Rocket Money is hiring a remote Team Leader, Customer Support. This is a full-time position that can be done remotely anywhere in the United States.

Rocket Money - The money app that works for you.

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Designated Support Engineer III to join our Focal Support team. Reporting to the Focal Support Manager, you'll be responsible for:

Managing and resolving customer cases assigned to your pod promptly to meet customer needs and satisfaction Building trust with customers by understanding their requirements, priorities, and limitations to provide solutions Participating in the on-call rotation to monitor and address weekend issues, although it is voluntary Collaborating with the product team, engineering, or escalation team to open bug reports for code defects using Jira Communicating with assigned customers, keeping them updated on progress and resolutions

What We're Looking for (Minimum Qualifications)

4+ years of support and networking experienced required General firewalls and packet filtering experience and troubleshooting HTTP/HTTPS troubleshooting by browsers (performance and errors) IPv4, IPv6, routing, DNS, load balancing, proxies, and other layer 2-4 concepts Authentication systems such as LDAP, MS AD 

What Will Make You Stand Out (Preferred Qualifications)

Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS) Zscaler Product Experience  VPN technologies such as IPSec and VPN clients, Scripting knowledge (SHELL, Python)

LI-HYBRID

LI-NL1At Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

⬇

Apply Now

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.  At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Designated Support Engineer to join our Customer Service team, reporting to the Senior Director of Focal Support. This is a hybrid role, reporting in to the Escazu, Costa Rica office 3 days a week.  You will: 

Work in a small group (pod) familiar with both customer technology and maintenance personnel. Earn customer trust and deliver a superior, responsive support experience. Collaborate with Technical Account Managers (TAMs) and account teams to provide personalized and knowledgeable support. Understand customer history and feature usage to provide relevant recommendations. Contribute to building customer trust in our product for mission-critical infrastructure and deliver technical solutions to large enterprises.

What We're Looking for (Minimum Qualifications)

5+ years of support and networking experienced required Network troubleshooting, including use of Wireshark, trace route and MTR to identify problems SSL, HTTP/HTTPS troubleshooting via browsers (performance and errors) IPv4, IPv6, routing, DNS, load balancing, PAC files, proxies, and other layer 2-4 concepts Authentication systems such as LDAP, MS AD etc

What Will Make You Stand Out (Preferred Qualifications)

2+ years of data loss prevention experience (DLP)  GRE and IPSec tunnel troubleshooting General firewalls and packet filtering experience and troubleshooting

LI-Hybrid

LI-BH1

At Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

⬇

Apply Now

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Designated Support Engineer to join our Customer Service team, reporting to the Director of Focal Support. This is a hybrid role, reporting in to the Plano, Texas office 3 days a week.  You will: 

Work in a small group (pod) familiar with both customer technology and maintenance personnel. Earn customer trust and deliver a superior, responsive support experience. Collaborate with Technical Account Managers (TAMs) and account teams to provide personalized and knowledgeable support. Understand customer history and feature usage to provide relevant recommendations. Contribute to building customer trust in our product for mission-critical infrastructure and deliver technical solutions to large enterprises.

What We're Looking for (Minimum Qualifications)

5+ years of support and networking experienced required Network troubleshooting, including use of Wireshark, trace route and MTR to identify problems SSL, HTTP/HTTPS troubleshooting via browsers (performance and errors) IPv4, IPv6, routing, DNS, load balancing, PAC files, proxies, and other layer 2-4 concepts Authentication systems such as LDAP, MS AD etc

What Will Make You Stand Out (Preferred Qualifications)

2+ years of data loss prevention experience (DLP)  GRE and IPSec tunnel troubleshooting General firewalls and packet filtering experience and troubleshooting

LI-Hybrid

LI-BH1Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.Base Pay Range$105,000 - $150,000 USDAt Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

⬇

Apply Now

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Senior Product Support Engineer to join our Product Support team. Reporting to the Manager of Product Support, you'll be responsible for:

Providing phone/email consultation to independently debug complex security/network problems for Tier III support Working with Engineering and assisting the customer with testing or troubleshooting Reproducing customer issues to verify problems and providing feedback to the Engineering and Operations team

What We're Looking for (Minimum Qualifications)

6+ years of experience in technical support or a related area Minimum university degree in IT, or related field Proficient in troubleshooting, debugging, and working directly with customers

What Will Make You Stand Out (Preferred Qualifications)

In-depth understanding of enterprise networks and infrastructure, TCP/IP, including reading packet, captures and general diagnostics is required Experience with Internet protocols: HTTP, and its proxies, SMTP, DNS, LDAP, and FTP Experience with open source system administration: Windows, Linux, FreeBSD and the ability to read packet captures (Wireshark)

LI-JK3

LI-HybridAt Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

⬇

Apply Now

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Product Support Engineer II to join our Global Customer Support team. Reporting to the Manager, Product Support you'll be responsible for:

Providing second line phone/email consultation to independently debug complex security/network problems Helping ongoing training programmes for the department and promote a team environment Mentoring other engineers on advanced troubleshooting, debugging and case management skills

What We're Looking for (Minimum Qualifications)

Minimum 2 years of experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products Experience with operating systems such as Linux, Unix, and Free BSD Experience troubleshooting network issues and familiarity with the necessary tools and protocols Familiarity with: Network Protocol Analyzers, Network Security, authentication systems and VPN technologies

What Will Make You Stand Out (Preferred Qualifications)

Bachelor of Science in Computer Science/Engineering or an equivalent advanced industry certifications Zscaler product experience Script knowledge

LI-NL1#LI-HybridAt Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

⬇

Apply Now

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Manager of Product Support to join our Product Support team. This role would report into to the Director of Customer Services in Japan in a hybrid setting, and you would be responsible for:

Establishing operational goals and work plans, and delegating assignments to your team Promoting a growth mindset, motivating, and above all, supporting the existing Product Support team Working cross-functionally with our Support, Engineering, Ops, and Sales teams Working with the Customer Success Managers to support project and engagement plans with your clients and providing technical leadership during major incidents Resolving the more difficult technical issues and lingering issues our clients may have

What We're Looking for (Minimum Qualifications)

More than 5 years of experience managing teams of up 15 members Minimum university degree in IT, or related field A detailed working knowledge of web-based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls Customer management skills during post incident response

What Will Make You Stand Out (Preferred Qualifications)

Vendor certification (i.e. CISSP, CCIE, CCNP, JNCIE, and MCSE)

LI-JK3

LI-HybridAt Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

⬇

Apply Now

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Staff Product Support Engineer to join our Product Support team. Reporting to the Manager of Product Support, you'll be responsible for:

Providing phone/email consultation to independently debug complex security/network problems for Tier III support Working with Engineering and assisting the customer with testing or troubleshooting Reproducing customer issues to verify problems and providing feedback to the Engineering and Operations team

What We're Looking for (Minimum Qualifications)

7+ years of experience in technical support or a related area Minimum university degree in IT, or related field Proficient in troubleshooting, debugging, and working directly with customers

What Will Make You Stand Out (Preferred Qualifications)

In-depth understanding of enterprise networks and infrastructure, TCP/IP, including reading packet, captures and general diagnostics is required Experience with Internet protocols: HTTP, and its proxies, SMTP, DNS, LDAP, and FTP Experience with open source system administration: Windows, Linux, FreeBSD and the ability to read packet captures (Wireshark)

LI-JK3

LI-HybridAt Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

⬇

Apply Now

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.   We're looking for an experienced Manager, Designated Support to join our Product Support team.  This is a hybrid role, going in to our Escazú office 3 days a week.  Reporting to the Senior Director of Global Focal Support, you'll be responsible for:

Leading and mentoring a team of support engineers, ensuring process adherence and technical development.

Managing escalations and engaging with customers on critical support issues.

Overseeing team operations, including shift scheduling, PTO management, and training programs.

Driving continuous improvements in support processes to ensure timely and high-quality customer issue resolution.

Collaborating cross-functionally with Sales, Product, and Technology teams to align customer support with business objectives.

