Knack is hiring a remote Customer Onboarding Representative. This is a full-time position that can be done remotely anywhere in the United States.

Knack - Online database software made easy.

At Krisp, we build products to enhance professional and effective communication for everyone. Krisp mutes background noise bi-directionally during calls, becoming a virtual microphone and speaker within Windows, Mac OS. Our team is defining the future for remote employees' communication. Krisp is an award winning product, loved throughout the world.

• Webby Awards in Productivity and Collaboration 2021
• Gartner Cool Vendor 2020
• TIME 100 Best Inventions 2020
• Forbes Cloud 100 Rising Star 2020
• Forbes AI 50 most promising AI startup 2020
• Product of the Year on Product Hunt 2018

The Role:

As a Customer Care Specialist, you will be responsible for helping our customers to get the best out of the company products and putting effort to ensure every issue of the Customer is positively solved.

What You'll Do:

• Manage large amounts of incoming Customer care requests
• Build sustainable relationships and trust with customers through open and interactive communication
• Interact with Customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Determine Customer issues by evaluating and analyzing Customer requests. Handle Customer complaints, research required information using available resources and provide appropriate solutions and alternatives within the time limits
• Follow up to ensure resolution by providing accurate, valid and complete information
• Follow standard processes and procedures
• Identify, prioritize and escalate (as needed) Customer issues
• Stay current with company products, services, changes and updates
• Take the extra mile to engage customers
• Readiness to work on side projects related to customers feedback/satisfaction.

What We’re Looking For:

• Customer support experience for at least two years, customer support experience in IT is a plus
• Excellent English
• Strong communication skills
• Tech savviness 
• An upbeat and positive attitude, with the ability to work both in a team environment and independently
• Detail-oriented with the ability to multitask, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters
• Willingness to cooperate with others and work for the greater good
• Ability to work at night and during weekends.

Benefits at Krisp:

• Stock options
• Learning and development assistance
• Health, dental and vision insurance
• Paid Time Off
• Paid Parental Leave
• Maternity Leave Top-up
• Gym reimbursement
• Referral bonus program

All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We do not tolerate discrimination or harassment of any kind. All employees and contractors of Krisp treat each other with respect and empathy.

All your information will be kept confidential according to EEO guidelines.

PLEASE NOTE: This position is being offered as a six (6) month contract with the opportunity to become full time for the right candidate. This is a part time position working between 20-30 hours per week.

About The Role:

Voldex is seeking an Contract Influencer Relations Associate to help foster business relationships with creators on the Roblox platform. This entry-level position will work closely with Voldex’s marketing team to define, implement, and track the success of Influencer campaigns and build lasting, mutually-beneficial relationships with creators. 

If you’re someone who is knowledgeable about (or interested in) game streaming, content creation, and social media we would love to hear from you!

What You'll Do:

• Develop, nurture and maintain brand partnerships with influencers and affiliates

• Discover and vet up-and-coming Influencers for potential Voldex brand partnerships

• Suggest, implement and track key performance indicators (KPIs) with the help of the Voldex Marketing team

• Monitor social media channels for community sentiment and campaign efficacy

• Monitor partnered Influencers to ensure campaigns meet Voldex brand standards

• Represent Voldex as as a liaison and resource for Influencers

• Manage rate negotiations, striving for true “win-win” business opportunities 

• Stay apprised of industry best practices and emerging trends

What You Bring to the Team:

• College/University Graduate

• You are well-acquainted with the game streaming or content creation worlds–Twitch, YouTube, TikTok, etc

• Working knowledge of Discord (maybe you even have or moderate a server of your own)

• Ability to set and meet deadlines for yourself and others

• Strong communication and presentation skills

Bonus Points for:

• Prior experience managing a budget and tracking expenses

• Knowledge of the Roblox platform and popular creators on it

What We Offer You:

💰Competitive salary

⛳️ Retirement benefits  - depending on the country, there's company contribution!

🩺 Medical, dental, and vision benefits - depending on the country, there's additional benefits (Life, ADD, EAP)

🏖 20 days of PTO + Federal / Bank Holidays

⏱ Flexible working hours

🌎 100% Remote; we have always been remote and will remain that way

🎮 In person get togethers, virtual company-wide game nights, Robux and so much more!

🎉 Work with awesome people and impact millions of daily players

This is a remote opportunity!

Hours: Monday through Friday from 8:00 a.m. to 5:00 p.m. EST

Job Description:

The Customer Service Representatives primary duties are:

• Respond to Customer inquiries and requests for information, and provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies and procedures.
• Access internal and client systems, interpret screens, update screens and enter contact notes in automated systems.
• Communicate with client staff as required and forward Case and Customer information when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides.
• Accurately respond to inquiries with a high degree of respect in a professional and courteous manner.

Minimum Qualifications:

• CSRs shall have at least one (1) year of Customer service experience.
• A high school diploma or GED is required. Associates Degree or Degree in progress preferred.
• Applicants will be screened for diction, grammar, voice quality and articulation, proficiency with computer and Customer service skills and experience.

Preferred Skills/Experience:

• Ability to navigate in up to seven separate systems and up to three systems simultaneously.
• Ability to navigate and update systems in Windows.
• Ability to convey information and direction for multiple programs during a single interaction.
• Previous experience as a customer service representative in a call center.

Professional Skills:

• Strong verbal, interpersonal and written communication skills
• Team player with the ability to work in a fast-paced environment
• Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude
• Ability to be flexible to handle multiple priorities and to work limited overtime as necessary

Customer Support Representative | Remote

• South Jordan, UT, USA
• Employees can work remotely
• Full-time

Company Description

HireVue is the talent experience leader accelerating the way organizations discover, engage, assess, and hire the best talent. Automating recruiter activities, HireVue connects companies and candidates anytime, anywhere. HireVue’s text-enabled end-to-end talent experience platform includes video interviewing, assessments and conversational AI. HireVue has hosted more than 30 million video interviews and 200 million chat-based candidate engagements for over 800 pioneering customers around the globe.

We are relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates, and we embrace this same focus of fair and objective hiring when we hire for our own team, striving to build a erse and inclusive culture based on a foundation of respect and inclusion.

Job Description

Full Time | Must be located in the US | Must be willing to work in the Mountain Time Zone | Starting Hourly rate from $17.50

This is an early career professional role with potential to grow within the business. As such, we have this role posted continuously, and will be interviewing and hiring on an as-needed bases.

Who are we looking for?

The award-winning HireVue Customer Support Team provides innovative and customer-obsessed service through phone, chat, and email, enabling our clients to build awesome teams and their interviewing candidates to get awesome jobs.

The role of the Customer Support Specialist is to be the front-line of the HireVue experience for interviewing candidates and customers alike. Customer Support Specialists exhibit a passion for providing the best possible customer experience through each interaction and strive to always be improving. Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession.

What will you be doing?

• Be an expert in the HireVue platform and help our customers and their candidates understand the value of our technology
• Document and manage your cases for each Support interaction you have
• Recognize, document, and alert leadership of trends in contacts and ongoing issues
• Identify and communicate support process and product improvements
• Delight each of your contacts with positive and encouraging interactions

Qualifications

• Excellent interpersonal communication skills
• Positive attitude and drive to always be improving
• Expert reading and writing skills
• Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
• 2+ years experience in a customer service role; experience in a technical support role is a plus
• Strong problem solving skills and ability to be resourceful
• Flexible schedule (we provide 24/7 customer support)
• Requires US Citizenship to work in this position

Additional Information

HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.All your information will be kept confidential according to EEO guidelines.

Per US Federal Contractor Mandate HireVue requires that all employees are vaccinated against COVID-19 and are able to demonstrate proof of this vaccination as a condition of employment, subject to exemptions permitted by law.

Here are some of the states where HireVue is currently hiring:

AL, AZ, CA, FL, GA, IA, ID, IL, IN, LA, MI, MN, MO, MS, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, WA, WI.

Start Date: Beginning of December

This role will initially be covering maternity leave for a period of 7-8 months, with the possibility of transitioning to a full time role.

Moodle with us!

We're the world's most popular learning platform and we’re on a mission to empower educators to improve our world.

Due to some exciting company growth, we need some more support in our small but growing customer support team. This role will initially be mainly embedded within our MoodleCloud team but will also spend periods paired with additional products and services in order to build up a greater breadth and depth of product and company knowledge and experience. As well as working support tickets, this position will also play a key role in improving support processes and documentation and as well as engaging in occasional project work to improve the customer experience.

Find out about your new workplace...

Moodle builds and maintains an open source learning management system, with over 100,000 registered sites and 300 million users worldwide. We’re growing rapidly, with the recent introduction of exciting new products to help us become an even bigger contributor to the world of education technology.

We’ve built a passionate team of hard-working and driven people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!).

Find out more about us on our website.

What your new job can look like…

With the pace of Moodle, no two days will ever be the same! But most days will involve a mix of:

Assisting MoodleCloud customers with tier 1 and eventually tier 2 product questions and account management

Escalating tier 3 support requests to the engineering team

Assisting prospects trying out MoodleCloud with plan, pricing and product information

Assisting other Moodle products and services with tier 1 support as part of your development

Maintaining and improving support processes and documentation used by team members and users

Working closely with other MoodleCloud team members (Support, Engineering and Product)

Engaging in some project work and Voice of Customer initiatives to help improve Moodle´s support processes, systems and documentation

Requirements

We'd love to meet you…

Especially if you can talk to us about your:

• Experience in a ticket-based Customer Support role
• Experience with software ticketing and CRM tools
• Experience writing and maintaining internal process documentation
• Experience writing and maintaining customer-facing process documentation
• Flexibility to occasionally work within erse timezones
• C2 Advanced written and spoken level of English & Spanish
• (desirable) Experience with Moodle products or services
• (desirable) Experience in a working from home role
• (desirable) Experience supporting a web-based software product
• (desirable) Experience using customer billing and invoicing software

** This role can be based anywhere in Argentina or Chile.

Benefits

What's in it for you?

We’ve already talked about the importance we place on achieving our mission to empower educators to improve our world, our passion for our values and some of the cool things we are doing as a company.

So what about this?!

• A light-hearted, fun, irreverent and eclectic team of professionals
• A truly flexible working environment where you can work from home anytime
• A learning environment where you have your own learning and development budget
• An opportunity for learning on the job and upskilling
• The knowledge you are helping millions of people reach their goals
• We don’t believe in formal dress codes, bring your full self to work in your own style
• Plus, we’ll provide you with a competitive salary

Does all this sound good? If yes…

Click on the following link to apply

Add your resume and anything else you'd like to add… in English, please

Press send.

Moodle is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: Moodle is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Moodle are based on business needs, job requirements and inidual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Moodle will not tolerate discrimination or harassment based on any of these characteristics. Moodle encourages applicants of all ages.

As the Director of Community Growth, lead the company’s field marketing strategy to support the company’s aggressive growth plans and create a competitive advantage within the various market segments.

Requirements

Plan and implement company presence at local events, trade shows, campsites, and other physical locations where the field marketing team can meet RV owners in collaborating with marketing, operations, and product teams. Own the outbound strategy to deliver on growth, efficiencies, cost, quality, and capacity.

Responsibilities:

• Strategic planning, goal setting, and directing the field marketing of the company to support key goals of RV owner growth source, select, negotiate, and manage relationships with event and location partners.
• Synthesize and prioritize the needs of RV owners and the internal teams that work with them. Initiate and lead market research to determine what problems should be solved, for whom, how, and why it matters
• Improve core processes, partnerships, internal tooling, and training for field marketing employees.
• Help evolve the playbook for market expansion and execute against it
• Cultivate and provide opportunities for rising talent within the organization
• Supervise two advertising and promotions managers

Educational and Experience Requirements: Bachelor's degree in marketing, business or a related field and two years’ experience as a marketing or sales manager or alternatively no degree and six years’ experience as a marketing or sales manager

Skill Set Required:

• Developing advanced targeting techniques through creative use of data insights to identify high value new customer groups.
• Creating channel by channel sales and revenue goals with clear deliverables across multi-year initiatives.
• Building sales and retention teams from the ground up.

Work Address: 1801 E Cesar Chavez Street, Austin, TX 78702. Position may be 100% remote anywhere in the United States.

Do you have a passion for the blockchain community? Do you want to work with one of the fastest growing blockchain companies in the United States? Ikigai Technologies is looking for a motivated, enthusiastic, and driven Community Manager who is hungry to partner with a dynamic team in growing our followers across various social media platforms. 

As a key member of the business team, you will work directly with our COO to build out strategies to grow our brand awareness and engage our followers. You will be expected to engage various audiences, problem solve creatively, develop deep relationships with community groups, and drive results.

