Title: Forensic Structural Engineer, Cleveland III

Department: Engineering

Job Description:

At Haag, a Salas O’Brien company, we’ve been a trusted leader in forensic engineering and consulting since 1924, helping clients solve complex, high-stakes problems when it matters most. We’re known for technical excellence, integrity, and clear, defensible conclusions. We’re equally committed to building a career environment where talented engineers can do their best work, grow their expertise, and make a real impact.

In June2024, Haag merged with Salas O’Brien, expanding what’s possible for our team. Haag remains focused on forensic engineering, and we now offer the added strength of a broader, employee-owned organization. This brings deeper technical resources, expanded collaboration, and more opportunities to build your career across a wide range of disciplines and industries.

Founded in 1975, Salas O’Brien is an employee-owned engineering and professional services firm focused on achieving impact for our clients, our team, and the world. We are engineered for impact, and we bring that same commitment to our people as we do to our projects. We live our values every day: Inspire, Achieve, and Connect, as shared owners of our success with a focus on a sustainable future.

We work across a variety of industries providing integrated engineering and consulting services. Our specialized experience includes design for energy, manufacturing and industrial process, data centers, healthcare, science and technology, high-rise buildings, education, and other building types as well as structural and building sciences, infrastructure asset management, advanced robotics, and more. Our technical expertise is paired with an exceptional team of business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom play a key role in bringing our commitments to deliver outstanding client outcomes and build long-term careers.

Job Summary: We’re seeking an experienced Forensic Structural Engineer in the Cleveland, OH area. In this remote/home office role, you will investigate and evaluate the cause and extent of structural damage resulting from storms, natural disasters, fires/explosions, construction/design defects, accidents, foundation movement, and more.

Key Responsibilities:

• Forensic Investigations: Conduct site inspections to determine the cause, origin, and extent of structural damage; evaluate failure modes and contributing factors.
• Analysis & Reporting: Develop clear, well-supported conclusions and produce high-quality technical reports, documentation, and deliverables.
• Client Communication: Provide timely, professional updates to clients, contractors, and internal stakeholders; proactively close communication gaps and manage expectations.
• Collaboration & Independence: Work independently from a home office while leveraging internal experts and resources; build long-term relationships with colleagues, clients, and partners.
• Project Ownership: Drive issues to resolution with internal and external stakeholders, ensuring deliverables meet or exceed customer expectations and applicable standards.
• Continuous Improvement: Contribute ideas that strengthen processes, tools, and customer outcomes; help others navigate change and adopt improvements.

Qualifications and Experience

Experience:

• 2+ years of forensic engineering experience required; 5–10 years preferred.
• Must be able to work independently and with a cross-functional team of experts.
• Strong technical writing skills are required; the ability to write effective reports is critical. Strong verbal communication skills are necessary; you should be an effective communicator in face-to-face interactions.
• The ability to provide the utmost in customer service to our clients is a must.
• Technical proficiency with computers, phones, cameras, etc.
• Expert Witness experience is preferred.
• You must be legally authorized to work in the U.S. without sponsorship or any restrictions.

Licensure:

• Professional Engineer (P.E.) license in Ohio is required, or eligible by reciprocity.

Physical & Travel Requirements:

• Ability to perform fieldwork, including confined spaces and roof inspections.
• Must be able to carry ladders and operate required equipment.
• Willingness to travel locally, regionally, and nationally by vehicle or plane as needed.
• Some overnight travel will be required. However, most investigations can be done without overnight travel.

 Education:

• Bachelor of Science degree in Civil or Structural Engineering or a closely related degree from an ABET-accredited university required.
• Master of Science Degree in Civil or Structural Engineering preferred.

Location:

• Remote (home office) – Cleveland, OH area

Compensation & Benefits:

• Base salary range: $125,000 – $185,000 per year.
• In addition to the base salary, the compensation plan includes additional, nondiscretionary compensation based on billable productivity above a minimum threshold. Employees may elect at any time to transition to a model based primarily on a higher percentage of their billable rate applied to all billable hours worked. In practice, most employees choose to transition between approximately one and three years, once their billable hours support consistently higher earnings under this model.

This role is also eligible for a comprehensive U.S. based benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Wellness programs and employee assistance resources
• Professional development support

For more information, visit our full benefits overview here.

Equal Opportunity Employment Statement

Salas O’Brien provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state/provincial, or local laws. Salas O’Brien will accommodate the disability-related needs of applicants as required by law.

Third-Party Agency Notice

Qualifications

Education

Required

Bachelors or better in Civil Engineering or related field.

Preferred

Masters or better in Structural Engineering.

Experience

Required

2 years:

2 years of forensic experience required

Licenses & Certifications

Required

Professional Engineer

Title: Lead Collections Specialist (remote possible)

Location:

USA, South Carolina, Fort Mill

North Carolina Home - G3

Georgia Home - G3

Texas Home - G3

Florida Home - G3

South Carolina Home - G3

time type

Full time

job requisition id

R054345

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, ersity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The Collections Team Lead supports the daily operations of the Collections team by providing collection support, handling escalated or complex customer situations, and guiding team performance. In addition to performing core collection activities on escalated loans, this role provides hands-on leadership through mentoring, training, quality, and workflow coordination.

Serving as a subject matter expert, the Collections Team Lead assists the supervisor with performance metrics, operational reporting, process improvements, and ensuring compliance with investor, regulatory, and company standards. The Team Lead functions as a key resource for team members and contributes to a high performing, customer focused collections environment.

WHAT YOU'LL DO

• Lead daily team operations by monitoring queue activity and prioritizing workload to meet departmental service levels and performance goals.
• Perform inbound and outbound collection calls across all stages of delinquency, modeling best practices in negotiation, customer service, and compliance.
• Handle escalated or complex customer situations, including delinquency resolutions, disputes, bankruptcy-related inquiries, and sensitive account issues.
• Gather, analyze, and report collections data, preparing regular updates for the Collections Supervisor and management team.
• Assist in monitoring team performance metrics, identifying trends or gaps, and recommending strategies for improvement.
• Provide training, coaching, mentoring, and side‑by‑side support to new and existing specialists, including refreshers on procedures, systems, and compliance requirements.
• Review and maintain detailed account documentation, ensuring accuracy, completeness, and adherence to investor and regulatory requirements.
• Support the supervisor during absences, assisting with workflow coordination, questions, and issue resolution.
• Perform special projects, audits, or analyses as required.

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

• High School diploma or equivalent

• Typically requires 5+ years of mortgage servicing and collections experience.

• Demonstrated experience in coaching, mentoring, or leading others in a collaborative environment.

Knowledge, Skills, and Abilities (KSAs)

• Strong understanding of collections procedures, best practices, and regulatory requirements, including state and federal Fair Debt Collection laws.
• Working knowledge of the U.S. Bankruptcy Code and related bankruptcy procedures and regulations.
• Proven ability to negotiate payment arrangements, manage conflict, and navigate complex or sensitive customer interactions with professionalism.
• Demonstrated leadership, coaching, and mentoring skills with the ability to guide others toward improved performance.
• Strong verbal and written communication skills with effective active listening and problem‑solving abilities.
• Ability to analyze and interpret moderate to complex account issues and make sound, informed decisions.
• Excellent time management and organizational skills, with the ability to handle multiple priorities in a fast‑paced environment.
• Strong attention to detail and ability to maintain accurate, compliant documentation.
• Ability to work collaboratively and communicate effectively with iniduals at all levels of the organization.
• Ability to assist in driving team workload, supporting training efforts, and contributing to continuous improvement initiatives.

Working hours are 10:00am-7:00pm or 11:00am-8:00pm EST, Monday-Friday.

Pay Range: $26.88 - $35.82 Hourly, Remote

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept iniduality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates ersity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Title: Client Representatives Team Leader

Location: Malvern, PA

Charlotte, NC

Dallas/Ft. Worth, TX

Scottsdale, AZ

Job Description:

Lead with Purpose. Empower with Impact. Join Us as a Team Leader.

Are you ready to lead a high-performing team and shape the future of client experience? We’re hiring Team Leaders for two dynamic areas—each offering a unique opportunity to make a meaningful difference:

Role 1: SD Plus M1 Team Leader

Role 2: Client Service Excellence Center (CSEC) Team Leader

What makes leading in CSEC Different?

• CSEC Crew are fully remote
• The CSEC role is one level – CSEC Crew are not eligible for promotional opportunities  
  • Development of these crew is centered around subject matter expertise and customer service excellence
• Opportunities to shape what the future of CSEC looks like

What Makes These Roles Stand Out?

Crew & Client Centricity

Thrive in Ambiguity

Critical Thinking & Strategy

Relationship Management & Communication

Collaboration Across the Enterprise

Business Impact & Exposure

Business & Technical Acumen

Responsibilities:

1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.

2. Provides guidance to crew on handling more complex issues. Generates reports and may prepare and deliver presentations to management.  May serve as the initial point of contact for clients or may handle escalated issues via third-party providers.

3. Ensures team service levels are met. Monitors team's communications with clients and provides immediate, specific, and actionable feedback.

4. Coaches crew on navigation of client scenarios to strengthen client relationships and identify outside, includable assets. May collaborate with other internal partners and teams in support of the client relationship to resolve issues.

5. Develops and maintains proficient knowledge of Vanguard funds, products, and services. Understands the overall Financial Services industry and related legal, tax, and regulatory issues to guide clients. Analyzes department and industry changes and their impact on client service operations.

6. May include day-to-day oversight of third-party providers.

7. Participates in special projects and performs other duties as assigned.

Qualifications:

• Minimum of three years related work experience in the Financial Services industry. Two years experience in client services preferred. Supervisory experience preferred.
• Undergraduate degree or equivalent combination of training and experience required.
• This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties. SIE, Series 7, Series 63

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as iniduals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Title: Full-Service Reviewer (QA Specialist)

Location: - US

Job Description:

Benefits:

• Medical, Dental & Vision Benefits Offered
• 401(k) matching
• Opportunity for advancement
• Training & development

Join Our National Team as a Full-Service Reviewer! 

Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, seeks a Full-Service Reviewer. 

In this role, you will serve as a member of the Claims Force Team (formerly known as Quality Assurance). The primary responsibility of the Full-Service Reviewer is to complete estimate and documentation reviews on direct program assignments for Service Level Compliance to carrier partner guidelines, estimating platform best practices, and based on industry standards, with work standards focused on accuracy, speed, and customer service. This position leverages previous industry experience to deliver exceptional results. This position will assist in supporting the department and network during a catastrophic event. 

Position: Full-Service Reviewer

Essential Duties/Responsibilities

• Complete accurate, timely estimate and documentation reviews through our main technology platforms: XactAnalysis & Xactimate, Claims Connect & Mobile Claims, Validate, CMS, Mitigate, and other estimating/claim management platforms and software.
  • Accuracy of work is measured by estimate reinspections
  • Timeliness of work is measured by automated reporting between documented events
• This position focuses on estimate, documentation, and commentary reviews for specific job types that include but are not limited to water, mold, fire, tarping, board-up, biohazard, abatement, other emergency services, contents, reconstruction, and large losses of all job types.
  • These reviews include utilization of knowledge of industry standards, carrier guidelines, and estimating best practices to ensure adherence to carrier service level agreements
  • This position elevates the inidual based on skill and expertise, to allow full flexibility to review multiple/all of the job types referenced; serving as a flex reviewer to support the daily demands of estimate uploads.
• Communicate directly with franchisees and insurance carriers to ensure that these requirements are being met.
  • Communication expectations include inbound and outbound phone calls, validation, CMS, claim management system notes, email, MS Teams, and other potential software/communication applications

   
• Coach franchises on opportunities to improve their estimating and documentation performance 
• Identify and communicate trends to Team Managers, Account Managers, Regional Business Coaches, and other organizational stakeholders.
• Provide assistance to franchises on estimating requirements and claim expectations, based on carrier guidelines, and support technical claim inquiries across the estimating/claim management platforms. 
• Provide support to the Team Manager and other leaders in the onboarding process of new team members and those in new positions, acting as a key support role in organizational and departmental success.
• The support provided to the franchise network and carrier partners provides an opportunity for Paul Davis to obtain more jobs through improved scorecard performance.
• Other duties as assigned.

