Title: Customer Support Specialist- BoardVitals

Location: Burlington United States

Remote/ Hybrid

Job Description:

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

As an organization fueled by a commitment to elevate the education and training of healthcare professionals, MedHub and BoardVitals offerings drive prominence as leading medical education solutions. MedHub's proven software and expertise enable more than 600 Graduate and Undergraduate Medical Education institutions, Nursing and Health Sciences training programs to exponentially reduce administrative burden, improve data clarity, and maximize institutional oversight. When combined with BoardVitals' exam prep materials and analytics, used by more than 1.5 million students, residents, and practitioners for their board and recertification exams or continuing medical education requirements, the two provide institutional leaders with data-driven insights to inform and advance curriculum effectiveness and, ultimately, physician preparedness. Medhub & BoardVitals are brands in Ascend Learning's healthcare segment.

WHAT YOU'LL DO

The Customer Support Specialist is responsible for responding to customer inquiries regarding the organization's products or services via phone and email. The role coordinates problem resolution with appropriate departments and informs customers of standard procedures or resolution of product problems on service issues.

WHERE YOU'LL WORK

This position offers flexibility of remote work within the United States. This position will cover the 9am-6pm CST hours shift.

HOW YOU'LL SPEND YOUR TIME

• Provide prompt and effective responses to all incoming phone calls and emails.
• Ensure timely resolution of all customer issues and concerns.
• Stay updated on the company's ever-changing range of products and services.
• Collaborate with internal teams to provide necessary support and assistance.
• Provide first level technical troubleshooting.
• Identify and report unusual inquiry trends or system issues.
• Fully document each interaction with customers.
• Able to follow schedule and quickly communicate when out of schedule parameters.

WHAT YOU'LL NEED

• High School Graduate/GED Equivalent required. Bachelor's degree preferred.
• 1+ Year Customer Service experience in a call center environment.
• Comfortable with basic technical troubleshooting and device management
• A strong commitment to providing exceptional customer service and building positive relationships with customers, clients, and colleagues.
• Outstanding verbal and written communication skills, with a particular focus on telephone communication
• Exceptional attention to detail and a highly organized approach to tasks and responsibilities.
• Advanced proficiency in using various Microsoft Office applications, enabling efficient and effective completion of tasks.
• Ability to keep up in a fast-paced environment.
• Technical troubleshooting ability.
• Openness to learning new policy, products, additional responsibilities.

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on erse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

Nearest Major Market: Boston

Title: Healthcare Customer Service Representative - Remote Oklahoma Only

Location:  Remote Oklahoma Only

Job Description:

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to iniduals located in the following state: Must live and resides in Oklahoma.

Responsibilities

Your Responsibilities

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Qualifications

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Key Competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:

• Internet Requirements:

• Minimum subscribed download rate equal or exceeds 15.0 Mbps

• Minimum subscribed upload rate equal or exceeds 5.0 Mbps

• ISP must have no packet loss and ping under 50ms

• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

• Proof of internet speed required

• Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and ersity, where everyone feels welcome and valued.

EOE/Disability/Vets

988 Crisis Counselor

Location: Los Angeles United States

Job Description:

988 Crisis Counselor (Olympic Suicide Prevention Center)

This is a fully remote position. The pay for this position is $24.00 per hour with a $3.00 overnight differential.

The schedule is Tuesday through Saturday from 11:00am-7:30pm PST, totaling 40 hours per week.

This role requires a three-week 40-hour per week training at the start of employment.

Our work schedules are subject to change as necessary to meeting the Agency's and it's client's needs. Reasonable notice is provided to facilitate personal planning.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.

Summary

As a 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone. A high emphasis is placed on quality assurance and efficiency for this role.

Primary Duties

• Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less.
• Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers.
• Serves as a mandated reporter in cases of suspected abuse or neglect.
• Is familiar with resources and providing information and referrals to help seekers as appropriate.
• Maintains accurate and detailed contact reports. Documentation must be completed in real time.
• Mentors volunteers during their training process and provides on-going mentorship.
• Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts.
• Attends routinely scheduled meetings for the Suicide Prevention Center.

Position Requirements

• Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred.
• Possess a high school Diploma or equivalent.
• Be 18 years of age or older.
• Possess strong interpersonal skills, including the ability to empathetically engage with any inidual regardless of background, and demonstrate a high level of emotional intelligence in the process.
• Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
• Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time.
• Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
• Be empathetic, flexible, and adaptable to varying situations.
• Have open availability and flexibility to work within the program's operating hours, including weekends and holidays.
• Be reliable and able to adhere to schedules based upon program needs.
• Complete yearly required continuing education trainings.
• Have knowledge of all job specific skills including safety assessment, data collection, and triage.
• Goal-oriented team player with strong experience working in large and complex systems.
• A commitment to team objectives and Didi Hirsch philosophies.
• Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to iniduals and families, especially in communities where discrimination and injustice limit access.

CORE VALUES

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

Diversity & Inclusion: We value ersity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

#LI-Remote

Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities

Title: Credentialing Assistant (hybrid)

Location: Boston United States

Job Description:

Position Summary:

In office 1 day per week and 4 days remote.

Under the supervision of the Credentialing Manager, supports Medical Staff Credentialing Specialists with Medical Staff and House Staff credentialing processes. Coordinates and executes key functions including Massachusetts Limited License applications, expiring documents tracking, Affiliating House Staff vetting, and medical malpractice enrollment and maintenance.

Key Responsibilities

Supports credentialing processes for Medical and House Staff, including initial appointments and reappointments. Tracks due dates, monitors communications, and routes documentation in compliance with internal policies, The Joint Commission, National Committee for Quality Assurance standards, and state and federal regulations.

Maintains confidential credentialing files (paper and electronic) and generates routine reports using credentialing systems. Assists with House Staff program support, including diploma creation.

Processes initial and renewal applications for Massachusetts Limited Medical Licenses through the Massachusetts Board of Registration in Medicine system, ensuring compliance with licensing requirements.

Coordinates and vets Affiliating House Staff (rotators), ensuring timely and complete documentation. Collaborates with departments, Human Resources, and other stakeholders to obtain required materials.

Tracks expiring credentials including medical licenses, DEA registrations, Massachusetts Controlled Substances Registrations, and malpractice documentation. Communicates proactively with clinicians and escalates issues as needed.

Supports malpractice enrollment and maintenance by coordinating with the Controlled Risk Insurance Company.

Provides administrative support including scheduling, call handling, record maintenance, document tracking, and assisting with deposits and credentialing fees.

Promotes a customer-focused, collaborative, and high-reliability work environment while delivering high-quality service to internal and external stakeholders.

Education

Associate's Degree required.

Experience

Minimum 6 months of administrative experience in a healthcare setting preferred. Preferred fields of study include Medical Staff Services, Healthcare Administration, or related areas.

Strong analytical, organizational, and communication skills required, including the ability to handle sensitive information, meet deadlines, and interact professionally with erse stakeholders.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Title: Patient Account Representative I

Locations: Evansville, IN 47710, USA

Job Category: Health Information Mgmt & Billing

Requisition Number: PATIE016458

Full-Time

Hybrid

Hourly Range: $17.03 USD to $23.85 USD

Job Description:

Join Our Team

We are looking for a compassionate, caring, and dedicated Patient Account Representative I to join our team and help us continue our tradition of excellence.

Benefits

We pride ourselves on retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer:

• Flexible work schedules - Full time - Day/Eve/Night
• Onsite children's care centers (Infant through Pre-K)
• Tuition reimbursement
• Payactiv- earned wage benefit-work today get paid tomorrow
• Career advancement opportunities
• Competitive pay, shift and weekend incentives, yearly opportunities for pay increases and bonuses

Job Overview

Accurately review and resolve outstanding invoices in work queues according to policy along with complying with the productivity standard established by the department. Inquiries via correspondence, electronic mail, or telephone are to be worked within three business days. Documents all actions taken in a clear, concise, and understandable form. Employees will be tested on their competency for each area of responsibility that they work upon hire or transition of duties. No additional competencies will be completed unless new duties are assigned or the workflow changes dramatically.

Education and Experience

Completion of High School or GED required. Two to four years' experience in a physician office, hospital registration, collection agency, hospital or professional billing or training at an educational institution that includes medical billing.

Salary and Compensation

We aim to offer a salary that reflects the experience you bring to our team. While the posted range shows the full potential for this role, most offers are made within a range that aligns with typical experience levels for similar positions.

Patient Financial Services

M-F 8:00AM-4:30PM

Medical Billing

Remote/Hybrid or In-Office

Title: Project Coordinator

Job Description:

The Project Coordinator is responsible for all projects and conversions. This inidual must possess a positive can-do attitude, demonstrate enthusiasm for customers, solve problems, multi-task, and engage owner/operators in the process when necessary. The person will operate in a fast-paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.

Hourly Rate: $24-$28

Hybrid role. Must be in office 3 days a week

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Project management
• Provide support for internal and external customers
• Perform activities in compliance with company policies and procedures
• Provide backup support to others within department
• Liaison between customer/vendor and other PAI departments
• Build and manage relationships with service providers and vendors. Look for more cost effective service options
• Work with field service employees and 3rd party providers to ensure quality service
• Ensure all spreadsheets, call tickets and workflows in PAI Reports are updated with accurate information as required, keeping all statuses as current as possible
• Manage vendors while working with customers to address their needs and facilitate customer support issues
• Protect all company assets
• Other duties may be assigned

KNOWLEDGE, SKILLS & ABILITIES:

The competencies required for success in the Project Coordinator role include:

• Proactive - creates, thinks ahead, or manages a situation by causing something to happen rather than responding to it after it has happened.
• Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis
• Creativity - Comes up with new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty
• Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything; ability to multi-task
• Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers
• Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

MINIMUM QUALIFICATIONS:

• High School Diploma is required
• Demonstrates competency in dealing with independent organizations and working closely with the owner/operators
• Must be self-sufficient and can learn new tasks with minimal training and assistance
• Highly ambitious, willing to take on new tasks with little to no direction
• Excellent attention to detail
• Outstanding organizational and multi-tasking skills are required. There are many different tasks which may need attention all at once, and prioritization is essential in order to accomplish a positive outcome
• Travel will be required (Approx. 10%) If located remote from a PAI office, this will increase to 25%

A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The candidate must be able to pass any required background and social media checks. The candidate must be able to

maintain complete confidentiality of any information he/she encounters.

COMPUTER / APPLICATIONS SKILLS:

• Proficient with Microsoft Office Suite is required
• Strong working knowledge / understanding of Microsoft Excel is required
• Ability to learn software applications quickly
• Experience with PAI Reports is a plus

Title: Principal Solution Consultant

Location:

• Colorado, USA
• Indiana, USA
• Texas, USA
• Arizona, USA
• North Carolina, USA

time type

Full time

job requisition id

JR110892

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Principal Solutions Consultant

Role Overview:

The Principal Solution Consultant works with BPO customers to perform detailed discovery, facilitate AI Powered Experience Orchestration demos, respond to RFx’s, and ultimately work towards winning over prospective customers by showcasing Genesys unique value in the context of their business and technical needs. The Sr. Solutions Consultant works in a consultative fashion to understand customer needs, both technical and functional, and maps them to Genesys solutions, services, and consulting offerings. You will work with all levels of customer organizations, helping to tailor the joint Genesys messaging to meet the needs of various business and technical stakeholders, including C level decision makers.

The Principal Solution Consultant will work with defined Genesys partners to educate and empower them on the Genesys unique value proposition, roadmaps to help generate pipeline, help them to be more self sufficient, drive product co invention, and be effective at developing identified business opportunities. This role is imperative to the success of sales opportunities, and to enable our channel ecosystem to perform this iteratively at scale. You will work with all levels of partner organizations, helping to tailor the joint Genesys messaging to meet the needs of various business and technical stakeholders, including C level decision makers.

Key Responsibilities:

• Support customers by understanding business needs and mapping them to Genesys unique value proposition, business outcomes, and technical solutions
• Facilitate operational walkthroughs and discovery sessions to assess current processes and identify improvement opportunities across customer environments
• Conduct sessions within contact centers and with operational staff, leadership teams, and management to evaluate customer experience delivery
• Deliver demos, workshops, production trials, and presentations to articulate how Genesys solutions enable customer experience transformation
• Develop reference architectures in collaboration with strategic partners to create reusable frameworks aligned with Genesys and partner capabilities
• Build, refine, and optimize Genesys Cloud development labs to support joint innovation and continuous iteration of solutions and use cases
• Present recommendations to customers and partners on how to improve customer experience and operational performance
• Demonstrate future state customer experience visions using Genesys solutions tailored to stakeholder objectives
• Create and provide documentation including discovery outputs, architecture designs, and solution proposals to support delivery transitions
• Support customer and partner responses to RFx processes as needed
• Educate customers and partners on the Genesys value proposition and solution capabilities
• Coach partners to become self sufficient in identifying information and building solutions
• Identify and recommend internal process and content improvements to enhance customer and partner experience
• Deliver webinars and create content to keep partners informed on current and future Genesys product releases
• Capture insights on future customer and partner needs and communicate them to product teams for prioritization
• Build and document reusable solutions leveraging infrastructure as code, REST APIs, cloud services, and modern technologies

Required Qualifications:

• Bachelor’s degree and 5 years of relevant professional experience
• Knowledge of generative and agentic AI technologies
• Hands on knowledge with prompt engineering best practices
• Technical knowledge of contact center technologies such as surveys, quality management, recording, workforce management, IVR, digital engagement, or PCI compliance
• Technical knowledge in areas such as VoIP, SIP, RTP, messaging, carrier services, infrastructure, networking, or security
• Familiarity with cloud platforms such as Amazon Web Services
• Familiarity with natural language understanding
• Strong presentation skills with the ability to facilitate workshops and drive successful outcomes
• Ability to enable partners to propose solutions mapped to business requirements
• Ability to support scoping of functional and non functional requirements through solution proposals and architecture diagrams
• Ability to collaborate with professional services teams to support accurate statement of work development
• Experience documenting technical artifacts including storyboards, demo narratives, use cases, and presentations

Preferred Qualifications:

• Programming experience in JavaScript or Python
• Hands on experience with Genesys Cloud and REST API integrations, methodologies, and benefits
• Experience working with AWS, Salesforce, or ServiceNow
• Experience in SaaS or cloud based software sales environments
• Understanding of computing fundamentals through formal education or certifications in cloud, SaaS, or XCaaS
• Project management experience
• Minimum 2 years of experience with prompt engineering
• Experience with retrieval augmented generation, RAG
• Understanding of chain of thought reasoning
• Experience working with large language models and their practical applications
• Understanding of machine learning concepts and how models operate
• Foundational knowledge of machine learning techniques such as random forest
• Exposure to more advanced machine learning approaches such as Bayesian methods

#LI-CP1

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$123,100.00 - $216,500.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Title: Shop Program Manager

Location: United States, Remote

Full-time

Job Description:

About GitHub

GitHub is the world's leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

The GitHub Shop program provides meaningful experiences to the developer community, increasing brand awareness and affinity, and accelerates our Marketing and Sales motions while bringing GitHub pride to superfans and Hubbers around the world, through a wide variety of delightful branded merchandise and IRL experiences.

The Shop Program Manager oversees the Shops's production roadmap, timelines and project workflows for seasonal collections and custom initiatives across key Microsoft, CoreAI and GitHub teams. Additionally, they partner closely with vendors and our internal design and marketing teams to support merchandise launch collections, ensure inventory and fulfillment needs are met, and provide event support-from tracking event roadmaps to visual merchandising-to deliver a seamless and impactful Shop experience.

The ideal candidate is resourceful, detail-oriented, and works with a sense of urgency and excitement. They excel at tracking follow-ups, documenting processes, and improving workflows. This person values building strong relationships with colleagues and enjoys contributing positively to the team dynamic.

