Description: The Senior UC Contact Center Consultant primary role will be responsible for administering, expanding, and improving the Cisco Voice and Contact Center environment as well as collaborating with vendors and internal clients, including the business leaders responsible for Contact Center activities to deliver next-generation contact center solutions, which meet the requirement of our customer's employees and clients. This position will be part of a large-scale financial company's Global Unified Communications Engineering team that owns the design, development, delivery, and experience of Unified Communications System platforms. 

Responsibilities:

• Perform the implementation and ongoing management of the overall design, solution, and strategy of our customer's contact center.
• Participate and/or lead discussions with business partners, vendors and internal technical teams to design and implement Unified Communications and advanced Contact Center features such as Omnichannel collaboration, CRM Integration, Voice Biometrics, etc.
• Provide presentation to client, upper management, and peers as it pertains to Contact Center technology roadmap, architecture, engineering, and provisioning.
• Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication to all stakeholders.
• Provide detailed runbook procedure and support documentation for routine maintenance on the Contact Center system
• Develop technical standards, define operational processes, and configuration best practices for UC and Contact Center infrastructure. 
• Monitor the latest market trends and industrial landscape to discover opportunities to improve customer experience and reduce operating cost
• Build and maintain project/technology related documentation, ensuring that accurate information is always available to other colleagues and management
• Provide incident management and support to the critical issues escalated by UC Operations team
• Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

Required Skills:

•  10+ years of experience in designing, configuring, implementing and supporting Cisco UC and UCCE Contact Center solution
• Advanced level experience with Cisco Unified Contact Center Enterprise (UCCE). Ability to design, modify and support ICM and CVP Scripting. 
• Experience designing, configuring and supporting Cisco Unified Communications infrastructure (CUCM, CUC and IMP)
• Knowledge of the Contact Center technology Eco-System and how it is evolving and leveraging cloud capabilities for Intelligent routing, Context Services, AI and Biometric
• Knowledge of Cisco UCCE integration with Upstream Works for Omni-channel collaboration and CRM integration
• Detailed understanding of Cisco Webex Contact Center design and implementation
• Understand Contact Center product and software life cycle and capacity planning
• Knowledge of Verint Voice Recording and WFM integration with Contact Center
• Experience with Voice Gateways (SIP and Analog), Dial Plan and Cisco Unified SIP Proxy (CUSP)
• Strong troubleshooting skills accompanying creative thinking to resolve complex and non-complex issues.
• Must possess excellent customer service, follow up and organizational skills
• Outstanding written and verbal communications skills complemented by proven expertise in relationship building and management.
• Understanding of ITIL standard methodologies and processes
• Knowledge of Cisco Voice Gateway, CUBE and Protocols (SIP, H.323 and MGCP)
• Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)
• Experience creating power point slides to explain technical solutions and presentation. 

Nice to have skills:

• Programming/Scripting experience (Visual Basic/Python, etc.) is a plus

Valid Locations:

• USA (Princeton or New York or Delaware or San Francisco).
• London (UK)
• India (100% remote position)
• Mexico (100% remote position)
• Colombia (100% remote position)
• For US and UK candidates located in selected states/cities: Will need to work on a hybrid model with up to 3 days working from the office and up to 2 days working from home.

Additional Considerations:

• Candidates applying for USA location: Need to have legal status to work for a US-based company, no C2C visa sponsorship is available for this position.

Job Title: Customer Care Specialist – REMOTE

Description:

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

The Customer Care Representative I’s primary role is to manage inbound calls by providing order placement, service dispatch, technical product assistance and order issue resolution support to Customers as well as cross functional groups within HuFriedyGroup (HFG). Inidual is responsible for managing calls from multiple queues ensuring department objectives are met and supporting the Dental product line and services.

This is a FULLY REMOTE position. Work from home anywhere you choose in the continental U.S. during standard business hours (Your schedule will be an 8 hour shift between 730AM – 530PM CST.)

What You Will Do

• Professionally handle incoming requests from Customers and internal partners and ensure that all tasks are performed and issues are resolved both promptly and thoroughly.
• Accurately and efficiently record Customer purchase order data into SAP and Salesforce; orders are received via phone, fax, email, EDI and Internet.
• Process repair services through Salesforce according to Customer requests.
• Send information to Technicians; escalate as needed.
• Monitor Salesforce until repairs are accepted by the Technician.
• Manage Customer response level as indicated to meet Customer expectations.
• Investigate product backorders, freight shipments, and invoice inquiries providing Customer with up-to-date information.
• Educate Customer on product inquiries and further reinforce the information with product literature utilizing HFG Intranet and website, Product Managers, or internal reference materials.
• Research availability on service parts.
• Quote service parts per Customer request.
• Makes and receives calls with the intent of selling products or services.

What You Will Do

• Must be knowledgeable on where to send what repairs and returns including responding to inquiries about HFG products and services…
• Provides order, repair and return estimates and re-estimates to representatives and Customers. Responds to inquiries regarding timely turnaround times and responds to various other Customer inquiries.
• Researches and resolves complaints.
• Research Customer inquiries on product functionality; may require interaction with HFG Clinical or Product Manager to ensure Customer needs and expectations are met.
• Confirm order sell price is in compliance with HFG price
• Interface with freight carriers and Corporate Traffic for shipment routing, tracking and proof of deliveries.
• Facilitate cross functional communications to ensure proper account setup, orders are free of account or item holds, tax issues are resolved and products are shipped to meet Customer requirements.
• Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint.
• Run daily reports including un-booked order, process hold, credit card authorization failure and specific product reports as needed.
• Provide post-order management support including issue resolution.
• Utilize available resources to update or increase knowledge on products, systems, procedures, procedures and Corporate initiatives.
• Other duties as assigned

What You Need To Be Successful

• High school diploma required with 1-2 years business experience (direct contact with Customers and Sales)
• Bachelors degree in Business or related discipline preferred with 0-2 years business experience
• Self-starter

What Will Help You

• Bachelors degree in Business or related discipline preferred with 0-2 years business experience

Skills Required For Success

• Strong decision-making skills; understands how decisions impact the Customer and the Company
• Strong analytical and problem-solving capabilities
• Must demonstrate a high level of professionalism and integrity
• Excellent communication skills – written, verbal and presentation
• Ability to handle multiple demands from many people and prioritize effectively
• Ability to maintain composure under pressure and demonstrate a “can do” attitude
• Able to work well within a team

What STERIS Offers

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter.

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID: 31021

Job Category: Customer Operations/Customer Support

Des Plaines, IL, US, 60018

Nearest Major Market: Chicago

Customer Support Specialist

REMOTE

Jacksonville, Florida, United States

CE Broker

Full time

Description

CE Broker is a growing tech company based in Jacksonville, FL. This is a remote, contract-to-permanent full-time Customer Support Specialist position. This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it’s meaningful work with a real impact – assisting licensed professionals to track their continuing education needed for license renewal! This is a fully remote position and employees can work from anywhere in the United States.

Shifts will be from 11 am – 8 pm Eastern Time, Monday-Friday, with earlier shifts possible as they become available. Pay for this position starts at $18 per hour and aligns with an employee’s experience level and geographic area.

Check out your future coworkers at CE Broker’s Instagram page!

Responsibilities include:

• Primarily assisting customers via inbound phone calls
• Provide delightful customer service through casual, unscripted conversations
• Answering customer emails to the general support inbox
• Provide customer feedback and data to internal teams across the company
• Maintain detailed product knowledge to engage in consumer education and support sales efforts
• Write internal documentation and tutorials

Requirements

We’re looking for someone who…

• Writes in a clear and concise manner
• Enjoys teaching others and explaining technical concepts
• Has patience to listen and grasp what customers are trying to accomplish
• Knows how to communicate and help in a friendly, professional manner
• Has 2+ years of previous contact center experience with a track record of success handling online chats and email
• Is a continuous learner, proactively pursues growth and learning
• Pays high attention to detail
• Has functional knowledge of computers and can perform basic troubleshooting to resolve minor computer issues.
• Holds an Associate degree or higher (preferred)
• Has ongoing access to a quiet workspace to conduct professional business.
• Has a reliable broadband internet connection (minimum 3 MB upload, 18 MB download required) with ethernet connection capability.

Benefits

About CE Broker:

CE Broker and EverCheck are sister products under one umbrella. CE Broker tracks continuing education for over 3 million licensed professionals across 130+ regulatory boards and is on pace to add an additional 1 million users in 2022. EverCheck’s software reduces administrative burden for our 375+ partners in the US, helping their in-house healthcare heroes to focus on patient work instead of paper work. We’re on a mission to make the experience of administrative work better for every healthcare worker in the US.

Benefits and Perks for CE Broker employees include but are not limited to:

• Multi-year award winner for Best Company to Work For by both Florida Trend and Outside Magazine.
• Wellness benefits: monthly fitness allowance and discounts on organic produce delivery programs.
• Balanced Lifestyle: paid holidays and monthly PTO accrual and paid holidays, including your birthday time to volunteer.
• Medical, dental, and vision benefits
• Pursue Growth and Learning Fund – generous company assistance for professional development endeavors.
• Company provided computer and peripherals.
• Retirement plan with company matching.

This full-time position is scheduled to work 40 hours per week unless otherwise required by project activities. The target pay range for this position starts at $18/hr, commensurate with experience and geographic location market value and accompanied by our full benefits package.

We are an equal opportunity employer and value ersity at CE Broker and EverCheck. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified candidates from all backgrounds are encouraged to apply.

Support Specialist

• Remote GMT+3-6 Hours (Additional Requirement Overlap 1 Day Each Week With PDT)
• Full time
• Engineering

OverviewApplication

About Replit

About the role

• You will be providing email, chat, and social media support for Replit users.
• You will be helping users solve technical issues and collaborating with engineers.
• You will create and update resources for the support team’s internal knowledge base.
• You will be collecting and communicating feedback from our users to the engineering and product teams.
• You will help create and maintain user-facing product documentation.
• You will have opportunities to work on your own projects.

You should apply if you:

• are fluent in English and have excellent written and verbal communication skills.
• love helping people.
• are a fast problem-solver.
• possess technical knowledge and troubleshooting skills.
• are interested in programming.
• are compassionate.
• want to be part of our support team for a while.

Even better if you:

• are an active Replit user.
• have worked at an early-stage startup.
• have experience providing customer support for developer tools.

What we value:

• Radical thinking
• Curiosity
• Moving with urgency and focusbe relentlessly resourceful
• Being kind, caring, and thoughtful

Want to Learn More?

• Replit Product
  • Getting started with Replit
  • Repl from Repo
  • Replit Multiplayer
• Interviewing + Culture
  • My First Software Engineering Job Interview
  • Life at Replit
  • Operating Principles
  • Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Slingshot is looking to hire a Customer Experience Representative, Part-Time to join their team. This is a part-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Verikai is an insurance technology company changing the way the industry views risk with true predictive analytics. Our well-established database includes over 4,000 behavior attributes for 250+ million people in the United States and provides deep insight to these iniduals’ true health risks. With this data, we help insurance companies improve underwriting precision, speed and efficiency using alternative data and machine learning – and ultimately, we provide consumers and small businesses with greater access to a broader range of insurance products.

Verikai isn’t your typical startup. And we aren’t looking for typical employees. For starters, we are a fully remote organization, meaning your home base can be your sofa, your favorite café, or a (wifi-equipped) cabin in the woods. All you need is your brain and a laptop…and we provide the laptop. We’re looking for people who want to do inspired work for a higher purpose. We are a growing and well-funded tech startup with a great product and even better ideas. If you want to make an immediate impact on the way the insurance industry operates while working in a fun, fast-paced and supportive environment, you’ve come to the right place.

