Senior Client Delivery Manager

US – Remote

Full time

R10491

Duties and Responsibilities:

• Lead delivery of administrative services for large and complex client accounts including but notlimited to completing project deliverables on time and/or proactively communicating status if deadlines are in jeopardy of being missed.
• Communicate and consult with clients on issues, legislative changes and on other service delivery functions with a consultative approach.
• Continually work toward keeping internal and external stakeholders informed of progress and issues on the account.
• Ensure all tasks are documented according to the internal guidelines and updated proactively in the internal system tracking tools to meet deliverable dates.
• Collaborate across internal teams by facilitating issue review and solution identification, resolving problems and in delivering results for clients. For example, leveraging the root cause analysis tool to evaluate escalated issues and share information with leadership as well as with their peers in the event of a global issue impacting other clients.
• Draft, maintain and communicate work orders for client requests, estimate work effort and required tasks across cross functional team members. Ensure scope, assumptions and fees are documented correctly, and obtain proper internal reviews prior to sending to the client.
• Review monthly invoices for accuracy including client standard fee schedule, out of scope items and revenue recognition.
• Work with the call center to make sure they have the correct information to provide high quality service to clients and their employees by making sure Knowledgebase is updated timely and training is coordinated and delivered in advance of changes to a client’s service delivery.
• Review and respond to Tier 2 call center escalations by delegating to the Client Support Specialist for assigned clients.
• Analyze and interpret all client materials used for benefit administration to ensure that they are current and meet quality standards.
• Lead all internal requirements documentation creation and ensure other benefit related materials are consistent with the clients specifications and are properly and professionally prepared.
• Lead the annual enrollment process including reviewing annual plan design changes, updating requirement documents, making site updates, creating and executing test plans and completing other tasks based on the project plan.
• Test plan creation and execution for all client deliverables including site changes on assigned clients and global software enhancements.
• Identify training opportunities and suggest process improvements to streamline ongoing delivery and be a mentor to other Client Delivery Managers.

Communication: Ability to read, interpret and write complex reports and business correspondence related to business, technical, legal and other such matters as they relate to the position as well as the ability to speak/listen clearly and effectively to persons at multiple levels both inside and outside of the company. Strong verbal and written communication skills including the ability to provide detailed internal and external communications to successfully document instruction and process.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.

Salary Pay Range: $88,500.00 – $118,000.00

Appointment Scheduling Customer Service Representative #1699

Remote/Nationwide

Job Description

Who We Are:

Signature Performance is working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients’ business and making the lives of the people we work with better. We do that by leading with our values of Passion, Courage, Integrity, and Respect in all interactions.

What We Offer:

Signature believes in fully developing each one of our Associates. We deliver a performance-driven atmosphere with competitive pay, world-class training and development classes, resources, and events, an award-winning culture to thrive in, and so much more.

• Tuition Assistance Program
• 401(k) program with employer contributions
• Comprehensive health insurance
• Competitive Paid Time Off for Sick and Vacation Time
• No-cost annual flu shots
• A hybrid work-from-home and/or on-campus work plan

Job Description:

The Associate will answer calls from health care providers and the VA in their efforts to deliver medical, dental, and pharmacy services for eligible veterans unable to receive care at local VA medical centers. Typically providing the assistance needed to resolve questions and issues regarding health care claims and payments.

Delivery of consistent and exceptional customer service is crucial for success in this position. The Associate is responsible for researching complex issues across multiple databases and working with support resources to resolve issues and/or partner with others to resolve escalated issues.

This position requires fluency in computer navigation and toggling while confidently and compassionately engaging in dialogue, voice and message, with the caller.

Basic Qualifications:

• High school diploma or GED
• 1+ years of call center experience preferred
• 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
• Basic proficiency with Windows PC applications including Microsoft Excel, Word, and Outlook (ability to create, edit, save, and send)
• Exhibit, with confidence, excellent verbal and written communication skills
• Ability to work any shift within hours 7:00 am to 12:00 am (ET) Monday through Friday and overtime as needed based on department needs
• 1+ years of medical appointment scheduling preferred, but not required
• Bilingual in English and Spanish preferred, but not required
• Experience working with the Department of Veterans Affairs (VA) would be helpful but is not required
• Prior health-related field preferred – Business processing, medical terminology / billing, or claims experience would be a plus
• Demonstrate strong attention to detail, a positive attitude, and personal drive/motivation
• Respectful, courteous and have a heart for service

Preferred Qualifications:

• The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.

Expectations:

• Answer incoming phone calls per day from customers and identify the type of assistance the customer needs
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
• Assist customers in navigating UnitedHealth Group and/or VA CCN websites while encouraging and reassuring them to become self-sufficient in using our tools
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
• Have a deep commitment to deliver exceptional customer service in a positive working environment
• Strive to resolve caller issues expeditiously while exceeding expectations
• Maintain constant awareness of service level and queue status in order to meet contractual requirements

D2iQ is hiring a remote Customer Success Manager - Public Sector US. This is a full-time position that can be done remotely anywhere in the United States.

D2iQ - Cloud native platforms & application management.

Connected Care Support Specialist

Remote 

Member Care Care Operations

Full-time

Remote

We’re looking for someone who believes that each and every member deserves world-class service and goes above and beyond to make sure that service is delivered. Our Connected Care Assistants have a demanding job, but the demands are worth the rewards. This is one of those rare opportunities where your work will help save lives and truly enrich others. The Connected Care Assistants works in collaboration and continuous partnership with chronically ill or high-risk patients, their family/caregiver(s), and their clinical care team. The Connected Care Assistant is responsible for consulting with patients and determining their needs, assisting clinicians in developing care plans, coordinating patient-care services, and working with the care team to evaluate interventions. The successful applicant will display a compassionate nature, be knowledgeable about health care practices, and provide exceptional customer service. Our Connected Care Assistants are on the front lines of our patient care, and we need your detail oriented self to come and join the mission!

Responsibilities:

• Answering inbound calls from members, providers, and vendors on our dedicated CCP lines
• Verify member’s account information including insurance and PCP information
• Conduct provider matching to ensure members are with in network (INN) providers and are of high quality
• Composing letters and mailings to members and providers
• Follow up calls to provider offices and members to confirm appointments
• Obtaining signed medical releases
• Faxing medical releases and clinical summaries to provider offices
• Complete outbound related projects to high opportunity members
• Contributes to team effort by accomplishing related results as needed

Requirements:

• Ability to multi-task and remain flexible in an ever changing environment
• Strong telephone skills – must be able to anticipate needs over the phone
• Excellent customer service skills – our members are top priority
• Effective time management
• Highly organized with tasks and deadlines
• Attention to detail
• Highly proficient in computer technology, ability to learn quickly computer platforms
• Professionalism
• Quality focus
• Office and/or customer service experience required
• Experience in a medical setting and medical certification is highly preferred
• Familiarity with phone systems and being comfortable with communicating on the phones majority of the day
• Previous experience with Mac products and Google platforms highly preferred

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Employee Benefits – Client Representative (Hybrid/Remote)

Hybrid/Remote – USA 

Employee Benefits Employee Benefits Team

Full Time

Remote

Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized until now.

Newfront is building the modern insurance experience.

We’ve reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We’re changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter.

Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We’re a technology-driven company with DE&I in our DNA and strong values; we believe people matter most.

Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.

This position is responsible for providing professional administrative support for the account management team to deliver great work to the client consistently and efficiently. You have strong organizational and interpersonal skills, ability to support all of the day-to-day account activities, and partner with the account management team to ensure that all client initiatives are executed precisely and flawlessly. This position will report to the Client Service Support Lead.

We support one another to help each other grow and to be sure we succeed together in supporting our clients – We are a TEAM. We make a difference on a daily basis by providing exceptional service to our clients and their employees. What’s exciting about this position is the variety in the work. No client is the same, so you cannot expect the same resolution will yield the same results each time. Every day provides the opportunity to learn something new, try new things, and have fun! Our best employee in this role has the willingness to learn, attention to detail, ability to meet deadlines, and is dependable.

This position is an hourly, non-exempt, full-time role. This is a US Hybrid/Remote based role (Pacific Time Zone work hours required), with the option to work from any of Newfront’s offices. #LI – Remote

What You’ll Be Responsible For:

• Manage enrollment processing, research and resolve eligibility and enrollment issues.
• Review plan documents and benefit attributes for accuracy and manage them within the internal system.
• Process carrier and client contact changes with carriers and update all internal systems and client facing contact sheets.
• Update client benchmarking reports.
• Request and/or run census reports by pulling manually or requesting from the Technology Team.
• Build and maintain the client benefit portals.
• Process fee billing for non-commissioned based clients and carrier transition/wellness fund accounting.
• Responsible for staying abreast of latest compliance trends and ensuring client notices are sent in a timely manner.
• Perform and/or manage outsourcing of tasks such as billing audits, data entry, SPD wraps and contract reviews.
• Prepare client communications (Open enrollment materials, new hire guides, wallet cards, compliance documents, etc.) using available tools and templates.
• Coordinate health fairs and carrier attendance at open enrollment and health fair meetings.
• General administration and data entry as directed by Client Support Lead.
• Other tasks, duties or special projects as assigned.
• Pacific Time Zone work hours required.

Qualifications:

• Minimum 1-2 years of relevant work experience.
• Solid communication skills: written, public speaking and presentation preparation.
• Excellent customer service in a virtual setting, including listening without interrupting, using a clear and audible voice, and responding calmly and professionally.
• Proficient knowledge and use of Microsoft Office and intermediate complexities of features.
• Ability to learn and adopt use of technology systems and software applications.
• Works well with others in a fast-paced environment and be responsive to co-workers and colleagues. Must also work independently, with minimal direction.
• Adaptability and flexibility to respond to client and team needs.
• Ability to ask questions, take initiative and use resources and tools.
• Solid time management skills and ability to manage competing priorities and high volumes.
• Good organizational skills and attention to detail; ability to screen details and identify potential discrepancies.
• Ability to review internal/carrier deliverables to ensure accuracy.
• Basic project management skills and systems knowledge.
• Ability to forge relationships and build trust with clients, carriers and colleagues.
• Strong sense of curiosity and willingness to learn industry knowledge and trends.

Preferred Knowledge, Skills and Abilities:

• Benefits experience at a Brokerage a plus.

Required Certificates, Licenses, Registration:

• CA Department of Insurance Life License (required or completed within 3-6 months of start date).

At Newfront, we are committed to hiring erse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for!

Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

The pay range for this position in California, Washington, Colorado and New York at commencement of employment is expected to be between $44,600 and $67,000/yr; however, base pay offered may vary depending on multiple inidualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to inidual performance, Company or inidual department/team performance, and market factors.

If you require reasonable accommodations throughout the application or interview process, please contact us at [email protected]. For information regarding how Newfront collects and uses personal information, please review our Privacy Policy.

Customer Service Representative

**Not a sales position**

Home based independent contractor wanted to handle Customer Service for our fast-growing marketing company.

Does this describe you?