Who is Ikigai Technologies? Ikigai Technologies is a fast-growing startup that helps others “find their Ikigai” through technology. We work with industry leaders such as IOG (Cardano) and Fluree to deliver products and services that make creating dApps more accessible to everyday people. 

Our ideal candidate would be a scrappy self-starting inidual that has a good understanding of various social media platforms, and is used to interacting quickly with people across various platforms. 

• Develop, plan and implement community management strategies.
• Organize various community building initiatives to cultivate and grow followings.
• Develop and maintain the Discord community master calendar with daily updates, agenda, events, and ensure activation is aligned across all channels and key stakeholders.
• Search, identify and establish collaborative relationships with potential influencers and opinion leaders and align seeding tactics with partners to maximize engagement KPIs.
• Communicate and collaborate with internal stakeholders to share insights on community engagement and marketing efforts. Share complaints, suggestions, comments (positive or negative) coming from fans in all digital channels to continuously improve engagement.
• Define measurable engagement KPIs and prepare weekly performance reports and suggest tactics to improve engagement.
• Keep up-to-date with the latest trends in community platforms, social media and technologies to strategize and adjust community engagement tactics accordingly in a swift manner.

• 3-5 years experience in community management, marketing, or social media management.
• Have been in the crypto space and/or NFT marketing for at least 12 months.
• A degree in communication, English, journalism, marketing or related field.
• Experience planning and leading community initiatives for marketing campaigns (such as, building an online forum, launching an ambassador program, online live events).
• Proven success in building and managing a Discord community.
• Good understanding of engagement KPIs and analytical skills.
• Detail-oriented, excellent follow through, ability to multitask, manage projects and workflow.
• A good team player with excellent verbal communication skills, writing skills, interpersonal and presentations skills.
• Ability to multitask and meet deadlines.
• Motivated, self-starter, independent problem-solver and resourceful.

Bonus points for:

• Prior exposure to digital art and/or collectibles.
• An NFT collector yourself.
• Prior experience in developing and managing gamified community engagement strategies.

Moving into an emerging industry can be scary, that's why we are dedicated to being flexible and lowering risk for talented iniduals. We left our jobs to escape enterprise culture and what we can only call the moral failings of Big Tech. Now, we work on empowering others to pursue their ikigai.

Our projects are built from the bottom up. We believe engineers are best suited to drive innovation and shape release goals. At the end of the day, you'll work on projects you can take pride in and develop open source code in a passionate, collaborative environment.

Working with us, you have the opportunity to work on exciting new technologies and products that push the envelope of research and development. We believe you shouldn't have to compromise in pay, ethics, or time (crunching) to work with people you enjoy and products you love. In short, you'll build all those great ideas you had but couldn't get your ex-employer to understand.

• 100% fully remote role
• Flexible working hours
• Unlimited PTO / sick leave with an annual 2 week minimum
• Health insurance for US-based employees (Medical/dental/vision)

Title: Customer Support Associate

Location: United States (Flexible)

About Betterment

Betterment is a leading, technology-driven financial services company that offers investing and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission: making people’s lives better. We’re headquartered in NYC, and offer hybrid NY-based (three days/ week in-office) and select, non-NY-based remote positions.

About the role

The Customer Experience team at Betterment is key to enhancing our customer-focused product, supporting its users, and is relied on by every team in our organization. As a Customer Support Associate, you like working with people, fixing things, and are a master of the art of the analogy. You understand what it means to be a champion of a brand. You are the voice for customers, and relish providing them with that wow moment. You understand what it is like to be a customer, and appreciate going above and beyond to delight people and solve their problems. In this role, you will be joining a tight-knit team that is an integral part of the organization.

Recent graduates welcome!

This role is 100% remote. Below we’ve reflected the base salary range we would offer for this position in locations with pay transparency requirements. For those located elsewhere, the actual compensation offered will be based on candidate experience and geographic location. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment’s total compensation package for employees. We are hiring in all states except: NY, NJ, PA, CT, CA, ME, WA

• Colorado: $45,000 – $52,000

We offer a competitive equity package, health, dental and vision benefits, and a 401(k) offering with employer match as well as a flexible PTO policy.

A day in the life

• Deliver above-and-beyond customer service and experiences through phone, email, live chat, and social media channels
• Explain complex transactional and investment principles clearly, helping prospects and customers understand the benefits of our products
• Troubleshoot customer issues and concerns, investigating why they happened, and communicating with multiple teams to find rapid resolutions
• Act as the internal voice of the customer, offering insights to all areas of the business to help build a better product

What we’re looking for

• Expertise with customer service, financial services, or retail banking
• Exceptional written communication skills and ability to build rapport – you will speak with our customers through email and in real-time over our live chat feature
• Interest in becoming a subject matter expert in finance and personal investing
• Technical savvy, specifically the ability to navigate multiple complex systems simultaneously to respond to customer inquiries
• Problem-solving skills and the ability to take the initiative to use available resources to find an answer to a customer’s problem
• Flexible availability, generally between the hours of 9-6 ET
• Customer service experience, including (but not limited to!) retail, call centers, restaurant industry, or other client relationship management
• Strong & reliable WiFi connection is required. A laptop and necessary equipment for the role will be provided.

What being at Betterment means for you

We change lives

Join a community of innovators working to transform financial outcomes for real people. Your work will make an impact, always laddering up to our mission: making people’s lives better.

We set audacious goals

We set them for the company, our customers, and ourselves and we won’t stop until we reach them. We don’t just show up; we give our all, then celebrate our wins.

We value all perspectives

When we collaborate, we’re at our best. We believe erse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community.

We invest in you with:

• A competitive suite of benefits, including: medical, dental, and vision insurance; life and AD&D insurance; STD and LTD benefits, including infertility support and World Professional Association for Transgender Health approved benefits; and generous parental leave.
• Flexible paid time off (and encouragement to use it!)
• Meaningful opportunity for community building through our 6 Employee Resource Groups
• Empowerment to own and lead change and affect the business
• Dedicated professional development opportunities
• Complimentary financial advice from our team of CERTIFIED FINANCIAL PLANNERS
• Lunch from our in-house chef three days a week at our NYC headquarters

What happens next

We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues.

In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions.

On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency. As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that, as we usually receive an overwhelming number of applications for open positions, we’re unable to offer inidual feedback during the interview process.

We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you through the interview process!

Please note that Betterment is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter or email:

Come join us!

We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual inidual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law.

#LI-Remote

Care Coordinator

(bilingual, non-clinical)

REMOTE

CLINICAL

Join Cartwheel to help tackle the student mental health crisis.

Kids spend most of their days in the classroom. And teachers and staff, who play a vital role in their development, are often the first to notice when something is off. But with 1 in 5 young people struggling with mental health, schools are getting crushed by a downward spiral in student crises and staff burnout.

With large increases in federal funding for schools and the rise of telehealth, schools are reimagining what mental health support can look like.

Cartwheel is a seed stage startup building technology-enabled mental health services that put schools at the center. We see our role as supporting on-campus counselors, psychologists, and school social workers who see kids every day. Instead of going around them, we collaborate with them. This means:

• Earlier intervention
• Higher student and family engagement in care
• Better coordination among the trusted adults in a student’s life

Kids shouldn’t just aspire to get out of bed and drag themselves to class. They should be able to experience joy. They deserve to envision and build a life they’re excited to live. If you join Cartwheel, you’ll help make this vision a reality for millions of students across the country. We’re backed by top investors including General Catalyst, BoxGroup, and Able Partners, and we’re looking for scrappy, mission-driven teammates to join our team.

ABOUT THE ROLE

We’re looking for a team-oriented and mission-driven Care Coordinator to serve as a welcoming first point of contact for students and families and guide them through their Cartwheel care journey.

As a Care Coordinator, you’ll play a central role in enabling care delivery in a fast-growing company transforming mental health care. You’ll work directly with students and families to guide them through their journey with Cartwheel and help coordinate our interdisciplinary Cartwheel Care Team of therapists and psychiatrists to ensure students receive excellent care. You’re a great fit for this role if you have experience working with families and are eager to help young people access the services they need. For example, you may be a former administrative assistant, clinic administrator, or office coordinator.

Role type: Full-time (40 hours per week)

Location: Up to 100% remote

Start date: Rolling start dates as soon as possible.

WHAT YOU’LL DO

• Serve as the welcoming first point of contact to Cartwheel for students and families in the intake process
• Educate students, families, and school staff on Cartwheel’s services
• Manage scheduling for Cartwheel’s care team, working directly with Cartwheel’s Care Manager, clinicians, students, and families
• Gather feedback from students and families, and work with Cartwheel’s leadership team to improve Cartwheel’s services

WHO YOU ARE

Must have…

• Fluency in a second language (priority for Spanish and/or Portuguese)
• Experience coordinating directly with kids and/or families and helping them feel welcome, respected, and informed
• Excellent organization, communication, and teamwork skills
• Ability to learn quickly and desire to join an early-stage, rapidly-growing organization
• Optional: Ability to work an afternoon and evening schedule
• Optional: Experience working in school settings and/or healthcare clinics
• Clinical license not required

The above is a summary of the role, not an exhaustive list. If you think that you have most of the above but not everything, please apply. We’d love to hear from you.

WHY YOU’LL LOVE CARTWHEEL

• Team-based work environment with mission-driven colleagues
• Up to 100% remote role
• Competitive compensation ($50-60K cash compensation depending on experience)
• Health and dental insurance
• Generous paid vacation and sick leave

Cartwheel is proud to be an equal opportunity employer. We embrace erse backgrounds and perspectives and an inclusive work environment. We’re committed to equal employment opportunity regardless of race, color, religion, ancestry, national origin, gender, sexual orientation, disability status, or veteran status.

Flocksy was founded in 2016. Our mission is to provide affordable flat-rate creative services to small businesses and agencies across the globe. Since starting, we have helped thousands of businesses with their marketing and have been one of the fastest-growing companies on the east coast. The main day-to-day operations are managed by a small team of 12 people that works closely together.

Responsibilities and work environment:

You will be responsible for helping new and existing customers along with other customer service representatives on a daily basis.

A typical day consists of logging on at 9:00 am EST to answer emails, respond to any live chats, and use Flocksy's custom portal to help customers with any questions, or concerns.

You'll also be helping with support sales phone calls and customer demos where you'll show potential customers the Flocksy dashboard, how things work, and answer any questions.

This job is fully remote. 

Skills (required):

• Excellent people skills
• Problem Solver
• Willing to work in a fast-paced work environment

Additional skills (preferred but not required):

• Freshworks i.e Helpdesk, Freshchat, Contact Center
• Jira and Confluence
• Google Docs and Sheets

Software (preferred but not required):

• Slack
• Google Meets, Zoom
• Tech
• Computer

This is a remote position.

• Must be 18 years of age 
• Dual Core 2.8 GHz or better or Intel I class or AMD Phenom X2 class or better, 20 GB or more available space, 60 GB or more of total space, 4 GB or RAM or better, Windows 10 
• No all-in-one computers 
• No Atom, Celeron, Pentium and Opteron Processors are permitted
• Mac computers permitted – must run Windows Bootcamp 
• Dual Monitors (highly recommended— but not required) 
• 1280x1024 (SXGA) screen resolution 
• 1920x1080 (full HD or 1080p)
• USB headset only • Noise cancelling recommended
• VoIP Telephone Service
• Wi-Fi is not acceptable 
• Min. 10mbps download speed 
• Min 3mbps upload speed 
• Max. latency threshold of 120 milliseconds

• Flexible schedule
• Competitive Pay
• Work from Home

Must be 18 years of age Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted 20 GB or more of available space 60 GB or more of total space Windows 10 Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) USB headset with microphone (required for Certification) Hard-Wired Broadband Internet service via DSL, Cable, or Fiber Optic connection

High School Diploma

0-1year

Customer Support Senior Associate

Remote in US or Mexico

REMOTE – US

FINANCE AND STRATEGY

FULL-TIME

/ REMOTE

Remote, Mexico or US

(Bilingual in English and Spanish)

Empower is a fast-growing fintech based in San Francisco. We’re on a mission to expand access to fair credit to give anyone the opportunity to improve their financial security and mobility. Our mission started in the US, but we recently launched in Mexico, our first international market. That mission takes creativity, passion, and drive.

Are you in?

