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Vision

Prenda is on a mission to empower learners. We help people run microschools, where small groups of kids meet, often in a home, and own their education. The model is helping light a fire for kids and we want to empower many more. Imagine a world where kids grow up as empowered learners - they choose to learn, develop their gifts, and apply their passion and grit to solve the world’s big problems!

We are looking for an inidual to support students in the implementation of the Prenda learning as an Academic Success Coordinator in the state of New Hampshire. Our company is obsessed with the mission of empowering learners, we live our core values and we embrace servant leadership.

Responsibilities

Qualifications

Duties

1. Monitoring max caseload of 400 general education students including max of 40

Who you are

1. Learner, someone who lives the Prenda Core Values

Benefits

• Pay $25/hour
• Health insurance
• Home office set up stipend
• Entirely remote team
• Empowered, humble, passionate, and exciting culture

Prenda is an Equal Opportunity Employer and prohibits discrimination and

Title: Technical Support Agent (Remote)

Location: Remote Wisconsin United States of America

Job Description:

You are:

An inidual that likes challenges-No day is the same! You are a loyal inidual who is an independent thinker, self-starter who can provide premier technical support by communicating through the use of phone, e-mail, and/or web chat. You are passionate about providing top-notch technical support to clients including, but not limited to, the United States Postal Service and other government accounts for Pitney Bowes mailing and shipping systems, including our flagship product.

This position is remote and can be based anywhere in the continental US. However, preference will be given to candidates located in Wisconsin.

You will:

• Respond to Tier 2 Technical Support telephone calls, emails, and chats from clients
• Resolve problems efficiently and effectively, and process revenue related transactions
• Demonstrate extensive knowledge of networking and troubleshooting as well as the ability to talk to IT professionals, USPS/Government, and escalated clients
• Ensure necessary information is documented in cases, perform preliminary problem troubleshooting and document steps taken for resolution or escalate to next level of support
• Meet Quality Asurance Metrics, including but not limited to: security verifications, friendliness/professionalism, revenue generated from cross-sell opportunities, personal development, NSAT’s (client surveys)
• Punctuality and dependable attendance is critical to success

Your background:

• The ability to work an 8 hour shift between the hours of 7am 7pm Mon-Fri Central Time
• Minimum of one year of Customer / Client Service experience
• Demonstrated ability to: problem solve, de-escalate and resolve client issues, multi-task, be courteous, patient and analytical in order to handle client concerns
• Proven skills in: oral/written communication; work organization; Microsoft Office Applications, Internet, Chat, and Email; working with and troubleshooting various hardware and software
• Technical aptitude to remote resolve technical issues that could include, internet, Wi-Fi, and proxies
• Home office/desk with reliable internet service sufficient to meet the needs of the position. Proven success working from home is preferred, but not required. All computer equipment and peripherals will be provided.

Preferred

• Previous call center experience
• Previous Technical Support experience

Have you always wanted to unite your passion for learning with your skills as a Customer Success Coordinator? Do you want to work with an incredible team that is making an impact on learning around the world? If you answered yes, we can't wait to meet you!

We're looking for a Customer Success Coordinator (remote position) to join Edpuzzle, a leading edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona.

The goal of the Customer Success Coordinator is to focus on school projects assigned, develop training and support materials, and coordinate and lead training for staff including teachers, tech coaches, and curriculum coordinators throughout targeted schools, as well as be the Edpuzzle representative in both online and face-to-face events.

If you’re looking for a meaningful role, reporting to our International Strategy Manager EMEA, you’ll feel right at home with us. In joining us, you’ll have a front-row seat at one of the fastest-growing companies in educational technology with a social impact. In the process, you’ll be challenged daily, learn constantly, see the impact of your opinions and work, and grow as a Customer Success Coordinator.

• Onboard and train our customers, and provide a pedagogical sense for how to use Edpuzzle.
• Deliver trainings to help teachers have the best possible experience using Edpuzzle.
• Develop online learning opportunities and professional development activities for staff across schools and groups of schools.
• Provide direct instruction of standards-based lessons to specialists and educators, and facilitate the implementation of school-wide technology projects.
• Prepare lesson plans, training materials, and tutorials for schools supported programs.
• Serve as a model by demonstrating lessons in the library resource center or classroom, when appropriate.
• Participate in online and offline events representing Edpuzzle across the region.

• Contact the people responsible for Edpuzzle in schools to ensure its use and implementation are correct.
• Coordinate with account executives and Edpuzzle team members to deliver excellent training sessions with IT coaches, curriculum leaders, or school administrators within the assigned schools and groups of schools.
• Develop, coordinate, and customize training materials for each assigned school.
• Coordinate and lead remote training sessions with teachers, tech coaches, coordinators, and curriculum coordinators.
• Attend and speak at conferences.
• Follow the Edpuzzle Trainer Guide to deliver excellent trainings, and carry out follow-ups with the schools to ensure Edpuzzle’s quality standards.
• Maintain strong pipeline management and log activities, as well as track the success of training sessions in coordination with Edpuzzle team members.

Requirements

• Minimum of 3 years of successful classroom teaching experience.
• Experience in training other colleagues in the use of edtech tools.
• Google Trainer or Innovator / Microsoft Expert or Apple Distinguished Educator.
• Experience using Edpuzzle.
• Minimum 3 years of successful experience presenting in conferences and leading school professional development sessions, as well as experience creating video tutorials and engaging content for teachers.

• Excellent communication skills: email, phone and face-to-face conversations.
• Flexible & able to adapt to new strategies.
• Clear passion for training other educators.
• Self-motivated: You have the ability to stay on-task while working alone.
• Strategic thinker: You’re unafraid to use data to problem-solve, inform decisions and persuade.
• Team-player: You look for ways to learn from and help your teammates.
• Unintimidated by new technology and quick to pick up new skills.
• You’re comfortable working with English materials.
• Proficient/bilingual level of English and French.

• Other languages are a plus.

Benefits

• Competitive salary and a substantial yearly salary review.
• A fun, friendly team of highly motivated people with different skill sets and backgrounds.
• Macbook Pro and double monitor setup.
• Team activities during working hours.
• Flexible working hours and Friday reduced working time.
• 24 vacation days, plus the 24th and 31st December.
•  

Edpuzzle is an equal opportunity employer, and we highly value ersity at our company. If you'd like to be considered for this position, please apply below. We look forward to meeting you!

Honest Networks is hiring a technical support specialist to join our growing Customer Support team. This team member will have a passion for helping our internet subscribers receive a fast, stable and secure internet connection and troubleshoot LAN issues with a friendly and professional demeanor.

Primary Responsibilities

• Handling incoming customer communications via phone, text, web chat, and email. Everything from answering questions from prospective customers who are interested in our service to billing to more advanced technical troubleshooting
• Setting up and troubleshooting a variety of WAN/LAN/Cloud network technologies and infrastructure devices (i.e. routers, switches, firewalls, VPNs, access points/extenders, etc.)
• Remote troubleshooting and resolution of support tickets
• Leveraging enterprise IT & networking programs: e.g. Slack, GSuite, Atlassian, LibreNMS, Salesforce FSL/Service Cloud
• Creating and maintaining internal documentation for training and reference
• Working closely with Honest engineers, field technicians, and customer support personnel
• Working shifts that may include evenings or weekends

Personal attributes

• Friendly and enthusiastic
• Excellent communication skills
• Self-motivated and driven
• Ability to stay calm and clear-headed when dealing with angry customers and time-sensitive troubleshooting
• Technically savvy and comfortable dealing with a variety of residential and small business customer network set-ups

About Honest Networks, Inc.

Honest Networks believes high quality and affordable internet service is a great enabler for our communities, providing the fundamental infrastructure to learn, create and enjoy. We are a fast-growing, venture-backed, internet provider headquartered in downtown Manhattan. We are focused on providing the gigabit internet service at affordable, transparent prices, with exceptional customer service. We do this by employing employees with high integrity, a strong work ethic and a passion for learning. If working in a fast-paced, results-oriented and mission driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net

Requirements

• Outstanding customer service: friendly demeanor, sincere empathy for customer issues & frustrations, highly responsive to support tickets/issues
• Comfortable working in multiple communication channels simultaneously: email, text, phone calls, live chat
• 1+ years in technical support, help desk or other IT-related, customer-facing role
• Comfortable working in a command line interface (CLI)
• Ability to work outside of normal business hours
• Comfortable working remotely through on-site technicians to resolve customer issues
• Strong preference for experience as an installation technician or other field experience
• Bonus: CompTIA Network+ or equivalent certification

One more thing

In your cover letter, please answer the following question: According to honest.net, what is the monthly price for Home Gigabit service?

Benefits

• Competitive salary with an estimated range of $20-25/hr based on capabilities and track record
• Stock options
• Flexible schedule
• Paid time-off
• Medical and dental benefits
• Collaborative environment

Metal Pay is looking to hire a Client Services Representative to join their team. This is a full-time position

About Us

QikServe is the enterprise platform for guest self-service in hospitality. Our digital ordering and payments solutions are powering some of the biggest players in the hospitality industry.  From one of the world’s largest coffee chains and travel concessions operators to household names in the world of fast casual, theme and amusement, we’re giving guests the convenience to order and pay for their food whenever and however they want.  Learn more at www.qikserve.com 

The Position

We believe in our company, our solution, our team and ourselves and we welcome talented iniduals to come and be part of it.   We have an opportunity for a positive, customer focused technical support person to support our growing customer base.  Our Customer Success team provides excellent service to all our customers, across 27 different countries worldwide and growing.   This is a great opportunity for a technical minded inidual, with an eye for detail and a desire to learn.  Working hours are Monday to Friday with rotational shifts for out of hours.

Key Responsibilities:

• Provide 1^st level support to customers and partners
• Keeping customers and partners updated throughout the process
• Resolving, triaging or escalating support tickets that come to our Service Desk
• Investigating, reproducing and diagnosing issues
• Ensuring customer satisfaction (and SLAs) through end-to-end management of each support request
• Identifying trends for potential problems and/or service improvements and communicating them via the appropriate channels.

Required Skills & Experience

• You will have experience of providing technical support or have a technical background either through education, work experience or a strong personal interest
• You will have excellent communication skills and the willingness to learn and develop your knowledge
• You are curious and have the ability to work across internal teams as well as with our customers to analyse issues
• You’ll have experience in using common support desk software tools (ideally Jira Service Desk)
• A proven track record in delivering high quality customer service
• Strong attention to detail and ability to simplify complexity
• Strong team player who cares about providing outstanding service
• Self-motivated and willing to take on new challenges

Nice to have

• Hospitality Point-of-Sale or Payment systems
• Experience in the Hospitality sector
• Additional language skills

Location: Remote working from anywhere in the UK. (Please note, you must have the right to work in the UK)

If you want to be part of a company on a path to being the global leader in self-service technology,  you want to join  us at QikServe.

We look forward to hearing from you. 

We're looking for a new Bilingual Customer Onboarding Specialist to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment.

You will be a part of our Customer Onboarding team, reporting to the Team Lead, and responsible for onboarding, training, and proactively driving value to ensure a successful client experience.

If you are a coachable, curious, and passionate inidual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

Who We Are

✨What You'll Do

1. You will become an Intiveo product expert that works with our French & English clients to deliver an exceptional onboarding experience
2. You will delight and assist the client in realizing the full value of Intiveo as a means of achieving success in their business goals
3. You will engage all new customers to drive user adoption and satisfaction, ensuring high customer retention
4. You will inspire clients to think strategically about how our platform can support their business needs
5. You will educate and support customers on best practices, and the use and benefit of our products and services
6. You will proactively reach out at key points in the customer's journey to ensure they are reaching key milestones
7. You will track accounts to identify churn risk and work proactively to eliminate that risk
8. You will collaborate with sales, support, and other key departments to assist new clients through their onboarding journey

✨Who You Are

• You have proven success in partnering with clients, preferably in a SaaS environment, while building strong relationships
• You have a minimum of 2+ years of project or client account management experience, preferably in a Customer Success role
• You are an empathetic communicator who is passionate about supporting clients
• You have excellent time management, organizational, and problem-solving skills
• You have the ability to advocate for ideas and concepts
• You have high attention to detail
• You are an excellent bilingual written and verbal communicator - with a professional and engaging presence, presentation and public speaking skills
• You have a strong aptitude for technology and ability/desire to learn new software

At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our ersity!

We encourage applicants from non-traditional backgrounds. If you feel like you don't check all the boxes but have the potential to learn what you don't know and grow with the team, please apply.

Location: International, Anywhere; 100% Remote

Nathan James is looking for a Customer Happiness Agent to join our team and embrace our mission of providing best-in-class service by helping us curate support experiences that our customers find rare and refreshing.

People-first company, design-first home.

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first-time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn’t dreadful.

Because we are a people-first company, we understood the importance of being fully distributed from the beginning. We strive to reduce friction at work while preserving the human experience. Taking this approach helps our teammates avoid compromising who they are or their values in pursuit of a career.

About the Role:

As a Customer Happiness Agent, your day-to-day centers around what matters most to Nathan James as a company: people. More specifically for this role, our customers. You’ll directly impact our customers and their experience with our company in a variety of ways. You’ll support customers as they embark on exciting milestone journeys in their lives, such as furnishing their new apartment or their first home. You’ll fuel improvements to our products by collecting and recording valuable insights from your interactions into a database that the rest of the company uses to keep a pulse on what’s going well and what needs attention. And as a member of our Customer Happiness Team, you’ll have the opportunity to help shape the frameworks and guidelines we use to deliver best-in-class service.

You’ll communicate using phone, live chat, SMS, and email with customers who purchase Nathan James products directly from our website or through retail partners like Amazon and Wayfair. You’ll help them by answering product questions, assisting them with assembling their furniture, and resolving any issues they may run into after purchasing our products. In addition to supporting our end customers directly, you’ll also work with retail partners to solve customer issues and answer questions. As an advocate and the voice for our customers, you’ll take raw customer feedback and distill it into meaningful, actionable insights.

During training, we expect you to be proactive in your process and learn quickly. Once fully up-to-speed, our Customer Happiness Agents write an average of 30 emails per day, answer an average of 15 phone calls per day, and handle an average of 10 live chats per day. We’ll provide all the support and guidance needed to help set you up for success. We are mindful not to impose strict policies or redundant procedures that create friction for our customers. Instead, we make it as easy as possible for you to give our customers an effortless and extraordinary experience. We even surprise customers who contact us with issues with a box of premium chocolate after seeing their problem through to resolution.

About Us:

We appreciate that time is our most valuable resource. That’s why with everything we work toward, we try to solve for happiness. However, happiness means a lot of different things to different people. For this reason, we don’t define happiness for our team. Instead, we provide the tools and support so anyone can unlock it for themselves. Some of the ways we do that is removing processes and ideologies that get in the way of doing our best work, we design benefits that support a healthy relationship with our work, and we engage with our operating values to guide us in our work. We use these frameworks and more to build a happy and resilient organization.

We also understand working for Nathan James isn’t the only function of our lives, and we don’t expect that! We’ve found that a team member who will be happy and fulfilled as a remote team member at Nathan James is someone who values their personal life and identity outside of work. That’s why we don’t create mandatory team hangouts or events. Instead of forcing engagement, we solve for improving collaboration.

We collaborate best when we listen and learn from each other. We become stronger when we advocate new perspectives and viewpoints. We focus on what we’re solving for and what’s true, so we don’t create barriers or false expectations that distract us from our mission. We also don’t set unreasonable working hours, deadlines, or goals. We create with calm, “slow is smooth and smooth is fast”.