You are the champion for and the voice of the customer. Customer Success is part art, part science, and all passion. This role will be critical to Verikai’s long-term success. You will be working externally with customers as your top priority, but also act as a conduit back to Verikai Leadership, Sales, Product, Engineering, and Marketing.

As a Customer Success Manager, you will oversee 15 – 20 accounts to ensure customer success, resulting in annual renewal and retention. You will need patience with a consultative-teacher mindset given our product is on the forefront of disrupting predictive modeling and underwriting within insurance. Helping customers fully understand our product, our modeling scores, and how to implement them into their current underwriting process will be the key to your success.

We are looking for a proven Customer Success Manager who is a world-class customer advocate, has an entrepreneurial spirit, endless patience, and steely determination to drive results with our customers. If you are a proactive problem solver that can anticipate the customer’s problems even before they do, a relentless evangelist for the customer, and are fanatical about maximizing Verikai’s value to customers, then we want to hear from you!

This role is 100% remote within the United States

• Responsible for onboarding newly signed customers relying on strong knowledge of our product and models and customer’s methodology/processes
• Oversee a group of accounts with the goal of yearly retention and revenue expansion
• Establish a regular cadence of communication with your accounts
• Act as the customer’s strategic thought partner: understand their business goals and strategic imperatives throughout the customer lifecycle by utilizing a value driven approach
• Ensure customer’s overall objectives are being met and correct utilization and adoption of Verikai’s products are driving goals and outcomes
• Establish long term relationships with primary customer stakeholders
• Proactively communicate to customers the product roadmap, focusing on high impact features and functionality that will further drive adoption and retention; upselling and cross-selling new product versions
• Identify and manage customer escalations to drive resolution internally with stakeholders and externally with customers
• Partner closely with Sales and Leadership to mitigate churn risk and ensure ongoing customer success
• Participate in events / seminars and maintain a deep understanding of the workforce management space
• Prepare and execute on customer success plans
• Partner with Sales on new prospects and cross sell opportunities regarding the transition of accounts, roles and responsibilities
• Partner with marketing and PR teams on building customer references and user stories
• Responsible for key customer success metrics, including customer churn and renewals

• 3+ year's previous experience directly engaging and managing customer accounts and relationships
• Worked previously within customer success, technical sales, account management
• Background in insurance and or insurance software is highly preferred
• Background in modeling/data desirable
• Strong technical acumen with proven ability to learn technical products, develop technical knowledge and apply new skills in a high paced environment
• Excellent verbal and written communication skills
• Strong teamwork and communication skills are a must
• Highly organized, professional, and mature
• Entrepreneurial and knows how to succeed in a start-up environment
• A natural problem-solver who can be effective with limited information
• Strong presentation skills and ability to demo solutions
• Project management skills to manage customer issues and escalations
• Executive presence: professional and polished with the ability to create credibility with C-level executives

Perks

• Competitive compensation 
• Health, dental, and vision
• 401(k) plan
• Unlimited PTO + generous paid holidays (including Thanksgiving and winter breaks)
• Ego-free, open-door policy
• 100% remote company—you can literally work anywhere with just your laptop and an internet connection
• Employer-paid meal delivery program via GrubHub
• Customer-focused, innovative environment
• Flat organizational structure
• Team offsites, happy hours, lunch n’ learns

SteadyMD is a technology company and healthcare provider that delivers high-quality telehealth experiences for consumers, employers, digital health companies, and clinicians in all 50 states. We take pride in the fact that our core values are integrated into everything we do. Our focus on integrity, collaboration, flexibility and ownership have allowed us to create a erse team of iniduals who work well in ambiguous, fast-paced situations and can quickly integrate a large number of new tasks into their workload.

• Own the relationship with your clients and their stakeholders and be responsible for the outcomes of each of your programs
• Establish clear client retention goals and oversee profit and loss (direct margin) of your client program
• Manage multiple CS team members. Provide support, direction and growth opportunities. Ensure they understand and fulfill their responsibilities
• Facilitate cross-functional team discussions, negotiating and providing direction while not having direct authority
• Partner closely with Project Management and other departments to ensure optimal operational efficiency by tracking progress and results across all clients and programs
• Serve as trusted advisor to clients by helping them design and implement programs that meet their business needs
• Drive the monthly process around reporting, forecasting, and analysis of client programs
• Partner closely with your clients to independently resolve challenges involving project strategy, scope, and direction
• Travel on occasion to meet with clients, develop rapport, and strengthen relationships
• Represent SteadyMD with polish and professionalism

Requirements

Key Competencies

• 5+ years of experience in a Director of Client Success (or similar) role
• Ability to lead, motivate, and cultivate direct reports
• Solution-focused work ethic with a high degree of flexibility
• Self-sufficient, and able to work well in an ambiguous, fast-paced start-up environment
• Relationship focused, and passionate about quickly establish rapport based on trust and respect
• Outstanding communication, organization, presentation, interpersonal, and time management skills
• Data-driven. Can work with large data sets to develop meaningful insights, identify patterns, and produce digestible reporting that leads to recommendations and action.
• Excellent competency with modern collaboration tools (Slack, Jira, HubSpot, Google Suite)

• Exceptional ability to communicate and foster positive business relationships

Benefits

• An environment that is focused on disrupting the status quo and challenging conventional professional norms. We are focused on the results you can achieve, not how many hours you spend at a desk

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited Paid Time Off (Vacation, Sick & Public Holidays). Yes, you read that correctly. We trust our employees to make the right decisions for the business, and we also recognize that often means taking time to take care of yourself.
• Opportunity to Work From Home

Stripe is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Stripe - Online payment processing for internet businesses.

About HeliosX:

We are HeliosX. A group of HealthTech start-ups, with fast-growing operations in the UK and USA. We are dedicated to improving the quality, accessibility, and affordability of healthcare for all, and we're doing this through a market-disrupting combination of technology, science and excellent clinical care.

Our brands include Dermatica (personalised prescription skincare), MedExpress, ZipHealth and RocketRx.

This role will be supporting our ZipHealth, RocketRX and MedExpress pharmacy brands and as a Customer Care Advisor your mission is to help new and existing customers to receive quality and affordable healthcare by delivering exceptional service through WOW! Through phone, email, messaging and social media, you will be having conversations with our customers to help them with questions about our products and treatments.

A typical day will involve providing advice to customers with questions about our products, what conditions we treat, what treatments we offer, working closely with our Clinical experts and Pharmacists, and working closely with our pharmacy and dispensing teams to ensure orders are shipped in a timely manner.

The position will involve working across all our conversational channels (not at the same time): phone, email, messaging and social media.

Important things to know:

This is a full-time permanent shift-based position offering 40hrs per week

All necessary equipment will be provided - Laptop, headset, keyboard, mouse and monitor if required

Our earliest shifts begin at 8 am EST and our latest finishes at 10pm EST, 7 days a week. The ability to work a full shift within these hours is a must, including weekends and public holidays

This is a remote position, however, you will have the opportunity to visit our HUB in Florida and meet the team.

Requirements

• Digital literacy is a must for this role. This position is entirely remote, you’ll need experience using digital communication tools to stay connected with your colleagues.
• You’ll need to have a true passion for providing excellent customer care.
• To have a flexible schedule. Our customer care team is staffed to meet our customer's needs, and your schedule will change periodically.
• Excellent communication skills both written and verbal
• You enjoy working in a fast-paced environment and can be versatile! A big part of our team is the willingness to help one another even though it may fall outside of normal duties
• If you’ve got previous experience of providing support using Zendesk, this would be great and also any pharmacy background/qualifications would be desirable.

Benefits

• Pay $18.50 - $20 per hour - Depending on experience
• Generous equity options for every employee
• 12 days paid holiday
• Health insurance (including medical, dental and optical)
• 401(k) Retirement benefits with employee match
• Substantial discounts on all HeliosX group products
• Treat or lunch of your choice delivered to you on your birthday
• Free Kindle, books and HeadSpace account
• Company-sponsored social events
• An awesome team of bright and motivated people to work with!

More Cool Things To Know About HeliosX... 😁

• HeliosX is proudly bootstrapped and self-funded. We haven’t ever brought in outside financing. Since our earliest days this has enabled us to provide freedom to shape the company and its business practices.
• We’re growing quickly and doubled our revenue (GBP30MM) from 2020->2021 while remaining profitable
• We have created a vertically-integrated healthcare network of clinicians and pharmacies capable of prescribing and delivering medicines to over 467,000,000 people in 9 different countries
• HeliosX was created in 2013, we have conducted over 2,190,000 digital health care visits
• We care about our people - we have a 5* rating on Glassdoor!

Manigo is a Banking as a Service company offering businesses of any size white label digital banking, payments and card solutions covering the whole value chain from back to front-end. Manigo’s mission is to enable every business to embed digital banking services into their user journeys without having to handle the regulatory burden themselves.

Enabling businesses to create B2C and B2B products with mix and match turnkey solutions or API integration, Manigo delivers, customizes and operates the proposition. Select the features right for your solution, customise to suit your brand and launch a fully regulatory compliant solution in accelerated time, managed from back to front-end by Manigo so you can focus on what you do best.

Increasing brand loyalty, boosting revenue and joining the cashless revolution is simple with Manigo.

Currently we are looking for:

Client implementation and onboarding Specialist

(Remote, Portugal)

You will be the primary source of contact for our newly signed clients, steering them through the onboarding process. In order to do this, you will quickly need to gain a deep understanding of our clients business, helping them get to grips with how they will interact with our technology so that they can launch their new platform proposition.

Duties and Responsibilities

• Be the primary contact and onboarding specialist for new clients during their crucial set-up period, working with all areas of our business, including product, compliance and tech teams to help firms transition onto our own platform
• Build migration timelines for onboarding new customers helping to keep us and them accountable for actions
• Conduct workshops and detailed product UI and API demos
• Understand any product and tech gaps and determine optimal solutions for delivery
• Work with the compliance team to get legal agreements set-up with our new clients
• Strive to find the balance between onboarding clients quickly and smashing expectations, while at the same time making sure tasks are completed thoroughly and accurately
• Work closely and manage key business stakeholders to ensure onboarding of clients is completed to the highest standard
• Handle queries of all types from clients. These will be hugely erse in nature – and will include legal questions, technical queries related to integrating with our APIs, as well as functionality queries
• Generate MI and reporting analytics – for example identifying recurring issues and feature requests and monitoring trends to drive innovation in the on-boarding process
• Ensure a successful hand-off to our Customer Success team at the end of the onboarding process
• Think of new and unexpected ways to ‘wow’ our customers

Requirements

• A people person with strong and confident communication skills. You’ll be able to easily build rapport and adapt your style depending on the client or situation
• Someone who is interested in technology and hungry to learn and develop new skills. You’ll buy into the fact that technology, particularly the use of APIs, can improve financial services – and specifically wealth management – for the better
• You’re a strong change professional and understand standard methods of programme delivery and can challenge the status quo
• You’re proactive, resilient and comfortable with ambiguity. You’ll like working at a fast pace, thinking on your feet and spinning plates
• You’re empathetic, kind and with bags of innate integrity. You’ll do the right thing, even when no-one’s watching
• Experience in the fintech sector is advantageous

Benefits

• The opportunity to join a highly driven and passionate team building the next big BaaS FinTech provider and make a meaningful contribution to its growth
• Fully remote (no need to relocate) or hybrid work, with (optional) access to our London offices
• Competitive remuneration
• Tech equipment to excel at work
• 25 days holiday per year
• An opportunity to be a critical contributor to the company’s commercial success
• Prospect of joining a passionate team with a high-performance but friendly culture of open communication, collaboration and ersity
• Startup feeling with a well-established organisation

Headhunter / recruiter notice

Manigo does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Manigo will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Manigo explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Manigo.