 Competency – Knowledge, Skills, and Abilities: 

• Proficient use of a laptop and operating accessories
• Proficient use of Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint, Word, Excel)
• Subject matter expert-level knowledge and performance excellence within the insurance industry, including but not limited to mitigation, contents, and reconstruction concepts, operational practices, and verbiage 
• Ability to move through reviews of varying job types, estimate severity, and complexity
• Assertive, professional communication skills - adaptive communication based on the context of the information being conveyed, both verbal and written
• Proficient use of technology applications, including the creation of new documents
• Ability to independently problem solve, resolve conflicts, and manage priorities 
• Ability to learn and implement new processes related to our industry and the specific duties and responsibilities required to be successful in this role
• Ability to review estimates, documentation, and commentary promptly, with a focus on estimating accuracy
• Ability to complete multiple reviews within a given time frame 
• Knowledge of estimating platforms; Verisk, CoreLogic, Symbility, and other estimating software
• Knowledge of estimating principles for the insurance industry 
• Ability to learn and operate our primary operating systems 
• Ability to successfully pass required industry and company certifications on first attempt
• Ability to answer and communicate with PDRI, independent franchises, and PDO offices via phone and email 
• Ability to work with office equipment (fax, scanner, printer, phone system, computers) 
• Ability to work in our main operating systems 
• Ability to work independently 
• Ability to pass and maintain a satisfactory background check
• Ability to maintain a level of confidentiality 
• Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics

Required Education and Experience 

• High school diploma or GED
• Bachelor’s degree or equivalent experience in insurance claims or related field 
• One plus years of experience with industry estimating/estimate review.
• Two plus years of experience with contracting and/or fieldwork for a given trade

 Preferred Education and Experience

• Experience serving in a customer service role.
• One plus years of experience with industry estimating/estimate review.
• 5 plus years’ experience in the restoration industry regarding water mitigation/mold remediation, abatement, contents, fire structure cleaning, and reconstruction.

Physical Requirement

• Must be able to stay in a stationary position up to 100% of the time 
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
• Must be able to observe and perceive information on a computer and documents 
• Must be able to communicate and converse with customers over the phone 
• Occasionally will lift up to 10lbs
• Ability to safely operate a company vehicle

Work Environment  

The employee will be working remotely in their home office and will be exposed to normal conditions of air conditioning and heat. Most work will be conducted over email, video conferencing, and telephone. Employee must have access to a stable internet connection when working out of the office.  Employee must use the provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision.e. 

Travel   

This position may require up to 10% travel.  This position may require travel to franchise locations, trainings, and team meetings.   

Reasonable Accommodation for Disability   

Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified inidual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.

Disclaimer   

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Flexible work from home options available.

Compensation: $57,500.00 - $65,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Inidual

Have Pride In What You Do

Practice Continuous Improvement

Title: Operations Specialist ll

Location: Remote - United States

Job Description:

Company Description

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. 

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Department Description

Palmetto Home is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing, customer management system, and milestone quality control system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption.

Location

This is a remote-based position, with preference of PST time zone.

Working Hours

Monday - Friday: 12PM - 9 PM EST (9AM - 6 PM PST).

Reporting

This position will report to the Team Lead, Platform Operations.

Summary of Role 

The Platform Operations II role is critical to the success of the LightReach Platform, managing the underwriting and technical document processing surrounding Palmetto’s financial products, as well as providing installer support  to ensure smooth intake surrounding all financial product transactions. Additionally, the role is responsible for frontline knowledge base management, communications management, and compliance monitoring. The role is at the forefront of installer support and ecosystem management.

Strategic & Tactical

• Support EPC partner requests via intercom mechanisms, removing friction and blockers to any transactions. 
• Be the primary driver of Capital Markets Operations  infrastructure, including knowledge base resources, internal & external communications, support systems, best practices, etc. 
• Manage all queues & action areas within the financial portal to ensure smooth transactions. 
• Provide consultative service to transaction partners. 
• Coordinate with internal colleagues to smooth out any friction points or blockers relating to milestones. 
• Provide coaching and training transaction partners & sales reps. 
• Maintain datasets on frontline support activity to drive improvement in the quality of the product.
• Surface platform improvements to attack common problems observed. Assist in the continuous evaluation and improvement of internal processes and help build systems that meet current and future company service expansions.

Qualifications

• Minimum 2+ years of experience in a customer, tech, or sales support role
• Knowledge of solar, HVAC, or geothermal industries preferred 
• Spanish speaker is a plus
• You’ve got a passion for servant leadership, willing to support frontline sales reps and team members to successfully transact on the Palmetto financial product platform. 
• You maintain a high level of emotional intelligence, able to navigate through stressful situations in a tactful manner. 
• You work well in a fast paced, computer-oriented environment, and are an excellent conversational writer
• You are proficient in web-browser hotkeys/shortcuts, and have a high typing speed of at least 40 words per minute.

Employment is contingent upon the successful completion of a background check. 

Equal Employment Opportunity

Palmetto embraces ersity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or any other status protected under federal, state, or local law.

Title: IT Sourcing Agent (Hybrid Schedule)

Location: Westwood, MA

Manchester, NH

Berlin, CT

Job Description:

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Role and Scope of Position:

Essential Functions: 

Tactical

• Efficiently conducts Request for Proposals (RFPs), negotiates, and executes contracts independently, and supports internal business partners on assigned procurement activities.
• Leads the sourcing, negotiation, and contracting process for medium value contracts/commodities.
• Has a working understanding of contracting practices and General Terms and Conditions (GTC).
• Gathers and interprets market data to gain understanding of spend and facilitate data analytics to support spend portfolio.
• Strategically plans and implements a defined sourcing and contracting structure.
• Proven experience within cost savings, sustainability, and various spend concepts and priorities.
• Serves as a subject matter expert in managing moderately complex situations and/or larger sets of data.
• Develops sources of supply, establish procurement schedules, and assists in supplier pre-qualification activities.
• Produces and analyzes Supplier Relationship Management (SRM) scorecards.
• Establishes and monitors contract and supplier performance including Key Performance Indicators (KPIs) for medium complexity categories; and reviews with business groups and uses the data to improve future performance and strategy development.
• Updates, processes, and approves procurement records in a timely manner as directed.
• Coordinates with end users and suppliers to provide visibility and communicate updates.
• Supports coworkers and provides timely responses and guidance as it relates to the processing of their contracts/commodities. Ensures tactical support tasks are completed in a timely manner and with accuracy.

Strategic

• Communication - Identifies and outlines medium complexity issues. Able to engage small teams to present simple proposals and gain buy-in.
• Knowledge/Experience - Utilizes tools and resources available, has moderate understanding of systems and processes, and demonstrates proficiency in Microsoft Office 365 products. Uses this knowledge and experience to effectively facilitate the sourcing & contracting processes.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill: 

• Requires basic knowledge of procurement / sourcing, supply market trends and supplier economics.
• Full understanding of purchasing and inventory systems.
• Basic understanding of contract language terms and conditions as well as experience drafting contract agreements.
• Must be able to analyze contracts, terms and conditions, and ramifications of contractual verbiage as it relates to the product, service, and supplier in question.
• Solid understanding of business / financial principles.
• Must possess the skills to interpret and analyze data to present and interpret outcomes.
• Must be able to explain data to all end users and to identify sourcing opportunities from data.
• Strong problem solving, decision making, and influencing skills.
• Strong negotiation skills.
• Excellent communication, presentation, and interpersonal skills.
• Project management skills, including the ability to prioritize against time sensitive deadlines.
• Proficient skill level with MS Office (Word, Excel, PowerPoint).

Education:     

• Bachelor’s Degree or equivalent related experience

Experience:   

• Minimum of three (3) years related experience
• Demonstrated experience with strategic sourcing responsibilities for various commodities, both products and services, in operational procurement and sourcing

Licenses & Certifications:  

• Certified Purchasing Manager (C.P.M.), Six Sigma, Lean, Process or Project Management certifications desirable

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.
• Work is performed primarily in an office environment which requires standing, sitting, walking, climbing stairs, writing, typing and communicating. Up to 25% travel.
• Repetitive movement of hands and fingers through typing and writing.  Reaching with hands and arms.  Occasional standing, walking, stooping or bending.

Mental Aspects:

• Work includes analyzing, planning, organizing, evaluating and documenting.  This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$94,390.00-$104,880.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Title: Principal Clinical Specialist, Coronary Renal Devernation - Albany, NY

Location: Albany, New York, United States of America

Job Description:

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

Bring your clinical talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in clinical and sales support as we engineer the extraordinary and change lives. 

POSITION DESCRIPTION:  

Provide technical, educational and sales support to assist the district in meeting assigned Coronary Renal Denervation (CRDN) sales and customer service objectives with a heavy emphasis on supporting CathWorks FFRangio. CRDN seeks collaborative candidates who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. We look for candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice, and taking action.  This position will be the customer's first line contact for the CRDN daily operations at assigned accounts. 

** This position is a field-based and regional role. Must be able to travel up to 70% of the time within regions** 

To find all CRDN Clinical Specialist roles available please use #CRDNCS in the key word search at Medtronic Careers.

POSTION RESPONSIBILITIES: 

• Sales Support for CRDN business units and will assist with the implementation of the sales strategy of the remaining CRDN business units.  

• Support the regional CRDN sales strategy as set forth by the National Sales Director; working with sales representatives and managers of all business units to achieve business plans.  

• The Clinical Specialist Manager (CSM) and National Sales Director may include primary responsibility for sales if no other sales representative is assigned to the business unit.

Technical Support:  

• Represents Medtronic during procedures and implants of products to provide troubleshooting and other technical assistance.  

• Receives technical inquiries by telephone. Research solutions to questions or problems (e.g. product selection issues, technical questions about Medtronic CRDN products when appropriate, etc.)

Educational Support:

• Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and pacing through conducting and/or coordinating: 

•  1. One-on-one training sessions 

•  2. In-service education programs 

•  3. Seminars and/or outside symposiums 

• Assist DM, CSM and in-house training department in educating/training new Clinical Specialists and sales representatives.  

• Provide training and resources for hospital staff to enable them to conduct training for their personnel (“train the trainer”).

Sales Support:  

• During/following cases: 

• Complete necessary documentation and phone calls (customer service).  

• Update sales representatives concerning cases. Immediately notifies representatives regarding issues or problems requiring follow-up.  

• Serves as effective Medtronic representative to physicians and support staff regarding Medtronic products, service, and support. 

• Maintain current knowledge regarding CRDN, Medtronic programs, products and services and competitive products.  

• Maintains open, effective communication with all district personnel, customers, and other Medtronic employees  

• Performs other related duties as assigned

BASIC QUALIFICATIONS: 

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME   

• High School Diploma and 11 years clinical or sales experience in healthcare OR  

• Associate Degree and 9 years of clinical or sales experience in healthcare OR  

• Bachelor's Degree and 7 years of clinical or sales experience in healthcare

DESIRED/PREFERRED QUALIFICATIONS (optional): 

• Relevant industry, healthcare, industry, marketing, or medical education experience considered where there is specific focus on awareness and education or medical project management.  

• Expertise with Microsoft Outlook, Excel, Word and PowerPoint and system tracking.    

• Strong project management skills and experience coordinating and executing marketing programs.  

• Excellent interpersonal, written, and verbal communication skills.  

• Excellent work ethic   

• Thorough working knowledge of medical terminology, medical procedures, and the medical device industry.  

• Excellent customer service skills and problem resolution skills.  

• Ability to effectively build and maintain positive relationships with peers and colleagues across organizational levels.

PHYSICAL JOB REQUIREMENTS: 

• Continuous verbal and written communication. 

• Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level 

• Sitting, standing and/or walking for up to eight plus hours per day 

• Environmental exposures include eye protection, infectious disease and radiation 

• Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R. 

• Frequently required to use hands to finger, handle or feel objects, tools or controls 

• Ability to effectively use a mobile phone, PC, keyboard and mouse 

• Frequent bending/stooping, squatting and balance 

• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer 

• Ability to travel extensively with ease 

• Must be able to drive approximately 80% of the time within assigned territory 

• Environmental exposure to infectious disease and radiation  

• Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

Salary ranges for U.S (excl. PR) locations (USD):$120,000 - $135,000

The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Learn more about our business, mission, and our commitment to ersity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified iniduals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About Us:

Shuffle.com is rapidly becoming a leader in the cryptocurrency, sports, and gambling industry. As we continue to grow, we’re looking to expand our Player Support team, which is dedicated to delivering exceptional service to our players.

The Role:

As a Player Support Representative, you’ll be the primary point of contact for our players, ensuring they have the best possible experience on our platform. Your role will involve assisting players with any queries they may have and helping them fully enjoy what Shuffle.com has to offer. All interactions with our players will take place via chat - no phone calls!

What We’re Looking For:

You don’t need previous experience in the cryptocurrency, sports, or gambling industries; we’re prepared to provide all the necessary training on the job. What matters most is your quick thinking, excellent communication skills, and ability to offer personalised attention to our players.

Ideal Candidate:

• Customer-Focused: You’re passionate about providing top-notch customer service and can maintain a player-centric approach in all interactions.
• Resilient & Quick-Thinking: You can think on your feet and handle player queries with confidence and ease.
• Eager to Learn: You’re excited about the opportunity to grow with us and develop your career.

Key Responsibilities:

• Live Chat Support: Deliver high-quality, fast customer support via live chat.
• Client Focus: Maintain a strong dedication to player satisfaction and client focus in all your interactions.
• Attention to Detail: Demonstrate a keen eye for detail and excellent problem-solving skills.
• Professional Communication: Address and resolve player inquiries in a timely, professional manner, ensuring every player feels valued.

Skills & Attributes:

• Proactive & Adaptable: You have a proactive personality and a strong willingness to learn and adapt to new challenges.
• Strong Communicator: You’re proficient with computers and have excellent written communication skills, with a focus on correct grammar.

