Mgr, PLADS Claims Operations

Location: Remote, US, 31999

Job Summary

Manager of a front line claims operational team is responsible for the direct supervision of Case Managers, operational results, and performance of those Case Managers. Also involved in direct customer and sales interaction as it relates to our process and case management.

Principal Duties & Responsibilities

Oversees daily operations of multiple levels of staff and multiple functions across one or more business units

Manages day to day site operations and accountability for financial and non-financial results (budgets and actuals)

Provides expertise or general claims support to teams in reviewing, researching, investigating, negotiating, processing, and adjusting claims

Attends/participates in select customer meetings as appropriate to discuss feedback and/or needed process enhancements

Initiates and maintains partnerships with others throughout the organization

Encourages cooperation by promoting common goals and building trust

Inspires, supports, and initiates cross-functional activities

Authorizes the appropriate payment or refers claims to investigators for further review

Analyzes and identifies trends and provides reports as necessary

Leads project management and implementation initiatives

Supports employee development by conducting regularly scheduled 1x1s with direct reports

Provides appropriate oversight to ensure team successfully achieves targets to meet performance guarantees

Performs other related duties as required

Education & Experience Required

• Bachelor’s Degree in related field
• 5+ years of claims industry experience
• 5+ years of Supervisory, Managerial, and / or leadership experience in claims

adjudication or customer service

• 2+ years of experience managing relationships with clients and / or vendors
• 2+ years of experience managing budgets, process improvement and quality assurance
• Proficiency within Microsoft Excel (ability to create pivot tables, basic formulas, sorting, and read data)

Or an equivalent combination of education and experience

Education & Experience Preferred

• Operation Excellence (Six Sigma) experience

Job Knowledge & Skills

Ability to be proactive

Sense of Urgency

Time Management Skills

Ability to follow through with daily tasks

Competencies

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

Leader Competencies

• Acting as a Champion for Change
• Demonstrating Initiative
• Developing Talent
• Managing Performance

Music Composition and Curricular Consultant

(Pedagogy)

• Remote Worldwide
• Contract
• Learning & Curriculum

Our mission at Duolingo is to develop the best education in the world and make it universally available. But we’ve got more left to do — and that’s where you come in!

We are looking for a freelance musical composition and curriculum expert who has experience composing songs to teach novice learners, expertise in music pedagogy, and some experience crafting digital music learning experiences. This is a temporary freelance position (no benefits included). All work will be conducted remotely and hours are flexible.

You Will…

• Use your music pedagogy experience to suggest public domain songs that are interesting, aligned with the concepts we want to teach, and have the right tempo to be used with music learners
• Use your composition expertise with Soundslice to compose songs of 1-2 minutes which fit our curriculum
• Use your music education experience to support curricular decisions for a new app to teach music

You Have…

• Full professional proficiency in English
• BA/BS in music, music education, psychology, cognitive science or similar
• Expertise composing music using digital tools
• Experience connecting popular music to underlying music theory
• Instructional experience teaching music across settings
• Knowledge of current music curricula and apps
• Basic digital literacy (Google docs, spreadsheets)
• Excellent interpersonal communication and organizational skills
• Ability to work at least 10 hours a week

Exceptional Candidates WiIl Have…

• Experience with digital learning technologies for music learning
• Familiarity with commonly used music curricula and interventions
• Experience coaching teachers or leading music professional development

About Duolingo

Duolingo is the most popular language-learning application in the world, with over 500 million users and over half a billion exercises completed daily. Beyond our core language learning product, we have also entered into literacy with Duolingo ABC, English proficiency testing with the Duolingo English Test, and even Math.

We are passionate about educating our users, making fact-based decisions, and finding innovative solutions to complex problems. We offer meaningful work, limitless learning opportunities, and collaboration with world-class minds. Come brighten your life and over half a billion more!

Markets Reporter

United States of America – Remote

Full time

job requisition id JR0020388

The largest business and financial news site in the world, with unrivaled access to data, insights and original editorial content.

The Yahoo Finance Markets Reporter is focused on helping our readers stay informed on the most important stories moving markets on a day-to-day basis.

Successful candidates should be comfortable covering earnings from a national grocery chain in the morning, covering a speech from a Fed official at midday, and writing about a software company’s merger announcement in the afternoon.

Responsibilities:

• Cover the biggest stories moving markets, every day the market is open.
• Coverage will include corporate earnings, economic data releases, and other reports or announcements moving markets.
• Read, report, and stay up to date on Wall Street analyst research.
• Watch and cover key interviews on Yahoo Finance live programming.
• Work closely with peers on markets team to test and innovate story selection and structure.
• Collaborate with reporters across teams during breaking news situations.

A Lot About You:

• Experience covering or working in the financial news markets.
• Working knowledge of financial market and industry jargon.
• Knowledge of key economic data releases and earnings calendar.
• Experience reading and interpreting economic data and corporate earnings reports.
• Strong communication and teamwork skills
• Strong news judgment and ability to work and think quickly.
• Passion for learning more about business and financial markets.

Preferred Qualifications:

• Working knowledge of SEO best practices
• Experience working with multiple content management systems or other editorial tools.

Minimum Qualifications:

• Use and knowledge of Twitter and other social media platforms the financial industry engages with frequently.
• Strong written and verbal communication skills.
• Strong teamwork and relationship-building skills.
• 2+ years of experience covering or working with financial markets.

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form or call. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

At Yahoo, we know that ersity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our ersity and inclusion page to learn more.

US Only: Please be aware that Yahoo requires all employees entering a U.S. Yahoo office and/or attending a company event (including client events) are required to be vaccinated for COVID-19. This position will require the successful candidate to obtain and show proof of a vaccination to enter a U.S. Yahoo office and/or attending a company event (including client events). Yahoo is an equal opportunity employer, and will provide reasonable accommodation to those iniduals who are unable to be vaccinated consistent with federal, state, and local law.

The compensation for this position ranges from $72,750.00 – $151,250.00/yr and will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions, in addition to equity incentives. Yahoo provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply.

Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don’t require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you’ll be given notice to make arrangements.

Senior Character Artist

Raleigh NC / Fully Remote

At Wizards of the Coast, we connect people around the world through play and imagination. From our genre defining games like Magic: The Gathering and Dungeons & Dragons to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!

Atomic Arcade is a brand-new video game development studio located in the Raleigh-Durham, North Carolina area led by industry veterans from AAA game and film studios. We are in the process of staffing up our development team with outstanding talent to build our first multi-platform, AAA game – a bold, new take on the GI JOE Universe starring the legendary character Snake Eyes! This is an excellent opportunity to not only build an outstanding AAA experience but to also help form the core foundations for the studio and team to build upon. We are proud to be part of Wizards of the Coast which is a ision Hasbro.

As a Senior Character Artist, you will bring passion for crafting high-quality character art and are eager to join us in our desire to push quality to the next level. We are considering on-site and hybrid working options as well as full-time remote candidates.

What You’ll Do:

• Sculpt high-resolution AAA quality characters, build clean game topology, UV’s and textures for character assets.
• Foster a collaborative relationship with others to build appealing characters, creatures, character skins, and other AAA content
• Support character concept and design teams.
• Work with other art teams, and game direction to establish visual style and production pipelines/processes for crafting character models.
• Collaborate across teams to help guide the Character Art team through pre-production visual development tests and conceptualization, as well as production execution.
• Work closely with the Tech Art team to maintain guidelines for model deliveries that allow for effective deformation and expression, as well as optimization.
• Assist and partner with the Art Director to drive and maintain high visual quality of character models.
• Mentor and Encourage the character team through verbal and written feedback.

What You’ll Bring:

• 4-5+ years of experience as a Character Artist.
• A portfolio that demonstrates a breadth of both technical and artistic execution of Character Art.
• Communication skills and knowledge to both effectively give and receive creative and artistic critique.
• Excellent understanding of anatomy, weight and silhouette.
• Experience using a real-time authoring toolset such as Unreal or Unity.
• Knowledge of art assets optimization for games.
• Expert sculpting skills using Zbrush from scratch.
• Outstanding knowledge of PBR texture/material workflows.
• Experience with Substance Painter.
• Understand rigging and skinning.
• Passion for making and playing games.
• Enthusiastic, positive, team-oriented; must have the ability to interact and collaborate with all departments and teams.
• Self-sufficient and self-motivated, can perform duties with little oversight.

We are an Equal Opportunity / Affirmative Action Employer

The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of the position.

We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

In compliance with local law, we are disclosing the compensation range for this role. The range listed is just one component of Wizards of the Coast’s total compensation package for employees. Employees may also be eligible for annual and long-term incentives. In addition, Wizards of the Coast provides a variety of benefits to employees. Here’s a look at what your benefits package may include: Medical, Dental & Vision Insurance, Paid Vacation Time & Holidays, Generous 401(k) match, Paid Parental Leave, Volunteer Program, Employee Giving & Matching Gifts Programs, Tuition Reimbursement, Product Discounts, and more.

In compliance with local law, we are disclosing the compensation range for this role. The range listed is just one component of Wizards of the Coast’s total compensation package for employees. Employees may also be eligible for annual and long-term incentives. In addition, Wizards of the Coast provides a variety of benefits to employees. Here’s a look at what your benefits package may include: Medical, Dental & Vision Insurance, Paid Vacation Time & Holidays, Generous 401(k) match, Paid Parental Leave, Volunteer Program, Employee Giving & Matching Gifts Programs, Tuition Reimbursement, Product Discounts, and more.

Compensation Range

$88,960$146,400 USD

Creative Director

at Propel

Brooklyn or US Remote

At Propel, our mission is to build modern, respectful, and effective financial tools for Americans with limited income. Over 5 million people use our app Providers, previously called Fresh EBT, to manage the benefits that keep their family well-fed and healthy, stay up to date on critical government programs, save money and earn income. Read more about the impact of the Providers app here, here, and here. Now we’re expanding further into the financial services space by building a new financial product that will offer the best banking option for low-income Americans.

We’re hiring a Creative Director to refine and expand our brand identity and voice across our product and all distribution channels. You’ll own our creative strategy for the brand and lead its execution, driving ad creative, onboarding, product marketing, and other key brand moments in the user experience. You’ll drive our strategy based on an intimate understanding of our key user segments, their needs, and worldviews. You’ll pursue new opportunities to expand word of mouth branding online.

Propel is a for-profit software company that holds its social mission at its core. Our investors include Andreessen Horowitz, Nyca Partners, Kleiner Perkins, Flourish Ventures, Kevin Durant, Serena Williams, and Nas.

We are strongly committed to hiring a erse and multicultural team. We encourage applications from traditionally underrepresented backgrounds, including those with direct experience with the Supplemental Nutrition Assistance Program.

We offer:

• Immediate opportunity to make an impact on our team, product, and business
• An opportunity to work on a product used by millions of people
• A get-stuff-done and fun and caring culture
• Meaningful work and a strong shared sense of mission
• A remote first working environment with an HQ in Brooklyn, an office in Salt Lake City, and satellite offices in San Francisco + Los Angeles. Team meets quarterly in-person for optional retreats and on-sites.
• 20 Days of PTO
• $10k lifetime spend towards Carrot Fertility
• Excellent Medical, Dental and Vision options
• Free access to Ginger mental health, Gympass, Headspace, One Medical, Rightway, Sofi, and Spring Health
• Propel believes that everyone should be compensated fairly and equitably. We set our salary ranges using compensation data from hundreds of NYC based startups at our stage. Additionally, pay is not determined based on location. The salary range for this position is $170,000 – $190,000 depending on experience. Equity and excellent benefits come with this position as well!

What you’ll do:

• Assess all aspects of the product experience against our brand standards and goals.
• Drive creative strategy and production for acquisition and product marketing, ensuring cost efficient exploration and developing a strong POV how our brand should evolve across channels and media types. This includes working with agencies and the in-house growth team.
• Co-own the development of customer profiles for use in marketing, building off existing segmentation efforts led by research and product.
• Continue to update our core brand strategy: emotional territory, value proposition, personality and communication pillars.
• Build a framework that helps creative teammates know when and how to use brand elements — and when and how to deviate and experiment optimally.
• Work closely with cross-functional partners to improve acquisition costs, scale adoption of new features and products among existing users, understand our organic acquisition, and to promote engagement and retention generally.
• Conduct user research to learn how users talk about our brand.

