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Title: Senior Manager of Groups Operations

Location: Remote

Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2022. We expect 2023 to be our best year yet.

Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.

We value our iniduality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring erse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA, and if you like what you see, please read on!

As the Sr Manager of Groups Operations, you will be responsible for a team of Groups Booking Specialist & Groups Coordinators. Which will include coaching at an inidual level while making sure both team and personal metrics are being upheld. In this role, you will be responsible for overseeing the entire process of group hotel bookings, from initial signing to successful check-in. Your leadership will play a pivotal role in ensuring seamless coordination, exceptional customer service, and efficient operations for group reservations. We are looking for a passionate people leader who is excited to motivate and engage a team while modeling our Hotel Engine DNA. Our company is quickly growing, and therefore we are looking for an inidual who wants to continually elevate the overall productivity, skills and development of our teammates while highlighting and implementing opportunities for efficiency gains. If you thrive in a fast-paced, performance-based environment and enjoy having ownership of your work & communicating professionally – this role is for you!

Here’s what you’ll do:

• Consistently meet or exceed department revenue & CSAT goals
• Conduct interviews and work with our in-house recruiting team to bring on world class talent to our growing team.
• Develop team building and career advancement opportunities for reports to improve employee engagement and level up all skills
• Analyze data to inform decision making and identify potential team opportunities
• Motivate and engage your team by thinking outside the box, including activities such as team building events, contests, and monthly incentives
• Collaborate with other leaders across the organization to develop new strategies
• Own all HR administration related to direct reports, including timesheets, PTO, etc.
• Provide strong leadership to the Groups Booking Specialists and Groups Coordinators team, fostering a collaborative and results-driven work environment.
• Set clear performance expectations, mentor team members, conduct regular performance evaluations, and facilitate professional growth opportunities.
• Foster a customer-centric culture within the team, emphasizing high-quality service and proactive problem-solving.
• Manage the end-to-end process of group hotel bookings, ensuring accuracy, compliance, and timely execution of all tasks.
• Streamline and optimize group booking workflows to enhance efficiency and customer satisfaction.
• Serve as the main point of contact for escalated issues, resolving conflicts and ensuring exceptional customer experiences.
• Track and analyze key performance metrics related to group bookings, identifying trends, areas for improvement, and opportunities for growth.
• Continuously assess and enhance existing processes to improve operational efficiency, effectiveness, and customer satisfaction.
• Identify and implement innovative solutions and best practices within the Group’s booking function.
• Available for travel (up to 5%)

Here’s what we’re looking for:

• 5+ years operations leadership experience, hospitality experience is preferred.
• Passion for helping businesses improve their group travel
• Proven ability to manage multiple projects and activities while paying attention to detail
• Self-motivated, self-directed and resourceful professional ready to grow their careers in a highly competitive environment
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field; Master’s degree is a plus.
• Strong understanding of group booking processes, hotel operations, and customer service principles.
• Excellent organizational, multitasking, and time-management skills, with the ability to thrive in a fast-paced, dynamic environment.
• Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively with erse stakeholders.
• Analytical mindset with the ability to use data to drive decision-making and process improvement.
• Detail-oriented and committed to delivering high-quality results.
• Ability to adapt to changing priorities and maintain a positive attitude under pressure.

Cash compensation:

• The base salary range for this role starts at $120,000 – $145,000/year with an OTE potential of $150,000-$175,000/year. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above.

Remote Opportunities:

• This role is eligible for remote work within the United States.

Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.

As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

• Competitive base salaries
• Annual performance bonuses
• Stock options for all associates + performance-based stock options
• Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
• 401(k) plan with a match program
• Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
• Paid parental leave and family medical leave
• Hotel discounts through our exclusive platform
• The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.

Title: Senior Director, Customer Success Strategy and Operations

Location: Remote

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

Senior Director, Customer Success Strategy & Operations

The Sales Strategy Job Family helps develop and execute GitLab’s Global Sales Strategy. The Sales Strategy Job Family partners close with Sales Leadership to identify opportunities and improve efficiencies.

Responsibilities

What you’ll do

• Partner with the Customer Success and CRO leadership teams to define overall business priorities & strategy to drive world-class customer outcomes.
• Build a great team of CS strategy & operations professionals.
• Utilize external resources to compare and benchmark Customer Success models, metrics and operations.
• Lead the Fiscal Year planning effort, from model ideation to execution, for the Customer Success organization, including CSM, Renewals, Solution Architects & Professional Services teams.
• Partner with Sales Strategy and GTM Planning to thoughtfully align and integrate GTM models, policy/ROE, resourcing and comp plans across key segments and geographies.
• Drive selected CRO LT & E-Group-level strategic initiatives.
• Represent the CS organizational priorities across Sales, Data, Analytics, Product & Engineering.
• Partner with FP&A teams in establishing target efficiency metrics, funding mechanism & investment business cases.
• Drive Key Customer Success Programs, such as At-Risk account process, usage data, Voice of the Customer and others.
• Support renewals forecasting motion and other key running the business operational cadences
• Proactively identify opportunities to enhance how the Customer Success teams operate
• Define Key Operating Metrics and implement into the day to day of the organization; Closely partner with Customer Success Analytics team on metrics & with Central Data team on relevant data products
• Create a world-class tech stack supporting new logo and customer revenue growth driving effectiveness, efficiency, and data insights.
• Build and execute a digital and AI/ML strategy and operations in collaboration with Customer Success, Marketing, and Data teams.

Requirements

• Demonstrated progressive experience in an analytical role within a technology business. Preference for Strategy Consulting, Corporate Strategy, Venture Capital/Private Equity, and/or Investment Banking backgrounds
• BA/BS degree, MBA Preferred
• Excellent quantitative analytical skills, creativity in problem solving, and a keen business sense
• Ability to think strategically, but also have exceptional attention to detail to drive program management and execution
• Extensive track record of building high-quality and complex spreadsheets, models and presentations
• Superb analytical skills, technical aptitude and executive presence
• Experience with SQL, Tableau, and/or similar analytical packages a plus
• SaaS and B2B experience preferred
• Interest in GitLab, and open source software
• You share our values, and work in accordance with those values
• Ability to thrive in a fully remote organization
• You share our values, and work in accordance with those values.
• Leadership at GitLab
• Ability to use GitLab

Senior Director, Customer Success Strategy & Operations

The Senior Director, Customer Success Strategy & Operations reports to the VP, Field Operations.

Senior Director, Customer Success Strategy & Operations

The Senior Director, Customer Success Strategy & Operations is a grade 11.

Hiring Process

• 30 minute interview with Global Executive Recruiter
• 45 minute interview with Director, Sales Strategy & Analytics
• 45 minute interview with VP of Customer Success
• 45 minute interview with VP of Global Revenue Strategy, Operations & Enablement
• 45 minute interview with VP of Finance & Business Technology
• 45 minute interview with CRO

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

Remote-Global

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Title: Manager, Strategy & Operations – Fraud

Location: New York City, NY; San Francisco, CA; United States – Remote

About the Team

The Fraud team is looking for a Strategy & Operations Manager to reduce the cost of fraud and build solutions to protect our platform from would-be fraudsters. You’ll grow familiar with our three audiences Consumers, Dashers and Merchants, and become a point person for understanding user behavior that suggests fraud. You’ll investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term. Most importantly, you’ll help promote the delicate balance between providing our users the best experience possible while keeping bad actors at bay.

About the Role

Our best Managers are data-driven, truth seekers, strategic thought partners and operators. They combine business context and analytics to take a problem area and implement a customized solution. Think this is you? Read on

You’re excited about this opportunity because you will

• Establish the strategy of DoorDash’s approach to fraud – work on the products, pricing and strategy needed to create the market-leading subscription business
• Analyze fraud vectors across DoorDash’s platform complete end-to-end analysis that allows us to better identify the bad actors on our platform and improve to improve the experience of good users
• Influence and engage across the company – partner with the product, engineering, and analytics teams to establish goals and build strategic programs
• Improve through experimentation Use data-driven decision-making to run tests on everything to reduce fraud while accelerating growth

We’re excited about you because

• 5+ years of experience in consulting, strategy, business development, operations, technology, investment banking, analytics or related experience; high-growth or subscription business experience
• Experience leading large projects, hitting goals, and succeeding in a team environment
• Problem solving and analytical skills, including proficiency in SQL and Expertise in Excel (can maintain complex spreadsheets/sheets)

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate erse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a erse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

California Pay Range:

$129,000$206,000 USD

Colorado Pay Range:

$129,000$185,000 USD

New Jersey Pay Range:

$129,000$175,000 USD

New York Pay Range:

$129,000$206,000 USD

Washington Pay Range:

$129,000$195,500 USD

Chief Operating Officer (COO)

Remote

Full Time

Senior Executive

Calling COOs with the grit and talent to take this company beyond recognition

First things first, this is remote – yes, no commute required, no traffic headaches or delays that make you want to cry. This is an all-access pass to work from wherever you are in the US.

Let s kick off with salary. Your annual base will be nestled comfortably between $180,000 – $250,000. On top of that, there’s additional annual compensation of $25,000 – $100,000 up for grabs.

Are you ready for the most titanic job description you’ve ever laid your eyes on? You bet that’s how we jive at McGaw. If being a top-dog COO – and the load that comes with it, makes you squirm, or you’re not the type to go on an Indiana Jones-style adventure into the details

Well, there’s a world of other companies out there for you. Otherwise, read on – this description s going to set you on fire and get your heart pumping.

You see, at McGaw, we don’t just settle we chase down the spectacular!

What You Need to Have in Your Toolbox

Stoked on a drive that just won’t quit, we’ve got a one-track mind to get better every damn day. So, hell-bent on self-improvement, we changed our name to groove even better with the market and our partners.

Our roots, though? They’re not going anywhere!

From our badass former name, Effin Amazing, to today’s more mature McGaw, we’ve remained unshakeable to our culture and values. We’re all about spreading warmth to foster trust and employing data to cast light on our operations. Just a snapshot of our ethos to give you a glimpse of the magic backstage.

The Exciting Adventures You’ll Embark On

McGaw stands tall in the tech stack management (TSM) arena. We collaborate with blossoming companies, strategizing and constructing their operations, integrations, processes, customer data, analytics, insights, and automation to forge a revenue juggernaut that drives marketing, sales, product, and customer success.

Our mission? To make companies realize their customer data is like a goose laying golden eggs. And we make it happen through data infrastructure, analytics, automation, personalization, funnel optimization, and artificial intelligence.

Our rap sheet is overflowing with wins and hard-earned experience optimizing revenue across the entire customer journey. With specialized knowledge and hands-on capabilities, we’ve covered the tech stack management from A to Z.

Whether it’s weaving strategies for the customer journey, integrating systems, generating insights from reporting, or applying data science to send revenue through the roof, we’ve got you covered. We have the leadership, the team, and the case studies that scream, “We’re pretty darn awesome.”

Enter McGaw s first Chief Operating Officer (COO)

You’ll be the trusty sidekick to our energetic Founder/CEO, Dan McGaw (linkedin.com/in/danielmcgaw).

Now, let’s set the record straight.

Getting your tango on with Dan, a tattoo-sporting, high-octane, straight-talking CEO/founder, ain’t a cakewalk.

With over 20 years of trailblazing as a founder, Dan’s got the tenacity to challenge you every single day. Expect spirited debates and all-round brainstorming to ensure we’re generating the best ideas, not just the first ones that pop into our heads.

Dan might be an adrenaline junkie with a penchant for cranking up the volume, but don’t let his punk-rock veneer fool you. He’s as warm-hearted as they come, always the first to lend a hand when his team, friends, and clients find themselves in a jam.

More Reasons to Love McGaw

McGaw is on the prowl for a seasoned COO with a hefty resume in a tech consulting/agency environment. We’re talking strong financial management, PNL knowledge, and the ability to keep operations and processes smooth with checklists, operating docs, and accountability. Leadership chops and a direct approach to business are absolute must-haves for this role.

A Day in Your Superhero Life: What the Future Holds for Our COO

Our dream candidate? Someone steeped in consulting and services delivery, preferably having climbed the ladder all the way to the executive suite. We believe this journey fosters a winning blend of resilience and expertise, plus familiarity with the practices, policies, and procedures.

With your background and prowess, you’ll help our team of all-star professionals, driving them to be efficient, productive, and impactful. You will hold them accountable, build document processes for training, and ensure that the team and clients are having a blast at McGaw.

Your Mission: To fine-tune service delivery, client experience, company profits, hiring, revenue growth, and business infrastructure to hit the company’s business targets. You’ll add depth to the Founding CEO’s skill set, working in tandem as comrades.

Objectives of this Role:

• Drive the services team to deliver top-tier services that boost our client’s revenue and profits.
• Roll out and uphold organization-wide goal setting, performance management, and monthly operating planning.
• Oversee company operations and employee productivity, fostering an inclusive culture and nurturing team members’ career growth while meeting organizational objectives.
• Work in sync with the CEO to define and execute the organizational vision, strategy, and hiring needs.
• Translate organizational vision and strategy into actionable revenue goals for growth and profits.
• Uphold effective recruiting, onboarding, professional development, performance management, and retention for all team members.
• Stick to company, federal, state, and local business requirements, enforce compliance, and step in when necessary.

Responsibilities:

Leadership:

• Commandeer the senior leadership team, including VPs and Directors in Client Services and Partnerships.
• Provide robust leadership, management, and people development, focusing on workflow, efficiency, and growth. Stoke the team members’ fire to achieve business objectives.
• Direct the team’s activities to maintain optimal operations, ensuring compliance with established standards and practices and meeting crucial deadlines.
• Lead team management: from recruiting, interviewing, hiring, and training staff, to directing, coaching, inspiring, and mentoring staff.
• Ensure collaboration and dedication across all departments, clearly defining responsibilities and accountabilities for all teams.
• Identify, develop, and execute all necessary training for the team, keeping them versatile and up-to-speed.
• Assist supervisors in overseeing employee productivity and building an inclusive and engaged culture.

Duties:

• Collaborate with the CEO to hatch actionable business strategies and plans that align with short-term and long-term objectives.
• Work with the CEO and Senior Leadership in setting and propelling organizational vision, operations, strategy, and human resource needs.
• Translate strategies across all areas of Operations into measurable and achievable goals.
• Develop company policies, processes, and workflows.
• Manage P&L with the CEO, develop an operating budget, and bring senior leadership up to speed with the organization’s financial and budget process.
• Keep a tight leash on capital investment and expenses to ensure the company hits investor targets.
• Establish effective processes to manage McGaw workflow and hours to agreed client scope.
• Be the watchdog for the quality and consistency of McGaw services.
• Work with the CEO on sales management to allocate sufficient investment capital to hit growth targets.
• Team up with leadership to develop marketing and support solutions.
• Evaluate company performance by analyzing and interpreting data and metrics.
• Maintain and build trusted relationships with key customers, clients, partners, and stakeholders.

So, you’re curious about the kinda superpowers you need to possess to nail this gig, huh?

Well, we’re talking about a resume as jam-packed as a Thanksgiving turkey, with 15+ years in digital and operations, preferably running at full tilt in a MarTech, analytics, or revops agency. Add to that, a decade being the boss, and half of that time mastering the financial side of custom integrations and services delivery.

Four years of strutting your stuff in C-level roles will do nicely, thank you.

It’s not enough to just understand the marketing tech landscape – we need you to know it like the back of your hand: products, services, architecture, platforms, the whole enchilada.

You should have more experience in process improvement than a 5-star chef has recipes. Agile? We’d love a sprinkle of that! You should also have a head for figures that’d make a seasoned accountant green with envy.

If you can sniff out problems like a bloodhound and forecast potential issues like a seasoned weatherman, you’re on the right track. Your learning curve should be steeper than Mount Everest and your problem-solving skills sharper than a ninja’s choice weapon. Remaining as cool as a cucumber under pressure and beaming positivity like a 100-watt bulb are just par for the course here.

Being a whizz at handling multiple complex projects, a go-getter who takes initiative, and someone who doesn’t buckle under deadlines is who we’re looking for. Your interpersonal skills should be as smooth as a Shakespearean sonnet, and you need to have a knack for diffusing a tense situation like a bomb disposal expert.

Qualifications: What Have You Got Up Your Sleeve?

As for qualifications that make us go weak in the knees: Experience in a tech startup smaller than a hive of bees, or a large company bigger than a bustling city; expertise working remotely and leading a virtual tribe; international business experience and working in a high-octane, high-growth company would make our hearts skip a beat.

Now, onto the scorecard of success

After three months of stretching your superpowers, we’re hoping for a 10% boost in client satisfaction and retention, a 5% hike in project profitability, and a 10% improvement in labor efficiency. You’ll also be masterminding our growth management meetings and laying down some cool hiring plans.

Six months in, and we’re looking for client revenue expansion to go up by 10%,

Project profitability and labor efficiency to get a 10% and 20% leg-up respectively.

We’re also hoping to see you whip up some repeatable upsell and cross-sell processes.

A year later, with you at the helm, we should see:

A 15% rise in project profitability,

20% improvement in labor efficiency, and

An awe-inspiring 50% increase in new hire retention.

And just for fun, YoY revenue growth of 50%.

Our Benefits Are the Cherry On Top of This Sweet Gig

We’re talking flexible hours, remote work (U.S.-based superheroes only), competitive salary with profit sharing, a radically transparent workplace, and an open-door policy for your genius ideas. Plus, unlimited PTO, Starbucks and Uber Eats monthly allowances, 3% 401k contribution, top-tier health insurance, parental leave, snazzy tech gear for remote setup, and a bunch of paid holidays.

Oh, and the chance to become a beacon of knowledge in the marketing tech community. And a learning curve that makes Mount Everest look like a bunny slope. Phew!

Your Mission, Should You Choose to Accept It:

As McGaw s super COO, your gig is orchestrating the daily hubbub of the services/delivery teams and the fiscal fitness of McGaw. You’ll be the one to hatch slick processes, protocols, and workflows, cherry-picking the right tools to balloon profits, design super-smooth departmental workflows, and guarantee a high-five experience for our clients and squad.

Your secret weapon? A razor-sharp business acumen and a knack for strategic thinking. You’ll sprout and nurture relationships within McGaw and with our clients, paving the way for radical honesty and team spirit.

Your Objectives, Set in Stone:

Your goal? Buddy up with the CEO to envision and steer the organizational vision, operational strategy, and hiring game plan. As our dynamic COO, you’ll transform strategy into a tangible set of organization-wide goals, performance management, and a master plan for annual operations.

You’ll hold the reins of our business operations and employee productivity, kindling an ultra-inclusive culture, ensuring our team members thrive like never before, and hitting our organization’s targets. You’ll be the guru of effective recruiting, onboarding, professional development, performance management, and retention.

And let’s not forget compliance. You’ll ensure McGaw toes the line with company, federal, state, and local business rules, enforcing compliance, and cracking the whip when needed.

The View From Your Office:

You’ve got the marketing/revenue/analytics/data tech landscape at your fingertips. You’re in the know about how business/revenue strategy, in sync with the tech stack, ramps up revenue. As our linchpin, you’ll partner with the client services team and their clients to churn out win-win outcomes for both them and McGaw.

While the CEO will take the wheel for sales, marketing, and new customer acquisition, you’ll be the trusted lieutenant. Supporting the CEO with sales/revenue growth, overseeing the Sales Director to expand our current client projects is your gig.

As our COO, you’ll be the maestro of financial forecasting and budgeting to secure the investment capital needed to hit those growth targets. Leveraging your solid financial and accounting know-how, you’ll put together an operating budget and get the senior leadership clued in on the company’s financial and budgeting operations.

Your Day-to-Day And How Your First Few Months With Us Will Look

Your First Month on Board:

In your first month, the CEO will school you on the ins and outs of our business, introduce you to the McGaw values, and set up chit-chats with the team. You’ll get the lowdown on our client delivery process, the company’s backstory, team dynamics, and industry insights. Your key mission will be to partner closely with the CEO.

Your First 3 Months, In a Nutshell:

In the next couple of months, you’ll get your hands dirty with our service delivery process, jot down observations for potential changes, and validate your ideas with the team to draft a to-do list of actions. You’ll be tasked with whipping up a hiring plan, financial forecast, and budgets to speed up revenue and profitability.

