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Customer Support Engineer

Playvox's category-defining agent optimization suite for customer service teams is delighting customers around the world and our team is growing. We are hiring a Customer Support Engineer to help provide exceptional service to our clients.

Playvox is a well-funded, high-growth company deployed in leading brand name companies globally. Our partners include Zendesk, Salesforce, Freshdesk, and Intercom among others. At Playvox, a Customer Support Engineer provides user-level and tech-level assistance to our customers. You will diagnose and troubleshoot product issues and help our customers to resolve problems.

Customer Support Engineer responsibilities include responding to customer questions, troubleshooting technical issues, configuring customer accounts. Customer inquiries include Tier 1 user questions and Tier 2 technical questions. You will use email and chat applications to give clients quick answers to simple product use issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

If you're naturally a helper, enjoy assisting people with software issues and are able to explain technical details simply, we'd like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

SENIORITY LEVEL

EMPLOYMENT TYPE

RESPONSIBILITIES

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Diagnose and troubleshoot technical issues.
• Create reporting, identify trends, and provide executive summaries of support issues to continually develop internal processes.
• Assist in creating internal and external HelpCenter content.
• Conduct customer discovery to quickly assess the root of the problem and determine best course of resolution.
• Track system issues through to resolution, within agreed SLAs
• Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, product)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their systems are fully functional after troubleshooting.
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients
• Prepare accurate and timely reports to share with the team

REQUIRED SKILLS

•  High English language proficiency is required, both written and verbal, as most customer interactions will be in English. Bilingual Spanish and English preferred and Portuguese Language skills a plus
• 5-8 years experience working in support for a software company. SaaS software experience preferred.
• Resourcefulness and excellent problem-solving aptitude
• Excellent diagnostic and troubleshooting skills
• Ability to provide step-by-step technical help, both written and verbal
• Excellent spoken and written communication skills
• Python or javascript scripting skills a plus
• The basic foundation of how the web works (Server, Browsers, API, protocols etc)
• Experience working with NoSQL databases, preferred MongoDB a plus.
• Knowledge in Zendesk platform a plus

Howspace is an AI-powered collaboration platform for engagement and sense-making at a scale. Our talented Customer Relations team ensures that our customers receive the full value of using Howspace both from a technical perspective and substance guidance within digital facilitation.

In this full-time position,In this position, preferably located in Finland, Sweden, Germany or the Netherlands, you will be mainly focusing on:

• Coaching new customers on how to get the best value from Howspace and its functionalities in different usecases

• Brainstorming best ways for our customers to use Howspace and helping with their questions

• Proactively identifying new possibilities for our customers to expand their Howspace usage

• Supporting the Sales team in their meetings with prospects

• Planning and executing training sessions for the customers, and developing the customer community

What do we offer

Howspace is a flat organization offering you a lot of freedom and responsibility. We work as a team, yet independently and without hierarchy. Everything from our vision, strategy, goals and working principles are co-created. You will also have the following:

• Remote and flexible working environment, with opportunity to work at our offices

• Howspace Days and other team gatherings

• Company-wide bonus plan based on the company growth, with bonus potential up to 40% of the annual salary

• Top-of-the-line equipment based on your preferences

• Purpose driven team of Howspacians, without traditional hierarchies and supervisors

• Howspace is entering hyper-growth phase, which creates plenty of growth opportunities for each Howspacian!

We appreciate people who bring new and innovative ideas to continuously improve how we work. To thrive in this role, you'll need to enjoy meeting people from different organizations and gain an understanding of their needs. Additionally, we hope the following describing you well:

• Previous experience from consulting, preferably in public sector, within Learning & Development or Organizational Development

• Exceptional team working skills and thrive to work in a fast-growth scale-up company

• Interest in digital platforms and curiosity on how to use different technical functions to bring value to our customers

• Courage for trial and error, to ensure we keep on learning

• Fluent skills in English, other European language skills are seen as a benefit

• Act as the liaison between the client and OnDemand.

• Maintain strong client relationships

• Drive program growth, initiatives, and adoption of best practices.

• Partner with Account Executive on strategic decisions and line of business expansions

• Lead program management efforts.

• Rally resources and orchestrate expansions and initiatives

• Accountable for agreed-upon KPI targets with clients.

• Maintain a deep understanding of program KPIs and health indicators

• Prepare and facilitate client-facing business reviews and regular check-ins

• Collaborate with the network Community Manager on program optimization opportunities.

• Inform the client of program health and network needs

• 3+ years of Customer Success Manager (CSM) or consulting experience

• Strong client-facing and presentation skillsPassion for creative problem solving

• Ability to make data-driven decisions

• Highly organized with strong attention to detail and ability to manage multiple tasks and projects

• Experience in the Customer Support space

• Looker experience

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Pexpay is a peer to peer cash-to-crypto trading platform. At Pexpay, people can post trade ads to buy and sell crypto assets and trade directly with other users. We give them the freedom to trade at their preferred prices, with their preferred payment methods and amount. Pexpay’s escrow service safeguards every transaction, giving traders a secured environment and a peace of mind.  Pexpay is looking for experienced Customer Service Representatives to set up and expand our customer support operations team. Customer Service is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.Support is via a live chat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform. The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative.  Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigating if they don’t have enough knowledge to fix the problem. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Working at Binance • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry • Fast moving, challenging and unique business problems • International work environment and flat organisation • Great career development opportunities in a growing company • Possibility for relocation and international transfers mid-career • Competitive salary • Flexible working hours, Casual work attire

• Remote-US-Based
• Support
• Full Time
• 576994

EagleView is a leading provider of aerial imagery, property insights and software that transforms the way people work. EagleView holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. EagleView provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.

Job Description

EagleView is looking for a quality-focused Customer Support Specialist to join our supportive and fun team. Our Customer Support team answers questions over email, live web-chat, and on the phone about general account information, billing and order statuses. Specialists are empowered to resolve almost any of our customer’s concerns with a focus on first call resolution. We focus on training from the beginning and we give our team members the tools they need to succeed long-term. EagleView is a dynamic, growing company with a tremendous amount of opportunity for motivated employees. Join our Customer Support team and learn our business from the ground up. The sky is the limit!

Primary Responsibilities

• Answer inbound calls, emails, and chats from potential customers and existing clients.
• Quickly assess customer issues to provide accurate support.
• Explore and understand customers’ needs and exceed their expectations.
• Complete all required trainings and stay informed about company news and department processes and procedures.
• Maintain a high standard of professionalism with our customers.
• Adhere to department performance goals and production standards.
• Be able to work independently, while knowing how/when to handle or escalate critical customer issues.
• Maintain inidual performance relative to traceable metrics, and quality standards in relation to department goals and objectives.
• Other duties as assigned.

Skills & Requirements

• Must be at least 18 years of age.
• High School Diploma or equivalent (GED) is required.
• A minimum of 1 year of Customer Service experience required.
• Able to work in fast-paced environment and easily pivot with changing business needs.
• Proficient with Microsoft Office Suite (Excel, Outlook, Word). Must be computer savvy and able to navigate multiple applications at the same time.
• Able to work under pressure and remain flexible to changing schedules and demands.
• Strong verbal and interpersonal communication skills.
• Must be detail-oriented, organized and able to multi-task.
• Capable of managing challenging customers and building rapport.
• Able to deescalate issues efficiently and appropriately.
• Possess strong problem-solving and analytical skills.
• Able to collaborate with and contribute to a team environment.
• Must be able to work independently with minimal supervision.
• Weekend Availability on Sat & Sun a MUST-Customer Service hours of operations are as follows: Monday-Friday 8am-8pm EST, Saturday-Sunday 9am-6pm EST.

Equipment/Hardware needed for role

• PC Requirements
  • Windows 10 Home or above
  • Intel i3 (gen 3) or AMD Athlon/Ryzen equivalent
  • 8GB Ram
  • 128GB Hard Drive
  • Wired ethernet preferred (Wireless will also work at 50Mpbs)
  • (2) 24″ monitors recommended
  • USB headset
  • Webcam

• Mac Requirements: Macbook/Pro/Air – All models that run MacOS 10.8.1 (Mountain Lion) are compatible
  • Intel Core i Processor
  • 8GB Ram
  • 128GB Hard Drive
  • Wired ethernet preferred (Wireless will also work at 50Mpbs)
  • (2) 24″ monitors recommended
  • USB headset
  • Webcam

EagleView offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, fun and casual environment.

EagleView and its subsidiaries are committed to leveraging the talent of a erse workforce to create opportunities for our business and our people. EEO/AA Minority/Female/Disability/Veteran.

Eagleview is an Equal Opportunity, Affirmative Action and E-Verify Employer, committed to a erse workforce.

ModSquad is hiring a remote Community Manager - Moderation. This is a full-time position that can be done remotely anywhere in the United States.

ModSquad - Provides on-demand customer support and community management services.

ModSquad is hiring a remote Customer Support Rep - Swedish Language. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

ModSquad - Provides on-demand customer support and community management services.

About the role

Bark was voted the 6th fastest growing company in the UK (Sunday Tech Track 100 awards) and we show no signs of slowing down. With 100% YoY growth for the last 3 years, we’re breaking new records monthly and are consistently recruiting, looking for bright and ambitious people to join our rapidly growing business. We have the start up feel, with all the security of a hugely successful business.

We have an amazing company culture at Bark, where we invest in good people and talent is nurtured. We work hard and play hard here, with epic socials and weekly bonding over our prosecco and beer tap.

After successful launches in 8 countries worldwide, Bark is expanding into Germany and we are looking for Customer Service Executives to join our team (no experience necessary) who can speak German fluently. You will be the first CS hire for German and will be the first point of contact for the professionals who use us and your role will be to ensure they understand how to make the most of the platform. We are looking for energetic and enthusiastic people with a flair for sales to come and make a difference to our team.

Responsibilities

• Be a product expert, assisting new and existing professionals with any queries that they may have

• Taking inbound calls from our professionals

• Onboarding new professionals to the platform and selling credits to get them started (all our sales are warm sales!)

• Talk with prospective professionals, discussing the benefits of Bark and how we can help them grow their business

• Assisting with the day to day team inbox (we use Zendesk)

Shifts

For Germany, you will be required to work 9:00am to 6:00pm Monday to Friday German time. 

For this role, we are offering either fully remote or full-time in the office (London-based). 

Benefits

• Uncapped commission

• Average Customer Success Executives earn £30,000 per annum or more

• Up to £24,000 base salary + average £6,000+ commission

• Extremely generous commission structure (all sales are warm sales!)

• Private health and dental insurance

• 25 days holiday per annum

• Weekly prizes for top performers

Required skills

• Exceptional attention to detail

• An interest in sales - no experience required (some of our previous top billers have had no experience at all!)

• Ability to multitask, handling multiple email enquiries, calls and admin

• Fluent spoken and written English & German, with a clear and confident communication style

• Driven and motivated with a great work ethic

• An eagerness to learn and progress within the company

• Self starter

Are you the one we're looking for?

Technical Support Associate - Internship

Diverse Computing, Inc. has an immediate opening for a highly-motivated Technical Support Associate. Ideally, this internship would carry over for a minimum of 2 consecutive semesters, and has the option of being fully-remote or hybrid (if local to Tallahassee; EST hours are required if not local). The ideal candidate will be as proud as we are to have the privilege of delivering unmatched support and user-friendly software for those who protect and serve the public. Our clients and fellow employees are fully engaged in being an integral part of solution-oriented development and improvement of public safety software that agencies throughout the United States rely on. Our unwavering customer service and technical support is one of the main reasons for our continued business success.

The focus of this internship is to work closely with our clients to fully understand and support their business processes and technical needs as it pertains to our products. This role is ideal for someone who has a passion for helping others and interest in continuous learning. At Diverse Computing, we believe in helping our young talent gain real-world experience during their internships, so this should be viewed more as a part-time job. This means that the work you’ll do here will directly benefit our products and clients. If you’re a hard worker who is ready for a challenge, this could be for you!

Get to know us a little.

At Diverse Computing, we are passionate about making a difference. Our mission: Deliver innovative solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit. Imagine working for a company where you can take ownership of your projects, be an integral part of team-oriented innovation, and play a pivotal role with software that is designed to improve public safety. At Diverse Computing, these aren't just catch phrases... they are part of our everyday reality, and yes, we're proud of it!

If this ad is speaking to you... keep reading!