What you have:

• 8-10 years of experience building brand identities and campaigns.
• A portfolio that showcases 3-4 relevant case studies. To be considered for this role, a portfolio is required with application submission. If your portfolio is password protected, please include the password.
• Brand Experience. We are looking for a candidate that has experience building brands with an understanding and influence over graphic design, photography, art direction, animation, content creation and copy-writing.
• Product Eye. You have experience applying your point of view design decisions across the product, as well as marketing — including type, color, layout, interactions and more.
• Critical Thinker. You creatively solve business problems, with excellent communication and collaboration skills.
• Leadership. You bring a vision to your work and are able to lead multiple projects and navigate internal teams to create engaging outcomes.
• Deep cultural competence. You have the ability to relate to really erse groups of people experiencing hardships like scarcity, stigma and disability.
• Operational excellence. You understand what is necessary to scale a brand across a dozen channels and deep into a product that itself does many things for many different people.
• Hard-wired to experiment. You understand how to get clean results quickly, in order to rapidly evolve when directions aren’t working and rapidly scale when they are.
• Nurtures others, especially the creatives you work with and eventually hire, helping to develop talent, raise the quality bar, and socialize the brand across the organization.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Senior Customer Success Manager 

Getro is looking for a Senior Customer Success Manager to be an owner of day to day relationships with our customers and help our customers achieve their desired outcomes with our products. This role will report to our Head of Customer Success and Experience.

What’s Getro: 

Getro is on a mission to become the platform of choice for making professional introductions by combining technology and human empathy.

We have two products:

• GetroJobs, which automatically aggregates jobs across a network of companies;
• GetroConnect, which allows talent (active and passive job seekers) and companies to connect with one another, facilitating introductions and referrals within networks. 

If you’ve ever hired or been hired through a referral, you’ve seen how powerful the right introduction can be. That’s the power of Getro.  

You, as an expert: 

• Have 5+ years of direct experience in customer success in a remote environment. We’re specifically looking for:
  • Prior experience owning a book of business at an early stage B2B SaaS company 
  • Experience working with Venture Capital firms
• Are an excellent communicator (verbal and written) - communicating clearly to customers is key to success in this role and as a remote team, most of our internal communication is written.
• Have experience managing contract renewals including pricing negotiations and forecasting churn risk based on client engagement and overall account health.
• Are confident delivering information to customers and advocating for them internally while also being an excellent listener that can hear a customer issue and understand the root of their problem. You show good judgment navigating these situations. 
• Have sharp interviewing and information gathering skills with experience creating and delivering presentations to customers and cross-functional, internal stakeholders.
• Have experience working closely with product teams to represent the voice of the customer and facilitate discovery work .
• Understand and have used our tech stack or similar products: Freshdesk, Vitally, Chargebee, Hubspot, Google Analytics, Jira
• Have effective project management skills with a proven record of working successfully on multiple projects simultaneously.  We need someone who can balance customer needs in tandem with their whole workload and know when to ask for help.

You, as a person: 

• Are proactive and performance-driven. You make things happen.
• Are extremely resourceful and comfortable with ambiguity.
• Thrive in an environment focused on building and articulating successful client outcomes while driving company revenue
• Practice committed ownership:
• You own your projects from beginning to end
• You ask for buy-in to make better decisions, but aren’t paralyzed without it
• When things go wrong, you accept accountability for your part without blaming others
• You share learnings openly
• Are a team player with a high level of integrity and desire to assist your team and customers.
• Are a proactive communicator.
• Live between the PST and EST time zones.

A Week in the Life of A Senior Customer Success Manager:

• ctively managing and setting priorities across the book of business you own. 
• Running set up and renewal projects across the customers you own.
• Navigating a tough conversation where a customer wants to churn. Maybe you’re successful, maybe you’re not, but you openly share your learnings with the team afterwards. 
• Helping a customer who is struggling with our Self Serve Setup Portal on a video call to problem solve..
• Collaborating with the sales team to identify areas of improvement in the handoff between sales and CSX. 
• Assisting in writing product documentation and a campaign to drive adoption and ongoing usage of a new product feature launched this month
• Writing a piece of content for our customer newsletter.
• Running metrics and developing strategies on how you can improve engagement and satisfaction for the book of business you own.
• Identifying upsell opportunities across your book of business. 
• Participating e in our Growth Scrum - collaborating on the hottest issues impacting the wider team. 
• Collecting and categorizing customer feedback to relay with product and growth teams.
• Troubleshooting bugs and helping draft clear examples and explanations for engineers and our data operations team.

Perks:

• 100% remote, 100% flexible: We trust each member of our team to work when they wish, and from a location they choose (between the PST and CET time zones). We believe in working smarter, not harder - we don't value presenteeism. 
• Salary: $85,500 - 107,250 
• Why the range? We decide salaries based on the cost of living where you're based 
• $200 / month cash coworking stipend 
• Generous Employee Stock Options with an attractive strike price
• Unique culture: we’re humans first and believe that work is more fulfilling when we can show our full selves to the people we work with.
• Work alongside a erse, fully distributed team of 21 core members from 7+ countries
• Make an impact: help shape the path of an early-stage team

About Getro: 

Our customers: 

We help 700+ independent professional networks — including venture capital funds (Lerer Hippeau), accelerators (Techstars), membership communities (Chic Geek), economic development organizations  (Launch Tennessee), universities (University of Toronto), and more — make better introductions for their member and measure the outcomes of their intros.

Our team: 

• Techstars 2017 graduates
• Our co-founders have been working together in the recruiting space for the last 10 years and are multi-time founders
• Remote-first company, from 2018 (before covid) 
• 21 team members across 7+ countries (Hear from Ted & meet Thomas from our team) 
• As a fully remote company, we don't have offices, but we do get together virtually and in-person for Summits (Germany, Cape Town, San Fran, Portugal...) 

How we work:

We're ambitious but realistic - we know anything worth doing takes time. We trust each member of our team to work when they wish, and from a location they choose. We believe in working smarter, not harder - we don't value presenteeism and we're not impressed by long working hours. Above all, we value the contribution of each inidual and take seriously our responsibility to enable you to work on things you love. These aren't just words - they're part of everything we do, including how we design our products.

One last thing:

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Getro we are dedicated to building a erse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Title: Video Production Manager

Location: United States

Remote-USA

Full time

About the team

Zillow’s Corporate Relations team is a group of highly skilled, innovative and fast-strike communication professionals who love working together for this industry-leading tech and real estate company. The team is responsible for growing awareness of Zillow’s brand, products and culture through earned, owned, paid and social media.

About the role

In this role, you will report to the editorial director and join the editorial team within corporate relations to build video content that brings Zillow’s brand, products and culture to life. You will draw on your deep and current expertise in branded social video to write and produce content that supports business objectives. Storytelling will include corporate news, product launches, customer stories, economic research, government/community relations, investor relations, employee communications and social impact initiatives.

This role has been categorized as a Remote position. Remote employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $103,200.00 – $164,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

You are an expert in social video strategy and execution; an exceptionally creative, curious and agile video producer with a proven track record of telling powerful stories that map to business objectives. Though you are a driven self-starter, you love to be part of a supportive and engaged team. You also have:

• A minimum of five years experience driving business results with video production and strategies, ideally for a mid- to large-size brand;
• Deep expertise in crafting and landing successful video content programs across social media platforms including YouTube, Instagram, LinkedIn, Twitter and TikTok;
• A passion for observing and analyzing content trends and continuous innovation in visual storytelling, and enthusiasm for finding new ways to reach key audiences;
• Outstanding written and verbal communication skills;
• An ability to thrive in a fast-paced environment, balancing multiple projects, partners and changing priorities and deadlines with unflappable good humor and unshakable kindness;
• Empathy when giving feedback; ability to receive it with an open mind;
• A zeal for collaboration content is a team sport!
• The ability to travel at least quarterly for trainings and offsites in Zillow offices across the U.S.

Scheduler, Collections Staff

Location: United States

Full Time

At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding.

What You Will Do:

Responsibilities:

1. Schedule staff in accordance with assignment rules. May coordinate and select training sites.
2. Plan for rotation of staff for out-of-town, weekend and holiday operations. Balances workload among iniduals and considers travel and overtime cost in the process.
3. Work with staff supervisors to coordinate staff vacation approvals, sick leave and other time off request based on staffing needs and policies and procedures.
4. Generate staffing reports for management, as required.
5. Routinely monitor and identify critical scheduling related indicators and trends, communicating concerns to appropriate personnel.
6. May support lodging reservations and billing arrangements as schedules dictate.

This Work From Home Opportunity that can be located in any state.

What We Need From You:

Qualifications:

Education: High School or equivalent required .

Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.

Skills and Abilities: Knowledge of American Red Cross scheduling or staffing patterns preferred, excellent verbal and written communication skills, effective organization skills and attention to detail is required, excellent computer skills especially in the use of spreadsheet and/or databases are required. Ability to work on a team.

Travel: Travel to off-site locations may be required.

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

What’s In It For You?

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with 4% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Commitment to Your Health & Safety-COVID-19:

The American Red Cross requires all new hires be vaccinated against COVID-19 as a condition of employment. This means that all iniduals working for the organization must be fully vaccinated against COVID-19 by the start of their employment OR have begun the vaccination process prior to their start date. Upon being offered a position, iniduals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation and your request must be approved prior to hire.

The salary range for this position is $17.37/hr

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

We’d love to hear from you if you’re enthusiastic and knowledgeable about spreadsheets, both Google Sheets and Excel, have a knack for solving riddles, love helping people, and have an interest in personal and small business finances. 

As a Tiller Customer Success Specialist you're on the frontlines interacting with our customers and helping them troubleshoot issues ranging from a bank data connection gone bad to an N/A error in cell B12 on the Foundation Template. You’ll also be responsible for helping educate customers on the product, answering basic questions like how to sort a large data set in a spreadsheet or sharing ideas and content for how they can customize their spreadsheets to best meet their specific money management needs. 

For most customers, you’ll be one of the only people at Tiller they get to know. By joining the team, you’ll be instrumental in growing our strong reputation for a responsive and friendly customer experience that will ultimately empower customers to take charge of their finances and own their destiny. 

ABOUT YOU:

• You were born a problem solver and you love helping people. 
• You’re available Thursday through Monday for a minimum of a 4 hour shift, including Saturday and Sunday.
• You have a working knowledge of Google Sheets & Microsoft Excel.
• You’re so passionate about ing into products that of course you’ll read every help center article.
• You have 1+ years of customer support experience or a background that makes you a perfect fit.
• Up-to-date LinkedIn profile with current and prior work history.

BONUS POINTS FOR

• Background in or passion for personal finances or small business finances. 

IN YOUR ROLE YOU WILL: 

• Gain a deep understanding of the inner workings of Tiller and our product.
• Spend most hours of your workday in Intercom, our support messaging tool, or Discourse, our community forum, responding to customer and community inquiries.
• Assist in evolving the customer success program at Tiller.

A FEW EMPLOYEE PERKS:

• Work from anywhere
• Awesome, supportive colleagues who know how to have a good laugh together
• A new Mac to help you do your best work.

Tiller is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

POSITION DETAILS

• Part time or full time hours available 
• Health insurance and PTO benefits eligible after full time for 30 days
• Pay starting at $17 per hour. Upon successfully completing training milestones and based on performance reviews compensation will be in the $20 to $23 per hour range, usually within the first 6-12 months.
• This is an hourly position with direct deposit paychecks twice per month.

Parity Technologies is looking to hire a Validator Research Analyst to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Worldcoin is looking to hire a Market Manager, Germany to join their team. This is a full-time position that can be done remotely anywhere in Germany.

Double Protocol is a decentralized utility NFT marketplace for Metaverse and web 3 gaming assets. As the team behind ERC-4907 and ERC-5006, Double protocol has launched on Ethereum, Polygon, BNB chain and more than 10 EVM compatible chains and partnered with 100+ blockchain games.

