Product Support Representative

We are looking for a representative who is extremely curious and motivated by helping others. This person should be passionate about learning from any opportunity and fulfilled in solving difficult problems (technical and financial). In this role, you need to be intuitive and strategic in solving problems and coming up with solutions for our merchants. You’ll be working with merchants over the phone and via email to install POS systems, assist with initial data migration and POS training. Post installs, you will troubleshoot technical issues, provide product and financial support and maintain positive client relationships. In this role it will be really important to be flexible when priorities shift on the fly.

Responsibilities:

• Installing hardware and software systems
• Collaborating with various departments to ensure a smooth onboarding process.
• Working with merchants to migrate all customer information and data from their current system to the new system.
• Training clients and various internal departments on new software systems
• Identifying the cause of bugs or problems with the system and working with the development team on a resolution.
• Provide phone and email support for our merchants and sales reps
• Assist merchants with troubleshooting credit card processing, equipment and software issues
• Reconcile deposits and statements for our merchants and assist navigating software systems
• Partner with our operations and sales teams to provide quality and cohesive support
• Deep-e and perform root-cause analysis for larger technical/processing issues and abnormalities
• Continuous learning which may include cross-training into multiple departments
• Able to work with team to cover different shift schedules

Requirements:

• Strong oral and written communication ability (over the phone and email)
• Quick and eager learner
• Passionate about building relationships with and servicing our clients
• Technical aptitude
• Highly organized with strong follow-up and attention to detail
• Self-starting and driven
• Ability to self-manage and multi-task projects with varying degrees of priority
• Flexibility to work outside of normal business hours, including after-hours and weekends in order to best serve our clients

Remote office requirements:

• Must have access to a wired internet connection
• Must have access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection

"

We are looking for a Technical Support Specialist to join our newly formed Customer Support team. This role will report to the Manager of Customer Support and will have an immediate and lasting impact on our business as we launch new products, scale our teams, and support many more customers.

During this rapid growth phase, it is critical that we continue to invest in our technical support capabilities. As such, we recently launched a Customer Support team that is focused on delivering exceptional service and experience to our customers.

As an early member of the Customer Support function, you will:

*

Become a technical expert in Modern Treasury’s product suite and partner closely with the Customer Success and Engineering teams to support our customers. This is an important step towards understanding our customers, the problems we solve for them, the processes we need to build, and the key decisions we need to make as we scale the Support team.
\

*

Create, and maintain, self-help documentation for our internal and external customers. As the frontline of Support you are in the best position to identify opportunities to provide proactive support through our help center. You will work cross-functionally as you write documentation to ensure new and existing content is up-to-date and accurate.
\

*

Contribute to the smooth day-to-day operation of the Support team, including managing customer escalations effectively. You will work primarily with CSMs on customer-facing communications and with Engineering on internal escalations to meet and exceed our service level commitments. You will also collaborate with Product, Bank Partnerships, Sales, Marketing, and Finance from time to time depending on the nature of inidual customer requests.
\

*

Use data-driven methodologies to collate customer feedback and trends. Review the data regularly with your Customer Success peers to find ways to continually improve our customers’ experience. Share relevant customer-specific and product-specific recommendations with Engineering and Product to alleviate recurring issues or develop new capabilities that increase our customers’ operational efficiency.
\

*

Assist in planning, developing, and implementing policies, procedures, performance standards, and training programs for the Customer Support team.
\

*

Leverage your SQL data analysis, business intelligence, and API troubleshooting skills to either resolve common technical questions or diagnose issues in-depth before triaging to the Engineering team. 
\

We strongly believe that investing in personal and professional growth puts us in a position to deliver long-term value to our customers. This role offers a unique opportunity for growth in a value-driven company, and it sits at the intersection of our customers, our people, and our products.

Modern Treasury builds payment operations solutions. Our tools automate the full cycle of money movement—from payment initiation, through approvals, to reconciliation—and are accessible through web application or API.

We believe that payment operations is at the core of every business. We’re a lean team and we work hard to build outstanding products for our customers. When we succeed, our customers grow.

During your first week you will:

*

Complete our company onboarding process where you will learn all about Modern Treasury – our values, our history, our product, our brand – and meet various teams via small-group sessions alongside your onboarding peers. 
\

*

Develop an understanding of our customers, user personas, sales process, and customer stories.
\

*

Read our favorite industry primers.
\

*

Become a master in our application and API.
\

During your first six weeks you will:

*

Meet and build relationships with leaders and members of the Customer Success, Engineering, Product, Sales, Marketing, and Revenue Operations teams.
\

*

Shadow CSMs, and other Technical Support Specialists, while responding to customers’ daily support inquiries as part of your technical onboarding. Through this, you will gain a deep understanding of our customers, their use cases, and the various stages of their journey with Modern Treasury.
\

*

Be shadowed as you begin to respond to inbound support inquiries.
\

During your first six months you will:

*

Support customers via chat, email, phone, and other channels with a high degree of autonomy within our stated SLAs.
\

*

Own customer requests through resolution, working cross-functionally - with Product, Engineering, Customer Success and other teams - as needed.
\

*

Participate in an on-call rotation for high priority requests received outside of business hours.
\

*

Contribute to internal and external self-help documentation.
\

*

Identify areas of opportunity and manage projects to refine processes and systems accordingly to improve the customer experience.
\

What we're looking for:

*

2+ years experience in customer facing roles at B2B SaaS companies in one or more of the following functions: technical support, customer success, sales engineering, product management, engineering, network operations.
\

*

Experience in process improvement and documentation
\

*

Experience with case management solutions such as Zendesk, Salesforce Service Cloud, Jira, Linear, etc.
\

*

Knowledge of web connectivity and integration protocols such as JSON / XML, file transfer protocols such as FTP / FTPS / SFTP, API tools such as Postman, and API concepts such as idempotency and pagination.
\

*

Experience in data analysis, data mapping, ETL, and advanced SQL queries such as multiple joins, subselects, case statements, window functions, CTE, recursive CTE, and other constructs.
\

*

Experience with business intelligence tools such as Looker, Tableau, Power BI, etc. and cloud data warehouses such as Snowflake, RedShift, BigQuery, etc.
\

Modern Treasury is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Modern Treasury considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

",

Location:  US Locations Only; 100% Remote

Exponent Partners is seeking a talented and experienced team member to join our Success Center. This position works as a dedicated resource to support a portfolio of customers.  The ideal candidate is technically savvy, customer-focused, and has a learning mindset.

This is an opportunity to join a collaborative, high-performing team that is focused on supporting nonprofit clients in the Human Services, Philanthropy, Fundraising, and Education sectors directly impacting world-changing missions. You will be directly connecting with clients and building opportunities for nonprofits to improve their impact. This position exists in a purpose-driven culture and will expose team members to a variety of clients and technologies that aim to improve the world we live in.

What We’re Looking For:

• At least 2 years of Salesforce.com experience, with six months experience as a System Administrator required.
• Must be ready to have Salesforce Administration certification within 3 months of employment.
• Ability to quickly assess situations and understand requirements.
• Strong experience in creating reports and dashboards using the Salesforce.com platform.
• Demonstrated success training end-users.
• Experience with a variety of third-party AppExchange apps such as Conga, Apsona, Workato, and others.
• Excellent written and verbal communication skills are among your strengths.
• Experience working in erse communities and across social, economic, and cultural differences.
• Hands-on experience with data migration and active data quality management.
• Prior experience working with nonprofits preferred, experience with nonprofit sector applications: Salesforce.org Nonprofit Success Pack (NPSP), Exponent Case Management (ECM), FoundationConnect, etc.

What You Will Be Doing:

• Providing superior customer support via email and video conferencing to nonprofit customers.
• For existing customers, providing re-training (as needed), as well as first- and second-level support for product issues.
• Helping customers find creative uses for their suite of services to meet their needs.
• Maintaining existing materials and creating new, sometimes tailored, training materials for new customers and products.
• Acting as subject matter expert for technology in the nonprofit spaces we serve, namely philanthropy, fundraising, education, and human services.
• Developing expertise in all products and solutions that Exponent Partners might utilize, especially ECM and Salesforce.
• Hosting training sessions, training clients and clearly communicating the benefits and functionality of each solution.
• Collaborating with the Customer Success Manager on outreach strategy to increase customer engagement and maintain high levels of customer retention.
• Maintaining accurate records and providing pertinent reporting about customers’ adoption or ongoing barriers.
• Working with internal teams to gather insight about customer behavior and product feedback to fuel customer success and Exponent Partners’ growth.
• Continuously improving knowledge, skills, and processes.
• Actively participating in the company’s inbound marketing processes (e.g. creating blog content, social media, etc.).

What You Can Expect:

• Competitive pay and total compensation package, including commission, a 401(K) employer match, and participation in an Employee Stock Ownership Plan (ESOP).
• Excellent benefits, including employer paid health coverage, and a generous vacation policy that grows over time.
• A supportive and collaborative environment full of high-caliber professionals.
• Flexible, remote work environment with zero commute time.
• Opportunities for innovation and tackling complex challenges.

Our Process:

• Priority will be given to candidates who apply by May 23, 2022
• While phone screening will take place on a rolling basis, interviews will begin the week of May 23, 2022
• All interviews are remote and will take place via Zoom, if you have any accommodation requests please let Talent & Culture know by responding to the interview request email

Who We Are:

Exponent Partners is a passionate, mission-driven organization that creates transformative information systems solutions for nonprofit organizations so as to enable radically better outcomes. We are information systems change agents, serving social impact change-makers!

We are a social venture, a B Corporation, a California Benefit organization, and an employee ownership company which works every day to support all of our stakeholders. We serve our clients through information systems for transformative impact.  And we support our staff through meaningful, impactful work in an environment and culture that is equal, erse, curious, growth-minded, innovative, results-focused, and progressive – just like the society that we seek.

Location: US Locations Only

Regional Support Coordinator

Job Locations US-Remote

Operations

Overview

Primary focus is handling the reconciliation of charts retrieved from provider offices for your region. In addition, this role will reschedule appointments with providers as necessary, handle inbound calls from both Chart Retrieval Specialists (CRS) and provider sites, and will audit and reconcile prior Chart Retrieval Specialist (CRS) medical chart uploads. This role will also be responsible to perform reminder calls for specific clients upon request.

Responsibilities

Serve and support the daily needs of the CRS team while at provider offices for chart retrievals, including but not limited to:

• Answer and handle inbound calls
• Maintain chart realization efforts
• Handle requests from call center team (appointments and special instructions)
• Complete reconciliation of prior days scheduled appointments
• Communicate with Provider’s as deemed necessary
• Responsible for the reconciliation of retrieved charts for the region and ensuring that all charts have been received
• Perform reminder calls for specific clients (upon request)
• Provide job aids and other training materials to Chart Retrieval Specialists while out in the field
• Shared responsibilities for assigning CRS to pre-scheduled appointments at provider offices
• Monitor emails from received from an outsourced company that handles reminder calls for scheduled appointments as needed
• Any other activity deemed necessary by the Onsite Regional Supervisor

Qualifications

• Able to work with multiple database at an efficient pace
• Intermediate knowledge and skill in Microsoft Suite (Word, Excel, OneDrive, Outlook)
• Demonstrated effectiveness at coaching and mentoring others
• 2+yrs Health Information Management, Medical Record, or call center experience
• Preferred understanding of medical terminology and medical office processes
• High school diploma or equivalent required

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.

*Except for states where legally prohibited to enforce mandates.

The Technical Support Representative provides technical support and assistance for the Beko/Blomberg Service network. Assists servicers and customers (retailers, builders, and end users) with any issue or perceived issue such as installation, operation, quality, service, and parts. Additionally, this role will support the NPI process by supplying lists of required parts needed for new product releases.

Duties and Responsibilities:

• Assist the entire service network with technical inquiries; assist dealers, installers, and customers with technical and installation advice on Beko and Blomberg products
• Provide technical assistance to technicians as needed
• Assist with NPI review process to validate all required parts for new products
• Support OEM customers, BlueStar & Fulgor Milano with all service/part inquiries and product updates
• Promptly respond to calls coming in via the Tech Support Line with an aim to provide excellent customer service and first call resolution when possible
• Conduct warranty claim review to validate claim accuracy for approval
• Provide technical support for all Canadian Distributors
• Document all calls received on the Daily Call Log
• Provide a Monthly Technical Assistance Report
• Perform other related duties as assigned by management

Attributes:

• Problem Solving - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.
• Customer Service - Manage difficult customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.
• Teamwork - Balance team and inidual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.

Qualifications:

• Minimum 7 years’ experience in appliance repair management (preference to distribution or manufacturer level management)
• High School diploma required; industry-related technical degree/certification preferred; Bachelor’s degree in related field a plus
• Efficient in Microsoft Office to include Outlook, Excel, and Word.
• SAP experience & OSHA certification preferred
• Ability to multi-task and handle multiple priorities in a challenging, fast-paced environment is needed
• Must have strong verbal communication skills and extreme attention to detail
• This can be a fully remote position so must be able to manage working from home or an off-site location and be able to structure the workday, manage time effectively, and work efficiently with minimal supervision
• Qualified applicants must be a U.S. Citizen or Legal Permanent Resident card holder. Sponsorship is not available for this role.

Title: Technical Support Agent (Remote)

Location: Remote Wisconsin United States of America

Job Description:

You are:

An inidual that likes challenges-No day is the same! You are a loyal inidual who is an independent thinker, self-starter who can provide premier technical support by communicating through the use of phone, e-mail, and/or web chat. You are passionate about providing top-notch technical support to clients including, but not limited to, the United States Postal Service and other government accounts for Pitney Bowes mailing and shipping systems, including our flagship product.

This position is remote and can be based anywhere in the continental US. However, preference will be given to candidates located in Wisconsin.

You will:

• Respond to Tier 2 Technical Support telephone calls, emails, and chats from clients
• Resolve problems efficiently and effectively, and process revenue related transactions
• Demonstrate extensive knowledge of networking and troubleshooting as well as the ability to talk to IT professionals, USPS/Government, and escalated clients
• Ensure necessary information is documented in cases, perform preliminary problem troubleshooting and document steps taken for resolution or escalate to next level of support
• Meet Quality Asurance Metrics, including but not limited to: security verifications, friendliness/professionalism, revenue generated from cross-sell opportunities, personal development, NSAT’s (client surveys)
• Punctuality and dependable attendance is critical to success

Your background:

• The ability to work an 8 hour shift between the hours of 7am 7pm Mon-Fri Central Time
• Minimum of one year of Customer / Client Service experience
• Demonstrated ability to: problem solve, de-escalate and resolve client issues, multi-task, be courtious, patient and analytical in order to handle client concerns
• Proven skills in: oral/written communication; work organization; Microsoft Office Applications, Internet, Chat, and Email; working with and troubleshooting various hardware and software
• Technical aptitude to remote resolve technical issues that could include, internet, Wi-Fi, and proxies
• Home office/desk with reliable internet service sufficient to meet the needs of the position. Proven success working from home is preferred, but not required. All computer equipment and peripherals will be provided.