• You have had a great track record of success and want to be recognized for your contributions.
• You have the ability to keep your own files, schedule, and records well organized and easily retrievable when needed. There are lots of moving parts to this position, and STRONG ATTENTION TO DETAIL IS AN ABSOLUTE MUST.
• You want to be part of a high energy, fast growing team that provides quality products and services people actually want.
• You are a hard worker and are willing to put in the time, effort and energy it takes to make your projects a success.
• You are coachable, willing to learn and want to grow in your position, as well as taking direction with a positive attitude.
• You bring ideas to the table. You not only follow plans currently in place but can provide new ideas and outlook.
• You are disciplined enough to work out of your own home. It can be challenging to work from home…so much freedom, so many distractions but you are self-disciplined enough to do so successfully.

If you think you are this type of person – we are looking for you!

Opportunity:

Provide personalized, phone & email-based customer service for our clients located throughout the US.

Pay:

The starting pay is $18 per hour, paid each week through ACH deposit.

At 90 days, your performance will be reviewed. If you pass the review, you will be raised to $20 per hour.

After 7 full months of working with us, we also offer a “book of business” bonus, in which you will receive a small percentage of the monthly payment of each of the clients you manage.

Qualifications:

• You must have your own computer, internet access, phone, and a quiet place to make calls.
• Experience with RingCentral (call-app) and Zoho (CRM) is a plus, but not required.
• Must be available part time to provide customer support around 20 hours a week (at first and later to expand your hours over time), between Monday and Friday, from 9:00AM-5:00PM Central Time. Clients are all over the United States (pacific, mountain, central and eastern time zones).
• Nights and weekends are not required nor anticipated.
• Must be willing to dedicate time to learning our marketing methods and how they apply to attorneys. Must also learn how attorneys function in various practice areas and what their specific needs are.

Skills:

• Fluency in Microsoft Excel and Word, using Gmail, sending attachments, navigating to websites, making Google searches. Able to use Google drive as well.
• Excellent communicator in writing and over the phone
• Ability to meet deadlines is essential
• Must be organized with a strong work ethic and ability to self-motivate.
• Must successfully complete the screening process.

Responsibilities:

• Onboard new clients (Intake Process)
• Be the primary account manager for customers and prospects
• Assist new clients with providing us access to Google Maps and social media platforms
• Establish client goals and go over services in contract that they can expect to receive
• Contact customers following new sales to ensure ongoing customer satisfaction
• Go over client’s marketing results from all their marketing channels and show trends
• Suggest additional service offerings to help them improve their marketing
• Forward any support requests / complaints / items needing attention so our support team can resolve these as quickly as possible
• Use a series of voicemails and emails to maximize the chances that your clients will engage in a monthly overview call
• Develop and maintain strong relationships with clients to ensure continued customer loyalty
• Be on the lookout for ways to improve our products and services
• Answer and return client phone inquiries
• Update multiple spreadsheets and email threads to keep the team informed of any client issues, situations, billing problems, etc.

Important: Before you apply for this position…

Our company provides done-for-you marketing for Bankruptcy, Criminal Defense, DUI, Personal Injury, and Divorce attorneys. If you do not like lawyers or believe that they represent only guilty or bad people, please DO NOT apply.

Our clients are good people who help others that are in serious legal situations, and we recognize them as providing an extremely valuable service. You must feel similarly.

If you meet the above criteria and are interested, respond via email to [email protected] using this subject line:

SEO CSR for attorneys

**If you don’t respond using this subject line, your reply will be ignored, as it shows that you didn’t read this ad in its entirety.**

In your reply, please include the following:

• Why you feel you would be a great fit for the position
• Your time zone
• Attach a short, recorded message to your email. Find a magazine or article online and read the first 5 sentences aloud so we can gauge your speaking voice
• Please ensure your recording is an MP3 or other common audio file type
• Attach a copy of your resume

Figma is hiring a remote Onboarding Manager, Customer Experience. This is a full-time position that can be done remotely anywhere in the United States.

Figma - A design platform for teams who build products together.

Title: Customer Support Specialist (Remote)

Location: Remote

About the Role:

The Customer Support Specialist aids internal and external customers by providing assistance with DreamBox product questions, software features and functionality, and rostering. They are accountable for ensuring that the support experience is exceptional for all customers.

This role requires direct communication with customers via phone, email, live chat, and/or video-conferencing. Customer Support Specialists will triage and resolve customer issues whenever possible and escalate for additional technical support where needed.

What You’ll Be Doing:

• Assist customers with questions on DreamBox software via phone, email, and live chat
• Assist customers with logging in, creating or updating accounts, and adding or removing users
• Troubleshoot software and hardware issues related to DreamBox using various systems or tools
• Guide customers through questions about DreamBox lessons and teacher reports
• Guide school customers through rostering best practices
• Diagnose and troubleshoot complex issues for fast case routing
• Resolve customer payment issues
• Provide support to internal DreamBox teams
• Ensure attention to detail and high-quality documentation is provided for all support cases within our CRM tool
• Work with customers to provide an exceptional rostering and onboarding experience.
• During off-peak season (outside of Back to School), you may be required to assume projects in support of the business

About You:

• 2+ years of customer service experience
• Experience using Microsoft Office suite tools (Outlook, Word, Excel, etc.)
• Experience using a CRM (e.g. Salesforce, ZenDesk) is preferred.
• K-12 education or EdTech industry experience is a plus
• Spanish language competency is a plus
• Ability to prioritize and manage multiple tasks
• Ability to quickly learn new technology
• Ability to solve problems
• Excellent written and verbal communication skills
• Focus on customer experience, satisfaction, quality and efficiency in handling interactions
• Ability to effectively navigate ambiguity
• Must be legally authorized to work in the United States

Compensation and Benefits:

Expected base salary range for this position is $20.47 $27.29 USD per hour based on several factors, including experience and geography. This position is also eligible for an annual incentive bonus or sales commission bonus, depending on the role, and benefits that are designed to support you & your family. If you are hired at DreamBox Learning, your final base salary compensation will be determined based on considerations such as geographic location, skills, responsibilities of the role, education, and/or relevant experience. In addition to those factors, we believe in the importance of pay equity and consider the compensation of our current team members as a part of evaluating and extending any final offer.

We are proud to offer employees and their families a comprehensive benefits package:

• Medical-Dental-Vision
• Health Care Dependent Care
• Short & Long Term Disability
• Life Insurance
• 401(k)
• FSA/HSA
• Paid Time Off – Front Loaded (4 weeks)
• Accrued Sick Time
• DreamBox “Hero Days” Volunteer Time
• Employee Assistance Program
• 9 Paid Holidays + Annual Winter Holiday Break (Typically the last week of December)

About Us:

DreamBox Learning, the leading K-12 education technology provider, is radically transforming the way the world learns. As the only dual-discipline solution rated STRONG by Johns Hopkins’ EvidenceforESSA.org in both math and reading, DreamBox provides schools with high-quality adaptive learning solutions independently proven to accelerate student growth. Built by educators for educators, DreamBox empowers teachers and district administrators with robust data analytics and content-specific professional development solutions to complement instruction. DreamBox supports over 400,000 educators and approximately 6 million students in all 50 states, the District of Columbia, Puerto Rico, and throughout the United Kingdom, Australia, Canada, and Mexico. For more information, visit https://www.dreambox.com/.

At DreamBox, we believe ersity is an essential strength. That’s why we’re committed to providing an inclusive culture, an equitable work environment, and creating the most effective educational products that celebrate the ersity in students, families, communities, and the world. We know that talent exists everywhere, but opportunity does not. Therefore, we are a proud equal opportunity and affirmative action employer, but we don’t make these commitments simply because they’re required by law. We hold ourselves to a higher standard and make these commitments so that everyone at DreamBox can bring their full selves to our important mission. Our identities matter, and in order to create a more just, equitable world, we know it begins with DreamBox being an inclusive workplace that serves as a model for that change.

BILINGUAL CUSTOMER SUPPORT ASSOCIATE

Operations

Location: Remote

Next Insurance is a fast-growing tech company based in Silicon Valley that is led by a team of experienced entrepreneurs with a history of successful outcomes. Our mission is to transform insurance for small businesses by combining world-class technology and phenomenal customer service to offer better insurance at a lower price. As the leading digital insurtech company transforming small business insurance, we are proud to have achieved a company valuation of $4 billion and total funding raised to more than $880 million!

Next Insurance is looking for explorers who are filled with curiosity, have the desire to travel the unbeaten path, and realize new heights in providing small business owners with the peace of mind to run their businesses. If you move fast, and are customer-focused and willing to challenge the status quo, Next Insurance might just be your next journey.

We are looking for a bright, motivated and driven inidual to join our team and help us accomplish our mission of combining insurance know-how, innovative technology and world-class customer service. As a Bilingual Customer Support Associate, you will ensure our customers receive a timely and quality customer experience while focusing on reviewing and accurately troubleshooting our customers needs and assisting in the management of their insurance policies. This is a fast paced role on a highly collaborative team where iniduals have the chance to contribute meaningfully to a rapidly growing business in an exciting industry.

What You’ll Do:

• Responsibilities include issuing insurance certificates, processing policy changes, assisting in process improvement and supporting our pay as you go insurance program
• Assist customers/prospects/partner agents with questions and concerns, helping them find the right coverage for their business insurance needs
• Provide outstanding customer service and support
• Provide customers with insurance quotes for various insurance policies
• Work with our partners to solve customer concerns in a timely manner
• Drive and/or participate in ad hoc projects that help solve pressing business concerns such as:
  • Help translate our internal customer account portals and Terms and Conditions
  • Shadow new agents during new agent training
  • Meet with Product teams to help understand customer needs

What We Need:

• Bilingual (Spanish)
• 1-2 + years working in customer service
• Property & Casualty Insurance License (preferred)
• Detail orientation in everything you do: there is a lot of customer and policy information flying by you having a keen eye here is essential
• Excellent verbal and written communication skills to assist with customer needs, problem solve, answer questions, and leave a positive impression

Unstoppable Qualities:

• Personal standard for excellence: Strong process orientation and interest in finding better ways to do things
• Fearlessness and adaptability in a fast-moving, ever changing environment and ability to work on multiple tasks at once
• Experience and comfort using a variety of software tools from Excel and G Suite, to policy management and accounting systems

The US hourly range for this full-time position is $19.59/hr – $24.06/hr. The range displayed on this job posting reflects the minimum and maximum target for new hire hourly rates for the position across all US locations. Within the range, inidual pay is determined by work location and additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees also have the opportunity to receive 1,000 Restricted Stock Units (RSUs) and 2,000 stock options and our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more. Overtime pay for hourly workers as required by law.

One of our core values is ‘Play as a Team’; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. NEXT Insurance is an equal opportunity employer and prioritizes building a erse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. NEXT’s policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Cloudflare is hiring a remote Customer Success Manager (German Speaking). This is a full-time position that can be done remotely anywhere in Germany.

Cloudflare - The web performance & security company.

Customer Service Associate (Hammock Concierge)

REMOTE

Los Angeles, California, United States

Full time

Description

Yellow Leaf is a home and outdoor lifestyle brand, centered around relaxation and driven by positive impact.

Through global sales of ridiculously comfy hammocks, the mission of Yellow Leaf is to spread blissful relaxation worldwide and empower artisans at the base of the pyramid to permanently rise above poverty.

We are a Best for the World B Corporation, one of Oprah’s “Favorite Things,” Kiva’s first microfinance partner in Thailand and the Official Hammocks of the new Virgin Voyages cruise line.

