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Associate Customer Success Manager, Onboarding Specialist (100% Remote)

• Buenos Aires, AR – Remote OK
• Full-Time
• Customer Success

About the Role

As an Associate CSM, Onboarding Specialist, you’ll manage our smaller tier (Tier 3) client accounts within your territory. You will act as a product and onboarding expert as well as solutions engineer. Although you will not have any accounts technically assigned to you, you will be overseeing the entire Tier 3 book of business and prioritizing your day based on incoming client requests.

In this role, you will utilize automations to send trigger-based emails to ensure Tier 3 client health, adoption, education, and overall success. By sitting between the Sales and Support teams, you will step in on appropriate client tickets, to provide product demonstrations, solutions to any questions or issues, and troubleshoot on live zoom meetings. This person should be able to think quickly on their feet and thrive in a role where they are presenting products and solutions to various size teams. Your number one focus is preventing churn and retention, as well as ensuring that our Tier 3 accounts are looked after and receiving the attention, support and communication they require.

Your Responsibilities

• Own Tier 3 client communication, product demonstration & all onboarding/solution engineering with the direct goal of churn prevention and retention.
• Drive successful Time Doctor onboarding to help customers realize the business value our products offer and how we can best support them.
• Work to understand customer’s business needs, keep ongoing documentation of use cases (and what we can do better internally/product request) and pinpoint any clients we can aim to expand to Tier 1 or 2 accounts.
• Partner closely with Sales/Support teams to ensure proper hand-off of any clients in need of your assistance.
• Organize automated, trigger-based messaging sequences, to check in on clients you have assisted, ensure onboarding has been completed and that the client is seeing the value in the products and understanding their reports.
• Partner closely with cross-departmental teams to share clients feedback, escalate urgent issues, and contribute to wider team/company project plans.

Required Skills & Experience

Minimum Qualification

• A bachelor’s degree or equivalent practical experience.
• 1+ years of customer success, customer service, sales Engineering or account management, SDR experience.
• Has previous API/Technical SaaS experience.
• Strong comfort and ability to teams, give technical product demonstrations and troubleshoot on a live video call.
• Experience managing and prioritizing multiple clients request daily.
• A proven track record of retaining and improving clients health.
• Experience acting as a product expert in a similar role/company, providing product overviews/trainings, and partnering closely with a product team.
• Past participation in cross-departmental processes and projects with other teams, such as sales, support, product, engineering, marketing etc.
• Excellent communication, presentation, problem-solving, multitasking, and prioritizing skills.

This is a full-time, 100% remote position that will allow you to work from anywhere.

We are an equal-opportunity employer and value ersity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Us

Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

We’re a erse global team of over 148 people working 100% remotely in over 42 different countries. We’re looking for innovative team members ready to help us modernize remote work.

Technical Help Content Writer (US Remote)

Client Success · Huntersville, North Carolina

Welcome to Jackrabbit Technologies.

Jackrabbit Technologies is the leading provider of software and services that help youth activity centers — gymnastics, dance, cheer, swim, music, childcare, and others — grow and operate efficiently. We are an entrepreneurial-minded, rapidly-growing SaaS company that has been recognized as one of the Best Places to Work in North Carolina and one of North Carolina’s Top Industry-Driven Technology Companies. Jackrabbit Technologies’ SaaS solution powers nearly 7000 clients in 35 countries around the world.

Our culture empowers YOU.

We hire people passionate about what they do, provide them with the tools to succeed, and then get out of their way! Living our vision, mission, and values, our people are what make Jackrabbit Technologies an awesome place to work. And that “awesome place” is virtual–all of our employees enjoy the privilege of working remotely. We always have and always will. So, you must have reliable high-speed internet access. We are interested in speaking to qualified candidates who are eligible to work in the U.S. We are not able to sponsor visas.

What you’ll do.

As a Technical Help Content Writer with Jackrabbit Technologies, you will translate product user stories and specifications to create high-quality help documentation that contributes to the overall success of our clients. You will update and maintain help documentation via our help authoring tool, Knowledge Owl, as our products and services evolve to include new features and serve new markets. Your success is defined by our end users’ success in utilizing our products and services.

In addition, you will:

• Create easy-to-understand help content that conveys the value to the user in a user-friendly voice, blending text with visuals such as images, tables, etc., as needed.
• Create content that adheres to established brand identity guidelines.
• Participate in the product sprint and release process to understand dynamic product changes.
• Collaborate with product managers and subject matter experts to extract key content about target audiences, product features, use cases, and workflows.
• Publish, maintain, and disseminate Help Center content, ensuring publication for content is closely aligned with product releases.
• Collaborate with teammates on content standards, priorities, and delivery options to end users.
• Manage and respond to knowledge base feedback from internal and external customers, and update help content if applicable.
• Maintain and enhance knowledge base taxonomy using tags, search phrases, and metadata to improve user search.
• Stay up-to-date on enhancements to our help authoring tool and implement them to improve internal workflows or user experience.
• Analyze end-user behavior via the help authoring tool and Google Analytics to optimize the delivery of relevant help content.
• Train other employees on our help authoring tool when applicable.

What you’re about.

You are tech-savvy, customer-focused, able to adapt to changing requirements and priorities, self-motivated, and well-organized with excellent attention to detail. In addition, you are passionate about creating effective and engaging adult learning content.

In addition, you have:

• 2-year degree or equivalent work experience
• 3+ years of technical writing experience
• Ability to write in explanatory and procedural styles for multiple audiences
• Typing speed of 40+ WPM
• Highly organized with strong attention to detail
• Experience with help authoring tools, Knowledge Owl preferred
• Experience editing HTML/CSS, a plus
• Experience with agile software project management software, Aha and Jira preferred
• Ability to travel up to 10%

What you will love about us.

• Our Culture! Read what our employees say about working at Jackrabbit on Glassdoor.
• We work remotely. We always have – we always will!
• Our Health and Wellness Benefits. Medical, Dental, Vision, Flexible Spending and Dependent Care Accounts.
• We help you with the unexpected. Company-Paid Disability and Life Insurance. Opportunity to elect Critical Illness and Accident Insurance. Plus confidential access to legal and life counseling and mental health support available 24/7.
• Your future looks bright at Jackrabbit. 401(k) with a generous company match, access to financial planning.
• We pay you to play, rest, recharge and balance your life. Paid Time Off, Paid Parental and Sabbatical leaves.
• You will grow your skills with us. Annual allowance for professional development.
• We give back. Paid Time to volunteer in your community.

Jackrabbit Technologies is an equal-opportunity employer.

Title: Technical Writer

Location: UNITED STATES – Remote

Our mission is to unlock the collaborative power of communities by making Web3 universally easy to use, access, and build on

Working with ConsenSys puts you at the forefront of an evolving paradigm, transforming our society for the better. We fundamentally believe blockchain is the next generation of technology that can lay the foundation for a more just and equitable society.

Blockchain tech is just over 10 years old. Ethereum itself is still a toddler and we’re far from reaching our full potential. You’ll get to work on the tools, infrastructure, and apps that scale these platforms to billions of users.

You’ll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects challenging you to stay at the top of your game. You’ll join a network of entrepreneurs and technologists that reaches the edge of our ecosystem. ConsenSys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies.

Key Responsibilities:

We are looking for a Technical Writer to join our team and document our layer 2 project, which is based on a zk-EVM. The ideal candidate will have a strong background in technical writing and a passion for blockchain technology. They will be responsible for creating and maintaining documentation that is clear, accurate, and easy to understand for both technical and non-technical audiences.

• Research, write and edit technical documentation for our layer 2 project, including user guides, API documentation, and developer documentation.
• Collaborate with the development team to understand the features and functionality of our project and ensure that documentation is accurate and up-to-date.
• Create and maintain a documentation style guide to ensure consistency in writing and formatting.
• Create and deliver training materials and presentations to internal and external audiences.
• Continuously evaluate and improve the effectiveness of our documentation.

Qualifications:

• Strong background in technical writing and editing.
• Experience with blockchain technology and concepts, especially zk-EVM.
• Strong writing and editing skills, with the ability to explain complex technical concepts in simple terms.
• Experience with documentation tools such as Confluence, AsciiDoc, or Markdown.
• Strong project management skills and ability to work independently and manage multiple projects simultaneously.
• A bachelor’s degree in Technical Writing, Computer Science, or a related field.
• Experience in layer 2 blockchain projects is a plus.

Don’t meet all the requirements? Don’t sweat it. We’re passionate about building a erse team of humans and as such, if you think you’ve got what it takes for our chaotic-but-fun, remote-friendly, start-up environment apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we’re ready for you to challenge our thinking on who needs to be in this role.

The salary range for US-based candidates only will be determined throughout the interview process depending on experience and skills. Candidates should anticipate a base salary (not including bonus, equity or other benefits) of $USD[$176,000 – $366,000]

ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. ConsenSys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found (https://consensys.net/careers/best-practices-to-avoid-recruitment-fraud/).

Title: Operations Data Analyst

Location: United States

Remote – US

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than 40 billion minutes of video footage and 5 trillion data points annually.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. As part of a newly public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Recent awards we’ve won include:

• Best Place to Work by Built In 2022
• Deloitte Fast 500 Companies
• IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners

Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand.

About the role:

Samsara is seeking a highly skilled and detail-oriented supply chain data analyst to join our team. The primary responsibility of this role will be to analyze, validate and interpret large sets of data related to our supply chain operations. We are looking for a candidate that can quickly identify trends and patterns, and provide actionable insights to optimize our supply chain processes. The ideal candidate will have a strong background in data analysis, statistics, and supply chain management.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

Click here to learn about what we value at Samsara.

In this role, you will:

• Own data accuracy, completeness, timeliness, consistency and uniqueness of supply chain metrics across multiple departments
• Collect, analyze, and interpret data from various sources, including internal databases and external sources such as Netsuite, Salesforce, E2Open, Databricks and external systems.
• Develop and maintain complex data dashboards and tools to facilitate data analysis and reporting.
• Identify and analyze trends, patterns, and discrepancies in data to inform supply chain decision-making.
• Collaborate with internal teams to identify opportunities for improvement and optimization within the supply chain.
• Generate reports and presentations to communicate insights and recommendations to stakeholders and management.
• Monitor and track supply chain metrics and KPIs to ensure performance goals are met or exceeded.
• Participate in the development and implementation of new supply chain initiatives and process improvements.
• Stay up-to-date with industry trends, technologies, and best practices related to supply chain management and data analysis.

Minimum requirements for the role:

• Bachelor’s or Master’s degree in Supply Chain Management, Operations Research, Data Science, Statistics, or a related field.
• 5 years of related experience with a Bachelor’s degree, 3 years with a Master’s degree or equivalent work experience.
• Proven experience in data analysis, data modeling, and statistical analysis.
• Strong understanding of supply chain processes and terminology.
• Proficient in data visualization tools such as Tableau or Power BI.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.

An ideal candidate also has:

• Experience with programming languages such as SQL and Python.
• Experience with Netsuite ERP, Salesforce CRM and warehouse management systems.
• Positive attitude in a rapidly changing environment with ambiguous information.
• Concise communication skills.
• Intellectual curiosity with an ability to learn quickly.
• Passion for technology and operations.

Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver total compensation (based on role, level, and geography) that is above market. We do this through our base salary + bonus/variable + restricted stock units (RSUs). RSUs are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, there are additional RSU grant awards for top performers which allow employees to achieve higher market positioning.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

$73,576—$108,200 USD

At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing ersity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation.

Benefits

Full time employees receive an above market total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Flexible Working

At Samsara, we have adopted a flexible way of working, enabling teams and iniduals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an inidual’s ability to secure and maintain the legal right to work at the company.

Cloud Operations Lead

Cloud Operations Team · Worldwide, Worldwide

Chainstack is the leading suite of services connecting developers with Web3 infrastructure, powering applications in DeFi, NFT, gaming, analytics, and everything in between.

From startups to large enterprises, Chainstack enables thousands of companies to cut down the time to market, costs, and risks associated with creating and scaling decentralized applications. By offering fast, reliable, and easy-to-use infrastructure solutions distributed globally, we make sure innovators can focus on what’s important.

We are looking for an enthusiastic Cloud Operations Lead with a passion for reliability to lead Cloud Operations team responsible for keeping all user-facing services and other Chainstack production systems running smoothly.

Responsibilities:

• Providing leadership and technical guidance to the Cloud Operations team of 6-10 people in multiple time zones across APAC, EU, and LATAM regions.
• Owning the reliability aspect of Chainstack production services in the scope of Cloud Operations team
• Managing day-to-day operational tasks, such as maintenance, troubleshooting, automation, and improvement projects
• Driving reliability initiatives around Chainstack production and representing these activities outside the Cloud Operations team
• Collaborate effectively and cross-functionally to drive production issues at all levels
• Identifying automation points and driving efficiency improvement
• Identifying changes from the reliability perspective with a data-driven approach.
• Identifying parts of the system that do not scale, providing immediate workaround measures, and driving long-term resolution
• Generating and implementing process improvements within Cloud Operations team
• Contributing to the hiring process by conducting a technical interview
• Improving documentation all around, explaining the why, not stopping with the what

Requirements:

• 3 or more years of experience in SRE/Cloud Operations/Infrastructure Engineering function supporting a large-scale service(s)
• Experience in operating mission-critical services, which includes being responsible for reliability (SLA/SLO) and managing incidents (monitoring, troubleshooting, escalation)
• Strong production experience on Kubernetes, Helm, Terraform, monitoring solutions (Grafana, Prometheus, InfluxDB, etc), and public cloud providers (AWS, GCP, Azure, etc)
• Proficient on Linux and the shell
• Able to collaborate effectively across the organization
• Have an enthusiastic, go-for-it attitude. When you see something broken, you can’t help but fix it
• Have the urge to document all the things, so you don’t need to learn the same thing twice
• Enthusiasm for providing feedback, teaching others, and learning new techniques
• Professional or personal exposure to Web3 technologies

We Offer:

• Salary in USD
• Stock options
• Bleeding edge tech stack
• Lack of bureaucracy
• Flexible schedule
• Global fast-growing market
• Multinational team

Data Analyst

Remote

Description

Sezzle is a cutting-edge fintech company whose mission is to financially empower young consumers. Only one in three millennials own a credit card, and the vast majority of millennials possess a subprime credit score or no score at all. To address these problems, Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans at online stores. This increase in purchasing power for consumers leads to increased sales and basket sizes for the hundreds of eCommerce merchants that currently work with Sezzle.

Sezzle is seeking a Data Analyst to drive business success with analytics. This is a quantitative and technical role: you will code, and you will code a lot. This is a collaborative role: you will talk and you will listen; you will teach and you will learn. You’ll be responsible for quantitative operational, financial and strategic analytics & reporting. You will collaborate closely with business leaders to create, drive, implement and measure solutions. Teams you collaborate with can include Product, Engineering, Finance, Sales, Marketing, Support, Legal and People Operations.

What Makes Working at Sezzle Awesome?

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest iniduals, but those that are unique and purpose-driven in all that they do. Sezzle recognizes and values the importance of ersity and inclusion in enriching the employment experience of its employees and in supporting our mission. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

Key Responsibilities Include:

• Work closely with business teams to understand their priorities and analytics needs
• Create sophisticated analyses and reporting to provide insights at scale that support growth strategies and empower data-informed decision-making
• Visualize and articulate analytics results to make it easy for stakeholders to interpret and take actions
• Help stakeholders identify new opportunities through data analysis
• Create, monitor, review, and analyze reports and dashboards, take initiative to fix issues that arise and conduct root cause analyses

Minimum Requirements:

• Degree in statistics, math, finance, economics, data science, computer science or related quantitative discipline
• 1+ years of professional experience working with data, which can include: complex dataset creation, reporting, profiling, and machine learning
• Expert in using SQL to extract data and create actionable data sets
• Experience with Python for data processing and analytics
• Ability to complete analyses with minimal guidance
• Experience with data visualization tools such as Redash, Tableau, Looker or Power BI
• Comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment, able to pivot quickly to new priorities
• Attention to detail and ability to multitask
• Excellent problem-solving skills.
• Strong business judgment and communication skills

Preferred Knowledge and Skills:

• Graduate degree in a quantitative discipline
• Experience optimizing operational and financial performance
• Experience in payments, financial services, banking, fintech, BNPL, etc…

The Tech You’ll Work With:

• Python
• Redshift, PostgreSQL, MySQL
• Data build tool (dbt)
• AWS, G Suite, Mac

Interview Process:

• Online assessment
• Conversation with our recruiter.
• SQL interview with Coderpad. Share your SQL knowledge.
• Verbal case study interview. Share how you approach new problems. A “How would you…” conversation.
• Verbal behavioral interview. Share your problem-solving experience. A “Tell me about a time when you…” conversation.

About You:

• A+ character. We are team-first here at Sezzle.
• A hard-working mentality. It’s early and there is still a lot to build.
• An excellent communicator.
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

Perks and Benefits:

• Competitive salary, bonus, and benefits
• Generous stock options
• Medical, dental and vision insurance
• Life and long term disability insurance
• 401k with match
• The opportunity to join Minneapolis’s fastest growing startup alongside a team of motivated and driven iniduals

Sezzle provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state and local laws.

Technical Writer

SAN FRANCISCO, CALIFORNIA

CPO – ENGINEERING PRODUCTIVITY

FULL-TIME

REMOTE

Are you ready to join a visionary, fast growing enterprise data software company? Are you ready to be part of a unique culture of integrity and innovation? Are you passionate about cloud data technologies, data analytics, operational excellence and business strategy? Are you yearning to make an impact? If so, this opportunity at StreamSets (a Software AG company) might be the perfect fit for you.

If you are not sure that you’re 100% qualified, but feel up for the challenge – we want you to apply. We believe skills are transferable and drive goes a long way.

As part of the Engineering Productivity team, you will join a group of thoughtful iniduals who are passionate about promoting a quality-first culture. As our newest technical writer, you will produce high-quality documentation necessary for customer success, collaborating with a great team of engineers working on various technologies that comprise our DataOps Platform.

Location: USA (remote), Bay Area preferred.