Requirements

As a DCI Technical Support Associate, you will:

• Learn our software inside and out
• Provide phone and email support to our nationwide customers for all Diverse Computing products
• Enter, monitor, and maintain incoming support tickets
• Periodically be on-call outside of normal working hours
• Configure, install, and maintain customers' router and VPN applications
• Install proprietary software on customers' workstations and/or servers
• Perform quality assurance testing
• Train new customers on how to use our software
• Assist with internal systems administration tasks

Success factors generally include a/an:

• High degree of pride in accuracy, attention to detail, organization, confidentiality, and humble confidence
• Desire to lead by example through living the DCI core values of integrity, passion, customer service, innovation, and engagement
• Fundamental understanding of computers and operating systems
• Calm demeanor even when under a decent amount of pressure
• Ability to truly listen when communicating with others
• Analytical mindset with excellent problem-solving skills
• Dedication to teamwork and cooperation
• High regard for taking responsibility and ownership of one's own work and actions
• Knack for thriving in fast-paced environment and demonstrating responsible decisiveness
• Persistence in getting the job done right
• Positive, enthusiastic “look on the bright side” attitude
• Talent for productive and solution-oriented conflict resolution
• Personal passion for, or interest in, supporting criminal justice and law enforcement agencies

Qualifications

This job might be for you, if you:

• Are currently pursuing a bachelor's degree in Information Technology (IT); Management Information Systems (MIS); Information, Communication, and Technology (ICT); Computer Science (CS); Editing, Writing, and Media (EWM); or other related technology or communication fields
• Have availability to work 25-30 hours/week
• Are able to commit to a multi-semester internship and graduate in Fall 2022 or later
• Have an outstanding command of the English language, both written and verbal, along with non-verbal communication and interpersonal skills
• Have an interest in working on technology that makes a positive impact on public safety
• Are energized by interacting with people and want to educate our clients
• Are organized, detail-oriented, and tenacious - even when you encounter significant hurdles
• Are a team player who enjoys interfacing with numerous departments
• Can confidently pass rigorous fingerprint-based state and federal background screenings, as required by the nationwide agencies we work with (mandatory)
• Do not require sponsorship to work in the U.S.; sponsorship is not available for this position

How to apply:

• Click on the link below to start the application process
• Provide an updated resume as a PDF document
• Include a cover letter
• Be prepared to provide contact information for three (3) professional preferences
• Keep an eye on your email and its spam folder since that will be our primary method of communication

Benefits

We ask a lot, bit we give a lot in return:

• This would be paid internship at $13/hr
• Remote work possible
• We offer schedules that are flexible with your classes and school activities
• Last, but not least, loving your job! An award-winning company culture that's welcoming, fun, collaborative, and supportive

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Reports into: Customer Success Director

Department: Customer Success

Contract Type: Full-time, Permanent

Location: Remote (US -based)

About Us

BibliU's learning enablement platform empowers universities and colleges to automate learning content workflows and improve student outcomes, providing digital textbooks, monographs, and courseware more cost-effectively than ever before.

The Customer Success Manager (CSM) role ensures that customers are supported in achieving their goals, renewals occur seamlessly and that customers are happy and retained. They are responsible for driving advocacy within our client base, and being the voice of the customer internally, ensuring client feedback is shared across the business.

Account Success & Health

• Manage up to 25 accounts >200k ARGP including up to 5 UL

• Dedicated point of contact to customers

• Liaise with the implementation team and project management team to ensure the account is effectively onboarded

• Train faculty & students on BibliU

• Run QBRs with all customers (include analysis of usage & value)

• Collect qualitative and quantitative feedback from customers

• Monitor, report & track customer health & NPS

• Identify improvement areas & deliver these to product

• Present updates to customers on onboarding, bug status

• Maintain an up-to-date customer card in Notion for custom requirements

• Responsible for achieving renewal targets and maximising customer margin

• Maintain up-to-date opportunities in Salesforce

• Identify upsell opportunities & work with sales tor realise them

• Build relationships with multiple stakeholders within an account

• Build Case studies & success stories from customers

• Deliver feedback to product & engineering on an ongoing basis

• Participate in initiatives to streamline our processes

• Train & Mentor new CSMs

• Work closely with Product to help develop our customer offering. Ensure they are aware of customer needs arising from your interactions and put Product Managers in touch with the right stakeholders to enable their discovery process.

• Work closely with implementation reps and the project management team to ensure implementations are executed in a timely manner according to project plans.

What we’re looking for

• Proven track-record of achieving renewal targets

• Customer - obsessed - responsive, accountable and persistent

• Commercially driven, relationship-builder, strategic thinker

• Excellent written & verbal communication skills, ability to handle complex conversations and ensure customers feel heard & prioritised

• Project Management skills, highly organised and results-driven (PMP preferred)

• Experience managing customer relationships (university clients preferred) and running QBRs

Benefits

Our benefits are all aimed at supporting a healthy work-life balance and cultivating a company culture where you can bring your whole, human self to work.

• 35 holiday days in addition to public holidays
• 6 set BibliU Wellness Days (in addition to your holiday allowance and public holidays)
• Your birthday off (in addition to annual leave)
• Enhanced medical, dental & vision insurance
• Enhanced maternity & paternity benefits
• Flexible working
• Access to online learning platform

Customer Service & Care Associate (Monday-Friday, No Evenings or Weekends, Must Work CST Hours) Remote

Job Category: Customer Service

Requisition Number: CUSTO001784

Posting Details

• Full-Time
• Locations: Remote | Remote – United States

Job Details

Description

Please note: You must complete the pre-employment assessment after submission of the online application / resume to be considered.

We’re currently searching for Customer Care Associates with experience in Insurance and Benefits to join our dynamic team at USAble Life!

Do you enjoy being able to make a meaningful difference in the lives of others? Are you an adept problem solver with outstanding people skills? If you answered “yes,” this role may be the perfect fit for you. As a valued contributor to the Customer Care team, you have the chance to provide peace of mind when our customers need it most.

Life Takes You Places! Are you ready to join us?

What We Offer You:

• A culture that values employees and celebrates, empowers, and inspires a erse workforce
• Pay starting at a minimum of $18.00 per hour with perfect attendance awards up to $1,700 annually
• $3,000 sign on bonus
• Outstanding and affordable benefits package including Medical, Dental, Vision, and company HSA contribution in 31 days or less
• Great hours: Monday Friday, No Evenings, Weekends, or Holidays
• 401(k) with up to a 6% match that is fully vested from day one
• PTO provided on date of start plus 11 paid holidays
• Yearly performance bonus
• Remote opportunity with company-provided equipment
• Paid 4 week training
• Team-oriented, collaborative group of peers
• Career advancement opportunities
• Tuition Reimbursement
• Wellness Program
• This is a remote position.

What We Do:

• Committed to delivering the best insurance products for our customers
• Invested in the success of our team members
• Engaged as a erse group of iniduals working together to go the extra mile
• Recognized as multi-year Best Places to Work by Arkansas Business

What You’ll Do:

• Demonstrate in both word and action a high quality of care, service, and accountability
• Communicate professionally and empathetically to make it easy for members and employers to understand and access their benefits
• Exhibit our commitment to providing peace of mind
• Ensure we remain the preferred choice for employers, insurance agents, and brokers in our distribution network

Essential Duties:

• Provide exceptional service by listening, understanding, and demonstrating empathy for the caller’s needs and situation
• Review and proficiently explain coverage provisions, claims statuses, and claims decisions
• Navigate multiple computer systems as sources of customer information to answer inquiries, troubleshoot claims, and investigate payment discrepancies
• Demonstrate proficiency in our products and services
• Respond to questions from members, employers, and brokers regarding claims, policies, and billing requests
• Maintain well-written notes on all service interactions in a Customer Management System (Salesforce)

Required Knowledge, Skills, and Abilities:

• Experience working in Life, Health, or Supplemental Insurance is required
• Experience working in a call center environment is required
• Ability to listen to the customer’s question, probe for appropriate information, and understand the underlying need
• Express verbal and written information clearly and professionally
• Strong critical thinking and problem-solving skills
• Demonstrate ability to work in multiple administrative systems to locate information, investigate and resolve questions
• Ability to be self-sufficient, manage time in a scheduled work environment and work well with other team members
• Basic knowledge of MS Office including Word, Excel, and email tools
• Understand the sensitivity of customer data and demonstrate the ability to protect both customer and business information

Required Education and Experience:

• High school diploma or GED
• One year customer service experience
• Demonstrated career stability
• Or, equivalent military experience

USAble Life employees are required to be fully vaccinated against COVID-19 as a condition of employment unless an employee qualifies for an exception as an accommodation for religious or medical reasons. This requirement applies regardless of work location. The Centers for Disease Control and Prevention (CDC) currently defines people as fully vaccinated for COVID-19 two weeks after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna), or two weeks after they have received a single-dose vaccine (Johnson & Johnson [J&J]/Janssen).

H1 is hiring a remote Customer Success Manager - United Kingdom. This is a full-time position that can be done remotely anywhere in the United Kingdom.

H1 - Creating a healthier future.

Scratchpad is hiring a remote Customer Experience Manager. This is a full-time position that can be done remotely anywhere in the United States.

Scratchpad - Designed specifically for account executives.

• Increase usage horizontally and vertically by identifying areas of potential growth within each account from SMB to Enterprise.

• Prevent churn by maintaining strong and meaningful relationships with customers.

• Co-lead troubleshooting calls with our SE to resolve any technical issues

• Maintain consistent outreach to “high-touch” accounts

• Utilize data to drive outreach to users primed for upsell and users who are showing minimal usage

• Strategically collaborate with customers to develop their success road map.

• Collaborate with your team, Marketing, Technical Success Managers, Product and Support when appropriate.

• Identify product feedback from customers, spotting trends, and surfacing them to help shape the product road map.

• Proven enterprise account management experience or customer success management experience in a (mostly digital) customer-facing role.

• Expertise working with a technical product and with technical personas

• Technical mindset. Desire to learn a technical product, industry, and work with highly technical personas

• Efficiency. Able to produce significant output with minimal wasted effort.

• Driven, self-starter mentality. Someone who takes  initiative where something needs to be done

• Analytical skills. Able to follow instructions and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.

• Flexibility/adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change that is natural in a startup environment.

• Leadership. Startups like ours have immense autonomy, we’d love this CSM to be a natural leader and someone eager and excited to build process/strategy in this role

• Strategic thinking/visioning. Able to see and communicate the big picture in an inspiring way. Determines opportunities and threats through comprehensive analysis of current and future trends.

• Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

• Communication. Speaks and writes clearly and articulates without being overly verbose or talkative. Maintains this standard in all forms of written communication, including e-mail.

• Medical, Dental, Vision (100% paid)

• 401K at 3% contribution

• Vacation (Unlimited, at least 1 week per quarter encouraged)

• Remote Work - you can work anywhere between GMT-8 and GMT+3

• 4 day work week model

• Professional Development (Classes, coaching, and more)

• Yearly company meet up in global location (2022 was in Portugal)

• Yearly meet up for Revenue organization

About theUp.co:

Requirements:

Tackle is hiring a remote Customer Journey Manager. This is a full-time position that can be done remotely anywhere in the United States.

Tackle - Enterprise cloud commerce.

Softlanding helps organizations achieve their best by providing technology solutions and services that make them more productive. Our offerings focus on professional services as well as a growing focus on managed services. Softlanding specializes in Microsoft enterprise technology platforms, leveraging a combination of cloud, on-premises and hybrid configurations to increase productivity from the data center to end business users. 

We're seeking an organized and articulate person with excellent customer service skills to support our Client Success business functions and ensure timely delivery of resource allocation.

In this high-pace role, you'll be expected to function as the focal point for most incoming support requests across the organization while also acting as single point of contact to a wide range of external client activity and follow-up. Candidates with a proven track-record of supporting client-success or service-success outcomes are ideally suited to this position in conjunction with a strong technical background to easily learn and navigate internal systems

The focus of the role will be to manage the support ticket queue, assign tickets to resources and ensure adherence to service level agreements. Within the role there is opportunity to improve standard operating procedures to enhance ticket work-flow, call processing and overall client satisfaction.

Responsibilities include:

• Manage ticket queue and assign tickets to correct team members
• Ensure tickets are being actioned in a timely manner and re-assign as needed to meet SLA's
• Escalate and push-through on stalled activity requests
• Create client incident documentation to kick-off support requests.
• Coordinate and schedule activity for team members
• Ensure clients have a dependable point of contact for positive business outcomes.
• Handle incoming and outgoing shipments through various cargo carriers.

Skills and experience:

• Good level of working experience with internal systems such as CRM, ticketing systems, ERP or related web-based interfaces.
• Solid customer service approach
• Experience supporting IT, software or related corporate technical services/ solutions.
• Clear, articulate phone communication skills with effective note taking ability.
• Good written and Grammatical skills

Nice to have:

· Connectwise or Labtech experience

· Microsoft 365 working experience

· Microsoft centric systems exposure

Softlanding is headquartered in Vancouver, BC and has a growing team across Canada, with all positions being 100% remote. We encourage qualified applicants from any Canadian province to apply. We thank you for your interest in Softlanding, and look forward to hearing from you.

(Your resume is kept in confidence and will not be shared with any 3rd party or agency.

Senior Customer Support Analyst

Responsibilities

1.  Successfully foster client relationships to establish long-term partnerships and product utilization.
2.  Provide exceptional customer service to help resolve inquiries and/or concerns.
3.  Troubleshoot issues, execute course of action, test/document solutions, escalate where/as needed, and keep client updated throughout issue lifecycle.
4.  Identify and investigate reoccurring issues, and work with product and engineering teams to ensure solutions that address root causes, mitigating reoccurrence.
5.  Provide customer updates to Account Managers for business review meetings.
6.  Develop a thorough understanding of all products/services, and ensure clients are accessing all the solutions that meet their business requirements.
7.  Analyze training needs, build appropriate learning solutions, select delivery methods, and work collaboratively to deliver training to customers.
8.  Participate in User Acceptance Testing (UAT) of new features and enhancements.
9.  Review and update/contribute new content to improve knowledge-based articles.
10.  Cross-train, support, and backup team members.

