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Payroll Customer Support Representative

• Customer Support
• Remote, USA

BRIEF STATEMENT OF THE PURPOSE OF THIS POSITION:

iSolved associates contribute to a positive work environment that is entrepreneurial and high-performing. A Customer Service Representative works within a team and is responsible for all aspects of payroll processing and quality service for our direct clients.

PRIMARY RESPONSIBILITIES OF THIS POSITION ARE:

• Maintains a high rate of client retention through superior customer service, assisting assigned client base with all components related to payroll processing
• Responsible for accurate and timely preparation and submission of payrolls
• Establish and maintain a positive working relationship with clients and coworkers to promote a quality service image
• Research and resolve payroll and Human Capital Management related questions, concerns, and problems for clients in a friendly, and timely manner
• Handles a high volume of telephone and email correspondence
• Advises clients on how to fully utilize the Human Capital Management platform
• Other projects as assigned
• Shifts may be from 7 a.m. 7 p.m. local time

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred, but not required
• FPC, CPP, and/or SHRM certifications preferred but not required
• Experience in payroll and customer service with a high call volume
• Strong computer aptitude, which includes expertise with Microsoft Excel as well as experience with payroll and Human Capital Management platforms
• Ability to analyze data with particular attention to detail
• Excellent written, oral, and communication skills
• Strong customer service orientation and problem resolution skills
• Working knowledge of federal, state, and local payroll laws, wage and hour laws and best practices
• Excellent interpersonal skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Normal working conditions require normal to close concentration, visual attention and manual dexterity. Lifting requirements less than 10 pounds. Moderate noise.

DISCLAIMER:

The lists under Essential Functions and Additional Responsibilities are not exhaustive, but are merely the most accurate lists for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change.

iSolved HCM is an industry-leading human capital management technology company that brings together the key workforce functions in one robust, easy-to-use platform, iSolved. Payroll, HR, Time & Attendance, Onboarding, ACA Compliance, and Benefits Enrollment are all delivered from one solution, in the cloud, specifically built for the small to mid-sized employer. It has achieved rapid market share, with more than 2 million employees and growing.

Customer Service Professional (Remote)

locations

• PA-Virtual Office
• WA-Virtual Office
• OK-Virtual Office
• VT-Virtual Office
• NE-Virtual Office
• NJ-Virtual Office
• TN-Virtual Office
• NV-Virtual Office
• NY-Virtual Office
• CA-Virtual Office
• OH-Virtual Office
• OR-Virtual Office
• NM-Virtual Office
• PA-Virtual Office
• RI-Virtual Office
• CT-Virtual Office
• SD-Virtual Office
• AZ-Virtual Office
• AL-Virtual Office
• FL-Virtual Office
• GA-Virtual Office
• WI-Virtual Office
• AR-Virtual Office
• CO-Virtual Office
• DE-Virtual Office
• IA-Virtual Office
• KS-Virtual Office
• DC-Virtual Office
• IN-Virtual Office
• KY-Virtual Office
• IL-Virtual Office
• TX-Virtual Office
• ID-Virtual Office
• LA-Virtual Office
• MA-Virtual Office
• MD-Virtual Office
• ME-Virtual Office
• MI-Virtual Office
• MS-Virtual Office
• MO-Virtual Office
• MT-Virtual Office
• NC-Virtual Office
• MN-Virtual Office
• UT-Virtual Office
• SC-Virtual Office
• ND-Virtual Office
• WV-Virtual Office
• VA-Virtual Office
• NH-Virtual Office
• WY-Virtual Office

time type

Full time

job requisition id

R-111916

Job Classification:

Operations – Insurance Operations

Prudential aspires to make lives better by solving the financial challenges of our changing world! At Prudential, our Financial Wellness Advocates are the first point of contact with our customers and our goal is to provide a customer centric, multi-channel, low effort experience for customers with complex financial needs.

We offer paid training and benefits on day one including tuition reimbursement, paid volunteer days, generous paid time off; vacation, paid holidays, personal days and a reward and recognition plan that includes pay for performance compensation.

We are now hiring Customer Service Professionals who will train and work virtually in the comfort of your home! That’s right! Join the Prudential team now for this amazing opportunity to launch your career while enjoying all the benefits of being at home!

We are looking for iniduals who are self-starters, dependable to their core, who have the right grit, tenacity and initiative to show up and work hard. And are also:

• Customer obsessed and engaging communicators who enjoy working directly with the customer and a team
• Committed to owning customer issues from start to finish
• Able to learn, retain, and solution on numerous product offerings across several different businesses.
• Intrigued by technology and uses it to drive customer self-service and to help identify and drive opportunities to enhance processes
• Able to think on their feet and be flexible with creating solutions for variety of personalities and customer types
• Capable of shaping the customer experience and efficiently troubleshooting challenges across multiple channels
• Able to identify other potential customer needs and offer tailored solutions that improve financial wellness
• Keen problem solver that connects with each customer with compassion

What you can expect:

• Build a career with a great company with exposure to multiple parts of the business
• Fast paced, dynamic environment
• Tiered promotional opportunities based on performance
• This is more than a contact center ……this is an opportunity to improve lives through financial wellness

Each customer interaction is unique, and we value the opportunity each one brings. Our representatives work in a collaborative environment assisting customers over the phone, online, and through email. This can range from troubleshooting a question on website navigation to conversations on complex financial decisions. Regardless, your mission remains the same; help customers make clearer decisions about their financial future. We can’t promise it will be easy, but it will be time well spent establishing a career with an award-winning industry leader. If you think you have what it takes, apply now. You will gain skills and experience working on behalf of a dynamic industry leader in the Fortune 500 that will enhance your career.

Qualifications:

• Four-year college degree strongly preferred
• FINRA SIE, Series 6 top-off and Series 63 licenses required or must be obtained within 180 days of start date.
• Strong people skills.
• Proven record of dependability. Punctual and reliable attendance of the service associates is critical to the success of a fast moving, inbound service center!
• Annuity/ financial services industry knowledge is a plus.
• Must be able to learn & retain a large amount of technical information in a relatively short period of time.
• Must be receptive to detailed and frequent performance feedback.
• Proficiency with a keyboard and window-based applications, including Internet.
• Proven self-motivation skills.
• Active listening skills.
• Excellent oral and written communication skills.
• Ability to excel in a team environment, as well as work well independently.
• Organization and prioritization skills.
• Ability to think like the customer and financial professional, with a passion to deliver top quality service.
• Training will likely be 9:00am to 5:15pm Eastern Time but will be determined in advance of the training start date. Must be available for these hours – again, these are in the Eastern Time Zone.
• Job offer is contingent upon successful completion of pre-hire requirements.
• The Annuity call center is open from 8:00am to 6:00pm Eastern Time Monday through Friday. To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Actual shift assignments will not be determined prior to hire.

Additional Information:

This position will work virtually, therefore new hires must be able to provide the following:

• High speed internet service must be available in your area. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary. The internet service cannot be wireless, and the internet speed requirement is: 3.0 mg downstream and 768k upstream.
• Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. You will be logging into Avaya therefore your personal phone number will not be identified to customers.
• Quiet area in your home with minimal distractions and noise free.

RSRPRUD

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $40,200.00 to $59,800.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, inidual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping inidual and institutional customers grow and protect their wealth. The company’s well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential’s businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our erse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as iniduals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for inidual applicants. Search firms or agencies should email Staffing at: for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:

Please note that the above email is solely for iniduals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email: to request assistance.

Title: Customer Care Manager – Network Team

• R7232
• Remote
• Remote, United States

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

This Manager is responsible for the productivity and the well-being of the Virtual Call Center Networking Team across the Boston, Omaha, and remote offices. This role is responsible for (1) overseeing the customer journey for those experiencing Toast network issues throughout the support experience, (2) work with cross-functional Internal teams such as Restaurant Success and Services to create process and support guidelines, and (3) train and develop members of the networking team on process, technical troubleshooting, and new product knowledge.

About this roll* (Responsibilities)

• Provides team vision by setting clear goals and objectives for themselves and their teams, by measuring performance, and by focusing on process improvement.
• Establishes service-levels metrics for response, resolutions of escalated networking issues, and customer CSAT.
• Manages agents performance and team leads to improve their effectiveness for Customer Support
• Partners cross-functionally with other departments and teams in order to stay ahead of new product and features, establish cross-functional process and responsibilities, and improve the overall customer journey for those having post-live network issues.
• Lead consistently with integrity, fairness, humility, with clear and honest communication.

Do you have the right ingredients*? (Requisites)

• 2+ years experience managing a Customer Support Team.
• Familiar with networking troubleshooting tools, such as Meraki Dashboard and Ubiquiti Dashboard.
• Nice to have POS technical understanding with networking devices and connectivity.
• Ability to use CRM’s such as Salesforce and Five9.
• Familiarity with restaurant operations desired.
• High School Diploma or equivalent education required.

Our Spread* of Total Rewards (Benefits)

• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Mental Health Benefits
• Subsidized backup childcare

*Bread puns encouraged but not required

Fleetio is hiring a remote Manager of Customer Onboarding. This is a full-time position that can be done remotely anywhere in the United States.

Fleetio - Modern fleet management software.

SureSwift Capital is hiring a remote Customer Success Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

SureSwift Capital - Creates optimal outcomes for founders of bootstrapped SaaS businesses.

Cloudflare is hiring a remote Manager, Customer Success. This is a position that can be done remotely anywhere in the United Kingdom.

Cloudflare - The web performance & security company.

Customer Service Representative

Job Number: 203622

Join Forbes’ 2022 Best Employer for Diversity!

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.

Job opportunities:

• Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
• Inbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)

Must-have qualifications

• Two years of post-secondary education or higher
• Instead of the above, two years of relevant work experience
• Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

Bilingual positions are also available; must be fluent in Spanish (speak and read)

Training starts: March 2023

Schedule: Most schedules will include a weekend day and evening hours after completion of training

Work from home office requirements

• Designated workspace free from noise and other distractions
• Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
• All Progressive hardware you receive needs to be connected to a surge protector
• High-speed internet access is at your expense unless otherwise required by law

Compensation

• $21.00 per hour depending on the role you are selected for
• Gainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance
• An additional 10% when you work evening or weekend hours
• Performance-based rewards

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness& mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2022 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Job

: Contact Center

Primary Location

: United States-Florida

Schedule

: Full-time

Employee Status

: Regular

Work From Home: Yes

Location: Tennessee, Alabama, Georgia, or Kentucky; 100% Remote

Pay Type: $16-$20 per hour

Posting Date: 12/23/2022

Location: Virtual / Work from home in Tennessee, Alabama, Georgia, or Kentucky (Basically within reasonable driving distance of Nashville and Chattanooga, Tennessee)

Who You Are

Your friends describe you as a “go-getter”. You are a forward thinker who likes to embrace new technologies and find creative, efficient solutions. You generally take life by the horns but understand that you are not always the smartest person in the room. You enjoy working with people, you’re collaborative, humble, and willing to ask questions and provide answers. You get that to succeed, everyone must succeed, and our customers come first.

Who We Are

As outdoor enthusiasts, camping is an essential part of our recreation with friends and family. However, we realized that booking a campsite wasn’t nearly as easy as booking a hotel stay. Why couldn’t it be that easy to reserve time in nature? So in 2006, we set out on a new adventure—make a simple and intuitive way to book a campsite on the interweb. Since then, we’ve become one of the fastest-growing (adding new customers all the time), industry-leading, cloud-based campground management, and online reservation software companies.

We’re an intentionally small team based in Mount Juliet, TN and we take our time finding the right people who believe in our mission. For us, this is not just a job—it’s our passion! We take pride in our work and “own our own stuff”. We work hard to be proactive and solve problems. But most importantly, we get what good customer service looks and feels like and want to be the best! We either add value to the market by making campground management and reservations easy, or we find something else to do. To quote the great Yoda, “Do or Do Not. There is no try!”

What You’ll Do

Besides making incredible software that helps park operators live their BEST lives, we strive to create dependable relationships with our customers and each other.

As an Onboarding Coordinator, you’ll be our customer’s first point of contact—that welcoming voice that lets them know we’re glad they are here.  You’ll provide first-class implementation support that will give our customers a seamless transition and adoption of our software. You’ll serve as the park’s personal coach, entering their park data and guiding customers to the most efficient and effective implementation solutions that best meet their needs.

You’ll be vital in the detailed creation of their campground on our software. Creating park sites, defining campground rates and rental rules, configuring the park’s accounting and credit card processing systems, and coordinating the import of guest and reservation data from pre-existing systems are just a few ways you’ll be setting them up for success. You’d also enjoy providing proactive training and support for customers before they even know they need it! 

What You Need:

• High school diploma or equivalent
• 2+ years of customer support experience
• Excellent verbal, written and listening communication skills in English
• Working knowledge of computer systems, software and applications, and the internet in general
• Working knowledge of Excel and other Office 365 products
• Knowledge of or background in accounting preferred
• Excellent customer service, time management, and interpersonal skills
• The flexibility to travel from time – to – time to attend CampLife meetings and events at various locations around the country.
• A private, quiet workspace
• High-speed internet service

Still reading? Fantastic! 

We believe in hiring smart people and giving them the support they need. Besides working with a team fueled by a mission, you may also enjoy some of these perks:

• A fully remote position (even pre-pandemic!)
• Competitive paid time off plan, including holidays and your birthday
• Health, life, dental, vision, and disability insurance
• Retirement Plan

If this sounds like the type of position that pumps you up (or at least makes you smile) please send a resume and cover letter to [email protected]. 

When you send those two items, tell us a bit about yourself. 

1. What was the last book you read and how did it impact you? 
2. How would you define an excellent team player? 
3. How have you served others in the past 12 months? 

We hope to hear from you soon!

Location: Tennessee, Alabama, Georgia, or Kentucky; 100% Remote 

(Candidates located outside of TN, AL, GA or KY will not be considered)

Pay Type: $16-$20 per hour

Posting Date: 12/23/2022

Location: Virtual / Work from home in Tennessee, Alabama, Georgia, or Kentucky (Basically within reasonable driving distance of Nashville and Chattanooga, Tennessee)

Who You Are

Your friends describe you as a “go-getter”. You are a forward thinker who likes to embrace new technologies and find creative, efficient solutions. You generally take life by the horns but understand that you are not always the smartest person in the room. You enjoy working with people, you’re collaborative, humble, and willing to ask questions and provide answers. You get that to succeed, everyone must succeed, and our customers come first.