Check our Glassdoor reviews to hear what the team has to say about working at Nathan James.

About You:

We’re looking for a natural communicator who finds pleasure in using those skills to help others. You’re fluent in English and pride yourself on your ability to communicate clearly and straightforwardly, in both verbal and written forms.

You know that part of excellent communication is adept listening. You’re someone who tends to listen more than you speak, and you listen with the intent to understand, not reply. You have a knack for getting to the root of a customer’s request or issue; you ask meaningful questions to understand the motivations driving a customer’s actions.

You are passionate about the impact customer service has on a company and get excited about how you can contribute to larger company goals through your day-to-day interactions with customers. You love helping people and being an internal advocate for the customer. You use empathy and self-awareness to help you intuitively and proactively solve potential customer troubles. You’re a critical thinker and a problem solver, going out of your way to help people. You take pride in your resourcefulness and ability to find solutions even when there is no clear path.

You’re proficient in multitasking and have experience navigating multiple software applications and technologies simultaneously. You have experience walking customers through troubleshooting steps and can turn customer pain points into insightful and actionable feedback. You’re someone who thrives working autonomously and doesn’t need much (if any) oversight to get things done. You welcome an environment where you can do great work independently. You have integrity and a strong belief in values-based decisions, always striving to do the right thing for customers.

This role isn’t a springboard into another area at Nathan James. You want to be a part of our support team for a while, and you’re excited to contribute to making Nathan James the best-in-class customer happiness brand while continuing to sharpen your skills in a customer-facing position.

For this role, we’re looking for:

• A minimum of one year working in a customer service role in e-commerce or for a company with a physical product
• A minimum of one year of experience communicating with customers through phone and live chat channels

This role requires that you are able to work an 8-hour Eastern Time Zone shift from Tuesday to Saturday or Sunday to Thursday (one weekend day each week). We are looking for someone who is able to work an 11am – 7pm ET shift or later.

You do not need to be within the Eastern Time Zone; however, you must have enough overlap to enable you to work the required hours without impinging on your personal/family life. You must also be flexible and open to shift adjustments as business needs change. This role requires the willingness and ability to work some holidays. Our salaries are competitive for similar roles based in the country you will be working from.

This is a remote role, since we are a remote company. With the freedom and flexibility of a remote role comes the luxury to work in whichever manner helps you perform your best! You’re free to work anywhere that you have a quiet place and a reliable connection to answer customer phone calls. However, this ideal is best coupled with an inidual who has a keen ability to self-regulate and self-manage.

Our team works from home offices, co-working spaces, and coffee shops. You’ll find us in places that foster effective writing, self-discipline, and comfort with open communication.

If everything you’ve read so far is exciting you in a very natural and not forced way, then you are the type of person to be a key contributor to innovation and scaling a business like Nathan James!

Benefits & Perks:

Our benefits aim to support a life well-lived, both at and away from work.

With these benefits, we want and expect you to take vacations, spend time with your family, be conscious of your wellness, invest in broadening your education, and strengthen your personal happiness.

How to Apply:

Please submit an application here that speaks directly to this position. There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us will be given full attention and are highly appreciated.

We expect to take two weeks to review all applications. If you don’t hear from us by then, we have decided to move forward with other candidates.

If we chose to move forward to the next steps in the interview process, you’ll hear from us and advance to a work sample review. You’ll get a chance to see the types of challenges you would be solving in this role. Then on to an interview.  Our interviews are all remote by video chat, with your future colleagues, on your schedule.

We aim to make an offer and have this person start by September.

We appreciate your consideration in having Nathan James be part of your career. Our open conversation starts with this post. We look forward to hearing from you.

Check us out on LinkedIn here!

Donut is hiring a remote Customer Success Associate. This is a full-time position that can be done remotely anywhere in the United States.

Donut - Stay connected with your team, no matter where you are.

THIS POSITION IS PERMANENTLY REMOTE

Base Wealth (https://basewealthmanagement.com/) is seeking an experienced Client Service Associate who is detail-orientated to join our firm and help service our client base worldwide. As a Client Service Associate, you will work closely with a team of experienced financial advisor professionals to help clients reach their financial goals.

The Client Service Associate will be responsible for providing administrative and operational support to a small team of financial advisors. The ideal candidate might be someone who has worked in the financial advisory industry as a client service associate helping clients with their day-to-day needs. At Base Wealth Management, you can grow in an environment of mutual respect and learn new skills, help people, and make a significant contribution to the team without the typical pressure from sales or prospecting activities.

The Client Service Associate will assist the team in many areas of our financial planning practices, including preparing new account and service paperwork, managing multiple cloud-based computer systems in a detailed and paperwork (but paperless) environment, facilitating and resolving client service requests, and completing other administrative tasks as assigned. Attention to detail is particularly important in this role.

Salary & Benefits:

• Salary of $65k to $75k a year based on experience
• Participation in a comp/incentive plan after 1 year with the firm
• A healthcare stipend if needed
• Generous PTO
• Work from home – computer equipment supplied by Base Wealth

Responsibilities

• Assist financial advisors with daily activities, including preparing and tracking paperwork.

• Interact with clients over the phone and by email

• Prepare and review new account paperwork

• Facilitate and resolve client service issues

• Apply a working knowledge of operations/client-service processes

• Work independently (remote), effectively, efficiently, and with minimal supervision

• Handle confidential and/or sensitive information responsibly

• Perform other duties as assigned

Required Experience / Skills

• Must be detail-oriented, organized, and able to work independently and efficiently

• Must be committed to providing excellent customer service

• Must have a high degree of comfort managing multiple tasks simultaneously

• Must have strong character and a positive attitude

• Must be proficient in Microsoft Office, Google Docs & Sheets

• Must have experience working with CRMs (preferably RedTail but not necessary)

Preferred Experience

• Bachelor's degree in finance, business, or financial services (or equivalent experience)
• Working for a financial advisory firm in a client service capacity

Qualified candidates will start the process by having a 15-30-minute phone interview conducted by our consultant (who is the hiring manager for this position). If there is ground to move forward, you will be required to fill out a Career History Form and if you are selected to advance in the process, you will meet with the firm. Qualified candidates may be asked to take a Caliper and/or other assessments.

Base Wealth Management is committed to helping its clients achieve their financial goals and providing growth opportunities to its employees. Base Wealth Management has a culture of teamwork and offers this position as a remote working role. The position requires a strong internet connection.

We are an Equal Opportunity Employer.

Title: Specialist-APC Support

Location: United States

As the Specialist-APC Support, you will be primarily responsible for supporting the ILEC & CLEC Commercial & Consumer Sales teams, Alternative Channels with accurate order placement and processing, as well as regular customer maintenance, within the various billing and provisioning systems including Siebel, COBRA, Martens, Metasolv, Web Ordering systems, CLEC Directory systems, and Porting Systems. In addition, this position will support outgoing calling activity to verify order information, care for follow-up calls, and care for all outbound call activity that is required for accurate submission of orders. This team will place orders and care for all follow-up tasks required in the order process.

As the Specialist-APC Support, you are also responsible for working with Order Capture & Validation, Accounts Payable, Carrier Services, and other back-office provisioning teams to ensure that customer orders and requests are completed timely and accurately.Tasks this team will care for may come from both internal and external customers. Utilizing standard practices and procedures, this position will be able to perform each assigned function consistently regardless of which order type or geographical territory they are supporting.This position will be responsible for taking orders from Commercial & Consumer Sales Advisors, as well as the Alternative Channels Department (such as Accellar,Web Orders, White Fence and D2D) as well as completing order placement in multiple systems, including but not limited to: Siebel, SABRE, DESI, Martens, SSO, INAT, Reservation Management system, POET, BMS, RNW, COBRA, MetaSolv, LEX and other front-end systems that must be completed prior to service being installed at the customer premise. Furthermore, this team will make outgoing contact with customers who place orders from our TDS Home Page that require customer contact for completion.

This position has scheduled shifts of Monday-Friday, 7:00 AM – 4:00 PM CST, 8:00 AM – 5:00 PM CST, 10:00 AM – 7:00 PM CST, 11:00 AM – 8:00 PM CST, or Tuesday-Saturday, 8:00 AM – 5:00 PM CST.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Responsibilities

• Process Orders submitted by the Consumer & Commercial Sales & Alternative Channels teams. Orders also include ILEC Residential Porting In, CLEC and ILEC Directory, and CLEC Residential order entry into Metasolv. Work auditing reports to ensure customer account and order accuracy. Applications utilized include but are not limited to Siebel, Aspect, Right Now Web, SABRE, , INAT, SSO, Martens, MetaSolv, COBRA, Excel, RMS, , LEX, Adobe Standard 8 and Axiom.
• Make outgoing calls as necessary for order placement or to communicate proactively with customers. Provide support to Alternative Channels team by providing outbound customer contact, as needed.
• Keep up to date on all systems, procedures, products and services involved in the customer contact, sale and order placement of consumer accounts. Including but not limited to the knowledge of ALL past and current promotions and 911 applications. Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers’ needs.
• Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers’ needs.
• Participate on special projects as assigned by MSCO CCO Leadership.

Qualifications

Required Qualifications

• Associates degree (or higher) -OR- 2+ years professional work experience -OR- current military service or prior military service with honorable discharge.
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
• 3+ years customer service
• 3+ years data entry experience

Other Qualifications

• Working with Consumer products & services.
• Excellent interpersonal communication skills (i.e., verbal, written, listening)
• High level of accuracy and attention to detail.
• Ability to establish and maintain excellent working relationships with peers within MSCO and TSD
• Time management skills
• Ability to adapt to rapid changes
• Proactive problem-solving skills (i.e. customer complaints, order issues)
• Manages multiple tasks & prioritizes well
• Working knowledge of Contact Center Applications used in Sales and Service Order placement Cobra, Metasolv, Siebel, SABRE, Desi, Inat. Lex, BMS, RNW
• Working knowledge of Microsoft Suite of products
• Ability to type 45 words per minute
• Experience in working in Team Environment

Leadfeeder is a remote first, fast growing international SaaS scale-up. We are on a mission to bring web intelligence into business. Simply put, Leadfeeder helps companies know more about their website visitors, which enables them to convert promising visitors into sales leads.

We’re excited to share that Leadfeeder has merged with Echobot, a leading provider of European Sales Intelligence. As a result, we now have 250+ team members based across 30+ countries and six offices across the US and Europe. Together, our companies are striving to be the leading sales intelligence and go-to-market platform in our core European and North American markets.

Are you a self-starter looking to learn and grow as part of a world-class team? We are hiring many key people around the world to strengthen our rapid growth. Join our journey!

We are now looking for a Customer Success Engineer to join our Customer Success and Support team. You will bridge the gap between our technical team and our customer facing teams. This position would suit someone with a technical background/knowledge, but who enjoys being customer facing and collaborating with teams. The successful person will be required to work the Eastern or Central time zones of the US.

Requirements

To apply for this position you’ll need to be proficient in each of the competencies listed below:

• Expertise with Google Tag Manager
• Experience in handling compliance relating issues from customers.
• Experience with similar Integrations to ours - for example: CRMs (Pipedrive, Salesforce, Hubspot), Analytics and reporting tools (Google Analytics, Google Data Studio etc).
• Understanding of how websites function - and how tools such as ours collect data from websites.
• Experience with Content management systems and consent management systems
• Ability to maintain and improve our help center / internal company knowledge base
• Comfortable with client interactions via video call, phone or email.

Responsibilities

• Creating a weekly summary of tech questions in the Ask Tech Team (ATT) channel sent to the business team.
• Constantly updating or creating our Help Center Articles (average of 7 per month).
• Creating and rolling out hands-on training (1 per month) for the Customer success & support department in order to improve their knowledge and decrease the number of contacts in the ATT channel.
• Regular client calls per week plus follow ups
• Huddles with developers to discuss the product, client issues and ATT questions
• Bi-weekly meetings to onboard clients
• Delivering training on new products for all the customer facing roles.
• Helping hand for the PMs
• Creating guru cards in order to establish processes for the whole CS department.

Benefits

• Vacation: Open Policy – Vacation days upon approval
• Medical + Vision + Dental: Company will pay 100% premium for you on company selected plans
• Retirement Plan: Access to a 401(k) plan
• Parental Leave: 12 weeks paid leave after 12 months of employment
• Basic Life and Accidental Death and Dismemberment (AD&D) Insurance
• Short Term Disability Insurance
• 12 Paid Holidays
• The chance to work with a very knowledgeable, high-achieving, and fun team
• An international, erse, fast-paced, and results-oriented work environment
• The opportunity to work remotely, with a flexible work schedule
• A competitive salary
• Bi-annual company retreats in sunny locations (currently remote, but we’ll resume as soon as traveling restrictions allow it)

If this role excites you and sounds like a great fit, please apply below!

Customer Support Specialist – Tier 2

Remote

Full Time

Customer Experience

Mid Level

Formstack improves people’s lives with practical solutions to their everyday work.

We are looking for a Customer Support Specialist – Tier 2 to help us accomplish this mission.

Formstack is a remote-first company with team members who live and work across the U.S., Canada, and the globe. We offer more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and erse team that values relationships as much as results. Come build what matters with Formstack.

Allison Zimmerman, Manager, Customer Support at Formstack, is looking to hire someone who will complement and strengthen the team.

Who You Are:

• You are able to explain and help others understand the problem and solution.
• You’re an exceptional communicator who can gracefully break down, solve, and explain even the most complex problems.
• You are always curious to learn more – you might not know all of the answers, but you’re eager to find them.
• You are well-versed in software, not fearful of new technology, and a hard worker who gets things done.
• You have the ability to switch gears quickly, and adjust your priorities and focus appropriately.

What You’ll Do:

The Customer Support Specialist – Tier 2 will be among the first line of communication for our current, future, and even previous customers, and will serve as the bridge to take our customers’ product usage and engagement to the next level. You’ll be working in multiple Support channels to ensure the best customer experience. In between tickets, you may also be asked to provide assistance to our internal customers via the internal-support Slack channel or Zoom, follow-up on cases, create/update collateral for new product releases, and deliver on quarterly key results. As a team, we actively communicate customer needs within the organization to reduce friction points for customers. As a Support Specialist, you will learn and develop skills to collaborate cross-functionally in the interest of customer advocacy and proactive support. You will be essential in helping our company keep customer needs front and center.

How You’ll Succeed:

• Learn the ins and outs of Formstack’s solution suite and Advanced Integration platforms.
• Be the primary point-person for incoming support requests via email, chat, and/or scheduled phone support.
• Work in a fast-paced environment and be able to meet or exceed our set Customer Inbound quotas.
• Create written and/or video documentation and keep these up-to-date.
• Think of new and creative ways to solve customer issues.
• Participate in product development by sharing customer feedback and your unique perspective as a Formstack expert.
• Work closely with our Sales Teams to answer questions, provide feedback, and assist in finding use-case solutions.
• Handle escalated support tickets

What We’re Looking For:

• Must have the knowledge or experience in one or both of the following:
  • Salesforce (required)
  • Tech Setup (API, SSO, JSON, SMTP)
• At least 1 year of Customer Support/Service background
• Typing skill, 50wpm minimum
• Proactive
• Resourceful
• Able to work successfully with minimal oversight
• Ability to tackle complex issues
• Able to think outside the box and look for alternative solutions
• Good time-management skills
• Willing to learn
• Handles change well
• Flexible, able to work weekends, holidays, late shift
• Open to working multiple support channels, separately or simultaneously (email, phone, chat) — experience in any of these channels is a plus!