Requirements

1. 3+ years of experience in customer support or similar role.
2. Consumer Packaged Goods (CPG) experience preferred.
3. Passion for customer success and experience of achieving customer satisfaction with existing products.
4. Clearly articulate and effectively write customer correspondence.
5. Ability to troubleshoot issues and relaying information in a digestible way to customers.
6. Expert at juggling and appropriately prioritizing competing demands and managing time.
7. Ability to work independently.
8. Knowledge of Windows, Word, Excel, and other PC applications.
9. Bachelor's degree or equivalent experience.

About RevolutPeople deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 18+ million customers get more from their money. And we're not done yet.As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 3000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the roleOur Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀We’re looking for customer support superstars to join our team as a Support Specialist. This role isn’t just about ticking off tickets and answering calls quickly, this is about truly delivering “WOW” levels of service to our global customer base 🎁 We want fast acting problem solvers, not script readers.If you don’t see your long term future in customer support, that’s cool too. We put a lot of time aside to train you up so you’re ready to hit the ground running in any other team in the company if you decide to make a change 💫👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts but we understand this still isn’t for everyone so please bear that in mind before applying.What you’ll be doing• Providing our users with an outstanding customer experience - it’s part of our mission to make Revolut users feel secure whilst using our service• Providing excellent customer service via our in-app live chat, phone and email• Representing Revolut online at all times• Collaborating with other teams internationally to tackle any customers' issuesWhat you'll need• Proficient English language skills • Fluent French / German/ Dutch/ Spanish/ Italian/ Japanese/ Slovenian /Greek/ Croatian/ Hungarian or Romanian skills• Excellent communication skills• Ability to explain complex issues in an easy and understandable manner• Strong writing skills and great numeracy and IT skills• Strong attention to detail and analytical skills• Empathy and love for helping people• Driven, self-motivated and highly flexible team player• Self-learner, independent problem-solverNice to have• Prior customer support experience• Multiple languagesBy applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Candidates.#LI-Remote#LI-NJ2#LocationMultiple Locations

Cocomore develops digital products and provides digital communication services to international clients like Nestlé, Procter & Gamble, Rabobank, Samsung or Sanofi. Cocomore has 200 employees in Berlin, Cologne, Frankfurt, Hamburg, Seville and Warsaw. We are looking for you as a Client Service Consultant to join our Client Services Team in one of our offices or remotely.

• Exciting and varied projects with a major client relating to digital communication and transformation  
• The opportunity to gain and develop a wide range of professional knowledge by working with erse stakeholders in an interdisciplinary team of strategists, data scientists and digital marketeers 
• Working at eye-level with great team spirit while having a performance-based environment 
• Great development opportunities by active support from your supervisor as well as the opportunity to participate in workshops or coaching to expand your knowledge and to strengthen your personal soft skills 
• Our onboarding program will help you to orientate yourself better in the beginning, and a personal buddy will be at your side 

• Your work-life balance is important to us which is why flexible working hours and home office options are norm for us and no exception 
• You profit from employee discounts and other benefits at partner companies   
• Working part-time is also a possibility

What you will contribute: 

• Your tasks include strategic and conceptual consulting for a large client in the areas of digital marketing and digital transformation, especially in the fields of digital strategy, CRM and content marketing.  
• The growth of the existing customer business and support in the acquisition of new projects are also part of your tasks. 

• You are the contact person for the client for all digital-comms-related topics and work on these as a mastermind together with colleagues from Strategy/Planning, Data Science, SEA/SEO, Editorial and Creation.  
• You are the central interface between clients and the above-mentioned special units, create briefings, bring the right people together, and plan costs and budgets.  
• You manage the operational processes on client projects and are the contact person for the client in all matters of project organization and management.  
• You observe the current trends on the digital market and stay up to date in order to be able to proactively propose new ideas and innovations to the customer.  

What you have to bring: 

• Both applicants with experience and graduates are welcome. Track record and interest in digital marketing sector should be visible (professional experience or internships).  
• You have a good university degree in marketing, business administration, communication sciences or a comparable field.  
• You are a generalist who enjoys bringing people and productive teams together while bridging the gap between erse stakeholders 
• You enjoy talking to customers and advising them in a lively exchange.  

• You bring knowledge in at least one of the following topics: CRM, digital strategy, social media, SEO/SEA. In addition, you have already managed consulting projects in this environment.
• You can organize yourself and others well and you work in a structured manner.  
• You enjoy working with Excel, are proficient in Office.  
• You are hands-on and solution-oriented – whether it's about improving a process or a strategy.  
• You speak and write English at a very good business level (C1-C2). Fluent German would be a plus. 

Tell us how you want to work, in one of our offices, remote, full-time or part-time, in a shared position – or any combination of these. We will do our best to make it happen!

If you have fallen and risen, if you have broken and fixed, if you have dreamt and built, then you have grit. Then we speak the same language.Welcome to the Wolfpack.About Cloudwalk:Here at Cloudwalk, we work hard to build the best products, including different payment methods while using innovative technologies, to empower our more than 300.000 customers. Our main initiative is called InfinitePay, which is the fastest growing payments acquirer in Latam.We hustle and celebrate as we change the market landscape and raise the bar in payments processing. We are making it cheaper and faster to receive payments and thus help to maximize small businesses' growth. Our technology has already processed more than US$3 BI and it´s just the beginning.We build and learn, fast, and we want the hackers, the artists, the crafters - join the Wolfpack!The Customer Support Engineering team solves customer issues in real-time, in a very fast-paced industry, in a very fast-based company. You will be the InfinitePay’s voice and our customers’ first point of contact.As a member of the CSE team, you are expected to be passionate and open to learn about customer service and also technology. Your mission is to serve our customers, solving end-to-end problems, may it be a kind orientation or the toughest technical issue that needs superior effort and collaboration to be solved.We are not expecting candidates to have expertise across all of these areas. We will gladly help you bridge the gaps.As a member of a fully remote and distributed team, you are expected to complete tasks autonomously, being highly collaborative and self-driven.Diversity and InclusionWe believe in social inclusion, respect, and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education. #LocationSão Paulo

PASSION.io helps people make their dreams a reality by learning the skills from successful people. Our mission is to empower these Creators to achieve that by providing the platform (SaaS) to turn skills into mobile apps and we give them everything they need to run a successful online business from concept to monthly payout cheque. We are an international remote team with the majority of our business in the US.

We are looking for an inspiring, engaged and motivated member to our customer support team. You have experience of working in fast-paced environments and have the vision to change the future of learning. Your mission will be to make sure that our successful subscribers are becoming more successful to empower the others to achieve the same by using high quality products.

As the App Support Specialist, you will spend most of your time interacting with customers and support representatives; solving their technical questions, and helping them learn and grow, in order to empower them to get the best out of our software products. You will at the same time invest in our product and its underlying implementation and infrastructure to deeply understand how things work on the technical side in order to effectively recognize problems and solve the ones not requiring actual coding.

You will also work with our customer support and tech teams to ensure that issues are resolved. Interacting with our teams around the world is very much part of our day-to-day, so communication skills are vital. We are looking for strong problem-solvers who can apply their tech skills to a wide range of the platforms and environments we support.

What you'll be working on

• Provide assistance to customers and members of our Customer Support team
• Troubleshoot and resolve issues in a timely manner
• Support CS team to deal with Apple and Google App Store Review Process
• Comply with the processes in place and ensure the agreed service levels are met with the expected level of quality.
• Compose and constantly update internal documentation
• Share knowledge, broaden the awareness and common understanding in the company of how our customers interact with our products in close collaboration with the Product, Tech and CS team
• Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence.
• Proactively suggest product improvements

Requirements

What you'll bring to the team:

• Knowledge of principles applied in supporting applications
• Good understanding of Application Support processes
• Good understanding of business, environments, shared services to prioritize incidents.
• Quick learning of new platforms, acquiring functional knowledge quickly to support the new applications.
• You have excellent written and verbal communication skills and the ability to collaborate
• You understand the features of web and mobile platforms
• You have an excellent attention to detail
• You are ambitious and passionate about quality and you set a high standard for yourself and your colleagues and know how to introduce it as a practice
• You have the Passion for excellence; not satisfied with the status quo and always thinking of ways to improve
• You are not a developer, but you understand how developers work and the tools they use
• You love to deeply understand amazing products and customer use cases
• You have remote working experience
• Equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Bonus Points:

• You have experience with Apple, Google App Stores and their app review processes.

Benefits

• Steep learning curve: Expect the steepest learning curve you have ever experienced - we are building a playground at passion.io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets.
• Value-based company: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. We want to change the planet for the better by providing value to others.
• High-growth environment: You will be part of a strongly growing company with the opportunity to develop into a key contributor with incomparable responsibilities.
• Personal and professional development: You will tackle projects across departments and thereby gain a top-notch tool box to succeed in tackling bigger and bigger challenges.
• Autonomy / entrepreneurial work-style: You will only be measured by the results you produce and are in the driver’s seat, with full flexibility.
• Experience Product / Tech Team
• Remoteness and flexibility: You will join our truly international remote team from over 10 nationalities and work from anywhere you wish. We have been remote since 2018 and do intensive social gatherings in person every quarter — usually in a cool venue somewhere on our planet.

Sastrify supports Tech, Finance and Procurement teams in buying and renewing SaaS subscriptions so they can focus on what matters while we save their time and money by applying best practices in SaaS buying and using a dedicated procurement team that benefits from a large database of benchmarks.

Join us on our new adventure to reshape the software-as-a-service industry!

We are looking for an ambitious and experienced Customer Success Director - North America, who is ready to lead the mission of driving customer satisfaction. You will work directly with our team of customer success managers aiming at always achieving the best results for our customers. You will have the chance to contribute substantially to our growth by mentoring and developing our customer success team, while being part of our exciting journey.

What you’ll do as our Customer Success Director - NorthAmerica

• Analyzing data, collecting information and creating strategies to ensure our customers receive the best onboarding, training, and support for our SaaS management platform
• Collaborating closely and staying engaged with other teams, i.e. SaaS Procurement Specialists, Product Management etc. to reach the best outcome together
• Creating the best onboarding experience for new team members while mentoring and developing the whole Customer Success Team constantly
• Maintaining a high level of customer satisfaction by monitoring your team's performance and deriving and implementing action steps in order to constantly improve
• Keeping track of KPIs, analyzing results and initiating measures to foster customer engagement in collaboration with other teams (marketing, product etc.)
• Ongoing process improvement - you redesign and optimize our processes in order to create the best standards
• Setting goals for your team, closely correlated to other teams and overall company goals
• You develop a long-term strategy for the growth and success of our CSM team in close collaboration with our Head of Operations

Requirements

• You have a degree in the field of Business Administration, Economics, Management or in a similar field
• You have 4+ years of experience in customer success, account management and/or strategic consulting
• You have experience in leading and scaling a team - experience in a B2B SaaS highly desired
• You have an excellent track record in different Customer Success - and/or client-facing roles, ideally in start-up environments
• You have strong interpersonal skills and experience building solid relationships - internally and externally
• You possess strong communication and relationship building skills
• You are a highly motivated and proactive team player
• You are comfortable working remotely (we don't have an office)

Benefits

• Medical, Dental, and Vision insurance day one!
• Full responsibility from day one
• Work with our amazing international team
• Monthly Virtual Team Events
• 30 vacation days
• Learning budget
• State of the art equipment (also for your home-office)
• Remote-first mindset (you can work from everywhere
• Full Benefits (medical, vision, and dental) from day one

What is Polygon?

Polygon is the leading platform for Ethereum scaling and infrastructure development. Its growing suite of products offers developers easy access to all major scaling and infrastructure solutions: L2 solutions (ZK Rollups and Optimistic Rollups), sidechains, hybrid solutions, stand-alone and enterprise chains, data availability solutions, and more. Polygon’s scaling solutions have seen widespread adoption with 7000+ applications hosted, 1B+ total transactions processed, ~100M+ unique user addresses, and $5B+ in assets secured.

The Customer Success Manager role is designed to maintain and nourish key relationships within the Polygon Studios NFT ecosystem and own the overall account management vertical.

While the Business Development team will be bringing in leads through inbound/outbound channels, it will be the responsibility of the Customer Success Manager to provide smooth onboarding for projects on the Polygon network and at the same time, provide high-quality consulting services to such projects related to NFT best practices, web3 strategy, appropriate developer tooling and marketing strategies and activation points.

