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Suppliers Support Specialist

at Smartcat

Remote

Smartcat is the operating system for the global translation industry. Our team believes that the world becomes ever-more connected and interdependent. The borders that prevent people from trading, working together, and exchanging knowledge and innovations erode over time. That is the future we want to live in. Our mission is to speed up the pace at which that happens, building the best platform for Connected Translation. We don’t believe automation will render language professionals obsolete. Instead, we place powerful software into the hands of the millions of people working to globalize their own industries, plug them into our global supply network, and enable continuous delivery of multilingual content. With tens of thousands of customers and hundreds of thousands of freelancers translating together on Smartcat, we are well on our way.

Mission

The mission for Suppliers Support Engineer role is to provide high-quality support for Smartcat’s suppliers by offering assistance with empathy, passion and clear communication, collaborating closely with the product team by reporting feedback and escalating issues (feature requests, bugs, etc.) as needed and to increase user trust and loyalty to the platform. Help the team match supply and demand ratio. By delivering excellent support to our amazing users, you’re expected to keep CSAT on high-level according to defined KPIs.

Responsibilities

• Resolve suppliers support requests in modern ticketing systems such as Zendesk and YouTrack
• Brainstorm and troubleshoot complex issues
• Develop and maintain documentation for the user’s help center and internal usage
• Escalate suppliers requests to other teams (product, infrastructure, devops, etc.)
• Engage and collaborate with engineers, analysts, testers, product managers and other customer facing teams.
• Research, troubleshoot, and resolve suppliers issues in an accurate and timely manner

Requirements

• Excellent English communication skills
• Truly love helping and teaching people
• Experience as a project manager
• Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
• Growth mindset
• Openness to constructive feedback and the opinions and ideas of others
• Ability to articulate ideas clearly
• A data-driven approach. Ability to justify decisions using concrete metrics
• Integrity and full commitment
• Considered as an advantage: Experience working with remote teams
• Considered as an advantage: Experience working as support engineer

Why joining Smartcat might be your best move so far

• The ongoing rise of the content economy is causing a massive shift in the language industry. All today’s megatrends big data, artificial intelligence, machine learning are converging in it at lightning speed. Smartcat’s disruptive business model taps into this $50b industry with a market network where buyers and suppliers connect, collaborate, and leverage our free-to-use workflow SaaS. The next decade will be the era of market networks and reinventing the $10 trillion service economy, and we’re pioneering this global transformation in all things language-related
• You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work, and millions of people exchange knowledge and ideas in the world
• While the language industry is big and fragmented enough to keep us busy building a billion-dollar company in the next few years, we are already seeing how the network naturally expands to adjacent language and content-related verticals, expanding our TAM and making our journey even more exciting
• We are a global team of 150+ enthusiastic people, with hubs in Boston, London and Yerevan and our users and partners are scattered all around the globe. We’re eager to succeed and transform the world of language services for the better. We grow aggressively while preserving our culture of empathy. As erse as we are, we love working and having fun together, and we’re sure you’ll love working with us too
• Smartcat is backed by Matrix Partners, FJ Labs, and other top VC firms focusing on SaaS and marketplace startups (you might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp and Quora in their portfolios). This helps us innovate at a fast pace and learn from top professionals in other industries.

Senior Data Engineer

Flexible

time type

Full time

COVID-19 Notice

Our number one priority is the health and safety of ouremployees andAmeriCorps membersand their families;our students and school partners; and the community at large from COVID-19.Proof of COVID-19 vaccination isrequiredfor employmentand service– all staff members, including remote staff,and AmeriCorps membersare required tobe fullyvaccinated* no later than their start date. If you are unable to be vaccinated for medical reasons orsincerely-heldreligious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able toprovidesuch accommodations without undue hardship to theorganizationpursuant toapplicable law.Notwithstanding any languageherein, City Year willcomply withany state, local, or federal orders, statutes, or regulations that may conflict with the COVID-19 vaccination policy.

Compensation: $110,000.00 – $140,000.00 Annually Commensurate with Experience and Location

Work Location: 100% Remote

Position Overview

The Senior Data Engineer works closely with local City Year data experts, school district IT professionals and a multitude of partners to manage ingestion of data from many sources. Our ideal candidate is professionally experienced in all things Azure and familiar with dev ops. They will use their Azure experience, especially with Azure Data Factories and Databricks, to lead the end-to-end development and implementation of modern ETL/ELT data pipelines for our team. This candidate will be excited promoting the effective use of timely and accurate k-12 education data and empowering front-line practitioners with the information needed to have greater impact on the students we serve. The Senior Data Engineer reports to the Director of Data Management.

Job Description

As a Senior Data Engineer at City Year, you will:

• Be our resident Azure expert and trusted advisor for Azure
• Own the design, development, and implementation of modern data pipelines, data factories and data streams. This is a hands-on role.
• Lead the planning and then implement the data platform services including sizing, configuration, and needs assessment
• Lead development of frameworks, and data architectures for large-scale data processing that ensure timely and accurate processing of data into and among City Year’s systems and help implement them.
• Influence and make recommendations on the technical direction for the team by leveraging your prior experiences and your knowledge of emerging technologies and approaches
• Lead our team in identifying and promoting data management best practices
• Conduct full technical discovery, identify pain points, gather business and technical requirements, and explain the “as is” and “to be” scenarios to fully understand user stories from stakeholders and users
• Lead and participate in deep architectural discussions to build confidence and ensure customer success when building new solutions and migrating existing data applications on the Azure platform
• Serve as a leader in bridging the gap between technical and non-technical staff in understanding our data and its processing at City Year.
• Own the implementation and use of ETL and data management best practices, version control, and deployment strategies to ensure product quality, agility, robustness, and recoverability
• Partner with districts and internal customers to understand their requirements and implement data solutions.
• Create integrations between internal systems and support them operationally.
• Teach others in the DMEA team about Azure and proper practices to ensure all services and technology implemented can be supported by others on the team.

You must have:

• At least 3+ years of professional experience (not simply coursework or capstone projects) in the following:
  • Working in an Azure environment on ETL/ELT projects
  • Azure DevOps
  • Azure Databricks
  • Azure Data Factories
  • SQL
  • Python
  • Relational databases
  • Working with heterogeneous datasets/formats from many vendors, providers, and platforms
• Data Architecture experience
• Have experience and demonstrated ability to successfully integrate and manage data across disparate information systems
• Excellent written and verbal communication skills, especially the ability to express complex technical information in understandable and rigorously accurate terms as well as to express technical items in a manner that non-technical users can understand
• Attention to detail while working on multiple projects at once
• Demonstrated success and effectiveness working in and promoting a rapidly changing, collaborative, and time-critical work environment
• Significant experience with Microsoft Office, especially Excel

Nice to have:

• Some experience and familiarity with Databricks Lakehouse
• Experience in a role at a school district, CMO, or Ed-tech company with an emphasis on supporting end-user data needs
• Experience in an Agile environment
• Commitment to continuous improvement and City Year’s mission: our desire to focus talents on helping improve outcomes for kids in school and our AmeriCorps members who support them
• You love learning new things. You’re curious and ask good questions. You solicit feedback from others, accept it with grace, and act on it

What we offer:

• Your technical skills will be used to have a significant, positive impact on children’s education outcomes and future opportunities
• A role on a small, high-powered team that is integral to delivering on the mission of City Year
• Significant opportunity for professional and personal growth
• Space and opportunity to develop new technical skills
• Focus on creating a work environment that is erse, inclusive, equitable, and encourages belonging
• Learning opportunities to understand how the inequities built into our education system impact children as well as adults
• Opportunity to work with some amazing people!

Benefits

Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document.

Enterprise Architecture Technical Writer

• CategoryTechnology & Digital
• Job Id2023-0004851
• Location Remote, United States
• Full time

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

Job Description

U.S. Bank is going through a major technology transformation. As part of the transformation, Enterprise Architecture (EA) is playing a pivotal role to be the trailblazer, guide, mentor, and coach. One of the most important initiatives in EA is to communicate to its clients such as application teams. Target state architectural design guideline, process re-engineering, and other SDLC guideline are ever changing and evolving. We need to provide a one-stop shop, dynamic and real time feedback and always up-to-date information. Stalled information is more dangerous than no information at all. To achieve the goal of ever-green guide, it is important to have clear and effective communication/information through a well-designed EA portal and other channels.

We are looking for an experienced technical writer who can lead the content creation. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand. You will work with all EA pillars to understand and prioritize what information needs to be created and how to communicate in ways that are best to be understood and utilized by our customers.

Responsibilities

• Independently work with all EA leaders and team members to prioritize content that need to be created and communicated.
• Independently gather information from subject matter experts to develop, organize, and write content and documentation for EA organization
• complex information into simple, polished, and engaging content
• Research, outline, write, and edit new and existing content
• Obtain a deep understanding of EA visions/plans/guidelines to translate
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Work with UX designer where applicable to develop easy to use UI and workflow
• Evaluate content and develop innovative approaches for improvement
• Work with stakeholders to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in different mediums to maximize usability and fulfill accessibility requirement

Skills and Qualifications

• 2-4 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
• Has experience with technology transformation

Preferred Qualifications

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC) and Enterprise Architecture

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $112,880.00 – $132,800.00 – $146,080.00

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Technical Writer

Contract (Remote)

About Us:

We’re on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can’t build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We’ve been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we’re growing fast and excited for new teammates to join us who are the best at what they do. We’re passionate about building a company as erse and creative as the millions of people Notion reaches worldwide.

About The Role:

Documentation is at the core of Notion’s API — thousands of developers visit our developer site every day to learn how to use our APIs to build new and interesting integrations. Our developer site includes API references, guides, examples, and code samples to help guide our developers on their journey.

In this role you’ll be responsible for writing documentation for new APIs, revamping existing documentation and guides, and creating new code samples.

What You’ll Achieve:

• Write content for developers.notion.com, including reference documentation, tutorials, and other educational material for the developer audience.
• Continuously work to improve our documentation by identifying and addressing content gaps.
• Understand the needs of our community, coalesce their use cases, and write sample code to help inspire developers on their journey.

Skills You’ll Need to Bring:

• Be passionate about writing, both reference documentation and long form content, with an ability to explain complex technical concepts to a broad audience.
• Have a technical background with familiarity with REST APIs with the ability to write clean code samples.
• A portfolio of technical writing you have done in the past.

Nice to Haves:

• Previous experience writing technical documentation for an enterprise platform.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Notion.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Senior Security Engineer, Amazon Redshift

Job ID: 2326998 | Amazon Dev Center U.S., Inc.

Are you ready to change the world?

We are seeking a Senior Security Engineer who thrives in a fast-paced environment as a leader in Amazon Redshift’s Security Engineering Team.

Amazon Redshift is a fully managed, petabyte-scale data warehouse service in the cloud. Amazon Redshift offers fast query performance using the same SQL-based tools and business intelligence applications that customers use today.

You seek to e deep into details on business, operations, and engineering. You are a technical and detail-oriented leader who can build and grow organizations and other leaders. We have a team culture that encourages innovation and we expect team members and management alike to take high degree of ownership for their program vision and execution of ideas. You will have the opportunity to engage with systems that are at the cutting edge of technology. In addition to all Amazon Redshift engineering teams, you will work directly with AWS infrastructure and partner service teams. You will act as a leader who can prioritize well, communicate clearly, and have a consistent track record of delivery. You are proactive in removing roadblocks, pave the way for innovation, and can handle multiple competing priorities in a fast-paced environment. You will be a positive influencer across erse teams, be able to effectively rally support for your initiatives, and be able to help deeply technical teams create simple solutions to meet your program goals. You are able to handle business escalations with a data-driven approach.

In AWS we’re growing rapidly and we need leaders that are able to grow and scale their organizations at a rapid pace. You’ll also need strong judgment. In AWS, our leaders have a lot of ownership and autonomy so they need to be right a lot. You will have to be obsessed with delivering the most customer-centric experience for security engineering on the planet. Finally, you’ll need to be able to invent and simplify which is what we do every day on Amazon service teams. At AWS, we’re reinventing technology infrastructure in the cloud. We need leaders that are able to look at problems in new ways, inventing simple solutions to complex problems.

At Amazon, we strive to create an environment that makes every team member feel welcome and valued and enables everyone to perform at their best. This includes:

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender ersity) conferences.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

Key job responsibilities

In addition to a strong understanding of security technologies, tool development, offensive and defensive security tactics, and ideally some experience with data warehousing, database services, and distributed systems, you’ll need a number of other qualities to be successful in this role. You’ll need to lead and understand the operational challenges associated with managing a fleet of distributed systems that are heavily automated and interact with operational systems. You’ll be a leader in working with customers and partners on security controls, integration, and operations.

A day in the life

Each day, hundreds of thousands of developers execute billions of transactions worldwide on our cloud. They harness the power of AWS to enable innovative applications, websites, and businesses. The Amazon Redshift Security team works with every engineering team in Redshift to deliver on AWS’s commitment that security is our number one priority. In addition, we work with many partner AWS service teams to solve security challenges at massive scale. We build customer trust by building features and services that meet the security goals of our customers, from compliance to analysis. We e deep into security technologies such as new authentication systems, hardware security components, cryptography, system hardening, and massive-scale audit analysis.

About the team

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

BASIC QUALIFICATIONS

• BS in Computer Science or related field, or equivalent work experience

• 5+ years of experience in Security Engineering or Development of Security capabilities, supporting engineering projects from concept to delivery • 5+ years of security architecture, or assessment techniques and technologies • 5+ years experience building threat models • 3+ years of hands-on experience performing security assessments • 2+ years in two or more of the following technical categories:) — Virtualization security (Xen, KVM, QEMU) — Hardware security (PCB, JTAG, UART, SPI, ROM, microcode, custom ASIC/FPGA) — x86 and/or ARM chipset and firmware security (TPM, UEFI, TrustZone, Secure Boot, JTAG, PCIe) — Physical security testing at the machine level — Security testing of compute platforms (Server, PC or Mobile) — Working with erse physical tamper resistance and/or tamper detection techniques

PREFERRED QUALIFICATIONS

• You have deep knowledge of and proven development on AWS

• You are comfortable generating automated metrics to measure operations and program effectiveness • You thrive and succeed in a hyper-growth environment where priorities shift fast • You have a solid work ethic based on a strong desire to exceed expectations; hands-on experience working successfully in a very fast-paced, results-oriented environment • You have deep experience with security tools such as intrusion detection, log analysis and network scanning • You have deep knowledge of web, security, and networking protocols • You have prior P&L level ownership or equivalent work experience • You intrinsically demonstrate Amazon’s leadership principles • You possess the functional and technical depth for this role

Amazon is committed to a erse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For iniduals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,000/year in our lowest geographic market up to $247,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.

US, Virtual

AWS Software Development

Software Development

Technical Customer Service Specialist, AWS Customer Service

Job ID: 2322275 | Amazon Web Services, Inc.

US

DESCRIPTION

The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS’s Cloud Computing Services. This team focuses on assisting customers with account and billing related inquiries, and interfaces with internal Amazon organizations to provide the perspective of the Voice of the Customer.

As a Technical Customer Service Representative, you’ll engage with Enterprise level customers, providing training, support and analysis for their billing and account concerns. You will work with the other members of the AWS Enterprise team including Technical Account Managers, Sales and Solution Architects. You will be the Subject Matter Expert on Enterprise Account and Billing issues, proactively helping customers avoid potential risks and ing deep to understand the underlying root causes to resolve customer problems.

Virtual Workers: This role is aligned to the Eastern Time Zone. Employees must be based in the US and work will be aligned to an AWS office based on their time zone, and are not required to attend an office on a regular basis. If needed, virtual employees may go into an office for critical trainings, meetings and team-building events. These employees will follow agile seating when in office.

Key job responsibilities

• Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback
• Process Accounts and Billing related customer cases through case management, email, chat and phone tools
• Performing deep e analysis on Enterprise customer accounts and billing statements
• Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers
• Building close relationships with your customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS
• Driving projects that improve customer interactions with AWS account and billing information
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
• Assisting with Enterprise customer communication during AWS critical launches and support events
• Assuming responsibility for developing detailed knowledge about AWS specific product and features

This role does require the ability to work weekends and/or evenings.

About the team

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender ersity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek erse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS

• 2+ yrs. technical experience working with computer systems and technology components

• 2+ years of experience working in the Customer Service/Contact Center industry. • Demonstrated working knowledge in at least one technology domain area (cloud computing, internet, network, software, security, account management, Amazon services) • Associate’s degree or equivalent experience

PREFERRED QUALIFICATIONS

• Experience in account management positions and/or working with Enterprise customers

• Proven success in a fast-paced support environment • SQL and/or other relational databases experience • Experience with Amazon Web Services products and features or Cloud Computing technologies • Professional oral and written communication skills, presenting to an audience containing one or more executive team members • Bachelor degree in a technical related field

The base pay range for this position is $51,800-90,600/yr; Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Amazon’s internal or external careers site.

