location: remoteus united kingdom
Systems Engineer
Help Us Shape the Future of Data
Anaconda is the world’s most popular data science platform. With more than 20 million users, the open source Anaconda Distribution is the easiest way to do data science and machine learning. We pioneered the use of Python for data science, champion its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage and groundbreaking research.
Anaconda is seeking people who want to play a role in shaping the future of enterprise AI, machine learning, and data science. Candidates should be knowledgeable and capable, but always eager to learn more and to teach others. Overall, we strive to create a culture of ability and humility and an environment that is both relaxed and focused. We stress empathy and collaboration with our customers, open-source users, and each other.
Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.
Summary
Anaconda is seeking a talented Systems Engineer with some background in machine-learning operations (MLOps) to join our customer-facing Custom Services team. This is an excellent opportunity for you to apply your software configuration, programming, and debugging skills to help customers apply Anaconda tools to solve practical business problems using AI/ML and related technologies.
What You’ll Do:
- Develop expertise with our commercial and open-source products so that you can help customers apply these tools to their problems and systems.
- Help Anaconda integrate MLOps tools with our commercial and open-source products to help support machine-learning and related applications
- Provide regular, useful product feedback to internal engineering and documentation teams.
- Develop expertise in technologies related to our products, such as Active Directory, LDAP, Kerberos, Docker, and Kubernetes.
What You Need:
- Consulting background and/or a high level of comfort working directly with customers
- Ability to communicate clearly and professionally with clients (written and verbal)
- Personal or professional experience as a Linux system administrator, including deploying, maintaining, and debugging Linux services on a workstation, VM, or cloud instance.
- Experience working with complex networking environments (firewalls, subnets, NAT, VPN, proxies).
- Some experience supporting machine-learning workflows involving management of data, code, and model outputs, using MLFlow, kubeflow, flyte, or a similar tool
- Some experience with using and configuring Windows systems
- Ability to contribute to technical documentation, FAQs, Troubleshooting Guides, feature specifications, bug reports
- Identification with our core values:
- Ability & Humility
- Innovation & Action
- Empathy & Connection
What Will Make You Stand Out:
- Experience with Python for scripting.
- Experience with Python tools for library packaging and environments, including pip, conda, and conda-build.
- Previous experience working in a client-facing environment
- Cloud and VM deployment experience (AWS, OpenStack, VMWare, Vagrant, Docker, Kubernetes)
- Hadoop and/or Spark experience.
- DevOps experience with products/services/systems utilizing CI
- Experience with CI, testing, and other automation tools
- Experience with revision control systems (git/github, etc.)
Why You’ll Like Working Here:
- Unique opportunity to help support the open-source ecosystem
- Dynamic company that rewards high performers
- On the cutting edge of enterprise application of data science, machine learning, and AI
- Collaborative team environment that values multiple perspectives and clear thinking
- Employees-first culture
- Flexible working hours
- Medical, Dental, Vision, HSA, Life and 401K
- Paid parental leave – both mothers and fathers
- Pre-IPO stock options
- Open vacation policy
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
location: remoteus
Systems Engineer
at Twilio (View all jobs)
Remote – US
See yourself at Twilio
Join the team as our next Systems Engineer
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support ersity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
The Technical Operations team at Twilio builds and maintains the core internal services platform that powers Twilio and helps us to reach millions of people every day. In this role, you will be responsible for assisting with maintaining and supporting a growing cloud-based corporate infrastructure along with SaaS products for the company.
Responsibilities
In this role, you’ll:
- Deploy and manage domain controllers and RODC across different regions in AWS and on premise.
- Automate building systems and deploying applications.
- Create additional automation by scripting repetitive tasks
- Manage and support Okta SSO Platform and other SaaS platforms
- Manage and support Active Directory (Directory Services, DFS, DNS, GPOs)
- Follow configuration recommendations from the security team and implement them as needed
- Participate in strategic project planning and execution
- Monitor productions systems, respond to and troubleshoot incidents
- Participate in a 24×7 on-call rotation to support Level 2 escalations
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values erse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Bachelor’s degree in IT related field or comparable hands-on experience
- Advanced-level knowledge of Okta IAM support, management, and governance.
- Strong proficiency in managing DNS, DFS, SMTP, clustering
- Fundamental knowledge of network topology, connectivity, and troubleshooting techniques.
- Experience scripting in Powershell, Python, Perl or other languages
- Strong proficiency in Hyper-V or other virtualization technologies.
- Experienced systems engineer who has 4+ years of system administration experience with Windows Server operating systems.
- Advanced-level knowledge of cloud IaaS platforms and management of SaaS platforms.
- Advanced-level knowledge of Active Directory, including Group Policy creation and management of AD provided services.
- Excellent team player – proven ability to resolve problems professionally and systematically in a team environment.
- Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines.
- Ability to collaborate with resources across multiple disciplines
- Ability to design and document complex workflows
- Provide administration and support for major platforms under the responsibility of Infrastructure Engineering:
- Primary platforms – Okta, Windows Server, Slack, AWS, Google Workspace
Desired:
- Provide administration and support for major platforms under the responsibility of Infrastructure Engineering:
- Secondary platforms that would be of benefit to the organization – Microsoft Azure\O365, GCP, Azure AD, SQL Administration,
- Experience in server and desktop virtualization platforms such as VMWare, Hyper-V preferred.
- Experience with end point management solutions for security patching, inventory management, and 3rd party application deployment.
Location
This role will be remote based in the USA and will be considered in any of the North America time zones. Approximately 10% travel is anticipated.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn’t what you’re looking for, please consider other open positions.
*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado: $109,280 – $136,600.
- Based in New York or Washington State: $115,760 – $144,700.
- Based in the San Francisco Bay area, California: $128,560- $160,700.
- This role is eligible to participate in Twilio’s equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
location: remotework from anywhere
Technical Writer
Remote
Hi, I’m Chad, Senior Technical Writer at Customer.io.
I need your help simplifying Customer.io for all our users, whether they’re engineers, marketers, or product managers. I’m looking for someone who enjoys experimenting with new features and finds ways to explain highly technical things in terms our customers can understand.
While this role is rooted in writing traditional documentation, we meet our customers wherever they are. Sometimes, that means helping with in-app copy; other times, it might mean writing a playful video script. In this position, you’ll have the opportunity to write for different mediums and audiences with the same goal in mind: help people succeed with Customer.io.
About Customer.io: Most messages that people receive from businesses are dull, poorly-timed, repetitive, and overbearing. We want to fix that. We offer the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, etc) so that our customers can break out of the ho-hum status quo of messaging automation. Our documentation team’s challenge is to help customers understand how to wield this power—to send messages that are unique, personalized, and reach their audiences at the right time.
As a Technical Writer, you’ll:
- Partner with product development squads consisting of product managers, designers, and engineers to document new features
- Help designers and front-end engineers with in-app copy and ensure consistency with the docs
- Write educational content that supplements the docs such as how-to recipes, getting started guides, and video scripts
- Contribute to API documentation and write simple code samples
- Assist in designing and improving the documentation website
- Gather metrics and feedback about documentation, deriving insights that help us improve over time
- Find innovative ways to explain the product—images, flowcharts, video, gifs, etc
- Be an information architect, organizing docs to help customers find what they need
What we’re looking for:
- You have experience writing documentation in a source-controlled environment
- You can organize information in ways that customers expect and promote searchability
- You can adjust your tone to fit your audience and different mediums
- You’re comfortable working autonomously and asynchronously
- You’re thrive on receiving feedback and capable of incorporating it into your writing
- You thrive with ownership and autonomy: you’re the project manager on your assignments
- You can commit to at least 4 hours of daily overlap with the PST (GMT-8) time zone
- Bonus: You have experience with OpenAPI, static-site generators, or writing HTML/Javascript.
What’s the team like?
With you, we’ll be a party of two! Most of your daily work will come from the product development squads you’re paired with. But, as the second member of the docs team, we’ll keep in close contact, provide each other support, and review each others’ work. You’ll have the opportunity to help develop our processes and help foster a culture of documentation contributors as our team and company grow.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 4,300 internet businesses use Customer.io to manage, send, and track performance of email, SMS, and push notifications. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $100,000 – $105,000 USD depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO – we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 100% medical, dental, vision, and supplemental insurance for you and your dependents
- 12 weeks of paid parental leave – for birth, adoption, or foster care
- 401k retirement matching – up to 5% dollar-for-dollar match to retirement contributions
- Health and wellness allowance – Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs
- Home office stipend – Up to $2,000 USD to help you get your home office set up so you can do your best work
- Internet + cell phone reimbursement – Up to $200 USD per month for your internet and cell phone plans
- Co-working space reimbursement – Up to $300 USD per month for those times you’d prefer to work in a co-working environment
- Learning + development – Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops – anything that will help you develop your skills
- 1 month paid sabbatical after four years at Customer.io – to treat yourself to a vacation, or spend however you choose
- 1 annual company retreat per year and opportunities to meet in smaller groups throughout the year
- Flexible schedule, work anywhere you want! – as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you want
All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on erse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
location: remoteus
System Administrator
Category Business Systems & IT
Job Type Full-Time (Exempt)
Job Id 4597070
Location USA (Remote)
At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and erse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
RESPONSIBILITIES:
- Promote Talkdesk’s organizational effectiveness by defining, delivering and maintaining strategic plans for implementing information technologies
- Maintain a thorough understanding of Networking, the Internet and their workings (LAN, WAN, DNS, Security, IP Routing, VPN, Email Routing, SPAM, etc.)
- Perform administrative functions such as user and group account creation and management
- Provision and maintain third party application licenses, service capacity planning and storage management
- Manage assigned projects and program components to deliver services in accordance with established objectives
- Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support
- Supervise the administration of systems and applications to ensure availability of services to authorized users
- Provide Desktop Support Escalation
- Any other duties as assigned by management
REQUIREMENTS:
- BS in Computer Science, MIS, or similar field
- 3+ years of information technology experience within a hypergrowth environment
- Comprehensive understanding of, and ability to troubleshoot, network systems
- Solutions-focused and a proactive self-starter who is always looking for opportunities to improve the organization and solve problems
- Availability in response to needs of the user for installation, maintenance and equipment malfunctions
- Excellent written and verbal communication skills
- The ability to lift up to 50 pounds
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, ersity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Title: Senior Database Reliability Engineer, DBRE (Remote)
Location: United States
ABOUT THE ROLE
At Peloton, we treat Data as Product – a valuable asset and a critical piece of how we make decisions. The mission of the Datastores team is to ensure that Peloton has a reliable, secure, highly available and highly performant data persistence layer (databases and datastores) for application services in partnership with other engineering teams. Our core guiding principles are 1) Protect the data 2) Optimize for scale, speed and reliability 3) Eliminate toil
We are looking for a Senior Database Reliability Engineer (DBRE) to join our Datastores team to work on areas around data protection, automation around datastore provisioning, observability and performance insights related to datastores like PostgreSQL, DynamoDB, Elasticache, Memcache, and graph databases. Some of the few challenges you will work on: How do we automate and eliminate toil by providing self-service datastore provisioning with Terraform and Backstage? How do we enable autoscaling of datastores as traffic increases during events like Turkey Burn? How do we enable autonomous teams to be self-sufficient in terms of managing datastores through observability metrics and query insights? How do we make Peloton truly global by supporting multi-regionalism at the data persistence layer?
YOUR DAILY IMPACT AT PELOTON
- Be a hands-on leader and domain expert with focus on delivery of small to large initiatives including guiding the team to make strategic technical decisions to enable delivery outcomes, set expectations with and maintain relationships with key partners
- Be directly responsible for maintaining and scaling our data persistence layer (runtime datastores and databases) in coordination with service owners to power a world-class fitness experience.
- Represent the datastores team where deep knowledge of our data persistence layer is needed – multi-functional work streams, Technical Advisory Groups (TAGs) and Special Interest Groups (SIGs)
- Lead, coach, and mentor other engineers of erse backgrounds in an autonomous, multi-functional team.
- Design, develop and operate business-critical backend systems with a focus on high availability, low latency and scalability.
- Implement self-service tooling and enhance the developer experience around databases as a service. We’re using industry-standard, cloud-native tech, which means easily transferable skills.
YOU BRING TO PELOTON
- At least 4-5 years of experience running PostgreSQL in production cloud environments (preferably AWS) along with exposure to datastores like Aurora, DynamoDB, Elasticache and Memcache
- Experience in designing, building and maintaining automation around infrastructure provisioning (preferably Terraform), data modeling, and developer tooling around query optimization, distributed systems and databases.
- Passion for building stable and secure systems management practices.
- You have a systematic problem-solving approach coupled with effective interpersonal skills and drive.
- You are able to apply your knowledge and experience in both structured and unstructured DB technologies to help improve our database offering.
- You are pragmatic without compromising on software quality and standards.
#LI-Remote
– #LI-JM2
ABOUT PELOTON:
Peloton is the leading interactive fitness platform globally, with a passionate community of nearly 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors..
Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email: before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
location: remoteus
Technical Support Specialist (Remote: US)
Department:D&I Ops & Client Success
Location:
Technical Support Specialist
We are looking for someone who is tech obsessed and who loves helping people. This role will require the Technical Support Specialist to gain and maintain advanced expert knowledge of our software solutions and to use that knowledge to provide exceptional customer service to existing and new customers.
The Technical Support Specialist will be responsible for providing written and verbal, technical customer support through the lifecycle of a software application: including assistance with converting existing customers to new applications, recording and tracking support status, coordinating internal and external resources required to aid in the resolution of outstanding service requests and monitoring.
Responsibilities:
- Provide excellent customer service to existing and new, internal and external clients by responding to inbound and outbound written and in-person customer needs.
- Analyze, isolate, research, and effortlessly explain step by step technical troubleshooting solutions related to our software applications.
- Demonstrate interpersonal skills with a erse customer base.
- Successfully translate complex technical information and technical instructions into a simple language that would ensure seamless troubleshooting.
- Demonstrate conflict resolution, negotiation, and de-escalation skills.
- Monitor, document and track.
Experience and Qualifications:
- Minimum of two (2) years experience providing exceptional software or technical support.
- Bachelors Degree in computer science, computer information systems or a related field; or an equivalent combination of training and relevant work experience.
- Working knowledge of PC hardware, Windows desktop and server operating systems, and general networking protocols.
- Experience working with relational databases.
- Able to consistently provide excellent customer service support.
- A strong communicator and possess interpersonal skills that allow you the ability to effectively listen and communicate information in a clear, calm, and concise manner.
- Able to communicate and partner with other departments in order to identify and assist in the development of enhanced processes and procedures.
- Someone who can master new software applications quickly.
location: remoteus
Data Engineer
Location: Remote – US
See yourself at Twilio
Join the team as our next Data Engineer (L3)
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we’re headquartered in San Francisco, we have a presence throughout South America, Europe, Asia, and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support ersity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.x
About the job
This position is needed to design and build data pipelines and services in cloud environments that fuels strategic business decisions across Twilio. You will partner with other engineers and product managers to translate data needs into critical information that can be used to implement scalable data platforms and self-service tools. We are looking for someone who is passionate about solving problems using engineering and data, thrives in an evolving environment, brings an enthusiastic and collaborative attitude, and delights in making a difference. As a successful candidate, you must have a deep background in data engineering and a proven track record of solving data problems at scale leveraging distributed data systems. You are a self-starter, embody a growth attitude, and can collaborate optimally across the entire Twilio organization.
Responsibilities
In this role, you’ll:
- Design, Develop and maintain scalable data pipelines and Data warehouse to support continuing increases in data volume and complexity.
- Develop set processes for analytics, data modeling, and data production.
- Collaborate with Data Architects and business teams to improve data models that feed business intelligence tools, increasing data accessibility and fostering educated decision-making across the organization.
- Implement processes and systems to manage data quality, ensuring production data is always accurate and available for key partners and business processes that depend on it.
- Writes unit/integration tests, contributes to engineering wiki, and documents work.
- Perform data analysis required to solve data-related issues and assist in the resolution of data issues.
- Work closely with a team of frontend and backend engineers, product managers, and analysts.
- Design data integrations and data quality framework.
- Prepare accurate database design and architecture reports for management and Business teams.
- Execute the migration of data from legacy systems to new solutions.
- Manage the system performance by performing regular tests, solving problems and integrating new features.
- Recommend solutions to improve new and existing database systems.
- Offer support by responding to system problems in a timely manner.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values erse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 5+ years of erse experience in building data pipelines and in data lake /warehousing
- Experience working with distributed analytics platforms – Hive, Presto etc.
- Experience working with data processing technologies like Kafka, Spark
- Expertise in SQL
- Expert coding skills across a number of languages including Scala, Java, Python etc.
- Experience in processing various file formats such as Parquet, Avro, JSON etc
- Experience in AWS EC2, S3, Redshift, Snowflake, etc
Desired:
- Experience with DAG-based open-source workflow management solutions airflow etc.
Location
This role will be remote in the US but is not eligible to be hired in San Francisco CA, Oakland CA, San Jose CA or the surrounding areas
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn’t what you’re looking for, please consider other open positions.
*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.
*If you are a Colorado applicant:
- The estimated pay range for this role, based in Colorado, is $132,000.00-$165,000.00
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
location: remoteus
Manager of Data Analysis – Remote
Job Number: 200288
As a manager of data analysis for the Business Catastrophe Management team within the Homeowners Product Management Organization, you’ll guide the analysis, measurement, and recommend actions to mitigate risk. You’ll work with Catastrophe Peril teams as well as other units on opportunities to improve weather-related loss performance. This work will entail assessing exposure changes and reporting progress versus targets to optimize the portfolio. You’ll elevate performance deviations and recommend solutions. You’ll be responsible for exposure forecasting and aiding risk transfer decisions. Other work will include creating and improving upon Product Management tools for decision making, conducting ad hoc analysis, and leading the Product Management team’s evaluation of modeled Catastrophe losses and experience. A successful candidate will have technical skills, the ability to teach and manage others, and soft skills to collaborate across the organization. The ideal candidate will be proactive and able to work through complex problems with ambiguity to reach solutions. Remote work allowed.
Must-have qualifications
- Bachelor’s degree or higher in a quantitative field such as Finance, Mathematics, Accounting, Economics or Statistics or other related fields of study and 2 years in a supervisory/management role.
- In lieu of a degree, a minimum of 8 years’ analyst experience and 2 years in a supervisory/management role.
Preferred skills
- Understanding of Property & Casualty Homeowners knowledge and experience
- Experience working with program languages (SQL or SAS)
- Ability to work successfully with cross functional teams across a matrixed organization with the ability to influence and build strong relationship
- Critical thinking and problem-solving skills
- Ability to prepare and conduct presentations
Compensation
- $92,100 – $131,500/year
- Gainshare bonus up to 40% of your eligible earnings based on company performance
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness& mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
Equal Opportunity Employer
Sponsorship for work authorization for foreign national candidates is available for this position. Iniduals in F-1 visa status who will need sponsorship now or in the future are not eligible for hire for this position.
Job
: Business Analysis
Primary Location
: United States
Schedule
: Full-time
Employee Status
: Regular
Work From Home: Yes
Title: Senior Staff Engineer – Search Infrastructure, Knowledge Systems
Location: San Francisco, CA
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb’s various functions embody the company’s innovative spirit and our fast-moving team is committed to leading as a 21st century company.
The Location
This position is US – Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
The Team:
Search is at the core of the Airbnb marketplace that connects our guests and hosts. It helps guests find the best homes and experiences to fit their needs and wants. The Search and Knowledge Infrastructure team is creating the travel Knowledge Graph, building and serving the index that power Homes and Experiences search. We collaborate with cross-functional partners to revolutionize Airbnb search experience, and advance Airbnb’s mission to help anyone feel like they can belong anywhere.
