitation: Leads cross-functional team meetings to deliver training, share operational updates, and ensure alignment across departments on key processes and initiatives
• Training Development & Departmental Collaboration: Collaborates with the manager to develop internal department training materials and actively participates in department-wide meetings to support alignment, knowledge sharing, and continuous improvement.
• Staff Engagement & Team Culture Development: Collaborates with the manager to promote staff engagement through team-building initiatives, recognition efforts, and fostering a positive and inclusive work environment.
• Client Support: Handle escalated customer inquiries, concerns, or complaints, ensuring timely and effective resolutions while maintaining high customer satisfaction. 
• Training & Development: Assist in onboarding and training new team members and ensure ongoing development through regular coaching and skills training. 
• Process Improvement: Identify opportunities to improve customer service processes, workflows, and tools. Collaborate with the team to implement changes that increase efficiency and client satisfaction. 
• Quality Assurance: Ensure that all customer interactions meet company standards for quality, professionalism, and compliance with policies and regulations. 
• Scheduling & Coordination: Assist in managing staff scheduling and coordinate coverage to ensure uninterrupted operational support, including adjusting shifts, managing time-off requests, and responding to real-time staffing needs.
• Reporting: Generate regular reports on team performance, customer feedback, and key metrics. Use data to identify trends and provide insights to the Manager, Ops Program Support. 
• Collaboration: Work closely with other departments (e.g., Operations, Enrollment, Compliance) to address client needs and improve the overall client experience. 
• Client Advocacy: Advocate for clients, ensuring their needs are understood and appropriately addressed by the team.

Required Skills:

• Leadership Skills: Proven ability to lead, motivate, and coach a team to deliver exceptional customer service. 
• Problem-Solving: Strong ability to handle complex customer issues, providing effective and efficient resolutions. 
• Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with clients and team members. 
• Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment. 
• Customer-Centric Focus: A passion for delivering exceptional service and ensuring client satisfaction. 
• Compliance Knowledge: Understanding of industry regulations and best practices related customer service in healthcare or home care services is a plus. 
• Technical Skills: Comfort with CRM systems, scheduling tools, and other customer service technologies.

Education:

High school diploma or equivalent required; associate or bachelor’s degree preferred.

Experience:

2+ years of experience in customer service or client support, with at least 1 year in a supervisory or leadership role.

Compensation: $30.00 - $38.50/Hour ($62,400 - $80,080 + 10% Bonus)

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified

PPL is an Equal Opportunity Employer dedicated to celebrating ersity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and inidual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Title: Business Development Representative (BDR)

Location: New York City

Department: Sales and Growth

Compensation

• Estimated Base Salary $70K – $80K • Offers Equity • $15K – $20K Commission

This salary range is reflective of the total compensation offering for this position. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits. Actual compensation will be determined based on various factors, including the candidate's qualifications, skills, relevant experience, and internal equity. Reality Defender is an equal opportunity employer and committed to fostering a erse and inclusive culture where everyone can excel.

Job Description:

Who we are.

Reality Defender secures critical communication channels against deepfake impersonations, enabling enterprises and governments to interact with confidence in an AI-powered world. Our patented multimodal approach detects sophisticated impersonations in real time, while flexible deployment options integrate seamlessly with existing infrastructure. Through continuous engineering and rigorous testing, Reality Defender empowers security teams to stop deepfake-enabled attacks before they can compromise assets or damage institutional trust.

Youtube: Reality Defender Wins RSA Most Innovative Startup

The Business Development Representative (BDR) Role.

We are looking for a motivated early career sales professional with an entrepreneurial spirit to join our outbound Sales team in New York City. Through research on prospective customers and outreach experimentation, you’ll help define our outbound sales motion and drive business revenue. Responsibilities include:

• Prospect into strategic business accounts via cold call, email and social strategies to educate them on our products

• Collaborate with Sales team to develop and implement prospecting strategies that will create a strong sales pipeline

• Engage inbound leads and apply qualification assessments through initial communications and ongoing metrics

• Support Product Lead sales motion to promote Free Tier usage to self-service paying customers and enterprise sales motions

• Experiment with different audiences, messaging, and channels to generate new business opportunities

Who you are.

• 1+ years of work experience in a sales or customer-facing role

• Excellent written and verbal communication skills

• Experience with CRM tools (Hubspot, Salesforce, etc.)

Within 1 month, you’ll…

• Gain a deep understanding of Reality Defender’s product offerings

• Learn the sales process and how to collaborate with the Sales and Marketing teams

• Qualify inbound leads and support discovery and qualification process

• Engage in lead generation and prospecting

Within 3 months, you’ll…

• Support Product Lead Growth (PLG) generated Product Qualified Leads (PQLs) to convert into paying customers and enterprise pipeline

• Research prospects to match against Reality Defender’s ICP

• Use existing materials and custom messaging to nurture qualified prospects into the sales pipeline

• Experiment with new strategies by establishing small-scale tests with leads before incorporating into regular sourcing efforts

Within 6 months, you’ll…

• Participate in meetings booked with Account Executives and set them up for a successful prospect handoff

• Analyze data from outreach efforts to improve internal practices

• Maintain accurate data management to support future sales predictions

Within 12 months, you’ll…

• Train others on how to position Reality Defender’s product offerings

• Frequently collaborate with Sales and Marketing team members on new materials to educate prospects and customers

• Identify bottlenecks in the pipeline and suggest strategies to combat these issues

What we offer.

Reality Defender offers the following benefits to all our employees, regardless of location:

• Healthcare plans with 100% premium coverage for employees and partial coverage available for dependents

• Dental and Vision plans with 100% premium coverage for employees and their dependents

• Short/Long-term disability and life insurance plans with 100% premium coverage for employees

• FSA/HSA and 401k programs

• Equity compensation

• 20 days of PTO per year

• 12 weeks of Parental Leave

• Learning and Development budget

• Monthly wellness benefits

• Annual company-sponsored offsite

For employees working from Reality Defender’s HQ in NYC, we offer additional benefits:

• Daily in-office lunch through UberEats

• Commuter benefits

• Remote Fridays

• Happy Hours and other local events

Title: Manager, Enterprise Account Management

Location: Remote, New York, United States

Job Description:

WideOrbit is seeking a visionary and results-driven senior leader to head our Enterprise Account Management (EAM) team reporting to the VP of Sales, representing our most strategically important accounts. This leader will be responsible for coaching and mentoring a customer-facing team that will focus on driving strategic growth, operational excellence, and cross-functional alignment within our top customers. The ideal candidate will be a high-impact leader with an understanding of enterprise sales motions, account planning strategies, and customer success best practices.

Here’s what success will look like:

Opportunity Identification & Account Planning

• Partner closely with Sales to align EAMs to strategic accounts and sales motions
• Drive co-creation of account plans that surface expansion, upsell, and cross-sell opportunities
• Ensure consistent execution of customer health and adoption strategies across accounts, ensuring customer retention
• Align with sales leadership to coach EAMs on consultative selling techniques and value articulation
• Design and develop account reviews that take a customer-first approach, validating what we know about our customers businesses and how we are partnering to help them grow. Demonstrate to customers at every opportunity the value of WideOrbit as a partnership.

Operational Efficiency

• Collaborate with Operations teams to optimize tools, processes, and workflows
• Implement scalable systems for tracking customer outcomes and business impact
• Create dashboards and reporting that will drive data-informed decisions
• Consistently audit engagement approach to adapt to evolving customer need

Cross-Functional Collaboration

• Provide actionable insights from customer engagements to influence product strategy
• Represent the voice of the customer in executive-level planning and business reviews
• Lead strategic initiatives that position the team as a revenue engine within the sales ecosystem
• Drive alignment between EAMs and operational teams, ensuring customer-centric focus to all customer engagement

Issue Escalation

• You will provide leadership and support on escalated and critical issues within the team’s book of business
• You will create a backup strategy and provide team coverage, as needed within the team’s book of business

Team Leadership & Growth

• Build, develop, and retain a high-performing team of Enterprise Account Managers
• Foster a culture of performance, ownership, and continuous development
• Define team KPIs and performance metrics aligned to customer growth and retention
• Champion career development and succession planning within the team

Success Metrics:

• Customer expansion rate and net retention
• Customer health/satisfaction metrics
• Time-to-value for enterprise accounts
• Operational benchmarks (e.g., productivity per EAM, engagement coverage)

To thrive in this role, we’re looking for:

• 5+ years of experience in Customer Success, Sales, or related enterprise-facing roles
• 5+ years leading a sales focused team, responsible for $10M+ books of business
• Experience in ad technology, advertising, media, or enterprise software a plus
• Strong background in strategic account planning, opportunity and pipeline management
• Extensive experience with customer lifecycle management, business reviews, and value delivery
• Demonstrated success leading high-performing teams through change and growth
• Ability to influence cross-functional stakeholders, including sales, product, and operations
• Experience mentoring and developing senior-level talent with a focus on empowerment and retention
• Ability to resolve problems and collaborate with internal resources on escalated issues
• Strong interpersonal skills with a proven record of building relationships with internal and external customers
• Comfort with conversations at all levels, from inidual contributors to executives

Physical Requirement:

• Prolonged periods of sitting at a desk and working on a computer.

Location: This position can be based in any of our offices. Remote/Telecommute will also be considered. Up to 50% Domestic and International travel is required.

Pay Range: $120,000- $160,000, Sales Incentive & Annual Variable Bonus

Compensation:

The compensation range listed, and a general description of other compensation and benefits will apply to this position.  Various factors are considered to determine compensation ranges including market data, location, experience, qualifications, and skills. WideOrbit reserves the right to pay more or less than the salary and benefit information posted.

Benefits & Perks:

Besides a great work environment with smart and friendly coworkers, direct access to leadership and knowledge about how your work impacts company success, here are some of our benefits and perks:

A competitive salary, health insurance, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, 401(k) match, and plenty of opportunities to grow!

Equal Opportunity Employer:

We are committed to treating all applicants fairly, WideOrbit is an equal opportunity employer that prohibits unlawful discrimination based on race, color, religion, sex, national origin, age, physical or mental disability, medical condition, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. Additionally, we consider qualified applicants whose histories are impacted by our justice system, consistent with applicable federal, state, and local law.

Title: Supervisor - Global Shareholder Services

Location: Rancho Cordova, California, United States of America

Job Description:

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and erse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

What is the Global Shareholder Services group responsible for?

Financial Professionals and Shareholders are at the center of all that we do as a Service Delivery team. We strive for simplicity, seek continuous improvement, and embrace innovation. Our contemporary model maximizes the talent of our people while leveraging capabilities offered by our industry-leading partners.

What is the Supervisor responsible for?

The Supervisor plays a key leadership role, overseeing the day-to-day operations of our Customer Service team, ensuring accuracy, compliance, and exceptional service delivery for all of our clients. We are seeking a detail-oriented, organized, and driven professional who is passionate about team leadership and fostering a collaborative work environment.

What are the ongoing responsibilities of a Supervisor?

• Supervise a team of client representatives, providing guidance, mentorship, and ongoing training to ensure optimal team performance.

• Ensure compliance with all regulatory policies, industry standards, and internal operating procedures within the transfer agent environment.

• Conduct call monitoring to identify gaps and/or issues and implement corrective actions as needed.

• Act as the primary escalation point for complex client inquiries and operational issues, providing clear resolution and maintaining high standards of client satisfaction.

• Coordinate with other departments, such as compliance, legal, and IT, to streamline workflow and support organizational objectives.

• Monitor daily call volume, assign tasks, and set priorities to meet daily call service level agreements and department goals.

• Generate, analyze, and present operational reports and metrics to senior management.

• Participate in recruiting, hiring, and onboarding of new staff within the FAST.

• Facilitate regular team meetings, distribute updates on policy changes, and foster open communication within the group.