What We're Looking for (Minimum Qualifications)

3+ years of experience as a support manager, including escalation management and people leadership

5+ years of experience as a Support Engineer/Senior Support Engineer, working with networking or web security products

Strong knowledge of enterprise networking and security, including VPN technologies, authentication systems (LDAP, MS AD), and network security protocols (SSL/TLS, Firewall, IDS/IPS)

Proficiency in troubleshooting network-related issues using tools such as Ping, Traceroute, MTR, and Wireshark

Excellent verbal and written communication skills in English

What Will Make You Stand Out (Preferred Qualifications)

Bachelor of Science in Computer Science, Engineering, or equivalent advanced industry certifications.

Experience with Linux, Unix, or FreeBSD operating systems.

LI-BH1#LI-Hybrid

 At Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

⬇

Apply Now

DMarket, recently acquired by Mythical Games, makes the secure purchase and trade of virtual items possible through our blockchain-enabled marketplace. Mythical Games is a Venture-backed game technology company powering the next generation of players, games, and studios.  Our goal is to launch exceptional video games that leverage distributed ledger tech while also providing a platform that will allow other game developers to do the same. At Mythical Games, we are proud of our ‘People First’ culture. We believe that it takes great people and culture to make great products.  By treating each other with empathy and respect, we can live fulfilling lives outside of our jobs while also creating exceptional work.We are looking for a Customer Support Specialist to join our growing team and help us increase our customers’ satisfaction levels. Required skills:

1+ years of Customer Support experience; Interested in gaming industry; Literacy, responsibility, attention, stress resistance are a must; Excellent communication skills and customer-oriented approach, will to go extra mile; Ability to multitask; Upper-intermediate level of English; Crazy-fast typer; Being a confident Steam user is required; Fintech experience would be a great advantage.

Responsibilities:

Provide written support for customers in chats, tickets, instant messengers, social media — no calls; Communicate with users in English/Ukrainian; Communicate internally with other departments (marketing, antifraud, developers, etc.); Address customers’ inquiries to relevant departments by creating tickets; informing the customers about these tickets’ resolution; Be flexible in a dynamic environment, quick-paced changes are constant.

Location: Only Ukraine; Remote Work Hiring process: ✅Intro call with a Recruiter → ✅ Test Task → ✅Technical Interview → ✅Reference Check → ✅Offer We offer: 

Team of like-minded professionals who understand your game passion; Work in an international product company - Mythical Games is the resident of Diia City; Competitive financial reward; Health care starting on your first working day; 22 paid vacation days, paid sick leaves and other personal days in accordance with the company's internal policies; Flexible working hours; Referral bonuses; Financial support and PTO in case of special occasions governed by the internal policies of the company. Our team values ersity and believes that it strengthens our games, products, and communities.  We strongly encourage POC, folks with disabilities, those belonging to the LGBTQIA+ communities, and people across all gender to apply.  If you need assistance with accommodations due to a disability, please reach out to [email protected]. We’ll be with you as soon as possible; our goal is to ensure an accessible and equitable interview process.

⬇

Apply Now

About Figure Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We’re helping homeowners tap their liquidity easily, efficiently and reasonably for purpose-driven, significant expenditures – everything from dream home renovations and debt consolidation to small business formation. In seven years, we’ve become the country’s #1 non-bank HELOC lender. As a financial technology firm operating at the intersection of regulation and transformation, we’re a “unicorn” – a group of fewer than 1000 companies globally that is valued at $1B or more and has been in operation for less than ten years.  Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, collaborative, and curious. We value iniduals who bring a problem-solving mindset to every task. Every day at Figure is a journey in continuous learning combined with a focus on getting work done that makes a difference. Join us! Wealthfront Career-Launching Company  Figure Series D Announcement About the Role We are looking for customer service teammates to join a growing segment of our company. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our prospects and customers. Your effective communication, problem solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy. What You’ll Do

Be the first point of contact and advocate for our customers Handle customer inquiries via omni-channel communication (phone, chat and email) and process applications with exceptional customer service  – and ideally leading to improved brand recognition, loyalty, and referrals  Educate customers on Figure and our products with knowledge and enthusiasm Gather and share key insights that assist in improving Figure’s products, services, and customer experience generally Provide technical support and troubleshooting with patience – whether it’s a glitch or a customer needing help navigating our digital processes  Conduct video notary sessions with attention to detail and professionalism; maintain thorough follow up with stakeholders as needed (once licensed as e-notary – see section below) Participate in company sponsored training and licensing programs to expand your skillset and the team’s overall capabilities Contribute to an exciting and vibrant office environment and team dynamic

What We Look For

1+ years in a customer facing role BA/BS from an accredited university (preferred) Proven background in being a dependable and reliable team player Flexibility and adaptability to ongoing refinements in process and structure Confident, friendly, and compassionate communication skills Ability to become a licensed e-notary including passing the Figure and state required background check Successfully complete the required compliance trainings A positive and problem-solving approach to customer service   Ability to instill trust and rapport with prospects and customers Process-driven organizational skills   A quick and flexible learning >

How We Operate This is a full time role based on a 40-hour work week. Schedules are assigned after training, and operate on a shift bid structure. In order to promote the best performance possible, top performers are able to bid for their preference in shifts first. Hours of operation are M-F 6am-9pm Pacific and Sat-Sun 6am-5pm Pacific.  Salary

Compensation Range: $22/hr, with an additional compensation of $24/hr for hours worked between 6pm - 9pm pst Monthly Bonus: Can range anywhere from $0 - $1,300/month. Average bonus earned is $570/month

Benefits

Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer-funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

LI-SB1

LI-Hybrid

⬇

Apply Now

Who We Are: Alpaca is a US California headquartered brokerage infrastructure technology company and self-clearing broker-dealer, delivering execution and custody solutions for Stocks, ETFs, Options, Cryptocurrencies, and more, and has raised over $170 million in funding. Amongst our subsidiaries, Alpaca is a licensed financial services company in multiple countries, and we serve hundreds of financial institutions globally such as broker-dealers, investment advisors, hedge funds, and crypto exchanges. Alpaca’s globally distributed team members bring in erse experiences such as engineers, traders, and brokerage professionals to achieve our Mission of opening financial services to everyone on the planet. We are also deeply committed to open-source contributions and fostering a vibrant community. We will continue to enhance and improve our award-winning developer-friendly API and the infrastructure behind it. Our Team Members: We’re a team of 150+ globally distributed members who love working from our favorite places worldwide. Our team spans the USA, Canada, Japan, Hungary, Nigeria, Brazil, the United Kingdom, and more! We’re looking for candidates eager to join Alpaca’s growing organization, who are excited about our Mission of “Open financial services to everyone on the planet and share our Values of “Stay Curious,” “Have Empathy,” and “Be Accountable.”  

Things You Get To Do:

Assist clients and broker partners by being the first point of contact on service needs and issues

Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include funds distributions, cash and stock journals, account updates, ACATs initiation, and other operational tasks.

Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items.

Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams.

Ensure new business paperwork is accurately and successfully submitted.

Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment

Ability to independently make decisions within general guidelines

Basic understanding of KYC and client onboarding processes

Who You Are (Must-Haves):

Excited about Alpaca’s mission and what we’re building

One to two years of experience in the securities industry.

FINRA Series 7 license

Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment

Must have strong written and communication skills

Experience with FINRA, Federal, and SEC regulations

Ability to collaborate and work effectively in a remote team environment

Must possess the ability to adapt to a changing business and regulatory environment

Enjoys challenges and taking ownership of new responsibilities

Assist clients and broker partners by being the first point of contact on service needs and issues

Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include funds distributions, cash and stock journals, account updates, ACATs initiation, and other operational tasks.

Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items.

Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams.

Ensure new business paperwork is accurately and successfully submitted.

Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment

Ability to independently make decisions within general guidelines

Basic understanding of KYC and client onboarding processes

Excited about Alpaca’s mission and what we’re building

One to two years of experience in the securities industry.

FINRA Series 7 license

Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment

Must have strong written and communication skills

Experience with FINRA, Federal, and SEC regulations

Ability to collaborate and work effectively in a remote team environment

Must possess the ability to adapt to a changing business and regulatory environment

Enjoys challenges and taking ownership of new responsibilities

Startup experience

How We Take Care of You:

Competitive Salary & Stock Options Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. In Japan, you are offered local benefits. Internationally, this includes a stipend value to offset medical costs.    New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card Work with awesome hard working people, super smart and cool clients and innovative partners from around the world

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a erse workforce. Recruitment Privacy Policy

⬇

Apply Now

Cryptio

Cryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We have raised $26m to date and are backed by tier-1 crypto and non crypto investors: Point Nine, 1kx, BlueYard, Tim Draper, Alven and Ledger Cathay. Some of our clients include top institutions like Circle, Uniswap or the Government of El Salvador.

