We are a growing group of 190+ talented people, spread over three continents and united by one common mission: To improve efficiency in shipping through transparency and data-driven decisions.

Being at the forefront of a movement that's leading to a new digital era for shipping, we continuously set ambitious goals that often produce complex challenges and drive us to constantly innovate.

Each day at MarineTraffic presents numerous opportunities to develop skills, share knowledge and have fun. We are an equal opportunity employer that celebrates ersity and is committed to creating an inclusive environment for all employees, one that is fair and honest and gives our people the confidence to be bold, to try new things and to grow.

As a result of our significant growth, we are looking to add a talented Customer Success Manager (CSM) to serve as the direct owner of a portfolio of our Professional customers in Asia-Pacific (APAC) region. As a CSM you will be responsible for optimising the post-sale customer relationship, serving as the primary point of contact for the customer. Ensuring a smooth and positive customer experience, you will expertly facilitate communication between the Product, Marketing and Sales Teams.

This role will see you working with a number of key customer accounts and serving as a trusted advisor. As a key member of the Customer Success Team, you will be responsible for implementing and managing contract renewal initiatives, maintaining the contract revenue base at the highest possible retention rate while seeking growth opportunities.

Responsibilities:

• Maintain a highly collaborative and positive relationship with the customers
• Ensure customers renew their contracts
• Discover and identify upsell/cross-sell opportunities to maximise customer growth
• Drive adoption and make sure customers use MarineTraffic to its full extent
• Help customers plan and understand the best ways to utilise our products, based on their business needs by successfully onboarding them
• Understand customers' business, use case, goals and identify opportunities for MarineTraffic to add value
• Accurately handle quotations, invoices, and license agreements.
• Support our customers and train them on services acquired based on their use case and goals set
• Identify, forecast, and proactively engage customers at risk
• Log client communication and document relevant activities in our CRM
• Provide and manage feedback to various internal customer teams to improve customer experience
• Gather feedback from customers and analyse data to identify best practices
• Work closely with our Customer Support, Sales and Marketing Teams to ensure customers' smooth transition from one team to another

Requirements

Must have:

• More than 3 years relevant work experience in client-facing/account management/sales roles preferably international
• More than 2 years relevant work experience in maritime and/ or shipping industry
• Excellent command of Microsoft Office Suite (Excel, Power Point)
• Excellent written and verbal communication skills
• Effective communication with non-technical people in order to familiarise themselves with technical solutions
• Above-average computer and internet skills
• Fluency in English is a must – additional languages are advantageous
• Demonstrated ability to build relationships and trust with clients, while identifying and assessing client opportunity and risk
• Empathetic, positive attitude with a desire to help
  customers reach their goals
• Well-organised, with high attention to detail and ability to prioritise
• Experience in working with complex, multi-isional, multi-geographical customers
• Exceptional communication skills and collaborative
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing)
• Driven, self-motivated, enthusiastic, and with a “can-do” attitude
• Effective presentation skills with the ability to deliver clear and concise messages both internally and with clients
• Proactive mindset

Desired

• Working experience with a SaaS product
• Sales experience
• Experience in using Salesforce CRM
• Understanding of data analytics tools

Benefits

And these are some of the perks you receive when you join MarineTraffic:

• Work in an international, dynamic and pleasant environment, at a growing company
• Attractive remuneration package
• Continuing education and training
• Huge room for creativity and innovation
• Remote work flexibility

If you’ve read the description carefully and feel you are a genuine fit for this role, which is both challenging and fun, we would like to hear from you.

Get your career on course by joining a globally recognised industry leader. Apply now.

Title: Bilingual Care Coordinator

Who we are

Healthcare is more confusing, more costly, and more complex than ever. Transcarent is a health and care experience company on a mission to empower Members to stay healthy by providing them with unbiased information, trusted guidance, and easy access to high value care where and when they need it.

You will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by amission-driven teamcommitted to transforming the health and care experience for all. We closed on our Series C funding in January 2022, raising our total funding to $298 million and enabling us to respond to the demand for rapid expansion of our offering.

Transcarent is committed to growing and empowering a erse and inclusive community within our company. We believe that a team with erse lived experiences, working together will strengthen our organization, and our ability to deliver “not just better but different” experiences for our members.

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

What we look for in our teammates

We are looking for teammates to join us in building our company, culture, and Member experience who:

• Put people first, and make decisions with the Member’s best interests in mind
• Are active learners, constantly looking to improve and grow
• Are driven by our mission to measurably improve health and care each day
• Bring the energy needed to transform health and care, and move and adapt rapidly
• Are laser focused on delivering results for Members, and proactively problem solving to get there

What we look for in this role

In this role you will…

The role of the Care Coordinator is to work with members to introduce, coordinate, and guide members through their Transcarent experience. In this caseload carrying role, you will have an opportunity to improve members’ lives.

Responsibilities include answering the phone, educating members on their benefits; uploading documents into the computer system; coordinating members surgical care with providers, obtaining precertification authorizations, working in collaboration with internal and external customers to ensure a flawless experience for our members. The Care Coordinator may interface with records management, travel coordinator, and clinical contacts provider locations.

What you’ll do

• Communicate and follow-up with plan members to ensure understanding of the program while delivering exceptional customer service
• Answers the phones and responds to incoming inquiries while utilizing care center training tools
• Facilitates patients successfully through the surgery review process, exceeding expectations while meeting the program metrics
• Efficiently and effectively manages a case load across a variety of clients and surgical categories
• Coordinate the scheduling and approval process from the initial request for surgery to patient placement
• Obtain the necessary information demographic, financial, clinical and other pertinent data to complete referral process
• Obtain medical records in a timely and accurate manner to ensure an expedited process
• Maintain and update application with current data, pertinent information, and status of cases
• Collaborate with providers, clinics and facilities, and various levels of management to effectively resolve issues. Obtain pre-authorizations.
• Works effectively with other supporting operational roles and internal departments, to coordinate the member’s case
• Effectively address and resolve patient barriers to utilize the benefit including working with members to address program questions
• Maintain confidentiality and knowledge of HIPAA regulations
• Demonstrate Transcarent core values
• Comply with company policies
• Be willing and available to work overtime as needed

What we’re looking for

• 2 to 4 years’ customer relationship and phone center experience
• Bilingual – English and Spanish
• Pacific or Mountain Time preferred available to work 9:30-6pm MT
• Excellent customer service, written and verbal communication and interpersonal skills
• A delight the customer attitude
• Prior healthcare industry experience with a working knowledge of medical terminology and health benefits claim process
• Strong organizational, critical thinking and problem-solving skills
• Strong attention to detail and follow-through
• Project management-type skills; prior experience managing a high-volume caseload
• An ability to focus in a high energy atmosphere
• Openness and understanding that dynamic environments include change, and welcoming that change with a positive attitude
• Working knowledge of Microsoft Office and contact center-style phone systems

Competencies

• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork – Balances team and inidual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

Location

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.

Transcarent is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

At Kanmon, we are a mission-driving organization aiming to unlock global working capital by re-imagining and rewiring the future of commercial lending infrastructure. Our first product enables vertical software companies to offer embedded and bespoke lending solutions to their business customers or suppliers of all sizes. We are a well-capitalized, venture-backed company founded by a group of fintech veterans from Funding Circle, Mission Lane, Afterpay, etc.

• We are servants to our customers

  We exist only to serve our customers. Every decision we make puts the customer first.

• We aspire to be the best team ever

  We want to be the best at what we do. We value mutual respect and low ego. No brilliant jerks allowed.

• We work hard and smart

  We work on complex business and technology that requires grit, determination, and persistence. Hard problems require smart and hard work.

• We win with speed and honor

  We strongly believe that speed is the only competitive advantage. We win with focus without sacrificing integrity and honor.

• We are Bayesian thinkers

  We are, at our core, truth-seekers and thus fundamentally Bayesian. We remember our priors, seek disconfirming evidence and update incrementally. We are continuous learners who learn by doing.

At Kanmon we are hyper-focused on delivering value to our customers. We are growing quickly and hiring a Customer Success Manager to help us build an exceptional post-sales enablement experience. Our customer success function is crucial in providing key customer insights that help drive our product roadmap. This role is ideal for you if you are a motivated and independent thinker with a strong interest in building relationships and products that help power a seamless and productive customer experience.

• Manage a portfolio of accounts to foster long-term business relationships.

• Provide white-glove treatment to our most important customers

• Deliver a proactive customer contact strategy to drive usage and satisfaction throughout the customer journey

• Monitor customer health to track usage and overall customer satisfaction

• Drive customer advocacy and escalations by collaborating with development, product management, and support teams to improve the Kanmon experience

• Gather strategic insights and collect organized feedback to inform product strategy and help us capture a larger share of the market by building better products

• Think creatively and analytically- how can we provide an above-and-beyond customer experience?

   

• 3-5 years of experience, with experience in customer success or post-sales enablement experience at a SaaS company

• Experience working with high-touch, high-revenue companies

• Excellent communication skills – oral and written

• Proven ability to track, prioritize, and drive multiple concurrent projects to success

• You are an organized, detail-oriented, and smart strategic thinker

• High level of empathy – can find the best way to interact with various stakeholders

• Strong ability to work with numbers – advanced finance and analytical skills

• Answer customer inquiries and requests through email, phone, and chat support in a timely manner - with a focus on chat support

• Gather product feedback and customer insights in order to constantly improve the customer experience

• Escalate concerns to relevant iniduals across the Customer Support team and beyond

• Properly manage and document all work performed as part of ticket queue management in Jira

• Prior experience working in Customer Support

• Prior experience using any of our support tools: Jira, Intercom, and Aircall

• Passion for consistently providing world-class customer experiences

• You have the ability to explain technical concepts in an easy to understand manner

• Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying, and what they mean

• Comfortable managing several competing tasks and issues in a fast-paced environment

• Excellent verbal and written communication skills

• Attention to detail, organizational skills, and superior time management skills

• The ability to work independently as well as in a team environment

• Patience and the ability to remain calm and even-keeled while adapting to a variety of situations

• Positive energy!

• The willingness to learn and help

• Problem solver and results-driven, you can quickly think on your feet 

• Prior experience working for a tech startup or a similar environment is highly preferred

Do you want to contribute to solving one of the most important issues of our generation?

Join us in accelerating the transition to a water-secure world.

Waterplan is a fast-growing startup in the Climate Tech Space that develops a B2B Enterprise SaaS platform for companies to measure, respond, report, and monitor companies´ increasingly changing water risks.

By showing companies the business case for mitigating water risk, Waterplan will accelerate their transition to a world where companies are incentivized to save more water, abate the discharge of polluting effluents, conserve watersheds and preserve shared value.

Due to continued growth, we are looking for a Customer Success Manager to join the Customer Success team.

You will be working in a fully remote distributed team across multiple disciplines at a science-oriented company. At Waterplan you will have the chance to work at the forefront of our industry and you will be working with world-leading experts in water.

We are a dedicated and talented team and have ambitious growth targets planned for the next few years. If you are interested in the Climate Tech sector, you have an entrepreneurial spirit and a lot of drive, we want to get to know you! Owns the relationship with our customers, looking to understand and fulfill their needs and expectations supporting their journey through Waterplan. 

About your core focus:

The CSM at Waterplan owns the relationship with our customers, looking to understand and fulfill their needs and expectations supporting their journey through Waterplan. This hiring will be a key player in our long-term strategy. Success to us means that our customers are receiving massive value from our product and continue to renew on a recurring basis. This role includes responsibilities for Customer Success activities (onboarding, integration to client data, adoption, advocacy, retention, etc.)

Some things you’ll enjoy tackling:

• Build trust with key stakeholders and Executives from your customer's portfolio while being the main point of contact with them

• Ensure a delightful end-to-end customer experience, building a solid & human relationship with our clients and striving to understand their motivations, business and needs to ensure customer retention

• Onboard customers to the platform and help them understand how to get the most out of it.

• Represent our customers internally by providing feedback on how to improve our platform and services

• Work side by side with the rest of the team assigned to your assigned customer's accounts. You will be the main point of contact both internally and externally

• Establish a fluent relationship with the Water Advisor and Water Associate for the sites you are working with, helping them get the information needed from the customer to provide a good assessment, making sure Waterplan is focusing where the client expects, and ensuring the delivery is on track and aligned to the expected use case

• Establish a fluent relationship with Sales to ensure account strategy is in place and running smoothly, provide insights and opportunities to grow the account, and coordinate hand-off, providing the customer with a “One-Company” experience. 

• Stay atop of new features, understand how these affect the clients, and be able to provide insights and updates.

• Coordinate with the assigned team to ensure the platform is ready for delivery.  

• Contribute to measuring the Customer Success KPIs and metrics.

The superpowers you’ll add to our mission: 

• Proficient in English (both written and spoken). 

• You are a warm and welcoming person, a problem solver by nature, and have a collaborative spirit

• You have outstanding communication skills, both written and verbal. You should feel comfortable presenting to C-suite/VPs/Directors.

• Ability with Google Suite (Spreadsheets/Presentations/etc.)

• Extremely organized — you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record.

• Experience working in enterprise-level customer-facing work.

• You love building relationships and enjoy learning new things. You’re excited by the challenge of learning a new space.

   

At Waterplan you’ll enjoy 

• Our Mission. We are building something big, you will be part of an ambitious and impactful company, focused on achieving one of the major global sustainable development goals 

• Our Spirit. We are creating something that has never been done before. The entrepreneurial spirit of our team is driving a profound transformation of the water sector

• Our Team. Our team is our most valuable asset. Waterplanners bring together three worlds: technology, water and science. They are distributed all over the world, bringing their unique perspective to solve complex water resource challenges 

• Our Values: Think Long Term, Iterative Excellence, Thoughtful Discussion, Make Others Successful.

Join us in our exciting growth and pursue a rewarding career with All Covered!

Position Objective

All Covered / Konica Minolta has multiple opportunities for growth minded IT professionals.

The ideal candidate possesses an enthusiastic personality capable of thriving in a fast-paced dynamic environment, is passionate about providing an outstanding support experience for our clients, and enjoys continuously learning and growing in their career. We seek team members who are focused on providing excellent customer service, a hunger to get their hands on multiple Infrastructure technology environments, and can resolve issues related to desktop, server, solutions, and application technologies.

