Customer Support Specialist, Stride Tutoring

US Nationwide – Remote

Full time

job requisition id

JR104390

Job Description

SUMMARY: Stride Tutoring is an exciting new startup within Stride’s portfolio of companies, focused on building and scaling an innovative educational marketplace that connects tutors and students. Our aim is to enable students to achieve their educational goals through receiving high-quality, personalized online tutoring from expert, certified teachers. Over time we plan to expand this marketplace further to serve a broader set of educational needs for a wider range of customers.

The Customer Support Specialist will be responsible for resolving escalations from Level 1 support teams, specifically technical and other service issues that are presented to the company through our support channels – phone, web, and email. This role resolves issues and problems that are reported directly by the customers (parents, students, and educators), as well as time-sensitive issues reported through escalation channels by other Tutoring staff. Issues that will be resolved include but may not be limited to: technical assistance with the use of the Stride Tutoring platform, such as troubleshooting issues with log-in and joining the virtual classroom; booking/scheduling/payment questions; and questions and/or complaints about tutors or tutoring sessions. The Customer Support Specialist will also be responsible for reviewing escalations from the Level 1 team and coordinating with various departmental POCs to provide insight and find proactive solutions to trends in reported issues.

The Customer Support Specialist will also coordinate with the Product team to test new functionality that is being deployed and develop Standard Operating Procedures for use and troubleshooting user issues. In addition, the representative will communicate as a liaison between the customers and internal Stride Tutoring groups to mitigate and resolve issues reported.

The Customer Support Specialist will be responsible for synthesizing case trends, reporting metrics and recommending process/product improvements. They will also review and update the Stride Tutoring Knowledge Base regularly to ensure that it contains complete and accurate information for use by customers and other agents.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential duties.

• Review escalated issues from the Level 1 Customer Care and Technical Support teams to identify trends, triage issues, and coordinate resolutions between various departmental POCs
• Create and update Standard Operating Procedures for best practices while using or troubleshooting the Stride Tutoring platform
• Serve as a liaison between the Stride Tutoring team and customers
• Respond to customer service / technical issues both in written word and orally via telephone.
• Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools
• Escalate more complex issues to Stride Tutoring engineering team
• Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions. Open necessary Engineering tickets, track, and proactively follow up to resolution
• Provide proactive “white glove” outreach to new customers to follow up on their experience with Stride Tutoring and resolve any issues they may be facing

Supervisory Responsibilities:

This position has no formal supervisory responsibilities.

MINIMUM REQUIRED QUALIFICATIONS:

• High School Diploma
• 2-4 years’ experience in customer service and/or technical support

Certificates and Licenses: None required.

System Requirements:

• Our work-from-home team members are required to have and maintain high-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.
• Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.

• Ethernet connection is preferred.

OTHER REQUIRED QUALIFICATIONS:

• Very outgoing, “above and beyond” personality that makes customers feel like they matter to our business
• Strong verbal and written communication skills to assist customers effectively through various communication channels, such as phone, voicemail, email, chat, etc.
• Ability to maintain a professional home office without distraction during our hours of operation
• Ability to attend virtual training and engage in regular team meetings via a webcam
• Own or have daily access to a smart device where apps can be downloaded/accessed (i.e., phone, tablet)
• Proficiency in web-based applications (Salesforce experience a plus)
• Self-motivation, strong problem solving and analytical skills, and a solutions-oriented approach
• Ability to work both independently and within a team-oriented environment
• Resilient and contributes to fostering positive team morale
• Strong organizational skills with ability to prioritize effectively and manage priorities to deliver and drive results
• Ability to own and execute projects
• Ability to respond appropriately to feedback and guidance
• Detail-oriented with high level of quality and accountability for work product
• Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.); Web proficiency
• Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage
• Ability to travel 10% of the time (minimal travel, if any – e.g., team building activity)
• Ability to clear required background check

DESIRED QUALIFICATIONS:

• Prior experience with K12/Stride
• Bachelor’s Degree
• Salesforce experience
• Expertise in providing technical support for web-based applications across PC and Mac operating systems
• Previous experience in call-center environment

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

This position is virtual and open to residents of the 50 states, D.C.

COMPENSATION & BENEFITS: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.

We anticipate this position will pay between $14.25 and $29.56 per hour. Eligible employees may receive a bonus. However, this salary is not guaranteed, as an inidual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

Job Type

Regular

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities

Customer Service Lead – Remote

USA – Remote

Full time

J202408015

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our erse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

Position Title – Customer Service Lead

Location – Remote US

Your role in our future

The Customer Service Lead must have a strong customer service skill set and the ability to support company core values and goals. This position is responsible for supporting employee performance and development, monitoring the team on a regular basis and maintaining accurate documentation. The Customer Service Lead demonstrates commitment to customer retention and teamwork. The ideal candidate represents the organizational core values in every interaction by possessing the initiative to seek and embrace change, remain flexible as the business needs require, demonstrate the ability to improve the company by establishing and achieving goals, and maintaining a style of communication that is open and honest. Duties also include: assisting with customer and department related escalations; handling of inbound calls and phone support for multiple work groups; handling email and mailed correspondence; lead tester on CRM projects, as required; handle conference calls for testing and District communication, as required. All other duties as assigned based on the needs of the business.

Your profile

• High School Diploma or equivalent (GED) required.
• Associates Degree or continuing education classes preferred.
• 3+ years of customer service experience.
• Must be able to multi-task in a high-volume, fast-paced call center environment.
• Must enjoy direct interactions with customers and employees.
• Demonstrates commitment to problem solving and resolution.
• Leasing experience in the office equipment industry preferred
• Knowledge of Order Care processes and procedures preferred.
• Hands on experience of troubleshooting depot repair and other products as required preferred.
• Must possess excellent written and verbal communication skills.
• Superior interpersonal skills and professionalism to communicate by phone, email and in-person with customers and fellow employees.
• Basic computer skills including outstanding typing and 10-key by touch.
• Proficiency in Windows based applications including Microsoft Office (Word, Excel, Outlook, etc.).
• Hands on knowledge of the following systems preferred: Salesforce, CRM, Atlas, ERP, SFDC, ServiceMax, OLS

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Turn your passion into performance. Apply now.

This position has an hourly pay range of:

$20.14-$30.24

Quadient, Inc. has standard ranges for all U.S. – based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join erse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of iniduals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares – in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer*: We believe that ersity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.

Title: Seasonal Tax Customer Care Representative – Remote

Location: DE, US-Remote | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA | … United States

Job Description:

Requisition ID: 2024-52930

Category: Customer Service/Support

Country: United States

Overview

Use your own Device!

This position will require you to use your own personal device (desktop, laptop or tablet). Devices must have Windows 10 (Windows 11 preferred), minimum of 4GB RAM (8GB preferred). No need to head into an office, you can work in any quiet & confidential space of your home..what’s better? a space AND system you’re familiar with, WIN WIN!

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people’s lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

This is a Work at Home position.

Responsibilities

Your Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers including providing video support when needed

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

What We’re Looking for

• Logical problem-solving skills
• Availability to work various shifts
• Ability to handle heavy incoming call volume
• Ability to use Windows operating systems
• Ability to type 25 wpm
• Over 18 years of age
• High School Graduate or GED
• Predictable and reliable attendance

What We Prefer

• • 6 -12 month customer service experience preferred
  • Consistent work history
  • Proven oral & written communication skills
  • Some Technical background

Work from Home Requirements:

• Must be able to provide a personal device (desktop, laptop or tablet), with Windows 10 or later, Wired Ethernet LAN connection, Internet Connection (Satellite, wireless and dial-up ISP are not permitted), a minimum of 4GB RAM
• Internet Connection Requirements:
  • Minimum subscribed download rate equal or exceeds 12.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 3.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Proof of internet speed required
• Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and ersity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Title: Customer Retention Specialist, Spanish Bilingual

Full-time

Location: Seattle United States; Our Contact Center Retention team can hire in all states except Georgia and Florida unless you already hold an active Property & Casualty license in that state. If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office

Hybrid

Job Description:

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Join Our Customer Retention Team: Meaningful work impacting pets’ lives!

Do you love cats and dogs? Are you looking for a career in a high-growth industry that helps pets? Trupanion is seeking a highly motivated and dedicated Customer Retention Specialist to join the team! In this position, you will work with current members requesting to cancel their policy – investigating and problem-solving for solutions to retain them as members.

We’re looking for those that thrive in engaging with customers, are comfortable navigating complex situations, investigating, problem-solving, and taking action in the moment. In this role, you will build real-life connections, and help educate members on the unparalleled lifetime value and importance of having a pet protected by us.