Responsibilities:

• Managing and retaining relationships with existing partners, developing and implementing a business strategy for attracting new industry-leading partners
• Researching business opportunities and viable income streams, build a world-class business/sales pipeline
• Advise Marketing team with planning and strategies for campaign ideation, development and execution.
• Strategy sessions with the Founder and executives to ensure clear focus and milestones

Requirements：

• 5+ years of experience in business development for an Internet/technology company
• 2+ years experience in crypto business development
• Strong technical background preferred
• Strong connections with top tier projects preferred
• Understanding of blockchain technology, smart contracts, Games and NFT Financialization ecosystem
• Experience building and running a structured sales process at a growing technology company
• Strong communication and collaboration skills, with the ability to tailor messaging to a wide variety of audiences at differing levels of technical sophistication
• Excellent analytical, problem-solving and decision-making skills

Benefits

• Multinational, High-Performance Team: Join a highly multi-cultural team that is based all over the world.
• Crypto Native Team: We believe in Permissionless, Interoperability, and Composability.
• Financial Member Incentives: With the DOUBLE token fueling our ecosystem, team members will get multiple financial incentives along the way.
• Be flexible in your work: Morning person? Or a night owl? At Double, you can plan your work accordingly. Take control over your agenda and plan your work around your life, not the other way around.
• Amazing Journey: Chance to travel the world to go to exciting events and connect with key players in this industry

Our perfect candidate has experience in community building, excellent communication and research skills, perfect English, a genuine self-starter with a knowledge and passion for blockchain technology.

You will work alongside our Head of Growth to grow and nurture one of the most exciting new communities in blockchain - Interlay, and with the CEO/CTO to translate technical content into blog posts for the broader community.

We want to meet you if you’re also passionate about your work and an open and outgoing person.

What you will do

60% of your time will be dedicated to Community Management and 40% to Content Creation and Research. You will:

• Build and execute a strategy to grow our community (AMAs, polls, giveaways, influencers, etc.).
• Research, create and publish social media content, including technical blog posts, strategic blog posts and announcements for partnerships.
• Manage and moderate Interlay communities across our channels, including Twitter, Telegram, Discord, etc.
• Reinforce our community guidelines for users, manage inidual user situations, track and report metrics, monitor competition, etc.
• Use social media to drive awareness and traffic to our website and channels.
• Launch influencers and third party communities activation activities such as AMAs competitions etc.
• Manage moderators and educate them on best practices.
• Develop a deep understanding of Interlay governance processes and help community members participate.
• Handle conflicts and disagreements within the community with diplomacy and respect.

Requirements

• 3+ years experience in community management, research, marketing and copywriting
• Strong verbal and written communication skills in English
• Ability to collaborate while also working independently
• Result-oriented with the ability to multitask and deliver on short deadlines
• Passion for blockchain and crypto.

Nice to have

• Digital advertising experience
• Content portfolio
• DeFi experience

Benefits

• Research-oriented team
• Solve novel problems
• Stock options
• Remote working
• 38 days holiday inc. public holidays
• Allowance for a co-working space
• Yearly retreat

Please note: Applications submitted that do not answer (at least) the mandatory screening questions will not be considered.

Market Research Contractor

Remote work / Telecommute 

Operations

Contract Remote

Remote

About Brilliant

Brilliant is a tight-knit team of scientists, educators, engineers, designers, storytellers, and illustrators who are redesigning education at scale.

We believe that math and science are fascinating and beautiful, but that the tools widely used to teach it are dry and ineffective. Brilliant makes learning STEM fun, through problem solving and interactive explorations from foundational math and science to cutting-edge computer science and professional topics.

Brilliant helps over 12 million students, professionals, and lifelong learners around the world cultivate problem solving skills, build intuition, and master concepts rather than memorize them. To understand more about our approach, see our learning principles.

You can see all open roles and learn more about our team culture on our Careers page.

Application Note

We encourage anyone from non-traditional backgrounds to apply, so please, don’t sweat the requirements lists too much! It’s important to note that including a cover letter which details your interest in Brilliant and why you feel you’d be a great fit for this position is required to be considered.

The Role

Brilliant is seeking a Market Research Contractor to help us better understand our audience, competitors and the broader education and technology markets. Your insights will help shape strategic directions and set the foundation for our evaluation of new business opportunities.

In this role, you will work closely with our Director of Operations, Alice Tang, and have the opportunity to collaborate with product, marketing, content and other teams across Brilliant. You will be joining a passionate and experienced team of entrepreneurial-minded people who are working to make a meaningful impact on the world.

This role requires a weekly time commitment of 15 to 25 hours per week, including at least 10 overlapping work hours with the San Francisco-based team each week.

Your responsibilities:

• Your primary responsibility is performing competitor and market research and develop insights to help inform strategic decisions at the company. Some potential projects could be:
• Researching lifecycle and SEO strategies adopted by top consumer tech companies and compiling best practices
• Exploring the education credentialing market, including market demand and supply and key recent trends
• Keeping up-to-date market intelligence on main competitors and offerings

You have…

• Strong business acumen with ability to apply structured thinking to key business questions and drive towards insights quickly
• Outstanding research, analysis, written and oral communication skills
• Self-starter who thrives in a fast-paced, autonomous environment
• Exceptional interpersonal skills
• A curious mind!
• Note: we welcome candidates who are currently enrolled in a relevant graduate program.

Compensation

• Hourly rate ranges between $40-$60 per hour

Quantitative Risk Analyst Senior, Bank

• San Antonio Home Office II/III
• Phoenix Campus (Main)
• Chesapeake
• Charlotte, NC – CENTS
• Tampa Campus
• Colorado Springs Campus
• Tampa Crosstown
• Plano Legacy
• Full time
• R0087530

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Quantitative Risk Analyst for our Bank to provide risk management support for a line of business or staff agency in key risk identification, measurement and aggregation, and the understanding and management of risk through appropriate quantitative and analytical practices and processes. This position can be based in one of our following office locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO, Charlotte, NC or work remotely in the continental U.S. with occasional business travel.

You will own the process to aggregate data from internal sources, produce reports within production on a reoccurring basis and summarize results in a consumable format under bank risk operations.

What you’ll do:

• Apply advanced analytics to assess future risk, opportunities, and effectiveness and translates results into substantial solutions to enhance decision making.
• Apply advanced knowledge and industry standard methodologies to quantify risk and aggregate exposures.
• Engage in model validation and produces model validation reports.
• Apply innovative and scientific/quantitative analytical approaches to draw conclusions and make recommendations to inspire change.
• Translate recommendations into communication materials to effectively present to colleagues for peer review and management.
• Produce advanced analytical material for discussions with cross functional teams to understand complex business objectives and influence solution strategies.
• Provide mentorship to other team members in the peer review process.

What you have:

• Bachelor’s degree in Economics, Finance, Statistics, Mathematics, Actuarial Sciences, or other quantitative field OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
• Minimum 6 years’ related quantitative analysis experience a field in relevant to risk management to include statistical analysis, modeling, mathematics or other quantitative field OR advanced degree/designation in Economics, Finance, Statistics, Mathematics, Actuarial Sciences, or other quantitative field and 4 years work experience in a quantitative field relevant to risk management OR PhD in Economics, Finance, Statistics, Mathematics, or other quantitative field and up to 2 years work experience in a quantitative field relevant to risk management.
• Knowledge of federal regulation 12 CFR Part 30, including Appendices A and D and with federal supervisory guidance, to include:
• OCC Documents: Large Bank Supervision Handbook; OCC Safety and Soundness Handbooks – Internal Controls, Corporate & Risk Governance, Retail Lending; and key OCC bulletins – Model Risk Governance, Model Risk Management, New Products and Services Risk Management, Third Party Risk Management, Technology Risk Management, Stress Testing, and Operational Risk
• Federal Reserve Documents: Consolidated Supervision Framework for Large Financial Institutions; Federal Reserve Board Bank Holding Company Supervision Manual
• FFIEC Manuals and Handbooks to include: Banking
• General understanding of federal laws, rules, and regulations, to include: CRA; ECOA; FCRA; MLA; SCRA; Regulation DD; Regulation E; Regulation Z; BSA/AML and UDAP/UDAAP

What sets you apart:

• Subject matter expert on Bank Risk data, metrics, reports, and associated processes.
• Experience using statistical computer languages (R, Python, SLQ, etc.) to manipulate data and draw insights from large data sets.
• Data visualization and presentation, via SAS, Tableau, Excel, PowerPoint
• Intellectual curiosity
• Resourcefulness
• Collaboration tools. Examples: SharePoint, Confluence, Git.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660.00 – $188,320.00.

Employees may be eligible for pay incentives based on overall corporate and inidual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

Celestia is looking to hire a Head of People Operations to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Bunzz is a Smart Contract as a Service like Docker Hub in the Web3 space. With its library of Smart Contract Modules, developing a DApp is easier than any other service.

Bunzz Core Team is looking for a researcher with expertise in technical research related to DApp development.

Requirements include

1. Must have at least 3 years of experience in the web3 space.
2. Must have basic knowledge of DApp development infrastructure (you do not have to be a developer). Specifically, an understanding of basic development tools such as Alchemy, Moralis, and Remix and their uses.
3. Familiarity with both NFT and DeFi categories.
4. Participation in a developer community of some kind(is a plus)

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Hello!

We're seeking writers who can create short articles about sexy female TikTok + Instagram influencers. Please look at our site (GoodBadBreaking.com) to get an idea of what we're looking for, and read the information below for more details about the role:

GoodBadBreaking Writer Details -

• This is a 1099 Contractor role
• Payments are sent via PayPal on the 1st of each month
• The compensation is a flat $15.00 per published article
• Each article should be between 200-250 words
• We're looking for people who can write at least 5 articles a day
• All of our writers work under the GoodBadBreaking name (your name will not appear on the article) 
• You should be familiar with WordPress + downloading/uploading TikTok + IG videos into WordPress

This role is 100% remote!

*Please send us an email expressing your interest. You will be asked to send us a sample article, so please familiarize yourself with the site before reaching out. Email: [email protected]

Airtm is looking to hire a Sr. Enterprise Sales Executive to join their team. This is a full-time position that can be done remotely anywhere in LATAM.

Location:  Brazil; 100% Remote

ABOUT US

Jaumo is a community to meet new people that creates exciting opportunities to make new friends, find a date, and socialize. Our app connects people and provides a dynamic user experience that encourages people to scroll less and talk more.

We’re a bootstrapped, fully remote company based in Germany with a distributed team of 30+ people working from 15 countries worldwide. Over the last ten years, we’ve built a sustainable business in a fast-growing and competitive sector.

The social apps in our portfolio have been downloaded more than 100M times, and we’re one of the world’s largest independent social discovery app developers. Today, Jaumo has an average 4.6-star rating on the Google Play store (one of the highest in our category). Join our team and help us build a product that humanizes the way people socialize online.

ABOUT THE ROLE

We are looking for a passionate, highly energetic Community Manager in Brazil (f/m/d) with solid experience. You will be an essential part of our bootstrapped and 100% remote company with a flat organizational structure. The position is full-time. This is an excellent career opportunity to join a fast-growing company in a key position.

WE OFFER YOU

• You will work on something meaningful. Many businesses say they change lives, but we do it. We’ve helped millions of people worldwide find new friends, love, and happiness — the collection of Jaumo weddings, babies, and anniversaries grows yearly!
• An outstanding work-life balance. Work whenever you want from wherever you are in Brazil. We care about results, not hours. This is a remote role in a fully remote international team.
• As a fact- and engineering-driven company, we have a ‘no bullshit’ policy
• You can enjoy 30 days of paid vacation plus your local holidays, and a competitive salary

WHAT YOU WILL DO

• Bootstrap and manage Jaumo online communities in Brazil
• Build and maintain a team of community moderators (volunteer) and build relationships with power users and influencers
• Assist other Community Managers and contribute to the growth of Jaumo Communities globally
• Monitor and report on feedback and online reviews
• Liaise with the Development and Product team to stay updated on new products and features
• Work agile with a motivated and innovative lean team of experts (including us, the two founders)

YOU WILL BE SUCCESSFUL IN THIS POSITION IF YOU…

An ideal candidate is passionate, autonomous, proactive, and has experience working as a Community Manager. We’re a bootstrapped company that doesn’t have millions in VC funding to drive growth at all costs. We’re building a sustainable, long-term company that our users love, and we love working for.