Tackle is hiring a remote Customer Experience (CX) Operations Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Tackle - Enterprise cloud commerce.

We’re passionate about the English language, and we design software that helps writers and editors produce their very best work. Our product, PerfectIt, is the leading proofreading software for independent editors, proposal managers, medical writers, and publications teams.

We’re a growing, profitable company; and we've been working 100% remote since before it was cool!

You will be the eyes, ears and voice of the company in its interactions with users, as well as our representative when they most need assistance. You’ll ensure that all our customers (regardless of size) experience excellent and timely support in every interaction with the company.

We geek out on the theory and practice that is the essence of great customer support. So we’ll give you the training to become a product expert, capable of fielding questions across both our Windows and Cloud products. And we’ll give you the opportunity to explore what makes customer support so interesting and important.

We get our best innovations from customer feedback, so you’ll develop great relationships with our user base (while also setting realistic expectations). You’ll join our online forum and help build the community of users there. You’ll track everything users report to us and feed that back to our engineering team so that we understand customer pain points and can prioritize improvements.

In addition to customer support, you’ll lead on detailed investigations. We’re looking for someone with an inquisitive mind who loves to explore how language software can produce erroneous results.

Our customers write and edit documents professionally. So it helps to have a deep understanding of writing and editing documents. We’re looking for someone who has opinions on apostrophes and a stance on the Oxford Comma.

Your responsibilities will include:

• Be the first point of contact for customers and ensure we provide quality customer support across all accounts
• Write FAQs and other support materials
• Represent us in user forums, build strong relationships with customers and engage with their feedback

You will report directly to the Customer Support Manager, so you must be self-motivating and able to get things done independently.

Requirements

You’re outgoing, patient, and love talking tech with customers. You’re independent and reliable. You’re a great listener, curious about everything, and love asking questions and solving user problems.

You have:

• A university degree
• Two years or more of experience in technical support in software
• Demonstrable interest in writing, editing or the English language
• An ability to work from home on a PC with Windows, with an appropriate set-up for professional video calls

You must be based in the UK and planning to work exclusively from the UK.

Benefits

Intelligent Editing is committed to being an equal opportunity employer. We aim to create a workplace that celebrates ersity. We do not tolerate discrimination. Our users are keepers of the written word, and we stand with those working to shine a light on all forms of exclusion and inequality. #BlackLivesMatter.

• Work from anywhere in the UK (we work 100% remote)
• Private healthcare and life insurance
• Annual £500 equipment allowance
• Annual £500 personal development allowance
• Annual £250 a year towards gym membership
• Annual company away day
• Charity donation matching
• Be part of small, profitable startup (employee #25)
• Potential to grow your career in a choice of directions
• Contract: Full-time
• Salary: £32-38k (overtime also available)

Application deadline: 25 September

We grade applications based on the quality of writing in your application form, so please answer all questions in full.

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. 

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

As a Client Executive at Paymentology you will be responsible for providing excellent service to clients in Brazil. Our main goal is to be a “trusted advisor” to our clients not just a “service provider” when it comes to payment solutions. 

You will be the go-to person for a portfolio of clients and ultimately be responsible for driving a positive experience for them. This includes building a solid relationship with them from Day One, resolving all issues either independently or with the help of internal teams, and making sure that our products are being used optimally in order to maximize success for both the client and Paymentology. 

We already have a team of amazing Client Executives who work across four different continents and now we need you! 

Paymentologists take pride in being agile and responsive - so we’ll look to you to ensure that client requests are acknowledged and resolved as fast as possible, either on your own or by coordinating with internal teams. Establishing and maintaining strong client relationships will be achieved through regular on-onsite visits, telephone/ Skype/ Zoom calls, and email communication. 

You’ll be an expert on each client’s line of business, act as their strategic partner, and identify opportunities to upsell Paymentology products to ensure continuous growth in Paymentology’s transactions and revenue. 

If you are not already, you’ll soon become an expert on payment processing. With our help you’ll be able to speak knowledgeably on Paymentology in particular, be able to talk fluently about our products and technology and how they can meet clients’ needs. 

In addition to supporting our clients, you’ll work closely with our global partners (Mastercard, Visa, banks, etc), suppliers and other partners, plus internal teams like Customer Support and Tech. 

You will work alongside the New Business team during the new client rollout phase to ensure a seamless transition and positive experience for the client as they prepare to launch our product. 

As a technical system expert, you will be able to troubleshoot and resolve any issues during the process of setting up new card programs. 

You will also be involved in training and educating the Support and Reconciliation teams on the specific needs of your clients. 

You’ll be front facing; navigating your way through the tough conversations, negotiations, and facilitating conflict resolution when needed while keeping in mind that top-notch service is at the heart of what we do. 

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale. 

What it takes to succeed:

• 5+ years of relevant account and relationship management experience, supporting premier/enterprise-level clients, in fintech or SaaS companies 
• Exceptional customer orientation and advocacy mindset
• Fluent English and Portuguese skills (written and spoken) 
• A tech-savvy brain with the ability to understand how our products tie into payment processing 
• Comfortable with ambiguity and operating in an environment synonymous with change 
• A strong sense of urgency and the ability to jump on client requests as they come up 
• A mentality of “the customer comes first” and a willingness to go the extra mile to prove it 
• Ability to travel as needed to ensure adequate on-site interaction with the client 

This is a full-time, remote contractor role open to candidates based in Brazil.

Title: Team Leader (Customer Support)

Location: Remote

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

Roles & Responsibilities:

• Create an inspiring team environment with an open communication culture
• Set clear team goals & oversee the day to day team operations
• Hiring, induction & coaching of team members
• Deliver the key metrics for customer support
• Responsible for ensuring schedule adherence by agents & desired productivity levels
• Monitor performance trends of the team members on various support metrics
• Analyze training needs & conduct 1-2-1 coaching sessions for bottom quartile agents
• Encourage the team towards customer-centricity & recommend process/product enhancements
• Listen to team members’ feedback and resolve any issues or conflicts
• Initiate consequence management steps as per company policy in case of consistent low performance by team members
• Delegation of tasks to high potential team members to build a culture of learning & development in the team
• Conducting weekly reviews & documentation of feedback
• Suggest & lead team building activities for team motivation & better rapport

Skill Set requirement:

• Minimum 2 years of Team leader experience
• Excellent communication skills
• Strong computer skills specially MS-Office
• Ability to motivate the team towards defined goals
• Strong negotiation skills & self confidence
• Thinks outside-in – placing company & customer interests above team
• High on integrity & analytics skills

We're growing! Don't miss the opportunity to be part of our global team as our Customer Success Agent.

At iVisa we believe that traveling should be simple. That's why over 1.1 million travelers have chosen us to facilitate their photos, passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 100% year on year. We know our biggest strength is our people and we're looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!

A successful Global Customer Success Agent at iVisa will model a quick thinking, self-starter approach, and must be able to work remotely within a global architecture. On occasion, the Global Customer Success Agent will need to get on a call with a customer or embassy for customer assistance. The Global Customer Success Agent at iVisa is expected to be a subject matter expert in one of iVisa's products, and expert in the field of international travel, being able to provide answers to customer questions and proactively assist in preparing [documents] for travel.

• Provide support to customers via Intercom (chat and email), Whatsapp and calls via Aircall throughout the shift.
• Seek to improve customer satisfaction with each conversation.
• Work side-by-side with processing agents, ensuring customer updates are properly documented in our internal systems.
• Attend all meetings as scheduled.
• Become SME (subject matter expert) in one (1) iVisa processing area, and one (1) iVisa product.

• 6 months in bilingual customer service.
• Advanced English.

• Remote-first: work from everywhere.
• The opportunity to collaborate and learn from Data Analysts , UX Designers, Software Developers, Engineers and many other experts.
• Work in a hyper-growth, dynamic and international environment. Run in a highly tech-minded company with top of line tools.
• The opportunity to help build a company that will continue to redefine the travel industry.
• Transparent company culture with flat hierarchies (and super cool coworkers).
• Lots of responsibility and a real chance to make an impact.

Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes. 

Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.

For more information, explore our solutions at therapybrands.com. 

The Customer Care Specialist  is the second escalation point within the Customer Care Team for issues that cannot be resolved. In this role, you are a subject matter expert in our products, and you’re responsible for troubleshooting and resolving complex non-generic customer issues requiring detailed systems and applications knowledge. 

Responsibilities:

• Responsible for working with the client to resolve non-standard technical and workflow issues
• Responsible for having extensive product and industry workflow knowledge
• Provide product training and act as mentors 
• Responsible for escalating technical issues that could not be resolved 
• Act as a back–up 
• Provide after-hours coverage as part of an on-call rotation schedule for SLA support as needed
• Work continuously to increase product knowledge by reviewing escalated cases on a weekly basis
• Create technical bulletins to serve as a job aid and expand the knowledge base for handling support issues
• Ensure that all actions and discussions pertaining to issues escalated  are completely documented in the CRM system
• Ensure customer and partner inquiries are responded to within established timeframes and customer care and technical support service levels are achieved
• Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.
• Responsible for maintaining and deploying systems via automated methods
• Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems
• Other duties as assigned
• Document, maintain, upgrade and replace hardware and software systems
• Maintain, analyze, troubleshoot and repair computer systems, hardware and peripherals
• Provides end user training where required
• Agile working across Customer Experience spaces when needed, including Success, Services, and Implementation/Training
• Knowledge Base content creation and cultivation, special projects, customer communications, product and tooling integration and validation, etc.
• Infrequent/occasional travel may be required for initial training and/or annual retreats

Core Competencies Needed for Success in the Role 

• Outstanding customer focus skills
• Outstanding communication skills
• Outstanding technical and functional skills
• Outstanding data gathering and analysis skills
• Outstanding interpersonal skills 
• Outstanding adaptability and stress tolerance; ability to shift between projects/tasks to keep up with workload
• Highly self motivated and directed, with attention to detail

Thrive@TherapyBrands

Thrivewithus

• 3-5 years of experience in providing customer service
• 2-5 years of technical support experience 
• 1-3 years of experience working in a remote environment preferred
• Excellent written communication and verbal skills, as well as strong listening skills
• Possesses strong customer relation skills
• Ability to handle multiple priorities
• Must speak fluent English
• Perform in an effective and timely manner all the tasks required
• Work collaboratively with other departments (e.g. Development, Product, Sales)
• Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions
• Methodically resolve the more difficult and complex production issues reported by customers and partners
• Experience working remotely and/or with distributed teams is a plus

All your information will be kept confidential according to EEO guidelines.

At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote ersity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a erse community. ​

​We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. 

Therapy Brands is an equal opportunity employer. 

Billing Support Representative at Mental Health Startup (Full-Time, Remote)

at Grow Therapy

Remote

About us:

We’re on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving insurance-accepting private practices. We’re creating game-changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety from the pandemic, the need for accessibility is more important than ever.

