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Title: Analytics Data Engineer

Location: Remote Canada, Remote US, Remote Germany

Now more than ever, the Internet is a utility that facilitates modern life. At Mozilla, we take this to heart, striving to build products that keep the Internet open, accessible, and secure for everyone. We handle terabytes of data every day from millions of users to guide our decision-making processes. We need your help to enable the future of Mozilla in a way that makes us proud!

The Analytics Engineering team at Mozilla is on a mission to empower all Mozillians to make data informed decisions by ensuring they have access to the data they need to do their jobs, in the appropriate format, when they need it and regardless of their data skill level. As an Analytics Data Engineer at Mozilla, you’ll be working closely with other Data Engineers and Data Scientists to build out analytics datasets that help our users better understand the business. You will:

• Help model analytics datasets that enable efficient reporting of different business activities / processes.
• Help design and build systems to monitor and analyze data from Mozilla’s products to ensure the quality, reliability and integrity of our business critical data.
• Help design, build, and improve the infrastructure for ingesting, storing, and transforming data at a scale of tens of terabytes per day.
• Work with data scientists to answer questions and guide product decisions.

General Professional Requirements:

• Proficiency with SQL and Python

• Software engineering fundamentals: modularity, abstraction, data structures, and algorithms.

• Ability to work collaboratively with a distributed team.

Specific Skills/Experience:

Our team requires skills in a variety of domains. You should have proficiency in one or more of the areas listed below, and be interested in learning about the others.

• You have experience with data infrastructure: databases, message queues, batch or stream processing
• You have experience preparing and optimizing data for use in a BI tool such as Looker (preferred), Tableau, Power BI or other similar tools
• You enjoy performing analysis and have used data to answer specific questions and guide company decisions. This role requires exploratory data analysis to help inform what we build for the rest of the organization for them to be able to conduct analysis efficiently on their own.
• You have experience building modular and reusable ETL/ELT pipelines in distributed databases/cloud data warehouses such as BigQuery, Redshift or Snowflake.
• You have experience with highly scalable distributed systems hosted on cloud providers (e.g. Google Cloud Platform)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to ersity, equity, inclusion, and belonging

Mozilla understands that valuing erse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified iniduals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at [email protected] to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Title: Head of Data

Location: Denver, CO; New York City, NY; San Francisco, CA, Remote

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k), expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

We’re looking for an experienced leader for our Data organization. You will be responsible for improving our products and customer experience by providing relevant and timely data, insights, and decisions across the organization. As one of our most senior leaders, you will play an important role in how data gets used to grow our business and deliver value to our small business customers.

The Data Team at Gusto consists of three functions: Data Platform, Business Intelligence, and Data Science. It’s a team of 50+ iniduals (and growing!) who develop and maintain Gusto’s data infrastructure, capabilities, and tools. They develop core reporting for our product and business teams and build machine learning models and data products to grow our business. As the leader of this team, you will report to the Head of EPD (Engineering, Product, Design, and Data) and be part of the EPD leadership group. We are excited to bring a thought leader to our team who can help drive leading-edge Data work at our company, and foster a representative culture that leads with data and insights to drive great business results.

Here’s what you’ll do day-to-day

• Define and own Gusto’s data strategy, aligning our data roadmap and talent strategy with the company’s strategic plans.
• Recruit, hire and retain a representative team of data scientists, analysts, data engineers and data leaders.
• Partner with business leaders and GMs to ensure that they and their teams have the tools, reporting and support to consistently make the best data-informed decisions. Proactively provide advanced analytics and insights to leaders that they may not be seeing.
• Provide technical guidance to our Data Engineering and BI leaders and their teams to build a world-class data infrastructure and platform
• Improve our credit/risk/fraud models, and analytics, forecasting and reporting capabilities.
• Build data products that can help our 200,000+ small businesses make data-informed decisions.
• Partner with our People, Legal, Compliance and Privacy teams to ensure that we are enforcing best practices and compliant standards for data privacy and security.

Here’s what we’re looking for:

• 10+ years of experience leading Data organizations, preferably at companies serving small businesses and/or consumers.
• A passionate advocate, evangelist and communicator for how to use data across an organization who can both educate and be responsive to your leadership counterparts.
• A nuanced understanding of both the power and limits of how data can inform different types of product and business decisions.
• Experience scaling Data organization through private and public phases of a company journey.
• An excellent communicator at multiple altitudes. You should be able to talk technically with engineers and data analysts, but also be adept at storytelling and decision making through insights, and not lose the executive team/other collaborators in the details of numbers and stats.
• A servant leader: You mentor, coach and grow your leads, open doors for anyone on your team or in the organization, and also identify talent gaps and fill them.
• Experience leading matrixed teams in addition to a centralized organization is ideal. For example, our Data Science team is centrally reporting but embedded within our business segments.

Campaign Manager

International (remote)

WHO ARE WE?

Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato’s mission is to be the most innovative, tech-enabled media company connecting consumers to the world’s leading brands.

The company is headquartered in vibrant downtown Delray Beach, Florida, with a unique international team across more than a dozen countries. Launch Potato’s success comes from a erse, energetic culture and high-performing, entrepreneurial team.

YOUR ROLE

This is a dynamic role where you will be supporting campaign operations: set up, tracking, delivery, and debugging. You need not just be an expert in our internal tracking systems, but quickly read through advertisers’ vendor documentation, find a solution, and clearly communicate the answer to the vendor/advertiser and internal teams. You will dig in to find problems while becoming a subject matter expert on all platforms, then teaching best practices cross-functionally.

SUCCESS LOOKS LIKE

• Building, setting up and test tracking urls across all campaigns
• Ensuring proper tracking and reporting for all inbound and outbound clicks with our advertising partners
• Reconciles reporting between our internal tracking platforms and external client platforms
• QA and setting up new creatives, offers, asking and answering questions to ensure everything is rendering as expected
• Providing feedback and task work to account managers and sales
• Communicating directly with clients to ensure campaigns are set up seamlessly
• Conducting investigations when there is a campaign discrepancy or malfunction
• Reviewing platform documentation and internal product setup to find areas of improvement
• Being responsible for analyzing server logs and making sure we are receiving the correct data
• Communicating with internal stakeholders on product improvements and process efficiencies to impact company output and revenue.
• Analyze ad hoc performance reports and make recommendations to the delivery and success of the campaign.

WHAT YOU NEED TO SUCCEED

• 3+ years of ad ops experience and expertise in digital advertising (required) and programmatic (nice to have) ecosystems
• Experience with Postback URL tracking required
• Proficient in setting up CPC, CPA, CPL, CPI, CPM, and Ping Post offer types
• Experience with Tune, CAKE, Appsflyer, Adjust or similar tracking platforms
• Proficiency in SQL, HTML, javascript, XML, and JSON are nice to have
• Comfortable reading and understanding technical documentation
• Experience using Looker, Tableau, Google Analytics or similar BI tools
• Experience with multi-event applications a plus

From Day One, we’ve been committed to having a erse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value ersity, equity, and inclusion.

We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics.

Want to make your impact in a profitable, high-growth company? Apply now!

HR Data Analyst

Remote | People Operations | Full-time | Fully remote

About myAgro:

myAgro is an award-winning non-profit social enterprise based in West Africa. We have developed a mobile savings model that allows farmers to invest their own funds in high-quality seed, fertilizer, and agricultural training to increase their harvest and income by 50-100%. Our North Star is to help 1 million farmers by 2026 lift themselves out of poverty. Learn more from myAgro’s founder and CEOhere. We recently received a prestigious Audacious Prize to accelerate myAgro’s reach in the next 5 years. Join a winning team that is changing the lives of hardworking farmers across West Africa.

About the Role:

Reports to: Data Analytics Manager, with dotted line to Director of Global People Operation

The HR Data Analyst will support myAgro in building a complete picture of our people across different domains. You will work with our global HR team to collate and relate different people data through comprehensive systems and analysis. You will: automate donor reports, analyze people data, and become an important strategic partner to unlocking myAgro’s most important asset – its people.

You Will:

• Work closely with the Global HR Operations team to:
• Automate donor and communications requests
• Compile HR data and metrics from a variety of different sources for frequent reporting (HR Dashboard, Staff Satisfaction Survey)
• Analyze data for trends and correlations across the employee lifecycle (attraction to employee exits)
• Suggest data-based improvements and contribute data for important questions in HR Ops work, including: staff satisfaction survey, performance management tracking
• Improve existing systems (HRIS, Payroll) to incorporate all of myAgro employees and people-data
• Create one system for all up-to-date people data (demographics, payroll, performance) that can eventually automate into our cloud reporting

You Have:

• 2 years of professional work experience in an analyst role
• Previous experience benchmarking and setting up systems like people management softwares, CRM or similar
• Strong analytical and quantitative skills : You get excited when you discover a handy new Excel function; you enjoy the challenge of learning new software and finding the story behind a set of numbers or data
• Familiarity with HR Operations (such as: hiring, payroll, contracts, labor law, employee benefits)
• Excellent project management: You enjoy in managing multiple ongoing projects and prioritizing goals. You problem-solve for both big picture challenges and daily issues
• You succeed in a quickly changing environment
• A passion for the mission, vision and values of myAgro

Our Benefits:

• Health insurance
• approximately 4 weeks of paid time off each year – varies slightly according to local labor laws
• Retirement plan contributions
• Professional development and laptop stipends
• The opportunity to make a difference for farmers everyday!

There is no fixed deadline as we hire on a rolling basis. If someone else is selected while you are interviewing, we will let you know and consider your application for future positions. The interview process includes the application form, the Plum assessment, short virtual interviews and typically a short written assignment or a visit to the field or one of our offices.

myAgro provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sexual orientation, marital/parental status, national origin, age, disability, political opinion, social status, veteran status, and genetics. myAgro complies with all applicable federal, provincial and local laws governing nondiscrimination in employment.

Development Advocate Analyst

AUSTIN

MARKETING – AFFILIATES AND PARTNERSHIPS

FULL-TIME REMOTE

Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting-edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We’re constantly on the lookout for great talent to join our awesome team. If you’d like to become part of Kinsta, hit apply!

As Development Industry Analyst you’ll be part of the Marketing Team at Kinsta – a crucial team to the growth and success of our company. In this role, you’ll be responsible for keeping the Marketing team up to date on relevant development and software industry trends and news, technological developments, business opportunities, and potential partnerships. You’ll also provide guidance and support to Marketing teams on strategy, messaging, and content creation.

As Kinsta’s Development Advocate Analyst, you will:

• Research and organize new technologies, frameworks, open-source projects, and proprietary software and rate their popularity and relevance for Kinsta.
• Find and follow industry new sources (Hacker News, websites and social media channels of different projects) and bring relevant industry developments to the attention of the marketing team.
• Share trends and industry developments with the Content team to inform blog, video, and course content providing content ideas and inputting email campaigns.
• Provide insight and guidance on the developer audience to Kinsta’ Sales team members.
• Review Marketing materials (written, audio, and video) upon request for technical accuracy and audience fit.
• Support the creation and review of tutorials, articles, and courses.
• Engage with people, communities, and open source projects relevant to Kinsta.

Requirements:

• Working knowledge of any of the following: WordPress, PHP (including frameworks), Jamstack/Static Sites, JavaScript, React, Next.JS, Gatsby, Node.js.
• Great communication and proficiency in written and spoken English.
• Experience working with industry and partnership research.

Bonus points:

• Experience working remotely and autonomously.
• Knowledge of an additional language.

What we offer:

• Fully remote culture with a globally distributed, international team. You can work anywhere with appropriate internet access
• We offer a flexible and relaxed working environment where everyone can work in peace
• In order to ensure that everyone has time to rest and recharge, we offer Flexible paid time off
• Our positions offer a great deal of opportunity to learn and grow with the company

Principal UX Researcher – (100% Remote US or Austin, TX)

• Austin, Texas, United States
• Remote – Texas, United States

What you’ll achieve

Join us as a Principal UX Researcher on our Digital Experience team to do the best work of your career and make a profound social impact, 100% Remote US or Austin, TX.

The Customer Sentiment organization is looking for a customer-centered researcher to conduct and support all phases of research, including development of participant screeners, test plans, moderating lab sessions, creating and delivering top-line summaries and in-depth reports. This role will be responsible for driving UX research globally across all digital properties and generating a pipeline for global business opportunities within a customer lifecycle research organization.

If you are ready to join a great team of customer advocates and pave the way to the future of ecommerce, this role is right for you!

You will:

• Uncover needs, explore motivations, and build intelligence to drive digital customer experience and product strategy working with multi-disciplinary teams
• Collect and analyze data across multiple sources to identify market trends and potential, competitive forces, penetration strategies, user biases and preferences
• Recommend future development trends on local, regional, national or worldwide basis based upon timely industry reporting
• Coordinate, execute, and present quantitative and qualitative studies including but not limited to surveys, usability studies, accessibly audits, ethnography
• Integrate within Dell’s Digital UX Design and IT teams serving as subject matter expert on the user experience, usability best practices, user-centered design, and our customers

Take the first step towards your dream career. If you are enthusiastic about exploring the human-technology relationship, balanced research, as well as passionate about driving human progress fueled by discovery then join our team.

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 10+ years of dedicated industry relevant UX Research experience with a minimum Bachelor’s degree
• Experience in user research and usability analysis specific to interactive design with proven track record in executing remote and in-person usability studies
• Proficiency in qualitative and quantitative data analysis, remote testing and mobile testing, card sorting, survey evaluation, A/B and multivariate testing, and heuristic evaluations, Taxonomy (Card Sort / Tree testing)

Desirable Requirements

• Digital product management and development process understanding (Agile, CI/CD, Lean, etc.)
• Experience applying research in a product development setting and familiarity with online (digital) behavior study methodologies, tracking data and data collection tools

Tools

• Proficiency in executing unmoderated and moderated research using Usertesting.com or UserZoom.com
• Qualtrics – proficient in execution and analysis of survey data
• Optimal Workshop

Here’s our story; now tell us yours

Dell Technologies helps organizations and iniduals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a erse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and inidual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

Title: API Integration Specialist

Location: Raleigh, NC

About the Role

Contribute to the growth of our home services lead generation business by onboarding new partners and implementing, testing, and maintaining lead buyer API integrations.

Remote Opportunities

Position is based in Raleigh, NC but open to remote candidates as long as iniduals are able to work EST business hours and have the ability to travel to Raleigh, NC 2-4 times per year, as needed.

Your Day-to-Day

• Onboard new direct deal lead buyers by integrating their API into a third party lead distribution software application
• Document new API integrations in order to support development into website UI
• Conduct quality assurance testing of API integrations once completed by the development team
• Work with team members (and clients, on occasion) to troubleshoot API integration issues before and after launch
• Maintain and support existing API integrations
• Map fields from existing databases to support integration with new partner

About You

• At least 1 year of experience integrating REST services and APIs
• Experience with API clients like Postman
• Experience with standard data formats like JSON and XML
• Experience in writing front-end requirements to support API integrations
• Clear understanding of front-end development and familiarity with back end technologies
• Has the ability to work well with a team to pursue the common goal of a digital project that commences flawlessly
• Ability to take initiative and seek out answers and work independently
• Ability to prioritize, plan, and take ownership of their work
• Ability to work in a fast-paced work environment on a number of simultaneous projects
• Ability to learn new frameworks and technologies as required
• Ability to clearly communicate integration details and implications to non-technical business partners as well as to technical team members
• Experience connecting with clients via email or phone

About Us

Three Ships started as a digital agency in 2009, and today encompasses businesses in the Sleep, Home, Auto, Legal, and Health industries with 65+ owned and operated websites that help brands connect to consumers to buy with confidence. The Three Ships team brings deep expertise from top customer acquisition, digital media, and digital marketing firms, all of which maintain our market leadership position in each vertical. We bring a digital edge through deep domain expertise, proprietary assets, thought leadership, and a unique operating system focused on value creation.

Three Ships also forms strategic partnerships with advertisers and media companies to unlock growth through performance-based marketing programs. Headquartered in Raleigh, NC, Three Ships also has distributed teams with offices in Charlotte, NC, and remote employees all over the United States.

About 3S

• Launched Fall 2017
• 3S Home targets the rapidly digitizing home services vertical
• 3S Home matches homeowners with the right service provider to meet their needs.
• Through our websites and partners, 3S Home has a proprietary audience of 25M+ homeowners and prime real estate in search engines.
• We have created a whole class and layer of guides, reviews, and ratings that are best on the Internet and editorially independent.
• We use this audience to help leading home services brands acquire new customers.

Why You Should Join Us

• Results: At Three Ships we have eleven consecutive years of profitability and a track record of successful growth in the digital marketing space.
• Stability: We are privately owned, have a holding period of forever, have no debt, have significant cash to invest we’re rock-solid financially.
• Exposure: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed 100s of employees, and run campaigns with Fortune 500 brands.
• Market Landscape: The digital home services marketing landscape is transforming. There’s no better time than now to be building a business in this space.
• Career Growth: There is no cap on growth, promotions or the opportunity to own and put your stamp on important projects. Prove your value and you will be rewarded accordingly.
• Learning: We are a small and mighty team but also have the advantage of tapping into the Three Ships ecosystem and working with subject matter experts in paid media, creative, branding, content strategy, SEO, and more. The opportunity to grow new skills and learn from smart people is endless.
• Fun: The team has a high bar for excellence, but also a real interest in each other and making work fun.

The Package

As a full-time employee of Three Ships, you’ll have access to competitive benefits, including flexible time off, health/dental/vision, 401k match, a monthly wellness stipend of $125 for house cleaning, gym membership, grocery delivery or massages, and up to $75 mobile reimbursement. If you join us in person in our Raleigh or Charlotte locations, we have an office stocked with snacks, coffee, and just about every other beverage you can imagine.

How We Hire

All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check.

User Researcher II

Location: Remote/Maryland

Fearless is looking for a User Researcher II to add to our erse team of 200+ employees (and counting!).

What you’ll be doing:

We’re looking to change the world by building software with a soul, and we want your help.

The User Researcher II plans, designs, and conducts research activities with users that help teams gain a deep understanding of the people that use the products and services we create and work on. They are responsible for conducting user research, analysis and synthesis, persona development, and usability testing to unearth human insights in order to guide the application of design of digital products and services.

What you should know:

• Preferred team member in Maryland with a hybrid work environment. Our office is located in the Spark Building in Baltimore!
• Fully remote options available for candidates located outside of Maryland.
• To protect our Fearless community, and in consideration of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, the U.S. Centers for Disease Control and Prevention (CDC), the Department of Labor, Occupational Safety and Health. Administration (OSHA), and a variety of public health authorities, Fearless is implementing a mandatory COVID-19 vaccination policy for our full workforce. This vaccine mandate will help keep our people and our community safe through this ongoing health crisis.
• All new employees must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for the position. Reasonable accommodations for qualified exemption requests will be considered

Why we’re excited about you:

We need your design and skills! Our teams typically work together to determine the right languages and tools for the job.

