Wonderbly is a unique, award-winning startup that lives on the intersection of storytelling, engineering, digital and print. We write, illustrate, build, design, and sell all of our products directly, and have a terrific team working to produce our wonderful products. Working together we have sold more than 6 million books in every country in the world, and we’re just getting started!

At this time, we are only looking for a Dutch native speaker to join our Customer Support team. We do however keep all applications on file for up to 90 days, so if you can't speak Dutch but are keen to join our team, please feel free to fill in our application. That way we can get in touch should anything open up!

Role Description:

As a Dutch Customer Support Angel you’ll join our remotely working team, based all over the world!

Role Details:

• Temporary position initially, with potential for long term
• Flexible hours with the ability to set your preferred availability.
• Up to 10 hours per week, with the possibility of more depending on occasional need.
• Work remotely from (almost) anywhere in the world!
• Currently supporting English, French, German, Spanish, Italian, Dutch, Japanese, Portuguese and Korean.

Requirements

• Steady access to computer/laptop
• Steady access to high speed internet
• Experience using email, messaging platforms, and internet (various browsers and devices)
• Experience using G-suite (google sheets, google docs, etc)
• Must be available for a minimum of 10-20 hours per 5 day week
• Must be a native speaker of Dutch
• Must be fluent in English (written and comprehension)

Bonus Skills (Not required, but nice to have)

• Previous customer service experience.
• Multilingual • English + any of: French, German, Spanish, Italian, Japanese, Swedish, or Danish

A bit about you:

• • You’re a well rounded team player with excellent communication skills
  • You have the ability to think logically, and problem solve on the fly
  • You’re a keen self starter who is able to work and learn independently, with minimal hands on support.
  • You have a passion for helping, and in creating a memorable experience for customers.
  • You’re keen to share new ideas and take initiative, while still being able to follow direction and policy.

Apply for our Dutch Customer Support Angel Role Fill in our application form, HERE - please do not apply though this page, just use the linked form. Thanks!

• A note about timings: Due to the number of applications received, we do not reply to every applicant.
  At the moment, there are no other vacancies on our Customer Support team. However, any application received will remain 'active' for 90 days, and should any spots open up, our team will reach out to suitable applicants.

"

This is a remote role open to candidates in the London metro area or otherwise located in the EMEA region.

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. As a Product Support Specialist at CoinTracker you'll delight our customers with world-class customer support and help make cryptocurrency accessible to everyone.

1-year outcomes

*

Participate in onboarding and training two new hires
\

*

Expand our internal and external knowledge with at least 2 weekly contributions (new articles, edits or video content)
\

*

Close an average of 150 support tickets per week
\

*

Maintain an average quality score of 90% or above
\

You will:

*

Answer technical customer inquiries via email
\

*

Generate high-quality educational resources for our users and team
\

*

Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback
\

*

Learn and grow with a fast-growing team
\

Some of the skills and knowledge we’re excited about

*

1-3+ years of previous SaaS Support experience and high volume support
\

*

Foundational knowledge of cryptocurrency DeFi, NFTs, and/or blockchain technology
\

*

Experience distilling complex ideas into more simple terms, like teaching others a new board game
\

*

Observing patterns and solving puzzles
\

We are looking for someone who is or has

*

Clear and proficient in written communication in English
\

*

Empathetic, positive, patient, and excited to help users' solve their pain points
\

*

Organized, reliable, independent, and productive
\

*

Comfortable with mathematical and financial topics
\

*

Excited about providing fast-paced support in a high-growth startup
\

*

Looking to learn about startup support in a hands-on manner
\

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? We know that the confidence gap and imposter syndrome can get in between spectacular candidates and roles they'd be great for. If this opportunity is exciting please don't hesitate to apply — we really do want to hear from you — even if you're not sure you've got every skill we're after.

",

"

This is a remote role open to candidates in the Greater Delhi Area, those located in APAC region countries.

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. As a Product Support Specialist at CoinTracker you'll delight our customers with world-class customer support and help make cryptocurrency accessible to everyone.

1-year outcomes

*

Participate in onboarding and training two new hires
\

*

Expand our internal and external knowledge with at least 2 weekly contributions (new articles, edits or video content)
\

*

Close an average of 150 support tickets per week
\

*

Maintain an average quality score of 90% or above
\

You will:

*

Answer technical customer inquiries via email
\

*

Generate high-quality educational resources for our users and team
\

*

Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback
\

*

Learn and grow with a fast-growing team
\

Some of the skills and knowledge we’re excited about

*

1-3+ years of previous SaaS Support experience and high volume support
\

*

Foundational knowledge of cryptocurrency DeFi, NFTs, and/or blockchain technology
\

*

Experience distilling complex ideas into more simple terms, like teaching others a new board game
\

*

Observing patterns and solving puzzles
\

We are looking for someone who is or has

*

Clear and proficient in written communication in English
\

*

Empathetic, positive, patient, and excited to help users' solve their pain points
\

*

Organized, reliable, independent, and productive
\

*

Comfortable with mathematical and financial topics
\

*

Excited about providing fast-paced support in a high-growth startup
\

*

Looking to learn about startup support in a hands-on manner
\

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? We know that the confidence gap and imposter syndrome can get in between spectacular candidates and roles they'd be great for. If this opportunity is exciting please don't hesitate to apply — we really do want to hear from you — even if you're not sure you've got every skill we're after.

",

"

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. Help us build, develop, and support a erse and vibrant community of CoinTracker users across our community forum and social media platforms.

You will:

*

Own and grow CoinTracker user communities (e.g. Discourse, Reddit, Telegram, Twitter support, and more)
\

*

Create engaging and educational content that enables readers to better understand CoinTracker, cryptocurrency, and the tax landscape
\

*

Set the direction, goals, and metrics that help us understand our community's success
\

*

Design and implement campaigns that grow our community base and increase engagement with users
\

*

Triage and escalate customer issues from the forum to the product support team
\

Some of the skills that we are excited about

*

Expertise with community engagement platforms like Discourse, Reddit, and Telegram
\

*

Act as the liaison between our communities and CoinTracker teams about the user experience
\

*

Love of writing
\

*

Passionate about cryptocurrency and the community around it
\

*

2-3+ years experience working in a community management role
\

*

1+ years experience working in a crypto-focused community
\

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.

",

"

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. Help us build, develop, and support a erse and vibrant community of CoinTracker users across our community forum and social media platforms.

You will:

*

Own and grow CoinTracker user communities (e.g. Discourse, Reddit, Telegram, Twitter support, and more)
\

*

Create engaging and educational content that enables readers to better understand CoinTracker, cryptocurrency, and the tax landscape
\

*

Set the direction, goals, and metrics that help us understand our community's success
\

*

Design and implement campaigns that grow our community base and increase engagement with users
\

*

Triage and escalate customer issues from the forum to the product support team
\

Some of the skills that we are excited about

*

Expertise with community engagement platforms like Discourse, Reddit, and Telegram
\

*

Act as the liaison between our communities and CoinTracker teams about the user experience
\

*

Love of writing
\

*

Passionate about cryptocurrency and the community around it
\

*

2-3+ years experience working in a community management role
\

*

1+ years experience working in a crypto-focused community
\

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.

",

About Fuse Universal

Fuse Universal isn’t just another learning company. We’re rudely shaking up the way that people and organisations learn and communicate, right across the world. Our unique Integrated Learning Platform allows businesses to shape their learning around their goals by tapping the inherent knowledge of the experts and peers within their organisation.

Used by over 150 progressive organisations worldwide — including Hilti, Vodafone, Panasonic, Scandic, and Avon — Fuse sparks active engagement for deeper learning experiences that ignite your people’s performance.

About this role

As the Community Engagement Manager at Fuse, you will be responsible for engaging and growing two audiences on our platform (Pink Fuse): Prospects and Customers. You also will help to grow a loyal "Fuse Enthusiast (advocate) Network'' from within customers, partners and connected industry thought leaders such as Charles Jennings and Bob Mosher.

About the team

At Fuse, our Marketing team is responsible for developing our marketing and communication strategy to accelerate Fuse’s growth in the global enterprise learning and development marketplace.

Reporting directly to our Founder, your role will be a critical part of our Marketing team.

Your Responsibilities

You will be hands-on in managing and measuring the two audiences using social media channel growth metrics such as acquisition of members, active engagement and frequent engagement. You will plan and organise regular digital, face to face and virtual activities such as our platform's conversation facilitation, managing easy search access to Fuse related knowledge, creating curiosity through site design, content curation, facilitating of bottled best practise/tips and tricks and virtual community events and community face to face workshops:

• Community Growth: Responsible for growing active users and returning users engaging with our customer facing and prospect facing communities in our platform (Pink Fuse)
• Community Engagement: Able to contribute to ideas (events workshop, contents), create and execute on an engagement plan with the Marketing team and in partnership with the Services and Marketing teams
• Clients Relations: Identify advocates and encourage participation in Fuse advocacy programs
• Content: Working closely with the customer success team to capture and share customers' success stories, best tips and practisers in bite size content, conversations, virtual sessions and f2f workshops
• Digital Content: Working closely with the Marketing and Content team to ensure a consistent production of thought leadership, engaging content to share
• Strategy, Reporting & Analysis: Weekly and Monthly reporting on all metrics related to the business in terms of growth of the community participation and frequent engagement

Requirements

• Ideally coming from a background of growing digitally engaged audiences on social media sites such as Youtube
• Data Obsessed. Up to date with the latest trends, digital landscapes and able to establish rapport with industry influencers
• Experience of managing owned channels with evidence of results and strategy
• Excellent interpersonal and networking skills
• Comfortable with the creation of video content
• Able to communicate effectively with a range of functions, stakeholders, clients, prospects
• True team player and a resourceful, flexible and organised champion

Benefits

• Remote first and flexible working
• L&D - peer and platform learning - it’s at the heart of what we do
• Medical Aid
• Home-working / Wellbeing allowance
• Employee Assistance Scheme
• Retirement Annuity
• Enhanced maternity leave
• Annual leave - 22 days
• Company socials

Customer Support Agent

Job ID: BH474872

Category: Call Center, Customer Service

Specialty: Other

Customer Support Agent

Requirements

• Associate degree or equivalent work experience
• 3+ years experience in data entry
• Proficiency with Microsoft Office including Word, Excel, Outlook

Responsibilities

• Understands insurance products, procedures and system capabilities.
• Excellent data entry skills with attention to detail and accuracy on a daily basis.
• Prints faxes, emails, and file-share documents and categorizes by customer and/or state
• Performs daily quality check of completed applications.
• Pended applications are documented and followed up on weekly.
• Participates as a fully functional team member by learning and performing all team processes.
• Motivated to work independently to meet inidual productivity goals.
• Team player with a consistent positive attitude and demonstrated positive behavior.
• Generate enthusiasm around change and adapt quickly when faced with challenges.
• Takes initiative to improve processes and work with team members to enhance effectiveness and efficiencies. Ensure standards are documented.
• Identifies, documents, and takes appropriate actions for resolution of system, process, and printer issues in a timely manner. Ensures information is shared with the rest of the team members.
• Supports all department and strategic initiatives for the organization.
• Ensures that all team processes are managed with documented standard operating procedures and appropriate resources, with sensitivity is given to ergonomic issues.
• Identify, communicate, and proactively work to solve problems or issues.

The Planet Group of Companies is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Remote Based

Boulevard is hiring a remote Director, Customer Success. This is a full-time position that can be done remotely anywhere in the United States.

Boulevard - Powering the next generation of premium salons and spas.

SecurityScorecard is hiring a remote Associate Customer Success Manager (EMEA). This is a full-time position that can be done remotely anywhere in Europe.

SecurityScorecard - Third party vendor risk management platform.

As an Onboarding Specialist at CloudTrucks, you will play a pivotal role in helping our Business Partners meet their first milestone - completing their first drive on the CT platform! And, this is just the start of your interactions with Business Partners as the Customer Success Organization aims to help our Business Partners (aka fleet owners) build the most successful trucking business, on their terms.

Operating in between Sales & Customer Success, you will ensure that our fleet owners are prepared to hit the road fast, so there is minimal downtime for their business - all while showing your obsession for exceptional customer experience & satisfaction. You will ensure our fleet owners have all of the necessary items, meet CT Safety & Compliance standards, and ultimately, give drivers the tips & tricks for getting started with CloudTrucks.

A keen eye for detail & ability to synthesize information across systems and touch points will be of the greatest importance as you communicate with drivers a clear plan to get them on the road seamlessly. You will be resourceful, organized, agile, gritty, and collaborative - working cross-functionally in a growing environment.

• Communicating with fleet owners (think: super small business owners) on what steps need to be completed to get them on the road fast

• Work cross-functionally across Sales, Operations, Safety & Customer Success teams to ensure the fleet owner is supported in their start with CloudTrucks

• Prepare drivers for conducting business after onboarding, so they transition to Customer Success, Operations & Safety/Compliance teams smoothly

• Ensure that Safety & Compliance standards are met and expectations are clearly communicated to our customer base

• Support Sales in driving new business to CloudTrucks & Customer Success Managers in expanding existing fleets!

