Title: Field Inventory Coordinator

(Hybrid/Tempe, AZ)

Location: Tempe United States

Job Description:

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

General Purpose Summary:

The Field Inventory Coordinator is responsible for being the primary contact for assigned territories and districts. The FIC is responsible for Consignment and Trunk Stock Physicals and will schedule the physical, receive the completed scan, and resolve all outstanding variances, among other responsibilities. The FIC will report to the Field Inventory Lead.

Essential Job Functions:

• Coordinate, assist, and review assigned physical inventories with sales force to ensure accurate field inventory levels.

• Collect, review, and file all pertinent documentation needed to complete the physical inventory process.

• Perform various transactions to adjust inventory levels, bill out sales orders, and facilitate replacement units.

• Interface directly with sales force to maintain accurate field inventory position.

• Work cross functionally with other departments to assist in meeting ision's field inventory goals, including Customer Service and Contracts.

• Assist the sales team with troubleshooting field inventory technology.

• Data entry for field inventory returns and physicals.

• Complete other projects/responsibilities as assigned.

Customer and Key Contacts:

• FIC will work directly with Territory Sales Managers and Regional Sales Managers on a daily basis.

Basic Skills/Competencies Required:

• Excellent communication skills, both written and oral.

• Self-starter, motivated, enjoys a challenge.

• Must be detail oriented with good organizational skills

• Intermediate knowledge of spreadsheet, word processing, and database software, with a Windows based environment.

• Quick to learn new Mobile Applications as using / understanding / navigating our custom built Field Inventory tool will be integral to your success

Education Required:

• High School diploma required.

• Associate degree or equivalent preferred.

Experience Required:

• 2+ years of business operations or business process experience required.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to manipulate, handle or feel objects, tools, controls and office equipment. The employee frequently is required to talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.

Work Environment:

• BDPI is an affirmative action, equal opportunity employer that values and actively seeks ersity in the workforce.

• While performing the duties of this job, the employee may be in an open cubicle environment. Candidate must be able to work in a team-oriented, fast-paced environment.

• This is a HYBRID role, where the candidate will have the opportunity to work four days in the office, and one day per week from home, contingent upon comprehension of daily job duties, and successful competition of training period, as determined by Field Inventory Management

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

#earlycareer

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

USA AZ - Tempe BPV Building 1

Additional Locations

Work Shift

Title: Manager, Marketing Data Strategy & Activation

Job Description:

Job Title: Manager, Marketing Data Strategy & Activation

Location: Nashville Gulch / Remote

Company: Asurion

Overview

Asurion is seeking a Manager-level inidual contributor to lead Marketing Data Strategy and Activation across our portfolio of protection programs. This role sits within the Marketing organization and is responsible for ensuring data is effectively leveraged to power customer engagement, personalization, and campaign performance.

You will translate lifecycle marketing strategies into actionable audience, measurement, and optimization plans. Working closely with Lifecycle Marketing, Platform, and Data partners, you will lead hands-on campaign execution and optimization for lifecycle marketing programs and improve how data informs campaign decisions.

This role is ideal for someone who combines strong marketing acumen with technical fluency and thrives in turning data into customer impact.

Key Responsibilities

Marketing Data Strategy & Activation

• Own the end-to-end enablement of data for marketing use cases, including audience creation, segmentation, and personalization
• Translate marketing strategies (lifecycle, acquisition, retention) into data requirements that power execution
• Ensure reliable and scalable data flows into marketing platforms (CRM, CDP, email, SMS) to support campaign activation
• Partner closely with marketing teams to optimize targeting, timing, and messaging through data
• Continuously improve how customer data is used to drive engagement and conversion
• Ensure data quality and governance for marketing use cases

Marketing Performance & Insights

• Deliver actionable insights that inform campaign strategy, customer segmentation, and business growth
• Develop recurring reporting and performance readouts that help marketers assess results and make faster decisions
• Analyze customer behavior and campaign outcomes to identify opportunities for optimization
• Support test-and-learn frameworks (A/B testing, segmentation strategies, etc.)
• Translate data into clear recommendations that influence marketing decisions

Cross-Functional Partnership

• Serve as the data lead to the marketing team, representing marketing needs to data engineering and platform teams
• Drive alignment on priorities, ensuring marketing use cases are supported in enterprise data roadmaps and platform evolutions
• Communicate insights and data concepts in a way that is actionable for marketing stakeholders
• Advocate for scalable, marketing-focused data solutions
• Operate autonomously while staying aligned with marketing objectives

Qualifications

Required

• 5+ years of experience in marketing analytics, campaign analytics, or data-driven marketing roles
• Experience supporting email, SMS, push, or omnichannel lifecycle communication programs
• Strong proficiency in SQL and working with customer, campaign, and behavioral datasets
• Experience developing dashboards in Power BI or similar BI tools
• Experience partnering with marketers to improve targeting, measurement, and campaign performance
• Ability to translate marketing strategies into data-driven solutions
• Strong understanding of customer data, campaign measurement, and marketing KPIs
• Ability to clearly communicate findings to technical and business stakeholders
• Ability to work cross-functionally and influence decisions without direct authority

Preferred

• Experience with CRM/CDP platforms and marketing activation tools
• Familiarity with customer lifecycle marketing and personalization strategies
• Experience partnering with Data Engineering to support marketing use cases
• Experience in Google Analytics 4 (GA4) and other web analytics tools
• Exposure to experimentation frameworks and test design

What Success Looks Like

• Marketing campaigns are more targeted, personalized, and effective
• Marketers can easily access and activate the data they need
• Customer insights directly inform marketing strategy and execution
• Campaign performance improves through data-driven optimization
• Marketing views you as a critical enabler of growth and engagement

Why Join Asurion?

At Asurion, you'll have the opportunity to directly impact how we engage with millions of customers. You'll work in a fast-paced, collaborative environment where your ability to unlock data and drive insights will shape meaningful business outcomes.

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.

ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.

Title: Customer Service Representative

Location: Reston United States

Job Description:

We are looking for compassionate customer service professionals who want to help others. English and bilingual English/Spanish positions are available.

At ICF, our work is driven by a commitment to solving meaningful challenges and supporting the people and communities we serve. We are seeking self-motivated, professional, and empathetic iniduals to join our team of Customer Advocates in a remote role.

This position is well suited for iniduals interested in customer service, entry-level social work, human services, advocacy, or related fields, particularly those seeking hands-on experience supporting vulnerable populations. Customer Advocates provide support to older Americans who may be victims of financial fraud and help connect callers with information, guidance, and next steps based on approved program resources.

The ideal candidate is respectful, courteous, eager to learn, comfortable working in a structured environment, and committed to providing high-quality support to callers. Technical and program-specific training will be provided.

Candidates must be available to work assigned shifts during the program's operating hours of 10:00 a.m. to 6:00 p.m. ET.

Key Responsibilities Include:

• Respond to customer inquiries and requests for information using approved reference guides, policies, and procedures.
• Provide professional, empathetic support to callers and accurately document customer interactions.
• Actively listen to customers, identify their needs, and take initiative to help determine appropriate next steps.
• Complete follow-up commitments, including scheduled call backs, in a timely manner.
• Identify and help resolve customer issues professionally, collaborating with team members and cross-functional partners as appropriate.
• Perform assigned duties with minimal day-to-day supervision while contributing to a team-oriented, problem-solving environment.
• Follow all company and program policies, procedures, and guidelines.
• Maintain confidentiality of company, program, and customer information.
• Ability to work assigned shifts during program operating hours of 10:00 a.m. to 6:00 p.m. ET.
• Ability to maintain confidentiality and handle sensitive customer information appropriately.
• No financial or other potential conflicts of interest that would impair the ability to provide fair and unbiased assistance to callers.
• Strong oral and written communication skills.
• Professional interpersonal skills, including courtesy, empathy, respect, and a cooperative attitude.
• Ability to work with minimal day-to-day direction in a remote environment.
• Ability to use a computer, navigate multiple systems, and document information accurately.
• Ability to follow approved policies, procedures, scripts, reference guides, and program guidance.

Required Qualifications

• High school diploma or equivalent.
• Ability to successfully pass required criminal background checks.

Preferred Qualifications

• Bilingual English/Spanish communication skills.
• Previous customer service experience, preferably in a call center, contact center, social services, human services, advocacy, or similar environment.
• College coursework or a degree in Social Work, Psychology, Human Services, Sociology, Counseling, Criminal Justice, Gerontology, or a related field.
• Experience supporting older adults, vulnerable populations, victims of fraud, or iniduals in crisis or stressful situations.
• Demonstrated interest in social work, human services, advocacy, public service, or related career paths.
• Experience working remotely in a structured, production-based environment. Strong problem-solving skills and comfort collaborating with team members to resolve customer needs.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, iniduals with disabilities, and iniduals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$31,422.00 - $53,417.00

Nationwide Remote Office (US99)

Title: Customer Success Advocate

- West Coast Region

Location: Las Vegas United States

Job Description:

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions' mission to connect people in the moments that matter. Our team ensures that the Command Center Software portfolio delivers measurable value to public safety agencies and enterprises by driving deep product adoption, workflow optimization, and long-term customer loyalty.

Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions' capabilities with each customer's strategic priorities. CSAs use data, product expertise, and a deep understanding of customer operations to guide stakeholders through advanced use cases, maximize the impact of our mission-critical solutions, and strengthen multi-year partnerships.

We partner closely with Sales, Product, Deployment, and Support teams across Motorola Solutions to translate our mission-critical technology into outcomes that protect communities and streamline operations. By being customer-obsessed and data-informed, the Customer Success organization helps customers fully integrate our solutions into daily operations, maximize their investment, and advocate for Motorola Solutions as a strategic, long-term partner.

Job Description

The Customer Success Advocate is a front-line, customer-facing role responsible for ensuring that customers realize the full value of Motorola Solutions' hybrid-cloud portfolio. This role focuses on driving product adoption, advancing workflow maturity, and strengthening long-term relationships. Success is measured by the ability to turn technology investments into measurable outcomes through high adoption, retention, and customer advocacy.

As a Customer Success Advocate, you will manage a portfolio of customers within an assigned region, working under the guidance of the Senior Manager, Regional Customer Success. You will engage end users and key stakeholders to ensure our solutions are successfully onboarded, configured for real-world workflows, and consistently used in mission-critical scenarios.

Responsibilities/Exceptations:

• Reducing Time to First Value for new deployments.

• Moving customers through increasingly advanced usage tiers.

• Identifying risks to adoption and retention early and driving mitigation plans.

• Surfacing expansion and cross-sell opportunities based on usage and outcomes.

Customer Engagement & Adoption:

• Build and maintain strong, trusted relationships with operational leadership and end users across your assigned customer portfolio.

• Lead regular customer touchpoints (e.g., onboarding, QBRs/EBRs, health checks) to review usage, outcomes, and future needs.

• Ensure customers and key work partners clearly understand the "why behind the buy" and that configurations align to their operational goals and workflows.

• Drive high adoption of licensed features, with specific focus on daily active usage and mission-critical workflows.

Workflow Maturity & Value Realization:

• Apply a "Good-Better-Best" framework to guide customers from basic use to advanced, integrated workflows.

• Use usage statistics and customer feedback to recommend configuration changes, workflow enhancements, and best practices.

• Partner with customers to define success criteria, baselines, and measurable outcomes (e.g., response times, call handling efficiency, situational awareness).

• Document and communicate customer success stories, including measurable impacts and operational improvements.

Health Monitoring & Risk Management:

• Monitor account health via adoption, license activation, utilization, and customer feedback data.

• Identify early warning signs of churn risk or declining engagement and execute mitigation plans in partnership with the Senior Manager and cross-functional teams.

• Capture and escalate customer issues, blockers, and product gaps to the appropriate internal teams (Support, Product, Deployment) to drive resolution.

Cross-Functional Collaboration:

• Collaborate closely with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal.

• Provide structured feedback to Product and Sales on customer needs, feature requests, and usage trends.

• Support Sales in renewal and expansion cycles by providing adoption insights, success stories, and risk assessments.

Preferred Skills:

• Public Safety / Government Technology Experience: Familiarity with public safety operations, PSAPs, 9-1-1 call handling, or government technology environments.

• Customer Success & Adoption Skills: Experience driving product adoption, conducting regular customer reviews, and managing a book of business against specific KPIs (e.g., adoption, retention, satisfaction).

• Data & Tools Fluency: Comfort using CRM and BI tools (e.g., Salesforce, Gainsight, Tableau, or similar) to monitor account health, user behavior, and adoption trends.

• Communication & Influence: Strong verbal and written communication skills, with the ability to translate data and product capabilities into clear customer value and recommended next steps.

• Problem-Solving & Ownership: Ability to proactively identify risks, propose solutions, and drive follow-through with internal teams and customers.

Travel Requirements:

• Up to 30-40% travel within the assigned region, as needed for on-site customer meetings, regional events, and internal collaboration.

Target Base Salary Range: $100,000 - $110,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the inidual candidate.

Basic Requirements

Required Skills:

• High School diploma, Bachelor's Degree in Business, Communications, Public Safety, Information Technology, or a related field; or equivalent practical experience.

• 3+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role, and experience working with SaaS, cloud, or mission-critical technology products.

#LI-JM3

#LI-REMOTE

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Title: Reimbursement Coordinator

(Patient Assistance and Support)

Location: Nationwide United States

Job Description:

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our erse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Together, we can get life-changing therapies to patients who need them-faster.