We bootstrapped our social enterprise for several years until appearing on ABC’s Shark Tank in 2020, where we accepted an investment from KIND Snacks founder Daniel Lubetzky. Since then, we’ve pivoted to DTC, scaled our impact to employ over 300 artisan weavers, and begun introducing innovative new relaxation solutions.

ROLE: CUSTOMER SERVICE ASSOCIATE (HAMMOCK CONCIERGE)

This is an exciting time for us – we are scaling the Yellow Leaf brand (and our positive impact) and have several new developments in the pipeline! The Hammock Concierge Associate is a new role within Yellow Leaf and we’re looking for an eager candidate who is excited to join a high-growth brand and social enterprise.

Yellow Leaf is a start-up environment, so you will get to wear many hats and participate actively in forging company systems, culture and legacy. While this role initially calls for a generalist with deep focus on customer success, you will have the opportunity to build your own leadership path as we grow.

WHAT YOU’LL DO

Oversee Yellow Leaf’s “Hammock Concierge” (i.e., customer service dept.)

• Help to build our Hammock Concierge customer service department with best-in-class standards for the consumer
• Act as the voice of Yellow Leaf Hammocks on the front lines, ensuring that we deliver joyful experiences, swift answers and positive relationships with customers via social media, phone calls, emails, live chats and text messages
• Be responsible for the customer experience from start to finish, for both e-commerce and B2B (wholesale, trade, etc.)
• Become an expert on hammocks – develop a deep understanding of our products to be able to answer any question and solve any problem
• Use customer insights to make recommendations to senior leadership that will increase brand loyalty and improve the customer experience
• Advocate for the customer in cross-functional team meetings
• Assist customers with order placement, changes, cancellations, returns, billing questions and resolve customer concerns
• Build and maintain relationships with repeat customers, fans of the brand, influencers, and others
• Delight customers: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction

Support the Marketing, Operations and Logistics side of the business

• Perform administrative and tactical support for the global operations team to support the company objectives and goals
• Serve as a link between our customers and marketing, production, shipping, and fulfillment teams
• Ensure a positive delivery experience for e-commerce and B2B customers
• Step in to manage conversation on social channels (hybrid marketing-customer service function)

Work directly with our CEO on Special Projects to support growth

• Work directly with the founders to grow the company, with a focus on building and streamlining systems, documenting standard operating procedures (building out company playbooks/checklists), and keeping “the trains running” as we scale
• Liaise with cross-functional teams — Sales, Product Development and Marketing — on key projects and initiatives
• Monitor KPIs, analyze progress and continually improve on results
• Try new things! Get creative, think smart, take risks and feed off the energy of our positive impact!

Requirements

YOU HAVE

• 2-5 years experience, preferably in the field(s) of customer service, operations, project management and/or marketing
• Bachelor’s Degree or equivalent experience
• Experience with post-purchase experiences, including order tracking, order processing, returns, and cancellation process
• Incredible communication skills – clarity, timeliness and follow-through
• A pro-active and solution-oriented mindset; a knack for problem solving
• Energy and enthusiasm for a cross-functional role
• Creative copywriting/business writing skills
• Flexibility to connect with international partners outside regular business hours (on occasion)
• Ability to work independently and prioritize competing objectives
• An avid interest in the consumer/e-commerce space and a dedicated enjoyment of the hidden “nuts and bolts” that make a brand function seamlessly

YOU ARE

• Excited to make an immediate and lasting impact at an early stage, fast growing brand
• Action-oriented with a focus on getting projects to the finish line
• Confident in your critical thinking skills and decision-making capabilities
• Organized and detail-oriented (able to see the bigger picture while executing at the tactical level)
• Able to find the balance between getting something “perfect” and getting it “done”
• A flexible team player with a strong work ethic and commitment to excellence
• Curious, creative, empathetic and open-minded
• A person who operates with integrity, kindness and transparency
• A strong negotiator, willing to stand up for the best interests of our stakeholders
• Dedicated to spending your time on earth towards creating positive change

BONUS POINTS:

• Experience with Shopify backend, inventory management and e-commerce software
• Experience with Gorgias or other customer service platform
• Experience with graphic design software (Adobe, Figma, etc.)
• A passion for hammocks and positive impact!

Benefits

WHAT YELLOW LEAF OFFERS

• An opportunity to join a fresh, thriving social enterprise – build a brand and make an impact!
• Autonomy, growth, and leadership opportunities
• Highly competitive compensation
• Excellent health insurance including dental, vision, chiropractic & acupuncture
• Flexible PTO (we believe doing awesome work is just one part of a fulfilling life)
• Constant supply of ridiculously comfy hammocks
• As COVID permits, destination company retreats, outings and incredible trips to our weaving communities in Thailand

WHO WE ARE

Yellow Leaf creates blissful relaxation for our customers and a path out of poverty for our makers. We entered the market with a line of hammocks technically engineered for comfort and are expanding our product line to create relaxation solutions for everyday living. Each Yellow Leaf purchase empowers mothers & families to permanently escape the cycle of poverty, achieve economic stability and build the foundation for a brighter future.

Yellow Leaf Hammocks earned national renown after appearing on the season finale of ABC’s television series, Shark Tank, where they secured a $1M investment from KIND founder and billionaire social entrepreneur Daniel Lubetzkey.

Yellow Leaf is also a certified Best for the World B Corporation, an international microfinance partner of Kiva.org, one of Oprah Winfrey’s legendary “Favorite Things,” and a premier partner of Richard Branson’s “Virgin Voyages” Cruise Line.

Yellow Leaf recently launched a game-changing new piece of furniture called The Hammock Throne. This is the first step in our expansive vision to build a global home & outdoor brand that is centered on relaxation and driven by positive impact.

It’s a very exciting time to be changing the world from the comfort of a hammock!

EEO Statement: Yellow Leaf is proud to be an equal opportunity workplace. We are committed to an inclusive workplace where ersity in all its forms is championed. We believe a team that reflects a variety of backgrounds and perspectives helps us better serve the needs of our customers. All employment is decided at-will.

Title: Technical Support Representative

Location: United States

Overview

Are You Looking for What’s Next in Your Career?

New Job

New Beginning

New You

Our support representatives provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.

What Your Virtual Work Environment Looks Like

• A private workspace with locked door in your permanent residence
• Quiet environment free of background noise and interruptions
• A secure workspace free from cell phones/video devices
• Arrangements for dependent care and other obligations

What You’ll Love About Us

• Starting pay of $17.85 with increased compensation to $18.74 with successful advancement to level 2 (Based on business needs, performance, and attendance metrics)
• Earning potential up to $21.45 after successful advancement through additional queues
• Options for medical, dental, and vision coverage.
• Explosive growth opportunities with 99% of promotions internally, opportunities to join our Quality Assurance, Training and Leadership teams

What We’ll Love About You

• Regular, consistent, and punctual attendance
• Must be able to work a full-time schedule, 38 hours a week at minimum, including nights, weekends, holidays, variable schedule(s) and overtime as necessary
• Must be able to work a shift between the hours of 8am 1am ET. Your shift will be determined based on business need and will be confirmed at the time of offer
• Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
• Possess a strong work ethic with a stable work history
• Great communication skills
• Desire a long-term career with growth
• Openness to feedback and willingness to improve
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred

Responsibilities

You’ll interact with up to 5 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need. You will be expected to start by supporting the level 1 queue and quickly enhancing your skillset by supporting more advanced queues. These enhanced skill sets typically take place within 60 days of employment. Further skillset enhancements into second level support may be required based on business needs.

• Locating music, apps, and movies on various devices
• Billing issues
• Fraud management
• Product feature inquiries
• Resolving username and password difficulties
• Troubleshooting email, wi-fi connectivity and web browser issues
• Navigating customers through various apps
• Data back-up, sharing & synchronization troubleshooting
• Verifying proper hardware and software configuration and set up
• Diagnosing and resolving issues including internet connectivity, email, application downloads, and more

Qualifications

• High School Diploma or GED
• Must be 18 years or older except where prohibited by law
• Minimum 6 months of customer service experience
• Legal authorization to work in the US
• High speed internet services

Playbook is at the forefront of the Creator Economy — we build tools & technology that power digital businesses for creators & fitness entrepreneurs. Think Patreon for the health and wellness space. From building beautiful video experiences for members to helping Creators monetize their multi-layered content offerings to facilitating and building emotional connections with their closest fans, we do it all.

What you’ll do

• Respond to customer queries in a timely and accurate way via email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales, and Marketing teams

• Proficiency in written and spoken English
• Have 3+ years of experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases

• Fully remote role
• Competitive salary (including stock options and benefits)
• Unlimited PTO
• Membership to Playbook - access to 40,000 premium fitness workouts

Salary and compensation

Benefits

🌎 Distributed team

⏰ Async

🤓 Vision insurance

🦷 Dental insurance

🚑 Medical insurance

🏖 Unlimited vacation

🏖 Paid time off

🏔 Company retreats

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), NST (UTC -3:30)

SendOwl (https://sendowl.com)is hiring a full-time tech writer to create public-facing articles and info-snippets across our help site (https://help.sendowl.com/help) and inside our dashboard. Your content will guide creators and merchants in how to use SendOwl functionality and also introduce best practices across our apps.

Self-service is at the core of our support strategy and if a reader does not find an answer to their question, understands how a function works, or is otherwise confused, then our self-service strategy has failed. In other words, why did the reader feel the need to create a ticket? Was the correct information not presented at the correct time, or in the correct place?

Every ticket is an opportunity to improve our localized, contextual info-snippets and improve our longer step-by-step articles.

What is a tech writer?

In our opinion, a tech writer is someone who can take a potentially complex process and, through the art of writing combined with a sprinkling of screenshots and gifs, create an approachable, accessible document that speaks to the reader.

A tech writer is the readers' advocate. You should know what the reader is feeling at the moment they land on the page. Are they frustrated? Motivated? Concerned?

The content you create guides them through to the resolution of their question or concern. It assuages their curiosity. It motivates them to think “I can do this!” and then once they’ve done it, they want more.

This is where you come in.

Working directly with our User Ops lead and our Support lead, you will be at the core of our content creation process that helps creators and merchants sell their digital content, anywhere online.

While you will be working with others and be fully supported, you will primarily work independently. You are trusted. You are respected, and you are part of an amazing team.

You will help create contextual, up-to-date, and accurate content that will be available on all touch points of the SendOwl product and app. Whether it’s the creator or merchant understanding how to productize their content, or the end buyer trying to access their purchased content, SendOwl will be there guiding their progress.

You will become inordinately familiar with the SendOwl product across all our apps and suggest improvements and new ideas on how to offer guidance and support.

What you need to have or need to be.

You need at least 5 years of direct experience in creating public-facing documentation of a technical nature (with 4 or 5 of those years within the last 5 or 6 years).

You will need experience of working in small teams. A wonderful part of working in a small team is that you are always part of the solution and part of the outcome.

You will need to be curious or, as I call it, a nerd. Don’t know what an API is? Go and find out.

You must be based in North America and able to work normal US business hours (please, if you are not based in North America then we will not be able to hire you).

You’re a tech writer so you should have extraordinary writing skills. You should also be able to advocate for yourself and your readers. We are a small team and we want your input!