Responsibilities

• Develop and maintain annual program roadmap, including collection launches and Shop's presence at global first- and third-party events.
• Drives visual merchandising for Shop pop up events
• Assist Shop Manager with custom Shop requests, gather requirements, define objectives, plan resources and budgets, and develop a clear and actionable project plan to drive successful fulfillment of requirements.
• Contribute to day-to-day program maintenance, including status reports and updates, program calendars, GitHub repo and issue management, notes distribution, and meeting action items.
• Maintain program documentation including playbooks, style guides, tooling guides, templates. and release checklists - proactively identify process gaps and implement process improvements.
• Documenting procurement processes and procedures and establishing strong working relationships with GitHub's Finance, Legal, and Procurement partners.
• Research procurement discrepancies to identify root causes and develop action items to resolve with impacted stakeholders.
• Assist in the planning, coordination and vibe of Shop IRL experiences at events.
• Act as back-up and escalation support for Hubbers on #Shop regarding production and fulfilment questions, sales and events support, customer order, etc.

Qualifications

Required Qualifications

• 5+ years experience managing projects (e.g., project or program management, cloud implementation, devops, technical project management, industry-specific experience

• OR Bachelor's Degree in Project Management, Business Management, Systems Management, Information Systems, or related field AND 3+ years' experience managing projects (e.g., project or program management, cloud implementation, devops, technical project management, industry-specific experience)

• OR Master's Degree in Project Management, Business Management, Systems Management, Information Systems, or related field AND 1+ year(s) experience managing projects (e.g., project or program management, cloud implementation, devops, technical project management, industry-specific experience)

• OR equivalent experience

• Experience developing and executing physical production process-improvement strategies in corporate environments

• Strong attention to detail with the ability to manage multiple concurrent projects across technical systems, partnering with distributed teams and external stakeholders (customers/clients/agencies) to track work and coordinate effectively in asynchronous environments (Google Workspace, Slack, etc.)

• Experience editing Shopify sites and using ecommerce apps; familiarity with Microsoft 365 and Microsoft purchasing/procurement tools; retail customer service experience

Preferred Qualifications

• Track record for for being highly organized and detail-oriented; able to identify risks/blockers, propose solutions, and follow through to meet timelines.
• Strong customer-obsessed mindset with a strong customer service background; continuously improves processes to better serve internal and external customers.
• Ability to work in a fast-paced, high-energy, team-oriented environment; able to prioritize and perform effectively under pressure.

Compensation Range

The base salary range for this job is USD $85,000.00 - USD $225,400.00 /Yr.

These pay ranges are intended to cover roles based across the United States. An inidual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on inidual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world's leading AI-powered developer platform with 150 million developers and counting. We're also home to the biggest open-source community on earth (and 99% of the world's software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We're remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are-because we know that people flourish when they can work on their own terms.

Join us, and let's change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace ersity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Title: Territory Manager 

Location: Knoxville, TN, US

Department: Customer Development/Sales

Job Description:

No Relocation Assistance Offered

As a Territory Manager for Colgate Oral Care Pharmaceuticals (COP), you'll be at the forefront of our mission to deliver Colgate’s premier oral health products! In this role, you’ll tap into your sales expertise to build strong relationships with dental practices, boosting net sales, enhancing product mix, and growing the overall consumption of Colgate professional products. The ideal candidate is driven, self-motivated, and possesses strong communication, analytical, and negotiation skills.

Please note, candidates must reside within the geographic territory or willing to personally relocate to live within the geographic territory. Territory includes Knoxville, TN. More details of geography will be shared during the interview process.

Responsibilities:

• Collaborate with Regional Manager to develop territory business plans prioritizing largest/most profitable opportunities, continuously decreasing cost-to-serve

• Achieve quarterly and annual sales goals by actively participating and meeting/exceeding key performance indicators, including number of calls, number of sales, and new/total customer acquisition

• Drive sales by promoting and merchandising Colgate's professional dental products to dental practices within geographic territory

• Cultivate and expand relationships with dental practices to boost sales and identify new opportunities

• Actively seek out new business opportunities through cold calling, networking, social media and other methods of outreach

• Build and maintain successful working relationships with cross-functional partners, including our Corporate DSO team, Remote Selling Team, Call Center, Marketing, Educational Team, 3rd party's distributor's Sales Force, and Dental Professionals

• Represent Colgate Oral Pharmaceuticals at dental conventions, local dental and hygiene associations & study clubs and dental/hygiene schools

• Educate customers through detailing and in-clinic seminars/lunch & learns on the superior efficacy and value of Colgate professional portfolio

Required Qualifications

• Bachelor's Degree

• 2+ years of sales experience

• Ability to travel within designated territory

• DL NUMBER - Driver License, Valid and in State

• Proficiency in English, as it allows us to communicate effectively with our external and internal partners

Preferred Qualifications

• Prior sales experience in the dental industry, CPG, or medical devices

• Knowledge and understanding of the competitive landscape in health care products

• Positive and strong relationship building skills, both internally and externally

• Experience working with third-party distributors

• Background in B2B sales, dental hygiene, or dental office settings

Compensation and Benefits

Title: Digital Solution Advisor Specialist

- Business Data Cloud

Location: Alpharetta, GA, US, 30009

Department: Presales

Job Description:

We help the world run better

• Location - Alpharetta is a requirement 
• Office requirement - Candidate(s) will be required to work 3 days a week in an SAP office/client site as per our Pledge to Flex return to office policy
• SAP is not offering relocation benefits for this role at this time.
• SAP is not offering current or future visa sponsorship for this role at this time.

JOB DESCRIPTION 

What you'll do: 

Digital Solution Advisor (dSA) is a customer-facing role mapping product capabilities to requirements of prospects to support value messaging and articulate how SAP is uniquely positioned to deliver their desired outcomes (with a specialization in the nuances of digital sales techniques). DSAs serve as domain experts and spokesperson(s) for designated solution or product segment. DSAs are responsible for integrating SAP knowledge with modern digital sales methodologies, ensuring effective communication of product value and facilitating tailored solutions proposals for clients.    

Area 1: Deal Support 

The Digital Solution Advisor Specialist is instrumental in elevating SAP's presence and impact in potential customer engagements. Their primary responsibility lies in not only executing presentations but also crafting them, ensuring they communicate the distinct advantages of SAP solutions. By seamlessly collaborating with VAT teams, they will be fundamental in weaving customer pain points into innovative narratives, highlighting SAP's solution differentiators. Additional responsibilities include utilizing reusable digital assets to optimize for volume and efficiency in our no-touch/low-touch transaction methods.  Beyond the initial presentations, they will be driving discussions with potential clients, ensuring that SAP's offerings align with their unique requirements. Their expert knowledge of SAP solutions, backed by relevant customer success stories, will cement their credibility in the field. With expertise in cutting-edge virtual tools, they will ensure impactful remote presentations. As a Senior Specialist, they will also provide vital support in RFx completion. Their involvement will persist post-sale, ensuring clients transition smoothly, and they will take charge in crafting holistic narratives for pivotal events and key presentations. 

Area 2: Demand Generation 

A Digital Solution Advisor Specialist will play a pivotal role in demand generation. Their expertise is not just in knowledge but in application – leading webinars, and aligning with our Marketing and Demand Generation teams, ensuring we're always a step ahead in our outreach and defining our strategic message. They are not just crafting content; they are moulding our demand generation narrative, ensuring every campaign, every content piece underscores our unique selling propositions and addresses the core challenges of our target market. 

Area 3: Digital Content for customer facing Situations 

Their mastery over SAP offerings allows you to not only curate but also innovate digital content for customer-facing situations. By aligning content with advanced solution insights and market trends, they will ensure that our digital materials are both compelling and strategically positioned to address complex customer scenarios.  

What you bring:

• 3-5 years of professional work experience with large software/IT organizations, preferably in a solution and/or architecture advisory role

• 2-4 years of relevant SAP BTP and/or Platform-as-a-Service (PaaS) experience in a customer-facing role

• Expertise with Business Data Cloud (BDC) and related components (Datasphere, SAP Analytics Cloud, SAP Databricks)

• Functional knowledge of S/4HANA applications and/or optimization of business processes that leverage SAP BDC is desired

• Strong understanding of data warehousing, data orchestration, and analytics industry trends and proven ability to present to all levels in a customer’s organization

• Viewed as a solution expert and trusted advisor with a track record of success

• Strong executive presence and storytelling skills

Meet your team:

• Customer Advocate: Collaborate to complement solution expertise and support customers
• Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement
• Implementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value
• SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey.

Bring out your best

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 91,600 - 205,700 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 452775  | Work Area: Presales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

Title: Client Manager

-Alight Leave Solutions

Location: Virtual Texas United States of America

Type: Regular

Category: Delivery

Job Description:

Are you a fast learner who is fascinated by client interactions?

Do you have advanced experience in leave and disability?

Our story 

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” 

Our Values: 

Champion People – be empathetic and help create a place where everyone belongs. 

Grow with purpose – Be inspired by our higher calling of improving lives. 

Be Alight – act with integrity, be real and empower others. 

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. 

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. 

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. 

Learn more at careers.alight.com.  

About the Role

The Client Manager is recognized as a subject matter expert within Alight for Leave Solutions, the Account Manager, Leave Client Operations. Is the primary point of contact for all assigned Leave Solutions Clients. This role is customer facing and is directly accountable for the day-to-day operational support and management of the client relationship.

Responsibilities

• Leveraging deep Absence and Disability domain expertise to resolve complex claim issues including escalations and client inquiries.

• Developing and maintaining expertise in all Alight products and services and can convey value of the One Alight service model to clients. Instilling customer confidence and deepening brand strength through comprehensive domain knowledge.

• Demonstrating comprehensive solution expertise and consulting with clients on how to best leverage Alight’s solutions to achieve desired business outcomes.

• Absorbing and substantively supporting our technology and service solutions, including relevant industry trends, practices and risks.

• Providing technical expertise to support internal and client delivery needs such as pre/post-production testing, SSRs/CROs, and defect management.

• Providing timely, proactive status updates to internal and external stakeholders with a high degree of consistency and accuracy.

• Managing client escalations to accelerate issue resolution and mitigate retention risk. Collaborating with cross-functional internal teams and external key stakeholders as appropriate to identify themes and trends in Service Delivery/Claims.

• Adapting to changing conditions and proactively learning and applying new skills, methods, and behaviors. Shifting quickly to meet client/business demands while displaying confidence, engagement, and leadership.

• Acting as a change agent; Seeking out and trying new ideas for continuous improvement.

• Organizing, hosting, attending and/or contributing to cross departmental and client/broker meetings as needed. Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.

Requirements

• Have at least 3 years of direct Client/Broker Relationship management experience or advanced education equivalent.

• Possess deep operational, relationship building, and issue resolution skills.

• Demonstrate understanding of contracts, pricing and financial models.

• Have experience identifying and anticipating risk and implementing effective risk mitigation plans.

• Have ability to identify expansion opportunities.

• Demonstrate industry experience in HR services / outsourcing, Business Management, Disability / absence, and/or Healthcare.

• Be able to travel 20-25%.

Alight requires all virtual interviews to be conducted on video. 

Flexible Working  

So that you can be your best at work and home, we consider flexible working arrangements wherever possible.  Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. 

Benefits 

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.  

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position. 

Our commitment to  Inclusion 

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that erse teams are stronger, more innovative, and more successful. 

At Alight, we welcome and embrace all iniduals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. 

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].  

Equal Opportunity Policy Statement 

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.   In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. 

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their  recruiter. 

Authorization to work in the Employing Country 

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. 

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. 

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

55,000.00 USD

Maximum :

70,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an inidualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a erse workforce and is an affirmative action employer.

Title: Manager, Customer Service Management

Location: Nationwide United States

Job Description:

Cardinal Health Sonexus Health Pharmacy Services helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our erse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Sonexus Health Pharmacy Services, our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them-faster.

Responsibilities:

• Provide strategic direction for management and development of pharmacy programs including optimizing workflows using tools such as PMS, CRMs, IVRs, digital communications and other available technologies and products.
• Manage subordinate supervisors who direct employees in fulfilling customer's requests
• Responsible for the overall direction, coordination, and evaluation of their teams' employees
• Oversee work on a daily basis in conjunction with supervisors and team leads while resolving day-to-day problems using defined processes
• Build customer relationships, interpret customer needs and assesses their business requirements while developing alternate solutions when neede
• Interact with clients to provide resolution to inquiries and present updates on specific program performance
• Regularly communicate with customer account managers on client requests and needs
• Oversee employee schedules to ensure proper business coverage as outlined by client contracts and company policies
• Set priorities for the team to ensure task completion, coordinate work activities with other supervisors
• Conduct time and capacity studies to forecast future staffing needs
• Coordinate with talent acquisition related to vacancy needs and interview and select top talent
• Coach and mentor supervisors providing feedback and advice
• Design and deliver corrective action plans for employees
• Provide input into succession plans and development plans for employees
• Perform HR related duties such as PTO requests, Timecards, Quarterly Reviews
• Conduct one-on-one discussions with supervisors documenting performance and providing feedback
• Work within budget and financial objectives as defined by director
• Works directly with the manufacturer clients on program requirements, day to day operations and ideas to grow the business
• Participates in Quarterly Business Reviews with the client
• Communicate with directors providing updates on current workload and performance
• Serve as an escalation point of contact for employees, patients, and providers to resolve issues
• Serve as a subject matter expert providing coaching and training to employees in the areas of customer service, case resolution, and database management
• Coordinate with training center of excellence related to upcoming training needs
• Develop employee knowledge and skill set through monitoring and quality review of telephone calls and documentation of work
• Review activity reports to assess performance to maintain contractual KPI's and SLA's

Qualifications:

• Minimum of Bachelor's degree or equivalent, preferred
• Proven record of leading and developing a team of employees with experience building a bench of talent
• Prior experience in call center, healthcare, or related field, preferred
• Health insurance knowledge with both commercial and government plans highly desired
• Specialty pharmaceutical knowledge, preferred
• Strong desire for career progression into leadership roles
• Willingness to roll up sleeves and work with any levels of the organization
• Excellent listener, problem solver, motivator, and coach
• Demonstrated leadership and communication skills
• Approachable with the ability to build rapport with teammates across functions and businesses
• Sound decision maker with financial acumen

What is expected of you and others at this level

• Manages department operations and supervises professional employees, frontline supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short-term and long-term impact on work processes, outcomes, and customers
• Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management
• Interactions normally involves resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second)

• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

Anticipated salary range: $87,700 - $125,300

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 6/23/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Title: Prior Authorization Specialist - 100% Remote

Location: Remote

Job Description:

Prior Authorization Specialist (Remote – Select States Only)

TRA Medical Imaging

Applicants must reside in one of the following states to be considered:

TRA Medical Imaging is seeking an experienced Prior Authorization Specialist with strong knowledge of radiology procedures, insurance verification, CPT coding, ICD-10 coding, and medical insurance authorizations.

This fully remote role supports our radiology practice by ensuring all scheduled imaging exams are authorized, medically necessary, and compliant with insurance carrier requirements. The ideal candidate has at least three years of medical office insurance authorization experience and thrives in a fast-paced healthcare environment.

Compensation and Benefits

Hourly Pay: $20.23 – $23.61 (based on experience, skills, and qualifications)

Benefits Include:

• No nights, weekends, or on-call shifts

• Medical, Dental, and Vision Insurance

• HSA and FSA options

• Employee Assistance Program (EAP)

• Basic Life Insurance and Long-Term Disability

• 401(k) with automatic 3% employer contribution plus up to 3% employer match

• 17 days of PTO

• 9 paid holidays

• Annual automatic compensation growth path

• Profit sharing

• Optional Pet Insurance, Legal, and ID Protection

About TRA Medical Imaging

TRA Medical Imaging is a physician-owned and physician-led radiology practice serving the South Puget Sound region for over 100 years. With approximately 100 subspecialized radiologists, TRA is committed to delivering high-quality, patient-centered imaging services while fostering a collaborative, high-trust culture rooted in Compassionate Care, Accountability and Integrity, Respect, and Excellent Service.