The ideal candidate would have: -  Ability to read NFT/Web3 market conditions and translate that into a value with current top-end Polygon Studios projects -  Comfortable project managing and designing web3 strategies for leading brands working with Polygon -  Creating industry best practices that can be provided to clients -  Ability to liaise with the PS/project marketing teams to develop strategies around deriving more value from the Polygon ecosystem -  Working with PS marketing team on creating marketing campaigns for our leading clients -  Ability to create and run teams, processes, systems and measurable accounts management metrics/OKRs/KPIs -  Ability to create deep relationships with other isions/units at Polygon -  Exemplary account management pedigree/experience

Requirements: - Understand industry best practices and trends within the NFT industry and advise/support new projects accordingly - Consultative and problem-solving in dealing with top tier projects on their blockchain/NFT designs to build the most successful business possible - Be accountable for customer retention and expansion, increasing the lifetime value of existing customers through client management, forecasting, and driving growth through a variety of creative means (partnerships, connecting to ecosystem partners and investments, technical advice and design, relationship management, etc.) - Be able to juggle multiple projects and internal Polygon teams to be able to provide high-quality service to projects - Lead customers through our integration experience, help consult them and deeply understand our customers business and their needs, and help them maximize the success of their NFT business - Create a scalable playbook for customer success, working with our internal content - Be a constant advocate for business customers of Polygon 

LI-Remote

Benefits

Work from anywhere (Remote first) Flexible working hours Flexible vacation policy Competitive Salary

Polygon is committed to a erse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Learn More about Polygon

Website | Twitter |  Ecosystem Twitter | Developer Twitter | Studios Twitter | Telegram | Reddit | Discord | Instagram | Facebook | LinkedIn

Launched in 2017, Credit Key is a B2B financial services technology company that allows merchants to offer an instant buy now pay later function that is seamlessly integrated at checkout. Credit Key’s proprietary process facilitates lightning-fast financing approval that is unique in the B2B space and proven to help merchants drive sales, revenue and conversions. Merchants equipped with Credit Key also benefit from immediate payment, unmatched ROI from greater AOV, and stronger customer loyalty.

We are looking for an enthusiastic, quick-thinking Support Specialist for our fast paced client success team. As a member of the Client Success Team, you will be responsible for delivering amazing solutions and outcomes for our Credit Key Anywhere clients, that leads to long-lasting customer loyalty.

What you’ll do

• Evaluate and process Credit Key Anywhere orders, and handle customer inquiries regarding their invoice requests.
• Collaborate with the Risk department to ensure invoices are approved in a timely manner and adhere to compliance guidelines as well as collecting all necessary documentation.
• Call Credit Key Anywhere merchants and be comfortable pitching the services that Credit Key offers our borrowers.
• Resolve escalated customer inquiries on a daily basis including but not limited to loan and payment related matters, technical issues, and other general questions via phone call, email, and chat
• Help identify trends and areas of improvement including communication, process updates, and product features
• Collaborate cross-functionally with other Credit Key teams to analyze, assess and resolve complex customer issues
• Stay up to date on new product features and improvements
• Analyze and report product issues to our Engineering and Development teams
• Meet customer satisfaction, efficiency metrics and issue resolution targets
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements

What we're looking for

• 1 year+ experience of a high volume customer service role
• Forward thinking, problem solver who can wow our clients with their personality and enthusiasm while critically thinking of the most outstanding solutions.
• Is detail oriented and organized with a high ability to multitask
• Can work independently and can pivot in a fast paced, ever changing environment
• Tech savvy and can troubleshoot
• Prior experience in a tech or startup environment a plus+
• Experience with Zendesk a plus+

Benefits

Why you want to work with us

• Unlimited Vacation. We hire adults and treat them as such. We are committed to an output-oriented, not butt-in-seat culture.
• Competitive Compensation Package
• Great Healthcare Benefits
• 401k Match
• 100% Remote. Flexible Work Schedule & Location.
• Work From Home Stipend.
• Supportive. Highly collaborative team environment.

IO Global, the blockchain engineering company that created Cardano, is looking for an experienced Community Manager to join their Sidechains team. As the Cardano ecosystem continues to expand and developer interest increases exponentially, we are looking for a community manager to help build, nurture and manage new and existing relationships as we roll out exciting new sidechain technology.

This key role will put you at the forefront of an exciting new developer ecosystem at a key time in its development, winning and onboarding new partners, feeding any requirements and proposals back into the business and helping rapidly scale a healthy, productive Cardano ecosystem.

Your mission

• Own the high-level community plan for your product or service
• Collaborate with internal and external stakeholders to align around strategic objectives
• Execute tactical community activity from welcoming new members, generating discussion, acting as facilitator, mediating issues etc.
• Monitoring activity and creating reports
• Work closely with wider team to support community events
• Support initiatives to promote IO Global brand within the community.

Requirements

Your expertise

• Minimum of five years’ experience in community and/or social media roles OR demonstrable evidence as ambassador/community moderator
• Some experience in ideation, innovation management and facilitation highly desirable
• Solid knowledge and understanding of social media /community platforms (Telegram, Discord, Twitter etc) and how each platform can be used most effectively
• Understanding and experience of issue and crisis management
• Experienced and confident in data-driven approaches to community activity
• Excellent writing and language skills (native English)
• Good technical understanding (experience in blockchain and crypto technologies preferred.

Benefits

Location

IOG is a fully distributed organization and therefore this is a remote position. Due to team distribution we are ideally searching for someone in an European timezone.

All Colleagues

• Flexible schedule
• Remote work - ability to work anywhere
• Laptop reimbursement
• New starter package to buy hardware essentials (headphones, monitor, etc)
• Learning & Development Opportunities
• Competitive PTO and Sick Leave plan

US Employees

• Medical, Dental, and Vision benefits coverage through Anthem with 100% premium cost covered by IO Global for the employee and dependents
• Health Savings Account
• Life Insurance

UK Employees

• Monthly Health Stipend to use towards any wellness or medical coverage/service
• Pension

"

Memora Health works with leading healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients, and we are excited to bring on a Client Support Specialist. 

In this role, you will be responsible for performing the initial technical platform build during client implementations and prioritizing and owning resolution of all inbound client issues and requests. You should not only be driven by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare. We’re looking for someone with exceptional curiosity and enthusiasm for solving hard problems.

Primary Responsibilities:

*

Become an expert on Memora’s platform features, internal processes, and tools

*

Address and troubleshoot complex end user problems and own issues to resolution, effectively communicating troubleshooting steps or resolution with client stakeholders

*

Own technical, client-facing environment setup for onboarding clients

*

Create and maintain client-facing knowledge base articles about our products and services

*

Identify client pain points to support product improvements

*

Help improve and maintain internal SOPs for the Client Experience team 

*

Create client-specific analyses to demonstrate value of Memora solutions

Qualifications (Required):

*

1-3 years of technical client support and/or technical client onboarding experience

*

Ability to collaborate across multiple internal and client stakeholders through excellent written and verbal communication skills

*

Excellent analytical and problem-solving skills

*

Demonstrated process improvement experience

*

Ability to handle ambiguity and demonstrate resilience in a rapidly changing environment

Qualifications (Bonus):

*

Prior experience at a fast-growing startup is a plus

*

Prior experience in the healthcare technology industry

*

Familiarity with customer support software (e.g., Salesforce Service Cloud, JIRA, Zendesk)  

*

Working knowledge of Javascript or Chrome Dev Tools

*

Familiarity with APIs (e.g., REST, WebSockets, etc.)

*

Experience with at least 1 object-oriented programming language

*

Troubleshooting experience (including debugging) and some development experience with web-based applications

What You Get:

*

An opportunity to work on a rapidly scaling care delivery platform, engaging thousands of patients and care team members and growing 2-3x annually

*

Enter a highly collaborative environment and work on the fun challenges of scaling a high-growth startup

*

Work alongside world-class clinical, operational, and technical teams to build and scale Memora

*

Shape how leading health systems and plans think about modernizing the care delivery experience for their patients and care teams

*

Improve the way care is delivered for hundreds of thousands of patients

*

Gain deep expertise about healthcare transformation and direct customer exposure with the country’s most innovative health systems and plans

*

Ownership over your success and the ability to significantly impact the growth of our company

*

Competitive salary and equity compensation with benefits including health, dental, and vision coverage, flexible work hours, paid maternity/paternity leave, bi-annual retreats, PTO, Macbook, and a 401(k) plan

About Memora Health:

Memora Health helps healthcare organizations digitize and automate care journeys, making complex care delivery simple for patients and clinicians to navigate. Memora Health ingests existing data on clinical workflows, converts them into cohesive messaging journeys that guide patients through their care episodes, and automates the completion of simple follow-up tasks in the EHR. Memora's platform reduces care team notifications by nearly 40%, has an average patient NPS over 70, and improves engagement and clinical outcomes across erse populations. Memora Health is headquartered in San Francisco, CA, with clients and team members around the world, and is backed by Andreessen Horowitz, Transformation Capital, AlleyCorp, Frist Cressey Ventures, Martin Ventures, Kevin Durant and Rich Kleiman's Thirty Five Ventures, Sachin Jain, and several other strategic healthcare groups.

Applicants must be currently authorized to work in the United States on a full-time basis. Memora Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

",

"

About Nash

Nash (YC S21) makes it easy for businesses to offer same-day delivery. We do this by building applications on top of delivery APIs (like Doordash, Uber, and 30 more fleets) that enable business-specific workflows. Delivery is getting commoditized by companies like Uber, Lyft, and DoorDash and Nash is building the application layer on top of the delivery APIs to enable businesses to offer delivery to their customers.

Nash was founded in 2021 by a team from Palantir and MIT, and has currently raised from top investors including Y-Combinator to build the world’s best local delivery platform.

About the Role

Nash is looking for curious and empathetic team members to support our customers' existing and future operations. This is a full-time and fully remote role where you’ll help deliver excellent customer experiences, assist in operations, and be the face of Nash to businesses who rely on our services. In a quickly evolving space, Customer Support requires a team effort - this is a perfect opportunity to get exposure to all aspects of a rapidly scaling tech startup.

Responsibilities

* Maintain a high level of professionalism and empathy with clients, while:

    - Troubleshooting live delivery issues through phone, email, and chat

    - Assisting with the Nash Portal

    - Setting up customer delivery preferences

    - Processing delivery refunds

    - Submitting customer product requests

    - Helping answer their customer’s delivery questions

*

Work with Operations to help customers create effective delivery strategies
\

*

Develop and iterate on fast-changing internal processes as Nash grows and expands in multiple verticals
\

*

Help customers leverage Nash’s full potential for their business
\

*

Act as the customers' voice in product development road mapping
\

Requirements

*

1+ year(s) of customer service experience
\

*

Comfortable dealing with ambiguity in a fast-paced environment
\

*

Empathy, a collaborative spirit, and the ability to work effectively with a team
\

*

Ability to document processes and identify areas for improvement
\

*

Analytical and problem-solving skills
\

*

Time-management skills
\

*

Ability to find the positive in any situation
\

Preferred Qualifications

*

Insight and knowledge of the on-demand delivery industry
\

*

Prior experience with startups or at high-growth technology companies
\

*

Experience implementing and/or working with Slack, Front, Aircall, HubSpot or similar tools
\

What You’ll Love About Us

*

Early stage, well-funded startup - directly impact the company and grow your career!
\

*

Fully remote culture - work from home (or wherever!)
\

*

Quarterly in-person events to bond with teammates
\

*

Competitive compensation and opportunity for equity
\

*

Flexible paid time off 
\

*

Health, dental, vision insurance
\

*

Other great perks, such as home office stipend
\

EEOC

At Nash, we believe that erse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds.

",

• Full time - Mon to Fri (9am - 5:30pm GMT)
• Remote (Work from anywhere within the UK!)
• Permanent
• Starting ASAP
• £26k

Bookwhen is a flexible and affordable booking solution used by thousands of customers worldwide. We support a erse range of customers - from yogis to alpaca walkers and potters to large multinationals! Helping our customers turn their passion into a business is our biggest motivator. Our small team are passionate and autonomous people with an entrepreneurial mindset. We’re a group of creative thinkers focused on quality and collaboration.

Glassdoor | Trust Pilot

We have an exciting opportunity for an experienced customer support inidual to join our team full time. We’re looking for someone who is technically minded and empathetic and is comfortable owning all aspects of Bookwhen customer support interactions, including live chat, email, phone and social media.

Initially founded in Oxford, UK, we’re a remote-first business, giving our team flexibility in their location. We aim to meet and spend time together at least four times a year and strongly emphasise a genuine work-life balance.

Requirements

You are someone who…

• Has 2+ years of technical customer support experience at a SaaS business
• Is reactive and has a proven fast response time on live chat
• Enjoys collaboration and thrives in a team but can also work autonomously
• Has a creative and holistic approach to problem-solving
• Appreciates feedback and understands how it benefits personal and group development
• Has excellent written and verbal communication skills
• Is self-motivated and can work autonomously with little guidance
• Is kind, empathetic, caring and loves to help people
• Is tech-savvy and quick to learn new systems and software
• Acts with integrity, transparency, directness and humility
• Is emotionally resilient and able to keep calm during stressful situations
• Is based in the UK

It would be a bonus if you also...