Records Manager

Remote

Full Time

Experienced

Savan Group is seeking a Records Manager to support the implementation of a federal client’s Records Management program as it transitions to a fully electronic record-keeping environment:

Roles and Responsibilities

• Support identification of electronic recordkeeping solutions within Microsoft 365 including the development and application of retention labels
• Support the development of records management standard operating procedures
• Advise agency records managers and OCIO staff on how to best leverage technology resources to manage electronic records
• Support management and oversight of the agency’s records schedule, including the identification and scheduling of unscheduled records
• Develop communications materials to promote awareness of records management activities, responsibilities, and program changes
• Perform an assessment of the agency’s records management program and provide recommended changes, including the development of policy and procedure updates
• Support the completion of site inspections to ensure on-site compliance with agency records management policies
• Support completion of annual NARA reporting requirements
• Develop and conduct records management training activities
• Assists Federal Records Managers responsible for leading, planning and managing the department/agency records management program for both core mission and administrative records, regardless of medium or format.
• Works to ensure that records/information assets are managed to ensure government accountability, protect the interests of the public, and mitigate records-related litigation risks.
• Provides technical expertise on agency-wide electronic and non-electronic records management issues

Minimum Requirements

• Bachelor’s degree in a related field or a Postgraduate degree may substitute for six (6) years of experience.
• Must possess at least 15 years of relevant work experience
• Experience supervising small teams
• Strong analytical skills, superior problem-solving skills, and demonstrates critical thinking
• Proven ability to anticipate requirements and proactively address new tasks to completion
• Excellent verbal and written communication skills
• Comfortable interacting with Senior Leadership/Executives
• Strong attention to detail
• Ability to prioritize and multitask in a fast-paced environment

Required Certifications

• Certified Records Manager (CRM) certification Required
• M365 certification required

Security Clearance:

• Requires a fully adjudicated, active (or recently deactivatedless than 2 years) TOP SECRET (DOE Q) clearance; must be able to obtain/maintain a DOE Q clearance.
• U.S. Citizenship is required.

Preferred Qualifications

• Experience with National Archives and Records Management (NARA) regulations/standards/guidance HIGHLY desired

Job Location and Schedule

• Remote
• Hybrid Schedule (Germantown, MD)

Application Process

Submit your application to the link on this page. Applicants selected for interviews will be notified by email or phone.

EOE, including disability and veterans.

Savan Group is an Equal Opportunity Employer and is committed to a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity, and sexual orientation, national origin, age (40 or older), marital status, disability, genetic information, status as a protected veteran, or any other applicable legally protected characteristics.

If you are an inidual with a disability and would like to request a reasonable accommodation for the employment process, please email your request to [email protected]. For more information about our company, please visit our website at www.savangroup.com.

This position requires that you be fully vaccinated against COVID-19 before your designated start date unless an exemption from this requirement has been granted as an accommodation for religious or medical reasons

Digital Analyst Senior or Lead

Job Number: 203563

Join Forbes’ 2022 Best Employer for Diversity!

As a digital analyst senior or lead, you’ll take on the dual role of owning data analysis for client-side paid search strategy and spending efficiency as well as for the small business insurance (SBI) product-specific quoting platform. In paid search analytics, you’ll handle the budgeting, testing, and return on investment modeling for both the commercial lines auto and SBI products. Working on customer experience analytics, you’ll categorize strategy and ensure data structures are in place to produce SBI product-level insights, quoting key performance indicators’ (KPIs) success measurement, and quoter trends/behavioral analytics. Additionally, you’ll necessitate the fusion of modern digital analytics with traditional database analytics when approaching data within our commercial auto and business insurance industries.

Remote work allowed.

Must-have qualifications

• Bachelor’s degree or higher in a quantitative field of study and a minimum three years analytical work experience in a professional setting including, experience tagging and reporting using Google Analytics/Google BigQuery/Google Tag Manager or a comparable digital analytics suite and cloud provider.
• In lieu of a quantitative degree, a Bachelor’s degree or higher and a minimum of five years of analytical work experience in a professional setting including, experience tagging and reporting using Google Analytics/Google BigQuery/Google Tag Manager or a comparable digital analytics suite and cloud provider.
• In lieu of a degree, a minimum of six years of analytical work experience in a professional setting including, experience tagging and reporting using Google Analytics/Google BigQuery/Google Tag Manager or a comparable digital analytics suite and cloud provider.

Preferred skills

• Analyze quantitative and qualitative data utilizing Google Analytics as well as other digital experience analytics tools, and provide recommendations on quoting experience enhancements that will help drive website goals
• Leverage data visualization software (Tableau, Excel, Power BI, Domo…) to illustrate findings in a succinct, digestible fashion including monthly and quarterly reporting and commentaries
• Highly proficient in programming in SQL and SAS, or R or Python
• Knowledge of digital experience analytics, a background working with large structured and unstructured datasets, and strong leadership skills

Compensation

• $68,100 – $109,900/year depending on position level and experience
• Gainshare bonus up to 30% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness& mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
• Onsite gym & healthcare at large locations

Energage recognizes Progressive as a 2022 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership

Equal Opportunity Employer.

Sponsorship for work authorization for foreign national candidates is not available for this position.

#LI-Remote

Job: Marketing

Primary Location: United States

Schedule: Full-time

Employee Status: Regular

Work From Home: Yes

Lead Design Verification (DV) Engineer

COLORADO OR REMOTE

ENGINEERING/RESEARCH – ELECTRONICS

FULL TIME

REMOTE

APPLY FOR THIS JOB

About us

We are searching for talented iniduals who are driven to tackle the most ambitious goal of our time – building the computer hardware that enables the development of safe artificial general intelligence. See more at fathomradiant.co/aboutus

In our people, we above all value kindness, a scout mindset, a focus on improvement, and prioritising to get the right things done. We aim to help build one of the most transformative technologies in the world, with massive social and ethical implications. We think this makes representation even more important, and we are actively striving to have a range of erse perspectives on our team.

This role is open to remote from anywhere in the world.

We are looking for a design verification lead with a strong background in ASIC verification an interest in communication networks. You will work closely with other engineer teams to drive all aspects of the verification effort for our custom chip. Your primary scope of ownership will include verification planning, verification environment development, as well as leading both block-level and chip level functional verification effort for Fathom’s ASIC designs.

Areas of contribution:

• Develop and maintain comprehensive verification plans that covers all aspects of the design verification to ensure design correctness
• Lead the development and implementation of verification environments, testbenches, and test cases using industry-standard verification methodologies, tools, and frameworks
• Work closely with the design team to understand and validate the design requirements and specifications and to debug and resolve any issues that arise during the verification process
• Mentor and train junior DV engineers on best practices and industry standards

Requirements (necessary skills for the role):

• 5+ years of industry experience in ASIC design verification
• Demonstrable previous experience leading chip-level test plan and strategy development and environment setup
• Expert level knowledge of SystemVerilog, industry standard simulation tools and environments, including UVM
• Strong problem-solving and debugging skills
• Excellent communication and collaboration skills

Nice-to-haves (we will prioritize candidates that also have these skills):

• Knowledge of analog and mixed-signal (AMS) verification techniques and tools
• Experience with verification of high-speed interfaces such as PCIe, Ethernet, and SerDes
• Experience with emulation platforms

Senior User Experience Researcher

United States – Remote

Introduction to Demandbase:

Demandbase is the Smarter GTM company for B2B brands. We help B2B companies hit their revenue goals using fewer resources. How? By aligning their sales and marketing teams around a combination of their data, our data, and artificial intelligence what we call Account Intelligence so they can identify, engage, and focus their time and money on the accounts most likely to buy.

As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, New York, Seattle, and India, as well as a team in the UK, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area.

We’re committed to attracting, developing, retaining, and promoting a erse workforce. By ensuring that every Demandbase employee is able to bring a ersity of talents to work, we’re increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

About the role:

We are looking for a professional User Experience Researcher who is highly skilled in a range of research methods to help understand user needs, motivations, and behaviors. You will design studies and solicit feedback from internal and external users through testing and customer behavior research that will drive the design and improvement of our suite of products.

The base compensation for this role is $142,460 – $184,360.

What you’ll be doing:

Design and Conduct Research:

• Collect analytics on user behavior through the design and use of online experiments (A/B testing), observation, and surveys
• Work with Interaction Designers, Product Managers, and Engineers to discover and prioritize user experience opportunities with new and existing products in a fast-paced, rapidly changing environment
• Experience with research design utilizing various methods including but not limited to usability studies, contextual inquiry, and surveys.
• Utilize a broad range of user research techniques to develop a deeper understanding of our customers and the way they work

Interpret and Present Analysis:

• Organize, interpret, and present data in a usable format to use in decision-making
• Identify key usability needs and help to refine previously implemented features
• Analyze, synthesize, and communicate test/research results to drive user-centered product definition and iteration

What we’re looking for:

• 5-7 years of experience in user experience research
• Extensive experience with qualitative and quantitative research methods
• Proven experience turning research findings into actionable user-centered design and product goals
• Experience working in a Lean UX / Agile environment
• Experience working with a geographically distributed team
• Preference given to applicants with a degree in human-computer interaction

Why join us?

• Be part of a rapidly-growing, pre-IPO company
• Drive the next generation of intelligent CRM technologies and invent how Artificial Intelligence, product design, and applications converge
• Work with a world class team of Engineers, PMs, Data Scientists, Sales and Marketing professionals
• Have the flexibility of a start up with the security of a sizable, well-funded organization.

Benefits:

Our benefits include options for up to 100% paid Medical, Dental, and Vision premiums, flexible PTO policy, no internal meeting Fridays, Modern Health mental wellness platform, and 11 paid holidays and 2 additional weeks where all Demandbase employees take off (the week of July 4th and the week of Thanksgiving). Plus 401(k), short-term/long-term disability, life insurance, and all those good things.

Personal information that you submit will be used by Demandbase for recruiting and other business purposes. Our Privacy Policy explains how we collect and use personal information.

Data Analyst

Remote

About Pipe

Pipe is a new kind of trading platform that enables entrepreneurs to grow their businesses on their terms. By treating recurring revenue streams as an asset, Pipe allows companies to transform their recurring revenue into up-front capital, instantly. For entrepreneurs, that means more cash flow for scaling a business without dilution or restrictive debt. For investors, Pipe has unlocked a previously untapped asset class. Whether you’re an entrepreneur or an investor, Pipe is growth on your terms.

We’re a fully distributed, remote-first, fast-growing startup. Our engineering and data teams are spread from UTC-8 to UTC+6 and we rely heavily on our written communication skills in order to make it work. We believe in giving our team agency and control over their schedules: we avoid standing meetings, and default to asynchronous communication. There are no core working hours, we just ask our team to communicate clearly about their schedules and be considerate to their coworkers if plans change. You will occasionally need to be flexible in order to meet synchronously with colleagues in different time zones.

Role

This is a full-time, fully-remote position as a Data Analyst. In this role, you will:

• Work closely with product and commercial teams to understand business performance, and define metrics and KPIs.
• Identify opportunities to unlock growth and efficiency in the business.
• Build dashboards and reports to create visibility into different funnels and business processes.
• Design and run experiments to improve customer experience on the platform.
• Proactively explore datasets to uncover insights, and prototype new model-driven features and products that provide value to our customers.

Qualifications

We are looking for talented data analysts with past experience in a similar role. Ideal candidates will have:

• Expert-level proficiency in SQL and experience working with ETL/ELT pipelines and BI tools. Experience with a scripting language is a plus.
• A passion for digging into datasets to validate hypotheses and uncover insights.
• Strong written and verbal communication skills.
• Experience designing and running A/B tests is a plus.
• Prior experience in fintech or finance is a plus.

In general, you will be successful at Pipe if:

• You want to join a quickly growing startup and make an impact.
• You want to be part of a team that holds each other to high standards.
• You have a strong technical foundation, and are passionate about using your toolkit to help our customers succeed.
• You take end-to-end ownership of your work and enjoy working with different functions across the company.
• You have strong written and verbal communication skills.
• You want to work in an environment that values and rewards excellence.

Many good candidates do not fit job descriptions perfectly. If you believe you are a good fit, we encourage you to apply.

Tech Stack

We are committed to using the right tools for the problems we are trying to solve. Currently our stack is mostly comprised of:

• PostgreSQL, dbt, BigQuery, Spark, Superset, Baseten, Airflow

Compensation and Benefits

• We want you to feel like an owner and that will be reflected in your salary and equity.
• The best equipment: if you want it, and it helps you do your job, we’ll provide it. Computers, monitors, desks, chairs, headphones, speakers, microphones, webcams, keyboards, mice, etc.
• A good work-life balance: we do our best work when we can regularly step away from it and live our lives.
• Flexible vacation and work hours. We don’t adopt conventional work practices that are meaningless for the type of work we do.
• Parental leave for anyone who is growing their family, regardless of gender.
• Very good health, dental, and vision insurance.
• Great colleagues: we value a culture of authenticity, humility, and excellence.

Senior Data and Workforce Analyst

Remote

Full Time

Operations

Experienced

As a Senior Data and Workforce Analyst you are responsible for utilizing data to assist operation leaders in allocating staffing resources to the business need. On a daily basis, you’ll dig into existing inventory, new volume, and available staff to ensure that we are maximizing the utilization of the resources available.

Additionally, you will analyze metrics and KPIs to identify systems and processes to improve the overall efficiency and performance of each team. You will work directly with operations leadership to ensure our metrics and planning processing are ever-evolving and utilizing technology to automate and allow for efficiency wherever possible.

You, as a Sr Data and Workforce Analyst at Snapsheet, are driven by a natural curiosity and a passion for ensuring the optimization of any workforce you interact with. You understand that the development of the best success metrics, tools, labor modeling, and workforce processes will lead to the overall success of any customer-focused organization, and ultimately improves Snapsheet’s relationships with clients and internal stakeholders alike.

Responsibilities of the Workforce and Data Analyst:

• Oversee success in forecasting workload, scheduling resources to the work, and monitoring the real-time performance of staff and workload
• Analyzes and develops weekly recommendations for scheduling and uses staffing requirements and operations schedules to determine required staffing levels to ensure the organization’s ability to meet operational commitments
• Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts
• Analysis and integrity of Operations data to enable and support sound executive decision making
• Provide analytical support, creating visibility into performance opportunities
• Partner with Operations Management Leadership in finding solutions to best balance customer service, employee satisfaction, and cost
• Assist senior operations leaders in the analysis and reporting of performance metrics and trends

Qualities of the Workforce and Data Analyst

• 5+ years in a similar workforce planning and analytics role
• Experience in the insurance industry is a plus
• Successful previous experience working with managers and executives to report workforce analytics
• Strong quantitative and numbers background – Be able to tell a story with numbers, identifying trends and reasons behind the numbers calculated and presented
• Ability to work in a fast-paced, production-based, and results-driven environment
• Desire to thrive in a remote environment ripe with opportunities to advance

Benefits & Perks for Snapsheet Employees

• Work from home
• Competitive compensation
• Growth and advancement opportunities with promotion opportunities quarterly
• Unlimited Paid Time Off Policy
• 4% match on our 401K
• Medical, dental, and vision coverage

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a erse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

#BI-Remote

#LI-Remote

Snapsheet is an equal opportunity employer.

Customer Success Support Specialist (Remote Technical Support, Robotics) – U.S.

• Employees can work remotely
• Full-time

Company Description

Locus Robotics is a leader in the rapidly growing eCommerce order fulfillment optimization space. Our solution helps warehouse owners attain 2-3X efficiency improvement over cart-picking operations, by empowering pickers to work collaboratively with our robots. All this is accomplished while integrating with the operator’s Warehouse Management System, utilizing and optimizing existing facility infrastructure.

This is an opportunity to join the ranks of a brilliant, high performance team, deploying cutting-edge technology to address real-world logistics challenges for major global brands.

Job Description

Locus Robotics is seeking a Customer Success Support Specialist to join our Tier 1 support team in providing support and resolution on tickets from our customer’s request and customer site end-users. This role provides training and a strong foundation to build a career path with a growing team dedicated to the support and success of our customers. The successful candidate for this role will have a passion for helping internal and external customers with providing technical support to non-technical people in a professional environment.

Responsibilities:

• Triage and resolve technical support issues relating to the Locus robots, connections, and customer sites with chat, e-mail and phone consultations.
• Escalate to Tier 2 on difficult to resolve technical issues.
• Update documentation and shared ticket system.
• Support multiple time zones and variety of environments.

Qualifications

• Experience in Help Desk, Technical Support or Customer Support role.
• Remote support, full training, set schedule.
• Perform multiple tasks concurrently and respond to emergency situations effectively.
• Ability to effectively communicate technical/complex information both verbally and in writing.
• Ability to troubleshoot and gather information on technical issues and escalate to appropriate internal teams following defined processes
• Strong written and verbal customer service communication skills
• Experience managing Windows environments, other systems
• AS or BS in Robotics, IT, CS, EE a plus, early career welcomed

CRM Administrator

REMOTE

United States

B2C

Full timeP7

Description

What you’ll be doing…

We are looking for a tech savvy and detail oriented inidual to support the Sales Operations team as a CRM administrator.