To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $90M from top VCs and angel investors, including TCV, Transformation Capital, SignalFire, Village Global, CoFound, and leaders of Oscar, Nurx, Quartet, Airbnb, and Blackstone.

About The Role

We’re looking for a self-starter who enjoys a fast-paced work environment and wants to be the first line of communication between us and clients. As a Billing Support Representative, you’ll be responsible for (a) being the face of Grow Therapy to our providers (who include therapists, psychiatrists, nurse practitioners, and more!) as well as patients and (b) responding to billing questions quickly and accurately. You will spend most of your time using chat to effectively answer questions. You’ll report directly to our Provider Support and Billing Lead and will work closely with her to refine and execute best-in-class customer support, and build strong relationships with mental health providers. From day one, you’ll get exposure to what it’s like to build a business from the ground-up and you’ll be able to drive real impact. Weekend coverage is required for this role – full days on Saturday and Sunday.

You’d be a great fit if…

• You love providing top-notch customer service.
• You are a quick study who can learn how our platform works and leverage it to answer complicated questions
• You enjoy solving problems through conversation and can work with a provider or client to provide timely information and answers.
• You have strong oral and written communications skills, and you feel comfortable speaking with our mental health providers and patients
• You would enjoy serving as the voice of Grow Therapy.
• You are a self-starter who can dependably and reliably execute tasks.

Requirement:

For your application to be reviewed, please complete and submit this form.

Benefits

• The chance to transform the mental healthcare landscape and drive impact from day one
• Our dedication to mental health guides our culture. Wellness benefits include unlimited PTO, winter break, Mental Health Mornings (2hr each week), wellness stipend, team meditation, lunch on us, and so much more!
• Comprehensive health insurance plans, including dental and vision
• Flexible working (hybrid of in-person & remote), relaxed dress code, office pets
• Continuous learning opportunities which include dedicated learning days, generous learning stipend, and monthly mental health workshops
• Strong ownership of your work, mentorship, and unbounded leadership opportunities. You’ll have the opportunity to help build a rapidly scaling organization
• Competitive salary

People for People is looking for a Social Media Marketer! Do you have a passion for Social Media & Community Management and do you know all the ins and outs of Social Media Marketing? Read on!

We are a collective of entrepreneurs - initiated by the founders of bunq, Picnic and MessageBird - who strive to support people of all nationalities who seek safety and asylum in the Netherlands by taking action to meet essential needs and build humane and dignified living conditions (peopleforpeople.info).

We are currently looking for a Social Media Marketer who can manage the People for People channels on social media, manage the community on our Whatsapp group, improve the content strategy and advise internal stakeholders. Di you know how to use all different social media channels to reach the largest possible audience? Then we can really use your help!

As a Social Media & Community Manager you will:

• Be responsible for the social media campaigns of People for People

• Be responsible for our community on Whatsapp

• Create social media posts to keep all our followers involved in the People for People activities

You’re a good match if you are:

• Availability (Preferred right away)

• Minimal availability 1 hour a day

• Period of commitment: preferable at least a month

• Personality: independent, go-getter, experience within role

• Affinity with (social) media

• Knowledge of the various social media platforms and know how to optimally use then inidually and in combination

• Excellent communication skills

Perks: 

• Supporting people in need

• Work with a great team of enthusiastic people

• Access to a large network of partners

• Optional: Free workplace (and lunch) at Aimforthemoon, in the Amsterdam Houthavens 

*Please note: parttime roles (<3 days) are volunteer based, dedicated roles (>3 days) can be compensated. We mainly looking for volunteers.

We have a young culture and hold ourselves to the highest standard, while still having fun.

We are looking for a team member to take lead on client communications and help bridge the communication gap between our team of marketers and our clients (E-commerce Stores). This is a fast-paced position and has the highest salary CEILING once performance numbers are hit.

We need someone who is confident in what they are saying and is very organized to be able to balance multiple ongoing projects and campaigns.

Talent is a big part here but the standard you hold for yourself as well as your ability to 'get it done no matter what will be more valuable in this opportunity.

E-commerce and marketing experience are definitely necessary, otherwise, there might be a training period mandatory if you are accepted.

We are a world-class team of 80 and the average age of a team member is 27.

DO NOT APPLY HERE IF:

• You do not consider yourself at least GREAT at communication and organization.
• You cannot handle a young culture
• You do not take criticism well
• You are here for a short-term job and not to GROW financially, mentally, and as a company

Softwares Used:

• Clickup.com (Task Manager)
• Slack
• Google Drive/Gmail

Client Success Manager Roles & Responsibilities

• Onboarding Process
• Offboarding Process
• Make sure every task gets accomplished by the due date.
• Make sure the team is following SOPs & training.
• Media Buyer Management
• Graphic Designers Management
• Video Editors Management
• Make sure every client is hitting their KPIs.
• Reviewing KPIs dashboard.

Customer Support Specialist

Fully Remote

Full-time

Part-time

Our company is seeking iniduals, experienced in providing an incredible level of customer service for those interested in exceptional adventures. You will interact with clients, seeking information on various locations and venues. We provide all the training you need to become a successful Customer Support Specialist in the travel industry. Do you want to have fun every day, learning about different destinations and all the activities those places have to offer?

Job Responsibilities:

• Interact with clients and identify travel needs
• Conduct research and determine best deals for the client's chosen destination, keeping a defined budget in mind
• Maintains a good relationship with vendors
• Coordinates various pieces of a travel package, ensuring that the client's travel goes as smoothly as possible.
• Books all parts of a travel package

Work Hours and Benefits:  

As a Customer Support Specialist, you work remotely, from the comfort of your home. You can determine when you work and where you work. As a member of the travel industry, you have numerous travel perks including earning free cruises, theme-park tickets, and travel discounts. You have access to group discounts on insurance.

Qualifications/Skills:

• You must be 18 years of age or older
• You must have a high school education or equivalent
• You must be organized and have strong communication skills
• You will be trained for Travel Certification
• Sales background is preferred, but not required
• Hospitality background is preferred, but not required
• You must have a smart phone, tablet, and/or computer/laptop and reliable internet access.

Why not give the travel industry a try? If you love an adventure or want to learn more about the destinations of the world, you should join our team. What do you have to lose? Let's go see the world!

JC Whimsical Travel is an Equal Opportunity Business

Customer Support Specialist (Remote)

REMOTE

Los Angeles, California, United States

Operations

Full time

Meet your family’s new favorite PJs. Unbelievable softness. Adorable prints. Effortless functionality. At Little Sleepies, we make buttery soft bamboo viscose sleepwear that your whole family will love. Created by a mom, our PJs are thoughtfully designed for long-lasting comfort and maximum cuteness!

We are looking for an enthusiastic and highly motivated Customer Support Specialist with experience in direct to consumer eCommerce transactions to enhance our customer experience team. In this role, you will be the primary and first point of contact for customer inquiries through different channels including email, social media channels, and/or chat (e.g., Gorgias and Facebook). This role requires excellent interpersonal communication skills, intuitive empathy, and impeccable writing skills.

Schedule: This role will need to work either the Tuesday through Saturday or Sunday through Thursday shift. Our busiest hours are from 9:00 am to 8:00 pm Eastern time; we offer flexibility on schedules.

Additionally the incumbent must be available for weekly team meetings and monthly All-Hands Company meeting.

Location: This is a remote position located anywhere in the United States. No VISA sponsorship is offered for this position.

Your Responsibilities

• Provide knowledgeable answers to customer inquiries regarding the product and the brand maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Understand the customer’s needs and execute the appropriate policies and procedures that best serve the company and customer.
• Responding to customer inquiries in a timely and effective manner via email, social media, or chat applications.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns to provide the highest level of customer care in the industry.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments using Gorgias.
• Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries.
• Able to handle a high volume of emails and messages from customers while creating a positive experience.
• Thrive in an environment with high performance standards.
• Become a raving fan of all things Little Sleepies and able to communicate effectively about our products and services.

Requirements

• High school diploma or equivalent combination of education and experience.
• 3 years of customer service experience in a DTC, eCommerce industry
• Strong attention to detail
• Proficient computer skills including Google products (or equivalent such as Zendesk, Freshdesk)
• Experience with Shopify and social media platforms such as Facebook
• Professional demeanor and attitude
• Excellent written and verbal communication skills
• Time management multi-tasker, able to prioritize projects and follow up with customers in a timely manner
• Proactive with a strong sense of urgency
• Experience with communication escalations
• Highly empathetic
• A no task is too small’ attitude willing to jump in as needed to support the team.

Benefits

• Health, dental, and vision insurance.
• Paid time off, vacation.
• Sick days.
• Paid holidays.
• Short and long term disability.
• Life insurance.
• 401(k)
• Employee Assistance Program.
• Flexible Spending Accounts.
• Home office stipend.
• Internet stipend.
• Company discount.
• Team building activities.
• Company-issued computer.

Customer Service Representative (remote)

Remote

Full Time

Mid Level

COMPANY DESCRIPTION:

Blue Acorn iCi is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enable clients to navigate large-scale, digital transformation programs.

Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology and more.

Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands!

OVERVIEW:

Blue Acorn iCi is looking for a remote Customer Service Representative to join our team who is available to work weekdays and occasional weekends. We have three available shifts (all listed in Eastern Standard Time Zone): 1:30pm – 10:30pm, 3pm – 11pm, and 9am – 5:30pm. The representative must have the ability to work fully remote, i.e. access to reliable wifi connection and a quiet workspace during their shift. Blue Acorn iCi will provide all necessary technology and equipment. If you have experience supporting customers virtually (phone, email, or chat) and are eager to jump into a new career opportunity, please apply!

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Assists consumers in a professional and courteous manner
• Become the product expert, and efficiently respond to customer inquiries
• Answers incoming calls under company guidelines and KPIs
• Proactively sells client’s products and offers up-sell/cross-sells opportunities consistent with training and departmental policies
• Services our customers in a manner that is reflective of our Quality Service & Monitoring guidelines.
• Creates brand awareness while engaging with customers
• Inputs orders into computer following company guidelines and protocol
• Handles and resolves all consumer issues and problems
• Handle all escalated calls professionally with little need to transfer to a coordinator
• Provide white glove customer care
• Assure that customers receive courteous and prompt service by being available to take calls/chats/emails
• Works to meet the established performance goals
• Must be able to work on multiple platforms
• Provides on-going suggestions for improvements in programs, systems, and procedures within the Contact Center
• Summarizes and documents all pertinent customer comments and suggestions
• Fulfills the attendance and punctuality requirements of the job
• All other duties as assigned

QUALIFICATIONS:

• H.S. Diploma or G.E.D. preferred
• Prior customer service or office experience preferred
• A genuine passion for the Customer Service Industry and sharing your compassion with others
• Working knowledge of Gmail, Google Sheets, Google Docs and Google Calendars
• Good organizational and communication skills; pleasant phone manner; clear verbal communication- no slang, excellent grammar, excellent written communication skills
• Weekend availability

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Senior Payment Coordinator (Head Start)

Location US

Job ID 2022-2590

Category Administrative

Type Salaried Full Time Employee

Overview

DLH Corporation serves federal government clients throughout the United States and abroad delivering technology enabled solutions in key health and human services programs. The Company’s core competencies include secure data analytics and statistics, clinical trials and laboratory services, a full suite of public health research offerings, performance evaluation, system modernization, operational logistics and readiness, and strategic digital communications. DLH has over 2,000 employees serving numerous government agencies. DLH’s portfolio consists of Defense & Veteran Health Solutions, Human Services Solutions and Public Health & Life Sciences.