What other skills will help you succeed at Fearless? Glad you asked! We’re excited about candidates who:

Responsibilities and Contributions:

• Communicate research findings, conceptual ideas, detailed designs, design rationale, and goals both verbally and visually
• Present findings and articulates opportunities to cross-functional teammates and stakeholders
• Guide and leads team members in analysis and synthesis when needed
• Collaborates closely with other Researchers, Designers, Product Managers, and Engineers to identify research objectives
• Coaches interdisciplinary teams on basic research and synthesis skills, and co-facilitates synthesis sessions
• Collaborates with Visual Designers to help translate insights into visual artifacts

Research & Analysis:

• Conduct qualitative and quantitative research, managing research participants in an efficient, inclusive fashion in accordance with privacy guidelines to meet research objectives
• Develop and carries out research plans
• Implement an evidence-based approach to craft information radiators, such as user personas, journey maps, and service blueprints to communicate insights
• Design and carrie out research activities with users and team members to help them get a deep understanding of the people that use products and services
• Inform policy and proposition by aligning research activities and objectives
• Apply user-centered design practices in an agile workflow to deliver timely findings
• Conduct iterative design activities, such as observational studies, customer interviews, usability testing, and other forms of requirements discovery
• Analyze and synthesize the results of usability testing and other research methods to provide recommendations for change and improvement to products and services

Essential Skills, Experience, or Competencies:

• Experience with a wide variety of research and synthesis methods applied across the product development process.
• Experience in Usability Research. (This is required)
• Experience with user experience design, service design, and human-centered design practices.
• Demonstrated ability to align user research activities to help the team understand changing user behavior.
• Experience creating and implementing research plans.
• Experience effectively implementing a variety of research methods.
• Demonstrated understanding of the ersity of users of Government services and the need to make services usable and accessible for everyone.
• Ability to collaborate, actively network, and provide erse feedback to the team at times when information can be fully absorbed.
• Experience working in agile environments, including an awareness of agile tools and how to use them.
• Knowledge of the technologies used to build and operate digital services.
• Experience recruiting end users for research activities.
• Demonstrated ability to identify and communicate constraints and work within them.
• Ability to conduct analysis and visualization of large, multi-faceted data sets.
• Ability to operate and manage work, strategically reason, build relationships, and influence others.

At Fearless, we believe in sharing knowledge, fresh perspectives, and unique interests as iniduals and as a company, so we’re also interested to know what makes you tick. We want to know where your interests and passions lie so we can all grow together.

Compensation:

We believe in paying people fairly, so we’ve established a compensation model that ensures everyone at Fearless regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or negotiation skills is given equal pay for equal work.

So, what’s next?

Over the years, we’ve honed a 3-step interview process that helps ensure that every employee we hire is the right fit for us and that we’re the right fit for them. If we think you’re a good fit, we’ll get in touch and start scheduling your interviews!

• Cultural Ad Conversation – We’re a people-first company, so we always start off by getting to know more about you, how you work, what your career goals are, and what you’re passionate about. This is your opportunity to ask questions and get a feel for Fearless, so don’t be shy!
• Technical/Skills Interview – This is where we get into the nitty gritty of the project. During the Technical Interview, you’ll be interviewed by our Passion Coaches and/or the team’s Project Lead to make sure your skills align with the project requirements.
• Business Interview – At this point, you’ve made it to the final frontier! The Business Interview is when you’ll meet with Fearless leadership to dot the i’s, cross the t’s, and determine whether or not we’ll be moving forward with the hiring process.

Why Fearless?

Our people make us who we are. We believe that every member of the Fearless team has something to share, and we value the unique viewpoint you’ll bring to our community. But we value your community, too, so we offer fulfilling work that stays in balance with the rest of life. Because everyone has different needs, desires, and goals, our benefits offer the choices and flexibility that our team members need to live well and succeed. Here are a few highlights of our benefits package:

• Flexible schedule
• Family-friendly workplace
• 3 weeks accrued PTO + 1 week sick leave + 10 federal holidays + your birthday off
• 100% coverage of the employee-only premium for HSA, HMO, or PPO plan and Employee Wellness Plan
• Tech, education / training, and snack allowances
• Free parking in downtown Baltimore / public transit coverage
• Safe Harbor 401(k) plan with employer contributions

About Fearless:

Fearless is a full-stack digital services firm in Baltimore that delivers sleek, modern, and user-friendly software designed to push the boundaries of possibility. It’s our mission to build software with a soul tools that empower communities and make a difference so we can create a world where good software powers the things that matter.

That’s not our only goal, though. We also strive to create a purple culture that makes our employees excited to come to work every day. That’s why we encourage our employees to pursue their passions, both in and out of the office. With built-in company mentoring, continuing education support, flexible schedules, and a family-friendly work environment, we’ve created a culture that allows our team to thrive professionally and personally.

Fearless believes in equal opportunity employment. We won’t discriminate against any employee or applicant on the basis of race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as iniduals, we’re committed to providing an inclusive and welcoming environment for our team, our family members, our clients, our subcontractors, and our vendors.

Title: Application Support Specialist I

C: 5.88

Zurich is currently hiring an Application Support Specialist to join their Crop Business Operations team. The successful candidate will provide support services to internal and external customers related to an application/set of applications covering a range of responsibilities focusing on repetitive activities, following instructions and defect resolution. Is eligible to grow through project driven work as well as market and product expertise that needs to be built up to meet the number and variety of customer portfolios. Zurich is currently open to hiring talent to work remotely.

Applicant Support Specialist are responsible for a variety of tasks:

• Performs functions and tasks that provide testing and support services to both external and internal customers.
• Confirms the delivery of high-quality software products and efficient user experiences working remotely.
• Completes User Acceptance Testing (UAT) of RCIS Software Products that ensures issues and concerns are adequately identified, addressed, and communicated by bringing a strong, crop insurance business knowledge user-perspective to the policy servicing lifecycle associated with agency facing software.
• Timely reports UAT findings and/or issues and/or service performance to the software project tracking tools and workbooks.
• Participate in development of UAT test plans for projects applicable to region. Also, may help define the test approach for significant new features delivered in the software to ensure business scenarios are understood and translated to test cases.
• Provides national, regional business and applications subject matter expertise in support of assigned software execution and delivery efforts.
• Follows, adheres to, and complies with IT service management governance, standards and polices.
• Manages, researches, and responds to defect / incident escalations and complaints, working with the Business Unit to resolve inidual service issues. Supports the Production Support team in reviewing reported issues and understanding customer impacts. This includes assessing validity of national, regional issues, retesting defect fixes to confirm full resolution, and clarifying expected system behavior.
• Assist / support various efforts / tasks / requests / functions for RCIS / Zurich departments.

Basic Qualifications:

• High School Diploma or Equivalent and 3 or more years of experience in the Application Support area
  OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Application Support area

Preferred Qualifications:

• Insurance Industry Experience
• Customer support experience
• Strong technical and analytical skills
• Strong verbal and written communication
• Ability to work in fast paced work environment and multitask

Applicable Only to Jobs to be Performed Remotely in any US state

The salary range for this role is $49,000 – $61,200. This is the range Zurich NA in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed Remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (https://www.zurichna.com/careers/faq), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and iniduals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are erse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the ersity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, ersity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Title: Senior Data Scientist

Location: Remote

About AbleTo

Join our mission-driven organization, where your work matters and a ersity of ideas and backgrounds are welcomed. AbleTo is the leading provider of high quality, technology-enabled behavioral health care. We believe that everyone deserves access to high-quality care and offer a suite of technology-enabled services to empower people to lead better lives through better mental health. A proprietary platform connects iniduals with AbleTo highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches, and digital support programs. Our outcomes-focused approach is proven to improve both behavioral and physical health and lower medical costs.

Overview

The Data Science team develops and deploys data driven models to 1) target appropriate members who would benefit from our behavioral health programs using claims data, 2) optimize provider network and call center workflows using operational data, and 3) build other data products to support business stakeholders. We are a team of multidisciplinary scholars making a meaningful impact on members’ quality of life. We leverage cutting-edge technologies in feature engineering, machine learning, operations research, and MLOps. We have been playing a crucial role in the company’s rapid growth, and will continue to support internal and external stakeholders to provide high quality, technology-enabled behavioral health care.

What You’ll Do:

As a Data Scientist at AbleTo, you will work in a uniquely cross-functional capacity, helping teams across the organization apply analytical rigor to their decision-making:

• Design and implement model features using medical and pharmacy claims data, engagement data, and other data sources.
• Build, maintain, monitor and improve numerical model pipelines in one or multiple areas of Data Science expertise, such as machine learning, linear programming, causal inference, MLOps, etc.
• Collaboration: You will work with teams across the organization to design and build data-driven solutions, and add value to the company.

Who You Are:

• Advanced degree (MSc or PhD) from a highly quantitative discipline, such as statistics, physics, computer science, electrical engineering, operations research, etc.
• At least 3 years of professional/similar experience in relevant industries is required (payers,claims, digital health, epidemiology, pharma, EHR data, etc).
• Solid knowledge of statistics. Previous experience in applying statistical concepts in business / policy / research settings.
• High proficiency in Python / R, Linux and cloud computing.
• High proficiency in machine learning using xgboost, scikit-learn, Spark MLlib, etc.
• Highly skilled in data processing and analytics with SQL, Pandas (Python), PySpark, etc.
• Hands-on experience in handling large-scale datasets, thoughtful feature engineering, and predictive model pipeline development and deployment.
• Experience with production data science best practices.
• Experience with healthcare data, psychology, or operations research is a plus
• Good communication and presentation skills.
• Experienced in collaboration of machine learning product development with other engineers and scientists.
• Thrives in a team environment, and focuses on the success of the team and company.
• Both technically and strategically savvy. Strives to work smarter, not harder.
• Passionate about the advancement of technology and how it can improve our workflow.

Why You Should Join Our Team:

We’re proud to be a Great Place to Work-Certified company. We want you to show up and feel your best at work, and that means respecting your time outside of work. Our inclusive, flexible workspace prioritizes a work/life balance. We offer competitive salaries, comprehensive health benefits (for full-time employees), and professional perks such as 401K matching, fully funded HRA, and generous time off, including mental health days because your well-being is important to us.

At AbleTo, we’re empowering people to get better and stay better. Want to join us? Take the next step in your career by applying for this role today.

#LI-Remote

Follow AbleTo on LinkedIn, Twitter, and Instagram!

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.

Senior Security Engineer

Remote

Oddball believes that the best products are built when engineers understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space.

We are looking for an experienced security engineer to help improve and build out a security infrastructure for veteran facing applications and products.

What you’ll be doing

Working hand in hand with other engineers architecting and implementing security and identity solutions. You will be working closely with leadership to implement security guidelines, features, and functionality within a government environment that will shape the way Veterans and caregivers access critical data related to benefits, medical history, online scheduling, and a host of other services. Your guidance will drive the direction and format of identity management for veteran facing applications and products and will include communicating architecture choices to other team members and government leadership.

We are looking for someone with the following skillset:

• 7+ years experience in cybersecurity
• 4+ years working knowledge of DevOps, CI/CD pipelines, and application containerization
• Experience with DoD Cybersecurity and NIST guidelines
• Extensive experience understanding, leading and implementing engineering efforts against technical IAM architecture designs
• Experience in Security Operations Center practices
• Extensive experience in taking program requirements and creating an architecture vision with experience in high volume and high availability networks and systems
• Integrating security and IAM products in mid to large enterprises.
• Expert knowledge in IT, service-oriented architectures, software development life cycles, or information security platforms and applications
• Experience deploying or securing a cloud infrastructure or platform
• Detail oriented with strong verbal and written communication skills. Must be able to communicate effectively and confidently with users, team members and management
• Has strong analytical and problem solving skills, and is able to identify multiple approaches to problem solving and recommend the best solution
• Self-starter who can come up to speed quickly. Works with little direction and supervision, makes time for unplanned assignments, and adaptable to changing priorities
• Must be able to multitask and prioritize assignments in accordance to program goals
• Team player who must be able to work professionally and collaboratively with the government customer and other contract members of the project team
• Ability to obtain VA Medium-Background Investigation clearance
• Bachelor’s Degree

Preferred Qualifications

• CISSP
• Identity Lifecycle Management
• DS Logon
• ID.me

Must be located within the US

This is a salaried role. Oddball does offer tech and a continuing education stipend.

Clearances

Ability to obtain low-level federal clearance is required

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation.

Title: Senior Development Support Engineer (1452)

Location: Remote USA

Our Customers Develop Software at the Speed of Ideas

CloudBees, the enterprise software delivery company, provides the industry’s leading DevOps technology platform. CloudBees enables developers to focus on what they do best: Build stuff that matters while providing peace of mind to management with powerful risk mitigation, compliance, and governance tools. Used by many of the Fortune 100, CloudBees is helping thousands of companies harness the power of continuous everything and gets them on the fastest path from a great idea, to great software, to amazing customer experiences, to being a business that changes lives.

Backed by Matrix Partners, Lightspeed Venture Partners, Verizon Ventures, Delta-v Capital, Golub Capital, and Unusual Ventures, CloudBees was founded in 2010 by former JBoss CTO Sacha Labourey and an elite team of continuous integration, continuous delivery, and DevOps professionals.

Team description

CloudBees customers rely on our Support team to help them be successful in the use of our products. Our team is uniquely positioned to help sustain the company’s growth by providing a customer support experience that surpasses expectations. These positive customer experiences help drive annual renewals and business expansion. A successful Development Support Engineer (DSE) will use their skills and experience to accurately diagnose customer issues and get them resolved in a timely way, to the customer’s satisfaction. In addition, motivated iniduals who want to contribute in other ways will have opportunities to work on our collection of internal tools that automate the diagnosis of issues, making the entire team more efficient by reducing manual work.

A typical day in our Support team starts with a scrum meeting where we review open and unassigned cases and help each other with issues we’re stuck on. Working on active cases, we answer basic questions and also troubleshoot problems that range from the mundane to the fiendishly complicated (it helps if you enjoy a good challenge). We collaborate with each other throughout the day, via Slack or video calls. During down time, we build technical knowledge through training and tools development.

CloudBees has been a remote-work-first company since it was founded, and the majority of the DSE team works remotely. The existing team has a mix of backgrounds including system administrators, developers, support engineers, and devops engineers. We strive to provide everyone on the team with interesting challenges, opportunities for personal and professional growth, and a positive work/life balance.

What You’ll Do

• Answer customer questions about product usage and best practices
• Diagnose complex technical issues and provide solutions or workarounds
• Communicate with customers through a ticketing system, with phone support sometimes required for complex or urgent issues
• Collaborate frequently with members of the Support and Engineering teams
• Contribute to documentation
• Contribute to internal software tools to automate diagnosis of customer issues
• Work a weekend on-call rotation every 4-8 weeks (daytime hours only)

What The Role Requires

A successful candidate will have:

• Basic Linux system administration knowledge
• Good communication skills (English language fluency required)
• The ability to work independently
• The ability to build knowledge of new technologies easily
• A sense of empathy with our customers

As previously mentioned, members of our team have a variety of past work experience, and each bring a different mix of skills to our team. The following are some examples of these skills, but by no means do we expect candidates to have all of them. If any of these fit with your experience, we would love to hear from you!

• System administration knowledge, especially Linux, storage, and/or networking
• Good working knowledge of popular DevOps tools and services such as: Jenkins, Docker, Artifactory/Nexus, Kubernetes, git & GitHub
• Knowledge of common enterprise environments & technologies such as LDAP & databases
• Knowledge of common web application architectures, SSL, REST API concepts, etc.
• Understanding of Continuous Integration and Continuous Deployment concepts and practices
• Experience with cloud computing environments
• Programming experience, anything from shell scripting to Java development
• Open source community contributions, especially Jenkins
• Previous experience in customer-facing roles
• Computer Science / IT degree or equivalent work experience
• Certifications: Cloud computing providers, Kubernetes, etc.

What You’ll Get

• Gain experience working with and troubleshooting a variety of tools used widely in the tech industry
• Enhance your career by completing industry-recognized technical certifications
• Manage projects and initiatives within the team, contributing to team goals
• Potential future opportunities to grow into management, engineering, or other field roles
• Play a key role in maintaining and growing company revenue over time

We have a culture of movers and shakers and are leading the way for everyone else with a vision to transform the industry. We are authentic in who we are. We believe in our abilities and strengths to change the world for the better. Being inclusive and working together is at the heart of everything we do. We are naturally curious. We ask the right questions, challenge what can be done differently and come up with intelligent solutions to the problems we find. If that’s you, get ready to bee impactful and join the hive.

At CloudBees, we truly believe that the more erse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater ersity gender, racial, ethnic, and global are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, ersity strengthens all aspects of the CloudBees organization.

In the technology industry, ersity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide work force and commitment to global ersity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with erse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.

Title: Data Analyst – RVO Health

Location: United States

As a Data Analyst for RVO Health, you drive problem solving with autonomy, while being an expert at querying, transforming, and providing analytical insights. Our Data Analysts dig deep into the business and provide data solutions with BI, advanced analytics, and data science that drive success and enrich the user experience. As a Data Analyst, you will communicate, support, and strategize with business, tech, and data teams stakeholders. You will act as data savvy consultant, telling the data story by understanding processes, solving problems, and making business and marketing recommendations.

What You’ll Do:

• Provide strategic insights derived from digital marketing, web event and sales data that drive marketing investment and customer experience decisions
• Build compelling visualizations and interactive dashboards that enable us to democratize analytics
• Utilize statistics to identify the significance, noise and correlation in data
• Conduct hands-on advanced analytics using multiple data sources originating from different applications and systems
• Build relationships with business teams and data science teams to identify opportunities for deep analytics on customer behavior and site performance
• Work with data science, data architects, and business teams to ensure analysis and visualizations scale efficiently
• Identify opportunities to use advanced analytics to develop new strategies and improve business performance

What We’re Looking For:

• Minimum of 3+ years of experience in complex business analysis, digital analysis, or marketing analysis role
• Bachelor’s Degree in Math, Finance, Economics, Computer Science or other relevant degrees
• Proficiency in visualization tools such as Tableau or Power BI
• Extensive experience in building SQL queries across complex relational database experience
• Demonstrated ability to solve problems with creativity and little direction
• Experience leveraging customer, digital, online and offline data together to aid customer targeting & segmentation
• Demonstrated ability to synthesize data into actionable insights and communicate recommendations to leadership
• Strong interpersonal and communication skills, with a track record of working well with business stakeholders
• Knowledge of digital attribution and digital analytics is preferred
• Statistical programming knowledge (e.g., R or Python) is preferred
• COVID-19 Update:
  • Unless otherwise prohibited by law, if a candidate is successful and a conditional job offer is made, the candidate then will be required to submit proof of vaccination against COVID-19. Requests for reasonable accommodations on the basis of disability or religious belief will be considered on an inidualized basis.

“Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.”

• • Starting Salary: $75,000 – $111,000
    *Note actual salary is based on geographic location, qualifications and experience
  • Health Insurance Coverage (medical, dental, and vision)
  • Life Insurance
  • Short and Long-Term Disability Insurance
  • Flexible Spending Accounts
  • Paid Time Off
  • Holiday Pay
  • 401(k) with match
  • Employee Assistance Program
  • Paid Parental Bonding Benefit Program

Who We Are

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world.

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife.

We will use the remainder of 2022 to separate from Red Ventures and fully transition into the new entity. We will communicate fully and transparently along the way, honoring the culture, people, processes and spirit that got us to this point.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person’s merit and qualifications.

We are committed to providing equal employment opportunities to qualified iniduals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].

Technical Writer

Job Locations US

Job ID

2022-8679

# of Openings

1

Overview

Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end support for cloud, digital, data analytics, multi-language translation, and testing.

Beyondsoft is seeking a Programmer Writer for a contract position with one of our leading clients in Redmond, WA. This position is approved as a Remote-based position.

Responsibilities

• Research, develop, and write documentation components for a Software Developer audience.
• Documentation components must demonstrate an understanding of programming documentation principles and development, describe complex state-of-the-art software architectures, and describe how to develop software applications using the Software Developer Kits/Device Driver Kits, APIs, or developer tools being documented.
• Define content journeys for multiple audience types and user roles.
• Scope, plan, and guide execution of new or updated product documentation, ensuring the content is aligned to customer needs and business strategy.
• Develop a thorough understanding of product functionality and customer scenarios to deliver high-quality content and engaging user experiences.
• Design new experiences to satisfy different learning modalities and drive novel solutions to content issues.
• Leverage data and market insights for decision-making including content optimization and new content development
• Derive documentation from project source code as part of this process.
• Work with more complex technologies and a wider array of technologies.
• Develop code samples and sample applications for developer documentation.

Qualifications

• 7+ years of experience as Programmer/Writer.
• 3-5 years of experience reading and writing in C Programming Language
• Writing for Developer and Enterprise audience.
• Excellent technical writing skills.
• The ability to read or write a high-level programming language and understand the principles of high-quality software development is required.
• Experience using GitHub and Markdown
• May require the ability to develop code samples and applications.
• Must possess expert understanding of one or more major technologies, such as database design and development, networking, client/server applications, security, multimedia, or device drivers, etc.
• Must have demonstrated knowledge of broad but related areas of technology.
• The ability to be initiative-taking in solving problems is required.
• Bachelor’s degree in Computer Science or related field preferred. Work related experience may substitute for a degree.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

Title: Senior Security Architect

Location: Virtual Worker, IL, US, N/A

About Grainger:

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We’re looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an inidual. Find your way with Grainger today.

Position Details:

The Senior Security Architect will be the security strategist and technology architect supporting infrastructure and network security. You will engage with our business and technology partners to improve security posture and business outcomes. Infrastructure and networks are foundational to our overall security and so you will also be helping to secure Grainger as a whole. If you enjoy complex architectural challenges, collaborating across technology disciplines, and driving a vision for security as an enabler of business this role may be right for you!

You will lead the development of architectures, strategies, roadmaps, and bring awareness of trends in the industry to be applied to Grainger’s business goals. You will develop the patterns, frameworks, and standards for Grainger partnering with technologists from across the company. Finally, you will assist teams in the selection of technologies through PoV exercises, analysis of results, and presenting recommendations to management.

While having the skills for the role are important, as important is the ability to align infrastructure security outcomes to our enterprise. Listening to our partners and advocating for security will be important for success in this role. You will be supported by a team of security domain architects so improved infrastructure and network security will bring improved security across our whole business.

You will report to the Director, Information Security and may be based remotely or at our offices in the Chicago area.

You Will:

• Own and drive the security architecture, conceptual and logical designs, standards, and solutions within one or more domains
• Advocate for modern approaches to security challenges within the security group and out to the wider Grainger enterprise
• Be a resource for teams looking for deeper clarity, potential solutions, or recommendations for meeting security requirements
• Lead design exercises to translate security needs into durable patterns and solutions
• Perform risk assessments and identify capabilities needed to address current and anticipated challenges
• Review existing environment standards, designs, tools, and services to determine areas of weakness, inconsistency, or exposure, this while offering recommendations for remediations and maturity

You Have:

• Technical expertise with security technology architecture, design, engineering, or delivery
• Experience designing security in an infrastructure context, for example working with routing, switching, load balancing, routing, load balancers, Wi-Fi, databases, servers, and storage
• Experience with security technologies such as firewalls, IDS/IPS, NAC, EDR, encryption, IAM, WAF, 802.1x, proxies and similar
• Knowledge of leading products from vendors like Palo Alto, Cisco, Zscaler, Okta, and Microsoft
• Experience designing for zero trust and patterns such as ZTNA, zones, defense in depth, and layering
• Experience in integrated security and technology through enterprise frameworks like SABSA or SDLC practices such as Agile or DevOps
• Experience developing security frameworks based on industry standards and approaches such as NIST, ISO, PCI
• Bachelor’s Degree in Computer Science (related) or equivalent experience as a hand-on security architect/senior security engineer
• 5+ years of information security experience especially with strategy, design, or delivery of security services.
• Industry certifications are highly desired (i.e. CISSP, CCSP, or other advanced-level certifications).

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members’ inidual needs. Check out some of the rewards available to you at Grainger

• Medical, dental, vision, and life insurance plans
• Paid time off (PTO) and 6 company holidays per year
• Automatic 6% 401(k) company contribution each pay period
• Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
• A comprehensive set of emotional, financial, physical and social wellbeing programs

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

CSS Technical Writer

AUSTIN, UNITED STATES

SUPPORT (CSS)

FULL TIME

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job description

As a CSS Technical Writer, you will craft and develop comprehensive and accurate technical documentation that enables Atlassian Support Engineers to accurately and efficiently resolve customer requests. You will have the opportunity to build new and significant updates to our internal technical documentation, and you will work with multiple product teams to catalog processes and assist with process improvements.

In this role, you’ll have the opportunity to:

-Obtain a deep understanding of Atlassian products and services to translate complex product information into simple, polished, and engaging content

-Review current processes, process documentation, and internal controls

-Evaluate the effectiveness and supporting documentation for processes and develop prioritized recommendations for improvements

-Work with process owners to finalize process improvements and document process changes

-Develop comprehensive documentation that meets organizational standards

-Write content that meets the needs of the target audience, turning insights into language that sets our users up for success

-Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

-Independently gather information from subject matter experts to develop, organize, and write standard operating procedures (SOPs) and other process documentation

On your first day, you will bring

• • 2-4 years experience as a technical writer
  • Proven ability to drive progress and resolution for ambiguous problems
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience developing training materials for process changes
  • Strong verbal and interpersonal communication skills

It’s a bonus if you have:

• • Experience working with technical engineers to improve business process documentation
  • 2-4 years of experience writing SOP
  • 2-4 years of experience in process improvement
  • Experience with Atlassian products

More about our team

The Support team is growing by leaps and bounds to keep up with the rapid pace of Atlassian customers (this is a good problem to have). With this increase, stellar customer service and satisfaction remains our number one goal, and supporting that in all ways possible.

Our team is open, accepting, with varied backgrounds and talents, located around the globe, and focused on providing legendary support to our customers. We work hard and pitch in when issues arise, but always remember to have fun and celebrate our successes. When problems seem the hardest, we are at our best, pushing hard for the root cause and a solution. We all enjoy interacting with customers, problem-solving, digging into complex issues, and actively championing for customers within Atlassian.

We believe that through our roles, we positively impact millions of end-users and their experience with Atlassian products.

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we’re motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Location:  US Locations Only; 100% Remote

About Us:

Facet is a fully remote FinTech company with a mission to empower people to live more enriched lives by delivering a new standard of financial advice that elevates expectations across consumers and the industry.

We believe that unbiased, personalized financial advice that integrates into every facet of life is essential to living well. People’s financial lives are dynamic and ever-evolving, so we cover everything money touches–from starting a business to buying real estate to your investments and much more. Facet believes financial advice should be delivered with a fresh, human-plus-tech approach, that includes a CFP® professional–the highest certification possible.

The Role:

As a Lead Data Analyst, Growth & CX at Facet, you will lead efforts to develop and equip Facet teams with the information they need to run the most performant marketing and sales strategies and provide the best possible client experience. You will join the new Growth & Client Experience (CX) Analytics team within Facet tasked with modeling and understanding the financial services market, end-to-end Facet client experience, and the performance of Facet’s marketing campaigns. You will be a highly visible and leading figure at Facet by promoting sustainable reporting and forecasting strategies, building a foundation of highly standardized data requirements and models, evaluating new tools and resources necessary to enable self-service reporting and analysis, and using your analytics and communication abilities to drive evidence-based change in Facet’s strategy.

Day-To-Day Responsibilities:

• Drive improvement in Facet’s business. As a Lead Data Analyst, you will be responsible for leveraging advanced research and analytics techniques to discover ways to improve Facet’s business. You will proactively identify opportunities and prioritize your work to help Facet achieve its business priorities. You will work directly with your teammates across the business to disseminate insights and drive change in strategy.
• Lead self-service reporting and analysis. You will partner with Marketing, Sales, CX, and Product teams to plan self-service reports and analyses, work with Business Operations and Engineering teams to ensure we collect and replicate all necessary measurements in our data warehouse, model and analyze data, then present results and build self-service reporting to drive improvement in Facet’s Growth and CX programs.
• Own Growth & CX forecasting. You will build and maintain forecasting models to estimate the impact of marketing campaigns, sales programs, CX & CRM programs, and their resulting impact on net new revenue, upsell, cross-sell, and renewal.
• Govern the end-to-end analytics pipeline. You will lead prioritization discussions and contribute to documentation from measurement engineering, to replication and modeling, to research and analysis, to insight dissemination and activation.
• Collaborate on analytics engineering projects. You will contribute to our shared analytics capabilities by partnering with Facet’s Business Operations and Financial Planning & Analysis data teams to develop common, core data models in dbt and leverage shared analysis tools.

Basic Qualification:

• 5+ years of experience in a BI or analytics role, with at least 3 years of experience working with marketing and sales data.
• Proficient at sales forecasting and multi-touch, weighted attribution modeling.
• Strong understanding of core growth and CX metrics including LTV, retention, CAC, ARR, ARPC, usage, and engagement.
• Experience working with behavioral data from website and email tracking tools such as Google Analytics, Segment, and Iterable.
• Experience working with campaign, lead, contact, opportunity, contract, task, event, and case data from Salesforce.
• Experience working with engagement, ad performance, and billing data from Google Ads, Facebook Ads, and LinkedIn Ads.
• Proven ability to analyze customer behaviors to identify common pathways, describe usage of website and product features, and identify promotions that impact a customer’s experience.
• Understanding of warehouse-driven customer data platform concepts, including the development of identity resolution models – creating common identifiers to join customer data across many data sources and produce a single source-of-truth record of a customer’s history and current state.
• Proficiency with statistical techniques including regression, classification, clustering, and dimensionality reduction.
• A master of SQL.
• Experience working with an enterprise data warehouse and dbt.
• Experience developing and maintaining self-service reports and maintaining dashboards in Looker, Tableau, Google Data Studio, or similar tools.
• Exceptional organization and documentation abilities.
• Outstanding communication, data visualization, and presentation skills.

Preferred Qualifications:

• Experience with diagnostic analytics tools like Sisu.
• Experience working with survey response data from Qualtrics or Iterate.
• Experience working with customer data from third-party data providers.

Perks & Benefits: 

• $110,000 – $140,000 annual salary + bonus determined by the experience, knowledge, skills, and abilities of the applicant – Please note, our salary ranges are based on current market data. Should you feel strongly that we are not in line, we highly recommend you to reach out and let us know. We are always looking to improve on building the best place for employees.
• Equity
• Unlimited PTO
• All the benefits: medical, dental, and vision insurance, 401(k) with employer match, short and long term disability coverage (paid by Facet), life insurance options and paid parental leave
• Certification reimbursement program
• Work from anywhere in the US

Equal Opportunity Employer

We’ve consciously built an equitable and inclusive culture where everyone is welcome to bring their authentic selves to work. At Facet Wealth, we specifically look for iniduals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our clients and employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Location: US Locations Only

Location:  US Locations Only; 100% Remote

About Us:

Facet is a fully remote FinTech company with a mission to empower people to live more enriched lives by delivering a new standard of financial advice that elevates expectations across consumers and the industry.

We believe that unbiased, personalized financial advice that integrates into every facet of life is essential to living well. People’s financial lives are dynamic and ever-evolving, so we cover everything money touches–from starting a business to buying real estate to your investments and much more. Facet believes financial advice should be delivered with a fresh, human-plus-tech approach, that includes a CFP® professional–the highest certification possible.

The Role:

As a Lead Data Scientist, Growth & CX at Facet, you will push the limits of our analytics capabilities through research, experimentation, and cutting edge data modeling techniques. You will join the new Growth & Client Experience (CX) Analytics team within Facet tasked with modeling and understanding the financial services market, end-to-end Facet client experience, and the performance of Facet’s marketing campaigns. You will be a highly visible and leading figure at Facet by promoting the benefits of data science across all parts of the company, building a foundation of highly standardized data requirements and models, evaluating new tools and resources necessary to perform diagnostic and predictive analysis, and using your analytics and communication abilities to drive evidence-based change in Facet’s strategy.

Day-To-Day Responsibilities:

• Drive improvement in Facet’s business. As a Lead Data Scientist, you will be responsible for leveraging advanced research and analytics techniques to discover ways to improve Facet’s business. You will proactively identify opportunities and prioritize your work to help Facet achieve its business priorities.
• Promote the value of data science. As a new function at Facet, you will educate the team on the value and capabilities of modern data science techniques. You will inspire your teammates to ask better questions and teach them to view their work through an experimental lens. You will proactively communicate the importance of measurable processes and controlled experiments to run these programs at peak efficiency, allowing us to get from implementation to analysis quickly while curating clean, properly structured data.
• Lead research and experimentation. You will partner with Marketing, Sales, CX, and Product teams to plan research and experiments, work with Business Operations and Engineering teams to ensure we collect and replicate all necessary measurements in our data warehouse, model and analyze data, then present results and build self-service reporting to drive improvement in Facet’s Growth and CX programs.
• Develop and maintain models. You will lead the development of diagnostic and predictive models which estimate the drivers of change in core growth metrics and estimate the impact of future strategic changes. You will leverage advanced techniques to make sense of large, sometimes unstructured, datasets so that Facet teams can proactively identify the needs of our clients at all times and at different stages of the customer journey.
• Govern the end-to-end analytics pipeline. You will lead prioritization discussions and contribute to documentation from measurement engineering, to replication and modeling, to research and analysis, to insight dissemination and activation.
• Collaborate on analytics engineering projects. You will contribute to our shared analytics capabilities by partnering with Facet’s Business Operations and Financial Planning & Analysis data teams to develop common, core data models in dbt and leverage shared analysis tools.

Basic Qualification:

• 6+ years of experience in a data science or analytics role, with at least 3 years of experience as a Data Scientist.
• Strong understanding of core growth and CX metrics including LTV, retention, CAC, ARR, ARPC, usage, and engagement.
• Strong understanding of market, CX, and UX research processes.
• Experience working with behavioral data from website and email tracking tools such as Google Analytics, Segment, and Iterable.
• Experience developing evidence-driven customer segments and models based on demographic, psychographic, and behavioral data, customer journey stage, propensity to buy, product engagement, and sentiment.
• Proven ability to analyze customer behaviors to identify common pathways, describe usage of website and product features, and identify promotions that impact a customer’s experience.
• Understanding of warehouse-driven customer data platform concepts, including the development of identity resolution models – creating common identifiers to join customer data across many data sources and produce a single source-of-truth record of a customer’s history and current state.
• Proficiency with statistical techniques including regression, classification, clustering, dimensionality reduction, and experiment design.
• A master of SQL.
• Proficient with Python or R.
• Experience working with an enterprise data warehouse and dbt.
• Experience developing and maintaining self-service reports and maintaining dashboards in Looker, Tableau, Google Data Studio, or similar tools.
• Exceptional organization and documentation abilities.
• Outstanding communication, data visualization, and presentation skills.

Preferred Qualifications:

• Experience building weighted multi-touch attribution models and researching significant drivers of sales performance.
• Familiarity with natural language processing (NLP) tools and techniques to analyze call transcripts, chat logs, and survey response data.
• Experience with diagnostic analytics tools like Sisu.
• Experience working with campaign, lead, contact, opportunity, contract, task, event, and case data from Salesforce.
• Experience working with engagement, ad performance, and billing data from Google Ads, Facebook Ads, and LinkedIn Ads.
• Experience working with survey response data from Qualtrics or Iterate.
• Experience working with customer data from third-party data providers.

Perks & Benefits:

• $130,000 – $160,000 annual salary + bonus determined by the experience, knowledge, skills, and abilities of the applicant – Please note, our salary ranges are based on current market data. Should you feel strongly that we are not in line, we highly recommend you to reach out and let us know. We are always looking to improve on building the best place for employees.
• Equity
• Unlimited PTO
• All the benefits: medical, dental, and vision insurance, 401(k) with employer match, short and long term disability coverage (paid by Facet), life insurance options and paid parental leave
• Certification reimbursement program
• Work from anywhere in the US

Equal Opportunity Employer

We’ve consciously built an equitable and inclusive culture where everyone is welcome to bring their authentic selves to work. At Facet Wealth, we specifically look for iniduals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our clients and employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Location: US Locations Only

Tier 3 Support Engineer

REMOTE

Mexico City, Mexico City, Mexico

Engineering

Full time

As a Tier 3 Support Engineer, in addition to performing all elements of the Tier 1 and 2 Engineers, the Tier 3 Support Engineer is responsible for processing escalation from Tier 1 and 2 Engineers and assisting with creating and maintaining documentation for the x360 Sync product. The Tier 3 Engineer is also responsible for improving processes for both Tier 1 and 2 Engineers.