Preferred

• Previous call center experience
• Previous Technical Support experience

To be successful working remote in this role, you must:

• Have a secure, quiet, distraction-free area at home in which to focus on work and protect client data
  • Have dependent and child-care arrangements
  • Be comfortable primarily communicating with colleagues via videoconference
  • Be as productive (if not more) working from home as in office
  • Be able to work independently with little direction
• Have the technology to work successfully at home
  • Reliable high-speed internet
  • In-house, hard-wired internet connection
  • Internet Service Speeds, while working, must support a minimum 30 Mbps download
  • Check your current speed at www.speedtest.net; ongoing checks once working are required

About CoinTracker

Applying

Please apply directly on our careers page — applications via YC are unmonitored!

Overview

CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.

Our mission is to increase the financial freedom and prosperity of iniduals and companies.

Some things we’re proud of:

💲 Over $50B in crypto assets are tracked on CoinTracker

📈 Profitable and growing rapidly

🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders

💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more

🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google

About the role

This is a remote role open to candidates in the Greater Delhi Area, those located in APAC region countries.

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. As a Product Support Specialist at CoinTracker you'll delight our customers with world-class customer support and help make cryptocurrency accessible to everyone.

1-year outcomes

• Participate in onboarding and training two new hires

• Expand our internal and external knowledge with at least 2 weekly contributions (new articles, edits or video content)

• Close an average of 150 support tickets per week

• Maintain an average quality score of 90% or above

You will:

• Answer technical customer inquiries via email

• Generate high-quality educational resources for our users and team

• Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback

• Learn and grow with a fast-growing team

Some of the skills and knowledge we’re excited about

• 1-3+ years of previous SaaS Support experience and high volume support

• Foundational knowledge of cryptocurrency DeFi, NFTs, and/or blockchain technology

• Experience distilling complex ideas into more simple terms, like teaching others a new board game

• Observing patterns and solving puzzles

We are looking for someone who is or has

• Clear and proficient in written communication in English

• Empathetic, positive, patient, and excited to help users' solve their pain points

• Organized, reliable, independent, and productive

• Comfortable with mathematical and financial topics

• Excited about providing fast-paced support in a high-growth startup

• Looking to learn about startup support in a hands-on manner

• Able to work effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.

Technology

Our engineering process includes:

• Code reviews
• Continuous integration
• Multiple daily automated deployments to production
• Automated testing with >85% code coverage

Some of the technical challenges we face are:

• Lots of data — billions of data points to track transactions and market pair prices.
• Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
• Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
• Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
• Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.

Our tech stack is:

• Web: HTML, Javascript, React, CSS, Sass
• Mobile: React Native, Expo, GraphQL
• Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
• Infrastructure: GCP, AWS

Apply Now

About CoinTracker

Applying

Please apply directly on our careers page — applications via YC are unmonitored!

Overview

CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.

Our mission is to increase the financial freedom and prosperity of iniduals and companies.

Some things we’re proud of:

💲 Over $50B in crypto assets are tracked on CoinTracker

📈 Profitable and growing rapidly

🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders

💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more

🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google

About the role

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity

Join our tight-knit, early-stage distributed customer support team that thrives on solving interesting user issues and providing empathetic, human-centered support. As an early member of the support operations team, you will support our quickly growing customer support team and make impactful improvements on the speed, accuracy, and quality of support at CoinTracker. You will also act as a trusted expert in the support organization, helping implement initiatives to create world-class customer experiences.

You will

• Perform moderate data visualizations and analytics to present insights using tools such as Google Sheets, Coda, and Looker

• Collaborate with support team members, leadership, and other teams to provide needed support and ensure projects are delivered within scoped timeline

• Assist with onboarding of new hires on the support team, ensuring new hires have the right access required for their roles

Some of the skills we're excited about

• 2+ years experience configuring and supporting tools such as Zendesk, Guru, and other customer support applications

• 2+ years experience assisting in project management lifecycles within a support organization

• 1+ years experience using tools such as Looker, Tableau, and Google Sheets to visualize and gain insight from support or business-related data

• 1+ years experience writing training or enablement materials for internal audiences

• Excellent written and verbal communication skills

We're looking for someone who

• Is excited for, and talented in, the nitty-gritty of support operations

• Has a customer-centric attitude with previous experience working in a support team and with support data

• Is passionate about cryptocurrency or other technology helping to bridge gaps in financial equity and prosperity

• Thrives in an early-stage startup environment with less stability and more ambiguity

• Works effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT

1-year outcomes

• Decrease average support time to resolution

• Decrease time-to-onboard for new support hires

• Increase support project success by refining project management process

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.

Technology

Our engineering process includes:

• Code reviews
• Continuous integration
• Multiple daily automated deployments to production
• Automated testing with >85% code coverage

Some of the technical challenges we face are:

• Lots of data — billions of data points to track transactions and market pair prices.
• Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
• Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
• Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
• Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.

Our tech stack is:

• Web: HTML, Javascript, React, CSS, Sass
• Mobile: React Native, Expo, GraphQL
• Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
• Infrastructure: GCP, AWS

Apply Now

Keystone Advisors Overview

At Keystone Advisors we partner with top insurers to help clients find essential health coverage in 49 states. We provide iniduals, families, and businesses with health, dental, vision options, as well as Medicare options including Medicare Advantage, Medicare Supplement Insurance, and Prescription Drug Part D plans.

We are experts in the health insurance market and define our outstanding performance. Our team gives their best to match our clients' needs. We are proud of helping thousands of Americans to find peace of mind and economic stability. Even though many things have changed throughout the decades, one thing remains the same: We are the key to finding the right health plan for our clients and customers.

Job Summary

Keystone is a fast-growing company seeking top talent in Texas, Utah, and Florida. If you enjoy working in a fast-paced environment and want to be part of a team with a purpose Keystone may be right for you. 

We are seeking a licensed call center representative to provide superior customer service to all agency clients and will be expected to make outbound and inbound calls. This position is eligible to be remote, must have license to qualify.  The representative will be responsible to assist clients with inquiries, review benefits and answer any questions pertaining to their programs.

Duties and Responsibilities

• Outbound and Inbound call activity
• Update client accounts in CRM systems
• Provide excellent customer service with all customers
• Maintain and ensure privacy and confidentiality of customers PHI and other sensitive data.
• Work flexible hours to meet business needs
• Additional duties may be assigned as needed
• Medicare Enrollments

Qualifications

• High School Degree or Equivalent, required
• Some College+, preferred
• Active Group 1-Health & Life License
• Maintain CE to ensure active license status.
• Clear a State required background check to obtain and maintain license

• Clear an employer background check
• Appointment Release Letter required before the start date

Knowledge, Skills, Abilities

• Excellent communication and interpersonal skills
• Basic computer proficiency
• Confident self -starter who works well independently
• Attention to detail and accuracy of information
• Team oriented
• Proficiency with software applications
• Ability to work in fast paced environment with accuracy
• Bilingual: English/ Vietnamese, Spanish and or Arabic fluent speakers, plus
• Must Be Coachable, Team Player
• Well spoken, can articulate well with all prospects and existing customer base.
• Good Time Management
• Strong relationship building
• Build “Team” culture with own team and other departments

Working Conditions

• Required to have a dedicated work area established that is separate from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure.
• Must live in a location that can receive a Keystone approved high-speed internet connection or leverage an existing high-speed internet service
• Must reside in Texas, Utah, or Florida

Physical Requirements

• Sit for 8 hours or more
• Walk/stand and bend
• Ability to communicate - verbally and audibly
• Ability to use computer, keyboard, phones, and headsets
• Ability to multi-task

Company Benefits

• Medical Insurance, Company Paid Dental/Vision Insurance
• E.A.P
• Paid time off
• Generous paid Holidays
• Quarter Company Events
• Remote/ Telecommute

Customer Happiness Hero

Full Time, Part Time & Weekends

Remote

Part Time to Full Time

Support

Entry Level

ABOUT US

Working at Hello Innovation is more than just a job. It’s an invitation to reinvent the world as we know it, to go against the grain of what’s possible and to rewrite the rules along the way. Every day we get up and challenge ourselves to solve problems that matter, the problems that impact billions and bring radical change and improvement to humankind.

This may sound like a crazy, lofty goal, but we came from nothing (no investors or debt) and for nearly two decades our products have touched hundreds of millions of people. We’ve proved that industries change, problems are solved and lives are improved when design, technology, and the unexpected collide. And we’re just getting started.

A career at HI isn’t for everyone. We’re an eclectic team of dreamers, creators and doers who are on a mission to bring meaningful innovation to the world. If you’re looking to be inspired, challenged and leave work every day knowing you did the best work of your life, you’ve come to the right place.

ABOUT THE JOB

Customer experience is different at Hello Innovation.

We don’t believe in red tape or limits; we’ll arm you with the resources you’ll need to exceed customers’ expectations and deliver a truly remarkable experience.

As a Customer Happiness Hero, you can truly make a difference in the lives of the customers you serve and work closely with a team who’s obsessed with delivering the best. As a major player in supporting the success of our multi-million dollar eCommerce brand, you not only get to grow your skills in customer service, but learn about the operations and technology behind the scenes.

ABOUT YOU

• No babysitter required. You’re the ambitious, “roll up your sleeves” type that’s ready to get the job done.
• Empathy is your middle name. You have an uncanny ability to relate to people’s emotions and know just how to de-escalate a tense situation.
• You’re a modern-day MacGyver. You’ve never met a problem that couldn’t be solved.
• You’re ready for anything that comes your way. You’re comfortable with a little chaos and are always up for the challenge.
• You get it right, down to the last detail. You believe the difference between mediocrity and excellence is attention to detail.
• You are a learning animal. You’re always ready to devour resources to learn about new ways of doing things. There’s always a better way.
• You think before you act. Your high EQ allows you to self-regulate, continuously improve your weaknesses and ask for help when you need it.
• Helping people energizes you. You know that everyone has trouble sometimes, and seek to inject quality and care into every interaction.
• You’ve mastered the art of communication. You can gracefully break down, solve, and explain, even the most complex problems.

YOUR RESPONSIBILITIES

• Do whatever it takes to deliver the best customer experience while serving as the direct point of contact between our eCommerce store, customers and product vendors.
• Act as a resource for our online shoppers, providing product advice and guidance, while being compassionate to their needs and thinking outside-the-box to deliver happiness.
• Delight customers and vendors with a “wow” experience as often and creatively as possible, whether it be in resolving customer inquiries, placing new orders or coordinating order fulfillment.
• Support the team by coming up with innovative solutions to problems, sharing ideas, reporting trends and challenging yourself and the people around you to improve every single day.

COMPENSATION & PERKS

(AVAILABLE TO BOTH FULL-TIME AND PART-TIME EMPLOYEES)

• Meaningful work. Get paid to give a sh*t and make a real impact on people’s lives when they need it most.
• Top of market pay. Along with a full benefits package including health, dental and 401k.
• We ignite you – that’s right, you. We exist not only to deliver meaningful innovation, but to ignite and inspire the creative problem solver in you.
• Experience to prepare you for whatever career lies ahead. Including training and mentorship opportunities from some of world’s top talent.
• A fun, come-as-you-are environment. Our team never stops pushing you to be the best that you can be and still makes time to have some fun.
• Flexible scheduling. We can work around your schedule, whether you’re going to school, being a parent, or just living life to the fullest.
• Plus many more. Additional perks include catered lunches, team activities, paid holidays, bonuses and much more.

We have full-time, part-time and weekend positions available for this telecommute role.

Diversity isn’t just a checkbox. At Hello Innovation, our eclectic team from all walks of life is our secret sauce to meaningful innovation. Needless to say, we are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We’re the leading, all-in-one video shopping solution for Shopify. We empower thousands of customers around the world to grow their businesses with innovative technology, 24/7 support, and inspiring content.

Our story started in 2020. We've been well-financed and backed up by rockstar angel investors from Google, Uber, Facebook, Adobe, all from Day 1.

Our solution was wisely designed to help Shopify businesses drive more shopper engagement and generate real added revenue. It’s no coincidence that the most successful brands have started investing in video content years ago. Video has become the most engaging way to present and sell a product online, and it’s high time the eCommerce industry reaped all the benefits of video marketing. That’s where we come in — and we're just getting started!

We’re humble hustlers. More than just workmates, teammates, and digital desk mates - we’re family. We have each other’s backs through thin and thick, beyond Asana tasks and beyond formal arrangements.

At VideoWise, we celebrate ersity, treat people with respect, really listen to each other, provide equal opportunities for employment, growth, and advancement, and put every ounce of effort into creating the best employee experience.

For us, this is more than just a workplace. We want to share with you:

• Highly competitive salary - VideoWise is well funded and in a full growth mode looking for smart and talented iniduals to contribute to this growth.

• Generous vacation policy - We care about your mental health and we encourage our employees to take time off whenever they feel they need it.

• Generous equity - We're seeking people that want to get involved and be own a piece of the company. Since we're early stage the first employees will benefit the most out of this.

• Flexible work policy - Night owl or early riser, work whenever you want as long as results speak for themselves.

• Fully remote company - We’re fully remote with team members on 3 continents. Work from anywhere in the world, we’re all good.

• A team ready to be there for you whatever you need. Human to human, beyond job titles. <3

We are looking for a Community Marketing Specialist who wants to work in a fast-paced, exciting, and growing organization to join our Marketing team. If you are a tech-savvy guru with amazing know-how in social media, PR, and promotional events, we’d love to meet you.

This is a full-time position, remote location, preferably in the Eastern European timezone.

As a Community Marketing Specialist, you will:

• Act as the face and voice of our brand and manage all community interactions;

• Distribute engaging text, image, and video content for our social media accounts;

• Organize and participate in actions with the purpose of building/growing our community and boosting brand awareness;

• Coordinate with the Marketing team to ensure brand consistency;

• Build relationships with customers, potential customers, industry professionals, and journalists;

• 2-3 years of experience as a social media or/and community specialist

• Ability to identify and track relevant community metrics (e.g. engagement, growth)

• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, and writing email newsletter campaigns)

• Experience in writing compelling, engaging, and creative content for social media and other communities;

• Excellent communication skills;

• Self-starter with the ability to problem solve and take initiative

About Jasper AI, Inc.

Want to revolutionize Content Creation with Artificial Intelligence?

Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. On pace to be one of the fastest growing start-ups, we are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.

About the role

Want to revolutionize Content Creation with AI?

Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. We are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.

The Director of Product Support is responsible for supporting customers’ technical needs and ensuring their successful use of Jasper. We are looking for an experienced support leader to join our team and take on direct responsibility for a growing portion of our business. You will build and lead a worldwide team of highly skilled managers and specialists to deliver effective and efficient service. This role is key to driving and delivering world-class client experiences supporting a rapidly evolving and fast-scaling support environment and a complex SaaS product business. You will own the customer experience in your product area(s) by planning for and building a team, analyzing KPIs and implementing process improvements to improve team performance, coaching and developing a team or managers, and liaising directly with Product and Engineering counterparts.