• Identify opportunities for process improvement and implement best practices to drive operational efficiency.

• Stay current on industry trends, changes in relevant regulations, and emerging technologies.

What ideal qualifications, skills & experience would help someone to be successful?

• Bachelor’s degree in finance, business administration, or a related field (or equivalent combination of education and experience).

• Minimum of 3 - 5 years of experience in transfer agency, mutual fund operations, or a similar financial services environment.

• At least 1 year of supervisory or team leadership experience is preferred.

• Comprehensive knowledge of transfer agency operations, industry regulations (such as SEC, FINRA, or equivalent), and best practices.

• Strong analytical, organizational, and problem-solving skills with keen attention to detail.

• Excellent verbal and written communication skills, including the ability to interact effectively with clients, team members, and senior management.

• Proficiency with transfer agency systems, and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

• Demonstrated commitment to upholding confidentiality, ethical standards, and regulatory compliance at all times.

• A customer-centric mindset with a focus on delivering outstanding service to both internal and external stakeholders.

• Ability to work hybrid schedule in Rancho Cordova, CA, or St. Petersburg, FL

Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary — designed to support their well-being and recognize their time, talents, and results. Along with base compensation, employees are eligible for an annual discretionary bonus, a 401(k) plan with a generous match, and recognition rewards. We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program. We expect the annual salary for this position to range between $72,000.00 - $88,000.00, depending on location and level of relevant experience, plus discretionary bonus.

#LI-Hybrid

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by the variety of perspectives and experiences brought by talent from around the world. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on inidual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered. Learn more about the wide range of benefits we offer at Franklin Templeton.

Highlights of our benefits include:

• Three weeks paid time off the first year

• Medical, dental and vision insurance

• 401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits

• Employee Stock Investment Program

• Tuition Assistance Program

• Purchase of company funds with no sales charge

• Onsite fitness center and recreation center*

• Onsite cafeteria*

*Only applicable at certain locations

Learn more about the wide range of benefits we offer at Franklin Templeton

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Title: Insurance Claims Specialist PB

Location: Home Work 

Full time

Job Description:

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full.  Below, you’ll find other important information about this position. 

Responsible for managing patient account balances including accurate claim submission, compliance will all federal/state and third party billing regulations, timely follow-up, and assistance with denial management to ensure the financial viability of the WVU Medicine hospitals. Employs excellent customer service, oral and written communication skills to provide customer support and resolve issues that arise from customer inquiries. Supports the work of the department by completing reports and clerical duties as needed. Works with leadership and other team members to achieve best in class revenue cycle operations.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School diploma or equivalent.

PREFERRED QUALIFICATIONS:

EXPERIENCE:

1. One (1) year medical billing/medical office experience

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Submits accurate and timely claims to third party payers.

2. Resolves claim edits and account errors prior to claim submission.

3. Adheres to appropriate procedures and timelines for follow-up with third party payers to ensure collections and to exceed department goals.

4. Gathers statistics, completes reports and performs other duties as scheduled or requested.

5. Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.

6. Complies with Notices of Privacy Practices and follows all HIPAA regulations pertaining to PHI and claim submission/follow-up.

7. Contacts third party payers to resolve unpaid claims.

8. Utilizes payer portals and payer websites to verify claim status and conduct account follow-up.

9. Assists Patient Access and Care Management with denials investigation and resolution.

10. Participates in educational programs to meet mandatory requirements and identified needs with regard to job and personal growth.

11. Attends department meetings, teleconferences and webcasts as necessary.

12. Researches and processes mail returns and claims rejected by the payer.

13. Reconciles billing account transactions to ensure accurate account information according to established procedures.

14. Processes billing and follow-up transactions in an accurate and timely manner.

15. Develops and maintains working knowledge of all federal, state and local regulations pertaining to professional billing.

16. Monitors accounts to facilitate timely follow-up and payment to maximize cash receipts.

17. Maintains work queue volumes and productivity within established guidelines.

18. Provides excellent customer service to patients, visitors and employees.

19. Participates in performance improvement initiatives as requested.

20. Works with supervisor and manager to develop and exceed annual goals.

21. Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public regarding demographic/clinical/financial information.

22. Communicates problems hindering workflow to management in a timely manner.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

1. Must be able to sit for extended periods of time.

2. Must have reading and comprehension ability.

3. Visual acuity must be within normal range.

4. Must be able to communicate effectively.

5. Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

1. Office type environment.

SKILLS AND ABILITIES:

1. Excellent oral and written communication skills.

2. Working knowledge of computers.

3. Knowledge of medical terminology preferred.

4. Knowledge of business math preferred.

5. Knowledge of ICD-10 and CPT coding processes preferred.

6. Excellent customer service and telephone etiquette.

7. Ability to use tact and diplomacy in dealing with others.

8. Maintains knowledge of revenue cycle operations, third party reimbursement and medical terminology including all aspects of payer relations, claims adjudication, contractual claims processing, credit balance resolution and general reimbursement procedures.

9. Ability to understand written and oral communication.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

SYSTEM West Virginia University Health System

Cost Center:

544 UHA Patient Financial Services

Title: Data AdminTour support

Location: Nevada, Utah

Job Description:

Remote Utah and Remote Nevada residents will be considered as well.

Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Computer and Workplace proficiency:

Monitor the required Outlook mailboxes and respond in a timely and accurate manner.

Protect the privacy and security of guests and coworkers.

Answer each call with a smile in one’s voice for the brand-specific appropriate greeting, and using the guests’ name when possible.

Support all co-workers and treat them with dignity and respect.

Comply with quality assurance expectations and standards.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Safety and Security 

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a erse workforce and sustaining an inclusive culture.

Your potential has a place here with TTEC's award-winning employment experience. As a Healthcare Customer Service Representative working remotely in North Carolina, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer service experience Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) High school diploma or equivalent Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage range of $16 to $17 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working remotely in Virginia, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience High speed internet (>15 mbps) What You Can Expect Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $15.25 per hour plus performance bonus and opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Your potential has a place here with TTEC's award-winning employment experience. As an Insurance Customer Support Associate working remotely, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work%26reg; certification in the United States says it all! Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States.Residents of Colorado, Florida, Illinois, Louisiana, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You%27ll be Doing As an Insurance Customer Support Associate you'll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy inidual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle. During a Typical Day, You'll Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business. Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets. What You Bring to the Role 1 year or more of customer service experience High school diploma or equivalent Recognize and solve problems of mid-to-high level customer service issues Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $16 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You%27ll report to Team Lead. You%27ll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That%27s all we do. Since 1982, we%27ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world%27s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Your potential has a place here with TTEC's award-winning employment experience. As a Healthcare Customer Service Representative working remotely in California, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience High speed internet connection (>25mbps). What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $17.65 plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit "> for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Your potential has a place here with TTEC's award-winning employment experience. As a Bilingual Healthcare Customer Service Representative - Spanish-English working remotely, you'll be a part of bringing humanity to business. Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States.Residents of Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work%26reg; certification in the United States says it all! What You'll be Doing Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Bilingual in English and Spanish 6 months or more of customer service experience Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) High school diploma or equivalent Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage range of $17 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You%27ll report to Team Lead. You%27ll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That%27s all we do. Since 1982, we%27ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world%27s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Your potential has a place here with TTEC's award-winning employment experience. As a Healthcare Customer Service Representative, working remotely in Florida, you'll be a part of bringing humanity to business Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) High school diploma or equivalent Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $16 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Title: Project Manager

- San Antonio

Location: TX-San Antonio

Job Description: Job Description

Insight Global is looking for an OSP Project Manager to join our team supporting a large telecommunications customer. This inidual will be responsible for providing end-to-end customer support, solutions, planning and implementing fiber connectivity solutions, managing customer orders, handling customer service requests, coordinating installations, executing and serving as single point of contact for customers, post-sale, providing direction and project ownership by leading the implementation, execution and communication of projects / orders for customers.

Responsibilities:

• Daily management of splicing vendors across multiple projects to expedite the splicing and testing of fiber optic routes.
• Assess and validate requirements (routing, fiber counts, hut spacing, etc.) for new route planning to ensure route objectives are clearly defined and meet stakeholder requirements.
• Coordinates access to customer and network points of presence for fiber splicing and testing vendors.
• Provides specialized telecommunications technical expertise related to fiber optic splicing & testing.
• Collaborates with internal project managers to refine project schedules and budgets. Actively manage schedule, vendor process and documentation requirements and budget throughout project execution.
• Ensure compliance with splicing activity maintenance scheduling and customer notification processes.
• Provides direct interface with customers, subcontractors, jurisdictional authorities and interoffice personnel. Supports customer meetings as necessary which requires in person meetings and travel to client and/or construction sites.
• Oversees procurement of equipment and materials required for project implementation. Actively monitor material stock and order lead times to negate material delays.
• Proactively identify and mitigate project risks and develop contingency plans.
• Conduct construction resource planning to ensure project objectives are met.
• Develop RFPs for the splicing & testing of routes. Manage the RFP process and negotiate with bidders to ensure the lowest qualified awards are made. Diligently manage the contract terms throughout the life of each contract.
• Provide project-level and executive project reporting including regular updates to our key stakeholders.
• Ensure routes are delivered on time, on budget and as per construction standards.
• Deliver splicing documents to the support teams in a timely manner to ensure route is properly documented.
• Must perform on-site surveys and attend field meetings required to ensure projects meet the delivery/ commitment dates identified.
• Required to meet with various municipalities and vendors to review project scope and to ensure positive communication is maintained.
• This is a contract to hire position paying between $32 - 45/hr.

We are a company committed to creating erse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 5+ years in the telecommunications industry with outside plant, fiber optics, telecommunication architectures, optical transport equipment, and project management experience.
• Fiber optic cable splicing and testing knowledge.
• ODTR Experience - Experience with EXFO fast reporter

Nice to Have Skills & Experience

- Experience with EXFO fast reporter

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

BitMEX is looking to hire a Community Support - (Part time, Chinese Speaker) to join their team. This is a part-time position that can be done remotely anywhere in Asia.

Title: State-to-State (S2S) Resolution Support

Hybrid Work Optional

locations Salem | ODOT | DMV - Headquarters

time type Full time

Agency: Department of Transportation

Salary Range: $3,429 - $4,622

Position Type: Employee

Position Title: State-to-State (S2S) Resolution Support

Job Description:

• Office Specialist 2 - State-to-State (S2S) Resolution Support
• Oregon Department of Transportation
• Driver & Motor Vehicle (DMV) Services Division
• Driver Services / Driver Specialty Unit
• Salem
• This position is open for recruitment and fully funded following the 2025 Special Legislative Session.

The role:

Join our state-to-state team where you will ensure accurate electronic transmission of driving record information to and from other jurisdictions while identifying and resolving duplicate driver's license and identification card credentials. Apply today!

We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:

• Resolve potential duplicate credential issuances with other jurisdictions.

• Review new issuance of commercial driver's license's (CDL's) to ensure all required driver history is received.

• Review daily reports and address work items.

• Respond to email inquiries and phone calls from other state help desks.

• Maintain a comprehensive knowledge of daily operational workflow systems, including the Oregon License Issuance and Vehicle Registration system (OLIVR), Microsoft Outlook programs and American Association of Motor Vehicle Administrators (AAMVA) Clearing House.

• Demonstrate knowledge and application of complex state and federal laws, regulations, policies and procedures related to the state-to-state program.

• Work in a standard office environment with hybrid work options available! Remote work available 2-3 days per week after training and trail service period is complete.

• To request a copy of the position description, which includes all duties and working conditions, please email.

What's in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.

• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

• Public Service Loan Forgiveness opportunity!

Minimum qualifications:

Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents;

OR

An associate degree in any field;

OR

An equivalent combination of education and experience.

What we'd like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience and education to help us decide who will move forward.