The Role:
Come join Airbnb’s travel knowledge graph effort to build a foundational intelligence layer to power advanced contextual search and exceptional user experience. The travel graph captures the knowledge about the various aspects of travel through holistic understanding of the travel landscape at a very large scale. Our team builds data systems, exciting technology and systems that are the foundation for substantial advances in Airbnb’s Search capabilities including Airbnb’s Travel Graph, Location Understanding, and Real-time User State.
We are looking for a senior inidual contributor/tech lead to take on a proactive role in shaping the future of the travel graph and travel knowledge and lead critical, impactful projects for Airbnb across data and infrastructure which play a vital role in redefining Search and innovating product features.
Areas of work and expertise include Knowledge inference systems such as Web based text mining, categorization, scoring systems, entity recognition & extraction, and infrastructure components, including traditional and knowledge graph architectures, data driven systems, and more.
What we are looking for:
- 10-15+ years experience in building Data Quality systems, including real world application of Machine Learning, Information Retrieval, and NLP
- Proven experience and successful track record of leading ambitious large scale projects as an inidual contributor
- Strong engineering skills, comfortable with contributing on both algorithmic and system development
- Experience in leading complex technical projects and collaborating with other teams across organization boundaries
- Preferred additional experience in geo-spatial data systems, Personalization, Search systems, and Knowledge Graphs
- Bachelor’s, Master’s or PhD in CS or related field
Our job titles may span more than one career level. The starting base pay for this role is between $220,000 and $295,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
location: remoteus
Title: Principal Data Scientist, GTM Data
Location: Remote – USA
We’re seeking an experienced data scientist to join HubSpot’s Revenue Operations Group. This role will focus on supporting internal clients to improve the effectiveness of HubSpot’s revenue operations teams as well as improve the employee experience. Successful candidates will need to work with clients to deeply understand their business problems, creatively design data science based solutions and lead the timely execution of the implementation of the chosen plan. We are especially interested in candidates with domain experience in natural language processing techniques. We believe that this position will be rewarding as there are significant opportunities to expand HubSpot’s internal capabilities and work on greenfield initiatives. You will also be joining a strong and supportive team of data scientists and analytics engineers that highly value intellectual curiosity. Also, HubSpot was voted one of the 100 best companies to work for in 2021 and 2022.
Objectives of this Role
- Build strong relationships with internal stakeholders and develop a deep understanding of their business problems.
- Identify and mature data sources that will further data science and business analytics at HubSpot
- Design and build machine learning and statistical models that improve the performance of HubSpot’s revenue operations group
- Use data to inform key business decisions and communicate findings effectively with senior leadership
- Keep current with technical and industry developments
Role Responsibilities and Duties
- Query, organize, integrate and clean data from multiple sources including both structured and unstructured data.
- Expert knowledge on a breadth of machine learning techniques and a thorough understanding of the best approach to use for a given situation.
- Leading data science initiatives throughout the entire model life cycle to improve the performance of the revenue operations group in partnership with internal stakeholders
- Mature the data science practice at HubSpot by improving the breadth and depth of internal feature stores and mentoring junior analysts
- Execute analytical experiments methodically to rigorously test potential solutions and strategies
- Communicate analytic solutions to stakeholders and implement improvements as needed to operational systems
Skills and Qualifications
- Degree in statistics, applied mathematics, economics, computer science or other quantitative discipline
- 5+ years experience in data science with multiple models deployed in an operational setting.
- Expert level knowledge in SQL and python programming
- Proficient using version controls systems (git/github)
- Ability to effectively communicate data science concepts and results to non-technical audiences.
- Ability to use data to persuasively present to senior management to inform strategic decision making.
Preferred Qualifications
- Master’s degree in a quantitative discipline
- 2+ years of experience leading data science initiatives
- Experience using a deep learning python framework (tensorflow, pytorch, etc)
- Experience building natural language processing models
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply we’d love to hear from you.
Important COVID-19 Guidance (For candidates applying to roles in the United States):
Per HubSpot’s policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated.
Germany Applicants: (m/f/d) – link to HubSpot’s Career Diversity page here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a erse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot’s Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.
Sr. Analyst – Financial Data & Insights
Data Analytics / Remote
Job Overview:
Plex is looking for a self-motivated and experienced analyst with proven ability to translate data into insights and action. You’re curious and thrive on figuring out complex problems. You love ing into data and using tools like Big Query, Looker and Data studio to explore, analyze and model. You are creative, flexible and able to work effectively across time zones in a distributed work environment.
What you’ll do
- Delivering data-driven insights, recommendations, and analysis with a focus on financial performance and projections to support the Sales and Finance Teams and drive decision-making.
- Actively drive processes to create and manage both annual budgeting and monthly forecasting at detailed business unit, product, and regional levels.
- Developing Looker reports and dashboards to support and communicate the analysis to a broad range of leaders across the organization.
- Producing ad-hoc, deep-e analysis using statistical models and methods to evaluate outcomes and provide guidance to business partners.
- Identifying themes, trends, and opportunities impacting the business, and propose approaches to capitalize or mitigate.
- Working closely with Engineering and Product teams to identify and build data automation, integration or other tools to improve the effectiveness and efficiency of our metrics platform.
- Providing domain expertise, and sourcing qualitative and quantitative data from external sources, to help set our projections and KPIs to manage the business.
- Maintaining and improving existing financial performance dashboards (including developing new ones as needed) to effectively measure, manage and improve KPIs including Revenue and Cost per User, Payback time, ROI, Financial Projections, and Achievement of Financial Goals.
- Supporting Advertising, Growth Marketing, Product, and Engineering teams with Business Intelligence impacting revenue generation and cost management,including ruthlessly prioritizing the time-critical requests
- Able to use available tools and data in creative ways to fill gaps and find workable solutions.
What you bring to the table
- You have 5+ years of experience in Business Intelligence, Analytics, or Data Science, and are a passionate media consumer.
- Experience with statistical programming (e.g., R, Python, etc.) and database/SQL (e.g., Google Big query).
- Experience creating dashboards and data sources with tools such as Looker, Tableau, Google Data Studio etc.
- You have experience developing complex SQL queries to pull insights from multiple data sources – preferably using Google BigQuery.
- You’re self-motivated and able to work well in a distributed work environment.
- You have excellent interpersonal, communication, and presentation skills.
- You bring a deep understanding of the motivations that drive media consumption.
- You are super-passionate and knowledgeable about movies and TV.
- You are opinionated about the metrics and data that matters for a growing ad-supported business, and how analytics tools are implemented to deliver the most actionable information – yet are open to teaching and learning from all those around you.
Who we are
Plex is a global streaming media platform that gives millions of customers around the world the freedom to enjoy all the content they love in one simple, beautiful app. Our vision is to empower real human connections by bringing people and entertainment together. So, we’re on a mission to create a global community for streaming content that people can depend on to easily discover, experience, and share all of the entertainment that matters to them.
What sets us apart
- We are the largest independent streaming platform built by a global team of employees who are fanatically passionate about delivering the highest quality, most unified, and user-friendliest entertainment experience possible.
- We have always been a distributed organization, with people making great things happen in nearly 20 different countries and 11 time zones.
- We host epic in-person off-sites to bring team members together a few times a year.
- We are passionate about our mission and we work hard, while still providing flexibility around a schedule that works for you.
- We love what we’re building and our user community is an integral part of our development process. We actively engage with customers to understand what is working, what they want more of, and how we can be better.
- We are committed to improving the communities where we live and work with charitable contributions, partnerships, and service.
Remote Work
- Plex hires new team members in countries around the world.
- As such, Plex does not sponsor employment visas.
- All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Our hiring team can help answer any questions about location after starting the recruiting process.
- Also, please note, though we largely work asynchronously, as it relates to meetings, those generally occur between UTC 1600 to UTC 1900
The Plex Values
- Be kind, humble, and helpful.
- Approach problems with curiosity, creativity, and flexibility.
- Put yourself on the customer’s couch.
- Be a good steward. Like a boss!
- Build relationships to ensure healthy debate.
- Foster a global and erse team spirit.
- Show gratitude and give back.
- Seek balance for yourself and Plex.
Benefits
- Monthly wellness stipend
- Flexible paid time off
- Paid parental leave
- Hardware stipend
- Flextime, work from anywhere
- Comprehensive health insurance (medical/dental/vision) (US employees)
- Stock options
- 401k (US employees)
- Plex for the Planet community service opportunities
Covid-19 Vaccination Policy
- At Plex, we get our people together at least twice a year to help forge connections and build deeper relationships all while having an awesome time. As such, Plex has a mandatory COVID-19 vaccination policy, subject to legally required disability or religious accommodations, for all in person events. Please note, these events are optional.
Title: Information Security Technical Compliance Analyst
Location: Remote
Array is revolutionizing how businesses leverage and enhance consumer data. Our platform enables innovative companies and developers to seamlessly integrate credit and identity data into their apps, websites or workflows. As a remote-first company, we’re focused on providing opportunities for autonomous iniduals to have high levels of impact at the forefront of the fintech space. Continuous improvement, experimentation, and a clear mission stretch us inidually and together in service of delivering the best products for our clients and users.
The Information Security Technical Compliance Analyst will proactively manage Array’s information security risks. You will report to the Director of Information Security and is a hands-on technical role.
You Will:
- Maintain Array’s Information Security Compliance program.
- Maintain a proactive & robust fintech control environment that meets/exceeds industry best practices, including PCI DSS and SOC 2, Type 2 compliance.
- Own the development & implementation of security compliance policies that govern Array’s business operations, third party relationships, privacy, business continuity, and other business activities.
- Own and develop our security training program.
- Work with the engineering & IT teams to mitigate compliance risks and harden our overall risk posture.
- Collaborate with the legal & compliance team to integrate information security compliance policies into the broader set of compliance standards for the company.
- Maintain incident response procedural playbook.
- Produce & maintain compliance metrics & prioritize activities.
You Have:
- Degree in business IT, systems engineering, information systems, computer science, or other degree.
- 5+ years of work experience in IT Compliance, PCI/SOC Auditing, incident response, NIST & ISO 27001 standards.
- Development of SIEM analytics, dashboards, and virtual tripwires to ensure early detection of breaches and promote effectiveness of security controls as part of a proactive compliance program.
- End to end experience managing the vulnerability management lifecycle including configuring/developing the scans to interpreting and developing the remediation requirements
- Familiarity with DevSecOps concepts & best practices.
- Strong awareness of cybersecurity trends and hacking/exploitation techniques.
- Strong interest in securing cloud environments.
- Strong interest in developing 3rd party tools integration strategy/policies.
- Pristine attention to detail / analytical.
- Team player; works well with others; can build trust with external clients.
Nice to Haves:
- PCI SSC Internal Security Assessor (ISA) or Qualified Security Assessor (QSA)
- Knowledge of Cloud Security, Google Cloud Platform security & monitoring.
- Experience securing APIs and hosted infrastructure from cyber exploitation & attack.
- Knowledge of Security Across Multi-Vendor Platforms.
- Leverage DevSecOps automation to maintain effectiveness of technical security controls and conduct compliance audits of configurations, containers, clusters, and systems.
- Experience working in a startup or fast-paced environment
- Experience with ethical hacking.
- Certified in Risk and Information Systems Control (CRISC), Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA),GIAC Certified Incident Handler, (GCIH), Certified Information Privacy Technologist (CIPT).
- Software development, IT/System administrator, cloud provisioning, cyber security analysis experience.
Array Offers All Employees the Following Benefits and Perks:
- Full medical, dental, and vision, premiums covered at 100% for employees and 50% for dependents
- Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
- In-house wellness concierge and partnership with TalkSpace to support mental health
- 100% 401k match with immediate vesting
- Generous and competitive parental leave for all parents
- $2,000 medical travel coverage
- $1,000 desk setup subsidy to set-up your unique remote office
- $100/month to subsidize wifi/cell phone expenses
One of our core values at Array is to care and support one another, and that’s why we strive to create an environment where everyone feels empowered to bring their full, authentic selves to work. Diversity, equity, and inclusion foster collaboration, comfort, and confidence. We’re at our collective best when we each feel our best.
We are proud to be an equal opportunity workplace, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Title: Senior Security Engineer – Platform Security (Remote)
Location: US / Canada – Remote
Help Us Shape the Future of Healthcare At League, we’re big on building connections – both through our product and with each other. Our platform is consumer centric, personalized and always on. We’re reimagining the health benefits experience to give people a more consumer-centric way to manage their health: immediate, seamless, and tailored to their unique needs. It’s a front door to healthcare that empowers people to live healthier, happier lives. Every day. Position Summary: As a Senior Security Engineer in our Application & Cloud Security team, you will help build secure defaults into our platform practices. Successful candidates have hands-on experience in developing cloud systems at scale, are able to clearly articulate common cloud vulnerabilities, threats and risks and execute on projects that maximize security across our platform. In this role you will:- Collaborate with Security and Engineering teams to incorporate strong security controls, apply security best practices in our development life cycle, and mitigate risks and security vulnerabilities
- Actively participate in architecture discussions and have an active role in shaping our platform security architecture
- Use threat modeling methodologies to identify risks early in the development lifecycle
- Identify security gaps and implement remediation strategies
- Participate in the security engineering incident management process and on-call rotation
- 5+ years software development and security engineering experience
- Strong experience with Kubernetes
- Strong experience with Google Cloud Platform
- Experience with Go and at least one other scripting language
- Experience with infrastructure-as-code and using automation tools like Terraform and Ansible
- Familiarity with Falco, OSSEC or similar intrusion detection systems
- Experience with government requirements/frameworks such as FedRAMP
- You should receive a confirmation email after submitting your application.
- A recruiter (not a computer) reviews all applications at League.
- If we see alignment with League’s needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
- The final step is an offer, which we hope you will accept!
- Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.
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Privacy Policy Review our Privacy Policy for information on how League is protecting personal data.location: remoteus
Staff Technical Writer
at Nylas (View all jobs)
Remote, United States
Who we are
Our mission at Nylas is to turn communication into inspiration and insight. We empower over 100,000 developers and over 900 companies all over the world to access, parse, and gain insights from communications data to provide better experiences for their customers and users, all while providing top tier security and compliance. To achieve this vision, we’ve raised over $175M from Tiger Global, 8VC, ScaleUp, Spark Capital, Slack, and more.
We have a huge market (every company that builds software) and a massive opportunity (the world runs on communication and data). By continuing to hire exceptional people from all different backgrounds and perspectives, we have the opportunity to make Nylas one of the biggest, most successful and equitable technology companies in the world.
Why Nylas
Nylas is an advocate for the well-being of our employees. We trust our employees and give them the autonomy to achieve their goals without focusing on when, where, and how they get there. We are a flexibility first workplace, but if Nylanauts want to work from an office, we have hubs in San Francisco, Denver, New York City, Toronto, and London.
We are also strong supporters of internal and cross-team mobility and growth. We want Nylas to be a place where anyone can be supported to grow, learn, and become the best at what they do. We’ve been named a top Startup for career growth and development by Forbes, Great Places to Work, and Comparably!
From our CTO + Co-Founder, Christine Spang:
“We have a number of folks on the team who started as an inidual contributor and became staff level or leaders in their area. I personally love seeing people reach their full potential and become successful at Nylas.”
The Role
The Nylas Developer Relations team is looking for a Staff Technical Writer to own the strategy, execution, and improvement of Nylas’ docs while working in a highly cross-functional role with product, developer relations, and engineering. We’re looking for someone who has an obsession for writing docs developers love and is eager to build a world-class documentation experience that other companies look to as an example for best practices.
As Staff Technical Writer, you will create systems to effectively manage work streams like issue reports and rollout of documentation for new API features and developer tools. You know how to manage stakeholders and their expectations, and you value building relationships. And on top of this, you’re a world-class technical writer!
You’ll get to work with a DevRel lead that is excited about docs, has Docs for Developers open while writing this JD, and understands the tremendous effort required to ship and maintain great docs. You’ll also get to work with a team of Developer Advocates who are already engaged and making contributions to docs.
If you’re looking for a role where you can get in some early wins while helping plot and build the future of documentation for a rapidly growing API platform, you will thrive here and we want to talk to you!
Responsibilities
- Grok the current state of affairs, then craft and execute an action plan for what we can do *now* to benefit developers and serve internal stakeholders who are shipping product and onboarding customers.
- Work with stakeholders to create a future vision for Nylas Documentation, and a roadmap to get there.
- Establish a partnership with our Developer Advocates, SDK team, Product team, Engineering team, and others to create the documentation our developers need.
- Build sample code, demos, and code tutorials that closely match our target customers’ use cases.
- Create a polished and delightful docs experience for developers who are integrating with the Nylas platform.
- Create release notes and changelogs tailored for their audiences, and ensure each is communicated internally and externally.
- Look for ways to ensure that documentation is well-integrated with other forms of developer enablement content created by Developer Advocates, like blog posts, live streams, and more.
- You love docs-as-code and want to automate everything.
- Serve as mentor and model for high-execution documentation
Qualifications
- 6+ years’ experience writing technical documentation for a developer audience. You’ve worked on a minimum of 2 API docs sets that are publicly available.
- Strong technical acumen; you can read and write code and have experience with a server-side language (our SDKs support Node.js, Java, Ruby, and Python, with more on the way).
- Familiarity with a number of documentation frameworks and tools, including static site generators, CLIs, and git. You have opinions on the pros and cons of different types of Documentation tooling and are flexible when it comes to choosing the right tools for the job.
- Deep familiarity with OpenAPI/Swagger and the related toolset.
- Deep experience building cross-functional relationships and establishing documentation in Product and Engineering processes.
- Automation experience with GitHub Actions, command line tools, or the like.
- Experience working with an open source community.
- You know that overall word count and page count are not the goals. Instead, you aim for lean docs that meet customer needs while offering a navigable, self-serve developer journey.
Qualities
- Enthusiasm about the Docs meta game.
- Execution mindset.
- Effective at stakeholder management and inclusion (internal and external).
- Ownership mindset.
- Intellectually curious.
Please provide links to the following with your application:
- At least 2 technical writing samples
- At least 2 open source community interactions that involve another person (PRs, PR reviews, reported issues, etc)
Perks and Benefits:
- Nylas Alumni Fund: after 3 years employment, Nylas will invest $20k into your seed round if you decide to start your own company
- Unlimited Paid Time Off (PTO): we take this very seriously as we care about the well-being of our employees
- Healthcare: 90% premium coverage for medical, dental and vision for you and your family
- One Medical onsite and tele-health membership for you and dependents
- Additional: Health and DC FSA, Life insurance, with options for STD, LTD
- Retirement Plan: match up to 3% of annual salary for 401k or RRSP contributions
- Education Stipend: $1k annual education & development benefit
- Perk card: $150 per month towards health, wellness, and other perks via Assembly
- Cell Phone: $50 per month stipend towards cell phone reimbursement
- Fully Paid Parental Leave: 12 weeks parental leave (maternity & paternity)
Equal Opportunity Employer:
Nylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.
Nylas is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also EEO is the Law.Not sure if this is you?
We want a erse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with your application, find another team that might be better suited to your skills, keep in touch for future opportunities, or thank you for your time.
location: remote
Location: European Locations; 100% Remote; Freelance
We are seeking a Senior SQL Server Database Administrator to join our international engineering team (UK and Israel). You will be focused on providing database up and running smoothly 24/7. The goal is to provide a seamless flow of information throughout the company, considering both backend data structure and frontend accessibility for end-users. This is a remote job. You must be located in Europe in order to apply, due to our team being located in UK and Israel.