Location - Fully remote, open to candidates in various time zones across the country (with expectation that inidual can work within our standard business hours, 8:00am Central - 5:00pm Central)

Responsibilities

• First point of contact on inbound calls and determines needs and handles accordingly
• Creates and completes accurate applications for enrollment with a sense of urgency
• Scrutinizes forms and supporting documentation thoroughly for any missing information or new information to be added to the database
• Conducts outbound correspondence when necessary to help support the needs of the patient and/or program
• Provides detailed activity notes as to what appropriate action is needed for the Benefit Investigation processing
• Working alongside teammates to best support the needs of the patient population o Will transfer caller to appropriate team member (when applicable)
• Resolve patient's questions and any representative for the patient's concerns regarding status of their request for assistance
• Update internal treatment plan statuses and external pharmacy treatment statuses
• Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry
• Self-audit intake activities to ensure accuracy and efficiency for the program
• Make all outbound calls to patient and/or provider to discuss any missing information and/or benefit related information
• Notify patients, physicians, practitioners, and or clinics of any financial responsibility of services provided as applicable
• Assess patient's financial ability to afford therapy and provide hand on guidance to appropriate financial assistance
• Follow through on all benefit investigation rejections, including Prior Authorizations, Appeals, etc. All avenues to obtain coverage for the product must be fully exhausted
• Track any payer/plan issues and report any changes, updates, or trends to management
• Search insurance options and explain various programs to the patient while helping them to select the best coverage option for their situation
• Handle all escalations based upon region and ensure proper communication of the resolution within required timeframe agreed upon by the client
• Serve as a liaison between client sales force and applicable party
• Mediate situations in which parties disagree and facilitate a positive outcome
• Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties
• Responsible for reporting any payer issues by region with the appropriate team
• Log and maintain a reconciliation report for all Field requests to send to client at their designated preferred date range
• Support team with call overflow and intake when needed
• As needed conduct research associated with issues regarding the payer, physician's office, and pharmacy to resolve issues swiftly

Qualifications

• Ideally targeting iniduals with a background in healthcare (such as medical assistant, working in medical claims/billing, pharmacy technician, clinician in a doctor's office, etc) or with insurance verification - highly preferred
• Ideally targeting iniduals with a high level of attention to detail, eagerness to learn, willingness to collaborate and communicate effectively
• Ability to work in an environment that involves a high volume of varying tasks (must be willing to be flexible and wear a lot of different hats, without getting overwhelmed), required
• Clear knowledge of Medicare (A, B, C, D), Medicaid & Commercial payers' policies and guidelines for coverage, preferred
• Knowledge of DME, MAC practices, preferred
• Prior understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred
• Intermediate to advanced computer skills and proficiency in Microsoft Office including but not limited to Word, Outlook, and preferred Excel capabilities
• Bilingual, preferred

What is expected of you and others at this level

• Investigate and resolve patient/physician inquiries and concerns in a timely manner
• Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate
• Must be able to manage multiple concurrent assignments.
• Must communicate clearly and effectively in both a written and verbal format
• Proactive follow-up with various contacts to ensure patient access to therapy
• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members
• Adaptable and Flexible
• Self-Motivated and Dependable
• Problem Solving
• Strong customer support skills and professional experience working with medical providers
• Team Spirited
• Punctual and Efficient
• Great work attitude

Anticipated hourly range: $21.50 per hour - $27.70 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 7/4/2026 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Title: Helpdesk Associate (Tier 1)

Location: Chicago United States

Job Description:

Job#: 3033363

Job Description:

Helpdesk Support (Level 1) - Windows 11 Refresh Project

Location: Remote (Must be able to work EST hours)

Duration: 1+ Year Contract

Pay Rate: $21/hr

Position Overview

We are seeking friendly, detail-oriented Level 1 Helpdesk Support Associates to assist with a large-scale Windows 11 laptop refresh initiative. This role is critical in ensuring a seamless transition for end users moving from Windows 10 to Windows 11.

The ideal candidate will provide excellent customer service while guiding users through the upgrade process, troubleshooting basic issues, and maintaining accurate documentation.

Key Responsibilities

• Proactively contact end users to coordinate their laptop refresh and provide clear upgrade instructions
• Deliver support via phone, email, or ticketing systems with professionalism and empathy
• Assist with basic troubleshooting for Windows 10, Windows 11, and OneDrive (file backup and migration)
• Accurately document all user interactions and updates in tracking systems
• Follow established scripts and processes while adapting to inidual user needs
• Escalate more complex technical issues to Tier 2 support as needed
• Collaborate with team members and leadership to meet daily/weekly deployment goals
• Ensure a positive user experience through strong communication and follow-through

Required Qualifications

• 1+ year of experience in helpdesk, IT support, or customer service environments

• Strong communication and interpersonal skills

• Basic knowledge of:

• Windows 10

• Windows 11

• OneDrive

• Ability to follow structured processes and scripts while remaining flexible

• Comfortable working in a fast-paced, high-volume environment

• Reliable, punctual, and team-oriented

Preferred Qualifications

• Experience supporting IT refresh, migration, or deployment projects
• Familiarity with ticketing systems such as ServiceNow or Zendesk

Why Join This Opportunity?

• Fully remote role (EST schedule)
• Long-term contract stability (1+ year)
• Opportunity to support a large-scale enterprise IT initiative
• Gain hands-on experience with Windows 11 deployments

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Employee Type:

Contract

Remote:

Yes

Location:

Chicago, IL, US

Job Type:

Date Posted:

May 6, 2026

Pay Range:

$21 - $21 per hour

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Title: Principal Architect:

AI & GCP Agentic Stack

Location: York United States

Job Description:

Job Title:

Principal Architect: AI & GCP Agentic Stack

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Location: Remote in USA

Job Summary:

As the Principal Architect for the AI & Agentic Stack, you are a high-impact consultative leader and trusted advisor responsible for the architectural integrity of our enterprise AI solutions. Your mission is to translate vision and complex business requirements into detailed technical blueprints for model selection, API & data orchestration, and agentic logic. You act as a key bridge between sales and delivery, working closely with customers and Google channel partners to design scalable, governed, and high-performing systems leveraging Gemini Enterprise and Vertex AI.

Responsibilities

• Consultative Solutioning & Sales Support: Partner with sales to lead technical discovery, perform value-engineering, and design tailored AI architectures that solve specific client business challenges in high-stakes pursuits.

• Technical Blueprinting & Delivery Oversight: Design end-to-end architectures for complex AI systems (RAG, multi-agent systems) and provide technical governance during implementation to ensure delivery aligns with original architectural intent.

• Customer & Channel Technical Liaison: Act as a subject matter expert for clients and Google's technical field teams, coordinating joint-innovation pursuits and ensuring alignment with the latest Gemini and Vertex AI roadmaps.

• Gemini Enterprise & Agentic Design: Lead the configuration of the Gemini Enterprise platform and architect agentic systems with advanced prompt engineering, iterative behavioral tuning, and robust human-in-the-loop oversight.

• Prompt Engineering & System Tuning: Develop and optimize advanced prompt strategies for the Gemini ecosystem, balancing autonomy and specific behavioral goals through iterative tuning and system instructions.

• MLOps & Data Governance: Define standards for MLOps and data orchestration, ensuring AI models are securely integrated with corporate data estates and comply with GCP best practices.

• Technical Quality Control: Perform deep-e architectural reviews of AI projects to ensure adherence to Google Cloud best practices.

Required Qualifications:

• 12+ years in technical architecture with a focus on AI, Data, Integration, and consultative leadership

• Expert-level knowledge of Gemini Enterprise (formerly Agent space), Vertex AI, and Big Query ML

• Proven experience in customer-facing roles, with the ability to influence CXO stakeholders and lead technical solutioning for AI-driven business transformations

• Proven experience in Prompt Design & Engineering (ideally with Gemini) and tuning LLM-based systems for specific behaviors and safety constraints

• Deep understanding of Python-based AI orchestration (Lang Graph, ADK, etc.)

Desired Qualifications:

• Google Professional Machine Learning Engineer certification.

• Experience with high-performance computing (HPU/TPU) and specialized AI hardware on GCP

The base salary for this position is $155,000 - $220,000, plus incentives that align with inidual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 05/13/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an inidual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified iniduals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English: https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf

• Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/

#WAH

#LI-Remote

#Concentrix

Location:

USA, TN, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified iniduals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

Title: Records Retrieval Specialist

- Wilmington, North Carolina

Location: Leland United States

Job Description:

Become a part of our caring community

The Medical Records Retrieval Specialist conducts quality assurance audits of medical records and ICD‑9/10 diagnosis codes submitted to the Centers for Medicare and Medicaid Services (CMS) and other government agencies. This is a remote role with field‑based responsibility, requiring travel to provider offices to retrieve, review, and validate medical records on‑site in or around the Wilmington area.

The Medical Records Retrieval Specialist performs moderately complex administrative and operational tasks in a remote and field‑based, structured environment, with a focus on accuracy, compliance, and efficiency.

Use your skills to make an impact

Scheduled Hours:

• The normal business hours for this position are Monday - Friday from 8:00 am - 5:00 pm EST.
• Occasional schedule flexibility may be required to support business needs.

What You'll Do:

• Collect medical records and conduct research to ensure accuracy of member information and obtain provider signatures.
• Upload verified documents to Cotiviti centralized repository.
• Follow state and federal regulations as well as internal policies and guidelines while retrieving medical records.
• Interpret and apply departmental procedures to complete assignments with accuracy and efficiency.
• Use a laptop computer and a portable scanner and encrypted flash drive to retrieve medical records which will be uploaded into a database.
• Conduct a high volume of calls to physician offices by phone and email to efficiently meet all deadlines.
• Maintain strict confidentiality and safeguard protected health information (PHI) in compliance with HIPAA guidelines.
• Independently manage workload within defined service level expectations.

Travel Requirements:

• Reside within Wilmington, NC or surrounding areas; specifically, Leland, Hampsted, Ogden, Carolina Beach, Wrightsville Beach, Southport, and Shallotte.
• Ability to travel and occasionally stay overnight up to 50% of the time at peak season, as needed.
• Must have reliable transportation.

Required Qualifications

• 1 or more years of customer service experience.
• 1 or more years with medical records.
• Use Microsoft Teams and Outlook daily to coordinate meetings, manage calendars, and support internal communication.
• Experience handling a high volume of tasks and follow up and maintaining a high standard of professional conduct.
• Experience articulating information to internal peers and external partners.
• Knowledge or experience in health care environment/managed care (provider office, billing, coding, release of information, etc.)
• This role is part of Humana's driver safety program and therefore requires an inidual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Iniduals must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.

Preferred Qualifications

• Bachelor's degree in a related field.
• Knowledge or experience in health care environment/managed care.
• Knowledge of ICD-9/10 codes.
• Knowledge of medical terminology.
• Experience and comfort with EMR systems.

Additional Information

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by HireVue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

• If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
• If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and inidual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,000 - $52,300 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, iniduals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment iniduals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Title: Imaging Resource Specialist I

Location: Norwood United States

Job Description:

HYBRID IN MA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Responsible for ensuring that imaging/radiology patients are accurately scheduled for their tests and registered into the practice management system. The scheduling responsibilities include conducting patient safety assessments, determining appropriate appointment length, and providing patient testing instructions. delivers excellent customer service and support to patients, clinicians, and technologists, with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the radiology department. Able to work independently by demonstrating a high level of competence in all support roles. Works to improve radiology clinical and clerical operations through coordination of contact between technologists, patients and referrals.

Schedule: FT, 40 hours. Monday - Friday, 9am - 5:30pm

Location: Training is 100% onsite for approximately the first 60 days. Once training is completed, will have options to work a hybrid schedule or fully remote (if hybrid, schedule will be confirmed by manager).

When working / training onsite, will either be at 1177 Boston Providence Hwy Norwood, MA or 420 Libbey Parkway Weymouth, MA

If you reside near Norwood, MA, you'll enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges.

Primary Responsibilities:

• Answers multi-queue phone lines to schedule and confirm patient appointments
• Schedules imaging appointments, determines appropriate appointment length, and reviews necessary pre-test preparation with patient
• Interviews patients or representatives using communication skills effectively and professionally to complete MRI and CT safety assessments. Identifies cases for high-risk clinical review
• Reviews lab results prior to CT imaging exams and places lab orders when not yet available, informing patients of such requirements prior to their visits
• Informs patients of copayment and remaining deductible amounts prior to their appointments
• Demonstrates a high level of competency when handling difficult phone calls and dealing with complex issues
• Manages referral work queue (WQ) lists and outreaches patients to schedule imaging studies by utilizing standard department authorization and outreach protocols/guidelines
• Completes all WQ outreach protocols, ensuring that proper referral statuses are utilized and that referrals are closed out properly upon completion of outreaches in order to maintain WQs clean and up-to-date
• Remains current on participating insurer requirements and procedures. Explains insurance issues to patients and help them understand the referral networks. Maintains knowledge of reference base for referral authorizations
• Reviews referral information from clinicians for pertinent information regarding imaging/radiology tests and procedures
• Verifies that insurance information is accurate and up-to-date and contacts central registration to update insurance information as necessary
• Conducts thorough chart research to eliminate duplicate referral requests and maintain imaging WQ up-to-date
• Keeps patient and provider informed of status of all referrals (approved, pending or denied)
• Manages imaging orders received from Non-Atrius Providers by entering orders into the Atrius EPIC system and ensuring that all necessary prior authorization information is present. Follows up with referring to the provider's office to obtain missing information when necessary
• Researches questions/concerns from patients regarding bills and determines if issue is related to the referral process. Assists in resolving billing and denied referral matters as they relate to the referral process. Refers patients to appropriate staff (e.g., patient account representatives) for billing issues related to insurance benefits and services covered under the benefits plan
• Acts as a resource on referral related issues
• Trains and orients new staff as needed. May also be involved in interviewing and onboarding of new staff
• Demonstrates proficiency with RIS, EPIC and CADENCE
• Performs functions of a Radiology Aide I
• Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information
• Works in a normal office environment with frequent interruptions
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer service or healthcare experience
• Intermediate level of proficiency with Microsoft Office products, etc.

Preferred Qualifications:

• Prior experience in a medical/clinical setting
• Previous experience in a job requiring the ability to multi-task and prioritize activities
• Previous call center experience

Soft Skills:

• Familiarity with medical terminology
• Strong interpersonal, customer service, time management, computer and organizational skills
• Familiarity with EPIC or aptitude to master
• Works in a busy medical/clinical office environment with constant contact with patients and clinicians and frequent interruptions
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #YELLOW

Title: Junior UI Developer

Job Description:

Responsibilities for this Position

Location: Any Location / Remote

Full Part/Time: Full time

Job Req: RQ219517

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

NACI (T1)

Job Family:

Software Engineering

Job Qualifications:

Skills:

Agile Methodology, Communication, IT Environment, Vue.js, Written Communication

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

We are seeking a Junior UI Developer to join our fully remote Agile team. You will play a pivotal role in stabilizing the legacy applications by delivering high-caliber UI/UX enhancements that redefine the digital experience for our customers at the EPA.

You work directly with our government customers and with other GDIT developers to create advanced software tools tailored to scientific applications. You'll apply new approaches, principles, methods, techniques and tools compatible with the research environment within EPA. You'll be a creative problem-solver, understand IT solutions from a users' perspective and contribute to strategies for a modern integrated IT environment.