Who We Are

As outdoor enthusiasts, camping is an essential part of our recreation with friends and family. However, we realized that booking a campsite wasn’t nearly as easy as booking a hotel stay. Why couldn’t it be that easy to reserve time in nature? So in 2006, we set out on a new adventure—make a simple and intuitive way to book a campsite on the interweb. Since then, we’ve become one of the fastest-growing (adding new customers all the time), industry-leading, cloud-based campground management, and online reservation software companies.

We’re an intentionally small team based in Mount Juliet, TN and we take our time finding the right people who believe in our mission. For us, this is not just a job—it’s our passion! We take pride in our work and “own our own stuff”. We work hard to be proactive and solve problems. But most importantly, we get what good customer service looks and feels like and want to be the best! We either add value to the market by making campground management and reservations easy, or we find something else to do. To quote the great Yoda, “Do or Do Not. There is no try!”

What You’ll Do

Besides making incredible software that helps park operators live their BEST lives, we strive to create dependable relationships with our customers and each other.

As an Onboarding Coordinator, you’ll be our customer’s first point of contact—that welcoming voice that lets them know we’re glad they are here.  You’ll provide first-class implementation support that will give our customers a seamless transition and adoption of our software. You’ll serve as the park’s personal coach, entering their park data and guiding customers to the most efficient and effective implementation solutions that best meet their needs.

You’ll be vital in the detailed creation of their campground on our software. Creating park sites, defining campground rates and rental rules, configuring the park’s accounting and credit card processing systems, and coordinating the import of guest and reservation data from pre-existing systems are just a few ways you’ll be setting them up for success. You’d also enjoy providing proactive training and support for customers before they even know they need it! 

What You Need:

• High school diploma or equivalent
• 2+ years of customer support experience
• Excellent verbal, written and listening communication skills in English
• Working knowledge of computer systems, software and applications, and the internet in general
• Working knowledge of Excel and other Office 365 products
• Knowledge of or background in accounting preferred
• Excellent customer service, time management, and interpersonal skills
• The flexibility to travel from time – to – time to attend CampLife meetings and events at various locations around the country.
• A private, quiet workspace
• High-speed internet service

Still reading? Fantastic! 

We believe in hiring smart people and giving them the support they need. Besides working with a team fueled by a mission, you may also enjoy some of these perks:

• A fully remote position (even pre-pandemic!)
• Competitive paid time off plan, including holidays and your birthday
• Health, life, dental, vision, and disability insurance
• Retirement Plan

If this sounds like the type of position that pumps you up (or at least makes you smile) please send a resume and cover letter to [email protected]. Candidates must be located in Tennessee, Alabama, Georgia, or Kentucky to be considered.

When you send those two items, tell us a bit about yourself. 

1. What was the last book you read and how did it impact you? 
2. How would you define an excellent team player? 
3. How have you served others in the past 12 months? 

We hope to hear from you soon!

Customer Service Fraud Liaison Specialist

Category Customer Contact Center Job Id 2022-0042395

Job available in 2 locations

• Gresham, OR, United States
• Remote, United States

At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a erse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Are you ready to start your career with unlimited opportunities for growth and development? Come join us at U.S. Bank, as a Contact Center Personal Banker! In this role, you will be the first point of contact for our customer inquiries via the telephone. You will work in a highly collaborative, fast-paced environment, where customer service is our passion. Join our erse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

Responsibilities:

• Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy.
• Successful bankers demonstrate a genuine interest in their customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs.
• Personal Bankers are able to present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.

Basic Qualifications

• High school diploma or equivalent
• Minimum 18 months of customer service related experience
• Successfully completed specialized skill training in one of the following specialty skills: CCU, E-mail, Internet, Operations, and Fraud Support

Preferred Skills/Experience

• Effective problem-solving and negotiation skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Proven time managment skills / ability to multitask
• Experience interacting positively with unsatisfied customers
• Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Bilingual English-Spanish speaking a plus

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com.

EEO is the Law

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 – $22.69 – $24.96

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Patient Services Representative

locations Oxnard, CA

Remote – California

time type Full time

job requisition id R30863

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Patient Services Representative

Work Location:

• Fully Remote – U.S.

Position:

The Patient Services Representative will be the initial point of contact guiding patients through activities such as confirming medical history or insurance verification, as well as providing physician referrals. Whether it be in a remote role or in our contact center when it is safe to be onsite again, the Patient Services Representatives will be responsible for handling inbound calls and providing a great customer service experience.

Core Responsibilities:

• Develop and maintain positive relationship with client
• Identify any problems/trends and communicate them to management for resolution
• Research and re-bill unpaid claims
• Research and resolve accounts appearing on Follow-up Reports.
• Meet current production, utilization, and quality standards.
• Assists in identifying current and/or potential billing issues specific to outstanding receivable
• Presenting data to appropriate parties and partnering to develop resolutions
• Ability to take patient phone calls and assist Customer Service when business needs arise
• Assist in other duties as assigned

Requirements:

• H.S. Diploma or GED
• A minimum of 2-year Customer Service experience required
• In depth knowledge of various insurance policies and procedures related to claim adjudication and payment processes.

Preferred Qualifications:

• Intermediate to Advanced working knowledge of MS Excel, MS Word and MS Outlook
• Strong customer service experience
• Ability to solve difficult problems in a timely manner with efficient resolutions
• Ability to work independently with minimal supervision
• Excellent written and oral communication skills
• Strong attention to detail
• Represents the office/organization in a positive manner; supports and encourages strong morale and spirit in his/her team.
• Can marshal resources to complete tasks and orchestrate multiple activities at once to accomplish goals and meet specific deadlines.
• Works well with others; ability to work with and communicate with iniduals of varying disciplines.

Working Conditions/Physical Requirements:

• General office demands
• Remote office with high-speed internet

Unique Benefits*:

• Flexible work environments
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
• Employee wellbeing programs and generous health plans
• Educational assistance programs
• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
• Learn more at https://careers.changehealthcare.com
• *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

“#LI-remote

California / Colorado / New Jersey / New York / Rhode Island / Washington Residents Only:

The applicable base pay for your state is listed below. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.

The base pay range for this position is $14.37 – $31.92

Diversity, Equity & Inclusion:

•At Change Healthcare, we include all. We celebrate ersity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some iniduals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Location: Remote in the EMEA region with occasional UK campus visits

Position Type: Full Time

Reporting to: Regional Director of Partners (EMEA) 

Application requirements:

• CV/Resume

• One minute loom video on why you would be suitable for the role (optional).

The Enterprise Customer Success Manager is focused on retaining and growing our enterprise partnerships through project management and thought leadership. Working with Vygo’s partners (Universities & Governments) to improve student outcomes and move towards a world where everyone has a world-class education.

• Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher-touch service.

• Grow and increase the adoption of our strategic customers by increasing business value through implementing Vygo across the partnership.

• Build and foster relationships with key decision makers and stakeholders (from C-Suite to coordinators) across large enterprise partnerships.

• Acts as a Trusted Advisor and Thought Leader, providing strategic guidance to University/Commercial partners

• Influence the mindset of partners by challenging the status quo and constantly delivering innovation to grow student outcomes.

• Collaborate on defining what success means for your partners and produce detailed plans outlining a roadmap to achieve success and share in the accountability for their success.

• Monitor partner health and create risk mitigation plans where needed.

• Align with account team in pre-sales phase for a new and existing customer to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated.

• Collaborate with other Vygo teams and leadership to ensure adoption and successful customer renewals.

• Resolve customer inquiries by aligning partners with the right resources.

• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.

• Serve as a mentor to new team members.

Vygo radically improves how universities deliver and manage student support programs. Through our web and mobile apps, students can discover, join and participate in programs ranging from 1st-year orientation through to counselling. Students are matched with support and participate in 1:1 or group text, video or face-to-face sessions and events.

Your work will directly have a positive impact on the lives of students and learners across the globe. We constantly have good stories coming from our students about how our platform has improved their university experience. If you care about making a difference and seeing the results, Vygo is for you.

The Culture:

• Remote first and results-oriented - it’s about the outcome, not output. You can work from any time zone. You can also work where and how you want; as long as you get the job done, you’re free to choose how you do it. We value people over process and back that up with flexible work arrangements.

• Mission-driven colleagues - everyone at Vygo is here because they want to change education.

• Committed to ersity and inclusion - we’re building software for students worldwide. To do that well, we need a workforce representative of the users we serve. Our executive team participates in D&I workshops at least once a year to ensure we’re continuously learning.

• A partner for your career growth - We take growth seriously. If there’s something you want to upskill in, you’ll be supported all the way. You’ll have access to a development stipend to spend on books, courses, seminars, events - anything you want!

• A healthy team culture - We are a team dedicated to making a difference and getting results, and we’ll get there together. From team hangouts and lunches to playing online games together, we maintain a culture where you have time to form real connections with your colleagues, even remotely.

• Extensive experience owning, maintaining, and driving customer relationships in a quota or retention-carrying role

• A verifiable track record of consistently meeting and exceeding revenue goals

• Previous experience project managing enterprise-wide SaaS platform rollout in external organisations.

• Excellent written and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email.

• Have a firm grasp of how business works, including sales, consultative, problem-solving, and issue resolution skills.

• Well-organised, with high attention to detail and the ability to prioritise and manage time for successful execution.

• Confident, self-motivated, and a true team player

• The ability to thrive in a fast-paced environment

• Innovative problem solver and a digital champion who can advise and enable the customer through Thought Leadership.

• Degree or equivalent relevant experience required.

About us:

Cocomore is not only a digital agency providing products and communication services for international clients like Nestlé, Procter & Gamble, Rabobank, Samsung or Sanofi. Cocomore is also an incubator for digital start-ups, so far sold to Deutsche Telekom, Axel Springer and Pro7Sat1.

We are a team of 200 professionals from all over Europe, mostly located in and around Berlin, Cologne, Frankfurt, Hamburg, Seville, Poznan and Warsaw. And while we all have different skills and talents, we share a common spirit: we are human, entrepreneurial and creative. This is our way of working together with colleagues, partners and clients.

Here you can find our statement for ersity, equality and inclusiveness: https://www.cocomore.com/ersity-statement.

We are looking for you as a Client Service Manager to join our Client Services Team in one of our offices or remotely.

Our offer to you:  

• Exciting and varied projects with a major client relating to digital communication and CRM platforms.
• The opportunity to gain and develop a wide range of professional knowledge by working with erse stakeholders in an interdisciplinary team.
• Working at eye-level with great team spirit while having a performance-based environment.
• Great development opportunities by active support from your supervisor as well as the opportunity to participate in workshops or coaching to expand your knowledge and to strengthen your personal soft skills.
• Your work-life balance is important to us which is why flexible working hours and home office options (up to 100% remote) are norm for us and no exception.

What you will contribute: 

• You are the contact person for the client for all digital-comms-related topics and work on these as a mastermind together with colleagues from Strategy/Planning, Data Science, SEA/SEO, Editorial and Creation.  
• You are the central interface between clients and the above-mentioned special units, create briefings, bring the right people together, and plan costs and budgets.  
• You manage the operational processes on client projects and are the contact person for the client in all matters of project organization and management.  
• You observe the current trends on the digital market and stay up to date in order to be able to proactively propose new ideas and innovations to the customer.  
• Your tasks include conceptual consulting for a large client in the areas of digital marketing and digital transformation, especially in the fields of digital strategy, CRM and content marketing.  
• The growth of the existing customer business and support in the acquisition of new projects are also part of your tasks.

What you have to bring:

• You have a good university degree in marketing, business administration, communication sciences or a comparable field.  
• You have gained first experience in digital marketing sector (professional experience or internships).  
• You enjoy talking to customers and advising them in a lively exchange.  
• You bring knowledge in at least one of the following topics: CRM, digital strategy, social media, SEO/SEA. In addition, you have already managed consulting projects in this environment.
• You can organize yourself and others well and you work in a structured manner.  
• You are hands-on and solution-oriented – whether it's about improving a process or a strategy.  
• You are fluent in Polish and English, additionally Hungarian is an advantage.
• You are proficient in Office and enjoy working with excel and powerpoint.

What will happen next?

• You will receive an email confirming that we received your documents.
• Afterwards our recruitment team will inform you if your experience matches our requirements.
• If yes, you will be invited to the online interviews.

Tell us how you want to work, in one of our offices, remote, full-time or part-time, in a shared position – or any combination of these. We will do our best to make it happen!

• Triage incoming customer support inquiries to determine the customer need, provide assessment of the situation, seek clarification as appropriate. 

• Assign tickets to support engineers based on capacity, subject matter, and priority.

• Manage the inbox and email communication on behalf of our Partners that drive co-sell engagements with leading cloud providers: AWS, google and Microsoft.

• Work closely with internal team members to ensure opportunities are being connected accurately and timely.

• Keep our internal CRM and the Parner CRM up to date with applicable Co-sell information accurately and timely

• Seek to understand and organize customer feedback and act as the voice of our ISV customers to Product Management and Customer Journey leadership; representing their goals and needs to attain them

• Ensure internal and external service levels are maintained. 

• Manage assigned cases with a high degree of professionalism and attention to detail through email, chat, video and phone.

• Detailed oriented with strong problem solving/decision making skills and sound judgment

• Excellent oral and written communications skills 

• Professional demeanor, personal integrity, committed to high moral standards and business ethics

• Positive attitude, willingness to learn and an outgoing personality with the ability to work in a remote team environment 

• Experience in customer service a plus

• Knowledge of the software as a service (SaaS) industry is also a plus

• Proficient in Outlook/Gmail, Dynamics365, Salesforce and Excel, specifically with VLOOKUP functions and Pivot tables.  