Empower is looking for its first Customer Support Senior Associate in Mexico. Your role will be key to shape the customer experience and help develop customer support procedures to get the company ready for scaling in Mexico. You will be supporting our customers by providing customer-focused assistance, handling customer inquiries on a daily basis, and helping with enhancing the customer experience at Empower. In addition, you will escalate leading trends and drivers and engage proactively with the team to help with improving both the product and the customer experience. You will work as part of a small cross-functional team within the company that is exclusively dedicated to the Mexico operation.

What Empower Offers

• Competitive salary
• Technology expense reimbursement
• Work from the comfort of your home (you can be based in Mexico or the US)
• Equity package

You will:

• Work on the frontline of the business: support calls, chat, and emails from our users
• Develop and establish customer support procedures for a recently launched product
• Resolve a customer’s issue with active listening and knowledge of our products and services
• Collaborate with the team to resolve problems and deliver a top-notch customer experience by working on various customer support-related projects
• Become knowledgeable of any pain points in Customer Support that our customers or team members are experiencing
• Advocate for customers from within the organization and drive changes that can improve their experience
• Create a seamless support experience for our customer base

Basic Requirements

• Fluent written and verbal communication in both Spanish and English
• Work authorization in Mexico or in the US
• A BA/BS degree, 6+ months in a customer support role (a plus if within a fintech company or in Mexico)
• Excellent verbal and written communication skills with the ability to explain complex topics in easily understood, concise language
• Demonstrated passion for the customer experience and the ability to solve problems with a short turnaround time for customers while maintaining a high level of empathy
• Ability to communicate cross-functionally and globally
• Availability on some weekends and holidays when needed
• Expertise in Google Suite

At Empower, we hire for people that push themselves to understand others and seek out ways to challenge their personal assumptions. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first. We are committed to building a erse, inclusive, and equitable workspace where everyone (regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics) feels like they belong. Even if your experience doesn’t exactly match up to our job description, you should feel empowered to apply regardless!

Customer Support Representative, Freight Match (Remote)

Job Category: Operations

Requisition Number: CUSTO002262

Posting Details

Full-Time

Locations

Remote

Job Details

Description

At Truckstop, we have transformed the entire freight-moving lifecycle with our SaaS solutions. From freight matching to payments and everything in between, we are the trusted partner for carriers, brokers, and shippers alike.

We lead this industry forward with our One Team mindset committing to principles such as assume positive intent, have each other’s back, and be your authentic self. Our drive for greatness produces high expectations, yet our regard for humans is even higher.

Join a team of brilliant minds and generous hearts who care deeply about other’s success.

Position Summary:

This position is considered Internet Truckstop Group’s front line in which the employee interacts with customers in response to questions and problem solving, with the intent to end the call with a satisfied customer. The position spends more than 75 percent of the workday in direct customer service contact via telephone.

Essential Job Functions:

• Provide information to customers by verifying their request; answering questions; and aiding assistance. Communicate with customers using established phone and email/chat etiquette.
• Find a satisfactory solution to a given problem per standard operating procedures. Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up as needed to ensure resolution. Possible behavior modification on the side of the employee to calm a customer as needed.
• Verify company information via governmental websites and company policy, in order to set up and maintain accounts on a daily basis.
• Troubleshoot with customer if customer is having website problems. Forward call to Tier2 Tech Support if unable to assist.
• Track and document account information on various software solutions to track daily/monthly trends.

Position Requirements:

• High school diploma or equivalent
• Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
• Ability to become familiar with company products and navigate systems in a reasonable amount of time
• Ability to communicate effectively verbally and in writing
• Ability to understand, problem solve and respond to a customers’ needs in a timely manner
• Ability to perform detailed, accurate data entry and meticulous attention to detail
• Ability to multi-task, prioritize work and manage own time to meet department goals and deadlines
• Ability to maintain cooperative effective working relationships within company
• Support a team environment, focused on the greater good and eager to pitch in to help when needed

The above description covers the most significant duties performed but does not include other related occasional work that may be assigned or is completed by the employee.

Truckstop.com provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

InviteMember is a growing SaaS (Software-as-a-Service) company. We help independent creators, publishers, and community managers all over the world make a living running a successful membership business in Telegram.

We're looking for a customer support specialist to join our team.

You will start as a part-time independent contractor (~20 hours/week), but eventually, your role might expand into a full-time position with more responsibility and more benefits.

This is your opportunity to join a growing startup at an early stage!

Requirements

• customer support experience (ideally in companies with a strong customer focus like Stripe and Intercom);
• strong analytical and problem-solving skills, attention to detail;
• ability to learn quickly (you'll become an expert Telegram and InviteMember user);
• excellent communication skills;
• advanced (C1+ level) English speaker (other languages is a plus).

The job

• support over Telegram and email, less often video calls with screen sharing;
• explain to users what InviteMember can and can't be used for;
• help users set up and manage their membership bots;
• analyze issues our users are facing and help to resolve them;
• recognize and escalate critical issues;
• work with feedback, testimonials, and complains;
• meet our internal KPIs;
• work with our internal and external knowledge bases;
• process refunds.

We offer

• flexible schedule;
• competitive salary (in USD);
• remote job (work from anywhere);
• opportunity to learn a lot about customer support, messaging, membership businesses;
• opportunity to get a full-time position in the future.

Hiring process

• Complete the test
• Get invited for an online interview
• Receive our offer

Salary and compensation

Benefits

🌎 Distributed team

Customer Support Associate I

Customer Experience | Remote, USA | Full Time

JOB DESCRIPTION

ABOUT SWING:

On average, U.S. students are with substitute teachers for 5% of the typical school year. That means our students have substitute teachers for more than six months of their K-12 school career. The problem? We’re suffering from a national shortage of substitute teachers.

POSITION SUMMARY:

The Customer Experience (CX) team at Swing seeks to empower our users through easy self-service and provide guidance and expertise when our schools and subs need us. As a Customer Support Associate, you’ll be responsible for providing world-class customer support, identifying customer pain points, and escalating inefficiencies you identify in our support processes. You are highly organized, empathetic, a thoughtful communicator, and energized by helping our school partners and substitute teachers get the most they can out of their Swing experience.

This is a full-time remote position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide high quality, efficient and helpful responses to customer requests through channels like Zendesk emails/tickets, livechat and phone
• Suggest, update, and create content for our external Help Center and internal knowledge base to provide an easy, self-service customer experience (macros, help articles, etc.)
• Flag user pain points and suggest solutions to our product team
• Identify areas of improvement in support processes (i.e customer self-service opportunities)
• Use tools and knowledge base efficiently to maintain low ticket processing time
• Triage and escalate tickets as necessary to CX team leadership
• Provide support to other teams, including but not limited to Sub Operations
• Achieve set team goals in tickets per hour, quality, and CSAT

REQUIREMENTS AND QUALIFICATIONS:

• Bachelor’s degree preferred or equivalent experience required
• Ticket-based customer support experience a plus
• Highly empathetic, takes time to understand customer pains, needs, and wants and goes the extra mile to make sure customer issues are resolved as quickly as possible
• Must be able to work independently
• Hyper-organized and detail-oriented, with excellent written and verbal communication skills
• Commitment to ersity and inclusion in working with erse teams
• Good judgment and the ability to handle sensitive and confidential information with discretion
• You consider yourself a technology enthusiast and enjoy learning how to use new technology tools
• High level written and verbal skills required
• High degree of critical thinking, reading comprehension, and solution oriented skills required
• Work schedule: 5AM to 130PM PST (flexible)

COMPENSATION:

Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Swing Education offers a comprehensive benefits package which includes the following perks:

• Medical/dental/vision benefits
• Generous PTO
• Paid holidays
• Parental leave
• Stock options
• Professional development reimbursement program
• Mission-driven work
• Fun, collaborative, balanced culture

ENVIRONMENTAL CONDITIONS / PHYSICAL DEMANDS

The environmental conditions described here are representative of those an employee encounters while performing the essential functions of this job. The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform essential functions.

Physical:

• Must be able to remain in a stationary position 90% of the time
• Must be able to communicate, detect, converse with, express oneself to others
• Must be able to talk and hear 70% of the time during online meetings and calls
• Repeating motions that may include the wrists, hands and/or fingers

Environmental:

All staff are working fully remotely.

Remote expectations

• Employees are to be online and accessible for 8 hours, Monday to Friday. The company’s core business hours are from 9:00am – 5:00pm PT
• Tools will be provided for communicating with team members and collaborating on projects.
• Meetings will be scheduled over video conferencing. Times are to be discussed and agreed upon between the employee and manager.
• Employees are advised to choose a safe and secure location to work from, and to maintain high levels of safety.

Cookpad is a food tech company dedicated to shaping the future of home cooking and food as a pillar for a sustainable future. At our Bristol headquarters we have been developing innovative product ideas and we now have a new product launch in 5 countries: UK, France, Spain, Italy and Japan.

This is a premium service - our new product's focus is on helping people learn to cook in an innovative way with personal coaching service from professional chefs.

We are now ready to hire Customer Success Representatives who will have a direct role in helping our customers achieve their goals. You will be matching our customers with outstanding chefs around the world in an exciting, fast-paced start-up environment and be the voice of our customer inside the company. You will have a passion to help people build skills and confidence, and be able apply your excellent communication skills to building a strong rapport.

Requirements

You can be Bristol based with hybrid working or fully remote. You will be supporting customers in either in the UK or Spain (you must be a native speaker for international roles). Support will involve daily conversations with customers and chefs, and also working closely with our product development team.

You will need:

• A start-up mindset (there are frequent minor changes in our product design since we are still developing our service)
• Basic technology skills (Google sheet, Slack, zoom etc..)
• Bi-lingual communication skills - fluent in either Spanish or English
• A relentless focus on delivering great customer support

Benefits

What we offer:

• A contract role with a minimum commitment of 30 hours/per week
• Ideally full-time (40 hours/week)
• Hybrid working 2-3 days a week from our Bristol office. Or, remote (UK or Spain)
• The chance to work in a fast-paced, highly ambitious team

*This job is remote-friendly for all candidates currently authorized to work in the United States or Canada.

We are Battlefy, and we power Esports.

We are looking for a Customer Success Manager, ideally with a background in digital agency, to help us build the future of Esports. Battlefy's platform is the gold standard in the competitive esports industry and we need smart, customer-obsessed people to help deliver world-class experiences for our clients, drive engagement with the Battlefy platform, and own organic customer growth.

The Customer Success Manager will be responsible for supporting key clients, including nearly all of the biggest game publishers in the industry. We work with incredible organizations like Riot Games, EA, Red Bull, the NFL, NBA, NHL, and Major League Baseball. The biggest brands in the world deliver their global esports strategies on our platform.

Successful candidates for this role will excel at the following:

Account Management

• Working with enterprise customers to launch, grow, and iterate on esports experiences;
• Owning of post-launch retention, growth, and iteration tasks with key customers;
• Nurturing client relationships, acting as the voice of the customer;
• Making trade-off decisions in order to handle requirements changes;
• Acting as a key internal stakeholder with sales, product, marketing, and other internal teams.

Communication

• Unsurpassed communications with customers, project teams, and others;
• Collaborating with different business units to find the right balance of commitments.

Detail Oriented

• Delivering on all assigned KPIs and keeping up with all reporting tasks;
• Bringing a high level of attention to detail regarding campaign execution.

Requirements

• 2+ years of experience as an account manager, project manager, or customer success rep in a digital agency environment;
• Bachelors degree or professional experience equivalent;
• Strong technical acumen with fluency in modern digital tools for project management, communication, tracking, etc.
• Strong communication skills.

Benefits

At Battlefy, you will be instrumental in helping the team to rise up and become legends. While doing so, you will receive a competitive salary, flexible hours, programs to support outdoor fitness activities, and flexible vacation time. Most importantly, you will receive the support of a talented, warm, and welcoming family that shares your passion and enthusiasm for building a legacy.

We're looking for…

An experienced and passionate inidual to join our clients team as a Tier 2 Support Technician to provide basic and mid-level Desktop and network and basic server support to clients on various aspects of their IT as quickly, competently and efficiently as possible.

Who are you?

• Technical troubleshooting and problem resolution skills
• You are solution orientated with excellent problem solving skills
• Good process orientation
• Great relationship management & conflict resolution skills
• You are willing to go the extra mile as needed and
• You are not a clock watcher and are willing to work outside the standard office hours

What's the role?

You will be responsible for:

• Retention of the client by giving exceptional service
• Efficiency and effectiveness resulting from improved technical service deliver
• Data accuracy and relevance for managing the business operations
• Delivering the service three times faster than the client expects with high levels of communication

Boxes to tick…

• Matric
• Relevant Tertiary Qualification
• At least 5 years of active and current experience in the Tier 2 arena
• IT including all technical infrastructure basic servers/networking systems processes, desktop security, desktop, remote cloud computing, Microsoft 365 administration, hosting, web services hardware/software, multiple devices e.g. PC & Mac, Mobile etc.

