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Title: Customer Experience Associate

Location: United States

• Remote OK
• Full-Time

Lovevery is a fast-growing direct-to-consumer startup cofounded by successful serial entrepreneurs and based in Boise, Idaho. Our customers are parents, and our mission is to help them feel confident they are giving their children meaningful development experiences in the critical early years of life. Sometimes, they reach out to us by email, chat, direct message, or phone with a question, concern, or feedback. How we respond to them is fundamental to our success.

Startup gurus often cite “customer love” and “obsession with customer satisfaction” as one of the most important ingredients in creating a successful, high growth company. A differentiated, best-ever customer experience is one of Lovevery’s highest priorities. We are looking for a Customer Experience Associate to work on the front lines with our customers each day and to help create a best-ever customer experience.

This position will be a full-time, evening position from 11:00 am MT to 8:00 pm MT, Monday through Friday.

The following attributes in a candidate for this role are more important than prior experience in customer support (which is a plus, but not required):

• Communication Our customers are sometimes exhausted or even overwhelmed with the demands of a new baby in their lives, so empathy conveyed through clear and thoughtful written and spoken communication is critical to every experience they have with Lovevery.
• Action Work ethic, responsiveness, and results orientation matter in every role at Lovevery. They are especially important to ensuring customer satisfaction, where your actions are often expected to turn a negative into a positive.
• Curiosity You must have a desire to learn and be genuinely excited and passionate to understand and communicate the research behind Lovevery.

Accountabilities

• Act as the voice of Lovevery on the front lines for responses to customer support emails and live chats during the Support Experience.
• Answer product questions, make recommendations, coordinate exchanges and returns, and help track down packages.
• Deliver responses and follow up in a timely and efficient manner and with a demonstrated commitment to first contact resolution and overall customer satisfaction.
• Respond to, track, report on, and highlight the support issues encountered.
• Build customer loyalty and retention through responsive, engaging communication.

Qualifications and attributes

• You have a proven track record as a top performer, either in a customer support or another customer-facing role that required attention to detail and strong communications skills.
• You think parenthood and early childhood are really inspiring things to work on and you have deep empathy for parents.
• You build rapport easily. You are an organized communicator with a naturally warm tone. Your written, verbal and listening skills are strong, and you bring intention and meaning to each interaction.
• You get the Lovevery brand and can represent it authentically.
• You have a genuine servant’s heart and will do whatever it takes to ensure a good customer experience.
• You are not flustered easily and can solve multiple problems in parallel quickly and flawlessly.
• You are fastidious to a fault. You set high standards for yourself and meet them. You take pride in being a responsive and thoughtful person.
• You are a team player with a strong, positive attitude, ready to collaborate to deliver amazing customer support.
• You are discreet and careful with customer and confidential information.
• A Bachelor’s degree is preferred.

Our Benefits Include:

• Competitive salary, benefits, and stock options package
• The usual paid holidays and a few extras (ex. Election Day)
• Paid maternity or paternity leave
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
• Free/discounted Lovevery products
• Innovative, fast-paced and team-based culture

Title: Call Center – Patient Service Representative

Location: United States- Remote – Full-Time

The Patient Service Representative (PSR) will be the first point-of-contact for BMC patients. They are responsible for answering inbound calls, emails and on-line appointments, for various BMC’s Practices, including, Primary Care, Medical Specialties, Family Medicine and other Practices within BMC. The PSR will handle all patient inquiries, including, but not limited to scheduling and/or rescheduling appointments, conducting follow up calls with patients, resolving patient questions/concerns regarding medication refills, insurance verifications and other activities to satisfactorily resolve patient requests. They will document patient information in the appropriate hospital systems as required by the Practice Guidelines.

The Patient Services Rep will be responsible for handling inbound and outbound communications for BMC’s Primary Care Practice. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management. They will document and relay patient information to the Practices as required by the Practice’s Guidelines.

ESSENTIAL RESPONSIBILITIES / DUTIES:

The Patient Services Rep is intended to extend the capabilities of the Practice by working as a partner to the Practice Team and supporting the major work flows in the Practice. Duties include:

Essential Responsibilities:

• The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.
• Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills.
• Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation.
• Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment.
• Provides accurate and detailed information and updates patients’ records, using the various management information systems used at BMC: Logician, EWS, SDK and others.
• Sends detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging.
• The conclusion of the pre-visit prep process is the production of a traveler document that will accompany the patient during their visit with the physician. The traveler will summarize the information collected during the pre-visit process, along with all information from the patient record, to help guide the physician in their care planning activities.
• Follows up with the Patient after a visit to confirm understanding and compliance with the care plan developed by the Physician (care plan management). Assists patient with completing authorizations, managing and coordinating referrals and assisting with prescription refills.
• Processes referral and works with insurance companies to initiate and follow-through on all required prior authorizations for care.
• Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care.
• Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient
• Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, or other relevant training sessions, as directed by manager.
• Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.
• Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience.

General Duties and Standards

• Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc
• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided.
• Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals.
• Follows established hospital infection control and safety procedures.
• Other duties as needed.

EDUCATION:

A minimum of a High School diploma/GED is required. Training as a Medical Assistant, Pharmacy Technician, or other relevant healthcare background, training and/or experience that will be provide the ability to understand and be fluent in medical terminology is also required.

Experience in the medical field or as a call center or customer service agent is preferred.

Experience should be equivalent to one of the following:

KNOWLEDGE AND SKILLS:

• Familiarity with medical terminology and be able explain healthcare issues to patients with empathy and concern
• Ability to empathize with and coach the patient in navigating the healthcare system
• Effective interpersonal skills to with a erse group of professional and personalities in a team environment
• Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications
• Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.
• Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and document work in a professional and efficient manner
• Have strong interpersonal skills and be able to work well in a team environment.

Uphold is looking to hire a Senior Customer Support Analyst to join their team. This is a full-time position that can be done remotely anywhere in Portugal.

Are you looking for opportunities to work for a rapidly growing company with room for advancement? Support Services Group builds careers! Our company has grown over 400% in the last 12 months! So, there is a ton of room for growth and opportunity. Interested in a leadership opportunity? At Support Services Group, 95% of leadership are hired from within.

Do you enjoy having conversations with interesting new people? Do you have a passion for supporting customers in their time of need?

Support Services Group is hiring Customer Service Representatives Bilingual to join our team!! We employ hard-working, action-oriented team members and are continually looking to recruit exceptional talent. Our company continues to grow because of our dedication to providing the best customer care in the industry.

About the Position

The Customer Service Representative position will encompass:

• You should speak English & Spanish.
• Answering phones and helping customers with billing, technical and service questions.
• Address customer issues and resolve them in a timely and efficient manner.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow communication procedures, guidelines, and policies
• Provide accurate, valid, and complete information by using the right methods/tools
• We provide you with 4 weeks of paid training to teach you all about our products and services.

Compensation Details

• Earn $13.00- $15.00/hr.
• Training Completion Bonus $300

What We Offer

• Health, dental, and vision insurance after 90 days
• Paid Holidays
• Accrue paid time off
• Work with a supportive team committed to helping you feel comfortable and successful
• Paid Training

The Ideal Candidate Should:

Have a minimum of 1-year prior customer care experience

Have a minimum education of a high school diploma and be comfortable with computers

Strong in both verbal and written communications and the ability to multi-task easily

Typing 35+ WPM with the ability to quickly learn new software

We're excited for you to join our team! Looking forward to meeting you!

Customer Support Specialist

REMOTE

Portland, Oregon, United States

InfoTrack US, Operations

Full time

Description

InfoTrack is committed to hiring the best talent anywhere in the United States. Unless the job requires presence in an office, new and existing employees can choose to work entirely from home or all or part of the time from an office (in NYC, Chicago, Denver, or the Bay Area). We interview and onboard virtually.

About the role

You are reliable, learn quickly, and can multitask. You enjoy helping people and are graceful under pressure. You want to be part of a team that is challenged daily. Your communication, both written and oral, are well above average. You are coachable and look for ways to improve yourself, your team, and your company. You understand that the key to taking care of customers is being empathetic and having active listening skills. This position reports to the Director of Customer Support.

This is a full-time, competitively hourly role.

About InfoTrack

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We’re global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That’s why we’re passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you’re smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

Responsibilities

• Assist customers in resolving issues on the phone, over email and via chat
• Maintain accurate, detailed, and concise customer contact records
• Forward appropriate issues to cross-functional departments for action and follow up with the customer
• Be accountable for your own learning and contribute to the gathering of information for the department

Requirements

• Ability to work between the hours of 8am to 5pm, Pacific Time
• You are passionate about technology and for helping others to understand and use it
• Excellent communication ability. You need to be able to write well and be articulate on the phone
• 2+ years of customer call center support (Phone, email, and chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is a plus)
• Computer savvy—we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should ideally be comfortable using Microsoft Office products, like Word and PowerPoint
• Prior experience using a CRM, such as Salesforce or Zendesk, is a plus
• Our customers are law firms and legal professionals, so prior familiarity with the legal services industry would be an advantage
• Must reside in the PST time zone of the United States

Benefits

Whether you choose to work in an office or remotely, we strive to ensure that you have the resources and training that you need to successfully collaborate and succeed. At InfoTrack, we’re committed to a workplace where everyone feels comfortable to do their best work and, yes, have fun!

We offer

• Flexibility. Work from home, an office, or a mixture of the two—wherever you’re happiest and able to do your best work.
• Excellent health, dental, and vision plans, 401k match, 20 days of paid time off, plus more competitive benefits.
• Work with a knowledgeable, high-achieving, experienced, and fun team.
• Be part of a culture obsessive about learning, development, and career growth.
• Learn more about life at InfoTrack on our website.

InfoTrack is certified as a Great Place to Work®

Additional Information

Because we firmly believe that a ersity of experience and perspectives brings strength to our company we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Any information that you share with us will be kept confidential and is subject to our privacy policy.

Additional Information

Because we firmly believe that a ersity of experience and perspectives brings strength to our company we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Any information that you share with us will be kept confidential and is subject to our privacy policy.

• Maintain a positive, empathetic, professional attitude towards customers at all times

• Communicate with customer and partners through various channels

• Entering customer data between the partner system and the customer’s account

• Keeping records of customer interactions, comments, and complaints

• Ensure customer satisfaction

• Interacting with and handling customer queries & complaints in a timely manner

• Assist in reducing customer cycle times where able

• Take a high volume of requests from customers, business partners, leadership and inter-departmental peers

• Strong phone handling skills and active listening

• Strong customer facing and communication skills

• Organized with attention to detail

• Ability to multitask, prioritize and manage time effectively

• Proven customer support experience and obsession

• Demonstrated ability to thrive in a high-growth environment

• 2+ years of experience in customer service and support

• 1+ years of customer success or Account Management experience

• Solar experience is a big plus!

Enrollment Operations Manager

Remote

Virta Health is on a mission to transform diabetes care and reverse the type 2 diabetes epidemic. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes. Virta is changing this by helping people reverse type 2 diabetes through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and live diabetes-free. Join us on our mission to reverse diabetes in 100M people by 2025.

Enrollment Advisors at Virta work with prospective patients to help them take their first steps towards reversing metabolic disease using our high quality remote care, personalized nutrition, and lifestyle recommendations.

As an Enrollment Operations Manager, you are responsible for managing a team of EAs that are supporting our prospective patients. You’ll do things like:

• Lead a team of enrollment advisors to positively impact our #1 company KPI – Activation (simply put – what % of eligible folks we get signed up for treatment)
• Deeply understand our applicants and how Virta works, taking a “patient-centered” approach to improve our enrollment processes
• Identify opportunities to improve applicant experience and conversion rate; proactively suggesting and implementing solutions to roadblocks or frictions
• Leverage comfort and skill with data to unlock insights related to teammate, customer, and product performance

Responsibilities

• Own the performance, outcomes, and satisfaction of a team or teams of enrollment advisors, who positively impact Activation results by engaging with applicants when and however it suits them
• Work cross functionally with our Product teams to understand & drive insights about applicant behavior that help us scale our impact
• Manage capacity of your team and be able to flex to meet demand
• Effectively prioritize near term outcomes and build for long term scale
• Recruit, hire and onboard new teammates efficiently and effectively, maintaining a high standard of team performance

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

Understand the Applicant

• How do applicants experience Virta while submitting an application? What role do enrollment advisors (focused on intake call and/or support) play in the journey, and how can we improve the human touchpoints?
• When do applicants become discouraged within the process and how can we improve those experiences?
• How do choices made during the application and/or enrollment processes impact key Patient metrics down the road, such as starting dietary changes and 6mo retention?

Understand the Enrollment Advisor

• What makes an effective enrollment advisor? How do we coach the whole team up to the level of our top performers?
• What motivates our teammates and how do we make sure everyone is motivated towards excellence in the job while maintaining satisfaction?
• How do we effectively leverage incentive compensation to reinforce the performance of teammates to achieve our Activation goals and any other relevant company KPI?