• Experience working in a constantly changing and fast paced environment.

• Experience in performing a variety of clerical functions with high attention to detail while balancing phone calls.

• Proven excellent customer service and time management skills.

• Experience working independently and within a team.

Need help?

• For questions, call or email.

Additional information:

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security's I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.

• We may use this recruitment to fill multiple or future vacancies.

• We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.

• You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact. This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

#LI-ODOT

#LI-DNP

#LI-Hybrid

Office work, administrative, assistant,

Title: Infosec Customer Trust Analyst, Security Customer Enablement

Location:

This role will be remote, and based in Ireland or the UK.

Category: Business Operations

Job Description:

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with erse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next InfoSec Customer Trust Analyst, Security Customer Enablement that sits within our Enterprise Information Security Organization.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, erse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This position is needed to support security awareness and education for Twilio sales teams and customers. 

Security Customer Enablement is responsible for maintenance of information security for our largest customers. This role requires an understanding of cybersecurity, compliance, technical knowledge, and strong interpersonal skills.

You will partner with Product, Legal and InfoSec teams to be the face of Security/Customer Trust. The Security Analyst role will be accountable for answering questionnaires with integrity, reviewing legal documentation, and at times may be representing Twilio Security during technical audits.

Responsibilities

• Independently manage and respond to security questionnaires, customer calls and more from Twilio’s largest and most regulated customers. This includes the review, understanding, and alignment of questionnaire requirements with company policies, practices, and controls.
• Collaborate closely with internal subject matter experts to gather and deliver accurate responses to Third-Party requests, ensuring alignment with industry standards and regulatory obligations.
• Identify and communicate potential security risks or gaps within questionnaire responses in collaboration with relevant teams.
• Maintain an up-to-date repository of questionnaire responses, reflecting the latest and most relevant information.
• Contribute to the enhancement of security questionnaire response templates and processes, aiding in their development and refinement.
  Thrive in an autonomous, fast-paced, collaborative environment, consistently delivering high-quality outputs within set deadlines.
• Cultivate and sustain productive relationships with internal stakeholders, facilitating the collection of accurate security details for Twilio's erse range of products and services.
• Propose innovative ideas to enhance team and organizational processes and procedures.
• Develop proficiency in comprehending legal language.
• Collaborate closely with the Audit Lead to orchestrate external Twilio Security audits, engaging internal stakeholders effectively.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values erse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required: 

• 2+ years experience in customer facing technical roles engaging customers on various topics such as security, regulatory requirements, and risk management.
• 2+ years experience working with security concepts and technology, including encryption, networking, databases, telephony, email, LDAP, middleware, and applications ideally in a cloud environment, cloud and or API knowledge. Understanding of frameworks (e.g., SOC, NIST) is a plus.
• Comfort in conveying technical concepts both verbally and in written form, catering to a broad audience.
• Showcase meticulous attention to detail, with expertise in both grammatical rules and formatting. 
• Possess excellent time management, organizational, and multitasking skills.
• Demonstrate the ability to collaborate effectively with personnel at all levels within an organization.

**Desired:**Experience in business writing and/or technical writing.

• Previous involvement in overseeing security questionnaires or analogous compliance-related tasks.
• Knowledgeable of security or compliance audits and/or assessments.
• Experience reviewing and redlining contracts and legal documents from an InfoSec perspective.
• You have or would be willing to obtain certification(s) such as: Security+, SSCP, CISSP, CISA, GSEC, CCSP, CCSK, PMP, CRISC, CFCP, or similar.
• Experience with developing technical standards, and operational guidelines.
• Experience working with common security frameworks and regulatory requirements (e.g., FISC, CCPA, GDPR, PCI, SOC, ISO/IEC 2700X, COBIT, etc.).

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Title: Sr. Injury Adjuster- UM

Location:This hybrid role requires an inidual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL.

Type: Full-Time

Job Description:

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Sr. Injury Adjuster- UM, you will work within defined guidelines and framework, responsible to adjust attorney-involved, moderately complex bodily injury claims, and UM claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy.

This hybrid role requires an inidual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Adjusts attorney-involved and non-represented soft tissue and moderately complex bodily injury claims with injuries (e.g., torn meniscus, broken bones, disc herniations) and UM/UIM claims, as well as some auto physical damage associated with those claims.
• Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes.
• Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates.
• Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.
• Partners with and/or directs vendors and internal business partners to facilitate timely claims resolution.
• Delivers a best-in-class member service experience by setting appropriate expectations and proactive communication.
• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.
• 2 years of auto claims adjusting experience.
• 1 year of injury adjusting experience.
• Proficient knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations.
• Proficient negotiation, investigation, communication, and conflict resolution skills.
• Demonstrated time-management and decision-making skills.
• Proven investigatory, prioritizing, multi-tasking, and problem-solving skills.
• Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims.
• Ability to exercise sound financial judgment and discretion in handling insurance claims.
• Proficient knowledge of coverage evaluation, loss assessment, and loss reserving.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What sets you apart:

• 4 or more years auto liability/casualty adjusting experience.
• 1 year or more experience in Uninsured motorist (UM) claims
• Ongoing professional development with a focus on Insurance
• Bachelors degree or higher

Compensation range: The salary range for this position is: $63,590 - $121,530**.**

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and inidual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Title: Manager, Technical Account Management

Location: San Jose, Costa Rica

Will be able to  work from any existing Smartsheet  office or remotely within Costa Rica.

Job Description:

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

Smartsheet is looking for an experienced leader to help mentor, develop, and scale a team of Technical Account Managers (TAM). The right candidate has experience providing best-in-class support to customers, with the ability to manage and grow a dynamic team of TAMs in a fast-evolving program. You will bring customer-facing experience to help you properly mentor team members by providing the best path to success in this technical role. As a leader, you will help implement processes and procedures for improved efficiency across our team and the entire Services organization.

Working to support the Smartsheet TAM team, you are a resource for TAMs that operate as a single point of contact and business advisor to their Smartsheet customers. Your focus is to ensure that your TAM team will provide premier services aligned to the customer’s priorities to maximize their Smartsheet investment’s business value. The TAM position is revenue-generating as customers will pay an annual fee with a 24x7 on-call service.

You will report to our Senior Manager, Technical Account Management, and can work from any existing Smartsheet  office or remotely within Costa Rica.

Estimated Breakdown:

• 45% Team Performance and Coaching 
• 25% Operational Execution and Quality Assurance 
• 20% Strategic Alignment 
• 10% Change Management

You Will: 

• Team Performance and Coaching:
• Manage and mentor a team of new and experienced Technical Account Managers
• Conduct 1:1’s with assigned team members
• Help define and set team and inidual goals, provide ongoing performance feedback and prepare/deliver performance reviews and support attrition management activities
• Coaching on consultative customer approach, ROI articulation and business value delivery
• Motivate the team to provide consistent service for enhanced customer satisfaction, increased adoption, and prevention of customer churn
• Ensure team has proper training and tools required to be successful in their role
• Strong understanding of TAM the Premier Services portfolio, including all of our premium applications, integrations, and API
• Help define and set team and inidual goals, provide ongoing performance feedback and prepare/deliver performance reviews

Operational Execution and Quality Assurance

• Manage a large portfolio of customers (in excess of 40 or more customers)
• Drive execution consistency across assigned team for all TAM service offerings
• Participate in and drive quarterly customer pulse checks to ensure customer satisfaction and renewals
• Drive team performance metrics as defined by Professional Services for the TAM organization
• Guide TAMs to deliver services across the entire TAM Customer Engagement process 
• Serve as an escalation point when Manager presence is necessary for direct report’s key customer accounts
• Partner with peer managers to recruit and hire TAMs and make decisions around workload balance, capacity management and staffing assignments and challenges

Strategic Alignment :

• Participate in and drive quarterly customer pulse checks to ensure customer satisfaction and renewals.
• Partner with Sales, Product, Support and Professional Services to proactively align TAM services with new and existing customers
• Align with Product, Engineering, Sales, and Services team as a voice of the TAM team as required
• Create strategic relationships with key technical stakeholders within our customer organizations
• Change Management Champion new methodologies, tooling, and engagement processes
• Reinforce a culture of learning, agility, and business impact Recommend/Build/Refine programs and initiatives to drive continuous improvement and scale of the TAM program
• Accomplish other tasks as assigned

You Have: 

• 6+ years in a customer-facing role within Customer Success, Technical Support, Account Management, or Technical Account Management experience, preferably within Enterprise SaaS
• Strong leadership, process development, organization, team building and management, communication (verbal, written, and presentation), and interpersonal skills
• Understanding of RESTful APIs
• Ability to learn technical solutions and integrations as required
• Act as a role model to others and ability to lead by example
• Proven ability to engage with leaders in large-size companies
• Demonstrated capacity and passion for mentoring and team growth
• Exceptional critical thinking and problem-solving skills, with the ability to explain complex concepts clearly
• Passion for working with leading-edge, web-based technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements
• Experience and success partnering across departments
• Willing to travel periodically based on customer and business need
• Prior or current Smartsheet experience is a significant plus for this role
• Bachelors (BA/BS) degree in Business, IT Engineering or other related fields strongly preferred
• 2+ years of prior management experience strongly preferred

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome erse perspectives and nontraditional paths—because we know that impact comes from iniduals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Title: Manager, Contact Center Operations

Location

Atlanta, Georgia, Phoenix, Arizona, Dallas, Texas, Tampa, Florida, Buffalo, New York, Houston, Texas

Employment Type

Full time

Location Type

Remote

Department

Insurance

Compensation

• Base Annual Pay $100K – $140K • Offers Equity

Department: Insurance

Job Description:

You could work anywhere. Why us?

• Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size).

• Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc.

• Disrupt a massive market and take us to a $5B business in the next few years.

• Be immersed in a talent-dense environment and greatly accelerate your career growth.

About the opportunity:

We are looking for a Manager, Contact Center Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently.

You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root.

Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries.

How you will make an impact:

• Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics.

• Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on.

• Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans.

• Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring.

• Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service.

Minimum requirements:

• 2+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment

• Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance

• Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes

• Track record of driving performance by managing inputs, not just outcomes

• Comfort working across onshore and offshore teams, ideally in a tech-forward environment

Ideal profile:

• You are a systems thinker who thrives on creating structure and accountability

• You have a track record of elevating performance and don’t shy away from tough conversations

• You bring urgency, clarity, and high standards to everything you do

• You take full ownership of your domain and don’t wait for others to tell you what to do

• You are energized by rolling up your sleeves, digging into data, and solving problems at their root

• You believe feedback is a gift and you proactively seek it

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]

The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.

We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

About Jerry.ai:

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Joinour team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Title: Manager, Customer Operations (Inbound Virtual Contact Center)

Location

Atlanta, Georgia, Dallas, Texas, Houston, Texas, Miami, Florida, Tucson, Arizona, Portland, Oregon

Employment Type

Full time

Location Type

Remote

Department

Insurance

Compensation

• Base Annual Pay $100K – $140K • Offers Equity

Department: Insurance

Job Description:

You could work anywhere. Why us?

• Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size).

• Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc.

• Disrupt a massive market and take us to a $5B business in the next few years.

• Be immersed in a talent-dense environment and greatly accelerate your career growth.

About the opportunity:

We are looking for a Manager, Customer Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently.

You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root.

Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries.

How you will make an impact:

• Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics.

• Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on.

• Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans.

• Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring.

• Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service.

Minimum requirements:

• 2+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment

• Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance

• Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes

• Track record of driving performance by managing inputs, not just outcomes

• Comfort working across onshore and offshore teams, ideally in a tech-forward environment

Ideal profile:

• You are a systems thinker who thrives on creating structure and accountability

• You have a track record of elevating performance and don’t shy away from tough conversations

• You bring urgency, clarity, and high standards to everything you do

• You take full ownership of your domain and don’t wait for others to tell you what to do

• You are energized by rolling up your sleeves, digging into data, and solving problems at their root

• You believe feedback is a gift and you proactively seek it

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]

The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.