Essential Job Functions

• The Service Desk Support II agent applies customer service and technical knowledge to assist clients with computer and system issues.

• Listens and seeks to fully understand client requests to exceed expectations of service

• Conducts research, system administration and troubleshooting to understand our clients' infrastructure needs

• Utilizes company provided training, tools, mentors, and ongoing learning to resolve issues and expand skills

• Ensures response times are quick and effective to appropriately resolve requests

• Tracks and documents in our ticketing system and builds a knowledge base of client environments

• Communicates progress updates to clients and internal team members that have been or may be affected by the issue

• Coordinates referrals to technical, professional, or service personnel depending on the repair, training, service, or software issue

• Follows up with clients when the issue has been resolved and documents the success in our ticketing system

• Completes projects and tasks as assigned by management

• Actively participates in learning and is a self-advocate for promotion opportunities

Competencies (Knowledge, Skills and Abilities)

• Demonstrates strong problem solving instincts

• Highly detail oriented

• Works well under direct supervision

• Strong verbal and written communication and listening skills

• Knowledge of systems and applications used to support a call center environment

• Basic to intermediate knowledge of general computing in a company infrastructure

• Current desktops, laptops, servers, and networking

• Current Windows Desktop Operating Systems

• Windows Active Directory (User Management/Administration/Group Policy)

• Common desktop applications including Microsoft Office Suite

• Common TCP/IP services including HTTP, FTP, DNS, and DHCP

• Handles basic issues and problems, then refers more complex issues to higher-level staff

Experience, Educational Reqts and Certifications

• High school diploma or equivalent required; bachelor's degree preferred

• 2+ years of IT support experience; 3+ years customer service with demonstrated IT knowledge may be substituted

At least one of the following industry certifications are preferred (demonstrated relevant experience may also be considered):

• ITIL Foundations v3+ preferred

• Call center and/or internal helpdesk experience preferred

• MTA: Microsoft Networking Fundamentals, Mobility and Device Fundamentals, etc.

• CompTIA A+, N+, etc.

• MCTS: Windows Server 2012 R2/2016/2019

• 1 Core Exam towards MCSA Server 2012 R2/2016/2019

• MCTS: Exchange 2013/2016/2019

• 1 core exam towards MCSE: Messaging (Exchange 2013/2016/2019)

• MCITP: Office 365 Administrator

• Cisco Certified Network Administrator (CCNA)

• Apple Certified Technical Coordinator (ACTC)

• Other advanced certifications may be substituted in lieu of the above

Konica Minolta Offers:

Outstanding benefits package (including medical, dental, vision, life insurance)

Tuition reimbursement plans

Generous holiday and paid time off schedules

Ongoing professional development training

Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice  for motivated IT professionals interested in a stimulating and progressive work environment.

With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

LiveStories is a venture-backed company on a mission to build technology solutions allowing Governments to assist their community at scale. FORWARD, the technology platform connects businesses and people to national, state, and local resources in one place. 

Local municipalities, including cities, counties, economic development corporations, and chambers of commerce, are utilizing FORWARD to provide resources and economic resiliency to local businesses and communities.

Our fully remote team works hard, but we fully embrace the advantages of this new paradigm. We work autonomously, collaborate asynchronously, and take ownership of our work. 

The Onboarding & Trainer Manager delivers an exceptional onboarding experience for new hires joining FORWARD while providing continuous training to the Operations Team.

The Onboarding & Trainer Manager should have a passion for creating and delivering employee focused experiences and should be prepared to thrive in an ambiguous and high-growth environment, working with multiple stakeholders to improve processes, tools, and train FORWARD employees.

The Onboarding Manager will help to drive process improvements to elevate the experience for our hires and cultivate relationships with both new hires and veteran employees.

Working cross-functionally, this inidual will participate in the assessment and evaluation of current onboarding practices, the redesign, and implementation of new training processes and the continuous improvement of training and development projects across the Operations Team.

The role will work closely with Applications Services and Program Management teams to ensure new programs are understood and proper training materials are built to effectively communicate to team members. In addition, this role will collaborate with the Call Center Manager to provide comprehensive training materials for frontline employees to be used in Zendesk’s knowledge center for continuous self-help.

Key Position Responsibilities

●      Train all new hires to the Application Services Team for their respective roles and familiarize them with the FORWARD Platform

●      Lead train-the-the-trainer and/or training classes for relevant topics as needed to demonstrate proper training approach and set standards for new program launches

●      Create a standardized  onboarding process and training materials for all Application Services employees.

●      Collaborate with stakeholders to identify and lead opportunities for process improvements to increase efficiencies across the entire onboarding experience

●      Cultivate a high touch and inclusive onboarding experience that engages new hires and acclimates them to our core values and processes

●      Partner with various SMEs, Managers, and Program Managers to drive content development and training materials

●      Work closely with Client Services to ensure proper training is provided for new program launches

●      Train and assist Managers and Team Leads in engaging and re-training underperforming employees

●      Support the Director of Application Services on ongoing projects and strategic initiatives

●      Perform additional duties as required

Required Experience and Competencies

●      Minimum of 2+ years of management experience in an onboarding and/or training environment. Experience at a high growth, fast paced, or start up company is a plus

●      Experienced developing engaging training content materials with ability to perform classroom training, in-service training, and/or virtual training

●      Experienced in developing training assessments that measure the skill of a user before and after training is preferred.

●      Skilled at learning proprietary CRM systems and training employees on the system.

●      Bachelor’s degree or equivalent education, training, or experience

●      Excellent problem-solving, organizational, analytical, verbal, and written communication skills

●      Strong project management, decision making and time management skills with the ability to manage multiple projects/duties

●      Strong communication, listening, and comprehension skills

●      Ability to understand and communicate material and provide instruction to others

●      Ability to adjust priorities and manage time wisely in a fast-paced environment

●      Ability to create, update, and manage training materials and standard operating procedures

●      Excellent written, verbal, and interpersonal communication skills. Bi-lingual skills are a plus

●      Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

●      Proficient in Zendesk

●      Legal eligibility to work in the U.S.

We are an equal opportunity employer and value ersity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Fully remote position
• Unlimited PTO
• 100% employer paid medical and dental insurance
• Stock Options
• 401K Plan

Greece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job! We can help you make this happen, we can offer you a job in an ambitious and flexible company in which you are able to help customers with their questions. Further you will be experiencing the way of living in Greece, you can try the traditional cuisine, enjoy the weather and visit the hotspots. Sounds like an opportunity for you check out this position!

For a Energy and Telecom supplier in The Netherlands we are looking for a Customer Service Agent who speak either Flemish or Dutch with English.

In this job you will help clients with questions or problems through multiple channels. These questions relate, among other things, to changes to customer data, contracts, inquiries about invoices.

Phone

Inbound communication – all questions from existing clients:

• Financial questions

• Final invoice

• Collection

• Online services

• Meter readings

• Moving/cancellations

• Mutations

• Making calculations

• Sell contracts to new clients who contact the company to understand more about the different types of contracts, prices; ...

• Cancellations

Outbound communication

• Further follow up of the client’s case, obtaining additional information or providing solution based on the case

• Call back the client in case of request for additional information.

Via mail

Via app:

• Live chat

• Call me Back

Social Media

• Twitter

• Facebook

• Facebook Messenger

• Native Dutch

• PC skills (experience with working with computer systems)

• Very good written skills (good structure, extended vocabulary)

• Good logical and analytical thinking

• Paid training

• Fun, people-oriented call center

• Market-based basic salary

• Growth opportunities

Work from home (Greece)

We are building a Cross-chain messaging and interoperability protocol for digital assets and identity. Our goal is to enable broader use cases across verticals (Data, Settlement, Transactions, Authenticity, NFT arbitraging/settlement, proofs, access, multichain interoperability )to solve liquidity problems, access, and compatibility.

We are an international team based in NYC, Berlin, and Kyiv, building together in the blockchain space since 2014. This role is entirely remote.

As the Web3 Community and Social Media Manager, you will have the opportunity to build our community from the ground up. You will be responsible for developing the relationships that drive our product and growth over the coming years.

What you’ll be doing

The main responsibilities of the Community and Social Media Manager will be to scale and manage our community, execute high-impact content & communication campaigns to increase awareness and activation efforts, and support our existing and future community of developers, creators and supporters to ensure the highest customer success.

Some topics will include:

• Manage and moderate Rarify's online and offline community and channels: Be the first point of contact for our community.
• Engage with our community: Keep things interesting for the Rarify community. Leverage Twitter, Discord & Telegram AMAs, online and offline workshops, gather.town, and other tools to keep users engaged and updated on Rarify.
• Educate / onboard new users and answer product questions: Support and teach the community about our product and its features. Escalate requests to the product and partnerships team as needed. 
• Deliver Multi-Channel Campaigns: Identify, define, and execute the best social media and content strategy to amplify marketing and communication campaigns based on Rarify's ideal customer profile.
• Content and Marketing Distribution: Own and develop social media process including content production, messaging calendars, and brand/product positioning, ensuring Rarify is appropriately and effectively placed across all platforms while engaging with followers.
• Content Creation: Create written and visual content for newsletters, social media, and blog posts.
• Marketing Analytics: Set, track, analyze and report on key marketing KPIs, driving insights for Rarify leadership to optimize its content and marketing endeavors.
• Growth Experiments: Ideate, develop, and execute innovative growth experiments to increase the acquisition and retention of Set asset managers and investors.

What we can offer you

• A dynamic and highly collaborative founding team of ex-Mastercard, Shutterstock, and Spotify employees
• Remote (EMEA, US)
• Level: Mid-Senior
• Full Time
• Competitive Salary
• Vesting token allocation

• Good understanding of blockchain technologies, the cryptocurrency market, exchanges, wallets, and crypto natives
• Experience in content creation, management, and community development
• Excellent verbal and written communication skills, with the ability to easily establish a dialogue

Sourcegraph is hiring a remote Technical Customer Support Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Sourcegraph - Advanced code search.

At WhatConverts we innovate and initiate! We are a dynamic SaaS company who offers a comprehensive lead tracking solution for marketers - one place to track ALL leads. The Customer Support Manager at WhatConverts drives operational performance across the Support Department by overseeing an effortless customer experience by a team of highly rated Support Specialists.   

This is a fully-remote, full-time position (40 hours per week). Candidates are ideally located in the USA, or +/- 3 hours of EST time zone.  

• Oversee all Support requests (tickets, calls, chats, etc) to ensure continuity and accuracy in technical responses, while also acting as the last point of contact for escalated customer complaints or grievances
• Maintain and improve Support operations by monitoring department performance; including identifying/resolving problems, providing necessary continued training/education, and developing action plans
• Implement systems to continuously improve existing team processes and drive operational efficiencies on the team
• Integrate with C-Suite to both provide and receive information relevant to the WhatConverts customer experience
• Ensure frequently asked questions influence the creation of Help Documents as needed, as well as ensuring Help Documents are updated for accuracy as changes to the WhatConverts platform occur
• Host weekly Support Meetings to ensure fluid communication within department

• 3-5+ years of direct experience managing a Customer Support team; ideally within in the SaaS space or an equally technical industry
• Expert experience with Zapier, CRM software and/or B2B SaaS software
• Solid foundation of HTML/JavaScript knowledge
• Strong knowledge of Google Analytics or similar web analytics experience
• Proven experience implementing automation processes that maximize and streamline results

• Remote first company - we believe in breaking down barriers of bureaucracy and empowering our remote team members to work agilely to accomplish more in a shorter amount of time
• Immediate impact -  the moment you join our team we hand you the reigns to work on projects independently and make a direct impactO
• Health/Wellness - we offer medical, dental, and vision insurance… with WhatConverts covering 100% of the premium for inidual coverage plans! WhatConverts also covers 100% of the cost of LTD/STD/Life Insurance premiums!
• Employee Assistance - we know everyone needs a hand once in a while, which is why we cover 100% of the cost for an Employee Assistance Program (EAP) with several offerings - including counseling, legal, financial management, and travel assistance services.
• Time off - in addition to paid holidays, WhatConverts offers competitive PTO plans that continue to offer greater rewards to long-term employees
• Diversity and inclusion -  our workplace is positive, supportive, and inclusive and we ask all new hires to bring that same approach

• Learn about our team
• Read about what makes us different or watch a product overview
• Read our reviews on Capterra and G2

WhatConverts is an equal opportunity employer. We recruit, hire, pay, and promote without regard to gender, race, sexual orientation, age, religion, veteran status, physical/mental abilities, or any other identities protected by law.

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

What you’ll do:

• Responsible for the day-to-day configuration, support and maintenance of our Zendesk account, as well as other customer support tools, to advance the Support Team in its ability to provide outstanding customer experiences
• Act as a point of contact for day-to-day operations within our support tools, notably Zendesk, working through feature requests, updates, and maintenance of our accounts
• Play a critical role in the success of Customer Support Operations by working with members of the leadership team to analyze and find opportunities to leverage our support tools and find opportunities for efficiency and improvements
• Support the creation and socialization of meaningful customer insights through support data and reports to improve operational efficiency and influence the future of our product and services
• Collaborating internally and with our cross-functional teams to ensure excellent experiences for our customers 
• You have both customer service experience and knowledge of the support process, with a strong interest in operations and a knack for optimizing how we support our customers

If you have some or all of the following, please apply:

• 2+ years of experience in customer support
• 1-2 years of Zendesk or similar Help Desk administration experience
• Excellent analytical, collaborative, and creative problem-solving skills
• A data whiz who can turn customer insights into strategic recommendations through reports and presentations
• An understanding of product development process and cycles
• Outstanding written and verbal communication skills, with a unique ability to collaborate across erse audiences - is equally comfortable problem solving with engineers and communicating solutions to coaches and members
• You are a strong executor who is highly organized, knows how to prioritize, and is not fazed by the pressure of having a lot to do

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 
• A competitive compensation plan with opportunity for advancement
• Medical, dental and vision insurance
• Flexible paid time off
• Per year: 
• All federal/statutory holidays observed
• 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
• 5 Volunteer Days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks 
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

We are dedicated to building erse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

At BetterUp, we value your privacy. Your personal data will be processed in accordance with our Privacy Policy. If you have any questions about the privacy of your personal data or your rights with regards to your personal data, please reach out to [email protected]

#LI-Remote

TCGplayer promotes and drives growth of our products and services by connecting a global community of millions of buyers with tens of thousands of retailers in a $25B global collectible hobby market.