During Your Second 3 Months:

In this phase, you’ll implement your hiring plans, spruce up organizational charts, and revamp financial planning to double the company’s revenue in the next year. You’ll join forces with the CEO to tweak and optimize the company’s 3-year plan to achieve at least 50% YoY revenue growth.

After Your First 6 Months:

By now, you should be totally rocking the services team and business operations, freeing up the CEO to zero in on sales, marketing, and recruiting. You’ll have your fingers on the pulse of McGaw and be ready to take it to the next level!

Remember, you’re joining a team that values trust, radical candor, and a good bit of fun along the way. We can’t wait to see what you’ll bring to McGaw!

Cash App is looking to hire a Platform Product Manager, Bitcoin to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Support Operations Manager – Remote

Remote

Full Time

Manager/Supervisor

A2 Hosting is currently seeking an experienced Support Operations Manager to join the Support leadership team! The Support Operations Manager plays a crucial role in ensuring the support team has the essential tools, training, and knowledge resources to provide optimal service to customers while maximizing team productivity and effectiveness. The Support Operations Manager is responsible for tracking key performance indicators, analyzing metrics, and identifying trends in customer contacts and team member performance that contribute to the continuous improvement of support operations.

Through leading, motivating, and working alongside a team of passionate professionals and leaders, the Support Operations Manager will be an integral part in ensuring that A2 Hosting is a leader in customer-focused web hosting services.

Duties and Responsibilities

• Provide leadership and guidance to the Support Operations Team members, including Training staff, Technical Writing staff, Quality Assurance staff, Project Coordination staff and data and analytics staff
• Coach and motivate team members to deliver high-quality support services
• Evaluate workloads, set performance targets, conduct evaluations, and foster a positive and collaborative team environment
• Collaborate with Support Managers to define customer service workflows that enhance service delivery
• Continuously review and improve processes and procedures to identify and address obstacles, streamline support operations, and increase efficiency
• Work closely with other departments to understand product changes and provide input on changes related to the customer service department
• Assist in the rollout of new services and service updates by ensuring the support team has the necessary tools, resources, and knowledge required to provide exceptional support
• Use data to identify areas for automation or improvement and implement strategies to enhance efficiency and customer satisfaction
• Develop and refine operational metrics to measure customer satisfaction, trends, employee productivity, and staffing levels
• Track, analyze, and report on key performance metrics, including response times and customer satisfaction scores
• Manage the support department’s Jira board

Required Skills

• A minimum of 3 years of support leadership experience required, preferably in a web hosting, SaaS, or similar technology environment
• Familiarity with common support tools, including ticketing systems, strongly preferred
• Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
• Proven interpersonal and leadership abilities; ability to foster and promote a professional and collaborative work environment
• Skilled in developing and implementing new tools, technology, and processes to drive improvements and enhance efficiency
• Have a strong strategic perspective with a focus on innovation and operational details while building the best support experience for customers
• Strong analytical and problem-solving skills with the ability to use data to drive performance improvements
• Effective time management skills including multitasking and prioritization
• Strong customer-focused mindset with the ability to adapt to different and potentially complex situations

Why Work for A2 Hosting:

We invest in our Team Members and promote from within. We have extensive technical training that all Team Members receive when hired, this will aid in your success within your role. Here is more about what we offer:

• Subsidized health insurance; dental and vision coverage also available (for US Team Members)
• Paid parental leave
• Company-matching 401k, traditional or Roth (for US Team Members)
• Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time
• Company-sponsored life and disability insurance (for US Team Members only)
• The ability to work from home; this position is 100% remote

This position is a remote position, you can live anywhere in the world as long as you have a reliable internet connection.

About A2 Hosting:

Our growth has stemmed largely from our CEO’s and team’s strong technical focus and experience. We’ve built the industry’s leading customer service team and continually do everything we can to offer faster service than our competitors. Our user-friendly solutions have you covered whether you’re a brand new user looking to start a website or an expert developer; a small venture or even a large business. We’ve got you covered whether you’re looking to host Linux, Windows, Joomla, WordPress, Drupal or something in between. The bottom line is that we love what we do and love working with users like yourself!

Offering the level of service we would want to use ourselves has been a lot of hard work because we never settle for just “good enough”. Like you, we take our websites and web development seriously. It’s been worth it though because we enjoy making our customers happy and helping you succeed. If it were easy, every hosting company would offer the same level of service. They don’t.

Operations Coordinator

• CA, US – Remote OK
• Full-Time
• Operations
• $75k – $90k

ABOUT

Equis is a set of organizations (including Equis Research, Equis Institute, and EquisLabs) working to create a better understanding of Latinos, innovate new approaches to reach and engage them, and invest in the leadership and infrastructure for long-term change and increased engagement.

Since 2019, we have served as a hub for Latino research and innovation, leaning into the complexities of Latino voters in the United States, ensuring they get the sophistication of treatment and level of attention that matches their critical role in the electorate. Equis is also committed to developing Latino leaders across the progressive space, serving as a convener of organizations and iniduals leading Hispanic-focused programs. The scope of our work is designed to engage Latinos in multiple arenas because we believe that this moment requires a complete rethinking of how we engage Latinos.

The Operations Coordinator will provide critical administrative and operations support for the entire Equis organization. The Operations Coordinator will serve as the glue to the organization’s critical operating functions to ensure we run smoothly and consistently with our culture and values. An ideal candidate will be customer-service driven and have excellent attention to detail, able to observe, review, and analyze processes and systems to identify and make improvements.

DUTIES AND RESPONSIBILITIES

• Cross-Team Communication:
  • Facilitate cross-channel communication across departments, providing critical administrative support for the entire Equis organization to ensure smooth organizational/ infrastructure operations.
  • Develop SOP (standard operating procedures) for our systems and processes, ensuring that all team members have a clear understanding of our operations.
  • Serve as lead trainer for all systems that fall under your purview, providing ongoing pieces of training and workshops with an eye towards usability and systems adoption.
  • Serve as a project manager across multiple projects and across multiple departments, where needed, to ensure continued progress throughout its life cycle through execution.
• Legal Compliance Management:
  • Support all components of the vendor contracts lifecycle from ensuring that contracts and agreements are ready for processing, to following up with vendors on an as-needed basis, and managing when contracts and agreements are set to expire. You will work closely with staff providing timely reports on the status of contracts and agreements.
  • Negotiate and redline contracts to ensure they align with Equis’ priorities and inform clients about potential business risks.
  • Ensure that all contracts, agreements, and MOUs comply with local, federal, and Equis standards.
  • Identify and resolve issues as they arise, and develop effective solutions as needed.
• Vendor Management:
  • Serve as the first point of contact with vendors and business partners regarding requests for services or critical issues to be addressed (e.g., travel logistics, materials procurement, administrative support, operations needs, and more).
• Logistics and Planning:
  • Create and maintain event and logistics plans and budgets.
  • Alongside the Operations and PTC departments, support the planning of all-staff, and special events by providing general operations support. Events include but are not limited to all staff retreats, department-level meetings, and large-scale team attendance at conferences.
  • Serve as point of contact for the company travel platform, responding to staff requests for travel arrangements as needed.
  • Communicate and liaise with all vendors related to travel: hotels, meeting spaces, etc to ensure staff travel accommodations are met and authorization forms are sent and received.
  • Liaise with accounting and payroll to account for the company’s travel expenses via monthly and weekly reports.

QUALIFICATIONS

To perform the job successfully, an inidual should demonstrate the following:

• Customer Service – Lives the values of Equis internally and externally. Displays courtesy and sensitivity to all. Works well with colleagues and responds promptly to external and internal requests.
• Prioritizes Operational Excellence: prioritizes operational excellence and efficiency. Manages competing priorities and works in an organized manner and communicates clearly, identifies needs or points of clarification.
• Independent Problem Solving – Self-starter. Does not always need to wait for directions. Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems promptly. Resolves problems in early stages. Works well in group problem-solving situations.
• Teamwork – Balances team and inidual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to views.
• Detail Oriented – Ability to review documents for efforts, catch mistakes, and cross T’s and dots I’s.
• Key Programmatic Experience – Fluent in G-Suite, Microsoft products, and various other relevant software.
• Systems Creator – Ability to take initiative in creating systems, creating training materials on new systems to train team members, and manage and adapt system configurations to align with organizational needs.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• The ability to communicate with colleagues, partners, and clients via phone, video call, and email

WORK ENVIRONMENT

Equis is a national remote office environment with team members located across all continental U.S. time zones. Candidates should be prepared to either work from home or at a location of their choosing that is located within the continental United States. Equis has implemented a pro vaccination policy, subject to exemptions. Candidates must be willing to follow the established policy to prevent and limit the exposure of COVID-19.

This position requires the ability to work core hours Monday through Friday in your local time. This position will require occasional evening work and some in-person attendance for all-staff or department-level events, approximately 2 per year, which require overnight travel.

COMPENSATION & BENEFITS

This is a fully remote (USA only), full-time position, [EXEMPT], and a competitive salary range of $75,000 – $90,000 p/year. This salary range represents a good-faith estimate of what Equis may pay for this position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as budget availability and commensurate with the selected candidates’ experience.

Equis offers a generous benefits package which includes 100% Medical, Dental, Vision at no premium for employees, Company Paid Life Insurance, Health Reimbursement Account with employer contribution, Unlimited PTO and generous paid holidays, 4% Employer Match 401(k), Annual Professional Development Stipend, Work-from-home Stipend, Paid Parental Leave, and Emergency Relief Fund.

HOW TO APPLY

Not sure you meet all qualifications? Let us decide! Please send your resume and cover letter here or via our career page. In the submission of an application, your consent is provided to share your resume with partnering organizations.

NON-DISCRIMINATION STATEMENT

Equis believes in an open and inclusive work environment that encourages respect and is free from all forms of discrimination, harassment, including but not limited to sexual harassment. We embrace our differences as we prohibit unlawful discrimination on the basis of race, color, genetics, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital status, disability, or military status in any of our operations. We prioritize not just equality, but equity in our practices and policies. Given who our employees are and the community we serve, we pay special attention to equity in the arenas of racial justice, gender justice, educational access, citizenship status, and language justice.

EQUAL OPPORTUNITY EMPLOYER

Equis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity (including gender nonconformity and status as a transgender or transsexual inidual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, or any other status protected by applicable federal, state, or local laws.

Equis is committed to providing reasonable accommodation to iniduals with disabilities. If you need reasonable accommodation because of a disability for any part of the recruitment process, please email ptc @equislabs.us.

"

About the company

Aviator (YC S21) builds tools to automate necessary-but-mundane engineering workflows for customers like Bosch, Slack and Square. With Aviator's productivity-oriented tools, engineers save up to 10 hours a week on their code-submission processes, testing processes and many other tasks. We’re a well funded company, with significant enterprise revenue and notable Silicon Valley investors like Elad Gil, Lenny Rachitsky, Global Founders Capital and others.

About the role

We are a tight-knit team of engineers and problem-solvers, looking for a technical writer on contract basis who can help scale our content strategy. As a Technical Content Writer, you will play a pivotal role in creating clear, engaging, and accurate technical content that educates and informs our audience. You will do your own research and collaborate with our team to produce high-quality documentation, articles, tutorials, and other forms of technical content that cater to both experts and beginners in the field.

Things you’ll help with:

* Create technical product content such as technical blog posts, website copy, case studies, getting-started guides .

Skills & Experience

* Experience working closely with developers.

Other points to note

* Open to applicants from any location (we’re remote first), but available during Pacific Time work hours.

What we offer in return

* A competitive salary

",

Title: Senior Technical Product Manager (Payments)

Location: Remote

Want to help us, help others? We’re hiring!

GoFundMe is a global community of over 100 million people with the common purpose of helping one another. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes for themselves, each other, and their communities. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for our next Sr Technical Product Manager who believes in the impact of GoFundMe and is passionate about our mission to help people help others. This role will own and lead outcomes related to GoFundMe’s payments platform and the expansion of our money-in-money-out capabilities. Our PMs set the vision, strategy and ownership of the roadmap and execution on the plans that are developed. We value accountability, bias to action, curiosity and invest in shared successes. We know that a broad range of perspectives, a erse group of backgrounds and experiences, help us to create the best possible product.

The Job

• Enable the business to pursue new markets and functionality within the payments space, and help drive high level platform architecture in partnership with engineering.
• User Focus: Be the advocate for our customers (internal and external) and understand the needs of our community to build delightful experiences.
• Collaboration: Work cross-functionally with engineering, data, QA, customer experience and other teams to build out an amazing product.
• Communication: Articulate the problem you’re solving, the vision you are going after, write crisp and clear requirements and communicate the challenges and constraints to senior management and various stakeholders.
• Product Ownership: Lead product vision, strategy, development, and successful execution of new product initiatives and features.
• Influence: Break down large projects into milestones, make trade-off decisions while balancing the nuances of implementation details and time-to-market needs, and get buy-in from cross-functional teams.
• Data-informed decision-making: Use A/B Testing, analytics, market research, usability studies and competitive analysis to drive product decisions.
• Analytics: Focus on product instrumentation and analytics and iterate based on data and user insights.

You

• Have a proven track record for building, launching and scaling successful products. Can take an idea/opportunity from a problem statement to an appealing final product.
• Strong sense for prioritizing ambitious initiatives by synthesizing feedback and leaning on data insights.
• Demonstrated ability to lead and partner with designers, engineers, and other cross-functional stakeholders.
• Strong communicator with the ability to bring people together to define a common vision and plan for action.
• Ability to work on multiple projects under pressure and thrive in a fast-paced environment.
• Have 5+ years of technical product management or relevant experience.
• Knowledge of API integrations, payment service providers or FinTech preferred.
• Experience working with Legal, Risk and Compliance requirements is a plus.
• BA/BS degree or equivalent experience; MBA or technical degree a plus.

Why you’ll love it here…

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, ersity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together.
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of erse backgrounds and experiences. We are committed to providing ersity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $120,000 – $165,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Inidual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary range based on your location during the hiring process.

Learn more about GoFundMe:

GoFundMe 2022 | Year in Help

GoFundMe Heroes

Why GoFundMe

We Support Justice + Equality

Title: Staff Product Manager

Location: Remote, United States

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That’s why we’re building the only app homeowners need to effortlessly manage their homes knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry we must be doing something right.

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we’re creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.

Thumbtack by the Numbers

• Available nationwide in all 3,143 U.S. counties
• 78 million+ projects started on Thumbtack
• About 4 million customers in the last 12 months
• Pros earn billions on our platform
• About 10 million 5-star reviews for our stellar pros
• 1000+ employees and $3.2 billion valuation (June, 2021)

About the Role

Thumbtack is early in the journey of building out a world-class martech stack. We’re looking for a product manager with deep experience with martech and working with marketing teams, especially performance marketing. Connecting product and marketing technology capabilities to opportunities to acquire more customers more efficiently.

Responsibilities

• Partner with engineers, marketers and other product teams to ideate, prioritize and deliver world-class martech capabilities that help empower both our marketing teams and customer growth teams
• Define and analyze key metrics to inform decision-making and measure success
• Build strong relationships with and deeply understand how our marketing team works
• Coordinate within your team and among teams at Thumbtack to ensure understanding of and alignment around projects
• Wear many hats and be key organizational glue

What you’ll need

If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.

• 5+ years of product management experience with at least 2+ years working directly on a martech product
• Basic understanding of marketing and performance marketing principles and strategies
• Excellent analytical skills to break down and solve complex problems
• Proven ability to collaborate cross-functionally
• Excellent written and oral communication skills
• Excellent business judgment
• Ability to work in a fast-paced and dynamic environment

Bonus points if you have

• Experience working in a marketplace business
• Experience working at a high-growth startup

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $235,000 – $285,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

#LI-Remote

• Virtual-first working model coupled with in-person events
• 20+ company-wide holidays including two week-long shutdowns
• Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
• Stipends for remote work support, home office set-up and Thumbtack services (North America)
• WiFi reimbursements
• Cell phone reimbursements (North America)
• Employee Assistance Program for mental health and well-being

Learn More About Us

• Life @ Thumbtack Blog
• How Thumbtack is embracing virtual work
• Follow us on LinkedIn
• Meet the pros who inspire us

Thumbtack embraces ersity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to iniduals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .

Senior Manager, Design, Learning, and Impact

Location: Flexible, with the ability to work core EST hours

Women Deliver is a leading global advocate that champions gender equality and the health and rights of girls and women. Our advocacy drives investment — political and financial — in the lives of girls and women worldwide. We harness evidence and unite erse voices to spark commitment to gender equality. And we get results. Anchored in sexual and reproductive health, we advocate for the rights of girls and women across every aspect of their lives. We know that investing in girls and women will deliver progress for all.

Summary of the Position:

The Senior Manager, Design, Learning & Impact, is responsible for leading the design, learning, and impact measurement processes for Women Deliver’s initiatives and work streams. They will guide the organization and its teams through work stream vision and design processes, assess the impact of current WD work streams, provide recommendations for improvement, and provide strategic revision to the organization’s overall strategy. They will collaborate with various stakeholders, including the President & CEO, Monitoring Evaluation and Learning Lead, and work stream leads, to evolve WD’s institutional results-framework and devise tools to measure and assess impact and make evidence-based decisions around the WD’s work. The initial phase of their work will focus on leading the organization’s after-action review of the WD2023 Conference — as it relates to supporting the design and development of new work streams for the organization.

This position reports directly to the President & CEO.

Accountabilities:

Organization Strategy & Work Stream Design

• Collaborates with President & CEO and for the assessment and review of current WD strategy, initiatives and work streams;
• Conducts needs assessments and research to identify gaps and determine work stream and initiative objectives and impact;
• Develops and designs comprehensive initiatives, including goals, objectives, activities, and timelines for implementation;
• Collaborates internally with program teams and external partners to ensure program alignment with organizational mission and objectives;
• Incorporates evidence-based practices and evaluation framework concepts into program design.

Institutional Learning and Impact

• Commissions the formal evaluations and reviews of WD initiatives and workstreams as needed and directed;
• Develops and implements evaluation plans for the organization, including data collection methods, tools, and analysis procedures;
• Monitors initiative implementation to ensure effectiveness and quality of work;
• Collaborates with MEL champs to collect, analyze, and interpret initiative data in order to access outcomes, impact, and effectiveness;
• Identifies and addresses program challenges and proposes necessary modifications for improvement;
• Prepares and presents regular reports and presentations on program performance and evaluation findings to appropriate stakeholders

Data Management & Analysis

• Manages program data collection and storage systems, ensuring data accuracy, confidentiality, and compliance;
• Conducts quantitative and qualitative data analysis using the appropriate tools;
• Effectively communicates program outcomes and insights;
• Synthesizes research findings to inform program design and evaluation activities;
• Engages appropriate stakeholders in program design, evaluation planning, and data interpretation;
• Provides technical assistance and capacity-building support to program staff and partners in data collection, monitoring, and evaluation practices;
• Performs other projects and assignments as directed by the President & CEO

Qualifications, Skills, Education, and Knowledge:

• Minimum 8-10 years of related, progressively responsible work experience;
• Proven experience in program design, development, and evaluation in non-profit or similar setting;
• Strong knowledge of program evaluation methodologies, including quantitative and qualitative research methods;
• Proficiency in data analysis software and data visualization tools;
• Familiarity with evidence-based practices and evaluation frameworks;
• Excellent analytical, critical thinking, and problem solving skills;
• Must be highly organized, with a strong work ethic and attentive to detail;
• Strong experience in project management and ability to handle multiple projects and tasks with frequently shifting priorities;
• Must be able to work proactively and independently, multi-task, and work under tight deadlines;
• Collaborative and team-oriented approach with the ability to work effectively with erse stakeholders;
• Substantive knowledge base in the gender equality (or similar) space preferred;
• Ability to travel, both domestically and internationally, if needed.