• Have experience working via email, live chat and phone
• Understand what makes a great customer experience
• Have a background in sales
• Have experience working in a remote team
• Basic knowledge of HTML, CSS and Javascript (knowledge of other programming languages a plus)

Benefits

• Annual leave - 33 days per year (you decide if you’d like to use these on bank holidays)
• Up to 5 unused holiday days to be carried over to the next year
• Budget for co-working spaces and office equipment
• Quarterly company away days
• Budget for training and conferences
• An annual allowance for attending Bookwhen hosted classes and courses
• Monthly wellbeing budget
• Annual paid charity day

Bookwhen is proudly an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sexual orientation, gender identity, national origin, veteran or disability status.

"

About Delphia

Delphia is building the world's first investment strategy anyone can improve with their data. We

select stocks to a portfolio by analyzing trends in the data and the market.

We are building a new kind of company that re-thinks the value of privacy, data rights, and

fiduciary responsibility in order to ensure your data is always working for you — like your money.

Whether we're identifying trends or educating people on how their data can be used to make

better investment decisions, people at Delphia are socially-minded creatives at heart. Our teams

are continually iterating, solving hard problems, and collaborating to generate new forms of

value and economic returns for our users (we call them “members”, in fact). Working together,

we want people to realize the true value of their data — and we're just getting started.

Delphia is growing! We currently have 60 people in multi-disciplinary teams located around the

world. The company was founded in 2018 and is a graduate of Y Combinator and the Creative

Destruction Lab. We’ve raised three rounds of funding and approximately $80 million to date.

About the role

We need a community manager who can help us grow, engage, and build awareness via a community.

You should apply if:

* You’re passionate about retail investing and crypto products.

Responsibilities

* Define and execute our community engagement strategy for retail investment and crypto products

We'd love to hear from you if you have:

* 2+ years of experience in a community or social media role in a consumer startup (bonus for fintech or crypto)

Bonus Points

* You’ve worked with cross-functional product teams.

As a member of the Delphia team, you will enjoy a variety of perks and benefits such as:

Health Benefits:

● Comprehensive Health, Dental and Vision Benefits, plus a Health Spending Account

● 401k

● Gym Allowance

Team Connectedness:

● Annual Delphia Summit

● Quarterly in-person Town Halls near one of our Hubs (New York, Toronto, London, San

Francisco)

● Quarterly Team Outings

Flexibility:

● Flexible work hours with the ability to work from home when need be

● Work From Anywhere Policy

● Flexible Time-Off Policy

Investment Opportunities:

● Employee Stock Options

● Access to our Hedge Fund

We are an equal opportunity employer and value ersity at our company. We do not discriminate

by race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran

status, or disability status. Delphia is committed to working with applicants requesting

",

Hospitality Associate

Remote – US

time type –Full time

job requisition id – JR3465

We are DraftKings. We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and erse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Be the strategy behind the game.

As a VIP Hospitality Associate, you’ll play a key role in the growth and development of our VIP user base by driving the logistics and execution of can’t-miss VIP experiences. If you are detail-oriented and all about exceeding customer expectations, then we know you’ll love it here! Sound good to you? Join us.

What you’ll do as a VIP Hospitality Associate:

• Coordinate hosting experiences for our VIP players, including suite hosting at sporting events, concerts, golf outings, and more!
• Partner with our Player Development team to gain insights on player preferences for hospitality within a given region.
• Utilize gifting within experiences to ensure players are happy and engaged.
• Manage player communications for events within your region distributing tickets and leading player communication (event logistics).
• Design standalone or add-on hospitality events to showcase the DraftKings brand and leave customers wow-ed.
• Oversee DraftKings swag and gifting by managing inventory and fulfillment.
• Create unboxing experiences through high-end gifting to top customers and prospects.
• Liaise with player development state reps to identify critical learnings following an event and brainstorm ways to improve events year over year.
• Consistently strive to improve the DraftKings VIP experience, thinking critically and creatively about ways to make our hospitality the most impactful it can be.
• Become an expert on your region or state constantly staying up to date on key sporting events, concerts, restaurants, venues, and other marquee events that would be of interest to our VIP customers.

What you’ll bring:

• You are passionate about improving the customer experience, solving problems, and driving positivity amongst the team.
• 1+ years of related experience in the Gaming, Hospitality, or Events industries.
• Strong organizational skills and great attention to detail with the ability to work on multiple projects simultaneously, often under challenging time constraints.
• Excellent customer service and communication skills.
• Bachelor’s Degree in Business, Marketing, or related field.

This position can be remote, however, this work is to be performed entirely outside of Colorado.

#LI-TA1 #LI-REMOTE

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an inidual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

Drata is looking for a Director of Customer Success to join the team! In this role you will provide mentorship, direction and empower the current CSM team to build strong and lasting relationships with our customers. You have a strong passion for ensuring customer’s success, previous hands-on leadership experience and thrive in a fast-paced environment. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. You are naturally a big-picture thinker able to focus on how to shape the vision for what's possible for Drata and its customers. You are not looking for 9-5, but a role that will shape the future of the business and allow you to work collaboratively with an all star team. You want to make an impact; ownership is one of your core values.

What you’ll do:

• Work with our VP of Customer Success to develop, implement, build and lead the customer success strategy
• Lead, manage, and develop a team of remote CSM, Managers and CSM’s focused on SaaS customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention and growth
• Interface effectively with customers, partners and internal resources to drive scalable, enabling processes
• You love to build and know how to balance operational needs with strategic planning.
• Identify methods to improve & standardize processes with an eye towards scalability, including implementing technologies, building processes and measuring team performance
• Partner closely with leadership to hire, develop and onboard all levels and roles in the CSM portion of the CS org to serve the needs of our customers
• Develop new materials (i.e. presentations, best practices, onboarding plans, etc.) as needed to improve organizational design and structure
• Oversee your team's operations and productivity; track and report critical customer success KPIs

Requirements

What you’ll bring:

• People manager at heart - you love mentoring, leading and contributing to the professional development of those around you
• Demonstrated management experience leading teams in a fast growing company
• 5+ years in a leadership/management role; 8+ years of experience in Customer Success at a SaaS company with an emphasis on > $100k ARR relationships
• You have led a team within a fast-growing, highly ambiguous environment and have successfully navigated similar environments at other companies
• Experience navigating complex enterprise organization with proven ability to influence contacts across all areas of an organization including presenting to internal senior executives
• Experience in building customer retention strategies and training teams accordingly
• Proven ability to lead outstanding teams and build scalable, enabling processes that keep employees, customers, and partners highly engaged
• Identify and implement operational improvements across your team, levering customer and team performance data
• Proven ability to develop strategies, translate them into initiatives and track successful delivery within a startup environment
• Passion to use data over anecdotes in understanding customer expansion and churn
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• Comfortable with ambiguity. You bring structure and process to the team when needed, but don't overly complicate.

Benefits

• Health & Wellness: 100% coverage for medical, dental, and vision - employee and dependents.
• Learning & Development: $500 annually towards personal development opportunities.
• Unlimited PTO: Unlimited vacation policy for strong, fully charged batteries.
• 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn or newly adopted child.
• Work Remotely: Flexible hours and work from home (especially these days!)
• 401K: Reach your financial goals while reducing your taxes
• HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care.

About Us:

Drata is on a mission to help build trust across the internet.

Drata is a security and compliance automation platform that continuously monitors and collects evidence of a company's security controls, while streamlining compliance workflows end-to-end to ensure audit readiness for SOC 2, ISO 27001, HIPAA, GDPR and PCI DSS.

We all recognize the importance of earning and keeping the trust of our customers. A clean SOC 2 report proves to our customers that we do the things we say we do when it comes to protecting their data. We all want to provide our customers with that verified proof, but as SaaS veterans ourselves we've felt firsthand how burdensome achieving and maintaining a strong security and compliance posture can be at a fast-growing company.

Our team of SaaS, security, compliance, and audit experts have built a better way - with automation!

At Limble, we empower the unsung heroes that support the world. We've built the #1 top-rated Maintenance Management SaaS platform in an industry that is projected to double over the next five years. We continue to experience triple-digit growth year after year and are just getting started!

So what sets us apart? Our software is easier to use and we care about the success of our customers. Our customers see us as a partner rather than just another vendor because we build a relationship of trust with them. At Limble, we value our amazing culture over any skill that someone can offer. We encourage you to check out our Customer Reviews (https://www.capterra.com/p/162600/Limble-CMMS/) and learn more about our incredible culture (https://youtu.be/OubV48L5e3w)!

We are looking for an Inbound Customer Success Specialist to join our growing team. As a Customer Success Specialist on our Inbound Support team, you will be responsible for delivering white-glove service and value to our global customer base. On a day-to-day basis, the Customer Success Specialist manages customer engagements and collaborates with all Limble departments to do the following:

• Consult with new and existing Limble CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution
• Bug reporting and tracking
• Recommend best practice use case of Limble CMMS based on an understanding of the customer's business
• Remain up to date on Limble CMMS product features and identify use cases to drive customers to best practice standards
• Proactively escalate at-risk customers
• Collaborate closely across departments to support the success of our customers
• Coordinate product demos and refer prospective customers to the Sales team
• Assist the Sales team with product knowledge
• Create strong customer relationships by delivering world-class customer service.
• Maintain a highly organized and accurate task list, visible to the Success team and Management

Requirements

We're looking for a Customer Success Specialist with the following qualifications:

• Passion for ensuring a positive customer experience via e-mail, chat, phone calls, and video calls
• Experience working cross-functionally within a customer-facing organization to support a joint outcome
• Demonstrated ability to communicate effectively via oral & written formats; Excel skills are a strong plus
• Strong conflict resolution skills
• Resourcefulness, creativity, and strategic thinking for troubleshooting problems
• Ability to work in a high growth environment in which the requirements are not always well defined and priorities change frequently
• Strong attention to detail
• Previous experience
• French/English bilingual preferred
• Availability to work from 7:00a to 4:00p Eastern Time

• Previous experience in a B2B Customer Support / Customer Success / Account Manager position
• Previous experience in the SaaS industry
• Background in working with equipment maintenance, machinery, or manufacturing

Benefits

• $55,000 - 65,000 base salary
• Stock options
• Fully remote position
• Unlimited PTO
• Health, Dental, Vision, and Life insurance
• Paid parental leave
• 401k with company match
• Annual company retreat
• Opportunities to grow with us!

At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.

We’re the leading, all-in-one video shopping solution for Shopify. We empower thousands of customers around the world to grow their businesses with innovative technology, 24/7 support, and inspiring content.

Our story started in 2020. We've been well-financed and backed up by rockstar angel investors from Google, Uber, Facebook, Adobe, all from Day 1.

Our solution was wisely designed to help Shopify businesses drive more shopper engagement and generate real added revenue. It’s no coincidence that the most successful brands have started investing in video content years ago. Video has become the most engaging way to present and sell a product online, and it’s high time the eCommerce industry reaped all the benefits of video marketing. That’s where we come in — and we're just getting started!

Why Join VideoWise?

We’re humble hustlers. More than just workmates, teammates, and digital desk mates - we’re family. We have each other’s backs through thin and thick, beyond Asana tasks and beyond formal arrangements.

At VideoWise, we celebrate ersity, treat people with respect, really listen to each other, provide equal opportunities for employment, growth, and advancement, and put every ounce of effort into creating the best employee experience.

For us, this is more than just a workplace. We want to share with you:

• - Highly competitive salary - VideoWise is well funded and in a full growth mode looking for smart and talented iniduals to contribute to this growth.

• - Generous vacation policy - We care about your mental health and we encourage our employees to take time off whenever they feel they need it.

• - Generous equity - We're seeking people that want to get involved and be own a piece of the company. Since we're early stage the first employees will benefit the most out of this.

• - Flexible work policy - Night owl or early riser, work whenever you want as long as results speak for themselves.

• - Fully remote company - We’re fully remote with team members on 3 continents. Work from anywhere in the world, we’re all good.

• - A team ready to be there for you whatever you need. Human to human, beyond job titles. <3

This Is What You'll Do At VideoWise:

We are looking for someone who has e-commerce experience, preferably in the Shopify ecosystem and a proven customer success experience. Your primary focus will be on producing higher activation rates, increasing customer satisfaction, and lasting customer retention.

This is a full-time position, remote location, preferably in the Eastern European timezone.

As a Head of Customer Success, you will:

• - Develop lasting and meaningful relationships with VideoWise merchants

• - Measure the effectiveness of Customer Success

• - Optimise, manage and oversee all relevant execution processes, making the customer experience as smooth as possible, and at all times optimising for customer happiness

• - Lead World-class Customer Success team

• - Manage Customer Success Activities

• - Gather merchant feedback on VideoWise product and services

• - Assist in workshops to help merchants demonstrate the full value of VideoWise and the applicability of new features on the roadmap

• - Provide recommendations for solutions and enhancements that generate additional revenue

• - Periodic strategy calls with merchants

This Is What You'll Bring To Our Team:

• - Minimum 4+ years experience in SaaS Customer Success or managing customer-facing accounts. Ideally, you should have experience in the Shopify app ecosystem.