We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

About Jerry.ai:

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market

Title: Surgery Export Operations Manager

Hybrid Work

Locations

• Raritan, New Jersey, United States of America
• Pennsylvania (Any City)
• New Jersey (Any City)
• New York (Any City)

Full time

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job SubFunction:

Customer Service Operations

Job Category:

People Leader

All Job Posting Locations:

New Jersey (Any City), New York (Any City), Pennsylvania (Any City), Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson is recruiting for a Surgery Export Operations Manager, located in Raritan, NJ!

Remote work options may be considered on a case-by-case basis and if approved by the Company.

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

The Surgery Export Operations Manager is responsible for the J&J affiliate exports business out of the US Global Distribution hubs. This includes responsibility for order management, disputes management, issue resolution, cross-regional governance, flow optimization, process improvements, and automation. The role is responsible for leading 5-10 direct team members.

Key Responsibilities:

• Lead Export Customer Support operations, ensuring best-in-class execution of Order Management, inquiries, troubleshooting, Delivery Service Issue (DSI) investigations, claims management, special shipping requirements, and error resolutions.

• Shape and execute Export strategy, including policy development, budget alignment, and long-term business objectives.

• Leverage digital tools and analytics to build proactive monitoring capabilities—anticipating and resolving issues before they impact customers.

• Develop and maintain performance metrics that maximize efficiency, financial health, and customer experience.

• Provide leadership on transformation projects—driving strategy development, supporting end-to-end impact analysis, and execution of change initiatives.

• Drive credentialing and active usage of Project Management, Process Excellence, and Digital tools—applying these to identify inefficiencies, analyze solutions, and deliver prioritized, value-based improvements.

• Define and maintain operational standards for customer interactions and service commitments, ensuring consistent expectations across markets.

• Demonstrate expertise across multiple functional areas with deep knowledge of deliver operations, planning processes, system capabilities and limitations, and customer needs—positioning Export as a key driver of business success.

• Lead E2E customer-focused, decision-making across the global Export community—including Inter-Regional Transportation, Distribution Centers, Trade Compliance, Planning, and Affiliate partners.

• Supervise ~7 associates providing coaching, development and performance planning, and motivation to reach the iniduals' highest potentials.

Qualifications

Education:

• Bachelor's degree required

• Master's degree or focused degree specifically in Logistics, Supply Chain, or Business preferred

Experience and Skills:

Required:

• Minimum of 6 years’ experience in a Logistics or Supply Chain environment

• Strong organizational skills and experience coordinating cross-functional teams

• Highly collaborative with the ability to lead and influence others in a complex matrix organization

• Ability to act decisively and manage risks with limited information

• Ability to navigate in an ambiguous environment, work independently, manage complexity, and take ownership for results

• Ability to communicate clearly and concisely across all levels of the company

• Proven track record of identifying and implementing continuous improvement opportunities

Preferred:

• Experience leading process improvements and/or change management initiatives and associated governance processes

• Experience with data analytics and associated tools

• Project Management experience or credentialing

• Understanding of supply chain interdependencies (end to end)

• Experience working cross-Business Unit, especially within MedTech

• Proven track record of building and developing erse, high-performing teams

• Financial acuity

Other:

• This person may sit at any Continental U.S J&J location

• Travel up to 10% domestic/international

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and iniduals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an inidual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

$100,000-$172,500

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours  Additional information can be found through the link below.  https://www.careers.jnj.com/employee-benefits

Title: Senior Manager, Customer Operations (Inbound Virtual Contact Center)

Location

New York, New York, Palo Alto, CA, Los Angeles, California, Salt Lake City, Utah, Chicago, Illinois, Boston, Massachusetts, Raleigh, North Carolina

Employment Type

Full time

Location Type

Remote

Department

Insurance

Compensation

• Base Annual Pay $120K – $160K • Offers Equity

Department: Insurance

Job Description:

You could work anywhere. Why us?

• Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size).

• Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc.

• Disrupt a massive market and take us to a $5B business in the next few years.

• Be immersed in a talent-dense environment and greatly accelerate your career growth.

About the opportunity:

We are looking for a Senior Manager, Customer Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently.

You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root.

Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries.

How you will make an impact:

• Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics.

• Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on.

• Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans.

• Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring.

• Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service.

Minimum requirements:

• 3+ years of experience managing a similar sized team of inbound contact center agents and team leads or supervisors, in a high-volume, metric-driven environment

• Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance

• Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes

• Track record of driving performance by managing inputs, not just outcomes

• Comfort working across onshore and offshore teams, ideally in a tech-forward environment

Ideal profile:

• You are a systems thinker who thrives on creating structure and accountability

• You have a track record of elevating performance and don’t shy away from tough conversations

• You bring urgency, clarity, and high standards to everything you do

• You take full ownership of your domain and don’t wait for others to tell you what to do

• You are energized by rolling up your sleeves, digging into data, and solving problems at their root

• You believe feedback is a gift and you proactively seek it

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]

The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.

We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

About Jerry.ai:

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Title: Customer Support Specialist

Location: United States - West Virginia - Morgantown

Hybrid

TRAVEL:: Yes, 20 % of the Time

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for ersity, working mothers, female executives, and scientists.

The Opportunity

• This position is a field Service based role.
• Qualified candidates must currently live in the Morgantown, West Virginia area.
• Relocation assistance is not authorized for this position

The Customer Support Specialist is the primary automation account contact covering both technical support and customer experience.  The position provides ongoing proactive product support for assigned accounts.  The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts.

What You’ll Work On

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues.
• Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs.
• Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs.
• Performs proactive service support activities to maintain system performance. 
• Applies standard troubleshooting tools or concepts to identify the real issue and its root cause.
• Determines level of urgency of service support requests; develops recommendations and implements solutions that reflect customer and Abbott business needs.
• Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
• Plan and prioritize customer visits and activities to do in each account.
• Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays.
• Coordinate order delivery and billing of products and/or services in assigned accounts.  Monitor inventory and replenish accordingly.
• Partner with the Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout the commercial cycle and participate in customer business reviews.
• Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. 
• Responsible for achieving revenue generation goals in assigned accounts.
• Accountable for customer satisfaction; loyalty and value expansion revenue in assigned accounts.  Makes decisions on parts utilization within the pre-approved budget range for the role.  Parts utilization decisions outside of the pre-approved budget range require management approval.  Accountable for on-hand trunk inventory accuracy.
• Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns

Required Qualifications

• Associate's Degree or equivalent experience.
• Minimum Experience / Training Required
• 2 years of relevant experience with instrumentation utilized in a laboratory environment
• 2 years of experience interfacing with customers.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for erse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee ersity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$26.35 – $52.65/hour

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

CRLB Core Lab

LOCATION:

United States of America : Remote 

TRAVEL:

Yes, 20 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment

Abbott is an Equal Opportunity Employer of Minorities/Women/Iniduals with Disabilities/Protected Veterans.

Title: System Support Engineer Level I

remote type Remote

locations USA CA - Milpitas 155

time type Full time

Job Description:

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Our state-of-the-art facilities around the globe provide an environment that enables our highly talented and passionate workforce to be the best at their professions. We are always seeking great people to join our company on its journey to greatness.

JOB SUMMARY:   

The System Support Engineer Level I (SSE I) is a member of the BD Global Technical Support center of excellence, a dynamic and innovative department that endeavors to provide high-level technical advice, consultation, and remote troubleshooting for internal and external customers. This position serves as afront lineintake mechanism for technical inquiries and is dedicated to providing customer support service on the operation and repair of automated diagnostic instrumentation produced and sold by BD Life Sciences.

Responsibilities: 

• Delivers comprehensive technical support through telephone, chat, and email channels, troubleshooting instrument issues ranging from basic to moderate complexity with minimal supervision while maintaining detailed documentation in the service management system.

• Maintains consistent follow-up on ongoing service interactions, ensures timely resolution of customer problems, and escalates complex issues appropriately to System Support Engineer Level II while coordinating with advanced specialists.

• Leverages cutting-edge technical solutions including merged reality and remote system access to efficiently diagnose and resolve customer issues, while also handling necessary part orders to facilitate repairs.

• Actively promotes and maintains a culture of privacy and security in accordance with HIPAA and GDPR requirements, particularly when handling protected health information (PHI).

• Consistently maintains a professional image through all communications and behaviors, participates in on-call rotations to support extended hours, and focuses on achieving high customer satisfaction by building confidence in BD products and services.

Minimum Requirements:

• Must demonstrate excellent technical writing abilities, typing proficiency, and the capability to manage complex technical conversations across multiple channels (telephone, chat, and email) while maintaining superior customer service standards.

• Should possess a working knowledge of electronics, electro-mechanical devices, and experience with basic test equipment. Additionally, must be proficient in PC assembly, upgrades, repairs, and networking troubleshooting.

•  Working knowledge of medical devices and equipment, Laboratory Information Systems (LIS), and database management is highly desired, demonstrating specialized technical aptitude in healthcare technology environments.

• Must demonstrate the ability to handle various customer inquiries simultaneously, adapt to a changing business environment, and work effectively with moderate supervision while maintaining organization and prioritization skills.

• Should exhibit strong customer focus and solution-oriented mindset, with demonstrated interpersonal skills and passion for providing exceptional service while working collaboratively as part of a technical support team.

Preferred Requirements:

• Basic level of experience in the usage and/or troubleshooting and repair of relevant equipment (medical devices; electronic systems) 

• Lab or Field Service experience in Flow Cytometry, immunology, immuno-oncology, molecular and cellular biology or related biologic field highly preferred. 

• Flow Cytometry, cell-sorting knowledge preferred 

• Associate degree, required preferably in Electronics/Computers/Biomedical Engineering, Bachelor’s Degree (Biology/Science emphasis) preferred.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers 

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

#earlycareer

Required Skills

Optional Skills

.Primary Work Location

USA CA - Milpitas 155

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$30.00 - $49.40 USD Hourly

Title: System Support Engineer Level I

Location: USA CA - Milpitas 155

Remote

Full-time

Job Description:

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Our state-of-the-art facilities around the globe provide an environment that enables our highly talented and passionate workforce to be the best at their professions. We are always seeking great people to join our company on its journey to greatness.

JOB SUMMARY:   

The System Support Engineer Level I (SSE I) is a member of the BD Global Technical Support center of excellence, a dynamic and innovative department that endeavors to provide high-level technical advice, consultation, and remote troubleshooting for internal and external customers. This position serves as afront lineintake mechanism for technical inquiries and is dedicated to providing customer support service on the operation and repair of automated diagnostic instrumentation produced and sold by BD Life Sciences.

Responsibilities: 

• Delivers comprehensive technical support through telephone, chat, and email channels, troubleshooting instrument issues ranging from basic to moderate complexity with minimal supervision while maintaining detailed documentation in the service management system.

• Maintains consistent follow-up on ongoing service interactions, ensures timely resolution of customer problems, and escalates complex issues appropriately to System Support Engineer Level II while coordinating with advanced specialists.

• Leverages cutting-edge technical solutions including merged reality and remote system access to efficiently diagnose and resolve customer issues, while also handling necessary part orders to facilitate repairs.

• Actively promotes and maintains a culture of privacy and security in accordance with HIPAA and GDPR requirements, particularly when handling protected health information (PHI).

• Consistently maintains a professional image through all communications and behaviors, participates in on-call rotations to support extended hours, and focuses on achieving high customer satisfaction by building confidence in BD products and services.

Minimum Requirements:

• Must demonstrate excellent technical writing abilities, typing proficiency, and the capability to manage complex technical conversations across multiple channels (telephone, chat, and email) while maintaining superior customer service standards.