How to Apply

Send your CV/resume, cover letter, and salary requirements to:

• Include the position title in the subject line. If applying for more than one position, include the positions in the body of your e-mail
• Ensure that any files submitted include your full name

Join the Community

• About Us
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• Youth
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  • Young Leaders Program
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• Deliver For Good
  • Learn More
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• 588 Broadway, Suite 210
• New York, NY 10012 USA
• Tel: +1.646.695.9100

Operational Health Analyst – Flights, Remote

• REMOTE-US
• FLIGHTS – OPERATIONS
• FULL-TIME

About the Job

As Supply Operations Analyst for Operational Health within the Flights Supply team, you will be responsible for monitoring and improving the health, reliability, and performance of our supply stack. You will serve as a subject matter expert on all of our booking service providers: monitoring their health, identifying issues, leading incident response strategy, recommending solutions, and identifying product fixes for performance gaps. You will be asked to grow and modernize our health monitoring systems, scaling up alerting and building impactful metrics and dashboards. You will need to be able to roll your sleeves up to get to the core source of an issue, working with multiple stakeholders internal and external to provide samples of problems and strategize solutions.

This position requires a highly analytical and self-driven inidual who can successfully manage multiple shifting priorities and complex investigations at once. The ideal candidate is a competent self-starter who stays cool under pressure, has an eye for detail, and enjoys the challenge of learning to understand systems and products that they may not already be familiar with.

Responsibilities

• • Serve as the primary owner of operational health measurement, alerting, and incident reporting.
  • Maintain and improve supply health dashboards and monitoring systems.
  • Grow and run our Operational Health reporting system.
  • Develop new metrics to measure the performance of the Hopper platform, determine baseline performance, and guide the team on setting targets for improvement.
  • Be a subject matter expert in navigating our internal logging systems in order to answer stakeholder questions related to outages and bugs.
  • Run deep-e investigation into gaps in our metrics, drive performance metrics to meet goals.
  • Serve as an incident manager for high-impact outages and product issues.
  • Liaison with stakeholders at vendor partners to report issues and strategize solutions.
  • Field error reports from company stakeholders via intake process and document reported bugs.
  • Work with product and engineering teams to strategize solutions to known bugs, create tickets to report said bugs, and test fixes once implemented.
  • Develop and run playbooks for incident response and performance investigations.
  • Serve as a general data resource for the Supply team as needed.
  • Flex as needed to support operational tasks in an ad-hoc manner.

Minimum Qualifications

• • A passion for Hopper’s mission to build the most customer centric travel marketplace on Earth.
  • Excellent judgment; ability to ask smart questions and make quick, impactful decisions.
  • Experience in data and analytics a must
  • Experience working with SQL
  • Significant experience creating and managing metrics dashboards.
  • Technical competency is a must, ability to talk productively with product and development teams.
  • Experience with data visualization tools, with Amplitude and/or Datadog preferred.
  • Experience leading investigations into product outages and incidents response.
  • Resilient attitude, ability to stay on your toes and move with any changes that may come your way.
  • Drive to work autonomously, take initiative to research and analyze problems, find solutions, and communicate with stakeholders.
  • Customer, team & company player. Take on delegated tasks with enthusiasm towards the greater good of the company.
  • Exceptional ability to grasp, manage, and articulate complex systems.
  • Strong organizational skills in order to stay on top of multiple tasks at once.

Preferred Qualifications

• • Experience in the travel industry, especially air travel, is a huge bonus.
  • Excellent written and verbal communication skills in English
  • A minimum of 2 year experience in Product Operations working with Product teams and Engineering teams
  • Deep domain knowledge in air shopping and booking providers (Sabre, Travelport, Amadeus, NDC, SPRK, ARC, BSP)
  • Experience with operation tools like Jira, Confluence, Google Sheets.

Benefits

• • Well-funded and proven startup with large ambitions
  • Competitive salary
  • Unlimited PTO
  • WeWork All Access Pass OR Work-from-home stipend
  • Entrepreneurial culture where pushing limits and taking risks is everyday business
  • Open communication with management and company leadership
  • Small, dynamic teams = massive impact
  • 100% employer-paid telemedicine, medical, dental, vision, disability and life insurance plans
  • Access to a Retirement Savings Plan (CAN) or 401K (US)

MORE ABOUT HOPPER

At Hopper, we are on a mission to become the world’s best — and most fun — place to book travel. By leveraging massive amounts of data, advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to help customers spend less and travel better. Ranked the third largest online travel agency in North America, the app has been downloaded nearly 80 million times and continues to gain market share globally.

Here are just a few stats that demonstrate the company’s recent growth:

– Hopper sold around $4 billion in travel and travel fintech in 2022, up nearly 3X over 2021. In 2022, Hopper increased its revenue 2.5X year-over year.

– The company’s bespoke fintech products, such as Flight Disruption Guarantee and Price Freeze, now represent 30-40% of Hopper’s total app revenue.

– Given the success of its fintech products, Hopper launched a B2B initiative called Hopper Cloud in late 2021. Through this partnership program, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory. As its first Hopper Cloud partnership,

– Hopper partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders.

– Recognized as one of the world’s most innovative companies by Fast Company four years in a row, Hopper has been downloaded over 80 million times and continues to have millions of new installs each month.

– Hopper has raised over $700 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world’s fastest-growing mobile-first travel marketplace.

Come take off with us!

"

We're looking for a great teammate that will e in, work hard, and learn. This is an excellent opportunity for someone passionate about game design and seeking hands-on experience in a dynamic, collaborative, and creative environment.

You will be:

1. Improving integration of existing game mechanics and features to improve player engagement and social interaction.

You should take this job if you are:

* Passionate about playing games.

The ideal candidate for this position will have:

* A strong passion for and understanding of MMOs, building games, and social games.

",

Title: Senior Product Manager – Gameplay Tech

Location: Remote/ In-Office

We’re looking for a Senior Product Manager to join our team at Hypixel Studios, which collaborates remotely from around the world. Our members range from industry newcomers to experts with 25+ years of experience. Team members come from a erse set of backgrounds, but share a common passion for building polished player-focused, community-powered games.

Join us on our mission to bring players together in an inviting, immersive world where they can make their mark. Hytale empowers creative expression across a spectrum of experiences including sandbox adventure, social play, minigames, and creativity using a suite of powerful and accessible tools.

The ideal candidate for our production team will have a breadth of game development experience ranging from early R&D to live game operations, and have strong instincts for how to build tech-heavy foundational gameplay systems that will support a wide variety of gameplay features and content for years to come. As a Senior Product Manager working on these systems, you will lead development of gameplay capabilities that define Hytale’s universal feel and ensure that they support the needs of multiple game modes and future experiences to come.

Who you are:

• You are passionate about empowering others to do incredible work. You care deeply about understanding the needs of other developers and take great pride in enabling them to create amazing experiences.
• You are technologically fluent and always curious to learn more. You enjoy ing into complex engineering problems and working with developers to identify the best path forward.
• You are a confident strategic thinker who values the collaborative input of those around you, and you’re always open to new data and perspectives that may shift your thinking.
• You love thinking about games and what makes them great. You’re always playing games and picking up on the nuances of what special touches and details matter most.
• You are a leader that can mentor colleagues, define clear expectations, and inspire a team.
• As an excellent communicator, you are authentic and transparent in helping players and team members understand the decisions we make as developers.

Some of your role:

• You will partner with tech leadership to establish a compelling vision and strategy for Hytale’s Core Gameplay systems.
• You will focus on delivering critical gameplay capabilities that enable developers and content creators to ship great experiences to players.
• You will drive clear, thoughtful prioritization through one or multiple team backlogs.
• You will manage multiple layers of stakeholder and customer relationships to ensure the right priorities are in place.
• You will continually leverage data, research, and whatever resources are available to validate product direction and demonstrate strong judgment around how and when to react.

Essential Traits:

• 8+ Years of experience in game production across early product development through live game operations
• Multiple shipped AAA titles, bonus if done across multiple platforms
• High technical fluency, bonus if experienced with developing game engine capabilities
• Proficient in both written and verbal communication with technical and non-technical iniduals
• A familiarity and passion for open-world, builder, and survival games

We can offer:

• A chance to work on a new game project with an extremely motivated team
• Opportunities to learn and grow personally and professionally
• A stable and secure work environment
• The ability to work remotely

We’re looking for applicants who are self-driven, put players first, and that have a history of making cool stuff. In return, we can offer an environment that values and supports inidual creativity and passion and believes in fostering new talent. We recognize the value of ersity in every sense and actively encourage candidates from erse backgrounds to apply.

Title: Vice President of Product

Location: United States

About Us

Udacity is on a mission to change lives, businesses and nations through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is proud to be backed by respected investors like Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital, among other leading VC firms, and provides a powerful and differentiated solution inside of a $32b total addressable market opportunity. Udacity has more than 100 enterprise customers including Airbus, Bertelsmann, BNP Paribas, Leidos, Mazda, and the United States Air Force.

As the Vice President of Product, you will lead the charge in building a world-class product. It’s incredibly important that our students trust Udacity, and as such, we hold ourselves to an incredibly high standard. We aim to delight, and in this role, you will define the long term vision and roadmap to ensure we continue to do just that. You will be responsible for building the product that delivers step-change innovation for the economic buyers, learners, and program managers of global organizations.

The ideal candidate will be driven to build and scale new products and services and able to lead with a hands-on approach.

Responsibilities

Nice To Have

• Experience with an ed tech organization
• Experience working on a product that transitioned from one business line to another
• Experience working on a product that grows bottom-up, with motions including some of account consolidation, seat expansion, feature upsells, and self-service

Must Have:

• 7+ years of professional experience, with 5+ years experience leading product teams
• Experience in working for a SaaS company
• Experience working on a product that sells to iniduals, teams, and businesses
• Product Philosophy: believes in the value of building incredible user experiences
• Influencer: leads others through influence
• Coach: holds self and peers accountable for excellence
• Strong Communicator: distills complexity into clear and concise messaging
• Leader: recruits, manages, and develops high-performing teams
• Data-driven: defines, measures, and manages metrics
• Empathetic: understands customer behavior and develops targeted strategies
• Strategic: runs balanced strategies with both short and long-term investments
• Passionate: articulates a genuine passion for the X company mission

Location: While this is a remote role, Mountain View, CA is preferred and applicants must be currently authorized to work in the United States of America on a full-time basis

Compensation: The maximum base pay for this position is $255,000, depending on experience and location. This role is also eligible for a discretionary bonus, participation in Udacity’s equity plan, generous benefits, and $4k per year for external learning and development.

What We Do

Udacity’s mission is to train the world’s workforce in the careers of the future. We address the complex dynamic of workforce challenges and strive to be the change we need in the world to transform talent to create opportunities for heightened productivity and retention. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve.

Don’t stop there! Please keep reading…

You’ve probably heard the following statistic: Most male applicants only meet 60% of the qualifications, while women and other marginalized candidates only apply if they meet 100% of the qualifications. If you think you have what it takes but don’t meet every single point in the job description, please apply!

We believe that historically, many processes disproportionately hurt the most marginalized communities in society- including people of color, working-class backgrounds, women and LGBTQ people. Centering these communities at our core is pivotal for any successful organization and a value we uphold steadfastly. Therefore, Udacity strongly encourages applications from all communities and backgrounds.

Udacity is proud to be an Equal Employment Opportunity employer. Please read our blog post for 6 Reasons Why Diversity, Equity, and Inclusion in the Workplace Exists

Last, but certainly not least

Udacity is committed to creating economic empowerment and a more erse and equitable world. We believe that the unique contributions of all Udacians is the driver of our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, denial of pregnancy disability leave or reasonable accommodation.

As part of our ongoing work to build more erse teams at Udacity, when applying, you will be asked to complete a voluntary self-identification survey. This survey is anonymous, we are unable to connect your application with your survey responses. Please complete this voluntary survey as we utilize the data for ersity measures in terms of gender and ethnic background in both our candidates and our Udacians. We consider this data seriously and appreciate your willingness to complete this step in the process, if you choose to do so.

Learn more about Udacity’s Values

Students First – Better Together – Entrepreneurial – Data Driven – Candid and Direct – Talent Obsessed

Udacity’s Terms of Use and Privacy Policy

Product Analytics Lead

at Incredible Health

Remote

Do you love understanding how a company works and driving projects to make it more efficient, effective and scalable? Do you love building and fostering teams of strong analysts? Do you get a thrill when you think something can be executed better and are given the opportunity to do just that? Do you love swimming in a sea of data and creating analyses that concisely describe the opportunity? Do you love ing into the database to understand, frame, quantify, and scope problems? Do you love executing on projects that will make the team happier and the customers more delighted? Do you want to work with awesomely smart people who are just genuinely cool to be around?

Well, this is your lucky day because Incredible Health is hiring a person like you! We are looking for a smart, resourceful, and results-driven inidual with quantitative skills. Your opportunity is to lead a team that is focused on empowering Incredible Health to help healthcare professionals find and do their best work.

The typical day-to-day in this role will involve:

• Working closely and collaboratively with the Head of Product and CEO to drive operational excellence and efficiency while the company grows in revenue exponentially.
• Optimizing our operations funnels: reducing drop-offs, manual work, and friction while constantly automating defined processes.
• Building reports of funnel and personnel performance to increase visibility into key metrics, inputs, and outputs.
• Quantitative modeling of operational bottlenecks, points of friction, and data gaps to target projects to address these.
• Collaborating with leadership, client success, product, and engineering teams to improve and streamline processes.
• Working closely with Engineering on ways to improve the data/tech stack and improve self-service (we use Snowflake, Metabase, Hex, DBT but are always open to exploring new tools!).
• Working closely with Finance to model, understand and improve how the entire company works together.
• Driving multiple projects forward at any given time.
• Building and supporting your team. Helping prioritize their time and ensuring focus towards the right projects.

You might be the one we’re looking for if:

• You have 8+ years of relevant experience in tech and/or a fast-paced startup (growth startup experience preferred).
• You have 2+ years of experience leading / managing teams.
• You look at the world and constantly think there’s a better way to do things.
• You’re smart (really smart), inquisitive, and enjoy constantly discovering and learning.
• You’re results driven and thrive in fast-moving environments where your work is high-profile and high-impact.
• You’ve got good ideas but also listen to the ideas of others.
• You’re resourceful and can find alternative solutions when faced with challenges.
• You get stuff done even if nobody is watching.
• You’re data-driven and can explain your efforts through quantitative analyses.
• Proficient in Excel / SQL / BI tool development

And now a little bit about us…

Incredible Health is the fastest-growing venture-backed career marketplace for healthcare workers. Our software and service help healthcare workers like nurses find and do their best work. We’re using technology to give healthcare recruiting a much-needed speed and quality boost while solving the number one problem of our hospital partners – how to get the staff they need. Our vision is to help healthcare workers live better lives. We’re backed by top venture firms like Andreessen Horowitz and we’re growing and moving fast.

Working here is awesome because:

• We’re moving quickly so things never get stale.
• We get to make a difference in the lives of healthcare workers who are truly amazing people.
• We are a very high-caliber team of medical doctors, nurses, software engineers, designers, sales leaders, account managers, and more.
• We pay a competitive salary, commissions, bonuses, and equity, and we’ve got you covered when it comes to your health (medical, vision, dental) and future (401k).
• Unlimited vacation, so take a break when you need it!
• We have a great family leave policy so that you can spend time bonding with any new additions to your family.
• We welcome candidates with backgrounds that are commonly underrepresented in our industries.
• We deeply value culture, community, and camaraderie amongst our team – we strive to create a work environment that lets you have fun and celebrate (team events and trivia galore!).

Project Manager

• Field
• Full time
• R0007801

Security Clearance required:

Able to obtain Public Trust

Cognosante is on a mission to transform our country’s healthcare and national security systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people’s lives today!

Cognosante is seeking an experienced Project Manager with a strong track record of delivering high caliber results with high client satisfaction to provide project management support for the Enrollment Resolution and Reconciliation (ER&R) and Form 1095-A Data Reporting program. The successful candidate must be energetic, communicative, intelligent, passionate, and motivated. This role will be collaborating with numerous customers and partners, supporting the ER&R program team. The position is fast paced on a complex, high priority project requiring both hard and soft skills and focused dedication.

In this remote position, the ideal candidate will have the ability to influence and build strong relationships across multiple ER&R project teams and with CMS. Candidates must be comfortable working with junior to senior team members and multiple levels of managers within ER&R, CMS, and other CMS contractors. The candidate must be an effective communicator and collaborator, and a mature and empathetic employee. The candidate should create a culture of ownership and capability and deliver results through proactive strategies, solutions, and tool implementation.

Key Responsibilities

• Work collaboratively with the ER&R program manager to provide day-to-day leadership and guidance for the ER&R workstream.
• Assign project tasks appropriately, ensuring timely completion by delegated team member.
• Closely monitor and manage team members across the program to align with staffing plans, schedule, cost constraints and goals.
• Plan, monitor, and control the ER&R tasks outlined in the contract and statement of work ensuring compliance with all contractual obligations.
• Develop and assist the PMO in maintaining a comprehensive project management plan, Integrated Master Schedule, and resource allocations, and ensure program-level deadlines are met.
• Develop a keen understanding of ER&R goals and requirements and develop a vision to both meet the customer’s current needs, and for evolution of the program to meet changing client needs.
• Collaborate with program leadership and client stakeholders to deliver the project on time, with high quality, and in alignment with the customer’s expectations.
• Anticipate project challenges and technical risk scenarios and escalate to the program leadership as appropriate.
• Identify and execute opportunities for process improvements.
• Escalate key issues and recommend solutions to project and client leadership.
• Serve as a subject matter expert to ensure successful implementation of all the ER&R project’s solutions.
• Understand and comply with Cognosante’s COMPASS methodologies.
• Interact effectively and professionally with clients, stakeholders, and third-party contractors, recognizing you will be the face of Cognosante in many conversations.
• Facilitate meetings, as required, to provide internal and client updates.
• Meet inidual potential and performance expectations.
• Maintain knowledge of CMS policy rules and regulations
• Promote team building and provide a positive working environment.
• Actively participate in the Project PMO.
• Provide management oversight for ER&R members and project coordinators, as assigned.
• Other duties as assigned by the PMO Manager or project leadership.

Required Qualifications

• Bachelor’s Degree or equivalent OR 4 years of relevant experience in lieu of degree.
• Two additional years of relevant experience managing projects or tasks.
• Experience completing outreach to stakeholders.
• Experience managing issues and risks.

Candidates that do not meet the required qualifications will not be considered.

• Experience with enrollment and payment disputes.
• Strong organizational skills.
• Strong verbal and written communication skills.
• Strong working knowledge of CMS systems and data sets including but not limited to, Jira, Confluence, CERRS, EFT, RCNO, and MIDAS.
• Demonstrated experience with project management tools and methodologies.
• Have or be willing to obtain the Project Management Professional (PMP) Certification

Compensation

$74,814.67 – $120,825.90

The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may will be taken into consideration – contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante’s total compensation package for employees and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.

Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

Like many other growing companies, Cognosante has been targeted by scammers attempting to make fraudulent job offers to potential candidates. Communication from Cognosante recruiting will only be sent with an official corporate domain email (e.g., @cognosante.com or @accurate.com) and not a commercial domain e-mail (e.g., @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at [email protected]. Thank you.

Cognosante is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Director of Clinical Operations and Management

Remote

Who We Are:

We are DotCom Therapy! Nice to meet you!

With our mission, we like to keep it short and sweet. We are making therapy available to everyone, everywhere, using the power of the internet.

What We Do:

DotCom Therapy has been a leader in pediatric teletherapy services since 2015. With our technology platform and our team of expert providers and pediatric clinicians we bring a passion to treating the whole child and helping them thrive. By removing location as a barrier, we can equalize access to quality support.

What You’ll Do:

Oversee and optimize the clinical management and operational processes of our teletherapy services tailored for pediatric patients; Lead a team of clinical managers and operational staff to ensure the highest quality of care, effective service delivery, and seamless operational efficiency.