Responsibilities:

• Producing high-quality documentation in a fast-paced environment.
• Addressing feedback from users and the StreamSets team to improve our existing documentation.
• Suggesting concise and clear tooltips in our products.

You are a great fit because you are:

• Excited to jump in and learn new things, with a pragmatic eye on deadlines.
• A highly organized, self-motivated team player with excellent time-management skills.
• A hands-on problem solver who will ask questions and work with our products to get the information that our users need.
• A strong communicator who can navigate differences in cultures and time zones.
• Comfortable with adapting to the needs of the company and the team.
• Open to review cycles that help to make your writing stronger.

You have:

• 3+ years of technical writing experience
• Experience with DITA
• Experience with enterprise-level software

$150,000 – $200,000 a year

• The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and competencies.

Why you should join:

• We are a small, supportive doc team that works closely with SMEs on a wide range of interesting technologies – there is always something new to learn here.

Our benefits

• 100% paid medical, dental, and vision coverage for you and your dependents (US)
• The best equipment and resources – we you to have what you need to be successful
• Healthy work/life balance, flexible time off policies
• 401k (US), pension contributions (non-US)
• Attractive compensation
• Paid family leave
• Professional development – we are invested in you.

Our ethos

StreamSets (a Software AG company) is proud to be an equal opportunity workplace. Candidates seeking employment at StreamSets are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

Come be a part of our erse, dynamic team!

“For California residents, please review the StreamSets Notice at Collection for our employees and independent contractors prior to disclosing any personal information to us. By submitting your personal information to us, you acknowledge that your personal information will be collected and processed according to our Human Resources Privacy Policy for California Consumers. If you are not a resident of California, neither this Notice nor the referenced Policy apply to you.

Senior Product Data Scientist, Search

• Employees can work remotely
• Full-time
• Alternate Location: New York, United States

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world’s relationship with money by making it more relatable, available and accessible, at Cash App you’ll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

We are looking for Senior Product Data Scientists to join Block and help build Cash App, the fastest growing financial app in the world. We are reinventing the way people think about banking and financial services through our P2P, Banking, Cash Card, Boost, BTC, and stock investing products. We derive valuable insights from our extremely unique datasets and turn those into actions that improve the experience for our customers every day.

This role is part of our Cash App’s Product Data science org and will be deeply embedded within our Search & Discovery team. You will use data science to better understand our customers and offer them delightful experiences to find and discover people and things quickly and with trust – we aim to grow and strengthen the connections between people and businesses across the globe. Through your work, you will empower Cash App to personalize customers’ search and discovery experiences with DS/ML, to better understand customers’ journeys, and help identify and execute on new opportunities for product improvement. You will test and employ a variety of analytical and modeling techniques on our comprehensive data and scale your solution to production by partnering closely with machine learning, product, design, and engineering teams.

You will:

• Partner directly with a Cash App product team, working closely with product managers, engineers, designers, and machine learning engineers
• Analyze large datasets using SQL and python to surface meaningful & actionable insights/opportunities to the product team and other key stakeholders
• Approach problems from first principles, using a variety of statistical and mathematical modeling techniques to research and understand customer behavior
• Design and analyze A/B experiments to evaluate the impact of changes we make to the product
• Work with engineers to log new, useful data sources as we build new product features
• Build, forecast, and report on metrics that drive strategy and facilitate decision making for key business initiatives
• Write code to effectively process, cleanse, and combine data sources in unique and useful ways, often resulting in curated ETL datasets that are easily used by the broader team
• Build and share data visualizations and self-serve dashboards for your product team
• Effectively communicate your work with team leads and cross-functional stakeholders on a regular basis

You have:

• A bachelor degree in statistics, data science, or similar STEM field with 4+ years of experience in a relevant role OR
• A graduate degree in statistics, data science, or similar STEM field with 2+ years of experience in a relevant role
• Advanced proficiency with SQL and data visualization tools (e.g. Tableau, Looker, etc)
• Experience with scripting and data analysis programming languages, preferably Python
• Experience with cohort and funnel analyses, a deep understanding statistical concepts such as selection bias, probability distributions, and conditional probabilities
• Experience with state of the art machine learning techniques such as regression, classification, recommendation system, and causal inference
• Experience with ElasticSearch
• Experience in a high-growth tech environment
• An appreciation for the connection between your work and the experience it delivers to customers
• Intellectual curiosity and a passion for what Cash App is building

Technologies we use and teach:

• SQL (MySQL, Snowflake, BigQuery, etc.)
• Python (Pandas, Numpy)
• Tableau, Airflow, Looker

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources

This role is also eligible to participate in Block’s equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.

Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Learn more about our efforts to promote inclusion and ersity at block.xyz/inclusion

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

Title: Senior Software Engineer – Testing and Infrastructure (Tock)

Location: Chicago, IL

The Tock engineering team is looking for a Senior Software Engineer – Testing and Infrastructure to help us build the next generation of restaurant bookings based on the proven system we’ve deployed everywhere from local e bars to Alinea. We believe testing is a first-class concern, and aim to provide simple, intuitive systems and tools that engineers and QA analysts can use to continuously release our product with confidence.

This is an opportunity for you to work with world-class engineers on challenging problems while having a big impact on the hospitality industry. As a member of a small and growing team, you’ll help define the next stage of our growth.

You will report to an Engineering Manager and will be either full-time remote or located in Chicago, IL.

You’ll Get To

• Shape the future of our automated testing strategy
• Partner with our platform and SRE teams to grow the platform on which our tests run
• Build a stable, repeatable environment where tests will run during development and deployment
• Evolve our existing suite of tools for full-stack UI functional testing
• Collaborate with partners throughout engineering to build new tools to address pain points or capability gaps
• Integrate testing more tightly into the development and deployment workflow
• Shape the evolution of a large and complex system

Who We’re Looking For

• 5+ years of experience building developer productivity tools focused on testing and test automation
• Deep familiarity with the testing domain, and a strong grasp of testing fundamentals
• Fluency with one or more general purpose programming languages, including but not limited to: Java, JavaScript, Typescript, Python, or C/C++
• Experience with coaching and mentoring engineers, and a desire to help level up those around you
• Working knowledge of SQL
• An understanding of all parts of a modern web-based application stack including frontend, backend, and basic networking
• BA/BS or greater in computer science or a related field

Benefits & Perks

• A choice between medical plans with 100% covered premiums
• Flexible paid time off
• 401k with employer match
• Paid parental leave
• Fertility and adoption benefits
• Education reimbursement
• Pretax commuter benefits
• Employee Assistance Program
• Charitable donation match
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $88,000 – $190,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Tock employees are eligible to receive equity in the company as part of their total compensation.

Tock’s Growth

• Awarded Fast Company’s “Most Innovative Companies” in 2021
• Awarded Built In’s “Best Places to Work” in 2020, 2021, 2022, and 2023
• Awarded America’s Hottest Brands of 2020 by AdAge
• Won Chicago Tribune’s “Game Changer” Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Named one of 2019’s 50 Startups to Watch
• Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain’s Chicago Business, New York Post, and more

About Tock

Tock is the all-in-one system for reservations, takeout, delivery, and events. We are changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe.

About Squarespace

Squarespace is a leading all-in-one website building and ecommerce platform that enables millions to build a brand and transact with their customers in an impactful and beautiful online presence. Our products allow anyone at any stage of their journey to manage their projects and businesses through websites, domains, ecommerce, marketing tools, and scheduling, along with tools for managing a social media presence with Unfold and hospitality business management through Tock. Squarespace democratizes access to outstanding design, helping our customers in approximately 200 countries and territories maintain consistent branding across all digital touchpoints to stand out online. Our team of more than 1,400 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal (coming soon!) and coworking spaces in the UK, Netherlands, and Australia. For more information, visit www.squarespace.com.

Our Commitment

Not only do we embrace and celebrate the ersity of our customer base, but we also strive for the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Title: Senior Infrastructure Engineer (Remote)

Location: United States

Who we are

Path is a healthtech company dedicated to making mental health care work for everyone. Path takes a patient-first approach, where treatment is more accessible, personalized, and effective. With Path, it’s easy to find a high-quality therapist or psychiatrist who accepts insurance and is actively accepting new patients.

What we’re solving

Over 65 million Americans have a treatable mental health issue that’s 1 in 5 people. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. We’re here to fix this.

Our Mission

Path’s mission is to make mental healthcare work for everyone.

The Role

As a member of Path’s Foundation Engineering team, you will play a key role in developing the architecture that will shape how engineering teams at Path develop and deploy our systems in a fast and scalable way. You’ll work to understand the product roadmap and incorporate it into building and realizing an architectural vision for Path’s infrastructure, as well as the systems and processes that engineering teams will use to manage their software.

In this role, you will:

• Support key business initiatives by building core systems that will power multiple product experiences
• Design, build and operationalize reliable end-to-end infrastructure and help integrate it into Path engineering teams
• Mentor and grow the members of your team
• Take on broad technical ownership of systems across our product and internal tools

Here’s what we’re looking for:

• 4+ years of Platform or Infrastructure engineering experience
• Ability to work on backend systems code, as well as manage cloud infrastructure
• Experience with both technical and process-driven solutions
• A problem-finder mindset
• Comfort and skill with working in a highly autonomous, collaborative environment
• A strong focus on measurable outcomes
• Holding yours and others’ work accountable to a high quality bar
• [bonus] Experience working with AWS

#LI-MA1

Our Team

The people of Path are what truly define our mission and determine our impact on the world. We believe in building not only a team, but a erse community that thrives by helping each other succeed and grow and inspiring each other by taking on big challenges.

For employees, Path is a 100% remote healthtech company and we’re HIRING! We’re excited to bring people onto the team who are committed to raising the bar on mental health care.

As Part Of Our Team, Full-Time Employees Receive

• The ability to work from any location within the US
• Competitive pay and benefits that do not change based on location
• 2 company-wide shutdown weeks each year to focus on self-care
• Paid parental leave to support you and your family
• Medical, dental, and vision insurance through our employer plan
• Access to our 401K
• Access to an Employer Assistance Plan (EAP) through our insurance plan
• The equipment you need to ensure your home office sets you up for success

Title: Senior Platform Engineer

Location: Anywhere (remote)

WHO ARE WE?

Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato’s mission is to be the most innovative, tech-enabled media company connecting consumers to the world’s leading brands.

The company is headquartered in vibrant downtown Delray Beach, Florida, with a unique international team across more than a dozen countries. Launch Potato’s success comes from a erse, energetic culture and high-performing, entrepreneurial team.

YOUR ROLE

Looking to take on a new challenge that will allow you to ideate solutions, have a say in how we enhance our cloud environment, and make a direct impact on company growth? Look no further!

You’ll contribute to the overall design and implementation of Launch Potato’s cloud infrastructure. As an early DevOps team member, you will help shape the DevOps culture at Launch Potato as we fully embrace GitOps. An understanding of security and reliability best practices is essential!

SUCCESS LOOKS LIKE

• Monitor existing infrastructure and recommend improvements based upon security, cost, and best practices
• Define and execute infrastructure migration plans
• Setup and maintain VPC remote access
• Monitor and optimize AWS usage
• Convert manually constructed infrastructure to a well documented IaaS
• Communicate DevOps and security best practices to co-workers

IN THE FIRST 90 DAYS

• New processes and tooling will be identified and implemented
• Effective monitoring and playbooks will be created and implemented for new VPC services
• All engineering team members will be shifted to lower privileged IAM policies and MFA will be required
• Tailscale training will be rolled out to all technical teams

IN THE FIRST 6 MONTHS

• Completion of AWS resource evaluation to better understand spend
• All CircleCI workflows now use AWS OIDC with IaC defined IAM
• All Services assume roles and/or leverage Secrets Manager for credentials
• CircleCI no longer accesses public IPs

IN THE FIRST YEAR

• All services use private IPs in the new VPCs

WHAT YOU NEED TO SUCCEED

• Prior experience being the sole DevOps resource or SME for a company
• Strong working knowledge of AWS
• Experience supporting Linux, Docker, and Orchestration technologies
• Experience working with IaC and monitoring tooling; Ansible, Terraform, New Relic, Sentry
• Proficiency with Python, Go, Bash, or similar scripting language
• Willingness to adapt to a fast paced work environment
• Strong communication skills and ability to collaborate cross functionally
• Setting up tools and required infrastructure
• Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
• Encouraging and building automated processes wherever possible

Want to make your impact in a profitable, high-growth company? Apply now!

From Day One, we’ve been committed to having a erse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value ersity, equity, and inclusion.

We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics.

Sr. Data Analyst, Electric Vehicle

locations

US – Remote

time type

Full time

job requisition id

R11397

• As a Sr. Product Analyst, you will be a thought leader within Product for how data and analytics can guide our product decisions. You will work with the assigned product team(s) to produce the analytics and insights needed to create and operate best in class digital products. You will help us build a deep understanding of our customers, how they use our products and how we can improve that experience.
  Key Responsibilities
  • Thought Leadership: Work closely with assigned product teams to lead critical analyses such as customer journey mapping, in-product flow analysis, and cohort analysis to guide the product development process.
  • Improve Product: Use analytics to find patterns and trends to understand user behavior and identify improvement opportunities.
  • Implementation: Partner with product and technology to develop measurement plan and ensure we are collecting and integrating relevant data to drive product analytics.
  • Lead Business Intelligence & Reporting: Partner with key stakeholders to build, deploy and maintain dashboards and reporting to enable operations, insights and decisions.
  • Analytical Leadership: Mentor junior Data Analysts and help to grow the Product Analytics capability within WEX.
• Basic Qualifications
  • 2+ years of hands-on product analytics experience with exposure to agile/scrum process, product backlog grooming, etc.
  • Experience analyzing in-product data including analyses such as customer journey mapping, audience profiling/segmentation, cohort/mix analysis.
  • 5+ years hands-on data analytics experience with one or more of the following tools:
    • SQL (traditional or PL)
    • Tableau (or similar visualization tool)
    • Python, R, or another scripting language
  • Experience in going beyond reports/data: driving product management using insights and hypothesis testing.
• Preferred Qualifications
  • 5+ years of hands-on product analytics experience with exposure to agile/scrum process, product backlog grooming, etc.
  • 3+ years experience analyzing in-product data including analyses such as customer journey mapping, audience profiling/segmentation, cohort/mix analysis.
  • 7+ years hands-on data analytics experience with one or more of the following tools:
    • SQL (traditional or PL)
    • Tableau (or similar visualization tool)
    • Python, R, or another scripting language
  • 3+ years experience in going beyond reports/data: driving product management using insights and hypothesis testing.
  • Understanding of various concepts such as agile/scrum, A/B or multivariate testing, tag management, journey mapping, and segmentation.
  • Payments, financial products, or EV experience preferred.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.

Salary Pay Range: $97,000.00 – $129,000.00

Technical Analyst, Data and Technical Operations

Remote

Community Operations

About Pinterest:

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.

We are looking for a Technical Analyst, Data and Technical Operations within the Community Operations team. Our Data and Technical Operation team focuses on driving operational excellence by addressing tooling and process pain points, promoting data-driven decision making and optimizing efficiency in partnership with various teams across Pinterest. The Data and Analytics team provides data, visualizations, and analyses that help XFN teams make better decisions, monitor how effectively we’re solving issues for Pinners, and identify ways to do better.

What you’ll do:

• Conduct analyses and provide technical guidance to support Business Integrity and Trust & Safety teams
• Develop metrics, reporting structures and dashboards that help measure and improve operational performance
• Partner with other technical team members to standardize and improve existing data sources and reporting processes
• Identify operational pain points and areas of opportunity and leverage analytics to generate solutions and recommendations
• Collaborate with cross-functional teams such as engineering, product, and policy, to improve user experience and drive operational improvements

What we’re looking for:

• Experience using quantitative analysis to identify areas of improvement and influence business decisions
• Demonstrated experience extracting, manipulating and analyzing complex data using SQL or comparable languages
• Knowledge of business intelligence tools like Tableau
• Creativity in developing new processes, conducting analyses and providing recommendations

This position is not eligible for relocation assistance.

#LI-REMOTE

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

US based applicants only

$100,400$150,600 USD

Our Commitment to Diversity:

At Pinterest, our mission is to bring everyone the inspiration to create a life they loveand that includes our employees. We’re taking on the most exciting challenges of our working lives, and we succeed with a team that represents an inclusive and erse set of identities and backgrounds.

Title: Data Warehouse Engineer (work from home)

Location: Raleigh, NC, United States

Full Time

WHAT YOU NEED TO KNOW ABOUT THE JOB:

The Enterprise Data & Analytics Team is building out a team of Data Warehouse Engineers to support mission-transforming work through data at the American Red Cross. As a result we are hiring multiple Data Warehouse Engineers to help do this exciting work!

As a Data Warehouse Engineer for the American Red Cross, you will be part of a Data Management team that is modernizing and transforming our data and reporting capabilities across multiple verticals by implementing a new modernized data architecture.

The Data Warehouse Engineer will help develop, maintain and support an enterprise data warehouse system and corresponding data and will be responsible for database design and implementation of agreed upon standards. This position requires an innovative engineer who is passionate about data & data quality. The ideal candidate will possess data warehousing experience and the ability to develop scalable data pipelines that make data management and analytics/reporting faster, more insightful, and more efficient.

The work location is 100% virtual from a home office with occasional in-person meetings as necessary. Preference for candidate to be in the Mid-Atlantic states (NC, SC, VA) &/or to work an East coast schedule.

In addition, the Data Warehouse Engineer will:

• Collaborate with analytics and business teams to improve data models that feed business intelligence tools, increasing data accessibility and fostering data-driven decision making across the organization. • Implement scalable solutions that align to our data governance standards and architectural roadmap for data integrations, data storage, reporting, and analytic solutions. • Develop data integrations and a data quality framework. Write unit/integration/functional tests and document work. • Perform data analysis required to troubleshoot data-related issues and assist in the resolution of data issues.

PAY INFORMATION:

The annual salary range for this position is $120K- $125K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

**We will review specific salary information at the time of phone screening based upon your location & experience.**

WHAT YOU NEED TO SUCCEED (required/minimum qualifications):

• Education: 4-year college degree or equivalent combination of education and experience. Prefer academic backgrounds in Computer Science, Mathematics, Statistics, or related technical field. • 3+ years of relevant work experience in data engineering, business intelligence or related field.

