Title: Transformation Success Architect

Location: United States

Job type: Remote

Job Description:

Company Description

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Description

Your Career

As a Transformation Success Architect, you are a critical part of the Transformation Success Architecture Team, ensuring our most important customers have a successful deployment and security operations transformation with XSIAM. You will act as the technical orchestrator for large and complex XSIAM deployments, engaging after the technical win and seeing the project through to production. Your primary goal is to make sure the customer realizes value rapidly by educating their operations teams on XSIAM capabilities and helping them apply these to their own SOC workflows. You are the key technical leader who directs and coaches our field teams to ensure a successful deployment.

Your Impact

• Serve as the single technical orchestrator for large, complex, and strategic XSIAM deployments
• Direct Professional Services (PS), Solutions Consulting (SC), and Domain Consulting (DC) resources, orchestrating workstreams to ensure a successful customer deployment
• Educate and align customer security operations teams with XSIAM capabilities, running "day in the life" sessions and ensuring they can apply XSIAM to their specific workflows
• Coach and train field DC and PS teams during deployments to build their skills for future projects.
• Define, develop, disseminate, and improve best practices, templates, and knowledge that can be used by the broader field to scale our deployment capabilities
• Provide technical and product consultation while managing escalations and issues throughout the deployment lifecycle
• Lead customer workshops and gap analyses to assess customer needs, define outcomes, and identify any risks to a successful deployment
• Document improvement recommendations from deployments to feed back into our processes.
• Help transition the team's focus long-term to a "health check" process and expand our success model to new use-cases

Qualifications

Your Experience

• Senior level technical acumen with XSIAM/SIEM solutions, including deep technical knowledge of all XSIAM capabilities
• Excellent customer-facing communication skills with strong executive presence
• Demonstrated ability to coordinate resources across multiple internal and external organizations
• A coaching and training mindset, with a proven ability to mentor others
• A "scale mindset" with a focus on using AI for data collection, developing reusable process concepts, and authoring best-practice documentation
• Ability to handle 4-5 concurrent deployment engagements
• Strategic mindset with strong problem-solving, analytical, and critical thinking skills

Additional Information

The Team

[Input by recruiter and audited by recruiting specialist]

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $239000/YR - $278500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without erse teams innovating, together.

Palo Alto Networks is an equal opportunity employer. We celebrate ersity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Title: Senior Lead AI Solutions Consultant

Location: Austin United States

Job Description:

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share erse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

As a Senior Lead AI Solutions Consultant, you will drive new and expansion revenue by increasing understanding and adoption of the BrazeAI portfolio of tools and services.  We serve as the pre-sales data scientists to scope use cases, establish credibility with enterprise data scientists, run proofs-of-concept, and lead AI Academies and other educational and advocacy programs.  

You will work collaboratively and build trusted relationships with technical and non-technical stakeholders, leading with curiosity and inspiring others to transform customer lifecycle marketing. 

The role requires some travel, at most 25% at peak times, and is based in Austin supporting our AMER region.

Activities Include:

• Represent BrazeAI product portfolio to our top prospects
• Lead technical discussions on our cutting-edge data science and answering technical questions
• Execute demos and proof of concepts, including facilitating integration, delivering results & insights
• Serve as a primary instructor for our AI Academy programs, a 1-day interactive workshop to teach artificial intelligence concepts through guided exercises and discussion
• Serve as a thought leader, evangelizing the benefits of AI testing & reinforcement learning 
• Maintain deep understanding of competitive and complementary technologies and vendors and how to position Braze in relation to them
• Collaborate cross-functionally (e.g., sales, marketing, product, engineering) to continuously improve Braze’s products and externally facing materials
• Support other team members across functions to develop their expertise and to inform future Braze product development
• Strong written and verbal English language skills are essential.

WHO YOU ARE

• Collaborative and trusted: You are experienced working directly with enterprise customers and develop strong, consultative relationships.  You lead with curiosity and have deep empathy for customers.  You have a demonstrated track record of persuading others.
• An engaging presenter: You are an enthusiastic and engaging presenter, with the ability to communicate effectively with a wide range of stakeholders
• An expert in machine learning: You have a solid grasp of machine learning, including a familiarity with reinforcement learning
• Mar-tech savvy: You understand the marketing technology ecosystem and can develop a perspective on the most effective ways to structure a customer’s solution
• Analytically-driven: You are able to draw insights from data and perform analysis that is helpful and clear to customers
• Structured and organized: You can structure a plan, align stakeholders, and see it through to execution
• A problem solver: you are able to break a complex problem into components and collaborate with the right people to efficiently get to a solution
• Must be fluent in English, both written and verbal

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $113,900 and $134,000/year, with an expected On Target Earnings (OTE) between $162,700 and $191,400/year (including bonus or commission). Your exact offer may vary depending on multiple inidualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching 
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Title: Manager, Administrative Services, Yale School of Public Health

Location: 60 College Street, New Haven, Connecticut

Job ID:130993WD

undefined:$65,000.00 - $101,000.00

Job Description:

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Salary Range

$65,000.00 - $101,000.00

Overview

Serves as the primary point of contact for all faculty and staff regarding compliance processes and procedures for travel on University business.

Provides guidance and training to faculty and staff about preferred travel options, documentation requirements, approvals, forms, signatures, and accounting procedures needed to process travel-related transactions on sponsored and non-sponsored awards.

Serves as a liaison between units across the school to answer questions, review documentation, secure required signatures and assist with planning for travel-related purchases.

Acts as a resource for administrative staff regarding Yale policies and procedures on matters including but not limited to Workday/EMS transactions, supplier registration, supplier payments, and procurement processes.

Plans and facilitates training sessions for administrative staff when new travel-related policies or practices are adopted.

Tracks and provides analysis on data from Workday reports to ensure compliance with University policies.

Monitors workloads and activities of administrative staff to ensure timely completion of assigned work including, but not limited to: Evaluates work requests to determine if they are appropriate to the unit or another area.Ensures that workflow is organized and staffed for quality and efficient completion. Communicates deadlines and special circumstances to staff. Assesses and resolves or escalates problems arising within unit. Completes evaluations of direct report employees.

Keeps the Manager of Business and Administrative Operations apprised of defined work assignments and requirements and communicates progress of work.

Contributes to the development of policies and long-range administrative planning for the DA team.

Coordinates special projects and/or perform other duties as assigned.

Required Skills and Abilities

1. Strong computer and analytical skills, including the ability to work with advanced MS office, Teams, PowerBI, complex databases, and spreadsheets. Ability to produce analysis reports.

2. Ability to coordinate travel and knowledge of organizational travel policies, procedures, and compliance requirements.

3. Demonstrated ability to multi-task, anticipate problems, prioritize workflow, and utilize independent judgment to manage and monitor a variety of ongoing tasks. Demonstrated ability to remain highly organized and focused with frequent interruptions.

4. Ability to work within a team and independently. Demonstrated ability to meet strict deadlines with accuracy and attention to detail with a high level of accuracy. Ability to handle sensitive and confidential subject matter discretely and professionally.

5. Strong customer service orientation, and the ability to initiate programmatic and inidual activities. Proven ability to independently plan, coordinate and execute large events, meetings, and information sessions.

Preferred Skills and Abilities

1. Prior experience in an administrative capacity requiring comprehensive understanding of travel platforms and documents.

2. High level of computer proficiency and familiarity with integration of university data systems. Supervisory and management skills, including experience in a union environment. Knowledge of complex academic policies and procedures. Previous experience in a healthcare, research, or academic setting. Proven experience with system administration, IT support, and project management skills.

3. Knowledge and experience with Yale procurement and financial policies and procedures, as well as systems such as Workday.

Principal Responsibilities

1. Supervises the day-to-day activities of support staff. 2. Assesses and resolves or escalates problems arising within unit. 3. Assists in the development of policies and procedures in support of unit. 4. Assists in long-range planning for work unit needs. 5. Participates in unit budget planning. 6. Evaluates work requests to determine if they are appropriate to the unit or another area. 7. Ensures that work flow is organized and staffed for quality efficient completion. 8. Communicates deadlines and special circumstances to staff. 9. Maintains equipment and supplies for unit. 10. Completes evaluations of direct report employees. 11. Interacts with University personnel to define work assignments and requirements, communicate progress of work, and plan and coordinate projects. 12. Interacts with external sources to coordinate work necessary to fulfill projects, keep abreast of new products and technologies, or arrange for subcontractors. 13. Supervises a staff of exempt and non-exempt employees. 14. Performs other duties as assigned. Required Education and Experience Minimum requirement of Bachelor's Degree in related field and three years of related experience or an equivalent combination of education and experience.

Job Category

Manager

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Supervisor; Senior Associate (23)

Time Type

Full time

Duration Type

Staff

Work Model

Hybrid

Location

60 College Street, New Haven, Connecticut

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of iniduals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any inidual on account of that inidual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.

Title: Insurance Verification and Authorization Specialist, Full-Time, Days

Location: UChicago Medicine Northwest Indiana, Inc.

Job ID 2025-80242

Shift Day

New Position Type FT Regular

CBA Code Non-Union

New FLSA Status NONEXEMPT

Minimum USD $22.69

Maximum USD $26.44

Job Description:

Join a world-class academic healthcare system, UChicago Medicine Crown Point, located in Crown Point, Indiana as a Insurance Verification & Authorization Specialist. UChicago Medicine is an integrated academic and community health system with multiple primary medical facilities within the surrounding suburbs of Chicago. UChicago Medicine, Crown Point is a two-story, 130,000-square-foot multispecialty care center and micro-hospital in Northwest Indiana, the academic health system's largest off-site facility and its first freestanding building in Indiana.

Under the general supervision of the Patient Access Manager, the Insurance Verification & Authorization Specialist will perform imperative duties and assume the responsibility for successful financial clearance of all scheduled patient services. Collaborates with Managed Care office to identify and interpret contracts governing patient care and provide timely response and resolution to patient inquiries. This includes securing the authorization, HMO referral and verifying benefits and will include bedded patients to ensure that the notification of admission is completed timely.

This role with exhibit strong customer service skills, sophisticated communication and critical thinking skills in response to patient/care team inquiries and requests. Initiates problem solving to resolve patient inquiries by referring escalated concerns to appropriate sources for resolution when necessary. This role requires strong multitasking abilities and the capabilities to make timely decisions in a fast-paced setting

Essential Job Functions:

• Secure HMO referrals as necessary based on plan and service prior to the date of service
• Contact the insurance company via phone or portal to review benefits, understand authorization requirements, initiate the authorization, supply clinicals as needed, and follow up on authorization decision.
• Serve as the liaison between the providers, ancillary areas, utilization management, patient financial services, etc.
• Contacts patients as necessary to obtain additional information as needed for accurate and timely billing.
• Complete the notification of admission on bedded patients in accordance with the payer guidelines and department standards.
• Work collaboratively with our vendor partners to ensure timely screening for Medicaid coverage.
• Accurate documentation in the EMR to support the account activity for financial clearance.
• Requires demonstrated proficiency in EPIC WQs management, including insurance benefit verification and precise account documentation in alignment with organizational requirements
• Adheres to established standard work and utilizes communication tools to ensure consistent and exceptional patient care.
• Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution.
• Responsible for handling inbound calls, aiming for one-call resolution, and meeting all call center performance metrics.
• Communicates with other department team members to coordinate a good patient experience.
• Cross-covers multiple EPIC WQs (i.e. Micro hospital, Radiology, Laboratory, Ambulatory Surgery Center, Cancer Center, Radiation Oncology, Infusion, Multispecialty clinc(s).
• Demonstrates behavior consistent with the patient centered care philosophy. Takes initiative in seeking feedback on performance and responses appropriately to constructive feedback given.
• Adhere to UCM attendance policy and performance department expectations.
• Performs other duties as assigned.
• Completes additional responsibilities as directed by management.