• Clinical Strategy: Develop and implement the clinical strategy, aligning with the company’s mission and vision; Encourage continuous improvement of the clinical team to maintain best in class patient care;
• Quality Assurance: Monitor, maintain, and optimize the clinical quality standards of therapy sessions, ensuring evidence-based practices, ethical guidelines, and industry best practices are followed;
• Clinician Management Team: Recruit, train, mentor, and manage a team of Clinical Managers, onboarding specialist(s), and operational specialist(s) providing guidance and direction to the team Ensure that
• Workflow Optimization: Design, implement, and monitor efficient operational processes, reducing the amount of indirect time to ensure that providers are working top of license.
• Metrics and Reporting: Establish and track key performance indicators (KPIs) related to clinical outcomes, patient satisfaction, and operational efficiency. Provide regular reports to senior and executive management.
• Collaboration: Collaborate with cross-functional teams including marketing, sales, customer support, and technology to align strategies and enhance the overall patient experience.

Who You Are:

• Master’s Degree in Speech-Language Pathology, Social Work, Occupational Therapy required
• Minimum of 5 years of experience in clinical leadership and management, preferably in pediatric teletherapy or related fields.
• Minimum of 5 years of experience in operational leadership and management.
• Hands on experience with Salesforce

Minimum Requirements:

• Ability to travel;
• Ability to speak within a presenter role setting;
• Ability to work across multiple time zones;
• Ability to manage stressful situations

The on target earnings for this role is around $80,000. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills, experience and other qualifications.

We are proud to be an equal opportunity workplace, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

DotCom Therapy is also committed to providing reasonable accommodations for qualified iniduals with disabilities, including disabled veterans. Please contact DotCom Therapy’s Recruiting team if you need a reasonable accommodation or any assistance completing any forms or to otherwise participate in the application process.

DotCom Therapy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Title: Product Operations Manager

Location: United States

Description:

The Product Operations team helps Unite Us perform at scale by building the connective tissue between Product, Design, Engineering, Marketing, Customer Support and a wide range of other stakeholders. As a Product Operations Manager within our product org, you will work cross-functionally to identify friction points in our organization and build processes and communication channels to ensure our teams are working efficiently and effectively to achieve our strategic goals.

Our Product Operations Managers are equally comfortable working on strategic, operational and tactical projects. They have deep experience analyzing systems and are excited to build and deploy process improvements across a large organization. We are looking for a great collaborator as well as a business innovation driver that enjoys results-oriented challenges in a dynamic environment.

What You’ll Do:

• Partner with Product, Technology, and other business stakeholders to drive strategic initiatives, support data-driven decisions, and enable cross-functional collaboration.
• Drive the product development lifecycle process, building a regular cadence to review and update our product roadmaps and track commitments and upcoming releases.
• Build process and communication to drive greater visibility and predictability into the product roadmap.
• Foster outstanding internal and external communication for the product team.
• Streamline the intake for product teams and help teams to balance efforts between building new features for customers and fortifying existing systems to ensure they are robust and scalable.
• Collaborate closely with Marketing, Legal, Customer Support, Operations & Sales to refine and optimize our GTM process.
• Own the tools used by the product team to manage our product portfolio, surface data and track progress towards our product roadmap.
• Research and organize information on product management best practices, and continue to help evolve Product Operations to grow with the team and with the organization.

You’re a good fit for this role if you:

• Have 5+ years of experience in product management, program management, operations or owning and driving organizational processes
• Are equally comfortable thinking about high level strategies and rolling up your sleeves and getting into the weeds when needed.
• Enjoy understanding the why of current workflows and systems, and like figuring out ways to optimize them.
• Experience conceiving, developing, deploying and owning new processes across product orgs and companies and possess strong change management skills.
• Possess strong organizational skills and the ability to lead and prioritize multiple projects and deadlines.
• Are process-driven with a focus on the details and data. You have the know-how to lead projects/initiatives and measure the results.
• Enjoy building bridges and relationships with cross-functional partners and stakeholders in order to lead by influence.
• Are familiar with development methodologies like scrum, agile, kanban or lean.
• Experience assessing and deploying new tools used across a product organization like a portfolio, roadmapping, or reporting & dashboarding tool.
• Have strong analytical & creative problem-solving skills and a positive can do’ demeanor.

You should still consider applying, even if you don’t meet all the qualifications above. Studies show that you can still be considered for a role even if you meet 50% of the role’s requirements.

Environmental Job Requirements & Working Conditions:

• This position is remote, US Based only
• The target pay range for this role is: $80k-$100k. This salary range represents our national target range for this role. Some geographic areas may have higher target ranges.
• All team members will be required to pass a background check which includes criminal, employment, and education verification

Who we are:

As our co-founders transitioned from military to civilian life, they saw barriers and inefficiencies among their veteran community in trying to navigate the most basic health and social services. Together, they set out to improve that experience for everyone in need through technology that connects people to the care they need, when they need it, in communities across the country. Unite Us has developed an intuitive and seamless technology solution that goes beyond the traditional referral method. We work side-by-side with local organizations, and track data and outcomes to build coordinated care networks that support all aspects of community health. Unite Us is boldly changing the nation’s care delivery system. If you want to do well and do good, join Unite Us we can build healthier communities together

Unite Us is committed to building a erse team and fostering an inclusive culture and is proud to be an equal opportunity employer. We embrace and encourage our employees’ differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.

#LI-REMOTE

Product Manager Senior

Location: Anywhere

The Product Manager (PM) Senior reports to the Director of Technology.

The PM Senior belongs to the Product team to ensure our digital tools consistently and effectively meet users’ needs, also facilitating their action-taking.

A Product Manager Senior lead a member-focused, innovative Product team to improve our digital tools and develop new products to drive member engagement.

Product Manager Senior Responsibilities

• Lead a member-focused, innovative Product team to improve CitizenGO’s existing digital tools and develop new products to drive member engagement with an eye towards human dignity and freedom, financial sustainability, member experience, and growth.
• Lead high-risk product or feature decisions, transitions, and/or launches in close partnership with the Director of Technology and the Directors of Campaigns.
• Oversee discovery, ideation, design, development, strategy, optimization, and implementation of new digital products across the organization.
• Manage the Product team’s budget, general staff resourcing decisions, and relationships with major technical vendors in partnership with the Director of Technology.
• Build relationships and work across the organization with campaigners, email and mobile strategists, fundraisers, operations, and engineers to unblock work, decrease communication silos, and promote a shared understanding of product vision.
• Promote a culture of experimentation, data-informed decision-making, and member-listening across the organization, and support staff members in developing these skills.

The core responsibilities of a Senior Product Manager at CitizenGO will be to work with and lead a pod of design/engineering in order to:

• Identify opportunities: Dig through data, talk to users, look at competitors, talk to our own team, and look at big-picture trends in consumer web. Use all these to identify opportunities that grow our members’ impact, grow our engaged audience, increase our sustainability, and deliver value to users.
• Set direction: Collaborate with leadership, engineers, designers, and campaigners to build and set a longer-term product direction that we’re working towards, with clear goals and measurements of success.
• Scope features: Turn ideas and direction into ruthlessly prioritized and tightly scoped features that can be built fast and iterated on. Work with engineering and design to assess the upside, analyze cost, and always have a plan for what the next big swing will be.
• Lead implementation: Shepherd features through the full implementation lifecycle. Identify and break through roadblocks, ensure timely coordination with and communication with relevant stakeholders.
• Analyze results: Dig into quantitative and qualitative data to understand how members engage with a feature or product. Pull out relevant insights. Use your judgment and data to decide on next steps.
• Learn, iterate, improve: Build and manage your process such that you’re always learning, always improving efficiency, and regularly releasing high-impact, delightful features.

Product Manager Senior Requirements

• Minimum 3 years of product management experience and 1 year of leadership experience.
• Experience with setting product vision and roadmaps across a suite of consumer-facing products and objectives. Previous experience with tools like Marketo, Salesforce, and Google Analytics is a plus.
• Significant experience leading and evaluating product or feature launches from beginning to end across technical and nontechnical teams.
• Strong organizational, project management, and general process management skills, including decision-making, documentation, and prioritization.
• Strong user experience and analytical skills, including market research, user testing, journey mapping, A/B testing, build vs. buy decision-making, and familiarity with basic SQL and statistics.
• Ability to communicate fluently with technical and non-technical staff and facilitate meetings to clarify cross-team discussions.
• Fluency in English is a requirement. Duolingo English Test is required for all non-natives with a minimum 100 (B2 equivalent) score. Spanish and other additional languages are an asset.
• Passion and commitment to human dignity, life, family, liberty, citizen empowerment, and social change.
• Self-directedness CitizenGO is a virtual office, and while you will interact with your colleagues constantly, you will be driving your own workflow and output. Excellent personal organization and time management skills are key.
• Experience at startups or web-based companies is a huge plus.
• Comfort working in a highly agile, intensely iterative software development process.
• High professionalism, self-motivation, efficiency, and results-oriented delivery on short timelines.

Top 10 reasons to work for CitizenGO:

1. We’re winning. Our campaigning works and we’re changing politics and policies across the world. Check out some of our recent victories here.
2. Our tactics are bold and effective. We do what’s needed to win campaigns, whether it’s launching petitions, partnering with like-minded organizations, helping our members call the decision maker or rallying on the streets.
3. Large funders don’t control our strategy. We work with members to do what’s best for the world each and every time.
4. We thrive in risky situations. We don’t let powerful forces like the Spanish Socialist Government or Soros’s empire bully us with legal, brand or financial threats. We’re experts at navigating risk and meeting threats head on, in the media, the courts or on the streets.
5. Work with helpful, kind, motivated, and talented people.
6. Work remote so you have no commute and are free to travel and move.
7. Have flexible work hours so you are there for other people and free to plan the day how you like.
8. Everyone works remote, but you don’t feel remote. We don’t have a head office, so you’re not in a satellite office.
9. Work on campaigns that make an impact so you can enjoy defending life, family and freedom and changing the world.
10. Focused on results, not on long hours, so that you can have a life and don’t burn out.

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto.

Benefits

Vacation & Holidays: Join CitizenGO and enjoy 24 vacation days per year and local public holidays. We also provide various types of leave, such as parental, sick, medical, and bereavement. Attractive Benefits: Embrace the freedom of working remotely at CitizenGO, with flexible hours and a consistent 40-hour work week. Benefit from our tuition reimbursement program (up to 500 per year), English/Spanish language courses (USD120 per month on iTalki), and an annual Christmas gift. Each team member may receive one free book per month (up to 30). Practical Assistance for Your Success: We equip you with the necessary tools to excel in your role, including Chromebooks, mobile phone lines, and smartphones for select positions. Work comfortably with our home office setup allowance (up to 500 every two years) and coworking memberships (up to 200 per month). Innovative Technology: CitizenGO grants access to Copy.ai, an AI-powered copywriting platform, and Grammarly, designed to enhance the quality of your English writing. Engaging Meetups: Connect and collaborate with your colleagues during our annual retreats, evaluation meetings, mini-retreats, conferences, summits, and monthly meetups in Madrid.

Your Privacy

For information about our privacy practices in the recruitment process, please visit our Recruitment Privacy Policy page.

(Remote) Absence Account Manager

locations

U.S. Telecommuters

time type

Full time

job requisition id

JR00084951

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of iniduals, families and communities around the world.

Job Description:

The Absence Account Manager will manage the post implementation relationship service need for policyholders, ensuring the delivery of accurate customer outputs (communications, reporting, leave administration, system coding and integration, eligibility file uploads, etc).

This role will have extensive interaction with external customers (carrier partners, policyholders (customers), brokers, partner prospects, vendors, and benefit administrators) on a daily basis. During these interactions, the Absence Account Manager will handle sensitive customer conversations which require strong communication and negotiation skills and absence and STD expertise.

The essential functions and responsibilities of this job position include, but are not limited to the following:

• Manage and own the entire absence ongoing service process; provide an exceptional customer service experience at all times.
• Participate in finalist presentations as needed
• Provide absence and STD expertise and guidance to customers
• Maintain a thorough understanding of claims processes
• Be the customer’s primary contact throughout life of the policy to ensure their expectations are met during the transition to FullscopeRMS
• Proactively identify service and technology requirements unique to the inidual customer
• Facilitate discussions with appropriate subject matter experts as needed
• Provide training to external customers on leave management system and process
• Participate in stewardship calls and meetings with the customer
• Support insurance carrier client in their service of the customer
• Assist in implementation activities with Implementation Consultants
• Manage Amendment processing
• Support building of relationship with customers from implementation forward for high profile accounts (i.e. national accounts and high visibility/touch accounts)
• Act as liaison between carrier partner, customer, claims, implementation, EDI, UW, etc
• Perform additional duties as assigned

Position Requirements and Qualifications:

• College degree preferred, and 5-7 years of experience in the insurance/customer service industry
• Prior experience in an absence management and disability role required
• Prior experience in an implementation or project manager role is required
• Solid decision making and problem solving skills
• Ability to develop and maintain effective, professional business relationships with internal and external customers
• Polished presentation skills
• Ability to learn and manage system coding and customization
• Demonstrated ability to work independently
• Communication/negotiation skills and influencing the customer are critical competencies
• Ability to manage multiple and competing priorities
• Up to 30% travel required

If you are a California resident, the salary range for this position is:

Southern region: $84,200-126,300 annually.

Central region: $79,900-$119,900 annually.

Northern region: $90,100-135,200 annually.

If you are a Colorado resident, the salary range for this position is $76,200-114,300 annually.

If you are a New York resident, the salary range for this position is $90,100-135,200 annually.

If you are Washington resident, the salary range for this position is $84,200-126,300 annually.

We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on inidual and business performance as well as a broad range of competitive benefits.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, erse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and inidual needs

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified iniduals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and inidual needs.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

Job Category:

Absence / Leave Management

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

VP, Game Development

at Fortis Games

Remote – Global

Who we are

At Fortis Games we aspire to make great games that bring people together while redefining how game companies work. We believe in building a sense of belonging through our games, their communities, and how we operate and treat each other. Through our game communities, we will create powerful connections and lasting memories. We will foster a culture of ersity, equity and belonging where together our erse skills, experiences and background impact the games we make.

We are an early but mighty organization with a leadership team of game industry veterans. There are many opportunities for you to have a big impact on the products we’ll be making as well as the overall direction of the company. If you’re passionate about tackling difficult problems with direct and thoughtful communication and team first mentality, we may be the right place for you.

About the role

As the Vice President of Game Development, you will be responsible for overseeing and managing all aspects of production as we build our global studio and portfolio of games. This pivotal role requires a strong blend of strategic thinking, creative vision, and operational expertise to drive the successful delivery of innovative games in a consistent and repeatable manner.

You will lead the charge to define the roadmap, strategy, and quality bar for production and engineering to achieve business goals and set up and monitor healthy and robust partnerships with cross functional teams such as design, games services, g&a, and publishing.

What you’ll achieve

• Represent production to collaborate with senior execs to create a multi-year vision for production excellence (especially across production and engineering) across our games aligning it with overall business goals
• Develop and implement processes, checks, and balances, that help indicate if we are on or off track against these goals
• Oversee end to end production processes to monitor project milestones, identify potential risks, and implement effective mitigation strategies
• Manage and mentor Fortis Production leads and Global Technical Director to ensure that all our games ship with a high level of product excellence against each game’s vision, contributes to the shared approach and balances short and long term company goals. Build high performing teams capable of creating marketing leading games.
• Creatively problem solve to provide option value for our portfolio against business goals through alignment of key initiatives or shared technology
• Manage allocation of resources including hiring, budgeting, headcount, internal transfers, equipment and budget to ensure projects are adequately resourced for success. Make data driven decisions to optimize resource allocation and balance workload across teams

What you’ll need to be successful

• Proven experience in an executive leadership role within the gaming industry with a strong track record of driving successful initiatives against business objectives
• Strong track record of being able to mobilize cross functional outcomes in a collaborative and thoughtful manner
• Excellent problem solving and decision making abilities with a focus on achieving results
• Excellent leadership and interpersonal skills with the ability to inspire and motivate a erse and international team
• Strong business acumen, with the ability to align production strategies with business goals
• Deep knowledge of the game development process, including design, art, programming, and games services

Why join us

There are many reasons to join us, but here are a few:

• We strongly believe we are changing how games studios operate and at the core of what we do is making great games that create a connected community
• We’re not just about making Games Where You Belong. We’re also about building communities where our people belong. That’s why Fortis is a thriving environment that celebrates ersity, embraces inclusivity, and fosters growth.
• Build and grow with a seasoned team of accomplished talent who have left an impactful mark in their disciplines, both in and out of gaming

Fortis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

Title: Partner Management Lead

Location: San Francisco, CA or Remote

Scale is at the forefront of Generative AI as a strategic partner to industry leaders like OpenAI, Meta, Cohere, Stability AI and more. Scale provides high-quality data to train and improve state-of-the-art AI & ML models. As Partner Management Lead, you will be responsible for defining and implementing our partner management strategy a framework for customer engagement that guides product, process, and reporting improvements so we can meet (and exceed!) our partners’ requirements.

You will have broad exposure to Scale leadership, particularly within the operations organization, through continuously improving our processes and products in line with this partner management strategy. You will partner closely with cross-functional stakeholders to implement improvements and monitor adherence against partner programs’ requirements. You will also directly interface with customers to understand their needs, deliver on our contractual obligations, and manage the relevant compliance and reporting programs.

In your first month, you will

• Become the internal expert on the requirements for an initial set of strategic customers
• Collaborate with internal Scale teams (e.g., Sales/GTM, Operations, Engineering, Legal, IT, Cybersecurity, and HR) to baseline current delivery against these requirements, establish or improve existing processes, and remediate issues if they arise
• Build relationships with your counterparts at our strategic customers

In your first 6 months, you will

• Own the roadmap for broader partner management by continuing to roll-out and scale up programs for the initial set of strategic customers
• Work with Engineering/Product and Operations to introduce automated and optimized improvements to our products and processes
• Become a key voice in our operations organization by defining, implementing, and monitoring the processes and systems necessary to meet customers’ requirements
• Become the trusted advisor both internally (to GTM and Global Accounts) and externally, acting as the primary point of contact for strategic customers on compliance and reporting (e.g., attendance at weekly/quarterly/annual business reviews)

Ideally you’d have:

• 5+ years of experience in product ops, operations, GM, PM, management consulting, or roles requiring cross-functional management, strategy, and quantitative analysis
• Customer-facing experience (e.g., sales, customer success, professional services, etc.)
• Experience with regulatory compliance and/or risk management
• Excellent project management skills and attention to detail
• Excitement to design and implement automated, scalable systems and processes
• Strong ability to manage internal and external stakeholders
• Experience navigating ambiguity
• Experience communicating with a erse group of stakeholders across multiple mediums

Nice to haves:

• Experience working closely with Engineering/Product
• Hands-on experience with analytics (e.g., SQL, Tableau)
• Experience working with or within Big Tech

The base salary range for this full-time position in our hub locations of San Francisco, New York, or Seattle, is $136,000-$163,200. Compensation packages at Scale include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Scale employees are also granted Stock Options that are awarded upon board of director approval. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how machine learning can build innovative products. Our products provide access to human-powered data for hundreds of use cases and are used by industry leaders such as Open AI, Lyft, Meta, GM, Samsung, Airbnb, NVIDIA, and many more. We’ve recently raised $325 million in Series E funding at a valuation of $7B+ and are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data.

Senior Product Manager

• REMOTE
• PRODUCT
• FULL-TIME

Graylog: Empowering Threat Detection & Incident Response Solutions with Cutting-Edge Technology

Graylog specialises in delivering top-notch Threat Detection & Incident Response (TDIR) solutions, backed by our latest addition, the Graylog API security platform. As a renowned centralised log management (CLM) and Security Information Event Management (SIEM) provider, we offer unparalleled fast and efficient log analysis capabilities in critical areas such as security, compliance, operations, and DevOps.

Our enterprise solution enables organisations globally to capture, store, and analyse terabytes of machine data in near-real time while our open-source product has been deployed in more than 50,000 installations worldwide, empowering iniduals and small teams to perform basic log consolidation, analysis, and search functions at no cost.

We’re a remote-friendly company with locations in Hamburg, Munich, London, Boulder, and headquarters in Houston, TX. If you live near an office and want to be part of said office great. Nearish to an office and want to have the ability to hot desk? No problem, and if you’re not near an office and wish to work remotely, all good!