• Highly Organized

• Attention to detail

• Likes repetitive type work

Established over 20 years ago, Keywords Player Support is one of Keywords Studios' fastest-growing Service Lines, dedicated to offering the best customer service in the games industry. We’re Pioneers and Leaders, always looking to allow equally awesome people a way into the premier international space of gaming companies and publishers. We help the world’s greatest game development studios provide technical assistance to their players, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

We're currently looking for eager and enthusiastic English-speaking Player Support Agents to join our remote team.

What you’ll be doing:

• Provide superb Customer Support experience to players, assisting them with issues they encounter and tackling game-related questions.
• Use your investigative skills and troubleshoot players’ queries via a ticketing system.
• Support players through e-mail. You will not take any phone calls!
• Be a subject matter expert of the Game.
• Demonstrate knowledge, understanding, and ability to mentor and running shadowing sessions.
• Take personal ownership of Player requests escalated by PS agents.
• Take initiative by assisting internal teams with project-related requests.
• Master the gameplay knowledge for the respective product.
• Collaboration is key - take initiative by assisting internal teams with project-related requests. Enjoy continuous interaction with the client's development team. You might be the voice of the product, but you're also their ear on the ground.
• Lots of us at Keywords live and breathe video games. But even if you don't, there's plenty of time to become a master of the product you are supporting.

What we are looking for:

• Based in Romania.

• C1-C2 English mastery, with an emphasis on written communication skills. Keywords is an international and multilingual company, so English is our common language for communication. We expect candidates to feel comfortable using English on a daily basis.
• Advanced knowledge of the ArcheAge game, familiarity with its mechanics and the gameplay, preferably someone who has played the game in the past, or better yet - still enjoys it! 🙂
• A team player would make a great asset to the Team 🙂
• You know your way around either MS Office or Google Suite apps.
• Some technical skills and learning new tools easily would be a perk.
• Easiness in knowledge sharing.
• Previous experience in Customer Service (remote or on-site/retail) is a plus but not essential, as full training is provided.
• Available to work full-time, 5 days a week.

Benefits:

• Extensive Medical insurance provided by Medicover and their partner network in Romania.
• Days off for special personal events, according to the Internal Regulations, e.g. marriage, childbirth, compassionate leave and exams days off for obtaining professionally relevant certifications.
• A monthly allowance of 650RON which you will be able to use for a wide range of benefits, that are relevant to you: medical/dental services for you and/or your family members, access to sports clubs, meal tickets, private pension, personal development courses (e.g. IT, accounting, finance, HR, foreign languages, driving courses), tourism in Romania, public transportation subscription, gifts, utility or phone/Internet bills, access to cultural events, etc.
• Learning & Development to help you reach your true maximum potential by providing access to training and digital resources relevant for your area of expertise.

Associate, Customer Experience

Remote USA

About VirtualHealth:

VirtualHealth is the developer of HELIOS – the first comprehensive platform purpose-built for integrated value-based care and deployed by some of the most innovative healthcare organizations in the country to manage millions of lives. Through the HELIOS platform, VirtualHealth empowers healthcare organizations to achieve enhanced outcomes while maximizing efficiency, improving transparency, and lowering costs. VirtualHealth is a technology innovator and has made the Deloitte Fast 500 in both 2018 and 2019. For more information, please visit www.virtualhealth.com.

The Position:

VirtualHealth is seeking associate-level candidates to join our Customer Experience team. Recent college graduates (1-3 years professional experience) are encouraged to apply. Qualified candidates should have a strong interest and ideally some experience in healthcare, technology, or both.

What You’ll Do:

The Customer Experience team is responsible for ensuring that VirtualHealth customers are receiving world class service and support as they use the Helios platform to deliver care to millions of members.

This challenging and rewarding customer facing role will provide you with the opportunity to develop product management, client support and communication, and process-delivery skills at the intersection of healthcare and technology.

As a Customer Experience Associate, you will:

• Become a subject matter expert in the various functional areas of the Helios software system and our customers’ business and clinical workflows
• Interface with clients and help diagnose and resolve potential product issues
• Work cross-functionally with Engineering, Product Management, and Client Business Solutions teams to drive issue resolution through prioritization and agile management
• Create and prioritize internal tickets to document confirmed product issues via Jira and Confluence project management software
• Communicate timely, accurate, and thorough product resolution updates to customers
• Collaborate with Product Management Team on product enhancements and refinements
• Support the entire VirtualHealth business model, including User Acceptance Testing, new client implementation and go-live, and production-level business and clinical operations

Compensation:

• Competitive salary
• Health, dental, and vision insurance
• 401K Participation
• Equity participation in a rapidly growing technology company with tremendous upside potential in the form of stock options
• 12 Company Holidays
• While we offer an optional office setting in the heart of Manhattan, NYC, this role is U.S.-based with the ability to work remotely.

VirtualHealth is committed to ensuring that information security remains a top priority for everyone. All workers are responsible for the protection of our Information Security and we take the execution of this seriously. Information Security Policies and procedures details and training will be provided during on-boarding.

Each candidate will be subject to a background and reference check before beginning employment.

At Janus, we believe in a world where healthcare functions efficiently. Join us on our mission to improve the lives of administrative workers and fundamentally change the way work is done. Our team is building a world-class process improvement platform to help healthcare providers generate more cash with fewer resources.

We are looking for a Manager, Customer Success to join our team! Our Customer Success team ensures each customer launches our platform successfully, adopts it widely, and optimizes the value through our hands-on implementation. The Manager, Customer Success must be an outstanding relationship-builder who can leverage every resource available to their customers, and have the technical skills and sales aptitude to manage the entire customer journey. As the main day-to-day point of contact for customer relationships, this person understands their clients' business and structure deployments to lead design, implementation, and post-implementation support for them, and deliver high-value return on investment.

• Put the customer first, always
• Use product and deep RCM domain expertise responsible for driving customer revenue and cost opportunities
• Lead product trainings and product demos
• Manage and guide cross functional team meetings to ensure implementation and ongoing successes
• Act as a trusted advisor to key customer stakeholders including supervisors, managers, and directors
• Ensure customer satisfaction, product utilization, and proactively course correct to ensure contractual commitments are delivered on time
• Prepare agendas and create content for customer meetings including performance and opportunity reviews
• Work closely with Customer Success Directors on reference and sales opportunities
• Position can be located remotely in the United States

Requirements

• 5+ years’ of Healthcare Revenue Cycle work experience in a technical, consulting or customer facing role; must feel comfortable in the details
• Demonstrated track record of creating and executing plans leading to measurable outcomes
• Anticipates customer needs and address them with a sense of urgency
• Comfortable managing cross functional teams and creating and presenting executive level presentations
• Self-motivated, persuasive, and proactive team player with innovative ideas to inspire team members and customers
• Strong communication and interpersonal skills. Proven experience building strong internal and external relationships
• Strong analytical and problem-solving skills; does not make excuses
• Has fun, celebrates success, and contributes to a positive culture
• Willing to travel approximately 25-50% for onsite client support activities or internal customer success meetings

Benefits

• 100% Company Paid Medical for employee coverage & a generous contribution for dependent coverage.
• Unlimited PTO which is actually used! Take the time you need to be successful.
• Employee Stock Options because we are building something together and want to share in the value we create.
• Work when and where you need with our flexible schedules and environments.
• Save for your retirement with a 401k plan.

Inclusivity

We are the Shapers of Culture

We pride ourselves on being true to ourselves and authentic. We stand on the following tenets:

• Ownership - everyone is a contributor and is empowered to drive improvement.
• Curiosity - playing and learning every day.
• Eagerness - demolishing barriers to building and innovating.
• Radical Transparency - openness in communication and decision making across the organization.
• Partnership over Profit - prioritizing long-term relationships.
• Humility - we strive to be team players, setting aside ego.
• Community - nurturing an environment where all employees and partners can thrive.

Our team is fun, innovative and willing to rollup our sleeves to help each other succeed in a fast-paced environment.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.

This job description does not constitute a contract of employment and Janus Health Technologies, Inc. may exercise its employment-at-will rights at any time.

Are you a Technical Support Specialist with a passion for client support? Are you able to explain technical ideas in simple words to our customers so they will understand you? Then you are our new crew member! 

At isolutions we are passionate about digital transformation and creating digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in digital transformation but also to offer our employees a modern workplace and great company culture. 

Join an amazing team of strong-performing thinkers and skilled professionals, collaborating with colleagues based in Barcelona and Switzerland.

• Provide 1st and 2nd level support to partners and customers via phone, e-mail, and remote maintenance 
• Participate in interdisciplinary and cross-functional projects 
• Analyze, solve and document user problems 
• Create documentation and checklists, and maintain the Knowledge Database 
• Collaborate with 3rd level support in case of complex incidents 
• Continuously develop professional and personal skills 

Your profile 

• 3+ years of experience in 1st and 2nd level support 
• Knowledge in the areas of: Microsoft 365 Cloud, client operating systems (Windows 10 or 11), MAC knowledge (nice to have), Office applications 
• Ability to work independently and in a remote team 
• Customer-oriented thinking, and high-quality standards  
• Strong communication skills set you apart 
• A curious mindset and a passion for technology & support 
• Native level of German 
• EU citizenship or Spanish work visa 

If your experience looks a little different from what we've identified and you think you can add value to our crew, we'd love to learn more about you.

• Permanent contract. Possibility to work from 32 to 40 hours per week
• Competitive salary package, plus interesting fringe benefits
• #workfromanywhere in Spain. If you live in Barcelona or nearby, flexibility to work from home according to your needs
• Compensation for monthly home office expenses and work set up extension
• Work and evolve with the latest technologies like Power Platform, Dynamics 365, Azure, etc. from the Microsoft ecosystem
• Structured career development plan based on your professional goals
• Yearly training budget, Microsoft Certifications, and bi-weekly “Tech Lunches“
• Choose your own hardware
• Free language classes
• One additional week of vacation for Corporate Social Responsibility
• Annual team event in Switzerland
• A dynamic environment and a unique team spirit!

WithinReach builds pathways to make it easier for Washington families to navigate complex health and social service systems and connect with the resources they need to be healthy and safe. We strive to create healthy, equitable, vibrant communities where all families have the opportunity to thrive. We believe that we can only do our jobs well by learning about the people we serve, and by seeking to reduce the barriers that create inequalities.

The Contact Center Program Manager is primarily responsible for the planning, operations, and day-to-day oversight of the WithinReach Contact Center, including direct supervision of program staff.  This is a full-time position that reports directly to the Senior Manager of Coordinated Access and works closely with key staff and external stakeholders to drive program development and expansion. Responsibilities include creating and maintaining effective call center systems and programming for Supervising Coordinators and Specialists supporting hotline operations.

Submissions from candidates living outside of Washington will NOT be considered. 

Direct Management of Contact Center  

Partnership and Collaboration

Qualifications 

Salary & Benefits: $70,000, Full-Time (40 hours/week). Exempt. Excellent benefits include fully paid medical coverage, vision and dental for employees and generous coverage for spouses, partners and dependents. Paid time off, monthly internet stipend, flexible work arrangements, matching retirement contributions 

Proof of COVID-19 vaccination is required prior to employment. As a public health non-profit that receives funding from several state agencies, all employees are required to be fully vaccinated against COVID-19. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

Work Location: This position has a remote, office-based, or hybrid option. This position requires access to reliable internet connection and the ability to work effectively in a remote setting. Applicants must be residents of Washington State. Submissions from candidates living outside of Washington will NOT be considered. 

Home office: Located at 155 NE 100th Street, Suite 500, Seattle, WA 98125.

WithinReach supports inclusion and ersity in all its forms. We strive to create a safe and open atmosphere. We commit to listening to, representing and embracing erse perspectives and experiences in all we do.

WithinReach is an Equal Opportunity Employer. We seek to provide equal opportunity for all persons without regard to race, age, color, religion, gender, gender expression, marital status, sexual orientation, military status, national origin, or any other characteristic protected under the law. People of color and members of the LGBTQ community are strongly encouraged to apply. We are dedicated to cultivating a erse workforce that serves and reflects our community.

Vert Energy Group, an Inc. 5000 Fastest Growing Company, is seeking a highly motivated d Customer Success Representative who is interested in joining the fast-growing Energy Efficiency & Sustainability Industry.

This is a full-time remote position that involves working with our customer service and business development teams with duties including, but not limited to, the following:

Responsibilities:

• Onboarding new clients
• Hosting demos of our SaaS platform
• Responding to client inquiries
• Managing large client accounts
• Renewing client subscriptions
• Follow and implement procedures designed to improve customer retention
• Promote upsells and client referral program

Requirements

• 2+ years experience in a Customer Success role for a SaaS platform preferred
• HubSpot CRM experience strongly preferred
• Exceptional verbal & written communication
• Ability to work standard PST business hours. This position can be based anywhere in the US. Applicants outside of the United States will not be considered.

Benefits

• $20.00 - $25.00 per hour DOE
• Eligible for monthly & quarterly performance bonuses
• Equipment reimbursement funds
• Professional development program
• 401(k) with matching up to 5%
• Health, Dental, Vision insurance options

The Onboarding Specialist will represent Yokly in the best way possible and is responsible in facilitating client discovery, where the future clients meet Yokly Virtual Assistant candidates.

Duties and Responsibilities:

•  Showcase the company's services and encourage the client to avail the free trial
• The main POC of our clients during the Free Trial
• Ensure that our clients will experience a smooth-sailing free trial
• Follow up/send reminders to clients thru phone calls, emails and texts. 
• Admin tasks - updating different spreadsheets
• CRM management(Bitrix)
• Coordinate and give updates to other teams(training, VA TLs, Client Success, and Billing Department)

Requirements & Skills:

• Completed at least 2 years in College
• At least 2 years of experience in Customer Service - US based client
• Able to take initiative and quick on solving problems
• Excellent English communication skills (verbal and written)
• With stable internet connection and backup internet
• Adept in using Google Suite and other related office tools

Perks & Benefits:

• 23-25k package/month
• Permanent WFH set-up
• Performance based salary increase upon regularization | Annual Increase
• HMO after 6 months
• Weekends Off
• PTO credits (Sick leave/Vacation leave/Mental Health sick leave)
• Graveyard shift (12:30 AM - 9:30 AM Manila Time)
• US Holidays and Philippine Holy Week observed

Title: Customer Support Representative

Location: Remote/ US

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.You’ll love working here because:

• Taskrabbit is a remote-first company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
• The Values.
  • Care Deeply. We take time to be present and partner with our team and communities.
  • Level Up. We navigate through ambiguity and go the extra mile.
  • Be A Better Neighbor. We build a erse and sustainable community and encourage all voices.
  • Lead The Future Together. We value entrepreneurship and are inspired by action
• The erse culture. We believe that we make better decisions when our workforce reflects the ersity of the communities in which we operate. Women make up half of our leadership team and our ersity representation is above that of the tech industry average
• The perks. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.