• Experience writing and optimizing SQL queries and stored procedures in a business environment with large-scale, complex datasets.

• Knowledge of different database technologies and data warehouse schema design patterns (snowflake and star in particular).

• Experience with cloud-based databases, specifically AWS technologies (e.g., Redshift, RDS, S3, EMR, EC2, Kinesis) is a plus. • Experience creating ETL and/or ELT jobs. • Experience with Agile software development methodologies. • Excellent problem solving and troubleshooting skills. • Process oriented with great documentation skills. • Proficient in object-oriented programming (Python in particular). • Experience with DevOps methodologies and tools (e.g., Git, Artifactory, etc.). • Experience developing in a Linux environment. • Experience developing integrations across multiple systems and APIs is a plus. • Experience with Big Data tools like Spark, Hadoop, Kafka, etc. is a plus.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. • Medical, Dental, & Vision Plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with up to 4% Match • Paid Family Leave • Employee Assistance Programs • Disability and Insurance: Short + Long Term • Service Awards and Recognition

Implementation Engineer

United States 

Customer Success Customer Success

Full-Time

Remote

Teleport is the market leader in Identity-Native Infrastructure Access Management. Every company must protect its critical computing infrastructure from hackers and other bad actors. The problem is that most rely nf outdated access solutions that use passwords and other shared secrets which are #1 source of data breach. Teleport replaces these outdated access solutions with more secure identity, making the happy path for engineers the secure path. By replacing insecure shared secrets like passwords, keys and tokens with true identity based on biometrics and security modules, Teleport delivers phishing-proof zero trust for every engineer and service connected to a company’s global infrastructure.

Teleport is used by leading companies including Elastic, Snowflake, Doordash and NASDAQ and recently raised $110M at a $1.1B valuation in a funding round led by Bessemer Venture Partners with participation from Insight Partners, Kleiner Perkins and S28 Capital. We are headquartered in Oakland, California, but embrace a remote-first work culture for many roles.

We’re also proud of our numerous awards recognizing business and culture leadership including “Inc. 5000 America’s Fastest Growing Private Company”, “2022 Certified Great Place to Work” and Comparably’s 2022 “Best Company Culture; Best CEOs for Diversity; Best Perks & Benefits and Best Compensation” award.

As a member of the Teleport Customer Success team, an Implementation Engineer (IE) is responsible for providing technical assistance to customers who are implementing, operating, and maintaining our software solutions (self-hosted and cloud-hosted) during the crucial onboarding phase. This is a full-time US-based remote position reporting to our Head of Implementation Services located in Raleigh, NC.

An IE is a member of our Customer Success team, who is focused on providing technical support assistance for customers who have purchased our software product, Teleport. Teleport is a distributed networking and security system supporting SSH, Desktops, Kubernetes, Databases, and Applications. You will work directly with our customers during their onboarding to discuss architecture plans, relay deployment best practices, provide triage and debugging of technical issues, develop and maintain training programs, and assist the product team by capturing product feedback. As the IE you will be the primary lead to identify and resolve technical blockers via shared chat, ticket, and meetings. As our company grows, and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.

What you’ll be doing:

• Independently diagnose and resolve problems in the Teleport product, as well as in the customer environment (e.g Dockers, Kubernetes, AWS, Azure, GCP)
• Maintaining a high level of customer satisfaction of account base throughout the onboarding process
• Designing the customer’s architecture and advocating for best practices during the cloud or kubernetes deployment
• Leading technical discussions during all Customer Onboarding sync calls as the primary technical POC
• Creating and maintaining cloud and kubernetes environments to demo new features
• Deploying, testing and validating new features and customer issues in kubernetes, cloud and linux environments
• Work closely with our Product and Development to document customer use cases and triage customer escalations
• Plan, build and maintain Teleport training for new users to ensure successful migration to the Teleport product

What you’ll bring:

• 3+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
• Linux administration skills
• Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus!
• A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus!
• Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
• Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise
• Outstanding soft skills, excellent verbal and written communication skills

We also offer equity compensation and a comprehensive list of benefits below:

401(k) Retirement Plan with matching employer contributions

Paid Time Off: 4 weeks

Sick Leave: 10 days

Paid leave: 12 weeks

Paid Holidays: 11 days

Medical, dental, vision, Long Term disability, and life insurance – PPO, HMO, FSA, EPO plans provided

Flexible expense benefit: $4.8k annual expense benefit for work related expenses

Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.

Title: Data Engineer

Location: United States, Remote

ABOUT US:

At Cars.com, we help shoppers meet their perfect car match, and people find their perfect career match. As one of the top places to work in Chicago, according to The Chicago Tribune, Built-In Chicago and others, we pride ourselves on a culture of growth and innovation.

Cars.com has revolutionized the automotive industry for both shoppers and sellers through technology and solutions for buyers and sellers alike. We never shy away from a challenge, move fast, collaborate across functions to approach problems from every angle. We’ve built a culture that’s second-to-none and share core values that keep everyone working full-speed at the same goals with the same open, outcome-driven and bold attitudes.

Cars.com is a CARS brand. CARS includes the following brands: Cars.com, Dealer Inspire, DealerRater, FUEL, CreditIQ & Accu-Trade. Learn more here!

Data is the driver for our future at Cars. We’re searching for a collaborative, analytical, and innovative engineer to build scalable and highly performant platforms, systems and tools to enable innovations with data. If you are passionate about building large scale systems and data driven products, we want to hear from you.

Responsibilities Include:

• Build data pipelines and deriving insights out of the data using advanced analytic techniques, streaming and machine learning at scale
• Work within a dynamic, forward thinking team environment where you will design, develop, and maintain mission-critical, highly visible Big Data and Machine Learning applications
• Build, deploy and support data pipelines and ML models into production.
• Work in close partnership with other Engineering teams, including Data Science, & cross-functional teams, such as Product Management & Product Design
• Opportunity to mentor others on the team and share your knowledge across the Cars.com organization

Required Skills

• Ability to develop Spark jobs to cleanse/enrich/process large amounts of data.
• Experience with tuning Spark jobs for efficient performance including execution time of a job, execution memory, etc.
• Experience with dimensional data modeling concepts.
• Sound understanding of various file formats and compression techniques.
• Experience with source code management systems such as Github and developing CI/CD pipelines with tools such as Jenkins for data.
• Ability to understand deeply the entire architecture for a major part of the business and be able to articulate the scaling and reliability limits of that area; design, develop and debug at an enterprise level and design and estimate at a cross-project level.
• Ability to mentor developers and lead projects of medium to high complexity.
• Excellent communication and collaboration skills.

Required Experience

• Software Engineering: 3 – 5 years of designing & developing complex, batch processes at enterprise scale; specifically utilizing Python and/or Scala.
• Big Data Ecosystem: 2+ years of hands-on, professional experience with tools and platforms like PySpark, Airflow, and Redshift.
• AWS Cloud: 2+ years of professional experience in developing Big Data applications in the cloud, specifically AWS.

Preferred:

• Experience working with Clickstream Data
• Experience working with digital marketing data
• Experience with developing REST APIs.
• Experience in deploying ML models into production and integrating them into production applications for use.
• Experience with machine learning / deep learning using R, Python, Jupyter, Zeppelin, TensorFlow, etc.

#LI-JL #LI-REMOTE

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Cyber Security Automation Engineer

locations Gaithersburg, MD

6314 Remote/Teleworker US

time type Full time

job requisition id R-00106463

Job Description:

This is an opportunity to join a team of highly skilled and innovative network defenders, and the best group of iniduals out there. Leidos’ Cybersecurity Intelligence and Response Team (CSIRT) has an immediate opening for a motivated Cyber Security Automation Engineer. Leidos is an international company made up of 45,000 employees that provides Defense, Intelligence and Health Products to our customers. Our goal is to stay ahead of and maintain a technical advantage over our adversaries using the latest technical advancements, including custom built cybersecurity capabilities. As a key part of the team, your responsibilities will include leading the deployment and maintenance of all automation within the CSIRT intrusions team. You will support cyber incidents by reducing response and analysis time by creating automations within our technology stack. In this position, you will have the ability to grow through training opportunities and cross train with Cyber Defense Analysts in an effort to support Incident Response. You will lead others in driving technical solutions in automation and integration projects. You will also be able to progress through attending conferences and collaboration with industry peers and adjacent parts of our business. You will be challenged and provided a tremendous opportunity for growth in a highly collaborative and supportive environment.

PRIMARY RESPONSIBILITIES

• Lead technical implementation of automation operations for the CSIRT intrusions team.
• Ability to create documentation and implement automation playbooks using Intelligence Driven Defense, and Defense in Depth methodologies.
• Ability to communicate effectively in crisis situations with all levels of the organization.
• Support enterprise incident response efforts.
• Employ automation of advanced forensic tools and techniques for attack reconstruction and intelligence gathering.
• Proactively research emerging cyber threats. Apply analytical understanding of attacker methodologies and tactics, system vulnerabilities, and key indicators of attacks and exploits.
• Collaborate using information and knowledge sharing networks and professional relationships to achieve common goals.
• Provide on-call support for incident response efforts outside of core hours, as needed.
• Mentor junior and senior team mates technically and conceptually
• Lead groups of all sizes within the team for strategic efforts, including long-term projects and incident response
• Drive advanced countermeasures through to completion
• Innovate and deliver new types of countermeasures
• Increase the outreach of the team internally and externally through shared intelligence and presentations

REQUIRED QUALIFICATIONS

• BS Degree and 8+ years relevant experience in cyber security or network defense; or 5+ years relevant experience with relevant certifications (CISSP, SANS GIAC, CEH, etc.)
• Experience in cyber security engineering automation and orchestration platforms, specifically XSOAR.
• Experience in debugging software and determining the root cause.
• Programming experience in Python.
• Experience and familiarity with IDS/IPS, SIEM, Splunk and endpoint solutions specifically Crowd Strike.
• Experience in supporting and contributing to incident response activities
• Strong understanding of Operating Systems and Network Protocols.
• Proficiency with Microsoft Windows administrative tools, and the Unix/Linux command line.

PREFERRED QUALIFICATIONS

• Understanding of behavioral based threat models, including ATT&CK, Cyber Kill Chain, Diamond Model, etc.
• Experience with Splunk (preferred) or other SIEM-type platform
• Experience in conventional network\host-based intrusion analysis, digital forensics, or malware analysis
• Capable and comfortable communicating actionable threat intelligence to both technical and executive-level stakeholders.
• Experience defending large cloud infrastructures (AWS, Azure, etc.)
• Experience developing solutions in the cloud (AWS, Azure, etc.)
• Experience using and integrating with various open-source intelligence (OSINT) sources.
• Ability to create, modify, and implement both Snort and YARA signatures.
• Published research papers at conferences or through other mediums (blogs, articles).
• Working knowledge of Computer Network Exploitation (CNE), Computer Network Attack (CNA) and Computer Network Defense (CND) tools and techniques.

Pay Range:

Pay Range $78,000.00 – $120,000.00 – $162,000.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Location:  London, GB; 100% Remote

Job description:

As a Product Designer, you will be responsible for translating use cases and high level functionality requirements into effective product features. This means ability to understand the business needs of B2B go-to-market teams (marketing, sales, operations) and translating them into user experiences and/or data flows between different systems. This role is not about UX or graphical design, but about product feature design. You will work closely together with the product owner and product management to define the features and functionalities and with Data Science team to analyse to improve and enrich the data and with UI/UX designer to turn functionalities into a user interface. Wireframing, prototyping and flow-charging are be crucial skills for this role.

Experience:

At least 5 years experience of work experience related to B2B SaaS Product design in US/Europe. Understanding any B2B AdTech, MarTech, SalesTech, RevTech applications (advertising, marketing automation, CRM, Sales Enablement, Sales Engagement) is a big plus.

Necessary experience requirements:

• Several years of experience in international SaaS Product Design or similar roles
• At least a basic understanding of the product’s context: B2B digital marketing stack (advertising, marketing automation, CRM) and B2B sales process
• Experience with modern SaaS UX to be able to create wireframes, prototypes, and flowcharts as a briefing to the actual UX designer
• At least a basic understanding of Data science workflows
• Tenacity and persistence – the ability to follow up to ensure things get done
• Experience with Jira and confluence is a plus
• Modern tools like Figma and Miro (of course Google Slides is a must)

Title: Support Engineer

Location: REMOTE

Roadie, a UPS Company, is a crowdsourced delivery platform. Founded in 2014, Roadie works with consumers, small businesses and enterprises across virtually every industry to enable scheduled, same day and urgent delivery in passenger vehicles across the U.S. With more than 200,000 drivers nationwide, Roadie reaches more than 20,000 zip codes the largest local same-day delivery network in the nation.

We are looking for a Support Engineer to serve as the front line for technical support requests from internal departments at Roadie. The ideal candidate is eager to be in a fast-paced environment where they can broaden their technical, problem-solving, and interpersonal skills, and set the foundation for a career in software development.

What You’ll Do

• Utilize ticket system to manage tickets and triage requests to appropriate person or team within Engineering
• Take ownership of reported customer issues and see problems through to resolution
• Research, diagnose, troubleshoot, and reproduce reported issues in a timely manner
• Monitor ticket queue to ensure all issues are properly processed, documented/logged, assigned and relevant parties are updated
• Feel empowered to fix issues and ask questions when necessary
• Collaborate with Engineering, Product, and customer-facing teams teams

What You Bring

• BS degree in Information Technology, Computer Science or equivalent
• Core coding skills in at least one programming language (exposure to or interest in learning Ruby on Rails and SQL a plus)!
• Strong critical thinking skills
• Tenacity for problem solving
• Excellent written and verbal communication skills, with an ability to communicate technical concepts to a nontechnical audience

Why Roadie?

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right – Roadie will contribute directly to your existing student loans!)
• Flexible work schedule with unlimited PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
• The technology you need to get the job done

Title: Implementation Specialist

Location: Remote (US)

About the company

Remind, the leading communication platform in education, helps educators reach students and parents where they are: their phones. With nearly 30 million active users, we have our sights set on something even bigger: giving every student the opportunity to succeed.

Remind runs one of the largest free services in education (Remind Chat), a district/school SaaS business that has scaled to support millions of students (Remind Hub), and an online tutoring solution sold to districts, schools and inidual consumers (Remind Tutoring). The common thread through each of our product lines is the belief that success in education is driven by relationships, and the Remind communication platform is where the next generation of education relationships live.

About this role

As an Implementation Specialist, you will be a key member of the Implementation team. You will be working, collaborating, and supporting the Customer Success team, your peers in the Technical Operations department, and our customers with a focus on delivering high-quality and successful implementations for our school and districts.

Some of the most complex aspects of Remind’s platform are connected to onboarding new customers understanding customer’s goals, analyzing data, rostering and account provisioning, automated message configuration, data syncing, and API access. You will be the main point of contact and responsible for leading implementation projects, escalation triage, and supporting customers through the implementation cycle. You will deliver training and share best practices to maintain and improve customer’s data.

Your day might consist of sitting in on customer calls to provide technical insight, diagnosing data sync challenges, working incidents through closure, providing training, or leading an implementation kickoff call with a District Administrator.

About you:

• You have prior experience in a customer-facing implementation role (e.g., Integration, Implementation, Success, and/or Support).
• You are comfortable and have experience providing training to small and large groups.
• You understand and have experience with APIs, SFTPs, and data mapping strategies.
• You can skillfully articulate technical problems and challenges with various groups of people in a clear and concise way.
• You are innately curious and thrive on helping others understand and solve problems.
• You understand the importance of empathy and how it relates to our customers.
• You are a problem solver. You enjoy learning new technology and finding solutions.
• You want to be a part of positive change in education!
• You might also have previous experience with Student Information Systems, Classlink, or Clever.

What you’ll do:

• Be the main point of contact and go-to resource for new customers implementing any of Remind’s CSV or API data ingestion (rostering) features.
• Lead, develop, and execute implementations with new customers, overseeing implementation from end-to-end.
• Identify, support, and document implementations, including customer’s goals, technical requirements, risks, data migration, recommendations, and solutions to deliver successful implementations.
• Effectively communicate with customers, from district admins to IT teams.
• Be a team player – consistently contributing and collaborating to improve rostering processes.
• Become a Remind subject matter expert, handling top-level technical customer escalations related to data ingestion and implementation.
• Troubleshoot incidents through closure.

On your first day, you should:

• Have familiarity with APIs and their authentication, SFTP transfers and tools, and CSV file formats.
• Be comfortable interacting with people at all levels of experience and authority – from brand-new teachers to IT resources, to parents and students.
• Be open to learning from and teaching alongside your colleagues.
• Be enthusiastic about creating simplicity for our users.

Compensation

• Competitive salary and equity
• 401K
• 100% health coverage for you and your dependents
• Additional benefits for wellness and productivity
• Open vacation policy
• 16 weeks fully paid parental leave

Additional Information:

At Remind, compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies, experience, and location.

The base salary for this position is between $62,000-$77,000 annually + equity + benefits.

Please review our reasonable accommodations document to learn how we support our candidates with disabilities.

If you are a candidate from California, please review our Candidate Privacy Notice in accordance with the California Privacy Rights Act.

Principal Engineer, Web Platform

Location: Remote – United States

Reddit is a community of communities where people can e into anything through experiences built around their interests, hobbies, and passions. Our mission is to bring community, belonging, and empowerment to everyone in the world. Reddit users submit, vote, and comment on content, stories, and discussions about the topics they care about the most. From pets to parenting, there’s a community for everybody on Reddit and with over 50 million daily active users, it is home to the most open and authentic conversations on the internet. For more information, visit redditinc.com.

This role will enable us to architect our Web application (Reddit.com) to scale for the next 100M DAUs. They will help establish the right standards in Web development and will help in improving the overall Web development experience at Reddit. In addition, they will mentor Web engineers across Reddit and will be seen as a go-to person for any challenges on Web App architecture.