Our team is passionate about supporting new employees and growing a culture of collaboration. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. Our three founders and executive committee are passionate about people and want to share the opportunity to be part of this experience.

This role is open to candidates located in the US and can be remote based.

What you will do at Jasper

• Create and drive a comprehensive customer success strategy for the technical support team. This includes effective hiring, onboarding as well as an operational plan including specifics around the people, process and technology required to achieve it
• Define success criteria and establish key operational metrics to track
• Develop standards for handling customer issues and escalation path to ensure customer satisfaction and drive successful outcomes
• Responsible for ensuring success for the (Go-to-market) GTM rollout of support programs.
• Identify the pain points, trends, and issues that our users and customers face. Most importantly, you will resolve those issues by directly fixing problems and by working together with the Sales, Engineering, and Product teams
• Provide world-class Customer-first Support to our ever-growing customer base with your unsurpassed customer service and problem-solving capabilities
• Investigate and resolve customer issues via our ticketing system or in real-time through Helpscout.
• Ability to work on time-sensitive issues and provide timely resolution and clear customer communication
• Assist clients with configuration and connection to other systems such as Surfer SEO, Grammarly, Copyscape, and DeepL.
• Work with the product engineering team to communicate bugs or other issues to be fixed and incorporated into future releases.
• Create or update customer-facing product documentation.
• Building successful relationships with our customers, both internal and external. 

What you will bring to Jasper:

• 3+ years people management and leading a Customer Support/Experience function
• The ability to speak to non-technical customers when troubleshooting technical issues.
• Excellent written and verbal communication skills in English. Solutions-oriented problem-solving and critical thinking abilities.
• Exceptional interpersonal skills - you care about people and are passionate about helping others. Empathetic.
• Self-starter and excited to work in an ever-changing environment. Highly motivated with a strong work ethic and good judgment. Technical writing skills.

Benefits & Perks

• Comprehensive Health, Dental and Vision Coverage for our Employees and Families (Jasper.ai covers 100% of the premium for employees), 401(k) program with company matching, and time-off to encourage a healthy work-life balance
• Monthly Wellness Reimbursement
• Jasper.ai is headquartered on Sixth Street in Austin, TX. Employees are welcome to work in the office or remotely
• A MacBook Pro and the gear you need to get work done
• Growing a new business can be chaotic so we strive for a fun, creative, and collaborative work environment to help us meet our objectives

Our goal is to be a erse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Technology

Our team is passionate about supporting new employees and growing a culture of collaboration. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. Our three founders and executive committee are passionate about people and want to share the opportunity to be part of this experience.

Apply Now

Sonatype is hiring a remote Communications Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Sonatype - .

About Jasper

About the role

Want to revolutionize Content Creation with AI?

Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. We are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.

The Product Support Specialist (PSS) is responsible for supporting customers’ technical needs and ensuring their successful onboarding and use of Jasper and all our integrations. Product Support Specialists are responsible for post-sales technical support for customers and assisting them in proactive and reactive ways. PSS’s should help customers evaluate solution implementation, understand how to utilize it, integrate it into their existing systems, and successfully deploy and troubleshoot any issues with it. 

What you will do at Jasper

• Identify the pain points, trends, and issues that our users and customers face. Most importantly, you will resolve those issues by directly fixing problems and by working together with the Sales, Engineering, and Product teams
• Provide world-class Customer 1st Support to our ever-growing customer base with your unsurpassed customer service and problem-solving capabilities
• Investigate and resolve customer issues via our ticketing system or in real-time through Helpscout.
• Troubleshoot and resolve account issues.
• Ability to work on time-sensitive issues and provide timely resolution and clear customer communication
• Post-sales engineering assistance to help prospects understand the technical capabilities of the software and how it can fit into their organization’s existing systems.
• Assist clients with configuration and connection to other systems such as Surfer SEO, Grammarly, Copyscape, and DeepL.
• Work with the product engineering team to communicate bugs or other issues to be fixed and incorporated into future releases.
• Create or update customer-facing product documentation.
• Replicate customer reported issues and transfer to a developer report with clear reproduction steps and analysis
• Ability to recognize the severity of issues and react appropriately
• Feedback to support team colleagues to develop product knowledge and understanding
• Escalate complex data fixes and summarize the investigation and observations.
• Building successful relationships with our customers, both internal and external. 

What you will bring to Jasper:

• 2+ years customer-facing or user-facing experience
• The ability to speak to non-technical customers when troubleshooting technical issues.
• Excellent written and verbal communication skills in English. Solutions-oriented problem-solving and critical thinking abilities.
• Exceptional interpersonal skills - you care about people and are passionate about helping others. Empathetic.
• Self-starter and excited to work in an ever-changing environment. Highly motivated with a strong work ethic and good judgment. Technical writing skills.

Benefits & Perks

• Comprehensive Health, Dental and Vision Coverage for our Employees and Families (Jasper.ai covers 100% of the premium for employees), 401(k) program with company matching, and time-off to encourage a healthy work-life balance
• Monthly Wellness Reimbursement
• Jasper.ai is headquartered on Sixth Street in Austin, TX. Employees are welcome to work in the office or remotely
• A MacBook Pro and the gear you need to get work done
• Growing a new business can be chaotic so we strive for a fun, creative, and collaborative work environment to help us meet our objectives

Our goal is to be a erse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Apply Now

About Portal

At Portal, we're building Shopify for Service Businesses. Our mission is to power the next generation of modern service companies. We help marketing agencies, accounting firms, and many other types of businesses to sell and deliver their services online.

While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to provide a service on the Internet have to stitch together apps and are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.

In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.

About the role

At Portal, we're building Shopify for Service Businesses. We want to make it easy for entrepreneurs anywhere to start and scale service businesses: marketing agencies, bookkeeping firms, recruiting agencies, and thousands of others.

While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to sell and deliver a service on the Internet have to stitch together SaaS apps, and even then are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.

In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.

About the role

In this role you will be adept at both building relationships and resolving issues. You will be the primary technical point of contact for all Portal customers and build a deep understanding of our technical architecture and be ready to troubleshoot any issues. You will own or orchestrate resolution of cases, help build strong partnerships, and provide an unparalleled support experience for all customers.

What you are

• Prior experience troubleshooting technical issues and responding to customers

• Comfortable debugging code to find issues

• Have experience working with some log system (CloudWatch, NewRelic, Datadog, etc.)

• Excited by more ownership and the opportunity to have a meaningful impact

• Prior US work authorization required, we can transfer existing H-1B or similar visas on a case by case basis

• We are looking for someone who can work remotely from the US

What you'll do

• Primary technical point of contact for Portal customers.

• Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers setup and maintain their Portal.

• Take end-to-end ownership of issues, including initial troubleshooting and identification of root cause by analyzing logs, code, and supporting tools.

• Work in close collaboration with Engineering, Product, and QA to build an understanding of the product and provide input on the roadmap.

• Collect information and document bugs with Engineering for product issues that are impacting customers.

• Know the technical architecture and specifics of Portal, and be ready to troubleshoot issues.

• Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.

Technology

React TypeScript Go DynamoDB AWS Lambda

Apply Now

About Portal

At Portal, we're building Shopify for Service Businesses. Our mission is to power the next generation of modern service companies. We help marketing agencies, accounting firms, and many other types of businesses to sell and deliver their services online.

While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to provide a service on the Internet have to stitch together apps and are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.

In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.

About the role

At Portal, we're building Shopify for Service Businesses. We want to make it easy for entrepreneurs anywhere to start and scale service businesses: marketing agencies, bookkeeping firms, recruiting agencies, and thousands of others.

While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to sell and deliver a service on the Internet have to stitch together SaaS apps, and even then are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.

In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.

About the role

As the social & community lead, you'll be the person at Portal that is the "voice of the customer". You'll work closely with everyone else on the team, kickstart our social media presence, and take over operations of our Slack community. You’ll also become an expert on the product, and help the team with support.

Who you are

• You have good values.  You have high integrity. You understand why ersity matters and make others feel like they belong.

• You're experienced.  You have 2+ years experience working in a social, support, or community role.

• You're creative.  You adapt quickly to new information and aren't afraid to try 10 things that fail to find 1 thing that really works.

• You're empathetic. You can put yourself in the shoes of our customers and stay calm during difficult conversations.

• You know the tools. You're familiar with social media management tools and are opinionated about what the best setup looks like.

• You're an excellent written and verbal communicator.

What you'll do

• You'll lead social initiatives. You'll build and lead our social media presence across Facebook, Instagram, Twitter, YouTube, LinkedIn, and other websites.

• You'll lead our Slack community. You'll take over day-to-day operations of our Slack community, engage with our customers, and answer questions.

• You'll help with support. Just as with other members of the team, you'll become an expert in the Portal product and help with support.

• You'll create. You'll create or work with a partner to create native content for social media channels that defines and showcases our unique brand voice.

• You'll organize. You'll develop systems for other team members to utilize and benefit from social media.

• You'll measure. You'll develop and track measures of success for social media.

• You'll learn about startups. Aside from your core work, you'll have the opportunity to get involved in other areas - marketing, growth, support, ops, etc.

Technology

React TypeScript Go DynamoDB AWS Lambda

Apply Now

Zone & Co’s Customer Success is hiring a Customer Onboarding Manager!

Zone & Co is a premier NetSuite Solution provider, a proud member of the Suite Developer Network, and creator of the #1 cloud billing & revenue solution - ZoneBilling. We work daily to change the way businesses innovate at scale using comprehensive cloud technologies built from core cloud systems - like Oracle NetSuite. We design our products to solve the real-life challenges of our customers, which we know all too well as ex- CFOs, Accountants, Project Managers, Developers, and more.

This is an incredibly exciting and momentous time for Zone with our recent funding, so there’s a wonderful amount of opportunity to make your mark and make an impact.

About the Job:

As the Customer Onboarding Manager, you will be responsible for executing the Zone & Co onboarding and customer readiness strategy to prepare new customers for their ZoneBilling implementation. In addition to overseeing the end-to-end onboarding life cycle for new customers, you will be tasked with streamlining the onboarding experience by collaborating across key internal teams including customer success, sales, professional services, and product development.

You have a keen sense for identifying unspoken needs during the onboarding process. This means you will also bring the ability to proactively solve problems or remove potential road blocks before they occur. And, because you’re adept at listening, you are able to organize and deliver customer feedback in a digestible and impactful way that inspires positive change within the onboarding process and customer lifecycle, holistically.

In many ways, you are the first person to build a long-standing relationship between new customers and Zone. Therefore, you set the tone of what to expect from Zone within the customer life cycle. Your helpful demeanor and customer partnership will, ideally, establish a win-win relationship that will stand the test of time (and many renewal periods 😉)

Requirements

What you will do:

• Gather, document, and maintain business requirements for new customer implementations
• Deliver onboarding trainings and materials to new customers
• Collaborate with the Solution Architecture team to ensure customers have appropriate documentation of their existing systems and processes so that we may move forward with solution design
• Ensure a successful transition to the Professional Services team upon completion of the onboarding program
• Effectively manage project schedule with multiple concurrent implementations
• Own and escalate any issues preventing successful onboarding/transition to professional services
• Create, manage, update project plans to track customer readiness for implementation
• Support the organization in continuously optimizing the customer experience and pursuing successful interactions throughout the Onboarding Lifecycle

Qualifications

• 2+ years of experience in a customer onboarding or project management role for a technology company (preferably SaaS)
• Proven ability to thrive in a fast moving, ever changing environment and make decisions with incomplete information
• Proven ability to manage a portfolio of accounts with keen prioritization and multitasking abilities
• Exceptional interpersonal skills; you have the unique ability to talk technical details and business strategy, in the same conversation
• Strong drive to continuously learn and improve
• Strong organizational and analytical skills with a keen attention to detail Customer-first mentality; ability to empathize and build customer relationships

Benefits

Benefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it. We offer fully paid parental leave. We provide an initial stipend for setting up your home office. It’s important to note that Zone & Co is a fully remote company, and this is a remote job. All on top of fully-covered, top-tier health insurance and unlimited vacation. See our full list.

We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further ersify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.

Zone and Co is an Equal Opportunity / Affirmative Action employer committed to ersity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

We’re excited to hear from you!

Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. More than 50 million professional and aspiring programmers visit Stack Overflow each month to help solve coding problems, develop new skills, and find job opportunities.

We partner with businesses to help them understand, hire, engage, and enable the world's developers. The products and services are focused on technical recruiting, developer marketing, and enterprise knowledge sharing. Our clientele includes Google, Microsoft, Bloomberg, and many other Fortune 500 names.

As a Customer Success Manager (CSM) at Stack Overflow, you’ll work in tandem with multiple internal stakeholders to renew and grow business in our existing client base. The CSM can give strategic guidance and advice to customers of various sizes along various points of their customer journey. You want to be with a collaborative team where your experiences, effort, and ideas will matter. You’re relaxed yet professional, eloquent yet casual, and pleasant yet persuasive. Most importantly, you want to believe in the product you’re selling and take a personal interest in the growth of the organization.

What you’ll do:

• Strong awareness of the customer journey and how a Customer Success Manager serves to strategically advise customers toward agreed upon goals
• Be responsible for validating and championing the expansion and adoption growth within a book of business across customer profiles with various business needs
• Engage and meet with customers for Executive Reviews in order to develop a clear understanding of their needs, opportunities and possible solutions
• Coach and drive customers toward the maximum value application of Stack Overflow alongside their business needs on a defined timeline, promoting methodologies and business practices that create customer experts
• Maintain high levels of customer engagement and satisfaction with a focus on customer value & loyalty
• Identify common customer challenges amongst your CSM cohort and their books of business to help identify opportunities for enhanced product solutions
• Partner cross-functionally with Stack Overflow Account Executive, Product, Engineering and Marketing teams to continuously improve the customer experience
• Ability to craft internal and customer-facing assets
• Help drive customer references and case studies

What you’ll need to have:

• 5+ years of experience in a customer-facing customer success, account management, or strategic consulting role; SaaS experience is a preferred 
• College degree (BA/BS) 
• Passion for building trust and communicating effectively with customers
• Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption
• Strong interpersonal skills and experience building strong internal and external relationships
• Consistent track record of highly-professional customer service in a fast-paced, dynamic environment
• Ability to prioritize and multitask while maintaining diplomacy, tact, and poise under pressure when working through customer issues

Nice to Have

• Experience with tools such as Salesforce and CS-centric tools is a plus
• Experience with a professional community management platform for a large technologically-focused user base

What you’ll get in return:

• Competitive Base Salary between $88K and $132K USD + Commission
• 20 days paid vacation
• Generous parental leave (16 weeks at 100% pay), family care leave, and paid sick days
• Long-term incentive (equity grant)
• Completely free health insurance (no copay, no premiums)
• 401K match
• Health & Wellness stipend
• Employees will never be poked with a sharp stick

If your role is not located in one of our offices…. We’ll reimburse you up to $2,000 to set up a great home office.