About the Role:

Are you passionate about helping people, providing exceptional support to customers, and engaging in meaningful work? If so, come join our fast-growing and mission-driven Customer Support team. On this team, you will work in an omnichannel environment to deliver fast, high-quality support & product education to our customers in North America.

You will be joining a remote team supporting our Tasker and Client communities. We are looking for customer service enthusiasts who have an undeniable love of working with people, who excel at quick-thinking, light up when solving problems, are invested in supporting our TaskRabbit community, and are passionate about the sharing economy.

Join us in creating a better everyday life for everyday people.

What You’ll Work On:

• Learn & be able to assist customers in the TaskRabbit experience across our dual-side marketplace.
• Handle booking support requests driving retention and ease of use.
• Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
• Build connections and trust with your customers, calmly, and professionally handle their concerns and quickly get them a resolution.
• Be organized, accountable and responsible – using your resources to keep informed of all site and policy changes as they occur and be able to articulate them accurately and succinctly to support customers.
• Anticipates and responds with energy to new challenges, the unfamiliar, and the urgent.
• Put yourself in the customer’s shoes and help identify their needs, be their advocate, and ensure we are continuously improving.
• Be comfortable and professional in deescalating stressful situations and having difficult conversations.

The Customer Support Representative is primarily responsible for handling basic customer issues such as account access, assisting with the use of the platform, and booking support for customers primarily via live support channels. You will train and learn the basics of the platform and use both inhouse resources and problem-solving and people skills to support customers. We aim to live our values in every interaction and are looking for customer support agents who care deeply about making everyday lives easier.

As a Customer Support Representative, you will spend 90% of your productive time working directly with customers via chat or phone.

Your areas of expertise:

• We’re looking for candidates with great people skills!
• Minimum 1 year of customer service experience, contact center experience preferred.
• Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.
• Tech-savvy, excellent typing skills and adaptable in navigating online tools and systems.
• We’re growing! Adaptability and a love for change and improvement in a fast-paced environment.
• Excellent writing skills: You must have a strong command of grammar, spelling and syntax.
• Strong critical thinker and adept at problem-solving.
• Interpersonal skills: Remains open to others’ ideas and exhibits willingness to try new things.
• Communication skills: You must speak clearly, calmly and persuasively in both positive and negative situations with professionalism and respect.
• Dependable & Mature: You are consistently on time for your scheduled shift, follow instructions, respond to management direction and solicit feedback to improve performance.
• This is a full-time (40 hours/week) shift position. We are open 7 days a week from 7:45 am – 8:15 pm CST, with all shifts provided 2 consecutive days off. Shifts are provided ahead of training and we offer new shifts in a bid several times a year.

• Starting pay is $17.50/hr and we are currently hiring for our live phone channel.

Agorapulse is hiring a remote Customer Support Hero - LATAM. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Agorapulse - Take control of your social media.

Our mission is to transform the way online learning experiences are created, managed, and delivered on a global scale. Our goal is to become the premier enterprise platform for organizations who need to train and engage with their customers. We are a fast-growing tech company --  a people-first organization with a flexible, fun, hard-working environment.

We are looking for a rockstar Principal Customer Success Manager (P-CSM) who is excited to be the face of Thought Industries to a portfolio of customers. As a Principal CSM, you will be responsible for building strong customer relationships by becoming a trusted advisor and owning the success of the overall post-sales partnership and expansion. You will be responsible for driving customer outcomes while demonstrating the value (return on investment) for our customers; onboarding, adoption, expansion and renewals are key performance indicators for success. 

To be successful in this role, you must be passionate about customer success, be a team player, have outstanding collaboration skills with the ability to think both critically and laterally. You must be able to cope with shifting business priorities and be able to prioritize tasks appropriately and quickly.

Responsibilities and how you will make an impact:

• Successfully manage a portfolio of our top enterprise customers and prioritize amidst multiple competing priorities, escalations, and deadlines

• Act as a trusted advisor to the customers to drive product adoption and ensure they leverage the platform to achieve agreed upon operational priorities, leading to full business value.

• Develop a deep understanding of customers’ unique business needs and challenges and identify and manage any internal resources necessary to realize the client’s goals

• Agree on business objectives and goals with customers to build measurable success plans, set cadence of communication to deliver ROI and operational reviews.

• Develop dynamic Success Plans and Value Maps that will demonstrably deliver on customer expectations and manage exceptions

• Build strong customer relationships that can help uncover any concerns and ensure satisfaction

• Conduct BiAnnual Executive Business Reviews (EBR) to ensure the customers business objectives are accurately measured and tracked.

• Act as an advocate for the client, within the business model of TI, and bring back structured requests or feedback to the appropriate internal team. Leverage internal business relationships and processes to resolve concerns and enhance the customer experience.

• Manage expectations regarding product roadmap/product requests

• Identify early warning signs of risk and establish internal action plans to address customer concerns

• Become an expert of the ins and outs of the TI platform and its capabilities in order to consult with clients and help them to achieve their unique goals.

• Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews.

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• 5+ years of experience in a tech SaaS company, preferably as a CSM

• 2+ years of experience as a Senior/ Principal Customer Success Manager in a SaaS company

• Be comfortable managing the renewals as well as upsell processes, including negotiations. 

• Ability to multi-task and independently handle and with excellent follow up

• Excellent interpersonal skills and the ability to guide change and motivate various stakeholders, supported by good communication, presentation, and influencing abilities

• Tech-savvy, adaptable, and comfortable with frequent functionality updates

• Ability to speak to technical details and business strategy in the same conversation

• Proven ability to establish and build effective working relationships, including successfully bringing calm to a tense situation

• Customer-first mentality; ability to empathize and build positive client relationships

• Comfortable working independently, but also an excellent team player

Preferred Experience

• Experience with E-Learning and/or Learning Management Systems

• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value

• Expert organization, project management, and time management skills

All your information will be kept confidential according to EEO guidelines.

Thought Industries does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at Thought Industries are based on merit, qualifications, and abilities.

ModSquad is hiring a remote Community Manager. This is a full-time position that can be done remotely anywhere in the United States.

ModSquad - Provides on-demand customer support and community management services.

We're looking for someone who wants to do customer support and enjoys solving customers' problems at B2B SaaS companies.

If this is your dream job, read on...

Our company is different and our customer support team is different. We communicate openly and we work well together so we are a tight-knit team. We see everyone in the company each morning for check-in and once a week for Show and Tell where we chat, show our work, and play a fun game.

1. Excellent training opportunities
2. World-class working environment
3. Exposure to international clients
4. Strong values

What are your personal values? Do you relate to ours?

1. Don’t let anyone fail
2. Relentless improvement
3. Wow the customer
4. Don’t be an asshole
5. Play to win

If you don’t find a personal connection to these values, don’t apply. The reason for our success is that we hire and retain our team on the basis of these values.

• Camaraderie with your colleagues from all departments.
• Getting a WOW from a customer after delivering excellent customer support.
• Making friends with customers all around the world.
• Getting to the bottom of complex problems.
• Seeing your decisions have a major impact on the whole company.

Can you picture yourself here?

We magic away the hassle of purchase order management through automation.

ProcurementExpress.com is an online purchase order management app with a lot of functionality that can be applied in different ways to achieve the best spend management options for different companies.

The software is constantly growing and changing and thus, issues and bugs do happen. As a customer support consultant, you will be responsible to identify, write-up, and assigning issues to the development team as well as helping with testing the app on a regular basis while keeping in contact with the customer.

• Imaginative and easy-going personality.
• Excellent written and spoken English.
• Skilled in communicating with customers from different parts of the world.
• Have an understanding of how time zones work.
• Be adaptable to change, being a SaaS company, processes and job duties will change often.
• Have an understanding of how the purchasing process works for different companies.
• Have excellent interpersonal skills.
• Be an awesome team player and collaborate with co-workers.
• Work under pressure and manage workloads effectively.
• Be highly self-motivated and well-organized i.e Be yourself, be amazing.
• Be able to see other people's points of view and take on-board feedback i.e don’t be a grouch.
• Have a sharp eye for detail.
• Sales experience is a plus.
• Possess good leadership and project management skills.
• Excellent technical computer skills.
• Experience working with a CRM.

Main Activities

• Attend the in-app and website chat and emails as a customer support consultant.
• Address any issues that users might have in the app and log issues where necessary.
• See issues through from initiation to completion while maintaining communication with the customer.
• Make calls to customers and trial users who experience issues and help them troubleshoot to solve their issues.
• Learn the app and participate in the direction of app development based on our customer needs.
• Participate in meetings to discuss progress, and share your brilliant thoughts and ideas.
• Perform other app-user-related tasks as required, like uploading budgets and changing the customer’s configuration.
• Do regular training with customers.
• Understand and build integrations with ProcurementExpress.com.
• Achieve additional targets for the department, like upselling.

About Us

CipherHealth is an award-winning healthcare technology company that delivers a comprehensive portfolio of scalable and flexible patient engagement solutions for healthcare organizations to keep patients, staff, families and communities up to date and informed about their preventative, acute or elective care -- whether it is in a hospital, clinic, facility, at home or anywhere in between.

In this historic time, when the entire globe is facing a global healthcare crisis, CipherHealth is out in front helping hundreds of leading healthcare providers like UCSF, Johns Hopkins and University of Pennsylvania manage through this pandemic and beyond with solutions that enable them to deliver remarkable in-care experiences and impactful around-care engagement that empower patients and staff, reduce friction and waste, and drive best possible outcomes.

Customer Success Manager

As a Customer Success Manager, you will cultivate relationships with the CipherHealth client base, ensuring that they achieve maximum value from the CipherHealth product suite and encouraging them to expand their usage of the software. You will be responsible for working directly with client executives and business sponsors throughout the customer lifecycle, ensuring that there is alignment in a shared customer journey that aligns with adoption, expansion of software usage, and renewal.

Responsibilities

• Establish and maintain trusted advisor relationships with customer executives and project champions, ensuring that CipherHealth activities are closely aligned with the customer’s business strategy and intended success metrics.
• Be a subject matter expert on the CipherHealth platform
• Enable successful onboarding of CipherHealth to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in person
• Strategically manage the overall relationship for a portfolio of CipherHealth’s customers, while also spearheading strategic business reviews on an agreed-upon cadence-
• Develop strong working relationships with Technology, Product, Analytics, and Implementation teams in order to effectively deliver value to CipherHealth customers
• Identify opportunities for customers to act as CipherHealth advocates (e.g. referenceable, testimonials, case studies) and collaborate with Marketing
• Ensure appropriate response, escalation and closure of initiatives, customer requests and/or issues in conjunction with the use of the CipherHealth solution
• Monitor customer utilization and acceptance rates to identify patterns/trends
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Collaborate closely with Growth to support customers, renewals, and expansion opportunities
• Represent the voice of the customer to inform our sales process and product roadmap of product opportunities and enhancements
• Identify upsell opportunities and engage CipherHealth’s Growth Team 
• Convert 1-year contracts into a multi-year long-term contracts increasing CipherHealth’s ACV
• Identify opportunities for existing customers to maximize platform adoption and utilization
• Conduct analysis to identify customer opportunities and recommend strategies that address customer-specific needs to improve the organization’s results
• Strategize with the broader CipherHealth team including Growth,Technology, and Operation leads to identify new opportunities and service areas

Requirements

• Bachelor’s Degree in Business, Health Management, Public Health or related major, or comparable education and work experience
• 3-5 years of experience in a B2B client management role in healthcare software or technology, or similar experience in healthcare consulting or professional services

Knowledge, Skills and Abilities

• Experience working with a CRM platform; comfort using the CRM as a personal productivity management tool (i.e. activity logging)
• Experience with other similar software systems and/or patient engagement software applications
• Strong analytical skills to be used when determining customer workflow, facilitating logic-based product discussions and troubleshooting implementation issues
• Technical writing and documentation experience
• Ability to cultivate positive working relationships with clients and co-workers
• Excellent communication skills, including writing, proof-reading skills and speaking
• Ability to effectively communicate technical information in non-technical terms
• Ability to manage multiple projects and work assignments concurrently
• Strong interpersonal skills, including, but not limited to demonstrating patience, flexibility, consideration, diplomacy, tact, confidence – overall effectiveness in dealing with adult learners
• Ability to prioritize, schedule and organize work – perform under tight deadlines with on-going changes in priorities
• Ability to accomplish job requirements with limited supervision
• Strong sense of professionalism and personal accountability
• Attention to detail and a high work ethic
• Proven ability to manage multiple projects and priorities 

How We Invest In You

• Compensation: Competitive/equitable salary, bonus or commissions, and equity
• Healthcare that begins on your first day:
• Generous company-funding of our health, vision, and dental plans (most inidual plans are of no cost to you for the monthly premium)
• HSA/FSA plans
• Short and Long-Term Disability
• Life and Personal Accident Insurance
• $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
• Weekly virtual yoga classes
• Employee Assistance Program (EAP)
• Adoption Assistance
• Retirement: 401(k) at three months of employment — with a match upon enrollment!
• Time away:
• Discretionary PTO + 13 paid holidays
• Parenthood: Competitive paid parental leave and flexible return to work policy
• Recognition:
• Generous Employee Referral Program - earn cash for each employee referral that is hired
• Yearly Cipher-versary stipend
• Ci-Phives - receive public kudos and gift cards from peers and managers
• Culture:
• CARE2 Values
• Bi-Weekly All Hands Meetings
• $30/employee monthly “Fundowment” for team bonding events
• Employee Resource Groups such as Rainbow Room and BIPOC Group
• Yearly donations to organizations that contribute to a more equitable world
• Weekly Lunch & Learns and robust onboarding / training programs
• Remote-first team: $50 per month reimbursement in your check for WFH expenses
• You’ll receive a new Macbook laptop, other hardware, and company swag upon hire

CipherHealth has a duty to provide and maintain a workplace that is safe and free from health hazards. In addition, we have a customer base that holds the highest standards in promoting public health. To protect against infectious diseases, which may be mitigated through vaccinations, we have implemented a vaccination policy that applies to all employees. All employees must either:

• establish that they have received the “designated vaccine(s)“; or 
• obtain an approved exemption as an accommodation.