Position Overview

The Prior Authorization Specialist is responsible for ensuring all scheduled imaging examinations:

• Are authorized for the correct facility

• Include accurate CPT and ICD-10 codes

• Meet medical necessity guidelines

• Comply with insurance carrier and HIPAA requirements

This role works under established guidelines and immediate supervision within Health Information Management, Patient Access, and Scheduling functions 

Key Responsibilities

• Obtain prior authorizations for imaging procedures including MRI, CT, PET, Nuclear Medicine, Fluoroscopy, Interventional Radiology, Mammography, Ultrasound, X-ray, and Bone Densitometry

• Verify insurance eligibility, benefits, and authorization requirements

• Ensure correct CPT and ICD-10 coding for all scheduled exams

• Contact referring physician offices and insurance carriers to obtain required documentation

• Review medical records to confirm medical necessity

• Enter authorization numbers and detailed documentation into the RIS system

• Educate patients on insurance and authorization requirements

• Reschedule patients when authorization is pending

• Provide price quotes and explain financial assistance options

• Maintain HIPAA compliance and patient confidentiality

• Collaborate with technologists, front desk staff, and scheduling teams to ensure exam accuracy

Required Qualifications

• High School Diploma or GED

• Formal medical terminology training or equivalent medical office experience

• Minimum 3 years of medical office insurance authorization experience

• Knowledge of CPT and ICD-10 coding

• Experience navigating insurance websites for eligibility and claim status

• Understanding of radiology procedures and authorization workflows

• Strong attention to detail and ability to manage multiple tasks

• Effective written and verbal communication skills

• Professional customer service skills

Preferred Qualifications

• Clinical experience in a radiology or imaging setting

• Experience working with RIS systems

• Experience with PET scan authorization processes

• Knowledge of HCPCS coding

Work Environment and Schedule

• Fully remote position (training and equipment provided)

• Monday through Friday, 9:00 AM – 5:30 PM Pacific Time

Ideal Candidate Profile

The ideal candidate is detail-oriented, experienced in radiology prior authorizations, comfortable working independently in a remote environment, knowledgeable about insurance carriers and medical necessity criteria, and committed to patient-focused service.

Apply Today

If you reside in Alabama, Arizona, Georgia, Idaho, North Carolina, Texas, Utah, or Washington and have strong experience in radiology prior authorization, insurance verification, and CPT/ICD-10 coding, we encourage you to apply.

Join a respected, physician-led organization with over 100 years of excellence in medical imaging and become part of the next chapter of the TRA story.

Title: Manager, IT Client Services

Location: Remote - South Carolina

Job Description:

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

The Service Desk Manager oversees and manages the day-to-day operations of the Tier I Client Services team, ensuring effective resolution of all incidents and service requests while maintaining customer satisfaction and meeting service level agreements (SLAs). This role is responsible for leading, training, and developing the Tier I team, administering and continuously improving the ServiceDesk Plus helpdesk platform, and implementing ITSM best practices across the organization.

The Service Desk Manager serves as the primary "face" of Client Services to the user population, engaging with both IT teams and end-users to address issues and escalations. They coordinate closely with the IT Director to identify, recommend, develop, implement, and support cost-effective technology solutions aligned with the organization's strategic vision. Some travel may be required for meetings with other Client Services Management to develop and implement standard operating procedures, policies, and ITSM best practices.

KEY RESPONSIBILITIES

ServiceDesk Plus Platform Administration (30%)

Team Leadership & People Management (30%)

Service Delivery & Customer Satisfaction (20%)

IT Projects & Strategic Planning (10%)

After-Hours & On-Call Support

Documentation & Knowledge Management

REQUIRED QUALIFICATIONS

Experience:

RECOMMENDED TECHNICAL SKILLS

Operating Systems & Infrastructure:

Tools & Systems:

REQUIRED SKILLS & COMPETENCIES

Technical Competencies:

Interpersonal & Communication Competencies:

ESSENTIAL FUNCTIONS

Weekly Activities:

Ongoing Responsibilities:

WORKING CONDITIONS, PHYSICAL REQUIREMENTS & SCHEDULE

Physical Requirements:

Schedule & Availability:

Compensation and Benefits:

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.

Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.

Export Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Title: Application Engineer or Sr. Application Engineer

Location: Chandler, Arizona, 85286, United States

Full-Time

Hybrid

Travel Required: Yes

Department: Inside Sales

Job Description:

Hiring Range:

The hiring range for this position is $90k-$130k annually plus bi-annual Profit Sharing. This is the pay scale range Caltrol reasonably expects to pay for this position at the time of this posting. The base pay actually offered will take into account internal equity and may vary based on geographic region, skills, qualifications, and experience of the candidate, along with the requirements of the position.

An Industrial Automation Leader:

Caltrol is more than a leader in the sales and distribution of industrial process automation products. We bring over 90 years of industry experience delivering high-quality solutions focused on control, reliability, safety, and optimization. We also offer consulting, engineering, service, and support for projects of all sizes and complexities. Our customers span a wide range of industries across Arizona, California, Hawaii, and Nevada. As a member of the Emerson Impact Partner Network, we combine strong local expertise with Emerson’s global reach and scale. We take pride not only in the quality of our work but also in our people, especially our employee-owners!

What you'll be doing:

• Size, select, and engineer Emerson’s market-leading control valves and associated actuators and instrumentation to address customer applications. 
• Gather information from customers and teammates to determine the best technical and commercial solution for each opportunity.
• Regularly interact with customers, providing exceptional service and establishing long-term mutually beneficial relationships.
• Develop technical expertise about Caltrol solutions that bring value to Caltrol stakeholders.
• Support internal customers (Account Managers, Order Management, Accounting, Shop) to provide support and efficient execution of customer orders.
• Collaborate with Subject Matter Experts, Account Managers, and Business Unit Leaders on key opportunities to determine Caltrol’s scope and sales strategy.
• Maintain positive and productive relationships with Caltrol’s principal suppliers.
• Follow up on quotations, demonstrating an ability to close sales. This may include some negotiations regarding price and/or timeframes without management involvement.
• Participate in the training, onboarding, and mentorship of Caltrol employees.
• Act as a Caltrol product, industry, or application champion displaying thought leadership and proactive training and support.
• Participate in Caltrol’s after-hours customer support program.

What we’re looking for:

• College degree in Mechanical Engineering, Chemical Engineering, Electrical Engineering, Industrial Distribution or relevant military experience AND 5+ years of applicable industry experience.
• Extensive knowledge of process control fundamentals and Caltrol’s products and services.
• Ability to apply technical knowledge of valves, actuators, instrumentation, and control systems to engineer, size, and quote solutions effectively.
• Communicates with purpose and clarity, tailored to the audience. Adjusts style to others, listens actively, and integrates feedback.
• Builds and sustains professional, respectful, and collaborative relationships with customers and colleagues across the organization.
• Strong work ethic and positive client service orientation. 
• Ownership mentality.
• Consistently demonstrates behaviors that reflect and uphold the company’s mission, vision, and core values in all interactions and decisions.

What growth looks like in this role:

Caltrol invests in your growth from day one. In this role, you’ll build a strong foundation in control valve applications and solutions. Through mentorship, training, and hands-on experience, you’ll develop core expertise in control valve application engineering and sales while gaining exposure to our products, systems, and cross-functional workflows. With demonstrated attention to detail, accountability, and a willingness to learn, you’ll take on increasingly complex orders and responsibilities, expanding your impact on the business. We prioritize promoting from within. Success in this role can lead to advancement opportunities, including management, sales, or operational roles, depending on your interests and strengths

ESOP - The Ownership Advantage:

Caltrol is proud to be a certified ESOP company, offering an Employee Stock Ownership Plan to reward our most valuable assets, our people. Caltrol’s culture centers on ownership. Employees are given a license to act. They think and act like owners because they are owners. Caltrol is committed to setting our employee-owners up for success through training, an inclusive and supportive team-driven culture, and empowering them to consistently deliver exceptional customer experiences. We also value giving back to the communities we serve. Through both company and employee contributions, we support nonprofit organizations, educational institutions, and other local initiatives.

Benefits Designed for You and Your Family:

We offer a comprehensive benefits package designed to support our employee-owners’ overall health, financial future, and long-term success.

• Profit-sharing opportunities
• 401(k) with employer match
• Generous paid-time off +12 paid holidays
• Medical, Dental, Vision – all effective 1st day of the month after your hire date
• Free and unlimited virtual care access to a dedicated physician through AstroDoc   
• HSA (with employer contribution) + a FSA 
• Company-paid life insurance   
• Company paid short-term disability 
• Wellness benefits, including gym and on-demand fitness discounts 
• Pet discount program – because pets are part of the family
• Student loan repayment match program 
• Tuition/education reimbursement 
• Professional development opportunities because we believe in investing in greatness.

Work Schedule/Environment/Expected Hours:

The job is full-time, scheduled Monday-Friday. Employee is expected to be available during normal business hours, starting no later than 9:00 am, and staying until at least 3:30 pm.  This position is eligible for Caltrol’s hybrid work program, allowing remote work for up to two days per week, subject to program qualifications.  Application Engineers will be on call occasionally outside of standard business hours as scheduled by the After-Hours program manager, which may require coming into the office and/or working remotely to resolve customer issues. 

Travel:

Must be willing to travel throughout the Caltrol territory (AZ, CA, NV) as needed. Travel might require overnights. 

Other Duties:

This job listing is not designed to cover or include a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time based on business needs.

Caltrol is deeply committed to creating a erse and inclusive work environment where everyone is respected, treated fairly, and given equal opportunities to perform to their fullest potential. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law. We believe ersity and inclusion are critical to our success, and we actively recruit, develop, and retain the most talented people from a erse candidate pool. Reasonable accommodation is available to candidates and employees with disabilities to ensure they can perform essential job functions effectively.

Title: Online Customer Support Executive

Location: Edinburgh, UK

Hybrid

Full-time

Job Description:

About Skyscanner

Everyone loves travelling, but planning is not without its challenges. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 100 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily.

Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all 

Our vision? To be the world's number one travel ally. (Ambitious?  Yes, but, hey, that's what got us here). 

We’re now looking for an Online Customer Support Executive to join our User Satisfaction team in Edinburgh. This role follows a Monday - Friday work pattern, so we’re looking for someone comfortable with this schedule on an ongoing basis.

About the role 

(Hybrid)

We’re looking for a team player to join our User Satisfaction team as an Online Customer Support Executive, based in Edinburgh. Working with the team, you will contribute significantly to Skyscanner's brand and reputation. You will be the face of the business to many of our millions of travellers, helping to improve their experiences.

The User Satisfaction Team is also responsible for deriving insights from the collective contact we receive. We champion our travellers by analysing and reporting on the collective feedback we receive, providing actionable traveller insights and feedback on new and existing features.

What you’ll be doing

• Delivering quality service: Work with our global User Satisfaction team to provide consistently excellent support for travellers using Skyscanner.
• Owning traveller problems: Take full ownership of customer enquiries from start to finish, working with partners and internal teams to resolve issues fairly and efficiently.
• Collaborating across teams: Partner closely with Product, Commercial, Marketing and Engineering teams to resolve issues and prevent them from happening again.
• Championing the traveller voice: Advocate for traveller needs internally by sharing insights, feedback and common themes from customer interactions.
• Improving processes: Identify opportunities to streamline workflows, improve efficiency and enhance the overall support experience.
• Maintaining help content: Help maintain and improve Skyscanner’s self-service help pages so travellers can find answers quickly and easily.
• Spotting trends in feedback: Analyse common complaints, questions and patterns to surface insights that help improve the product and traveller experience.

About you

• Customer service expert:   You have experience delivering online customer service, ideally in a digital or tech environment (travel industry experience is a bonus).
• Language skills: You’re fluent in written English, and additional languages such as Arabic, Italian or German are a plus.
• Complaints handling: You’re confident handling written customer interactions and have exceptional complaint-handling skills.
• Proactive and adaptable - A fast learner, with enthusiasm for absorbing new concepts and processes, with a flexible and adaptable approach.
• Prioritisation and Organisational skills: Ability to multitask and adeptly handle difficult situations, balancing multiple stakeholder interests.
• Data-aware: Comfortable with data and making data-informed decisions, e.g. spotting trends in types of complaints Skyscanner is receiving.
• Collaborative by nature - Cross-functional collaboration experience (e.g. working with Product, Commercial, and Marketing teams).
• Attention to detail - Attention to detail and commitment to quality execution in your work.
• Tools - Experience with online web applications and tools. Experience with Zendesk or JIRA is a plus.

What it’s like here

We are the real deal — no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans  building things that help travellers explore the world a little easier .

Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better — and that the same is true of our erse teams. We're proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all 

Sound like your kind of adventure? Apply now and help us shape the future of travel.

We're committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, and/or wish to apply under the Disability Confident scheme, please let your recruiter know. If you’d like more information on any of our policies, such as hybrid working or Parental Leave policies (typically we pay a minimum of 24 weeks birth parent/maternity leave globally), our recruitment team can provide more information on these.

Title: Director, Master Data

Location: US Remote

ShiftType: Regular Full-Time

Job Description:

Job Title: Director, Customer Master Data

Who We Are

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com.

What You’ll Do

The Director, Customer Master Data provides enterprise leadership, strategy, and accountability for customer master data across the organization. This role owns the definition, governance, quality, prioritization, and execution of customer master data that enables accurate order creation, digital access provisioning, billing integrity, reporting, and integrated platform experiences.

As customer, system, and go‑to‑market complexity increases, customer master data is a critical operational and revenue‑protecting control point. This role ensures trusted customer data across upstream and downstream systems, mitigates enterprise risk, and drives cross‑functional alignment across Operations, TSG, Finance, Sales, Marketing, Customer Service, Customer Success and Product Management.  This role will also be accountable to the Chief Data Officer’s data product framework and governance model.

Key Responsibilities

Enterprise Strategy & Ownership

• • Define and execute the Customer Master Data strategy, roadmap, and operating model.
  • Establish clear ownership for customer master entities, attributes, hierarchies, and identifiers across systems.
  • Serve as the enterprise decision authority for customer master standards, policies, and resolution of data conflicts.
  • Align customer master data priorities with go‑to‑market readiness, integrated HMH / NWEA execution, and platform transformation initiatives.

Data Governance & Quality

• • Design and lead the Customer Master Data governance framework, including data ownership, stewardship, decision forums, and escalation paths.
  • Define and enforce data quality metrics, SLAs, and controls.
  • Ensure consistent application of match, merge, balance, and hierarchy logic across systems supporting customer identity and structure.
  • Partner with Finance, Legal, and Compliance to ensure regulatory, billing, and audit requirements are met.

Operational Execution & Risk Management

• • Provide oversight and direction to customer account maintenance, stewardship, and data operations teams.
  • Identify and mitigate single‑points‑of‑failure, process gaps, and execution risk related to customer data.
  • Reduce downstream rework, order fallout, billing errors, and access issues caused by poor data quality.
  • Establish clear operational playbooks and standards for ongoing customer master data maintenance.

Technology & Integration Leadership

• • Partner with IT and Enterprise Data teams on the design and evolution of MDM platforms and integrations (e.g., Informatica MDM, SAP, Salesforce, NetSuite, digital platforms).
  • Ensure customer master data is consistently synchronized and consumable across upstream and downstream systems.
  • Guide prioritization of enhancements, automation, and tooling to improve data quality, scale, and speed.

Cross‑Functional Collaboration

• • Act as a senior partner to Sales, Marketing, Customer Service, Finance, Product Management, IT, and Analytics teams.
  • Translate business requirements into scalable customer master data solutions.
  • Communicate customer master data impacts, risks, and tradeoffs to executives and stakeholders.
  • Represent Customer Master Data in enterprise planning, transformation, and operating forums.