100% remote work can be tough but it can also be liberating. Want to work outside? Do it. Want a quick chat? Ping the team. Being independent does not mean being alone.

We’ve got a lot going on. We take personal responsibility for our part of the workload. You will need to do the same.

A bit about what we can offer:

Competitive compensation.

Unlimited PTO/sick days. It’s *not* just a policy, we want people to take vacations. Just align with the team first.

A sensible work/life balance. Our general approach is to work ~8/hrs day. That gives you a chance to do what you love outside of work, which means you'll come back the next day refreshed and effective.  We do sometimes get caught up in the excitement of a new feature launch, however a culture of always-on long hours benefits nobody.

IMPORTANT NOTE: please make sure to apply by sending an email to [email protected] with the subject line "Tech Writer" to ensure we see your application. Thanks.

Supercast is hiring a remote Customer Success Specialist. This is a full-time position that can be done remotely anywhere in North America Time Zone.

Supercast - Get paid to podcast.

Location:  US Locations Only; 100% Remote

Clinical

Compassion. It’s the starting point for health care providers like you and it’s what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you’re also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life’s best work.^SM

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by ersity and inclusion, career growth opportunities and your life’s best work.^SM

Our Care Navigators have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 5:30pm.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Provides inbound telephonic support for DSNP members ensuring service level metrics are met (speed to answer, abandonment rate, hold time, etc.)
• Completes telephonic outreach to DSNP members utilizing auto dialer and manual dialing (as needed)
• Assists with members’ immediate needs when assigned Care Navigator is not available
• Educates member on gaps in care and assists with scheduling provider appointments
• Assists members with social determinants of health and links to community resources
• Ensures member has access to PCP
• Assist with non-phone work as needed (including but not limited to queue maintenance, reviewing tasks, assignment of members)
• Reviews voicemails and assigns out for callbacks
• Consistently meets metrics, both quality & performance
• Provides excellent customer service to both members and providers
• Constantly maintains schedule adherence and good attendance
• Maintains confidential health information according to state and federal regulations including HIPAA.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of call center and / or telephonic customer service experience
• 1+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties
• 1+ years of healthcare / insurance experience and/or social work / community outreach / advocacy experience
• 1+ years of experience analyzing and solving customer problems
• Experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)
• Bilingual fluency in English and Korean
• Ability to work any 8-hour shift within our normal business hours of 9:00am – 5:30pm

Preferred Qualifications:

• 1 year experience taking inbound calls
• Bachelor’s Degree in Social Work, Public Health or related field
• Bilingual English and Spanish or other language
• Previous experience as a telecommuter
• Medicaid and / or Medicare experience

Telecommuting Requirements:

• Have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Must be able and comfortable with maintaining metrics and goals within the department
• Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members
• Must be comfortable making outreach to members without prior engagement
• Excellent Organizational Skills
• Telephone etiquette

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with erse, engaged and high-performing teams to help solve important challenges.

Colorado, Connecticut, Nevada or New York City Residents Only: The salary range for Colorado residents is $18.17 – $32.26. The salary range for Connecticut / Nevada / New York City residents is $20.00 – $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED

Location:  US Locations Only; 100% Remote

Clinical

Compassion. It’s the starting point for health care providers like you and it’s what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you’re also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life’s best work.^SM

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by ersity and inclusion, career growth opportunities and your life’s best work.^SM

This position is full-time, Monday – Friday. Employees are required to work our normal business hours of 9:00am – 5:30pm Local time. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Provides inbound telephonic support for DSNP members ensuring service level metrics are met (speed to answer, abandonment rate, hold time, etc)
• Completes telephonic outreach to DSNP members utilizing autodialer and manual dialing (as needed)
• Assists with members’ immediate needs when assigned Care Navigator is not available
  • Educates member on gaps in care and assists with scheduling provider appointments
  • Assists members with social determinants of health and links to community resources
  • Ensures member has access to PCP
• Assist with non-phone work as needed (including but not limited to queue maintenance, reviewing tasks, assignment of members)
• Reviews voicemails and assigns out for callbacks
• Consistently meets metrics, both quality & performance
• Provides excellent customer service to both members and providers
• Constantly maintains schedule adherence and good attendance
• Maintains confidential health information according to state and federal regulations including HIPAA.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of call center and / or telephonic customer service experience
• 1+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties
• 1+ years of Healthcare/ insurance experience and/or Social work/community outreach/advocacy experience
• 1+ years of experience analyzing and solving customer problems
• Work experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)
• Bilingual fluency in English and Cantonese
• Must be available to work Monday – Friday 9:00am-5:30pm local time

Preferred Qualifications:

• Bachelor’s Degree in Social Work, Public Health or related field
• Bilingual English and Spanish or other language
• Previous experience as a telecommuter
• Medicaid and / or Medicare experience
• 1 year experience taking inbound calls

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Must be able and comfortable with maintaining metrics and goals within the department
• Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members
• Must be comfortable making outreach to members without prior engagement
• Excellent Organizational Skills
• Telephone etiquette

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physucuan employees have complete authority with regards to all medical decision-making and patienct care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Colorado, Connecticut, Nevada or New York City Residents Only: The salary range for Colorado residents is $18.17 – $32.26. The salary range for Connecticut / Nevada / New York City residents is $20.00 – $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

At Podia, we’re building the most creator-friendly platform on the planet to help people sell online courses, memberships, webinars, and digital downloads to their audience.

One of the ways we’re doing that -- besides our awesome all-in-one platform -- is delivering the best support on the planet for creators, helping them with everything they need to be successful on what can be an extremely difficult, lonely journey as an entrepreneur. That means fast, friendly support for every one of our thousands of creators, and a relentless passion, across our entire team, for helping our creators succeed.

We’re looking for an experienced customer support leader who can help take our support team to the next level of efficiency, performance, and success. 🙌

**Here’s what you’ll do:

• Join the Support Leadership team (alongside the VP of Creator Support) and have a voice in team-level decisions that impact all members of the Support team, our creators, and potentially other departments.
• Lead, train, coach, and level up our support team (currently a team of 9 agents ranging in seniority from Base to Senior). 
• Conduct regularly occurring 1:1s and own the yearly performance review cycle for your direct reports. To start, we expect someone in this role to manage 5 Base agents.
• Oversee and maintain the quality of our support delivery and customer satisfaction scores for our live chat and email channels.
• Ensure internal documentation and support team product knowledge are always up to date and thorough.
• Work with the VP of Creator Support to develop and execute a strategy to scale our customer support performance as we grow, including contact deflection, tool improvements, and automation where possible, without decreasing CSAT.
• Work with the VP of Creator Support to continually evolve the quantitative and qualitative metrics that influence our support team’s performance, impact on the business, and team growth.

**Requirements

We’re looking for someone with:

• At least 5+ years of experience in customer support, and at least 3+ years of experience in customer support management. Bonus points if you’ve worked with digital creators.
• An energetic, involved approach to management who enjoys getting to know team members, coaching them, and helping them deliver results to the best of their potential.
• A track record of being results-oriented, keeping your reports accountable to goals, and staying aligned with company-wide priorities. 
• Experience collecting and analyzing relevant support data and metrics, and reporting on them to the VP of Creator Support and other company executives. 
• Experience scaling support without sacrificing customer experience while staying efficient with resources.
• Experience designing best-in-class support experiences for a erse, global customer base. 
• Experience and passion for working in a startup environment. We’re a small team (~30 people) that consistently delivers outsized impact, and we want to stay that way. No one is purely a people manager at Podia, and you can expect to roll your sleeves up and work alongside the team in whatever way you can contribute best. 
• Excitement about the role support plays in moving our business — and our creators — forward. 
• At least 4 hours overlap with US Eastern Time.

We get hundreds of job applications for every open role. If you’d like some tips on how to stand out, read this thread by our COO, Len Markidan.

**Benefits

Here’s what you’ll get if you join us:

• Competitive compensation. We want to hire the best people, and we’re ready to pay for them. We use a standardized salary scale set at the 90th percentile of US salaries for each role—regardless of where you are in the world. 💰
• Ultimate flexibility. We try to have some overlap time every day, but outside of that, work whenever and wherever you work best. 🤗
• Extreme autonomy. No micromanaging here. After onboarding, you’ll be given high-level direction and then left to solve it the way you feel is best. 📚
• That said, the rest of the team is always ready to lend a hand—or even an ear if you just need to bounce some ideas. 🤝
• You’ll be working with a erse team from a range of countries and backgrounds. We work hard to make Podia an inclusive workplace for everyone. 🌎
• We have a rapidly growing base of passionate customers. Your work will be seen and appreciated by many people. 💜
• Great benefits, including three weeks paid vacation (plus another week during the December holidays), sabbaticals every three years, professional development credit, unlimited therapy, paid family leave, a new laptop every three years, and more. 😊
• (Paid for) annual retreats to spend time with the team and have fun together. ✈️

We’ve been around since 2014, have the greatest customers in the world, and a team that will stop at nothing to help our creators win.

Sound like you? Want to be part of a smart, nimble, motivated team working hard to build something big?

We want to hear from you 📣

**About the hiring process

Interested in joining our team? Great!

We’ll begin reviewing applications immediately and continue to review them for the first two weeks after the date of posting. There's no benefit to applying in the first five minutes, and we'd rather you take your time. We heavily weigh the answers to our application form rather than data from LinkedIn or resumes. 

If your application is chosen to move on to the next phase, you’ll move to the first interview phase over Zoom with our VP of Creator Support. These interviews typically last 30 minutes and are structured to get a feel for your experience and how you approach work. No trust falls or riddles to worry about here 😉

If you move forward, we’ll send you a small (paid) test project to be completed within 72 hours of receipt. With this project we want to see how you approach giving feedback, coaching, and resolving customer issues.

If selected after the project stage, you will move to the second interview phase, speaking over Zoom with our VP of Creator Support, our Senior Technical Liaison, our Staff Developer, and our VP of Marketing.

The last interview will be with Spencer, our CEO, who can answer any questions you have about the broader goals and workings of the company.

After that, we'll decide on our final candidates and ask for professional references from both a previous co-worker and a manager. We'll reach out to those references to set up a brief 10-minute call.

Finally, all going well, we'll make a written offer to the successful candidate which can be signed electronically 🥳

QA Analyst – Customer Support

Location: United States

Edmentum is the leading provider of K-12 digital curriculum, assessments, and services to 43,000 schools in all 50 states and over 100 countries worldwide. We partner with educators to create instructional technology that is proven, easy-to-use, inidualized, and aligned to state standards. Built on a 60-year history of innovation and impact, we believe that when educators succeed, students thrive, everywhere learning occurs.