MAJOR RESPONSIBILITIES

• QA testing via test cases
• Nuxt3 development, and coding primarily to support senior level staff and EPA Federal teams
• Create documentation for projects, bug fixes, etc., received from clients
• Communicate effectively to support customers and senior level developers to design, plan, and refine large scale projects
• Experience with Vue.js/Nuxt
• Work in Agile/Scrum environments that include standups, JIRA boards, 2 weeks sprints, etc.

QUALIFICATIONS:

Required Skills/All Required Technologies:

• 1-3 years of related professional IT experience

Technology Stack Requirements:

• Front-End Technology Stack
• Vue.js
• Nuxt
• React
• Next

Required Soft Skills/Organizational Skills Qualifications:

• Ability to prioritize and complete a wide variety of tasking workloads with critical deadlines.
• Excellent critical thinking and problem-solving skills.
• Superior oral and written communications skills, and a demonstrated ability to maintain a patient and professional demeanor, with a can-do attitude.
• Ability to communicate technical concepts clearly and professionally to both technical and non-technical parties (who may be key stakeholders).
• Ability to manage equipment and services in remote locations.
• Ability to work effectively in a remote team environment.
• Workability to perform well under pressure.
• Strong customer service orientation.
• Ability to maintain an organized workflow, with a high degree of attention to detail.

Beneficial:

• Experience working on Federal Sector Contracts
• Professional Certification(s)
• Familiarity with DevOps, ITIL Agile processes

REQUIREMENTS:

• Security clearance level: must be able to obtain EPA Public Trust Level 4
• US citizenship required

The likely salary range for this position is $69,700 - $94,300. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Iniduals with Disabilities / Protected Veterans

Job Description: Order Management Customer Call Support Senior Analyst

• Location: Bogotá

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Order Management Customer Call Support Senior Analyst within our Order Management Customer Call Support team.

The role of the Order Management Customer Call Support Senior Analyst is to support the accurate, efficient and compliant customer order processing as well as managing requests from customers. This role requires a detailed understanding of Order to Cash activities passionated by customer satisfaction and problem resolution.

• Responsible for customer orders administration to achieve the agreed upon service level required for order cycle time, % perfect orders, etc. By analyzing , resolving the issues in case of block using established procedures with the appropriate justification engaging with other related functions according to target lead time you will directly contribute to deliver a positive customer experience.
• As a Senior Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them. You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology, improve the quality of process, and limit the number of exceptions.
• Registers the cases in systems and classifies them according to the classification matrix. Performs a first analysis to analyze and resolve within fixed service level target time.
• Coordinates with other neighboring functions (e.g. Supply Chain, Commercial, Quality) to close the case by gathering information and investigating. The objective is to reach the highest first call resolution rate and provide a positive customer experience framed by a target lead time determined by priorities.

KEY ACCOUNTABILITIES:

Responsible for Customer order administration

• Monitor order validation by exception to ensure they are accurate and can be processed to the next stage of the process.
• The objective is to solve any type of issues; checks can be related to order incompletion or block in the system according to the business rules (products, customer segments).
• When required, block the order for delivery or billing and responsible to follow up to remove delivery as appropriate when issue is resolved and liaise with the impacted stakeholders (e.g. Distribution)
• Monitor orders blocked and performs modification upon requests from the relevant stakeholders (e.g., delivery date change, quantity change, etc.) identify the reason associated and document the changes done
• Liaise with local responsible to ensure the proper execution of stock allocation that has been previously set-up into the system. Ensure the right coordination to manage the exceptions, reschedule backorders, and investigate possibilities to mitigate to limit out of stock (Delay deliveries, Short-Shelf-Life stock).
• Ensure the deliveries and invoicing processes according to the expected lead times, and provide the necessary documentation for shipments
• Contribute to continuous improvement of order processing as required by Manager, Global Process Lead.
• -"In the event that the employee receives notice related to quality complaint for Sanofi portfolio products (including medical devices), he/she shall report it to the Quality Department in accordance with the HUB procedure (DTP), within 1(one) business day from receipt."

About you

• Experience: At least 3 or 4 years' experience in with knowledge of order processing and customer service or similar (essential) preferably in Pharma
• Soft and technical skills: Good business acumen (advantageous)
• Overall Order to cash knowledge including link with customer inventory management (essential)
• Strong problem solving, deductive (advantageous)
• Hands-on experience of SAP (essential) in S4 Hana preferably
• Extended practices of SD SAP module with different functionalities
• Strong understanding of customer inventory management
• Knowledge of Microsoft Office and expertise of MS Excel (essential)
• Ability to interact with internal stakeholders in issue resolution (essential)
• Detail-minded, clear thinker, quick learner
• Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential)
• Good communication skills (advantageous)
• Education: Bachelor's degree
• Languages: Excellent English written and verbal
• French fluency is highly appreciated

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
• You'll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.
• You'll be part of a truly erse cross-cultural team and can have real business impact.
• Flexible working policies, including up to 50% remote work.
• Private medical care, life and health insurance, and gender-neutral paid parental leave
• Colombia is one of Sanofi's key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.
• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

Pursue Progress. Discover Extraordinary.

Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

To apply under the disability condition, it is necessary to have a certificate issued in accordance with the provisions of the Ministry of Health and Social Protection to comply with the obligations established in Law 2466 of 2025 regarding the hiring of people with disabilities.

If you require any reasonable accommodation or adjustment during the recruitment process, please inform the Talent Acquisition team. This information will be treated confidentially and will not impact your application.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

#LI-LAT

#LI-Hybrid

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Business Analyst

(Technology / Systems)

Location: Remote

Overview

We are looking for a highly collaborative Business Analyst to help translate business needs into scalable technology solutions across a portfolio of software and integrated systems. This role is ideal for someone who enjoys working at the intersection of business, product, and engineering teams to drive clarity, alignment, and successful project outcomes.

You will play a key role in defining requirements, supporting product development, and ensuring customers fully understand and adopt system capabilities.

Key Responsibilities

Requirements & Analysis

• Gather, analyze, and document business, functional, and technical requirements for complex software and integrated solutions
• Translate stakeholder needs into user stories, workflows, and acceptance criteria
• Break down complex system interactions into clear, actionable components

Stakeholder Engagement

• Act as a liaison between business stakeholders, product teams, engineering, and QA
• Facilitate workshops, backlog grooming sessions, and design discussions
• Ensure alignment on scope, timelines, dependencies, and delivery expectations

Product & Delivery Support

• Partner with product teams on roadmap planning, prioritization, and impact analysis
• Support development teams throughout design, build, testing, and release cycles
• Participate in system integration, UAT, and customer acceptance efforts

Customer Enablement

• Assist with developing training materials, documentation, and system workflows
• Support or lead customer training sessions, demos, and knowledge transfer activities
• Gather feedback from users to inform product enhancements and future requirements

Documentation & Process Improvement

• Maintain requirements documentation, process flows, and user guides
• Identify opportunities to improve systems, processes, and user adoption
• Contribute to best practices and continuous improvement initiatives

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field (or equivalent experience)
• 3-5 years of experience as a Business Analyst in a technology-driven environment
• Strong experience gathering and managing complex requirements
• Experience supporting SaaS or enterprise software solutions
• Excellent communication skills with the ability to interact with both technical and non-technical stakeholders
• Strong analytical thinking, attention to detail, and problem-solving skills
• Experience with Agile tools (e.g., Jira, Azure DevOps, Confluence)
• Familiarity with APIs, data flows, and system integrations

Preferred Experience

• Experience with hardware/software integrations or IoT-enabled solutions
• Background supporting customer training, onboarding, or enablement activities
• Relevant certifications (CBAP, CCBA, PMI-PBA) are a plus

Why Join

• Opportunity to work on complex, high-impact technology solutions
• Collaborative environment with exposure to cross-functional teams
• Strong focus on innovation, process improvement, and customer success
• Competitive compensation and benefits

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Employee Type:

FullTime

Remote:

Yes

Location:

Chesapeake, VA, US

Job Type:

Date Posted:

May 5, 2026

Pay Range:

$100,000 - $115,000

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Title: Finance & Insurance Director

Location: Virtual, FL

Job Description:

Camping World is seeking a Finance & Insurance Director to direct and supervise all customer financial activity within the dealership. (Florida Territory)

• Assist sales desk in structuring deals.

• Select appropriate lender, secure approval, obtain customer commitment, & finalize delivery.

• Consistently adhere to all F&I office processes and flow of contracts.

• Manage placement of contracts while maximizing F&I Pvr.

• Front end gross profit is sacred and should not be reduced or cut without GM approval.

• Manage contracts in transit (CIT) and ensure funding with constant communication with business office.

• Track and monitor F&I PVR, product penetration, and lender penetrations.

• Manage scheduling hours and staffing.

• Participate weekly in sales meetings in regard to F&I training and issues.

• Assist General Manager and Sales Manager in training sales staff.

• Adhere to all company policies and procedures.

• You may be asked to work an off - site event for Camping World.

What You’ll Need to Have for the Role:

• Bachelor’s Degree preferred.

• 5+ years of working knowledge in Finance and Insurance products.

• Valid F&I licenses as required by state.

• Ability to train finance and sales personnel.

• Menu selling experience in required.

• Business management experience in the automobile industry is a plus.

• Effective oral and written skills, good time management skills, and professional dress, speech, and behavior are all required for this position.

• Strong Closing skills are necessary.

• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices.

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.   At Camping World, it is not typical for an inidual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.  

Pay Range:

$116,300.00-$178,400.00 Annual

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities.Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Title: Customer Success Manager

Location Los Angeles, San Francisco, Austin

Employment Type Full time

Department Go to Market

Job Description:

About Truemed

Truemed is building the payment infrastructure for better health. Our platform helps qualified consumers to use HSA/FSA funds on eligible health and wellness purchases while helping merchants unlock a powerful new growth channel through compliant eligibility and substantiation workflows. By removing the complexity around eligibility, compliance, and reimbursement, Truemed allows partners to offer seamless HSA/FSA purchasing experiences directly within their checkout flows.

As Truemed scales, we are expanding the technical capabilities that power these integrations across ecommerce, payments, and healthcare systems.

Why This Role Matters

Truemed’s merchant network is growing rapidly across health and wellness verticals— fitness equipment, supplements, nutrition, recovery, sleep, and beyond. Each merchant that launches with Truemed needs hands-on guidance through onboarding, activation, and ongoing optimization to unlock the full value of HSA/FSA purchasing for their Customers.

The Customer Success Manager is the merchant’s primary partner at Truemed. This role ensures that partners are onboarded efficiently, activated successfully, and supported with the data, campaigns, and co-marketing strategies that drive transaction volume and long-term retention. As Truemed’s merchant base scales, this role becomes the foundation of our partner experience.

About the Role

We are hiring a Customer Success Manager to own and grow a portfolio of Truemed merchant partners.

You will manage the full merchant lifecycle—from onboarding and technical activation through ongoing engagement, co-marketing support, and performance optimization.

Your portfolio will include a mix of mid-market and growth-stage health and wellness brands that are integrating Truemed into their checkout flows to accept HSA/FSA Payments.

Day-to-day, you will be the primary point of contact for your merchants. You will guide them through implementation, coordinate co-marketing efforts with Truemed’s growth marketing team, analyze performance data to identify growth opportunities, and ensure every partner is set up to drive meaningful HSA/FSA transaction volume.

This role reports to the Head of Customer Success and works cross-functionally with Sales, Marketing, Growth, Product, and Solutions Engineering. You will collaborate closely with the Sr. CSM team on shared playbooks, processes, and best practices.

This is a hands-on role for someone who is organized, analytical, and genuinely passionate about helping merchants succeed while finding the next Truemed’s growing revenue opportunities. If you are excited to work with health and wellness brands, own partner relationships, and directly impact merchant growth—we want to hear from you.

What You’ll Do

• Own a portfolio of Truemed merchant partners across health and wellness verticals, managing the full lifecycle from onboarding through ongoing optimization

• Serve as the primary point of contact for your merchants, building strong relationships with key stakeholders and providing responsive, high-quality support

• Partner with Truemed’s growth marketing team to develop and execute co- marketing initiatives that drive consumer awareness and HSA/FSA adoption on merchant sites

• Analyze merchant performance data—transaction volume, conversion rates, campaign results—to identify optimization opportunities and build data-driven growth plans

• Proactively monitor merchant health across your portfolio, identifying risks early and developing action plans to improve engagement and retention

• Manage multiple merchant accounts simultaneously, staying organized across onboarding timelines, campaign launches, and ongoing check-ins

• Collaborate cross-functionally with Sales, Product, Solutions Engineering, and Growth to resolve merchant issues and surface product feedback

• Identify expansion opportunities within your portfolio—additional product lines, deeper co-marketing commitments, new use cases

• Contribute to the development of scalable CS processes, playbooks, and templates that improve efficiency and consistency across the team

What Success Looks Like

In this role, success means:

• Partner engagement is high—merchants are responsive, participating in co-marketing initiatives, and actively growing their HSA/FSA transaction volume

• You are consistently identifying and acting on optimization opportunities using performance data

• Merchant retention across your portfolio is strong, with partners viewing Truemed as a valuable growth channel

• Cross-functional teams receive timely, actionable feedback from your merchant interactions

• You are contributing to scalable CS processes that improve the team’s ability to serve a growing merchant base

Who You Are

• A relationship builder who earns trust quickly and communicates with clarity and warmth

• Organized and detail-oriented—you can manage a portfolio of accounts without letting things slip through the cracks

• Analytical—you are comfortable working with data, building reports, and translating metrics into actionable insights

• A proactive problem-solver who takes ownership of merchant issues and follows through to resolution

• An effective communicator who can engage with merchant teams, brief internal stakeholders, and present performance updates with confidence

• Collaborative—you thrive in cross-functional environments and enjoy working across Sales, Marketing, Product, and Engineering

• Comfortable in a fast-paced startup environment where priorities shift and ownership is expected

• Mission-driven—you believe in what Truemed is building and want to help merchants and consumers benefit from it

Qualifications

• 3-4+ years of experience in Customer Success, Account Management ideally in e-commerce, DTC, marketplace, or SaaS

• Experience managing a portfolio of merchant or brand partner accounts through, activation, and ongoing engagement

• Strong analytical skills—comfortable working with performance data, spreadsheets, and reporting tools to inform decisions

• Excellent written and verbal communication skills

• Demonstrated ability to manage multiple accounts and competing priorities with

• Strong organizational skills

• Experience working cross-functionally with Sales, Marketing, Product, or Engineering teams

• Track record of building strong partner or client relationships that drive retention and growth

Nice to Haves

• Experience in health and wellness, fitness, nutrition, or supplement verticals

• Background in fintech, healthtech, or regulated/compliance-driven workflows (HSA/FSA experience is a plus)

• Familiarity with e-commerce platforms (Shopify, etc.) and payment infrastructure

• Experience with CRM tools (HubSpot) and analytics platforms (Omni, Looker,

• Tableau)

• Experience supporting or executing co-marketing campaigns with partners

Comp and benefits

• Comp and equity in the top decile for Series A startups

• Comprehensive medical, dental, and vision insurance with employer sponsored HSA contributions

• 401(k)

• Unlimited PTO

• Coworking stipend

• L&D Stipend

• 2x/year company offsites and 2x/year team offsite

Location

• Los Angeles preferred / SF / Austin // Hybrid

Title: Strategic Account Manager - Homecare

Location: Seattle, Washington

Job Description:

Job Summary

Support Medline’s Sales efforts within a primarily select group of highly complex or major accounts of regional, national or strategic significance.