• Should possess a working knowledge of electronics, electro-mechanical devices, and experience with basic test equipment. Additionally, must be proficient in PC assembly, upgrades, repairs, and networking troubleshooting.

•  Working knowledge of medical devices and equipment, Laboratory Information Systems (LIS), and database management is highly desired, demonstrating specialized technical aptitude in healthcare technology environments.

• Must demonstrate the ability to handle various customer inquiries simultaneously, adapt to a changing business environment, and work effectively with moderate supervision while maintaining organization and prioritization skills.

• Should exhibit strong customer focus and solution-oriented mindset, with demonstrated interpersonal skills and passion for providing exceptional service while working collaboratively as part of a technical support team.

Preferred Requirements:

• Basic level of experience in the usage and/or troubleshooting and repair of relevant equipment (medical devices; electronic systems) 

• Lab or Field Service experience in Flow Cytometry, immunology, immuno-oncology, molecular and cellular biology or related biologic field highly preferred. 

• Flow Cytometry, cell-sorting knowledge preferred 

• Associate degree, required preferably in Electronics/Computers/Biomedical Engineering, Bachelor’s Degree (Biology/Science emphasis) preferred.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers 

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Primary Work Location

USA CA - Milpitas 155

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$30.00 - $49.40 USD Hourly

Title: Manager, Customer Operations (Inbound Virtual Contact Center)

Location

New York, New York, Palo Alto, CA, Los Angeles, California, Salt Lake City, Utah, Chicago, Illinois, Boston, Massachusetts, Raleigh, North Carolina

Employment Type: Full time

Location Type: Remote

Department: Insurance

Compensation

• Base Annual Pay $100K – $140K • Offers Equity

Department: Insurance

Job Description:

You could work anywhere. Why us?

• Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size).

• Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc.

• Disrupt a massive market and take us to a $5B business in the next few years.

• Be immersed in a talent-dense environment and greatly accelerate your career growth.

About the opportunity:

We are looking for a Manager, Customer Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently.

You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root.

Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries.

How you will make an impact:

• Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics.

• Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on.

• Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans.

• Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring.

• Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service.

Minimum requirements:

• 2+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment

• Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance

• Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes

• Track record of driving performance by managing inputs, not just outcomes

• Comfort working across onshore and offshore teams, ideally in a tech-forward environment

Ideal profile:

• You are a systems thinker who thrives on creating structure and accountability

• You have a track record of elevating performance and don’t shy away from tough conversations

• You bring urgency, clarity, and high standards to everything you do

• You take full ownership of your domain and don’t wait for others to tell you what to do

• You are energized by rolling up your sleeves, digging into data, and solving problems at their root

• You believe feedback is a gift and you proactively seek it

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]

The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.

We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

About Jerry.ai:

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Title: Senior Analyst, Business Product Owner

Hybrid Work

locations

• Titusville, New Jersey, United States of America
• Shepherdsville, Kentucky, United States of America

time type Full time

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job SubFunction:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Shepherdsville, Kentucky, United States of America, Titusville, New Jersey, United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains.

This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

The Senior Analyst, Business Product Owner, is responsible for leading the support and continuous improvement of digital solutions within the Canadian Customer Service organization. Acting as a strategic partner between business units and IT, the role ensures seamless system integration, handles error resolution, and drives platform adoption. The position supports ERP (TIME), JJCC, and EDI operations, maintains SOX compliance, and facilitates process efficiencies to enhance operational performance, support business growth, and enable digital transformation.

Key Responsibilities:

Multi-functional Collaboration

• Act as the primary liaison between Canadian operations, IT teams, and North American leadership.
• Gather, analyze, and prioritize business requirements to support system enhancements.
• Partner with GTO and product owners to deploy new functionalities and improvements.

System Implementation & Support

• Lead user acceptance testing (UAT), feedback collection, and successful deployment of solutions.
• Provide post-launch support and monitor system performance to identify improvement opportunities.

Data & Analytics

• Collaborate with Data & Analytics teams to ensure data accuracy and support validation efforts.
• Leverage data insights to drive continuous process improvement and platform optimization.

EDI & Order Management

• Manage daily EDI operations, onboarding, and change requests.
• Monitor and resolve EDI-related sales order errors and oversee order-to-invoice flow.

Training & Compliance

• Develop and deliver end-user training to support adoption and change management.
• Ensure system integrity, optimization, and compliance with SOX and internal standards.

Qualifications

Education:

• A minimum Bachelor's / University degree or equivalent experience

Experience and Skills:

Required:

• A minimum 5 years of extensive knowledge in End-to-End supply chain practices.
• Proficiency in project management tools and software.
• Excellent time management and organizational skills
• Experience leading/supporting technology implementations.

Preferred:

• S4/HANA and EDI experience
• Expertise in Sales Order Management

Other:

• This position may require up to 10% domestic and international travel & be on site 3 days a week at home office location.
• Requires proficiency in English (oral and written); proficiency in French is highly desired

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: R-037254

Canada - Requisition Number: R-036196

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.\]

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and iniduals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an inidual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits:

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
• Caregiver Leave – 10 days
• Volunteer Leave – 4 days
• Military Spouse Time-Off – 80 hours

Additional information can be found through the link below. 

https://www.careers.jnj.com/employee-benefits

$77,000.00- 124,200.00 USD

Title: Operations Manager

Location: Cincinnati United States

remote type

On-Site

locations

OH - Cincinnati

time type

Part time

posted on

Posted 2 Days Ago

time left to apply

End Date: January 7, 2026 (30+ days left to apply)

job requisition id

R0743917

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store’s crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

29

Time Type

Part time

Pay Range

The typical pay range for this role is:

$17.00 - $29.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 01/07/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Title: Senior Manager, Contact Center Operations

Location Palo Alto, CA, Los Angeles, California, New York, New York, Boston, Massachusetts, Chicago, Illinois, Atlanta, Georgia, Austin, Texas

Employment Type Full time

Location Type Remote

Department Insurance

Compensation Base Annual Pay $120K – $160K • Offers Equity

Job Description:

You could work anywhere. Why us?

• Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size).

• Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc.

• Disrupt a massive market and take us to a $5B business in the next few years.

• Be immersed in a talent-dense environment and greatly accelerate your career growth.

About the opportunity:

We are looking for a Senior Manager, Contact Center Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently.

You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root.

Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries.

How you will make an impact:

• Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics.

• Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on.

• Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans.

• Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring.

• Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service.

Minimum requirements:

• 3+ years of experience managing a similar sized team of inbound contact center agents and team leads or supervisors, in a high-volume, metric-driven environment

• Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance

• Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes

• Track record of driving performance by managing inputs, not just outcomes

• Comfort working across onshore and offshore teams, ideally in a tech-forward environment

Ideal profile:

• You are a systems thinker who thrives on creating structure and accountability

• You have a track record of elevating performance and don’t shy away from tough conversations

• You bring urgency, clarity, and high standards to everything you do

• You take full ownership of your domain and don’t wait for others to tell you what to do

• You are energized by rolling up your sleeves, digging into data, and solving problems at their root

• You believe feedback is a gift and you proactively seek it

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us.

The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.

We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

About Jerry.ai:

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Title: Customer Service Agent (Remote)

Location Atlanta, Georgia, Miami, Florida, Austin, Texas, Las Vegas, Nevada, Salt Lake City, Utah, Scottsdale, Arizona

Employment Type Full time

Location Type Remote

Department Insurance

Compensation $19.00 – $21.00 per hour • Offers Equity

Job Description:

About the Opportunity:

Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.

We are looking for a Customer Service Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!

How you will make an impact:

• Respond to inbound calls from existing customers

• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.

• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy

• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!

Who you are:

• You can multitask and manage multiple competing priorities

• You are passionate about helping others

• Has 2+ years of experience working in a call center environment

Compensation and perks:

• Hourly wage: $19.00 - 21.00

• We will pay for your P&C license (expected within 60 days after starting)

• Medical, dental, vision insurance, 401K match

• Ability to work remotely (we provide work equipment)

• Ongoing training and mentorship from our leadership team

• An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them

Schedule:

• Monday to Friday 3:30pm - 12am EST

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us.

The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.

We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

About Jerry.ai:

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Title: Manager, Contact Center Operations

Location Palo Alto, CA, Los Angeles, California, New York, New York, Boston, Massachusetts, Chicago, Illinois, Atlanta, Georgia, Austin, Texas

Employment Type Full time

Location Type Remote

Department Insurance

Compensation Base Annual Pay $100K – $140K • Offers Equity

Job Description:

You could work anywhere. Why us?

• Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size).

• Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc.

• Disrupt a massive market and take us to a $5B business in the next few years.

• Be immersed in a talent-dense environment and greatly accelerate your career growth.

About the opportunity:

We are looking for a Manager, Contact Center Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently.

You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root.

Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries.

How you will make an impact:

• Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics.

• Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on.

• Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans.

• Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring.

• Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service.

Minimum requirements:

• 2+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment

• Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance

• Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes

• Track record of driving performance by managing inputs, not just outcomes

• Comfort working across onshore and offshore teams, ideally in a tech-forward environment

Ideal profile:

• You are a systems thinker who thrives on creating structure and accountability

• You have a track record of elevating performance and don’t shy away from tough conversations

• You bring urgency, clarity, and high standards to everything you do

• You take full ownership of your domain and don’t wait for others to tell you what to do

• You are energized by rolling up your sleeves, digging into data, and solving problems at their root

• You believe feedback is a gift and you proactively seek it

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us.

The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.

We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

About Jerry.ai:

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Title: Operations Supervisor

On-Site

locations MI - Plymouth

time type Part time

Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

Management

• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews

Customer Service

• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)
• Maintain customer/patient confidentiality

Merchandise/Presentation

• Price merchandise
• Stock shelves
• Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Support the planning, execute the display and maintenance of off-shelf merchandise

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

20

Time Type

Part time

Pay Range

The typical pay range for this role is:

$16.00 - $24.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Title: Medical Interpreter I - Arabic

Location:

• Rochester, Minnesota

United States

Part-time

Onsite

Job Description:

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

• Carry out the duties of the medical interpreter with focus on lesser acute appointments; may help with higher acuity appointments depending on business need.
• Receives training and guidance form Medical interpreter II and Medical Interpreter III and Quality Assurance team.
• Supports and helps Clinical teams in their duties and responsibilities to increase successful outcomes and patient satisfaction with the hospital.
• Monitor self-performance with regards to interpreting skills.
• Help provide information on role and limitations of role to both patients and providers to contribute to a successful encounter.
• Utilizes terminology glossary created by Medical Interpreter III and Quality Assurance team.
• Actively completes training and education developed by Medical Interpreter III and Quality Assurance team.
• Document encounters within the Language Services dispatching system. Utilize on-line computer systems such as Outlook Express, some knowledge of Microsoft Suite is preferred, and usage of Epic as required.
• May be asked to help with translations or reviews on ad hoc manner.
• May be asked to help with on-call interpreting needs based on business need.
• Job may be physically demanding.

Qualifications

Fluency in English and foreign language(s)at a Superior, Advanced High, Advance-Mid or Advanced-Low level according to ACTFL - http://www.actfl.org/files/public/Guidelinesspeak.pdf.

High level of customer service and a positive approach.

High School degree required (Associates degree preferred).

Familiar with ersity of various cultural and socio-economic backgrounds.

Good interpersonal, organizational, and time-management skills.

Knowledge of computer systems.

Good analytical skills.

1-2 years of experience as an interpreter and strong medical vocabulary (including vocabulary of medical specialties, to interpret for our medical specialties clinics) is preferred.