Responsibilities:
- Typical database administrative tasks including installations, configurations monitoring, performance tuning, troubleshooting, SOX support, Audit, back-up and recovery on as needed basis as well as applying patches and upgrades on-prem and in Azure/cloud
- Azure Data Factory (ADF) promotion support from Dev to Prod in Azure
- Azure SQL Database and Synapse administration and support
- Responsible for managing Development, Test, QA and Production databases and implementing future enhancements to meet the business needs of the end users
- Monitor database health – availability, reliability, performance, capacity planning
- Setup server clustering, replication, re-indexing, tune system to ensure maximum system efficiency and system availability
- Develop, manage and test back-up and recovery plans and procedures during quarterly or as desired by business, Disaster Recovery exercise
- Responsible for implementation and completion of database changes via change requests
- Work with developers/Vendors and other teams to resolve database related application issues
- Provide off hours support, and maintenance as required
- Participate as a member of a project team to help design new products or enhancements to existing products
Requirements:
- 4+ years T-SQL programming a must
- Strong development skills
- Problem solver
- Communicative and responsive,
- Flexible, willing to handle variety of areas
- Development Full cycle
- Understanding requirement
- Know how to write tech design and do unit tests (tSqlt)
- Development (T-SQL) and support QA for feature / bug approval
- Support developers and deployments
- Production support
- Deal with performance issues
- Data retrieval
- Reports / PowerBI
- Alerts configure, tracking, handling
Preferred Qualifications:
- SQL Server certification
- Experience of Sybase & Oracle database Server is a plus
- Power BI or Reporting
- Experience supporting Software development
- Storage knowledge
- Experience with Virtual Servers
location: remoteus
Title: Data Analytics Manager
Location: Remote, USA
About iRhythm:
iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable bio sensing technology with powerful cloud-based data analytics and Artificial Intelligence capabilities. Our goal is to be the leading provider of ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 4 million patients and their doctors on a shorter path to what they both need answers.
About this role:
iRhythm Technologies is seeking a Data Analytics Manager to support the Customer Care organization by becoming their go-to source for data, reporting, and actionable insights. The Customer Care team is responsible for delivering a high-quality patient, account, HCP, and sales support. This role requires strong analytical and reporting skills, along with a deep understanding of Customer Care performance metrics, processes, and workflows. The Data Analytics Manager will be the subject matter expert on customer service/success data, providing dashboards, analyzing and monitoring business trends, and communicating with stakeholders on actionable improvement opportunities.
This inidual will be a key member of the Customer Care group at iRhythm and the subject matter expert representing the Customer Care team. This role will help define the data architecture, key performance indicators and associated reports that drive iRhythm’s business. This role has global influence cross organizationally representing the Customer Care team.
Responsibilities:
- Drive the build out of a focused reporting framework that will provide our Customer Care and Sales leadership with actionable insights to grow and manage the business effectively
- Organize and evaluate key performance metrics to understand current effectiveness.
- Enhance existing performance reports that define and measure operational performance and business trends
- Develop and deliver actionable reports and dashboards that monitor KPIs at an appropriate cadence. Identify and communicate opportunities for improvement to stakeholders
- Ensure a high level of data integrity by validating data, addressing data errors and making corrections as needed
- Participate in the design or redesign of streamlined business processes and workflows
- Provide actionable, proactive insights that drive trends in Zio Service pull through and adoption rates
- Based on analytics and trends, influence cross-organizational behaviors that drive increases in service adoption and gross margin
Requirements:
- Superior reporting and analytical skills. 6 – 10 years of experience in operational analytics and reporting with a focus on customer success/call center performance
- Significant knowledge and experience with Customer Care operations, including call center support, inventory management, customer onboarding, professional services, training, and staff utilization. Ability to assess current performance and strategize on future results.
- com expertise, particularly with ticketing functionality
- Strong Excel skills. Tableau or other enterprise reporting/business intelligence and analytics experience required
- Experience with IVR and call center telephony reporting
- Demonstrated ability to collect and assess data, analyze trends, and produce actionable insights that enable process and business improvements.
- Ability to analyze data sources and processes to ensure data integrity, completeness and accuracy
- High energy and ability to work both independently and collaborate cross-functionally in a rapidly changing environment
- Strong written and verbal communication skills; ability to present data and insights in actionable and insightful ways to a variety of audiences
- Self-starter who demonstrates good judgement, business curiosity, and actively engages with colleagues across the organization
- Medical device or healthcare experience preferred
- BA/BS in business or technology related field
This is a full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurance (all of which start on your first day), paid holidays, and PTO!
iRhythm also provides additional benefits including 401K (with company match), an Employee Stock Purchase Plan, paid parental leave, pet insurance discount, Cultural Committee/Charity events, and so much more!
FLSA Status: Exempt
As a part of our core values, we ensure a erse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.
Make iRhythm your path forward.
location: remotework from anywhere
Title: Data Engineer III
Location: Remote
What is Calendly?
Calendly takes the work out of scheduling so our customers have more time to work on what’s really important. Our software is used by millions of people worldwide with hundreds more signing up each day. To maintain this exciting growth, we’re looking for top talent to join our team and help shape the future of our product and data usage at Calendly.
Why join Calendly’s Data Engineering team?
Calendly is looking for a Data Engineer to join our fast-growing team. This role will reside on the Data Engineering (DE) team with a focus on building our Data Platform. This platform, built on the Google Cloud Platform (GCP), ensures our company has access to timely, accurate, relevant, and proactively persuasive insights to efficiently grow the business.
Our ideal candidate will develop and maintain the enterprise data warehouse used to support and drive the growth of Calendly. They will be an influential member of the DE team to help deliver high-quality data pipelines to enable data-driven decisions while ensuring data accuracy and consistency. The right person for the job will have experience developing data pipelines built for the now and the future, have a keen eye for reliability and performance, and is a team player. This inidual should have a hunger and passion for helping the business, asking the right questions, and delivering pipelines that push the business forward – all while helping shape the team.
What are some of the high-impact opportunities you’ll tackle?
- Creation of a high-volume data platform linking all aspects of Calendly’s business
- Ensure proper, secure, and scalable instrumentation of data models in partnership with Product Engineering
- Manage performance, integrity, and security of data transfer and storage
- Identify process improvements for data intake, validation, mining, and engineering as well as modeling, visualization, and communication deliverables
- Work with stakeholders to design and deliver assets necessary for their objectives and key results. These deliverables will span both Business Intelligence and customer facing reporting
- Ensure timeliness, accuracy, and relevance of data and deliverables
This opportunity is for you if you have/are:
- 3-5 years of experience in a position designing and maintaining data pipelines, data models and reporting systems
- Strong programming skills in imperative and declarative languages – especially Python and SQL
- Experience with data modeling and cloud data warehouse experience
- Experience or with batch and streaming pipelines, i.e. Apache Spark, Beam
- Experience with orchestration techniques and frameworks like Airflow, PubSub
- Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time
If you are an inidual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected].
Calendly is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Calendly is registered, you will not be eligible for employment.
location: remoteus
Title: Information Security Engineer
Location: Remote
Company Description
Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.
Brief Overview:
As an Information Security Engineer, the candidate will be assigned to the Security team and will play a critical role within the Amwell Hosting department. The Information Security Engineer will work with internal teams and external vendors to integrate security solutions across Amazon Web Services (AWS) and Google Cloud platform (GCP) environments. The Information Security Engineer position requires an understanding of cloud services as they relate to the design, deployment and security operations, and an ability to provide technical solutions and operational recommendations while maintaining secure cloud environments.
Core Responsibilities:
- Execute initiatives to improve cloud security and operational resiliency
- Evaluate new cloud services and tools in order to maintain cloud security
- Research new technology solutions and provide integration solutions to Amwell’s telehealth platforms
- Assist development teams with application and infrastructure security initiatives
- Architect and implement security solutions to streamline business processes that achieve company goals more effectively and efficiently
- Provide guidance to associates for best operational, secure, and compliant practices to ensure that all internal and client data is protected and handled in a secure and compliant manner
- Maintain uptime on all systems while making improvements to system features and usability
- Perform security incident triage and response (detection, investigations, remediation, and documentation)
- Assist with cloud security audits and configuration reviews
- Support IAM role mapping to enforce principle of least privilege for development and production environments
- Configure third party cloud service integrations to enforce best security practices
- Maintain a strong level of communication with constituents regarding status of projects, issues, or initiatives
- Support on-call rotations for the Security team
- Other duties may be assigned as needed
Qualifications:
- 5+ years of experience in Software Engineering, SRE, or DevOps
- 3+ years of experience in Linux or Windows Systems Engineering
- 2+ years of project work experience using Amazon Web Services and Google Cloud Platform
- Strong understanding of least privileged security best practices
- Experience with information technology, operations centers, security, and compliance management
- Ability to follow procedures and to identify and issues that need improvement
- Ability to investigate, understand, and document network security architecture
- Ability to communicate effectively across various levels of business
- Ability to identify operational and compliant solutions quickly and efficiently
- Bachelor’s Degree preferred
Working at Amwell:
Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.
Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.
Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars – our Workplace, our Workforce and our Community.
Amwell is a “virtual first” workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are! Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.
- Unlimited Personal Time Off (Vacation time)
- 401K match
- Competitive healthcare, dental and vision insurance plans
- Paid Parental Leave (Maternity and Paternity leave)
- Employee Stock Purchase Program
- Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
- Free Subscription to the Calm App
- Tuition Assistance Program
- Pet Insurance
location: remoteus
Technical Program Manager (Remote)
Fully Remote Operational ExcellenceJob Type: Full-time
DescriptionMake a difference at OCHIN
OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every inidual, no matter their race, ethnicity, background, or zip code, should have a fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for iniduals and communities negatively impacted by racism or other structural inequities.
At OCHIN, we value the unique perspectives and experiences of every inidual and work hard to maintain a culture of belonging.
Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 800 erse professionals, working remotely across 46 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day: leadership, collaboration, excellence, innovation, inclusion, and stewardship. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.
Position Overview
The Technical Program Manager is a future-oriented thinker responsible for oversight of OCHIN’s initiatives relating to the implementation and adoption of tools and technologies comprising the technical program portfolio. The Technical Program Manager works with OCHIN leadership to define program goals that support the organization’s strategic direction, works across OCHIN teams to manage activities and projects contributing to those goals, and manages OCHIN’s relationship with vendors. This position is responsible for communicating throughout the organization and with the vendor to ensure stakeholders are aligned in support of program activities and are aware of products, projects, and strategic initiatives related to the tech program portfolio.COVID-19 Vaccination Requirement
To keep our colleagues, members, and communities safe, OCHIN requires all employees including remote employees, contractors, interns, and new hiresto be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.Essential Duties
- Supervise and coach a team including, but not limited to, Product Engineers and Analysts
- Actively seek opportunities to add value to OCHIN’s technical program portfolio for Members
- Develop OCHIN’s technical program to support the strategic direction of the organization, and organize activities in accordance with the mission and goals of the organization
- Set, manage, evaluate, and update program goals in partnership with OCHIN leadership
- Work with Product Engineers to align technical program portfolio with program goals
- Ensure activities and initiatives are executed in a timely manner and are meeting program goals
- Monitor and seek to improve adoption rates and change management for new and existing tools and technologies
- Embody OCHIN’s culture of improvement by using tools and methodologies such as the Model for Improvement and PDSA Cycles to drive change and improvement within OCHIN programs
- Provide regular reporting regarding the technical program portfolio and activities Maintain an awareness of policy and industry developments that will impact OCHIN’s tech program portfolio; align tech program portfolio with industry trends
- Work with OCHIN’s Marketing and Communications Team to develop materials and communications specific to the tech program portfolio
- Cultivate, build, and maintain relationships and communication with vendors to ensure awareness of issues, the progress of work, upcoming enhancements, and new opportunities.
- Cultivate, build, and maintain relationships with internal and external stakeholders to enhance awareness of the tech program
- Other duties as assigned.
Non-Essential Functions:
- Embody excellent time management practices, meeting commitments on time
- Appropriately escalate barriers, risks, and issues in accordance with OCHIN’s Escalation Policy Act as a change agent to foster and support a culture of improvement throughout the organization
- Lead change by modeling behavior and influencing partners
- Collaborate with internal and/or external partners to ensure effective integration of programs and to foster organizational learning
- Actively pursue continuous learning and professional growth
Requirements
- Bachelor’s degree in healthcare IT, healthcare administration, business administration, public administration, program or project management, product management, health informatics, or a related field is required. Candidates with a Master’s Degree will be given preference
- Minimum of six (6) years of experience in a similar or relevant role; seven or more (7+) years of applicable experience desired
- Minimum of two (2) years of supervisory experience or leadership roles within technical or healthcare teams highly preferred
- Experience using methodologies and tools such as the Model for Improvement and/or Lean, preferably in a healthcare or IT setting
- Experience with program or project management with IT/technical projects or equivalent experience (PMP preferred)
- Experience with product management or equivalent experience
- Experience with facilitation and change management
- Clinical experience or operational experience in a clinical setting preferred
- Proven success in internal and external relationship management with all levels of expertise from administrative to executive
- Technical aptitude to understand and obtain the knowledge required to effectively collaborate with technical teams
- Excellent communication, interpersonal, intercultural, and customer service skills
- Strong training and/or presentation skills
Work Location and Travel Requirements
OCHIN is a 100% remote organization. Work-from-home requirements are:
- Ability to work independently and efficiently from a home office environment
- High-Speed Internet Service
- It is a requirement that employees work in a distraction-free workplace
We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings
Equal Opportunity Statement
OCHIN is proud to be an equal-opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.
As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.
Principal Data Scientist, Strategic Operations
Location: United States
- Remote – USA
- Full time
About the team
The Strategic Operations Team collaborates with our most senior leaders to determine what we should be doing as a company (Strategy), ensure we are successfully accomplishing what we said we would do and carrying out course corrections (Business Operations and Strategic Analytics).
About the role
As a Principal Data Scientist on the team, you will derive data driven insights to support the highest levels of strategy questions at Zillow. You will be partnering with our Strategy, Business Operations, Corporate Development, and Investor Relations teams to understand business questions and creatively solve complex business problems with analytic solutions. You will be navigating large and messy datasets, selecting and applying the right technical methodologies, and collaborating with Data Science, Econ, and Insights teams to complete the analysis. You will proactively and strategically use data to identify “big picture” opportunities for the company, and share your insights to influence product and business leaders across the company.
This is an opportunity to maximize your curiosity, strategic mind, analytical skills, relationship building and presentation strengths to have a significant impact with a high level of exposure across the company. This is a high visibility team and role, with broad exposure to every part of our business and the ‘big picture’ of Zillow and exposure to key leaders across the whole company.
You Will Get To
- Influence key leaders in the business, product and data analytics using data driven insights
- Drive recommendations on big picture company strategy
- Partner closely with leadership to model, analyze, and visualize business relevant metrics that inform both short- and long-term decision-making
- Conduct high priority ad hoc analysis to surface opportunities for Zillow’s strategy and business
- Work closely with Business Operations, FP&A, Strategy, Corporate Development, and leaders in product and the business and our executive team
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
In Colorado, Connecticut, Nevada and New York City the standard base pay range for this role is $137,100.00 – $218,900.00 Annually. This base pay range is specific to Colorado, Connecticut, Nevada and New York City and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
- Strong business insight and ability to break down business questions into analysis and insights needed to support recommendations
- Ability to jump in and conduct exploratory analysis and modeling; transform and distill combine complex and messy data into clear visualizations and useful insights using appropriate methodology
- An expert in SQL, Excel, and either Tableau, Mode, or other visualization software
- Practical knowledge of statistics
- Demonstrated proficiency in cross-functional collaboration with business, data analytics, engineering and product leaders to drive decision making
- Ability to deliver insights around business problems in a thoughtful and persuasive manner to senior leadership
- Strong project management skills with the ability to prioritize
- Highly adaptable, and able to thrive in ambiguous or uncertain environments
Qualifications
- 8+ years of experience in a combination of strategy, analytics, and advanced modeling
- Experienced delivering insights using large datasets and data visualization tools
Donor Services Analyst
at National Public Radio, Inc.
Remote
OVERVIEW
A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility and our employees do too. We are innovators and leaders in erse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide.
Across our organization, we’re building a workplace where collaboration is essential, erse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.
OVERVIEW
A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility and our employees do too. We are innovators and leaders in erse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide.
Across our organization, we’re building a workplace where collaboration is essential, erse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.
Joining a growing Development ision and working within the Development Operations team, the Donor Services Analyst will have the opportunity to establish an analytic framework for the audience support components of our new NPR Network initiative, alongside data analysis for the work of the NPR fundraising team. Role will liaise both internally to Development and cross-isionally bringing together data and insights in visually compelling and actionable ways. The role will be responsive to requests from stakeholders and provide guidance on additional metrics for success or ways to improve and understand complex data sets. Ideal candidates will have a strong background in reporting on fundraising success, bring a creative and open mind and have experience building buy-in from various stakeholders.
RESPONSIBILITIES
- Primary focus on fundraising analytics; analyzing performance of revenue lines and donor trends to inform strategy
- Establish and provide regular cross-platform analytics briefings to a range of isions and leadership to inform how we are tracking to established metrics and KPI’s
- Lead analysis and insights related to donors and donations to uncover trends and insights in key areas that influence NPR and Member station fundraising strategies
- Build strong working relationships across fundraising, marketing, digital media, member partnership and audience insights teams to collaboratively define analytics priorities and communicate actionable findings to drive philanthropic success
- Collaborate with the audience insights team to bridge trends and insights related to how overall NPR digital usage relates to donor and donation outcomes, including:
- Help NPR deepen relationships with prospects and donors
- Real-time tracking of giving patterns across digital platforms
- Guidance and recommendations for improvements across the digital fundraising and annual fund team
- Creates and maintains functional NPR Development dashboards visible to internal and external partners and stakeholders
- Ensure data quality by following, establishing, and regularly updating quality assurance protocols, processes, and documentation
- Manage internal stakeholder requests, providing thorough documentation of business requirements, and gathering of project requirements from non-technical stakeholders
- Liaise between technical and non-technical stakeholders to establish the best practices procedures, recommend actionable items to improve data quality for data analysis, and resolve any barriers to the success of the projects
- Assist in driving the evolution of new data intelligence reporting and visualizations; contribute to new product development and product enhancements
QUALIFICATIONS
EDUCATION: Bachelor’s degree or equivalent in work experience.
WORK LOCATION: This is a remote permitted role. This role is based out of our Washington, DC office but the employee may choose to work on a remote basis from a location that NPR approves.
REQUIRED SKILLS
- Ability to generate standard reports multichannel campaign performance and analytic reports with minimal supervision
- 2-3 years of experience in a nonprofit environment with working knowledge of fundraising, engagement and acquisition
- Self-starter with the ability to work independently as well as in a collaborative team environment.
- Expert-level knowledge of fundraising CRM’s, preferably Salesforce
- Knowledge of Salesforce Marketing Cloud
- Excellent oral, written, and visual communication skills, particularly for explaining complex quantitative information to non-technical audiences.