Job Description

PRIMARY RESPONSIBILITIES

Account Management

• Key contributor to growing market share through the application of sales plans, strategies, objectives, policies and procedures aligned to broad corporate sales and marketing objectives.
• Provide exceptional customer support and execution on required responsibilities to retain business and drive increased profitability,   
• Resolve problems and ensure customers receive high-quality customer service 
• Maintain personal contact with key customers in assigned accounts.
• Work directly with other key sales personnel to launch new accounts and on any ""save"" opportunities to accounts under threat or loss.
• Maintain existing sales programs.

Internal Partnership

• Work directly with the Medline Field Sales team to promote sales goals and initiatives.

Sales Administration

• Facilitate the formal and non-formal RFP process.
• Develop and implement sales tools and programs; educate and communicate activity and success 
• Manage account program costs, (i.e., advertising, rebates, buyback and slotting allowance, etc.) while maximizing sales. 
• Track customer sales performance against objectives and inform management of results.
• Build and distribute reports, and specialized reports on contracts, programs and focus areas to appropriate partners.

MINIMUM JOB REQUIREMENTS

• Typically requires a Bachelor’s degree in a business or clinical-related field.

• At least 4 years of account management or/and sales experience. 

• Experience preparing business plans to align/support selling strategies.

• Experience developing and delivering technical presentations to various group sizes.

• Exposure to and use of Customer Relationship Management (CRM) software.

• Proficiency in CRM software and Microsoft Office Suite

• Position requires travel up to 50% of the time for business purposes (overnight, within state and out of state).

• Environment includes office setting and medical facilities.

• Position may require non-traditional work hours during in-services.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$101,000.00 - $152,000.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking ersity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified iniduals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neuroergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Title: Client Service Support Specialist

Department: Care Delivery

Job Description:

Location: Remote - US

Position Summary:

The Client Service Support Specialist is responsible for delivering personalized, accurate, and compassionate assistance to clients, their family members, and their caregivers as they navigate complex issues related to support services. The Client Service Support Specialist’s goal is to ensure our clients feel heard, valued, and supported, and they will accomplish that goal by responding to inquiries with a balance of efficiency and empathy, ensuring every interaction is meaningful and every concern is met with urgency and understanding.

Essential Functions:

• Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.
• Serve as the first point of contact for clients seeking support services, appeals, grievance, social service needs, billing issues, and insurance coverage.
• Listen actively to client concerns, respond with empathy, and deliver accurate, timely solutions across communication channels (phone, chat, email).
• Support clients navigating complex issues including appeals and grievance submissions and status updates.
• Billing discrepancies and insurance coverage clarifications.
• Community-based SDOH-related referrals.
• Escalations and compliance-sensitive concerns.
• Provide warm handoffs to internal specialists or external partners when additional expertise or intervention is needed.
• Document all interactions clearly and accurately in the CRM system to ensure continuity of care and compliance with policies.
• Recognize urgent or high-risk issues and escalate appropriately using established protocols.
• Maintain up-to-date knowledge of service offerings and regulations.
• Collaborate cross-functionally with internal departments.
• Participate in quality improvement efforts, team meetings, and feedback sessions to ensure excellent client experience.

Knowledge, Skills, and Abilities:

• Bachelor’s degree required
• A minimum of 3 years of customer experience in a healthcare contact center setting
• Experience in a virtual contact center with digital navigation preferred
• Demonstrated commitment to serving erse populations with empathy, humility, and respect for cultural differences
• Exceptional verbal and written communication skills, able to simplify complex information with compassion and clarity
• Familiarity with billing processes, insurance plans, appeals, and grievance resolution
• Understanding of Social Determinants of Health (SDOH) and ability to guide clients toward appropriate resources
• Ability to remain calm and professional under pressure, especially when handling escalations
• Demonstrated problem-solving skills and resourcefulness in navigating client needs
• Experience working with HIPAA-regulated data and maintaining client confidentiality
• Comfortable using CRM systems, ticketing platforms and digital communication tools
• Strong organizational skills with attention to detail and follow-through
• Ability to learn new processes and adapt to changes
• Team-oriented, adaptable, and energized by a mission-driven, fast-paced environment
• Use initiative to identify problems and provide solutions
• Exceptional problem-solving and time management skills

Served with Honor is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.

Customer Service Representatives- Remote

Atlanta, GA

Company Description

As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

Job Description

Please complete SHL testing sent to you upon application to advance to next round. 

in this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends)

Some of the high-level tasks of the job include:

• Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process.
• Advise the customer of their account open and closed accounts.
• We give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection.
• We assist customer with information on all optional products.
• Assist customer with extensions and deferral in times that may not be able to pay.
• Taking payments and reviewing history/notes and clearly communicating account statuses to customers.
• Maintain accurate records of customer interactions, including any issues that arise and their resolution.
• Recommending appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account.
• Must be comfortable with manual calculations
• Must be comfortable handling multiple systems at one time

To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive:

• Hourly rate of $16/hour
• Medical, dental and vision benefits
• Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
• Additional pay incentives as well as monthly rewards & recognition programs
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

• Excellent verbal and written communication skills and are a strong multitasker
• Strong attention to detail
• Drive to solve problems and meet goals
• Familiarity with Microsoft Office tools
• Experience in customer service
• High school diploma or equivalent

We will provide equipment, but to work from home, you must have:

• Excellent Internet connectivity:
• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems.
• Productive, quiet and distraction-free, secure place to work.
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

 Additional Information

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Clinical Service Desk Analyst I

Location: Remote

Employment Type: Contract

Role Overview

This position provides IT Clinical Application customer support for EHR and other related clinical applications in both Acute and Ambulatory care settings. The Analyst will answer, log, and resolve customer issues via a centralized, remote call center. This role serves as a liaison between clinical staff and the Information Technology team to communicate user needs and facilitate system modifications.

Key Responsibilities

• Maintain up-to-date knowledge of Healthcare IT trends, nursing practices, and regulatory standards.
• Answer, resolve, document, and triage incoming calls, emails, and instant messages in a timely fashion.
• Ensure technology solutions support patient care standards, outcomes, safety, and confidentiality.
• Collaborate with IT Clinical Application, Education, and other IT teams to resolve system or application issues.
• Utilize on-line procedures and knowledge databases, and assist with training peers.
• Interact with all levels of customers, including management, IT staff, medical providers, and other healthcare team members.
• Participate effectively on teams to meet project timelines and milestone dates.

Required Qualifications

Education & Experience: Knowledge and experience equivalent to a bachelor's degree in computer science or a related business discipline, AND one of the following: a clinical position license, a certification in a clinical healthcare setting, or at least 2 years working in a clinical environment or providing technical support for clinical applications.

Certifications & Skills: Requires experience with EMR systems like Cerner, PACS, or related applications. Must be proficient in the use of system office applications and possess a basic understanding of integrated clinical systems. Interpersonal and critical thinking skills with the ability to prioritize needs are necessary. Effective written and verbal communication skills are required. Depending on the assigned area, applicable certifications or licensures may be needed, such as RN/LPN, CPAS, PT/OT, RT, RHIA, RHIT, CCS, or CPC.

Preferred Qualifications

• Additional related education or experience is preferred.
• Specific certifications such as PT/OT, RT, CHPA, CPP, ARM, RHIA, RHIT, CHFM, CCS, or CPC may be beneficial.

Work Environment

This position requires extensive sitting with periodic standing and walking. Significant use of a personal computer, phone, and general office equipment is expected. The role may require lifting up to 20 pounds and may involve off-site travel.

Compensation & Benefits

The pay rate for this position is between $27.00 and $29.00 per hour.

We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Employee Type:

Contract

Remote:

Yes

Location:

Peoria, AZ, US

Job Type:

Date Posted:

May 5, 2026

Pay Range:

$27 - $29 per hour

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Title: Senior Coordinator, Case Manager

Location: Nationwide United States

Job Description:

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our erse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them-faster.

Responsibilities:

• Manage the entire care process with a sense of urgency from benefit investigation/verification to medication delivery, ensuring an exceptional patient experience
• Conduct benefit verifications and collaborate with various healthcare providers, including physicians, specialty pharmacies, and insurance companies, to ensure seamless coordination of patient care and timely access to necessary services
• Assist in obtaining insurance, prior authorization, and appeal requirements and outcomes
• Help patients understand their insurance plan coverage, including out-of-pocket costs, and provide guidance on the appeals process if needed
• Resolve patient's questions and any representative for the patient's concerns regarding status of their request for assistance
• Demonstrate expertise in payer landscapes and insurance processes. Remain knowledgeable about long and short-range changes in the reimbursement environment including Medicare, Medicaid, Managed Care, and Commercial medical and pharmacy plans while planning for various scenarios that may impact prescribed products
• Process enrollments via fax, phone, and electronically as needed
• Scrutinize forms and supporting documentation thoroughly for any missing information or new information to be added to the database
• Receive inbound calls from patients, healthcare provider offices, SPs, and customers, striving for one-call resolution

Qualifications:

• 2-4 years of industry experience with patient-facing or high touch customer interaction experience preferred
• Fluent in both Spanish and English required
• Previous Hub or Patient Support Service experience preferred
• High School diploma or equivalent preferred
• Knowledge of Medicare (A, B, C, D), Medicaid & Commercial payers policies and guidelines for coverage, preferred
• Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust.
• Robust computer literacy skills including data entry and MS Office-based software programs
• Strong understanding of pharmaceutical therapies, disease states, and medication adherence challenges preferred
• Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers

What is expected of you and others at this level:

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST.

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

Anticipated hourly range: $21.40 per hour - $30.60 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 05/15/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Title: Account Manager

- Regional Energy Network

Job Description:

Location: Remote CA

Must be located In Southern California

Ready to make a difference?

Are you passionate about making an impact in energy efficiency? ICF is looking for an enthusiastic Account Manager to inspire multifamily property owners, property managers, and contractors in Southern California. Your role will be pivotal in identifying energy efficiency opportunities and guiding participants through our programs.

Key Responsibilities:

• Customer Engagement: Help customers and trade allies understand and maximize the benefits of our energy efficiency programs and incentives.
• Sales & Support: Work closely with end-users, dealers, and contractors to explain efficiency measures and assist with the enrollment process.
• Field Work: Travel to meet with contractors, vendors, and customers, providing hands-on support and building strong relationships.
• Account Management: Build and maintain an account base that achieves current year savings and develops a robust pipeline for the following year.
• Customer Service: Deliver high-quality customer service to ensure repeat business and long-term satisfaction.

This home-based position offers flexibility while making a tangible impact on energy efficiency in Southern California. If you're ready to drive change and help our customers achieve their energy goals, we want to hear from you!

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What we need you to have (minimum qualifications):

• Bachelor's Degree with 2+ years of experience in equipment or technology sales, engineering, and/or energy efficiency OR
• 6+ years of experience in equipment or technology sales, engineering, and/or energy efficiency (direct professional experience may be substituted for education)
• Must have valid driver's license and successfully pass a Motor Vehicle Records (MVR) check

What we would like you to have (preferred skills):

• Experience in Energy Efficiency or Sustainability Consulting.
• Knowledge of common electric and gas equipment used in the multifamily sector including domestic hot water systems, HVAC systems, interior/exterior lighting, pool pumps, etc.
• Familiarity with CRM systems such as Salesforce.
• Excellent interpersonal skills with strong outreach and communications abilities.
• Demonstrated capabilities in building and maintaining relationships with key market players in the energy sector.
• Sales experience and the initiative to embrace continuous learning toward becoming an expert on the programs and technologies you represent.

Compensation: Although the posted range below is broader, this position is anticipated to offer a base salary in the $75,000-$90,000 range.

#LI-CC1

#indeed

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, iniduals with disabilities, and iniduals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$73,770.00 - $125,408.00

California Remote Office (CA99)

Title: Coordinator, Inidualized Care

Location: Nationwide United States

Job Description:

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our erse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them-faster.

Responsibilities

• Maintains a current and in-depth understanding of patient therapy's, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Inidualize Care leadership.

Qualifications

• 1-3 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

Anticipated hourly range: $18.10 per hour - $25.80 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 7/6/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Title: Buyer I

Location: Midvale, UT, USA

Hybrid

Full-time

Supply Chain Center

Job Description:

This position is accountable for purchasing both direct and indirect goods and services, and for ensuring that the company’s operational needs are met, while optimizing price and quality. The products, equipment, and services require more functional knowledge of the clinical and/or technical aspects of requested items. The position handles specialized purchasing processes and is a subject matter expert in assigned categories. The incumbent works and communicates directly with all levels of Intermountain Healthcare Caregivers and suppliers.

This position is hybrid and will require one scheduled in office day each month (Third Wednesday each month) along with other times to come in onsite as needed.