Qualifications:

• Associates' degree in business, healthcare or related field and/or at least 5-7 years of Revenue Cycle experience with working knowledge of insurance and benefits required
• Knowledgeable in medical terminology is strongly preferred. Certificate is a plus.
• Knowledgeable in diagnostic and CPT coding and guidelines is strongly preferred
• 3 years of prior Epic experience required
• Knowledgeable in Microsoft Office applications strongly preferred
• High degree of initiative and problem solving ability
• Must be able to prioritize and execute multiple tasks, with accuracy, in a high-pressure environment
• Must be able to demonstrate and maintain a strong customer service orientation and a commitment to excellence in a changing environment
• Excellent communication skills and the ability to interact with people in a variety of contexts. Must respect patient confidentiality and interact with patients, families and other customers with courtesy, tact and discretion.
• Must be strongly invested in a team oriented dynamic environment and possess ability work independently, and make decisions in the best interest of the patient and the Hospitals
• Ability and willingness to cooperate with co-workers, supervisors and physicians to do whatever needs to be done in order to serve the patient. Possess the flexibility to learn and incorporate new systems and processes as technology advances.

Position Details:

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days, 9:00am-5:30pm
• Work Location: Hybrid
• Unit/Department: Patient Access Services - Crown Point
• CBA Code: Non-Union

Why Join Us

We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an inidual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

Title: Account Executive, LTCP (WA, OR, MT, ID, WY, ND, SD, NE, IA, MN, WI - Must live in territory)

Location: (WA, OR, MT, ID, WY, ND, SD, NE, IA, MN, WI ) United States

Job category: Sales

Requisition number: ACCOU018428

• Full-time
• Remote

Job Description:

Job details

Description

Who We Are

Managed Health Care Associates, Inc. (MHA), provides care communities with access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum including long-term care, home infusion, and specialty pharmacies, as well as senior living and other group living facilities. Our team of associates are passionate about our common mission of helping people age with grace, and champion our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.

Who we’re looking for

The primary responsibility of the Account Executive position is to plan and carry out direct sales and customer service activities for MHA’s Post Acute Sales ision.  The Account Executive is responsible for the development and growth of their member base, covering the Long-Term Care class of trade. The Account Executive will be responsible for developing an overall strategy to meet the business sales goals through conversion of competitive accounts, new business acquisition, and penetration of existing member accounts.  The Account Executive will monitor sales and work with internal operations to resolve pricing discrepancies, provide exceptional service to assigned members and maximize opportunities for growth through contract portfolio expansion.  The Account Executive must be able to understand and present the array of MHA contracts, including pharmaceuticals, business products, medical supply, technology, as well as present MHA’s overall value proposition.

You’re engaged and self-motivated with a superior analytical approach to solving problems, constantly driving for improvement and innovation. Your strong communication and organizational skills make you an excellent team player that adds meaningful contributions to our collaborative and fast-paced work environment. As curious learners, we question the status quo and so should you.

What You’ll Be Doing:

Sales Strategy Development:

• Develop and implement sales strategies to penetrate the post-acute care market and achieve company revenue goals.
• Analyze market trends, competitor activities, and customer needs to identify new business opportunities**.**

Account Management:

• Manage the on-boarding process for new accounts and processing required documentation.
• Build and maintain strong, long-lasting relationships with existing key decision-makers in post-acute care facilities, ensuring member satisfaction and retention.
• Conduct regular meetings with clients to understand their needs, provide solutions, and address any concerns.

New Business Development:

• Meet the sales budget including maintaining and generating new sales opportunities within assigned territory including internal sales through emails, cold calling, and referrals.
• Conduct presentations and product demonstrations to prospective clients.
• Utilize all MHA sales and marketing reports to support and articulate value prop and review the opportunities for our member providers.

Collaboration and Communication:

• Work collaborative with Post Acute Sales Team members, including Director, Member Engagement, VP, Post Acute Pharmacy, and Executive VP of the ision to ensure client needs are met and sales strategies are aligned.
• Communicate regularly with management to provide updates on sales activities, client feedback, and market conditions.
• Establish, develop, and maintain positive business and customer relationships with existing accounts within the assigned territory.

Performance Tracking and Reporting:

• Provide proactive Data Analytics to identify, track, quantify and present member business trends and contract opportunities through inidual interactions and or reports that enable members to make timely decisions.
• Track and report on sales performance, including revenue targets, sales pipeline, and client engagement metrics.
• Utilize MHA database and use Salesforce to manage sales activities and member interactions.

What You’ll Bring to the Table:

• Educational Background: Bachelors in business, Marketing, Healthcare Administration, or equivalent experience.
• **Professional Experience:**3-5 years in account management or customer service, preferably in healthcare, with proven sales success.
• Organizational Skills: Territory management, strong organization, strong communication, time management, and ability to work independently or in a team.
• Technical Proficiency: Advanced MS Office (Excel, Word, Outlook, Salesforce) and strong analytical skills

What’s Good to Know:

• Travel: 50-75%
• Upper Central Territory - Must live in territory (WA, OR, MT, ID, WY, ND, SD, NE, IA, MN, WI )

Why Join MHA:

MHA continues to lead by providing purpose-driven and value-based solutions, which preserve the dignity and grace people deserve, regardless of age. Let us be the best place you’ll ever work!

Our associates enjoy the following benefits, and you can, too!

Staying Healthy

- Comprehensive medical, dental, vision and prescription plans with FSA/HSA options inidual and family options

- Teledoc access

- Commuter Benefit Plan

Enjoying Time-Off

- Paid vacation and sick time

- Your birthday day off and a floating holiday

- Paid Parental Leave

Planning for the Future

- 401K with a match

- Life Insurance, short-term & long-term disability insurance

- Access to financial and legal advisors

- Perks and Benefits Discounts

Learning Continuously

- Tuition Reimbursement

- E-learning programs

Making an Impact

- Paid volunteer time-off

The Company

Managed Health Care Associates, Inc. (MHA) is a leading health care services and technology company that offers a growing portfolio of services and solutions to support the erse and complex needs of the post-acute health care provider. MHA provides expertise in Group Purchasing, Managed Care and Payer Contracting, Reimbursement Management, Specialty Pharmacy Solutions, Pharmaceutical Data Analytics, Consultant Pharmacy Software and Legislative Advocacy. Through the delivery of innovative health care services and solutions, MHA helps members increase operational efficiency, maximize business growth, and provide optimum care for their patients.

Founded in 1989, MHA was purchased by Roper Technologies, Inc. in 2013. Roper Technologies is a constituent of the S&P 500, Fortune 1000. The Company operates market-leading businesses that design and develop vertical software and technology enabled products for a variety of niche markets. To learn more please visit www.mhainc.com.

Salary: The salary range for this role is $83,217 - $116,504

This is the lowest to highest salary range for which the role has been evaluated. An employee's position within the salary range will be based on several factors which include, but not limited to education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

We offer a comprehensive benefits package which includes:

Benefits:

• Medical, Dental, Vision Coverage (for employee and family)
• Flexible Spending Account & Health Savings Account with Company contributions
• Employee Assistance Program
• Disability Coverage
• Life Insurance
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP) 
• Paid Time Off (PTO), Paid Holidays, Floating Days

Location: Onsite/Remote/Hybrid - As directed by your manager

Managed Health Care Associates, Inc. is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment

Title: Clinical Support Lead

Location: San Francisco United States

Job Description:

The Role:

We are looking for a Lead Clinical Support Specialist to assist in leading one of the clinical teams that uses the Arine platform to deliver excellent outcomes for our customers.

The purpose of the Lead Clinical Support Specialist position is to assist in managing a patient engagement program that achieves five-star results across a variety of Medicare Part C and Part D measures. The Lead Clinical Support Specialist partners with the Lead Clinical Pharmacist to achieve these results by setting a strategic approach with Arine leadership and with other Clinical Care Leads, by managing a dedicated Clinical Care Support team that engages patients, providers and pharmacists to drive excellent medication outcomes, and engaging client teams and Arine Customer Success to align expectations and communicate roadblocks and progress.

This role encompasses all of Arine's Clinical Care team activities. You will be asked to:

• Support oversight of goals, progress, and resource allocation of an Arine full-service clinical project
• Develop intervention strategies to optimize medication utilization, achieve quality measures, and other established goals
• Manage team productivity and timelines to ensure goals are met
• Ensure quality assurance standards are met
• Represent Arine's Clinical Care team at customer meetings, as well as lead internal staff meetings
• Hire, train, and schedule team members and help lead in the growth and development of the team
• Manage and conduct performance reviews for assigned team members
• Respond to questions by patients, providers, and other professional personnel and team members
• Comply with all company policies and state and federal rules and regulations

Who You Are and What You Bring:

• At least 12 months experience managing a Clinical, Patient or Customer Support Team, with a track record of excellence and demonstrated leadership (required), experience within the healthcare field preferred.
• Team management and coaching experience required, preferably within a remote setting.
• Excellent analytical skills
• Ability to quickly problem solve and triage both clinical and operational situations
• Ability to organize and set priorities which accurately reflect the relative importance of job responsibilities
• Excellent communication and project management skills
• Ability to engage with the patients, promote adherence and treat patients with empathy and compassion
• Strong grasp of standard workflows for medication adherence
• Ability to apply judgment and make informed decisions in order to work independently and meet deadlines
• Ability to work effectively within a team and foster effective working relationships and build consensus
• Eagerness to learn new skills in a fast-paced, dynamic environment
• Strong computer skills, including facility with Microsoft Word, Excel, Google Spreadsheets, and Google Documents

Remote Work Requirements:

• An established private work area that ensures information privacy

• A stable high-speed internet connection for remote work

• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

The posted salary range represents the expected base annual salary for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The base annual salary range for this position is $55,000 - $60,000.

• The expected start date of this role is between February 9th - March 30th, 2026.

