Land your dream remote job

Location:  US Locations Only; 100% Remote; Freelance; Part-Time

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics. 

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location: US Locations Only

Customer Support Associate (Part-time)

Discover. Savor. Connect. Welcome to the chef’s table.

Cozymeal is the leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more!

Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift or for use at home.

In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.

Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.

About the Role:

We are looking for a strong, experienced part-time Customer Support Associate to join our growing team. This is an important role within the operations team with opportunities to grow within the organization. Role could grow into full-time in the future.

Responsibilities Include:

• Understanding Cozymeal’s services and providing solutions to customers and hosts and other partner inquiries relating to our products in a timely manner. Our goal is a same-day, one-call resolution
• Provide support to customers and respond to inquiries through multiple channels including phone, chat, and email, in line with company standards for communication
• Assist our community of hosts and other partners with any questions or requests pertaining to our platform, upcoming experiences, tools, and communication
• Working closely with other departments to resolve any issues or questions.
• Other projects/duties as assigned.

Requirements Include:

• 4+ years of experience in a customer service role
• Professional with excellent verbal and written communication skills
• Positive attitude and a willingness to learn and grow in the position
• Ability to be resourceful and responsive
• Strong interest or experience in the culinary world
• Ability to work efficiently and distraction-free in a home office environment
• Proficient in Google Suite and Excel
• Experience working with a CRM

Hours: 3 hours per day Monday through Friday 1-4 pm PST

What We Offer:

Work anywhere in the world (we are 100% remote team)

Competitive pay.

Opportunity to grow within the organization to a leadership role.

Opportunity to learn from some of the best in the industry.

Great work environment with a strong and friendly team of co-workers.

Location: Worldwide. This is a fully remote role and qualified candidates from anywhere in the world can apply for this role.

If this sounds like you, then Cozymeal just might be the right place for you! Welcome home!

Customer Experience Associate – Women’s Health

Remote

POSITION SUMMARY:

The Customer Experience Associate reports to Customer Experience Supervisor and sits within Natera’s Women’s Health ision. The Customer Experience Associate will work directly with Natera’s internal, external, domestic and international customers consisting of medical professionals, patients, laboratory personnel, channel partners, supply chain personnel, and sales by assisting with a wide array of support functions and interactions.

PRIMARY RESPONSIBILITIES:

Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples based on assigned region. Necessary information includes:

Patient contact and health information

Physician and Clinic information

Billing information or medical insurance information

Requested tests to be processed

Deals directly with internal and external customers via telephone and electronic channels to:

Communicate test status per protocol to respective customers

Resend and/or request the resending of issued test results

Schedule requests for mobile phlebotomy

Support and/or triage respective customer technical issues

Triage and/or schedule clinical inquiries to/for Genetic Counseling staff

Supports Sales team processing the following account requests

Account Set Up and changes

Placing kit/supply orders

Processing orders for pre-filled requisitions

Tracking orders

Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples, results reports, and other relevant inquiries

Obtain and evaluate all relevant information to handle inquiries and complaints

Perform customer verifications

Direct or escalate requests and unresolvable issues as needed

Manage customers’ accounts, document all customer interactions, communications, actions taken, and follow ups

Familiarity with all genetic tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers.

Assists with mentoring and training new employees

Other duties may be assigned to meet business needs

Employee will have working knowledge of HIPAA policy and procedures and must comply with Natera policies in handling and protecting patient privacy.

This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job

Must maintain a current status on Natera training requirements.

QUALIFICATIONS:

High School degree or equivalent required; two- or four-year undergraduate degree or certification preferred

At least 2 years prior customer service experience

Multi-lingual skills are a strong plus

Knowledge of customer service principles and practices

Ability to analyze, escalate, or resolve customer questions within established protocols

Must be adaptable. Show perseverance and engagement through regular change.

Experienced with both phone and written customer support

Knowledge of administrative procedures and protocols

Knowledge of numeric, verbal, and written language applications

Intermediate proficiency with Microsoft Office and Google Suite apps (drive, Gmail, g-docs, g-sheets)

Excellence in attention to detail and organization skills

Ability to maintain professionalism when communicating with customers

Preferred Skills and Experience

Experience with Salesforce CRM platform, LIMS, Twilio or other virtual telephony/communication platform

Data gathering, sorting, maintenance, and analysis

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

San Carlos, CA

$19.25—$19.25 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits – Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a erse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:

Sr. Customer Service Representative

US – Remote

Operations – Customer Support

Full-Time

Remote

Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.

Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business-builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, the Middle-East and North America.

Role:

We’re looking for a dedicated, empathetic team member to join us as a Sr. Customer Support Representative within our US team. We’re looking for proactive, high-energy iniduals who have a passion for delivering a seamless customer experience, and who enjoy working in a fast paced environment. Iniduals who prove themselves will have ample room for professional growth as we continue to scale rapidly!

Please note: The shift for this role is Monday through Friday, 9am to 6pm PT (excluding federal holidays).

You will:

• Own inbound support requests through multiple channels (email, phone, and chat)
• Troubleshoot and resolve complex customer inquiries with effective problem-solving skills, all while providing complete and accurate information
• Coordinate with cross-functional teams as needed for incident communication and resolution
• Become a subject matter expert on Airwallex’s functionality and features
• Maintain high-performance metrics including customer satisfaction, response time, resolution rate, efficiency, and quality
• Teach and train other Customer Support Representatives

Who you are:

• You love communicating with customers – you must be passionate about working directly with customers, listening to what they need, and explaining the benefits of Airwallex.
• You’re focused on a great customer experience – you’re empathetic, transparent, and always try to resolve issues as quickly as you can and in the best possible manner.
• You’re a great communicator on the phone and via email – you’re able to articulate complex concepts in a way that’s easy to understand.
• You’re a multi-tasker – you’re able to prioritize your time and tasks effectively, have the ability to pick up new processes and systems quickly, and have a keen eye for detail.
• You’re a great team player – you’ll be working with people across erse global offices and will need to work collaboratively with them to solve problems.
• You’re a problem solver – you love to find solutions, are a critical thinker, and have a demonstrated history of working with and understanding complex systems.

What you bring:

• 2+ years of customer service or technical support experience
• Expert de-escalation and conflict resolution skills
• Experience with high volume support ticketing systems (Zendesk is preferred)
• Excellent verbal and written communication skills in English required, Spanish is a plus
• Adaptability and resilience for handling complex interactions and frequent change
• Fraud and payments experience is a plus
• Fintech experience is a plus

Benefits & Perks:

• Competitive salary
• Annual bonus program
• Medical, dental, and vision insurance plans
• Employee Assistance Program for mental health and well-being
• Fully remote position (with office space in San Francisco)
• 12 company holidays, including all federal holidays
• Additional birthday leave and volunteer leave
• Cell phone reimbursement

At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. We want you to share in our success, which is why you’ll be offered a competitive salary plus valuable equity within Airwallex. We also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organize regular team building events and we give our people the freedom to be creative.

Airwallex is proud to be an equal opportunity employer. We value ersity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Requisition ID: 2024-9983

# of Openings: 5

Employment Status: Full Time

Posted Date: 9 hours ago (1/2/2024 3:34 PM)

Job: Family Sales

Company: ECPI University

State: Texas

City: Dallas

Country: United States

Min: USD $45,000.00/Yr.