Why Shuffle.com?

This role is perfect for someone looking to be part of a rapidly growing company where you can collaborate and help us build something great. We’re committed to creating an inclusive team environment where everyone can thrive, have fun, and grow together.

We have regular team events and take the time to foster talent. We want you to grow and get as much out of this role as you put in.

How to Apply:

If you’re passionate about delivering outstanding customer service and want to advance your career with a company at the forefront of the sports and gambling industry, we’d love to hear from you.

Application Assessment:

Communication is key to this role, as you’ll be the face of our online platform, directly engaging with players. Show us your communication skills by striking the right balance between being factual and persuasive, while letting your personality shine through in your writing. Please also include your Telegram handle in the second response.

Title: Patient Engagement Coordinator ~ Integrated Care Management Ambulatory Team

Location: Cambridge, Massachusetts, US

Job Description:

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Integrated Care Management Patient Engagement Coordinator (PEC) assists the Integrated Care Management team of RNs and Social Workers within Care Management to coordinate care for at risk patient populations within the BILHPN Performance Network.

The Patient Engagement Coordinator works centrally and across all geographic teams supporting the central referral processes in place within the EPIC EMR and Outlook email. The integrated care management patient engagement coordinator, under the direction of the managers and collaboratively with team members, assigns appropriate referrals across teams, communicates back the status of referrals as appropriate, and triages referrals to the appropriate supportive resource (ex. Payor care management program, delegated care management teams, other BILH or BILHPN teams).This role will work within the EMR. This role is expected to take on additional care coordination tasks with oversight and guidance of the clinical management team. Duties may include facilitating Epic EMR portal messaging, facilitating patient mailings, screening calls that come into a central department phone number. assisting with outreach and coordinating follow-up care and community resources as needed under the direction of the care team members.

The Patient Engagement Coordinator assists the care team members in coordinating care for at risk patients within the BILHPN Performance Network. targeted Medicare Accountable Care Organization (ACO) patient population. The Patient Engagement Coordinator communicates with hospitals, post-acute facilities, assisted living facilities and home care agencies for case information.

The Patient Engagement Coordinator works with the patient registry, electronic health record, and patient tracking systems to assist with outreach, documentation of goal progress, and coordination of follow-up care and community resources as needed under the direction of the care team members.

Job Description:

• Hybrid / Remote Schedule

Essential Duties & Responsibilities including but not limited to: 

1.    Supports the assigned care management team through administrative processes and workflows.

• Maintains strict adherence to BILHPN Confidentiality policies and HIPAA requirements.
• Incorporates BILHPN Standards of Behavior and Guiding Principles into daily activities.
• Complies with all BILHPN Policies and Procedures, including policies and procedures related to member outreach and engagement, care coordination, care management, and care transition functions and activities.
• Maintains current and accurate documentation within the LMH-ACO care management electronic record, per established organizational policies and procedures. 
• Complies with behavioral expectations of the Department and BILHPN.
• Maintains courteous and effective interactions with colleagues, members, and all others. 
• Demonstrates an understanding of his/her job description, performance expectations, & competency assessment.
• Demonstrates a commitment toward meeting and exceeding the needs of BILHPN’s customers and consistently adheres to Customer Service standards.
• Participates in departmental and/or interdepartmental quality improvement activities.
• Participates in and successfully completes mandatory education and training, as assigned.
• Performs all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

Education:

High School diploma or GED required. Bachelor's degree preferred

Experience:

Office setting experience required

Those with experience in the healthcare system, including internships, are encouraged to apply

Skills, Knowledge & Abilities:

• Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues.
• Good knowledge of medical terminology.
• Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met.
• Must possess basic computer skills to input and retrieve clinical information. Utilizes critical thinking and good judgment in performance of tasks.
• Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth workflow
• Must type 55 wpm.  Strong oral and written communication skills.  Proficiency with Microsoft Office and other database experience as well as proficiency with email and Internet is required.

Dept./Unit Specific Skills: 

• Incorporates BILHPN Guiding Principles, Mission Statement and Goals into daily activities. 
• Complies with all BILHPN Policies.
• Maintains courteous and effective interactions with colleagues and patients and families.
• Demonstrates an understanding of the job description, performance expectations, and competency assessment.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
• Participates in departmental and/or interdepartmental quality improvement activities.
• Participates in and successfully completes Mandatory Education.

Pay Range:

$25.00 - $32.00

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Title: Carrier Provisioning Representative

Location: USA - Remote

Full time

job requisition id: JOBREQ-28221

Job Description:

At Fusion Connect, we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you.

If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place.

We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together.

Job Description Summary:

The Carrier Provisioning Representative is responsible for the end-to-end processing and coordination of customer services across Access (circuit provisioning), Local Number Portability (LNP), and Toll-Free (TF/YF) ordering.

Job Description:

Essential Duties and Responsibilities include the following (other duties may be assigned):

Order management & execution

• Process and manage orders for LNP (port-in and port-out requests), Toll-Free (TF/YF) provisioning and routing updates, and Access services (Ethernet, DIA, Broadband).
• Submit accurate orders to carriers and vendors, ensuring all required information is complete.
• Manage installs, changes, and disconnects across all supported service types.

Order lifecycle ownership

• Own the full lifecycle of assigned orders from submission through completion.
• Track order progress, monitor milestones, and ensure adherence to committed due dates.
• Perform or support service validation, including test calls, turn-up confirmation, and routing validation.
• Maintain accurate and timely updates in all required systems (OSS, tracking tools).

Carrier & vendor coordination

• Proactively follow up with carriers and vendors to drive order progress and resolve delays.
• Coordinate across multiple carriers for porting, circuit delivery, and toll-free routing.
• Support issue resolution by gathering details and driving next steps with appropriate parties.

Issue identification & escalation

• Identify risks, delays, or discrepancies that may impact service delivery.
• Escalate issues appropriately and follow through to resolution.
• Support troubleshooting for provisioning, routing, or activation-related issues.

Communication & collaboration

• Provide clear, concise status updates to internal teams supporting customer communication.
• Partner with cross-functional teams, such as Service Delivery and Engineering, Support, to ensure successful delivery.
• Respond to inquiries within team queues or shared mailboxes in a timely manner.

 Knowledge, Skills and Abilities Requirements:

• Excellent attention to detail with the ability to manage multiple complex orders simultaneously.
• Effective time management and organizational skills in a fast-paced environment.
• Ability to prioritize workload and adapt to shifting priorities and deadlines.
• Strong problem-solving skills with a proactive, solutions-oriented mindset.
• Strong sense of ownership and accountability for order delivery.
• Ability to work independently while collaborating effectively within a team.
• Positive attitude, persistence, and strong work ethic.
• Self-motivated with a willingness to take initiative and learn.
• Clear and professional written and verbal communication skills.
• Strong computer skills required: Outlook, Excel, Word, and provisioning/order management systems.

Title: HR Coordinator

Job Description:

remote type

Partially Remote

locations

Dripping Springs, TX

time type

Full time

job requisition id

R26_001465

Location:

HHS Home Office

Pay Rate:

Hourly - Hourly Plan, 22.00 USD Hourly

Work Shift:

Job Description

Responsibilities

HR Coordinator

Act as the primary contact to field HR questions and concerns for all HHS employees. Support the daily operations of the HR department to deliver efficient and effective customer service. This is a hybrid role with 3 days in the office and 2 days remote each week. The first 90 days must be completed fully in the office.   

Responsibilities

• Act as the primary resource to field HR questions via phone, email, and help ticket

• Manage day-to-day general tasks and functions for HR administration

• Input information into HR systems in a timely and accurate manner

• Pull reports and provide data to support internal and external customers

• Troubleshoot and resolve integration/data issues for HR systems

• Manage I-9 verifications and the employment verification process 

• Provide administrative support for the team through invoice entry, printing, and organizing documents, and more

• Coordinate with other members of the HR team to provide excellent support for all customers

• Provide training support for managers during company orientation

• Performs other job-related duties as assigned

Skills

• Interpersonal Skills: Ability to interact with iniduals at all levels of the organization

• Communication: Effective written, spoken, and non-verbal communication

• Customer Service: Service-oriented mentality with a focus on exceeding expectations

• Professionalism: Maintain a positive and professional demeanor 

• Decision Making: Ability to quickly make sound decisions and judgments 

• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs

• Team Player: Willingness to provide support where needed to achieve outcomes

• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings

• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 1+ years of HR experience

• Experience with data entry

• Knowledge of Microsoft Office products (Word, Excel) and/or Google Workspace 

• Associate degree or relevant certification is preferred

• Working knowledge of all human resources functions is preferred

What We Offer

• Paid time off (vacation and sick)

• Medical, dental, and vision insurance

• 401(k) with employer match

• Employee assistance program (EAP)

• Employee resource groups (ERGs)

• Career development and ongoing training

Important to Know

• Veterans and candidates with military experience are encouraged to apply.

• HHS is an Equal Employment Opportunity Employer committed to workplace ersity and inclusion.

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. 

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where iniduals of all backgrounds are heard, respected, and encouraged to grow.

App-Corp

Title: Product Support Engineer

Location: Phoenix

Location

Phoenix; Dallas, TX; Toronto

Employment Type

Full time

Location Type

Hybrid

Department

Support

Department: Support

Job Description:

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee.

As a Product Support Engineer at Semperis, you will be an essential member of our Technical Delivery team. You will be responsible for solving technical issues and provide stellar customer service on our security and identity products offered to our customers. You will be integral in shaping future product development by listening to customer challenges and providing ongoing feedback to our management, Product, and R&D teams.

**This is a hybrid role (2–3 days per week in one of our offices). We can only consider candidates located in one of the following cities:

• Phoenix, AZ

• Toronto, Canada

• Hoboken, NJ

• Dallas, TX

• Ottawa, Canada

Duties and Responsibilities

• Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level

• Develops and maintains in-depth working knowledge of minimum 1 or 2 Semperis primary product(s) assigned to support.

• Monitor the Support Queue to ensure all SLA are being met.

• Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).

• Experience with Cloud technologies like Azure, AWS, and Google.

• Tracks and updates all customer support issues and logs them within the case in CRM platform like Salesforce.

• Create Knowledge base articles on a regular basis to grow and mature our KB repository.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Successfully anticipates, identifies, and resolves issues/concerns both internally and externally.

• Develops and presents solutions to appropriate parties. Professionally and proactively handles problems and/or conflict resolution.

• Uses sound judgment regarding escalation of issues to client or company management.

• Meets time requirements for all assignments, with minimal reminders. Prioritizes work effectively and actively works to find more efficient ways to accomplish assignments and tasks.

• Provide pre-sales technical assistance and product education

• Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas

• Willingness to travel to customers or events as necessary

Qualifications and Requirements

• 2-4 years working in either an enterprise IT or enterprise software organization or for a system integration vendor.

• Strong working knowledge and hands-on experience with Active Directory — you have administered or performed troubleshooting of an enterprise Active Directory environment.

• Worked at least one customer-facing role as a support engineer, system administrator, or another technical role.

• Proven troubleshooting abilities.

• Awareness of the identity and access management and infosec product landscapes, and technical features of competing products within the ecosystem.

• Knowledge of Azure AD and Office 365 is a plus, especially from the perspective of installation, administration, and support.

• Experience deploying and supporting solutions in a production environment.

• Ability to communicate with technical contacts and technical decision-makers at the customer.

• Bachelor’s Degree in a related field. CS, Economics, or Engineering is a plus, or other relevant technical degree or equivalent experience.

• Excellent verbal and written English communication skills.

Bonus Points:

• Infosec experience

• Identity and Access Management experience

Why Join Semperis?

******Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices—or where the job description specifies a required location—will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days.

Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.

Title: Outreach Coordinator

Location: El Segundo, CA

Job Description:

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and iniduals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

THE ROLE:

The Outreach Coordinator is responsible for coordinating services for new families referred by the Regional Centers. This role serves as the first point of contact for families starting services, ensuring timely communication, accurate documentation, and seamless coordination with Regional Center staff. The Outreach Coordinator tracks referrals, ensures provider applications and agency care plans are complete, and collaborates with Community Partnerships and Operations teams to deliver a high-quality experience.

Primary Responsibilities

• Coordinate services for new consumers referred by Regional Centers.
• Serve as the first line of communication for families, addressing questions and concerns promptly.
• Maintain relationships with Regional Centers and ensure timely updates on referrals.
• Conduct intake processes through phone, email, text, or virtual meetings.
• Track referral progress and document communication in Salesforce.
• Assist families with provider applications, onboarding, and troubleshooting issues.
• Follow up with families and providers to ensure a smooth service initiation process.
• Work closely with Operations and Community Partnerships teams to align consumer needs with agency services.

This is a hybrid position, coming into the Fullerton office 1x per week. 

Please note that this is a temporary position.