• Proven work experience as a Community Manager (or similar role)
• Experience launching community initiatives (e.g., building an online forum, launching an ambassador program, creating an online event series, and writing an email newsletter)
• Excellent written and verbal communication skills to engage with community members, stakeholders, and team members in a professional and approachable manner
• Active listening skills to understand and respond to community needs and feedback.
• Empathy to build strong relationships with community members and resolve any conflicts that may arise.
• Strong organizational skills to plan, coordinate and execute community events and initiatives
• Ability to interpret app KPIs and online customer engagement metrics
• Self-motivated and comfortable working remotely with the minimal direction
• Speak and write business-fluent English and Portuguese
• Reside in Brazil and have a grasp of the Brazilian culture

OUR HIRING PROCESS

Our hiring process consists of three stages (including an online test) and usually takes up to a few weeks, depending on how fast each stage is completed:

• Initial application review
• Online test – approx 60 minutes
• Interview – an initial Zoom call to get to know you better

If this profile matches your expertise, experience, and aspirations, we’d be delighted to receive your complete application, including references and your portfolio.

Hector Network is an expansive decentralized ecosystem run by a utility token, HEC, and complemented by the TOR stablecoin. The company is committed to developing the future of web3 by pioneering decentralized offerings ranging from Tokenomics, NFT collections, and marketplace to launchpad and Defi Metaverse. Our mission is to bring mass adoption of blockchain technology to life by lowering the barrier to entry and making crosschain expansion happen.

About the Library

Hector Library will be a free, safe and trusted environment for new and seasoned users to educate themselves and get involved in DeFi and the cryptocurrency space. It will offer up-to-date education on the Hector Network Ecosystem, partner protocols, and all aspects of DeFi and blockchain technology through learning modules, articles, educational videos, and quizzes. As our field is constantly evolving and changing, our educational platform will follow suit. Library has been designed to continually take input from our community and the crypto space at large to keep current with this rapidly evolving sector and the needs of our user base. Our goal is to make Hector Library a hub of education, intellectual discourse, and community engagement.

About the role

We are looking for an experienced and motivated Web3 educational Project/product lead who will join Hector Network and continue to build our revolutionary project, Library. This is an exciting opportunity to shape the future of web3 education platform and collaborate with the brightest minds across the whole team.

If you’re a self-starter with a delivery mindset, who has creative instincts, is driven by a mission to educate people, and has a proven track record of building solid partnerships, then this is a job for you.

What you’ll be doing:

• Continuing development to launch
• Continue to formulate strategy, roadmap, conducting research and competitive analysis, creating and owning the product roadmap, defining business requirements and prioritizing product initiatives
• Refining Product Vision - Set the strategic vision for the Library and where the product is going to be in the next 1-3 years and what it will take to get there.
• Revision of ‘Go to market strategy’ together with the Marketing team
• Onboard and work closely with the library content manager, and help envision an engagement content strategy.
• Outline Library partnership strategy (define goals, partners and implementation strategy).
• Develop and maintain relationships with web3 and educational partners.

You are a good fit if you have:

• A strong background and experience in a relevant project/product management role within web3 startups, preferably web3 educational startups.
• You have a great product and strong commercial and business instincts, which will help you make this product profitable.
• 2+ years of experience within the blockchain/NFT/crypto space
• You have a deep understanding of how to grow the web3 community and how to leverage this network of users and followers to achieve product-market-fit.
• With prior experience in education, you grasp the concept of educating people and how to keep them engaged while learning.
• Excellent interpersonal skills - including strong business, sales, and client service acumen
• Proven track record of taking products from ideation to launch
• Experience developing educational products/projects is a huge plus.
• Excellent command of English with exceptional writing and communication skills

Why working with us

• Meaningful and fun work. This is an exciting leadership opportunity to contribute to a ground-breaking educational product with talented people in the Web 3 field.
• Fantastic opportunity to join a top Web3 project on a Fantom network.
• Amazing chance for your career movement into the revolutionary and innovative space.
• A very large degree of freedom and responsibility to help shape the future of The Library.
• The environment of creativity, flexibility and freedom
• Global Connections in the Web3 space
• Working in environment where ideas and opinions are valued and encouraged
• Direct influence on our project vision, strategy and growth.
• A talented and supportive team helps bring to life your creative ideas.
• Flexible Hours
• You’ll learn a lot
• Great market opportunity and growth potential
• Competitive base salary ( in stablecoin)
• Ability to gain a competitive network through project partners

Sounds like a perfect job for you? Then apply!

OpenZeppelin is looking to hire a Senior People Operations Analyst (NA/LATAM) to join their team. This is a full-time position that can be done remotely anywhere in LATAM or North America.

"

About us:

HomeRoom is a Y-Combinator-backed residential real estate marketplace that simplifies remote investing and streamlines affordable renting. Our platform currently has 750 units in 31 cities across six major metros. We’ve housed more than 1,000 people in HomeRooms (tour a HomeRoom here), and we expect this number to reach 50,000 by 2024. We have raised a seed round and are looking to grow extremely quickly.Take a virtual tour of one of our homes here --> https://my.matterport.com/show/?m=VV2G8KBxmMk.

About us:HomeRoom is Y-Combinator-backed residential real estate marketplace that simplifies remote investing and streamlines affordable renting. Our platform currently has 750 units in 31 cities across six major metros. We’ve housed more than 1,000 people in HomeRooms (tour a HomeRoom here), and we expect this number to reach 50,000 by 2024. We have raised a seed-round and are looking to grow extremely quickly.Take a virtual tour of one of our homes here --> https://my.matterport.com/show/?m=VV2G8KBxmMk

Our vision:

We want to be in every major metro in the US in the next five years. We believe cities are best when people can afford to live there, and our goal is to be an instrumental part of housing innovation to make that happen at scale. We move incredibly fast while remaining dedicated to our mission - to change the way people rent.

Working here:We have a high bar and a bias for action, which has enabled us to expand rapidly. Our team spans 12 countries across 4 continents, each person bringing a passion and a grit to build technology that impacts people's lives.

Job Description

HomeRoom is looking for a proactive and results-driven Customer Success Manager to engage, retain and ensure a best-in-class customer experience for our customers. The ideal candidate will be a people person and thrive in building communities by providing an unsurpassed level of service throughout the duration of our customer’s journey.

Responsibilities:

●\tEngage in regular customer support through all company communication channels (SMS, emails, and phone calls)

Qualifications:

●\t3+ years’ experience as a customer service manager●\tExperience starting or working at a growing early-stage startup●\tStrong written and verbal communication skills●\tA keen sense of empathy and understanding

",

"

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

* Write Your Career Story.  Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.

Title:   Merchant Care Support Agent

Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, ID, IL, IN, MA, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI

Role Description:

We are hiring a Merchant Care Support Agent who is responsible for answering questions and resolving issues for our merchants primarily through phone, email and chat support. You will be at the forefront of our merchant experience, ensuring that any concerns our merchants have are researched thoroughly and resolved quickly with empathy, professionalism, and care. You will be viewed by our merchants as a trusted partner from whom they can get quick and correct access to information. 

What you’ll do:

* Utilize all available SOPs, tools, and resources to ensure an exceptional merchant experience on every interaction.

What you’ll bring to the table:

* 1+ years of experience in a fast-paced merchant or customer support role with a passion for merchant care and a proven track record of success.

Classification: Merchant Care Manager

**Reports to: ** Nonexempt

Perks & Benefits:

* Medical, Dental, Vision & Basic Life Insurance

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay range for this position is $** 28,423 **** - $ 47,372 _._**

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

* Be Mission-Driven.   We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.

About Us:

ShipBob is a cloud-based logistics platform that partners with over 7,000+ e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With an almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service. 

As one of the fastest growing tech companies in Chicago with over $300M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

",

Please note, this role is only open to EU residents that are based in a European time zone. Also, it is very important to have leadership experience.

About Neon

Neon EVM is a high-performance, open-source platform for launching decentralized applications on the Solana blockchain using the same programming languages and developer tooling as Ethereum. Ethereum developers can scale performance and access new liquidity without significant code changes, or build scalable applications from day one.

Who You Are

The Neon team is looking for a crypto-native inidual who, whether working full-time in crypto or not, continue to go deeper down the rabbit hole. They are comfortable with self-custody, get hands-on with DeFi, NFTs, and the newest crypto products, and bring firsthand product experience to enrich every interaction with ecosystem partners.

While this is not a technical role, the ideal candidate has an understanding of how various decentralized applications are constructed in order to understand our partners’ dependencies. He/she will also be familiar with the basics of Ethereum and Solana.

Your Impact

As a Partnership Director, you will play a crucial role in growing the Neon ecosystem through the full lifecycle of developing a partnership, including initial outreach, product deployment, co-marketing, ongoing feedback, and relationship management.

What You Will Do

• Sourcing: Identify leading applications across the spectrum of web3 verticals (DeFi, NFTs, gaming, etc.) and user/developer infrastructure/tooling
• Planning: Build and maintain a pipeline of partnership integrations
• Outreach: Create relationships with developers and teams building innovative blockchain products
• Collaborate: Work with the COO and Head of Strategy to align business development efforts with the overall focus of the organization. Loop in the marketing team on collaborations with ecosystem partners. Stay updated with the technical and product teams on the latest with Neon EVM and potential future products
• Curate: Oversee the Neon + Solana landscape to identify missing products, ways to connect composable features to build new products, review grant submissions, and thoughtfully build out the ecosystem

Requirements

• Proven track record of success in business development at a top technology or financial services company
• Experience selling SaaS or open-source software
• Enthusiasm for web3 demonstrated by comfortability writing and speaking about products and trends in various web3 verticals
• Be passionate about user experience and customer service
• Experience with decentralized governance a plus

Benefits

• Competitive salary 💰
• Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
• Fully remote: your life, your way of working 🌎
• Freedom, autonomy, and responsibility 💪

How to Apply

Does this role sound like a good fit? Email us at [email protected].

• Include the role’s title in your subject line.
• Send along links that best showcase the relevant experience.
• Send a cover letter explaining to us why you are the best fit.

Description

Arrakis is web3’s largest trustless on-chain market maker. We work with top DeFi protocols such as MakerDAO, Stargate, Uniswap and many more to help create deep liquidity for their tokens.

Join our small team and be at the forefront of building the future of decentralized market making! We are a fully remote team and although we hire globally, there is a strong preference for this role to be based in Europe.

Role Summary:

In this Part Time Research role you will conduct in-depth research, analyze historical market data such as on Uniswap v3, produce graphics and write high quality reports to educate the team and the wider industry about on-chain market activity with a focus on concentrated AMMs. The aim of the research is for both internal informational purposes that will be used to help formulate the development of market making strategies as well as external content communication purposes.

What we offer:

• A fully remote team with team members in Zug, Paris, New York, Amsterdam, Barcelona, and many other cool places
• Potential to receive a token package – Get a share of the network’s token and be able to participate in the Arrakis DAO
• Possible Opportunity to travel to Events and take part in Arrakis Offsite Retreats
• Chance to participate in shaping the future of web3 market making
• Collaborate with researchers from the largest DEXs such as Uniswap and Carbon

Requirements

• B.S. or higher in computer science, financial engineering, economics, or mathematics
• Strong mathematical and financial understanding
• Strong web3 / DeFi understanding
• Experience with SQL, Python or Node JS
• Excellent verbal and written English skills
• On-chain analytics skills
• You can work with high autonomy

Bonus:

• Previous work experience in crypto and / or as a technical researcher
• Experience with tools like Dune Analytics
• Experience with Solidity
• Experience with algorithmic trading

Benefits

• Unlimited holiday (yes you heard that right!)
• Work very autonomously
• Generous Token Package
• Competitive Salary
• Work together with one of the best technical teams on Ethereum
• Build relationships with top DEX teams which we are already collaborating with such as Uniswap
• Chance to travel the world to go to exciting events and connect with key players in this industry
• Join amazing in-person offsites all over the world

Circle is looking to hire a Senior Counsel, Privacy & Data Protection to join their team. This is a full-time position that can be done remotely anywhere in the United States or on-site in New York NY.