Bonus Points:

• Knowledge/experience in the following:
  • Zendesk
  • JIRA
  • CSS
  • HTML
  • Webhooks
  • Basic knowledge of programming languages
    • PHP, Java, Javascript a plus
• Experience building out/maintaining a knowledge base
• Technical writing skills
• SaaS experience

Salary Range:

$50,000 – $55,000 per year (USD)

***This is a remote position***

What Formstack Offers for Full Time Employees in the US and Canada(exclude Quebec):

• Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
• Monthly Health & Wellness and Technology stipends
• Half-day Fridays
• Unlimited PTO for all employees.
• 401k & Roth w/ safe harbor match (the US and Canada)
• The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
• Company-paid conferences and extended learning opportunities
• Yearly company and team gatherings

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Formstack is proud and dedicated to providing Equal Employment Opportunities.

Formstack maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, citizenship status, disability, sexual orientation, gender identity, genetic information, union affiliation, veteran status or any other characteristic protected by law. This means we do not discriminate in any aspect of employment based on any of these characteristics. This policy applies to all applicants and employees through all phases of employment, including but not limited to hiring, promotion, treatment during employment, demotion, and termination.

Salary ranges are determined by industry research and trends. Inidual salaries are based on skills, experience, and geographical location. Compensation is reviewed on a regular basis and adjustments are made accordingly.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

ARE YOU READY TO TAKE YOUR CAREER TO NEW HEIGHTS? ARE YOU SEEKING A NEW CHALLENGE IN A DYNAMIC SECTOR?  

This is a very exciting and highly innovative time here at Outside. 

OUR TRUE NORTH:

Outside Interactive, Inc., the premier hub for active lifestyle enthusiasts, offers best-in-class content and experiences to more than 70 million of the world's most passionate outdoor, wellness, and endurance enthusiasts every month. We inspire a broad and erse audience to do the activities they love with greater enjoyment, inspiration, and knowledge and are dedicated to making real change in the outdoor and fitness industries

The ideal candidate is eager to learn about the ever-changing media marketing space. You can meet challenges with enthusiasm and are adept at keeping senior management informed. Your interests are marketing and advertising and you are passionate about an active and healthy lifestyle. This is a team environment. We're looking for a manager who is equally good at stepping up and offering solutions as they are hanging back and taking direction.… and knowing when the time is right for both.

- Holistically project manage all custom content deliverables and ensure timely delivery

- Drive production schedules and approval processes, asset collection, internal team alignment and trafficking and development and deployment of custom content, including social and email

- Oversee the management of sponsored social post execution across Facebook, Twitter, and Instagram channels.  Includes creation, posting, optimizing, routing and measurement.

-  Oversee the build, test and deployment of custom native emails that may include shoppable links

- Be the go-to and daily point of contact for our clients, ensuring alignment on goals, deliverables, timelines and KPIs

-  Work in collaboration with pre-sales, sales and digital media planning teams to move sold advertising deals into post-sales execution.

-  Ensure the Client Success team is delivering on all contracted scopes of work across all platforms, including digital, social, podcast, print and events 

 - Gather and measure analytics, track pacing, reporting to clients and final recapping that include insights and key learnings

- Define and activate optimization tactics that ensure top performance of native content

-  3-4-years experience in marketing and/or digital media planning or account management

-  Capacity to balance, prioritize and deliver accurate results under tight deadlines

-      Strong client relations and communications skills

-  Deep understanding of Google docs as well as analytics tools (Google Analytics, Salesforce, Smartsheets, Facebook Insights and Hubspot)

- Must be eager to learn and accept new challenges, working both independently and as a member of a team

-  Excellent written and verbal communication

-  Bachelor's degree in marketing, advertising, or related field

Entirely remote jobs that could be performed in Colorado: Employees can expect to be paid a salary of  between $50,000 to $65,000.  Additional compensation may include a bonus or commission . Additional benefits include health care, vision, dental, retirement, Flexible Time Away,  sick leave, and more.  This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors

Title: Customer Success Associate

Term: Full-time

Location: Remote, within the U.S.

Overview:

Solstice is an award-winning clean energy company working to put affordable renewables in the hands of every household, including low-income populations and communities of color. Climate change is a top concern for many Americans, and Solstice is poised to experience fast growth as demand for climate solutions surges from governments, businesses, and nonprofits.

Position overview:

Solstice has been growing quickly, and we’re looking to bring on a Customer Success Associate. Customers are the most important stakeholder at Solstice, and we strive to ensure every customer has a great experience with community solar. You’ll wear a few different customer support hats: helping customers navigate our digital platform, responding to customer inquiries in a timely manner, and onboarding new customers to Solstice. The right candidate is process driven, a problem solver, loves helping and talking to people, and is passionate about environmental justice and climate change mitigation.

Responsibilities:

• Be the first point of contact with customers, understanding their concerns and resolving them in a professional and timely manner
• Leverage both phone and email to clearly communicate Solstice’s value proposition to customers
• Assist with execution of customer communication, onboarding, and education initiatives
• Document all activities in our CRM (Freshdesk) and in the Solstice platform
• Help build scalable customer service processes and implement efficiencies across all stages of the customer journey
• Collaborate with team members within and across departments to improve customer management processes and enhance the customer experience
• Fully understand the solar industry, community solar market, the Solstice customer profile and value proposition

Requirements

• A minimum of six (6) months of customer-facing experience
• Patience with customer questions and the ability to articulate value proposition to external stakeholders with passion and energy
• Love for helping and bringing joy to others
• Full of positive attitude – you see challenges as learning opportunities
• Proactive -- you identify problems and design solutions without being asked
• Excellent communication, interpersonal, and organizational skills
• Process-oriented with great attention to detail
• Enthusiastic, team-oriented, and hungry to be part of a team that motivates and inspires you
• Passionate about renewables, cleantech, environmental justice, and/or sustainability
• Experience in CRM or Customer Support softwares a plus

Benefits

As a Customer Success Associate, you will gain:

• A deep understanding of the solar and renewable energy space, particularly the rapidly growing community solar industry
• Experience at a fast-growing tech startup/social enterprise that’s creating a more just and equitable energy industry
• Opportunity to identify and manage customer support and customer management projects
• Knowledge that you’re working every day to improve the livelihoods of families looking to join the clean energy revolution
• Inclusion in a mission-driven, fun, and collaborative company culture

• Company equity to share in the upside of Solstice’s growth
• Competitive salary, dental coverage, and inclusive healthcare, including expense reimbursement for out-of-state reproductive care
• 401k with matching
• Professional development annual stipend
• Gender-neutral paid parental leave policy
• Five weeks of PTO a year, including when we close the office for ~1.5 weeks in late December each year
• Flexible personal time to allow employees to run errands and go to doctor’s appointments without taking PTO
• Ability to work remotely from within the United States
• A team of passionate, collaborative, dedicated, and empathetic employees

About Solstice

Climate change mitigation requires massive clean energy expansion, yet 77 percent of American households cannot install rooftop solar power due to rented housing, the structure of their rooftop, the upfront cost, or access to financing. Solstice connects households and community organizations to “community solar”—shared solar farms that are installed in a centralized location where local residents can enroll in a portion for free, without any home installations, and enjoy guaranteed savings on their monthly utility bill.

One of the only companies in the solar industry co-founded and led by women of color, Solstice has generated demand for nearly 139MW of clean energy across 43 community renewable projects in multiple states, with the total clean energy capacity from enrolled households, small businesses, and nonprofits representing the environmental equivalent of not burning 62 million pounds of coal. In addition, Solstice’s software manages the end-to-end customer experience for the life of the 20-year renewable energy project on behalf of developers and financiers, from customer enrollment to billing/crediting to ongoing customer engagement.

Solstice was founded to advance equity and inclusion in America. We are committed to living those values, not just in the work we do to promote environmental and energy justice, but in how we grow as an organization. We seek to always expand leadership opportunities for marginalized communities in the global transition to clean energy.

Solstice is an equal opportunity employer. We hire, train, compensate, and promote without regard to race, religion, gender identity or expression, sexual orientation, disability, age, national origin, genetics, veteran status, or any of the other characteristics that give each of us a unique perspective and capacities.

We’re a team of mission-driven, passionate, and dedicated iniduals. We’ve fostered an inclusive and fun culture through monthly outings, solar farm field trips, and all-team strategy retreats throughout the year. To ensure the health and safety of our teammates, all employees are required to be vaccinated against COVID-19 in order to attend in-person events. Apply today and get to know us!

Customer Support Manager

at Typeform

Remote – United States

Hi! Before ing into the job details, let’s give you some context on who we are and what to expect when joining the team.

Typeform has seen significant change since it was founded 10 years ago. We’re expanding from a small Barcelona-based business to a truly international and remote company. Our vision is a world of more personal business relationships. We believe we can create that world by living our mission: To bring people closer with better conversations.

To do so, we look for people who are curious, ready to own their objectives, and passionate about taking organizations to their next chapter. But we are aware it’s not for everyone, our environment is perfect for those willing to become a change agent and roll up their sleeves to build our rocket ship.

About the team

Reporting into the Head of Customer Support, you will be part of our global team based across the States and Europe. You’ll be directly managing a distributed team of 10 people working closely with the product, growth, and support managements teams. You’ll be part of a dynamic and versatile product makes a fast-paced and ever-exciting environment that’s balanced with down-to-earth and authentic team energy.

About the Role

We are on the search for people who love helping others use our Typeform product in the best way possible. Someone who is empathetic and wants to work collaboratively as part of a team to create a remarkable customer experience as our product and processes evolve. Someone who doesn’t have all the answers yet, but really wants to learn.

If this sounds like you, please read on.

Things you will do:

• Monitor & manage team performance, productivity, and service levels on an ongoing basis
• Work closely with Support Management, Services, and Talent team to ensure staffing aligns to forecasted volume
• Contribute to quality review sessions with team members. Review and improve existing policies to scale up on existing quality standards
• Be a conduit of effective communication and bridge timezone gaps (support coverage, async communication)
• Encourage and ensure best practices for customer support interactions by delivering a consistent ticket handling process
• Meet regularly and conduct regular feedback and coaching sessions
• Serve as an “outlet valve” for support tickets; willing and able to manage escalations and to jump in and handle tickets along with your team when required
• Assist in building internal knowledge base + documenting processes for billing/technical/product questions/troubleshooting
• Drive a culture of efficiency by working with Services to ensure processes are clear and we’re maximizing our tools & technology
• Be the voice of the customer in the Support team working closely with other Customer Engagement teams, Product, and Marketing to implement insights and product improvements
• Deep understanding of team strategy and strives for ways to achieve goals and priorities by level of impact while maintaining an employee-centric culture and leading with values
• Plan initiatives to empower the team to transition into more of a proactive solution function
• Build and drive activities and mentorship that up-skill the team and performance
• Set clear performance objectives and visibility to inidual and team performance helping them develop their skills and achieve their goals.

What you already bring to the table:

• 3+ years of experience building support teams at scale to drive overall success and engagement
• Experience working in fast-growth SaaS companies
• Experience with team management in remote and asynchronous environments
• Leadership skills, knows how to give hard feedback keeping people in mind. Working with them on improving and bringing them to the next level, giving hard feedback.
• Comfortable working and leading global teams at the same time as building them up being a key hiring stakeholder
• Solid knowledge and managing based on operational KPI’s, resolution, C-sat, NPS, attrition,… to improve team performance
• Coaching and having hard employee conversations
• Experience defining and implementing quality monitoring metrics
• Performance-based metrics, actively participate in monthly MBRs
• Team meetings, evaluate the performance of the entire team
• Creating a fun environment and engaging the team on a regular basis
• A commitment to improve your customer service skills on an ongoing basis

Extra awesome:

• Experience with Zendesk
• Experience building up a support team from scratch
• Worked on an early-stage product
• Experience working in a Typeform specialty team

To fulfill our vision (Bring people in) and mission (To bring people closer with better conversations), our 500 remote Typeformers from 55 different countries come together to live up and deliver on that promise.

* Typeform drives hundreds of millions of interactions per year, powering conversational, human-led experiences all over the world. We are proud to be an equal opportunity employer. We celebrate ersity and do not tolerate discrimination and harassment of any kind, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We believe that by celebrating our differences, we can win together.

Title: Hospital Billing Collector – Remote

Location: Dallas TX US

Job Category: Customer Service and Claims

$750 Sign On Bonus For External Candidates

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Roles and responsibilities can often be expanded to accommodate changing patient or organizational needs and conditions as well as to tap into skills and talents of employees. Accordingly, employees may be asked to perform duties that are outside the specific functions that are listed.

Primary Responsibilities:

• Responsible for managing Third – Party AR by analyzing denied and unresponded claims
• Outbound calls to insurance carriers to appeal and check claims status
• Post explanation of benefits
• Coordinate with insurance carriers to reconcile / resolve any issues
• Familiar with explanation of benefits
• Maintain Compliance and HIPAA standards at all times
• Meet or exceed daily production standards by maintaining work list according to metrics
• Meet or exceed daily quality standards
• Perform other duties and functions as assigned
• Process insurance / patient refunds and adjustments
• Evaluate and respond to all emails request for any deposit issues in order to resolve in a timely matter

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of experience in Medical Billing
• 1+ years of customer service experience analyzing and solving customer problems; OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
• Experience with Microsoft Office applications (Word, Excel & Outlook) – ability to create, edit, save and send documents, spreadsheet and correspondence
• Ability to work an 8-hour shift Monday-Friday from 8:00am to 5:00pm

Preferred Qualifications:

• Experience with Healthcare/Medical/Pharmacy terminology

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to navigate on internet for researching purposes
• Demonstrated problem solving, organization and interpersonal skills
• Ability to work independently and as part of a team
• Excellent communication skills, both verbal and written

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 – $26.88. The salary range for Connecticut / Nevada residents is $16.83 – $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

Deliver empathetic, engaging, and effective support to help patients overcome barriers to treatment adherence.

Are you interested in…?

• Creating better outcomes for patients, and the rest of the healthcare ecosystem?
• Helping patients start, stay on, and achieve optimal experience and outcomes with treatment?
• Working for a profitable and growing (~100 people today) patient-focused health technology company?
• Working from home anywhere in the US?
• Having opportunities to grow professionally in multiple directions?
• Being engaged and challenged by smart, driven colleagues to constantly expand your learning and growth?

Human Care Systems is the Treatment Adherence company…

• Helping patients start and stay on treatment with rules-driven smart interactions via phone, email, SMS, mobile, web and printed materials
• Delivering value to all key market participants through optimal use of treatment – patients, HCPs, payers, and biopharmaceutical companies. Our clients are the biopharmaceutical companies who need to ensure their medicines are taken as prescribed
• Designing our organization as a system and ‘designing-in’ the right roles, technologies, data flows, processes, decisions, and improvement mechanisms

The core of the role is…

• Provide patient and caregiver support, via remote channels (phone, video, click-to-chat) to help overcome barriers to treatment adherence
• Build trust-based patient relationships based on empathy and a commitment to help the patient maximize his/her outcome from treatment
• Working with approved talking points, engage each patient to overcome his/her barriers to adherence: knowledge, injection concerns, side effects, cost, motivation, HCP communication, etc.
• Utilize motivational interviewing and cognitive behavioral therapy techniques to support each patient to overcome his/her adherence barriers
• Develop and support each patient to achieve his/her personal action plan to overcome the specific barriers getting in the way of treatment initiation and adherence
• Document each patient interaction via relevant software programs
• Participate in regular quality monitoring process where calls and electronic records are reviewed to ensure each patient received the highest quality support possible.