- Experience training non-technical audiences on using analytics tools and dashboards to incorporate data into their daily decision-making processes making analytics actionable
- Cultivate and promote ersity, equity, and inclusion in the workplace
- Cultivate and support an inclusive and equitable workplace culture
PREFERRED SKILLS
- Experience using the following tools:
- Google Analytics, Adobe Omniture, Firebase, or similar
- Social Analytics tools like Facebook Analytics, CrowdTangle, Sprout, or similar
- Real-Time web analytics tools like Chartbeat, Parse.ly, or similar
- Experience fetching data using SQL and/or analytics APIs (Google Cloud or BigQuery experience a plus)
- Experience building intuitive dashboards for users with a wide range of data savviness
- Experience designing measurement and analytics implementation plans for fundraising campaigns
Does this sound like you? If so, we want to hear from you. All applications must include a resume and cover letter to be considered.
NPR mandates that employees are vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation as required by law and any other applicable law.
Want more NPR? Explore the stories behind the stories on our NPR Extra blog. Get social with NPR Extra on Facebook and following @NPRExtra and #NPRLife on Twitter and Instagram. Find more career opportunities at NPR.org/careers and on Twitter at @NPRJobs.
You may read NPR’s privacy policy to learn about how NPR may handle information you submit with any application.
NPR is an Equal Opportunity Employer. NPR is committed to being an inclusive workplace that welcomes erse and unique perspectives, all working toward the same goal to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.
NPR mandates that employees are vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation as required by law and any other applicable law.
Want more NPR? Explore the stories behind the stories on our NPR Extra blog. Get social with NPR Extra on Facebook and following @NPRExtra and #NPRLife on Twitter and Instagram. Find more career opportunities at NPR.org/careers and on Twitter at @NPRJobs.
NPR is an Equal Opportunity Employer. NPR is committed to being an inclusive workplace that welcomes erse and unique perspectives, all working toward the same goal to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.
location: remoteus
Title: Senior Technical Writer
Location: US National
Remote – USA
Company Overview
With ~3 million developers worldwide, Netlify is leading the transition to modern web development based on Jamstack, composable architecture and MACH.
By uniting the ecosystem of developer tools and technologies, Netlify makes it easier than ever to build, deploy, and scale web applications.
We are a series D company have have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures and have a $2B valuation.
Though our team is growing fast, we’ve managed to stay tight-knit while welcoming newcomers to the fold. We hail from around the globe with erse backgrounds, we’re ~40% woman or non-binary, and are composed of 29 different nationalities.
We aim to create a company culture where the best idea can come from anywhere, as we believe that empowered and engaged team members do the best work. We strive to be thoughtful, caring, and collaborative in our work within and across teams. We’ll be giving you the tools you need to succeed and looking to you for suggestions for improvementnot just in your daily job, but in many other aspects of building a company.
About the team:
Netlify is built and maintained by a growing group of over 300 cross-functional contributors. Our Docs team collaborates with stakeholders to produce and maintain product documentation that supports our customers’ needs – wherever they are in their product journey. We’re looking for a development-savvy Senior Technical Writer to help write and review documentation and craft UI copy for our ecosystem and integrations. This role will be a good fit for a writer who enjoys documenting the very latest in modern web technologies and instinctively understands the developer’s point of view. The Docs team works together and with internal stakeholders to strive for clarity, consistency, and accuracy across the entire customer experience.
We welcome a new hire who will not just maintain the Docs team’s bandwidth for documenting new product features and improving existing content. We’re looking for a team member who can establish a foundational focus area over time. We’re eager to meet people who are interested in increasing the impact and reach of the team by following their passions and drawing on their particular experience. For example, we could imagine our new Technical Writer lending their expertise to our content strategy alignment efforts, contributing to frontend development of our docs site, or expanding our data analysis to help shape the docs roadmap / measure success.
At Netlify, we aim to create a company culture of empowerment where the best idea can come from anywhere. We believe that empowered and engaged team members do the best work. We don’t want you to work too hard (burnout is real), but we also want to encourage you to grow (impostor syndrome is also real) – and we’ll help you do that!
Who you are:
- A curious, life-long learner
- A kind-hearted collaborator who balances an informed viewpoint with humbleness
- Enthusiastic about identifying problems or opportunities for improvement but equally eager to propose solutions
- Someone who enjoys getting things done
- Familiar with web technologies but willing to quickly research and describe something that may be in an unfamiliar domain
- A mentor who gives and receives feedback thoughtfully
What you’ll bring:
- Clear, consistent, and correct writing in English
- Precise attention to detail
- 5+ years of experience in technical writing
- Ability to review the writing of others with empathy, attention to detail, and a focus on clear content organization
- Desire to work within established processes and help make iterative improvements to them
- Foundational understanding of web development technologies. For example, can follow a tutorial using a JavaScript build tool and give feedback about the clarity of the explanations as well as whether following the steps actually works
- Experience with Git and docs-as-code workflows
- Familiarity with frontend programming in at least one language
- Familiarity with API documentation principles and tools preferred but not required
- Experience using Netlify is a plus but not required
Within 1 month you’ll
- Learn about the Jamstack and e into the inner workings of our platform.
- Have 1:1s with some of the people you’ll be working closely with and get to know your peers in Docs and across your cross-functional team.
- Familiarize yourself with our documentation site as well as other external-facing resources for our customers. While you’re there, you’ll use your expertise as a beginner to provide feedback on the docs experience.
- Familiarize yourself with our Docs Style Guide and associated linting tools.
- Tackle your first issues by committing changes to our docs site and making UI copy recommendations.
- Help perform documentation reviews with the team.
Within 3 months you’ll
- Establish strong async communication rhythms with your cross-functional team, practicing transparency and visibility.
- Gain a more robust understanding of platform features, especially in the assigned product area.
- Join the Docs team rotation: working with Support to determine common customer pitfalls and updating content to help avoid them, reviewing customer feedback on the docs site and performing appropriate follow-up, and leading team triage meetings.
- Publish documentation for your first project. You’ll work with the Product and Engineering organization throughout the development process to write and revise documentation for new features. In certain cases, a developer or Product Manager will write a first draft or brain dump, and a writer will refine the work. In most cases, the writer will create the initial draft and gather feedback from internal stakeholders.
- Work with the UX design team to refine the use of customer-facing language in Netlify products.
- Support the Docs team through thoughtful reviews
Within 6 months you’ll
- Contribute to our writing style guide and assist with expansion of linting rules.
- Work within and propose updates to our information architecture to ensure that docs content is discoverable.
- Iterate on docs team processes and related internal docs to improve collaborative efforts.
- Address complicated Docs backlog issues with support from SMEs.
- As a steward of the Netlify knowledge base, impact new product planning by identifying edge cases and interactions with existing products and features.
- Identify a focus area for foundational team progress, gather support for it, and start coordinating an effort to implement your vision.
location: remoteus
Title: Product Specialist
Location: New York City or Remote
Reports To: VP, Customer Success
About AlphaSense
AlphaSense is a market intelligence and search platform used by the world’s leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content including company filings, event transcripts, expert calls, news, trade journals, and equity research. Our platform is trusted by over 3,500 enterprise customers, including a majority of the S&P 500.
Headquartered in New York City, AlphaSense employs over 1,000 people across offices in the U.S., U.K., Germany, Finland, and India. For more information, please visit www.alpha-sense.com.
About the Role
The Product Specialist role at AlphaSense lives at the intersection of sales, customer success, and technical support. Product Specialists are tasked with building relationships with prospective clients by providing support and deep technical knowledge to demonstrate the value of AlphaSense, while helping to drive adoption. Due to the extensive exposure that Product Specialists have with clients, they’re also in a prime location to partner with our sales and product teams in determining future product developments that will resonate with the market.
What You’ll Do
- Customer Support: Product Specialists field support calls, emails, and chats, locally resolving as much as possible. They will port tickets out to appropriate teams when needed and will retain their position as the customer’s point person through resolution.
- Customer Health: The team works hand in hand with account management, speaking with and visiting users to provide training, customizations, and product consultations.
- Growth Initiatives: Assist sales in product pitches and demos. The team also runs trial training calls, making the ability to overcome common objectives and communicate our value proposition essential to success.
- Content generation: Product Specialists identify content that our customers are likely to care about, and package it for distribution by sales and account management. This content should come in the form of timely searches/trends in the market that can be used for demos or email distribution.
- Product Direction: Because of our Product Specialists’ deep understanding of both our product and customers, they are in a position to field feedback and identify product opportunities, and relay that information across the organization (account management, account executives, product, management).
Who You Are
- A client facing professional with a superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality.
- A skilled communicator who can engage at any level of an organization.
- An energetic and creative inidual, possessing natural curiosity with the ability to learn quickly and adapt
- Eager to learn – Due to our erse base of clients, much of the technical knowledge required to succeed will be learned on the job!
- Able to distill and explain complex issues in simple terms.
- Intrinsically motivated with the ability to contribute to a dynamic and entrepreneurial team culture.
- Strong time management and task prioritization skills.
EEO Statement:
AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all iniduals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Cyber Defense Application Security Manager
Location: United States
Category: Cyber, Technology, Remote Reference Number: 229051 Job Type: 1st ShiftDescription
The Cloud and Container Security Manager is a hands-on technical manager role responsible for the day-to-day operations of the team and part of the broader Attack Surface Management group.
In this role, you will help define, drive, and deliver the vision and strategy for the team to ensure that it aligns with the overall Vulnerability Management and Cloud Compliance Program. You will demonstrate extraordinary organizational and cross-functional communication skills to drive the Secure Software Development Lifecycle (SSDLC) at the bank and will understand risk analysis and have excellent business acumen. Most importantly, you will motivate, mentor, train and help develop staff to maintain a highly effective and passionate team.
Responsibilities (but not limited to):
- Communicating security issues to a wide variety of internal and external customers to include technical teams, executives, risk groups, vendors and regulators
- Maintaining a deep understanding of current threat, vulnerabilities, attacks, countermeasures and how to respond effectively to them while providing training to the rest of the team on these items
- Integrating cloud and container security requirements into DevOps & CI/CD pipelines, working collaboratively with Agile and non-Agile teams
- Developing meaningful operational and security centric metrics to reflect the true posture of the environment allowing the organization to make educated decisions based on risk
- Continuously maturing the Cloud and Container Security Program by identifying appropriate technologies, policies, communication channels, organizational structures, and relationships with third parties
- Ability to be adaptable and flexible while working in a dynamic environment
- Foster and maintain relationships with key stakeholders and business partners both regionally and globally
- Excellent oral and written communications skills
- Serve as the escalation point for all matters of the team
- Be innovative, think strategic, and challenge the status quo
Required Experience and Skills:
- 5 or more years of progressive technical security industry experience, preferably in driving and implementing secure development practices into the Secure Software Development Lifecycle (SSDLC) and integration into an organization’s development processes and pipeline
- Experience as a technical lead or manager of a team responsible for developing and integrating technical solutions for Cloud and Container security
- Possess strong technical security skills and comprehension of security and risk
- 3 or more years experience in Container, Cloud, SSDLC and Threat Modelling
- Deep understanding of OWASP Top 10 and CWE
- Deep understanding of web application design, container/cloud development, vulnerabilities, runtime, and architecture.
- Experience with developing and scripting in languages (Java, .NET, Python, C#, PowerShell, etc.)
- Experience in managing security testing tools like Prisma Compute, Prisma Cloud
- Managing and developing agile deployment methodologies/processes for Cloud and Containers
- Knowledge of MITRE ATT&CK and the cyber kill chain frameworks
Preferred Education and Certifications:
- One or more relevant security certifications (LPT, OSCP, GWAPT, GWEB, GCIA, GSNA, GCSA, CISSP, CISM, CISA, CEH, GIAC, GPEN, GCED, Security +)
- Public Cloud Service Provider certifications, preferably for AWS and Azure at a minimum
- Bachelor’s Degree or equivalent combination of experience
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Monday through Friday
location: remoteus
Title: Senior Data Scientist
Location: United States
Remote – US
Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
Job Summary
Responsible for normalizing data, structuring data for predictive analytics, building framework in Azure to facilitate analytics, machine learning, data extraction from structured and unstructured data utilizing NLP, predictive model development for embedment into Allscripts Products Training budget Talent acquisition
Essential Functions
- Business Requirements Works with stakeholders to identify business requirements and expected outcomes Models and frames business scenarios that impact critical business processes/decisions
- Data Requirements Identifies relevant and available data including internal and external data sources Collaborates with SMEs to select relevant sources of information Works with teams to support data collection, integration and retention requirements incorporating business knowledge and best practices
- Analysis Solves client analytic problems and communicates results and methodologies Works in iterative processes with the client and validates findings Develops experimental design approaches to validate findings and test hypotheses Validates analysis by comparing appropriate samples
- Qualification and Assurance Assesses expected qualification and assurance of information Defines validity of the information and how long the information is meaningful
- Access Management and Control Works to ensure information is used in compliance with regulatory and security policies
- Performance Provides on-going tracking and monitoring of performance decision systems and statistical models
- Support Troubleshoots and implements enhancements as needed
Job Requirements
- Bachelor’s Degree in Computer Science, Mathematics, Statistics or related field (Preferred)
- Masters in mathematics, statistics or computer science or related field (Required)
- 4-7 years relevant work experience (Preferred)
- Experience using machine learning algorithms (Required)
- Up to 10% travel may be required
Knowledge, Skills and Abilities
- Solid knowledge of statistical techniques
- Strong programming skills (such as Python, Spark and SQL)
- Strong skills and experience with Big Data, Cloud-based computing, neural networks
- Strong proficiency in statistical analysis, quantitative analysis, and predictive analytics
- High proficiency in use of statistical packages
- In depth industry/business knowledge
location: remoteus
Title: Staff Corporate Identity Engineer
Location: Remote – United States
Our mission is to bring community and belonging to everyone in the world. Reddit is a community of communities where people can e into anything through experiences built around their interests, hobbies, and passions. With more than 50 million people visiting 100,000+ communities daily, it is home to the most open and authentic conversations on the internet. From pets to parenting, skincare to stocks, there’s a community for everybody on Reddit. For more information, visit redditinc.com.
Our mission is to bring community and belonging to everyone in the world. Reddit is a community of communities where people can e into anything through experiences built around their interests, hobbies, and passions. With more than 50 million people visiting 100,000+ communities daily, it is home to the most open and authentic conversations on the internet. From pets to parenting, skincare to stocks, there’s a community for everybody on Reddit. For more information, visit Redditinc.com.
The current Reddit IT Organization is rapidly developing and this is an opportunity to integrate Identity within a highly skilled and motivated team. We are looking for a humble expert with a relentlessly resourceful and entrepreneurial, can do view of IT. Culture is important to us and a learning and developing mentality is vital regardless of the work assigned.
The Identity & Access Management team will deliver and support processes and technologies used to manage the lifecycle of digital identities, authentication to Reddit resources, and access to Reddit resources. As a Staff Corporate Identity Engineer, you will be part of the Identity team that is responsible for implementing technologies that adhere to Reddit’s overall IAM strategy and deliver value to the business.
The Staff Corporate Identity Engineer role will be responsible to deliver engineering capabilities within Reddit’s Identity & Access Management (IAM) services and product offerings. You will come up with creative ideas and solutions within the Identity domain. These offerings will be closely coupled with business priorities and regulatory requirements therefore it is imperative that you can articulate complex thought that invites discussion and understanding of the solution.
Responsibilities:
- Develop and deploy custom connectors/rules for Sailpoint IdentityNow.
- Functional areas and work experience should include; fine-grained access control, policy driven security, Identity Governance, Access Management, Privileged access management, user provisioning/deprovisioning, and federation
- Provides regular in-service or internal knowledge sharing working sessions, as part of knowledge sharing, cross-training, and the support of operationalizing implementations
- Analyze, develop and manage processes, protocols, procedures, and systems
- Perform day-to-day activities and provide support for a 24×7 operation
- Create and maintain training documentation, procedures, audit data, prepare reports, and propose business process improvements.
- Guide application owners on best practices and standardization as needed and within targeted integrations of applications into IAM systems.
- Configure, develop, deploy, manage, maintain, the IAM infrastructure.
- Collecting logs, analyzing failure conditions, troubleshooting issues/incidents, understanding the value of root cause analysis.
- Experience building proactive frameworks to easily report Identity system status, system capacity that demonstrates and not limited to:
- Synthetic transactions, executive friendly dashboards, roll-up of components to larger service offerings, availability measurement of 9’s or equivalent, advanced alerting, in-depth anomalies, customer, partner and security focused.
- data analytics, key integrations to summarize license seats to people, integrations, or transactions key to the delivery of fiscal planning within Identity team.
- Keen focus on utilizing data gleaned from the fabric of Identity service offering as a tool to expand, shape and drive adoption.
Essential Requirements:
- Experience includes being involved with 2 or more SailPoint Identity Access Management Implementations as developer/engineer or Architect.
- 5+ years of direct experience in the field of Identity and Access Management (IAM)
- Technical knowledge of Single Sign-on and Authentication technologies
- 2+ years understanding governance and audit impacts of Identity and Access Management, such as running audit related access certification reviews
- Deep understanding of industry standard authentication and authorization protocols, such as Oauth, OpenID, SAML, RADIUS, or Kerberos and secure-by-design principles
- Knowledgeable in identity solutions such as Okta, Active Directory, LDAP, SailPoint, and ACF2/RACF
- Strong understanding of the full lifecycle of workforce identity lifecycle processes, including; joiner, mover, leaver, access request, access certification
- Prior experiences with working with Identity Governance and Administration solutions
- Identity Management familiarity in one or more of the following areas: Single Sign On, Enterprise Directory Architecture and Design, Resource Provisioning, Privileged Access Management, Multi-factor authentication, or Identity Governance and Administration.
- Advanced knowledge/experience with the following: IGA Products, Multi-Factor Authentication, Identity Federation, SAML, OAuth and OpenID, IAM architecture, business processes and controls, and Cloud Service Providers; such as Azure, AWS, or GCP
- Proven track of designing, coding and delivering large-scale PaaS or IaaS systems, especially on public cloud substrates (AWS/GCP)
- Proficiency in object-oriented and multi-threaded programming to support code-reviews and guiding engineers in at least one of the following languages: Golang, Java, C++, Python
- DevOps mindset and strong ownership over owned code (test, monitor, deploy, maintain)
- Create custom drivers, application connectors, API integration, or scripting to implement the designed solutions along with automation
- Ability to work effectively in teams, including instances where teams span multiple business units, locations or countries
- A deep understanding of relevant SOX controls and compliance requirements (SOC2, SOX, PCI) and demonstrated ability to effectively execute associated deliverables
- Proven ability to multitask, prioritize, problem solve, and manage projects in an extremely fast-paced environment
- Excellent communication skills, both written and oral
- Previous experience working in an Agile environment
Desired Requirements:
- Bachelor’s degree with 7+ years of experience in an enterprise IT environment; or equivalent relevant work experience
- Professional security management certification is strongly desirable, such as Certified Information Systems Security Professional (CISSP), or other similar credentials from leading IAM vendors
Reddit is committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
location: remotework from anywhere
Data Analyst
REMOTE
SALES
FULL TIME
Drop is a rewards company on a mission to level-up the way consumers shop. Drop builds a personalized rewards experience from over 300 partner brands. To date, Drop has over 3 million users and has rewarded over $20 million to consumers.
Headquartered in Toronto, with an office in New York, Drop is backed by world-class investors including NEA, HOF, Royal Bank of Canada, Sierra Ventures, and White Star Capital.
Visit joindrop.com or follow the company at @joindrop on Twitter and Instagram.
As a member of our Business Development team, you will analyze transactional and demographic customer data to support both internal and external stakeholders with valuable insights. Analytics enable clients to maximize their return on investment in data, insights, and performance marketing.