The QA Analyst is responsible for creating and maintaining quality expectations for all customer communication channels (currently calls and cases). Additionally, the QA Analyst will be responsible for evaluating and coaching employees on quality standards, along with establishing solutions to improve the customer experience.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Develop and maintain internal support center quality standards
• Review a sampling of employee’s customer interactions through telephony and CRM platforms
• Evaluate interactions based on internal standards
• Accompany evaluations with meaningful feedback and developmental opportunities
• Surface trends to the leadership team, along with solutions on how to elevate performance
• Attend team meetings and leadership meetings to represent the voice of the customer
• Create strategies to improve/evolve the customer experience
• Create reports/presentations that illustrate performance and present to leadership team
• Conduct calibration sessions with leadership and team members routinely for alignment
• Create new processes as new tools/applications are presented to the team
• Other duties as assigned

EDUCATION and/or EXPERIENCE

• Minimum of 2 years of experience in the Customer Service space
• Proven track record of analytical skills
• Hands on experience in quality assurance
• Great people skills and ability to communicate positive and constructive feedback
• Ability to influence a broad group of people to elevate the customer experience
• Strong communication and presentation skills
• Perception of basic KPIs and how employees impact these metrics
• Ability to make recommendations, execute new standards, and influence change management

Edmentum is committed to maintaining a safe and healthy work environment for our employees, vendors, and guests. Our organization will comply with all COVID-19 vaccination requirements at a site or facility that requires all employees and contractors who will be performing services. The CDC defines fully vaccinated as being two weeks after the second dose of a two-dose COVID-19 Vaccine or two weeks after the single dose of a one-dose vaccine.

Edmentum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Edmentum’s notice regarding the collection of personal information from interested candidates is available here

Customer Service Specialist- FMLA

Remote

Full Time

Entry Level

MISSION: The mission for this role is to provide excellent customer service to clients, patients, and requestors. This role will be required to meet daily goals and report to the Customer Service Manager with any reoccurring issues for resolution. He/she should align with HealthMark Groups core values, culture and overall CRAFT of the company.

REQUIREMENTS: The requirement for this role is to have good communication skills both written and verbal and interpersonal skills to build successful working relationships with requestors, clients, and co-workers. This position requires a person to be detailed oriented and be able to resolve customer issues in a timely manner. Excellent follow up skills and time management are essential. This role is a remote position so the candidate must have reliable internet and a quiet background setting.

***Key Points: Requestor Support: Ensure HealthMark is providing excellent customer service by being client focused

Daily Roles and Responsibilities:

• Assist clients, patients, and requestors with status of requests for disability and FMLA paperwork.
• Making sure we are providing detailed information to clients, patients, and requestors.
• Ensure notes are accurate and detailed. All actions require a note in Med-Release.
• Respond promptly to a high volume of customer calls and e-mails regarding Disability and FMLA paperwork.
• Provide excellent customer service in a timely manner with accurate and concise information
• Effectively and efficiently communicate with customers through various channels
• Build strong value-based relationships with customers – a passion for customer interaction is a must!
• Ensure customer satisfaction is a primary goal
• Follow procedures, guidelines, and policies set in place
• Data entry and other duties as assigned
• Fax and/or email records securely to requestors
• Must monitor the FMLA email to ensure emails are staying up to date.
• Must meet daily goals

Qualifications:

• Excellent communication skills, strong analytical and problem-solving skills
• 1+ year of call center experience
• Ability to multi-task, prioritize duties, and have strong time management skills
• Willingness to learn
• 50 WPM
• Proficient computer skills with software applications such as Microsoft Office
• Maintain a positive, empathetic, and professional attitude toward customers always
• High school diploma or GED required
• Previous Medical Industry Experience preferred but not required

Qualities that the candidate for this position should include:

• Fast learner
• Self-motivated and able to work independently
• Ability to adapt to change/ flexibility a must
• Dependable
• Candidate must maintain a high level of business integrity and diligence
• Passionate about people and be able to show patient empathy is a must
• Quick worker
• Team player
• Positive attitude
• Someone who strives to do more

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8-hour shift
• Monday to Friday

Education:

• High school or equivalent

Experience:

• Customer service: 2 years
• Call center: 1 year
• Healthcare Experience: 1 year (Preferred)

Work Location:

• Fully Remote

Work Location: Remote

Magic is looking to hire a Customer Success Manager to join their team. This is a full-time position that is remote or can be based in San Francisco CA.

Customer Service Representative

Remote

Full time

REQ-5914

It’s fun to work in a company where people truly believe in what they are doing!

Come Be Part of a Mission that Matters!

WHO IS NEOGEN:

From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world’s best-known food companies. Neogen’s solutions are critical to the health and well-being of our customers’ operations and in turn their consumers. What we do matters!

Neogen’s culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust the principles which guide our everyday decisionmaking, include Openness, Honesty, Credibility, Respect, and Service. It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.

OUR OPPORTUNITY:

Neogen is looking for a Customer Service Representative to provide effective customer service to all internal and external customers. The successful Customer Services Representative will provide excellent, in-depth knowledge of Neogen products and programs to all customers. The ideal candidate will work in the Eastern or Central time zone

Essential Duties & Responsibilities:

• Communicate effectively to team members and customers
• Provide timely and accurate information to incoming customer order status
• Work side by side our sales team
• Identify and resolve client concerns

Qualifications:

• Strong interpersonal and communication (verbal & written) skills
• Strong organization skills
• Microsoft Office proficiently required, especially in Excel and Outlook
• Experience working with a CRM tool preferred

Education and/or Experience: High School diploma or G.E.D. with 1-3 years of customer service background.

NoRedInk is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

NoRedInk - Builds stronger writers.

Deel is hiring a remote Client Onboarding Team Lead, EMEA. This is a full-time position that can be done remotely anywhere in EMEA.

Deel - Payroll and Compliance for International Teams.

Location:  Within Europe; 100% Remote; Freelance

Location:  Within Europe; 100% Remote; Freelance

Description

About komoot

Komoot is an app that lets you find, plan, and share adventures with an easy route planner. Driven by a desire to explore and powered by the outdoor community’s recommendations, komoot’s mission is to inspire great adventures, making them accessible to all. Google and Apple have listed us as one of their Apps of the Year numerous times—and with over 30 million users and 300,000 five-star reviews—komoot is on the way to becoming the most popular cycling and hiking app for people who love adventures worldwide.

Join our fully-remote team and change the way people explore!

About the role

Do you enjoy interacting with people and helping them find solutions? Can you easily pick up new information and apply it quickly? Does an independent and flexible working environment help you thrive? If your answers are ‘yes,’ we’d love to hear from you!

We’re looking for a friendly, tech-savvy Customer Support Specialist to join our team. This is a part-time, freelance, and fully-remote position. The time commitment varies, ranging from 10-30 hours a week, depending on the time of year.

This role is perfect for you if you want to work independently and fully remotely – whether you’re a student, a stay-at-home parent, or a digital nomad. We’re looking to build long-term relationships with people for whom this position makes sense based on their circumstances.

What you will do

• Your primary responsibility will be to answer our customers’ requests (email only) and help them get the most out of our product. You will be the first point of contact for our customers and, together with our Customer Support team, play a crucial role in how our users perceive us.
• Suppose you’ve been using komoot for a long time (or can pick it up quickly). If you’re great at written communication and looking for a position that offers the right mixture of flexibility and reliability, this is an excellent option for you.

Peak season

• Our peak season at komoot starts in April and ends in September. We expect to receive more support tickets during this time and will have significantly more work available, which is why we expect you to work 20h per week minimum between those months.
• The rest of the year is much quieter. However, there will be some weeks when we might need extra help. Being able to upscale/downscale your hours based on current circumstances would be very helpful.

What will your daily work look like?

You will:

• Support our users via email and answer their questions
• Handle mainly product questions and tailor responses from a bank of prepared answers to suit each case
• Work on first-level bug reporting: identify where there might be errors and then forward the cases to our second-level team
• Regularly ask for help and escalate anything that will require deeper investigation

Why you will love it

• You’ll work with outdoor fans and help them to have beautiful experiences and discover more of the great outdoors.
• You can set your schedule and decide when and where you work daily. The beach? The mountains? No timezone or country restrictions.
• You’ll have a lot of flexibility and freedom throughout the year to work more during some months and less during others.
• The salary for this position will be 20€ per hour, regardless of where you live. You’ll need to be set up as a freelancer in the country/area where you’re a tax resident and be able to invoice us

Requirements

You’ll be successful in this position if you

• Can answer about 12 emails per hour.
• Speak Spanish and French on a native level and have advanced English (C1-2). You’ll be working with Spanish-speaking, and French-speaking customers, and our internal company language is English.
• Are highly self-driven, responsible, well-organized, and independent. This is a position with a high degree of flexibility and no micro-management. You’ll need to be proactive and reliable in your communication.
• Are happy to also work during the weekend. The specific hours will be up to you.
• Are happy to become a komoot expert as quickly as possible (or you already are one).
• Are an excellent written communicator and know precisely how to create high-quality, personalized responses.
• Learn quickly and enjoy deep ing into technical issues and solving them.
• Ideally, you’re a regular komoot user.

Benefits

Sound like you?

Great, then we would love to hear from you! Please send us the following:

• Your CV in English highlights your most relevant experience.

• A short cover letter explaining why you’re interested in working at komoot.
• Feel free to tell us a little about yourself and show us your interests via your blog, Twitter, Tumblr, Flickr, or website.
• Bonus points for; Doing something creative with komoot (We love people who go the extra mile).

Location:  Within Europe; 100% Remote

Description

About komoot

Komoot is an app that lets you find, plan, and share adventures. Driven by a desire to explore and powered by the outdoor community’s recommendations, it’s komoot’s mission to inspire great adventures, making them accessible to all. And we’re good at what we do: Google and Apple have numerous times listed us as one of their Apps of the Year!

Today, with over 30 million users and 300,000 five-star reviews, komoot is well on its way to becoming the most popular app for finding, planning, and sharing adventures worldwide.

Join our fully remote team and change the way people explore!

About the role

Do you enjoy guiding users to the right solutions? Do you find investigating tricky issues satisfying? Have you ever been told you explain solutions clearly and can do so in writing too? If the answers are ‘yes,’ we’d love to hear from you!

We’re looking for an outstanding Customer Support Manager to join our easy-going but incredibly efficient support team. You’ll assist our users with questions and technical problems, help them get the most out of the product, and work on projects to improve the customer support experience. You’ll often be the first point of contact for our customers and will also represent their voices internally. After all, the happiness and satisfaction of our users have always been central to our mission — you and the team play a crucial role in how our users perceive us.