Max: USD $55,000.00/Yr.

Overview:

ARE YOU A SALES ORIENTED PROFESSIONAL THAT HELPS PEOPLE FIND THEIR PASSION?

If you answered yes, then an Admissions Representative career with ECPI University maybe for you!

Transform your Career at ECPI University

Since 1966, ECPI University’s employees have been dedicated to helping students achieve their academic and career goals through our unique education model. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum.

ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students’ lives, we would love to hear from you to discuss the opportunity.

Benefits of Employment

ECPI University provides comprehensive benefits, some of which are highlighted below:

– Tuition scholarship program available to employees and their immediate family members after 90 days of employment

– Competitive compensation and medical/dental benefit plans

– 401(k) participation with possible employer contributions

Responsibilities:

– Provide excellent customer service to potential students through consistent and effective outreach and follow-up.

– Make outbound calls to prospective students who have expressed an interest in attending the University.

– Meet with potential students to accurately explain program offerings; discuss and advise suitable programs in accordance with the student’s interests, qualifications, and career goals.

– Represent the University both on and off campus to prospective students, parents and other iniduals or organizations involved in the college selection process.

– Adhere to a strict code of ethics and comply with all ECPI University policies and procedures, State and Federal laws and accrediting body regulations.

– Network and build strong relationships to generate personally developed referrals.

– Work collaboratively with other departments to ensure student satisfaction.

– Assist in the planning and implementation of on-campus events and programs for groups and iniduals.

Qualifications:

Education/Experience

– Bachelor’s Degree preferred.

– 1-3 years of proven track record in sales, admissions, a call center environment, customer service, recruitment, marketing, client services or sales consulting; or by meeting or exceeding goals and targets

– 1-3 years of related experience to include appointment setting, interviewing, relationship building, client services, commitment to follow-up skills, coordinating programs and events, etc.

– Any equivalent combination of education and experience

Skills/Abilities:

– Passionate about helping others achieve their educational and career goals.

– Excellent customer service skills; to include the ability to effectively follow-up and follow through.

– Effective oral, listening and written communication skills.

– Effective computer skills as well as familiarity with the professional use of social media.

– Demonstrated ability to work effectively both independently as well as part of a team.

– Ability to present information clearly and be persuasive with a positive attitude

– Demonstrate evidence of sales orientation, creativity, and enthusiasm

– Ability to demonstrate competitive nature, self-direction, motivation and urgency to achieve goals

ECPI University is proud to be an Equal Opportunity Employer.

Join our Talent Community!

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Get paid to chat with people from around the world! No prior experience needed.Help students from around the world improve their English language skills through engaging 1-on-1 online conversations.

Enjoy the flexibility of working remotely and the opportunity for constant career and financial growth.

If you meet the following criteria, you’re a perfect candidate for this role:

• English is your native language, and you are either from The US or The UK
• You have access to a computer with a fast and stable internet connection
• You enjoy meeting new people from different countries & erse backgrounds
• You desire the freedom to work from home and have flexible hours
• You seek continuous career development and financial growth

Whether you have previous experience in customer service/support, teaching, copywriting, babysitting, or you’re a student seeking an internship to enhance your communication skills, this is the perfect job for you.

Responsibilities:

As an Online English Practice Partner, your day-to-day tasks will include:

• Engaging in 1-on-1 online video calls with students from around the world
• Lesson are focused on having conversations about various engaging topics, that students or you can choose.
• Help English learners improve their pronunciation
• Reading and discussing different articles, blogposts, newspapers, short videos
• Either pre-schedule lessons with your regular students, or just go live ANYTIME to get instantly matched with new students

Benefits:

• Set your hourly rate: You can set and change your hourly rate at any time. Most of our native English teachers charge US$15-$22 per hour. Most tutors earn up to $2200 per month
• Flexible schedule: Set your own hours and determine your workload, offering the freedom and autonomy to fit your lifestyle.
• Remote work: Enjoy the convenience of working from home or while traveling, as long as you have a reliable internet connection
• Global connections: Connect with students from various countries and gain valuable insights into their cultures.
• Be your own boss: Experience the independence of working on your own terms, without a fixed schedule or a boss dictating your hours.

Join us today and make a meaningful impact on students’ lives while enjoying the benefits of remote work and career growth.

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Customer Service Representative II

Location: Work From Home, United States

Customer Support // Remote

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Start Date: ASAP

Salary: $16/hr

Work Schedule: 8AM-5PM Eastern (Monday – Friday) 

Work Set Up: Remote

Type of Contract: Full Time

Equipment Provision: Company Provided

Job Summary: The Customer Service Representative II is responsible for handling complex customer inquiries and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative look like?

• Responds promptly and professionally to complex customer inquiries via phone, email, or chat
• Provides in-depth information about products and services to customers
• Resolves complex customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications for a Customer Service Representative?

• Must have high school diploma or equivalent
• Must be 18 years or older
• 1 year of previous customer service experience, preferably in a call center environment
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications

What are the core competencies needed as a Customer Service Representative?

•  Customer Service/Focus
• Inquiry Research/Response
• Investigative Mindset/Curiosity
• Patient and Empathetic Attitude
• Teamwork
• Results-oriented

$16 – $16 an hour

Ninja Perks and Benefits

●       Competitive compensation

●       Medical, dental and vision insurance

●       Paid time off, birthday leave

●       Bonus and incentive plans

●       Opportunities for skills training and personal and professional development

●       Employee Referral Program

Customer Experience Manager

US, Remote

Revenue Organization – Customer Experience

Full Time Exempt

Remote

Digital Customer Experience Managers (CXMs) work to drive Customer Maturity for cohorts of customers, at scale. They run experiments to identify what motions work and then scale that success to hundreds of customers within the cohorts. Digital CXMs are comfortable with the 15Five product and know how to enable customers depending on their journey state and maturity level.

OUTCOMES

• Playbook development & execution: Drive customer maturity at scale by designing and experimenting with new playbooks.
• Co-create and experiment with digital playbooks that will establish best practices of getting customers to adopt an Outcomes journey mindset.
• Execute on created playbooks by engaging with customers through Office Hours, enabling them to use 15Five in the best possible way.
• Co-develop scalable tools, processes, and best practices to ensure customers are realizing the greatest possible value from 15Five.
• 15Five Adoption Expertise: Drive journey milestone progression via digital outlets byguiding customers on the best outcomes and adoption strategy.
• Co-design scalable campaigns to advise customers on the best strategy to ensure successful adoption of 15Five.
• Effectively respond to customer inquiries regarding product usage by aligning solutions with their specific needs and use cases.
• Provide 1:1 and 1:many training for different persona types, focusing on features that are relevant to customers’ use cases.
• Customer Advocacy: Drive NPS by serving as a voice, advocate and sounding board for our customers.
• Collaborate cross-functionally with internal teams (i.e. Sales, Account Management, Services, Support, Product, Marketing) to drive toward your customers’ desired success outcomes and to ensure your customers’ voices are heard.
• Advocate for your customers’ product enhancement requests.
• Organize scalable training and education to customers that can help them get more value out of Platform.