The mission of the Web Platform team is to create a performant and high-quality foundation for our Web application (Reddit.com). Our vision for the Web Platform team is to have the best-in- class Web product for our users. You will have the company-wide scope, impact, and responsibility in shaping the future of Web(Frontend) development at Reddit. You will champion the technology selection, and best practices in Reddit’s Web application development. In addition, you will act as an Architect for Web development Reddit.

What you’ll do

• Own the architecture of Reddit’s Web application (Reddit.com) and make it scale to the next 100M+ DAUs. Propose ideas/solutions to reach our vision of making Reddit.com best-in-class, a top 5 website in the world.
• Identify the gaps in our current Web application architecture, and lead the redesign of the Web platform to improve user experience, performance, and quality.
• Help us improve the developer experience by reducing the build times, and by providing a modular architecture, and improving the developer workflows.
• Help us build the technical foundation for rapid experimentation without compromising on quality.
• Mentor Web developers across the company.
• Be the go-to person for developers on complex problems in Web development.

What we expect from you

• Deep experience-based understanding of how to build Web applications at scale.
• You are a strategic thinker who thrives on developing a long-term technical foundation and has a passion for developing scalable, well-designed software that improves people’s lives globally.
• 10+ years of Software development experience with at least 5+ years in designing/developing Web applications.
• Experience in influencing larger (100+ engineers) organizations on technical direction/best practices related to Web/Frontend development.
• Experience with modern Web development frameworks such as Web components, react. js, Server Side rendering.
• Passion for developing scalable, well-designed software that improves people’s lives globally.
• Experience working with cross-functional teams such as design, product, data teams to deliver great user experiences.
• Bachelor’s degree or higher in Computer Science or a related field, or equivalent technical expertise

Benefits:

• This role is permanently, 100% remote
• Comprehensive Health benefits
• 401k Matching
• Workspace benefits for your home office
• Personal & Professional development funds
• Family Planning Support
• Flexible Vacation & Reddit Global Days Off
• 4+ months paid Parental Leave
• Paid Volunteer time off

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base pay range for this position is: $222,800 – $334,200.

Reddit is committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at

Title: Data Scientist

Location: Remote – US

At MyFitnessPal, our vision is to be the global catalyst for every body to achieve their healthy. We believe fitness starts with what you eat. We provide the tools and resources to reach your fitness goals.

The MyFitnessPal Data Science Team embeds artificial intelligence and machine learning into our product portfolio and business to create coaching solutions and personalized experiences to help our users achieve success on their fitness journeys. We encourage creative solutions and strive to maintain rigorous scientific and engineering standards.

Our erse team of technologists builds and maintains native mobile applications, a web application, the world’s largest nutrition database, constantly evolving data science and AI/ML assets, the backend infrastructure and data platform required to support these applications and databases, as well as the business systems and data required to manage an awesome company.

Technologies and languages we work with include: Airflow, Amazon RDS, MySQL, Snowflake, Databricks, Elasticsearch, Scala, Python, SQL, Segment, Amplitude, Branch, Kubernetes, Docker, Okta. We care more about your general engineering skill than your knowledge of a specific language and or framework.

What you’ll be doing:

• Analyze various data sets and build sophisticated machine learning models
• Design and optimize algorithms to achieve the best solutions
• Implement new statistical or other mathematical methodologies as needed for specific models or analysis
• Communicate results and ideas to key decision makers
• Keep up-to-date with latest technology trends
• Help build us next generation data science solutions
• Live our core values in all you do:
  • Be Kind and Care
  • Live Good Health
  • Be Data-Inspired
  • Champion Change
  • Leave it Better than You Found It
  • Make It Happen

Qualifications to be successful in this role:

• MS/Ph.D. in Computer Science, Applied Mathematics or other quantitative disciplines with a focus on statistical modeling, artificial intelligence, and mathematical algorithms
• Experience with one or more of the following: Natural Language Processing, text understanding, pattern recognition, recommendation systems, targeting systems, ranking systems or similar
• 3-5 years of industry experience with machine learning
• Ability to apply data science to real-world problems, capable of breaking down complex problems into key components where data science and AI can be utilized
• In-depth knowledge of Statistics/Probability/Machine learning
• Ability to provide written and oral interpretation of highly specialized terms and data, and ability to present this data to others with different levels of expertise

Please consider applying even if you don’t meet 100% of the qualifications. Research shows you can still be considered for a position if you meet some of the requirements. At MyFitnessPal, we’re building a fitness product for everyone and believe our team should reflect that. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.

Full Time Employee Perks, Benefits, and Culture:

• Remote equal philosophy enabling you to work from any state in which we have operations in the continental U.S.
• Want to work in an office? We also have a physical office in Austin, TX
• Annual, in-person company retreats to work, bond, and enjoy team-building activities
• Opportunities for team members to meet and connect in person for company paid lunches or working sessions
• Flexible time-off policy + flexible working hours (Unlimited PTO Plan)
• Competitive medical, dental, and vision benefits
• Safe Harbor 401K program
• Paid maternity and parental leave
• Monthly Wellness Allowance to assist team members to focus on their own physical and mental wellbeing and select wellness initiatives of their own choice
• Reward & recognition platform enabling peers to recognize and reward their peers for all the great work they do
• MyFitnessPal Premium
• Modern Virtual Learning and Development Library
• DEI Committee dedicated to ongoing efforts to foster a erse and inclusive workplace by setting actionable goals and evaluating progress
• Diversity training for employees
• A dynamic, motivating, and fun work environment

At MyFitnessPal, our mission is to enable people to make healthy choices. And it wouldn’t be possible without our team. We celebrate the unique POV that each person brings to the table and believe in a collaborative and inclusive environment. As an equal opportunity employer, we prohibit any unlawful discrimination on the basis of race, color, religion, military or veteran status, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability or genetic information. These are our guiding ideologies and apply across all aspects of employment.

MyFitnessPal participates in E-Verify.

Title: Senior IT Systems Administrator

Location: US-Remote

JOB SUMMARY

The IT Enterprise Services Systems Administrator configures and maintains systems utilized by Higher Logic, Enterprise wide. The Systems Administrator is responsible for the reliable operation of computer systems through administering changes to existing systems and standing up new systems based on the priorities set in regular project planning. This role works in collaboration with internal functions, like InfoSec and IT Support, to ensure systems are complying with and responding to organizational needs. Systems administrators are subject matter experts in their areas of specialty and are responsible for ensuring that technical knowledge is documented and transferred to IT Support.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Responsible for the Higher Logic Exchange and Office 365 configuration and maintenance.
• Performs all application and laptop image deployment.
• Provides system configuration and maintenance for corporate services.

• Performs all patching and software deployment on both Mac and PC.
• Handles risk mitigation tasks as prioritized by leadership and InfoSec.
• Subject Matter Expert in several enterprise systems performing documentation of the configurations, as well as knowledge transfer to the IT Support specialists.
• Receives escalations from IT Support and provides additional support coverage when needed.
• Provides technical documentation on all systems and configurations performed, as well as work instructions and standard operating procedures for tasks performed by the group.
• Conduct all business in accordance with Higher Logic policies and procedures.

• Experience solving complex problems by understanding current architecture and defining the necessary future state to meet business needs.
• All other duties as assigned.

KNOWLEDGE AND ABILITIES REQUIRED:

• 2 years of application configuration and deployment experience
• Office 365 administration, Exchange, Intune or Jamf

EXPERIENCE DESIRED:

• Associate or bachelor’s degree in Computer Science or a closely related field or equivalent experience.
• 5+ years of IT experience
• Deep experience in any of the following is an asset: Power BI, Power Automate, Azure Administration, Active Directory Administration, Device Management

Customer Support Engineer

at Blackthorn.io

Remote

Description: As a Customer Support Engineer, you will utilize your Salesforce configuration knowledge to provide world class support to our customers!

Base Salary: $60,000+

What you’ll do

• Providing Tier 2 technical support for our customers using our various Salesforce native applications
• Use Salesforce Service Cloud to triage, collect missing information, provide responses on, and route incoming support cases
• Adhere to escalation procedures for bugs and system impairment issues.
• Prioritize your own workload effectively with foresight and attention to detail
• Validate customer reported bugs and create tickets in Jira
• Serve as an internal Salesforce Admin resource to maintain and enhance internal processes as needed (as part of a broader team)
• Meet or exceed all customer and internal interaction metrics defined by the Director of Support

What we look for

• 3+ years of experience with customer technical support or as a Salesforce Administrator supporting an organization internally
• Salesforce experience as an Administrator or Business Analyst preferred
• Salesforce Admin (201) Certification required – additional certifications would be a bonus
• Technically proficient with an aptitude for learning new technologies quickly
• Prioritizes and plans in a productive manner
• Enjoys interacting with customers and speaking to large groups
• Excellent problem solving and analytical skills
• Outstanding oral and written communication skills
• Ability to prioritize tasks and carry out responsibilities with minimal direction in a remote environment

What we offer

• An incredible team of smart and supportive people
• A deep feeling of satisfaction and completion
• Fully remote global team working from home
• Annual company trip
• Stock options to every employee (we are all owners)
• Every Friday off (4 DAY WORK WEEK!!!!)
• $400 office stipend
• Maternity/Paternity leave
• Student loan debt assistance
• Pledge 1% – time off during the year for helping nonprofits
• Health insurance Contribution (if in the US)
• 401k with 3% match (if in the US)
• Children’s 529 college fund assistance (if in the US)

About Blackthorn

We have two native apps on the Salesforce AppExchange for managing Events and Payments. We’re a growing, distributed team in four countries. We move fast and have significant structure in our product build process. Everyone on our team has deep experience within their respective roles. Our customers span from 1 person companies to Fortune 500s.

Why is our work important

Our apps continue to be easy to use and setup, due to continuous refinements with our UX. Most apps in our space take weeks to implement, ours take hours, and they work more flexibly, achieving significantly more functionality than our competitors. We believe enterprise apps should be as easy to use as consumer mobile apps.

What the job will bring you

A deep level of satisfaction through ownership of your role. You’ll get more autonomy than at other companies (we’ve been told by our team). Connection. Our team is tightly knit, assisted through our annual company trip (as we’re remote). Challenge. We’re trying to move as quick as possible. This is not for you if you want to sit back and chill. As Ray Dalio says about life: “Meaningful work and meaningful relationships” provide meaning to life. We aim to bring this.

Title: Customer Support Representative

Location: -REMOTE, USA-

Company Description

Brandfolder by Smartsheet is on a mission to make managing your digital assets a seamless process. We aim to deliver the world’s most powerfully simple platform for storing, sharing and showcasing assets. The people at Brandfolder drive our success, and we need people who push the boundaries and will push us forward. That is where YOU come in.

Our company culture is driven by a customer-first mindset, fosters employee growth and development, and promotes building connections amongst teams. How do we do this? By building a world-class product and creating an environment that values autonomy, flexibility and the opportunity for employees to be themselves.

Do you want a role where your contributions directly affect the success of the company? Do you want to take the next step to a place that will push you to grow in your career? If so, we’d love to have you aboard. We have a team of curious, eager, and humble iniduals who rally together both within and outside the confines of the office and aim to expand and evolve.

You will report to the Senior Manager, Technical Support

Position Description

YOU WILL:

• Gain an in-depth understanding of Brandfolder, and become a DAM Industry expert
• Reproduce reported issues and identify potential workarounds
• Communicate product limitations and solutions directly with customers
• Collaborate with vendors to resolve issues that cannot be resolved internally
• Respond to all inbound inquiries via email support and live chat

YOU HAVE:

What You’ll Need:

• Aptitude for troubleshooting and the ability to clearly explain technical issues
• Working knowledge of Adobe Creative Cloud (InDesign / Photoshop / Illustrator)
• Willingness and desire to learn new skills and build a career in software
• Strong written and verbal communication skills
• Ability to create strong, long-lasting relationships with customers
• Ability to efficiently manage and prioritize tasks

Bonus Points for:

• Experience with content creation tools, image editing, or printing
• Experience or passion for B2B software, DAM, or ECM.
• Customer Success and/or Design experience.

Perks & Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Equity – Restricted Stock Units (RSUs) with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)

Brandfolder by Smartsheet provides a competitive range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon accepted offer.

California & New York: $25.96 – $36.35 per hour

All other US States: $24.04 – $33.65 per hour

Equal Opportunity Employer

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the erse voices of our team members who also represent the erse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome erse perspectives and people who aren’t afraid to be innovative join us!

#BI-Remote

#LI-Remote

Customer Onboarding Specialist

at Affinitiv

Remote

Join our award-winning A-Team!

Ready to produce exceptional results with exceptional people? Get in touch, we would love to get to know you.

Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business.

The Customer Onboarding Department plays a key role in enhancing the experience for our customers once they’ve signed a contract. As a key member of the team, our Customer Onboarding Specialist is responsible for gathering technical requirements from our customers and accurately entering the data into our system. You will also work closely with other members of the Onboarding and Engineering teams to conduct pre-quality assurance testing, facilitate production quality assurance prior to launch, and help organize the successful implementation of our products working collaboratively with our launch coordinators. As you become more proficient with our products, you’ll have the opportunity to conduct some basic product training with customers which will help strengthen your product knowledge and create opportunities for career growth within Affinitiv.

Position Responsibilities:

• Gather technical information from customers and accurately input settings in the system
• Follow the standard process and best practices to bring customers onboard and online in the stipulated timeframe to ensure revenue recognition and proper products and services are delivered
• Conduct pre-quality assurance checks for product functionality then process through production quality assurance for final approval
• Deliver end user basic product training to customers
• Maintain a high level of process quality and consistency as well as an excellent relationship with customers and other team members
• Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication

Position Requirements:

• Bachelor’s degree preferred or 2 years’ experience in a technical role
• Experience working with Affinitiv software in a technical capacity
• Understanding of wide variety of Affinitiv products/solutions
• Ability to use technical skills and knowledge to troubleshoot and adapt to product changes
• Strong interpersonal skills, conducive to team development
• Works independently, has good judgment and consistent follow-through
• Ability to communicate technical concepts in simple terms
• Strong written and verbal communication skills
• High technical aptitude with the ability to comprehend technical concepts quickly

Work from Here

At Affinitiv, we have the best of both worlds. Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment. Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.

Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends.

At Affinitiv, we celebrate ersity, equality, and an inclusive environment.

Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.

Title: Workday Configuration Analyst – Payroll (Remote)

Location: Remote

About KnowBe4

KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a “Great Place To Work” in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.

Remote positions open to the US only.

The Workday Configuration Analyst – Payroll will partner with our internal teams to assist in the implementation, optimization, and subsequent maintenance of Workday and integrated applications. The inidual in this role will maximize system efficiencies in an effort to meet the strategic and operational needs of the business, serving as a subject matter expert.

Responsibilities:

• Provide day-to-day configuration and business support of HRIS systems for core Payroll teams
• Maintain and support Workday enterprise-wide payroll production system security, organizational structures, business processes, tasks, notifications, system enhancements and provide data entry support.
• Strong grasp of security principles and how they apply to Workday and third party integrations
• Develop reports, dashboards, and worklets
• Setup scheduled reports and understand the required permissions for report sharing and support the various reporting types such as composite, matrix and advanced reports
• Work closely with stakeholders to maximize existing processes and design new system changes to meet the strategic and operational needs of the business across all Workday modules
• Follow SDLC methodology for feature development
• Apply change management policies for deploying changes to production
• Proactively work with the team to continuously improve system configuration and reporting to advance the quality of information provided to stakeholders
• Maintain strictest confidentiality in all work aspects
• Understand basic database architecture, tables, functional interactions, and recognize and understand impacts to downstream systems
• Analyze and document business requirements and processes
• Coordinate with our technical writers to develop informative,coherent and usable documentation
• Troubleshoot and solve technical issues

Minimum Qualifications:

• Required minimum Bachelor’s degree in Computer Science, related degree, or equivalent work experience
• Workday Pro Payroll or Workday Payroll Fundamentals Certified
• Minimum 3 years of experience implementing and supporting Workday Payroll
• Possess experience with Workday implementation tools (Enterprise Interface Builder (EIB), Workday Studio, Workday Report Writer and iLoad)
• History of leading and supporting successful projects
• Excellent knowledge of database reporting and analysis tools including Excel
• Strong customer service skills and ability to effectively assist system users to resolve problems and questions
• Ability to communicate, present and interact effectively with all levels of management with effective verbal, written and interpersonal communication skills
• Ability to multitask in a fast-paced environment
• Strong interpersonal skills and ability to develop and maintain relationships with third party vendors as well as people within the organization
• You have a Growth Mindset: A belief that abilities can be developed along with a desire to be curious, learn & grow
• You take Initiative: Solve problems by thinking & taking action on solutions rather than waiting for direction
• You Give Back: Leverage your knowledge & expertise to make improvements around you

The base pay for this position ranges from $100,000 – $120,000, which will vary depending on how well an applicant’s skills and experience align with the job description listed above.

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code – all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Iniduals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Title: IT Security Administrator – Remote

Location: United States / Canada – Remote

Help Us Shape the Future of Healthcare

At League, we’re big on building connections – both through our product and with each other. Our platform is consumer centric, personalized and always on. We’re reimagining the health benefits experience to give people a more consumer-centric way to manage their health: immediate, seamless, and tailored to their unique needs. It’s a front door to healthcare that empowers people to live healthier, happier lives. Every day.

Position Summary:

As the IT Security Administrator you are responsible for assessing and providing a unified approach to League’s corporate network security infrastructure. You build scalable and reliable systems to manage risk and ensure a secure operating environment, whether in one of our offices or across the cloud.

You design, build, and maintain the security infrastructure. You bring an employee focused mindset while managing risk and maintaining secure access to our resources and data. Personal information, personal health information, and intellectual property are your subject material.

Security is a top priority at League. You will serve a key role in enabling digital leak protections to secure the intellectual property of League and all its products. Working closely with the Internal Audit team, Identity Administrator, and IT Service Desk Team, you will be in charge of coordinating IT audit and reportability for our many security frameworks, SOC 2, HIPAA, GDPR, PIPEDA and any other major privacy legal standard.