What you will do

• Support our users via email as well as answer their questions on all channels (tickets, forums, App Store reviews)
• Understand what users want, organize their ideas, and write adequate help documentation for them
• Identify and address common user queries and concerns by analyzing user feedback and data and implementing strategies to improve the customer experience
• Work with cross-functional teams to improve the efficiency and effectiveness of our customer support processes by identifying and implementing process improvements and automation opportunities
• Handle technically complex and/or escalated cases
• Work with developers and QA to find and solve critical bugs in the wild

Why you will love it

• You’ll work with outdoor fans and help them to have great experiences
• You’ll be the voice and the ear for our users and have a significant impact on our community
• You’ll work on a truly inspiring product that brings real-life value to our users and empowers them to explore more of the great outdoors
• Your expert knowledge will make you a key player in a highly motivated and talented team. You’ll feel challenged to learn and excel in your domain continuously
• You’ll improve a product that we’re pretty sure you’ll end up using for your outdoor adventures
• This is a remote role in a fully remote team. You are free to work from anywhere that lies between the time zones UTC-1 and UTC+3. A beach, the mountains, or a co-working space (covered by us)…
• You’ll travel with us (when covid restrictions allow) for team gatherings in amazing locations several times a year. You can check out this playlist to find out more about how we stay close while being remote. (http://bit.ly/39xtIrn)

Requirements

You’ll be successful in this position if you

• Have outstanding communication skills in German & English (C1-2); any other languages would be a great asset (mainly Dutch, French, Italian, or Spanish)
• Have 2+ years of experience working in online or tech support, and you love it
• You’re an excellent written communicator, enjoy producing help documentation, and can win frustrated users over with your excellent writing skills
• Experience in writing and editing technical content for a help center or similar resource
• You know how to identify and report bugs, and you can break down technically complex problems into simple explanations
• You are happy to work during the weekend
• Proven track record of improving customer satisfaction and reducing contact rate
• You learn quickly and enjoy deep ing into technical issues and solving them.
• Are highly self-driven, responsible, well-organized, and able to handle several tasks at the same time
• Have a passion for outdoor sports, apps, and technology
• You get bonus points for having previous experience with Trust & Safety topics

Benefits

Some of our Perks

• 38 days of vacation (incl. public holidays)
• Dedicated time and budget to spend on your professional development: classes, conferences, books – your choice!
• Discounts from leading outdoor and cycling brands
• Flexible working hours and ability to work from anywhere in Europe
• Three whole-company gatherings per year in beautiful locations
• Optional “togetherness” trips with your team
• Costs covered for your co-working space membership or your work from home office
• The latest devices and equipment to do your best work

Curious to find out more?

• More about our team and our values here: https://www.komoot.com/jobs
• More about how we work here: https://www.komoot.com/jobs-process#how-we-work
• More about our recruitment process and FAQs here: https://www.komoot.com/jobs-process

At komoot we want to make great adventures accessible to everyone.

We support ersity and inclusivity within the outdoors and welcome all prospective applicants. We have a rolling recruitment process. If this role is online, it means it’s still open. We’re accepting applications and actively looking for the perfect candidate. Is it you?

GitLab is hiring a remote Strategic Customer Success Manager, DACH. This is a full-time position that can be done remotely anywhere in Germany.

GitLab - A single application for the entire DevOps lifecycle.

Location:  International, Anywhere; Freelance

Get a jump on next year’s bills by providing Customer Support to Intuit TurboTax customers.

Boost your budget by working from home on a flexible schedule you create.

Earn extra money by providing personalized support for customers using Intuit TurboTax, focusing on process-related questions, data entry, and navigation assistance for users.

Financial or tax prep experience is not needed to assist customers with troubleshooting and general tech support. This work-from-home opportunity is available right now on the Arise® Platform.

The Arise® Platform is an online portal that connects you to remote customer service opportunities with well-known brands. Through the platform, you have the option to work for yourself or for someone already established in the network. Servicing through the Arise® Platform offers you the ability to be your own boss — the choice to work whenever you want, as much as you want.

Benefits of signing up to use the Arise® Platform: 

• Work from the comfort and convenience of home
• Schedule work around your life, family and priorities
• Save money, time, and headaches by avoiding rush hour and commuting costs
• Earn money on your terms, on your schedule.

A day in the life providing service for Intuit TurboTax customers:

• Helping customers use Intuit TurboTax Software over the phone, and through one-way video chat and screen sharing
• Researching, navigating and locating answers for customers on tax preparation by referencing webpages and resources
• Analyzing and researching tax matters to determine an appropriate course of action for customers
• Documenting all issues, resolution and follow up actions

What It Takes To Succeed:

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations. Excellent written, listening and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign-up and run your own customer support business or work as an agent for a Service Partner company already on the platform.  Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

About Arise:

Arise connects small call-center businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service.  YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you’re the boss.

Learn more at AriseWorkFromHome.com

**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise®.**

Location:  International, Anywhere; 100% Remote; Freelance

Remote Sales and Customer Support for Major Cruise Line – Work from Home

To all those who start planning the next vacation as soon as you return home, this one’s for you.

A well-known Cruise Line company is ramping up customer support to assist callers with planning and booking trips, in addition to handling questions and other requests.

The Arise® Platform presents the perfect opportunity to connect with this company, among other leading brands, so you can service their customers – from the comfort and safety of your home. Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform.

This type of flexibility means you take control of your income, your schedule, and get to work wherever it suits you – plus you get to help families plan their vacations!

Did someone say “vacation?”

What’s more, this unique opportunity comes with perks. Once you’ve serviced this client for at least 90 days, you may be eligible for a Family & Friends discount on your own personal cruise travel!

So. Much. Winning.

Benefits of signing up to use the Arise® Platform: 

• Work from the comfort and convenience of home
• Schedule work around your life, family and priorities
• Save money, time, and headaches by avoiding rush hour and commuting costs
• Earn money on your terms, on your schedule.

A day in the life using the Arise® Platform to provide Cruise Customer Support from home:

• Inbound calls for assistance with bookings from client’s customers and client’s travel agent partners.
• Possible outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.

What It Takes To Succeed:

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations. Excellent written, listening and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign-up and run your own customer support business or work as an agent for a Service Partner company already on the platform.  Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

About Arise:

Arise connects small call-center businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service.  YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you’re the boss.

Learn more at AriseWorkFromHome.com

**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise®.**

Location:  International, Anywhere; 100% Remote; Freelance

Work-From-Home Opportunity Servicing Clients for Leading Medical Transportation Company

Make some extra cash by supporting customers for a leading medical transportation company. This exciting customer service opportunity is perfect for those who can patiently deliver caring, compassionate service– all while working from the safety of your own home, using the Arise® Platform!

The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the Platform, you can provide remote customer support; earning income while saving money on costs associated with working outside of the home.

The Arise® Platform has various well-known clients immediately available on the platform — including this opportunity with a medical transportation company — you can start earning money in a few weeks.

Benefits of signing up to use the Arise® Platform: 

• Work from the comfort and convenience of home
• Schedule work around your life, family and priorities
• Save money, time, and headaches by avoiding rush hour and commuting costs
• Earn money on your terms, on your schedule.

A day in the life using the Arise® Platform to provide Medical Transportation services:

• Taking calls and answering questions from callers in need of Medical Transportation Services.
• Coordinating, updating, cancelling, and confirming appointments.
• Engaging with a wide demographic of callers.
• Servicing as an extension of the Medical Transportation Company as their representative, delivering exemplary customer service.

What It Takes To Succeed:

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations. Excellent written, listening and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign-up and run your own customer support business or work as an agent for a Service Partner company already on the platform.  Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

About Arise:

Arise connects small call-center businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service.  YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you’re the boss.

Learn more at AriseWorkFromHome.com

**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise®.**

Title: Customer Support Team Manager

Location: Anywhere in the U.S. (Remote)

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting and the job description below feels like a fit we really should start talking.

What you’ll do:

• Intentionally grow an exceptional customer support team
• Serve as a mentor to leads and frontline agents alike, providing coaching around career growth and sharing candid feedback that retains our top talent by keeping them learning and growing
• Ongoing workforce management and capacity planning, including coordination with a high-quality third-party support provider
• Take ownership of agent performance, ticket quality scores, and consistent customer service experiences
• Proactively provide regular reporting around our team’s KPI’s, to help guide improvements for both iniduals and the team as a whole
• Leverage customer insights, or the Voice of the Customer, to effectively partner with cross-functional teams and advocate for the customer experience at BetterUp
• Collaborate cross-functionally to support new and emerging product offerings, as well as internal function customer support is a key player
• Partner with our Customer Support Operations teammates to identify and implement process improvements that bring greater efficiency as we scale
• Partner with our Support Content & Enablement teammates to maximize the value they bring to our Customer Advocates and customers
• Collaborate in building a proactive customer support strategy
• Jump into front line support without hesitation; you understand the value of staying close to the work of your team
• Be an incredible advocate for the team, and for our customers

If you have some or all of the following, please apply:

• 3+ years leading customer support, service, and/or experience teams
• 2+ years providing frontline customer support or service
• Experience managing 10+ direct reports
• You thrive in a fast-paced, startup environment
• A passion for mentoring others in their career growth and development
• Demonstrated success in working collaboratively with a wide variety of business stakeholders
• Experience strategizing around proactive support
• Strong analytical skills and the ability to use data to drive recommendations

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental and vision insurance
• Flexible paid time off
• Per year:
  • All federal/statutory holidays observed
  • 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

We are dedicated to building erse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we value your privacy. Your personal data will be processed in accordance with our Privacy Policy. If you have any questions about the privacy of your personal data or your rights with regards to your personal data, please reach out to [email protected]

#LI-Remote

Title: Seasonal Chat Customer Service Agent

Location: Virtual, Any Location, US

Seasonal Chat Customer Service Agent – Remote

Customer Service

About Us

At Sitel Group we deliver leading CX solutions to global insurance clients that offer their consumers an array of products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty one of the largest global providers of customer experience (CX) products, we invest in YOU by covering the cost of your insurance license, so that you can provide support to customers of some of the world’s most well-known insurance brands.

This is a great opportunity for you to learn, lead, and grow. We invest in our people by providing paid training and the opportunity to take the multi-state insurance license. Grow with us! All our calls are inbound calls only- no cold calling.

At Sitel, our talent is our strategic differentiator. By bringing a ersity of perspective through our people and ideas, we create an environment of support and learning where all of our differences are valued. Sitel is proud to be an Equal Opportunity workplace

Required qualifications, skills and experience :

• Must have a High school Diploma (or GED)
• Ability to use a dual-monitor PC with several tools and systems for an extended period of time
• Comfortable supporting customers and interacting with peers in a technology-driven environment
• Availability to work a full-time schedule (includes variable shifts such as morning, nights, weekends, and applicable holidays)

Nice to have (but not required):

• Experience supporting customers through chat, email, and phone communications
• Previous contact center experience
• History with payment processing systems and financial services

Job Summary

Join the Sitel Group Team by assisting our Tax Software line of business as a Chat Agent! This position focuses on driving customer interactions through inbound & outbound chat/email communications. This is a Seasonal (Temporary) position and is Virtual-Work at Home.

• Drive customer support through digital communication – chat & email – using various channels and tools
• Respond to customer inquiries with a focus on providing a solution to the specific issue
• Help customers understand the services offered and discover which features will benefit their needs
• Troubleshoot access to online services through password resets
• Meet or exceed performance expectations in regard to customer satisfaction and other related metrics / KPIs

About the Benefits

Pay: $15/hr

Employee Assistance Program (EAP)

100% Paid Professional Training

Employee discounts

Referral bonuses

SitelFit wellness program

Educational benefits

Discord is hiring a remote Customer Experience Associate (Bilingual - Japanese). This is a full-time position that can be done remotely anywhere in the United States.

Discord - The easiest way to talk over voice, video, and text.

Tackle is hiring a remote Marketplace Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Tackle - Enterprise cloud commerce.

Title: Support Specialist, Member Experience

Location: Remote

What We’re Looking For

Our members tell us that Saltbox is built for them. Member experience is a critical part of what differentiates Saltbox from other solutions in the logistics industry. We’re looking for an experienced Support Specialist to serve as a product expert for our members and to help create an industry-defining logistics brand.

As the first hire for the Support Specialist role at Saltbox, you will have significant influence on designing and implementing the tools and systems we use to support our members. The right candidate will bring a strong point of view about how best to support customers and likely has previous experience in logistics, supply chain, or ecommerce industry. The role is highly collaborative, working closely with leadership and our product, sales, and operations teams.