The CRM admin is responsible for overseeing the day-to-day functionality of the Boostr org, leading user support, reporting for specific user groups, and small-scale projects for the maintenance and improvement of the platforms to ensure strong user adoption, optimal platform ROI, and alignment to central Sales technology strategy and development.

This includes managing sales and marketing technology integrations, UX improvements, mobile app and gmail plugin functionality, and ongoing technical debt reduction and management.

Experience that will put you ahead of the curve…

• Working knowledge of lead-to-cash cycle and interdependencies of CRM on ERP, Marketing Automation, and sales technologies
• Analytical and comfortable working with data in Google Sheets
• experience as a CRM user/Admin preferably Boostr, Salesforce, and NetSuite
• CRM Certifications a Plus

What’s in it for you…

We have a number of awesome perks available to our staff. We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed into one finite area but get the opportunity to develop a wide range of skills and experience.

Additional benefits include health Insurance; ranging from medical to dental and even vision care, 401k match and monthly munchies, bagel Fridays, fresh fruit & snacks and coffee and tea on tap.

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every member of staff receives a profit pool bonus at the end of our financial year.

Internal job family level P7

This is a US remote role

Please note, the salary range for this position is $50,000

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it.

Want to know more… https://youtu.be/xxfSvjPuZdc

Our Future, Our Responsibility – Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote ersity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees – current and future – are treated with respect and fairness. Find out more about Our Future, Our Responsibility on our website.

Operations Associate

at Grow Therapy

Remote

About us:

We’re on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving insurance-accepting private practices. We’re creating game-changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever.

To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $90M from top VCs and angel investors, including TCV, Transformation Capital, SignalFire, Village Global, CoFound, and leaders of Oscar, Nurx, Quartet, Airbnb, and Blackstone.

What You’ll Be Doing:

We are looking for an organized, strategic thinker excited to improve our Intake Center outcomes through data driven decisions. You’ll focus on understanding the drivers for inbounds and conversion, reporting weekly metrics, running dynamic experiments to improve client outcomes, and working cross functionally to grow our client funnel.

Some of the first projects you’ll tackle:

• Establishing and reporting metrics for intake channels and conversion
• Strategizing and optimizing communications across email, text, chat and calls to increase client intakes
• Improving staffing model and creating hiring projections for the intake organization
• Working with the growth and directory teams to increase inbound volume

Salary range: 68K – 85K

You’ll Be a Good Fit If:

• You have at least three years of full-time professional experience, with a minimum of two years as a growth or operations employee, or similar at a technology company
• You are comfortable analyzing data to make strategic decisions
• You have a keen eye for detail and understand how minute data points aggregate into trends
• You are a great communicator

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
  • Flexible working hours and location (remote OR in-office, your choice!)
  • Generous PTO
  • Company-wide winter break
  • Mental health mornings (2 hours each week)
  • Team meditation
  • Wellness Stipend
  • In-office lunch and biweekly remote lunch on us!
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities

Technical Writer

Remote

Helping the Everyday Consumer Build Financial Health

As a leading financial technology platform, OppFi powers banks to bring credit access to millions of everyday consumers who are locked out of mainstream financial options. We go beyond our mission – to help people rebuild financial health – and go further to ensure we keep the customer at the center of everything we do. We are creating a Customer-obsessed culture, with the capital “C”.

And it starts with our team here. We are a team of caring, innovative, and inclusive iniduals who thrive in being immersed in erse talents, expertise, perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We welcome iniduals who want to make a difference in the financial system through creating and building simple, transparent products that facilitate credit access, enable savings, and build wealth.

A few other fun facts about us. OppFi is an Inc. 5000 company for six straight years, a Deloitte’s Technology Fast 500™, the seventh fastest-growing Chicagoland company by Crain’s Chicago Business, and was named on Built In’s 2022 Best Places to Work in Chicago.

The Role:

A technical writer creates software documentation, user manuals, and other technical content that converts complex technical information to a non-technical language. Technical writers work with developers to create software documentation that reflects the software or system for the end-users. This includes both user-facing documentation, such as technical manuals and tutorials, and internal developer documentation including code diagrams and API references. Technical writers have a strong understanding of the products they are documenting to explain complex concepts in simple language. Technical writers also often play a role in editing and proofreading documentation that other technical writers have created.

Sometimes, a technical writer conducts user testing, to ensure that documentation is suitable for the end-user. The goal of a technical writer is to produce high-quality documentation that meets the needs of its intended audience. The software documentation ability of technical writers in the IT industry is second to none.

What you’ll do:

• Prepare instruction/product manuals
• Disseminate technical information in easy-to-understand language for a non-technical audience
• Have technical accuracy in writing user documentation
• Create software documentation after a thorough collaboration with subject matter experts and technical staff
• Help other writers in creating documentation
• Ability to maintain existing content and improve it
• Convert complex documentation to easy language for multiple audiences
• Create product manuals with screenshots and tutorials
• Write documentation for internal teams such as developers and programmers
• Communicate complex ideas in a concise manner

What you’ll bring to the team:

• Bachelor’s degree or higher in Information Systems, Information Technology, Computer Science, or other related disciplines.
• 3+ years of proven experience in writing technical documentation
• Understand and explain complex technical concepts
• Strong research and analytical skills
• Ability to undertake multiple projects and deliver on tight deadlines
• Excellent technical writing skills
• Excellent verbal communication skills
• Proficiency with documentation publishing software
• Good working knowledge of Google Docs and Lucid Chart
• Detail-oriented

Reports to: Director, Quality Assurance Engineering

Job Level: Tech I

• The minimum salary for this role is $63,000. The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.
• The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.

Define your career at OppFi

OppFi is committed to providing an exceptional employee experience from Day 1. Key new hire programs include Day 1 Orientation, training with your manager and team, lunches with our CEO and President, and an educational summit featuring presentations by our senior leaders. Throughout and beyond your first-year journey, you’ll have access to a variety of events focused on culture, inclusion, connection, and education. We want you to feel welcomed, informed, and valued for who you are and what you bring to our company.

• Day 1 – Month 3: Define Your Mission
  • You’ll understand our company mission, values, and vision, and how your position at OppFi plays a part in that. With the help of your manager, you’ll set mission-aligned goals to make an impact in your role.
• Months 3 – 6: Define Your Belonging
  • You’ll understand OppFi’s culture and know how to engage with and influence that culture.
• Months 6 – 12: Define Your Journey
  • You’ll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at OppFi.

Compensation and Benefits

OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual.

EEOC Statement

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

OppFi is committed to the full inclusion of all qualified iniduals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at [email protected].

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the “OppFi California Employee Privacy Policy”, which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/

Title: Director, Analytics

Location: Chicago, Illinois, United States

This role can be performed remotely from most US states and might require occasional business travel.

Golin is hiring a Director of Analytics to join our growing team, leading measurement, research and analytics for a key client and partnering with Analytics leadership to foster overall team and business growth. You’ll empower cross-disciplinary teams to provide comprehensive, accurate reports, data-driven insights, and drive strategic business implications, and will serve as a leader within the team to coach and mentor junior analysts. The role of a Director is to drive thought leadership and enable effective decision making to achieve clients’ communications and business goals.

The Analytics team generates insights from a variety of digital marketing and communications platforms and initiatives, including desktop/mobile websites, apps, digital media, email, customer relationship management databases, ecommerce platforms, and social media to name a few. In short, if it’s digital, generates data, and can be optimized via inquisitive analytics, we can make an impact.

Working on high-visibility accounts with erse teams, you will partner cross-functionally with account management, creative, strategy and media specialists. Our ideal candidate is experienced in data-driven marketing and communications analysis, is an excellent communicator and presenter, has experience developing new offerings and building client relationships, and is an effective leader and people manager.

What you’ll do:

• Provide leadership for client analytics projects (timeliness, quality, profitability, team management): planning, managing, leading, and presenting a wide variety of analytic projects from start to finish in close partnership with supporting analysts and account leads
• Develop analytical approaches to solving business problems and provide thought leadership including development of and delivery according to analytic roadmaps and project plans
• Think outside the box and take initiative to proactively identify and solve problems, collaborating with account leads to propose new opportunities and optimize workstreams
• Develop rapport and relationship of trust with key client personnel ranging from inidual contributors to senior leadership, as well as internal account leads and supporting analysts
• Demonstrate masterful storytelling: mining and synthesizing varied sets of data for omnichannel views, displaying data visually and creatively, developing powerful presentations with concise, impactful narratives and timely, actionable learnings tied to business objectives
• Manage multiple resources and projects concurrently toward successful completion, including ongoing core workstreams and ad-hoc, quick-turn needs
• Serve as an analytics expert, including:
  • Digital analytics spanning earned, owned, paid; web, mobile, email, social, and media
  • Measurement expertise including framework development, benchmarking and KPI setting, reporting, dashboards, and attribution
  • Deep knowledge of relevant social and media analytics tools (for monitoring, CRM, social engagement, audience intelligence, data visualization)
  • Experience in social content performance for paid and organic posts across Facebook, Instagram, Twitter, TikTok, Pinterest, YouTube, and Snapchat
  • Up-to-date in all social platforms and key media developments and able to spot emerging trends in the social, media, and consumer landscape.

What you have:

• Bachelor’s degree in quantitative and/or qualitative discipline (e.g., Consumer Insights, Statistics, Mathematics, etc.) or comparable years of relevant professional experience conducting data analytics with a demonstrated passion for digital and experience being a key point of contact for one or more concurrent client relationships.
• Ability to think strategically and big picture’, formulate appropriate analytic solutions to solve business needs and experience successfully selling them into clients
• A strong working knowledge of media/social/digital analysis and research methodologies
• Highly-motivated, collaborative team player with excellent leadership, communication, organizational and interpersonal skills:
  • Good at developing relationships and building trust across erse teams
  • Exhibit confidence and command when presenting to all internal and external audiences
  • Ability to think on your feet and manage productive workshops and brainstorms
  • Communicate effectively with direct manager, senior management, and clients; synthesize relevant information on key milestones, success criteria, and risks
• Hands-on experience with most if not all of the following analytic ecosystems and tools: Sprinklr, Talkwalker, Native platform analytics (YT, Google, Facebook, Twitter, TikTok, Pinterest, Snapchat, IG, etc.), Google Platform (Analytics, Optimize, Media), Tag management (Domo, Minerza)
• Advanced level user of Microsoft Excel and PowerPoint
• 5+ years proven managerial/supervisory experience with excellent coaching and mentoring skills:
  • Proven track record of developing relationships built on trust and mutual respect with junior- and mid-level team members
  • Ability to effectively delegate and manage team workloads and responsibilities based on skill sets and growth opportunities
  • Embodies servant leadership mindset, focusing on the well-being of the team and organization, encouraging team career development and growth, and effectively balancing erse personalities and goals to manage through challenges.
• Ability to work in a fast-paced environment and juggle multiple tasks, projects; strong prioritization skills to meet deadlines
• Strong presentation, communication, and writing skills

Who we are:

We are a progressive public relations agency designed to reach the profoundly erse market. Our progressive approach aligns earned-first, data-driven creative with the customer journey, to build relevance and deliver maximum impact for our clients. To be successful with our employees and our clients, inclusion is a core value for Golin and we are focused on establishing a culture that is intentionally inclusive, profoundly erse and uncompromisingly equitable.

Our expertise ranges from brand-building, cutting-edge campaigns to corporate reputation, advocacy and consumer insights. Golin aligns earned-first, data-driven creative with the customer journey through our collaborative G4 Model to deliver maximum impact for clients. Our roster includes many of the largest CPG, retail, food, healthcare technology and consumer service companies in the world.

Named PR Week’s Global Agency of the Year in both 2019 and 2020, winner of the industry’s first PR-led 2019 Gold Cannes Lion, and three-year winner of AMEC’s Large Research + Measurement Team of the Year, we tend to Go All In, in everything we do. We’re especially committed to going all in for our people. We challenge our employees to be courageously happy and have empowered them to do so by offering our LifeTime benefits program. LifeTime offers unlimited time off, enhanced family care, the ability to work from anywhere one day a week and a monthly generous health and wellness benefits including a monthly LifeTime stipend for the gym or hobbies. Our culture is built around happy people who are the best at what we do!

Golin is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [email protected]. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Associate Manager, Strategy and Operations CPG Ads

Flex

Our Advertising & Promotion team operates at the intersection of e-commerce and advertising, surfacing and monetizing relevant content that benefits our core audiences. We provide digital solutions to help advertisers reach DoorDash audiences. This role will be responsible for the operations and performance of one or morteche of our ads products.

About the Role

• Create and manage quarterly business plans across a variety of cross-functional partners (Merchandising, Sales, Product, Analytics, etc)
• Deliver against financial, advertiser, and consumer targets
• Scope, QA, and execute on advertiser campaigns
• Test into new ad opportunities
• Leverage data to monitor and optimize product performance
• Inform the product roadmap based on data-driven insights and merchant feedback
• Support go to market enablement, including sales collateral, reporting and benchmarking

You’re excited about this opportunity because you will

• Build: You’re not afraid to try something new. You enjoy going from 0 to 1.
• Problem Solve: You like ing into ambiguous problems. When given an ambitious goal, you can map out and execute on the milestones necessary to get there.
• Partner: You love collaborating with other teams. You are able to take feedback and put it into action and can balance multiple (and sometimes competing) priorities.
• Communicate: You have strong communication skills and are able to distill complex messages to multiple audiences.

We’re excited about you because

• You have 4+ years of experience in digital merchandising, consulting, strategy, CPG digital marketing or e-commerce (familiarity with consumer experience/merchandising a plus)
• Proven track record of leading projects, working cross-functionally, and driving growth
• Experience in an environment that is product and/or consumer-focused
• Excellent analytical abilities (comfort with Excel required; SQL preferred)

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate erse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a erse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

California Pay Range:

$97,538—$155,249 USD

Colorado Pay Range:

$97,538—$139,725 USD

New Jersey Pay Range:

$97,538—$155,249 USD

New York Pay Range:

$97,538—$155,249 USD

Washington Pay Range:

$97,538—$147,488 USD

Title: AWS Security Engineer

Location: Remote USA

Full Time

Summary:

As an AWS Security Engineer, you will work closely with product teams to identify and aid in the implementation of security solutions. This includes being able to assess and mitigate system security threats and risks, validate system security requirements, and establish system security designs in software, data, and procedures. You will be responsible for verifying compliance with system security requirements, and perform system certification, testing, validation planning. You will also act as liaison with other departments and business units to support ongoing system security operations and maintenance.

Location: Remote – US

Responsibilities:

• Architect an automated framework for Security Tool deployment and development, leveraging various scripting languages and open-source solutions.
• Architect, design and implement monitor security measures related to computer networks and software testing and validation procedures, programming and documentation.
• Work autonomously in an area of specialization to analyze internal security and provide relevant information to internal and external customers, suppliers, and partners.
• Implement and design API Security, Container Security, AWS Cloud Security.
• Design, implementation, and support of infrastructure as code.
• Identify and solve complex problems involving hardware, software, networking, and applications.
• Monitor and measure system performance.
• Document systems design and processes.
• Install and configure infrastructure tools including automation tools, job schedulers, authentication and authorization software, monitoring solutions and backup tools.
• Utilize best practices and tools to secure cloud and data center environments.

Requirements:

• 5+ years in Information Security and Infrastructure.
• Deep knowledge in AWS (Native AWS Tools, Custom tools, Security).
• Log aggregation platform experience, such as Azure Sentinel, Splunk etc.
• Experience with relational database platforms such as MSSQL, MySQL, NoSQL databases.
• Proven knowledge in security process and organizational design.
• Experience with threat detection, threat modelling using various threat modelling tools.
• Current understanding of Industry trends and emerging threats.
• Expert level understanding across cloud and infrastructure components (server, storage, network, data, and applications) to deliver end to end cloud infrastructure architectures and designs.
• Experience with Windows operating system configuration, automation, and management.
• Experience with network infrastructure (firewalls, load balancers, switches, routers, etc).
• Administration of network services (DNS, WINS, TCP/IP, DHCP).
• Experience with certificate management (client certificates, server certificates, certificate authorities, etc).
• Shell scripting (PowerShell, Python, Bash, etc.).
• Ability to work in a fast-paced environment and be flexible to meet time demands without compromising quality.
• AWS certification preferred.

Desirable Skills:

• Experience working in agile environment highly preferred.
• Experience implementing security controls in a global enterprise IT environment.
• Experience driving a culture of security awareness.
• Professional IT Accreditations (CISSP, CISM, CCSA, CCSE, JNCIA, CCNA, CCIE Security).
• Prior experience with CloudFormation or/and Terraform, Ansible etc.
• Experience in creating design documents, performing code reviews.
• Strong time management skills – including ability to work well under pressure, plan, set priorities, adapt to change, and meet established timelines.
• Must be a self-starter and detail-oriented.
• Must have a positive and energetic demeanor.
• Effective written and verbal communication skills.
• Creative problem-solving skills.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, and New York City laws, the pay range for this position is as follows:

The minimum full-time salary range is between $95k – $120k.