Understand the Business

• What are our B2B customers looking for when it comes to Activation?
• How does our work ladder up to company-wide KPIs?
• What other groups depend on our results, and how can we better collaborate with them to win together?

Lead the team

• Understand your teammates’ professional motivations, performance strengths and opportunity areas, and work effectively with them to drive performance

Must-Haves

• 3+ years of experience managing teams of at least 7 people (12+ preferred)
• Demonstrated ability to think critically and use data to glean insights about team and business performance
• Ability to empathize with applicants and engage directly on occasion (i.e. when covering for a team member or following up with an applicant)
• Demonstrated ability leading through change in a fast-growing company (>100% YoY)
• Experience leveraging technology to solve operational problems and build scale while maintaining and emphasizing the strengths of human operators
• Strong and effective communication skills, with the ability to quickly understand complex issues and problem solve cross-functionally
• Attention to detail, especially related to managing personnel and workflows
• Experience managing teammates in customer-facing roles, including part time & full time employees (inside sales experience nice-to-have)

Nice to haves:

• Experience with outbound call center management, preferably in digital health
• Experience in sales, advisor/coach, or customer service roles in digital health

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally
• You have a strong sense of ownership and take initiative while empowering others to do the same
• You prioritize positive impact over busy work
• You have no ego and understand that everyone has something to bring to the table regardless of experience
• You appreciate transparency and promote trust and empowerment through open access of information
• You are evidence-based and prioritize data and science over seniority or dogma
• You take risks and rapidly iterate

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta’s security and privacy procedures to ensure our patients’ information remains strictly confidential. Security and privacy training will be provided.

For this role the compensation range for candidates in Colorado is $67,575 – $77,711; information about Virta’s benefits is on our careers page at: https://www.virtahealth.com/careers.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. Virta has a location based compensation structure; there may be a different range for candidates in other locations.

We're looking for a Client Success Director located in Poland for one of our long-standing customers, who operate in a data-driven business and is expanding its operations in the EU market.

We're looking for people who enjoy creating new markets & new possibilities, love opening new doors, and are interested in supporting data-driven business decisions.

• Creatively translate Customer goals and priorities, company experience and capabilities into deals.
• Create and execute Account Management Plan that encompasses our position, direction, and strategic way forward with Customers.
• Proactively seeks for new stakeholders and departments to start cooperation with on Account.
• Performs Pitch of Lingaro value proposition across enterprise accounts to generate new demand for Lingaro services.
• Leverage the Delivery team's presence on Account to harvest up-sell opportunities, change requests and work extensions.
• Builds tactical partnerships with vendors and other eco-system players to strengthen Lingaro position on Account.
• Qualifying leads and opportunities according to our Account strategy and strengths.
• Reaching beyond the Account Team at Lingaro to bring new ideas and capabilities on board.

Additional information

• Experience selling IT services and custom solutions in enterprise customer environments (IT and Business). 
• Fluency in modern IT and business trends. Ability to elaborate on how AI, BI, and digitalization will influence businesses and consumers. 
• Understanding of Business Intelligence/Data Analytic, Enterprise IT ecosystem. 
• Experience with international enterprise corporate customers.
• Excellent communication skills and customer understanding. 
• Fluency in English, written and spoken.
• Ability to adapt to multiple communication styles as required by the audience and situational context. 
• Ability to explain the business value of technology application.

The client is a professional services company specializing in analytics, artificial intelligence, and e-commerce. They drive digital innovation and digitally-enabled operations for Fortune Global 500 enterprises. They are a fast-growing team with the can-do culture of a successful startup and the reliable, global delivery capabilities that leading organizations demand of their technology partners. Currently, our client employs over 900 people in five locations worldwide.

Our client is happy to offer:

• 20 000 - 30 000 PLN monthly base plus 20% - 30% bonus
• Stable employment. On the market since 2008, 1400+ talents are currently on board in 7 global sites.
• “Office as an option” model. You can choose to work remotely or in the office. 
• Flexibility regarding working hours and your preferred form of contract.
• Comprehensive online onboarding program with a “Buddy” from day 1.   
• Cooperation with top-tier engineers and experts. 
• Unlimited access to the Udemy learning platform from day 1.
• Certificate training programs. Lingarians earn 500+ technology certificates yearly. 
• Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
• Grow as we grow as a company. 76% of our managers are internal promotions.
• A erse, inclusive, and values-driven community.   
• Autonomy to choose the way you work. We trust your ideas. 
• Create our community together. Refer your friends to receive bonuses.
• Activities to support your well-being and health.
• Plenty of opportunities to donate to charities and support the environment.
• Modern office equipment. Purchased for you or available to borrow, depending on your location. 

States DAO is a decentralized human capital that invests in human potential through learn-to-earn education, grant, and investment DAO.

States DAO is where fellows learn together with like-minded peers, find the right mentor who can guide their journey, and become part of a team to work on web3 projects. When fellows acquire a set of specific knowledge and skills, they are given tokens to validate their qualifications for project participation. Based on bounty programs, fellows are rewarded for their contribution to the project, mentors earn incentives for fellows' achievements, and the project hosts can recruit the best talent to complete the project.

• States DAO Website
• States DAO Twitter
• States DAO Discord

• Create a DAO for web3 professionals at the intersection of work and learning in collaboration with engineers, designers, business developers, and marketers from across the organization
• Get comprehensive exposure to the latest blockchain-based technologies (web3, DAO, NFT, DeFi, Metaverse) and implement your idea into practice on a daily basis
• Collaborate with crypto gurus at corporates, start-ups, global venture capitals, peers with project/investment portfolios in NEAR, Klaytn, Terra, CryptoPunks, BAYC, etc., and a tech professional network of over 3,000+ people

• Manage and monitor multiple channels including Wiki, Discord, Tweeter, Medium, etc. providing engaging contents and responding to comments & queries in timely manner
• Organize and actively participate in events to build and boost States DAO community
• Create educational content to improve onboarding and understanding of States DAO
• Track and interpret relevant community metrics (community engagement metrics)
• Moderate online and offline conversations with our community with great ‘people' skills

• Tech-savvy professional, experienced in social media, PR, and promotional events with 1+ year of experience launching community initiatives (preferably in the crypto/web3 field)
• Actively participating in (or eager to) communities, networks, and services in the blockchain field
• Exceptional oral and written communication skills to develop engaging content

Please check below and let us know how much you're interested and enthusiastic!

If you're interested, please send us your 1) resume, 2) blockchain wallet address, 3) answers to all of 3 questions below

1. Which blockchain-based project has the most attractive token structure/economy? and why?
2. (A) Explain the background and reasons for the growth of NEAR's ecosystem. (B) Select ONE project developed on the NEAR blockchain, and describe the pros and cons of the selected project based on the interview you conducted yourself.
3. Please explain how you'd maximize the growth of the States DAO if you were in charge. (You can use fungible tokens, NFTs, and more)

Required skills:

- 3+ years of relevant experience in Marketing

- Previous experience in the crypto/blockchain is a must

- Expertise in content marketing and content management

- Insightful/successful cases from previous experience are needed to prove the experience and expertise

- Excellent written, verbal and interpersonal communication skills

- English — at least upper-intermediate.

- Ability to work in a fast-moving, multitasking environment while maintaining accuracy and attention to detail;

Responsibilities:

- Maintenance, promotion and development of projects accounts on social networks - Twitter, Telegram and others

- Development and implementation of social media marketing strategies and related marketing activities 

- Be an advocate for the product vision;

- Research and collaboration with crypto influencers and media

- Budgeting, setting and monitoring the implementation of key KPIs and OKRs

- Marketing research, competitive analysis

- Content management

- Development and implementation of retention methods, involvement of the audience activity in social networks

- Assistance and implementation of any marketing tasks

What we offer:

- Optionally work from the office in Tallinn or remotely

- Inspiring leadership and knowledgeable, creative, genuinely kind colleagues

- Flexible schedule

- Paid annual leave, paid sick leave

- Competitive salary offers based on your skills

We're looking to bring a new person onboard our Help & Support team. You'll become an expert in all areas of our flagship product Dradis Professional. If you know where the name Dradis comes from, this *may* just be the perfect job for you!

The bread and butter of the position involves:

• Troubleshooting technical issues in Dradis and helping our developers diagnose bugs.
• Acting as the bridge between our users and the product team. As someone on the front line, your understanding of the product and our users is incredibly valuable. You'll regularly chat with the both to make sure we're getting things right.
• Enhancing and growing our online documentation tools.

Customer success is a big part of the role. You'll work one-on-one with customers, helping them to get the most out of Dradis. You won't be shy to jump on a live screen-sharing session, or to schedule meetings to talk about unique use cases.

Other areas you'll be dealing with:

• Techie stuff: when people report bugs or are having trouble using Dradis, you'll help them troubleshoot and re-create bugs for our development team.
• Taking care of people stuff: when people just want to chat or have a social media question, you'll respond.
• Screen-share stuff: youwe don't like to keep our users waiting. If regular support channels like email or Slack don't cut it, you may jump on a quick screenshare to help.

This is a full-time position with an immediate start date to work 100% remotely. You'll be taking care of our customers and community for about 40 hours per week – Monday through Friday having a flexible schedule with reasonable overlap with normal EU business hours

You speak technology as a first language and are great at teaching yourself new software and web applications. You are not afraid of the source code, and have some rudimentary knowledge of Ruby (or some other programming language) and are not afraid to use it!

Ideally you've held a remote position before, or you've held a similar technical support role in a traditional organisation but now are looking to improve your work-life balance.

You're comfortable communicating with others verbally and in writing. You will be regularly contacting clients via email and dealing with the rest of the team to squash bugs and solve user problems. You can de-escalate a tense situation with ease and you can slip the word "cylon" somewhere in your application.

You're passionate about support. You're in it for the long haul, and you've been doing it for a while. This isn't your first rodeo, nor is it a stepping stone. We're looking for someone with experience and a serious knack for helping others.

• Work anywhere – Work from anywhere, provided you have reasonable overlap with the team (roughly within European business hours).
• Flexible vacation – Take time off when you need it, we trust you. Minimum 4 weeks per year.
• No external pressures - Our users are king and we do what's best for them. We're self-funded, and don't have any investors, so we can make the right decision for our users without worrying about artificial deadlines or financial targets.
• Autonomy – You will be given a lot of freedom to do what you think is right, without needing to explain every decision.
• Meaningful work – You will take initiative and ownership to see things through to completion. We won't micro-manage you and your work will be measured by your results.

Title: Customer Contact Center Representative

What will you do:

Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a). Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries. Don’t know anything about retirement? We’ll teach you everything you’ll need to know.

How we help you achieve this:

• Up to eight weeks of Paid Training preparing you to be successful in your job. Learning about Retirement Products (401(k), 403(b), 457, 401(a)) a foundation for career growth
• Monthly 1:1 coaching sessions with your manager and team lead, team huddles and time at the start of your shift to prep for the day
• Learning and development opportunities through continuous training and investments in YOU. Grow and advance your career at Voya through intentional career paths as part of our Destination You career path program

What will your day look like:

• Communicates effectively and confidently with all clients to make their financial lives better. Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments.
• Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals
• You will bring your authentic self to work
• Strive for first call resolution, and take true ownership of customer needs and issues
• Asking as many questions as you need to understanding the customers’ needs and priorities, and problem-solving in a metric driven environment
• Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues
• See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes. Your voice matters at Voya.
• Amazing team-player attitude with a commitment to excellent attendance and quality work. We love to see you at work and miss when you are not there

Knowledge and Experience:

• College Degree and 1+ year of customer service experience
• Or, in lieu of degree, 3+ years customer service experience
• Experience in the Financial Service industry is a bonus but not required
• Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle objections as they come up
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred
• Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment
• Availability to work any shift within the Monday through Friday operating hours of 7:30am 10pm
• Bi-Lingual opportunities, with a $3,000 pay differential. Let us know if you are Bi-Lingual.

What we offer you:

• At Voya, we pay competitive base salaries based on experience and reward performance with a monthly incentive program
• Bi-Lingual opportunities, with a pay differential, are available upon the completion and passing of an assessment
• Generous paid time off upon hire. 20 days PTO, 9 paid holidays, choose your own Diversity Day and 40 hours of paid volunteer time off
• Health, dental, vision and life insurance
• Retirement savings- 401(k) Matching and Pension Plan
• Paid Training, and Full Benefits with no waiting period; Monday Friday Only, Referral bonuses, Performance Incentives
• Employee-led Councils (ELCs). We have eleven ELCs that play an important role in welcoming and educating our workforce as well as being a vital resource to help advance the business. The ELCs frequently co-sponsor ersity-related educational events across our system in conjunction with the Office of Diversity, Equity and Inclusion.