Responsibilities

• Partner Technical Assistance: Provides technical support to partners by answering phone and/or email requests, troubleshooting and identification of technical problems/challenges, correcting x360 Sync issues by researching technical documentation. Provides answers to partners, guiding partner through corrective steps either through verbal instructions and/or remote access. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced senior engineer.
• Escalation: Primarily supports the Tier 2 Engineers by providing guidance and assistance where needed, education, and acting as a point of escalation for Tier 2 Engineers. Secondarily monitors and assists Tier 1 Engineers when needed. Responsible for working with QA/QE/Development teams for escalations from Tier 3 to Engineering to drive resolution of bugs and improvements.
• Documentation: Improves partner references by writing and maintaining knowledgebase articles. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to the final resolution
• Training: Identify and learn appropriate software and hardware used and supported by the organization. Updates job knowledge by participating in educational opportunities; maintaining personal networks.
• Compliance: Avoids legal challenges by monitoring compliance with SLA’s and HIPAA regulations.

Requirements

• Must be flexible and adaptable and can stay focused and positive in a constantly changing environment
• Identifies problems; involves others in seeking innovative, simplified solutions; conducts analysis; searches for best solutions with the partner and the client in mind
• Quickly and effectively analyzes, solves, or escalates partner’s issues with a high level of professionalism.
• Able to think critically and under pressure.
• Able to provide both good verbal and written communication with partners and team members.
• Proven ability to investigate, resolve and escalate technical issues.
• Proficient in the following skills: Problem Solving, Critical Thinking, Communication (verbal/written), Customer Service/Help Desk Support, System Administration, Windows/Mac OSX Administration, Scripting, SQL and Database Administration, Networking/Advanced Networking and Firewall Configuration, Apache Administration
• Experience required troubleshooting the following environments: Windows Operating Systems (Server & Workstation), OSX, Android, iOS
• These skills are preferred: VMWare Administration, Hyper-V Administration, Active Directory Administration, Programming Concepts, C, Python, HTML, BASH, Agile/SCRUM Process

Benefits

• Work Remote Monday – Friday, 40 hours a week (no weekends)
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Years Eve, New Years Day, Zipdev Day)
• Major Medical Insurance
• Active Lifestyle/Gym Reimbursement
• Quarterly Home Office Reimbursement
• Performance-based Bonus
• Continuous Education Bonus
• Access to Training and Professional Development Platforms
• Did we mention its REMOTE

Title: Technical Consultant

Location: United States

USA REMOTE 

REVENUE ENTERPRISE CUSTOMER EXPERIENCE

FULL-TIME, PERMANENT

APPLY FOR THIS JOB

Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social.

Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.

The Technical Services team at Brandwatch provides consultative and analytics-focused professional services to our clients, ensuring that users are empowered to utilize the Brandwatch Consumer Research platform to the fullest, providing quick access to insights that could impact their strategy. We are looking for an experienced, customer-facing Technical Consultant to join this team to support a designated portfolio of our largest enterprise clients to strategize and execute upon various complex projects.

What you’ll do:

• • Become an advanced user of all products within the Brandwatch product suite, using a hands-on forward-thinking approach to solve complex problems
  • Take ownership of a set of key enterprise clients, acting as a consistent technical advisor and subject-matter expert
  • Regularly direct meetings to consult with clients of Brandwatch (in various industries and for multiple brands) and internal colleagues to accurately scope and design software-based solutions to meet stated client objectives
  • Participate in regularly cadenced client calls, and partner with the internal account team on optimal strategy and solutions for the client
  • Ideate and implement effective, scalable data analysis solutions on behalf of Brandwatch clients, including but not limited to creating and cleaning datasets, creating visual dashboards and segmenting data
  • Recommend potential options for new projects, to spark inspiration and guide existing clients to innovate and expand their capability with the Brandwatch platform
  • Present deliverables in a clear, engaging manner to internal and client stakeholders, effectively translating technical concepts for non-technical audiences
  • Work autonomously while juggling multiple deadlines, priorities and collaborators
  • Lead and guide technical analysts through solution design, while providing feedback, recommendations and suggestions

What you have:

• • 3+ years analytical experience in a business setting
  • Social Listening experience strongly preferred
  • Experience interacting with clients and presenting complex information to stakeholders
  • Experience partnering with cross-functional teams to achieve client results
  • Exceptional time-management and task-management skills, including collaborative prioritization
  • Ability to analyze large datasets, simplify complex data, and work with unstructured text, with the outcome of producing strategic insights
  • Familiarity with social media communities, networks, and tools
  • A keen eye for detail and a knack for optimizing within constraints
  • Ability to create structure in ambiguity and take in a lot of information at once to make an informed decision
  • Authorization to work in the USA without visa sponsorship

Icing on the cake:

• • Fluency in an additional language
  • Working knowledge of the Brandwatch suite of products
  • Familiarity with a programming language (Python, JavaScript, any other OOP languages)
  • Understands what an API is and basic knowledge of use cases
  • Ability to accommodate occasional domestic and international travel

What we offer:

• • Competitive salary
  • Laptop
  • Medical, dental, vision
  • Life & disability insurance
  • 401(k) with company match
  • PTO, Holidays, Floating Holidays, Sick Time, and Community Service Day
  • Casual work environment with amazing co-workers
  • Monthly company events/bonding

Our values:

• • Authentic – We value openness and integrity, and strive for both between our colleagues and customers.
  • Bold – We value fearlessness and conviction, and encourage our employees to push the company forward.
  • Creative – We value originality and curiosity, and apply both to our work at all levels and in all areas.

Sr. Data Analyst, Sales & Finance

REMOTE, SAN FRANCISCO BAY AREA

STRATEGY & OPERATIONS STRATEGY & OPERATIONS

FULL TIME

Clari uses AI and automation to drive growth and retention for high-performing revenue teams. Clari’s market-leading Revenue Operations Platform is currently processing over $300 billion in pipeline each year, and is used by over 100,000 marketing, sales, and customer success professionals across 170 countries. Customers include market leaders like Adobe, Zoom, Qualtrics, UiPath, Okta, and Workday. We constantly hear from our customers that Clari is required equipment, and that we’ve changed their lives and the trajectory of their businesses. It never gets old, and we never take it for granted. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.

We are looking for a proven Analytics professional to partner with our Revenue teams (Sales, Finance, and Customer Success) to help answer some of the toughest questions asked at Clari. You will be leveraging revenue-related data to help surface insights that impact how we understand our prospects/customers and ultimately sell to them.

The ideal candidate is an expert at working with complex data sets, has experience with data manipulation and visualization, and is passionate about all things data. They are also a self-starter who can bring deep data expertise to Clari’s industry-leading revenue process.

This is a fully remote opportunity and can be worked from any location in the United States.

Responsibilities

• • Collaborate cross-functionally to produce insights that drive revenue growth
  • Partnering with the Sales & Finance teams’ analytical requests from data modeling to visualization
  • Manage complex data models & insights that will scale with the company’s growth
  • Create presentations that highlight key findings from our data to executives

Qualifications

• • 5-7 years of experience in a Sales/Finance Analytics role at B2B SaaS companies
  • 4+ SQL knowledge (with R/Python being a plus)
  • 3+ years analyzing Salesforce CRM data
  • 3+ using Tableau for reporting/dashboarding
  • Experience with modern data stack tools like Fivetran (ETL) & Snowflake (Data Warehouse)
  • Ability to learn our data stack quickly through instruction and self-training
  • Strong ability to build collaborative, productive relationships with colleagues/teams across Clari

Benefits and Culture

• • Team-bonding activities and company-wide events
  • Flexible working hours and remote opportunities
  • Internet, phone, and wellness reimbursements
  • Paid maternity and paternity leave
  • Fertility support
  • 401(k) and college savings plan
  • Pre-IPO stock options

You’ll often hear our CEO talk about Being Remarkable. To Clari, remarkable means many things. First and foremost, we believe in providing work that’s interesting and meaningful, in an environment that’s nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work, several years running. We’d love to have you join us on our journey to remarkable!

Technical Writer

at Protocol Labs

Remote

About Protocol Labs

Protocol Labs drives breakthroughs in computing to push humanity forward. Protocol Labs is a product-development lab, but behind the protocols and tools we build, behind the research and implementations, are passionate people, teammates, and community members. Most teams in the Protocol Labs Network are fully distributed and work remotely around the world. Engineers, researchers, and operators work in the open to improve the internet humanity’s most important technology as we explore new advances at the intersection of many exciting fields (crypto, networks, distributed systems) and cultures (startups, research, open-source, distributed work).

We’re looking for a versatile, well-rounded technical writer and content strategist to help make the next version of the internet easier to build.

Web3 Stack at Protocol Labs

Web3 is the next generation of the internet that aims to create a fairer and more decentralized web. Protocol Labs aims to be at the forefront of this generational shift by researching, building, and productizing protocols to drive breakthroughs in computing and push humanity forward.

As a technical writer, you will…

Help set and steer the direction of documentation and other content for Protocol Labs during a crucial stage in its development: the on-ramp to widespread adoption of IPFS and Filecoin. This role is both tactical and strategic, and in both the short and the long term, you will be instrumental in Protocol Labs’ efforts to plan, create, organize, and continually refine content for both technical and non-technical audiences.

Day-to-day, you might update existing documentation for accuracy, draft or review documentation on new features, or create new material that makes IPFS easier to understand and use at a general level. More strategically, you might design and implement new documentation or educational resources, conduct research with the broader IPFS community, or work closely with engineering teams (including getting deeply into the code and submitting your own pull requests) to clarify fine details of our work. This is a broad-reaching role because the Protocol Labs audience includes developers and users with many perspectives, needs, and technical proficiencies. At this role’s broadest level, you will ensure that the entire community has a clear picture of what Protocol Labs’ projects and products are and how to use them for their specific needs by reducing complexity through clear, concise, and accurate communication.

We’re looking for someone who has been in the technical weeds before; you either already understand blockchain or distributed systems, or have enough technical background and interest to e in and get up to speed on this particular stack. If you enjoy ing into issues and pull requests to distill complicated concepts into sentences, structures, and diagrams people understand, this job is for you.

Lead technical projects from a content perspective. Techniques may include:

• Identifying user and organizational needs through formal interviews, informal conversations, contextual inquiry, workshops, and analytics research
• Identifying content opportunities through exercises such as content audits, comparative analyses, gap analyses, and sitemapping, and make recommendations based on what you discover

Deliver and maintain high-quality, user-centered content including:

• Create clear, accessible, and concise content through collaborating with everyone from developers to end users
• Examples might include code documentation, technical guides, API documentation, example code, landing pages, and interface messaging
• Review and provide feedback on pull requests that involve documentation, blog posts, etc, to ensure language is concise, clear, and technically correct
• Be responsible for ensuring the greater team updates readmes, docs, tutorials and comments whenever public-facing APIs or other offerings change
• Incorporate continuous feedback from users, peers, and stakeholders by leading content-focused usability and critique sessions
• Make content generation and iteration work visible and trackable in our shared project management tools, as well as through appropriate use of our existing GitHub repositories

Implement tooling to generate, format, and test documentation including:

• Maintaining, developing, and improving sites such as https://github.com/ipfs/docs (which creates https://docs.ipfs.io/)
• You should be comfortable enough in code to be able to create, edit, and test documentation-related websites

You may be a fit for this role if you have

• Have demonstrated expertise leading content work with cross-functional, iterative teams on time-sensitive projects
• Have a successful track record in creating documentation or other content to synthesize and simplify technical concepts for technical and non-technical audiences
• Understand the challenges of keeping documentation up to date with improvements in fast-changing, in-development code, and how to write just enough documentation to be helpful
• Have a technical background and demonstrated fluency in distributed computing systems or other technical concepts relevant to our work
• Have strong written and verbal communication skills in both community-facing and internal settings
• Enjoy taking initiative to solve open-ended problems

Bonus points if you have

• Experience working in or managing open-source communities
• Experience with developer relations or developer support
• Experience with fully remote, distributed organizations
• Familiarity with decentralized building blocks (blockchain, DHTs, smart contracts, p2p networking, etc.

What’s it like to work at Protocol Labs?

Protocol Labs’ mission is to improve humanity’s most important technology, the Internet. We build protocols, systems, and tools to improve how it works. Today, we are focused on how we store, locate, and move information. Our projects include IPFS, Filecoin, libp2p, and more.

As a distributed team, we hire anywhere in the world, and at various levels of experience (entry, senior, staff). We look for people with unique perspectives and erse backgrounds.

We have a great benefits package, including parental leave, contributions to your retirement, competitive pay, and unlimited time off. For U.S.-based employees, we also provide platinum-level health, dental, and vision coverage for you and your family.

If you’re passionate about the future of computing and a more democratized internet, we want to talk to you.

GDPR for Job Applicants and Candidates

When you apply to a job on this site, the personal data contained in your application will be collected by Protocol Labs, Inc. (Protocol Labs), which is located at 427 N Tatnall St #51207, Wilmington, Delaware 19801 and can be contacted by emailing legalrequests[at]protocol.ai. Protocol Labs’ data protection team can be contacted via legalrequests[at]protocol.ai. Your personal data will be processed for the purposes of managing Protocol Labs’ recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Protocol Labs, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Protocol Labs to help manage its recruitment and hiring process on Protocol Labs’ behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards.

Your personal data will be retained by Protocol Labs as long as Protocol Labs determines it is necessary to evaluate your application for employment or to assist in the hiring process. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Location:  International, Anywhere; 100% Remote

As a rapidly scaling digital payments company, Product is at the core of everything we do. We’ve built globally distributed teams and are looking for 2 Solution Architects to join us to ensure we continue to effectively scale in new & existing markets and build the best payment solutions in the world.

What you get to do:

A key part of your role as a Solution Architect in Paymentology will be guiding product & engineering teams to ensure conformation to your design, and governance through a well-formulated process.

You will work within a team product managers and multiple developers.

The ideal candidate will combine excellent technical skills and communications expertise with a collaborative approach that will demonstrate the value of communications and stakeholder engagement.

Paymentology’s Product Team currently has 2 roles open:

1. Solution Architect (Portals)

Together with the Portals team you will help design and build a state-of-the-art customer portal for Paymentology’s customers to provide the one-stop-shop for card issuing and processing.

• You must have architected customer-facing portals
• You are able to propose effective solutions to challenges identified by the Product Manager via user stories, flow diagrams and service diagrams & descriptions
• You understand business requirements; frontend and backend development and technologies
• Payment experience is a strong plus

2. Solution Architect (Rules Engine)

You will also be responsible for ensuring the definition of solution designs are in line with the broader Rules Engine strategy allowing for the appropriate integration of AI & Machine Learning at an operational level.

• You have experience of modern architectural patterns and approaches
• You have deep knowledge of AI and Machine Learning
• You are an excellent problem-solving skills and client facing expertise
• Payment experience is a strong plus

Flexible hours are a must for our remote team.

What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

We focus on building strong, erse teams built from different backgrounds,  experiences & identities.

Location:  International, Anywhere; 100% Remote

As a rapidly scaling digital payments company, Product is at the core of everything we do. We’ve built globally distributed teams and are looking for 2 Solution Architects to join us to ensure we continue to effectively scale in new & existing markets and build the best payment solutions in the world.

What you get to do:

A key part of your role as a Solution Architect in Paymentology will be guiding product & engineering teams to ensure conformation to your design, and governance through a well-formulated process.

You will work within a team product managers and multiple developers.

The ideal candidate will combine excellent technical skills and communications expertise with a collaborative approach that will demonstrate the value of communications and stakeholder engagement.

Paymentology’s Product Team currently has 2 roles open:

1. Solution Architect (Tickets)

Investigate and solve critical, complex, and highly technical issues using mostly code-level techniques – like trace and source code analysis, debugging tools, and reverse engineering techniques.

You are responsible for driving Product Engineering engagement. You can handle highly complex politically charged and financially important cases through collaboration and conflict resolution skills and act as a key collaboration point for support teams.

In this role, you will become world’s best in your area of expertise.

Besides technical talent, we are looking for people who thrive under challenging circumstances and engage in difficult situations while they learn.

Payment experience is a strong plus

2. Solution Architect (Reporting)

Together with the Reporting team you will help design and build state-of-the-art reports for Paymentology’s clients to provide insights on payments and also help clients with reconciliations requirements

– You must have architected data-driven applications/reports

– You are able to propose effective solutions to challenges identified by the Product Manager via user stories, flow diagrams, and service diagrams & descriptions – You understand business requirements; frontend and backend development and technologies – You have excellent problem-solving skills and client-facing expertise, SQL or NoSQL experience, and write performance-optimized queries – Payment experience is a strong plus

What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

We focus on building strong, erse teams built from different backgrounds, experiences & identities.

Director, Technical Support

at Customer.io

Remote

Our customers are at the centre of everything we do and the way that we support them is something that the entire team is passionate about. Prospects call out our support as their reason for being attracted to us, customers cite their experiences as reasons to renew their contract, and word is continually spreading across our market that Customer.io is a leader in support and experience.

We leverage our support as more than just a customer-facing resource. Feedback from our support team drives our Product and Engineering teams to make changes and improvements – we want our customers to drive to direction our product goes in. The experience we provide pushes our retention numbers up. The support we give provides account growth, which boosts our revenue. Our support experience is not regarded as just a standard fixture for SaaS, or a cost center – it’s our strength, and as VP of Customers, it’s my ultimate passion. If this aligns with your outlook on support and experience, read on:

As the Director of Technical Support you will be leading our existing email support initiatives and developing our live chat support from its infancy to excellence. We’re looking for someone with a strong background in support leadership, who can coach our talented team of Technical Support Engineers towards ambitious quality and ticket mitigation goals for our entire customer base.

On a day to day, you will have a keen and analytical eye on the ticket queue and conduct regular touch points with the team to ensure the program is on track and executing at a high standard of quality. You will constantly be on the lookout for ways to mitigate ticket volume, through cross-functional work with our Product and Engineering teams.

As the leader of the Technical Support team, you will be responsible for the training and development of inidual contributors to ensure that they are performing at high levels in areas such as qualityquantity balance, product expertise, tone of voice, and cross-functional communication. You will initially have the three existing team leads and our Deliverability Services Manager reporting directly to you, with opportunity to hire and/or develop team members per our hiring plan for the year. You will have the opportunity to assess our existing process, and revamp areas to improve on efficiency, customer experience, and the health and happiness of the rest of the team performing this vital task for the business.