As a Data Analyst at Drop, you will use your expertise to craft quality deliverables, communicate findings, and see analytical projects from beginning to end.
What Kind of Challenges Will this person be working on?
-
- Analyze Drop’s growing row-level transaction data and demographic data to uncover trends/insights that can be shared both internal and external stakeholders
- Work directly with Drop’s corporate and financial services clients to understand and address their project needs and strategic opportunities
- Uncover and communicate unbiased insights to drive strong partnerships and tangible results for clients
- Partner with the Sales team to translate category/consumer insights into recommendations and provide story-building, analytical support, and insights on Sales initiatives
- Conduct secondary/contextual research to support analysis
- Deliver unique insights that can be surfaced via Drop’s marketing channels (including Drop for Business and Cardify)
- Source images and/or infographics to enhance deliverables
What does this candidate bring to the table?
-
- 2+ years experience in analytics, consulting or data science
- Analytical prowess with both transactional and demographic data with experience in extracting insights from unstructured data and communicating results
- Strong experience with Excel, SQL, and Looker
- Executional excellence and ability to see projects from start to finished
- Thrives in a fast-paced, high-intensity environment
- Attention to detail and meticulous in presenting findings while digging deeper into the underlying components of data with accuracy
- Prioritizes the execution of the objective while keeping Drop’s mission and vision in mind
- Working both with internal and external stakeholders in a collaborative nature
- Familiarity with building high-quality products in a timely manner
Bonus Points If
-
- Familiar with with programming languages and concepts and desire to to learn new tools and technologies
- Experience in making predictive calls around specific companies or stocks
Benefits
-
- Lifestyle Spending Accounts and Health Spending Accounts + drug, dental, travel, and group insurance coverage
- Flexible vacation + a work-anywhere-in-the-world program
- Parental leave benefits
- Stock options
At Drop, we’re committed to providing an enjoyable and meaningful environment for every member of our team. We operate under a flat structure with minimal hierarchy where everyone’s opinion is valued equally. We are looking for team members with an entrepreneurial mindset who will thrive in a fast-paced and rewarding environment.
Drop Technologies, Inc. is proud to be a erse and equal opportunity employer and as such does not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.
Title: Senior Network Engineer, Network Deployment
Location: Remote – International
GitHub is looking for engineers to join the Traffic Engineering team within our larger Infrastructure Engineering organization. You will focus on the foundational systems and tools that enable our engineers to operate and scale the world’s largest code hosting platform. You will help develop and maintain our edge and internal load balancers, internal routing layer, and caching infrastructure. You will also help improve end user performance through the expansion our global network. Nearly every byte in and out of GitHub’s network will traverse systems you own and support in partnership with stakeholders and other team members.
The Infrastructure Engineering team is highly distributed and you will thrive in an environment of remote work and asynchronous communication. You’re expected to have strong written communication skills and be able to develop collaborative relationships with coworkers in locations around the globe.
As an engineer at GitHub you’ll always be challenged to solve interesting and novel problems that have real impact on how the world builds software. This role is hiring for a Network Engineer who has interest in working on projects across our Edge and/or Network Deployment teams.
Network Focused Responsibilities:
- Design and deploy a global, multi-protocol, multi-vendor network.
- Develop tools for deployment and configuration management of devices.
- Work with device manufacturers, service providers, and other vendors to integrate and expand the network.
- Cultivate open source projects developed by GitHub and build things you are proud to share.
- Collaborate closely with traffic systems and facilities teams to design and support our global data center presence.
Minimum Qualifications:
- Deep protocol analysis and trouble-shooting skills
- Expert-level exposure to IP routing (particularly with BGP, MPLS, Segment Routing, and/or IS-IS) and/or standard web protocols and systems (such as TCP, HTTP, TLS, DNS, CDNs, and/or global traffic load balancing).
- Proficiency in high-level languages such as Python, Ruby, Bash, or Go.
- Familiarity with configuration management tools like Ansible, Napalm, Salt, Terraform, and/or Chef
- Experience diagnosing and resolving performance problems at the intersection of software and hardware.
Bonus Qualifications for Network Focused:
- You’ve deployed large scale distributed systems on top of Linux
- Knowledge of MPLS, DWDM, and other backbone-related technologies
- Experience in network segmentation strategies, BGP VPNs, VXLAN, ISIS-SR, Traffic Engineering, and/or segment routing.
- Comfortable working with network OS’es like Arista EOS, Cisco IOS, and/or Juniper JunOS.
- You take a pragmatic approach to decision making and design choices
Location: In this role, you can work remotely from the following countries: Austria, Denmark, Germany, Ireland, Netherlands, Spain, Sweden, Switzerland, United Kingdom, or from the following Canadian provinces: Alberta, British Columbia, Ontario.
Who We Are:
GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world’s most important technologies. We foster a collaborative community that can come together as iniduals and in teams to create the future of software and make a difference in the world.
Leadership Principles:
Customer Obsessed – Trust by Default – Ship to Learn – Own the Outcome – Growth Mindset – Global Product, Global Team – Anything is Possible – Practice Kindness
Why You Should Join:
At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We’ve designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe.
We are also committed to keeping Hubbers healthy, motivated, focused and creative. We’ve designed our top-notch benefits program with these goals in mind. In a nutshell, we’ve built a place where we truly love working, we think you will too.
GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace ersity and invite applications from people of all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there’s any way we can make the interview process better for you; we’re happy to accommodate!
Please note that benefits vary by country. If you have any questions, please don’t hesitate to ask your Talent Partner.
location: remoteus
DATA SCIENTIST – US REMOTE ELIGIBLE
- Minneapolis, Minnesota
- Digital & Technology
- 18345
OVERVIEW:
Do you see patterns or opportunities that others don’t see? Do you enjoying asking questions and analyzing data to deepen your knowledge? Do you like to challenge historical assumptions and recommend new ways to drive action based on data driven insights? Do you like to find the best way to tackle a problem and share the approach with others? General Mills is seeking a Data Scientist to join our Data Science, Digital and Technology team that is tasked with collaborating with and enabling existing functional data science and analytics teams. This team also provides data science expertise and services to advance initiatives around demand forecasting, text classification, operational analytics, and machine learning to name just a few. It is also responsible for curating a community of practice to determine the best standards and practices around data science at General Mills.KEY RESPONSIBILITIES
- Develop novel ways to help business partners achieve objectives through analysis and modelling
- Think outside the box to identify and test new sources of information that unlock new business value
- Curate and connect external data sets for broad enterprise-wide analytic usage
- Be a storyteller to explain the ‘why and how’ of your data driven recommendations to cross-functional teams
- Engineer features by using your business acumen to bin, aggregate, pivot or encode data for optimal results
- Utilize machine learning to create repeatable, dynamic, and scalable models
- Have passion to advocate and educate on the value and importance of data driven decision making and analytical methods
- Identify and develop long-term data science processes, frameworks, tools, and standards
- Be a part of the team, collaborate, ask questions, engage, and solicit feedback from other Data Scientists
MINIMUM QUALIFICATIONS
- Bachelor’s Degree required; 3+ years of relevant experience
- Comfortable in basic statistical analysis, modeling, clustering, and data mining techniques to identify trends and insights
- Experience with Python and R, comfortable working with DataFrames
- Ability to incorporate a variety of data sources in an analysis (HDFS, file, database, JSON, HTML, etc)
- Experience writing complex SQL queries
- Understanding of data warehousing and databases is critical
- Experience with data visualization tools
- Number sense, ability to identify questionable data, dig in and address it
- Exemplary organizational skills with attention to detail and accuracy
- Bias for action with ability to deliver outstanding results through task prioritization and time management
- Strong communication and collaboration skills to understand customer needs and deliver solutions in alignment with business needs
PREFERRED QUALIFICATIONS
- Degree in Data Science, Computer Science, Engineering, Math, or Statistics preferred
- 6+ years’ experience with at least 2 years of relevant experience in Data Science
- Experience with machine learning
- Mathematical and statistical background
- Experience with Google Cloud Platform or other cloud platforms
- Experience with Hadoop, Hive, and/or Spark
ADDITIONAL CONSIDERATIONS
- The preferred location for this role is Minneapolis, MN however remote work-at-home applications within the United States will be considered.
- Relocation or international remote working arrangements (outside of the US) will not be considered.
COMPANY OVERVIEW
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.
location: remote
Location: International, Anywhere; 100% Remote
Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale.
Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.
We are seeking a Senior Security Operations officer to help implement and mature a nascent Security Operations Centre across three recently merged organizations. Joining one of the most exciting issuer-side processors in the payment space, you will get to work in a complex cloud-first organization on a global scale.
If you are passionate about all things security and compliance and love fast-paced environments, you should keep reading!!
What you get to do:
As Senior Security Operations officer in Paymentology, you will be joining a globally distributed company and will work with colleagues dotted across the globe.
Your colleagues are passionate about our products and customer-experience and you will work closely with them and our clients globally as an ambassador and driver of our information security operations initiatives.
Primary responsibilities:
- Build and manage a SOC with a combination of in-house expertise and MSSP support where relevant or applicable
- Own, manage and configure intrusion detection systems, web-application firewalls (WAF) and other information security-related devices with support from the Infrastructure team.
- Ensure an optimised SIEM Solution and its integration with organisational devices and other sources of information (users, applications, networks, systems, access to physical assets, etc.).
- Work with the Infrastructure teams to ensure SIEM is consistently deployed and optimised across all environments. Help ready the organisation for adoption of SOAR and other security platforms including XDR as we mature our security operations.
- Responsible for security event/incident monitoring, endpoint monitoring and alerting, daily log reviews and regular user access reviews.
- Drive vulnerability management initiatives within the organisation and ensure proper analysis is performed for any detected vulnerability and aligned to risk management to ensure risk reduction.
- Operate a secure infrastructure by ensuring that all server and desktop systems are up-to-date with the latest security patches and fixes in conjunction with relevant internal teams.
- Ensure the configuration management database and asset management system are appropriately maintained and tracked.
- Lead the security operations team to manage security incidents (detection, analysis, response, recovery and post-incident reporting) in close co-operation with the support, client services and service delivery teams.
- Ensure security operations SOPs are defined, implemented and measured in liaison with key stakeholders, vendor recommendations and regulatory requirements.
Additional responsibilities:
- Operate and implement Information Security policies, strategies, procedures, standards and projects.
- Work closely with the information security team on all governance, risk and compliance initiatives including PCI-DSS and ISO27001.
- Help drives activities to promote information security awareness within the organisation both annually and throughout the year.
- Monitor and advise on security threats and related regulatory issues, national/international and vendor advisories.
- Test and implement new security solutions as required to maintain a robust security posture.
- Have oversight of Backup and Restore activities and ensure they are conducted, operated securely and tested by the relevant internal teams.
- Conduct situational awareness based on intelligence and threat information and formulate and report an operational view of the external environment.
- Have awareness of methods and motivations adopted by hackers to attack IT platforms and automated information systems.
- Consult with the crisis management/BCP teams, help develop and deliver preparedness exercises at the management team, at least annually.
- Provide guidance on protecting the information resources of the company from unauthorised destruction, modification, use, and disclosure.
- Provide security architecture inputs across the enterprise, particularly around security initiatives and tools.
- Help drive security operations initiatives and projects from inception to completion, work with the security team to build a long-term security roadmap.
Please note the security operations team (including yourself) may be occasionally expected to perform the role out of hours to the extent required to protect the organisation.
What it takes to succeed:
- Extensive information security experience across broad security domains including security operations, security device monitoring and alerting
- In-depth experience in security incident management processes and tools.
- Experience with the types of security issues possible in each; OS, database systems, web servers, application servers, firewalls, routers, load balancers, switches, cyber security systems and cloud integration/security.
- Subject matter expertise in least privilege security administration and access control best-practice, vulnerability assessments and penetration testing techniques, intrusion detection/prevention, malware monitoring and containment (across all endpoints), testing and deployment of security patches at the OS/database/application layers, network security, business continuity/DR, secure software development practices and DLP.
- Knowledge and experience of working with industry standards such as ISO27001, PCI-DSS and GDPR.
- Proven ability to identify and assess complex risks and understand the mechanisms (people, process, technology) available to manage those risks
- Help obtain and maintain existing and future accreditations in accordance with applicable regulations, client-requirements and industry best-practices
- Experience working with technical people responsible for implementing security technology and compliance initiatives
- Strong stakeholder engagement skills both vertically and horizontally
- Detail-oriented, delivery-focused, and able to manage multiple work streams simultaneously
- Good written and verbal communications skills
- Fluent in business English both oral and written.
Bonus points:
- Possess at least 5 years of working experience related to information security domains.
- Bachelor’s degree ideally in an Information Technology related field (or similar experience)
- CISA, CISM, CISSP, ISO27001/ISMS LI, GDPR Foundation, OSCP, eCPPTv2, CEH or other relevant security certifications
- Other Internationally recognised certifications, such as Prince2, ITIL, COBIT, PMP.
At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.
location: remoteus
Senior SQL Database Administrator
at Unanet
Anywhere in the United States
As a member of our Cloud Operations Team, you will be responsible for building and maintaining high performance/availability databases for Unanet’s entire product offering. You will join a team of highly talented, rapidly moving engineers and administrators involved in nearly every aspect of the SaaS delivery and customer experience lifecycle.
We are looking for an experienced DBA with extensive experience designing, testing, and supporting next-generation database solutions in Postgres enterprise and SQL Server environments. You should be proficient in an assortment of technologies, including AWS Aurora (Postgres) and MS SQL Server on both Windows and Linux operating systems on AWS. You should also be passionate about solving problems, forward-thinking, and able to evaluate impacts across the environment.
Your First 90 Days
In your First 30 Days, as your familiarity with our product line grows, your responsibilities and influence will grow as well. You will become immersed in all facets of the daily operation of the production cloud database environment, including processes for provisioning new customers, pushing schema updates, reviewing metrics and alerts, troubleshooting, and blameless incident postmortems. You will work with our development leaders of our GovCon ERP product to build knowledge of the database schema. Further, you will collaborate with members of both the Product Development and Cloud Development teams to help ensure operations can support new functionality.
Within your First 60 Days, you will take the lead in database metric reviews and alerting capabilities, including formulating recommendations on enhancing our observability into database activity. You will work with development leaders of our CRM product to build knowledge of the database schema. During this period, you should become familiar with all existing JIRA items relating to database/SQL performance issues. You, along with the rest of the Cloud Support team, will be responsible for supporting production environments.
Within your First 90 Days, you will help drive changes to the operational and development roadmap as we continue onboarding new and existing customers into our hosted production environments. You will work with development leaders of our A/E ERP product to build knowledge of the database schema. During this time, you will begin implementing query/database performance improvements. You will become the primary point of contact for triaging newly reported query or database-related issues. You will work our Director of Information Security to become familiar with the compliance requirements and ongoing projects to secure our production databases.
What You’ll Do
- Design, test, provision, configure, and maintain databases for our production environments; this includes building high-performance, highly-available database systems capable of scaling as our customer base grows
- Build and maintain infrastructure that supports highly-available database platforms \
- System Performance Tuning
- SQL Query Performance Tuning
- Familiarize yourself with the database schemas for our products to assist development with query construction and optimization
- Participate in capacity monitoring to help plan for platform growth
- Mentor Database Administration skills in other team members
- Design and manage backup solutions to meet established retention, RPO, and RTO policies
- Disaster Recovery planning and testing
- Establish metrics and observability of database platforms
- Secure our customers’ data through continued database vulnerability scanning and hardening
Who You Are
- 7+ years of hands-on experience as a production DBA managing an environment with 1,000+ customers
- Experience with relational databases (e.g., SQL Server, Aurora or Postgres)
- Performance optimization experience (SQL queries, hardware sizing, etc.)
- Experience planning and architecting production database infrastructure
- Experience hardening production database environments
- Experience working in an AWS hosted environment
- Driven, humble, and autonomous, capable of assisting with backlog creation and prioritization
- A quick study, strong communicator, and ability to adapt to fast-paced environments
- Detail-oriented, with excellent documentation skills, and ability to successfully manage multiple priorities
- Troubleshooting skills that range from diagnosing hardware/software issues to large scale failures within a complex infrastructure
Your Differentiators
- Bachelor’s Degree in Computer Science or equivalent
- Working knowledge of Agile Development practices (e.g., SCRUM, TDD)
Our Team
You will be an integral member of our Cloud Ops Team, which included associates, admins and engineers. You will report to our Director of Cloud Ops, but will collaborate extensively with Cloud Development and the Product Development teams.
We have an open and collaborative environment where everyone works together to deliver what is needed, from product features to operational needs (e.g., health checks). We value open and direct communication, taking calculated risks that will push us forward, and investing in our people.
Our Stack
- Production and Continuous Integration footprints in AWS
- Front-end applications leverage .NET, Vue.js, React, Java
- APIs comprise of .NET, Java, GoLang
- Backend comprises of MS SQL Server, Oracle, AWS Aurora
- Developing CI/CD Pipeline leveraging Kubernetes (EKS), Golang, Postgres, Terraform
Our Values
- We are a Team. Employees, customers, and partners working together.
- We are Customer-Focused. Customers are the heart of everything we do.
- We are Driven. Seeking exceptional outcomes.
- We Own our Success. Every employee has a stake in our company.
- We do the right thing and have fun in the process.
The salary range for this opportunity is $130,000 – $145,000 per year. You will be eligible for discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet’s employee benefits plans and programs. For more details on Unanet’s benefits offerings, please visit https://unanet.com/employee-benefits.
Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws.
location: remotework from anywhere
Title: Technical Writer
Location: Remote – GLOBAL
Remote, Global, Customer Success, Full Time
About the role
ConsenSys is currently seeking a Technical Writer with a passion for the developer experience, and particularly enterprise blockchain software. You will have an interest in or experience writing documentation for dApps, protocols and APIs you are passionate about the needs of users in relation to these and communicating related concepts clearly.Our ideal candidate can comprehend blockchain and Ethereum concepts quickly and understand the user journey from multiple perspectives.
You’ll be comfortable working directly with development teams without extensive design or requirements documentation as input. Our daily work involves reviewing engineering pull requests, building the latest master, and using our command line products to see it working for yourself. Having a dig around in the code base is sometimes the best way to answer a question.
We’re remote first and our tech writing team and developers span multiple time zones. The reality of this means working on multiple work streams at once. The ability to independently manage multiple tasks and changing priorities will be key to success in this role.
You will work closely with our product managers and directly with our user base (generally support engineers in our community) to identify key recurring areas of confusion and create corresponding content, whether written, visual, or webinars, and be able to partner with community contributors on documentation through wikis and other means. We work in a fast-changing crypto environment, and there are many ways you can make a great impact.
Responsibilities:
- Write new documentation such as user guides, FAQs, video tutorials, and technical support docs for key aspects of our open source Ethereum software, including command line tools, API reference documents, and architecture documents
- Have an in-depth understanding of the product and what customers need to succeed with MetaMask
- Proactively identify gaps in the documentation or knowledge base articles
- Work with support engineers, product managers, and other subject matter experts in a collaborative editing environment
- Edit and review content created by others for technical accuracy and clarity
- Assist the marketing team in creating other resources and thought leadership including tear sheets, case studies, and white papers
- Provide feedback to the product team on how our products might be made easier to use
Required Skills:
- Excellent written and verbal English communication skills
- 3+ years experience working on software documentation, ideally in the blockchain/ crypto space
- Great teaching skills that translate into amazing written work
- Experience working with crypto wallets, dapps
- Experience using version control systems, like Git, or similar
Bonus Points for:
- Passion for blockchain and/or Ethereum
- Experience with Docs as Code workflow
- Experience with source code
- Previous work on open source projects
- Developer community experience and/or evangelism
- BA/BS degree
ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our organization is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
location: remoteus
Principal Network Engineer
Location: Remote Category: Technology, Remote
Reference Number: 227657 Job Type: 1st ShiftResponsibilities
As Principal Network Engineer, you will help lead a team of highly-motivated engineers tasked with the planning, implementation and support of the computer networks that enable the organization.