100% remote, full-time, USA or Canada-Based

Inside is on a mission to make people smarter! We cover the latest news and innovations in business, tech, and venture capital through newsletters, events, and a community. A key driver of our community growth is our new social news site on Inside.com. Founded by Jason Calacanis, Inside is a fully remote team of entrepreneurs, innovators, and doers. Join us!

We are looking for a dynamic and driven Senior Community Manager to join our team - someone who has built great communities before. This is a chance to shape and execute a social strategy across a brand-new platform and traditional social media channels.

What You'll Do: 

Your mission is to build and grow a community that provides real value to our members (composed of executives and entrepreneurs). The job requires growing and engaging audiences on various topics on our new social news site (https://inside.com/). The role includes:

• Developing a broad community growth strategy and showing measurable progress
• Thinking through and establishing a killer member engagement strategy and tracking engagement metrics
• Creating processes that incentivize community members to interact with other like-minded members
• Hosting discussions with experts on the topics we cover on the site
• Directing and managing social presence on existing and new topic channels on the site
• Promoting/sharing interesting content posted on the site on social media platforms
• Encouraging and organizing jam sessions and AMAs
• Supporting the team in new experiments
• Strategizing and executing new projects to improve engagement across the Inside Community
• Posting to the site regularly and answering questions
• Helping moderate community posts & comments
• Helping community members discover opportunities and products that we provide
• Sharing swag with our community members

What We're Looking For

• Experienced (5-10+ years) in community building. This doesn't have to be through a formal company role, but you must be able to show that you have built and led large online communities
• Intellectually curious and knowledgable in business, tech, investing (private/public/crypto), and venture capital
• Driven and autonomous
• Adaptable and able to pivot quickly
• Social media savvy
• Ability to create, curate, and moderate content & comments
• Brings positive energy to each interaction
• Attentive to detail
• Someone obsessed with member experience
• Excellent written and verbal communication skills 

Our tech stack (tools you are likely to use daily):

• Slack
• Notion
• Buffer
• Canva
• ConvertKit

The details you'll want to know

• 100% remote (full-time position)
• Salary: $75k-$85k per year (5+ yrs experience)
• Competitive benefits package

Still reading? Apply!

Notarize is hiring a remote Customer Support Associate. This is a full-time position that can be done remotely anywhere in the United States.

Notarize - Legally sign and notarize documents 100% online.

At DISCO, we strongly believe in the uniqueness of thought, experience and perspective that can only be achieved through having an inclusive and erse workforce. We strive to continue to make DISCO an incredible place to work by fostering a culture of inclusiveness, ersity, openness and collaboration. We value all different kinds of experience, so even if you feel you don't meet all of the necessary criteria for this position, we encourage you to apply.

DISCO is the industry standard for managing, organising and sharing music and other media. We make music and media workflow fast, intuitive and simple, directly connecting people and their work to save time. Today we count UMG, Sony, Warner Music, Netflix, Amazon and Rockstar Games among our customers, and over 250,000 people interact with DISCO each month. Our customers are super passionate about our product.

Remote - London, England, UK

Do you possess a love for customer success, creative problem solving, and have the ability to quickly build strong, trusting relationships? We are seeking a highly-skilled Onboarding Customer Success Specialist to join DISCO and provide a world-class onboarding experience to our customers. This is a high-velocity position where you must manage multiple accounts at once and ensure customers are successful during their DISCO journey.

• Hands on management of onboarding new clients, providing detailed direction on how they can start working with DISCO
• Seamlessly migrating of client assets and metadata from existing platforms and systems on to DISCO
• Delivering training sessions to new and existing clients
• Developing rapport and relationships with clients and working with the team on implementing creative ways to support them
• Liaising with the product, sales and marketing teams to share clients’ feedback to further improve our product
• Identifying opportunities for the marketing team to speak to clients for case studies/ testimonials
• Maintaining an in depth knowledge of DISCO in order to identify opportunities for our clients and keep them informed of updates to the product
• Assisting in the negotiation of client upgrades and renewal

Requirements

• 3+ years of experience in a Customer Success/ Onboarding role, where you were responsible for onboarding, retaining and expanding client accounts, including enterprise level clients
• Excellent listening, written and verbal communication skills
• Excellent time management skills with a detail and goal oriented mindset, when working on multiple projects concurrently
• Strong self-motivation and problem solving skills for working in a remote environment
• Intermediate to advanced knowledge of Google Sheets and Excel
• A tech-savvy approach to learning new software and tools
• Advanced presentation skills when speaking with clients, including senior management, via in-person or screen share calls
• An empathetic and patient outlook with a curiosity for what motivates our clients and how we can best support them

Benefits

At DISCO, our employees have told us what benefits mean the most to them, and we've listened. So as a DISCO employee, you will work remotely from home whilst being supported by a friendly and fun international team.

In addition, you will receive:

• A competitive salary in a fast-growing startup
• Office set-up allowance
• Annual learning and development allowance
• Four weeks of paid vacation leave per year
• Paid bank/public holidays as outlined in our Leave Policy
• Two weeks of paid sick leave per year
• Paid Parental Leave
• A company laptop
• Monthly internet allowance/reimbursement
• For US employees, health/vision/dental insurance contributions
• The ability to work how you want -- we’re not heavy on rule books. Everyone is trusted to figure out the best way to work.

To apply for this incredible position, please submit your resume along with a cover letter.

DISCO is an equal-opportunity employer. In addition, we will provide reasonable accommodations for iniduals who have disabilities. If you require any reasonable accommodation to participate in the application process, please note this in your cover letter and we will reach out to you.

Please note that we do not accept unsolicited resumes from recruitment agencies.

We have a job opening for someone who is keen to become a key figure within our Operations team. Do you understand what customers need and how to make their experience our success?

Are you looking to work for a start-up company where you are the 'spider in the web' for our customers with your hands-on, flexible and open-minded attitude?

Duties/Responsibilities:

• You work closely with sales, finance, product management, and suppliers to purchase and deliver the right product at the right place and at the right time while meeting the targets for delivery performance and inventory, and logistic costs.

• You know how to create customer success and are a skilled communicator.

• You are going to send our products all over EMEA and all the admin that comes with it.

• You play an important role in all other tasks and challenges from the supply chain processes.

• 3 years of experience working with customers.
• Experience with SAP Sales & Distribution, Power BI and Microsoft Office 365 would be an advantage.
• Accuracy and high attention to detail.
• Excellent communication skills 
• You are a problem-solver with a positive attitude.

Fluent in English, and Dutch is not required.

WHAT'S IN IT FOR ME?

Don’t feel hesitant to apply in case you do not tick all boxes above. Mindset and attitude are valued over hard skills. Come as you are!

Every country has a competitive compensation plan with good benefits & insurances. You’ll be part of the company that identifies itself as Flexible, Trusted, and Bold and has a dedicated & international team who enjoys the perks of flexible working.

WHY i-PRO?

Because i-PRO EMEA is a people-driven company! We believe that iniduals perform better if they have a high degree of autonomy. We want to create an environment where you have influence and can make that difference.

i-PRO EMEA is a spin-off from Panasonic and started in October 2019 in Japan, USA, and China. Our EMEA office started in October 2021. We are an electronics company in the Tech industry that manufactures and sells security & medical cameras.

• Work from home, or any quiet place with a closed door

• Choosing when & how often you want to work

• Respond to chats, emails, and calls from customers

• Quickly help customers with good solutions

• Solve problems in a creative way

• Document details of calls & customer interactions in the appropriate systems

• Type and talk at the same time

• Navigate multiple systems, programs, and screens at the same time

• Great communication skills (verbal and written)

• Can type 20 WPM or more

• Solid computer skills, including typing and navigation

• Comfortable empathizing and remaining patient with difficult callers

Hero Journey Club (www.herojourney.club) provides community-based mental health support inside of virtual gathering spaces to address loneliness and mental health for young adults (aged 15-35). We host weekly group sessions inside of video games like Minecraft to meet members where they already spend time, facilitated by trained therapists with expertise in evidence-based care.

We are building the social scaffolding to improve the emotional/mental health of every community. We are creating the infrastructure for modern communities to improve mental wellbeing through connection and belonging; the next generation of mental health tools, for the next generation. You can read more in our manifesto.

Come craft the future of mental health & wellbeing with us and literally save lives — trailblazers, empaths, and pioneers wanted.

Hero Journey Club is searching for a hands-on and experienced Community Manager, responsible for guiding the growth strategy and development for our community including support, engagement, and growth. Reporting to the Cofounder/CEO, you will manage our discord community and customer service channels. 

This role is both a creator and operator for managing our community by responding to questions from potential Journeyers through our customer support channels, and organizing community events in our discord to engage/retain our members. You will be building the processes behind how we support and moderate our community, and be comfortable with designing scalable engagement solutions with trust & safety at the core of your decision making. 

You should love community-building and have a knack for developing online relationships. You will also be responsible for developing engaging community events, resources, and tools for our discord community and will work with our team of moderators to ensure a safe and supportive healing environment.

You will be joining a lean team, and this role will have a lot of autonomy-- you should be a self-starter and be capable of self-directed work. This role will be impactful to our ever-growing community - reinventing what a community is at the heart of mental health and gaming. This role is highly visible in the organization, working with the founders and interfacing with the executive team across marketing and communications, customer service, product, and clinical. We hope to attract someone not only with executive presence but with a track record of scaling impact and measuring results.

• Foster and grow our warm, engaging, supportive community in discord by organizing community events, incorporating their feedback/ideas for improvement, and finding ways for them to be evangelists for HJC

• Work with our Social Media team to help set the right tone of voice across campaigns that our community will naturally recognise & respond to

• Create the playbook to scale community events, increase engagement, and drive repeat attendance

• Develop our moderator program and manage mod activities in the discord to protect the safety of our members and cultivate a safe space authentic sharing

• Identify and nurture relationships with organic brand advocates/influencers in the gaming community

• Provide a high level of responsiveness to clients across our customer support channels, and within our discord community (i.e. respond very quickly to messages comments in our social channels and via our intercom website bot)

• Be the voice of our community, and create a streamlined way of sharing feedback internally

• Collaborate across the team (e.g. Design, Clinical, Product) to build high-impact campaigns for community growth and retention

• Develop key performance indicators for strong community engagement, set goals and report performance against goals

• Develop initial policies and work with the moderators on best practise to enforce these

• Community Builder: You are a community builder at heart and are passionate about fostering online groups/spaces for healing, connection, and belonging. You’re great at bringing people together, encouraging them to grow into their best selves, and creating shared purpose/meaning

• Strong Communicator: Exceptional interpersonal skills, and excellent verbal and written communication skills, particularly in online and text-based communities. Customer service experience is a plus

• Bonafide Gamer: You are steeped in the gaming culture and ecosystem, are a gamer, understand the things that engage young adult gamers (13-35 y/o), and can create dank mental health gaming memes

• Entrepreneurial: You excel in a remote-first, fast-moving startup environment, are a fast-learner with high intellectual curiosity, are a self-directed teammate with amazing organizational skills, and are resourceful (able to do more with less). A ‘no task is too small’ attitude

• Outcomes-Driven: You like the thrill of pushing forward with progress, are willing to roll up your sleeves to work hard and grow a ton, and are great at getting things done

• Mission-Obsessed: You have a personal connection to our mission and want to expand access to mental health in a community-first model

• Organized and data-driven: Detail-oriented and hyper-organized, you have a system to keep track of anything and everything. Strong analytical and problem solving skills. Strategic thinker, who can build thoughtful, data and insight driven plans

• Cultivates Wholeness: You bring your authentic self to work and promote the wellbeing of team and peers

We’re a fully remote company, we’ll hire you from anywhere in the US. At the moment, we are not able to sponsor any visa or relocation.

Hero Journey Club is proud to be an equal opportunity employer (EEO). We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability (including gender dysphoria and similar gender-related conditions), sex, gender identity or expression, sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality, and asexuality), veteran status, military status, domestic violence victim status, reproductive health decision making or any other protected category.

Omada Health is hiring a remote Enterprise Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Omada Health - Inspiring and engaging people in lifelong health, one step at a time.

*ALL APPLICANTS MUST RESIDE AND WORK FROM HOME IN OHIO*

Join the Dynata team as a part-time telephone interviewer while working from HOME!!

As a telephone interviewer you will be responsible for conducting surveys over the phone as well as recording the responses you receive with accuracy. There are NO sales or collections.