Mysten Labs is looking to hire a Strategic Partnerships Manager, DeFi to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Shogun is hiring a remote Principal Data Analyst. This is a full-time position that can be done remotely anywhere in the United States.

Shogun - Powerful page building and AB testing for eCommerce companies.

Smith + Crown is dedicated to the study and design of cryptoeconomic systems, digital assets, and governance structures. For nearly a decade our team has been on the frontier of research in these fields, while working to actively explore practical applications of these insights with leading organizations from around the world. We are driven by a simple belief - that cryptoeconomics is civilization architecture - and that through our study and practice of this field of knowledge we can help maximize and amplify its positive impact.

We work with select teams to guide them through the process of designing and structuring the assets, governance and mechanisms that best reflect and capture the goals of their organization and its key systems. Additionally we publish research across a wide range of emerging areas in cryptoeconomics.

S+C’s research-focused internal culture is built around dual values of integrity and independence. We are looking for someone who is passionate about the hands-on design of cryptoeconomic systems, and efficiently communicating and discussing them with internal and external teams.

Position

We are a long established organization with increasing demand for our unique expertise at a time in industry where it is desperately needed. We are looking for a candidate with hands-on industry experience in the research and design of decentralized mechanisms, governance systems and assets.

This inidual will work closely with the leadership and research teams to help design and build a variety of cryptoeconomic and governance systems as well as asset structures. Additionally this role will involve the discussion and explanation of these systems both to internal project teams, and to our clients. This is a client-facing and internal coordination role, with both opportunities and expectations to contribute immediately.

Relevant experience is critical to perform well, with deep expertise as a differentiator. As important is a passion for the work - we are an impact driven organization with a deep belief in the importance of developing and sharing this research.

The ability to learn new industries, technologies, and incentive systems will be critical toward contributing intellectually to all facets of our work. This is an opportunity for an inidual with intellectual curiosity, strong communication skills, and outstanding organizational skills to work alongside pioneers in this space. We are confident we can help the right person learn quickly while relying on them to expand our client engagement capabilities.

Core Responsibilities:

• Working with teams that develop cryptoeconomic mechanics, systems, and analytical models for clients around the world
• Serve as the most senior point of contact with clients, who exist all around the world and work in many different industries
• Manage the delivery of cryptoeconomic models with in-depth discussion on features and trade-offs
• Manage client workshop Q&A sessions
• Mentor internal Research Analysts in their development of professional communication skills
• Serve as peer review for technical work, such as Excel-based token models and architecture diagrams.
• Expertise not required, but critical thinking is essential
• Learn the cryptoeconomic design, incentive design, and both the permissioned and public blockchain industries

Note: the majority of the team is based between Pacific Standard Time and Eastern Standard Time. While candidates from all locations around the world will be considered, it will be expected that candidates can comfortably liaise with staff and clients during US business hours

Minimum Qualifications:

• 5+ years of professional experience (with at least 3+ years of experience on multiple crypto projects)
• Familiarity with multiple industries and basic concepts in economics, finance, and technology
• Blockchain knowledge will be critical for generating useful insights and learning quickly from a team with combined decades of this experience.
• Belief in the potential of blockchain technology—ideally with a sober appreciation of current and future challenges. This is a must for having this job be enjoyable!
• Ability to learn quickly (and enthusiastically): the amount of learning required in this space cannot be overstated
• Uphold company values of integrity and independence
• Independently driven - this role has high expectations for autonomy and responsibility
• Submit both a cover letter and a resume in PDF form

Details:

• Remote
• Salary Range: $75-150k (fungible based on actual candidate experience and qualifications)
• Opportunity to participate in business success via performance bonus
• Benefits include health care and paid vacation/holidays with standard eligibility requirements

"

A Day in the Life

We are seeking a detail oriented, self-motivated candidate who is excited to work at a fast-growing startup.

As the Customer Support Specialist, you will be communicating directly with users to answer support enquiries, resolve issues, manage support documentation and ensure that all customers receive an outstanding level of service. You will work closely with the Customer Success and Engineering teams to ensure a speedy diagnosis, prioritization and resolution of all issues. You will become an export in the Rinsed platform, and translate this expertise into solving customer issues.

A typical day for this position at Rinsed includes the following:

* Communicating directly with users to answer questions and address issues through email, chat, and other channels.

About You

You are a driven, detail-oriented, team player who has empathy for the customer and takes pride in helping them get the best possible value out of the Rinsed platform. You care deeply about the success of each customer, their clients, and your teammates. You are passionate about learning and growing in a fast paced environment. While this position is either remote or onsite (NYC), the ideal candidate will also be able to work west coast hours.

You bring the following experience and expertise:

* You have a Bachelor’s degree or equivalent work experience, with 0-1+ years of experience working in support or other service-oriented customer facing roles

Our Investment in You

* By joining as one of our early team members, there is enormous opportunity ahead for you to have an outsized impact and shape the future of Rinsed in this role.

Rinsed embraces ersity and is proud to be an equal opportunity employer. As part of our commitment to ersifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status

",

Junior Data Scientist

Location: Remote – we welcome candidates based in any country

Working Hours: Global Fishing Watch supports flexible working, so the pattern of hours may vary according to operational and personal needs. Global Fishing Watch works across different time zones and weekend work may be required on occasion. The post holder may be required to undertake periodic domestic and international travel. No overtime is payable.

Compensation: Commensurate with experience. Global Fishing Watch offers pension/retirement, health and other benefits commensurate with similar level Global Fishing Watch employees in the country of employment.

Equal Opportunities: GFW is an equal opportunities employer. We hire and promote qualified professionals without regard to actual or perceived race, color, religion, sex, sexual orientation, gender, national origin, age, disability, or any other characteristic protected by applicable law. We believe that our mission is best advanced when welcoming the contributions of people of erse backgrounds, beliefs and cultures. We are committed to providing an inclusive and welcoming environment for all employees of GFW and our partners, vendors, suppliers and contractors.

Background: Global Fishing Watch is an international, non-profit organization committed to advancing ocean governance through increased transparency. We create and publicly share knowledge about human activity at sea to enable fair and sustainable use of our ocean. Founded in 2015 through a collaboration between Oceana, SkyTruth, and Google, GFW became an independent non-profit organization in June 2017. Using cutting-edge technology, we create and publicly share map visualizations, data and analysis tools to enable scientific research and drive a transformation in how we manage our ocean. Our major focus is on commercial fishing because it is the most widespread human activity at sea, the most impactful on ocean health, and the most crucial for global livelihoods and food security. By 2030, we aim to monitor and visualize the impact of ocean-going vessels, both industrial and small-scale, that are responsible for the vast majority of the global seafood catch. We believe human activity at sea should be common knowledge in order to safeguard the global ocean commons for the common good of all.

The Position: The Research and Innovation team at Global Fishing Watch connects data science and machine learning experts with leaders in the scientific community to produce new datasets, publish impactful research, and empower others to use our data. This work aims to harness the potential of satellite technology, machine learning, and big data to shed light on some of the most pressing issues facing the ocean.

The Junior Data Scientist will play a key role on the Research and Innovation team by coordinating the team’s engagement with the research community. In this capacity, they will organize workshops, webinars, brainstorming sessions, and other engagements that foster collaboration between GFW and leading experts on critical ocean issues. Outside of these responsibilities, they will provide general data science support for our portfolio of research projects. Examples of this work include integrating complex data from multiple sources to expand GFW’s dataset of vessel identity, correlating vessel GPS locations with vessel detections from satellite imagery, and generating and publishing gridded products of vessel activity for fishing and non-fishing vessels.

The incumbent will gain experience working with leading researchers and will interface daily with GFW’s team of data scientists and machine learning experts. They will develop erse technical skills in programming, big data, and cloud computing while working for a globally erse, fully distributed, and growing organization. The successful candidate will be highly organized and excited to help Global Fishing Watch develop strong partnerships and cutting-edge science. They should also have demonstrated experience working with complex datasets, analytical research, and communication.

Principal Duties and Responsibilities

Research network engagement

• Coordinate engagement with GFW research partners by managing communications, organizing workshops, and tracking projects and impacts.
• Outreach designed to assist partners and the public with accessing and understanding GFW data, including developing webinars, tutorials, and code libraries.
• Provide data science capacity, such as developing queries, models, and visualizations that support novel research projects for publication in peer-reviewed journals.

Internal research support

• Provide technical support for the development, advancement, and publication of GFW datasets.
• Analyze large amounts of data from various sources, such as vessel activity, identity, and satellite imagery to identify trends, anomalies, and insights.
• Assist with data labelling to expand and improve training datasets.

• Quality assurance of key data pipelines and research tables and coordinating their effective use by internal teams and external partners.

Candidate Description

Skills you should have

• Bachelor’s degree in computer science, ecology, or a related field
• Highly organized, analytical, detail-oriented and self-motivated
• Experience engaging with academic researchers
• Demonstrated experience and data science skills with Python or R
• Ability to work with large datasets and visualize data effectively
• Experience with version control software and collaboration tools such as git and GitHub
• Ability to work efficiently to a very high standard of detail while managing multiple priorities
• Willingness to take ownership of projects and effectively communicate updates in a transparent and proactive manner

Also great

• Graduate degree and experience with the peer-review process
• Familiarity with issues of marine ecology or policy
• Some experience with database query languages such as SQL
• Experience in geospatial analysis of remotely sensed data
• An understanding of the complexities and collaboration required to work effectively for a globally remote organization

Edit Research Specialist

Job ID

2023-30295

Employment Type

Full Time

State

Remote

Who we are

FinThrive is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We’re making breakthroughs in technology—developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We’ve delivered over $8.8 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what’s possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit FinThrive.com

What we offer

Our people make us great. We know that our colleagues are the most integral part of our story.

We offer a flexible, work-from-anywhere environment -coming together across time zones, countries, home offices and computer screens. Our valued team members work across the U.S., Canada, India and beyond.

We encourage you to take time away from work –whenever you need it. Our flexible time off lets you make time for what matters most. We want you to travel, refresh, spend time with family and friends, and give back to your communities.

We’re big on professional development. Through training and education, we help you develop the skills you need to excel in your role and beyond.

We’re proud of our award-winning culture. We’ve been certified as a “Great Place to Work” since 2017. Our goal is to engender a culture based on ersity, inclusion and respect—a culture where your voice is valued—and you always have a seat at the decision-making table.

FinThrive Perks

• Fully remote working environment
• Flexible time off (FTO)
• Professional development opportunities
• 12 Weeks of paid parental leave
• In-person and virtual company retreats
• 5-days of paid volunteer hours at an approved 501(c)(3) Organization
• Company lump-sum contribution to HSA-eligible medical enrollees
• 401k Eligible upon date of hire—up to 3% company match
• Exclusive discounts from your favorite brands via PerkSpot

Impact you will make

The Edit Research Specialist provides support and guidance to Associate support team members in several key areas like simple to medium rule writing or maintenance, provide excellent quality assurance, ensure client facing documentation and training materials are created to assist customers as needed. As a Specialist, they accept primary responsibility for a select group of small to medium sized clients in states supported by a Senior Specialist, and supplementing the Team Lead, Manager, Sr. Manager, Director or Sr. Director role. They will also assist in monitoring for payer changes in those states to support the Senior Specialist in setting development priorities for their states. The Specialist will provide support to the other team members for payer edit research as needed for the maintenance of the approximately 20K rules in the edit library.