You will report to the VP of Customers, and work with them to effectively set your strategy; other heads of department such as our CTO, VP of Product, VP of Engineering will also be instrumental resources and directors for you to work with on alignment of priorities and focus. You will lead the established support strategy execution with your experience and drive for success. You should also be ready to take escalations from any customers who need special attention or more hands-on technical assistance in order to remain satisfied with our platform.

You will be in a key position to hear feedback from customers, be it positive or negative. You’ll be ready and willing to take this to the VP of Customers, as well as our Product and Engineering teams to help them continually develop based on customer insight.

Today, our TS team is powered by Help Scout for ticketing and live chat, Github for bug and feature request logging, and (coming very soon) InSided for our Community support offering. While we mostly interact with each other through Notion and Slack, it’s not uncommon for us to jump on a Zoom pairing session to talk through specific cases or general process matters. As an incoming Director, you will also have the opportunity to implement tooling that you feel would help the team perform at the next level.

Interested in growth opportunities? So are we. We’re in search of folks who want to develop professionally as Customer.io grows.

What we are looking for:

• Located in The Americas
• Experience in a support environment for a SaaS product
• At least 5 years of experience in a support role; 2 years experience in a management role
• Experience managing a team that handles daily case volume from 60 -100; customer value from $150 MRR up to $30k+ MRR
• Excellent written and verbal communication skills
• Be motivated with a self-starter attitude
• Ability to work in a fast-paced, team environment
• Willingness to experiment with your process, and collaborate with leaders across departments

About you:

• You love striving for success
• You enjoy helping others with your experience and take pride in their development.
• You see every ticket as an opportunity to improve the customer experience.
• You take ownership of delivering results and get satisfaction from getting things done.
• You’re ready to bring new ideas and energy to a high performing team
• You’re not afraid to ask questions if you’re confused about how something works, or why it is set up in a certain way.
• You’re open to very regular feedback loops with members of the Executive Team and Leadership Team. You realise that our customers’ satisfaction is vital to our success, and your impact spreads further than just your team.
• You understand written communication is not always flawless and assume the best intentions during interactions with customers and your team. Empathy is one of your strongest attributes.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 3,800 internet businesses use Customer.io to manage, send, and track performance of email, SMS, and push notifications. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $135,000 – $160,000 USD depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO – we recommend 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 100% medical, dental, vision, and supplemental insurance for you and your dependents
• 12 weeks paid parental leave – for birth, adoption, or foster care
• 401k retirement matching – up to 5% dollar for dollar match to retirement contributions
• Health and wellness allowance – Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs
• Home office stipend – Up to $2,000 USD to help you get your home office set up so you can do your best work
• Internet + cell phone reimbursement – Up to $200 USD per month for your internet and cell phone plans
• Co-working space reimbursement – Up to $300 USD per month for those times you’d prefer to work in a co-working environment
• Learning + development – Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops – anything that will help you develop your skills
• 1 month paid sabbatical after four years at Customer.io – to treat yourself to a vacation, or spend however you choose
• Company retreats twice a year – we typically get together IRL every spring and fall, but most recently had an amazing virtual retreat!
• Flexible schedule, work anywhere you want! – as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you want

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on erse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Senior Software Engineer, Infrastructure

at Juul Labs (View all jobs)

Remote – United States

THE COMPANY:

Juul Labs’ mission is to impact the lives of the world’s one billion adult smokers by eliminating combustible cigarettes. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a erse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career at one of the fastest growing companies is compelling, read on for more details.

ROLE AND RESPONSIBILITIES:

JUUL seeks a dynamic, highly-motivated computer engineer with expert software development skills, to support our New Product Introduction and Sustaining Engineering activities. In this hands-on, cross-functional role, the candidate will be responsible for developing the next-generation of hardware and software testing infrastructure that will enable JUUL Labs to bring our hardware products to the next level. We are looking for someone who is flexible and can respond quickly, energetically, and enthusiastically to changes. Cross-functional communication skills and experience are essential. The position will interact with all engineering design disciplines plus reliability, manufacturing, component engineering, and other resources inside and outside JUUL Labs.

Key Responsibilities

• Build custom test systems to support hardware, software and firmware engineering; examples include:
  • Systems to automate hardware-in-the-loop testing of firmware and software builds
  • Systems for facilitating automated production testing of hardware in factories
  • Systems for automated data collection, analysis, and visualization for system validation and characterization
• Build custom tools to enable greater efficiency during new JUUL product development
• Develop best practices for creating, executing and managing tests on JUUL products
• Troubleshoot and bring up custom test fixtures developed by our contract manufacturing partners

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• Minimum of 5 years of relevant experience
• Excellent software development skills and coding standards
• Excellent understanding of continuous integration practices and principles
• Excellent communication skills
• Experience building automated, hardware-in-the-loop testing infrastructure and systems
• Test procedure development for embedded connected devices and platforms
• Test-fixture bringup in contract manufacturers in China
• Software Experience: fluent with shell scripting and C, expert with Python
• Understanding of serial communication protocols I2C, SPI, UART
• Experience with sensors or other ICs communicating over SPI and/or I2C
• Bonus: Experience with Real-time Operating Systems (RTOS)
• Bonus: Experience with AWS and/or GCP specifically related to cloud storage
• Bonus: Passionate for data analysis and visualization

EDUCATION:

BS in Computer Engineering or related technical field; Master’s degree a plus.

JUUL LABS PERKS & BENEFITS:

• A place to grow your career. We’ll help you set big goals – and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Boundless snacks and drinks
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision benefits

Senior Manager, IT Audit

Company Description

Dropbox is a leading global collaboration platform that’s transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to design a more enlightened way of working. From our headquarters in San Francisco to eight dedicated Studios and a worldwide team of employees who choose where they work best, our Virtual First approach is leading the way into the future of work.

Team Description

Our Finance team builds the financial infrastructure to scale our growing company. We combine analytical and strategic thinking to develop a sound financial future for our global brand. We work closely with teams across the company, as well as with external partners.

Role Description

The Senior Manager, IT Audit will take a lead role in planning, organizing, and executing information security and SOX IT audits with guidance from the Head of Internal Audit. In this role, you will be a truly collaborative partner, with opportunity to bring your unique point of view, experience and passion for the work to your IA team and internal clients.

You will help the Head of Internal Audit further refine the vision of the function and develop a roadmap for expanding team digital capabilities, including taking a leadership role in expanding the use of information systems and technologies; increasing the overall efficiency and effectiveness of internal audit activities; provide strategic assistance in the development of integrated systems/processes designed to help manage, and monitor potential areas of risk. You will build and develop an IT internal audit function and assist the Head of Internal Audit in providing assessment, assurance, and advisory support of key enterprise, compliance and general IT SOX risks. As the team matures, you will help bring automation, transformation and data analysis not only to internal audit activities but also as recommendations to functional and IT leaders in the Company.

You demonstrate strong ability and deep experience in IT SOX compliance and operational information security audits, together with relationship building and communication skills. Managing Internal Audit activities requires leading team members with a high level of initiative, providing clear direction and coaching, holding others accountable, managing projects effectively, communicating with business owners and developing and maintaining strong business relationships. In this role, you’ll provide risk insights to and collaborate with business owners across the enterprise. You have a can do attitude, a strong desire to step out of the comfort zone and learn new technology and business requirements, and grow to become a true risk and control adviser and an effective team lead. As the IT audit function is at an early stage, this role starts as a hands-on role.

Responsibilities

Internal Audit Projects

• Participates in enterprise risk assessment and help draft the annual internal audit plan
• Leads and supervises risk assessments, scoping, planning, and field work activities for a variety of IT, cyber and compliance internal audit projects and annual SOX IT audit
• Leads a team of audit resources (internal and/or external) to execute audit fieldwork (SOX IT controls, compliance and cyber audits) and ensures audit conclusions are well documented and supported and makes improvement recommendations to management where applicable
• Coordinates with external auditors in SOX 404 and financial statement audits
• Drafts clear and meaningful findings, high quality audit reports, project status reports, presentations, and other materials for Sr. Management and the Board
• Leads business partners in tracking internal audit observations to resolutions
• Deal effectively with ambiguous and unstructured situations

Internal Audit Program

• Contribute to the development of strategic plans and objectives
• Participate in initiatives in streamlining internal audit operations (e.g., internal audit automation, tool implementation, etc.)
• Proactively identify opportunities for audit process automation through use of analytics and robotics process automation

Relationship Building and Management

• Builds collaborative and trusting relationships with business partners, management, and other cross-functional stakeholders
• Interacts regularly with management and clearly communicate and articulate valuable business insights

Requirements

• Bachelor’s degrees in Information System Management, Computer Engineering, Business Administration, Finance, or related fields
• 7-10 years of experience in technology internal audit, SOX IT control testing, cybersecurity audit
• Experience in a Big 4 auditing firms and exposure to the Technology Industry is preferable
• One or more relevant professional certifications preferred (CISA, CISM, CISSP, etc.)
• Strong understanding of IT, engineering processes and cloud operational environment
• Familiarity with Oracle Fusion preferred
• Familiarity with analytics/robotics process automation
• Open to learn new technology, and adapt to new processes
• Ability to recognize risks and business concerns of the company as a whole
• Ability to manage conflicting objectives, groups, and iniduals across functions or organizations
• Have a sense of urgency and be able to work in a fast pace environment
• Strong analytical & critical thinking skills and ability to handle multi-projects with prioritization
• Highly detail oriented, with a strong propensity for high quality work product
• Motivated self-starter who works well inidually and in teams
• Ability, competence, and confidence to lead people
• IT, engineering or cloud operation experience is a plus
• Some travel may be required

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

Benefits and Perks

• Generous company paid inidual medical, dental, & vision insurance coverage
• 401k + company match
• Market competitive total compensation package
• Free Dropbox space for your friends and family
• Wellness Reimbursement
• Generous vacation policy
• 11 company paid holidays
• Volunteer time off
• Company sponsored tech talks (technology and other relevant professional topics)

Senior Technical Writer (remote)

Customer Success – Remote – Full Time

Nozomi Networks is the leader of industrial cybersecurity. Whether our clients need fast product enhancements, onsite engineering support, or rapid deployment across continents, we deliver. We accelerate digital transformation by providing exceptional network visibility, threat detection and operational insight for OT and IoT environments.

Key Responsibilities:

• Plan and create new product-focused technical content for administrators, end-users, and internal employees by collaborating with Nozomi’s cross-functional group of subject-matter experts, including Engineering, Product, Support, and Solution Engineering teams.
• Help drive strategy to develop, write, and maintain technical content, including procedures, conceptual prose, reference material, tables, and images.
• Maintain and revise documents mirroring the evolution of Nozomi’s products Vantage, CMC, and Guardian
• Write and review knowledgebase articles for both internal and external publication (XWiki); plan information architecture and facilitate content creation by subject matter experts.
• Partner closely with subject matter experts to ensure that the product documentation is easily discoverable, intuitive, simple to maintain, and of the highest quality.
• Engage with Nozomi Support and customers to understand the Nozomi product experience. Advocate for users by providing UX and feature design input and feedback.

Qualifications and Requirements:

• Skills and abilities comparable to 10+ years in technical publications as a primary contributor creating product documentation for enterprise software solutions
• Familiarity with these key content creation tools: oXygen XML , DITA, and Git
• Working knowledge of multi-channel publishing and web responsive content
• Bachelor’s degree, or its equivalent, in a related field such as Computer Engineering, Computer Science, English, or Literature
• Proven track record of delivering high-quality technical content on a deadline and with minimal editorial support
• Ability to build rapport with technical stakeholders, including Product, Engineering, Support, and Solutions Engineering teams
• Exemplary communication skills (both spoken and written) and interpersonal skills that facilitate information gathering tasks
• Ability to create consensus among differing perspectives
• Fluency in written and spoken English

Nice to Have

• Familiarity with Nozomi’s additional content creation tools, such as Adobe Acrobat, Docusaurus, Docker, YouTrack, and TeamCity.
• Experience in the field of OT/IoT/IT cybersecurity.

Title: Infrastructure Security DevSecOps Engineer

Location: Remote

Airtable’s mission is to enable anyone to create software. Users can only create fearlessly when they trust that their data is safe with us. Therefore, security is built into everything we do: product design, feature development, architecture, operations, and customer support.

The Infrastructure Security Team at Airtable is responsible for ensuring the protection of customer data and internal services throughout our global environment. We maintain a close partnership with engineering and IT teams, but work with everyone across our organization. In this role, you’ll find endless learning opportunities and projects to test and refine new skills. If you’re driven to partner, learn, and grow, you’ll be right at home here.

Learn more about our Engineering team and values here.

What you’ll do

• Leverage your DevOps expertise to improve the security of Airtable’s platform for all of our customers
• Build and refine tools that help detect and mitigate security flaws within our infrastructure build processes
• Automate detection and remediation of service and container vulnerabilities
• Improve our engineers’ development experience by empowering them with data they can use to make informed security decisions
• Cultivate relationships throughout the company to enhance our security culture

Who you are

• 3-5+ years experience as a DevOps engineer
• A history of and passion for automating manual processes
• Moderate familiarity of common AWS services, APIs, and the CLI
• Experience with common infrastructure development patterns, including the use of CI/CD tools to securely build and deploy container images and AMIs
• Ability to collaborate with colleagues with varying levels of technical expertise

Nice-to-have

• Experience with Terraform, Ansible, or CloudFormation
• A demonstrable understanding of information security best practices, standards, and tools
• The ability to look beyond CVSS scores and articulate practical risks to partners
• We value practical skills and collaboration over certifications, so any examples of your work you can share (e.g., public projects or GitHub contributions) are appreciated

What We Offer

• We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
• High deductible health plan available with health savings account contribution
• Complimentary One Medical membership for iniduals and dependents
• Monthly Lifestyle Wallet to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
• Complimentary mental health support via Modern Health
• Family planning support via Carrot (fertility, adoption, and surrogacy)
• Flexible and generous time off and sick time benefits
• 16 weeks of parental leave
• Annual Learning & Development wallet to support your career development
• Emergency backup care for dependents
• Access to financial planning and legal support
• Supplemental reimbursement for Gender Affirmation procedures and services
• Access to pre-tax Transportation & Commuter Benefits

About Airtable

Airtable is working on the next computer revolution: one where anyone even without technical training can create customized applications that fit their needs, build more interconnected teams, and take part in a growing community of people who share what they create. Founded in 2012 and headquartered in San Francisco, Airtable powers teams at more than 300,000 organizations around the world. Our most recent funding round valued Airtable at $11.7 billion and raised $735 million in additional capital, and we’re just getting started!

Please see our Privacy Notices for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process. For US applicants, click here, and for UK applicants, click here.

Title: Software Architect (L6) – Flex Architecture

Location: Remote – US

See yourself at Twilio

Join the team as our next Flex Architect

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support ersity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to work with Engineering and Product to define the architectural roadmap for Flex.

Flex is looking for a seasoned software architect with deep experience with distributed systems and platform engineering principles. You are passionate about operational excellence and know how to build software that delivers it. You are able to think at scale, define, and meet stringent availability and performance SLAs while ensuring quality and resiliency challenges across our erse product and tech stacks are addressed.

Responsibilities

In this role, you’ll:

• Engage with Flex and other Twilio teams to provide a vision for a data in transit and rest where multiple teams and customers contributes to
• Deliver mechanisms for reduce engineering toil
• Ensure Flex builds a resilient, scalable and programmable platform to our customers
• Work closely with Product to generate a roadmap and adhering to principles
• Work closely with Engineering teams to ensure that solutions are compliant, reliable, scalable and loved by our customers

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values erse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 7 years of experience in designing platforms platforms
• Are an API first developer who understands the power of platforms
• Expert knowledge of relations and non relational datastores
• Expert knowledge of queuing and messaging systems
• Expert knowledge of schemas and IDL framework to support data at rest and transit
• Domain driven design experience
• Can successfully lead teams through very challenging engineering problems
• Excellent communicator and consensus builder
• Have demonstrated the ability to design complex systems in an iterative and evolutionary manner
• Have the ability to balance long-term objectives with urgent short-term needs
• Partner with Product to define tangible product objectives and work with engineering on how best to achieve them
• Public cloud experience, AWS, Azure, GCP, OCI

Desired:

• AWS expert, knowledge of Aurora, DynamoDB, ElasticCache S3, SQS, SNS
• Kafka, MySQL experience
• DeveloperXP champion incrementally improving productivity of engineers
• OpenAPI, AsycAPI, grpc experience
• Leading inter team and inter organization initatives, preferably with hands on experience delivering prototypes

Location

This role will be remote based on US East coast

Approximately 5% travel is expected

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions.

(Location dependent information)

Colorado applicants:

• The estimated pay range for this role, based in Colorado, is $213,120 – $266,400
• Additionally, this role is eligible to participate in Twilio’s equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

IT Administrator

at Pivot Bio

Remote, US

About Pivot Bio:

Fueled by an innovative drive and a deep understanding of the soil microbiome, Pivot Bio is pioneering game-changing advances in agriculture. Our products harness the power of naturally occurring microbes to provide nutrients to crops and new sustainable ways for farmers to reduce the usage of fertilizers as they work to help feed the world’s growing population.

Read/Hear more about Pivot Bio on Forbes or PBS News Hour.

Position: IT Administrator

Preferred location: Remote, US

The IT department supports Pivot Bio and its employees by addressing day-to-day technical needs, spearheading company initiatives, and formulating sophisticated solutions to complex business problems. As internal teams within Pivot continue to grow and expand, we expect that it will become increasingly important for us to expand the capabilities that we offer regarding technical services and support.

We are looking for a Network Administrator to join the IT team and work in our IT Engineering team when it comes to network, Identity Management, Single Sign-On, Azure/AWS/EC2, and security. You will also collaborate closely with research & development, business operations and our infrastructure team to help implement Pivot’s long-term technical strategies. This role is a particularly good fit for technical experts who have a history of solving complex problems with creative technical solutions.

Responsibilities:

• Maintain appropriate service levels for office systems, including Windows, OSX, WSL, and Linux servers, networking/telecommunications, cloud services, other digital devices/services.
• Collaborate across the team and organization to ensure business continuity for essential services and equipment, designing, implementing, and testing disaster recovery plans.
• Troubleshoot, diagnose, and coordinate resolution of TCP/IP networking issues, including VPN links, routing diagnostics, Wi-Fi networks, and bandwidth allocation/management.
• Administer and configure firewalls, VPN gateways, routers, switches, and voice systems with security and scalability in mind.
• Experience with information security technologies like, event log management, intrusion detection, anti-virus, vulnerability assessments.
• Contribute to management of Azure AD, Office 365, SharePoint, and various other systems.
• Establishing good relationships with all departments and colleagues.
• Travel up to 25%
• Additional duties as needed.

Qualifications and Experience:

• Technical expert with 6+ years of experience as a Network Administrator or Server Administrator.
• Experience building technical solutions for internal customers with complex requirements.
• Experience with AWS and Azure
• Experience with Meraki networks
• Experience with Microsoft environments (Office 365, SharePoint, & Azure AD)
• Experience with Google Workspace
• Experience with Apple Business Manager
• Experience with Route 53 and DNS configurations
• Experience with network implantations regarding new site buildouts and infrastructure updates.
• Excellent communicator who can instantly connect with a range of stakeholders from academics to industry scientists, to project leads.
• High standards for customer-facing work.
• Experience as a technical leader on technical projects which span several months & cross-functional teams.
• Valid driver’s license
• Experience working in a growing startup environment, preferred.
• Background or interest in agriculture and/or plant-microbe interactions, preferably in an industry setting, preferred.

Must be authorized to work in the United States.

What we offer:

• Competitive package in a disruptive startup
• Stock options
• Health/Dental/Vision insurance with employer-paid premiums
• Life, Short-Term and Long-Term Disability policies
• Employee Assistance Program with free referrals and discounts
• 401(k) plan, 3% Match
• Commuter benefits
• Annual Training & Development support
• Flexible vacation policy with a generous holiday schedule
• Exciting opportunity to work with a talented and fun team

Senior Manager, Inventory Innovations

• Schedule: Full-time
• Brand: Hilton Corporate
• Job: Technology

Work Locations

Hilton – Shared Services – McLean

7930 Jones Branch Drive

McLean 22102

Job Description – Senior Manager, Inventory Innovations (COR012CB)

The location for this position is virtual/remote

Hilton’s Customer Experience (CX) organization is comprised of team members driving our product management, experience design, commercial capabilities and support, and call center functions. These functions are the core of Hilton’s commercial engine and are key to Hilton’s ability to drive profitable growth.

What will I be doing?

As the Senior Manager Inventory Innovations, you will coordinate and collaborate with leadership, and internal partners to guide the prioritization, development, and implementation of a new commercial UI which will facilitate Hilton’s global Inventory vision. As part of Hilton’s Customer Experience and Capabilities group, you will work closely with business and technology partners to identify, define requirements, and schedule the delivery of these capabilities to allow business strategies and drive business and customer outcomes.

More specifically, you will:

• Assist in the delivery of an aligned Commercial UI roadmap including replacement of the current toolset while building configurable options for new inventory innovation of the future
• Document, manage, and build a backlog of requirements through extensive research gathering
• Apply analytical skills to examine data, ideas, identify assumptions and obtain detailed information to support the delivery of the commercial UI. This includes ensuring solutions are focused on providing efficient service, groundbreaking user experiences, and improved adoption results, both on and above property
• Analyze and understand the functional purpose, integrations, hardware, software of the supported Inventory capabilities to ultimately solve problems and communicate effectively during the product outcome.
• Facilitate the implementation of the Commercial UI into the business teams working alongside activation and support teams to ensure smooth transition to production, with specific focus on feedback and usability to fold back into the development and roadmap cycle
• Conduct and/or facilitate usability testing, documentation of the results, and communication to partners
• Conduct and/or facilitate user acceptance testing for the Commercial UI including enhancements by preparing and performing test cases, communicating and validating results with project team members, and documenting results and sign-offs

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

• Critical thinking and strong analytical skills with the ability to use logic and reasoning to identify the strengths and weakness of alternative and differentiated solutions
• Ability to collaborate with multi-functional teams to document, conceptualize and evaluate viability of long-term capabilities and enhancements
• Multi-tasker, who handles multiple projects and priorities rationally, with ease under time constraints to optimally balance concurrent demands
• Self-motivated taking initiative in identifying, prioritizing, and implementing tasks with a personal commitment to succeed
• Effective research, analytical, and problem-solving skills
• Proficiency in development, design, or delivery of new User interfaces for large cohorts
• Experience with developing roadmaps, detailed requirements, and writing use cases/user stories from the requirements
• Experience with conducting usability testing, documentation of the results, and communication to partners
• Strong problem-solving skills to resolve issues effectively and creatively while maintaining a high level of flexibility, partnership, and integrity

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Ten (10) years of professional experience
• Five (5) years of experience within hospitality/travel, Information systems, Product management, or Technology delivery

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Twelve (12) + years of professional experience
• Two (2) years of experience developing/optimizing User interfaces
• Exposure to cloud platforms, technologies, and product environments
• Project Portfolio Management (PPM) or Agile development knowledge

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a erse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voicesalong with those of our Guests, Owners, Suppliers, and Partners to cultivate a erse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value ersity at our company. We will ensure that qualified iniduals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado applicants: Please click here for additional information.). Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

Senior Salesforce Developer (Remote)

PALO ALTO

ENGINEERING

FULL-TIME

About the Role:

Science Exchange is looking for a Senior Salesforce Developer to join our engineering team. The Senior Salesforce Developer will be involved in the full development life-cycle from technical design to development, testing, and deployment, and be responsible for translating designs and prototypes to code leveraging out of the box features and custom development. The successful candidate will need to have hands-on expert implementation/configuration/development experience with the Salesforce platform and APIs.

About engineering at Science Exchange

“We focus on results, encourage mastery, and enjoy the benefits of being part of something big without the frustrations of corporate work culture”.

Intriguing, right?! That’s how one of our developers described our team.

About You:

You will partner with our Product Team to create great solutions to complex problems. This work is substantially more challenging than merely pushing strings around. We already operate at scale, and we are looking for ways to build out new features, refine the existing platform, and enhance performance as we continue to support a world-class operations team.

We believe in being agile as a way to focus on delivering real business value without wasting time on things that do not support our ability to deliver those capabilities. You will be a key part of a small team that works hard every day to creatively build great software and systems.

Qualifcations

• • You should have a Salesforce developer certification such as Platform Developer II. Demonstrated equivalent experience will be considered.
  • You should have an expert understanding of Apex, SOQL, Email services, as well as SOAP and REST APIs.
  • You should have experience integrating Salesforce with external systems.
  • You should be able to guide fellow developers in best practice Salesforce development.
  • You must be a great communicator. We are largely remote across the US and Europe, so we need to be able to get on the same page about what we need to do, where the problems are, and how to collaborate to fix them. We are not looking for loners, but we are looking for highly qualified, independent professionals who can dig into hard problems on their own.
  • You will be part of a great team, but you will still need to be a creative, self-starter who can bring imagination and skill to bear in delivering your own stories.
  • You will guard the security and integrity of our information systems with a fierce determination to deny entry to all unauthorized and malformed requests.
  • You will collaborate with our team and our partners to build great APIs into our core platform business services.
  • We are looking for a special kind of developer who wants to be a member of a strong team of peers and is not just looking for another job. We want someone who is eager to learn and grow as a software developer.

Education and Experience

• • We require a B.S. in Computer Science or equivalent experience because we believe that a deep understanding of algorithms, data structures, linear algebra, operating systems theory, and database theory are essential to succeeding in this domain.
  • You also need solid experience with agile development, remote collaboration via GitHub (or a similar hosted git platform), object oriented thinking, and design patterns.
  • Experience with Ruby and Rails is a plus.

About Science Exchange:

Science Exchange is a rapidly growing SaaS company that powers R&D outsourcing for the world’s top life sciences companies. Our marketplace gives scientists access to the innovation and research they need, and our platform fully automates R&D outsourcing from source to pay so scientists can focus on what they love—science. We’re looking to expand the revenue organization with iniduals who are intellectually curious, are strong advocates for their prospects and customers, and who want to join our mission to improve the efficiency and quality of scientific research.

Science Exchange was seeded out of Y Combinator in 2011 and has raised nearly $70M from top venture funds, including USV, Maverick Capital, and Norwest Venture Partners. We’re a remote-first company with employees all over the U.S., Europe and Asia/Pacific who exemplify our F.O.R.C.E. values (Fearless, Open, Respectful, Curious, and Entrepreneurial).

Ready to join us?

Science Exchange is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

REMOTE USA

OPERATIONS – IT

FULL TIME

Docebo’s Cloud Systems Administrator will be an enthusiastic champion focused on getting the most out of our technology investments and ensuring that Docebo’s core values are represented in the way we deliver and support our technology solutions. Showing a passion for customer service and quality work, the Cloud Systems Administrator will display both a high level of technical competency and the ability to help adopt industry-standard IT service delivery frameworks. Exhibiting exceptional communication skills and the ability to translate business requirements into technical solutions will be key to ensuring success in this role.

This role will also act as a second level point of escalation and technical mentor for all Service Desk technicians, additionally, the Cloud Systems Administrator will work in partnership with the Information Security team to design, implement and measure the effectiveness of appropriate security and privacy controls.

Responsibilities

• Research, recommend and lead the implementation and ongoing improvement of Docebo’s Corporate Tech Stack.
• Plan, test, document and lead execution of regular maintenance and changes to Docebo Corporate Tech Stack
• Ensure the continual improvement of key cross-departmental processes and solutions including Cloud-based directory services, Exceptional employee onboarding experience, Automation of multi-system workflows
• Responsible for the accuracy of the Corporate IT asset management inventory
• Act as a technical mentor and point of escalation
• Act as primary incident coordinator during incident response activities
• Participate in the development of IT policies, standards, processes and guidelines
• Participate in the development and delivery of IT-related awareness training
• Participate in the Docebo On-Call rotation

Requirements

• English fluency (Both spoken and written)
• Ability to work in EST office hours
• Minimum 3 years of experience delivering cloud-based IT services
• Previous experience with ITIL or other IT service delivery frameworks
• Commitment to quality documentation
• Strong organisational skills and ability to multitask while keeping stakeholders informed
• Ability to analyse problems and propose solutions
• Innovative thinking and vision
• Ability to work in a fast-paced, dynamic environment

Preferred requirements

• Bachelor’s Degree in Computer Science, Information Systems or a related field of study preferred
• Experience with automation workflows, including the ability to create custom scripts in various languages
• Knowledge of industry-standard cloud architectures (GCP, Azure, AWS)
• IT and Information Security Certifications

Benefits & Perks

• Inclusive and flexible work environment
• Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
• Employee Share Purchase Plan
• Career progression/internal mobility opportunities
• Three employee resource groups to get involved with (the Docebo Women’s Alliance, PRIDE, and Green Ambassadors)

About Docebo

Here at Docebo, we power learning experiences for over 2,600 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do – Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to ersity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any iniduals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations (at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

Title: Senior Analytics Manager

Location: United States

Classifications: Remote

We are looking for a curious, driven Analytics Manager to help us keep Upwork safe from bad users and build an easy-to-use/low-friction platform for our good users. The Analytics team works with Product and Operations to understand how both good and bad users interact with Upwork. We develop ways to predict who’s who (using Machine Learning and other tools) and put in automated and manual safeguards to ensure that good users can use Upwork easily while making it difficult for bad users to exploit the good. We A/B test religiously.

You will lead and grow a small team of analysts working within Trust & Safety. Your primary responsibility will be to empower, guide, and up-level your team, so that they can contribute to the growth of Upwork. You will be a player-coach. A mentor/technical leader that your team can lean on while taking on the hardest problems in your domain!

The Upwork Analytics team harnesses a wealth of data to empower our leaders across the company and drive thought leadership on critical projects. We strive to constantly improve our understanding of how users grow their business through Upwork and lead key analyses that accelerate growth. This is an opportunity to join an outstanding and growing team with an inclusive culture that delivers meaningful insights to the entire company!

Your Responsibilities:

• Be the rock that supports your team, the guide that shows them the path, and the leader that revels in their success.
• Use outstanding technical/business skills to train/help your team while knowing when to step back and let them find their way.
• Hold your team accountable while creating a safe/protected space to let them fail
• Contribute to solving the complex problems inherent to a double-sided marketplace. Deliver undiscovered insights to key partners that compel changes in corporate strategy and product decisions.
• Partner with the Leadership Team, FP&A, and the larger Analytics community in asking difficult questions about the inner workings of our marketplace, specifically as they relate to Trust & Safety, and then leading the effort to answer those questions.

What it takes to catch our eye:

• Showcase extensive experience leading analytics projects end-to-end and thriving in a multifaceted, fast-paced environment. Show us that you’ve made a difference with tangible outcomes in previous roles.
• Combine strong SQL skills, BI proficiency (Looker experience preferred but not required), a working knowledge of A/B experiments, and a demonstrable understanding of statistics.
• Show passion for getting into the details – write code, dig into data, iterate quickly and take action.
• Previous experience in a marketplace or eCommerce business.

Title: Senior Technical Writer

Location: US or Canada (EST Timezone)

Splash’s mission is to develop the most innovative event technology to help marketers reach and engage their target audiences. From simplifying event creation to capturing attendee insights and measuring event impact, Splash enables teams to efficiently scale event programs and connect event-driven engagement to business results. More than half of the Fortune 500 use Splash to streamline event marketing execution and optimize performance.

What we’re looking for

We are looking for an experienced Senior Technical Writer who will work to build a bridge between the Splash Product and Engineering teams and our users. The successful candidate has experience distilling complex concepts into understandable, manageable tasks appropriate for erse audiences. You are motivated to present users with that lightbulb moment that relates an abstract concept to tangible action.

The candidate is able to attain a solid understanding of our users’ needs (both internal and our customers) and create the content to help them best leverage Splash to deliver amazing results. Experience with analysis of usage data and user feedback is valuable. The responsibilities of the role will evolve over time as the company and team grow and mature.

In this role, you’ll get to

• Research, write and edit a high volume of internal and external-facing materials.
• Collaborate with Product, Engineering, Marketing, and others across the organization to obtain an in-depth functional understanding.
• Manage projects, priorities, and deadlines independently while actively participating as a team member.
• Communicate, verbally and in writing, with project stakeholders and management
• Contribute to structuring and implementing departmental procedures and workflows, ultimately helping shape the future of the Splash Technical Writing department.

On your first day, we’ll expect you to have

• 5+ years of writing technical materials for varied audiences from end-users to developers
• Flexible voice, able to cover formal to conversational tones while also respecting brand voice
• The ability to work cross-functionally with an internationally distributed team
• Experience managing projects, priorities, and objectives
• Experience collaborating and structuring content with stakeholders
• Comfortable working within template and style guide parameters
• Experience with authoring tools
• Keen and modern design esthetic

Not a deal breaker, but it’d be great if you had

• Experience editing content from a variety of sources
• Ability to define and implement processes and workflows
• Knowledge of API documentation (Postman)
• Familiarity with Atlassian Confluence and Jira, Google Suite, Zendesk, Salesforce Service Cloud
• Understanding of JavaScript, HTML
• Writing samples highlighting the desired skills and experience

What we offer and other fun stuff!

We’re taking a new and improved approach to compensation and the way we #takecare of our Splashers. An approach that makes a lot more sense in this remote world we live in and looking toward the future of work. You can read more here. In a nutshell, we offer

• Competitive base salary and stock options. Our success is your success
• Great healthcare benefits with paid coverage for you and your family
• Unlimited vacation days, with Splash-specific days off and 2 extra Mental Escape (M.E.) days per month to unplug from work
• Remote first organization
• A bunch of other great perks/benefits that would make this description too long if we included it

It doesn’t stop there! Although we’re a remote company, we understand the importance of in-person connection. We have a yearly company offsite in New York (pending it being safe health-wise) and fun virtual events with the rest of your team and the company (IRL too when it’s safe!).

What’s next?

If you’re interested in joining the team, apply below and you can expect to hear from us soon Please give us at least 2 weeks to get back to you. We promise we’re not ignoring you, playing Pokemon all day, or listening to the new J. Cole album on repeat (even though it’s ). It just takes a little TLC to go through all the applications and see if there’s a possible fit for you here.

Salary commensurate with experience.

At Splash, we believe that big ideas and great communities come from a team that celebrates ersity of all kinds. We are committed to being an equal opportunity workplace and encourage people from all backgrounds to apply.

*We collect personal information (PI) from you in connection with your application for employment with Splash, including the following categories of PI: identifiers, 8 personal records, 9 commercial information, 10 professional or employment information, 11 non-public education records 12 and inferences drawn from your PI. 1314 We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at [[email protected]].

Curriculum Developer

REMOTE 

EDUCATION

PART-TIME/CONTRACTOR

CodeCombat is looking for a Curriculum Developer to join our Learning Design team. If you have experience with coding, curriculum writing, education technology, and working in schools, we want to hear from you! This role will work closely with the Lead Curriculum Developer on a variety of curriculum design projects and materials, making impactful decisions and valuable contributions to the company’s product experiences.

This is a 100% remote, part-time contract role. We encourage candidates from all backgrounds to apply.

What You’ll Do

• • Develop and review curriculum and teaching materials to support classroom teachers
  • Collaborate on curriculum design and standards alignment
  • Contribute to the development of in-game experiences for students which includes working with game design, engineering, and art teams
  • Independently manage small projects for the curriculum team
  • Contribute to R&D for new instructional features
  • Contribute to and review content for game-based learning experiences

Who You Are

• • In-depth computer science knowledge (CS degree, coding bootcamp, self-taught programmer)
  • Experience teaching computer science in the classroom (middle or high school preferred but not strictly required)
  • Curriculum writing experience
  • Experience working with Google Docs and Slides
  • Strong written communication skills

Bonus Points (nice to have, but not required)

• • Experience with CS educational technology in middle or high school settings
  • Experience working with AP Computer Science Principles coursework and content

Who We Are

CodeCombat is building a new way for K-12 students and at-home learners to learn how to code, using real programming languages to explore adventure games. Students learn how to write functions to control their hero avatars, implement puzzle-solving strategies, and code their own games. We are committed to researching, experimenting, and iterating new ways to marry education with fun for students worldwide.

We recently released Ozaria, a Computer Science program, adventure game, and fantasy story where students master core Computer Science concepts. The unfolding narrative creates a powerful and engaging student-centered learning experience, with each student’s investment in Ozaria’s story paralleling the investment they are making in their own learning journey.

We are a small, determined, and tight-knit startup dedicated to providing an enjoyable, meaningful place to work. Team members pursue a healthy work/life balance with flexible working hours. All of our team members work remotely from all around the world, with concentrations in San Francisco and Beijing.

Our Values

Our work is purposeful.

We bring our personal best every day, because our game-based learning can be life-changing for young people.

Strength comes from interdependence.

We recognize that each of us is central to the mission of CodeCombat. We know our differences create strength and resilience. We engage one another with respect for who we are, not only what we do. We create community with intention, because we need each otherand because it’s fun.

Kind, not just “nice”.

We don’t let fear of not being “nice” get in the way of the direct communication that underpins healthy relationships. We build strong connections through honest dialogue, even when the conversations are difficult.

Structure can be liberating.

Transparent processes let us focus on making the right decisionsand they create channels for erse voices to speak. Eliminate information silos and shadow structures; create known communication channels and clear responsibilities.

We can operate at any speed.

We’re thoughtful about how fast we go. We pay attention when the lights change. Sometimes we walk.

Learning and growth go hand-in-hand.

Every experience is an opportunity to learn, and our team is growing every day. When we think we know it all, it means we have more to learn.

CodeCombat is proud to be an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Please include a cover letter with your application.

Compensation: $31/hr – $51/hr

Title: Data Scientist- Experimentation

Location: Remote US, Remote Canada

About Product’s Data Science and Analytics team

In this role, you will be joining CircleCI’s 10-member Analytics and Data Science team and will be reporting to our Experimentation team lead- part of the product organization department. We are passionate about improving our product experience, enabling data-driven product management, and growing our data practices! You will partner with product managers and collaborate with Design, Engineering, Analytics Engineering, and Data Engineering and lead all things data for your product team!

What you’ll do:

• Primarily, help build out and drive experimentation across our product organization. Determine the standards, processes, metrics, and methodologies for developing a best-in-class experimentation practice within our product. Design our experimentation for scale and accuracy, speed and impact. Clearly and effectively communicate results and recommendations to product leaders and exec leadership when necessary.
• Discover machine-learning (ML) models. Identify, evaluate, and scope customer problems (e.g, slow builds and flakey tests) and product problems (e.g., metric forecasts and customer segmentation). Define and implement a modelling strategy, and test, evaluate, and tune models. Deploy and monitor your models in production.
• Drive product outcomes with analysis, metrics, and planning. Analyze customers, product usage, and features. Uncover insights, clearly visualize data, soundly use statistics, and tell compelling stories. Define metrics that align with customer and business outcomes, and monitor, track, and root cause metrics. Help Product measure size and plan opportunities.
• Build our data science practice. Build the right analytics culture. Enhance our data architecture, governance, and documentation. Enable product managers to self-service off dashboards, reports, and tools. Be an expert in your data science passion (e.g, experimentation, Bayesian methods, or specific ML techniques). Develop and voice a clear point of view, rooted in data and analysis.

What we’re looking for:

• 3+ years of Data Science experience, including some modeling. Typically, you have one or two analytics-related jobs across two to four years. The most common is that of a data analyst, but roles analytics engineer or ML engineering are relevant too.
• Strong statistical background with proven application and impact with results
• Proficiency with our analytics tools. Strong SQL and Python/Pandas skills. Deep statistical knowledge. Good programming skills. Ability to quickly ramp up on GitHub, Snowflake, Looker, Amplitude, Segment, Optimizely, Airflow, DBT, and others.
• Experience with Product, Marketing, or customer-facing functions. Typically, you have worked with product managers, growth managers, marketing managers, or other partners focused on important customer outcomes. Often, that experience is at high-growth companies with SAAS offerings.
• Strong technical education. Often, you’ve got a master’s or Ph.D. degree in data science, analytics, statistics, or applied math. Still, there are many other relevant educational paths, including the right bachelor’s degree.
• Right soft skills. Passion for data, discovery, problem-solving, story-telling, and presenting results with a focus on driving impact. Curious, confident, and open to questioning assumptions and being questioned. Effective communicator. Entrepreneurial; fast-moving; and not easily discouraged. Has an instinct for value; and focused on the incremental, not gold plating.

About CircleCI

CircleCI is the world’s largest shared continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools – processing more than 1 million builds a day – CircleCI has unique access to data on how engineering teams work, and how their code runs. Companies like Spotify, Coinbase, and BuzzFeed use us to improve engineering team productivity, release better products, and get to market faster.

Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit and Harrison Metal Capital.

CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Job Title: FP&A Data Analytics

Department: Finance

Location: Remote – Anywhere

POSITION SUMMARY

We are looking for a Financial Planning and Analysis Data Analytics to join our growing FP&A team. The Finance team is growing its capability in data analysis and automation to drive more agile and informed decision-making across our commercial functions. Reporting to the Financial Planning and Analysis Sr. Manager, you will be responsible for driving the automation of processes within the Finance function, improving the agility of our business performance analysis, and telling the story behind the data through dynamic dashboards.

RESPONSIBILITIES

• Identify data quality issues, correct gaps in data, and implement the best processes for data cleaning
• Support implementation of new financial tools and integration with current IT software
• Identify the needs to successfully transform the data for Finance, acting as a catalyst for change across the company
• Help serve FP&A and its stakeholders by creating visibility throughout the business for those relying on financial information for performance management
• Proactively identify pieces of analysis to optimize efficiency and reduce operation costs
• Create and maintain automated dashboards bringing data to life in an easily digestible format
• Drive improvement of FP&A processes such as accurate financial planning deliverables, including budgeting, rolling forecasts, and strategic long-range plans

QUALIFICATIONS

• 4-6+ years of experience working in data analytics or business intelligence
• Advanced SQL knowledge and experience with analytical tools are a plus
• Expert data modeling, database management, and analytical skills required
• Experience in dashboarding, spreadsheets, and BI tools, preferably Looker
• An understanding of basic financial concepts (revenue, cost types, margin, etc.)
• Confident in designing and building new processes and procedures
• A fast thinker with an agile thought process, comfortable in fast-paced work environments

PREFERRED SKILLS

• Experience with ETL platforms and strategies, Python skills preferred
• Snowflake and NetSuite experience or similar
• Knowledge of a data visualization tool – Looker, Tableau, QlikView, or Power BI
• Experience working with Anaplan or similar planning software
• Proactive, can-do attitude that can navigate ambiguity and promote change

Title: Systems Engineer- Remote

Location: Remote, USA

Systems Engineer I

Every company has a mission. At Accruent, ours is to make sure you are ready to deliver on yours. 10,000+ customers around the globe depend on Accruent to lead their physical resources and gain the transparency to execute their mission. We’re mission ready. Are you?

Why you want to work for our Cloud Ops team:

Cloud Operations is the beating heart of Accruent. You will be responsible for the applications to ensure our customers can experience the full scope of Accruent’s products. The performance of the applications is governed by the team to keep our products optimizing at peak performance. Our Cloud Ops team is full of learners and problem solvers who foster an engaging atmosphere.

The Systems Engineer I is responsible for providing functional and technical support for Accruent’s infrastructure solutions. Responsibilities include day to day configuration in Accruent’s primary observability platform, LogicMonitor. The Systems Engineer I will also work on problems with a varied range of technologies and complexities of scope and work with various departments to troubleshoot, document, and resolve technical problems. The Systems Engineer will require a wide body of systems knowledge, e.g., Windows, Linux, AD, etc. to evaluate the issue at hand and implement the best solution.

This position reports directly to the Manager, Cloud Operations and will be located at Accruent’s New Orleans office. Remote position will be considered for the right candidate.

How you’ll make a difference:

• Evaluate and plan future observability improvements and maintain all security posture.
• Coordinate with Cloud Operations, Engineering, and partners to provide technical systems solutions and improve health of data center and cloud operations.
• Assist with implementation of systems architecture solutions.
• Understand Accruent’s SaaS applications to improve observability, resiliency, standards, efficiency, and uptime.
• Document plans, changes, and policies to the Accruent applications’ infrastructure.
• Produce technical results which demonstrate the drive for consistent improvement of overall health of systems infrastructure.
• Perform upgrades and configuration changes to ensure the highest quality of system architecture.
• Consistently demonstrate Accruent’s values: customer success, adaptable, innovate for impact, deliver results and strategic.
• Be available to participate in an on-call rotation which provides 24×7 support for all systems across all product lines.

What you bring to the table:

• Initiative to improve monitoring consistently and systematically
• Proficiency in scripting with Groovy, python, PowerShell or Ansible
• Experience running monitoring systems such as LogicMonitor, Solarwinds, Zabbix, Prometheus, Grafana, Zenoss, MRTG, New relic, AppDynamics, DataDog, ELK, Nagios or Cacti
• 3+ years’ experience with Windows and/or Linux systems in an enterprise environment
• 2+ years’ experience with VMWare
• Operational knowledge of public cloud network infrastructure (AWS, Azure, GCP)
• Preferred skills:
• Bachelor’s degree in Computer Science
• LogicMonitor, APM, Logging tools
• Configuration management/automation
• Industry standard certifications e.g. VCP, AWS CSA, MCSA, RHCE, A+, Sec+ etc.

Please Note:

• This job does not require travel domestically or internationally,
• This is a full-time, exempt opportunity.
• Relocation will not be considered for this position.
• At this time, visa sponsorship is not available.
• All job offers are contingent upon a successful background investigation and drug test.
• Accruent requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests. For additional information about our COVID-19 approach, please visit: https://careers.fortive.com/covid. All offers of employment are expressly conditioned upon compliance with our COVID-19 vaccination policy.

We believe everyone can bring something incredible to the table with each of our unique experiences and personal skillset. We encourage you to apply for roles that interest you, even if you don’t believe you have the exact experience we’re looking for, or your background doesn’t match the job description perfectly. If you are courageous, adaptable, and love being part of an extraordinary team, we want to hear from you!

ABOUT ACCRUENT

Accruent is the world’s leading provider of intelligent solutions for the built environment spanning real estate, integrated technology systems, and the physical and digital assets they connect. Accruent continues to set new expectations for how organizations can use data to transform the way they manage their facilities and assets and is transforming the way people and systems work together. With major office locations in Austin, New Orleans, London and Amsterdam, Accruent serves more than 10,000 customers in a wide range of industries in more than 150 countries around the world. For more information, visit www.accruent.com.

Accruent is an Equal Opportunity, Affirmative Action employer. Women, minorities, veterans, and iniduals with disabilities are encouraged to apply.

All offers of employment are made contingent upon the successful completion of a background check. A background check may include: verification of education, past employment, criminal background reports, motor vehicle driving records, reference checks, civil suit records, drug test and/or investigations into incidents involving theft, fraud, harassment and workplace violence. The company is the sole determinant of a successful background check.

Principal Member of Technical Staff

Location: Dallas Texas United States

AT&T Services, Inc., is looking for a Principal Member of Technical Staff in Dallas, TX (and various unanticipated locations throughout the US; may work from home) responsible for all aspects of network focused technical project and program management.

• Provide overall direction and technical and analytical guidance to project and program teams.
• Recommend and take action to direct problem analysis resolution.
• Conduct end to end program management of programs containing multiple large projects, and portfolio management of a large scope entire portfolio that are company-wide, cross functional and strategic in nature.
• Lead cross functional teams to complete projects within allotted timeline and budget. Define project/program scope and objectives. Define project scope and objectives, direct activities of a project team, and identify resources.
• Work with external vendors and internal stakeholders to champion project(s) across the entire organization.
• Develop detailed work plans, schedules, project estimates, resource plans, and status reports.
• Conduct project meetings and is responsible for project tracking and analysis. Ensure adherences to quality standards and reviews project deliverables.
• Manage the integration of vendor tasks and tracks and review vendor deliverables.
• Provide technical and analytical guidance to project team. Recommend and take action to direct the analysis and solutions of problems.
• Communicate with client/vendors/leadership.

Requires:

• a Master s degree in Computer Science, Software Engineering, or Computer Engineering and five (5) years of experience in the job offered, or five (5) years of experience in responsible for all aspects of network focused technical project and program management;
• providing overall direction and technical and analytical guidance to project and program teams;
• recommending and taking action to direct problem analysis resolution;
• conducting end to end program management of programs containing multiple large projects, and portfolio management of a large scope entire portfolio that are company-wide, cross functional and strategic in nature.

Technical Writer

US – Remote

Full time

32488-JOB

Position Summary

The primary function of this position is to write user and service documentation for our sequencing solutions portfolio. As a Technical Writer, you are a highly productive writer and a quick learner. You have an eye for detail and consistency, and exhibit unfailing attention to quality construction. Your strong technical skills and aptitude for organizing complex information enable you to pick up and apply new technologies, science, and standards rapidly and well.

Responsibilities

• Plan, write, and edit technical documentation for a variety of scientific audiences including researchers, bioinformaticians, clinicians, physicians, patients, and internal field staff.
• Collect data by interviewing specialists, researching written material, attending training and demonstrations, using products, and observing users.
• Work efficiently and accurately in modern XML-based content development systems, adhering to best practices and departmental standards for terminology, content management, and reuse.
• Take photographs to illustrate the documentation and work with an illustrator to convert them to technical drawings.
• Release finished documentation and maintain organized records of all materials, drafts, and previous versions.
• Demonstrate strong domain expertise in modern standards for technical writing, online help, content technology, and user experience.
• Quickly learn and apply new tools, processes, and standards.
• Be adaptable and forward thinking in the face of technological and organizational change.
• Partner and engage with stakeholders across teams and regions, working collaboratively to achieve a quality product.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to inidual responsibilities may occur due to business needs.

Requirements

• Bachelor’s degree is highly preferred.
• 3+ years of experience as a technical writer in a similar or related industry biotech, healthcare, software, hardware.
• Experience writing product user documentation.
• Understanding of the principles and practices of tech writing, content management, and reuse is preferred.
• Experience with MadCap Flare, XML/DITA, or similar authoring systems is preferred.
• Strong organizational and time management skills.
• Proficient in English, attentive to industry standards, and equipped with excellent grammatical and editorial skills.
• Ability to thrive in a very fast-paced environment, and adapt easily to changing project requirements and schedules.
• Ability to independently manage multiple projects from concept to publication under tight deadlines and changing conditions, while also functioning as a collaborative team member.

Concerns regarding COVID-19 continue as positive cases are experienced in the communities in which we operate. Please be aware that, as a condition of employment, Illumina may require proof of COVID vaccination in accordance with local statutory requirements (subject to limited exceptions) beginning November 1, 2021.

At Illumina, we strive to foster a erse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to ersity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

Support Engineer – Live Events, Technical Operations Support

Job ID: 2089729 | Amazon.com Services LLC

Are you interested in shaping the future of live sports broadcasting? Do you want to define the next generation of how Amazon customers are watching live sports and develop world class support?

If so, you might be the right person for the Support Engineer (SE) role on the Prime Video Live Events team, supporting new sports leagues and other live broadcast events to Prime Video customers around the world.

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies – all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business – available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do.

Key job responsibilities

*Monitoring service health dashboard and respond to system anomalies for mitigation utilizing * Incident Management Facilitation and Response to help drive service degradations and outages to full recovery * Track, investigate, and resolve support contacts with varying levels of complexity and customer impact * Work with peers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes * Act as an escalation point for the most complex and in-depth issues that potentially span multiple organizations while working independently * Communicate directly with internal organizations to complete root cause analyses, issue investigation, workarounds and defect resolution * Develop and implement the most complex repro cases to identify potential software defects, misconfigurations or issues in customer environments * Use use sound judgement to manage and prioritize issues based on multiple factors including customer impact * Act as a role model to other support engineers, leading discussions, proactively solving issues and identifying and removing blockers for the entire team * Develop and document processes and training material to for standardization and knowledge sharing * Own a small program to scope in support opportunities into TOS * Ability to script to enable standardization and automation of manual tasks

BASIC QUALIFICATIONS

· Bachelor Degree in Computer Science or related field.

· 2+ years overall technical support experience, ticket creation, and escalation · Proven ability to troubleshoot and identify the root cause of issues · Experience developing and executing scripts for automation · Clear and concise written communication skills, and experience writing process and training documentation and technical papers

PREFERRED QUALIFICATIONS

. Experience in a technical customer support role

· 3+ years of technical operations experience, including support and incident management, operations monitoring, process improvements, and metrics reporting · Experience writing and executing standard operating procedures and runbooks · Experience working in live sports or other streaming media services · Knowledge of streaming video technologies · Foundational knowledge of AWS technologies and networking concepts · Experience as a Program or Project Manager

Amazon is committed to a erse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For iniduals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

Job details

US, Virtual

Prime Video

Systems, Quality, & Security Engineering

Title: Security Engineer

Location: Remote – United States

About the opportunity

Contentful strives to build a secure and safe service and commits considerable effort and resources on security. Our IT Security team supports corporate-wide information security management programs and collaborates closely with internal teams. We believe that IT Security must be anchored by DevOps principles with strong repeatable processes.

We are looking for a committed and driven Security Engineer with experience integrating and automating disparate systems into a cohesive and comprehensive workflow. As a Security Engineer, you will be hands on designing, implementing, and maintaining vendor purchased and custom built solutions to meet security requirements. While building to achieve requirements, you will think broadly and plan for scale. You will author comprehensive security documentation and help to educate and train users in how to act with security in mind.

You will be expected to work independently, work as a part of a team, and partner with stakeholders throughout the organization to ensure comprehensive risk mitigation while reducing impact to end users throughout the organization.

What to expect?

• Use Python and development best practices to build custom utilities, frameworks, and automation tools to support a DevOps centric approach to Security processes and technology.
• Use Terraform to create and maintain AWS resources in a repeatable durable way
• Work with multiple stakeholders to define comprehensive functional, reporting, and compliance requirements for security tools and solutions.
• Evaluate vendor security tools and solutions to provide purchase recommendations that meet current and emerging requirements.
• Design, implement, and maintain security tools and solutions.
• Create, maintain, and conduct regular security awareness exercises and training.
• Conduct root cause analysis (RCA) exercises to diagnose and address fundamental issues.
• Work with business stakeholders to perform architecture reviews and threat modeling exercises to derive security requirements and safeguards.
• Document tooling, processes, and procedures to capture best practices and inform other team members.

What you need to be successful?

• 3+ years of security engineering experience; 1+ DevOps experience (inclusive.)
• Passion designing and performing hands-on implementation work.
• Capable of working independently but possesses a collaborative mindset.
• Ability to work in a fast-paced environment, often juggling multiple projects.
• Proficiency in technology and security concepts (e.g., EDR, cryptography, identity and access management, networking, cloud architectures, containers, CI/CD systems, etc.)
• Strong hands-on experience with Windows, Mac, Linux.
• Familiar with concepts and services of AWS.
• Experience using Python to solve complex security problems
• Ability to write unit testing using Pytest or similar libraries
• Practical experiencing integrating multiple systems through APIs and parsing, normalizing, and integrating complex datasets between integrated systems.
• Experience using Terraform or other Infrastructure-as-Code tools to maintain integrity in cloud environments.
• Experience using Github and Github Actions to store code and perform CI/CD functionality.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital product
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive health/dental/vision care package covering 100% of monthly premiums for employees
• We value Work-Life balance and You Time! A generous combination of a flexible time off policy, volunteer time off and paid holidays
• 16 weeks of paid parental leave (after 6 months of employment)
• Use your personal education budget to improve your skills and grow in your career.
• Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• Share and navigate the excitement of a new workplace with your CFF (Contentful First Friend)
• Commuter benefits and monthly bill stipend
• Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!

#LI-JE1

Who are we?

Contentful is the leading content platform that powers digital experiences for over 30% of the Fortune 500 companies and thousands of global brands. Our platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Shopify, Staples, Atlassian, Electronic Arts, Chanel, Roche, Vodafone use Contentful to build their mobile and web products, voice-controlled apps and more.

We’re growing rapidly and we have secured over $330 million in funding from top-tier partners such as Tiger Global, Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.

More than 750 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco, Denver and distributed around the world.

Everyone is welcome here!

Everyone is welcome here is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our erse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Senior Scientist – Manufacturing Intelligence

United States – Remote

Belgium – Puurs

Global Remote

Canada – Remote

time type: Full time

job requisition id: 4854948

Senior Scientist: Process Modeling and Machine Learning

The Manufacturing Intelligence (MI) team within Pfizer’s Global Technology & Engineering (GT&E) is responsible for driving the development and implementation of advanced analytics including AI/ML, soft sensor, advanced process control, and process condition monitoring solutions in support of manufacturing and future capabilities in Pfizer Global Supply (PGS).

As a member of MI, this role will have the opportunity to develop and implement advanced analytics, real-time soft sensors, machine learning, advanced process control and IIoT solutions/capabilities in manufacturing settings to achieve actionable insights and enable continued improvement for pharmaceutical manufacturing and quality operations.

Responsibilities

• Technical contribution to high-impact projects that require data analytics, advanced modeling, and optimization expertise.
• Identify high value opportunities for applying Advanced Analytics, Advanced Process Control (APC), Artificial Intelligence (AI), Machine Learning (ML) and Industrial Internet of Things (IIoT), and develop and deploy innovative fit-for-purpose solutions in manufacturing environment
• Drive development of mathematical and machine learning models and support GMP implementation of such analytics solutions
• Apply engineering principles, modeling tools, and experimental skills using data-rich lab/pilot/manufacturing equipment to improve process understanding and facilitate real-time process monitoring and control
• Collaborate with cross-functional teams and key stakeholders, effectively communicate progress to management, and drive project progress in a timely manner.

Both remote and onsite arrangements are available.

Basic Qualifications

• A PhD degree in relevant engineering major, mathematics, or computer science is preferred.
• Expert-level knowledge in Python is a must. Experience in any of the following languages is a plus: R, Matlab, JavaScript.
• Ability to perform data engineering on real world big-data ranging from structured time-series datasets with thousands of features, to unstructured image, text, audio and video data.
• Track record in applying data science and machine learning methodologies to real-world data to generate insight and support decision making.
• Ability to work collaboratively in erse cross-functional teams on innovative solutions and tools with an open attitude towards fast learning
• Independent, self-motivated personality with excellent oral and written communication skills

Preferred Qualifications

• Expertise in first principles (thermodynamics, reaction modeling, heat transfer, mass transfer principles), hybrid modeling. Ability to develop practical process models for real-time applications is a strong plus.
• Experience in cloud-based code development and deployment environments such as AWS SageMaker or Tibco.
• Familiarity with cloud computing based data-warehouses such as Snowflake or Redshift, and relational SQL databases.
• Hands on experience in deep learning and LVM for real-time monitoring and anomaly detection of time-series data and automated root cause analysis.
• Experience in data visualization and real-time GUIs using Streamlit, Plotly, Spotfire, etc.
• Familiarity with feedback control algorithms, real-time communication protocols, industrial process historians, and industrial automation platforms such as DeltaV and ASPEN.
• Familiarity with Pharmaceutical Industry and manufacturing unit operations.

Work Location Assignment: Flexible

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Engineering

#LI-Remote #LI-PFE

Title: FSP-Principal Programmer

Location: US

Position is home-based in North America (U.S. & Canada).

How you will contribute:

• Acting as a lead programmer on several different projects while being accountable for the quality, traceability, reproducibility and timeliness of statistical programming deliverables
• Be an expert solution provider, guide & mentor statistical programmers to develop and manage high performing teams
• Performing data manipulation, analysis and reporting of clinical trial data, both safety and efficacy (ISS/ISE), utilizing SAS programming
• Generating, validating, reviewing SDTM and ADaM datasets/analysis files, and tables, listings, and figures ( TLFs)
• Production and QC / validation programming
• Generating complex ad-hoc reports utilizing raw data
• Applying strong understanding/experience of Efficacy analysis
• Generating, validating, reviewing submission packages
• Communicating with and/or responding to internal cross-functional teams and client for project specifications, status, issues or inquiries
• Willingness to go the extra distance to get results, meet deadlines, etc.
• Being adaptable and flexible when priorities change

What you offer:

• Bachelor’s degree in one of the following fields Statistics, Computer Science, Mathematics, etc.
• At least 10 years of SAS programming working with clinical trial data in the Pharmaceutical & Biotech industry with a bachelor’s degree or equivalent. At least 8 years of related experience with a master’s degree or above.
• Consistent experience as a lead statistical programmer on several concurrent projects
• Strong SAS data manipulation, analysis and reporting skills.
• Solid experience implementing the latest CDISC SDTM / ADaM standards.
• Strong QC / validation skills.
• Good ad-hoc reporting skills.
• Proficiency in Efficacy analysis.
• Familiarity with drug development life cycle and experience with the manipulation, analysis and reporting of clinical trials’ data.
• Submissions experience utilizing define.xml and other submission documents.
• Experience supporting GI, Rare diseases, Hematology studies is a plus.
• Excellent analytical & troubleshooting skills.
• Ability to provide quality output and deliverables, in adherence with challenging timelines.
• Ability to work effectively and successfully in a globally dispersed team environment with cross-cultural partners.

Why Cytel?

• Our collaborative working environment encourages innovation and rewards results, and we are proud to have one of the lowest turnover rates in the industry.
• In addition to a competitive compensation, we offer an excellent benefit’s package, annual bonus incentive, promote work-life balance, and the opportunity to grow with us!
• Work with respected experts and thought leaders in the fields of biostatistics and statistical programming

Technical SEO Analyst (Remote)

Location: Remote

Minimum Qualifications

• 2 years of experience in a Technical SEO Analyst role or equivalent
• Fluent with Google Search Console and Google Analytics
• Fluent with Excel and working with large datasets
• Proficient with using technical SEO crawling tools such as Screaming Frog, Botify, and/or DeepCrawl
• Proficient understanding of search crawl behaviors, budgets, and search indexing.
• Knowledge of and ability to perform basic statistical analysis (variance, average, etc.)
• Knowledge of basic programming and scripting languages

Preferred Qualifications

• 3 years of experience in a Technical SEO Analyst role, or equivalent
• Bachelor’s degree in computer science, marketing, business or relevant field
• Basic knowledge of Python and R
• Experience with building regression models and methodology

Job Summary

The Technical SEO Analyst is a hybrid role that prioritizes a data-driven approach to optimizing the business product’s organic presence and engagement. In this role, you’ll analyze technical SEO issues, prioritize insights, work closely with Data Science and Analytics, and communicate the strategic direction to business stakeholders.

Responsibilities

• Perform site crawls using tools such as Screaming Frog
• Identify and analyze technical SEO issues and work with product and engineering to find solutions
• Work with the development team to ensure SEO best practices are properly implemented on code for newly developed pages and features
• Pull log and crawl reports and interpret data for meaningful analysis
• Work in tandem with the Data Science team to identify SEO strategies that will drive the best business outcomes
• Use a variety of tools to monitor our SEO technical hygiene
• Identify gaps with structured data and work with product teams to implement
• Complete technical SEO audits and competitive analysis

Who We Are

Dictionary.com is committed to eliminating anxiety with the English language through simple, expertly crafted definitions, the perfect synonyms, and rich narratives about the intersection of words and culture. We are the leading digital source for everything related to words and their meanings, with 70 million monthly users and 100 million app installs. We believe words are core to the human experience, and as such, we’ve made it our mission to deliver the best dictionary and thesaurus imaginable to the largest audience possible.

The Dictionary.com team exudes energy and a passion for words and language and is driven to invest in the people and products that will propel Dictionary.com forward another 20+ years.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified iniduals with disabilities in accordance with state and federal law.

Colorado Candidates Only. Pursuant to the disclosure requirements of C.R.S. 8-5-101, et seq., the minimum salary for this position for candidates in Colorado is approximately fifty-five thousand dollars. The position may also be eligible for an annual bonus and other employment-related benefits. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed minimum compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. The Company is a proud equal opportunity employer and committed to providing an inclusive environment based on mutual respect for all candidates and team members.

Title: Senior Cloud Security Engineer, Azure

Location: Remote, US

The Basics:

The Senior Cloud Security Engineer will collaborate with multiple engineering and security teams to ensure the highest security standards are developed, applied, and maintained for all Tanium products and services deployed in the cloud. To achieve this goal, the Senior Cloud Security Engineer will review and collaborate on secure designs, contribute changes to our infrastructure-as-code by implementing security controls as necessary, develop and cultivate threat models and countermeasures or compensating controls, and help with designing and building new tools to improve our security posture. As such, Senior Cloud Security Engineers are expected to stay abreast with emerging cloud technologies and their Azure Cloud implementations, as well as their impact on the security landscape.

We are looking for iniduals with a passion for security, technology, and innovation. Iniduals should be champions of security who are eager to work on a collaborative team to drive change, create security tools and services, and to solve problems.

What you’ll do:

• Develop, document, and maintain security and compliance architecture standards for cloud
• Ensure implementation of security and compliance requirements are met and maintained
• Implement, review, and maintain strong access controls and identity roles within Azure IAM
• Provide technical expertise on trends and emerging changes to Azure cloud security landscape
• Develop Infrastructure as Code for Azure that enforces security best practices and compliance
• Implementing and securing cloud native infrastructures such as Kubernetes
• Implement continuous monitoring of Azure resources
• Develop and execute strategies to increase cloud security knowledge throughout the enterprise
• Identify opportunities for improvement of the security of our cloud infrastructure and services
• Implement proof-of-concept security tool kits to monitor and protect cloud infrastructure and services
• Collaborate with the Detection and Response team to operationalize newly developed security capabilities

We’re looking for someone with:

• Education
  • Bachelor’s Degree in Computer Science, IT or other relevant degree or equivalent work experience
• Experience
  • 5+ years of experience working in security focused roles (7+ preferred)
  • 3+ years of Azure experience (5+ preferred)
  • Expert knowledge of Azure architecture, security, and services
  • Experience leading design and security reviews of cloud-based systems
  • Experience with modern software development and automation tools like Git and Jenkins
  • Experience with infrastructure as code technologies (Terraform, Pulumi etc.)
  • Experience in at least one modern programming language (e.g., Python, Go, JS, C#, etc.)
  • Experience with implementation of multi-tenant cloud environments
  • Experience in serverless compute such as Azure Functions, setting up multitenant AKS etc.
  • Experience creating and maintaining threat models
  • Strong understanding of networking basics, including TCP/IP and layer 7 protocols
  • Solid understanding of modern attacker tactics, techniques, and procedures
  • Knowledge on Azure security detection and response is desirable

About Tanium

Tanium is the platform that the most demanding and complex organizations trust to gain visibility and control across all endpoints in on-premises, cloud and hybrid environments. Tanium addresses today’s increasing IT challenges with high fidelity endpoint data giving IT operations, security and risk teams confidence to quickly manage, secure and protect their networks at scale. Nearly half of the Fortune 100, top retailers and financial institutions, and multiple branches of the U.S. Armed Forces trust Tanium to help see and control every endpoint, everywhere. That’s the power of certainty. Tanium has been named to the Forbes Cloud 100 list of Top 100 Private Companies in Cloud Computing for six consecutive years and ranks on FORTUNE’s list of the Best Large Workplaces in Technology 2021. Visit and follow us on LinkedIn and Twitter.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and ersity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

We are an organization with stakeholders around the world and it’s imperative that the ersity of our customers and communities is reflected internally in our team members. We strive to create a erse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Vaccine Mandate

At Tanium, the health and safety of our employees and the community are our top priority. In our effort to control the spread of Covid-19, Tanium requires that all newly hired employees be fully vaccinated for Covid-19 as of their start date, to the extent allowed by applicable law. If you are unable to get the Covid-19 vaccine due to a medical condition, disability, or sincerely held religious belief, Tanium will engage in the interactive process and consider requests for an accommodation.

Taking care of our team members

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

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Title: Salesforce Engineer

Location: Remote, Anywhere

About Platform.sh

Platform.sh is a remote-first global workforce that began in France. Our founders are committed to a better way, and that common thread continues today in each of our staff. We’re inspired by a future where digital infrastructure is at once everywhere and invisible. Where innovation and collaboration can easily flow, without technical barriers.

We’re a collective of erse backgrounds seated together, testing, innovating, challenging each other, and reflecting on new ways to improve digital experiences. We’re here to help our customers thrive.

Bring your experience to our team and help us build a better way.

Position Summary

Platform.sh is searching for a Salesforce Engineer to lead the development for our Internal Systems initiative. This role will partner with Finance, Sales & Marketing, Data, Product, and Support teams to help define best practices and processes that deliver excellent experiences internally and for our customers.

What you can expect to do on a daily basis

• Lead, develop, test and deploy technical system implementations and modifications to support business needs
• Experience working with CRMs, CPQ, data and reporting solutions to provide an integrated experience
• Collaborate with cross-functional business partners and teams to build, design, and maintain existing business systems including Salesforce
• Lead, develop, test and deploy technical system implementations and modifications to support business needs
• Identify, architect, and build features and best practices to ensure maximum value of the Salesforce platform
• Integrate our internal systems for improved interoperability and reporting
• Work on third-party integrations with SaaS solutions and/or using APIs
• Provide admin support and quick turnaround on fixes
• Troubleshoot application issues and manage solutions to resolution
• Coordinate system upgrades, maintenance, and implementations
• Work closely with engineering teams to ensure data and process reliability

What you bring

• You’re a team player and an exceptional communicator. You have a passion for scaling processes and implementing enterprise systems. Most of all, you love building a culture of quality and stability through collaboration and partnerships with business stakeholders
• 4 years of previous hands-on software development experience in business systems with emphasis on Salesforce development and Salesforce Apex
• Past experience with subscription management, preferably for a SaaS company
• Advanced written and verbal English communication skills

Nice to have

• Bachelor’s degree in Computer Science or related field preferred, or equivalent experience
• Past experience with CPQ implementations
• Comfortable working with new systems and learning new frameworks
• Professional experience and knowledge of CI workflows
• Experience in extracting, manipulating, and analyzing data using SQL and BI reporting tools
• Hands-on experience with languages like HTML, JavaScript, PHP, Go, and technologies like SOAP, REST, etc
• Good understanding of cloud infrastructure and system architecture design standards for robustness and resiliency

What we bring as a team

• We value our ability to work independently, but we’re always supportive of each other and work together to find solutions to joint issues
• We aim to always provide a welcoming atmosphere where you’re free to take risks and learn from any missteps
• We support continuous learning. Your colleagues will be experienced software engineers, some are already polyglot developers, some are working towards that, and all are ready to share their knowledge

Company perks and benefits

• Wellness stipend of $300 a year
• Professional development budget of $800
• Tandem a pool of linguists from around the world willing to help each other work on learning new languages
• $3,000 office budget at hire (computer is mandatory but spend the rest on things that help you work, from headphones to a wifi extender) and a welcome kit of branded swag
• A yearly global gift exchange – get paired up with someone 3,000 miles or kilometers away and share a part of your home
• We’re voted as A Best Place to Work. 96% of employees think Platform.sh is a great place to work
• Company-wide DE&I initiative that you can be a part of
• Yearly, international, company-wide meetups (when we’re not experiencing a pandemic)
• Fair PTO based on your country’s standards
• Inclusive parental leave (timeline is country-dependent)
• Remote working/flexibility
• Healthcare, dental, and vision (US, CA, UK, DE, and FR staff only)
• Matched contributions to 401K/RRSP (US and Canada staff only)
• Company shares (discretionary)

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Title: Research Scientist

Location: United States – Remote

At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our CX performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.

Researchers at ASAPP work to fundamentally advance the science of NLP and ML toward our goal of deploying domain specific real-world AI solutions, and to apply those advances to our products. They leverage the massive amounts of data generated by our products, and our ability to deploy AI features into real-world use to ask and address fundamental research questions in novel ways.

We are expanding our research team, and are looking for candidates with PhDs or equivalent experience, a strong record of peer-reviewed publications, and the ability to independently develop and drive original research programs. If you thrive in an environment of deep thinking, impactful research, and startup-paced execution, ASAPP is the ideal place for you.

We encourage applicants from all locations in the US to apply. This role is remote or hybrid flexible, as we have offices in New York City, Northern California, and Bozeman.

What you’ll do

• Identify potential applications of ML relevant to ASAPP, advocate for and formulate research programs for those areas, and provide guidance & drive for selected research program(s).
• Socialize research findings within ASAPP, advocate for applications of findings, and guide productization.
• Document, patent and/or publish significant experimental findings.
• Mentor and train junior researchers at ASAPP, improving their ability to independently do research, and communicate their findings.

What you’ll need

• PhD in Computer Science in ML or NLP; or equivalent experience
• A strong record of peer reviewed publications
• The scientific curiosity and grit required to solve hard research problem
• Strong communications and interpersonal skills
• Ability to work with a erse team in a fast-paced environment

What we’d like to see

• Ability to present to / directly communicate with our enterprise customers about our research programs, and the AI basis of our product
• Ability to maintain a fun, casual, professional, and productive team atmosphere
• The ability to communicate in a courteous, tactful, and concise manner
• Enthusiasm and the ability to thrive in an atmosphere of constant change

Benefits

• Competitive compensation with stock options
• Comprehensive medical, vision, and dental insurance
• 401k matching
• Fitness and wellness stipend
• Mobile phone reimbursement
• Mental well-being benefits
• Professional learning and development stipend
• Parental leave, including adoptive and foster parents
• 3 weeks paid time off (increases with tenure) and unlimited sick leave

Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

If you are a Colorado applicant:

– The estimated pay range for this role, based in Colorado, is $150,000 – 195,000.

– For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP’s equity plan.

– For Non-Sales positions: this role is eligible to participate in ASAPP’s equity plan.

The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short- and long-term incentives, including the benefits listed above.