• Bachelor's Degree and/or equivalent work experience

• 1-2 years overall experience

• Previous experience in similar sales/account management/implementation role strongly desired

• Experience with GSuite - Gmail, Gcal, GDocs, GSpreadsheet

• Worked with and understands a CRM system (ie: Salesforce, Hubspot)

• High attention to detail & superb organizational skills

• Familiarity dealing with ambiguity- in fact, you thrive in it & want to make processes even better!!

• A clear and effective verbal & written communicator

• Ability to juggle multiple priorities with ease

• Experience working at a startup

A bit about our culture:

We value high autonomy, ownership, and delivering results - in short - whatever it takes to set our customers up for success. We encourage each other to push the envelope, execute quickly, and be resilient to failure. We also work occasional late nights or weekends to deliver an above-and-beyond customer experience, while respecting and celebrating each other's personal background, values and commitments. In return, we are well compensated, take pride in seeing outsized impact to our product, and have memorable experiences learning and growing alongside a truly exceptional set of peers.

CloudTrucks is a virtual trucking carrier in the multi-billion dollar trucking space. Core to this industry are over 3.5M truck drivers. They move more than 70% of all goods transported around the U.S., yet operate in a highly fragmented industry with huge opportunities for products, services and automation. We strive to deliver solutions that help truck drivers operate with much greater efficiency, increase their revenue, and offload business complexity. We are looking for uniquely exceptional people to join us on our journey as we massively scale into an industry-defining business. Recently, we raised $115 million in a Series B round. Here is a letter from our CEO that describes what's next.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Perceptyx, a CSM is known as a Customer Outcomes Manager (COM), and in this role, you will serve as the trusted advisor and internal advocate for a portfolio of our customers. You will be responsible for providing Perceptyx customers with guidance and best practices along the path to a healthy adoption of our platform and services. You will deliver ongoing support and advice around strategy and long-term planning, ensuring that customers maximize all of the benefits possible to their organization through their partnership with Perceptyx both now and into the future. In addition, you will partner with customers to improve their employee experiences and ultimately achieve greater organizational success.

In this role, you will be working primarily with our single-product customers. You will use a combination of personalized and digital touches to engage with customers and guide them toward achieving their desired business outcomes. You can also expect to play an active role in identifying simplification opportunities and testing out new ways of engaging with our customers digitally.

• Manage a book of approximately 60-80 customers, acting as their quarterback internally across Perceptyx stakeholders.
• Advise customers on best practices for transforming their employee experience and people analytics with the Perceptyx platform, including staying up to date on trends in the industry.
• Drive the healthy adoption of our products and solutions by conducting regular partnership strategy meetings with senior customer stakeholders (e.g., Partnership Kickoff, Annual Planning, Partnership Review.)
• Review usage data, health indicators, renewal timing, and growth opportunities to manage success plans for assigned customers in partnership with the Customer Sales team.
• Educate customers on the power of the Perceptyx platform, our full suite of solutions, and the business challenges they solve.
• Inform the future of the Perceptyx platform through product feedback requests and proposals, both internally and customer-driven.
• Drive customer advocacy through references, referrals, and case studies.
• Identify simplification opportunities and test out new ways of engaging with our customers digitally.

Requirements

• 2+ years of experience in B2B SaaS Customer Outcomes/Customer Success roles.
• Track record of success in customer retention and growth through driving adoption, engagement, and delivering value in a customer-facing role.
• Active listening skills, curiosity, and empathy for customer needs.
• Collaborative working style - ability to bring erse groups of team members together to solve customer problems.
• Sense of ownership and passion for helping customers realize their intended value.
• Consistent diplomacy and poise while working through customer issues and escalations.
• Familiarity with employee experience, HR technology, Salesforce.com, or Customer Success Platforms (e.g. Gainsight) is a plus.

Benefits

• Excellent Medical, Dental, and Vision benefits for you and your family.
• Immediate 401k with a company match.
• Flexible workday schedules (we trust you to get the job done, wherever you're at)

We celebrate ersity and an inclusive environment. Perceptyx is committed to providing an atmosphere of mutual respect where equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Perceptyx’s policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Perceptyx is proud to be an equal opportunity employer.

Interested in interviewing? Please apply by responding with your updated resume.

At Spear, our mission is to help dentists and their teams pursue and achieve “Great Dentistry.” Spear drives dental practice growth by advancing our clients clinical skills, improving their practice management capabilities and enhancing the patient experience by leveraging both our deep dental expertise and our technology forward solutions. We offer holistic solutions that include a full learning management system, a practice consulting service supported by a robust analytics platform and industry experts, and patient engagement tools that complement the normal workflows within a dental practice. In addition, we deliver live, collaborative education led by the brightest clinical and business minds in dentistry through virtual seminars and events, as well as through hands on learning opportunities at our state-of-the-art campus in scenic North Scottsdale. 

As a Customer Success Manager, you will partner with our clients throughout their customer journey to ensure they are getting the most out of their membership. You will ensure strong product engagement throughout their membership and renew the client’s membership prior to expiration. You will show exemplary aptitude and capability in reducing customer churn and improving brand loyalty by proactively managing your book of business and understanding your clients’ reason for purchase. This is not a transactional customer service role. You own the customer throughout their journey.

This position is remote eligible.

Role Summary:

• Ensure that each client is set up with an engagement strategy to ensure that all their business goals and expectations are met
• Ensure that each client is aware of all the product offerings available and their value
• Drive registrations to our annual Summit event as well as securing registrations for onsite events
• Generate leads for other departments through building relationships with existing book of business
• Cross-sell members into additional products with in the product ecosystem 
• Renew client membership prior to scheduled expiration

• Minimum of 3 years’ experience in an account management or full cycle sales role at a company with multiple membership/subscription based product offerings
• Bachelor’s or Associate’s degree preferred but equivalent skills and previous work experience would also be acceptable
• Proficiency in MS Windows, MS Office Professional (including Outlook, Excel & Word)
• Prior experience with a CRM system
• Familiarity with NetSuite preferred
• Track record of meeting quarterly and annual targets
• Unbeatable listening, verbal and written communications skills
• Strong phone skills are essential (85% of role is phone based)

What Spear Offers

• Beautiful Facility
• Company Sponsored Events (Think costume contests, holiday parties and 5k’s!)
• The Most Amazing Coworkers Around
• Spear Cares
• Great work/life balance
• Regular Town Halls and CEO Lunches
• Career Development Pathways
• Flexible Time Off plus Spear Holidays
• And much more!

Spear Education deeply values ersity and what it brings to our communities and our organization. 

Everyone is welcomed here, regardless of how you look, your physical abilities, where you come from, when you were born, what you believe in, how you identify, who you love, how you think, and whether or not you have served.

We seek to create a culture where each person feels heard, supported and engaged in a positive, empathetic way. 

We are allies in, and advocates for, our shared humanity.

All your information will be kept confidential according to EEO guidelines.

Wir sind die deutsche Tochter von Pearson PLC, dem weltweit größten Bildungsunternehmen und Marktführer von Courseware-Lösungen (Bücher, Blended Products und Digitale Lösungen) für den Einsatz im Rahmen von Universitäts- und Hochschulstudiengängen. Seit August 2011 zählt auch der STARK Verlag als Anbieter von Lernhilfen für Schüler*innen aller Klassenstufen zur Pearson Gruppe.

Die Sparte Pearson English Language Teaching ist einer der weltweit führenden Anbieter im Bereich des englischen Sprachunterrichts. Print wie auch digitale Komponenten sind feste Bestandteile unseres Portfolios für Lehrende und Lerner der englischen Sprache. Wir suchen zum nächstmöglichen Zeitpunkt eine/n Kundenberater Technischer Support ELL (m/w/d) in Vollzeit.

■ Du betreust und berätst aktiv und iniduell Kunden im technischen Bereich und unterstützt sie bei der Auswahl von Produkten.

■ Technische Probleme diagnostizierst und behebst du innerhalb vereinbarter Fristen.

■ Du bist gerne im Austausch mit Kunden und kannst durch gezieltes Befragen, die Ursachen und Probleme schnell erfassen.

■ Du kommunizierst mit Kunden via Telefon, E-Mail oder im Chat über ihre Anliegen.

■ Du weißt ungelöste Probleme ordnungsgemäß zu eskalieren und Kundenrückmeldungen an das zuständige interne Team weiterzuleiten.

■ Du hast den Anspruch Kunden schnelle und korrekte Rückmeldungen zu geben.

■ Das Protokollieren der Vorgänge über eine CRM-Anwendung ist für dich selbstverständlich.

■ Du besitzt solide Kenntnisse in Microsoft Office, insbesondere Word und Excel.

■ Du zeichnest dich durch eine hohe Servicebereitschaft aus.

■ Du bringst ein sehr gutes technisches Verständnis mit und arbeitest dich schnell in neue Software-Systeme ein.

■ Du verfügst über eine ausgeprägte Sozialkompetenz und arbeitest gerne im Team.

■ Idealerweise konntest du bereits Erfahrungen im Kundenservice sammeln.

■ Du bringst verhandlungssichere Englischkenntnisse mit und beherrscht vorzugsweise zudem noch Französisch.

■ Flexible Arbeitszeiten (Gleitzeit)

■ Möglichkeit zur Mobilen Telearbeit

■ Familienfreundlichkeit

■ Entgeltfortzahlung bei Erkrankung des Kindes (über das gesetzliche Maximum hinaus!)

■ Betriebliche Altersvorsorge

■ Kernsaniertes Büro in bester Lage mit neuen Möbeln, wie z.B. höhenverstellbare Schreibtische

■ Kantine in direkter Nachbarschaft zum Verlagsgebäude

■ Bis zu 165€ Fahrtkostenzuschuss

■ Mitarbeiterparkplätze

■ Betriebsfrei an Weihnachten & Silvester sowie halben Tag frei am Faschingsdienstag

■ Sonderurlaub für bestimmte Anlässe

■ Zugriff auf alle Pearson E-Books und Online Trainings

■ Bildschirmarbeitsplatzbrillenzuschuss

■ Todesfallschutzversicherung

■ Kostenlose Wasserspender sowie Heißgetränke

■ Flache Hierarchien

■ Du-Kultur, die ein sehr kollegiales und persönliches Arbeitsklima schafft

Wir bieten dir ein vielfältiges Aufgabengebiet in einem erfolgreichen Unternehmen und den Freiraum für die Entwicklung eigener Ideen. Mit unseren Produkten helfen wir Menschen dabei, durch Lernen mehr aus Ihrem Leben zu machen. Trag auch du dazu bei!

Fühlst du dich angesprochen?

Dann bewirb dich bei uns mit deinem aussagekräftigen Lebenslauf sowie einem Motivationsschreiben, aus dem deine Verfügbarkeit und deine Gehaltsvorstellungen hervorgehen.

Die Pearson Deutschland GmbH legt Wert auf Chancengleichheit, daher freuen wir uns über Bewerbungen von Menschen mit Behinderung, jeder Herkunft und jeden Geschlechts.

Wir sind die deutsche Tochter von Pearson PLC, dem weltweit größten Bildungsunternehmen und Marktführer von Courseware-Lösungen (Bücher, Blended Products und Digitale Lösungen) für den Einsatz im Rahmen von Universitäts- und Hochschulstudiengängen. Seit August 2011 zählt auch der STARK Verlag als Anbieter von Lernhilfen für Schüler*innen aller Klassenstufen zur Pearson Gruppe.

Die Sparte Pearson English Language Teaching ist einer der weltweit führenden Anbieter im Bereich des englischen Sprachunterrichts. Print wie auch digitale Komponenten sind feste Bestandteile unseres Portfolios für Lehrende und Lerner der englischen Sprache. Wir suchen zum nächstmöglichen Zeitpunkt eine/n Kundenberater Technischer Support ELL (m/w/d) in Vollzeit.

■ Du betreust und berätst aktiv und iniduell Kunden im technischen Bereich und unterstützt sie bei der Auswahl von Produkten.

■ Technische Probleme diagnostizierst und behebst du innerhalb vereinbarter Fristen.

■ Du bist gerne im Austausch mit Kunden und kannst durch gezieltes Befragen, die Ursachen und Probleme schnell erfassen.

■ Du kommunizierst mit Kunden via Telefon, E-Mail oder im Chat über ihre Anliegen.

■ Du weißt ungelöste Probleme ordnungsgemäß zu eskalieren und Kundenrückmeldungen an das zuständige interne Team weiterzuleiten.

■ Du hast den Anspruch Kunden schnelle und korrekte Rückmeldungen zu geben.

■ Das Protokollieren der Vorgänge über eine CRM-Anwendung ist für dich selbstverständlich.