The Marketing Department promotes TCGplayer as a brand and drives sales of our products and services. The department is responsible for the long-term planning, strategy and direction of creative and digital campaigns and projects across multiple channels (internal and external) supporting company OKRs. Marketing serves as brand stewards by enforcing and evolving content voice and visual brand standards across the company. 

As the Senior Influencer Coordinator, you will tirelessly expand the reach of TCGplayer across the industry by inspiring community members to become TCGplayer brand ambassadors. You will identify and recruit partners to grow referral traffic to TCGplayer properties. You also will collaborate with partners to build customized ‘pay for performance’ programs to grow referral revenues at TCGplayer. To recruit and grow these relationships, you will develop, lead, and execute influencer marketing strategies, campaigns, and partnerships. A key aspect of this role is identifying social media influencers to negotiate pricing, terms of contract, and other partnership-specific details. You will keep a keen eye on daily, weekly, and monthly metrics with a focus on overall company goals and market research to understand and communicate emerging trends to leadership.

As the Senior Influencer Coordinator, you will work closely with cross-functional TCGplayer teams including Marketing, Product, Seller Growth and Success, and Customer Experience to coordinate and grow TCGplayer’s external partnerships.

You will report to the Director of Partnerships. Key activities include: sales/business development; account management; relationship building. In addition to bringing onboard a variety of content creators, influencers and brand ambassadors, the Senior Influencer Coordinator is responsible for both maintaining as well as growing those relationships. 

• Identify, recruit, onboard, and expand partnerships that grow the referral revenues at TCGplayer across TCGs, Comics, Sports Cards, and new verticals
• Build a community of influencers and partners by supporting and responding to questions in a timely manner
• Solicit and provide feedback from influencers and partners to facilitate new features and functionality on the TCGplayer platform
• Engage with the general public and community groups to evaluate needs that are not being met 
• Organize negotiations with influencers and partners to facilitate exclusive and preferred relationships with a strategic edge
• Source, evaluate, and pitch strong partnerships with social influencers and content creators in various verticals including TCGs, Comics, Sports Cards, Video Games, etc. 
• Identify and cultivate new communities of influencers as well as new vertical expansion opportunities to reach company goals and extend TCGplayer’s influence 
• Maintain a reporting schedule that includes baseline metrics as well as intuitive analytics that explore emerging trends and opportunities
• Discover new ways to innovate, expand, and enhance our influencer marketing approach, with a focus on global trends 
• Monitor influencer content to ensure TCGplayer brand messaging
• Work closely with the Finance team to organize, implement, and resolve affiliate payments 
• Coordinate with Marketing, Web Development and Legal teams for brand consistency
• Represent the organization in a variety of public settings and industry events to increase awareness of our product and opportunities to collaborate 
• Monitor and report on trends in the industry and on social media to the Marketing and Product Development teams 
• Develop and implement community outreach activities and programs 
• Maintain knowledge of integrated products
• Work well in a fast-paced environment with time sensitive deliverables
• Track, analyze and report on metrics around participation, sales, conversion, views, comments and online interactions
• Provide recommendations on how to improve outreach, engagement and conversion
• Perform market research and analyze the opportunities for future partnerships
• Provide input on the terms of affiliate contracts as they pertain to inidual influencers
• Brainstorm and execute affiliate marketing promotions
• Empathize with influencers, content creators, and the global hobby and gaming community
• Some evening and weekend work may be required (for travel, launches, etc.)

• 3-5 years of experience in the influencer industry (Comics, Sport Card and TCG preferred)
• An understanding of online marketplaces, affiliate marketing and advertising
• A passion for sales, account management and relationship building
• Ability to identify, sign-up and grow business partnerships that add value for all parties
• Excellent interpersonal communication and presentation skills, with the ability to present and communicate information in a clear and professional manner to erse groups and target audiences
• Proven analytical and problem-solving skills
• Strong data analysis skills to help identify emerging trends
• Proficient in Microsoft Office products, including Excel
• Ability to maintain flexible work hours. Work hours are mostly consistent, but require some flexibility around release schedules
• Excellent organizational skills with the ability to handle multiple, high priority projects with a keen attention to detail

Our benefits program is one of the most flexible and progressive in the country. Plus, benefits start on day one, so you have everything you need to make a stress-free transition to life at TCGplayer.

• Comprehensive medical insurance with a variety of plan options to suit your needs
• Free therapy, counseling and mental health services in additional to medical plan
• Dental insurance
• 100% company paid employee vision insurance
• Unlimited Paid Time Off (PTO) 
• 100% company paid short term and long term disability
• 100% company paid Family Leave
• 401k plan with up to 4% match 
• 100% company paid life insurance, additional coverage available 
• Paid trips to work with remote teammates 

TCGplayer is an Equal Opportunity Employer and does not discriminate against any employee for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

TCGplayer is the largest marketplace for trading card games in the world, with nearly 1 billion dollars in sales. Founded by Chedy Hampson & Ray Moore as a digital media platform within the collectible hobby space, we have grown from our initial roots working inside Syracuse-based hobby stores selling comic books, sports cards, CD’s, collectible cards, action figures, and tabletop games, into an expansive eCommerce marketplace that connects a global community of millions of buyers with tens of thousands of retailers. TCGplayer maintains the largest authoritative database of historical and current prices for the most popular trading card games, and this data powers and connects an entire industry of publishers, buyers, sellers, influencers & developers.

We have been ranked amongst New York State’s 50 best employers and Fortune.com’s top 100 companies for women in the U.S and certified a Great Place to Work by our employees 5 years in a row. Our entire team prides itself on creating a culture that fosters camaraderie, embraces ersity, and exudes passion. We believe every team member contributes to our success.

With the largest marketplace for collectible card games, in-store tools for local gaming stores and industry leading fulfillment center to deliver products from sellers to buyers, we bring our innovative technologies and customer focused approach to the $25B global collectibles hobby market. 

Customer Support Specialist

at Higher Logic

US-Remote

Company Description

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with erse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that ersity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.

Job Description

Higher Logic is seeking a Customer Support Specialist to join our Customer Services & Support team. This key team member delivers first-tier application support, and handles the initial research, troubleshooting and resolution of customer issues.

The successful candidate is technology-literate, loves detective work, relentlessly pursues the full answer and is able to see the connection between different pieces of software or technology components. This person must also display a positive, proactive ‘customer-first’ approach, and is adept at conveying difficult concepts in terms that a non-technical user can appreciate and understand.

The Customer Support Specialist demonstrates exceptional customer service and organizational skills, and handles multiple priorities and responsibilities. Finally, applicants must also be self-directed, able to learn independently, and possess good time and task management skills.

Qualifications:

• Bachelor’s Degree or equivalent technical training and professional work experience.
• 2-3 years of recent technical customer service experience.
• Basic knowledge of standard web technologies, browsers and web applications.
• Excellent analytical and troubleshooting skills.
• Possess strong time and priority management skills and is able to meet and manage deadlines.
• Exceptional verbal and written English communication skills.
• The preferred candidate will also be familiar with contact center ticketing and service systems.

What you’ll earn:

• Competitive compensation.
• Comprehensive health benefits package.
• 401(k) plan with employer match.
• Healthcare and dependent-care flexible spending account.
• Company short-term and long-term disability insurance.
• Company culture that recognizes its employees.
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
• Significant advancement opportunities for outstanding performers.

EEO Disclosure

Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Enerflo is seeking a Partner Success Manager to join our growing Partner Success Team! The Partner Success Manager’s job is to help new and existing partners grow and become more efficient by utilizing existing Enerflo functionality. They also must retain existing accounts (Partners), by identifying the value partners receive from Enerflo and ensuring their ongoing satisfaction, success and growth.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for your partners
• Consult partners on best practices to help them streamline partner’s business processes to grow
• Develop best practices to share across partners helping them best leverage Enerflo’s full functionality
• Coordinate with Product, Development, Onboarding, Support and Sales Departments to ensure partners needs are being met

QUALIFICATIONS

• Solar industry experience preferred
• SaaS experience preferred
• Ability to work in a fast-paced environment
• 2+ years of experience managing accounts
• Accountability and personal organization are essential
• Great communication skills, a self-starter, and able to work across and within multi-disciplinary teams
• Confident, articulate, and engaging, with great relationship-building skills
• Travel up to 25% of the time

Benefits

• Unlimited PTO
• Competitive salary and comp plans
• Awesome culture with growth opportunities
• Fast growing company
• A lot more coming...

Enerflo is THE platform for the Solar Industry, purpose-built for Installers/EPCs and Sales Dealers to deploy more solar through sales and business automation; ultimately lowering the cost of solar through platform efficiency. Installers rely on multiple tools from lead to install; Enerflo connects them all together in one, cohesive sales and install platform. Unlike other platforms, Enerflo is truly open, with the most integrations of any solar platform on the market, so installers and sales dealers can connect their favorite tools, refine their processes and provide a superior experience for solar buyers across the U.S. Enerflo is the backbone of some of the top solar providers, powering over $4 Billion (and growing) sold revenue, and can be relied on to deliver one connected flow, from lead to PTO.

SketchDeck is building the model for the next generation of creative agencies. Through a combination of technology, partnership, and a global talent community, SketchDeck gives marketers access to quality creative on demand. We work with clients from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.

At SketchDeck, our global community is united by our values. Together we commit to:

• Work as a team
• Push boundaries
• Act with humility
• Take ownership
• Have heart

As a remote-first company, these core values serve as the operating principles for our daily behaviors. They are more to us than a few feel-good mantras. Being a SketchDecker means you hold yourself and others accountable for the preservation and progression of our culture.

SketchDeck is looking for a Senior Client Success Manager / Account Manager to join our team! You will play a key role in building trust-based, strategic relationships with our most important clients and ensuring their long-term success and growth. You must be based in the US and available to travel to clients as needed (estimated quarterly).

You will report to the Director of Business Development.

In this role you will be responsible for:

• Building strong relationships with decision makers - Our clients are the marketing teams of US-based, B2B companies, mostly in the tech industry. The decision-makers on these teams range from marketing directors to VPs of marketing. This role focuses on developing and maintaining close relationships with these marketing leaders.
• Client Service and Communication - Serve as a regular point of contact for clients’ strategic and account questions, lead monthly client calls, send account reporting and handle resulting follow-up questions and communications. You will also be expected to take the lead on challenging client situations with guidance from the Director of Business Development.
• Account Strategy – Lead successful client programs by developing effective strategies and tactical plans for achieving client goals. Provide new, innovative ideas for clients to drive the overall relationship strategy. Serve as the go-to resource for clients’ product and process knowledge and collaborate with our Project Managers and Design Directors. to help them deliver the best possible experience for the client.
• Pitch Process – Work alongside the Business Development and Creative Operations departments to pitch new projects.
• Account onboarding - Plan and coordinate new strategic account onboarding to set the account up for success. Over time, look for opportunities to automate the account onboarding process to enable scalability and rollout to smaller accounts.
• Reporting and Analysis – Provide clients with regular reporting. Identifying if there are any gaps or opportunities in clients’ current project strategy. Develop strategic program plans and present insights and recommendations to clients.
• New Opportunities – Identify, track and win large projects and growth opportunities within your accounts. Able to think outside of the box to present new and interesting opportunities to clients.
• Business reviews - Run regular strategic reviews with accounts to align on progress, build excitement, and set the team up for ongoing success.
• Account renewals - You will lead the membership renewal process.
Problem resolution - Occasionally accounts come up against challenges. This role will work with the client and SketchDeck team to identify problems, uncover the cause, and implement a fix while managing client communication throughout the triage process to preserve the relationship.

Requirements

• 5+ years in an account manager, director, or advisory position in a creative / ad agency or creative management consulting environment
• Experience collaborating across an organization.
• Experience with relationship-building and growth of enterprise accounts
• Knowledge of the creative / design / marketing delivery process and ability to hold a high bar for deliverables
• US-based (we are a remote company, so any location in the US is fine) with the ability to travel as needed

Don't meet every single requirement? We're still interested in what you may bring to our table! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. SketchDeck is dedicated to hiring people who enhance our company and culture. If you're excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the candidate we didn't know we were looking for, be it for this role or another open role in the future.

SketchDeck is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information, military or veteran status, or any other grounds or characteristic that is protected under the law.

Benefits

We pride ourselves on being a great place to work. By joining the team, you will get

• Health insurance (medical, dental, and vision)
• Stock options
• 401(k) with company match
• Fully remote working (that started pre-covid and will continue after!)
• Paid time off that grows with tenure
• Annual company retreat
• Computer hardware of your choice (up to $1500)
• $500 towards your office setup expenses
• To work with a talented team of designers, business people, and engineers!

At Health IQ, our vision is to ensure that the 1.5B seniors live their golden years better than the previous generations. We believe in rewarding the health conscious through savings, literacy, and educational tools.

We are a erse and innovative group of iniduals who thrive on big data and proven results. Our approach has enabled us to grow from roughly 200 to 900+ employees over the last year and we expect continued growth and opportunities. If you believe that being health conscious can improve lives and want to make a tangible difference through your work, then you’ll love what we’re doing at Health IQ – apply and join the team!

We are seeking ambitious service professionals to join our innovative organization. This role is right for someone who wants to showcase their skills, be recognized for their drive to succeed, and thrive in a fast-paced and entrepreneurial environment. As an Enrollment Specialist, you will be responsible for gathering data from our carrier partners, updating our internal customer management system, supporting our book of business with excellent communication, customer service and problem-solving skills.  This role will also administer a short health quiz to our customers applying for our special rate product. 

Responsibilities and Duties

• Update the company database by inputting information from each call and keeping every customer field current
• Respond to agents requests to administer a quiz
• Respond to inquiries and resolve potential client issues
• Track record of achieving measurable results
• Ability to identify root cause of problem and make recommendations
• Process policy corrections as needed

• Attention to detail
• Strong organizational skills
• Call Center experience is a plus
• High school diploma/GED required
• Strong computer skills
• Ability to work well in a team environment
• Strong sense of professionalism and discretion required
• A positive attitude

#LI-REMOTE

To make the world a healthier place, we started in our backyard. We created a health-conscious environment that allows each of our employees to reach their personal health goals. Below are a few of the employee-led programs that make working at Health IQ truly unique. 