WHAT YOU BRING TO THE TABLE:

Skills

• Strong interpersonal and communication skills to build relationships with families, providers, and referral sources

• Problem-solving ability to troubleshoot onboarding obstacles and resolve inquiries efficiently

• Excellent time management and organizational skills to handle multiple referrals and follow-ups

• Attention to detail in documentation and data entry across multiple systems

• Positive, energetic, and proactive approach to supporting consumers and families

• Discretion and professionalism in handling confidential information

Qualifications

• Spanish fluency is required 

• Customer service or client-facing experience (1–2 years preferred)

• Ability to work in a hybrid setting, including scheduled in-office days

WHAT WE BRING TO THE TABLE:

Learn more about 24 Hour Home Care's benefits for temporary employees here!

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of ersity and inclusion.  Iniduals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring iniduals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. 

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Inidualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions.  At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Inidualized Assessment.

_Iniduals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information._For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$21.84 - $23.89 USD

Title: VP, Client Services

Location: USA - Remote - US - Remote - EE

Job Description:

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First

What you can expect in a Vice President, Client Services role with TaskUs:

You will be a key leader in our organization, responsible for managing and nurturing strategic client relationships to ensure the delivery of exceptional BPO services. 

This role specifically focuses on overseeing the partnership with a high-profile client in the transportation/mobility industry, steering the team toward surpassing client expectations, and contributing to the overall success and growth of the company.

In addition to ensuring client success, you will play a direct role in the growth, change, and innovation of the business by establishing vertical strategic plans and initiatives. 

Key Responsibilities: (including, but not limited to):

1.Client Relationship Management:

• Develop and maintain strong, collaborative relationships with key stakeholders within the client organization.

• Understand the client's business objectives, challenges, and industry trends to align our services accordingly.

• Act as the primary point of contact for addressing client concerns, resolving issues, and ensuring overall satisfaction.

2.Strategic Planning:

• Work closely with the executive team to develop and execute strategic plans for client engagement and growth.

• Identify opportunities for upselling and cross-selling additional services to enhance the value proposition for the client.

3.Team Leadership:

• Lead and inspire a high-performing team of Client Service Managers and Directors, fostering a culture of accountability, teamwork, and continuous improvement.

• Provide guidance, mentorship, and support to team members, ensuring professional development and skill enhancement.

4.Performance Monitoring:

• Establish and monitor key performance indicators (KPIs) to assess the success of client service delivery.

• Implement measures to continuously improve operational efficiency and exceed service level agreements (SLAs).

5.Collaboration with Internal Departments:

• Collaborate with operations, quality assurance, and other internal departments to ensure seamless service delivery.

• Facilitate effective communication between client services and other teams to address client needs promptly.

Requirements:

• Proven experience in a senior client services role within the BPO industry (mobility/transportation vertical) or consulting organizations.

• Strong understanding of transportation, mobility, AV or related industries.

• Experience leading large scale global contact center operations in a mixed outsourced and in-house environment.

• Proven success with introducing innovations to clients such as automated customer service technology, chatbots, and AI interfaces.

• Exceptional leadership and communication skills.

• Strong experience and understanding of workforce management, business intelligence and financials. Specifically - you have working familiarity with at least one WFM system (ex. Nice, Verint, Teleopti) one BI system (ex. Microsoft Power BI, Tableau, Google Data Studio), and the ability to build, interpret and manage data in an Excel based P&L.

• Strategic thinking and problem-solving abilities.

• Demonstrated success in client retention and growth.

• COPC or Six Sigma certifications or training are a plus.

Work Location / Travel: 

• The position is fully remote

• Domestic and International travel 50%

Salary range: $160k - $190k, bonus, equity plan 

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support ersity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Title: Hybrid Collections Account Representative

Location: Houston, Texas, 77084, United States

Department: Call Center Operations

Hybrid

Job Category: Call Center Operations

Job Description:

Description

This is a hybrid position in the Houston, TX area, candidates MUST reside in the Houston area and be able to work from home.

Training starts April 20, 2026!!!

This role will initially be in office for the first seven (7) weeks which will include four (4) weeks of training. The position will then transition to a Hybrid work schedule. | Full-Time | Competitive Pay + Monthly Bonuses Hybrid | Full-Time | Competitive Pay + Monthly Bonuses

Join ARS National Services Inc. — where your hustle meets opportunity.

Why You Should Join Us

You’re a confident communicator. A creative problem solver. A natural negotiator. At ARS, we give you the platform — and the tools — to shine.

We're on the lookout for driven, customer-focused professionals to help consumers navigate financial difficulties and find real solutions. Whether you're starting fresh or ready to bring your experience to a company who actually invests in your success, this is your moment.

What’s in It for You?

• $16-18 per hour depending on level of collections experience
• Hourly rate bump after training graduation
• Performance-based monthly bonus opportunities
• 100% Remote in Jacksonville – We supply the gear, you bring the energy
• 60%+ in Office in Houston and 40% Remote
• Career development + promotion potential
• Full benefits (Medical, Dental, Vision, 401k)
• Paid Sick Time, Vacation Time, and 8 paid holidays
• A team that supports, trains, and wants to see you succeed

What You’ll Do

• Handle inbound/outbound calls with empathy and confidence
• Analyze financial situations and offer tailored solutions
• Negotiate payment plans, settlements, and full repayments
• Stay sharp with quality and FDCPA compliance
• Keep accurate records and collaborate with team leads
• Engage with your team on camera during shifts

What You Bring to the Table

• High school diploma or GED
• Strong communication skills — assertive, clear, and professional
• Critical thinking + active listening = your superpowers
• Comfort with basic math (yes, you’ll be working with percentages!)
• Collections, sales, or call center experience? That’s a plus!
• Basic computer skills & reliable high-speed internet

Your Schedule

• Mon–Fri: 8AM–5PM or 9AM–6PM
• One evening per week: 10AM–7PM or 12PM–9PM
• One Saturday per month: 8AM–12PM or 9AM–1PM

Are You Camera-Ready?

This role will initially be an Onsite position in the Katy / Houston area, and will transition to a Hybrid role after the first seven (7) weeks of employment. However, you’ll still be an active, visible part of the team. During work hours, expect to be on camera and engaged — just like in the office (but better coffee and comfier clothes when working from home).

Let’s Make It Official

If you're ready to start a meaningful, rewarding career in a stable industry, we want to hear from you. Bring your drive. Bring your goals. We’ll bring the support.

Click “Apply Now” to join ARS and be part of a team that values integrity, commitment, and growth.

DISCLAIMER

ARS is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an inidual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on race, religious creed (which includes religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, and related conditions), gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. All such discrimination is unlawful.

ARS National Services. Be MORE.

Qualifications

Education

Required

High School or better in General HS Diploma.

Title: Social Media + Ops Coordinator (Contract / CTH)

Location: United States

Remote

Job Description:

Boom Entertainment is redefining the way fans engage with sports through innovative, high-quality sports products. Our flagship app, Boom Sports, delivers a fast, fun, and accessible Daily Fantasy Sports experience that’s open to players of all skill levels. To date, players on Boom Sports have won close to $100 million in prizes, and our user base continues to grow as more fans choose Boom as their go-to place to play.

Boom is a small team with high standards. We move fast, operate with urgency, and expect high ownership. You will be trusted to figure things out, spot issues early, and drive solutions without heavy process or close oversight. If you want responsibility and work that has real impact, Boom can be an excellent fit. If you prefer a slower pace, highly defined tasks, or being told exactly what to do each day, Boom may not be the right environment.

We're looking for a Social Media & Operations Coordinator who lives and breathes sports content. This is a role where half your time will be spent creating short-form video content that grows our social presence across TikTok, Instagram Reels, and YouTube Shorts, and the other half will be spent supporting live sports operations, including managing contests, monitoring games, and ensuring our users have a seamless experience on game nights.

Responsibilities: 

• Create and publish short-form video content (TikTok, Instagram Reels, YouTube Shorts) focused on sports, DFS, and sports betting

• Develop content ideas tied to the sports calendar, such as game previews, player props, trending moments, and recaps

• Grow and engage our social media audience with a focus on the sports betting and DFS community

• Track content performance and iterate on what works by reading analytics and adjusting strategy

• Stay on top of social media trends, platform algorithm changes, and what’s working in the sports content space

• Collaborate with the product and marketing teams to align content with app launches, promotions, and campaigns

• Support live sports operations during game nights, including contest management, game monitoring, and user experience oversight

• Help manage and QA daily fantasy contests across multiple sports

• Monitor live games for scoring issues, injuries, and other events that impact contests

• Assist with customer support escalations during peak hours

• Contribute to operational processes and documentation as the team scales

Qualifications:

• Proven track record creating short-form video content with quantifiable success (2+ videos with 100K+ views OR a managed account with 10K+ followers in sports/betting)

• Deep knowledge of sports, sports betting, or daily fantasy sports; you follow the games, know the storylines, and understand the culture

• Proficiency with video editing tools; use whatever you’re fast with (CapCut, Premiere, Final Cut, etc.)

• Strong understanding of TikTok, Instagram Reels, and YouTube Shorts algorithms and best practices

• Comfortable working a flexible schedule that includes nights and weekends during live sports events

• Self-starter who can manage their own content calendar and hit deadlines without constant oversight

• Regularly uses AI tools to accelerate output, reduce manual effort, and improve the quality of deliverables

Preferred Qualifications:

• Experience with DFS platforms (DraftKings, FanDuel, PrizePicks, Underdog, Boom, etc.)

• Experience in a startup or fast-paced environment where you wore multiple hats

• Experience growing a social media account from scratch or significantly scaling an existing one

This role is not for you if:

• You prefer a steady state job where priorities rarely change.

• You want highly detailed instructions before starting work.

• You are uncomfortable owning deadlines and accuracy without close oversight.

• You do not enjoy improving processes, documentation, and structure where gaps exist.

This is a fully remote, contract / contract-to-hire position. You’ll start as a contractor at 40+ hours per week with a clear path to a full-time employee role (if desired) with benefits, based on performance.

Compensation range: $42,000 - $57,000 (based on experience).

Title: Staff Customer Success Manager

Location: United States Remote

Full-time

sJob Description:

About GitHub

GitHub is the world's leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations: In this role you can work from Remote, United States

Overview

As a Staff Customer Success Manager, you serve as a strategic partner to executive-level business and technical decision makers, driving alignment on customer priorities and supporting them in realizing their digital and business transformation goals. Leveraging your deep experience and a data-driven approach, you guide customers in measuring adoption activities against Key Performance Indicators (KPIs), using tools such as GitHub value maps to align customer needs with the right solutions and processes.

You independently build strong relationships with key stakeholders and relevant partners, proactively expanding adoption into new business units and maximizing value realization in complex enterprise environments.

You are highly effective at collaborating with internal cross-functional teams, including Sales, Engineering, Product, Services as well as Microsoft account teams and other key stakeholders to ensure seamless execution of customer strategies. You are accountable for operational excellence and customer health, ensuring process compliance, managing your portfolio, and resolving blockers using key tools and insights. Acting as the voice of the customer, you surface and address feedback and escalations, driving continuous improvement by sharing insights.

As a Staff CSM, you lead by example-by influencing, leading and actively contributing to organization-wide initiatives with cross-functional teams, actively contributing to internal & external communities, modeling & sharing best practices across teams, mentoring team members, and providing thought leadership & industry expertise through customer and community engagement.

Responsibilities

• Drive strategic alignment and business outcomes across internal teams and customer organizations, grounded in a deep understanding of customers' business priorities and needs, and demonstrating an ability to speak to trends that affect regulatory industries in particular.

• Build trusted executive relationships within highly complex large enterprises, influencing key decision-makers and advocating for customer outcomes through credible, data-driven insights.

• Leverage analytics and customer intelligence to inform adoption strategies, optimize KPIs, and demonstrate measurable business value through strategic success plans.

• Guide customers through digital and AI transformation, serving as a strategic partner in defining, executing, and scaling initiatives while proactively managing compliance, risk, and change.

• Orchestrate cross-functional collaboration to remove blockers, align technical and business resources, and deliver cohesive account strategies that accelerate secure adoption and tangible results.

• Ensure operational excellence through pipeline management, governance, and business reporting; synthesize customer insights to shape internal priorities and maintain stakeholder alignment.

• Continuously deepen expertise across GitHub's platform, regulated industry requirements, and evolving technology trends; mentor peers and contribute to the broader success community.

Qualifications

Required/Minimum Qualifications

• 10+ years experience in customer success management, software adoption management, technical account management, professional services consulting, service delivery management, or customer-facing program management, executive stakeholder management

• OR Bachelor's Degree in Business, Engineering, Technology or related field AND 8+ years experience in the above areas

• OR Master's Degree in Business, Engineering, Technology or related field AND 6+ years experience in the above areas

• OR equivalent experience

• 5+ years' experience working at Enterprise SaaS B2B Software / AI First companies or relevant consulting experience

• Ability to travel up to 25% to serve business or customer needs

Preferred Qualifications

• 5+ years' experience in change management and/or technology adoption
• Strong preference for deep experience in regulated industries (financial services, manufacturing, healthcare, government and life sciences)
• Prior experience supporting products in the DevOps, DevSecOps, Developer AI or SDLC industry
• Ability to be dynamic in approach to work while also managing ambiguityShape

Compensation Range

The base salary range for this job is USD $100,880.00 - USD $267,680.00 /Yr.

