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Technical Content Writer

Remote – USA

Stellar Development Foundation (SDF) is looking for a talented and experienced content writer to join our team. You will be influential in shaping how we frame the story of Stellar, especially its technological differentiators and innovation projects, to the world. You will collaborate with teams across SDF like engineering, tech strategy, ecosystem, and more. This role requires a high level of creativity, attention to detail, ability to distill complex topics, and project management skills.

In this role, you will:

• Research and create content geared towards educating the world about Stellar
• Drive the creation of thought leadership content from our technical leaders to evangelize our message
• Drive short and long-form content to be distributed across blogs, external media placements, educational videos, SDF social media, ebooks, and email
• Contribute to our editorial calendar and manage our technical content pipeline to meet deadlines.
• Refine new and existing content based on web data metrics to maximize engagement.
• Edit and proofread content across teams to ensure a high quality standard
• Collaborate with the engineering and product teams to illustrate exciting technical developments and innovations for our developer audiences

You have:

• A portfolio of content pieces ranging various mediums and topics. Bonus points if you’re able to convey the technical nitty-gritty into high-level storytelling
• You have 3+ years of experience with content marketing, communications, or journalism
• You are knowledgeable about blockchain technology, open source software, or financial tech – and have experience writing about them
• You have an editorial mindset and the ability to explain break-down high level concepts for different audiences
• Strong communication and writing skills and ability to work across business lines and at different levels of management
• Proven track record in crafting compelling thought leadership content
• Ability to use data and analytics to drive decision making
• Self-driven, exceptionally detail oriented, and able to manage cross-functional projects within a growing organization

We offer competitive pay with a base salary range for this position of $100,000 – $150,000 depending on job-related knowledge, skills, experience, and location. In addition, we offer lumen-denominated grants along with the following perks and benefits:

USA Benefits/Perks:

• Competitive health, dental & vision coverage
• Flexible time off + 15 company holidays including a company-wide holiday break
• Paid parental leave
• Life & ADD
• Short & Long term disability
• FSA & Dependent Care Accounts
• 401K (4% match)
• Employee Assistance Program
• Monthly gym allowance
• Daily lunch and snacks in-office
• L&D budget of $1,500/year
• Company retreats

About Stellar

Stellar is a decentralized, fast, scalable, and uniquely sustainable network for financial products and services. It is both a cross-currency transaction system and a platform for digital asset issuance, designed to connect the world’s financial infrastructure. Dozens of financial institutions worldwide issue assets and settle payments on the Stellar network, which has grown to over 4 million accounts.

About the Stellar Development Foundation

The Stellar Development Foundation (SDF) is a non-profit organization that supports the development and growth of Stellar, an open-source network that connects the world’s financial infrastructure. Founded in 2014, the Foundation helps maintain Stellar’s codebase, supports the technical and business communities building on the network, and serves as a voice to regulators and institutions. The Foundation seeks to create equitable access to the global financial system, using the Stellar network to unlock the world’s economic potential through blockchain technology.

We look forward to hearing from you!

Privacy Policy

By submitting your application, you are agreeing to our use and processing of your data in accordance with our Privacy Policy.

SDF is committed to ersity in its workforce and is proud to be an equal opportunity employer. SDF does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.

Technical Writer

Mounds View, Minnesota, United States Remote

ID: 22000IC0

Travel

No

Careers That Change Lives

This position is responsible for planning, research, and technical writing support for medical device industry product labeling within CVG Technical Communication.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

This position can be remote in the US.

A Day in the Life

• Exceptional writing and communication skills.
• Write clear, simple content that speaks to customers in their own language.
• Collaborate openly and effectively with a range of stakeholders, including writers and subject matter experts.
• Manage multiple projects and communicate status proactively.
• Successfully negotiate project schedules, plans, and milestones.
• Understand how regulations, laws, and standards influence content design.
• Understand the impact of localization on English content.
• Maintain design documentation to support quality and regulatory process requirements.
• Effectively communicate the appropriate level of detail based on the audience.
• Take direction to be able to work independently and make sound decisions.
• Express ideas clearly and diplomatically.
• Give and receive constructive feedback.

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume.

• Bachelors degree required with minimum of 2 years of relevant experience

OR

• Advanced degree with 0 years of experience

Nice to Have

• Excellent problem-solving skills
• Strong attention to detail and accuracy
• Authoring in XML in a single-source content development environment
• Ability to work effectively across disciplines to implement creative solutions to complex problems
• Experience creating content for software or apps
• Proven experience managing software documentation projects
• Ability to learn and adapt to changes in technology, processes, and requirements
• Writing for a global audience
• Knowledge of Medtronic products and quality system
• Understanding of product labeling development in a regulated industry
• Understand industry trends in technical communication, information architecture, and content development

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

Database Coordinator

About Us

We are a small team of dedicated nonprofit professionals who are accelerating the development of high performance, animal-free, and more sustainable materials for the fashion, automotive, and home goods industries.

About This Position

We are looking for someone to serve as our database coordinator, working with various c-suite executives to gather, organize, and share information needed by our various programs. This position will initially only be responsible for designing, maintaining, and overseeing the internal database but with the potential to grow into overseeing a public facing database.

This person will report to the Project Manager but will also have significant engagement with our Chief Partnership Officer and the Innovation team.

How You Will Make a Difference

In this role, you will oversee the collection and maintenance of information in our databases which will help us better serve our audiences and brand clients.

Data Collection and Maintenance

• Design, maintain, and oversee the systems and processes for the collection of information about our audiences including, but not limited to, material companies, investors, incubators/accelerators, scientists, and brands with a strong preference for an automated system using off-shelf technology.
• Work with the programmatic subject matter experts to determine what information we want to collect from each audience and set up periodic check-ins to ensure the information collected is useful and tweak the system as necessary.
• Serve as the first point of contact at MII with new material companies and potentially other audiences to gather information needed for the database including through surveys, emails, and phone calls.
• Take notes in team meetings discussing updates to these audiences and ensure the database is updated with information from these team discussions.
• Review news, company newsletters, and internal MII communications including Slack and add new relevant information to the database.
• Update and maintain the data collected from online forms shared on MII’s website.

Data Sharing

• Serve as the internal point of contact for all MII staff related to questions about the information in the database.
• Add new relevant information into the monthly brand engagement newsletter. Relevancy to be discussed with the Chief Partnership Officer.
• Performing other duties as assigned.

Who We’re Looking For

We are currently looking for a very organized person who excels with collecting and managing data. The person in this position must have:

• 2+ years of database management experience.
• Proven experience of data maintenance and thorough information and data analysis.
• Prior experience in the fashion industry, materials science, product development, environmental impact assessment, and/or investment is a plus but not required.
• Coding experience is not required. We do not want custom designed software.
• Experience using project management tools such as Asana.
• Very well organized and can manage multiple projects simultaneously.
• Ability to work both on your own, and in a team.
• Excellent listening skills and should possess the ability to earn the trust of others.
• Strong support for MII’s philosophy and mission.

We want the best people and we don’t want biases holding us back. We strongly encourage people of every color, orientation, age, gender, origin, and ability to apply. If you feel you meet most of the above qualifications but not all of them, we encourage you to apply. Because we value a erse workplace, we prioritize an inclusive climate absent of discrimination and harassment during the application process and after you join the team.

The Fine Print

• Terms of employment: Full-time, exempt
• Reports to: Project Manager
• Location: Remote; applicants from developing countries are encouraged to apply.
• Benefits: Working from home, flexible working hours, generous holiday and vacation plans, respectful managers, and supportive colleagues. Health care benefits may be provided for locations without nationalized health care.
• Salary: $50,000-60,000 in the U.S., commensurate with experience. Salary will be adjusted for international locations. Additional compensation may be provided for high cost of living locations.

Senior Product Manager, Growth

at Bravado

About the Role:

Timing: Immediate start

Location: Remote between GMT+2 and GMT-6

We are looking for a scrappy, creative, organized Senior PM to lead our Growth team! This role will be fully responsible for launching new products and making continued optimizations to acquire more onboarded users.

As the leader of the Growth team, you’ll be responsible for developing an expert understanding of our user, defining a roadmap and features, and driving rapid execution. You should excel at analyzing data, running A/B tests to drive continuous improvement in the conversion funnel, and impeccably communicating your ideas both in writing and verbally.

You will be collaborating closely with engineers, designers, business stakeholders, and executive leadership to build impactful products that delight our users. You thrive in a fast-paced environment, are a self-starter, and are motivated by the opportunity to build products and companies from the ground up. You possess a deep empathy for the user, an ability to think creatively outside of the box, and a desire to move quickly and have a huge impact.

Major Responsibilities:

• Craft the product vision, roadmap, and feature requirements to deliver an exceptional experience to our members
• Own the high-level growth product strategy, drawing from deep customer insights, data, and research
• Come up with creative ideas (including long-term visionary features and short-term growth hacks) to help us acquire new users
• Conduct the research, both quantitative and qualitative, to ensure that we have the deep customer insights to make these product decisions
• Clearly define hypotheses and tests that impact our metrics and measure success or failure methodically
• Lead cross-functional and full-stack teams of engineers, data scientists, and designers to deliver your product vision
• Mentor and coach more junior product managers

Must Haves:

• 3+ years of product management experience, with at least 1 year at a startup
• 1+ year working on growth initiatives (can also be in a marketing role)
• Subject-matter expertise on growth strategies and channels, including SEO, A/B testing, peer referrals, paid, etc
• Experience delivering highly successful and creative products with your fingerprints all over them – you’re proud of what you’ve accomplished
• Experience partnering with cross-functional teams of engineers, data scientists, and designers to deliver world-class products.
• Fluency with data tools like Amplitude, Looker, Metabase, etc — you can get the data you need and can whip it into an insightful story with no help.
• Expert English communication skills (both written and verbal), both within your team and with leadership and stakeholders
• Comfort with uncertainty, and the ability to pivot and adapt as new information becomes available
• Deep, intrinsic desire to excel and grow

Nice-to-Haves:

• Experience working closely with marketing teams and/or executing marketing campaigns directly, e.g. writing marketing copy, giving feedback on creative
• Ability to write SQL (mySQL, Postgres) to pull data

About the company:

Bravado is the #1 career destination for the world’s top sales professionals. Our team is on a mission to become the single most important online platform where top sales professionals go to seek and receive advice, build their network, and find a new job.

Sales representatives come to Bravado because we know that sales is hard, and believe that every seller deserves to thrive in their career. We provide an online forum, portfolio and events which empower our members to build their personal brands, connect with other sales professionals, and be the best they can be in their jobs.

Thousands of organizations are represented on the Bravado platform. Our members hail from sales teams at Google, Salesforce, Facebook, and Amazon, and many more.

At Bravado, we believe how you get there matters. We live by the following core values, and weave them into everything that we do as an organization:

• Purpose Before Action
• Be Fearless
• Find Solutions, Not Problems
• Get Shit Done
• Put On Your Sales Hat
• Enjoy the Ride

Perks:

As an employee at Bravado, you’ll be part of a team of passionate and compassionate employees dedicated to working collaboratively to grow a successful, rapidly expanding startup. From carpe diem once-monthly days off to team trips, we make every effort to ensure our employees feel appreciated, valued, and empowered every day they come to work.

Our team is global and remote. We value every employee’s voice and believe that the most effective team is a erse one. We’re a competitive team, and that means competitive benefits. All Bravado employees have access to the following:

• Subsidized modern tech lifestyle, including monthly subscriptions/credits towards:
  • On-demand video (e.g. Netflix, Hulu, HBO, or Disney+).
  • Streaming music (e.g. Spotify, or Apple Music).
  • Mindfulness (Calm App membership).
  • Shopping/grocery service (e.g. Postmates, Instacart, or Amazon Prime).
  • Quarterly stipend for books.
  • Annual professional development credit. Work from home stipend.
• A flexible vacation policy allows you to truly relax and reboot.
• Comprehensive health, vision, dental, and life insurance as well as disability benefits.
• 100% of health, vision, and dental premiums paid by Bravado for employees.
• 401(k) plan with employer matching.
• Generous paid maternity and paternity leave.

We can’t wait to talk to you and build the future of sales together.

*All qualified applicants will receive consideration without regard to race, creed, religion, ability, sex, age, national origin, marital status, sexual orientation, gender identity or presentation, veteran status, or any other status protected by state or federal law.*

Location:  South East Asia; 100% Remote; Freelance

Description:

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale.

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

As a rapidly scaling digital payments company, Product is at the core of everything we do. We’ve built globally distributed teams and are looking for amazing Solution Architect – Payments to join us to ensure we continue to effectively scale in new & existing markets and build the best payment solutions in the world.

What you get to do:

A key part of your role as a Solution Architect in Paymentology, you will work with a team of product managers and multiple developers to:

• Guide product & engineering teams to ensure conformation to your design, and governance through a well-formulated process
• Resolve technical problems as they arise
• Analyze current technologies used within the company and determine ways to improve
• Continually research the current and emerging technologies and propose changes where needed

What it takes to succeed: 

The ideal candidate will combine excellent technical skills and communications expertise with a collaborative approach that will demonstrate the value of communications and stakeholder engagement.

• You possess a degree/diploma in Computer Science, Engineering or related field
• You have prior experience in a Solution Architect role
• You possess solid expertise in software engineering and architecture design
• You have strong knowledge of various operating systems and databases
• You possess good analytical & debugging skills
• Good communication skills and the ability to effectively manage various stakeholders.

English is our company language, so it is important that you are able to communicate fluently. This is a full-time, remote contractor position and we are looking for candidates in SE Asia. Working flexible hours is essential for our remote team to function. 

What you can look forward to: 

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

#LI-Remote

Senior Manager, Agent Tools & Systems

United States Open to Remote Category Engineering

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee – whether a team member of Etsy, Reverb, Depop, or Elo7 – you’ll tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Job Description

What’s the role?

We are looking for a senior manager to oversee our suite of customer support technology solutions.

As the Senior Manager, Support Tools & Systems you will be responsible for optimizing the tools that our customers and front-line agents rely on to resolve their issues. You will also help drive the roadmap for tooling development and ensure successful integration with our third-party tools. You will deliver a suite of tools that meet our evolving operational needs within our available resources. Do you find joy in improving the customer support experience to reduce effort and solve customer issues more efficiently? If so, this could be the perfect match.

The Partner Engagement team’s mission is to deliver a network for qualified, available and efficient partners to support our customers. The Support Tools & Systems sub-team owns contact quality and agent efficiency, using technology to drive faster customer resolutions.

This is a full-time position reporting to the Director, Partner Engagement and the base salary range will be 139,000 – 181,000 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our flexible work options and vaccination policy here.

What’s this team like at Etsy?

The Partner Engagement team’s mission is to deliver a network for qualified, available and efficient partners to support our customers. The Agent Tools & Systems sub-team owns agent efficiency, leveraging technology to drive faster customer resolutions.

What does the day-to-day look like?

• Define methods and metrics for a tooling strategy that leads to a more effortless customer experience and increased systems agility, optimizing the return on our technology investments
• Establish and maintain requirements for our tooling solutions, auditing our current suite and sourcing solutions to meet any gaps in existing needs
• Lead all aspects of our third-party vendor relationships, leading budgets, contracts, and licensing and participating in ongoing business reviews
• Liaison with Product and Engineering partners, acting as a consultant and thought partner for how to best structure our support systems at scale
• Keep a pulse on industry standards and competitive trends to ensure our tools are “best in class” and positively impacting our metrics
• Build, lead and mentor a team of technology operations and solutions experts
• Work closely and collaboratively with the Member Services’ leadership group, advising on our overall strategy and roadmap
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

Qualifications

Qualities that will help you thrive in this role are:

• 7+ years of people management
• Proven track record in tools & systems management
• Ability to influence multiple partners at various levels and subject areas
• Experience with external vendor relationship management, contract and large-scale budget management
• Successful track record of leading in a highly cross-functional, ambiguous environment
• Success leading and developing technology solutions
• Ability to gather and use data to make decisions and share insights back to the business
• Zendesk Admin Certification a plus
• Familiarity navigating and updating legacy HTML, CSS, JavaScript, PHP, and SQL a plus

Additional Information

What’s Next

If you’re interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you’d like. As we hope you’ve seen already, Etsy is a place that values iniduality and variety. We don’t want you to be like everyone else — we want you to be like you! So tell us what you’re all about.

Our Promise

At Etsy, we believe that a erse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

For U.S. roles only:

Many Etsy roles are open to remote candidates, and you’ll be able to identify which ones within the location header of each job description. We’re open to remote hires from all U.S. states except Hawaii and Alaska.

Location:  Latin America; 100% Remote

Description: 

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale.

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

We are looking for an experienced and focused Technical Implementation Manager – Pro & Enterprise who will be responsible for driving technical delivery.

What you get to do:

This role will require you to manage internal and at times vendor resources, schedules and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle.

This also includes management of technical issues and risks to ensure successful and on-time project delivery alongside, contributing to process improvement initiatives as it relates to improving project delivery. Prior systems integration experience is essential.

The Technical Implementation Manager needs and understanding of the card payments industry and issuing processing experience.

• Be able to self-establish a strong team both internally and with vendors as is required
• Work innovatively and analytically in a problem-solving environment demonstrating teamwork and excellence
• Understand complexity of delivery into enterprise environment and coordinate internal resources and third parties/vendors for the flawless execution of projects
• Manage the day-to-day project activities that are of technical nature
• Understand interdependencies between technology, operations and business needs
• Demonstrate a technical acumen to support how solutions will address business goals while maintaining alignment with industry best practice

What it takes to succeed:

• 5+ years of technical project management experience
• Bachelor’s Degree in appropriate field of study; preferably engineering/science/mathematics/computers or, equivalent work experience
• Strong knowledge of the ISO-8583 specification for card authorization and settlement
• Successful integration of Card lifecycle using APIs. Knowledge of API security using one time token / security certificates
• End to end flow of card from acquirer to issuer and settlement process between them
• Ability to assemble a broad set of technologies and services to create a complete solution to a business requirement: application software, APIs, middleware, database, hardware, storage, network
• Full understanding of Single message and dual messaging for Schemes (VISA/MC)
• Hand on experience of testing using visa and Mastercard simulators
• Key lifecycle management for client
• SQL knowledge including PL/SQL
• Knowledge of the Payment Card Industry Security Standards, PCI DSS, PSD2, SCA etc
• Effectively perform root cause analysis of issues and report the outcome to Operations and Management
• Ability to work well as a member across erse teams in various countries and time zones
• Experience with Linux, Unix, openSUSE, Ubuntu, CentOS or Linux

English is our company language, so it is important that you are able to communicate fluently. This is a full-time, remote contractor position and we are looking for candidates in Latin America. Working flexible hours is essential for our remote team to function. 