Telephone interviewers earn $10 an hour and have the opportunity to earn more based on their tenure with Dynata!

Dynata offers flexible part-time hours and personalized schedules for telephone interviewers within our operating hours. Shift times may vary.

Job Requirements

• Ability to read, write, and speak English fluently
• Ability to read, write, and speak Spanish fluently is a plus
• Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform.  Typing speed of 30 wpm while maintaining accuracy is preferred.  
• Ability to sit and type for majority of shift. 
• Must be at least 18 years or older

Equipment Requirement

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer.  Below are the other recommended requirements for this position:

• Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS
• 8 GB of RAM
• Quad Core Processor
• Most recently updated version of Chrome browser
• Ability to download software to the computer  
• A personal email address capable of receiving files
• 10 Mbps download internet access speed
• Direct plug in wired access to the data connection
• Direct plug in access for power for computer or laptop 
• USB or other WIRED headset with mic (No Bluetooth)
• Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection

You may have success using a computer with different components, but the above list is what we have tested and verified will work best.

Join the Dynata team today!

Dynata is an Equal Employment Opportunity (EEO) employer, and is committed to equal opportunity in our recruitment and selection process without regard to race, gender, age, color, religion, ancestry, disability, medical condition, national origin, sexual orientation, marital status, veteran status, genetic information, or any other characteristic protected by federal, state or local law.

Having recently launched internationally, ZOLEO Inc. is looking for an exceptional Tier 1 Customer Experience Representative to join the global Customer Experience team. A joint venture between two leaders in the mobile satellite sector, Roadpost Inc. of Toronto, Canada and Beam Communications of Melbourne, Australia, ZOLEO has met with early success winning multiple innovation awards and enjoying rapid subscriber growth. The company is currently expanding its global reach and the Tier 1 Customer Experience Representative will be pivotal to assisting with various customer-focused expansion efforts into new markets. You’ll have an opportunity to join an entrepreneurial company and help take it to the next level.

 As a Tier 1 Customer Experience Representative, you will be responsible for supporting customers with a variety of inquiries through incoming calls, tickets, and live chat by providing helpful information, answering questions, basic app and device troubleshooting/set-up processes and responding to complaints. You help ensure long term customer loyalty and satisfaction by positively representing company products and services while working to meet and exceed service level agreements (SLAs). This is a permanent virtual (work from home) role as part of a global Customer Experience team. The role reports to the regional Team Lead, Customer Experience.

Key Responsibilities:

• Respond to customer inquiries in a Tier 1 capacity using multiple communication channels (live chat, email, and phone).
• Prioritize tickets accordingly based on ZOLEO operational processes as well as sound judgement.
• Handle and resolve customer requests related to billing, account changes, and basic technical support/troubleshooting
• Maintain a working knowledge of company products and services. Opportunity to specialize in certain ZOLEO operational processes will be encouraged
• Contribute to process improvements by leveraging direct feedback and experience and proposing new initiatives or changes
• Work on various customer-related special projects from time to time, as necessary
• Promote company products, features, and benefits through consultative customer qualification
• Meet both personal and team-based monthly SLAs, Productivity targets and Quality standards.
• Stay updated on all operational systems, processes, and procedures, as well as company policies.
• Stay informed of competitors and related industries
• Attend and participate in company events and team meetings (primarily in a virtual capacity, although staff will be encouraged to participate in any events at the nearest ZOLEO regional office, as permitted.)
• Ensure a positive, accurate and professional customer experience.
• Maintain effective and harmonious working relationships with peers and other company staff

Qualifications & Skills:

• Fluency (both verbal and written) in English, as well as one or more of the following languages: French/Spanish/German/Italian.
• Comfortable working with wireless technology in a mobile satellite/wireless/messaging world. Natural aptitude for technology. Skillful, knowledgeable, and driven to learn more about the satellite communications industry.
• 1 – 2 years experience in a Customer Support-related position.
• Post-secondary diploma or equivalent experience required.
• Resourceful and self-reliant with strong analytical, problem-assessment and problems-solving skills.
• Able to handle difficult customer situations and arrive at a positive resolution.
• Excellent time management and organizational skills. Able to work with minimal supervision.  Adaptable to new workflow and changing environments.
• Comfortable working remotely as part of a global team. Access to broadband internet is required.
• Enthusiastic and self-driven. A team player who looks to contribute in several areas within the operations and exceed normal job expectations.
• Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills..

Note: There is currently one (1) position available to be filled. Shift times are 8hr shifts (with appropriate breaks) between 8AM-8PM, from Monday to Friday. Shift will be assigned upon starting, and may change from time to time. As this role is virtual, candidates may be located anywhere within Canada, as long as they are able to consistently make their assigned shift times.

• Occasional after hours and stat holiday support may be required as business needs evolve
• Additional opportunities, such as weekend shifts may be available

Nice to Have:

• Fluency in other languages considered a strong asset (French, Spanish, German)
• Experience with supporting technical products (software, hardware) as well as global brands

• Experience with Helpdesk software (eg. Zendesk)

What we Offer:

• Competitive base salary
• Bonus
• 4 weeks' vacation
• Health & dental benefits
• Work remotely

Customer Service Associate

Our Mission

Healthcare moves slow. We move fast. Patients deserve speed and convenience.

Your Impact on our mission:

As a Remote Customer Service Associate, you’ll be responsible for solving problems before they exist and creating a magical experience for patients and doctors alike. If you’re a team player with a passion for delivering amazing service, this is the role for you! As a Zocdoc’r, you may be working remotely, but that doesn’t mean you’re working alone – our customer service team touts an incredible, supportive, and hands on culture.

You’ll enjoy this role if you are

• Super-positive and empathetic: you see the best in people and know how to bring it out
• A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment
• Passionate about bringing solutions to both patients and providers
• Excited to learn new techniques and systems

Your day to day is

• Delivering a great experience to doctors and their staff via phone and email
• Supporting patients via phone and email, ensuring a seamless Zocdoc experience
• Using your multitasking abilities to field requests from multiple users simultaneously
• Applying your problem-solving skills to answer patients’ questions and make sure they get the appointments they need

You’d be successful in this role if you have.

• A great deal of initiative, resourcefulness, and sense of ownership
• Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings
• Top-notch customer service skills (experience at a service-based company like Apple, Disney, Zappos, etc. is a plus)
• The ability to quickly learn and thrive in a fast-paced work environment
• A passion for healthcare is not necessary; however, a passion for improving the lives of people through technology is a must
• Flexibility to work some nights and weekends

Benefits:

• Competitive PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• Corporate wellness programs with Headspace and Peloton
• Parental leave
• Cell Phone reimbursement

About us

Zocdoc is a mission-driven organization dedicated to building teams as erse as the patients and providers we aim to serve. In the spirit of one of our core values – Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that erse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Return to Office

The safety and health of our team members is our top priority. As local case numbers and regulations allow, our NYC office will be accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office. For team members who work in-office days, we will provide an experience that supports social interaction, collaboration, and of course all of our regular perks such as free lunch. Learn more about our return to office philosophy, plans, and updates here!

Our client, the leader in sustainability consulting for commercial real estate, is seeking a Customer Success Manager who has strong sales abilities & who puts the client first. The Customer Success Manager is part of the impactful Customer Experience team, which is accountable for the value we create for our customers. 

As such, the three core responsibilities of the role align with those of the Customer Experience team:

Customer Value Creation: When our client begins a relationship with new customers, the Customer Experience team will be actively involved in bringing them to the platform by working directly with senior executives and frontline roles at our customers.

Customer Management: Once customers are established on the platform, the Customer Experience team will continue to own the relationship to ensure that customers can see increasing value from the relationship with our client, which requires strong business acumen, problem-solving skills, and relationship- building ability.

Internal Enablement: In addition to working directly with customers, the Customer Experience team will have the opportunity to work with internal leaders and teams to improve our products and offerings to drive growth continuously. We are looking for problem solvers with experience as inidual contributors and as people developers.

The ideal candidate will have the following professional experiences and inclinations

• Bachelor's degree
• 1-3 years of professional experience
• Foundational knowledge of GRESB, Energy Star, CDP, GRI, DJSI, SASB and TCFD Frameworks (preferred, but not required)
• High level of proficiency in Microsoft software applications, particularly Excel is required
• Experience assessing GHG Inventories (specifically in the Real Estate Sector is a plus)
• Experience using Salesforce.com is a plus
• Interest in career growth through continuously developing breadth and depth of skills.

Customer Experience roles are measured on the following competencies

• Leadership: Demonstrate initiative and an ownership mindset, where iniduals identify and own to completion value-creating opportunities for customers, our internal operations and product, and our people
• Problem Solving: Leverage structured thinking and focus on root causes to plan and solve problems
• Customer Centricity: Embrace the idea that value creation enables customers to partner with our client's perpetually and use every available opportunity to create value
• Effective Communication: Exhibit the ability to set and manage customers' and internal stakeholders' expectations and communicate comprehensively and cohesively in written and verbal forms
• Operational Discipline: Collaborate effectively with the rest of the team and meet customer needs through a firm grasp of processes, technology, and objective use of data

What this role offers you 

• Work in a highly visible role where your efforts have a genuine business impact on our customers and our internal operations
• An opportunity to directly own customer relationships that drive revenue
• Grow your career with our client as they continue to grow as a leader in the ESG space.

Benefits

• Dynamic, entrepreneurial company backed by Venture Capital
• Health care, 401(k), and employee stock option benefits
• Office space in a classic downtown Chicago building. Office amenities include foosball & ping pong tables and a private outdoor patio; building amenities include 24-hour door staff, a health club, and a golf simulator

Our client is a fast-growth company, and they are looking for an eager mind who wants to grow with them. Flexibility, curiosity, an entrepreneurial mindset, and strong work ethic are essential for this role. They have embraced a remote-working culture and are accepting top candidates across the US. This position is not eligible for H1B or other work visa sponsorships.

Location 

• This position can be 100% remote, in-office, or hybrid, depending on the applicant's preference.

Customer Support II

Join Our Family, Build Your Career!

ABOUT US:

SanMar Corporation has been family-owned since 1971. Based in Issaquah, WA, we are an award-winning, national supplier of 21 retail, private label and mill brands. We supply apparel and accessories to screen printers, embroiderers, promotional products distributors, athletic dealers, industrial launderers and more — whether they are outfitting a Fortune 500 corporation or the local bowling team. SanMar’s success and growth can be attributed to one thing – outstanding employees who provide superior services and products to our customers. We promote a culture that acknowledges the importance of a healthy work-life balance, recognizing that happy and relaxed employees make better ambassadors for SanMar. We encourage initiative and participation by creating a casual environment that taps your full potential as an employee.

Position Summary:

The Customer Tech Support Team is looking for one more team player. The candidate must possess the following skills and abilities: high energy, technical ability working with our online marketing tools and online ordering system, strong communication skills, and works well in a fast pace, team environment. The team’s goal is to increase SanMar business by assisting customers with the online marketing tools and solve moderately complex technical problems with computer applications and systems, as well as work closely with our IT/marketing department.

Primary Duties and Responsibilities:

• Assists internal and external customers with our online ordering and use the web tools to a successful conclusion.
• Demonstrates ability to teach the customer how to use our on line tools.
• Assists the customer in identifying technical problems by actively listening and problem solving.
• Demonstrates ability to deal with even the most challenging customer in your daily work.
• Advises IT and Marketing about issues with websites/marketing tools.
• Produces flyers, create moderate to advanced web sites, pricelists, mini catalogs for the internal and external customer.
• Shares short cuts and best practices with team members and SanMar Corporation.
• Effectively solves problems and demonstrates the ability to find the best solution for SanMar and the customer in a timely manner.
• Expresses enthusiasm, offering a partnership approach in a positive, can-do manner.
• Analyzes systems and implements change for improvement as directed.
• Reports and log technical problems and customer feedback to IT, supervisor and appropriate departments.
• Miscellaneous projects as assigned by supervisor.

Requirements for Position:

• Familiar knowledge of multiple operating systems (Windows, Mac).
• High level of competency using a computer.
• Browser knowledge for operating systems including Internet Explorer, Chrome, Fire Fox and Safari.
• Ability to identify irregular or non working features of online tools.
• Must be able to identify and troubleshoot problems with online ordering, marketing tools, and customer computer settings.
• Must be able to think outside the box.
• Strong communication and interpersonal skills.
• Excellent at multi tasking.
• Ability to compose emails on a wide range of computer topics.
• Manages change well.
• Graphic programs experience a plus (photoshop, illustrator).
• HTML code knowledge is desired.
• Demonstrates high standards in customer service.
• A high degree of accuracy a must.
• Must have the desire and patience to work with and instruct others.
• Positive attitude and high energy level.
• Models behavior that supports the company purpose and values.
• Must have a strong attendance.
• Must be a strong team player.