Certification through the Certification Commission for Healthcare Interpreters (CCHI) or The National Board of Certification for Medical Interpreters (NBCMI) is preferred. The CCHI exam includes an Associate Healthcare Interpreter (AHI) status or the Certified Healthcare Interpreter (CHI) status. Certification through the NBCMI includes the Certified Medical Interpreter (CMI) status, Qualified Medical Interpreter (QMI) status, or Screened Medical Interpreter (SMI) status.

Associates or Bachelor degree preferred.

Exemption Status Nonexempt

Compensation Detail

Experience and tenure may be considered along with internal equity when job offers are extended.; $25.36 - $37.30 / hour

Benefits Eligible No

Schedule Part Time

Hours/Pay Period .0004

Schedule Details

Department hours are 7am-6pm Monday-Friday. Scheduled shift will be as needed and dependent on patient volumes and employee staffing. Candidate would be expected to work full-time during their five-to-seven-week training period.

Weekend Schedule As Needed

International Assignment No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Casie Johnson

Anesthesia Scheduler

Location: Nashville, TN, United States

Job Description:

Description

Introduction

Do you have the career opportunities as a Anesthesia Scheduler you want with your current employer? We have an exciting opportunity for you to join Work from Home which is part of the nations leading provider of healthcare services, HCA Healthcare.

Benefits

Work from Home offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Anesthesia Scheduler where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

What you will do in this role:

• Participates in the QGenda configuration for new facilities and modify existing configurations based on daily recurring coverage requirements.
• Build and monitor the PTO utilization in collaboration with practice leaders and operators.
• Coordinate daily available providers to the proper location(s)/times to maximize their productivity based on the prospective surgical schedules.
• Communicate and consult with stakeholders proactively on vacancies and options for coverage.
• Ensure that any "events" in Qgenda are cleared/corrected (e.g., missed punch, approval of early or late clock-in/outs, etc.)
• Ensure new and existing providers have access and the proper Qgenda profiles built.
• Assist in the reporting or exporting of schedule and timekeeping information from Qgenda necessary for schedule optimization and payroll-related processes.
• Collaborate with hospital and Physician Services Group stakeholders on process improvements to improve coverage optimization.
• Prepare complete anesthesia team staffing schedules, based on clinician availability allocating resources each month, to an established schedule, filling open shifts and emergency openings as they arise.
• Coordinate call outs and time off to ensure staff coverage throughout the ision.
• Educate clinicians on scheduling protocols and guidelines.
• Develop and maintain strong relationships and communication with clinicians to understand their needs and gain commitments to fill needed shifts.
• Understand and analyze each program's staffing needs and skill requirements to identify available clinical resources.
• Keep Scheduling Leadership, Program Operations Management and Clinical Leaders apprised of schedule status daily and engage their support as needed.
• Follow workflow for new providers to communicate timelines to meet anticipated first shift, follow up on new providers, ensure completion of the process in advance of anticipated first shift.
• Problem solves with scheduling team members to brainstorm issues, establish best practices, new approaches and provide support in filling shifts.
• Enter schedules into QGenda and distribute as necessary within established deadlines; reconcile and tracks work hours, track time punches, on call - call back hours and track additional compensation for all clinicians.
• Works on-call on a rotational basis, to cover evening, weekend or holiday emergencies.

What qualifications you will need:

• High School Diploma and or GED required, Associate College Degree preferred

• Minimum one year customer service experiences required, staffing industry experiences preferred.

• QGenda proficiency

• Experience using office productivity software tools like Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook, etc.

• Excellent oral and written communication skills

Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare's graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcares commitment to the care and improvement of human life.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Anesthesia Scheduler WFH opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Title: Call Center Senior Representative

Location:  CHICAGO, US

Category Other

Job Description:

Req ID: 343960

NTT DATA strives to hire exceptional, innovative and passionate iniduals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Call Center Senior Representative to join our team in CHICAGO, Illinois (US-IL), United States (US).

General Duties & Tasks

• Serve as the first point of contact for customers seeking first level assistance over the phone or email.
• Respond to and service customer calls via an inbound ACD system or emails via an email routing client.
• Educate and inform customers on account related billing questions, concerns and requests.
• Identify and provide the proper resolution that fully meets all Policies, Procedures and Protocols.
• Research and analyze inquiries taking appropriate action in resolving their billing situation.
• Promote positive customer relations while maintaining the highest standards of ethics, quality and professionalism.
• Perform application or navigational guidance on customer facing technologies.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on first level business requirements.
• Properly enter account notes after each customer contact meeting strict Account Note Maintenance Guidelines.
• Pass on feedback or suggestions to the appropriate internal team.
• Maintain a strong understanding and achievement with The CARE Framework as it pertains to Compliance, Attendance, Results and Excellence.
• Maintain a strong understanding and achievement with The EDGE Framework as it pertains to Quality Assurance programs, Quality Monitoring programs and Customer Feedback surveys.

Location of Job

• The location for our project is 2 N. LaSalle St. in downtown Chicago.
• A Voice CSR may opt for a 100% remote working arrangement if they comply with the following:
• Meet all of the Remote Workplace and Technology Requirements.
• Continually achieve positive results as outlined within The CARE Framework.
• The remote status of the assignment can end at any time based on the needs of our client, changes to our contract or failure to meet the required expectations.
• If the remote status of the assignment ends, the inidual would be required to work in the downtown Chicago office.

Minimum Requirements

• A minimum of 3 to 5 years' experience in a contact center and/or customer service environment.
• High school diploma or GED required.
• Language Requirement: Fluent English.
• Minimum 3 years' experience with contact center metrics and goals including those for Availability, Call Handling and Quality Assurance.

Preferred Skills

• Continuous vocational training, college coursework or a college degree preferred
• Strong verbal communication; able to demonstrate a clear and polished tone and articulate speaking ability.
• Strong business computer and keyboarding skills; able to navigate through multiple computer systems, screens and applications simultaneously and effortlessly.
• A customer facing demeanor with good service skills and the ability to deliver stellar customer service in a fluid and challenging environment.

To work remote, iniduals must meet all the established remote requirements including those pertaining to a home workspace and related technology.

Technology

• NTT DATA will provide a computer and headset for remote work, but new employees may need to use their own personal computer to initially log in and attend training virtually
• Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
• Failure to return equipment may result in collection actions and/or other consequences.
• Iniduals must provide their own high speed internet access with speeds at or above 50 Mbps.
• A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.

Technical Performance and Issue Tracking

• Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
• Remote employees must adhere to all technical support procedures and protocols.
• Chronic remote connectivity or technology issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.

Remote Workspace

Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.

• Employees must have a dedicated, professional workspace conducive to servicing Utility Billing customers with the same quality as an onsite environment.
• The workspace must be a permanent, unencumbered location used daily for work.
• Employees must work with minimal distractions that do not interfere with business operations or service delivery.
• Ideally, the workspace is isolated from other household members and used exclusively for job duties.
• Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.
• Employees must work from the same location consistently unless prior approval is obtained.
• If a change in work location is necessary:
• The new location must meet all Remote Workspace and Technology Requirements.
• Notification to NTT DATA Management is required before relocating.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $25,000 - $35,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on inidual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA</p>

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have erse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Title: Healthcare Customer Service Representative

Location: United States

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where iniduality is noticed and valued every day.

Remote Call Center Representative

Would you enjoy being part of a team that makes a difference in people's lives? Do you love helping people solve complex problems and deliver solutions? We are looking for people with a passion for helping others, naturally empathy, and are determined to deliver a comprehensive solution to healthcare-related calls. To be successful customer service experience is a plus, but not a requirement.

Conduent has plenty of growth opportunities within the healthcare team.

The pay rate is $16 per hour which may be below your state's minimum wage. Please take this into consideration when applying.

Training is 5 weeks classroom and 2 weeks nesting.

Successfully complete a mandatory paid training program with 100% attendance.

Hours of operation: Monday - Sunday 7:30am - 11:00pm EST

Medical, dental and vision benefits are available on the 1st day of employment.

Paid time off is accrued after 180 days (about 6 months) of employment.

Successfully navigate 6 systems and average 32 calls per day.

Responsibilities for Remote Call Center Representative:

• Respond to inbound inquiries regarding dental benefits, eligibility, claims, appeals, grievances, and provider searches for both Commercial and Medicare plans.
• Provide uniform interpretation and clarification of dental benefits, policies, and procedures to members, providers, and employer groups.
• Actively attempt to resolve member or provider concerns by investigating issues, contacting appropriate parties, and documenting all interactions accurately within the billing system.
• Investigate verbal complaints regarding billing, claims, or services rendered; escalate service failures to appropriate internal departments for follow-up and resolution.
• Retrieve and send written correspondence, including plan brochures, provider directories, and other printed materials as needed.
• Meet or exceed established ACD (Automated Call Distribution) system call volume and quality performance goals.
• Achieve all assigned inidual monthly performance metrics.
• Maintain current and thorough knowledge of all Member Services policies, procedures, and dental plan updates.
• Perform additional duties and responsibilities as assigned by management.

Requirement for Remote Call Center Representative:

• Successfully complete customer service assessment & typing test.
• High school diploma, GED, or college degree
• At least 1 year of Call Center experience preferred.
• 1 year of face-to-face customer service experience.
• Knowledge of and prior experience in the Dental, Medical or Managed Care industry is preferred.
• Must possess the following characteristics: self-motivation, resourceful, detail-oriented, sense of accountability and must be a team player.
• Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem solving.
• Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer.
• Effective communication skills over the phone.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Successful completion of background check is required for this position.
• Equipment and workspace requirements:
• We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
• You must have a home internet connection of 10 Download and 3 Upload Speed (you may do a quick check through https://www.speedtest.net/
• Must be able to hardwire your work computer directly to your home modem via ethernet. Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable.
• Must have a distraction free and secure work environment. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area).
• The application process will take less than 20 minutes and includes everything required to be considered.
• Apply to the role and provide your basic profile information (2 minutes)
• Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)
• Complete a typing test (1 minute) You will need a keyboard.
• Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes).

Important

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

We are currently NOT hiring in the following geographies, including but not limited to:

States: AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA.

Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.

Be part of the future

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.00/hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Title: Administrative Coordinator

- Remote - Nationwide

Location: Sacramento United States

Job Description:

Remote, Nationwide - Seeking Administrative Coordinator

Everybody Has A Role To Play In Transforming Healthcare

At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.

Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than inidual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Communicate any messages/inquiries/issues effectively, in a timely manner and professionally by showing sensitivity and respecting confidentiality. This includes both written and verbal communications with internal and external clients.

• Complete a broad variety of administrative tasks in support of the assigned department including managing an active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel relative meetings.

• Prepare professional reports and presentations as directed.

• Manage daily administrative duties with an emphasis on enhancing efficient workflow.

• Assist leadership with calendar support. Responsibilities could include internal/external meeting scheduling, reviewing calendars for conflicts, accepting/declining meetings on behalf of leaders, reminders of meetings and logistics and/or materials that may be needed.

• Make travel arrangements on behalf of leadership in accordance with policy.

• Prepare and edit correspondence, communications, presentations, and other documents. File and retrieve documents and reference materials. May conduct research, assemble and analyze data to prepare reports and documents.

• May initiate follow ups for specific leadership initiatives. Responsibilities could include contract expiration, meeting action items, evaluation feedback, surveys, required education and compliance, and other related work.

• May be responsible for answering and screening phone calls in a professional manner; take messages and handle inquiries as appropriate.

• May work with department leaders to develop necessary materials (e.g., manual, training modules, curriculum, etc.) to support the program. Evaluate impact of program in meeting the defined objectives of the program.

• Coordinate staff meetings/events/conference calls as instructed by leadership. Responsibilities could include agenda preparation, presentations, staffing, meeting collateral, logistics, notes, action item follow-up as necessary, etc.

• Review operating practices and implement improvements where necessary.

• Utilize and enter data into all department databases.

