Land your dream remote job

Title: Customer Support Representative

Location: Remote US

Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.

Come join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a ersity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.

We’re looking for a high-empathy, self-motivated Customer Support Representative to join our support team at Branch.

Responsibilities include, but are not limited to:

• Receive inbound email, form, chat and phone requests from clients and help to resolve their issues according to policy
• Use customer support software to resolve issues including Zendesk, Slack, Jira, Confluence, and internal troubleshooting tools. (training will be included on these tools)
• Empathize with customers that are experiencing issues, and help them navigate our app to their satisfaction.
• Identify, troubleshoot, and communicate emerging trends and patterns in worked issues
• Navigate internal and external documentation and resources to provide world class service.

Qualifications:

• Previous customer support or service experience required.
• 1-3+ years experience with a support ticketing system – Zendesk preferred, competitors such as Salesforce Desk.com, Kustomer, Jira Service Desk, FreshDesk, LiveAgent, etc OK
• Clear Communicator – customers leave interactions with zero confusion
• Problem Solver – Ability to identify and troubleshoot issues
• Coachable – Open to feedback and can show improvement
• Bilingual, Spanish-speaking – a plus

Benefits:

• Work from anywhere
• Branch-paid medical, dental, and vision insurance
• Equity
• 401k
• Flexible time off
• Paid company holidays
• Paid parental leave

Working at Branch

Headquartered in Minneapolis but with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.

The market for employee benefits is broken. Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches.

Forma’s flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies, by giving employees more choice and flexibility in how they spend their benefit allowances. The platform also saves HR professionals countless hours managing and supporting various point solutions.

Using Forma, companies can select from a suite of products that include Lifestyle Spending Accounts, Health Spending Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more to design and deliver customized benefits programs–all through a single platform. Employees then have three choices to spend account funds: The Forma Store with discounted products and services, The Forma Visa Card, or claim reimbursement backed by Forma’s world-class member support team.

Forma has helped hundreds of the world’s most admired companies, including Stripe, Zoom, Lululemon, and Affirm, design and support flexible, inclusive benefits programs for nearly a million employees. And, we are seeing great success with 98% customer retention, 75 NPS, and 98 CSAT ratings from members.

Forma is backed by Emergence Capital and Ribbit Capital and has received numerous awards for its exponential growth, its software innovation, and as a “Great Place to Work.”

The Forma Customer Success Manager will engage with our corporate customers to drive Forma adoption and demonstrate ongoing value in the process. You will be responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing renewals. This role works with the rest of the Forma organization to uncover new ways to empower employees to choose health and wellness options that are right for them and to improve our product.

• When it comes to our product - you will be a specialist in understanding the ins and outs of Forma and how it works with customer accounts. This ensures you can step in at any moment to troubleshoot issues, provide support, and act as an expert to guide our customers in best practices.

• You also get to be the voice of the customer! Our Engineering, Product Management, Marketing, and Sales teams will consult with you to help them build out better processes, programs, and features that keep our customers at the center of the solution.

• Drive retention and growth among our customers by understanding their business needs and helping them succeed with Forma.

• Enable the successful onboarding of Forma with customer employees, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in person.

• Cross-sell, upsell, or expand customer accounts.

• Ensure customer renewals.

• Maintain a cadence of communicating with customers about their Forma adoption trends, sentiment, and looking for opportunities for deeper engagement with regularly scheduled Business Reviews.

• Identify opportunities for customers to act as Forma advocates (e.g. testimonials, case studies).

• Marshall resources across the Forma org as needed to support customers needs.

• Represent the voice of the customer to inform our sales process and product roadmap.

• 3+ years in a Customer Success, Relationship Management, Account Management, or similar role.

• Experience working with large enterprise customers.

• Exceptional communication skills, highly organized, collaborative and detail oriented.

• Experience building and maintaining relationships, while working to mitigate churn and drive engagement, renewals, and expansion.

• Empathetic, positive attitude with a desire to help our customers reach their goals.

• BA or BS degree.

• Communication Skills: Strong presentation and PowerPoint/Keynote skills.

• Scrappy and Resourceful: Comfort in a startup environment we move quickly and wear many hats in a dynamic environment.

• Results-driven mentality, with a bias for speed and action.

• Remote-first working environment

• Medical, dental and vision insurance plans

• Employee wellness program

• Home Productivity program

• Team building program

• 401(k) savings plan

• Flexible PTO policy

• 12 weeks Parental Leave + 4 additional weeks for the Birthing Parent

At Forma, we value ersity, and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Duties and responsibilities may not all be covered in the description, or may change over time at the discretion of Forma. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Forma, we welcome erse perspectives, and people who think rigorously / aren't afraid to challenge assumptions. Join us!

We value those qualified applicants with lived experience as racialized people, Indigenous people, those who have experienced homelessness, mental illness, and who have erse abilities, as well as people of all sexual orientations, women and trans people.

About Us:

Numinus Wellness (TSX: NUMI) helps people to heal and be well through the development and delivery of innovative mental health care and access to safe, evidence-based psychedelic-assisted therapies. The Numinus model - including psychedelic production, research, and clinic care - is at the forefront of a transformation aimed at healing rather than managing symptoms for depression, anxiety, trauma, pain and substance use. At Numinus, we are leading the integration of psychedelic-assisted therapies into mainstream clinical practice and building the foundation for a healthier society.

Our North Star

Be the most trusted brand in the psychedelic space.

Our Mission

We are bringing transformative healing to communities through innovative therapies backed by science and scalable operations.

Our Vision

A world where everyone feels connected and whole.

Our Values

• Be in service to self and others
• Build something that captures our collective ideals
• Be dedicated to the art and the science
• Have courage to do the right thing
• Be committed to doing our part in the process of Truth and Reconciliation with Indigenous Peoples

The Community Content Designer will be supporting multiple cross functional squads and collaborating with other marketing team members, product owners and developers. The role will focus on providing members within our Community App with clear, concise, and engaging content that is designed to enrich their digital experience.

Location: Remote (Anywhere in Canada)

Job Type: Full Time, Permanent 

WHAT YOU’LL DO

Content Creation:

• Create community-focused textual content, including labels, explanatory text, hidden or alternative text, metadata, and support content internal to a digital product, as well as external (go-to-market) content
• Partner with visual and graphic designers to shape or develop other (non-textual) content: iconography, information graphics, imagery, and data
• Initiate tests of the effectiveness of specific content strategies and specific content executions
• Research content and messaging strategies in the competitive landscape and perform competitive audits pertinent to specific design or business goals
• Work with the Director, Client Experience Design to facilitate team agreement on the questions that need to be answered through Research and Testing activities
• Apply the principles of Inclusive Design in content design and creation
• Effectively articulate the rationale behind a content strategy across different functions of the organization.
• Collaborate with Legal, Compliance, and Regulatory teams to ensure that our digital conversations satisfy legal and regulatory responsibilities

Product Management:

• Lead and facilitate content prioritization workshops, have familiarity with mobile-first and content-first design principles and apply those principles to help inform interaction design.
• Act as an advocate for community members, representing their needs and interests in discussions about the role of content in the products we design and how that role may affect other aspects of a product’s design.
• Manage the documentation and sharing of content throughout its lifecycle.
• Create strategies for using content within our digital app experience to support our clients' needs for information and meaningful conversation.
• Perform content audits where appropriate.

Engagement:

• Monitor, track and report on audience’s feedback and online comments on our content.
• Build relationships with internal & external practitioners, community leaders and members.

Moderation & Support:

• Respond to Community Group Moderators and/or Members in a timely manner.
• Provide direction on content design communications standards, tools, channels and processes for our Community Group Moderators.

Key Support Accountabilities:

• Facilitate collaborative design activities and ideation sessions
• Provide direction on content design communications standards, tools, channels and processes
• Provide leadership and moderation on community groups

Position Requirements:

• A post-secondary education, ideally with a university degree or college diploma
• At least 5 years of writing experience at a creative agency or in-house creative team, working on digital products
• A portfolio of work samples showcasing your work
• Excellent problem-solving skills and the ability to think critically about the challenge at hand
• A working knowledge of web accessibility standards and methods to address them
• A knowledge of design and technology trends

Knowledge, Skills and Abilities:

• Solves erse problems
• Influences others
• Is open to sharing and learning from own lived experiences in day-to-day activities and decisions
• Is committed to understanding and demonstrating the Numinus values on an ongoing basis
• Experience in the Mental Health or Clinical Health Services would be an asset 
• Bilingual in French preferred, not required

We thank all of those who take the time to apply; however, only those short-listed will be contacted. Please note we are only able to consider applicants who possess valid Canadian work authorization.

Casa is looking to hire a Director of Customer Service to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Purpose:

The Client Experience team is directly involved with client engagement, cancellations, and feedback across Outsourced Doers and The Doers Way.

The Client Experience Specialist will have a strong focus on client engagement and retention. This role will manage and resolve escalations and disputes, taking learnings from these escalations to drive new initiatives across the business, and will be responsible for activities that relate to the development of strong and positive client relationships.

Position Tasks and Responsibilities: 

• Manage the escalation resolution process from the Client Experience pathway.
• Support clients through the escalation and resolution process through email and calls.
• Ensure that the client portfolio of tenured Founders is engaged with regular check-ins.
• Work to understand leading indicators for escalation, and cancellation and identify opportunities to proactively decrease issues and escalations.
• Undertake the reactive outreach resulting from Net Promoter Score (NPS) surveys.
• Review procedures and client experience pathways for improvements, working with other departments within the company if required.
• Advocate for the client.
• Analyse client data to improve the client experience.
• Assist in the creation and review of policies and practises to optimise the client experience.

Knowledge: 

• Sound comprehension of customer service practice.
• Technical aptitude and ability to rapidly learn new software and platforms.
• Understanding of general Client issue resolution principles.
• Strong stakeholder management experience.

Skills:

• Well-developed interpersonal skills.
• Highly organised with the ability to multitask, prioritise and manage time effectively.
• Highly developed written and verbal communication skills.
• Technical skills in CRM platforms, Helpscout Mail, Slack, Asana, Zoom and Google Suite.
• Ability to adapt and respond to different situations.
• Handle complaints, provide appropriate solutions and alternatives within the company's Service Level Agreement and follow up to ensure resolution.
• Strong stakeholder management skills.

Experience/Education:

• A minimum of two years working in a client-facing role, or client experience management.
• Experience supervising others in a virtual setting.

Competencies:

• Managing and Measuring Work.
• Motivating Others.
• Emotional Intelligence.
• Integrity
• OD/TDW Product Knowledge
• Quality Focused
• Market Knowledge
• Documentation Skills
• Active Listening Skills
• Speaking over the phone skills
• Conflict resolution skills
• Multitasking
• Patience
• Empathy
• Negotiation skills
• Positive Attitude
• Attention to Detail
• People Oriented
• Analytical
• Problem Solving
• Organisational Skills
• Adaptability
• Ability to Work Under Pressure

As a Customer Client Rep, you will be given access to Exclusive Discounts and Travel Agent Perks. We are looking for highly motivated people to work from home booking travel and other leisure activities. 

Our agents work in multiple time zones across the US, Mexico & Australia, which allows a flexible work schedule and a low-pressure sales environment while providing world class service. You will be working from a location of your choosing, providing your own work area with the ability to set your own hours. 

We work with hundreds of suppliers such as... Carnival Cruises, Princess, Universal, Expedia, and more. You Are Provided Daily Online Training, Specialized Certifications, and Lots of Deeply Discounted & Complimentary Travel Perks. This is the perfect opportunity to learn, and earn, while traveling the world for all of you travel lovers out there! 

Responsibilities: 

Plan Vacation Experiences, Tour Packages, Day Trips, Excursions, Events, Transportation, and Accommodations for your clients. 

Book Flights, Cruises, Rail, Rental Cars, Hotels, Tickets, And Travel Insurance Online and via Telephone. 

Stay Informed with The Latest Travel & Leisure Deals, Advisories, Destination Updates, And Supplier/Vendor Training. 

Stay Plugged into Our Weekly Training Opportunities So You Are Maximizing Top Sales Potential Through All Booking Requests. 

Facilitate Payment Plans to Accommodate Your Clients' Vacation Package Needs. 

Skills & Qualifications Required: 

Proficiency in English; knowledge of additional languages is an advantage 

Ability to present, persuade and communicate effectively 

Demonstrable ability to handle crises 

Must Have A Positive Attitude 

Must Be Adept Or At Least Enthusiastic About Using Social Media 

Must Enjoy Helping People 

Must Own A Computer / Smartphone and have Good WiFi

Benefits: 

Flexible Schedules 

Tuition Scholarships 

Travel Perks 

Licensed & Bonded 

Personal Customizable Website 

IATA & CLIA Card Available 

Telework 

E&O Insurance with Fraud Protection 

Daily Training Online 

Professional Travel Agent Certification 

We are a successful provider of SaaS solutions, helping medical device companies to spend less time on documentation. 5 global top 12 medical device manufacturers rely on our SaaS products.

Our Customer Support Engineer shall receive and resolve our customer's issues via ticketing, phone and email. This role requires excellent customer service skills, strong intellectual agility & hands-on tech skills.

This job is a great opportunity for the successful candidate to enhance their Customer Support Engineer career, learning from a supportive, experienced & motivated team. We can offer clear progression & great exposure to an exciting & growing industry.

What you'll do:

• Respond promptly to all inbound support tickets and emails
• Troubleshoot technical issues & thoroughly communicate them to the software team.
• Identify, test, and verify uncovered bugs, clearly documenting processes.
• Create and maintain articles, videos, and other documentation in our support library.
• Serve as a liaison between Customer Success, Product, and Software Development.
• Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer-focused initiatives.
• Participate in testing new features and releases.