■ Du besitzt solide Kenntnisse in Microsoft Office, insbesondere Word und Excel.

■ Du zeichnest dich durch eine hohe Servicebereitschaft aus.

■ Du bringst ein sehr gutes technisches Verständnis mit und arbeitest dich schnell in neue Software-Systeme ein.

■ Du verfügst über eine ausgeprägte Sozialkompetenz und arbeitest gerne im Team.

■ Idealerweise konntest du bereits Erfahrungen im Kundenservice sammeln.

■ Du bringst verhandlungssichere Englischkenntnisse mit und beherrscht vorzugsweise zudem noch Französisch.

■ Flexible Arbeitszeiten (Gleitzeit)

■ Möglichkeit zur Mobilen Telearbeit

■ Familienfreundlichkeit

■ Entgeltfortzahlung bei Erkrankung des Kindes (über das gesetzliche Maximum hinaus!)

■ Betriebliche Altersvorsorge

■ Kernsaniertes Büro in bester Lage mit neuen Möbeln, wie z.B. höhenverstellbare Schreibtische

■ Kantine in direkter Nachbarschaft zum Verlagsgebäude

■ Bis zu 165€ Fahrtkostenzuschuss

■ Mitarbeiterparkplätze

■ Betriebsfrei an Weihnachten & Silvester sowie halben Tag frei am Faschingsdienstag

■ Sonderurlaub für bestimmte Anlässe

■ Zugriff auf alle Pearson E-Books und Online Trainings

■ Bildschirmarbeitsplatzbrillenzuschuss

■ Todesfallschutzversicherung

■ Kostenlose Wasserspender sowie Heißgetränke

■ Flache Hierarchien

■ Du-Kultur, die ein sehr kollegiales und persönliches Arbeitsklima schafft

Wir bieten dir ein vielfältiges Aufgabengebiet in einem erfolgreichen Unternehmen und den Freiraum für die Entwicklung eigener Ideen. Mit unseren Produkten helfen wir Menschen dabei, durch Lernen mehr aus Ihrem Leben zu machen. Trag auch du dazu bei!

Fühlst du dich angesprochen?

Dann bewirb dich bei uns mit deinem aussagekräftigen Lebenslauf sowie einem Motivationsschreiben, aus dem deine Verfügbarkeit und deine Gehaltsvorstellungen hervorgehen.

Die Pearson Deutschland GmbH legt Wert auf Chancengleichheit, daher freuen wir uns über Bewerbungen von Menschen mit Behinderung, jeder Herkunft und jeden Geschlechts.

Are you a self-starter who thrives on making a difference in the lives of others? Do you love building meaningful rapport with clients? Are you looking to make a splash as a part of a small but growing team? Then we’re looking for you!

With over 1,400 customers we are looking to expand our Customer Success team so that we can continue to grow, while ensuring that our current clients have access to the best FMX experience possible.

The Customer Success Manager is a part of the Customer Success team, otherwise known as FMX’s secret weapon. We stand-out in the industry due to our best-in-class Customer Success, which has earned us a 98% customer satisfaction rating! The main objective of this role is successful implementation. You will serve as the point of contact for accounts during the FMX implementation process, working to understand their current processes, pain, and future goals. You can expect to dedicate 10% of your time to support, 10% to specific projects, and 80% to client onboarding. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way.

Requirements

Responsibilities:

• Guide customers through the implementation process and understand the organization’s current processes, pain points, and goals
• Serve as the dedicated point of contact for accounts during the implementation process and own the overall customer relationship by increasing adoption and satisfaction
• Maintain and enforce a 60-day implementation process
• Collect and document success stories, quotes, and key use cases from customers and report them to the Marketing team
• Upsell and cross-sell additional features of the FMX software
• Record implementation meetings, phone calls, and miscellaneous tasks in Gainsight
• Conduct form configurations as necessary for new and existing customers

Experience & Qualities:

• You have a proven advanced knowledge of the FMX software
• You are advanced in Microsoft Office, specifically Microsoft Excel
• You are excellent at building and nurturing relationships, both internally and with customers
• You have a consistent high standard of integrity and ethical behavior
• You are able to effectively communicate with customers, while empathizing and understanding what success means to them
• You have an understanding of when to proactively reach out to customers
• You are able to be flexible and occasionally work outside of our FMX standard operating hours
• You effectively communicate with customers in clear and simple terms
• You have an innovative way of thinking to creatively solve problems
• You have a positive, customer-centric attitude
• You are self-motivated and complete work in a timely manner
• You’re an expert on the FMX implementation and onboarding process

Benefits

• You'll build a career: As a valued member of our team, you will have opportunities to develop in areas that fit your strengths. We want you to grow with us and most importantly, enjoy what you do!
• Be the face of FMX: We have a great product and you get to show it off! You’ll be front and center, sharing your expert product knowledge and building strong relationships with our customers.
• You’ll make a significant impact: We aim to make our customers’ lives easier by delivering world-class service. Whether that's resolving a complicated technical issue, designing a workflow to help improve operational efficiency, or providing data-driven insights in a business review, you’ll ensure that our customers are receiving optimal value from our product.
• Become an innovator: We’re here to elevate the customer experience. Our customers’ satisfaction is extremely important to us and we make sure to bring our A-game each and every day. Our customer advocacy, speedy responses, and creative solutioning set us apart from the competition.
• Work from home: At FMX we are remote-first, but you’re welcome to use our office as you need. We keep our break room stocked with free snacks and drinks 24/7. We also have an office kegerator.

You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.

"

About UsLTSE supports companies in all stages of growth committed to long-term value creation, and the investors who share their values. We offer software and services for company-building and pursuing a path to the public markets, a U.S. national securities exchange for new and existing public companies, and a coalition for the exchange of ideas between companies and like-minded investors.

We believe in the power of a public market that supports continuous success for all stakeholders, including employees, investors, and their communities. We’re helping innovation and value creation flourish for now and far into the future through long-term investment, experimentation, and sustainable scaling.

Lead LTSE investors include Founders Fund, Collaborative Fund, Andreessen Horowitz, Obvious Ventures, Uprising, and Initialized. LTSE was founded by Eric Ries, an entrepreneur, New York Times-best-selling author, and the creator of the Lean Startup methodology.

The RoleAn opportunity to join the team responsible for the customer success of our flagship SaaS product, LTSE Equity, the largest cap table management solution on the market that helps startups issue stock, model fundraising, and manage stakeholder relationships.

Our team is small, and you will work closely with your colleagues on teams throughout the business. Every member of our customer success team is a full participant and is actively engaged in enabling the team to meet three goals. The first of which is to retain our customers by helping them get the most out of our product. Next, supporting our sales team to close deals. And lastly, to be the subject matter experts on equity management software.

You will:

* Onboard customers and set-up / migrate their equity data.

We’re looking for someone who has:

* Exceptional writing, project management, interpersonal skills, and attention to detail.

Nice to haves:

* You are curious and practice operating with a beginners' mindset.

Benefits include:

* People. Work in a mission-based company with skilled, committed, and supportive teammates who share your desire to create a new kind of public market, and have a commitment to ersity, equity, and inclusion.

LTSE is committed to championing the inclusion of women and underrepresented employees at the earliest stages of the company’s life. We believe that inclusion is a team effort, and every team member is expected to participate in building a welcoming and representative culture.

LTSE is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

We enthusiastically work to make our application and interview processes accessible for candidates with disabilities.

",

Job Purpose: A Customer Solutions Partner I (CSP I) is responsible for planning, managing, and successfully delivering projects during managed events for our mid-enterprise customers. A CSP I serves as the main point of contact with customers during their managed events and ensures projects are delivered on time while meeting the customer’s stated and implied business needs. A CSP I is focused on delivering timely, efficient, exceptional projects using the Perceptyx core product.

What You Will Do:

• Serve as the main point of contact for survey projects
• Manage episodic projects for customers in the Mid Enterprise (<10k employees)
• Identify, capture, and effectively communicate customer issues to leadership
• Flag procedural gaps or issues to leadership to drive efficiencies
• Work closely with the Customer Solutions Manager in providing a successful project for the customer
• Gather system requirements from customers while providing guidance on best practices
• Create a checklist plan for each customer, detailing the tasks that need to be completed for a timely and successful project and communicating those to the customer
• Guide customers in using the Perceptyx core product through best practices and efficient timelines
• Communicate with customers via email, phone and Zoom throughout the duration of the project
• Prepare, coordinate, and lead project-specific meetings between customers and appropriate Perceptyx team members
• Identify and analyze project risks and dependencies on an ongoing basis to ensure successful projects
• Knowledge sharing across all projects including key decisions made, customer roles and stakeholder information, and relevant information tied to the customer outcomes

Requirements

• 2 years of successful experience in the Perceptyx Customer Care, Implementation, or Platform Services teams exhibiting strong project management qualities OR two years working directly with customers in a SaaS or survey organization
• Successful experience in working with mid-enterprise customers (<10K employees) preferred

• Four year college degree preferred

• Capability to follow processes, manage projects efficiently, and guide customers towards best practices

• Demonstrated ability to manage multiple projects concurrently

• Demonstrated tech-savviness

• Excellent verbal and written communication skills

• Strong, effective decision-making and multi-tasking skills within stringent deadlines

• Ability to deal with ambiguity and adapt to changing situations

• Strong organizational and time management skills

• Willingness to work with people from erse backgrounds and experiences

Benefits

• Excellent Medical, Dental, and Vision benefits for you and your family.
• The ability to Disdain the Status Quo in a scaling, collaborative work environment.
• Flexible workday schedules (we trust you to get the job done wherever you're comfortable)
• An engaging work environment named one of the INC 5000 Fastest-Growing Private Companies for the 5th year in a row!

We celebrate ersity and an inclusive environment. Perceptyx is committed to providing an environment of mutual respect where equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Perceptyx’s policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Perceptyx is proud to be an equal opportunity employer.

Interested in interviewing? Please apply by responding with your updated resume.

"

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE

The Tenant Turner software makes leasing a home an easier, more pleasant experience. To our property management customers, you will be the friendly guide, using your product mastery, patient empathy, and problem-solving artistry to help them through any troubles they encounter. To our team, you will be a customer expert, the pulse of our users, and committed to ensuring customer voices are heard.

Tenant Turner is a small team of dedicated people doing big things. Upon joining our five-person Customer Success team, you'll train new customers over screenshare and help existing customers via chat and scheduled calls, so they are successful using Tenant Turner. As you have conversations with our users, you’ll understand their needs and concerns and become proactive, anticipating their future questions and stumbling blocks and thereby further enhancing the customer experience.

When more in-depth questions arise, you'll e into the software to thoroughly test and, if need be, document your observations for our engineering team. You'll set expectations with customers and share proactive updates along the way as problems get solved.

You'll also have the opportunity to contribute new and updated articles to our help center (http://help.tenantturner.com) that is used not only by users for self-service but also by the Customer Success team to quickly provide well-documented help while chatting with customers.

Tenant Turner has enjoyed 100% net revenue retention over the last few years and we take pride in our reputation for having the best customer service in the industry. If you have experience in SaaS support and want to join a friendly, driven team where you'll have a big impact, look no further!

ABOUT TENANT TURNER

At Tenant Turner, we believe thoughtfully-built technology is the most powerful way to help people address real life challenges so they can spend time living what matters. For the past eight years, we’ve worked with thousands of property management professionals across the United States and Canada to automate their most cumbersome, activity-laden, and disruptive tasks by with the friendliest, most effective leasing software for residential property management.

The earliest version of Tenant Turner was designed in that most stereotypically-startup of places: a garage. Even after years of continuing to build the product and business and establishing a nationwide customer base, we remain scrappy and resourceful.

We are alums of Y Combinator (summer 2015) and Lighthouse Labs (fall 2014).

RequirementsOur team is balanced, upholds integrity, takes initiative, finds joy in thoughtfulness, and takes pride in applying simple solutions to complex problems. We want you to apply if:

* you have 3+ years experience in software as a service (SaaS) customer service or customer success.