Qualifications…

• Background in customer/patient service
• 2 Years of professional experience
• High School Diploma or GED
• Proficient in use of CRM technology
• Must have a quiet and separate room that can be used as home office to ensure patient privacy
• Excellent communication, time management, and organizational skills
• Ability to work a flexible schedule
• Bilingual (Spanish/English)

Preferred qualifications:

• Experience working in healthcare
• Experience in customer service
• Bilingual - Spanish/English
• AA, BA

Some key details…

• Competitive compensation at $17-$21/hour based on experience
• Full family benefits (health, dental, etc.) for full-time employees
• Paid vacation/time off policy
• Other benefits: Mobility within the company in many directions; Growth opportunities; Access to senior leadership; Colleagues who are incredibly motivated by our work and helping patients; Opportunity to be at the forefront of technology-led patient support and outcomes

You will like it here and succeed at HCS if you are….

• At your best when engaged, supported, and challenged by curious, driven colleagues
• Non-defensive and enjoy iterating and getting designs better and better
• Self-driven, flexible, and effective at working autonomously
• A ‘doer’ who is both smart and humble, proactive and reflective, curious and focused, leader and supporter

Our culture is…

• Patient focused and performance driven – we always deliver for patients and clients
• Mutually supportive and focused on iteration and learning
• High on autonomy – we treat all HCS people as responsible adults able to control their schedules and deliver for work, life, and family
• Driven by a team of ‘T people’ (deep expertise and wide knowledge base) who are curious and inclined to focus, go deep, and learn fast
• Organically derived – we are who we are

Our hiring process…

• We will review all applicants
• Where there seems like a potentially good fit, we will reach out to schedule video chats and interactive exercises

Job Type: Full-time

Pay: $17.00 - $21.00 per hour based on experience

Digital Scientists is looking for a Customer Success Manager to provide ongoing support to our clients and build relationships with them. Work with our talented software development and digital product design teams. The candidate should be able to contribute to recurring revenue by delivering on support and managed services as well as generate new opportunities with existing clients.

We are a software services agency that works with established household names, new tech startups, and mid-market movers across an array of verticals including Healthcare, Logistics, Manufacturing, and Marketing Technology to name a few. We build and design a wide variety of customized full-stack software applications that span from cutting-edge AI and Machine Learning models to complex engineering systems to new ground-breaking mobile apps.

This role will support customers as they transition from active project clients to production operations, manage technical support and enhancement backlogs, be proactive with product analytics that will help optimize the customers services and work with development teams to provide 24/7 support for our customers. Become a consistent face for the relationships that often last beyond any one project.

This is a WORK FROM HOME role within the United States, with occasional meetings in our Alpharetta, GA office. We're a creative, fun-loving, hard-working team of Product Managers, Designers and Developers. If you thrive on the energy of a startup environment, and want to work in a consultative role with some of the biggest client names, you’ll love Digital Scientists.

• Coordinate software support and enhancements for our customers in alignment with Digital Scientists’ guidelines, customer expectations, and each Support Level Agreement (SLA)
• Proactively seek knowledge of the customers’ industry, their pain points, and required needs and business strategy
• Become the customers champion, review the customer complaints and concerns, seek to improve the customer experience, and communicate their needs internally to Digital Scientists
• Create and present deliverables to customer executives defining value add of services; such as impact assessments, market research updates, user interviews, and enhancement roadmaps
• Create and maintain the product knowledge base
• Develop process / approach and oversee task alignment while managing releases
• Collaborate closely with internal UX/UI Designers, Software Developers, and Digital Product Managers to ensure quality enhancement deliverables
• Provide helpful feedback to team, ensuring internal team’s alignment with SLA requirements, timelines and budget
• Ensure Customers’ satisfaction with features and digital products
• Provide guidance to Support Developers, DevOps, and Quality Assurance team members that are both local and offshore
• Implement a standard process to ensure bugs are fixed according to the SLA. Proactively catch mistakes or bugs across increasing scope of software features
• Define and measure success criteria and metrics of digital products post- implementation
• Create solutions and participate in continually improving customer success methods
• Report to the VP, Product Management

Requirements

• Bachelor’s degree and 5+ years experience leading multiple customers and end-to-end customer success management
• Strong presentation skills with ability to articulate value, empathy and compassion.
• Skilled in product task management tools, preferably JIRA, Confluence, plus analytical tools, roadmap tools, and Google Drive suite of tools
• Able to lead up to 10 customers concurrently

Bonus Points

• Self-initiative and ability to adapt to shifting priorities
• Agile processes and methodology
• Customer centric with ability to overcome barriers and conflict, while encouraging collaboration in order to prevent rework
• Consistently achieve successful outcomes
• Passion for working with latest tools and technologies
• Experience working at an agency or consulting firm

Benefits

* Open and collaborative work environment

* Work with the latest and greatest open-source tools

* Opportunities for professional development

* Generous group health plan (Company paid Employee coverage)

* Generous Paid Time Off

* 401K savings plan (with employer matching)

Digital Scientists explores, designs and builds customized digital products for organizations that need a fast-paced and ongoing innovation capability. We help our clients explore complex problems quickly and effectively. We facilitate product discovery workshops, perform research and analysis, and design and build digital solutions

Swytch is changing the way we move. We fundamentally believe that transport shouldn't cost the Earth - so we've made it our mission to make electric transport accessible to everybody.

Since launching in 2017 we have reached over 40,000 customers, across 50 countries who have collectively ridden over 10 million miles! Since then, we have raised over $5M to scale our operations and supercharge our product development.

The IT Team

The business is growing at a rapid rate, so is the Internal IT team. The team is currently led by the Head of IT supported by an managed IT support company based in London, providing technical support to in-house, home working and staff across the pond.

The Role

This opportunity is for an IT Support Technician to join a newly formed IT department. Working as part of Internal IT, you will be responsible for providing support for IT services ensuring they met relevant service level objectives and targets through the adoption of standard processes.

You will be reporting directly to the Head of IT and helping grow the department in supporting the growing business.

Responsibilities include, but not limited to:

• Provide 1st & 2nd Line remote technical support to internal staff base (55+ employees)
• Understand, log, troubleshoot, diagnose and resolve technical support and service requests from staff ensuring their support demands are met to a high standard.
• Onboarding new users to the business in configuring new laptops\desktops and software.

• Repairing/upgrading hardware software
• Maintaining inventory of hardware and software
• Complete standard scheduled / maintenance tasks when required
• Assist with hardware and software procurement
• Understanding the business needs and recommending solutions to optimise workflows using IT systems.

• Consider and recommend system changes to improve efficiency, reliability, performance, security, and staff experience
• Document, implement and review processes and procedures to support IT services where required

Requirements

You will have:

• Background in an IT support role
• Experience in a mixed environment (Windows and Mac), mainly Windows 10/11.
• Proficient with Microsoft O365 environment. This includes managing Emails, Teams, SharePoint, OneDrive etc.
• Experience managing SaaS products i.e. Anti-Virus, Asset management etc.
• Good understanding of Azure AD, DNS
• Have used and managed Ubiquiti products
• Understand basic networking and network troubleshooting
• Excellent communications skills, both written and verbal
• A passion for IT and all things technical
• Self-motivated to deliver the required results
• Ability to work flexibly

Nice to have:

• Exposure in using Google applications (Gmail, google drive)
• Experience in migrating from a Google environment to a Microsoft
• Experience of working in a start-up environment
• A professional IT qualification

Benefits

• Competitive salary between £25,000 and £35,000 per annum
• Flexible, remote working; come sit in our office in East London and enjoy a daily free lunch, or work from the comfort of your own home, anywhere in the UK.
• Open and transparent company culture giving every employee direct access to our founders and our quarterly business reviews.
• Unlimited annual leave.
• An annual program of wellbeing activities including a subsidised annual membership to a meditation app and EAP service.
• Your very own Swytch kit!
• Electric Penny Farthing Lessons.

Our team comes from a variety of backgrounds and we embrace our differences. We aim to be erse in our people, our thinking and our innovation. We strive to create an inclusive culture, building a company and products that are making a better world for everyone. If you want to be part of the electric transport revolution, apply now.

Title: Licensed Insurance Customer Service Representative

Location: United States

• US-Remote
• Full-Time
• Minimum Salary: USD $43,800.00/Yr.
• Maximum Salary: USD $54,600.00/Yr.

Description

The Licensed Insurance Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a ision of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

Paid Training: Mandatory attendance is critical to your success and as such is required for the duration of training and performance will be continually assessed throughout. The paid training is Monday – Friday between the hours of 7:00 am -7:30pm EST (40 hours per week) for 12 weeks.

After training and onboarding is completed, go-forward shifts will be between the hours of 1:30pm-10pm EST. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week. Shifts may be subject to change in the future based on business needs to a shift of 11:30am – 8pm EST.

Once training is complete for the Customer Service Rep (CSR) role within the Customer Response Center (CRC), you will be aligned to our Expanded Call Group, which are can include some complex calls. As time progresses and you gain experience, you will be expected to move into more complex call groups. As you progress through the different call groups, you will be eligible for promotional increases.

Responsibilities:

• Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.
• Builds rapport with each customer.
• Listens to customers’ requests and inquiries.
• Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
• Escalates to appropriate team if necessary.
• Processes policyholder transactions accurately and within Customer Response Center established time standards.
• Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
• Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
• Understands aspects of billing systems as it pertains to policy coverage.
• Identifies and communicates transactions and impact to policy premium.
• Evaluates and makes decisions regarding exceptions to payment plan and fees.
• Makes alternate payment arrangements with customers and interacts with billing system to reflect arrangements.
• Places policy in follow-up and ensures adherence to arrangements specified.
• Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
• Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient.
• Develops and maintains product, procedural and technical systems knowledge. Completes licensing and continuing education requirements.
• Actively participates and leads LMS initiatives within the scope of the role.
• Looks for opportunities to improve processes within team or department through root cause problem solving.
• Provides leadership, coaching and technical/procedural knowledge to service representatives relating to personal lines auto policies.
• Participate in training of new service representatives through job shadowing, work review, and coaching and feedback.
• Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and the internet.
• Supports and participates in office or department programs and contests.
• Performs additional duties as assigned.

Qualifications

• Minimum of 3 years of insurance experience.
• Personal Lines producer insurance licenses required.
• Associates degree preferred.
• Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required.

Your mission

Your mission as Director of Customer Success will be to ensure all customers love Recruitee. You’ll lead customer success & support teams and work closely with senior leadership to translate customer feedback and behaviour into commercial opportunities. Reporting directly to the CEO, you’ll get the chance to contribute to Recruitee’s overall strategy by challenging the fundamentals of the business, e.g., product features, upsell paths, and pricing approach.

About the team

The customer success team consists of 19+ people across our offices in New York, Amsterdam, and remote throughout Germany. Its mission is to help our customers grow their teams and companies. The key to unlocking this is building a trusting relationship with our customers and a collaborative culture within their companies. Your direct reports will be the Customer Success Team Leads and the Head of Customer Support, who leads a team of 20+ support specialists.

Your 12-month journey

In the first three months, you’ll focus on learning about Recruitee, understanding the product, the target markets (Benelux, DACH, US-CA), the HR tech landscape, and customers, besides learning about our systems and processes. You will also get to know the team and start building relationships.

After six months, you will be fully immersed in the role and have developed a vision for the next few years regarding where Recruitee wants and should progress. You will have also run successful campaigns around upsells to higher plans. Furthermore, you will look into how we could initiate cross-selling with the other companies from the group.

After 12 months, you’ve mastered your Director of Customer Success role and had a massive impact on the team and company.

What you'll do

• Retention & churning reduction – keeping retention high and churn low. Translate customer observation on why they churn into action points.

• Adoption – ensuring our customers get the best value out of the tool. Driving adoption and providing our customers are aware of all the different features.

• Advocacy – deploying initiatives (campaigns, discounts) to enable our customers to refer other companies to recruitee.

• Gatekeeper/voice of the customer internally – convey customers’ feedback to the internal organisation constructively and positively.

• < dir="auto"> Help Recruitee move upmarket – building a strategy to move from small customers to Mid Market.

• Spot opportunities in untapped markets – BNL, DACH & US are our focus markets, but perhaps there’s an untapped potential in other regions. Scout those untapped potentials to create more winning markets.

• Customers success transformation – developing customer success as an organisation within the context of moving upmarket.

What you’ll bring to the team

• 10+ years of work experience in customer success.

• Commercially savvy – you wouldn’t shy away from running an upsell campaign.

• Product geek – we’re a product-led company; the product is the foundation of who we are.

• Natural connector – good interpersonal communication skills, essential to connect with the other department heads and build relationships.

• Data-driven – you understand how to calculate key metrics and translate data into actions.

• Ability to challenge the status quo and spot opportunities.

• Operational expertise – understanding the difference in dynamics within the business operations.

Why Recruitee 💙

• A chance to be part of and to shape one of the hottest, most ambitious scale-ups in Europe.

• € 1,500 annual training budget.

• 25 paid holiday days.

• Pension scheme & fitness subscription.

• Annual bonus based on company performance.

• Apple MacBook alongside a Home Office budget.

• Work from anywhere for 4 weeks/year.

• Annual travel budget to visit the team in Poland.

• An inclusive and international work environment with a lot of fun thrown in!

• Impactful role at one of the fastest-growing companies in Europe.

• We’ll save you the startup pitch of Friday beers, and ping-pong. Visit our Instagram to check us out: https://www.instagram.com/recruitee

About Recruitee

Recruitee develops innovative SaaS Recruitment Software to help companies hire better, and we are on a mission to make great hiring accessible to all. 🤲 We’re headquartered in Amsterdam with offices in Poznan, Wroclaw, and New York! Our international team just crossed 200 happy employees of 25 nationalities. We are proud of our humble beginnings that have now transformed into rocketing growth with over 4,000 much-loved customers worldwide, and we are not stopping here.

Have we caught your attention? ⚡️

If you’d like to be part of this amazing journey, please apply now or reach out via email [email protected] or LinkedIn for more information. We look forward to meeting you soon!

Recruitee is an Equal Opportunity Employer. We celebrate ersity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neuroersity, or status as an inidual with a disability.

Prior to or upon employment, it may be required to provide a certificate of conduct or similar document for this role. Recruitee has partnered with Validata for this.

About LRN

Do you want to use your client success expertise to help people around the world do the right thing? Join us at LRN to be a part of a small, global company—fewer than 500 employees—where you can have maximum impact.

LRN works to propel organizations forward with the partnership, knowledge, and tools to build ethical culture. More than 1,000 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to outbehave and outperform

Position: Client Success Manager

Location: Remote based in the US

LRN is seeking a Client Success Manager to maintain relationships and ensure value delivery within our existing customer base. In this role, you will be one of two primary points of contacts for clients with the other being a delivery Project Manager. You will work closely with the Project Manager and other LRN teams to ensure successful adoption and utilization of the LRN solution set (library content, platform, bespoke learning solutions, and advisory consulting). You will be an ambassador for LRN by being a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base.