Several recent achievements for Graylog have been we were included in the 2021 Deloitte Technology Fast 500™, 2023 Gold Globee award for cyber security & DevOps, and most recently we took home two of the most prestigious cybersecurity awards in SIEM and DevSecOps from Cyber Defence Magazine at RSA this year.

Who we’re looking for;

Graylog is looking for a Senior Product Manager who has a passion for building technology and security products focused on customer success and ease of use.

The Senior Product Manager will focus on our Graylog operations offering. You’ll have a detailed understanding of log management or related technology such as SIEM, observability, or DevOps which will be used to shape our product roadmap.

As the Senior Product Manager here at Graylog you will work closely and collaborate with our internal teams ranging from Marketing, Customer Success, and Sales teams on the go-to-market and messaging for the Graylog Operations solution.

The Senior Product Manager will report directly to the VP of Product based in Europe.

Additional responsibilities will include but are not limited to;

• Define and evolve the roadmap for Graylog’s commercial and open-source log management platform.
• Collaborate with the core software and infrastructure engineering teams to make the right product decisions to improve our solution for our customers.
• In conjunction with other product teams, help us to deliver new features and capabilities to our customers, both on-premises as well as in the cloud in a cost-effective manner.
• Define core product metrics to guide future product development.
• Participate in mock-up preparation and coordinate release activities regarding the product launch process with our customers, marketing, sales, and support teams.
• Develop a deep understanding of our customer’s needs and wants.
• Make data-driven decisions about direction and growth

A Little bit about you;

• 5+ years of experience in product management or equivalent experience with log management, or other relatable technology solutions i.e. SIEM, Observability, DevOps solutions
• Experience with both on-premises and SaaS applications and the ability to navigate the challenges in delivering both models.
• In-depth understanding of log management and related products such as observability, DevOps environments, and deployment methods.
• Willingness, understanding, and appreciation of working with and defining personas in developer, analyst, and DevOps areas.
• Understanding of an array of security solutions and how they interact and address customers’ needs
• High level of spoken and written English

Some nice to haves, but not necessarily required;

• Development background or experience.
• Familiarity with open source/ open core products.
• Experience with SOC-2 or other compliance programs.

What makes Graylog stand out;

• Work/ Life balance is important- as such ALL employees enjoy unlimited PTO.
• Opportunities for additional earnings through inidual commission plans or participation in yearly company performance bonus plans.
• Employee share option plan- we have a stake in you, and you should have a stake in us
• Home office bonus on top of the choice of the latest equipment to help you success
• Monthly telecommuter allowance
• Employee wellness membership
• Opportunity to work in a globally distributed and erse team

Here at Graylog, you’ll find a erse group of experienced professionals who love to have fun while meeting the needs of our customers with the best solution and customer service available.

Our values;

Openness– As a global company, we encourage our people to bring their backgrounds, ideas, and perspectives to our collective work. We lead with integrity and are committed to doing what is best for the Graylog community.

Collaboration– Through mutual respect, trust, and candid communication across all teams, we deliver the best ideas and results.

Useful Innovation– We take calculated risks to find new ways to innovate. By continuously improving ourselves, processes, and technologies, we deliver the best solution for our customers.

Ownership– As owners, we take the initiative to solve internal and external problems while supporting peer success and holding ourselves accountable for delivering the best work. We do this from a place of high trust.

Do the Right Thing!– Comfort and safety come from knowing that everyone will do the right thing, even when nobody’s looking.

For further information please submit an application and a member of the Graylog People Team will be in touch.

Operations Vendor Manager

Remote

Our mission: to eliminate every barrier to mental health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person whether that’s meditation, coaching, therapy, medication, and beyond.

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We are seeking a highly skilled and experienced Operations Vendor Manager to join our company. As an Operations Vendor Manager, you will be responsible for managing the relationships and performance of our vendor partners. You will play a crucial role in ensuring smooth operations, timely delivery of services, and effective collaboration between our organization and vendors. Your primary objective will be to optimize vendor relationships by containing cost, managing negotiations, driving operational efficiency, and maintaining high service standards.

This role will report to the Associate Director, Operations Analytics.

Responsibilities:

• Collaborate with internal stakeholders to identify vendor needs and requirements. For operations, support assessing vendor capabilities, negotiating contracts, and ensuring compliance with company policies and procedures.
• Oversee vendor contracts, ensuring compliance with terms and conditions. Collaborate with Legal and Finance teams to negotiate favorable terms and pricing structures. Monitor & audit vendor invoicing, budget utilization, and financial performance. Identify opportunities for cost optimization and process improvement.
• Collaborate with internal stakeholders regarding vendor internal enablement – ensuring vendor operations and workflows are documented correctly throughout internal and client and member facing materials.
• Act as the primary point of contact for vendor-related issues and escalations. Work closely with vendors and internal business owners to resolve operational challenges, address service interruptions, and ensure timely problem resolution.
• Establish and track performance metrics and service-level agreements (SLAs) for vendors. Evaluate vendor performance based on key metrics, such as quality, delivery, cost, and responsiveness. Identify areas for improvement, and implement corrective actions when necessary.
• Develop and maintain strong relationships with existing and potential vendors.
• Responsible for invoice management including PO submissions, review/audit, liaising with vendor and internal business owner on discrepancies, and approving/denying payments.
• Drive continuous improvement initiatives to enhance operational efficiency, reduce costs, and improve service quality. Identify opportunities to automate processes, streamline workflows, and implement best practices in vendor management.
• Prepare weekly, monthly and quarterly reports on vendor performance, highlighting key metrics, trends, and areas of improvement. Present findings and provide recommendations for vendor-related decisions.
• Manage security checks for our vendors, working cross-functionally with our IT team.

Requirements:

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field. Relevant certifications are a plus.
• Proven experience in vendor management, procurement, or supply chain operations, preferably in a fast-paced environment.
• Strong negotiation, contract management, and analytical skills.
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with vendors and internal stakeholders.
• Demonstrated ability to manage multiple projects simultaneously and meet deadlines.
• Strong problem-solving and decision-making abilities.
• Attention to detail and a commitment to maintaining high-quality standards.

The target salary range for this position is $97,700, – $114,500, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Inidual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a erse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And

• You get to be surrounded by some of the brightest minds in the field
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, & humility from leadership
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Flexible paid time off in addition to 12 paid holidays throughout the year
• $500 per year Wellness Reimbursement
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)
• Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave.

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons child care, back-up care, and elder care.
• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neuroergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neuroergent experience.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to e into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

"

About Blue Onion

Blue Onion is rearchitecting the financial operations of e-commerce companies. We automate error-prone accounting processes, saving companies days per month and provide actionable insights into their business. We’ve reconciled over a billion dollars in payments to date and counting.

We’re backed by Y Combinator as well as some of the best fintech operators in the space, including Entree Capital and the former CEO of Visa.

The Role

We are looking for a Product Manager to help us on our mission to build a new paradigm for how companies manage financial data - from monolithic software that can take a year to implement to flexible API-first solutions.

As a Product Manager you’ll help develop new products in the payments infrastructure and reconciliation space leveraging your previous experience in saas or fin tech. This is a rapidly evolving, multi billion dollar space and you’ll be a part of building it from the ground up. You’ll help design and organize our product efforts, including building the roadmap with the founders and overseeing its execution.

You’ll also identify segments of the market with the highest area opportunity, conduct customer interviews and develop use cases. In addition to working closely with the founders, product, and sales team you’ll develop a deep understanding of the competitive landscape and assist in building relationships with the most important players in the industry.

How We’re Different

*

We’re a lean team so all of your work will have a direct and measurable impact on the business
\

*

You’ll work directly with the founders and have a voice in product and company strategy
\

*

You’ll have the opportunity to craft elegant, efficient, and (sometimes!) scrappy solutions to hard technical problems using the latest and greatest tools and technologies
\

What We Look For

*

Minimum 3 years experience in a full-time role
\

*

Has taken a product from 0 to 1, B2B or fin-tech (preferred, but not required)
\

*

Ability to identify the core of a user problem and design an experience to solve it
\

*

Skilled in B2B strategy and execution
\

*

Can work across engineering, marketing, and sales to guide a successful go to market strategy
\

*

You’re the best at what you do, take ownership for your work, and are constantly looking to get better
\

On Any Given Day You Might Be

*

You'll develop the product roadmap with the engineering team
\

*

You'll develop the go to market with the sales and marketing team
\

*

You'll execute customer interviews, analyze the results, and provide a recommendation for the business use case.
\

*

You’ll help identify segments of the market with the highest area opportunity, and develop a deep understanding of the competitive landscape.
\

Compensation

$120k - $180k, commensurate of experience

",

Argent is looking to hire a Product Lead, Special Projects to join their team. This is a full-time position that can be done remotely anywhere in Europe.

[REMOTE] Senior Product Manager (M/F/D)

Remote

Berlin, Berlin, Germany

Product

Job description

Be aware that this position is completely Remote but our working hours are Central European Time (+/- 2h)

About Tomorrow’s University

Tomorrow’s Education is an early-stage Edtech startup based in Berlin founded by serial entrepreneurs, Christian Rebernik and Dr. Thomas Funke. Our vision is to redesign education and educate and empower the leaders to tackle the greatest challenges of tomorrow together.

Our inspiration

We believe that one of the biggest challenges in education is the way of teaching itself. Therefore we are challenging the old teacher-oriented approach of the traditional universities, by shifting to a student-centric approach.

We want to provide our students with a unique opportunity to gain the relevant skills and mindset and then leverage their impact through a global network.

Our mission

At Tomorrow’s University, we leverage science and technology for effective learning and foster a global community for continuous growth and impact. With us, students learn by applying their knowledge to real-life challenges and interacting with world-class educators, mentors, and partners from all around the world.

Job requirements

As a Senior Product Manager at Tomorrow University, you will be responsible for shaping and delivering our educational offerings and enhancing the overall learner experience. Your role is crucial in ensuring that we meet the needs of our erse student base and align with industry best practices. You will contribute to translating the company’s strategy into impactful initiatives, driving business results, and maintaining the product roadmap in alignment with strategic goals and the overall product vision.

What you will do:

• Business Success
  • Contribute to translating the company strategy into impactful initiatives and meaningful outcomes that drive relevant business results.
  • Support the CEO/CPO in maintaining the overall product roadmap aligned with team initiatives, strategic goals, and the product vision.
  • Ensure measurability and visibility of critical KPIs and health metrics.
  • Shape and facilitate a smooth and efficient product development process from discovery through design to delivery.
  • Collaborate with the engineering team to translate requirements into precise and testable specifications, prioritizing them for fast iterations, rapid learning, and business impact.

• Learner Experience and Learner Success
  • Initiate, plan, and conduct market and user research with subject matter experts and Product Designers to understand goals and uncover underserved needs for product development.
  • Gather and analyze learner feedback to inform product improvements.
  • Work closely with marketing and admission roles to address acquisition funnel issues, driving conversion and activation rates.
  • Regularly review and analyze product performance data to identify areas for improvement in user experience.
  • Collaborate with design and engineering teams to implement changes aimed at enhancing the learner experience supporting customer activation and retention.

• Cross-functional and Cross-team Alignment
  • Facilitate conversations and decision-making processes across functions in your team.
  • Create and maintain documentation to support efficient collaboration and flow of information in a remote-first environment.
  • Collaborate with relevant stakeholders from across or outside the organization to ensure broad alignment.
  • Maintain alignment with other Product Managers in the organization for a big-picture view across teams.

• Team Development
  • Mentor less senior product-related roles, such as Product Managers and Product Designers.
  • Promote an outcome-oriented mindset and product thinking throughout your cross-functional team and beyond.

Desired Experience:

• Minimum of 4 years experience in a product management role for digital products.
• Proven experience in developing and managing digital products from ideation to launch.
• Demonstrated experience in leading cross-functional teams.
• Familiarity with agile software development practices and frameworks.
• Proficiency in conducting product discovery and user research.
• Experience in managing stakeholder relationships at all levels, including senior leadership.
• Familiarity with modern web application stacks.
• Experience in mentoring other team members
• Experience with the implementation of effective growth flywheels (big plus)
• Work experience in EdTech or the education space in general (plus)
• Background in engineering or UX (plus)
• Experience in a remote-first work environment (plus)

For us, it is also essential that you:

• Have a high level of Integrity, Curiosity, Growth & being driven to make an impact;
• Have a high degree of independence, initiative, proactivity, enthusiasm, and drive for delivering results;
• Are eager to learn, diligent in executing;
• Are passionate about Sustainability, Entrepreneurship & Technology
• Have a passion to deliver outstanding application journeys

What can we offer you?

• Work wherever you are and whenever you want: Our flexible Work Environment will give you the freedom to work from everywhere and whenever you want. The company will cover co-working space costs to meet, mingle and work in different locations;
• Grow and develop yourself: Every team member can study for free at Tomorrow University (excl. partner fees if applicable) plus we have a needs-based budget approach – We fund proper resources on training, mentoring, and books to provide relevant knowledge and support the professional development of our team members;
• Travel the world with us: Twice per year, the whole team meets for a 1-week Workation at a different place around the globe;
• 25 days of Vacation plus public holidays based on where you are located;
• Well-being and Team building activities include online Yoga Classes, Learning Sessions, Informal Friday hang-out sessions, and much more!

Do you care about education and impact? Grow with us and shape the education space!

At Tomorrow’s Education, we believe in the power of you and your own merit much more than we believe in degrees! Sounds weird for an education provider? That’s Tomorrow’s Education!

We actively promote inclusion, equality, and ersity and pursue the strategic goal of significantly increasing the proportion of women and people from traditionally under-represented groups in the education community. Accordingly, we particularly welcome applications from people in all ersity groups.

Title: Associate, Operations & Strategy Analytics

Location: Remote

About AbleTo

Join our mission-driven organization, where your work matters and a ersity of ideas and backgrounds are welcomed. AbleTo is the leading provider of high quality, technology-enabled behavioral health care. We believe that everyone deserves access to high-quality care and offer a suite of technology-enabled services to empower people to lead better lives through better mental health. A proprietary platform connects iniduals with AbleTo highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches, and digital support programs. Our outcomes-focused approach is proven to improve both behavioral and physical health and lower medical costs.

Overview

The Operations Strategy & Analytics Associate joins AbleTo’s growing Ops Management team responsible for overseeing forecasting models and driving operational planning and optimization initiatives. The ideal candidate will be a structured problem solver with strong analytical skills and a knack for driving organizational change through cross-functional collaboration.

What You’ll Do:

• Manage cross-functional operational planning and forecasting processes across Clinical Operations, Finance, Enterprise Growth, Marketing, etc.
• Assist in budget forecasting and submission process
• With support from senior colleagues, apply in-depth understanding of AbleTo’s business and operational levers to craft practical strategies for solving near and mid-term deficits in provider demand and/or capacity
• Spearhead analyses to understand operational drivers and develop KPIs to measure performance and surface opportunities for improvement
• Share findings and data-driven recommendations with peers and executive-level audiences through compelling written and verbal communications

Who You Are:

• Bachelor degree in business operations or quantitative field with 2+ years experience in an applied analytical role such as operations strategy, demand planning, strategic finance, healthcare operations, or management consulting
• Experience with building financial models and unit economics calculations
• Strong Excel skills a must; proficiency with structured programming language (i.e., R, Python, SQL, SAS, etc.) and/or demonstrated ability to manipulate data at scale preferred
• Familiarity with data visualization tools a plus (i.e., Looker, Tableau, Power BI, Alteryx)
• Capable of structuring and executing analysis plans with guidance from senior Ops team members
• Strong interpersonal skills with an ability to work collaboratively, build rapport, and communicate effectively in remote work environment

Why You Should Join Our Team:

We’re proud to be a Great Place to Work-Certified company. We want you to show up and feel your best at work, and that means respecting your time outside of work. Our inclusive, flexible workspace prioritizes a work/life balance. We offer competitive salaries, comprehensive health benefits (for full-time employees), and professional perks such as 401K matching, fully funded HRA, and generous time off, including mental health days because your well-being is important to us.

At AbleTo, we’re empowering people to get better and stay better. Want to join us? Take the next step in your career by applying for this role today.

The salary range is $110,250.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, AbleTo offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements).

Follow AbleTo on LinkedIn, Twitter, and Instagram!

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.

Title: Senior Project Manager

Location: United States, Remote

Able is a product strategy and development studio. Our Vision is to build products that create a more inclusive and prosperous future for our people and partners (clients). Our teams consist of exceptional Product Designers, Software Engineers, and Product Strategists.

Able is seeking a full-time permanent Senior Project Manager to join our growing team. As a Senior Project Manager, you are partner obsessed and passionate about bringing disciplines together. You are an active listener, who will collaborate with cross-functional teams to execute an effective project process. For each project and program, you will work closely with our partners, learn about their business priorities and user needs, work with them to define the problems and collaborate with our engineering and product team to define and build impactful solutions.

Your day-to-day

Reporting to the Program Manager, you will bring your advanced knowledge of agile and lean practices sharing your passion to keep up with evolving practices as a way to constantly improve delivery. You will be able to anticipate and address risks, blockers, and other potential roadblocks in advance, delivering partner excellence.

We are looking for someone who likes:

• Working in a fast-paced environment and can handle multiple simultaneous deadlines
• Creating collaborative partnerships. You align Able’s needs with partner needs and maintain the relationship to provide an excellent level of service to our partners, from staff-level engineers and project managers to business and technology executives
• Precision Planning. Create comprehensive project plans that outline every detail, from tasks and timelines to resource allocation. Your meticulous planning will be the backbone of our project success.
• Helping launch and scale our partners’ digital products. Learning new skills and constantly looking for ways of optimizing your own performance.
• Working closely with engineers, product teams, and partners to shape and ship effective solutions managing schedule, team resources, scope, risk, and cost across project life cycles.
• Discovering opportunities to improve the workflow of daily tasks and led efforts to drive improvements in team efficiency
• Using data-driven insights. Have strong data analysis skills and know-how to appropriately evaluate metrics for informed decision-making.
• Coaching and providing help to other team members to ensure everyone’s unblocked to perform their responsibilities.
• Solving problems. Each step in planning and executing a project usually requires some problem-solving. Outstanding Project Managers are creative thinkers with excellent problem-solving abilities.

What we do

As a Senior Project Manager, some of the duties and responsibilities include:

• Engage with partners to understand/develop/articulate business requirements.
• Develop and own all documentation capturing business and functional requirements.
• Develop business and functional product knowledge and expertise to complement product engineering and design.
• Influence and steer decisions related to Product Strategy/Design based on market and customer requirements.
• Assist with product planning and execution throughout the product life cycle.
• Manage the requirements backlog.
• Evangelize Agile, Lean, and Continuous Development best practices
• Build strong and aligned program teams to efficiently deliver on shared goals.
• Collaborate with Engineering and business owners to define program requirements, set priorities, and establish scope, including the roadmap and long-term strategy of the teams we are partnering with.
• Manage cross-functional dependencies, risks, and changes effectively by optimizing scope, schedule, and resources accordingly.
• Develop and own communication plans to effectively and proactively communicate program status, issues, and risks to stakeholders.
• Partner with cross-functional teams to drive technical analysis, design, development, testing, implementation, and post-implementation phases.
• Define and track key metrics and key quality and performance indicators and drive cross-functional execution of program deliverables.
• Proactively identify and analyze complex, long-term, critical infrastructure problems with engineering leaders and stakeholders.
• Influence product decisions to align with higher company initiatives.
• Drive internal and external process improvements across multiple teams and functions including reducing manual efforts through automation.

What we’re looking for

We want to work with people who have a passion for collaborating with their teams to develop and manage project plans. Someone who feels comfortable managing multiple time-sensitive partner projects throughout all phases of the development life cycle.

Ideally, they would have:

• At least 5-7 years as a project manager at a digital agency or growth-stage technology company
• Experience overseeing multiple projects on a larger scale within a particular account
• Experience setting and maintaining standards for project management across work groups
• Experience in software project management involving embedded, real-time software for consumer electronic products
• Experience collaborating with software engineers or equivalent working with digital products
• Knowledge of all phases of the Software Development Lifecycle
• Ability to manage complex client relationships, manage expectations and navigate the client landscape
• The ability to translate complex business problems by collaborating with technical teams to build project plans and product specifications through collaboration and project management tools
• Legal entitlement to work in the U.S

This position is 100% remote within the United States

Minimal travel may be required within the United States

The salary range for this position is $130,000 to $150,000 USD.