Responsibilities

Under the supervision of the Payment Manager, this position works in collaboration with the Payment Manager to ensure Head Start review-related payments are accurate, timely and meet established guidelines and requirements.This position also reconciles invoices, credit card statements, and expenses for travel, hotels, and car rentals.

Essential Duties

• Process reviews and cash advances for staff and Reviewer Consultants
• Serve as a backup to the Payment Manager, when needed
• Manage and plan the workload for Payment Coordinators, temporary staff, and consultants
• Monitor and resolve Microsoft Dynamics (NAV) Time and Expense access issues
• Reconcile, quality check, and approve Standardized Invoices and Travel Expense Reports
• Triage and resolve Reviewer and staff payment issues
• Reconcile air, hotel, and car rental bills, conduct research to resolve billing discrepancies
• Create and maintain a tracking system for reconciliation of air, hotel, and rental cars expenses/invoices
• Provide training for new and current staff as needed
• Prepare monthly and ad hoc production reports
• Participate in special projects independently or as part of a cross-functional work team
• Other duties as assigned

Company Core Competencies

• Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
• Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
• Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Role Based Competencies Professional Track

• Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
• Computer Skills: Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers to improve productivity.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.
• Personal Organization: Keeps information organized and accessible, maintain clean/functional workspace, work systematically/efficiently, manage time well.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.

Qualifications

Education

Bachelor’s degree in related field and 2+ years related experience or equivalent combination of education and experience.

Basic Compensation: $67,000 – $72,000

The salary offered within this range will be based on the selected candidates skills, experience, education, market data, and internal parity. DLH may offer other rewards that may include performance incentives and program-specific awards. An applicant’s salary history will not be used to determine compensation.

Benefits: DLH Corp offers our employees an excellent benefits package including: Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services and more. We want our employees to save for their future, therefore we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-Learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.

DLH is committed to fostering a erse workforce and is proud to be an Affirmative Action/Equal Opportunity Employer of Minorities/Women/Protected Veterans/Iniduals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, national origin, veteran status, disability, or any other classification protected by law.

Customer Support Manager – Evenings

• Customer Success
• Remote job

Who we are and what we do

Whatagraph is the go to B2B SaaS platform for brands and agencies to simplify their marketing data monitoring and reporting. We do that by ingesting all the marketing performance data on the web and providing a birds-eye view of marketing performance in a visual dashboard.

Our platform is a unique pain-killer with a clear vision – To Empower Everyone to Make Data-Driven Decisions. Fast.

Last year saw us experience some of the fastest growth in the Baltics startup ecosystem. We secured $7.2 m in investments, and saw our team grow from approximately 50 at the start of the year to roughly 100 today. This year our main focus is consolidating our internal processes and focusing on bringing our product to the next level, in order to maximize the strength of our position within the market.

What we’re looking for

Top class user experience is always on the forefront of our focus, hence we’re looking to bolster our team with one Customer Support Manager, who would focus on delivering

On this journey, you will be a part of the team of 6 Customer Success and 5 Customer Support Managers, led by our inspiring Team Lead of Customer Success Milda. So if you are looking to join a fast-growing startup and not afraid to go the extra mile in a supportive, friendly and tight-knit team – this could just be your perfect career move!

What you will do

• Communicate (via live chat and e-mail) with our customers that come from 5 different continents.
• Build and maintain relationships by making our customers happy and successful.
• Analyse customer feedback to implement changes in the product or processes.
• Create content that helps our customers be successful with Whatagraph (articles, videos, etc.).
• Document new processes and troubleshooting steps to improve efficiency.
• Suggest improvements and be a part of their implementation.

What you will get

• A gross salary: 1,200-1,500 EUR/Month.
• An international environment: You’ll work within a global team spread all across the globe, be it Dublin, Nairobi, Vilnius, or Budapest.
• A product that grows: We are big believers in creating what matters. Our platform keeps evolving to enable marketing professionals to understand their performance data and with regular exciting new feature additions you will be at the forefront of creating happiness in communicating new value to our growing customer-base, learning everyday.
• A company that grows: Doubling in revenue in the past year, and tripling in team size, we have ambitious plans for continued growth in the near future.
• Professional growth: We hire people we trust, and we give team members autonomy to do their best work. To enable that, you’ll get our full support with regular feedback, conferences, and access to e-learning platforms.
• A flexible work environment: Work with us remotely or onsite in our offices in Lithuania. If you choose to work onsite, coffee, snacks, and fresh office space (in case you’ll work from Vilnius) and a sea-spirit (in case you choose to work from Klaipda) will await you.
• A top tier tech stack: You’ll have full access to the software necessary to enable your success.

Job requirements

• Experience in IT/Technical customer support or customer success, if you’ve done it over live chat – even better.
• Fluency in written and spoken English – this is our main communication language when supporting our customers.
• Great written communication skills to manage critical situations.
• Willingness to learn fast and a lot. Mostly about digital marketing.
• Customer-centricity – willingness and ability to go the extra mile for every customer.
• Proactiveness, a high sense of self-organization and ownership.
• Ability to work evenings (15:30 – 00:00) GMT+3.

Delphia is looking to hire a Head of Customer Experience to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Qualio is on a mission to empower life science teams to launch and scale life-saving products. We’re doing that by building a connected and integrated quality management platform for the entire life science ecosystem. Qualio is trusted by 100s of highly regulated international customers, ranging from the bleeding edge of computational biology and machine learning to household names in mRNA vaccine development. 

The Qualio team is an all-remote, globally distributed workforce with teammates in over ten countries.

The Customer Support Specialist (CSS) will  ensure that customers receive value from the Qualio platform by addressing their product and technical questions in a timely and effective manner. The CSS will be expected to have a positive attitude and deliver a consistently great experience for our new customers. This person is responsible for engaging with customers (primarily through email and chat) to understand and acknowledge their questions or issues, troubleshoot product or technical issues as needed, and to provide answers or resolutions. Since each customer interaction is an opportunity to understand and improve customer health, the CSS is also expected to help identify risks or opportunities in accounts based on these interactions and to share relevant information with other team members. 

• Research, reproduce and lead complex support cases to resolution with a high sense of urgency and professionalism.
• Maintain excellent relationships with CSM Team, Product Management and Development, ensuring all work is customer focused.
• Apply in-depth troubleshooting and debugging skills to identify the root cause of issues.
• Identify opportunities to improve customer outcomes and experiences through access to training resources, process improvements and/or product enhancements
• Identify risks and opportunities resulting from customer interactions and communicate to other team members as appropriate

• 3 years experience in a customer facing support role
• Quality or Regulatory industry knowledge a plus 
• ​​Ability to define problems, collect data, establish facts and draw valid conclusions.
• Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
• Willingness to pick up new knowledge and general concepts of the technology used in and associated within a regulated environment 
• Work independently and also in a team, with strong troubleshooting and diagnostic skills to find a resolution.

In addition to playing an important role in building Qualio, you'll receive:

• Competitive salary
• Flexible holidays
• Unlimited Time Off
• Professional development stipend
• Working space allowance / home office budget
• Opportunity to make a difference through helping life-saving products to get to market

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a erse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

#LI-CA1 #LI-Remote #Qualio_ANZ

We are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office, remotely, or hybrid.

Customer Success Managers at PagerDuty are responsible for ensuring that our customers are successful in their use of our services.  They are key contributors to PagerDuty's "Customers for Life" strategic vision, and will work with customers throughout their lifecycle.  

• Assist new customers with on-boarding and configuration
• Reach out to customers and address where they are not fully utilizing the product
• Identify accounts that are likely to churn using product data, queries and information to support your analysis
• Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts
• Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back

• You’ve got your Bachelor's degree (required), ideally in a technical field
• You have previous experience in a customer facing role such as Customer Support or Customer Success
• You have previous experience working to support a highly technical product
• Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinars
• Ability to use MySQL or other tools (Birst, Salesforce) to gather and assess information
• Have excellent presentation, written and verbal communication skills  
• Have proven time management skills with the ability to prioritize tasks 
• You work well under pressure, are a results oriented inidual, and you are a team player
• Salesforce experience

• Experience supporting a SAAS solution 
• Worked with a REST API
• Systems administration experience (Linux, Windows)

Apply anyway! We extend opportunities to a broad array of candidates, including those with erse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

• Competitive salary and company equity
• Comprehensive benefits package from day one
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time 
• Paid holidays and sick leave
• Paid employee volunteer time - 20 hours per year
• Bi-annual company-wide hack weeks
• Mental wellness programs
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO and scheduled holidays
• HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 14,000 customers and 850,000 users worldwide, including 65% of the Fortune 100. 

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. We are Great Place to Work-certified™ and our product is top rated in its category on TrustRadius. 

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Learn more: Social Impact; Inclusion, Diversity, & Equity; Culture

PagerDuty is committed to creating a erse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified iniduals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty verifies work authorization in accordance with the requirements of your local jurisdiction.

Learn more about our culture by checking us out on Instagram @PagerDutyLife!

DIMO is looking to hire a Customer Support (Part-Time) to join their team. This is a part-time position that can be done remotely anywhere in the United States.

Metal Pay is looking to hire a Client Services Representative I/II to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Success & Support Specialist

Anywhere on Earth

What We’re Looking For

Ahrefs is on the hunt for a Customer Success Specialist who loves helping people. Ideally, someone who’s amazing at written communication and who genuinely enjoys solving problems.

The goal is simple: to build a customer base of happy, loyal users and make sure they stay happy.

Since our toolset can get a little technical at times, it’s important that our users get the guidance they need. That’s where you come in.

You’ll need:

• Excellent skills in written English;
• A knack for explaining technical concepts in understandable terms;
• Fast typing;
• Good knowledge and understanding of SEO and digital marketing;
• Patience, resourcefulness and empathy.

What a typical day in this role looks like:

• Answering questions from prospective and existing customers over live chat and email
• Troubleshooting and investigating issues raised by users
• Helping people to use Ahrefs’ tools in general
• Reporting bugs and technical issues to our development team and tracking them to closure
• Offering your unique insights to our marketing and product strategy teams
• Improving our Help Center

Shift for this role:

• US timezone (ideal working hours will be 3:00pm-0:00am UTC)

Medalogix is a one-of-a-kind data analytics company in the post-acute care space. We are transforming home health and hospice agencies by leveraging cutting edge data science, machine learning, and innovative cloud technology to equip clinicians and agencies to provide the right care at the right time.

Medalogix is dedicated to empowering inidualized patient care with innovative, data science-driven solutions that transform healthcare. The Company's machine learning products have demonstrated improved patient outcomes and reduced cost to the healthcare system, including reduced hospitalization, appropriate and timely transitions to end-of-life care, and optimized visit utilization for patients. Medalogix is poised for tremendous growth, as skilled home health and hospice care are positioned as the lowest cost providers in an industry shifting to value-based care.

Medalogix is currently seeking an experienced QA Engineer with a focus on making a considerable difference in the quality, superiority, and reliability of our products. Reporting to the Director of Quality, this position’s responsibilities will be centered around analyzing, testing, and reporting on our product’s overall quality. The feedback you compile will be used to modify and strengthen our product line to provide customers with excellent results. Whether you are testing functionally or at the feature level, designing test models and comparison parameters, diagnosing problems, or collaborating with your team, the opportunity is there to improve our products and processes through various tools like Azure DevOps, SQL, Snowflake, etc.

A successful candidate possesses high work ethic, excellent communication skills, strategic thinking abilities, and strong analytical skills.