• Career Growth

As a rapidly growing company, new opportunities for growth and development continue to become available. We believe in promoting from within, and look to reward high performing employees with new opportunities. 

• Celebration

We believe the key is to celebrate those who have improved their health rather than cajole those who haven’t. We look for employees who take this positive and optimistic view in their work lives.

• Service to Seniors

Our whole mission and vision is to serve seniors to improve their health. We want employees who believe true happiness comes from being in service to others. We call these employees Health Heroes.

• Personal Responsibility

We believe that only you can make the decision to improve your own health and no one else can do this for you. We look for employees that tend to do the same. 

• Excellent benefits

Competitive rates for our employees' costs toward medical, dental and vision insurance. We offer a 401K, and pay 100% of your life insurance benefit option! We also offer various Flexible Spending Account (FSA) benefits to meet you and/or your families needs. Only full-time employees are eligible for benefits.

• Join a Remote-first Culture

Our flexible, totally remote environment allows us to hire top talent throughout the U.S. The world has changed, and we’ve learned that being in an office is no longer the best way for our employees and our company to thrive.

Overview

VENTURE.co is a smart seamless way to optimize the business of selling alternative investments. Our Software as a Service is licensed by broker-dealers and investment sponsors to manage regulatory compliance, documents, reports, financial intermediaries, and investors -- all in one system of record. We are looking for a customer-focused, team player to fulfill a key role in delivering enterprise level software as a service technology. About the Customer Onboarding Associate Position

We're in need of a Customer Onboarding Associate to provide an excellent onboarding experience and inspire the same kind of outstanding service throughout the organization.

Your primary goal will be to onboard client products in an effective, productive, and profitable manner, while in conjunction with our Success team, contributing to client satisfaction, loyalty, and retention.

Customer Onboarding Associate Responsibilities

• Own and create processes around product implementation as the primary point of contact among our clients and the company

• Understand customer needs and work to align the product set-up and implementation processes; accordingly, this requires an understanding of client profiles and the ability to assign a tailored approach

• Be a self-motivated, self-accountable, and adaptable team player with a stakeholder mentality

• Take ownership and pride in working cross-functionally delivering timeliness and efficiency in a fast-paced, outcome focused environment

• Complete projects to update client data and documentation to current standards in coordination with other areas as needed

• Schedule and complete several customer onboarding calls for each account, following an established onboarding process, and ensure customers have completed core training, understand product value, and have implemented optimal workflows by the end of their sub-30-day onboarding

• Resolve and/or escalate onboarding issues in a timely fashion

• Act as the voice of the customer and information hub between Sales and Customer Success

• Maintain strong communication with account team members, including sales reps and CSMs, and ensure smooth internal handoffs

Customer Onboarding Requirements

• Excellent written and spoken communication

• Ability to work independently, demonstrate knowledge of products, commitment to success of coworkers and company, integrity, enthusiasm, and demonstrate willingness to get involved and make a difference

• Understand the importance of CRM tools in the communication and delivery of successful onboarding experience

• Organizational skills to connect and work with various stakeholders

• FinTech and/or financial services experience highly preferred

• BS degree in Business Administration or related field

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. 

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

As a Customer Success Executive at Paymentology you will be responsible for providing excellent service to clients in the Middle East region. 

Our main goal is to be a “trusted advisor” to our clients not just a “service provider” when it comes to payment solutions. 

You will be the go-to person for a portfolio of clients and ultimately be responsible for driving a positive experience for them. This includes building a solid relationship with them from Day One, resolving all issues either independently or with the help of internal teams, and making sure that our products are being used optimally in order to maximize success for both the client and Paymentology. 

We already have a team of amazing Client Executives who work across four different continents and now we need you! 

Paymentologists take pride in being agile and responsive - so we’ll look to you to ensure that client requests are acknowledged and resolved as fast as possible, either on your own or by coordinating with internal teams. Establishing and maintaining strong client relationships will be achieved through regular on-onsite visits, telephone/ Skype/ Zoom calls, and email communication. 

You’ll be an expert on each client’s line of business, act as their strategic partner, and identify opportunities to upsell Paymentology products to ensure continuous growth in Paymentology’s transactions and revenue. 

If you are not already you’ll soon become an expert on payment processing. With our help you’ll be able to speak knowledgeably on Paymentology in particular, be able to talk fluently about our products and technology and how they can meet clients’ needs. 

In addition to supporting our clients, you’ll work closely with our global partners (Mastercard, Visa, banks, etc), suppliers and other partners, plus internal teams like Customer Support and Tech. 

You will work alongside the New Business team during the new client rollout phase to ensure a seamless transition and positive experience for the client as they prepare to launch our product. 

As a technical system expert you will be able to troubleshoot and resolve any issues during the process of setting up new card programs. 

You will also be involved in training and educating the Support and Reconciliation teams on the specific needs of your clients. 

You’ll be front facing; navigating your way through the tough conversations, negotiations, and facilitating conflict resolution when needed while keeping in mind that top-notch service is at the heart of what we do. 

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale. 

What it takes to succeed:

• 5+ years of relevant client support and relationship management experience supporting premier/enterprise-level clients in fintech or SaaS companies. 
• Fluent English skills (written and spoken), plus local language 
• A tech-savvy brain with the ability to understand how our products tie into payment processing 
• Comfortable with ambiguity and operating in an environment synonymous with change 
• A strong sense of urgency and the ability to jump on client requests as they come up 
• A mentality of “the customer comes first” and a willingness to go the extra mile to prove it 
• Ability to travel as needed to ensure adequate on-site interaction with the client 

This is a full-time, remote contractor role open to candidates based in the Middle East region.

About Us

Our team has adapted to a hybrid work environment, and work collaboratively both in our Austin office and from home. Despite many of our team members being in different locations and time zones, we're putting in the effort to make sure that our people are connected, cared for, and supported so we can all participate in building a culture that stems from a shared purpose.

About the Role

• ● Own the client relationship in full, anticipating customer needs through a deep understanding of their business goals, and exceeding client expectations by offering imaware™ product and services solutions
• ● Work closely with the Product and Sales teams to launch, manage, and scale partnerships
• ● Proactively drive weekly/monthly/quarterly business reviews with partners to discuss performance and report on KPIs including Net Promoter Score, Customer Retention Rate, Monthly Recurring Revenue, Client Lifetime Value, etc.
• ● Work with Data & Finance counterparts to build business models and perform analyses to understand trends, provide actionable insights, and track success to ensure we are driving towards the best possible outcome

Minimum Requirements

• ● 3-5 years of professional experience in customer-facing roles as an independent owner and manager of numerous client relationships
• ● Finely tuned prioritization and organizational skills, with a track record of handling multiple tasks simultaneously, maintaining focus, and adapting to a variety of challenges and tight timelines
• ● Excellent written and verbal communication skills, particularly in detailing processes and procedures, while successfully managing expectations of various internal and external teams
• ● Ability to make thoughtful, actionable recommendations under minimal structure and direction, and quickly build consensus with internal and external stakeholders

Preferred Qualifications

• ● Experience working in a startup environment and contributing to early process creation
• ● Experience and/or extensive knowledge of health, fitness, or wellness industries

Billing Phone Specialist

Location: Remote in US

Office location: REMOTE US

SCHEDULE: Mon – Fri, 8:30am-5pm PST

Invitae is dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people! Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry, by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life.

This inidual will be on the front-lines responding to a variety of clinician and patient billing related inquiries. The inidual will be expected to work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs.

What you’ll do:

• Be well-versed in all Invitae processes and policies to respond clearly to high volume billing inquiries
• Maintain appropriate response time in various communication platforms (Example: phone calls, chats, emails, portal inquiries, etc)
• Identify issues and suggest potential improvements
• Collaborate with your team and to develop best practices to ensure we are providing the best service and experience to all customers
• Maintain an assigned schedule, and be flexible with daily schedules when business needs change.
• Effectively communicate, resolve, and document billing related inquiries
• Participate in projects that extend beyond your day to day to stretch you to think outside the box

What you bring:

• Exceptional attention to detail and organizational abilities
• Outstanding customer service/phone communication skills and ability to complete a high volume of calls
• Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done.
• Possess a strong work ethic and commitment to improving patients’ lives while being flexible and adaptable with a drive to go above and beyond
• Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment

Preferred skills:

• Bachelor’s degree
• 1+ year experience working in a client-facing role in a work setting that is heavily customer focused or 2+ years of work experience post college
• Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
• Bilingual a plus

Please apply even if you don’t meet all of the What you bring requirements noted. It’s rare that someone checks every single item, it’s ok, we encourage you to apply anyways.

Join us!

At Invitae, we value ersity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Customer Success Manager (CSM) 

We believe that a great customer experience starts with people. At Playvox, we are a customer-first organization. The Customer Success Manager is focused on securing healthy long-term adoption and relationships with an assigned portfolio of customers, as well as the ongoing growth and expansion of their accounts. This is a role for someone who is both forward-thinking, practical and has a passion for helping customers.

Responsibilities:

● Manage a full account portfolio and relationships with customers to drive long-term adoption

● Serve as the primary point of contact and manage the customer communication by proactively engaging with customers: conducting status calls, communicating via email and chat, and conducting formal business reviews with cross-functional teams

● Cultivate a trusted advisor relationship with stakeholders and executive sponsors

● Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' business needs

● Maintain overall health of accounts to ensure account success and growth

● Collaborate with the Sales and Onboarding team to assist in implementation of new customers

● Collaborate with technical support to assist in triaging customer technical issues or product questions

● Identify opportunities and drive expansion within current accounts to continue to provide

exceptional value to customers

● Conduct ongoing customer training

● Present product demonstrations

● Support customers and solve problems for specific and inidualized use cases

● Strong understanding of the Playvox platform and similar SaaS solutions within the contact center industry

● Serve as the voice of the customer to drive improvement across all areas

● Forecast revenue and meet personal quarterly and annual goals

Requirements

● Bachelor's degree in a business-related or technical field

● 5+ years of B2B client-relationship management experience in software/technology, preferably in contact center industry

● Knowledge of customer success processes and best practices

● Ability to manage multiple priorities and tasks; proven strong organizational skills in a high-

growth environment

● Ability to be a subject matter expert within the product and lead customer-facing conversations

● Ability to identify opportunities for growth and expansion and manage a sales cycle

● Excellent written and verbal communication skills

● Strong attention to detail, both written and verbal

● Full fluency in English

● Fluency in Spanish or Portuguese is a plus

Playvox embraces ersity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Title: Customer Experience Agent

Location: Remote, USA

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care from wherever is most convenient for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol HIMS . To learn more about our brand and offerings, you can visit forhims.com and forhers.com.

You’ll be a good match for the role on our customer support team if you’re excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. We’re a fun team with serious drive and are looking for someone to e in and join the hustle.

• Weekend availability required

Responsibilities:

• Respond to customer inquiries across email, phone, chat and proprietary messaging systems with excellent tone, grammar and spelling for written communications
• Resolve issues in a personalized, accurate and timely manner
• Build long-term relationships with our customers by offering advice related to products and services
• Become an expert in all things hims & hers products and offerings and maintain up-to-date knowledge in a fast-changing environment
• Complete trainings and up-trainings as-needed
• Maintain highest level of discretion when dealing with customer issues
• Strive to meet and exceed structured performance targets
• Report on customer trends and feedback
• Complete occasional overtime when needed by the business to maintain SLAs

Experience and Skills:

• 2+ years work experience
• 1+ year experience in a customer-facing support role
• Ability to balance attention to detail with efficient execution in a fast-paced environment
• Excellent problem solving and communication skills with a high attention to detail and quality
• Experience working in multiple systems and successfully navigating multiple sources of information
• Possesses a customer-first, eager-to-help approach
• Ability to demonstrate strong writing skills, spelling and grammar
• Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team
• Willingness and ability to work non-standard business hours, including weekends, evenings & holidays

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Join the Dynata team as a part-time telephone interviewer in our Virtual Call center!

*Hours of operation for this center are as follows:

Monday - Friday 6am-4pm PST

Saturday 8am-3pm PST

As a telephone interviewer you will be responsible for conducting surveys over the phone as well as recording the responses you receive with accuracy. There are NO sales or collections.

Telephone interviewers make a base wage of $11 an hour. Additionally, they can earn an extra $1 an hour if they speak Spanish or French.

Dynata offers flexible part-time hours and personalized schedules for telephone interviewers within our operating hours. Shift times may vary.

Job Requirements

• Ability to read, write, and speak English fluently
• Ability to read, write, and speak Spanish fluently is a plus
• Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform.  Typing speed of 30 wpm while maintaining accuracy is preferred.  
• Ability to sit and type for majority of shift. 
• Must be at least 18 years or older

Equipment Requirements

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other recommended requirements for this position:

• Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS
• 8 GB of RAM
• Quad Core Processor
• Most recently updated version of Chrome browser
• Ability to download software to the computer
• A personal email address capable of receiving files
• 10 Mbps download internet access speed
• Direct plug in wired access to the data connection
• Direct plug in access for power for computer or laptop
• USB or other WIRED headset with mic (No Bluetooth)
• Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection

Join the Dynata team today!

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the ersity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity

Claims Support Supervisor

Remote

The world has changed. Why hasn’t insurance?

Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.

Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

As our Claim department continues to grow, we are looking to add a dedicated Claim Support and FNOL Supervisor to our team! As a Claim Support Supervisor, you will be responsible for day-to-day operations as well as the efficiency and productivity of your respective team. You will hire, plan, schedule, and administer resources that are required to meet/exceed service and support expectations.

This is a critical role for us and our team is passionate about delivering outstanding support, and we need your help to continue to meet our customers’ home insurance needs.

A day in the life could include:

• Working with other leadership staff to develop strategies to provide the best service to our external and internal customers
• Facilitating coaching and mentoring sessions with employees regarding adherence, feedback, opportunities for improvement and enhancing job knowledge
• Maintaining accurate employee records, vacations, absences, and personal time and being timely in addressing an employee’s lack of adherence
• Handling calls and customer escalations, removing roadblocks, collaborating with others and working issues
• Ensuring accurate and timely reporting of inidual and team metrics
• Responsible for reviewing data to understand current state and proactively plan for short and long term changes
• Preparing and maintaining documentation and job aids
• Managing recurring audits to ensure adherence to compliance requirements and best practices

I’ve got the skills but do I have the necessary ones?