COMPETENCIES

• Innovative experimentation:
• Conduct experiments: Ability to design and execute various experiments to test hypotheses, strategies, or solutions.
• Iterative approach: Comfort with an iterative process, continuously refining ideas based on feedback and outcomes.
• Learning orientation: Emphasis on learning from failures and successes to drive innovation and improvement.
• Adaptability: Ability to adapt quickly based on experiment results and to pivot strategies as necessary.
• Consultant:
• Speak confidently and persuasively about 15Five best practices. Display expertise in conversations to inspire customer confidence.
• Effectively explain the philosophy behind 15Five to customers in the form of clear, polished presentations and obtain your customers’ buy-in. Tell powerful stories and drive recommendations with data.
• Leverage usage and health data to make data driven decisions when recommending actions to your customers.
• Analytical thinker:
• Proficient in breaking down complex problems into manageable components.
• Capable of identifying root causes and understanding intricate relationships between various factors affecting a situation.
• Skilled in collecting, organizing, and interpreting data from erse sources.
• Strong critical thinking skills, allowing for objective evaluation of information and alternative solutions.
• Capacity to assess the validity and reliability of information before drawing conclusions or making recommendations.
• Capability to forecast scenarios and plan strategies by extrapolating from analyzed information.
• Self-Direction:
• Thrive as a self-starter in a fast-paced environment and are excited by change and ambiguity.
• Intentionally agile – willing and able to change, develop and adopt new processes. Learn continually and act quickly with flexibility.
• Identify gaps and take initiative to design solutions for said gaps. You proactively contribute to the team by innovating and creating new or enhanced resources that are used broadly across the team.
• Have awareness of your strengths and you share it with your customers and teammates.
• Make time to focus on OKRs to help move the team forward.
• A team player willing to help, mentor and onboard new team members.

DESIRED EXPERIENCE

• 3+ years of experience in Customer Success, Account Management, Consulting, or another customer-facing role, preferably in a similar role at a startup with SaaS-based solutions
• Strong organization and project management skills
• Experience with success planning and holding customers accountable to taking action
• Ability to work cross-functionally and partner with other departments to best serve the customer
• Experience innovating and creating new or enhanced resources that are used broadly across the team
• Excellent verbal, written, listening and presentation skills

HOW SUCCESS WILL BE MEASURED

• Input metrics:
• # of logged calls
• # of experiments
• Admin NPS
• Output metrics:
• ARR in level 1+
• GRR

$85,500 – $93,000 a year

About 15Five

15Five is the holistic performance management company. 15Five equips HR teams with a complete platform solution to improve manager effectiveness, drive high performance and engagement, and increase retention. 15Five’s easy-to-use software, coaching, manager training, and community enables HR leaders to continuously measure engagement and performance, and empower managers to drive change.

At 15Five, we focus on building a erse team that prioritizes inclusivity and celebrates everyone’s unique identity. We are proud of our thriving hybrid culture that supports a remote-first workplace balanced with distributed office hubs, and annual opportunities for all employees to connect in person. We also offer:

– Full Medical, Dental, and Vision Insurance

– Flexible Time Off (minimum 3 weeks off every year)

– Employer paid Short-Term, Long-Term Disability, and Term Life

– 401K with 4% match at 6 months of employment

– Inclusive Benefits Stipend (to help cover some of the gap on medical needs not covered by traditional benefits)

– Paid Parental Leave for birth and non-birth parents

– 15 paid holidays in 2024

– TalkSpace (mental health therapy)

– Wellness Coach App (offers meditation and movement classes, courses, workshops, and panels in a live and interactive setting)

– Best Self Time (2 hours of time each week dedicated to your personal self-care/self-growth/recharge activities)

– Monthly reimbursement for internet

– Sabbatical Program accessed at 7 Years

– We also provide extensive training and development such as strengths discovery and alignment and Manager specific development opportunities

Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!

15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.

The base salary range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the role across all US locations. We benchmark all roles for compensation in ranges relative to the top half of the market of similar tech companies using up-to-date market data. Within the range, inidual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits. The US new hire base salary range for this full-time role is $85,500-$93,000 + bonus or commissions + equity + benefits.

Note that base salary ranges are reviewed each year based on up-to-date market data, and team members who are performing are eligible for a merit increase, budget permitting.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

#LI-REMOTE

#LI-JL1

CoinList is looking to hire a Customer Support Analyst, Europe [Contract] to join their team. This is a contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

BitMEX is looking to hire a Customer Support Specialist (Mandarin) to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Title: Representative, Customer Service Operations

Location: USA-

What Customer Operations Support contributes to Cardinal Health

Responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis\. Acting as liaisons for both internal and external customers, customer service operations enhances the customer experience by leveraging inbound and outbound channels.

Remote, Full Time

Shift: Monday-Friday 10am-6:30pm EST

Qualifications

+ High school diploma preferred

Responsibilities

+ Offer professional and timely service as a representative of Cardinal Health at-Home

What is expected of you and others at this level

+ Applies acquired job skills and company policies and procedures to complete standard tasks

**Anticipated salary range:** $15.00-$21.19

**Bonus eligible:** No

**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well being.

+ Medical, dental and vision coverage

_Application window anticipated to close: 03/09/2024 if interested in opportunity, please submit application as soon as possible.

_Candidates who are back to work, people with disabilities, without a college degree, and Veterans are encouraged to apply

_Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

We are a team of nearly 48,000 mission-driven partners striving each day to advance healthcare and improve lives. We are Essential to care.

Headquartered in Dublin, Ohio, Cardinal Health, Inc\. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for health care facilities

We are a crucial link between the clinical and operational sides of care, working with more than 4,500 sourcing and manufacturing partners to deliver end-to-end solutions and data-driven insights that advance healthcare and improve lives every day. With deep partnerships, erse perspectives and innovative digital solutions, we build connections across the continuum of care.

With 50 years of experience, approximately 44,000 employees and operations in more than 30 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges – now, and in the future\.

On Thursday, Jan. 7, 2021, we celebrated the day our founder, Bob Walter, had the vision to start a business that became known as Cardinal Health.

One of the most important ways we celebrated was by giving back to the communities where we live and work. 2021 was a “Year of Service” for all Cardinal Health employees around the world\.

View Cardinal Health on YouTube.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Customer Service Specialist

Locations: United States Virtual

Time Type: Full time

Job Requisition ID: R-102385

Customer Service Specialist (VPS)

This role is responsible for handling inbound calls and off-phone work items related to Vehicle Protection Products such as, but not limited to, mechanical and electrical breakdown repair contracts (commonly referred to by dealerships as “extended warranties”), vehicle maintenance contracts, RV part extended service contracts.

• Starting pay: $17.00/hr
• Candidates must be able to work any shift between the hours of Monday-Friday 6am-9pm Central Time and Saturday 7am-7pm Central Time – Saturdays are required

Why You Should Consider This Role

• You love helping and connecting with people
• You’re a problem solver who likes to think on their feet and enjoy challenges
• You thrive in a fast-paced and changing environment
• You enjoy being on the phone and are passionate about customer service

What You Will Like

• The variety of work – every day and every customer’s situation is unique
• Being a part of a high performing, collaborative and supportive team
• The opportunity to demonstrate your exceptional problem-solving abilities
• Medical benefits begin on your first day
• Competitive compensation and paid time off
• Career advancement opportunities

The Details

• The agent is responsible for addressing questions from customers on how the agreement works including explaining claim procedures, coverage details, claim details, relaying denied claim determinations, etc.