People Leadership

• • Lead and develop a high‑performing team of customer data stewards, analysts, and data professionals.
  • Define roles, responsibilities, and career paths for customer master data and stewardship functions.
  • Foster a culture of accountability, data excellence, and continuous improvement.

What You’ll Need

• • 10+ years of experience in Master Data Management, Data Governance, or Enterprise Data Operations.
  • Proven leadership experience owning customer or account master data in complex, multi‑system environments.
  • Deep understanding of customer data concepts including accounts, organizations, contacts, hierarchies, identifiers, and lifecycle management.
  • Experience partnering across Operations, IT, Finance, and Commercial teams.
  • Demonstrated ability to operate both strategically and hands‑on in dynamic environments.

What We’re Looking For

• • Experience with enterprise MDM platforms (e.g., Informatica MDM, SAP MDG).
  • Background supporting order‑to‑cash, digital fulfillment, rostering, entitlement, or billing processes.
  • Experience in education, SaaS, or subscription‑based business models.
  • Familiarity with large‑scale system integrations and data transformation initiatives.

Salary range: $108 - $113K.

HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.

Title: End-User Support Specialist

Location: Boston

Job Description:

Foley Hoag, a highly regarded and dynamic international law firm, seeks an End-User Support Specialist to provide on-site IT support to the attorneys and staff in the Boston office of the firm. The End-User Support Specialist will demonstrate outstanding customer service mentality, be responsive and proactive in providing deskside support, advocate for user needs, and work collaboratively with the IT Department in the Boston office to resolve problems. The ideal candidate for this position will bring experience working autonomously in fast-paced environments, familiarity with networks, applications, hardware, and strong critical-thinking skills needed to identify issues quickly and escalate as necessary.  

This role requires 100% on-site presence in our Boston office with the potential for hybrid work opportunities depending on the required business needs as determined by your supervisor. This position is overtime eligible and, occasionally, responsibilities may fall outside of traditional working hours.  

Responsibilities:  

• Provision PCs through Intune  
• Move PC equipment; swap internal components such as memory, hard drives, as needed  
• Troubleshoot hardware/software issues and work with other IT teams to resolve problems  
• Troubleshoot printing issues  
• Troubleshoot local network issues ranging from bad network cable to workstation connectivity, network switch malfunctions, and server failures  
• Support with asset management and inventory maintenance  
• Move/maintain/lift server equipment out of/into racks for replacement and upgrades  
• Liaison with users and the IT Operations group in the Boston office when needed  
• Train users in the firm’s core software applications, as required  
• Coordinate all technology requirements for attorneys engaged in international travel  
• Provide document scanning training and support  
• Track and document support issues in ticketing system  
• Complete system updates and reboots as needed; flexibility to work outside standard business hours may be required  
• Configure loaner laptop and mobile devices for employees  
• Ensure technology policies and security procedures are understood and followed by Boston users  
• Support in coordination of key IT initiatives impacting the Boston office  
• Other duties as assigned

Qualifications:                                                             

• At least five years' experience in IT support role; prior experience in legal or financial services environment is highly desired  
• Outstanding customer service mentality and strong critical thinking and problem-solving skills; demonstrated track record of taking initiative to find creative solutions to IT issues  
• Superb written and verbal communication skills; ability to build strong relationships with users across the Boston office  
• Proficient in the use of Microsoft Office applications   
• Knowledge supporting all Windows operating systems, iManage, ChangePro, Metadact, Innova, Adobe, Nuance and Mimecast  
• Experience with Citrix XenDesktop and VPN environments  
• Knowledge of laptop and desktop provisioning  
• Familiarity with telephone programming and troubleshooting  
• An appreciation for Foley Hoag’s core values of excellence, service ethic, collegiality, and inclusivity  
• Ability to lift and carry up to 15 lbs, with some stretching and bending required.

Compensation range is $87,200 to $95,900 commensurate with related experience and qualification. The salary of the candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, specialty, and training. The above salary range (or hiring range) represents the firm's reasonable estimate of the range of possible compensation at the time of posting. 

Search firm submissions are not requested nor considered for this position. 

About Foley Hoag

Founded in 1943, Foley Hoag has grown into an award-winning, international law firm that focuses on innovative industries and high-stakes litigation. From our offices in Boston, Washington DC, New York, Denver, and Paris, more than 300 lawyers and 300 professionals in business services exhibit authentic collegiality, genuine respect for each other, and the drive to deliver exceptional client service.

Since our founding, Foley Hoag has been a leader and catalyst for change in the legal industry and beyond.  We value the ersity of perspectives and experiences that enrich our work and our world and seek to hire the best lawyers and business services professionals, regardless of religions, race, gender, or any other factor. We strive every day to ensure everyone at Foley Hoag feels valued through career development, affinity groups, mentorship programs, culture and community-building events and more. We offer a competitive compensation and benefits package, and a connected, challenging, professional, and fun place for you to thrive in the next chapter of your career. 

Terms and Conditions | By submitting this application, I acknowledge receipt of and agree to the terms of Foley Hoag's Privacy Statement. I certify that answers given herein are true and complete to the best of my knowledge. In the event of employment, I understand that false or misleading information given in my application constitutes grounds for immediate termination. I hereby authorize Foley Hoag LLP to investigate the information on this application, my references, work record, education and other matters related to my suitability for employment. Furthermore, I understand that just as I am free to resign at any time, Foley Hoag LLP reserves the right to terminate my employment at any time and for any reason. I understand that no representative of Foley Hoag LLP has the authority to make assurances to the contrary. Foley Hoag LLP uses Greenhouse as a platform for our recruiting and hiring activities. Greenhouse may collect and use personal data that I provide, after anonymizing the data, to train their AI large language models. By applying to Foley Hoag LLP, I consent to Greenhouse’s use of my data in this manner. 

Accessibility | Foley Hoag is committed to affording equal access to job opportunities to qualified applicants with disabilities. Iniduals with a disability who require accommodation or assistance in the job application process for a posted position may contact [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. 

Foley Hoag LLP is an equal opportunity employer. This means that Foley Hoag LLP considers applicants for employment, and makes employment decisions without unlawful regard to sex, race, color, religion, citizenship, national origin, ancestry, sexual orientation, gender identity, age, marital or domestic partner/civil union status, military service, or veteran status, disability, and any other characteristic covered by applicable federal, state or local nondiscrimination laws.  

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

We do not pay search firm or agency fees when speculative and unsolicited candidate profiles are submitted. Please be advised that at this time we are not considering new agreements with search firms/agencies not currently on our preferred supplier list for Business Services Professionals recruitment.

Title: Interim Funding Consultant

Location: Remote US-CO

Full-time

Job Description:

Why join us? 

We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.  

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and iniduality is welcomed. 

As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.  

JOB SUMMARY:

The Interim Funding Consultant is responsible for coordinating the intake, submission, and follow-up of new product, repair, and equipment rental orders.  This inidual works closely with SLPs, government agencies, and educational institutions to obtain order authorization and thoroughly reviews documents for submission ensuring they meet third party payer criteria.

The Interim Funding Consultant must live in Pacific, Mountain or Central time zones.

KEY RESPONSIBILITIES:

• Maintain communication with SLPs on funding cases and instruct SLPs on document preparation and funding policies and regulations

• Work with insurance providers, government agencies, and educational institutions to place new product, repair or rental orders

• Track funding authorization cases ensuring requests are resolved to completion in a timely manner

• Utilize on-line resources and maintain frequent communication with funding agencies to verify eligibility

• Review prior authorization documents against third party payer criteria

• Research previous orders and payment history/DSOs for any repair or new order requests

• Enter and complete orders in the order management system database

• Serve as a client advocate by communicating with clients and family members on funding requests and co-payment requirements, representing client’s case with third party insurance providers and troubleshooting any problems to resolution

• Resolve third party denials and provide consultation to finalize difficult funding cases

• Alert supervisor of potential third-party payer challenges

• Perform various other duties as assigned

MINIMUM QUALIFICATIONS:   

EDUCATION / EXPERIENCE REQUIREMENTS:

• Bachelor Degree, or 2 – 4 years related experience

• Background in the health insurance field preferred

COMMUNICATION SKILLS:

• Oral and written communication skills

• Interpersonal, collaboration, and teaming skills

• Customer service orientation

MINIMUM QUALIFICATIONS (Continued):

COMPUTER OR TECHNICAL SKILLS:

• Internet navigation skills

• MS Office Word and Outlook

OTHER SKILLS/KNOWLEDGE REQUIREMENTS:

• Able to multitask in a fast-paced environment

WORK ENVIRONMENT REQUIREMENT:

• Able to work at a desk for prolonged periods of time

• Ability to work with interruptions in a fast-paced environment

• Ability to travel to the Pittsburgh office for team activities/ trainings (approx. 4 times per year)

We believe in empowering iniduals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.

Where we stand:

We believe ersity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural ersity. Tobii Dynavox does not discriminate against iniduals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled

Title: Customer Support Analyst

Location: Colorado (or other locations within MST/CST), United States

Department: Customer Support

Job Description:

About Kami

You’ll be joining at a pretty magical time. Kami’s user base is growing by the day. With over 170 team members across the world, we couldn’t be prouder of the accomplishments and milestones we’ve achieved to date. Now, this is your chance to join our team and become an integral member of Kami’s growth, while shaping your own future (and having fun doing it)!

The Opportunity

You will be the bridge between our users’ needs and our product’s evolution, identifying trends and helping us get better every day. If you are someone who loves helping people, has a knack for troubleshooting, and wants to build a career in a mission-driven tech company, this is the perfect place to start your next chapter.

What You’ll Do

• Handle a variety of customer inquiries via email and chat, diagnosing technical issues for both Kami and Book Creator with patience and precision.

• Maintain consistently high CSAT (Customer Satisfaction) scores and meet response time benchmarks to ensure our users feel supported and valued.

• Go beyond the "easy fix" to investigate more complex bugs or integration hurdles, ensuring our users get thorough and lasting solutions.

• Create screen-shares or set up calls when needed to help a user navigate Providing a human touch to difficult technical situations with customers, while gathering detailed information for escalation to engineering team

• Work closely with other team members and engineers to report bugs effectively, helping us squash issues before they affect more users.

• Stay up-to-date in Slack and Notion on all product features and updates, proactively sharing what you learn with the rest of the team.

• Act as a subject matter expert for the frontline team, contributing to an updated internal knowledge base that helps everyone resolve issues faster.

What You’ll Bring

• You have 3+ years of experience in a customer-facing role, preferably within a SaaS or fast-paced tech environment. You understand the rhythm of a support queue and love helping people.

• You possess strong critical thinking skills and a genuine love for solving puzzles. When a piece of software doesn't work as expected, you don't give up—you dig in to find out why.

• You are comfortable troubleshooting browser-based software and are a quick study when it comes to new tools (like HubSpot, Intercom, or Slack). If you don't know the answer, you know how to find it.

• Empathetic Communication, you can take a complex technical explanation and translate it into simple, friendly steps for a teacher or a parent who might be feeling frustrated.

• You are a self-starter who can manage your own time and tickets effectively. You thrive in a remote or distributed team environment where proactive communication is key.

• While not required, an interest in EdTech or experience working with schools/teachers is a huge plus. You care about making a difference in the classroom!

Why Kami?

• A people-first employer that is on an inspiring mission to build the future of education while changing the lives of millions

• High calibre and erse team ranging from successful startup veterans, to Fortune 500 and big tech professionals

• Continuous learning and development opportunities, including subsidised course fees, certifications, conferences, and free access to Udemy and more

• A strong mission; the satisfaction of knowing you’re not only helping modern-day superheroes, aka teachers but also helping them shape the minds of future generations all across the globe

• Happy customers: Helping thousands of schools worldwide through the digital transformation of education for the 21st century. Just read our reviews.

• Huge potential: Already used by 70M users in 175 countries. One of the most popular and fastest-growing EdTech platforms worldwide.

Product Engineer - Interact

Location: San Francisco, CA (Hybrid) OR Remote (Americas, UTC-3 to UTC-10)

Department: Product Team

Compensation

$180K – $290K • 0.01% – 0.15%

Job Description:

Product Engineer — Interact

You'll own Firecrawl's browser interaction layer — the product that turns Firecrawl from a data extraction tool into the eyes of every AI agent on the web. Interact lets developers scrape a page and then pull data by acting on it: clicking, filling forms, navigating, completing authenticated workflows, extracting data static scraping can't reach.

This is our #1 product hire. You own the product decisions, not just the code. You talk to customers, figure out what they actually need (not what they say they need), make prioritization calls with incomplete information, and ship the right thing fast. You also build it — but the product judgment comes first.

Salary: $180,000 to $290,000/year (Range shown is for U.S.-based employees in San Francisco, CA. Compensation outside the U.S. is adjusted fairly based on your country's cost of living.)

Equity: Up to 0.15%

Location: San Francisco or Remote (Americas, UTC-3 to UTC-10)

Experience: 3+ years shipping developer-facing products in browser automation, web scraping, or agent tooling

Firecrawl is the easiest way to extract data from the web — a single API call to turn any URL into LLM-ready data. 8-figure ARR, 100k+ GitHub stars, ~26 people. We're building essential infrastructure for how AI agents interact with the web.

What This Role Actually Is

A product owner who can engineer, not an engineer who occasionally thinks about product.

You talk to customers constantly. You develop an intuition for what agent developers are actually trying to do, not just what they're asking for. You make product bets — what to build, what to skip, what to kill — with imperfect data and real tradeoffs.

You also understand agentic systems deeply enough to know how agents choose and use tools, what makes an interaction API reliable vs. fragile at scale, and how to test whether agents actually prefer what you've built.

Then you build it yourself. Design to deployment, one person.

Day to day, you:

• Own the Interact product end-to-end — scrape-then-interact workflows, prompt-based interaction, session chaining, persistent profiles, live view

• Talk to customers and read every GitHub issue, Discord thread, and support ticket that touches Interact — not because someone asked, but because that's where the signal is

• Separate what customers ask for from what they actually need, and prioritize accordingly

• Ship fast product experiments — hypothesis, build, measure, decide in days

• Make prompt-based interaction reliable and magical: "click login and fill the email field" should just work, on any page, every time

• Dogfood relentlessly — you use the API before you ship changes to it

You're a Fit If You

• Think product-first. You form opinions about what to build and why before anyone scopes a ticket. You can hold ambiguity and still make a call.

• Have deep empathy for developers. You've built things developers loved. You know the difference between "works" and "delights" at the API level.

• Understand the scraping and browser data space. This isn't abstract to you — you know what breaks, what's hard, and what matters.

• Get agentic systems. You've thought about (or built) tooling for AI agents. You understand how agents select tools, where interaction fails, and what reliable agent workflows require.

• Ship fast and learn faster. You write code, own features, and iterate. Ambiguity doesn't slow you down.

You're Not a Fit If You

• Need a PM to tell you what to build

• Build great infra but don't care how it feels to the developer on the other end

• Haven't thought about how AI agents actually use browser interaction tools

• Optimize for technical elegance over shipping the right product

Benefits & Perks

Available to all employees

• Salary that makes sense — $180,000–$290,000/year, based on impact, not tenure

• Own a piece — Up to 0.15% equity in what you're helping build

• Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge

• Parental leave — 12 weeks fully paid, for moms and dads

• Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human

• Learning & Development — Expense up to $1,000/year toward anything that helps you grow professionally

• Team offsites — A change of scenery, minus the trust falls

• Sabbatical — 3 paid months off after 4 years, do something fun and new

Available to US-based full-time employees

• Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works

• Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballs

• Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind

• Doctegrity telehealth — Talk to a doctor from your couch

• 401(k) plan — Retirement might be a ways off, but future-you will thank you

• Pre-tax benefits — Access to FSAs and commuter benefits (US-only) to help your wallet out a bit

• Pet insurance — Because fur babies are family too

Available to SF-based employees

• SF HQ perks — Snacks, drinks, team lunches, intense ping pong, and peak startup energy

• E-Bike transportation — A loaner electric bike to get you around the city, on us

If you want to own the product that makes AI agents actually useful on the web — and you're the kind of person who talks to customers before writing code — this is your role.