In this role you will:

• Proactively make recommendations to improve existing processes, making the internal IT service secure and employee-centric.
• Build, test & maintain League’s hybrid work security infrastructure
• Implement new features and core services in the League security infrastructure
• Architect, implement and own system operation policies including but not limited to Access Control, Encryption Control, Logging, Change Management and Platform Security

Desired Outcomes:

• Tested and evidence based approach to corporate network security and endpoint protection
• Identification and implementation of up to date security protocols to establish a robust security posture that can be exemplified to vendors and auditors
• Implementation and maintenance of DLP policies
• Audit review and response in regards to internal corporate infrastructure

Minimal Qualifications:

• Data Security management experience
• DLP policy implementation
• Internal IT audit evidence fulfillment experience; SOC 2, HIPAA, GDPR, PIPEDA, client audit requests, internal and external audits

Attributes / Characteristics:

• Understands how their work fits into team and company objectives
• Communicates assumptions and gets clarification on tasks up front to minimize the need for rework
• Solicits feedback from others, and gives timely, helpful feedback to peers and managers

USA APPLICANTS ONLY: The US-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all US locations. Where in the band you may land is determined by job-related skills/experience and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

Compensation range for USA applicants only

$75,296$104,517 USD

At League, everyone is welcome. We believe iniduals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an inidual in need of assistance at any time during our recruitment process, please contact us at [email protected].

Our Application Process:

Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let’s do ours by sharing potential next steps

• You should receive a confirmation email after submitting your application.
• A recruiter (not a computer) reviews all applications at League.
• If we see alignment with League’s needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
• The final step is an offer, which we hope you will accept!
• Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.

Here are some additional resources to learn more about League:

Learn more about us in this short video!

League, Cleveland Clinic collaborate to make employees healthier across North America

League and Loblaw bring next-generation digital health platform to customers

League Completes Workday Approved Integration

Recognize and Avoid Employment scams. Practice safe job searching.

Scammers are getting craftier and leveraging fake job postings to get personal information. Know the warning signs and protect yourself from scammers. Learn more here.

Privacy Policy

Review our Privacy Policy for information on how League is protecting personal data.

Title: Site Reliability Engineering Manager (Remote)

Location: United States

Who we are

Path is a healthtech company dedicated to making mental health care work for everyone. Path takes a patient-first approach, where treatment is more accessible, personalized, and effective. With Path, it’s easy to find a high-quality therapist or psychiatrist who accepts insurance and is actively accepting new patients.

What we’re solving

Over 65 million Americans have a treatable mental health issue that’s 1 in 5 people. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. We’re here to fix this.

Our Mission

Path’s mission is to make mental healthcare work for everyone.

About The Role

Path’s Engineering organization is growing and scaling as the company continues to succeed and grow at a rapid pace. We are looking for leaders who have experienced this before. Those who can help build the team, organize work, and ensure that the solutions are technically sound.

We are looking for engineering leaders who focus on two core values:

Rapidly solving business problems with technology

• Understand business priorities – and help find the right technology solutions
• Create processes and procedures that inspire confidence in engineering’s ability to execute and deliver, provide transparency, minimize overhead, and enable rapid progress.

Making this the best place for engineers to be

• Understanding every engineer, learning their objectives and goals, and helping them to become their best
• Build a culture of inclusion and ersity, where everyone knows they are welcome and heard
• Think beyond work projects – help build a team that is cohesive and has fun together.

You Will

• Build and Manage a team of talented Engineers that develop and scale our Platform to enable Application engineers to ship faster and safer – development and testing experience, CI/CD, Cloud infrastructure, and observability.
• Coach, mentor, and guide growth conversations with engineering team members
• Contribute to design discussions, and help to drive infrastructure strategy.
• Define best practices for making our systems and services measurable and work with our various teams to apply those best practices.
• Collaborate with our Application Engineering teams to ensure our applications emit the right metrics.
• Collect, aggregate, and visualize the collected metrics to provide actionable insight.

You Are

As our ideal candidate you can demonstrate experience with the following:

• 2+ years of experience managing high-velocity engineering teams.
• You have experience and passion for recruiting, retaining, and motivating the best engineers.
• You view your highest contribution as leading, inspiring, and motivating your team.
• You have strong technical taste and value elegance in architecture and code.
• You are excited by moving fast (while not breaking things) – and continually advancing the business forward.

#LI-JD1

Our Team

The people of Path are what truly define our mission and determine our impact on the world. We believe in building not only a team, but a erse community that thrives by helping each other succeed and grow and inspiring each other by taking on big challenges.

For employees, Path is a 100% remote healthtech company and we’re HIRING! We’re excited to bring people onto the team who are committed to raising the bar on mental health care.

As Part Of Our Team, Full-Time Employees Receive

• The ability to work from any location within the US
• Competitive pay and benefits that do not change based on location
• 2 company-wide shutdown weeks each year to focus on self-care
• Paid parental leave to support you and your family
• Medical, dental, and vision insurance through our employer plan
• Access to our 401K
• Access to an Employer Assistance Plan (EAP) through our insurance plan
• The equipment you need to ensure your home office sets you up for success

Title: Cloud Security Engineer

Location: United States – Remote

About the Team

Come help us build the world’s most trusted on-demand, logistics engine for delivery! We’re building a team of great minds to help us secure and maintain a 24×7, no downtime, global infrastructure system that powers DoorDash’s multi-sided marketplace of consumers, merchants, and drivers.

The Information Security team is looking for a Cloud Security Engineer to work on securing DoorDash’s data and infrastructure within its cloud computing environment. You will be a part of our inclusive, collaborative team responsible for building a safe and reliable delivery network. On the Security team we need to protect all of our customers, as well as the logistics engine itself. It’s no simple task, but it wouldn’t be interesting if it was!

About the Role

• Work directly with engineering and security leaders to enact security strategy for DoorDash’s cloud infrastructure and applications that run within that cloud infrastructure.
• Ensure applications running within the cloud environment honor the requirements of information security policy and standards for segmentation and configuration.
• Develop and implement network and process controls for Kubernetes environments.
• Create and improve monitoring and tooling around IAM to ensure least-privilege access is granted to employees and applications that run within the cloud.
• Create and manage a data loss prevention program to prevent sensitive data from proliferating within, or leaving, the cloud network.
• Assess and present infrastructure security risk solutions and tradeoffs to DoorDash leadership that enables risk-based decision making.
• Define and implement network and endpoint sensors that feed data and metrics into DoorDash’s security monitoring framework.
• Define, document and implement security standards, guidelines and procedures for secure operations in a cloud infrastructure environment.
• As part of architectural and design review committees, provide actionable feedback in engineering design reviews

What We’re Looking For

• 3+ years of experience as an infrastructure engineer, cloud security engineer, cloud security engineer or a system administrator in an information security discipline.
• Breadth of technical experience across various infrastructure and security areas running in large production environments.
• Expertise with cloud infrastructure and management in AWS, GCP, or Azure.
• Experience solving complex, systemic issues that require creative thinking and solutions.
• Exceptional analytical and investigative abilities with hands-on experience leading root cause analysis.
• Demonstrated track record of driving improvements to a company’s security posture.
• Excellent verbal and written communication skills – you can explain security design with respect to cloud infrastructure to security and engineering personnel.

Why You’ll Love Working at DoorDash

• We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers – We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do — on every project, every day.
• We are learners – We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer-obsessed – Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer great compensation packages and comprehensive health benefits.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate erse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a erse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Data Specialist

Operations

Job Title: Data Specialist

Location: Remote*

Reports To: Manager of Data and Reporting

FLSA Status: Non-Exempt, Hourly

Girls on the Run International is a national nonprofit organization dedicated to creating a world where every girl knows and activates her limitless potential and is free to boldly pursue her dreams. We inspire girls to be joyful,healthy and confident using a fun, experience-based curriculum which creatively integrates running. GOTR is a physical activity-based positive youth development program that is designed to enhance girls’ social, psychological and physical skills and behaviors to successfully navigate life experiences. To learn more about our programs and impact, visit:https://www.girlsontherun.org/.

We believe that all girls and communities should have access to our programs.We warmly welcome the participation of any girl, non-binary, or gender expansive youth in our programs. We strive to eliminate barriers to participation, to create programming that engages all communities, to be intentional about staff and volunteer ersity and to promote a culture of inclusion across the organization.

Position Summary

The Data Specialist will maintain, troubleshoot, and improve Girls on the Run’s analytical reports, datasets, and reporting processes. The Data Specialist also provides administrative support, technical help, and data stewardship for GOTR systems. To do well in this role you need a fine eye for detail, a passion for accuracy and consistency, strong fundamental Excel skills, and good technical communication skills.

Principle Responsibilities

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Reporting and Analysis

• Maintain, update, analyze, and manipulate Excel reports.
• Provide quality control and quality assurance of data submitted by field councils.
• Identify and correct errors and inconsistencies in source data, reference data, report labels, and formulas.
• Work within multiple systems to collect and blend data for reports and analyses.
• Work collaboratively with HQ teams to understand ongoing reporting requirements.
• Identify, analyze, and interpret trends or patterns in operational data sets.
• Clean-up, simplify, and/or automate reporting processes to improve efficiency.
• Support initiatives to improve data governance and stewardship.
• Maintain data quality in systems by entering and updating data based on council, organizational, and operational changes.

Cross-Functional Tech Support

• Contribute content to the tech support knowledge base.
• Provide support for incoming help desk tickets from Girls on the Run headquarters and councils.
• Back up members of the tech & reporting team as needed in areas of tech support and system administration.

Every member of our staff community is expected to serve as a Girls on the Run role model,exhibiting ourcore valuesand working toforward the mission. We commit ourselves to actively developing and nurturing positive relationships across the organization – with staff, council members, donors, and board members.

*While this position is remote, Girls on the Run strives to provide our staff with opportunities for meaningful in-person connection throughout the year including staff gatherings, professional development opportunities and organization-wide conferences. Employees are always encouraged, and in occasional instances required, toparticipate in and contribute to these events.

Qualities and Qualifications

• Very proficient with basic Microsoft Excel formulas, data analysis, formatting, and troubleshooting
• Proactive and willing to continuously learn new skills and applications
• Strong attention to detail, good organizational skills, and dedication to accuracy
• Deliver results on both independent hands-on assignments and as part of a collaborative team
• Possess and demonstrate good technical communication skills, both written and verbal
• Strong collaborator with humility and a teamwork focus
• Strong technical intuition with the ability to learn new software quickly
• Passion for making technology accessible and helping users of all skill levels
• Positive, upbeat, and embraces GOTR values

Experience with any of the following is a plus

• Office 365 SharePoint
• MS Power BI
• MS Forms
• Learning Management Systems
• Customer Relationship Management (CRM)
• ZenDesk or other help desk applications
• Asana or other project management applications
• BS in Business, Computer Science, Information Management, Mathematics, or Statistics preferred

At Girls on the Run, we support and celebrate one another not only as coworkers, but as people. We proudly offer generous and flexible PTO, so that our staff can nurture their physical,mental and emotional wellbeing in ways that are personally meaningful to them. In addition, we provide staff with a comprehensive benefits package including company-subsidized medical and dental coverage, vision coverage, life insurance, paid medical leave and a 401K with an employer match. This is a remote, non-exempt, full-time position at40 hours per week, offering a compensation range of $23 – $26 per hour (totaling $47,840 – $52,000 annually) depending on experience.

We’re striving to shape a recruitment strategy that reflects our heart for inclusion and accessibility.We recognize (and appreciate!)theeffort you’re investing in this application processand so have decided not to require or accept cover letters. We look forward to learning about you through the interview process!

Remote Technical Writer

Anywhere

Full-time

Allows Remote

Are you on the hunt for exciting new challenges that boost your professional growth? If you’re an innovator by nature and a Technical Content Writer by trade, we’d love to hear from you! Read on to see if you’d be a good fit for the Scopic team of 250+ professionals from over 40 countries.

At Scopic, the virtual world is our home so this is a full-time remote position. Only apply if you’re prepared for the zero-hour commute and the thought of collaborating with colleagues from around the globe excites you!

What your day-to-day will look like:

• Work independently to create documentation of the client’s product(s);
• Write, proofread, and edit technical content.

The skills and traits we‘re looking for:

• 1-3 years of professional experience in writing technical content in English
• Excellent written and verbal communication skills (English B2/C1)
• Strong knowledge and experience in copywriting, editing, and proofreading
• Very good understanding of how the software works and executing test cases under supervision
• Working hours need to overlap with 9 am to 1 pm EST
• Skilled in writing and editing content with good attention to detail
• IT/Software-related technical background is required
• Willingness to learn and interest to work with technical documentation.\

The secret ingredients that make us special:

• Your growth is our growth. We invest in your future with paid training and other professional opportunities.
• We’re industry innovators at the forefront of change. Equipped with the latest technologies and a team of knowledgeable colleagues by your side, you’ll embrace new and interesting challenges.
• Your location. Your schedule Pick your time-zone, choose your preferred hours, and work from the place where you feel most at home.
• Flexibility and freedom are in our DNA! As long as you have a stable internet connection and the drive to thrive, you can travel and work from anywhere you like.
• A workload you can rely on. We’ll set you enough tasks to keep that mind busy! At Scopic, we’ll ensure you always have a consistent flow of engaging, challenging work to do.
• Recognition and reward. We acknowledge diligence and hard work through annual pay increases for good performance.

Down to business!

• Your starting salary is negotiable depending on your skills and experience.
• Both hourly and salary positions are available.
• Employees are paid monthly via wire transfer.

Our values:

Scopic is an equal-opportunity employer. We value ersity and do not discriminate on the basis of race, religion, color, marital status, national origin, gender, veteran status, sexual orientation, age, or disability status.

Have the skills, the drive, and the passion to join the Scopic family?

Apply today to join our growing team of remote professionals from around the world.

Senior Technical Writer

Location

Anywhere (EMEA), Anywhere (LATAM), North America, Anywhere (APAC)

Type

Full time

Department

Knowledge

Who we are and what we do

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven iniduals spanning over 100 countries. Our unified yet erse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of Deel’s success story?

A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a erse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel the market leader in international payroll and compliance.

About this role

Deel is looking for a Lead Technical Writer to join the Knowledge Team. Are you a word nerd who loves to explain complex concepts in simple language? Can you spot ambiguities and logical inconsistencies from a mile away? Do you get a kick out of style guides, and know when to follow the rules, and when to break them? If so, this role might be for you.

The Knowledge Team manages and scales information and expertise about Deel products and services across the organization for internal and external audiences.

You’ll have the opportunity to work with other writers and subject matter experts to create and maintain content on a range of topics, in different formats, on multiple platforms.

What you’ll do at Deel

• Work with subject matter experts to craft meaningful and accessible technical content for internal and external end-users
• Build and maintain and comprehensive product knowledge base to scale knowledge across the organization
• Collaborate with your team to audit and maintain existing content to improve clarity and ensure accuracy
• Support the product and enablement functions to ensure the timely delivery of release notes, updates, and other product related technical information
• Work with the product team on in-app content to support users with information where and when they need it
• Build developer documentation for API products and integrations
• Share your expertise and insight on content strategies and best practices to support functional teams in drafting their own content
• Implement and iterate on technical style guidelines to ensure consistency of content
• Become an expert in all things Deel – from our products and services to policies and localized knowledge – to craft clear and concise content and scale this knowledge with our global audience
• Design and implement templates to shorten the distance from ideation to execution
• Make thoughtful and intentional choices about style, format, and language in order to improve clarity and understanding
• Use data to help make content decisions, identify gaps, and measure your impact

Some key qualifications

• Bachelor’s degree in computer science or other technical field or a Bachelor’s degree in english, communications, or business with relevant experience in a technical field
• 5+ years experience as a technical writer
• Excellent written and verbal english communication skills
• The ability to translate complex technical concepts into simple language for erse audiences
• Demonstrated experience building technical documentation for technical reference content, guide content, code examples, and API client libraries
• Comfortable structuring technical information architecture
• Experience building infographics to explain complex processes
• Experience with Confluence/Jira, Zen Desk, Figma and/or other diagramming, wire-framing and collaborative tools
• Rigorous attention to detail

We’d especially love to speak with you if you have:

• Experience managing a team of technical writers
• Written technical content for SaaS or Fintech companies
• Worked at a hyper-growth start-up
• UX content writing experience
• Worked with remote or distributed teams
• Created content for cross-cultural audiences whose first language may not be English

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

At Deel, you’ll enjoy:

• Computer equipment applicable to your role
• Stock grant opportunities
• Additional perks and benefits based upon your employment status and country
• The ability to choose where you work whether it be your home, the beach, or a WeWork

Senior Research Data Scientist

at Coalition

Remote – Global

About Us

Founded in 2017, Coalition combines cybersecurity and insurance to help organizations prevent digital risk before it strikes. Coalition’s Active Insurance policies combine traditional coverage with a digital risk assessment and monitoring technology to help small and medium-sized businesses protect themselves in today’s hyper-connected world.

The team at Coalition is made up of cybersecurity and technology experts, as well insurance industry veterans. Our secret sauce is bringing this expertise together to create a world-class organization with a massive technological advantage. Coalition is also backed by leading global insurers like Allianz, Arch Insurance, Lloyd’s of London, Swiss Re and Zurich North America. Today, Coalition is one of the world’s largest commercial insurtech serving over 160,000 customers.

In June 2022, Coalition closed an additional $250 million in Series F Funding to accelerate its rapid growth at a time when many other companies struggled to find funding. This latest funding validated that Coalition is building a long-term business that can deliver profitable growth with a clear strategic advantage.

Coalition has experienced tremendous growth by helping organizations of all sizes solve real-world problems and by remaining true to our founding values of character, humility, responsibility, purpose, authenticity and inclusion. We are proud to have been named among Inc.’s Best Workplaces of 2021 and one of Fast Company’s most innovative companies for 2022.

About the role

As Senior Research Data Scientist at Coalition you will be responsible for measuring, understanding, and helping optimize Coalition’s usage of data for cyberinsurance. You will use analytics, experimentation, and modern statistical techniques to help us understand and improve our cyber risk selection and reduction, pricing and automation in order to grow our revenue in a safe and efficient manner.