Are you currently a customer support manager and wondering if this is the right career move for you? Let’s talk.

This position is remote. Some travel required.

Responsibilities

• Deeply understand what members value about their experience with Saltbox and provide clear written communication about that understanding to the rest of the business.
• Help to design and implement support queues and systems in tools such as Zendesk
• Provide expert responses to member questions, usually over email, but also via scheduled phone calls, occasionally via Slack, and sometimes in person when visiting a Saltbox location
• Contribute significantly to objectives and key results (OKR) to ensure improvements to member experience outside of the support queue
• Communicate insights about unmet member needs to the product team

Requirements

• 3+ years of relevant experience in customer support or related field
• Exceptional ability to communicate clearly and effectively in writing
• Excellent visual and verbal communication skills
• Ability to stand up systems and processes for others to follow to ensure a high quality support experience for both employees and members
• Ability to prioritize projects to align with what is most impactful to members and to the business

It would be amazing if:

• You have experience supporting ecommerce businesses regarding their ecommerce and supply chain needs
• You have significant experience with Zendesk or similar customer messaging solutions
• You have an allergy to broken processes especially when it adds friction for employees or customers but you’re able to suggest solutions with empathy and clarity
• You live near a current or upcoming Saltbox location so that you can be close to members.

Representative, Customer Service

Location US-Remote

Institution Walden University

Job ID 2022-125267

Location : Location US-Remote

Department Admissions

Employment Type Regular Full-Time

FLSA U.S./Global Status U.S. – Non-Exempt

Opportunity at a Glance

The Customer Service Representative will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the appropriate department based on their need(s) to appropriate group(s). CSR’s are responsible for providing excellent customer service, documentation or communications and appropriate follow up.

Responsibilities

• Provide initial support for customers by steering prospects to the appropriate team for service.
• Respond to customer inquiries through phone, chat, email and possibly SMS.
• Document calls, chats, emails and customer information according to standard operating procedures.
• Identify customer concerns and escalate to the appropriate department/representative.
• Resolve customer issues at the front line.
• Provide feedback and suggestions for new strategies for success with respect to effectiveness and efficiency in servicing our customers.
• Assist the CSR manager with pilot and outbound call initiatives.
• Stay up-to date on business processes and product knowledge, utilizing internal resources to accurately transfer calls to the appropriate team.

Qualifications

• High School education. Bachelor’s Degree preferred.
• Minimum of 3+ years of customer service experience preferred.
• Proficient in relevant computer systems and internet applications such as: Microsoft Office (Word, Excel, Power Point).
• Excellent organizational, written and verbal communication skills.
• Knowledge of administration and clerical processes.
• Exceptional time management, follow-up, multi-tasking and problem-solving skills.
• Ability to stay organized and work in a fast paced environment.
• Energetic, Motivated, Solutions Oriented.

Title: Helpdesk Agent – Remote Based

Location: Myrtle Beach, SC, US

Req ID: 223777

NTT DATA Services strives to hire exceptional, innovative and passionate iniduals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Agent – Remote Based to join our team in Myrtle Beach, South Carolina (US-SC), United States (US).

The Helpdesk Associate is responsible for providing telephone/email/ and remote diagnostic technical support of hardware, systems, sub-systems and/or applications for customers. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.

This is a work from home position. Only US based candidates will be considered.

• Responds to customer technical problems/issues related to hardware, software and networking via e-mail and phone
• Assists customers by diagnosing problems and providing resolutions for technical and service issues
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
• Identifies and provides input on unique or recurring customer problems
• Focuses on delivering a positive customer experience according to NTT Data standards.
• Monitors and tracks issues to ensure accurate resolution
• May be involved in revenue generation activities with current NTT Data customers
• Reviews and distribute pertinent cross-functional information
• Escalates more complex customer technical issues to senior level support
• Resolves complex issues forwarded by technicians or peers (e.g. executive technical escalations)
• Solves problems for customers with challenging expectations (often escalated or irate)
• Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group)
• Participates with managers to determine focus areas for technical improvements. (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance)
• Excels at tolerance for processes and people
• Excels at recognizing internal and external customer’s needs and expectations
• Learns the full range of NTT Data technology, products, and services and is able to identify how these products and services align to customer need
• Explains technical, industry, and market facts to position NTT Data as a competitive solution
• Cooperates and collaborates with colleagues, cross-functionally, to support the sales process
• Performs quality audits

Basic Qualifications

• 1+ year in customer service role

Additional Preferred Skills

• Call Center Experience
• Technical Support Experience
• The ability to work in a team environment and commit to a flexible work schedule, preferably the ability to accommodate a daytime, evening or overnight shift
• Fantastic communication skills and current customer service experience is necessary
• Exposure to troubleshooting Windows (Windows XP, Windows Vista and Windows 7) Exchange and basic network troubleshooting
• Previous experience troubleshooting desktop, printer and notebook issues

For Colorado Candidates

In compliance with the Colorado Equal Pay Transparency Rules, NTT DATA provides a reasonable range of compensation for roles that may be hired in Colorado. For a candidate in the state of Colorado only, the starting pay for this role is 16.50/hour. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a erse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Customer Service Representative

6314 Remote/Teleworker US

Chesapeake, VA – Oak Ridge, TN – Las Cruces, NM – Indianapolis, IN – Albuquerque, NM – Norfolk, VA – Cary, NC

Full time

R-00101237

Job Description:

Leidos is a Fortune 500 company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.

POSITION SUMMARY(program supporting/general position overview):

Leidos is seeking an Entry Level Customer Service Representatives (CSRs) to respond to incoming contacts from consumers that have been victims of identity theft and consumer fraud. Must efficiently document consumer complaints into a secure database, provide educational materials/referrals, while providing A+ customer service.

The expected shift is 9:00 am to 5:00 pm (EST) / 6:00 am – 2:00 PM (PST) Monday through Friday.

PRIMARY RESPONSIBILITIES:

Respond to inbound calls. Provide excellent customer service. Document consumer data into web application. Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.

MINIMUM REQUIRED QUALIFICATIONS:

• HS Diploma or GED Equivalent.
• Excellent computer/typing skills.
• Excellent communication skills.
• Position requires the ability to obtain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete.

DESIRED QUALIFICATIONS:

• Bilingual (Fluent in Spanish and English, both written and speech).
• Prior call center experience.
• Customer service experience.
• General knowledge of federal law.
• Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application.

This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. The hourly rate for this position is $15.00 an hour.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Location:  Latin America, 100% Remote

Semaphore, a leading software delivery service with a global customer base, is looking for an Account Support Representative to join our team.

The Customer Support team at Semaphore plays an important role in our relationship with customers. The most significant characteristic of our support team is that we love helping developers – more than 9 out of 10 customers rate Semaphore support as exceptional. Our mission is to keep the customers happy by assisting them as quickly and awesomely as possible. That is where you step in. ​​

You will handle a wide variety of inquiries, including questions about user credentials, billing, and user management while delegating technical support requests to the rest of the team. It requires a logical brain and a speedy sense for solving problems

This is a full-time, entry-level, and remote position.

Note for the applicants:

Working hours: 10 – 18 PST (GMT-8) time

Responsibilities

• Respond to customer requests in a timely and accurate way via email or chat
• Analyze customers’ requests to understand common issues and needs
• Improve Semaphore documentation
• Update our internal knowledge base with useful information gathered from the communication with the customers
• Participate in building internal processes and procedures to make them as effective and efficient as possible
• Gather feedback from the customers and propagate it to the relevant teams
• Follow up with customers to ensure their issues are resolved
• Collaborate with other teams in handling and overseeing customers’ payments

Requirements

• 2+ years of professional experience in a comparable role
• Minimum Bachelor’s degree or equivalent level of education
• Excellent English, both written and verbal communication skills
• Vital emotional intelligence and empathy — you are a people person who is naturally pleasant to customers even if they are having a bad day,
• Strong analytical reading skills – you can recognize the question behind a question.
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution.
• Passion for helping real customers solve real problems
• Ability to work effectively remotely with an international team
• Highly organized and self-managed, have an excellent work ethic and attention to detail.
• Proactive team player interested in taking an active part in the evolution of team processes

Bonus experience

• Prior customer support experience in startup companies
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Experience in communicating with developers

Benefits

• The impact of working on a product competing in a global market.
• Join a small team of around 30 full-time people who love their work.
• A healthy 40-hour work week and a friendly and supportive work environment.
• Competitive salary.
• Company retreats.
• Space to learn continuously and choose the tools and equipment for your job.
• Paid trips to conferences and books of your choice.
• Interact with developers that use Semaphore and talk about the latest and significant way to develop and ship software.
• Paid membership at a fitness club of your choice.

Semaphore is an equal-opportunity employer. Consistent with our mission of serving a erse and global audience, we value a erse workforce and inclusive culture, which reflects that. We encourage applications from all qualified iniduals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

Customer Care Manager

United States, Remote

The Company:

It’s no surprise that 6sense is named a top workplace year after year we have industry-leading technology developed and taken to market by a world-class team. 6sense is Top Rated on Glassdoor with a 4.9/5 and our CEO Jason Zintak was recognized as the #1 CEO in the small & medium business category by Glassdoor’s 2021 Top CEO Employees Choice Awards.

In 2021, the company was recognized for having the Best Company for Diversity, Best Company for Women, Best CEO, Best Company Culture, Best Company Perks & Benets and Happiest Employees from the employee feedback platform Comparably. In addition, 6sense has also won several accolades that demonstrate its reputation as an employer of choice including the Glassdoor Best Place to Work (2022), TrustRadius Tech Cares (2021) and Inc. Best Workplaces (2022, 2021, 2020, 2019).

6sense reinvents the way organizations create, manage, and convert pipeline to revenue. The 6sense Revenue AI captures anonymous buying signals, predicts the right accounts to target at the ideal time, and recommends the channels and messages to boost revenue performance. Removing guesswork, friction and wasted sales effort, 6sense empowers sales, marketing, and customer success teams to signicantly improve pipeline quality, accelerate sales velocity, increase conversion rates, and grow revenue predictably.

As a 6sense Customer Care Manager you will have the opportunity to positively influence our customers when they need help the most. Customer Care Manager’s join an account’s customer facing team at times of concerns; but with cross-functional leadership skills and our outlined process we turn customers into fans of our platform and the service we provide them.

Role Responsibilities

• Manage multiple issues on account level escalations to ensure timely resolution and proper handling.
• Empathetically communicate with our customers regarding any issues they may be experiencing.
• Write daily, customer facing, executive and comprehensive updates for each of your accounts.
• Write daily, internal, executive and comprehensive updates for each of your accounts.
• Understand internal trouble shooting processes to be able to help ask the right questions thereby aiding technical teams in resolving issues.
• Open, track and monitor handling of tickets throughout all levels of the troubleshooting process.
• Log and track progress towards each customer’s Get Well Plan.
• Effectively communicate internally across cross-functional teams on Zoom, Slack and Email
• Able to learn and understand how our platform works and help convey that to our customers.

Preferred Skills & Experience

• 5 years of relevant experience in a customer focused position involving technical knowledge of companies’ products and services.
• 2 years Technical Project Management experience.
• Excellent communication skills, both written and verbal.
• Work well under pressure and be able to effectively prioritize multiple escalated issues.
• Experience with Zendesk, Salesforce and Jira for ticketing.
• Java and/or SQL a plus.