Title: GIS Billing Agent

Location: Washington United States

Job Description:

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a "contract" between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

General

Job Title:GIS Billing AgentJob Code:PP0111Supervises Directly:NoNew or Revised:RevisedRegular or At-Will:RegularDate Last Revised:1/2/2025Exempt or Non-Exempt:Non-ExemptCompensation Approval Signature: Union/ Non-Union:UnionDepartment Name and Division: CC-Revenue AssuranceSalary Schedule: District Service (DS)Cost Center Code: 600009Grade:DS11Essential Position:YesReports To:Supervisor, GIS Billing EEO Code:ParaprofessionalsWork FormatHybrid

Who We Are & What We Do:

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our erse workforce and communities. To achieve this vision, we commit to our shared mission every day-exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

Role Description:

The GIS Billing Agent is responsible for a myriad of billing functions and specializes in new account creation and activation, maintaining GIS impervious area (IA) and billing data and customer records, dispute resolution, account adjustments, and complex (IA) billing resolution, with a strong emphasis on utilizing the Geographic Information System (GIS) to provide accurate and timely billing. Resolves customer's inquiries and provides information and assistance to customers and Meter Operations and works closely with the Department of Permit Operations to ensure new premises are billed timely and accurately. Maintains impervious area related data in the IADB database and uses GIS/JTX to add or edit such data and then transfer it to the customer billing system to generate customer bills

Essential Duties & Responsibilities:

• Provide customer service, in person, by phone and electronic communication for multiple account management activities such as account creation, account analysis, customer requests, billing inquiries and adjustments, account changes, and other management activities.
• Establishes new premises in customer information system including metering setup and billing.
• Responds to customer inquiries related to IAB and new account creation, communicates IAB related facts and issues to customers, co-workers and other related parties in a clear and concise manner that reflects the Authority's position.
• Analyzes account records, land records and other data for accuracy and updates, resolves substantive issues and problems related to the determination of Equivalent Residential Unit (ERU) billing, and handles requests for data and analysis.
• Processes highly technical data changes in relation to IA, and processes requests in a JTX environment ensuring that quality controls are met for data conversion into the enterprise system.
• Monitors and processes accounts that are held due to impervious related questions and concerns.
• Works closely with the Department of Permit Operations for new account identification and creation, to review building permit lists to determine when properties are being renovated and are eligible for meter removal.
• Updates data records to reflect results of construction changes, new accounts or adjustments reached by investigation or negotiation. Research and interprets source documentation, including correspondence, legal documents, construction plans and other technical documents; interacts with the Office of Recorder of Deeds and the Office of Tax and Revenue for resolution.
• Investigates and processes corrections for premises that are in ESRI but not linked to the Customer Information System.
• Utilizes GIS systems to ensure impervious area charges are applied correctly to customers' accounts.
• Performs simple to complex GIS functions under minimum supervision to include geographic patterns, recognizing spatial data, examining raster models and structure, managing vector data, and exploring raster systems.
• Utilizes database systems such as the Impervious Area Database (IADB) and Automated Meter Reader (AMR) system to conduct research and investigations and provide recommendations. Produce maps, plots and other GIS data as requested.
• Schedules, follows up, tracks and documents IA and billing related assignments (such as service orders) to ensure timely and proper resolution using tools such as the Customer Information System (CIS) and Maximo (asset management system).
• Participates in mid-to-high-level meetings with government and other large commercial customers regarding confidential information.
• Acts as Authority representative at court proceedings (and/or administrative hearings) with DC Water's legal representative both with external and internal attorneys providing required documentation to support water and sewer charges.
• Take inbound calls.
• Performs other related duties and projects assigned at the discretion of the immediate supervisor

Supervisory Responsibilities: N/A

Key Working Relationships: Interacts with co-workers throughout the department and the Authority, other government agencies, private organizations, and with the general public.

Skills & Qualifications:

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an inidual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

Required Skills & Qualifications

Required Experience:Five (5) years of progressive experience in a customer service environment with experience in managing data version changes within the GIS application.Minimum Education Requirements:High School diploma or General Educational Development (GED) certificate. Required Skills:Thorough knowledge and understanding of GIS concepts and principles using ESRI, ArcGIS suite of products. Must possess strong customer service skills and GIS/mapping systems Skill in entering and manipulating information in GIS systems and creating and modifying data files. Thorough knowledge of terminology related to GIS systems.Skill in reading and interpreting land development records and related documents.Skill in using the GIS system to research property boundaries.Ability to read and understand standards, maps, and specifications.Ability to analyze data and statistics.Skill in handling issues and problems associated with GIS data/Impervious Area Data.Substantive knowledge of analytical and evaluative methods and techniques.Must have strong organizational skills.Excellent oral and written communication skills. Excellent interpersonal communication and conflict resolution skills.Ability to keep pace with a busy, fast-paced daily environment.Must possess strong computer skills. Utilizes personal computer and maintains a working knowledge of applicable software programs (i.e. MS Word, Excel, Outlook, Teams, etc.).Required Licenses & Certifications: N/AN/ARequired Languages:EnglishPhysical Requirements: General office conditions with a Telework Option A person in this position may be required to work inclement weather conditions. The person in this position is required to have a flexible work schedule and be available to work overtime, weekends, and holidays. Regular and reliable attendance is an essential function of the job.

Preferred Skills & Qualifications

Preferred Experience:Three (3) years of GIS experience preferred.Preferred Education Requirements:An Associates or Bachelor's degree in Geography, Computer Science, or related field.Preferred Skills:Knowledge of geography and street locations within the District of Columbia.

• The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable iniduals with disabilities to perform the essential responsibilities.

Your Experience at DC Water:

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life's most precious resource in the nation's capital.

• Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.
• Connect to a strong culture. Everything we do is grounded in our shared values-accountability, trust, teamwork, customer focus, safety, and wellbeing.
• Be your true self. We are an inclusive organization that embraces ersity, and we recognize and celebrate employees' iniduality and unique contributions.
• Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing

The Americans with Disabilities Act prohibits discrimination against "qualified iniduals with disabilities".

Title: Service Team Coordinator- Remote- Call Center

Location:

Miami, Florida, United States of America

Houston, Texas, United States of America

New Orleans, Louisiana, United States of America

St. Louis, Missouri, United States of America

Miami, Florida, United States of America

Decatur, Georgia, United States of America

Jacksonville, Florida, United States of America

Louisville, Kentucky, United States of America

Metairie, Louisiana, United States of America

Philadelphia, Pennsylvania, United States of America

Richmond, Virginia, United States of America

Norfolk, Virginia, United States of America

R0045885

Job Description:

We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service. The Service Team Coordinator is a hybrid role which may, when needed, require in-office presence.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, sales calls and other general inquires.
• Responds to patient inquiries based on the ChenMed core model for care.
• Follows up with patients to ensure service satisfaction. Escalates issues/concerns as appropriate.
• Makes appropriate and timely decisions according to department standards, procedures and policies.
• Documents interactions using web-based technology.
• Maintains business relationship by providing prompt and accurate service to promote loyalty.
• Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Competent-level business acuity
• Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
• Exceptional verbal communication skills including active listening
• Excellent organizational and multi-tasking skills
• Passion for serving others, particularly seniors, with initiative-taking solutions
• Ability to successfully operate in a demanding environment
• Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
• Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business
• Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time
• Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or GED equivalent required
• A minimum of 2 years of customer service experience required; in a call center or similar environment.
• A minimum of 2 years experience working in a fast-paced medical setting highly preferred.
• Experience with web-based customer relationship management systems
• Must reside in the Continental United States

PAY RANGE:

$17.0 - $24.26 Hourly

EMPLOYEE BENEFITS

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.  Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. 

ChenMed is changing lives for the people we serve and the people we hire.  With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.  Join our team who make a difference in people’s lives every single day.

#LI-Remote

Title: Senior Clinical Analyst

Location: United States

Job Description:

What Specialty Networks and Clinical Operations contributes to Cardinal Health

Specialty Networks creates clinical & economic value for independent specialty providers & partners in urology, gastroenterology & rheumatology. The purpose of this organization at Cardinal Health is to help independent specialty providers improve patient outcomes by getting each patient to the right care at the right time. Specialty Networks works with over 11,500 providers across 1,500+ independent specialty physician practices and groups.

The Sr. Clinical Analyst will be responsible for the management and oversight of member accounts utilizing a proprietary data analytics tool for patient identification in urologic disease states. They will focus on helping private practice urology groups with the analysis of patient data, patient identification, data registry and report production to present to physician groups. This Sr. Clinical Analyst will also be responsible for teaching member accounts on best practices for data analysis and collection within the tool itself to ensure end-user success.

This position is remote and can be based anywhere within the United States.

Responsibilities

• Helping private practice urology groups with the analysis of patient data, patient identification, data registry and report production to present to physician groups.

• Management and oversight of member accounts utilizing a proprietary data analytics tool for patient identification in urologic disease states.

• Teaching member accounts (external stakeholders) on best practices for data analysis and collection within the tool itself to ensure end-user success.

• Contacting patients and practices via phone to make recommendations based on data insights and patient qualifications

• Incorporates and demonstrates customer service strategies in dealing with people in order to achieve the organization's goal of providing quality comprehensive urological care

Qualifications

• LPN or RN highly preferred

• 2-4 years working experience, preferred

• Bachelor's degree in related field, or equivalent work experience, preferred

• Urology navigation experience highly preferred; experience working within urology required

• Attention to detail and the ability to communicate effectively with stakeholders internally and externally

• Knowledgeable in healthcare-related computer applications including practice management, electronic health record, etc.

• Working knowledge of Microsoft Office applications (Excel, Powerpoint, Outlook)

• Ability to demonstrate professionalism, compassion, and caring at all times when dealing with others

• Ability to maintain strict patient, physician, staffs and corporate confidentiality

• Communicates in a clear, concise, effective and timely manner, both orally and in writing. Displays well-developed listening skills

• Ability to adapt to constantly changing circumstances while maintaining a professional perspective

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks

• Works on projects of moderate scope and complexity

• Identifies possible solutions to a variety of technical problems and takes action to resolve

• Applies judgment within defined parameters

• Receives general guidance and may receive more detailed instruction on new projects

• Work reviewed for sound reasoning and accuracy

Anticipated Salary Range: $68,500 - $80,000

Bonus Eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 12/29/25 * if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Title: Customer Success Specialist

(remotely)

Location:

Johannesburg, Gauteng, South Africa

Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

Metro Manila, Philippines

Tbilisi, Tbilisi, Georgia

Pretoria, Gauteng, South Africa

Belgrade, Vojvodina, Serbia

Type: Full-time

Workplace: Fully remote

Job Description:

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver eBL onboarding, training, and client support after contract signing;
• Guide users through full eBL workflows and ensure correct operational procedures;
• Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents;
• Maintain communication with clients across regions and gather feedback for improvements;
• Handle first-line eBL issues, perform triage, and escalate when needed;
• Create and maintain user guides, knowledge base content, and troubleshooting documentation;
• Maintain deep understanding of client solutions and meet  KPI.

What you need to succeed in this role:

• Fluency in English (at least C1 level);
• 2–4 years of experience in customer success, trade operations, digital adoption, or similar operational roles;
• Strong interpersonal skills for working with operational users across different cultures and organisations;
• Ability to manage multiple parallel tasks without losing structure;
• Strong analytical skills for operational problem-solving;
• Comfortable delivering structured onboarding, user training, and operational support;
• Maintain deep understanding of client solutions and meet  KPI;
• Experience creating training content, knowledge base materials, or user guides;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Bachelor’s degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems.