Benefits

* Competitive salary

ApplyPlease apply via Workable: https://apply.workable.com/tenant-turner/j/0C16B5B2B6/

",

Goldcast is transforming the future of event marketing through an integrated event orchestration platform purpose built for B2B marketing and sales teams.Modern B2B marketing is all about engaging customers and building communities. Archaic marketing channels such as emails and webinars have proven to be ill suited for that. We believe that events will bridge that gap and be a key driver in the modern enterprise’s GTM tech stack. Goldcast is unlocking events as a marketing channel by building the Marketo for B2B events (a $25bn market/~30% of B2B marketing spends)-helping enterprises deliver, scale, and measure events that drive revenue in an integrated platform purpose built for B2B marketing and sales teams.We launched the product in general availability in Jan'21 and have seen tremendous growth since then 🚀. Today, we count Github, Zuora, Amplitude, Drift, Attentive Mobile and 100 other top B2B firms as our customers and have been getting a lot of customer love 🥰The company was founded at Harvard Business School in the summers of 2020. We have since raised $11.5mn in venture capital and have grown from 10 to 100+ team mates across US and India in the last 1 year. Get to know us better 👉 https://www.goldcast.io/We are committed to assembling an unrivaled team of operators, designers, technologists, and adventurers who aim to create something magical on the cross roads of video communication and martech. As an early crew member, you'll have enormous impact on both our product and company culture. If you're excited about our mission, and believe you might be a fit, we'd love to hear from you! #LocationRemote

At IRI, we deliver growth to clients based on big data—our predictive analytics and forward-thinking insights help CPG, OTC, health care, retailers, and media companies remain relentlessly relevant, capture marketing share, connect with consumers, and deliver market-leading growth. The convergence of our proprietary, on-demand cloud-based technology and our client-focused colleagues leads to a seismic shift in drivers of success in all industries.

For IRI colleagues, we focus on the moments that matter. From meaningful work and impact to continuous improvement we challenge ourselves to grow both professionally and personally. You'll feel a true sense of connection and purpose in your work and will craft the direction of your career in a highly personalized way. No matter the department you join, you'll find yourself constantly growing and developing the skills of the future to deliver client growth. We believe in the undeniable strength that erse people, culture, thought and skill bring to our business, our clients, our people and our communities. We are committed to nurturing a dynamic culture that embraces and celebrates openness, collaboration, creativity, equity, inclusivity and growth for all.

Overview of the role:

Head of Client Health mission is to drive the effectiveness and efficiency of our global Client Health program. Working with the global leadership team in a matrix organization, CRM system administrators and Subject Matter Experts from across the business, you will drive the vision and strategy of our client heath, transforming the way we work with and support our clients, ensuring the experience they have with us during their entire journey from sales to renewals, is nothing but exceptional.

Lead the Supply Chain COE global Client Health program – design & implement the right strategies for optimizing client experience, driving client health, retention and loyalty across the entire customer journey. Shape the program in a way that improves internal operations, reduces churn and drives new business opportunities through greater advocacy and reference ability.

Main role responsibilities:

• Implement and lead a client experience management & voice of the client program to collect, analyze and act on client feedback
• Influence future lifetime value through higher product adoption, client satisfaction and overall health scores
• Own the health score – a key business metric, compiling regular updates to the global leadership, ad hoc deep-es and insights as to where we have risks and churn. Liaise with colleagues to take corrective actions
• Enhance program with best practices to make the customer health score more predictive and a true indicator of client health
• Act as impartial main point of contact to drive change management for enhanced customer health processes
• Establish and manage detailed journey maps for every phase of the client journey, identifying pain points, work with colleagues to define a prioritized roadmap of experience improvements
• Stay up to date on market trends within the customer success / experience world; share trends in client health with cross-functional teams in an effort to promote customer centric behavior across the entire organization
• Work on improving design, layout, and functionality of the Gainsight platform
• Ensure all changes are designed with the user journey and experience in mind, and user acceptance testing (UAT) is carried out to minimize issues
• Drive best practices sharing and training for the customer health program
• Manage the Gainsight relationship, ensuring performance levels and service level agreements are met and maintained

Skills and Experience Required:

• Relevant experience in customer health
• Proven experience leading teams, driving software adoption and leveraging customer success best practices
• Experience in change management and transformation
• Proven ability to develop strategies, translate them into initiatives and track successful delivery
• Understanding of customer success with a passion for achieving and sustaining the highest standards of experience for our clients and colleagues in every respect
• Role model for customer obsession
• Extensive experience in a similar role within a SaaS B2B environment
• Confidence in advocating for best practice
• Excellence in providing end user support
• Familiar with reviewing, analyzing and understanding data
• Strong project management and task organization skills
• Enjoys “getting their hands dirty” by digging into complex operations
• Takes high degree of ownership over their work
• Strong advanced Excel skills
• Preferred experience of working with SFDC and Gainsight

The Customer Success Manager (CSM) is fundamentally responsible for keeping customers and making them successful so they become advocates and invest more with Intellum through renewals and expansions. CSMs help close the “consumption gap” by helping customers attain greater learner engagement, greater program value, and driving the maturation of the customer’s education program. The CSM is also responsible for maintaining and improving the overall health of the customer. The CSM owns the strategy used to attain the customers’ business objective. This role must be able to provide product guidance, strategic advice, and best practices, while understanding Intellum’s learning and development theory. The CSM must attain a comprehensive understanding of Intellum products. The CSM is responsible for the performance, stability and expansion of their portfolio of assigned accounts. This can be measured through operational scalability of the platform, management of a customer maturity model, advancement of customer business outcomes, customer health score, customer relationship satisfaction, year-over-year organic growth in engagement, revenue and customer renewal.

• Regularly align customers’ strategic business and operational objectives with education initiatives to maximize their effectiveness, while holding yourself and the customer accountable to mutually agreed timelines and goals
• Maintain sponsor and program-level engagement, up to and including executive decision maker; foster and elevate customer relationships to become a trusted advisor on their high-value business problems
• Leverage the Intellum Methodology for helping customers adopt and extract value from Intellum products, which positions Intellum and the CSM, as a long-term trusted advisor
• Improve the overall health of the customer through proactive and reactive interventions, including identifying, escalating, and mitigating customer risks in a timely manner
• Adhere to prescribed Customer Lifecycle Touchpoints that include high value discussions like Product Roadmap vision (not just status calls)
• Consistently strive toward increased customer value and ROI by using analytics to determine areas of opportunity for further enhancement to platform use, including driving customer to maximize licensed users via Engagement Strategy best practices and leveraging more product capabilities where possible
• Partner closely with the Support, Product and Engineering teams to efficiently and effectively solve customer challenges with a sense of urgency while being collaborative in all cross-functional internal engagements
• Based on ever-increasing knowledge of the platform, provide strategy on how best to utilize the platform to support customers’ business objectives
• Collaborate with internal teams including Marketing, Product, Implementation and Sales to plan and execute customer marketing, retention and value driving initiatives, including Advocacy and Referral goals
• Proactively drive customer renewals and aspire to make each renewal an order-taking non-event so sales is essentially not needed
• Partner closely with the Sales counterparts on expansion and renewal strategy
• Listen and respond to Voice of the Customer (VoC) programs; advocate for and be the VoC internally to influence product direction and other strategic decisions

• Knowledge Mastery: Attain and maintain a “mastery” of our product and our industry
• Problem-Solving Ability: Demonstrate sincere curiosity and problem-solving ability to fully understand the customer’s problem or pain-point and how best to provide guidance or solicit assistance to resolution
• Relationship Building: Foster and maintain business-level relationships with Customers at multiple levels of their organization

Requirements

Required Skills

• 4+ years of experience in Customer Success, Technical Account Management, or Management Consulting
• Experience in working with complex, multi-isional, multi-geographical customers
• Strong leadership skills
• Impressive executive presence and communication abilities
• Ability to create structure in ambiguous situations and recommend a design for effective processes
• Bias for action with a strong work ethic, positive attitude, high energy level and the ability to thrive in a virtual team environment who lives our values of simplicity, honesty, and innovation
• Passion for education and learning science technology and for being a part of a fast-growing SaaS company
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
• Extremely organized and detail-oriented
• Be a practiced problem-solver with sincere curiosity and ability to dissect and understand the WHY of the problem
• Ability to autonomously manage relationships with senior people at outside parties (e.g., customers and partners), with the ability to navigate challenging customer situations
• Prioritize and manage multiple concurrent tasks/projects in a fast-paced, deadline and metrics driven environment while deliver quality results
• Anticipate roadblocks or problems and pivot according

Preferred Skills

• 5+ years in customer success role with technical experience
• Previous experience with Learning Management Systems strongly preferred
• Experience in learning and development/adult education as a practitioner
• Account and Project Management experience
• SaaS software experience
• Experience with Gainsight or other Customer Success Platform
• Salesforce knowledge a plus
• Proficient in Mac OS
• Proficient in Google Suite

Education

• Bachelor’s degree in related field or equivalent combination of experience

• Occasional irregular work hours
• Dexterity of hands and fingers to operate a computer keyboard, mouse, etc.
• Extended time viewing a computer monitor
• Sitting or standing for extended periods of time

Benefits

• Insurance
  • Medical - 100% of employee premiums covered for some employee only plans
  • Dental - 100% of employee premiums covered
  • Vision - 100% of employee premiums covered
  • 401(k) with matching (US Based Only)
• Education (Available to all employees)
  • $3,500 per year in educational funds (“Boost Budget”)
• Unlimited PTO

About Intellum: Intellum is an Atlanta-based SaaS company focused on corporate learning. We are the software engineers, developers and tech industry professionals who are helping our clients become more data savvy, applying machine learning techniques to significantly improve learning personalization, and developing monetization strategies that drive revenue with external audiences. We strive to live up to our company values of Simplicity, Honesty and Innovation every day and have been ranked as one of the Best Places to Work three years in a row by the Atlanta Business Chronicle. Our clients include organizations such as Cricket Wireless, Facebook, Google, Habitat for Humanity, and Randstad.

Intellum is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics.

MessageMedia is a leading tech organization with a mandate for ongoing growth over the next two to three years. With an appetite for global expansion, MessageMedia has doubled in size in the last two years through acquisitions and organic growth.  

MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers by creating engaging mobile experiences that customers love.  

The role 

As the TFN Verification Specialist, you will be the key representative to contact customers by phone to engage, support, and instruct them to fill out verification forms. You will be a master in customer service skills and provide a pleasant, patient, and top-notch experience to our customers throughout this process. This is a contractual role that will be needed through September 30th, 2022 with the possibility of extension through mid October, 2022 based on need. Training and documentation will be provided. 

Colorado based preferred.

Key responsibilities: 

· Contact customers by phone to engage and assist them in filling out verification forms. 

· Showcase a pleasant and patient demeanor while assisting in verification process. 

· Serve as subject matter expert in supporting customers to fill out verification form online. 

· Assisting in filling out a tracking spreadsheet for customers with multiple TFNs. 

· Verify information collected is accurate and complete. 

· Coach the customers in best practices and use judgement to determine if the info provided will be accepted or rejected. 

· Work with support and CSM/AM groups on outreach and escalations 

· Updating systems to show progress and current status 

· There may be a need to provide alternative language or sending options. 

· Care factor – cares about doing a great job. Doesn't have a ‘9 to 5' attitude 

· Driven to provide a great customer service and support (not to simply ‘make the sale' and move on) 

· A self-starter, works with minimal supervision and understands how to target accounts to open up new opportunities 

· Hungry – strong internal drive to win, to hit & exceed targets 

· Adaptable – accepts and responds positively to feedback. Driven to improve.

Smartling is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in Ireland.

Smartling - Translation management platform to localize your content across devices and platforms.

Flockler is a self-service social media marketing platform based in the UK & Finland, with all our employees working remotely. Our 1300+ customers worldwide include the likes of Metallica, GoPro, Silicon Valley Bank, and many more.

We are looking for a part-time Customer Support Representative in the United States. Our preferred time slot is between 9 am-5 pm (PDT/PST), but the exact slot and hours are negotiable.    

Your role

Your role is to gradually take over the support for the US market and timezones we struggle to cover with our current support team based in Europe. We will provide you with training for the job, extensive internal and external documents, and internal support.

Your typical day includes:

• Responding to customer questions via email and live chat
• Proactively contacting our existing customers and helping them succeed
• Sharing and discussing customer feedback with the rest of the team
• Documenting frequently asked questions and improving internal/external help materials

This is you

We are looking for an energetic person with a getting things done mindset. Our typical customer is a marketer working for a B2C brand and basic knowledge of social media and online marketing will help you in the job. At Flockler, we are passionate about customer success and happiness and are looking for someone who shares our enthusiasm!

What we offer

We offer an exciting role in a team working remotely, and excited about the service we provide. You will get to work with some of the world’s largest companies and learn the nuances of constantly evolving social media channels and marketing. In addition, we will support you when customers are demanding or have challenging questions. We love customer feedback and constantly look for ways to improve the customer experience.

Salary and compensation

Location

Keeper is hiring a rock star Consumer Support Specialist to join our successful, highly collaborative B2C support team. This can be a 100% remote position!

Join one of the fast growing Cybersecurity companies and gain valuable skills while supporting and guiding our consumer market in this pivotal role!

About Keeper

Keeper Security, Inc., ("Keeper®"), the creator of the leading cybersecurity software, is transforming the way organizations and iniduals protect their passwords, secrets and sensitive digital assets to prevent data breaches and cyberthreats. As a leading cybersecurity defense platform, Keeper helps millions of people and thousands of businesses substantially mitigate the risk of a data breach. Keeper is SOC 2 Certified, ISO 27001 Certified and utilizes best-in-class encryption to safeguard its customers. Keeper Security is backed by Insight Partners, a leading venture capital and private equity firm with $90b AUM. Insight Partners invests in high-growth technology companies that drive transformative change in their industries. Keeper's products are the highest-rated in the industry across G2, Trustpilot, PCMag and U.S. News & World Report.