#LI-remote

Every person in every role at 6sense owns a part of dening the future of our industry-leading technology. You’ll join a team where curiosity is prized, no one’s satised with the status quo, and everyone’s all-in on the collective good.6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure successby the value we create for our customers.

We want 6sense to be the best chapter of your career.

Feel part of something

You’ll be part of building tomorrow’s tech, revolutionizing how marketing and sales teams create, manage, and convert pipeline to revenue. And you’ll be seen and appreciated by co-workers who challenge you, cheer you on, and always have your back.

At 6sense, you’ll experience the passion from customers and colleagues alike for our market-leading vision, and you’re entrusted with applying your unique talents to help bring that vision to life.

Build a career

As part of a company on a rocketship trajectory, there’s no way around it: You’re going to experience unparalleled career growth. With colleagues as humble and hungry as you are, and a leadership philosophy grounded in trust, transparency, and empowerment, every day is a chance to improve on the one before.

Enjoy access to our Udemy Training Library with 5,000+ courses, give and get recognition from your coworkers, and spend time with our executive team every two weeks in our All Hands gathering to connect, learn and ask leaders about whatever is on your mind.

Enjoy work, and your life

This is a place where you’ll do your best work and inspire others to do theirs where you’re guaranteed to make real connections, for life, along the way.

We want to help you prioritize health and wellness, today and tomorrow. Take advantage of family medical coverage; a monthly stipend to support your physical, mental, and nancial wellness; generous paid parental leave benets; Plus, we have an open time-off policy, so you can take the time you need.

Set for success

A vision as big as ours only comes to life when we’re all winning together.

We’ll make sure you have the equipment you need to work at home or in one of our oces. And have the right snacks, pens or lighting with our work-from-home expense reimbursement allowance. We also partner with WeWork to make sure that if your choice is a hybrid of home and oce, we have you covered in the locations they’re offered.

That’s the commitment we make to every one of our employees. If this sounds like a place where you’ll thrive as you take your success to the next level, let’s chat!

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs at 6sense.com.

Work From Home – Customer Care Specialist

Job Number:20116666

• Country:United States
• Type:Full time
• Employment Type:Regular

What Customer Operations Support contributes to Cardinal Health

Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.

Qualifications:

• High school diploma, GED or equivalent, or equivalent work experience, preferred
• 2-4 years experience preferred
• Prior computer experience using Microsoft Office systems required
• Customer service experience preferred
• Familiarity with call-center phone systems preferred
• Communication and active listening skills
• Excellent Phone Skills
• Quality Focused
• Keen attention to detail, especially documenting for proper information
• Capacity to navigate stressful situations with ease
• Ability to achieve daily call center metrics

Accountabilities in this Role:

The Customer Care Specialist is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day.

• Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies
• Ability to handle high call volumes day to day
• Navigate multiple computer programs throughout the workday
• Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed
• Uses provided resources/company websites to navigate customer’s concerns
• Consults with Supervisor or Team Lead on complex and unusual problems
• Ensure customer satisfaction and provide professional customer support

Soft Skills:

• Communication and active listening skills
• Keen attention to detail
• Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times
• Capacity to navigate stressful situations with ease
• Ability to achieve daily call center metrics

SHIFT: Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr.

In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated.

REMOTE DETAILS: You will work from home, full-time. It will require a quiet, distraction free environment with access to high-speed internet (50 MBPS). We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet.

Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular/Hot Spot connections are NOT acceptable.

Download speed of (25Mbps Minimum) but (50Mbps Recommended) if nobody else at home streaming.

WHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges now, and in the future.

BENEFITS:

• Medical, Dental and Vision coverage starting Day 1
• 401K match program starting Day 1
• 23 days of Paid Time off after 90-day probation period
• Health savings account (HSA) & Flexible spending accounts (FSAs)
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado

Anticipated salary range: $16.75/hr

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Location: Tennessee, Alabama, Georgia, or Kentucky; 100% Remote 

(Candidates located outside of TN, AL, GA or KY will not be considered)

Pay Type: $16-$20 per hour

Posting Date: 12/23/2022

Location: Virtual / Work from home in Tennessee, Alabama, Georgia, or Kentucky (Basically within reasonable driving distance of Nashville and Chattanooga, Tennessee)

Who You Are

Your friends describe you as a “go-getter”. You are a forward thinker who likes to embrace new technologies and find creative, efficient solutions. You generally take life by the horns but understand that you are not always the smartest person in the room. You enjoy working with people, you’re collaborative, humble, and willing to ask questions and provide answers. You get that to succeed, everyone must succeed, and our customers come first.

Who We Are

As outdoor enthusiasts, camping is an essential part of our recreation with friends and family. However, we realized that booking a campsite wasn’t nearly as easy as booking a hotel stay. Why couldn’t it be that easy to reserve time in nature? So in 2006, we set out on a new adventure—make a simple and intuitive way to book a campsite on the interweb. Since then, we’ve become one of the fastest-growing (adding new customers all the time), industry-leading, cloud-based campground management, and online reservation software companies.

We’re an intentionally small team based in Mount Juliet, TN and we take our time finding the right people who believe in our mission. For us, this is not just a job—it’s our passion! We take pride in our work and “own our own stuff”. We work hard to be proactive and solve problems. But most importantly, we get what good customer service looks and feels like and want to be the best! We either add value to the market by making campground management and reservations easy, or we find something else to do. To quote the great Yoda, “Do or Do Not. There is no try!”

What You’ll Do

Besides making incredible software that helps park operators live their BEST lives, we strive to create dependable relationships with our customers and each other.

As an Onboarding Coordinator, you’ll be our customer’s first point of contact—that welcoming voice that lets them know we’re glad they are here.  You’ll provide first-class implementation support that will give our customers a seamless transition and adoption of our software. You’ll serve as the park’s personal coach, entering their park data and guiding customers to the most efficient and effective implementation solutions that best meet their needs.

You’ll be vital in the detailed creation of their campground on our software. Creating park sites, defining campground rates and rental rules, configuring the park’s accounting and credit card processing systems, and coordinating the import of guest and reservation data from pre-existing systems are just a few ways you’ll be setting them up for success. You’d also enjoy providing proactive training and support for customers before they even know they need it! 

What You Need:

• High school diploma or equivalent
• 2+ years of customer support experience
• Excellent verbal, written and listening communication skills in English
• Working knowledge of computer systems, software and applications, and the internet in general
• Working knowledge of Excel and other Office 365 products
• Knowledge of or background in accounting preferred
• Excellent customer service, time management, and interpersonal skills
• The flexibility to travel from time – to – time to attend CampLife meetings and events at various locations around the country.
• A private, quiet workspace
• High-speed internet service

Still reading? Fantastic! 

We believe in hiring smart people and giving them the support they need. Besides working with a team fueled by a mission, you may also enjoy some of these perks:

• A fully remote position (even pre-pandemic!)
• Competitive paid time off plan, including holidays and your birthday
• Health, life, dental, vision, and disability insurance
• Retirement Plan

If this sounds like the type of position that pumps you up (or at least makes you smile) please send a resume and cover letter to [email protected]. Candidates must be located in Tennessee, Alabama, Georgia, or Kentucky to be considered.

When you send those two items, tell us a bit about yourself. 

1. What was the last book you read and how did it impact you? 
2. How would you define an excellent team player? 
3. How have you served others in the past 12 months? 

We hope to hear from you soon!

Aragon is looking to hire a Technical Support Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Khan Academy is hiring a remote Community Support Lead, Knowledge And Community Specialist. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Khan Academy - You can learn anything. For free. For everyone. Forever..

6sense is hiring a remote Customer Care Manager. This is a full-time position that can be done remotely anywhere in the United States.

6sense - Reimagines the way revenue teams create, manage and convert pipeline to revenue.

Livestorm is hiring a remote Strategic Customer Success Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Livestorm - Build strong relationships with your audience through webinars and video meetings.

CB Insights is hiring a remote Customer Success Manager II. This is a full-time position that can be done remotely anywhere in the United States.

CB Insights - We build software that predicts technology trends.

Work at Home Customer Service Representatives

Location:Work at Home (United States Only)

Job Code:141

# of Openings:10

Description

Company Overview:

OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Our success can be attributed to one thing – outstanding agents who provide superior services and products to our customers. OutPLEX is a top Teleservices contact center that supports recognized brands with Teleservices and Live Chat.

Description:

OutPLEX is currently staffing for work at home professionals to join our dynamic team! Work at home agents play a vital role, liaising between various customers and the business entities in which we represent. As a WAH Agent, you would be assisting customers answering general questions and resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved issues via chat or phone.

Skills and Specifications:

• Ability to type from 30WPM – 50WPM with 0 errors.
• Ability to multi-task.
• Ability to resource product information via tools that are provided to you.
• Ability to independently research information via the internet.
• Sales experience a plus!
• Outstanding spelling, grammar, and communication skills a MUST!

Computer Requirements:

• Must be hardwired to the internet
• Must have Windows Operating System (MAC not compatible)

Education and Qualifications:

• High school diploma from an accredited institution

General Education Degree

Payroll Customer Support Representative

• Customer Support
• Remote, USA

BRIEF STATEMENT OF THE PURPOSE OF THIS POSITION:

iSolved associates contribute to a positive work environment that is entrepreneurial and high-performing. A Customer Service Representative works within a team and is responsible for all aspects of payroll processing and quality service for our direct clients.

PRIMARY RESPONSIBILITIES OF THIS POSITION ARE:

• Maintains a high rate of client retention through superior customer service, assisting assigned client base with all components related to payroll processing
• Responsible for accurate and timely preparation and submission of payrolls
• Establish and maintain a positive working relationship with clients and coworkers to promote a quality service image
• Research and resolve payroll and Human Capital Management related questions, concerns, and problems for clients in a friendly, and timely manner
• Handles a high volume of telephone and email correspondence
• Advises clients on how to fully utilize the Human Capital Management platform
• Other projects as assigned
• Shifts may be from 7 a.m. 7 p.m. local time

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred, but not required
• FPC, CPP, and/or SHRM certifications preferred but not required
• Experience in payroll and customer service with a high call volume
• Strong computer aptitude, which includes expertise with Microsoft Excel as well as experience with payroll and Human Capital Management platforms
• Ability to analyze data with particular attention to detail
• Excellent written, oral, and communication skills
• Strong customer service orientation and problem resolution skills
• Working knowledge of federal, state, and local payroll laws, wage and hour laws and best practices
• Excellent interpersonal skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Normal working conditions require normal to close concentration, visual attention and manual dexterity. Lifting requirements less than 10 pounds. Moderate noise.

DISCLAIMER:

The lists under Essential Functions and Additional Responsibilities are not exhaustive, but are merely the most accurate lists for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change.

iSolved HCM is an industry-leading human capital management technology company that brings together the key workforce functions in one robust, easy-to-use platform, iSolved. Payroll, HR, Time & Attendance, Onboarding, ACA Compliance, and Benefits Enrollment are all delivered from one solution, in the cloud, specifically built for the small to mid-sized employer. It has achieved rapid market share, with more than 2 million employees and growing.