In this position, you will leverage your experience and technical expertise to ensure the stability of Citizens business operations.
The Principal Network Engineer will be responsible for:
- Offering thought leadership to a team of network engineers; ensuring that engineering best-practice is applied; ensuring the quality of work.
- Crafting and managing highly complex secure connectivity solutions to ensure the integrity of Citizens sensitive financial data and mission-critical resources.
- Providing defense-in-depth protection from cyber security threats through the use of firewalls, IDS/IPS, various proxy gateway and other network security devices.
- Collaborating with other engineering and IT teams to plan, develop, execute and support infrastructure and network-related projects; offer thought leadership in regards to network security and management.
- Providing ongoing network support; assisting resolve escalating network-related issues; participate on cross-departmental crisis resolution teams as required.
- Driving root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions
- Participating in internal and external audits and assessments and provide support as appropriate
- Developing and maintaining policies and procedures for network system administration, usage, and disaster recovery.
- Creating scripts and tools that drive automation and enable product teams and end users to move towards self-service
Qualifications
Required Qualifications
- 7+ years of working experience in network engineering, systems administration or related field; experience managing engineering and technical employees
- Experience managing engineers or other technical personnel; experience managing infrastructure projects; cross-functional collaboration
- Experience with engineering, planning and developing network solutions
- Experience with anti-virus, anti-spy and other cyber security assets
- Experience with the following vendor firewall platforms (Cisco, PaloAlto, Fortinet, AWS Firewall, AWS Security Group)
- Experience with Central Management platforms (Algosec, Cisco Defense Orchestrator, Firemon)
- Experience with managing a very high volume firewall policy infrastructure utilizing a centralized control platform to identify and mitigate risky policies and to clean up/optimize policies.
- Experience working with cloud infrastructure (e.g. AWS, Azure, GCP)
- Experience working with Infoblox, Arista Spine/Leaf
- Experience working with SASE Netscope, zScaler
- Experience with observability tools (e.g. Datadog, Prometheus, ElasticSearch)
- Experience with Infrastructure as Code (e.g. Terraform, Github,Jenkins, Bitbucket, Ansible)
- Thoughtful and thorough in analysis of presented policy information.
- Experience with response to audit requests and establishment of repeatable processes.
- Familiar with the development of change control procedures
- Establishing detailed documentation and diagrams.
- Clear written and verbal communication.
Desired Qualifications
- Working experience in the financial services industry; understanding of the roles of consumer and custodial banks
- Experience implementing large-scale infrastructure solutions with a proven track record of success
- Microsoft and Cisco coursework and/or certifications
- Knowledge of TCP/IP networks
Education and Certifications
- Required: Bachelor’s degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.
- Required: CCNA, AWS Certified Solutions Architect Associate
- Preferred: CCNP, GISF, PCNSA, Python, Go Lang
location: remotework from anywhere
Data & Insights Analyst
at Paddle
London or Remote
What do we do?
Paddle offers SaaS companies a completely different approach to their payments infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers, taking away 100% of the pain of payments fragmentation. It’s faster, safer, cheaper, and, above all, way better.
In May 2022, we joined forces with ProfitWell. ProfitWell provides BI solutions that improve retention and monetization automatically through unmatched subscription intelligence. As one team and one platform, we offer the “done for you” approach to SaaS payments, billing, and growth.
We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.
The Role:
The Data & Insights team are building the foundations to support Paddle’s growth and demand for commercial data. This is an exciting time to join, where you will be part of a team migrating to a scalable BI stack and driving proactive business insights to impact our Go-to-Market strategy.
The Data & Insights team are responsible for all aspects of data modelling in the commercial functions, including but not limited to: business forecasting, revenue planning, demand generation pipeline, and ABM reporting.
The role of the Data & Insights Analyst is to support commercial functions in understanding their data, both on an ad hoc and project basis. This includes capturing and understanding business requirements, designing and deploying appropriate data models and presenting insights derived from this data to enable operational performance.
What you’ll do:
- Contribute to the development of Data and Insights projects end-to-end:
- Work on scoped briefs under the guidance of the Data and Insights Manager and Senior Analysts.
- Work with CRM, Marketing data, product data, .csv files and several other data sources through usage of Excel and SQL.
- Create best-in-class dashboards and visualizations to drive maximum insight from Paddle’s data.
- Collaborate with other members of the Data & Insights, and broader Revenue Operations team.
- Become a subject matter expert on Paddle commercial data.
- Collaborate on the development of self-serve initiatives across the business to support both technical and non-technical teams with data discovery and drawing actionable insights.
- Contribute to strategic planning by deriving insights and recommendations from projects and reporting, to help shape the direction of the commercial business. Including but not limited to:
- Business Intelligence dashboarding.
- Data discovery.
- Development of industry knowledge and best practices.
- Customer revenue modelling
We’d love to hear from you if you have:
- Strong commercial experience in SQL and Excel. Experience with Python is a plus.
- Experience driving insights from complex datasets.
- Strong data visualisation and presentation techniques.
- Exposure to BI and ETL tools, such as Sisense, Looker, Tableau and PowerBI. Working knowledge of dbt and Snowflake is a plus.
- A proactive approach to challenges and are comfortable operating in an unstructured environment
- Proven project and stakeholder management skills
Everyone is welcome at Paddle
At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every inidual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your passion for learning and what you’ll bring to the table. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We’re committed to building a erse team where everyone feels safe to be their authentic self. Let’s grow together.
Why you’ll love working at Paddle
We are a erse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We live and breathe our values, which are:
Exceptional Together
Execute with impact
Better than Yesterday
We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and wellbeing initiatives.
We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We love our casual dress code, annual company retreats and much more. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.
location: remoteus
Data Control Specialist
EOE STATEMENT
CPSI is a proud equal opportunity employer (EOE). However you identify and whatever background you bring, we welcome you to apply to any role that would make you excited to work in healthcare. All employment decisions are based on business needs, job requirements and inidual qualifications, regardless of race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. We are committed to being a company where people thrive by being themselves and are inspired to do their best work every day.
DESCRIPTION
The Data Control Analyst is primarily responsible for transfer and manipulation of data to and from HRG and our clients. Accuracy and completeness, as well as attention to detail, are of paramount importance.
The Data Control Analyst will build automation, monitor and log in remotely to many different clients and systems, run pre-built reports and queries to extract data from some clients or pick up pre-generated data, transfer it to our servers, edit, audit, transform and perform quality control inspection of data files.
RESPONSIBILITIES:
- Develops and maintains a thorough understanding of all clients’ data extracts and HRG Proprietary Database
- Develops and maintains a thorough understanding of Helix/Self Pay Database logic with regards to importing client files
- Thrives on multi-tasking, running different processes at the same time on different computers in different windows
- Interested in learning more and new systems all the time as our client base changes and systems are upgraded and improved
- Communicates with Management Level and above any client issues that arise, works collaboratively towards resolution with client/project teams
- Provides accurate and timely completion of all other tasks assigned by Management/Executive Management/C-Level
- Highly organized, punctual and reliable
Schedule:
- Must be available from 3:30AM to 11:30AM PST
POSITION REQUIREMENTS
QUALIFICATIONS:
- Understanding of data management
- Knowledge of Revenue Cycle
- 2+ years experience with Python
- SQL knowledge is a plus
- Adaptable to change and highly resilient
- Happy with challenges to meet daily, weekly and monthly
- Can take other duties as assigned in stride, with pride, as our business rapidly grows and change
location: remoteus
Sr. Database Administrator
at Addepar
Who We Are
Addepar’s purpose is to maximize the positive impact of the world’s capital. More than 700 of the world’s leading financial services firms trust Addepar to unlock the power and possibility of informed, data driven investing and advice. These family offices, wealth managers, banks and institutions use Addepar’s purpose-built SaaS platform and associated Marketplace to deliver exceptional value to their clients in a modern, scalable and secure way.
Our clients use Addepar to manage and advise on more than $3.5 trillion in assets, and we’ve been adding more than $15 billion per week for many consecutive quarters, making us one of the fastest growing companies in fintech. Our board and investors are some of the best in the business: D1 Capital, WestCap, 8VC and Valor Equity Partners have led our last few rounds.
We’re now expanding Addepar’s business around the globe, with clients in more than 25 countries. We’re constantly doubling down on tech- and data-fueled innovation, and our product and platform roadmap is more ambitious today than ever. We place our clients at the center of everything we do, and see a virtually unlimited set of opportunities to expand our client footprint and deepen the value we can unlock by building together.
Addepar is a Forbes Fintech 50 company and an honored member of the CB Insights Fintech 250. Addepar embraces a global flexible workforce model with offices in Silicon Valley, New York City, Salt Lake City and Edinburgh, Scotland.
*Marketplace and brokerage services provided by Acervus Securities, Inc., an SEC registered brokerdealer and member FINRA / SIPC.
This is a remote friendly role. East coast hours preferred.
The Role
As Addepar’s Sr. Database Administrator, you’ll be ensuring the availability and reliability of Addepar’s core production databases. You’ll play a leading role in implementing and maintaining database administration. Addepar moves quickly, so it’s vital that you ensure our databases are running at optimum speed and efficiency. This position involves critical duties and responsibilities that must continue to be performed during crises and contingency operations, which may necessitate extended hours of work. In this position, your responsibility will include system design, configuration, deployment, and operations of database operations and database observability systems and tools. These systems include monitoring services and infrastructure, log collection and analytics, and Database Performance Monitoring (DPM). Together these systems and tools serve as a critical part of Addepar’s cloud infrastructure services. The ideal candidate will need to have a strong cloud platform, AWS database services, MySQL, PostgreSQL, Linux systems, and database operations experience, and demonstrate experience with database architecture and production workloads at scale.
What You’ll Do
- Own the administrative and operational ownership of Addepar’s self-managed AWS-based database services, including MySQL and PostgreSQL.
- Work on database design, installations, and conversions responsible for database backup and recovery procedures.
- You will be responsible for access security and database integrity, data storage design, and data storage management.
- Create, operate and deliver KPI-focused database monitoring solutions and reports using enterprise-grade database observability methodologies and risk management processes.
- On-board Addepar databases and critical applications to enterprise observability tools and services across Addepar to enable monitoring and alerting with standard database tools.
- Fix and resolve database performance-related issues.
- Establish customized monitoring dashboards, thresholds, and alerting to drive performance for applications and support teams fully.
- Establish, document, and maintain database observability programs, including monitoring tools, support playbooks, and documentation to ensure there is continuous and accurate monitoring in production.
- Act as a domain leader on database, logging, and other observability & visualization tools.
- Performance authority consultation and training services to our application development and platform support partners.
- Support the high availability and disaster recovery options of Addepar database instances – Always On availability and database replication are in place and active.
- Developing automated scripts for maintenance tasks.
- Build, own, update and maintain all database topology and architecture diagrams and documentation.
- Maintain, develop and report on metrics relative to Critical Incident Response Team activities for monthly business and flash reporting for senior leadership and internal business units.
- Work with a team of engineers to test your ideas and understand the system, and mentor junior team members.
- Build and maintain successful relationships with existing and prospective members, ensuring end-to-end observability of Addepar platform.
- Participate and lead efforts involving incident response and root cause analysis for site reliability engineering.
- Be on-call and available for rotational shift support for production issues.
- Participate, present, and speak to metrics and uptime performance data in management and executive-level debriefs, utilizing effective communication, collaboration, and leadership.
Who You Are
- Experience as a Senior Database Administrator.
- You have an understanding of database design, caching, scalability, and network fundamentals.
- Experience with database performance, data protection management, and development to perform the following:
- Backup and recovery
- Disaster recovery planning
- Database security and access control
- Export/Import of heavy data loads
- Database monitoring
- OLTP
- Experience with public cloud providers: AWS is highly preferred.
- Experience with web application development.
- Experience with Linux/UNIX administration.
- You possess user documentation skills, produced in a step-by-step manner, regarding every task.
- An understanding of and experience in product/project management and issue tracking systems (Jira, Smartsheets, Aha a plus)
- Demonstrated ability in leadership, facilitation, partnership, and negotiation.
- Demonstrated ability to operate in a high matrix environment and align to common vision, objectives, and outcomes.
Nice to have
- Experience with incident alerting platforms (ex. Pagerduty).
- AWS Certified Database – Specialty.
- Experience developing pipelines using CICD tools: GitHub Actions and/or Jenkins.
- Experience with Docker, Kubernetes, Sensu, Prometheus, or other CNCF software.
Our Values
- Act Like an Owner – Think and operate with intention, purpose and care. Own outcomes.
- Build Together – Collaborate to unlock the best solutions. Deliver lasting value.
- Champion Our Clients – Exceed client expectations. Our clients’ success is our success.
- Drive Innovation – Be bold and unconstrained in problem solving. Transform the industry.
- Embrace Learning – Engage our community to broaden our perspective. Bring a growth mindset.
In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together erse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.
To ensure the health and safety of all Addepeeps and our prospective candidates, we have instituted a virtual interview and onboarding experience.
location: remotework from anywhere
Digital Farming Solution DevOps, RDP
Location: Duluth, GA, US
Digital Farming Solution DevOps (CATALYST)- Remote
Who we are looking for:
We are looking for someone who is excited about a career aimed at improving farm operations and is passionate about designing industry-leading smart farming solutions to sustainably feed our world. AGCO is a global leader in the design, manufacture and distribution of agricultural machinery and precision Ag technology driving farmer-focused solutions. This role is part of CATALYST, AGCO’s newly established Rotational Development Program.
CATALYST
CATALYST will offer you three 6 month rotations in the area of IT engineering over a total of 18 months to build up knowledge of the IT engineering field, our product portfolio, the product development process, in addition to essential business and soft skills.
Upon successful completion of the program, the IT Engineer will have career opportunity in AGCO’s IT engineering group. Candidates who apply for this program, should be interested in a long-term career path with AGCO and be excited about developing industry leading technologies in their area of IT engineering focus. By joining CATALYST, you will discover endless career opportunities through a strong foundation of product knowledge, technical skills and thorough understanding of our customers-famers.
What you will do (varies by rotation):
- As part of the CATALYST, you will interact and work with other CATALYST trainees from different functions, such as data analytics, sales and marketing, engineering, IT, etc., to build up a professional network that will benefit the rest of your career.
- The program also includes group development activities, such as facilities tours, customer visits, hands-on farming and machinery experience, continual education, mentorship, professional development workshop, and more.
- You will be part of a global, customer-centric team of IT engineering experts who are passionate about improving farm machinery and farming practices with the ultimate aim of placing the best possible tools in the hands of our customers, enabling them to maximize their farm income.
- The successful candidate will contribute to our product development process and gain experience in a breadth of engineering activities.
- Responsibilities may vary based on the person’s experience, skillset, and assigned rotations.
- Travel Requirement: <15% for meeting, training, and events during the CATALYST program
What you will bring:
- Fluency in English
- Excellent analytical and problem-solving skills
- Preferred experience in the above listed development technologies ( Java, C++, Python)
- Knowledge of structured data formats, such as XML, JSON
- Familiarity with relational databases (SQL, Postgres)
A plus if you have:
- Bachelor’s degree in relevant technical field
- Any experience in frameworks such as (React, Spring, Django/Flask)
- Git knowledge is nice to have
- AWS experience is nice to have
What we offer:
Experience our global ersity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people. From the day you decide to join AGCO, we want to engage and excite you and we’re clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career – and our business – to the next level.
We also invite you to “Make the Most of YOU” – Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more
Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.
AGCO is proud to be an Equal Opportunity Employer.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions to an environment where the future is happening now. Join us as we bring agriculture into the future.
location: remoteus
Title: Cloud Native Architect (Remote)
Location: Dallas, Texas
BE PART OF BUILDING THE FUTURE.
What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?
The answer is data, — all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 9,000 customers including 50% of the Fortune 500, we’ve only scratched the surface of our ambitions.
Pure is blazing trails and setting records:
- For eight straight years, Gartner has named Pure a leader in the Magic Quadrant
- Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
- Industry analysts and press applaud Pure’s leadership across these dimensions
- And, our 4,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
If you, like us, say bring it on to exciting challenges that change the world, we have endless opportunities where you can make your mark.
SHOULD YOU ACCEPT THIS CHALLENGE
As an Architect in the Global Services Engineering team, you will utilize your strong competencies across Cloud and Core technologies (such as Kubernetes, Portworx, Docker, Ansible, Enterprise Storage, Linux, and VMware) to create world class professional services offerings. You must also be able to provide solutions and design services to provide the highest level of support and technical consultation to both Pure sales teams and our customers.
The ideal candidates will have proven experience working with customers across a erse Professional Service Portfolio to realize their cloud, on-prem, hybrid and traditional ambitions. Whether it be presenting to a prospective customer about how Pure can accelerate their business, or to understand their aspirations and capabilities, and being able to position new solutions. You will be comfortable presenting on these subjects to all levels of the business.
The candidate would be expected to excel in all technologies aligned within the Professional Service Portfolios, including guiding through both technical and process changes that are critical for success.
You will work predominantly on scoping, designing, engineering and the delivery of services which are engineered to resolve specific customer business problems and delivery of outcomes to these problems. To design and engineer these services, you will need significant experience of customer business requirements and in-depth technical skills across all cloud-native and traditional Infrastructures, to enable you to create targeted solutions to our customer base. Some of the work undertaken may be to build PortWorx and Kubernetes solutions (Cloud/Hybrid/On-Prem) or to work with current Pure technologies where customers are looking for our Professional Services to help expedite their transformation to the cloud. It is likely you will be expected to be a member of the hands-on team delivering these services in the first iterations of the services and to ensure knowledge transfer to the PS delivery teams globally across the Professional Services geographies. You will be expected to learn, lead, teach, and everything in between.
You will possess a thorough understanding of IT architecture, designing solutions, cloud native technologies, networking, storage (NAS/Block), operating systems, data migrations and implementation of these solutions. Additionally, you should be skilled in coding (Python/PowerShell/Perl/Scripting/Ansible) to enable automation of these processes where appropriate.
You will be responsible for creating the vision and moving that vision through the services design and implementation phases.
Our Global Services Engineering Cloud Architects work with customers, sales teams, product engineering and Pure partners to:
- Create new services across a wide range of technologies within the Professional Services Portfolio
- Understand prospects’ technical needs related to their IT transformations
- Provide technical consultation/education to the sales teams and keep them apprised of all new PS offerings, both cloud-native and traditional
- Participate in PS Engineering led evaluations and proof of concepts on new products
- Work and integrate with Pure core development and engineering teams on future products
- Advise and consult on engineering developments and strategies that any transformation may provoke, ensuring these solutions meet and integrate into our clients DR and BCP best practices
- Evaluate partner proposals for new services to ensure they deliver quality and value for money
- Help to deliver solutions either as a sole resource or member of a team
- Develop scripts for both integration and automation of Pure storage into a customers’ operational environment
WHAT YOU’LL NEED TO BRING TO THIS ROLE
- Track record of designing and executing complex cloud and traditional strategies
- Migration experience between cloud providers, on-prem to cloud, and on-prem to on-prem
- Experience building an Engineering Centre of Excellence to accelerate cloud and traditional migrations and transformation
- Preparation and delivery of technical and architecture solutions
- Professional level AWS certifications and/or the equivalent Microsoft Azure, GCP, Portworx, Kubernetes, Ansible as well as Linux, VMware, SAN, and NAS solutions
- Proven experience of scripting languages such as Python, Perl, PowerShell, and shell
- Security mindset
- Multi-vendor server and storage platforms and performance tuning experience
- Hyper-V and VMWare ESX (vRA / SRM)
- Contribute significant portions for data migration solutions to RFPs, RFQs and RFIs
- Disaster Recovery, Replication, Backup (Veeam/Commvault/NetBackup)
- Pure Services Portfolio and Product
- An understanding of Pure CBS (Cloud Block Store) and how it is positioned in the market
- Excellent verbal and written communication skills
- Very strong documentation skills with meticulous attention to detail
- Experience which demonstrates a significant level of expertise in technical specifications required to sell Pure products and services is required.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Ability to follow standard engineering principles and practices.