The purpose of this job is to introduce a new first line support advisor who will work within our customer experience department; with a specific focus on customer retention - to ensure any 'moment of truth' support experiences received via email & live chat are handled in line with our world class aim.

Requirements

Key Tasks / Responsibilities

• First point of contact & triage for customers seeking technical assistance via SalesForce service cloud.
• Work closely with our customer account managers, lifecycle manager & product managers to deliver a seamless support experience for our end product users.
•  
• Maintaining customer information
• Escalate inquiries to the appropriate team members & teams within the organisation, when necessary
• Being the voice of the customer in passing feedback onto the product related teams to drive enhancements to our products and customer journeys.

Skills, experience and competencies

• Excellent interpersonal and active listening skills
• Clear communication skills and a strong command of the English language
• Strong attention to detail
• Working knowledge of SaleForce service cloud.
• Ability to work well in a team
• Multitasking skills and good organisational abilities
• Customer Rention
• Ability to work calmly under high-stress situations

Expansion skills, experience and competencies

• During your probation we will identify with you your career progression needs and will look to fund the necessary courses or qualifications which could include as examples:
  • Client Services Certification
  • Customer Experience Certification
  • Customer Service Leadership Certification
  • Certified Analytics Professional
  • Comptia A+

Benefits

• A competitive salary
• 25 days holiday plus all UK Bank Holidays
• 1 days additional holiday for every full year's employment to a maximum of 5 additional days.
• Take your birthday as a bonus free holiday.
• Employee equity options
• Pension Scheme
• Access to Perks: discounts that save you money in the places you shop the most
• Learning and personal development annual grant (£2,000)
• Flexible working hours and working from home
• Regular team breakfasts and lunches
• Full access to our Mental Health & Wellbeing Network, Spill
• Monthly fun activities, chosen by the team, that are not based around the pub!
• A great, friendly team, who work to support each other
• Work from home or work in our beautiful workspace in Shoreditch- flooded with natural light, filled with plants, free tea and (good) coffee
• The latest Apple and Windows technology and licences to keep you productive. Our office has dual-screen workstations and for home working, we will support you with the necessary equipment to be your best wherever you are.

Healthcare Navigator, Claims & Billing

REMOTE

OPERATIONS MEMBER EXPERIENCE

FULL TIME

REMOTE

About Eden Health

Eden Health provides simple, tech-enabled primary care sold directly to employers. Our users enjoy immediate access to care over the Eden Health app, in our private clinics, and directly in their offices. We have transformed healthcare from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The proof is in the outcomes; when companies work with us they have healthier workforces, increased productivity, and reduced healthcare costs.

What you will do

As a Healthcare Navigator, Claims & Billing, you will be responsible for assisting with cost estimates for patients based on insurance company fee schedules, reviewing and following up on all questions regarding bills, Explanation of Benefits, and claims submission requests from our patients. You will be handling these inquiries through our patient facing app, e-mail, and phone. You’ll be expected to complete tasks efficiently and effectively while meeting our SLAs and maintaining high patient satisfaction. You will drive a high-touch patient experience by paying close attention to detail while reviewing their claims and bills for accuracy and resolving any processing or billing issues with insurance companies and third party billing representatives. You will be expected to go above and beyond with every patient interaction and exceed their expectations. You will be working closely with our Healthcare Navigators and Virtual Navigators and report to a Healthcare Navigation Manager. This is a full time, fully remote position with flexibility to work between the hours of 8am-6pm EST Monday – Friday as well as rotational weekend coverage.

What success looks like

• • Efficiently responding to incoming claims and billing inquiries on a day-to-day basis with a commitment to hospitality, patient-centeredness, and excellence
  • Communicating with patients and third parties in adherence with Eden Health’s customer service standards and style guide and using clear, concise, and professional language
  • Engaging with insurance companies and external billing teams to verify that claims were processed accurately (and resolving the errors when they were not)
  • Act as a subject matter expert (SME) related to claims processing troubleshooting and resolution
  • Researching complex benefit and coverage questions, with an ability to simplify difficult concepts for our patients
  • Accurately documenting details of calls and steps taken to complete tasks
  • Providing timely communication and updates to patients
  • Proactively answering patients’ questions and providing information before they ask for it
  • Collaborating with other team members (including Healthcare Navigators, Virtual Navigators, and providers) when assistance or expertise is needed
  • Identifying opportunities for improving our workflows and resources
  • Escalating immediately any cases with any patient dissatisfaction or complaint to relevant team members to ensure the continuous improvement of the patient experience
  • Mentoring and coaching new team members as the team grows
  • Celebrating insurance navigation success stories and learning from patient feedback, thinking about each patient interaction as an opportunity for continuous improvement

What you will bring

• • 2+ years of experience in a Customer Service role
  • 3+ years of experience in a Claims Examiner or related role
  • Ability to work within the hours of 8am-6pm EST as well as rotating weekend shifts
  • Advanced understanding of claims processing procedures, from either a provider or payer perspective
  • Advanced knowledge of complex benefits
  • Experience advocating on behalf of customers
  • An obsession with delivering the highest quality customer experience and going above and beyond for customers
  • An interest in using technology to deliver tech enabled insurance navigation
  • Excellent verbal and written communication skills and strong attention to detail
  • A positive, professional, and empathetic tone with patients
  • The desire to be part of a fast-moving startup
  • Humor, humility and openness to being profusely appreciated as a hero by our patients
  • Ability to adapt to new information quickly
  • Ability to understand healthcare, insurance, and billing jargon. Ability to clearly translate and communicate complex information to our customers
  • Comfortable working independently and being part of a remote, distributed team

Why Eden Health

• • Remote first company and culture
  • Series C Healthtech startup with a mission-driven team that’s passionate about helping every person have a relationship with a trusted healthcare provider
  • Competitive salary and equity compensation package
  • Medical, dental, and vision insurance and commuter benefits
  • Positive, inclusive, supportive culture cheering you on your journey
  • Strong and quickly growing client base of America’s leading employers

The base salary range for this role is $49,600 to $62,000 and is determined based on experience, geography, and qualifications. The base salary is one component of the total compensation package, which includes equity, PTO, and other benefits. This position is salaried, non-exempt with overtime pay eligibility.

While the majority of Eden Health positions are remote-first, we are a company that values building trusted relationships. To achieve this we have programming and events which require us to be in person, including team and company-wide meetings. To ensure everyone’s safety, we require all employees to be fully vaccinated against COVID -19, subject to reasonable accommodations for medical conditions or sincerely held religious beliefs.

Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

ev.energy is a technology company on a mission to decarbonize transportation. Recently named “World’s Best Energy Start-up,” we are a erse and fully-remote team of 70 working on an industry-leading algorithm that obtains real-time data from utilities to charge electric vehicles with the cheapest, greenest energy available while supporting the long-term stability and resilience of the power grid. We are a Certified B Corp™ that operates a smart-charging algorithm that dynamically aligns EV charging with intermittent low-carbon electricity, reducing carbon emissions from grid electricity by as much as 70%.

Following a number of major contract wins, we are looking for a Customer Success Advocate to support the delivery and execution of the largest residential EV charging program in the United States. Reporting directly to the Head of Customer Success and working closely with the Head of North America and his team, you will offer front-line support to residential EV drivers enrolling and participating in two major utility programs in Hawaii and New York.

As part of an initiative to offer 24/7 coverage to our EV drivers across the world, the working hours for this role will be 1pm - 9pm Hawaiian time, Monday-Friday.

What will you be doing? 

• Helping our EV drivers enroll into managed charging programs programs, which involves connecting their vehicle or charger to the ev.energy mobile app. This will require you to be able to liaise between the utilities, our project managers and the EV drivers themselves using telephone and email communications channels
• Troubleshooting and resolving any issues that our EV drivers face as they participate in these utility programs, related to charging, data collection and incentive administration
• Calculating and administering any financial incentives owed to EV drivers on behalf of utilities, which we sometimes payout via PayPal, Venmo or Amazon gift card

What are we looking for? 

• Prior experience in a customer-facing role
• The ability to translate what people are saying and what they really mean
• Excellent communication, able to clearly communicate to multiple audiences, via e-mail and on the phone
• The ability to manage your workload proactively and consistently hit deadlines
• A team player, supporting your colleagues when you have the capacity
• Have an understanding of the electric vehicle sector 
• Passion about decarbonization and the green future we're creating!

If you don’t meet all of the above job requirements, please apply anyway! We would love to hear from people from all backgrounds and may be able to tailor the role around your abilities and experience. We value applicants from non-traditional backgrounds, startup or tech experience is not a prerequisite.

How will we support you? 

• Fully-loaded benefits, including medical, dental, vision and life insurance and a 401(k) 
• 24 days of paid leave per year, plus public holidays
• A brand new Macbook loaded with all the tools and software you need to work effectively
• Everything you need to work remotely, investing in your home working setup or paying for access to a co-working space
• Funded access to conferences and professional development trainings
• Twice-yearly career review cycles to fast-track promotions and career growth within ev.energy
• Quarterly flights and accommodation for our "team weeks" across the world

We are an equal opportunity employer and value ersity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are transparent about salaries internally - this role pays up to 58,600 USD per year as well as equity, 401k, health insurance and generous annual leave. 

• We have closed our series A round raising $18M led by a16z - read more about it here.

• We have doubled our team size from 20+ to 40+ in a quarter comprising of Pinterest, Asana, Facebook, and Uber alums.

• We handle millions of dollars of moves each month and we're on track to 10x in a single year.

• We have several customers paying us more than $x00k ARR.

• Provide exceptional & empathetic support to our customers through email, live-chat, and phone

• Leverage resources to navigate, troubleshoot, escalate, and solve customer concerns and system issues, while actively maintaining timeline expectations

• Skillfully balance time between competing priorities — assisting customers, troubleshooting issues, & working on projects

• Work cross-functionally and communicate clearly to help drive product and process improvements across teams, knowledge-base resources, and more

• Think outside of the box to develop creative support solutions that best serve our customers and their needs

• Incredibly curious and empathetic.

• You seek to understand the full picture from the customer's point of view. You're also willing to challenge this understanding every day.

• Adaptable and relentless.

• You understand that change is the only constant in a startup, and you embrace it.

• You are willing to run through walls to realize our vision.

• Articulate and well-accustomed to a client-facing role

• 1-2 years of experience in Customer Tech Support related role

• English fluence

• Phone & written communication experience is a must

• First 30 days:

• Shadow & Train - Goal is to get up to speed quickly

• Respond to minimum of 5 customers via written comms w/ assistance

• Compose a minimum of 1 Help Center article

• First 60 days:

• Accelerate - Become a fully ramped Support team member

• Review first QA Scorecards and begin tracking KPIs

• Begin contributing to CS Weekly and various team meetings

• Assign yourself as contributor to at least 1 org level project (CX Processes) work-stream

• Compose a min of 10 Help Center articles

• First 90 days:

• Excel - Contribute to key projects and impact customers

• After 90 days & KPIs

• Act as primary point of contact between Supermove and its customers throughout post-implementation phase

• Achieve a CSAT Score of 95%

• Average resolution time of 24 hours

• Achieve a QA Score of 90%

• Time to First Response of 60 Minutes

• Minimum number of tickets opened of at least 5 per hour

• Large amount of ownership within the first 3 months of joining.

• You will be introducing technology to the moving industry, an industry previously untouched by software. By working with our customer base, you will provide them more time, revenue, and speed – radically uplifting the entire moving experience for everyone in the world.

• You will directly influence the company's continued success.

ev.energy is a technology company on a mission to decarbonize transportation. Recently named “World’s Best Energy Start-up,” we are a erse and fully-remote team of 70 working on an industry-leading algorithm that obtains real-time data from utilities to charge electric vehicles with the cheapest, greenest energy available while supporting the long-term stability and resilience of the power grid. We are a Certified B Corp™ that operates a smart-charging algorithm that dynamically aligns EV charging with intermittent low-carbon electricity, reducing carbon emissions from grid electricity by as much as 70%.

Following a number of major contract wins, we are looking for a Customer Success Advocate to support the delivery and execution of some of our residential EV charging programs. Reporting directly to the Head of Customer Success and working closely with the Head of North America and his team, you will support our utility and CCA partners across the US as they launch and grow residential EV charging programs that help EV drivers save money while delivering tangible grid and environmental benefits.

What will you be doing? 

• Helping our EV drivers enroll into managed charging programs programs, which involves connecting their vehicle or charger to ev.energy and verifying their account details and eligibility. This will require you to be able to liaise between the utilities, our project managers and the EV drivers themselves;
• Troubleshooting and resolving any issues that our EV drivers face as they participate in these utility programs, related to charging, data collection and incentive administration;
• Calculating and administering any financial incentives owed to EV drivers on behalf of utilities, which we sometimes payout via PayPal, Venmo or Amazon gift card;
• Keeping our database of energy rates and prices up to date to make sign-up as simple as possible for our drivers;
• Improving our Customer Success processes as part of an agile team to help us scale across the globe.

What are we looking for? 

• Prior experience in a customer-facing role
• The ability to translate what people are saying and what they really mean
• Excellent communication, able to clearly communicate to multiple audiences, via e-mail and on the phone
• The ability to manage your workload proactively and consistently hit deadlines
• A team player, supporting your colleagues when you have the capacity
• Have an understanding of the electric vehicle sector 
• Passion about decarbonization and the green future we're creating!
• Someone based on the West Coast of North America

An awesome candidate will have: 

• A track record of improving customer satisfaction in multiple environments;
• The ability to empathize deeply with our customers and explain their needs to the rest of the team;
• Excellent communication skills, communicating well to all audiences and fine-tuning their tone of voice, vocabulary and medium to suit the occasion;
• A well planned and managed personal workload, supporting your peers, finding opportunities to optimize, and managing upwards when more capacity is needed;
• EV knowledge and insights into the latest trends in the industry, such as when the next car is coming out, or who the best energy supplier is for EV drivers.
• An understanding of US utilities and how they operate

If you don’t meet all of the above job requirements, please apply anyway! We would love to hear from people from all backgrounds and may be able to tailor the role around your abilities and experience. We value applicants from non-traditional backgrounds, startup or tech experience is not a prerequisite.