About the Job / About the Team

Shift: Friday - Tuesday

Hours: 8:30am to 5:00pm CST

Join a close knit group of Support Specialists who are crushing it in our industry's space. The Consumer Support Specialist answers / follows up on inbound calls, chats, and emails from Keeper Security’s Consumer customers to provide a high level of service, ensure customers understand product features and benefits, and also provide accurate product and service information. You're a top candidate if you:

• Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner
• Recognize, document, and alert management of trends in customer calls, chats or emails
• Are passionate about proactively identifying product improvements, identifying and reproducing bugs and escalating to management
• Love applying a positive and professional attitude and image for all internal and external customers
• Can maintain quality in a fast-paced environment
• Want to uphold company policy and procedures
• Excel at maintaining confidentiality
• Follow outlined procedures as they pertain to support team guidelines
• Are comfortable performing other functions as assigned by management

Requirements

• Associate Degree or equivalent work experience
• Must have at least one-year experience in customer support
• Hands-on Proficiency in Microsoft Office Suite and GSuite
• Proficiency working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems.
• Must have strong keyboarding skills - i.e. 40+ wpm
• Must be polite, organized, punctual and detail oriented
• Excellent in-person, phone and written customer communication skills
• Proven experience succeeding in a high volume work environment
• Ability to manage time effectively and work independently
• A self-motivated, curious learner and a team player

Preferred:

• Speaking another language such as Italian, German, Japanese or Portuguese is a plus
• Prior experience in software support is a plus
• 2+ years of experience working in call center environment is preferred
• Ability and desire to work a flexible schedule
• Bachelor's Degree is preferred

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401 k (Rother/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate ersity and are committed to creating an inclusive environment for all employees.

Classification: Non-Exempt

Sinch Email prides itself in providing world-class customer support on every customer interaction! Our primary job is to make our customer's lives easier by providing efficient, helpful, and world-class support. As an Application Support Administrator, these should come easy to you. You will be working in a fast-paced environment daily that consistently brings new challenges and learning opportunities. Do you have what it takes?

The shift we are looking to fill is Sunday - Thursday 4:00am - 1:00pm CST

Application Support Administrators should be able to:

• Wow customers on every contact
• Sound personable on all forms of communication (tickets, phones, and chats)
• Explain complex topics in a way that anyone could understand
• Consistently learn new technologies and adapt to our customers needs (programming languages, new operating systems, APIs, etc.)

Our Team

We believe in contributing back to the community. Many of the tools and libraries we’ve developed are open source (https://github.com/mailgun)! We move fast and don’t believe in having unnecessary silos and red tape that keep teams from shipping software. We have a passion for solving hard problems – our services are responsible for processing billions of messages each month and have to not only scale, but be highly reliable.

Knowledge/Skills/Ability

• A basic understanding of email receipt and delivery (POP, IMAP, and SMTP)
• Basic knowledge of concepts surrounding email composition, specifically MIME standards and formatting
• Knowledge of email deliverability techniques such as IP and domain reputation, SPF/DKIM authentication, and spam filtering
• Ability to execute commands in multiple programming languages
• Working knowledge of REST APIs and how to integrate with a customer solution
• Foundational understanding of Cloud Computing technologies. Familiarity with the various client and server operating system used by customers (Windows, Linux, Mac OSX)
• Proactive sense of urgency with respect to customer service and communication
• Strong organization, communication, learning, problem-solving, documentation, and follow-up skills
• Ability to work with a physically distributed team and work a flexible schedule to cover shifts
• A passion for technology and customer service

• Handles level-appropriate customer support requests primarily via phone, tickets, and chat
• Escalates support requests as necessary through the appropriate channels
• Documents all customer support phone calls/chats via the ticketing system
• Creates and maintains customer loyalty by serving customers above and beyond expectations
• Fosters a strong working relationship with other departments including but not limited to Sales, Operations and Support
• Exercises good judgment and decision-making at all times in order to consistently deliver superior customer outcomes

Requirements

• High school diploma or equivalent required
• 2+ years of customer service via phone, chat, and ticket support

• Email and deliverability knowledge
• 2+ years of experience in providing customer support via multiple social media channels

Benefits

• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your inidual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

We embrace ersity and equal opportunity in all aspects of our business. We are committed to building a company that empowers iniduals from a erse set of backgrounds and values ersity of thought as a beacon for performance. The more inclusive we are, the better our work will be.

• Manage a book of strategic customers and build strong relationships to help them achieve their goals

• Develop and execute customer success plans, tracking and reporting on key metrics for customer adoption and overall customer success

• Partner with technical success to effectively manage onboarding by understanding the goals, timelines, and milestones of the customer

• Act as a domain expert and consultant to develop and propose solutions that help customers meet their goals efficiently and effectively

• Develop strategic presentations to support key milestones along the customer journey

• Continuously identify and define new use cases for Stackwatch products

• Effectively address customer satisfaction and manage a erse set of issues, participate in issue triage and prioritization alongside the Product team

• Identify upsell and growth opportunities, partnering with Sales to ensure growth attainment

• Provide regular status updates to the Stackwatch leadership team, including retention, churn, and upsell opportunities

• Play a key role in building the foundation of our Success team through major projects like mapping the customer journey and developing periodic review cadences and scripts.

• Embrace ambiguity and take on responsibilities outside your normal duties and/or comfort zone

• 5+ years experience in Customer Success or Account Management

• Eager to help customers solve problems and succeed with Stackwatch solutions

• A healthy dose of customer-facing experience with a splash of technical expertise, preferably in the infrastructure monitoring and/or Kubernetes space

• Familiarity with the SaaS customer journey and a proven track record of successfully managing a portfolio of 20-40 enterprise accounts

• Proven ability to drive continuous value of product(s)

• Strong desire to work collaboratively with cross-functional teams

• Demonstrable clarity of thought and top-notch organizational skills

• Flexibility, adaptability, and a positive, solution-oriented mindset

• Impeccable communication abilities (written, verbal, and presentation) and unassailable judgment

• Strong leadership skills, with the ability to talk to a variety of stakeholders—both technical and executive

• We evaluate our pay scales on a semiannual basis to ensure competitiveness with the upper end of the market for comparably-sized companies, and maintain equitable and transparent compensation policies and processes. Placement within the range will be based on skillset and experience.

• The range for this position is: $100k-$160k

• The equity compensation for this position is 0.02% – 0.08%

Soofa is the neighborhood news feed that connects a community with screens everyone can see and anyone can use. We're a woman-founded MIT startup with a mission to make cities smart, social, and sustainable.

We’re seeking a technical East Coast Customer Support Specialist to provide our customers with a best-in-class user experience. Soofa’s customers range from cities to residents and visitors of Soofa communities to advertisers small and large. As our first in-house Customer Support Specialist, you will efficiently and effectively triage and solve all customer requests in our fast-growing startup while reporting into our VP of Operations.

Soofa is committed to building a erse staff and strongly encourages BIPOC and minority applicants. Remote applicants (U.S.-based only) welcome. Learn more about Soofa's culture here.

Responsibilities

• Implement customer support processes to enhance customer satisfaction
• Assess support statistics and prepare detailed reports on your findings
• Respond to customer queries in a timely and accurate way, via chat, email, or phone
• Identify customer needs and help customers use specific features
• Share feature requests and feedback with Soofa’s product, sales, and marketing teams
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Spread the Soofa Love by following up with customers to ensure their technical issues are resolved

Requirements

Qualifications

• 3+ years’ experience as a Customer Support Specialist or similar highly technical CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools

Candidate Characteristics

• Top-notch oral, written, and interpersonal abilities
• Well-developed arbitration skills with the ability to remain open-minded and objective
• Capacity to accept and utilize constructive criticism
• Excellent problem-solving skills
• Comfortable learning new software
• Self-driven and able to independently handle multiple tasks at the same time
• Strong analytical skills

Bonus Points For

• Experience using Freshdesk
• Familiarity in the smart cities space and/or working with municipalities as a customer category

Benefits

• Best of both worlds: Soofa’s Cambridge HQ is open, safe, and compliant for anyone who wants to use it; or, work from anywhere
• Free short- and long-term disability and life insurance
• Generous healthcare, dental, and vision plans
• Paid family time and parental leave
• Flexible PTO
• Dog-friendly office
• Virtual and in-person team events
• Company culture focused on talent development and caring personally

Soofa is an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, pregnancy or pregnancy-related condition, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Soofa is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

WHAT WE ARE LOOKING FOR

     We are looking for an experienced Customer Success Manager to handle our US & global customer base. Fundamentally, you will be supporting new customers, managing accounts, and building long-term relationships.

WHAT YOU’LL DO

• Qualify, pitch, and close new account leads (until a sales team is hired).

• Successfully grow and manage a book of business within your territory.

• Onboard new customers and manage a erse portfolio of existing users.

• Host client training sessions.

• Ensure new customer deployment and continued use of platform.

• Engage with key contacts to build an ongoing relationship around feedback, updates, and support.

• Renewal contract negotiations.

• Strategize with the PickFu team to develop a customer success plan, improve internal processes, and contribute the goal-setting efforts.

• Engage in country and industry-specific outreach and marketing initiatives.

• Support the product team through customer feedback.

• Help provide frontline customer support through online chat, email, and video strategy calls.

• Coordinate key translational efforts of product marketing/support material.

• You’re experienced. You have at 2+ years in a customer-facing role as a Customer Success Manager or an Account Manager with experience in managing a portfolio of erse customers.

• You’re a people person. You have strong written and verbal communication skills, and are comfortable communicating with customers through multiple channels like email, chat, video call, and phone.

• You value relationships. We love our customers, but we also like the people we work with. As a member of the team, you will be a part of a dynamic, startup environment where you’ll help contribute to the success and culture of the company.

• Location: We are a remote-work company so you can be anywhere, but you'll need to be available to support customers during US hours.

NICE-TO-HAVE

• Comfortable serving customers from different countries.

• Ability to learn quickly and be flexible. We have many customers in different industries, so the customer situations will be quite varied. Experience in e-commerce and game development is a bonus.

• Expertise in Zoom, Intercom, and Asana preferred.

• Familiarity with online tools including Loom, Google Docs, Notion, and Slack.

• A proactive approach to anticipating needs and solving problems for our customers.

• Worked remotely before, or know that you’d work well with a remote team.

• You must be fluent in English, but let us know if you are bilingual (Japanese, Korean, German, Spanish, Russian, or Ukrainian).

TEAM, CULTURE, VALUES

     We have been fully remote since our start in 2008. We’re looking for creative, capable, and collaborative team members to join in and help build our momentum. As long as you have the skills and can get the work done, you can work anywhere (and anytime) you want.

     We are a small but mighty team. We appreciate friendly people who can solve problems, get along with others, and tell us how to be better. We also aim to live a happy, healthy life away from work. We believe in reasonable hours, ample vacation time, and fun hobbies.

     Communication is a big thing for us. We use Slack for chatting, Zoom for facetime, and Asana for planning. Our team meetings revolve around company updates, brainstorming sessions, feedback and check-ins, team building, and social events.

     At PickFu, we value ersity. We strongly encourage candidates of all different backgrounds and identities to apply.

• Our salary range for a US-based candidate is $50,000-75,000, depending on experience. (Applicants from outside the United States will be offered comparable benefits; monthly pay will be determined by geo-location.)

• Comprehensive healthcare, 401K, and other company perks.

• Unlimited PTO. We believe in reasonable working hours and time away from the computer.

• Our equipment policy allows for a standard MacBook Air (or equivalent), and we’ll even help you set up your workstation.

• Professional development allowance towards education, books, or anything that you think will be beneficial in this role.

HIRING PROCESS

     We will begin reviewing applications on a rolling basis. Our hiring committee looks at every resume, so please be patient with us. We receive hundreds of applications for each role, so unfortunately, our team is unable to provide inidual feedback.

     We understand that this can be a long process, so we want to make interview expectations as transparent as possible. The first interview will be a 60-minute call with the hiring manager and operations manager, followed by a short assignment. Finalists will be asked to meet with our co-founders for a 30-minute interview. We’ll do reference and background checks before making an offer, and you’ll also have the opportunity to chat with other members of the team if you’d like. We promise that there won’t be any tricks or twists along the way.

At Krisp, we build products to enhance professional and effective communication for everyone. Krisp mutes background noise bi-directionally during calls, becoming a virtual microphone and speaker within Windows, Mac OS. Our team is defining the future for remote employees' voice and video communication.

• Webby Awards in Productivity and Collaboration 2021
• Gartner Cool Vendor 2020
• TIME 100 Best Inventions 2020
• Forbes Cloud 100 Rising Star 2020
• Forbes AI 50 most promising AI startup 2020
• Product of the Year on Product Hunt 2018

We are a remote-first, global team across US, Europe, Armenia and Asia.