Key Responsibilities Include:

• Provide an exceptional experience for current Trupanion members requesting to cancel their policy through inbound phone calls in a remote or hybrid call center environment
• Genuinely listen, investigate, and find the path to retaining members that request to cancel their policy.
• Handle sensitive, emotionally charged situations with empathy and care, exemplifying Trupanion values
• Utilize multiple systems simultaneously
• Quickly adapt to changes in procedure in a high-growth environment

Experience:

• Bilingual fluency in Spanish and English is required
• 1+ years of successful Customer Retention experience in a fast-paced call center
• 2+ years of customer service experience
• Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, Trupanion provides coursework and paid study time during the first three weeks of P&C training for certain states in the US.
• Proven ability to implement retention strategies that retain customers
• Experience using and learning complex computer systems

Work Environment

Our Contact Center Retention team can hire in all states except Georgia and Florida unless you already hold an active Property & Casualty license in that state. If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office. You must be able to connect to the internet through hard-wire Ethernet.

Schedule

This is a full-time position with 8-hour shifts, 5 days a week. While schedules are set without rotation, this position requires working both weekend days with shifts between the hours of 10:30 AM PST – 7:00 PM PST.

During four weeks of training, employees work Monday- Friday between 8:00 AM – 5:00 PM PST.

Compensation

• The pay range for this position is $24.00 an hour, on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for uncapped monthly bonuses based on inidual performance.
• Trupanion may also provide Restricted Stock Units, which vest over 4 years

Additional Information

Benefits and Perks:

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal-opportunity employer and embraces ersity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that iniduals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

I’m interested

Customer Service Rep, Fitness (Remote, $15/hr)

Customer Service

Remote, United States

American Specialty Health is searching for exceptional customer service professionals to join our high-volume call center to assist our members by providing exceptional customer service nationwide for our Fitness Programs. By responding to customers’ inquiries and providing information regarding all aspects of the members’ association with ASH, this position will play an integral role in supporting our company’s mission to empower iniduals to live healthier and longer.

Full-time and part-time regular employees: starting pay at $15/hour with potential of $16/hour within first year, plus merit. Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12 and 24 months.

Seasonal workers and temporary employees: Starting pay at $15/hour.

Remote Worker Considerations

Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download speed of 50 Mbps and 10 Mbps upload speed).

Responsibilities

• Demonstrates knowledge and understanding of all ASH Fitness products and programs.
• Answers incoming calls on the ASH telephone system in a professional, accurate, timely and courteous manner.
• Ascertains the nature of the call and records information in the appropriate system.
• Provides answers to member questions by following standard policies and procedures.
• Interacts in a positive, respectful manner and establishes and maintains cooperative working relationships with internal and external customers.
• Coordinates collection of necessary information, including member co-pays or payments when necessary.
• Forwards documentation to Research Team for follow up if issue requires additional action.
• Analyzes information, problems, issues, situations and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs.
• Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers.
• Handles all issues requiring additional action within the necessary timeframes.
• Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely manner.
• Exercises strict confidentiality in all matters relating to the member experience with the Fitness program.
• Attends and participates in meetings to discuss issues and foster teamwork among department personnel.
• Responds to requests from other ASH department personnel, contacting clubs and members as required.

Qualifications

• High school diploma or equivalent required.
• One-year experience performing customer service duties; inbound call center experience preferred.
• Experience in healthcare preferred.
• Basic experience with MS Office.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified inidual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

#LI-Remote #LI-Callcenter #Call #Healthcare #Fitnesss #CustomerService #Phone

GitHub is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

GitHub - The world's leading software development platform.

Xapo Bank is looking to hire a Customer Success Advisor to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Service Representative

Remote

United States; Illinois

Full time

Independence Pet Holdings® (IPH) is one of North America’s largest pet insurance and services organizations. Our impressive family of brands supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

IPH’s mission is to strengthen the unique bond between pets and their people through our family of innovative products and services. We understand how important pets are: they’re family. Our pack of 1,200 team members embodies a shared passion for positively impacting the lives of our four-legged friends.

• Responds to internal and external inquiries within stated service level agreements.
• Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
• Analyzes, researches, and resolves problems and discrepancies for member accounts.
• Maintains product knowledge, awareness of customer services policies, and/or store policies.
• If applicable, maintains understanding of federal and state regulations to include compliance.
• Performs other duties and responsibilities as assigned.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

Customer Support Specialist

REMOTE

Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing businesses to offer their customers delivery optionality for almost any industry, from airlines to artisans.

Our Support team operates as the first point of contact for the Roadie community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. This team operates 24 hours/7 days per week. Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.

What You’ll Do

• Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
• Address all customer concerns politely, using active listening skills to understand and confirm the information
• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Proactively monitor in-progress deliveries and take corrective action when necessary
• Manage non-standard delivery situations with professionalism, empathy, and urgency
• Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
• Collaborate with team members from various Roadie departments to ensure seamless delivery experience

What You Bring

• 1+ year customer service experience, optimally with a technology or logistics company
• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
• Able to quickly and efficiently problem solve and troubleshoot
• Comfortable with a fast-paced environment and changing requirements
• Proactive and able to comfortably navigate through uncertainty and ambiguity
• Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
• Experience with Salesforce, a plus!

Why Roadie?

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right – Roadie will contribute directly to your existing student loans!)
• Generous PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• The technology you need to get the job done

Title: Customer Experience Specialist – Jr.

Location: GA-Atlanta

Remote

Full Time

Entry Level

Job Description: DRT Strategies delivers expert management consulting and information technology (IT) solutions to large federal agencies, the U.S. Navy, state and local government and commercial clients in health care, technology, and financial services industries.

The three letters of our name, DRT, stand for Driving Resolution Together, which is the core philosophy on which the company was founded. That is, we collaborate with our clients to solve their most pressing challenges – together.

We are problem solvers dedicated to your success, combining Fortune 500 experience with small business responsiveness. We have established a reputation with our clients as a forward-thinking consulting firm with demonstrated success in implementing solutions that lead to meaningful results. Our world-class consultants unite people to work collaboratively to achieve project goals and make vision a reality.

What you will be supporting:

What are we looking for?

Fun stuff you will do on the job:

This is you:

You will wow us even more if you have these skills:

Education & Training:

• Professionalism: Be a leader and someone your customers and colleagues can count on by taking ownership and accountability for your work. Demonstrate a solution-oriented mindset and bias for action. Show empathy, dignity, and respect for each other. Be “high minded”, maintain a calm demeanor when dealing with ambiguity or adversity and stay out of the fray (i.e., avoid drama).
• Quality: Do things right and do the right thing. Pursue excellence in your work by delivering quality services and products that provide high value and return on investment (ROI).
• Teamwork: Work with each other, the customer, and DRT. Demonstrate flexibility, a positive attitude and willingness to work collaboratively to help others and share information.
• Customer Mission Focused: Commit to customer success and strive to exceed expectations by understanding the mission, executing the customer’s vision, and solving challenges to drive results and achieve mission goals. Build meaningful customer relationships by asking thoughtful questions, listening, and operating transparently.
• Growth Mindedness: Commit to company, team, and personal growth. Embrace an entrepreneurial spirit by actively seeking opportunities to support new customer projects and/or solve problems. Actively work to improve your skills, learn to be comfortable with ambiguity, and be resourceful and willing to figure things out and add value.

Our culture fosters teamwork and transparency, empowering you to do great work. Our talented employees drive the success of the company – so our leadership is devoted to your success. We respect you as an inidual. We recognize your contributions. We invest in your professional growth. Join us and let’s continue to build your career together.

Currently due to the remote working status of the federal government, most DRT employees are teleworking from home and leveraging video conferencing along with other virtual productivity tools. Under normal circumstances, most of our positions are required to report onsite. However, DRT has not yet determined when employees will be required to return to their onsite workspaces. Please be aware that at the time a date is determined to return to the worksite, the requirement of this position may be to report in person to the work location.

DRT Strategies, Inc. (DRT) celebrates ersity and is proud to provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetics, disability, or protected veteran status. In addition to federal law requirements, DRT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Customer Operations Associate I

Remote

Customer Operations

Customer Operations Associate

Remote

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Customer Operations Associate One

Company Overview SamaCare helps to eliminate the administrative barriers that limit patient access to life-changing therapies. Insurance-related administrative hassles for prescription drugs result in worse outcomes for patients, delayed therapy, and over $100B of administrative waste for the US healthcare system. Medical providers are forced to manage these workflows on stone-age technology (fax, calls, and snail mail).SamaCare has built a software platform to help practices streamline those administrative workflows and a two-sided business model that has scaled to hit medical offices serving nearly 2 million patients (and growing rapidly). As a Venture Capital (VC)-funded company, we’re building a team to help us scale, so that every patient gets access to the right treatment at the right time.

Role Overview This role will focus on managing electronic paperwork sent to and from insurance companies, as well as curating insurance company documents for our internal database. This role will also involve speaking with insurance companies via telephone to get information regarding submitted requests. The Customer Operations Team also responds to questions submitted by our medical practice users via chat function or email correspondence. We pride ourselves on being friendly, approachable, and knowledgeable about the healthcare industry.