If you want to work in our office… You’ll be in our headquarters in New York City, and enjoy additional benefits like free lunches, transportation reimbursement, and all the espresso you can drink.

Work Environment:

We’re a remote-friendly team. Whether you work remotely or work out of our offices  you’ll be part of a remote work culture that emphasizes online communication (Slack, GitHub, Hangouts, Zoom, Stack Overflow for Teams).

We value ersity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider employment for qualified applicants with arrest and conviction records

Diverse teams build better products.

Legally, we need you to know this:

Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace ersity.

But we want to add this:

We strongly believe that ersity of experience contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the ersity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

InvestNext is seeking an ambitious, driven, and motivated customer support champion to join a small team that is responsible for our customers’ experience. In addition to primary service delivery, they will be responsible for customer outreach and monitoring our self-serve resources to maintain a high-standard of overall customer experience.

The Customer Support Specialist is responsible for assisting with support issues through chat, email, and the occasional video call. An InvestNext product expert, you will be the face of our brand and the first-line support for our customers. A quickly developing platform, InvestNext has a number of different features, products, and services that the Support Specialist is expected to speak to and support for our customers. A willingness to troubleshoot ambiguous issues, an ability to connect empathetically, and adaptability to a growing business are a must for this position.

Requirements

• Monitor the customer support Intercom box and optimize to drive down response time by implementing a resolution bot and evaluating the chat experience to drive improvement.
• Own the customer satisfaction score by reaching out to customers who left “unsatisfied” scores to provide resolution.
• Monitor and own incoming customer reviews
• Create new automation flows to address a commonly asked question using a chatbot.
• Join the team stand-up to touch base and share priorities and any roadblocks.
• Troubleshoot issues that users experience and provide recommended solutions to the project development team.
• Monitor support articles and videos to ensure they are in tiptop shape
• Write help articles to walk users through a newly released feature (or a common roadblock that you see our clients having trouble with that day)
• Launch content that receives successful interactions with our users.

Benefits

• Unlimited PTO with mandatory minimums
• 8 paid holidays
• Flexible working arrangements (remote team)
• Co-working space allowance
• Employee stock options
• Computer of choice
• Generous health plan for you and your family
• 401(k) plan

Salary Range: $50,000-$65,000 DOE

We are a global scale-up from Barcelona, disrupting the floriculture and gifting industry.

We create new ways to make everyone’s days feel vibrant. Our field-fresh flowers and plants change hands up to 7 times fewer, so they’re delivered extra fresh. We only work with growers who hold socially and environmentally responsible certifications. We pay fair prices, create long-term partnerships and provide them and their communities with better work and living conditions, so they can all thrive.

We also take care of every step of the process: from fast deliveries to awesome packaging and an award-winning customer care team. The Colvin experience brightens up both the sender’s and receiver’s day.

We currently operate in 5 countries and have offices in Barcelona, with a remote-first culture. We are powered by a culture of ownership, innovation, customer obsession and humbleness, always going the extra mile to achieve what we propose to our customers.

We recently closed our €45M financing, and we’ve been recognized as LinkedIn's Top 2 Startup 2021 in Spain. But all of that is just the beginning of a long journey to continue inspiring people to make life vibrant.

We are currently looking for a Community Manager Intern for Germany to join our Global Social Media Team, to operate all of Colvin´s german accounts (prioritizing IG) together with a Global Social Media & Growth Team.

Requirements

What will you do?

• Manage and grow the company's social media profiles and presence, including Instagram and Facebook and additional channels that may be relevant
• Engage with communities and consumers through social media channels, with the goal of generating traffic and strengthening our brand
• Work directly with the Global Social Media and Influencer Marketing team.
• Develop content calendars, work with a creative team to create content, and post content regularly to social platforms
• Respond to community comments and questions
• Proactively search for mentions, comments, and trends that might be relevant to the brands and communities they manage
• Stay in tune with post performance based on both community engagement and paid media metrics, and using that information to determine whether content is a success

What are we looking for?

• Native German speaker with excellent writing skills, and fluent in English
• Knowledge of Social Media platforms, experience in Marketing, Community or Communications will be nice to have.
• You are interested in working in a startup where many things are hectic at times, and where you have the chance to contribute and make a difference
• Strong interpersonal skills, friendly, positive attitude
• Ability to multitask, work independently, and make accurate decisions with a sense of urgency
• Interest in flowers and plants :)

Benefits

We are a fast growing company with a team motivated to disrupt the world of flowers. Are you in?😀

Some of our perks:

🚀Flexible working hours and it means: 100% flexible

🌎Remote first culture: you can work from Barcelona or from any other part of the world (or one month in each place?) :)

✨Coworking space open 24/7 with free gym, private terrace, etc.

💯Free language lessons

✳Cobee card for flexible retribution on food, transport and kindergarten

🌈Join a talented team where all ideas count. Our team comes from top world companies.

Would you be excited to help drive a movement to get kids across the country learning outside? If so, we’d love to talk to you. We're hiring a Community Development Manager to help us amplify our movement in more communities across the country.

Tinkergarten is the national leader in outdoor, play-based learning. We are a fast-growing, social impact company founded by education and tech industry vets. Our platform, training and curriculum equips a network of thousands of teachers to lead live online and in person outdoor, play-based kids classes everywhere.

The ideal candidate is a mission-driven leader ready to help enable our team of Tinkergarten Leaders to serve their local communities by teaching Tinkergarten classes, promoting the program broadly, and increasing enrollment. In turn, we’re shifting family culture toward valuing time outdoors to play, explore and learn together.

To be successful in this role, you understand how to maximize enthusiasm and participation in a workforce of independent field representatives whether they teach Tinkergarten daily, weekly, or occasionally. Your energy, persistence and influence are key success factors in this role. You carefully motivate people across a range of comfort, experience levels and skillsets, then develop engagement, skill and build confidence to achieve more impact. You have a ruthless discipline for prioritization, careful implementation of programs, and endless energy to motivate, train, nurture, recognize, and develop people. You are a key force of nature in our endless pursuit to reach more families.

Responsibilities:

• Train, develop, and coach a team of independent contract Leaders to effectively drive higher levels of enrollment in classes and increase the size of the overall network.
• Develop and prioritize programs and tactics that help us to achieve our goals.
• Manage toward annual, quarterly, and monthly goals and drive the field execution to exceed our targets.
• Represent the voice of our Leaders to the central team, work collaboratively with a cross-functional team to affect strategic priorities, programs and policy decisions.
• Produce training materials and conduct periodic live training sessions for the Leader team that primarily focus on sales and recruiting.
• Develop relationships with key Leaders to perpetuate a strong culture of supporting and learning from one another.
• Foster a positive, inspirational, and motivational culture supported by an intentional incentive and rewards system that drives desired results.

Requirements

• 2+ years of experience in community organizing or workforce training and development with a proven track record of success.
• An experienced communicator, written and verbal, who can deliver messages that inspire, motivate, and create actionable results across a erse range of people.
• Eager to leverage data and reporting to gain clear and actionable understanding around how to more effectively increase our reach and impact in each community.
• Highly organized self starter who manages your own priorities for maximum time efficiency and impact.
• The consummate team player who seeks a high energy, positive start-up environment: eager to manage multiple work streams and demonstrates ingenuity and patience as support systems scale.
• Open, honest with a direct style of communication derived from integrity and conviction to do the right thing.
• Comfortable with spinning up on new web tools and using Excel to express ideas.
• Unstoppable! With the confidence and ability to achieve top-level results!

What would set you apart

• Examples of personally driving increase in impact, fundraising, sales, high growth through establishing programs and coaching teams to achieve success.
• Experience in sales and marketing of family support or social impact products or services.
• Knowledge of or a strong interest in early education, parenting topics, and/or the outdoors.

This can be a remote position or located in our office in Northampton, MA or Brooklyn, NY.

We welcome all to apply, because we believe that erse teams are stronger teams. We encourage potential teammates to please review our vision, mission, core values and commitment to equity.If you’re excited about this role, but do not meet 100% of the qualifications listed above, we still encourage you to apply.

Benefits

At Tinkergarten, we know how impactful a meaningful work/life balance is to the wellbeing of our teammates. We’re big on “filling our buckets” with joy and play. That’s why, in addition to a robust Medical, Dental & VIsion benefits package, we’re also thrilled to support our employees with:

• Company Equity
• Team Play Breaks: We coordinate opportunities for the entire team to take an afternoon to unplug and play outdoors during working hours.
• Generous PTO, Sick, Holiday, and new parent paid leave policies
• A supportive, connected company culture across a fully remote team.
• Complimentary Tinkergarten Classes for employees and the children in their care.

• Do you want to be part of the mission and be part of an amazing fully remote team that is all about building a great product to help students succeed?
• Do you love supporting school districts and students to help them solve problems?
• Are you passionate about student success and making it possible for all students to receive the high-quality support they need?

All students deserve high-quality tutoring support to help them achieve their academic potential. Our mission is to enable equitable, high-quality, and cost-effective district managed tutoring for school districts of all sizes. You can be part of our unique SaaS start-up that integrates with schools’ existing tech infrastructure and instructional tools to enable school districts and other student-serving organizations to provide equitable access to high quality, flexible, and targeted student support.

What will you do as a Customer Success Manager?

• Love to create strategies? You will design and execute a proactive adoption strategy with customers
• Passionate about organizing processes? You will develop a project timeline and ensure task owners are on schedule
• Do you enjoy moving fast? You will work in an agile setting with teams from Support, Engineering, as well as Customer Success team to constantly build, deliver and iterate on ideas.

Requirements

What you will need to be successful here:

• Proven experience implementing enterprise software and driving successful retention rates in a SaaS environment
• Experience with creating customer facing decks and presenting to groups
• Ability to figure out creative solution to our districts’ biggest problems
• Excellent team player with the ability to roll up their sleeves and build a great company
• Ability to collaborate cross functionally with a erse range of stakeholders
• Excellent writing and verbal communication skills with the ability present complicated narratives in an easy to understand way
• Capacity to set correct expectations and manage issues to completion

What would be great to have:

• Experience in educational technology is a bonus
• Experience in the education space and customer success
• Experience supporting large K-12 school districts as customers
• Prior startup experience is a plus.

If you see yourself succeeding here, please apply! If you have most of the above, but not all, still apply, we want to hear from you!

Benefits

What you will you receive:

• Be part of a fully remote team and amazing, team oriented culture
• Opportunity to help build and create
• Health, dental and vision benefits
• Paid Family Leave
• Unlimited PTO
• Equity in company
• $75,000-$80,000 with bonus possibilities
• Satisfaction that you are contributing to our mission of getting tutoring help to those students that need it the most.

What is Polygon?

Polygon is the leading platform for Ethereum scaling and infrastructure development. Its growing suite of products offers developers easy access to all major scaling and infrastructure solutions: L2 solutions (ZK Rollups and Optimistic Rollups), sidechains, hybrid solutions, stand-alone and enterprise chains, data availability solutions, and more. Polygon’s scaling solutions have seen widespread adoption with 7000+ applications hosted, 1B+ total transactions processed, ~100M+ unique user addresses, and $5B+ in assets secured.

The Role

The VP of Customer Success will build and lead a team that will make Polygon's customers and partners successful through high-impact engagement, problem solving and value creating by leveraging resources from within Polygon and the broader web3 ecosystem. They will partner cross functionally with business development, developer relations, marketing and product teams to ensure that Polygon's customer and partners are successful and have the support they need to achieve maximum potential.

They will create process and structure to have coverage across all customers and partners and provide industry standard response, issue resolution and consistent communication internally and externally.

 The ultimate measure of success will be Polygon Studios’ customers’ engagement as measured by speed/ease of adoption, retention on Polygon technology, and overall satisfaction (NPS).

Benefits

Work from anywhere (Remote first) Flexible working hours Flexible vacation policy Competitive Salary

Polygon is committed to a erse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Learn More about Polygon

Website | Twitter |  Ecosystem Twitter | Developer Twitter | Studios Twitter | Telegram | Reddit | Discord | Instagram | Facebook | LinkedIn

"

Position Summary:

1. Provide general administrative support to CEO including but not limited to: Calendar management / Key records and files filing / Office maintenance/ Daily Payment / Vendor sourcing when required / Expense & Medical claims / Other administrative support

Our Ideal Candidate:

1. Academic or Professional Education/Qualifications

Location：San Francisco, hybrid remote OK

",

Pathwire, a Sinch company prides itself in providing world-class customer support on every customer interaction! Our primary job is to make our customer's lives easier by providing efficient, helpful, and world-class support. As an Application Support Administrator, these should come easy to you. You will be working in a fast-paced environment daily that consistently brings new challenges and learning opportunities. Do you have what it takes?

The shift we are looking to fill Monday-Friday 7:00am - 4pm CST

Application Support Administrators should be able to:

• Wow customers on every contact
• Sound personable on all forms of communication (tickets, phones, and chats)
• Explain complex topics in a way that anyone could understand
• Consistently learn new technologies and adapt to our customers needs (programming languages, new operating systems, APIs, etc.)

Our Team

We believe in contributing back to the community. Many of the tools and libraries we’ve developed are open source (https://github.com/mailgun)! We move fast and don’t believe in having unnecessary silos and red tape that keep teams from shipping software. We have a passion for solving hard problems – our services are responsible for processing billions of messages each month and have to not only scale, but be highly reliable.

Knowledge/Skills/Ability

• A basic understanding of email receipt and delivery (POP, IMAP, and SMTP)
• Basic knowledge of concepts surrounding email composition, specifically MIME standards and formatting
• Knowledge of email deliverability techniques such as IP and domain reputation, SPF/DKIM authentication, and spam filtering
• Ability to execute commands in multiple programming languages
• Working knowledge of REST APIs and how to integrate with a customer solution
• Foundational understanding of Cloud Computing technologies. Familiarity with the various client and server operating system used by customers (Windows, Linux, Mac OSX)
• Proactive sense of urgency with respect to customer service and communication
• Strong organization, communication, learning, problem-solving, documentation, and follow-up skills
• Ability to work with a physically distributed team and work a flexible schedule to cover shifts
• A passion for technology and customer service

• Handles level-appropriate customer support requests primarily via phone, tickets, and chat
• Escalates support requests as necessary through the appropriate channels
• Documents all customer support phone calls/chats via the ticketing system
• Creates and maintains customer loyalty by serving customers above and beyond expectations
• Fosters a strong working relationship with other departments including but not limited to Sales, Operations and Support
• Exercises good judgment and decision-making at all times in order to consistently deliver superior customer outcomes

Requirements

• High school diploma or equivalent required
• 2+ years of customer service via phone, chat, and ticket support

• Email and deliverability knowledge
• 2+ years of experience in providing customer support via multiple social media channels

Benefits

• KEEPING YOU HEALTHY: Pathwire offers 100% employer paid comprehensive medical, dental, and vision plans (US). We offer a variety of supplemental plans to meet your inidual needs and provide access to telehealth for all participants.
• KEEPING YOU BALANCED: Pathwire provides free virtual counseling resources through our Employee Assistance Programs. Your mental health is as important as your physical health.
• FINANCIAL SECURITY: We offer an employer match for 401k participants to help you plan for the future (US).
• TAKE A BREAK: We believe performance at work requires balance at home. This is why we provide 5+ weeks of time-off to all employees.
• FAMILY PLANNING: We know that families can be built in a variety of ways and this is why Pathwire offers paid parental leave and family planning support.
• WORK WHERE YOU ARE: It’s not where you work that matters. This is why we provide flexible remote work offerings for most of our roles.