Monday -Friday 8:00 am to 4:30 pm

Essential Functions

• Works directly with assigned service lines, suppliers and product categories to provide world class purchasing service and solve problems related to the procure to pay process.  Responsible for procurement of low-to-medium dollar/risk purchases, such as basic commodity products. 
• The buyer I serves as a valuable support resource and acts as an expert for assigned categories, contracts, and overall Intermountain purchasing policy.
• Develops close working relationship with aligned category manager(s) to identify and implement cost, quality, and supply continuity improvements.
• Responsible for proactive supply risk management plans for assigned categories and suppliers.  This includes the primary point of contact for assigned categories on facilitating the identification and approval of substitutes to resolve potential disruption promptly and to ensure a continuous and secure supply of materials.
• Acquisition of requested items by; verifying submitted requisitions for accuracy, approval, compliance to contract, formulary and policies, then generating and executing Purchase Orders. This may require identification of sources for unique, low value purchasing, and require minimal negotiation of pricing, terms and conditions for non-contracted items. Manages stat/emergency orders, including proactive communication of delivery info to requesting Caregivers.
• Ensures that all applicable reports are reviewed and maintained to minimize supply disruptions, facilitate on-time payments and meet targeted benchmarks for established Key Performance Indicators (KPI’s).

Skills

• Effective communication and customer service skills, ability to pay attention to finer details, sound decision making, and sense of urgency / timeliness and negotiation interfacing with clinical and technical experts and external suppliers.
• Excellent skills in Microsoft office, and working with ERP and P2P systems preferred
• Critical thinking, ability to analyze problems, and recommend and implement solutions.
• Business acumen, intellectual curiosity, and creative thinking.

Qualifications

• Maintain professional license where necessary. (For example, the pharmacy buyers are required to maintain a pharmacy tech license.)
• Experience in a role requiring attention to detail, sound decision making, sense of urgency / timeliness and negotiation skills working with Suppliers and Internal Stakeholders.
• Experience in a role requiring work in a fast-paced and changing environment while handling multiple deadlines and priorities

Preferred qualifications

• 1 year demonstrated experience in a role requiring effective communication and customer service skills.

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.

Location:

Supply Chain Center

Work City:

Midvale

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$22.64 - $34.48

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Title: Care Navigator - Hybrid

Location: Vienna, Virginia

Hybrid

Job Description:

About Blackbird Health

Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We believe that providing the best care for children starts with building the best possible team. We deliver virtual and in-person mental health services across Pennsylvania, Virginia, and New Jersey—and we’re growing into new markets in 2026.

At Blackbird, we take a whole-child approach, looking at how the brain, body, and behavior interact to address the root causes of challenges, not just the symptoms. Every role matters here, and you’ll join a collaborative, supportive, and innovative team that’s shaping the future of pediatric mental health care. If you’re passionate about helping children and families while growing your career, Blackbird is the place to make an impact.

Join us and help change mental health care for children for the better!

Position Summary 

Blackbird Health’s Care Navigators are an essential part of our integrated and collaborative care team. This isn't just an administrative role; once a new patient or family has begun care, you serve as a constant source of support and operate as the ultimate owner of their experience - answering questions, providing education, ushering on to next steps, and ensuring each patient is well cared for. This is a hybrid position requiring 3-5 days onsite per week at the Vienna, VA clinic location, with hours from 12-8pm ET, Monday through Friday.

What makes you, you:

• People-Focused: You have a passion for providing high-quality, human-centered service, with a knack for building rapport and ensuring others feel supported and understood.
• A Natural Problem-Solver: You are proactive and resourceful, able to anticipate needs and solve complex issues with an eye towards improving processes and experiences for the future
• Detail-Oriented: You have a meticulous approach to administrative tasks from scheduling and documentation to tracking and managing communications, ensuring nothing falls through the cracks.
• Tech-Savvy: You are proficient with technology and can quickly learn new platforms like our EHR and scheduling tools. You’re comfortable navigating phone systems, text messaging, and email to provide transparent and timely communication.
• Collaborative: You thrive in a team environment- excited to pitch in and able to juggle the sometimes competing priorities of supporting both patients/customers but also your peers

How you’ll make an impact: 

• Deliver a Seamless Patient Experience: Be the main point of contact for established patients, fielding inbound calls, messages, and emails with exceptional responsiveness, empathy, and professionalism. You’ll answer questions, track down information, and ensure families feel heard and supported with transparency and follow-up.
• Navigate the Care Journey: Guide patients and families through our care model, including scheduling and confirming appointments (both initial evaluations and ongoing therapy/medication checks). You'll manage a specific group of providers, becoming familiar with their practices to ensure patients are scheduled appropriately and receive timely access to care. You’ll also own the critical administrative tasks that make care possible such as managing provider orders, screenings, and scheduling.
• In-Office/Hybrid Support: As a hybrid teammate, you'll help maintain a welcoming and professional in-office environment - supporting patients and providers in person, managing mail, restocking supplies, opening/closing the office, and generally ensuring our physical spaces support a great experience.
• Uphold Privacy & Compliance: You will be a guardian of patient privacy, adhering to strict confidentiality and data protection standards, including HIPAA regulations and complex family consent laws, to ensure all sensitive information is handled securely and ethically.

Benefits

• Medical, Dental & Vision coverage
• 401k (with a company match)
• Employer-paid life insurance coverage
• Generous paid time off
• Opportunities for career growth
• Diverse and experienced leadership team, supportive work culture

Salary Range

$23 - $26 USD

Join us!

To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child’s brain, body, and behavior work together.

“It's so rare to find comprehensive care like this---from testing to therapy to med management (and more)--all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone.”

Fostering an inclusive environment:

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a erse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at [email protected] so we can support you.

Our patient support team is busy helping children and families, please do not call or email them about your application — this helps us process your application more efficiently.

Customer Success Partner Senior Advisor

Location: Bangkok, TH, 10500

Employment Type: Regular Full Time

Expected Trave: 0 - 10%

Department: Consulting and Professional Services

Job Description:

We help the world run better

Primary Tasks and Responsibilities:

• Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer confirming value and renewing their license subscriptions (remote based, digitally)
• Build trusted relationships with customers in order to support value-based consumption focused activities (remote based, digitally)
• Monitors SLA performance and maintain high level of customer satisfaction
• Engage with Global Customer Success Centres to leverage expertise as needed throughout the customer lifecycle
• Leverage data & tools to track and manage targeted adoption and consumption activities, including Relationship Assessments and Outcome Success Plans
• Act as primary point of escalation for customers account issues
• Overall churn mitigation and account adoption/expansion for your assigned customer portfolio
• Assisting with the setup and orchestration of customer events and activities
• Responsible for renewal and churn reporting for BTM APAC.  Including forecasting that is regularly updated and issue resolution.

Role Benefits:

• Work with customers to build trust and guide them on their transformation journey.
• Acquire the latest skills and deepen knowledge to apply BTM tools to successfully support cloud projects, including RISE with SAP Methodology and Clean Core.
• Expand your internal network through collaboration with various departments beyond BTM for project success.
• Develop the ability to contribute to an international team through communication with colleagues and superiors from SAP Global and APAC.
• Solving difficult challenges requires not only the SAP perspective but also the partner perspective. Solving various challenges by leveraging both perspectives brings great satisfaction and contributes to your career growth.

Requirements:

• Strong customer-facing presence and relationship-building skills

• Background in Customer Success Management type roles is a plus

• Experience driving renewals, expansions, and up-sells of subscription-based software solutions

• Understanding of enterprise architecture (EA), business process management (BPM) and/or business models, process mining and analytics, strategies, and line of business processes is a plus

• Business expertise in SAP LeanIX, or similar EA tool is a plus

• Ability to proactively involve customer stakeholders and related parties (internal SAP stakeholders).

• Persistent at dealing with internal and external stakeholders to problem solve and secure responses.

• Proactive and cooperative team player

Bring out your best

We win with inclusion

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 453339  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

Title: Customer Experience Representative

Location: Christchurch New Zealand

• Part-time (37 hours per week shared across vacancies)
• Up to 3 permanent part-time positions available (4-5 hour shifts)
• Generous annual leave provisions and professional development opportunities

Shift availability: 4-5 hour shifts including weekday early mornings and late nights, as well as weekend work.

Kia hiwa rā, kia hiwa rā!

He hiahia, he pūkenga nōu ki te mahi a te Customer Experience Representative? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei.

Āu Mahi | What You Will Do

As a Customer Experience Representative, you will be the welcoming face of the UC RecCentre, delivering exceptional service to students, staff, and the wider community. This is a hands-on, people-focused role within a thriving student environment, where our primary focus is supporting the health and wellbeing of our students through positive, engaging experiences.

You will:

• Provide a professional and friendly front-of-house experience, acting as the first point of contact for all visitors
• Manage reception operations including check-ins, ID verification, bookings, and enquiries (in person, phone, and email)
• Support facility operations by issuing equipment, managing locker hire, and maintaining safe and tidy spaces (including gym floor upkeep)
• Process memberships, retail sales, and payments accurately, while providing clear information on services and options
• Maintain and update membership and booking systems, ensuring records are accurate and up to date
• Provide general administrative support including data entry, filing, stock management, and coordination of basic office needs
• Contribute to a positive, safe, and inclusive environment aligned with UC's values and commitment to wellbeing

Mōu | Who You Are

You are energetic, approachable, and thrive in a customer-facing environment. You enjoy being part of a team, take pride in maintaining high standards, and are confident managing a variety of tasks in a busy setting.

You will bring:

• 1-2 years' experience in a reception, customer service, or administrative role (sport/recreation environment advantageous)
• A strong customer focus with excellent communication and interpersonal skills
• Proven ability to multitask and prioritise in a fast-paced environment
• Sound problem-solving skills and a high level of attention to detail
• Confidence using computer systems, databases, and standard office tools
• A proactive attitude and willingness to support both front-of-house and operational tasks (including light cleaning and facility upkeep)
• An understanding of, or willingness to engage with, Te Ao Māori, tikanga, and te reo Māori
• Alignment with UC's values of manaakitanga, whanaungatanga, and tiakitanga

Mahi Ngātahi | Who You Will Work With

You will work as part of the UC Sport and Recreation team, collaborating closely with colleagues to deliver a high-quality experience for all RecCentre users. You will engage daily with students, staff, members, and visitors, contributing to a vibrant and inclusive campus environment.

Ngā Painga o UC | Why UC

At UC, being part of our team means more than just a job. We are committed to supporting our kaimahi | staff's career and wellbeing with benefits designed to help our kaimahi grow and feel connected, supported and valued.

UC's Benefits approach is shaped by Ngā Uara | Our Values Whanaungatanga, Tiakitanga, and Manaakitanga. They are designed to be relevant, support and inspire our people, they include:

• 5 weeks annual leave +5 days university holidays
• UC Parental Leave (up to 9 weeks paid) + 26 weeks Government paid parental leave and onsite childcare facility
• generous employer contribution to superannuation (up to 6.75%)
• flexible working arrangements
• professional development and study opportunities
• supportive working environment
• a wide range of retail discounts across shopping, entertainment and travel
• on-campus staff discounts including UC RecCentre
• living in revitalised Ōtautahi | Christchurch, Aotearoa New Zealand
• a unique working environment in a beautiful campus with access to UC facilities such as UC RecCentre and Staff Club at discounted rates plus onsite cafés and eateries, and more.

Title: HomCare Staffing Specialist I (Albany, NY / Hybrid)

Location: Albany, New York

Job Description:

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for an LHCS A Staffing Specialist for our LHCSA Team!

This is a full time hybrid position with a required commute of 3 days per week into our main office located in Albany, NY.

Department & Position Overview:

Our LHCS A Staffing Specialist possess a real passion for helping people, which is one of our company’s core values. As a LHCS A Staffing Specialist you will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.

Every Day You Will:

• Work with our patients, caregivers and nurses to ensure HHA coverage for our patients’ needs
• Pair caregivers and patients together, using a thoughtful approach to ensure the best fit possible
• Ensuring our caregivers are providing the compassionate care plan developed by our nursing dept.
• Work with the HHA recruiter to find and select high quality home health aides
• Keep the HHAs in compliance with regulatory requirements
• Maintain files and records related to scheduling HHAs, including hours scheduled/worked, administrative records, and client rosters
• Support business processes to regularly improve and streamline operations and our ability to provide a seamless, service-oriented experience for our valuable patients

Ideal Candidate Will Possess:

• 2+ years in a similar role
• Experience in a LHCSA preferred; previous medical experience a plus
• HHA Exchange software experience strongly preferred
• Ability to think creatively and proactively to solve problems and improve processes
• Proven exceptional customer service skills; excellent written and verbal communication skills
• Proficient computer and phone knowledge; comfortable with technology
• Must have poise and patience when dealing with customers, both internal and external
• Bilingual in Spanish, or other languages desired

Nice-to-Haves:

• 2 + years of customer service experience within a homecare agency organization
• Bilingual in Spanish, or other languages desired

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate ersity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an inidual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Compensation Range

$20 - $23 USD

Title: EVP, Customer Strategy & Growth

Location: New York, 10178, United States

Department: Executive

Job Description:

This is a hybrid position that requires a minimum of 3 days per week in either our NY city office or Raleigh NC office.

Position Summary

The Executive Vice President, Customer Strategy and Growth, will sit at the intersection of marketing, data, digital, customer experience, and revenue optimization, with a singular mission: drive transformational growth across our customer base and digital platforms, and develop programs to maximize lifetime customer value while delivering world-class experiences.

This leader will be responsible for redefining how AKC acquires, engages, retains, and monetizes relationships across the full lifecycle of dog ownership. The role goes well beyond traditional brand marketing. The EVP will own customer strategy end to end - from sharpening AKC’s value proposition and relevance for modern dog owners to building data-driven engagement models, modernizing digital touchpoints, and unlocking long-term customer lifetime value.

Primary Job Duties

 Customer Strategy and Growth Leadership

Define and execute a unified customer strategy spanning acquisition, engagement, retention, and monetization across digital and offline touchpoints. Reframe the AKC customer relationship from largely transactional interactions to long-term, value-based engagement. Develop programs and offerings that increase customer lifetime value while delivering meaningful, trusted experiences.

Data and CRM Expertise

Build and leverage robust customer databases and CRM platforms to enable personalization, segmentation, analytics, and monetization. Translate customer insights and data analytics into actionable growth initiatives that drive measurable revenue and engagement lift. Establish disciplined measurement, testing, and optimization processes to maximize business impact and unlock new revenue streams.