Why Medalogix?

Passionate Culture– Our success originates from our dedicated and incredibly talented team that operates with shared set of core values: Be Badass, Dream Big/Act Small, Do No Harm, and Row Together. In 2022, we earned the Great Place to Work Certification.

High Growth – Medalogix has grown 100%+ for three straight years, with continued material growth planned over the next three years.

Meaningful Work – Our products are used by healthcare providers in their day-to-day care programs. Our company’s work directly impacts patient care in the home.

Leading Technologies – At the core Medalogix is a technology company. We build modern, cloud-based SaaS software underpinned by data science and data engineering. Our technology team is passionate about using leading tools and practices in our daily work. Our market leading products are designed to equip home health and hospice agencies with technology to provide the right care at the right time. Medalogix products have received recognition from The Boston Globe, Fierce Healthcare, Becker's Hospital Review, HIMSS, and Harvard Business Review

Competitive compensation & benefits – Medalogix provides big company benefits in a smaller company environment. We provide competitive compensation along with awesome benefits including 401(k) matching.

Role Overview:

Medalogix is currently seeking an experienced Client Success Manager. The Client Success Manager is focused on strategic goals, objectives, and metrics of the customer. Additionally, the Client Success Manager will foster strong relationships and develop a deep understanding of our customers during account planning. Collaborating across various departments to ensure overall success and a great client experience. Reports to the Vice President of Client Success.

Duties & Responsibilities:

• Understanding the customer’s structure and demonstrating the ability to apply this knowledge in business, retention, and success planning for the client
• Proactively leading a joint company strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a multi-year period
• Coordinating and conducting all customer facing Business Reviews and conducting customer meetings for strategic view and direction, outside of the day-to-day efforts coordinated by Implementation teams and/or Clinical Transformation teams
• Preparing reports and data quality to the customers, preparing for major milestones and meetings such as QBRs, client facing summaries and reports
• Coordinating tracking and reporting to identify and report risks to business as well as maximize margin rates where possible
• Utilizing the Customer Relationship Management (CRM) system and maintaining data to ensure visibility to account management processes and initiatives

Experience & Qualifications:

• Bachelor’s Degree
• Minimum of 4-5 years’ experience of client facing experience
• Highly organized with strong attention to detail
• Healthcare knowledge (specifically Hospice) including deep understanding of industry dynamics, market trends, competitive landscape and provider needs or similar industry knowledge
• Exceptional written, verbal and interpersonal communication skills, including demonstrated ability to work with clients and success in building and fostering relationships
• Strategic thinking: understand account priorities and impact on inidual decision-makers
• Consultative selling: ability to identify emerging stakeholder needs and to problem-solve innovative ways (programs, contracts etc.) to help meet those needs
• Clear understanding of analytics: ability to apply analytical insight to drive account performance and ability to “ask the right questions” of analytical resources

Benefits

• Highly sponsored healthcare plans to choose from (PPO, HSA, and FSA)
• Optional Dental and Vision insurance
• 401(k) with company match; immediately vested
• Education Assistance Program/Employee Assistance Program
• Generous maternity / paternity leave
• We celebrate our wins with team events/outings
• Generous Paid Time Off + 8 Paid Holidays
• Free downtown parking

WHY YOU’LL LOVE QUANTIS

Quantis is a leading sustainability consultancy pioneering approaches to solve critical environmental challenges. For nearly two decades, our dynamic and visionary team has partnered with organizations across the globe to transform their industries and pave the way for a planetary economy that aligns business with nature. We strive to be agents of change, helping companies transform from business as usual to business at its best.

We believe that sustainable transformation is possible and within our power. We’re contributing to this transformation by combining the latest science with strategic business insights. Our advice enables global leaders in our focus sectors to understand how to reduce their environmental impacts, implement the changes and operate within planetary boundaries.

Motivated by this common purpose, our 250+ talented professionals cultivate a unique, collaborative culture that we call the Quantis Spirit. We are innovative. We are impact-oriented. We are science-based. We are Quantis.

Join us!

THE ROLE

The Land & Agriculture Branch Community Lead owns solutions development and delivery for all agriculture practices and land-based challenges for the United States branch. This role leads a team of experts and consultants that design and deliver sustainable solutions that address the key challenges clients in Quantis’ core sectors face that are linked to agricultural practices and related environmental pressures (e.g. land use change, carbon removals, water use and pollution) and impacts (bioersity loss, climate change, water risk). The lead is responsible for managing and growing their people, ensuring team members are set up for success and focused on continuous improvement and growth while also guaranteeing scientific integrity and high quality project delivery; aligning clients needs with existing and new Land & Agriculture solutions offerings; and serving as the key representative of liaison of the US branch to the Global Land & Agriculture community of expertise.

DOES THIS DESCRIBE YOU AND YOUR NEXT ROLE?

• You’re motivated to put your analytical and strategic thinking, and consulting skills to work towards our mission of building a sustainable future, and you believe in the power of science as a means to reach true sustainability.
• You have a strong scientific background and understanding of the relation between agricultural practices and climate, bioersity, and water impacts, and improvement levers; while also recognizing the main limitations of current environmental accounting methodologies when it comes to agricultural practices.
• You are able to provide senior level subject matter expertise on land use and land use change related topics, including but not limited to: Agricultural management practices, farm-level assessments, annual and perennial cropping systems, regenerative agriculture, soil carbon accounting, carbon sequestration, biogenic carbon emissions, land use change, deforestation, watershed management, water impact assessment, and forestry management.
• You are familiar or comfortable with most common guidelines and frameworks in the sustainability space, including but not limited to: GHG Protocol, SBTi & SBT FLAG, Value Change Initiative (VCI), Accountability Framework Initiative, and more.

AS THE US LAND & AGRICULTURE COMMUNITY LEAD, HERE’S A PREVIEW OF WHAT YOU WILL BE ACCOUNTABLE FOR:

Team Management & Coordination

• Manage day-to-day operations of the US Land & Agriculture team
• Review incoming projects and the pipeline to anticipate capacity planning, identifying hiring needs, and determine developmental needs required to successfully deliver client work
• Ensure team members are properly staffed to projects at the appropriate skill-level and that team members are achieving billability targets
• Oversee team dynamics and schedules to ensure team members are able to cover for one another and able to support one another
• Problem solve challenging team situations to ensure client work will be delivered with quality and team members are well supported
• Engage in recruiting efforts, and coordinate on-boarding and training for US team

Team Leadership

• Develop deep relationships with team members to learn how to best support each inidual team member’s success at Quantis
• Inspire, motivate, and support team members in achieving their professional and personal goals
• Create developmental plans and conduct performance reviews that provide team members with clarity on their effectiveness and lay out a plan that helps each team member develop competencies and increase capabilities
• Facilitate team meetings and team events to foster teamwork and create a positive work environment

Consulting

• Lead the development of solutions creations at the branch level to ensure Quantis is providing comprehensive and innovative solutions to client challenges
• Lead the execution and delivery for assigned client projects
• Audit deliverables created by team members for clients to ensure deliverables are of quality, achieve scientific rigor, and meet client needs.
• Contribute to the delivery of multiple projects with varying degrees of responsibilities including serving as the principal SME, providing support as an additional expert, or contributing to delivery on a specific task

Business Development Support

• Support business development efforts by providing expert opinion on how to solve client challenges
• Identify how to match current offerings with client needs
• Formulate new offerings that would enable Quantis to support greater client challenges
• Collaborate with leads, strategists, project managers, and consultants to collectively address client inquiries and support the closing of sales

Community

• Liaison and frequently connect with the Global Land & Agriculture Community Lead to learn about relevant information, plan growth in the branch, and coordinate on the development of tools and frameworks to be used by the global community.
• Lead the Land & Agriculture community at the branch level by coordinating training events and learning opportunities to up skill team members with increased knowledge on Land & Agriculture

Quantis Spirit

• Champion the Quantis Spirit by leading through empathy, fostering a culture of collaboration, creating an inclusive work environment, and developing a deep connection to each inidual to understand how to best support team members

TO THRIVE IN THE QUANTIS CULTURE, YOU’LL:

• Show up as team collaborator with a win-win attitude: empathetic, attentive and supportive of colleagues when co-designing or co-delivering a project.
• Take responsibility and ownership for your work: think and act with autonomy or authority, while knowing when to ask for help.
• Take initiative if something needs to be done.
• Be positive! Use positive language, look at challenges not as bottlenecks, but as problems to solve, and see setbacks as lessons learned.
• Practice open and transparent communication; welcome effective dialogue and productive disagreement with minimal tension.
• Self-Manage: be in the driver’s seat of your professional growth and ambitions all the while valuing the learning journey and opportunities within Quantis.

SOME LOGISTICS TO CONSIDER

• Location: Fully remote with occasional travel (30% or less) to our Boston HQ and to client sites.
• Job type: Full-time
• Optimal start date: As soon as possible

Quantis has a distinctive, fluid structure nurtured by our Quantis Spirit and our way of collaborating, that, in combination with our paid time off and other benefits, provides a positive and unique working environment. Salary will be determined based on potential for contribution to the organization’s success.

At Quantis we believe that equality, ersity and inclusiveness are central to our mission of building a sustainable future. Quantis is an equal opportunity employer that embraces people from erse backgrounds including race, color, nationality, gender, gender expression, sexual orientation, age, marital or parental status, disability, religion, creed, politics, or any other non-merit factor.

Customer Care Analyst

Beyond a passion for the customer and ability for relationships, you’ll have general knowledge of current marketing offers. Retain voluntary disconnects. Contact customer in delinquent status to work to resolve billing disputes or collect outstanding balances. Consult with and research customer concerns; explain billing charges and credits. Process paperwork for disconnects on customer accounts classified as non-collectable. Schedule appointments to retrieve converters from disconnected customers

• Communicate with Customers and appropriate departments that will aid in resolving customer issue
• Gather Data Related to Complaints
• Propose Solutions
• Negotiate with Customers
• Provide Reports to Supervisors
• Coordination of projects in accordance with company policies and procedures.
• Preparation of cost proposals.
• Ensure consistent administration of assigned contracts with contract clauses and requirements.
• Prepare and submit responses to proposals.
• Onboarding and welcoming new clients – providing support.
• Initiate outbound calls to customers and haulers to proactively manage incidents and requests
• Assessment of survey’s for customers experiences
• Coordination of projects in accordance with company policies and procedures.
• Preparation of cost proposals.
• Ensure consistent administration of assigned contracts with contract clauses and requirements.
• Prepare and submit responses to proposals.
• Onboarding and welcoming new clients – providing support.

Benefits

At RTS, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by job and offer. Additional Educational opportunities and training may be available at the approval of management.

We're seeking a talented Customer Support Representative to join our team on a full-time basis. As a CSR, you will be responsible for the overall health and retention of our customers. This person must be versatile, as they'll interact with different customers every day while working closely with multiple departments. If you pride yourself on being able to build relationships with anyone, creating an exceptional customer experience, and want to be a part of a fast-growing tech company, please apply.

What You'll Be Doing

• Own relationships with customers, including increasing adoption, ensuring retention and maintaining satisfaction.
• Developing and maintaining a strong rapport with customers, both new and current.
• Work alongside our marketing team to create effective campaigns.
• Utilize our support system to track and document all activities and reports.
• Work with customers to establish critical goals, key performance indicators, and aid the customer in achieving their goals.
• Help to generate ideas for new features, campaigns, and cater to the unique needs of our customers.