All about you:

• 5+ years experience in a software/SaaS Customer Support Engineer role.
• A strong degree of patience & empathy for the customer support experience.
• Excellent communication skills with the ability to support customers via email, phone, videos, or screen shares.
• Exhibit strong team-oriented interpersonal skills with the ability to interface with the Customer Support Engineer team & also cross-functionally.
• Ability to successfully manage your time, balancing multiple support tickets with varying levels of priority and urgency
• Native or business-level English (French and/or German proficiency is a strong plus)

What we offer:

• A 100% remote position with truly flexible working hours.
• The opportunity to work in a erse environment within our skilled customer support team.
• Abundant opportunities with continuous learning & fast career growth in a SaaS start-up.
• Work within a flat organisational structure, allowing close collaboration and communication between management and our support engineer team.
• A competitive & motivating salary with a quick start date is on offer; we want the best.

MatrixReq thinks big. Do you?

We like to solve problems, take the initiative, pitch in when needed, and are always up for trying new things.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

Injury Claims Representative-Remote

Winston Salem, NC

WFH-Anywhere

Full time

2022-4672

Job Summary:

Responsible for investigating and confirming the facts of loss for complex automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority. Mentors junior employees.

Key Responsibilities:

• Handles investigation regarding all aspects of complex auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority
• Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Determines subrogation or fraud potential and how to handle for complex cases
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Recognizes and identifies body parts of a vehicle and understanding other potential property damage
• For claims involving injuries (if handled), learns how to review, evaluate, and negotiate moderate to complex injury claims

Supervisory Responsibilities:

• This job does not have supervisory duties

Preferred Qualifications:

Education and Experience

• Bachelor’s degree preferred or equivalent experience
• 2 or more years of related experience

Certificates, Licenses, Registrations

• Ability to obtain and maintain adjuster licenses as required

Functional Skills

• Advanced customer service orientation
• Advanced verbal and written communication skills
• Advanced time management skills from a global case management or pending perspective (vs. transactional)
• Strong problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources
• Proficient in Word and Outlook

National General Holdings Corp. is an Equal Opportunity (EO) employer Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor iniduals for work visas.

Customer Support Specialist

at doxo (View all jobs)

United States

Join one of the world’s fastest growing fintech startups! We’re looking for smart, motivated team members who want to change the way people pay their bills, helping them to improve their financial success.

THE ROLE

As a Support Specialist you will play an instrumental role as a member of an elite customer support team. We are looking for someone who has a sense or urgency, attention to detail, and most importantly loves to interact with customers. You will be immersed in a rapidly changing and growing environment and will be empowered to contribute ideas on how we can improve the customers experience and drive greater company success.

WE’D LOVE TO HEAR FROM YOU IF:

You are an upbeat team-player who thrives on being the first line of customer support, self motivated and enjoys data to track performance. You also would love to:

• Provide customer support via various communication methods (phone, email, etc.) quickly identifying and solving the immediate issue while working to proactively resolve future concerns.
• Clearly documents all customer contact accurately within Salesforce and other tools. Escalating situations as appropriate.
• Identify and report bugs, system issues and biller hints that would make it easier for customers (consumers and providers) to use doxo.
• Educate providers on the value of doxo and the benefit of going direct. Delicately overcoming objections and building a trusted relationship.
• Actively listen to concerns, ask thoughtful questions, and resolve issues to create a one stop shop experience.
• Provide feedback to improve our customer experience. You are empowered to share feedback and take ownership of team results.
• Meets goals and metrics which include quality, sales targets and productivity (FCR, SLA, Quality, etc.)

QUALIFICATIONS:

• 2+ years in a fast paced customer-facing role where you were required to multi-task by talking to the customer and using systems simultaneously.
• Organized with the ability to effectively manage your time.
• Experience working independently and making decisions in real time.
• Clear, effective communication with strong interpersonal skills.
• Familiar with Salesforce (or similar tools) and phone support call center technology.
• Excellent work ethic and attention to detail.

WHO WE ARE

Each year U.S. households spend over $4.6 trillion – about one third of all consumer spending – on recurring bill payments. While staying on top of these bills is the single largest determinant for consumer financial health, organizing and paying them can be a time-consuming and frustrating chore. Since its inception, doxo has been on a mission to simplify and reduce the anxiety of staying on top of bills, empowering consumers to improve their financial health. Our company was founded on the simple idea that there should be an easy and more secure way for consumers to pay all of their bills through a single account, with any payment method, on any device.

As consumers shift more bill payments online and to mobile, doxo continues to experience rapid growth. To date, over eight million doxo users across 97% of U.S. zip codes have paid bills through the payment network, across more than 45 different service categories. With more than 130,000 payable billers, doxo’s proprietary, crowd sourced provider directory is the largest in the nation.

In 2021, doxo was named by both BuiltIn and Comparably as a best place to work in Seattle, and was also recognized by both Inc. Magazine and Deloitte as one of the fastest-growing companies in North America. Come join us as we grow the team to further accelerate growth, forever changing the bill pay landscape to focus on the customer.

WHY WE ARE DIFFERENT

doxo is unique in that we have already found product/market fit and that our service is filling an important market need every day. But we are still small enough that every employee, no matter their position, can make a meaningful impact. Because transparency is a priority at all levels across the organization, we are all aware of how our work contributes to the success of our business as a whole. We are agile and work hard to solve difficult problems quickly. We work as a team to get things done and mentor iniduals to get to the next level in their career.

OUR COMPANY PERKS AND BENEFITS:

• 100% employer-paid medical, dental, and vision coverage for full-time employees
• Generous equity grants
• 401k match to help you save for your future
• 15 days PTO to start, plus paid holidays
• Charitable donation match
• Student loans support
• Pet insurance
• Plus plenty of corporate discounts

doxo is an equal-opportunity employer and we welcome applicants from all backgrounds.

Collection Support 2

locations US – Remote

time type Full time

job requisition id R10225

Critical Part of the Job Description:

Communicates in a clear, concise manner, orally and in writing, with customers to influence and negotiate to obtain immediate payment and resolve delinquent account balances. Manages & deescalates conflict when speaking to a customer. Ability to manage up to and including later stage delinquent and complex account situations, utilizing professional knowledge and experience to determine appropriate approaches to achieve resolution. Manages delinquencies from rolling to the next level.

Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions. Demonstrates the ability to apply consistency in work processes. Proficient use of multiple systems. Executes & exhausts all skip tracing resources to reach a decision maker. Appropriately applies all collection tools & payment options to resolve delinquency and minimize bad debt. Appropriate documentation of accounts and follow-up.

Self motivated, dependable and ability to work productively in a dynamic, high energy, rapidly changing environment. Competitive, persistent & assertive. Engages in peer collaboration as it relates to sharing/ implementing collection best practices. Ability to work with minimal supervision. Participates in special projects and performs additional duties as required.

Essential Duties and Responsibilities:

• Inbound/ Outbound Collection calls
• Working emails in a shared group inbox
• Communicates effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances.
• Engages in on-going education with customers on terms and conditions, alternative payment methods.
• Ability to manage multiple portfolios and risk levels.
• Utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention.
• Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.
• Proficient use of multiple systems and collections tools to be able to reach a decision maker in the collections process.
• Self-motivated, dependable and ability to work productively in a dynamic, high energy, rapidly changing environment.
• Performs skip tracing on required accounts using multiple systems/tools
• Performs additional duties and participates in special projects as required.

Knowledge, Skills & Abilities:

• Working knowledge of FDCPA and any other applicable Federal laws
• Basic accounting knowledge
• Effective oral and written communication skills
• Analytical skills
• Sound decision making/judgment
• Flexible/Adaptable to change
• Detail Oriented
• Working knowledge of Google Sheets

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.

Salary Pay Range: $15.50 – $20.50

Vitally is looking for a passionate Community lead to build new community programs and drive engagement. As both the ‘voice of Vitally’ and the ‘voice of the Vitally customer’ you will set the tone for external facing communications. You will cultivate a deep understanding of the psychology and needs of our ideal customers, stay up-to-date with the latest industry trends, and facilitate communication and engagement with both Vitally users and Customer Success professionals at large.

The Community Lead will report to the Head of Growth.

Responsibilities

• Develop and Execute Product Community Strategy
• Develop and Execute ‘Community of Practice’ Strategy
• Engagement Strategy for 3rd party communities
• Organize and build CAB
• Be the Community champion, serving as the face of the community, whether online or at physical events, and evangelize about what the community can do to help our audience.
• Design and execute marketing campaigns to drive growth and membership.
• Build educational resources to help a growing community of Customer Success professional better achieve their personal and professional goals, as well as success with the Vitally platorm
• Develop programs to onboard and educate target communities including workshops, events, and marketing campaigns
• Solicit and moderate community-driven content and help surface great user-driven stories to the wider community.
• Identify community leaders and empower them to add more value to the community.
• Articulate and share Customer Success best practices to help maximize onboarding, retention, and growth, and user retention.
• Establish a framework for getting feedback from the community, using these insights to improve the community.
• Monitor and report on community KPIs.
• Identify and add value to Customer Success, PLG, and B2B SaaS communities
• Track and analyze community growth metrics to ensure engagement, retention, and satisfaction
• Seek out, organize, and contextualize feedback from Customer Success professionals. Use this feedback to create better educational and marketing materials for our community
• Create, facilitate, and scale User Generated Content (UGC) opportunities, including Vitally templates
• Actively listen to customers, address concerns, demonstrate an authentic social presence, and maintain productive partnerships with consumers

The Ideal Candidate…

• Is empathic and charismatic
• Has great listening skills
• Is curious about what makes people tick
• Loves making personal connections and networking
• Thrives on bringing others together
• Takes customer-centric approach to brand building

Requirements

• 3+ years experience in B2B community and/or partner marketing
• Experience of creating a community strategy from the ground up
• A proven track record of success creating and growing a B2B SaaS community
• Outstanding written and verbal communication skills
• Demonstrable content creation skills.
• Excellent presentation skills

Bonus: experience in the CS space is a plus, but not required

Vitally is a Customer Success platform built for strategic and proactive CS teams looking to easily prevent churn and retain (and identify) their best customers. Some of the best CS teams at companies like Zapier, Segment, and Productboard trust Vitally to unify their customer data. We make it possible with our powerful analytics dashboards, intuitive automations, and project management tools that all together make their customer data collaborative, measurable, and actionable for all key stakeholders-- from CSMs to CEOs.

We’re a high-growth, VC-backed startup who, at the end of the day, are looking to onboard people who want to have a profound impact on both the business and their own career. How? Working together to build the future of Customer Success.

If you get excited about ownership, autonomy, impact, and quality output -- then we’re excited about you. We’re not here to hold your hand, but we’re here to build a great product together.

• Competitive Salary: We offer a competitive salary given both your experience as well as location (we know some places cost a lot to live!) The base salary starts at $130,000/year and increase based on segment, location, and skillset.
• Equity: We want every team member invested in the company’s success and are happy to be generous with equity.
• Benefits:
  • 100% of health/dental/vision insurance premiums covered by us for you, your partner, and your dependents.
  • 401k with a company match.
  • Commuter benefits.
  • Unlimited PTO with a minimum we require you to take off. Please relax and recharge!
  • Flexible work hours and work-from-home policy.
  • WFH stipend to ensure your work environment meets your standards wit (i.e. laptop, monitor, etc).
  • Education stipend.
• Culture: We are committed to a productive and respectful work environment. Culturally, the team is extremely collaborative, friendly, fun, hard-working, intelligent, and mature. That said, while we're young and scrappy as a team, we don't believe in building a startup cult. We like each other, we support each other, we're a focused team that busts our asses at work, and we enjoy hanging out from time to time-- but we enjoy having our own lives outside of Vitally.
• Career path: Not only will you learn a ton in this role, but since we're a small team, there will be plenty of promotion and growth opportunities ahead.

This is a fully remote role that may require occasional travel, including to Resilia’s New York and New Orleans offices for collaborative opportunities such as team retreats and gatherings. #LI-remote

Every nonprofit is unique and so are their capacity needs. Yet they find it difficult to access capacity building solutions that meet them where they are. Resilia’s mission is to strengthen and uplift nonprofit organizations by elevating their stories, driving advocacy efforts, and prioritizing those that are underserved through long-term capacity building. We serve nonprofits, foundations, corporations, governments, and other grantmakers, centered on trust-based philanthropy principles and meeting changemakers where they are.

Resilia’s three Software-as-a-Services products are designed with a human touch.

• Nonprofit Formation - Empowers brand-new nonprofits to achieve tax exempt status while enabling annual compliance.
• Nonprofit Platform - Provides capacity building support in fundraising, board management, program management and the collection of data.
• Funder Program - Sponsored by grantmakers (foundations, governments, corporations), nonprofits are able to build mission-facing and back office capacity in a manner that best suits them. Resilia’s Funder Program meets nonprofits where they are through a combination of an online platform, 1:1 nonprofit coaching and peer-to-peer learning.

With a first-to-market solution and a team of builders with extensive startup, nonprofit, and corporate experiences, Resilia is well poised to democratize technology in order to solve some of the social good sector’s biggest legacy challenges, while re-defining the notion of technology for good.

The Customer Success Operations Manager will play a critical role in carrying out Resilia’s mission and strategic goals, optimizing processes for Resilia’s Customer Success team.

You will work to build and continuously improve processes to scale the Customer Success team impact. Using data evaluation, tools and project management skills, you will deliver actionable insights and recommendations to drive performance and efficiency at all business levels.

This role reports to a Senior Manager, Customer Success.