Digital Platforms, Products, and Marketplaces

Lead the upgrade, growth, and optimization of customer-facing digital engagement platforms, including websites, apps, portals, or marketplaces. Oversee the design and execution of digital experiences that deepen loyalty, improve usability, and strengthen trust. Bring experience designing, launching, and monetizing digital marketplaces or e-commerce platforms, ideally in regulated or trust-based environments. Lead the development and growth of an AKC-branded online marketplace for dogs and AKC shop, ensuring a safe, secure, and compliant environment for breeders, exhibitors, and buyers.

Organizational Leadership and Cross-Functional Influence

Execution in Complex, Legacy Environments

Navigate an organization with long-standing processes, custom-built systems, and tenured stakeholders. Establish credibility quickly through subject-matter expertise, clarity of thinking, and early impact. Balance respect for institutional knowledge with the ability to challenge legacy assumptions and drive change.

Required Skills, Specialized Knowledge and Competency Requirements

Driving Results

• Acts to surpass team goals, seizing opportunities to extend the limits of what is possible
• Sets continually higher goals for the team that are ambitious but achievable
• Identifies and acts on new opportunities that enable performance targets to be exceeded
• Seeks new challenges and is energized by exceeding targets

Collaborating and Influencing

• Identifies all necessary stakeholders and connects with them to gain support or agreement
• Negotiates with a genuine give-and-take approach that takes all parties’ perspectives into account
• Takes advantage of opportunities to build strategic relationships to achieve a specific outcome
• Engages others in open dialogue and adapts own influence approach to different stakeholders in ways that address their interests or concerns
• Anticipates emerging or potential conflicts among all stakeholders and takes steps to pre-empt them

Acting Strategically

• Creates a 2-3-year roadmap or blueprint to implement the enterprise strategy in own area
• Identifies and prioritizes the most critical future factors to consider in making decisions
• Makes plans to address changes or trends in the external landscape (i.e. competitors, clients, and market segments) that affect own business or area
• Develops plans that consider the impact beyond own area, location, function, or market

Other Relevant Information

• Proven success as a senior growth, customer strategy, or marketing leader responsible for driving measurable revenue and engagement outcomes.
• Deep expertise in CRM, customer databases, and monetization strategies, including segmentation, lifecycle marketing, and lifetime value optimization.
• Hands-on experience launching and scaling customer-facing websites, apps, portals, or digital platforms that serve as primary engagement channels.
• Demonstrated ability to translate e-commerce or digital performance insights into high-impact growth initiatives.
• Experience designing, launching, and monetizing digital marketplaces or transactional platforms.
• Exceptional analytical and strategic thinking skills, with the ability to synthesize data, market insights, and business objectives into clear priorities and action plans.
• Track record of building, leading, and inspiring cross-functional, high-performing teams.
• Comfort operating with urgency and accountability in environments facing revenue pressure and strategic inflection.
• Passion for mission-driven work and a genuine interest in serving dog owners, breeders, and the broader dog community.

The salary range in New York City for this position is $250,000 - $450,000/year; however, salary offered may vary depending on skill, experience, job-related knowledge and location. 

Travel required

Yes. 50% overnight travel requirements

Equal Opportunity Employer

Title: Systems Engineer

Location: NetSource one MI - Troy

Full-time

Job Description:

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

The Systems Engineer I is responsible for handling service requests and incidents escalated from Tier 1 Support. This relates to technologies including printers, workstations, servers, and other vendor specific hardware.   

Roles and Responsibilities

The Systems Engineer I is responsible for handling service requests and incidents escalated from Tier 1 Support. This relates to technologies including printers, workstations, servers, and other vendor specific hardware.   

• IT support for customers using Microsoft operating systems and applications.  

• Patch management for workstations.   

• Virus & Malware detection and removal.  

• Basic server administration.  

• Remote & onsite workstation troubleshooting.  

• Communicating with clients and co-workers and updating tickets immediately stating progress and next steps.  

• Keeping documentation and configuration up to date.   

• All other duties requested including helping co-workers and assisting with urgent service requests when necessary.

Knowledge, Skills, and/or Abilities Required

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. 

• Must be able to work well in a team.

• Excellent verbal & written communication skills.

• Sound judgement to know when to escalate issues to management.

• Excellent customer service skills.

• Ability to adapt quickly to changes and multi-task.

• Competitive, high achiever who persists despite obstacles, opposition, or setbacks.

• Microsoft Certified Solutions Associate (MCSA) for Windows 7 & Windows 8  

• Advanced knowledge of business applications and basic server administration.

Location

• NetSource One, Inc. – Troy, MI

• Ability to work remotely after training has been completed.

Full-Time/Part Time

• Full-Time

Hours

40 hours per workweek with additional time as may be required as business demands dictate.

Engineers are required to be in the on-call rotation. On-call schedules are a one-week duration, and the rotation varies based on skill level and skillsets. An on-call bonus is paid to engineers for all weeks they are on-call.

• Optional 4 – 10-hour days after training has been completed.

Travel

• Travel required

Who We are: 

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a erse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every inidual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. 

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today!  Learn more here: Why New Charter.

New Charter Technologies is committ__e__d to cr__e__ating an inclusiv__e e__nvironm__e__nt and is proud to b__e an e__qual opportunity e__mploy__er. New Charter re__cruits, e__mploys, trains, comp__e__nsat__e__s, and promot__e__s r__e__gardl__e__ss of rac__e, color, r__e__ligion, s__e__x, s__e__xual ori__e__ntation, g__e__nd__e__r id__e__ntity, national origin, v__e__t__eran, or disability status.

Title: Senior Claims Examiner - MSI

Location: Remote USA

Job Description:

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing iniduals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.

The Sr Claims Examiner is considered an expert in managing insurance claims for our policyholders, handling claims with high severity and complexity. The Sr Claims Examiner must have technical knowledge in insurance claims handling and the skills needed to provide superior service for our customers. The ability to develop relationships and effectively communicate with a erse range of clients, carriers and colleagues is a key success factor in this role. Strategic vision coupled with tactical execution to achieve results in accordance with goals and objectives is also critical to the overall success of this position. The Sr Claims Examiner must be able to work with little to minimal supervision.

• Analyzes insurance policies and other documents to determine insurance coverage.

• Investigates and analyzes claim information to determine extent of liability.

• Handles claims 1st Party Property Claims with complex to major severity.

• Assist in suits, mediations and arbitrations. Works with Counsel in the defense of litigation.

• Sets timely, adequate reserves in compliance with the company’s reserving philosophy.  

• Engages experts to assist in the evaluation of the claim.

• Monitors vendor performance and controls expense costs.  

• Evaluates, negotiates and determines settlement values.

• Communicates with all interested parties throughout the life of the claim.  Proactively discusses coverage decisions, the need for additional information, and settlement amounts with interested parties.

• Handles all claims in accordance with Best Practices.

• Responsible for monitoring and completing assigned claims inventory.

• Acquire and maintain a state adjuster’s license and meet state continuing education requirements.

• Provides Best-In-Class customer service for insureds and agents.

• Develops and maintains relationships with external and internal stakeholders.

• Acts as a mentor for less experienced Claims Examiners.

• Updates and maintains the claim file.

• Identifies opportunities for subrogation and ensures recovery interests are protected.

• Identifies fraud indicators and refers files to SIU for further investigation.

• Participates in claims audits, internal and external.

• Provides oversight of TPAs

• Assists with special projects

• SME for a developing Claims Department

Education & Experience:

• Bachelor’s degree or equivalent work experience

• 10+ years of claims adjusting experience, including at least 5 years handling both commercial and residential property claims

• Emphasis on Florida claims to include the involvement of Assignment of Benefits, Public Adjusters, and Attorneys

• Florida resident preferred

• Insurance designations preferred

• State adjuster licenses preferred

#LI-REMOTE

The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

Title: Clinical Team Support Coordinator

Location:

• Warrendale, PA, USA
• Remote/Nationwide, USA

Full time

Employee Type

Employee

Working Hours Per Week

40

Job Description

Must live around the Warrendale, PA area to be considered for this position.

Compensation: $27.00 - $29.00.

The base compensation range for this role is fixed, with a maximum cap of $29.00. We want to be transparent about this as we continue discussions.

Hour: Monday - Friday, 8AM - 5PM,

Medical Benefits: Health, Vision, & Dental

Retirement: 401K & Pension w/ 4% employer contribution

PTO: 15 Days

The Clinical Team Support Coordinator is responsible for supporting assigned clinical care teams in the on-going management of patient care with particular emphasis on monitoring the attainment of episode goals, clinical documentation, workflow, missed visits, among other items to ensure the highest quality clinical outcomes for the agency’s patients.

Clinical Team Support Coordinator Responsibilities:

• Provide clinical support for assigned care teams.

• Update Clinical Record on an ongoing basis as relates to communications, orders, re-hospitalizations, conflicts, etc.

• Evaluate and address customer concerns, including documentation and resolution of same.

• Participates in staff meeting agenda and in-services as directed.

• Enter related home health coordination notes into HCHB and Salesforce.

• Audits clinical records for completeness on and on-going basis and works with professional clinicians to ensure compliance and comprehensive documentation.

• Review Visit Time Exception

• Process and resolve unverified visit

• Review/Clear Held Claim

• Review Vital Sign Alert

• Review and Mail Bill of Rights from Team Cord Notification Task

• Add/Update Facility

• Assist in triaging patient visits/needs as applicable

• Payroll audit corrections

• Consent reports

• Incoming patient calls

Clinical Team Support Coordinator Qualification Requirements:

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Must be able to use good and sound clinical judgment.

• Must be able to document accurately and appropriately.

• Must work well in a team environment.

• Must hold, in good standing, a license as a Practical Nurse or Registered Nurse issued by the state of practice.

• Must be empathetic, non-judgmental, tactful, responsible, professional and organized.

• Proficient in Microsoft Office Suite.

• A minimum of two (2) years of experience working as an LPN/RN including some medical/surgical experience and/or an acute care or home care setting is preferred.

Certificates, Licenses, Registrations

Must have and maintain in good standing a professional license, certificate, or registration, as applicable.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

Comments

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

About Graham Healthcare Group:

As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

Join the Graham Healthcare Group and enjoy the following benefits:

• Competitive Pay:  With opportunity for advancement 

• Health and Welfare Benefits:  Various medical, dental, and vision insurance options for you and your family to choose from. 

• Supplemental Benefits: Company-paid life insurance and disability benefits.  Also, pre-tax FSA and HSA plans are offered. 

• Generous PTO Packages.

• Retirement:  Save for your future with our company offered 401k plan and pension.

• Company-Paid Education Programs:  Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.

Benefits may vary based on your employment status.

NOTICE:

• Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
• By supplying your phone number, you agree to receive communication via phone or text.
• By submitting your application, you are confirming that you are legally authorized to work in the United States.

Graham Healthcare Group is an Equal Opportunity Employer

Title: Bank at Work Advocate

Location: Tampa, FL (HQ)

Job Description:

Come join our GTE Financial team

We are looking for a highly organized and strategic inidual to join as a Bank at Work Advocate. The Bank at Work Advocate is responsible for executing highly effective marketing, events, communications, and projects to achieve organizational goals, increase awareness of the credit union, and position GTE Financial for future growth. This inidual must be a highly organized, relationship-focused service professional who is capable of moving from planning to implementation with proficiency and positivity. Serving in a high-paced, highly regulated environment, with a multitude of internal business clients, this role is responsible demonstrating all of GTE’s differentiating products and services with special focuses on events and workshops, achieving Bank @ Work goals, as well as supporting overall community outreach.

What does GTE look for in a Bank at Work Advocate?

Marketing/Education:

• Responsible for actively building relationships in the community and seeking out partnerships that align with GTE’s Bank @ Work program and the organization’s strategic objectives.

• This role is responsible for attaining new membership, market share, business owners, and quality referrals for GTE’s internal business units. Personal Performance Reviews will include quantitative metrics that align with enterprise goals.

• Reports to the Senior Manager Bank at Work Engagement, and regularly interacts with key stakeholders throughout the organization, as well as third-party vendors, to execute deliverables.

• This role is responsible for multiple assigned markets around our Community Financial Centers (CFC) to support, prospect, and engage with alongside the CFC managers.

• Will assist leadership with the implementation of the Bank @ Work program. Creating internal onboarding and communications to help ensure smooth execution and desired results, including developing associated employee communication and support materials, intranet posts, launch material, presentations to staff, procedure updates, FAQs, etc.

• This role requires a flexible and seasoned professional who excels in a fast-paced, change-heavy environment. Must be capable of self-prioritization, outstanding communication, and positive collaboration. Must effectively balance workload, deadlines, and output, while maintaining performance, quality, and avoiding burnout.

• Stays current on credit union data, research, reporting and performance, fluidly adjusting focuses and deliverables based on current and anticipated future conditions.

• This role will require regular onsite coordination and hands-on management at planned activities, events, workshops, and community engagement activities.

• Requires frequent local travel throughout assigned markets to support events, workshops, partner meetings, and collaboration with Community Financial Center (CFC) leaders

• Responsible for facilitating financial literacy workshops in the community. Must possess strong public speaking skills and a working knowledge of banking, credit, budgeting, and lending topics.

• Adheres to the credit union brand and ensures quality control, compliance, consistency, accuracy, and relevance throughout all output, deliverables, and channels.

• Demonstrates exemplary interpersonal skills and communicates effectively. Must be a strong speaker and writer, capable of creating compelling and polished presentations autonomously.

• This role will also be responsible for the financial literacy and education strategy, creating and optimizing resources to increase awareness, adoption, and utilization of financial solutions.

Operational:

• This role requires traveling to meet our members at their workplace.

• Ensures adherence to the credit union and departmental standards and demonstrates Core Brand Value principles.

• Must demonstrate a fundamental knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Required Qualifications:

• Undergraduate degree preferred.

• Minimum one year experience in marketing, the financial industry, or a service industry space.

• Bilingual preferred (English/Spanish).

Position Details:

• Location:  Downtown Tampa – GTE Headquarters

• Department Hours:  Monday– Friday (9:00 am to 6:00 pm) // Saturday (9:00 am to 1:00 pm)

Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.

Work arrangements (in-office, hybrid, or remote) may be changed at any time by management with appropriate notice if possible.

Required for Remote/Hybrid Work:

• A quiet workplace so you can focus on delivering excellent service to our members.

• Some positions will require performance standards to be met to qualify for alternative work arrangements.

• Required to have power and high-speed internet over 100MB (minimum).

• Video capability (connection of 1.5 Mbps up and down recommended).

• Candidates must provide and meet all technical requirements prior to the first day of training.