How will we support you? 

• Fully-loaded benefits, including medical, dental, vision and life insurance and a 401(k) 
• 24 days of paid leave per year, plus public holidays
• A brand new Macbook loaded with all the tools and software you need to work effectively
• Everything you need to work remotely, investing in your home working setup or paying for access to a co-working space
• Funded access to conferences and professional development trainings
• Twice-yearly career review cycles to fast-track promotions and career growth within ev.energy
• Quarterly flights and accommodation for our "team weeks" across the world

We are an equal opportunity employer and value ersity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are transparent about salaries internally - this role pays up to 58,600 USD per year as well as equity, 401k, health insurance and generous annual leave. 

Our mission is to transform the way online learning experiences are created, managed, and delivered on a global scale. Our goal is to become the premier enterprise platform for organizations who need to train and engage with their customers. We are a fast-growing tech company --  a people-first organization with a flexible, fun, hard-working environment.

We are looking for a rockstar Principal Customer Success Manager (P-CSM) who is excited to be the face of Thought Industries to a portfolio of customers. As a Principal CSM, you will be responsible for building strong customer relationships by becoming a trusted advisor and owning the success of the overall post-sales partnership and expansion. You will be responsible for driving customer outcomes while demonstrating the value (return on investment) for our customers; onboarding, adoption, expansion and renewals are key performance indicators for success. 

To be successful in this role, you must be passionate about customer success, be a team player, have outstanding collaboration skills with the ability to think both critically and laterally. You must be able to cope with shifting business priorities and be able to prioritize tasks appropriately and quickly.

Responsibilities and how you will make an impact:

• Successfully manage a portfolio of our top enterprise customers and prioritize amidst multiple competing priorities, escalations, and deadlines

• Act as a trusted advisor to the customers to drive product adoption and ensure they leverage the platform to achieve agreed upon operational priorities, leading to full business value.

• Develop a deep understanding of customers’ unique business needs and challenges and identify and manage any internal resources necessary to realize the client’s goals

• Agree on business objectives and goals with customers to build measurable success plans, set cadence of communication to deliver ROI and operational reviews.

• Develop dynamic Success Plans and Value Maps that will demonstrably deliver on customer expectations and manage exceptions

• Build strong customer relationships that can help uncover any concerns and ensure satisfaction

• Conduct BiAnnual Executive Business Reviews (EBR) to ensure the customers business objectives are accurately measured and tracked.

• Act as an advocate for the client, within the business model of TI, and bring back structured requests or feedback to the appropriate internal team. Leverage internal business relationships and processes to resolve concerns and enhance the customer experience.

• Manage expectations regarding product roadmap/product requests

• Identify early warning signs of risk and establish internal action plans to address customer concerns

• Become an expert of the ins and outs of the TI platform and its capabilities in order to consult with clients and help them to achieve their unique goals.

• Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews.

​​​​​

• 5+ years of experience in a tech SaaS company, preferably as a CSM

• 2+ years of experience as a Senior/ Principal Customer Success Manager in a SaaS company

• Be comfortable managing the renewals as well as upsell processes, including negotiations. 

• Ability to multi-task and independently handle and with excellent follow up

• Excellent interpersonal skills and the ability to guide change and motivate various stakeholders, supported by good communication, presentation, and influencing abilities

• Tech-savvy, adaptable, and comfortable with frequent functionality updates

• Ability to speak to technical details and business strategy in the same conversation

• Proven ability to establish and build effective working relationships, including successfully bringing calm to a tense situation

• Customer-first mentality; ability to empathize and build positive client relationships

• Comfortable working independently, but also an excellent team player

Preferred Experience

• Experience with E-Learning and/or Learning Management Systems

• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value

• Expert organization, project management, and time management skills

All your information will be kept confidential according to EEO guidelines.

Thought Industries does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at Thought Industries are based on merit, qualifications, and abilities.

Call Center Experience Specialist – Remote

Remote

About Thriveworks

Thriveworks is a membership-based, national mental health organization with a mission to help people live happy and successful lives through increased access to Mental Health Services via Telehealth, In-Person, and Tele-Psychiatry. We’ve grown to 40+ states and over 350 locations, nationally.

We’re transforming our Contact Center by building a culture of service excellence through a client-centric redesign of our support roles with new technology, amazing training, new leadership, and increased compensation!

Compensation: $17.50

Call Center hours: Monday- Friday 7:00am-9:30pm. Saturdays 7:00am-6:00pm, and Sundays 8:00am-5:00pm, EST

Key Responsibilities

• This is a full-time remote position.
• On average you will handle 50-60 calls per day, with 65% first call resolution
• Handle each interaction with empathy and compassion to foster exceptional client satisfaction
• Provide best in class customer experience using Thriveworks service model-RISE
• Act as a subject matter expert by providing detailed information on all of Thriveworks services and other related inquiries
• Ability to document proficiently in a fast-paced healthcare environment
• Navigate multiple systems, programs, and applications while creating a dynamic customer experience
• Direct calls to appropriate departments for further resolution, while setting clear expectations for clients on the next steps
• Protect patients’ rights by maintaining the confidentiality of personal and financial information (Adhere to HIPPA laws)
• Work collaboratively in an ever-changing team-oriented environment
• This position requires flexibility with your schedule, including evenings and weekends

Qualifications

• 1-3 years healthcare experience
• 1-3 years call center experience
• Bachelor’s degree preferred or will take equivalent work experience
• A firm grasp of web-based billing software or Electronic Health Records
• Excellent verbal and written communication skills
• Professional acumen through action and communication
• Must be able to learn new concepts and processes quickly
• An above-average aptitude with internet/computer use
• Ability to multitask by accessing computer information and using various systems simultaneously.
• Energetic, upbeat, and friendly with a positive attitude
• Critical thinker with advanced problem-solving skills
• Must be very detail-oriented
• Self-driven attitude and ability to work well independently
• Solid work history and transferable skills
• Experience in high-pressure environments
• A commitment to changing schedules outside normal work hours, including weekends
• Omnichannel experience is a plus

Career Progression

Potential career path at Thriveworks:

• Team Lead
• Analysts
• Supervisor

Benefits

• Thriveworks is growing, so a true career path is at your fingertips
• Be a part of a erse and progressive organization
• Brand pride, you truly are helping people
• Team environment
• 401K with 3% employer match
• Paid Time Off
• Healthcare, Dental, Vision, and life insurance benefits after 30 days of employment – additional coverage options available such as Short-Term Disability, Long Term Disability, Group Accident Insurance
• Professional EAP program (6 free counseling sessions!) for team members & household
• Professional development & advancement opportunities

Tier 2 Customer Care Agent

Remote

About FuboTV:

With a mission to build the world’s leading global live TV streaming platform with the greatest breadth of premium content and interactivity, FuboTV Inc. (NYSE: FUBO) aims to transcend the industry’s current TV model. FuboTV operates in the U.S., Canada, France and Spain. The company also has a growing engineering center in Bangalore, India that is developing strategic product and technology features for the global Fubo platform.

We’re rapidly growing in employees, subscribers, content offerings and awards including being ranked highest in Customer Satisfaction among Live TV Streaming Providers by J.D. Power. Which means we need your help taking us to the next level.

FuboTV is committed to excellence through ersity, which involves attracting talented people from erse backgrounds and traditions. We encourage everyone to apply.

FUBOTV’S HEADQUARTERS ARE LOCATED IN NYC, BUT THIS WILL BE A REMOTE POSITION

Who we are looking for:

We are looking for a Tier 2 representative to deliver world class technical support and build customer satisfaction and loyalty by troubleshooting all inquiries regarding FuboTV products over the phone and online. We need a resourceful and attentive inidual who can make the best use of all tools and technologies to help resolve customer service issues. The ideal candidate will be expected to complete ongoing training to stay abreast of product, service, and policy changes that will be relevant to our users. The candidate will also provide effective and timely resolution of a range of customer inquiries and should strive for a one-call resolution of customer issues.

Education and Technical Requirements:

• High school diploma or GED equivalent
• Above-average knowledge of tech-related elements (i.e. Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)
• Experience handling technical support and have the ability to perform advanced troubleshooting steps
• Excellent interpersonal skills
• Ability to identify and meet customer’s needs and requirements
• Exceptional phone and customer service skills
• Punctual, regular, and consistent attendance is required

Knowledge, Skills, and Abilities:

• Excellent telephone etiquette, verbal, and written communication skills
• Must be self-motivated with a demonstrated ability to work independently in a fast-paced environment
• Ability to establish and maintain effective relationships with customers
• Strong team and interpersonal relationship skills conducive to team development
• Ability to work independently, make judgment decisions and demonstrate consistent follow-through
• Very strong written and verbal communication skills are required
• Creates and maintains customer loyalty by serving customers above and beyond their expectations
• Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times

Other Requirements:

• Must be available for weekend (Saturday & Sunday) hours
• Most Call Center employees work on a shift basis, and as such will be required to periodically rotate shifts and regular days off
• All customer satisfaction representatives must be willing to work all shifts, overtime, holidays, and emergency shifts as required

Perks & Benefits:

• FuboTV provides a highly competitive compensation based on experience and market standards.
• Robust benefit package including Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
• Free Premium FuboTV Account
• Health and Wellness initiatives
• Unlimited PTO days and regular company-wide activities.
• FuboTV’s main Headquarters are located in Midtown Manhattan.
• FuboTV is an e-verified company

FuboTV’s minimum base pay for this role is $19 per hour; maximum base salary for this role is $19 per hour. Additionally, this role is eligible to participate in FuboTV’s unlimited PTO and a full range of medical benefits. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations.

IOV Labs is looking to hire a Customer Success Agent to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

BitGo is looking to hire a Client Service Associate - Prime Brokerage to join their team. This is a full-time position that can be done remotely anywhere in US - East Coast.

We are an ambitious, forward thinking startup on a big mission! We’re not only changing the pet market, we’re also reshaping the way the ecommerce experience should feel - human, personalized, seamless & beautiful. We are backed by international investors and considered one of Europe’s Top 100 Startups by Wired.

THE CUSTOMER SUCCESS ROLE

We're creating a loved brand in Europe and this is where your story starts!

You will contribute to the high-quality standards of our Spanish market, being a customer hero and wowing them on all support channels we own - Chat, Facebook, Instagram, Email and Phone.

Specifically, we expect you to:

• Act as a Barkyn ambassador in all customer interactions, being true to our brand values and friendly tone;
• Be accountable for a seamless and human end-to-end customer experience;
• Interact with customers via chat/Email/phone conversations to provide information and assistance;
• Use computer systems to track, gather information and/or troubleshoot customer issues.

Mandatory:

• Spanish Native with English fluency;
• Perfect writing skills;
• Customer-centric attitude.

Brownie points for:

• Degree in Communication, Marketing or related area;
• Social media know-how;
• Dog owner.

Our Perks

• Full remote environment - Work from Any and Everywhere;
• Birthday Day Off - So you can spend your Birthday as you wish;
• Self Development Package - So you can become the Best Self you can Be;
• Health Insurance - We genuinely care about your Health;
• Food Discounts - Discount in Barkyn Plans;
• Pet Parental Leave - 5 days paid leave to welcome a new dog into the family;
• Think Week - One Week off fully paid to think
  And much more for our Barkers!

We're building the community of early adopters that pioneer the usage of Glo. As much as possible, they'll purchase things with Glo rather than USD, EUR, etc. As they do this, we're able to generate and support the basic income for people who live in extreme poverty, which is going to be very exciting. 

Building community at Glo is going to be unlike anywhere else. We're sparking a social movement of people who use Glo as a currency because they want to see the number of basic income recipients going up. Unlike most stablecoins, no one is making money here (except the basic income recipients of course). The reason we're collectively brute-forcing this currency into existence is because it's our best shot at enacting a scalable basic income. 

The fundamental way for people to get involved is to use Glo as money. Convert some percentage of your monthly income into Glo; try to purchase things with it. In the beginning, this will almost be a hobby—few places will accept Glo and payment infrastructure will be meh. But by pioneering Glo usage, the community creates an incentive for payment providers to start supporting Glo and for merchants to accept it. 

Eventually, paying with Glo becomes just as easy as any other method. At that point it's an ethical choice, akin to driving electric or eating less meat. If you're pro basic income and want a fairer economy, pay with Glo. Beyond using Glo themselves, iniduals can contribute in big and small ways to drive Glo adoption and demand.  

We're looking for a strategic Head of Community manager to;

• Design and execute on the various ways to get involved 
• Define, drive and evaluate success metrics of the Glo community
• Shape the culture and systems of our community 
• Figure out the right cadence, style and media of progress communication 
• Connect the rest of the team to the community in the most effective way

You'll be able to set this up from the start and scale it globally. As Glo grows, you'll build out the community team and scale this into a broad social movement. 

• Have a track record of strategically designing, running and scaling a community
• Feel at home within the crypto, open source, effective altruism, or other relevant internet communities
• Are scrappy, pragmatic, self-starting, strategic
• Have a spidey sense for community sentiment and opportunities
• Are effective in leading the rest of the team in their interactions with the community

No need to check all of these boxes! If you resonate with some of these, we'd love to talk.