Pathwire embraces ersity and equal opportunity in all aspects of our business. We are committed to building a company that empowers iniduals from a erse set of backgrounds and values ersity of thought as a beacon for performance. The more inclusive we are, the better our work will be.

Keeper is hiring talented Bilingual B2B Customer Support Representatives to join the APAC Keeper Customer Support team. This is a 100% remote position! You must be available to work M-F 6pm-2am CST We are looking for candidates fluent in the following languages:

English/Japanese (written and verbal)

Keeper’s applications have millions of users around the world and thousands of Enterprise customers. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on technical support with current customers to handle requests, complaints and feedback via phone and email through Salesforce, including troubleshooting and real time assistance.

About Keeper

Keeper Security, Inc. ("Keeper") is transforming the way organizations and iniduals protect their credentials, secrets, connections and sensitive digital assets to significantly reduce the risks of identity security-related cyberattacks while gaining visibility and control. Keeper is the leading provider of zero-trust and zero-knowledge security cloud services trusted by millions of people and thousands of organizations for password management, secrets management, privileged access, secure remote infrastructure access and encrypted messaging.

Keeper's products are the highest-rated in the industry across G2, Trustpilot, PCMag and U.S. News & World Report. For the last several years, Keeper has received several InfoSec Awards from Cyber Defense Magazine for its cybersecurity enterprise software. Keeper is SOC 2 and ISO 27001 certified and FIPS 140-2 validated and Keeper is the only enterprise password management solution listed on the FedRAMP marketplace. Keeper is backed by Insight Partners, a leading venture capital and private equity firm with $90b AUM.

Join an elite team of highly skilled Technical Support experts and play a key role in solving complex technical issues for Keeper customers.

You’re right for this job if you:

• Have experience answering incoming customer calls, tickets & chats regarding product problems, service questions and general client concerns
• Are excited to coordinate & conduct training and onboarding for clients
• Love to take on complex technical questions
• Excel at customer service and be able to problem solve to turn frustrated clients into happy clients.
• Want to work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Can maintain a high level of professionalism and establish a positive rapport with every client
• Can balance problem solving and escalating more in-depth issues to the Tier 2 team

Requirements

Job Requirements:

• An Associate's Degree in a technology-related field and/or 1+ years of Customer Service experience in the Technology industry
• Familiarity with Salesforce experience, or similar technology
• Hands on experience with Google Suite and MS-office tools
• Excellent communication and customer service skills
• Knowledge of technical troubleshooting

Preferred Requirements:

• Bachelor’s Degree
• Knowledge of Keeper Security tools and applications
• Technical proficiency with smartphones, tablets and computer

Benefits

Benefits (Need to double check these for APAC)

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401 k (Rother/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate ersity and are committed to creating an inclusive environment for all employees.

Are you known for your ability to inspire your Customer Success teams and others to achieve greatness? If you’re an overachiever, who enjoys delivering exceptional results and wants to help build our business, this will be an exceptional job opportunity for you!

As a Manager of Customer Success Managers at CloudTrucks, retaining & expanding our fleets is our main focus. You will work closely with the VP of Sales & other revenue leaders to support the overall business strategy that drivers revenue growth.

Customer Success is here to ensure our Business Partners, owners of our fleets, are utilizing CloudTrucks to build the most successful trucking business, on their terms. When our Business Partners make money, CT makes money - and this makes Customer Success a Mutual Success-driven organization.

By having a holistic understanding of the industry, CT Platform & internal team processes, we will consult our Business Partners on how they can reach their desired business outcome with CT. Through product education, we will increase adoption of the app & business management tools. Through relationship management, we will build trust to retain our fleets. Through monthly check-ins, we will provide insight on their performance with CT and understand their business goals to help them be the best business partner to CT.

• Actively coach and develop Customer Success Managers on your team

• Meet or exceed monthly/quarterly Customer Success KPIs (NRR & Churn)

• Reinforce operational excellence (attaining SLA’s, CSM opportunity oversight, etc.)

• Deliver Monthly Business Reviews

• Ensure retention & expansion strategy is communicated clearly to your team

• Identify trends within the business and develop strategies to adjust accordingly

• Recruit talented CSMs to make sure your team is at full head count

• Reports to VP of Sales; Directly manages a team of 7-9 Customer Success Managers

• Progress through new hire onboarding process

• Establish and run weekly team meetings including 1:1’s with your direct reports, define inidual goals with each CSM to be reviewed and discussed in bi-weekly business review and staff meeting; report on your team’s KPIs, progress to weekly/monthly/quarterly goals

• Understand CloudTrucks Salesforce.com instance. You can customize reports, dashboards, and required data to give you an optimized view into your teams performance

• Have successfully taken a driver through the entire post-sales cycle

• Hire (or promote) your first CSM

• Deliver your first Monthly Business Review

• Schedule 3 external meetings with CloudTrucks customers to gain a better understanding of where we can improve their experience

• Review updated Retention & Expansion Strategy based on review of team and overall feedback

• Create coaching scenarios to improve the performance of your team

• Ensure your team maintains high standards of data integrity within our Salesforce.com instance, resulting in increased levels of connection rates with existing customers from our sales and marketing programs

• See improvement on Inactivity & Churn rates based on consistent coaching

• Maintain budgeted CSM headcount

• You have 4+ years of proven relevant Customer Success or Sales experience, preferably in a fast-growing SaaS company

• You can demonstrate that you’ve built scalable processes and implemented strategies that have led to a proven track record in the SMB market

• You have strong negotiating and strategic retention & expansion skills – creating a business plan, qualifying targets and prioritizing efforts

• You have proven ability to develop/drive and thrive in a metrics-driven, process-based environment with high accountability

• You have knowledge of Salesforce, Apple products, Google Docs and Excel

• Competitive salary

• Unlimited PTO

• Rock solid medical, dental, and vision plans

• Ongoing training and growth opportunities

• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly

• Enough freedom to spread your wings while still holding you accountable

• Work remotely

CloudTrucks is a virtual trucking carrier in the multi-billion dollar trucking space. Core to this industry are over 3.5M truck drivers. They move more than 70% of all goods transported around the U.S., yet operate in a highly fragmented industry with huge opportunities for products, services and automation. We strive to deliver solutions that help truck drivers operate with much greater efficiency, increase their revenue, and offload business complexity. We are looking for uniquely exceptional people to join us on our journey as we massively scale into an industry-defining business. Recently, we raised $115 million in a Series B round. Here is a letter from our CEO that describes what's next.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Arist

Backed by Y Combinator, Acadian Ventures, and Soma Capital, Arist is a text message learning platform helping Fortune 500 companies and large organizations — including DuPont, GE, and the State of California — create, deploy, and assess text message courses.

Our long-term vision is to deliver critical knowledge and training to anyone in the world, regardless of traditional learning barriers, one text message at a time.

What's a text message course?

A series of texts, images/GIFs, and interactive exercises/questions delivered over 5 to 30 days via SMS or WhatsApp. Backed by research from Stanford and Harvard, text message courses see ~10x the completion and satisfaction rates of other learning mediums.

In fact, we view text message courses as a brand-new content medium, with a variety of impactful use cases ranging from preventing misinformation to COVID-19 training in refugee camps to DEI training for startups.

Why text messages?

A majority of the world's population — including frontline employees, distributed teams, and remote audiences — has access to SMS and WhatsApp. Meanwhile, internet access is limited globally, making video courses inaccessible to over 3 billion people, including 30 million Americans.

As well, it can also take months to build a traditional workshop or video course, while text message courses can be built and deployed in a day — by one person — ensuring frictionless transfer of knowledge. Writers have to get to the point, so learners get the most valuable insights, concepts, and case studies.

The best part? 95% of people read a text within 3 minutes. As a result, we help create and deliver content employees love in a way that they will actually read and engage with. Don't take our word for it — try a text message course about text message courses here.

About the role

Arist is the first messaging-based learning platform. Inspired by our founder's work with students from war-torn Yemen and trusted by dozens of leading companies, Arist is pioneering the use of short-form messages that meet learners where they are as a more accessible and effective form of digital learning and training.

Backed by Y Combinator, Craft Ventures, Acadian Ventures, and many others, Arist is now used by 10% of the F500, helping customers create, deploy, and assess delivered all via SMS, WhatsApp, Slack and MS Teams. Over 95% of learners open a message within 3 minutes, leading to adoption rates and learning outcomes several times greater than any other digital learning tool.

Our long-term vision is to deliver critical knowledge and training to anyone in the world, regardless of traditional learning barriers, one text message at a time.

As a Mid Market CSM at Arist, you’ll help define the way we sell messaging-based learning to some of the world’s largest organizations. You’ll get to work with our top customers to help shape and optimize the way they get value out of a brand new type of training employees.

More specifically, in your day to day you’ll:

• Own, drive, and lead the long term client success (renewals and upsell cycle) for your book of business
• Collaborate and work in partnership with your client implementation manager and inherit accounts after they have onboarded, launched, and shown proven success within the platform
• Actively engage with all client POC’s to ensure client delight and success on a weekly, bi-weekly, or monthly basis
• Develop a relationship with strategic decision-makers quarterly to identify areas of growth to ensure a seamless renewals process
• Run bi-weekly monthly, or quarterly business reviews, using data and storytelling to identify new use case areas and opportunities within the organization.
• Discover, identity, and close upsell opportunities upon contract renewal, working cross-functionally with the sales organization

You’ll be great for this role if you:

• Have 3-5 years of Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organization
• Enjoy wearing many different hats and working in a fast-paced, high-growth startup environment
• Have proven success in developing relationships with multilevel POC’s within the same client
• Can source opportunities for inside sales and work with sales teams to maximize client value
• Understand client pain points and can work with product teams to improve our product
• Have an obsession for client delight and leading with empathy

Arist in the news:

https://techcrunch.com/2021/03/10/arist-adds-2m-to-its-seed-round-to-grow-its-sms-based-training-service

https://www.npr.org/2020/04/22/840337498/how-cell-phones-can-keep-people-learning-around-the-world 

https://www.forbes.com/sites/frederickdaso/2021/01/26/corporations-use-arist-to-deliver-employee-training-courses-one-text-message-at-a-time/?sh=63d60933ce10 

Technology

Arist is built on Ruby on Rails, Node.js, MongoDB, Vue.js, Express.js, and AWS. We use Twilio for message processing.

Apply Now

About Roboflow

We're on a mission to remove barriers that prevent developers from building their own computer vision applications. Roboflow streamlines the process of labeling, training, and deploying a computer vision model.

Why

Computer vision is going to transform every industry. We're already seeing this play out in fields like transportation (self driving cars), agriculture (drone spraying), and medicine (early stage cancer detection). But these superpowers shouldn't be locked up in the handful of giant technology companies that can afford to hire teams of machine learning PhDs.

What

Roboflow enables any developer to use computer vision without being a machine learning expert. Our product is the key missing infrastructure that allows developers turn raw images into a useful model -- replacing a sprawling list of one-off utils everyone previously had to reinvent and enabling our users to have working models in hours, not weeks.

For example, Sarah Hinkley from Barn Owl Drones uses vision to identify weeds from crops in drone images so her customers can use fewer herbicides and grow more. She's one of our over 50,000 users working on problems we couldn't even imagine when we got started!

Who

Today, Roboflow has eight full-time team members spread across the United States. Their roles range from machine learning to sales. We also have a high school software development intern, and a part-time employee researching our new signups. Kelo, Amanda's dog, is the best at frisbee among us.

We're united in our common goals to create high quality products and place our users first. Since we're a small upstart, that means building things really quickly and fixing bugs right away. As with any rapidly scaling startup, we hope to build a team that is both versatile and adaptable. This role has tremendous potential for growth. As such, we believe that coachability and enthusiasm are more important than experience or qualifications. If you’re excited about this opportunity, we want to hear from you.

We strongly encourage applicants from backgrounds that are traditionally under-represented in tech to apply - especially those who identify as Black, Latinx, Native American, Asian and/or LGBTQ+. People who identify as part of these groups have also been under-represented at Roboflow, but intentionally recruiting a team with unique backgrounds is one of several ways we are working to add more distinct viewpoints to our company.

Growth

Roboflow went from zero to over 20,000 users in 2020 (and now to over 50,000 in 2021) and our customers are requesting features and product enhancements faster than we can provide them.

We're starting to build out our engineering, marketing, and sales teams. As an integral part of our core team, all roles will inevitably involve wearing a lot of hats; we're specifically looking for people excited about learning new things and filling gaps where needed. And most importantly, we're looking for people who ship.

Resources

Check out our Careers page for more info on the company, how we work together, and how we're building strong culture and camaraderie in a post-COVID world.

About the role

Overview

Roboflow is the fastest way to use computer vision in production. Over 100k engineers build with our tools. Helping our users get the most out of Roboflow is essential to their success.We’re hiring our second Sales Engineer to partner closely with our sales team and drive new customer wins. You’ll have an immense impact on shaping the future of not only this role, but our company. A large portion of the Roboflow sales process is technical, ensuring customers understand how to incorporate computer vision into their products. Building successful relationships with our potential customers -- many of whom are engineers -- as well as showcasing what the Roboflow product is capable of is a key component of the role, so you will leverage both your engineering background and user-facing mindset to be successful.

What You’ll Do

Because our customers use computer vision in so many different industries (accelerating cancer research, improving manufacturing processes, enabling automated checkout, and so much more), your workday will always include an engaging variety of challenges. You will work with sales on delivering demos, building proofs of concepts and prototypes with prospects, and in answering technical questions, assisting in closing deals. You will use your knowledge gathered through sales motions and work with our Customer Success team to determine ways to best drive adoption and successful implementations of computer vision within their products. You will also contribute to the post-sales process (Customer Engineering) in an engineering capacity to ensure our customers are successful throughout their journey with Roboflow. We don’t just stop at signature and onboarding. We want our customers to be life long partners with Roboflow and ensure they are receiving the ROI they envisioned when they first signed on. If you think, “I’m an engineer that loves sharing my work with others,” you’d be in great company in this role.