Benefits:

• Fixed schedule: Monday-Friday, 9am - 5pm CET;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Customer Success Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Customer Support Team Lead

(South Africa, remotely)

Location:

Johannesburg, Gauteng, South Africa

Cape Town, Western Cape, South Africa

Pretoria, Gauteng, South Africa

Type: Contract

Workplace: Fully remote

Job Description:

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Team Lead today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Act as main POC for consultants regarding project questions, ticket handling, and workflows;
• Support team understanding of project scope, updates, and expectations;
• Manage shifts, schedule requests, and ensure full coverage;
• Monitor performance, provide feedback, coaching, and handle escalated tickets;
• Onboard new hires and maintain the Training Program and Knowledge Base;
• Document recurring issues and recommend process improvements;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet  KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Fluency in English (C1-C2 levels);
• Previous experience in team coordination, leadership, or supervisory roles;
• Experience in mentoring, providing feedback, and conducting performance reviews;
• Strong understanding of project workflows, service quality standards, and escalation protocols;
• Proven ability to lead by example, manage priorities, and resolve conflicts constructively;
• Experience in developing and delivering trainings;
• Previous experience with Zendesk;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);
• Backup power station.

Benefits:

• Fixed schedule: Monday-Friday, 9am - 6pm CET;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Customer Success Specialist

(LATAM)

Location:

Buenos Aires, Buenos Aires, Argentina

São Paulo, State of São Paulo, Brazil

Mexicali, Baja California, Mexico

Bogotá, Bogota, Colombia

Brasília, Brasília, Brazil

Type: Contract

Workplace: Fully remote

Job Description:

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver eBL onboarding, training, and client support after contract signing;
• Guide users through full eBL workflows and ensure correct operational procedures;
• Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents;
• Maintain communication with clients across regions and gather feedback for improvements;
• Handle first-line eBL issues, perform triage, and escalate when needed;
• Create and maintain user guides, knowledge base content, and troubleshooting documentation;
• Maintain deep understanding of client solutions and meet  KPI.

What you need to succeed in this role:

• Fluency in English (at least C1 level);
• 2–4 years of experience in customer success, trade operations, digital adoption, or similar operational roles;
• Strong interpersonal skills for working with operational users across different cultures and organisations;
• Ability to manage multiple parallel tasks without losing structure;
• Strong analytical skills for operational problem-solving;
• Comfortable delivering structured onboarding, user training, and operational support;
• Maintain deep understanding of client solutions and meet  KPI;
• Experience creating training content, knowledge base materials, or user guides;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Bachelor’s degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems.

Benefits:

• Fixed schedule: Monday-Friday, 11am - 7pm GMT-3;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Customer Success Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Customer Success Specialist

(LATAM)

Location:

Buenos Aires, Buenos Aires, Argentina

São Paulo, State of São Paulo, Brazil

Mexicali, Baja California, Mexico

Bogotá, Bogota, Colombia

Brasília, Brasília, Brazil

Type: Contract

Workplace: Fully remote

Job Description:

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver eBL onboarding, training, and client support after contract signing;

• Guide users through full eBL workflows and ensure correct operational procedures;

• Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents;

• Maintain communication with clients across regions and gather feedback for improvements;

• Handle first-line eBL issues, perform triage, and escalate when needed;

• Create and maintain user guides, knowledge base content, and troubleshooting documentation;

• Maintain deep understanding of client solutions and meet  KPI.

What you need to succeed in this role:

• Fluency in English (at least C1 level);

• 2–4 years of experience in customer success, trade operations, digital adoption, or similar operational roles;

• Strong interpersonal skills for working with operational users across different cultures and organisations;

• Ability to manage multiple parallel tasks without losing structure;

• Strong analytical skills for operational problem-solving;

• Comfortable delivering structured onboarding, user training, and operational support;

• Maintain deep understanding of client solutions and meet  KPI;

• Experience creating training content, knowledge base materials, or user guides;

• Strong analytical thinking and research skills;

• Positive, proactive and responsible attitude;

• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Bachelor’s degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems.

Benefits:

• Fixed schedule: Monday-Friday, 11am - 7pm GMT-3;

• Opportunity to cooperate fully remotely;

• Inclusive international environment;

• Compensation in USD;

• Rewards for referring friends;

• Balance between project workload and personal time, but also – internal health policy;

• Responsive leadership interested in your development and long-lasting cooperation;

• Greenhouse conditions for self-development;

• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Customer Success Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Customer Support Team Lead

(South Africa, remotely)

Location:

Johannesburg, Gauteng, South Africa

Cape Town, Western Cape, South Africa

Pretoria, Gauteng, South Africa

Type: Contract

Workplace: Fully remote

Job Description:

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Team Lead today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Act as main POC for consultants regarding project questions, ticket handling, and workflows;
• Support team understanding of project scope, updates, and expectations;
• Manage shifts, schedule requests, and ensure full coverage;
• Monitor performance, provide feedback, coaching, and handle escalated tickets;
• Onboard new hires and maintain the Training Program and Knowledge Base;
• Document recurring issues and recommend process improvements;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet  KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Fluency in English (C1-C2 levels);
• Previous experience in team coordination, leadership, or supervisory roles;
• Experience in mentoring, providing feedback, and conducting performance reviews;
• Strong understanding of project workflows, service quality standards, and escalation protocols;
• Proven ability to lead by example, manage priorities, and resolve conflicts constructively;
• Experience in developing and delivering trainings;
• Previous experience with Zendesk;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);
• Backup power station.

Benefits:

• Fixed schedule: Monday-Friday, 9am - 6pm CET;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Customer Services - General Manager

Location: Epsom England GB

Type: Full-time

Workplace: Hybrid remote

Job Description:

At Toyota Financial Services UK, we set the benchmark for customer service in our industry. Our passion is creating outstanding experiences and delivering positive outcomes at every stage of the customer journey. 

Our promise is simple: “Customers for Life.” This commitment drives everything we do, ensuring every interaction is exceptional and every customer feels valued. 

We are now seeking a customer-focused, strategic leader to help us shape the future of service excellence and take our customer experience to the next level. 

The Role:

You’ll take the lead in shaping and driving our customer operations, overseeing both in-house and outsourced teams of around 100 talented professionals. Your remit spans three critical areas: Customer Outcomes (recoveries and collections), Customer Relations (complaints), and Customer Experience (customer services). This is a high-impact role where strategic leadership meets operational excellence—your decisions will directly influence how we deliver exceptional experiences and positive outcomes for every customer.

We’re looking for an inspiring leader who can energise and engage teams while driving exceptional results. You’ll bring proven experience in Financial Services, particularly in collections and recoveries, combined with a strong track record of leading strategic transformation and delivering operational excellence.

Could this be you?

A bit about the Department: The department has 3 distinct operations within it: Customer Experience – in-life customer enquiries / support; Customer Outcomes – collections management activity Customer Relations – complaint management / resolution. The team support our customers through a range of communication channels ranging from telephony, emails and occasional postal communications through to mobile apps, live chat and chat bots.

What you'll be doing?

• Lead the Customer Services department through a wider customer growth strategy, ensuring all of our customers can access support on a 24/7 basis in line with consumer expectations.
• Take ownership and delivery of the resourcing, working practices, systems and controls required to underpin the department and align with our regulatory obligations.
• Maintain current and any future Key Performance Indicators across all the business operations within the department including regular reporting.
• Build on the existing communication channels to ensure the department can effectively meet the customer demand whilst driving efficient operating practices for the business and drive the customer self-service proposition.
• Continuously monitor operational performance and customer expectations, identifying emerging trends and recommending and implementing the appropriate countermeasures to address.
• Contributing to the development and implementation of the holistic Toyota UK Customer Experience strategy, in conjunction with other Toyota UK entities.
• Responsibility for ensuring that the principals and culture of Consumer Duty are embedded within the team to deliver good customer outcomes.
• Take overall responsibility for the performance and management of our outsourced call centre activity
• Management of the Customer Services budget, ensuring all expenditure is approved in accordance with budget and governance structure.
• Lead on our close working relationship with the other Toyota UK group business Customer Service leaders attending our group wide Customer Service board meetings.
• Management oversight of all external supplier relationships involved in the end-to-end customer experience being delivered within the Customer Services operation.

Requirements

Essential:

• Financial Services industry background
• Strong knowledge and experience from collections, recoveries, arrears
• Customer focused, a strong emphasis on the customers journey
• Experience working in a highly regulated environment
• A strong understanding and knowledge of Consumer Duty and FCA regulations
• A strong understanding Regulatory Compliance - full landscape
• Strong strategic, transformation and implementation experience, focused on future solutions for the business area

Essential Skills & Behaviours:

• Outstanding organisational and leadership abilities
• Excellent interpersonal and public speaking skills
• Strong decision making and problem solving ability
• High intellect with the presence and charisma to operate and work with all levels of staff
• Strong analytical skills and financially astute
• High level of ethics and integrity
• Proactive, energetic, pragmatic and driven
• Comfortable in taking personal responsibility and accountability to

Benefits

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and holiday purchase option
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
• Employee Assistance Program
• Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate ersity, equity and inclusion.
• Dress for your day policy to make you feel comfortable at work
• Eco HQ, free parking & restaurant
• Two volunteering days per year
• Reward gateway voucher discounts
• Flexible working scheme and we welcome flexible working conversations at interview
• Regular 121s with your manager, a personal development review (PReview) each quarter
• A wide range of learning & development opportunities including Linked In Learning courses
• £250 contribution towards you learning something new outside of work
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!

Our Recruitment Process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.

We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.

When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis to support you to be your best self.

Title: Customer Success Specialist

(LATAM)

Location:

Buenos Aires, Buenos Aires, Argentina

São Paulo, State of São Paulo, Brazil

Mexicali, Baja California, Mexico

Bogotá, Bogota, Colombia

Brasília, Brasília, Brazil

Type: Contract

Workplace: Fully remote

Job Description:

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver eBL onboarding, training, and client support after contract signing;

• Guide users through full eBL workflows and ensure correct operational procedures;

• Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents;

• Maintain communication with clients across regions and gather feedback for improvements;

• Handle first-line eBL issues, perform triage, and escalate when needed;

• Create and maintain user guides, knowledge base content, and troubleshooting documentation;

• Maintain deep understanding of client solutions and meet  KPI.

What you need to succeed in this role:

• Fluency in English (at least C1 level);

• 2–4 years of experience in customer success, trade operations, digital adoption, or similar operational roles;

• Strong interpersonal skills for working with operational users across different cultures and organisations;

• Ability to manage multiple parallel tasks without losing structure;

• Strong analytical skills for operational problem-solving;

• Comfortable delivering structured onboarding, user training, and operational support;

• Maintain deep understanding of client solutions and meet  KPI;

• Experience creating training content, knowledge base materials, or user guides;

• Strong analytical thinking and research skills;

• Positive, proactive and responsible attitude;

• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Bachelor’s degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems.