Please Note: This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. The inidual must be available to work Eastern Standard Time hours as business requires.

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

Voya is required by Colorado and New York City law to include the salary range for this role when it can be performed by a Colorado or New York City resident.

The below base salary range reflects the expected hiring ranges for this position in the location listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

CO/NYC Base Salary: $41,600/yr ($20/hr)

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time 40 hours per calendar year

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You’ll Do

We are looking for a Channel Partner Success Manager to join our Partner Success Team. The ideal candidate will have a passion for building strong relationships with channel partners and has experience driving growth, engagement, and customer satisfaction. An ideal candidate can work and thrive in a fast-paced, customer centric and sales focused entrepreneurial environment. You are a Success Manager for our Channel Partners. You’ll have responsibility to service and grow some really large partners and some smaller Partners.

The goal is to ensure our Partners stick on the platform and sell more seats. You will also be responsible to renew Partners and help us expand Partner accounts through sales enablement, adding on new features, pricing package upsells, etc.

Responsibilities

• Owning the ongoing nurturing efforts so our Channel Partners, in a wide range of industries, can successfully introduce our Birdeye programs to their clients
• Partnering and supporting Channel Sales in developing, maintaining, and deepening relationships with Channel Partners and their clients
• Communicating with and answering questions from Channel Partners to help them understand the program, use cases, and technology platforms
• Marketing and other outreach to Channel partners including newsletters, phone calls
• Managing the distribution of collateral and marketing materials to the Channel
• Maintaining CRM and other internal systems
• Developing and interpreting reports on Channel Partner engagement
• Making recommendations and testing future engagement strategies
• Logistical support for Channel Partners
• Technical integrations support; API, SFTP, CRM automation, etc.
• Being the front-line for soliciting feedback from Channel Partners so we can find new and better ways to help our Channel Partners succeed
• Produce weekly and month-end performance reports, and ad hoc analyses as required
• Create engaging content that represents our brand in collaboration with other departments
• Work with internal and external teams to address data quality issues.
• Work closely with third party account managers to ensure KPI goals are aligned
• Monitor daily, weekly and monthly performance across accounts

Requirements

• Bachelor’s degree
• Digital marketing experience and vertical knowledge of various industries
• 2-3 years of customer success or channel partner management experience
• Strong attention to detail
• Highly proficient in driving upsells and cross-sells
• Self-starter with experience working in smaller teams and taking initiative on new projects
• Experience using a CRM (SFDC) is a plus but not required
• Strong analytical skills and outstanding attention to detail
• Solid understanding of performance marketing, conversion, online customer acquisition and return goals
• Ability to flourish in an extremely fast-paced, high-growth environment with minimal direction

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in ersity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

Benefits

• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!

BitGo is looking to hire a Technical Support Manager (APAC) to join their team. This is a full-time position that can be done remotely anywhere in India.

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You’ll Do

Birdeye is looking for an experienced Commercial Customer Success Manager to manage and grow our commercial client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and customer experience needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each – this includes account onboarding, training, management, retention, renewal and expansion.

You possess high positive energy and love to work with customers and make them successful. You are an expert in CX and possess strong verbal and written communication skills. You are comfortable presenting and strategizing with C-Suite. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer’s overall experience with Birdeye. We’ll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye!

Requirements

• Bachelor’s degree in marketing, business, engineering, science, mathematics, technology or equivalent experience
• 3+ years experience in professional services or B2B account management, preferably in SaaS
• Technical experience or aptitude in working with SaaS platform configuration and troubleshooting, including APIs
• Knowledge of NPS/CSAT
• Highly proficient in managing relationships at the C level
• Up-sell and value-selling experience
• Proven ability in organization, project management, time management, and communication skills
• Knowledge of CX/SEM/SEO/advertising/social media
• Experience with online subscription / SaaS products is a must
• Strategically driven; strong presentation skills required to deliver impactful QBRs
• Ability to quickly grasp and succinctly explain technological and business concepts
• Proven track record in managing enterprise customer relationships and delivering results
• Ability to stay calm and manage clients even under adverse conditions
• Diligence and organization in follow-up processes – document all calls/customer interactions in CRM

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in ersity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

Benefits

• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!

About

Founded by the creators of Fortmatic, Magic is a Web3 infrastructure company that empowers developers to create seamless and secure user onboarding experiences, abstracting away the complexities of blockchain technology. We are backed by top investors such as Tiger Global, Lightspeed Ventures, SV Angel, Social Capital, Northzone, Placeholder, Naval Ravikant, Alexis Ohanian, and Balaji Srinivasan.

To date, Magic has enabled more than 91,000 developers and enterprises to onboard over 10 million users to the Web3 ecosystem — and we continue to grow rapidly. We are trusted by leading NFT marketplaces such as Immutable, Niftys, OpenSea, Decentraland and major enterprise Web2 companies alike.

If you are excited to make Web3 accessible and help onboard the next billion users, let’s chat!

The Role

Magic is hiring its first Customer Success Manager. This is a unique opportunity to build a best in class post-sale function for a startup experiencing sudden, rapid growth in enterprise sales. You will act as a trusted advisor to our customers, fostering a deep understanding of their business and their needs, while maximizing the value they get from Magic. You will be the customer’s internal advocate, helping ensure an excellent Magic experience, ensuring successful launches while gathering feedback on ways that Magic can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.

Responsibilities

• Lead customer onboarding, launches, retention, and growth, partnering closely with the Sales, Customer Success Engineering, and Product teams.
• Stay up-to-date on the latest successes and failures of large companies executing Web3 strategies so you can guide customers to success.
• Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team.
• Work with Product Marketing to evangelize customer success stories.
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
• Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

Who you are

• You’re excited about how Web3 can change the Web and world at large and want to see how the world’s biggest brands will pioneer paths forward.
• You’re excited to be the first in the CSM function and lay the foundation for all who follow.
• 2+ years of experience in a client-facing roles, such as customer success, sales, and/or partnership management.
• Experience at a software company with a technical product and customers.
• Experience planning customer roadmaps, QBRs and account plans
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing large, complex projects and/or programs
• Experience handling difficult customers or situations and can demonstrate resolutions
• Willingness to tackle things on your own
• Ability to gain a strong understanding of our business and products, and an ability to research/self-start
• The motivation and flexibility to work well in a high-growth environment where things change quickly

Benefits

• Fully remote team and flexible working hours
• Competitive salary and stock options
• Unlimited paid time off
• Platinum-level Health, Vision, and Dental insurance – Magic covers 99%
• 401(k) program
• Top of the line equipment
• $300 monthly budget for home office needs and professional development
• Annual team meetups

At Magic, we believe building a team full of erse perspectives and experiences is vital to success. We strongly encourage anyone who has been historically under-represented in tech to apply for this role. Magic does not discriminate on the basis of gender, sexual orientation, race, religion, citizenship status, age or physical ability. Empathy, authenticity, and inclusivity are at the core of all we do.

Okta is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in Canada.

Okta - The identity company that stands for trust.

The Company:

WorkStep is the leading software provider of workforce retention and hiring solutions for the supply chain industry. We’re a Series B startup (backed by leading investors) who is disrupting the industry and changing the way companies have traditionally hired and retained their frontline supply chain workers.

Our mission is simple: to make the supply chain a better place to work. How? By helping companies within e-commerce, manufacturing, retail, transportation, and logistics make better-fit hires and improve their frontline workforce satisfaction and retention.

The Role:

We are looking to expand our Customer Success team with an Enterprise Customer Success Manager for our RETAIN account base. You will have a fantastic opportunity to join a fast-paced startup that is helping to solve some of the biggest challenges for the supply chain industrial workforce.

• Build and nurture strong Enterprise relationships among new and existing high-value customers
• Lead QBRs to align success metrics, show client value and identify opportunities for growth within account base
• Lead new enterprise Implementation and Onboarding (including product training and office hours) with multiple account stakeholders
• Analyze retention datasets, develop insights and present findings regularly to key account stakeholders and end users
• Drive increased user engagement and product adoption
• Advise around best practices and solutions to ensure customers are getting the most value out of WorkStep RETAIN
• Develop deep product and industry knowledge
• Share learnings internally around customer needs and challenges with the broader team to drive product and business decisions

Requirements

• At least 4 years of experience in a Customer Success with Client Services experience preferred
• Experience managing enterprise level accounts at a B2B SaaS company
• Experience preparing and delivering data-centric presentations to key account stakeholders
• Persuasive storyteller able to engage and educate an audience on the value of WorkStep
• Intellectual curiosity and genuine customer empathy
• Team player with a competitive edge
• Experience with: G-Suite, Salesforce, Chili Piper and Outreach
• Comfortable in a smaller rapidly evolving early-stage start-up environment working remotely
• Passion for the WorkStep mission & a desire to build partnerships that will last for decades!

Preferred experience:

• Previous experience in rapidly growing startup environment
• Understanding of stakeholder concerns in HR Recruitment and Retention

Benefits

WorkStep is a fully remote company, meaning our team can work from where it suits them—whether that's East Coast or West Coast, in the mountains, or at the beach. We're a collaborative bunch who are focused on helping our customers succeed and deliver results, FAST. But we also know how to have fun and enjoy each other's company. Our benefits include:

• Remote working environment
• Flexible PTO
• Top-notch technology
• Annual team building on-sites (when safe to resume)
• Workspace, wellness, and professional development stipends
• Internet and phone reimbursement
• Competitive company-sponsored health, vision, and dental benefits package
• Opportunity to join a passionate, motivated, and fun team at an early stage to help shape and execute on our mission

WorkStep is an EEO employer. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or protected veteran status. We are committed to building a safe, inclusive environment for people of all backgrounds.

Data Council is hiring a Community Manager to assist with network & community building across our fast-growing platform. 

Data technologies are rapidly changing the world and since 2013 Data Council has been building the largest global technical community at the epicenter of the hottest technical advancements in data engineering & infrastructure, analytics, machine learning and artificial intelligence. These technologies are literally transforming industries while simultaneously creating new opportunities and defining our future.

We are a community first organization - based on our immensely popular conference series, we provide the natural platform for practitioners to share technical insights, for technical founders to find early design partners & customers, and for growing companies to hire technical talent. Data Council has established itself as the premier place to network with the best and brightest in data. 

In addition, we have recently launched our venture fund, the Data Community Fund, and are expanding the Data Council platform to discover and support engineer-founders in building early-stage B2B data companies.

The Role

The Community Manager is responsible to scale and execute our platform strategy amongst our global community. They are our ambassador to the broader data community and will focus on raising brand awareness for Data Council and growing our audience of data-oriented technical professionals and founders. This includes coordinating & managing events, content creation, making connections across the Data Council network and our investment portfolio and generally being the center of all our community relationships, programs and partnerships.

There is a considerable amount of growth available in this role and the ideal profile combination we're looking for is part developer evangelist, part community wrangler and part data geek all rolled into one.

About You

• Have 3+ years experience in a related role for a data or devtools company (community, devrel, marketing, engineering, founder, etc.)
• Think of yourself as a “data geek” - passionate about data technologies, machine learning, AI and the positive impact they can have on our world
• Love to connect technical people with each other
• Have previous experience coordinating events like meetups & conferences
• Possess experience with high-quality technical content creation (newsletters, podcasts, talks, etc.)
• Monitor and execute social media & email campaigns to engage with the community, promote Data Council content and grow the network
• Must have previous startup experience
• Ideally, you are located in the San Francisco Bay Area 
• Bonus points for writing code

Our Team & Approach

Our team is fully distributed and embraces the remote work lifestyle. You'll have the freedom to work from your desired location while staying connected with the team and portfolio companies via Data Council, our portfolio events series, and by building out our community in the U.S. and Europe. 

This is a unique opportunity to join an inspired team that's at the center of the global data community!

Spectrum.Life supports 1,250+ companies in their health and wellness strategies. We support Employers, Universities and Insurers in looking after the mental health and wellbeing needs of over 1,000,000 users.

We are a healthcare company first. We focus on clinical efficacy and outcomes as our prime responsibility. We do this by providing or enabling best-in-class services, delivered by fully accredited, experienced professionals through our in-house built technology.

Our mission is to build a team to enhance and deliver our digital and onsite wellness to companies and employees around the world.

ROLE BRIEF

We are looking for an inidual that is organised, proactive, reliable and experienced in delivering an exceptional standard of administration.