Who you’ll work with

As an early first Field engineer hire, you’ll be partnering directly with our co-founder/CEO, Sales leadership and Customer Success leadership to not only do great work in the role, but shape how this function works for the future of Roboflow.

In this role, you’ll:

• Support Sales team to assess technical fit
• Demo Roboflow to potential customers, answer questions about Roboflow, ultimately convincing them Roboflow is the correct solution
• You will collaborate with Sales and Engineering teams to develop POCs and propose solutions that best fit a customers needs
• Talk with potential customers, understand their problems, and assess whether or not Roboflow is a good fit
• Give presentations to potential customers on why Roboflow is the perfect platform for their computer vision use cases.
• Create technical content to demonstrate best practices (e.g. sample apps, documentation, videos, etc.)
• Dive into our codebase to understand technical limitations in Roboflow that need solving via code (e.g. a bug, a missing feature, etc.) to help close a deal
• Work with sales to develop strategy and building roadmaps for our potential customers
• ​​Help potential customers in performing analysis on their image data to answer specific business questions and identify opportunities for improvement through computer vision
• Test and validate new product features with usage and consumption in mind
• Create a repository of reusable artifacts as you build out demos and POC’s, that can be used by customers to accelerate their Roboflow journey
• Work with Customer Success team to improve processes, documentation and the overall customer experience
• Assist our Customer Success team with customers onboarding, adoption and engineering efforts.

The skillset you’ll bring:

• An enthusiastic, strong, technical generalist
• A background in computer science or a related field
• Technical experience in a professional environment, ideally a startup
• Strong knowledge of APIs, building webapps with JavaScript and/or Python
• An awareness of the machine learning development lifecycle (and eagerness to learn more)
• Previous experience talking with customers, working sales motions and solving their problems
• Ability to think on your feet, and solve problems during calls with technical customers
• The ability to speak to potential customers about their vision and turn this vision into Roboflow use case
• The sales mindset where it comes naturally and you are sharing your passion for Roboflow with those around you, rather than just “selling.”

Technology

Our goal is to build the world's best computer vision infrastructure so our users don't have to. This means we handle a lot of challenging complexities like seamlessly ingesting dozens of data formats, processing millions of images per day, and deploying auto-scaling machine learning infrastructure that can handle our customers' most demanding training and deployment needs.

Our core app sits atop Firebase with assistance from auto-scaling groups of Docker containers (for jobs like archiving datasets and training models). We also heavily lean on serverless infrastructure so we can gracefully deal with bursty traffic involved in manipulating datasets that can range anywhere from one hundred to one million images.

We also maintain a library of Colab notebooks our customers can use to train common computer vision models, a directory of public datasets, and a web of format specifications. We see building and supporting mini-projects like these that are helpful to the community at large as part of our role in democratizing computer vision.

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Title: Client Services Specialist

Location: Remote: US only – CA, CO, CT, FL, GA, ID, IL, MA, MD, MN, NC, OK, PA, TN, TX, VA, WA

Who We Are

FlexJobs focuses on helping people find the best remote and flexible jobs in an easier, safer, and faster way. We’ve been the leader in this space for over 15 years, and from day one have been committed to serving all of our people — clients, partners, and staff — with integrity, intelligence, balance, communication, and care.

This is a 100% remote job, as our entire team works remotely from locations all across the United States. Having a great company culture is really important to us and we’ve been named a Quartz Best Companies for Remote Workers (2021), Outside magazine’s Best Places to Work (2019), and Best Company Culture by Entrepreneur magazine (2018, 2017, and 2015). To learn more about our culture and our current team, you can visit our Careers and Team & Culture pages.

Responsibilities of the Job: The Opportunity

FlexJobs is growing our client services team and we are looking for an energetic, positive person who enjoys connecting with customers through the phone, email, and chat and feels passionate about helping people! All of our client services specialists are versatile and possess the patience, as well as the ability, to answer questions ranging from service and account inquiries, to more complex technical troubleshooting, and educating prospective customers. This is a part-time position (25-30 hours/week), with the potential to grow into a full-time (40 hours/week) role.

The top responsibilities of the job are:

• Genuinely enjoy interacting with customers about account/service/billing questions, helping to solve technical issues, and educating prospective customers on the services FlexJobs provides.
• Comfortable engaging with customers through email, chat, and phone, often simultaneously.
• Communicating in an engaging and professional way, while being friendly and personable.
• Having a positive, empathetic, and professional attitude toward our customers at all times.
• Closely collaborate and communicate with the rest of the team to learn, help, and support one another.

Who You Are

• You have 2-4 years of experience in client services/support, specifically in a remote environment.
• A truly detail-oriented professional who cares about getting the little things right and is skilled in successfully managing multiple points of contact simultaneously.
• You possess excellent written and verbal communication skills.
• A resilient person with the ability to work past difficult situations.
• You enjoy researching client questions and concerns to provide resolution and escalate if needed.
• You are calm and empathetic, with a positive outlook and ability to let things go.
• Highly proficient in Google Workspace for team collaboration, digital communication tools like Slack, and related tools to participate in a cohesive, communicative, and collaborative team culture.
• Bonus points for an interest or experience in the employment space and/or the remote job market.

Traits Required of All Team Members

• A sense of pride in your work
• A belief that the details matter…a lot
• Embrace integrity and good business ethics at all times
• Being proactive when it comes to asking questions, brainstorming, and working with colleagues
• Excellent time management and organizational skills
• An appreciation and enthusiasm for the ability to work remotely

Other Requirements

• Interest in a long-term position with a company that you’re proud to be a part of
• A fully functioning home office, including high-speed internet access that is hard-wired
• A fast computer with a quality VOIP-compatible headset to ensure clear calls
• A work environment that is quiet and one in which you can really focus without distractions
• Be available to work ~25 hours/week on a Monday Friday schedule. Our hours of operation are 8:00am to 6:00pm (Mountain Time) and there are set schedules for this position in order to ensure consistent support for our customers.

Benefits and Perks

• Medical, dental, and vision benefits
• SIMPLE IRA with company match
• Flexible schedules and a generous time-off policy
• Ability to work remotely
• Pay It Forward initiative (get paid to volunteer!)
• We offer many other supplemental benefits (critical illness, legal, etc.) and stipends (office, wellness, professional development)
• Sustainable Office Perks
• Minimum pay is $15/hour (~25 hour work week); offer will be based on several factors including specific experience and skill

We respond to all applicants, so please check your spam folder or configure your email settings to set our email as safe to be sure you are getting our communications.

If you are selected to move forward, you may be required to do a background check.

FlexJobs is registered as any employer in many, but not all states. Residency in a state we are registered in is required to be considered for employment with us.

Knowing that our people are our greatest resource, FlexJobs is an equal opportunity employer. We believe in ersity, inclusion, and equality for everyone. We acknowledge there is always learning to be done and improvements to be made. We celebrate and support ersity and are committed to creating an inclusive work environment for all employees. As a part of this commitment, we have pledged to be an Open to All business.

FlexJobs is also a veteran- and military spouse-friendly employer. Our positions are perfectly structured for qualified candidates who meet this criterion, and we have a workplace culture that supports their work and life.

Product:

— Amazon has moved trade online. Our team has set an equally ambitious goal - to move services online;

— It is not difficult to imagine how in the future such services as medical consultation, legal assistance and financial advice will often be provided online;

— Our team is driving this revolution.

Team:

The team consists of highly experienced and motivated professionals, willing to build the best product on the market;

Position Overview:

We provide easy accessible service and consult our users via chat on any technical topic (f.e. how to set up my Mac, help me retrieve my Gmail password or help connecting my laptop to a TV). This is a remote position and requires a high level of self-management and responsibility. You will work closely with key members of operations team as well as product and marketing team members.

Benefits:

— Ability to improve your Customer Service, Operations and Product knowledge;

— Freedom of action and high responsibility;

— Flexible schedule from the start (morning/evening/night shifts);

— Fast professional growth.

Requirements:

— 1+ years of relevant experience in a customer-focused position involving technical knowledge;

— English level Upper-Intermediate/Advanced;

— Ability to explain technical issues to non-technical customers;

— Time-management skills and the ability to establish reasonable and attainable deadlines for resolution;

— Comfortable working with and assisting others through company help desk software, such as Zendesk;

— Superior understanding of computer hardware and software systems.

Nice to have:

— Extensive experience working with different operating systems, including Windows and macOS;

— Deep knowledge of online services such as Gmail, Netflix, etc;

— Industry-specific certification in relevant computer technology or software.

What you'll do:

First, our product is about Service, so the service you provide is the main thing that makes the product successful.

On a daily basis you will:

— Communicate with customers via Live Chat and consult on any technical topic (starting from Software issues to setting up drivers for the TV set);

— Promote a culture of user empathy and understanding within the product;

— Conduct user research, assimilate insights, and propose solutions based on this research.

The Perks:

— An ability to learn fast and develop a skill set for ant future endeavors;

— High level of compensation that allows you to focus on work;

— Medical insurance after trial period;

— Flexible schedule;

— Ability to affect product development directly.

Title: SSM – Associate Collections Representative – Remote

Location: United States

$2000 Sign On Bonus For External Candidates

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life’s best work.

The Associate Collections Representative is responsible for insurance premium collections. Positions in this function contact customers to determine reason for payment delinquency, negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handling of unresolved inquiries/issues, and responsible for developing, implementing, maintaining and managing organization policies on collection practices. May work with outside legal counsel and/or outside agencies in more complex collection cases.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am 6:00pm CST. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Verify and investigate discrepancies in payments submitted by insurance carriers to ensure reimbursement is in accordance with contracts and policies
• Work with outside departments to resolve claim presentation issues resulting in denials
• Make outgoing insurance calls
• Act as a liaison between insurance payer and the hospital; Notify Management of any issues or concerns that may arise.
• Our ideal candidate is an adept communicator; deadline oriented, and self-motivated, with excellent follow-up and customer service skills.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• Basic Proficiency with Windows PC applications and MS Office (create, edit, format Word, Excel, PowerPoint)
• 6+ months exposure to the acquiring and/or managing of data to support a project
• 1+ years of customer service experience
• Ability to work full-time, Monday – Friday between 7:00am 6:00pm CST including the flexibility to work occasional overtime given the business need

Preferred Qualifications:

• Bachelor’s Degree (or higher)
• Background in a medical/healthcare setting
• Direct healthcare data collection experience

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $15.00 – $22.02. The salary range for Connecticut / Nevada residents is $15.00 – $24.13. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Dispatch Specialist

Full time

R-100197

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Dispatch Specialist assists field technicians and other departments to ensure customer commitments are met. Using the Cable One Field Service Management and SingleView systems, the position maximizes the efficiency and effectiveness of the field workforce.

We are open to hiring remote if we find the right talent in any of these states (AL, AK, AR, AZ, CO, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT, WA).

What you will do to contribute to the company’s success

• Provides phone and chat support to field technicians in need of assistance with work order modifications and customer account requests.
• Resolves various types of ticket and email requests and inquiries from the Technical Care Center and Virtual Call Centers.
• Monitors the quota of technician’s routes in order to have an ongoing understanding of availability for work orders.
• Sets up locates and outages as required.
• This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.

Qualifications

• High School Degree required.
• 2 years or more Prior experience in Dispatch or workforce management (WFM) related role required.
• Less than one-year prior customer service experience required.
• Excellent verbal and written communication.
• Strong data-entry ability (alpha/numeric).
• Must be able to navigate the internet and be comfortable using various computer programs.
• Ability to work in a fast-paced, demanding environment and with good time management.
• Understanding of Outlook and GPS.
• Understanding of ETA Direct and Singleview Convergent Billing.

Core Competencies

• Committed:Values each and every customer, while working hard to keep their business and support our communities.
• Helpful:Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive:Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal:Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) – 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services (Phoenix associates)
• Free Cable One services for associates living in a serviceable area
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

We’re an Award-Winning Organization!

• 2022 Forbes’ America’s Best Midsized Employers

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our inidual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are iniduals approved for hire and ready to start their successful and rewarding career.

• Lead and participate in touchpoints that drive product adoption of Donut
• Be a first point of contact for enterprise customers after contracts close, assisting with account setup, customer onboarding, and implementation. 
• Facilitate customer success plans and QBRs with decision-makers to drive adoption and growth. Coach customers with proactive customer success processes, and train their teams on Donut best practices.
• Monitor health metrics for accounts, and troubleshoot when necessary
• Own the entire lifecycle of the customer relationship, from onboarding and implementation to negotiating and wining renewals
• Collaborate cross-functionally to advocate for customer needs and product requests to create solutions for customers

• 5+ years of experience in a customer success, account management, or other customer-facing role, including at least 2 years of experience as a customer success manager working with organizations of 500+ employees
• Experience with B2B SaaS and using Slack in a professional setting
• Proven track record of successfully managing customer relationships and owning the renewal process
• Is curious and creative - We love our customers, and know you will too! The ability to ask good questions, be empathetic, and search for innovative solutions are important to us
• Is a self-motivated team player with strong interpersonal skills and the ability to build both internal and external relationships
• Hours: This is a remote position for US-based employees, but you must be available for meetings and synchronous communication during our core collaboration hours of 11am-5pm ET

• < class="section page-centered" style="box-sizing: border-box; max-width: 760px; margin: 0px auto; padding: 20px 0px; position: relative;"> < style="box-sizing: border-box;">
  • Have been a CSM at 2 or more companies
  • Experience working with freemium or self-serve B2B SaaS products
  • Knowledge of Intercom and/or Hubspot
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Hi there! We’re looking for a Client Coordinator who has experience with Logistics Coordination, Customer Service, Customer Relations, Time Management and is honest, hard working, attentive, and driven to become part of our client's team.

Location: Remote, reporting to the US (Florida - EST)

Engagement: Full-time role (40 hours per week)

About us

Athyna is a Global Employment Platform, making HR and Remote Work Tech products.

We believe in the future of work. That’s why we embrace technology and are a 100% global distributed team. We believe in people, and we value freedom, integrity, quality, and sustainability.

We’re proudly carbon neutral and 5% of all revenue funds impact-driven startups & climate tech. We’re also keen on social impact - we truly care about everyone on our team, and we want to make the world a better place for all of us.

About our client

Our client is recognized as the most innovative mold remediation company in the world. Their process is three times as thorough compared to the national standard of Mold Remediation and has a guaranteed success rate in improving conditions of a home beyond the standards of a normal ecology. Their systems have a 100 percent guarantee to remove mold, mycotoxins, endotoxins, and bacteria, the hidden culprits behind poor air quality and many health issues, by removing the contaminants from the environment and improving the space so that these issues can no longer occur. They specialize in working with people who are immunocompromised or have acute and sustained reactions to mold exposure.