• 2+ years of supervising experience, preferably within the insurance space
• Understanding and experience handling property claims
• Excellent technical proficiency and experience working with tools such as Slack, GSuite, CRM systems, Excel, and beyond
• A strong track record of leading and empowering a strong-performing team
• Ability to thrive within a flexible environment with evolving priorities
• A natural communicator who can effectively work with all departments and teams at Kin

Licensing Requirements

• You will be expected to get your 620 license; Kin will provide this opportunity + licensure.

Catastrophe Requirements

• All Claims employees are expected to be available in the event of a catastrophic event. Overtime and weekend shifts required.

Oh, and don’t worry, we’ve got you covered!

• Medical, Dental and Vision Insurance
• Flexible PTO policy
• Very generous equity options and 401K
• Parental Leave
• Continuing education and professional development
• Disability and Life Insurance
• The excitement of joining a high-growth Insurtech company and seeing your work make an impact

Livestorm is hiring a remote Customer Success Manager - Intern. This is an internship position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Livestorm - Build strong relationships with your audience through webinars and video meetings.

Katmai is building the future of remote work, play, and social engagement. We make technology that brings the collaboration and cadence of being in-person to the remote workflow.

The Katmai team spans from Alaska to The Netherlands, making stops along the way. We are a fully remote team that works inside our own product; call us biased, but we think it is awesome.

Katmai was created to improve the quality of collaborating remotely. Our technology brings new life to work, play, and socializing over video and audio on your computer. We have created immersive technology that gets us one step closer to feeling like we’re in-person.

Help build the future of remote work while experiencing it in real-time.

Our primary time zone is EST, but we have found a pulse to accommodate the 10 hours of time zones that we currently span. Jobs at Katmai are fully remote, and our future off-site plans are continually evolving. At Katmai, everyone has a voice. We work in cross-functional teams, in an Agile environment.

We work inside of the Kamtai Virtual Office.

At Katmai, we think of our clients as our #1 priority. Their success is our success. As the first Customer Support specialist joining our Early Access program, you’ll be a part of our founding team to help shape our CS function from the ground up. In this role, you will help ensure our customers’ needs are met, their issues are resolved, and their overall experience with Katmai is nothing short of stellar.

Reporting to the VP of Customer Success & Operations, we’re looking for a growth-driven, results-oriented, customer-focused inidual who is passionate about emerging tech and building and leading best-in-class Customer Support functions.

We are focused on creating a erse and inclusive work environment so that all of our team members can thrive. We welcome kind and brilliant people to our team, from wherever they come.

As a Senior Customer Support Specialist, you will:

• Drive the establishment of Katmai’s best-in-class Customer Support department, develop & implement full internal SOP’s
• Serve as the first point of contact to customers through tickets, emails, chats and phone calls and lead overall ownership of the support channel.
• Ensure all customer inquiries are responded to within the designated SLA
• Become a product expert and provide technical and product support to customers; Serve willingly on behalf of our customers to test and explore product issues while collaborating with the engineering team
• Help strengthen the core set of Katmai knowledge base support articles, and educate/empower our customers to become better Katmai users
• Be a customer advocate, identifying product strengths and weaknesses based on daily customer interactions, and effectively communicate them internally
• Work cross functionally to create seamless customer escalation channels
• Create a feedback loop with the Product team to ensure that documentation reflects what customers are looking for.
• Create and organize support content that is both educational and engaging
• Recognise common complaints & identify opportunities to improve these areas
• Provide weekly/monthly/quarterly reports to VP of Customer Operations and other key stakeholders
• Be a key player in shaping the future of the Customer Success & Operations team

What you bring to Katmai:

• Minimum 3 years of customer support experience, preferably at early-stage, high-growth SaaS organizations (even better if you have built out this function before!)
• A proven self-starter: you are excited to take a lead in building out Katmai’s Customer Support functions, you can work without supervision and are driven to lead projects independently.
• Thrive on working customers to solve their challenges and problems and are comfortable communicating across all platforms
• Strong communicator (with both tech and non-tech audiences), collaborator, and team player.
• A curious and savvy technology user who is detail oriented with documentation and communication
• Strong listener with deep empathy
• Experience with building robust processes at scale
• Comfort with ambiguity: experience adapting in rapidly changing environments and contributing to an evolving CS & Sales department

Katmai is committed to offering a comprehensive portfolio of employee benefits designed to support the health and wellbeing of you and your family. Benefits vary by location and include:

• 100% Company Paid Medical, Dental, and Vision Coverage
• Vacation, Sick Leave, and Holiday Pay
• Short-term Disability and Life Insurance
• Employee Assistance Plan
• 100% Remote Work

Customer Support Representative

US

OPERATIONS – SUPPORT

FULL TIME

TREECARD

We’re harnessing the power of the people to help solve climate change by democratizing the ability to live sustainably.

Check out our first product: a real wooden debit card that plants free trees as you spend

We’re the kind of green that doesn’t wash off, and so our customers have already planted thousands of trees just by using their Treecard. Come help make sustainable living accessible for everyone.

MAKE A REAL IMPACT

As a mission-driven startup entering a hyper-growth stage, Treecard not only offers an environment for huge personal growth but an opportunity to leave a legacy we can be proud of.

We’re striving to build the largest and most engaged eco-focused community and a worldwide organization people can trust. We need people who can’t wait to jump in and help scale our impact together.

DO THE BEST WORK OF YOUR LIFE

• We’re powered by Ecosia, the search engine that has planted over 130M trees to date and has over 30M monthly active customers.
• We’ve also raised $26M to date and have a growing user base, with 40% of all sign-ups being referred by a friend or family. We are backed by EQT, Worldfund, and Seedcamp— the original investors of Transferwise and Revolut.
• We’re set up for success, racing forward, and swinging beyond the fences. We are here to do the best work of our lives, and together, we hope you are too.

THE ROLE

• You’ll be the face of Treecard to our members who have questions, problems, feedback, and compliments!
• Actively responding to inbound support requests to help solve customer problems via our email, online chat, and social DM channels.
• Championing Treecard’s mission, values, and community spirit with every conversation.
• Supporting the operations team to ensure our macros, help articles, and CRM are up-to-date and easy to use.
• Efficiently and thoroughly escalating issues cross-functionally to ensure quick and high-quality support interactions for our customers
• Collaborating with the team to test new ideas that will drive outstanding customer satisfaction.

SOUND LIKE YOU?

• You are a problem solver, willing to roll up your sleeves and jump into any situation to drive improvement and resolution.
• Your excellent written communication skills make people feel heard and take the sting out of tricky situations.
• You thrive in a fast pace work environment, love multitasking, and are able to prioritize efficiently.
• You are driven by customer happiness, ready and willing to go the extra mile to put a smile on someone’s face, and are able to quickly adapt/respond to different types of characters, even with escalated customers.
• You are a self starter with a growth mindset is one of your core personal values. You constantly seek feedback to improve yourself and those around you.
• You are watching the climate crisis unfold with real concern and looking for an opportunity to e in and make a difference
• Ready and willing to work as part of a fully dispersed (remote) team.

NICE TO HAVE

• Previous startup experience
• Previous support experience

BENEFITS

Taking Care of Your Future

• Competitive hourly rate**:** $20-30 per hour
• **Overtime Rates available
• 100% coverage for medical insurance
• 401(k) plan

Generous Time Off

• 4 Weeks PTO
• Flexible parental leave

Investing In Your Success

• Remote workstation setup
• $1000 annual Wellness and Development budget
• Regular team retreats to national parks, planting sites and nature!

Papier is a VC-backed consumer stationery brand that sells online and ships direct to customers. Papier launched over in the UK in 2015 and has been growing rapidly in the US since launching here in 2018, putting the US on course to become our largest market. Growth has been fueled by over ~$50m of venture funding to date and we are on the verge of securing Series C to help accelerate this still further.

Alongside in-house collections, Papier collaborates with upcoming artists, iconic brands and exciting fashion labels to curate its emporium of notebooks, notecards, diaries, and journals. Our mission is to invite people to uncover the possibility of a blank page.

We recently placed 8th on LinkedIn’s Top 15 UK Startups, and we are now seeking to support and strengthen our progress by building a team on the ground alongside our existing US partnerships.

We are now looking for enthusiastic remote Seasonal Customer Service Representatives to join our Customer Service team for the holidays and help Papier achieve our mission to inspire people to connect with each other more often and in more meaningful ways.

Reporting into the US Customer Service Manager, day to day you will be the friendly face of Papier and the first point of contact for all our customers. Our customer service team is based in-house and has a detailed knowledge of all of our product ranges. They work closely with our Operations and Tech team to ensure everything is running smoothly for customers and that we are proactive in our communication when there are any issues.

You’ll be a great communicator who has an eye for detail and can help customers with everything from perfecting a notebook design to tracking down their package. You’ll be willing to go the extra mile to give every customer the best possible experience.

If you are looking for a short-term role that gives you exposure to many aspects of a fast-paced startup, then this role will suit you.

What will you do?

• Provide support to Papier customers via email and live chat
• Carefully follow established procedures to ensure customers get the correct information and a speedy resolution to their issue
• Communicate with other team members, external print partners and 3PLs to answer questions and troubleshoot problems throughout the customer’s journey with us, from their first visit to our website, to their Papier package landing on their doorstep
• Collaborate with design, operations or tech when something is not working or looks incorrect
• Follow the direction of the shift supervisor to prioritize tickets based on what is in the inbox that day
• Customer questions include using the online editor to create personalized gifts for the holiday season, advising customers on how to edit their order and answering questions about the format of each of our products

Requirements

About you

You will succeed in this role if you:

● As a guide, around 1+ years experience in customer service, preferably within an e-commerce business

● A quick learner who is happy to be hands-on and is not afraid to ask questions

● Experience of working within a team to meet SLAs or KPIs and a high standard of engagement with customers

● Excellent written and spoken English

● Knowledge of Zendesk, Freshdesk, Intercom similar customer service software is preferable, but not essential

● Have a quiet working environment at home with access to high-speed internet

Benefits

What will you get?

• Salary - $18 per hour
• Generous Staff Discount
• Flexible remote working
• Friendly and fantastic team!
• 3 paid US Bank Holidays (Thanksgiving, Christmas Day, and New Year's Day)

Customer Support Specialist

Remote (US)

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories and demonstrate the unique value of earned media. Muck Rack’s Public Relations Management (PRM) platform enables PR teams to work together to find the right journalists for their stories, send customized pitches, build meaningful relationships with the media, monitor news, and quantify their impact.

Founder controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc.,G2, and BuiltIn. We value resilience, transparency, ownership, & customer devotion and infuse these values into everything we do.

We’re growing quickly, and we’re looking for an analytical and curious Customer Support Specialist to join our team and make a big impact.

As a Customer Support Specialist, you will be focused on ensuring that customers receive best-in-class service and have access to the help they need to be successful using Muck Rack. You’ll be a good fit for this role if you enjoy creating exceptional customer experiences and helping customers achieve their goals comes naturally to you.

You will work closely with the editorial, customer success, and product teams.

What you’ll do:

• Serve as a first responder for inbound communication through our site
• Answer customer questions and provide how-to help on Muck Rack’s capabilities, with a focus on reducing customer effort and furthering product knowledge
• Troubleshoot technical issues and diagnose errors online and over the phone
• Escalate and diagnose software issues; work with our product and engineering teams to solve complex product issues
• Follow site issues to resolution and customer satisfaction
• Proactively reach out to customers who show signs of user error
• Identify processes that need to be improved and evolved
• Maintain expert product knowledge of Muck Rack and stay well informed of new and existing features

How success will be measured in this role:

• Time to close
• Average time to respond within 10 minutes or less
• Number of conversations replied to

If the details below describe you, you could be a great fit for this role:

• 1-2+ years of experience in technical support; B2B and SaaS experience is preferred
• Exceptional written and verbal communication skills, with a focus on listening and asking the right questions; comfort communicating with customers via chat, email
• Can autonomously troubleshoot and perform in-depth investigations to fix a problem
• Ability to adapt quickly to changing priorities and customer needs
• Familiarity with the tools we use, including Google Apps, Hubspot (or Salesforce), Slack, Intercom, GitHub, and you learn how to use new tools quickly
• Familiarity with technical writing; writing troubleshooting and navigation steps for websites
• Attention to detail and curiosity to identify the core of issues
• Continuous learner with a desire to be the first to learn new features
• Experience working in public relations or familiarity with the industry is preferred
• Familiarity with boolean searching
• Must be willing to work one of the following shifts: 5:00am-2:00pm EST OR 11:00am-8:00pm EST

Interview Overview

Below you’ll find an outline of the interview plan for our Customer Support Specialist role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• A 1 hour zoom interview with the hiring manager
• Take-home assignment (2 hours max)
• Final interview with several members of our team

Salary

In the US, the base salary for this role is $27/hour. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Why Muck Rack?

Remote Work, Forever. We’re a fully distributed team and have pledged to remain that way forever. We offer employees a full home office setup, phone & internet reimbursement, and a monthly coworking membership. We build culture through virtual and in-person team bonding opportunities including team lunches, friendly competitions, and celebratory events!

Transparent Compensation. We offer competitive geo-neutral pay in the U.S. and review compensation at least once annually to ensure internal equity and alignment with the external market. Depending on the role, we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company. All employees are eligible for our 401(k) plan* with employer contributions.

Health & Wellness*. Muck Rack provides comprehensive health, dental, vision, and disability insurance for employees and their families. We offer two plans with 100% premium coverage for iniduals and 85% premium coverage for dependents, as well as a range of other plans. Our team also has access to OneMedical, 24/7 Virtual Care, an Employee Assistance Program, as well as FSA and HSA options. Team members have access to a quarterly wellness stipend and a free Headspace subscription.

PTO and Family Benefits. Our team enjoys 4+ weeks of off-the-grid PTO, plus paid sick/mental health days, summer Fridays, and 13 paid holidays. In order to combat Zoom fatigue and allow for deep work without interruption, we have implemented No Internal Meeting Fridays year round. We also provide up to 16 weeks of fully paid parental leave.