- Creative approach to problem solving
- A ferocious appetite for learning and helping others do the same
- Travel to the prospective global sites as necessary
- Must be currently located in the United States
Pure Storage applies a geographic based pay structure depending on an employee’s location.
For applicants located in New York (as required by SB19-085):
- The annual base salary range is: $136,000 – $204,000. This role may be eligible for incentive pay and/or equity.
- US Benefits Summary
For applicants located in Colorado (as required by SB19-085):
- The annual base salary range is: $104,000 – $156,000. This role may be eligible for incentive pay and/or equity.
- US Benefits Summary
#LI-Remote
BE YOU CORPORATE CLONES NEED NOT APPLY.
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate iniduality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.
Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
PURE IS COMMITTED TO EQUALITY.
Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an inidual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.
If you’re wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.
DEEMED EXPORT LICENSE NOTICE.
Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.
PURE’S COMPLIANCE WITH THE U.S. GOVERNMENT COVID-19 MANDATE
In accordance with Pure’s policies, current and anticipated federal regulations, and our ongoing commitment to prioritizing the health and well-being of our employees, partners, and customers, and the community at large, where permitted by law, all Pure employees and contractors working in the United States are expected to be fully vaccinated against COVID-19 prior to your start date. Should you require an exemption for medical or religious reasons, you must initiate Pure’s exemption request process which will determine if an exemption can be granted in accordance with applicable local, state, and/or federal law.
location: remoteus
Title: Data Scientist – Marketing
Location: San Francisco or New York or Remote US
Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone come make with us!
We are looking for a Data Scientist to partner with our Marketing teams to accelerate growth at Figma. In this role, you will be responsible for building models to optimize our marketing efforts, uncovering insights to guide new strategies, and collaborating with a variety of cross functional peers to help leverage data throughout the organization. The ideal candidate will have a strong track record of executing analytical projects as well as partnering closely with business peers to guide decision making.
What You’ll Be Doing:
-
- Refine attribution logic and create data-backed approaches to measure effectiveness of marketing spend
- Design and evaluate conversion lift experiments to optimize campaigns and measure their incremental impact
- Perform impact analysis and modeling for a variety of different marketing initiatives and projects
- Evaluate and size the projected impact of new marketing strategies and how they connect to broader company goals
- Develop and maintain datasets, KPIs, and reporting tools for the entire Marketing organization
We’re looking for someone with:
-
- 3+ years relevant work experience supporting a Marketing or similar function
- Fluency in SQL
- Proficiency in Python, R or similar scripting language
- Experience in distributed data processing systems (Hive, Redshift, Presto, Snowflake, etc)
- Firm knowledge around statistical methods and experiment design
- Excellent judgment and problem solving skills
- A self-starting mindset along with strong communication and collaboration skills
Read more about our team:
-
- By the numbers: one year of remote work
- Measuring the value of design systems
- Figma’s Series D: The Decade of Design
- Figma’s engineering values
We will work to ensure iniduals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.
About Figma
Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process idea to design to build and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.
At Figma, we celebrate and support our differences. We know employing a team rich in erse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma’s Privacy Policy.
location: remoteus
Title: Senior Application Specialist
Telecommute
Location: Franklin TN US
Job Category: Consulting Job Type: Full-time Travel Percentage: Yes, 10-15%
The Optum Enterprise Epic Services Analysts will support work out of our new Nashville, TN office to establish and grow our emerging support service line. Analysts will serve as a liaison between end-users, project team members and other Information Management resources while providing exemplary customer service and Epic application support in their assigned Epic module(s). OEES team members will help position Optum as a center of excellence for application management services.
Solid candidates for this role will be able to demonstrate self-motivation, inidual leadership, and team collaboration. Most importantly, our OEES team will foster a culture of ersity and inclusion and drive innovation for our company and our clients.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Lead all phases (e.g. design, build and testing) of small to medium size pharmacy application projects including Epic software upgrades, adoption of new Epic functionality and/or significant enhancements to integrated workflows
- Provide Epic product function expertise for the design, build, and testing for assigned EpicCare Willow module(s)
- Collaborate with end users to design, scope, and build Epic enhancements and configure system build to resolve incidents in accordance with Service Level Agreements (SLAs)
- Provide technical and or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers
- Develop, support, and maintain workflow documentation, test scripts and configuration guides for core pieces of application functionality
- Perform daily monitoring of applications in production use; including 24/7 on call coverage as required
- Work with trainers to develop and maintain application specific training curriculum and materials
- Develop solid relationships with operational stakeholders, customers, and business partners
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Doctor of Pharmacy degree obtained
- Obtained a current Epic certification in one of the following: Epic Willow Inpatient, Epic Willow Ambulatory, or Epic Willow Inventory
- Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
- 2+ years of Epic Build Experience designing pharmacy and ancillary workflows
- Proficiency with MS Excel, PowerPoint, and SharePoint
- Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
Preferred Qualifications:
- Active pharmacist license in a US state or territory
- Current certification and experience working in Epic’s Beacon module
- Experience working as a pharmacist in a hospital or oncology setting
- In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic’s suite of EMR applications
- Ability to travel 10-15%
- Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills
- Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
- Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams
- Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills
- Demonstrates a solid ability to build partnerships and influence others. Work across team, group, and business boundaries to drive commonality and reusability in solution to real-world problems
- Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $97,300 to $176,900. The salary range for Connecticut / Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
location: remoteus
Engineering Manager (SEO)
Location: San Francisco, CA or Remote (Based in the U.S.)
NerdWallet is looking for an experienced Engineering Manager to lead a team of talented engineers that build and maintain consumer facing experiences with a focus on maximum SEO impact. Our best-in-class SEO program is one of the most competitive in the nation for helping consumers bring clarity to life’s financial topics. We believe that creating superior user experiences is critical to the continued competitiveness of our SEO program. Successful candidates will have a proven track record of building and mentoring high-end engineering teams, and are excited to build world-class, high scale products.
If you were here 6 months ago, here are some things you might have worked on:
- Launch of Reviewer and Author pages to influence Expertise, Authoritativeness and Trustworthiness across all of NerdWallet.
- Contributed to operationalizing CWV monitoring across top NerdWallet pages
- Ideate on impactful ways to support cross functional teams on SEO best practices and strategies.
Where you can make an impact:
- Lead a team of talented engineers and collaborate closely with a product and design partner to deliver technology solutions that drive results today and in the future
- You will be responsible for the technical execution of your team, ensuring we are finding the right solution at the right time to drive value to the business while balancing the technical health of your systems
- Manage engineers career paths and performance
- Manage development cycle for multiple software projects concurrently
- Coordinate and guide architecture decisions. Role model in achieving a high level of technical excellence and stability
- Maintain and improve operational excellence (monitoring, SLAs, post-mortems, etc.)
You are:
- Consumer focused SEO is consumer-first and so is our team
- Enthusiastic about technology and its application to business results
- A hands on leader: You are an effective people manager that enjoys collaborating and mentoring a team of talented engineers.
- Communicative and collaborative: You are able to work effectively with others. You will be working closely with developers and product groups to build features and high quality scalable products.
- High-energy, company first, positive attitude: Must be motivated to work hard in a fast-paced environment.
- Pragmatic. You assess the situation and understand when we may be under-engineering or over-engineering for the given situation
- Organized and understand agile project management philosophies such as WIP, critical path, iterating, shrinking cycle times, and getting value from an MVP delivery early.
- Excited to help consumers with their financial decisions and future!
Your experience:
We recognize not everyone will meet all of the criteria. If you meet most of the criteria below and you’re excited about the opportunity and willing to learn, we’d love to hear from you.
- At least two years of managing engineering teams
- Experience recruiting, mentoring, and developing engineers
- Experience delivering software at scale
- Past coding experience on consumer focused teams
- Bachelor’s Degree in Engineering, Computer Science or a related field or equivalent experience
Where:
- This role will be based in San Francisco, CA or remote (based in the U.S.).
- We believe great work can be done anywhere. No matter where you are based, NerdWallet offers benefits and perks to support the physical, financial, and emotional well being of you and your family.
What we offer:
Work Hard, Stay Balanced (Life’s a series of balancing acts, eh?)
- Industry-leading medical, dental, and vision health care plans for employees and their dependents
- Rejuvenation Policy Flexible Time Off + 13 holidays + 4 Mental Health Days Off
- New Parent Leave for employees with a newborn child or a child placed with them for adoption or foster care
- Mental health support through Ginger.io
- Financial wellness, guidance, and unlimited access to a Certified Financial Planner (CFP) through Northstar
- Paid sabbatical for Nerds to recharge, gain knowledge and pursue their interests
- Health and Dependent Care FSA and HSA Plan with monthly NerdWallet contribution
- Weekly Virtual Bootcamp, Yoga, and Mindfulness Meditation sessions
- Monthly Wellness Stipend, Cell Phone Stipend, and Wifi Stipend
Have Some Fun! (Nerds are fun, too)
- Nerd-led group initiatives Intramural Sports, Employee Resource Groups for Parents, Diversity, and Inclusion, Women, LGBTQIA, and other communities
- Hackathons, Happy Hours, and team events across all teams and departments
- Company-wide events like Little Nerds Day (aka bring your kids to work day, even if you’re remote!) and our annual Charity Auction
Lifestyle (Be your best self – we’ll take care of the details)
- Our Nerds love to make an impact by paying it forward Donate to your favorite causes with a company match
- Work from home equipment stipend and co-working space subsidy
- Anniversary recognition program choose from different items and experiences
- Commuting stipend
Plan for your future (And when you retire on your island, remember the little people)
- 401K with company match
- Annual Enrichment Stipend for learning and development
- Be the first to test and benefit from our new financial products and tools
- Access to Rocket Lawyer for online legal support and resources
If you are based in California, we encourage you to read this important information for California residents linked here.
NerdWallet is committed to pursuing and hiring a erse workforce and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any characteristic protected by applicable federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
#LI-AL1
#LI-Remote
location: remoteus
Title: System Administrator III
Location: United States – Remote
About the Team
The Client Engineering team builds solutions that enable collaboration across the company. We engineer and oversee identity management, build and manage client platforms, and implement and administer all collaboration tools in our environment. We are the glue that holds teams together at DoorDash!
About the Role
The System Administrator II will be responsible for automating processes relating to identity access management, onboarding processes and application integrations. To be successful in this role, you will need to be fluent in Bash and Python programming languages. The IT System Administrator team helps maintain compliance efforts for the many systems we support and aids our Service Desk team as a point of escalation.
This role reports to the Senior Manager of Client Engineering and is 100% remote with occasional travel.
You’re excited about this opportunity because you will
- Maintain and streamline identity access management
- Fully integrate, test, and scale applications for the company
- Automate and streamline onboarding and offboarding processes
- Maintain compliance with access review, change management and reporting
- Utilize API’s for system automations
- Work on enterprise system integrations and migrations
We’re excited about you because
- You have several years of experience as a systems engineer
- You understand code deployment and value reliability, performance and security
- You have Okta administration and workflow experience (certification preferred)
- You work as a cross-functional employee and enjoy being a resource
- You exemplify exceptional customer service while maintaining SLA’s
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate erse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a erse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is $107,100 – $144,900, plus opportunities for equity and commission. Compensation in other geographies may vary.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Data Analyst, Data Science
Regular Full-Time Professional Chicago, Illinois, US Remote, Remote, US West Palm Beach, Florida, US Requisition ID: 2269About Susan G. Komen:
Susan G. Komen brings a 100% virtual working environment and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 30 years, we’ve led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. and in more than 30 countries. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, global outreach and public policy initiatives in order to make the biggest impact against this disease.Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment, and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two way accountability with a focus on continual improvement both personally and professionally!
What You’ll Be Doing in the role of Data Analyst:
The Data Analyst is a member of the Data Science team within Komen’s Mission ision. The Data Science team is part of the Scientific Strategy and Programs team, which works at the intersection of science and patient advocacy to translate scientific strategy and patient insights into programs that will accelerate research discoveries to save lives. Specifically, the Data Science team facilitates the use of a variety of data to fuel scientific discoveries and improve breast cancer outcomes.The Data Analyst applies analytics skills and tools to support and monitor the use of Komen’s research data repository for research projects and associated programs that are part of Komen’s Big Data For Breast Cancer (BD4BC) Initiative. The BD4BC Initiative is designed to (1) empower the public with information and tools to make the sharing of health care data understandable and easy to do, (2) address challenges of incorporating big data applications into breast cancer research and clinical care and (3) use big data to fuel scientific discoveries and accelerate the delivery of equitable, patient-focused care. A primary goal is to increase the participation of erse populations in research studies associated with this Initiative.
What You Will Bring to the Table:
- Work closely with Clinical Research Data Manager to support the use of Komen’s research data repository by a variety of researchers to fuel breast cancer research and discovery.
- Work with Clinical Research Data Manager, advisors, and/or external researchers, to explore, mine, process, aggregate/curate and visualize datasets from the registry and/or other sources. Reorganize data in a format that can be easily read. Filter and prepare data for use by researchers.
- Perform complex analyses and apply statistical tools and data science methods to interpret data sets and extract trends and patterns that could be valuable for assembling cohorts, hypothesis generation, predictive analytics, and trouble-shooting.
- Create appropriate documentation that allows stakeholders to understand the steps of the data analysis process and duplicate or replicate the analysis if necessary
- Work collaboratively with appropriate business units and engineering teams to provide feedback on long term data platform architecture, process improvements, and data-related policies, procedures and governance.
- Work with vendors, as directed, to facilitate efficient data collection and processing and ensure quality deliverables are received
- Assist with the management of data requests/research proposals, as needed.
- Work closely with Clinical Research Data Manager to monitor progress toward milestones, objectives and outcomes related to the participation in and use of Komen’s breast cancer research registry.
- Query data, tabulate summary statistics and create visual representations (charts, graphs and other methods) to effectively describe the registry (including its participants, research data, uses) and communicate trends and patterns in datasets.
- Create reports and other materials as instructed to ensure internal and external stakeholders are apprised of progress and impact.
- Provide subject matter expertise to develop, implement, and maintain databases, data collection systems, data analytics and other strategies that optimize data collection, data quality and data use to accomplish programmatic goals. Provide support and expertise to other research projects and BD4BC programs as needed.
- Perform all other duties as assigned.
We Already Know You Will Also Have:
- Demonstrated technical expertise regarding data models, database design, data mining and segmentation techniques, including coding skills in languages such as SQL, Python and/or R; spreadsheet tools such as Microsoft Excel or Google Sheets; and data visualization software such as Tableau, PowerBI, or Qlik. Mathematical and statistical skills are also valuable to help gather, measure, organize, and analyze data.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Knowledge of the healthcare industry, with an emphasis on the use of health data and of technology in health care.
- Adept at queries, report writing, and presenting/communicating findings. Ability to communicate complex ideas in a clear and straightforward manner, while also considering interpretation of the written communication
- A team-oriented attitude, strong cross-functional collaboration skills and proven ability to work in a matrixed, global organization with remote staff.
- Self-motivated and willing to take responsibility and ownership for timely and high-quality work. Ability to follow instructions and execute plans. Proven ability to manage multiple projects simultaneously.
- High degree of professionalism, maturity, executive presence, business understanding and confidentiality.
Work Experience: 2 – 5 years
Education: Bachelor’s Degree: Mathematics, Statistics, Economics, Finance, or Computer Science
Preferred experience includes:
- Expertise in applying data science methods and working with health data.
- Experience working with disparate datasets and/or data from erse communities, particularly those underrepresented in research.
- Experience working as data analyst on clinical, health research, and/or scientific projects.
- Experience working with data from multiple data sources, including patient registries, state or federal agencies, health care programs and/or Medicare or Medicaid is a plus
- Familiarity with database/CRM software (Salesforce), survey software (Qualtrics), and/or collaboration/project management tools such as Asana preferred.
- Advanced level of computer/technical skills, including proficiency with coding languages (SQL, Python and/or R), spreadsheet tools (Microsoft Excel, Google Sheets) and visualization software (Tableau, PowerBI, or Qlik).
Travel requirements required outside of your office will be less than 25% or more depending on our business needs.
So what’s in it for you?
Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures. That is what Komen provides away from the computer: Competitive salary $55K-$65K, exact compensation may vary based on skills, experience, and location.- Health, dental, vision and a retirement plan with a 6% employer match
- Generous Paid Time Off Plan
- Flexible work arrangement in a fully remote working environment
- Bi-weekly work from home stipend
- Parental leave
- Tuition Reimbursement
- A culture of learning and development
- And so much more!
Susan G. Komen is fair and equal in all of its employment practices for persons without regard to age, race, color, religion, gender, national origin, disability, veteran status or sexual orientation. Additionally we embrace Diverse Teams & Perspective and we find strength in the ersity of cultural backgrounds, ideas, and experiences.
location: remote
Location: International, Anywhere; 100% Remote
Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale.
Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.
Our Product Team is looking for a passionate Technical API Writer who can easily write for audiences of varying technical expertise.
What you get to do:
You will contribute to https://developer.paymentology.com/, our API documentation and open-source projects.
You will be responsible for creating and maintaining end-user documentation which may include creating conceptual information, step-by-step procedures, API descriptions and example commands.
You will be one of the first to try Paymentology’s new features, as you work with our developers and designers to improve the user experience and API design. You need to care deeply about the power of the written word, effective communication, and what makes a great reader experience. You need to enjoy writing for a global technical audience.
- Own and Manage Technical Document Creation
- Own the creation, management and distribution of all technical documentation (quick start guides, installation guides, user guides)
- Own, create and maintain external documentation for all Paymentology products and services on the portals (using Swagger Documents for the API reference)
- Analyse existing and potential content
- Review existing documentation to ensure up-to-date and accurate information
- Look for opportunities to create documents, which will be useful to end-users
- Lead the process to create documents, working with internal teams to build the content
- Documentation processes across Paymentology
- Assist with leading and building the strategy to develop and maintain consistency in documentation across Paymentology
Requirements:
What it takes to succeed:
- A technical background that enables easy interaction with software developers
- A demonstrated ability to deliver high-quality technical documentation that helps customers
- Expertise at writing for both technical and non-technical audiences, with knowledge of XML and REST protocols
- 2+ years of experience writing API documentation
- Familiarity with one or more technical content authoring and content management tools
- A love of scoping and planning technical writing deliverables based on product plans, prototypes and specification
- An ability to develop cross-functional rapport and relationships with stakeholders
- Familiarity with common source control and bug tracking tools (Git, JIRA)
- A love for creating visuals, such as screenshots and videos, using screen capture and screen recording tools
- A self-starter, with great attention to detail, strong time-management skills and an eagerness to learn about complex systems quickly
- A passion for research, requirements gathering, planning, SEO writing, editing, proofreading and devotion to customer success
English is our company language, so it is important that you are able to communicate fluently. This is a full-time, remote contractor position and we are looking for candidates in EMEA. Working flexible hours is essential for our remote team to function.