Responsibilities

• Ability to read contracts and discuss terms with clients to ensure they understand the terms of the contract prior to contract signing.
• Discussing responsibilities of the clients as per the contract to ensure they can take care of everything they are responsible for upon arrival.
• Ability to be kind, yet firm when handling client requests that violate the terms of the contract.
• Coordinate client scheduling with the logistics and production department to ensure projects are ready to start on time.

Requirements

• You’re familiar with popular platforms such as Asana, CRM platforms, Gmail, Slack
• You are effective, intelligent, organized, well spoken, and able to be firm with clients when needed
• Customer Relations is your second nature
• You’ve worked remotely or with clients in other countries and are comfortable being your own manager
• Must have sales process and engineering experience to create standard operating procedures
• Bonus points if you have experience with Marketing
• Fluent in English -- spoken and written

SecurityScorecard is hiring a remote Senior Customer Success Manager (EMEA). This is a full-time position that can be done remotely anywhere in Europe.

SecurityScorecard - Third party vendor risk management platform.

Harvest is hiring a remote Customer Success Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Harvest - Simple online time tracking software.

Present in MENA countries, OTO is a multi-language, All-in-one Shipping Management Software that helps Ecommerce Stores and Omnichannel brands to ship their e-commerce orders seamlessly with 100+ shipping companies locally and internationally. Our customers are looking for the best way to deal with shipping and OTO provides the easiest one. We are in the journey of build MENA's next global startup, but solving a global problem, which is shipping! How? Automation is one of our keywords (or OTOmation as we like to write it). Innovation and Automation together make shipping accessible to everyone.

OTO is always looking for high-energy, self-motivated, committed iniduals who are passionate about their work. We’re building a culture where amazing people (like you) can do their best work at OTO. We have a no door policy, that means we encourage openness, honesty and respect for other points of view. Our team members enjoy a challenging environment and they take care of each other, but mostly we all love Pizza - you will know why later ;)

Looking for a company where you can be part of a a quick learning team, shaping the future of global e-commerce? Welcome on board!

OTO is now on the hunt for an experienced and energetic Community Manager, who will work alongside a growing Marketing Team. You will bring your expertise and enthusiasm into the team, and drive OTO growth into MENA Market. We are looking for someone who is highly enthusiastic, energetic and results driven.

Tasks

You will be responsible for:

• Set and implement social media and communication campaigns to align with marketing strategies

• Provide engaging text, image and video content for social media accounts

• Respond to comments and customer queries in a timely manner

• Monitor and report on feedback and online reviews

• Organize and participate in events to build community and boost brand awareness

• Coordinate with Marketing, PR and Communications teams to ensure brand consistency

• Liaise with Development and Sales departments to stay updated on new products and features

• Build relationships with customers, potential customers, industry professionals and journalists

• Stay up-to-date with digital technology trends

For this role it is essential that you:

• Have at least 3+ years as a Community manager role (ideally in SaaS for logistics)

• Hubspot CRM and Intercom knowledge is necessary (ideally with Hubspot marketing certification)

• Know-how in social media, events and webinars is mandatory

• Customer-centric approach

• Proven track record on project management

• Proven track record on media management

• Result-oriented and proactive

• Analytic personality

• Are fluent in English at professional level, which will be tested at interview stage (native is a plus!) and native in Arabic.

• Have previous experience in developing MENA social network strategies is a must.

• Have good knowledge of the market of the regions assigned.

• Are passionate about new technologies, e-commerce and fast-learner.

• References are mandatory.

• Have experience using tools like Basecamp, Slack, Google Drive, and HubSpot.

• Have international experience
• Have previously worked in fast growing SaaS start-ups

In OTO, we have adapted the Remote Working culture, where we work from home, favorite coffee shop, on the beach, or at an Art museum! You can work from anywhere you like. We are result driven, and you will be surrounded by aggressive achievers.

• No clocking in/out. We don’t believe in micromanaging and our working relationships are based on mutual trust, that’s why we don’t require our team to clock in and out of work. Of course, this trust relationship works both ways!
• Work alongside an ambitious and supportive team. We are growing fast and no two days look the same at OTO, but one thing never changes: your colleagues are always there to support you and to bounce off ideas!
• Growth and learning opportunities. We believe that in order to grow as a company, our team also needs to continue learning and developing.
• Stock options: we believe that everyone should feel like building his own company! That's why we offer stock options for all employees working at OTO.

Does this sound like you? then send your application to us today!

Head of Customer Support (m/f/d)

Remote 

Customer Support Customer Support

Full-time

What’s the opportunity?

Came for the product, stayed for the customer support that’s what our customers often tell us.

At cargo.one our goal is to offer the best air cargo booking experience. We do that through a great product and great service to our customers and partners. When it comes to service, we follow Zappos’ school of thought: our goal is to deliver happiness.

From the very beginning, our goal has been to follow this approach and offer great service to our customers from the day one. As we look to scale the team, we’re looking for a passionate leader to take the reins, build the department holistically and make us a truly stellar service company.

Working in distributed teams, we are open to you being based in any country on this growing list.

What you’ll be doing

• Lead a remote team of 6 across different European time zones.
• Hire, onboard and develop great talent.
• Coach and train the team to offer the best service to our customers.
• Build the team’s operating system: structure, workflows, processes and guidelines.
• Understand, leverage and communicate the rich data generated by support, working together with the Product and Airline Partnerships teams.
• Be forward-looking and proactively look for opportunities to reduce the number of support issues created.
• Be our customers’ champion and instill a culture of service across the whole organization.
• The rest, you tell us what else should a great Head of Customer Support do?

What you’ll need

• You read Delivering Happiness every morning for breakfast.
• You’ve demonstrated leadership in your career and have experience managing teams.
• You see working remotely successfully as a pioneering challenge which is constantly evolving.
• You’re passionate about software and people.
• You’ve got experience at fast-paced startups ideally in B2B.
• You are highly organized, have a good sense for numbers and keep a cool head in fast-moving environments.
• You have advanced skills in using CRM tools (e.g. Salesforce, Zendesk).
• You’re not afraid of rolling up your sleeves and helping out. You also take care of the details without losing focus of the bigger picture.
• You have impeccable verbal and written English skills.
• Ideally, you’ve worked in customer support or success.

What you can expect from cargo.one? We think you’ll enjoy working at cargo.one. Here are just a few of the things that we think make it a great place to work:

• The chance to contribute from day 1 with plenty of room for career progression.
• The opportunity to have a serious impact on a growing organization that’s changing an industry.
• An extremely steep learning curve working alongside an ambitious and international team.
• MacBook or ThinkPad, the choice is yours whatever helps you get your job done, we’ve got you covered.
• Work within a fully-remote setup.

What is so exciting about working in the air cargo industry?

Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today. With the backing of internationally prominent investors, we are shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time intensive process for Airlines and Freight Forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds.

At Ingenia Agency we're looking for a Community Manager to join our team.

Contribute to the shielding of the brand reputation in social networks, through strategies of prevention, containment and mitigation of reputational crises. Communicate messages and stories of the brand on the different social platforms.

What will you be doing?

• Listening and understanding: monitoring the conversation around the brand to detect threats or opportunities. Through listening tools and manually.
• Content creation: generation of valuable content for the audiences of your different social networks.
• Customer Service: management of doubts, complaints and comments from the community.
• Measure everything: obtain and interpret data from social channels to optimize, the process that requires it, effectively.

What are we looking for?

• Bachelor's degree in Marketing or related.
• Age indifferent.

• Specific knowledge:
  • Content creation
  • Conversation monitoring
  • Management of social media management, listening and reporting tools, such as Socialbakers, Sysomos, Tweetdeck, Sprout Social, Buffer, etc.
  • Domain of Facebook, Twitter, Instagram, Youtube and LinkedIn
  • Crisis management
  • Generating reports
  • Customer service
  • Generation of strategies for the creation and distribution of content
  • Benchmarking
  • Definition and monitoring of KPIs

• At least 3 years of previous experience working for an agency.
• Have managed global accounts
• Knowledge of corporate reputation
• Self-taught and proactive.
• Trends hunter
• Advanced English.
• Be extraordinary!

What are we offering?

• Competitive salary
• Law benefits:
  • 10 days of vacations to the first year fulfilled
  • IMSS
• Additional benefits:
  • Contigo Membership (Insurance of minor medical expenses)
    • Personal accident policy.
    • Funeral assistance.
    • Dental and visual health assistance.
    • Emotional wellness.
    • Benefits & discounts.
    • Network of medical services and providers with a discount.
    • Medical network with preferential prices.
    • Roadside assistance with preferential price, among others.
  • 3 special permits a year, to go out to any type of procedure that you have to do half day equivalent
  • Half day off for birthdays
  • 5 days of additional vacations in case of marriage
  • 50% scholarship in language courses in the Anglo
  • Percentage scholarship in the study of graduates or masters with the Tec. de Mty.
  • Agreement with ticket company for preferential rates for events of entertainment. 

About Portal

At Portal, we're building Shopify for Service Businesses. Our mission is to power the next generation of modern service companies. We help marketing agencies, accounting firms, and many other types of businesses to sell and deliver their services online.

While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to provide a service on the Internet have to stitch together apps and are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.

In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.

About the role

At Portal, we're building Shopify for Service Businesses. We want to make it easy for entrepreneurs anywhere to start and scale service businesses: marketing agencies, bookkeeping firms, recruiting agencies, and thousands of others.

While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to sell and deliver a service on the Internet have to stitch together SaaS apps, and even then are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.

In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.

About the role

As the social & community lead, you'll be the person at Portal that is the "voice of the customer". You'll work closely with everyone else on the team, kickstart our social media presence, and take over operations of our Slack community. You’ll also become an expert on the product, and help the team with support.

Who you are

• You have good values.  You have high integrity. You understand why ersity matters and make others feel like they belong.

• You're experienced.  You have 2+ years experience working in a social, support, or community role.

• You're creative.  You adapt quickly to new information and aren't afraid to try 10 things that fail to find 1 thing that really works.

• You're empathetic. You can put yourself in the shoes of our customers and stay calm during difficult conversations.

• You know the tools. You're familiar with social media management tools and are opinionated about what the best setup looks like.

• You're an excellent written and verbal communicator.

What you'll do

• You'll lead social initiatives. You'll build and lead our social media presence across Facebook, Instagram, Twitter, YouTube, LinkedIn, and other websites.

• You'll lead our Slack community. You'll take over day-to-day operations of our Slack community, engage with our customers, and answer questions.

• You'll help with support. Just as with other members of the team, you'll become an expert in the Portal product and help with support.

• You'll create. You'll create or work with a partner to create native content for social media channels that defines and showcases our unique brand voice.

• You'll organize. You'll develop systems for other team members to utilize and benefit from social media.

• You'll measure. You'll develop and track measures of success for social media.

• You'll learn about startups. Aside from your core work, you'll have the opportunity to get involved in other areas - marketing, growth, support, ops, etc.

Technology

React TypeScript Go DynamoDB AWS Lambda

Apply Now

Dot Earth is looking for our first Community Managers to come on board before our launch.

We’re a metaverse land platform. We are building a gamified blockchain-based virtual world that allows anybody to be a creator and express themselves. Our developers and users own everything they create.

Founded by a team of gaming industry veterans and serial entrepreneurs, our team comes from founding and other senior roles at Zynga, Facebook, Microsoft, Marvel, PlayStudios, Big Fish Games and many other high profile tech companies. We are distributed throughout the United States, including in San Francisco, Austin, and New York City and can hire anywhere in the US and Canada.

Every person we hire is helping to build the foundation of our product, company, and culture. We’re looking for ambitious, curious professionals who love to build and have ownership, and who are collaborative, agile and thrive in a rapidly emerging new market. Our team members are open-minded, low ego and excited to be at the forefront of this next iteration of the Internet. We have worked arduously to keep our organization as flat as possible, and every member of our team is empowered to own outcomes.

Key responsibilities:

• Onboard new users and community members to the community
• Work closely with Product, Engineering, Community and Communications teams to write and share critical information
• Create and host events on our Discord server and Twitter on a regular basis
• Create and maintain and engaged community culture on Discord
• Manage social presence on Twitter, including any Twitter spaces and manage direct messages
• Answer non-technical user questions and troubleshoot
• Recruit and manage a team of part-time moderators based around the world
• Leverage data and insights from the community to surface issues to our product team and leadership
• Participate in creating community strategies, brand and content

The most important skills and experience for the roles are:

• 1 year of moderating a Discord-based consumer community
• Passion for decentralized technology and/or gaming
• Strong communication in writing, video and in person
• Comfort working under a sense of urgency, context switching, operating in an ambiguous environment and being resourceful
• Patience, empathy and willingness to help those in the community

The compensation for this position will be an annual base salary between $70k and 120k, depending on location and level of experience, and will also include equity. We’re looking to hire Community Managers as well as a Head of Community.

We are an equal opportunity employer and believe in fostering an inclusive work environment where all iniduals have the opportunity to succeed. All iniduals seeking employment at Dot Earth are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We welcome and encourage applications from everyone. Requests for accommodation can be made at any stage of the recruitment process.

• Build a vibrant, enthusiastic community around web3 gaming.

• Design new, engaging experiences on our Discord to spur community engagement and participation.

• Create and manage sophisticated Discord(s), including strategic planning and multiple bot integrations.

• Proactively pursue problems that could develop into issues with project revenue, including player unrest, exploits, technical issues, and other feedback.

• Identify key members of the community for creator collaborations, investment opportunities, and press opportunities.

• Liaise with the game and marketing teams for important events.

• Acceptance into, attending, or graduated from competitive 4 year college program

• Public Speaking Experience (Personal Podcast, Debate Club, Youtube Micro Influencer, etc.)

• Very strong written and verbal English communications skills (School Newspaper, Personal Blog, Gig Writer, or other relevant experience)

• Well-versed in social media, live streaming, and digital content. 

• Native English Speaker

• Located in North America, South America, Korea, Japan, Singapore, or Taiwan

• Experience using Social Media Management tools such as Hubspot

• Experience using a CRM such as Hubspot

• Experience as a Content Creator / Micro Influencer

• Speak Korean or Mandarin

• Fully remote work, with a yearly company offsite (once travel becomes feasible).

• Experience working with gaming veterans who’ve created titles with a gross aggregate revenue of over $10B USD.

• Flexible PTO plus local/national holidays, per region. 

• Experience creating a new IP with franchise potential.

Move-In Coordinator

REMOTE 

PROPERTY MANAGEMENT – LEASING

FULL TIME

What we do and why we do it

As the leading marketplace for single-family rental homes, our mission is to make real estate investing radically accessible, cost effective, and simple. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 500+ Roofsters, our collaborative and can-do culture is what fuels our growth. We recently closed on our series E, raising nearly $400 million, and have offices in California, Texas, and New York as well as many remote opportunities. Our growth includes recent acquisitions of Great Jones (full-service property management) and Stessa (financial management software) to empower customers with a seamless way to acquire, manage, and track their investment properties on one platform.