What you can look forward to: 

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

#LI-Remote

Senior Technical Proposal Writer

Remote

Oddball believes that the best products are built when teams understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space.

We are looking for an experienced Technical Proposal Writer to manage and support our proposal writing and submission efforts. This role will be vital in the creation, management, and submission of our technical writing efforts across multiple federal agencies. This role will be instrumental in facilitating growth at Oddball and will have a direct impact across all business units and the future of our company. Working directly with our executive and sales teams, this role will work with both internal and external stakeholders to ensure that all proposal writing requirements and strategies are optimized for success.

We believe someone with the following experience will thrive in this role:

• Experience writing and submitting a wide range of government proposals (RFP, RFI, RFS, etc.).
• Excellent technical writing, with the ability to understand and distill wide-ranging information into a compliant and well-written proposal, for both business and technical use cases.
• Experience working with or in VA, CMS, or DoD, with domain understanding and knowledge.
• Managing relationships and working with partners and subcontractors.
• Tech-savvy – experience communicating, writing and presenting to all levels of stakeholders, both technical and non-technical.
• An understanding of key IT initiatives including agile, cloud, IT modernization, cybersecurity, data analytics, etc.
• Familiarity with major federal government acquisition strategies, contract vehicles, and government proposal processes.
• Deep understanding of federal proposal compliance.

*This position is remote. Must be located within the United States.

This is a salaried role. Oddball offers tech and continuing education stipends.

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation.

Title: Senior Machine Learning Platform Engineer

Location: Amsterdam/Remote

At FindHotel, we discovered early that travel is the one thing that opens people’s minds to new ideas, cultures, and ways of thinking. Our team comes from a variety of countries and backgrounds, and share the same passion for traveling and discovering new worlds and unconventional ways of doing things. We are independent thinkers, always looking to challenge each other and get better at what we do.

Our mission is to get every traveller in the world the best accommodation deal. From adventure and backpacking to honeymoons and family vacations, we give travellers access to all the information and the available offers for their accommodation of choice. We are a passionate and erse team of amazing humans who value and respect each other. We are spread between our HQ in Amsterdam and the countries our remote folks work from. We are growing fast and event in times like these we are being very successful.

We are looking for a Senior Machine Learning Platform Engineer to join our Data Squad in our office in Amsterdam or remotely (between UTC-3 and UTC+3 time zone) and grow with FindHotel.

At FindHotel, we make heavy use of machine learning models to make critical business decisions like pricing available hotels, projecting cancellations and bidding in marketing channels, among others. We have a erse team of data scientists, data analysts and business users contributing to making FindHotel machine learning driven organisation. You will be part of the team evolving our Machine Learning platform to make it more scalable.

What you will actually be doing / responsibilities

• Collaborate with other Machine Learning and Data engineers to build our next generation Machine Learning platform following current industry standards.
• Develop batch and online inference systems at scale.
• Create products that will enhance model monitoring and experiment tracking in production.
• Build, deploy and manage production ready Machine Learning pipelines in collaboration with Data Scientists.
• Deploy and manage the resources of our Machine Learning infrastructure using IaC and CI/CD best practices.
• Collaborate with Data Scientists. Data Engineers, Data Analysts and other stakeholders to understand and fulfil their machine learning needs.
• Work in a multi-functional agile team to continuously experiment, iterate and deliver on new product objectives.
• Iterate continuously using best practices to upgrade our effort in achieving world class Machine learning platform

What can you expect at the beginning of this experience?

• In your first week, you will get acquainted to the squads, its codebase and the tooling, with the goal of shipping something to production and build confidence early on.
• In your first month, you will get to know more people from the other squads and disciplines, in order to understand the foundation of the business and the various bits it is made of.
• One quarter in, you will be effectively an active member of your squad and your teammates will fully count on you; you will have built meaningful relationships within the company and be comfortable discussing ideas, inside and outside of your squad’s scope; ideally, you will have presented a topic you are fond of in one of our internal knowledge sharing sessions and/or demoed some work the team did during our weekly all-hands meeting.

Typical day activities

• Attend the daily standup with your squad where you will track how the current sprint is going towards the sprint goal, identify any possible blocker and adapt accordingly.
• Meet your peers to discuss the design of the next machine learning platform product.
• Build a new module of the machine learning platform to help data scientist and business people improve their work.
• Test a new tool or framework that could be used in our machine learning environment.
• Participate in peer programming and mentoring sessions to improve your coding skills and engineering practices.

Who we are looking for

• You are willing to build a career in Machine Learning engineering and grow into a reference at FindHotel.
• You have strong experience with cloud platforms and you like to get your hands dirty with them.
• You understand the needs of Data Scientists and you love to create tools to improve their work.
• You know your way with Python and you also manage with other languages like Go.
• You are knowledgeable about what it takes to build a scalable Machine Learning platform and you are willing to put the components together.
• You can manage end to end deployment of Machine Learning models and include the various necessary touch points.
• You are not scared of data science algorithms and don’t view them as just another blackbox
• You are pragmatic and curious, and you love to get things done.
• You engage with your team and all the engineering group actively, sharing knowledge and best practices in order to improve with them every day.
• You are familiar with Agile Methodologies.

Bonus points for:

• Experience with AWS, Terraform and GitHub Actions.
• Experience with modern MLOPs concept.
• Experience with Snowflake.

What we offer

• Challenging problems and tech to work on.
• Growth opportunities within the team and cross-functionally.
• An amazing team of curious and erse personalities, with a passion for learning (everyone has access to an annual learning budget to attend conferences or courses).
• A growing remote culture where you have a chance to deeply influence the way we work with each other.
• A competitive compensation package and Stock Appreciation Rights.
• Flexible time off (take as many holidays as you need) and a chance to work remotely – we measure results, not time spent at keyboard.
• Annual company retreat in some great location – check out our Antalya trip in 2022.
• For a remote role, regular trips to Amsterdam’s HQ (depending on team priorities, 1-4 times a year).

Principal Data Scientist (Remote Friendly)

Location: United States

Mission Lane is revolutionizing access to financial tools to pave a clear way forward for millions of Americans on the path to financial success. We strive to create solutions no one ever has before, to redefine the financial industry for the better. Sound like a mission you could get behind?

Mission Lane’s Data Science Team is looking for a Principal Data Scientist to join us.

You’ll be a successful Principal Data Scientist if:

• You’re personally motivated to help improve the financial health of the 100 million working-class Americans who live paycheck-to-paycheck
• You’ve created, deployed, and managed supervised learning models in production systems for vital applications
• You enjoy being a technical mentor. You share best practices for software engineering and can help smart, knowledgeable, data scientists with hard mathematical problems.
• You consider yourself a generalist data scientist and are more motivated by practical solutions than theoretical elegance
• You practice solid fundamentals with software engineering (test-driven development, code review, refactoring) and the PyData stack (numpy, scikit-learn, pandas, etc.)
• You can communicate, collaborate, compromise, and be sensitive to the needs of clients and your teammates

We are offering:

• A low-ego, respectful, data science team committed to solving practical problems together
• The chance to work at a company where data science is at the heart of the business and integral to both our day-to-day operation and our executive team’s strategic vision
• Flexible work hours and flexible work location (even after the pandemic)
• A generous parental leave policy
• Excellent opportunities for career growth, with both management and technical tracks for advancement
• A team that values learning and approaches work with a growth mindset
• A competitive salary, equity, and a full benefits package (health, dental, vision, 401k)

You might be particularly excited about the role if you want:

• To work on fairness, accountability, and transparency in machine learning (FAccT ML) or explainable AI (XAI)
• To find practical ways to apply modern innovations from erse research areas like Causal Inference, Cost-Sensitive Machine Learning, and Time Series Classification
• To use distributed computing systems like Spark and Snowflake to manipulate data

If you’re excited about the role and aren’t sure if you meet all the requirements – we want you to apply anyway! We believe people can contribute to our team in a wide variety of ways and want to meet people who find meaning in our mission and our technical work compelling.

At Mission Lane, we’re looking for people who have the courage to take on new challenges. If you need accommodations to perform at your highest potential throughout the application and/or interview process, don’t hesitate to reach out.

We’re committed to ensuring our team members have balance in their lives. Our comprehensive benefits package* provides the support you need to thrive at work and at home.

• Work: An engaging culture with access to training programs and advancement opportunities
• Life: Full health, dental, and vision benefits, Flexible Spending Account (for medical and childcare expenses), paid parental leave, and a 401k Company Match
• Balance: Generous PTO, flexible schedules, a Calm App subscription, and more.

*Benefits may vary by location

More about Mission Lane:

Mission Lane is based in the U.S., with offices in Richmond, Virginia & San Francisco, California. Founded in December 2018, we’ve rapidly grown to almost 2 million customers.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. And by clear we mean credit without crazy fees that only increase debt. Most traditional credit card companies either overlook or overcharge this group because they have less-than-prime credit scores or no score at all. We decided this just wouldn’t do.

We understand that everyone doesn’t have the same opportunities. We also know that everyone joins us at different stages of their financial journeys. Providing access to clear credit was a critical first step, but our work isn’t done. We are actively developing new products designed to meet our customers where they are, according to their needs.

We get it – life happens. That’s why Mission Lane is hard at work paving a better way forward.

Just like for our customers, Mission Lane creates opportunities for our employees to learn, grow, and prosper. We strive to create an environment that brings out the best in everyone, everyday.

Mission Lane is an Equal Opportunity Employer committed to ersity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

Mission Lane is not currently sponsoring new applicant employment authorization for this position. And please, no third-party recruiters.

Title: Staff Software Security Engineer

Location: Austin, TX or Remote, US

Workrise delivers tailored workforce and vendor management solutions backed by the most qualified people in the energy industry. We do this reliably at scale, so customers can confidently execute on the projects in front of them, and focus their time and energy on the goals that drive their business forward.

We are hiring a Staff Software Security Engineer to help us build out security solutions across our detection & response engineering, identity, security architecture, and application & cloud security. You are as much a builder as you are a leader. You can build on your previous experiences as being a domain expert and help craft a technical strategy that fits the needs of the business. You love mentoring and sharing your knowledge from other engineers and team mates just as much as you enjoy learning from them.

What you’ll be doing:

• Collaborate: Technical leadership with a small team of 3-4 software security engineers to create well-designed, fit-for purposes, maintainable solutions. You will bring a spirit of collaboration and willingness to work with multiple departments and stakeholders. You should have the mindset that security is a continuous and collaborative process and want to simplify security (paved roads) for your customers
• Build: We are a team of builders and seek a balance between build vs buy, cost, and operational efficiency. You may be building out customer security tools, doing response automation, or helping engineering teams to build custom security solutions. You bring an eagerness to find fit-for-purpose solutions, build, deploy and operate
• Security Data: Lots of data. Whether it’s in detection & response, engineering, DevSecOps, vulnerability management, or incident response, we are a highly evidence-driven culture that leverages data to help us fill in the gaps of our understanding. You will also contribute detection rules to our SIEM as well as set strategy for automating our detection & response pipelines
  Application Security – You will help secure the software development lifecycle. We provide a broad range of services to support our IT & engineering teams from secure design & architecture reviews, vulnerability management, Bug Bounty program management, 3rd party pen testing, dependency management, patching, and SAST scanning. You reach for Burp proxy like it’s second nature to inspect for potential vulnerabilities or to reproduce a bug bounty report
• Application Security: You will work with leaders in Privacy & Trust, Software Engineering, Product, & Corporate Security to understand the business and build technical strategy and roadmaps that align with the business and operational strategy

Experience and Education Requirements:

• Bachelor’s degree in Computer Science, Engineering or related field or equivalent experience
• You must have hands-on coding experience building, deploying and operating solutions. This is a hands-on role building security solutions
• Demonstrated technical leadership with ability to communicate to Junior/Senior engineers and fluidly as with the rest of the business. Ability to build solutions is an important ability to communicate and influence.
• Depth in experience in one or more domains of Application Security, Cloud Security, or Detection & Response Engineering. While you may be working in multiple domains, we’re not expecting out-of-the-box unicorns here
• Minimum of 7 years technical professional experience in a security or software engineering discipline as a development engineer
• 3+ years experience building customer applications, tools, and/or data pipelines
• 3+ years of experience in cloud security, architecture, and secure coding practices
• 3+ years working in a cloud environment (AWS, GCP)
• 3+ years working with container orchestration services (k8’s, Docker, service mesh)
• Demonstrated experience within the security community on open source projects, bug bounty submissions, or similar contributions.
• Deep knowledge of both loosely and strongly typed languages
• Ability to work with engineering focused teams to promote safe development practices
• Experience with CI/CD tools such as CircleCI, Jenkins, Github webhooks
• Demonstrated experience in at least one programming language such as Python, Go, JavaScript, or Rust
• Experience with the OWASP Top 10 and common application exploits, and techniques
• Experience with vulnerability management and scoring techniques like CVSS, EPSS
• Experience with RBAC and IAM access control techniques
• Exposure to security and compliance, and privacy frameworks such as GDPR, CCPA, ISO27001, NIST CSF

More than a job:

At Workrise you can feel good about supporting our mission to serve those who do the hard work. We recognize that making an impact matters to you and we believe in providing an environment that fosters your growth. We use data to drive our decisions and improve the experience of our workers and the clients we serve. With mutual respect for each other, we continually collaborate to find the best solution.

In appreciation for your contributions, we support you with:

• Working alongside talented peers who will bring out the best in you
• The opportunity to significantly impact the growth curve of an already high-growth business
• Benefits for full-time employees, flexible paid time off, 401k with company matching, medical, dental and vision insurance

Workrise is committed to providing an environment where any and all people feel belonging, respected, and free to be their authentic selves. We welcome applicants of all gender identity and expression, sexual orientation, neuroersity, educational background, religion, ethnicity, disability, age, veteran status, and citizenship. We’d love to learn what you can add to our team.

Who we are:

In 2014, we set out to create a better way to manage and deploy Oil & Gas workers at scale through technology. Over time, we’ve grown to add Renewables in service of the energy industry.

We’re a Series E startup, backed by industry-leading investors Founders Fund, Bedrock Capital, Andreesen Horowitz, and Baillie Gifford. To date, we’ve placed over 26,000 skilled tradespeople with over 500 businesses and are poised to grow exponentially.

We’d love to share more through the interview process and look forward to learning more about your journey.

To all recruitment agencies: Workrise does not accept agency resumes. Please do not forward resumes to our jobs alias, Workrise employees or any other organization location. Workrise is not responsible for any fees related to unsolicited resumes.

Title: Senior Product Manager, Machine Learning Platform

As our Senior Product Manager, you are a strategic leader on Xometry’s product management team, and are responsible for one of Xometry’s critical products. You will own the overall product strategy and vision for their product, develop and maintain a squad-specific strategy/vision, and hold squad members accountable for outcomes. In this position, you are the primary catalyst to get everyone rowing in the right direction, and helping the squad succeed.

The Senior Product Manager will be responsible for delivering technology and services consumed internally and externally. You will deliver services that drive internal efficiency, and power delightful new experiences for Xometry buyers and partners.

Our Data Science “products” are a critical aspect of the user experience at Xometry. In this role, you will be responsible for understanding Xometry’s business and platform, engaging with internal and external stakeholders, identifying opportunities to add value to the platform using data science and machine learning, developing roadmaps, and working directly with technology leadership and all parts of the organization to manage the execution of the roadmap, including communication, marketing, and release plans.

What You’ll Do:

• • Translate a deep understanding of Xometry’s business, data science & machine learning capabilities into a compelling product vision and strategy that create customer and business value
  • Guide data-powered services through their lifecycle, advocate for new product opportunities or deprecations, and address challenges, barriers, and dependencies with stakeholders
  • Lead large, complex, cross-squad, and cross-team projects to deliver on your product strategy, with a singular focus on driving business results
  • Build collaborative relationships with key partners by driving priorities aligned to business goals, communicating and prioritizing product roadmaps, and gaining buy-in from executive leadership
  • Practice outcome-oriented/KPI-driven product management: Define product metrics that lead to business goals and report on the outcomes of your efforts, and incorporate customer feedback and product analytics to iterate to success
  • Contribute to other teams’ successes by leading cross-team processes that help scale company performance and by mentoring other squads and teams

What You’ll Need:

• • 5+ years of experience in high-growth marketplace, SaaS, or product-led tech environments
  • Direct experience working as a product manager for data products, at a company with a web-based product where the technology of the company is the product.
  • Deep understanding of the data science toolkit, including computational geometry, machine learning, statistical models, and model deployment
  • Excellent verbal and written communications skills, particularly in discussing deeply technical topics with non-technical stakeholders
  • Experience making trade-offs between technical scale, business outcomes, and customer needs
  • Experience building roadmaps, managing product backlogs, and working closely with software development teams to build new products and features in a fast-paced environment
  • Experience using data and metrics to test theories, confirm assumptions and measure success
  • A plus if you have a bachelor’s degree or postgraduate work in computer science or a related technical field and technical proficiency in one or more programming / scripting languages (SQL, Python, JS, etc); you consider yourself a technologist
  • Mission-driven, positive attitude, and ability to motivate others
  • Be a team player, upbeat, and able to thrive in a dynamic work environment
  • Must be a US citizen, green card holder, or a legal permanent resident of the United States

What You’ll Enjoy:

• • Competitive salary
  • Stock options
  • Medical, dental and vision insurance
  • Life insurance
  • 401(k) with match
  • Flexible time off + 13 Holidays
  • Paid volunteer time
  • Commuter and parking benefits
  • Maternity & Paternity leave
  • Dog friendly office spaces
  • Free coffee
  • And more!

Technical Writer – US

Remote, United States Support Regular – REG

Bullhorn is the global leader in software for the staffing industry. After more than 20 years, more than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 35% of our employees to advance their careers in 2021.

We are a remote-first organization and over 30% of our employees reside outside the United States. Headquartered in Boston, we also have offices in St. Louis, London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.

About the role:

Reporting to our Content Development Manager of the Support Team, the Technical Writer will be responsible for providing an amazing customer & employee experience both by leading by example, and providing support for junior team members. You will work closely with numerous departments and subject matter experts to develop our internal and client facing knowledge bases, and expand our offerings to the rest of the business.

By creating clear and concise articles, quick reference guides, and implementing best documentation practices, you will help to maintain an environment that promotes self-service. Your impact on our customer and internal experience will make you a key contributor on the Support Team to improve the customer experience and promote world class support.