Benefits:

• Fixed schedule: Monday-Friday, 11am - 7pm GMT-3;

• Opportunity to cooperate fully remotely;

• Inclusive international environment;

• Compensation in USD;

• Rewards for referring friends;

• Balance between project workload and personal time, but also – internal health policy;

• Responsive leadership interested in your development and long-lasting cooperation;

• Greenhouse conditions for self-development;

• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Customer Success Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title:  Customer Success Specialist

(remotely)

Location:

Johannesburg, Gauteng, South Africa

Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

Metro Manila, Philippines

Tbilisi, Tbilisi, Georgia

Pretoria, Gauteng, South Africa

Belgrade, Vojvodina, Serbia

Type: Full-time

Workplace: Fully remote

Job Description:

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver eBL onboarding, training, and client support after contract signing;
• Guide users through full eBL workflows and ensure correct operational procedures;
• Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents;
• Maintain communication with clients across regions and gather feedback for improvements;
• Handle first-line eBL issues, perform triage, and escalate when needed;
• Create and maintain user guides, knowledge base content, and troubleshooting documentation;
• Maintain deep understanding of client solutions and meet  KPI.

What you need to succeed in this role:

• Fluency in English (at least C1 level);
• 2–4 years of experience in customer success, trade operations, digital adoption, or similar operational roles;
• Strong interpersonal skills for working with operational users across different cultures and organisations;
• Ability to manage multiple parallel tasks without losing structure;
• Strong analytical skills for operational problem-solving;
• Comfortable delivering structured onboarding, user training, and operational support;
• Maintain deep understanding of client solutions and meet  KPI;
• Experience creating training content, knowledge base materials, or user guides;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Bachelor’s degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems.

Benefits:

• Fixed schedule: Monday-Friday, 9am - 5pm CET;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Customer Success Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: (Fluent English) Customer Support Team Lead (South Africa, remotely)

Location:

• Johannesburg, Gauteng, South Africa
• Cape Town, Western Cape, South Africa
• Pretoria, Gauteng, South Africa
• Type: Contract

Workplace: Fully remote

Job Description:

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Team Lead today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Act as main POC for consultants regarding project questions, ticket handling, and workflows;
• Support team understanding of project scope, updates, and expectations;
• Manage shifts, schedule requests, and ensure full coverage;
• Monitor performance, provide feedback, coaching, and handle escalated tickets;
• Onboard new hires and maintain the Training Program and Knowledge Base;
• Document recurring issues and recommend process improvements;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet  KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Fluency in English (C1-C2 levels);
• Previous experience in team coordination, leadership, or supervisory roles;
• Experience in mentoring, providing feedback, and conducting performance reviews;
• Strong understanding of project workflows, service quality standards, and escalation protocols;
• Proven ability to lead by example, manage priorities, and resolve conflicts constructively;
• Experience in developing and delivering trainings;
• Previous experience with Zendesk;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);
• Backup power station.

Benefits:

• Fixed schedule: Monday-Friday, 9am - 6pm CET;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title:  Customer Success Specialist

(remotely)

Location:

Johannesburg, Gauteng, South Africa

Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

Metro Manila, Philippines

Tbilisi, Tbilisi, Georgia

Pretoria, Gauteng, South Africa

Belgrade, Vojvodina, Serbia

Type: Full-time

Workplace: Fully remote

Job Description:

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver eBL onboarding, training, and client support after contract signing;
• Guide users through full eBL workflows and ensure correct operational procedures;
• Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents;
• Maintain communication with clients across regions and gather feedback for improvements;
• Handle first-line eBL issues, perform triage, and escalate when needed;
• Create and maintain user guides, knowledge base content, and troubleshooting documentation;
• Maintain deep understanding of client solutions and meet  KPI.

What you need to succeed in this role:

• Fluency in English (at least C1 level);
• 2–4 years of experience in customer success, trade operations, digital adoption, or similar operational roles;
• Strong interpersonal skills for working with operational users across different cultures and organisations;
• Ability to manage multiple parallel tasks without losing structure;
• Strong analytical skills for operational problem-solving;
• Comfortable delivering structured onboarding, user training, and operational support;
• Maintain deep understanding of client solutions and meet  KPI;
• Experience creating training content, knowledge base materials, or user guides;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Bachelor’s degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems.

Benefits:

• Fixed schedule: Monday-Friday, 9am - 5pm CET;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Customer Success Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Studio Stagehand

Location: United Kingdom

Part-time

Onsite

Job Description:

About the Role

*This is a part-time opportunity with the maximum of 25 hours weekly*

Peloton Studios delivers a broad offering of highly engaging subscription content and world-class boutique fitness experiences 365 days a year. We are seeking an upbeat, positive, and customer-service-driven inidual with a passion for health, fitness, and the Peloton brand to join our Stagehand team.

Reporting to the Manager, Studio Operations, you will be essential in cultivating a world-class welcoming in-studio experience. Your mission is to ensure every member is comfortable and excited, from establishing rapport and efficiently setting them up on hardware to guiding new clients. You are key to the seamless execution of our live and recorded content.

Your Daily Impact

• Elevate the Member Experience: Cultivate a high-energy, welcoming studio atmosphere by representing the Peloton brand and providing seamless, outstanding customer service alongside the audience and member experience teams.
• Ensure Studio Readiness & Safety: Maintain a clean, organized, and safe environment through frequent sweeping, mopping, detailed equipment upkeep, and thorough Green Room cleaning and restocking.
• Streamline Class Transitions: Execute efficient pre-class member setup and post-class cleanup, including sanitizing equipment, reorganizing weights, and resetting studios quickly between sessions.
• Support Live Production: Assist instructors, talent, and production teams by ensuring smooth timing, cues, class transitions, and overall studio readiness for both live and recorded sessions.
• Provide Operations Support: Collaborate with the Hardware Tech team on set and stage changes, including shifting props and executing set design changes, and assist management with inventory, organizing supplies, and special projects.

You Bring To Peloton

• Exceptional Service & Communication: Possess world-class customer service skills, a positive attitude, and excellent communication to work effectively with a wide range of personalities (members, talent, and staff).
• Operational Excellence: Maintain high standards for cleaning and sanitation, coupled with the ability to prioritize, multi-task, and manage time effectively within a fast-paced environment.
• Adaptability & Drive: Be ambitious, hardworking, team-oriented, and passionate about the fitness industry, with the flexibility to adapt to scheduling changes, including weekends, holidays, early mornings, and late evenings.
• Technical Proficiency: Capable of using Google Suite and MS Office applications.
• Physical Requirements: This is a customer-facing role requiring you to be on your feet for up to 10 hours at a time and the ability to lift up to 50 pounds, with or without reasonable accommodation.

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: [email protected].

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here _on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @_onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

Title: Lead Engineer–Product Support

Location: Gurgaon Haryana India

Type: Regular

Category: Technology

Job Description:

Are you a fast learner who is fascinated by technology?

Amazing Opportunity and Great Place to Work!

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People – be empathetic and help create a place where everyone belongs.

About the Role

The Support Analyst is responsible for 24X7 customer support for Leave of Absence Management software platforms, including troubleshooting and resolving incoming issues.

Responsibilities

• Providing application support for proprietary Leave of Absence Management software products while adhering to Alight’s established SLAs.
• Troubleshooting incoming applications/products Incidents, and if appropriate, convert Incidents into internal defect tracking system and route iniduals/groups for resolution.
• Working with Development teams to provide information on defects and workflow for issues reported.
• Utilizing monitoring systems and proactive measures to minimize unacceptable performance which may severely impact business processing.
• Working closely with multiple Shared Services units to ensure end-to-end visibility and optimal tuning of alerts/notifications.
• Acting as liaison between internal/external customers and resolution of requests/issues, working closely with Management organization.
• Establishing partnerships with providers of server, storage, network, platform services, systems management, Incident, Problem, and Change Management.
• Reviewing department metrics to identify trends in application defects and escalate appropriately.
• Supporting On-call rotation

Requirements

• Demonstrate three years of experience with .NET core.
• 6-8years of experience AWS or other Cloud provider experience required.
• Possess in depth knowledge with system tools such as New Relic, Elasticsearch, App Dynamics, or Splunk required.
• Demonstrate experience with SQL Server including writing complex ad-hoc queries.
• Possess knowledge of ITIL and service-based delivery models with 7x24x365 operations.
• Participate in a weekly on-call rotation which includes nights, weekends, and holidays.
• Provide customer service to positively influence other team members and partners. Ability to clearly and concisely communicate across technical and non-technical audiences.
• Flexible Working
• So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that erse teams are stronger, more innovative, and more successful.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans.

IT Support Analyst

Are you a fast learner who is fascinated by technology?

Amazing Opportunity and Great Place to Work!

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People – be empathetic and help create a place where everyone belongs.

About the Role

The Support Analyst is responsible for 24X7 customer support for Leave of Absence Management software platforms, including troubleshooting and resolving incoming issues.

Responsibilities

• Providing application support for proprietary Leave of Absence Management software products while adhering to Alight’s established SLAs.
• Troubleshooting incoming applications/products Incidents, and if appropriate, convert Incidents into internal defect tracking system and route iniduals/groups for resolution.
• Working with Development teams to provide information on defects and workflow for issues reported.
• Utilizing monitoring systems and proactive measures to minimize unacceptable performance which may severely impact business processing.
• Working closely with multiple Shared Services units to ensure end-to-end visibility and optimal tuning of alerts/notifications.
• Acting as liaison between internal/external customers and resolution of requests/issues, working closely with Management organization.
• Establishing partnerships with providers of server, storage, network, platform services, systems management, Incident, Problem, and Change Management.
• Reviewing department metrics to identify trends in application defects and escalate appropriately.
• Supporting On-call rotation

Requirements

• Demonstrate three years of experience with .NET core.
• 3 years of experience AWS or other Cloud provider experience required.
• Possess in depth knowledge with system tools such as New Relic, Elasticsearch, App Dynamics, or Splunk required.
• Demonstrate experience with SQL Server including writing complex ad-hoc queries.
• Possess knowledge of ITIL and service-based delivery models with 7x24x365 operations.
• Participate in a weekly on-call rotation which includes nights, weekends, and holidays.
• Provide customer service to positively influence other team members and partners. Ability to clearly and concisely communicate across technical and non-technical audiences.
• Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that erse teams are stronger, more innovative, and more successful.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Location: Gurgaon Haryana India

Type: Regular

Category: Technology

Job Description:

IT Support Analyst

Are you a fast learner who is fascinated by technology?

Amazing Opportunity and Great Place to Work!

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

About the Role

The Support Analyst is responsible for 24X7 customer support for Leave of Absence Management software platforms, including troubleshooting and resolving incoming issues.

Responsibilities

·Providing application support for proprietary Leave of Absence Management software products while adhering to Alight’s established SLAs.

·Troubleshooting incoming applications/products Incidents, and if appropriate, convert Incidents into internal defect tracking system and route iniduals/groups for resolution.

·Working with Development teams to provide information on defects and workflow for issues reported.

·Utilizing monitoring systems and proactive measures to minimize unacceptable performance which may severely impact business processing.

·Working closely with multiple Shared Services units to ensure end-to-end visibility and optimal tuning of alerts/notifications.

·Acting as liaison between internal/external customers and resolution of requests/issues, working closely with Management organization.

·Establishing partnerships with providers of server, storage, network, platform services, systems management, Incident, Problem, and Change Management.

·Reviewing department metrics to identify trends in application defects and escalate appropriately.

·Supporting On-call rotation

Requirements

·Demonstrate three years of experience with .NET core.

·3 years of experience AWS or other Cloud provider experience required.

·Possess in depth knowledge with system tools such as New Relic, Elasticsearch, App Dynamics, or Splunk required.