Title: Security Engineer

Location: Remote

What you’ll do

In a few words

Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning

Our Infrastructure Operations team is critical for success at Abarca Health. They handle the days in and days out of the entire architecture of our systems from data processing to server updates and stability. The Information Security team’s focus is to monitor, detect, investigate and respond to events that could lead to incidents. They are involved in planning and implementing preventative security measures and oversee the security operations as a whole, which includes protecting IT infrastructure, networks, data, edge devices and identify any exploitation, whether accidental or intentional.

The Security Engineer is a key member of the security team, which is instrumental in ensuring the security of our cloud infrastructure and protection of our sensitive data: PHI & PII data, per our information security policy. In this role, you shall help identify security gaps and drive remediation activities to close those gaps. You’ll play an integral role in defining and assessing the organization’s security strategy, architecture, and practices as well as contributes to maturing the company’s infrastructure security architecture and technology frameworks.

The fundamentals for the job

• Drive security related initiatives including but not limited to the creation and maintenance of security policies, implementation of security procedures and controls, and monitoring in conformance to the policy.
• Deploy and manage applications to monitor cloud infrastructure security and intrusions.
• Perform initial incident triage, determine scope, urgency, and potential impact of security incidents.
• Provide guidance external auditors on compliance and to Engineering teams on security measures.
• Perform security gap assessments and implement remediations.
• Run periodic infrastructure vulnerability scans and pen testing and work with engineering teams on identified vulnerabilities for resolution.
• Collaborate with network and infrastructure teams on securing and best practices for all our Azure, IBM Cloud, and on premises environments, as well as OS hardening, access logging, and patching.
• Own the overall cloud infrastructure security program including driving incident response and resolution and adjust procedures as applicable.
• Monitor industry security updates, changes, technologies, emerging threats, and best practices for continuous improvement.

What we expect of you

The bold requirements

• Bachelors Degree in Computer Science, Information Security, or a related area. (In lieu of a degree, equivalent relevant experience may be considered.)
• 5+ years working on Azure or AWS running multiple production workloads.
• 3+ years of experience in Infrastructure and Information Security.
• Experience with OS hardening techniques for Windows environments.
• Experience with access logging, centralized logging, and monitoring/alerting of security log events.
• Experience with applications for monitoring infrastructure security and detecting intrusions.
• Experience designing and implementing access control models for privileged access in fast-paced cloud environments.
• Knowledge of incident response, threat modeling, and mitigation.
• Knowledge of common information security management frameworks such as ISO27001.
• Knowledge of Azure security best practices and security controls using Azure services (AWS experience will be considered).
• Strong understanding of common internet protocols such as DNS, DHCP, SMTP, LDAP, etc.
• Excellent oral and written communication skills.

Nice to haves

• Masters’ degree in Computer Science, Information Security, or a related area.
• Security-related certification such as CISSP, CCSP, CEH, CISM, etc.
• Experience with HCI technology is a plus.
• Experience with OS hardening techniques for Linux is a plus.

That something extra we d love to see

1. Action for Bias
2. Problem Solver
3. Teamwork

Physical requirements

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify. Applicant must be a United States’ citizen. Abarca Health LLC does not sponsor employment visas at this time

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

#LI-REMOTE #LI-VP1

Title: Data Scientist, Analytics

Location: Remote, United States

About Calm

We have a simple mission at Calm: To make the world a happier and healthier place. The heart of Calm is digital but the brand is expanding offline into a variety of products and services that bring more peace, clarity and perspective into people’s busy lives. We are building Calm into the Nike of the Mind. We believe Calm can become one of the most valuable and meaningful brands in the world.

About the Data Science Team

We are a team of insights specialists that focus on finding insights relevant to driving business outcomes across the Calm organization. For us, the business problem comes first (what are we trying to solve?) and the analysis follows (how do we best solve this problem?). Sometimes the solution is straight forward and sometimes it is highly complex, but in all cases we rely on data to drive our solutions.

As a Data Scientist you will be focused on leveraging our data to help prioritize product development, identify optimization opportunities, and automate data flows and analyses for key decision makers. In this role, your initial analytics efforts will be focused on guiding the product roadmap, to foster strong subscriber and user growth.

What You’ll Do

• Collaborate with Product Managers, Designers and Engineers to design and measure A/B tests that help us understand the impact of new feature releases
• Partner with product teams to perform deep-e analysis to understand user engagement behavior
• Collaborate with partners across technical and non-technical teams to bridge the gap between data and action
• Help key-decision makers stay informed about the state of the business through internal data products built in tools like Amplitude, Tableau and Mode
• Develop strong cross-functional partnerships across Calm to drive our team’s success

Competencies

• 2+ years of analytics / data science experience
• Strong proficiency in SQL
• Comfortable manipulating data with Python or R
• Experience designing and analyzing experiments
• BA/BS in quantitative field
• Ability to translate non-technical business requirements into technical solutions, and translate technical solutions to business outcomes
• Strong relationship management and presentation skills
• Pragmatic: balance scrappiness and rigor

Benefits

• Competitive salary and equity
• Unlimited PTO
• Company-wide Mental Health days off
• We pay your medical, dental, & vision insurance premiums
• 401K
• Life insurance and disability benefits
• Apple equipment
• Opportunity to work with a product focused on making the world happier and healthier
• And much more!

The anticipated salary range for this position is $159,300 – $223,000. The base salary range represents the low and high end of Calm’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidates skills, experience and other qualifications. This role is also eligible for equity + comprehensive benefits + 401k + flexible time off.

We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Calm is deeply committed to ersity, equity and inclusion, both in our hiring practices and in our experiences as a Calm employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.

Calm is also committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. Please inform Calm’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.

Senior Research Data Analyst

at Komodo Health

United States

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map the industry’s largest, most complete, precise view of the U.S. healthcare system by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver wow, and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with erse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease and enjoy the journey along the way.

The Opportunity at Komodo Health

This role is critical to designing and implementing data processing and analysis programming pipelines for Life Science/HEOR/RWE research studies utilizing the Komodo Healthcare Map.

Looking back on your first 12 months at Komodo Health, you will have

• Develop programming pipeline to perform large-scale data extraction, transformation, and validations to facilitate high-quality HEOR/RWE studies using SQL
• Implement and execute analytic plans for observational research studies using Komodo data
• Perform complex statistical modeling in a programming language such as R/Python/SAS
• Take ownership of the analysis pipeline to generate results, and ensure that results align with study objectives and statistical approaches in the research protocol
• Present interim and final results internally for review by stakeholders, incorporate feedback to the analysis pipeline and iterate on analytic plans as needed.
• Create final deliverables in industry standard to share with external clients
• Design and implement standardized programs for reproducible research

What you bring to Komodo

• Bachelor’s or Master’s degree in Statistics, Biostatistics, Data Science, Public Health, Epidemiology, or other relevant disciplines.
• At least three years of industry experience working with large-scale databases using SQL (data query, data cleaning, data transformation).
• Experience working with a large healthcare database (preferably administrative claims or EHR).
• Experience working in a research team collaborating with subject-matter experts on epidemiological research studies.
• Basic understanding of concepts used in epidemiological study design.
• Experience performing statistical analysis (descriptive analytics, regression, hypothesis testing, and visualization).
• Proficient in implementing statistical methods in programming languages such as R/Python/SAS.
• Willingness to learn new tools and methods in order to deliver best-in-class results.

Nice to have

• Advanced SQL skills, familiar with frameworks such as dbt
• Familiar with standard programming practices such as version control and git.
• Extensive knowledge of epidemiological study design.
• Advanced knowledge in statistical modeling in the healthcare research area: PSM, KM, Cox model.
• Experience working with the healthcare system.
• Published manuscripts using claims data.
• Experience with other programming languages.

Where You’ll Work

Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our inidual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.

What We Offer

On top of our commitment to providing competitive, fair pay for all roles at Komodo Health, we’re proud to offer robust and inclusive benefits to all Dragons at Komodo Health. We offer global time off programs, extensive internal and external career development and learning opportunities, multiple affinity groups celebrating our team’s ersity, and an annual wellness and productivity stipend to support you in being your healthiest, best self.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Technical Support Specialist

at Seamless.AI (View all jobs)

United States

The Opportunity

Our company is continuing to grow and we’re looking for talented technical support professionals to join the team! As a Technical Support Specialist at Seamless.AI, you will manage technical and strategic questions from our customers primarily through email and live chat messaging. Our platform provides sales and marketing professionals with real-time contact data using our search engine app, browser extension, and AI validation and verification. The Technical Support Specialist will need to quickly develop subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success!

Apply today if you:

• Expert at learning software, interested in building knowledge around API’s and CRM integrations, and has an intuition toward solving technical problems
• Excellent verbal and written communication skills
• Previous experience with assisting customers via email or live chat, and passionate about the customer experience
• Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer

What you’ll get to do everyday:

• Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed. Some phone or live training is required on an as needed basis.
• Develop and maintain comprehensive knowledge of Seamless.AI to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
• Collaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account
• Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Show composure, resilience, and flexibility as customer needs evolve and case volume changes.
• Bonus points for experience using the CRM platform, Kustomer

Seamless.AI has been delivering the world’s best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work and LinkedIn’s Top 50 Tech Startups in 2020 and 2022. We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.

eDiscovery Lead

We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 89 million accounts in more than 100 countries.

Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

• You’ve got positive energy. You’re optimistic about the future and determined to get there.
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
• You appreciate direct communication. You’re both an active communicator and an eager listener – because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

The RIM Team advises the business on record retention and governance, defensible disposition, and information risks, as well as E-Discovery and legal hold services to all Coinbase’s business units. The RIM Team is managed by the RIM Attorney who owns, maintains, and operates the RIM programs, including records management, privacy, Legal Hold and E-Discovery, manages E-Discovery vendor relationships, and interfaces with other key departments.

The RIM eDiscovery Lead is expected to liaise with Coinbase’s Responsible Attorneys, litigation paralegals, outside counsel, E-Discovery service providers, Coinbase’s IT team and IT business partners, and Data Privacy to effectively manage E-Discovery and information governance projects.

Principle Duties and Responsibilities

• Work in close coordination with the RIM Attorney, Responsible Attorneys, and Paralegals to issue Legal Hold Notices, reminders, and releases
• Monitor acknowledgement of Legal Hold Notices and issue escalation notices as needed
• Conduct and document custodian interviews (to identify locations of relevant documents and other potential custodians) with legal hold custodians; conduct follow-up interviews as needed
• Collect or facilitate collection of devices, electronically stored information (“ESI”), and physical assets for relevant matters
• Manage the process for preservation and collection (where required) of documents subject to legal hold from legal hold custodians who transfer between departments or offboard
• Work in close coordination with Responsible Attorneys to identify key terms and concepts as part of early case assessment; refine the terms and concepts as necessary to properly focus search parameters
• Assist in the evaluation, selection, and management of vendors and service providers for E-Discovery and review services
• Liaise with IT on the implementation of processes and procedures to support Legal Hold and records and information management requirements, particularly with respect to non-custodial data and systems including developing solutions for form of production
• Work in close coordination with the RIM Attorney and IT to develop strategies to identify, preserve, and collect data from the G-Suite
• Monitor electronic document productions made by outside counsel
• Manage any document libraries that the Company may establish of documents frequently called for in matter production
• Manage the process for case closure at the conclusion of a matter
• Support Records Management team in IT projects to retire, decommission or otherwise migrate data from key systems to ensure compliance with RIM policies and legal requirements
• Work in close coordination with the RIM Attorney and IT to develop strategies related to retention of Records and information across the G-Suite
• Coordinate with IT or vendors to track, troubleshoot and resolve issues with Legal Hold and E-Discovery software
• Assist IT or vendors with software installations and upgrades including testing and issue identification and resolution
• Participate in the development and maintenance of data maps/data lineage diagrams to understand where Coinbase data resides and how data sources interact with one another
• Liaise with Records Management team to develop and refine processes to facilitate defensible destruction of ESI and physical assets
• Participate in the development of training and other educational materials related to Legal Hold and other E-Discovery processes, including the defensible disposition of information and physical assets
• Participate in the Data Preservation Team
• Stay current on EDRM trends and all aspects of Information Governance that impact his/her practice area
• Stay abreast of modifications and enhancements to the eDiscovery and retention features of the Google product offering

Required Qualifications:

• Extensive knowledge of the eDiscovery and retention capabilities within the Google product offering
• Extensive knowledge of technology, IT systems and infrastructure, computer networking and the discovery-relevant aspects of new and emerging technologies such as data created with mobile and cloud-based applications
• Understanding of computer forensics and forensically sound collection processes and technologies.
• Proficiency with the use of Microsoft Office products (e.g., Word, Excel, PowerPoint, Visio)
• Excellent oral, written, presentation and communication skills
• Excellent interpersonal skills
• Excellent organizational skills with keen attention to detail to track, monitor, and coordinate E-Discovery and Information Governance projects
• Effectively manage time to ensure deadlines are met and quality is achieved
• Proven ability to utilize experience and knowledge to identify and implement E-Discovery and Information Governance process improvements
• Proven ability to work collaboratively with iniduals at all levels and throughout all business units of an organization
• Bachelor’s degree
• E-Discovery certification (e.g., certification from the Association of Certified E-Discovery Specialists)
• 5+ years IT experience and/or 5+ years supporting e-discovery or information management technical operations at a large law firm, governmental agency, corporate legal department, or E-Discovery vendor.
• 3+ years of experience as a law firm litigation paralegal preferred
• 3+ years of recent experience with DISCO Hold or comparable legal hold software
• 3+ years of recent experience using the eDiscovery and retention capabilities in the Google product offering

Job #: P1371240

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $195,000 to $230,000 + target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Commitment to Equal Opportunity

Coinbase is committed to ersity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to iniduals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.

Benefits at Coinbase

• Health, Dental, and Vision insurance covered at 100% for employees and 80% for dependents
• HSA plan with company seed
• Disability and Life Insurance
• 401(k) plan with company match
• $260 monthly Commuter Benefit
• Monthly Gym Benefit
• Volunteer Time Off
• Fertility Counseling and Benefits
• Learning and Development stipend
• 18 weeks paid Parental Leave
• Meals and Snacks provided onsite
• The option of getting paid in digital currency

Linux Systems Administrator (Remote/Anywhere)

UK

COLLABORA PRODUCTIVITY

FULL-TIME

REMOTE

Collabora Productivity is looking for a Linux Systems Administrator with passion for free software administration to join our SysAdmin team. This role will be fully remote.

You will be covering a wide swathe of technology support, ranging from installation and deployment of servers, various applications to providing troubleshooting and technical support for customer projects. Your skills will be fully utilised to mature and grow our IT infrastructure and services as demanded by a growing organisation.

Required Skills

• • Running Linux servers and services
  • Managing servers using Ansible
  • Docker containers
  • Virtual Machine infrastructure, e.g oVirt, libvirt, kvm
  • Hardware troubleshooting
  • Infrastructure management tools, e.g Foreman, Kubernetes, Openstack
  • Cloud / Hybrid infrastructure deployment and operation
  • Scripting / automation, e.g Shell, Python, Ansible
  • Architecting, building and operating new services from the ground up
  • General networking – VPN, Wifi, VLANs, Firewalls, DHCP, DNS
  • Server and client collaboration tools – Email, Calendaring, File sharing, Git, ticketing systems
  • Supporting a highly distributed customer base across multiple time-zones
  • Working in an ISO-9001 and ISO-27001 environment
  • CI, Agile, DevOps, Infrastructure as Code

Responsibilities

• • Daily support of both technical and non-technical people, in person and via a ticketing system
  • Identify potential issues, prioritize and resolve
  • Triage reported issues according to impact and severity
  • Troubleshoot and support a variety of open source applications, servers and services
  • Deployment, configuration and management of Debian server and laptops
  • Ensuring our systems are patched and secure
  • Participate in and lead Infrastructure and Improvement projects
  • Working collaboratively with the rest of the team

Technical Support Specialist

Remote, Anywhere in North America

Postscript is redefining marketing for ecommerce companies. By introducing SMS as an entirely new channel for ecommerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Greylock, Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world class organization.

Our first Technical Support Specialist (TSS) will be an invaluable partner to our Support organization, providing technical guidance to our team and customers. You should have a strong technical skillset coupled with a customer-first mindset (after all, customer first is one of our core values!). You’ll become an expert in the Postscript product and Shopify ecosystem to help troubleshoot customer requests, triage issues to Engineering, optimize and design the tool suite for Support, and train the Support team on advanced topics. This role reports directly to our Senior Director of Customer Experience.

All positions at Postscript are fully remote.