In addition, this role also has the opportunity to earn sales incentives. On target earnings (OTE) is based on a 80/20 base salary/sales incentive.

These pay ranges are intended to cover roles based across the United States. An inidual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on inidual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world's leading AI-powered developer platform with 150 million developers and counting. We're also home to the biggest open-source community on earth (and 99% of the world's software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We're remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are-because we know that people flourish when they can work on their own terms.

Join us, and let's change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace ersity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Title: Behavioral Health RN Case Manager - Remote

Location: USA, Remote | Eden Prairie, MN | Atlanta, Georgia | Arlington, Texas | Nashville, Tennessee | New York, New York

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We're making a solid connection between exceptional patient care and outstanding career opportunities. The result is a culture of performance that's driving the health care industry forward. As a Telephone Case Manager RN with UnitedHealth Group, you'll support a erse member population with education, advocacy and connections to the resources they need to feel better and get well. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Apply today!

The Telephonic Case Manager RN Behavioral Health will identify, coordinate, and provide appropriate levels of care. The Telephonic Case Manager RN Behavioral Health is responsible for clinical operations and medical management activities across the continuum of care (assessing, planning, implementing, coordinating, monitoring and evaluating). This includes case management, coordination of care, and medical management consulting.

This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. Solid computer and software navigation skills are critical. You should also be solidly patient-focused and adaptable to changes.

This is a full-time, Monday - Friday, 8am-5pm position in your time zone.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Make outbound calls and receive inbound calls to assess members current health status
• Identify gaps or barriers in treatment plans
• Provide patient education to assist with self-management
• Make referrals to outside sources
• Provide a complete continuum of quality care through close communication with members via in-person or on-phone interaction
• Support members with condition education, medication reviews and connections to resources such as Home Health Aides or Meals on Wheels

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current, unrestricted Compact RN license in the state of residence

• 1+ years of experience with mental health/behavioral health/substance use focus

• Proficiency in Microsoft Office Tools and Systems (Outlook, Word, Excel, Teams)

• Access to high-speed internet (DSL or Cable)

• Dedicated work area established that is separated from other living areas and provides information privacy

Preferred Qualifications:

• BSN
• Certified Case Manager (CCM)
• 3+ years of experience with a mental health/behavioral health/substance use focus
• Case management experience
• Experience or exposure to discharge planning
• Experience in a telephonic role
• Background in managed care
• Bilingual in English and Spanish
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Title: Specialty Navigator I

Location: 1177 BOSTON PROVIDENCE HWY NORWOOD, MA 02062

Full-time

Hybrid

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Reporting to and working under the general direction of the Supervisor(s) and Manager of the department, the Specialty Navigator I process referrals and authorizations for Atrius Health patients. Receives inbound requests (calls, emails, faxes, etc.) as well as from within the work queues. Maintains patient records and continually provides information to patients and specialists.

Schedule: FT, 40 hours. Monday - Friday, 8:30am - 5pm.

This is a hybrid role - hybrid schedule to be determined by manager upon hire.

Location: 1177 BOSTON PROVIDENCE HWY NORWOOD, MA 02062

If you reside in the state of MA, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.

This position follows a hybrid schedule with three in-office days per week.

Primary Responsibilities:

• Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
• Handle resolution/inquiries from members and/or providers
• This is high volume, customer service environment. You'll need to be efficient, productive and thoroughly dealing with our members over the phone
• Answers and replies to a large volume of telephone calls, faxes and internet queries, utilizing and adhering to department scripts and guidelines
• Reviews patient record. If referral does not already exist, obtain authorization from payer, enter information into EPIC. Forwards authorization to specialist's office
• Keeps patient and facility informed of status, referrals, updates and process
• Obtains authorization from payer websites efficiently and effectively. Keeps log in and credentials
• Research questions and concerns from patients; assists in resolving any issues as they relate to the referral process
• Escalates difficult issues, problems, etc., to higher level coordinators or supervisory staff
• Works with team to ensure timely process of referrals. Participates in team problem solving activities, focusing on production and quality
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations
• Written Communications: Ability to summarize and communicate in English moderately complex information in varies written formats to internal and external customers
• Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers
• Teamwork: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members
• Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience, preferably in a healthcare setting
• Intermediate level of proficiency with creating, editing, saving and sending documents utilizing Microsoft Word and Excel
• Intermediate level of proficiency with typing and talking at the same time and navigating through multiple screens

Preferred Qualifications:

• Call center experience
• Experience working within the healthcare industry and with healthcare insurance
• Experience working in a metric-driven work environment
• Knowledge of ICD-9 and CPT codes
• A clerical or administrative support background
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Manager I Customer Care

Location:

• IN-INDIANAPOLIS, 220 VIRGINIA AVE
• OH-MASON, 4241 IRWIN SIMPSON RD
• OH-CINCINNATI, 3075 VANDERCAR WAY

Hybrid

Full time

Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Job Description:

The Manager I Customer Care is responsible for providing oversight for customer service staff. Responsible for establishing departmental policies and procedures.

How you will make an impact:

• Directs implementation and administration of benefit programs.
• Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
• Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Minimum Requirements:

Requires BA/BS degree and a minimum of 1 year of experience in a leadership role and a minimum of 5 years related customer service experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Experiences and Capabilities:

Experience managing a remote staff strongly preferred.

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a 'sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions. Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role specific training, monitoring of daily job functions, and sensitive data handling instructions. Associates in these jobs must follow the specific policies, procedures, guidelines, etc. as stated by the Government Business Division in which they are employed.

Job Level: Manager

Workshift: 1st Shift (United States of America)

Job Family: CUS > Service Operations

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Title: Bilingual Patient Care Liaison Appt Services

Location: Las Vegas, NV, United States;  FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA.

Full-time • Work From Home

Admitting Registration, Clerical, and Scheduling  

Hourly Wage Estimate: $15.00 - $22.50 / hour

Job Description:

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Schedule: Must be able to work 8a-4:30 or 7a-3:30 CST

Click Link to Review Day in the Live Video:

https://m.youtube.com/watch?v=a\_lOLu1\_GfI&list=PLogA9DP2\_vSeevHJulsV2FAw4\_2uW4Bi\_&index=12&pp=iAQB

Do you want to join an organization that invests in you as a Patient Care Liaison? At Parallon, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Patient Care Liaison like you to be a part of our team.

Job Summary and Qualifications

As a National Contact Center Management (NCCM)Patient Care Liaison, you will be responsible for providing and contributing to the company's mission, vision, and values by receiving inbound, outbound and electronic requests to assist in scheduling patient appointments and services.

What you will do in this role:

• Speak with customers ,patients and stakeholders
• Perform all components of call processing for inbound and outbound contacts while documenting those calls in the system
• Ensure performance and quality standards are met
• Receive constructive feedback and coaching
• Demonstrate the ability to be kind, compassionate, considerate, approachable, friendly and open minded
• Provide superior customer service to internal and external customers and patients
• Support the vision and strategy of the contact center while positively promoting the services offered and elevating issues to contact center leadership

Qualifications you will need:

• One year of customer service experience preferred
• Work from home roles requires employees must have high speed internet 60 MB download and 15 MB upload.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Care Liaison opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Title:  Clinical Phone Support Specialist

Location: Houston United States Dallas, United States of AmericaCincinnati, United States of AmericaDetroit, United States of AmericaJacksonville, United States of AmericaLincoln, United States of AmericaPhoenix, United States of AmericaPortland, United States of AmericaRaleigh, United States of America

Job Description:

Qualified Medical Technologist / Lab Technicians will be responsible for providing phone support during non-business hours, weekends and holidays to patients/ healthcare personal on medical device product.

This Clinical Phone Support Specialist role allows you to utilize your experience in a way that does not involve patient care. Depending on your current schedule, this type of role can work in conjunction with your current position. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field.

This role is a remote position that will require access to internet and availability to work non-business hours.

Responsibilities:

• Provides customers with service and product troubleshooting via telephone and email. Troubleshooting includes Clinical Diagnostics
• Provides documentation of calls in CRM system; escalates issues requiring further investigation.
• Performs technical and application support needed for after-hours on weekdays, weekends, and holidays
• Participate in 10 weeks training curriculum
• Flexible and able to handle multiple tasks.
• Strong verbal and written communication skills.
• IQVIA Consultants will be tasked with replying to inbound customer calls within 30 minutes of being notified 98% of the time. In the event IQVIA Consultants are unable to respond to customers within the 30-minute window, IQVIA will communicate this feedback to the client as soon as possible.
• Be available during non-business hours (5:00pm-5:00am PST), Weekend Coverage (5:00pm Friday - 5:00am Monday PST), Saturday (5:00am - 1:00pm PST)

Benefits:

In addition to working with a company that strives to provide employee growth and opportunity, employees have the opportunity to:

• Develop strong leadership skills and interact with peers in the healthcare setting without patient care responsibilities
• Be at the forefront of cutting edge medical device technology
• Gain professional growth and exposure to medical device industry
• Access to continuing education via IQVIA Learning Center

Job Requirements:

• 3-5+ years of related lab experience required

• Strong experience in RT-PCR preferred but not required

• Virology experience helpful

• Med Tech / clinical lab technician background helpful

• Ability to troubleshoot Laboratory Information Systems interfaces and to network computers is helpful

• Demonstrate ability to handle inbound and outbound calls with professionalism while delivering high‑quality customer support

• Cytology experience helpful

• Leadership experience is a plus

• Strong communication skills both verbal and written

• Duties may require compliance with client requirements that all those performing services on-site be fully vaccinated

The pay range for this role is $20-$30 hourly. The actual pay will vary based on factors like candidate qualifications and competencies. Certain roles are eligible for annual bonus, sales incentives and/or stock. Benefits may include healthcare, retirement, paid time off, and more.

#LI-Remote

#LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $30.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Triage - RN

Location:

TX-HOUSTON, 5959 CORPORATE DR, STE 1300

New Mexico - Santa Fe

New Mexico - Kirtland Air Force Base

New Mexico - Albuquerque

New Mexico

View Fewer Locations

locations

TX-GRAND PRAIRIE, 2505 N HWY 360, STE 300

TN-NASHVILLE, 926 MAIN ST

Job Description:

Anticipated End Date:

2026-03-31

Position Title:

Remote Triage - RN

Job Description:

• Candidates with a compact license strongly preferred*

Shift: Rotating schedule, 4 10-hour shifts per week, 7:30am - 6:00pm CST

Location: Candidates in Texas, Tennessee, and New Mexico preferred; PST, MST, CST time zones preferred; Alternate locations may be considered

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law

The Remote Triage - RN is responsible for serving as a Registered Nurse in the Remote triage call center. Monitors members using established disease specific protocols. Provides clinical support for members on program via telephonic outreach and inbound calls.

How you will make an impact:

• Provides information about the RPM Program to members with chronic conditions and explains the benefit of having chronic conditions managed, assessed and treated.

• Communicates with program members and their care givers via outbound and inbound calls with respect to RPM clinical interventions.

• Responds to member or provider written or inbound telephonic communications or inquires with respect to clinical interventions.

• Monitors biometric data using established disease specific protocols.

• Reviews members current labs and medications for appropriateness.

Minimum requirements:

• Requires BA/BS in a related field and minimum of 3 years of Registered Nurse experience; or any combination of education and experience, which would provide an equivalent background.

• Current, unrestricted RN license in applicable states required.

Preferred skills, capabilities, and experiences:

• Compact license is strongly preferred.

• BA/BS in Nursing preferred.

• Clinical call center experience preferred.

Job Level:

Non-Management Exempt

Workshift:

1st Shift (United States of America)

Job Family:

MED > Licensed Nurse

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Title: Inventory Acquisition Coordinator

- Phoenix, AZ

Location: Phoenix United States

Job Description:

Overview

As we continue to build our team in support of our vision to the be the world's best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of an Inventory Acquisition Coordinator (IAC)!

The Inventory Acquisition Coordinator (IAC) supports the dealer inventory acquisition process for our clients through evaluating vehicle options, facilitating competitive negotiations, and making recommendations based on inventory and pricing in an assigned region. The IAC collaborates with multiple internal departments to ensure a timely, competitive, and seamless experience for the client.

The pay range for this position is $23.46 -$24.96 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.This position is full time and requires normal business working hours of Monday through Friday 8 a.m. to 5 p.m. This is a work from home position that will allow you to work 100% from your home residence in Phoenix, AZ or surrounding AZ counties.

Enterprise Fleet Management offers a comprehensive healthcare package, 401k matching & profit sharing, schedule flexibility, paid time off, great discounts, and organizational growth potential.

Company Overview

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 765,000 vehicles and growing at over 6 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it's also great for employees.