Responsibilities

• Lead cross-functional projects using quantitative analysis and advanced data modeling to discover insights that will guide strategic operational decisions and uncover optimization opportunities
• Analysis of large scale data for creation of risk signals to be used for insurance pricing and risk selection
• Lead the design and delivery of data models, reporting systems, data automation systems, dashboards and performance metrics that support key product decisions
• Ability to analyze disparate data sources and synthesize into a narrative of what is happening in the data
• Training/mentorship of junior employees
• Contribute and grow the culture of data excellence on our team by bringing mature empathy, best practices, and processes to our organization

About You

• A Bachelor’s degree in Statistics, Economics, Mathematics or related technical field
• 5+ years of experience in related analytical, data science or consulting background

• Understanding of and experience with experimental design and statistical methods
• Experience working with data in Python, R and similar tools
• Strong communication skills and ability to convey complex topics to non-technical audiences
• Passion, drive, and a deep sense of responsibility. We build the systems that keep us and our customers safe!

Bonus Points

• Experience with cybersecurity data
• Exposure to causal inference, and other advanced statistical methods to measure impact of initiatives

Perks

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Gympass, and more)!
• Competitive compensation and opportunity for advancement

Why Coalition?

We’re a highly fulfilling, mission-driven team who is committed to building a more erse and inclusive culture. We want to work with people of all different backgrounds and paths in life, and we trust our team members to take responsibility, share ownership and put in the work, no matter how small the task. We are always looking for collaborative, inquisitive and dedicated iniduals to join #OurCoalition and help us on our mission to solve digital risk.

Recent press releases:

To learn more, check out our featured press releases:

• Coalition Closes $250 Million in Series F Funding, Valuing the Cyber Insurance Provider at $5 Billion
• Coalition Named to Fast Company’s Annual List of of the World’s Most Innovative Companies for 2022
• Coalition Launches Active Insurance, Reaches $650M Run Rate GWP
• Coalition launches tech-powered executive risks products with personalized risk assessment for all US small-businesses

Coalition’s very foundation is built on respecting and encouraging ersity and inclusion across the organization. Coalition is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics.

For CA residents, please view important privacy information here. For EU residents, you can view GDPR information here. For any questions regarding CCPA or GDPR, please contact us at [email protected].

Technical Writer-

22-06160

Remote, CA 95032

Job Category: Technical Writing, Editorial & Content Management

Job Number: 18455404

JOB DESCRIPTION

Primary Skills: Technical Writing, CI/CD, Source control, GIt, APIs, Cloud Infrastructure Environment

Contract Type: W2

Duration: 6+ months

Location: Remote (US) (Willing to work in PST timings)

Pay Range: $45- $50 per hour

NOTE: Role open to Women Back to Work candidates with a career gap Work with the best in the industry! JOB RESPONSIBILITIES

• Identify and respond to the information needs of the engineers & Design and implement the information architecture and strategies for internal documentation.
• Define processes for writing internal documentation (guides, architectural overviews, training materials, API references, etc) across engineering teams, including RDBMS Kernel, Networking, Security, Application/Client Software, UX, DevOps, Release, and more.
• Work with Engineering, TPMs (technical program managers), and Engineering Support to ensure all components of the SDLC (software development lifecycle) are well-documented and the documentation is easy to find and use.
• Establish and encourage good internal documentation practices and standards. Help engineers improve their writing skills for both internal and external documentation.
• You will create and review infrastructure/developer documentation.

JOB REQUIREMENTS

• Applicable Bachelor’s Degree & 6+ years creating technical documentation for internal engineering teams.
• Expertise in project management, initiating, implementing, and maintaining multiple projects concurrently, and prioritizing work.
• Experience with using and documenting Programming languages/APIs, Java, Python, Go.
• Expert ability to create, manage and maintain technical diagrams with minimal guidance and Source control and CI/CD technologies (Git, Jenkins, Lambda, etc).
• Experience with documentation solutions (content management systems, wiki systems, full-text search, etc).

Applied ML Scientist

at Sourcegraph

Remote

ALL SOURCEGRAPH ROLES ARE FULLY REMOTE

Who we are

Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. Our code intelligence platform helps developers and companies with billions of lines of code create the software you use every day. By enabling more people to code, we believe we will create economic opportunity across the world and will drive progress that benefits everyone.

It’s an exciting time to join Sourcegraph. Our business is growing rapidly: we’ve experienced exponential growth and our $125M Series D from Andreessen Horowitz and $50M Series C from Sequoia have given us the opportunity to make big ambitious bets on our future. We have a huge market (every company that builds software) and massive opportunity (most developers haven’t even heard of code intelligence yet, but once you’ve used it, you can’t live without it–just like Google). By continuing to hire exceptional people, we have the opportunity to make Sourcegraph one of the biggest technology companies in the world.

Working hours

Given that we are an all-remote company and hire almost anywhere in the world, we don’t have a particular time-zone preference for this role. However, you may need to be available for non-recurring urgent meetings outside of working hours.

Why this job is exciting

We are creating a machine learning team at Sourcegraph, aimed at creating the most powerful coding assistant in the world. Many companies are trying, but Sourcegraph is uniquely differentiated by our rich code intelligence data and powerful code search platform. In the world of prompting LLMs, context is everything, and Sourcegraph’s context is simply the best you can get: IDE-quality, global-scale, and served lightning fast. Our code intelligence, married with modern AI, is already providing a remarkable alpha experience, and you can help us unlock its full potential.

We are looking for a polyglot AI/ML hacker, versed in programming language semantics, with a strong AI/ML background, who can help us deliver the world’s best coding assistant, built on our mature, robust, and open code intelligence platform. And if you happen to have an entrepreneurial streak, you’re in luck: We have an enterprise distribution pipeline, so whatever you build can be deployed straight to enterprise customers with some of the largest code bases in the world, without all the go-to-market hassle you’d encounter in a startup.

You will be a scientist at Sourcegraph Labs doing R&D, and pushing the boundaries of what AI can do, as an IC on our new ML team. You will have the full power of Sourcegraph’s Code Intelligence Platform at your disposal, and you’ll be working on a coding assistant that is already awesome even after just a few weeks of work, so this is a greenfield opportunity to multiply dev productivity to unprecedented levels.

Within one month, you will

• Start building a trusting relationship with your peers, and learning the company structure.
• Be set up to do local development, and be actively prototyping.
• Dive deep into how AI and ML is already used at Sourcegraph and identify ways to improve moving forward.
• Ship a substantial new feature to end users.

Within three months, you will

• Be seen as a subject matter expert in all things AI at Sourcegraph.
• Be contributing actively to the world’s best coding assistant.
• Be following all the relevant research, and conducting research of your own.

Within six months, you will

• Be fully ramped up and owning key pieces of the assistant.
• Be ramped up on other relevant parts of the Sourcegraph product.
• Be helping design and build what might become the biggest dev accelerator in 20 years.

About you

You are a polyglot hacker in the AI/ML space who wants to be part of a world-class team to push the boundaries of AI, with a particular focus on leveraging Sourcegraph’s code intelligence to leapfrog competitors.

First, you have a deep understanding of programming languages, and tools that manipulate code. This could have taken any number of forms; e.g.:

• You’ve worked with grammars and parser generators, or Treesitter
• You’ve worked with compilers and semantic analysis, e.g. type systems
• You’ve written an interpreter, or worked on a virtual machine
• You’ve done static analysis involving scanning source code for semantic information

It doesn’t really matter how you know it, but it’s important that you’re familiar with the basic concepts of semantic representations of source code, and how they’re produced and consumed by tooling.

Second, your AI background could look like a few different things:

• You’ve worked on AI systems and have built ML at large tech companies.
• You have a deep ML background and have demonstrated an ability to be customer and company focused. You are hands-on and can build machine learning
• You are a Prompt Engineer and can take models and figure out how to speak to it in a way that yields different results
• You are an entrepreneurial engineer who can hack together prototypes quickly, get things out the door, and iterate
• You are an LLM hacker or a thought leader in the LLM space and can craft a roadmap that takes advantage of the space, especially with code intelligence
• You’ve worked in NLP or language models at a top-tier research lab

If you’ve been anywhere near the field lately, you can probably pick up enough about LLM capabilities to be able to drive this space, as it’s all greenfield.

Finally, you shouldn’t be a purist about languages. We may need to integrate the coding assistant into a wide variety of tooling contexts, each with its own programming language. You may find yourself writing in several programming languages along the journey, and hopefully you already know most of them a little anyway.

Level

This job is an IC4. You can read more about our job leveling philosophy in our Handbook.

Compensation

We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. You will have the flexibility to work and live anywhere in the world (unless specified otherwise in the job description), and we’ll never take your location or current/past salary information into account when determining your compensation. As an open and transparent company that values equitable and competitive compensation for everyone, our compensation ranges are visible to every single Sourcegraph Teammate. To determine your salary, we use a number of market and data-driven salary sources and target the high-end of the range, ensuring that we’re always paying above market regardless of where you live in the world.

The target compensation for this role is $190,000 USD base.

In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits.

Client Service Operations Specialist

Client Services Remote, United States Philadelphia, Pennsylvania Providence, Rhode Island San Diego, California Atlanta, Georgia New York City, New York Dallas, Texas Seattle, Washington Chicago, Illinois Pittsburgh, Pennsylvania Boston, Massachusetts Denver, Colorado Raleigh, North Carolina

Description

The Client Service Operations Specialist is a self-starter who concurrently manages numerous tasks and projects for the entire Client Service organization. The Operations Specialist will coordinate and manage all necessary tasks and project work with cross-functional teams, including Internal Systems. The Operations Specialist possess strong analytical and reporting skills in order to provide Client Service leadership with actionable insights. They will take ownership of metrics creation and reporting for Client Service leadership. They play an active role in the administrative duties of specific systems, such as the LMS and Seismic, in order to support the Client Service teams.

Job Responsibilities

• Assist Client Service leadership in the design and documentation of internal processes and procedures.
• Maintain and update all changes to the documented processes and procedures.
• Educate the Client Service staff on the changes, where applicable.
• Drive continuous improvement on all related processes, documents, and tools to ensure ongoing standardization and simplification of the Client Service Teams processes.
• Document and maintain all Client Service Operations Analyst processes. Work with management to define methods to migrate manual processes to systematic processes where applicable.
• Support Client Service leadership with reporting needs in the following areas: Client Service Management Client Success Coaching, Data Entry, eLearning Training, and Training. This includes building and updating reports from Looker, the LMS, Workforce Management, Salesforce, Seismic, and other defined systems.
• Coordinate with Client Service leadership to build reports that provide insight into productivity that will highlight performance efficiencies and improvements.
• Maintain training statistics for all trainings, including attendance, location, and all expenses incurred.
• Support Client Service leadership with building and updating Qualtrics surveys and reporting on survey results.
• Operational support for the quote-to-cash process by creating Salesforce opportunity quotes for training sessions.
• Support Training Teams with training confirmations, attendance lists, and timely responses to advisor questions regarding training,
• Manage the Continuing Education (CE) tracking and reporting process, which includes automated certificates, internal tracking of credits (in the LMS), and reporting to the CFP Board.
• Maintain Coaching reports for weekly, monthly, quarterly, and annual advisor and (Coach) productivity data
• Assist in the development of technological and operational processes.
• Work with Client Service leadership to ensure efficient use of available technology including Looker, LMS, Salesforce, and others as needed.
• Manage the Seismic content for the Client Service department. Train Client Service team members on how to access Seismic material. Actively communicate Seismic updates to Client Service teams.
• Provide insight on projects when needed.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience
• 1-3 years of metrics and data report building
• Working knowledge of Salesforce
• Working knowledge of Looker or similar report writing tools
• Working knowledge of Qualtrics or similar survey tools
• LMS proficiency

Skills

• Excellent verbal and written communication skills and interpersonal skills, including the ability to communicate effectively to both technical & non-technical audiences
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
• Organized and highly motivated self-starter
• Detail oriented with an ability to multitask and prioritize in a fast-paced work environment
• Experience developing metrics and benchmarks
• Ability to respond quickly to changing needs and adapt as necessary to meet new challenges
• Ability to set goals and meet deadlines at the initiative, project, and task level
• Ability to handle multiple tasks/assignments in an efficient manner
• Must demonstrate a strong sense of urgency and adhere to turnaround time expectations
• A reliable team player with high integrity and a strong work ethic
• Knowledge of eMoney Advisor’s products and services is a plus

The salary range for this position is $46,000 – $64,000; commensurate salary to be determined based on skills, professional background and expertise. This position is also eligible, pursuant to applicable eMoney policies, for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid time off.

At eMoney Advisor, our mission is to help people talk about money. Founded in 2000, it’s the only wealth management system that offers transparency, security, mobile access, and superior organization. Our award-winning, web-based services and resources are designed to amplify advisors’ value to their clients. Today, we serve more than 100,000 financial professionals and support over 5 million end clients.

At eMoney, we create and nurture a culture that values ersity and inclusion, which enables our employees to thrive and do their best work. Different ideas, perspectives, and backgrounds inspire a stronger and more creative work environment that delivers better results.

eMoney is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Technical Writer (Flex/Remote)

Product Documentation

Products / Paris / Full-time (long term)

Our mission

Founded in 1999, Scaleway, the cloud of choice, helps developers and businesses to build, deploy and scale applications to any infrastructure. Located in Paris, Amsterdam and Warsaw, Scaleway’s complete cloud ecosystem is used by 25,000+ businesses, including European startups, who choose Scaleway for its multi-AZ redundancy, smooth developer experience, carbon-neutral data centers and native tools for managing multi-cloud architectures. With fully managed offerings for bare metal, containerization and serverless architectures, Scaleway brings choice to the world of cloud computing, offering customers the ability to choose where their customer’s data resides, to choose what architecture works best for their business, and to choose a more responsible way to scale.

Our journey

We want all our actions and decisions to bring us closer to achieving our vision: building and scaling technologies that make sense to us, to our customers and their end users. Scaleway is the challenger nobody’s expecting.As our business scales, the customers and developers we serve are increasingly erse and global. Giving them an unbeatable experience is central to our business strategy and value proposition. To better understand them, we’ve discovered that the best way to deliver the highest value and performance is by incorporating a well-rounded team that leverages erse perspectives, knowledge, skills, and cross-cultural understanding.

Our values

Singularity: We do it our own way.

Community: One company, one culture

Adventure: Level up if you dare, never stop innovating.

Leadership: Be the leader you want to follow.

Excellence: We want to be customers’ first choice as a cloud provider.

Rock Solid: You can always count on us!

About the job

As a Technical Writer in the Product Documentation team, you will be asked to create accurate, thorough documentation in a fast-paced environment to support a variety of information deliverables such as GUI documentation, FAQ pages, APIs documentation and tutorials…to name a few. Your job will be to make complex information clear and easy to understand. In collaboration with the other technical writers, you’ll pursue the goal of helping our users complete tasks. In addition, we are engaging in a brand new and exciting project: a whole new Developers Website (APIs) which includes new processes, new templates and a complete collaborative workflow.

You will also collaborate closely with our Product Designers and Product Managers to ensure consistency and make sure that everything we launch follows our guidelines. You will have to manage multiple projects simultaneously and work effectively both on your own and as part of a team.

Ideally, you also have a good sense of humor and you’re not afraid to get your hands dirty. We will ask for a writing sample, so please be prepared for that 🙂

Responsibilities

• Provide trendy and high added-value technical content
• Participate in the creation of the new Developers website
• Ensure Scaleway Documentation Website is coherent and up to date
• Identify current technical content pain points and come up with areas of improvement
• Write documentation for a scope of products and collaborate with Product Designers and Product Managers in squads.

Minimum qualifications

• You are a native or bilingual English speaker (and writer). Spelling and grammar must be excellent. Another language is a plus!
• You can deliver superb technical documentation and tutorials for both our developers and end-users,
• You can review existing technical documentation to make sure the content is up to date
• You can review technical content that has been written by other teams like Developers, Solution Engineers, Developer Evangelists, and Marketing
• You can harmonize our content across all our documentation
• You can work with other content creators to ensure consistency, share best practices, and coordinate with other writing teams for a seamless product experience

Preferred qualifications

• You have minimum 3 years of experience in technical writing
• You can work in a “docs as code” environment, where documentation and other assets are processed and delivered according to practices similar to those used in software development. We work mainly with GitHub, GitLab and VScode therefore, you will need to master those tools.
• Experience in, or strong affinity with, the IT industry; a plus would be an experience in documenting APIs
• You are flexible & open to working on various tasks that are not always strictly within your scope
• You are able to take criticism lightly – receive feedback and integrate changes as needed

Location

This position can be either:

– Based in our offices in Paris or Lille (France)

-Partial/full remote is possible

– Flex Remote Internationally

#LI-Remote, #LI-Hybrid

Salary Range

37,000 – 49,000+ EUR per year

Recruitment Process

Screening call

Manager Interview

Technical Interviews

HR Interview

Offer sent within 48h

On average our process lasts 2-3 weeks days and offers usually follow within 48 hours

Important note: if you don’t see yourself ticking all the boxes don’t hesitate to apply anyway. Don’t limit yourself to a job description, you never know!

Title: Data Scientist

Location: Bellevue, WA | Raleigh, NC | Winooski, VT | Remote, USA

About the Role:

In this role, you will analyze large amounts of raw information. We will rely on you to build data products to extract valuable business insights.

In this role, you should be highly analytical with a knack for analysis, math, and statistics. Critical thinking and problem-solving skills are essential for interpreting data.

Your goal will be to help our company analyze trends to make better decisions and provide our customers the data they need to meet learning objectives and growth goals for all students.

The Data Scientist will report to the Director of Data Science.