RESPONSIBILITIES:

• Working closely with the EAP clinical team to serve and support clients using the Employee Assistance Programme (EAP)
• Optimising referrals for counselling by selecting most appropriate counsellor for client with reference to internal availability, location, cost etc
• Managing the referral's cases until close
• Making and managing to close referrals to relevant external specialist providers for clients
• Responsibility for client satisfaction reviews.
• Responsible for CRM system administration, including keeping information up to date and relevant
• Extracting and compiling reports for the business and our clients as and when needed
• Managing and supporting around service provider network
• Management of group email inboxes
• Ensure that the administration delivery is aligned to the contractual obligations
• Any other reasonable requests by management
• General administration duties as required
• Supporting the other wellness isions as and when required
• Passionate about helping others
• Excellent customer service skills with strong written and verbal communication skills
• Ability to cope with a high volume of incoming calls and chats.
• Works well under pressure
• Enjoys working to targets around call volumes and call quality
• Strong IT skills. Experience in working with case management systems is advantageous.
• Empathetic and able to support clients who may be in distress and the ability to triage crisis situations to our clinical team
• Ambitious, results-oriented, good-natured and dedicated to providing a meaningful customer experience
• Driven to achieve performance success and enjoy working in a fast-paced environment
• Need to work for a successful organisation that cares about your growth and promotes from within
• Ability to cope well with and embrace change.

REQUIREMENTS:

• Computing skills required: Microsoft Word, Excel, Outlook and ability to use a number of software packages and systems
• Excellent organisation and communication skills
• Flexibility in approach to work
• The ability to prioritise and multitask
• A bachelor's degree, college diploma or equivalent post-secondary education in a subject such as Psychology, counselling, or psychotherapy.
• The flexibility to work varying shifts which will include evenings and weekends.
• Previous experience in dealing with distressed or vulnerable clients is an asset.
• Previous experience in working in a service centre / call centre environment.

DESIRABLE:

• At least two years' experience in an administration role
• Counselling back ground at any level – no accreditation necessary

WHAT ARE THE BENEFITS OF WORKING AT SPECTRUM.LIFE

• Full-time permanent contract
• Salary: £21600+10% bonus
• Extensive list of employee perks and benefits https://app.box.com/s/pmk6x6kl6tzpz4czaf0o7v0f94z59msl

For a full and comprehensive list of other roles available in Spectrum. Life, please do access this list by clicking on the following link: https://spectrumlife.breezy.hr/

We’re looking for an Integration Support Specialist to join Procore’s ERP organization. In this role, you’ll assist with our financial ERP integrations for some of the top construction accounting solutions.

As an Integration Support Specialist, you’ll partner with customers, other support teams, and developers to diagnose and resolve customer-reported issues. Use your problem-solving, creativity, empathy, and analytical skills to resolve complex technical problems. If you are independent yet collaborative—we’d love to hear from you!

This position reports to the Manager, ERP Support and can be based in our Austin, TX, Willmar, MN, Portland, OR, or Carpinteria, CA offices or remote from a US location. We’re looking for someone to join us immediately.

• Communicate status updates and documentation to our customers via phone, Zoom, email, and Procore’s ticketing system
• Troubleshoot integration connectors and other elements in the customer’s Windows environment or Procore’s internal microservices
• Serve as a customer advocate by proactively partnering with other teams to find solutions for our customers, including logging product defects to development and enhancement requests to product management
• Contribute to Procore’s internal knowledge base by authoring technical articles based on current problem/resolution work with our customers
• Update and improve existing content by identifying incorrect or outdated content

What we’re looking for:

• 2+ years in a technical support or customer-facing role; Bachelor’s degree is preferred or equivalent work experience
• Robust problem-solving, analytical, and technical troubleshooting skills
• Strong customer support and client relation skills
• Experience configuring permissions and services on Windows servers
• Familiar with the phases of the construction lifecycle, including accounting practices and project management
• Knowledge of accounting packages such as Sage 300 CRE, Quickbooks, Viewpoint Spectrum, Viewpoint Vista, Sage 100 Contractor is desirable
• Familiar with Postman/API platforms, JSON, and basic SQL queries are desirable

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a erse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

• Provide prompt responses to our users, provide simple directions to resolve issues or follow the escalation policy while ensuring we meet our clients SLAs

• Communicate with clients via different support channels (Email, Chat, Phone)

• Communicate with internal teams to replicate and troubleshoot bugs

• Complete essential follow-up documentation

• Create FAQs, user guides, how-to-videos, contribute to internal documentation

• Collect client feedback through client interactions, bug reports, and participate in product issue resolutions and product enhancement efforts

• Drive adoption of new products or features through facilitating user awareness of new features and functionalities

• Collaborate with other departments to improve our solutions by providing information regarding new features, customer inquiries or feedback gathering

• 1 year experience working in a professional environment

• Live in Canada and legally be able to work in Canada

• Have an appropriate space to work that is quiet with stable internet connection

• Ability to work 8 hour shifts Monday to Friday between 7am - 8pm EST

• Experience in a Customer Support role (bonus if it’s within a healthcare and/or SaaS environment)

• Experience working with Zendesk and/or Jira

• A commitment and interest in continuous learning and development (we want you to grow with us)

• Strong communication skills: excellent verbal and written communication skills required to communicate complex concepts, workflows, or features in a professional easy-to-understand way to our customers and communicate with your teammates and superior on ticket status or project status 

• Strong Interpersonal skills: ability to read tone and adjust communication style accordingly, possess a high level of patience, understanding and empathy

• Resourcefulness and a knack for tech: have an understanding of computer or information systems and an ability to find solutions even when there is no clear path

• Previous experience within a startup environment is an asset:  A willingness to be flexible and offer innovative approaches to new challenges

• Undergraduate or College degree

• Available to start as soon as possible, we are looking for someone to join our team shortly

• Interested in health care and how technology can be used to improve it

• A desire to contribute to the vision and the success of our product. We are small, so every voice is heard!

• Commitment to your development and growth through a professional development budget, in-house coaching, and mentorship

• Work remotely at a company that has been remote-first for years

• Work with a high-energy, fast-paced, and high-performing team

• Hourly Wage: $24 - 27/hour, commensurate with experience + benefits package

• Necessary equipment and tools to enable you to do your best work

• A challenging and fulfilling opportunity to make a tremendous impact on the vision and success of the company

An international team seeks an expert marketer with a wide skill set and strong motivation. Hal.xyz is making blockchains more accessible to developers and businesses. With over 15,000 users, dozens of collaborations including direct integrations with Snapshot, AAVE and Bancor, and a successful seed round from investors like Coinfund, Animoca Brands and Wintermute, our mission is to become an authority in the eyes of Web3 developers and brands. We seek an experienced, self-driven community marketing manager to help us grow, connect, and communicate with our audience. If you love blockchain technology, have a passion for communication, social media, and want to be a key player for business growth, we want to hear from you.

Your success will be measured by the holistic impact you bring to our presence on social media, website engagement, content impressions, community response, as well as your ability to own initiatives from start to finish.

Your Responsibilities

• Be the lead liaison between our audience and the business on social media
• You'll ideate and create campaigns that combine new content with social media outreach
• Rapidly identify the platforms that drive community growth and expand your efforts where we get traction
• Be the subject matter expert for driving organic growth on Twitter
• Writing newsletters, blogs, high-value social media posts, and more
• Work alongside a tight-knight, cross-functional team of designers, engineers, and sales
• Manage Influencers on platforms like YouTube, LinkedIn, or Twitter
• Comfortable assuming responsibility for initiatives beyond a job description
• Google Analytics campaign measurement
• Roll up your sleeves and take action to drive community growth

Qualifications

• You're a crypto native - you have a Metamask and are active in the space
• Strong understanding of the Web3 and DeFi space
• 3+ years of experience in Social Media, Content, or Community Marketing
• Flawless English writing skill with the ability to adapt messaging across platforms quickly
• Expert of Twitter, Reddit, LinkedIn - please tell us your strongest and weakest social platforms
• Critical-thinker who can solve problems independently

Nice to Haves

• 3+ years of experience in B2B SaaS marketing organization
• Bachelor's Degree in Writing, Marketing, Journalism, or Computer Science preferred
• Thrives in an asynchronous, distributed team 
• Located in North American Timezones
• Familiar with Google Analytics
• Familiar with Project Management styles like AGILE/SCRUM

Portfolio

• Along with your resume and cover letter, please submit a portfolio featuring 2-3 pieces of your strongest work whether it is content or social media.

What's in it for you

Our team is filled with passionate, intelligent people who are helping to grow the adoption of blockchain technology. You have the opportunity to join a rising star in an innovative industry and do your best work in a highly flexible, WFH environment. Our team is international and has company retreats twice a year where we spend time together and build the future of our collective vision.

Salary and Benefits

• As an early-stage startup, we hire on contract. The contract pay range is $75,000-$105,000 + up to 10% bonus based on performance.
• 25 days of PTO per year
• 2 Company retreats in a fun place
• 100% Remote
• Flexible working hours beyond daily sync times

About DAT

DAT is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 226 million freight posts in 2020, and a database of $126 billion of annual global shipment market transaction data. We have co-headquarters in Portland, OR and Denver, CO, and additional offices in MO, TX, and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is looking for a Customer Success Manager to join our outstanding Inside Sales team located in Beaverton, OR.

You’ll bring your background in the transportation industry, along with your experience in product training and customer communication skills to this critical role.

This is your opportunity to make a major contribution to customer success and retention with a SaaS company that has been at the forefront of freight analytics for over 43 years.

This fully remote, work from home opportunity, is open to applicants who are full time residents of the following states:

AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, ME, MI, MN, MT, MO, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

Candidate Profile

• Highly effective account manager who will build and maintain relationships with customers in a B2B environment.
• Deep understanding of the freight and logistics industry.
• Strategic thinker with demonstrated experience developing profitable relationships with customers.
• Detail oriented and adaptable multi-tasker who can manage multiple projects in a fast-paced environment.

What You’ll Do

• Deliver customer onboarding, product training, product support and proactive communication to DAT carrier customers.
• Manage accounts and keep customers abreast of new features and enhancements.
• Be the “voice of the customer” to Product Management, Sales and Product Support.
• Prospect by establishing rapport with customers to identify needs and opportunities.
• Exceed net revenue growth quota by upselling customers on additional service packages.
• Build comprehensive customer profiles, with details on scope, growth, targets, and measurements for success.
• Be your customers’ main point of contact at DAT.
• Leverage an in-depth knowledge of DAT products to communicate their value to customers.
• Manage a sales funnel using Salesforce CRM.

The Skills and Experience You’ll Need

• Background in the transportation, logistics or supply chain industry is required.
• Demonstrated experience successfully meeting and exceeding a sales quota.
• Excellent communication skills in presentations, by email and in correspondence.
• Bachelor’s degree, or significant direct industry experience in lieu, is required.
• Skilled at actively listening to customers, with the ability to probe and ask for the sale.
• Excellent computer skills, using Salesforce CRM, Google Workday, and more.
• Self-directed, self-motivated contributor with top-notch decision-making skills.
• Fast learner who will quickly learn and demonstrate a thorough knowledge of DAT products, features, and pricing.
• Provide exceptional teamwork, dependable and reliable member of the team.
• Experience in SaaS and subscription-based selling preferred.
• DAT provides a laptop and optional equipment as needed for productivity. A hard-wired connection from the laptop to the router/modem with an ethernet cable is required. Wireless, satellite, microwave, and cellular hotspot connections do not qualify because they can compromise security and call stability.
• Bachelor’s degree preferred.

DAT embraces the value of a erse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) <#LI - DM1>

Career Opportunities: Customer Service Associate (9248)

Requisition ID 9248 – North America – Commercial – US – Remote – City (1)

Job Description

Bausch Health is a global company that develops, manufactures and markets a differentiated product portfolio across multiple high-growth therapeutic areas including Gastroenterology, Generics, Neurology, Ortho Dermatologics, Medical Aesthetics and Dentistry. We are delivering on our commitments as we build an innovative company dedicated to advancing global health. Each day, Bausch Health products are used by over 150 million people around the world. Our approximately 7,000 employees are united around our mission of improving people’s lives with our health care products.

Description: The Customer Service Associate provides front line coordination of order processing within established guidelines, procedures, and policies. The position is required to collaborate with peers, department management, and other key employees and departments in order to carry out routine business activities and initiatives. The position requires ability to perform detailed research, evaluation and analysis

Principle Responsibilities and Duties: The following is meant to be representative but not necessarily all inclusive of the duties and responsibilities for this position title. Duties will be assigned progressively based on employee’s previous experience, strengths, and department needs.