Salary offered will take into consideration the actual salary ranges for current employees, the candidate’s depth of experience and qualifications, the level of specialization the role requires, budgetary considerations, the market demand for the role and the local market conditions that exist where the employee will be based.

Able’s Values

• Put People First: We’re caring, open, and encouraging. We respect the richness that we each bring into our work.
• Imagine Better: We are optimistic in our outlook, as well as creative and proactive to deliver the highest quality.
• Expect Excellence: We commit to each other to always strive to be our best.
• Simplify to Solve: We create better outcomes by reducing complexity.
• We are all Builders: We are motivated and empowered to help build Able, and our partner’s businesses.
• One Able. Many Voices: Our unity is our strength. Our ersity is our energy.

About Able

Able was founded in 2013 on the premise that entrepreneurs and philanthropists needed a better service model for building technology.

Today we’re 80+ exceptionally talented builders throughout North and Latin America. We’ve developed our own products, and we’ve launched, innovated and scaled projects for our partners.

We believe talent and teams come first. Our environment allows us to work on erse, high-impact products and technology in a truly people-oriented culture. We value outcomes over effort, and strive to get better every day.

Our unique model allows us to field a focused, dedicated team of designers, engineers, and all-around company builders. Each team is outcome-oriented, designed to seamlessly integrate with our partners, and ready to adapt as their business evolves.

Let’s build together.

Able is committed to inclusion and ersity and is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

Analyst – Operational Excellence

Habitat for Humanity International (HFHI) is seeking an experienced analyst to fill the role of Analyst – Operational Excellence. The Analyst position is responsible for working with the Operational Excellence team to assess, address, and reduce risk factors with local US affiliates. Approximately 80% of time will be spent on general risk areas (such as affiliate operations, governance, homeowner services, construction, ReStore operations, and public relations) and 20% of time will be spent on financial matters.

This position may be remotely based within the US and will require 10% travel.

Responsibilities:

*Assessing affiliate operations, policies, and procedures and helping affiliates reduce risk and improve operations and compliance with current Habitat for Humanity standards in those areas.

Requirements:

*Bachelor’s degree or equivalent combination of education and experience.

Preferred:

*Knowledge, skill, and experience related to conflict resolution.

The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance.

For work locations in the US, the salary range for this position is between $47,700-$71,600 per year. The target hiring range for this position is $50,700-$56,700.

Location:

Remote within the US

Job Type:

Full-time – Salaried

Employment Type:

US Employment

Job Function:

Finance / Accounting, Operations, ReStores, Strategy, US Affiliate, US Programs

Travel:

10%

"

It’s an exciting time at SafeBase. In just two years, we've grown to over 500 customers (including LinkedIn, Jamf, Instacart, Datadog and OpenAI). We have 20x-ed our ARR in the last year, tripled our headcount since the start of 2022, and raised an $18M Series A round from NEA.

Our team is curious, supportive, and innovative. We are a remote-first company that prides ourselves on having a fun and a collaborative work environment.

We value trust - it sits at the core of our product, mission and values. Trust allows us to put ego aside, roll up our sleeves, and ask tough questions. Trust means that everyone feels safe bringing their authentic voice and experience to the table. Trust enables us to approach problems together as one team.

SafeBase operates as a fully-remote and global team united by a single mission: to help our customers build and maintain trust.

Want to join us? We’re looking for a few brilliant team members to hop on our rocket ship.

How you’ll make an impact:

* Own the product strategy and roadmap for your product area that delivers values to our customers and help us accelerate our growth

We’re looking for someone who has:

* 5+ years of experience in product management with a strong track record of delivering high-quality products to the market

Nice to haves:

* Experience at a B2B SaaS product startup. Even better: product-led startup or a product in cybersecurity/compliance realm.

Education requirements:

* Bachelor's degree in Engineering or equivalent practical experience

Salary Range: $150k - $175k (Depends on experience and expertise)

Job descriptions are just a description. SafeBase is full of curious optimizers, which is why we value unique experiences, abilities and opinions. If this role sounds like your next adventure, but you don’t feel entirely qualified, apply! We value candidates who own it, and if you’re relentlessly resourceful too, you might be exactly who we are looking for.

Get to Know SafeBase!

What is SafeBase? SafeBase's Smart Trust Center is a centralized source of truth for an organization's security and compliance information. Our Trust Center makes it easy for companies to build and maintain trust with customers and prospects, while streamlining security workflows behind the scenes with smart features like automated NDAs and CRM integrations. We're solving problems that have plagued the industry for years, and customers often tell us \"I wish I had SafeBase sooner.\" You can check out an example Trust Center here: https://linkedin.safebase.us/

Remote @ SafeBase

Our team is curious, supportive, and innovative. We are a remote-first company that prides ourselves on having a fun and collaborative work environment. We believe that working remotely shouldn’t cause any barriers to a great employee experience, so from onboarding to day to day operations, when you work remotely at SafeBase your colleagues and leaders are only as far as a virtual tap on the shoulder away.

Core Values: Transparency + Respect + Uniquely You + Self-Motivated + Teamwork = TRUST

We value trust - it sits at the core of our product, mission and values. Trust allows us to put ego aside, roll up our sleeves, and ask tough questions. Trust means that everyone feels safe bringing their authentic voice and experience to the table. Trust enables us to approach problems together as one team.

If you are not excited yet — check feel free to learn more about SafeBase and our culture here: https://safebase.io/about

We cannot wait to hear from you!

",

Project Manager, Analytics and Optimization

at Acronym (View all jobs)

Remote – North America

At Acronym, we’re committed to fostering an environment of growth and innovation. We’re looking for people who want to think strategically, operate efficiently and drive success for our Clients. Our culture of collaboration, ideation, Integrity, and inclusion has inspired our erse team of highly skilled and highly dedicated iniduals for 25+ years and we believe the best is yet to come.

Acronym is seeking a part-time (20-25 hours per week), Contract Project Manager to join our Analytics & Optimization team. This is a fully remote role that can be based anywhere in the world, but you will need to be available during US East Coast business hours. This team member will work closely with a team of Analytics Architects, Analysts, and Engineers who partner with brands to deploy custom Analytics solutions, produce and present insightful & articulate analyses and performance reporting, and help our Clients stay on the cutting edge of digital innovation. This will be a highly visible role, interacting with internal and external stakeholders to manage communication, deliverable schedules, resource allocation, workflow, processes, and productivity. A successful candidate will utilize business & marketing knowledge, problem solving, and analytical skills to understand how complex things work and make them work better!

This is the job

• Acting as a liaison between our Analytics & Optimization team and our Clients’ stakeholders, you’ll serve as the main point of contact for both specific projects and long-term engagements. You will manage internal resources, communications, deadlines, and meetings for multiple Clients and ensure Client satisfaction and on-schedule delivery.
• Creating regular status documents and agendas to guide discussion with the Client.
• Collaborating internally to ensure that deliverable schedules are met and setting clear expectations with client stakeholders.
• Providing support to the Analytics team leadership with operational procedures that will help better manage workload.
• Engaging with Client analytics stakeholders to identify, evaluate, prioritize, resource, and deliver against analytics roadmaps.

This is you

• You have 2+ years of project management experience in Digital Analytics or Digital Marketing. You have used Adobe Analytics, Google Analytics, or other similar tools, even if in a basic capacity.
• Your task-oriented discipline lends towards your ability to manage concurrent, competing priorities across clients. You excel at understanding and developing efficient processes and workflows and can manage multiple tasks simultaneously.
• You are good at establishing clear directions, prioritization, and resource allocation. You plan work in a thoughtful and organized manner, while maintaining two-way dialogue with others about work and results.
• You excel at developing and maintaining effective relationships with colleagues and Clients. You are dedicated to meeting and exceeding expectations with internal and external people. You are a team player who collaborates and supports peers. You are a clear communicator and motivator – persistent when needed.
• You are a problem solver, with analytical, quantitative, and critical thinking skills. You learn quickly when facing new problems, are open to change, and enjoy finding solutions to new challenges.
• You have strong written, verbal, and presentation skills.
• You have an eye for quality control and are detail oriented.
• You have a strong desire to learn new skills and keep up with the latest industry trends.
• Fluent in written and spoken English.

The ideal candidate would possess these skills and experiences, although it is not required

• Paid media industry experience
• Financial, Hospitality, or eCommerce vertical experience.
• Previous agency experience or have worked in an agency-like environment where you are reporting to multiple stakeholders on a regular basis.

Benefits/Perks:

• Unlimited Paid Time Off Program
• Great benefitplans:Medical,Dental,Vision,FSA, Pre-taxTransit,ShortTermDisability, Life Insurance, 401k
• AcronymCares Matching Gifts program for employee donations
• DE&I Employee Resource Groups

This is us: Acronym is an award-winning performance marketing agency headquartered in NYC’s iconic Empire State Building with presence around the world to support our global clientele. Our expertise is in managing highly complex search and multi-channel marketing challenges powered by our own patented technology to improve performance aligned with business goals. Our employees are industry experts who are erse, energetic, intelligent, motivated, and fun iniduals.

Acronym will hire in the following states: Arizona, North/South Carolina, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New York, Pennsylvania, Ohio, Oregon, Texas, Washington State

Acronym is an equal opportunity employer: Become part of an organization whose team members are erse, energetic intelligent motivated people who love what they do – come join us at Acronym today! We strongly encourage iniduals from traditionally underrepresented groups to apply for employment at Acronym.

Title: Manager, Deal Strategy & Operations

Location: Remote

Mural’s mission is to inspire teams to connect and innovate, while bringing purpose and intention to the craft of collaboration.

Founded in 2011, Mural is a leading innovator in visual collaboration for hybrid, remote, and distributed teams. We believe in what we build, and our team of more than 600 Muralistas around the world collaborate in the Mural app. Our values guide our intentionally inclusive product and culture, which includes collaboration design education and a flexible monthly stipend for learning, wellness, and coworking.

Mural has raised $200M to date and is growing rapidly to fulfill our mission. The company is trusted by 95% of the Fortune 100, including innovative teams at IBM, Intuit, GitLab, Microsoft, and Atlassian.

ABOUT THE TEAM

The Manager, Deal Strategy and Operations is a member of the Revenue Operations team (PMO) within Mural’s Centralized Operations team which includes IT, PMO, Data & Analytics, and Business and Strategy Ops. The Manager, Deal Strategy and Operations is the leader of a team responsible for developing and executing strategic plans to optimize deal structures, streamline operations, and enhance profitability through pricing and packaging support.

YOUR MISSION

You will collaborate closely with various cross-functional teams, including Sales, Finance, Legal, Billing and Project Management, to ensure the effective execution of deals while aligning with the company’s overall objectives.

WHAT YOU’LL DO

• Lead an engaged and high-performing team that supports the Revenue organization of the company
• Partner with Sales leadership to design and implement new processes to optimize internal efficiency and improve the value we deliver to our customers
• Provide strategic guidance on deal structures that align to the company’s overall objectives.
• Maintain a seamless contract management process from the quote-to-cash to deal review and billing flow.
• Lead large-scale cross-functional initiatives, partnering with teams across the organization (such as GTM Systems, Marketing, BizOps, Finance, Product, etc.)
• Analyze business performance to uncover trends, insights, and opportunities and then present your analyses and your recommendations to senior stakeholders in the org

WHAT YOU’LL BRING

• 5+ years of relevant experience in deal strategy, operations, or business development, preferably within the [industry/sector] domain.
• Proven track record of successfully leading and closing complex deals with a strong focus on financial analysis and strategic decision-making.
• Exceptional analytical skills and the ability to interpret data to make informed and strategic recommendations.
• Excellent communication and interpersonal skills, with the ability to collaborate across erse teams and levels of the organization.
• 1+ year of management, with demonstrated leadership capabilities and experience managing and developing high-performing teams.
• High level of adaptability and the ability to thrive in a fast-paced, dynamic environment.
• Proficiency in using financial modeling tools and software (e.g., Excel, Salesforce, etc.).

For roles based in New York City, California, Colorado, and Washington, the base salary for this role ranges from $116,200 – $145,300 + equity + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation.

Equal Opportunity

We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Title: Project Manager

Location: Remote, USA

At Wisetack, we’re building financially responsible consumer lending products that help service-based businesses thrive.

Wisetack is a well-funded growing startup founded in 2018 with a leadership team that comes from Lending Club, Affirm, Varo Money and other top FinTech companies. We’re backed by leading VCs, including Insight Partners, Greylock, and Bain Capital Ventures, (investors in Airbnb, LinkedIn, Instagram, Dropbox, and many more).

We raised a $45M Series B and have invested in our people and technology while growing our partnerships. We grew 10x in 2021, and exceeded the goal of growing 4x in 2022. This is a fun stage in any company’s lifecycle where we’ve got the core foundation built, a healthy growth rate, and a clear path to success, but you’d still be joining early enough to help shape the future of the company.

Most recently, we were recognized as the Best Consumer Lending Solution by Finovate Awards and have been selected by LendIt as a 2022 winner in the Best Emerging Lending Platform category for their Fintech Industry Awards. The external recognition is great, but we’re equally if not more happy with the recognition from our customers. Our current NPS rating is a sky-high 78 (industry average hovers around the 40s or 50s, depending on who you ask). We’re proud that we’re building a product that customers love as well as being recognized as a Great Place to Work by our team members.

The Role

The Project Manager role is a great opportunity to have a critical impact on the success of Operations. Your responsibilities will focus on the coordination and completion of projects on time and within scope, but also on managing, developing, and implementing change communication. You will set deadlines, assign responsibilities, manage stakeholders, monitor and summarize progress, and mitigate risks.

The successful candidate will work with stakeholders to ensure deliverables fall within the applicable scope and budget and that information is shared effectively throughout the organization. He or she will coordinate with other departments (both inside and outside of Operations) to ensure all aspects of each project reach the project’s definition of success.

The candidate must be familiar with the field’s concepts, practices, and procedures. Creativity, flexibility, and effective communication are mandatory to be successful in this role.

Responsibilities

• Coordinate internal resources and third parties/vendors to formulate change management plans and activities to support new and existing projects
• Influence and collaborate with stakeholders to clearly define the success metrics, deliverables, owners, and milestones for a project
• Consistently deliver projects to agreed-upon success criteria, managing change effectively
• Measure project performance using appropriate tools and techniques
• Apply a structured methodology and lead change management activities
• Identify, define, and manage all aspects of projects and projects scope, including, but not limited to, the overall program project plan, execution, resource management, issue tracking, quality, change management, risk management, communications, and budget
• Provide consistent and up-to-date visual, written, and verbal communication that is tailored to multiple audiences
• Develop, implement, and communicate strategies and key messages in clear and concise language using a variety of communication tactics
• Manage and prioritize multiple projects and stakeholder relationships
• Manage evolving cross-company information sharing
• Use and continually develop leadership skills and competencies
• Perform other related duties as required/assigned

Requirements

• 2-3 years experience in managing projects and championing change communication, or equivalent experience
• PMP certification preferred. Change management professional certification a plus.
• Thorough understanding of the project management process throughout the lifecycle and the ability to identify issues and take corrective action
• Ability to simplify complex information for a variety of audiences
• Be proactive with excellent verbal and written communication skills
• Solid organizational skills, including attention to detail and multitasking
• Ability to work effectively and stay connected within a fast-paced and remote environment
• Proficiency in Confluence and JIRA. Experience with project management tools (i.e., Asana, Monday, WorkFront, SmartSheet, Airtable, etc.) a plus.

The range of base salary for the position is between $68,800 – $87,500, plus equity, and benefits. Please note that the base salary range is a guideline, and inidual total compensation will vary based on factors such as qualifications, skill level and competencies.

Spend a little time on our About Us page researching our team and our values, and check out our Press page and our blog for more background on what we do. If you think this might be a fit, we’d love to hear from you!

Title: Senior Manager, Consumer Sales Operations

Location: Scottsdale, Arizona, United States

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out erse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

You will oversee end-to-end ecommerce sales operations and manage the customer support team on TASER.com.

You will join a demanding environment that favors agility, initiative, and creative thinking. We genuinely love what we do and are looking for you who share this passion. Come work with us in a dynamic environment in which you will use your passion, technical experience, and strong problem-solving skills.

What You’ll Do

Location: Remotely from US

• Lead ecommerce sales and performance to plan (revenue, margin)
• Manage the ecommerce platform and agency relationships (Shopify and other solution providers)
• Oversee and continuously improve the customer experience (UX, SEO, engagement, conversion)
• Create demand forecasts in collaboration with the supply chain team and the third-party sales team (retailers and distributors)
• Provide recommendations for sales, pricing and promotions based on data and analytics (first-party and third-party)
• Oversee a customer support and operations support team
• Own the order processing workflow from checkout to order fulfillment

What You Bring

• Bachelor’s degree
• Minimum 5 years of experience in ecommerce platform and sales management
• Proven track record of owning projects and driving their completion cross-functionally
• Experience building and managing a team
• Excellent analytical, oral, and written communication skills for frequent interaction with business leaders
• Superb attention to detail, strong planning and organization skills, and the ability to multi-task, prioritize and deliver in a fast-paced, dynamic environment
• Self-starter with an entrepreneurial spirit

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 105,000 in the lowest geographic market and USD 188,000 in the highest geographic market. The on target earnings range for this role is between USD 133,000 in the lowest geographic market and USD 238,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building erse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

Title: Director, Workforce Planning

Location: Remote, USA

Help empower our global customers to connect to culture through their passions.

About The Role

We are currently seeking a motivated, customer-oriented Director, Workforce Planning to join our team to begin an exciting and challenging career with StockX.com. This position is responsible for designing and implementing workforce processes for a global, multi-country, highly flexible, internal and outsourced, hyper-growth young company. S/he will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis. The ideal candidate will have a strong command of workforce management software solutions, as well as prior experience in a global customer service environment.

What You’ll Do

The Director, Workforce Planning will serve as a senior leader in our Global Customer Service team, have a number of critical responsibilities focused on developing a long-term strategic vision of StockX workforce management, and report directly to the Head of Global Customer Service.

• Work closely with CS leadership to create and execute call center growth strategies.
• Continuously introduce cutting-edge innovations from the industry.
• Have a continuous improvement mindset of critically evaluating existing processes to find operational efficiencies.
• Lead and develop a team of workforce management and capacity planning personnel responsible for global contact volume forecasting, capacity planning, telephony administration, workflow and planning reporting, agent scheduling and local intraday workforce management.
• Personally own the global capacity plan to ensure proper service levels for each language and market as well as deliver on budget.
• Handle all performance management and other administrative tasks for your team.
• Support global capacity planning needs by managing short and long-term forecast process, developing staffing plans and leading weekly capacity planning meetings
• Oversee intraday management of scheduling procedures, analyze real-time workload requirements and call routing to manage performance to service level requirements and maximize the utilization of resources.
• Assess workforce management and ACD tools to implement the appropriate solution for our business.
• Develop contingency plans, direct activities during problem resolution efforts and participate in post-resolution analysis of projects providing input for future process improvements.
• Oversee proactive scheduling of discretionary activities such as training, meetings, overtime and VTO.
• Develop and drive strategies and programs which improve the competitive position and profitability of the organization.
• Develop and maintain reporting and information for the CS operations team to manage performance
• Perform other duties and assignments as directed.

About You

• Bachelor’s degree in a quantitative field (engineering, finance, economics, math, statistics) or degree in a related field (i.e., Business Management)
• 7+ years successful experience in operations with demonstrated progressively increasing responsibility, and 5+ years’ experience managing workflow systems/teams.
• Experienced leader with a proven track record of developing and growing a team.
• Advanced experience building and analyzing models using various statistical tools for forecasting and scheduling optimization.
• Extensive knowledge of call center technology (ACD, IVR, WFM).
• Advanced knowledge of Excel, strong verbal and presentation skills, and the ability to motivate and inspire large groups of people are a must.
• Independent thinker capable of taking initiative and working with minimal direction.
• Strong analytical, reasoning and problem-solving skills.
• Strong organizational and time management skills, ability to prioritize multiple assignments and ability to deal with ambiguity.
• Strong commitment to exceptional customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment.
• Ability to work a flexible schedule to meet business needs of a 24×7 operation.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $170,000 to $200,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

About Us

StockX is the premier current culture platform for buying and selling authentic, new, sought-after products. Our powerful marketplace connects buyers and sellers for sneakers, apparel, accessories, electronics, collectibles and trading cards around the world. We provide millions of global customers with unprecedented access and market visibility powered by real-time data, allowing them to transact based on true market value. Launched in 2016 in Detroit, Michigan, StockX now employs more than 1,500 people in offices and authentication centers in 11 countries.