• Coordinate regional department activities as directed.

• Maintain Reporting, Time and Expenses, Project Status Reports, and Budget Reports.

• Collect and analyze data to produce weekly and monthly specialized reports.

• May coordinate seminars/meetings (planning, coordination with corporate staff on mailings, hotels, pre- and post-seminar follow-up), and attend seminars/meetings as directed to assist with registration and face-to-face contact with attendees.

• If supporting the Marketing department, duties will also include:

• Serve as the primary point of contact for requests from other departments, IT issues, HR/compliance reminders, etc.

• Maintain the [email protected] distribution list, responding to requests and directs to appropriate marketing resources and/or team members.

• Regularly update and maintain essential marketing documents, content databases, and media assets.

• Support campaign planning and execution efforts - clearly communicate campaign goals, deliverables, and timelines to the team.

• Coordinate the development of product and/or materials and other documents as needed to enable successful delivery of service to the clients/stakeholders.

• Attend project meetings and take minutes.

• Support a wide variety of special projects some of which may have organizational impact.

• May support the planning efforts associated with broader enterprise-wide meetings and events, ensuring seamless marketing operations.

Required Experience and Competencies

• High School Diploma or GED equivalent required.
• Two (2) years of administrative or office support, administrative analyst, or project/department coordination/support role required.
• 3-4 years of increasingly complex administrative support & project coordination experience preferred.
• Previous experience supporting a Marketing team is preferred if assigned to the Marketing department preferred.
• Previous customer service experience preferred.
• Ability to work independently with drive and initiative but also work well within a teamwork setting.
• Detail oriented and organized with the ability to juggle multiple tasks, prioritizing projects effectively, and maintaining a smooth operational flow within the assigned department.
• Ability to complete tasks with varying priorities under conditions requiring speed and accuracy.
• General knowledge of administrative procedures and standard business office practices.
• Must have strong customer service with client interactions both verbally and written.
• Strong analytical skills, creative conceptualization, collaborative management ability, and oral and written communication skills.
• Demonstrated ability to handle detailed work accurately and quickly, work to deadlines on multiple projects, and to work as a team member in a collaborative and participatory manner, and to interact both in person and over the phone with a courteous and professional demeanor.
• Strong verbal and written communication skills.
• Ability to use office equipment and automated systems/applications/software at an acceptable level of proficiency.
• Ability to establish and maintain effective working relationships as required by the duties of the position.
• Ability to read, understand and communicate in English sufficient to perform the duties of the position.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• If in the Business Development department, proficiency in content authoring tool - Captivate; if in the Learning & Development department, the ability to create e-learning courses.

The Community

Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

• Monthly wellness events and programs such as yoga, HIIT classes, and more
• Trainings to help support and advance your professional growth
• Team building activities such as virtual scavenger hunts and holiday celebrations
• Flexible work hours
• Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
• Outstanding Paid Time Off: 3-4 weeks' vacation, Paid holidays, Sabbatical
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP, travel assistance, and identify theft included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are excited to share the base salary range for this position is $24.28 - $30.36, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

• Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants only. No agencies please.

Title: Credentialing Analyst - Remote - Nationwide

Location: Sacramento, California United States

Remote - Nationwide

Full-Time 

250002PZ

Job Description:

Remote, Nationwide - Seeking Credentialing Analyst

Everybody Has A Role To Play In Transforming Healthcare

At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.

Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than inidual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Field, thoroughly document, and respond to support tickets related to various department applications (DocuSign, Drawloop, Online Credentialing Application, Salesforce, Shift Admin, etc.).
• Provide general product support/administration of department applications, which includes set up, maintenance, monitoring, and basic issue resolution.
• Maintain and run reports for management of provider credentials data and various department workflows.
• Develop and validate basic ad-hoc reports (i.e., Site Rosters or Salesforce Reports with 1-2 objects) of provider data as requested.
• Provide support with system training for new and existing department staff.
• Keep up to date on department workflows.
• Attend pertinent internal and external meetings.
• Provide excellent customer service and credentials support to internal and external clients.

Required Experience and Competencies

• 1-2 years of related work experience required.
• Associate degree in related field or a combination of education and work experience that demonstrates the attainment of the requisite knowledge, skills and abilities required.
• Knowledge of the Vituity policies and procedures relating to credentialing and onboarding.
• Ability to organize and prioritize work and manage multiple priorities.
• Ability to express ideas and convey information effectively in verbal and written communications.
• Ability to establish and maintain effective working relationships as required by the duties of the position.
• Ability to use office equipment and automated system applications/software at an acceptable level of proficiency.
• Ability to read, understand and communicate in English sufficient to perform the duties of the position.
• Intermediate to advanced MS Excel, Word, PowerPoint, and Outlook skills.
• Strong attention to detail, time management, and organization skills.
• Ability to maintain compliance with all regulatory and accrediting institutions.

The Community

Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

• Monthly wellness events and programs such as yoga, HIIT classes, and more
• Trainings to help support and advance your professional growth
• Team building activities such as virtual scavenger hunts and holiday celebrations
• Flexible work hours
• Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
• Outstanding Paid Time Off: 3-4 weeks' vacation, Paid holidays, Sabbatical
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP, travel assistance, and identify theft included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are excited to share the base salary range for this position is $24.28 - $30.36, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

• Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Bilingual Member Experience Specialist

Remote

Full time

Toronto, Ontario, Canada

Description

At Borrowell, we’re on a mission to help Canadians feel confident about their money. We empower iniduals to take control of their financial futures by providing the tools and insights needed to understand, build, and use their credit effectively.

1 in 10 Canadians use Borrowell for comprehensive credit monitoring and personalized insights. Our innovative services, including Credit Builder and rent reporting, help consumers build credit so they can unlock access to a wider range of financial products at more competitive rates. Additionally, we offer personalized financial product recommendations from Canada’s most trusted providers based on each member’s credit profile and financial goals.

Our team is erse, inclusive, and driven by a shared passion for making a meaningful difference in the lives of Canadians. We pride ourselves on fostering a culture of collaboration, humility, and innovation. If you’re looking to join a company that’s transforming the financial landscape and empowering Canadians to achieve their financial aspirations, we invite you to explore career opportunities at Borrowell. Together, we can help Canadians feel confident about money.

About the role:

Borrowell is looking for a self-motivated and driven Bilingual Member Experience Specialist passionate about product efficiencies, process improvement, and member experience. Reporting to the Team Lead- Member Experience, this role will support the ongoing management of our support and operations tools. You will create member resources and agent responses for new products, functionalities, and feature launches. Other key focus areas include optimizing our member and agent interaction with our technology stack and helping the member experience team leverage the appropriate technology channels and processes to delight our members.

Responsibilities:

• Create, translate and maintain member educational resources for new products, functionalities, and feature launches
• Identify, create and maintain agent template responses to improve messaging consistency and agent productivity
• Listening to our members and addressing their questions about our financial products and services by handling outbound calls, emails, and voicemails in a timely and professional manner
• Monitor the performance of automation, triggers, macros, articles, and workflows within our support and operation tools and identify pain points and efficiency opportunities to improve the agent work experience
• Support the launch and future upkeep of other channels as well as ad hoc projects supporting the Team Lead
• Stay up to date with industry trends, new functionality, and best practices for support and operation environments and other technology channels

Requirements

• Bilingual in French and English is required
• 2+ years of working with Zendesk (or a similar customer relationship management tool)
• 1+ year of customer service experience (in a financial services environment preferred)
• Excellent writing and editing skills
• Proven ability to deal with ambiguity in a rapidly changing business environment 
• Strong organizational and prioritization skills

Nice to Haves:

• Experience working in a fast paced, high output scale-up environment
• Experience supporting customers with loan or similar credit products

Benefits

• The Opportunity - join and have a major impact at a growing company that is helping make financial stability possible for everybody

• Comprehensive Health Benefits - medical, dental, vision, and paramedical health benefits for you and your family, with extra yearly coverage for psychotherapists and massage therapists

• Additional Health Benefits - virtual benefit offering that allows you to connect 24/7 with nurses, doctors and mental health professionals

• Maternity & Parental Leave Top-up - available to new parents

• Wellness & Transit Benefit - $600 annually to spend on whatever brings you joy

• WFH Reimbursement - we ship you gear like a laptop, mouse, keyboard, and you can reimburse additional items to make your workplace better for you

• Employee Development Benefit - annual reimbursements on payments to help your learning

• Givewell Benefit - 1 paid volunteer day a year to give back to the community

• Flexibility - flexible working hours and a flexible vacation policy

We are remote-first across Canada with an office in Toronto. This role may require you to attend in-person meetings and team-building events.

At Borrowell, one of our core values and firm beliefs is that ersity makes us better. If you’re unsure about your qualifications for this position, we’d still encourage you to apply. We’re looking for candidates who have experience, but know that not everyone’s had a chance to demonstrate what they can do. What’s most important is that you have a growth mindset and care about helping people with their finances - an area in their lives that causes a lot of stress.

Please note that due to the sensitive nature of the work we do, clearing a credit and criminal record check is a condition of employment.

By submitting your application you consent to Borrowell's use and processing of your personal information in connection with your job application at Borrowell and its recruitment processes.

Borrowell encourages applications from candidates with differing abilities. Please let us know if you require accommodation at any stage in the selection process.

Title: Customer Service Specialist II

Location: USA NY Menands

Full Part/Time: Full time

Job Req: RQ208473

Type of Requisition: Regular

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: None

Job Family: Contact Center

Job Qualifications:

• Skills: Call Support, Customer Inquiries, Customer Relationships, Oral Communications, Phone Calls (Inactive)
• Certifications: None
• Experience: 2 + years of related experience

US Citizenship Required: No

Job Description:

CUSTOMER SERVICE SPECIALIST II

Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries.

You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT

• Takes and processes transactions by telephone, internet and correspondence from customers and representatives
• Enters and maintains database records of customer profiles and prepares and maintains status reports
• Acts as liaison for customers
• Maintains knowledge of company products and customer service processes

WHAT YOU'LL NEED TO SUCCEED:

• Required Experience: 2+ years of customer service experience

• Required Technical Skills:

• Strong Microsoft Office skills (Word, Excel, PowerPoint)

• Required Skills and Abilities:

• Strong telephone and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multi-task and manage time effectively

• Location: Hybrid and on-site at Riverview Center, Menands, NY

The likely hourly rate for this position is between $16.15 - $21.85. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Hybrid

Work Location:

USA NY Menands

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Equal Opportunity Employer / Iniduals with Disabilities / Protected Veterans

Title: Virtual Design - Chat Consultant

Location: Las Vegas United States

Job Description:

Virtual Design Chat Consultant - Work from Home!

Applicants must reside from: Alabama, Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Idaho, Kansas, Maryland, Minnesota, Mississippi, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Utah, Virginia, or Wisconsin

Why you and why us?

Are you interested in assisting our customers on a new online platform? Do you have excellent multi-tasking skills and are comfortable handling multiple customers at once? Does the idea of utilizing your design expertise to help our customers create their dream homes excite you? Then being a Chat Response associate on our Design Team may be the perfect fit for you! In this fast-paced position, the Online Chat Representative will monitor a web-based chat console and respond to chat requests via instant messaging from consumers shopping on various clients' websites. These are customers who are in the shopping process for major purchases such as furniture. You will specifically focus on chats to support the Design team by assisting our customers with creating their dream space and closing the deal on their design purchases.

What Benefits do you offer?