• Design, grow and manage a global movement of Glo advocates
• Create the environment in which community members can feel true belonging, involvement and ownership
• Build the community team
• Set up and run community communication platforms
• Design commitment slopes, funnels and involvement programs 
• Design and implement periodic communication around growth and success
• Work with marketing to set up growth campaigns
• Work with the economics team to run initiatives that solve bottlenecks for Glo adoption and demand
• Work with the whole team to make sure we're connected to the community

• Full remote—live your life the way you want to
• An amazing offsite week every 3 months, somewhere around the globe
• Competitive salary (but no stock options or pre-mine—we're a non-profit)
• High end gear of your choice
• Unlimited PTO and birthdays off
• Generous benefits tailored to your locale (e.g. health insurance/pension/401k)
• Access to conferences and events

• Help create the world's first global basic income
• Work on crypto (stablecoin) that's useful and good for the world
• Very high-impact work—you'll be one of Glo's first employees
• Fast-paced trajectory—we're well-funded and aim for massive mainstream adoption
• Non-profit with startup mentality—our founding donor, Sid Sijbrandij, led Gitlab from zero to $15 billion IPO
• The adventure of a lifetime—solve never-done-before problems in finance, tech, growth and many other domains

Glo is a nonprofit startup striving to end extreme poverty. We are a global team of computer scientists and economists that combine academic rigor with a startup mentality. Please see the following resources for more information. 

• See website
• Browse team members on LinkedIn
• Read our WIP whitepaper 
• Dive into our videos on YouTube

What this is all about

We are a global company focused on developing the best fulfillment & delivery technology in the world. We provide leading retailers such as Walmart, Falabella, and HEB with advanced software solutions to conquer the eCommerce market through flawless operations.

Our technology is designed to operate at a large scale, driving cost efficiencies and providing the most delightful digital customer experience, in line with the best providers in the world. We strive to help traditional retailers take on the digital world in just a few days.

Instaleap has been growing fast over the past two years despite its (at the time) nearly sole product focus. With what is now a leading technology and distinguishing product in the space, it’s time to scale our growth efforts.

Profile

What we bring to the table

• A growing organization with beautiful (remote if desired) positions and possibilities for personal development
• A challenging job that’ll be at the core of our growth ambitions
• Paid time off (PTO) for 25 days
• Rock solid onboarding that’ll set you up for success in your job
• Mentoring and coaching by experienced SaaS leaders can help you elevate your career
• Monthly online events with International Team
• Educational budget to support your studies or language courses
• Flex schedule and remote first culture - We are a global team & we trust in your commitment and abilities.

Your SuperPowers

• High customer service focus.
• Passion for leadership and innovation
• Customer-centric thinking

What would you do?

• Responsible for properly delivering the support service, and ensuring the agreements established with our customers.
• Stabilize, Monitor, and Ensure the objectives and goals of the Support team.
• Ensure that the support team has the performance, tools, and work environment necessary for the proper delivery of the service.
• Create, Execute Strategies oriented to service improvement.
• Innovate solutions, and alternatives focused on providing the best SaaS support service in the world.
• Maintain constant communication with Product and Engineering, ensuring response times and requirements resolution.
• Lead the Support team, supporting the growth and career plan of the people.

Your experience has been shaped by the following:

• Almost 5 years leading services areas.
• Knowledge in ITIL or process creation.
• Having executed innovation projects
• Leading teams of at least 10 people.

*All applicants must reside and perform this job in Mississippi*

Join Dynata's Virtual Call Center and earn extra cash!

We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions. No sales or collections involved!

Come Join Our Team

· Base wage of $10/hr.

· Flexible part-time personalize schedules within company operating hours

· We will train the right candidate

Requirements:

· Ability to read and speak clearly

· Ability to handle difficult calls in a professional manner

· Must be able to work within the hours of 4PM-11PM CST

· Must be 18 years or older

· Ability to provide own equipment (laptop, headset, etc.)

· Have a dedicated, quiet working space that is free of distractions to conduct business

Equipment Requirement

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other recommended requirements for this position:

• Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS
• 8 GB of RAM
• Quad Core Processor
• Most recently updated version of Chrome browser
• Ability to download software to the computer
• A personal email address capable of receiving files
• 10 Mbps download internet access speed
• Direct plug in wired access to the data connection
• Direct plug in access for power for computer or laptop
• USB or other WIRED headset with mic (No Bluetooth)
• Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection

You may have success using a computer with different components, but the above list is what we have tested and verified will work best.

Join the Dynata team today!

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the ersity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity

Grow Progress helps some of the largest progressive causes and consultants change the minds of more people.

We’re looking for someone who wants to be part of a team that’s pioneering a new approach to persuasion: giving our customers the power to persuade more people based on how they think — not just how they look.

If you want to make a big impact by spreading a new approach to persuasion, we hope you’ll apply.

• We’ve built powerful software that offers our customers unprecedented access to run scientific message tests quickly and affordably, so they can unlock the most effective messages. This capability powers campaigns, causes, and companies that make the world a better place. We currently work with many of the biggest Democratic pollsters, marketing agencies, advocacy groups, and labor unions in the country.

• Grow Progress gives our customers the power to persuade more people by tailoring their messages to match each audience member’s identity. We help customers harness the latest persuasion science to create messaging that’s typically 200% to 500% more effective than their existing ads. We do this by predicting which personality traits and values are most important to each inidual based on their digital footprints.

• We’re a team of experienced campaigners and data scientists who are obsessed with harnessing the power of evidence to make social good advocates more effective. We’re ambitious, efficient, low-ego, and we like to make each other laugh.

Your primary responsibility will be to serve our clients to drive adoption and growth of our software products. Our message testing technology is transformative and popular with customers but there is so much more we can do to help our customers better integrate it into their strategy and operations. You’ll develop an understanding of customer needs and processes, build relationships, and work directly with them to help them use our tools and recognize the value. You’ll work closely with our business development, data science, and project management teams to grow customer platform usage. You’ll ensure the voice of our customers is reflected in our priorities and our products.

Demand for our product and services has been growing quickly, so we expect there to be an opportunity for you to grow on the job and try new things. As a fast-growing startup, we have a variety of additional operational and client facing needs where there’s additional opportunity for learning and for leadership.

As part of our team, you will:

• Develop and manage client portfolios from onboarding to renewal

• Take an aggressive and growth-minded approach to serving our customers

• Promote the value of the product and upsell services and products

• Support customers in setting up well-designed message testing experiments in our platform and help ensure our customers have a clear understanding of their results

• Build institutional knowledge by documenting project best practices, pit falls, etc.

• Conduct customer interviews and deliver insights to our Product team

• Advocate internally for customer needs

• Pinch hit as a product marketing manager to help communicate with customers en masse about new features and products

• Everything else. It’s a startup!

• 3-5 years working in software Customer Success with a track record of driving customer results

• Passion for and experience with campaigns, advocacy groups, and survey research

• Experience managing client projects

• Excellent verbal and written communication skills, especially in communicating quantitative results clearly to non-technical audiences

• Strong time management and organization skills, with the ability to handle multiple work streams and stakeholders with minimal supervision

• Proactive mindset, anticipating what will be needed rather than requiring direction

• Enjoy switching contexts and juggling multiple projects across multiple disciplines

• US work authorization

• Progressive values and an interest in politics

• Knowledge of best practices in political science or psychology

• Familiarity with online survey platforms, market research tools, or market research vendors

• Ease with digital marketing and social media advertising platforms

• Experience creating slide decks and/or data visualizations for clients

Our culture is fun, fast-paced, and focused on evidence. We aim to cultivate an environment where creative hypotheses and evidence drive our decisions rather than just anecdotes, and where everyone feels comfortable contributing ideas — even if it’s on a topic outside of their expertise. We work hard to get smarter together by giving each other feedback that’s direct, actionable, and respectful. We’re deeply motivated by the work we do and committed to using this technology ethically, so we’re looking for teammates who feel the same way.

We’re an equal opportunity employer committed to building a erse company. Qualified people of any race, ethnicity, culture, age, sex, gender identity or expression, sexual orientation, social class, marital status, religion, veteran status, or disability status are strongly encouraged to apply.

Salary Range: $63,000 – $90,000 annual salary commensurate with experience, plus equity. Company benefits include a company-sponsored health insurance plan (also dental and vision coverage), a flexible PTO plan, and a 401(k) with employer matching, among others.

Location: Washington, DC or Remote

To Apply: Fill out the form at the link below. Applications will be evaluated on a rolling basis. Please note that if you email your resume to our team directly or apply through a different site rather than applying on our job site, you may not be considered for the position. No recruiters, please.

Product Support Specialist I (Events Support)

Remote, US

Classy helps nonprofit organizations increase their impact by creating outstanding giving experiences. Our best-in-class suite of online fundraising solutions help millions of people amplify their support for the causes they care about. As an independent subsidiary of GoFundMe, we are a global leader in modern giving across B2C and B2B, crafting new opportunities to reach more people and organizations across the world. Since 2011, Classy has powered tens of millions of donations from over 190 countries and raised over $4 billion for social good.

About the role:

Classy’s Customer Care Team is looking for an enthusiastic Event Care Representative to create delightful and valuable interactions for non-profits on our fundraising events platform (Classy Live). You will play a critical role in helping nonprofits across the country make the world a better place through timely technical product assistance before, during, and after their fundraising events. You will also serve as the voice of Classy’s brand, building rewarding relationships that keep customers engaged and enthusiastic.

The ideal candidate displays emotional intelligence, curiosity in the face of challenges, and is adaptable and resilient. If you love being part of a fast-paced, collaborative SaaS support team that genuinely cares about nonprofit organizations and their missions this is a role for you. We go above and beyond to advocate on behalf of our clients across Classy and to ensure a world-class product and support experience.

What you’ll accomplish:

• Become an expert on Classy Live, our state-of-the-art SaaS solution for non-profit fundraising events, and understand how nonprofits use the platform to create an impactful experience for their donors to unlock their generosity.
• Use Salesforce CRM to answer customer questions via email, voicemail, and live chat.
• Answer questions from a wide range of nonprofits about Classy Live, including How do I? questions, technical troubleshooting, and billing inquiries.
• Escalate product issues and feature requests to our technical support engineers.
• Support internal Classy teams with answers to product questions on internal channels.
• Provide day-of/night-of event support remotely or in-person on weekends or evenings for 10% of your responsibilities (may increase to 30% during peak seasons).
• Travel to a non-profit fundraising event and interact with customers in-person. Estimate: 10% of responsibilities (may increase to 30% during peak seasons).

What you bring (Required):

• Exceptional oral and written communication. Must communicate effectively and genuinely across email, live chat, video calls, and social channels.
• World-class organizational skills. Thrive in a world where you’ll balance customer questions, competing priorities, and complex assignments with many moving parts. Must effectively manage ongoing email cases, multiple chats, internal and customer meetings, and upkeep a calendar.
• Strong emotional intelligence. You can read each customer, empathize with their unique challenge, and adapt to deliver world-class experiences. You are also in tune with navigating your own emotions in times of challenge, change, and crisis.
• Proactive and process-oriented. When a process or answer does not exist, you are resourceful and proactive in creating new, scalable solutions.
• You do your best work as part of a team. You thrive in a highly-matrixed environment and love to support and collaborate with your teammates and other departments across the organization.
• Adaptable and Resilient. Able to focus on opportunities and solutions in the midst of supporting a product that is constantly growing and evolving. Resilient in the face of challenges that are difficult to solve or don’t have immediately clear solutions.
• Coachable. Hungry to grow and improve, with openness and curiosity when presented with feedback (both positive and negative) from customers, teammates, and managers.

What would be awesome to have (preferred):

• Experience in the professional events space. Event planning and execution comes with unique challenges. Your expertise will greatly improve your ability to empathize with customers and improve our team’s overall decision-making.
• Experience working in or with nonprofits. If you already have a deep understanding of the unique challenges that nonprofits face, we want to hear from you.
• Experience in a customer-facing role. Interacted directly with customers in a previous role, whether face-to-face or virtually.
• Experience using a CRM. Salesforce preferred, but experience with any CRM system is a bonus.

Why you’ll love it here:

• Market competitive pay
• Rich healthcare benefits; including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company.

Dedication to Diversity

Classy is working toward building a more erse and inclusive environment that is representative of iniduals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

BotsCrew is looking for an experienced Account Manager to join our team.

You will act as a client advocate and work with internal departments to ensure that client needs are understood and satisfied. You may assist with making sales, handling client complaints, collecting and analyzing data, and improving the overall customer experience.

What will you do?

• Help customers achieve their business objectives;
• Communicate with clients to understand their needs and explain product value.
• Build relationships with clients based on trust and respect.
• Track and analyze project results.
• Discover new business opportunities.
• Create an account development strategy.
• Participate in pre-sales and discovery sessions.
• Collaborate with internal departments to facilitate client need fulfillment.
• Collect and analyze data to learn more about consumer behavior.
• Maintain updated knowledge of company products and services.
• Resolve complaints and prevent additional issues by improving processes.
• Identify industry trends

What will you get?

• 20 working days of paid vacation plus 5 days of paid sickness;
• Flexible work schedule and excellent work conditions;
• Competitive salary;
• Remote work with an opportunity to visit the office (Lviv);
• The war in Ukraine hasn’t impacted our performance and salary reviews. Please, follow us on Instagram to know more about how BostCrew takes part in helping our Ukrainian community;
• Compensation for your medical expenses. Also, we cover the first steps toward your mental health (first sessions with a psychologist, art therapy, or mental health apps);
• Events with psychologists, and experts from different fields;
• PDP creation and guidance from our mentors;
• We help with transit to the western part of Ukraine or abroad;
• We have different compensation options (partly/full price) for your education: work-related courses, training events, English courses, and thematic workshops;
• Game evenings in Zoom where we play quizzes and online games.

BotsCrew donates all its profit to the Come Back Alive organization, that’s why some of our benefits aren’t provided during wartime. But we will bring them back as soon as Ukraine wins.

• Compensation for your hobbies;
• Active team buildings: carting, rope-jumping, buggy driving, rafting, and many more.

Why BotsCrew?

First — BotsCrew is a company full of great people that follow the same values. Read more about how we act during challenging times like COVID-19 and russia-Ukraine war.

Second — BotsCrew is a global leader in the Chatbot Industry. We are trusted by Fortune 500 companies like Samsung, Honda, Virgin, Mars, etc.

Our chatbots have proven their effectiveness, bringing clear ROI to our customers.

Target markets — USA, UK, Canada, Australia, Switzerland, and Germany.

By joining our team, you’ll have a chance to work closely with professionals in global Fortune 500 companies.