A typical day will include:

• Developing client facing articles, such as technical troubleshooting, feature setup, functionality articles, for erse audiences.
• Researching Salesforce, Jira, and Confluence to verify accuracy of article content.
• Collaborating with leadership, project teams, and subject matter experts to gather information about features, technical troubleshooting, and processes.
• Presenting process, article, or release announcements in team meetings or via other means of communication.

This role is a fit for you if:

• You are comfortable leading documentation project work
• You have experience with Authoring Management Systems such as Madcap Flare
• You pride yourself on your ability to write for different audiences and in accordance with a predetermined style guide and have an interest in creating well designed content that promotes an excellent customer experience
• You are a good listener, can multitask, have excellent time management skills and can work independently and handle ambiguity
• You have experience providing technical documentation to either internal business teams or external clients
• You are detail oriented, enjoy organizing information, and have strong problem solving and analytical skills
• What we offer… -Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more -Unlimited Vacation -Mental health benefits (EAP & 98point6) -Full Access to LinkedIn Learning -Quarterly paid volunteer days -Lucrative Employee Referral Program (eligible for prior to your first day) -Career development opportunities up/across Bullhorn Bullhorn’s core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building erse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human. We’re looking for real-life humans, each with their own unique set of thoughts, beliefs, cultures, identities, and a background and body that is completely inidual. We also love humans who have taken less traditional paths of education and believe that experience and learning come in many forms. Together, all these unique iniduals make Bullhorn stronger. If you’re reading this, you’re probably applying for/considering applying for a job with us, and we want you to know that Bullhorn is an equal opportunity employer. For us, that means we always have, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not and will not tolerate discrimination of any kind.

Location:  International, Anywhere; 100% Remote

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale.

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments

As an Advanced Support – Senior Manager, you will lead a team who are responsible for resolving the more technically challenging queries whilst also enabling the more junior members to achieve these outcomes themselves. We have an amazing Global Customer Support team ensuring that our enterprise customers around the globe receive world-class service of the highest level, and now we need you!

WHAT YOU GET TO DO:

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This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in this team, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care.

You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure.

You will be able to communicate effectively and efficiently with all of our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound & Outbound calls, Chat and Email channels.

You are able to coach, mentor and lead a team or managers, providing help when they need it and bringing out their very best. You know how to provide feedback and manage performance. You are a perfect match to what we are looking for if you find yourself constantly striving for more and doing your best every day to achieve excellent results

• Provide strong leadership that guides the team to think both tactically and strategically in the delivery of support.
• Be very customer focused with strong communication and interpersonal skills
• Deliver results against a defined set of objectives that includes tactical metrics, strategic innovation, and cross functional collaboration between disparate organizations internally.
• Establish team OKRs and metrics to keep team members accountable
• Develop, implement, and maintain effective internal and external communication
• Identify and plan for future resourcing needs
• Recruit and on-board staff as required
• Ensure effective communication within the business by holding staff meetings, and Employee roundtables to provide clear and concise direction;
• Develop and maintain effective management of staffing, training, coaching, performance standards, and supervision.
• Provide development to all levels of employees from Advisor to manager level, ensure successful succession planning within the operation;
• Ensuring targeted service and performance standards are achieved or exceeded.
• Manage metrics, customer satisfaction, and reporting on statistical performance levels related to the business.
• Develop analytic, strategic and technical resources to meet client expectations and ensure satisfaction.
• Manage escalations and collaborate with peers.
• Engage directly with customers (external and internal) as required to ensure customer satisfaction
• Ancillary project management.
• Ensure employee satisfaction, engagement and proactive retention
• Take ownership by coordinating the feedback to the customer where analysis is required from other implementation and development departments

The role is erse especially as you’ll be working with global clients and partners across Latin America or South East Asia. In order to achieve this, you’ll first need to become familiar with transaction processing concepts. Agents receive and give training to colleagues across departments on a regular basis, thus you will be receiving extensive support.

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What it takes to succeed:

• Bachelor’s Degree in Computer Science or Computer Engineering and/or equivalent working experience.
• Minimum 7-10 years of management experience leading a global customer service organization.
• 10+ years of professional experience in support or engineering in finance and/or technology.
• A proven track record of delivering exceptional service for customer
• Strong negotiation, interpersonal, written, oral communication and presentation skills required
• Experience building, operating and enhancing 24x7x365 customer support teams.
• Experience working cross-functionally and articulating complex problems clearly.
• A passion and talent for writing along with excellent verbal communication skills.
• Exceptional business acumen coupled with high emotional intelligence
• Excellent coaching skills required
• Fluent in English
• Demonstrated success in creative problem solving, finding viable alternative solutions to keep the customer’s issues resolved
• You Possess the ability to translate incidents into a systematic improvement in systems and processes.
• Team player skills to collaborate inside and outside the organization to achieve team and product success
• You have a Player/Coach mindset
• Open-mindedness, willingness to learn, and ability to fail fast to keep progress moving forward
• Passion to engage in solving customer issues and helping them succeed
• Experience with Postman or relevant tools
• Excellent verbal and written communication skills in English – to ensure customer issues and resolutions are understood, translated and documented accurately
• Working knowledge of Linux Commands, SQL scripts.
• Knowledge on DevOps automation tools is a plus i.e. Jenkins, ELK, DataDog, Terraform etc.

WHAT YOU CAN LOOK FORWARD TO:

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At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

Title: Staff Engineer, CPQ Architect

Location: Remote – US

At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams. Over 100,000 companies rely on Nextiva for phone service and customer management tools. We’re not your parent’s phone company.

Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone. Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service .

Today, Nextiva is the fastest-growing, privately held provider of cloud communications. We don’t study industry trends; we create them. Business leaders look to Nextiva to equip their teams in the office and while working from home. Nextiva is not just a tech company we’re the backbone of the economy.

By joining our global team, you’re saying yes to an opportunity to be part of a tech company with massive growth potential and exciting opportunities ahead.

We’re actively looking for amazing people like you to join our team!

The CPQ Lead / Lead is a critical role and will be the primary person responsible for delivering business outcomes. The speed and ease of quoting and closing business is critical for Nextiva and this role will ensure that architecture and solutions will enhance the overall experience. This role will be within the Business Enablement department of IT reporting to the Senior Director of Business Enablement.

This position will be responsible for attaining customer business and technical requirements and architecting a comprehensive solution using industry best practices. In this role you will work as a key part of a dynamic team focused on designing, customizing, and implementing on Oracle CPQ cloud technologies. In addition to implementation, this position involves requirements gathering and creating strategic vision for continued growth. Must have good oral and written communication skills, work in a team environment, enjoy solving complex problems and be able to work in a fast-paced environment, filled with constant change.

Key Responsibilities:

• Setup CPQ configurator to implement product validation/ configuration rules
• Setup commerce package design the process workflow
• Manage integration with 3rd party application
• Setup the rating engine and implement pricing and discount logic
• Manage approval engine and approval routing flows
• Create and manage different versions of the output documents
• Implement internationalization of the Oracle CPQ
• Integrate Oracle CPQ with partner portal, Oracle e-commerce engine, Product Data Hub
• Integrate Oracle CPQ with SFDC using the new package
• Act as a consultant to the organization and provide the industry best practices and approaches to integration and solving business solutions
• Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude
• Lead and upgrade the Oracle CPQ platform per Oracle recommendations
• Educate and introduce new features to customization to the minimal
• Lead business discussions and evangelize continuous process improvements using standard features
• Manages customer communications, conflicts, and negotiations related to overall solutions design
• Conducts solutions presentations and obtains customer acceptance to solution design
• Validates solutions after built and provides solution walkthrough with customer. Guides customer through solution deployment
• Document existing processes, document and design new process and communicate to business
• Create BRD, functional design and technical design documents
• Manage large and medium scale efforts to application modernization
• Ability to work with development staff to complete a solution design in a Salesforce environment
• Plan and execute data load and data conversion activities (e.g., test data)
• Test functional designs for business solution components and prototypes
• Lead UAT sessions with business to test solutions configured to get the business approval
• Maintains/enhances technology expertise, keeping current with evolving systems analysis, programming, and database technologies
• Develop and coach early career resources and actively work with the leadership to build the CPQ talent and expertise in the organization

Qualifications:

• Minimum 9v years of Implementation experience in Oracle CPQ Cloud Architect/Developer role with strong CRM Background. Total 12+ years of experience
• Roles & Responsibilities: Architect/Design, Development, and implementation of Oracle CPQ Cloud Application
• Solid understanding of SaaS development processes and methodologies
• Solid understanding of Oracle CPQ & Salesforce. com data model (including a thorough understanding of object relationships, BML, SOQL, and SOSL), architecture, constraints, governor limits and change management
• Strong exposure to Oracle CPQ & SFDC architecture and implementation best practices
• Team player with excellent verbal & written communication, interpersonal and presentation skills
• Proven experience with the Configuration/Administration of Oracle CPQ Cloud
• Ability to work with multiple projects and work streams at one time
• Ability to work in a fast-paced environment with multiple business leaders to complete projects quickly

Technical/Functional Skills:

• Minimum 10 years of experience in successful software project implementations related to SaaS in Quote to Cash Business scenarios
• In depth knowledge in Product Configuration & Rules, complex Configurator setups Commerce Process, Complex workflow approval, Document Engine and Pricing functionality of Oracle CPQ Cloud
• Extensive experience as technical architect in large scale CPQ implementation
• Experience in customized Oracle Big Machines CPQ Cloud integration with CRM/ERP applications
• Proven experience on working with BML/BML Functions/BMQL for complex use cases
• Exposure to Oracle CPQ Cloud Integration using pre-built connectors and point to point integration with CRM (SFDC) and ERP applications (Oracle ERP)
• Experienced in Bulk Data Upload/Migration Strategy from Legacy System to Oracle CPQ Cloud using Oracle CPQ Cloud APIs
• Expertise in integration of SFDC with Oracle CPQ Cloud, DocuSign, and third-party cloud applications
• Experience on JavaScript and CSS for Big machines UI Customization
• Experience in BML, BMQL and Libraries
• Experience with Mobile Configuration Layout
• Experience in deploying Oracle CPQ Cloud on Mobile platform is a plus
• Proven experience in migrating code between instances
• Oracle CPQ Yellow & Blue Belt certification is a MUST
• Experience with Jet UI to enhance customer experience in CPQ
• Experience with web services and ability to expose CPQ business functionality as web services
• Knowledge of APTTUS/CONGA platform and ability to integrate CLM with CPQ

Good to Have Skills

• Salesforce Technologies CPQ Managed Package, Apex, SOQL, SOSL, Visual Force, S-Controls, Triggers, Force. com IDE
• Experience with middleware and web service and understanding of UI/UX and Mobile development

Additional Requirements

• Should be able to work closely with Business leaders, process owners and SMEs to elicit CPQ business requirements / business processes and articulate to technical specifications
• Should have Strong CRM functional knowledge of Order Management, Configuration, Pricing and Quoting functionality
• Should have good knowledge / experience of Agile Project Methodology (Jira and Confluence)

So, why Nextiva?

Nextiva is a trailblazer in the Voice over IP (VoIP) and Unified Communications as a Service (UCaaS) industries. We’re outpacing our competitors, and it’s an exciting time to join our team. If you’re looking to join a fast-paced tech company with massive potential, Nextiva is the place for you. Our 1,000+ team members worldwide embrace our promise of Amazing Service. We’re passionate about upholding our energetic culture of forward-thinking, caring, and simplicity. Nextiva seeks erse iniduals who share our values and vision to help take us to the next level. Nextiva provides an impressive benefits package and has a resilient company culture. Glassdoor named us one of the Best Places to Work in 2020 nationwide. Employees rate Nextiva a 4.9/5 on Comparably, and we’ve earned many more accolades along the way.

Help us redefine the future of business communications. Apply today!

Nextiva is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

Information Security Engineer, Remote (US Based)

Leaf Group is a house of brands, creating and cultivating digital-first companies in growing lifestyle categories: Fitness & Wellness (Well+Good, Livestrong.com); Home & Decor (Hunker, Society6, Deny Designs), and Art & Design (Saatchi Art, The Other Art Fair). Additionally, we have performance focused brands in key categories such as Travel, Pets, and DIY (OnlyInYourState, Cuteness, eHow). Our media and marketplace brands are authentic and authoritative, reaching a large and growing passionate audience.

We work in a fun, collaborative environment that is erse, adventurous, and open-minded. We look for proactive, accountable people focused on continuous learning and growth to push themselves and our businesses forward. Check us out here.

As the Information Security Engineer, you will help us improve our information security, privacy, compliance and risk management practices.

You’ll Report To: SVP, Technical Operations

A typical day as an Information Security Engineer might include:

• Evaluating, develop, design, test, implement, deploy and administer information security technologies
• Collaborating with developers and engineering teams to identify and improve processes and technologies that allow for the integration of cybersecurity into the product development lifecycle
• Maintaining on call duties / schedule as required for Investigation and Incident Response.
• Independently leading projects, coordinating efforts with all team members, ensuring proper communication to management as well as the overall success of the project through to completion.

What You Have:

• 3 -6 years of experience in an information security technical role
• Hands-on operational experience with a number of security technologies
• Experience with one or more of the following: Web Application Firewalls (WAF), endpoint security, intrusion prevention, incident response, multi-factor authentication, security event monitoring/SIEM, vulnerability management, Single Sign On (SSO), cloud security, web filtering, and network security
• Preferred experience with cloud computing infrastructure such as AWS and containerized environments
• Ability to present complex ideas and report findings and security concepts to management and peers.
• Excellent verbal and written communication.
• A desire to participate in creating the workplace you want to be a part of.
• We’re casual and informal but we work hard and work responsibly. Personal accountability goes a long way. We believe we are the change.

You’ll be successful if you are passionate and committed in making a significant impact to improving our security and compliance maturity.

About us:

Leaf Group is among the 2022 & 2019 Built In LA Best Places To Work

Among Comparably’s 2021 Best Companies for Company Culture, Company Perks & Benefits, Company Compensation, Best CEO for Diversity, and Best CEO for Women

eHow is the 2019 & 2020 People’s Choice and official Webby Winner for Social Video/How To-DIY

OnlyInYourState is ranked the #3 Travel and Information Site (ComScore)

Well+Good is the 2019 People’s Choice winner of the Webby’s Award for Best Lifestyle Brand

Leaf Group is among TalentDesk’s 2019 Best Companies To Work For

Well+Good is the 2018 winner of Fast Company’s Most Innovative Company AwardMyPlate is the 2018 winner of the Webby Award for Best Design

Winner of the 2017 Best Company for Diversity award Comparably

We are a wholly owned subsidiary of Graham Holdings Company (NYSE: GHC), a storied ersified holding company

For full-time permanent roles:

Competitive compensation and benefits packages (i.e., Medical, Dental, Vision, FSA, 401K)

Gender neutral family leave

Paid-to-play vacation rewards

Discretionary unlimited vacation time

Employee discounts for Saatchi Art, Society6, and Deny Designs

Process:

Step 1: A video/phone call with a member from our Hiring Team. In this call, we will cover the basics of the role and our company, and discuss a high level overview of your past experiences, goals, and interest in this role.

Step 2: A call with your potential manager or someone from the hiring team to e deeper into your experiences and goals.

Step 3: If applicable, short assessment to help us see your skill sets as they relate to the role we have. We will review this in Step 1.

Step 4: Depending on the role, interviews with key stakeholders from the role (could be 1 or up to 3) who will e further into the role with you and answer any questions you may have.

Leaf Group is a erse, equitable, and inclusive workplace that reflects our customers and the world we live in. We encourage people from all backgrounds, ages, abilities, and experiences to apply for our roles. Leaf Group is an equal opportunity employer. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

Technical Customer Support Manager

at Sourcegraph

Remote

ALL SOURCEGRAPH ROLES ARE FULLY REMOTE

Who we are

Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. Our code intelligence platform helps developers and companies with billions of lines of code create the software you use every day. By enabling more people to code, we believe we will create economic opportunity across the world and will drive progress that benefits everyone.

It’s an exciting time to join Sourcegraph. Our business is growing rapidly: we’ve experienced exponential growth and our $125M Series D from Andreessen Horowitz and $50M Series C from Sequoia have given us the opportunity to make big ambitious bets on our future. We have a huge market (every company that builds software) and massive opportunity (most developers haven’t even heard of code intelligence yet, but once you’ve used it, you can’t live without it–just like Google). By continuing to hire exceptional people, we have the opportunity to make Sourcegraph one of the biggest technology companies in the world.

Working hours

Given that we are an all-remote company and hire almost anywhere in the world, we don’t have a location requirement for this role. However, we prefer if your working hours to overlap within the UTC-5 and UTC+3 time zones.

Why this job is exciting

As a Technical Customer Support Manager, you will lead our exceptional high agency, all-remote customer support team to resolve technical issues and answer technical/product questions in a way that feels (reasonably) effortless for our customers. Our generous compensation philosophy, and your ability to hire from anywhere, will give you the unique opportunity to continue attracting the best talent in the world.

Within one month:

• You will start building a trusting relationship with your direct reports, the broader Support team, and peers in adjacent teams.
• You will understand our organizational structure, team norms, and how we work together and with other teams.
• You will understand the what, why, and how of what our team processes and how our work contributes to our company goals.
• You’ll learn our product and you yourself will take on some tickets to establish empathy for our team and our customers and to get a working sense of our tools and processes.

Within three months:

• You will have a trusting relationship with your direct team, are able to support and coach them on all facets of their job, and are able to connect their work to their own career goals.
• Your peers in engineering, sales, and customer engineering are enthusiastic to work with you because you reliably follow-through with your commitments and collaborate to solve problems.
• Evaluate our metrics and processes and propose recommendations for improvement, including but not limited to data collection, team enablement needs, and sales and customer processes.

Within six months:

• Nurture and grow your direct team, seeing results in their engagement, customer satisfaction, and team performance.
• Set achievable and relevant goals for your team and measure performance based on outcomes.
• Lead discrete projects that improve and mature our team.
• You’ll have a pulse on sales forecast and customer pipeline and health and can anticipate and prioritize needs effectively within the team.

About you

You are an experienced people-driven leader who has the skills to effectively drive progress toward our organization’s ambitious and technically challenging objectives. You are strongly aligned with our values, inspired by our mission to make it so that everyone can code, and motivated to do your best work at Sourcegraph while also supporting your direct team to do their best work, too. You don’t just push team members towards excellencerather, you actively demonstrate that excellence yourself. You foster a team environment that is collaborative, inspires trust and supports erse perspectives.