Personal & Professional Development. We grow talent by creating internal pathways for advancement and promotion. Muck Rack conducts bi-annual performance reviews, hosts team-wide workshops, and offers management training and leadership training opportunities. We also provide unlimited subscriptions to L&D platforms including Coursera & O’Reilly, as well as 2 additional days of PTO to dedicate to learning and development.

Culture of Inclusion. We know that erse perspectives breed innovation and help us better serve our customers. We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably.

Customer-First. Founder-controlled means we have the freedom to be nimble, highly collaborative and innovative, building forward-thinking products that enable 3,000+ companies around the world to build trust, tell their stories and demonstrate the unique value of earned media.

*These benefits are specific to US-based employees. In some, but not all, cases we are able to offer equivalent benefits to employees located outside of the United States.

If you’re excited about an opportunity at Muck Rack but your experience doesn’t align perfectly with the requirements of the role outlined here, please don’t let it stop you from applying. We’re committed to building a erse and inclusive workplace, and we want to hear from you. You may be a great fit for this role or another position on our team. We deliberately encourage iniduals from all backgrounds, including race, gender identity, sexual orientation, and disability status to apply for positions. We are an equal opportunity employer and we’re committed to a fair and consistent interview process and candidate experience.

We are looking for driven, smart and passionate people to work in a remote team environment. Our company produces insights for B2B sales organizations that help sales leaders, managers and coaches know how to coach inidual sales reps to win more deals. The Customer Success Manager develops and manages the post-sales relationship with Primary Intelligence clients. This position owns the relationship and is responsible for coordinating renewal, retention, and growth activities with assigned accounts. It is also vital that this role understand client goals to be the voice of the customer within the company.

Fully remote position

Salary range $70k-$90k

Requirements

Essential Duties & Responsibilities

• Drive Customer Success Outcomes
• Maintain regular communication with internal and external executive teams to ensure alignment and transparency.
• Coordinate and conduct quarterly business reviews.
• Maintain relationships across client executives and senior level decision makers and develop a deep understanding of their unique business to ensure Primary Intelligence meets their needs.
• Engage in frequent communication with Client Executives to ensure we are maximizing their experience and program success.
• Drive continued product engagement, including contract renewal.
• Collaborate closely with internal stakeholders including Marketing and Sales to identify potential opportunities for improvement as well as renewal opportunities.
• Formulate ongoing meeting cadence to share regular insights with each assigned account.
• Collaborate with the assigned account executive and delivery teams to ensure the growth and expansion of assigned accounts.
• Manage the success of customer’s retention and renewal.
• Develop and implement initiatives that provide continued value to the customer, ensure renewals and drive long-term account

Required Education & Experience

• 5+ years’ B2B customer support, OR sales, sales enablement, sales coaching experience
• Strong executive presence, including ability to effectively partner with and influence client executives.
• Experience with Salesforce.com or other CRM systems and tools.
• Experience networking using Sales Navigator and LinkedIn.
• Proven experience meeting or exceeding revenue or related activity goals.
• Excellent verbal, written, interpersonal and presentation skills with the ability to communicate effectively

Preferred Education & Experience

• BA/BS or higher in sales, marketing or related field
• Experience working with large complex B2B service sales.
• A high proficiency with Microsoft Office applications.

Benefits

Medical/Dental/Vision

Flexible PTO

401(k)

SettleMint is looking to hire a Customer Success Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

About City Innovate:

City Innovate is a San-Francisco based organization that provides a suite of enterprise-class products for contract writing and agile procurement. Our mission is to make the government a force for social good. We are structured as a public-benefit corporation to ensure we keep our focus not just on revenues, but also the needs of people served by the government. Governments tell us that procurement is the first step towards innovation and digital transformation, so we enable them to source technology products more strategically. We do this by focusing on people, process, and technology, by providing support and training, streamlining and accelerating the process, and implementing automation and AI/ML. Leading the company are Jay Nath, former Chief Innovation Officer for the City of San Francisco, and Kamran Saddique. In addition to our enterprise software, City Innovate also manages STIR and STIR Labs, which bring startups and academia to bear on pressing community problems. City Innovate has been working with Cities, Counties, States, and Federal agencies since 2013 to change how procurement gets done.

Overview

We’re looking for a Technical Customer Success Manager to join our small but fast-growing team and work collaboratively with our Sales, Support and Product teams. Our ideal Technical Customer Success Manager has experience with managing enterprise software, has extreme attention to detail, concisely communicates complex concepts, and is an exceptional collaborator.

What you will be doing:

• Develop an extensive understanding of City Innovate Products, their features, functions and solutions and interpret how they can be used to solve problems and create solutions for your customers
• Lead customer success with City Innovate’s suite of products through deploying, configuring, implementing, and managing customer accounts while providing white glove services
• Drive engagement and establish strong relationships with our clients so you can sell our enterprise product to cities, counties, states, and federal government agencies
• Stay current with the most recent changes to our product and educate customers on our offerings and updates
• Consult with client stakeholders to understand their business strategies and goals, as well as their objectives, to align with City Innovate solutions and deliver against the agreed success criteria
• Lead regular strategic business reviews to communicate progress against agreed success plans, address and mitigate risks and present innovation solutions
• Proactively identify opportunities and risks then collaborate closely with team members to address all issues to assure fast resolution and high customer satisfaction
• Support Pre-Sales, Drive Adoption, Increase Utilization, Up-sell and Cross-sell City Innovate Offerings, Manage Customer Health, Drive Renewals.
• Partner closely with Sales, Support and Training, Product and Engineering teams to help bridge business and technology gaps, helping customers realize the art of the possible with cutting-edge procurement solutions
• Working with CIOs, deputy CIOs, Agency Leaders, and Procurement Officials inside the government.

Requirements

• Have relevant 3-5 years' experience in a high-touch Customer Success / Strategic Consulting role (Sales or Customer Success with a Technical background is ideal)
• Have a strong sense of ownership with a bias for action and willingness to roll-up your sleeves
• Display a passion for customer success and problem-solving with a desire to go deep and become familiar with the customer’s technical and business environment then take those ideas and run with them.
• Have a high EQ who others would describe as the best collaborator and go-to person on your team.
• Value self-management, execution (over perfection), speed, and personal reliability.
• Possess a deep knowledge of Customer Success KPIs, flows, activities, and routines, managing large and complex accounts
• Have 3+ years of experience managing enterprise SaaS implementation, integration, and/or support projects
• Demonstrate outstanding Presentation and Communication Skills: Must be able to present to various persona and levels within our customer organizations
• Have experience and are comfortable working in a startup environment, probably because you’ve worked at one (bonus points if you’ve ever started/run a business before).
• Continually learn and push yourself to show what you’re capable of.
• Value the mission of City Innovate. We want people who bring new ideas to the table and care about what they are building.
• Strive to reimagine and reinvent what's possible-in your career in an environment where your work has impact and high visibility

Benefits

• $100-120K depending on experience
• Pay 100% of your medical and dental
• 100% remote
• $500 remote office setup
• We are a dynamic, erse, and inclusive workplace that respects and celebrates people of all backgrounds.

Additional Details

At City Innovate, we believe that the best technology shouldn’t be out of reach for the government. We’re a mission-driven early stage startup with real revenue, focusing on making a difference in government as a force for social good. We’re headquartered in San Francisco, but talent lives around the world, so we have a global team and emphasize flexibility in your location and schedule. We know our people are our most important asset so we offer competitive compensation, including paying 100% of your medical and dental, unlimited vacation days, $500 home office stipend, 100% remote and are committed to work-life balance

We are a dynamic workplace based on respect, where everyone has a voice and participates in decision-making, so we can solve the hard problems.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Customer Service Specialist

Job Requisition Id: 824337

General Summary:

Responsibilities

• Provide prompt, accurate, and friendly customer support. Support can include responding to inquiries regarding insurance availability, coverage, policy changes, claim submissions, and billing concerns
• Process policy maintenance request
• Follow company policies and procedures
• Maintain a strong work ethic with a total commitment to success each and every day
• Assisting with additional departmental duties as needed

Knowledge, Skills & Abilities

• Strong verbal communication skills
• Excellent customer service philosophy
• Critical thinking and problem-solving abilities
• Familiarity with Microsoft Office and Internet research

Education & Experience Requirement

• High school diploma or equivalent
• Minimum 0-2 years prior customer service experience

Our company is built on helping iniduals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

About Us

The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance – each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.

Unum is committed to working with and providing reasonable accommodations for any applicant with a disability.

As we continue to operate our business during the coronavirus pandemic, we have modified the way we recruit, interview, and onboard talent to keep employees and candidates safe and healthy.

Our CSR will assist clients with arrangements, reservations, changes, documentation needs, and miscellaneous needs.

Our Ideal Candidate:

• Becomes an industry expert and extension of our clients' needs

• Answers communication from prospective and return clients and assist them

• Supports current clients over the phone/text/email/messenger regarding arrangements, reservations, changes, documentation needs, and miscellaneous needs

• Assists current or prospective clients with questions or inquiries

Requirements:

• Ability to complete virtual training independently

• 10 days of virtual initial training = must be a self-starter

• Continued learning

• Previous customer service or sales experience

• Excellent communication, phone skills, and phone etiquette

• Basic computer skills to include experience or knowledge Zoom, email, social media, texting

• You should be professional and positive and also possess a high degree of self-motivation and have the ability to work independently in your job

• Excellent time management and administrative skills with keen attention to detail

Equipment:

• Must have a computer/PC/MAC or SmartPhone with Chrome or FireFox

• Web camera

• Must have access to wired high-speed internet

No set schedule: You determine your hours

Introduction 

Vimocity is the leading technology-enabled injury-prevention solution for the Clean Energy and Utilities Industry in the United States. We are projected to grow our annual recurring revenue by 100% this year and we aspire to become the industry standard for Musculoskeletal Injury Prevention by the end of 2023.   

We are looking for a Customer Success Associate that is passionate about supporting the customer success team in driving value for our customers.  The primary role for this position will be supporting the Customer Success Managers in program implementation, management and customer communication. The Customer Success Associate who joins our team will be comfortable in a start-up environment and have excellent communication skills.   

Why Vimocity?

At Vimocity, we believe that every inidual deserves to be out of pain and moving their best. We're a team of dynamic change-makers with a passion for developing the most effective injury-prevention solution on the market. Our mobile and web apps, backed by our expertise in movement and ergonomics, puts engaging solutions directly in the hands of our utility and clean energy customers and their employees. A mission-minded team, supportive culture, and unique growth opportunities will empower you to reach your career goals and do your best work at Vimocity.

This position is a remote position with the majority of the team residing in Seattle, WA.  Applicants outside of this locale will be considered.

What You'll Achieve

We are looking for a candidate who will thrive in a high-growth environment to join our customer success team.  Candidates in this role will be accountable for providing the highest level of customer support and service to customers.  An ideal candidate will have demonstrated the ability to support customers both through administrative assistance and finding solutions to customer needs. We'd love to hear from you if you have a drive to help others and are a team player! 

• Customer Reporting
  • Success metric and engagement analysis
  • Customer analytic dashboard management
  • Program and workshop survey entry and analysis

• Customer Management
  • Meetings and creating and tracking action items (note-taking)
  • Presentation deck creation and template management
  • Deliver program resource and communication requests
  • Facilitate distribution of customer materials

• Customer Support 
  • Answer support tickets that come through the Vimocity help desk
  • Respond to direct customer requests that come via email or  meetings with the Customer Success Managers
  • Create customer support response rules based on FAQs

• Internal Communication 
  • Cross collaboration with other teams on a consistent basis
  • Owning and managing internal CS initiatives and projects
  • Being the voice of the CS team to other Vimocity teams

Your Core Attributes

• Detail Oriented
• Excellent written and verbal communication skills
• Ability to prioritize effectively
• Problem-solving skills
• Analytic skills
• Tech savvy

This opportunity is for someone who wants a career in customer success in a start-up environment. 

Compensation: Base Salary,  Plus Commission 

• Dental
• Vision
• Health Insurance
• 401(k)

Application

• Why you are the best fit for this role
• Why do you care about positively impacting the lives of others through movement health
• Why you are interested in being a part of the Vimocity Team

We strive to provide a hiring experience and work environment in which all people know they are equally respected and valued. We value what makes you unique, and we'd love to see what you might add to our team.

WithinReach builds pathways to make it easier for Washington families to navigate complex health and social service systems and connect with the resources they need to be healthy and safe. We strive to create healthy, equitable, vibrant communities where all families have the opportunity to thrive. We believe that we can only do our jobs well by learning about the people we serve, and by seeking to reduce the barriers that create inequalities.

As part of our Coordinated Access Team, the Care Coordinating Specialist on the Care Connect Team connects Washington families and iniduals that are impacted by COVID-19 to immediate services in order to quarantine and isolate safely and prevent the spread of the virus in the community. By handling outbound calls for assistance, Care Coordinating Specialists serve as a conduit between families and resources via the Care Connect Regional Hubs. Care Coordinating Specialists will provide information and education on COVID-19, local community resources, answer questions, and provide connection to food and financial assistance. The Care Coordination Specialist (Care Connect, Coordinated Access) position will report to the Supervising Coordinator (Care Connect, Coordinated Access). 

Responsibilities   

• Be the point of contact for families and iniduals through phone, web, text, or email for Care Connect Services
• Provide COVID-19 education (quarantine/isolation guidance, vaccines, etc.), program information, resource connection, and/or follow-up support to clients including but not limited to COVID-19 symptoms, food and supply deliveries, and financial assistance requests 
• Support people to identify what they need to be able to safely isolate themselves from others  
• Complete and track client interactions and deliver resources in an online client management system 
• Provide friendly, informed, and responsive customer service 
• Facilitate financial assistance including communicating and working with clients’ mortgage lenders and landlords/property managers to obtain required documentation  
• Manage client caseload efficiently to ensure that clients' needs are met by completing regular, timely follow ups with all clients 
• Meet deadlines for document submission for financial requests   
• Support staff and program training 
• Support with internal and external shadow shifts for our Care Connect work  

• 1-3 years of experience working directly with low-income families or within the context of a social service field or familiarity with Washington State programs related to food, health and financial assistance 
• 1-2 years of relevant customer service experience 
• Bilingual in Spanish or other Language and English (Preferred) 
• Multicultural, Preferred 
• Lived experience, Preferred

Salary & Benefits: $24.05 Hourly Rate (+$2/hour differential for bilingual candidates),  40 hours/week (may include weekends), non-exempt. Excellent benefits include fully paid medical coverage, vision and dental for employees and generous coverage for spouses, partners and dependents. Paid time off and monthly stipend for internet provided.  