Responsibilities

• Maintain the stock vehicle process from vehicle acquisition to delivery and payment, ensuring a positive client experience throughout the process
• Serve as the stock vehicle main point of contact for groups, clients, and dealers in an assigned region as it relates to vehicle requests, specification and pricing analytics, aftermarket equipment installation, and temporary tags
• Provide recommendations to clients related to inventory acquisition, evaluating vehicle options, specifications, pricing, and aftermarket modifications
• Provide regular updates to the field regarding delivery, inventory challenges, and general vehicle inventory guidance
• Identify and communicate optimal alternatives including incentive-based factory ordering, industry trends, and/or extensive after-market
• Audit and analyze dealer buy breakdowns, validate incentives, and negotiate options pricing as needed
• Ensure dealer invoices and other documents adhere to contract and purchase agreement and meet clients'needs based on provided specifications
• Coordinate documents and purchasing process with dealers from start through payment resolution, including issuing purchase orders, updating internal systems, uploading documents to internal document management systems, and appropriate follow-up
• Facilitate ongoing collaboration between internal stakeholders and external dealer database, leveraging long-term relationships to best serve our clients and strengthen our brand
• Partner with internal leadership on escalated dealer issues, trends, and proactive dealer relationship management
• Collaborate with internal teams to monitor client and vendor experience with dealer stock acquisitions, ensuring competitive pricing and timely delivery
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

#LI-REMOTE

Qualifications

• Must reside in Phoenix, AZ or the surrounding AZ counties
• Must have 4+ years of client, sales, or vendor support experience in a professional and/or administrative environment providing client communication
• Must have 4+ years of demonstrated success in conducting difficult conversations, analyzing data to make recommendations and negotiating problem or conflict resolutions
• Must have basic computer skills (Word, Excel and Power Point)
• Must have the ability to meet all work from home technical requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

The ideal candidate will possess the following competencies:

• Ethics and Values
• Building Relationships
• Communication
• Customer Service
• Detail Oriented
• Planning and Organizing
• Problem Solving
• Results Oriented

Work from Home (WFH) Requirements:

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)

Title: Senior Solutions Engineer

| UK | French Speaker| Remote

Location: United Kingdom (Remote)

Job Description:

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity 

The Solutions Engineering team are the customer facing product experts. The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams.

A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team.

What You'll Be Doing

• Partnering with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
• Owning the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
• Delivering product and technical presentations to potential and existing customers
• Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
• Driving product conversations based on need and problems with customers
• Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material

What Makes you a Great Fit:

• 5+ years of technical pre-sales experience
• Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
• You love solving technical challenges and thrive on bringing creative solutions to our customers
• You should have a technical mindset and a desire to grow technically. 
• Must be located in United Kingdom   
• Must be a French speaker

Bonus Points For:

• Experience with Open Source technologies, or in the Metrics/Monitoring space is an advantage 
• Experience with sales methodologies like MEDD(P)ICC is a plus

Compensation & Rewards 

In the UK, the OTE (On-Target Earnings) compensation range for this role is £112,000 - £134,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. 
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and ersity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Title: Senior Solutions Engineer | Switzerland | French Speaker| Remote

Location: Switzerland (Remote)

Job Description:

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity 

The Solutions Engineering team are the customer facing product experts. The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams.

A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team.

What You'll Be Doing

• Partnering with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
• Owning the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
• Delivering product and technical presentations to potential and existing customers
• Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
• Driving product conversations based on need and problems with customers
• Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material

What Makes you a Great Fit:

• 5+ years of technical pre-sales experience
• Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
• You love solving technical challenges and thrive on bringing creative solutions to our customers
• You should have a technical mindset and a desire to grow technically. 
• Must be located in Switzerland  
• Must be a French speaker

Bonus Points For:

• Experience with Open Source technologies, or in the Metrics/Monitoring space is an advantage 
• Experience with sales methodologies like MEDD(P)ICC is a plus

Compensation & Rewards 

In Switzerland, the OTE (On-Target Earnings) compensation range for this role is CHF 198,000 - CHF 236,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. 
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and ersity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Title: Senior Manager, Provider Call Workforce Planning - Remote

Remote, US  CategoryCustomer Service & Claims  Posted Date03/24/2026  Job Id26003408

Save

The Senior Manager Provider Call Workforce Planning is responsible for leading forecasting, short‑term planning, scheduling, and real‑time workforce management for Provider Call Operations. This role ensures staffing strategies are aligned to demand, service level objectives, and financial targets across a complex, multi‑site contact center environment.

The Senior Manager partners closely with Operations, Finance, and Global Service Partners to develop forecasts and translate into executable staffing plans, proactively manage risk, and drive daily performance outcomes.

Key Responsibilities

• Leads team of long and short range forecasters, schedulers and real time administration.
• Lead long and short‑term demand forecasting, including call volume, handle time, and interval‑level projections.
• Translate long‑range forecasts into actionable short‑term staffing and capacity plans.
• Analyze forecast accuracy, identify variance drivers, and implement continuous improvements to planning assumptions and models.
• Oversee schedule development and optimization to meet service, productivity, and cost targets.
• Ensure schedules account for shrinkage, skill mix, attrition, training, and operational constraints.
• Partner with Operations and Enablement teams to incorporate onboarding, training, and change initiatives into staffing plans.
• Lead real‑time management strategy and intraday execution to respond to demand variability and performance risk.
• Establish intraday governance, playbooks, and escalation paths to support service level performance.
• Monitor daily service, backlog, and productivity performance and proactively mitigate risks.
• Lead, coach, and develop teams across short‑term planning, scheduling, and real‑time management functions.
• Serve as the primary workforce planning point of contact for Provider Call Operations leadership.
• Provide clear, actionable insights on staffing risks, trade‑offs, and opportunities.
• Lead workforce planning transformation initiatives, including process standardization and tool enhancement.

Required Qualifications

• High School Diploma required, Bachelors degree strongly preferred.

• 7+ years of workforce management experience in a contact center environment.

• 5 + years of proven people leadership and cross‑functional collaboration skills.

• Demonstrated experience leading forecasting, short‑term planning, scheduling, and real‑time management.

• Strong analytical skills with the ability to translate data into operational decisions and challenge status quo and create opportunity for efficiencies.

• Experience supporting multi‑site, multi‑partner operations.

• Experience supporting healthcare, provider operations, or regulated environments preferred.

• Advanced proficiency with workforce management and forecasting tools required.

• Experience partnering with offshore or Global Service Partners.

Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule (three days per week): Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 104,400 - 174,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our isions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Title: Associate, EDI Onboarding

Location: Charlotte, NC, US

Workplace: Remote

Department: Customer Service

Job Description:

Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Fort Worth, TX (Texas); Omaha, NE (Nebraska)

 Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance:  is not available for this opportunity.

Requisition #: 75918

The Role at a Glance

We are excited to bring on an EDI Onboarding Associate to join our Group Protection Operations Team supporting Workplace Solutions.

Background Details

As an EDI Onboarding Associate, you will be responsible for delivering on EDI onboarding and implementation assignments & projects. You will support pre- and post-sales activity in providing guidance regarding compatibility of proposed onboarding approach with EDI processes. You will collaborate with internal and external stakeholders to coordinate activities, facilitate automated EDI processing, and provide a superior onboarding experience for the customer. This opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationships. If this sounds like a role for you, please read on!

What you'll be doing

• You will monitor EDI requests and ensures timely responses in gathering necessary information, addressing questions, and providing appropriate layouts/file formats for EDI processing.
• You will act as a liaison between Account Management, internal EDI resources, and third-party partners to ensure all stakeholders understand optimal policy setup, per EDI guidelines, to facilitate efficient automation and onboarding.
• You will participate in pre- and post-sales calls with brokers and customers; outlines pros & cons of onboarding approach in terms of compatibility with automated EDI processing; proactively advises on potential changes in approach that can enable automation.
• You will implement standard inbound file feeds for both new customers and ongoing maintenance request including not limited to demographic/eligibility files.
• You will coordinate with internal EDI resources and third-party partners to validate appropriate file configuration and ensure successful initial & on-going transmission and processing of files.
• You will provide ongoing File Support to installed customers, including technical troubleshooting for Level 2 File Support requests.
• You will act as a testing resource for general strategic initiatives.
• You will work with the third-party benefit administration partners to expedite resolution of any escalated file issues; collaborate with partners to research root causes and recommend improvements to processes/file formats to avoid future issues.
  Identify, recommend, and champion process improvements and organizational initiatives to positively influence the team and quality while supporting and promoting change management and departmental/enterprise initiatives.

What we’re looking for

Must-haves:

• 0 - 1+ Years experience in EDI (electronic data interchange) setup and automation directly aligned to specific responsibilities for this role or 1+ Years of experience in Group Protection in customer facing roles directly aligned to the specific responsibilities for this role
• Ability to communicate effectively (verbal/written)
• Demonstrated strong customer service experience
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Apply concepts such as probability, statistics, modeling, percentages, ratios, and proportions to practical solutions and work with concepts such as averages and/or variances
• 4 Year/Bachelors Degree or equivalent work experience (4 years of experience in lieu of Bachelors)

Nice-to have:

• Ability to work in a fast-paced environment with the ability to adapt as needed

Application Deadline

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• Work arrangements that work for you

• Effective productivity/technology tools and training

The pay range for this position is $44,800 - $81,400 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees.  In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and inidual.  Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. 

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. 

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. 

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom. 

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at [email protected] if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

Title: Customer Success Manager Generalist

Location: Ciudad de México, MX, 06500

Department: Consulting and Professional Services

Job Description:

We help the world run better

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a erse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift-up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

About the Role

The SAP Cloud Success organization is aiming to create an industry-leading Digital customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our Customer Success Managers) to our customers. CSMs will use a low touch/virtual engagement approach in order to provide an excellent customer experience across a large portfolio of customers (80-100).

The objective of this function will be to optimize the customer onboarding and adoption processes, improve renewal rates, increase customer satisfaction, and champion customer success through a consistent, efficient, scalable methodology across different SAP cloud lines of business.

Further responsibilities:

• Onboard New customers
• Conduct virtual onboarding sessions and regular check-ins during the implementation phase
• Share important SAP resources with customers such as webinars, trainings, events, or relevant best practices
• Assist customers in case of showstoppers and roadblocks
• Drive customer adoption and respond to risk scenarios
• Engage 1:1 with priority customers as well as execute 1:many initiatives to drive customer outcomes at scale
• Pursue high standards of customer engagement and satisfaction with a focus on customer loyalty by sharing tools, processes & resources
• Identify customers at risk and take appropriate actions by involving Cross-Functional Teams or sharing relevant best practices
• Act as trusted advisor and be first point of contact for non-technical inquiries
• Build and leverage a network of key internal stakeholders from different functions that can support customer success
• Analyze and interpreting customer data to prioritize customer engagements
• Contribute to improve overall customer satisfaction & accelerate SAP’s reference pipeline

Requirements:

Location: Ciudad de México, México

• Experience in a client facing role, managing complex customer relationships, preferably in the Software industry in areas such as Pre-Sales, Customer Engagement, Customer Success Management or Consulting
• Previous experience working with SAP cloud SaaS solutions like S/4HANA Cloud, Supply Chain Management, Human Experience Management, BTP, Customer Experience, or FSM would be a plus
• Experience managing high volume of customer engagements
• Proven experience working with erse, cross functional teams, both virtually and globally
• Motivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fast-changing environment
• Strong orientation towards teamwork and collaboration
• Strong interpersonal skills which aid to build relationships externally and internally
• Creative problem solving under pressure when working through customer issues
• Excellent listening, written and oral communication skills
• Fluency in Spanish and English.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and inidual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now

SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its erse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected]).

Bring out your best

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Title: Senior Principal Customer Success Manager

, PubSector - DC

Location: Remote (USA - Washington DC-Baltimore Area)

Job Description:

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

The Senior Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. The ideal candidate possesses the below qualifications and is willing to travel up to 25% of their time for in-person customer meetings. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.

Responsibilities:

• Build and foster executive-level trusted advisor relationships with the customers’ IT, Engineering and Support organizations.
• Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities.
• Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.
• Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
• Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
• Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.
• When appropriate, recommend additional expert services needed to drive success.
• Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.
• Represent the voice of the customer to inform our sales process or product roadmap.
• Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer.
• Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.
• Predict and forecast risk, renewal and expansion within the customer portfolio.

Basic Qualifications:

• 8-10 years of relevant customer-facing experience and a demonstrated track record of success
• Proficiency in developing comprehensive business value ROI models, with an ability to drive strategic decision-making and deliver tangible results
• In-depth expertise in the Public Sector and SaaS business models, including a strong understanding of market trends, competitive landscapes, and customer needs
• Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring 
• Unrestricted, permanent work authorization in Australia
• Located in either the Sydney or Melbourne metro area, with ability to travel to local office and client sites as needed

Preferred Qualifications:

• Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
• Knowledge of PagerDuty products and platform features/capabilities 
• Thrive in a collaborative fast pace environment and as a part of a results oriented team.
• Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.
• Worked in a DevOps environment or with a company going through a transition to DevOps.