·Demonstrate experience with SQL Server including writing complex ad-hoc queries.

·Possess knowledge of ITIL and service-based delivery models with 7x24x365 operations.

·Participate in a weekly on-call rotation which includes nights, weekends, and holidays.

·Provide customer service to positively influence other team members and partners. Ability to clearly and concisely communicate across technical and non-technical audiences.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that erse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all iniduals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that people with disabilities are provided with reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodation to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Title: Gaming Support Consultant

, RPG (remotely)

Location:

Kyiv, Kyiv city, Ukraine

Rabat, Rabat-Salé-Kénitra, Morocco

Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

Belgrade, Vojvodina, Serbia

Astana, Astana, Kazakhstan

Type: Contract

Workplace: Fully remote

Job Description:

SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.

What you will do:

• Deliver outstanding customer support via chats and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Proficiency in English at C1 level or higher;
• 6+ months of experience in a gaming support role;
• Strong knowledge and passion for role-playing games (RPGs), mobile games, and streaming platforms is a must;
• Experience providing support via chats and emails in English;
• CRM systems expertise;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience in technical support

What you get in return:

• Provide services during flexible hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Interest in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust.

If this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together 🚀

*Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: (Fluent English) Gaming Support Consultant, RPG (remotely)

Location:

• Rabat, Rabat-Salé-Kénitra, Morocco
• Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina
• Belgrade, Vojvodina, Serbia
• Astana, Astana, Kazakhstan

Type: Contract

Workplace: Fully remote

Job Description:

SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.

What you will do:

• Deliver outstanding customer support via chats and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Proficiency in English at C1 level or higher;
• 6+ months of experience in a gaming support role;
• Strong knowledge and passion for role-playing games (RPGs), mobile games, and streaming platforms is a must;
• Experience providing support via chats and emails in English;
• CRM systems expertise;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience in technical support

What you get in return:

• Provide services during flexible hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Interest in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust.

If this is about you, let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together 

*Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Title: Gaming Support Consultant

, RPG (remotely)

Location:

Bogotá, Bogota, Colombia

Buenos Aires, Buenos Aires, Argentina

São Paulo, State of São Paulo, Brazil

Mexico City, Mexico City, Mexico

Brasília, Brasília, Brazil

Type: Contract

Workplace: Fully remote

Job Description:

SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.

What you will do:

• Deliver outstanding customer support via chats and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Proficiency in English at C1 level or higher;
• 6+ months of experience in a gaming support role;
• Strong knowledge and passion for role-playing games (RPGs), mobile games, and streaming platforms is a must;
• Experience providing support via chats and emails in English;
• CRM systems expertise;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience in technical support

What you get in return:

• Provide services during flexible hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Interest in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust.

If this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together 🚀

*Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: (Fluent English) Gaming Support Consultant, RPG (remotely)

Location: Bogotá Bogota CO

Type: Contract

Workplace: Fully remote

Job Description:

SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.

What you will do:

• Deliver outstanding customer support via chats and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Proficiency in English at C1 level or higher;
• 6+ months of experience in a gaming support role;
• Strong knowledge and passion for role-playing games (RPGs), mobile games, and streaming platforms is a must;
• Experience providing support via chats and emails in English;
• CRM systems expertise;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience in technical support

What you get in return:

• Provide services during flexible hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Interest in your development and long-lasting cooperation.
• Greenhouse conditions for self-development;
• A culture built on trust.

If this is about you, let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together 

*Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title:  Gaming Support Consultant

RPG (remotely)

Location:

Bogotá, Bogota, Colombia

Buenos Aires, Buenos Aires, Argentina

São Paulo, State of São Paulo, Brazil

Mexico City, Mexico City, Mexico

Brasília, Brasília, Brazil

Type: Contract

Workplace: Fully remote

Job Description:

SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.

What you will do:

• Deliver outstanding customer support via chats and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Proficiency in English at C1 level or higher;
• 6+ months of experience in a gaming support role;
• Strong knowledge and passion for role-playing games (RPGs), mobile games, and streaming platforms is a must;
• Experience providing support via chats and emails in English;
• CRM systems expertise;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience in technical support

What you get in return:

• Provide services during flexible hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Interest in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust.

If this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together 🚀

*Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title:  Gaming Support Consultant,

RPG (remotely)

Location: Mexico City CDMX MX

Type: Contract

Workplace: Fully remote

Job Description:

SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.

What you will do:

• Deliver outstanding customer support via chats and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Proficiency in English at C1 level or higher;
• 6+ months of experience in a gaming support role;
• Strong knowledge and passion for role-playing games (RPGs), mobile games, and streaming platforms is a must;
• Experience providing support via chats and emails in English;
• CRM systems expertise;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience in technical support

What you get in return:

• Provide services during flexible hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Interest in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust.

If this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together 🚀

*Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Senior Product Specialist, Productivity

Location: United States

Job Description:

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out erse perspectives from our customers, communities and each other.

Your Impact

Axon Product Specialists partner with Account Executives on Major & Top 1200 accounts, engaging the largest and most complex public safety agencies in the U.S. You’ll be the strategic technical voice in the room—leading deep discovery, shaping solution design, and guiding agencies through Axon’s RMS (Records Management System) ecosystem.

What You’ll Do

Location: Remotely from US

• Lead customer needs discovery with senior and end-user stakeholders; identify explicit and latent pain points and translate them into actionable requirements.
• Deliver customized and technically complex presentations across agency sizes and segments.
• Develop and present sophisticated RMS and Dispatch workflows that solve multi-system, multi-stakeholder challenges.
• Own project scoping and SOW development for RMS opportunities, ensuring alignment between customer requirements and Axon solutions.
• Participate in product roadmap conversations by providing structured customer feedback and identifying emerging needs across markets.
• Partner with demo engineers to design high-impact, scenario-based demos that resonate with the unique operational realities of each agency.

Sales Partnership & Execution

• Build pre-sales strategy with Account Executives to increase win probability, including target-agency mapping, competitive differentiation, and technical win strategy.
• Lead internal coordination for procurement cycles including RFPs, technical documentation, and best-and-final demonstrations.
• Track and manage account activity in internal systems to support strategic execution and visibility into next-step opportunities.
• Develop and maintain long-term relationships across leadership, mid-level management, and frontline agency stakeholders.

Industry & Ecosystem Influence

• Represent Axon as a thought leader at national organizations such as NENA, APCO, IACP, and MCSA through presentations, roundtables, and relationship-building.
• Identify cross-functional industry trends and inform Axon leadership on market direction, agency priorities, and competitive opportunities.

Team Contribution & Development

• Mentor junior advocates through structured knowledge-sharing and demonstration coaching.
• Participate in hiring by evaluating technical ability, customer-facing skillsets, and cultural alignment of candidates.

What You Bring

• 5+ years of customer-facing SaaS or technical sales/engineering experience with a track record of high performance.
• Ability to lead complex discovery, translate ambiguous pain points into clear technical requirements, and build sophisticated RMS solutions.
• Experience independently scoping projects and developing SOWs for multi-stakeholder public sector deals.
• Deep understanding of public safety workflows, including PSAP and law enforcement operations, backed by 5+ years working directly with agencies.
• Strong presentation and demo skills, with the ability to tailor highly technical content to both command staff and frontline users.
• Advanced technical fluency across cloud-based systems, integrations, backend concepts, and use of APIs/SDKs.
• Proven ability to influence customers, collaborate cross-functionally, and operate with autonomy in high-complexity sales cycles.
• Willingness to travel up to 80% as needed.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building erse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values ersity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected].  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Title: Client Service Representative

Location: Bethlehem, PA / Pittsburgh, PA / Dallas, TX

Location Designation: Hybrid - 3 days per week 

Job Description:

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. 

Client Service Representative: 

This role is posted for the following locations:

• Bethlehem, PA
• Pittsburgh, PA
• Dallas, TX

Responsibilities:

Qualifications:

Pay Transparency

Salary range: $50,000 - $70,000 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to inidual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the inidual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits 

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Diversity Promise 

We believe in a erse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why ersity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. 

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com: 9300

Title: Executive Assistant

Location: Radnor, PA, US

Workplace: Hybrid

Department: Legal & Compliance

Job Description:

Alternate Locations: Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Radnor, PA (Pennsylvania)

 Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance:  is not available for this opportunity.

Requisition #: 75545

The Role at a Glance

As an Executive Assistant, you will be responsible for supporting the CLG (Corporate Leadership Group) member(s) in their executive administration needs and effectively project manage other assignments as appropriate.

You will be a key enabler to improving the effectiveness of the group’s business functions by proactively coordinating/prioritizing activity, ensuring topics of importance are communicated in an organized and efficient manner, leading projects and/or project coordination, and proactively identifying other areas in which you can provide further assistance.

You will provide direct support to the CLG member(s) and will interact with all levels of the organization, including the executive leadership team.  Additionally, you may interact frequently with key stakeholders outside of the organization. 

What you'll be doing

• Executive Organization & Management - Managing executive availability and commitments to ensure clear priorities and optimum use of executive time.
• Meeting Management - Effectively ensuring all meetings requiring the executive’s attendance have a meeting agenda and target outcomes requiring the executive’s participation.
• Meeting Preparation- Preparing executive(s) for meetings by creating, gathering, and/or organizing material, identifying key questions to be prepared to answer, and preparing reference material in an effective structure.
• Concierge Level Service – Providing a positive experience for all those coming into contact with executive office and proactively provide exceptional high touch services as appropriate.
• Continuous Improvement - Creating and managing internal organization systems to improve department effectiveness. 
• Work Support- Working behind the scenes to solve problems, mediate disputes, and deal with issues before they escalate up to the executive including delegating work to other appropriate parties, drafting communications for his/her review, and personally executing tasks.
• Project Management – Prioritizing and managing multiple projects simultaneously and follow through on issues in a timely manner. 
• Presentation Design and Execution – Partnering with the executive(s) to capture strategies and messaging in innovative PowerPoint presentations. Proactively conducting research to add value to material.
• Reporting – Producing executive level reports requiring data compilation and analysis.
• General Administration Support – Providing administrative support including answering calls, scheduling meetings, taking meeting notes, processing/approving expenses, filing, etc.

What we’re looking for

• 5+ years of executive assistant/project management experience, including HR functional related experience and/or education credentials
• Project management experience; credential or certification preferred 
• Exceptional organization skills and aggressive follow-up skills 
• Ability to prioritize, meet tight deadlines and maintain high quality work
• Exceptional customer service and relationship management skills
• Strong problem-solving skills with a strong ability to get things done
• Energetic, responsive team player with the interest to take initiative and work in a fast-paced environment
• Excellent written and oral communication skills
• Demonstrated high degree of professionalism and trust in dealing with confidential and sensitive matters
• Flexible, adaptable, and professional at all times
• Highly skilled in Microsoft Office including Word, Excel, Power Point and Outlook
• Undergraduate degree preferred
• Ability to work overtime if needed

Application Deadline

Applications for this position will be accepted through February 11, 2026, subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• Work arrangements that work for you

• Effective productivity/technology tools and training

The pay range for this position is $35.87 - $47.83 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees.  In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and inidual.  Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. 

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. 