Requirements

• Prior experience in Customer Success or equivalent experience in increasing customer satisfaction, adoption, and retention.
• Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions.
• Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.
• Ability to interact with customer teams at various levels of technical and non-technical depth.
• Outstanding analytical, problem-solving, organization, prioritization, and multitasking skills.
• You flourish in a high-growth tech environment and adapt well to change.
• Passionate self-starter with a drive to win.
• Strong technical skills or the ability to learn quickly.
• Excellent written and verbal communication skills.
• Proficiency in Google Docs or Microsoft Office.
• Software as a Service (SaaS) experience is a plus.
• Experience in eCommerce is a plus.

Benefits

• Base Salary + Commission + Bonus.
• Work from anywhere in the world.
• Loose vacation policy.
• Flexible work hours.

Salary and compensation

Benefits

🌎 Distributed team

🏖 Unlimited vacation

🏖 Paid time off

🏔 Company retreats

📚 Learning budget

⬜️ No whiteboard interview

👀 No monitoring system

Location:  US Locations Only; 100%  Remote

At Cranky Concierge, we strive to be the most useful and worry-free travel service available for all travelers. We use our superior industry knowledge to book travel, monitor for issues, and step in when things go wrong. We’ve grown steadily and continuously since our founding in 2009, and now we need more help. This is where you come in.

We’re looking for a home-based Travel Architect to help clients by searching for and booking travel (using money or miles), but there is more to it than just that. Travel Architects can work from anywhere as long as they have access to the internet. Full- and part-time roles are available.

The Role

• Search for and book air travel for clients. The search will be conducted utilizing different tools and websites. Paid travel is most often booked in the Sabre system, but some vendors (including all award travel) must be booked directly with the airlines either via phone or online.

• Arrange hotels, car rentals, transfers, and more in relation to flights that are booked for some clients.

• Prepare flight updates and help clients when things go wrong (missed connections, cancellations, you name it).

• Help new and existing clients by answering phone calls and email inquiries promptly.

How does that sound? If it’s the kind of thing you’d like to do, then here’s what we’re looking for.

You

• Reliable – You’ll be working remotely, and we don’t like to micro-manage. Things move quickly here and we need everyone to be on duty when expected. If you say you’ll do something, we need to trust you’ll follow through.

• Creative – Building on that, we need you to use your imagination to find (slightly) wacky solutions. Anyone can find the nonstop, but it takes skill to come up with that 3-stop option via Zimbabwe.

• Quick Learner – We don’t require that you know a ton about booking travel when you start (though it helps). There is a ton to learn, but we’ll train you on what you need to know. We just need you to be able to pick things up quickly.

• Detail Oriented – Dealing with air travel is not easy since there are a million important details and all have to be conveyed correctly. Even little things matter. For example, does it bother you that there’s no hyphen between “Detail” and “Oriented”? It should.

• Common Sense – You should have it. Clients don’t always tell us exactly what they want, so you need to know when to put the pieces together and when to ask for more information.

• Calm – This is for your own good. Things can get intense here. It all moves fast: award seats disappear, clients get angry, and flights cancel. If you can keep yourself calm, you’ll be ahead of the game.

• Clean – You’ll need to have a clean background. Since you’ll be handling sensitive data, a background check will be required.

• Business Casual – Our interactions with clients are always professional, but that doesn’t mean they’re rigid or stilted. It’s always a conversation, and it should sound like one. (As for the dress code, well, we’re home-based so that’s up to you.)

The Details

If you still think you’d be a great fit, then keep reading. Here’s where we get into the weeds.

• You’ll work from home (or wherever, really), so make sure you have a place that’s quiet and comfortable. Preference is given to those who have permanent residency (for tax purposes) in Arizona, California, Colorado, Florida, Georgia, North Carolina, South Carolina, Tennessee, and Texas since we’re already registered with those states.
• You’ll need to have a reliable computer and phone. We’re a cloud-based company, so a quality internet connection is required.
• Be comfortable with online chat for internal needs, sometimes with video.
• We are looking for both full-time and part-time employees, so please let us know in the application what you prefer.
• Starting pay is $17 per hour.
• We’re hoping to have someone start as quickly as possible.

If this sounds like something you’d like to do, then we want to hear from you.

Customer Insights Specialist (Remote)

• Fairfax, VA
• Full time
• job requisition id R2204782
• Nationwide Remote Office (US99)

ICF’s Digital Modernization Division (DMD) is seeking a Customer Insights Specialist, to support current and upcoming needs within our award-winning ServiceNow practice.

*We are open to supporting 100% remote work anywhere within the U.S.*

The Work

ICF ServiceNow Directors of Customer Success work closely with ICF customers to provide key insights and strategic recommendations that improve the efficiency and effectiveness of process users’ activities; creating world-class service experiences using the ServiceNow platform to support our customers’ mission, business, service, and operational needs.

Responsibilities:

• Collaborate with customer leadership to identify and clearly state the business issues they are trying to address with ServiceNow;
• Assist customers with clearly articulating their future-state vision for improved process experiences to include key performance indicators and success metrics;
• Work with business owners, process owners, and process users to define strategic objectives, barriers to success, and process user roles related to achieving future-state objectives for the stated process improvement(s);
• Evaluate current user process(es) and experience(s) to gain a clear understanding of process user roles, activities, and behaviors within the stated business function(s), as well as identify root-cause pain points within the current process experience(s);
• Identify opportunities to improve the process experience and define process user requirements;
• Evaluate the impacts of proposed process changes from multiple perspectives; people, process, and technology;
• Prioritize use cases with the greatest opportunity for improvement to resolve pain points and achieve the intended goals and objectives for the improved process;
• Consult with ICF ServiceNow solution architects to identify which ServiceNow capabilities should be implemented and configured to deliver the intended process experience;
• Serve as the project team lead for co-design activities; bring process users and ICF UI/UX subject matter experts together and utilize human-centered design techniques to define and optimize UI based on process user’s local context;
• Ensure UI designs meet consumer-quality standards;
• Conduct beta-testing with a larger user population to identify and resolve design gaps prior to rolling out a business application(s) or new features more broadly;
• Educate and train users on how to use the ServiceNow platform and modernized business applications properly;
• Capture and communicate evidence of value from end-users to promote success stories and drive adoption of modernized experiences;
• Create and implement a process to proactively identify and resolve design gaps;
• Build metrics to track application and feature use to understand root causes of design failures and support continuous improvement of user experiences;
• Supports ICF technology practice initiatives and efforts to include client engagement for net new logo pre-sales activities and on-contract growth activities

Required Skills:

• Strong analytical skills;
• 5+ years of experience synthesizing research, insights, and data to shape the business processes and design optimizations;
• 1 years+ of experience working with process owners to define and shape future-state user process and design goals.
• 1 years+ of experience successfully garnering support with executive sponsors, process managers, and process user teams.
• 1 years+ of experience implementing frameworks that identify process user roles and their contributions to realizing business objectives.
• 1+years of experience in working with process owners to identify and resolve business and user-based process inefficiencies.
• 1 years+ of experience creating baseline metrics to evaluate process design success and connection to business objectives (e.g., metrics focused on measuring performance around Capability, Dependability, User Loyalty, etc.)
• 1 years+ of experience planning and facilitating stakeholder workshops.
• 1 years+ of proven experience as a communicator and the ability to work as part of a cohesive, multidisciplinary team in a fast-paced environment.
• U.S. Citizenship required due to federal contract requirements
• Must be able to obtain Public Trust clearance.

Additional Preferred Skills:

• Familiarity with the ServiceNow platform and ServiceNow UI components;
• Experience using Human Centered Design techniques to gather insights;
• Experience beta-testing process and product designs with end-user audiences; and

This is an outstanding opportunity to work with talented and passionate iniduals and to grow with a firm that believes in nurturing talent and developing long-term career success. ICF is a purpose-driven company with a strong culture and underlying values that prize ersity, opportunity, equality, and respect. Our core values include embracing differences, and we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of differences.

#DMD

#INDEED

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, iniduals with disabilities, and iniduals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.

Pay Range – There are multiple factors that are considered in determining final salary for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The salary range for Colorado is –

$73,324.00-$124,651.00

Logikcull is hiring a remote Manager, Customer Success. This is a full-time position that can be done remotely anywhere in the United States.

Logikcull - .

Member Engagement Workforce Scheduler

Remote

How will this role have an impact?

Under the supervision of the WFM Manager. The WFM Scheduler will ensure that schedules are created to meet operational goals and optimize MEC productivity. The scheduler will create the master workforce plan with interval staffing levels projected, incorporating absenteeism

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

QUALIFICATIONS:

Experience Requirements:

ESSENTIAL SKILLS/EXPERIENCE:

Analytic mindset and the ability to analyze historical performance trends and adjust schedules based on data

Proven ability to prioritize, multi-task, and think critically

ESSENTIAL CHARACTERISTICS:

Strategic thinker

ESSENTIAL JOB RESPONSIBILITIES:

The Workforce Management Scheduler will work to improve workforce management effectiveness by scheduling, and partner with Intra-day analyst on forecasting MEC requirements and aligning schedules to best meet business needs. They will also implement and optimize the usage of Workforce Management tools within a Contact/Customer Service Center environment.

Works with operations to adhere to ME processes to ensure alignment on business processes.

Supports the intra-day analyst function when necessary

ADDITIONAL JOB RESPONSIBILITIES:

Coordinate Technology development requests with Operations leadership

WORKING CONDITIONS:

Fraud Review Specialist

REMOTE 

CUSTOMER OPERATIONS

FULL TIME

About us:

Live experiences help make us human, bringing us across today’s social and digital ides to focus on what truly connects us – the here, the now, the once-in-a-lifetime moment that we share – together. To fulfill Gametime’s vision to unite the world through shared experiences, we deliver fans an extraordinary experience for enjoying, discovering, and purchasing last-minute tickets to live events.

With platforms on iOS, Android, mobile web, and desktop supporting events across the US and Canada, we are reimagining the event ticket experience in a mobile-first world.

The Role:

We are looking for someone who will be responsible for manually reviewing orders that have been declined for fraud by our fraud provider. They will review for False Positive identifications of Fraud and assist those Fans to purchase tickets. This agent will communicate with Fan Happiness, Ticketing Ops, and other departments to facilitate ticket purchases.

What you’ll do/own:

• • Resolve ticket purchasing issues as related to Fraud
  • Identify causes of wrongful cancellations or other undesirable situations for our Fans
  • Document actions, processes, and policies around fraud detection and ticket procurement
  • Provide information to the dispute team to successfully resolve ticketing issues

Our ideal candidate has:

• • Strong verbal and written communication skills
  • Attention to detail
  • Ability to manage varying workloads and deadlines

What we can offer you:

• • Flexible PTO
  • Medical, dental, & vision insurance
  • Life insurance and disability benefits
  • 401K, HSA, pre-tax savings programs
  • New equipment setup provided
  • Wellness programs
  • Tenure recognition

Gametime is committed to bringing together iniduals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering ersity across our company.

Circle is looking to hire a Product Specialist, Global Customer Experience to join their team. This is a full-time position that can be done remotely anywhere in the United States or on-site in New York NY.

At Limble, we empower the unsung heroes that support the world. We've built the #1 top-rated Maintenance Management SaaS platform in an industry that is projected to double over the next five years. We continue to experience triple-digit growth year after year and are just getting started!