Qualifications:

• You have served as a leader / people manager to a technical team of 5-8 people
• You’ve worked directly with containerized and cloud technologies, i.e Docker, Kubernetes, Podman, Nomad, GCP, AWS
• You’ve navigated customer-driven escalations in a way that empowers and supports your direct team, allowing them to learn through the experience and providing servant-leadership where appropriate.
• You have relevant experience that will let you quickly understand our product, deployment details, and troubleshooting strategies to be able to guide your direct team with specific issues customers bring to them for help.
• You have previous experience in managing a technical team and a good understanding of case management practices
• You have the relevant experience in observing gaps in existing processes and examples of taking steps to improve them.
• You have examples of direct report career development.

Nice-to-Haves:

• You have relevant experience navigating a hyper-growth environment where things can change as often as daily.
• Previous experience with proactively identifying trends or patterns of recurring support requests and effectively collaborating with the appropriate departments in restoring stability to the product.
• You have examples of observing and identifying trends in data to ideate and create workflows that grow teams.
• You yourself have, and perhaps even still do, enjoy writing code.

Compensation

We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. You will have the flexibility to work and live anywhere in the world (unless specified otherwise in the job description), and we’ll never take your location or current/past salary information into account when determining your compensation. As an open and transparent company that values equitable and competitive compensation for everyone, we are working hard to make our compensation ranges visible across the board. To determine your salary, we use a number of market and data-driven salary sources and target the high-end of the range, ensuring that we’re always paying above market regardless of where you live.

The target compensation for this role is $168,486 USD base.

In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits.

Interview Process

• Intro Conversation Stage – we have initial conversations to get to know you better
  • [30 min] Recruiter Screen
  • [45 min] Hiring Manager Screen, VP Customer Engineering
• Team Interview Stage – we then delve into your experience in more depth and introduce you to members of the team
  • [45 min] Team leadership experience interview with 2 Application Engineers who may be on your direct team
  • [45 min] Technical experience interview to learn about your technical abilities
  • [30 min] Peer collaboration interview with a fellow peer manager in an adjacent team
• Final Interview Stage – we move you to our final round, where you will gain a better understanding of our business and values holistically
  • [30 min] Values Interview
  • [60 min] Interview with CEO/Co-Founder
• And that’s it! Please note – you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.
• We make you an offer!

Not sure if this is you?

We want a erse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application, and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Learn more about us

To create a product that serves the needs of all developers, we are building a erse all-remote team that is distributed across the world. Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds and communities.

We provide competitive compensation and practical benefits to keep you happy and healthy so that you can do your best work.

Learn more about what it is like to work at Sourcegraph by reading our handbook.

We want to ensure Sourcegraph is an environment that suits your working style and empowers you to do your best work, so we are eager to answer any questions that you have about us at any point in the interview process.

Social Media Data Analyst

at Whalar

Work Location: USA/Remote

Start Date: ASAP

Recently named Adweek Creator Agency of the Year’, Whalar is a global, award-winning creator commerce company that works closely with today’s biggest brands, content creators, and world-leading social platforms to deliver innovative and creative content. We differentiate ourselves by our unique capabilities, including proprietary technology, brand partnership expertise, brilliant creator talent management, and dedicated Web3 innovation practice.

We believe this is a rare chance to join a truly special team and help us shape the future of a highly respected, growth-oriented business committed to doing well by doing good.

ABOUT THE ROLE:

The ideal candidate is accountable, organized, deadline-driven, and a proactive analytical thinker who will help take our work to the next level. Reporting to an Analytics Manager at Whalar, the Data Analyst will be the analytical support for reporting tasks under Whalar’s Brand Lift and Creative Studies.

HERE’S WHAT YOU’LL DO DAY-TO-DAY:

• Support the Analytics Manager in the end-to-end execution of Whalar’s Brand Lift and Creative Studies
• Synthesize data from a variety of platforms and provide clear actionable insights into reporting
• Aggregate, organize and visualize data to communicate effectively.
• Work closely with the greater analytics team to ensure the ongoing evolution and improvement of reporting outputs
• Partner with internal and external partners to measure the effectiveness of marketing campaigns and provide recommendations to the marketing team
• Develop ad-hoc analysis and reports
• Own the data warehousing process

HERE’S WHAT WE ARE LOOKING FOR:

• 2+ years of work experience in a Data Analyst role
• Bachelor’s/Master’s degree in a quantitative discipline (e.g. Mathematics, Economics, Statistics, Computer Science, Engineering)
• Top Excel/Google sheets and Powerpoint/Google Slides skills
• Proven ability to perform data-driven analyses including insight and action communication
• Excellent presentation and communication skills; comfortable explaining technical topics to non-technical users
• Strong aptitude for learning new technologies and analytics techniques
• Prior digital and/or influencer marketing knowledge (Preferred)

Bonus Points:

• Startup experience
• Experience in marketing, advertising, or influencer space
• Experience navigating influencer reporting platforms
• Experience in traditional Brand Lifts or survey research

Our people are our superpower. At Whalar, ersity, equity, inclusion, and accessibility are at the core of who we are. We are deeply committed to reflecting on the unique journeys, authentic voices, and perspectives of our people, our creators, and the communities they represent. Our hope is to impact accessibility beyond compliance and help break societal stigmas and stereotypes. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for everything creator, we want to meet you and encourage you to apply.

The Perks:

Whalar is a remote-first working environment, providing our employees with the flexibility to be their most creative and successful versions of themselves. Whalar is located across 18 states in the US and six countries, including offices in London and Malaga, Spain. Whalar provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs.

• Company-wide yearly bonus
• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Retirement planning with employer match
• Monthly phone/internet reimbursement
• Professional development stipend
• Home office allowance
• Fertility benefits
• 16 weeks of paid parental leave
• Calm App Subscription
• Volunteer Days
• Identity theft protection & Legal assistance
• Life & Disability Insurance
• Pet Insurance
• Social Programs

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.

Title: Technical Writer (Protocols)

Location: GLOBAL – Remote

Our mission is to unlock the collaborative power of communities by making Web3 universally easy to use, access, and build on

Working with ConsenSys puts you at the forefront of an evolving paradigm, transforming our society for the better. We fundamentally believe blockchain is the next generation of technology that can lay the foundation for a more just and equitable society.

Blockchain tech is just over 10 years old. Ethereum itself is still a toddler and we’re far from reaching our full potential. You’ll get to work on the tools, infrastructure, and apps that scale these platforms to billions of users.

You’ll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects challenging you to stay at the top of your game. You’ll join a network of entrepreneurs and technologists that reaches the edge of our ecosystem. ConsenSys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies.

About the Protocols Team

The Protocols and R+D teams at ConsenSys build and maintain many of the ecosystem’s most important public goods and participate in Ethereum’s decentralized R&D.

From its earliest days, ConsenSys has not only developed commercial software for the Ethereum ecosystem, but also contributed technical leadership and resources to advancing the core protocol itself. Today, protocol engineers on four continents manage a suite of open source products including Hyperledger Besu, ConsenSys Teku, the Ethereum 2.0 consensus layer client and the powerful Web3Signer.

Our researchers are also driving core elements of the Ethereum 2.0 roadmap and partner with Core Devs and the Ethereum Foundation to advance research around ZK-Snarks, sharding, bridges, rollups and more. The team’s deep experience building and researching Ethereum protocols is a core differentiator for ConsenSys and presents team members an opportunity to make a stamp on the Ethereum ecosystem from day one.

What you’ll do

As a Technical Writer at ConsenSys you’ll create technical documentation to help developers understand and use our tools. Have you ever thought, I wish more developers knew how to build on Web3 and I want to help guide them? If so, you are absolutely who we are looking for. If not, don’t worry, anyone who has experience creating technical content, is looking for an exciting new technology and an opportunity to grow should apply! This role is an opportunity to learn and improve, as part of a talented team, with plenty of challenges in a rapidly developing technology.

Would be great if you brought this to the role

• Established portfolio of developer content.
• Worked for or contributed to a company that provides tools for developers.
• A knowledge of or passion to learn about the new Web3 technology space.
• Comfortable operating in an Agile environment and dealing with uncertainty and ambiguity.
• Data oriented mindset; know how to measure performance and define strategies to improve based on both qualitative and quantitative analysis.
• Bonus points for:
  • Experience as a developer.
  • Fluent in different mediums: written content, video, podcasts.
  • Experience building with ConsenSys developer products.

Don’t meet all the requirements? Don’t sweat it. We’re passionate about building a erse team of humans and as such, if you think you’ve got what it takes for our chaotic-but-fun, remote-friendly, start-up environment apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we’re ready for you to challenge our thinking on who needs to be in this role.

ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. ConsenSys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found (https://consensys.net/careers/best-practices-to-avoid-recruitment-fraud/).

Technical Writer (Protocols)

GLOBAL – Remote

Full-time

Our mission is to unlock the collaborative power of communities by making Web3 universally easy to use, access, and build on

Working with ConsenSys puts you at the forefront of an evolving paradigm, transforming our society for the better. We fundamentally believe blockchain is the next generation of technology that can lay the foundation for a more just and equitable society.

Blockchain tech is just over 10 years old. Ethereum itself is still a toddler and we’re far from reaching our full potential. You’ll get to work on the tools, infrastructure, and apps that scale these platforms to billions of users.

You’ll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects challenging you to stay at the top of your game. You’ll join a network of entrepreneurs and technologists that reaches the edge of our ecosystem. ConsenSys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies.

About the Protocols Team

The Protocols and R+D teams at ConsenSys build and maintain many of the ecosystem’s most important public goods and participate in Ethereum’s decentralized R&D.

From its earliest days, ConsenSys has not only developed commercial software for the Ethereum ecosystem, but also contributed technical leadership and resources to advancing the core protocol itself. Today, protocol engineers on four continents manage a suite of open source products including Hyperledger Besu, ConsenSys Teku, the Ethereum 2.0 consensus layer client and the powerful Web3Signer.

Our researchers are also driving core elements of the Ethereum 2.0 roadmap and partner with Core Devs and the Ethereum Foundation to advance research around ZK-Snarks, sharding, bridges, rollups and more. The team’s deep experience building and researching Ethereum protocols is a core differentiator for ConsenSys and presents team members an opportunity to make a stamp on the Ethereum ecosystem from day one.

What you’ll do

As a Technical Writer at ConsenSys you’ll create technical documentation to help developers understand and use our tools. Have you ever thought, I wish more developers knew how to build on Web3 and I want to help guide them? If so, you are absolutely who we are looking for. If not, don’t worry, anyone who has experience creating technical content, is looking for an exciting new technology and an opportunity to grow should apply! This role is an opportunity to learn and improve, as part of a talented team, with plenty of challenges in a rapidly developing technology.

Would be great if you brought this to the role

• Established portfolio of developer content.
• Worked for or contributed to a company that provides tools for developers.
• A knowledge of or passion to learn about the new Web3 technology space.
• Comfortable operating in an Agile environment and dealing with uncertainty and ambiguity.
• Data oriented mindset; know how to measure performance and define strategies to improve based on both qualitative and quantitative analysis.
• Bonus points for:
  • Experience as a developer.
  • Fluent in different mediums: written content, video, podcasts.
  • Experience building with ConsenSys developer products.

Don’t meet all the requirements? Don’t sweat it. We’re passionate about building a erse team of humans and as such, if you think you’ve got what it takes for our chaotic-but-fun, remote-friendly, start-up environmentapply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we’re ready for you to challenge our thinking on who needs to be in this role.

ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. ConsenSys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found (https://consensys.net/careers/best-practices-to-avoid-recruitment-fraud/).

#LI-JL1

Growth Data Scientist

Development

Remote – Globally

Full Time

StreamElements provides production, monetization, audience engagement, and influencer marketing tools and services for livestreams and videos on demand. Our tools power over 1.8 million digital content creators. StreamElements also works with brands across all industries who want to sponsor content creators, providing them with performance marketing campaigns at scale.

Our growing Data team is seeking a Growth Data Scientist to join us!

What You Day Will Look Like:

• Lead creator growth strategies and projects using a broad set of data tools
• Establish robust measurement practices to measure and forecast impact of growth efforts
• Excellent communication skills and an ability to work cross functionally (engineering, product and business)
• Build LTV models, pricing and matchmaking algorithms

Who You Are:

• Experience leading growth teams using data and deep understanding of growth methodologies
• Proficiency working with large SQL and NO-SQL datasets, Python based ML experience preferred
• Full-stack skillset, including data engineering and visualization when needed
• Strong problem solving skills, ability to ideate new features for models and generate needed data to solve complex problems.
• Deep understanding of online metrics (Attribution methodologies, funnels, user acquisition KPIs)
• 5+ years of growth/marketing analytical work in a B2C company (B2B ok if serving 100k+ customers)
• BA/B.Sc. in Statistics / Math / Engineering / Economics or other quantitative field

Global Benefits & Perks:

• Remote First – We’d been remote from the start (with a gathering space in Tel Aviv) and offer stipends for home office setup while making sure you have all of the tech you need to collaborate with your colleagues
• Global Employees – With employees in over 25 countries, we are a true global community, reflective of our erse creator user base
• Modern Health – We partner with Modern Health to help all employees navigate their emotional, professional, social, financial, and physical health through resources & online coaching and therapy sessions
• Diversity and Inclusion – Innovation starts with inclusion and to create the future we need people with erse backgrounds, perspectives, and abilities
• Internal Mobility Program – Development and career growth opportunities within, between, and across teams
• Paid Time Off – Take the time you need to rest, relax, and make sure you can bring your best self to work
• Parental Leave – We are proud to ensure that all parents have access to 12 weeks of fully paid leave for the birth or adoption of a child
• Equity- Every employee has the opportunity to own a portion of the company through our Employee Stock Options Plan

About Us

StreamElements is the #1 production and creative platform for live streaming content creators and brands and we’re looking for passionate & resourceful iniduals to join our growing team. Live stream and VOD sponsorships & advertising campaigns are rapidly growing on Twitch, YouTube, Facebook and other social platforms, and if you’re as excited about streaming and video games as we are, drop us a line!

StreamElements provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Staff Engineer, Data Analytics

at Twilio

Denver, Colorado

See yourself at Twilio

Join the team as our next Senior Business Intelligence Engineer

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support ersity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to lead BI solution engineering for the CXP Business Intelligence Team.

The Twilio Customer Experience Product team is growing rapidly and looking for a seasoned, curious, and action oriented Senior Business Intelligence Engineer. This role will be a key contributor on the CXP Business Intelligence team and lead the development efforts to expand the use of our underlying data infrastructure and business intelligence platforms. You will build the data products, dashboards, and reporting that drive business decisions across CXP Business Operations including Engineering, Product Management, GTM (Sales, Marketing, Customer Success), and Finance teams.

Responsibilities

In this role, you’ll:

• Gather business and functional requirements then translate these into solutions that support the data analytics needs of the business
• Lead data engineering efforts using advanced SQL, ETL, and data warehousing skills to automate and industrialize the data environment for the CXP Business Data Mart
• Be a champion of “data as a product” and strive to build robust and scalable data products
• Build ad-hoc SQL queries as needed to support project needs and complex business analysis
• Serve as primary liaison between the CXP BI Team and the centralized data teams to drive better data literacy across CXP and to continue building the data assets in the CXP Business Data Mart
• Lead engineering efforts to build dashboards and other reporting solutions that support the creation of insights for decision makers
• Be the champion and SME of the BI technology stack striving for excellence in the design and architecture of the data analytics products
• Compose business and technical documentation to improve data literacy across the organization

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values erse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of hands-on experience building data analytics
• 5+ years of hands-on experience with SQL, data modeling, ETL development, and data warehousing
• Experience writing complex SQL queries and performing detailed business analysis
• Ability to work with large data sets and optimize performance of analytical solutions
• Experience building dashboards and reporting solutions with Tableau, Looker, etc.
• Experience working with business stakeholders and gathering requirements across multiple functional areas (GTM, Finance, Operations, Product, Engineering, etc.)

Desired:

• Presto SQL, AWS EC2, Azure
• Advanced expertise with Tableau
• Experience with Tableau Server / Online configuration and administration
• Experience with DAG-based open-sourced workflow management solutions like Apache Airflow
• Knowledgeable of Salesforce and the underlying data

Location

*This role will be remote, USA

This position is a remote role but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.*

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $109,000 – $130,000.
• Based in New York or Washington State: $115,000 – $140,000.
• Based in the San Francisco Bay area, California: $120,000 – $160,000
• This role is eligible to participate in Twilio’s equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at:

Data Associate

New Grads eligible (ETL required) remote

Covala Group is a proven enroller and administrator of voluntary, supplemental and inidual disability benefits for large employers. Since 1993 we have connected employees of our clients to over $4.5 billion of income protection. We have also assisted Fortune 500 companies in the development and implementation of group life insurance, corporate owned life insurance, and long term care programs. Covala is a subsidiary of NFP.

Who We Are

We’re NFP, a six-time Best Places to Work award winner in Business Insurance for 2017, 2018, 2019, 2020, 2021 and 2022. We are also recognized as an Elite 2018 Agency award winner named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Inidual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit: https://www.nfp.com/

Position Summary:

The Data Analysis Associate is a full-time remote position providing basic analytic support, which includes preparing data, building data quality checks, processing data, and reporting errors. This is a central role within the organization where the processing of data for enrollment and insurance policy is accomplished. The focus of this position is to work with an ETL tool and create data processes with high attention to detail. At Covala, we do not use a cookie-cutter approach, and everything is customized based on each client’s requirements.

Our organization believes in continuous process improvement. The inidual in this position will also participate in the company’s projects that may involve working with cross-functional teams. This is an excellent opportunity for a motivated, energetic inidual to contribute directly to a growing business and gain valuable experience.

This is a full-time remote position; must be able to work EST work hours M-F.

Position Responsibilities:

• Prepare data for enrollment and policy retention campaigns.
• Work with insurance companies to obtain policy data and ensure its accuracy.
• Analyze current processes to identify waste.
• Responsible for data quality and accuracy.
• Review and approve team members’ work.
• Coordinate with internal teams for data needs.
• Create and provide data specifications to internal and external customers.
• Actively participate and host daily standup meetings.

Qualifications:

The ideal candidate will possess these required skills:

• Superior Excel skills
• Experience using an ETL tool
• Familiarity with SQL
• Must be detail-oriented and analytical
• High levels of competency
• Self-organized and self-accountable
• Ability to effectively prioritize work and manage multiple projects simultaneously, often working under tight deadlines
• Teamwork and collaborative attitude
• Maintain flexibility in receiving constructive feedback

Education/Experience:

• Bachelor’s Degree preferred
• Recent college graduates with relevant internships are preferred. Degrees in math, statistics, computer science, data analytics are highly preferred
• 1-3 years of related experience with a focus on data analysis preferred
• Experience working remotely with demonstrated accountability and self-direction

What We Offer

NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You Better. Together.

Technical Writer

Remote

The Opportunity

Exciting news – Mixmax crossed $12 million in annual revenue!

We are looking for a Technical Writer to join us to elevate our documentation, improve our customer onboarding experience, and help optimize our support team’s efficiency. As part of a start-up company, you will be in a hybrid role, shuffling between technical writing and technical support responsibilities when needed. As a crucial member, you will collaborate closely with cross-functional teams to achieve shared business goals and initiatives.

Within three months, you’ll:

• Collaborate with product managers, engineers, and other teams to plan, research, author, and continuously update the Mixmax Help Center and internal knowledge base.
• Revise and maintain the support team’s saved replies.
• Provide technical and product support to customers as needed.

Within six months, you’ll:

• Lead the technical writing initiative and establish policies and procedures to improve documentation.
• Be comfortable handling our customers’ most challenging technical problems.
• Be comfortable with script writing for tutorial videos.

Preferred Skills and Background

• Very fluent in written and verbal English.
• 2+ years of experience writing any form of technical documentation or any similar content in a software-based company.
• 2+ years of experience in technical support or any similar role.
• Experience working with product and engineering teams.
• Experience supporting SaaS tools.
• Experience supporting Gmail, other email products, and Salesforce is a plus.
• Essential project management skills.
• Basic web development skills (HTML & CSS).
• Resourceful, self-learner, analytical thinker, and naturally curious.
• Flexibility to shift schedules.
• Excellent attention to detail and accuracy.
• Experience and past success in a remote position.
• A team player who can work with erse cultures.

Our Commitment to Diversity and Inclusion

At Mixmax, we know that nobody’s perfect, and that no one ever matches 100% with a job description. That’s okay we’re human after all! Diversity and inclusion are core to our culture, and we’re actively committed to building a more inclusive and open workplace. No matter your background or how you identify, if you’re excited about this role, please apply today!

The Mixmax Story

At Mixmax, our vision is a world without busywork. Since our launch in 2015, Mixmax has become the product of choice for over 10,000 Sales and Customer Success teams to eliminate and automate repetitive work. This means more time to focus on what matters: engaging and serving the needs of customers.

We’re extraordinarily proud of the company we’ve built. We’re a driven, passionate, responsible group that values personal and professional growth equally. We take care of ourselves, our families, our customers, and one another. We believe in sustainable and erse approaches to work and life, because optimizing for the long-term is the best path to success.

Our company is distributed, with remote team members worldwide. We offer competitive salaries, meaningful equity, and generous benefits. And you get to work on a product people absolutely love!

Location:  International, Anywhere; 100% Remote

As a driven and ambitious System and Infrastructure Engineer, you will be joining a dynamic team of likeminded professionals and will deliver your expert knowledge and support to our Paymentology Infrastructure.

The infrastructure of Paymentology is a globally erse mix of Data Centres and Public Clouds and you have an amazing opportunity to get hands on with projects which will support the company and our mission of becoming the leading company within our market!

As the business grows and demands grows with it, we need an experienced mid-level Infrastructure Engineer to join our team and work closely with the wider infrastructure team to support the datacentres remotely.

WHAT YOU GET TO DO:

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• Provide technical and business-related knowledge to Paymentology teams to help resolve customer queries, including knowledge management & documentation.
• Detect possible service interruptions and share with partners and anticipate potential problems.
• Root cause analysis (mature problem, configuration, change mgmt., process).
• Escalate to appropriate group a detailed issue tracking (ticket) and status update to logger (requester.)
• Process automation capabilities & detect possible procedural improvements.
• Take ownership by coordinating the feedback to the customer where analysis is required from other implementation and development departments.
• Attend change control meeting calls & follow problem/change management policies.
• Respond to alerts issued by Paymentology’s monitoring system.
• Daily maintenance/administration of multiple Unix /Windows systems
• Plan for Monthly / Quarterly OS Patching (as per Audit Policy.)
• Be involved in application deployments support
• Work on new technologies and tools based on the requirements.
• Work on DevOps automation tools.

What it takes to succeed:

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• Bachelor’s or master’s degree in Computer Science or Computer Engineering and/or equivalent working experience.
• 5+ years of Linux /Windows System Administrator.
• In-depth knowledge of Linux, Solaris, Windows Servers.
• Strong background in OS administration, understanding of code and, script & work on job automations.
• Experience in Solaris Zone & LDOM.
• Hands on experience with web servers like Nginx / Apache / IIS (knowledge in MTLS & SSL certificate is plus.)
• Familiarity with virtualization VMWare / Oracle VM, SAN management and concepts.
• Strong technical problem-solving skills and experience in SSH, LDAP, SMTP, DNS, HTTP/S, SSL, GPG, Syslog logging facility, Openvpn.
• Experienced in different tools for monitoring health check-ups using Nagios, Cacti, Zabbix or wazuh.
• Security Configuration on Windows /UNIX based servers hardening of the system (Any audit experience like PCI or ISMS is plus.)
• Identify and analyse the issues that hamper the performance of the system, and work in close collaboration with the Paymentology teams, recommending solutions to issues.
• Maintain proper documentation of all the procedures, configurations and programs.
• Ability to use a wide variety of Azure / Aws / Oracle Cloud services.
• Ability to use a wide variety of open-source technologies & Patch Management Solutions.
• Knowledge on DevOps automation tools is a plus i.e., Puppet Jenkins, ELK, DataDog, Terraform.
• Open-mindedness and willingness to learn.

WHAT YOU CAN LOOK FORWARD TO:

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At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

We focus on building strong, erse teams built from different backgrounds, experiences & identities.

Location:  International, Anywhere; 100% Remote

As a Cloud Infrastructure Engineer at Paymentology, you’ll be working closely with the entire technical team to build enterprise-level, highly scalable, highly secure financial processing systems that power tens of millions of transactions and tie them to web, mobile and API interfaces that make it easy for people to issue, redeem and reconcile prepaid cards all over the world.

This position requires in-depth knowledge of AWS,Azure and OCI services and cloud computing, and the ability to communicate architectural trade-offs & design options, so that Paymentology can make informed decisions. You will work closely with our product owners, application engineers, and security team to identify work that improves the stability, security, and self-service nature of our infrastructure, driving those ideas and projects from inception to completion.

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What you get to do:

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Be part of improving our solutions –

• Position, architect and support the implementation of AWS, Azure and OCI cloud-based solutions.
• Design, build and migrate applications, software, and services on the AWS, Azure and OCI platform.
• Prepare and deliver technical presentations explaining products or services to clients.
• Provide hands-on subject matter expertise and ensure that the tooling to deploy and manage our infrastructure is automated, secure, and easy for our developers to use.
• Participate in the identification and evaluation of new technologies and development of new services.
• Support the core infrastructure for our existing test and production environments and participating in a 24×7 on-call rotation to assist other engineers in quickly debugging and resolving production-related issues.
• Identify and collect metrics that allow the product development team to pinpoint areas for improvement and measure change.

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What it takes to succeed:

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• Have 6+ years of experience in cloud engineer
• Experience with public cloud (Azure/AWS/GCP) services and infrastructure.
• Experience with configuration management tools (Ansible, Puppet, Chef)
• Experience in Automating Infrastructure deployment using IaaC tools such as terraform, Cloud formation, ARM templates
• Hands on experience on DevOps Tools preferable on gitlab or any other tools such as github, jenkins etc
• Container image management experience using Docker
• Experience in source control management with git
• Scripting experience such as bash, shell, powershell, python etc should be required
• Be passionate about identifying constraints or bottlenecks in engineering lifecycles and automating them.
• Be accomplished with leveraging AWS & Azure Software Development Kit (SDK) with a grounded understanding of cloud services and best practices
• Manage and maintain system performance, scalability, manageability, and security requirements for mid-to-large scale programs.
• Research, analyse, design, propose and support the delivery of solutions that are appropriate for Paymentology’s business and technology strategies.
• Partner with development and operations teams to develop practical automation solutions and custom modules. Troubleshoot automation issues and find practical solutions that move projects forward promptly.
• Must have excellent written and oral communication skills and the ability to interact and be involved with client negotiations and interfacing with management.
• Experience with Agile methodologies.
• Be passionate about learning new things and solving problems.
• Strong organisational skills and the ability to independently execute work tasks in a rapidly changing, fast-paced environment.

Bonus:

• An eye for security – demonstrated understanding of how to operate pipelines at scale while maintaining the security and integrity of sensitive data.
• Experience deploying computational workloads on Kubernetes or other workload managers.

WHAT YOU CAN LOOK FORWARD TO:

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At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentology’ns, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

We focus on building strong, erse teams built from different backgrounds, experiences & identities.

Data Analyst

REMOTE

SUPPORT AND SUCCESS SUCCESS

FULL-TIME

Company Description

Givebutter is the #1 rated fundraising platform on G2, powering $300M+ in donations for more than a million changemakers worldwide. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts all in one place. Instead of charging a traditional SaaS subscription fee, Givebutter is completely free to use with a 100% transparent tip-or-fee model. Givebutter has been certified as a Great Place to Work in 2021 and 2022, and its founders Max Friedman, Liran Cohen, and Ari Krasner were recently featured on Forbes’ 30U30 list for Social Impact.

Our mission is to empower the changemaker in all of us. We believe giving should be fun, so you’ll want to do it again, and we also believe that work should be fun, so that you’ll have the greatest impact. We are excited to hear from talented people who want to work with other talented people in making the world a butter placeand have fun along the way.

Job Description

As Givebutter’s Data Analyst, you’ll play a leading role in helping us answer strategic business questions through data analysis and visualization. As a product-led organization, your findings will play a significant role in defining how we can improve the product, our marketing strategies, and customer support and success. You’ll work closely with leadership from Product and Engineering, Customer Success and Support, and Marketing to help make key business and revenue-driving decisions through data. This role will report to the Director of Product.

We want to hear from people who…

• • Are passionate about solving problems through data
  • Are skilled at translating data into actionable insights for technical and non-technical employees
  • Are interested in working cross-functionally
  • Want to provide reports that will inform key decisions that will help Givebutter to grow and scale

Responsibilities

• • Architect and maintain our reporting infrastructure for Product, Marketing, and Success teams.
  • Build and maintain team-specific reporting dashboards, and dashboards and reports to communicate and monitor our KPIs.
  • Analyze datasets to provide actionable and strategic insights
  • Effectively present data, both verbally and visually, to technical and non-technical stakeholders, including executive leadership.
  • Explore available external data on National Non-Profit Organizations and their affiliate partners.

Requirements

• • 3+ years of experience as a data analyst
  • Experience with end to end data analysis, including data cleaning and preparation, querying, analyzing and exploring data, and turning data into actionable insights.
  • Strong background in SQL, some knowledge of Python or R a plus
  • Experienced creating dashboards, reports and visualizations
  • Experience in B2B marketing or Product Led Growth companies is preferred
  • Familiarity with Google Analytics, HubSpot, Intercom, and Monday.com, and product analytics tools like Amplitude, PostHog, or Mixpanel

Benefits

Remote Work: Work from anywhere in the United States.

Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts.

Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership.

401k: We offer access to a retirement planning account for all employees.

Vacation and Holiday: Take up to 15 days of paid vacation time per year plus additional days per year with the company. We also take off all 10+ Federal Holidays and provide 2 floating holidays.

Parental Leave: We offer 12 weeks paid parental leave for both primary and secondary caregivers.

Team Retreats: Participate in team trips each year to meet and work in person.

Home Office Stipend: Upgrade your home office with company-sponsored expenses including high-quality laptops, monitors, and modern technology.

Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.

Professional Development: We offer learning and development reimbursement opportunities.

Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you’re doing and the company you work for.

Sr. Technical Writer

locations

US-Remote

US-TX-Dallas

Full time

job requisition id

REQ-2022-574

OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and moreall to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.

Position Summary/Objective

OneSource Virtual is seeking a Senior Technical Writer to support development of our FinTech product line. The ideal candidate likes a mix of hands-on technical writing and strategic thinking. The Senior Technical Writer position is responsible for creating and maintaining high-quality articles, tutorial videos, process flow diagrams, and product UI text to support OSV’s FinTech products, features, and services. This role will also set direction for the team for what we document, how we publish, and what tools we use.

Essential Functions/Duties/Responsibilities

• Interview subject-matter experts to gather information for technical documentation
• Work with Product Managers to develop and review Technical Content
• Create and maintain technical documentation and tutorial videos for customers to support OSV’s products and services
• Respond to internal requests for documentation additions and updates
• Ensure quality, accuracy, consistency, and clarity within our knowledge base documentation, tutorial videos, and more
• Track any updates or changes to OSV’s products and services in our change log and release notes
• Define and advocate for changes to our documentation formats and publishing technologies

Competencies

• Self-starter with a passion to keep current with trends
• Detail and task oriented
• Excellent verbal, written communication skills (grammar, spelling, sentence structure) and proofreading skills
• Ability to seek, recommend and implement tools and processes continuously to improve our product and documentation
• Ability to accurately estimate timelines required to produce work product
• Strong foundational technical and problem-solving skills
• Ability to understand and explain technical concepts to various user profiles

Supervisory Responsibility

This role will not have supervisory responsibilities.

Qualifications and Experience

• At least 5 years of experience defining, writing, and/or editing technical content
• Experience with documentation for technology and software products
• Intermediate knowledge of HTML/CSS preferred
• Experience with Markdown preferred
• Experience working in an Agile development methodology preferred
• Familiarity with writing English for a global audience

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

Staff Production Engineer, Kubernetes Foundations (Remote, Americas)

Americas Engineering & Development

Staff Production Engineer, Kubernetes Foundations (Remote, Americas)

The Kubernetes Foundation team is part of the Production Engineering organization that builds, operates, and improves the heart of Shopify’s technical platform to unlock the power of planet-scale infrastructure for all of Shopify’s merchants, buyers, and developers.

The mission of the Kubernetes Foundations team is to make Shopify an informed and influential member of the upstream Kubernetes community by investing in internal expertise and external participation.

Goals:

1. Grow open-source community profile through active participation (both beneficent and self-serving)
2. Contribute to the sustainability of the Kubernetes project
3. Provide technical leadership on Kubernetes-related internal projects
4. Improve Kubernetes literacy among production engineers and relevant developers

As a founding member of this team, you will be shaping not only your role, but also the company’s connection to the Kubernetes community in general.

Shopify has a strong culture of supporting open-source, but has not yet made a deep investment in Kubernetes specifically. Our team aims to change that, and has strong support from Production Engineering leadership.

We have the opportunity to be a force multiplier that forges the connection to upstream not only through our own personal contributions, but also by educating our peers to see and seize alignment opportunities the company otherwise would have missed.

You’ll work on things like:

• Learn about Shopify’s internal architecture as it relates to the SIGs
• Represent Shopify in the SIGs, and bring relevant information back to internal teams
• Identify fixes and features that would benefit Shopify, and work directly or through influence to see them through.
• Contribute to the general maintenance of SIG codebases
• Be a resource to internal teams, including through participation in relevant tech reviews and prototyping using upstream tools and techniques. All internal technical leadership duties will be strictly related to Kubernetes expertise.
• Pursue speaking opportunities at relevant conferences.
• Participate in shaping the role and team to mutually benefit the company and community.

Qualities you likely have to be well suited to this role:

• Existing contributor with proven history of impact in a SIG of interest
• Interested in involvement in SIG CLI as well
• Very strong Go programmer
• A commitment and drive for quality, technical excellence and results

Bonus Points:

• Interest in a management track once the team grows.

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Marco is an actual real live person and is looking forward to learning more about you through your application. And remember, we want to know what you’re really interested in building and why you want to build it at Shopify, so please give us as much detail on this as you’d like in the answers on the next page.

Closing date:

Friday, November 18th at 11:59PM PST. Successful candidates can expect to hear back from us by Friday December 2nd at 5pm PST.

Our belief is that a strong commitment to ersity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually erse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team – so if your experience is this close to what we’re looking for, please consider applying.

Location:  US Locations Only; 100% Remote

Facet is a fully remote FinTech company with a mission to empower people to live more enriched lives by delivering a new standard of financial advice that elevates expectations across consumers and the industry.

We believe that unbiased, personalized financial advice that integrates into every facet of life is essential to living well. People’s financial lives are dynamic and ever-evolving, so we cover everything money touches–from starting a business to buying real estate to your investments and much more. Facet believes financial advice should be delivered with a fresh, human-plus-tech approach, that includes a CFP® professional–the highest certification possible.

The Role:

As a Technology Operations Support Analyst at Facet Wealth, you will work across the organization to enable Facet’s ability to service clients and build innovative software by supporting critical technology operations while also analyzing and coordinating response to security events. Our goals are focused on developing and supporting a product to improve the financial lives of millions.

A successful candidate should have experience working as a helpdesk support analyst or in a security operations center and have a foundational understanding of triage, remediation, and escalation protocols when working in either role. Additionally, the candidates should be interested in learning new technologies and obtaining new domain knowledge, and steering critical vendor relationships. The ideal candidate is someone who is personable, well organized, attentive, and technically-savvy.