And since as a company, we now donate all our profits to the needs of Ukraine, you’ll have a direct impact on that too!

Apply and begin your new adventure now.

• 2+ years of experience in Account Management/Sales at IT company;
• Advanced English;
• Experience working with international clients/teams and passion for exceptional customer service;
• Exceptional verbal and written communication skills;
• Ability to collect, track, and analyze large amounts of data;
• Adaptability and strong problem-solving skills;
• Excellent active listening skills;
• Ability to build rapport and collaborate with others within the company and externally;
• Understanding of consumer behaviors and industry trends;
• Extensive, accurate product knowledge;
• Data-Driven Mindset & Creative Thinking;
• Customer-First Mindset — their success is your success, and the more you can invest in their needs and goals, the more successful you’ll be in this position;
• Proven record of achieving the business goals of your clients.

Graphite is a boutique digital marketing agency that builds scalable growth engines for consumer technology companies such as Ticketmaster, MasterClass, BetterUp, and Honey. We specialize in search engine optimization (SEO), content strategy, mobile app growth, and conversion optimization. We are a fully distributed team that is dedicated to creating an environment where you do the best work of your career. With headquarters in San Francisco and team members across the US, Canada, Latin America and Europe, we are ready to welcome our next team member.

We’re looking for a remote Customer Success Representative who will be responsible for client retention by guiding new clients on how to use our tools while ensuring client satisfaction. This role will require you to be organized, detailed, tech-savvy, resourceful, creative, and naturally inclined towards client support. The ideal candidate is eager to be the best at what they do; obsessed with learning and developing new skills, feels comfortable taking full ownership of projects and is used to working in a performance-driven environment while cultivating a strong sense of team and collaboration.

What you’ll do

• Acknowledge and resolve client complaints and inquiries

• Build sustainable relationships and trust with client accounts through open and interactive communication

• Build expert-level knowledge of our product inside and out to onboard new clients and provide feedback

• Understand and anticipate any potential roadblocks by offering solutions and/or recommendations both internally and externally

• Act as the voice, support and knowledge resource for all clients

What you’ll need

• 3+ years of experience working in a client facing role, ideally with US clients

• English proficiency (verbal and written)

• Excellent written and verbal communication skills

• You are highly detail oriented and organized, with the ability to effectively prioritize and multi-task with a focus on client engagement and retention

• Experience working within a B2B SaaS environment

• Strong knowledge of software like Google Suite and HTML

• You are tech savvy and genuinely curious by nature

• You are passionate about helping others and expertly solving problems

• You are a self-starter who is motivated, driven and hungry to learn and can provide solid examples of how you have achieved results while balancing ever changing priorities

• You are an expert at building and maintaining both relationships and expectations

How we’ll help

Graphite’s mission is to create an environment where you build the best work of your career. In order to facilitate this, we provide:

• Process As Needed - We view process as a way to empower better work, not as a series of dogmatic rules. We develop the best internal processes as we do products - through iteration, measurement, and continuous improvement.

• Autonomy - We trust you to be excellent at what you do. We will provide as much support as needed when needed, but no more. You will have autonomy and agency to drive projects forward, and own decisions and outcomes.

• Flexible Work Environment - Everyone’s optimal work style is unique. We operate as a distributed team across the US, Canada, Latin America and Europe. We optimize for productivity and performance, not time spent in an office. Help us build an optimal work environment that fits you as an inidual.

• Compensation - We want to work with the best people in the World and compensate accordingly.

• Vacation & Time Off - In order to be the best version of yourself, you need time to recharge. We offer flexible PTO. Take the time when you need it.

• Benefits - We will ensure you have quality health care coverage and opportunities to further your education.

Graphite provides equal employment opportunities to all qualified iniduals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information or any other protected classification.

Bilingual (French/English) Customer Support, Response Specialist – Remote

Category

Customer Service/Support

Why Working Solutions

Looking for a flexible gig you can do from home? Join our team of Customer Care PROs! We’re looking for friendly and attentive independent contractors to assist Driver Assistance Program customers with delivery of safety services such as Emergency Assistance, Automatic Collision Notification, Hands-free Destination Assist, Stolen Vehicle Locator and more.

We are looking for contractors who are only English speaking as well as bilingual contractors who are also fluent in Spanish and/or French.

Why join our WooHoo! Crew? There are many perks to contracting with Working Solutions!

• Work from home
• No hassles of commuting
• Schedule your own hours
• Work when it’s convenient for you
• Gain experience in different industries
• High pay rates

Contractors may work from the U.S. (except CA, NY, PA, WA) or Canada on this client program, and all contractors must successfully pass a background check to represent this client.

Overview

Contractors will listen carefully and evaluate each caller’s situation to provide appropriate solutions in order to see each call to resolution. Calls can involve issues as simple as mapping and navigation to calls of an emergency nature. Contractors must exhibit a high degree of caring and empathy on each call, and be able to handle stressful situations in a calming manner.

Schedule

• Flexible schedule opportunities – you schedule your hours!
• Client hours of operation are open 24×7
• This client is looking for Contractors who can provide 20+ hours per week on this program

Compensation

• Bilingual contractors will earn a rate of US$0.31 per customer interaction minute with a 48 minute minimum guarantee.

• Bilingual contractors can expect to earn an equivalent of US$14.88 – $18.60 per hour.
• The contract rate for handling customer interactions in English only will earn a rate of US$0.28 per customer interaction minute and are guaranteed a minimum of 45 minutes per available hour.
• Contractors on this program assisting in English only can expect to earn an equivalent of US$12.60 – $16.80 per hour.

Required Skills

• Caring, sympathetic and helpful demeanor
• Strong customer service skills, including active listening
• Multi-tasking to find answers while on with customer
• Ability to react and respond decisively in emergency situations
• Ability to reassure, control and diffuse emotional and/or difficult calls
• Prior experience with driver assistance programs is a bonus, but not required
• Contractors on the bilingual queues will need to be fluently bilingual in Spanish and/or French

Tech Requirements

• Quiet, uninterrupted environment during all working hours
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection to be used during tech setups, while attending education classes and while working
• Windows 10 or Windows 11 operating system must be used
• Valid antivirus software installed, running and up to date
• Wired USB headset with microphone (Gaming headsets not accepted)
• Contractors must have a smart phone, Android tablet or iPad and be willing to install an authentication app related to program work.

**Full PC requirements are listed at https://jobs.workingsolutions.com/faq/

Important Information

At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our WooHoo! Crew, you’ll have access to apply to several contracts exclusive to Working Solutions independent contractors.

With Working Solutions, you work when it’s convenient for you. Our contract hours range from 15 to 40+ hours per week and you can select the hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media and love to engage people, you are our person. You were born to communicate in different ways and having fun to create engaging content. You should totally be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

We are one of the world's technological leaders in the field of blockchain - web3 development platform that provides infrastructure and a unified framework for over 45 blockchain protocols, allowing any developer to build apps with no previous blockchain experience. Currently Tatum serves over 100,000 customers globally. We are remote-first company, taking care of our people from all around the world. Let’s work together.

• Organize and participate in events to build community and boost brand awareness
• Participate in engaging people by educating and making them knowledge carriers
• Create topics and projects with defined purposes and engaging community
• Monitor and report on feedback and reviews
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Build relationships with customers, potential customers, industry professionals and journalists
• Liaise with Development and Sales departments to stay updated on new products and features

Requirements

• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series etc.)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent writing skills
• Hands on experience with social media management for brands
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask

Benefits

• Work from anywhere - Most of our team works remotely. Nevertheless, you are also always welcome in our office in Brno or London
• Flexible hours - Work whenever it suits your personal schedule. For most positions, we don't have any fixed hours
• 25 days off

Ready to hop on our fast train to the future? Become a #Tatumer! Feel free to contact us with your resume or a link to your LinkedIn profile. We would love to show you w who we are, and how we do things.

Who are we looking for? A Facebook Ads professional who wants to move in their career and gain new experience while working with the biggest e-commerce clients in the US.

Where? Fully Remote in Brazil

When? On mutual agreement

About the role

• The Brazil team has 4 CSMs who cover onboarding, auditing and supporting existing clients while the Sales team covers closing new deals
• The team is very supportive, helpful, and collaborative and you would take care of our bigger e-commerce clients in the US
• You can expect to help our clients with onboarding, strategies, audits, and creative ideas to perform well
• The role has a big potential for growth, to help you learn more about digital and product marketing and management

Who we are looking for?

• We expect you to have 3-5 years of experience in managing/overseeing and/or executing Facebook Ads
• Native English communication is a must with real-life Business and Cultural experience in the US market (you will be aiding the success of our clients in North America)
• You will be working remotely with us so we expect you already have the home office setup ready
• Self-starter and can work independently and with a team

Why should you join us?

You would join the company in a very exciting time when it's ready to scale up and bring you many opportunities to learn and grow. We are also ready to onboard our first clients in the US. The team is very supportive and loveable so you would also win a bunch of very good colleagues and maybe also close friends. And the company itself is well-known for its great people and professionals while supporting education and learning.

Work culture

We welcome new ideas – collaboration, discussion, and constructive debate are appreciated!

Great, friendly team and managers – one of the best things in our company.

Autonomy – we trust each other and expect to be self-driven, proactive, and self-motivated.

We love to celebrate our success and see our impact.

Growth - we support each other and also your development and education

Open Culture – Questions? Feel free to ask!

Work benefits

Education budget for your development

Quarterly performance bonus (or commission)

WFH Subsidy (€150 once per quarter)

Health insurance

Meal vouchers

Company and team events (online & offline)

The hiring process

1. Fill in the quiz
2. Discovery call with the People team
3. Discovery call with the CS Team
4. Show your skills on the task
5. Present the task to the team
6. Get the offer

Who we are

ROI Hunter is Product Performance Management (PPM) Platform for e-commerce. We are a B2B SaaS scale-up, a Google Premier Partner, and a Meta Partner.

The ROI Hunter PPM Platform provides visibility into each product’s performance across channels, and enables companies to derive actionable insights from the data, make business-critical decisions, and optimise their performance marketing efforts for profitability.

Founded in 2014 in Brno, Czech Republic, ROI Hunter now has 85+ Hunters in offices located in Sao Paulo, London, Prague, Brno, and Dubai, with a few of us also working remotely.

Do you like what you’ve seen? Let's chat over a video call or face-to-face and learn more about each other! Apply today

Europe/Africa-based candidates only

$25k – $45k

About Reedsy

We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer.

We’ve grown to a community of 1,000,000 authors and over 3,000 freelancers in just a few short years, while picking up a number of industry awards along the way 🏆

Want to hop on board and help us get to our next destination? Cool, keep reading!

Job Description

Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.

You will be part of a team of 8. Your role will involve:

• Offering support to Reedsy users;
• Reviewing projects submitted on the platform;
• Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
• Maintaining and update our FAQ based on user feedback and questions;
• Suggesting product features based on user feedback; and
• Contributing to maintaining a high NPS (currently at 86!).

Requirements

Person Specification

• Customer support experience (Intercom, Crisp, Zendesk, etc.)
• Experience automating support processes
• Great understanding of on-boarding and conversion rate optimization (CRO) techniques
• Entrepreneurial minded
• Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
• Native-level English speaker

Bonus Points

• Previous experience working for a marketplace and/or in a creative industry
• Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
• A good dose of ambition, a willingness to learn, and a great sense of humor

Benefits

• Work from home;
• Paid paternal and maternal leave;
• Reedski, our annual ski trip.

Salary range:

$25k – $45k

The market for employee benefits is broken. Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches.

Forma’s flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies, by giving employees more choice and flexibility in how they spend their benefit allowances. The platform also saves HR professionals countless hours managing and supporting various point solutions.

Using Forma, companies can select from a suite of products that include Lifestyle Spending Accounts, Health Spending Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more to design and deliver customized benefits programs–all through a single platform. Employees then have three choices to spend account funds: The Forma Store with discounted products and services, The Forma Visa Card, or claim reimbursement backed by Forma’s world-class member support team.

Forma has helped hundreds of the world’s most admired companies, including Stripe, Zoom, Lululemon, and Affirm, design and support flexible, inclusive benefits programs for nearly a million employees. And, we are seeing great success with 98% customer retention, 75 NPS, and 98 CSAT ratings from members.

Forma is backed by Emergence Capital and Ribbit Capital and has received numerous awards for its exponential growth, its software innovation, and as a “Great Place to Work.”

As a Customer Operations Specialist, you will be responsible for all the operational aspects of employer-sponsored accounts. To become a control center for our support team is what we aspire the Customer Operations Specialist to achieve. As a Customer Operations Specialist, apart from troubleshooting issues and completing tasks for customers, you will be focusing on establishing the best optimized workflows and solutions for our cross-team members. To navigate and foresee the underlying issues of our service and products is what we expect you to deliver. We highly value your problem solving skills and can-do attitude to provide world class service to our customers. 

• Providing our customers immediate support via live-chat and conversations.

• Leverage your deep understanding of our Internal Support Portal to address our members’ concern quickly and accurately.

• Make recommendations for members with your deep knowledge about Forma’s product.

• Representing the voice of the customer to help shape the future roadmap of the product.

• Managing daily operational works such as order fulfillment, payroll report, and claim review.

• Exploring and bringing potential vendors to the Forma Marketplace.

• Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.

• Assisting with the implementation of new processes and procedures.

• Identifying ways to improve customer experiences.

• Tracking and reporting on operational performance.

• Managing claim review team.

• Anything related to our customers.

• Bachelor’s degree or equivalent work experience preferred.

• Experience in employee benefits is a big plus!

• Excellent verbal and written communication skills, presentation skills, and organizational skills

• Ability to learn quickly, solve problems and make decisions with minimal supervision.

• Excellent people and communication skills.

• Remote-first working environment

• MacBook

• $200 USD/mo - BeWell funds

• $100 USD/mo - BeProductive funds

• $30 USD/mo - BeConnected funds

• $300 USD - One time subsidy to build your home office

• $1000 USD/year - Health Examination

   

At Forma, we value ersity, and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Duties and responsibilities may not all be covered in the description, or may change over time at the discretion of Forma. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Forma, we welcome erse perspectives, and people who think rigorously / aren't afraid to challenge assumptions. Join us!