• Hybrid candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed.

Come and join our award-winning team!

GTE Financial is an Equal Opportunity Employer.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE Reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Title: Inbound Sales Development Rep

Location: Fort Worth, Texas

Department: Sales Development

Job Description:

As a Sales Development Representative (SDR) at Point of Rental, you will be the first point of contact for many prospective customers. In this role, you will qualify and disqualify inbound leads, prospect for new opportunities, and partner closely with Account Executives to ensure high-quality opportunities move efficiently through the sales process.

This is a fast-paced, customer-facing role for someone who is motivated, and highly organized. Success in this role requires strong communication skills, sound judgment, attention to detail, and a genuine commitment to helping customers while protecting the sales team’s time and focus.

Responsibilities

• Learn Point of Rental’s products, market, messaging, and customer segments
• Learn and effectively use the tools required to succeed, including Salesforce, chat tools, Zoom, scripts, and product resources
• Respond professionally to inbound leads through phone, email, and chat
• Qualify and disqualify inbound opportunities based on need, fit, budget, and target profile
• Ask strong discovery questions to uncover customer pain points and business needs
• Develop relationships with Account Executives, and Sales Engineering teammates
• Build a strong understanding of how to identify high-quality opportunities and avoid poor-fit meetings
• Consistently meet goals for initial presentation setup and other team expectations

6 Months - 2 Years

• Continue building product knowledge, industry knowledge, and selling skills
• Improve ability to identify, qualify, and advance opportunities with sound judgment
• Handle more complex inbound conversations and objections, including pricing conversations
• Work with mentors and managers to set development goals aligned with advancement
• Demonstrate the self-starting behavior, organization, and preparation needed for promotion

Qualifications

• Undergraduate degree preferred, but not required
• Experience in sales, customer service, or a customer-facing role is a plus
• Strong written and verbal communication skills
• Attention to detail and strong organizational habits
• Ability to professionally represent the company as the first point of contact
• Self-starter with the ability to solve problems independently before escalating
• Comfortable working in a fast-paced, multi-channel environment
• Tenacity, discipline, and a strong desire to succeed
• Ability to handle feedback, improve quickly, and stay accountable to goals

Job Type: Full-Time, Exempt. Base Salary + Commission + Benefits (Medical, Dental, Vision) + 120 Hours PTO + 100% 401(k) Matching (Up to 4%). M-F; Daytime Hours; Hybrid Work Environment.

WE ARE ONLY CONSIDERING CANDIDATES FROM THE DFW METRO FOR THIS POSITION!

PORS is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for iniduals with disabilities in employment. To request any special arrangements, please contact HR.

Title: Technical Support Engineer 3

Location: Remote - India

Category: Customer Support

Job Description:

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with erse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

See yourself at Twilio

Join the team as Twilio’s next Technical Support Engineer 3

About the job

This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.

We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team in India, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.  Identifies and responds to customer escalations and thoroughly document every customer interaction

Responsibilities

In this role, you’ll:

• Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.

• Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions

• Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat. 

• Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.  Meet SLA requirements per channel/role

• Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution

• Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers

• Mentor or provide training to other team members in case management best practices.

• Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles.

• Manage incidents effectively during on-call shifts. While on-call triage SDM Escalations

• Active participant in process improvement initiatives

Qualifications 

Twilio values erse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5-7 years of experience

• Proven experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms

• Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java 

• API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks 

• Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL

• Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)

• Fluency in English (verbal, comprehension, listening, and writing)

• Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours.

• Ability to diplomatically address customer concerns and provide feedback

Desired:

• Bachelor's Degree or equivalent certifications and work experience

• Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment

• Basic case management experience/skills

• Strong problem-solving skills and critical thinking

Location

This role will be remote, and based in India (Karnataka, Telangana, Tamil Nadu, Maharashtra, Delhi).

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Title: Technical Support Engineer - 2, Platform and Applications

Location: Remote - India

Category: Customer Support

Job Description:

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with erse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

See yourself at Twilio

Join the team as Twilio’s next Technical Support Engineer 2

About the job

This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.

We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team in India, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.  Identifies and responds to customer escalations and thoroughly document every customer interaction

Responsibilities

In this role, you’ll:

• Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.

• Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions

• Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat. 

• Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.  Meet SLA requirements per channel/role

• Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution

• Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers

• Mentor or provide training to other team members in case management best practices.

• Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles.

• Manage incidents effectively during on-call shifts. While on-call triage SDM Escalations

• Active participant in process improvement initiatives

Qualifications 

Twilio values erse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 2-4 years of experience

• Proven experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms

• Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java 

• API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks 

• Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL

• Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)

• Fluency in English (verbal, comprehension, listening, and writing)

• Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours.

• Ability to diplomatically address customer concerns and provide feedback

Desired:

• Bachelor's Degree or equivalent certifications and work experience

• Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment

• Basic case management experience/skills

• Strong problem-solving skills and critical thinking

Location

This role will be remote, and based in India (Karnataka, Telangana, Tamil Nadu, Maharashtra, Delhi).

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Receptionist / Office Administrator (Bilingual - Spanish Required)

Location: Grapevine United States

Job Description:

Grapevine, TX (Residing within 15 miles is a plus)

Southland Holdings

$15-$18/hour (based on experience)

Part-Time (with opportunity to transition to Full-Time)

About the Role

Position Overview

Southland Holdings is seeking an exceptionally dependable, highly detail-oriented Receptionist / Office Administrator to serve as the front-facing representative of our corporate office. This role is critical to daily operations and requires a professional, friendly, and proactive inidual who takes full ownership of the front desk and administrative functions of the building.

This is a high call volume, high mail volume position, ideal for someone who thrives on organization, takes ownership, and can manage multiple priorities with minimal oversight.

This position will start part-time, with a strong opportunity to grow into a full-time role based on performance, reliability, and business needs. If you're someone who shows up consistently, stays organized under pressure, and enjoys being the go-to resource for a busy office, we want to hear from you.

What You'll Do

• Manage high-volume incoming calls and route across multiple entities
• Greet, assist, and direct visitors and employees with a polished and welcoming demeanor
• Coordinate conference rooms and meeting schedules
• Handle incoming mail/packages distribution
• Maintain a clean, organized, and welcoming reception area
• Order and manage office/lobby supplies
• Manage building vendors/services
• Manage all FedEx/UPS/USPS in going and outgoing shipment requests (creating shipping labels)
• Maintain multiple work rooms, supplies, organization
• Assist applicants and answer general company inquiries
• Serve as a resource to various departments as needed
• Take initiative to identify and resolve issues without waiting for direction

Required Qualifications

• Bilingual (Spanish/English) - REQUIRED
• Proven reliability and strong attendance (this is critical)
• 3+ years of receptionist/front desk experience
• Professional, friendly, and upbeat demeanor with excellent phone etiquette
• Highly organized, self-motivated, and able to work independently
• Stable work history
• Valid driver's license

Why This Role Matters

This position is more than answering phone. You are the first impression of Southland Holdings and a key part of keeping the office running smoothly. We're looking for someone who takes pride in that responsibility.

Apply If You Are

Reliable and consistent

Friendly and professional

Detail-oriented and organized

A self-starter who requires little oversight or micromanagement

A team player who is willing to step in and support where needed

Title: Grid Automation Operational Technology (OT) Cybersecurity and Networking Specialist

Hybrid

locations Raleigh, North Carolina, United States

time type Full time

Job Description:

Job ID:

R0127741

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote: No

Job Description:

The overall responsibility of the OT Cyber and Networking Specialist is providing cyber, networking and product technical support for our regional team, system integrators and utility customers using Hitachi Energy Automation and Communications solutions and products. Pre- and post-sales customer engagement supporting the regional Hitachi Energy teams in customer product system validation, technical evaluations and solution demonstrations. Apply knowledge of cybersecurity and complex communication networking using utility OT communication infrastructure practices and theories in determining equipment configuration and performance.  Prepare solutions for customer demonstration, evaluation and diagnostics in OT applications including Substation Automation, Distribution Automation utilizing Wired (Ethernet/MPLS) and Wireless Broadband (Cellular/LTE and Mesh) communications networks.  Regional customer engagement, communicating with and responding to customer support requests and inquires including site installation issues requiring service and support.

JOB DUTIES:

Key Responsibilities could include but are not limited to:

• Debug, resolve and reproduce the most important issues for our customers.
• Interface with other developers, quality team, and product management members to improve overall customer experience.
• Assess, inspect and trouble-shoot devices, prototypes and test equipment as necessary. 
• Provide regional customer service and support remote and onsite when required to perform equipment assessment, application triage and software and hardware field upgrades.
• Create, prepare, build, test and modify equipment used for application diagnostics and demonstration.  Preparing equipment, devices and other equipment working from drawings and specifications. 
• Participate in industry events, trade shows, technical conferences and standardization.
• Assist in the implementation and maintenance of cybersecurity measures for Grid Automation OT products and solutions.
• Monitor and analyze network traffic to identify potential security threats.
• Collaborate with the Grid Automation team to develop and deploy security protocols.
• Participate in cybersecurity incident response and recovery efforts.
• Stay updated on the latest cybersecurity trends and technologies.
• Configure/manage network devices to ensure optimal performance and security.
• Network and architecture design to support secure and efficient communication.
• Troubleshoot network-related issues and provide solutions to enhance network stability.

COMPLEXITY OF TASKS:

• Requires knowledge and experience of utility communications infrastructure, Information Technology and Operation Technology automation and control systems, maintenance, and operation practices.
• Must be able to work under the direction of the regional technical sales and application teams to prepare/configure devices and applications, quality assurance testing to validate application performance. 
• Requires problem solving and diagnostic experience for device/solution application issues recommending corrective action.
• Assist regional team in executing customer demonstrations and pilots.
• Self-starter and able to perform duties with minimal guidance.
• Excellent analysis and problem-solving skills.
• Team-player attitude.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Iniduals with Disabilities

Protected veterans and qualified iniduals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Anchorage Digital is looking to hire a Member of Client Experience, Sales Support to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Title: Sales Agent

Location: Branch HQ

Employment Type

Full time

Location Type

Remote

Department

Sales

Compensation

Sales Agent$16.80 – $24.00 per hour • Offers Commission

Job Description:

Branch is on a mission to make insurance more accessible, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be.

But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself.

Branch has a preference for candidates in Ohio, but is open to candidates located in AZ, FL, GA, IL, IN, IA, KS, KY, MD, MI, MO, NV, NC, OH, PA, SC, SD, TN, TX, and WI. Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Branch is remote first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. We also have office space in Columbia and Concordia, Missouri as well as Forreston, Illinois. Once a year, the entire company gathers for “BranchFest”, a highlight of the year for many Branchers.

About the role

Our Sales team fuels Branch’s growth by helping people confidently secure the right protection for their homes, cars, and families. Sales Agents connect directly with prospective members over the phone, listening to their needs, navigating multi-carrier options, and guiding them toward coverage that’s both accurate and affordable. Whether engaging inbound, outbound, or supporting our national partnerships, you’ll make insurance easier, clearer, and more accessible.

This role is ideal for someone who thrives in a fast-paced, high-volume, fully remote environment and brings deep expertise in multi-carrier home and auto quoting. Because our products are built to bundle and our technology delivers real prices with minimal data entry, you’ll spend more time advising and connecting, and less time gathering information. If you’re passionate about leveraging your underwriting knowledge, carrier familiarity, and skills to help people protect what matters, this is an opportunity to make a tremendous impact in a fast-growing insurtech.

Key Responsibilities

• Drive impactful conversations through inbound and outbound calls, creating a seamless and delightful experience.

• Deliver fast, accurate multi-carrier quotes grounded in strong underwriting judgment.

• Move confidently through multiple systems (rater/carrier platforms) with speed, accuracy, and efficiency.

• Manage your pipeline with proactive follow-up and a strong focus on conversion.

• Guide members through coverage choices so they feel informed, protected, and confident.

• Identify bundling opportunities and promote Branch-first solutions when they best fit the member’s needs.

• Represent the Branch brand with professionalism, positivity, and a member-first mindset.

Skills, Knowledge, and Expertise

• Required for the role

  • An active Property & Casualty license

  • 2–4 years of experience in multi-carrier home and auto insurance sales

• Strong understanding of underwriting, risk appetite, and coverage structures.

• Prior agency experience strongly preferred, especially with multi-carrier quoting.

• Tech-forward and adaptable, comfortable navigating multiple systems and digital workflows (rater/carrier platforms)

• Able to operate at high volume, thriving in fast-paced, dynamic environments.

• Strong verbal and written communication skills; clear, confident, and member-focused.

• Collaborative team player who is passionate about helping people and strengthening our community.

Why join us at Branch?

We’re all about getting back to getting each other’s back - that means Branchers, too. So we provide benefits that let you work and live to your fullest.

• Above-market salary - Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.

• Pay equity and transparency - Our pay isn’t just market-driven, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.

• Remote-first (with perks) - Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you’d like to join us in an office.

• Flexible YouTime - We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation.

• Employee stock options - You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow.

• Medical, vision, dental - Get all the coverage you need for a healthy, happy life.

• 401k and contribution matching - Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month.

What to expect

In light of recent hiring scams across the United States, here’s what the process will look like with Branch (so you know it’s us):

• Please apply to open positions directly through our site. If you don’t see it here, then it shouldn’t exist on another job board. If you’re ever unsure about the legitimacy of a Branch job posting found on another site, please check the listings here to verify.

• If you're selected to move onto the next phase of the hiring process, a member of our Branch talent team will reach out to you directly from the email domain @ourbranch.com to guide you through our process.

• The process will include a number of interviews, which will all happen either over the phone or on video calls.

• We will never ask for personal payment or require you to purchase equipment during our interview process. Always be sure to protect your personal information.

Equal Employment Opportunity Employer

At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer. All qualified applicants and/or employees will receive consideration for employment without regard to the inidual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Title: Community Growth Manager

Location: United States

Job Description:

At Cypress, We aim to make software testing faster and more reliable, improving the efficiency and quality of software development. Used by hundreds of thousands of developers across 90+ countries and 30,000+ organizations, Cypress helps teams write better code and release with confidence. Cypress customers include names like Zendesk, Indeed, Splunk, Square, and Patreon. With a culture rooted in passion, collaboration, and curiosity, our fully remote team is on a mission to positively impact the developer community.