Day-To-Day Responsibilities:

• Provide excellent service for resolving end user computing and customer platform issues
• Coordinate and provide support for all aspects of user provisioning and deprovisioning
• Monitor security tooling. Reviewing, responding, and escalating appropriate security events
• Translate relevant security intelligence into configurations in appropriate security tooling
• Operate as a champion for internal users and security across the organization
• Provide software deployment support
• Monitoring key indicators to anticipate performance issues and rectify them
• Support the implementation and operationalization of threat event monitoring and response capabilities
• Coordinate the identification and resolution of security vulnerabilities and end to end system patching
• Maybe learn to hack something

Basic Qualification:

• 1-3 years experience as a helpdesk or security operations analyst
• Experience providing level 1 or level 2 helpdesk support services
• Beginner to intermediate scripting or development experience (in any language)
• Familiarity with basic operations and troubleshooting of Windows, MacOS, or ChromeOS
• Familiarity with software distribution and remote management technologies (such as InTune, Kaseya, Connectwise) for Windows, MacOS, or ChromeOS

Preferred Qualifications:

• Working with / administering Google Workspaces, AzureAD, Slack, Zoom
• Playbook and / or knowledge-based technical writing experience
• Change management and / or project management lifecycle knowledge
• Experience operating or tuning security technology stacks
• Experience with supporting platforms such as Jira, ServiceNow, Salesforce, and Slack

Perks & Benefits:

• $80,000-$100,000 annual salary + bonus determined by the experience, knowledge, skills, and abilities of the applicant – Please note, our salary ranges are based on current market data. Should you feel strongly that we are not in line, we highly recommend you to reach out and let us know. We are always looking to improve on building the best place for employees.
• Equity
• Unlimited PTO
• All the benefits: medical, dental, and vision insurance, 401(k) with employer match, short and long term disability coverage (paid by Facet), life insurance options and paid parental leave
• Certification reimbursement program
• Work from anywhere in the US

Equal Opportunity Employer

We’ve consciously built an equitable and inclusive culture where everyone is welcome to bring their authentic selves to work. At Facet Wealth, we specifically look for iniduals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our clients and employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Location: US Locations Only

Systems Engineer

Help Us Shape the Future of Data

Anaconda is the world’s most popular data science platform. With more than 20 million users, the open source Anaconda Distribution is the easiest way to do data science and machine learning. We pioneered the use of Python for data science, champion its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage and groundbreaking research.

Anaconda is seeking people who want to play a role in shaping the future of enterprise AI, machine learning, and data science. Candidates should be knowledgeable and capable, but always eager to learn more and to teach others. Overall, we strive to create a culture of ability and humility and an environment that is both relaxed and focused. We stress empathy and collaboration with our customers, open-source users, and each other.

Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

Summary

Anaconda is seeking a talented Systems Engineer with some background in machine-learning operations (MLOps) to join our customer-facing Custom Services team. This is an excellent opportunity for you to apply your software configuration, programming, and debugging skills to help customers apply Anaconda tools to solve practical business problems using AI/ML and related technologies.

What You’ll Do:

• Develop expertise with our commercial and open-source products so that you can help customers apply these tools to their problems and systems.
• Help Anaconda integrate MLOps tools with our commercial and open-source products to help support machine-learning and related applications
• Provide regular, useful product feedback to internal engineering and documentation teams.
• Develop expertise in technologies related to our products, such as Active Directory, LDAP, Kerberos, Docker, and Kubernetes.

What You Need:

• Consulting background and/or a high level of comfort working directly with customers
• Ability to communicate clearly and professionally with clients (written and verbal)
• Personal or professional experience as a Linux system administrator, including deploying, maintaining, and debugging Linux services on a workstation, VM, or cloud instance.
• Experience working with complex networking environments (firewalls, subnets, NAT, VPN, proxies).
• Some experience supporting machine-learning workflows involving management of data, code, and model outputs, using MLFlow, kubeflow, flyte, or a similar tool
• Some experience with using and configuring Windows systems
• Ability to contribute to technical documentation, FAQs, Troubleshooting Guides, feature specifications, bug reports
• Identification with our core values:
  • Ability & Humility
  • Innovation & Action
  • Empathy & Connection

What Will Make You Stand Out:

• Experience with Python for scripting.
• Experience with Python tools for library packaging and environments, including pip, conda, and conda-build.
• Previous experience working in a client-facing environment
• Cloud and VM deployment experience (AWS, OpenStack, VMWare, Vagrant, Docker, Kubernetes)
• Hadoop and/or Spark experience.
• DevOps experience with products/services/systems utilizing CI
• Experience with CI, testing, and other automation tools
• Experience with revision control systems (git/github, etc.)

Why You’ll Like Working Here:

• Unique opportunity to help support the open-source ecosystem
• Dynamic company that rewards high performers
• On the cutting edge of enterprise application of data science, machine learning, and AI
• Collaborative team environment that values multiple perspectives and clear thinking
• Employees-first culture
• Flexible working hours
• Medical, Dental, Vision, HSA, Life and 401K
• Paid parental leave – both mothers and fathers
• Pre-IPO stock options
• Open vacation policy

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Systems Engineer

at Twilio (View all jobs)

Remote – US

See yourself at Twilio

Join the team as our next Systems Engineer

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support ersity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

The Technical Operations team at Twilio builds and maintains the core internal services platform that powers Twilio and helps us to reach millions of people every day. In this role, you will be responsible for assisting with maintaining and supporting a growing cloud-based corporate infrastructure along with SaaS products for the company.

Responsibilities

In this role, you’ll:

• Deploy and manage domain controllers and RODC across different regions in AWS and on premise.
• Automate building systems and deploying applications.
• Create additional automation by scripting repetitive tasks
• Manage and support Okta SSO Platform and other SaaS platforms
• Manage and support Active Directory (Directory Services, DFS, DNS, GPOs)
• Follow configuration recommendations from the security team and implement them as needed
• Participate in strategic project planning and execution
• Monitor productions systems, respond to and troubleshoot incidents
• Participate in a 24×7 on-call rotation to support Level 2 escalations

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values erse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s degree in IT related field or comparable hands-on experience
• Advanced-level knowledge of Okta IAM support, management, and governance.
• Strong proficiency in managing DNS, DFS, SMTP, clustering
• Fundamental knowledge of network topology, connectivity, and troubleshooting techniques.
• Experience scripting in Powershell, Python, Perl or other languages
• Strong proficiency in Hyper-V or other virtualization technologies.
• Experienced systems engineer who has 4+ years of system administration experience with Windows Server operating systems.
• Advanced-level knowledge of cloud IaaS platforms and management of SaaS platforms.
• Advanced-level knowledge of Active Directory, including Group Policy creation and management of AD provided services.
• Excellent team player – proven ability to resolve problems professionally and systematically in a team environment.
• Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines.
• Ability to collaborate with resources across multiple disciplines
• Ability to design and document complex workflows
• Provide administration and support for major platforms under the responsibility of Infrastructure Engineering:
• Primary platforms – Okta, Windows Server, Slack, AWS, Google Workspace

Desired:

• Provide administration and support for major platforms under the responsibility of Infrastructure Engineering:
• Secondary platforms that would be of benefit to the organization – Microsoft Azure\O365, GCP, Azure AD, SQL Administration,
• Experience in server and desktop virtualization platforms such as VMWare, Hyper-V preferred.
• Experience with end point management solutions for security patching, inventory management, and 3rd party application deployment.

Location

This role will be remote based in the USA and will be considered in any of the North America time zones. Approximately 10% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $109,280 – $136,600.
• Based in New York or Washington State: $115,760 – $144,700.
• Based in the San Francisco Bay area, California: $128,560- $160,700.
• This role is eligible to participate in Twilio’s equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

Technical Writer

Remote

Hi, I’m Chad, Senior Technical Writer at Customer.io.

I need your help simplifying Customer.io for all our users, whether they’re engineers, marketers, or product managers. I’m looking for someone who enjoys experimenting with new features and finds ways to explain highly technical things in terms our customers can understand.

While this role is rooted in writing traditional documentation, we meet our customers wherever they are. Sometimes, that means helping with in-app copy; other times, it might mean writing a playful video script. In this position, you’ll have the opportunity to write for different mediums and audiences with the same goal in mind: help people succeed with Customer.io.

About Customer.io: Most messages that people receive from businesses are dull, poorly-timed, repetitive, and overbearing. We want to fix that. We offer the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, etc) so that our customers can break out of the ho-hum status quo of messaging automation. Our documentation team’s challenge is to help customers understand how to wield this power—to send messages that are unique, personalized, and reach their audiences at the right time.

As a Technical Writer, you’ll:

• Partner with product development squads consisting of product managers, designers, and engineers to document new features
• Help designers and front-end engineers with in-app copy and ensure consistency with the docs
• Write educational content that supplements the docs such as how-to recipes, getting started guides, and video scripts
• Contribute to API documentation and write simple code samples
• Assist in designing and improving the documentation website
• Gather metrics and feedback about documentation, deriving insights that help us improve over time
• Find innovative ways to explain the product—images, flowcharts, video, gifs, etc
• Be an information architect, organizing docs to help customers find what they need

What we’re looking for:

• You have experience writing documentation in a source-controlled environment
• You can organize information in ways that customers expect and promote searchability
• You can adjust your tone to fit your audience and different mediums
• You’re comfortable working autonomously and asynchronously
• You’re thrive on receiving feedback and capable of incorporating it into your writing
• You thrive with ownership and autonomy: you’re the project manager on your assignments
• You can commit to at least 4 hours of daily overlap with the PST (GMT-8) time zone
• Bonus: You have experience with OpenAPI, static-site generators, or writing HTML/Javascript.

What’s the team like?

With you, we’ll be a party of two! Most of your daily work will come from the product development squads you’re paired with. But, as the second member of the docs team, we’ll keep in close contact, provide each other support, and review each others’ work. You’ll have the opportunity to help develop our processes and help foster a culture of documentation contributors as our team and company grow.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 4,300 internet businesses use Customer.io to manage, send, and track performance of email, SMS, and push notifications. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $100,000 – $105,000 USD depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO – we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 100% medical, dental, vision, and supplemental insurance for you and your dependents
• 12 weeks of paid parental leave – for birth, adoption, or foster care
• 401k retirement matching – up to 5% dollar-for-dollar match to retirement contributions
• Health and wellness allowance – Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs
• Home office stipend – Up to $2,000 USD to help you get your home office set up so you can do your best work
• Internet + cell phone reimbursement – Up to $200 USD per month for your internet and cell phone plans
• Co-working space reimbursement – Up to $300 USD per month for those times you’d prefer to work in a co-working environment
• Learning + development – Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops – anything that will help you develop your skills
• 1 month paid sabbatical after four years at Customer.io – to treat yourself to a vacation, or spend however you choose
• 1 annual company retreat per year and opportunities to meet in smaller groups throughout the year
• Flexible schedule, work anywhere you want! – as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you want

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on erse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

System Administrator

Category Business Systems & IT

Job Type Full-Time (Exempt)

Job Id 4597070

Location USA (Remote)

At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and erse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

RESPONSIBILITIES:

• Promote Talkdesk’s organizational effectiveness by defining, delivering and maintaining strategic plans for implementing information technologies
• Maintain a thorough understanding of Networking, the Internet and their workings (LAN, WAN, DNS, Security, IP Routing, VPN, Email Routing, SPAM, etc.)
• Perform administrative functions such as user and group account creation and management
• Provision and maintain third party application licenses, service capacity planning and storage management
• Manage assigned projects and program components to deliver services in accordance with established objectives
• Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support
• Supervise the administration of systems and applications to ensure availability of services to authorized users
• Provide Desktop Support Escalation
• Any other duties as assigned by management

REQUIREMENTS:

• BS in Computer Science, MIS, or similar field
• 3+ years of information technology experience within a hypergrowth environment
• Comprehensive understanding of, and ability to troubleshoot, network systems
• Solutions-focused and a proactive self-starter who is always looking for opportunities to improve the organization and solve problems
• Availability in response to needs of the user for installation, maintenance and equipment malfunctions
• Excellent written and verbal communication skills
• The ability to lift up to 50 pounds

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, ersity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Title: Senior Database Reliability Engineer, DBRE (Remote)

Location: United States

ABOUT THE ROLE

At Peloton, we treat Data as Product – a valuable asset and a critical piece of how we make decisions. The mission of the Datastores team is to ensure that Peloton has a reliable, secure, highly available and highly performant data persistence layer (databases and datastores) for application services in partnership with other engineering teams. Our core guiding principles are 1) Protect the data 2) Optimize for scale, speed and reliability 3) Eliminate toil

We are looking for a Senior Database Reliability Engineer (DBRE) to join our Datastores team to work on areas around data protection, automation around datastore provisioning, observability and performance insights related to datastores like PostgreSQL, DynamoDB, Elasticache, Memcache, and graph databases. Some of the few challenges you will work on: How do we automate and eliminate toil by providing self-service datastore provisioning with Terraform and Backstage? How do we enable autoscaling of datastores as traffic increases during events like Turkey Burn? How do we enable autonomous teams to be self-sufficient in terms of managing datastores through observability metrics and query insights? How do we make Peloton truly global by supporting multi-regionalism at the data persistence layer?

YOUR DAILY IMPACT AT PELOTON

• Be a hands-on leader and domain expert with focus on delivery of small to large initiatives including guiding the team to make strategic technical decisions to enable delivery outcomes, set expectations with and maintain relationships with key partners
• Be directly responsible for maintaining and scaling our data persistence layer (runtime datastores and databases) in coordination with service owners to power a world-class fitness experience.
• Represent the datastores team where deep knowledge of our data persistence layer is needed – multi-functional work streams, Technical Advisory Groups (TAGs) and Special Interest Groups (SIGs)
• Lead, coach, and mentor other engineers of erse backgrounds in an autonomous, multi-functional team.
• Design, develop and operate business-critical backend systems with a focus on high availability, low latency and scalability.
• Implement self-service tooling and enhance the developer experience around databases as a service. We’re using industry-standard, cloud-native tech, which means easily transferable skills.

YOU BRING TO PELOTON

• At least 4-5 years of experience running PostgreSQL in production cloud environments (preferably AWS) along with exposure to datastores like Aurora, DynamoDB, Elasticache and Memcache
• Experience in designing, building and maintaining automation around infrastructure provisioning (preferably Terraform), data modeling, and developer tooling around query optimization, distributed systems and databases.
• Passion for building stable and secure systems management practices.
• You have a systematic problem-solving approach coupled with effective interpersonal skills and drive.
• You are able to apply your knowledge and experience in both structured and unstructured DB technologies to help improve our database offering.
• You are pragmatic without compromising on software quality and standards.

#LI-Remote

– #LI-JM2

ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of nearly 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors..

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email: before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

Technical Support Specialist (Remote: US)

Department:D&I Ops & Client Success

Location:

Technical Support Specialist

We are looking for someone who is tech obsessed and who loves helping people. This role will require the Technical Support Specialist to gain and maintain advanced expert knowledge of our software solutions and to use that knowledge to provide exceptional customer service to existing and new customers.

The Technical Support Specialist will be responsible for providing written and verbal, technical customer support through the lifecycle of a software application: including assistance with converting existing customers to new applications, recording and tracking support status, coordinating internal and external resources required to aid in the resolution of outstanding service requests and monitoring.

Responsibilities:

• Provide excellent customer service to existing and new, internal and external clients by responding to inbound and outbound written and in-person customer needs.
• Analyze, isolate, research, and effortlessly explain step by step technical troubleshooting solutions related to our software applications.
• Demonstrate interpersonal skills with a erse customer base.
• Successfully translate complex technical information and technical instructions into a simple language that would ensure seamless troubleshooting.
• Demonstrate conflict resolution, negotiation, and de-escalation skills.
• Monitor, document and track.

Experience and Qualifications:

• Minimum of two (2) years experience providing exceptional software or technical support.
• Bachelors Degree in computer science, computer information systems or a related field; or an equivalent combination of training and relevant work experience.
• Working knowledge of PC hardware, Windows desktop and server operating systems, and general networking protocols.
• Experience working with relational databases.
• Able to consistently provide excellent customer service support.
• A strong communicator and possess interpersonal skills that allow you the ability to effectively listen and communicate information in a clear, calm, and concise manner.
• Able to communicate and partner with other departments in order to identify and assist in the development of enhanced processes and procedures.
• Someone who can master new software applications quickly.

Data Engineer

Location: Remote – US

See yourself at Twilio

Join the team as our next Data Engineer (L3)

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have a presence throughout South America, Europe, Asia, and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support ersity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.x

About the job

This position is needed to design and build data pipelines and services in cloud environments that fuels strategic business decisions across Twilio. You will partner with other engineers and product managers to translate data needs into critical information that can be used to implement scalable data platforms and self-service tools. We are looking for someone who is passionate about solving problems using engineering and data, thrives in an evolving environment, brings an enthusiastic and collaborative attitude, and delights in making a difference. As a successful candidate, you must have a deep background in data engineering and a proven track record of solving data problems at scale leveraging distributed data systems. You are a self-starter, embody a growth attitude, and can collaborate optimally across the entire Twilio organization.

Responsibilities

In this role, you’ll:

• Design, Develop and maintain scalable data pipelines and Data warehouse to support continuing increases in data volume and complexity.
• Develop set processes for analytics, data modeling, and data production.
• Collaborate with Data Architects and business teams to improve data models that feed business intelligence tools, increasing data accessibility and fostering educated decision-making across the organization.
• Implement processes and systems to manage data quality, ensuring production data is always accurate and available for key partners and business processes that depend on it.
• Writes unit/integration tests, contributes to engineering wiki, and documents work.
• Perform data analysis required to solve data-related issues and assist in the resolution of data issues.
• Work closely with a team of frontend and backend engineers, product managers, and analysts.
• Design data integrations and data quality framework.
• Prepare accurate database design and architecture reports for management and Business teams.
• Execute the migration of data from legacy systems to new solutions.
• Manage the system performance by performing regular tests, solving problems and integrating new features.
• Recommend solutions to improve new and existing database systems.
• Offer support by responding to system problems in a timely manner.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values erse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of erse experience in building data pipelines and in data lake /warehousing
• Experience working with distributed analytics platforms – Hive, Presto etc.
• Experience working with data processing technologies like Kafka, Spark
• Expertise in SQL
• Expert coding skills across a number of languages including Scala, Java, Python etc.
• Experience in processing various file formats such as Parquet, Avro, JSON etc
• Experience in AWS EC2, S3, Redshift, Snowflake, etc

Desired:

• Experience with DAG-based open-source workflow management solutions airflow etc.

Location

This role will be remote in the US but is not eligible to be hired in San Francisco CA, Oakland CA, San Jose CA or the surrounding areas

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is $132,000.00-$165,000.00

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Manager of Data Analysis – Remote

Job Number: 200288

As a manager of data analysis for the Business Catastrophe Management team within the Homeowners Product Management Organization, you’ll guide the analysis, measurement, and recommend actions to mitigate risk. You’ll work with Catastrophe Peril teams as well as other units on opportunities to improve weather-related loss performance. This work will entail assessing exposure changes and reporting progress versus targets to optimize the portfolio. You’ll elevate performance deviations and recommend solutions. You’ll be responsible for exposure forecasting and aiding risk transfer decisions. Other work will include creating and improving upon Product Management tools for decision making, conducting ad hoc analysis, and leading the Product Management team’s evaluation of modeled Catastrophe losses and experience. A successful candidate will have technical skills, the ability to teach and manage others, and soft skills to collaborate across the organization. The ideal candidate will be proactive and able to work through complex problems with ambiguity to reach solutions. Remote work allowed.