Primary duties

• Testing and confirming expected behavior of product functionality; identifying departures from expectations and providing guidance accordingly
• Becoming an expert in Postscript technical integration best practices and troubleshooting
• Advising on what can or can’t be done with CSS in Postscript; troubleshoot and suggest CSS snippets as appropriate
• Using Retool to leverage existing dashboards and build new ones as needed to look into our database
• Troubleshooting customers’ issues with Postscript’s API
• Become an expert in expected Shopify Postscript behavior for both standard and Shopify Plus plans
• Ability to get on scheduled Zoom calls to troubleshoot with shops as needed

What We’ll Love About You

• 2+ years in a customer-facing function; passion for excellent customer experiences
• Familiar with Python, SQL, and troubleshooting API calls; ability to interpret code
• Familiar with SMS technologies and complexities behind them (carrier networks, device software impacts)
• Proficient at outlining details around investigations, troubleshooting steps, and steps to reproduce issues clearly, resulting in swift resolutions
• Excited to develop and maintain key internal partnerships, especially with our Engineering team and Go-to-Market organization
• Desire to ask questions and dig deeper to provide thorough, thoughtful answers
• Able to decipher patterns and bubble up emerging trends and solutions

What You’ll Love About Us

• Salary range of USD $70,000 to $95,000 base plus significant equity regardless of location
• High growth startup – plenty of room for you to directly impact the company and grow your career!
• Fully remote culture – work from home (or wherever!)
• Fun – We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance
• Other great perks, such as home office stipend

You are welcome here. Postscript is an ever-evolving place of equal employment for talented iniduals.

Program Lead, Network Engagement

at Protocol Labs

Remote

About Protocol Labs

Protocol Labs is a research and development laboratory that has built and scaled multiple projects that have made great contributions to the web3 ecosystem. To fuel our next phase of growth, we’ve created a new team Network Services to provide services and capabilities that our projects and the broader ecosystem can leverage, including design, video, events, operations, content, IT, and more.

About the Protocol Labs Network

The Protocol Labs Network (PLN) is a community of open source teams, projects, and organizations focused on researching, developing, and deploying network protocols to improve humanity’s most influential technology, the Internet. The groups are supported by Protocol Labs (PL) through grants and investments think of it as a VC + crypto fund model and are built on top of PL’s layer 0 and layer 1 protocols, such as IPFS, IPLD, Filecoin, libp2p, etc. As this ecosystem grows, these projects invest in the network itself, and the network grows along with it, which in turn benefits and incentivizes this ongoing evolution of Web2 to Web3. PLN is made up of 450+ projects, companies, and organizations.

As the Network Engagement Program Manager, you’ll play a critical role in strengthening and growing the PL community. You’ll work with 150+ founders and teams across the network to understand their needs, then develop programs to support and help them grow. Your role will span a wide range of activities, including content creation and marketing, event production, products and systems, operations, and more.

If you’re passionate about building communities, empowering developers, improving the web, and helping game-changing technologies succeed, we’d love to hear from you.

As Network Engagement Program Manager at Protocol Labs, your team will

• Develop a deep understanding of the web3 space and needs of the Protocol Labs Network, then synthesize and share your findings with network teams
• Onboard founders and teams onto the network, and connect them with resources and expertise to help them scale.
• Organize conferences, meetups, and events to foster collaboration and connection across the network.
• Develop web3 products, systems, and tools to facilitate network connectivity and solve common problems (e.g., network directory, etc.).
• Develop and implement an integrated marketing and content strategy to grow our audience and highlight teams in the network.
• Build processes and systems to gather feedback and track the impact of our programs, then devise ways to improve them.

You may be a fit for this role if you…

• Have 10-15 years relevant experience in developer-focused community
• Have a keen understanding of different developers’ and users’ needs, wills, and cultures, especially in open source or web3. They should love interacting with you and hearing from you, and you should have a genuine concern for their professional success.
• Have excellent communication skills with a talent for bringing together cross-functional teams for large projects
• Get a kick out of leveraging first principle thinking to achieve great results
• Pride yourself in being a self-starter, thriving even without much direction.
• A rigorous, process-driven work style backed by an ability to communicate effectively.
• Handle both complexity and ambiguity well.
• You have experience building scalable developer communities.
• Ability to thrive with a high level of self-direction, autonomy and responsibility
• Excellent written, verbal, and interpersonal communication skills

Bonus points:

• Experience with open source communities / projects
• Experience with distributed orgs
• Technical or developer experience

What’s it like to work at Protocol Labs?

Protocol Labs’ mission is to improve humanity’s most important technology, the Internet. We build protocols, systems, and tools to improve how it works. Today, we are focused on how we store, locate, and move information. Our projects include IPFS, Filecoin, libp2p, and more.

As a distributed team, we hire anywhere in the world, and at various levels of experience (entry, senior, staff). We look for people with unique perspectives and erse backgrounds.

The base pay for this position currently ranges from $270,000 to $312,000, plus cryptocurrency, equity, and opportunities for upside through performance rewards in cryptocurrency and equity. The base pay is based on a number of factors and may vary depending on job-related knowledge, experience, skills, abilities, training, and education. We also have a great benefits package, including parental and other forms of leave, contributions to your retirement, and unlimited time off. For U.S.-based employees, we also provide competitive health, dental, and vision coverage for you and your family.

GDPR for Job Applicants and Candidates

When you apply to a job on this site, the personal data contained in your application will be collected by Protocol Labs, Inc. (Protocol Labs), which is located at 427 N Tatnall St #51207, Wilmington, Delaware 19801 and can be contacted by emailing legalrequests[at]protocol.ai. Protocol Labs’ data protection team can be contacted via legalrequests[at]protocol.ai. Your personal data will be processed for the purposes of managing Protocol Labs’ recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Protocol Labs, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Protocol Labs to help manage its recruitment and hiring process on Protocol Labs’ behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards.

Your personal data will be retained by Protocol Labs as long as Protocol Labs determines it is necessary to evaluate your application for employment or to assist in the hiring process. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Location: San Francisco, CA or Remote (Based in the U.S.)

NerdWallet is seeking an experienced IT Systems Administrator to help manage responsibility for ensuring the stability, integrity, and efficient operation of our information systems that support core organizational functions. The successful candidate will have a solid background in IT systems administration and will be able to provide technical support, implement security measures, and handle infrastructure projects.

If you were here 6 months ago, here are some things you might have worked on:

• Automating deployment and removal of software via MDM scripts for Mac and Windows clients
• Deploying a cloud-based network monitoring system
• Integrating corporate SaaS apps with our IdP using SAML and SCIM
• Firewall and authorization server policy management
• Responding to vendor security advisories and applying emergency patches and mitigations

Where you can make an impact:

• Keeping our corporate networks and systems operational and secure
• Serving as an escalation point and mentor for the helpdesk
• Maintaining clear documentation of IT systems and processes
• Working with the rest of the IT team to improve processes and procedures
• Endpoint management and configuration (Jamf, Intune)
• Identity and authentication administration (Okta, AzureAD, SAML, OAuth)
• Network configuration and management (routing, switching, NAT, VLANs)
• Network security operations (firewall policies, VPN, 802.1x, PKI)
• AWS administration (console and CLI, CloudFormation and/or Terraform)
• Scripting with Bash/ZSH, PowerShell, Python and other common languages
• Basic Linux server administration (SSH, editing config files, service and package management)

Your experience:

We recognize not everyone will meet all of the criteria. If you meet most of the criteria below and you’re passionate about the opportunity and willing to learn, we’d love to hear from you.

• Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
• 3-5 years of network administration and/or system administration experience preferred
• Strong knowledge of system software, hardware, and networking protocols
• Working knowledge of virtualization and cloud services
• Experience in developing and implementing IT strategy in areas of security, data protection, disaster recovery and business continuity
• Experience with scripting and automation tools

Where:

• This role will be based in San Francisco, CA or remote (based in the U.S.).
• We believe great work can be done anywhere. No matter where you are based, NerdWallet offers benefits and perks to support the physical, financial, and emotional well being of you and your family.

What we offer:

Pay Transparency

• The salary range for this role is $88,000-$162,000.
• Base pay offered may vary within the posted range based on several factors, including but not limited to education, job-related knowledge, skills, experience, and location.

Work Hard, Stay Balanced (Life’s a series of balancing acts, eh?)

• Industry-leading medical, dental, and vision health care plans for employees and their dependents
• Rejuvenation Policy Flexible Time Off + 13 holidays + 4 Mental Health Days Off
• New Parent Leave for employees with a newborn child or a child placed with them for adoption or foster care
• Mental health support through Ginger.io
• Financial wellness, guidance, and unlimited access to a Certified Financial Planner (CFP) through Northstar
• Paid sabbatical for Nerds to recharge, gain knowledge and pursue their interests
• Health and Dependent Care FSA and HSA Plan with monthly NerdWallet contribution
• Weekly Virtual Bootcamp, Yoga, and Mindfulness Meditation sessions
• Monthly Wellness Stipend, Cell Phone Stipend, and Wifi Stipend

Have Some Fun! (Nerds are fun, too)

• Nerd-led group initiatives Intramural Sports, Employee Resource Groups for Parents, Diversity, and Inclusion, Women, LGBTQIA, and other communities
• Hackathons, Happy Hours, and team events across all teams and departments
• Company-wide events like Little Nerds Day (aka bring your kids to work day, even if you’re remote!) and our annual Charity Auction

Lifestyle (Be your best self – we’ll take care of the details)

• Our Nerds love to make an impact by paying it forward Donate to your favorite causes with a company match
• Work from home equipment stipend and co-working space subsidy
• Anniversary recognition program choose from different items and experiences
• Commuting stipend

Plan for your future (And when you retire on your island, remember the little people)

• 401K with company match
• Annual Enrichment Stipend for learning and development
• Be the first to test and benefit from our new financial products and tools
• Access to Rocket Lawyer for online legal support and resources

If you are based in California, we encourage you to read this important information for California residents linked here.

NerdWallet is committed to pursuing and hiring a erse workforce and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any characteristic protected by applicable federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-DS1

#LI-MPLX

#LI-Remote

Title: InfoSec Operations Engineer (Remote)

Location: Remote

About KnowBe4

KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a “Great Place To Work” in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.

Remote positions open to the US only.

The Infosec Operations Engineer will design, build and support KnowBe4’s security cloud infrastructure & security operations center (SOC). The inidual in this role will be responsible for planning, implementing, and monitoring our SOC cloud infrastructure.

Responsibilities:

• Assess and understand our SOC posture and future architecture, and implement infrastructure improvements (as needed for reliability and scalability)
• Monitor and analyze the SOC security posture on an ongoing basis; and update as needed
• Maintain cloud based logging and alerting pipeline
• Evaluate security technologies for cloud SOC environments in order to implement controls
• Design cloud security solutions to enable production security operations (SOC)
• Provide guidance and mentoring to various IT and non-IT teams on logging and alerting processes
• Design automated solutions to enhance SOC capabilities
• Configure systems to adhere to security policies, industry regulations, and best practices
• Research, design, and advocate for new technologies, architectures, and security products that will support KnowBe4’s security requirements for the SOC
• Contribute to the development and maintenance of the information security policies, procedures & strategy
• Work with multiple business units to ensure security policies and procedures are being adhered to

Requirements:

• Bachelor’s degree in relevant field or experience in software development/scripting in the information security space.
• Minimum 3 years InfoSec experience
• Minimum 2 years working in cloud/hybrid environments such as AWS
• Ability to program in Python and read/edit other programming languages
• Minimum 2 years configuring, managing, and administration of Splunk/SIEM
• Experience with log observability applications / managing large volume log and alerting pipelines
• Experience managing data within AWS (streaming and at rest)
• Must be able to navigate linux command line
• Experience with AWS ECS/Fargate, AWS Lambda, Datalakes/Snowflake, ETL, CI/CD pipelines, Terraform desirable
• Strong verbal and written communications
• Excellent time management and organization skills
• Excellent Analytical skills
• Strong problem solving and root cause analysis abilities
• Information Security Certifications desired
• AWS certifications desired
• Splunk Certifications desired

The base pay for this position ranges from $90,000 – $100,000, which will vary depending on how well an applicant’s skills and experience align with the job description listed above.

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, an employee stock purchase program, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code – all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Iniduals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Title: Assoc Director-Advanced Analytics

Location: Dallas Texas United States

Assoc Dir-Advanced Analytics needed by AT&T Services, Inc. in Dallas, TX [and various unanticipated locations throughout the U.S.; may work from home] to advise business partners with regards to patterns and relationships in data to recommend business direction or outcomes. Supervise a group that gathers, analyzes, and interprets a wide variety of data to identify causal relationships, trigger points, and make predictions on customer behavior. Quantify the significance of data variances and apply an array of statistical methods ranging from traditional to newly-developing within the Big-Data space.

Work on complex problems and provide solutions. Determine and pursue courses of action regarding obtaining desired data and outcomes. Utilize knowledge of advanced analytics, relational database structures, machine learning, data science, research methods, sampling techniques, and system testing. Build predictive models using data, test the model on results outside of the sample size, and verify the model in the real world. Develop reports, charts, tables, and other visual aids in support of findings. Use basic machine learning and AI techniques to build models that support decision making. Perform churn analysis, customer behavior segmentation, sales analysis, customer experience analysis, and product level analysis, including adoption, price elasticity and modeling. Program using SQL, Python, and R. Utilize frontend data visualization tools including Tableau. Build and utilize Adobe Analytics to report on clickstream data. Apply advanced knowledge of backend data pipelines and automations. Supervise one (1) SLS Perf Reporting Analyst, one (1) Specialist-Advanced Analytics, one (1) Analytics MGR – Office of The President, one (1) Lead Customer Experience Analyst, and four (4) Senior-Advanced Analytics.

Requires a Master s degree, or foreign equivalent degree in Computer Science, Computer Engineering, or Electrical Engineering, and two (2) years of experience in the job offered or two (2) years of experience in a related occupation utilizing knowledge of advanced analytics, relational database structures, machine learning, data science, research methods, sampling techniques, and system testing; building predictive models using data, testing the model on results outside of the sample size, and verifying the model in the real world; developing reports, charts, tables, and other visual aids in support of findings; using basic machine learning and AI techniques to build models that support decision making; performing churn analysis, customer behavior segmentation, sales analysis, customer experience analysis, and product level analysis, including adoption, price elasticity and modeling; programming using SQL, Python, and R; utilizing front-end data visualization tools including Tableau; building and utilizing Adobe Analytics to report on clickstream data; and applying advanced knowledge of backend data pipelines and automations.

Our Assoc Dir-Advanced Analytics earn between $156,562.00 to $254,300.00 yearly. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Inidual starting salary within this range may depend on geography, experience, expertise, and education/training.

Title: Principal Support Engineer, Tier III

Location: US (Remote)

Principal Support Engineer, Tier III

The Principal Customer Engineer (PCE) position serves as a cross functional role. Though this role is not burdened with explicit management obligations, leadership functions such as onboarding, training, continuing education, and mentoring of team members is required. In addition, Principal Customer Engineers are responsible for regularly interfacing with respective peers in Fastly’s Engineering and Product teams in order to serve as a central communication hub as features and products ship. PCE’s should also regularly interface with PCE peers, team leads and management to continuously evaluate and improve existing support workflows, training, and daily operations.

PCE is designed to be the most distinguished role in customer engineering and should be the culmination of a history of customer and technical excellence. PCEs will be internal and external standard bearers of the Fastly product, platform, and brand.

Work Location(s) & Travel Requirements:

Remote:

This position is a remote role and open to candidates residing in the following locations: US Remote (All US)

In a remote position, you may not reside within a commutable distance to a Fastly office.

This position may require travel approximately 2-4 times per year as requested by your manager.

What You’ll Do

• PCEs will regularly communicate with engineering and product team leads, and serve as a source of information dissemination to the rest of the customer engineering team.
• PCEs will take an active role in the training of Senior Customer Engineers and Customer Support Engineers
• PCEs will still be responsible for customer support, though their tickets will be extremely complex.
• PCEs will not have direct reports, as cross-team collaboration is their primary function.
• PCEs will help shape product strategy decisions, by direct interaction with Product and Engineering, working as a customer advocate.
• Work Hours:
  • Salaried Position / General Working Hours:This position will require you to be available during core business hours.

What We’re Looking For

Basic Qualifications:

• 8+ years of related experience.
• Wide experience in technical systems and how to troubleshoot them.
• Confident speaking with high ranking customers and stakeholders
• Exclusive prior knowledge of Fastly’s systems and Customer Support Engineering teams

Salary

The estimated salary range for this position is [$min of lowest tier] to [$lower of mid of the highest tier or highest pay of internal employees in this role].

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

• We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), company paid holidays, paid time off and paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program.

COVID Travel Policy

Fastly is committed to safeguarding the health and well-being of our employees. Therefore, new hires may be required to be fully vaccinated against COVID-19 if the role requires business-related travel, in-person meetings, attending large events and working in an office location, unless a reasonable accommodation is approved or if prohibited by local law.

Site Reliability Engineer

Location: US National

• REMOTE, USA
• ENGINEERING
• FULL-TIME
• REMOTE

Poll Everywhere is looking for a Site Reliability Engineer to help us in our push to support multi-region Kubernetes clusters, specifically expanding to the EU region. You will help answer tough questions surrounding deployments, backups, and monitoring of multiple clusters. We currently use TypeScript, AWS, Kubernetes, Terraform, and Docker to support our presentation platform.

The SRE team at Poll Everywhere is highly cross-collaborative, working closely with the other engineering teams and supporting them in building asset pipelines, CI, and deployment automation.At Poll Everywhere we are serious about helping our engineers meet their career goals. We have a long history of seeking out growth opportunities aligned with inidual interests and promoting internally often. Whether it’s leading a project, establishing an elegant pattern to solve a common problem, or refining an interface so users can get their work done more quickly and enjoyably, we’ll find the right team for you. Poll Everywhere has an excellent track record of being a place to deepen your product development and engineering skills.