Title: Collection Representative I

Location: Texas - Remote

Job Description:

Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

The Collections Representative I utilizes various collection strategies and methodologies to contact consumers to negotiate payment in full or payment arrangements on debt. The Collection Representative II manages a complete portfolio of charged off accounts, maintains effective negotiation skills, utilizes skip tracing techniques and remains compliant with all regulatory and company requirements and policies.

Day in the Life:

• Reviews accounts in assigned queue to determine next course of action required to resolve the delinquent account.

• Utilize various skip tracing techniques and collection strategies to locate right parties

• Negotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to payment.

• Follow up on specific accounts which meets department criteria to ensure all work has been completed on said accounts

• Establish and maintain payment arrangements consistent with our established guidelines.

• Dorm, close, and make recommendations on accounts in accordance with our established guidelines.

• Make second voice calls as necessary to assist other collectors.

• Participate actively in monthly continuous improvement training sessions, to assure that appropriate collections calling techniques are developed to respond to new and difficult calling situations.

• Maintain thorough knowledge of FDCPA

• Document accounts accurately and quickly

• Perform all other duties as assigned.

Qualifications:

• Minimum (1) year collections or sales experience preferred

Education:

• High school education or GED equivalent

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a erse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where erse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.

Pay Equity

$15.00 - $18.03

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

This role is currently not eligible for sponsorship.

Title: Patient Scheduling Coordinator

Location: Remote/Nationwide, USA

Job Description:

Location

Remote/Nationwide, USA

Additional Location(s)

Employee Type

Employee

Working Hours Per Week

40

Job Description

Homecare Homebase (HCHB) experience is required for this position.

Compensation: $20.00 - $24.00

The base compensation range for this role is fixed, with a maximum cap of $24.00. We want to be transparent about this as we continue discussions.

Hour: Monday - Friday, 8AM - 5PM, EST or CST

Medical Benefits: Health, Vision, & Dental

Retirement: 401K & Pension w/ 4% employer contribution

PTO: 15 Days

Graham Healthcare Group is hiring a Patient Services Coordinator to join our dynamic team! The Patient Services Coordinator is responsible for scheduling the home visits for the field staff and assisting with the coordination of patient care. In addition, the patient services coordinator will accumulate admissions/intake information and communicate with CFSS for possible staffing needs and concerns. This position can work remotely depending on location.

Patient Services Coordinator Responsibilities:

• Works within the HCHB workflow structure as directed

• Compile the daily schedules of clinical staff.

• With the direction of the Assistant Clinical Manager, assigns POD clinicians to patients.

• Assists POD personnel in care coordination of patient/client services. Serves as a liaison between the field staff, patients/clients, and POD personnel.

• Communicates with CFSS when order approval is holding scheduling

• Completes all tasks/workflow daily, communicates with ACM regarding any workflow unable to be processed prior to the end of the shift.

• Process appropriately all visits that have been sent back from clinicians.

• Weekend rotation as needed

Patient Services Coordinator Qualification Requirements:

• Associate’s degree Preferred.

• At least one (1) year of experience in home health preferred.

• At least one (1) year of experience in a customer service capacity.

• Proficient in Microsoft Office suite.

• Minimum of two years general office experience, with one (1) of those years having been in data entry or word processing functions.

• Previous Home Health experience preferred

About Graham Healthcare Group:

As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

Join the Graham Healthcare Group and enjoy the following benefits:

• Competitive Pay:  With opportunity for advancement 

• Health and Welfare Benefits:  Various medical, dental, and vision insurance options for you and your family to choose from. 

• Supplemental Benefits: Company paid life insurance and disability benefits.  Also, pre-tax FSA and HSA plans are offered. 

• Generous PTO Packages.

• Retirement:  Save for your future with our company offered 401k plan and pension.

• Company-Paid Education Programs:  Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.

Benefits may vary based on your employment status.

NOTICE:

• Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
• By supplying your phone number, you agree to receive communication via phone or text.
• By submitting your application, you are confirming that you are legally authorized to work in the United States.

Graham Healthcare Group is an Equal Opportunity Employer

Title: Associate Recruiter - Corporate

Location: Customer Support Center

time type

Full time

Hybrid 

Job Description:

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and erse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Associate Recruiters play a vital role in executing a successful Talent Acquisition strategy. They are responsible for the hands-on implementation of tactical recruitment efforts. This often includes supporting the recruitment process through sourcing, screening, managing operations, and maintaining vendor relationships to drive success.

This role will be supporting the team across various initiatives, including sourcing, scheduling, screening, and managing requisitions when needed.

This is a full time hybrid (remote on Monday and Friday, in office on Tuesday, Wednesday, and Thursday) role located in Coraopolis, PA.

Job Duties and Responsibilities:

• Resolve routine inquiries and plans, organizes and schedules work.

• Updates and prepares various recruiting reports such as open positions, hiring statistics, source data, etc.

• Coordinates events, manages technology, assists in social media, scheduling and with all aspects of recruiting process.

• Creates a variety of communications, develop marketing communications and materials to promote roles as needed.

• Coordinate and schedule phone, onsite and web-based interviews and keep a complete record of interviews. May be responsible for screening talent as needed.

• Coordinate airfare and hotel arrangements, collect receipts and reimburse candidates

• Work on special projects to help improve the candidate experience.

• Responsible for hiring process for large cohorts of talent in areas such as store mass hire, campus efforts, and DC group hires.

• Manages advertising and media budgets

• Presents plans to leadership

• Creates, schedules, and/or posts requisitions and leverages appropriate technology to execute hiring processes.

• Create cohesive relationships with external vendors (search firms, recruitment marketing and media, creative firms, etc.)

• Coordinate activities with key vendors, and provide vendor support through vendor set-up(finance) invoice submissions, vendor contracts, submit printing/product requests, follow up on print/product quotes.

• Review background check results in compliance with company policies and legal requirements. Partner with background check vendor to resolve challenges.

QUALIFICATIONS:

• 2-4 years of relevant experience

• Bachelor’s degree or equivalent experience

• Experience in Talent Acquisition and/or general recruiting lifecycle knowledge highly preferred

• Experience with Workday as an ATS is highly preferred

VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!

Title: Call Center Specialist, Spanish-Speaking

Location: Baltimore United States

Department: Practice Ops

Reports To: Call Center Manager

Job Family: Clinic Support

FLSA Status: Non-Exempt

EEO Classification: Administrative support workers

Supervisor: No

Leadership Level: Inidual Contributor On-site

Job Function: On-site at 421 Fallsway Main Clinic; some remote days possible

Hours: 40 hours a week; 8:30am - 5:00pm

Hybrid

Job Description:

Overview

The Spanish-Speaking Call Center Specialist is the first point of contact for members of the community trying to reach agency staff in fluent English and Spanish. They are responsible for providing supportive, efficient, high-quality customer service. The Call Center Specialist will be part of a team of 6 handling calls for a small to medium sized call center. They follow established protocols to perform daily tasks such as scheduling appointments and assisting clients with information for multiple locations. They facilitate communication between clients, vendors and community members with staff. Candidates with Spanish skills will take a language exam and if they pass, they will earn an extra $4000 annually!

Key Role Responsibilities

• Perform the duties and responsibilities of the CSR (client service representative) position, including registration, scheduling, insurance verification, referrals, medical records, and enrollment in order to ensure one-call resolution.
• Collect necessary information for services; consent to treat, demographics, etc. to ensure accurate data for billing claims.
• Respond promptly and appropriately to questions/concerns/complaints and attempt immediate resolution. Assess and identify caller needs in order to connect them with the appropriate services within the agency or through established external partners.
• Record required client information accurately and promptly in the electronic health record.
• Provide good customer service, marked by culturally-competent, client-centered, ethical, respectful, inclusive and professional access for clients, visitors, partners and the broader community.
• Collaborate with team members to improve workflows, maintain/update standard operating procedures and to improve client satisfaction.
• Take personal responsibility for their professional appearance and their workspace, ensuring that both represent the agency in a positive manner.
• Contribute to department goals and objectives. Adhere to department policies, procedures, quality standards and safety standards. Comply with rules, regulations, policies, and procedures of all applicable agency, local, state, federal and regulatory bodies.

Formal Education and Training

• High school diploma or GED is required

Experience

• One year of experience in customer service required
• Experience working with people who are experiencing homelessness or from low-income backgrounds
• Experience working with computers and databases, preferably medical or insurance systems
• Bilingual (Spanish) highly preferred(premium paid associated)
• De-escalation training preferred

Skills

• Excellent customer service, with ability to clearly communicate verbally and in writing
• Must be able to maintain confidentiality in all circumstances
• Must be able to remain calm in highly inflammatory circumstances, providing and taking clear direction and maintaining a respectful demeanor
• High level of motivation, initiative and responsibility
• Able to work with interdisciplinary teams
• Able to cope with interruptions, be flexible and be a team player

Key Agency Responsibilities

In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:

• Models and reinforces the Health Care for the Homeless core values of dignity, authenticity, hope, justice, passion and balance.
• Actively participates in performance improvement activities and actively participates in advocacy activities that support the agency mission
• Performs other duties on an as-needed basis
• Protects clients' confidentiality by maintaining compliance with HIPAA and other healthcare related IT security regulations

Why Join Us?

• Be part of a mission-driven team committed to racial equity, social justice, and community wellness.

• Work in a dynamic, people-first organization that centers compassion, authenticity, and hope.

• Receive training and support to grow in your advocacy and peer work.

• Help shape the future of housing and recovery services in Baltimore.

Join us in advancing health equity and delivering exceptional care to our community's most underserved populations. Apply today to be a part of something bigger.

Health Care for the Homeless is an equal opportunity employer.

Notice to Applicants

Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States.

We use the E-Verify system to confirm employment eligibility in accordance with federal law.

Title: Administrative Assistant II - Per Diem

Location: Boston United States

Job Description:

Office and administrative duties in busy Security and Parking Office. Customer service, creating ID badges, registering employees for parking, and assistance with special projects.

Specializes in providing routine administrative and secretarial support as directed and under moderate supervision, for an inidual, group, or department. Responsibilities may include coordination and scheduling, supplies and equipment ordering, meeting minutes, correspondence, Answer and transfer phone calls, prepare spreadsheets and presentations. Manage schedules, coordinate travel, conference calls, payroll and transcription. This is an intermediate-level support role.

Essential Functions

Create and edit documents, spreadsheets and presentations.

Manage schedules, arrange appointments and itineraries.

Coordinate meetings, travel, conference calls, and complete expense reports.

Answer and transfer phone calls.

May perform transcription and proofread and edit literature, prepare applications for department.

Remain knowledgeable of business unit policies.

May make contacts of a sensitive, complex, and confidential nature.

Completes routine tasks under moderate supervision.

Required for All Jobs

Complies with all policies and standards

Does this position require Patient Care (indirect/direct)? No

Qualifications

Education

High School Diploma or Equivalent required or

Can this role accept experience in lieu of a degree? No

Experience

administrative Assistant or Secretarial Experience 2-3 years required

Knowledge, Skills & Abilities

Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

10 Vining Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$18.58 - $26.58/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Title: Clinic/Practice Assistant Senior

Location: Danvers United States

time type

Full time

job requisition id

RQ4061635

Job Description:

Site: Massachusetts General Physicians Organization, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary: Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions: Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record. Maintains a provider's robust clinical schedule including office hours, OR blocks, administrative time, etc. Responsible for in-office procedure and surgical scheduling.

• Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Experience:

Office experience 3-5 years required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint. Epic experience a plus.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and speaking with others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time in a busy surgical practice.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

Remote Type

Hybrid

Work Location

104 Endicott Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1300 Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all iniduals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Title: Photo Team Manager - Ann Arbor, MI

Location: Ann Arbor United States

Job Description:

This is a hybrid position. There is a combination of Remote + Onsite work at Various School Locations. You must reside in Ann Arbor, MI or the surrounding cities for this Seasonal Photo Team Manager position.

Become Part of Our Growing Team!

Are you a natural leader who thrives in a fast-paced, dynamic environment? Do you have a passion for photography and creating unforgettable moments for students? If so, we want YOU to join our growing team as a Seasonal Photo Team Manager and take charge of our school photography operations!

WHY JOIN US?

• Competitive Pay: $27-29/hour!
• Full time status - eligible for healthcare benefits!
• Seasonal Flexibility: Work from June through November (with a chance to extend into December depending on event schedules).
• Average of 30+/hour work week with overtime opportunity/pay during peak weeks!
• Paid training - no photography experience required!
• Daily Pay Option: Get paid DAILY via #DailyPay #dailypaynation
• Voluntary Benefits: Enjoy discounts and access to home and car insurance, pet insurance, travel perks, and more!

YOUR ROLE:

As a Photo Team Manager, you'll oversee and inspire your team of talented photographers to capture those magical moments for students K-12 and their families. This role involves a mix of leadership, training, logistics, and hands-on event management. You'll be the guiding force that ensures every school photo day runs smoothly and efficiently!

Training:

• 3-day paid "Train the Trainer" session located at JostensPIX Headquarters in MN plus paid virtual training sessions.
• Identify a local location for pre-season Photographer training.
• Partner with Training Specialist to train your team.
• Provide on-the-job guidance for new hires throughout the season.

SCHOOL PHOTOGRAPHY OPERATIONS:

• Manage photo day logistics, ensuring the right number of photographers are scheduled for each event.
• Research and determine centralized storage location for photography equipment.
• Oversee equipment storage, organization, and coordination of equipment pickups with your team.
• Coordinate weekly pickups with Event Leads for photography hard drives, etc.
• Collect and prepare all photography gear for shipment to MN at the end of the season.

EMPLOYEE MANAGEMENT:

• Partner with HR to conduct interviews and hire Photographer.
• Directly manage Photographers within the Hub.
• Manage school assignments and Photographer scheduling for service area.
• Ensure all details of each photo day event are clear to assigned photographers and school contacts through ongoing communication.
• Establish expectations with photographers to ensure adherence of JostensPIX standards and attendance.
• Attend/lead weekly, virtual team meetings.
• Partner with Travel Coordinator for hotel reservation needs.
• Oversee and approve Photographer expenses; manage overtime and travel needs.

PHOTOGRAPHY EXECUTION:

• Understand and execute JostensPIX photography in adherence with Jostens protocol.
• Work some events as a Photographer or Event Lead when needed, providing hands-on support during peak days.
• Attend 2-3 Photo Day events per week as additional support.
• Ensure smooth operations, from setting up equipment to troubleshooting tech issues. (i.e. Photographer attendance, tech issues, etc.).
• Ability to travel to schools within assigned Hub as needed.

WHAT YOU BRING TO THE ROLE:

• Leadership Experience: Proven success in managing teams and driving performance under pressure.
• Education & Experience: A four-year degree or equivalent combination of education, customer service, and general business experience.
• Communication Skills: Exceptional ability to connect with and lead a team, clients, and partners at all levels.
• Organization & Attention to Detail: Ability to juggle multiple tasks without missing a beat.
• Tech-Savvy: Comfortable using computers and learning new programs quickly.
• Physical Stamina: Ability to lift and carry up to 50 lbs and maintain energy throughout busy photo days.
• Flexibility: Willingness to work early mornings, evenings, and travel as needed within your assigned area.
• Valid Driver's License: Access to a reliable, insured vehicle (public transportation isn't an option). Vehicle must be large enough to transport equipment as needed (i.e. sedan +)
• Comfort with School Environments: Ability to interact with students of all ages and abilities, creating a positive and engaging atmosphere.
• Professional Appearance: Maintain grooming and demeanor that reflects Jostens' corporate image.
• Reliable Communication: Consistent access to a dependable cell phone and internet service to stay connected with the team and clients.