Must-have qualifications

• Bachelor’s degree or higher in a quantitative field such as Finance, Mathematics, Accounting, Economics or Statistics or other related fields of study and 2 years in a supervisory/management role.
• In lieu of a degree, a minimum of 8 years’ analyst experience and 2 years in a supervisory/management role.

Preferred skills

• Understanding of Property & Casualty Homeowners knowledge and experience
• Experience working with program languages (SQL or SAS)
• Ability to work successfully with cross functional teams across a matrixed organization with the ability to influence and build strong relationship
• Critical thinking and problem-solving skills
• Ability to prepare and conduct presentations

Compensation

• $92,100 – $131,500/year
• Gainshare bonus up to 40% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness& mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Equal Opportunity Employer

Sponsorship for work authorization for foreign national candidates is available for this position. Iniduals in F-1 visa status who will need sponsorship now or in the future are not eligible for hire for this position.

Job

: Business Analysis

Primary Location

: United States

Schedule

: Full-time

Employee Status

: Regular

Work From Home: Yes

Title: Senior Staff Engineer – Search Infrastructure, Knowledge Systems

Location: San Francisco, CA

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb’s various functions embody the company’s innovative spirit and our fast-moving team is committed to leading as a 21st century company.

The Location

This position is US – Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

The Team:

Search is at the core of the Airbnb marketplace that connects our guests and hosts. It helps guests find the best homes and experiences to fit their needs and wants. The Search and Knowledge Infrastructure team is creating the travel Knowledge Graph, building and serving the index that power Homes and Experiences search. We collaborate with cross-functional partners to revolutionize Airbnb search experience, and advance Airbnb’s mission to help anyone feel like they can belong anywhere.

The Role:

Come join Airbnb’s travel knowledge graph effort to build a foundational intelligence layer to power advanced contextual search and exceptional user experience. The travel graph captures the knowledge about the various aspects of travel through holistic understanding of the travel landscape at a very large scale. Our team builds data systems, exciting technology and systems that are the foundation for substantial advances in Airbnb’s Search capabilities including Airbnb’s Travel Graph, Location Understanding, and Real-time User State.

We are looking for a senior inidual contributor/tech lead to take on a proactive role in shaping the future of the travel graph and travel knowledge and lead critical, impactful projects for Airbnb across data and infrastructure which play a vital role in redefining Search and innovating product features.

Areas of work and expertise include Knowledge inference systems such as Web based text mining, categorization, scoring systems, entity recognition & extraction, and infrastructure components, including traditional and knowledge graph architectures, data driven systems, and more.

What we are looking for:

• 10-15+ years experience in building Data Quality systems, including real world application of Machine Learning, Information Retrieval, and NLP
• Proven experience and successful track record of leading ambitious large scale projects as an inidual contributor
• Strong engineering skills, comfortable with contributing on both algorithmic and system development
• Experience in leading complex technical projects and collaborating with other teams across organization boundaries
• Preferred additional experience in geo-spatial data systems, Personalization, Search systems, and Knowledge Graphs
• Bachelor’s, Master’s or PhD in CS or related field

Our job titles may span more than one career level. The starting base pay for this role is between $220,000 and $295,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Title: Principal Data Scientist, GTM Data

Location: Remote – USA

We’re seeking an experienced data scientist to join HubSpot’s Revenue Operations Group. This role will focus on supporting internal clients to improve the effectiveness of HubSpot’s revenue operations teams as well as improve the employee experience. Successful candidates will need to work with clients to deeply understand their business problems, creatively design data science based solutions and lead the timely execution of the implementation of the chosen plan. We are especially interested in candidates with domain experience in natural language processing techniques. We believe that this position will be rewarding as there are significant opportunities to expand HubSpot’s internal capabilities and work on greenfield initiatives. You will also be joining a strong and supportive team of data scientists and analytics engineers that highly value intellectual curiosity. Also, HubSpot was voted one of the 100 best companies to work for in 2021 and 2022.

Objectives of this Role

• Build strong relationships with internal stakeholders and develop a deep understanding of their business problems.
• Identify and mature data sources that will further data science and business analytics at HubSpot
• Design and build machine learning and statistical models that improve the performance of HubSpot’s revenue operations group
• Use data to inform key business decisions and communicate findings effectively with senior leadership
• Keep current with technical and industry developments

Role Responsibilities and Duties

• Query, organize, integrate and clean data from multiple sources including both structured and unstructured data.
• Expert knowledge on a breadth of machine learning techniques and a thorough understanding of the best approach to use for a given situation.
• Leading data science initiatives throughout the entire model life cycle to improve the performance of the revenue operations group in partnership with internal stakeholders
• Mature the data science practice at HubSpot by improving the breadth and depth of internal feature stores and mentoring junior analysts
• Execute analytical experiments methodically to rigorously test potential solutions and strategies
• Communicate analytic solutions to stakeholders and implement improvements as needed to operational systems

Skills and Qualifications

• Degree in statistics, applied mathematics, economics, computer science or other quantitative discipline
• 5+ years experience in data science with multiple models deployed in an operational setting.
• Expert level knowledge in SQL and python programming
• Proficient using version controls systems (git/github)
• Ability to effectively communicate data science concepts and results to non-technical audiences.
• Ability to use data to persuasively present to senior management to inform strategic decision making.

Preferred Qualifications

• Master’s degree in a quantitative discipline
• 2+ years of experience leading data science initiatives
• Experience using a deep learning python framework (tensorflow, pytorch, etc)
• Experience building natural language processing models

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply we’d love to hear from you.

Important COVID-19 Guidance (For candidates applying to roles in the United States):

Per HubSpot’s policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated.

Germany Applicants: (m/f/d) – link to HubSpot’s Career Diversity page here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a erse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot’s Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.

Sr. Analyst – Financial Data & Insights

Data Analytics / Remote

Job Overview:

Plex is looking for a self-motivated and experienced analyst with proven ability to translate data into insights and action. You’re curious and thrive on figuring out complex problems. You love ing into data and using tools like Big Query, Looker and Data studio to explore, analyze and model. You are creative, flexible and able to work effectively across time zones in a distributed work environment.

What you’ll do

• Delivering data-driven insights, recommendations, and analysis with a focus on financial performance and projections to support the Sales and Finance Teams and drive decision-making.
• Actively drive processes to create and manage both annual budgeting and monthly forecasting at detailed business unit, product, and regional levels.
• Developing Looker reports and dashboards to support and communicate the analysis to a broad range of leaders across the organization.
• Producing ad-hoc, deep-e analysis using statistical models and methods to evaluate outcomes and provide guidance to business partners.
• Identifying themes, trends, and opportunities impacting the business, and propose approaches to capitalize or mitigate.
• Working closely with Engineering and Product teams to identify and build data automation, integration or other tools to improve the effectiveness and efficiency of our metrics platform.
• Providing domain expertise, and sourcing qualitative and quantitative data from external sources, to help set our projections and KPIs to manage the business.
• Maintaining and improving existing financial performance dashboards (including developing new ones as needed) to effectively measure, manage and improve KPIs including Revenue and Cost per User, Payback time, ROI, Financial Projections, and Achievement of Financial Goals.
• Supporting Advertising, Growth Marketing, Product, and Engineering teams with Business Intelligence impacting revenue generation and cost management,including ruthlessly prioritizing the time-critical requests
• Able to use available tools and data in creative ways to fill gaps and find workable solutions.

What you bring to the table

• You have 5+ years of experience in Business Intelligence, Analytics, or Data Science, and are a passionate media consumer.
• Experience with statistical programming (e.g., R, Python, etc.) and database/SQL (e.g., Google Big query).
• Experience creating dashboards and data sources with tools such as Looker, Tableau, Google Data Studio etc.
• You have experience developing complex SQL queries to pull insights from multiple data sources – preferably using Google BigQuery.
• You’re self-motivated and able to work well in a distributed work environment.
• You have excellent interpersonal, communication, and presentation skills.
• You bring a deep understanding of the motivations that drive media consumption.
• You are super-passionate and knowledgeable about movies and TV.
• You are opinionated about the metrics and data that matters for a growing ad-supported business, and how analytics tools are implemented to deliver the most actionable information – yet are open to teaching and learning from all those around you.

Who we are

Plex is a global streaming media platform that gives millions of customers around the world the freedom to enjoy all the content they love in one simple, beautiful app. Our vision is to empower real human connections by bringing people and entertainment together. So, we’re on a mission to create a global community for streaming content that people can depend on to easily discover, experience, and share all of the entertainment that matters to them.

What sets us apart

• We are the largest independent streaming platform built by a global team of employees who are fanatically passionate about delivering the highest quality, most unified, and user-friendliest entertainment experience possible.
• We have always been a distributed organization, with people making great things happen in nearly 20 different countries and 11 time zones.
• We host epic in-person off-sites to bring team members together a few times a year.
• We are passionate about our mission and we work hard, while still providing flexibility around a schedule that works for you.
• We love what we’re building and our user community is an integral part of our development process. We actively engage with customers to understand what is working, what they want more of, and how we can be better.
• We are committed to improving the communities where we live and work with charitable contributions, partnerships, and service.

Remote Work

• Plex hires new team members in countries around the world.
• As such, Plex does not sponsor employment visas.
• All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Our hiring team can help answer any questions about location after starting the recruiting process.
• Also, please note, though we largely work asynchronously, as it relates to meetings, those generally occur between UTC 1600 to UTC 1900

The Plex Values

• Be kind, humble, and helpful.
• Approach problems with curiosity, creativity, and flexibility.
• Put yourself on the customer’s couch.
• Be a good steward. Like a boss!
• Build relationships to ensure healthy debate.
• Foster a global and erse team spirit.
• Show gratitude and give back.
• Seek balance for yourself and Plex.

Benefits

• Monthly wellness stipend
• Flexible paid time off
• Paid parental leave
• Hardware stipend
• Flextime, work from anywhere
• Comprehensive health insurance (medical/dental/vision) (US employees)
• Stock options
• 401k (US employees)
• Plex for the Planet community service opportunities

Covid-19 Vaccination Policy

• At Plex, we get our people together at least twice a year to help forge connections and build deeper relationships all while having an awesome time. As such, Plex has a mandatory COVID-19 vaccination policy, subject to legally required disability or religious accommodations, for all in person events. Please note, these events are optional.

Title: Information Security Technical Compliance Analyst

Location: Remote

Array is revolutionizing how businesses leverage and enhance consumer data. Our platform enables innovative companies and developers to seamlessly integrate credit and identity data into their apps, websites or workflows. As a remote-first company, we’re focused on providing opportunities for autonomous iniduals to have high levels of impact at the forefront of the fintech space. Continuous improvement, experimentation, and a clear mission stretch us inidually and together in service of delivering the best products for our clients and users.

The Information Security Technical Compliance Analyst will proactively manage Array’s information security risks. You will report to the Director of Information Security and is a hands-on technical role.

You Will:

• Maintain Array’s Information Security Compliance program.
• Maintain a proactive & robust fintech control environment that meets/exceeds industry best practices, including PCI DSS and SOC 2, Type 2 compliance.
• Own the development & implementation of security compliance policies that govern Array’s business operations, third party relationships, privacy, business continuity, and other business activities.
• Own and develop our security training program.
• Work with the engineering & IT teams to mitigate compliance risks and harden our overall risk posture.
• Collaborate with the legal & compliance team to integrate information security compliance policies into the broader set of compliance standards for the company.
• Maintain incident response procedural playbook.
• Produce & maintain compliance metrics & prioritize activities.

You Have:

• Degree in business IT, systems engineering, information systems, computer science, or other degree.
• 5+ years of work experience in IT Compliance, PCI/SOC Auditing, incident response, NIST & ISO 27001 standards.
• Development of SIEM analytics, dashboards, and virtual tripwires to ensure early detection of breaches and promote effectiveness of security controls as part of a proactive compliance program.
• End to end experience managing the vulnerability management lifecycle including configuring/developing the scans to interpreting and developing the remediation requirements
• Familiarity with DevSecOps concepts & best practices.
• Strong awareness of cybersecurity trends and hacking/exploitation techniques.
• Strong interest in securing cloud environments.
• Strong interest in developing 3rd party tools integration strategy/policies.
• Pristine attention to detail / analytical.
• Team player; works well with others; can build trust with external clients.

Nice to Haves:

• PCI SSC Internal Security Assessor (ISA) or Qualified Security Assessor (QSA)
• Knowledge of Cloud Security, Google Cloud Platform security & monitoring.
• Experience securing APIs and hosted infrastructure from cyber exploitation & attack.
• Knowledge of Security Across Multi-Vendor Platforms.
• Leverage DevSecOps automation to maintain effectiveness of technical security controls and conduct compliance audits of configurations, containers, clusters, and systems.
• Experience working in a startup or fast-paced environment
• Experience with ethical hacking.
• Certified in Risk and Information Systems Control (CRISC), Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA),GIAC Certified Incident Handler, (GCIH), Certified Information Privacy Technologist (CIPT).
• Software development, IT/System administrator, cloud provisioning, cyber security analysis experience.

Array Offers All Employees the Following Benefits and Perks:

• Full medical, dental, and vision, premiums covered at 100% for employees and 50% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• In-house wellness concierge and partnership with TalkSpace to support mental health
• 100% 401k match with immediate vesting
• Generous and competitive parental leave for all parents
• $2,000 medical travel coverage
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses

One of our core values at Array is to care and support one another, and that’s why we strive to create an environment where everyone feels empowered to bring their full, authentic selves to work. Diversity, equity, and inclusion foster collaboration, comfort, and confidence. We’re at our collective best when we each feel our best.

We are proud to be an equal opportunity workplace, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Title: Senior Security Engineer – Platform Security (Remote)

Location: US / Canada – Remote

Help Us Shape the Future of Healthcare At League, we’re big on building connections – both through our product and with each other. Our platform is consumer centric, personalized and always on. We’re reimagining the health benefits experience to give people a more consumer-centric way to manage their health: immediate, seamless, and tailored to their unique needs. It’s a front door to healthcare that empowers people to live healthier, happier lives. Every day. Position Summary: As a Senior Security Engineer in our Application & Cloud Security team, you will help build secure defaults into our platform practices. Successful candidates have hands-on experience in developing cloud systems at scale, are able to clearly articulate common cloud vulnerabilities, threats and risks and execute on projects that maximize security across our platform. In this role you will:

• Collaborate with Security and Engineering teams to incorporate strong security controls, apply security best practices in our development life cycle, and mitigate risks and security vulnerabilities
• Actively participate in architecture discussions and have an active role in shaping our platform security architecture
• Use threat modeling methodologies to identify risks early in the development lifecycle
• Identify security gaps and implement remediation strategies
• Participate in the security engineering incident management process and on-call rotation

About you:

• 5+ years software development and security engineering experience
• Strong experience with Kubernetes
• Strong experience with Google Cloud Platform
• Experience with Go and at least one other scripting language
• Experience with infrastructure-as-code and using automation tools like Terraform and Ansible
• Familiarity with Falco, OSSEC or similar intrusion detection systems
• Experience with government requirements/frameworks such as FedRAMP

Our platform and applications run on Google Cloud. We build our backend services with Go and MongoDB, our web apps with React and Redux, and native Android and iOS apps. We ship code to production every day, and we’re always looking to improve both the quality and speed of our releases. You may not have expertise in our particular programming languages or technologies, but that’s okay. What’s important to League is your ability to take ownership and solve problems, as well as your collaborative spirit and drive for professional growth. At League, everyone is welcome. We believe iniduals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an inidual in need of assistance at any time during our recruitment process, please contact us at [email protected].

Our Application Process: Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let’s do ours by sharing potential next steps

• You should receive a confirmation email after submitting your application.
• A recruiter (not a computer) reviews all applications at League.
• If we see alignment with League’s needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
• The final step is an offer, which we hope you will accept!
• Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.

Here are some additional resources to learn more about League: Learn more about us in this short video! League, Cleveland Clinic collaborate to make employees healthier across North America League and Loblaw bring next-generation digital health platform to customers League Completes Workday Approved Integration

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Staff Technical Writer

at Nylas (View all jobs)

Remote, United States

Who we are

Our mission at Nylas is to turn communication into inspiration and insight. We empower over 100,000 developers and over 900 companies all over the world to access, parse, and gain insights from communications data to provide better experiences for their customers and users, all while providing top tier security and compliance. To achieve this vision, we’ve raised over $175M from Tiger Global, 8VC, ScaleUp, Spark Capital, Slack, and more.

We have a huge market (every company that builds software) and a massive opportunity (the world runs on communication and data). By continuing to hire exceptional people from all different backgrounds and perspectives, we have the opportunity to make Nylas one of the biggest, most successful and equitable technology companies in the world.

Why Nylas

Nylas is an advocate for the well-being of our employees. We trust our employees and give them the autonomy to achieve their goals without focusing on when, where, and how they get there. We are a flexibility first workplace, but if Nylanauts want to work from an office, we have hubs in San Francisco, Denver, New York City, Toronto, and London.

We are also strong supporters of internal and cross-team mobility and growth. We want Nylas to be a place where anyone can be supported to grow, learn, and become the best at what they do. We’ve been named a top Startup for career growth and development by Forbes, Great Places to Work, and Comparably!

From our CTO + Co-Founder, Christine Spang:

“We have a number of folks on the team who started as an inidual contributor and became staff level or leaders in their area. I personally love seeing people reach their full potential and become successful at Nylas.”

The Role

The Nylas Developer Relations team is looking for a Staff Technical Writer to own the strategy, execution, and improvement of Nylas’ docs while working in a highly cross-functional role with product, developer relations, and engineering. We’re looking for someone who has an obsession for writing docs developers love and is eager to build a world-class documentation experience that other companies look to as an example for best practices.

As Staff Technical Writer, you will create systems to effectively manage work streams like issue reports and rollout of documentation for new API features and developer tools. You know how to manage stakeholders and their expectations, and you value building relationships. And on top of this, you’re a world-class technical writer!

You’ll get to work with a DevRel lead that is excited about docs, has Docs for Developers open while writing this JD, and understands the tremendous effort required to ship and maintain great docs. You’ll also get to work with a team of Developer Advocates who are already engaged and making contributions to docs.

If you’re looking for a role where you can get in some early wins while helping plot and build the future of documentation for a rapidly growing API platform, you will thrive here and we want to talk to you!