We're tackling one of the biggest challenges in crypto right now - building the infrastructure to help institutional adoption. And we're playing to win.

About the role

Cryptio is looking for an enthusiastic crypto native graduate to join our Customer Operations team as a Customer Support Executive.

This is a great opportunity to develop your career in an early stage Customer Operations function at a fast paced start-up.

Alongside delighting our customers day in, day out, you’ll have the ability to build out and inform process improvements to improve stakeholder outcomes in the long term too.

We’re bringing certainty to counting crypto assets for some of the largest companies in Web3 and this is an amazing chance to join us on our growth journey.

Responsibilities

• Deliver top-tier, timely customer support to all of Cryptio’s customers through Zendesk

• Liaise with internal stakeholders to efficiently solve customer problems

• Report product malfunctions and act as a voice of the customer in product discussions

• Share feature requests and effective workarounds with team members

• Gather customer feedback and share with our Product, Sales and Marketing teams

• Take responsibility for building out new processes where they don’t already exist

• Build extensive expert knowledge of our unique product and market and become a go-to problem solver within the business

• Drive improvements in overall customer experience by owning some areas of project delivery

Requirements

• You’re crypto-native and have extensive knowledge of the Web3 space

• You love deep ing on problems and coming up with solutions

• You’re comfortable with remote working environments

• You have excellent communication skills and love to speak directly with customers

• You can multi-task, prioritise and are happy working independently

• You bring patience and empathy when handling tough cases

Tools we use

• Zendesk

• Linear

• Excel

• Notion

• Slack

Benefits

✨ Fully-Remote / Hybrid – The choice is yours! 🌍🏡

🎉 25 Days Paid Holiday + Bank Holidays + Your Birthday Off 🎂

⭐️ Earn an extra day of annual leave for every year you're at Cryptio 🎁

💰 401K plan with 4% employer matching towards your future! 💼

🏥 Private Health, Dental and Vision via United Healthcare! 🦷💊

👶 Attractive Maternity and Paternity Policies for your growing family 👨‍👩‍👧‍👦

🏥 Life Insurance up to $100k - contributions paid by Cryptio! 💼

💪 Gym Classes or Spa Treatments with ClassPass or gym reimbursement! 🧘‍♂️

💻 Apple MacBook Pro – The best tech at your fingertips! 💻✨

💵 $200 Workplace Budget to create your perfect home office! 🏠💼

📚 Training and Development Budget – Invest in yourself and grow! 🚀

⬇

Apply Now

User Interviews is hiring a remote Support Specialist I (MT/PT). This is a full-time position that can be done remotely anywhere in the United States.

User Interviews - The user research system for teams of any size.

1Password is hiring a remote Customer Support Technical Representative. This is a contract position that can be done remotely anywhere in Netherlands.

1Password - The world's most-loved password manager.

About Us:

Shuffle.com is rapidly becoming a leader in the cryptocurrency, sports, and gambling industry. As we continue to grow, we’re looking to expand our Player Support team, which is dedicated to delivering exceptional service to our players.

The Role:

As a Player Support Representative, you’ll be the primary point of contact for our players, ensuring they have the best possible experience on our platform. Your role will involve assisting players with any queries they may have and helping them fully enjoy what Shuffle.com has to offer. All interactions with our players will take place via chat - no phone calls!

What We’re Looking For:

You don’t need previous experience in the cryptocurrency, sports, or gambling industries; we’re prepared to provide all the necessary training on the job. What matters most is your quick thinking, excellent communication skills, and ability to offer personalised attention to our players.

Ideal Candidate:

• Customer-Focused: You’re passionate about providing top-notch customer service and can maintain a player-centric approach in all interactions.
• Resilient & Quick-Thinking: You can think on your feet and handle player queries with confidence and ease.
• Eager to Learn: You’re excited about the opportunity to grow with us and develop your career.

Key Responsibilities:

• Live Chat Support: Deliver high-quality, fast customer support via live chat.
• Client Focus: Maintain a strong dedication to player satisfaction and client focus in all your interactions.
• Attention to Detail: Demonstrate a keen eye for detail and excellent problem-solving skills.
• Professional Communication: Address and resolve player inquiries in a timely, professional manner, ensuring every player feels valued.

Skills & Attributes:

• Proactive & Adaptable: You have a proactive personality and a strong willingness to learn and adapt to new challenges.
• Strong Communicator: You’re proficient with computers and have excellent written communication skills, with a focus on correct grammar.

Why Shuffle.com?

This role is perfect for someone looking to be part of a rapidly growing company where you can collaborate and help us build something great. We’re committed to creating an inclusive team environment where everyone can thrive, have fun, and grow together.

How to Apply:

If you’re passionate about delivering outstanding customer service and want to advance your career with a company at the forefront of the sports and gambling industry, we’d love to hear from you.

Application Assessment:

Communication is key to this role, as you’ll be the face of our online platform, directly engaging with players. Show us your communication skills by striking the right balance between being factual and persuasive, while letting your personality shine through in your writing.

UserTesting is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

UserTesting - The human insight platform.

Chainlink Labs is looking to hire a Blockchain Support Analyst - EMEA to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Location: Remote (must be able to work EST hours 9am-5pm)

Reporting structure: 

The Client Success Manager role reports to the Manager, Client Success and works closely with the product, client support and onboarding teams to drive adoption, mitigate risks, and provide a world-class client experience.   

What you’ll do: 

The Client Success Manager (CSM) is an integral part of cultivating and maintaining strong relationships with an assigned client group leading to increased retention rates, improved NPS scores, and revenue expansion opportunities. To excel in this role, we’re looking for iniduals with a consultative mindset who can quickly understand our client needs, business solutions and the industry we serve. You will apply best practices and tailor solutions to each client based on their inidual business goals. You’ll create long-lasting client partnerships that drive positive client outcomes and account growth. 

Client Communication  45% 

• Manage the account plan and client journey touchpoints of your assigned group/book of business 

• Provide proactive and consultative client support, ensuring high retention and net revenue growth within an existing client base. This is executed by garnering a deep understanding of clients’ needs while providing consultative solutions that will add value to their business objectives. 

• Manage key client interactions with a focus on expansion opportunities within accounts and subscription renewals via phone, email, zoom 

Project Management 35% 

• Troubleshoot issues and come up with the best solutions for clients’ inquiries 

• Relate bugs and needed fixes to web development team to handle 

• Relate client feedback to team to enhance products and services 

• Identify client goals and work with them to achieve these goals through the software 

• Ensure adoption, growth opportunities, and success renewal of subscription 

Internal Communication 20% 

• Accurately report internal administration: CRM activity log, sales pipeline forecasting 

• Meet and exceed retention and growth KPI metrics 

• Provide actionable client feedback to key stakeholders including, but not limited to, marketing, product development and service. 

• Efficiently manage time to prioritize essential activities leading to an exceptional client experience, ongoing renewals, and growth 

 
What prepared you for this role (qualifications): 

• At least 2 years of experience working in challenging, client facing roles such as Account Management, Consulting or Sales. Experience within the medical and SaaS industries preferred 

• Superb interpersonal, verbal, and written communication skills 

• Proven track record in hitting quota and retention goals 

• Organized, detail-oriented with the ability to multi-task, prioritize and respond quickly 

• Negotiation skills as it related to renewal upsells, cross-selling, and additional product add-ons 

• Highly proficient in MS Office and CRM systems. Experience with Salesforce is preferred. 

• Working knowledge of the medical industry 

• Curious about technology, love working in a fast-paced start-up environment that’s constantly changing 

• Empathetic to clients and the challenges they face within their practices. BA or BS degree or equivalent work experience 

 What success will look like for you in the first 90 days: 

❏ You will participate in developing a Client Success Playbook 

❏ Complete Online training modules (self) 

❏ Complete Salesforce user online basic training (self) 

❏ Upon receipt, please schedule your 90-day review meeting with your direct supervisor for the beginning of your 4th month in this role. 