What You’ll Be Doing:

• Undertake preprocessing of structured and unstructured data
• Analyze large amounts of information to discover trends and patterns
• Build predictive models and machine-learning algorithms
• Present information using data visualization techniques
• Propose solutions and strategies to business challenges
• Collaborate with engineering and product development teams to ensure data products are deployable

About You:

• 3+ years of experience as a Data Scientist and background in Machine Learning
• BS in Math, Computer Science, Engineering, or relevant field; graduate degree in Data Science or another quantitative field is a plus
• Experience in data mining
• Knowledge of R, SQL and Python including open-source libraries in Python like scikit-learn
• Experience using business intelligence tools (e.g., Tableau) and other visualization tools like Streamlit
• Analytical mind and business acumen
• Strong math skills (e.g., statistics, algebra)
• Problem-solving aptitude
• Excellent communication and presentation skills
• Must be legally authorized to work in the United States

Compensation and Benefits:

Expected base salary range for this position is $82,920 $116,990 USD annually based on several factors, including experience and geography. This position is also eligible for an annual incentive bonus or sales commission bonus, depending on the role, and benefits that are designed to support you & your family. If you are hired at DreamBox Learning, your final base salary compensation will be determined based on considerations such as geographic location, skills, responsibilities of the role, education, and/or relevant experience. In addition to those factors, we believe in the importance of pay equity and consider the compensation of our current team members as a part of evaluating and extending any final offer.

We are proud to offer employees and their families a comprehensive benefits package:

• Medical-Dental-Vision
• Health Care Dependent Care
• Short & Long Term Disability
• Life Insurance
• 401(k)
• FSA/HSA
• Paid Time Off – Front Loaded (4 weeks)
• Accrued Sick Time
• DreamBox “Hero Days” Volunteer Time
• Employee Assistance Program
• 9 Paid Holidays + Annual Winter Holiday Break (Typically the last week of December)

#BI-Remote #LI-Remote #LI-JW1

About Us:

DreamBox Learning, the leading K-12 education technology provider, is radically transforming the way the world learns. As the only dual-discipline solution rated STRONG by Johns Hopkins’ EvidenceforESSA.org in both math and reading, DreamBox provides schools with high-quality adaptive learning solutions independently proven to accelerate student growth. Built by educators for educators, DreamBox empowers teachers and district administrators with robust data analytics and content-specific professional development solutions to complement instruction. DreamBox supports over 400,000 educators and approximately 6 million students in all 50 states, the District of Columbia, Puerto Rico, and throughout the United Kingdom, Australia, Canada, and Mexico. For more information, visit https://www.dreambox.com/.

At DreamBox, we believe ersity is an essential strength. That’s why we’re committed to providing an inclusive culture, an equitable work environment, and creating the most effective educational products that celebrate the ersity in students, families, communities, and the world. We know that talent exists everywhere, but opportunity does not. Therefore, we are a proud equal opportunity and affirmative action employer, but we don’t make these commitments simply because they’re required by law. We hold ourselves to a higher standard and make these commitments so that everyone at DreamBox can bring their full selves to our important mission. Our identities matter, and in order to create a more just, equitable world, we know it begins with DreamBox being an inclusive workplace that serves as a model for that change.

Title: Security Engineer

Location: Remote

Headway is building a new mental healthcare system that everyone can access. We make it easy for people to find quality in-network mental health care by removing historic barriers faced by mental health providers, payers, and patients.

1 in 4 people in the US have a treatable mental health condition, but the vast majority do not get the care they need. The primary reason is cost: the majority of therapists do not accept insurance, meaning paying for therapy is prohibitively expensive for prospective patients. This is where we got our start Headway has built the first software-enabled network of therapists who accept health insurance, making it easy for therapists to grow their practices, and possible for patients to find quality care they can afford.

We launched in April of 2019 and are now powering 300,000+ appointments per month. To scale our vision, we’ve raised over $100 million in funding from a16z, Thrive, Accel, and Google Ventures.

Join us, and make an impact

About the role

As a member of Headway’s founding Security Engineering team, you’ll have the unique opportunity to be the builder and driver of our dedicated, in-house Security engineering efforts. In this role, you will partner with our Lead Security Engineer and Head of Infrastructure to design our next-generation security program, touching all aspects of Headway’s business and systems. You will both technically and organizationally execute security projects ranging from practice changes to technical architecture to security infrastructure development to penetration testing.

Tools we use:

• Languages: Python 3, TypeScript
• Libraries: FastAPI, SQLAlchemy, React
• Datastores: Postgres, Redis
• Infrastructure: AWS (Fargate, ECS, S3, and more), Spark and Kafka
• Monitoring: Datadog, PagerDuty
• Version control: Github

Who you are:

• You have technical experience with implementing secure platforms and products at a deep level.
• You enjoy tackling deep technical problems and producing technical and automation, sometimes operating as a leader of new security or operational initiatives.
• You want to instill a culture of secure development across engineering and partner across teams to embrace security as a part of normal development.
• You are an avid security evangelist and seek to teach others how to improve while enabling them to succeed.

Experience we’re seeking:

• 5+ years experience in security and/or software engineering roles
• Web/API platform penetration testing experience
• Broad security domain knowledge and common application vulnerabilities
• Experience with cloud hosted environments and patterns for secure architecture in the cloud
• The ability and drive to continuously educate yourself and others

You’ll love this role if you want to:

• Change the trajectory of a startup striving to redefine access to mental health in America
• Work on a highly collaborative, cross-functional engineering team in order to build the best and most secure products for therapists, patients, physician and payer partners, and/or your teammates at Headway
• Help establish and engrain best practices throughout our organization
• Contribute to our engineering culture, processes, and documentation with the same thought and care that we do our software (one of our engineering cultural principles is Everything is a Product )

Our interview process

After you apply to Headway, here are some details of what to expect during the interview process.

• Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background.
• First round: You’ll meet with our Head of Infrastructure to dig deeper into the role and requirements, and illustrate your technical, operational and leadership experiences.
• Final rounds: You’ll meet several more team members for technical and non-technical interviews and leave with a fuller picture of what it’s like to work at Headway.
• References and the Offer: Our favorite part of the process! We’ll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!

#LI-AC1

We believe a team’s strength is in its people, and we cannot achieve this mission without a team that reflects the ersity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway employees work remotely across the US, with the option to work from our NYC HQ.

Headway is committed to the full inclusion of all qualified iniduals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:

Senior Player Experience Producer

BERKELEY, CA

PRODUCTION

FULL TIME / REMOTE

Disruptive Games is a veteran development studio specializing in multiplayer and online experiences. We are an independently owned studio working on a AAA, fully-funded title with original IP!

We’re expanding our fully-remote team with people who share our passion for collaborative, multiplayer gameplay.

Disruptive Games is looking for an experienced Senior Player Experience Producer with demonstrated technical abilities, who is passionate about working in games and thrives in technical environments. You will work closely with our team members to reduce inefficiencies, identify problems or miscommunications, and relay information to help solve these issues.

What You’ll Do:

• • Collaborate with team members across the US and internationally to ensure good quality and reasonable timelines are being met.
  • Drive and own responsibility of major features from a market, player, content, and technological perspective, including demo production teams , trailer production teams, performing regular bug triages, and involvement with scrum teams and strike team initiatives.
  • Help to gather and disseminate information on design issues and initiatives, including across feature teams and across stakeholder departments.
  • Help devise and establish best practices for balancing scope, schedule, resources, and quality, especially in a LiveOps or Games-as-a-Service environment. You’ll manage risks and supervise their related mitigation.
  • Create processes, schedules, and budgets for our player experience features. You will work through dependencies and line up tasks to be accomplished without resorting to crunch, or missing any steps. All groups are valued and accounted for.
  • Work with localization teams to ensure that normal content and platform metadata (i.e. store ads for our game), Message Of The Day, and other in-game notices are translated and sent in a timely way.
  • Learn and mentor new production, communication, and development processes with fellow producers, assisting with their professional development and with building the production department as a whole.
  • Partner with multiple creative teams from the earliest concept stage through the production process, assisting in building excellence and resilience in our core teams.
  • Help with project planning (establish goals, budget estimates, schedule, and production contracts) and handle coordination from Design with teams such as QA, Localization, Customer Service, PR, Marketing, Legal, and other teams.
  • Work in task tracking software such as ClickUp, Jira, or Trello, with excellent skills in Microsoft Excel or Google Sheets. Work in Confluence or Notion to document our plans and processes.
  • Represent production progress to cross-functional colleagues and executive management, ensuring smooth and open communication across the project, both internally and with external partners.

What You’ll Bring:

• • The position is 100% Remote, but you are willing to work Pacific time zone hours. You have experience working with distributed teams and facilitating effective virtual and in-person meetings.
  • 5+ years of experience in the production of video games, with a crystal clear understanding of the needs of design and player experience teams under cyclical releases.
  • You have shipped at least one AA or AAA title either on PC and/or console from start to end.
  • Familiarity with Unreal Engine 4/5 and Git-based feature branch workflows.
  • You have strong experience in building and leading high-performing teams, with proven negotiation and listening skills with peers and external production partners.
  • Project planning experience (goals, budget estimates, schedule, and production contracts) and familiarity with the gaming landscape.
  • Exceptional communication skills (written and oral), including motivational techniques and conflict resolution skills.
  • You know how to run initiatives such as a triage meeting, a demo production team, a trailer production team, a scrum team.
  • Proven ability to work with creative and technical partners, focusing on multiple features while meeting changing deadlines and priorities.
  • Highly organized and an effective multi-tasker. Strong time and project management skills.
  • Proven ability to identify and analyze risks while leading mitigation support.
  • Adept at Google Suite. Experience with project management and communication tools such as ClickUp, Trello, JIRA and Discord.

Bonus Points

• • Experience in shipping titles and/or live operations of at least two titles, across multiple platforms.
  • Design background or background in any of: Marketing, Community, VO, Localization, Publisher-side relations, ESRB and Age Ratings Board compliance, console compliance, GDPR compliance
  • Passion for service-based PC and console games.
  • Direct knowledge of gameplay mechanics, platform compliance, monetization systems, and other aspects used in the core designs of live service games.

Disruptive Games is an Equal Opportunity Employer. We recruit, interview, and hire people of all backgrounds, orientations, identities, and expressions.

Title: Lead Data Engineer, Business Operations

Location: United States, Remote

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are erse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

Rivian is looking for a Data Engineer to support the Service Business Operations team reporting to the Manager of Data Science and Engineering. The Service Business Operations team works across the organization to use data to inform and aid in the strategic planning and operational decisions of how we allocate resources to support Rivian in its growth. As an early member of a growing team, this role will be responsible for leading the design, implementation, deployment, and support of database systems and data models to drive improved insights for our stakeholders. This could include information retrieval, data storage, testing, machine learning operations, and scaling to shape the Service Business Operations analytics and data science teams. This role will also act as a liaison between the Business Operations team and data engineering teams to ensure we are building robust solutions to support the business.

Responsibilities

• Design and build secure, scalable, performant and reliable databases and data models
• Develop and maintain data pipelines and data products that empower Data Scientists and Analysts to access data that is accurate, reliable, and simple
• Automate processes including, but not limited to, ETL, data monitoring, and testing to maintain robust systems and enabling teams to react quickly to data issues
• Drive the implementation of new processes and technologies to improve data science and data analytics team efficiency in responding to stakeholders
• Collaborate and partner with the Service Business Operations team to understand needs, goals, and objectives
• Create operational processes or playbooks, contributing to the technical knowledge of the organization through training, mentoring, or documentation to drive changes
• Code that meets standards for style, maintainability, and best practices, advocating for reusability and automation
• Be a driver of change by focusing on improving data usability and data quality throughout the organization

Qualifications

• 5+ years of experience building databases, data platforms, data models, and data architectures using AWS services (e.g. S3, Redshift, Glue, etc.), SQL, Databricks, Airflow, and open-source
• Bachelors or Masters (preferred) in Computer Science, Engineering, or a related technical discipline
• Proven professional experience working through an environment of ambiguity with the ability to self-prioritize responsibilities and requests from multiple cross functional partners
• Experience working with technical teams, such as Data Analytics or Data Science, and non-technical teams, to gather requirements, build solutions, and lead technical design of data platforms in an Agile environment
• Experience working with two or more of the following: databases, data architecture, CI/CD, machine learning operations, and workflow management
• Foundational programming knowledge in at least one of the following languages, Java, Python, or Scala
• Ability to sit or stand for 8-12 hours per day
• Required to communicate using phone and e-mail

Salary Range/Hourly Rate for California, Colorado, and Ithaca Based Applicants: $144,000 to $188,00 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

#LI-Remote

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at:

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ( Candidate Personal Data ). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including iniduals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

Tier 2 Customer Support Engineer, Windows and Active Directory – United States

REMOTE

CUSTOMER SUCCESS

FULL TIME

REMOTE

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, Uplight, ClassPass and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we’re looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.

About the Role

This is an excellent growth opportunity for someone with previous work experience as a Technical Support Engineer or System Administrator with a background in supporting Windows and Active Directory environments who would like to join an IT focused product company. Tier 2 Customer Support Engineers will have an opportunity to support Windows, Active Directory and other areas of the JumpCloud platform. This role involves rigorous training and clear communication in deeply technical identity subject matter such as authentication, system management, and networking. You’ll work with passionate team members supporting an exciting product actively used by our global user base.

What You’ll Be Doing:

• • Provide technical support and issue resolution to our customers through ongoing issue triaging via email, telephone or remote web session.
  • Collaborate with peers, mentors, our knowledge base, community forums and other internal tools to provide the most effective, world-class solutions for our customers.
  • Reproduce issues in-house and respond to customers in a timely manner.
  • Create and implement processes that help Support meet key objectives
  • Escalate issues in a timely manner for resolution.
  • Work with Customer Success Managers and Implementation Engineers to ensure the success of our new customers as they transition into the day to day use of our product – ensuring the access of their entire employee base to all of the resources needed – their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day.
  • Research and evaluate technologies to create new knowledge base articles that capture new information for reuse throughout the organization and for end users.
  • On-call rotation required. Duration – 1 week intervals. Duties include monitoring of status updates and external customer responses to incoming cases during outage.

We’re Looking for:

• • Inspired technology professionals who love the challenge of supporting our customers and internal teams to ensure the successful adoption, usage, integration of our Directory-as-a-Service® (DaaS) platform.
  • Minimum of 4 years experience in a technical, customer-facing position
  • Excellent interpersonal communication, passion for learning new technologies and understanding how to utilize them in a customer-facing environment
  • Strong oral and written communication skills are imperative.
  • A logical approach to problem solving.
  • In-depth knowledge of the Windows platform – Registry Hives, LGPOs, PowerShell and CMD, Windows Credential Manager (WCM), Event Logging, Windows Home/Pro/Server Experience
  • In-depth knowledge of the Active Directory platform – Domain Forests, GPOs, Azure Active Directory (AAD), User/Group Management, Network Architecture and Design
  • Understanding or exposure to one or more of the following:
  • Single Sign-on (SAML)
  • Networking & Authentication (RADIUS)
  • Directory Services (Azure, G Suite, Okta, LDAP)
  • macOS and Linux Operating Systems
  • User onboarding and offboarding
  • REST APIs
  • Scripting

Available Shifts:

• • Monday – Friday, 8:00am – 5:00pm MT
  • Monday- Friday, 2:00pm – 11:00pm MT

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role is $60,000-$90,000, including base salary and any related bonuses or commissions. JumpCloud provides comprehensive benefits, including medical, dental and vision insurance, short and long term disability, life insurance and a 401k savings plan. We have an unlimited vacation policy.

#LI-PD1

Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in this Job Description. For US Roles: All roles posted in United States locations do require that you be located within one of the 50 U.S. States. Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S. If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud’s three core values is to “Build Connections.” To us that means creating ” human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” – Rajat Bhargava, CEO. JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

Title: Head of Product Security

Location: Remote

What is Calendly?

Calendly takes the work out of scheduling so our customers have more time to work on what’s really important. Our software is used by millions of people worldwide with thousands more signing up every day. To maintain this exciting growth, we’re looking for top talent to join our team and help shape the future of our product.

Why join Calendly’s Security team?

The Calendly Security journey is a rare opportunity to join a fast-growing, high-impact company that is solving real-world problems for people. Calendly has a strong security and engineering culture that attracts self-starters and those looking to take full advantage of ing into unfamiliar or uncharted territory.

What are some of the high impact opportunities you’ll tackle?

• As the Head of Product Security you will be responsible for leading all aspects of application and cloud infrastructure security for Calendly
• Scaling and building the program maturity and impact
• Recruiting and hiring the best Product Security engineers
• Collaborating with our amazing Product teams to influence design and features with a security-first and enterprise-ready mindset
• Supplement and support application security at Calendly by rolling up your sleeves as needed
• Mentor the team and leverage the broader security community to bring greater awareness to Calendly as a security leader
• Partner closely with Engineering to find the right balance between agility and security in a fast-growing start-up environment

This opportunity is for you if you have/are:

• Deep passion for Product Security with a strong focus on Application Security
• 10+ years of experience leveling up through a security organization and developing into a mature leader
• Excited to build from the ground up a Product Security program and team that can tackle the challenges of a remote-first, cloud-first environment
• Desire to remain deeply technical and hands-on while developing leadership skills that can take you to the next level on your security leadership journey
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

If you are an inidual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected].

Calendly is registered as an employer in many, but not all, states. If you are located in Hawaii or Alaska, you will not be eligible for employment.

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

Title: Identity and Access Security Engineer III

Location: Remote/Nationwide Remote/Nationwide USA

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

Kaplan seeks a talented and energetic inidual with experience in Identity and Access Management to join our Information Security team. Knowledge of enterprise-class directories, software applications and business processes will be required to succeed in this position. The candidate will be a self-motivated technology professional who is enthusiastic about identifying business owners’ and users’ needs and building robust and efficient solutions to meet those needs in a timely fashion. This job requires someone who possesses a strong technical background, excellent interpersonal skills and can contribute to expanding and improving our existing Identity and Access Management (IAM) infrastructure. The ability to quickly familiarize oneself with existing architecture, organization and processes, as well as to learn new technologies will be key to success.

The Identity and Access Security Engineer III will be responsible for requirement gathering, technical solution specification, integration, testing oversight, operations and support for a large number of identity provisioning and single sign-on (SSO) interfaces to our affiliate and partner systems. The Engineer will also mentor, support the work of and serve as a technical escalation point for junior engineers and be a business enabler.