What you can look forward to:
At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.
#LI-Remote
location: remote
Location: International, Anywhere; 100% Remote
Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale.
Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments
As an Advanced Support – Senior Manager, you will lead a team who are responsible in resolving the more technically challenging queries whilst also enabling the more junior members to achieve these outcomes themselves. We have an amazing Global Customer Support team ensuring that our enterprise customers around the globe receive world-class service of the highest level, and now we need you!
What you get to do:
This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in this team, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care.
You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure.
You will be able to communicate effectively and efficiently with all of our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound & Outbound calls, Chat and Email channels.
You are able to coach, mentor and lead a team or managers, providing help when they need it and bringing out their very best. You know how to provide feedback and manage performance. You are a perfect match to what we are looking for if you find yourself constantly striving for more and doing your best every day to achieve excellent results
- Provide strong leadership that guides the team to think both tactically and strategically in the delivery of support.
- Be very customer focused with strong communication and interpersonal skills
- Deliver results against a defined set of objectives that includes tactical metrics, strategic innovation, and cross functional collaboration between disparate organizations internally.
- Establish team OKRs and metrics to keep team members accountable
- Develop, implement, and maintain effective internal and external communication
- Identify and plan for future resourcing needs
- Recruit and on-board staff as required
- Ensure effective communication within the business by holding staff meetings, and Employee roundtables to provide clear and concise direction;
- Develop and maintain effective management of staffing, training, coaching, performance standards, and supervision.
- Provide development to all levels of employees from Advisor to manager level, ensure successful succession planning within the operation;
- Ensuring targeted service and performance standards are achieved or exceeded.
- Manage metrics, customer satisfaction, and reporting on statistical performance levels related to the business.
- Develop analytic, strategic and technical resources to meet client expectations and ensure satisfaction.
- Manage escalations and collaborate with peers.
- Engage directly with customers (external and internal) as required to ensure customer satisfaction
- Ancillary project management.
- Ensure employee satisfaction, engagement and proactive retention
- Take ownership by coordinating the feedback to the customer where analysis is required from other implementation and development departments
The role is erse especially as you’ll be working with global clients and partners across multiple continents. In order to achieve this, you’ll first need to become familiar with transaction processing concepts. Agents receive and give training to colleagues across departments on a regular basis, thus you will be receiving extensive support.
Requirements:
What it takes to succeed:
- Bachelor’s Degree in Computer Science or Computer Engineering and/or equivalent working experience.
- Minimum 7-10 years of management experience leading a global customer service organization.
- 10+ years of professional experience in support or engineering in finance and/or technology.
- A proven track record of delivering exceptional service for customer
- Strong negotiation, interpersonal, written, oral communication and presentation skills required
- Experience building, operating and enhancing 24x7x365 customer support teams.
- Experience working cross-functionally and articulating complex problems clearly.
- A passion and talent for writing along with excellent verbal communication skills.
- Exceptional business acumen coupled with high emotional intelligence
- Excellent coaching skills required
- Fluent in English
- Demonstrated success in creative problem solving, finding viable alternative solutions to keep the customer’s issues resolved
- You Possess the ability to translate incidents into a systematic improvement in systems and processes.
- Team player skills to collaborate inside and outside the organization to achieve team and product success
- You have a Player/Coach mindset
- Open-mindedness, willingness to learn, and ability to fail fast to keep progress moving forward
- Passion to engage in solving customer issues and helping them succeed
- Experience with Postman or relevant tools
- Excellent verbal and written communication skills in English – to ensure customer issues and resolutions are understood, translated and documented accurately
- Working knowledge of Linux Commands, SQL scripts.
- Knowledge on DevOps automation tools is a plus i.e. Jenkins, ELK, DataDog, Terraform etc.
What you can look forward to:
At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.
#LI-Remote
location: remote
Location: International, Anywhere; 100% Remote
Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale.
Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.
As a rapidly scaling digital payments company, Product is at the core of everything we do. We’ve built globally distributed teams and are looking for amazing Solution Architects to join us to ensure we continue to effectively scale in new & existing markets and build the best payment solutions in the world.
What you get to do:
A key part of your role as a Solution Architect in Paymentology will be guiding product & engineering teams to ensure conformation to your design, and governance through a well-formulated process.
You will work within a team product managers and multiple developers.
The ideal candidate will combine excellent technical skills and communications expertise with a collaborative approach that will demonstrate the value of communications and stakeholder engagement.
Requirements:
Paymentology’s Product Team currently has a number of new Solution Architect roles open:
What it takes to succeed as a Solution Architect (Portals)
- Together with the Portals Team, help design and build a state-of-the-art customer portal for Paymentology’s customers, which provides a one-stop-shop for card issuing and processing
- Experience having architected customer-facing portals
- Ability to propose effective solutions to challenges identified by the Product Manager via user stories, flow diagrams, and service diagrams and descriptions
- An understanding of business requirements and front- and back-end development and technologies
What it takes to succeed as a Solution Architect (Tickets)
- Investigate and solve critical, complex and highly technical issues using mostly code-level techniques, such as trace and source code analysis, debugging tools and reverse engineering techniques
- Responsibility for driving Product Engineering engagement
- Ability to handle highly complex, politically charged and financially important cases – by utilising your collaboration and conflict resolution skills – and acting as a key collaboration point for support teams
- Drive to become the world’s best in your area of expertise
- Ability to thrive under challenging circumstances and engage in difficult situations, while simultaneously learning
What it takes to succeed as a Solution Architect (Reporting)
- Ability to collaborate with the Reporting Team to design and build state-of-the-art reports for Paymentology’s clients, which provide insights on payments and help clients with reconciliations requirements
- Experience having architected data-driven applications/reports
- Ability to propose effective solutions to challenges identified by the Product Manager via user stories, flow diagrams, and service diagrams and descriptions
- An understanding of business requirements and front- and back-end development and technologies
- Excellent problem solving skills, client facing expertise, SQL or NoSQL experience, and writing performance-optimised queries
What it takes to succeed as a Solution Architect (Rules Engine)
- Taking responsibility for ensuring that the definitions of solution designs are in line with the broader Rules Engine strategy, allowing for the appropriate integration of AI and Machine Learning at an operational level
- Experience with modern architectural patterns and approaches
- A deep knowledge of AI and Machine Learning
- Excellent problem solving skills and client facing expertise
English is our company language, so it is important that you are able to communicate fluently. This is a full-time, remote contractor position and we are looking for candidates in Europe. Working flexible hours is essential for our remote team to function.
What you can look forward to:
At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.
#LI-Remote
Location: US Locations Only; 100% Remote
Cascade Financial Technology Corp is seeking a Technical Business Analyst to collaborate directly and document product features and enhancements for our Fintech Card Issuing Platform. Our Business Analysts are responsible for liaising, defining, and managing software builds through the review, analysis, evaluation, and documentation of executive leadership, client, system, and user needs.
By participating as a Subject Matter Expert (SME) in a cross-functional team through requirement definition and documentation along with the formulation of end-to-end workflows, you’ll be engaged in “all things product” in the SDLC of our projects – from conceptualization to implementation and release.
Our ideal candidate will have a passion for, and history of, documenting technical requirements and releasing top-notch B2B and B2C experiences on both web and mobile platforms, combined with an intimate understanding of database structures, API scripting, reporting methodology, and QA best practices.
WHAT YOU’LL DO
- Elicit and gather requirements by reviewing UI/UX and business needs in collaboration with our clients, UX designers, and executive leadership.
- Define product requirements and commit documentation within Atlassian. Confluence and JIRA, while ensuring successful knowledge transfers with technical team members.
- Construct workflows and wireframes in Balsamiq, LucidChart, and/or similar tools to demonstrate customer lifecycles, user journeys, and technical processes.
- Ensure all high-level designs and criteria are converted into user stories with clear acceptance criteria and use cases.
- Groom and manage backlogs of user stories, refinements and estimates based on priorities.
- Assess technical feasibility by working with technical leads to tie backend documentation and capabilities into requirements needed to accomplish the desired frontend UI/UX.
- Support Project Managers and Product Managers with agile ceremonies including sprint retrospectives, sprint demos, standups, sprint planning, and more.
- Support quality assurance for user story acceptance by working with QA Engineers to ensure that the delivered features meet client acceptance criteria with appropriate test cases.
- Support SCRUM teams with general inquiries around requirements by answering questions and coordinating with stakeholders on retrieving the needed information.
- Work with CTO and development leads to diagram system processes and flows.
- Contribute to continuous improvement of business analysis best practices and methodologies.
WHAT YOU’LL BRING
Experience and Knowledge:
- Bachelor’s degree in Business Administration, Computer Science or a related degree.
- 5+ years of experience working as a Business Analyst and/or Developer with exposure to both Front-end and Back-end development.
- 5+ years of experience working within the technology or software development industry. (Fintech experience is a bonus)
- Deep knowledge of Atlassian (JIRA/Confluence) products.
- Deep knowledge of LucidChart/Visio/Balsamiq products.
- Fundamental knowledge of Microsoft SQL and DBs.
- Fundamental knowledge of REST APIs.
- Working knowledge of Microsoft Office products.
- CSPO certified SCRUM Product Owner preferred.
Capabilities:
- Capability to define requirements on a “green field” product from conception to launch.
- Previously worked on custom B2B and/or B2C payments products delivered to market.
- Ability to convey complex system specifications via organized product requirements.
- Proactive communication style with the ability to act as a thought and collaboration lead.
- Strong problem-solving and creative capabilities.
- Strong technical skills with the ability to conceptualize databases and test partner APIs.
- Strong organizational skills with the proven ability to complete complex tasks on multiple projects with minimal supervision.
- Strong interpersonal skills with the ability to work effectively in a distributed team environment.
- Naturally curious with a desire to discover solutions to both everyday and unique situations.
- Passion for technology and innovation.
- Contribute to an efficient agile workflow: For each hour of your time, can you save our development teams 10 hours?
Job Type: Full-time
Work Location: Las Vegas, NV (or Remote for Right Candidate)
Benefits:
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Stock Options
• 401K
Our Vision
We Power What FinTech Innovators Imagine.
Our Mission
Our mission is to empower our clients to launch the most innovative and inclusive payment products and services in the world. We will enable our clients to get their products into the market quickly with high-quality and easy-to-use API’s, mobile-first web designs, and smartphone applications. We will provide innovative technology through the Cascade Cloud and deliver best-in-class client services with a sense of warmth, inidual pride, and company spirit.
Our Values
• Accountability: Follow Up and Follow Through in everything we do.
• Quality: To go above and beyond, never compromising on quality, by continuously developing robust and secure products and services.
• Innovation: To leverage collective genius to empower innovation in everything we do.
• Service: To be obsessed with delivering success by best understanding and satisfying the needs of our clients.
• Integrity: To be honest, transparent, and committed to doing what is best for our clients and our company.
• Teamwork: Foster collaboration to achieve greatness and personal growth.
• Happiness: Paying for what you want should be easy. We view our role as not only making payment technology secure, easy, and accessible for our clients, but in helping their customers get what they want when they want it. In short, we want to make everyone who comes in contact with our products and services happy…Every. Single. Time.
Location: US Locations Only
Location: International, Anywhere; 100% Remote
Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale.
Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.
The role of the Advanced Customer Support Services Engineer is to help the support team resole the more technically challenging queries whilst also enabling the more junior members to achieve these outcomes themselves. We have an amazing Global Customer Support team ensuring that our enterprise customers around the globe receive world-class service of the highest level, and now we need you!
What you get to do:
We are looking for an enthusiastic, disciplined and dedicated inidual who has a passion for working in the world of technology and mobile payments.
- Provide technical and business-related knowledge to the L1 team to help resolve customer queries, this includes knowledge management (documentation)
- Detect possible service interruptions to our partners and anticipate potential problems
- Incident Management and Root cause analysis (mature problem, configuration, change mgmt., process)
- Analyze service performance trends
- Escalate to appropriate group a detailed issue tracking (ticket), status update to logger (requester)
- Process automation capabilities & detect possible procedural improvements
- Resolve customer queries that have been forwarded by the Level 1 team
- Take ownership by coordinating the feedback to the customer where analysis is required from other implementation and development departments
- Perform customer service monitoring value analysis
- Carry out specific research for technical queries both internal and external
- Coordinate minor configuration changes that must be performed by customers
- Monitoring of specific transactional flows
- Participate in monitoring of internal operational processes
- Creation of system generated alarms to anticipate potential partner service interruptions
The role is erse especially as you’ll be working with global clients and partners across multiple continents. In order to achieve this, you’ll first need to become familiar with transaction processing concepts. Agents receive and give training to colleagues across departments on a regular basis, thus you will be receiving extensive support.
Requirements:
What it takes to succeed:
This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in this team, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care.
You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure.
You will be able to communicate effectively and efficiently with all of our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound & Outbound calls, Chat and Email channels.
You will wear multiple hats on any given day, and you will know when to roll up your sleeves and get your hands dirty and know when to pull back and educate and enable the L1 support team to do the job just as you would do.
- Bachelor’s Degree in Computer Science or Computer Engineering and/or equivalent working experience
- 5 plus years of Application/Product support experience
- Passion to engage in solving customer issues and helping them succeed
- A developed approach to troubleshooting customer and technical issues
- Demonstrated success in creative problem solving, finding viable alternative solutions to keep the customer’s issues resolved
- Ability to manage and prioritize daily tasks based on business impact, maintaining focus on service level agreements
- Team player skills to collaborate inside and outside the organization to achieve team and product success
- You have a Player/Coach mindset
- Open-mindedness, willingness to learn, and ability to fail fast to keep progress moving forward
- Experience with Postman or relevant tools
- Excellent verbal and written communication skills in English – to ensure customer issues and resolutions are understood, translated and documented accurately
- Working knowledge of Linux Commands, SQL scripts
- Knowledge on DevOps automation tools is a plus i.e. Jenkins, ELK, DataDog, Terraform etc.
What you can look forward to:
At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.
#LI-Remote
location: remoteus
Sr. Technical Writer
REMOTE, US
PRODUCT DESIGN
FULL-TIME
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Xometry is looking for a Technical Writer to join a new writing team within Product Design. Reporting to our Manager of UX Writing and Technical Content, you would be responsible for creating, improving, and standardizing internal and external documentation.
Team Values
We support each other’s success. We take it as both an inidual and a team responsibility to foster an environment of support and learning. We are resources to each other; we share knowledge regularly, share feedback freely, and coach each other as peers. We support each other through challenging situations, pick each other up when we make mistakes, and celebrate our wins together.
We take the time to understand and listen to each other. We create space for people to offer different (and sometimes differing) perspectives and incorporate that into our decision-making. We look to highlight our inidual strengths and find ways to incorporate them into our research practice.
We are flexible. We have the flexibility to approach our work using the techniques and methods appropriate to the problem at hand. At the same time, we can rely on the systems and guidelines that we’ve developed to feel more confident that their decisions fit within our strategic direction.
We are collaborative. We gather perspectives from our customers, our stakeholders, and our colleagues to help make informed decisions about the direction of our experience. We have a seat at the table, and we use it to facilitate richer discussions about our customer’s needs.
Responsibilities
Creating methods and systems to improve the breadth and depth of internal documentation.
Updating existing documentation as the platform grows and changes over time.
Writing guides and FAQs for new and existing features.
Collaborating with designers, researchers, developers, and product managers on technical and project documentation.
Working alongside other members of the writing team to improve consistency and quality of language throughout the company.
Performing internal and external research to establish best practices and reduce knowledge gaps.
Who You Are
You have 3+ years of experience as a Technical Writer at a SaaS or tech company.
You have worked on cross-functional teams alongside subject matter experts.
You have experience organizing internal documentation to improve usage and find-ability.
You can prioritize and manage your own work.
You have experience learning and writing about new industries.
You have experience building relationships across multiple departments.
You have a strong eye for detail.
You can explain complex ideas concisely.
You are comfortable providing and receiving feedback in a group setting.
You can clearly articulate your decisions.
If this job isn’t for you but you have a friend who may be a perfect fit – share this job with them!
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
location: remotework from anywhere
Senior Product Data Analyst
at Oyster
Remote
One platform, a whole world of opportunity
Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.
When it comes to global employment, we walk the walk. We’re proof that companies don’t need an office to create a highly-engaged culture. Since the company’s inception in January 2020, Oyster has:
Created a fully-distributed, vibrant team of 500+ employees across 60+ countries
Established a erse leadership team and an employee base that’s 60% female
Achieved one of the highest employee engagement scores in its class
Raised $150 million in Series C funding at a valuation of over $1 billion!
Our momentum speaks to the power of global employment and we’re just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we’d love for you to apply!
Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever.
To create the best experience for our new hire (you?!) this role does require that you are based within +4 to -8 UTC
We are hiring a Senior Product Data Analyst to join our expanding Data Insights team. You will support our product teams as we continuously ask, who are our users and how do they use Oyster’s solution? You would help us make data driven decisions and build systems, tools, and processes from the ground up.
You will be working closely with product managers, designers, platform engineers, and data engineers.
What you’ll do
- Create reports and dashboards showing the impact of new features and product enhancements using platform data, user behaviors, and cross functional data in Marketing, Sales, Customer Operations, Finance
- Identify data that we need but do not have today
- Recommend changes to product capabilities or user experiences based on data
- Monitor product-wide metrics and user behaviors for issues, trends, and experiment proposals
- Mentor product teams to use our product analytics tools so they can help themselves
- Research and implement new tools that improve our data insights
- Be competent. Embrace the uncomfortable. Always be learning. Be unquestionably ethical and transparent. Have humility. Work hard. Celebrate wins. Be a team player.
What we’re looking for
- 3+ years of work experience in product and business analytics
- Excellent SQL skills
- Experience with product analytics and BI tools and willingness to learn new solutions
- [BONUS] Experience with B2B SaaS
- [BONUS] Experience working with products and technology supporting HR, Payroll, Benefits, or Time Management operations
- [BONUS] Experience working on teams at a globally distributed company
You’ll also need…
- A reliable home internet connection (or be able to get one)
- Fluent English language skills
How we work together at Oyster
Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. We build trust. We thrive together.
Our mission is to create a more equal world one global hire at a time. Everything we do ladders up to our mission and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.
We embrace asynchronous communication and collaborative work and we share how we work in the Oyster Public HQ to help other global teams learn from our experiences.
How YOU work
Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our erse team, we’ve created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.
- Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you’re authorized to work where you live, the world is truly your Oyster.
- Paid time off: We’re all about taking breaks we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more).
- Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health.
- Wellbeing allowance: Each month, Oyster will top up your Juno wallet with a wellbeing allowance. Juno Points can be applied to anything that helps you show up to work as your best self, whether that’s your internet bill, a class, gym membership, or houseplants. The choices are endless!
- Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction).
- WFH stipend: We give you a laptop and $1500 for equipment so you can have your remote office up and running in no time. Check out Equipment at Oyster for more details.
The best jobs should be available to everyone
At Oyster, we celebrate a variety of perspectives and experiences and we’ve intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don’t necessarily check every single box, please consider applying. We’d love to hear how you might contribute to our mission and our team.
Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. Please email [email protected] with the subject line: Interview Accommodations if you require any reasonable accommodations throughout the recruiting process.
Updated over 3 years ago
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