The Role:

As a Customer Solutions Architect (CSA) at Krisp, you will lead our technical engagements with global application and device developers, encompassing technical integration expertise and business development acumen.

You’ll be responsible for delivering technical wins at embedded customer accounts. You’ll lead the technical pre-sales relationship, propose technical architectures, demonstrate the technology, anticipate concerns, and offer creative solutions. You’ll build customer trust in Krisp solutions.

As a CSA, you should be comfortable engaging a CEO or sketching out a call flow on a whiteboard with customer software engineers.

What You’ll Do:

• Help customers achieve success by leading the technical engagement, recommending best-practice solutions, and guiding them on how to use Krisp’s SDKs
• Own the technical sales process from qualification to technical win by performing excellent discovery and helping demonstrate the best way to use Krisp technologies to achieve their goals
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
• Build highly interactive and engaging customer demonstrations while forming strong customer relationships.

What We’re Looking For

• 5+ years engineering experience supporting complex, technical products and 3+ years customer facing experience, specifically with technical integrations
• BS/BA degree required
• Previous software development experience in one or more of the following areas:
  • Client development (Win, Mac, Linux, iOS, Android)
  • Web development (JavaScript, HTML/CSS, frontend frameworks)
  • Experience with APIs
• Excellent communicator and presenter able to gain audience confidence
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Hands-on, high-energy, passionate, and creative problem solver with know-how to get things done and ability to lead others to success
• Demonstrated success at serving multiple developers with complex solutions
• Strong empathy for customers and passion for revenue and growth
• Experience working with cross functional teams and in a matrix environment to achieve company objectives.

Benefits at Krisp:

• Competitive compensation
• Stock options
• Learning and development assistance
• Health, dental and vision insurance
• Unlimited PTO
• Paid Parental Leave
• Maternity Leave Top-up
• Gym reimbursement
• Referral bonus program

All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We do not tolerate discrimination or harassment of any kind. All employees and contractors of Krisp treat each other with respect and empathy.

All your information will be kept confidential according to EEO guidelines.

Bridgit is workforce intelligence for the construction industry. Our mission is simple – to help the trillion dollar construction industry maximize profits and reduce risk by taking a people-first approach. We are, and always have been, driven by the want to disrupt and transform construction.

Bridgit was founded on the belief of disrupting the norm and challenging conventional processes by defining real problems for real people. We strive to build approachable yet innovative solutions.

We offer a remote-first environment with flexible working hours as well as options for working locations. At Bridgit, you’ll have the opportunity to make an impact!

As Customer Success Manager, you will work directly with Bridgit Bench customers, ensuring successful adoption and guiding them in optimizing the way they manage their workforce. You are extraordinarily organized and can juggle complex projects with multiple stakeholders. At Bridgit, you can expect to act as the voice of the customer.

You can expect to:

• Be the primary point of contact for existing Bridgit Bench customers
• Develop a trusted advisor relationship with key customers
• Execute on account management processes including onboarding, training, check ins
• Manage account health and drive the renewal process
• Generate expansion or upsell opportunities through effective account planning
• Be responsible for timely delivery of requested products and services
• Work closely with the sales team to create and execute on account plans

Current and future Bridgitrons embody these core values:

• Deliver results, fast. We are resourceful, adaptable and resilient. We hold ourselves accountable.
• Fixate on the customer. We obsess over our customers, seeking to better understand them, their world, their needs and their behaviours.
• Be open, be honest. We keep our minds open as we actively exchange feedback, drawing on our erse perspectives.
• Win or lose together. We don’t point fingers when we lose, and we celebrate together when we win.
• Never stop learning. We continually set the bar higher.

Does that sound like you? Great! Here’s what else you’ll need:

• 2+ years of experience in a relationship building role, bonus points if you’ve previously worked in a customer success role at a SaaS organization
• A good understanding of working with multiple stakeholders within a strategic customer account
• You enjoy a cross-functional role where you get to collaborate outside of your immediate team (product, marketing, sales, etc.)
• You take pride in your organizational skills
• Impeccable verbal and written communication skills, making you an excellent listener, negotiator and presenter
• You have the ability to build and nurture strong relationships
• You enjoy customer-facing interactions and have a commitment to providing outstanding customer service
• You are comfortable with occasional travel and able to meet travel requirements to the US and within Canada

We believe that creativity, enthusiasm, and drive are the keys to success. We recognize that many of the skills we’ve developed over our careers are often transferable. If you’re not sure you meet every qualification but feel you have other experience relevant to the role, we encourage you to apply.

• A collaborative, autonomous environment where you can make an impact quickly
• A culture that encourages innovation and professional growth
• Competitive salary and equity options
• Perks and benefits including unlimited vacation, 4-hour Fridays and extended long weekends

Bridgit values ersity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, LGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please advise us of any needs as required.

Founded in 2012, Bridgit is a privately held Series B company, having raised over $43.5 million CAD in funding, from investors like Camber Creek, Export Development Canada, Salesforce Ventures, Storm Ventures, and more.

Overview

myDigitalOffice is an end-to-end hotel performance management platform for sourcing, processing and storing hospitality data in the cloud. Our SaaS solutions help hotel owners, operators, franchisees and hospitality REITs automate the hotel back office and manage property portfolio performance to a tee. The visibility, connectivity, and control delivered by our award-winning cloud-based dashboards, document management software and integrated data feeds allow teams to reach greater levels of productivity, ensure regulatory compliance, and reduce environmental impact while optimizing profitability.

The Network Support Analyst will assist with customer installations as well as tier 3 tech support. This person will support both internal (MDO) and external (customer) needs. The Network Support Analyst will posses strong networking and communication skills and be well versed in Microsoft and VMware.

Responsibilities

• Support customer installations
• Ensure network servers meet requirements
• Work with servers and Office 365
• Create detailed documentation of customer's system
• Provide technical services at the network level
• Diagnosis and document problems
• Design, implement and support services for servers, storage solutions, virtualization solutions, workstations and mobile devices
• Troubleshoot and offer issue resolution
• Provide remote access solution implementation and support
• Assist management with ad hoc tasks

•  Bachelors Degree or 6 years of related experience
• Minimum of 2 years experience in Microsoft Windows Server - last 2 generations including
  • Clients O/S
  • Office 365
  • Hyper-V/VMware Administration

• Preferred Certifications include
  • Network 
  • A+
  • Microsoft MCSA Windows Server
  • Microsoft Technology in Windows - last 2 generations
  • Microsoft Technology in Windows Server - last 2 generations

OVERVIEW SUMMARY

Innovative, leading Lottery Partner seeks “Customer Service Representative”

Do you want to be part of an awesome, exciting industry and work in a dynamic, interactive workplace? This position will provide the best excitement of a start-up company with fast-paced, challenging work, tremendous growth potential and gives you the opportunity to work with a leading provider of internet lottery solutions during one of the most transformative times in the industry.

NeoPollard Interactive, located in Lansing Michigan, is on the leading edge supporting new and innovative online Lottery games. We hire great people and are currently looking for full-time Customer Service Representatives to work in our Player Support Center supporting online Lottery players with Lottery purchases, withdrawals, game play, registration and other related service inquiries.

RESPONSIBILITIES

• Interact with customers to provide information and to process inquiries about accounts, products and services.
• Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols
• Respond to and process inbound calls, real-time chat communications, emails and make outgoing calls
• Communicate special marketing offers to VIP customers
• Provide timely feedback to company regarding service failures or customer concerns
• Maintain customer confidentiality
• Adopt and promote company values
• Remain current on all new developments and procedures regarding department and company protocols.
• Work according to set goals and targets
• Have fun!

EDUCATION AND EXPERIENCE REQUIRED

• High School diploma or equivalent, some college preferred
• 2 or more years of inbound/support call center experience

• 1 or more years of working remotely and achieving set KPI’s

• Must have reliable internet and able to pass internet speed test
• Must have ability to travel to lottery headquarters once each quarter
• Must be camera ready while working!
• Advanced knowledge of computers and Windows Office Programs
• Experienced with computers, smartphones, tablets and is able to troubleshoot internet connectivity, app, and browser issues
• Highly developed verbal, interpersonal, and written communication skills and able to relate to with others, maintain a friendly, professional, and courteous demeanor while assisting members and co-workers throughout the day
• Demonstrated accuracy with a consistent attention to detail
• Possess independent judgment, discretion and initiative in absence of specific directions from management
• Good grammatical and typing/data entry skills with an emphasis on accuracy
• Thrives in a fast-paced, dynamic work environment and is able to work effectively and efficiently while maintaining a high level of member service
• Organized with excellent time-management skills
• Previous technical support experience an asset

BENEFITS

• Comprehensive Health, Vision, and Dental benefits (for full time employees)
• Life and AD&D Insurance (for full time employees)
• 401k retirement savings plan
• Profit Sharing Plan
• Paid vacation and personal time
• Employee Assistance Program (EAP)
• Opportunity for career development
• Business casual dress code
• Fun & exciting work culture

Pollard iLottery Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected

As one of the world’s top 10 (and rising🚀) digital asset exchanges, we provide a best- in-class experience in trading, security, and blockchain product innovation. 

We aim to democratize access to the markets for all, making it possible for the most recent and promising cryptocurrency projects to be listed and traded safely and securely. Are you excited to join a decentralizing force in the world? 

We are

A values-based culture that trusts your knowledge, vision, and autonomy, we focus on taking the best products and campaigns to wow our customers and bring the freedom of decentralization to every part of the world.  Integrity, insight, innovation, purpose and cooperation are inscribed within our culture. At Gate, we are committed to GateStyles and we are looking for candidates who also exhibit the same values. 

Gate.io, founded in 2013, is one of the pioneering cryptocurrency exchanges and offers services worldwide related to the trading of multiple leading digital assets. With millions of registered users, it is considered one of the safest and most reliable global cryptocurrency platforms, consistently ranked among the top 10 cryptocurrency exchanges based on liquidity and trading volume (CoinGecko). Additionally, Gate.io has been verified by Blockchain Transparency. 

When applying, mention the word CANDYSHOP when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNmM

Apply now:

Join the Electra Vehicles team as we revolutionize Energy Storage!

We are a Boston-based B2B company developing the most unique AI Software to optimize the performance of Battery Packs across a wide range of industries. Electra's AI Adaptive Controls Technology and Analytics Platform work in tandem to improve Electric Vehicle battery pack performance, lifetime, and safety, across entire eFleets.

Our Focus is in the Automotive Industry, particularly electric vehicle manufacturing, EV battery software, connected mobility, fleet management and analytics, and more. Although we are currently focusing on the Automotive sector, Electra's technology can be deployed into the Aerospace, Robotics, Grid and other industries that are rapidly transitioning into clean energy.

We have recently completed our Seed Round of fundraising and are now building the organization to develop and deliver to our customers and their overwhelming demand for our technology.

We are looking for a Field Application Engineer who will guide and assist on tools selections, and overall architectural decisions.

Reporting to the Director of Business Development, you will be working directly with automotive customers as technical account owner. Your mission is to drive revenue through adoption of Electra's EVE-Ai software and EnPower product lines and services as part of the Customer Success Team. You'll be the key technical resource on the team, working in a pre and post sales capacity and will be responsible for owning customer technical relationships, advising customers in design decisions and representing Electra at regional events, trade shows, and webinars.

• Provide field application support for current Electra's EVE-Ai software customers and also new business pilots/ POC projects.
• Help customers design their system architectures to support future integration of Electra's EVE-Ai software.
• Support customers in setting up their data pipelines to train ML models with our team (e.g. format Parquet files, filter data outliers, etc.)
• Work with the entire software development toolchain to ensure that battery designs can be exported to other tools for simulation (e.g. Simulink).
• Provide consulting and coaching as needed, independently or part of a team.
• Proactively liaison with engineering resources to meet customer expectations.
• Troubleshoot customer issues with a sense of urgency and ownership.
• Train new customers on Electra's products informally and in a classroom setting.
• Proactively learn about new product features and technologies to inform the product roadmap.

Excellent oral and written communication skills, including presenting, listening and facilitating skills.

Knowledge of OEM/Tier1 automotive ECU development and testing process.

Bachelor's and Master's Degree in Engineering, Electrical Engineering, Technical, Education, Computer Science, Science, Computer Engineering, Electronics, Physics, Business.

Candidates are invited to highlight any prior knowledge and experience in some of the following tools and concepts:

• Python tools for data analysis: Pandas, Apache Spark, etc.
• IoT frameworks: AWS Greengrass, Azure IoT, etc.
• Model Based Design: Matlab Simulink, ASCET, etc.
• Vehicle HIL integration: Vector CANoe, CANalyzer, dSpace 
• AUTOSAR architecture (Classic platform and Adaptive platform)
• Automotive microcontroller architectures (Arm, TriCore, etc.)