• The agent must learn to navigate multiple systems, learn and adhere to departmental scripts and processes, adhere to quality assurance metrics, average handle time (AHT) and call volume metrics, properly convey the contract details/language to the customer and relay claim details and determinations to customers.

• The agent must also address inbound and outbound calls with repair facilities/service providers related to claim payment delays and processing.

• The agent is also responsible for several off-phone items including, but not limited to, claim audits and processing claim payments, working inbound and outbound emails and faxes, working payment requests coming into queues. The agent may be responsible for handling payment plan updates and manual payment requests.

• If bilingual, the ability to speak, read and write the Spanish language fluently.

Note: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades or sales of any kind

The Ideal Candidate

• High school diploma or GED
• 1 year of experience in an office, call center, or customer contact environment

Other Requirements:

• Excellent written and verbal skills to communicate with team members, management, customers, counselors and other employees of the organization
• Strong customer service skills
• Ability to work with frequent interruptions and under deadlines
• Ability to work collaboratively with others to generate ideas or resolve problems
• Ability to present a professional image
• Ability to establish courses of action to ensure efficient completion of work
• Ability to think creatively and make decisions based on incomplete information
• Ability to process time sensitive data and information from multiple sources, including data from mainframe systems, makes decisions based on this data, and to effectively communicate the related required actions to a broad audience
• Ability to quickly adapt to change, proactively recognize process improvement opportunities and be able to work independently as well as in a team setting

Preferred Qualifications:

• 2+ years of experience in an office, call center, or customer contact environment

• Previous experience as a team leader or trainer in an office, call center, or customer contact environment
• 620, 440, or other applicable and relevant licenses or certifications

What are the working conditions and physical requirements of this job?

General office demands

This is a Full-time job. Assurant’s hours of operation are Monday – Friday 6 am – 9 pm CST and Saturday 7 am – 7 pm CST. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year. Shifts for this job are typically 8 hours per day and can range anywhere between 6am to 9pm CST.

While working remotely, you are required to have internet services with a minimum internet speed of 25 Mbps on the download side and a minimum of 15 Mbps on the upload side. You can test your internet speed at www.speedtest.net or by contacting your service provider.

#AssurantProudSD

Pay Range: $15.50 – $24.03

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Customer Engagement Specialist (remote)

Remote

Full Time

Mid Level

COMPANY DESCRIPTION:

Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enable clients to navigate large-scale, digital transformation programs.

Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology and more.

Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands!

Position Summary:

Blue Acorn iCi’s Customer Engagement team is looking to hire an experienced Remote Customer Engagement Specialist. The representative must have the ability to work fully remote, i.e. access to reliable wifi connection and a quiet workspace during their shift. This inidual will be responsible for answering calls, emails and chats. You may provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s request. Must be willing to listen, learn, and resolve any customer inquiry. The ideal candidate will demonstrate a passion for the beauty industry and sharing their knowledge with others. *One weekend day is a requirement for this position*

Essential Job Duties and Responsibilities

• Strong ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Answer and manage incoming calls, emails, chats
• Maintain appropriate productivity and performance while abiding by company guidelines and KPI’s
• Ability to memorize, recall, or research answers self sufficiently
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quotas
• Aim for fast customer resolution in every interaction
• Record, organize, and file customer interactions and profile/account changes
• Able to address returns, refunds, and shipping tracking numbers
• Strong multitasking skills are a must.

Requirements and Qualifications

• High school degree or equivalent
• Previous Beauty knowledge of cosmetics, skincare, hair products preferred
• Previous experience in customer support, remote work space, fast paced environment
• Excellent at communicating over the phone and handling multiple systems at once
• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
• Able to concentrate on multiple problems at once
• Excellent time management and prioritization skills
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
• Previous experience with chat/email preferred
• Customer-focused for positive customer experience and resolution
• Has an at home work space environment that is free from distractions
• Has reliable internet connection more than 50 MBPS
• Ability to dedicate full attention to their job duties as assigned during work hours
• Working knowledge of Gmail, Google Sheets, Google Docs and Google Calendars
• Dual screen/Technical experience
• Weekend availability with overtime hours possible during peak seasons

Home Environment and Work Space:

• Dedicated home office/workspace with a closed door separating you from others in your home ages 0-99.
• Adequate space to set up the workstation
• Ability to hardwire into the router, plug directly into your router as needed.
• Agents are responsible for maintaining the workspace in a safe condition
• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but is not limited to: Children playing, Dogs barking, Loud music, Non-work-related phone calls, Doorbells, Family members/roommates, etc.
• You are scheduled on the phone throughout the entirety of your shift. It’s essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: [email protected].

California applicants: Please click here for CCPA disclosures.

Customer Experience Manager (CXM)

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We’re leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you’ll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We’re not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do

The Customer Experience Manager (CXM) will administer and optimize the renewal process to enhance the customer experience, create operational efficiencies and contribute to ARR growth as well as long-term partnerships. The CXM will also hold the charter for designing and implementing digital experiences that increase Pindrop’s ability to scale our service model across the business.

Renewal Operations Responsibilities:

• Manage the renewal operations process to ensure ARR is retained or expanded, as well as meet contractual deadlines and ensure accuracy of renewal reporting and forecasting
• Contribute to the improvement of the renewals process, policies, and tools, including automating tasks to increase productivity and overall effectiveness for Pindrop and our customers
• Ensure that the administrative aspects of renewals are maintained in Salesforce.com
• Liaise with Finance and customer stakeholders to ensure accurate PO’s and renewal orders
• Measure license usage and facilitate any overage notifications to Accounting
• Facilitate beta agreements between customers and Pindrop in support of new products

Scaled Service Responsibilities:

• Design and operationalize a scalable service plan that enables the company to leverage digital efficiencies while enhancing customer experiences
• Ensure customers in the pooled segment are receiving prompt communications and closure to their inquiries to ensure high satisfaction
• Leverage the customer success software to engage customers through digital cadences and operationalize success playbooks based on a thoughtful engagement plan based on customer segmentation, health and point in the lifecycle
• Monitor the customers through support reporting, product usage dashboards, account health triggers and other customized alerts

Who you are

• You are an excellent communicator and presenter for all levels of management
• You understand the value of strong relationships and consistently cultivate them both internally and externally
• You are self-motivated, collaborative, and a team player
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution (results-oriented)
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the forest through the trees

Your skill-set:

• 5+ years experience in SaaS customer-facing role (e.g., CSM, Services Ops, SDR, BDR)
• Experience with understanding legal contracts and improving renewals process, policies, etc.
• Experience with successfully facilitating and executing commercial contract negotiations including contractual updates in renewals with high retention, predictability, and positive customer experience
• Strong program management experience with exceptional organizational skills
• Familiarity with Apple, Google, Salesforce, Gainsight, Tableau preferred

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days.