Responsibilities:

• Interact with customers positively and professionally at all times for all customer service activities through calls, emails and fax
• Create and process case, RMA, credit/rebill, product transfers, and database clean up
• Sales Order processing and follow up for Capital and Consumable orders
• Perform purchase order review for standard and complicated hospital and VA type orders
• Review and process Customer Master inquiries
• Process Service Agreement orders
• Process Autoship orders
• Assist with documenting the department processes and procedures
• Coordinate with department management to ensure department metrics, goals and objectives are met

Experience, Education, Training, Traits:

• Uses knowledge of complex CS concepts, practices, and applies company policies and procedures to daily work for resolution of issues.
• Performs work where analysis and experience is drawn upon to arrive at logical conclusions.
• Regularly exercises independent judgment and a degree of creativity and latitude when addressing routine responsibilities.
• Skilled in conflict resolution. Able to handle more complicated or important accounts and/or difficult calls. Handles escalation issues as necessary.
• Requires strong skills in the following areas written and verbal communications (voice, grammar, and articulation), listening, computer and keyboarding, organizational, interpersonal, multi-tasking, conflict management, and telephone etiquette.
• The position requires intermediate and advanced utilization all internal applications (Peoplesoft, Salesforce.com, and MS Office) in a quick, effective, and organized fashion.
• Minimum of one to three years of experience in Customer Service environment
• Prefer Bachelor Degree or Equivalent work experience
• Flexibility and ability to quickly adapt to changes resulting from a dynamic and growing business environment.
• Ability to learn new systems and processes quickly and smoothly integrate them into day-to-day responsibilities
• Demonstrated ability to draw upon experience and limited information in order to come to logical conclusions and sound judgments
• Ability to quickly grasp and embrace new business and transactional processes and procedures with the ability to integrate them into day-to-day responsibilities.
• Knowledge of order entry and ACD call routing systems

Language and Verbal Skills

Inidual must have excellent written and verbal skills and a demonstrated ability to communicate clearly and professionally.

Physical Requirements

While performing the duties of this job, the employee may be required to perform lifting tasks of up to 10 pounds for short durations. Duties also involve daily keyboard data entry. Specific vision abilities required by this job include close vision.

Work Environment

Most work will be performed in an office environment. The noise level in the work environment is usually low to moderate.

Safety

We are committed to the health and safety of our employees. We expect that all employees will perform their responsibilities while maintaining a safe, cooperative, and productive work environment, thus ensuring the health and safety of themselves and others.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

Logikcull is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Logikcull - Instant discovery for modern legal teams.

Do you have experience in a customer focused role? Are you passionate about healthcare and helping others?

HealthHero is Europe’s largest online provider of GP and counselling services.

We are recruiting for Client Coordinators to be the first point of contact for clients accessing the mental health and wellbeing support line.

Location: UK based for fully remote working with the option of hybrid working if based in Glasgow or Bracknell.

Shift pattern: Minimum of three shifts per week including one overnight shift per week.

Salary: £10.51 per hour, with 12.5% premium for the overnight shifts.

About the role:

• Setting up client records and managing the flow of inbound calls .
• Handling general service enquiries that come through to the support line.
• Transferring calls to the appropriate support teams or arranging a suitable times for a the service to call a client back.
• Dealing with the administration linked to providing further support to clients.
• Managing different administrative tasks linked to the client’s journey through the service.
• Coordinating with a team to ensure the tasks are completed and SLAs are met .

About YOU

This position is dependent on a DBS check , as well as two satisfactory references. Full training will be provided.

• Good customer service skills are essential.
• Professional communication skills and the ability to handle potentially difficult calls due to risk or distress.
• Computer competency (using Microsoft packages e.g. excel, word, outlook/emails) and online platforms.
• Ability to work flexibly in a fast-paced and changing environment.
• Problem solving skills – to use initiative to deal with problems efficiently and effectively.
• Self-management – to recognise when you need further training or need performance feedback to improve.

Benefits:

💹 You will receive ongoing training and support

🦸‍♀️🦸‍♂️Opportunity for career progression, from operator into operations management, HR and IT/ Tech Tribes

💰 Pension scheme

🌴20 days holiday per annum, excluding bank and public holidays.

Birthday day off

Diversity and inclusion

Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts, unconscious bias interview training for all interviewers and working hard to get a gender balance interview panel.

We welcome applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know.

We are hiring a part-time, virtual (work from home) position at The Life Coach School. This is a contracted position at an hourly rate of $35 per hour. Expectation is for 20 hours per week. Your hours are somewhat flexible, but must include weekday availability.

At the School, we don’t hold you accountable for simply doing the work, but rather for the results you create. You’ll always know exactly if you’re winning or not.

For this position, your main result is to support the Director of Customer Support and Customer Support Team in order to deliver the highest level of customer support for The Life Coach School.

To create this result, you will:

• Thrive on being responsive to customers in the most efficient manner possible
• Continually delivering exceptional service in an extremely fast paced environment
• Regularly manage customer information with a strong attention to detail
• Comprehend and maintain current knowledge of all programs and offerings for The Life Coach School
• Monitor Customer Support Representatives to ensure the team is consistently adhering to defined processes for delivering customer support and completing projects
• Delegate and overseeing Customer Support Representative tasks and projects to completion, providing training and instruction as needed
• Assist with handling customer escalations and communicating with the appropriate department
• Training Customer Support Representatives
• Creating and maintaining processes for a seamless experience for both customers and Customer Support Representatives
• Simplifying, documenting, and frequently reviewing all Customer Support processes in Sweet Process for accuracy and updates

Requirements

You will be wildly successful if you are…

• Inherently professional, courteous and dedicated to customer success
• Extremely organized, thorough and able to learn quickly
• A strong communicator, both written and verbal, with excellent proofreading skills
• Comfortable learning, operating and troubleshooting technical programs
• A natural self-starter and independent worker with strong interpersonal skills
• Resourceful and sharp (you can figure things out with little direction, and even improve the process as you do)
• Calm and focused under pressure, changing conditions and high expectations
• A member of Self Coaching Scholars
• Tech savvy, preferably with: Ontraport, Zendesk, Slack, Google Suite, Zoom, and Sweet Process

You are in line with our Core Values:

1. We’re an example of what’s possible. We know our tools work—we use them every day to create extraordinary results. We don’t wait for permission to believe; we decide it's as good as done. We think about where we’re going, what we’re creating, and who we’re becoming. We question everything, take massive action, embrace failure, and step into our future selves now. We’re proof you can create any result you want.
2. We’re thought full. We pay attention to our thoughts because we know value is created with our minds. We’re self managing, self reliant, and self directed. We ask great questions and create our own answers. We share our ideas and welcome perspectives that are different from ours. We make time and space to think deeply. We consider our impact on the company and our colleagues, coaches, and students.
3. We’re inclusive. The Model is for everyone. We love humans. We see and celebrate our differences. We honor your unique perspective and appreciate your willingness to share your experience. We invite each person to be their authentic self. We welcome feedback, have courageous conversations, and continue to grow. We’ll hold space and create an environment of belonging for all who share these inclusive values.
4. We make hard work fun. We know fun goes in the F line, so we take responsibility for creating it with our thoughts. We believe it’s fun to be challenged. It’s fun to expand our thinking. It’s fun to overdeliver. It’s fun to make money, and it’s fun to be fancy. It’s the most fun to blow our own minds with what we’re capable of achieving.

To be considered for this role you MUST have:

• SaaS and/or CRM Experience
• Proficiency in G-Suite and Zendesk
• 4+ Years Customer Support Background
• Excellent internet and computer access

Benefits

Benefits: $35 per hourly rate

Other Benefits of contracting with the School:

• We are constantly up-leveling our team. We believe we’re more like a sports team than a family, which means you’ll always be working with the best.
• Your contracting schedule will be flexible and vary with support needs.
• Your job is documented and is easily executed by following the processes and systems in place.
• We are the catalyst for you to become who you’ve always wanted to be, both professionally and personally. Your Self Coaching Scholars membership is included.
• We are an entrepreneurial organization, not just like every other corporation, so we create mind-blowing results quickly.

At The Life Coach School, we prioritize ersity, equity and inclusion. We encourage iniduals of all identities to apply.

Do you feel that you are the perfect person for this position? Please apply now!

Do you feel that you satisfy most of the job requirements but are unsure if you satisfy them all? Please apply now!

This is an opportunity to make a difference in the lives of other people while discovering your own potential.

Bazaraki.com is the biggest marketplace in Cyprus and the leader in real estate, cars and general classifieds. Every month more than 750,000 unique users view more than 25 million ad pages on Bazaraki.com. Our mission is to improve daily our services and offer extraordinary marketplace services to Cyprus. To support this growth and make sure that we can scale, we continue to expand. We believe that people drive our business forward and we strive daily to build a powerful team with people that share the same passion and enthusiasm for eCommerce.

What we are looking for:

We are looking for an experienced Customer Success Manager to lead our Customer Success Team and drive the team's growth and development. A passionate inidual in developing and strengthening relationships with customers and have a customer-centric approach and mindset. You must be willing to relocate to Cyprus.

Requirements

• +2 years experience as a Customer Success Manager or in a similar managerial role
• Proven track record of achieving customer satisfaction goals
• Fluency in handling customers under stressful situation and solving customer issues
• Significant engagement with retention and upsell activities
• Great leadership skills proven on the field
• Can-do attitude and ability to diffuse this approach and inspire team members
• Extreme attention to detail and ability to focus on what matters to the customer
• Exceptional organisational skills
• Excellent speaker of Greek and excellence in English, both written and verbal is mandatory
• Great verbal and written communication skills
• Strong results-oriented team player
• Self-driven personality with the capacity to be receptive to feedback
• Fluency with online services and ecommerce
• Work experience in digital services companies will be considered a plus
• Relocate in Cyprus is mandatory

Responsibilities

• Ensure that customers are satisfied by the service provided and resolution paths
• Strive to exceed customers' expectations by coaching and setting high levels, quality and professionalism of service
• Oversee the Customer Success Team
• Oversee daily Customer Success tasks and suggest process improvements
• Set and monitor Customer Success Team goals
• Ensure proper execution of tasks along with customer journey, including, onboarding, retention, upselling, etc.
• Collaborate closely with other teams to ensure coordination and visibility
• Analyse internal new requirements and suggest potential solutions, break them into specific tasks and allocate them to team members
• Establish internal process to assist in customers' interactions, recording and maintenance
• Communicate customers' insights and suggest potential improvements
• Cultivate holistic, Customer Success-centric approach, resulting in tangible actions and results
• Identify areas of customer growth and work closely with the Sales Team
• Acquire soon thorough knowledge of the product
• Be responsible for the hiring and onboarding process of new team members
• Train team members on new processes and tools
• Communicate comprehensively changes in policies and procedures to team members and ensure they are well-received and properly applied
• Prepare accurate Sales and Customers reports
• Ensure CRM is up-to-date, including all customer-related interactions and outcome
• Follow closely and be up to date with recent developments and updates in Customer Success field

Benefits

• Competitive salary package
• Attractive relocation package
• Work from home in Cyprus
• Training & Development
• 21 days Holidays

This is a permanent full-time position working the core opening hours of the business, Monday-Friday from 9 am to 18 pm. It is a Cyprus based job and you will work remotely from home in Cyprus. Extended working hours will be sometimes required according to business needs.

We want to be able to attract the best and make sure you keep getting better.

Bazaraki.com is an equal opportunity employer. We want applicants of erse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. If you feel you have the skills and experience then don't miss out on this exciting opportunity.

Title: Customer Service Representative

Location: United States – Remote – Full-Time

Job Description:

The Customer Service Representative is responsible for handling customer telephone calls, both incoming and out-going as well as communication through fax, email, and mail. Incumbent is responsible for establishing the means by which an account will be paid, recommending an available payment plan or discount to the caller, if applicable, as well as answering any concerns or questions regarding the patient’s bill and charges.

Responsibilities:

• Handle both inbound and Outbound phone calls
• Processing patient payments over-the-phone as appropriate.
• Reviewing accounts and answering any patient questions
• Handling patient account disputes
• Speaking with insurance companies
• Handling an escalated AR
• Identifying any trends that may be found with patient accounts
• Assisting with escalated calls on a peer to peer basis
• Research accounts for updated address information and correct accounts appropriately
• Responsible for an AR of aged-accounts with open patient balances greater than $1,000.00
• Identifying accounts that would qualify for collections
• Tracking accounts for consistent payments
• Identify those accounts that may qualify for bad-debt placements
• Handle other projects as needed

Qualifications:

• High school diploma/GED
• 1 year customer service experience

• Demonstrated effective verbal and written communication skills.
• Knowledge of medical billing processes/or health care billing guidelines is strongly preferred.

Benefits:

Integra Connect, LLC provides a comprehensive benefits plan.

• Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
• Paid Time Off
• 401k with employer match
• Paid Holidays and Floating Holiday

Clearbit is hiring a remote Customer Success Manager, Growth. This is a full-time position that can be done remotely anywhere in the United States.

Clearbit - Business intelligence APIs.

Please send your CV in English

🏖 Unlimited Paid Time off

🌍 Work 100% remote from anywhere

📍 Work hybrid from any of our offices (Malaga/Lisbon/Prague/Bratislava)

💲 Referral bonuses up to 5000EUR & Company stocks

How would you like to work for a global SaaS scale-up 🚀and a world-class product (Fastest Growing Product (#15) on G2)?