The base salary range for this position is $112,000 - $154,900 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an inidual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified iniduals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Title: Senior Success on Demand Consultant

Location: Santiago

Job Description:

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

PagerDuty - Senior Forward Deployment Engineering Delivery Consultant (FKA Senior Scaled Delivery | Success on Demand Consultant) 

The Senior PagerDuty - Forward Deployment Engineering Consultant is a pivotal leadership role responsible for overseeing the end-to-end development, deployment, and optimization of PagerDuty's platform and AI-driven solutions for enterprise customers. 

This position requires experience in software development, architecture, and deployment, coupled with a deep technical understanding of AI integration practices and advanced development technologies. 

The successful candidate will guide fast implementation projects, leveraging generative AI and automation to enhance customer outcomes from initial scoping and design through to production deployment and ongoing service enhancement. 

Additionally, they will serve as the principal liaison between customers and internal teams, including Support, Success, Engineering, Professional Services, and Education, as well as between customers and PagerDuty’s Product & Development teams, ensuring that technical strategies align with business objectives. 

This role also involves mentoring junior consultants, leading technical workshops on AI-powered solutions, and representing PagerDuty in external forums to advance modern development and deployment practices. 

Responsibilities: 

• As a Senior Forward Deployment Engineering Delivery Consultant, you will be responsible for collaborating with PagerDuty customers on the successful design, development, and implementation of solutions across the PagerDuty Operations Cloud. 
• Collaborate with large-scale enterprises to perform comprehensive scoping assessments, ensuring that the specific technical and business requirements for platform deployment and AI solutions are thoroughly defined and aligned with organizational objectives. 
• Lead end-to-end deployment projects by planning, coordinating, and executing the integration of PagerDuty solutions, leveraging advanced development techniques to ensure seamless transitions and minimal disruption to ongoing business operations. 
• Partner across the organization’s customer-facing teams (Support, Success, Engineering, Professional Services, Education) as the Subject Matter Expert related to PagerDuty Operations Cloud. Support customer account teams in customer meetings, business reviews, and strategy, deployment, and upgrade planning, particularly where new product features or improvements may be required. 
• Partner across PagerDuty Product & Development teams as the Subject Matter Expert, bringing direct customer feedback for new features, AI capabilities, and integration requirements for improvement in future product releases. 
• Develop a deep understanding of PagerDuty products, solutions, integrations, processes, and workflows used in typical customer engagements.

Requirements: 

• 5–8 years of experience as a Software Developer or Engineer in enterprise-level environments.
• Cloud & Architecture Mastery: Proficient in AWS, Kubernetes, Serverless architectures, and CI/CD pipelines. 
• AI Implementation: Experienced in deploying generative AI models and integrating them into complex platforms. 
• AI-Driven Development: Skilled in using AI Coding Assistants (Claude Code, Cursor, Gemini) for rapid prototyping and agent-based delivery. 
• Tech Stack: Proficient in Python, Java, React, and TypeScript for building REST APIs and data pipelines. 
• DevOps Best Practices: Proven track record in debugging, testing, security, and managing the full software delivery lifecycle. 
• Strategic Leadership: Experience managing large-scale platform deployments and AI initiatives from scoping to delivery. 
• Stakeholder Management: Ability to influence senior executives and translate technical strategies into business outcomes. 
• Team Mentorship: Strong background in leading cross-functional teams and fostering collaborative, high-performance environments. 
• Certifications: Advanced credentials in AI, Cloud (AWS/Azure/GCP), or DevOps/SRE.
• Customer Collaboration: Comfortable providing technical guidance directly to clients, data scientists, and architects.
• Soft Skills: Exceptional problem-solving, English communication, and the resilience to thrive in fast-paced, ambiguous settings.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

If you are within a 50 mile radius of the Santiago office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian!

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified iniduals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Title: Customer Operations Director

Location: Shelton CT US

Job Description:

At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

Job Description:

You Are

You are a senior operational leader who excels at shaping end‑to‑end customer experiences across complex, multi‑channel environments. You bring a balanced approach to strategy and execution, with the ability to rethink processes, lead large teams, and drive measurable improvements in customer satisfaction, operational performance, and partner delivery. You collaborate effectively across sales, marketing, product, and finance, and you operate with a strong sense of accountability for both customer outcomes and business results.

You Will

Customer Experience & Support

• Lead inbound customer support across all segments, including billing, payments, fees, and funding inquiries.

• Drive proactive outreach and onboarding programs that enable customers to adopt and use Pitney Bowes solutions effectively.

• Optimize the mix of digital self‑service and live support channels to deliver the right experience at the right cost.

Account Management Operations

• Oversee multi‑location customer account management teams to ensure consistent, high‑quality service delivery.

• Lead end‑to‑end account management for Government and Enterprise customer segments.

Cash Collections Operations

• Own outbound cash collections operations, including Recoveries, ensuring critical cash flow KPIs and performance targets are met.

Third‑Party Partner Management

• Manage relationships and performance for key third‑party operational partners delivering significant portions of customer operations.

• Define SLAs, scorecards, and governance frameworks; lead regular business reviews to ensure contractual and performance commitments are met.

• Identify opportunities to improve partner‑delivered services for quality, cost efficiency, and scalability.

Cross‑Functional Leadership

• Partner closely with sales, marketing, and product teams to align customer operations with business goals.

• Support the VP of Customer Enablement & Operations in rethinking and modernizing customer processes to improve satisfaction, loyalty, and retention.

You Bring

Required

• 10+ years of progressive operational leadership experience in customer operations, financial services operations, or shared services, including 5+ years in a senior leadership role.

• Proven ability to lead large, multi‑location, multi‑cultural teams.

• Strong background in cash collections, accounts receivable, financial operations, and KPI‑driven performance management.

• Experience managing third‑party BPO or outsourced partners, including contract governance and performance oversight.

• Excellent executive communication, stakeholder management, and cross‑functional collaboration skills.

• Demonstrated success operating in a complex, matrixed environment.

Preferred

• Experience in financial services, fintech, mailing/shipping, or B2B service environments.

• Familiarity with digital support platforms, CRM systems, contact center technologies, and analytics tools.

• Experience supporting Government or Enterprise customer segments.

Location:

This is a hybrid role, with 4 days in the Shelton, CT office required. (No relocation assistance offered.)

Sponsorship:

Must be legally authorized to work in the US.  Employer will not sponsor position for employment visa status now or in the future (ex. H-1B).

We will:

• Provide the opportunity to grow and develop your career

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Iniduals with Disabilities, are encouraged to apply.

All interested iniduals must apply online. Iniduals with disabilities who cannot apply via our online application should refer to the alternate application options via our Iniduals with Disabilities link.

Title: Renewal Inside Sales Executive

, Government Accounts (Remote in US)

Location:

US AL Remote

US TX Remote

US IL Remote

US PA Remote

Job Description:

At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

Job Description:

Pitney Bowes is seeking a Renewal Inside Sales Executive for Government Accounts Remote in the Eastern and Central Time Zones in the United States in SendTech Solutions Digital Shipping team. Your role as a client-centric sales professional who is forward-thinking and focused on closing the deal. You will have a direct impact on our Annual Recurring Revenue (ARR) goal.

This is a remote Sales position. Qualified candidates must reside in the United States. This position can be based in the Central or Eastern time zones. Current Pitney Bowes employees may be considered who reside in the areas other than those listed above.

The base pay for this role is $27.50 per hour. This position is eligible to earn $35,000 annually On-Target Income (OTI) available, pursuant to the Pitney Bowes sales incentive plan's terms and conditions.

You must be legally authorized to work in the US. This employer will not sponsor this position for employment visa status now or in the future (ex. H-1B) 

You are a strong sales-focused and forward-thinking inidual who can close the sales while providing excellent service solutions offered to Pitney Bowes clients. You are committed to championing innovative ideas, strategies, or concepts to ensure business retention and client satisfaction. 

To be successful working remote in this role, you must:

• Have a secure, quiet, distraction-free area at home in which to focus on work and protect client data.
• Have the technology to work successfully at home: Check your current speed at www.speedtest.net; ongoing checks once working are required

You will:

• Generate, upgrade, and manage the portfolio of our existing government business base through outbound calling. There is no cold calling involved.
• Adapt to situations that require a strong sales aptitude, follow-up on leads, use effective selling systems and techniques to help probe, present and close sales with existing government clients.
• Work with decision makers to address current needs, resolve issues related to their existing lease agreements, or right size solutions.
• Overcome sales hurdles by positioning program benefits, features, and the company’s value proposition.
• Partner with internal teams to resolve all errors and client escalations.
• Identify and implement changes needed to improve performance.
• Focus on improving the client’s overall experience.

Your background:

• Experience working with Government, Non-Government Organizations (NGO), and Non-Profit accounts preferred but not mandatory.
• Minimum of 1 year experience executing outbound client calls to consult, assess needs, and recommend appropriate products and services.
• Ability to overcome objections effectively to close the sale.
• History of consistent and strong follow-up on sales opportunities through phone and email communication to answer questions and provide marketing materials using customized software.
• Initiate outbound sales calls in a confidential remote work environment.
• Mastery of Customer Relationship Management (CRM) tools such as Salesforce to effectively plan and document sales activities, update customer information, campaign management, account development, build strong client pipeline and forecasting.

Our Team: SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking, and receiving of letters, parcels, and flats.

We will:

• Provide the opportunity to grow and develop your career

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Iniduals with Disabilities, are encouraged to apply.

All interested iniduals must apply online. Iniduals with disabilities who cannot apply via our online application should refer to the alternate application options via our Iniduals with Disabilities link.

Title: Technical Account Manager

Location: Remote - Canada

Job Description:

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes.

This requires a unique blend of deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders. You will build enduring customer relationships by translating their operational goals into powerful technical solutions. As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. During critical incidents, you will demonstrate ownership by managing customer communications and expectations through to a successful resolution.

This is a remote position open to candidates based in Canada.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will: 

• Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. You will develop a deep understanding of your customers' business objectives and proactively align Samsara's solutions to help them achieve their goals, tracking and demonstrating technical ROI along the way.
• Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health. You will maintain accurate records of customer interactions and contribute to team-wide objectives.
• Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software. You will advise customers on best practices and troubleshoot complex technical issues with proficiency.
• Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges. You will own the technical ticket lifecycle, including technical escalations from report to resolution, and conduct root cause analysis to prevent recurrence and drive product improvement.
• Communicate with Influence and Clarity: Lead customer meetings, from technical deep es to quarterly technical account reviews, with confidence. You will adapt your communication style to effectively engage with erse audiences, from technical staff to non-technical executives.
• Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience.
• Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements. You will actively contribute to our internal knowledge base and help onboard new team members, sharing best practices to enhance the entire team's capabilities.
• Embody Samsara's Values & Principles: Consistently champion and role model Samsara's core values and operating principles in every interaction, actively seeking feedback for continuous improvement

Minimum requirements for the role:

• Experience: 5+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success. 
• Foundational Education: Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience.
• Technical Proficiency: Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.
• Customer Focus: A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
• Communication: Strong English written and verbal communication skills.
• Collaborative Spirit: A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.

An ideal candidate also has:

• Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
• Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.
• Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
• Basic Python coding skills are an asset for providing enhanced technical solutions

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Annual Base Salary

$83,725—$108,350 CAD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the erse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an inidual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Title: Senior Sales Engineer,

ANZ

Location: Melbourne, Australia

Job Description:

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

We're building a more trustworthy Internet. Come join us.

Senior Sales Engineer, ANZ

The Senior Sales Engineer is expected to drive results, inspire confidence, and think strategically, applying both technical expertise and strong interpersonal abilities to maximize customer satisfaction and drive business outcomes.  As a Senior Solutions Engineer, you will play a critical role in supporting Fastly's largest and most strategic accounts. Recognizing that not every customer is the same, this role is designed for focused engagements to capitalize on high-growth opportunities, drive revenue retention and growth, and ensure a strong Return on Investment (ROI) for focused customer engagements. You will act as a proactive focal point for assigned customers, ensuring their success and serving as a trusted advisor. This role comes with customer lifecycle responsibilities, including presales and postsales engagements.

What You'll Do

• Work with customers, prospects, and partners to develop customized solutions aligned to their business priorities.

• Design architectures and deliver a customer roadmap that leverages Fastly’s platform.

• Deliver strategic sales plays and contribute to competitive wins and renewals.

• Engage early in the roadmap process to ensure alignment with customer goals.

• Champion customer feedback to shape Fastly’s product roadmap.

• Lead and manage Proofs of Concept (POCs) and technical evaluations.

• Take lead in the onboarding and service delivery upon a successful closure of an opportunity.

• Expand relationships with key stakeholders and build executive-level trust.

• Collaborate cross-functionally with Product, Engineering, and Support teams to advocate for customer needs.

• Track and prioritize critical issues, feature requests, and value delivery.

What We're Looking For

• 10+ years in a customer-facing technical role (Sales Engineer, Solutions Engineer, Technical Account Manager or similar), with a proven record of hands-on experience at pre-sales and post-sales.

• 2+ years of experience working in or with Media, Entertainment and/or Gaming industries.

• Strong knowledge of CDN technologies, particularly streaming.