Benefits:

• Medical
• Dental
• Vision
• Flexible remote schedule
• Unlimited vacation policy
• Paid sick days
• Paid holidays
• Continued skill growth with company wide training

Electra Vehicles, Inc. is proud to be an equal opportunity employer. Electra Vehicles complies with all applicable federal, state, and local fair employment practices laws. All applicants will be considered, regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, military/veteran status, medical condition, or any other characteristic protected by law.

"

PolicyFly empowers insurers to sell and manage specialty insurance in minutes instead of months. Every year, $200B of specialty insurance like Cyber, Flood, or Trucking is processed over email between agents and insurers. It’s a slow, inefficient world where 55% of agents' time is spent on paperwork and it can take 30-90 days to get coverage. 

Our mission is to create a modern exchange for hard-to-insure things – connecting all parties to automate workflows and consolidate data. We are modernizing specialty insurance with software. 

We’re looking for a passionate “people person” to join us as our Customer Success Associate to help deliver a best-in-class experience to our clients and their insurance agents as usage of our platform continues to grow. 

This role is ideal for someone who is an exceptional communicator, who thrives on connecting with others and building relationships, and who loves the challenge of solving a problem and/or improving on a process for a client. You’ll be asked to be proactive in your response to customer needs, organized in practicing existing and new customer success workflows, and unafraid to learn the PolicyFly platform and understand how it transacts business for various customers.

You’ll have the opportunity to work directly underneath our Chief Customer Officer and participate in supporting our insurers and their agents to help drive success on PolicyFly and growth of our platform.

Responsibilities include:

* Understanding how PolicyFly is configured for each customer and communicating with customers to help support their work

Requirements

* 4-year college degree

Valuable

* Familiarity with the basics of Excel

Benefits

* Competitive salary

",

Since 2012, we’ve helped thousands of B2B organizations drive full-funnel results through our innovative demand generation solutions and best-in-class data validation platform.

It’s what helps us build uncompromising trust and impeccable reputation with our clients, every time.

For more information, access www.infusemedia.com.

Client Success Representative is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Responsibilities and Duties

• Develop and maintain relationships with a select group of named accounts to ensure campaign success

• Serve as a trusted advisor for our clients and be an expert in INFUSEmedia offerings

• Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome

• Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects

• Create and coordinate account documentation including reports, RFPs, and other recommendations

• Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication and on-boarding

• Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success

• Minimum two years of account management and/or customer success/service experience preferred

• Organized, detail-oriented, and able to manage 30+ clients at once

• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision

• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues

• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation

• Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.

Compensation commensurate with proficiency and experience level.

Our Hiring Process:

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.

• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.

• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting (or Zoom, for as long as we are in a pandemic) where you will meet our INFUSEmedia team.

• From there on, it’s decision time! If you are still excited to join INFUSEmedia and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

Hey there!! We are looking for a highly-talented and passionate Customer Success Manager to join our team! We have a great team and a friendly place to work where we enjoy the freedom to innovate in an exciting startup environment. If you feel you are the one, keep on reading 👋

Location: Remote.

Engagement: 40 hours per week working a flexible shift. Most of our team are located in Buenos Aires, Argentina but on certain days overlap with EMEA or APAC timezone, and a global team is necessary.

Athyna is a Global Employment Platform, making HR and Remote Work Tech products.

We believe in the future of work. That’s why we embrace technology and are a 100% global distributed team. We believe in people, and we value freedom, integrity, quality, and sustainability.

We’re proudly carbon neutral and 5% of all revenue funds impact-driven startups & climate tech. We’re also keen on social impact - we truly care about everyone on our team, and we want to make the world a better place for all of us.

Culture drives us at Athyna, and we are proud to say we have a 90% employee engagement rate in our team that is now over 60 and spans 5 different continents. In short, we love our team and they love us back! But enough of us talking about ourselves. 🌱

Check out our latest Year In Review update here: https://www.notion.so/athyna/Athyna-2021-in-Review-f9385e51447d47fe9111c27d888ef94c

You can also find out more about our team structure here: https://theorg.com/org/athyna

Athyna has an opportunity for a customer-obsessed inidual to join our fast-growing Customer Success department. In this role, you will be the main POC between our Clients and Talents, assisting them on the onboarding process, following up closely during the first month, and checking in periodically with them thereafter to ensure things are running smoothly. You will also provide support and different tools to provide the best experience for our Clients and Talents.

This is your chance to have a massive impact on a super fast-paced startup team. 🚀

As a Customer Success Manager at Athyna, you’ll be the link between our different teams and both clients and Talents, which means you will likely:

• Be the first POC to Clients and Talents, and make sure their needs are met.
• Own the first experience of Clients and Talents, and assist with the setup of their accounts.
• Follow up periodically on each account with both Client and Talent, making sure everything is running smoothly.
• Assist Clients and Talents with any issues that may arise.
• Help build strong and long-term customer relations.
• Get feedback from our customers by sending different surveys and proposing new ways to improve our service - NPS strategy.
• Work closely with Product, Sales, Recruitment and Marketing teams - to be the voice of the customer for future product roadmap and upgrades.
• Consistently deliver a stellar customer experience.

Requirements

You should definitely apply if you have:

• English at a near-native level (oral and written) .
• 2 to 3 years of experience in Customer Service, Customer Experience, HR Ops-related roles, or similar.
• An entrepreneurial mindset: we are growing super fast and we need you to be hands-on from day 1.
• A passion for building long-lasting relationships.
• Outstanding organizational and project management skills, as well as the ability to multitask.
• Ability to communicate effectively and clearly in a fast-paced team environment.
• A driven and self-directed inidual in a fast-paced virtual work environment.
• Ability to work independently as well as part of a team.
• Tech-savviness built into your core identity.
• Experience with Zoom, Slack, CRM, and support ticketing tools.

Benefits

• You will be part of a culture-first company with a erse team. ✌🏼
• Learning and growing alongside unicorn talent in the team from Amazon, Meta, Uber, WeWork, Oracle, Rappi, TripAdvisor, DiDi, Oracle, and more.
• Enjoy the freedom to work from home and have your own autonomy. (Woohoo!!)
• Take 30 days of paid leave each year to refresh.
• Enjoy all your local public holidays.
• Your birthday also, that one is on us.
• If you have a kiddo, we have mum and dad covered with our Parental Leave Policy.
• Work part-time from the beach under our Digital Nomad Policy if you like.
• Enjoy English classes provided by us.
• We have a budget for learning and development opportunities.
• You will be given equity stock in the company.
• Salary paid in US Dollars.

About EDITED

EDITED is the global leader in Retail Intelligence. We help retailers increase margins, generate more sales and drive better outcomes through AI-driven Automation and Market & Enterprise Intelligence.

By connecting internal enterprise and external market data, brands like John Lewis and Puma use the EDITED suite of intelligence products to drive insights into action in a more profitable and coordinated way.

At EDITED, we always dream big, with a commitment to deliver measurable value to our customers. We believe in exceeding expectations and challenging the status quo. We do so by delivering our powerful Retail Intelligence Platform that drives better and faster decision making for retailers.

We are a remote-first company, which means you can work fully remotely or from one of our offices.

The Role

We are looking for a detail-oriented Customer Support Specialist to join our growing Customer Support team. You will be passionate about solving problems and driving change within the retail industry. You will work closely with our Customer Success and Product & Engineering teams to solve customer problems and contribute to our customer-facing knowledge base. This is an exciting and fast-paced role, so we're looking for someone who enjoys multitasking and working cross-functionally.

We build and sell an industry-leading product in a trillion dollar industry; perform well and you’ll be rewarded. However, it’ll take ambition, self-motivation and a work ethic that’s equal parts collaborative and independent - so if those are the words that people use when they describe you, we’d love to chat.

Responsibilities

• Execute daily customer support processes by responding to incoming inquiries from existing clients
• Engage customers through all support channels, including email support and phone support, solving technical questions and issues independently
• Drive long term customer satisfaction and independent utilisation of EDITED platform through world class support
• Liaison between the customer and Product & Engineering to ensure defects, bugs, and data issues are resolved in a sufficient and timely manner.
• Generate and provide repeatable solution delivery and reusable content when applicable
• Own and maintain the EDITED customer knowledge base
• Act as platform admin for internal and external user base
• Identify and share support trends and analysis with key internal stakeholders to drive efficiency across the business

Requirements

Essential:

• 1 or more years of experience in a commercial/office environment
• Exceptional organization and time management skills
• Excellent communication skills
• Have ability to multitask
• Be analytical and data literate
• Have a problem solving attitude and enjoy working both autonomously and in a team

Nice to have:

• Experience using a ticketing system (we use Hubspot)
• Interest in/experience with Head Office Retail
• Interest in/experience with Data and AI

Benefits

• Visiting London? You’re welcome to work out of our office.
• 25 days of paid time off + public holidays + 1 additional day of paid time off for every year you’ve worked at EDITED
• Company-paid medical, dental, and vision insurance - We cover employees’ monthly premiums
• 401K with company match
• If you’re a working parent, you can utilize our flexible working policy to ensure you can work around your schedule - this means starting + finishing when it suits you best!
• We are remote-first, which means you can work fully remotely, from one of our offices, or a bit of both - the choice is yours
• Enhanced parental leave policy
• Flexibility and understanding for big life events like the first day of school or school sports day

"

About the Role

At Mux, the Customer Success Manager will enable customers to be successful on our platform and achieve their desired outcomes, by driving product adoption, building strong customer relationships and providing a feedback loop to the rest of the organization.

What You'll Do

* Own the overall health and success of our customers, which includes onboarding, adoption, ensuring valuerealization, and retention

Who You Are

* 3+ years of experience in Customer Success or equivalent role at a SaaS technology company, focused onincreasing customer satisfaction, adoption, and retention

U.S. Benefits

You'd join an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, Brightcove, Bain, and the BBC. We have a supportive culture that cares about both excellent work and work-life balance.

We are remote-equal, with an office space in Downtown San Francisco and another in London, right next to the Liverpool Station.

* Flexible PTO with 2-week minimum + 11 company holidays

Mux is an Equal Opportunity employer committed to building a erse company. We believe ersity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

",

About Kraken

As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.

To ensure Kraken is the right fit for you, please ensure you read Kraken Culture Explained to find out more about us!

About the Role:

We are looking for experienced and dynamic customer support agents who are able to adapt quickly to new environments and have a genuine interest in NFTs. As a customer support agent, you will be responsible for ensuring that customer requests from various social channels like Discord and Twitter are being handled professionally and that follow-ups are made regularly and with the utmost care. You will also be working alongside our sales team acting as a sales development representative. Being the first point of contact, you’ll be an essential part of the team and tasked with helping customers directly or putting them in touch with internal resources to ensure a successful interaction. NFTs are a brand new world and we need people excited to explore it with us.

Location Tagging: #US #EU #APAC #CANADA #LI-Remote #LI-RK1

We’re powered by people from around the world with their own unique and erse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

Stay in the know

Kraken Culture Explained Follow us on Twitter Catch up on our blog Follow us on LinkedIn

When applying, mention the word CANDYSHOP when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNmM

Apply now:

Job Description

*This position is only open to candidates 18 years or older living in Alabama, Arkansas, Florida, Georgia, Illinois, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin.*

Work at Home!

• Current and supported MS Windows 10 or 11 Operating System (No Mac, Vista, Chromebook, or XP)

   

• Processor

   

• AMD 2.1GHZ or higher OR

   

• INTEL 1.8GHZ or higher, OR

   

• INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer

   

• 4GB RAM or installed memory

   

• 10GB of Free Hard Disk Space

   

• Dedicated High Speed Internet:

   

• Internet Download Speed: 4.0 MBPS

   

• Internet Upload Speed: 2.0 MBPS

   

• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

   

• Keyboard: Function Keys (F-Keys)

   

• Wired USB Headset

   

• Webcams are recommended (not required)

Training Requirements (Mandatory):

• 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm

   

• 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm

   

• Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm

   

Most communication throughout the hiring process will be conducted via email. Please ensure you enter a valid email address that you check regularly when completing the application. You can expect emails from [email protected] and [email protected]. To prevent these emails from ending up in your junk/spam folders, we ask that you set your email filter to unblock, whitelist, or accept emails from these addresses.

About Us

SC Data Center, Inc. is a customer-centric business that supports warehousing, information technology and contact centers. SC Data Center, Inc. is an affiliate company of Colony Brands, Inc. which is one of North America's largest, multi-channel direct-marketing companies. We generously support the communities we work in and offer many benefits and programs that support the well-being of our employees.

Benefits Details

Temporary/Part-Time Employee Benefits/Perks:

• Earn $14.00/hour

   

• Performance-Based Pay/Incentives We provide job performance pay and incentive-based pay for the majority of our Temporary/Part-Time roles

   

• Shift Premium pay for 2nd, 3rd, and Weekend shifts

   

• Holiday Pay for employees returning for their fifth consecutive season

   

• Safety and Attendance Incentives

   

• Employee Discounts Our employee sales program offers employee discounts on items ordered from our catalogs and selected Outlet Store. Discounts range from 45% to 50% off.