Salary and compensation

About Us:

Phala Network is a next-generation cloud platform that provides a low-cost, user-friendly trustless environment, making zero-trust computing accessible to a broad range of developers. By leveraging a hybrid infrastructure including Trusted Execution Environments (TEEs), blockchain, Multi-Party Computation (MPC), and Zero-Knowledge Proof (ZKP), Phala delivers flexible, open-source, and affordable verification solutions for any developer, in any type of program.

KPIs

• Retention Rate: Ensure 85%+ of paid users stay after 6 months.
• Expansion Revenue: Increase average vCPU usage per user by 20-30% in 6 months.
• User Engagement: Ensure >80% of users deploy at least one workload per month.
• Customer Satisfaction (CSAT): Achieve 4.5+/5 rating from user feedback.
• Upsell Conversions: Convert 20%+ of existing users to higher vCPU plans.

Expectations

• Be the voice of the customer internally—ensure product, support, and sales align with user needs.
• Regularly meet and analyze top-paying users for upsell opportunities.
• Build and automate onboarding & user education (docs, videos, webinars).
• Set up a low-touch/high-scale support system—use AI/chatbots to handle common issues, human support only for high-value cases.

Hiring Requirements

• Prior Experience: 2-5 years in SaaS, Cloud, or Web3 customer success / account management.
• Skills: Strong relationship management, data analysis, and retention strategies.
• Bonus: Background in cloud computing, confidential computing, or crypto is a plus.
• High ROI Traits:
  • Growth mindset (looks for upsell & expansion opportunities).
  • Process-driven (can automate customer workflows efficiently).
  • Technical enough to understand vCPUs, cloud workloads.

Compensation Suggestion:

Base: $50K

Location: Working remotely. Asia timezone is better.

About the Company

Relay Commerce is an e-commerce enablement platform offering scaling solutions across personalized messaging, social commerce, and customer retention, helping merchants navigate the rapidly evolving digital landscape with a comprehensive suite of tools. The Relay suite of solutions currently drives more than $1 billion in aggregate incremental gross merchandise volume for more than 35,000 merchants.

The Relay ecosystem currently consists of eight software products that accelerate merchant revenue growth through email marketing automation, on-page conversion optimization, user generated content management, retention analytics, and subscription management. Relay’s suite of products are established as key revenue generation tools for innovative e-commerce merchants worldwide.

About the Role

The Customer Success team is the first line of contact for our merchant customers. The Customer Success Manager (CSM) role is the key to leading the team to help merchants minimize the time it takes to see positive ROI from Relay’s products. The Customer Success Manager oversees a team of Customer Success Specialists (CSS), who are product experts and problem solvers. The Customer Success Specialists help train customers on how to set up workflows in the product, and help users troubleshoot issues and overcome roadblocks. 

The Customer Success team interacts with customers day-to-day, and has significant responsibility as the voice of the Relay team. Every team member, from CEO to CSS, strives to project a positive, helpful, and professional image. The manager role helps train the Success team and manage team KPIs. Finally, the CSM role helps inform product development by proactively contributing insights from customer interactions that close any gap between product features and customer needs.

About the Product

Peel Insights is our retention data analytics platform for seven-figure and larger D2C and e-commerce brands. It helps data-driven and customer-obsessed D2C brands by providing insights that improve retention, boost LTV, and increase repeat revenue.

Peel powers customer and retention data analytics for hundreds of Shopify and Shopify Plus brands. D2C brands not on Shopify can also use Peel seamlessly.

**

• Manage a team of Customer Success Specialists, providing mentorship, support, and performance management.
• Ensure all qualified customers see a ROI (return on investment).Develop and execute a customer success strategy that aligns with the company's goals and objectives.
• Collect feedback from customers on the product and work with the product team to ensure that customer needs are addressed in product development.
• Be responsible for customer retention and growth, including contract renewals and identifying opportunities for upselling and cross-selling.
• Track customer metrics such as product usage, engagement, and satisfaction to ensure your book of business is optimally managed.
• Ensure that customer data is accurate, up-to-date, and securely managed.
• Serve as the “voice of the customer” and provide feedback to Product and Marketing teams on how we can better serve our customers.
• Continuously learn about the industry, the market, and the product to stay up-to-date and provide the best possible support and advice to customers.

**

• Organization: the CSM is comfortable establishing processes and frameworks to manage the Customer Success specialists.
• Sense of ownership: the CSM is excited to build the customer success function and grow with the team to build a best in class Customer Success organization.
• User-first mindset: the manager approaches problems by first understanding the user’s needs. You’re obsessed with helping Relay’s merchants do their day-to-day jobs better.
• Empathy: the manager can effectively put themselves in the shoes of a user and articulate what their needs are to developers, Product Managers, marketers, and the CEO.
• Collaborate cross-functionally: the manager is comfortable working across internal teams (product, marketing, leadership) to effectively communicate customer needs internally and communicate product and marketing features externally.
• Problem solver: the manager can approach problems in a logical, structured way; can help customers brainstorm solutions, or know when to elevate requests to technical support.
• Strong communicator: the manager is an attentive and active listener, and can explain & interact with customers with a positive tone.
• Proactive: surfaces product suggestions, concerns, and insights fearlessly and with a sense of ownership.
• Demonstrate Relay’s Core Values in all professional interactions: 1) Urgency & Action 2) Customer Focus 3) Problem-Solving 4) Open Communication 5) Collaboration & Diversity.

**

• Proven experience managing a team in a Customer Success, Account Management, or similar role.
• Experience working collaboratively with technical counterparts like Developers, Product Managers, and Designers.
• Experience building and leading Customer Success functions like support ticketing systems, customer feedback logging, customer segmentation, and bug reporting systems.
• The CSM excels at written and oral communication skills, with the ability to write documentation and interface verbally on video calls with both customers and internal teams.
• Direct industry experience in e-commerce or B2B SaaS; ideally experience working with SMB customers on Shopify or other e-commerce platforms.
• Experience and proficiency in using systems like Hubspot, Notion, and other tools of the trade, and an enthusiasm to adapt and learn new tool sets as we evolve.
• Minimum 5+ years experience in Customer Success, or consultative customer facing roles like Sales, Account Management, Customer Success and the like.

**

• Initial Screen with People Ops Manager - 30 Minutes
• First Round Interview with Head of Customer Success - 30 Minutes
• Skills Assessment - 5 Business Days to complete
• Final Interview with Chief Revenue Officer - 45 Minutes
• References
• Offer

**

• Work From Home Stipend
• Therapy/Mental Health Reimbursement
• Paid Parental Leave
• Flexible Time Off
• Annual Company Retreat
• Company Swag

Relay Commerce is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees.

Rocket Money is hiring a remote Team Leader, Customer Support. This is a full-time position that can be done remotely anywhere in the United States.

Rocket Money - The money app that works for you.

What is AgentFire?

AgentFire.com is a SaaS company providing top-rated real estate websites to agents, teams, and brokerages across the USA & Canada.

Our unique, tiered-design approach ranges from express setups to fully custom websites, supported by a marketplace rich with add-ons and integrations for PPC, CRM, and more. This ensures our clients get sites perfectly tailored to their budgets and goals.

We're proud to be the highest overall-rated real estate web platform in the industry on all major review platforms—so managing projects and exceeding client expectations is easy and rewarding!

Plus, our amazing team chemistry speaks for itself! Check out our Glassdoor reviews here:

**

The Role: As a Project Manager, you're the primary contact for clients throughout their project lifecycle. You'll:

• Manage multiple client projects simultaneously, ensuring smooth progress and timely completion.
• Lead client-facing meetings via screen share, clearly presenting updates and guiding clients through each stage.
• Coordinate tasks and resources across internal teams (design, development, sales, and support).
• Keep projects organized using ClickUp, clearly maintaining timelines, deliverables, and priorities.
• Proactively solve issues and remove roadblocks to keep projects on track.
• Suggest workflow and process improvements for greater efficiency and client satisfaction.

Performance Goals:

• 30 Days: Learn our platform, workflows, and client communication style. Begin actively supporting client projects.
• 60 Days: Fully own multiple projects, comfortably lead client meetings, and efficiently coordinate internal resources.
• 90 Days: Become a key member of the PM team, confidently improving processes and consistently delivering exceptional client experiences.