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. 

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom. 

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at [email protected] if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

Senior Product Manager, Dashboard Experience

Available Locations: Atlanta, US, Austin, US, Denver, US, New York, US, Seattle, US, Toronto, Canada, Washington DC, US, Lisbon, Portugal, London, UK

Hybrid

Job Description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from inidual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic iniduals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a erse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from inidual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic iniduals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a erse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the Role

Cloudflare’s Dashboard plays a central role in helping Cloudflare reach $5 billion revenue in the next few years and to accelerate our mission of helping to build a better Internet. As the product manager leading the Cloudflare Dashboard, you will be a technical leader that pushes the boundaries of growth, prototyping, and customer experience in order to measure and grow the engagement of customers and prospects with our products and with Cloudflare itself. 

Problems you may face: 

• What’s the best way to set up our customers for success and show them the magic of Cloudflare when there are dozens of jobs-to-be-done and use cases? How do we do that while elevating the craft and customer experience for everyone at the same time?
• How can the dashboard provide inidual product teams at Cloudflare with a powerful canvas to deliver world-class experiences? Can we maintain a tech stack and common design language that empowers teams to build great experiences rather than constrain them?
• Can we simultaneously educate customers about our products, convince them to pay, then onboard and upsell them to new offerings, as well as encourage them to onboard their colleagues and friends? 
• Can we manage adjacent cost drivers like customer support and outbound sales? Can we be confident that moving the needle on these fronts is doing more good than harm?

As the Senior Product Manager, Dashboard, you’ll partner with a committed set of engineering, design, and go-to-market teams as well as product teams from around the company to meet these challenges. At the same time, you’ll be expected to contribute to a high performance culture and citizenship at Cloudflare - sharing your knowledge and energy to accelerate the organization. 

Key Competencies

We want to find someone who is curious, can learn quickly, think creatively, and work cross-functionally with engineering, design and other teams. A few key responsibilities:

• First-class execution and impact: Gets things done and has a track-record of driving excellence and impact. 
• A/B experimentation and prototyping: High velocity tests and prototyping to maximize learnings. Comfortable with to prototype, ship, and measure progress continuously. 
• Product sense and strategy: Have world-class UX sense and a high bar for craft. Define and communicate the vision and strategic direction for the Cloudflare Dashboard, prioritizing investment in specific, high-leverage platform capabilities
• Roadmap prioritization: Develop and maintain a product roadmap that balances short-term dashboard improvements with projects that contribute to the long-term strategic vision
• Data-informed decisions: Run thoughtful experiments, create dashboards to analyze user behavior and experiment results, and collaborate with the business intelligence team to analyze backend metrics impacted by new dashboard features
• Voice of the customer: Conduct qualitative user research through customer calls and surveys to understand the needs, workflows, and challenges of different Cloudflare Dashboard users. Additionally, gather feedback internally from various channels and customer-facing teams to develop insights on customer challenges and new product requirements
• Cross-functional partnership: Collaborate with engineering, product design, and context experience design to draft and review product requirement documents, design specs, and engineering specs. Also, partner with marketing, sales, customer support, business intelligence, and other cross-functional teams to ensure successful product launches, user adoption, and experiment analysis

Bonus Points

• Understanding the modern UX stack with enough fidelity to hold your own with engineers will be highly beneficial. An engineering background would be helpful. An alternate source of credibility on this front might come from having developed a web property yourself.
• Data-fluency - there is no team of analysts at Cloudflare. Can you work directly with data yourself to build confidence in your views and can you use that same data to persuade others?  
• At Cloudflare it’s pretty helpful to understand how the Internet really works at layers 2 through 7. If you don’t have this, be prepared to speak with mastery about another realm of similar complexity.

Compensation

Compensation may vary based on location and level. This role is eligible to participate in Cloudflare's equity (RSU) program. 

• New York, Seattle, & Washington D.C. estimated salary: $192,000 - $234,000 (Senior Level)
• Austin & Colorado estimated salary: $170,000 - $208,000 (Senior Level)

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both ersity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified iniduals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Title: CHILD SUPPORT CASE PROCESSING ANALYST - 73004810

Location: TAMPA, FL, US, 33619

Workplace: Full Time

Hybrid

Department: Business and Financial Operations

Job Description:

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING ANALYST - 73004810

 Pay Plan: Career Service

Salary:  $38,760.36 - $45,004.08 plus $644.76 Competitive Area Differential (CAD) / annually 

Florida Department of Revenue

Child Support Program

Child Support Case Processing Analyst (Revenue Specialist II)

Tampa

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a erse workforce and providing employment opportunities to veterans and iniduals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This Revenue Specialist II - Child Support Case Processing Analyst position, on the Interstate Actions Team, performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

Initiating and responding to requests

Coordinating with internal and external partners

Researching and resolving case issues

Gathering information and analyzing case data to determine next steps

Assisting customers

Interacting with legal services providers, other states, employers, and other business partners

Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

Two years of experience processing information using a computer system.

Two years of experience conducting research and analyzing information to make decisions. *

Two years of experience communicating with others to gather information. *

SUBSTITUTIONS:

* Relevant education may substitute for the required experience. If applicable, please indicate degree earned or number of credit hours attained and attach diploma/transcript when submitting application.

SPECIAL NOTES:

Full-time (40 hours per week) position; standard workday of 8am – 5pm, Monday through Friday at the Tampa Service Center.

This role may be eligible for part-time telework after you complete required training and reach an acceptable level of proficiency (some days working remotely, all other working days will be at the Tampa Service Center, in Hillsborough County, FL).  

SALARY: $38,760.36 - $45,004.08 / annually

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

CONTACT INFORMATION: Anita Shay, (813) 947-6081, [email protected]

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ONLINE SKILLS ASSESSMENT: After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.

Title: Administrative Business Partner

Location: Escazú. Costa Rica

Job Description:

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. 

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are seeking an experienced Administrative Business Partner to support our Marketing Team, specifically assisting four VP/SVPs while reporting directly to the SVP of Marketing. These leaders drive customer-facing sales efforts and require extensive travel logistical support, expense management, and coordination of large-scale internal and external engagements. This role is critical to ensuring seamless operations, proactive planning, and high-level administrative support, making it ideal for a proactive, detail-oriented professional who excels in fast-paced, high-impact environments.

What you’ll do (Role Expectations)

• Strategic Calendar & Meeting Management: Schedule and manage calendars for each executive, ensuring alignment on priorities, resolving conflicts, and facilitating seamless coordination of critical meetings and internal and external engagements.
• Meeting & Event Coordination: Organize meetings, All Hands, and external engagements, including booking conference rooms, arranging catering, and preparing meeting-related materials.
• Expense & Travel Management: Handle monthly expense reports and on-demand reimbursements for leadership, ensuring timely submission of receipts and reports; coordinate both domestic and international travel, providing well-structured itineraries and logistical support.
• Confidential & High-Impact Execution: Manage sensitive matters with discretion, maintaining a high level of confidentiality in all administrative functions.

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 4+ years of experience providing executive-level administrative support, preferably within field-based sales teams or go-to-market functions (e.g., Marketing, Solutions Consulting, Customer Success).
• Demonstrated ability to build and maintain strong relationships with internal and external counterparts to ensure open communication and operational efficiency.
• Strong organizational skills with the ability to manage multiple priorities, proactively resolve issues, and de-escalate challenges.

What Will Make You Stand Out (Preferred Qualifications)

• Proficiency in tools such as Zoom, Google Suite, and expense reporting platforms like Coupa.
• Exceptional interpersonal communication skills, with experience collaborating across all levels of an organization and supporting interaction with external stakeholders, including Fortune 100 executives.

#LI-Hybrid #LI - DS9

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans

• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all iniduals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

Title: Receptionist

Location: Wichita United States

Job Description:

Details

• Department: Office Operations
• Schedule: Part-Time, day shift
• Facility: Via Christi Village Ridge
• Location: Wichita, KS
• Salary: $16.50 - $22.33 per hour

Benefits

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement
• Ways to give back to your community
• Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

Responsibilities

Perform receptionist functions for assigned areas.

• Receive, screen, route and respond to incoming telephone calls.
• Take accurate messages and ensures timely delivery.
• Greet guests and provides appropriate assistance and information.
• Perform additional clerical duties as assigned.

Requirements

Education:

• High school diploma or GED preferred.

Additional Preferences

No additional preferences.

Why Join Our Team

Ascension Living is a nationally recognized non-profit senior living provider offering rewarding career opportunities in numerous locations across 11 states and Washington D.C. As part of our Independent Living, Assisted Living, Short-term Rehabilitation, Memory Support or Long-term Care teams, you will be empowered to provide compassionate, personalized care and develop lasting relationships with our residents and their loved ones.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to iniduals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify

Title: (fluent Dutch) Customer Support Consultant (Turkey, remotely)

Location:

• İstanbul, İstanbul, Turkey
• İzmir, İzmir, Turkey
• Antalya, Antalya, Turkey
• Bodrum, Muğla, Turkey
• Bursa, Bursa, Turkey

Type: Contract

Workplace: Fully remote

Job Description:

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 

What You Will Do:

• Communicate with hot leads and existing customers via calls, and emails
• Build positive and long-lasting relationships with customers
• Identify and escalate complex technical issues, ensuring prompt resolution of requests
• Assist customers with inquiries related to product features
• Meet team KPIs
• Securely work with customers’ sensitive information
• Maintain working knowledge of our client’s products and services

What you need to succeed in this role:

• Excellent Dutch (at least C1 level for both spoken and written) and English at B2 level
• Experience with Google Suite
• Experience in customer support
• Positive and responsible attitude
• Tech-savvy
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus: 

• Experience in sales
• Experience with CRM systems

Benefits and Perks:

• Fixed schedule: Monday–Friday, 1pm–9pm (Turkey time)
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an inidual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: (fluent Dutch) Customer Support Consultant (Thailand, remotely)

Location:

• Bangkok, Bangkok, Thailand
• Chiang Mai, Thailand
• Pattaya City, Bang Lamung District, Thailand

Type: Contract

Workplace: Fully remote

Job Description:

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 

What You Will Do:

• Communicate with hot leads and existing customers via calls, and emails
• Build positive and long-lasting relationships with customers
• Identify and escalate complex technical issues, ensuring prompt resolution of requests
• Assist customers with inquiries related to product features
• Meet team KPIs
• Securely work with customers’ sensitive information
• Maintain working knowledge of our client’s products and services

What you need to succeed in this role:

• Excellent Dutch (at least C1 level for both spoken and written) and English at B2 level
• Experience with Google Suite
• Experience in customer support
• Positive and responsible attitude
• Tech-savvy
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus: 

• Experience in sales
• Experience with CRM systems

Benefits and Perks:

• Fixed schedule: Monday–Friday, 5 PM–1 AM, Thailand time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an inidual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: (fluent Dutch) Customer Support Consultant (Indonesia, remotely)

Location:

• Jakarta, Jakarta, Indonesia
• Bandung, Bandung City, Indonesia
• Surabaya, East Java, Indonesia
• Yogyakarta, Yogyakarta City, Indonesia
• Medan, Medan City, Indonesia
• Semarang, Semarang City, Indonesia

Type: Contract

Workplace: Fully remote

Job Description:

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 

What You Will Do:

• Communicate with hot leads and existing customers via calls, and emails
• Build positive and long-lasting relationships with customers
• Identify and escalate complex technical issues, ensuring prompt resolution of requests
• Assist customers with inquiries related to product features
• Meet team KPIs
• Securely work with customers’ sensitive information
• Maintain working knowledge of our client’s products and services

What you need to succeed in this role:

• Excellent Dutch (at least C1 level for both spoken and written) and English at B2 level
• Experience with Google Suite
• Experience in customer support
• Positive and responsible attitude
• Tech-savvy
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus: 

• ​​​​​​​Experience in sales
• Experience with CRM systems

Benefits and Perks:

• Fixed schedule: Monday–Friday, 5 PM–1 AM (Jakarta time)
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an inidual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Associate Support Engineer (EMEA)

Location: Remote

Job Description:

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. 