What You Will Do

• Build scalable processes to support the Customer Success team in pursuit of customer account retention and expansion.
• Identify and implement Customer Success Management tools to automate and improve customer experience management
• Create and maintain internal documentation such as playbooks, process flows, and guides for the Customer Success Team
• Lead the Customer Success team in monitoring platform adoption and preparing detailed reports for funders on measurable items, such as milestones and deliverables
• Perform deep data es to identify customer experience improvement opportunities and work across departments to put insights into action
• Become an expert on Resilia’s platform and capacity-building tools and resources
• Collaborate with Solutions Engineering to research and roll out tools and processes that drive scalability
• Ensure efficient knowledge and best practices sharing among the Customer Support team and Resilia community
• Own the processes and monitoring of the CS Coaching and Customer Chat calendars.
• Ensure timely responses and closure to all communication to Resilia’s Success@ inbox.

Qualifications

• 3-5 years experience in a Customer Success operational/data role.
• Subscription based SaaS experience.
• Strong knowledge of database reporting and dashboards (previous experience with Hubspot strongly preferred)
• Advanced Excel skills (or G-suite equivalent) with ability to translate data into actionable insights
• Solid experience with Customer Relationship Management Software (e.g. Hubspot, Strikedeck, Gainsight, Pendo, Totango, Salesforce)
• Knowledge of in-app messaging Software (e.g. Intercom).
• Experience with customer support platforms (e.g. Zendesk, FreshService).
• Experience with Customer Success enablement, onboarding and training.
• A naturally curious, solution-oriented problem solver

Why Resilia? Resilia powers the people changing the world.

Resilia is an inclusive and welcoming workplace where our team thrives on collaboration, creativity, innovation, and fun. We are proud to offer competitive salary commensurate with experience and excellent benefits including unlimited PTO, paid parental leave, medical, dental, vision and life insurance, a 401k program, mental health support, a healthcare advocate, short-term disability, and commuter benefits, with potential for equity stake in a fast growing company.

Resilia is an Equal Opportunity Employer and does not discriminate on the basis of an inidual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

Title: Technical Support Agent

Location: Remote United States

Hi there! We’re PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we’re off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!

Position Description

Our New Hartford Call Center is looking for a career-driven inidual who likes a fast-paced support roll. This is an entry level position with a lot of room for growth and upward mobility. We promote from within, so this is a chance to get in on the ground floor and work your way up. If you like working with computers, customer service and a fast-paced work environment, please apply!

Shift:

Monday-Friday 8:00am – 4:30pm EST

Why We Need You

• Provide first level problem solving for Point of Sale hardware and software, including, but not limited to, operational and technical problems
• Utilize service management systems gathering and maintaining service incident data
• Contribute to the knowledge management system and adhere to and continually review published escalation and work flow procedures based on ISO 9000
• Ability to work a variety of shifts, including weekends and holidays, perform to defined standards, carry out special work assignments, and meet all conditions of employment
• Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction
• Perform customer service administrative task as assigned and understand customer database and processing customer part requests
• Decisions are limited and routine for which clearly defined procedures are documented
• Must display genuine concern and ownership for customers’ situations
• Exercise sound judgement and analytical skills in determining a resolution to problems
• Provide and obtain general information which is technical in nature
• Work with moderate supervision
• Additional contacts are PAR and third-party service management and field engineers

What We’re Looking For

• A minimum of one-year Customer Service experience. Helpdesk experience preferred.
• Problem solving, communication skills, typing, and basic Windows computer knowledge is required.
• Networking experience is desired.
• AAS degree in electronics technology, computer science, or its equivalent is a plus.
• A+ certification and Microsoft certifications are also a plus

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to iniduals with disabilities in accordance with applicable laws. If you’d like more information about your EEO rights as an applicant, please click here.

Our Customer Experience Representatives go above and beyond to create a premium experience while interacting with both internal and external customers.  This role will join our Stock Kitchens group to provide support and service to sales, end consumers, and strategic partners such as Lowe’s and Home Depot. This role is in a fast-paced remote work environment on a high performing team. Strong candidates will have excellent written and verbal communication skills, a curious mindset to troubleshoot and solve problems, and experience providing a premium customer experience.

Accountabilities:

• Provide accurate and prompt responses to customer inquiries
• Communicate with customers through various channels (phone, email, chat, etc)
• Develop and maintain expert product knowledge to assist customers
• Ensure customer satisfaction and provide professional customer support
• Develop and maintain standard work instructions for department processes
• Provide feedback on the efficiency of the customer service process and help identify opportunities for improvement

Characteristics & Attributes

• Enthusiasm, a positive attitude, and a sense of urgency in providing exceptional customer service
• Attention to detail
• Ability to meet deadlines in a fast-paced environment
• Solid organizational skills with the ability to manage multiple tasks at once
• Exceptional math skills
• Self-motivated
• Collaborative and team oriented
• Ability to maintain a professional demeanor during difficult conversations

• Basic computers skills and proficient with Microsoft applications (Word, Excel, Outlook)
• Strong written and verbal communication skills
• 3+ years of work experience in a customer-facing environment
• Salesforce experience is a plus

Education

• High school diploma or equivalent required
• 3+ years of work experience in a customer-facing environment
• 2 or 4 year college degree preferred

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by applicable federal, state or local laws.  MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories.  It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to iniduals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].

We believe that any good future requires genuine corporate transparency. It enables citizens, companies and governments to make clearer choices about who they do business with. It throttles crime, helps protect workers and our environment. It oils the wheels of prosperity, fairness and sustainability.

OpenCorporates was conceived to drive that change. We’ve worked with bodies like the World Bank and the G20 to spearhead initiatives such as the Open Company Data Index and the creation of the Global Legal Entity Identifier Foundation. Our expertise has shaped how the US Federal Government procures services; we have advised the European Commission on the EU Open Data Directive; and we were instrumental in the UK Companies House opening access to their company data.

And then there’s the OpenCorporates data platform that holds the largest open database of companies in the world.

Our platform dynamically captures and curates the records of over 200 million companies from 140 jurisdictions around the world — openly available information that is the foundation to sourcing, risk, compliance, and investigations processes for organisations around the world — large and small, public and private.

But we’ve just got started. We’re aiming to become the world’s go-to source of foundation data company information. This is where you come in:

As a business we are committed to open, transparent company information. The scale of the data we share leads to numerous enquiries, customer contact and other requests. Our Customer Service Desk Manager will primarily be responsible for managing a team of customer-facing Agents. You will utilise your experience to drive a systematic programme of process improvement, from ticket resolution, streamlining support processes and making sure the right team has access to the insights the helpdesk generates to guide product improvements.

Required Experience:

• Experience managing a customer-facing help desk or service desk, ideally in a modern software environment

• An understanding and experience of working within an Agile environment

• Excellent knowledge of ITIL

• Great communication skills (particularly written)

• Experience with a range of service desk software such as Jira Service Desk (ideal), ZenDesk, Freshdesk or similar

Desired Experience:

• Exposure of dealing with detailed processes of a compliance/regulated area, such as Data Protection (UK/EU GDPR)

• Startup/scale up experience in a tech/software/online company

• Competitive salary

• Share options scheme

• Flexible hours

• Remote-first working

• 28 days holiday plus bank holidays

• Company Bonus

• 1 day additional holiday each year

• Time off for life events

• £500 home office budget

• Cycle to work scheme

• Quarterly socials

• Wellbeing Pledge

• Life assurance

• £1000 learning and wellness allowance, plus learning days

Don’t meet every single requirement below? At OpenCorporates we are dedicated to building a erse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply regardless. You may still be just the right candidate for this, or other roles.

Title: Member Support Associate, Team Lead

Location: Remote

Hotel Engine is the world’s largest Lodging Performance Network, established to create a richer, more rewarding business travel experience by connecting a global network of businesses and lodging partners. Our innovative travel-tech company is on an incredible growth trajectory and will continue to build on our strong foundations by bringing our customer obsession, data-driven problem-solving, and bias for action into every decision we make.

Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2022. We expect 2023 to be our best year yet.

Working hard behind the scenes building and supporting our platform are exceptional people from our large engineering and product teams to our fast-growing sales, supplier, and member support orgs, to our data, marketing, and operations teams.

We value our iniduality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! We’re focused on finding the right people who are energized by our culture, with erse experiences and backgrounds that will help us unlock our full potential. Complacency doesn’t live here. We’ve built a team of world-class people who really want to work with other world-class people. Click here to view our DNA, and if you like what you see, please, read on!

Reports to Member Support Manager

$26.50 an hour

This is a Monday to Friday position with varying shift times (AM/PM) and occasional weekend work may be required.

As a Team Lead on the Member Support team, you will be a part of a dynamic and close-knit group of teammates passionate about world class customer service. We are looking for a person who can balance inidual contribution along with team coaching and guidance. Our team work closely with all clients; from iniduals to hotel suppliers and even our API integration partners to resolve all detail changes. You will help the team succeed by actively assigning cases to teammates, assisting with escalated calls and cases and guiding the team around maintaining and hitting our service level agreements. You will also be responsible for inidual contribution towards our team hitting our key performance indicators.

Responsibilities:

Inidual Contribution (70% of overall work week)

• Collaborate with members via phone, email and chat to manage current reservations.
• Confirm with hotels that proper billing procedures are being followed and that our members have a seamless experience with their reservations.
• Resolve difficult issues with our corporate contacts with a positive, professional tone.
• Be meticulous about details. Our team works as a collective unit in order to ensure top notch customer service. This means that we may have multiple teammates address the same issue, and we require details notes on all interactions with our members and partners.
• Communicate solutions internally and externally to resolve issues.
• Submit feedback to the team in the interest of developing more efficient future processes – we want to hear your opinions!
• Process client refunds in a timely manner.
• Work across multiple online portals and can dexterously move between operating systems
• Provide a top tier level of customer service.

Team Contribution (30% of overall work week)

• Assist with training and coaching sessions for new hires and continued development sessions for the entire team
• Actively monitor our daily queues while assigning the appropriate workload of cases to iniduals throughout the day to help maintain our SLAs
• Work closely with management to maintain and create SOP’s to keep the team most up to date on new processes and procedures
• Keep the team motivated and engaged throughout your shift by offering guidance and support
• Take escalated situations and see issue resolution through from beginning to end
• Work with Member Support leadership to help with quality assurance for our email, chat and phone interactions
• Help our claims and disputes department succeed, including facilitating conversations with accounting and member experience to make sure we are saving the company and our members time and money!

Requirements:

• You have a hospitality mindset with a passion for guest experience and inherent motivation to help others; you’ll always go the extra mile to make sure the job gets done right
• Experience in conflict resolution with the ability to manage several tasks at once without pause, as well as identify and balance top priorities
• You are personable (especially on the phone) and have an awareness of your emotions, how they impact others, and the ability to manage stressful situations
• Experience working in a team-oriented and collaborative environment
• You are genuine, organized, trustworthy, reliable, sincere, and appreciate learning every day
• Have a successful track record in following-up and following-through on your commitments
• Thrive in a collaborative and fluid environment that may result in changing priorities
• Training and quality assurance experience is a plus!

We support our members seven days a week. This position requires flexibility; including nights, weekends, and holidays.

Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.

As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

• Competitive base salaries
• Annual performance bonuses
• Stock options for all associates + performance-based stock options
• Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
• 401(k) plan with a match program
• Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
• Paid parental leave and family medical leave
• Hotel discounts through our exclusive platform
• The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.

You are passionate about customer communication.

You know what your customers need before they ask.

As an e-commerce professional, you know how to help your customers improve the performance of their shops.

You are able to identify optimisation potential because you understand where your customers are and you know how to help them move forward. You are good at networking and you keep your eyes and ears open to get new ideas to help your customers optimise their shops.

You are passionate about customer service and customer success: day by day, your customers’ success is your goal and motivation.

Your tasks:

• Proactive account management: You are responsible for a defined customer portfolio. You take care of onboarding measures and put ideas and new products forward to optimise the performance of your customers’ online shops. You know your customers and are able to identify the optimisation potential of their online shops, because you not only want to see your customers happy, you want them to be successful!
• Identifying potentials: You know what goals an online store pursues and what challenges it has to face every day. You have a clear understanding of your portfolio and you are capable of analysing trends and opportunities for cross- and upselling within your customer base.
• Customer communication and service: You are the first contact person in case of questions and you support customers with your e-commerce know-how.
• Interface: You are the interface between customers and IT/product development. Within this framework, you help us to develop even more targeted solutions for your customers.
• Team-up with AM: You are not on your own when it comes to delivering success for your customers – it is a team effort. You will have an Account Manager by your side to make sure your customers are commercially developed. Within this team structure you will be able to maximise the output in customer retention and contract expansion!
• Tech to High Touch: You are responsible for our small-medium businesses as well as key accounts and you are capable of understanding the difference in the way each segment operates in order to adapt your business strategy.

Your skills and qualifications:

• At least 2-years-experience in proactive customer contact and communication
• Experience in account management and negotiations
• Structured working method and a hands-on mindset
• Basic technical knowledge and affinity to e-commerce/internet
• Spanish and Portuguese at native-speaker level (C2) and good command of English (C1); other European languages would be a plus
• Good command of MS-Office

What we offer:

• To be part of an international team full of enthusiasm and with the aim of making internet shopping more secure and reliable.
• An open-minded corporate culture, a dynamic environment and the opportunity to be part of a growing multinational company in the Spanish, Portuguese and European eCommerce sector
• A pleasant working environment and friendly colleagues from all over the world
• An intensive training program and learning opportunities
• Gaining more experience with the best product on the market in the growing world of tech and SaaS.
• You will learn how to actively manage your customers and how to make them more successful. We will also train you on how to successfully negotiate with e-commerce stakeholders at management level.
• In the framework of your training, you will get an extensive overview of our products and you will learn why trust is an important success factor in e-commerce.
• Permanent contract at Europe’s trust brand for e-commerce and an attractive remuneration package
• Possibility of working either in our Barcelona office or remotely from anywhere in Spain (total teleworking possibility).
• Office in the centre of Barcelona with perfect transportation connection
• Rest area with a ping-pong table
• Free fruit, water and coffee in the office
• We firmly believe in our values:

          * Mistakes? Eat them and learn from them!