• 40% Discount on most merchandise!
• Fun contests / rewards and recognition programs
• Paid Training from the comfort of your home
• Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
• Pay = $19.00/hr compensation may differ due to inidual state wage requirements

Essential Functions: The nuts and bolts

• Troubleshoot, answer text chats and respond within 5 seconds to live chat requests
• Multi-task by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations
• Work closely with other departments to resolve issues including but not limited to service calls for all brands
• Assist with developing written customer responses
• Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI
• Project a professional company image through text chat interaction
• Provide visitors with product or service information
• Promote Williams-Sonoma, Inc products and/or services in a positive way
• Categorize and assign chat sessions appropriately
• Perform other duties assigned

Qualifications: What you need to apply

• 3+ months Design experience Required
• High School Diploma or GED
• Attention to detail with a superior customer service attitude
• Maintain confidentiality and professionalism at all times
• Strong professional written communication skills with the ability to multi-task and correctly interpret customer requests
• Strong written communication skills are required
• Enjoy working independently with excellent problem-solving and decision-making skills
• Good self-management and motivation
• Strong interpersonal skills
• Computer Savvy / Internet Research ability
• Must be experienced with instant messaging
• Ability to navigate websites and multiple systems while maintaining multiple written conversations
• Computer literate with the ability to type minimum 35 wpm
• Practice active listening skills
• MUST be confident to communicate in English (written and verbal)

Important Facts: MUST HAVE THESE FOR CONSIDERATION

• Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
• Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met

Technology Requirements Overview:

In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.

Devices not acceptable:

Tablet-based/convertible personal computers (i.e. - Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.

Operating Systems:

• Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
• Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
• Mac IOS 12 or newer

What if I have an Education or Enterprise edition of Windows?

Education and Enterprise editions are not licensed for inidual use (these licenses would be owned by a larger organization).

What if I am using a Windows Insider version of Windows?

Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.

What if I am using an older version of Windows?

We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.

What kind of software do I need?

A PC that is fully updated with all current windows AND all optional updates, as these are device specific for your system and can affect Audio and other performance if not updated.

What antivirus protection do I need?

You must have an anti-virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows based computers.

Web Browser:

Our systems work best using Google Chrome. Other browsers may not work. If this is the case, we will ask you to install Chrome.

Processor:

Random Access Memory (RAM):

• 6 GB RAM or higher, but we recommend 8GM or higher to support the work environment.

Internal Storage:

You must have enough free space available to both install needed systems and run these systems effectively.

Display/Monitor:

Minimum Optimal Screen Resolution:

• 1920x1080

Devices and peripherals needed:

• External mouse* (wired preferred)

• Keyboard (wired preferred)

• Webcam (will be utilized for Training and meetings)

• USB headset* (wired required - wireless/Bluetooth headsets NOT acceptable)

• "Unified Communications" type headset

• "Gaming" headsets if they meet requirements

• We highly recommend you have the following headsets for best results during your employment.

• Plantronics Blackwire 3210/3220

• Jabra Evolve 20 UC

• Other recommendations will be included in the system requirements documentation provided later in the process

• Headset models NOT supported

• MPOW

• Cyber Acoustics

• Logitech H390 (with windows 11 based computers)

• NUBOW

• We do not recommend using built-in laptop trackpads

Your system's internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.

Title: Health Promoter - Las Vegas

Location: Las Vegas United States

Job Description:

UNITE HERE HEALTH serves 190,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

The Health Promoter is deeply involved at the member level, where our organization prides itself on being personally connected to the worksites and members we serve. Our Health Promoter team will do outreach, working closely with the union employees to educate them about available benefits, and helping them recognize opportunities within those benefits to serve themselves and their dependents' medical needs. The Health Promoter team will primarily do this by recruiting volunteer leaders called Health Ambassadors, who are employees of the local union shops and are leaders among their peers.

The HP team, in conjunction with the Ambassadors, encourages and empowers the members to become active in their healthcare and become their own health advocates. Health Promoters are field (office, worksites) heavy, with approx. 4 days per week field as well as local (mostly) travel for events.

Come and be a part of an organization whose mission is to offer and develop impactful programs and benefits for its members, who are largely comprised of our country's underserved and immigrant population. Come and make a difference in the lives of these Las Vegas communities!

ESSENTIAL JOB FUNCTIONS AND DUTIES

• Educates participants on the Fund's benefits, eligibility rules, programs and tools

• Empowers participants to become better users of healthcare, including regularly seeing a PCP and following preventive screening guidelines

• Develops union member leaders (shop stewards) to become Healthcare Ambassadors, able to:

• answer co-workers' questions about the Fund's benefits, eligibility rules, programs or direct them to the appropriate resource to obtain answers;

• teach co-workers how to use tools like provider finders, the UHH mobile app and website portal;

• assist co-workers with online enrollment;

• identify co-workers for self-management and care coordination programs and connect them to Fund staff; and

• provide feedback on participants' experience

• Works closely with Ambassadors on leaves of absence, including:

• providing training on benefits, enrollment, Fund tools and HIPAA compliance;

• acting as a subject matter expert for Ambassador questions; and

• overseeing Ambassador productivity

• Arranges and facilitates group programs, Ambassador meetings, biometric screenings and other outreach events

• Assists the New Membership Department with new and open enrollments

• Identifies candidates for self-management programs and care coordination and then connects them to MCM Navigators; assists MCM Navigators and Fund clinical staff reach participants when requested

• Meets with participants and Ambassadors at their worksites, homes, union offices, and Fund offices where applicable

• Reviews data to determine priority targets for program outreach

• Documents outreach and engagement outcomes with participants in documentation system (Salesforce/CarMa) as applicable

• Maintains a good working relationship and effective communication both within the department and with other departments

• Provides feedback to management regarding concerns and suggestions identified through interactions with participants

• Meets goals set by supervisor; contributes ideas to plans and ways to achieve department goals

• Exemplifies the Fund's values in leading and fostering a respectful, trusting, and engaged culture of inclusion and engagement

ESSENTIAL QUALIFICATIONS

• 2 ~ 3 years of related experience at minimum
• Working knowledge and experience in healthcare, service sector labor unions, healthcare community organizing, healthcare customer service and/or health outreach and education
• Associate's degree or equivalent work experience required
• Strong relationship building skills; ability to connect with others on a personal level
• Strongly Preferred fluency (speak and write) in Spanish
• Valid driver's license, car, auto insurance, and ability to use public transportation
• Customer service, active listening and great follow-up skills
• The ability to travel up to 50-70% of the time (mostly local field work)

Salary range for this position: Salary: $58,300 - $72,900. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) as a field heavy, hybrid position. The shift is 8-4pm but may require flexibility. Local (mostly) travel up to 4 days a week is a normal average.

We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Life, Pension, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).

#LI-Hybrid

Title: Customer Support Specialist

Location: Helena United States

Job Description:

MISSION STATEMENT:

Empowering all Montanans through work and opportunity.

DLI CORE VALUES:

• Responsiveness
• Respect
• Integrity
• Excellence
• Cohesiveness

It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here.

BENEFITS:

Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great state here.

See our other incredible benefits here. These are some of our benefits just to name a few:

• Work/life balance with hybrid schedules or partial telework may be available within the state of Montana.
• 38 paid days off a year including vacation, sick leave and holidays.
• Military leave: You'll get up to 15 days of military leave with full pay.
• Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises.
• Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click here to learn more.
• Free telehealth and access to free employee medical clinics through our medical plan - click here to learn more.
• Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. - Click here to learn more.
• Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click here to learn more!
• Career progression, training opportunities and room for professional growth.
• State employee discounts at various businesses across the state.

This position may be covered by a Voluntary Employee Beneficiary Association (VEBA)

JOB DUTIES:

As a Customer Support Specialist, you will:

• Provide high quality customer service and support to Montana Employers and Third-Party Administrators.
• Respond to customer inquiries via phone, email and secure web messaging.
• Research, analyze, and answer technical troubleshooting inquiries for UI eServices for Employers
• Collaborate with ision, department and other agency staff on multiple regulatory and technical service offerings.
• Support the filing of UI reports and payments using multiple electronic tools and file types.
• Assist in the collection of delinquent quarterly reports.

KNOWLEDGE, SKILLS AND ABILITIES:

If you are the right person for this opportunity, you will have the following knowledge, skills or abilities:

• Analyze and comprehend - Statutes, rules, policies, correspondence, documents.
• Customer Service - Listen, understand and find solutions for customers.
• Good written and verbal communication - In person, phone, Teams, email. Ability to explain issues and requirements to customers.
• Problem-solving - Understand problems and use critical thinking to find effective solutions
• Proficient with technology/programs - Computers, Microsoft office, navigating websites, etc.
• Attention to detail, organized, and time management - Ability to meet deadlines, track, and process correspondence/documents timely from multiple sources such as emails, calls, voicemails, databases.
• Adaptable - Manage changes to technology/programs.
• Work in a team environment.

MINIMUM QUALIFICATIONS

Candidates with a strong mix of the attributes listed in the above Knowledge, Skills and Abilities (KSAs) in the fields of Business Administration, Customer Service, Collections or a similar field are desired. Candidates may demonstrate competency in the KSAs through at least 4 years directly related experience, formal education (including certificates, credentials, or degree-based programs), or a combination of both. Candidates should clearly describe how their experience and education meet the identified KSAs and provide examples in their cover letter that demonstrate their qualifications.

HOW TO APPLY FOR THIS OPPORTUNITY:

A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed.

Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process.

Tip: When attaching your resume, cover letter or other required documents you must mark the attachments as "RELEVANT" or we will be unable to view your documents.

Required application materials:

• Cover Letter - Your Cover Letter should explain how your experience and education meet the identified Knowledge, Skills, and Abilities, with examples that demonstrate your qualifications.
• Resume - include all work experience you have held that would help you qualify for this position, including duties, dates of employment.

Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application.

All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents.

If you need an accommodation with the application process, please contact the HR office.

Title: Senior Market Facing Underwriter, Middle Markets

Location: Los Angeles CA United States

ID: 126543

Job Description:

Zurich Middle Markets has delivered double-digit growth over the last four consecutive years, and we strive to exceed that growth in the years ahead! We've been committed to assembling a team of dedicated Middle Market leaders and underwriters who understand this space very deeply and who grasp the unique challenges of the various industry segments and the inidual customers we serve. We are looking to add to our team in Los Angeles, CA and hire an experienced Market Facing Property & Casualty Underwriter.

In this role, you will serve as a customer advocate with a focus on improving the customer experience by understanding their unique risks and offering the best end-to-end solution for their Property & Casualty insurance needs. This role will require you to be visible in the marketplace to meet with our agents and brokers and be in the office 3 days a week.

As a Market Facing Middle Markets Underwriter you will handle complex new and renewal Middle Markets business and serve as a Subject Matter Expert on the team. As a member of Zurich's Underwriting Team, you will enjoy the opportunity to fully apply and hone your underwriting and marketing skills while building relationships with Select Brokers in the LA region. This is an exciting time to join Middle Markets at Zurich!

What you can expect in a Market Facing, Middle Markets Underwriting position at Zurich:

• You will develop and maintain relationships with broker partners and customers across all industries in support of business objectives.
• You will leverage your Property and Casualty underwriting acumen across risk assessment, exposure evaluation and pricing to generate and maintain a profitable book of new and renewal business.
• You will work collaboratively across business units including but not limited to; claims, finance, risk engineering, actuary, and technical underwriting while gaining extensive knowledge in a growing and innovative industry.
• You will be empowered to use your technical underwriting, negotiation and interpersonal skills to grow and develop relationships with preferred distribution partners in an assigned territory.

This role will be filled at either the Mid-Senior or Senior Level. The hiring manager will determine the appropriate level based upon the selected applicant's experience and skill set relative to the qualifications listed for this position.

Mid-Senior Underwriter Basic Qualifications:

• High School Diploma or Equivalent and 3 or more years of experience in the Underwriting or Market Facing area.

OR

• High School Diploma or Equivalent and 6 or more years of experience in the Claims or Underwriting Support area

OR

• Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Underwriting or Market Facing area

OR

• Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims or Underwriting Support area