The inidual in this role will have the opportunity to:

• Acting as the strategic partner between LRN and several of our most important and strategic clients by building relationships with multiple contacts and buying centers
• Participating in the planning process with clients regarding the deployment and utilization of LRN’s licensed solution set
• Proactively analyzing client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate
• Executing on-going formal Program / Business Reviews with client stakeholders and sponsors
• Monitoring all account work streams and projects (i.e., working with internal teams to ensure client satisfaction

• Managing all commercial aspects of the relationship including contract amendments, recognition forecasting, statement of work, pricing, and service credits
• Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN products/solutions to existing buyers
• Representing the voice of our clients to internal teams including sales, content and technology

Requirements

Qualifications and skills:

• Minimum of 8 years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts

• Exceptional relationship development and management abilities and a proven commitment to customer service
• Experience supporting iniduals who are using a SaaS business application
• Ability to bring clarity, structure and discipline to a variety of situations and environments and experience working with complex projects
• Extremely effective written, oral, and presentation communication skills
• Strong Microsoft Office skills and a working knowledge of technology and system interfaces

• Familiarity with Salesforce.com
• Knowledge of Customer Success Management tools like Gainsight
• Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions
• A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance

Benefits

What we offer:

• Competitive compensation
• Flexible working schedule
• Flexible PTO plus US public holidays
• Excellent healthcare plan including eye & dental care
• Excellent 401K with employer match
• Life Insurance, Short term and long term disability benefits
• Health & Wellness reimbursements
• Health Saving & Flexible spending account

LRN is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees.

Why Should You Join Fletch?

Do you believe that every company is now a tech company, that data is the lifeblood, and cybersecurity now matters to everyone? Do you believe analytics should be affordable, and produce answers that are understandable by all? If so, Fletch is the company for you.

Fletch is on a mission to democratize cybersecurity analytics, so companies of all sizes have a fighting chance to be secure in an ever-changing threat landscape. We are looking for innovative, motivated, and out-of-the box thinkers to join our team. We are located in the San Francisco Bay Area and have been building a remote team all over the US.

If this excites you, we would like to talk with you and have you join us on this journey.

Why Fletch Wants You?

As an account manager on our team, you will play a strategic role ensuring your accounts realize the value of their subscribed Fletch’s apps while identifying and executing on cross-sell and upsell opportunities to support account expansion goals. Our product-led growth approach has enabled a very efficient customer acquisition engine- you will be part of a new customer success team striving to match that efficiency. While you will bring your previous experience to this role, to ultimately be successful you will eagerly adopt and help define new approaches as well. You will:

• Create and execute customer account plans in collaboration with the rest of the customer success team to ensure value realization and create superfans to spread the word about Fletch
• Educate customers on new use cases, features and integrations that create added value
• Regularly update internal systems to document customer health and status and create visibility across the organization
• Manage and forecast customer renewal and expansion goals
• Develop case studies, run speaking events, and participate in webinars to encourage customer usage of Fletch features and help build our customer community

Requirements

• Bachelor's degree Strong project management skills, organizational skills and high attention to detail
• Strong verbal, written and presentation skills
• 3+ years of experience in managing customer relationships
• As Travel Restrictions Lift: Ability to travel up to 25% of the time for client and company commitments
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Proven track record of meeting and exceeding inidual retention and expansion goals

This role requires availability from at least 10 am to 4 pm PST.

Benefits

Flexible leave policy

THE OPPORTUNITY

Aqua Security is looking to hire a Customer Success Manager to support enterprise and strategic accounts throughout the APJ region.

Our Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Aqua’s solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty.

A confident “customer first” attitude is required to work through challenges, field technical questions, and influence stake holders. The CSM will execute strategic account plans, deliver QBRs, and be the advocate for the customer internally, while focusing on a positive customer experience. An exceptional CSM strives to understand our customers’ technical, security and business requirements and is able to anticipate and avoid issues; identify and mitigate risk; and cultivate deep customer relationships with some of the world’s most iconic organizations.

This is a remote role based in South Korea. 

YOUR SKILLS

• 5 years of experience in a similar role with a software company
• Fluency in English  
• Excellent verbal and written communication skills
• Passionate about customer success; seeks to achieve extraordinary results through tenacious and creative problem solving
• Must have background in a similar role supporting enterprise clients, directly and indirectly
• DevOps, security, and Linux background is a plus
• Previous experience with CSM tools is desired
• Possess customer-facing and communication skills that enable you to best represent Aqua Security within a customer’s environment
• Ability to work in a dynamic team-oriented environment and tackle customer challenges/requirements
• Thrives in a fast based, dynamic, team-oriented atmosphere and is adaptable in nature
• Successful track record of multi-tasking and being a cross-functional team player
• Attention to detail and quality of work
• Good problem solving, time management, organization and analytical skills
• Ability to travel domestically up to 20%, and occasionally internationally

 THE TEAM

Aqua’s Customer Success team solves real-world security challenges for our customers. We are the only cloud native security provider securing the build, infrastructure, and running workloads of container applications.

Our mission is to drive an exceptional experience and sustained value for our customers, throughout their journey, while building trust and consulting on Aqua’s products. In less than two years, our team of Customer Success Managers has grown from its inception to our current global team of almost 30 CSMs.

AND NOW, A LITTLE ABOUT AQUA:

Founded in 2015, Aqua Security is a global late-stage start-up widely known for being the largest pure play cloud native vendor, helping enterprises secure their cloud-native applications from development to production, whether they run using containers, serverless, or virtual machines. Aqua bridges the gap between DevOps and security, promoting business agility and accelerating digital transformation. 

• We are a Unicorn! Recently secured $135M in series E funding pushing us over $1B in company valuation
• More than 500 enterprise customers, including many F100 companies across the globe 
• Strategic partnerships with the major cloud-native platform providers and public cloud providers 
• At the forefront of open-source cloud-native solutions and primary cybersecurity research 

If you’re ready to do your best, now is the perfect time to join Aqua! We are still small enough for you to make a big impact and contribute significantly to the success of Aqua. We hire Aquarians in 17 different countries across the globe. Aside from being in a hot cloud security industry, we love to have fun! Aqua also offers great company culture, amazing colleagues, international travel and lots more!

None

Insightsoftware is a growing, dynamic computer software company that helps financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

The Client Service Manager is a key member of our customer facing team, and plays a vital role in the delivery of our services. The Client Service Manager is responsible for the day to day interaction with the client, ensuring the timely and accurate execution on all aspects of equity plan administration and financial reporting deliverables.  Candidates for this position should have a strong attention to detail as well as creative problem-solving skills.  This inidual should have demonstrated ability to successfully manage multiple client relationships and projects, while driving high levels of client satisfaction.

What You'll Do:

• Ensure outstanding service delivery to an assigned book of clients
• Interact directly with the clients, developing client-specific procedures, responding to inquiries, planning for future stock plan events, maintaining and ensuring data integrity and overseeing the administration of all functions of the equity plan administration (processing, stock issuance, settlement processing, taxation, reporting, etc.)
• Manage and interface with applicable third-party vendors (brokers, transfer agents, etc.)
• Serve as an escalation point for team members for support and problem resolution
• Interface with cross-functional Certent team members, as needed, in delivering timely and accurate client administration services (sales, support, engineering, etc.)

• B.S. or B.A. in a Business Administration, Economics, Accounting, or Finance or related studies
• 5+ years of customer service related experience dealing with corporate clients
• Proven working knowledge of stock options, employee stock purchase plans, restricted and performance awards, ASC 718 and/or corporate accounting administration.
• CEP Certification preferred (Certified Equity Professional) or willingness to pursue
• High level of proficiency in Microsoft products (Excel, Word, PowerPoint, Outlook)
• Excellent written and verbal communication skills
• Ability to work well in a collaborative environment
• Strong analytical and independent problem-solving skills
• Strong organizational skills to manage multiple clients’ tasks and issues in a fast-paced work environment
• Exceptionally resourceful, detail-oriented with ability to deliver complete and accurate results
• Experience working with different types of Equity Plans in both private and public companies is preferred
• Ability to identify and implement process improvements
• Knowledge of equity compensation taxation and accounting rules and applicable compliance regulations preferred

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

Who is Purple?

Purple helps physical venues survive and thrive through optimizing safety, enhancing the visitor experience, and driving revenue. This is achieved through connecting multiple data sources – many of which are already present in a venue. Businesses get a complete view of what is happening in their space, allowing them to make informed decisions and drive meaningful experiences through a number of built-in intelligent space solutions.

What’s the role?

The Customer Success Lead is responsible for the success of customers across LATAM with the purpose of representing the voice of the customer and guiding them to value with Purple. Through direct engagement with mid market and enterprise customers, you will work to understand business needs and link with driving successful outcomes with Purple. You will also be responsible for line managing LATAM team members, along with their personal objectives and key results.

We’re looking for someone outgoing, level headed and empathetic, with experience working in customer facing roles and managing direct reports.

Purple is a remote-first business, so you can work from anywhere in Latin America.

What will you do?

You’ll bring with you the skills, experience and knowledge to:

1. Ensure customers love working with Purple and have a positive experience
2. Delivery on inidual and pod/team objectives and key results
3. Ensure customers are using and getting value from our product
4. Work closely with the Account Executive and VP of Customer Success to ensure renewals are conducted successfully and on time
5. Work as part of a team to create shared learnings and ideas to improve
6. Partner closely with the commercial team to ensure new leads are being generated and customers are expanding with Purple
7. Ensure the successful completion of customer GoldSheets
8. Ensure Success Plans are happening pre sale and during the customer lifecycle
9. Work with VP Customer Success to define and execute the strategy for CS in LATAM
10. Generate a collection of customer advocates we can use as references, and talk about publicly
11. Generate and maintain strategic relationships and engagements with key customers/partners
12. Embed a culture of continuous improvement across the team

Requirements

Who are you?

Requirements

• Create and deliver annual retention and expansion strategies for the pod
• Understand, manage and drive customer health, managing erse customer communications
• Conduct productive onboarding calls, QBRs and ABRs
• Understand, discuss and plan for ROI customer success
• Effectively utilize Gainsight to manage customers, while using data to report insights to our team
• Collaborate with team and across departments both locally and globally

• Play an active part in the development of strategic partner relationships

• Generate and conduct customer webinars
• Identify leads and help qualify with the Account Executive
• Devise and implement strategic customer plans using Gold Sheets
• Effective line management capability, including delivering team metrics, team recruitment, and quarterly team assessments
• Lead and deliver education content across the organisation
• Fluency in Spanish, advanced level English required; knowledge of Portuguese a plus

Benefits

Why Purple?

Location: Remote - Latin America

Benefits:

• Competitive salary
• Strong vacation days and volunteer days
• Healthcare, dental + vision
• GKO - all expenses trips to the UK for annual kick off event + Ultra Violet cultural event
• Long Term Incentive Plan after 12 months’ service

Our values - what makes a Purplyte

Make it happen - We own things and get them done whatever it takes.

Playful and positive - Life’s too short to take things too seriously, we like to have fun while we’re working and we love positivity - and yes the glass is half full.

We’re in it together - We all have our day jobs to do, our KPI’s to hit and projects to complete but we’re always available to help for the greater good of the business.

No bullsh*t, no politics - Seriously! We want to enjoy coming to work and that stuff doesn’t make it pleasant.

Know your stuff, keep learning - We value people who have the knowledge and have a thirst for it, lots of it.

No drama - Things don’t always go right as much as we try, having a hissy fit over it won’t help the situation and you won’t find that here.

With great data, comes great responsibility - Personal data is a big thing, particularly when you are the custodian of a lot of it, we take that very seriously

At Commuty we’re making parking & commuting smarter for companies. We help employees organize their workday in the most efficient, happy and green way!

In 5 years, we worked for many types of companies, from small to big ones, such as AG Insurance, Social Lab, L’Oréal or UCB.

 We have ambitious goals for the coming months, and we need ambitious new team mates to reach them. We’d love your help here!

You are good at maintaining excellent Customer Relationships, and you’d like to serve a cause that matters?

You love finding creative solutions to complex issues?

You want to work with a young and dynamic team of incredibly driven people, to accelerate our growth?

We have a space for you!

WHAT WE EXPECT FROM YOU

As a Customer Success Specialist, you’ll be in charge of ensuring our Customer’s well-being and making their experience with Commuty the best it can be. This includes various tasks:

1.    Manage the Customers

This is the “Account Management” part of the job. As from the signature of the contract, you will be the Commuty contact person for the Customers you manage. Your tasks will mainly be:

Act as Project Manager for the launch of newly signed Customers. Mainly: 

• Be responsible for the successful onboarding of our new Customers, once their contract is signed, in collaboration with the sales and tech team
• Set up and manage the Customer’s environment in the app
• Inform & train the relevant stakeholders of the Customer on the usage of the  app
• Take ownership of the contract terms and the invoicing management for your Customers together with the Admin Manager.

Manage Customer relationships to increase Customers LTV and prevent churn. Mainly:

• Collect regular feedback from your Customers
• Propose relevant actions to take or developments to make to the team & Customers
• Present new features to our Customers
• Increase Customers LTV and reducing churn

Make Upsells to Achieve annual renewal and upselling revenue targets. Mainly:

• Manage the upsell sales cycle from Feature presentation & demo, offer, negotiation to signature
• Collaborate with sales team when needed

2.    Reinforce our Customer support.

You will be asked to:

• be the point of contact for frontline support requests. If needed, dispatch the requests to the relevant team members;
• assist and educate our Customers in how to use our product;
• update and feed our FAQ page;
• make suggestions for improving the support process;
• propose product improvement to try to reduce the support needed for specific functionalities.

HOW WE SEE THINGS FOR THE FIRST 12 MONTHS

Month 1. Understand Commuty, our why, our how, our whats. Understand how our team works and what everyone does. Understand our product and added value.

Month 2-3. Work closely with our team to learn about our Customers. Start support tasks and assist in launches.

Months 3-9. Start taking ownership of Customers and projects. Be their main point of contact and answer their questions

After 9 months. Manage your own portfolio and make sure our Customers have the right product running smoothly for them. Propose and present the new features to fit their needs and upsell their subscription.

• Empathy, and patience, but with the ability to be firm
• Good writing, listening and negotiation skills
• Proactive and autonomous
• Excellent interpersonal skills
• Notions of project management and/or Customer support are assets
• Experience in a SaaS company is a plus
• Perfectly bilingual French / Dutch and super fluent in English,
• Rigorous, well-organized and methodical (results-driven)
• Bachelor degree in any relevant skills

WHAT YOU WILL GET

• Tremendous growth opportunities
• Be a part of a dynamic team focused on taking Commuty to the next level
• Cool work environment that is caring, fun, and collaborative
• Office in Louvain-la-Neuve & Brussels, with a strong culture of remote work
• A salary package in line with your experience and skills
• Last but not least, the satisfaction of making a positive impact on society and employee well-being

‍

A WORD ABOUT COMMUTY

Commuty is a Belgian startup founded 6 years ago with the powerful will to make a difference and address environmental challenges of our society.

Our 1st focus is the workplace: we develop a software to improve parking & desk management and boost green mobility in companies & office buildings.

We make complex workplace issues become super easy to deal with, thanks to digitization and innovation. At the end of the day, we help employees organize their workday in the most efficient, happy and green way!

INTERESTED? 

Apply!

If your application is selected we will get in touch to organize:

• Screening call of 30min
• Case
• In-person/videocall Case review interview of 1hr
• Fit interview with our co-founders of 1 hour‍

Talk soon!

Broadlume is looking for an ERP Support Specialist to join the team. At Broadlume, we strive for successful outcomes for our clients by consistently finding ways to be even more effective in our performance. While we have a fun and collaborative culture, we’re also committed to the work we do.