• Good knowledge of application security (WAF, API Security, Bot Security) is preferred. 

• Proven ability to influence business and technical stakeholders.

• Skilled at delivering technical demos and communicating complex concepts clearly.

• Proficiency in a scripting language (e.g., Python, Ruby, Perl, PHP, or VCL).

• Excellent written and verbal communication skills.

• Curiosity and openness to new technologies and ways of working.

• Willingness to travel up to 30% domestically.

Work Hours

• This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

This position is open to the following locations only:

• Melbourne, Australia (Remote)

This position will require travel as required by your role or requested by your manager.

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We value ersity. Growing and maintaining our inclusive and erse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

All job applications must be submitted through our official careers site at www.fastly.com/about/careers_. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @_fastly.com _or @_recruiting.fastly.com email address.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and inidual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [email protected] or 501-287-4901. 

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.

Title: Client Relationship Manager III

Location: Carmel, IN - 11799 N College Ave

Job Description:

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Client Relationship Manager III

Management Level

Inidual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

This position is critical for ensuring client satisfaction and retention through high-touch white glove service and operational focus. The inidual in this role will be responsible for developing, implementing, and maintaining programs, services, and SOPs. As a subject matter expert in operations, the Client Relationship Manager III will serve as the primary point of contact for assigned clients, working cross-functionally with various teams across the organization to meet client needs effectively. In this role, the Client Relationship Manager III will contribute to customer satisfaction by consistently meeting and exceeding expectations. This includes providing a high level of customer service to both internal and external customers, solving customer problems quickly and effectively, and maintaining proactive communication regarding operations status updates and product enhancements. The position requires the inidual to coordinate resolutions to pivotal customer issues, ensuring that clients are kept informed of any service deficiencies from discovery through remediation. The manager will also monitor customer satisfaction levels, review and mitigate process gaps, and provide recommendations for business process efficiencies. The role demands strong leadership skills, as the Client Relationship Manager III will lead calls with clients and cross-functional team members, and ensure adherence to established procedural controls and metrics for performance reporting.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that inidual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Title: Pre-Access Manager

Location: Work at Home - Ohio - Other

Job Description:

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• The starting salary for this position is $69,400.00, final compensation will be based on experience

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Manager of Patient Access is responsible for planning, developing, organizing, and managing the Patient Access department and is responsible for performance and effectiveness of these department(s). The Manager will be responsible for the coaching and development of all staff performing these functions and implementing short and long-term plans and objectives to improve customer service and collect quality information. As a subject matter expert, this person must provide leadership and contribute to the revenue cycle and organizational goals, as well as meeting regulatory compliance requirements. The Manager of Patient Access will work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies at an assigned facility or market.

Job Competencies:

Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.

Essential Job Functions:

• Manager is responsible for directly managing the operations for the scheduling, pre-registration, verification, or authorization departments. Departments are responsible for scheduling, pre-registering, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, submitting or validation authorization and providing excellent customer service.
• Develops and manages departmental staffing needs.
• Prepares monthly reports as requested.
• Establishes departmental goals with associates to optimize performance and meet organizational while improving operations to increase customer satisfaction and meet financial goals of the organization.
• Coordinates associate work schedules to provide adequate daily staffing coverage.
• Collects, interprets, and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals.
• Works with internal and external customers to make key decisions, impacting either the whole organization or an inidual patient.
• Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.

Other Preferred Knowledge, Skills and Abilities:

• Preferred Minimum Education: Specialty/Major: Business or Healthcare Admin
• Minimum Years and Type of Experience: Minimum 2 – 3 year’s management experience in healthcare industry.
• Demonstrated advanced usage of AI and the management of teams using AI to lean into process and technological improvements, to include the exploration, experimentation, and application of AI.
• Patient Access experience preferred.
• Experience with Microsoft a must.    
• Ability to balance numerous priorities, therefore requiring great skills in prioritization.
• Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.    
• Patient Access experience with managed care/insurance and Call Center experience highly preferred.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Required Certification:

• HFMA Certified Revenue Cycle Representative (CRCR) within 9 months ofhireor other approved job relevant certification

#LI-AJ1

#LI-REMOTE

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

EEOC – Know Your Rights

La FMLA Español

E-Verify Participating Employer (English and Spanish)

Know your Rights

Title: Insurance Authorization Specialist

Location: Work at Home - Ohio - Other

Job Description:

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• The position pays between $17.00 - $18.65/hr based on experience

The Insurance Authorization Specialist performs insurance authorization for all patients scheduled for services at Ensemble Health Partners. They are responsible for performing these functions while meeting the mission of Ensemble Health Partners and all regulatory compliance requirements. The Insurance Authorization Specialist I will work within the policies and processes as they are being performed across the entire organization.

Essential Job Functions:

• The Insurance Authorization Specialist is responsible for selecting accurate medical records for patient safety, and working with insurance companies and/or physician offices to complete insurance authorization requirements to secure payment. This role will identify the appropriate clinical records and submit the authorization request to the insurance company based on plan requirements for approval. The Insurance Authorization Specialist I will be the liaison between the ordering physician and insurance company to ensure all requirements to secure approval are identified and communicated requirements to secure payment. This role will identify the appropriate clinical records and submit the authorization request to the insurance company based on plan requirements for approval.
• Among the expectations of this role, the Specialist will achieve>95% accuracy/quality while handling accounts >95% quality of expected customer service etiquette Meet or exceed Lower controls of average productivity amongst the Insurance Authorization Specialist I productivity standards
• Performs other duties as assigned

Requirements:

• 1 to 3 years’ experience in a healthcare setting. Experience working with insurance verification and authorization requirements.
• High School Diploma, GED, or Equivalent Experience
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Experience We Love:

• Understanding of Revenue Cycle including admission, billing, payments and denials. Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification. Knowledge of Health Insurance requirements. Knowledge of medical terminology or CPT or procedure codes.
• Patient Access experience with managed care/insurance, formal typist with a minimum of 35 WPM, intermediate proficiency in MS applications (Word, Excel & PowerPoint), experience with multiple computer systems and use of dual screens. Able to multitask and work inidually while applying critical thinking skills. Customer Service experience highly preferred.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

EEOC – Know Your Rights

La FMLA Español

E-Verify Participating Employer (English and Spanish)

Know your Rights

Title: Care Coordinator II

Location: Remote-WI

Full-time

Job Description:

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a ersified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

**Applicants for this role have the flexibility to work remotely from their home anywhere in the Central time zone in US. The work schedule is Monday - Friday, 8am - 5pm Central. Candidates with previous assessment experience and/or call center experience are preferred.**

Position Purpose: Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.

• Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate
• Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
• May support performing service assessments/screenings for members and documenting the member’s care needs
• Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
• Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
• Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager
• Provide education on benefits and resources available
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience:

• Requires a High School diploma or GED.
• Requires 1 – 2 years of related experience

Pay Range: $17.84 - $28.02 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an inidual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to ersity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Title: Senior Executive Assistant

Location: Canton MA

Job Description:

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. 

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

The Sr Executive Assistant performs a variety of administrative duties in support of a chief executive, or senior vice presidents Acts as a liaison with other departments, including staff through the CEO level, the Board of Directors, and other external contacts, managing confidential and sensitive information and providing a high level of customer service, managing multiple priorities, and representing the organization with internal and external stakeholders.

Job Description

Key Responsibilities/Duties – what you will be doing (top five):

• Maintains complex calendars; schedules and coordinates internal and external appointments/meetings, including scheduling virtual teleconferences and in-person conference room space set-up.
• Monitors budgets, tracks spending, and researches variances. Prepares financial reports. Processes invoices and expense reports.
• Answers and screens internal and external calls and directs them to the appropriate people/area, including email management and general reception.
• Develops high level presentation materials, support special projects with highly complex and confidential information; create and maintains spreadsheets, presentations, and departmental databases. Draft and compile reports including department documentation and materials.
• Draft, proofread, and edit correspondence and departmental documents, including sending correspondence electronically and/or by mail.
• Assists with training and onboarding new administrative hires, provides coverage when other assistants are away; may supervise the work of executive assistants or sr administrative assistants.
• Other duties and projects as assigned.

Qualifications – what you need to perform the job

Certification and Licensure

Education

• Required: High school equivalency
• Preferred: Associate’s degree or equivalent experience

Experience (minimum years required):

• Required: 6+ years of related corporate/senior level secretarial experience
• Preferred:

Skill Requirements

• Advanced proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams.
• Ability to learn new tools and teach others.
• Strong customer service skills and the ability to interact professionally with peers, leadership, and external contacts.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team setting.
• Ability to maintain a high degree of confidentiality, maintain timelines, and effectively multitask.
• Must be capable of working on many issues simultaneously and extremely detail oriented.
• Requires excellent interpersonal and customer service skills to interact effectively with all levels of management, departmental staff, internal and external contacts.
• Must be able to effectively communicate in verbal and written format.
• Ability to prioritize work tasks within set protocols and procedures.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range

$38.56 -$57.84

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization.  The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, inidual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

We welcome all

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized iniduals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or iniduals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_[email protected]

Title: Telehealth Registered Nurse - REMOTE

Location:

• San Antonio, Texas, 78228, United States
• US Remote

Department: Health Services

Job Description:

Are you a Registered Nurse looking to use your clinical expertise in a mission-driven, innovative telehealth environment?

Leidos QTC Medical Services, Inc., operating under the brand name Leidos QTC Health Services, is seeking Registered Nurses to join our Global Nurse Advice Line – Next Generation (GNAL-NG) team supporting the Defense Health Agency and the Military Health System. In this role, you will provide 24/7 telehealth triage and clinical advice to active-duty service members, Veterans, and their families around the world.

This is an opportunity to combine your clinical judgment, compassion, and critical thinking skills with advanced telehealth technology and AI-enabled decision support tools, all while directly contributing to military readiness and patient safety.

This is a remote opportunity. 

Primary Responsibilities:

Telehealth Triage & Clinical Advice

• Provide 24/7 telephonic and multimodal (chat/video/web) RN triage services to eligible beneficiaries
• Utilize evidence-based triage protocols (Schmitt-Thompson or equivalent) to determine appropriate care disposition
• Apply professional nursing judgment to escalate care to urgent or emergent levels when clinically indicated.
• Deliver culturally competent services in English (Spanish preferred if applicable).

Crisis Intervention & Emergency Response

• Identify and appropriately manage crisis calls, including suicidal ideation (SI), homicidal ideation (HI), abuse, or life-threatening conditions
• Remain on the line with callers during emergency coordination and follow established 911 or international emergency protocols
• Ensure mandatory reporting and documentation requirements are met for crisis encounters

Documentation & Compliance

• Document all patient interactions in real-time within EHR system for clinical records and within administrative system for reporting
• Ensure documentation includes caller pre-intent, RN endpoint recommendation, and final disposition
• Maintain compliance with HIPAA, cybersecurity, and privacy requirements
• Participate in quality assurance reviews and maintain adherence to documentation accuracy standards (98% compliance requirement)

Performance & Quality Standards

• Meet performance metrics including first-contact resolution, response times, and customer satisfaction standards
• Participate in ongoing quality monitoring and training programs
• Support surge operations and maintain readiness during high-demand periods or emergencies Education & Experience Requirements

Required Qualifications:  

• Minimum Associate Degree in Nursing (ADN) from an accredited nursing program; Bachelor of Science in Nursing (BSN) preferred. 
• 0–1 year of nursing experience in a clinical or telehealth setting.
• 1 – 12 months of telehealth experience
• Specialization in one of the following 3 areas:  Pediatrics, OB, Cardiac care.
• Must be able to meet URAC certification (similar language to multi-state)
• Active, unrestricted Registered Nurse (RN) license. Must be licensed and in good standing in all 50 U.S. states (Compact act accepted).
• Must maintain licensure in compliance with telehealth regulatory requirements for all 50 U.S. states
• BLS certification required (ACLS preferred).
• Must pass background investigation, and required system access
• Credentialed as a Registered Nurse with verification through primary source validation processes
• Sound clinical assessment and critical thinking skills.
• Comfortable working in a fast-paced virtual environment
• Proficiency with electronic health records (EHRs) and technology platforms.
• Ability to work assigned shifts in a 24/7/365 operation
• BLS for Healthcare Providers Certification

Preferred Qualifications:

• Nurse triage experience.
• Experience supporting military or Veteran populations.
• Familiarity with evidence-based triage protocols (e.g., Schmitt-Thompson).
• Experience in a clinical call center or URAC-accredited environment.
• Bilingual Spanish speakers a plus

About Leidos QTC Medical Services, Inc. 

Leidos QTC Medical Services, Inc., operating under the brand name Leidos QTC Health Services, collaborates closely with government and non-government customers to address current and future program needs within the health services domain. In coordination with the PCs, we specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. 

Compensation and Benefits 

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. 

Commitment to Non-Discrimination 

Leidos QTC Health Services is a VEVRAA Federal contractor.  Leidos QTC Health Services and each of its affiliated PCs are Equal Opportunity Employers. We have an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. We recruit, hire, train, and promote iniduals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.