          * We always promote talent.

          * We are passionate about results.

          * We want to see our customers smile.

          * We are authentic and honest.

Find out more here => 

As Brave Care continues to grow we're looking for a Primary Care Coordinator to join our team. This is a great opportunity to be part of a practice and company changing the way children and families access and receive care. The Primary Care Coordinator will be a critical member of our Primary Care Team. In this role you will interact with our patients, providers, caregivers, and partners (our customers) to ensure the efficient processing of critical medical records, referrals, patient communications, and other administrative duties.

In this role you will…

• Respond to Primary Care Patient inquiries via phone and email and with a high level of care and detail as it relates to the process of document requests. 
• Manage the compliant processing of all Medical Record Requests and Referrals, working cross functionally with billing and operations. 
• Support Brave Care's Primary Care team by operationalizing all administration tasks across Primary Care
• Define and implement the standard for all ROI (release of information) processes for Brave Care in compliance with HIPAA and state statutes.
• Help define our workflows and processes, contributing to our team's constant improvement. 
• Use your high organizational & project management skills to thoughtfully prioritize and plan your day
• Validate requests and authorizations for release of medical information according to established procedures and HIPAA guidelines
• Complete release of information requests by properly transmitting patient records between Brave Care and previous medical providers, as well as from Brave Care to specialists or other referral sites.  Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing

You'll be a good match if… 

• You love contributing to a team's success and view the success of your teammates as your own.
• You are an excellent communicator, both verbally and written. 
• You are exceptionally detail oriented and understand how to connect the pixels to the big picture.
• You view ambiguity as an opportunity to pave a new path and change as a chance to grow. 
• You approach your work with a low ego, but a high sense of care and compassion.
• You are comfortable with both giving and receiving feedback. 
• You are comfortable with technology and lean on it to problem solve. 
• You love working at a quick pace and enjoy variety in your day. 

You'll need to have… 

• 3 or more years working within a high-volume primary care pediatric practice as a patient care coordinator, administrator, or medical record/referral specialist
• Experience in building and managing compliant clinic administrative workflows and ROI (Release of Information) processing. 
• Acquire and maintain current Basic Life Support (BLS) certification

• Show proof of vaccination status for COVID-19 (subject to accommodations)

Who we are:

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce.

At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.

We are a remote-first global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore and Bangalore, and leading investors, including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC

About the Program 

The new workforce generation operates at a different level. Technology and the flexibility in the working environment has expanded the array of options available and the thirst for knowledge and experience sits above as an exponential multiplier

The CSSE Program at Zinier is a 2 year program that looks to help engineers become “Swiss Army knives” and build foundational skills to thrive in a fast paced hyper growth environment. The goal is to enable customer facing skills, build product depth, and get a 360° view of the business. Every day will be different, you will wear an array of hats and learn how to balance competing priorities. Exciting mix of coding, customer exposure and start-up life!

How does it work? The team will work together within Customer Success and Delivery Team key roles, having exposure to both internal and external stakeholders and global leadership across US, Europe and Asia. 

Who will you be working with? Human capital is our most precious asset and that is exactly what we want to offer to engineers that want to exponentially grow their experience. We will assign program buddies to act as a mentor to help each engineer get the most of the experience and be able to strategically leverage the knowledge of the team. 

Key Roles 

• Solution Architecture 
• Customer Support 
• Solution Development 
• Technical Project Management 
• Operations 

What you'll bring:

• Technical Engineering Degree preferably in Computer Science or Information Technology
• 1-2 years technical experience SaaS experience in a professional services / client-facing capacity.
• Exposure to technical integrations, technical workflows would be a plus
• Knowledge of data models, relational databases, use cases and strong UML or BPMN skills.
• Strong English communication skills. Additional languages such as Spanish, Portuguese or other languages used in the EMEA region are a plus.
• Good technical knowledge of different Enterprise applications, integration, workflows, databases, etc.
• A high level of attention to detail, excellent follow through, and reliability

Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Geologie, Bite Toothpaste Bits and The Sill rely on Recharge daily to grow their businesses and delight their customers.

Recharge’s mission is to enable brands and merchants to form strong, lasting relationships with their customers through recurring purchases. As merchants seek ways to drive more direct sales and distribution through their channels and move away from a reliance on traditional online marketing strategies, Recharge has made it possible to grow businesses with seamless, recurring customer transactions.

Bootstrapped until 2020, Recharge is valued at over 2.1B dollars and is a double unicorn with a total raise of 277M dollars. Join us as we work with our merchants to define the future of ecommerce.

*This is a fully remote position in the PST timezone*

• Live by and champion our values: #day-one, #ownership, #empathy, and #humility
• Use your technical aptitude and customer service skills to resolve questions and issues for our online merchants
• Communicate clearly in writing to both technical and non-technical people
• Document and build new tools to improve support flows
• Identify patterns, recommend improvements, and filter out unimportant issues
• Author documentation for our customer-facing Help Center
• Assist with successful on-boarding of new customers

• 2+ years of experience in technical customer support (ideally at a SaaS company)
• Proficiency with a ticketing technology platform - HelpScout or Zendesk preferred
• Resourcefulness - you'll figure out what needs to be done, and you find ways to make it happen
• A passion for problem solving and an excitement for a tricky problem or a new challenge
• A sense of urgency and a satisfaction from going above and beyond to provide solutions
• An exceptional eye for detail and excellent organizational and communication skills
• Ability to work remotely and desire to make an impact at a high growth company
• Excellent customer service and English fluency (written and spoken)
• A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
• Basic knowledge of HTML, CSS, and Javascript (knowledge of other programming languages a plus)

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Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified inidual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment. 

This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.

#LI-Remote

SeedLegals is London's hottest lawtech startup - a disruptive startup to power other startups across the UK, France, Ireland, Hong Kong and Singapore.

We’re a Series A company backed by exceptional VCs such as Index Ventures. We’re delivering fantastic year over year growth rates combined with world-class Unit Economics.

Our mission is to guide and empower startups and small businesses to automate the legals they need. To date, over 35,000 startups and investors have used SeedLegals to close funding rounds, grant share options to employees, and so much more.

You’ll be the primary interface for our users, helping them to get investment ready, on-boarding them onto the SeedLegals platform, helping them set up their documents and providing a wide range of legal and technical guidance.You'll be working with both our UK customers and our French customers so you would need to be fluent in both French and English.

This is a remote/hybrid position. This means you can work from anywhere +/- 2 hours of London or Paris timezones. Ideally you would be based in either the UK or France.

Your core responsibilities will be to help our wonderful customers do everything they need to complete the documentation and legals for their funding round, option scheme, SEIS/EIS application, employment agreements etc. all completed via our platform. This includes:

• Assisting users via our chat function (intercom) - you'll need to answer questions about anything and everything to do with using SeedLegals from log in issues through to questions about specific legal clauses.
• Completing product specific reviews - when a user goes through any of our products we review everything to make sure it's all legally compliant and has been completed correctly.
• Giving one on one product specific support through emails and video calls. Our team of product owners are there to help with all the technical and legal support needed to close your funding round, issue options to employees, finish your R&D application etc.
• Collaborating with our amazing team of developers, growth hackers, founders, investors and lawyers to further scale the CX Team, develop the SeedLegals platform, and change the world.

Requirements

• Has an interest or past experience working in customer service, customer support or customer experience.
• Desire to work in a high growth startup and growing team.
• You have phenomenal written and verbal communication skills and can translate difficult technical and legal terms and problems into relatable language for a wide range of startup founders.

• Are excited by the opportunity to interact with startup founders every day.

• Motivated by the opportunity to deliver an awesome experience to SeedLegals users.

• Outstanding time management skills, and the ability to multitask.
• Being able to speak both French and English.

Benefits

• You’ll get responsibility (and plenty of it!).
• 24 days annual leave plus bank holidays and your birthday off!
• Access to world class training from some of the most experienced iniduals in UK startup law, investment, and entrepreneurship.
• Learning, development and networking opportunities.
• Share options. You’ll be eligible for the SeedLegals performance-based share option scheme.
• Great offices with free fruit and coffee, overlooking the gorgeous gardens at Lincoln's Inn Fields.
• Hybrid working policy
• £250 Working-from-home allowance to set up your home office
• Flexible working
• Classpass
• Lunch is on us! Up to twice a week (when in the office)
• Contributory pension
• Enhanced Maternity and Parental Leave
• Further benefits including health and life insurance

Our mission is to help delivery drivers with lack of access to financing achieve higher earnings by providing them with more than simply a vehicle for the best value.

To accomplish this mission, we founded Whizz, an NYC-based rapidly growing provider of subscription-based e-bikes rental services for delivery drivers. Over first 7 months of operations Whizz has provided 1000+ couriers with a hassle-free transportation solution enabling them to make higher earnings.

We are proud to be contributing to combatting climate change by providing the delivery sector with an environmentally friendly alternative to automobiles.

We are looking for a customer-oriented service representative. A Customer Service Representative, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Manage amounts of incoming calls
• Respond to customer inquiries
• Build a trust relationship for customer account loyalty and engage customers
• Keep records of customer interactions and transactions
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
• Process orders, forms, applications and requests
• Maintain customer databases by updating account information
• Generate sales leads
• Provide assistance through chats, phone calls and emails
• Upsell and cross sell of the product
• Interaction with legal, IT and marketing department

Requirements

• Fluent English
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Familiarity with CRM systems and practices
• Ability to multi-task, prioritize, and manage time effectively

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• KPI

The Opportunity

Recyclist is seeking a Customer Success Specialist to join our Customer Success Department's mission to provide outstanding product and service to our customers. Your primary responsibilities as a Customer Success Specialist are to proactively engage with customers to identify their needs and provide technical support to assist them with achieving their programmatic evaluations, recordkeeping and reporting goals. The Customer Success Specialist must demonstrate strong collaboration and communication skills, and a willingness to learn and apply new technologies.

Why Recyclist?

Recyclist's mission is to design and build simple, elegant technology solutions to complex environmental challenges, with a focus in the solid waste and recycling industry. Our products help communities make progress toward their zero waste goals, whether that involves tracking and managing data behind-the-scenes or educating residents through state-of-the-art digital outreach. Our solutions are technology-based and our primary focus is on meeting real people's needs and providing outstanding service to everyone who uses our products.

Recyclist builds teams around collaborative team players who are motivated by our contribution to positive environmental impacts. We are adaptable, approachable and driven. If this sounds like you, we want to meet you!

What drives you

• A connection with our mission and core values
• Tech-savvy problem solving skills
• Customer-centric curiosity about user behavior and goals
• Empathy for partners and the desire to help them maximize product value
• The willingness to chase down answers
• Ability to collaborate in a remote, erse team environment

• An eagerness to learn, prioritize and deliver at a fast-paced startup 

What you'll do

• Facilitate an inviting technical support experience for customers with prompt, friendly and knowledgeable responses to questions 
• Build and nurture relationships with a growing group of customers through each stage of the customer lifecycle, from onboarding through renewals
• Drive key documentation efforts across the team by managing customer data including goals, product usage, user experience and customer feedback 
• Engage proactively with new and established customers by utilizing our customer feedback mechanisms, developing customer communication campaigns and hosting virtual and/or in-person meetings
• Participate in figuring out how we track and resolve pain points early in the customer experience
• Contribute to our knowledge base, training videos and other education collateral
• Support contract renewals, upsells and cross sells of our products and services
• Collaborate with our Product and Data Services Teams to receive data from customer accounts and lead communication throughout the data processing cycle
• Partner with other teams on tasks related to deployments, customizations, configuration, feature testing and more
• Contribute to projects in other departments, as needed
• Jump on the opportunity to support or lead special projects 
• Share updates about tasks, priorities and progress regularly with teammates in the Customer Success Department

Schedule

• Our core hours are from 10 am to 3 pm PST Monday through Friday. 
• Your availability to provide customer support between 7 am and 10 am PST is highly desired. 

What you'll bring:

• 1+ year of professional experience in a customer service/support role with a software company, in the solid waste industry or a related field
• Exceptional written and verbal communication skills
• Compassionate customer communication style
• Familiarity with a CRM platform
• Excellent Microsoft Excel skills
• Aptitude in math and logic
• Adaptability to work on multiple projects concurrently and prioritize competing responsibilities while paying close attention to detail
• Comfort working in a fast-paced environment 
• Demonstration of team-working abilities and high moral compass
• Desire to take initiative
• Ability to exercise discretion and independent judgment 
• Self-motivation and drive for results

Bonus points!

• 2-3 years professional experience working for a remote, tech startup in a customer-facing role!
• Knowledge of California solid waste regulations 
• Experience using Hubspot, or other CRM platforms
• Knowledge of agile project management best practices
• Knowledge of relational databases
• Knowledge of software development life cycle

What we offer:

• Fully remote flexibility to work from home or a local co-working space anywhere in the United States
• Paid sick leave, paid holidays and unlimited paid vacation
• Generous paid parental leave 
• Generous QSEHRA health coverage subsidy plan
• 401(k) plan with matching employer contributions
• Commitment to your professional development opportunities
• Recyclist is an Equal Opportunity Employer

Recyclist is an Equal Opportunity Employer. We value ersity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from marginalized backgrounds to apply. However you identify or whatever your path, please apply if a position connects with your passions and interests. Come join us and help us build a company where we're all proud to belong!

Hi! We're LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley tech startups, and we're looking to bring on a part-time Social Media Manager to help us propel our growth.

Check out our careers page here: https://linkgraph.io/careers/

If you're smart, ambitious, and passionate about working for a tech company, we want to hear from you!