Founded in 2018, our fast-growing virtual phone platform has attracted millions of dollars in funding from investors across Europe. We are a remote-oriented, international team (30+ nationalities) with a mission to build (i) a modern phone suite that fundamentally improves how sales and support teams do their job and (ii) a business with a soul that people want to work, grow and partner with.

This is our story. 💫 Do you want to be a part of it?

About the role:

Whenever our clients have questions relating to our CloudTalk app, the Customer Support L1 team is the first point of contact between the client and our company. Our team wears this as a badge of honour. Representing the company proudly and maintaining a lasting relationship with clients, that's not for everyone! You will succeed in this role if you have a client-first mindset and enjoy working in a truly fast paced, international environment. This is an entry level role so don't worry, we'll teach you all you need to know.

What you will do:

• Provide technical support in CloudTalk app to existing and new clients ,
• Building and maintaining a great relationship with customers,
• Communicate with clients from various backgrounds, nationalities and cultures,
• Contribute to improving our technical documentation and knowledge base, troubleshooting the documentation for both internal purposes and clients,
• Represent CloudTalk proudly and professionally,
• Contribute to CloudTalk app’s continuous improvement.

Working hours are between 15:30-00:00 CET/8:30-17:00 CST every work day (Monday-Friday).

What we are looking for:

• You are willing to cover the afternoon shift working hours (15:30-00:00 CET/8:30-17:00 CST)
• 1-2 years experience at a similar position in SaaS industry
• Fluent in Spanish and English - required
• You are able to take ownership over your work
• You are proactive, not only reactive
• You enjoy problem solving and you'll take the extra step to help the client
• You are hungry for knowledge
• Critical thinking and ability to take a stand
• New technologies are close to your heart
• You are a professional that enjoys working with people, compassion and empathy are some of your top personality traits

Why you will love to be a CloudTalker:

🏖 Unlimited Paid Time off

Even more reasons you won't be able to resist us:

About CloudTalk:

CloudTalk is a modern, user-friendly, cloud-based telephony solution that has disrupted the stagnant $50 billion telephony industry. CloudTalk is beloved by customer support and sales teams all around the 🌎, as evidenced by our stellar reviews on Capterra, G2, TrustPilot, and GetApp. After all, where else could they save 2-3 minutes on every 📞 call, access 70+ advanced VoIP features, and integrate their favorite work tools (CRM, CMS, helpdesk, etc.)?

CloudTalk is the VoIP solution of choice for well-known organizations like Fujitsu, Mercedes, Oyo, Revolut, DHL, and the Ministry of Health of the Slovak Republic.

CloudTalk's erse 200+ person team represents over 33 nationalities and works remotely from Europe, Asia, and the Americas. Ready to join us?

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of middle and high schools in the U.S. We're looking for an experienced customer success manager (CSM) to structure and deliver success for a portion of our school and district customers, helping them set goals, maximize usage, and achieve desired outcomes for their students and teachers. You will be responsible for onboarding, renewing, and expanding customer accounts. 

In this role, you will:

• Manage a territory of district-level NoRedInk Premium customers, building and maintaining strong relationships with all levels of stakeholders
• Hit renewal and expansion quota by retaining accounts, expanding implementations, and cross-selling NoRedInk’s other Premium offerings when appropriate
• Set usage and success metrics in collaboration with our customers
• Monitor customer usage trends and optimize implementations to reach internal and external success goals
• Leverage successful implementations as case studies and models for deploying best practices for our customers
• Partner with the Sales team for expansion and new business opportunities
• Use Salesforce to track renewal and expansion opportunities and activities
• Exemplify NoRedInk’s mission and values in your day-to-day work

About You:

• You currently reside in Central or Eastern Time Zone
• You have 5+ years of meeting or exceeding quota in a closing sales and/or account management role in a SaaS company
• You have managed and renewed a minimum of five $50K+ district accounts
• You have a track record of building relationships with a variety of stakeholders that have resulted in measurable success
• You're excited to travel approximately 30 days per year (for customer visits and team/industry events)
• You have strong written and oral communications skills
• You have familiarity with business tools such as Salesforce and Google Sheets
• You’re organized, creative, and tenacious in making a difference for our customers
• You want to work at a mission-driven startup with a talented team

What NoRedInk Offers:

• A competitive salary and equity package in a high-growth, well-funded startup with massive traction
• Excellent health, vision, and dental benefits (U.S. Only)
• A remote-first culture that allows for flexible hours (We were big on remote before COVID!)
• A relaxed and flexible PTO policy and paid parental leave
• 401(k) (U.S. Only)
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Team retreats and events to connect with fun, talented coworkers
• Consistent modeling of our company’s core values
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk is an equal opportunity employer, and we’re committed to building a erse, equitable and inclusive workforce.

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.

Our job everyday is to protect the data and critical assets of businesses world-wide by discovering hidden vulnerabilities… before the bad guys do!

At CybelAngel, we see beyond perimeters to protect businesses from the most critical cybersecurity threats. Fortune 500 Global to mid-size companies world-wide, trust CybelAngel’s global team of approximately 200 team members to protect their businesses from digital threats. With a combination of advanced machine learning, cyber analysis expertise, and a powerful suite of software solutions, CybelAngel detects and resolves our clients potential threats, long before they can fall into the hands of cyber criminals.

Our capabilities expand every day to uncover new risks, detect more threats, protect more clients, and create new possibilities for our employees.

With offices in Boston, Paris, and London, CybelAngel’s global footprint allows for a thriving hybrid, office and remote-work environment. We are looking for exceptional ‘go-getters’ who share our ambitious vision, innovative culture, high commitment to ethics, and enthusiasm for being the best possible place to work!

Our values:

• Be Bold
• Be Curious
• Stronger Together

JOB DESCRIPTION

We’re looking for a talented technical support agent intern who takes pleasure in solving complex problems while interacting with customers. You should apply to this position if you are versatile, keen on new technologies, and you want to improve your skills under our supervision.

Technical Support Team

• A 5-person team made-up of one manager, one team leader, one support ops specialist and two support agents will provide you with a qualified and personalized training
• A rapid evolution to Tier-2 and Tier-3 ticket management, with highly specialized issues to handle, is a guarantee that you will not be bored down to handling Tier-1 tickets only

Your responsibilities

• Provide quality support to tickets created by customers, partners and inhouse users
• Investigate and escalate problems quickly
• Update self-service and internal knowledge base
• Assist Support team in its recurring tasks
• Collaborate with Analyst, Engineering, and Product teams to help improve our service

Requirements

Your preferred experience

Soft skills

• Excellent communication skills
• Curiosity
• Eagerness to learn
• Ability to challenge yourself

Hard skills

• Level of education: Bac +2 minimum
• Fluent in French and English (spoken and written)
• Technological background (ideally computer training)
• Knowledge of how web applications work

Bonus experience

• Coding experience or skills
• Help Center support or customer support training or experience
• Knowledge of how to use web browser’s debugging tools
• Knowledge of Zendesk

If you do not meet the requirements but you think you are a great fit, you are welcome to apply and explain why !

Benefits

Our Engineering Culture

🗃️ Small teams & short iterations

🤝 Culture of sharing, pair and mod programming, when it makes sense

👩‍🎨 Quality time dedicated to technical design

🧙‍♂️Half the software engineers have over 10 years of experience

🎒 Voyager Program to change team temporarily and discover how they work #becurious

✌️ Cooldown week dedicated to learning and experimenting

🤼 Whole team buildings each semester #strongertogether

🧠 Career path & trainings #bebold

📍 Remote options from everywhere in France (but you can come to our amazing office near Parc Monceau whenever you want, and it's paid by the company up to once a month)

Our Benefits

💰 Salary : 1200 euros a month

👊6-month internship contract (“convention de stage”) and possibility to extend to a permanent contract at the end

💛 Very friendly and benevolent atmosphere with parties (CEO is an ex-DJ), sport sessions, board games nights, music band…

👊🏻 DE&I group

🌍 Green team

🥓 Free English Courses

🏋🏾‍♀️ Class Pass credits for your gym sessions

90% of our People recommend CybelAngel

92% are happy with the work life balance at CybelAngel

Your hiring journey with us

• 30’ call with Pierre, Recruiter, to discuss about expectations from both ends
• 30’ call with Jaïs, Global Technical Support Manager, to discuss context and projects and to evaluate fit and tech skills
• 120’ call with Jaïs and Xavier, Technical Support Team Leader, to assess both your soft skills and hard skills

Airtm is looking to hire a Support Specialist to join their team. This is a full-time position that can be done remotely anywhere in Latin America.

ActivTrak is a cloud-based platform that provides productivity insights into how teams work, improving employee and customer experience, while also enabling better business outcomes. At ActivTrak, we recognize the powerful link between these two concepts and we're on a mission to understand it more every day. Alongside 9500+ paying customers, our team uses the platform internally to assess team and organizational performance, hone product features, develop best practices, streamline processes, invest in new innovations, and promote a culture of immediate feedback and transparency.

We are a fast-growing, agile company with a forward-thinking, inclusive culture. Our teams are encouraged to collaborate daily to solve challenges, create and champion new ideas, and execute initiatives that help global customers and their modern workforces succeed by working better together.

What you will do:

You are an experienced, dynamic Customer Success Management leader that will be responsible for developing, hiring and managing a team of inside CS employees to ensure that ActivTrak’s customers are achieving value from our technology.

Responsibilities:

• Set the overall vision and plan for the Customer Success team with focus on ActivTrak Platform product adoption, customer value realization and growth through retention, renewal and expansion.
• Define and continuously improve the ActivTrak customer journey. Create and drive programs to improve customer engagement and ensure best in class customer experience from implementation handoff through renewal.
• Be a thought leader by developing Customer Success & Renewals processes, best practices and initiatives to help customers achieve desired business outcomes, secure renewals and reduce churn.
• Monitor and report key metrics to measure the performance of the CS team and customer health – NRR, renewal rate, customer churn, product usage and adoption, NPS, ROI.
• Drive value for the customer by operating as the voice of the customer and provide internal feedback on how the Company can better serve customers.
• Work closely with the sales management to align on account strategies, renewal forecasting, coverage plans, and account opportunities/risks in order to meet and exceed renewal and retention targets.
• Collaborate cross functionally with Product, Marketing and Sales peer leaders to establish best practices, foster knowledge sharing & skills development across the organization and develop a companywide culture of Customer Success.
• Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
• Hire, motivate, mentor, and lead best in class Customer Success talent to achieve department & company OKRs
• Be willing to “roll up their sleeves” and get involved in projects.
• This role is focused on customer success management and subscription renewals and is not a technical support-related role.

Requirements

• 5 or more years of experience leading customer success managers, account managers for SaaS or subscription enterprise software company with a book of business in excess of $50M+
• Previous experience establishing an inside Customer Success function from scratch.
• Proven track record driving software adoption, renewals and expansion sales leveraging customer success best practices
• Ability to work cross-functionally to lead major transformation efforts.
• Possesses strong management presence and leadership and communication skills to inspire and motivate distributed teams across lines of business and geographies.
• Strong operational skills to drive organizational efficiencies
• Ability to adapt to and align with evolving business priorities
• Experience with data analytics platforms is a plus

Benefits

Work environment:

• Position is remote within US
• Minimal travel
• Limited physical demands

This is an incredible opportunity to embark on an exciting journey with a dynamic, VC-backed company. If you have a positive attitude towards urgency, risk, and challenges that comes with working in a startup environment, then you will be a great fit!

ActivTrak is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. #LI-REMOTE

TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.

What will you do?

As a Customer Service Representative, you will be the voice representing our insurance partner resolving major property damage claims which could be a result of flooding, fires or other natural disasters.

This role offers you the ability to build strong connections with your customers ensuring they are provided with the highest level of customer experience. To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success!

An overview of the role;

• Work a rotating roster between 8:30am - 6:06pm Monday - Friday
• 3-4 weeks full time paid training in the comfort of your own home
• Permanent full-time role available 
• You must be located within Melbourne to be successful in the role
• Healthy work/life balance
• Must have stable internet connect with appropriate home office set up
• Hybrid working - after your training, you would be require to attend our Burwood office once per fortnight. Flexibility may apply

How you will do it?

• Build authentic relationships with customers through end to end claims management, assessing each situation on an inidual basis
• Manage inbound calls and outbound calls to resolve enquires, and concerns related to property damage
• Liaise with suppliers and repairers to validate, assess and repair property insurance claims
• Accurately record detailed customer interactions and process account information
• Accurately manage customer expectations regarding their insurance and claim process

What About You?

• Passionate about customer service and helping others
• Confidence in taking ownership of calls to problem solve
• A high degree of patience and empathy for others in difficult situations
• Able to multi-task and manage time effectively without compromising service levels
• Team player, working collaboratively to exceed expectations
• Highly flexible and adaptable – welcomes change
• A love for learning new things
• Fully Vaccinated against COVID-19

TSA conducts pre-employment checks throughout the Recruitment process including police checks and two references checks. You may also be subject to further checks including credit checks, and working rights check. 