Our technology, product, and service offerings are continually evolving Broadlume is on a mission to create a best-in-class experience for both consumers and dealers within the flooring industry.

Our ERP Support Specialists’ primary responsibility is to provide high-quality, results-oriented, and flexible support and education to our clients. Support is delivered via email, phone, chat, and virtual meetings.

**This is a full time, remote position, that may require occasional weekend(s) or evening(s)**

Requirements

WHAT YOU’LL DO:

As the face of Broadlume, you will provide support, expertise and guidance directly to customers of our ERP and Payment Processing products.

• Respond to customer requests by phone, chat, and email in a professional and timely manner.
• Communicate thoughtful, thorough, and accurate solutions to solve for the customer from beginning to end using terminology that our customers understand.
• Educate customers on the software and help them address process change needs from their prior ERP system to RollMaster.
• Serve as an internal resource to our partnering teams (AM, Sales)
• Manage day-to-day workflow with composure and flexibility as customer and team needs evolve, case volume changes.
• Adjust priorities and workflow according to customer needs, level of urgency, customer priority, impact of the issue.
• Develop and maintain a deep understanding of Broadlume as a business, BL platforms, services, organizations and industries.
• Learn and act on the fly using both internal and external resources

WHO YOU ARE:

• You have 2+ years of experience within the flooring industry using an industry-specific business management / ERP system.
• Strong Microsoft Excel & Computer skills
• You have excellent organizational and time management skills with the ability to manage multiple projects simultaneously.
• You excel at organizing complexity. You have confidence in coordinating different schedules, time zones, and priorities. You document your work in a way that’s organized, transparent and easy-to-follow.
• You have excellent organizational, time management and customer service skills with the ability to manage multiple projects simultaneously
• You obsess over details. You understand that little things matter. You bring attention to areas for improvement and always put the finishing touches on your work.
• You excel at written and verbal communication. You have exceptional written communication skills and know-how to make complex topics seem simple when explaining things.
• You are a team player and able to operate in a dynamic environment while going the extra mile to be responsive, clear and helpful to our clients.
• You have strong problem solving, time management and decision-making skills including the ability to think ahead and get things done without intervention from others.

Preferred Requirements:

• Management or Accounting experience with RollMaster or industry specific ERP software
• Business process and/or Accounting knowledge (preferred)

Who We Are:

Our mission at Broadlume is pretty simple: simplify the complicated world of digital marketing for the flooring industry. The opportunity is massive, and we have the team to execute the vision…except, well, for you.

At Broadlume, we are committed to working with and providing reasonable accommodations to iniduals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email us at [email protected] and let us know the nature of your request and your contact information.

Broadlume is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

US-Remote – Work from Home – US

Category

Customer Service/Support

Why Working Solutions

Working Solutions seeks detail-oriented independent contractors with strong working knowledge of GDS software to assist travelers and travel agents with plan changes happening during travel. This is a remote, independent contractor role that provides customer support through inbound and outbound phone calls.

At Working Solutions, we work with top national brands to humanize their customer experience. When you join our network of remote customer care pros aka the WooHoo! Crew, you will have access to work on different contracts exclusive to Working Solutions.

Why join the WooHoo! Crew? There are many perks to contracting with us:

• Work from home
• No hassles of commuting
• Schedule your own hours
• Work when it’s convenient for you
• Gain experience in different industries
• High pay rates

About our application process

This is one of the many contract opportunities that are currently available at Working Solutions. Once you have joined our network of remote customer care pros, you will have exclusive access to view all open contracts.

When you are ready to apply, click Apply Now and complete your profile. You will then be prompted to complete an online assessment; this assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation within 24 hours to log in to our online portal, Vyne, to complete a technology scan and view and apply to the contracts that match your interests.

About our application process

This is one of the many contract opportunities that are currently available at Working Solutions. Once you have joined our network of remote customer care pros, you will have exclusive access to view all open contracts.

When you are ready to apply, click Apply Now and complete your profile. You will then be prompted to complete an online assessment; this assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation within 24 hours to log in to our online portal, Vyne, to complete a technology scan and view and apply to the contracts that match your interests.

Overview

Working Solutions travel program supports a global travel, hospitality, and leisure management group. Independent contractors participating in this program will provide attentive and personalized customer support to assist customers who are experiencing changes to their travel plans while they are traveling. Strong working knowledge of GDS software (Native Sabre, Worldspan, and/or Amadeus) is essential to this role.

Schedule:

• Flexible schedule opportunities
• Available anytime Monday through Sunday between 5 am and 10 pm CST.

Compensation:

• Earn up to $21.60 per productive hour (paid by the minute worked, up to 60 minutes per hour for the maximum rate)
• Additional performance-based incentives available

Required Skills

• Customer service experience and demonstrated ability to deliver high-quality customer care
• Friendly, compassionate tone and professional demeanor
• Strong working knowledge of GDS software (Native Sabre, Worldspan, and/or Amadeus)
• Experience modifying travel reservations including but not limited to hotel reservations, airfare, transportation, and excursions.
• Excellent written and verbal communication skills
• Attention to detail
• Self-motivated and resourceful
• Tech-savvy and avid computer user

Important Information

Technology & Equipment Requirements:

• A quiet and secure work environment during working hours
• Personal computer with at least 8GB of RAM (no tablet)
• A USB headset with microphone
• Wired high-speed internet (minimum of 10 Mbps download)
• Windows 10 Home, Pro, or Pro for Workstations
• Valid antivirus software installed, running, and up to date
• Compatible webcam (some client programs)

Work Environment Requirements:

• Quiet, uninterrupted space
• Organized desk area

We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location:  International, Anywhere; 100% Remote

Role:

Our professional support team serves over 8,000 companies and is on the front lines of our organization.

In this role, you will help, encourage, and support our customers via email, chat, and phone.

Responsibilities:

• Fully understand Credit Repair Cloud’s business strategy, products, and our unique mission.
• Fully understand our Customer Journey, from first exposure and into an active paid user.
• Deeply care about our customers as human beings.
• Provide customer support over email, phone, and chat with unparalleled attention to detail.
• Be a positive, encouraging voice for non-technical customers who are starting a business and often feel overwhelmed.
• Have a high sense of urgency when needed and act accordingly.
• Master all our products and services.
• Work with the team and your manager to improve our processes.
• You’re highly skilled in technical customer support.
• You love solving problems.
• Advocate for our customers internally.
• You love doing things efficiently, and you have tons of common sense.

Requirements: 

• You are an accountable, punctual, responsible, mature professional with discipline and requires little supervision post-training period.
• You have strong interpersonal, written, and verbal communication skills. You’ll need to be able to communicate over the phone with our customers.
• You are confident.
• You are tech literate. Learning new tools and playing with new software fills you with joy, not dread. Relevant experience with CRM software (we use HubSpot) and support software (we use Zendesk) is a huge plus.
• You genuinely care about our customers, your work, and the team.
• You are self-motivated.
• You are an inquisitive person, and you always want to learn new things.
• You want to improve processes and strive when you’re given the freedom to do so.
• You are always on top of things. Nothing slips through the cracks.
• You have the ability to work in a quiet environment for making calls, and a strong internet connection is a must.
• Availability to work PST business hours, and weekends.

Benefits:

• Health, vision, and dental benefits.
• $1,500 equipment/home office allowance.
• 401k company match-up plan.
• Free Credit Monitoring.
• Competitive Salary.
• Unlimited PTO. Take time off when you need it. We trust you!
• Paid Holidays.
• 4 weeks of paid Parental Leave.
• Compassionate Leave, you’ll have flexible paid bereavement leave, medical leave, and natural disaster leave.
• Paid conferences.  We are big fans of continued growth.
• Learning budget annual benefits, which include a budget for personal development.
• Profit-Sharing Bonus, we celebrate our hard work and success with monthly profit-sharing distributions.
• Purpose-driven activities, we donate and participate in activities that promote giving and contributing to good causes.
• Free access to Nutrition, Yoga, and Fitness classes through Choose Bright.
• Employee Wellness Program.
• Unlimited meditation and mindfulness content through your  Premium membership with Insight Timer.
• Fun perks & monthly activities.
• A comprehensive and paid onboarding process.
• The freedom to work from anywhere around the world.

*Some benefits apply to USA-based employees only.

Want to learn more? Visit our careers page https://www.creditrepaircloud.com/careers

Credit Repair Cloud is an Equal Opportunity Employer and is committed to working with a erse staff. We hire globally for talent and drive and value members by work deliverables and passion. No matter what race, color, creed, religion, gender, gender identity, gender expression, national origin, citizenship, age, sex, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law, we are all equal here.

We encourage every talented and qualified person to apply. In your application, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc.)

75k+ base salary + equity compensation

About Motion

Motion’s mission is to empower everyone to do their best work by automatically optimizing their schedule. By constantly monitoring and reorganizing their to-do list and calendar, we help professionals make time for their highest priority tasks while never missing any deadlines. We are growing extremely quickly: several million in annual recurring revenue, 9x year-over-year growth, and trusted by 10,000+ users from world-class companies. Motion has raised over $10M from top-tier investors, including recently our Series A, and was part of Y Combinator’s Winter 2020 class.

The Role

You will work with Motion’s customer support team to help customers solve their problems, communicating with customers via email support ticketing system. You will also work on projects such as writing articles for our knowledge base, exploring new support software, synthesizing top customer problems for Motion’s product and engineering teams, and other support-related initiatives.

Responsibilities

• Help customers via email, troubleshoot problems, answer questions

• Write documentation to help users help themselves (FAQ, knowledge base, product updates, etc)

• Synthesize top customer pain points and requests to product team and help assess priority

• Relay bugs to engineering teams and help assess urgency

What we’re looking for

• 2+ years of technical support experience

• Experience using support ticketing systems e.g., Zendesk, Front, Intercom, etc.

• Strong problem solver, quick learner, can keep up with rapidly evolving product

• Strong understanding of technology, how websites and software work

• Empathetic to users, cares about understanding their underlying problems rather than just what they ask for

• Work remotely from anywhere in the US

• Bonus: Worked with productivity software before or passion for productivity products

Our company culture, or why you may or may not be excited about joining us:

Motion Website

Motion Company Culture

Motion Careers FAQ

Motion offers a competitive salary and equity compensation, medical, dental, and vision health insurance

We are ElectroNeek

ElectroNeek empowers IT Service Providers to bring complex Hyperautomation technologies to 200M+ small and medium-size clients with no-code tools, partner-centric support, and disruptive business models. With customers ranging from boutiques and newcomers in the automation-as-a-service industry to established market players like Xerox, Compasso, and Ricoh, ElectroNeek provides best-in-class services including ultimate GTM support by the vendor.

Role Description: 

We are presently seeking a Regional Support Manager to lead our Latin America team and help us continue our rapid scaling. 

As a Regional Support Manager, you will focus on building and leading a high-performing team of engineers. You will be responsible for ensuring our teams provide a positive support experience, which includes being responsive to ElectroNeek’s customers and effectively partnering with our stakeholders.

This role reports to the VP of Customer Support and will be working remotely from anywhere in the world.

Responsibilities:

• Grow and manage the customer support team (support engineers and solutions engineers);
• Team development (recruiting new team members);
• Manage the performance and support the career development of the team;
• Monitor the compliance with support workflows in ZenDesk and help the team keep it in a good shape;
• Customer escalations management;
• Customers feedback processing and analysis;
• Manage the interdepartmental interaction process (mainly with the R&D and Product Team, as well CSM and Sales teams);
• Monitor and control the customer support team KPI;
• Document and keep up-to-date the support workflows;
• Control the implementation of the approved changes in ZenDesk and Jira;
• Weekly and monthly reporting about team performance;
• Work on continuous team performance improvement;
• Implement upskilling programs for regional support teams;
• Identify and report to the executive any obstacles to delivering consistently high levels of service.

• You can work remotely from any place in the World
• Work in a fully remote team
• Weekdays from 10 AM to 7 PM EST
• Stable salary, bonuses
• Stock Option plan
• Days-off and vacations

• 3+ years experience in a management role in a software development company
• 8+ years of progressive experience in customer support
• Deep understanding of processes and workflows in startup companies
• Experience hiring and managing high-performing, tech pre-sales and teams
• Experience in hiring and interviewing candidates
• Experience working with R&D to translate s voice and improve the product quality
• Experience working in close partnership with Success and Sales to deliver a cohesive experience
• Experience with pre-sales engineering processes
• Strong analytical skills and processes-based approach in dealing with issues resolution
• Tech-savvy and eager to learn new technologies (you can lead a technical discussion with your team and with R&D representatives)
• Basic knowledge of JS or Python (or any other scripting and/or programming language) is an asset
• Readiness to jump to tickets or other responsibilities if the need arises
• Previous experience with ZenDesk, Jira, Confluence, CRM systems (Salesforce mainly)
• Fluent English
• Ability to communicate effectively with senior executives
• Ability to analyze and identify improvements in service systems
• A computer science degree is a plus

Soft skills:

• Enthusiasm for working in a high-profile, fast-paced startup culture
• Strong communication skills and ability to build relationships
• Responsible, responsive, proactive, willing to help, ready to resolve issues
• Responsible and self-motivated
• Ability to learn new technologies
• Ability to multitask and prioritize between competing activities

About Hearth

Backed by 8VC, Founders Fund, and other prominent leaders in Silicon Valley, Hearth has raised over $50M and is one of the fastest growing companies in the home improvement space.

The Need & Opportunity

Our vision for Hearth is to be a transformational solution for the average small business contractor, helping them become the type of business owner they want to become through world-class technology, data, and education. As we release new products and grow the team, we’ve identified the Onboarding / Customer Success Manager team as one of the most high leverage functions in the business.

The Expectations:

Own the Onboarding team and process at Hearth, with the focus of driving activation and results for customers within their first 60 days.

• Lead, develop, and manage a team of 6+ Customer Success Managers.
• Help us double the team and install best practices as we scale
• Work closely with the VP of Customer Success and the executive leadership team to drive key metrics for the business, including multi-product activation.
• Provide tailored coaching and development to your reps day in and day out. You will be successful at identifying unique ways to motivate and inspire the erse team you lead. 
• Be data driven with the ability to understand and use KPIs to identify gaps on the team & direct coaching.
• Develop and facilitate training, both on a team and department level that are impactful and drive results.  
• Partner with different departmental leadership on cross functional company objectives and projects. 
• Constantly evaluate the process of your team and the department as a whole in order to identify areas of opportunity and increase efficiency.  
• Be a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the team.

About You:

We are looking for an experienced manager in the SMB SaaS space, ideally from the construction/home services space, to lead and develop our onboarding team.

• You are an experienced manager and team leader (2-5 years of experience)
• You have experience in the SMB SaaS space, ideally in construction/home services. You have “done this before” and come bearing best practices
• Previous you had 2-3 years of success in a quota-carrying customer success position.
• You have excellent verbal and written communication skills
• You are output focused and high-performance
• You have a passion for people and their development
• You possess strong emotional intelligence and ability to inspire and develop direct reports
• You have ound business judgement and the ability to handle multiple wide-ranging matters, conflicting priorities while exploring new areas of expertise as business needs change.
• You have effective time management with ability to balance competing priorities
• Your analytical and problem-solving skills are excellent and data-driven
• Ability to be dependable and flexible with your schedule. Work hours will be based on business demands and you have a team that relies on you. 