What you will do

• Maintain/expand personal knowledge of the healthcare industry, particularly in the area of billing compliance
• Develop at least one SPL per quarter to provide guidance and support to other team members or departments
• Manage SalesForce Case queues and provide clear and timely client facing communication in cases
• Ensure all quarterly and annual Medicare, TRICARE, Medicaid, Blue Cross, Workers’ Comp, and Commercial payer updates are appropriately completed within acceptable time frames
• Ensure testing processes are followed and support client facing communication documents are correct (i.e. Edit Advisory). Provide peer testing as needed to maintain quality assurance
• Provide for training and mentoring of Edit Research Specialists & Associate Specialists, and lead the Specialists training activities by example
• Assist with Payer transitions and provide representation at meetings
• Seek opportunities for process improvements, and actively participate in team LEAN initiatives. Suggest at least one improvement opportunity per quarter and provide recommendations for consideration
• Maintain acceptable workload backlogs and strive for reduced TAT in an effort to meet goals for turn-around time for SalesForce Cases
• Research, document, development, maintenance, and testing of payer rules for claims management system as well as testing of all custom edit changes to the customer sites
• Provide liaison support between customers and payers with respect to regulatory billing compliance to safeguard FinThrive and their customers from HIPAA transaction set violations
• Provide excellent client support to assigned enterprise clients and any other assigned customers
• Mentor associate level staff
• Complete special projects as assigned
• Successfully engage in multiple initiatives simultaneously
• Continually seek opportunities to increase customer satisfaction and strengthen client relationships

Internal Responsibilities:

• Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time Adheres to all applicable laws and regulations and the company’s governance/compliance program
• Responsible for reporting violations of the company’s policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company’s Help Line or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts
• Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process
• Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management

What you will bring

• 1+ years’ experience in healthcare industry and/or a degree in a related field
• Problem solving and multi-tasking skills
• Flexibility combined with the ability to thrive in an environment where direction and initiatives change frequently
• Intermediate technical writing aptitude, analytical skills and detail orientation
• Intermediate written and verbal communication skills
• Professional presentation combined with a customer service attitude
• Demonstrated ability to work in a team environment that requires quick turnaround and quality output
• Solid knowledge of all MS Office Products
• Understands hospital and physician client relations and internal client processes and is capable of defining processes that will benefit both vendor and client
• Working knowledge of Government Programs, commercial, workers compensation compliance rules
• Capable of working independently and providing support to assigned clients
• Possesses initiative, analytical skills, with emphasis on problem solving capabilities & excellent communication skills
• Problem solving, multi-tasking and strong analytical skills required

What we would like to see

• 1+ years related Institutional or Professional billing or coding compliance preferred

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), CVT (UTC -1), WAT (UTC +1), SAST (UTC +2), EAT (UTC +3)

makeyour.com is a webshop specialised in premium personalised products. We produce the products inhouse and ship them D2C. We are a small company with a young team. Are you our new full stack developper with a versatile job?

**

• You are end-to-end responsible for the software development of our webshop, including the development, testing, and release planning
• Both Backend as Frontend
• Frontend (20%)
  • developping our customization tool
  • Shopping cart implementations
  • ....
• Backend (80%)
  • CRM
  • Push to production software
  • Stock management
  • Alcohol tax software
  • Bug fixes
  • ....
• Brainstorm for CRO optimization.

**

• You are an experienced software engineer with with 5+ years of relevant experience
• You speak English fluently (for technical discussions), preferably also Dutch 
• You have a good understanding of software design patterns, data structures, and algorithms
• You have experience with Frontend development & Backend Development:
• Skillset:
  • Basics: Javascript, css, ...
  • Backend: PHP / MySQL / Laravel
  • Frontend: Vue
  • ...

**

• We offer a full-time / part-time contract with a lot of responsibilities
• We are open to freelancers as well as long the time comitment is fixed.
• You will participate in innovative and challenging projects
• You get the opportunity to learn and apply new technologies in the field of decentralization
• You will be part of a pioneering team that is open-minded, human, flexible, and ambitious 
• You can partially work from home, but we expect you to come to our offices in Gent often times.

**

Please contact us by sending your CV to [email protected]

We’re not interested in Hiring Agency or Bodyshop services, sorry

WOO Network is looking to hire a DeFi Technical Researcher to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Flipside Crypto is looking to hire a SVP People Success to join their team. This is a full-time position that is remote or can be based in Boston MA.

"

We are ElectroNeek

ElectroNeek empowers IT Service Providers to bring complex Hyperautomation technologies to 200M+ small and medium-size clients with no-code tools, MSPs-centric support and disruptive business models. With customers ranging from boutiques and newcomers in the automation-as-a-service industry to established market players like Xerox, Compasso and Ricoh, ElectroNeek provides best-in-class services including ultimate GTM support by vendor.

Role Description:

We are currently seeking a Customer Success Leader to join our team and help us continue our rapid scaling.

As the Customer Success Leader for ElectroNeek, you will be responsible for managing a team of 7 Customer Success Managers (CSMs), overseeing an existing customer base of over 200 Managed Service Providers (MSPs), and helping us grow the CSM team to cover 800+ MSPs in the next two years (with a goal of 350+ by the end of 2023 and 800+ by the end of 2024). Driving growth and retention metrics will be the top of your priorities and the main goal for cooperation with the CPO, VP of Sales. The Customer Success Director will report directly to the VP of Customer Support.

With the ElectroNeek platform, you can assist MSPs in launching their Robotic Process Automation (RPA) initiatives, creating software robots for internal use, preparing for generating revenue by selling productized use cases to existing customers, and developing go-to-market strategies using the business blueprints provided on the platform.

Join us in propelling MSPs to new heights with RPA!

Responsibilities:

•\tBuild and manage a team of Customer Success Managers that work on increasing the company products adoption and usage, as well as improving the business growth potential for our customers.

•\tImplement the product-usage driven CSM approach and the practice of in-deep analysis of the product-usage statistics.

•\tManage and track MSPs progress through journey stages, from onboarding to scaling, with a plan for how each account will reach the next stage in the journey.

•\tBuild and further develop the set of technical activities to be delivered by the CSM at different stages in order to boost the product usage on customers’ side.

•\tImpeccably maintain and oversee the Success Tech Stack (Planhat, Salesforce), ensuring tasks and commitments are fulfilled, zero overdue, and actual client data is captured.

•\tMaintain a clear customer base segmentation based both on product usage level and business status.

•\tCreate the set of activities and deliverables relevant for each segment of the customers base.

•\tDevelop the best practice for tech growth analysis and coach the CSM on deeply ing into statistics to adapt their communication and plans accordingly.

•\tOwn overall relationships with assigned accounts and oversee day-to-day relations, as well as periodic formal business reviews with selected MSPs.

•\tDevelop deep relationships with our MSPs by understanding their business goals and acting as a trusted thought leader and advisor to enable MSPs to leverage ElectroNeek to achieve their targets.

•\tOwn and manage Planhat, our Customer Success Platform. Define Segments structure, suggest changes in data we are tracking and field management process, define recommended task & status update structure.

•\tMaintain, own, and leverage all relevant MSPs metrics, as tracked in our PRM system, and share with leadership and key stakeholders. You know and understand NRR, Upsell, Retention and ready to learn new performance metrics.

•\tOwn and maintain the Knowledge Base in Confluence, structuring materials and creating guidelines for operational progress and new team members' onboarding.

•\tOwn the team coaching and training processes to deliver top results.

•\tMeasure and track team performance indicators and progress.

•\tEngage cross-functionally with Finance, Product, Marketing, Sales, Sales Engineering, and Support teams to ensure MSPs growth and renewals.

Requirements:

•\t2+ years’ experience in Customer Success or Account Management (manager role), responsible for clients’ operations.

•\t5+ years’ experience in SaaS Software industry.

•\tExperience with the MSPs market will be an advantage for candidates.

•\tStrong verbal and written communication, strategic planning, and project management skills.

•\tExperience managing relationships via systems.

•\tAnalytical and process-oriented mindset.

•\tComfortable working across multiple departments in a deadline-driven environment.

•\tActive team player, self-starter, and multitasker who can quickly adjust priorities.

•\tYou’ve worked in a fast-growing tech startup. You know exactly what that entails.

•\tFluent English, second language will be a plus.

•\tReady for remote work: a quiet place with high-speed Internet, PC/Laptop (OS: Windows 10/11 Pro/Mac) and headset.

",

Researcher

Remote

Full Time

Entry Level

American Oversight is looking for a curious and diligent researcher to join our team and help expose government misconduct and abuses of power. We’re a nonpartisan, nonprofit watchdog that promotes truth, accountability, and democracy by enforcing the public’s right to government records.

From the federal Freedom of Information Act to state transparency laws, we file carefully crafted records requests to extract information from the government, and if officials fail to respond as required by law, our team has the expertise to take them to court and enforce the public’s right to hold our leaders accountable. American Oversight has obtained and published more than one million pages of emails, memos, calendars, text messages, and other records.

American Oversight’s Research and Investigations team is the engine of our research and investigative work. Researchers closely follow developments in their areas of focus, design investigations with an eye for impact, work with our legal team to craft targeted public records requests, and e into government documents looking for new information. The job requires a great news sense, a strong sense of mission, and an ability to quickly and cleanly parse large amounts of information.

Job Responsibilities

Specific tasks will shift day by day with our work and the news cycle, but in a typical week, you will:

• Work with American Oversight’s legal team to conceptualize and draft targeted, strategic, litigation-ready public records requests on important issues to federal, state, and local governments.
• Analyze government documents to identify unreported details, trends, and stories, with an eye for accuracy, newsworthiness, and impact.
• Amplify the impact of American Oversight’s investigations by briefing outside groups and journalists on our work and collaborating with our communications team to write blog posts and reports.
• Support our legal team’s high-impact litigation by serving as an in-house expert on key issue areas and document sets.
• Closely follow the news including mainstream outlets, industry newsletters, and other sources to stay up to date on your areas of focus and spot opportunities for American Oversight to make an impact.

Qualifications

Researchers have come to American Oversight from a variety of professional backgrounds, including government service, journalism, campaign research, law, policy analysis, and government oversight. We welcome candidates from any professional background who display the skills needed to be a successful researcher.

The essential qualifications for a researcher include:

• One to three years’ work experience related to political research and investigations.
• A strong news sense and ability to spot opportunities for impact using public records requests. (Experience with public records requests, however, is not required.)
• Critical thinking and analytical skills, including an ability to distill large quantities of information to identify key details and themes, and how they related to gaps in existing public knowledge.
• Excellent writing skills and ability to produce high-quality written work under pressure.
• Ability to explain complicated topics in a concise and easy-to-understand manner.
• Strong time management skills. Can juggle multiple projects at once while maintaining good judgment of relative priorities.
• Self-motivation, collegiality, and the ability to work both collaboratively and independently.
• A track record of honesty and accuracy, taking ownership of mistakes, and recognizing what you don’t know.
• An understanding of how government actions impact the lives of ordinary people, and a commitment to American Oversight’s accountability mission.

Additional Information

American Oversight is proudly an equal opportunity employer and is committed to building a erse team. We are dedicated to finding the best candidate for the job. Our hiring process is centered on assessing candidates with erse lived experiences. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described. If you are unsure of whether you meet the qualifications of this position, or how this would be determined, please contact us to discuss your application.

• The salary range for this position is $56,000 to $64,000, commensurate with experience. Generous and comprehensive benefits package.
• American Oversight is a nonpartisan, nonprofit 501(c)(3) organization.
• American Oversight is a remote-first organization, and our employees can work from anywhere in the country. Our office in downtown Washington, DC, is an optional workspace when pandemic-related restrictions allow.
• We are hiring a researcher(s) for spring 2023 and this role has a flexible start date. If you are graduating in the spring of 2023 and are interested in the role, please apply now.

How to Apply

Interested applicants are encouraged to apply as soon as possible. Please include a Cover Letter with your submission. We will be reviewing applications on a rolling basis, with a first-round review by February 17, 2023.

BitGo is looking to hire an AML Analyst (Germany) to join their team. This is a full-time position that can be done remotely anywhere in Germany.