Responsibilities

• Manage a variety of social media accounts which include but are not limited to: LinkedIn, Twitter, Facebook, etc.
• Consistently create engaging content to promote brand awareness and increase visibility.
• Consistently correspond with LinkGraph's social media community of followers and commit to constantly growing that community.
• Research current market trends and propose opportunities to promote those trends on our platforms.
• Take ownership of organic and paid content across all platforms.
• Working closely with our Communications and Marketing departments to promote PR efforts, collaborate on social media campaigns, and support to outreach of company updates, image, and content.

This role is a part-time contractor position at about 20 hours a week.

Requirements

• Experience as a Social Media Manager.
• Experience or knowledge of SEO is a huge plus!
• High energy and ambitious.
• Strong written communication skills.
• A strong ability to navigate multiple social media accounts at once.
• Highly organized.
• Someone looking for a fast-paced startup culture to grow in.
• A positive attitude and willingness to jump into dynamic projects.

Life at LinkGraph

At LinkGraph, we are committed to enjoying life as we are to delivering best-in-class services and software. From community volunteer days, socially conscious initiatives, and team lunches and outings, our culture reflects our team's erse interests.

We're a growing team of erse professionals, however, we all share the same goals: to be a part of a company that's on the edge of digital marketing, to make the world a better place, and to have fun doing it. Our team culture is one of fast-paced innovation, where each person is empowered to take on their own ambitious projects, with the support of their teammates. 

Here's some insight into our core values:

• We assume positive intent.
• We have an “I can figure it out/Google it” attitude.
• We are initiative takers.
• We are adaptable and resilient.
• We have integrity.
• We are kind and thrive in collaboration.

We've got plenty of perks, but the biggest one is working with other energetic high-achievers. We are very proud of the kind, inclusive, and collaborative company culture we have built and have been very lucky to be recognized by both national and local industry leaders:

• 2022 Inc. 5000 List of the Fastest-Growing Companies in America
• Nevada's Top Workplaces - #1 Small Business (Under 150 Employees), Best New Ideas
• Best Start-Up Agency (U.S. Search Awards)
• Top B2B Companies (Clutch)
• Inc's On The Rise and Best Places to Work (Inc. Magazine)
• Great Place to Work Certified (Great Place to Work)

Rate: 

$15-25 an hour

Our CSR will assist clients with arrangements, reservations, changes, documentation needs, and miscellaneous needs.

Our Ideal Candidate:

• Becomes an industry expert and extension of our clients' needs

• Answers communication from prospective and return clients and assist them

• Supports current clients over the phone/text/email/messenger regarding arrangements, reservations, changes, documentation needs, and miscellaneous needs

• Assists current or prospective clients with questions or inquiries

Requirements:

• Ability to complete virtual training independently

• 10 days of virtual initial training = must be a self-starter

• USA ONLY

• Previous customer service or sales experience

• Excellent communication, phone skills, and phone etiquette

• Basic computer skills to include experience or knowledge Zoom, email, social media, texting

• You should be professional and positive and also possess a high degree of self-motivation and have the ability to work independently in your job

• Excellent time management and administrative skills with keen attention to detail

Equipment:

• Must have a computer/PC/MAC or SmartPhone with Chrome or FireFox

• Web camera

• Must have access to wired high-speed internet

Title: Workforce Management Real Time Analyst

Location: Chicago, IL/Remote

Helping the Everyday Consumer Build Financial Health

OppFi is a leading financial technology platform that powers banks to help the everyday consumer gain access to credit. Through our unwavering commitment to customer service, OppFi helps consumers who are turned away by traditional providers build a better financial path. OppFi is an Inc. 5000 company for five straight years, a Deloitte’s Technology Fast 500 , and the seventh fastest-growing Chicagoland company by Crain’s Chicago Business. The company was also named on Forbes America 2021 list of America’s Best Startup Employers and Built In’s 2021 Best Places to Work in Chicago. We welcome iniduals to join us in facilitating financial inclusion and credit access for everyday consumers to live the life they deserve.

OppFi is a team of caring, innovative, and inclusive iniduals with erse perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We want people to be excited to come to work every day and know you are a part of making a difference. Our company values guide us and create an open and collaborative culture where we hold the door, say what we see, do what we say, and dare to win together!

What you’ll get to do:

The Workforce Management Real Time Analyst will manage scheduling, workforce planning needs, schedule adherence, and workforce management (WFM) software. In this role you will determine appropriate staffing and adjustments required to meet service level goals. You will update information needed for Workforce Management tools and manage time off and schedule change requests while ensuring appropriate floor coverage.

• Manage advocate scheduling (including shifts, overtime, trainings, meetings, lunch breaks, absenteeism, vacation, etc.) to ensure daily service level goals are met.
• Analyze short-term scheduling gaps and partner with Stakeholders to recruit employees to fill the gaps.
• Monitor schedule adherence including performance variances and partner with the WFM Analyst to identify drivers affecting those variances.
• Manage workforce management software (update new hires, employee skill attributes, attrition, transfers, etc.)
• Perpetual Multi-tasking, working in multiple systems and watching multiple lines of business all day and communicating through multiple channels.
• Create scheduling rules in partnership with leadership.
• Assist the WFM analyst with creating the short-term forecasting models (volume, productivity, non-productive time, FTEs, etc)
• Facilitate shift change requests

What you’ll bring to the team:

• 1+ years of experience in a contact center environment
• 1+ years previous experience in a Workforce Management role as a RTA or Analyst
• Must be able to work evening shift
• Experience with Aspect or other WFM platform
• Demonstrates advanced decision-making and complex problem-solving skills, proactively gathering the right data from appropriate sources
• Advanced Microsoft Excel skills
• Ability to maintain composure in critical situations and communicate clearly with stakeholders
• Demonstrates an ability to analyze data and using it to drive decision-making and implement effective resolutions

Reports to: Manager of Workforce Management

Job Level: Analyst

The minimum salary for this role is $52,000. The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.

The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.

Define your career at OppFi

Define your career at OppFi

OppFi is committed to providing an exceptional employee experience from Day 1. Key new hire programs include Day 1 Orientation, training with your manager and team, lunches with our CEO and President, and an educational summit featuring presentations by our senior leaders. Throughout and beyond your first-year journey, you’ll have access to a variety of events focused on culture, inclusion, connection, and education. We want you to feel welcomed, informed, and valued for who you are and what you bring to our company.

• Day 1 – Month 3: Define Your Mission
  You’ll understand our company mission, values, and vision, and how your position at OppFi plays a part in that. With the help of your manager, you’ll set mission-aligned goals to make an impact in your role.

• Months 3 – 6: Define Your Belonging
  You’ll understand OppFi’s culture and know how to engage with and influence that culture.

• Months 6 – 12: Define Your Journey
  You’ll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at OppFi.

Compensation and Benefits

OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash and Urban Sitter. Dress code is casual.

EEOC Statement:

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

OppFi is committed to the full inclusion of all qualified iniduals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at:

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the “OppFi California Employee Privacy Policy”, which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/

**Please note we are currently only accepting applications from candidates with an existing right to work in the UK**

**Applications must include a cover letter so we can get to know you.**

-----------

What we're offering (we all know everyone jumps to this section first!)

• £32,000
• Share options so you can benefit from our success.
• 28 days paid holiday plus 8 bank holidays, and an additional 5 unpaid if you wish to take them.
• Flexible working - you can work from home, but it would be great if you could pop into from our Shoreditch office once or twice a week.
• Regular (optional) socials. In the past year we've lost at Hijingo Bingo, been awestruck at Cabaret and sampled plenty of East London's finest grub. 

Key responsibilities:

• Strive to delight all customers with prompt, accurate and empathetic technical support via the chatbot function
• Take ownership of assigned reported technical issues and follow through to resolution with the ability to research, diagnose, troubleshoot and identify solutions, sometimes working with other teams to do so
• Suggest improvements to our products / processes and work with other teams to define requirements and document those improvements
• Manage demo cloud accounts for GCP, Azure and AWS to assist with support collateral
• Document support issues and contribute to our knowledge base in the form of help articles, instructions manuals, FAQs, internal process etc – ensuring that content is always up to date

Technical skills / experience

• Be familiar with basic command and terminal usage in MacOS, Windows and Linux
• Have a basic understanding of: TCP/IP; firewalls, WAFs, IPS and IDS; the differences between external and internal networks; TLS/SSL; how to test whether a service is exposed to the internet
• Have basic knowledge of Cloud services (AWS, Azure and GCP)
• Have basic knowledge of security tools such as Nmap
• Have experience working for a SaaS company

The ideal candidate will:

• Have excellent command of written English language and the ability to communicate technical details effectively to people with various levels of technical competence and knowledge
• Have a resourceful and determined approach to problem-solving
• Have excellent interpersonal skills and be comfortable with client-facing calls
• Be empathetic and courteous – for some clients this is their first dip into cyber security and we want them to feel as comfortable and supported as possible

About Intruder:

Intruder is a fast-growing cyber security startup that's been through prestigious accelerators including CyLon and the GCHQ Cyber Accelerator. Intruder helps companies easily identify, track, and fix cyber security weaknesses, before they get hacked. Intruder has its headquarters in London, UK, and provides cyber security services to over 1,500 customers worldwide. Learn more about Intruder's growing services, team and our values.

Why join us?

Intruder is a dynamic and well-funded start-up operating in a thriving market. We're a small, but rapidly growing team that are passionate about the work we do and never miss a chance to celebrate the wins. You'll join the company at just the right time – we've established a product-market fit and things are really taking off!

Customer Experience Agent, Support

at K Health

Remote

Who we are:

K Health is a venture-backed, fast-growing start-up with a mission to use the power of shared knowledge to get everyone access to higher quality, more affordable health care. We’re looking for mission-driven iniduals to join our growing team and help us eliminate healthcare inequalities and build a better, healthier future for us all.

Named as one of FastCompany’s Most Innovative Health Companies of 2022 and to the 2021 CNBC Disruptor 50 list, K Health is using Artificial Intelligence (AI) to build the smartest digital healthcare platform in existence. Our data-driven app brings together the knowledge of thousands of doctors and the anonymous medical records of millions of people to help diagnose and treat what’s wrong. We offer a free symptom checker and 24/7 access to doctors to ask questions, refill prescriptions, get care for your kids, and more. Right from your phoneno insurance needed.

Since we were founded in 2016, K Health has raised over $270M in VC funding and our Series E funding round brought us to Unicorn status. Our current partners include the Mayo Clinic Platform, Anthem, and Maccabi Health Services.

About the role:

K Health’s Customer Experience team is growing and we are looking for someone who has a vast skill-set but a dedicated passion for excellence. We are hiring in Central, Mountain and Pacific Time zones.

You’re expected to become an expert on our product, eliminate any hurdles for users, and ultimately build brand loyalty through our Support organizations. As part of our support team, you’ll handle both phone and email inquiries in a timely manner with thoughtful, thorough responses. You’ll impart our company values through your interactions with our customers and will effectively capture user feedback to help us improve our product!

Be sure to check out our app on your android or apple store.

What you’ll do:

• Tackle a variety of issues with clients and resolve problems quickly
• Handle customer calls with empathy, active listening, and product expertise (20+ calls per day)
• Craft and customize emails using personalization while maintaining the brand voice
• Use solution driven tactics to troubleshoot issues to provide a seamless customer experience
• Actively listen to customer issues to diffuse or escalate as necessary
• Perform against challenging goals with a best-in-class team for the efficiency & quality of work
• Ensure the safety of our patients’ information by operating under HIPAA guidelines
• Accurately document customer feedback and issues using ticketing systems
• Autonomously handle customer requests with motivation and discipline
• Contribute to a positive and supportive team environment

What we’re looking for:

• You have 2+ years of customer service experience supporting a rapidly growing organization
• You have experience working for a fast growing and dynamic start-up
• You enjoy and take joy finding solutions to customer problems
• You are excited to help customers and passionate about changing the healthcare system
• You take ownership of customers’ issues and adhere to K’s processes and policies
• You are able to move quickly through systems without sacrificing attention to detail
• You are reliable and have a proactive, organized, and detail-oriented mindset
• You are experienced with Salesforce and G Suite, and other call center tools
• You have flexibility in your schedule and can work nights, weekends and holidays

Benefits & Perks:

• Work remotely in the US
• 20 paid vacation days & 5 sick days per year
• Stock options for every full-time employee
• Paid parental leave
• 401k matching up to 5%
• Commuter Benefits
• Competitive health, dental, and vision insurance options
• Digital healthcare solutions with OneMedical and LiveHealth
• Pet Insurance

Compensation Range:

• $18.00 Per Hour

K Health offers competitive compensation packages along with stock options based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate’s experience and expertise.

We’re deeply committed to building teams as erse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

K Health is proud to be an Equal Opportunity Employer and considers applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws.

Please note that our company has adopted a COVID-19 vaccination policy for our office-based employees to safeguard the health and well-being of our employees. As a condition of employment, our office-based employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

We are looking for a Junior Community Manager to help us promote the incredible people and technology in Cilium and eBPF. You'll work within Isovalent's community team to drive the impact of the open source projects we work with and contribute to. This is a great opportunity for someone with a passion for open source community building.

• Manage relationships with end users and developers to showcase Cilium’s role and Isovalent’s work in the open source ecosystem

• Use social media to promote community activities and content

• Work with the Development, Sales, and Marketing teams to make sure the Cilium and eBPF brand and content are relatable and resonate with the open source ecosystem around eBPF and our projects

• Work with the CNCF, eBPF Foundation, and other open source communities to build the Cilium brand through events, content, and other community activities

• Partner with our advocates to highlight Isovalent’s contributions to the open source community

• Promote the work of the Cilium community through various social media channels including the eCHO livestream, @ciliumproject, @ebpfsummit, LinkedIn and Cilium Slack

• Write, edit, format, and post content to the Cilium and ebpf.io blogs from both internal and external sources

• Reaching out to Cilium end users to engage on conference talks and case studies

• Help organize events, such as eBPF Summit; for example interacting with speakers to ensure they deliver content on time 

• Organize Isovalent's existing talk proposals, slide decks, and talks so they are reusable and discoverable both internally and externally

• Create engaging ways for the open source community to interact and grow with Isovalent - bring your ideas to the table

• Track effectiveness of outreach programs and use that data to inform strategy going forward

Isovalent is the company founded by the creators of Cilium and eBPF. Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of leading global organizations, including Adobe, AWS, Capital One, Datadog, GitLab, Google, and many more. Isovalent is headquartered in Mountain View, CA and is backed by Andreessen Horowitz, Google, and Cisco Investments.