Work Location: This position will work remotely. Care Coordinators must be residents of Washington State. Submissions from candidates living outside of Washington will NOT be considered.

Home office: Located at 155 NE 100th Street, Suite 500, Seattle, WA 98125.

Proof of COVID-19 vaccination is required prior to employment. As a public health non-profit that receives funding from several state agencies, all employees are required to be fully vaccinated against COVID-19. If hired, you will be required to submit proof of vaccination. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

WithinReach supports inclusion and ersity in all its forms. We strive to create a safe and open atmosphere. We commit to listening to, representing and embracing erse perspectives and experiences in all we do.

WithinReach is an Equal Opportunity Employer. We seek to provide equal opportunity for all persons without regard to race, age, religion, gender, gender expression, marital status, sexual orientation, military status, national origin, or any other characteristic protected under the law. People of color and members of the LGBTQ community are strongly encouraged to apply. We are dedicated to cultivating a erse workforce that serves and reflects our community.

All your information will be kept confidential according to EEO guidelines.

Oracle Functional Analyst Support

Must have Oracle Financial Systems (OFA) Experience and Oracle Cash Management experience

Basic Qualifications

• Must have a strong functional knowledge of the Oracle e-Business suite in a multiple organization and multiple set of books environment.

• Experience working with Oracle Financials supporting more than two of the following applications: General Ledger, Cash Management, Account Receivables

• Experience in designing Oracle Financials in EU countries and meeting statutory requirements

• Experience with low-level ad-hoc query tools (Toad, SQLPlus) and a working knowledge SQL queries

• Experience analyzing data and translating business requirements into technical specifications

• Experience in engaging Oracle Support to research and resolve issues

• Experience with month close activities Qualifications for technical resource - Strong knowledge of PLSQL, SQL (Java is a plus)

• Experience in developing applications for EBS

• Experience with Oracle’s development tools including Toad/sql developer, reports, forms, BI publisher, Workflow Builder, and OAF

• Experience with at least one of these e-business suite applications (Accounts Receivables, OCM)

• Experience engaging Oracle Support to research and resolve issues

• AOL knowledge

• Shell/Host programming

• EBS applications performance tuning Common to both specs - Good interpersonal skills, ability to communicate effectively with stakeholders, analytical ability for root cause analysis, ownership of deliverables

• EBS R12.2

Key Responsibilities

• Good with Working with customers

• Able to understand converting business reqs and converting into technical reqs

• Someone who has worked with cross region implementations

• Identifies as functional person

• Basic SQL abilities

• Close books at end of qtr and end of year

• Oracle Cash Management

• Receivables

Voiceflow is democratizing conversational AI by making conversational assistant creation easy, collaborative, and accessible to everyone. Voiceflow is a collaborative design platform that helps teams work together to rapidly design, prototype and launch conversational assistants for any channel - voice assistants, SMS, webchat, call centre, drive-thrus, and so much more. Voiceflow is loved by over 80,000 global teams with some of the world's largest companies as customers including Google, BMW, US Bank, McDonalds, JP Morgan, Spotify, Amazon, Home Depot, Best Buy, John Hopkins, and thousands of others. 

We're biassed of course, but we think we're building one of the coolest products in the world. Put this claim to the test and try out Voiceflow's free version yourself - give it a try!

Joining a new company is one of the biggest decisions we all make in life as we're investing our most important resource - our time. At Voiceflow, we're investing our time here because we believe in an inevitable future where many of the conversations we have with brands everyday will be increasingly automated. If that's the future we're all going to be a part of, then the world needs Voiceflow to ensure the teams building these conversational experiences have great tools to craft great experiences. Think of us like the Adobe creative suite for the growing world of conversational AI. You can learn more about our vision of the future here.

We've raised $25M USD the past 2 years from some of the world's best investors including Felicis, Craft, True, Amazon, Google & CEOs of Figma, Webflow, Eventbrite, Invision, Producthunt, and more. We're a small, fast growing remote team of around 35 team members from around the world, composed of dedicated and talented iniduals with a core focus on engineering and product.

On our team, Customer Success is not just another word for sales. It's a full-cycle role that works with our most important future and existing customers to ensure that they get the most value from our products and resources.

This role is a starting CSM role where you will be responsible for helping clients get onboarded, understanding their goals, maximizing their utilization of the product, and helping them grow their Conversation Design practice. You will work with our marketing team to collaborate on product marketing strategies for clients, our sales team to renew/expand clients, our product team to advocate for and identify customer pain points, and our support team to ensure customer concerns are handled quickly.

This role will work directly with our Customer Success Lead. We're looking for someone who is a quick learner, self-driven, can use data to tell a story, and is looking to join a quickly growing team. You'll be helping define and execute the playbooks used to grow our largest accounts. You'll have the autonomy to make decisions around your clients and the space to experiment.

• Advise and assist potential customers by applying best practices to help in the implementation of Voiceflow.
• Manage the onboarding of new enterprise customers helping them find product value as quickly as possible.
• Build customer relationships through frequent engagement and communication with customers.
• Review and optimize automated customer health dashboards to proactively identify customers and users who can become champions of the product.
• Maintain high customer renewal rates. Identify customers at risk of churning and proactively engage with them to ensure they are meeting their goals.
• Be the advocate for our customers by bringing feedback on adoption barriers back to the marketing and product organization.
• Work with Account Managers to identify growth and expansion opportunities within customers you work with.
• Discover and drive the development of our expansion playbooks
• Drive customer advocacy - work with product and growth to create references, case studies, and participation in Voiceflow events.

• Relevant work or professional experience in customer success or similar role at a SaaS company.
• SaaS renewal and/or expansion experience with large accounts
• Experience creating and automating a customer experience or engagement strategy
• Experience mapping and managing multiple multi-stakeholders with different needs and motivations
• Experience with data analysis tools like Mixpanel 
• Ability to employ tact under duress when dealing with customer issues and escalations
• Strong communication and presentation ability
• Strong data communication skills, able to understand, interpret, and tell a story around a dataset
• Quick learner willing to go out of their way to learn new skills

• Work with a well-funded yet small, hard working team filled with brilliant passionate people.
• Take ownership over your work and build momentum on important projects both assigned to you, and of your own choosing.
• You choose where you work – from your home, the beach, an office, or through our WeWork global membership program.
• Bi-weekly Team All-Hands, Social Hours, team bonding games, and more. Keeping our teams engaged, even in the remote world.
• Supporting continued growth with Learning & Development and Lunch & Learn opportunities. 
• Competitive salaries, equity options, full benefits from day one, WFH equipment budget and paid development - we've got you covered! 
• Realistic company valuation that gives your equity real, meaningful upside.
• Supporting new hires by providing opportunities to participate in a Voiceflow Bootcamp where you receive one-on-one support to learn the ins and outs of our product.

Perks are nice, but perks don't make a company or inidual successful - the work does. At Voiceflow, we're building a product that can help teams work together to rapidly design, prototype and launch conversational assistants for any channel. While you're building for our customers, we're building for you. 

Voiceflow is an equal opportunity employer. We believe that our commitment to ersity & inclusion will enable us to build better digital experiences for our clients and their customers. We are dedicated to fostering a global team that reflects the ersity of the Voiceflow community. We consider employment applicants without regard to age, race, color, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status, or any other protected status.

If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.

At Voiceflow, since we are a small and mighty team - we put a lot of care and time into who we hire. We take a hybrid approach when it comes to our recruitment process. We believe in a combination of conversational-style & standardized interviews along with take-home assessments for technical positions. We will ensure there is time at the end of all interviews for you to ask any questions and will keep an open-line of communication throughout the process.

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Customer Support Engineers will have experience actively diagnosing and debugging customer tickets and will be technically curious; digging deep to find the answer to a tricky problem. CSEs will be good communicators and will be able to handle customers in both positive and negative situations. They must be able to fully drive customers through the debugging process in confident control. 

Fastly’s goal of creating the best set of tools for people who scale the internet is rooted in great support. It's a core value, and something that shapes our culture. Fastly is looking for passionate support engineers to continue our high standard of support, as well as scale and improve our support systems as we grow.

The ideal candidate should be a master of written voice, and have the technical curiosity and experience necessary to understand Fastly’s product from end to end. They’ll be working with our marketing, engineering, and sales teams on behalf of our customer base, so a passion for customer advocacy is essential. Also, no two support tickets at Fastly are alike, so support engineers will be dealing with a wide range of complex and rewarding problems on a daily basis.

What You'll Do

• Manage customer CDN configurations over email and chat
• Communicate customer needs and requirements with the engineering, product and sales teams
• Contribute to our customer facing documentation when necessary
• Contribute to the processes and policies that scale our support organization as we grow

What We're Looking For

• Recommended minimum of 2+ years of experience in customer support or sysadmin role
• Strong written communication skills and experience supporting customers via email, chat, ticketing system or phone
• Demonstrated understanding of one or more programming languages
• Demonstrated understanding of *nix environment
• Ability to debug connections using cURL, traceroute, nc or other network diagnostic tools

In accordance with applicable law, Fastly’s minimum base pay for this role if hired in Colorado is $75,000 per year. Additionally, this role is eligible to participate in Fastly's equity plan. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations. Note that this role is available to candidates outside of Colorado and different minimum compensation may apply.

Fastly is proud to deliver a strong total rewards program to our employees. This role is eligible to participate in the following benefits:

• Health benefits (medical, dental, and vision)
• Medical: Cigna or Kaiser available
• Retirement benefits and employer match
• Life Insurance (Basic and Voluntary Life)
• Short & Long Term Disability with a buy-up LTD option
• Voluntary Accident & Critical Illness benefits
• Flex Spending Accounts & Mass Transit benefits
• Open Vacation Policy
• Sick Time
• Generous leave benefits (medical, maternity, paternity, and personal)
• Paid wellness days
• Employee Assistance Program
• Learning & reimbursement program stipend
• Mobile and internet allowance
• Wellness stipend
• Pet insurance

Fastly reserves the right to amend or modify for any reasons in accordance with applicable law.

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.

• We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).

• We value ersity. Growing and maintaining our inclusive and erse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit, please apply!

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.  

Employment decisions at Fastly are based on business needs, job requirements and inidual qualifications, without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Fastly encourages applicants from all backgrounds.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.

• Be honest
• Help the customer
• Be clear and concise
• Be kind and make the customer happy

💻 Your responsibilities will include:

• Answer customer questions via live chat, email and phone support
• Proactively look on how to improve the customer experience

• Excellent English language skills (written and spoken)
• The ability to work independently and to be a problem solver
• Weekend availability
• Nice to have: experience with insurance, customer service or health care
• Your timezone: We need team members in America, Mexico and Brazil.

🧪 We like to work with people who:

• Want to help build a global social safety net on the Internet.
• Think for themselves instead of copying others.
• Are willing to try new things, even with the risk of failure.
• Are intellectually curious and open to new ideas.
• Are creative and bold in the face of any problems.
• Have strong integrity and do the right thing.

🧘 What we offer

About SafetyWing

Salary and compensation

• Be honest
• Help the customer
• Be clear and concise
• Be kind and make the customer happy

💻 Your responsibilities will include:

• Answer customer questions via live chat, email and phone support
• Proactively look on how to improve the customer experience

• Excellent English language skills (written and spoken)
• The ability to work independently and to be a problem solver
• Weekend availability
• Nice to have: experience with insurance, customer service or health care
• Your timezone: We need team members in Europe.

🧪 We like to work with people who:

• Want to help build a global social safety net on the Internet.
• Think for themselves instead of copying others.
• Are willing to try new things, even with the risk of failure.
• Are intellectually curious and open to new ideas.
• Are creative and bold in the face of any problems.
• Have strong integrity and do the right thing.

🧘 What we offer

About SafetyWing

Salary and compensation

Who We Are

PlanetArt’s mission is to be the leading online destination for personalized invitations, announcements, home décor and other personalized products. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality and meaningful finished products and memorable celebrations of life events. Visit www.planetart.com to learn more.

What You’ll Do

• Be the primary contact to external customers via phone, chat, and email
• Ensure quality of all orders, including photo placement and spelling/grammar
• Be dedicated to 100% customer satisfaction
• Assist Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries and other contact types
• Other duties as assigned

Requirements

• Excellent written and verbal communication skills
• Friendly, bright and outgoing personality with a "can do" attitude
• Internet savvy, general computer skills, and at least average typing skills (40wpm)
• Preference for at least one-year customer service experience in a call center environment
• Ability to work flexible work hours, including regular weekend shift. Strong preference given to those able to work both Sat and Sun (for example, Tue-Wed off), and/or into the evening.
• Reliable attendance
• Demonstrated ability to deliver high quality customer service in all three channels (Phone, chat, email), including: following all company protocols and policies; ability to maintain positive attitude toward customer under pressure; understanding the need to balance efficiency with quality; and understanding the delicate balance between customer needs and company needs.
• Possess a high degree of professionalism, maturity, and objectivity with our numerous customer contacts.

Work from Home Requirements

• Reside within easy commute distance to one of our locations
• Private, distraction free environment
• Reliable high-speed internet access (non-Wifi connection for computer)
• Experience working from home in Customer Service preferred

We’re looking to bring on a motivated Technical Support Analyst with experience in troubleshooting customer issues to provide technical support for the broadcasters, affiliates, and users of our main platform. In this role, you will collaborate closely with the Customer Support and Quality Assurance teams to reproduce customer issues, identify bugs, and provide solutions.

We have a robust training plan, so your first 60 days in this role will be dedicated to learning the ropes and setting you up for success. If you’re excited to take on new challenges, self-motivated with a growth mindset, and looking to learn the ins and outs of how an application works, apply today.

Who We Are:

Multi Media, LLC owns and operates one of the most popular live streaming entertainment platforms in the industry, earning spots on Alexa’s most visited websites, top 50 globally, and top 20 in the United States! Our site hosts over 10 million daily users and generates 700 million clicks monthly. Multi Media's mission is to democratize streaming by providing unparalleled service platforms that are easy to use, where content creators can build safe and inclusive communities for meaningful virtual connections.