Within 30 days you’ll

• • Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
  • Understand Pindrop contractual framework and license management
  • Get familiar with Pindrop products, customers and internal processes

Within 60 days you’ll

• • Leverage Salesforce and Gainsight to report on customer renewal
  • Engage with Account Executives and CSMs to manage renewal operations
  • Get familiar with assigned customer portfolio

Within 90 days you’ll

• • Teach us something new
  • Leverage Gainsight to manage assigned customer accounts

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from including one employer-paid employee-only plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave Equal for all parents, including birth, adoptive & foster parents
  • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:

• Audaciously Innovate We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another.
• Execution Excellence We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace ersity and celebrate our successes. We are better together.
• Make a Difference Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a erse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a erse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Title: Customer Support Agent

Location: Remote

Type: Full-Time

About Us:

Elevate Labs is on a mission to improve people’s minds.

We’ve helped millions of people around the world learn and improve concrete communication, memory, and math skills through Elevate, our first mobile app which has won Apple’s App of the Year Award and been downloaded more than 60 million times. With Balance, our second mobile app and winner of Google’s Best App award, we’ve personalized meditation and made it free for an entire year to help more people reduce stress, improve sleep, sharpen focus, and much more.

Elevate Labs is a fully remote company of voracious learners and passionate doers, driven by our vision to help billions of people lead healthy, joyful, and productive lives.

If our mission resonates with you, please consider applying!

The Role:

The Customer Support Team at Elevate Labs operates like a fast-paced, agile startup, and we’re looking for an energized, high-performing customer support agent to join the team. This is a unique opportunity to use your customer service experience, decision-making, and creative problem-solving skills to shape the trajectory of our new and existing ventures. We’re looking for someone who treats customers as part of their community, never settles for good enough, and never stops learning and teaching. This role requires balancing agility with customer obsession, all while managing tight timelines and constantly evolving business needs.

This is a full-time, fully remote position anywhere in the United States, with a schedule aligned with West Coast working hours. It is not a requirement that you be based on the West Coast, but you will be asked to tailor your schedule to PST.

We cater to the needs of the business by being available when our customers need us most. With that in mind, to be considered for this role, you must be able to work one or both weekend days and holidays, and be comfortable with a periodically changing schedule.

How You’ll Make an Impact Here:

• Be an unwavering customer advocate via inbound email and social-channel customer support, upholding our mission of world-class service.
• Strive for one-touch resolution through root cause analysis, and by prioritizing and multitasking a large volume of inbound contacts with attention to detail and ownership.
• Identify patterns in customer reports and investigate, test, and reproduce technical issues with medium complexity while maintaining customer satisfaction and Elevate’s brand image.
• Understand and meet expected personal metrics such as Volume, Handle Time, Time to Resolution, Customer Satisfaction Rating, and more.
• Provide peer-to-peer support by leading with patience, empathy, and a deep understanding of our products and customer needs.
• Question the status quo and proactively highlight areas where we can do better to help drive process and policy decisions.
• Help keep internal and external knowledge bases and documentation up-to-date.

What We’re Looking For:

• 3+ years of customer support experience
• 2+ years of experience supporting educational apps and/or software or other technical support
• Experience with Zendesk or similar customer management tools
• Excellent verbal and written communication skills with a strong attention to detail
• Intellectual curiosity – if you don’t know the answer, you’ll find out
• The ability to balance pace and precision, multitasking and prioritizing urgent needs
• A passion for customer service and the ability to execute at a high rate of speed and accuracy

Bonus:

• Experience working in a fully remote work environment with teammates operating across various time zones
• Experience working for a startup or other fast-growth company

Benefits:

• Competitive salary and equity across all geographies
• Medical, dental, and vision insurance for you and your family
• Distributed team flexibility with a home-office stipend and co-working reimbursement
• Annual learning, wellness, and travel stipends
• Generous PTO, sick leave, and paid parental leave
• Annual company meetup in a fun location

How We Hire:

At Elevate Labs, we put a lot of time and care into who we hire. We seek to build high-impact teams with high talent density. To help us get a sense of who you are and how you work, you can expect an anonymized skills assessment, where you can showcase your expertise, and around three rounds of conversational-style interviews.

Our Commitment to Diversity, Equity, & Inclusion:

We believe that there is no single candidate profile that guarantees success in this role. Experience comes in different forms; many skills are transferable, and passion goes a long way. If your background is similar to the job description and you think you can excel in this role, please apply and tell us about yourself and the impact you could make at Elevate Labs.

We also know that ersity of identity, experience, and thought leads to more creativity, better problem-solving, and wiser decisions, which is why we’re dedicated to adding new perspectives to our team. We are an equal opportunity employer; committed to ersity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we’re taking steps to meet that commitment. We highly encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQIA+ folks, veterans, and people with disabilities.

Job Title: Customer Care Associate

Location: Remote, CA

Job Type: Part-Time

Salary: $20.00 – $23.00 per hour

Job ID: 1012

# of Openings: 1

Work from home 5 hours a day!!

The Customer Care Associate will be responsible for customer care calls to PG&E Medical Baseline customers to assess and educate regarding power outage preparedness and eligibility to receive a loaner back-up battery. CCA’s will evaluate customer readiness for power outages, conduct virtual assessments to determine if customers qualify for a back-up battery and educate customers about how better to prepare for wildfire season. CCA’s will be taught extensive program knowledge from which they are expected to answer detailed program questions, encourage customer engagement and evaluate customers need to be prepared to endure the length of Public Safety Power Shutoff (PSPS) event. CCA’s will track progress and outcomes and report issues as raised.

Essential Functions:

• Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.
• Make outbound calls to PG&E Medical Baseline customers
• Assess customer’s ability to react to a power outage
• Provide power outage support and assess need for portable battery backup
• Record progress and outcomes
• Must be able to perform outbound calls
• Ability to learn, understand and articulate program guidelines
• Must commit to at least 25 hours per week and meet minimum average hourly goals
• Ability to learn data entry for relevant computer system(s)

Job Requirements:

• High school diploma or equivalent
• Two years of experience in a customer care environment, preferred
• Exhibit warm, but persuasive, communication skills
• Use quick thinking to understand customer’s needs in a short time and present solutions
• Results driven and goal oriented
• Ability to work with a erse population and handle difficult customers
• Must be able to work independently and follow instruction with minimal direct supervision
• Knowledge and experience in use of computer for data entry
• Bi-lingual in Spanish, preferred

Who is RHA?

For 40 years, Richard Heath & Associates, Inc. (RHA) has delivered innovative, impactful programs with expansive reach into California’s hard to serve communities, and has helped over 1,000,000 residents and small businesses conserve resources. RHA is a minority owned business and we are committed to social, environmental and racial equality.

Why it is easy to feel passionate about our work:

Our Vision – Connecting our clients to erse populations

Our Mission – Working together to improve lives by delivering socially responsible solutions.

Our Values – PA2CT

Proactive

Adaptable/Accountable

Committed

Team

Our Motto – Doing whatever it takes

Richard Heath & Associates is an equal opportunity employer committed to a erse workforce.