Doximity is transforming the healthcare industry. Join our mission to help every physician be more productive and provide better care for their patients. As medicine's largest network in the United States, there's an elevated level of responsibility in everything we do. We don't take that responsibility lightly and are committed to building erse teams with an inclusive culture that can make a direct impact on the healthcare system.

One of Doximity's core values is stretching ourselves. Even if you don't check off all the boxes below we encourage you to apply. Doximity is full of exceptional people who bring their own unique experiences to work everyday and make us all better for it!

The position is to be part of the core Javascript team at Doximity. You will help improve our Javascript tools and libraries in order to empower other developers. You will mentor other developers on Javascript idioms and best practices. 

This role can be filled in our San Francisco headquarters OR remotely in the U.S.

**

• You will help improve our javascript asset pipelines by making them faster and more resilient.
• You will mentor other developers less experienced with javascript
• You will propose innovative solutions for our front end architecture
• You will help other members of our team ship features faster

**

• You know Javascript ins and outs. From closures to the latest ecmascript additions
• Vue.js and its ecosystem has no secrets for you (Nuxt, Vite)
• You understand how isomorphic Javascript applications work on the Browser and Server
• You believe that good code includes a reliable test suite
• You have experience packaging and reusing home baked javascript libraries
• You are experienced with javascript build systems like Vite, Webpack, Rollup and Typescript.  Bonus points if you are familiar with how these work in the rails asset pipeline
• You are a critical thinker. You are not afraid to challenge the status quo and choose what’s best for the company
• You are realistic. Something new and shiny is not necessarily better. You balance improvement against the cost of change
• You are a jack of all trades. Javascript is your domain of expertise but you are not afraid to jump in unfamiliar territories
• You are a team player

**

• You have transitioned apps from Javascript to Typescript.
• You have backend experience with Ruby and Graphql.

**

The US total compensation range for this full-time position is $175,000 - $220,000 (inclusive of salary + equity) Our ranges are determined by role and level. The range displayed on each job posting reflects the approximate total target compensation for the position across the US. Within the range, inidual pay is determined by factors including relevant skills, experience, and education/training. Please note that the compensation listed does not include benefits.

**

Doximity is proud to offer industry-leading benefits. Some of our offerings include: 

• Medical, dental, vision offerings for you and your family
• 401k with matching program
• Employee stock purchase plan
• Family planning support, Childcare FSA, and parental leave
• Life, AD&D, and Disability
• Generous time off, holidays and paid company trips
• Wellness benefits…plus many more!

**

For the past decade, it’s been our mission to help every physician be more productive so they can provide better care for their patients. We believe that when doctors are connected, the healthcare system works better and patients benefit. Doximity enables our verified clinician members to collaborate with colleagues, stay up-to-date with the latest medical news and research, manage their careers, and conduct virtual patient visits. Today, Doximity is the leading digital platform for U.S. medical professionals, with over 80% of physicians, 50% of all nurse practitioners and physician assistants, and 90% of graduating medical students as members. 

Joining Doximity means being part of an incredibly talented and humble team passionate about improving inefficiencies in our $4.3 trillion U.S. healthcare system. We are a team of doers who solve problems everyday by treating obstacles like an adventure, and we love creating technology that has a real, meaningful impact on people’s lives. Doxers are committed to working towards a more equitable world both within and beyond our office walls. This starts by fostering an inclusive and erse work environment where differences are valued and all employees are encouraged to bring their full, authentic selves to work daily. To learn more about our team, culture, and users, check out our careers page, company blog, and engineering blog. We’re growing fast, and there’s plenty of opportunity for you to make an impact—join us! For more information, visitDoximity.com.

____________________________________________

_

_

"

Joining Paladin today means seeing all parts of the business. You'll grow with our team and shape our culture from the earliest stages. Your contributions will become the foundations of our product and processes, enabling us to continue growing and scaling.

You'll be a great fit if:

* You enjoy figuring out what to work on and teaching yourself whatever you need to get things done

We offer W2 employment to US-based team members and full-time contractor positions to team members located outside the US.

We're backed by Syn Ventures, Eniac Ventures, Y-Combinator, Fika Ventures, Lightbank, Cyber Mentor Fund, and other leading investors.

About the Role

Paladin is growing fast. We are looking for a Support Associate to join our Customer Success team. In this role, you’ll be on the front line of working with Paladin users throughout their lifecycle. We protect a wide variety of organizations - anything from small accounting firms to fast-growing software startups and mature thousand employee organizations. You will be answering questions and engaging with users ranging from non-technical operation employees to security operations teams and senior executives.

Your role is to ensure customers are seeing enormous value from our suite of cyber solutions and help serve as a trusted “voice of the customer” back to the Product and Engineering teams. We’re looking for creative problem solvers excited to make an impact and translate user feedback into feature requests and bug fixes.

This is an inidual contributor role that reports to the Head of Customer Success. 

You should be excited about the idea of stepping into a role where the “perfect” template doesn’t exist and eager to own outcomes in a fast-paced environment with plenty of ambiguity. We’re looking for someone with a growth mindset, a bias towards action, and above all else a problem solver. Culturally, people with low egos, high EQs, intellectual curiosity, and a bit of a tinkerer side tend to feel among their tribe at Paladin.

Compensation: $45,000-$80,000**

**Range listed is for San Francisco, CA. We localize compensation to the top 20th percentile of the applicant's area.

Responsibilities

* Solve customer problems by responding to incoming customer questions (support tickets, phone calls, etc.) in a timely, helpful, and professional manner

Minimum qualifications

* 2+ years in a support/service environment focused on SaaS or software

Bonus qualifications

* Cybersecurity knowledge or experience

About Paladin Cyber

In our hyper-connected digital economy, cyber risk has become the top business concern. Cybercrime is wreaking havoc on organizations large and small - causing a trillion-dollar drain on the global economy. Most organizations are underprotected and underinsured as achieving cyber resilience is complicated, expensive, and time-consuming.

Paladin is on a mission to accelerate the world’s journey to cyber resilience by democratizing access to effective, affordable cyber security, insurance, and expertise.  

Our platform is transforming how cyber risk is assessed, mitigated, and transferred with intelligent automation, proprietary data, and delightful user experiences. We are already defending thousands of organizations’ employees, systems, and data against modern cyber threats and growing quickly. Our tight-knit, focused, team is unified by a passion for helping our customers stay ahead of cybercriminals. Every Paladin is an owner of our business, our culture, and the outcomes we deliver to our customers.

We take a partner-led approach and work with leading stakeholders in both the insurance and security communities to make cyber resilience achievable for all.

Benefits & Perks

Paladin provides a number of benefits to help you bring your best self to work:

* Competitive compensation

Where is this role located?

Equal Employment Opportunity Statement:

",

"

Joining Paladin today means seeing all parts of the business. You'll grow with our team and shape our culture from the earliest stages. Your contributions will become the foundations of our product and processes, enabling us to continue growing and scaling.

You'll be a great fit if:

* You enjoy figuring out what to work on and teaching yourself whatever you need to get things done

We offer W2 employment to US-based team members and full-time contractor positions to team members located outside the US.

We're backed by Syn Ventures, Eniac Ventures, Y-Combinator, Fika Ventures, Lightbank, Cyber Mentor Fund, and other leading investors.

About the Role

Paladin is growing fast. We are looking for an Implementation Manager as a foundational hire onto our Customer Success team. You will onboard companies who have yet to implement Paladin, consult with current users to ensure they’re successful with Paladin, and prove our value to our partners by quantifying how we have lowered their overall cyber risk.

In this role, you’ll be on the front line of working with Paladin users throughout their lifecycle, from initial training to seat expansion. Our users are often SMBs who aren’t technical themselves but are eager to gain cyber security protections (think: office manager at a 20 person law firm; dispatcher for a trucking company). You will be responsible for meeting them where they are, building relationships, and helping them onboard and get the most out of Paladin.

This role will work cross functionally with Operations, Product, Engineering, and Business Development. You’ll have three key goals: one, ensure our customers are seeing enormous value from our suite of cyber protections. This means driving onboarding and engagement metrics in conjunction with Product, and proving to our customers and partners with data how Paladin has helped mitigate their cyber risk. Two, as you build deeper relationships with our customers, you’ll be on the hunt for opportunities to solve additional pain points through products that deepen our relationships and expand our contracts in scope and revenue. And three, you’ll help serve as a trusted “voice of the customer” back to the Product and Engineering teams, as you gather and translate user feedback (including feature requests and bugs), weigh in on product roadmap, and help communicate new feature releases. 

This is an inidual contributor role that reports to the Head of Customer Success. As the Success team expands, this role has the potential to grow into a team lead role. 

You should be excited about the idea of stepping into a role where the “perfect” template doesn’t exist and eager to own outcomes in a fast-paced environment with plenty of ambiguity. We’re looking for someone with a growth mindset, a bias towards action, and above all else a problem solver. Culturally, people with low egos, high EQs, intellectual curiosity, and a bit of a tinkerer side tend to feel among their tribe at Paladin.

Some examples of projects you will work on in this role include: building and implementing Standard Operating Procedures for how we onboard new companies; writing tickets (we use Jira) for the Product and/or Engineering teams to help them understand discrete product issues that need to be solved; measuring and reporting on the outcomes of user onboarding campaigns in order to improve our conversion rate; running (virtual) training sessions for insurance brokers to communicate the value of Paladin’s platform.

Compensation: $110,000-$150,000*

**Range listed is for San Francisco, CA. We localize compensation to the top 20th percentile of the applicant's area.

Responsibilities

*

Onboard companies onto Paladin Shield, delivering predictable experiences and strong customer adoption.
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Serve as the trusted partner and go-to point of contact for our customers on implementation and onboarding metrics, customer success, and cybersecurity best practices.
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*

Develop process documentation for existing and best practices for common responses to customer questions and newly implemented processes. Maintain a list of FAQs.
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*

Partner with Product Management, Engineering, and the rest of the Success team to share customer use cases and pain points. Collect customer feedback and synthesize for the team internally on new products and features.
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*

Display empathy for customer needs and keep stakeholders (internal/external) informed.
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As necessary, roll up the sleeves and solve customer problems by responding to incoming support tickets, phone calls, etc. in a timely, helpful, and professional manner.
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Over time, if interested and performing well, build and grow an Implementation team, working to hire top performers and guide joiners in their professional development.
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Minimum qualifications

* 3-7 years of work experience; 2+ years in an implementation, success, or onboarding role, delivering for external customers. Experience with a SaaS product is strongly preferred.

Bonus qualifications

* Consulting background, sales or similar experience at the enterprise level strongly preferred.

About Paladin Cyber

In our hyper-connected digital economy, cyber risk has become the top business concern. Cybercrime is wreaking havoc on organizations large and small - causing a trillion-dollar drain on the global economy. Most organizations are underprotected and underinsured as achieving cyber resilience is complicated, expensive, and time-consuming.

Paladin is on a mission to accelerate the world’s journey to cyber resilience by democratizing access to effective, affordable cyber security, insurance, and expertise.  

Our platform is transforming how cyber risk is assessed, mitigated, and transferred with intelligent automation, proprietary data, and delightful user experiences. We are already defending thousands of organizations’ employees, systems, and data against modern cyber threats and growing quickly. Our tight-knit, focused, team is unified by a passion for helping our customers stay ahead of cybercriminals. Every Paladin is an owner of our business, our culture, and the outcomes we deliver to our customers.

We take a partner-led approach and work with leading stakeholders in both the insurance and security communities to make cyber resilience achievable for all.

Benefits & Perks

Paladin provides a number of benefits to help you bring your best self to work:

* Competitive compensation

Where is this role located?

Equal Employment Opportunity Statement:

",

"

Full job description here!

To apply, please fill out the following form here (this form is the full application). You’ll hear back from a team member shortly. Thanks for taking the time to learn about Nourish - we’re excited to get to know you!

About Nourish

Nourish is on a mission to improve people’s health by making it easy to eat well. More than half of Americans have a chronic condition related to what they eat, and poor nutrition is the number one driver of preventable death. We are spending more than ever on healthcare, yet life expectancy has gone down multiple years in a row for the first time in a century.

