Land your dream remote job

With powerful tools, email alerts and search across 150k+ remote jobs, land your dream job in weeks, not months.

Join 15k+ job seekers
Get custom job alerts in your inbox
Thriveworks
over 3 years ago
location: remoteus

Call Center Experience Specialist – Remote

Remote

About Thriveworks

Thriveworks is a membership-based, national mental health organization with a mission to help people live happy and successful lives through increased access to Mental Health Services via Telehealth, In-Person, and Tele-Psychiatry. We’ve grown to 40+ states and over 350 locations, nationally.

We’re transforming our Contact Center by building a culture of service excellence through a client-centric redesign of our support roles with new technology, amazing training, new leadership, and increased compensation!

Compensation: $17.50

Call Center hours: Monday- Friday 7:00am-9:30pm. Saturdays 7:00am-6:00pm, and Sundays 8:00am-5:00pm, EST

Key Responsibilities

  • This is a full-time remote position.
  • On average you will handle 50-60 calls per day, with 65% first call resolution
  • Handle each interaction with empathy and compassion to foster exceptional client satisfaction
  • Provide best in class customer experience using Thriveworks service model-RISE
  • Act as a subject matter expert by providing detailed information on all of Thriveworks services and other related inquiries
  • Ability to document proficiently in a fast-paced healthcare environment
  • Navigate multiple systems, programs, and applications while creating a dynamic customer experience
  • Direct calls to appropriate departments for further resolution, while setting clear expectations for clients on the next steps
  • Protect patients’ rights by maintaining the confidentiality of personal and financial information (Adhere to HIPPA laws)
  • Work collaboratively in an ever-changing team-oriented environment
  • This position requires flexibility with your schedule, including evenings and weekends

Qualifications

  • 1-3 years healthcare experience
  • 1-3 years call center experience
  • Bachelor’s degree preferred or will take equivalent work experience
  • A firm grasp of web-based billing software or Electronic Health Records
  • Excellent verbal and written communication skills
  • Professional acumen through action and communication
  • Must be able to learn new concepts and processes quickly
  • An above-average aptitude with internet/computer use
  • Ability to multitask by accessing computer information and using various systems simultaneously.
  • Energetic, upbeat, and friendly with a positive attitude
  • Critical thinker with advanced problem-solving skills
  • Must be very detail-oriented
  • Self-driven attitude and ability to work well independently
  • Solid work history and transferable skills
  • Experience in high-pressure environments
  • A commitment to changing schedules outside normal work hours, including weekends
  • Omnichannel experience is a plus

Career Progression

Potential career path at Thriveworks:

  • Team Lead
  • Analysts
  • Supervisor

Benefits

  • Thriveworks is growing, so a true career path is at your fingertips
  • Be a part of a erse and progressive organization
  • Brand pride, you truly are helping people
  • Team environment
  • 401K with 3% employer match
  • Paid Time Off
  • Healthcare, Dental, Vision, and life insurance benefits after 30 days of employment – additional coverage options available such as Short-Term Disability, Long Term Disability, Group Accident Insurance
  • Professional EAP program (6 free counseling sessions!) for team members & household
  • Professional development & advancement opportunities