Specific aspects of this position will include:

• Serving as the primary administrator of our Microsoft Identity Manager, Ping Identity, OneLogin services and DUO MFA.
• Working with IT and business stakeholders to identify requirements, design, deploy and ‘operationalize identity provisioning solutions for:
• • Affiliate company directories and networks,
  • Internal systems and applications.
  • Numerous third-party ASP and SaaS partners
• Design, deploy and ‘operationalize’ SSO interfaces with internal and external service providers using both standards-based and custom solutions.
• Drive the testing and migration planning for IAM software upgrades.
• Providing tactical guidance to our business analysts that support interfaced applications and our application service provider’s engineering team that is responsible for the administration of the IAM infrastructure.

Capabilities and Duties

The Identity and Access Security Engineer III will be capable of performing these duties:

• Administer the SSO platforms
  • Pingfederate, OneLogin and other Identity solutions
  • Configure Application SSO and directory integration interfaces.
  • Develop and enhance platform monitoring and audit processes.
  • Provide Level 3 support and manage escalations to vendor
• Become a Subject Matter Expert and advisor on best practices and efficient solutions supporting Identity and User Provisioning and general IAM strategy.
• Subject Matter Expert on Microsoft Identity Management / MIM
• Subject Matter Expert on DUO Two Factor Authentication
• Manage technical and operational aspects of integration between various systems for Single Sign-On and user-provisioning data interfaces.
• Interview stakeholders and gather supporting data to build detailed and accurate business requirement documents.
• Document use cases and technical specifications for development teams.
• Develop acceptance testing criteria and lead the testing process.
• Collaborate with vendors, developers, users and operations teams to build user and technical operations documentation.
• Manage workload, communicate and collaborate in a timely and effective way with all members of project teams.
• Work in coordination with other Business Analysts to understand and document IAM requirements per application & initiative
• Anticipate future needs and suggests new functionality as appropriate
• Be able and prepared to support a 24 x 7 mission critical IT service

Qualifications/Requirements:

• Bachelor’s degree in Computer Science, Information Systems, or related discipline, or equivalent experience.
• 5+ years experience in IT and/or HR Information Systems management.
• Experience in deploying and maintaining Identity and Access Management Systems.
• Experience with Microsoft Identity Management products (ILM, FIM, MIM), OneLogin, and Ping Identity, or similar products is a plus.
• Excellent communication and teamwork skills, plus the flexibility to jump in where needed, are required to be successful in this role.
• Experience working directly with developers and system engineers on the implementation of designs.
• Solid understanding of application and systems security architecture and best practices.
• Knowledge and understanding of underlying components and technologies such as LDAP, SAML, OAuth, OpenID, Web Services, databases, application servers and networking principles is a plus.
• Experience with ERP and/or HRMS products is a plus.
• Solid understanding of software development methodologies and the full system development life cycle is required.
• Excellent analysis, problem solving, and troubleshooting skills is a must-have.
• Ability to work in a team environment and to contribute to multiple projects at once
• Ability to lead teams and work collaboratively with both technology and business representatives
• Solid communication and documentation skills
• Willingness and ability to work off-business hours in support of system maintenance activities and respond to support escalation calls in off-hours (On-Call Support).

We offer a competitive benefits package including:

Remote work providing flexible work/life balance Comprehensive Retirement Package including 401K company match and two pension programs Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members Competitive health benefits and new hire eligibility starts day-1 of employment Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) ersity and inclusion day to participate and give back to our local communities And so much more! #LI-ER1 #LI-Remote

This position is a Salary Grade B

Specialist Solutions Architect

Location: United States

This role can be remote.

As a Specialist Solutions Architect (SSA), you will guide customers in building big data solutions on Databricks that span a large variety of use cases. You will be in a customer-facing role, working with and will support the Solution Architects, that requires hands-on experience with Apache Spark and expertise in other data technologies. SSAs help customers through design and implementation of essential workloads while aligning their technical roadmap for expanding the usage of the Databricks Lakehouse Platform. As a deep go-to-expert reporting to the Specialist Field Engineering Manager, you will continue to strengthen your technical skills through mentorship, learning, and internal training programs and establish yourself in an area of specialty – whether that be performance tuning, machine learning, industry expertise, or more.

The impact you will have:

• Provide technical leadership to guide customers to successful implementations on big data projects, ranging from architectural design to data engineering to model deployment
• Architect production level workloads, including end-to-end pipeline load performance testing and optimization
• Become a technical expert in an area such as data management, cloud platforms, data science, machine learning, or architecture
• Assist Solution Architects with more advanced aspects of the technical sale including custom proof of concept content, estimating workload sizing, and custom architectures
• Provide tutorials and training to improve community adoption (including hackathons and conference presentations)
• Contribute to the Databricks Community

What we look for:

• 5+ years experience with expertise in at least one of the following big data technologies:
  • Software Engineer/Data Engineer: query tuning, performance tuning, troubleshooting, and debugging Spark or other big data solutions
  • Data Applications Engineer: Build out use cases that extensively utilize data – such as risk modeling, fraud detection, customer life-time value, etc.
• Experience with design and implementation experience in big data technologies such as Hadoop, NoSQL, MPP, OLTP, and OLAP or full lifecycle data science solutions
• Maintain and extend production data systems to evolve with complex business needs
• Production programming experience in Python, R, Scala or Java
• Deep Specialty Expertise in at least one of the following areas:
  • Experience with scaling big data workloads that are performant and cost effective
  • Experience with Development Tools for CI/CD, Unit and Integration testing, Automation and Orchestration, REST API, BI tools and SQL Interfaces (e.g. Jenkins)
  • Experience designing data solutions on cloud infrastructure and services, such as AWS, Azure, or GCP utilizing best practices in cloud security and networking
  • Experience with ML concepts covering Model Tracking, Model Serving and other aspects of productionizing ML pipelines in distributed data processing environments like Apache Spark, using tools like MLflow
  • Experience implementing industry specific data analytics use cases
• [Desired] Degree in a quantitative discipline (Computer Science, Applied Mathematics, Operations Research)
• {Nice to have} – Databricks Certification
• Ability to travel up to 30% when needed

Benefits

• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Equity awards
• Flexible time off
• Paid parental leave
• Family Planning
• Gym reimbursement
• Annual personal development fund
• Work headphones reimbursement
• Employee Assistance Program (EAP)
• Business travel accident insurance
• Mental wellness resources

About Databricks

Databricks is the lakehouse company. More than 7,000 organizations worldwide including Comcast, Cond Nast, H&M and over 50% of the Fortune 500 rely on the Databricks Lakehouse Platform to unify their data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe. Founded by the original creators of Apache Spark , Delta Lake and MLflow, Databricks is on a mission to help data teams solve the world’s toughest problems. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a erse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Iniduals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Title: Senior-Advanced Analytics

Location: Dallas Texas United States

DUTIES: AT&T Services, Inc. is seeking a Senior Advanced Analytics in Dallas, TX (& various unanticipated locations throughout the US; may work from home) to gather, analyze, and interpret a wide variety of data to identify casual relationships, trigger points, and predictions on customer sales behavior, subscriber chum, and product engagement for our wireless product.

Responsible for projects such as customer behavior and base segmentation, sales and retention analysis, campaign optimization, lifecycle analytics, and data visualization. Develop self-service data tools, and other visual aids in support of findings. Advise business partners with regards to patterns and relationships in the data to recommend business direction or outcomes. Ensure meaningful client value is delivered through a mix of data analyses, insights, skills capabilities and original thinking. Utilize SQL coding in RedShift and Oracle to deep e into data and provide answers to help stakeholder understand cohorts of customer and product profiles for cross selling and articulate in turning data into actionable outcomes for leadership to approve. Identify key segments and clusters of customer who are profitable and those who are not. Work closely with pricing, marketing, credit and collections, finance and retention to improve their ability to acquire, server, and retain every customer household while maintaining profitability for our shareholders. Gather data from various disparate data sources, ETL and visualize data creatively in a variety of formats that provide actionable insights to the organization in Tableau and Google Analytics. Analyze customer segmentation on Google Analytics to identify the pain points in retaining customer, customer growth and churn. Work in cross collaboration across multiple teams and stakeholders and communicate with both tech and non-tech audiences. Perform coding with SQL. Utilize Tableau, R-Studio, and Google Analytics. Utilize Redshift and Oracle. Utilize SQL, Python and R. Utilize data insights to inform product management and consumer marketing: decisions, best practices, innovation and KPI development and attainment. Utilize internal and ingesting third-party data to develop actionable insights for product management and consumer marketing clients.

REQUIREMENTS: Requires a Master s degree, or foreign equivalent degree in Information Systems or Computer Science and 3 years of experience in the job offered or 3 years of experience in a related occupation performing coding with SQL; utilizing Tableau, R-Studio, and Google Analytics; utilizing Redshift and Oracle; utilizing SQL, Python and R; utilizing data insights to inform product management and consumer marketing: decisions, best practices, innovation and KPI development and attainment; and utilizing internal and ingesting third-party data to develop actionable insights for product management and consumer marketing clients.

Our Senior Advanced Analytics earn between $105,000 – $210,100 yearly. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Inidual starting salary within this range may depend on geography, experience, expertise, and education/training.

Junior Data Analyst (Remote)

Bilbao, Basque Country, Spain

Financial

Full time

Remote

Description

iubenda is a legal-tech scale-up founded in 2011, now trusted by over 90K clients in the EU, the US, and 100+ more Countries. We are leaders in our industry and operate on a global scale developing and releasing innovative tech solutions.

Our mission is to provide our clients with everything their business needs – to be compliant with legal, local, and regional requirements; so that they can focus on their core product.

Recently, we have undertaken a new thrilling adventure, joining forces with team.blue (a worldwide leader in digital enablement). If you’re excited to work at a company in a scaling-up environment providing SaaS solutions to ~1M users – and equally important – to join a team of friendly people with a culture based on continuous learning, transparency, and collaboration. Then, you’re looking at the right place!

Your mission

We’re looking for an enthusiastic Junior Data Analyst to join our Finance Team and be responsible for providing support in cost-controlling, budgeting and forecasting, and business reviews. You will report to our Financial Controlling Manager and will be in charge of:

• Collection and analyses of data coming from different systems (i.e., data warehouse, databases, and web apps);
• Drafting reports, presentations, and business analyses related also, but not only, to web analytics services through BI tools;
• Carrying out activities aimed at cost-controlling, revenue recognition, and budgeting and forecasting;
• Interacting with different teams, especially with the Software Development one.

Requirements

• At least 1 year of experience in a similar role;
• Sound knowledge of SQL databases (such as MySQL) and BI tools (such as Tableau or PowerBI);
• Sound knowledge of at least one programming language, ideally Python;
• Good Excel and Powerpoint skills (i.e., complex formulas and visual charts);
• Familiarity with general economics concepts;
• Full professional proficiency in English.

Added Values

• Previous experience in the Tech industry, possibly in a SaaS company;
• Proactiveness and willingness to provide ideas and propose improvements;
• Familiarity with statistics and predictive models.

Location

At iubenda we believe in full-remote. Accordingly, you will be completely free and entitled to work from wherever you prefer in the world.

At the same time, at your disposal, you have our Bologna and Milan offices. Both are incredibly nice places to work from, located in the center of their respective cities. In case you would prefer to work from one of our offices and not remotely, we are currently offering a hybrid work model, to give you the chance for our colleagues to work from one of our offices up to 2 days per week.

Benefits

• COMPETITIVE SALARY – We offer a competitive salary compared with other European scale-ups. We have high standards for finding the best people to join our team. Besides, we offer generous paid time off (+25 weekdays/year);
• WORK EQUIPMENT – We’ll provide an equipment allowance so that you can perform at your best;
• LEARNING BUDGET – We’ll sponsor your professional growth by providing a budget that can be used for courses, events, workshops, and books;
• COMPANY RETREATS – Once a year, we get together in amazing destinations to work, bond, and enjoy team-building activities. We offer fully paid week-long retreats to places like Val D’Orcia, Capri, the Dolomites, or the Tonnara di Scopello;
• TRAVEL ALLOWANCE TO VISIT A COLLEAGUE – We’ll provide you with a travel allowance so that you can visit your colleagues based on the other side of the world;
• BRIGHT & HEALTHY WORK ENVIRONMENT – You will be part of a multicultural team full of talented, mature, and experienced colleagues. Along with that, you will find a team spirit, which you would rarely find elsewhere;
• THERAPY INCENTIVE – We offer online therapy sessions in English/Italian and anonymously. You will be able to choose among psychologists experienced in different approaches and specializations;
• ENGLISH CLASSES – We offer online English classes weekly, on several different levels, within working hours;
• REMOTE WORK – You can work 100% remotely or if you prefer, from one of our beautiful offices in Italy (in Bologna and Milan, both incredibly well-located and lovely places to work from). We are used and fully structured to onboard people who prefer to work full-time remotely. and lovely places to work from). We are used and fully structured to onboard people who prefer to work full-time remotely.

Technical Writer

Fully Remote • Remote Worker – N/A

Job Type Full-time

Description

Location: Remote / Hybrid if local to Columbia, MD

Position Summary:

Do you have opinions on the the Oxford Comma?

If you are good at putting complex information into words, subconsciously spell check as you read, and caught the error in the first line, we’re looking for Technical Writers like you.

Sparksoft is a fast-growing woman-owned small business that provides innovative technical solutions to the federal government. We are seeking a Technical Writer who will create, edit, and maintain Section 508 compliant documents to support a Federal IT contract. Successful Technical Writers will be able to translate technical concepts into writing, and have experience working with standards for writing style, format, and quality.

Additional perks with Sparksoft will include the above Industry Healthcare Benefits, Flexible Work from Home Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Paid Holidays, and much more!

Responsibilities:

• · Support the documentation needs of an agile development and maintenance project
• · Create, edit, and maintain Section 508 compliant documents, including project planning and management documents, deliverables, system life-cycle documents, reports, and meeting minutes
• · Contribute to the preparation of project planning documents
• · Review, edit, and update existing documents
• · Ensure documents adhere to both Sparksoft and customer standards for writing style, format, and quality
• · Collect information from technical personnel and translate it into clear and easily understandable writing
• Participate in peer reviews, providing constructive comments and edits that improve the quality of the documentation as well as the quality of the process

Requirements

Required Skills:

• · Microsoft Visio
• · Proficient with Microsoft Office
• · Experience using SharePoint
• · Excellent English language, grammar, and spelling skills for writing, editing, and proofreading
• · Create and remediate Section 508 compliance for documentation
• · Experience working in IT development environment
• · Ability to work independently or as a member of a team
• · Experience working in a collaborative environment; ability to work well under tight deadlines and effectively interact with a wide range of personnel
• · Candidates must be able to obtain and maintain a Public Trust clearance
• · Candidates must have lived in the United States 3 out of the past 5 years

Desired Skills:

• · Understanding of agile development
• · Experience working in Health IT

Education:

• · Bachelor’s degree in a relevant field
• · 5+ or more years of experience

Sparksoft is a certified Capability Maturity Model Integration (CMMI) SVC and DEV Level 3, ISO 9001:2015, ISO 27001:2013, Small Disadvantaged Business (SDB), Women-Owned Small Business (WOSB), and Small, Women-owned, Minority-owned (SWaM), and MBE/DBE/SBE consulting firm. With our focused mission “to ignite innovation, inspire transformation, and implement digital solutions for a healthier nation”, we specialize in 6 specific digital health services: Test Automation, Cloud Services, DevOps Delivery, Cyber Security, Data Science, and Human-Centered Design. Since 2004, our exceptionally skilled people, proven leadership, and optimized processes all work together relentlessly to continuously push for more efficient solutions.

Sparksoft is an Affirmative Action/Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under Federal, State, or local laws.

In accordance with the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, Sparksoft Corporation is complying with the requirements that all employees assigned to a federal contract be vaccinated. Employees in need of an exemption from this policy due to a medical reason or because of a sincerely held religious belief must submit a physician’s note for a medical accommodation or a religious request for accommodation to the human resources department to begin the interactive accommodation process as soon as possible. Accommodations will be granted where they do not cause Sparksoft Corporation undue hardship or pose a direct threat to the health and safety of others. New hires must show proof of vaccination.

Senior Data Analyst – Product

Remote – USA

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

We are looking for Product Data Analysts with varying levels of experience to join SeatGeek’s Analytics team in New York City. SeatGeek’s Product team makes finding tickets to your next live event as seamless as possible by crafting the best user experience in the business. You will join SeatGeek’s Data team, who are the go-to partner for Product’s data production, experimentation, and insights generation needs.

Your recommendations will shape decisions across key product functions such as event logging, A/B test analysis, conversion and retention monitoring, insight generation, and strategic planning. You will develop a holistic view of our products across platforms and how they interact with marketing and available inventory to drive value for SeatGeek. You will develop questions, conduct exploratory analyses, build data models and dashboards, contribute to key data pipelines in our data warehouse. Above all, you will be responsible for developing a deep understanding of SeatGeek’s product and ensuring that understanding is at the heart of our forward-looking strategy.

This is a unique opportunity to make an impact on the post-COVID world of live events. As an integral part of the Analytics team, you will not only learn from our exceptional team, but also develop your business literacy through substantial executive exposure.

What you’ll do

• Join a team of Product Analysts that will influence the directions in which we push our product as we seek to create even greater value for our customers over time
• Study the impact of new product features of customer behavior in order to bring data and insights into every decision we make. Define, evaluate, and monitor key metrics, understanding the root causes of changes, and proactively surface insights to Product leadership
• Perform A/B test analysis within our existing suite of tools and platforms. Deep e into results to gather insights to shape the experimentation roadmap
• Partner with our engineers to instrument new pages and features to ensure the capture of relevant data Work closely with Data team stakeholders to build lasting data modelling solutions, including automating analyses and authoring pipelines via SQL-based ETL frameworks
• Communicate key learnings and recommendations to product teams in a manner that productively influences decision making.

Who you are

• You have 2+ years of relevant experience
• A degree or higher in economics, psychology, computer science, statistics, mathematics or another quantitative discipline
• Expert-level knowledge of SQL
• Experience performing analysis with large datasets
• Experience building reports and dashboards using business intelligence tools
• A strong statistical understanding of online testing methodologies and metric development
• Proficiency in a scripting language (Python or R) is a plus
• Domain expertise in product development or past experience working with a consumer-facing digital product team is a plus

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $100,000 – $170,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that ersity is a positive attribute and we welcome the differences and benefits that a erse culture brings. Come join us!