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

Title: VP, Customer Support

Location: New York OR Remote

Maven is the largest virtual clinic for women’s and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven’s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company’s #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.

An award-winning culture working towards an important mission Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023)
• CNBC Disruptor 50 List (2022, 2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
• Great Place to Work certified (2020, 2021, 2022, 2023)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven Clinic is looking for a highly experienced, people-first strategic leader to join our team as the VP of Customer Support. In this role, you will be responsible for developing and executing the vision and strategy for our customer support function, ensuring exceptional customer experiences and satisfaction. You will oversee a team of support professionals, set performance targets, and collaborate cross-functionally to drive continuous improvement in our support operations.

What you will be responsible for:

• Developing and executing the customer support strategy: Defining the vision, goals, and objectives for the customer support function in alignment with Maven Clinic’s overall mission and business objectives.
• Team leadership and management: Leading, inspiring, and mentoring a high-performing team of support professionals, fostering a culture of excellence, collaboration, and continuous learning.
• Customer experience management: Driving initiatives to enhance the overall customer experience, including developing and implementing best practices, processes, and tools to ensure efficient and effective support delivery.
• Performance tracking and reporting: Establishing key performance indicators (KPIs) for the customer support function and regularly monitoring and reporting on performance, identifying areas for improvement and taking appropriate action.
• Cross-functional collaboration: Working closely with other departments, such as Product, Engineering, and Client Success, to advocate for customer needs, provide insights from customer support data, and contribute to product and service enhancements.
• Customer feedback and insights: Gathering, analyzing, and leveraging customer feedback and insights to identify trends, improve processes, and drive product and service enhancements.
• Scalability and growth: Developing strategies and scalable support models to accommodate the company’s growth, ensuring the customer support function remains effective and efficient as Maven Clinic expands.
• Vendor management: Collaborating with external vendors and partners to optimize support operations and ensure service level agreements are met.

Minimum Qualifications:

• Bachelor’s degree in a relevant field (business, management, healthcare, etc.). MBA or other advanced degree is a plus.
• 10+ years of experience in a leadership role within customer support or customer experience, preferably in a digital health or technology-focused organization.
• Proven track record of developing and implementing successful customer support strategies that drive customer satisfaction and loyalty.
• Strong leadership and people management skills, with the ability to inspire and motivate teams to achieve their full potential.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Analytical mindset and data-driven decision-making abilities, with proficiency in leveraging customer support data and insights to drive improvements.
• Experience in scaling customer support operations to support business growth and changing needs.
• Familiarity with telehealth or healthcare industry trends and regulations is highly desirable.
• Passion for improving access to healthcare and advancing women’s health is a plus.

For candidates in NYC, CA, CO, the salary range for this role is $225,000-$285,000 per year. You will also be entitled to take part in the company bonus program and receive stock options and benefits. Inidual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.. Inidual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a erse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who’ve been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for iniduals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected]. For general and additional inquiries, please contact us at [email protected].

Title: Sourcing Manager

Location: Remote

Who is Flock?

Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society.

Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere. Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter.

While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We have raised over $380M in venture capital including a recent Series E round led by Tiger Global. Now surpassing a 3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

Additional Information

• How To Succeed at Flock Video
• Flock’s Series E Announcement
• How We Stop Crime and Protect Privacy
• Flock’s Framework
• Ethics Center

The Role

Flock Safety’s Supply Chain is responsible for the uninterrupted supply to our customers. As part of the Supply Chain, the Sourcing Manager is responsible for ensuring cost optimization, multi-sourcing and material readiness for both new product introduction and mass production.

We are seeking someone with strong supply chain experience and an aptitude for building strong relationships with global vendors. The ideal candidate has the relevant experience to be operationally excellent paired with a growth mindset that allows for creative problem solving. They have strong written and verbal communication skills and the ability to negotiate and collaborate with both internal and external partners. This role is crucial to the company’s overall success, in order to ensure material readiness to build and install our public safety operating system in thousands of communities across the United States.

How you’ll make an impact:

• Work closely with Product Engineering and development teams to source suppliers and parts for new product introductions while meeting development timelines and mass production ramp-up.
• Set up and launch new Contract Manufacturers (CMs) for production schedule with Contract Manufacturer; work closely with Product Ops, Supply Chain Ops to ensure device availability meets forecast.
• Drive key metrics with CM to include Clear-to-Build, cost savings (VAVE), continuous improvement, dual sourcing; work hand-in-hand with Product Engineering.
• Perform regular supply vs. demand analysis for critical materials to identify potential supply risks and inventory exposures.
• Take ownership of supplier relationship management, driving improvements on quality, reliability, yield, and cost; maintain supplier AML.
• Manage contracts, pricing, MOQs, and set and manage SLAs with our suppliers
• Ensure suppliers are complying with global regulatory, product safety, ethical, and compliance standards
• Ensure our sourcing capability is set up to meet our growing business demands.

We’re looking for people who:

• 5+ years direct sourcing experience of electrical and mechanical components and parts
• A degree in a supply chain, sourcing, business, or engineering
• Extensive experience working with and managing suppliers
• Experience in new product development
• Experience in sourcing and setting up new electrical and mechanical suppliers, as well as launching new technical products
• Experience in logistics, import/export
• Strong project management skills, decision making
• Able to demonstrate excellent supplier relationship management techniques
• Worked fluidly in a cross-functional team environment involving Manufacturing and Product Development teams.
• Manufacturing experience a plus

Feeling uneasy that you haven’t ticked every box? That’s okay, we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

Our Values

Our values define how we approach our work every single day:

• Do the Work
• Optimism With a Plan
• Embrace Change to Grow
• Protect the Whole Community

To read more about our values, click here.

Why Join Us?

While being surrounded by a bunch of cool people working to eliminate crime is its own reward, we have plenty more to offer:

• We have raised over $380M in venture capital and are backed by some of the top VCs including a16z, Tiger Global, Meritech and more
• 91% of our employees recommend working here
• We have an audacious goal of reducing crime in the United States by 25% over the next three years
• 5% of crimes in the US are solved by Flock, and we help to solve ~200 crimes a day
• We partner with 2100+ cities and 1500+ agencies across the US and process 1.5B+ images a week (we process more images than Instagram )

The Perks

Salary & Equity: In this role, you’ll receive a starting salary of $120,000-$130,000 as well as stock options

Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!

Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers.

Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility.

Mental Health: All employees receive an annual subscription to Headspace

Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address inidual grants, model tax scenarios, and answer general questions.

WFH Stipend: $150 per month to cover the costs of working from home.

L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

Home Office Stipend: A one-time $750 to help you create your dream office.

Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area).

Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

Flock is an equal opportunity employer. We celebrate erse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from erse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

Product Marketing Manager, App Growth

• Remote-USA
• Full time
• P742694

About the team

We’re adapting quickly, defining the future of real estate, and need your help to get there! The Product Marketing Team sits at the center of understanding customer and partner needs, and translates those needs to support Zillow’s lines of business’. Whether you’re supporting Zillow Premier Agent, Zillow Home Loans, Zillow Rentals or Zillow’s Site and App, you’ll be working to help shoppers realize their dream of getting into a home they love.

We are passionate about our customers and work cross-functionally to deliver value to our product and business partners. We help ensure that home buyers, sellers, renters and homeowners are able to find their home, while also delivering value to our business partners by empowering them with groundbreaking tools to bring value to their own brands, clients and prospective buyers.

About the role

As a PMM at Zillow, you deeply understand our customers. Armed with this understanding, you’ll partner with our product teams to ensure we build the right solutions that help our customers through one of the most important transactions in their lives, driving our business forward. You will be responsible for growing app usage and retaining our users. You’ll do this through developing coordinated marketing strategies motivated by customer and app ecosystem insights. And you’ll partner with PMs to develop products and roadmaps, craft value propositions, and partner with channel and comms strategy teams, to bring your strategies to life, all while representing them to senior collaborators and working closely with the business to drive impact.

Key Responsibilities:

• Own our app marketing strategy, partnering with Product and Marketing teams to build best-in-class app experiences that drive business results.
• Develop and drive Zillow’s product positioning, value propositions, and messaging frameworks for mobile app experiences.
• Partner with the Insights team to develop relevant research including qualitative and quantitative insights that advise our app platform product roadmaps and business goals.
• Pair first party data and user understanding with macro-environmental research to be the voice of the customer in business, product, and marketing decisions.
• Partner with comms strategists and channel owners to drive and implement integrated go-to-market campaigns that optimize funnel performance.
• Support all app marketing programs to identify the best opportunities for optimization, and regularly iterate to improve performance.
• Own and share product marketing plans, narrative, results and findings with senior leadership.
• Own delivery of key app business metrics measured against company OKRs.
• Build strategic business briefs to empower the cross-functional marketing team to drive your business.
• Identify strategic opportunities and drive implementation to increase app platform performance.

This role has been categorized as a Remote position. Remote employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $97,000.00 – $155,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

You are customer-centric, data-driven, and a keen problem solver. You are a motivator and a communicator. You have worked closely with product teams from the moment of inception for a new product through launch. You have defined the strategies that moved a vision to market and briefed-in agencies, creative partners, and channel marketing teams. You are both creative and exacting, capable of focusing on the big picture as you are of nailing the details. Most importantly, you identify and address the right problems and are a creative mind who wants to be a part of a company leading a movement to re-imagine how we buy, rent and sell homes.

• At least 4 years in product marketing or similar experience.
• Ability to deeply understand customer needs and develop insights that shape marketing plans and influence product roadmap.
• Fluent in mobile app ecosystem, marketing strategies, and performance with experience owning and driving key business metrics through development and optimization of app store collateral, user journeys, and app experiences.
• Experience thinking and executing across the entire consumer funnel using data to advise strategic decisions and iterate on designs
• Can work independently to complete sophisticated projects with limited direct supervision
• Strong analytical and problem-solving skills, with a high level of curiosity and an insight backed approach.
• Strong project management skills
• Ability to analyze opportunities, define objectives and drive desired outcomes.
• Ability to build strong working relationships across teams, lead through influence, and drive decisions through compelling data and communication.
• Experience working with product and business teams in a fast-paced technology company.
• Confident communicator, with excellent oral and written communication skills.
• Comfortable managing through ambiguity and leading flexible, agile, go-to-market tests as a means to identify stable strategies and tactics.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Title: Senior Product Manager (Screenings)

Location: United States

About the Role:

Screening clients for SDOH risks is a powerful tool for Social Workers, Case Managers, and Patient Navigators to learn about their client’s needs so they can take action to get them connected to the right social care organizations. As CMS requirements and initiatives around SDOH continue to expand, Screening tools and data will be critical to health systems, health plans, and governments in preparing for the needs of the clients they serve. The Screenings domain is responsible for surfacing social determinants of health screenings to clients and users, exchanging screening information to relevant providers, and leading users from identified risks and needs to the appropriate next step.

As a Senior Product Manager at Unite Us, you’ll maintain and support the development of the Screenings product roadmap, manage the Screenings feature team’s agile sprints and team communications, and run a tight build-measure-learn development cycle. You’ll partner closely with Engineering, Product leadership, and other stakeholder teams to ensure the most impactful ideas are nurtured, validated, tested, executed, and iterated on.

What You’ll Do:

• Regularly prioritize, monitor, and track the progress of the team backlog and commitments against targets, communicating this with the team to manage expectations and suggest additional support when needed.
• Build partnerships with internal and external stakeholders to implement and execute on the vision for platform solutions identified by product leadership business strategy.
• Responsible for production of product backlog. Translate the needs of the business, as communicated by product leadership, to the development and technology organization. Collaborate with the development team to ensure that epics and stories contain necessary details to enable efficient prioritization, coding, testing, and client validation needs.
• Lead Backlog Grooming and Sprint Planning sessions, while making sure to attend all other agile ceremonies as an active participant.
• Present complex information and ideas through open, transparent communication to engender trust and ensure mutual understanding.
• Identify and act against any roadblocks, always suggesting solutions to even the most complex issues.
• Consistently demonstrate excellent technical knowledge and product proficiency, empowering others in their team to improve performance.
• Work with implementation, support, and sales teams with client training, client onboarding, user testing, and pilot testing to ensure the organization is prepared for new products/solutions being developed.
• Support implementation processes and documentation to communicate and set client expectations and assist with troubleshooting product issues as needed.

You’re a great fit for this role if:

• 6+ years experience as a Product Manager with consumer-facing and/or B2B products in healthcare. Experience working with existing and emerging products.
• Subject Matter Expertise – Knowledge of healthcare industry and care management best practices is highly desired.
• Customer Focus – Dedicated to meeting the expectations and requirements of clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind. Ability to successfully navigate and contribute to a highly-matrixed environment.
• Solution Design – Translate business needs into practical applications and solutions
• Communication – Strong persuasion skills and effective communicator; ability to communicate and evangelize a compelling vision internally and externally.
• Agile – Experience working in or managing Agile teams is highly desirable.

The Unite Us Story:

As our co-founders transitioned from military to civilian life, they encountered barriers and inefficiencies navigating the most basic health and social services. Together, they set out to improve that experience for others. Recognizing that social care is essential for better health outcomes, they embarked on a mission to connect people to the care they need, when they need it, in communities across the country. Unite Us has developed an intuitive and seamless technology solution that goes beyond the traditional referral method. We work side-by-side with local organizations, and track data and outcomes to build coordinated care networks that support all aspects of community health. Unite Us is boldly changing the nation’s care delivery system. If you want to do well and do good, join Unite Us we can build healthier communities together.

Environmental Job Requirements & Working Conditions:

• This position is remote, U.S based
• The target pay range for this role is: 120k-140k. This salary range represents our national target range for this role. Some geographic areas may have higher target ranges.
• This position may require up to 10% travel
• All team members will be required to pass a background check which includes criminal, employment, and education verification

Unite Us is committed to building a erse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees’ differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.

#LI-REMOTE

Title: Product Manager – SaaS Infrastructure

Location: Remote US

Sysdig is driving the standard for securing the cloud and containers. We created Falco, the open standard for cloud-native threat detection, and consistently contribute to open source software projects. We are passionate, technical problem-solvers, continually innovating and delivering powerful solutions to secure the cloud from source to run.

We value ersity and open dialogue to spur ideas, working closely together to achieve goals. We’re an international company that understands how to cultivate a strong culture across a remote team. And we’re a great place to work too we’ve been named a Bay Area Best Place to Work by the San Francisco Business Times and the Silicon Valley Business Journal for three years now! We were recognized by Deloitte as one of the 500 fastest growing organizations in 2020 and 2021. We are looking for team members who have a passion for container and cloud security and are willing to dig deeper to help our customers. Does this sound like the right place for you?

What you will do

• Build and drive the roadmap for Sysdig’s SaaS infrastructure that aligns with the customer pipeline and the roadmap for Sysdig’s Products. Roadmap includes new SaaS regions around the world to support the pipeline and infrastructure software like datastores and managed services to support the product roadmap.
• Partner with the cloud infrastructure engineering team at Sysdig to define and exceed cost, availability and operational efficiency related OKRs.
• Work closely with Partners (like IBM) to deliver innovative SaaS infrastructure that meets mutual business goals and objectives.
• Track and report on new services and OSS software that could be leveraged to improve our SaaS infrastructure.

What you will bring with you

• A solid understanding of public cloud infrastructure and popular OSS software.
• Knowledge of what it takes to run a reliable SaaS platform.
• Product Management best practices.
• At least 3 years experience with running a SaaS offering in either a Product Management role or DevOps Engineer/SRE role.

Nice to Have

• Deep knowledge of Public Cloud Providers (AWS, GCP, and Azure).
• Experience with infrastructure required to run a Security SaaS.

Why work at Sysdig?

• We’re a well-funded startup that already has a large enterprise customer base
• We have a pragmatic, transparent culture, from the CEO down
• We have an organizational focus on delivering value to customers
• Our open source tools (https://sysdig.com/opensource/) are widely used and loved by technologists & developers

When you join Sysdig, you can expect:

• Competitive compensation including equity opportunities
• Flexible hours and additional recharge days
• Mental wellbeing support through Modern Health for you and your family
• Career growth

#LI-JG1

#LI-Hybrid

Title: Manager, Learning and Content

Location: San Francisco, CA New York, NY United States

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone come make with us!

As a member of our Product Support Team, you will have the exciting opportunity to build out our Learning and Content team’s strategy and roadmap. In this role, you will partner cross functionally with key partners such as Sales, Product, and Engineering leadership to help build a Product Support training and content program focused on delivering exceptional employee and customer experiences. We are looking for a top-tier learning and development leader to join our team who is passionate about creating a culture where ongoing growth and development thrive.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Lead and build out our Learning and Content functions on Product Support, such as our internal knowledge base, new hire and ongoing training programs
• Create inclusive and scalable training programs that use industry best practices and adult learning theories to enhance the customer experience, foster employee engagement, and elevate the level of product knowledge across the team
• Develop team and inidual KPIs to evaluate and report on the effectiveness and success of training and content initiatives
• Leverage data and conduct needs assessments to drive improvements with our onboarding and training programs, support processes, and knowledge base content
• Craft and implement training programs to improve satisfaction and productivity, targeting key performance indicators such as CSAT, handle time, and speed to resolution
• Partner with the Quality Assurance and Resolutions teams to foster deep collaboration and drive results on shared initiatives within the broader Learning and Performance pillar
• Collaborate with cross-functional partners to ensure Product Support is up-to-date and knowledgeable on product updates and feature launches
• Identify, recommend, and implement tooling to help improve process, efficiency, and the adoption of training programs
• Coach and mentor team members with a focus on skill building and career development
• Partner with Product Support Leadership and the People team to define and implement career growth and pathing opportunities for the Learning and Content team and the broader Product Support organization

We’d love to hear from you if you have:

• Experience building and leading learning and content teams in rapidly scaling organizations, preferably supporting a SaaS product
• Developed instructional and curriculum design for remote and hybrid work environments with an in-depth understanding of virtual-based learning and coaching methodologies
• Strong written communication skills, with the ability to turn sophisticated ideas into easily understood concepts
• Experience and expertise with Learning Management Systems and Project Management
• Exceptional coaching skills and ability to empower others to do their best work
• A deep understanding of people leadership with a strong passion for building effective teams and developing talent
• A desire to continuously improve the customer and employee experience by using various learning methodologies
• An analytical mind and experience using data to help elevate performance

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Read more about our team

• Investing in Figma: The Decade of Design
• How work is changing at Figma
• Figma’s next product is a multiplayer whiteboard called FigJam
• Software Design Startup Figma Is Now Worth $10 Billion

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, inidual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range (SF/NY Hub):

$159,000$253,000 USD

We will work to ensure iniduals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process idea to design to build and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.

At Figma, we celebrate and support our differences. We know employing a team rich in erse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Title: Technical Program Manager – Remote

Location: United States – Remote

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we’re building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

The Technical Project Manager (TPM) is a tenacious delivery manager with a laser focus upon the delivery of a LivePerson solution that meets the immediate needs of the client and which is delivered within the Time to Live (T2L) goals of our organization. The TPM harnesses the expert delivery capability of LivePerson’s staff and manages the customer expectation throughout the implementation and delivery process.