Customer Support Associate Responsibilities: Handle basic customer inquiries and issues via phone, email, or chat. Develop clear and concise communication skills and use positive language and tone in customer interactions.Conduct routine operational tasks with precision and attention to detail, such as data entry and document processing. Document and track customer interactions and resolutions.Adhere to established procedures and guidelines to maintain consistency and quality in work output. Participate actively in training programs aimed at enhancing knowledge and skills relevant to the role.Escalate more complex problems to higher-level associates.Stay updated on changes or updates to products and communicate effectively about product features and benefits. Communicate effectively with colleagues and supervisors, promptly addressing any issues or seeking guidance when needed.

Customer Support Associate Requirements: 1+ years in customer operations or a customer service environment.Excellent verbal and written communication skills. Strong interpersonal skills and the ability to interact effectively with customers and colleagues. Basic computer proficiency, including familiarity with email, web browsers and Microsoft Office applications. A positive attitude, patience, and a willingness to learn and adapt in a fast-paced environment.Ability to remain calm and composed under pressure, especially when dealing with challenging customer situations.Attention to detail and accuracy in data entry and documentation. Ability to effectively prioritize workload. Experience in health insurance; billing or prior authorizations. Start up experience is a plus.

Please include a cover letter.

Job Type: Full-time/ HourlyPay: $19.00 – $21.00 per hour (depending on experience and geographic location)

Customer Contact Center Representative – 9.23.2024 TEM

United States-Remote

Full time

JR0029343

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every inidual and every community deserves access to financial opportunities.

We are determined to support both iniduals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued.

We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Please Note: This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.

The inidual must be available to work between 7:30a to 10p Eastern Standard Time hours as business requires.

We are seeking employees who are passionate about providing exceptional service to every customer and delivering on our mission.

Do you thrive in a lively and dynamic call center? Are you looking to grow a long-term career where you build relationships and work in a team environment? If so, this role will afford you the chance to make a difference and build a career in financial services, assisting Voya’s customers in achieving their retirement goals.

What will you do:

Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a).

Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries. Don’t know anything about retirement? We’ll teach you everything you’ll need to know.

How we help you achieve this:

• Up to eight weeks of Paid Training preparing you to be successful in your job. Learning about Retirement Products (401(k), 403(b), 457, 401(a)) – a foundation for career growth.
• Monthly 1:1 coaching sessions with your manager and team lead, team huddles and time at the start of your shift to prep for the day.
• Learning and development opportunities through continuous training and investments in YOU. Grow and advance your career at Voya through intentional career paths as part of our Destination You career path program.

What will your day look like:

• Communicates effectively and confidently with all clients to make their financial lives better. Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments.
• Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals.
• You will bring your authentic self to work.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Asking as many questions as you need to understand the customers’ needs and priorities, and problem-solving in a metric driven environment.
• Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues.
• See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes. Your voice matters at Voya.
• Amazing team-player attitude with a commitment to excellent attendance and quality work. We love to see you at work and miss when you are not there.

Minimum Knowledge & Experience:

• High School Diploma or GED
• 3+ years customer service experience.
• Experience in the Financial Service industry is a bonus but not required.
• Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle objections as they come up.
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred.
• Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment.
• Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST.
• Bi-Lingual opportunities, with a $3,000 pay differential. Let us know if you are Bi-Lingual.

Preferred Knowledge & Experience:

• Bachelor’s degree + 1 year customer service experience.

What we offer you:

• At Voya, we pay competitive base salaries based on experience and reward performance with a monthly incentive program.
• Bi-Lingual opportunities, with a pay differential, are available upon the completion and passing of an assessment.
• Generous paid time off upon hire: 20 days PTO, 9 paid holidays, choose your own Diversity Day and 40 hours of paid volunteer time off.
• Health, dental, vision and life insurance.
• Retirement savings- 401(k) Matching and Pension Plan.
• Paid Training, and Full Benefits with no waiting period; Monday – Friday Only, Referral bonuses, Performance Incentives.
• Employee-Led Councils (ELCs). We have eleven ELCs that play an important role in welcoming and educating our workforce as well as being a vital resource to help advance the business. The ELCs frequently co-sponsor ersity-related educational events across our system in conjunction with the Office of Diversity, Equity and Inclusion.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives.

Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$41,600-$45,760

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Customer Service Representative – (24004384)

Description

GENERAL PURPOSE:

Responsible for maintaining all store policies and procedures as well as managing the distribution, indexing and tracking of resulting documentation.

The base pay range for this role is $17.07 – $27.38. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

Customer Service Issue Resolution

• Responds to customer inquiries through phone, letter, e-mail and fax. Associate is responsible for answering and responding to inquiries regarding store operations, financial issues and merchandise refunds.

• Resolves customer complaint issues by phone, e-mail, and letters.

• Provides an excellent level of customer service both internally and externally.

• Utilizes strong phone skills when speaking with customers. Has the ability to listen, sympathize, and respond in a friendly manner to customer issues.

• Understands and implements Ross policies and procedures consistently.

• Records all inquiries in the Customer Call database.

• Interacts and follows up with District Managers, Stores, and other Corporate Departments.

• Associate must develop and maintain advanced knowledge of Ross Refund Control, Electronic Journal, Valuelink, Client Line, Solutran and the Customer Service Call database.

• Ability to work well within a team environment as well as independently.

• Demonstrates the ability to use good judgment when evaluating obstacles and arrives at a suitable solution without the loss of productivity.

Maintenance & Miscellaneous Projects

• Responsible for maintaining all necessary records while keeping current on the day to day workload. Responses to customers in a timely manner.

• Processes all resulting paperwork from customer inquiries, i.e. check requests, responses to customer e-mail, letters and phone calls responding to lost gift cards , credit issues

• Provides support for Store Operations projects as needed.

COMPETENCIES:

• Customer Service

• Adaptability

• Communication

• Collaboration

• Integrity

• Conflict Management

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• High school diploma

• 2 years customer service experience preferred

• Very strong written and verbal communication skills

• Intermediate MS Office skills – Word, Excel, and Access

• Second language desirable

PHYSICAL REQUIREMENTS/ADA:

This position may be performed remotely anywhere within the United States. #LI-Remote

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider iniduals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and erse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Primary Location

: California-Alameda-Dublin-Corporate Office

Work Locations:

Corporate Office

5130 Hacienda Dr

Dublin 94568

Job

: Corporate Store Operations

Schedule

: Regular

Customer Engagement Specialist (remote)

Remote

Full Time

Mid Level

COMPANY DESCRIPTION:

Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enable clients to navigate large-scale, digital transformation programs.

Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology and more.

Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands!

Position Summary:

Blue Acorn iCi’s Customer Engagement team is looking to hire an experienced Remote Customer Engagement Specialist. The representative must have the ability to work fully remote, i.e. access to reliable wifi connection and a quiet workspace during their shift. This inidual will be responsible for answering calls, emails and chats. You may provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s request. Must be willing to listen, learn, and resolve any customer inquiry. The ideal candidate will demonstrate a passion for the beauty industry and sharing their knowledge with others.

One weekend day is a requirement for this position

We have the following shifts available (all listed in Eastern Standard Time Zone):

Sunday-Wednesday and Friday: 10:00AM-6:30PM

Pay Range

$15-$17 hourly

Essential Job Duties and Responsibilities

• Strong ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Answer and manage incoming calls, emails, chats
• Maintain appropriate productivity and performance while abiding by company guidelines and KPI’s
• Ability to memorize, recall, or research answers self sufficiently
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quotas
• Aim for fast customer resolution in every interaction
• Record, organize, and file customer interactions and profile/account changes
• Able to address returns, refunds, and shipping tracking numbers
• Strong multitasking skills are a must.

Requirements and Qualifications

• High school degree or equivalent
• Previous Beauty knowledge of cosmetics, skincare, hair products preferred
• Previous experience in customer support, remote work space, fast paced environment
• Excellent at communicating over the phone and handling multiple systems at once
• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
• Able to concentrate on multiple problems at once
• Excellent time management and prioritization skills
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
• Previous experience with chat/email preferred
• Customer-focused for positive customer experience and resolution
• Has an at home work space environment that is free from distractions
• Has reliable internet connection more than 50 MBPS
• Ability to dedicate full attention to their job duties as assigned during work hours
• Working knowledge of Gmail, Google Sheets, Google Docs and Google Calendars
• Dual screen/Technical experience
• Weekend availability with overtime hours possible during peak seasons

Home Environment and Work Space:

• Dedicated home office/workspace with a closed door separating you from others in your home ages 0-99.
• Adequate space to set up the workstation
• Ability to hardwire into the router, plug directly into your router as needed.
• Agents are responsible for maintaining the workspace in a safe condition
• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but is not limited to: Children playing, Dogs barking, Loud music, Non-work-related phone calls, Doorbells, Family members/roommates, etc.
• You are scheduled on the phone throughout the entirety of your shift. It’s essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

The US average base salary range for this full-time position is $16 – $18 per hour. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations, but they are subject to change based on the following factors: role, experience level, education/certification, job-related skills, and working location. Please note that some states within the US have pay/hiring laws that may affect the salary range listed above.

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: [email protected].

Tier 2 Customer Support Representative (Remote – US Based)

Accredible is looking for a full-time Technical Support Engineer to grow our world-class customer support team. This role is remote, working with a small but rapidly growing team online.

Mission

The mission is to increase the team’s capacity to effectively respond and provide technical assistance, as well as produce and curate valuable knowledge materials, identify and report bugs and feature requests, and support product knowledge within internal teams.

Outcomes

To be achieved by the end of month three of role start:

• To improve the Service Desk (ISD) and Developer metrics, including:
  • Time to Respond
  • Time to Resolution
  • Sprint Velocity
• Be able to effectively prioritise issues raised to Tier 2.
• Provide accurate issue diagnosis, and where possible provide troubleshooting solutions.
• Provide effective diagnosis write-ups and replication information for Tier 3 if the issue needs to be escalated further.
• To manage Accredible’s Internal Service Desk.
• Prove to be the voice of the customer when managing Sprint work schedules with development and engineering.
• Be able to assist with customers when needed at Tier 1 Support.
• Improve Tier 2 Response rates for Enterprise Customers.

Key Responsibilities

• Research and identify solutions to software issues for web applications using API calls via ‘curl’, POSTMAN or similar tools. The role may also involve read-only database queries and analysing application logs along with use of Grafana, and other developer support SaaS tools.
• Diagnose and troubleshoot technical issues using various Javascript-based Browser tools, including account setup and web application configuration.
• Be proficient in supporting Issuers set up and troublsehoot integrations between third party applications and the Accredible systems.
• Ask customers/team members targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Provide prompt and accurate feedback to Tier 1 Support or customers directly.
• Jump on video calls with customers to support with technical issues or integration setups.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time, including managing conversations with assigned Tier 3 engineers where needed.
• Document technical knowledge in the form of notes and manuals.

Competencies

• Flexibility/adaptability – Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
• Investigative/problem-solving skills– Demonstrates the ability to use the information and tools available to solve complicated problems and find solutions/workarounds where possible.
• Intelligence – Learns quickly. Demonstrates the ability to absorb and understand new information and tasks.
• Communication. Can communicate and work professionally and effectively with customers, other team members and colleagues from other departments. This includes exemplary written and spoken English language skills.
• Independent and self-motivated. Can be held accountable for tasks and ongoing responsibilities with little supervision.
• Empathy and patience – Responds to customers with compassion and seeks to understand their request/point of view.
• Efficiency – Able to produce significant output with minimal wasted effort.
• Honesty/integrity – Does not cut corners. Earns trust and maintains people’s confidence. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
• Organization and planning – Is capable of handling multiple tasks without dropping core responsibilities.
• Persistence – Demonstrates tenacity and willingness to go the distance to get something done.
• Resilient/calm under pressure – Maintains stable performance when under high pressure or stress.

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role using API calls for web applications via ‘curl’, POSTMAN, or similar tools.
• Should also be familiar with database queries and analysing application logs along with use of Grafana, and other developer support SaaS tools.
• Hands-on experience with using various Javascript-based Browser tools as well as web application configuration. Also, familiar with Windows/Linux/Mac OS environments.
• Familiar with SAML SSO set up.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic to mid-complexity technical issues.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.

Nice to have:

• Previous experience with Jira and/or Hubspot
• Previous experience with Metabase
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Web Application support or troubleshooting is a plus

Benefits

• Competitive salary.
• Paid medical/dental/vision premiums.
• 35 days annual vacation.
• Pre-IPO equity shares.
• Generous sick time and compassionate leave to support our team members’ health needs, and physical and mental well-being.
• 12 week maternity/4 week paternity leave.
• Employee Assistance Program (EAP).
• Paid short term disability (STD), long term disability (LTD), and life insurance.
• Flexible hours & remote work; while we fully support digital nomads,you must be able to align with your team’s predominant time zones.
• A high-energy, collaborative, and supportive high-growth organization backed by Silicon Valley’s top venture capital investors.
• Two hours per week (paid) to spend learning anything you like related to your role, plus a budget to spend on learning materials (courses, books, conferences). We love education and we believe in nurturing your growth!
  • A promise to invest in your growth personally and professionally. Wherever you would like to go and whatever you would like to do, we will be there to support you.
• Many additional perks!

About Us:

Accredible is the world’s leading digital credential platform, enabling education and training leaders to increase learner engagement and drive program growth. Over 2,200 organizations, including Google, IEEE, McGraw Hill, MIL, Skillsoft, Slack, and the University of Cambridge, rely on Accredible to manage and measure everything from issuing digital certificates and badges to visualizing learning pathways to spotlighting certified learners. Founded in 2013, Accredible has helped issue and verify over 100 million career-advancing credentials. To learn more, visit accredible.com.

Department

Customer Support

Employment Type

Full Time

Location

United States – Remote

Workplace type

Fully remote

Bilingual (French) Customer Advocate – Temporary

United States

Full-time

Remote

We need quality communicators who care about relationships to assist our already existing customers use our intuitive software marketing tools to help them succeed. This is NOT a sales role.

Hearsay Systems, a Yext company, is the leading enterprise cloud company offering sophisticated client engagement products to companies within the financial services vertical. Our tools provide financial firms & advisors digital marketing tools with automated workflows and advanced AI that allow them to easily develop and foster personalized relationships with their existing clients and prospects at scale.

Come join the team and help us modernize the advisor-client experience. We have built a Financial Advisor Outreach Team that is at the heart of driving the Advisor’s experience with our products. We truly enjoy helping make our customers successful and are looking for creative and resourceful people who share this goal. This position is remote within the United States.

About Hearsay Systems

Founded in 2009, Hearsay Systems is the global leader in digital client engagement for financial services, trusted by leading financial firms including BlackRock, Charles Schwab, and New York Life. Our platform empowers over 260,000 advisors and agents to compliantly scale personalized customer engagements across social media (Facebook, LinkedIn, X, Instagram), websites, text, and voice.

In August 2024, Yext (NYSE: YEXT) completed its acquisition of Hearsay Systems–combining its industry-leading digital presence management platform with Hearsay Systems’ compliant engagement solutions across social media, websites, text, and voice. Now, brands will be empowered to manage all digital channels and touchpoints throughout the customer journey—from one single platform.

With globally distributed teams in North America, Europe and Asia, we are a tight-knit, dedicated team that passionately believes in our products, people, and culture.

About the role:

• • Take a hands-on approach to drive end-user engagement of product features through education/training
  • Manage your own set of contacts and be responsible for driving their product usage (from start to finish you own the relationship!)
  • Collaborate with your team to share best practices on what’s working and not working
  • Proactively identify solutions to questions you anticipate our customers having in each interaction
  • Act as a liaison between our customers and Hearsay Systems engineers on specific product issues
  • Become an expert on how our customers use our product and serve as an internal voice of the customer with engineers, product managers, and marketers as we continue to build Hearsay’s products
  • You will coach the customers on the value of Hearsay products
  • You will become an expert of Hearsay Systems, providing a best-in-class service experience for our customers

About you:

• • At least 1-2 years of relevant customer service/support experience
  • Fluency in French language, spoken and written
  • Excellent teammate with a positive attitude and a strong sense of self-direction
  • Proactive – are willing to pick up the phone and initiate conversations, ask questions and be an active listener
  • Unafraid to take action, even if it means you make mistakes periodically
  • Resourceful and creative
  • Clear communication
  • Persuasive – people trust you and are willing to act on your suggestions
  • A general interest in finance/personal investing (experience in financial services a plus)
  • Basic understanding of social media, texting and other channels of communication

$20 – $25 an hour

The hourly rate is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Specialist I – Customer Service

Carrollton, TX

Remote, USA

Full time

R2417640

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Summary:

Under close supervision of the Customer Service Supervisor, is responsible for ensuring customer satisfaction by providing AmerisourceBergen customers with courteous, professional and efficient service at all times. Generates outbound calls to specific low-volume accounts in order to provide excellent service and communication to accounts not currently called on by a field sales associate.

Primary Duties and Responsibilities:

• Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area
• Updates the existing customers on any new programs, promotional activity, products and services as well as inquires and assists with any current issues or unresolved problems
• Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution
• Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls
• Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly
• Processes all phone, fax, mail, e-mail and verbal orders from customers
• Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor in a courteous manner
• Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested
• Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices and availability, and maintains current open order reports
• Communicates with all departments within the Distribution Center as well as field sales associates
• Serves as liaison between customers and field sales associates
• Makes suggestions and recommendations to Supervisor in an effort to continually improve customer service operations
• Complies with all appropriate policies, procedures, safety rules and regulations
• Performs related duties as assigned

What your background should look like

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education
• Normally requires less than one (1) year directly related experience
• Strong customer service skills
• Strong interpersonal skills
• Good decision making skills
• Good analytical skills
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Familiarity with ABC products, services and pharmaceutical distribution operations
• Strong organizational skills; attention to detail
• Basic knowledge of Microsoft Word, Excel and inventory management system

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/cencora

Schedule

Full time

Salary Range*

$31,500 – 46,530

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies:

Affiliated Companies: H.D. Smith, LLC**INACTIVE**

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified iniduals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to iniduals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Remote Customer Care Professional

United States Virtual

Full time

100% remote

The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization.

Acting as the customer’s primary point of contact, you will:

• Receive in-bound calls from customers who want to open a claim
• Listen, solve problems, answer questions and work with them to find a resolution
• Use your expertise to proactively make recommendations that will help customers avoid future issues

What you will enjoy:

• The variety of work – every day and every customer’s situation is unique
• Being part of a high performing, collaborative and supportive team
• Competitive compensation and paid time off
• Medical benefits begin on your first day
• Career advancement opportunities

The ideal candidate will have:

• Relentless drive to provide exceptional customer service
• Excellent communication and listening skills
• Strong attention to detail and problem-solving skills
• Ability to adapt to change and work well in a fast-paced environment
• Ability to multi-task using technology while handling calls
• Minimum high school diploma or GED

We are hiring for:

• Monday-Friday 12p-9pm EST
• Saturday and Sunday 10am-6:30pm
• This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability
• We do pay shift differentials for night and weekend schedules worked

When you start, we train you:

• It’s a combination of virtual “class room” & “on the job” training that is typically 6 weeks long but duration can vary
• Class room training hours are typically Monday through Friday from 8am – 5pm EST with a lunch break

Pay Range: $14.36 – $22.25

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Manager, Customer Success

United States

Company Overview:

Cohere Health is a fast-growing clinical intelligence company that’s improving lives at scale by promoting the best patient-specific care options, using leading edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health insurance plans covering over 15 million people, while our revenues and company size have quadrupled. That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work, Top 5 LinkedIn™ Startup, TripleTree iAward, multiple KLAS Research Points of Light, along with recognition on Fierce Healthcare’s Fierce 15 and CB Insights’ Digital Health 150 lists.

Opportunity Overview:

Cohere is looking for a Customer Success Manager in support of new customer accounts. In this role, you will be responsible for taking ownership for steady state account relationships and acting as the primary point of contact for your clients. This will include cultivating relationships across the customer organization to develop insights, shaping how they perceive the value we deliver, and ensuring that they are receiving the best support possible. As the primary client advocate within Cohere, you will need to form strong cross functional relationships and leverage excellent communication skills to enable efficient value delivery. You will lead and will execute day-to-day program operations including preparing for and presenting at regular touchpoints with the client, developing and delivering reporting, addressing customer issues, and responding to ad hoc requests.

If you are passionate about deploying technology-driven solutions to enhance patient experience, drive clinical excellence, and achieve healthcare operational efficiencies, we want to hear from you!

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that erse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

• Serve as the client’s primary point of contact for collecting feedback about the partnership and leading any internal and external activities associated
• Partner with Strategic Accounts to develop a deep understanding of the assigned client’s organizational structure, business objectives, and areas of opportunity and translate that understanding into a unique value proposition that Cohere Health can deliver measurable results against
• Generate materials and reporting that can be leveraged to deliver insights to the customer and demonstrate how the program is performing against key success metrics
• Function as the client’s advocate and the subject matter expert to the rest of the Cohere organization
• Document and create organizational visibility to key internal stakeholders on:
  • Insights including outstanding roadmap opportunities, areas of risk, and key client activities and expectations
  • Progress of weekly/monthly/quarterly initiatives
  • Key account metrics (e.g., relationship status, progress to goals, roadmap, etc.)
• Work collaboratively with various internal stakeholder groups such as product, engineering, service operations, clinical programs, sales, and analytics to ensure that our clients realize the full value of the services we deliver
• Lead initiatives to optimize the existing program activities and respond to acute issues as they arise

Your background & requirements:

• Bachelor’s degree
• 4-7 years of experience in client-facing roles (client management, customer success, or similar role)
• Proven track record for influencing clients and internal stakeholders
• Previous experience working in the healthcare industry, preferably as a vendor for or as an employee of health plans. Technical or SaaS experience a plus
• Highly collaborative with a passion for teamwork, building relationships, and effectively working cross-functionally to deliver a superior client experience
• Excellent communication skills equally adept at presenting prepared materials and speaking to relevant topics extemporaneously
• Strong analytical skill set and a proven ability to effectively use data to inform strategy and exceed key performance metrics
• Adept at shifting between operational and strategic mindsets, leveraging systems thinking to prioritize those activities that will most effectively solve your clients’ most important problems
• Highly organized with a systematic approach to time management
• Energized by ambiguity and the opportunity to achieve something novel
• Willingness to travel up to 25% of time

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.

The salary range for this position is $80,000 to $105,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Inidual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Customer Success Specialist (Remote- US Based)

Job Summary

The Customer Success Specialist for Backbook and Retention is responsible for managing and growing relationships with existing customers, with a particular focus on aged accounts (6+ months) and those not currently using integrated processing. This role is crucial in driving adoption of integrated processing services and reducing churn risk among credit card processing customers.

Responsibilities

• Backbook Customer Management:Develop and implement strategies to engage and upsell integrated processing services to existing customers not currently using this offering.
• Churn Prevention:Identify and proactively manage aged customers (6+ months) at risk of churn, particularly those using credit card processing services. Develop and execute retention strategies.
• Account Analysis:Regularly review account health metrics, usage patterns, and customer feedback to identify opportunities for improved engagement and risk of churn.
• Upselling and Cross-selling:Identify opportunities to expand product usage and increase revenue within the backbook customer base.
• Customer Education:Design and deliver targeted training sessions and resources to promote full utilization of our services, especially integrated processing.
• Relationship Building:Establish and maintain strong relationships with key stakeholders in assigned accounts to ensure customer satisfaction and loyalty.
• Reporting and Insights:Prepare regular reports on backbook customer health, churn risk, and success of retention initiatives. Provide actionable insights to the team lead.

Requirements

• 3+ years of experience in customer success, account management, or related field
• Proven track record in customer retention and upselling strategies
• Strong analytical skills with the ability to translate data into actionable strategies
• Excellent communication and presentation skills
• Experience with CRM platforms and data analysis tools
• Bachelor’s degree in Business or related field

Preferred Skills

• Experience working with long-term customer accounts
• Familiarity with churn prediction models and customer health scoring

Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a erse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where erse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $50,000- $55,000 USD per year

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Customer Questionnaire Specialist

Remote US

As a Customer Questionnaire Specialist, you will be responsible for the completion of Security Questionnaires, Risk Assessments, Due Diligence Questionnaires, RFIs, and other technical ad hoc requests. You will play a crucial role in using and maintaining Axonius’s response software, Responsive (formerly RFPIO). You will work closely with teams from across the organization, including Sales, Security, Finance, Legal, Product, and Marketing to ensure an accurate and expansive content repository. Utilizing exceptional critical thinking and problem-solving skills, you will work independently in a global, fast-paced, and changing environment.

Responsibilities:

• Support the execution of Security Questionnaires, Risk Assessments, Due Diligence Questionnaires, RFIs, and other technical ad hoc requests from intake through completion.
• Manage a project schedule and routinely communicate status with stakeholders to ensure timely completion of requests.
• Collaborate with Subject Matter Experts (SMEs) across business lines in order to source and draft technical content. Translate highly technical writing into customer-friendly language.
• Edit technical draft responses from SMEs and Sales Engineers for clarity, proper grammar, and spelling.
• Monitor product enhancements through analysis of the latest product releases and collaborate with SMEs to update the content repository.
• Stay up to date with new product initiatives and build technical content collections within the repository to support new product offerings.
• Structure, develop, and maintain a robust content library filled with thoughtful question-answer pairs, relevant metadata, regular review cadences, and clear content ownership with support from critical teams across the organization.
• Establish productive relationships with Sales, Product, Security, Legal, Finance, Marketing, and other teams to ensure that repository content is accurate and updated on a timely basis.
• Escalate roadblocks to client requests and develop solutions to challenges in a timely manner.
• Perform other duties as needed to support the day-to-day operations of the Proposal Team.

Requirements:

• Minimum of 3 years of experience responding to DDQs, Security Questionnaires, Risk Assessments, and RFIs in the technology industry
• Experience supporting a Sales team
• Experience managing customer requests in TPRM platforms/portals
• Strong critical thinking skills are a must, with the ability to problem solve and identify solutions to achieve results
• Strong project management and organization skills
• Excellent written and verbal communication skills
• Capable of building cross-functional relationships
• Efficient in completing tasks, highly detail-oriented, and flexible as priorities shift
• Capable of handling multiple projects simultaneously
• Familiarity with IT principles and terminology, including but not limited to cloud, cybersecurity, and software development
• Understanding of privacy and data protection regulations such as GDPR and CCPA
• Knowledge of IT Security, Governance, standards, frameworks, and controls such as SOC, NIST, and ISO-27000

Advantages:

• Proficient in using Responsive (formerly RFPIO)
• Prior experience in the Cybersecurity industry
• Technical writing experience

Axonius is committed to fair and equitable compensation packages. A candidate’s salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus

Annual Pay Range

$90,000—$105,000 USD

Gemini is looking to hire an Associate, Customer Support to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Cloudflare is hiring a remote Senior Customer Success Manager - Named. This is a full-time position that can be done remotely anywhere in the United States.

Cloudflare - The web performance & security company.

Cloudflare is hiring a remote Senior Customer Success Manager - Majors. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Cloudflare - The web performance & security company.

Title: Technical Operations Coordinator

Location: United States

Type: Full-time

Workplace: remote

Category: Sunnova Installations

Job Description:

Brief Description of Sunnova

Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.

At Sunnova, we embrace erse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.

If you’re excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!

The Technical Operations Coordinator Position

Sunnova Energy is currently looking for a Technical Operations Coordinator who will play a critical role in supporting the field staff by managing various operational aspects of our installation teams. Responsibilities will range from conducting thorough inspections of Site Assessments, Designs and Real Time Reviews (RTRs) to ensure compliance with quality standards, build reports to provide feedback to field employee managers and run meetings to deliver this feedback. Direct field experience installing battery systems is a requirement.

Responsibilities

• • Build reports with key performance indicators (KPIs) such as Commission Package (CP) submission pass rate, Redesign rate, and Critical First Pass Rate that will provide feedback to field managers on performance from the field
  • Conduct thorough inspections of completed fieldwork and identify and document defects, deviations, and non-conformities providing detailed reports
  • Collaborate with cross-functional teams to address and resolve quality issues, contributing to continuous improvement.
  • Participate in the development and implementation of quality control procedures and work instructions.
  • Stay informed on industry quality trends, regulations and best practices to enhance the overall quality management system.
  • Contribute to root cause analysis investigations and support the implementation of preventative and corrective measures

Minimum Requirements

• • High School Diploma, GED or equivalent experience is required
  • 2+ years’ experience working in the electrical or solar industry
  • Experience with reporting/data analytics tools through design and creation of reports, dashboards, and queries
  • Proficient in Microsoft office, specifically Excel analytical capability and Outlook

Preferred Qualifications

• • Work experience as a business analyst in an operations or reporting environment highly desired
  • Salesforce reporting experience highly desired

Additional Knowledge, Skills and Abilities

• • Excellent interpersonal, written, and oral communication skills
  • Ability to work collaboratively with cross-functional teams
  • Ability to thoughtfully exercise judgment to improve processes and advance the reporting outputs for the team
  • Ability to assess metric outcomes on a relative basis and create sound recommendations based on accurate data evaluation
  • Ability to manage time effectively, set priorities and meet deadlines
  • Ability to learn and adapt to change
  • Excellent judgment, reasoning, and problem-solving skills
  • Knowledge of safety regulations and procedures in the solar energy industry is a plus

Working Conditions

• • Open-office environment or remote position

Physical Requirements

• • Extended periods of time working at computer workstation

Benefits

• • Sunnova offers a generous employee reward package that includes:
  • Comprehensive benefits, including medical, dental, vision, life insurance,
  • healthcare flexible spending account, and 401(k) with employer match
  • Competitive compensation & annual bonus
  • Paid time off, including 10 holidays and Paid Parental Leave
  • Cell phone allowance for many roles
  • Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider – if located in Houston

Deel is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in APAC.

Deel - Payroll and Compliance for International Teams.

Title: Customer Service Representative

Location: United States

Job Description:

Everlight Solar is seeking a skilled highly energetic and motivated inidual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY REMOTE, full-time, entry level, evening shift position, with some weekend work. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence.

Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)

Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters inidual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.

Responsibilities:

• Handle high amounts of incoming calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Manage complaints, provide proper solutions and options; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Establish and build relationships with our customers
• Go the extra mile to engage customers

Requirements:

• Some proven customer support experience or experience as a client service representative is preferred
• Strong phone administration skills and active listening capabilities
• Ability to work independently and as a member of various teams and committees
• Strong attention to detail
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• Ability to operate in a fast-paced environment
• Ability to work nights & some weekends
  • 1pm – 11pm CST, 4 days/ week with rotating Saturdays or
  • 3pm -11pm CST M-F with rotating Saturdays

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• PTO
• Sick and Safe Time
• Paid Holidays Off

Salary: $30,000-$40,000/ year

Everlight Solar is proudly an Equal Opportunity Employer. We value ersity of all types and are excited to work with talented iniduals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.

Customer Service Specialist

locations

US – MD, Bethesda

US – Remote (Any location)

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

21019

Job Family:

User Support (Digital)

Travel Required:

None

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

• Provide 1st and 2nd level IT support to the NLM and external community.

• Troubleshoot and resolve hardware, software, application, network, user access, or related issues.

• Create tickets and document all activities in helpdesk ticketing systems.

• Escalate more complex problems or unresolved issues to next level of support.

• Monitor call queues and ensure incoming calls are answered as efficiently as possible.

• Address client questions using available information resources.

• Comply with Corporate IT Service Management and Service Desk policies, procedures and directives.

• Achieve metrics in support of service level agreements, client satisfaction surveys, and completed incidents/requests.

• Generate summary reports with qualitative and quantitative assessments of the customers’ inquires and their resolutions.

• Contribute to creating training materials.

• Recommend process changes as needed to improve service levels.

• Communicate NLM policies and standards.

• Stay current with information technology systems and industry trends.

• Provide evening and weekend support (off-hours support), as assigned, on a rotating basis.

What You Will Need:

• Bachelor’s Degree with 5 years of prior relevant experience on a medium to large-scale program, OR 9 years of relevant experience in lieu of degree.

• Experience working professionally with customers remotely via phone, chat, and email.

• Strong communication (written and verbal), multitasking and customer service skills.

• Proficient in managing multiple tasks at one time and prioritizing said tasks.

• Strong problem-solving skills.

• Must be proactive, punctual, and be able to multitask efficiently.

• Strong planning and organizational skills.

What Would Be Nice To Have:

• Knowledge of biomedical terminology.
• Relevant experience in scientific settings

• Experience working in an ITIL environment is a plus.

• Experience with collaboration tools including Atlassian, Jira and Confluence.

The annual salary range for this position is $75,800.00-$113,600.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a erse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Director, Customer Experience

Location Remote

Category Marketing & Communications

Job Id JR102697

Job Type Full time

Remote Remote

Summary:

The Director of Customer Experience will be instrumental in building a world class customer center of excellence group and be a leading force in implementing cutting-edge customer experiences. The Director will support setting the vision, strategy, goals, fosters collaboration, and motivates a team to achieve outstanding results and exceed customer expectations. Excellent business acumen to drive continuous improvement opportunities, facilitate stronger partnerships with other leaders and thought partners and stakeholders across Freedom Mortgage to drive our “Customers for Life” strategy across the organization.

Essential Job Duties and Responsibilities:

• Develops and coaches the team to conduct advanced customer analytics and applying customer insights to drive business growth, retention and ongoing process transformation.
• Leads the implementation of processes, technology/tools, education and best practices to increase adoption of customer insights.
• Evaluates how future technology solutions and methodologies affect current and future business strategies and practices always with a customer/end-user focus.
• Keeps current with emerging technology applications and business trends; identify best practices from these trends to implement.
• Establishes customer experience benchmarks across key areas of customer interaction, implement any additional metrics required to understand performance and provide ongoing reporting.
• Identify and prioritize opportunities to improve and enhance the customer experience through voice of customer feedback, defect identification and elimination, customer monitoring and direct customer outreach.
• Serves as the leading voice of the customer and acts as a customer experience advocate in considering decisions that will impact the customer; leads the Customer Experience transformation.
• Leverages information learned from analyses to develop ways to improve operations and manage expenses. Collaborate with others to implement changes related to the analysis and monitoring of new or improved policies, procedures, practices, and standards.
• Continuously drives improvements in process and practices and makes recommendations to the business stakeholders.
• Develops tools to measure effectiveness of customer engagement. Defines operational metrics, establishes system for tracking metrics and creates cadence for review.
• Oversee monthly performance reporting for business unit.
• Work with business unit stakeholders to constantly improve reporting and complete ad hoc analysis.
• Lead preparation of materials for senior management presentations/meetings (monthly business reviews).
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Qualifications:

To perform this job successfully, an inidual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Hands on experience building out a customer success function: processes, systems, roles and teams.
• Setting priorities, meeting deadlines, and consistently producing high quality work.
• Managing, processing, and applying large quantities of information quickly and accurately.
• Making decisions in a fast-paced organization.
• Planning, executing, and displaying detailed qualitative and quantitative analysis and problem-solving skills.
• Managing multiple large projects.
• Analyzing and improving processes
• Communicating with management, customers, product lines and other employees in an effective manner and style using oral, written or presentation skills to convey results, resolutions, or new information to drive business results.
• Strong empathy for customers and passion for revenue and growth.
• Strong customer focus, leading and designing customer centric quality and experience internal and external measuring tools.
• Proven ability to influence across organizational boundaries, obtaining shared mindset and execution for results.
• Experience managing cross functional initiatives.
• Highly developed interpersonal skills: a leader who can be as effective through influence with or without positional authority.
• Proven ability to innovate and improve processes and outcomes.
• Experience Net Promoter or Customer Satisfaction Survey processes.
• Strong quantitative, analytical, benchmarking and statistical skills required.

Education and/or Experience:

• Bachelors Degree from a four (4) year College or University; or equivalent combination of education and/or experience.
• At least 10 year’s related experience in a high-performance service environment that has consistently demonstrated Service Excellence with demonstrated significant measurable results

Certificates, Licenses, Registrations:

None Required

Work Complexity:

Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem. Problems typically impact many departments. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

Explore Location

Customer Support Specialist

Remote

Customer Success

Full time

Atlanta, Georgia, United States

OVERVIEW

APPLICATION

Description

SUMMARY: Groundfloor is searching for a proactive, quick-thinking, problem solver with a talent for connecting with people. If you’re authentic, detail oriented and eager to grow, and customer focused, we want you on our team!

Groundfloor is a remote-friendly, hyper-growth, wealthtech company based out of Atlanta. We value vulnerable high-quality/low-ego collaboration. If that sounds good to you, join us!

THIS JOB MIGHT BE FOR YOU IF:

• You’re a problem solver who likes to think on your feet and enjoys a challenge.
• You thrive in a fast-paced environment, can adapt to change and provide insights on ways to improve.
• You go above and beyond because you want to, not because you have to.
• You consider yourself a ‘people-person’, because you love helping and connecting with people.
• You believe the details are important and actively listen for them.
• You are authentic, accountable, and persistent.
• You are humble enough to ask questions and have a drive towards learning new things.
• You have a sense of humor and a good attitude while maintaining a good work ethic.
• You enjoy engaging in financial conversations through various methods of communication; verbal and written.

A DAY IN THE LIFE:

• Build strong and lasting relationships with our customers, supporting them through white-glove service
• Demonstrate your unique problem-solving abilities, provide solutions that exceed customers expectations
• Contribute to implementing processes, tools, and systems to improve customer success delivery (e.g., live chat)
• Identify opportunities to improve established business metrics to drive efficiencies and improve the customer experience
• Develop a deep understanding of the business – our key metrics, drivers for growth and participate in formulating our overall service and sales strategy.
• Champion the customer view; always look for ways to improve the customer experience, remove pain points, champion product and service opportunities, increase engagement and retention.
• Take ownership of customer inquiries, partnering with the appropriate team members, and providing updates to the customer along the way for the best possible customer experience.
• Take inbound calls and digital requests from investors and respond accordingly to create a memorable experience by actively seeking out ways to WOW.
• Anticipate additional questions/needs based upon previous interactions and provide insights to proactively provide support to investors.
• Contribute to a fun and inspiring work environment
• Work Schedule: 8-5p EST (Mon-Fri); Flexibility available for the ideal candidates

Requirements

YOUR EXPERIENCE + A FEW NICE TO HAVES:

• Recent College graduate BA/BS degree 0-1 years experience or 3+ years recent experience in a similar role ( preferably in Financial Customer Service)
• Experience with CRM systems (i.e.Hubspot, Intercom & Dialpad) is a bonus.
• Experience in real estate and/or finance.
• Bilingual (English / Spanish) is a bonus, but not required.
• Keep update date by learning from our own content and other relevant sources (i.e. Groundfloor Blog, Internal Knowledge Base)

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental, and vision benefits, potential equity for strong candidates, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

GROUNDFLOOR is an equal opportunity employer and all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

About GROUNDFLOOR

Since its launch in 2013, participants in GROUNDFLOOR’s real estate loans have earned annualized returns averaging 10 to 12 percent in a 6 to 12-month timeframe. No prior real estate knowledge is needed, and the $10 minimum is intentionally a low barrier to entry to give everyone the ability to build wealth in real estate. To date, GROUNDFLOOR remains the only platform offering direct participation in inidual real estate investments to all on a broad scale, regardless of income or net worth.

The company is headquartered in Atlanta and has raised more than $30 million in capital from a variety of sources, including venture capital and online public equity offerings. As of its most recent round of financing, the company has over 7,700 public shareholders and is 30 percent customer-owned.

Customer Care Representative

Job Type Full-Time (Non-Exempt- Hourly)

Location USA (Remote)

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and erse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

We Offer:

• Full-time employment, competitive pay, health insurance, and other benefits;
• All the equipment you need to work from home;
• Being directly part of a start-up unicorn company;
• Working in a team that values quality over quantity and has achievable goals and metrics;
• Having a real chance of internal training and growth;
• Working in a healthy, balanced, fun, and challenging environment;
• Working remotely from anywhere in the USA.

Responsibilities:

• Answer technical support tickets via email, chat, Screen shares (Live troubleshooting), and phone.
• Communicating with customers in a professional and empathetic manner.
• Providing timely and accurate customer feedback.
• Managing multiple tickets and tasks at one time.
• Collaborate with our engineering and product teams to solve more complex issues.
• Identify, document, and follow up with engineers on product bugs and features.
• Act as a liaison between engineering, customer success, and sales on technical issues affecting our customers.
• Documenting customer interactions and maintaining customer records in Talkdesk’s CRM system.
• Contributing to Talkdesk’s knowledge base articles and troubleshooting documentation for internal and customer use.
• Other projects and tasks as assigned by Customer Care Leadership
• Willing to work flexible hours and weekends.
• 40+ hours / 5 working days per week, from Monday through Sunday, and rotating holidays.
• Training Monday – Friday for 4 weeks, hours TBD
• Initial shift hours PDT – 8 to 4:30 pm.

Requirements:

• Fluent in English: Reading, Writing, Speaking.
• Excellent written and verbal communication skills.
• Previous experience in a client-facing technical role for a CCaaS business.
• Must have a dedicated quiet workspace with high-speed internet.
• Strong problem-solving, decision-making, and critical-thinking skills.
• Professional, courteous, and committed to providing amazing customer support.
• Open-minded, positive, and keen to learn.
• Great attitude, a team player.
• Keen to mentor and help train junior team members.
• Training will be provided but Training hours may differ from shift hours.
• Experience using a ticketing system.

Bonus Points:

• Fluent level in other languages (preferably Spanish);
• Degree in a technical subject;
• Knowledge of IP Telephony;
• Experience diagnosing QoS issues;
• Experience with Call Center technology such as IVRs

Bitfinex is looking to hire a Customer Support Specialist - Brazil to join their team. This is a full-time position that can be done remotely anywhere in Brazil or on-site in Sao Paulo.

Galxe is looking to hire a Customer Success Associate to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Title: Administrative Associate 2 -Med School Finance

Location: Minneapolis United States

Job Description:

MMCGME is comprised of 12 high profile member institutions in the Minneapolis/St. Paul Metro and Greater Northern Minnesota area. The Metro Minnesota Council on Graduate Medical Education (MMCGME) is a consortium of Minnesota teaching hospitals and the University of Minnesota. The MMCGME mission is to meet community needs for physicians by advancing quality graduate medical education through centralized state of the art information systems, uniform cost effective administrative process, core curriculum and common policies, promoting member organizations’ teaching programs in a competitive health care environment. The MMCGME Services Group administers common processes for regulatory reporting and offers Twin Cities GME programs a single common application platform for program administration.

The Medical School is committed to an excellent employee experience, offering a flexible work environment that meets the needs of students, staff, faculty, and the communities we serve. Flexible work arrangements may include flexibility in schedule and/or work location. All UMN employees are expected to follow applicable public health and safety procedures. This position is remote from home.

JOB RESPONSIBILITIES

Managing projects (20%):

• Manage cross-functional organization initiatives that will bring consistency across the MMCGME community (both hospitals and programs) as it relates to program administration and regulatory reporting processes.
• Manage regulatory reporting, such as evaluations, procedures, conferences and block schedules in New Innovations software.
• Partner with member organizations to drive cross-functional initiatives and assist with development of documentation (requirements and process flows) and procedures.
• Gather and define requirements and process in conjunction with other team members and program/hospital experts.