Requirements:

• Language: Fluent English (written and spoken clearly; slight accent is okay).
• Experience:
  • 2+ years as a Project Manager, preferably in SaaS, website design, or digital services.
  • Skilled at managing multiple concurrent projects.
• Tech Savvy: Familiar with project management tools (ClickUp, Asana), CRM (HubSpot), and team communication (Slack).
• Soft Skills:
  • Exceptional communication, professional presence, and empathy in client interactions.
  • Strong organizational and problem-solving skills.
  • Leadership and initiative to make decisions independently.

Compensation, Benefits & Hours:

• Hourly Rate: $12–$18 USD/hr (based on experience)
• Work Hours: 40 hours per week, aligned primarily with EST time zone.
• Remote: Fully remote (must be able to reasonably work within EST hours)
• Growth Potential: Excellent opportunities for career advancement as our company continues rapid growth!

**Work Hours:

**

Software we use:

• CRM: Hubspot
• Team Communication: Slack
• Prospecting Tools: RealTrends, Zillow, LinkedIn Sales Navigator
• Project Management: Asana
• Virtual Meetings: Google Meets

How to Apply:

Please complete our job application form (it's linked with the JD, but you can also find it here) — Please note you'll be asked to record a short video so we can get to know you better! 📽️

Orca is looking to hire a Community Support Associate to join their team. This is a full-time position that can be done remotely anywhere in Asia.

Toku is looking to hire a Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

FullStory is hiring a remote Senior Manager, Customer Success. This is a full-time position that can be done remotely anywhere in the United States.

FullStory - Digital experience analytics, session replay, heatmaps.

We are looking for a Technical Support & Onboarding Specialist to lead customer onboarding, manage technical support inquiries, and enhance product adoption. This role ensures a smooth customer journey from initial setup to full implementation, bridging the gap between technical support and customer success.

As an Onboarding Specialist, you will conduct onboarding meetings, guide customers through account setup, troubleshoot technical issues, and provide best-practice recommendations. Your goal is to eliminate roadblocks, enhance retention, and drive product adoption.

You will become a key member of a young, exciting and growing tech company. 

**

**

• Lead onboarding meetings, product tours, and training sessions to ensure a smooth setup.

• Understand customer needs and tailor the onboarding experience to their goals.

• Proactively eliminate roadblocks related to setup, implementation, and support issues.

• Equip customers with best practices and resources to maximize their success with BriteBiz.

**

• Manage and resolve customer inquiries via Intercom, ensuring timely responses.

• Assist with technical troubleshooting. 

• Conduct end-to-end testing to ensure system reliability.

• Work closely with the customer success team to support retention and engagement efforts.

Documentation & Continuous Improvement

• Develop and update knowledge base articles, FAQs, and interactive guides.

• Identify and act on customer feedback to improve the onboarding process and product adoption.

• Implement onboarding tools and automation to enhance efficiency.

What We’re Looking For

**

**

Product Expertise – Ability to develop a deep understanding of BriteBiz features to provide accurate, efficient support and address customer inquiries with confidence.

Problem-Solving & Adaptability – Quick thinking and real-time problem-solving to assess customer needs, recommend solutions, and configure BriteBiz to align with their workflows.

Project Management – Ability to manage multiple projects efficiently while staying flexible and taking on erse responsibilities in a dynamic startup environment.

**

Process-Driven Mindset – Experience optimizing onboarding workflows and improving documentation.

Bonus Qualifications & Experience

• Experience in running an event or venue management.

• Familiarity with accounting platforms such as QuickBooks or Xero.

• Previous experience with customer support software such as Intercom or Zendesk.

• Previous experience working with SaaS CRM or business management platforms.

What We Offer

• Career growth in a fast-paced SaaS company.

• Remote/hybrid flexibility

• Ongoing learning & development opportunities.

• Competitive salary based on experience.

• Global exposure, working with customers across Europe and North America.

We are looking for a Technical Support & Onboarding Specialist to lead customer onboarding, manage technical support inquiries, and enhance product adoption. This role ensures a smooth customer journey from initial setup to full implementation, bridging the gap between technical support and customer success.

As an Onboarding Specialist, you will conduct onboarding meetings, guide customers through account setup, troubleshoot technical issues, and provide best-practice recommendations. Your goal is to eliminate roadblocks, enhance retention, and drive product adoption.

You will become a key member of a young, exciting and growing tech company. 

**

**

• Lead onboarding meetings, product tours, and training sessions to ensure a smooth setup.

• Understand customer needs and tailor the onboarding experience to their goals.

• Proactively eliminate roadblocks related to setup, implementation, and support issues.

• Equip customers with best practices and resources to maximize their success with BriteBiz.

**

• Manage and resolve customer inquiries via Intercom, ensuring timely responses.

• Assist with technical troubleshooting. 

• Conduct end-to-end testing to ensure system reliability.

• Work closely with the customer success team to support retention and engagement efforts.

Documentation & Continuous Improvement

• Develop and update knowledge base articles, FAQs, and interactive guides.

• Identify and act on customer feedback to improve the onboarding process and product adoption.

• Implement onboarding tools and automation to enhance efficiency.

What We’re Looking For

**

**

Product Expertise – Ability to develop a deep understanding of BriteBiz features to provide accurate, efficient support and address customer inquiries with confidence.

Problem-Solving & Adaptability – Quick thinking and real-time problem-solving to assess customer needs, recommend solutions, and configure BriteBiz to align with their workflows.

Project Management – Ability to manage multiple projects efficiently while staying flexible and taking on erse responsibilities in a dynamic startup environment.

**

Process-Driven Mindset – Experience optimizing onboarding workflows and improving documentation.

Bonus Qualifications & Experience

• Experience in running an event or venue management.

• Familiarity with accounting platforms such as QuickBooks or Xero.

• Previous experience with customer support software such as Intercom or Zendesk.

• Previous experience working with SaaS CRM or business management platforms.

What We Offer

• Career growth in a fast-paced SaaS company.

• Remote/hybrid flexibility

• Ongoing learning & development opportunities.

• Competitive salary based on experience.

• Global exposure, working with customers across Europe and North America.

Mural is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Argentina.

Mural - Online brainstorming, synthesis and collaboration.

Deel is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in LATAM.

Deel - Payroll and Compliance for International Teams.

GitLab is hiring a remote Customer Success Manager, DACH. This is a full-time position that can be done remotely anywhere in Germany.

GitLab - A single application for the entire DevOps lifecycle.

Alchemy is looking to hire a Customer Experience Advocate (EMEA) to join their team. This is a full-time position that can be done remotely anywhere in EMEA.

monday.com is a Work OS that lets organizations manage all their work in one place. And like our platform, we are committed to building an organization with one shared mission.

We believe that the most effective teams are built on skills and passion, which is why in our recruitment process, in addition to learning about your background and experience, we really want to understand who you are and what empowers you.

The Data Group is responsible for building and evolving the platform’s data foundation that powers our products and impacts millions of users daily.

We’re seeking an Engineering Backend Team Lead to guide and mentor a talented team of engineers, own critical tier-1 services, and help scale Monday's platform data architecture to new heights.

• Build, lead, and mentor a team of backend engineers, fostering professional growth and collaboration.

• Enhance monday data layer to create a dynamic, customizable layer that supports any application and use-case.

• Evolve our architecture and engineering to support the ever growing scale of users, features and data.

• Design and build critical tier 1 services capable of serving ten thousand requests per second with a four-nine availability level.

• Collaborate with cross-functional teams to integrate data solutions seamlessly into the platform and support erse use cases.

• Our stack - node.js, Cassandra, Kafka, CDC, MySQL, Ruby on Rails

• Experience managing a team and leading projects hands-on from start to finish

• Extensive experience with backend development, particularly in designing and maintaining scalable, high-performance systems and APIs.

• Exceptional communication and interpersonal skills, capable of effectively conveying technical concepts to both technical and non-technical stakeholders.

• A growth mindset, including strong analytical, inquisitive, and data-driven experiences

• Adept at working in fast-paced, dynamic environments, with the ability to adapt to changing priorities and requirements

• Proven problem-solving skills, with the ability to break down complex requirements into actionable tasks.