Poll Everywhere is looking forward to a refreshed mission to make presentations more inclusive. We believe that having our product in use at more of the 17 billion meetings a year in the F1000 would change those organizations through the inclusion of more voices. Our platform enables presenters to create interactive questions, word clouds, discussions, and competitions that their audience can respond to using any device. Founded in 2008, we now support millions of users worldwide from educational institutions to household companies such as Google, AT&T, and Target.

Objectives

• • Implement a new deployment strategy to support multi-region production Kubernetes clusters to support our expanding Enterprise clients.
  • Monitor and maintain multiple Kubernetes clusters
  • Develop Service Level Objectives (SLOs) to improve our performance visibility and reliability

Responsibilities

• • The engineering team is our primary customer, improve their deployment experience whenever possible
  • Optimize Continuous Integration (CI) workflows
  • Improve and maintain our custom TypeScript deployment tools
  • Automate as much as possible using Terraform and CloudFormation
  • Reduce disaster recovery complexity and recovery time

Skills that you need to be successful in the role

• • 3+ years coding in a general-purpose language (for example: TypeScript, Ruby, Python, Golang, Rust, etc.)
  • 3+ years working with Docker and multi-stage builds
  • Experience with one of the major cloud infrastructure vendors – AWS, Azure, GCE

Nice to have

• • Writing Infrastructure as Code utilizing Terraform and/or CloudFormation, etc.
  • Networking experience with IP routing, firewalls and knowledge about general security practices.
  • Managed Kubernetes clusters in a production environment
  • Database experience with one of the big RDBMS (MySQL, MS SQL, Postgres) is a plus

Total rewards & salary at Poll Everywhere

Our total rewards package includes medical, dental, and vision benefits – We cover 100% of your premiums for the basic plan and 50% for dependents’ medical enrollment. We offer a PPO and an HSA/FSA. Up to a $100 monthly company match to your Health Care FSA or HSA account.

A PollEvian’s total cash compensation package is composed of two parts: a base salary and a potential 8% company-wide end-of-year bonus on top of the base salary.

• At Poll Everywhere we offer a comprehensive total reward and total cash compensation package.
• Our salary ranges take into account a wide range of factors that are considered in making compensation decisions including but not limited to: the breadth and number of direct years of experience for the role we are hiring for within the SaaS industry, based on our company size. All salaries at Poll Everywhere also have a geographic differential associated with the location at which the position may be filled.
• The hiring salary range for this role is $165,000 to $185,000 annually in most geographic locations across the United States. At the time of your initial call with our talent team please be ready to confirm your current location.

From us to you!

• Summer Fridays – 4-day work weeks for 12 weeks total from May-August 2023
• $500 work-from-home stipend to get you set up for 2022 ($200 annual WFH stipend for all PollEvians after their first year)
• ‍ $1,000 annual self-development budget + 2 additional days of PTO
• $150/month internet & personal cell phone reimbursement
• Monthly coffee and or tea subscription

Location:  International, Anywhere; Freelance

Job description

< class="description">

Hi there!

Are you someone with a background in data management, information technology, or computer science?

Do you have experience writing and/or editing technical content in areas such as the following:

• Data management and governance
• Data mapping and analysis
• Data security
• Disaster recovery
• Fleet telematics
• Logistics and supply chain management (how it works at a technical level)
• Artificial Intelligence

We’re looking for a Technical Editor to join our editorial team. Knowledge of any of our other primary verticals (health, SaaS, project management, and finance) would also be an asset.

The role is freelance to start, but we’re a fast-moving, rapidly growing company, so there’s lots of opportunity for growth if you excel.

Job requirements

< class="description">

Who you are:

Maybe you’re an experienced technical writer looking to move into editing. Or you’re a technical editor looking for better hours with a remote and flexible company.

You read industry blogs for fun and are the person all your friends turn to for info on the latest tech trends.

You’re enthusiastic about working remotely — from a co-working space, your home office, a cafe, or the beach. So long as you get the work done, we don’t care where you are when you do it.

You have to be process-driven, though. Codeless is, and we need you to align with our client’s unique guidelines for content as well as our internal processes, which make the whole thing run smoothly.

You have to have an eye for details and be excellent with the written word.

What you’ll be doing:

Editorial review at Codeless is a combination of checklist and creativity:

You’ll check the content against an optimization tool as well as read through it based on our existing editorial processes and client-specific checklists.

If small adjustments need to be made to improve flow or fix something factually incorrect, you’ll make the change yourself.

You’ll be providing valuable feedback to writers, both to improve them for the future and to ensure they understand what needs to be fixed (if necessary).

You’ll be working with a team of other editors to complete content to a high quality standard against a client-specific style guide.

We’ll pay you well based on your experience, and you’ll be working with some of the sharpest content marketing minds in the industry. You’ll be expected to learn quickly and ask questions once.

If that sounds like something you’re interested in, send us your resume, as well as a cover letter explaining why you’re right for the job.

Research Operations Director

at Trail of Bits

Worldwide – Remote

About Trail of Bits

Trail of Bits helps secure the world’s most targeted organizations and products. We combine high-end security research with a real-world attacker mentality to reduce risk and fortify code.

As a cybersecurity research and consulting firm, we serve clients in the defense, tech, finance, and blockchain industries. We help with their most difficult security challenges by designing and building new technology, researching new techniques to advance the state of practice, and reviewing the security of the latest available technology products before they hit the market.

Our team consumes, produces, and presents research as a natural part of doing business. When we make new discoveries or developments, we strive to share our knowledge and release our tools as open source. It’s a practice that’s earned us industry accolades and helped contribute to our double-digit bottom-line growth.

Role

Working closely with the research & engineering director, the research operations director will serve as a key problem-solver driving the success of the Research & Engineering practice’s operations. This inidual will support the Research & Engineering Director in organizing, managing, and executing projects, and will be responsible for ensuring that key initiatives are delivered in a timely fashion and with a high level of accuracy. This is a project-focused role whose mission is to ensure that all initiatives are broken into timelines, milestones, and deliverables.

The research operations director needs to be technically minded to understand the technical details related to each project, such as the assignment details, feedback from our SMEs (e.g., project managers, technical editors, those on the Finance and People Operations teams, etc.), and the requirements of an accurate project implementation. The Research Operations Director also needs to be strategically minded to fit each project into the big picture of the organization’s growth plan.

Responsibilities

• Manage the day-to-day workflow of all Research & Engineering practice operations.
• Develop and manage externally funded research programs involving partners and government agency interactions.
• Participate in managing internal research projects by helping to define, scope, and plan projects and monitor their progress.
• Give guidance to researchers on the Research & Engineering team, proofread papers and reports, and participate in peer reviews.
• Write and review research project proposals.
• Identify and track key performance indicators for the practice.

Requirements

• At least 8 years of experience in roles related to research and engineering and/or operational roles within the cybersecurity industry.
• Proven history as a self-motivated, strong learner who is interested in cross-topic projects within cybersecurity; the ability to translate research and development methodologies and frameworks of one specialty to other specialties.
• Experience and comfort in interacting across all levels of an organization, from management roles and partners to entry-level professionals.
• Well-honed project management skills with the ability to manage multiple disparate projects
• A systems-thinking mindset and the ability to imagine and drive the creation of new structures or processes required for business success.
• The agility necessary to multitask and prioritize projects and tasks in a rapidly changing environment in the face of many competing priorities.

The US estimated base salary for this full-time W2 employee role is $150,000-$300,000, not including bonus and benefits. Our salary ranges are determined by role, level, location, and employment type. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, inidual pay is determined by a variety of factors, include but not limited to work location, job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Company Perks

• Before, during and after COVID-19, our workforce works flexibly. Many employees choose to work from home around the globe. As long as you deliver against your goals, we encourage you to harness your personal working style to let you work best.
• Liberal expense policy for acquiring the equipment and software that help you do your job. If we need hardware to work effectively, we buy it.
• We offer exceptional and tailored technical, leadership and organizational training for our team members. Everyone is encouraged to identify additional opportunities for personal professional growth with working at Trail of Bits.
• We routinely highlight the amazing work our employees do via our blog, product offerings, and conference talks. We celebrate you!
• We’re at the forefront of a number of markets and have the internal expertise and the ambition to capitalize on those opportunities. Our employees see their work in use and valued by many others.

Highlighting some of our US & Canadian Employee Benefits:

• Multiple generous health, vision, and dental insurance plans.
• Ancillary benefits including life and disability insurance.
• Retirement plan with 5% company matching.
• 4 months paid parental leave.
• Moving expenses: $5,000 one-time.
• Charitable donations matching up to $2,000.
• One time $1,000 at home office expense stipend.
• $500/year personal learning & development budget.
• Executive coaching for managers & above.
• Bonuses for recruiting, public speaking, tool releases, blog posts, academic posters, proposals, and whitepapers, and end-of-year bonuses based on company, team, and personal performance.
• 20 days of PTO per year for vacation, sick, and personal time off.
• 15 company holidays per year.
• Carbon offsets for your personal and corporate carbon emissions through Project Wren.

Dedication to ersity, equity & inclusion

Trail of Bits is committed to creating and maintaining a erse and inclusive workplace where our employees can thrive and be themselves! We welcome all persons into our community. We embrace the ersity of gender, gender identity or expression, race, color, religious creed, national origin, ancestry, age, physical and mental disabilities, medical condition, genetic characteristic, sexual orientation, marital status, family care or medical leave status, military or veteran status, or perceived membership in any of these groups.

Technical Account Manager

at Ramp

New York, Miami, Remote

Ramp is building the next generation of finance tools from corporate cards and expense management, to bill payments and accounting integrations designed to save businesses time and money with every click. Over 12,000 customers cut their expenses by 3.5% per year and close their books 8x faster by switching to the Ramp platform.

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment software in America and enables billions of dollars of purchases each year. Ramp continues to grow quickly, more than doubling its revenue run rate in the first half of 2022.

Valued at $8.1 billion, Ramp’s investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companiesStripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital Oneas well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp was named Fast Company’s most innovative finance company in 2022 and #5 on LinkedIn Top Startups 2022.

About the Role:

Ramp’s first Technical Account Manager will be on the frontlines working to establish partnerships with Ramp customers, and act as a liaison between customers and our internal technical teams. You’ll be partnering with Customer Success & Account Manager teams to identify, prioritize and build financial solutions for existing customers so that Ramp continues to scale with their needs.

You will act as the technical and financial subject matter expert for our customers, and design solutions that address the customer’s needs through Ramp and partner integrations. You will partner with Post-Sales teams to drive Product, Design and Engineering teams’ roadmaps to evolve Ramp to better serve our customers at scale and offer increasingly higher value to the customers.

You will define the customer’s financial & technical success criteria from onboarding through activation and expansion. You will represent Product, Design and Engineering externally and will operate with deep conviction and understanding of Ramp’s technical capabilities. The role requires technical skills necessary to understand and educate on robust accounting features, and integrate them across all the touchpoints and surface area of a customer.

What You’ll Do

• Work closely with the Customer Success & Account Management teams, effectively communicating Ramp’s technical accounting features and benefits to customers by delivering tailored product demonstrations. Focus areas include Netsuite and Sage Intaact integrations.
• Work with customers to problem-solve technical hurdles, and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options
• Via customer discovery, you will assess customer requirements for expansion of their Ramp partnership, and determine Ramp fit through use-cases, cost-benefit/ROI analysis, and technical competencies.
• Work directly with onboarding specialists to support more complex technical & accounting implementations of Ramp
• Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs
• Propose effective product implementations for customers with a deep understanding of the full range of integration and configuration options
• Support technical documentation and maintenance of our internal knowledge base for customer use cases and best practices
• Partner closely with the product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed

What You’ll Need

• Minimum 5 years in solutions consulting or implementing business SaaS solutions and using APIs, ideally within the financial space
• Deep understanding of accounting systems, accounting/controllership needs, and finance/accounting workflows.
• Strong understanding of HRIS and/or ERP solutions
• Bachelor’s degree in computer science, engineering, business, finance or accounting
• Exceptional with organizational, project management, and time management skills
• Ability to operate within a cross-functional team or as an inidual contributor with minimal supervision
• Ability to anticipate customers’ needs and position product solutions accordingly
• Excellent verbal and written communication skills as well as interpersonal skills
• Excellent engineering, system design and technical specification writing skills

Compensation

• The annual salary/OTE range for the target level for this role in NYC is $182,750-$215,000 + target equity + benefits (including medical, dental, vision, and 401(k)

Ramp Benefits (for U.S. based employees)

• 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
• 401k (including employer match)
  • Please note only 401k contributions made while employed by Ramp are eligible for an employer match
• Unlimited PTO
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support
• Pet insurance

Senior Technical Writer, Google Cloud

Note: Google’s hybrid workplace includes remote roles. By applying to this position you will have an opportunity to share your preferred working location from the following:

Remote locations: Massachusetts, USA; United States.

Qualifications

Minimum qualifications:

• Bachelor’s degree in a relevant field, or equivalent practical experience.
• 2 years of technical writing experience.

Preferred qualifications:

• Master’s degree in writing, engineering, or scientific-related field.
• 3 years of technical writing experience.
• 2 years of experience leading projects, initiatives, or teams.
• Experience in a related technical area.
• Ability to manage multiple engaging priorities in a fast-paced, constantly changing environment.

About the job

Technical writers plan, create, and maintain educational content as an integral part of the engineering or user experience. The content is often in the form of documentation, but may also be UI text, sample code, videos, or other educational material. Regardless of the content medium, technical writers are distinguished by their abilities to explain complex topics in a way that’s useful to their audience.

Additional Information:

The US base salary range for this full-time position is $117,000-$180,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, inidual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Write technical documentation for developers and cloud architects building solutions for their own private Google Cloud.
• Produce and curate content helping customers.
• Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills.
• Work with a global team of engineers, product teams, content strategists, and other technical writers.

Location:  International, Anywhere (residing in a CET +/- 2 timezone); 100% Remote

We are currently looking for a WordPress technical writer to join our growing team. The role calls for someone who is technically minded and can help us produce original, straightforward, engaging, and highly technical content. You will be exploring a few subjects, such as WordPress, web server technologies, and cyber security.

Who are we?

WP White Security is a remote software startup that develops a number of WordPress security and administration plugins. Our plugins are installed on more than 450,000 websites and help website administrators and managers improve the security of their website and better manage it and their users.

We are currently accepting applications from candidates residing in a CET +/- 2 timezone.

Responsibilities

• Writing different kinds of technical content, including manuals, documentation, blog posts, etc.
• Conducting keyword research to identify target keywords on a specific topic or idea to plan and structure your work accordingly
• Keeping yourself updated with current news about WordPress and its updates from time to time.
• Addressing the SEO requirements for each blog post and optimizing the content to ensure that it reaches the right audience.
• Making edits to existing website content to improve readability, SEO, and accuracy, while keeping the content up to date.
• Learning how the plugins work and how customers use them so you can contribute to improving our sales and support strategy.
• Assisting our customers and supporting them in the best way possible.

Requirements

• Have solid verbal and written communication skills.
• Have a solid technical understanding of WordPress, web servers, networks, and cybersecurity.
• Be a passionate reader, researcher, blogger, and copywriter who has a keen interest in technology and WordPress and loves penning things.
• Have at least three years of professional writing experience.
• Have at least two years of experience writing for software companies, ideally those which specialize in WordPress development.
• Can take technical concepts and translate them into content that’s a pleasure to read.
• Be a self-starter who takes the initiative to solve problems and learn new skills.
• Be comfortable working with minimal supervision.
• Take pride in the quality and craftsmanship of your work rather than just doing it for the sake of getting it done.
• Be passionate about leaving your mark on the web for all to see.
• Be results-oriented and focused on the outcome of your writing, not just the words themselves.
• You’re comfortable accepting critical feedback without taking it personally.

Technical Product Support Specialist

REMOTE

PRODUCT – PRODUCT SUPPORT

FULL TIME

REMOTE

About Zignal Labs

Zignal was founded in 2011 to help customers instantly see conversations and stories taking place across media. Originally conceived as a tool for political campaigns accustomed to media “war room,” Zignal now helps private and public sector organizations visualize and contextualize the global digital media environment to solve some of the world’s most challenging problems.

Trusted by top global news outlets such as The New York Times and The Wall Street Journal, Zignal is frequently called upon by academic institutions and the media to provide data-driven insight into some of the most important and nuanced emerging issues of societal concern – including the COVID pandemic, dis- and misinformation, consumer safety, political polarization, healthcare, digital security, and risk management.

Fully remote, with Silicon Valley roots and team members in over 20 states, Zignal serves customers around the world. Learn more at zignallabs.com.

As a member of the respected Zignal Labs Product Support team, you will specialize in response & resolution of customer’s technical issues on the Zignal Labs platform. In addition to triage support, you will also serve as the primary liaison between our customers, Customer Success Managers & our product and engineering teams.