   

• Employee Mini Stores Discounted product offered at our multiple Employee Only Stores

   

• Flexible Work Schedules

   

Job Category: Customer Service

Employment Type: Temporary/Part-Time

City: Work At Home

As a Vietnamese Crypto Community Manager, you should be an exceptional ‘people person with great customer service skills.

What does a typical day look like?

• Build and manage the relationships between BenchSci and key community partners with the goal of ersifying the top of our candidate funnel

• Build and manage our Co-op program across Canada to create a pipeline of early talent

• Manage the recruitment process for our Co-op program

• Participate in events with our external partners to build brand awareness and make connections with their clients

• Work alongside the Talent Acquisition team to support erse hiring through our community partnerships

• Build & execute internal and external presentations to raise awareness of BenchSci and how we’re engaging with the community

• Gain a deep understanding of all the roles at BenchSci and speak to them with clarity and precision Work in partnership with community partners to ensure they have a good understanding of the type of talent we look for

• Provide support for various employer branding and recruitment projects

• Chair our erse hiring practices guild (center of excellence)

• 4+ years of experience in areas like talent acquisition, ersity equity & inclusion, human resources or similar; experience with one of the previous required

• Experience engaging with community groups, with an understanding of how they operate

• Exposure to Talent Acquisition in a professional environment

• A passion for Diversity, Equity & Inclusion

• Strong presentation skills with the ability to field questions and engage with a variety of audiences

• Experience building new programming and an understanding of the change management that comes with it

• Ability to work with multiple stakeholders with what can sometimes be competing priorities

• A highly responsive nature to ensure strong communication with our partners

InfoTrack is committed to hiring the best talent anywhere in the United States. Unless the job requires presence in an office, new and existing employees can choose to work entirely from home or all or part of the time from an office (in NYC, Chicago, Denver, or the Bay Area). We interview and onboard virtually.

About the role

The Production Support Administrator is an integral part of the Production Team, providing tier 3 production support for InfoTrack’s production products and services for internal and external users.

The Production Support Administrator will work with external stakeholders to provide prompt, and knowledgeable technical support to ensure that customers are retained, fulfilled, and satisfied with our product. This role supports and reports to the Production Support Manager.

To be successful in this role the ideal candidate is an exceptional communicator, with an ability to effectively build and maintain positive relationships with our customers; Self-motivated, with an ability to successfully perform duties autonomously; Technically proficient, with an ability to systematically work through issues by providing high-level support on proprietary internal and external applications.

This is a full-time, competitively salaried position.

Responsibilities

• Utilize our ticket management application to fulfill and provide prompt support for our users’ support needs
• Apply analytical skills to solve and drive issues to a resolution. Escalate issues to other departments or technical leads as required
• Continue developing your knowledge and understanding of our product, our customers, and Production Support processes to successfully support all InfoTrack applications
• Develop relationships with other teams, including Product and Engineering to keep them updated on commonly occurring issues, set priorities, and drive product improvements
• Triage issues to identify and articulate the customer and business impact and determine priority
• Perform technical analysis utilizing monitoring systems and querying data to troubleshoot issues, identify root causes, and execute maintenance operations
• Effectively, consistently, and proactively communicate escalated issue status and related information to cross-functional teams at all business levels
• Manage escalated issues appropriately and act as escalation support
• Monitor all production service alerts, provide support to workflows, and offer expert knowledge on all workflow designs
• Coordinate with business groups and external vendors to ensure effective application services and guarantee the reliability of all applications
• Define and document processes and procedures in the team’s knowledgebase; identify and implement process improvements to develop operational efficiency for the team
• Ensure transactional data is accurately transmitting end to end. From customer to court and back
• Accurately document incident summaries and maintain adequate data on issues for reporting and issue resolution

Requirements

• Prior help desk, or tech support experience. Software support experience preferred.
• Analytical skills – You can break down problems into smaller components; understand underlying issues; can simplify and process complex issues; understand the difference between critical details and unimportant facts.
• Computer knowledge—we sell software, so you need to be someone who can quickly learn how to use new technology and explain how they work to others. You should ideally be comfortable using Microsoft Office products and familiar with system monitoring applications, basic networking, SQL/database software
• You are passionate about technology and for helping others to understand and use it
• Excellent communication skills. You have an ability to communicate business needs clearly and accurately both verbally and in writing
• Our customers are law firms and legal professionals, so prior familiarity with the legal services industry would be a plus
• Proven track record of executing while dealing with challenges such as cross-team dependencies, changing schedules, and constantly grown product offerings
• Ability to work independently and in a team environment
• Must currently reside in the United States

Benefits

What sets InfoTrack apart?

Whether you choose to work in an office or remotely, we strive to ensure that you have the resources and training that you need to successfully collaborate and succeed. At InfoTrack, we’re committed to a workplace where everyone feels comfortable to do their best work and, yes, have fun!

We offer

• Flexibility. Work from home, an office, or a mixture of the two—wherever you're happiest and able to do your best work.
• Excellent health, dental, and vision plans, 401k match, 20 days of paid time off, plus more competitive benefits.
• Work with a knowledgeable, high-achieving, experienced, and fun team.
• Be part of a culture obsessive about learning, development, and career growth.
• Learn more about life at InfoTrack on our website.

InfoTrack is certified as a Great Place to Work® Find out what our employees are saying:

https://www.greatplacetowork.com/certified-company...

Additional Information

Because we firmly believe that a ersity of experience and perspectives brings strength to our company we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Any information that you share with us will be kept confidential and is subject to our privacy policy.

Messari is looking to hire a Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Flight builds remote-first customer experience teams for growing startups who put people first. Through a mix of team staffing and consultation, we partner with everyone from early-stage founders making their first support hire to established leaders scaling their teams to help them run outstanding customer experience programs.We're on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike.We’re looking for customer experience representatives who share our values of service, inclusion, trust, and cooperation and who are excited about providing top-notch support to our clients and their customers. Prior experience in online customer support is helpful, but what’s most important is a strong desire to help others and a drive for continuous learning.Flight is an equal opportunity employer who celebrates ersity. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.#LocationRemote

The Role

The Customer Support Specialist is the first and most critical line of help for customers who are experiencing issues. They manage inbound emails and chats to help diagnose bugs, provide best practice help, capture feature requests, and assist with account administration.

The right person for this job is someone who is a curious problem solver and thrives on helping people get unstuck.

This role works as the quarterback between customer issues and our engineering team. Ensuring that the right information is gathered and logged for our engineers to fix issues, and then closing the loop with the customer.

Additionally, this role will develop help content and create internal documentation so that as we grow, we are able to operate more efficiently.

Some of the day to day responsibilities include:

• Respond to customer queries in a quickly, via phone, email or chat
• Use customer feedback or information to track down or identify possible issues
• Screenshare sessions with engineering to help troubleshoot or recreate bugs
• New feature demos with product to create customer facing guides and videos
• Identify customer needs and help customers use specific features
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Create guides and videos based on common trends / issues you are seeing

Extracker is digitizing and automating the change order process inside the commercial construction industry.

Just as TurboTax did for tax documents and Expensify did for receipts and expense reports, Extracker is doing the same for change order communication and log management by building first-of-its-kind, category defining software that is revolutionizing the commercial construction industry.

The construction industry is being transformed fast by technology, but the way companies communicate costs hasn’t evolved in decades and still heavily relies on carbon copy paper, spreadsheets and email to track billions of dollars. These arcane manual processes can take days or weeks and include hours of manual office tasks such as scanning, manually transcribing, and tedious data-entry into spreadsheets.

At Extracker we are changing that and creating a new category “change order communication,” by intelligently digitizing this age-old process. This leads to an increase in profits, more successful contractor to customer relationships, more transparency into a project’s true cost, and less wasted paper!

We are a venture backed 100% SaaS company with impressive credentials for a company at our stage.

• Blue Chip Clients. We have already landed some of the largest General and Subcontractors in the US and have helped our clients build landmark projects.

• Significant Growth. We continue to double and triple our revenue and platform usage year over year.

• Large Volumes Processed. Companies share over $100 million in Change Order Requests on our platform each and every month.

• Significant and Important Projects. Our customers are trusting us to manage significant projects in the commercial construction industry. We have over $20 Billion worth of projects on our platform to date.

In addition to experienced SaaS and product leaders, our team has over 60 years of combined experience in the commercial construction space. At Extracker we know our customer’s pain points and challenges first hand and have built a category defining product that serves the user first.

You’ll be part of an ambitious and collaborative company, committed to growing a supportive and erse team that is passionate about empowering our contractor customers.

Requirements

We want you to be a part of the Extracker success story so as you engage with us and our team members, it would be helpful for you to understand some of the core characteristics of our team - hopefully many of these resonate with you!

• Enjoys cross team collaboration - As a remote team, we have to excel at clear communication via Slack, email and phone!
• Located in Central or Eastern time zones
• Self-motivated, proactive teammate with a drive to help people and solve problems - You're going to need to be a detective
• Is a “doer” with a hands-on approach
• Commitment to excellence.
• Operationally focused - thinking about the entire business and not just Support.
• 2+ years of relevant software support experience
• Someone who enjoys identifying and fixing issues

Benefits

• This is our first Support hire, so a chance to help shape the department and it's processes
• Flexibility of remote work
• Ability to work with a new product category that has already found product market fit
• Experience at a venture backed growth startup
• Competitive market-rate salary for a Series A company
• Subsidized healthcare, vision, and dental
• Early equity!

We believe teams do their best work by drawing on a erse rang of staff backgrounds, and we strongly encourage women, people of color, members of the LGBTQ+ community, those who are neurally erse, and those with physical challenges and/or disabilities to apply. More important than meeting 100% of qualifications, we are looking for collaborative, long-term team members with a self-starter growth mindset, a commitment to proactive communication, and a bias towards action, who are aligned and excited with our company’s mission to build the industry standard in digital change order communication for the commercial construction industry. We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. As a company, we value fairness, collaboration, communication, leadership and build our teams around these values.

myAgro is a non-profit agritech social enterprise based in West Africa. We have developed a mobile savings model that allows farmers to invest their own funds in high-quality seed, fertilizer, and agricultural training to increase their harvest and income by 50-100%. Our North Star is to support 1 million farmers in 2026 - providing them the tools they need to prosper. Our organization has received recognition and support from Skoll Foundation, Echoing Green, World Bank, and The Audacious Project from TED. Learn more from our founder and CEO here.

About the Global Support Engineer role

The Global Support Engineer is a member of the global Product team. You will be a full-time remote role based in GMT time zone (plus or minus a couple hours to overlap the in-country team working hours as much as possible). You will report to the Global IT Manager.

You will guide the on-time delivery of myAgro's products for Field Operations and Programs. You will focus on supporting technology, products, and IT systems used by office and field staff in the countries we operate in. You will also gather from the users through the support systems, distill, and share user feedback that becomes an important part of our product development process. You will be the link between our users in the offices and fields and the (mostly remote) product team.

• Help staff and users with technology-related issues by responding promptly to user queries about the apps/tools supported and escalation of issues to Product and Engineering teams.
• Implement projects and assist with the roll-out of new applications, tools, and systems
• Provision and manage cloud-based servers, deploy databases, security monitoring, system patching, and managing internal and external network connectivity
• Take ownership of disaster recovery implementation, quarterly restore activities and backup monitoring
• Release Manager – Release new features and ensuring post-release product stability

• 3+ years of experience working with technical systems, especially supporting software/apps
• A team player that can work cross culturally
• Experience working with technical systems, especially supporting software
• Experience with the product development lifecycle
• Knowledge of Google Suite tools or other productivity tools
• Experience with computer systems, networks, mobile devices, and other tech/software products
• Desire to go above and beyond to help users and customers and resolve their issues

• Health insurance (including dental, vision and life coverage)
• Approximately 4 weeks of paid time off each year
• Retirement plan contributions
• Professional development and laptop stipends
• Co-working Space stipend
• The opportunity to make a difference for farmers everyday!

To apply, submit an application on our website. Include a cover letter (motivation letter) and a resume or CV. You should also complete the Plum survey. You can find a link to the Plum survey on the application form for the role. Please submit your application and documents in English. Only shortlisted candidates will contacted by our team.

There is no fixed deadline as we hire on a rolling basis. If someone else is selected while you are interviewing, we will let you know and consider your application for future positions. The interview process includes the application form, the Plum assessment, short virtual interviews and typically a short written assignment or a visit to the field or one of our offices.

myAgro provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sexual orientation, marital/parental status, national origin, age, disability, political opinion, social status, veteran status, and genetics. myAgro complies with all applicable federal, provincial and local laws governing nondiscrimination in employment.

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