Employment is contingent upon passing all required clearances of the position, which may include but not limited to: criminal history, driving record, education and employment verification, and drug testing.

Title: Member Support Associate

Location: Denver, CO/ Remote

Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2023. We expect 2024 to be our best year yet.

Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.

We value our iniduality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring erse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA, and if you like what you see, please read on!

Our Member Support Team is growing and looking for customer service gurus to join in on the fun! Our Associates work closely with all clients; from iniduals, to hotel suppliers and even our API integration partners to resolve any and all detail changes. We’re looking for passionate candidates with a natural empathy, positive tone and a love for the customer experience. If you’re ready to kick-start your career in hospitality & customer service, this role is for you!

Here’s what you’ll do:

• Collaborate with members via phone, email and chat to manage current reservations
• Confirm with hotels that proper billing procedures are being followed and that our members have a seamless experience with their reservations
• Resolve difficult issues with our corporate contacts with a positive, professional tone
• Be meticulous about details. Our team works as a collective unit in order to ensure top notch customer service. This means that we may have multiple teammates address the same issue, and we require details notes on all interactions with our members and partners
• Communicate solutions internally and externally to resolve issues
• Provide feedback to the team in the interest of developing more efficient future processes – we want to hear your opinions!
• Process client refunds in a timely manner
• Work across multiple online portals and can dexterously move between operating systems
• Provide a top tier level of customer service. If you love helping people and have a hospitality mindset, we are a great fit for your launch into the travel technology industry

Here’s what we’re looking for:

• A positive, energetic personality that translates over phone & email
• Enthusiasm for learning technology to support a IT development team’s needs
• Proactive independent self-starter & work with urgency while maintaining exemplary organizational skills
• Pristine written & verbal communication skills
• A quick learner ready to grasp our systems, processes & procedures
• Ability to problem solve and work on several projects simultaneously while continuing to provide quality work
• Exposure to travel booking software & Salesforce is a plus!
• Experience working in the hospitality industry a plus!

Shift:

• We support our members 7 days a week. This position requires flexibility; including nights, weekends, and holidays. Please don’t apply if this is not appealing to you
• The shift we have available currently is 12pm-9pm MST with 2 consecutive days off
• We have multiple shifts for this role that just aren’t available currently. Pending your performance as you progress throughout your career as an MS Associate, you’ll gain flexibility in adjusting this to your preferable days & times. We are actively hiring for roles that incorporate consistent weekend work PM shifts

Remote Opportunities:

• This role is eligible for remote work within the U.S.

Cash compensation:

• The base pay for this role is $20/hour plus the potential to make a monthly bonus.

Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.

As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

• Competitive base salaries
• Annual performance bonuses
• Stock options for all associates + performance-based stock options
• Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
• 401(k) plan with a match program
• Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
• Paid parental leave and family medical leave
• Hotel discounts through our exclusive platform
• The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.

Title: Customer Service Agent – Merchant Team

Location: Global

Type: Full-time: Remote

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities:

• As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
• Independently provide accurate information to resolve problems/issues that arise
• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
• You will escalate issues to your team leader, managers, and other departments as required
• Adhere to the Quality Assurance standards set
• Adhere to and comply with the schedule set by the Team Leader
• Assist in the preparation of other processes as and when assigned/required by the Team Leader
• Display good team working attitude and behavior within the team and other departments in the company

Requirements:

• 2-3 years experience in frontline customer support, preferably in the financial or service industry
• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
• Both adaptable and resilient, able to operate in a quickly changing environment
• Excellent verbal and written professional English and Russian language skills
• Great at multitasking, prioritizing, and managing time effectively.
• You must have a fast internet connection (5mpbs broadband internet connection at least)
• Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage.
• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Working at Binance

Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

Work alongside erse, world-class talent in an environment where learning and growth opportunities are endless

Tackle fast-paced, challenging and unique projects

Work in a truly global organization, with international teams and a flat organizational structure

Competitive salary and benefits

Balance life and work with flexible working hours and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a erse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Location:  Guatemala; 100% Remote; Freelance

Discover high-quality remote contracting opportunities in Guatemala with Omni! Work from home with flexible schedules, partner with top US brands, and earn an excellent income. Join us today to start your journey to success and experience the convenience of working from home. Apply now and let us help you achieve your career goals!

Looking for a dependable and flexible customer service work opportunity in Guatemala with exceptional companies? Discover high-quality remote contracting opportunities in Guatemala with Omni! Earn an excellent income from the comfort of your own home while working with top US-based brands.

As an independent contractor with Omni, you’ll provide exceptional customer service to Fortune 500 companies and have the flexibility to work on your own schedule. Our supportive community empowers you to succeed and grow while recognizing the importance of relationships and personal development.

Join us today to start your fulfilling career in Guatemala! Apply now to be your own boss and enjoy the gig life:

 Set your own schedule.

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

🏭 Gain experience in different industries

💵 High pay rates

As a contractor with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat or email, assisting them with all their needs. We prioritize providing excellent customer service and empowering our contractors to succeed in their roles.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $4 to $6 USD per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

 Important Information

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are able to work with contractors residing in Guatemala.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location:  US Locations Only; 100% Remote; Freelance

This is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all open contracts.

Begin your journey by clicking the “Apply Now” button and completing your profile. As part of the application process, you’ll need to take an online assessment which will only take 15 minutes to complete. If you meet the requirements, you’ll receive an invitation within 24 hours to log in to our online portal where you can view and apply to contracts that match your interests. Don’t forget to check out our technology requirements before applying.

Overview

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location: US Locations Only

Location:  Philippines; 100% Remote; Freelance

Begin your journey by clicking the “Apply Now” button and completing your profile. As part of the application process, you’ll need to take an online assessment which will only take 15 minutes to complete.

Overview

Schedule:

🤙 Flexible work schedule options available

🗓️ Opportunity to create a work schedule that works best for you up to 40 hours per week

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates ranging from $3-$4 per hour based on work performed.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

🧐 Keen attention to detail with strong problem-solving skills

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information

Technology & Equipment Requirements:

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

We are open to partnering with contractors in all locations around the Philippines. If you want to work remotely, from home, apply today!

Title: Healthcare Customer Service Representative

Location: Work From Home, United States

Type: Full Time

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Salary: $15/hr

Type of Contract: Full-Time Employment

Work Set Up: Permanent Remote

Equipment Provision: Bring-Your-Own-Device (BYOD)

Schedule: 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off )

What does a day in the life of a Healthcare Customer Service Representative look like?

• Responsible for handling enrollment, benefits, and claims calls
• Must be able to understand and empathize with customer needs
• Must be able to resolve customer issues in a timely and efficient manner
• Must have strong customer service skills
• Must be inquisitive and have strong problem solving skills
• Responds promptly and professionally to customer inquiries via phone, email, or chat
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Performs other duties as assigned

What are the required qualifications of a Healthcare Customer Service Representative?