• Demonstrable track record of engaging social media management, with a credible voice amongst a technical community
• Familiarity with managing content on media platforms like YouTube; experience editing videos and images is a plus
• Understanding of open source communities - the ideal candidate will already be participating in some way with the CNCF or one of its projects
• Great written English, with the ability to proof-edit other people's written content
• Well-organized and self-disciplined

About Grabyo

Grabyo is the video platform built for live, social, & mobile. Our cloud-based platform removes the traditional complexities of professional video production and distribution, and empowers digital and broadcast teams to easily manage content creation and monetization across social, OTT, & broadcast channels.

Grabyo launched in 2014 and currently works with over 170 premium broadcasters, sports properties and digital publishers around the world, including NFL, NASCAR, WWE, UFC, PGA Tour, Univision, Showtime, Big Ten Network, PBS, Ironman, The Premier League, La Liga, ATP, AELTC Wimbledon, Real Madrid, FC Barcelona, Chelsea FC, BT Sport, The FA, and IGN.

Grabyo is a privately held company with offices in New York, Los Angeles, Miami, Sao Paulo, Singapore and London. For more information on Grabyo, visit http://about.grabyo.com/

Role Responsibilities:

As a Director, Customer Success, your role is to ensure Grabyo customers are deriving value from Grabyo’s platform and achieving their desired goals and objectives using the platform. You will own the day-to-day customer relationships, manage onboarding, provide training, drive adoption and usage of the Grabyo platform and work closely with the Americas sales team to ensure the successful renewal of the customer.

The Director will also work closely with the regional commercial team, managing Grabyo’s existing key accounts and potential new customers across the region. The key objective of this role is to be the customer’s trusted advisor; gaining a deep understanding of each customer’s needs and how Grabyo’s tools and services can influence their business objectives.

You will need to develop a detailed knowledge of the Grabyo products and work closely with internal teams to meet clients’ expectations and contribute to the continual growth of Grabyo, including:

• Supporting the Americas commercial team on product demonstrations, customer onboarding and training.
• Listening and understanding our customers' current and future requirements and working with our Product Management Team to help prioritize these on the Grabyo product roadmap.
• Maintaining a strong relationship with the Customer Support team in LA, London and Singapore.
• Identifying relevant new client projects and growth opportunities for Grabyo in the region.
• Support in contract renewal processes with assigned clients.
• Acting as a main contact and escalation point for our customers, assisting a good working relationship with the Grabyo support team.
• Working with Marketing to develop Grabyo’s client case studies and press portfolio.
• Driving Grabyo’s Customer Satisfaction Program; ensuring that agreed KPIs are met.
• Fulfilling other Customer Support tasks where necessary

Requirements

Requirements:

• The ideal candidate will thrive in a high-energy, start-up culture and look for new ways to create value for the business and the team
• 5-8 years experience in similar client facing, customer success, project management or account management roles
• Fast learner, eager to grow a career at the cutting edge of technology and content
• Keen to deepen knowledge and understanding of Grabyo’s business operations
• A passion for broadcast media, digital media, social media and content
• Strong integrity, intelligence and can-do attitude
• Structured, methodical and detail oriented
• Ability to work autonomously as well as being a team player
• Develop strong and productive working relationships with clients
• Excellent written, presentation and and verbal communication skills
• Bachelor’s degree or similar
• A love of sports, entertainment, or news is a bonus
• Ability to speak Spanish

ReturnLogic is on a mission to become the operating system of returns for modern ecommerce retailers. Our Software-as-a-Service platform helps retailers optimize their product returns strategy, improve the customer experience, and drive bottom line growth.

Our team is intrigued by, and inspired to hire, problem solvers who have a core “can do” attitude, a vision of “what can be, instead of what has been” and who want to build on a history of hard work, ethics, and the pursuit of excellence in every aspect of their daily work.

Customer Success at ReturnLogic is a critical part of our success and the success of our customers. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations.

We are looking for a CSM who is passionate about providing the best experience to customers who are scaling their businesses with ReturnLogic. This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in ecommerce. We are very interested in iniduals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve returns challenges for customers using our software.

How you will make a difference:

• Be passionate about customer success and establish yourself as the trusted advisor for 60+ customers.
• Devise strategies to help increase revenue for all your customers through the ReturnLogic platform.
• Onboard new clients, so they are set up for success, continually provide proactive strategic advice and guidance, respond to client questions in a timely manner, provide ReturnLogic best practices to ensure clients are achieving their business goals.
• Proactively review customer dashboards, address any open issues, and ensure consistent messaging and appropriate escalation.
• Keep customers up to date on product releases and new features.
• Contribute feedback to Product/Engineering on product improvements to enhance customer engagement.
• Work to set priorities and establish a technical health plan for open problems and resolve issues in a timely manner.
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals.
• Document troubleshooting and problem resolution steps.
• Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion.

Requirements

• 2+ years of account management experience with a track record for building and nurturing relationships.
• Experience explaining how to reach key goals using software with end users.
• A track record for creative problem solving for customers and end users.
• Experience in ecommerce operations or advising customers on returns strategy.
• Comfortable discussing account renewals, and cancellations.
• Thrives in a collaborative environment.
• Excellent organizational and project management skills.
• Excellent communication skills via phone, video conference and email.
• Curious and eager to learn.
• Able to adapt in a quickly changing environment.
• Experience with: Microsoft Office Suite, Sharepoint and PowerPoint.
• Track record managing customer relationships through HubSpot or similar CRMs.
• Experience using E-Commerce platforms a plus.

Benefits

• Half Day Fridays (through end of 2022)
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance
• Paid Time Off (Vacation, Sick & Public Holidays)
• Paid Family Leave (birthing and non-birthing parents)
• Short-Term & Long-Term Disability
• Training & Development
• Work From Home

Salary Range:

• $65,000 to $75,000

About Us:

We’re a company led by start-up people that like solving problems and building things. The leadership team is transparent and engages every last employee in the strategy, objectives, targets — and results.

At ReturnLogic we value the unique backgrounds, experiences and perspectives each team member brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

At Vouched we are building a powerful identity verification platform to provide worldwide access to life’s most critical services, including healthcare, benefits, and financial services. Vouched makes identity verification easy with a combination of a patent-pending AI cloud solution, APIs, and at the edge ML.

• Verify thousands of people every day across multiple countries and industries providing access to critical services
• Serve fast-growing startups, unicorns, and large enterprises, with a focus on providing fast, easy integration for developers
• Run on a modern cloud infrastructure powered by automated integration and unit testing, provisioning, deployments, monitoring, and notifications
• Drive to own the market and deliver a world-changing client and end-user experience

We are looking for a Customer Success leader to join and be a key member of the growing GTM leadership team at Vouched. In this role, you'll act as player-coach as we build the team responsible for customer advocacy, retaining and growing major existing accounts, supporting the growth of our technical documentation, partnering with our Solutions team, and overall post-sales strategy. You and your team will be the face of Vouched as you lead customers through their post-sales journey, with an aim of delivering the highest-level of service in the IDV space.

• Build, lead, and develop a CS team
• Help identify and recruit key talent within and outside the IDV space
• Develop and implement Account Management practices and tools
• Develop and execute overall and customer-specific account retention and growth strategies
• Keep leadership and cross-functional teams up to date on customers’ product priorities
• Demonstrate Vouched value to customers on an ongoing basis
• Act as the voice of the customer internally to support the organization with preparation for customer interactions, prioritization, and and product roadmap
• Work as a part of the larger team; we’re all building this together

Requirements

• BS/BA required
• At least five years experience in Customer Success or Strategic Account Management
• At least one year of experience leading Success or Strategic Account teams
• Experience in developing and implementing Account Management best practices, procedures and tools
• Experience building or helping to build teams
• Critical thinking and strategic view skills
• Exceptional communication and interpersonal skills
• Willingness to quickly adjust and contribute to evolving needs, structuring, and planning
• Outstanding negotiation, challenger selling and consultative sales skills
• Demonstrated experience navigating large client organizations and executing enterprise renewals and upsells
• Proficiency with SalesForce or other CRM software
• Comfort with up to 50% travel, post-COVID—this is a remote role, with travel as required
• Startup experience preferred

Benefits

• Flexible paid time off
• Healthcare
• Vision
• Equity compensation
• Flexible remote, work-from-home arrangements
• Parental leave

This is a remote role - however, you must be based in the US (US work authorization required)

We are seeking an outgoing inidual for our Administrative Assistant position!

Your Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for and reporting purposes
• Provide feedback on call issues

• High School Diploma or equivalent
• 6 months Customer Service experience minimum (not required)
• Be proficient in PC operation and navigation
• Have excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast paced environment
• Ability to stay composed and objective
• Strong listening skills

Requirements for working remotely:

• High Speed Internet required
• Dedicated workspace
• Able to navigate and use a computer
• Cell phone - calling and texting

• Very Flexible environment/schedule
• Working with little or no supervision
• Work remotely from your home

Customer Service Specialist

Remote

Full Time

Experienced

CafeMedia is looking for a Customer Service Specialist to join the AdThrive team. You’ll work collaboratively as a Customer Service team member helping to drive customer loyalty by ensuring we’re delivering an amazing experience in every interaction we make.

Your work will help us build crucial new capabilities to continually make things better and allow us to advocate for our customers. We’re looking for exceptional communicators who want to help build a world-class team to further our mission to create a creator-first future.

From overseeing payment-related and general support inquiries to helping support our growing business, you’ll take our award-winning customer service team to new levels.

You’ll also be dealing with various support cases and customer interactions in this role. You’ll bring data and technical information to life with deep empathy for our customers and a knack for distilling complex communications into clear, compelling messages.

What you’ll be doing

• Craft thoughtful and knowledgeable answers to questions received via our email ticketing system (Zendesk) using effective, on-brand messaging.
• Support customers on various topics, including payment issues, customer dashboard questions, internal account transfers, and other product support needs, ensuring happiness and satisfaction in every interaction.
• Use research skills and collaborate with internal teams to solve customer issues.
• Collect customer feedback for Customer Service, Product, and Leadership teams.
• Escalate technical issues and product bugs to the appropriate Engineering teams.
• Help improve our customer and internal support team resources, including writing and editing canned responses, adding to our knowledge base, and making suggestions for improving processes.
• Cross-training on other Customer Service responsibilities, and helping with various tasks, projects, and process documentation to help support our growing team.

The skills and experience you’ll bring to the job

• 2+ years in a remote customer-facing role using Zendesk or similar ticketing software, with a genuine desire to help others solve problems and succeed.
• A strong communicator with excellent writing and editing skills and a passion for crafting clear and concise explanations.
• Experience writing and/or collaborating on customer-facing knowledge-base articles and internal training articles.
• An organized, creative problem solver able to prioritize an ever-changing queue of customer issues.
• Analytical thinker with strong interpersonal skills, collaborative mindset, and willingness to learn new things.
• Experience implementing new support workflows and processing
• Ability to adapt to change in a fast-paced, evolving industry
• Patience, grace, a sense of humor, and some moderate GIF-sharing abilities

Bonus

• Experience supporting customers with international payment-based needs
• Previous experience supporting online creators
• Experience using Salesforce CRM, Confluence, or Monday a plus!

About CafeMedia

CafeMedia’s mission is to build a creator-first future. We empower the world’s best creators and independent publishers to grow thriving businesses for the long term. Under our CafeMedia and AdThrive brands, we manage digital advertising sales and technology and a growing number of services for more than 4,000 creators and independent publishers. We make it easy for them to focus on what they do best produce great content.

Our passion and expertise have made us a leader in advertising and creator services. Today we rank as the 9th largest digital property in the U.S. and #1 in Food, Home, and Lifestyle–with a reach of nearly 188M monthly unique visitors in the U.S. alone.

The base salary range for this position is $40,000-$60,000. The range provided is CafeMedia’s reasonable estimate of the annualized base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, geographic location, knowledge, skills and abilities.

To learn more about working at CafeMedia, visit: https://cafemedia.com/careers/

CafeMedia is committed to ersity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We encourage candidates from all backgrounds to apply. CafeMedia is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For iniduals with disabilities who would like to request an accommodation, please reach out to a member of our recruiting team.

Mosey makes employment compliance a breeze so fast-growing companies can hire and operate anywhere—without the administrative burden.

What's so hard about hiring people in multiple locations anyway?

Each country, state, and municipality has its own employment requirements that need to be maintained on an ongoing basis. Those requirements span HR, tax, accounting, and legal which is complicated and requires deep expertise. As a result, keeping up with the differences and the sheer volume of obligations makes hiring people in many locations expensive and painful.

The Role

The Customer Success team helps new users onboard to Mosey and realize the fullness of our platform. You’ll work hand-in-hand with users to configure new accounts, assist with onboarding, and put together walkthroughs. We are looking for someone who builds strong relationships and loves helping users solve their mission critical challenges.