Qualifications:

• Candidates for this position must have a successful work performance, excellent attendance and demonstrate the ability to communicate effectively.
• Must be able to work well with others, use productive work methods, displays initiative, and demonstrates innovation on the job.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel; frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. The employee is regularly required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

Work environment is moderately quiet. Employee must be able to handle strenuous customer deadlines and be flexible and available to interact with employees at all levels.

BENEFITS:

• Competitive salary and bonuses
• Medical, dental and vision plans
• Life insurance
• 401(k) plan with company match
• Flexible spending program
• Anniversary rewards
• Discounts on brand name apparel
• Diverse, laid-back atmosphere
• Flexible schedules
• Monthly employee events

Are you ready to join the Rocketship

We are in search of a Global Customer Success Director

Location: Singapore (Remote)

A BIT ABOUT US

We're at the forefront of one of the most exciting evolutions of our generation - global employment. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. But they need employment solutions to help them streamline the processes.

We are Multiplier! Our global (digital) employment platform empowers companies to build and manage a distributed workforce, while tackling the complexities of local labor laws, employee contracting, payroll, benefits and taxes. It's a game changer!

We're on a mission to impact economies of scale, and disrupt the incumbents within the employer of record (EOR) space. We're Series B funded and backed by some of the best in the game (i.e. Sequoia, DST and Tiger Global), led by domain level experts, scaling massively, and seeking brilliant like minded enthusiasts to join our team.

The Opportunity

Our Customer Success team is responsible for onboarding, educating, and supporting our customers on a global level. We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.

This opportunity is for iniduals who thrive on building and maintaining a strong Customer Success team globally.

What you'll do:

• Strategise team growth and distribution of work based on the clients' requirements
• Construct scalable processes to help the team cope within a startup environment, continually adapting design frameworks, training and onboarding means to suit changing needs
• Work closely with our customers and internal cross-functional teams to ensure the best customer experience is delivered continuously
• Ensure customers are successfully onboarded to Multiplier in accordance with their success goals
• Monitor and communicate our product/ services adoption metrics to provide customers with insight and drive their engagement
• Communicate timely and effectively with our customers across all available channels to reactively and proactively resolve issues
• Provide customer feedback by highlighting common and upcoming market requirements and identifying common trends and needs
• Prevent churn by improving customer health, driving satisfaction and delivering value that matters

You'll be successful if you:

• Love working with customers and demonstrate customer-centric behaviours like the ability to solve problems and build storing relationships 
• Can explain complex topics in easy and concise language, and have excellent communication and writing skills
• Like working collaboratively, are able to prioritise and perform well under pressure
• Have at least 12 years of experience working in customer success/service; a background in HR and/or SaaS is a plus!
• Have a positive attitude and love learning, are self-motivated, resilient and adapt easily to change in our high-growth start-up environment

What we'll provide for you:

• Ability to work remotely.
• Ability to contribute to this business at a high level.
• Autonomy within your role.
• Working with a compassionate, energetic, inspired, ambitious, global, and erse team.
• Opportunity to grow within a fast-growth business.
• Competitive benefits, compensation, and culture of recognition.
• A commitment to positively impact your career.

Equal employment opportunity

Multiplier is an equal opportunity employer: we value ersity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Services Representative

(Remote)

• Job Category: Corporate
• Requisition Number: CUSTO006118
• Full-Time
• Remote, USA
• Nashville, TN, USA

Job Details

Description

POSITION SUMMARY:

This position is responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves patient questions and problems regarding patient accounts, payments, and services. This shift hours are from 10:30am-7pm.

ESSENTIAL RESPONSIBILITIES:

Excellent communication skills – verbal and written

Demonstrate proficiency in Microsoft Office products and Internet navigation

Ability to communicate in a clear, concise, understandable manner, and listen attentively to others

Ability to provide outstanding customer service

Ability to deescalate and remain positive in all situations with difficult customers.

Take patient demographics and other patient information as needed.

Review explanation of benefit (EOB) documentation and notate accounts on collection activity to perform account resolution

Reviewing patient bills for accuracy and completeness, and obtaining any missing information.

Collect patient payments in accordance with payment due dates and establish payment plans within approved guidelines.

Complete and mail necessary patient statements and return mail in a timely manner

Create an atmosphere of comfort, peace and make it easy for the patient; the patient is our first business.

Answer all phone calls within 2 minutes of the call hitting the system.

Answer and end all phone calls within the set dialogue parameters established by leadership. Answering on average 65 calls a day

Attend in-services, seminars and webinars for additional education and performance improvement.

Regular and reliable attendance required.

This shift hours are from 10:30am-7pm.

Qualifications

Education

Required

High School or better.

Descript is hiring a remote Customer Support Representative. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Descript - All-in-one audio & video editing, as easy as a doc.

ModSquad is hiring a remote Community Manager - Tourism-Based. This is a full-time position that can be done remotely anywhere in Ireland.

ModSquad - Provides on-demand customer support and community management services.

We currently have an excellent remote opportunity for entry level candidates with strong data entry and customer support background.  This is a contractual role for 1 year with possibility of extending 4 additional years based upon performance.  Apply TODAY for immediate consideration and scheduling of an initial phone interview!

PLEASE NOTE:  The payrate for this remote position is $18.22 (base rate = $14.00 + Health and Welfare = $4.22)   *Health and Welfare covers the cost of health benefits.  If you do not need benefits, the $4.22 is added to the base rate. 

Our federal client operates a hotline program to receive and process allegations of fraud, waste, and abuse concerning grants, contracts, programs, and operations; hotline team members will support core mission functions of the agency, using government staff resources.

Qualified, full-time/40 hours per week, Junior Customer Support/Data Entry Technicians who can perform critical administrative operations as identified in the scope of work. These iniduals are expected to work with federal staff and other contract support to facilitate the inputting of allegations into the hotline database, as well as contacting potential victims of identity theft, to provide them with resources to aid them in protecting their identity as address items identified in the scope of work.

IDEAL CANDIDATE PROFILE:

• Strong prior experience working remotely or ability to produce great results working autonomously
• Excellent data entry skills
• Prior experience providing service and support to customers via email, over the phone, and regular mail
• Solid verbal and written communication skills
• Professional phone etiquette and follow up
• Ability to work a 40-hour work schedule Monday - Friday
• Ability to pass a stringent federal background check
• Previous or active security clearance is a PLUS!

Support by performing the following tasks:

• Process large amounts of inbound complaints, received through the phone, mail, and electronic systems, in a timely manner.

• Previous experience in a data entry support role desirable.

Member Service Representative (Facet- Exp)

Work At Home

Job Description

Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but don’t just take it from us – become a part of BroadPath today and experience our Culture of Constant Connection! BroadPath is currently hiring Member Service Representatives to work from home! Member Service Representatives will provide excellent customer service primarily by telephone to Medicaid Plan Members and Providers by analyzing needs and providing accurate and timely responses. Come join our Work from Home Team!

Responsibilities

• Explain Medicare Advantage plans, procedures, protocols, benefits, services, and any other necessary information to the members (and occasionally providers)
• Medicare Advantage experience with knowledge of the claims process both members and providers The ability to explain claims and how they process. Having processing experience it’s helpful
• Respond to complaints by utilizing the departments’ Complaint/Grievance Policy and Procedure
• Make all attempts to resolve all member requests, complaint/grievances, and assist member with their questions or concerns

Basic Qualifications

• 2 years call center experience required (with at least 1 year to be Medicare related)
• Minimum 1-year Prior Medicare experience required

Money & Perks!

• Average salary after Training is $15-$16 hourly, based on prior experience
• Exclusive HiveLife entertainment events, and invitation to join our Diversity, Equity, + Action Committee
• Access to BroadPath’s Limited Medical Plan starting first of the month after 60 days of employment. After one year of full-time employment, you will receive access to our Major Medical Plan, 401K, Career Advancement Opportunities, and our one of a kind Bhive kit
• Uncapped Employee Referral Program & Weekly Pay Days!

Preferred Qualifications

• Previous successful work at home experience
• Facets experience

CE Broker is a growing tech company based in Jacksonville, FL. This is a remote, contract-to-permanent full-time Customer Support Specialist position. This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it's meaningful work with a real impact - assisting licensed professionals to track their continuing education needed for license renewal! This is a fully remote position and employees can work from anywhere in the United States.

Shifts will be from 11 am - 8 pm Eastern Time, Monday-Friday, with earlier shifts possible as they become available. Pay for this position starts at $18 per hour and aligns with an employee's experience level and geographic area.

Check out your future coworkers at CE Broker's Instagram page!

Responsibilities include:

• Primarily assisting customers via inbound phone calls
• Provide delightful customer service through casual, unscripted conversations
• Answering customer emails to the general support inbox
• Provide customer feedback and data to internal teams across the company
• Maintain detailed product knowledge to engage in consumer education and support sales efforts
• Write internal documentation and tutorials

Requirements

We're looking for someone who...

• Has 2+ years of previous contact center experience with a track record of success handling online chats and email
• Writes in a clear and concise manner
• Enjoys teaching others and explaining technical concepts
• Has patience to listen and grasp what customers are trying to accomplish
• Knows how to communicate and help in a friendly, professional manner
• Is a continuous learner, proactively pursues growth and learning
• Pays high attention to detail
• Has functional knowledge of computers and can perform basic troubleshooting to resolve minor computer issues.
• Holds an Associate degree or higher (preferred)
• Has ongoing access to a quiet workspace to conduct professional business.
• Has a reliable broadband internet connection (minimum 3 MB upload, 18 MB download required) with ethernet connection capability.

Benefits

About CE Broker:

CE Broker and EverCheck are sister products under one umbrella. CE Broker tracks continuing education for over 3 million licensed professionals across 130+ regulatory boards and is on pace to add an additional 1 million users in 2022. EverCheck’s software reduces administrative burden for our 375+ partners in the US, helping their in-house healthcare heroes to focus on patient work instead of paper work. We’re on a mission to make the experience of administrative work better for every healthcare worker in the US.

Benefits and Perks for CE Broker employees include but are not limited to:

• Multi-year award winner for Best Company to Work For by both Florida Trend and Outside Magazine.
• Wellness benefits: monthly fitness allowance and discounts on organic produce delivery programs.
• Balanced Lifestyle: paid holidays and monthly PTO accrual and paid holidays, including your birthday time to volunteer.
• Medical, dental, and vision benefits
• Pursue Growth and Learning Fund - generous company assistance for professional development endeavors.
• Company provided computer and peripherals.
• Retirement plan with company matching.

This full-time position is scheduled to work 40 hours per week unless otherwise required by project activities. The target pay range for this position starts at $18/hr, commensurate with experience and geographic location market value and accompanied by our full benefits package.

We are an equal opportunity employer and value ersity at CE Broker and EverCheck. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified candidates from all backgrounds are encouraged to apply.

InfoTrack is committed to hiring the best talent anywhere in the United States. Unless the job requires presence in an office, new and existing employees can choose to work entirely from home or all or part of the time from an office (in NYC, Chicago, Denver, or the Bay Area). We interview and onboard virtually.

You are reliable, learn quickly and can multitask. You enjoy helping people and are graceful under pressure. You want to be part of a team that is challenged daily. Your communication, both written and oral, are well above average. You are coachable and look for ways to improve yourself, your team and your company. You understand that the key to taking care of customers is being empathetic and having active listening skills. This position reports to the Director of Customer Support.

Salary for this role is hourly market rate.

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

• Assist customers in resolving issues on the phone, over email and chat
• Maintain accurate, detailed, and concise customer contact records
• Forward appropriate issues to cross functional departments for action and follow up with the customer
• Be accountable for your own learning and contribute to the gathering of information for the department

Requirements

• Ability to work between the hours of 8am to 5pm, Pacific Time
• You are passionate about technology and for helping others to understand and use it
• Excellent communication ability. You need to be able to write well and be articulate on the phone
• 2+ years of customer call center support (Phone, email, and chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is a plus)
• Computer savvy—we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should ideally be comfortable using Microsoft Office products, like Word and PowerPoint
• Prior experience using a CRM, such as Salesforce or Zendesk, is a plus
• Our customers are law firms and legal professionals, so prior familiarity with the legal services industry would be an advantage
• Must reside in the PST time zone of the United States

Benefits

Whether you choose to work in an office or remotely, we strive to ensure that you have the resources and training that you need to successfully collaborate and succeed. At InfoTrack, we’re committed to a workplace where everyone feels comfortable to do their best work and, yes, have fun!