Nourish is addressing this healthcare crisis by helping people eat better. We connect chronic disease patients with a Registered Dietitian via telehealth and get it covered by their health insurance. This helps transform food from the cause of disease to medicine that is the solution.

We launched one year ago and already have >125 dietitians and thousands of patients on the platform. Our patients span a wide range of nutrition-related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity / weight management, cardiovascular disease, and more.

We have millions in revenue, are growing quickly, have partnered with national health insurance companies and provider groups, and have raised over $9M from top-tier VCs including Thrive Capital, Y Combinator, Susa Ventures, Operator Partners, and Box Group. Our angel investors include world-class healthcare founders from Rightway Health, Headway, Spring Health, Alto Pharmacy, and more.

Learn more about us in TechCrunch here.

About the Role

As a critical member of our Revenue team, you’ll work to ensure Nourish patients get coverage for the life-changing care they need. This means working cross-functionally with a variety of stakeholders, including our clients, the insurance companies, our dietitians, and the rest of the Nourish team. Getting services covered by insurance is often the most frustrating step in the healthcare process for patients, and we are working hard to ensure that our patients can focus on what really matters — getting the treatment they need —instead of worrying about whether they can afford it.

You will be instrumental in executing Nourish’s ambitious growth targets; you will support a critical function of the organization as Nourish scales its revenue operations and interactions with patients, dietitians, and insurance companies. You will help Nourish provide a world-class experience to its patients both inside and outside of dietitian sessions.

Key responsibilities

* Provide support to clients that have questions about insurance coverage, status of their claims, billing, etc.

You will love this role if:

* You’re passionate about Nourish’s mission. You’re interested in nutrition and are eager to be part of solving America’s healthcare crisis.

We’d love to hear from you if:

* You have 3+ years industry experience in customer experience / support, billing, revenue operations, business operations, or insurance operations roles and are interested in early-stage startups

",

Head of Business & Corporate Communications

Remote

Regular

Marketing

About Pinterest:

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.

We’re looking for a seasoned communications leader who can transform and advance our corporate narrative, both internally and externally. As a strong storyteller and manager, you will lead a passionate team of internal comms and media relations professionals to tell stories that showcase who our executives are, how we make decisions, the values we stand for, and how doing good is ultimately good business.

What you’ll do:

• Work closely with the CEO and the executive team on building our company narrative.
• Effectively develop, plan and execute on a unified, global corporate comms strategy that ensures our employees and our external corporate stakeholders (candidates, investors, policymakers) understand and are inspired by our company mission, vision, and strategic priorities.
• Promote, protect, and improve the reputation of our business through building strong relationships with the media.
• Be a great manager and mentor to a world-class team of inspiring communications professionals.

What we’re looking for:

• 15+ years experience working in communications/corporate communications (in-house, in government or at a PR agency).
• A leader with significant experience in building internal communications strategies and programs.
• Experience working in high growth/velocity environments which require both proactive comms and rapid response management.
• An outstanding writer with experience in speechwriting and presentation training.
• Experienced manager and mentor with a track record for investing in talent and supporting iniduals in their career development.

US Applicants:

• The minimum and maximum salary for this position is $186,700 to $311,200 in the US;
• This position is eligible for equity; and
• Information regarding the culture at Pinterest and benefits available for this position can be found at https://www.pinterestcareers.com/pinterest-life/.

* This compensation and benefits information is based on Pinterest’s good faith estimate as of the date of publication and may be modified in the future. The level of pay within the range will depend on a variety of job-related factors that may include location, travel, shift requirements, relevant prior experience and/or education, or particular skills and expertise.

#LI-REMOTE #LI-NP

Our Commitment to Diversity:

At Pinterest, our mission is to bring everyone the inspiration to create a life they love—and that includes our employees. We’re taking on the most exciting challenges of our working lives, and we succeed with a team that represents an inclusive and erse set of identities and backgrounds.

Travel Coordinator

Location: United States – Remote

DESCRIPTION

Role and Responsibilities

• Support VSolvit staff as Travel Coordinator, performing all travel related work for all contracts and VSolvit offices.
• Follow the defined process for travel requests, ensuring that appropriate pre-approvals are completed in a timely manner for all requested travel company- wide.
• Book all aspects of travel requests including car, airline, hotel, etc.
• Coordinate post-travel paperwork and expense report reviews / approvals following defined process.
• Organize all travel related paperwork in digital files and folders, following an approach that supports travelers and VSolvit Leadership Team.
• Utilize strong research skills and creative problem solving to discover the optimal price for travel needs.
• Utilize strong interpersonal skills while coordinating with the Project Coordinators and Project Managers.
• Utilize strong attention to detail while coordinating and auditing travel billing details with accounting against specific contracts.
• Data entry and filing as required.

POSITION REQUIREMENTS

Basic Qualifications:

• High School Diploma
• 1+ years of administrative support experience
• Proven to be detail oriented
• Strong research skills
• Very well organized, excellent filing abilities
• Proven strong communication skills, both in person and in writing
• Ability to write, proofread, edit, and format Word Documents and Google Docs
• Experience using fax, printer, scanner, copier, phone, computer
• Experience using Microsoft Office Suite
• Experience with digital file organization

Preferred Qualifications:

• Some College Coursework completed
• 2+ years experience working in a professional environment
• 2+ years experience with MS Excel or Google Sheets spreadsheets
• Experience using GMail and Google Applications

Company Summary:

Join the VSolvit Team! Founded in 2006, VSolvit (pronounced ‘We Solve It’) provides geospatial and information technology consulting services and solutions to government and private section clients. VSolvit is an award winning company. We offer Medical, Dental, and Vision Insurance, as well as 401K Retirement Plan options, Tuition Reimbursement, and other benefits. Our goal is to grow together and enjoy the work that we do as a team.

CATEGORY: Clerical

LOCATION: Remote

FULL-TIME/PART-TIME: Full-Time

Follow Up Boss is hiring a remote Data Analyst. This is a full-time position that can be done remotely anywhere in the United States.

Follow Up Boss - Simple real estate CRM software.

Casa is looking to hire a Partnerships Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

ChainSafe Systems is a blockchain R&D firm on a mission to realize the potential of Web3 infrastructure through sustainable, open-source development. Our vision is to create a world with organizations that empower people to build and innovate through blockchain-agnostic tools and other distributed technologies.

We are global leaders in the industry, unique in our work across multiple blockchain ecosystems, and currently are pioneering cutting-edge technology and infrastructure.

ChainSafe is growing quickly and building a global reputation in this nascent space. Beyond offering experience across every major blockchain space to our team, we provide an open, inclusive, and supportive environment where we help folks reach their full potential as a human and as a professional.

Canada -EST Time & Latin America/ Central America zone only.

The Role:

Reporting to the CEO, CTO & COO, the Junior Executive Associate plays a key role in the workplace experience. This position requires strong attention to detail, calendaring and prioritization skills, the ability to meet tight deadlines, excellent organizational skills, and the ability to juggle multiple critical requests simultaneously. This position starts in the first quarter of 2023. 

Challenges for You to Work On:

• Manage scheduling requirements across various time zones, internal teams, and external partners
• Administrative support and resolving operational and administrative issues before they arise
• Perform an extensive array of administrative tasks
• Schedule and attend meetings
• Taking clear notes and tracking action items when needed
• Brief the CEO, CTO & COO on upcoming meetings and deadlines for both internal and external commitments
• Attend to correspondence on behalf of the CEO, CTO & COO sending appropriate responses, and preparing documentation.
• Uses discretion, confidentiality, and good judgment to handle C-Level matters.
• Make timely decisions using independent judgment on a regular basis in a proactive manner.
• Comfortable working in a fast-paced environment and able to juggle multiple competing tasks and deadlines.
• Confident and able to interact and communicate with iniduals at all levels of the organization.
• Available to travel domestically and internationally.
• Flexibility working in various time zones as required.

Qualifications & Expectations:

• 1-2 years of executive assistant experience supporting busy executives.
• Excellent communication skills both written and verbal.
• Strict attention to detail, initiative, follow-through, accountability, and superb interpersonal skills
• Able to maintain a high level of integrity and discretion in handling confidential and sensitive information.
• Creative problem solver who can manage complex tasks and projects.
• Has a positive attitude and can operate calmly under pressure.
• Excellent organizational, planning, and prioritization skills.
• Develop and maintain great relationships with key stakeholders, partners, and colleagues.
• Ability to complete a high volume of tasks with minimal direction.
• Canada EST Time & Latin America/ Central America zone only.
• Interest in the web3 industry is a plus.

Why Join Us:

At ChainSafe, we are a compassionate group of builders and makers, working to bring our ideas to life. You’ll be part of a team that believes in the vital importance of community and contributing to advance humanity with open-source and decentralized technology.

We care deeply about our values and look for these in every team member: A dedication to self-improvement and professional development, a commitment to community and collaboration, a drive for accountability, diligence, and autonomy, and above all fostering a place of acceptance, friendliness, and compassion.

We welcome your fresh perspectives and ideas

ChainSafe is a remote-first company with an international team. We offer opportunities for personal and professional learning and growth, value autonomy and responsibility, and have a results-driven environment, flexible work hours and time-off policy, as well as competitive salary.

How to Apply

Please click apply and fill out the Greenhouse application form and ensure that you attach your resume and link your LinkedIn.

Sr. Director of Customer Insights

at GoFundMe

Remote

Want to help us, help others? We’re hiring!

GoFundMe is a global community of over 100 million people with the common purpose of helping one another. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causesfor themselves, each other, and their communities. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. Our vision is to become the most helpful place in the world.

The GoFundMe team is searching for our next Senior Director of Customer Insights who believes in the impact of GoFundMe and is passionate about our mission to help people help others. The successful candidate will lead qualitative and quantitative research to deliver ongoing insights into attitudes and behaviors related to fundraising and donations for our current and future customers in 19 countries across the world. Your job will be to ensure we have a clear understanding of actionable insights of the obstacles and opportunities of using GoFundMe to help people help each other.

The Job

• User Research Expert: Responsible for the ongoing development and understanding of user segments and personas that give unique insights into the needs and motivations of the people who use GoFundMe and participate in charitable fundraising and giving.
• User Research Ownership: Lead the vision, strategy, development, and successful execution of new user research initiatives supporting the evolution of our product offering as we aim to better serve our current and future customers.
• Customer Obsessed: Be a passionate advocate for the needs of our customers creating, managing, and donating to people in need through GoFundMe campaigns.
• Clear Customer Messaging: Work closely with our marketing, customer care, and product teams to inform our customer-facing messaging.
• Drive Actionable Insights: Distill a wide variety of insights from the entire fundraising lifecycle – from initial awareness, to fund raiser creation, management, promotion, gathering donations, beneficiary cash withdrawal, and after fundraising re-engagement opportunities.
• Analytics: Help drive our ongoing segmentation and persona insights into our customer data platform so we can accurately identify and better predict customer behavior while people are using the product.
• Collaboration: Work cross-functionally with product, design, marketing, customer support, engineering, data, and other teams to aggregate insights and build out an amazing product.
• Communication: Articulate the problem you’re solving, the vision you are going after, write crisp and clear requirements and communicate the challenges and constraints to senior management and team members of all disciplines.

You

• User research expertise: The Ideal candidate will have extensive experience building and leading qualitative and quantitative user research insights on consumer products that serve millions of people.
• Have a proven track record for building actionable insights for product, marketing, design, and our customer operations teams with emphasis on the charitable giving space.
• Have a minimum of 8+ years of user research experience with large scale consumer products.
• Demonstrated ability to lead and partner with cross functional stakeholders in design, product management, engineering, marketing, customer care, and other cross-functional stakeholders.
• Strong communicator with the ability to bring people together to define a common vision and plan for action.
• Ability to work on multiple projects under pressure and thrive in a fast-paced environment.
• BA/BS degree or equivalent; MBA or technical degree a plus.

Why you’ll love it here…

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, ersity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together.
• We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of erse backgrounds and experiences. We are committed to providing ersity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

Keyrock is looking to hire a Junior Recruiter to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.