Why work with us?

• Work in a fun, friendly and supportive (virtual) team environment
• Rewards & Recognition including VIP tickets events, prizes, End of Year parties, Annual Ping Pong Tournament - and more!
• Career progression; work your way up and across the business

At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more. We take our responsibility to protect the health and well-being of our team and our community very seriously.

Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

• Customer Onboarding: Provide excellent experience for customers to get set and manage the implementation project on our end. Taker clients live to ensure successes

• Customer Success: Be the primary POC for our customers in all stages of implementation, scaling, product expansion. Create resources for customers to make using our product the best experience in the space. Run QBR for all current clients. Manage, resolve and escalate customer issues.

• Work cross-functionally: Ramp up and understand all the aspects of the product, understand the implementation, collect feedback from customers, provide feedback to Product, define processes for Customer success and support, work on customer KPIs with Analytics

• Ramp and learn all of Truv products. Collaborate with product and engineering teams

• On-board and guide customers to enable a seamless implementation experience

• Understand every aspect of the customer business and prioritize customer needs. Customize and configure initial solutions while empowering customers to be able to sustain continuous customization improvements after the engagement cycle

• Build & Sustain relationships with identified accounts by becoming trusted advisor to decision makers and executive buyers

• Identify critical customer challenges and advise better solutions. Setup pre-built integrations within our solutions' workplace apps portfolio

• Act as internal advocate for customers by providing client feedback

• Enable customer teams on Truv best practices and self-serve resources so they become increasingly self-sufficient

• Delivering, measuring, and communicating value realization for our customers, throughout the customer lifecycle

• 7-10 years in a customer-facing role is preferred. Solid experience in enterprise software implementation consulting or highly relatable functions.

• 5+ years of experience in a customer success role

• Proven ability to meet deadlines and drive results while juggling many priorities and under tight timeframe

• Highly organized, ability to multi-task, prioritize, and scale as a Inidual contributor for the first 6 months and ability to build a team

• Self-starter with a proven track record of driving customer success in SaaS companies and/or project management and driving adoption of technology within an organization

• Zealous about customer success and driving customer value

• Highly data-driven with a commitment to reporting on customer usage, adoption, support tickets, testimonials, and product feedback

• Strong presentation, excellent verbal and written communication skills

• Flexible, adaptable team player with strong interpersonal skills

• Bachelors in computer science or equivalent degree

• Go getter? Quick learner? Cross functional collaborator? Combination of it all - let's talk!

WOO Network is looking to hire a Client Success Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

• Customer Onboarding: Provide excellent experience for customers to get set and manage the implementation project on our end. Taker clients live to ensure successes

• Customer Success: Be the primary POC for our customers in all stages of implementation, scaling, product expansion. Create resources for customers to make using our product the best experience in the space. Run QBR for all current clients. Manage, resolve and escalate customer issues.

• Work cross-functionally: Ramp up and understand all the aspects of the product, understand the implementation, collect feedback from customers, provide feedback to Product, define processes for Customer success and support, work on customer KPIs with Analytics

• Ramp and learn all of Truv products. Collaborate with product and engineering teams

• On-board and guide customers to enable a seamless implementation experience

• Understand every aspect of the customer business and prioritize customer needs. Customize and configure initial solutions while empowering customers to be able to sustain continuous customization improvements after the engagement cycle

• Build & Sustain relationships with identified accounts by becoming trusted advisor to decision makers and executive buyers

• Identify critical customer challenges and advise better solutions. Setup pre-built integrations within our solutions' workplace apps portfolio

• Act as internal advocate for customers by providing client feedback

• Enable customer teams on Truv best practices and self-serve resources so they become increasingly self-sufficient

• Delivering, measuring, and communicating value realization for our customers, throughout the customer lifecycle

• 7-10 years in a customer-facing role is preferred. Solid experience in enterprise software implementation consulting or highly relatable functions

• 5+ years of experience in a implementation/ delivery or a customer success role

• Proven ability to meet deadlines and drive results while juggling many priorities and under tight timeframe

• Highly organized, ability to multi-task, prioritize, and scale as a Inidual contributor for the first 6 months and ability to build a team

• Self-starter with a proven track record of driving customer success in SaaS companies and/or project management and driving adoption of technology within an organization

• Zealous about customer success and driving customer value

• Highly data-driven with a commitment to reporting on customer usage, adoption, support tickets, testimonials, and product feedback

• Strong presentation, excellent verbal and written communication skills

• Flexible, adaptable team player with strong interpersonal skills

• Bachelors in computer science or equivalent degree

• Go getter? Quick learner? Cross functional collaborator? Combination of it all - let's talk!

is Germany's best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world's best machine translation system and made it available free of charge to everyone online. Over the next few years, we aim to make DeepL the world's leading language technology company.

Our goal is to overcome language barriers and bring cultures closer together.

What distinguishes us from other companies?

DeepL (formerly Linguee) was founded by developers and researchers. We focus on the development of new, exciting products, which is why we spend a lot of time actively researching the latest topics. We understand the challenges of developing new products and try to meet them with an agile and dynamic way of working. Our work culture is very open because we want our employees to feel comfortable. In our daily work we use modern technologies - not only to translate texts, but also to create the world's best dictionaries, and solve other language problems.

When we tell people about DeepL as an employer, reactions are overwhelmingly positive. Maybe it's because they have enjoyed our services, or maybe they just want to get on board with our quest to break down language barriers and facilitate communication.

Your Choice

We are always looking for outstanding employees! We currently offer remote work in Germany, the Netherlands, the UK and Poland. Whether you want to work from home in one of these countries or in our office in Cologne: The choice is yours. No matter what you choose, our way of working is designed to make you an integral part of the team.

We are growing very fast and gaining new customers every day. It is an exciting time! At the same time, our tasks, expenses, and accounts are growing. This is where your expertise comes in: with your experience and motivation, you can help to grow and transform our finance team. You will help manage the day-to-day requests to the finance team from customer support and other areas of the business. This will help to increase the finance team's ability to respond to all pressing issues in a timely and accurate manner.

Your responsibilities

• You will be responsible for being the main connection for all internal and external support requests for the finance team
• Assigning and processing incoming requests from the business teams appropriately and managing the pipeline of requests on a daily basis
• Supporting the billing and collections manager on outstanding customer accounts and following up with the customer, accounts team, and customer support team.
• Reviewing and approving employee expense reports and being the first point of contact for employee requests
• Updating and maintaining supplier and customer master data within our ERP systems
• You will support the finance team including the accounts payable and accounts receivable teams with daily business and ad-hoc requests

• A friendly, international and effective team with a lot of trust and very short decision-making processes
• Flat hierarchies and thus a lot of creative freedom
• Meaningful work: we tear down language barriers around the world and thus bring different cultures closer together
• Regular team events and get togethers
• A comfortable office in Amsterdam, London or Cologne or suitable equipment for your home office. We offer a lot of flexibility

About you

• A successfully completed business degree, e.g. in accounting, controlling, or comparable commercial training
• Solid experience in the relevant field, ideally at a software-as-a-service (SaaS) or technology company
• You are able to juggle multiple requests and tasks at one time
• You have demonstrably good IT skills and are confident in the use of common Microsoft Office applications; experience with ticketing systems (ie Jira) is a plus
• Fluent written and spoken English; German and other foreign languages are an advantage

We are looking forward to your application!

IO Global, the blockchain engineering company that created Cardano, is looking for an experienced Community Manager to join the Voltaire team. The future of cryptocurrency and blockchain technology depends on decentralized governance.

In the role you will help build the future of decentralized governance by coordinating meetings of top-level decision makers, managing processes, and documenting outcomes. You will be responsible for administering digital and blockchain-based collaboration tools for senior stakeholders. You will also collaborate with our product and research teams to improve these tools and processes.

You’ll act as an ambassador and champion for helping the community take ownership of Cardano to help create an environment that supports and nurtures a growing community of interest, while drawing in new audiences. This role requires a strong strategic and objective-driven mindset and the maturity to interface with senior stakeholders.

Your mission

• Coordinating governance including meetings of top-level decision makers, implementing procedures, and documenting vote outcomes
• Executing tactical community activity from welcoming new members, generating discussion, acting as facilitator, mediating issues etc.
• Administering digital and blockchain-based collaboration tools for senior stakeholders
• Supporting the improvement of processes for blockchain governance
• Coordinating inputs from stakeholders ranging from executives to engineers to end users
• Synthesizing data and research into actionable insights that can be easily communicated to a non-technical audience
• Monitoring activity and creating reports
• Work closely with wider team to support the governance process
• Support initiatives to promote IO Global brand within the community.

Requirements

Your expertise

• Minimum of five years’ experience in community and/or governance-related roles
• Some experience in ideation, innovation management and facilitation highly desirable
• Solid knowledge and understanding of community platforms/governance systems in crypto projects
• Understanding and experience of issue and crisis management
• Experienced and confident in data-driven approaches to community activity
• Excellent writing and language skills ( English)
• Good technical understanding (experience in blockchain and crypto technologies preferred)
• Experience in conflict resolution methodologies.

Benefits

Location

IOG is a distributed organization and therefore this is a remote position.

All Colleagues

• Flexible schedule
• Laptop reimbursement
• New starter package to buy hardware essentials (headphones, monitor, etc)
• Learning & Development Opportunities
• Competitive PTO and Sick Leave plan

US Employees

• Medical, Dental, and Vision benefits coverage through Anthem for the employee and dependents
• 401k
• Health Savings Account
• Life Insurance

UK Employees

• Monthly Health Stipend to use towards any wellness or medical coverage/service
• Pension

Bionic Advertising Systems is seeking a Customer Success Advocate to help customers to get the most value from Bionic’s software. This job is 100% remote – no office, no hybrid.

About the Company

Bionic is an established and profitable SaaS software company. Bionic customers are companies all over the world that buy advertising on behalf of themselves (marketers) or on the behalf of others (advertising agencies). Customers use Bionic because it helps them to improve the efficiency and effectiveness of their advertising campaigns. Customers love Bionic because it helps them to get their life back shifting their time from low-value “grunt work” to high-value strategic work.

About the Job

As a Customer Success Advocate, you will be working with customers to understand their business objectives, present solutions for success, and guide them on an ongoing basis. You will lead their onboarding experience including setup, training, and implementation assistance. As accounts mature, you will continue engagement, help them to expand solutions appropriate to their needs, and ensure their ongoing success.

Additionally, you will provide superior customer support to users by responding to customer issues and questions, troubleshooting, and following up with appropriate resolution or escalation as appropriate.

The Customer Success Team is also responsible for creating training materials and testing products. You will contribute to the development of learning content and participate in product testing.

The ideal candidate is a team player, curious, driven, a strong leader and communicator, with a combination of media planning/buying/selling experience, ability to work in a fast-paced environment, and a deep passion to help customers succeed.

Responsibilities

• Help customers solve problems and achieve progress through Bionic’s products and services.
• Help customers via email, chat, telephone, and video calls.
• Create help documentation and help videos.

• Maximize conversion rate from trial to customer through effective onboarding.
• Maximize customer retention rate through effective customer success management.
• Maximize revenue growth through effective onboarding and customer success management.
• Diligently record customer interactions in our CRM system.
• Stay up to date with industry needs, customer demands, and product enhancements to adapt processes to support changes.
• Represent the “voice of the Customer” in internal discussions - Listen, understand, document, and advocate customer requests, concerns, and other feedback.

Work Schedule: 40 hours per week first shift Monday through Friday. Periodic off-hours work to accommodate Customer schedules.

Location: 100% remote.

Travel: Periodic travel may be required for meetings, conferences, and training.

Compensation: Salary commensurate with experience. Base salary range $55,000 - $78,000 per year.

Requirements

• Bachelor’s degree or equivalent experience.
• More than 2 years of experience successfully delivering on the responsibilities mentioned above.
• Advertising industry experience a big plus.
• Media planning or buying experience a big plus.
• Excellent communication skills.
• Computer skills – Microsoft Office, customer relationship management systems, videoconferencing, and internet.
• HubSpot certification a big plus.
• A home office or office environment suitable for fulfilling job duties with high-speed internet.
• Authorized to work permanently in the United States (not temporarily).

Benefits

The ideal candidate is someone with strong interpersonal skills, a passion to help customers succeed, and looking to level up on their experience.

• Gain a variety of valuable work experiences in customer success management.
• Gain software experience by working in an enterprise-class software company.
• Gain advertising and marketing industry experience by helping customers to achieve their objectives.
• Gain startup experience by helping to deliver new products to market.
• Gain international experience by working with customers all over the world.
• Work with a team who will value and support your efforts.
• Work in anywhere in the United States – this job is 100% remote.