Responsibilities

• Assist new users with onboarding and meeting their goals

• Assist with updating billing and invoicing

• Write user communications and onboarding roadmaps

• Schedule quarterly check-in calls

• Help users adopt new features

• Provide support to users triage requests

Capabilities

• Excellent communicator, verbal and written

• Analytical thinking, ability to break down problems into parts

• Strong project management skills

• Learns new skills and problem domains quickly

Requirements

• 2+ years experience working in sales, operations, or related function

• Experience working at an early-stage startup or eagerness to learn

• Previous experience working directly with customers

• Strong connection with the mission of the company

Our operating principles:

• Pursue knowledge

  Lead with curiosity, reject bad explanations, and create objective knowledge with a tradition of conjecture and criticism.

• Writing is thinking

  Many seemingly good ideas don’t survive closer inspection when written down. That doesn’t mean you shouldn’t try, it’s precisely why you should.

• Exude warmth

  Build a working environment that is welcoming and supportive. Others will want to gather around you.

• Be ambitious

  We can do more than we think with imagination and resolve. Solving important problems requires it.

Our benefits:

• Competitive compensation with material equity ownership

• Health insurance including medical, dental, and vision

• Mosey pays 100% of your employee premium

• 3 weeks vacation

• 8 Paid Company Holidays

• Paid Family Leave

• Opportunity to join a erse, passionate, and fun team at a pivotal time in the company’s lifecycle

• Remote first (continental US)

Who We Are:

Zearn is the nonprofit educational organization behind Zearn Math, the top-rated math learning platform used by 1-in-4 elementary students nationwide. Zearn Math supports teachers with research-backed curriculum and digital lessons proven to double the learning gains of a typical year of instruction. Zearn Math instructional materials - including 400+ hours of digital math learning - are free for teachers and families. Zearn also offers school- and district-wide licenses and professional development to support implementation. Everything Zearn does is driven by the belief that every kid can be a math kid.

Learn more about us at https://about.zearn.org/.

As a Customer Support Analyst, you will deliver exceptional customer service to help teachers, coaches, school, principals, and district administrators adopt and use Zearn Math. If you thrive in a dynamic environment, pick up new technology quickly, love learning how things work, and are an effective communicator then we’d love to meet you. This is a unique opportunity to play a critical role in a fast-growing and widely loved organization - that is dedicated to ensuring all children love learning math.

What This Role Will Do:

• Provide support to over 250,000 educators
• Develop deep expertise in the Zearn Approach to Teaching and Learning, and apply that expertise to support customers with using our curriculum, classroom model and professional development
• Act as the voice of Zearn in customer conversations across email interactions, authoring guidance that is clear, compelling, and helps educators use Zearn Math
• Use data to inform proactive guidance provided to customers, finding a way in every interaction to provide extra support and help based on a customer’s specific situation
• Work with Engineering counterparts to identify, replicate and report product bugs, issues, and outages
• You're a great listener, you work to deeply understand other people's perspectives, and you actively think about how you can help them achieve their goals
• Respond to 10+ support tickets per hour answering technical, account, and product related questions

What You’ll Bring to the Role:

• Bachelor’s Degree required
• 1+ years of customer support experience
• Excellent written communication, organization skills, and attention to detail
• The ability to speak and write Spanish is preferred but not required
• A true passion for helping people and creating positive customer service experiences
• Commitment to Zearn’s mission of ensuring that all students learn and love math
• Desire to join an entrepreneurial, fast-paced environment at a high-growth organization

Location:

This role is remote, but you may be asked to travel to our New York City office periodically for team building when it reopens.

Compensation & Benefits:

We offer a competitive benefits package, including comprehensive medical, dental and vision plans, short- and long-term disability, life insurance, 401K matching, parental leave, and a generous PTO policy.

To Apply: https://apply.workable.com/j/CCF57686D1

Zearn is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.

Keeper is hiring a rock star Consumer Support Specialist to join our successful, highly collaborative B2C support team. This can be a 100% remote position!

Join one of the fast growing Cybersecurity companies and gain valuable skills while supporting and guiding our consumer market in this pivotal role!

About Keeper

Keeper Security, Inc. ("Keeper") is transforming the way organizations and iniduals protect their credentials, secrets, connections and sensitive digital assets to significantly reduce the risks of identity security-related cyberattacks, while gaining visibility and control. Keeper is the leading provider of zero-trust and zero-knowledge security cloud services trusted by millions of people and thousands of organizations for password management, secrets management, privileged access, secure remote infrastructure access and encrypted messaging.

Keeper's products are the highest-rated in the industry across G2, Trustpilot, PCMag and U.S. News & World Report. For the last several years, Keeper has received several InfoSec Awards from Cyber Defense Magazine for its cybersecurity enterprise software. Keeper is SOC 2 and ISO 27001 certified, FIPS 140-2 validated and FedRAMP Authorized. Keeper is backed by Insight Partners, a leading venture capital and private equity firm with $90b AUM.

About the Job / About the Team

Shift: Wednesday - Sunday

Hours: 8:30am to 5:00pm CST

Join a close knit group of Support Specialists who are crushing it in our industry's space. The Consumer Support Specialist answers / follows up on inbound calls, chats, and emails from Keeper Security’s Consumer customers to provide a high level of service, ensure customers understand product features and benefits, and also provide accurate product and service information. You're a top candidate if you:

• Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner
• Recognize, document, and alert management of trends in customer calls, chats or emails
• Are passionate about proactively identifying product improvements, identifying and reproducing bugs and escalating to management
• Love applying a positive and professional attitude and image for all internal and external customers
• Can maintain quality in a fast-paced environment
• Want to uphold company policy and procedures
• Excel at maintaining confidentiality
• Follow outlined procedures as they pertain to support team guidelines
• Are comfortable performing other functions as assigned by management

Requirements

• Associate Degree or equivalent work experience
• Must have at least one-year experience in customer support
• Hands-on Proficiency in Microsoft Office Suite and GSuite
• Proficiency working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems.
• Must have strong keyboarding skills - i.e. 40+ wpm
• Must be polite, organized, punctual and detail oriented
• Excellent in-person, phone and written customer communication skills
• Proven experience succeeding in a high volume work environment
• Ability to manage time effectively and work independently
• A self-motivated, curious learner and a team player

Preferred:

• Speaking another language such as Italian, German, Japanese or Portuguese is a plus
• Prior experience in software support is a plus
• 2+ years of experience working in call center environment is preferred
• Ability and desire to work a flexible schedule
• Bachelor's Degree is preferred

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate ersity and are committed to creating an inclusive environment for all employees.

Classification: Non-Exempt

Location:  International, Anywhere; 100% Remote; Freelance

Remote Sales and Customer Support for Major Cruise Line – Work from Home

To all those who start planning the next vacation as soon as you return home, this one’s for you.

A well-known Cruise Line company is ramping up customer support to assist callers with planning and booking trips, in addition to handling questions and other requests.

The Arise® Platform presents the perfect opportunity to connect with this company, among other leading brands, so you can service their customers – from the comfort and safety of your home. Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform.

This type of flexibility means you take control of your income, your schedule, and get to work wherever it suits you – plus you get to help families plan their vacations!

Did someone say “vacation?”

What’s more, this unique opportunity comes with perks. Once you’ve serviced this client for at least 90 days, you may be eligible for a Family & Friends discount on your own personal cruise travel!

So. Much. Winning.

Benefits of signing up to use the Arise® Platform: 

• Work from the comfort and convenience of home
• Schedule work around your life, family and priorities
• Save money, time, and headaches by avoiding rush hour and commuting costs
• Earn money on your terms, on your schedule.

A day in the life using the Arise® Platform to provide Cruise Customer Support from home:

• Inbound calls for assistance with bookings from client’s customers and client’s travel agent partners.
• Possible outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.

What It Takes To Succeed:

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations. Excellent written, listening and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign-up and run your own customer support business or work as an agent for a Service Partner company already on the platform.  Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

About Arise:

Arise connects small call-center businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service.  YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you’re the boss.

Learn more at AriseWorkFromHome.com

**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise®.**

Location:  International, Anywhere; 100% Remote; Freelance

Work-From-Home Opportunity Servicing Clients for Leading Medical Transportation Company

Make some extra cash by supporting customers for a leading medical transportation company. This exciting customer service opportunity is perfect for those who can patiently deliver caring, compassionate service– all while working from the safety of your own home, using the Arise® Platform!

The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the Platform, you can provide remote customer support; earning income while saving money on costs associated with working outside of the home.

The Arise® Platform has various well-known clients immediately available on the platform — including this opportunity with a medical transportation company — you can start earning money in a few weeks.

Benefits of signing up to use the Arise® Platform: 

• Work from the comfort and convenience of home
• Schedule work around your life, family and priorities
• Save money, time, and headaches by avoiding rush hour and commuting costs
• Earn money on your terms, on your schedule.

A day in the life using the Arise® Platform to provide Medical Transportation services:

• Taking calls and answering questions from callers in need of Medical Transportation Services.
• Coordinating, updating, cancelling, and confirming appointments.
• Engaging with a wide demographic of callers.
• Servicing as an extension of the Medical Transportation Company as their representative, delivering exemplary customer service.

What It Takes To Succeed:

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations. Excellent written, listening and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign-up and run your own customer support business or work as an agent for a Service Partner company already on the platform.  Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

About Arise:

Arise connects small call-center businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service.  YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you’re the boss.

Learn more at AriseWorkFromHome.com

**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise®.**

Community manager with experience managing multiple NFT communities from Pre-Mint and Post-Mint on Twitter & Discord.

Skills Required:

• Discord Moderation
• Creating and Organizing New Servers
• Securing Servers with 2 Factor Authentication
• Integrating Verification Bots (e.g. Collab.land / whop)
• Integrating Managment / Engagement Discord Bots (e.g. Mee6, wickbot, RP etc.)
• Community Building
• Twitter Community Management
• Hosting Twitter Spaces
• Targeting KOLs / Influencers
• Twitter Raids
• Hosting Discord AMAs

Experience Required:

• 3+ NFT communities as either a manager or mod

Location:  International, Anywhere; Freelance

Get a jump on next year’s bills by providing Customer Support to Intuit TurboTax customers.

Boost your budget by working from home on a flexible schedule you create.

Earn extra money by providing personalized support for customers using Intuit TurboTax, focusing on process-related questions, data entry, and navigation assistance for users.

Financial or tax prep experience is not needed to assist customers with troubleshooting and general tech support. This work-from-home opportunity is available right now on the Arise® Platform.

The Arise® Platform is an online portal that connects you to remote customer service opportunities with well-known brands. Through the platform, you have the option to work for yourself or for someone already established in the network. Servicing through the Arise® Platform offers you the ability to be your own boss — the choice to work whenever you want, as much as you want.

Benefits of signing up to use the Arise® Platform: 

• Work from the comfort and convenience of home
• Schedule work around your life, family and priorities
• Save money, time, and headaches by avoiding rush hour and commuting costs
• Earn money on your terms, on your schedule.

A day in the life providing service for Intuit TurboTax customers:

• Helping customers use Intuit TurboTax Software over the phone, and through one-way video chat and screen sharing
• Researching, navigating and locating answers for customers on tax preparation by referencing webpages and resources
• Analyzing and researching tax matters to determine an appropriate course of action for customers
• Documenting all issues, resolution and follow up actions

What It Takes To Succeed:

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations. Excellent written, listening and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign-up and run your own customer support business or work as an agent for a Service Partner company already on the platform.  Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

About Arise:

Arise connects small call-center businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service.  YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you’re the boss.

Learn more at AriseWorkFromHome.com

**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise®.**

Title: Customer Experience Associate (Contract)

Location: Remote (United States)

#KeepGrowing with Nutrafol

Come grow with us. We’re a growing company. Everything we do, we do to help people grow into the best version of themselves.

As the pioneers of hair wellness, we create natural, clinically effective solutions for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets the root causes of hair thinning using a patented blend of medical-grade botanicals — and is recommended by over 3,000 physicians and hair professionals for trusted, reliable results.

We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too — by embracing iniduality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.

Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.

About You

We are seeking a remote Customer Experience Associate (contract-to-hire) to join our rapidly growing team to provide a high-level and empathetic customer experience!

In this role, you will play an active role in enhancing the overall customer experience, and team efficiency. This is an excellent opportunity if you are a creative problem solver, team player, and critical thinker.

Responsibilities

• Answer customer calls and reply to email inquiries in a fast-paced environment.
• Act as a point of escalation for complex customer and process issues.
• Resolve high-priority customer escalation.
• Assist customers with navigating the Nutrafol website.
• Become an expert on our product.
• Think quickly on your feet to customize creative solutions.
• Prioritize daily tasks and direct assignments to aid in maximizing efficiency.
• Manage Ad-hoc projects as needed.
• Take on additional responsibilities and training to improve overall customer experiences.

Requirements

• 1-3 years in a customer experience-related role; e-commerce or startup preferred.
• Proficient using platforms such as ZenDesk, Salesforce, Microsoft Office and Google Workspace products.
• Stellar written and verbal communication skills you aren’t afraid to hop on the phone, write an email, or send a chat to help a customer.
• Demonstrated positive approach toward customers.
• You have a passion for understanding problems and are solution-oriented.
• You have a head for science as it pertains to health and wellness.
• You are a self-starter with an entrepreneurial spirit! You’re ready to jump in no job is too big or too small.
• You’re a people person and you truly enjoy making someone smile.

Please note that contract hires are not currently eligible for benefits; the benefits listed below are for your reference and applicable only if a contractor converts to a permanent, salaried position.

Perks & Benefits

• Fully remote work experience, including a one-time allowance for home office setup
• Comprehensive medical, dental, and vision package, including FSA program
• 401K with 50% match
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
• Monthly wellness stipend
• Monthly work from home stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Virtual happy hours, yoga, and meditation sessions throughout the year
• Free meditation app membership (Headspace)
• Free Nutrafol subscription
• Pet insurance and benefit programs

California residents may review our CCPA notice here.