The Role

The Community Growth Manager will lead engagement across the Cypress ecosystem, nurturing and growing our existing community programs, and building relationships across the broader developer and QA landscape. This role sits on the Developer and Customer Experience team and works at the intersection of community building, ecosystem partnerships, and developer marketing. The person in this role will be the connective tissue between our community and our internal teams, ensuring that what we build reflects the genuine needs of the people who use Cypress while helping Cypress show up meaningfully wherever developers and quality practitioners gather.

Compensation: $130,000–$150,000/year

What You'll Do

• Grow the Cypress community through targeted outreach, activation campaigns, and partnerships that expand our reach into new audiences across the developer and QA ecosystem.
• Develop and execute programs that deepen engagement across the Cypress ecosystem, meeting community members where they are and expanding their participation over time.
• Own Cypress community programs end-to-end, including the Ambassador and Cy.Pronaut programs: identify and recruit strong candidates, lead onboarding, maintain ongoing communication, and create meaningful opportunities for members to contribute and grow.
• Build and activate community-led content and advocacy initiatives, including blogs, videos, webinars, and user group events, that create genuine value for members and extend Cypress's reach.
• Identify, cultivate, and manage strategic partnerships across the developer and QA ecosystem, including communities, professional networks, conferences, and organizations where our users and potential users are already active.
• Work closely with the Director, Developer & Customer Experience to support and amplify community-led events, and help community members run local and virtual user groups in their markets.
• Act as a bridge between our community and internal teams, surfacing insights, feedback, and emerging trends to product, marketing, and customer success stakeholders.
• Develop relationships across the organization to ensure community voices are heard and members' contributions are recognized and supported.
• Track and analyze engagement data across community programs and initiatives, building the reporting frameworks and metrics — including activation rates, content pipeline contribution, and community-qualified leads — that connect community health to business outcomes and guide strategic decisions.

Who You Are

• Team player: You collaborate openly, lead with integrity, and actively create opportunities to work cross-functionally and transparently with others.
• Highly organized: You manage multiple priorities simultaneously, keep the big picture in view, and handle the details with care.
• Self-driven: You hit the ground running once you know your goals, iterate quickly, and make sound decisions without waiting for perfect conditions.
• Creative: You are energized by trying new things and finding fresh ways to make programs more interesting, relatable, and fun.
• Accountable: People trust you to follow through, own your decisions, and do what you say you will do.
• Community mindset: You lead with compassion and inclusivity, celebrate ersity, and bring empathy to every interaction.
• Ecosystem thinker: You see community as a living network and know how to identify adjacent spaces, cultivate partnerships, and build bridges that create value on both sides.
• Impact-oriented: You think beyond participation counts to the real outcomes your programs create, and you use that lens to prioritize and measure your work.
• Data enthusiast: You gather and interpret data naturally, and use it as a foundation for building initiatives and solving problems.

Your Skills & Experience

• 3–4 years of community management experience within a developer tools, open source, or technical SaaS context.
• Demonstrated success owning community programs and initiatives, including ambassador or advocate programs, with measurable outcomes.
• Experience building and managing external relationships with communities, partners, or ecosystem organizations beyond internal program management.
• Comfort working cross-functionally with Marketing, Customer Success, and other internal teams.
• Genuine understanding of developer culture and what earns trust in technical and open source spaces.
• Familiarity with community analytics and engagement tools, and comfort using data to guide decisions and report on impact.
• Strong interpersonal skills and a genuine talent for building relationships across a wide range of people and organizations.
• Excellent verbal and written communication skills.
• Moderation experience would be ideal, but is not required.

Why Cypress

• Own a function with real scope: You will be a team of one with direct access to leadership, meaningful autonomy, and the ability to shape community strategy from the ground up — with a clear path to grow the team as the function scales.
• Work where community actually matters: Cypress was built on open source and our community is not a marketing afterthought — it is core to how we grow, improve, and earn trust.
• Grow alongside the product: As Cypress expands, this role grows with it, with a clear path for career development and increasing scope over time.
• Collaborate with people who care: Our Developer and Customer Experience team sits at the center of how Cypress shows up for our users, and we take that seriously.
• Fully remote with a strong culture: We are a distributed team that operates on trust, transparency, and a genuine respect for the developers we serve.

#LI-Remote

Title: Inside Sales Representative

Location: Remote - Massachusetts

Job Description:

Monolithic Power Systems, Inc. (MPS) is one of the fastest growing companies in the Semiconductor industry. We are worldwide technical leaders in Integrated Power Semiconductors and Systems Power delivery architectures. At MPS, we cultivate creativity, are passionate about sustainability, and are committed to providing leading-edge products and innovation to our customers. Our portfolio of technology helps power our world ---come join our team and see how YOU can make a difference.

Job Description:

Requirements:

• BA or BS degree is required
• 1-2 years of experience in account management, sales operations, inside sales, or supply chain in a semiconductor industry

Responsibilities:

• The position requires an interest in market dynamics, negotiation, manufacturing processes, and execution
• Working closely with regional sales team, manage customer forecasts and interface to factory, Product Lines and sometimes production planning
• Collect forecast (parts, volume, demands months…) by customer from sales persons
• Load the forecast into system
• Communicate sales of TXR/JDM forecast across sales regions in Asia
• Analyze gaps, and be able to escalate as needed
• Monitor bookings against customer forecast
• Perform weekly backlog analysis, monitor backlogs required schedules and manufacturing committed schedules
• Understand end customer demands
• Understand inventory in channels and CM’s in Asia
• Provide WIP analysis
• Manage NPI launch preparation – tracking schedule from new product release schedule, revisions, sampling, customer feedback, pilot run and mass production with sales and FAE
• Provide monthly analysis and validation on sales opportunities and pricing from design-in and design win pending through CRM
• Manage overall customer service function including customer delivery reporting, expedites, confirmations to compliment local and factory CSR functions;
• Administer RMA / customer material returns process to compliment regional teams and interface to QA and engineering teams
• Project management on additional operational initiatives on an as-needed basis

Monolithic Power Systems, Inc. (MPS) is an Equal Opportunity Employer and embraces ersity in our employee population. It is the policy of MPS to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Coordinator, Customer Experience

Location USA

Employment Type Full time

Location Type Remote

Department CX and Operations

Compensation Estimated base salary $85K – $90K • Offers Equity

Job Description:

Coordinator, Customer Experience

We're hiring a CX Coordinator to join our Customer Experience team. In this role, you'll be a key partner to our support operations: keeping our knowledge base accurate and current, serving as a resource for our BPO team and helping tackle the day-to-day tasks that keep the support team running smoothly. This is a great opportunity for someone who is detail-oriented, proactive and passionate about delivering great customer experiences.

Roles and Responsibilities:

Knowledge Base & Content

• Own and maintain help center articles, ensuring all content is accurate, up to date and easy to understand

• Partner cross-functionally with marketing, product, customer success and operations teams to understand new use cases, product launches and features

• Create and update support macros to reflect current policies, product changes and common customer scenarios

• Audit existing documentation regularly and proactively identify gaps or outdated content

• Main point of contact for our marketplace API partnerships

BPO Team Support

• Serve as the primary internal resource for our BPO support team, answering questions and clarifying process or policy

• Identify recurring BPO support agent questions and address root causes

General Support Operations

• Assist with support team tasks including ticket triage, support calls via Zoom, escalation management, and coverage during high-volume periods

• Help track and report on key support metrics, flagging issues or trends to leadership

• Support special projects and operational improvements as the team grows

Requirements and preferred qualifications:

• 1–3 years of experience in a customer support, CX operations or similar role

• Strong writing skills: you can explain complex topics clearly and concisely

• Experience maintaining a knowledge base, help center or support documentation

• Comfortable working with support tools and CRM systems (e.g., Kustomer, Zendesk, or similar CRM/ticketing platforms)

• Experience with AI features/systems in support platforms

• Highly organized with strong attention to detail

• High EQ and ability to demonstrate empathy when communicating with customers and navigating difficult situations

• Strong communication and follow-up skills with the ability to handle multiple projects at once with a sense of urgency

• Self-starter who can manage their own workload and flag issues proactively

• Available to work weekends (one day preferably Saturday) as part of your regular schedule

• Experience working with or coordinating BPO or outsourced support teams

• Familiarity with gifting, e-commerce, or B2B SaaS products

• Experience building training resources

• Strong interest in supporting Goody’s mission to help celebrate and lift up others, spread joy and bring ease and fun to the gifting experience!

Reports to the Senior Manager, Customer Experience

Goody is a fully-remote company

Company Benefits

• 100% remote work

• Group medical, dental, and vision coverage insurance (with opt-out benefits)

• 401k

• Stock options

• Open PTO, with a company-wide summer break designed to counterbalance the demands of the year-end holiday season.

• Paid parental leave benefits

• Annual company offsite – past locations include Cabo, San Diego, and Banff

• $100/month reimbursement for wellness

• $500 annual education stipend

• Lots of Goodys!

Benefits may vary based on employment status or country location.

About Goody

Goody is a modern gifting platform built to help companies create meaningful connections at scale. We power thoughtful, on-brand gifting experiences for leading teams, making it easy to send the right gift to the right person at the right moment without the logistics headaches.

Goody was founded in 2020 and is backed by leading investors like NEA, SoftBank, and Quiet Capital. We are a fully remote, product-driven team trusted by 64 percent of the Fortune 100. In 2025, Inc. ranked Goody as the fastest-growing gifting company in the United States, reflecting our momentum and focus on building exceptional experiences for customers and teammates alike.

Title: Sales Development Representative

Location: Manhattan, NY

Department: Sales

Job Description:

Who you are

Copia Automation is looking for a Sales Development Representative to join our growing team in Copia's Manhattan, NY office.

As an SDR, you will be responsible for identifying ideal prospects, leading initial discovery meetings, generating new business opportunities and helping your sales director manage leads through the sales pipeline. You will work closely with the sales team to ensure that our company’s goals are met.

We are looking for someone who has excellent communication skills, a strong work ethic and a proven track record of success.

Heavy cold calling on a daily basis is a large part of this role. To be successful, applicants need to have a confident vocal presence and the ability to think on their feet when speaking to prospects.

If you are a self-motivated inidual with a passion for sales, we encourage you to apply!

On Target Earnings for this role is $75K-$85K.

About Us

Copia Automation is rebuilding a 50-year old, $170-billion industrial market from the ground up by rethinking the command and control layer, and developer tools that power process automation in almost every industrial vertical. Backed by some of the world’s most respected investors, we’re starting by creating a complete developer toolchain for industrial automation that will change how factories are built.

See more at copia.io.

What you'll do

• Identify potential customers and generate new business opportunities for the company
• Contact and qualify potential customers
• Set meetings for your Sales Director and follow up on leads
• Track progress towards meeting sales goals
• Collaborate with the sales team and the Director of Sales to develop strategies for reaching sales targets
• Use customer relationship management (CRM) software to manage leads and sales activities
• Stay up-to-date on market trends, competition, and industry developments
• Provide regular reports on sales activities and results to management

What you need

• 1 - 2 years of experience in sales, customer service or a related field
• Proficiency in customer relationship management (CRM) software
• Strong verbal and written communication skills
• Ability to build and maintain relationships with potential clients
• Knowledge of sales techniques and strategies
• Strong problem-solving and negotiation skills
• Time management and organizational skills
• Ability to work independently and as part of a team
• Flexibility and adaptability to change
• A desire to learn and grow in the sales field

$65,000 - $85,000 a year

Come join us!

Copia is growing extraordinarily fast. Join a best-in-class start-up with huge amounts of upside and impact. Our headquarters is in New York, but our team is remote throughout North America.

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Title: Product Owner, Batch Processing - Equity

Location: USA - Remote 

time type

Full time

job requisition id

REQ000629

Job Description:

About Us:

insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.

Job Description:

Job Summary

insightsoftwareis seekingaProduct Ownerto jointhe Batch Processing domain within the Equity product organization. In this role, you willhelp support anddrivethe requirements and delivery of the batch processing capabilities that power critical equity events — includingoptionexercises, RSU releases, ESPP purchases, and other high-volume participant transactions. This is a hands-on, detail-oriented role that requires the ability to translate complex business processes into precise, implementable requirements.

Key Responsibilities

ProductOwnership

• Own andmaintainthe productbacklogfor batchprocessing, includingsprint prioritization and engineering ceremonies

• Partnerwith the Product Manager to definefeature priorities across multiple quarters based on customer impact, regulatory requirements, and technical dependencies

• Partner with Sales, Customer Success, and implementation teams toidentifygaps and deliver best-in-class batch processing solutions

Requirements Definition & Documentation

• Write comprehensive Product Requirements Documents (PRDs) with detailed functional specifications, processing workflows, error handling scenarios, edge cases, and acceptance criteria

• Define batch job sequencing, scheduling logic, and reconciliation workflows with precisionappropriate forfinancial transaction processing

• Conduct technical review sessions with engineering teams prior to development tovalidaterequirements and surface implementation risks

• Partner with Security and Compliance teams to ensure batch processes meet regulatory and data integrity standards

Cross-Functional Collaboration

• Partner with other Equity Product Owners and Product Managers to ensure batch processing integrates seamlessly with adjacent modules

• Collaborate with Professional Services on customer implementations,establishingbest practices for efficient batch configuration and execution

• Work with Product Marketing on feature positioning and release communications

• Coordinate with Compliance and Legal teams to address regulatory considerations affecting batch event processing

Customer & Stakeholder Engagement

• Lead discovery sessions with customers and internal stakeholders to understand operational pain points and batch processing requirements

• Conduct demos and training sessions for customers and internal teams on batch processing capabilities

Required Qualifications

Experience

• 1+ years in product management or product owner roles, preferably in B2B SaaS environments

• Proventrack recordof delivering complex SaaS features or platform capabilities from concept to launch

• Strong attention to detail, organization, and prioritization skills

• Exceptional communication and collaboration abilities with a demonstrated aptitude for building consensus among erse stakeholders

Technical & Domain Knowledge

• Solid understanding of equity compensation events, includingoptionexercises, RSU and PSU releases, ESPP purchase cycles, and related participant transactions

• Familiarity with batch processing concepts, job scheduling, and high-volume data processing in financial services or SaaS platforms

• Understanding of reconciliation workflows and data integrity requirements for equity transaction processing

• Experience working with Agile/Scrum methodologies and product management frameworks

Education

• Bachelor's degree in Business, Finance, Computer Science, or a related field