Benefits: Full-time employees are eligible for medical, dental, short-term disability, long-term disability, and life insurance benefits. Employer pays 80% of insurance premium. 401k with company match up to 4% of salary. Benefits are subject to change at employer’s discretion. Full-time employees receive paid vacation.

Electric vehicle sales are surging - over half of new cars sold as of 2030 globally are predicted to be electric. But one of the most challenging elements of owning an electric vehicle is its charging and that’s where we come in.

We set up in 2018 to make EV charging simple, green and low cost for drivers, to encourage EV adoption and reduce carbon emissions from transport. Core to our platform is a proprietary smart-charging algorithm, dynamically aligning charging with intermittent low-carbon electricity, reducing carbon emissions from grid electricity by as much as 70%. We've so far secured over 13 million USD in funding, have over 100k drivers using our app, and were named 'Best Energy Startup in the World' when we won the Free Electrons programme.

To achieve all of this, we gathered a great team bringing expertise from their previous roles at National Grid, Bulb, BBOX, Powervault, BCG, Starling, and more. We're now over 70 people working fully remotely across Europe and North America, and pride ourselves on our inclusive and collaborative culture.

We're aiming to have over a million drivers using our product, and we're looking for even more talented and passionate folk to join our mission. 

Following a number of major contract wins, we are looking for a Customer Success Advocate to support the delivery and execution of some of our residential EV charging programs. Reporting directly to the Head of Customer Success and working closely with the Head of North America and his team, you will support our utility and CCA partners across the US as they launch and grow residential EV charging programs that help EV drivers save money while delivering tangible grid and environmental benefits.

What will you be doing? 

• Helping our EV drivers enroll into managed charging programs programs, which involves connecting their vehicle or charger to ev.energy and verifying their account details and eligibility. This will require you to be able to liaise between the utilities, our project managers and the EV drivers themselves
• Troubleshooting and resolving any issues that our EV drivers face as they participate in these utility programs, related to charging, data collection and incentive administration
• Calculating and administering any financial incentives owed to EV drivers on behalf of utilities, which we sometimes payout via PayPal, Venmo or Amazon gift card
• Keeping our database of energy rates and prices up to date to make sign-up as simple as possible for our drivers
• Improving our Customer Success processes as part of an agile team to help us scale across the globe.

What are we looking for? 

• Prior experience in a customer-facing role
• The ability to translate what people are saying and what they really mean
• Excellent communication, able to clearly communicate to multiple audiences, via e-mail and on the phone
• The ability to manage your workload proactively and consistently hit deadlines
• A team player, supporting your colleagues when you have the capacity
• Have an understanding of the electric vehicle sector 
• Passion about decarbonization and the green future we’re creating!
• Be based in an East Coast US time zone

If you don’t meet all of the above job requirements, please apply anyway! We would love to hear from people from all backgrounds and may be able to tailor the role around your abilities and experience. We value applicants from non-traditional backgrounds, startup or tech experience is not a prerequisite.

How will we support you? 

• Fully-loaded benefits, including medical, dental, vision and life insurance and a 401(k) 
• 24 days of paid leave per year, plus public holidays
• A brand new Macbook loaded with all the tools and software you need to work effectively
• Everything you need to work remotely, investing in your home working setup or paying for access to a co-working space
• Funded access to conferences and professional development trainings
• Twice-yearly career review cycles to fast-track promotions and career growth within ev.energy
• Quarterly flights and accommodation for our "team weeks" across the world

We are an equal opportunity employer and value ersity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Drive more revenue from existing accounts by up-selling existing users and cross selling new groups / isions.

• Develop and/or expand relationships within customer base at all levels from inidual contributors to C-Suite.

• Ensure customer expectations and obligations are fulfilled and Customer is a positive net promoter of Icertis.

• Work closely and lead with internal teams: Professional Services, Engineering, Marketing, etc., to review customer issues, challenges, and success factors.

• Work closely with customer and product management to understand new requirements and upcoming product releases and new potential customer value opportunities.

• Understand the needs, requirements and/or pain points of the Customer and propose potential solutions.

• Be responsible for overall customer satisfaction for assigned accounts.

• 10+ years of successful enterprise software sales or account management experience at least 5 of which are in a SaaS selling environment.

• Must have sales aptitude, relationship building skills, and a consultative sales approach. Experience with Miller Heiman or other solution-selling methodology a plus.

• Ability to identify & create new sales opportunities and manage complex sales cycles.

• Ideal candidate will have prior experience selling Contract Lifecycle Management solutions.

• Experience in managing large Fortune 500 engagements.

• Ability to develop executive level (C-Level) relationships, and lead strategic initiatives with customer, and present Icertis value proposition to C-level executives.

• Experience in managing enterprise accounts, generating pipeline to grow wallet share at customers, and revenue forecasts.

• Excellent communication, negotiations and strategic thinking skills.

Now100 is committed to understanding our clients’ needs and providing solutions that not only meet but exceed their expectations. We match thoroughly vetted resources to contract, contract-to-hire, and permanent positions in all industries.

We are looking for an Account Executive/Client Partner for our organization here in Chicago, IL. Please find the position details below and let me know  your interest in this.

• Role: Account Executive (AE)/Client Partner
• Locations: Buckhead, GA, Dallas, TX, Chicago, IL – Remote allowed
• Position Type: Fulltime
• Company: Now100 Inc.
• This is a salary + unlimited commission role and is commensurate with experience.

Travel Requirement: Primarily this role is Remote. However, based on customer needs, Ideally will service their territory and neighboring states if the need arises.

Note: Looking for an Account executive/Client Service Executive with over 2- 5 years of IT Staffing/solutions experience. Preferred IT industry experience and great to have understanding about the Technology Market.

As an Account Executive, you will provide exceptional service to newly acquired clients while focusing on the expansion of your existing client base. Working closely with the client while collaborating with the delivery team. Strong skills related to communication, relationship building, organization, and being detail-oriented are keys to success. Your overall purpose is to create a meaningful relationship with the Client that drives engagement, sales, and overall success to both organizations.

You will be joining a dynamic team that values flexibility, fun, and inclusion. We believe in open communication, innovation, and working together. We provide you with all the tools needed for success, including leads, training, mentoring, and support.

Duties and Responsibilities

• Maintain regular communication with new clients to foster and maintain meaningful relationship and actively invest in customer success.
• Execute strategies, client communication touchpoints, and campaigns to exceed assigned goals.
• Conduct regular meetings Including demo of our 3 portfolio solutions. You will be working in concert with a team for the demos.
• Attend industry networking events, trade shows and other sales related initiatives.

Requirements:

• Strong written and oral communication skills.
• Assertive, highly motivated, organized, and detail oriented.
• Personable, problem-solver and team player.
• People-person who can effectively communicate via phone and e-mail, successfully overcome objections to secure meetings.
• A positive will-to-win attitude and a competitive spirit.

About Now100:

Part of 100 Holdings Group, Now100 is Headquartered in Atlanta, Georgia, Now100 offers the highest quality professionals and solutions to help clients with their complex technology needs. Now100 is committed to understanding our clients’ needs and providing solutions that not only meet but exceed their expectations.

All your information will be kept confidential according to EEO guidelines.

This is a remote position.

We are seeking a detail-oriented, enthusiastic inidual who loves to travel for our Remote Customer Representative opportunity! As a Remote Representative  you will be responsible for personalizing travel itineraries and booking travel for clients to destinations all over the world!

Job Summary:

As a Remote Customer Representative you will handle the research and booking process for clients, this can include airline, hotel accommodations, car rentals, event/ticket sales, and more.

ROLES & RESPONSIBILITIES:

• Research, Create, and Book exceptional itineraries for clients
• Review iniduals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
• Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
• Work alongside of other team members
• Review budgets, and plan trips according to clients’ budget constraints
• Create promotional materials
• Stay up to date on changes and travel restrictions within the industry
• Promptly respond to all travel inquires and effectively communicate with clients pre/post travel
• Handle issues that may arise during the bookings and/or travel for clients

REQUIREMENTS:

• Must be at least 18 years of age
• Must be fluent in English
• Must be able to effectively communicate with clients
• Must have a smartphone with internet access, laptop is highly recommended
• Previous customer service background is a plus, but not required

BENEFITS:

• Flexible Schedule
• Full Remote, Work From Home!
• Licensed & Bonded
• Personal Website
• E&O Insurance with Fraud Protection
• Daily Training Available

REQUIREMENTS: Must be at least 18 years of age Must be fluent in English Must be able to effectively communicate with clients Must have a smartphone with internet access, laptop is highly recommended Previous customer service background is a plus, but not required

High School Diploma or GED equivalent

0-1 year

Fleetio is hiring a remote Director of Customer Success. This is a full-time position that can be done remotely anywhere in the United States.

Fleetio - Modern fleet management software.

Customer Service Associate (Inbound)

REMOTE, USA

OPERATIONS – CENTRAL OPERATIONS

FULL TIME

REMOTE

About the Role

We’re looking for an experienced Customer Service Associate to support our Operations Management department. You’ll work alongside collaborative partners and dedicated achievers in the field. You’ll utilize your customer service, phone and messaging etiquette skills to provide solutions to all patient and customer inquiries

You’re excited about this opportunity because…

• With our internal tools, you’ll be responding to all customer inquiries and providing the most adequate resolution for them
• You’ll assist with reviewing problem orders that have been escalated by customers to devise a better solution
• You’ll be interacting with patient inquiries on prescription claims, status of order, shipping location
• You’re able to maintain a positive, empathetic and professional attitude toward customers at all times
• You’ll be responding to telephone calls from customers/insurance/patients etc, routing them, if needed, to the appropriate department
• You’ll work collaboratively with other team members to ensure smooth workflow in all departments to provide support when needed

We’re Excited about you because…

• You have a High School Diploma or GED Equivalent
• You possess phone etiquette skills in order to provide excellent customer service
• You have 1+ year of Customer Service experience (Healthcare experience preferred)
• You’re able to communicate effectively with coworkers, patients, and customers
• You’re detail oriented: accuracy is essential to our operations!
• You’re collaborative and enjoy working with your team to develop professional relationships
• You are self driven and have experience working with complex systems in a remote work environment!
• You’re able to work a flexible schedule that may include holidays/weekends
• You’re adaptable to change in a high paced environment
• Preferred: Experience with pharmacy related Customer Service

About Truepill

• • At Truepill, we power the future of consumer healthcare. We started in 2016 with a vision to modernize healthcare, but we didn’t stop there. We connect telehealth, diagnostic, and pharmacy infrastructure to create innovative solutions for leading companies, enabling our partners to deliver convenient and accessible care. We provide the building blocks needed to launch and scale world-class healthcare experiences.
  • With over 10 million prescriptions shipped and millions of patients served, we work with many of the world’s largest healthcare organizations – including payers, providers, life sciences companies, consumer health brands, and government agencies. And with new partners continually joining our mission, we aim to further shape the future of healthcare – one patient at a time.
  • Come join us. Let’s build something great together.

Diversity, Equity, & Inclusion

• • Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics.

About Us 

At Devex, our vision is to do more good for more people in the global development / international aid community. We’re a media platform that connects 1+ million development professionals with news, jobs, content series, events, and funding information.

About You

Do you love to help people solve problems and find the answers they’re looking for? Do you have experience in customer support? Are you excited to be a part of a global, mission-driven company that has an open, teamwork-focused culture? Read on.

You're an empathetic listener, excellent writer, and problem solver. You thrive in an environment with repetitive tasks and where you own work. You also strive to understand your customers’ needs first and then find the right solution. You don’t shy away from difficult conversations. They energize you. Does this sound like you? If you just said "yes," keep reading...

What you'll do here

If you've read this far, we know that you want to know more. What will you do as the Member Support Associate?

• Respond to member queries in a timely and accurate way, via phone, email or chat

• Identify member issues and find the right solution for them

• Create clear, engaging documentation for our Member Help Center

• Work with the product team to build tools that will increase the efficiency and quality of support we offer our members

• Collect and provide member feedback on our products and services

• Collaborate with the team in streamlining automated workflows

• Analyze and report on identified trends affecting members and site users, and give recommended solutions

• Manage and use specific project management tools

Required Qualifications

Here are the basic requirements we're looking for in the role…

• Customer support experience

• Fluent or native level of English

• Bachelor’s degree from a recognized university 

Nice-to-haves

Besides the basics, here’s what we’d love to see you have experience in…

• Familiarity with the global development sector

• Zendesk, or a similar helpdesk tool

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Ready to get started? Apply now!

Benefits for Full-time Employee

• 10 Vacation Days

• 10 Personal Days Off

• 2 YAY Days

• Generous Maternity/ Paternity Leaves

• Non-taxable allowances (e.g. Rice, Medical, Laundry, Clothing)

• HMO Coverage for employee and qualified dependent(s)

• Paid Holidays

• Devex Summer Break

• Devex Christmas Break

• Work from home options

• Corporate Reimbursement