Local Requirement:

• May be required to complete additional background/health screenings as determined by state specific policies.
• This position will accept applications on an ongoing basis until filled.

LOVE WHERE YOU WORK:

• We care about your success. Work with a fun, supportive team focused on achieving the same goals.
• We believe in rewarding you for your hard work. Competitive compensation with DailyPay option. Travel in the comfort of your own car getting paid for both time and mileage expenses!
• We care about your health. We offer competitive healthcare benefits (health, dental, and vision coverage).
• We invest in your future. We offer a 401K match, vested immediately!

Discover more about a day in the life of Photographer here: https://youtu.be/02j-IB2MT58

ABOUT US:

Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products - like yearbooks, letter jackets, class jewelry and championship rings - keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.

AMERICANS WITH DISABILITIES ACT (ADA):

Jostens is committed to the full inclusion of all qualified iniduals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at [email protected] or (952) 830-3300.

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy

Title: Network Provisioning Engineer

Location: Charleston United States

Job Description:

Segra is searching for a qualified and experienced Network Provisioning Engineer to join us in a full-time capacity in one of our Segra offices.

Shift Details: Must be available to work Monday through Friday, 12:00 PM - 9:00 PM EST each week. This is a 2nd shift position only.

Location Requirement: The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in one of the Segra offices, with flexibility to work remotely two (2) days each week.

Role Overview: This position provides in-depth support for the SEGRA Networks, IP, and Ethernet Networks. The Network Provisioning Engineer will have knowledge of commonly used concepts, practices, and procedures within one of the functional areas of the organization, identified in the Skill Discipline Matrix provided below.

Required Qualifications:

Must have prior experience with E-Line and ELAN doing tasks such as provisioning, testing, and/or troubleshooting via CLI. Minimum of 4 years of experience in networking engineering, or alternatively a minimum of 4 years of experience in layer 2 provisioning experience related to E-Line and ELAN. Strong knowledge of Cisco equipment.

Preferred Qualifications:

Must be able to demonstrate provisioning experience for Ring and Linear Services Provisioning experience with Ciena equipment associated with SAOS 6, 8, 10. College degree in Engineering or a related field and 3-5 years professional level experience; or 6+ years professional level related Engineering/Technical experience; or an equivalent combination of education and professional level related Engineering/Technical experience. 6+ years troubleshooting higher level Network Hardware and provisioning. 6+ years in network operations environment or related job. Extensive understanding of either the Data or Transport disciplines in the Skill Matrix. Excellent verbal, written communication skills. Excellent customer service skills. Proficiency with various computer applications and Microsoft Office applications to include, but not limited to Word and Excel. Good analytical and problem solving skills. Must have the ability to utilize a computer keyboard and monitor for extended periods of time. Must be detail oriented with good organizational and time management skills. Ability to multitask effectively. Must have effective interpersonal skills to interact successfully with customers, management, and team members to ensure customer satisfaction. Must be able to prioritize and re-prioritize as needed, in a fast-paced working environment, especially when dealing with time-sensitive issues and mandated deadlines. Must be analytical and have proven problem-solving abilities.

About Segra: Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview: Segra offers a very robust benefits package to our full-time employees, some of which include:

Medical, dental, vision insurance Life insurance 401(k) match Flexible Spending/Health Savings Accounts Tuition and gym reimbursements Vacation/PTO, paid holidays, floating holidays Volunteer days, parental leave Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality: Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $74,340 - $87,000

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.

Title: TAX AUDITING ASSOCIATE - 04222026-77166

Location: Shelbyville United States

Job Description:

Salary (Monthly)$3,631.00

Salary (Annually)$43,572.00

Job TypeFull-Time

DepartmentRevenue

This position is designed as work from home 80% and going in the office one day a week.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree; qualifying full-time professional experience in accounting or auditing may be substituted for the required education, on a year-for-year basis, to a maximum of four years.

OR 

Six semester (nine quarter) hours of college coursework in accounting and three years of experience as an Accounting Technician or Tax Compliance Technician with the Tennessee Department of Revenue; additional college coursework in accounting may be substituted for the required experience at the rate of six semester (nine quarter) hours for one year of experience with a maximum substitution of twelve semester (eighteen quarter) hours for two years of experience.

Necessary Special Qualifications: Applicants for this class may be required to possess and maintain a valid motor vehicle operator's license and personal vehicle insurance.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Under immediate supervision, is responsible for learning to perform professional auditing work of routine difficulty. This is the entry-level class in the Tax Auditor series. Under close supervision, a member of this class learns procedures and practices of performing professional tax auditing work. This class differs from a Tax Auditor Intermediate* in that a Tax Auditor Intermediate* functions at the intermediate level under general supervision.

An applicant appointed to this career path class will be eligible for a salary increase to the Tax Auditor Intermediate* class after meeting expectations in a mandatory one-year training period; an applicant appointed to this flexible staffed class will be eligible for a salary increase and reclassified to the Tax Auditor Advanced class after exceeding expectations in a subsequent training period. Inadequate or marginal performance during the training period will result in automatic demotion or termination.

Responsibilities

1. Learns to develop critical thinking and problem-solving techniques in audit work.
2. Learns to plan and prioritize work, schedule appointments, and meet goals or deadlines to maximize continuous workflow.
3. Learns to collect and evaluate detailed tax information, verify completeness of records through reconciliations in order to determine tax compliance and/ or compute tax liability in accordance with Department of Revenue policy and procedure for office or field audits.
4. Learns to pursue knowledge in new tax areas by attending departmental training and ongoing coaching.
5. Learns to prepare Audit reports that explain the procedures and findings of the audits to the taxpayer which includes attending taxpayer conferences to define the scope of their records in both written and oral form.  Learns to cite Tennessee state tax law and Department of Revenue positions and record objections from the taxpayer.
6. Learns to prepare tax audit correspondence including responding to inquiries about tax liability and tax law for internal and external customers.
7. Learns the policies, procedures, and resources to identify potential audit issues and non-compliance.

Competencies (KSA's)

1. Communicates Effectively

Knowledges:

Skills: 

Abilities: 

Tools & Equipment

1. Computer

Title: Area Customer Experience Specialist (Clearwater Crossing and Allisonville area)

Location: Indianapolis, IN

Work Type: Hybrid

Job ID: R0068402

Job Description:

As an Area Customer Experience Specialist (ACES), you will provide a best-in-class experience to both customers and colleagues, supporting branches within a region during their time of need. Providing multi-branch support helps you to gain additional experience and exposure to customer interactions that will enhance your knowledge and skills and allow you to be an excellent resource for branch colleagues across the region. Colleagues on the ACES team will have the opportunity to travel between local branches and will need to be adaptable to work in different locations that can change daily. Dependability is a key component of the role and colleagues on the ACES team must have access to reliable transportation to facilitate working in multiple branches. ACES will be culture carriers, creating impact into each branch that they visit. One of the many benefits of this role includes having a dedicated centralized leadership team that provides consistent coaching and skill development to help progress colleagues in their career.

An Area Customer Experience Specialist is a financial concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently to provide exemplary customer service while educating customers on bank products, services and technology. In addition, an Area Customer Experience Specialist is also a resource to support colleagues in a branch helping to provide consistent and seamless experiences. Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.

Duties & Responsibilities:

• Responsible for providing coverage in all aspects of branch banking including customer transactions, servicing customer needs and identifying opportunities to provide advice and guidance helping people along their financial journey and referring customers to other areas of the bank, as needed.
• Process customer transactions accurately and efficiently maintaining proper cash controls and balancing daily.
• Provide excellent customer service and effectively resolve customer issues.
• Educate customers on deposits, loans and provide support for any service or account maintenance issues
• Strong comfort level with technology educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking) to bank conveniently and manage their money.
• Adhere to all operational, security, risk and regulatory policies and procedures.
• NMLS licensing available as part of career development
• Notary licensing preferred.
• Be dependable and adaptable traveling to multiple branch locations throughout the week
• Perform other duties as assigned.

Basic Qualifications:

• High School Diploma or GED
• Minimum of 1 year customer service and branch banking experience.

Preferred Qualifications:

• Bachelor's degree
• Cash Handling
• Career minded iniduals that want to join an organization where they can gain experience and build a career.
• Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
• Military service in administration, contracting, civil affairs or similar roles

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Title: Strategic Payroll, AE

Locations:

Austin, TX/Akron, Ohio/Irvine, CA / Irvine, CA

Sales Growth – Sales Channel /

Full Time /

Hybrid

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Account Executive, Enterprise Accounts – Payroll is responsible for driving new payroll revenue by selling Restaurant365’s Payroll and Workforce Management solutions & partner HCM solutions to enterprise and strategic restaurant accounts. This role targets multi-unit restaurant operators, franchise organizations, and emerging chains — helping them consolidate payroll onto a purpose-built restaurant platform that connects labor directly to their P&L. As a specialist seller within the R365 Strategic Accounts team, this position partners closely with Account Executives, Customer Success, and Sales Engineers to identify, develop, and close payroll opportunities across both net-new and existing accounts. 

How you'll add value:

Responsibilities 

• Own and drive net-new payroll sales into strategic restaurant accounts, including national and regional franchise brands 

• Prospect and develop a pipeline of qualified payroll opportunities through outbound outreach, inbound referrals, and cross-sell motions within the existing R365 customer base 

• Lead discovery conversations with HR, Payroll, Finance, and Operations leaders to uncover workforce pain points and align R365 Payroll solutions to business outcomes 

• Execute a consultative, value-based sales process from first contact through close, including demos, proposals, and negotiation 

• Partner with Sales Engineers to deliver compelling platform demonstrations tailored to payroll and workforce workflows in the restaurant industry 

• Develop and present business cases quantifying the ROI of migrating to R365 Payroll — including labor cost reduction, compliance risk mitigation, and administrative time savings 

• Collaborate with the broader Strategic Accounts team to identify payroll expansion opportunities within existing R365 accounting and operations customers 

• Maintain accurate pipeline data, activity logs, and revenue forecasts in Salesforce & Gong 

• Stay current on payroll compliance regulations relevant to the restaurant industry, including federal, state, and local wage laws, tip credit rules, and overtime requirements 

• Represent R365 as a payroll subject matter expert at industry events, prospect meetings, and customer-facing engagements 

• Provide a smooth handoff to Implementation and Customer Success teams post-sale, ensuring expectations are set and the customer is set up for long-term success 

• Demonstrate adaptability and a high level of accountability as part of a rapidly scaling sales organization 

• Other duties as assigned

What you'll need to be successful in this role:

Qualifications  

• 5+ years of full-cycle B2B sales experience with a strong and consistent record of quota attainment; SaaS or HCM/payroll software sales strongly preferred 

• Direct experience selling payroll, workforce management, or HCM solutions (e.g., ADP Workforce Now, Paylocity, Paycom, Paychex, UKG, Gusto, or comparable platforms) 

• Working knowledge of payroll fundamentals: tax filing, garnishments, direct deposit, tip credit, PTO accruals, and multi-state compliance 

• Experience selling into restaurant, hospitality, or multi-unit retail organizations is a significant advantage 

• Proficiency with Salesforce or comparable CRM — disciplined in pipeline hygiene and forecasting accuracy 

• Relationship-based seller with the ability to build trust with HR, Finance, and C-suite stakeholders simultaneously 

• Strong discovery skills — ability to ask the right questions, listen actively, and connect prospect pain to platform value 

• Effective communicator, both written and verbal, with the ability to translate complex payroll and compliance concepts into clear business language 

• High energy, self-motivated, goal-driven, and capable of thriving in a fast-moving, high-growth environment 

• Demonstrated ability to work cross-functionally with Sales Engineers, Customer Success, Marketing, and Product teams 

• Trustworthy, ethical, and professional in all business dealings 

• Must be able to work 100% remote 

• Up to 20% travel required for customer meetings, conferences, and team offsites

R365 Team Member Benefits & Perks

• This position has a salary of $66,400.00 - $99,600.00/year. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives

Title: Event Marketing Manager

Location: Remote - New York, Boston, Austin, Chicago, Atlanta, Denver, Los Angeles, US

Job Description:

About Inspiren 

Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.

Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes.

About the Role

Inspiren is looking for an Event Marketing Manager to lead our event program — from flagship industry conferences to high-touch partner events. This role blends creativity, precision, and data-driven execution to generate measurable pipeline, deepen customer relationships, and elevate our brand in the senior living ecosystem.

You’ll work cross-functionally with Sales, Customer Success, and our Executive Team to deliver events with flawless logistics, clear ROI, and consistent pre-and post-event engagement.

This is a hands-on role for someone who thrives in ambiguity, moves fast, and finds energy in figuring things out as they go. No task is too small, no challenge too big.

What You Will Do

• Build and execute a tiered event program aligned to top accounts — spanning prospects, customers, and partners — tied directly to pipeline and revenue goals
• Own end-to-end event logistics: vendor management, presence design, team coordination, on-site execution, pre-event briefings, and post-event follow-up and recaps
• Drive lead capture, CRM hygiene, and ROI tracking across all events
• Partner with the content team to develop and deliver the right materials — both on-site and for post-event nurture
• Report on event performance across key metrics: attendees, leads generated, meetings booked, pipeline influenced, and ROI

About You

• 3-5 years in field marketing, event marketing (Senior Living, B2B SaaS or healthcare a plus).
• Experience within Senior Living strongly preferred
• Proven track record of executing high-impact events with measurable outcomes
• Thrives in fast-paced environments and comfortable orchestrating multiple projects of varying complexity while balancing competing priorities
• Strong project management skills and attention to detail
• Experience with HubSpot, Salesforce, and marketing attribution
• Excellent communication skills and ability to work cross-functionally
• Willingness to travel 10% for event execution

Details

•  The annual salary for this role is $116,000 - $137,000 + equity + benefits (including medical, dental, and vision)
• Location: Remote - US
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status

Compensation & Benefits

At Inspiren, we are committed to fair, transparent, and equitable compensation. We know that every candidate brings a unique combination of experience, skills, and perspectives, and we take these factors into account when determining pay. While compensation may vary depending on your background, role, and location, we are proud to offer a competitive base salary and total benefits package, alongside eligibility for equity awards in the form of stock options.

We believe great work deserves great rewards. Our compensation and benefits are designed to recognize your contributions and reflect the standards of leading organizations in our field.

Your recruiter will be happy to walk you through the full compensation package, including what your total pay could look like, so you have a clear picture of both the immediate and long-term value of joining our team.

Equal Employment Opportunity (EEO) Statement

Inspiren does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Title: Account Executive, Business Sales Ft Meyers

Location:

Remote, Florida

time type

Full time

job requisition id

REQ348909

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

This is a true hunter role where you can exceed sales quotas, acquire new accounts, and turn the wireless industry on its head with small businesses (1-9 employees). In this role, you'll achieve and surpass monthly sales targets by prospecting, cold-calling, networking, and generating leads to gain new business within an assigned geographic territory. You'll analyze customer needs and use solution-based selling to showcase T-Mobile's value, tailoring recommendations and closing deals.

Job Responsibilities:

• Lead Generation: Generate and work leads through prospecting, cold calling, and networking under sales manager supervision.
• Customer Needs: Identify customer needs and use solution-based selling to demonstrate T-Mobile’s value. Recommend wireless solutions, including price plans, data services, handsets, and accessories.
• Deal Negotiation: Negotiate and close deals.
• Skill Development: Develop skills in prospecting, call execution, and relationship management with leadership. Participate in product training and sales meetings.
• Sales Approaches: Create effective sales approaches, solutions, and proposals.
• Sales Automation: Utilize sales force automation, manage sales funnel, and report on sales activities and forecasts
• Customer Base: Maintain and grow the customer base within a territory model.