• - E-commerce experience is a plus!

• - Enthusiastic and creative leader with the ability to inspire others

• - Fluent English with solid oral and written communication skills

• - Familiar with GSuite, Hubspot, Notion, Loom, Microsoft office or be able to quickly learn new software applications.

• - Enthusiasm for receiving, sharing and acting on feedback

"

Routable is a B2B payments platform built to make bill payments and mass payouts fast and seamless. Our mission is to be the simplest way to send and receive business-to-business payments. Unlike other payment platforms, Routable’s modern, easy-to-use API allows you to build a powerful payments infrastructure in minutes. 

We’re a Series B startup with $46M in funding. We’re helping some of the largest marketplaces and gig economy companies, including Ticketmaster, Snackpass, and Garmentory. Hundreds of finance teams trust our decades of experience in building B2B payment solutions.

Our environment encourages intellectual curiosity, problem solving, and openness—one that provides the support and mentorship needed to succeed, learn, and grow. We'll make sure you have everything you need to do your best work and make an impact. We’re a fully remote startup with our team working from a city they love across the United States and Canada. We are primarily based in the US but also have a presence internationally (so far, primarily in several South American countries & Canada). If you live in the US, you must be authorized to work in the US.

About the Role

We are looking for an experienced Manager of Customer Success to help lead our small but mighty Customer Success team. You will be hands-on working with our team and customers to build relationships, making sure they are using Routable to its fullest potential, and gathering feedback for our product team. As Manager you will build systems, procedures and staff that can excel at each of these three key initiatives.

1. Impact the growth and retention of our install base 

You’ll also work cross functionally with the rest of the customer facing teams to build a foundation we can build on as Routable scales. You will be a huge part of creating the culture and priorities of the Customer Success team, with plenty of opportunities to focus more on the areas you enjoy most as Routable continues to grow. 

Responsibilities

* Build systems, procedures and staff that can excel at key initiatives including Install Base Growth, Onboarding and Ramp Success, and Renewal Contracts.

Minimum Qualifications

* Demonstrated ability to retain and grow the value of your customers.  Be comfortable thriving in a results oriented team.

Location

We are a remote first company! Rather than restrict ourselves to only find talent in one city, we’d rather find the absolute best people regardless of where they live. One amazing benefit to our remote culture, is that it enables our team to enjoy traveling ✈️ more regularly since they can work from wherever! 

Reporting

The Manager Customer Success reports directly to the Head of Customer Success, Ken Apple.

About Routable

Our Core Values

At Routable, we are driven by our values. Our values act as guiding principles when it comes to our work, our hiring practices, and ourselves. We talk about them every day and praise each other based on our ability to embody them.

💞 Engage with Empathy : Have empathy and a deep understanding for your peers, and our customers. This means no ego and cultivating relationships by actively listening to each other's needs.

🤝 Volunteer Assistance : Helping others is always a priority, even when it is not immediately related to the goals that we are trying to achieve. We make it a point to foster an environment of inclusiveness for our remote team.

💪 Own it : We are all company owners and we act like it. We make data driven decisions and jump at the opportunity to be accountable. Taking action when you see a problem is our default state.

🛠 Build with Purpose : We are collectively building the product and company of our dreams. We are intentional with everything we do and are always looking for ways to improve. We sweat the details.

🧬 Expect Authenticity : We do not compromise our values when it comes to our team and our customers. We champion originality. Be yourself. Everyone else is already taken.

Rendezvous

To help foster amazing relationships with our coworkers, we meet up twice a year as a whole team in some pretty awesome cities! In the past we’ve met up in San Diego, Seattle, and Austin. We’d rather invest money into memorable team events rather than expensive offices. During our meet-up team time, we love to spend time learning a new skill together, and solving problems. Most recently this has taken on the form of a bread-making class and defeating an Escape Room. 

Note : we have paused our meetups due to COVID-19 and will resume when it is safe for everyone to attend

Perks

🏥  Great Health, Dental and Vision Insurance

💲 Competitive salary

📈 Stock Options

💰 401k 

💸  Work from Home Stipend

🚀  We're a remote team

🏝 Flexible vacation policy

🍼Paid Parental Leave (12 weeks)

Inclusive Employer

Routable welcomes employees from varied backgrounds and walks of life, and it’s reflected in our erse community of Routers. Routable is proud to be an equal opportunity employer and is committed to administering personnel actions, including hiring, training, promoting and compensating its employees, without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

",

"

Supabase is an Open Source and fully remote company building developer tools for databases.

We aim to provide world class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product and development teams.

Responsibilities

* Providing initial and timely responses to all support cases.

Requirements

* 2+ years of experience in a support engineering role.

Timezones

* We're currently looking for US timezone coverage.

Four day work week

This role is optionally a four-day workweek if you are interested in working from Friday to Monday. We can also discuss a shorter (pro-rated) week. In particular we would like to hire people who would be willing to work on weekends (or at least one of the days Saturday or Sunday).

BUILD IN A WEEKEND. SCALE TO BILLIONS

Supabase adds auth, realtime, and restful APIs to Postgres without a single line of code.

Each project within Supabase is an isolated Postgres cluster, allowing customers to scale independently, while still providing the features that you need to build: instant database setup, auth, row level security, realtime data streams, auto-generating APIs, and a simple to use web interface.

We are a fully remote company.

Key Tech: Javascript, Typescript, Go, Elixir, PostgREST (haskell), Postgres, Pulumi.

About the team

* We're a startup. It's unstructured.

Process

* The entire process is fully remote and all communication will happen over email or via video chat.

",

Founded in Barcelona, Colvin is a startup that is revolutionizing the flower industry. We are setting up a new way flowers and plants are managed, bringing them directly from growers to our customers.

We envision a world more human and emotional, where we inspire people to connect with each other more often and in more meaningful ways.

Currently operating in 5 countries and headquartered in Barcelona, we're hiring globally under a remote-first culture (no need to be based in Barcelona, with possibility to work 100% remotely). We don't care where we are physically, we care about being a team that rows towards the same goal: create joyful moments :)

We recently closed our €45M financing and we've been recognized as LinkedIn's Top 2 Startup 2021 in Spain.

Since 2020, a B2B line of business has been started within the Colvin Group. This project deals with the digitization of the supply process of flowers, plants and accessories. A professional marketplace has been created where wholesalers interact from the product supply side and florists, large clients or professionals (wedding planners, decorators, hotels,...) from the demand side.

The B2B project has been running since 2020 in Spain and in 2022 it is expanding to Italy (with the acquisition of a company called Bloovery) and to France (with the acquisition of a company called Monsieur Marguerite).

Currently, we are looking for a Community Manager to join the B2B project and help to develop the business in France. If what you have read so far has seemed interesting to you and you are a person with experience in social media management (in French), who likes to create a close relationship with customers and with good communication skills in French, this offer is for you.

Requirements

What will my day to day be like?

• Creation and adaptation of Social Media channels for capturing leads and customer loyalty, florists or flower professionals, so that they buy through our marketplace.
• Programming and scheduling of publications on the different platforms.
• Management and maintenance of social communities.
• Creation and local adaptation of daily content in the different communication channels.
• Search and creative writing of suggestive content, adapted to each medium.
• Uploading content to online platforms (Instagram, Facebook, Linkedin, etc).
• Monitoring and analysis of profiles and activity on the different platforms, with preparation of results reports
• Identification of new opportunities and trends in social networks.
• Conceptualization and implementation of actions and campaigns ensuring the fulfillment of objectives and their good alignment with the defined strategy.
• Dynamization of social channels, serving users in a tone that corresponds to the company's brand and values.
• Analysis and monitoring of the competition and benchmark companies in the sector.
• Programming and preparation of mailing templates with the content offered.
• Keep the database clean and updated for sending weekly mailings.

What profile are we looking for?

• University degree at the bachelor's level, degree or equivalent, in Marketing, Communication or similar. Preferably specialized in digital profile.
• It will be positively valued to have completed a postgraduate degree in Digital Marketing, Community Manager & Social Media or similar
• 2-3 years of experience performing similar functions in a Startup or E-commerce environment.
• Knowledge of social networks: Facebook, Twitter, Instagram, Linkedin and Youtube.
• Proactive, responsible, dynamic, organized, restless, creative person with the ability to work in a team.
• Skills in creative writing and passionate about the world of Communication, its trends, and Digital Marketing.
• Advanced communication skills to know how to manage conversations and content effectively.
• Results oriented, and with the ability to work in a changing environment.

What will you need?

• Expert management in the use of management and analysis tools such as Hootsuite, Creator Studio, Metricool...
• Knowledge of mailing and CRM managers such as Hubspot, Mailchimp... with the ability to design and create content.
• Knowledge of digital development processes, good design practices and criteria to work with all of them.
• High dose of creativity and attention to detail in the designs made.
• Good capacity for self-management and organization of one's own time, attending to the priorities of each moment.
• Knowledge of web analytics in social networks and emailing.
• Good knowledge of image and video editing tools (Illustrator, Photoshop, Premier, Canva...)
• Native French.
• English and Spanish at conversation level.

Benefits

Why should you join?

We are a fast growing company with a team motivated to disrupt the world of flowers. Are you in?😀

Some of our perks:

🚀Flexible working hours and it means: 100% flexible🌎Remote first culture: you can work from Barcelona or from any other part of the world (or one month in each place?) :)

✨Coworking space open 24/7 with free gym, private terrace, etc.

💯Free language lessons

✳Cobee card for flexible retribution on food, transport and kindergarten

🌈Join a talented team where all ideas count. Our team comes from top world companies.

Gong is hiring a remote Customer Support Enablement Manager. This is a full-time position that can be done remotely anywhere in the United States.

Gong - Revenue intelligence technology for sales teams.

H1 is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

H1 - Creating a healthier future.

SFOX is looking to hire a Client Services Specialist to join their team. This is a full-time position that can be done remotely anywhere in Europe or the United Kingdom.

Campaign Stars Overview

Campaign Stars is focused on customer acquisition for B2B brands. We enable them to find and engage prospects that creates explosive sales growth. Our custom approach utilizes innovative personalization technology to drive the creation and cadence of clients’ sales funnels, shortens sales cycles, and grows deal size by improving account target and lead quality. At Campaign Stars, we live by the hashtag: #NoBadLeads

The Role

The Client Success Manager (CSM) is responsible for all creative operations for a group of accounts, ensuring clients’ satisfaction with the success of their campaigns. The CSM ensures timely development and execution of plans, campaigns, and projects to achieve earnings, growth, and profit goals.

As a CSM, Your Goals Are:

• Upholding Campaign Stars’ production standards of creative excellence, timeliness, and profitability
• Assigning projects and tasks while navigating shifts and conflicts in complex projects
• Delighting clients and ensuring alignment in product fulfillment
• Building the health and revenue growth of your group of accounts

Requirements

Experience

• 3+ years of project management experience
• 1+ year of client facing or customer service experience
• Experience managing multiple clients at a time
• Experience with multiple technologies/willingness to learn new ones
• Self-driven with a bias towards action
• Organized and detail oriented

Preferred Qualifications

• Bachelor’s degree
• 3+ years of digital marketing experience
• 1+ year of B2B experience
• Experience in digital demand generation
• Familiarity with content experience platforms
• Familiarity with marketing automation platforms

Benefits

What We Offer in Return

• Competitive salary
• Health insurance and retirement benefits
• Unlimited vacation
• 401(k) with match
• 100% remote work

About Platform.sh

Platform.sh is a remote-first global workforce that began in France. Our founders are committed to a better way, and that common thread continues today in each of our staff. We’re inspired by a future where digital infrastructure is at once everywhere and invisible. Where innovation and collaboration can easily flow, without technical barriers.

We’re a collective of erse backgrounds seated together, testing, innovating, challenging each other, and reflecting on new ways to improve digital experiences. We’re here to help our customers thrive. 

Bring your experience to our team and help us build a better way.

Position Summary

The Customer Care team is looking for a Customer Success Manager to maintain and grow customer relationships in the APAC region. This role reports directly to the Manager, Customer Care NA.

The ideal candidate can be flexible in hours, but not comfortable being available 8:00 AM - 4:00 PM local time (preferably between AEST and AWST).

What you can expect to do on a daily basis

• Be an ambassador for the Platform.sh brand
• We operate in an account management role, and are responsible for a client portfolio
• You will communicate in times of change or problem resolution, and foster a healthy working relationship with your clients
• We proactively help identify ways in which the client can interact with Platform.sh to increase their productivity and results
• We know the intricate needs and challenges of your client portfolio and deeply care about their success

What you bring

• A caring mindset and an empathetic spirit. The ability to think from other’s perspectives is a tool we ask of all employees
• Experience with managing client accounts using a CRM solution such as Salesforce or Totango
• Ability to effectively prioritize and escalate client needs and projects as required
• Knowledge of cloud services (AWS, Azure, GCP, etc)
• Ability to learn and assimilate technical information quickly

Nice to have

• Good knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems
• Knowledge of common web applications and frameworks: Magento, Ecommerce, Symfony, Drupal, eZ Platform, or Typo3

What we bring as a team

• We are the voice of our customers and we work with internal teams to improve their experiences
• We expect CSMs to be autonomous, and take initiative for the betterment of our customers. We make our customers successful
• We support each other and uplift each other. This is the way

This is a remote job. Work from anywhere!