Benefits

• Competitive pay.
• Stock options.
• Mission-driven, values-based culture.
• Considerable leadership opportunities as we continue to grow and scale.
• Generous PTO, plus paid company holidays.
• Medical, dental, and vision options.
• 401(k) package.
• Remote work lifestyle
• Upbeat, casual and fun office environment and culture.
• Company-sponsored events & happy hours.
• Pup-friendly office.
• Fully stocked kitchens within Austin and SF offices

Location

Remote

More About Us

About Seasoned

Job Description & Responsibilities

Given this is a newly formed position you will play an integral role in helping to build out processes, reporting, and engagement plans that will allow this team to scale in the future. Doing so will require a strong entrepreneurial mindset to not only help develop this role further but execute the plan on a daily basis.

If you are passionate about helping restaurants succeed and understand how technology plays a large role in ensuring that happens - then continue reading and send us your resume!

Where you come in:

• Develop weekly, monthly, and quarterly engagement plans with paying customers
• Adoption, retention and customer relationships will be your primary focus
• Ability to interact and collaborate with key stakeholders
• Analyze multiple levels of data as it pertains to customer performance
• Work with customers to receive product feedback and offer support and training when needed
• Be able to work fast and understand the needs of both applicants and customers
• Organize and relay feedback to product team; prioritize requests and ideas
• Present your conversational learnings to internal stakeholders
• Have experience understanding and taking action of usage and software metrics

What it takes to succeed:

• 2-3 years of customer success, onboarding or implementation experience. Restaurant technology or prior SaaS experience required.
• Be open to working in a startup environment, i.e., willing to wear more than one hat, expect to adapt quickly to change
• Familiar with SFDC, Google Suite, and Microsoft office
• Experience developing or following plans to drive retention
• Bring a positive attitude and passion for our challenge

Compensation: Competitive and includes benefits, 401k, Equity.

Seasoned provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Seasoned complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• Handles incoming support calls, emails and online chats for patients needing assistance navigating Covid/ STI testing, COVID vaccinations or other healthcare services. 

• Most support tasks will include helping participants register for appointments, providing basic information, and assisting patients with accessing their results, navigating clinical workflows and verifying healthcare insurance eliminating roadblocks.

• Assist patients with positive results and insurance issues. 

• Handles incoming support chats and calls for those who may need support for various test results. 

• You’ll also provide support for our clients and admins by learning the Primary Admin portal. 

• Responsible for adhering to CX Policies and Procedures and discipline system.

• Escalate issues with registering, scheduling (unknown cancellations) and admin issues to Team Leads. 

• Focuses on quality, performance and KPI’s to be successful.

• Stays up to date and well informed with emerging healthcare guidelines and protocols. 

• May also do tele-proctoring. 

• Experience with customer service and answering calls and/ or  chats in a healthcare environment.

• Has worked with EHR and comfortable with healthcare technology. 

• Familiarity with insurance issues and healthcare insurance from various providers. 

• Comfortable talking to patients about personal matters such as STI’s and familiar with healthcare terminology.

• Can communicate empathetically and enjoys helping people.  

• Tech savvy with knowledge of computer programs such as EHR, Kustomer, Talkdesk and/ or other call center and ticketing software. A proficiency with using Google Workspace apps (G Suite) is ideal.

• Strong spelling and grammar for sending emails and chats to patients  in a healthcare setting.. 

• Ability to work under pressure and in a continuously changing environment.

• Has open communication with assigned Team Lead/ Assistant Manager,  Directors and management. 

Patient Advocate – Weekends and Evenings

REMOTE 

CARE – CLINICAL

FULL TIME

GoodRx is America’s healthcare marketplace. Each month, millions of people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save $35 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate erse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role!

About the Role:

We are hiring a Patient Advocate to provide support to GoodRx Care patients and the medical providers that serve them. This full-time role is specifically dedicated to weekend and weekday evening hours (2:00pm – 11:00pm Pacific Time), with Saturday and Sunday evening availability required. Our team of Patient Advocates are often the first and last interaction our patients will have with Care — and are critical to our mission of delivering affordable and convenient healthcare.

What you’ll do:

• Assist with patient support questions and needs online and via phone.
• Assist in placing lab orders, following up with pharmacies, communicating with medical providers, and other support admin tasks.
• Coordinate, and escalate, issues with account management, shipments, and billing.
• Coordinate, report, and escalate platform issues to our technical teams.
• Work closely with clinical and patient teams to ensure tasks are properly tracked, triaged, and completed.
• Confidently work within the telemedicine platform (EMR) for patient and clinical assistance.
• Always advocate for the patient and look for opportunities to improve the care experience.

Skills & Qualifications:

• A college degree is ideal, but not required with comparable experience.
• At least one (1) year of experience in customer/patient support, ideally in a healthcare setting.
• Experience communicating with medical providers is a plus.
• Independent and consistent, with excellent follow through.
• Excellent written and verbal communication.
• Confidence using technology.
• Ability to confidently speak to patients and pharmacies on the phone.
• Saturday and Sunday evening availability required
• (Sample Schedule: Saturday – Wednesday, 2:00pm – 11:00pm Pacific Time).

Benefits & Perks:

• Flexible work location and schedule/time off policy
• Domestic partner benefits coverage
• Supportive and positive team
• A commitment to a erse and inclusive environment

GoodRx is America’s healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $35 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores.

Spanish-English Bilingual Phone Answering Service Person Wanted

**Currently seeking Answering Service reps to handle both English and Spanish language calls for our attorney clients.**

Applicants must be able to provide proof of authorization to work in the US and be available to work scheduled 4 hour shifts between the hours of 8 am to 11 pm Eastern Time Monday through Friday.

New hires will start part time at 20 to 25 hours per week with the possibility of moving to full time (35 to 40 hours per week) upon successful completion of training and a 90-day probationary period.

Pay:

$18/hr to start with a potential raise upon successful completion of 90 day probationary period and passing a performance review.

The following skills / attributes are required:

• Capable of working well as part of cohesive team
• Dependable with unquestionable integrity and worth ethic
• Showing up to work on time and staying for the entire work period
• Prioritizing answering all inbound calls within 3 rings no matter what
• Ability to learn new skills and read necessary supporting materials
• Ability to communicate clearly and effectively both verbally and in writing
• Ability to multitask

Technical requirements for this position:

• Personal computer capable of running Google Chrome
• Headset with microphone for taking calls
• Quiet place to work
• Reliable internet connection

This is a 1099 position and this position is on a trial basis for the first 90 days.

To apply, respond via email to [email protected] using the subject line: Quien esta ahi?

**If you don’t respond using that subject line, your reply will be ignored, as it shows that you didn’t read this ad in its entirety.**

In your reply, please include the following:

• Your time zone
• Attach a short recorded message to your email find a magazine or article online, and read the first 5 sentences aloud (First in Spanish, then read those same sentences again in English so we can gauge your speaking voice.)
• Please ensure your recording is an MP3 or other common audio file type.
• Attach a copy of your resume

About HeliosX:

We are HeliosX. A group of HealthTech start-ups, with fast-growing operations in the UK and USA. We are dedicated to improving the quality, accessibility, and affordability of healthcare for all, and we're doing this through a market-disrupting combination of technology, science and excellent clinical care.

Our brands include Dermatica (personalised prescription skincare), MedExpress, ZipHealth and RocketRx.

About the role:

This role will be supporting our Dermatica brand and as a Customer Care Advisor, your mission is to help new and existing customers to receive quality and affordable healthcare by delivering exceptional service through WOW! Through phone, email, chat and social media, you will be having conversations with our customers to help them on their skincare journeys.

A typical day will involve providing advice to customers on how to use their treatment, help with customers manage their subscription plan, working closely with our Clinical experts and dermatologists, proactively checking in on customers during their skincare journey and helping to build a strong relationship so that they can achieve their skincare goals.

The position will involve working across all our conversational channels (not at the same time): phone, email, messaging and social media.

Important things to know:

• This is a full-time permanent shift-based position offering 40 hrs per week.
• All necessary equipment will be provided - Laptop, headset, keyboard, mouse and monitor if required.
• Our earliest shifts begin at 8am EST and our latest finishes at 10pm EST, 7 days a week. The ability to work a full shift within these hours is a must, including weekends and public holidays.
• This is a remote position, however, you will have the opportunity to visit our HUBs based in Florida and London, UK.

What you'll bring to the role:

• Digital literacy is a must for this role. This position is entirely remote, you’ll need experience using digital communication tools to stay connected with your colleagues.
• You’ll need to have a true passion for providing excellent customer care.
• To have a flexible schedule. Our customer care team is staffed to meet our customers' needs, and your schedule will change periodically.
• Excellent communication skills both written and verbal.
• You enjoy working in a fast-paced environment and can be versatile! A big part of our team is the willingness to help one another even though it may fall outside of normal duties.
• If you’ve got previous experience of providing support using Zendesk, this would be great and also any pharmacy background/qualifications would be desirable.

Benefits

Our benefits and overall package

• Pay $18.50 - $20 per hour - Depending on experience
• Generous equity options for every employee
• 12 days paid holiday
• Health insurance (including medical, dental and optical)
• 401(k) Retirement benefits with employee match
• Substantial discounts on all HeliosX group products
• Treat or lunch of your choice delivered to you on your birthday
• Free Kindle, books and HeadSpace account
• Company-sponsored social events
• An awesome team of bright and motivated people to work with!

More cool things to know about HeliosX 🩺

• HeliosX is proudly bootstrapped and self-funded. We haven’t ever brought in outside financing. Since our earliest days, this has enabled us to provide freedom to shape the company and its business practices.
• We’re growing quickly and doubled our revenue (GBP30MM) from 2020->2021 while remaining profitable.
• We have created a vertically integrated healthcare network of clinicians and pharmacies capable of prescribing and delivering medicines to over 467,000,000 people in 9 different countries.
• HeliosX was created in 2013, we have conducted over 2,200,000 digital health care visits.
• We care about our people — we have a 5* rating on Glassdoor!

Airtable is hiring a remote Customer Success Manager, Strategic. This is a full-time position that can be done remotely anywhere in the United States.

Airtable - Create apps that perfectly fit your team's needs.

Amber Group is looking to hire a Community Associate - Vietnam to join their team. This is an internship position that can be done remotely anywhere in Vietnam.

Are you looking to join a dynamic, highly motivated team creating better career outcomes for millions globally? Do you want to join a startup, while not losing the safety net of a more established company? Then you should read on!

Handshake is the largest early career network in the world, bringing together 20 million students and young alumni, 1,400 colleges and universities and 650,000 employers (including 100% of the Fortune 500). Our recent $200 million fundraise will fuel our next phase of growth and propel our mission to democratize access to opportunity and ensure any student can build a great career no matter who they know, where they live or what school they attend.

'Talentspace by Handshake' is Handshake's platform for recruiting events and the first product we offer on the European market. Founded in 2017 as a startup in Berlin, we joined Handshake in 2022. We continue to operate autonomously as a startup while driving Handshake's expansion into Europe.

Tasks:

• Managing customer onboarding to make sure that customers are set up for maximum success.
• Studying customer usage to make data-driven arguments that help customers be better users of Talentspace.
• Using great written and oral communication to answer customer questions and push customers forward.
• Listening to customer feedback, analyzing it, and working with our product and engineering teams to get new features scoped and prioritized.
• Owning projects that move Talentspace forward, like creating scalable educational materials, developing and refining workflows.

• You speak German and English fluently.
• You're patient and understand the importance of a good customer experience to company growth.
• You’re a great communicator, writer, and problem solver.
• You're excited by working on a small, collaborative, innovative team and recognize that success for any product is ultimately measured by the success of the product’s customers.
• You're well organized, detail-orientated, and self-driven.
• You love a job helping people, and love a job where those you help love your help!

This is a fully and permanently remote work from home opportunity with a growing and stable company available in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA

Are you excited by the thought of helping entrepreneurs across the country realize their dreams of building their own company? We have a bold vision of increasing the number of people who succeed in small business. To date, our team has put $5B of funding to use, helping launch over 20,000 businesses and creating nearly 100,000 jobs to the economy. We’re doing this by delivering innovative funding solutions and building the latest technology to help entrepreneurs across the country start and grow their small businesses. Our purpose goes beyond supporting entrepreneurs – we want our employees to feel as empowered as our entrepreneurs to make an impact on our clients and their careers.

Our Values

Passion: You champion our mission and think like an entrepreneur.

The Role

A customer centric, ROBS expert that partners with new and existing entrepreneurs (clients). Guiding clients as they launch their small business by understanding business regulations, 401(k) plan adoption agreements and roll-over processes.

Essential Functions

• Direct client through all steps of the rollover process from entity formation to funding
• Build rapport over the phone and through email with clients
• Work with 3rd party vendors to ensure timely filing of state and federal documents related to Corporate and 401(k) Plan EINs
• Generate legal documents with accuracy and detail
• Prepare final Corporation and Plan documents
• Collaborate with Sales team to provide client process updates
• Understand and assist clients with bank account set up
• Explain company products and services

Additional Functions

• Contributing to department and team projects
• Perform other duties as required

Requirements

• Must be 18 years of age
• 1-2 years of customer relations experience required
• Passion for provide outstanding customer service
• Willingness to navigate tough financial conversations with a focus on delivering a positive customer experience.
• Drive to learn with a proactive approach to problem solving.
• Experience managing multiple accounts
• A competitive attitude about production while maintaining high quality work.
• Ability to work in an autonomous environment where you can be a self-directed, independent worker
• Ability to create an inclusive workplace where everyone feels a sense of belonging by empowering all our employees to speak up, ask questions, and be seen

Other Requirements

• Must pass a background check
• Must meet work from home requirements to qualify
• Complete continuing education based upon current certifications

Work Environment and Physical Demands

• Duties are primarily performed in an office environment and require sufficient personal mobility and physical capability to permit employee to function in this environment
• Requires sitting at a desk for up to 8 hours and ability to lift up to twenty (20) pounds

For this position there are minimum work from home requirements that must be met in order to perform the essential job functions in a remote WFH environment. For any questions, please reach out to [email protected] prior to submitting your resume.

Benefits

• Our People are Key to Success: Work with a team of smart, creative, fun and highly motivated people
• When You Grow, We Grow: Continue to learn with ongoing training, career pathing, and supportive leaders. In 2021, we promoted 43% of our organization!
• Wellness: Top benefits and perks including comprehensive health coverage (with free premium option), competitive salary, and paid parental leave and a generous 401k match. Be able to disconnect with Paid Time Off of 3 weeks and 11 Paid Holidays.
• Flexible Work Arrangements: Work from the enjoyment of your home office. We work with entrepreneurs every day; we want you to have autonomy within your work structure with company provided equipment.
• Awesome Culture: Be part of Guidant’s award-winning culture and have the experience to connect through coffee with senior leaders or hit a home run being part of our company sporting events.
• Empowering Equity and Inclusion: Be part of an inclusive work environment that gives employees a voice to speak up, be heard, and supported.

"

At ReadMe, we’re committed to cultivating a erse and inclusive workplace. We welcome people of all backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. We'd love to have you come join us here! ReadMe is open to hiring folks fully remote in the US, hybrid, or in-person at our San Francisco HQ.

The Solutions Architect is a perfect role for someone who has some technical expertise, lives on the front line of the API industry, and wants to stay close to customers at a fast-moving startup. Do you have a knack for explaining technical concepts? Do you want to work closely with big-name companies to provide expert advice and solve some of their toughest problems? If so, you‘re the person we’re looking for!