Education and Work Experience:

• High School Diploma/GED (Required)
• 1+ years verifiable new customer acquisition sales experience, preferably within a commissioned environment (Preferred)
• Outside B2B sales experience. (Preferred)

Knowledge, Skills and Abilities:

• Task Management Ability to work well in a dynamic, fast changing environment that requires a high degree of multi-tasking (Required)

• Customer Service Demonstrated experience delivering superior customer service and attention to detail (Required)

• Communication Excellent interpersonal, written, and oral communication skills (Required)

• Negotiation Effective negotiating and closing skills, including communication, emotional intelligence, and problem-solving. (Required)

• At least 18 years of age

• Legally authorized to work in the United States

Travel:

DOT Regulated:

Total Target Cash Pay Range: $71,700 - $129,500, inclusive of target incentives

Base Pay Range: $43,020 - $77,700

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. 

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! 

Never stop growing!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an inidual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Title: Recruitment Business Partner

Location: Tampa, Florida, 33607, United States

Job Category: Recruitment

Requisition Number: RECRU002236

• Full-Time
• Remote

Job Description:

What future do you want to create?

At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work.

Equipped with the skills, solutions and technological capabilities of a true leadership partner, you’ll put our customers at the heart of everything you do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future.

Our knowledge through scale, deep understanding and our ability to meaningfully innovate is what sets us apart.

To support you in providing the advice, insights and expertise our customers need to navigate a more complex world of work, we continually invest in your training and development and offer a rich variety of career opportunities across the globe.

Our culture is grounded in collaboration and inclusivity; we offer remote, hybrid and office working options and encourage our colleagues to bring their authentic self to work.

A career at Hays means working with skilled people from erse backgrounds who are encouraged to think beyond, building partnerships across regions while united by the Hays spirit and guided by our belief to always do the right thing.

Let’s create your tomorrow

WHY JOIN HAYS?

Be part of the team

We’re driven to work hard but know when to have fun. We call it the Hays spirit. You’ll experience this motivating energy in every part of our global team, and an inclusive environment where you can be yourself.

Feel set up to thrive

We're believers that personal growth leads to professional progression. Our open and accessible managers support you throughout your career, making sure you feel heard, valued and set up to succeed.

Go further in your career

Our scale and expertise mean you have access to a variety of progression opportunities. We give you firm foundations for your career, and the speed you can move forward is determined by your performance.

Work at the leading edge

Joining Hays means joining a business that’s going places. We’re transforming the way we do things, and shaping the future of the world of work, so if you thrive in a fast-paced environment, Hays is the place to be.

OUR VALUES

BUILD PARTNERSHIPS - THINK BEYOND - DO THE RIGHT THING

Your New Role:

Enterprise Solutions – Cognizant MSP

Responsible for the day-to-day management and progression of Contingent Worker requisitions of Pre-Identified candidates. You will work as a liaison between our internal partners, Cognizant stakeholders, Empaneled Suppliers, Third-Party vendors, Independent Contractors, and W2/T4 employees to ensure onboarding and compliance is in line with SLA requirements and with added value throughout.  You will build and maintain effective working relationships with Operational and Senior Managers as well as engaging with Vendor Management Team, Onboarding Team, Supplier Enablement, Supplier Partners and Third-Party vendors, building mutually beneficial relationships to ensure compliance and smooth onboarding.

Driving Partnerships 

2. Building strong, value-add relationships with the Client to enable demand management and operational alignment. 

3. Engage and educate key stakeholders on the partnership with Enterprise Solutions.     

4. Connecting with Hiring Managers in to ensure relationships are maximized.

Delivering Insight 

2. Provide data-driven feedback to Client Managers and Hiring Managers, to allow for insightful conversations to be held and informed decisions to be made. 

3. Utilizing Beeline to track and monitor all activity, alongside Hiring Managers and Suppliers.

Managing Process & Ensuring Governance 

2. Providing consultative advice to Hiring Managers by discussing relevant onboarding procedures and identifying risk and compliance assessment  

3. Managing the end-to-end onboarding process within SLA guidelines. 

4. Reviewing and resolving service-associated issues, escalating to Client Managers as required. 

5. Supporting Client Managers and Hiring Managers on ad-hoc projects. 

6. Maintaining responsibility of the following, by engaging with Cognizant Stakeholders, Empanaled Suppliers, Hays internal partners, Third-Party vendors, and contractors:

• Conducting intake calls with the contractor, ensuring proper resource qualification is met, and guiding contractor through the onboarding process

• Routing requisitions to the appropriate Empaneled supplier or internal team for vetting and onboarding

• Facilitating the end-to-end onboarding process, providing comprehensive, timely updates to Hiring managers, internal partners, vendors and/or contractors.

Growth & Continuous Improvement 

2. Act as a key interface with Hiring Managers and Client Partners, ensuring requisition fulfillment, with a focus on prioritizing onboarding  

3. Review and follow up customer feedback, identifying areas for improvement and initiating remedial action as required.  

4. Working closely with Client Managers, proactively sharing feedback, knowledge and experiences with the aim of continually improving current processes and procedures.  

5. Develop a strong commercial awareness and identify growth opportunities for the service.

Skills and Experience Required:

2. Strong knowledge of onboarding and compliance

3. Strong working knowledge of Client drivers and account management

4. Experience in customer service and issue management. 

5. Excellent communication skills and able to confidently liaise with senior stakeholders. 

6. Good presentation skills and able to contribute in meetings. 

7. Highly organized. 

8. Able to work unsupervised. 

9. Able to work to and meet agreed deadlines.

Core Competencies Required:

2. Build partnerships – Encourages co-operation, networking and shared learning both internally and with the Client. 

3. Think beyond – Seeks and takes accountability for working in a manner that drives continual development and continuous improvement. 

4. Do the right thing – Focuses on achieving results reliably, efficiently and effectively.

What you will get:

• We offer base compensation starting at $60,000

• Hybrid/flexible schedule.

• PTO starting at 22 days, 2 floating holidays and 2 volunteer days. Our top producers have the opportunity to earn UNLIMITED PTO.

• Competitively priced medical, vision and dental plans to choose what works best for you.

• 401K with guaranteed match and fast-paced vesting schedule.

• Initial and continuous training & support from Learning & Development for your professional growth.

What you need to do now

Excited yet? If you're already itching to take the next step to achieving your career goals, apply now.

More about us

Hays is the world's leading recruitment experts. Last year we placed 80,000 people in permanent jobs and over 250,000 people in to temporary roles globally. We employ over 13,000 recruiting experts in 32 countries with opportunities for growth, leadership and travel. And enjoy an unrivalled position as the number most followed staffing company on LinkedIn, with over 6 million followers.

For us it starts with people. By combining years of hands-on experience with global and local expertise, we deliver tangible insights that help move our customers forward.

We challenge the status quo in our ways of working, our technology and tools, and how we envisage the future of stronger, fairer, more inclusive working environments for everyone.

Everyone is welcome here. We care deeply about ersity, equity, and inclusion (Search “Hays Our Promise” to read more). We encourage applicants from all groups, including women, indigenous people, visible or racial minorities, persons with disabilities, and anyone else who may belong to any group protected by federal, state, or local law. We have active employee resource groups which you can tap into from day one including the Pride Network, Black Excellence Network, WE Lead (for female leaders), and other employee resource groups supporting Veterans, Neuroerse iniduals, South Asians, and iniduals interested in Sustainability. We have a very active relationship with Think Big for Kids who we support with their work of supporting youth engagement. You will be given in-depth training around different DE&I topics, which we believe are not only important for us, but for our clients and our candidates. At Hays, we foster a culture of inclusion. We want to hear from you. You are welcome here.

Hays is committed to building a thriving culture of ersity that embraces people with difference backgrounds, perspectives, and experiences. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local laws. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.

Title: SERVICE DESK

Location: Dearborn, MI United States

Salary Range

$15.00 Hourly

Position Type

Part Time

On-site

Job Description:

HOURS: 18-28 hours per week - evenings and weekends required.

MINIMUM AGE: Must be at least 17 years of age

DISTINGUISHING FEATURES OF WORK:

This is year-round, part time clerical and cashier work. Employees must be able to work at least three weekday evening shifts (3:00-9:00 p.m.) and weekends (between the hours of 8:00 a.m. and 8:00 p.m.). Employees will be required to work on some City Holidays. Emphasis is placed on customer service, sales, cashiering, and computer related functions. The employee is responsible for handling customer concerns while projecting a positive image of the organization. The employee performs cashier related duties including collecting fees; distributing tickets, tags, and passes; and completing daily cash reports. The employee also performs word processing, data entry or other computer-related tasks, as well as general office clerical functions.

ESSENTIAL FUNCTIONS:

• Delivers superior customer service; performs cashier related duties.
• Handles membership sales as well as activity/program registration
• Performs word processing, data entry, or other computer-related tasks.
• Files documents in proper order according to established filing systems.
• Performs daily record keeping tasks; prepares reports.
• Enforces the rules of the Center with social responsibility.
• Attends mandatory staff meetings.
• Demonstrates regular and predictable attendance as scheduled.
• Performs other duties as assigned.

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to work independently under general supervision, and to demonstrate initiative in performance of the work.
• Ability to follow established departmental procedures, learn new tasks and adapt to operational changes readily.
• Ability to communicate both verbally and in writing in an effective manner.
• Ability to establish and maintain effective and cooperative relationships with other employees, program participants, and the general public.

QUALIFICATIONS:

Customer service and sales experience, cash handling and knowledge of computer business applications are necessary.

NECESSARY SPECIAL QUALIFICATIONS:

Must submit to a criminal history check (including sex offender registry if applicable) and drug screen.

Title: Supervisor

Location: H.Samuel, 28 Mayfair Houses, Hollins Walk, Basingstoke, RG21 7JY

Work Type: Part Time, Onsite

Hours: 22.50

Job Description:

Permanent Supervisor - Part Time

We firmly believe that jewellery retail is all about having great product knowledge. Where do the gems come from in that necklace? How does that watch keep such exact time? Every product we sell has many facets behind it - and our Store Supervisors are the people who bring that product knowledge to life!

You'll be a role model of amazing customer service for other team members, achieving targets, maximising sales and giving customers the benefit of your product expertise. You'll also help store management, especially in coaching new team members and help them to settle in, develop their product knowledge and grow their amazing customer retail skills.

As the face of H. Samuel, we want you to reflect our brand, culture and customers. You certainly won't find our Store team members suited and booted. Instead, we're proud of our team's unique personalities and to showcase this we have a fashion conscious, business casual dress code, which encourages our teams to celebrate their own tattoo's, piercings and style!

Your Background

You'll have retail or customer service experience, but what really sets you apart is your ability to sell. You'll have the communication skills, confidence and outgoing personality needed to build rapport with customers and showcase product features. You'll also be ambitious. Being a Store Supervisor is a stepping stone into your first management role - and with our coaching, training and support, you can develop quickly.

What's next?

When you submit your application, you will be invited to complete a short online assessment.

If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us.

Successful applicants will be contacted by the store manager inviting you to the final stage interviews.

Title: Administrative Assistant

Location: Toronto, ON

Type: Full Time - Permanent

Workplace: hybrid

Category: Executive

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

As the Administrative Assistant to the executive leadership team at Caseware, you’ll be instrumental in supporting our Executive Leadership, ensuring the smooth operation of the executive’s daily responsibilities, serving as a trusted partner in managing general administration, schedules and communications.   

You will primarily support executives across Go-To-Market functions (Sales, Marketing, Customer Success) and People Operations, helping drive coordination, efficiency, and alignment across these critical areas of the business. 

This is a existing vacancy

 In this role, you will be reporting directly to the Chief People Officer, while working closely with the Executive support team supporting the full Executive leadership team.  

 This role is hybrid, in office at least three days a week,  and is open to Greater Toronto Area residents. This role may require business travel, as needed.  

What you'll be doing:

• Provide administrative support to members of the executive team, with primary support for the Chief Commercial Officer, Chief Customer Success Officer, Chief Marketing Officer and Chief People Officer; provide backup support to the broader Executive Leadership Team administrative group, as needed. 

• Manage executive calendars and coordinate travel arrangements, ensure optimal time allocation, prioritization, and meeting preparation. Apply critical thinking to validate and refine AI-generated outputs used in communications, scheduling, and reporting. 

• Create, submit and track expense reports, manage corporate credit cards, and ensure organized and timely reimbursement processes . 

• Maintain and organize files, records, and documentation for easy access and retrieval. 

• Coordinate departmental events, team offsites as directed, in alignment with the office facilities teams.  

• Support leadership meetings, as directed, by coordinating invitation, office and/or virtuated meeting needs.   

• Partner with the broader administrative team and Executive Assistant to the CEO on ad hoc projects, events, and travel coordination. 

• Operate with an AI-first mindset, leveraging tools to enhance productivity, scheduling efficiency, and decision-making. 

• Integrate AI into administrative workflows to improve efficiency, scalability, and overall outcomes. Identify opportunities to streamline processes and enhance executive support through AI-enabled solutions.

What you will bring:

• 0-2+ years of experience supporting executives and/or sr. Leaders in large, global organizations 

• Experience supporting multiple stakeholders and demonstrated ability to  

• Anticipate leadership needs and proactively offer solutions and/or support. 

• Experience with maintaining complete confidentiality, discretion and trustworthiness  

• Highly organized and detail-oriented, with attention paid to follow through and able to prioritize with minimal oversight 

• Strong scheduling and travel coordination experience 

• Proficiency with Microsoft suite of office applications (Word, Docs, Sheets, Excel, etc) and openness to adopting new technologies, including AI-enabled tools. 

• Positive, solution oriented and effective communication and collaboration with stakeholders at all levels of an organization

Salary range:

The salary range for this position would be between $60,000 and CAD$75,000 CAD/year depending on experience level.

This role is also eligible for discretionary bonus and/or commission, as well as other benefits. Actual pay within the listed range will be determined based on factors such as transferable skills, relevant experience, market conditions, and primary work location. The posted range is subject to change and may be updated periodically.  

What's in it for you:

▪️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions. 

▪️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team. 

▪️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance. 

▪️We offer competitive compensation, including a competitive salary and comprehensive benefits

▪️We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success. 

▪️Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth. 

▪️We embrace global opportunities. Work on international projects and collaborate with a erse, global team. 

About Caseware:

Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.

With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.

One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as erse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at [email protected].

Background Check:

Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co 

Security and Fraud:

Caseware takes the security of candidates seriously. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.

Title: Manager, Software Engineering

Location: Austin, TX

Austin, TX / Madison, WI

Research and Development – Research and Development - RD /

Full-time /

On-site

Type: Full-time

Workplace: onsite

Category: Research and Development - RD

Job Description:

We’re changing the way people connect to social care. 

At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. 

Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

Job Overview: As a Software Engineering Manager, you will be both a hands-on technical leader and a people manager, actively engaging in technical challenges alongside your team. You will set a high bar for technical quality, participating in design discussions, code reviews, and problem-solving to drive impactful solutions. 

Beyond the technical realm, you will be responsible for cultivating a strong, collaborative team dynamic that thrives in both remote and in-office environments. You will lead by example, ensuring that engineers feel supported in their professional growth while aligning team goals with company objectives. In addition, you will engage with customers and customer-facing teams to deeply understand their needs and contribute to defining product roadmaps. Through effective communication and mentorship, you will empower your team to deliver high-quality work, continuously improve, and innovate.

Responsibilities and Duties:

• Lead, mentor and develop a team of full stack developers and ensure best practices around software development, code quality, and team performance

• Actively contribute to technical discussions, design reviews, and code reviews to ensure high engineering standards and drive impactful solutions.

• Engage with customers and customer-facing teams to understand business needs, gather feedback, and help define product roadmaps that align with strategic objectives.

• Drive project success by ensuring milestones and goals are met while collaborating closely with other isions within R&D, such as the Business Analysts and Quality Engineering team

• Lead by example, fostering a growth-oriented environment through hiring, developing, and supporting engineers at multiple levels.

• Build and maintain a healthy and productive engineering culture that thrives on high quality, sense of ownership and pride, and accepting failure as being part of the process.

• Ensure that your team is always working on the highest priority work and delivering through  the finish line on time.