We are looking for a talented community manager who is passionate about video to help us build Synura, a collaborative video planning and editing app that helps streamline your creation flow and offers automatic, AI-powered edits. Our vision extends all the way out to being able to apply edits, splices, and add on-screen elements based on natural language prompts, but we're starting with features around helping plan their videos and do basic post-processing. You should be passionate about the future of video and streaming, and the technology that enables it. In this role you will work closely with our customers, product designer, and CEO to help build a community and ensure the voice of our users makes it back into the product.

Base compensation range: 4,500-6,000 USD/month. This role is fully remote.

• Build up and interact with a new user community of people passionate about producing videos and building their own successful video channels
• Operate the company's social media channels and help moderate our Discord
• Create monthly videos using Synura (and other tools) to be shared with the community and on social media
• Help advocate for the voice of the community in partnership with design and product

• 3-5+ years of community management experience
• 1-2 years of regular (at least monthly) video production. Can be professional experience or via a personal YouTube or TikTok channel, for example.
• Location is flexible, but working hours must align roughly with GMT-5 (US Central) to GMT+3 (Eastern Europe)

• If you have experience coaching new TikTokkers or YouTubers, or running your own video channels, that's a huge plus.

• We are an all-remote company with a erse, global team.
• You'll be the first marketing/community hire, so can establish the processes you believe are most important.
• Small but passionate and talented team.
• Async workplace, so you will not get Zoom fatigue or have to attend daily standups.
• From the very outset, we’re building the company with remote in mind, so everything is well documented and your onboarding will be smooth.
• Heavy hitters in the team - we have people who worked in high-profile roles at Gitlab, Nike, Datacamp, and more.

• Interesting work that you can share with the world.
• A competitive salary and benefits, at an inclusive company with great values that respects your personal life.

You can see the complete hiring process flow, candidate FAQ, and other information on the recruiting page of our public handbook.

If you are passionate about video and streaming technology, but aren’t 100% sure if you meet all the qualifications, go ahead and apply and let’s talk.

At Synura we're passionate about video. We help people create amazing video content by orchestrating the production process and providing a suite of automatic editing capabilities, no technical experience is required. Check out our home page, about us page, GitLab project, and public handbook (which includes our values and company direction) for more info.

The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion and determined by a myriad of factors, including, but not limited to, years of experience, depth of experience, and other relevant business considerations. The company also reserves the right to amend or modify employee perks and benefits.

Synura, Inc. is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Shopify is hiring a remote Bilingual Customer Service Specialist - Fluent in Swedish. This is a full-time position that can be done remotely anywhere in Ireland.

Shopify - Best eCommerce platform made for you.

Brex is hiring a remote Director, Support. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Brex - The financial OS for the next generation of business.

About Us:

VisibleThread is a growing technology business that is expanding at a rapid rate. Our Language Analysis Platform changes the way organizations do business by reducing risk, improving efficiencies and ensuring compliance.

We’re on track to double in size over the next year. To help us achieve our growth, we are looking for new talent to join our team. Our solution is a Language Analysis Platform powered by data and designed for large corporations. Some of our major customers include Boeing, Lockheed Martin, and the Canadian Government, to name but a few.

Our team:

We hire energetic, creative, and passionate people who can work together to drive serious value for our customers. A career with VisibleThread is both rewarding and challenging. We are a fun team, with a flat structure and we offer fantastic career development opportunities to grow within our organization as we expand.

VisibleThread’s Customer Success Managers [CSMs] are a critical part of our customer-facing team. The CSM serves as the primary point of contact for customers and manages all elements of the business relationship with their named accounts post-sale.

The Customer Success Manager must be technically savvy, with demonstrated experience in presenting software solutions and explaining business outcomes from the use of software. The ideal candidate will come from a growing SaaS business, with €20m + ARR.

Typical Day-to-Day Responsibilities include:

• Drive customer adoption of VisibleThread’s solutions
• Manage and nurture relationships with our prospects and customers
• Advocate for customers internally by providing continuous feedback to VisibleThread's Sales, Marketing, Product, & Engineering teams
• Conduct regular account reviews and continuously prove ROI to our customers
• Consult on best practices, workflows and management business reviews
• Develop multi-level relationships throughout customer organizations, serve as a trusted advisor to executives & key stakeholders
• Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution
• Ensure customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans
• Manage a pipeline of upcoming renewal opportunities & consistently achieve monthly and quarterly revenue retention targets
• Drive customer upsells by identifying new ways to grow and expand our customer accounts
• Manage and reduce customer churn and present Customer Success KPIs to the Exec team on a monthly basis
• Work closely with Marketing to deliver webinars, blogs, podcasts, white papers and other useful content to constantly promote the value of the VT Products
• Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience

Requirements

• 4+ years in client-facing or account management roles for software companies or other relevant experience
• Prior experience in a growing SaaS business
• Deep commitment to customer success - satisfaction is not good enough
• Analytical by nature with a knack for solving real-world business challenges
• Proficient in Excel and Salesforce
• Familiar with industry terminology, strategies and best practices
• Experience in managing high volumes of customers simultaneously (100+)
• Excellent written and oral communication skills with a wide range of audiences
• A bias towards action and an ability to work independently and as part of a distributed remote team
• Strong interpersonal skills and experience building strong relationships
• Innovative and assertive
• Strong organisational and time management skills
• A self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption

Benefits

• A supportive place to work with incredible teams worldwide
• Genuine career progression opportunities
• Attractive remuneration package
• 100% paid private medical insurance
• Flexible working schedule
• Monthly “all hands” and other team-building events
• Competitive annual leave entitlement

nClouds is a certified, award-winning provider of AWS and DevOps consulting and implementation services. - AWS Premier Consulting Partner. - We are an integrated team of skilled engineers, architects, developers, project managers, and sales & marketing professionals who are passionate about software excellence, innovation, and client success. We work with organizations of all sizes, in all industries, including some of the coolest startups and growth companies in Silicon Valley.

Support Engineer is a junior-level position in nClouds Oncall Support Services team and is assigned to the engineer who has completed the initial training and probation phase. Support Engineer is directly responsible for handling alerts and tickets for the assigned clients and works under the supervision of the Senior Support Engineer.

• First level of responder to client’s infrastructure issues, alerts, tickets and queries.
• Ensure in-time response to client’s alerts, tickets and queries within agreed upon SLA.
• Ensure manning of the alert management system (PagerDuty) during his/her shift.
• Assist Senior Support Engineer in building and maintaining Runbooks of the assigned clients.
• Create Root Cause Analysis Reports (RCAs) for major incidents that occur during his/her shift.
• Assist Senior Support Engineer in configuring and maintaining monitoring and alerting platforms for the assigned clients infrastructure.
• Assist Senior Support Engineer in training Trainee Support Engineers.
• Complete assigned training and certifications.
• Actively participate in Demos and write blog posts.

• Good understanding of basic cloud concepts.
• At least 1-year hands-on experience with some basic to intermediate level skills on Linux/Unix-based OS.
• Basic to Intermediate level knowledge and some hands-on experience with AWS services like VPC, EC2, CloudWatch, CloudTrail, IAM, RDS, ECS/EKS, Lambda, Opsworks, VPN, etc.
• Basic to Intermediate level knowledge of Shell/Bash scripting.
• Hands-on experience and basic knowledge of Monitoring tools like Nagios, Icinga, datadog, NewRelic, Cloudwatch, etc.
• Hands-on experience and basic knowledge of logging tools like AWS Cloudwatch logs, Papertrail, Datadog Logs, sumologic, etc.
• Basic experience in using Alert Management Systems like PagerDuty, Opsgenie or VictorOps, etc.
• Understanding of concepts like DevOps and SRE.
• Ability to rotate in 24/7 shifts, including weekends.
• Ability and hunger to learn new technologies quickly.
• Excellent written/verbal English language communication skills.

What to Expect:

First Week

• Start with the onboarding process incorporating you into the Support Team.
• Set up all your accesses and security policies.
• Learn about nClouds practices, values and solutions
• Meet the team and get familiar with team’s schedule
• Complete onboarding process.

First Month

• Complete all assigned trainings
• You are assigned to a team and required access is arranged
• Knowledge transfer sessions with Team Lead and Senior Engineers.
• You are added to client communication channels and also given access to client runbooks and documentation.
• Get assigned to PagerDuty schedules and start taking alerts under supervision of Senior Engineers / Team Lead.

First 3 Months

• Become fully ramped up and integrated into the team.
• Start taking ownership of assigned clients and ensure timely acknowledgement and resolution of assigned alerts.
• Assist senior engineers in investigation and creation of post-incident Root Cause Analysis (RCAs)  documentation
• Actively participate in creation and maintenance of client Runbooks and related documentation.
• Participate proactively in internal nClouds activities like Friday Demos and regularly contribute to nClouds blog posts.

First Six Months

• Start taking ownership of the Support team’s practices and procedures and actively participate in their improvement.
• Take full ownership of assigned clients and ensure all required documentation is up to date.
• In collaboration with senior engineers and SRE team, propose and implement automation of repetitive tasks to reduce/eliminate toil
• Actively participates in meetings and other activities relating to defining, implementing and tracking team’s OKR goals.
• Get accreditation of your skills by gaining relevant certifications.

Please apply only if you have at least 1 year of relevant experience and if you are good at supporting customers on their queries or helping customers to solve their technical issues. 

Advancing healthcare through data science is our mission. Delivering high impact, intuitive technology and analytics is our passion.

The ArborMetrix Customer Success Manager works with our clients to ensure a successful, long-term business relationship, centered around ArborMetrix’s healthcare performance-measurement and analytic web applications. These applications help our clients optimize the quality and cost-efficiency of hospital and specialty care.

This role is responsible for managing successful client relationships that result in client renewals and growth. The Customer Success Manager will work closely with the project management and product teams to ensure client needs are documented and prioritized, and that delivery to the client meets agreed-upon deadlines and exceeds expectations.

• Manage customer relationships including overall satisfaction, direction, and expectations through strategic account planning, quarterly business reviews, and proactive relationship management
• Serve as a customer advocate and champion ArborMetrix within customer organizations regarding strategic direction, priorities, and methods
• Work with clients to increase product usage and participation
• Coordinate and deliver customer user training and documentation
• Communicate client product requests with the operations and product teams
• Facilitate and coordinate contract renewals
• Identify upsell opportunities and work with sales to bring to successful closure
• Relationship management

Mandatory Requirements:

• Candidate within a CST/EST time zone
• Bachelor’s degree within Healthcare, Business, IT, Statistics, or Operations Engineering
• Minimum 3-5 years of experience in a Customer Success role
• Must have Healthcare technology experience including ticketing lifecycles
• Excellent written and verbal communication skills
• Ability to work in a team environment and be flexible in taking on multiple projects
• Outstanding organizational and time management skills
• Understanding and past integration of Salesforce.com

All your information will be kept confidential according to EEO guidelines.

This is a FTE role, no sponosrhip at this time.

Title: Customer Experience Associate

Location: United States

• Remote OK
• Full-Time

Lovevery is a fast-growing direct-to-consumer startup cofounded by successful serial entrepreneurs and based in Boise, Idaho. Our customers are parents, and our mission is to help them feel confident they are giving their children meaningful development experiences in the critical early years of life. Sometimes, they reach out to us by email, chat, direct message, or phone with a question, concern, or feedback. How we respond to them is fundamental to our success.

Startup gurus often cite “customer love” and “obsession with customer satisfaction” as one of the most important ingredients in creating a successful, high growth company. A differentiated, best-ever customer experience is one of Lovevery’s highest priorities. We are looking for a Customer Experience Associate to work on the front lines with our customers each day and to help create a best-ever customer experience.

This position will be a full-time, evening position from 11:00 am MT to 8:00 pm MT, Monday through Friday.

The following attributes in a candidate for this role are more important than prior experience in customer support (which is a plus, but not required):

• Communication Our customers are sometimes exhausted or even overwhelmed with the demands of a new baby in their lives, so empathy conveyed through clear and thoughtful written and spoken communication is critical to every experience they have with Lovevery.
• Action Work ethic, responsiveness, and results orientation matter in every role at Lovevery. They are especially important to ensuring customer satisfaction, where your actions are often expected to turn a negative into a positive.
• Curiosity You must have a desire to learn and be genuinely excited and passionate to understand and communicate the research behind Lovevery.

Accountabilities

• Act as the voice of Lovevery on the front lines for responses to customer support emails and live chats during the Support Experience.
• Answer product questions, make recommendations, coordinate exchanges and returns, and help track down packages.
• Deliver responses and follow up in a timely and efficient manner and with a demonstrated commitment to first contact resolution and overall customer satisfaction.
• Respond to, track, report on, and highlight the support issues encountered.
• Build customer loyalty and retention through responsive, engaging communication.

Qualifications and attributes

• You have a proven track record as a top performer, either in a customer support or another customer-facing role that required attention to detail and strong communications skills.
• You think parenthood and early childhood are really inspiring things to work on and you have deep empathy for parents.
• You build rapport easily. You are an organized communicator with a naturally warm tone. Your written, verbal and listening skills are strong, and you bring intention and meaning to each interaction.
• You get the Lovevery brand and can represent it authentically.
• You have a genuine servant’s heart and will do whatever it takes to ensure a good customer experience.
• You are not flustered easily and can solve multiple problems in parallel quickly and flawlessly.
• You are fastidious to a fault. You set high standards for yourself and meet them. You take pride in being a responsive and thoughtful person.
• You are a team player with a strong, positive attitude, ready to collaborate to deliver amazing customer support.
• You are discreet and careful with customer and confidential information.
• A Bachelor’s degree is preferred.

Our Benefits Include:

• Competitive salary, benefits, and stock options package
• The usual paid holidays and a few extras (ex. Election Day)
• Paid maternity or paternity leave
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
• Free/discounted Lovevery products
• Innovative, fast-paced and team-based culture