Engineering Backend Team Lead (Data Org)

Description

We are seeking a Techno-Functional Consultant for Microsoft Dynamics 365 Sales (CRM) who will act as the key interpreter, problem-solver, and strategist for digital transformation. You will bridge business needs with technical solutions, ensuring seamless integration across sales, marketing, finance, and customer relationship management functions. Your expertise will drive process efficiency, maximize system utilization, and support business growth through innovation.

Who we are

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing

Functional Responsibilities:

• Leverage expertise in Microsoft Dynamics 365 Sales functionalities, including Activities, Accounts, Leads, Quotes, Orders, Invoices, and Configurations.
• Analyse and map business processes across departments (Sales, Marketing, Finance) and recommend process improvements.
• Collaborate with stakeholders to understand business stories and identify opportunities for process automation and digital transformation.
• Design, configure, and implement enhancements to Microsoft D365 Sales, ensuring optimal performance and business alignment.
• Provide ongoing support, training, and documentation to end-users, ensuring effective system utilization.
• Develop and implement change management strategies to ensure smooth adoption of new system features.

Technical Responsibilities:

• Work closely with technical teams to translate functional requirements into technical design specifications.
• Configure workflows and business process automation using Power Automate.
• Customize forms, dashboards, and reports to meet business needs, ensuring a seamless user experience.
• Develop and maintain integrations between Microsoft D365 Sales and other platforms (e.g., D365 Finance & Operations, Customer Insights).
• Conduct system testing, troubleshooting, and performance optimization.
• Support data migration, system upgrades, and feature enhancements, ensuring minimal business disruption.

Requirements

What you will bring along

• Bachelor’s degree in Business Administration, Finance, Management Information Systems, or a related field. Equivalent experience will also be considered.
• Minimum 5 years of combined functional and technical experience with Microsoft Dynamics 365 Sales (CRM).
• Hands-on experience with workflow approval configuration, customization, and automation.
• Strong knowledge of Power Automate, Power Apps, and Power BI.
• Exposure to Microsoft D365 Finance & Operations.
• Experience developing and configuring KPI-based reports and dashboards.
• Ability to define and document business requirements and translate them into technical solutions.
• Strong troubleshooting skills with a problem-solving mindset.
• Excellent stakeholder communication and collaboration skills.
• Knowledge of project management principles and agile methodologies.

If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.

To know more about us, please visit our website: https://www.cxg.com

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and erse 150-person team based in 16+ states and 23+ countries.

🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!

The Role

As an Account Executive, you will be responsible for driving new business growth in the UK nonprofit sector. Your primary focus will be on delivering compelling product demonstrations and building a robust sales pipeline. You will play a key role in expanding our footprint in the UK by understanding the unique needs of the market and aligning our solutions to meet those needs.

Responsibilities

• Product Demonstrations (70%):
  • Conduct engaging and persuasive product demonstrations to potential nonprofit clients, showcasing the value and benefits of our digital fundraising and CRM platform.
  • Tailor demonstrations to address the specific needs and challenges of each prospect.
  • Effectively communicate technical concepts to non-technical audiences.
• Pipeline Development (30%):
  • Proactively identify and qualify new sales opportunities within the UK nonprofit sector.
  • Build and maintain a strong sales pipeline through targeted outreach, networking, and lead generation activities.
  • Manage and track sales activities and progress using CRM tools.
• Sales Process Management:
  • Manage the full sales cycle from initial contact to close, ensuring a smooth and efficient process.
  • Negotiate and close sales agreements, achieving and exceeding sales targets.
• Market Understanding:
  • Stay up-to-date on UK nonprofit trends, competitor activities, and evolving market needs.
  • Provide feedback to the product and marketing teams to enhance our offerings and messaging.

Qualifications & Experience

• Proven success in selling SaaS solutions or subscription-based services, with experience selling solutions with a ticket value between £1,200 - £8,000 ($1,500 - $10,000).
• Strong understanding of the UK nonprofit sector and its unique challenges.
• Ability to demonstrate ROI and value propositions to non-technical audiences.
• Excellent communication, presentation, and interpersonal skills.
• Highly self-motivated and results-oriented, with the ability to work independently in a remote, fast-paced environment.
• Experience with CRM platforms and digital fundraising tools.
• A go-getter attitude with a proactive approach to sales.
• Proven ability to build and manage a sales pipeline.

Bonus points for:

• Experience expanding a US-based company into the UK/European market.
• An existing network within the UK nonprofit sector.

Details

• Fully remote based in Ireland, the United Kingdom, or other countries within the same timezone, provided your professional  experience is from the UK
• Salary: $75,000 USD plus commission

Benefits & Perks

• Fully remote work from the comfort of your home
• Eligibility for employee equity plan (stock options)
• Reimbursement package for home office expenses, up to $1.5k
• Health insurance premium reimbursements, up to 75% for you and your family
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

The Application Process

We have 5 stages:

1. Apply here and fill out our questions to tell us about you!
2. Prescreen Call with Talent Acquisition Associate
3. Interview with Hiring Manager
4. Interview with SVP of Growth
5. Final Interview

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!

Description

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll absolutely love it at Booksy.

The people you’ll like to work with and things you'll enjoy impacting:

As a CRM Specialist your purpose will be to help us take our communication strategies to new heights!

You will be responsible for managing the tactical execution of Booksy’s omni-channel communication campaigns including content review, template creation, sendout, and analysis. Additionally, you will be developing an agile framework for testing new strategies and monitoring campaign performance against KPIs to leverage Booksy’s e-mail campaign results.

Requirements

Essentially, to ensure you succeed in this role you’re going to need:

• 2+ years of experience in email marketing with a proven track record in conversion, retention, and revenue metrics.
• Hands-on experience with state of art email marketing tools including the use of automated audience segmentation interfaces.
• Data-driven focus with a good feel for numbers and the ability to act based on insights.
• Project management skills and ability to work under tight deadlines, and thriving in a fast-paced environment.
• At a minimum we require conversational level English language**skills**. Why? English is our company language and is used for any business-wide communications, so we need you to be able to speak English to feel like an integrated part of Booksy.

Benefits

• Opportunity to work remotely or in one of our dog-friendly offices (Warsaw, Bielsko-Biała).
• Private medical care from Allianz.
• Life insurance from PZU.
• Multisport card (erse packages to select from).
• Online consultations with Psychologist Booksy. 
• Happiness Team initiatives.
• Wellbeing tools (Worksmile and Officevibe).
• Pethelp package.

Kindly submit your application and CV in English to ensure it is successfully reviewed.

Our Diversity and Inclusion Commitment:

We work in a highly creative and erse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected], so we can best support you.

Kindly submit your application and CV in English to ensure it is successfully reviewed.

**Part-Time Customer Support & Lead Nurture Specialist

_

Are you a proactive, empathetic, and organized person who thrives in a fast-paced environment? Do you have strong communication skills and enjoy interacting with potential clients? If so, this role might be perfect for you.

We’re looking for a Customer Support & Lead Nurture Specialist to help us manage and qualify potential students for our guitar tuition business. You’ll play a key role in streamlining our sales process and ensuring our calendar stays optimized.

**

• This is a part-time role with a cyclical work schedule: 
  • 2 weeks on, 3 weeks off (aligned with our promotional campaigns).
  • During the active 2-week period, you’ll be responsible for managing leads, scheduling calls, and ensuring smooth operations.

**

• Immediate Lead Contact: As soon as a potential student fills out our form, you’ll reach out quickly to nurture and qualify them. Speed is crucial.
• Call Scheduling: Ensure sales calls are booked efficiently, minimizing gaps between appointments (ideally no more than 15 minutes between calls).
• Lead Qualification: Speak with potential students to assess if they’re a good fit for our program.
• Follow-Up & Nurturing: Engage with leads who haven’t yet booked a call, answer their questions, and build relationships.
• Call Cancellations: Politely decline calls for those who aren’t a fit, keeping our calendar streamlined.
• General Support: Be available to answer inquiries from potential students and ensure smooth communication.

**

Your ability to reach out to leads quickly and keep our calendar optimized will directly impact our ability to help more students and improve our guitar tuition service. The faster we connect with leads, the more students we enroll.