At ReadMe, Sales team finds companies that ReadMe can solve problems for, and our Customer Experience team helps folks who already use our product. But, how does a customer get from Point A to Point B? That’s where you come in—you’ll work pre-sale with customers to help them implement stellar API documentation! By the end of your journey with each customer, they’ll have taken advantage of all the ReadMe features available to them, and be experts on working with our product.

We're a small team of humans (and one owl 🦉) working together to shape the developer landscape through documentation—and we’re growing! That’s where you come in.

🦉 What we do

ReadMe helps companies build beautiful, personalized, and interactive developer hubs. If you’ve ever visited the developer docs for Intercom, Airbnb, or Notion, you’ve used ReadMe! We love what we do because it’s so much more than just docs. We’re providing tools for teams to create and manage beautiful documentation with ease. You can read more about what it’s like to work at ReadMe on our careers page, or our Key Values page.

We've written on our blog in the past about how we interview, and feel free to browse our other blog posts as well if it strikes your fancy!

✅ What you’ll do here

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Engage with our Sales team toward the end of the sales cycle to put together a product implementation plan for new customers. 
\

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Manage new Enterprise customer onboarding along with the Customer Success Manager to make sure they succeed in creating amazing documentation with ReadMe. ⭐️ Own the technical implementation items to help facilitate a successful launch!
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Identify opportunities for growth and areas for improvement.
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Document feature requests, bugs, and overall user experience to share internally with product and engineering teams.
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Act as an ongoing technical resource for enterprise customers as needed by the Support and Customer Success team.
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Run product backtesting.
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💙 You’ll love this job if you are…

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Excited about enabling the best possible API experience for thousands of companies, and even more users.
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Passionate about working with others—you’d be collaborating with lots of new customers, and our Sales, Customer Experience, and Enterprise Engineering teams! 
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An outstanding communicator, very organized, and able to manage multiple projects at once.
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Able to synthesize the scope of any project into an executable plan.
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Experienced in being a strong advocate for a erse range of customers.
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An expert in APIs, API users, and API documentation. You’ve also got experience with JS/HTML/CSS, SSO, OAS, Webhooks, custom authentication methods, and JWT.
\

🌱 How you’ll grow in one month

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Learn from people around the ReadMe org about our product and what it can do for customers!
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Get to know the sales team and understand how customers evaluate ReadMe.
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Start to develop what an Enterprise implementation plan will look like, and collaborate with others to get resources to help you.
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Get to know the other people you’ll be working with! This will include the heads of departments, Enterprise Engineers, and Customer Success Managers.
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Collaborate with them and start to execute some implementation plans.
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🪴 Within three months, you’ll…

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Be comfortable doing your own implementations, and maybe put your own spin on it!
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Recommend areas of improvement in the product and processes you work with.
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Be advanced enough at using ReadMe to advise on custom CSS/JS/HTML for customers.
\

🌳 Within your first year, you’ll…

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Develop key performance indicators for success in your role.
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Give cross-functional feedback on how to make implementation better for the customer.
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Consult on how we can best embed an amazing onboarding experience into the product itself.
\

🛣️ What’s the hiring process like?

1.

We can’t wait to read your resume and (hopefully personality-filled) cover letter! Let us know what excites you about the role, and help us get to know you better!
\

2.

If we think we might be a good fit for you, we’ll set up a phone chat with Chiara Clough, our Head of Customer Experience! We’ll tell you more about the role, and get a chance to hear about your experiences.
\

3.

Next, we'll give you a short take-home assessment that you'll then go over on a call with Andrew Walton, one of our Solutions Architects.
\

4.

Then we’ll invite you to an \\"onsite\\" interview conducted over Zoom! We start with a 30-minute get-to-know-you with the Customer Experience and Sales teams so you can meet the people you’ll be working with, and then have you talk with people one on one in the afternoon.
\

5.

We’ll let you know how things went within a week! If it still seems like a good fit all around, we’ll extend you an offer! If not, we will update you to let you know so you aren’t left hanging.
\

✨ Our benefits include…

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Unlimited PTO with a three-week minimum. 🏝
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Fully covered medical, dental, and vision insurance for you, and 50% for your dependents. 🩺
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A One Medical membership. 🧑‍⚕️
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A wellness stipend for therapy of up to $350 per month. 😌
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A gym or fitness stipend of up to $150 per month. 🏋️
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One-to-one donation matching of up to $1,000 per year. 💸
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Twelve weeks of paid parental leave after the birth or adoption of a child. 🐣
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Work from home office stipend of $500. 🖥
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For fully remote employees, a stipend of $300 per month is available for a co-working space. 🧑‍💻
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Three offsite retreats per year to get together with coworkers and plan for the quarter ahead. ✈️
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Take a look at our [handbook](\"https://readme.com/handbook\") for more information on our benefits! 📘
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Not sure if you’d be the right fit? Apply anyway! We’d love to see your application.

",

Customer Trading Support

Work from anywhere. Telecommute a-okay.

Goal

Answer customer questions, make customers happy!

That fellow on the top of the mountain is lifting the customer upwards towards success… he’s not dropping the customer in a murderous rage.

Who you are

You have deep familiarity with trading and investing.

You write well.

You have the patience of a saint.

Role

• Provide first-rate customer support through email, phone, chat, web and forums
• Answer questions related to Collective2 via email, chat, forum and phone call, and escalate when necessary
• Make customers feel warm and pleasant after every interaction with Collective2, without distributing opioids
• Be accountable and follow through until resolution
• Handle a variety of customer support tasks in a fast paced, small-company environment
• Proactively look for solutions to problems and suggest improvements to product designers and managers

Requirements

• College education
• Trading or investing background
• Customer Support experience of more than 2 years
• A crisp, clear phone voice
• English fluency
• Excellent writing and grammar
• Fast, reliable internet connection
• Shiny, stable PC/Mac and good headset
• Knowledge of common help desk/ticketing solutions

Send us your resume and a cover letter to [email protected], subject: “Customer Trading Support.”

About us

FreshySites – Website Design is a WordPress website design company and web development agency focused on WordPress and WooCommerce. Our company’s foundation is thoughtful and beautiful design, with fast turn-around. We pride ourselves on best-in-industry customer service and have worked on over 2,200 projects since our launch in 2011.

The role

FreshySites, a leading NY & DC based WordPress Web Design Agency, is looking to hire for a remote full time customer success representative (CSR).

Roles and responsibilities include:

• The candidate must have experience with web-related customer service and be highly motivated to do exceptional work.
• Work with FreshySites team members to maintain a “success outreach program” with touch points, schedule, and metrics for current FreshySites clients
• Maintain positive client relationships
• Be a client’s advocate for helping and supporting their business
• Manage existing clients per project management requirements
• Manage and maintain timelines, client communications, be primary liaison between client and development team for current FreshySites clients
• Manage numerous ongoing projects concurrently (project numbers to flex based on company need)
• Build accurate scopes of work for project addendums
• Run client meetings as needed for assigned projects independently and with support of FreshySites team members

Requirements:

• Knowledge of WordPress, WooCommerce, project management, social media, SEO, and other digital strategies
• Previous agency experience
• Excellent communication skills
• Excellent organizational skills & detail oriented
• Ready to work in a fast paced environment

About us

FreshySites – Website Design is a WordPress website design company and web development agency focused on WordPress and WooCommerce. Our company’s foundation is thoughtful and beautiful design, with fast turn-around. We pride ourselves on best-in-industry customer service and have worked on over 2,200 projects since our launch in 2011.

The role

FreshySites, a leading NY & DC based WordPress web design agency, is looking to hire for a remote full time customer support specialist.

Roles and responsibilities include:

• The candidate must have deep experience in web-related customer service and be highly motivated to do exceptional work.
• This primary position is responsible for support desk questions, ongoing client relationship management, maintenance of FreshySites client websites, and other troubleshooting and project work as assigned.
• FreshySites is seeking a candidate that will take initiative and will approach customer support requests with a positive attitude, efficiency, and precision in a fast paced environment.

Requirements:

• 3+ years web-related customer service experience
• 3+ years of WordPress experience
• PHP, CSS, & HTML
• WooCommerce
• Advanced jQuery
• API Integrations and experience with SSH Protocol preferred
• Search engine optimization experience preferred
• Excellent problem solving skills
• Excellent communication skills
• Ready to work in a fast paced environment

ClickSend is a global leader in business communication solutions, whose reputation is built on technical expertise, industry experience, quality support and service reliability. We provide businesses of all shapes and sizes the ability to send and receive SMS, MMS, Rich Media, Email, Voice and Post worldwide via web, app, or API. We're a small team based in Perth, Australia, but we're a global brand with offices in the US, UK and Philippines. 

ClickSend (and parent company MessageMedia) are proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base. Sinch's APIs and platform deal with over 145 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more.

ClickSend is currently looking for a Customer Support Representative that will be on the front line of our great support team. We are looking for someone who can work from home, who is customer-focused and able to provide online support to our customers to help resolve any product and sales issues, answer account and billing questions and in some cases, make new sales. 

To be successful you will have the following skills: 

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution 
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers' needs to achieve satisfaction 
• Build sustainable relationships of trust through open and interactive communication 
• Provide accurate, valid and complete information by using the right methods/tools 
• Go the extra mile to engage customers 

Top Skills – Essential:

• Proven customer support experience 
• Fluent in English – Written and Verbal 
• Strong contact and engagement with customers but courteous and professional 
• Familiar with CRM systems and practices • Identify fraud and spam Excellent communication and presentation skills 
• Ability to multi-task, prioritize and manage time effectively 

Proficiencies:

• Customer Service 
• Product Knowledge 
• Quality Focus 
• Market Knowledge 
• Listening Skills 
• Resolving Conflict 
• Multitask 
• Patience 
• Positive Attitude 
• Attention to Detail 
• People-Oriented 
• Problem Solving 
• Organizational Skills 
• Adaptability 
• Ability to Work Under Pressure 
• Computer Skills

Important Information:

• This role may be required to work outside standard business hours due to the 24/7 nature of the team's roster.
• Please provide a copy of your CV when applying – those who do not, will not receive a call back.
• You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:

• PC – Intel i5 4th Gen (or higher) – self provided
• Minimum OS Version: Windows 10 or higher
• Internet browser (preferably Chrome – but can use Edge, Firefox etc.)
• Minimum RAM: 8 GB
• Minimum HDD Space: 1 GB
• Headset: USB Headset (noise cancelling)
• Web Camera (for team meetings)
• Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.

We are looking to start someone as soon as possible so apply today and let's talk real soon.

AEP Customer Care Agent – 082922

• United States – Remote OK
• Full-Time
• 08G50

• Job Openings
• AEP Customer Care Agent – 082922

Who We Are:

One of the fastest-growing departments at SelectQuote, Outbound Customer Care Agents have an engaging hybrid role that combines Customer Service & Sales. As the only client-facing team to support all three isions of SelectQuote (Senior, Life, Auto & Home), Customer Care Agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through the utilization of plan benefits. Dynamic liaisons, CCAs serve as the first point of contact for consumer advocates to acquaint clients with SelectQuote’s platform of products (Senior, Life, Auto & Home, Dental/Vision/Hearing, and Identity Theft Protection) ensuring they are not overpaying for insurance and maximizing savings. During peak times, Outbound CCAs also assist clients in enrolling in Medicare insurance products/the sales of Medicare plans.

What We Offer:

• The CCA department focuses on post sale calls throughout each ision to current policy holders, CCAs have the ability to enjoy a work/life balance outside of a traditional sales role.
• High earning potential 1st year average annual income is $50k with additional earning potential during AEP. Top CCAs make well over $85k annually with unlimited growth potential.
• Paid training! We have a sophisticated training program to propel you to increased earning potential from the get go!
• Benefits Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location

What You Need to be Successful:

• Strong Work Ethic and Ability to Build Client Relationships
• Solutions focused Mindset
• Propensity to Advocate for Consumers and Be a Sales Team Liaison
• Recent Technology Skills & the Ability to Multi-Task
• Coachability & Adaptability
• Positivity & Effective Communication Skills

Training, Experience, & Necessities:

• Six months of recent customer service, insurance, call center or work-from-home experience required
• Sales experience beneficial but not required
• High school diploma or GED required
• Accident & Health resident insurance license. If you’re not already licensed, you must become licensed by a given deadline prior to the start date.
• Ability to complete AHIP and additional onboarding requirements by a given deadline.
• Hardwired high-speed internet connection with a minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date.

Title: Wellness Coordinator

Location: Denver, CO or Remote

Our purpose

SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.

How you’ll make an impact

SonderMind is hiring a Customer Service Representative (known as Wellness Coordinators), who are tasked with building rapport with our clients and providers in order to provide a world-class customer experience through researching billing and claims, assisting clients in connecting with a therapist, setting expectations related to the SonderMind experience, provide basic technical support for use of SonderMind platform, and are sometimes required to assist clients experiencing emotional distress.

Wellness Coordinators use customer service and time management skills to complete all tasks in a timely manner and are held accountable to inidual metrics. This role receives high call volumes and will include taking calls while also responding to emails and chats.

Our Ideal Candidate

Ideal candidates will have previous customer service or call center experience with specific focus in healthcare processes. This candidate must be able to multitask in a fast paced environment, adapt to change quickly, communicate clearly with a variety of clients and providers to support them on their mental wellness journey, as well as maintain a positive communication style while explaining the ongoing improvements to make mental health more accessible, approachable, and utilized. You are an advocate for change and believe in the big picture’.

Success looks like

• Within two weeks, fully understand our client journey and be able to support basic client onboarding
• Within three weeks, understand SonderMind’s technology platform and answer basic customer and therapist requests
• Within one month, support most client and therapist requests via chat, email, or phone

Gotta Have

• 1-2 years of customer service experience in a call center environment (required)
• 1-2 years of Customer Service experience in Healthcare (preferred)
• A flexible schedule (holidays and weekends) and ability to work overtime if needed
• Experience navigating multiple platforms when working with a caller in a flexible, fast paced, high volume environment
• Reliable internet access and the ability to work in a HIPAA compliant environment

Nice to Have

• You have had previous experience with a ticketing system/sales or CRM systems
• Familiarity with working in a remote environment
• You have worked at a startup previously and/or have behavioral health experience
• You are able to adapt quickly to process adjustments
• A critical thinking and problem solving mindset
• An ownership mindset with a focus on providing quick and accurate resolutions for our callers
• A high sense of urgency, proactivity, self motivation

What we value

• Transparency: We say what we mean and mean what we say
• Bucketworthiness: We can be relied upon to not let our bucket leak
• Ownership: We take initiative to act before being asked
• Courage: We move fast, take calculated risks and (sometimes) fail
• Empathy: We treat others with respect and assume their best intentions
• Passion: We loosely hold strong opinions, debate and then commit forcefully

Scheduling details:

• Shifts are decided on seniority and performance based metrics; they are subject to change. Weekend and holiday availability may be required
• This role has an anticipated start date of August 15, 2022. All hires will be required to attend a 3.5 week, paid, company training as part of their employment at SonderMind. Full attendance is required and non-attendance may result in termination. Training is held 8:00am – 5:00pm Mountain Time, Monday – Friday.

Compensation

This role is a full-time, non-exempt position. The anticipated pay rate for this role is $21.64 per hour.

Our Benefits

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off
• Therapy coverage benefits to ensure our employees have access to the care they need
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
• Employer-paid disability & AD&D to cover life’s unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition)
• 401K retirement plan with 100% matching on up to 4% of base salary