We offer

InfoTrack is certified as a Great Place to Work®

Because we firmly believe that a ersity of experience and perspectives brings strength to our company we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Any information that you share with us will be kept confidential and is subject to our privacy policy.

Forefront Telecare(a part of Access Telecare) provides better behavioral health for all seniors via virtual provider visits. We follow the patient wherever they may need our services, including outpatient, Hospitals, and Skilled Nursing Facilities, and offer services across the country.

JOB OVERIVEW

The Credentialing Support Coordinator is responsible for managing provider and facility credentialing requests and to track and report these requests within the organization. The Credentialing Support Coordinator will conduct follow-up via telephone, email and text messaging with Forefront providers and the facilities they are being credentialed. Research may be required to verify the contact person responsible for providing verification of a credentialing.

Additional responsibility would include tracking and updating projects in Salesforce and MD-Staff. Additional credentialing duties may be assigned as needed.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Access and manage provider CAQH profiles
• Updating provider data in MD-Staff and Salesforce
• Process multiple provider follow-up requests and work with Hospital Coordinators to assist in application processing.
• Maintain consistent follow-up schedule and update reports as required.
• Maintains knowledge of current hospitals and patient care facilities requirements for credentialing providers
• Setup and maintain provider information in online credentialing databases and other company systems
• Processes applications for appointment and reappointment of privileges for Forefront Telecare, Inc. and contracted hospitals and facilities

• Maintain filing information for all provider credentialing data, by loading all information to the credentialing software
• Maintain working knowledge of workflow, systems and tools used in the department; makes recommendations for process improvements
• Provides updates on credentialing status by facility for providers as they work their way through the credentialing process both FFT and client facility

Remote work position. Must maintain consistent hours of work and have a dedicated work environment.

QUALIFICATIONS:

Education:

1. High school diploma or equivalent.

2. Associate degree preferred.

Skills:

1. Knowledge of the various credentialing standards, eg. Joint Commission, CMS, NCQA

2. Ability to organize and prioritize work and manage multiple priorities

3. Excellent verbal and written communication skills including, letters, memos, email and text messages.

4. Excellent attention to detail.

5. Ability to research and analyze data.

6. Ability to work independently with minimal supervision.

7. Ability to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization.

8. Proficient use of Microsoft Office applications (Word, Excel, Access) and internet resources.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Forefront Telecare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Forefront Telecare is an E-Verify company.

GitHub is hiring a remote Customer Success Manager - French Speaking. This is a full-time position that can be done remotely anywhere in Europe.

GitHub - The world's leading software development platform.

Overview of Libertex Group

Established in 1997, the Libertex Group is an international powerhouse with over 25 years of financial markets expertise.

Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of Libertex, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.

Libertex is the Official Online Trading Partner of FC Bayern and Tottenham Hotspur, bringing the exciting worlds of football and trading together.

The Libertex Group in Numbers:

• 25+ Years of fintech experience

The Libertex Group is constantly driven by a single passionate purpose – to tirelessly work on developing amazing fintech for people who simply want to have ‘more’ in their lives.

What Will You Do?

• Convert Leads to Clients
• Retain/Upsell Clients
• Communicate with clients (calls, chats, e-mails) in accordance with the existing high-quality standards
• Coordinate efforts with the adjacent departments
• Report regularly to the Head of the department

Requirements

Key Skills Required

• Native or fluent Portuguese
• Fluent Spanish
• Fluent English (Upper Intermediate or higher)
• 2+ years of phone sales experience
• Cold calling skills
• Fast learner
• Experienced CRM user

Additional Skills Preferred

• Experience in Fin-Tech or Crypto

Benefits

We Offer

• Work in a dynamic and fast-paced international company
• Competitive salary
• Public holidays + 21 working days of annual leave
• Use of leading technologies and modern business practices such as Agile
• Excellent training and development opportunities
• Rapidly expanding global footprint

We’re passionate marketers, engineers, and innovators building the technology to power the future of commerce. We’re a B2B SaaS platform helping the world’s most interesting retailers and direct-to-consumer brands remove friction from the customer experience to deliver recurring revenue through subscriptions programs - shifting their consumer interactions from one-and-done transactions to long-lived, highly profitable relationships.

Recent studies show that 75% of direct-to-consumer retailers will offer subscription services by 2023. Ordergroove has created the technology that will allow retailers to do this. 

Want to be a part of it? Keep reading...

Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground-up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce.  If you’re motivated by a desire to solve problems and deliver groundbreaking insights and solutions you’ll fit in perfectly! 

Working on the Customer Success Team requires a passion for building solid client relationships and becoming our clients’ most valuable partner. We are a close-knit team that takes pride in our work and loves working together. We are client obsessed and are willing to go the extra mile for our clients. The Customer Success Specialist owns the post-sales experience and works directly with our small business clients to understand their business and partner with them to ensure their success. As a Customer Success Specialist, you will use your consultative and relationship-building skills to deliver strategic recommendations, best practices and expertise to our clients. Are you ready to join us? 

 Key Responsibilities:

• Utilize systems and tools to identify at-risk accounts within the book of business 
• Formulate risk-mitigation strategies and run plays to promote successful outcomes for at-risk business units
• Assist in the preparation and delivery of customer-facing collateral including reports and business review presentations 
• Help to manage the day to day email correspondence with users and client stakeholders
• Prioritize and drive resolution on raised customer support and product issues 
• Conduct onboarding and new user training and product demonstrations 
• Monitor adoption and utilization of product features and use cases 
• Assist with keeping all systems of account record up to date with accurate and complete notes

Job Requirements:

• 1-3+ years of client management / vendor management experience ideally with some experience working in DTC or mar-tech
• Proven experience working in a collaborative cross-functional role
• A track record of successfully managing projects and programs, setting priorities, and staying organized while managing multiple initiatives at once
• Elite communication skills and EQ; you enjoy building relationships, overcoming obstacles, challenging customers to think bigger, and conducting highly strategic client interactions
• Proactive, independent, and energetic attitude with the desire to be a key player on a results-oriented team
• Ability to work cross-functionally in a high-growth environment with attention to detail and a positive attitude
• Desire to go beyond the basics and bring new ideas and thinking to OrderGroove and our clients
• Internet, tech-savvy, and proficient using G-Suite (Gmail, Google Docs, Google Sheets). Salesforce and Gainsight experience is a plus.

 About Ordergroove:

• Raised $50M from top-notch investors
• Remote-first team with members all over the world and an office in NYC that allows for in-person meet-ups if desired
• Hundreds of customers including Honest Company, IL MAKIAGE, Petsmart, Walmart, L’Oreal, Unilever, Peet’s Coffee, KIND, Love Wellness, and Tula

In 2000, subscriptions transformed the software world with SaaS. In 2021, subscriptions are transforming the retail and DTC world as the fastest-growing segment of commerce. 

Ordergroove’s SaaS product enables subscription experiences for hundreds of brands including The Honest Company, IL MAKIAGE, KIND Snacks, Peet's Coffee, L'Oreal, and Home Depot, shifting consumer interactions from one-and-done transactions to frictionless recurring revenue relationships. Via partnerships with leading eCommerce platforms like Shopify, Salesforce, Adobe Magento, and BigCommerce, Ordergroove's omnichannel product coupled with machine learning has processed billions of dollars in subscription volume for tens of millions of consumers.

Recently named one of the Best Companies to Work For in New York for the third year in a row, our values celebrate collaboration, different perspectives, and curiosity with the goal of getting to the right answer, no matter who came up with it. At Ordergroove we are committed to creating a welcoming and supportive environment for all people. We encourage people with different backgrounds and experiences to join our growing team so that we gain different perspectives and build the best team possible. We demand the best of ourselves and each other and never miss an opportunity to celebrate our successes.

With a fully flexible work from anywhere culture, staying connected and supporting each other are always top of mind. We build our tight-knit community through small group events like trivia night, cooking classes, and book clubs. We encourage cross-functional relationships through virtual coffees and we stay close to the business through weekly team updates and quarterly all-hands meetings.  

At Ordergroove, we focus on flexibility and empowering our team to make the right decisions for themselves. We have flexible PTO (you take vacation when you need it, not when you have earned the hours), a new work-from-anywhere policy (totally remote anywhere in the US, or you can go into the NYC office as much as you would like), and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc). And of course, that is on top of the basics like competitive compensation (including stock options) and incredible, affordable benefits. Come join our amazing team while we enable the fastest-growing segment of commerce that makes life easier for millions of consumers every day!

About Kuecker Pulse Integration (KPI)

Created in July 2021 as a result of combination of Kuecker Logistics Group, PULSE Integration and QC Software by private equity firm Ares Management, Kuecker Pulse Integration (KPI) is a systems integrator that seeks out leading technologies within the areas of material handling equipment and information systems and combines them with proven design and operational strategies to help improve our customers’ operations. Our talented group of industry experts combine the powers of scalable material handling systems, innovative software and custom automation engineering for complete, unique solutions that help companies, across a broad spectrum of industry segments, become leaders in their industries. We are equipment agnostic, and our solutions incorporate leading technologies such as mobile robots, automated storage and retrieval systems (ASRS), automated guided vehicles (AGV), goods-to-person technology, sortation, and conveyor. KPI currently has approximately 250 FTEs and $150m revenue with growth expected to double in size (at a minimum) through organic and acquisitive activities.

Our Customer Support Analyst’s primary responsibility is providing outstanding customer service to all our clients, both external and internal. The role is focused on accuracy, timely feedback and customer satisfaction. In addition, it requires the incumbent to have a deep level understanding of the customer’s implementation and environment and be able to utilize tools (i.e. scanner logs, error logs) to determine root cause(s). Schedule is rotating and will be 4 days on and 4 days off.

• Follow up with customers, provide feedback and see problems through to timely resolution
• Ask educated questions and listen to customers to help determine root cause of issues
• Utilize excellent customer service skills and exceed customers’ expectations
• Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting
• Work through the problem-solving process with customers, empowering them to do the same in the future
• Read through XML configuration files
• Troubleshoot inventory flow using text-based log files
• Be familiar with database tables and have the ability to modify SQL queries to track down data to analyze and resolve issues
• Troubleshoot PLC control systems without necessarily getting into the PLC code
• Provide “Product” support which includes logging, documenting, tracking, troubleshooting, and monitoring problems reported by customers to ensure resolution in a timely manner that are consistent with company guidelines/procedures
• Work closely with our development team regarding customer issues, feedback from customers, and testing code changes
• Expand and update our Knowledge Base and have the mindset of sharing your knowledge with team members and clients
• Ensure proper recording, documentation and closure using appropriate applications
• Provide documentation to user manuals and guides for training purposes
• Train customers onsite and remotely
• Test new software releases or software modifications

Requirements

• Understand basic SQL queries
• Understand Java programming logic
• Knowledgeable with all versions of Windows and Windows Server Edition
• Understand of basic network troubleshooting
• Desktop troubleshooting

• Excellent verbal/written communication and organizational skills, along with interpersonal skills that allow for collaboration across a erse group of people

• Ability to train customers and develop training manuals/SOPs (Standard Operating Procedures)
• Team Support tasks and action items or Ticketing system knowledge or usage
• Support phone line testing and switching

• Knowledge of electrical controls components/equipment and have the ability to troubleshoot electrical control systems

• Knowledge of electrical safety rules and procedures

• Familiar with PLC/Networking communication protocols and equipment

• Proficient in MS Office and PowerPoint

Preferred Skills:

• Experience with WES/WCS systems

• Experience with server O/S, networking, scanners, label printers and VPN/RDP for remote access

• Experience working in a Warehouse Distribution environment

• SQL, Java and/or PLC programming experience, not to program but to assist with troubleshooting

• Requires participation in the after hours on call rotation to support our customers 24 x 7

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
  Kuecker Pulse Integration provides equal employment opportunity to all iniduals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

Join a global leader in mobile ticketing technologies! Bytemark is looking for talented applicants who have a solid track record in client support services.

Bytemark is seeking to hire an experienced Client Service Specialist to support our clients across the globe. The Client Service Specialist will report to the Director of Operations. Hours are 1:00 p.m. CST to 10:00 p.m. CST

• Support client base through Service Desk, Email, Phone
• Provide day-to-day product support to internal & external customers.
• Assist Project Managers with client onboarding and training by understanding the roles & responsibilities of iniduals that are being trained.
• Develop and maintain training materials for internal and external clients.
• Develop open and effective channels of communication with each client
• Demonstrate the ability to tackle a problem by using a logical, systematic, sequential approach.
• Develop and deep understanding of the various Bytemark products and be able to troubleshoot those products.
• Apply technical knowledge to solve a range of problems. Possesses in-depth knowledge and skill in a technical area, and shows an interest in staying up to date with cutting-edge technology.
• Demonstrate concern for satisfying one’s external and/or internal customers. Can quickly and effectively solve customer problems or escalate problems to other departments.
• Handle last-minute requests or emergencies in a calm, collected manner and escalate the issue appropriately.