You will:

• Design and control the project kick off process and ensures customer requirements are met within a detailed delivery plan and is ultimately responsible for scope, time, cost and quality.
• Plan Baseline Establish a project baseline and detailed plan for each implementation which will determine work packages, client and LivePerson resources, responsibilities and timelines necessary to meet customer and LivePerson objectives. The project plan will be in the form of a high level Gantt chart which clearly defines overall plan, interdependencies and major plan milestones.
• Project Management Ensure all aspects of scope, time, quality and cost are achieved or bettered through our comprehensive project management methodology. The TPM will manage the Customer kick off meeting and define and control all resources identified from that meeting to ensure the agreed scope is appropriately achieved.
• Project Communication Communicate plan milestones and general progress through weekly client updates.
• Cross-functional collaboration: Work closely with different teams within an organization to ensure that projects are completed effectively and efficiently. The TPM is informed and accountable for strategic projects and would collaborate closely with SAM’s, CP’s, Pod leaders and customers to help drive usage, Innovation and growth for all POD customers
• Technical expertise: Have a deep understanding of the technical aspects of projects they oversee, including software development methodologies, and data analytics.

You have:

• 5+ years of experience preferred in delivering technical solutions in SaaS environments
• Expert level project management skills
• Experience with implementation in a SaaS environment
• Success with managing multiple projects at once
• Excellent oral and written communication skills
• Technologically savvy and experience deploying Conversational AI technology and digital channels highly preferred

How you will help others:

• Collaborate with Strategic Account Managers, Engineering and Support team members.
• Communicate timelines to Leadership and overall portfolio of project management.
• Keep the project on task with Technical Solutions team members.

Benefits:

The salary range for this role will be between $135,000 to $160,000 and the base/variable split is 80/20. Final compensation will be determined by a variety of factors, including your location, and your experience, education, and certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:

• Health: medical, mental, dental, and vision
• Time away: Discretionary PTO and 11 public holidays
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as iniduals, as teams, and as a global organization. And to further make our point, let’s just say we’re very proud to be on Fast Company’s list of Most Innovative Companies and Newsweek’s list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.

Belonging at LivePerson:

At LivePerson, people from erse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

#LI-Remote

Title: Order Management Specialist

Location: Remote

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. We connect consumers to licensed healthcare professionals, enabling people to access high-quality medical care from wherever is most convenient for numerous conditions related to sexual health, hair care, mental health, skincare, primary care, and more.

With products and services available across all 50 states and Washington, D.C., Hims & Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we’re building a future where nothing stands in the way of harnessing this power. We normalize health & wellness challenges and innovate on their solutions to make feeling happy and healthy easy to achieve. No two people are the same, so we provide access to personalized care designed for results. At our core, our mission is deeply personal because we too are customers.

In January 2021, the company was listed on the NYSE and is traded under the ticker symbol HIMS . To learn more about our brand and offerings, you can visit forhims.com and forhers.com.

About the Role:

As an Order Management Specialist, you will play a key role in the day-to-day processing of customer orders by supporting our Pharmacy Partners and internal stakeholders in identifying and resolving issues with orders in order to provide excellent service to our customers.

You Will:

• Run daily reports and monitor alerts to action, track and resolve non-RX and RX orders with issues.
• Contribute to and maintain spreadsheets including, but not limited to, categorizing issues, tracking errors, resolution times, identifying trends and root causes.
• Assist with maintaining key KPIs and SLAs with key stakeholders by timely reporting of issues, trends and opportunities.
• Collaborate closely for order resolution and escalating trending issues to the Order Management team and other cross functional teams such as but not limited to Telemedicine, Customer Experience, etc.
• Utilize internal documentation appropriately and participate in maintenance of up-to-date documentation.
• Ad Hoc projects and requests based on business needs.

You Have:

• 2 years of relevant experience
• Customer Support and/or Operations experience
• Experience in Health/Pharmacy a plus
• Certificate as Pharmacy Technician nice to have, but not required
• Strong pattern recognition
• Ability to prioritize and strong follow through
• Clear and proactive communication skills
• Ability to become familiar with new software tools and systems
• Competent with spreadsheets and understanding data (Excel or Google Sheets)
• A highly collaborative and team oriented approach

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

Conditions of Employment:

• This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
• This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
• Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
• Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

Outlined below is a reasonable estimate of H&H’s compensation range for this role.

H&H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock (RSU’s) so that H&H employees own a piece of our company.

The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.

Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!

An estimate of the current salary range for US-based employees is

$40,000$61,000 USD

We are focused on building a erse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Hims & hers is committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. Please do not send resumes to this email address.

Title: Billing Manager (Remote, US)

Location: Remote – United States

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here’s why

• It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
• We’re well-backed & stable. We closed our $75M Series C fundraise. We are supported by some of the top investors globally, including Google’s Gradient AI-focused fund, Obvious Ventures (Beyond Meat, etc.), and Advance Venture Partners.
• It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.

If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.

Job Details

With rapid growth comes an influx of revenue! Openly is seeking an experienced, person-centered and culture-driven Billing Manager to join our operations team. The ideal candidate is highly skilled in managing a team responsible for financial and premium billing and demonstrates a strategic vision. This role requires a process-minded, self-motivated, curious, and high-energy inidual who can efficiently thrive in a fast-paced, performance-driven environment. This role will report to the Senior Director of Shared Services and oversee a small team of billing team members.

Key Responsibilities

• Effectively supervises team members to achieve timely, accurate, and quality outcomes of multiple billing and collection activities
• Coordinates daily departmental operations, ensuring organizational quality and compliance standards are met
• Trains and develops team members to ensure expertise and knowledge is well rounded across the team
• Approves write-off requests and premium refunds to our policyholders
• Improve service standards and recommend improvements to workflows and billing system enhancements that will forward achievement of department objectives
• Serves as the subject matter expert with the Product Management and Engineering Team to strategically plan billing system features
• Identifies, provides rationale, and benefits of process improvements
• Partners with Manager to review vendor contract terms and aptitude for contract renegotiations
• Assists in the monitoring and managing the departmental operating budget
• Serves as liaison to other internal and external departments to ensure efficient operations
• Help support different teams including Agent Experience, Finance, Accounting and Business Development Teams
• Ensure cooperative team environment by:
  • Effectively communicating with team members about department and company initiatives
  • Adjusting procedures as necessary to create process efficiencies
  • Encouraging constructive feedback from staff and between team members

Required Education

• Bachelor’s Degree or equivalent combination of education and work experience

Required Experience

• 3+ years within the P&C insurance industry required
• 3+ years of relevant billing experience
• 2+ years of team management experience
• 2+ years of stakeholder project management experience

Preferred Competencies/Skills

• Proficient in Word, Excel and PowerPoint
• Experience with process improvement design and implementation
• Extreme attention to detail
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Listens actively
• Drives innovation
• Ability to act with discretion, tact, and professionalism in all situations
• Builds collaborative relationships internally to ensure company and objectives and initiatives are top of mind#LI-H

#LI-CB1

Benefits & Perks

• Competitive salary, corporate bonus program, equity position in a start-up company
• Company-sponsored medical, dental, vision insurance plans, short-term and long-term disability, life insurance, 401k with corporate contribution, and FSA plan
• Company-paid 12 weeks parental leave policy
• The company fully embraces the work-from-anywhere in the US mentality, even before COVID restrictions.
• Paid Time Off
• Fun, fast-paced, startup environment

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified iniduals with known disabilities under applicable law.

Manager, Product Regulatory Forms

(Charlotte, NC (Hybrid) or Remote)

Location: Charlotte, NC, US, 28277

Where you’ll work:

How you’ll contribute:

In this role, you’ll get to:

• Participate in all aspects of life insurance policy form development, spanning from project initiation through product launch.
• Influence project strategy and contribute towards resource planning and project plan development to ensure timely execution of requirements through all phases of projects.
• Draft policy forms and overseeing development form development of others.
• Shape the filing strategy for all life insurance projects.
• Work closely with all partner areas throughout the forms development process to complete all work necessary to file and obtain regulatory approvals of new life products and enhancements.
• Support life insurance product innovation by understanding state regulations, industry policy/filing trends, and regulatory issues impacting our business.
• Assist in reviewing final policy form documents for implementation.
• Develop and update processes associated with forms development and filing.
• Support ad-hoc requests.

We’re looking for people who have:

• 7 + years of policy form drafting and state filing experience preferred.
• Follow-up and adaptable through changing circumstances.
• Project-minded; must possess planning and organizational skills with the ability to communicate complex concepts to erse audiences.
• Effective organizational and time-management skills are essential along with excellent verbal and written communication skills.
• Capable of effectively handling multiple long-term projects and short-term ad hoc tasks simultaneously.
• Team player with ability to develop and sustain effective relationships across the company.

Research shows some people may not apply for a role if they don’t check all the boxes of a job description. If you don’t check every box listed, that’s okay. We would love to hear from you.

What you’ll receive:

• Compensation – Base salary ranging from $100,000.00 to $125,000.00 plus competitive performance-based incentives determined by company and inidual results.
• Fexible Work Environment – Work remotely or in the office to better thrive in all areas of life.
• Paid Time Off – Recharge with a minimum of 20 days of paid time off and 16 paid company holidays per calendar year plus paid volunteer time and paid study time.
• Financial Health – Work toward achieving your financial goals through our 401(k) savings plan with company match (up to 6%) and annual company nondiscretionary contribution (3%), 15% employee stock purchase plan discount, and financial counseling services.
• Health and Wellness – Enjoy competitive medical, vision, and dental plans plus tax-free health savings accounts with potential company contributions up to $1,000 per family.
• Family Support – Care for loved ones with up to 16 weeks of paid leave for new parents, back-up dependent care, dependent care flexible spending account, and up to a $25,000 lifetime maximum during your adoption, infertility, or surrogacy journey.
• Life and Disability Support – Gain access to company-paid basic life insurance and short-term disability insurance.

The company and your department may occasionally gather in person throughout the year to foster a culture of belonging and promote team building. We’d love for you to join us during those company-wide and department-wide events to help you strengthen connections across the company.

Why join us?

We empower employees to collaborate, bring their passion to work, and make an impact. Our inclusive work environment fosters a culture that celebrates erse backgrounds and experiences.

We’re proud to be a FORTUNE® 500 company** and recognized as one of the Healthiest Employers of Greater Charlotte by the Charlotte Business Journal. We’re also honored to be named to Newsweek’s list of America’s Most Trustworthy Companies.

Senior Project Manager

Location: Remote (United States)

What You’ll Do

Relocity is seeking a Senior Project Manager who will play a pivotal role in overseeing complex projects, ensuring seamless delivery of our SaaS solutions to our clients, and fostering strong relationships with key stakeholders, both internally and externally.

You will utilize your expertise as a Senior Project Manager with exceptional customer relationship skills, extensive experience working with senior engineering teams, and a strong background interacting with both management and product management within the SaaS (Software-as-a-Service) industry. Prior experience at a Strategic Management Consulting firm is a plus.

This role reports to the Chief Technical Officer.

How You’ll Do It

• Project Leadership: Provide expert project leadership, effectively managing and coordinating multiple projects simultaneously. Drive project execution, ensuring on-time delivery, adherence to quality standards, and successful completion within budgetary constraints.
• Stakeholder Communication: Communicate project updates, milestones, and risks to stakeholders, including executive leadership, engineering teams, and customers. Provide regular status reports, conduct effective meetings, and foster transparency to ensure alignment and manage expectations.
• Customer Relationship Management: Act as the primary point of contact for key customers, cultivating and maintaining strong relationships to understand their requirements, address concerns, and ensure overall customer satisfaction. Develop a deep understanding of customer needs and act as a trusted advisor, leveraging your expertise to offer strategic guidance and solutions.
• Project Planning and Execution: Develop comprehensive project plans, including timelines, milestones, and resource allocation. Monitor project progress, proactively identify and mitigate risks, and adapt plans as needed to ensure successful project execution.
• Product Management Alignment: Work closely with product management teams to align project objectives with the overall product roadmap and strategy. Provide input on product requirements, feasibility, and prioritization, leveraging your expertise to contribute to product enhancements and customer-focused solutions.
• Senior Engineering Team Collaboration: Collaborate closely with senior engineering teams, understanding technical requirements, and providing guidance and support throughout the development lifecycle. Foster a collaborative environment, ensuring effective communication, and driving cross-functional alignment to achieve project goals.
• Process Improvement: Continuously evaluate project management processes, tools, and methodologies, identifying areas for improvement and implementing best practices to enhance efficiency, scalability, and quality of project delivery.

What Past Experience and Current Skills Will Enable Your Success In This Role?

• Minimum of 8 years of experience as a Project Manager, with a focus on delivering SaaS solutions.
• Strong customer relationship management skills, with experience interacting directly with clients and managing customer expectations.
• Proven track record of successfully managing complex projects, from initiation to completion, within a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with senior engineering teams and stakeholders at all levels.
• Solid understanding of software development methodologies, with previous experience working closely with engineering teams.
• Strong experience collaborating with product management, including product requirements gathering, prioritization, and roadmap alignment.
• Demonstrated leadership skills, with the ability to lead and motivate cross-functional teams.
• Strong analytical and problem-solving abilities, with a focus on driving results and overcoming obstacles.
• Prior experience at a strategic management consulting firm is a plus.
• Bachelor’s degree in a relevant field such as computer science, engineering, or business administration is preferred.

How We Support You and Work Life Balance

• Competitive Compensation
• Paid Time Off
• Paid Parental Leave
• Remote Workplace
• Flexible Work Schedules
• Professional Development Opportunities

Ecosystem Engagement Program Manager

CANADA – Remote, EMEA – Remote, LATAM – Remote, UNITED STATES – Remote

Full-time

Our mission is to unlock the collaborative power of communities by making Web3 universally easy to use, access, and build on

Working with ConsenSys puts you at the forefront of an evolving paradigm, transforming our society for the better. We fundamentally believe blockchain is the next generation of technology that can lay the foundation for a more just and equitable society.

Blockchain tech is just over 10 years old. Ethereum itself is still a toddler and we’re far from reaching our full potential. You’ll get to work on the tools, infrastructure, and apps that scale these platforms to billions of users.

You’ll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects challenging you to stay at the top of your game. You’ll join a network of entrepreneurs and technologists that reaches the edge of our ecosystem. ConsenSys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies.

About the Customer Success Team

What you’ll do

You will be responsible for:

• Designing the overall scope and structure of your program, driving success by engaging relevant stakeholders from different teams within ConsenSys
• Owning the overall relationship, acting as a virtual ambassador’ between the groups to ensure alignment at both the tactical and strategic levels
• Align and harmonize OKRs and KPIs between the product teams and the customer success organization to drive successful collaboration
• Manage any risks, resolve conflicts and ensure that gaps are identified and handled efficiently
• Ensure program documents are complete, current, and available
• Be proactive to ensure communication, awareness and visibility to all relevant stakeholders
• Identify people and resources needed and work closely with team leads in order to maintain visibility of multiple projects
• Reflect relevant status to leads as well as all relevant stakeholders

Would be great if you brought this to the role

• Your amazing people skills, so you can collaborate and engage with relevant stakeholders and drive progress
• Your communication skills, so you can communicate, listen and reflect information and through that, create strong working relationships
• Your polished organizational skills, to manage multiple projects in parallel and keep track of
• Your background working with various agile methodologies and project management tools, implementing scrum and kan-ban boards on Jira, Confluence etc.
• Your experience leading programs or projects within software companies: this will be crucial to allow you to work independently and make a difference
• Your strong analytical skills, to plan and measure the success of your projects

Bonus if you have:

• Background in software-related customer-front professions such as CSM, customer support etc.

Don’t meet all the requirements? Don’t sweat it. We’re passionate about building a erse team of humans and as such, if you think you’ve got what it takes for our chaotic-but-fun, remote-friendly, start-up environmentapply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we’re ready for you to challenge our thinking on who needs to be in this role.

ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. ConsenSys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found (https://consensys.net/careers/best-practices-to-avoid-recruitment-fraud/).

The salary range for US-based candidates only will be determined throughout the interview process depending on experience and skills.

US pay range (not including bonus, equity or other benefits)

$92,000$186,000 USD

Benefits

Competitive benefits

We have a comprehensive and competitive benefits package to make sure we’re looking after you and what matters most.

Equity

We believe in ownership and want everyone to have a stake in our future success, that’s why you’ll receive equity when you join us.

Recognized in the blockchain and Web3 ecosystem

Working at ConsenSys is a tremendous reference for your career. You’ll join a network of entrepreneurs and technologists that extends across the global crypto ecosystem.

Continuous learning & opportunities

We provide ongoing growth and development through on-the-job learning, and the ConsenSys Advance Program which includes full access to Coursera, bespoke and technical learning programs and ConsenSys Academy our world-class blockchain and Ethereum program.

Unlimited vacation/holidays

We value downtime to recharge and reset, ensuring everyone at ConsenSys has work/life balance. In addition, company-wide we participate in zero productivity days to take a break from work, shut down, and sit back and relax.

Flexible working arrangements

With our global workforce we have fine-tuned asynchronous working which means we have a lot of flexibility in the structure of when we work and how we work together.

Remote first

You’ll be joining a team based all over the world. Providing the unique opportunity to work with people from across 6 continents.

Head of Operations

Finance & Operations Remote

• Location Remote
• Department Finance & Operations
• Employment Type Full-Time
• Minimum Experience Senior Manager/Supervisor

Head of Operations

Karam Foundation seeks a mission-focused, experienced, strategic, and process-minded inidual to join its senior management team. This person must be both a leader and a collaborator, creative and a solution and detail-focused implementor. Along with a focus on anticipating and planning, the ideal candidate will bring about cost-effective and measurable solutions to Karam’s operations. Karam is seeking to increase scale, efficiency and effectiveness across its finance, human resources, logistics and program departments. Our Head of Operations will lead by example and inspire and support the growth of the organization and the people in it.

Responsibilities:

Reporting to the CEO of Karam Foundation, the Head of Operations will lead operations including:

Working in partnership with the CEO and Chief Strategy Officer (CSO), create the strategic plan and implement new processes and approaches to achieve:

• Improved financial budgeting, forecasting, and reporting
• Champion staff recruitment and retention through improved hiring processes, updated HR policies and procedures, tuned benefits, and organizing professional and career development.
• Address transactional efficiency both inter and intra-organizationally
• Anticipate growth and advise on scaling, and consult on organizational improvements
• Identify and give shape to new operational and programmatic partnerships

Lead the Finance and Human Resource Teams:

• Coordinate the annual operations plan and budget
• Co-lead a performance management process that measures and evaluates operational progress
• Provide leadership and oversight for operations staff including those working for implementing partners
• Ensure collaboration, consistency, and supervision for processes across US and international operations

Along with the CEO and CSO, the HOO supports the management and provide leadership for:

• Karam Houses
  • Daily logistics
  • Financial Operations
  • Local staff recruitment and development
• Programs
  • Ensure operational support for program activities
  • Forecast and support growth in existing programs and new and ad-hoc efforts
  • Support the joint assessment of operational and program outcomes
  • Assist in resolving challenges and identifying new opportunities.
• Human Resources, Finance, and Technology
  • Co-Lead the growth of a creative, energetic and ethical work culture across
  • Lead human resources functions including training, development, compensation and benefits, employee relations, performance evaluation and recruiting
  • Develop an accounting system that provides the organization with timely access to accurate financial data and dashboards
  • Analyze the organization’s use of technology across the organization and identify new solutions and, when appropriate, efficiencies and savings
• Fundraising
  • Forecasting and reporting
  • Development and implementation of systems for reporting, measuring and supporting philanthropic operations
  • Administrative support proposal preparation and granting writing

Qualifications: A minimum of 6 years of experience 10 years preferred working in international development. At least 3 years should include operational roles involving multiple sites including start-up locations and complex political, legal, and social contexts. Experience interpreting and working with the requirements of funders and donors. Experience implementing organizational procedures and strategic plans. Strong organization, prioritization, and communication skills. You should be resilient, creative in solving problems, self-motivated and willing to work in a dynamic team environment. Ideally, the inidual is based in the United States and prepared to travel to international Karam locations regularly up to 30% of the time. You should be highly proficient with Google Suite and project and collaboration management tools such as Asana. Previous experience with accounting and HR is preferred. Fluency in English and either Arabic or Turkish is required. Must be eligible to be employed in the United States.

Reports to: CEO

Manages: Director of Finance and Grants Management

Provides Oversight: Human Resources Manager, Karam Evi

Compensation is commensurate with experience and qualifications.