• Must have high school diploma or equivalent
• Previous experience in a customer service role
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications
• HIPAA knowledge

Having these qualifications are helpful, but not required

• Medical or medical insurance background preferred
• Call center experience handling healthcare accounts is a plus

Ninja Perks and Benefits

Competitive compensation

Medical, dental and vision insurance

Paid time off, birthday leave

Bonus and incentive plans

Opportunities for skills training and personal and professional development

Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Salary: $15 – $15 an hour

Location:  AR, AZ, FL, GA, IL, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, and WI; 100 % Remote

Seasonal Technical Customer Service Representative – Remote

VIPdesk Connect is a certified B-Corp, a women-owned US-based corporation, and a Best Workplace winner committed to delivering “more human” customer service. Our core values are central to how we do business and we have partnered with some of the world’s best iconic brands to provide virtual customer service solutions and provide an elevated customer experience.

The Seasonal Technical Customer Service Representative is responsible for providing an authentic, world-class customer experience for our clients’ customers via phone, email, and chat with the phone as the primary focus and channel. Your role is to handle customer care and technical support for a company focused on parenting and infant wellbeing. This includes providing services on their intelligent products and applications on iOS and Android platforms, providing information on products and offerings, processing purchase requests, sharing relevant policies, and managing escalated issues to resolution utilizing a variety of resources, tools, and information to navigate customer accounts, research, and review policies.

This remote position is a seasonal role working through the end of March 2024. 

What You’ll Do

• Handle customer requests and interactions on behalf of VIPdesk Connect clients via phone, chat, and email with phone as the primary focus and channel
• Create positive customer touchpoints via phone, chat, e-mail, and SMS using a friendly, respectful, and professional tone while exhibiting genuine empathy
• Utilize critical thinking skills to analyze information, provide accurate troubleshooting of product and related support; diagnose and resolve issues following best practices and guidelines
• Assist with device installation, app setup, and configuration
• Conduct initial troubleshooting and technical assistance to customers, resolving basic technical issues, including network connectivity and device configuration, and escalating complex problems to higher support levels when necessary
• Attend training and meetings as required to stay up to date with current information about the brand, products, services, processes, and policies
• Meet performance metrics including Customer satisfaction (CSAT), average handle time, quality, and productivity
• Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote ersity and inclusion in the workplace.

What You’ll Need

• 1+ years of demonstrated experience and success in customer service
• High School diploma or equivalent
• Technical proficiency in problem-solving and troubleshooting; has working knowledge of desktop platforms and mobile devices and the ability to learn new technology quickly
• Effective communication skills, both written and verbal, with the ability to adjust style to customer demographics
• Polite, friendly, and courteous demeanor in all direct interactions
• Respond positively to change, accept coaching and feedback, embrace and use new learning to accomplish complex or difficult challenges
• Attention to detail and commitment to meeting quality standards
• Able to accurately document customer interaction
• A home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, USB wired headset, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
• To be considered, you must reside in one of these states: AR, AZ, FL, GA, IL, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, and WI

Preferred Qualifications

• Experience in a virtual contact center environment
• Experience with troubleshooting apps on both iOS and Android platforms preferred
• Working knowledge of customer service ticketing systems (i.e., Zendesk, Talkdesk)

Training & Shift Requirements

Virtual training will be held January 23 – February 2, 2024 from 12:00 PM – 8:00 PM ET, Monday – Friday.  Training is paid.

After successfully completing training,  assigned shifts will be scheduled between Monday – Friday from 10:00 AM ET to 10:00 PM ET and may require working one weekend shift per week.  The schedule may change based on business needs.

Compensation & Benefits

$15.00 per hour for a Technical Customer Service Representative, Level 1. Compensation will be in accordance with applicable local or state minimum wage regulations, which may exceed $15.00 per hour in certain locations.

Who We Are

At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness.

VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of ersity, equity, and inclusion. Our inidual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified iniduals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V

Title: Senior Customer Service Representative

Location: USA-

_What Customer Service Operations contributes to Cardinal Health_

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution\.

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem\-solving, research and problem/dispute resolution\.

**Shift:** Monday\-Friday8:30am\-5:00pm EST

**Remote Details:** You will work from home, full\-time\.

_As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities\. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date\. You will be required to have a dedicated, quiet, private, distraction free environment with access to high\-speed internet\._

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
• Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
• Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
• Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
• Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.
• Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
• Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
• Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
• Redirects customers to applicable in-house resources as necessary.
• Supports general post-sales issues resolutions as necessary.

Qualifications

• 3-6 years of experience preferred
• High School Diploma, GED or technical certification in related field or equivalent experience preferred
• Experience with medical billing preferred
• Experience with insurance verification preferred

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Anticipated salary range: $17.60/hr – $25.19/hr

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPa y
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 02 /18/2024 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

We are a team of nearly 48,000 mission-driven partners striving each day to advance healthcare and improve lives. We are Essential to care.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for health care facilities

We are a crucial link between the clinical and operational sides of care, working with more than 4,500 sourcing and manufacturing partners to deliver end-to-end solutions and data-driven insights that advance healthcare and improve lives every day. With deep partnerships, erse perspectives and innovative digital solutions, we build connections across the continuum of care.

With 50 years of experience, approximately 44,000 employees and operations in more than 30 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.

On Thursday, Jan. 7, 2021, we celebrated the day our founder, Bob Walter, had the vision to start a business that became known as Cardinal Health.

One of the most important ways we celebrated was by giving back to the communities where we live and work. 2021 was a “Year of Service” for all Cardinal Health employees around the world.

View Cardinal Health on YouTube (http://youtube.com/user/CardinalHealth)

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Tether is looking to hire a Customer Support Specialist - (Remote India) to join their team. This is a full-time position that can be done remotely anywhere in India or on-site in New Delhi.

Customer Service Representative

Remote

Louisville, Kentucky, United States

Interapt Business Process Outsourcing

Part time

Description

Interapt, a world-class technology services company, is seeking Customer Service Representatives to join their client team in the Information Technology and Services industry. As a Customer Service Representative at Interapt, you will be a crucial part of our mission to transform clients and empower humans with technology.

At Interapt, we are dedicated to attracting and developing the best talent while providing equal opportunities for iniduals with and without IT experience. Our doors are open for all, as we build a thriving and inclusive technology ecosystem in middle-America that invests in people and communities. Our commitment to social responsibility is embedded in everything we do, ensuring that we are not only leading in the industry but also making a positive impact on society.

Responsibilities

• Handle customer inquiries and provide information about our products and services
• Resolve customer complaints and ensure timely resolution
• Assist with order processing, including entering orders and tracking shipments
• Build and maintain strong relationships with customers to enhance loyalty
• Keep accurate records of customer interactions and transactions
• Collaborate with cross-functional teams to improve customer experience
• Stay updated on product knowledge and industry trends to provide accurate and up-to-date information to customers

Requirements

• Must be open to work a Monday – Friday 9a-2p EST schedule
• Proven experience in customer service or a related role
• Prior experience working in a remote environment is preferred
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multi-task and prioritize tasks effectively
• Proficiency in using customer service software, databases, and tools
• Attention to detail and accuracy in completing tasks

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home
• Wellness Resources
• Training & Development

*We expect this team to start early February, and as a result this will be an expedited recruitment process.

**At Interapt, we value erse backgrounds and perspectives, and welcome applicants from all experiences and skill sets. Don’t be deterred if you don’t check every box on our list of qualifications. We believe skills can be developed, and we are willing to invest in the right candidate who shows potential. If you are excited about this opportunity, we want to hear from you!