Under our roof

We get a lot of attention for our innovation—like being on the Forbes Fintech 50 and Red Herring 100—but we’re most proud of being recognized as a Great Place to Work® (Check out our reviews!). We’re nice, get things done, and have fun. We champion professional growth and work-life balance. In fact, our values are B.A.D.A.S.S.

Be customer obsessed.

Act like an owner, because you are one.

Don’t be afraid to break things in the pursuit of better.

All of us are empowered to do the right thing.

Stay curious and create what’s next. Fast.

Seriously. No jerks.

As a Move-In Coordinator, you will be the direct contact to each of our future residents and responsible for delivering a positive move-in experience for the new resident. Move-in Coordinators are to update and maintain our systems with accurate and timely information. This includes lease agreements, key lease dates, move-in notes and conversations with a future resident. The move-in coordinator will perform daily workflow tasks and ensure all contact points are made on each account within the target timeframe. The key goal for each account is to be able to provide access to their new home while also providing an excellent move-in experience.

What You Will Do:

• Manage the day-to-day customer service needs of all prospects and residents. Provide clear communication, both verbal and written to all prospects and residents.
• Provide backup support to team members when needed or directed by their Manager.
• Oversee and ensure a seamless transition from resident application approval through move-in.
• Provide excellent customer service while making each call as efficient as possible.
• Understanding and being compliant with any market-specific requirements for each account
• Ensure collection of security deposits, pet fees, third-party policies, and or other move-in funds.
• Prepare lease agreements with detail specific verbiage
• Handle any other projects that may be designated by the manager.

What You Bring With You:

• Excellent verbal and written communication skills
• 2 years experience related to leasing coordination, property management, or real estate preferred.
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities
• Excellent teamwork and interpersonal skills required
• Ability to work under deadlines and specific time frames
• Ability to develop and maintain positive working relationships with internal and external customers
• Minimum job requirements:
• High School diploma (Bachelor’s degree preferred)

#INDLRS

For our regular full-time roles we offer a great benefits package!

• Competitive compensation
• Medical, Vision and Dental for you (95%) and your dependents (65%)
• 401k
• Flexible time off and sick days
• Supplemental bonus to support “work from home” office needs
• Equity incentives to give you a stake in the Company’s future
• We are an upbeat and collaborative work culture
• Virtual company-sponsored outings

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

Customer Support Representative

SAN FRANCISCO, REMOTE

CUSTOMER SUPPORT

FULL-TIME

Do you love helping customers? Do you thrive in autonomous, fast-paced environments? Do you want to make a major impact at a high-growth startup?

As the Customer Support Representative at OpenPhone, you’ll represent the voice of the customer to our product team and play a key role in the development of our best in class customer service. Alongside your team, you will assist hundreds of customers weekly, making sure they get the most out of using OpenPhone by answering any questions and troubleshooting technical issues.

You’ll also collect product insights to help the engineering and design teams create the best product for our users. Here is a post about how we do it if you’re curious. While your core responsibilities revolve around helping customers, you’ll also work on projects to design and scale our customer experience team.

Here are some things you’ll do

• • Support OpenPhone customers and prospects by answering questions via email, phone, and text (using OpenPhone, of course)
  • Troubleshoot product issues and communicate with the engineering team to quickly resolve them
  • Identify operational inefficiencies and recommend process improvements
  • Turn customer questions into useful content – articles, how-to videos, saved replies, etc
  • Translate customer needs and feature requests into recommendations for our product team
  • Identify potential high growth accounts and sales opportunities and hand them off to our customer success team
  • Create and update internal customer support documentation as needed

About you

• There’s no such thing as a ‘perfect’ candidate. We’re looking for an optimist with grit and determination, who is excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply to us even if you don’t 100% match the exact candidate description.

  • We’re hiring for a range of experience. Preferably, you have 1-3 years of professional experience. (Prior work experience at a startup is a plus!)
  • You have a Bachelor Degree or something you feel is equivalent
  • You’ve demonstrated skills and passion for handling customer questions and issues resourcefully and with empathy
  • You have exceptional writing skills (bonus points for a good sense of humor – telecommunications shouldn’t be boring )
  • You are a great communicator and have attention to detail
  • You can troubleshoot technical issues and are not afraid to get into the nitty-gritty
  • You are excited about being a part of an early-stage company and want to build alongside a team of passionate people
  • You’re excited to continually improve and grow your skill-set, both inside the current role and grow beyond it
  • While you can be based anywhere in the world, most of our customers are in the US & Canada.

About OpenPhone

OpenPhone is a new type of business phone. Our mission is to help people communicate better and be more productive.

We’re backed by Y Combinator and the best venture firms including Tiger Global, Craft Ventures, Slow Ventures, Kindred Ventures, and others. We’re serving thousands of businesses around the world and growing quickly. We take a lot of pride in providing an exceptional customer experience and a product people love. Our customers rated us #1 on all possible categories on G2 Crowd.

We’re a distributed team working from around the world – San Francisco, Seattle, Ottawa, Moscow, Manila, Sydney, and many more.

We are committed to creating an inclusive workplace that values ersity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us:

Markovian Studios is a web3 venture builder based in the Bay Area coming out of stealth mode. We have a portfolio of projects at various stages of maturity including an NFT SaaS platform, high-end brand NFT collections, smart contract development and SaaS testing products.

We are looking for community managers to participate in our growth and success as we scale.

Responsibilities:

• Setup bots and channels
• Maintain activity with users in Discord
• Regularly keep up-to-date with security breaches related to bots or related-platforms
• Answer support tickets and mitigate escalations (FUD, complaints)
• Work with team to deliver announcements related to the product
• Work with marketing to create social media posts (Twitter, Instagram, Telegram)

Requirements:

• Minimum 1-2 years experience in help desk, customer service, or moderator roles
• Previous experience managing a Discord community
• Strong knowledge of the NFT/crypto space
• Familiarity with setting up common Discord bots for servers
• Proactive and self-guided
• Strong communication skills
• High empathy and emotional intelligence

Grow Progress helps some of the largest progressive causes and consultants change the minds of more voters.

We’re looking for someone who wants to be part of a team that’s pioneering a new approach to persuasion: giving our customers the power to persuade more people based on how they think — not just how they look.

If you want to make a big impact by spreading a new approach to persuasion, we hope you’ll apply.

We’ve built powerful software that offers our customers unprecedented access to run scientific message tests quickly and affordably, so they can unlock the most effective messages. This capability powers campaigns, causes, and companies that make the world a better place. We currently work with many of the biggest Democratic pollsters, marketing agencies, advocacy groups, and labor unions in the country.

Grow Progress gives our customers the power to persuade more people by tailoring their messages to match each audience member’s identity. We help customers harness the latest persuasion science to create messaging that’s typically 200% to 500% more effective than their existing ads. We do this by predicting which personality traits and values are most important to each inidual based on their digital footprints.

We’re a team of experienced campaigners and data scientists who are obsessed with harnessing the power of evidence to make social good advocates more effective. We’re ambitious, efficient, low-ego, and we like to make each other laugh.

We’re looking for a strategist who wants to transform the way that progressives persuade. You’ll have the opportunity to work with many of the biggest groups in progressive politics and help them learn which messages work best with which people — and why.

Our scientific message testing tool gets results in hours instead of days, so you’ll be able to tell our customers which messages are most effective faster than anyone else. Your mission will be to help our customers get the most out of our tools. You’ll be a trusted advisor who helps them design their research strategy and interpret their results to have the greatest impact. You’ll encourage them to test innovative approaches to persuasion, and you’ll have a budget to test your own ideas and others from our team that we’re excited to spread to our customers.

Clients will rely on you to answer questions like:

• How can we use an Audience Understanding Survey to develop a deeper understanding of our constituency?

• How should we craft Rapid Message Tests to best serve our campaign goals?

• How should we interpret our test results? How should we integrate them with our other research?

• Work with customers to develop their research agendas and work in partnership with our data science team to design and execute survey experiments and other studies to support those agendas

• Advise our customers on how to more effectively use our products to improve their persuasion techniques

• Help our customers coordinate to learn faster from each others’ results

• Make our product more accessible by translating principles from the science of persuasion into clear language, and then finding illustrations for creatives on how to apply them

• Understand and advocate for the needs of prospective customers with our product team

• Support other ad hoc projects and initiatives that we design together

   

• Strategic experience consulting with progressive campaigns and/or conducting research

• Ability to guide erse clients facing many different kinds of challenges

• Understanding, empathy, and problem-solving skills

• Excellent communicator

  • Ability to communicate technical research concepts clearly to non-technical audiences

  • Passionate and clear writer

• Applied experience with survey data and message testing

  • You’ve written and/or interpreted survey questions, tested messages for their efficacy, and know how to interpret data with a skeptical eye

     

• Infectiously curious in your approach to learning and problem-solving

• Naturally resourceful, comfortable with ambiguity, and joyful about figuring things out

• Attentive to detail

• Able to distill abstract concepts into accessible language

• Discreet and trustworthy with a commitment to the highest ethical standards

• Gracious, open-minded, and patient with stakeholders, teammates, and customers

• Currently authorized to work in the United States

• Project management skills, including the ability to drive initiatives independently and to coordinate among teammates and stakeholders

• Demonstrated leadership ability and record of impact in intense, team-based environments with a range of working styles

• Enthusiasm for a startup environment

Our culture is fun, fast-paced, and focused on evidence. We aim to cultivate an environment where creative hypotheses and evidence drive our decisions rather than just anecdotes, and where everyone feels comfortable contributing ideas — even if it’s on a topic outside of their expertise. We work hard to get smarter together by giving each other feedback that’s direct, actionable, and respectful. We’re deeply motivated by the work we do and committed to using this technology ethically, so we’re looking for teammates who feel the same way.

We’re an equal opportunity employer committed to building a erse company. All qualified people of any race, ethnicity, culture, age, sex, gender identity or expression, sexual orientation, social class, marital status, religion, veteran status, or disability status are strongly encouraged to apply.

Salary Range: $80,000 - $95,000 annual salary depending on experience, plus equity in a fast-growing startup. Benefits include a company health plan with medical, dental, and vision insurance, a flexible PTO plan, and a 401(k) with employer matching, among others.

Location: Washington, DC or Remote

To Apply: Fill out the form at the link below. Applications will be evaluated on a rolling basis. Please do not email your resume directly to the hiring team. You must apply through our website for consideration.

Customer Support Associate

at Wheel

Remote

Wheel is the health tech company powering the next generation of healthcare. The entire healthcare industry is racing to serve patients online, but outdated business models, technologies, and mindsets are continuing to get in the way. We pioneered a new way for companies to build and scale virtual care.

Instead of starting from scratch, companies can leverage Wheel’s virtual care platform and nationwide clinician network to develop a virtual care service bypassing the 15 months and $15 million it can take to build from the ground up. Today, Wheel powers the most innovative companies in healthcare today, including digital health companies, clinical lab networks, retailers, traditional healthcare providers, and tech companies.

We’re a team of experts and innovators working together to solve some of healthcare’s most challenging problems in order to put great care within everyone’s reach. We’ve raised $216 million in funding and backed by top investors including Lightspeed Venture Partners, Tiger Global, Coatue, CRV, Tusk Ventures, Salesforce Ventures, and Silverton Partners.

In the last year we’re proud to have been named:

• Forbes Next Billion Dollar Startups
• Built In’s Best Remote-First Places to Work
• CB Insights Digital Health 150
• Business Insider 30 Leaders under 40 Changing Healthcare

We’re looking for people to join our team who share a passion for making a positive difference in healthcare and feel connected to our core values.

Position Summary

As a Customer Support Associate, you will be on the front lines of interaction for all of our internal and external stakeholders including clients, pharmacies, patients, and clinicians. You will be responding to all inquiries and fielding technical issues with robust knowledge of our internal processes. You will work closely with clinicians and the clinical operations team to ensure consults are getting handled in a timely manner.

Responsibilities

• Responding to support tickets and calls in timely manner
• Triage queries to the appropriate internal team members for review and resolution
• Effectively escalate urgent support requests
• Utilize ZenDesk to review, respond, and triage
• Collaborate with Customer Support Team on projects and initiatives as needed

Qualifications

• 1+ years of customer support or related experience in a high-volume, fast-paced customer centric role
• Experience in Health Care or Startup environments is a plus
• Great people skills found in empathy, ability to building trust and patience
• Clear communication; excellent verbal and written skills
• Ability to adapt and move quickly, works well under pressure specifically with ambiguity
• Experience working with cross functional team to drive improvement in all parts of the company
• Experience with ZenDesk, Looker, AirTable a plus

Equal Employment Opportunity Statement

At Wheel, we know we will go further together by celebrating ersity and that starts by honoring each of our unique lived experiences. We look for a erse pool of applicants including those from historically marginalized groups: women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans and people from different socioeconomic backgrounds. We are committed to ensuring a safe work environment where employees are not discriminated against based on age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic protected by law. We are proud to be an equal opportunity employer that believes in health, equity, equality, and prosperity for all so we can succeed in changing the way healthcare works.

 We are all about connecting the web. What began in 1975 as a Microcomputer, multifunctional computer technology specializing in programming and Basic software/brand collaborations have transformed into a global force that joins together industry leaders and hopefuls. 

Through our flagship of administration's legislative program, conferences, and monthly webinar sessions, we bring together technology, the Internet web, and entrepreneurial mavens to network, inspire, and lay a significant impact on improving one another.

With our SIMPLY Digital Network, we assist brands to develop sustainable functional devices, software, and Apps. influences marketing campaigns and works with our roster of top programmers and developers in the digital sphere on tech strategy, brand partnerships, and content innovation.

In both the digital and the real world, simply strives to bring people together in a kind environment and provide everyone, with the tools to thrive in the technology industry, obligating to the high demands of the needs of urgent hiring in filling the position for the role of a Customer Service Representative.

Job Duties/Responsibilities:

•  Answer and direct phone calls
•  Organize and schedule appointments
•  Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos,letters, faxes and forms
•  Assist in the preparation of regularly scheduled reports
•  Develop and maintain a filing system
•  Update and maintain office policies and procedures
•  Order office supplies and research new deals and suppliers
•  Maintain contact listsBook travel arrangements.

Work Hours & Benefits:

40 Hours Weekly. ($45/hr)

Benefits: Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans. Paid Time Off and Holidays with Generous Company Discounts.

Skills/Qualifications:

• Virtual assistant
• Office management and procedures
• Prioritize work
• MS Office
• MS Excel
• MS PowerPoint
• Time management
• Attention to detail and problem solving
• Verbal communication skills
• Strong organizational with ability to multi-task.

Education and Experience Requirements:

High school diploma or equivalent education required.

Knowledge of appropriate software including: Microsoft Word, Excel and Outlook, Microsoft PowerPoint and Adobe Acrobat.

Donut is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Donut - Stay connected with your team, no matter where you are.