**

• Excellent communication skills – You’re comfortable speaking with potential clients and making follow-up calls.
• Proactive and self-motivated – You take initiative and don’t wait for instructions.
• Highly organized – You can manage schedules and ensure everything runs smoothly.
• Empathetic & people-oriented – You genuinely care about helping potential students make the right decision.
• Fast response time – You understand the importance of reaching out as soon as a lead fills out a form.

**

• Flexible, remote work – Work from anywhere during your active weeks.
• Part-time schedule – Enjoy 3 weeks off between work cycles.
• Opportunity for growth – If you perform well, there may be opportunities for increased responsibility and hours.

Boulevard is hiring a remote Manager, Mid-Market Customer Success. This is a full-time position that can be done remotely anywhere in the United States.

Boulevard - Software for self-care.

Ably is hiring a remote VP of Customer Success. This is a full-time position that can be done remotely anywhere in the United Kingdom.

Ably - Easily power any realtime experience in your application.

Poll Everywhere is hiring a remote Customer Success Team Manager. This is a full-time position that can be done remotely anywhere in the United States.

Poll Everywhere - Powering hybrid work and inclusive conversations.

We’re Loop Support!👋 A dynamic staffing agency that partners with forward-thinking companies committed to providing outstanding customer experiences. Our clients value innovation, efficiency, and meaningful interactions, ensuring that every customer receives personalized and high-quality support.

Are you passionate about helping others and delivering top-tier customer service? Do you thrive in a remote work environment and enjoy solving problems? If so, we want to hear from you!

What You’ll Do:

As a Customer Support Specialist, you will play a key role in ensuring our clients' customers receive top-notch support. Your main responsibilities will include:

• Responding to customer inquiries via phone, email, and chat, delivering fast, friendly, and professional assistance.
• Troubleshooting product and service issues to find effective solutions.
• Maintaining detailed and accurate customer interaction records.
• Providing helpful product information, guiding customers through processes, and ensuring they have a positive experience.
• Staying up to date on client products, services, and policies to provide accurate information.
• Collaborating with teammates and sharing feedback to continuously improve the customer experience.

**

We’re looking for highly motivated iniduals with a customer-first attitude and the ability to work independently. The ideal candidate will have:

• Excellent written and verbal communication skills in English, Ukrainian, and Russian. (Required)
• Previous customer support experience (phone, email, chat, or similar roles). (Required)
• A strong, stable internet connection and a reliable computer setup. (Required)
• A problem-solving mindset with strong attention to detail.
• A positive, professional attitude and a passion for helping others.
• The ability to work independently in a distraction-free home office.

Why Apply?

• Fully remote: Work from anywhere.
• Competitive salary: We pay in USD.
• Training & Support: Receive onboarding and ongoing training to help you succeed in your role.
• Bonus Potential for high performers
• Paid Time Off (PTO)
• Paid U.S. Holidays

Next Steps – How to Apply

If this sounds like the perfect role for you, we’d love to hear from you! Applying is easy:

1️⃣ Click "Apply Now"  to fill out our application form. 

2️⃣ You will then be invited to take our customer support assessment!

3️⃣ Qualified candidates will be invited to an interview to discuss the roles and next steps.

Join us in delivering outstanding customer experiences—apply today! 🚀

As a Breezy HR Customer Success Agent, you'll use your enthusiasm and empathy to help us troubleshoot, understand, and delight our incredible customer base. With over 60,000 active users, we need your help to maintain and communicate in line with our sky-high standards and ambitious product plans.

We have a unique approach to customer service; giving you a script to follow and expecting robotic output just isn't our style. You can feel free to use your own easygoing voice, and we'll support you with all the resources you need to make sure our customers are well-informed, well-oiled recruiting and hiring machines.

**

This is a full time remote position and we're looking for someone who can work 10am to 7pm EST.

• You know that the best way to answer customer questions is to start from a solid knowledge base, so you’ll get to know and navigate Breezy inside-out and top-to-bottom.

• Since you know it all (and you will!), you'll be helping our customers achieve their goals inside Breezy the majority of the day. You'll be walking them through processes and minor hiccups with patience and a sense of humor, but …

• You know enough to know when you just don’t know. Then it'll be your job to escalate issues further up our little chain of command, or reach out to other teammates for help. You'll recognize when a customer might be a good fit for a demo, or might need some extra tech attention to get their problems solved.

• You'll be tracking your support metrics and hitting (um, blowing past?) goals we set for our customer success team – these are numbers like response time and customer satisfaction (but you can handle that, right?).

• You'll be on the front line, so we expect you to keep eyes out for trends in common issues, and help us develop training programs for future customers.

**

• This isn't your first rodeo – you should have some experience making customers happy as a primary job function.

• You're enthusiastic and comfy around technology, the SaaS space, and/or recruiting and human resources (if you've got a soft spot for Trello and Intercom, that wouldn't hurt!)

• You're even-tempered (dare we say … breezy?), but not passive. We want you to see problems or projects and tackle them head on, but we need you to be kind and professional about it.

**

• Breezy is a web-based, end-to-end recruiting platform and applicant tracking system to help teams attract & hire great employees with less effort.

• Grrrrreat benefits.

• Inside, we're a small, agile team chock-full of awesomeness and we're growing fast.

• Working here is completely unlike anything you'll find in Jacksonville or anywhere in the country... in a very good way. You'll love it.

About Perspective

Our mission is to enable passionate people to grow the businesses they love. We are doing this by helping 5.000+ entrepreneurs with the fastest and easiest growth marketing platform. So you work work directly impact thousands of entrepreneurs & their customers.

We’re 100% bootstrapped & profitable. With less than 40 people we were able to scale our company to over €11M ARR. Now we are on our journey towards 100M ARR – and we believe by staying a small team with highly talented people we will get there fastest. 🌟

We’re in an exciting phase, expanding internationally and maturing our product and culture at the same time. We prioritize great execution and high impact - we strive for highest quality in what we do, as we believe the world doesn’t need more mediocrity.

We foster a culture of ownership and freedom in a fully remote environment across Europe, enabling us to build the lives we want while making maximal impact. Come join our team of extraordinary people! 🚀

About the Role

At Perspective, customer support isn’t just about answering questions – it’s about shaping the product, enhancing customer satisfaction, and driving real impact. As the direct link between our customers and teams, you’ll play a crucial role in improving our product, onboarding journey, and overall user experience.

High-quality support is a core pillar of our product, shaping how customers experience our software.

If you’re passionate about marketing tech, love helping customers, and want to make a real difference — come join us!

What You Will Be Doing

• Answer customer requests, handle bug issues, and investigate problems on customer accounts.
• Categorize and analyze insights from conversations with customers to improve our products and processes.
• Identify potentials for a better customer journey and self-service.
• Maintain and expand articles, bots, the knowledge library, and auto-replies to achieve fast but qualitative support.
• Take over responsibility for building up our international support.
• Host and participate in calls with our customers, for example during the onboarding phase to ensure a smooth start with our product.

Who You Are

• You have at least 1-2 years of experience in customer support.
• You have a good understanding of customer needs and wishes via chat conversations and can read between the lines to maximize your impact.
• You always go the extra mile to create the best customer experience and can be obsessive when it comes to making customers happy & successful.
• You have a strong passion for online marketing.
• You can handle critical outages with excellent communication strategy, style, and a calm demeanor.
• You can organize your day and prioritize tasks independently.
• You can share constructive feedback and are open to receiving feedback.
• You bring a basic understanding and experience in leading and executing projects.
• You have excellent communication skills in German (native-level proficiency) and English (fluent).
• It’s a great advantage if you have technical knowledge of marketing tools (e.g., Meta Ads, Google Ads & Analytics, Zapier, marketing & email tools) and performance marketing overall.
• Not a requirement, but an advantage if you have a technical background or experience in tech support.