Title: Contact Center Associate – Authorizations Agent

100% Remote

Location: USA-

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

Summary:

As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.

Responsibilities:

• Responsible for authorizing repair/replacement of covered systems or appliances.
• Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
• Provides any necessary follow-up.

Qualifications

Minimum Education, Licensure and Professional Certification requirements:

High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience

Minimum Experience required

1-3 years of customer service experience and/or training required

Required Skills:

• Knowledge of how to read a contract
• Knowledge of business unit policies and procedures
• Customer service and conflict resolution
• Negotiation skills
• Computer skills (Microsoft Word, Excel, Outlook)
• Attention to detail
• Ability to multi-task
• Ability to adapt to a fast-paced environment
• Must have internet access with minimum 4.6Mbps upload/download speeds

Preferred Skills:

• Highly skilled in mathematics
• Strong deductive reasoning skills
• Effective communication skills

Other/State Specific

This role pays between $16/hr to $17/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

#INCSC

Title: Customer Service Specialist – Remote

Location: United States

Full-Time

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

ABOUT THE COMPANY Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.

ESSENTIAL DUTIES AND RESPONSIBILITIES Handle continuous work volume by interacting with patients and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources Receive and process order requests from referrals for durable medical equipment and healthcare services Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges Demonstrate professionalism and provide high quality service when interacting with patients, caregivers, and/or referrals Resolves patient/referral complaints and escalations with urgency by the identifying problem, troubleshooting of equipment and/or coordinating appropriate corrective action Assess patient and referral needs, identify satisfactory resolution, and provide high quality customer service Comply with and adhere to all regulatory compliance areas, policies and procedures, and best practices Follow quality program guidelines and procedures for all transactions to ensure that we give the best service to all customers Performs other duties as required

MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience High School Diploma or GED required 1-3 years of Call Center Experience preferred 1-3 Years of Healthcare and/or Health Insurance Customer Service experience preferred Experience working in remote environment preferred Certificates, Licenses, Registrations or Professional Designations N/A

SKILLS, KNOWLEDGE AND ABILITIES Assess problems & identify solutions Professional verbal and written communication Effective listening, paraphrasing, and summarization Personal accountability and emotional intelligence Time management and reliability Computer Skills Basic skills in using a Windows based computer. Language Skills English (reading, writing, verbal) Mathematical Skills Basic level mathematical proficiency

PHYSICAL DEMANDS This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified iniduals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT Work is performed in an office setting with exposure to moderate noise.

TRAVEL Occasional travel as required.

OTHER INFORMATION The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific inidual’s position.

Apria Healthcare is committed to hiring veterans and military spouses.

Customer Support Agent

at Clipboard Health

Global

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

About the Role

We are looking for customer-centric iniduals to service our marketplace with empathy and judgment. You own your customer’s issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer’s first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments.

Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.

Day-to-Day Responsibilities

• Process customer contact and deliver prompt solutions through phone, chat, and email
• Communicate and collaborate with different departments
• Investigate, research, and resolve customer issues
• Handle tough and dissatisfied customers politely and professionally
• Track and follow up on all customer requests in a timely manner
• Manage conflicting priorities
• Provide outstanding and exceptional customer service
• Must have weekend availability

What Sets You Apart

You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You’re genuinely curious and take initiative to solve problems when you see them.

Why work at CBH?

• Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.
• Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
• Personal and professional development opportunities. If you’re interested in developing a particular skill or learning more about a particular part of the business, we’ll give you the opportunity to learn

System Requirements (NO CHROMEBOOKS, NO LINUX OS)

• Minimum 20Mbps wired internet connection
• CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
• RAM: minimum 16GB or higher
• Boot Drive: using SSD
• Wired headset
• Quiet working environment
• Steady power and internet

We operate 24/7 and work on a rotating roster, including weekends.

Money Customer Experience Representative (Credit Card)

at Robinhood

Denver, CO; Westlake, TX; Lake Mary, FL; US – Remote

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

As we continue to build…

We’re seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world we’d love to have you apply.

About the team + role

The Money Customer Ops team is responsible for providing our customers with the best experience possible while using our product. We are the “voice of the customer” and work closely with other teams to ensure that our product reflects our customers’ needs and that we have the tools necessary to provide our customers exemplary service in each interaction.

As a Money CX Agent, you will be a subject matter expert on the Credit Card product and customer support processes. You will be the front-line agent responsible for assisting our cardholders with their most challenging inquiries. You will independently troubleshoot and work with other teams to resolve the cardholders concerns as efficiently as possible.

It is preferred that this role is located in one of the office locations listed on this job description which will align with our in-office working environment. This position is only eligible for remote work in limited geographies within the US where we do not have physical office locations. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

• You have deep customer empathy and are passionate about providing exceptional customer service to every customer
• You are a critical thinker, a problem solver and are able to be agile and flexible as processes evolve
• You like digging into the details, working independently (while asking questions or escalating when necessary), and have a keen eye for spotting trends that could indicate a product bug or issue
• You’re hungry to learn and grow alongside a growing business

What you bring

• 2+ years of full-time work experience
• Basic understanding of financial products is a plus
• Previous experience with text or email customer support is a plus
• Basic working knowledge of Zendesk is a plus

What we offer

• Market competitive and pay equity-focused compensation structure
• 100% paid health insurance for employees with 90% coverage for dependents
• Annual lifestyle wallet for personal wellness, learning and development, and more!
• Lifetime maximum benefit for family forming and fertility benefits
• Dedicated mental health support for employees and eligible dependents
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.

Zone 1 (Menlo Park, CA; New York, NY; Seattle, WA; Washington, DC)

$28.05$33 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$26.35$31 USD

Zone 3 (Lake Mary, FL)

$23.80$28 USD

Click here to learn more about Robinhood’s Benefits.

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our missionwe’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood embraces a ersity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants’ privacy rights. To review Robinhood’s Privacy Policy please review the specific policy applicable to your region: Canada Applicant Privacy Policy / UK/EEA Applicant Privacy Policy / US Applicant Privacy Policy

Xapo is looking to hire a Customer Success Advisor - Asia to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Support Representative

We are a fast-growing retailer here in Grand Junction looking to fill the position of Customer Support Representative. The position is 40 hours a week, Monday through Friday. We are looking for people that are willing to invest their time in a young company with huge potential.

• Responding to customer enquiries
• Managing customer experience
• Processing and tracking customer returns

Our company core values are:

• Health
• Vision
• Dental
• 10 days of PTO accrued in year one; 15 days of PTO accrued in year two
• 7 Paid Holidays Per Year
• Company jacket from The North Face
• Company water bottle from Yeti
• 401K (after the first year)
• HSA/FSA (with applicable health plan)
• Quarterly Social Events

This position can be worked remotely anywhere within the contiguous United States.

ZEBEDEE is looking to hire a Customer Support Agent to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

MoonPay is looking to hire a LATAM Support Analyst, Customer Experience (CX) to join their team. This is a full-time position that can be done remotely anywhere in Mexico.

CoinTracker is looking to hire a Customer Advocate to join their team. This is a contract position that can be done remotely anywhere in Canada, or the United States.