We’re a worldwide, distributed team looking for the best talent. Our remote model has been in practice and thriving since 2014. To us, remote work means flexibility and having truly erse, global teams.

As a side effect of teams being spread across time zones, you may have to tolerate occasional early morning meetings if you live in the Americas, or late afternoon meetings if you live in an EMEA country*. We do our best to accommodate time zones but there are preferred hours for certain roles and teams. The team you interview with will be able to give you a clear idea of their collaborative hours.

Company perks and benefits

• Leadership that cares
• A global team, rich with culture and ersity
• An open work environment where your voice is encouraged. We can always find ways to do better and look forward to hearing your ideas
• A product you can believe in. We’re changing the way companies develop and manage their web applications
• Wellness stipend of US $300 a year
• Professional development budget of US $800
• Tandem – a pool of linguists from around the world willing to help each other work on learning new languages
• Office budget of US $3,000 at hire, (A computer is mandatory but spend the rest on things that help you work, from headphones to a wifi extender.) and a welcome kit of branded swag
• A yearly global gift exchange - get paired up with someone 3,000 miles or kilometers away, and share a part of your home
• We’re voted as A Best Place to Work by 96% of our employees
• Company wide DE&I initiative that you can be a part of 
• Yearly, international, company and team meetups (when we're not experiencing a pandemic)
• Fair PTO based on your country’s standards
• Inclusive parental leave (timeline is country-dependent)
• Remote working/flexibility
• Healthcare, dental, and vision (US, CA, UK and FR staff only)
• Matched contributions to 401K/RRSP (US and Canada staff only)
• Company shares (discretionary)

About our recruitment process

We don’t expect a great hire to meet every requirement we have listed. If you can see yourself elevating the team we want to hear about your story. Few of us would be here had we not taken a chance.   

You can expect 1-4 interviews on Google Meet. We leave the process fairly customizable to teams and roles, so in some scenarios we’re able to streamline the process to have minimal rounds. Expect a higher number of rounds for director level roles and above.

Additionally, you can schedule coffee chats with potential future peers while you’re in the recruitment process to see if you can envision working together. Use interview and coffee time to make sure the company aligns with your best working environment.

All roles require background checks.

About our software

We are the most unified, secure, enterprise-grade platform for building, running and scaling fleets of websites and applications. Platform.sh is trusted by 5,000+ organizations globally to create the best digital experiences.

Are you a community advocate and innovator in web3 who loves building collaborative culture? Are you inspired to show that governance matters by being an informed voice for protocol evolution? Do you have the knowledge and capacity to inspire change in the Regen Network ecosystem? Do you want to play a key role in advocacy for composability and cross-collaborations between DAOs and other web3 stakeholders?

We are looking for talented humans to instigate positive change at Regen Network by crafting well-thought, well-communicated new governance proposals for the protocol. You will participate in public discourse within Regen Network and the greater Regen Network orbit (e.g. partner protocols like Cosmos Hub, Osmosis, etc). You should be able to engage by researching and writing long form discursive content analyzing viewpoints and ideas, compile regular digests and roundups of activities of the protocol, campaign for integrations and upgrades to the existing ecosystem infrastructure, and publicly vote with rational arguments. You will connect with new protocols, DAOs, and communities to expand the reach of the Regen Network ecosystem and spur future developments in regenerative finance (ReFi). You should be adept at developing strong partnership relationships with influencers and decision makers at protocols in the Cosmos and ReFi ecosystems. You will support validators and community members in creating governance proposals across the Regen Network ecosystem.

You will onboard and ensure the continued success of community members, grow our discord, twitter, and telegram communities, answer technical and nontechnical questions and troubleshoot. You will work with cross-functional internal engineering and product marketing teams to write and disseminate critical information about feature updates to help reach and capture our audience. You will organize and host events in discord to maintain and promote a vibrant ecosystem and culture. You will contribute to our brand, content, and community strategies.

Reporting to the Director of Ecosystem you will work to co-create culture, activate community engagement, and develop protocol to protocol relationships.

In this role, you will:

• Engage in discussions around and create specs for governance proposals
• Determine needs of the ecosystem
• Collaborate and coordinate across the regenerative finance crypto ecosystem
• Moderate discord, telegram, twitter and commonwealth platforms
• Coordinate the bi-monthly community calls
• Administer forums
• Oversee the Regenerati community collective applications process
• Support the validator community
• Support governance proposal submissions
• Implement delegation strategies
• Advise and cooperate with the marketing team
• Support and manage protocol partnerships

Requirements

• You are web3-native and actively involved in the space, contributing to DAOs and protocol projects
• You are active in the ReFi movement and familiar with the Cosmos ecosystem
• You are crypto-native and governance-focused with a strong network and context of the pulse of a rapidly-moving space
• You are a highly collaborative advocate who makes connections easily
• You are highly organized, detail and process oriented, and work in an agile manner
• Culture and impact are important to you
• You have a deep relationship with the natural world
• Good written communication in English is essential
• Previous experience working remotely and/or leading teams is a plus
• Seeking applicants in US time zones to allow for good communication, and minimal scheduling issues
• Applicants may apply for some or all of this position, with flexible hours. Please be prescriptive of your interests in your cover letter.

Benefits

Regen Network is a rapidly growing team of experienced iniduals, iterating and scaling fast, where you’ll be hands-on, collaborating, and learning right away. The opportunity to work with a erse, global, and passionate team that celebrates personal agency. Collaboration with leading projects and thought leaders in the blockchain, cosmos, and refi space.

We are a fully-remote team working across 4 continents. Competitive salary with token/equity compensation plan. Benefits for US-residents include full health insurance, including medical, dental, and vision. Time off: unlimited. Work week: Monday to Thursday (4 day work week).

• Do you want to be part of the mission and be part of an amazing fully remote team that is all about building a great product to help students succeed?
• Do you love supporting clients by resolving their questions and challenges in a helpdesk environment?
• Are you passionate about student success and making it possible for all students to receive the high-quality support they need?
• Are you able to work 9a-6p Pacific time?

All students deserve high-quality tutoring support to help them achieve their academic potential. Our mission is to enable equitable, high-quality, and cost-effective district managed tutoring for school districts of all sizes. You can be part of our unique SaaS start-up that integrates with schools’ existing tech infrastructure and instructional tools to enable school districts and other student-serving organizations to provide equitable access to high quality, flexible, and targeted student support.

What will you do as a Customer Support HelpDesk Specialist?

• Love to work with clients? You will communicate with clients through tickets, chats and phone calls.
• Passionate about solving problems? You will answer questions from clients and help resolve challenges that arise while they are using our products and services.
• Do you enjoy moving fast? You will work in an agile setting with teams from Support, Engineering, as well as Customer Success team to constantly build, deliver and iterate on ideas.

Requirements

• Able to work 9am-6pm Pacific time
• Proven working experience in education software support
• Experience with Zendesk preferred
• Experience in a Tier 1 Helpdesk environment
• Ability to deliver prompt, high quality customer support with attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable
• Available 9am-5pm Pacific time (can be located anywhere in US)
• Excellent team player with the ability to roll up their sleeves and build a great company
• Ability to collaborate cross functionally with a erse range of stakeholders
• Excellent writing and verbal communication skills with the ability present complicated narratives in an easy to understand way
• Capacity to set correct expectations and manage issues to completion

What would be great to have:

• Prior startup experience is a plus.

If you see yourself succeeding here, please apply! If you have most of the above, but not all, still apply, we want to hear from you!

Benefits

What you will you receive:

• Be part of a fully remote team and amazing, team oriented culture
• Opportunity to help build and create
• Health, dental and vision benefits
• Possible equity in company
• Unlimited PTO
• 401k
• Paid Parental Leave
• Salary range: $45,000-$55,000
• Satisfaction that you are contributing to our mission of getting tutoring help to those students that need it the most.

In short: we're looking for a fully-remote Customer Success Engineer passionate about making healthcare better to help solve technical problems, manage technical software implementations, provide advice for customers, and give product input to the R&D team. This position offers a salary of $70k-$80k, stock options, unlimited vacation, and healthcare.

• Jumping on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer
• Investigating, identifying, and documenting the root cause of problems and planning technical solutions; owning the resolution of fixes as you work with an engineer to write and release the relevant code
• Meeting with clinician end-users of EnsoSleep to review feedback and apply configuration changes to more-closely align the software to their preferences
• Managing the project plan of implementations at new sites: demonstrating the technical details of EnsoSleep to hospital and clinic IT departments; understanding their systems and how EnsoSleep will fit into their architecture; and addressing their concerns
• Working with the software engineering team to maintain >99% successful study-scoring throughput by helping with error reporting, system monitoring, and testing processes
• Collaborating with the sales team to ensure technical implementations align with operational and clinical goals through communication with key people at the customer

EnsoData

Our goal at EnsoData is to provide artificial intelligence powered software services that create cost and time savings for frontline clinicians, allowing them to spend more time with patients and less time with data, improving both patient and provider satisfaction and patient outcomes. Our first product, EnsoSleep, uses our machine learning engine with big data to save clinicians hundreds of hours per month by automating one of the most arduous and repetitive data annotation tasks in all of healthcare - sleep study scoring.

Requirements

• 1-5 years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, hospital clinical engineering practitioner, or as a clinician providing technical support to fellow clinicians
• Experience writing and reading software in one or more programming languages, for example:
  • Bachelor's degree including programming coursework
  • Graduation from a development bootcamp
  • Professional experience in writing software on-the-job
• Demonstrated ability to ask technical questions of non-technical end-users, translate their expressed feedback into required changes, and communicate back timelines
• Project management interest and experience

Company Culture

• Self-sufficient - excited about autonomy, fast learner
• Delights customers - comfortable working closely with customers and puts them first
• Passionate - possesses a strong desire to make healthcare better & intrinsically motivated
• Spreads good vibes - fun to work with, a great teammate
• Gets things done - bias toward action
• Doesn’t cut corners - integrity and attention to detail
• Shares knowledge - understands the value of good documentation and mentorship

2022 Inc. Magazine's Best Workplaces (second year in a row!)

Benefits

The benefits package includes, but is not limited to, the following:

Remote and flexible schedule - we are a 100% remote company with support for flexible schedules! That being said, we do have an amazing office headquarters in downtown Madison, WI with views of the capitol that you are welcome to work at anytime. In case you didn't know, Madison has consistently been ranked as one of the top places to live in the US (businessinsider.com, money.com, livability.com)!

Salary of $70,000 to $80,000

Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs.

Unlimited vacation and sick time - we want our employees to rest, recharge, and feel better.

Stock options - we want team members to feel ownership in the organization. When EnsoData does well, you do well.

401k to help people invest in the future.

Team weeks! A few times of year everyone gathers in person to enjoy a few days together and participate in team events such as a volunteer activity. (Hint: check out our blog for info from former team weeks!)

Interview Process

1. Submit a resume online and our human resources manager along with another customer success engineer will choose those that seem like the best candidates.
2. We look forward to meeting you face-to-face! A few candidates will be chosen for a 30-minute video call to get to know each other, discuss your experience, and explain the position in more detail.
3. Group interview (two 45-minute sessions) with members of the Customer Success team as well as other key members of the company. This will consist of:
   1. A debugging exercise
   2. You'll give a technical presentation
   3. Meet-the-team interview
4. Offer!

Let's Talk

EnsoData seeks to recruit, hire, and retain the most talented people from a erse candidate pool. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. If you think you’re a great fit, but don't necessarily check every box on the job description, please still get in touch.

To learn more about our ongoing commitment to ersity, check here.

Equal Employment Opportunity

EnsoData is proud to be an Equal Employment Opportunity employer. We do not discriminate on any basis of race, color, national, social, or ethnic origin, gender, pregnancy, or childbirth, gender orientation, identity, or expression, sexual, relationship, or romantic orientation, marital, civil union or domestic partnership status, family or parental status, age, past or present military service, physical, mental, or sensory disability, medical condition, genetic information, religion, or any other status protected by the laws or regulations in the locations where we operate. EnsoData will not tolerate discrimination or harassment based on any of these characteristics. We value, celebrate, and support ersity, inclusion, and our differences. We are committed to providing a safe work environment and a company culture of mutual respect where equal employment opportunities are available to all applicants and teammates. We seek to recruit, hire, and retain the most talented people from a erse candidate pool. We strongly encourage women, people of color, LGBTQIA+ iniduals, people with disabilities, members of ethnic minorities, intersectional iniduals, foreign-born residents, and veterans to apply. We have deep conviction that ersity and inclusion among our teams, our communities, and our physical and virtual workplaces is vital to the success of EnsoData’s mission to improve healthcare access, outcomes, and affordability for patients and communities everywhere globally.