What You Can Expect at Perspective

• Remote & Freedom | We strongly believe that every work environment needs to be ideal and fitted to the person. For this very reason, all our team members work remotely – in their own much-needed way. That’s how we can ensure that all our talents have much freedom to create the best results possible.
• Responsibility, Ownership & Impact | At Perspective, all our team members have a voice. We value every opinion and encourage all to speak their mind. Only with team effort can we create something great. We believe in our team and therefore, give them much responsibility. Even if we fail, we learn from it, get back up, and continue to succeed. It is part of the game, and we know it.
• Personal & Professional Growth | Your development is our priority. With our intensive onboarding, feedback talks, and training, we foster your personal and professional development. One of our core values is “Keep Growing,” which we portray in everything we do.
• Best Equipment & Remote Budget | Our company is built on the USP of quality, and we want to keep it that way. To maintain quality, we only provide the best equipment to our team: for example, every new team member receives an Apple MacBook for their work and a monthly remote working budget.
• Team Events | We know working solely remotely can make it difficult to build a strong team spirit. However, at Perspective, we focus deeply on team building by hosting various team events throughout the year. We understand the need for interaction face-to-face and strongly encourage it.
• Cordial & Passionate Team | Last but not least, we are the most cordial team you can imagine. We love working together, respect each other, and always value each other’s opinions. We care deeply about our team members and are always down for a good virtual after-work hangout.

Zoom is hiring a remote Customer Success Manager (French/Spanish), Workvivo. This is a full-time position that can be done remotely anywhere in Ireland.

Zoom - Modern enterprise video communications.

Location: Remote (must be able to work EST hours 9am-5pm)

Position Summary:

We are seeking a Customer Success Operations Manager to enhance the efficiency, effectiveness, and scalability of our Customer Success team. This role will be responsible for optimizing our use of ChurnZero, Salesforce, and other customer success tools to drive client engagement, retention, and expansion opportunities. The ideal candidate will have a deep understanding of customer success metrics, automation, and workflow optimization, along with the technical skills to configure and implement processes within ChurnZero and Salesforce.

Key Responsibilities:

• Operational Strategy & Execution: Collaborate with leadership to design and execute customer success initiatives that improve retention, expansion, and customer satisfaction.
• ChurnZero & Salesforce Optimization: Manage and optimize ChurnZero and Salesforce workflows, ensuring the team maximizes automation, analytics, and engagement strategies.
• Data-Driven Decision Making: Analyze customer success metrics, churn risk factors, and expansion opportunities to provide insights that drive proactive engagement strategies.
• Process Automation: Implement scalable processes to improve onboarding, adoption, and renewal management through automation and structured workflows.
• Collaboration & Training: Work closely with CSMs, Account Managers, and Sales to align customer success processes with overall company goals. Provide training on ChurnZero and Salesforce best practices.
• Customer Health & Engagement: Develop and refine customer health scores, renewal forecasting models, and proactive engagement strategies.
• Expansion & Upsell Support: Identify and manage customer success-driven upsell and expansion opportunities, integrating with sales processes where needed.

Key Requirements:

• 3-5+ years of experience in Customer Success, Revenue Operations, or CRM Administration (preferably in SaaS).
• Hands-on experience with ChurnZero (or similar customer success platforms) and Salesforce.
• Strong analytical skills and the ability to derive insights from customer data.
• Experience implementing automation, workflows, and integrations within CS tools.
• Proven ability to drive process improvements and increase operational efficiency.
• Excellent communication skills with cross-functional teams (CSMs, Sales, Product, and Leadership).
• Strong project management skills with the ability to execute multiple initiatives simultaneously.

Preferred Qualifications:

• Experience in healthcare tech, EHR, or CRM SaaS.
• Familiarity with SQL, Looker, or other analytics tools for deeper reporting.
• Experience leading technology adoption and training teams on new tools/processes.

Salary and compensation

Customer Support Specialist

**About Fillout

Fillout is a leading form-building platform trusted by over 100,000 organizations worldwide. Our comprehensive solution enables businesses to create customizable forms, surveys, and quizzes with powerful features including conditional logic, record editing, and advanced integrations with 4,000+ tools such as Airtable, Notion, and various automation services.

**

As a Customer Support Specialist at Fillout, you'll be the first point of contact for users encountering roadblocks while using our platform. Due to the powerful and versatile nature of Fillout, you'll constantly be solving novel technical challenges and helping customers achieve their specific goals.

**

• Provide timely, high-quality technical support to Fillout users via email, chat, and other communication channels
• Troubleshoot complex issues and guide users through solutions to their specific use cases
• Create and maintain comprehensive documentation, guides, and help center materials
• Collaborate with our founders to provide insights on potential product improvements based on user feedback and common issues
• Escalate complex technical problems to the appropriate team members when necessary
• Contribute to building a knowledge base of common issues and solutions

Requirements

• Strong technical problem-solving skills and the ability to learn quickly
• Excellent written and verbal communication skills in English
• Experience with SaaS products, form builders, or similar technical platforms
• Patient and empathetic approach to customer service
• Ability to translate technical concepts into easy-to-understand explanations
• Self-motivated with strong time management skills
• Previous experience in customer support or technical documentation is a plus

What We Offer

• Competitive pay rate based on experience and location
  • We target our starting compensation in the top 60 to 80% of local rates
• Remote, async-first work environment
• Opportunity to grow with a rapidly expanding platform
• Direct collaboration with company leadership
• Continuous learning opportunities in a dynamic tech environment

Join our team and help shape the future of form-building technology while ensuring our users have the best possible experience with Fillout!

DevWay Ltd is the SaaS company behind InviteMember and SUCH. InviteMember is a leading subscription management platform. SUCH is a AI chatbot building service. We’re a remote-first company with a erse team across multiple countries. Our passion is helping businesses grow and succeed through the use of efficient top notch digital tools—and this is where you come in!

Salary and compensation

Benefits

🌎 Distributed team

🚫 No politics at work

🎅 We hire old (and young)

Smile.io is hiring a remote Live Chat Representative. This is a full-time position that can be done remotely anywhere in Canada.

Smile.io - Easy-to-use loyalty programs for small businesses.

Tether is looking to hire a Customer Support Specialist - Mexico to join their team. This is a full-time position that can be done remotely anywhere in Mexico.

**

**LATAM (Fully Remote)

**About WEVO

WEVO is an AI-powered, venture-backed startup revolutionizing how companies create digital experiences. Instead of relying on slow, expensive in-market testing, WEVO enables businesses to know—before launch—whether a product, webpage, or campaign will succeed. We’re replacing the old “fail fast” mindset with a new standard: **succeed on day one.

The market opportunity? **Any company with a website that wants to deliver better experiences to its customers.

At the core of WEVO is an AI platform, fine-tuned with over 1 million user studies and protected by 12 patents. Our proprietary AI simulations predict user behavior with unparalleled precision—down to micro-segments—empowering businesses to create high-value digital experiences.

Leading brands, including Mastercard, LinkedIn, Goldman Sachs, and Ford, trust WEVO to optimize their digital strategies. Having recently achieved profitability and secured new funding, we are entering our next phase of growth. This is an extraordinary opportunity to join a company that is not just reshaping an industry but defining the future of AI-powered digital experiences.

**About the opportunity

This is an opportunity to join WEVO’s growth team and to manage a book of enterprise accounts. You will lead the relationship with key customers, ensure their success and help grow their WEVO usage and revenue. Many of the companies you will work with are leading brands and Fortune 500 firms.

Responsibilities

• Partner with customers to support their user research initiatives
• Onboard and train customer teams on how to be successful with WEVO
• Create and deliver quarterly business reviews (QBR)
• Lead success planning for Tier 1 & 2 customers
• Serve as customer escalation point for support or service issue
• Monitor account health metrics (adoption, active users, etc.) and use data to inform actions or interventions
• Collect and monitor use case and value realization intelligence as part of customer value management program
• Provide customer insight to the product team and help shape product strategy

**Requirements

• At least 3 years in a customer success or account management role, at a SaaS company. Working with enterprise customers (at least $500M in revenue) is a must.
• Industry expertise in UX research, website testing/optimization, and/or digital marketing.
• Strong presentation and communication skills.
• A self-starter capable of working independently, managing their own deadlines and deliverables.
• Comfortable in an entrepreneurial environment.
• Fully fluent in English

Benefits

• Competitive base salary and bonus plan.
• Equity stake.
• Unlimited vacation days.
• Paid parental leave.

If you are passionate about working on a team that is changing an entire industry, and growing rapidly, we want to hear from you. Reach out to us today.