 Required skills:

• 1-2 years experience in customer support
• Experience in interacting with and managing customers based in the USA and Europe
• Very comfortable with handling queries related to technical products/mobile-based applications
• Must be available to work 10am to 7pm CST and occasional flexibility to work with teammates in other offices and time zones during non-standard hours
• Excellent communication, organizational and analytical skills
• Strong verbal and written communication skills
• Possesses required soft skills to tackle demanding customers and complex issues
• Bachelor’s degree or equivalent work experience

Compensation & Benefits:

• Compensation package based on experience
• Excellent Medical, Dental, and Vision & Disability Coverages
• Paid Parental Leave Program
• 401k
• 15 PTO Days to Start, 9 Company Holidays

to support our clients across the globe. The Client Service Specialist will report to the Director of Operations.

• Support client base through Service Desk, Email, Phone
• Provide day-to-day product support to internal & external customers.
• Assist Project Managers with client onboarding and training by understanding the roles & responsibilities of iniduals that are being trained.
• Develop and maintain training materials for internal and external clients.
• Develop open and effective channels of communication with each client
• Demonstrate the ability to tackle a problem by using a logical, systematic, sequential approach.
• Develop and deep understanding of the various Bytemark products and be able to troubleshoot those products.
• Apply technical knowledge to solve a range of problems. Possesses in-depth knowledge and skill in a technical area, and shows an interest in staying up to date with cutting-edge technology.
• Demonstrate concern for satisfying one’s external and/or internal customers. Can quickly and effectively solve customer problems or escalate problems to other departments.
• Handle last-minute requests or emergencies in a calm, collected manner and escalate the issue appropriately.

 Required skills:

• 1-2 years experience in customer support
• Experience in interacting with and managing customers based in the USA and Europe
• Very comfortable with handling queries related to technical products/mobile-based applications
• Must be available to work 10am to 7pm CST and occasional flexibility to work with teammates in other offices and time zones during non-standard hours
• Excellent communication, organizational and analytical skills
• Strong verbal and written communication skills
• Possesses required soft skills to tackle demanding customers and complex issues
• Bachelor’s degree or equivalent work experience

Compensation & Benefits:

• Compensation package based on experience
• Excellent Medical, Dental, and Vision & Disability Coverages
• Paid Parental Leave Program
• 401k
• 15 PTO Days to Start, 9 Company Holidays

• Thrives in a fast-paced environment

• Curious, loves asking questions, and thinks outside of the box

• Dedicated to building both a product and an experience that users love

• Wants to revolutionize how science is communicated around the world

• Monitor and manage customer chat requests, providing real-time customer support and resolving any technical issues

• Liaise with the sales and product team to provide users the best possible experience

• Relay feedback from users to the product team, ensuring we address any technical glitches or bugs

• Understand user satisfaction and track NPS scores

• Monitor our company phone line and support email, responding to queries when they happen

• Bachelor's degree in the life sciences

• Legally authorized to work in Ireland

• Strong and reliable internet connection

• Strong written and verbal English communication skills. Second language skills, particularly German, are an asset.

• 1+ years of experience in customer service (ideally in a SaaS or technology company)

• Experience using Zendesk, Intercom, or other customer support platform

• Self-starter with ability to thrive in a fast-paced environment

• Strong attention to detail

• We are mission-driven, and work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery: BioRender figures have appeared in more than 16,000 publications!

• It’s a product that users love! We have a world-class NPS and a community of loyal fans. Check out our Testimonials page to see what our customers are saying about us: https://biorender.com/testimonials/ 

• We are profitable, funded solely by user growth, and growing more than 200% YoY with users in 200+ countries.

• We're proud that half of our team members are women (including those in leadership positions), and 65% of our team are BIPOC! BioRender is an equal opportunity employer, and an inclusive hiring process and work environment is a part of our DNA

• We’re remote-first and have team members across Canada and the United States. A physical office in Toronto is available, but you have the flexibility to work from anywhere.

• We’re backed by top investors, accelerators, and some of the most successful life science entrepreneurs and philanthropists in the world including Y Combinator, Malala Fund founders, and Fifty Years VC.

• We are committed to building a warm, inclusive, and erse environment. Check out how we make sure our employees come first.

Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work with our amazing Customer Success team. Success in this position becomes a building block to a career path as a Director of CS and beyond.

What You Will Do

• Own the health and success of your customers from go-live through to renewal and expansion
• Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
• Use data insights to track client health, and forecast and mitigate risk of churn
• Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers
• Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently
• Contribute to the scalability of the customer success team through documentation and process optimization

What We Are Looking For

• Minimum of 4+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts
• Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail
• Influence product, success, support, and sales teams to get things done
• Enjoy working in a fast-paced environment and have strong project management and communication skills
• Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
• Articulate the value proposition of a technology platform to meet client needs
• Comfortable collaborating with both technical and business teams
• BA/BS
• Domain knowledge of retail, e-commerce, or logistics is a plus
• Previous start-up experience strongly preferred

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 1200+ other brands. Through the pandemic we have pivoted and embraced a fully remote workforce where together we've served over 500 million consumers worldwide, processing 8+ billion orders last year alone over 40+ countries and across 50+ languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate our wins. We’ve been recognized by Fast Company numerous times as one of the most innovative companies in the world – for social good to logistics optimization. You can feel good knowing you’re working towards changing the world! Join us on our mission.

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-SM1

About Spot

At Spot, we know that just about everyone thinks insurance has never been cool or exciting. It's boring, complicated, and something we all hope we never use. That’s why we’re turning the insurance industry on its head by building the first lifestyle brand in the insurance world, encouraging our customers to live life to the fullest knowing we've got their back.

Spot is the first insurance company that helps its customers have fun while taking risks, whether learning how to ski, riding a local mountain bike trail, or training to summit Everest. We cover people’s medical bills when shit hits the fan.

We were founded by avid skiers, cyclists, and outdoor enthusiasts, so we understand the risks that come with the territory. When bad things happen, dealing with insurance can make it worse. We believe our community deserves something better.

With over a million customers and growing, we have no intention of slowing down.

Our Team

We believe in the importance of culture and community and that teams thrive when working in alignment.

Key Values for This Role

1. Customer Centric
2. Controller Mindset (of the customer’s experience)
3. Attention to detail
4. Respectful
5. Proactive

Functional Competencies

1. Communication skills
2. Interpersonal skills
3. Adaptable and Nimble
4. Results Oriented

Why This Role Is Important to Us

This position is critical because outside of the initial purchase and emails, this is the first point of contact a customer has with the Spot team. This role ensures that the tone of the company culture is conveyed and that what can be a stressful experience is turned into a positive one. This role is able to help iniduals understand an industry-wide complex process and will set them up for success as they navigate reimbursement with our carrier partners. This role will play a major role in bringing Spot’s brand to life.

Responsibilities

• Obsess about the customer’s experience, continually looking for proactive ways to ensure the customer is reimbursed as quickly and as seamlessly as possible.
• Ensure customers understand all upfront required materials as well as anticipate and educate customers up front on additional expected document requirements
• Coordinate with Carrier Partners to ensure appropriate documentation requirements are defined and ultimately fully understood by our customers
• Protect our customer's personal information including full compliance with HIPAA as well as all state and federal regulations
• Directly and continually support the customer’s needs, collecting documents, information and materials so they don’t have to

Who You Are

• You are an advocate for the customer, with an expectation that as a company, team, and inidually, we deliver exceptional experiences for our customer
• You like to demonstrate your expertise and direct the customer interaction
• You are energized by the idea of spending significant time connecting with customers
• Helping people understand complex situations comes easy to you

A Typical Day Looks Like

• You manage a queue of customers that are relying on you to ensure their claims experience is seamless and low effort
• You proactively review claims forms and documents submitted by customers for thoroughness, looking for opportunities to avoid future processing challenges
• You communicate often with customers and answer questions about the process and/or collect additional information to support their claim
• Given the complexity inherent in health claims, you will spend >80% of your day in direct communication with customers in their preferred channel (e.g., phone)
• You look for every opportunity to get customer feedback that offers you insight into how to excel in your role.

Things You Might Brag About

• Your obsession with the customer’s experience
• You’re unflappable, cool as a cucumber….pressure is your jam
• No one has ever met you and not wanted to be your friend
• You’re just as productive working from home as you are in an office
• You’re not intimidated by a high volume of customers pulling you in opposite directions
• You enjoy juggling multiple projects at once

Like we’ve said before, we believe our community deserves something better! Our view of ersity goes beyond visible differences and includes unique backgrounds, ideas, experiences and perspectives. We are so proud to be an equal opportunity employer, and in no way will we discriminate in our hiring process based on a person's race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age, disability, genetic information or any other legally protected characteristics. We believe strongly that education comes in many forms and in most cases do not require a formal degree for employment at Spot. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We care deeply about our Spot people who are dedicated to revolutionizing the distribution of insurance, the industry and the world! That’s why we are dedicated to providing benefits with you, your family, and your life in mind. We offer a various array of benefits including a PTO policy, medical, dental and vision insurance, 401k, paid holidays, bereavement, and parental leave. All Spot employees receive equipment for their remote setup, and a Spot Injury plan in case shit does hit the fan!

Requirements

Experience with Claims adjudication

Benefits

• Medical, Dental & Vision
• 401k
• PTO (Vacation, Sick & Holidays)
• Parental Leave
• Fully Remote

Customer Service Rep 1-Bilingual

locations: Remote – USA

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Responsibilities:

• Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history both through the Savista database and, if additional information is required, the client’s portal as well as payment portals to review prior payments.
• Meet or exceed performance objectives including account resolution goals and quality assurance.
• Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
• Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts.
• Supports Savista’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista’s business practices. This includes: becoming familiar with Savista’s Code of Ethics, attending training as required, notifying management or Savista’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.

Requirements:

• High school diploma or GED.
• At least one year of experience in debt collections or business-to-consumer sales in any industry.
• At least six months of experience working in a role with a high volume of either inbound or outbound calls.
• Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
• Experience with customer interactions that require live, accurate documentation of the encounter.
• Demonstrated ability to meet performance objectives.
• Demonstrated ability to navigate Internet Explorer and Microsoft Office.
• Demonstrated experience communicating effectively with a customer and simplifying complex information.
• Experience working with customer support including issue resolution management.
• Must be available to work second shift between the hours of 10AM ET and 9PM ET.
• Must be able to fluently speak in English and Spanish.

Preferred Skills:

• Experience with performance metrics and goals.
• Experience with dual monitoring systems.
• Experience with utilizing a dialer system.
• Experience in a performance based commission structure.
• Experience working in a role with a high volume of both inbound and outbound calls.

Care Coordinator – PAC

Job Locations Remote

Job ID 2022-14154

Category Customer Service Center

Min USD $17.00/Hr.

Max USD $22.00/Hr.

Overview

Be part of the changing landscape of healthcare. CareCentrix is committed to making the home the center of patient care.

As a Care Coordinator you will participate in the time sensitive collection of documentation required to manage patient cases of care from beginning to end. You will support the clinical nurses and ensure that patients are serviced in a timely manner, according to customer requirements.

Responsibilities

In this Job, you will:

• Provide focused resolution, support, and information to patients, providers and clinical staff.
• Manage cases and requests for services in a timely and accurate manner.
• Collect, verify, and confirm non-clinical information and escalate issues as needed.

This is the job for you if:

• You love helping people solve problems and resolve issues.
• You embrace values of accountability, consistency, engagement, empowerment, respect, and outstanding service.

Qualifications

You should get in touch if:

• You have a High School diploma (required).
• You have a minimum of two years of strong business operations, insurance, quality improvement, or healthcare operations experience.
• You have excellent oral and written communication, customer service, and problem solving skills.
• You are able to interact with all levels of management and a erse healthcare customer base.
• You are able to work independently in a remote work environment.
• You are a caring team player who is willing to assist others and go the extra mile.
• You are proficient with basic Microsoft Office applications.

What we offer:

• Starting Pay for external hires is $17.00/hr + Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
• Profit Sharing, generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more.
• Advancement opportunities, professional skills training, and tuition Reimbursement
• Great culture with a sense of community.