In this role, you will have the opportunity to:

• Develop and deliver scalable, repeatable & predictable support processes
• Deliver technical support and product guidance to Zignal Labs’ users, both internal and external, including first and second level triage and resolution during the western region business hours M-F 9am-6pm and occasionally beyond as needed for escalations
• Liaise and manage communications between internal and external customers and internal users with the Product and Engineering teams on bug identification, tracking and resolution, as well as feature and enhancement requests
• Work closely with Support and Training leadership team, develop strategy and execution path for support and training documentation
• Create internal and external product support documentation, including updates to the customer-facing Zignal Knowledge Base to instill product knowledge on existing and new features for all customers
• Map customer journeys in a documented form and contribute to presentation materials
• Enable the Customer Value leadership to enforce program structure to drive customer product adoption to increase customer usage
• Achieve positive outcomes and feedback from internal and external customers

In order to be successful in this you will need:

• 2+ years of prior experience in a customer-facing product/technical support role of a SaaS product
• Experience with ticketing & support software such as JIRA, Zendesk, Freshdesk, or other customer support tools
• Outstanding time management skills with proven ability to complete tasks and assignments on time — with a positive ‘can do’ attitude
• Strong sense of duty and pride in resolving customers’ technical issues, showing sincere caring and empathy
• Exceptional written & verbal communication skills, and flawless conflict resolution & crisis management skills
• Problem-solving skills to perform root cause analysis and identify solutions, document solutions, and develop techniques to mitigate those issues from reoccurring
• Ability to thrive in a fast-paced and dynamic environment, working with many cross-functional stakeholders

Plusses:

• Natural language processing techniques: parts of speech tagging, shallow parsing, constituency, and dependency parsing, named entity recognition, emotion and sentiment analysis
• Advanced machine learning algorithms and statistics: regression, simulation, scenario analysis, modeling, clustering, decision trees, neural networks, etc.
• Computer vision techniques
• Graph analytics, large-scale graph algorithms

Bonus Points:

• Experience with media monitoring and analysis for communications, security, & risk management use cases
• Salesforce, Excel experience
• Familiarity with social media data/analytics
• Understanding of Boolean operators
• Familiarity with API query language

Why join Zignal Labs?

– Competitive salary based on the work you do

– Flexible time off – work with your manager to take the time you need

– Excellent medical, dental, and vision coverage

– Paid parental leave plan

– Professional development and growth programs

– A tight knit, collaborative, and transparent environment to help you succeed

Zignal Labs is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Applicants must be authorized to work in the United States for any employer. No sponsorship is available for this position.

Location:  US Locations Only: 100% Remote

Position Summary: 

The Senior SharePoint Developer is responsible for developing and maintaining Enterprise customized SharePoint and M365 applications. This position also acts as a backup administrator for other cloud applications at CRDF Global including Costpoint Essentials for accounting, financial reporting, budgeting, planning, contracts, procurement, human resource management, recruiting and talent management; Formstack for external data collection; Concur for travel & expense; Salesforce for CRM, PRM; and Fluxx for grantmaking.

As part of the internal IT team, this position develops SharePoint solutions utilizing out of the box SharePoint features and SharePoint Framework. Furthermore, you will be responsible for managing and supporting these systems on a day-to-day basis including the day-to-day including upgrades, patching, installations, debugging and working with end users and functional teams.

This position can be performed REMOTE or onsite (hybrid) in our Arlington, Virginia office.

Major Responsibilities:  

• Document current SharePoint environment and provide recommendations
• Design, develop, and manage site content and capabilities and provide maintenance of existing portals
• Analyze business requirements to provide better applications integration or enhancement
• Manage user roles as needed to ensure proper access and security controls
• Develop and maintain SOPs, procedures, processes, and website documentation
• Maintain, administer, support, and train users on SharePoint, including its governance
• As a backup, maintain, administer, and support Costpoint, Concur, Fluxx, Formstack, Salesforce and other cloud applications, including maintenance, and overall health of the production and development environments
• Provide Service Desk support at Tier II and III

Qualifications: 

• 10+ years of experience working on SharePoint, SharePoint Online
• Experience with creating and maintaining SharePoint templates, developing and maintaining scripts, providing site design, coding and implementing fixes
• Strong knowledge of Microsoft Server operating systems and features
• Experience coding methods to access user information from Active Directory and Microsoft SQL Server connections to access application data
• Experience with SAML 2.0 tokens integration in managing authentication and features
• Knowledge of Power Platform: Power Apps, Power Automate, and Power BI
• Desirable: prior experience with Deltek/Costpoint, Fluxx and/or Concur as a functional expert or administrator, including an understanding of Costpoint tables, relationships, core structures, modules, and functionality
• Bachelor’s degree or HS diploma and 15+ years of experience working in a professional environment
• Ability to communicate and interact effectively as a member of a team and with multiple levels of internal management and staff, outside clients and vendors

Salary & Benefits: The base pay range for this position is $112,043 to $147,484.  The determination of salaries in this job classification depend on a number of factors, including, but not limited to, relevant candidate experience, job-related knowledge, qualifications and skills.  In addition, we have a comprehensive benefits package, which includes medical, dental, and vision insurance; 403(b) retirement savings plan; paid time off; education reimbursement; student loan paydown and more.

CRDF Global is an Equal Opportunity Employer (EOE).  CRDF Global provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran, or disabled status.

Location: US Locations Only

Customer Experience – Technical Support Representative

REMOTE

Santa Ana, California, United States

Technical Support

Full time

Customer Advocate

We call this position a “Customer Advocate” because it’s your job to do just that: advocate for the best possible experience for our customers. Friendly, empathetic support can make someone’s day, and we’re committed to making every interaction – whether email, call, or chat – a fun and helpful one!

This is not a customer service position. There’s a difference between customer service and customer support, which might sound confusing – so please read on!

We’re looking for great communicators who can explain challenging technical information in easy to understand language. Please know that while we love a great vocabulary, simple and clear language skills are what we need.

Your mission is to help our photobooth owners succeed with their software, which means you’ll need significant experience troubleshooting and investigating software related issues. We are looking for candidates with skills in providing proactive solutions to customer obstacles with our complex software. In order to succeed in this role, you must have significant experience troubleshooting software in a previous role or otherwise relevant experience.

That means you’ll need to be a natural problem solver, curious about everything, and driven to find the root issue in every scenario that comes your way. Sound like you? Great! Read on:

Acts

• Passionate about technology: enthusiasm for how it works, how to use it, and everything in between
• Has enough previous technical support experience that you have developed strong troubleshooting ability and are comfortable investigating a wide variety of technical situations
• Confident communicator who does not hesitate to ask questions, investigate, and share your findings with the team
• Understands and answers all customer support questions with a personable nature, troubleshooting skills, and quick wit
• Educates your team members about products, while independently keeping your own technical know-how up to date
• Increases customer delight through extraordinary customer service
• Understands grammar and appreciates the Oxford comma
• Demonstrates empathy through verbal and written responses
• Monitors and responds to Facebook posts to encourage engagement and resolve issues
• Leads customers toward the right products, upsell, and/or help schedule a call with our sales team
• Team oriented and enjoys working with others to find great, out of the box solutions
• Experience with photography is a plus!
• Experience creating and editing video content is a plus!

We are looking for candidates who are able to work the following time shift:

Tuesday – Saturday, 11am – 8pm Pacific Time

If you do not confirm you are available for this time shift, your application will automatically be disqualified.

Requirements

• Technical Support
• Customer Service
• Hubspot
• iOS
• macOS
• Windows
• Photography

Benefits

• Health Benefits
• 401K for California Based Employees
• Education Stipend
• Remote Work
• Bonus Plan
• Annual Retreat
• Generous PTO and Holiday Schedule
• Quarterly Financial Meetings
• Open Book Management
• Intimate Team
• Work from Home Stipend

Title: Sr. Data Engineer

Location: San Francisco or remote

ClassDojo’s mission is to give every child on Earth an education they love.

We started by building a network that connects teachers, children, and families. ClassDojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families, globally. They use it to share what’s happening throughout the day through photos, videos, messages, and activities. It is actively used at an unprecedented scale: in over 95% of US schools, reaching ~51 million children in ~180 countries. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.

We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with deep backgrounds in education and large scale consumer internet, including Instagram, Netflix, Dropbox, Uber, Y Combinator, and more. We’re building a company where the most talented people want to work. We believe you’ll do the best work of your life here and you’ll pioneer the future of education, too.

What you’ll do:

As a Sr. Data Engineer at ClassDojo, you’ll help build the systems that will support our rapid growth. You’ll work on production code from day one, deploy often, move quickly, and have your work used by millions of students, teachers, and parents around the world every day. In addition, you’ll help us further develop our high-quality engineering culture, one that values rapid iteration, collaboration, and best practices. You will work with our data pipeline and data warehouse as well as start to move across to our data lake with Amazon and set up our infrastructure to ensure we can continue to handle the increasing volume of data.

You will be a match if:

• You have at least 3 years of data engineering experience
• You are in the Americas time zone

You might be a good fit if:

• You’re excited to get things done, in a fast-paced environment
• You have excellent programming skills in Python
• You have experience with data pipelines: transforming raw production and external data into user-friendly tables
• You have an ownership mindset: you are comfortable with both responsibility and accountability
• You’re thoughtful about creating and maintain a world-class engineering culture
• You work well in teams and enjoy collaborating with engineers, designers and product teams
• You are passionate about education and care about having impact on tens of millions of kids’ lives with your work

Bonus:

• Experience using MongoDB, MySQL, Redshift, Airflow, and Athena
• You have DevOps experience, especially on AWS
• > 7 years of professional software experience

[1] Some more context:

– ClassDojo’s 125m Metaverse Mission (Forbes)

– ClassDojo’s Second Act Comes with First Profits (TechCrunch) and Sam’s note about it.

ClassDojo is committed to a erse and inclusive workplace. ClassDojo is an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. ClassDojo will make reasonable accommodations for the known physical and mental limitations of an otherwise qualified inidual with a disability who is an applicant or an employee unless undue hardship would result. In accordance with applicable local ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Senior, High Performance Software Engineer

Location: Remote (US and Canada based only)

Job Description

In this position, you will work with Magic Leap’s Computer Vision Software Architecture team developing and optimizing cvengine – the software that drives all perception algorithms on the Magic Leap 2 platform, including head pose, eye tracking, and more. You will help provide the perception algorithm teams new features, improve cvengine test coverage, enhance data collection and visualization tools, and contribute to performance analysis and optimizations.

Responsibilities

• Design, implement, document, test, and integrate features for cvengine
• Debug issues across the software stack to understand the root cause. Propose, code test, and integrate fixes for these bugs. If multiple solutions are available, analyze and articulate the trade-offs between the various solutions.
• Analyze and optimize the software stack in a heterogeneous computing environment, utilizing the features unique to the architecture in efficient ways
• Help drive the integration and development of necessary tooling and automation. (profiling, testing/verification, monitoring, etc) that allows the team to move faster and more confidently

Qualifications

• Strong programming skills in C/C++ (5+ years)
• Able to work with a remote team, with members in different time zones
• Strong CS fundamentals, data structures and algorithms, problem-solving
• Able to produce high quality code consistent with the goals and constraints in an embedded development environment
• Experience with high throughput, low latency or real time systems or simulations
• Multi-process and/or multi-threaded development experience
• Experience with source code practices like git, repo, and code reviews

Preferred / additional skills:

• Willingness to support developers working on top of the team’s APIs
• Interest in build systems, automation, metrics collection and/or data analysis
• Experience with GPU programming platforms like CUDA or high performance architectures like VLIW, SIMD
• Experience analyzing and optimizing large systems against multiple competing performance criteria
• Experience with computer vision, sensors (cameras, time-of-flight), or image processing
• Working knowledge of Python

Education

• BS in Computer Science or equivalent experience required

Additional Information

• All your information will be kept confidential according to Equal Employment Opportunities guidelines

#LI-REMOTE

Our salary ranges are determined by role, level and location. In addition to salary, Magic Leap offers a discretionary bonus, equity, and a fully comprehensive benefits package for eligible employees.

US Base Salary Range

$123,000$172,000 USD

HRIS Manager

Location: San Francisco or New York or Remote

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone come make with us!

We’re looking for an experienced HRIS Manager to leverage your technical Workday skills to translate business needs to scalable and repeatable solutions. We launched Workday in April 2022 with a great foundation – now comes the fun part of automating our processes! You will work on a variety of projects including open enrollment, new time off plans, the merit cycle, and more.

If you’re excited about building for scale and working alongside an amazing people team during a time of growth, this role could be for you!

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Partner with stakeholders to understand business requirements and design, configure, test, and launch new features and updates across all modules including HCM, advanced compensation, time tracking, absence, benefits, and performance
• Translate business requirements into creative and simple solutions; drive implementation of these upgrades
• Manage the merit cycle from start to finish including gathering requirements, building a project plan, and configuration
• Manage Figma’s second open enrollment cycle including working with a 3rd party to build new vendor integrations
• Configure business processes, build reports, update security groups, and upload data cross Workday modules
• Ensure data integrity across Workday and integrated systems; manage Workday integrations in conjunction with a third party integrations expert
• Document systems processes, procedures, and integrations
• Participate in the development of Workday roadmap
• Mentor and train People Ops teammates in Workday data updates and light configuration

Some projects you could work on:

• Launching Figma’s semi annual merit cycle
• Configuring Figma’s annual open enrollment cycle
• Building out international time off and leave plans
• Building prototypes for adopting the performance module
• Partnering with third party support to build an international payroll integration; update Figma’s current onboarding processes to allow for international payroll self service

We’d love to hear from you if you have:

• 5+ years of Workday configuration experience with strong knowledge of Workday HCM, business processes, reporting, security. Working knowledge of advanced compensation, benefits, absence, payroll, and time tracking.
• Experience in troubleshooting or architecting integrations between systems; experience with Greenhouse ATS preferred
• Experience with data governance and SOX compliance
• Ability to translate business needs into technical requirements and effectively communicate Workday specific information to an HR audience (we’re still learning Workday!)
• A maker who enjoys finding creative solutions to automate and streamline processes

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Read more about our team

• Investing in Figma: The Decade of Design
• How work is changing at Figma
• Figma’s next product is a multiplayer whiteboard called FigJam
• Software Design Startup Figma Is Now Worth $10 Billion

We will work to ensure iniduals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process idea to design to build and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.

At Figma, we celebrate and support our differences. We know employing a team rich in erse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma’s Privacy Policy.

Title: Math Content Writer

Location: Remote – United States

Part time

A pioneer in K12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states.

Amplify is developing a new math screening and progress monitoring assessment for students in grades K-6. We are looking for a math content writer with math education expertise in the following grade levels: 3-6.

The content writer will ensure that assessment content aligns with key mathematical competencies and learning standards from across the United States.

Job Responsibilities:

Create test specifications for assessment content within specified grade levels. Create a range of assessment content, including but not limited to auto-scored selected-response items and guidelines for scoring a range of authentic, creative, and flexible assessment content.

Basic Qualifications:

• Bachelor’s Degree in a Math-related field (Mathematics, Data Science, etc.); Education; or related field
• 2+ years of teaching or assessment design experience
• Experience writing fair and appropriate selected response assessment items measuring students’ mathematical skills and concepts
• Excellent collaboration skills
• Excellent written and verbal communication
• Broad understanding of the K6 educational landscape, including state standards, standardized assessments
• Proficiency with Google suite (Google Drive, GDocs, Google Sheets, etc)
• Ability to work in a fast-paced environment

Compensation:

The hourly rate range for this role is $45-$50.

Staff Data Scientist, Analytics

Remote – US

What’s so interesting about this role?

As a Staff Data Scientist, Analytics at Grindr, you will partner with Product to improve user experience and grow subscription revenue. You will have the opportunity to solve challenging problems, collaborate with a cross-functional team, and own results that contribute meaningfully to the world’s best app for queer dating.

What’s the Job?