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

As a Support Engineer, you’ll sit at the intersection of Support and Engineering, helping GitLab customers solve complex problems as they run GitLab in erse, demanding environments. You’ll dig into Linux systems, Git, logs, and our codebase to troubleshoot performance issues, reproduce tricky edge cases, and contribute merge requests that directly fix customer-impacting bugs. You’ll also collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales to shape bug reports, influence the roadmap, and improve documentation and support processes so that every interaction makes GitLab more reliable and easier to use. This is a highly visible, hands-on role where you’re encouraged to contribute to source code, documentation, and tooling, and where your work has a direct impact on how teams around the world build and ship software with GitLab.

Some examples of our projects:

• A tool to automatically check a GitLab Omnibus install for known issues
• A solution to capture the state of a customer's server for easier troubleshooting
• A tool which turns log files into interactive tables to easily sort and filter columns
• A ChatOps feature that makes it easier to identify user accounts on GitLab.com

What you’ll do

• Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve technical issues through Zendesk tickets, merge requests, email, and video conferencing
• Troubleshoot complex production environments by analyzing Linux systems, application logs, and GitLab configuration to identify root causes and drive durable fixes
• Collaborate with our Product, Development, Infrastructure, Customer Success and Sales teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
• Create and update clear, reusable documentation based on real customer interactions to improve self-service and reduce repeat issues
• Contribute to the GitLab codebase by proposing and implementing merge requests that directly resolve customer problems or improve supportability
• Improve support tooling and workflows in our issue tracker to streamline case handling, incident response, and internal collaboration
• Pair with other Support Engineers and cross-functional partners for knowledge sharing, joint troubleshooting, and continuous improvement (for example, as a Support Stable Counterpart)
• Participate in regular weekday and weekend daytime on-call rotations to provide emergency support and coordinate with the SaaS Production team on incident communications

What you’ll bring

• Experience managing customer-facing support cases end to end, from initial inquiry, through triage and reproduction, to clear bug reports and resolution.
• Practical familiarity with Linux systems, including basic administration and troubleshooting in a server environment.
• Ability to read and write simple scripts, with exposure to scripting languages such as Ruby or Bash.
• Basic understanding of Git workflows and common source control concepts.
• Skill in explaining technical topics in a clear, structured way to people with varying levels of technical knowledge.
• Comfort collaborating with cross-functional teams such as Product, Development, Infrastructure, Customer Success, and Sales.
• Openness to learning new tools, ing into code and logs, and applying transferable skills to improve support processes and documentation.

About the team

At GitLab, our Support team is a globally distributed group of Support Engineers across AMER, EMEA, and APAC, partnering closely with Product, Development, Infrastructure, and other teams to help customers run GitLab successfully in both self-managed and SaaS environments. We own the front line of technical troubleshooting, from analyzing logs and code to improving documentation and support processes. We collaborate asynchronously through tickets, pairing sessions, 1:1s, and Slack to solve complex problems together. Thanks to our Transparency value, you can see what we're working on on our Support team page. Additionally, you can see our company roadmap and listen to some of our meetings.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Service Desk Agent  

Location: Remote USA

SALARY:

$15.00-$16.00

EMPLOYEE TYPE:

Full-Time Hourly Non-Exempt

The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards.  It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities

• Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests.

• Operates within established guidelines and procedures to independently deliver a full range of services to the customer .

• Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool.

• Provide assistance and information to the customer in a prompt manner.

• Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilizing appropriate follow-through, and logging all customer interactions for escalated matters.

• Mobile telephony and device support.

• Video Conference Unit Troubleshooting.

• IP Telephony setup and support.

• Creation of end user accounts and setting permissions.

• Provide end user device management and support, including desktops, laptops, and PDAs.

• Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications.

• Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations).

• Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major Incident Management Team.

• Manage continuous improvement through ongoing collection of data and information regarding customer requirements.

• Monitor and report on performance of IT systems and services.

• Understand and respond to others’ using active listening skills and tactful communication.

• Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding.

• Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication.

• Ensures customer satisfaction through follow-up and special efforts.

• Resolve issues following the parameters and guidelines of the client.

• Identify potential system problems and escalate to department contact for resolution.

• Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness.

• Assist new employees with training through shadowing opportunities and explanation of work process.

• Other duties as assigned.

Qualifications

Here’s What You Need

• High school diploma or GED required.

• Experience preferred Service Desk or Customer Service experience

• Two (2) to five (5) years of experience in computer systems, customer support or IT support.

• Experience with ServiceNow IT Service Management System.

• Customer service experience and strong focus on customer satisfaction.

• Call center experience.

• Experience in a technology support organization.

• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

• Strong ability to speak with clarity and articulation. 

• Strong communication skills; both verbal and written.

• High degree of comprehension of the issues presented by customers.

• High degree of problem solving Internal/External Relationships.

• Apply discretion resulting in appropriate/desired resolutions.

• Ability to analyze issues and determine root causes and identify appropriate solutions.

• Ability to connect and build relationships with customers via virtual methods, phone, and email.

• Ability to independently solve problems.

• Effective listening skills including the cognitive ability to locate and convey requested information

• The ability to successfully handle customer requests and documents in work management tools and applications.

• Willingness to take initiative with attention to detail.

• Proactive and flexible. 

• Must have a positive attitude. 

• Tolerance to deal with difficult customers and stressful situations.

• Fluidity to work well in teams as well as independently.

• Ability to take phone contacts and answer emails simultaneously.

• Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents

• Sound analytic and cognitive ability to troubleshoot technical problems.

• Speaks with clarity, articulation, and is aware of own non-verbal communication.

• Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress.

• Demonstrate ability to learn quickly and thrive in a high-energy team environment. 

• Must be able to work independently, as well as with a team.

• Ability to function in a erse work environment.

• Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.

Desired Qualifications:

• Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a related field.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)                                                                        
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: IT Service Supervisor

Working Conditions

• Professional remote office environment.
• Ability to work nights and weekends (M-F 8AM-4:30PM EST training schedule)
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range USD $15.00 - USD $16.00 /Hr.

Service Desk Agent

US-

ID103621

Category

Customer Service/Support

Position Type

Full-Time Hourly Non Exempt

Remote

Yes

Clearance Required

None

Overview

JOB TITLE:

Service Desk Agent  

CAYUSE COMPANY:     

Cayuse Civil Services, LLC

LOCATION

Remote

SALARY:

$15.00-$16.00

EMPLOYEE TYPE:

Full-Time Hourly Non-Exempt

The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards.  It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities

• Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests.

• Operates within established guidelines and procedures to independently deliver a full range of services to the customer .

• Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool.

• Provide assistance and information to the customer in a prompt manner.

• Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilizing appropriate follow-through, and logging all customer interactions for escalated matters.

• Mobile telephony and device support.

• Video Conference Unit Troubleshooting.

• IP Telephony setup and support.

• Creation of end user accounts and setting permissions.

• Provide end user device management and support, including desktops, laptops, and PDAs.

• Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications.

• Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations).

• Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major Incident Management Team.

• Manage continuous improvement through ongoing collection of data and information regarding customer requirements.

• Monitor and report on performance of IT systems and services.

• Understand and respond to others’ using active listening skills and tactful communication.

• Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding.

• Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication.

• Ensures customer satisfaction through follow-up and special efforts.

• Resolve issues following the parameters and guidelines of the client.

• Identify potential system problems and escalate to department contact for resolution.

• Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness.

• Assist new employees with training through shadowing opportunities and explanation of work process.

• Other duties as assigned.

Qualifications

Here’s What You Need

• High school diploma or GED required.

• Experience preferred Service Desk or Customer Service experience

• Two (2) to five (5) years of experience in computer systems, customer support or IT support.

• Experience with ServiceNow IT Service Management System.

• Customer service experience and strong focus on customer satisfaction.

• Call center experience.

• Experience in a technology support organization.

• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

• Strong ability to speak with clarity and articulation. 

• Strong communication skills; both verbal and written.

• High degree of comprehension of the issues presented by customers.

• High degree of problem solving Internal/External Relationships.

• Apply discretion resulting in appropriate/desired resolutions.

• Ability to analyze issues and determine root causes and identify appropriate solutions.

• Ability to connect and build relationships with customers via virtual methods, phone, and email.

• Ability to independently solve problems.

• Effective listening skills including the cognitive ability to locate and convey requested information

• The ability to successfully handle customer requests and documents in work management tools and applications.

• Willingness to take initiative with attention to detail.

• Proactive and flexible. 

• Must have a positive attitude. 

• Tolerance to deal with difficult customers and stressful situations.

• Fluidity to work well in teams as well as independently.

• Ability to take phone contacts and answer emails simultaneously.

• Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents

• Sound analytic and cognitive ability to troubleshoot technical problems.

• Speaks with clarity, articulation, and is aware of own non-verbal communication.

• Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress.

• Demonstrate ability to learn quickly and thrive in a high-energy team environment. 

• Must be able to work independently, as well as with a team.

• Ability to function in a erse work environment.

• Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.

Desired Qualifications:

• Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a related field.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)                                                                        
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: IT Service Supervisor

Working Conditions

• Professional remote office environment.
• Ability to work nights and weekends (M-F 8AM-4:30PM EST training schedule)
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $15.00 - USD $16.00 /Hr.

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Title: Technical and Customer Service Agent

Location: USA Remote

Job Description:

What success looks like in this role:

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 1-2years’ experience in area of responsibility

This role may require access to export-controlled commodities and technology.  Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.

Title: Global Health Equity - Executive Assistant / Coordinator

Location: New Brunswick, New Jersey, United States of America

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Business Support

Job SubFunction:

Administration & Secretarial

Job Category:

Business Enablement/Support

All Job Posting Locations:

New Brunswick, New Jersey, United States of America

Job Description:

We are searching for the best talent for a Global Health Equity Executive Assistant / Coordinator to support the Vice President, Global Head of Social Impact & Partnerships in New Brunswick, NJ.  

Per our J&J Flex Policy, the expectation for this position is to work in the office 3-4 days per week and work from home 1-2 days per week.

Role Summary

The Executive Administrative Assistant provides high-level administrative and operational support to the Vice President, Global Head of Social Impact & Partnerships. This role is pivotal in ensuring seamless coordination of meetings, projects, and communications, while fostering a positive and efficient team environment.