(Remote Work - Located IN EGYPT OR LEBANON ONLY)

We are looking for a dedicated, resourceful, and friendly Customer Success Specialist to join our team.  We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent™. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn. 

If this describes you, we invite you to grow your career in an innovative, fast-paced, and exciting company that is revolutionizing childcare management across the globe.

Job Responsibilities:

• Fully understand the current and future Parent™ system

• Act as liaison between customers and the technical team

• Increase interaction with current customers

• Respond to customer inquiries via phone, email, or chat in a timely manner

• Create, manage, and follow up on customer tickets until they are resolved

• Record all activities using our current CRM to enhance visibility

• Follow the current internal customer success process and improve on it

Job Requirements:

• Bachelor’s Degree

• 1-year experience in customer support.

• fluent in English. 

• Excellent written and verbal communication skills

• Strong organizational skills

Job benefits:

• Be a key part of an exciting international growth journey

• Attractive USD salary

• Health insurance .

• Professional development

About us

Resolve helps B2B merchants and marketplaces manage net terms for their customers by eliminating the headaches and risks of manual credit checking, payment collection, and payment reconciliation. This means our customers can get paid faster, improve their cash flow, and grow their sales. 

Our mission is to build the future of B2B payments by making net terms simple and easily embeddable.

Some things we’re proud of:

• We spun out of Affirm to extend buy now pay later capabilities for B2B transactions

• We’ve processed over $100M in payments for thousands of businesses

• Backers include Insight Partners, Initialized Capital, PayPal/Affirm co-founder Max Levchin, and other top tier investors

• Founders: Chris and Brian are serial entrepreneurs and YC alumni

The role

As a Customer Success Manager at Resolve, you will build relationships with our merchants and help expand their business with Resolve’s terms offering. You will ensure sound strategic direction and effective detailed plans are in place.

What you'll do

• Manage a portfolio of key accounts to develop long-term business relationships

• Implement a proactive client management strategy to encourage retention and growth with our merchant partners

• Analyze merchant performance and recommend programs to drive revenue growth and deliver a measurable return on investment

• Promote marketing best practices and optimization strategies with our merchant partners

• Track and proactively share insights with internal and external stakeholders to build industry expertise and drive innovative strategy

• Collaborate cross-functionally across our Operations, Credit, Product, Marketing, and Growth teams to improve the Resolve offering for our merchants

• Refine CSM playbook and best practices

What we’re looking for

• 3+ years of customer-facing experience in an early-stage or growth environment

• A strong business generalist with an acute product sense & deep empathy for the user

• Excellent client management skills with the ability to manage complex accounts

• Willingness to learn and adapt to a dynamic and unknown environment

• Strong written and verbal communication skills

• Experience in managing cross-functional projects with a high attention to detail

• Excellent analytical abilities and the ability to think at scale

• Ability to build relationships and influence towards outcomes

• Excellent problem-solving and analytical abilities

• Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive) a plus

• Experience in e-commerce, B2B marketing, SaaS, fintech

• Previous new business sales experience is a plus (not required)

Bonus

• Experience with white-label and API-based solutions

• You’ve worked at a startup, or have experience on greenfield initiatives

• You’ve worked with distributed teams and have opinions on how to best collaborate remotely

What we offer 

• Competitive pay 

• Strong team culture fueled by humble horsepower 

• Fully remote & flexible work environment

• Company retreats 2X per year

• 100% paid healthcare/dental/vision coverage for employee (70% base coverage for dependents)

• 401(k) plan

• Meaningful equity stock options

• Paid parental leave

• Unlimited PTO

• WFH stipend

• Subsidy for fitness tracker 

• Learning and Development resources

Resolve is shaped by a strong respect for each inidual. This applies to every aspect of employment – from equitable wages, work-life balance, the freedom to be your whole self, to equal opportunities for growth and development at Resolve. We believe wholeheartedly the more inclusive we are, the better our work will be. We believe strongly that we benefit from ersity and encourage applicants from underrepresented backgrounds to apply.

Time zones: GMT (UTC +0), CET (UTC +1), EET (UTC +2)

We're looking for a Customer Support + Community Lead to join our growing team. You'll be a primary touchpoint of customer support here at SuperHi, will help plan and implement community engagement strategies and also help with technical support for our students. If you're a tech-savvy professional that identifies as a “people person”, we'd love to meet you!

Who is SuperHi?

SuperHi’s mission is to help creative people get ahead in their careers. We give the creative and the curious the tools and techniques they need to bring their ideas and projects to life.

We teach practical skills in code, design, and project management in a real-world way. We're proud that our students are 51% female, 1% non-binary, and 48% male, from a wide range of backgrounds and over 90 countries, and that we have one of the highest Net Promoter Scores of any online company.

We'll be opening up the SuperHi platform over 2022 to allow people to get paid for sharing their creative skills and ideas. We'll also be creating a range of brand-new products and tools that build upon the current SuperHi ecosystem, some of which don't yet exist online.

We're a proudly remote team with staff located around the world! Plus, we're a fast-growing startup that recently raised a Series A round of investment to build these new tools. We're backed by world-class VCs such as Framework, Designer Fund, Expa, Torch Capital, and Reach Capital.

We're proud to have recently launched SuperHi Basic Income, an experiment to see if giving creative people a financial buffer can help accelerate their careers. This is just one of many social initiatives we're working on in 2022!

Some of your responsibilities

• Responding to customer questions and queries and improving their experiences with SuperHi
• Maintaining an active presence in SuperHi's community by locating and engaging with community members, fostering dialogue with them and organizing community initiatives
• Providing technical support for our students, helping them with front-end code, design and/or project management questions
• Developing initiatives and resources to continually improve the standards of our ersity, inclusion, equity and belonging within SuperHi and our student community

Requirements

Although we're a remote company, we're looking for candidates between UTC-1 and UTC+1 to overlap with the colleagues you'll be working with closest.

• Strong communication skills in English (both verbal and written), communication skills in other languages are a welcome bonus
• Proven work experience as a customer support lead and community manager
• Knowledge of HTML and CSS or front-end coding in general
• Experience working on ersity and inclusion initiatives
• Genuine interest in people — you have a friendly and positive attitude and love engaging with and learning about others!
• Self-motivated & self-managing with exceptional time management skills

Desirable

• Curiosity or keen interest in web3 technologies such as decentralization and crypto
• Experience working remotely, or in a growing startup environment
• Knowledge of engagement metrics
• Interest in online learning
• Willingness to try and test new processes and methods
• Experience working with Notion and Help Scout
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, organizing an event or writing an email newsletter)
• An understanding of vanilla Javascript and/or libraries such as React, three.js, p5.js or GSAP
• Knowledge of design, project management and/or digital marketing

Employment details

SuperHi strives to be a forward-thinking, progressive company. We've been fully remote from long before lockdowns and are now working four-day weeks.

Some of our benefits include,

• A competitive, fair salary — we have a salary calculator to ensure fairness in salaries
• Health, dental and vision insurance for US-based employees
• Stipend for a workspace local to you if you prefer not to work at home
• 25 vacation days a year, on top of any public holidays in your country
• Your own virtual credit cards for both equipment and education

Plus a lot more! Our handbook is public if you'd like to read about how we work or how we hire. Or take a look at how we onboard, parental leave, or taking time off.

Air Travel Agent- Remote Sign-On/Retention Bonus

Nationwide, USA | Air Services | Fully remote

Air Travel Agent-Remote Sign-On/Retention Bonus

$43,000 a year + Sign-on and Retention Bonus

Viking is Growing!! We are currently looking for Air Travel Agents for our high-volume Air Department. The successful Air Travel Agent will have experience and a track record of success as a luxury Air travel coordinator or similar roles within a travel agency, providing the highest degree of warm, personable, and professional service.

** This is a 100% work from home opportunity**

We are offering a $2,000 sign-on bonus after successfully completing 7 weeks of training! Additionally, we are offering a $3,000 retention bonus after successfully completing 6 months of employment.

The Air Travel Agent responds to questions regarding the air booking process, as well as Viking policies and airline services. Agents must be seasoned users of Sabre or other GDS. It must be second nature for them to search and book (or change) flights while building guest confidence and generating excitement for the guest’s vacation plans. To deliver this service, the Air Travel Agent must quickly learn and accurately employ new technical and procedural information on an ongoing basis.

Job Responsibilities

• Primarily answer inbound calls, and as needed generated outbound calls to guests, travel agents, and colleagues
  • Communicate with callers using in a professional friendly manner
  • Address technical and procedural questions about booking air with Viking
• Book and service airline reservations using Sabre and Viking systems
  • Quote and book Viking’s special negotiated air fares, while explaining airline and Viking processes and requirements
  • Using active listening, problem solving, and critical thinking skills the APA will proactively offer relevant options for the guest while efficiently and personably guiding them through the call.
• Navigate various air tools including the cruise reservation system, Sabre (airline system), airline web resources, SharePoint, CRM, and internal reporting
• Expertly employ resources and skills to prevent and manage escalations
• Support department-wide initiatives as needed
  • Irregular operations for weather, geopolitical, airline, and technical impacts to the guests’ journey
  • Processing and notifying guests of airline schedule changes

Requirements:

• Minimum 2 years previous customer facing role in a high-volume Travel Agency, Airline, Tour Operator, Consolidator or Cruise line Air Department
• Intermediate to advanced knowledge of Sabre (or other GDS) including ability to book, ticket, refund, price, and assign seats is strongly preferred
• Knowledge of world geography
• Basic proficiency on MS Office products (Word, Excel, Outlook, PowerPoint, Teams)
• Superior customer service and communication skills
• High school diploma required. Bachelor’s degree a plus
• Availability to work variable shifts, including holidays evenings and weekends (pre-scheduled), and will volunteer to work overtime when offered

Position Technical & Home Office Requirements

• Proficiency with basic computer applications and equipment
• MS Office products (Excel, Outlook, and Word)
• Web conferencing software (Zoom, Teams)
• Windows Sound and Video Settings
• Must be able to provide:
  • A distraction-free workspace/environment
  • Space for a desktop computer with two to three monitors
  • Stable power source and internet connection:
  • Dedicated high-speed internet (minimum of 20 Mbps Upload) and ethernet connection
    • Connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi’s, or Hotspots
  • Ability to ‘plug in’ your equipment to your Modem/router during work times

Compensation & Benefits

• Excellent Medical, Dental, Vision, Life, and Disability Insurance benefits at a highly subsidized rate
• 401(k) with company annual match
• Transportation reimbursement
• Paid training
• Paid vacation
• Paid holidays
• Opportunity to take a free and/or discounted Viking cruise
• Other travel discounts through IATA
• Discounted theater, theme park, and movie tickets
• Employee wellness program
• Gym membership benefits

About Viking

Viking was founded in 1997 and offers destination-focused journeys on rivers, oceans, and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests “the thinking person’s cruise” in contrast to mainstream cruises. In its first five years of operation, Viking has been rated the #1 ocean cruise line in Travel + Leisure‘s 2016, 2017, 2018, 2019, and 2020 “World’s Best” Awards.

"

What we are looking for

Mobot is seeking a hyper-organized, empathetic, and extremely client-centric Customer Success Manager to support and delight our amazing customers - software development teams. You are calm under pressure and take great pride in delivering exceptional work. While familiarity with B2B SaaS, QA or DevOps is a plus (not a prerequisite!), a passion for supporting technical customers is.

If you have a strong track-record in fast-paced client services (IT services, digital transformation, consulting, etc.) and want to pivot to tech, we think this role is right for you.

This is a hybrid role, primarily based out of New York City. Candidates must be authorized to work in the United States.

The role

Customer Success Managers at Mobot are critical to ensuring our customers succeed, fully incorporate Mobot into their process, and become advocates. Examples include scaling our customer onboarding playbook, defining and executing customer success plans, consulting with customers to unlock new testing needs and strategies, and more. This person will report to our VP of Revenue – which comes with extremely high growth opportunities.

We are a rapidly growing organization with a bias toward action. In this demanding role you will need to develop a strategic, long-term approach to supporting customers while also tending to their daily (sometimes hourly) needs. If you love technology, live and breathe client service, and want to get your hands dirty scaling an early-stage company, get in touch.

Responsibilities

We are a small but mighty team where everyone wears many hats. This is a dynamic role, and your responsibilities will evolve as you grow with Mobot. Here are some responsibilities we expect in your first year: 

* Onboard new customers - analyze requirements to create custom test strategies after interviewing customers to understand their needs, integrate into their engineering team’s workflow (bug tracking, etc.), and configure Mobot’s platform to execute their requests

About you

* 3+ years of direct client-service experience in a fast-paced professional services environment

Bonus points

* You’ve worked in consulting - interfacing directly with clients and their technical stakeholders. Maybe you’ve led digital transformation or IT service implementation initiatives

Compensation & benefits

* Competitive salary and equity packages

Mobots come in all shapes, sizes, and backgrounds. We're focused on building a erse and inclusive workforce. If you’re excited about this role but do not meet 100% of the qualifications listed above, we still encourage you to apply.

",