• Partner with Product to develop metrics and conduct analysis for measuring impact of decisions on KPIs
• During feature development, design analytics products and experiments that will appropriately measure impact
• Work with Product to establish, reach consensus, and build analytics products to monitor high-level metrics for specific business areas and the Product organization overall
• Roll out experiments and interpret results in a way that appropriately represents statistical uncertainty and ambiguity while giving informed recommendations
• Develop and define success metrics for monetization and user experience initiatives and build analytics products to automate their measurement
• Be a leader in improving team and organizational collaboration, including how we work with business stakeholders and use data to make decisions
• Measure business performance by conducting analytical research, interpreting results of experiments, and building dashboards
• Mentor other data scientists and analysts on the team

What We’ll Love About You

• 7+ years of proven experience in a product analytics role
• Experience communicating results and recommendations clearly in a cross-functional environment to an executive audience
• Proven record partnering with stakeholders to drive alignment, results, and informed decision making
• Fluency in SQL and data analytics tools in Python
• Expertise with a data visualization tool (e.g. Looker, Tableau)
• Background in guiding A/B testing best practices in an industry setting
• Preferred M.S. in statistics, engineering, applied math, economics, decision science, operations research, or a related quantitative field

We’ll Really Swoon if You have

• Intellectual curiosity and willingness to learn
• Strong and scrappy problem-solving mindset
• Understanding of subscription revenue and financial modeling
• Experience in a dating/social networking/mobile tech company
• Bias for action

Base salary is an important part of the overall compensation package, but there is so much to love about Grindr

• Mission and Impact: Grindr is the world-leading LGTBQ social networking service. Your role will impact the lives of millions of LGTBQ people around the world
• Remote First: We have satellite offices in LA, NYC, and Chicago, and are remote first across the US and Canada. More than 30% of our employees work outside of cities where we have satellite offices
• Family Insurance: Insurance premium coverage for health, dental, and vision for you and partial coverage for your dependents
• Retirement Savings: Generous 401K plan with 6% match and immediate vest in the US
• Compensation: Industry-competitive compensation and equity
• Queer-Inclusive Benefits: Industry-leading gender-affirming offerings with up to 90% cost coverage, access to Included Health, monthly stipends for HRT, and more
• Additional Benefits: Flexible vacation policy, monthly stipends for cell phone, internet, wellness, and food, one-time home-office setup stipend, and company-sponsored events

Grindr is committed to fair and equitable compensation practices. The base pay for this role is between min $160,000 and max $220,000. This base pay range is for the U.S. and is not applicable to locations outside of the U.S. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will also be eligible for equity and benefits.

About Grindr

Since launching in 2009, Grindr has grown into the world’s largest social networking app for gay, bi, trans, and queer people. We have millions of users who use our location-based technology in almost every country in every corner of the planet.

Today, Grindr proudly represents a modern LGBTQ lifestyle that expands into new platforms. From social issues to original content, we continue to blaze innovative paths with a meaningful impact for our community. At Grindr, we create a safe space where you can discover, navigate, and get zero feet away from the queer world around you.

As of June 2020, Grindr has new owners with a track record of multiple successful Bay Area start-ups. The new leadership is demonstrating a renewed commitment to creating an experience for users that is safe, fun, and productive, as well as a positive & uplifting company culture in which everyone can be their best selves. At the heart of Grindr’s mission in this new chapter is a shared set of core values including transparency, accountability, experimentation (failing fast), and strong allegiance to the LGBTQ community.

Grindr is an equal opportunity employer.

To learn more about how we handle the personal data of applicants, visit our Employee and Candidate Privacy Policy.

Title: Product Security Engineer II

Location: United States

Join Axon and be a Force for Good.At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out erse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Join Axon and be a Force for Good

At Axon, we’re on a mission to Protect Life. We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company’s inception building the TASER to a full suite of hardware and software solutions, we are focused on providing police agencies with the state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we’re going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of the police record so our justice system can get to the truth faster. And we won’t stop innovating until the bullet is rendered obsolete.

It’s a big mission, but it’s one we’ll pursue relentlessly every single day.

Your Impact

You will help us enhance and implement secure coding practices for our current Axon product family as well as new products currently under design. You will help select and build advanced tooling to help the dev teams write secure code without destroying their flow. You will instrumentally be the advocate of these best practices to foster a culture of code security to ensure we build the most secure product possible.

What You’ll Do

Location: Remotely from United States OR Onsite at our Seattle, WA office.

Reports to: Director of Security Engineering & Operations

Direct Reports: none

• Be a critical resource for our engineering teams on all manner of security matters
• Work side-by-side with developers and project managers alike while addressing security concerns
• Make architectural decisions critical to our products
• Survey the backlog of projects, prioritize appropriately, and shepherd solutions through with persistence

What You Bring

Basic Requirements

• 3-5 years professional experience
• Software engineering background; with a current focus on secure application development
• Great at finding ways to break applications AND assisting dev teams in securing threats from both known and unknown vulnerabilities
• Deep understanding of common application flaws, and how to fix them
• Fluent in application attack tools and methodologies
• Ability to think creatively about potential attack vectors and propose creative solutions on the fly
• Experience automating security tests into the development process
• Ability to work independently and comfortably in a fast-paced environment
• Understanding of common authentication and authorization methodologies

Preferred Requirements

• Passionate about security; involved in the application security community
• Experience teaching secure code practices; in 1:1 situations or to large teams
• Experience with Internet of Things (IoT) firmware security challenges
• Experience with DevOps processes in a Cloud/SaaS environment
• Experience with secure mobile device development and mobile app pen testing
• Experience with operating static and dynamic security scanning tools

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

*Benefits listed herein may vary depending on the nature of your employment and the location where you work *

#LI-Remote

Pay Transparency

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 120,000 in the lowest geographic market and USD 160,000 in the highest geographic market. The on target earnings range for this role is between USD 120,000 in the lowest geographic market and USD 180,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits(http://www.axon.com/careers/benefits).

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building erse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values ersity and fosters inclusion. We’re committed to hiring the best talent regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Customer Success Manager

Location: Remote

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

One of our three organizational values is Customer First and in 2022 we launched & introduced Amwell’s first Customer Success team, spanning all business verticals and products. This team is tasked with providing a delightful customer experience and ensuring customers achieve their desired results, ultimately maximizing retention and growth. We are looking for an experienced, passionate Customer Success Manager (CSM) with excellent relationship building & project management skills to join the team. CSMs leverage deep customer relationships, industry knowledge, key data insights, and a broad understanding of Amwell’s products and processes to drive increased satisfaction, adoption, and customer retention.

CSMs partner closely with customers in their assigned book of business throughout the customer lifecycle to:

• Help them to maximize the benefits of their Amwell product portfolio
• Work with them to define, track and achieve goals & KPIs
• Proactively identify solutions & overcome barriers to satisfaction
• Achieve greater product adoption & utilization
• Advocate to ensure that all departments within Amwell are aligned to meet their needs

Core Responsibilities:

• Proactively build strong relationships with customer contacts at each level of the customer organization throughout the entire partnership
• Understand and help measure customers’ inidual business goals and KPIs to develop tailored proactive outreach as appropriate, including provider engagement, product consulting, use case optimization and proactive monitoring of support issues
• Collaborate closely with Account Directors to provide Executive Business Reviews and ensure strategic alignment with the customer’s goals and Amwell experience
• Partner closely with Implementation Managers during project phase to ensure a smooth post-go live transition
• Move customers along the lifecycle from adoption to proficiency with the Amwell product suite

• Leverage expert knowledge of Amwell’s software and hardware products to help customers get the most from their contracted products, including advising customers on best practices & news, clinical workflows (where applicable), consulting on configuration options, partnering with them on reporting needs reflecting their KPIs and communicating product features & functionality that benefit the customer’s business
• Proactively engage with providers, program managers and other customer stakeholders to understand pain points and best practices, provide personalized training where needed, and gather feedback on Amwell’s products
• Manage basic platform or program configuration needs & updates
• Collaborate with internal teams to design a roadmap of future product adoption for each customer, including migrations
• Be a champion for documentation and alignment across internal & external stakeholders, a true customer-facing advocate with the skills and passion of a project manager
• Maintain internal CRM (Gainsight) to track customer health and activity, proactively identify trends & potential risks, and to provide greater visibility to the internal organization about the customer and their needs

• Act as a central point of communication for proactive communications such as maintenance, releases, events, etc. as well as manage support ticket escalations with urgency owning internal & external coordination and messaging
• In general, work cross-functionally with Account Management, Sales, Customer Support, Product & Engineering, Professional Services, and Solution Design to drive a successful overall customer relationship

Travel Requirements: 15-30%

Qualifications:

• A bachelor’s degree or equivalent
• 4+ years of relevant experience in customer success in a SaaS environment
• Experience working in healthcare technology and/or operations
• A customer first’ mindset and passion for delivering a delightful customer experience
• Comfortable understanding and explaining software products to erse audiences

• High level of verbal and written communication skills
• Excellent time management and project management skills
• Experience at a high growth company with distributed operations
• High energy level, enthusiastic, and eager to do what is necessary to be successful
• Gainsight and Salesforce proficiency preferred

Additional information

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars – our Workplace, our Workforce and our Community.

Amwell is a “virtual first” workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are! Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance

Technical Writer I

Job LocationsUS-Remote

ID2023-1806 Category

Full-Time

Overview

Position Overview

We seek a grammar ambassador to join our team at HealthEdge. As a technical writer, you will work closely with our subject matter experts and team members to support documentation efforts for products and services. We are looking for you to be highly organized, naturally inquisitive, and able to grasp software and data quickly and thoroughly to meet deadlines in an agile software development environment.

This role has a heavy emphasis on understanding data updates made in our software and translating it into clear and accurate copy. Your ability to communicate important product updates in an accurate, easily digestible, and timely manner will have a direct positive impact on our end users and quality standards.

What You Will Do

• Translate time-sensitive software data updates into accurate and easily digestible copy for product release notes and reference materials.
• Collaborate with software developers, analysts, project managers, and technical writer teammates to gather documentation requirements for product release notes.
• Review citations, source materials, and difference reports to ensure delivery of accurate information.
• Review/Revise microcopy for user interface elements, such as field labels and tooltips, according to style standards.
• Maintain existing documentation, updating content such as instructions, screenshots, and reference lists as needed.
• Contribute to special projects when needed, including proofing, and editing content, organizing reference materials, and conducting usability tests on product documentation.

What You Bring

• 4-year degree in technical writing, communications, English, or comparable field.
• 25 years of technical writing or relative experience.
• Strong command of the English language; able to write clearly and edit content for spelling, grammar, and mechanics, and vary writing style to meet specific audiences.
• Strong critical analysis skills and enthusiasm to learn.
• Ability to effectively communicate and collaborate with erse stakeholder groups and iniduals.
• Ability to collect, research, and understand complex or erse information, and translate it into clear and concise written communication.
• Ability to plan, prioritize, and balance the need for direction with self-motivated efforts.
• Strong interpersonal skillstreat people with respect, keep commitments, inspire the trust of others, and work ethically and with integrity.
• Belief in fostering a fun, enjoyable working environment (we value team bonding) while performing excellent, diligent work.

Strongly Desired (Not Required)

• Experience documenting software data updates.
• Experience in an agile SDLC environment.
• Experience with Madcap Flare and/or familiarity with HTML.

Hubspot Administrator

Anywhere

The Big Picture

Are you looking for an opportunity to do well by doing good? At Zoobean, you will have the opportunity to do meaningful work that helps grow our current client population of school districts and public libraries, serving over two million readers.

We’re now hiring a Hubspot Administrator who manages the ins and outs of our HubSpot account. You should have a solid understanding of HubSpot’s functionalities and how to set up our account in a way that takes full advantage of these features. Automations, integrations, migrations, training it’s all your jam. You also understand RevOps, how our HubSpot account is segmented and why, and how sales, marketing, and service can be aligned to streamline processes and achieve growth. Bottom line? The Hubspot administrator will help us use the platform in a way that better serves our internal teams, so we can better serve our customers. The position will report to the Vice President of Sales and will be a trusted guide to company-wide alignment.

You will join a kind, clear, and hard-working crew driven to achieve and make a measurable, meaningful impact. The best part is that you get a unique opportunity to use your strengths and skills to challenge others to read more. After all, reading is to the mind as exercise is to the body.

Generally, these are some of the day-to-day tasks our HubSpot Admin will be able to do for us:

• Assist with CRM implementation and onboarding
• Permission and set up user roles in your HubSpot account
• Customize views, properties, and workflows in our HubSpot account
• Implement HubSpot automation to support business processes
• Integrate other platforms and apps with our HubSpot account
• Build HubSpot reports to measure various sales, marketing, and service efforts
• Complete HubSpot portal audits to identify opportunities for improvement
• Create, manage, and schedule HubSpot training guides
• Provide HubSpot technical support as needed

Aside from technical skills, there are a few other traits we want to find in our HubSpot Admin:

• You’re a nerd at heart – There’s not much that gets you more excited than ing into new technologies and data sets.
• But you’re also a good communicator – As the person responsible for providing HubSpot tech support and training to the rest of our team, you need to be likable, approachable, and able to communicate new concepts effectively.
• Aaaand a great problem solver – Our Hubspot platform comes with old and new challenges, and we need someone who’s willing and able to solve them for us.

You’re also a great fit if you are…

• Aligned with a team-first mentality that values success in collaboration and independent work.
• Excited to learn, implement, and evaluate new strategies.
• Motivated by the opportunity to learn and exceed goals.
• Intrigued by a K12 startup environment that has the potential to evolve rapidly.

Education, Experience, and Skills

• Bachelor’s Degree required
• 2+ years of Hubspot experience required
• Ability to rapidly learn new technology
• Experience collaborating with a team toward a singular goal
• Demonstrated success in solo projects
• A love of learning
• Highest level of professionalism and integrity

A Big Plus++

• Experience in Education
• An avid reader, podcast listener, and Shark Tank enthusiast

Salary and Benefits

• Salary will range from $80,000 to $100,000 plus commission commensurate with qualifications and experience
• Stock incentives equal to at least .1% ownership in the company
• Medical, dental, and vision insurance available
• Work from home
• At least 15 vacation days annually + a one-week winter break from Xmas Eve to New Year’s Day
• Participation in the company’s quarterly bonus plan for employees
• Friday lunch on your company credit card
• $1,200 annual professional development stipend

About Zoobean

Zoobean’s flagship products help people achieve reading goals by tracking reading and participating in reading challenges. We serve over 10,000 public library and school clients in the United States, Canada, and Australia. Over four million readers use our platform, Beanstack, to track their reading, earn incentives, and stay motivated to read.

Our Shark Tank appearance brought us Mark Cuban as an investor. We have since picked up Kapor Capital, Militello Capital, AlphaLab Gear, RevUp Capital, and the AT&T Aspire Accelerator as believers and backers to our wonderful cause. Our customers range from big to small and include Los Angeles Public Library, Hawaii Department of Education, and the Department of Defense.

Diversity, Equity, and Inclusion

We believe ersity breeds innovation. We’re building a product that helps librarians, educators, and families everywhere, and to do that well, we need a workforce representative of the population we serve. We are actively looking to add members to our team who will bring erse backgrounds, new perspectives, and a willingness to challenge us to improve the work we do every day.

From the Heart

At Zoobean, we live out three core values that are represented in our logo:

• Love: We are passionate about our work and give everything we can to our customers, investors, and each other.
• Inclusion: Our company grew out of a calling to help children and families see themselves in the books they read. That same commitment to ersity runs through all we do and allows us to express ourselves while feeling a sense of belonging to a larger community.
• Awesomeness: This one speaks for itself.

Come work with us if this hits you in the heart and mind.

Release Manager (Game)

at Zwift

Remote

Seniority Level: Mid-Senior

Location: Long Beach, CA. or US Remote (in select states)

About the role and about You:

We are looking for a seasoned Producer, Release Management to level up the release pipeline at Zwift. You will work across all product teams to build tools and processes to ensure that all releases are knowable and predictable, and all deploys are reliable and repeatable.

What you’ll do:

• Drive the release process for Zwift software products by defining and implementing the right rituals and artifacts, while imparting a culture of Release Management.
• Partnering with cross-functional teams to advocate for and define automation and tooling to achieve our goals.
• Deliver Zwift releases on the cadence defined and occasionally unplanned releases to solve Live Operations issues.
• Quantitatively measure operational success in releases of software, and create reports to visualize trends over time in partnership with Engineering, QA, Program Management, and Product Management.
• Supporting global cross-functional teams, including coordinating dependencies.

What we’re looking for:

• 5+ years of experience supporting live games or 24/7 SaaS environments with deep applied expertise in Release Management practices (Environments that are in growth/building mode vs. maintenance mode.)
• Deep experience with web and native application workflows, deployment pipelines, CI/CD, self-service/automation, and tooling.
• Deep understanding of Agile and Lean methodologies for software development and experience with Confluence and Jira.
• Knowledge of how to drive release trains that align to GitHub branching strategies established by engineering partners and cross functional teams.
• The ability to set an example for what Good looks like in Release Management, through process, culture change, and mentorship.

Bonus points:

• Experience with feature flagging tools such as Optimizely
• Enthusiasm for video games, cycling, running, and other active lifestyles
• A Zwifter or familiar with the platform

(Colorado only) Minimum salary of $112,000 + bonus + equity + benefits.

#LI-LB

How to stand out among the rest:

Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too.

We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected].

Zwift, Inc. is an Equal Opportunity Employer.

Transparency in Coverage:

Health plan price transparency is designed to help consumers know the cost of covered items or healthcare-related services prior to the date upon which they receive care. Transparency in Coverage (TIC) regulations require health insurers and group health plans to create machine readable files (MRFs) that contain the negotiated rates for in-network providers and allowed amounts derived from historical claims for out-of-network providers and make those files publicly available.

Here is the link to the site on which Kaiser Permanente posts its in-network and out-of-network allowed amount machine-readable files (MRFs).

Here is the link to the site on which Anthem posts its in-network and out-of-network allowed amount machine-readable files (MRFs). The link will allow you to search for your files using your Employer Identification Number (81-2798595)

itle: Release Manager

Location: US National

Classifications: Remote Full-Time

Posted by: Lauren Bogert.