What you’ll be doing:

• Work with customers to solve their challenging technical problems on our web application, including browser issues, Internet connectivity, and light mobile and desktop-related troubleshooting
• Identifying trends and reporting application issues to bridge the gap between development and customer support teams
• Reproduce customer issues and create detailed bug reports so we can get ahead of recurring issues

Requirements

Skills you already have:

• Technical customer support or related IT experience
• Experience troubleshooting customer issues and investigating the source of bugs or website outages
• Curiosity to solve complex problems on your own before involving senior team-members
• Strong knowledge of supporting macOS devices to support the majority of our users
• Excellent communication skills and have previous experience assisting users via email
• The ability to complete up to 30 support tickets daily

Benefits

What You’ll Get:

• Fair and competitive base salary
• Fully Remote Optional
• Health, Vision, Dental, and Life Insurances for you and any dependents, with policy premiums covered by the Company
• Long & Short term disability insurance
• Unlimited PTO
• Annual Year-End Company Closure
• Optional 401k with 5% matching
• 12 Paid Holidays
• Paid Lunches in-office, or if Remote, a weekly food stipend via Sharebite
• EAP and Employee Recognition Programs
• And much more

Multi Media, LLC is an equal opportunity employer and strives for ersity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage people from underrepresented groups to apply!

Muck Rack is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Muck Rack - The new standard in public relations software.

Binance is looking to hire a Client Success Intern to join their team. This is an internship position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

We are looking for a dynamic inidual to join the service team at Lilli, the Customer Support Executive will play a key role in Lilli's growth through maintaining existing customer relationships. They will help customers set up Lilli and walk them through the product and how to use the software.

They will work as part of a collaborative team to ensure high levels of customer satisfaction through excellent customer service. Working with the Customer Success Manager, they will show enthusiasm to learn more, push boundaries and innovate every day.

Requirements

Responsibilites and Duties

• Communicate directly with customers to answer questions and address issues through emails or phone calls
• Work closely with CSM and SDR’s to optimise delivery outcomes
• Assist customers with product setup, direct them to best practices and resolve any technical issues they might experience
• Manage your backlog of tickets and stay on top of responsibilities
• Inform customers about new product functionalities and features
• Follow up with customers to ensure that any reported technical difficulties have been resolved
• Ensure all of our users are provided an excellent Lilli experience
• Troubleshoot, analyse, and report product issues and bugs to the product team
• Keep a detailed record of useful comments from customers, as well as positive or negative feedback.
• Identify and track customer feedback to better advocate on behalf of our customers and advise the product team on areas of improvement.
• Support all elements of Lilli's sale to scale model. By supporting with meeting organisation, administration, documentation and programming
• Ensure customer satisfaction and provide professional customer service to our customers
• Maintain a positive, empathetic and professional attitude towards customers at all times and build productive relationships
• Respond promptly to customer queries and requests
• Build knowledge inside and outside of company so that you can answer all incoming questions around Lilli
• Responsible for analysing, tracking and resolving issues logged by customers
• Clearly communicate with different teams around data inconsistencies, bottlenecks in workflow and opportunities for increased efficiency
• Simplify technical terminology for customers
• Adapt quickly to changing processes and pick up new tasks quickly
• Be an advocate for the Lilli brand and the customers’ needs

About you

• Be happy to work in a tech start-up and thrive in a fast-paced environment
• Enjoy working with others to achieve a common goal
• Be able to display exceptional customer service skills and the ability to support customers with technical difficulties in a timely manner
• Be a solution-driven inidual who can explain complex product information in a helpful way
• Excellent written and verbal communication skills
• Organised and able to multitask
• Solution orientated with good problem solving skills
• A good cultural ambassador who will uphold our brand reputation
• Presentation compilation and experience of running demos
• Helpful and always willing to go the extra mile
• IT literate
• Good powerpoint and design skills (nice to have)
• Experience of planning and workload management tools

Benefits

• We have a flexible work schedule, this means you choose when you work and how you work
• We are remote-first and believe that having an inspiring space to work is important. We don’t have an office so we will provide everything you need to set you up at home, and if you need to find inspiration in work in a local co-working space or somewhere else then we will support that too
• We get together regularly to celebrate our teammates and our wins
• Cycle Scheme - You may not have an office to cycle to but we encourage you to get out onto the roads wherever you are
• We have a team dedicated to ensuring we have a solid working culture that is supportive and inclusive
• A generous 28 days’ annual leave and bank holidays

• Locations: USA, 100% remote
• Language: English

Turbot is looking for a proactive, highly motivated, Senior Engineer - Customer Success to ensure customer success. You will be responsible for working collaboratively with our enterprise customers to support their requirements from onboarding, ongoing support, and professional services engagements. A great candidate for this role will be customer-focused, technically adept in cloud security/management/governance, and highly motivated to work within a small, high-performing organization, delivering successful customer engagements across the world's largest enterprises.

Why join Turbot?

• Learn with the best - Collaborate closely with a small team of world-class employees.
• Make a difference - Your success is critical to each colleague and the company's growth.
• Uncap your potential - Your personal growth is our priority, see how far you can go!
• To learn more about what it's like to be a part of the Turbot team, please visit here!

Who You Are

• A motivating technical leader and subject-matter expert that has experience working closely with all levels of the organization to help build and support a highly engaging customer relationship.
• You thrive in fast-paced environments, are comfortable not knowing the answer, but are motivated to overcome a challenge.
• You take pride and ownership in what you do. You care deeply about your work, are proactive, and people know they can count on you to get the job done.
• You value ersity in others and go out of your way to ensure people feel welcome. You enjoy engaging with your colleagues and customers, have a low ego, and make the workplace more fun for everyone.
• Practical and naturally inclined to "roll up your sleeves" to get the work done.
• Able to think systematically and drive efficiency through implementing and improving processes.
• Enthusiastic and proactive, with a proven ability to solve problems.
• A high agency inidual, who is enthusiastic and proactive.

Responsibilities

The role represents an exciting and broad opportunity to make a difference across our entire organization and customers. The role spans a wide variety of tasks each week and month, which are likely to include;

• Increase customer success: You will be a friendly and clever support leader assisting global enterprise customers in the administration of Turbot associated with multiple AWS, Azure, and GCP production cloud environments.
• Grow product usage: You will optimize product stickiness and increase usage through successful customer onboarding, ongoing helpful support, and identifying new opportunities for services and product features.
• Evangelize product benefits: You will deeply understand Turbot and articulate complex cloud security and cloud management best practices to both technical and non-technical end-users.
• Improve customer experiences: You will develop and contribute technical and process documentation, help train and educate end-users, and optimize customer configurations based on best practices.
• Learn from customers: You will have a deep understanding of user needs and experiences, utilizing these to generate insights in order to improve customer adoption and experience.
• Elevate with colleagues: You will collaborate cross-functionally with Product to translate customer requirements into technical solutions, and Sales to ensure positive customer success to increase adoption.

Requirements

• 7+ years in a technical, professional service role; preferably in fast-paced, rapidly growing environments.
• 2+ years of direct experience in supporting a CSPM, CWPP, Cloud Governance, Cloud Management, Cloud Security, Cloud Operations, or related cybersecurity tooling.
• 2+ years of providing end-user support for an Enterprise platform and/or SaaS product.
• Deep technical knowledge and hands-on experience in AWS. Preferably have multi-cloud experience with Azure and/or GCP as well.
• Deep technical knowledge and hands-on experience in cloud-native networking, identity, key management, and security services.
• Deep technical knowledge in IaC tools (e.g. Terraform, CloudFormation, etc.) with hands-on experience deploying well-architected cloud architectures and distributed systems.
• Understanding of compliance and security control frameworks (e.g. CIS, NIST, HIPAA, PCI, etc.).
• Experience with writing basic scripts (e.g. JavaScript, Python, Shell) to assist customer use cases.
• Linux and Windows-based systems administration skills in a Cloud or Virtualized environment are preferred.
• Helpful, service-minded, and precise in your administration.
• Enjoy working in a fast-paced, developing, and evolving environment, with changing structures and procedures.
• Excellent communication skills with all stakeholders across a global team, and a video-conferencing natural.

Customer Support Manager

REMOTE (UNITED STATES)

SALES & OPERATIONS – CUSTOMER OPERATIONS

FULL TIME

At Teachable we empower creators to transform their knowledge into income. To accomplish this, our products enable iniduals and small businesses to create, host and sell online courses and coaching. Teachable Creators have tens of thousands of active creators who’ve reached more than 45 million students around the world, teaching a erse array of topics, ranging from crafting to card tricks to coding. Fifty million people worldwide consider themselves to be creators. More than two million people earn enough from their passion projects to consider it their full-time income. The rise of the creator economy means more people than ever want to share what they know and monetize it. Teachable is poised to offer best-in-class solutions to this ever-growing market.

In 2020, Teachable was acquired by Hotmart Company, a global leader in the Creator Economy with a shared mission of empowering creators to live out their passions. With offices in eight countries and more than 35 million users worldwide, Hotmart’s partnership ensures our creators—current and future—have access to best-in-class technology tools, so they can scale their online businesses with ease and truly make an impact on their students’ lives.

As a Customer Support Manager, you will be responsible for overseeing the daily operations of up to 15 nationally distributed Customer Support Specialists. You’ll be part of a best-in-class customer support organization that has a unique position in being able to work directly with our Creators and help scaffold their online businesses to new heights.

This is a full-time, salaried position that will be PM shift (we operate on an EST schedule). Required to be on-call one weekend day, evenings and holidays (as needed).

Our customer support team operates seven days a week, 365 days a year, from 8 a.m. to 9 p.m. EST.

What You’ll Do

• • Manage – Maintain a high performing, engaged, customer-first culture within the team by hiring and developing talent that aligns with our company values and goals.
  • Coach – Set expectations for Customer Support Specialists to meet/exceed ambitious KPIs, as well as inidual and team goals
  • Empower – Provide a world-class customer support experience by efficiently and enthusiastically delivering solutions to creators
  • Analyze – Interpret, and act upon customer support metrics by sharing actionable insights including customer feedback and support trends from quantitative and qualitative data to the broader organization.
  • Collaborate – Lead cross-departmental strategic initiatives that contribute to the success and growth of our department.

What We’re Looking For

• • 2-3+ years of management experience, leading distributed teams of 10+
  • Working knowledge and experience using help desk tools such as Zendesk, Salesforce, Intercom or similar
  • Effective written and verbal communication skills: you are comfortable coaching on complex/technical topics
  • Emotional intelligence and an empathetic inclination to interpret and solve challenges faced by our team and our customers
  • Demonstrated experience successfully leading cross-functional projects from ideation to execution
  • Results driven: If you see something that can be done differently, you take action, and advocate on behalf of our creators.

Nice to Haves

• • Knowledge around expanding operations such as service hours, support channels, self-service or offshore teams
  • Experience building and facilitating continued training initiatives to ensure teammates are well equipped with knowledge and resources to provide product solutions
  • Passionate about both teaching and learning

Teachable is an instructor-focused platform that empowers creators to build and sell online courses and coaching on any topic-from iOS development to watercolor painting to card tricks. Instructors using our platform have collectively earned more than a billion dollars to date.

Since our founding, we’ve raised more than $12.5 million from top venture investors and were acquired in March of 2020. Teachable is now part of Hotmart Company, a global tech group focused on the Creator Economy, with over 1,800 employees in 8 countries (Netherlands, USA, Brazil, Spain, Mexico, Colombia, France and UK). Hotmart´s mission is to help creators make a living from their passions, using digital products to entertain, help and instruct their audiences.

Teachable is continuing to build a erse team of top-notch talent. We won’t hold you back from reaching your full potential at Teachable; you’ll have the freedom to be an integral member of our tight-knit team, with great benefits and perks. Your work here will directly impact hundreds of thousands of online educators, entrepreneurs, and creatives.

Teachable operates under a hybrid work model, meaning we give our employees the flexibility to work from home or from one of our offices at their leisure (unless otherwise mentioned in a job description).

Teachable encourages iniduals from a broad ersity of backgrounds to apply for positions. We are an equal opportunity employer, meaning we’re committed to a fair and consistent interview process. Please tell us in your application if you require an accommodation to apply for a job or to perform your job.

The Customer Advocate is responsible first and foremost for the happiness and success of our customers. That’s a huge responsibility and one that we care deeply about. To succeed in this role, you’ll redefine what the entire customer experience and support look and feels like at Screencastify. Your mission - should you choose to accept it - is to lead us into a new era of support-driven growth.

1. You’ll own customer issues and work both independently and cross-functionally to find solutions. You’ll create and maintain internal technical documentation and external customer communication. This includes our help documentation, video tutorials, and support inbox.
2. You’ll keep a pulse on product issues, trends, and feedback to promote support-driven growth and change. You will be our customers' biggest advocate.
3. You'll tackle our most interesting and impactful problems. Our team is still small, and people wear many hats. Absolutely no boredom.
4. Join us at a magical time. We're profitable and support tens of millions of users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here.

• Respond promptly to customer inquiries, and resolve any issues they may be experiencing
• Use your positive and empathetic skills to answer questions and improve customer outcomes
• Learn the Screencastify products inside and out to become the expert on all questions and uses
• Keep records of interactions, transactions, comments, and feedback requests
• Communicate and collaborate with colleagues to share trends and patterns from customer interactions
• Provide feedback on the efficiency of the support process and collaborate to improve it

• 1+ years of experience providing customer support or technical support for a SaaS company
• Ability to collaborate with software engineers, product managers, and marketing team members to enhance customer services
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Care about even the smallest of details
• Don’t need to be told what to do (seriously, we want to give you the keys and let you drive)
• Have a track record of high achievement in your current role providing written and chat support
• Feel very comfortable using computers and providing technical support to others
• Approach problems with empathy and know-how to remain calm, even if others aren’t
• Are a great communicator with fantastic time management skills and the ability to context switch quickly
• Are excited to get in on the ground floor of a small, rapidly-growing, fast-paced startup
• Love the challenges, hours, and ups-and-downs of startup life
• [Bonus] Have worked with a remote team
• [Bonus} Start-up experience a plus!