So what sets us apart? Our software is easier to use and we care about the success of our customers. Our customers see us as a partner rather than just another vendor because we build a relationship of trust with them. At Limble, we value our amazing culture over any skill that someone can offer. We encourage you to check out our Customer Reviews (https://www.capterra.com/p/162600/Limble-CMMS/) and learn more about our incredible culture (https://youtu.be/OubV48L5e3w)!

As a Customer Success Manager, you join our fast-growing team responsible for delivering value and driving adoption across our customer base. On a day to day basis, the CSM acts as a product specialist to manage customer engagements and works in tight partnership with the customer to do the following:

• Lead new customer onboarding and implementation process while working in close conjunction with Sales and Account Management teams
• Proactively drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience
• Set strategic direction in customer's use of Limble CMMS to address business challenges via Limble CMMS best practices
• Provide additional training, education, and documentation to drive long term customer success
• Set outcomes and measurable objectives with the customer
• Hold customer and Limble CMMS accountable to delivering against goals and measurements of success
• Identify opportunities and risks within customer’s organization, and present recommendations & solutions
• Facilitate conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximal value from the Limble CMMS product
• Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels

Requirements

We are looking for growth-minded iniduals with the following strengths:

• Previous experience in a B2B Customer Success or Account Manager position within the SaaS industry
• Previous onboarding and implementation experience
• Passion for customer success & excellence
• Demonstrated ability to communicate effectively via oral & written formats; PowerPoint & Excel skills are a must
• Strong conflict resolution skills
• Ability to prioritize and multitask on the fly
• Resourcefulness, creativity and strategic thinking for troubleshooting problems
• Self-motivated and self-directed
• Fast learner
• Strong attention to detail

Benefits

• $65,000 - $80,000 base salary + commission
• Monthly company bonus
• Fully remote role
• Unlimited PTO
• Health, Dental, Vision, and Life insurance
• 401k match
• Annual company retreat
• Opportunities to grow with us!

At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.

Status: Part-time contractor

Reports to: Director, Public Health

Want to be part of a growing company that is using technology, pedagogy, and design to bring about positive social change? Founded in 2010, TechChange is a social enterprise that works with leading nonprofits and government agencies around the world to push the boundaries of what's possible in virtual learning and online events. From delivering  COVID response courses for frontline health workers, to powering the largest human rights and tech conference in the world (RightsCon), TechChange contributes to some of the most innovative and important (virtual) conversations of our era. 

With the support of digital health subject matter experts, TechChange developed an online course called Digital Health: Planning National Systems based on digital health materials from and validated by the World Health Organization. The course is designed to empower ministry leadership with the technical concepts and planning tools necessary to steer and orient national digital health stakeholders towards an enterprise planning approach when planning digital health interventions in their countries. It is a highly engaging course anchored in a case study and a series of group activities that culminate in a participant presentation, which has been delivered to over 300 ministry officials all over the world. 

Come help shape the evolution of the digital health landscape by working with us on this cutting-edge course on digital health -- the first of its kind -- by training the digital health leaders of today to transform the digital health landscape of tomorrow. 

Your primary responsibilities will be to support the live delivery of virtual learning experiences for the Digital Health course - both blended and synchronous modalities. Live sessions range from three consecutive hours, to 1.5 hour sessions, and there are between 3-4 sessions per week, depending on the mode of delivery. The time of these live sessions will vary depending on partner preferences and participant time zones and may not be within the standard 9 am-5 pm EST business working hours. 

The tasks will be ad hoc, depending on surge capacity needs and your availability. An illustrative list of what these tasks may include are as follows:

• Supporting the primary facilitator in blended or synchronous courses and performing some or all of these sample tasks:
  • Initiate Zoom breakout rooms and/or polls aligned with the Run of Show (course internal agenda) 
  • Support participants with the use of the tool Miro (previous experience with Miro is beneficial but not necessary, we will provide training). 
  • Share your screen and walk through the activity instructions in small breakout groups 
  • Encourage participants to engage in the digital health activities by facilitating discussion in small breakout groups

Hours vary between 2-10 hours a week depending on project needs.

• Bachelor's Degree or 4 years of comparable experience in a related field (e.g. public health). Public Health Masters students are encouraged to apply! 
• At least 1 year of in-person training facilitation or teaching experience preferred (online facilitation a plus)
• Knowledge of capacity-building theories and methodologies as it relates to health behavior change 
• Strong interpersonal skills, excellent presentation and communication skills necessary
• Fluency in English required. Fluency in additional languages is highly valued, particularly French, Spanish, and Portuguese

 $25-$35/ hr based on experience

TechChange is proud to be an Equal Opportunity Employer and is committed to building a erse and inclusive workplace. We know that our differences make us better. TechChange does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, genetic information, or any other legally protected status. 

Squarespace is hiring a remote Bilingual Customer Support Advisor (Spanish). This is a full-time position that can be done remotely anywhere in the United States.

Squarespace - The all-in-one solution for anyone looking to create a beautiful website.

Ahrefs is hiring a remote Customer Success & Support Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Ahrefs - We make great SEO tools.

ManpowerGroup Greece on behalf of Dexcom, global leader in technological equipment for diabetes, is seeking to recruit an energetic Customer Service Representative, who will be involved in the support of the Greek market.

Workplace Location: Full Remote (within Greece)

Working days & hours: Monday to Friday, 09:00-18:00 (1-hour break)

Main Responsibilities:

• Handle all customer inquiries by phone, e-mail, and chat within the scope of your defined competencies
• Record and analyze customers’ feedback and derive operational measures from it
• Daily interaction with customers as well as always having an open ear for all your customer’s concerns and support them with your know-how and problem-solving skills
• Document all correspondence, all processes, and the feedback from your customers in Salesforce
• Take on other assigned tasks if necessary

Requirements

• 1-2 years of experience in Customer Service (ideally in pharmaceutical industry)
• Experience in the use of CRM programmes (e.g. Salesforce) will be highly appreciated
• Fluent in both Greek and English
• Computer Literacy (e.g. MS Office)
• Active listening and empathy towards customer’s needs
• Accountability and ability to work within a multinational team

Benefits

• Competitive gross monthly salary & monthly bonus
• Company laptop and mobile
• Permanent contract via ManpowerGroup
• Excellent training and development opportunities within a multinational company

Zcash Foundation is looking to hire a Community Support Coordinator to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Call Center Manager

at Ylopo (View all jobs)

Remote

About Us

Ylopo is a rapidly growing technology company under the Ylopo umbrella. MaverickRE is an analytics software designed to help real estate team leaders and brokers to boost conversion, conduct data-driven coaching, and improve team member accountability. We are seeking a highly motivated client success leader who will thrive in this startup environment.

Why work for Ylopo?

At Ylopo we offer team members:

• a commitment to personal development,
• guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
• excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
• team building events, team lunches/ happy hours, and other company wide events
• a supportive, caring environment dedicated to continuous learning and growth.

Overview

The Call Center Manager will oversee our call centers progress, working closely with our operations manager and team leads to resolve our customers’ complex issues. In this position, you’ll leverage your project management and leadership expertise to assist the leadership team in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. You will also brainstorm new processes to boost the call center’s efficiency and productivity levels while delivering actionable reporting and solutions to the executive team.

What you’ll do:

• Analyze call center data and prepare reports for upper management.
• Propose and recommend solutions to the operational areas that present work flow difficulties and problems
• Lead team meetings and give presentations to executives.
• Oversee QA and metric tracking
• Evaluate staff effectiveness and performance as needed
• Develop monthly, quarterly and annual call center goals and action plans.
• Create personnel and supply budgets for approval.

Required Skills and Experience:

• Bachelor’s degree or relevant work experience
• People focused leader with strong mentorship and development skills
• Ability to multitask and stay organized
• Proficient with computer software and phone systems
• Ability to stay calm in stressful situations
• Past experience within a hyper growth environment
• Experience with Five9 preferred

This position is a full time remote role and we are able to consider all candidates that are authorized to work in the US and Canada.

Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of ersity, equity and inclusion. To learn more about this commitment, visit: www.ylopo.com/ylopos-ersity-equity-and-inclusion-policy

Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

💻 Your responsibilities will include

• Ensure candidates, and hiring team members receive timely, thoughtful and engaging communication throughout the hiring process.
• Act as the main point of contact for all the queries coming from the candidates.
• Maintain a compliment information flow in our Applicant Tracking System.
• Be an evangelist of our culture and mission.

🧪 We are looking for someone who

• Has experience in coordinating multiple communication flows, preferably working with geographically distributed teams and across multiple time zones (we are hiring globally).
• Has outstanding communication skills
• Has natural empathy
• Organized, efficient, and proactive with a keen sense of urgency
• Able to join our team for 30+ hours per week and work flexible hours depending on your current time zone.

😀 We like to work with people who:

• Want to help build a global social safety net on the Internet.
• Think for themselves instead of copying others.
• Are willing to try new things, even with the risk of failure.
• Are intellectually curious and open to new ideas.
• Are creative and bold in the face of any problems.
• Have strong integrity and do the right thing.

🧘 What we offer

About SafetyWing

Salary and compensation

Are you looking for an opportunity to work for a rapidly growing company with room for advancement? At Support Services Group Mexico, 95% of leadership are hired from within. Working here, you'll have a job that is both rewarding and engaging. Our mission is to provide the highest quality of support to our customers. 

This position allows you to work from the comfort of your own home! Work From Home now!

Requirements 

• Dedicated, private room in your home that is quiet during work hours 
• Internet connection of 10 MB of upload/20 MB of download, which is hard-wired (Ethernet-connected) from the modem to your company PC. 
• You must provide your own equipment. Must be Windows 10 or higher Operating System.  
• You must have a Webcam and a Headset. 
• Schedule availability. 
• Advance English level.  
• Call center experience is preferable. 
• Customer service experience. 

What We Offer: 

• Outstanding paid training. 
• Opportunity for advancement. 
• Management that cares about your personal and professional development. 
• Contests and bonuses to add extra money to your paycheck, and awesome prizes. 
• Permanent full-time employees are eligible for comprehensive benefits. 

Responsibilities: 

• Answer inbound calls/chats/emails regarding services, accounts, and billing assistance. 
• Deliver outstanding customer service experience. 
• Utilize multiple systems while speaking with customers. 
• Comply with all operational policies and procedures. 
• A high degree of accuracy with all work and exceptional attention to detail. 

*All applicants must reside and perform this job in Arizona*

The role of Virtual Call Center Survey Agents is to perform outbound surveys with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.

Come Join Our Fun Team

• Base wage of $13.25/hr.
• Flexible part-time personalize schedules within company operating hours
• We will train the right candidate

Requirements:

• You must currently reside in Arizona
• Ability to handle difficult calls in a professional manner
• You must be able to work within the hours of 3PM-11PM (Mountain)
• Ability to read and speak clearly
• Must be 18 years or older
• You must be able to provide your own equipment (computer, headset with microphone, smart phone). For more information see details below
• Have a dedicated, quiet working space that is free of distractions to conduct business

Equipment Requirements

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other recommended requirements for this position:

• Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS
• 8 GB of RAM
• Quad Core Processor
• Most recently updated version of Chrome browser
• Ability to download software to the computer
• A personal email address capable of receiving files
• 10 Mbps download internet access speed
• Direct plug in wired access to the data connection
• Direct plug in access for power for computer or laptop
• USB or other WIRED headset with mic (No Bluetooth)
• Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection

You may have success using a computer with different components, but the above list is what we have tested and verified will work best.

Join the Dynata team today!

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the ersity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity