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The Player Success Agent is responsible for the operational day-to-day assessments, interaction and reviews of customers.

Job responsibilities include:

• Dealing with inbound customer communications, including bonus/promotional queries, questions around specific sports/esports markets and dealing with account queries around customer login, detail change and account closure.

• Knowing which team to escalate inbound queries, if necessary.
• Dealing with customers who display signs of problem gambling through interaction with yourself. Knowing how to spot the signs and the subsequent action required.
• Dealing with multiple queries at a time, staying focussed and replying in a timely manner to customers.

• Handling new AML/SG triggers and alerts from start to end in real-time, including conducting thorough risk assessments, interacting and full audit logs.
• Handing PEPs, Sanctions and adverse Media checks in real-time, along with a full audit log..
• Interacting with customers (inbound and outbound) via calls, chats and emails regarding any topic related to Midnite.
• Working with the Trading team in real-time to identify accounts of note and any subsequent actions.
• Preventing and identifying all types of fraud on accounts, blocking accounts where necessary.
• Identifying any risks associated with new users in real time, and handling them appropriately on a risk-based approach.
• Detailed handover with the day team, referring accounts of note notes or accounts to watch, escalating high-risk accounts as required

Requirements

• Working under pressure - Working in real time, ensuring you react to alerts quickly, particularly in a faced paced environment.
• Analytical - The ability to take data, process it and make necessary conclusions and actions off the back of it.
• Communication skills - Strong verbal and written communication skills, to interact with customers and colleagues.
• Independant working - The ability to learn and take on information quickly and work independently at times.
• Proactive - The ability to search for suspicious customers/customers at risk before it is too late. Looking for the issues before they become more of a problem.
• The right fit - Here at Midnite, we are looking for someone who can fit in well with our culture and work closely with a small team.
• Fluent in Spanish and English

Working Hours:

• Requirement to work 4 in every 7 days, 9pm - 8am Brazilian time
• On a rotational basis with one other staff member

• Organised - The ability to juggle multiple tasks at once, whilst maintaining excellent standards

Benefits

• A ground-floor role in which you’ll be integral to our company culture and help shape the direction. You’ll be part of a growing community of Midnite employees, partners, investors, and advisors, all focused on our common goal. We love to do things together with regular company-wide meetups, games nights, and team retreats.
• Flexible long-term work options (remote and hybrid).
• Our team combines years of experience building world-class betting technology with deep esports and sports domain expertise. We are as intentional about building a durable company and inclusive culture as we are about perfecting our product, and are serious about flexible work and professional development.

Hi, we’re Healthee. We’re on a mission to support employees and transform their health care experience. We’re building an AI powered platform that is designed to support every employee with healthcare benefits, navigate their plans and optimize care.

Want to join our mission-driven team? Read on.

Provide personalized, effective, and insightful support to users inquiries via multiple channels.

Understand our users' varied needs and ensure their success with Healthee

Serve as an ambassador for our users with the rest of the Healthee team to ensure that our product always serves our users needs and expectations.

Collaborate with our development teams to identify, reproduce and report bugs until resolution.

Educate our users on their health benefits.

This role is Tue- Friday -10:00-8:00-(10 hour shifts) - TX (GMT-5) With weekends rotation (support email support only, once every 3 weeks)

Requirements

2 years of relevant professional experience preferably in healthcare or care navigation.

Bilingual - English and Spanish

Excellent interpersonal skills and the ability to multitask

Working knowledge of general medical terminology in both English and Spanish- an advantage

Positive attitude, empathy, and high energy

Adaptable to change and takes initiative

BA Degree in Business or any other relevant field

Benefits

• Healthee will cover Licensing for Life and Health insurance producer license that will completed during the first 2 months of work
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Remote Work
• Stock Option Plan
• 55-60K

About Current Health

Current Health is a leader in the movement to transition more healthcare into the home. We’re a technology company, but beyond our best in class hardware and software capabilities, we help healthcare organizations operationalize care at home and deliver excellent patient experiences through helping with the last mile of care logistics and services. We partner with leading healthcare organizations to advance home-based care in the US, the UK, and around the world.

More than doubling in size in the last year, we’re building a global team united in one purpose: helping people live healthier, longer lives by predicting disease and enabling earlier treatment. At Current Health, we seek to put patients first, solve problems with curiosity and creativity, pursue uncommon collaboration, and never stop growing. We’re a remote-first company, which means that everything from how we work, communicate, and socialize is shaped by tools and culture that prioritize collaboration and support independence.

Position summary

As a Client Support Associate your goal will be to solve problems for clients and their patients, and provide exceptional customer service and support in real time. You will staff our technical support desk, responding to calls, emails, and instant messages from clients and their patients. You will be a Current Health expert, and compassionately help iniduals solve their problems. You will also be a Current Health ambassador, reaching out to make sure that our clients and their patients are successfully using our product and services to improve their health and wellbeing.

It's critical that you are results-driven, product-savvy and can quickly learn how to use new tools. We are looking for someone who has a burning desire to meet challenges head-on and succeed. If this sounds like you, then we want to get to know you.

Given the staffing of the team, some flexibility and a willingness to work occasional holidays is essential.

What You’ll Be Doing

• Respond to technical support questions that arrive by phone, email, and IM, solving the problems of clients and their patients based on deep knowledge of our products and services.
• Support the logistics team, making sure that products get to patients that need them, reusable medical devices are retrieved and recycled, and any issues with missing or non-working parts are resolved.
• Reach out to patients to make sure their experience is excellent and any problems they are having are resolved. This may involve interfacing with their clinician or the Current Health clinical staff.
• Collect and organize information gained during these interactions with our clients and their patients and help the Current Health product team turn these observations into useful insights and better products.
• Be a subject matter expert on Current Health’s product offerings helping clients optimally utilize our technology as they go live (including training end users)
• Support the Implementation Team by providing tactical response and strategic solutions to use cases and translating these into actionable steps for clients
• Support clients in onboarding of users to the Learning Management System and granting user access to the Current Health system
• Coach and support patients in the initial setup of the Current Health Kit. Responding to any patient inquiries and troubleshooting as necessary.
• Provide support in Root Cause Analysis and Lessons Learnt to prevent future issues
• Serve as the client support representative during the implementation and post go-live phases to drive optimization for clients

Requirements

What we’re looking for

• Experience working for a medical device, health IT, or digital health company a plus
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• Self-motivated inidual with a bias for action
• Ability to work collaboratively in a team environment, multitask and prioritize multiple requests
• Passion about working in a fast-paced environment

Benefits

• 401k contribution up to a maximum of 3% on base salary
• 70% contribution towards Health, Optical and dental plans including partner and family.
• 1 x Life & AD&D Insurance
• Holidays: 33 days per year inclusive of public holidays
• Flexible, autonomous working environment
• Travel expenses covered
• Spec your own environment
• Employee Assistance Program
• Team events

Location:  US Locations Only; 100% Remote; Freelance

Overview

Why is building a work-at-home business a great idea? On the Omni Platform

As a 1099 contractor, you run your own business (are self-employed) & write

You may have heard about other gigs, but we’re different. How? It’s simple: We

*What work will you be performing?*

You’ll be providing customer service (taking inbound phone calls, answering

You will interact with customers through phone and/or chat/email, helping

*What You’ll Do*

– Work from home, or any quiet place with a closed door

*Who You Are*

– Great communication skills (verbal and written)

Earning Potential*

Projects will have varying earning potential, but all projects pay for time

As a self-employed 1099 Independent Contractor providing work-from-home

*Scheduling & Hours*

GBA’s providing service on the Omni platform choose their own schedule by

*What’s Next*

If you want the flexibility and freedom to work for your life, instead of

Title: Customer Support Representative

Location: Remote

About the Position

Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work? We are seeking a Customer Support Representative to assist Customers and Revvers with questions and technical issues while providing a world-class customer experience.

This role will report to a Customer Support Team Lead. As a member of the Customer Support team, you will be responsible for Answering Phone Calls, Taking Chats and Responding to Emails.

Your duties will include:

• Skillfully communicating with customers while providing an unrivaled experience through phone, chat and email
• Skillfully communicating with freelancers while providing an extraordinary experience through email
• Work seamlessly across all Rev services to resolve issues large and small
• Review and process incoming orders for our various service offerings
• Collaborate with the support team while maintaining our core values and meeting goals
• Promote a helpful, happy attitude with both customers and your team members

Qualifications

• 1+ years sales and/or customer support experience
• You are tech-savvy. You are the person your family calls for help when their computer goes wonky and you do so with patience and compassion. You can easily troubleshoot basic issues.
• You have excellent written communication skills. When you write, words flow like butter and people are impressed by your well-thought-out prose.
• You have rare people skills which allow you to get out in front of problems and proactively help with potential troubles.

Benefits:

Get Paid: Be competitively compensated by a well-funded startup. Enjoy full benefits, options, and a 401k.

• Desk Budget & Office Equipment: Rev will provide you with a new laptop. You will also have a budget to outfit your workspace.
• Make a Difference: Be measured by your impact, not your effort. Help create real jobs for real people.
• Work Where You Want: For most roles, be free to stay at home, come to the office, or work from a coffee shop.
• Have Fun: Plan and participate in events like field day, baseball games, ski trips and happy hours.
• Stretch Yourself: Learn new skills, talk to customers, drive product improvements, or learn to design. We will push you to your limits.

Rev maintains a drug-free workplace.

*We are interested in every qualified candidate who is eligible to work in the United States or the United Kingdom (for UK based roles)

Location: Remote in the APAC region

Position Type: Full Time/Part-Time

Reporting to: Customer Success Lead - APAC

Application requirements:

• CV/Resume

• One minute loom video on why you would be suitable for the role (optional).

The Enterprise Customer Success Manager is focused on retaining and growing our enterprise partnerships through project management and thought leadership. Working with Vygo’s partners (Universities & Governments) to improve student outcomes and move towards a world where everyone has a world-class education.

• Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher-touch service.

• Grow and increase the adoption of our strategic customers by increasing business value through implementing Vygo across the partnership.

• Build and foster relationships with key decision makers and stakeholders (from C-Suite to coordinators) across large enterprise partnerships.

• Acts as a Trusted Advisor and Thought Leader, providing strategic guidance to University/Commercial partners

• Influence the mindset of partners by challenging the status quo and constantly delivering innovation to grow student outcomes.

• Collaborate on defining what success means for your partners and produce detailed plans outlining a roadmap to achieve success and share in the accountability for their success.

• Monitor partner health and create risk mitigation plans where needed.

• Align with account team in pre-sales phase for a new and existing customer to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated.

• Collaborate with other Vygo teams and leadership to ensure adoption and successful customer renewals.

• Resolve customer inquiries by aligning partners with the right resources.

• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.

• Serve as a mentor to new team members.

Vygo radically improves how universities deliver and manage student support programs. Through our web and mobile apps, students can discover, join and participate in programs ranging from 1st-year orientation through to counselling. Students are matched with support and participate in 1:1 or group text, video or face-to-face sessions and events.

Your work will directly have a positive impact on the lives of students and learners across the globe. We constantly have good stories coming from our students about how our platform has improved their university experience. If you care about making a difference and seeing the results, Vygo is for you.

The Culture:

• Remote first and results-oriented - it’s about the outcome, not output. You can work from any time zone. You can also work where and how you want; as long as you get the job done, you’re free to choose how you do it. We value people over process and back that up with flexible work arrangements.

• Mission-driven colleagues - everyone at Vygo is here because they want to change education.

• Committed to ersity and inclusion - we’re building software for students worldwide. To do that well, we need a workforce representative of the users we serve. Our executive team participates in D&I workshops at least once a year to ensure we’re continuously learning.

• A partner for your career growth - We take growth seriously. If there’s something you want to upskill in, you’ll be supported all the way. You’ll have access to a development stipend to spend on books, courses, seminars, events - anything you want!

• A healthy team culture - We are a team dedicated to making a difference and getting results, and we’ll get there together. From team hangouts and lunches to playing online games together, we maintain a culture where you have time to form real connections with your colleagues, even remotely.

• Extensive experience owning, maintaining, and driving customer relationships in a quota or retention-carrying role

• A verifiable track record of consistently meeting and exceeding revenue goals

• Previous experience project managing enterprise-wide SaaS platform rollout in external organisations.

• Excellent written and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email.

• Have a firm grasp of how business works, including sales, consultative, problem-solving, and issue resolution skills.

• Well-organised, with high attention to detail and the ability to prioritise and manage time for successful execution.

• Confident, self-motivated, and a true team player

• The ability to thrive in a fast-paced environment

• Innovative problem solver and a digital champion who can advise and enable the customer through Thought Leadership.

• Degree or equivalent relevant experience required.

Below is an example of what success looks like in this role.

Jitterbit is a market-leading Enterprise Integration Platform as a Service (eiPaaS) & API Management (API-M) solution provider, headquartered in Alameda, CA - recently recognized by Gartner as a Leader in the Magic Quadrant for the 6th Year in a row!

Jitterbit helps businesses make faster, more effective decisions by enabling them to unify and exploit data from all sources. Using the Jitterbit API integration platform companies can rapidly connect SaaS, on-premises and cloud applications and instantly infuse artificial intelligence into any business process. Our intuitive API creation technology enables companies to reuse business-critical applications and data to bring new offerings to market in days, not months.

The environment for this role is fast-paced, and will be in the corporate spotlight reflecting keen interest by the executive team and the Board of Directors. Team resources will be drawn from several other groups requiring the ability to succinctly and accurately outline the situation for prioritization purposes. A strong predictor of success for a CSM is the ability to coordinate the activities with multiple internal and external constituents. The CSM has no direct staff. He/she must influence others by outlining the business conditions of his/her customers, and drive the organizations (Customer, Partner, & Jitterbit) toward an agreed upon set of objectives, negotiating and making trade offs along the way.

Performance Objectives

1. Get up to speed with Jitterbit processes and tools: During the first 60 days learn and start using Jitterbit’s process to engage with customers and internal stakeholders/constituents. Including among other activities: how to prep and conduct an On-Boarding Kickoff, a Business Review, an Operational Review; understand what a customer has licensed and understand how the platform is used; document where customers are in their journeys; assess risk and define mitigation plans when necessary; and prepare, drive, & negotiate a handful of renewals;
2. Manage a portfolio of strategic customers: Engage with a portfolio of customers to understand what initiatives are key to their successes, how customers are organized, and drive toward becoming their trusted advisor. Drive a set of specific plans to ensure customers remain customers and earn the right to grow our footprint when and where possible
3. Review and understand the contractual agreements in place: Drill down into the specifics of the different agreements executed over the years with his/her customers, extract & communicate what was agreed upon and compare to what is being used. As the relationship extends, present a coherent proposition aligned with customers’ needs and capture what is agreed upon into contractual documents
4. Collaborate with multiple parties: Capture and communicate effectively with other Jitterbit teams in a virtual environment. Teams include partners, technical support, operations, engineering, marketing, sales, executives, and finance to fulfill customer expectations. Being accountable for activities related to driving toward customers’ success and holding others accountable to ensure deliverables are provided in a timely manner
5. Command of the Message: Learn and be able to explain what Jitterbit does. Align how Jitterbit’s platform can help customers reach their objectives faster, more efficiently, and with less risk. Uncover new initiatives where Jitterbit could be used. Understand what Jitterbit offers, how it is used at existing customers and how it could be used by his/her customers. Be able to outline the value proposition to existing and new players and tailor the message to the specific industry/domain the customer is in
6. Command of the Sale: Apply Jitterbit’s methodology to properly forecast and assess risk around renewals and expansions. Drive toward defined renewal rate and expansion target while maintaining an accurate sets of records within Jitterbit’s CRM
7. Document & communicate customer’s status: Document where each customers are in their journey with Jitterbit, the potential risks associated to an engagement, the overall health of accounts, the Success Plans, proposals, and other key engagement artifacts. Identify customers candidate for marketing/sales engagement - Case Studies, Analyst Reviews, References, etc...
8. Manage Escalations: When Jitterbit's environment does not respond in alignment with business or technical priorities of our customers manage the communication and drive toward a positive outcome.
9. Assist in defining the strategy for an account: Work collaboratively with Account Executive to help define and execute the strategy around an account. Research key customer initiatives to better understand their priorities and how Jitterbit can make a difference in their quest for success.

You have at least 1 to 3 years in customer facing roles where one of the requirements of the position was to coordinate and collaborate with multiple parties to reach a desired outcome. This includes working with most departments within the organization as well as third parties such as partners contributing to a desired outcome. Experience reviewing contracts, negotiating, preparing proposals, and closing the loop on initiatives and programs are key to the success of the CSM.

What You’ll Get:

• Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
• Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
• Career development and mentorship
• A flexible, remote-friendly company with personality and heart

LeadIQ makes sales teams more efficient. Research your prospects, find their contact data, and save them right into your CRM, all in one click.

The Role

• Drive value-based customer relationships based on critical messaging across multiple organizational levels, including key decision-makers with the customer base

• Act as the "voice of the customer" in internal meetings with our Product, Services, Marketing, or Senior Leadership teams on how we can maximize value and resolve concerns with a sense of urgency

• Responsible for retention and collaboratively working with sales on expansion opportunities to grow the overall value customers are receiving

• Maintain a deep understanding of LeadIQ product/data offerings and position the most relevant features/functionality for customers' specific goals

• Meet with customers following the sale of LeadIQ to collect data and other information.

• Create a strategic prospecting plan for each customer

• Help Configure customer system and integrations

• Manage the relationship of LeadIQ’s top customers

• Establish customer service policy and practices

• Work with our customers to uncover new insights

• Work with account management to identify potential expansion opportunities

• Work collaboratively across engineering, marketing, product, sales, and customer success

   

Nice to have

• 4+ years of Customer Success Management experience, start-up experience a plus

• Strong customer-facing skills- ability to tactfully maintain existing customer relationships

• Track record of collaboration across multiple departments

• Experience working with sales organizations is preferred, but not required

• Sound technical knowledge

• Excellent organizational and time management skills

• You are comfortable rolling up your sleeves and stepping outside your job description

• You are a resourceful, driven, results-oriented professional

• You are confident in your ability to manage high-volume pipelines and high-value customers in dynamic, fast-paced environments

   

LeadIQ is a Series B-funded startup headquartered in the Bay Area and Singapore. We are reshaping the future of Sales with our mission to enable the day-to-day sales prospecting workflow for every sales rep.

We are passionate about empowering our customers with Data and Insights to generate more revenue faster. We do this with the help of cutting-edge technologies and innovation.

A erse and talented workforce powers our exponential growth across 24 countries that breathe our core values of #EmpathyFirst, #BeBetterEveryday, #DataDriven, and #MakeItHappen, and the trust of our investors- Cathay Innovation, Fresco Capital, Strong Ventures, Eight Roads, Draper Associates, and Jason Calacanis.

We are a remote-first company with a culture of trust, independence, and collaboration striving to transform Sales. Join us!

LeadIQ is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to building a erse and inclusive workplace. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

About us 

At Goodwall, we’re on a mission to level the playing field for youth globally. Goodwall’s social platform supports 2m+ young talent aged 16-24 in 150+ countries to develop skills with gamified challenges, showcase skills with a digital profile and connect to learning and earning opportunities from scholarships to jobs.

Goodwall’s remote-first team is global and growing. We hire talent wherever the best talent is. Our social enterprise has raised $20m+ in investment and has been featured by Forbes, CNN and the Wall Street Journal. Watch this link to see one of the Founders speak at the World Economic Forum about the skills gap.

Goodwall is hiring a Customer Success Director to be the lead point of contact for all matters specific to our accounts and oversee partner account management for our strategic partners and online skill programs which are done alongside market leading corporates, government agencies, international organizations and foundations.

What you’ll be doing but not limited to

• Develop strong relationships with partners, understanding Goodwall’s value proposition and offering and aligning them with customer needs to grow the business and member base.

• Lead the coordination of several project related programs with internal and external stakeholders, which can include leading universities, scholarship providers, NGOs, foundations, governments, and corporates.

• Understand partners’ priorities, needs and contributions and be able to translate them into work plans, priorities and clear messaging

• Organize and coordinate partner meetings and consultations

• Support the creation of new partnerships

• Build and maintain a solid working relationship both internally with colleagues and externally with clients and partners to ensure successful project delivery. The key to success is the ability to get things done while ensuring the highest level of partner and customer satisfaction

• Track program performance and help in troubleshooting. Coordinate with partner to deliver end-of-program reports

Your Profile 

• You have at least 5 years of experience in client/partner facing roles
• You have a successful track record of outcomes and ownership in delivering results
• You are experienced in successfully developing and implementing complex projects with corporate partners and/or a variety of international stakeholders
• You are an exceptional communicator with different internal stakeholders
• You can build and grow a team, structure and processes
• You are mission-driven and care about taking your skills and applying it to upskilling and connecting the next generation to opportunity globally
• You are comfortable in a startup environment, you are hands-on and a do-er
• You have a background in technology or management consulting
• You have exemplary written and verbal communication skills in English and French is a plus

What we offer

• A unique opportunity to build game-changing programs and communities for Gen Z in a well-funded, fast-growing scale up and in partnership with leading organisations.

• A mission that you can be proud of and the ability to have a real impact both on the company and on the future of the next generation.

• An international team and challenging, fast-moving environment where change is constant and creativity is celebrated.

• Competitive compensation, equity opportunities, and a flexible work environment with great colleagues.

Goodwall knows the value in working with a team of people from all walks of life and levels of experience, and we are committed to being an inclusive and varied workplace.

*Please feel free to reach out for any reasonable adjustments that may be required

Company Summary

Anderson Optimization (AO) is a leading software as a service (SaaS) provider in the renewable energy development industry. We work with top solar, wind, and battery developers across the US and abroad to efficiently bring more renewable energy onto the power grid. We are scaling rapidly and need talent to support this growth. Our culture is autonomous with a heavy emphasis on work/life balance.

Position Summary

Our company is seeking to hire an entry-level Client Success Specialist to help support our growing client base.

Your responsibilities will include client support tasks such as answering client questions/requests, troubleshooting issues, writing bug and feature request tickets, managing client data requests, software testing, and other tasks to maximize our Client Success efficiency. Over time, you will help own higher levels of client support such as new user training calls, quarterly account reviews, and larger-scale implementations . Our team is entirely remote, so you may work from anywhere.

To be successful in this role, you will need to have strong communication and interpersonal skills, good attention to detail, as well as the ability to efficiently complete tasks and thrive in an environment with minimal oversight.

Client Success Specialist Responsibilities

• Provide support to clients, including fielding basic client emails and questions and managing communications using Zendesk
• Perform new client onboarding tasks such as account creation
• Build product expertise to help consult with clients on workflows/make recommendations based on client needs
• Create bug and new feature tickets based on client feedback
• Manage data integration requests from clients
• Test software development tickets to ensure fixes and improvements are built effectively
• Write user documentation as the platform is updated
• Provide support to clients including quarterly business updates, issue management, etc
• Write ‘Release Notes’ for new version releases
• (Longer-term) Lead platform training for new users and clients
• (Longer-term) Manage kick-off calls and quarterly business reviews with clients

Requirements

To be successful in this role, you will need:

• Strong verbal and written communication skills
• Detail-oriented task management skills and ability to stay organized and prioritize across a wide variety of tasks and initiatives
• Experience with Zendesk is a benefit but not required
• Ability to interact in a positive manner with both internal and external stakeholders
• Strong attention to detail and be a quick and proactive learner
• Comfort navigating software and new technology
• Ability to work effectively with different internal teams and clients in a decentralized team environment
• Ability to organize and prioritize across a wide variety of tasks and initiatives
• The desire to work in a small and growing team.

Come join our growing team to make a difference in accelerating the deployment of renewable energy.

Benefits

• Base plus Bonus
• 401(k)
• Health insurance reimbursement
• No vacation limit - 3 week minimum.
• Work from anywhere / 100% remote.
  • We have an office in Boulder, CO if you'd prefer non-remote work

Canonical is hiring a remote Customer Success Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Canonical - The company behind Ubuntu.

• Drive and be accountable for KPIs that convey account health within your assigned accounts

• Develop and implement strategies to maintain healthy usage and grow relationships within your assigned seat license accounts

• Develop strategies to increase platform use and expand our footprint across mid-market and enterprise clients

• Lead the preparation and delivery of key strategic presentations like Quarterly Business Review meetings within your accounts

• Manage and develop processes for overseeing low-touch accounts

• Intervene in accounts at risk of low acquisition, adoption, retention, or renewal, working with other departments

• Represent customer interests internally and orchestrate our teams to deliver the utmost value to the client

• Lead successful pilot/engagements with new prospective clients, working with our Scientific Liaisons, Sales, and Support teams to support the expansion

• Support the Sales team by building relationships, generating data to demonstrate BenchSci's value to its clients, and identifying potential upsell opportunities within the seat license accounts

• Support Scientific Liaisons by helping build and nourish our relationships with scientists

• Stay on top of trends and developments related to customer success

• Occasionally travel internationally to customer sites to conduct in-person meetings and build relationships

• 2+ years experience in a similar CSM role or equivalent

• Experience working directly with high-profile clients and senior executives

• Experience creating and delivering presentations in front of audiences of all sizes in a professional setting

• Experience managing customers and improving account health

• Strong communication skills and ability to connect with different audiences

• Strong business acumen and ability to assess impact vs. effort

• Excellent time management skills and ability to prioritize and manage multiple clients at once

• Experience with building scalable processes and procedures

• An experience with making a real and tangible impact through your work driving progress in the life sciences

• Travel internationally as much as once per month, if needed

• Background or experience working in the life sciences industry preferred

About us

ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients — financial institutions from fintechs and crypto platforms, to banks and credit unions — use our API to power their banking infrastructure.

But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day. We’re a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised and that much better when we’re together. It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow and contribute to ours and our clients’ success. Interested in joining us? Read on or visit our website for more information.

About the Role

As a Client Support Analyst, you will support and deliver operational tasks and facilitate the day to day running of ClearBank®’s payment and customer related activities to ensure our customers receive exceptional service. In this Operations based role, you will interact with cross-functional teams across the business to deliver and perform daily tasks with the opportunity to be involved in multiple projects. The Client Support Team work 3 shifts between 7am and 7pm, Monday to Friday on rotation and this role may also include out of hours support and on call rota.

About You

You will fit right in at ClearBank if you are:

• Passionate about helping our customers unlock their potential
• Committed to delivering excellent interactions and outcomes both internally and externally
• Driven to continuously improve things
• Curious and keen to learn and apply new skills
• Able to creatively solve problems
• Keen to embrace new technology and have an agile mindset
• Enthusiastic about analysing data and using it to drive improvements and deliver better customer outcomes
• Able to work collaboratively with customers and colleagues to solve problems

Ideally, you will be currently working in a customer service-related role with some focus on payment investigation and reconciliations, but we are happy to train and support where necessary.

Requirements

The knowledge, skills and experience you need:

• Strong attention to detail and accuracy
• Strong analytical, organisational, and interpersonal skills
• Ability to prioritise and work on multiple items concurrently
• Delivery focused and highly self-motivated with a can-do attitude
• Ideally, experience with the various UK & International payment schemes – CHAPS, BACS, FPS, SEPA & TARGET2

Strong work ethic and team player mentality

Along with the above experience, we expect the prospective candidate to be willing and able to perform the following:

• Enable a culture of continuous improvement of our processes and workflows by being proactive and innovative
• Support Team Leaders and Senior Analysts where necessary, working closely with them to achieve and deliver results
• Build and maintain relationships with customers, payment schemes and colleagues ensuring the service provided is of a high standard
• Pro-actively seek out opportunities to learn and develop and able to work independently
• Produce any reports and management information where necessary

Overall, this is a responsible, multi-faceted role with the potential to gain unique and unrivalled experience and focused career progression.

The legal bit: By submitting your CV you confirm that you can demonstrate you have the right to work in the UK. Regretfully we are not in a position to sponsor applicants for immigration purposes at the current time. By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Privacy Notice on the ClearBank® website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes

Benefits

What we offer:

• Competitive salary
• ‘Fresh Air Fridays’ - the flexible option to finish early on a Friday where possible
• 27 days annual leave + bank holidays
• 2 days off per year to do something ‘bigger than ClearBank’ (Charity days)
• Competitive employee benefits and perks
• Remote-first working with access to London and Bristol offices
• A supportive, challenging and agile environment
• You’ll also get to work in one of the most exciting Banks in the market right now!

IO Global, the blockchain engineering company that created Cardano, is looking for an experienced Community Manager to join the team. In the role, you will provide support and counsel to a growing community, encourage engagement and maintain good practice.

You’ll act as an ambassador and champion for IOG/Cardano to help create an environment that supports and nurtures a growing community of interest, while drawing in new audiences.

This role requires well-developed community moderation skills, a strong strategic and objective-driven mindset, and a genuine excitement for engaging with members of the community.

Your mission

• Own the high-level community plan for your product or service
• Collaborate with internal and external stakeholders to align around strategic objectives
• Execute tactical community activity from welcoming new members, generating discussion, acting as facilitator, mediating issues etc.
• Help design the necessary experiences to enable us to onboard and retain our audiences and strengthen our communities
• Monitoring activity and creating reports every week to continuously optimize the strategy
• Work closely with wider team to support community events
• Support initiatives to promote the IO Global brand within the community.

Requirements

Your expertise

• Minimum of five years’ experience in community and/or social media roles OR demonstrable evidence as ambassador/community moderator
• Some experience in ideation, innovation management and facilitation highly desirable
• Solid knowledge and understanding of social media /community platforms (Telegram, Discord, Twitter etc) and how each platform can be used most effectively
• Understanding and experience of issue and crisis management
• Experienced and confident in data-driven approaches to community activity
• Excellent writing and language skills (native English)
• Good technical understanding (experience in blockchain and crypto technologies preferred).

Benefits

Location

IOG is a fully distributed organization and therefore this is a remote position. Due to team distribution we are ideally searching for someone in an European or East Coast US timezone.

All Colleagues

• Flexible schedule
• Remote work - ability to work anywhere
• Laptop reimbursement
• New starter package to buy hardware essentials (headphones, monitor, etc)
• Learning & Development Opportunities
• Competitive PTO and Sick Leave plan

US Employees

• Medical, Dental, and Vision benefits coverage through Anthem with 100% premium cost covered by IO Global for the employee and dependents
• Health Savings Account
• Life Insurance

UK Employees

• Monthly Health Stipend to use towards any wellness or medical coverage/service
• Pension

• Respond to support tickets in ZenDesk with email and written communications, and identify patterns (bugs, feature requests, etc.) to share directly with the rest of the team

• Create guidelines and establish standard methodologies (like response templates) for support

• Maintain a working knowledge of Fitbod's feature set, core technology, and upcoming roadmap

• Ensure each customer support experience is of the highest possible quality - go above and beyond for our customers at every opportunity

• Troubleshoot issues reported by customers and work with the Quality Assurance and Product teams to ensure that customer issues are resolved

• A passion for health, wellness and fitness!

• Associates degree or higher

• 2+ years of Customer Support experience

• Customer-focused; going above and beyond for customers at every opportunity

• Strong communication skills, both written and verbal

• Strong attention to detail and understanding of app functionality

• Understanding of technical terminology

Now100 is committed to understanding our clients’ needs and providing solutions that not only meet but exceed their expectations. We match thoroughly vetted resources to contract, contract-to-hire, and permanent positions in all industries.

We are looking for an Account Executive/Client Partner for our organization here in Chicago, IL. Please find the position details below and let me know  your interest in this.

• Role: Account Executive (AE)/Client Partner
• Locations: Buckhead, GA, Dallas, TX, Chicago, IL – Remote allowed
• Position Type: Fulltime
• Company: Now100 Inc.
• This is a salary + unlimited commission role and is commensurate with experience.

Travel Requirement: Primarily this role is Remote. However, based on customer needs, Ideally will service their territory and neighboring states if the need arises.

Note: Looking for an Account executive/Client Service Executive with over 2- 5 years of IT Staffing/solutions experience. Preferred IT industry experience and great to have understanding about the Technology Market.

As an Account Executive, you will provide exceptional service to newly acquired clients while focusing on the expansion of your existing client base. Working closely with the client while collaborating with the delivery team. Strong skills related to communication, relationship building, organization, and being detail-oriented are keys to success. Your overall purpose is to create a meaningful relationship with the Client that drives engagement, sales, and overall success to both organizations.

You will be joining a dynamic team that values flexibility, fun, and inclusion. We believe in open communication, innovation, and working together. We provide you with all the tools needed for success, including leads, training, mentoring, and support.

Duties and Responsibilities

• Maintain regular communication with new clients to foster and maintain meaningful relationship and actively invest in customer success.
• Execute strategies, client communication touchpoints, and campaigns to exceed assigned goals.
• Conduct regular meetings Including demo of our 3 portfolio solutions. You will be working in concert with a team for the demos.
• Attend industry networking events, trade shows and other sales related initiatives.

Requirements:

• Strong written and oral communication skills.
• Assertive, highly motivated, organized, and detail oriented.
• Personable, problem-solver and team player.
• People-person who can effectively communicate via phone and e-mail, successfully overcome objections to secure meetings.
• A positive will-to-win attitude and a competitive spirit.

About Now100:

Part of 100 Holdings Group, Now100 is Headquartered in Atlanta, Georgia, Now100 offers the highest quality professionals and solutions to help clients with their complex technology needs. Now100 is committed to understanding our clients’ needs and providing solutions that not only meet but exceed their expectations.

All your information will be kept confidential according to EEO guidelines.

🚀 About Pulley

Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn’t be. 

We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build equity management tools for founders. Pulley is growing quickly with over 1600 customers including unicorns like Clubhouse, Birdies, Coda, and Fast - all within our first year of product launch. Our trajectory is fueled by top investors like Founder's Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we’re growing the team to meet the demand.

🌟 Who We're Looking For

The partnership team engages directly with partners that refer clients to Pulley. Our team then works directly with those referrals to help them get set up for success. This partnership role will cover a wide variety of our growing business areas, with a focus on maintaining and cultivating our accelerator partners and startup community channels. You’ll be on the front lines of the company’s most critical projects and have the opportunity to evolve your role and grow with us.

🛠 Responsibilities

• Design and implement strategies to engage with our existing accelerator partnerships (eg YCombinator) and build new relationships. You’ll be in charge of driving referrals from the investor community and beyond

• Source, structure, and negotiate deals with existing partners in pursuit of product and business objectives. From prospecting to onboarding, you’ll serve as the key point person for our company along the way

• Partner with cross-functional teams (Product, Engineering, Growth, Sales) to identify and implement growth opportunities.

• You’ll understand our partners’ unique strategic priorities, challenges, and internal roadmaps; and can regularly communicate insights and strategic recommendations back to our teams

• Own and manage tracking and analysis of pipeline activity to ensure on-target performance and inform strategic planning 

🙌 Qualifications & Fit

• 6+ years of work experience in a fast-paced, startup environment, preferably in the context of customer/vendor relationships, strategic partnerships, consulting, and/or as a founder

• Experience with cross-functional team collaboration and ability to thrive in a dynamic and rapidly evolving working environment

• You have strong presentation skills, particularly for in-person meetings with multiple stakeholders

• Exceptional attention to detail. You have a strong ability to operate in the weeds without losing sight of the big picture

• Entrepreneurial mindset and working style. You’re a self-starter who stays highly accountable, with a strong ability to anticipate problems and implement effective solutions

💚 Benefits

• Generous health insurance

• Unlimited vacations

• Commuting & food

✨ Our Culture

TL&DR - Pulley is not a good fit for everyone, and that’s OK. This is a bit about the culture of Pulley. We need people who aren’t just interested in working at a startup; we need people who are excited about building a great company. In addition to function-specific skills, here are some traits that enable our team members to thrive:

• Ego-less Learner -- Every day at Pulley, we are trying things that we’ve never done before - sometimes they work; sometimes they don’t. To be successful here, you need to embrace that feeling of ‘being a beginner’ and be willing to accept feedback in stride. 

• Less Talk; More Action -- Everyone rolls up our sleeves at Pulley. If your strength is being the ‘idea gal or guy’ but you don’t create your own slides or write your own code, then we are not a great fit.  

• Prioritize ruthlessly - Our view is that being a 10x engineer is not about writing more code; it’s about making the right decision on what to build. We’re hiring for people who can make the right strategic decisions on where to spend their time

We’re also inspired by the culture work done at other companies and plan to develop our own playbook here too. One of the concepts that resonate most with us is the importance of stunning colleagues.

If you like the sound of our environment and you’re passionate about joining a team like the one we’ve described, we'd love to talk!

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

Position Objective

All Covered / Konica Minolta has multiple opportunities for growth minded IT professionals. The ideal candidate possesses an enthusiastic personality capable of thriving in a fast-paced dynamic environment, is passionate about providing an outstanding support experience for our clients, and enjoys continuously learning and growing in their career. We seek team members who are focused on providing excellent customer service, a hunger to get their hands on multiple Infrastructure technology environments, and can resolve issues related to desktop, server, solutions, and application technologies.

Essential Job Functions

• The Service Desk Support I agent applies customer service and technical knowledge to assist clients with computer and system issues.

• Listens and seeks to fully understand client requests to exceed expectations of service

• Conducts research, system administration and troubleshooting to understand our clients' infrastructure needs

• Utilizes company provided training, tools, mentors, and ongoing learning to resolve issues and expand skills

• Ensures response times are quick and effective to appropriately resolve requests

• Tracks and documents in our ticketing system and builds a knowledge base of client environments

• Communicates progress updates to clients and internal team members that have been or may be affected by the issue

• Coordinates referrals to technical, professional, or service personnel depending on the repair, training, service, or software issue

• Follows up with clients when the issue has been resolved and documents the success in our ticketing system

• Completes projects and tasks as assigned by management

• Actively participates in learning and is a self-advocate for promotion opportunities

Competencies (Knowledge, Skills and Abilities)

• Demonstrates strong problem solving instincts

• Highly detail oriented

• Works well under direct supervision

• Strong verbal and written communication and listening skills

• Knowledge of systems and applications used to support a call center environment

• Basic to intermediate knowledge of general computing in a company infrastructure

• Current desktops, laptops, servers, and networking

• Current Windows Desktop Operating Systems

• Windows Active Directory (User Management/Administration/Group Policy)

• Common desktop applications including Microsoft Office Suite

• Common TCP/IP services including HTTP, FTP, DNS, and DHCP

• Handles basic issues and problems, then refers more complex issues to higher-level staff

Experience, Educational and Certifications

• High school diploma or equivalent required; bachelor's degree preferred

• 1-2 years of IT support experience; 2+ years customer service with demonstrated IT knowledge may be substituted

At least one of the following industry certifications are preferred (demonstrated relevant experience may also be considered):

• ITIL Foundations v3+ preferred

• Call center and/or internal helpdesk experience preferred

• MTA: Microsoft Networking Fundamentals, Mobility and Device Fundamentals, etc.

• CompTIA A+, N+, etc.

• MCTS: Windows Server 2012 R2/2016/2019

• 1 Core Exam towards MCSA Server 2012 R2/2016/2019

• MCTS: Exchange 2013/2016/2019

• 1 core exam towards MCSE: Messaging (Exchange 2013/2016/2019)

• MCITP: Office 365 Administrator

• Cisco Certified Network Administrator (CCNA)

• Apple Certified Technical Coordinator (ACTC)

• Other advanced certifications may be substituted in lieu of the above

Konica Minolta Offers:

Outstanding benefits package (including medical, dental, vision, life insurance)

Tuition reimbursement program

Generous holiday and paid time off schedules

Ongoing professional development training

Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards. At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

3Commas was founded in 2017 to build a reliable platform that can help us stabilize our earnings in crypto while taking away some of the emotions that might result in losses. Once the power of 3Commas was realized, we opened it to the world of crypto, and the rest has been history. We have three principles. Provide a simple, intuitive interface for traders, develop sophisticated tools to simplify trading, and maintain a reliable, trustworthy, and transparent business.

We are looking for a Local Community Lead for Portuguese-speaking countries to join our Marketing team. You will take care of all community/marketing activities, develop and execute the strategy for chosen markets, and create and grow the community for 3Commas.

Responsibilities

• Create the plan for developing Portuguese speaking market for 3Commas brand
• Manage new media partnerships end-to-end to drive measurable growth
• Work on the integrated campaign, starting with strategy and brief, and working on executing and measuring performance
• Set a plan to increase media outreach, execute and analyze the results
• Choose the best resources/medium for the company's growth
• Search for and organize the work with the market influencers
• Organize paid/cross-promo activities
• Report on the effectiveness of campaigns
• Reach ambitious growth KPIs
• Help shape the 3Commas brand
• Organize online and offline events in your region
• Coincide with the global social media and community development strategy

It's an excellent opportunity if you:

• Have a minimum of three years of relevant marketing and social media experience
• Execution-oriented mindset and proactive attitude
• Have an experience in the crypto/blockchain/trading space
• You can work independently
• Have strong English language skills
• Portuguese should be a native language

What we offer:

• Inspiring leadership and knowledgeable, creative, genuinely kind colleagues
• Flexible schedule
• Paid annual leave, paid sick leave
• Competitive salary offers based on your skills
• In-house lessons for your crypto-trading skills

Location:  US Locations Only; 100% Remote Part-Time

Customer Service Rep – Streaming Video – Omaha

Job Duties

• Serve as the first level of support for customers seeking technicals assistance over the phone and/or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel

Required Skills:

Excellent written and verbal communication

Fluency in Zendesk

Attention to detail and ability to recognize patterns

Patience with with an older demographic with limited technical ability

Flexibility to help with support queues during nights and weekends

Familiarity with the basics of web technology and video-streaming apps

4+ years of experience in customer support (the more the better)

You are self-directed and able to manage your time effectively to meet deadlines

Experience in or a passion for video is a plus

This Job Is Ideal for Someone Who Is:

Dependable – more reliable than spontaneous

People-oriented – enjoys interacting with people and working on group projects

Location: US Locations Only

**Description

Please Note: This role is a fully remote position, with no geographical restrictions.

**About Aldrin Labs

There is a steep learning curve when it comes to crypto. Only once overcome will we have mass adoption. Aldrin Labs aims to debunk the belief that decentralized finance is inherently complex and separate from centralized finance. We will amend the frustratingly poor user experience and fragmentation that millions of crypto natives and newcomers face. We will seamlessly merge the centralized and decentralized world.

Aldrin Labs strives to halve the fifty working years of the average person. This is the mission of Aldrin Labs.

Aldrin Labs is an ecosystem including a crypto wallet, money market, and NFT marketplace.

**The Role

Aldrin Labs is in search for someone to join the team in Web3 Developer Relations, with a focus on Web3 Gaming and NFTs.

The ideal candidate would be someone who has technical background and thinks of themselves as a member in the Web3 community. This is for someone who likes to build cool stuff and breaking down abstract concepts into easy-to-understand content workflows.

You will:

• Create documentation and presentations that can be leveraged for both internal and external consumption
• Handle questions regarding functionality and documentation
• Provide hands-on developer support to optimize the entire developer journey
• Take proactive steps to identify and minimize developer pain points
• Become an expert in our applications and technologies
• Build tools for devs and champion them for our engineering team to prioritise

**Requirements

• 3+ years of developer relations, technical advocacy, technical community management, or similar experience
• Deeply knowledgeable about web3 infrastructure, DeFi, NFTs, and Gaming projects
• An understanding of the full web3 stack across a variety of ecosystems (Solana, Near etc.) and experience with JavaScript
• Detail-oriented and enjoys documenting ideas and projects
• Excellent written communication skills, demonstrable by previous work with an ability to explain complex technological topics to audiences
• A bachelor’s degree in computer science or a related field, or equivalent professional experience

**Benefits

• 100% Remote Work, with no geographical restrictions, and Flex-Time working
• An attractive compensation package

When applying, mention the word CANDYSHOP when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNmM

Apply now:

Customer Service Representative 2

Full time

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Work Location: Remote US

Position:

The main duty of a CSR is to take inbound customer calls and subsequently resolve any issues and/or questions the customer might have. This should be done in a manner consistent with departmental policies and procedures. Additional responsibilities may include data entry and/or various side projects assigned by the Team Leader or management.

Core Responsibilities:

• Answer incoming calls in a manner consistent with department protocol
• Be available for support calls at the expected times unless previously arranged with management
• Provide assistance to Change Healthcare customers while maintaining a courteous manner and helpful attitude
• Provide the most current and correct information to customers
• Organize personal resources for easy access and future reference
• Complete any assigned tasks in a thorough and detail-oriented manner
• Escalate customer-level issues in a manner consistent with department protocol
• Additional responsibilities may be assigned
• Primary Shift Needs: 2nd

Requirements:

• High School Diploma or equivalent
• Strong oral and written communication skills
• Proficient with the Microsoft Office Suite
• Ability to function independently as well as in a group
• Ability to navigate through multiple computer applications simultaneously
• Ability to comprehend complex concepts
• Ability to communicate empathy and understanding through both tone and manner
• Ability to adhere to a schedule

Preferred Qualifications:

• Previous call center experience
• Certified Pharmacy Technician
• Experience in Pharmacy
• Pharmacy Benefits Manager/Management Services Experience
• Bilingual (Spanish) language
• Open to working a weekend day
• Strong Organizational Skills

Working Conditions/Physical Requirements: information.

• General office demands
• This is a remote position. Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location with internet connection.

Unique Benefits*:

• Flexible work environments
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
• Employee wellbeing programs and generous health plans
• Educational assistance programs
• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
• Learn more at https://careers.changehealthcare.com
• *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

Diversity and Inclusion:

• At Change Healthcare, we include all. We celebrate ersity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing ersity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at

Feeling Inspired? Ready to #MakeAChange? Apply today!

• #li-remote
• #IWork4CHNG
• #ChangeHealthcareCareers
• #HiringNow
• #RemoteWork
• #WorkFromHome

Diversity, Equity & Inclusion:

At Change Healthcare, we include all. We celebrate ersity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some iniduals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Manager, Customer Support

REMOTE FROM U.S.

CUSTOMER SUCCESS CUSTOMER SUPPORT TEAM

FULL-TIME

About the role:

Aurora Solar is a fast-growing Series D company on a mission to create a future of solar energy for all. Aurora makes the software that is enabling society to transition to a world powered by solar power. It’s our goal to have every solar installation in the world pass through our software, which has already been used to design millions of solar projects. Named one of The Best Remote-First Companies To Work for in 2022 by BuiltInSF.com and awarded #1 Solar Software platform by Solar Power World, Aurora is disrupting the energy industry and changing the course of history.

The Manager, Customer Support is accountable for planning, organizing, managing, and delivering quality customer support and driving change in the organization with a continuous improvement mindset. You are a self-motivated leader with a passion in the career development of iniduals and excellent customer service. You will provide training to new hires and develop policies and procedures to improve efficiency. You will also work closely with our product and engineering teams to provide feedback and suggestions on product improvements. A successful candidate in this role will great communication skills across internal and external teams, strong organizational skills, and attention to detail.

We are a passionate and erse team that aspires to be the best place for the best people and we’re looking for talented iniduals to accelerate our exponential growth as we continue to scale. If you are looking for a stimulating and fulfilling role, come join us!

What you’ll do:

• • Help train and develop the team to be proficient in the solar industry, specializing in relevant sub-domains
  • Manage and track metrics for issue resolutions and suggestions for product enhancements.
  • Develop and enforce policies and procedures based on industry standards; ensure proper documentation and adherence to processes and guidelines.
  • Work cross-functionally with other department leaders to ensure that the objectives of the business are being met, outcomes are being delivered, and foster partnership and communication between team members and other areas of the organization.
  • Monitor and drive performance of the team, and prepare relevant reports for senior management.
  • Manage customer and inter-departmental escalations through to a successful resolution.
  • Establish effective processes and practices for knowledge disclosing and communication.

What we value:

• • 5 years of technical experience supporting b2b SaaS products, with 3+ years at the management level
  • Experience in servicing the solar industry, or other related technical fields
  • Degree in Computer Science, Engineering, or related technical field
  • A proven ability to guide teams to achieve targets using standard customer support metrics
  • A blended customer experience approach that combines high professionalism with personal service delivery
  • Experience using customer support and communication software (such as Zendesk, Slack, Zoom, etc.)
  • Outstanding written and verbal communication skills, coupled with a strong appreciation for customers and their success

Aurora is dedicated to building a erse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria!

For San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Support Representative (Temporary)

REMOTE

SHARED SERVICES BUSINESS OPERATIONS

TEMPORARY

We are looking for a temporary, community-oriented customer service representative! As a Support Representative, you’ll provide product and shipping information and resolve any emerging problems that our community might face with both accuracy and efficiency. This is a temporary position to assist during the holidays.

Responsibilities

• • Manage high volume of support chats and emails
  • Update customer account information
  • Provide accurate, valid, and complete information about the Rooster Teeth brand and partners
  • Take the extra mile to engage customers
  • Identify and assess customer’s needs to achieve satisfaction
  • Update customer account information
  • Provide accurate, valid, and complete information about the Rooster Teeth brand and partners

Qualifications

• • Flexible to work a shift within the hours of 9:00 am and 9:00pm CST that may include weekends and overtime
  • Must be able to read/write English fluently
  • Previous email support experience is a plus
  • Previous eCommerce/Retail experience a plus

Who We Are

Rooster Teeth is a fan-driven, community-built entertainment company in Austin, TX. From humble origins in a spare bedroom, Rooster Teeth created the web series Red vs. Blue, an innovative form of entertainment for a changing media landscape that sparked the growth of a passionate global fandom. From that foundation, Rooster Teeth pioneered a direct-to-consumer lifestyle brand for its growing online following with subscriptions, advertising, e-commerce, and live events. Rooster Teeth produces several original content series including RWBY, the most popular western-style anime series today, The Rooster Teeth podcast network, and a daily video series featuring an in-house cast of influential talent. With broadcast and live-action production capabilities and an animation studio, Rooster Teeth engages industry-leading networks, streaming entertainment services and creative talent to develop projects that reach global audiences through its Studios ision. Rooster Teeth cultivates the gaming lifestyle it helped define with partnerships through its industry-leading video-first podcast network, The Roost. Rooster Teeth has a massive global footprint of more than 45 million subscribers to its YouTube Network, 5 million unique weekly viewers across its RoosterTeeth.com hub and more than 4 million registered community members. The company was founded in 2003, and is a subsidiary of Otter Media, a WarnerMedia company.

ModSquad is hiring a remote Remote Chat Support Specialists - German/English - Spotify. This is a full-time position that can be done remotely anywhere in EMEA.

ModSquad - Provides on-demand customer support and community management services.

MURAL is hiring a remote Customer Support Representative. This is a full-time position that can be done remotely anywhere in Argentina.

MURAL - Online brainstorming, synthesis and collaboration.

Client Service Executive

Operations

What is the role & team?

Being a Client Service Executive is about more than just servicing clients. We are client obsessed, liquid thinkers who move at pace. We are bold and brave and we value being part of a successful business.

We build relationships based on trust, knowledge, respect and support. We understand our client's business and build partnerships with them. We are problem solvers. We aren't complacent and like to challenge the status quo. Curiosity, accountability and positivity are key behaviours that are core in our team. We do after all, want to not just meet our client's expectations but exceed them. We proactively communicate with our clients on a daily basis, be that via email, phone or video calls. We are thoughtful about our time management and know how to prioritise our clients needs and wants. We aren't just one team though. We work with other teams in IRI (both Nationally and Internationally) to ensure that we all work as one to become the partner to our clients.

What will I be doing day to day?

• You will take ownership of our client's deliverables and ensure that we deliver them on time to an immaculate quality
• You will build relationships with external clients and internal teams. We are not a one-man island and look to work with our clients and internal teams to develop partnerships
• You will act with integrity and ensure that our daily admin tasks are completed to cover things such as delivery trackers
• You will ensure that our curiosity identifies initiatives to improve not just our clients, but our day to day lives
• You will attend meetings with a positivity with our clients and internal teams
• You will know when you need to ask for help, and aren't afraid of asking what you feel is a stupid question
• You will work with our team in the Netherlands who help us to get our deliveries to our clients

What are we looking for?

• We would love for you to be someone who is an authentic optimist
• We would love for you to be someone who is curious – it really didn't kill the cat!
• We would love for you to be someone who is accountable for their actions and their clients
• We would love for you to be someone who will be comfortable building professional relationships
• We would love for you to be committed to giving your best for your team and your clients
• We would love for you to be able to feel comfortable making decisions – whilst considering the options
• We would love for you to be organised – with your emails and your time amongst other things
• We would love for you to have had some previous experience using Excel and Outlook
• We wouldn't mind if you also had some previous experience building relationships with clients

About IRI:

What does IRI do:

This is where we could put some big fancy words in, but we won't. IRI is big data company who work with FMCG, healthcare, retailers and media companies to grow their business. We work with a massive collection of data that we provide to our extensive International client list. We guide our clients around the world in their quest to remain relevant, connect with consumers and deliver market leading growth.

Our main office is in Bracknell, but we won't be offended if you don't live there. This role is predominantly remote so we would only want you to be in the office a couple of times a month after the initial training period.

So, what can we do for you?

• We will develop you so you can have a long-term career
• We will offer a competitive salary – don't forget the benefits package that matches it which includes 29 days AL + Bank Holidays and numerous other benefits!
• We are an International company with opportunities across the UK and Globally
• We have great training sessions that you can attend
• Need to pop out to drop the kids to school or pick them up – no problem
• We are a friendly bunch, and we do love a committee. So, we have a social committee that help us throughout the year that will put on events for us to all enjoy

Don't meet every single requirement? At IRI we are dedicated to building a erse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every aspect of the job description, we encourage you to apply anyway as we have multiple roles across varying experience levels, you may just be the right candidate for other roles!

Let's normalize inclusion, starting now. UK Based Applicants Only.

Title: Customer Care Specialist

Location: United States

Description

About LegalZoom

We’re here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We’re creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we’re always looking for exceptional people to push us further.

With us, you’ll do work that’s as rewarding as it is challenging with a team where every voice matters and ersity, equality, and inclusion are truly embraced. Together, we’ll continue to democratize the law and make a real difference in the lives of millions.

Remote-first

Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.

At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.

This position will be remote.

Overview

From day one, the Customer Care Specialist is LegalZoom’s initial connection to the customer, providing a positive customer experience, taking a consultative approach to the customer relationship, and proactively identifying and closing revenue opportunities that provide additional value for our customers over time. Account Representatives breathe life into our product and service portfolio and play a critical role in bringing excellence in customer experience to the company’s top client relationships.

You will

• Assist Customers with phone and email inquiries about order status, payments, refunds, and site operation, as well as provide information about LegalZoom products and services
• Serve as a liaison between Customers and other departments to communicate information
• Use common Customer feedback to identify opportunities to continuously improve the Customer Experience
• Work on independent or cross-functional pilot teams focused on improving products and processes related to Customer Experience
• Ability to think creatively and use various methods in problem-solving; ability to anticipate and resolve problems
• Work on different products or process pilots focused on improving Customer Experience
• Assure quality and accurate representation of products; represent the company professionally and ensure that potential Customers have an exceptional experience
• Thrive with the support of your teammates in daily/weekly meetings and fun team challenges
• Develop top performer Customer Service skills with our training and development programs

You have

• Associates degree preferred, but not required
• 2-3 years’ experience in customer-facing roles, preferred
• Strong de-escalation skills
• Ability to resolve complex issues in a timely and efficient manner.
• Consistent track record of KPI achievement
• Self-starter who takes initiative and works with limited direction
• Impeccable communication skills
• Proficient computer skills and the ability to navigate multiple applications

LegalZoom is a remote-first company and the national range for this role is ($33,280 – $49,920). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:
  • Fertility
  • Mental Health
  • One Medical
  • Wellness reimbursement of up to $250

For onsite roles or roles that require periodic onsite visits, LegalZoom requires all employees to be fully vaccinated for COVID-19 before starting work, unless precluded from doing so by applicable law. The CDC currently defines fully vaccinated as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. LegalZoom will require proof of vaccination before a successful applicant’s first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not LegalZoom undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

About InGo

InGo is a technology enabled enterprise referral platform helping businesses create richer, more personal experiences, acquire new prospects and dramatically improve marketing ROI. Our customers are the world's largest media, technology and non-governmental organizations such as the Wall Street Journal and United nations. 

Job Description

At InGo, we are passionate about our customers and their growth, so we are looking for a curious and driven Customer Success Manager to join our rapidly growing international team. This role would be well-suited for someone with 3+ years of work experience in a customer facing capacity. The ideal candidate will possess impeccable relationship management skills, problem solving attitude and demonstrated ability to grow customer accounts. This role will report to the VP of Operations and is remote with an option to come into our Washington DC office.

Responsibilities

Day to Day: 

• Implement and onboard customers setting them up for success
• Ensure customers are leveraging the complete InGo product suite
• Monitor health metrics in assigned accounts, proactively identify ‘risk' and combat potential churn

Strategic:

• Work with multi-functional teams to optimize the onboarding process and work closely with operations and customer support teams to ensure high-level service across InGo
• Maintain a deep understanding of the InGo product suite and develop help guides
• Collaborate with the product team to provide recommendations to optimize our product

Qualifications

You will need:

• Experience in Customer Success, Account Management or a similar client-facing, relationship-building
• Excellent spoken and written English
• Strong interpersonal and presentation skills
• Excellent organizational and project management

Preferred Qualifications

• Degree level education or equivalent practical experience
• Experience in using HTML, CSS, and JavaScript
• Ability to multitask, prioritize and work in a dynamic, fast-changing entrepreneurial environment
• Experience analyzing data, trends and client information to identify product or service growth opportunities

What we offer

• Competitive salary
• 100% Remote full-time work: our team is spread across Europe and the USA - opportunity to work at the DC office
• Open and flexible leave: we trust you get your job done, take time off when you need
• Budget to support your home office equipment
• Constant intellectual stimulation and fast-track advancement opportunity
• Room for your own initiatives and ideas
• Opportunity to work in a fast-paced environment in a market-leader SaaS company

Please apply by sending us your CV and cover letter. You can also apply with your LinkedIn profile.

As a fully distributed company our entire team works remotely, so you will have the chance to be based anywhere you will want. We work on WIB timezone.

At RevoU, we are on a mission to transform the state of higher education in Southeast Asia, and together with it, the lives of millions of people.

We are building a more effective alternative to traditional universities and vocational schools, rethinking how education should serve both students' and employers' needs in Indonesia's booming digital economy.

Working hand in hand with industry leaders, top companies, and learning scientists we develop together the most effective programs to deliver the learning that today's job market needs. We obsess about our students' success and are relentlessly driven by unlocking each of our student's full potential, regardless of their background.

In less than 3 years, we have already helped thousands of students transform their careers, with thousands more waiting to start their journey with us in the upcoming months.

If you are looking to have a real impact on people's lives by giving them the education needed to change their professional lives for the better, we might have a role for you!

As Customer Service Representative, you will be the first touch in managing RevoU inbound chats for both technical and admission inquiries by managing multiple channels such as: Whatsapp, Social Media and Email. 

More specifically, you will:

• Handle customer inquiries and Involved in RevoU leads nurturing process related to the Admission process
• Manage and resolve potential-students related issues and escalations to Technical and Admission Team
•  to provide feedback to the company regarding Admission Process based on the insights from the inbound chat
• Be the voice of RevoU's potential-students to Identify successes, failures, and trends, and effectively communicate these findings and improvement suggestions

• Customer oriented person with Impressive communication skills (English & Bahasa Indonesia)- Proven track record as Customer Service or in a Call Center with speaking & professional writing fluency 
• Problem-solving skills - Strong logical thinking and able to come up with practical solutions. Proven ability to perform relevant data analyses, draw key insights, and use data to form and execute a strategy
• Growth mindset - Have positive attitude and eagerness to learn and improve. You are unhappy with business as usual, you are constantly looking at new opportunities to improve the efficiency and effectiveness of your work and how things are done
• Passionate about education and obsessed about seeing our students succeed in their careers: we are building a culture of people obsessively passionate about our mission and the impact we can have on the lives of millions of people

Beyond what we wrote in the description of the role, we have three additional promises for you (and to all of our employees):

Our first promise - the ride of a lifetime

You will be joining the company in its most exciting phase, where things will move and change at a crazy pace and where the impact you have on the overall business trajectory is huge. You will witness the rapid scaling of our organization from 80 of us (we were 10 of us just one year ago!!) to hundreds of incredibly talented and erse people in the months and years to come.

Our company growth will mean much faster career growth than other companies of similar size. Our most talented junior employees who joined us 1 year ago, are for example now in charge of entire teams, working on some of the most exciting strategic and operational topics within the education industry.

The second promise - a good place to work

We are building a company that takes the growth of its employees as seriously as that of its students. It's our mandate to make every one of our employees perform at the maximum of their ability so that they can do here, at RevoU, the very best work of their lives. In practical terms:

• We deeply value employee appreciation, and we are going the extra mile to make everyone's work feel appreciated and valuable
• We are creating a culture of transparency and radical, caring feedback. That is, of radical candor, keep a zero-tolerance for bad management, making coaching and mentoring one of our fundamental values, not only towards our students but also towards our employees. For a more in-depth view of the type of organization we are building, you can read some of our Founder's thoughts on these topics
• this translates into record-high employee satisfaction (our monthly eNPS hovers in the 70-80 range), very low employees turnover and a disproportionate share of new hires coming from our employees referrals

The third promise – you will feel proud about your work

We believe that finding a fulfilling career should be among the most important priorities in one's life and that today's job market offers endless opportunities to change the lives of many, for the better. You will play a fundamental role in making this possible.

And nothing will beat the sense of accomplishment once you see that happening. Especially once you see that happening at scale.

You can see the impact we had on some of our students by reading some of their reviews

-------

These are 3 most important promises we are making to you.

If you are looking for ‘startup' benefits: flexible and remote working environment (fyi - only 50% of our staff live in Jakarta), an attractive package, premium health insurance, etc => we are offering you all these benefits as well

But don't join us for these, join us first and foremost for the 3 reasons above.

Qualio is on a mission to empower life science teams to launch and scale life-saving products. We’re doing that by building a connected and integrated quality management platform for the entire life science ecosystem. Qualio is trusted by 100s of highly regulated international customers, ranging from the bleeding edge of computational biology and machine learning to household names in mRNA vaccine development.

The Qualio team is an all-remote, globally distributed workforce with teammates in over ten countries.

You will work with our customers to uncover and understand their goals, align on business objectives, and be responsible for implementing account plans to grow and secure your portfolio. You will wear numerous hats daily while prioritizing the retention and expansion of our customers to ensure mutual success.

Your day-to-day is a mix of proactive and reactive work. The proactive work includes running customer meetings, handling renewals, up-sells, and some project management. The reactive will consist of support and general account management duties.

• Be the key contact and advocate for your assigned customer list
• Maintain a revenue base by managing account support, retention, and renewal
• Drive upgrade revenue from new product feature adoption and expanded usage
• Collaborate with the Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer base

• Renewal Attainment
• Account Expansion
• Customer Success Planning
• Customer Adoption

• 3+  years of Customer Success in a B2B SaaS company
• Proven expertise in driving account expansion
• Demonstrated experience as a trusted advisor to customers
• Great communication skills across multiple mediums (video conference, phone, email)
• Experience with Salesforce.com, Intercom, Asana, Hubspot, Recurly (or similar softwares)
• Exceptional organizational and time management skills
• The ability to thrive in a fast-paced environment

• Competitive salary
• Matching 401k
• Medical, Dental, and Vision Benefits
• Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
• Unlimited PTO policy
• Company allowance for home office supplies
• 12 weeks paid parental leave
• Opportunity to make a difference through helping life-saving products get to market

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a erse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

#Qualio_NA

At Limble, we empower the unsung heroes that support the world. We've built the #1 Maintenance Management SaaS (CMMS) platform in an industry projected to double over the next five years. Organizations like McDonalds, Nike, Unilever and Rite Aid rely on Limble every day to streamline, operationalize and improve their maintenance programs, while empowering employees.

So what sets us apart? Our software is easier to use and we care about the success of our customers. Our customers see us as a partner rather than just another vendor because we build a relationship of trust with them. At Limble, we value our amazing culture over any skill that someone can offer. We encourage you to check out our Customer Reviews (https://www.capterra.com/p/162600/Limble-CMMS/) and learn more about our incredible culture (https://youtu.be/OubV48L5e3w)!

We are looking for a Customer Success Specialist to join our growing team. As a Customer Success Specialist on our Inbound Support team, you will be responsible for delivering white-glove service and value to our global customer base. On a day-to-day basis, the Customer Success Specialist manages customer engagements and collaborates with all Limble departments to do the following:

• Consult with new and existing Limble CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution
• Bug reporting and tracking
• Recommend best practice use case of Limble CMMS based on an understanding of the customer's business
• Remain up to date on Limble CMMS product features and identify use cases to drive customers to best practice standards
• Proactively escalate at-risk customers
• Collaborate closely across departments to support the success of our customers
• Coordinate product demos and refer prospective customers to the Sales team
• Assist the Sales team with product knowledge
• Create strong customer relationships by delivering world-class customer service.
• Maintain a highly organized and accurate task list, visible to the Success team and Management

Requirements

We're looking for a Customer Success Specialist with the following qualifications:

• Passion for ensuring a positive customer experience via e-mail, chat, phone calls, and video calls
• Experience working cross-functionally within a customer-facing organization to support a joint outcome
• Demonstrated ability to communicate effectively via oral & written formats; Excel skills are a strong plus
• Strong conflict resolution skills
• Resourcefulness, creativity, and strategic thinking for troubleshooting problems
• Ability to work in a high-growth environment in which the requirements are not always well defined and priorities change frequently
• Strong attention to detail

• Previous experience in a B2B Customer Support or Customer Success role
• Previous experience in the SaaS industry
• Background in working with equipment maintenance, machinery, or manufacturing

Benefits

• $55,000 - 65,000 base salary
• Stock options
• Fully remote position
• Unlimited PTO
• Health, Dental, Vision, and Life insurance
• Paid parental leave
• 401k with company match
• Annual company retreat
• Opportunities to grow with us!

At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.

Sinch Email is looking for a Customer Success Manager to focus on increasing install based sales. This inidual will work closely with our Team Lead in efforts to execute business processes, follow best practices, and help meet the needs of our existing customer base. This inidual will evangelize Sinch Email's erse product suite, resulting in the adoption, expansion, and renewal of Sinch Email's customer base.

• Managing relationships with accounts with MRR of 1k-50k
• Conduct monthly & quarterly account reviews
• Prospect into existing accounts to proactively find new opportunities
• Cross-sell/up-sell the product portfolio
• Renew and negotiate existing account contracts
• Managing a high-velocity sales funnel
• Manage the customer lifecycle journey
• Forecast account growth on a monthly basis

Requirements

• 2+ years selling technology (SaaS preferred)
• Experience managing existing accounts (AE with existing accounts, AM, or CSM w/ quota)
• Proven track record of exceeding quota
• Experience managing high-velocity sales process
• History of career advancement
• History of selling to developers preferred

• Highly technical (relative to the average salesperson)
• Able to navigate complex organizational structures
• Experience utilizing Excel/Google Sheets
• High-velocity sales experience
• Polished
• Strong communication skills
• Salesforce or other CRM experience
• High energy
• Goal oriented
• Ability to learn something new

(*Colorado Only*) Annual on target earnings of $94,000 (65,800 base salary + $28,200 commission) + benefits.

Benefits

• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your inidual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

We embrace ersity and equal opportunity in all aspects of our business. We are committed to building a company that empowers iniduals from a erse set of backgrounds and values ersity of thought as a beacon for performance. The more inclusive we are, the better our work will be.

Bitso is looking to hire a Customer Support Agent - Argentina to join their team. This is a full-time position that can be done remotely anywhere in Argentina.

Ankr is looking to hire a Web3 Head of Customer Success to join their team. This is a full-time position that can be done remotely anywhere in EU, or the United States.

Bilingual Claims Customer Care Associate

Job LocationsUS-Remote | US-FL-Orlando | US-NV-Las Vegas | US-TX-Plano | US-SC-Charleston | US-IN-Indianapolis | US-MI-Detroit | US-CO-Englewood | US-TN-Brentwood | US-KY-Louisville | US-AZ-Phoenix | …

ID 2022-52262

Position Type Full-Time

Minimum Salary USD $40,000.00/Yr.

Maximum Salary USD $46,950.00/Yr.

Description

Pay Range: $40,000 – $46,950 annually

*** Salary is dependant on location ***

Currently hiring for afternoon/evening shifts

Working schedule will be an 8 hour shift with various start times at 1:30 PM EST or later Must be flexible with availability.

This is a call center position, must show experience within call center environments. We are hiring for our bilingual team – Spanish/English.

Compassionate. Responsive. Efficient. Our claims team members embody these traits, serving as the first point of contact for Liberty Mutual policyholders who have experienced a loss. As a claim’s customer care associate, you’ll become part of a erse, Fortune 100 company that understands the importance of a healthy work/life balance and offers training and growth opportunities aimed at helping you build a long-term career.

Responsibilities:

• Customer-centric employee: Conveying a calm, caring attitude, you’ll provide best-in-class service to customers while processing new claims and “First Notice of Loss” forms (the initial report made following a loss, theft or damage to an insured asset)
• Collaborative partner: Working with internal and external partners, you’ll support policyholders while their claims are being processed
• Efficient worker: In our fast-paced environment, you’ll handle customers’ needs—quickly, effectively and in a friendly, caring manner—to meet our Claims Service Center goals
• Problem solver: No day is predictable; you’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues
• Clear communicator:You’ll provide policyholders with the information they need by clearly setting expectations and outlining next steps

Qualifications

• Must be bilingual Spanish/English
• A history of working in financial services, hospitality or retail, with previous call center experience a plus
• Appropriate licenses or willingness to obtain licenses via company-sponsored training
• Excellent oral, written and interpersonal skills
• Ability to project courtesy and empathy
• Strong time-management and multi-tasking capabilities
• Demonstrated typing proficiency
• Proficiency using computers, including Microsoft Outlook and keyboard shortcuts
• Ability to handle confidential and proprietary information appropriately
• A high school degree or equivalent, Bachelor’s degree preferred
• Willingness to continue learning about products, procedures and technical systems as you grow in this role

About Us

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” onIDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to ersity and inclusion please visit: https://jobs.libertymutualgroup.com/ersity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

We call this position a "Customer Success Champion” because it's your job to do just that: champion and lead our customers to success. We’re looking for candidates who are passionate about customer communication and know a customer’s need before they do.

This is NOT a customer service role! There's a difference between customer service and customer success, which might sound confusing - so please read on!

Your mission is to help our photo booth owners succeed with their business, which means you should ideally have customer success or entrepreneurial experience. We are looking for candidates who like to listen, problem solve, and come up with solutions alongside our customers to ensure their future success.

If empowering multiple customers a day through phone calls, texts, and emails is your jam, keep reading!

Acts

• Manage a portfolio of customers to ensure consistent engagement within our software 😎
• Excited to chat with 20-40 customers per day to handle customer check-ins, fix failed payments, and just say hello! 👋
• Craft and present engaging onboarding and webinars to teach customers how to take full advantage of our software and build a successful photo booth business (can't be camera shy! 😉) 📹
• Upsell customers on higher tier subscriptions plans and additional photo booths to increase our customer’s LTV 💰
• Confident communicator who does not hesitate to ask questions, investigate, and share your findings with the team 🧑‍🤝‍🧑
• Team oriented and enjoys working with others to find great, out of the box solutions 💡

We are looking for candidates who are willing to work 8:30 AM - 5:30 PM PST.

Goals

• Decrease user churn through strategy calls and customer outreach
• Upsell customers to a higher-tier or annual subscription plans when aplicable
• Successfully onboard customers onto our software to increase subscription MRR

Requirements

• Customer Success, Sales, Account Management or Entrepreneurial Experience
• HubSpot
• iOS
• macOS
• Photography

Benefits

🏥 Health Benefits

👴 401K for California Based Employees

📚 Education Stipend

💻 Remote Work

💰 Bonus Plan

🏝️ Annual Retreat

✈️ Generous PTO and Holiday Schedule

💼 Quarterly Financial Meetings

📊 Open Book Management

💪 Intimate Team

🧑‍💻 Work from Home Stipend

About Kisi

Kisi is a security platform with offices in Brooklyn and Stockholm and a global remote team spanning from America, Europe, Africa and Asia. We create hardware and software that helps businesses connect and control their spaces through the cloud.

A little bit more about our team:

• We value being forward, human, trusted, and responsible. As a team, we make a tangible and lasting impact on the real world.

• Our product (Reader Pro) is an award-winning access control solution. We are a design focused company and recently won the coveted GOOD DESIGN award.

• Our customers and users come first - We are rated 4.9 in the App Store and 4.8 on Capterra.

• Our team is unique (and a bit quirky) and erse. We hail from 25 nationalities (& counting!) and look forward to our annual global meetup to bring the whole team together.

We are building a supportive and flexible working environment by offering health & retirement benefits (location based), generous vacation time and daily challenges and growth.

About the Role:

We are looking to strengthen our support team with a Product Support Specialist working remotely from Europe who pays attention to detail, is process focused and knows how to convert something previously unknown into a common practice.

Your main tasks will be to handle support cases, convert new support insights into standardized knowledge and provide insights into how to improve the products in a structured format.

We are open to either a mid (Specialist) or senior (Senior Specialist) candidate and the level/title offered will be evaluated based on your experience and background.

Note: For a senior position we are looking for iniduals with practical experience in physical access control and low voltage wiring including work with IoT devices, smart home/business, or locksmithing.

Responsibilities:

Support Kisi partners, administrators, and end-users as they integrate with, install, and operate our products

• Be an expert in the product to evangelize correct use of features and troubleshoot advanced software functions as well as test software integrations

• Advise internal and external customers on physical access control best practices, providing pre/post-sales consultation and support.

• Understand hardware mechanisms, wiring, and installation to remotely support Kisi installers, administrators, and users who may be on-site

• Escalate issues to secondary teams when appropriate, and take steps to ensure such issues can be addressed expeditiously in the future.

• Contribute to continuous improvement activities such as knowledge content production, quality assurance, and product feedback sessions

• Pursue knowledge of physical access control and site security best practices

• Complete all responsibilities securely while having privileged access to various systems

Requirements:

• Demonstrable technical expertise, and ability to master new concepts quickly

• Practical experience in physical access control and low voltage wiring

• Proven experience in technical support and client facing contact

• Intellectual curiosity and strong analytical skills

• High level of quality standard and attention to detail

• Great interpersonal and communication skills

• Willingness to learn by doing, and not afraid to ask questions

Who are we looking for?

At Elevar, Customer Success Managers manage the onboarding, activation, and ongoing usage of Elevar and the new tracking solutions provided for our direct-to-consumer brands like Vuori, Thrive Causemetics, and Bulletproof coffee.

We also have a team of technical analysts that our customer success team partner with on a daily basis to ensure our customers tracking challenges are solved and remain near 100% accuracy.

The Elevar Team is looking for an incredibly high performing person who can join our team to help our customers maximize their value out of the Elevar platform.

This Role Is For You If..

• You're willing to learn new skills and adapt to changes
• You consider yourself tech-savvy and efficient with SaaS applications
• You're always thinking about the customer first and taking the initiative to fix the root cause of customer support issues.
• You have an entrepreneurial spirit: we are a small, agile team that constantly improves processes
• You would describe yourself as a patient, empathetic, and having a good sense of humor
• You’re independent, self-motivated, and can stay efficient and productive without someone looking over your shoulder all day long
• You're comfortable with the digital marketing/e-commerce environment and you are used to making data-driven decisions
• You are capable of seeing the bigger picture, and you are not afraid to embrace transformation trough change

What You'll Need

• Self-motivated and proactive mindset.
• Detail-oriented with strengths n data analysis
• 4+ years of SaaS B2B experience in a customer-facing success role (Customer Success, Support, or Account Management).
• Experience navigating and influencing Enterprise customers, C-level executives in the digital marketing/e-commerce ecosystem
• OR
• Ability to build relationships with key stakeholders to identify opportunities for stronger, long-lasting partnerships.

• Ability to identify gaps in processes and quickly propose sustainable and scalable solutions
• Strong presentation creating and delivery skills and ability to establish credibility with customer stakeholders
• Exceptional multi-tasking and context-switching capabilities
• Strong collaboration and communication skills
• Measurement, reporting, and other data analytics skills
• Experience in working in a startup environment
• The desire for committing to over-delivering and following up with customers to make sure they’re successful

Requirements

What will you do?

When sales sell the product, that's the initial sale. After that, the CSM sells the product every single month.

• Your #1 priority is helping our customers be successful with our product & ultimately their business. This includes getting each customer successfully setup (by collaborating with team or automated outreaches) and activated within their first 90 days of being an Elevar customer
• You'll be responsible for the retention by combatting churn and expansion KPIs at Elevar, including: activation rate, retention rate, 6 star experiences, and time to completion for ongoing support
• Engaging new customers proactively to make sure they are on the road to success with Elevar
• Becoming a keen, passionate expert in all things related to analytics, Shopify, conversion optimization, and customer success
• Compiling product feedback and ideas to help our product and engineering team continue to improve our platform
• Collaborate with our product team to build a better Elevar. Our most important clients' feedback is very important for us - you'll help us translate their feedback into feature requests.
• You'll use your learnings to produce case studies and develop new marketing use cases.

• Help move Customer Success big rock projects forward alongside our Customer Support Manager
• Follow all of Elevar’s processes and guidelines around client management and tracking implementations and best practices.
• Owning the entire customer lifecycle starting with the sales hand-off point, up until the renewal and beyond that
• Cross functionally develop strategic plans with customer-facing teams to ensure customer expectations are exceeded and aligned
• Monitoring and measuring customer health and proactively mitigating risk

Must Have Experience with...

• Experience in a SaaS B2B eCommerce or Digital Marketing startup
• Experience conducting successful sales or marketing campaigns
• Experience with Hubspot

Benefits

What we offer

• Competitive salary & bonus
• $2,500 onboarding stipend for home office plus $1K per year home office annually
• 100% health, vision, dental coverage
• Unlimited vacation policy and flexible working hours - good work-life balance goes a long way.
• A hard-working and dedicated team that is fun to work with.
• Annual retreat (even if remote)

Postscript is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in North America.

Postscript - SMS marketing software for growing Shopify stores.

tl;dr: We're an early-stage startup hiring Support Agents familiar with the credit card ecosystem and excited to work with customers on a daily basis to answer questions and solve tricky issues. This position is fully remote, but US-time zones only, please! We're on an ambitious mission to build a world where everyone can afford to be healthy. More details about us, the role, and the interview process below.

Base comp $55k-$65k, dependent on experience

Meaningful equity and benefits—see our Callings Page for more details

Ness is an early-stage, remote-first startup at the unique intersection of fintech and healthcare. We’re on a mission to build a world where everyone can afford to be healthy.

We’re fresh off a $15.5M seed round and funded by some of the most iconic operators and entrepreneurs in the space (e.g. Sweetgreen, Headspace, One Medical, Thrive Market).

Started by the former CEO & Founder of Greatist (acquired by Healthline in 2019), we're building an AmEx-like credit card for health. We’ve got enormous ambitions to flip healthcare on its head through an alternative to health insurance that rewards consumers for the right behaviors and brings down the cost of healthcare.

Generally, we're looking for someone who can communicate directly with customers on a daily basis through text-based messaging, phone support, and non-traditional methods like personalized videos or handwritten cards.

We believe an amazing customer experience is mission critical for Ness' success in hopefully changing healthcare forever. Ultimately, you will be one of our most important assets. Your work will help shape our customers’ impressions of Ness as a whole and determine whether they rave about us to their friends.

We aren't a family, we're an incredible team. A super team that does things differently... At Ness, our core values are the source of our POWER.

✏️ Pencil It In

We move fast, try new things fearlessly, think differently, and learn from our mistakes.

🙏🏼 One Ness

We're all on the same team, have short memories, plus can "disagree and commit."

🥓 Work Crispy

We value clear, rigorous thought, give regular feedback, and we're always prepared.

🦕 Embrace Your Mythical Creature

Our differences make us special. Come as you are (but no trolls, please!)

👏🏽 Right Way To Win (Not The Easy Way)

We believe in doing well AND doing good.

If you don’t meet 100% of the below qualifications, you should still seriously consider applying. We take a holistic approach to evaluating talent for our team.

• You have 2+ years of experience working in customer-facing roles through phone, video, and email or live chat. Bonus points if you have experience with Zendesk!
• You have 1+ years of experience working in financial services, ideally on credit card products or in related functions (collections, fraud, etc).
• You’re excited about being a member of our 24/7 support team, ensuring we’re there whenever our customers need us. Our initial hours of operation will be from M-F 9AM-8PM Eastern. Your working hours will need to overlap with that window, as you’ll have a designated shift during those hours.
• You're empathetic and can acknowledge the customer's feelings before jumping into solution mode. Your interactions with customers make them feel confident and empowered.
• You love to solve problems. Regardless of the customer, situation, or circumstance, you enjoy learning about the issue and following through proactively until there's a resolution.
• You realize the impact a word, phrase, or emoji can have on a situation, and that a few words of encouragement or a moment to connect on a human level can have a profound impact on someone's experience.
• When you notice something is wrong, you default to action and demonstrate great followthrough to make sure it gets fixed.

• Spend 30-35 hours in the queue on a weekly basis, providing fast, accurate, and personalized responses to customer inquiries through both phone and text-based support.
• Continuously help to improve Ness by recommending process improvements, contributing to task guides, working on cross-functional projects, and championing initiatives to improve how, when, and why customers receive support.
• Solve customer issues by developing expertise across our internal processes and systems as well as our third-party tools.
• Nurture relationships with customers by proactively engaging with them (handwritten cards, personalized videos, impromptu emails and check-ins, etc).
• Proactively spot patterns in the frustrations or hopes of our customers, and work cross-functionally to see where we can change our processes, tools, or product to make them happier.
• Own every customer experience, using the tools at your disposal to solve issues quickly and independently, and rely on your teammates to help sort through more complex issues.

First, we don't discriminate. We know from experience a more erse and inclusive team leads to bigger impact and success.

1. First Hello

You'll talk to Louisa, one of our early Support team members.

First, we want to figure out if you've got the right experience for this position and working at Ness is a fit for you and us. We'll have reviewed your application and resume in detail, so this discussion will be mostly a "behavioral" interview focused on what you've done before. We want to build conviction you'll succeed in this job the same way you've succeeded in the past.

Then, you'll have time to ask us anything! (Well, mostly anything.)

2. Take-Home

After this, we'll send you a take-home project, similar to what would be expected of you at Ness, to get a sense of how you think and communicate!

Why? Well, we believe one of the best ways to evaluate your fit for the role is to give you a practical assessment that comes close to what you would be expected to do day-to-day. We'll share more details about this when we get there!

You'll have 3 days to complete the take-home (~1.5-2 hours of work) and send it back to us, and then we'll take the opportunity to review it.

3. Meet the Manager

You’ll have a 30-minute video call with the manager for this role. We’ll have reviewed your take-home project and will ask you some questions about it. We’ll also dig deeper into your past experience. Our goal is to assess if you’re the right fit for the role.

You’ll also have plenty of time to ask us any questions you have. We want you to feel completely comfortable with the expectations and environment for this role at Ness!

4. Meet the Team

You'll talk to another one of our team members for 30 minutes and our CEO & Founder, Derek, on a 30-minute video call.

Here, we want to explore if we're a good fit for each other. We will have reviewed your application, take-home, and any prior meeting notes in detail, so the discussion will be focused mostly on what brings out the best in you and what's next. We want to be confident Ness can offer the environment (culture, responsibility, org structure, etc...) that's led you to the most professional success so far.

You'll have time to ask questions, too!

5. References

Oh—and, with your help, we'll reach out to folks you've worked with in the past. We're usually pretty far along here, so this is mostly about learning from outside perspectives about how to manage and empower you best.

If relevant, we might have you also meet some other folks on the team. This can be a great opportunity to get a better feel for us and for us to get a better feel for you!

6. The Job Offer

Got this far? That means you're in. Expect a personal call and welcome to the team!

No recruiters or agencies, please. Thanks!

Please be aware of fake job offers coming from people claiming to be Ness Well, Inc. employees. Ness employees and/or our recruiters will never ask you for money or personal information like bank account numbers, and will always ask for a phone call or video call as the first step in our hiring process.

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? At Terrestris, LLC, we are helping the government create better mission outcomes through better human performance. We are seeking Tier 3 Contact Service Representatives (CSR) to provide the Small Business Administration (SBA) professional, courteous, informative, and prompt customers support services. Join our team, grow your career, and crush your goals at Terrestris, LLC.

I've never heard of Terrestris, LLC. What do you do?

At Terrestris, we work to deliver extraordinary value to the American people by helping the Government become more efficient and effective. With years of experience in countless Federal projects, we apply industry best practices and innovative solutions to help our clients unlock human potential. We deliver on a broad range of services including Human Capital Management, Technology Innovation, General and Administrative Functions and Learning Support.

So, what will the Tier 3 Contact Service Representative at Terrestris do?

You will respond to general and frequently asked questions, more technical questions, determine which cases require an Agency response and correctly request that Executive Secretary Intake team members create a case in the Customer Management System through email and provide call center services for inbound calls to the SBA. You will follow established National Answer Desk (NAD) procedures for contact escalations and will update and maintain databases to support internal reporting and tracking systems. From time to time, special projects may be assigned by management to support National Answer Desk functions.

What does a typical day look like for a Tier 3 CSR?

You will:

• Read and correctly respond to emails and respond to clients that come in on the SBA national 800 number within 24 hours.
• Respond to technical inquiries escalated from Tier 2.
• Follow established procedures for determining which cases require an Agency response and correctly requesting that Executive Secretary Intake team members create a case in the Customer Management System for a response within 24 hours.
• Correctly determine which SBA program office would provide an Agency response to the case associated with each email within 24 hours of receipt.
• Answer inquires by email or telephone and record all necessary information.
• Offer assistance to customers and follow problems through to resolution.
• Reassign emails/calls to SBA program offices or appropriate iniduals for resolution.
• Log and report data on the number and type of emails/calls received.
• Operate the SBA's current MS Office version including locating and moving files to/from shared resources (networked drives) as necessary.

What qualifications do you look for?

You might be the Tier 3 CSR we're looking for if you have:

• 5+ years of experience in a customer support role
• Demonstrated ability to learn and apply the technical concepts required for Tier 3 support
• Proficiency in Microsoft Office
• Proven track record of Customer service through phone and written mediums
• Strong phone and written English communication skills, plus active listening skills
• Comfort with CRM / Contact record systems and best practices
• Empathetic customer focus, flexibility to engage many different personality types
• The ability to multi-task, set priorities, and manage time effectively
• A High school degree or equivalent
• A safe, reliable and professional home work environment. 
• Read, write and speak Spanish fluently

We're extra impressed by folks who:

• Possess previous Federal Customer Service experience

We offer outstanding benefits including health, dental and vision coverage. We also believe strongly in maintaining a quality work-life balance, so we offer a leave package that includes Paid Time Off, holidays, sick days and a fun, creative work environment.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.

Forefront Telecare Inc. (now part of Access Telecare) is a rapidly growing Behavioral Health Telecare company that provides critical care services to patients in Hospital Psych Units, Hospital Emergency Departments, Nursing Facilities, and their homes.

The Clinical Care Coordinator will work in collaboration with the patient support coordinator staff and providers to support effective behavioral health care delivery. In addition, the Clinical Care Coordinator is responsible for assisting with communication with primary care physicians to ensure appropriate exchange of information between Forefront providers and primary care providers and other healthcare professionals. Finally, the Clinical Care Coordinator will communicate with patients, families, and caregivers to ensure connection to resources aimed at supporting recovery and boosting social support.

Essential Duites and Responsibilities:

• Develop a cohesive and strong team-oriented relationship with physicians, nurses, and other healthcare professionals and report on patient health outcomes and work in partnership to facilitate the best in patient care.

• Facilitate interaction and communication with healthcare staff and Forefront providers.

• Guide, intervene and advocate on behalf of patients, their caregivers and/or families regarding navigating and comprehending the healthcare system; coordinate resources in the community to ease transition.

• Interact with patients to ensure they are informed about their treatment plan and answering any questions they may have.

• Facilitate aspects of the treatment plan, such as care coordination and discussions with the patient and the family.

• Patient interaction examples: o Medication side effects or needs

o Serve as a point of contact, advocate, informational resource for patient, family, care team community resource, coordinate with referral sources/partners on behavioral health needs

o In collaboration with provider, offer in between session support, or other support activities with patients related to safety planning, adherence, navigation

• Review incoming prescription refill requests, determine if prescription refill request meets parameters as outline (identified location) and address refill accordingly (i.e., refill the medication or task provider to refill).

• Assures that medication reconciliation is complete including PDMP checks with documentation and communication to provider related to risks via Provider Prep Summary.

• Provide emergency management support as outlined in the Emergency Management Policy, including contacting emergency contacts and services on behalf of patients at risk.

• Document/data management (medical record requests, referrals, employer paperwork, etc.).

• Record/document all correspondence in EMR.

• Additional tasks within scope of practice as assigned.

What you need to have:

• Clinical credentials, to include CMA, LPN, RN, BSN, or other qualified background as approved

• Current and unencumbered license to practice in respective discipline specific to that state the employee is assigned to work and where clinical duties occur

• 3-5+ years’ experience in patient care coordination/triage

• 3-5+ years’ psychiatric nursing clinical experience

• Clinical competency in assisting with psychiatric medication management

• Ability to communicate effectively with others, orally and in writing

• Ability to work effectively with a broad range of iniduals, including other clinicians, employees, and patients

• Demonstrate personal traits of a high level of integrity, team orientation, professionalism, and trustworthiness

• Places a high value on ethical standards and treating others with dignity and respect

• Ability to work under pressure and handle issues which develop unexpectedly

• Solid organizational skills and a high level of attention to detail

Forefront Telecare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Forefront Telecare is an E-Verify company.

We are a venture-backed startup founded by ex-Googler data enthusiasts and built by talented people all over the world. Our mission is to fix the internet with effective user experiences that leverage AI.

We enable commerce websites to increase their effectiveness through AI driven user experiences. Every company should be able to provide Amazon, Netflix, and TikTok level effectiveness without a massive AI team. Our customers love us because we increase their revenue with little effort and they don’t pay unless we deliver results.

The company raised $5 million from big_bets, RTP Global, and Angel Invest, with participation from Matthew Freud and the founders of digital commerce platform VTEX.

• Function as the customer advocate and provide internal feedback on how we can better serve our enterprise customers at DataMilk.
• Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution.
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
• Ensure that a plan is in place with each customer for deployment, change management and adoption programs.
• Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews of results for alignment of objectives and outcomes.
• Track accounts to identify churn risk and work actively to eliminate that risk.
• Partner with Sales and Professional Services to develop a plan for making our product a part of each customer’s core architecture.
• Simultaneously manage multiple customers who are at different points on the account lifecycle.
• Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen product proficiency.
• Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas.

Requirements

• You worked as a Customer Success Specialist at a b2b tech company, ideally with e-commerce companies as customers.
• You speak Portuguese and English fluently.
• You have experience liaising between product/engineering teams and customers.
• You’re comfortable working with business and analytics tools like Google Analytics, Adobe Analytics, HubSpot, DataStudio, CRM, Jira, Google Drive, Excel and Slack.
• You are analytical and able to present results and discuss metrics.
• You are process-oriented, highly organized, and have strong written and verbal communication skills.
• You thrive working in fully remote startup environments.
• If this is about you, send your CV in English, please

Nice to have:

• You have a Bachelor’s degree or equivalent practical experience
• You enjoy establishing meaningful connections with people and are passionate about delivering an exceptional customer experience.

We are just about to enter a growth phase in the business which means we’re aggressively increasing our headcounts primarily across engineering and AI departments. The team size is about 45 people. You’ll work in close conjunction with the founding leadership – CTO and CEO, VP infrastructure, data science, and machine learning leaders.

Forget the commute, work from anywhere in the world with other amazing people, and enjoy getting together in person in beautiful places like our last get-together in Rio De Janeiro.

Benefits

• Stock Option Plan
• Flexible Working Hours
• Unlimited Vacation and Sick Leave policy
• International Travel

Risk Strategies is a leading national specialty insurance brokerage and risk management firm, assisting organizations and iniduals to simplify the process of protecting assets, offering benefits and minimizing liability. With over 115 offices and 2,400 employees across the US & Canada, we thrive on our passion to be ranked a Best Places to Work since 2018 by our most important asset, our employees. For 2020, Risk Strategies was named 6th Fastest Growing Firm, 12th Largest Personal Lines Broker, 11th largest privately-held P&C Broker and the 16th largest US Broker by Insurance Journal.

As an Account Manager you will be responsible for servicing a book while coordinating account strategies with the Producers. The role of Account Manager will include endorsement activity, handling routine coverage questions, problem-solving, renewals, reviews & summaries, and remarketing when appropriate. Build and maintain constructive and effective relationships with internal and external customers by meeting and exceeding expectations.

Primary Responsibilities and Duties:

• Maintain appropriate system records of service, marketing, and policy communications with clients and carriers by documenting and updating electronic files and AMS accordingly
• Schedule personal client meetings at annual renewal or more frequently to maintain consistent client contact.
• Provide technical support to Producers including proposals, suspense, follow-up, etc. to assist clients and achieve agency's business goals. Keep Producers apprised of client status.
• Respond to client inquiries, service requests and claims issues within established timeline
• Inform and educate clients regarding coverage, exclusions and exposures; conduct on-site client meetings as necessary
• Maintain productive business relations and engage in extensive contact with clients, producers and underwriters
• Review current policies and provide recommendations regarding placement options. Utilize coverage checklist and a network of industry contacts to determine appropriate coverage and premiums

Requirements

• 3-5 years of experience
• Valid P&C license
• College degree preferred but not required
• Industry specific designations preferred but not required- CISR, ARM or similar
• Proficient in insurance agency management systems, AMS 360 and Work Smart preferred but not required
• Working knowledge of Commercial Lines, particularly Medical Professional Liability coverage, preferred but not required. We work with many physician and their groups.

Senior Associate, Credit & Collections

at Workrise

Austin, TX (Remote, US)

Workrise is looking for a passionate Senior Associate, Credit & Collections who is responsible for monitoring customer accounts, identifying overdue balances and contacting customers or business partners to notify them of the amount owed. This position makes phone calls to customers to resolve unpaid balances or emails to issue statements. The Senior Associate, Credit & Collections is responsible for maintaining customer contact records and for recording outreach attempts in HighRadius. This position serves as a liaison between customers, sales and invoicing to resolve unpaid invoices and reconcile 3rd party systems. The Senior Associate, Credit & Collections submits regular reports on the status of unpaid accounts and may also assist with customer disputes, inquiries and requests for payment reconciliation.

Why Join us? Our Accounting team at Workrise is the core of the Finance & Accounting group. We are a bunch of hard-working, curious, attentive, no-ego, number-crunching folks who enjoy working together, owning the responsibility of ensuring that our finances are complete and accurate. We have built the foundation of a world class Finance and Accounting organization as our business continues to scale and grow.

Are you ready to help us empower the people who get hard work done?

Excited?! Keep reading;

What you’ll be doing:

• Customer outreach
  • Call customers to request payment updates for unpaid balances
  • Email customers to issue account statements and maintain meticulous customer notes in HighRadius
  • Partner with the Sales team to resolve balances owed by strategic accounts
  • Escalate delinquent accounts to credit underwriters for review
• Customer Account Reconciliation
  • Reconcile Workrise account receivable aging to 3rd party portal records to confirm balances are entered and approved for payment
  • Research and reconcile short-paid and over-=paid balances on the account receivable aging
  • Resubmit charges or submit write-off adjustments as necessary
  • Escalate disputed invoices to the Invoicing team for resolution and resubmission
  • Partner with the Cash Applications team to resolve unapplied payments
• Accounts Receivable Reporting
  • Generate account receivable aging reports from NetSuite and HighRadius
  • Update weekly Account Receivable Dashboard report for all customers identified for review or stop-work
  • Respond to ad-hoc customer report requests
• Cross-Functional Projects
  • Meet with Sales, Credit and Invoicing teams to discuss customer accounts.
  • Collaborate with the Legal team to organize lien filing when necessary on aging receivables.
  • Collaborate with cross-functional Finance Operations teams to identify and resolve process inefficienciesWhat you should have:
    • Bachelor’s degree in Business Administration, Finance, or Communications
    • 3+ years of customer service experience
    • Excellent written and verbal communication
    • Proven ability to solve problems creatively
    • High degree of urgency and accountability
    • Strong familiarity with Microsoft (specifically Excel), cloud based products and Google apps
    • Experience in a fast-paced and challenging environment
    • Demonstrated ability to thrive as part of a team and also deliver results as an inidual contributor
    • Strong interpersonal skills and extremely resourceful
    • Proven ability to build relationships with colleagues of all levels and external customers

More than a job:

At Workrise you can feel good about supporting our mission to serve those who do the hard work. We recognize that making an impact matters to you and we believe in providing an environment that fosters your growth. We use data to drive our decisions and improve the experience of our workers and the clients we serve. With mutual respect for each other, we continually collaborate to find the best solution.

In appreciation for your contributions, we support you with:

• Working alongside talented peers who will bring out the best in you
• The opportunity to significantly impact the growth curve of an already high-growth business
• Benefits for full-time employees, flexible paid time off, 401k with company matching, medical, dental and vision insurance

Workrise is committed to providing an environment where any and all people feel belonging, respected, and free to be their authentic selves. We welcome applicants of all gender identity and expression, sexual orientation, neuroersity, educational background, religion, ethnicity, disability, age, veteran status, and citizenship. We’d love to learn what you can add to our team.

Who we are:

In 2014, we set out to create a better way to manage and deploy Oil & Gas workers at scale through technology. Over time, we’ve grown to add Renewables in service of the energy industry.

We’re a Series E startup, backed by industry-leading investors Founders Fund, Bedrock Capital, Andreesen Horowitz, and Baillie Gifford. To date, we’ve placed over 26,000 skilled tradespeople with over 500 businesses and are poised to grow exponentially.

We’d love to share more through the interview process and look forward to learning more about your journey.

This role can sit anywhere in the U.S for both EST and PST.

Be a part of the excitement!

hireEZ is an end to end outbound recruiting platform that is designed to help recruiters overcome the inherent challenges of traditional recruiting and enable them to find, connect, and build a stronger talent pipeline. Join a passionate, erse culture and unleash your potential.

Successes to share

• 2022 HR Tech Awards: Named Best DEI-Enabling Recruiting Solution
• 2021 BIG Innovation Award for hireEZ Talent Data Cloud’s AI-Powered ATS Integration
• 2022 Gold Stevie Award for Best New Product in the Talent Management Solution Category
• 2019 Two Silver Stevie Medals for A/ML Solution and HCM Solution

Responsibilities

• Responsible for partnering with customer success leadership, customer success managers, and other cross-functional partners to identify opportunities for customer training/education
• Responsible for defining learning experiences for hireEZ customers, driving execution and delivery of customer educational projects, and interpreting business impact.
• Curate, manage, and grow repeatable and scalable enablement programs for our customers (users) and customer success team to leverage
• Provide day-to-day support to product users for executive excellence. Ensuring users are meeting or exceeding key success and target indicators.
• Responsible for dynamic and exciting content creation, virtual instructor led training delivery, and on-going training/support in both a team, inidual, and on-demand (eLearning) content formats
• Establish strategy, plans and approach for customer education throughout lifecycle, including implementation and onboarding, post-onboarding, and renewal stages
• Proactively uncover new initiatives to drive stronger product adoption and user collaboration across customer success, sales, and other key teams
• Design learning programs, launch, and measure impact while analyzing its impact to revenue retention and expansion, user adoption and user retention

Requirements

• 1-2+ years of experience in customer education, and/or learning/training programs
• Open to working with and alongside a erse, remote global team
• Ability to establish strong trust within senior leadership, customer success managers, sales, and other cross-functioning members
• Embraces ambiguity and complex issues while considering a collaborative team environment
• Strong customer success and sales orientation to drive impactful business deliverables via customer education modalities
• Demonstrates success with rapidly emerging technology companies
• Passionate about industry trends and modern approaches to learning

Nice-to-haves

• Familiarity with LMS and CS platforms/systems, preferably Skilljar and Gainsight
• Experience as a TA professional and/or working with TA/HR team

Benefits

As a pioneer in the talent acquisition industry, we truly understand what it takes to make employees happy. Join us and you will have a great time working with us!

• Unlimited growth & promotion space
• Competitive salary
• Comprehensive medical, dental, and life insurance with 100% standard coverage
• 401k plan with a 3% company contribution
• Free daily lunch & dinner (on-site only)
• Generous PTO policy
• Mac or PC - up to you!
• Collaborative, and energetic team environment
• Fun company events

Customer Support Specialist

REMOTE

United States

Full time

Description

Hi! We’re hiring!

Our small, distributed team is growing and we’re looking to add a Customer Support Specialist to our Customer Support Team. As a Customer Support Specialist you will be managing our email queue during standard US business hours, helping customers with general inquiries, and triaging more technical support requests to the appropriate team members.

In addition to the queue, we will need your help organizing feedback from the DNSimple customers, to help us determine ways we can better support them, which could mean creating tools, or enhancing our documentation and keeping it up to date.

We are looking for someone that loves supporting people. This isn’t a springboard into another area at DNSimple. If you want to be part of our support team for a while, and you’re excited to contribute to making DNSimple the best product for our customers, this is the role for you!

Responsibilities

• Improve overall customer support processes and document them effectively, allowing all team members to provide consistent support to all customers.
• Understand problems at a high level to triage accurately, more specifically:
  • Prioritize identified systems problems based on the level of impact on customer happiness (how often they occur, how significant the impact is).
  • Verify that support requests are distributed across all team members over time.
  • Ensure that support issues don’t stay unanswered in our system
• Identify system problems that should be addressed through research & development based on incoming support requests and document those issues so that they can be assigned to team members for design and implementation.
• Gain an understanding of DNSimple’s systems to help provide high-quality support for requests that are assigned to you.
• Manage and maintain internal and public support documentation to be used when responding to support requests.
• Be an inspiring and supportive teammate by providing feedback, idea generation, teaching, and learning.

Requirements

• You have experience working on a distributed team.
• You have 3+ years experience working in customer support.
• You have experience working with a technical product and have worked closely with developers.
• You have experience breaking down technical information and explaining it more simply to customers.
• You have excellent English writing and comprehension
• You are in, or can work in, the US time zones
• You have experience with DNS.
• You’ve worked for a SaaS company.
• You love to troubleshoot.
• You’re detail oriented and able to analyze what the customer is actually asking to ensure the best person answers the ticket.
• You are upbeat and will be empathetic to customers.
• You’re eager to brainstorm new ways to connect with customers
• You love to take on a challenge and learn new things. DNSimple is a complex product in an ever-evolving space and the work is challenging – but also deeply rewarding.

Benefits

DNSimple was created to be a 100% remote company. We offer flexible schedules, and you can work from anywhere.

We speak different languages, and we program in different languages. We care for our employees, and we are open and welcoming to everyone regardless of race, religion, gender or sexual orientation.

As part of the team your input and feedback is not only welcome, they’re anticipated. We’re a small team, and everyone’s opinions matters.

Compensation between $60,000 – $80,000 USD annually, depending on experience.

Manager, Technical Customer Support

REMOTE NA

CUSTOMER RELATIONS – 10006 – SUPPORT

FULL TIME

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

We are looking for a seasoned and passionate inidual to lead our North America and APAC Technical Support team.

In this role, you will be responsible for leading, mentoring and growing your team to effectively deliver a world-class support experience that exceeds customer expectations and delights even the most demanding customers. You will also up-level Aircall’s support processes and operations to enhance the efficiency of our Technical Support and ensure the highest level of customer satisfaction.

You will be a core member of our Global Support management team and report to the Director of Global Technical Support. You will work closely with the rest of the Support organization, but also Sales, Onboarding, Professional Services, Success, Product, Engineering and more to future proof Aircall’s continued global scale.

Your mission @ Aircall :

• Lead and grow your team, focusing first and foremost on leading, building and maintaining a culture of top performing team players
• Oversee the performance and execution of your technical support delivery team, meeting and exceeding operational targets (SLA, CSAT, TTR)
• Ensure the ongoing smooth operation of the day-to-day live support environment and all technical agent-based interactions
• Manage customer escalations to create positive interactions and outcomes
• Be responsible for hiring, development, training, mentoring and skills management of staff
• Work in partnership with other Support groups (Frontline Support, Support Operations, Enablement, Self-service) to deliver function wide goals and projects
• Challenge the status quo and relentlessly pursue opportunities to improve the support experience and improve operational efficiency
• Foster and grow relationships across Product and Engineering functions for complex technical issue prioritization and resolution, knowledge building, incident engagement, new feature readiness and product feedback

A little more about you :

• You have 3+ years leading a Technical Support team paired with at least 3+ years experience in customer support – experience with 24×7 follow-the-sun support model in a SaaS environment a plus
• You have advanced understanding of customer service and communication, technical issue resolution, incident management (e.g. outages) and Support best practices
• You’re passionate about CCaaS, driven by problem-solving through technology, processes and people
• You have a proven track record of exceeding goals and achieving growth and success
• You have advanced proficiency with technical support technologies and tools supporting SaaS (Zendesk, Jira, Datadog, etc.)
• You are exceptional at attracting, hiring, coaching and retaining talent globally
• You are a strategic thinker, able to come up with out of the box solutions that drive efficiency, enable scale, and deliver on customer and internal performance metrics
• You are very analytical and you are comfortable running a data-driven support team
• You have a proven ability to create and implement complex, cross-organization programs to drive efficient, innovative operations and contain expenses
• You have a customer-first mindset and demonstrated ability to provide exceptional internal and external customer care
• You have experience in being a trusted and respected leader with a reputation for fairness, dependability and adherence to high ethical standards
• You are a creative problem solver and are able to identify obstacles and viable solutions
• You are proactive, organized, focused, and can ruthlessly prioritize with a strong sense of accountability and ownership
• You have exceptional communication and presentation skills, both oral and written – including ability to share technical information to non-technical audiences
• You have the ability to build deep ongoing relationships and collaborate with various stakeholders (VPs, Directors, Managers from all functions)

Key traits we look for:

• You are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge!
• We will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it’s up to us to help provide the platform for learning, growing and building your career!
• Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
• Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
• We’re creating a place where great people trust one another and thrive together.
• People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

• Key moment to join Aircall in terms of growth and opportunities
• ‍ Our people matter, work-life balance is important at Aircall
• Fast-learning environment, entrepreneurial and strong team spirit
• 45+ Nationalities: cosmopolite & multi-cultural mindset
• Competitive salary package & equity
• Medical, dental, and vision insurance is 100% covered
• 401k plan with company matching!
• Unlimited PTO — take the time you need to come to work feeling great!
• Wellness, internet, and childcare reimbursements
• Generous parental leave policy

DE&I Statement:

At Aircall, we believe ersity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with erse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around ersity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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