Responsibilities

• Grok the current state of affairs, then craft and execute an action plan for what we can do *now* to benefit developers and serve internal stakeholders who are shipping product and onboarding customers.
• Work with stakeholders to create a future vision for Nylas Documentation, and a roadmap to get there.
• Establish a partnership with our Developer Advocates, SDK team, Product team, Engineering team, and others to create the documentation our developers need.
• Build sample code, demos, and code tutorials that closely match our target customers’ use cases.
• Create a polished and delightful docs experience for developers who are integrating with the Nylas platform.
• Create release notes and changelogs tailored for their audiences, and ensure each is communicated internally and externally.
• Look for ways to ensure that documentation is well-integrated with other forms of developer enablement content created by Developer Advocates, like blog posts, live streams, and more.
• You love docs-as-code and want to automate everything.
• Serve as mentor and model for high-execution documentation

Qualifications

• 6+ years’ experience writing technical documentation for a developer audience. You’ve worked on a minimum of 2 API docs sets that are publicly available.
• Strong technical acumen; you can read and write code and have experience with a server-side language (our SDKs support Node.js, Java, Ruby, and Python, with more on the way).
• Familiarity with a number of documentation frameworks and tools, including static site generators, CLIs, and git. You have opinions on the pros and cons of different types of Documentation tooling and are flexible when it comes to choosing the right tools for the job.
• Deep familiarity with OpenAPI/Swagger and the related toolset.
• Deep experience building cross-functional relationships and establishing documentation in Product and Engineering processes.
• Automation experience with GitHub Actions, command line tools, or the like.
• Experience working with an open source community.
• You know that overall word count and page count are not the goals. Instead, you aim for lean docs that meet customer needs while offering a navigable, self-serve developer journey.

Qualities

• Enthusiasm about the Docs meta game.
• Execution mindset.
• Effective at stakeholder management and inclusion (internal and external).
• Ownership mindset.
• Intellectually curious.

Please provide links to the following with your application:

• At least 2 technical writing samples
• At least 2 open source community interactions that involve another person (PRs, PR reviews, reported issues, etc)

Perks and Benefits:

• Nylas Alumni Fund: after 3 years employment, Nylas will invest $20k into your seed round if you decide to start your own company
• Unlimited Paid Time Off (PTO): we take this very seriously as we care about the well-being of our employees
• Healthcare: 90% premium coverage for medical, dental and vision for you and your family
• One Medical onsite and tele-health membership for you and dependents
• Additional: Health and DC FSA, Life insurance, with options for STD, LTD
• Retirement Plan: match up to 3% of annual salary for 401k or RRSP contributions
• Education Stipend: $1k annual education & development benefit
• Perk card: $150 per month towards health, wellness, and other perks via Assembly
• Cell Phone: $50 per month stipend towards cell phone reimbursement
• Fully Paid Parental Leave: 12 weeks parental leave (maternity & paternity)

Equal Opportunity Employer:

Nylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.

Nylas is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also EEO is the Law.

Not sure if this is you?

We want a erse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with your application, find another team that might be better suited to your skills, keep in touch for future opportunities, or thank you for your time.

Location:  European Locations; 100% Remote; Freelance

We are seeking a Senior SQL Server Database Administrator to join our international engineering team (UK and Israel). You will be focused on providing database up and running smoothly 24/7. The goal is to provide a seamless flow of information throughout the company, considering both backend data structure and frontend accessibility for end-users. This is a remote job. You must be located in Europe in order to apply, due to our team being located in UK and Israel.

Responsibilities:

• Typical database administrative tasks including installations, configurations monitoring, performance tuning, troubleshooting, SOX support, Audit, back-up and recovery on as needed basis as well as applying patches and upgrades on-prem and in Azure/cloud
• Azure Data Factory (ADF) promotion support from Dev to Prod in Azure
• Azure SQL Database and Synapse administration and support
• Responsible for managing Development, Test, QA and Production databases and implementing future enhancements to meet the business needs of the end users
• Monitor database health – availability, reliability, performance, capacity planning
• Setup server clustering, replication, re-indexing, tune system to ensure maximum system efficiency and system availability
• Develop, manage and test back-up and recovery plans and procedures during quarterly or as desired by business, Disaster Recovery exercise
• Responsible for implementation and completion of database changes via change requests
• Work with developers/Vendors and other teams to resolve database related application issues
• Provide off hours support, and maintenance as required
• Participate as a member of a project team to help design new products or enhancements to existing products

Requirements:

• 4+ years T-SQL programming a must
• Strong development skills
• Problem solver
• Communicative and responsive,
• Flexible, willing to handle variety of areas
• Development Full cycle
• Understanding requirement
• Know how to write tech design and do unit tests (tSqlt)
• Development (T-SQL) and support QA for feature / bug approval
• Support developers and deployments
• Production support
• Deal with performance issues
• Data retrieval
• Reports / PowerBI
• Alerts configure, tracking, handling

Preferred Qualifications:

• SQL Server certification
• Experience of Sybase & Oracle database Server is a plus
• Power BI or Reporting
• Experience supporting Software development
• Storage knowledge
• Experience with Virtual Servers

Title: Data Analytics Manager

Location: Remote, USA

About iRhythm:

iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable bio sensing technology with powerful cloud-based data analytics and Artificial Intelligence capabilities. Our goal is to be the leading provider of ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 4 million patients and their doctors on a shorter path to what they both need answers.

About this role:

iRhythm Technologies is seeking a Data Analytics Manager to support the Customer Care organization by becoming their go-to source for data, reporting, and actionable insights. The Customer Care team is responsible for delivering a high-quality patient, account, HCP, and sales support. This role requires strong analytical and reporting skills, along with a deep understanding of Customer Care performance metrics, processes, and workflows. The Data Analytics Manager will be the subject matter expert on customer service/success data, providing dashboards, analyzing and monitoring business trends, and communicating with stakeholders on actionable improvement opportunities.

This inidual will be a key member of the Customer Care group at iRhythm and the subject matter expert representing the Customer Care team. This role will help define the data architecture, key performance indicators and associated reports that drive iRhythm’s business. This role has global influence cross organizationally representing the Customer Care team.

Responsibilities:

• Drive the build out of a focused reporting framework that will provide our Customer Care and Sales leadership with actionable insights to grow and manage the business effectively
• Organize and evaluate key performance metrics to understand current effectiveness.
• Enhance existing performance reports that define and measure operational performance and business trends
• Develop and deliver actionable reports and dashboards that monitor KPIs at an appropriate cadence. Identify and communicate opportunities for improvement to stakeholders
• Ensure a high level of data integrity by validating data, addressing data errors and making corrections as needed
• Participate in the design or redesign of streamlined business processes and workflows
• Provide actionable, proactive insights that drive trends in Zio Service pull through and adoption rates
• Based on analytics and trends, influence cross-organizational behaviors that drive increases in service adoption and gross margin

Requirements:

• Superior reporting and analytical skills. 6 – 10 years of experience in operational analytics and reporting with a focus on customer success/call center performance
• Significant knowledge and experience with Customer Care operations, including call center support, inventory management, customer onboarding, professional services, training, and staff utilization. Ability to assess current performance and strategize on future results.
• com expertise, particularly with ticketing functionality
• Strong Excel skills. Tableau or other enterprise reporting/business intelligence and analytics experience required
• Experience with IVR and call center telephony reporting
• Demonstrated ability to collect and assess data, analyze trends, and produce actionable insights that enable process and business improvements.
• Ability to analyze data sources and processes to ensure data integrity, completeness and accuracy
• High energy and ability to work both independently and collaborate cross-functionally in a rapidly changing environment
• Strong written and verbal communication skills; ability to present data and insights in actionable and insightful ways to a variety of audiences
• Self-starter who demonstrates good judgement, business curiosity, and actively engages with colleagues across the organization
• Medical device or healthcare experience preferred
• BA/BS in business or technology related field

This is a full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurance (all of which start on your first day), paid holidays, and PTO!

iRhythm also provides additional benefits including 401K (with company match), an Employee Stock Purchase Plan, paid parental leave, pet insurance discount, Cultural Committee/Charity events, and so much more!

FLSA Status: Exempt

As a part of our core values, we ensure a erse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.

Make iRhythm your path forward.

Title: Data Engineer III

Location: Remote

What is Calendly?

Calendly takes the work out of scheduling so our customers have more time to work on what’s really important. Our software is used by millions of people worldwide with hundreds more signing up each day. To maintain this exciting growth, we’re looking for top talent to join our team and help shape the future of our product and data usage at Calendly.

Why join Calendly’s Data Engineering team?

Calendly is looking for a Data Engineer to join our fast-growing team. This role will reside on the Data Engineering (DE) team with a focus on building our Data Platform. This platform, built on the Google Cloud Platform (GCP), ensures our company has access to timely, accurate, relevant, and proactively persuasive insights to efficiently grow the business.

Our ideal candidate will develop and maintain the enterprise data warehouse used to support and drive the growth of Calendly. They will be an influential member of the DE team to help deliver high-quality data pipelines to enable data-driven decisions while ensuring data accuracy and consistency. The right person for the job will have experience developing data pipelines built for the now and the future, have a keen eye for reliability and performance, and is a team player. This inidual should have a hunger and passion for helping the business, asking the right questions, and delivering pipelines that push the business forward – all while helping shape the team.

What are some of the high-impact opportunities you’ll tackle?

• Creation of a high-volume data platform linking all aspects of Calendly’s business
• Ensure proper, secure, and scalable instrumentation of data models in partnership with Product Engineering
• Manage performance, integrity, and security of data transfer and storage
• Identify process improvements for data intake, validation, mining, and engineering as well as modeling, visualization, and communication deliverables
• Work with stakeholders to design and deliver assets necessary for their objectives and key results. These deliverables will span both Business Intelligence and customer facing reporting
• Ensure timeliness, accuracy, and relevance of data and deliverables

This opportunity is for you if you have/are:

• 3-5 years of experience in a position designing and maintaining data pipelines, data models and reporting systems
• Strong programming skills in imperative and declarative languages – especially Python and SQL
• Experience with data modeling and cloud data warehouse experience
• Experience or with batch and streaming pipelines, i.e. Apache Spark, Beam
• Experience with orchestration techniques and frameworks like Airflow, PubSub
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

If you are an inidual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected].

Calendly is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Calendly is registered, you will not be eligible for employment.

Title: Information Security Engineer

Location: Remote

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

As an Information Security Engineer, the candidate will be assigned to the Security team and will play a critical role within the Amwell Hosting department. The Information Security Engineer will work with internal teams and external vendors to integrate security solutions across Amazon Web Services (AWS) and Google Cloud platform (GCP) environments. The Information Security Engineer position requires an understanding of cloud services as they relate to the design, deployment and security operations, and an ability to provide technical solutions and operational recommendations while maintaining secure cloud environments.

Core Responsibilities:

• Execute initiatives to improve cloud security and operational resiliency
• Evaluate new cloud services and tools in order to maintain cloud security
• Research new technology solutions and provide integration solutions to Amwell’s telehealth platforms
• Assist development teams with application and infrastructure security initiatives
• Architect and implement security solutions to streamline business processes that achieve company goals more effectively and efficiently
• Provide guidance to associates for best operational, secure, and compliant practices to ensure that all internal and client data is protected and handled in a secure and compliant manner
• Maintain uptime on all systems while making improvements to system features and usability
• Perform security incident triage and response (detection, investigations, remediation, and documentation)
• Assist with cloud security audits and configuration reviews
• Support IAM role mapping to enforce principle of least privilege for development and production environments
• Configure third party cloud service integrations to enforce best security practices
• Maintain a strong level of communication with constituents regarding status of projects, issues, or initiatives
• Support on-call rotations for the Security team
• Other duties may be assigned as needed

Qualifications:

• 5+ years of experience in Software Engineering, SRE, or DevOps
• 3+ years of experience in Linux or Windows Systems Engineering
• 2+ years of project work experience using Amazon Web Services and Google Cloud Platform
• Strong understanding of least privileged security best practices
• Experience with information technology, operations centers, security, and compliance management
• Ability to follow procedures and to identify and issues that need improvement
• Ability to investigate, understand, and document network security architecture
• Ability to communicate effectively across various levels of business
• Ability to identify operational and compliant solutions quickly and efficiently
• Bachelor’s Degree preferred

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars – our Workplace, our Workforce and our Community.

Amwell is a “virtual first” workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are! Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance

Technical Program Manager (Remote)

Fully Remote Operational Excellence

Job Type: Full-time

Description

Make a difference at OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every inidual, no matter their race, ethnicity, background, or zip code, should have a fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for iniduals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every inidual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 800 erse professionals, working remotely across 46 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day: leadership, collaboration, excellence, innovation, inclusion, and stewardship. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Technical Program Manager is a future-oriented thinker responsible for oversight of OCHIN’s initiatives relating to the implementation and adoption of tools and technologies comprising the technical program portfolio. The Technical Program Manager works with OCHIN leadership to define program goals that support the organization’s strategic direction, works across OCHIN teams to manage activities and projects contributing to those goals, and manages OCHIN’s relationship with vendors. This position is responsible for communicating throughout the organization and with the vendor to ensure stakeholders are aligned in support of program activities and are aware of products, projects, and strategic initiatives related to the tech program portfolio.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees including remote employees, contractors, interns, and new hiresto be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Essential Duties

• Supervise and coach a team including, but not limited to, Product Engineers and Analysts
• Actively seek opportunities to add value to OCHIN’s technical program portfolio for Members
• Develop OCHIN’s technical program to support the strategic direction of the organization, and organize activities in accordance with the mission and goals of the organization
• Set, manage, evaluate, and update program goals in partnership with OCHIN leadership
• Work with Product Engineers to align technical program portfolio with program goals
• Ensure activities and initiatives are executed in a timely manner and are meeting program goals
• Monitor and seek to improve adoption rates and change management for new and existing tools and technologies
• Embody OCHIN’s culture of improvement by using tools and methodologies such as the Model for Improvement and PDSA Cycles to drive change and improvement within OCHIN programs
• Provide regular reporting regarding the technical program portfolio and activities Maintain an awareness of policy and industry developments that will impact OCHIN’s tech program portfolio; align tech program portfolio with industry trends
• Work with OCHIN’s Marketing and Communications Team to develop materials and communications specific to the tech program portfolio
• Cultivate, build, and maintain relationships and communication with vendors to ensure awareness of issues, the progress of work, upcoming enhancements, and new opportunities.
• Cultivate, build, and maintain relationships with internal and external stakeholders to enhance awareness of the tech program
• Other duties as assigned.

Non-Essential Functions:

• Embody excellent time management practices, meeting commitments on time
• Appropriately escalate barriers, risks, and issues in accordance with OCHIN’s Escalation Policy Act as a change agent to foster and support a culture of improvement throughout the organization
• Lead change by modeling behavior and influencing partners
• Collaborate with internal and/or external partners to ensure effective integration of programs and to foster organizational learning
• Actively pursue continuous learning and professional growth

Requirements

• Bachelor’s degree in healthcare IT, healthcare administration, business administration, public administration, program or project management, product management, health informatics, or a related field is required. Candidates with a Master’s Degree will be given preference
• Minimum of six (6) years of experience in a similar or relevant role; seven or more (7+) years of applicable experience desired
• Minimum of two (2) years of supervisory experience or leadership roles within technical or healthcare teams highly preferred
• Experience using methodologies and tools such as the Model for Improvement and/or Lean, preferably in a healthcare or IT setting
• Experience with program or project management with IT/technical projects or equivalent experience (PMP preferred)
• Experience with product management or equivalent experience
• Experience with facilitation and change management
• Clinical experience or operational experience in a clinical setting preferred
• Proven success in internal and external relationship management with all levels of expertise from administrative to executive
• Technical aptitude to understand and obtain the knowledge required to effectively collaborate with technical teams
• Excellent communication, interpersonal, intercultural, and customer service skills
• Strong training and/or presentation skills

Work Location and Travel Requirements

OCHIN is a 100% remote organization. Work-from-home requirements are:

• Ability to work independently and efficiently from a home office environment
• High-Speed Internet Service
• It is a requirement that employees work in a distraction-free workplace

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is proud to be an equal-opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Principal Data Scientist, Strategic Operations

Location: United States

• Remote – USA
• Full time

About the team

The Strategic Operations Team collaborates with our most senior leaders to determine what we should be doing as a company (Strategy), ensure we are successfully accomplishing what we said we would do and carrying out course corrections (Business Operations and Strategic Analytics).

About the role

As a Principal Data Scientist on the team, you will derive data driven insights to support the highest levels of strategy questions at Zillow. You will be partnering with our Strategy, Business Operations, Corporate Development, and Investor Relations teams to understand business questions and creatively solve complex business problems with analytic solutions. You will be navigating large and messy datasets, selecting and applying the right technical methodologies, and collaborating with Data Science, Econ, and Insights teams to complete the analysis. You will proactively and strategically use data to identify “big picture” opportunities for the company, and share your insights to influence product and business leaders across the company.

This is an opportunity to maximize your curiosity, strategic mind, analytical skills, relationship building and presentation strengths to have a significant impact with a high level of exposure across the company. This is a high visibility team and role, with broad exposure to every part of our business and the ‘big picture’ of Zillow and exposure to key leaders across the whole company.

You Will Get To

• Influence key leaders in the business, product and data analytics using data driven insights
• Drive recommendations on big picture company strategy
• Partner closely with leadership to model, analyze, and visualize business relevant metrics that inform both short- and long-term decision-making
• Conduct high priority ad hoc analysis to surface opportunities for Zillow’s strategy and business
• Work closely with Business Operations, FP&A, Strategy, Corporate Development, and leaders in product and the business and our executive team

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In Colorado, Connecticut, Nevada and New York City the standard base pay range for this role is $137,100.00 – $218,900.00 Annually. This base pay range is specific to Colorado, Connecticut, Nevada and New York City and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Strong business insight and ability to break down business questions into analysis and insights needed to support recommendations
• Ability to jump in and conduct exploratory analysis and modeling; transform and distill combine complex and messy data into clear visualizations and useful insights using appropriate methodology
• An expert in SQL, Excel, and either Tableau, Mode, or other visualization software
• Practical knowledge of statistics
• Demonstrated proficiency in cross-functional collaboration with business, data analytics, engineering and product leaders to drive decision making
• Ability to deliver insights around business problems in a thoughtful and persuasive manner to senior leadership
• Strong project management skills with the ability to prioritize
• Highly adaptable, and able to thrive in ambiguous or uncertain environments

Qualifications

• 8+ years of experience in a combination of strategy, analytics, and advanced modeling
• Experienced delivering insights using large datasets and data visualization tools