• Clearly communicate project updates, technical challenges, and team progress to leadership and other key stakeholders.

• Seek and provide feedback to identify and implement process improvements that enhance team productivity, operational efficiency, and the software development lifecycle, fostering a culture of open communication and knowledge-sharing.

Qualifications:

• 5+ years technical experience, including designing architecture, implementation, and deployment of SaaS applications. Expertise in Python, Jira, MySQL

• 3+ years of experience managing a software development team in a high-growth environment as direct reports

• Experience mentoring and developing software engineers in a hybrid work environment

• Strong verbal and written communications skills needed to articulate complex, strategic and technical  thoughts and ideas effectively to multiple audiences, as well as to listen for meaning and understanding.

• Self -directed and analytical, while being comfortable working in a team environment

• Experienced leading a team in Agile methodologies

• Experience with non-profits or social care organizations

Physical demands and work environment:

• This job is based on-site in Austin, TX or Madison, WI with the opportunity to work remotely on Fridays.

• This is largely a sedentary role. 

• Limited travel may be required.

• Standard office equipment is used, such as laptops, monitors and headsets, if needed.

$134,400 - $168,000 a year

The salary range provided reflects the national average for this job title and does not represent compensation specific to Findhelp. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

We value being together 

We believe being together enables stronger relationships, collaboration, and culture.

This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.

Perks at Findhelp 

•401k & equity grants

•Free food and onsite gym at our Austin HQ 

•Paid parental leave

•Competitive PTO & 10 paid holidays

•Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage

•Dog-friendly office in Austin HQ

•24/7 access to telemedicine and counseling

•Book Purchasing Program

We’re building a erse, inclusive team

You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote iniduals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:

•Culture Committee 

•Leadership Development Training

•Paid Volunteering Time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Title: Claims Property Senior Field Representative (Cleveland, OH)- remote

Job Category: Claims Property Field PL

Requisition Number: CLAIM004696

Full-Time

Remote

Locations

Cleveland, OH 44111, USA

Job Description:

Candidate must be located in the Cleveland, OH or surrounding area**

If you’re excited about this role but don’t meet every qualification, we still encourage you to apply!  At Grange, we value growth and are committed to supporting continuous learning and skill development as you advance in your career with us.

Summary:  This position is responsible for investigating, evaluating and negotiating settlement of assigned property claims with the goal of serving the customer and ensuring quality file handling.

What You’ll Be Doing:

1. Handles moderate to large complexity Personal and Commercial Lines Claims.
2. Ability to handle large losses with oversight as dictated by workloads.
3. An active member of the mid-level large loss team.
4. Perform onsite and virtual inspection of damages to resolve coverage and damage issues to include preparing complete estimates of repair for the covered damages.
5. Pursuant to line of business strategies and good faith claim practices: document all claim activity to support the claim file, including the recognition and documentation of SIU and Subrogation opportunities and refer accordingly.
6. Create a high level of policyholder satisfaction by complying with established service standards.
7. Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages.
8. Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
9. Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and experts.
10. Creates alignment regarding policy and procedures across vendors for handling losses.
11. Serves as a technical subject matter expert for the department. Proactively works with leadership to leverage subject matter expertise in a manner to support line of business initiatives.
12. Identify trends and share best practices across group and within line of business.
13. Active member of catastrophe team, which may include overnight travel on short notice for what could be extended periods of time, in order to investigate, negotiate and settle assigned claims.
14. Responds to inquiries from policyholders, agents, internal partners and others.
15. Contribute to a positive work environment by positively influencing others, striving for high performance results with a "can do" attitude. Exhibit accountability, ersity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.
16. Assist leadership with the technical evaluation during candidate selection processes.
17. Serves as mentor to members of Claims team.
18. Operates and maintains company vehicle.
19. Must be located in the Cleveland, OH or surrounding area.

What You’ll Bring To The Company:

High school diploma or equivalent education plus 3-5 years claim experience preferred. Bachelor's degree in related field preferred.  Must possess ability to work independently in a remote setting with strong communication, time management and organization skills. Proficient with personal computer and app technology.  Demonstrated ability to interact with customers and agents in a professional manner. Valid driver's license and good driving record required. Lifting requirement of 40-50 pounds, ability to climb up on roofs and work in confined spaces.  State specific adjusters’ license may be required. 

About Us:

Grange Insurance Company, with $3.2 billion in assets and more than $1.5 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home and business insurance protection. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin and holds an A.M. Best rating of "A" (Excellent).

Grange understands that life requires flexibility. We promote geographical ersity, allowing hybrid and remote options and flexibility in work hours (role dependent). In addition to competitive traditional benefits, Grange has also created unique benefits based on employee feedback, including a cultural appreciation holiday, family formation benefits, compassionate care leave, and expanded categories of bereavement leave.   

Who We Are:

We are committed to an inclusive work environment that welcomes and values ersity, equity and inclusion. We hire great talent from various backgrounds, and our associates are our biggest strength. We seek iniduals that represent the ersity of our communities, including those of all abilities. A erse workforce's collective ideas, opinions and creativity are necessary to deliver the innovative solutions and service our agency partners and customers need. Our core values: Be One Team, Deliver Excellence, Communicate Openly, Do the Right Thing, and Solve Creatively for Tomorrow.

Our Associate Resource Groups help us create a more erse and inclusive mindset and workplace. They also offer professional and personal growth opportunities. These voluntary groups are open to all associates and have formed to celebrate similarities of ethnicity/race, nationality, generation, gender identity, and sexual orientation and include Multicultural Professional Network, Pride Partnership & Allies, Women's Group, and Young Professionals.

Our Inclusive Culture Council created in 2016, is focused on professional development, networking, business value and community outreach, all of which encourage and facilitate an environment that fosters learning, innovation, and growth. Together, we use our inidual experiences to learn from one another and grow as professionals and as people.  

We are committed to maintaining a discrimination-free workplace in all aspects, terms and conditions of employment and welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender identity or expression, ancestry, pregnancy, veteran status, and citizenship.

Title: Disability and Leave Management Claims Specialist (Disability Claims Experience Required) (REMOTE)

Location: United States Remote

Job Description:

About the Role

At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives- a mission we've honed since 1859.

Equitable is looking for an experienced Claims Specialist supporting Disability and Leave Management claims to join our team! The Claims Specialist is responsible for providing excellent customer service. You will be expected to utilize judgment and assess risk as you work with various business partners to render claim decisions and partner with internal and external resources. Reliability and dependability throughout our extensive training program is required.

What You'll Be Doing

• Deliver an exceptional customer experience and ensure that customer commitments and deliverables are achieved
• Communication via telephone, email, and text with employees, employers, attorneys, and others
• Review and interpret medical records, utilizing resources as appropriate
• Complete financial calculations
• Gain an understanding and working knowledge of the Equitable claim and other applicable systems, policies, procedures, and contracts as well as regulatory and statutory requirements for claim adjudication
• Apply contract/policy provisions to ensure accurate eligibility and liability decisions
• Demonstrate and apply analytical and critical thinking skills
• Verify on-going liability and develop strategies for return-to-work opportunities as appropriate
• Document objective, clear and technical rationale for all claim determinations and demonstrate the ability to effectively communicate claim decisions to our customers via oral and written communication
• Leverage a broad spectrum of resources, materials, and tools to render claims decisions
• Provide timely and exceptional customer experience by paying appropriate claims accurately and timely, responding to all inquiries and maintaining expected service and quality standards
• Work within a fast-paced environment, with tight deadlines, and demonstrate the ability to balance multiple priorities
• Work independently as well as within a team structure

This position offers a remote work schedule that allows you to stay fully engaged with your team to provide outstanding, customer‑focused service during our core hours (8:30 AM-5:30 PM EST). Periodic office visits may be requested based on business needs.

The base salary range for this position is $50,000-$60,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.

Equitable Pay and Benefits: Equitable Total Rewards Program

What You Will Bring

• Bachelor's degree or equivalent work experience
• 1 years disability claims experience
• Exceptional customer service skills
• Maintains positive and effective interaction with challenging customers
• Strong knowledge of disability and leave laws and regulations
• Ability to handle sensitive information with confidentiality and professionalism

Preferred Qualifications

• Group Disability Claims experience
• Exceptional written and oral communication skills demonstrated in previous work experience
• Excellent organizational and time management skills with ability to multitask and prioritize deadlines
• Ability to manage multiple and changing priorities
• Detail oriented; able to analyze and research contract information
• Demonstrated ability to operate with a sense of urgency
• Experience in effectively meeting/ exceeding inidual professional expectations and team goals
• Demonstrated analytical and math skills
• Ability to exercise critical thinking skills, risk management skills and sound judgment
• Ability to adapt, problem solve quickly and communicate effective solutions
• High level of flexibility to adapt to the changing needs of the organization
• Self-motivated, independent with proven ability to work effectively on a team and work with others in a highly collaborative team environment
• Continuous improvement mindset
• A commitment to support a work environment that fosters ersity and inclusion
• Proficiency in computer literacy and skills with the ability to work within multiple systems; proficiency with PC based programs such as Excel and Word

Skills

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Customer Support Operations: Knowledge of customer support techniques, tools, technologies, and best practices; ability to utilize all aspects of customer support operations to manage a call center.

Customer Support Systems: Knowledge of principles and techniques used in customer support and ability to use applications, hardware, software, networking, and the applications environment used for customer support.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to erse situations.

#LI-Remote

Title: Credentials Specialist

Location: United States

Job Description:

Credentials Specialist (FT), CFRN40844REC

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to ersity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of erse cultural and recreational opportunities.

Primary Duties and Responsibilities: 

• Perform prerequisite course evaluations to determine acceptability, placement and equivalency of coursework.
• This includes but is not limited to reviewing placement and admission test scores, transfer course work, COD coursework, demonstrated competency, and international college credit as well as verifying eligibility for Student-at-Large status.
• Review a student's prerequisite request and determine if we can verify their eligibility for course entry, if we can facilitate approval through the ision office, or if student needs to be directed to a faculty member for further review.
• Communicate with students on the in-progress course verification process for prerequisites, including the expectations, required documents and deadline for acceptance.
• Follow up with students to ensure compliance with submitting required documentation to prevent the loss of their enrollment.
• Evaluate transfer credit relative to equivalent curricular components.
• Utilize resources including but not limited to electronic resources (TES, Transferology, College Source), college catalogs, course descriptions and syllabi as well as College of DuPage faculty and administrators as needed.
• Record Degree/Certificate applications, ensuing proper recording of application information.
• Evaluate and make preliminary determination on student's eligibility for awarding of a degree or certificate.
• Identify circumstances where a course substitution/waiver would be suitable.
• Communicate with the appropriate faculty/academic administrator to facilitate the approval process.
• Ensure that exceptions, when made, are posted accurately to the student's academic record.
• Verify accuracy of degree audit reports produced in Colleague.
• Advise and communicate with students, advisors, counselors and instructors regarding transfer and graduation evaluations and procedures so that all requirements for graduation are met and unanticipated problems are resolved.
• Assist the Veteran's services office with the evaluation of student records for acceptable academic progress and course applicability towards degree/certificate requirements for the purpose of awarding federal and state veterans educational benefits in compliance with Veterans Administration rules and regulations.
• Evaluate student records for course applicability towards health science admissions requirements for each inidual health science program as well as towards general degree/certificate requirements.
• Handle substantial phone/in-person contact with students, faculty and staff.
• Requires a commitment to providing exemplary customer service.
• Other related duties as assigned.

Qualifications:

• Education

  • Bachelor Degree required.
  • BS/BA Degree preferred.

• Experience

  • Two years experience reviewing academic credentials, working with catalog and degree audit requirements required.
  • Three years experience evaluating academic coursework for the awarding of credit and applicability to degree requirements preferred.
  • Or equivalent combination of education and experience preferred.

Working Conditions:

• PC, multi-line phone, calculator, laser printer, FAX machine, copy machine, imaged document software, microfiche reader.
• General Office.
• This position requires a background check and drug screen.

Hybrid Remote Eligible: Yes 

Hiring Range:

Competitive starting pay is dependent on education and experience. College of DuPage also offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

College of DuPage is an equal opportunity employer.  The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence.  We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified.

College of DuPage does not discriminate against iniduals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.

POSITION: Local Technical Specialist

Location: Mahwah United States

Job Description:

At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to 'Live the Exceptional with Soul' by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators' Code: Customer Love; Unity; Integrity; Growth; Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a erse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Manager for Local Technical Support, the successful candidate will provide technical support to Jaguar Land Rover retailers in North America via the Global Concern Management (GCM) system to repair complex technical issues on customer vehicles and to offer guidance for repairs involving specialist insight.

What you will be doing:

• Provide retailers with prompt and accurate diagnostic information to support vehicle repair
• Record electronically all details of cases and interactions to support quality / manufacturing process improvements
• Handle the timely escalation of aged cases where required, proactively contacting the retailer to aid case closure if necessary
• Decide correct diagnostic and repair path on high-cost repairs with no financial limit. Communicate decision in simplified technical English to the technician
• Creative thinking and critical decision making to efficiently resolve technical vehicle concerns
• Support the Fixed Right Enhanced Diagnostic (FRED) process
• Attend product and technical training and maintain a minimum of Level 4 certification
• Proactively engage in the regular aged case reviews with LTS team leads, LPE, and other support functions to promote a timely fix; escalate where issue is technical, process or parts related
• Travel to retailer to support repairs
• Perform other duties as required

What you will need:

• Bachelor's Degree in a relevant discipline, or equivalent work experience
• ASE Certifications preferred, but not required
• 3-5 years of experience in automotive diagnostic repair
• Demonstrated ability to conduct in depth technical analysis, communicate (Simplified Technical English), and resolve technical problems
• Strong knowledge of mechanical engineering, physics, principals of electricity and electronics
• Knowledge of hybrid and EV powertrain systems
• Understanding of customer service operations at retailer
• Understanding of technicians' needs and expectations to service and repair vehicles
• Strong communication skills (written and verbal)
• Ability to work in a team and independently with self-starter initiative
• Ability to work weekends and extended hours
• JLR Level 4 and EVSAP certification preferred, but not required
• Competent with Microsoft packages including Teams, PowerPoint, Excel, and Word

Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)

Base pay offered may vary depending on multiple inidualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position".

So Why Us?

As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job.

Be part of an international, inclusive, and open-minded company Global Bonus Program based on company performance

You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.

Our employees receive a generous time off policy We offer a discounted Vehicle Car Program

Employees also receive generous health care and retirement plans Quarterly Chair Massages

Maternity/Paternity Leave Complimentary lunch

And more!

Thank you for your interest in working for us, we love it here and think you will too!

Please note that if you elect to apply for a role in another country and are successful you would need to be hired as an external candidate on local terms and conditions rather than transferring on your existing terms.

Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

#WEAREJLR

#WEAREJLR

Title: Claims Examiner I, General Liability

locations

Richmond, VA

Summit NJ

New York NY

Rosemont IL

Red Bank NJ

Chicago IL

Plano TX

Alpharetta GA

time type

Full time

job requisition id

R0022867

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

This position will be responsible for the resolution of claims of average complexity and low to mid exposure. The primary responsibilities include investigating, evaluating, negotiating and resolving assigned claims. The position will have responsibility for decision making within their authority and work under the general direction from their manager.

• Analyze and determine appropriate direction on coverage, investigation, evaluation and resolution of claims.
• Make recommendations regarding reserve changes to Management.
• Recognize potential exposures on claims and prepare appropriate alerts to Management and internal business partners.
• Adhere to Fair Claims Practices Regulations and claims handling guidelines.
• Prepare and distribute claim reports.
• Participate fully in training, development programs, and learning opportunities across Claims.
• Build strong relationships with internal stakeholders including Underwriting.
• Contribute to strong customer relationships by delivering top-notch service.
• Support special projects as assigned.
• Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices.
• Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT.
• Travel to other claim offices and conferences as needed.