Operational processes and activities (30%):

• Design processes for Graduate Medical Education (GME) administration (conferences, evaluations, etc.).
• Manage approved enhancement implementation; documenting requirements, process design, issue resolution, managing implementation timeline, training, and communication.
• Liaison between customers/business partners and vendor (New Innovations) during design and implementation.
• Act as the point of contact for assigned hospital(s) and programs – support and issue management.
• Collect and analyze data using Microsoft products and survey software.
• Identify areas for process improvement and develop measures to ensure quality and productivity.
• Identify and bring forward ideas for process improvement and recommend solutions.

Special projects, meetings and events (10%):

• Represent the MMCGME Services on committees with recording of minutes.
• Lead and facilitate committees and workgroups, including following up on action items.
• Plan, develop, oversee and maintain budgets, cost negotiations and future fiscal planning for MMCGME hosted annual events.

Customer Training and Support (20%):

• Assist in development of and help conduct training sessions.
• Create and refine support tools and processes for delivering initial and continuing GME coordinator training with New Innovation’s Residency Management Suite (RMS).
• Manage HelpSpot web portal and provide timely assistance.

Respond to ad hoc requests (20%):

• Triage various unique and one-off requests from iniduals/programs within our sponsor teaching hospitals or the University of Minnesota and construct an appropriate plan/solution/response according to their needs and environment.
• Perform ad hoc financial and data analysis on-demand and as-needed for MMCGME Director or any of our sponsors.
• Make inidual operational decisions based on recorded outcomes or feedback for the betterment of the department and our sponsors.

Qualifications

All required qualifications must be documented on application materials

REQUIRED QUALIFICATIONS

• Applicants for this position must have a BA/BS with at least two years of experience or a combination of related education and work experience to equal six years.
• Demonstrated experience with process improvement, detailed coordination and project oversight.
• Ability to exercise independent judgment and discretion.
• Demonstrated interpersonal and customer service experience in a multi-tasking environment.
• Demonstrates resourcefulness: Identifies errors and problem solves.
• Event planning experience.
• Excellent written, oral and presentation skills.
• Experience with data analysis and process improvement.
• Experience with training and presentations.
• Ability to work efficiently in a remote working environment.
• Proficient Microsoft Office skills to include Microsoft Word, Excel, PowerPoint.

Preferred

• Ability to deal effectively with ambiguity and exercise a large amount of independent judgment and discretion on important matters.
• Establishes and maintains collaborative working relationships with all internal and external stakeholders from erse backgrounds at all levels of the organization.
• Self-motivated and strategic thinker.
• Adapts to change and remains professional under dynamic work flow.
• Working knowledge of GME and MMCGME infrastructure.
• Residency Management Suite knowledge and expertise.
• Can work in a erse environment remaining positive, proactive, resourceful and efficient.
• Uses survey development tools to construct and deliver surveys online (e.g., Qualtrics).
• Advanced Microsoft Office skills to include Microsoft Word, Excel, and PowerPoint.

About the Department

Committed to innovation and ersity, the Medical School educates physicians, scientists, and health professionals; generates knowledge and treatments; and cares for patients and communities with compassion and respect. We value excellence, inclusiveness, collaboration, and discovery.

The mission of the regional campus located in Duluth is to be a national leader in improving healthcare access and outcomes in rural Minnesota and American Indian/Alaska Native (AI/AN) communities. In partnership with CentraCare, the regional campus in St. Cloud offers a wide range of patient experiences throughout students’ education in Greater Minnesota and prepares them to become exceptional clinicians and leaders for rural and immigrant populations.

Founded in 1888, the University of Minnesota Medical School has three campuses. A four-year MD program and the MD/PhD program are located on the Twin Cities campus in addition to MD programs at regional campuses in Duluth and St. Cloud.

Benefits

Working at the University

At the University of Minnesota, you’ll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Diversity

The University recognizes and values the importance of ersity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about ersity at the U: http://ersity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

Title: Licensed Customer Care Agent (Temporary)

Location: Remote

Job Description:

Who We’re Looking For – Licensed Customer Care Agent (Temporary)

As a Medicare Call Center Customer Service Agent (Temporary), you will play a pivotal role in providing exceptional customer service to Medicare beneficiaries. You will be responsible for answering customer inquiries, resolving issues, and completing daily tasks assigned by management. This role requires iniduals who are licensed and possess a UA (Unavailability of Assistance) rate of 20% or lower.

The Impact You Will Make

• Answering incoming calls from Medicare beneficiaries and providing accurate information and assistance.
• Resolving customer inquiries and issues promptly and professionally.
• Completing daily tasks assigned by management within specified timeframes.
• Participating in special projects as needed, demonstrating flexibility and adaptability.
• Maintaining a positive and responsive attitude towards customers and colleagues.
• Being coachable and receptive to feedback to continuously improve performance.
• Participating in chat support and group activities to enhance team collaboration and knowledge sharing.
• Attending meetings and training sessions to stay updated on Medicare policies, procedures, and product knowledge.
• Upholding compliance with all relevant regulations and guidelines governing Medicare customer service operations.
• Demonstrating strong communication skills, both verbal and written, to effectively interact with customers and colleagues.
• **Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of responsibilities, duties, and skills required. Management reserves the right to revise the job description or require other tasks be performed when the circumstances warrant.

What You Bring:

• Active licensure or certification relevant to Medicare or healthcare (e.g., insurance agent license).
• Previous experience in a customer service role, preferably in a call center environment.
• UA (Unavailability of Assistance) rate of 20% or lower, demonstrating reliability and availability to assist customers.
• Strong problem-solving skills and the ability to handle customer inquiries and issues with empathy and professionalism.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Positive attitude and willingness to take on challenges with a solutions-oriented approach.
• Excellent interpersonal skills and the ability to work well within a team.
• Proficiency in computer skills and familiarity with customer relationship management (CRM) software.
• Flexibility to adapt to changing job requirements and schedules.
• Commitment to continuous learning and development to enhance job performance and customer satisfaction.

Perks That Set Us Apart

• Healthcare: We offer low-cost, competitive health coverage (domestic partners included!) with employer-paid counseling services.
• Invest in the Future: Enjoy 401(k) matching after just two months of employment, with employer matching starting at ~3%.
• Lifestyle Spending Stipends: Access an employer-paid spending account for physical, financial, and emotional wellbeing expenses.
• Flexible Time Off: We offer competitive time-off balances that accrue weekly, just like your paycheck. (Yes, we’re paid weekly too!)
• Parental Leave: We provide 2 weeks of paid parental leave during the first year and up to 6 weeks after one year of employment.
• Generous Paid Holidays: Celebrate cultural ersity with additional flex holidays in addition to our company paid holidays.
• Remote Work Options: Embrace the flexibility of working from home.
• World Class Facility: With onsite restaurants, a 7,000 sqft gym, pickleball & basketball courts, spin class/pilates room, bikes, massages, and so much more.
• Comprehensive Life Insurance: Ensure peace of mind with coverage that extends beyond the workplace with employer paid life insurance (including coverage for dependents and spouses).
• Employee Resource Groups (ERGs): Join us in fostering connections, celebrating ersity, and providing a supportive community for all.

At Clearlink, we go beyond the basics, ensuring your experience with us is not just professionally fulfilling but personally enriching too.

Interviewing at Clearlink

We know interviews can be stressful. Here are some stages you can expect from a typical interview with Clearlink.

• Once your application is submitted, we will review it and be in touch
• 30-min phone call with the Recruiting Team
• 30-min – 1 hour interview with the Hiring Manager
• 30-min – 1 hour interview with a Clearlink Panel

Some interview processes can vary, depending on the role. Your recruiter will give you a role-specific interview process during your first phone call.

#LI-Remote

Why Work For Us

Since 2001, Clearlink has been dedicated to fostering growth and embracing opportunities. Our mission is to strengthen our workforce to build brands that guide users and customers toward decisions that enhance their lives. We encourage our employees to “Act as an Owner” – to voice their thoughts, share innovative ideas, and authentically bring their whole selves to work. Join us in our forward-thinking and inclusive community, where your expertise, background, and unique perspective are always valued.

Clearlink Partners & Awards:

• Partnered with The Period Project for easy access to menstrual hygiene products.
• Awarded the 2022 Shatter List for breaking glass ceilings in technology.
• Received the 2023 Women’s Leadership Institute Award, pledging to elevate women’s leadership.

Clearlink Values (CLEAR):

• Create Community
• Learn & Grow
• Embrace Opportunity
• Act Like An Owner
• Respect Every Person

Committed to accessibility, we encourage you to share any accommodation needs during the application or employment process. Your unique strengths matter, and we are dedicated to providing the necessary support for your success at Clearlink.

Title: Bilingual Customer Service Representative

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problems solving and effective call handling
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in appropriate systems
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Fluent in both English and Spanish
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Vision Coverage Options
• Paid Time-Off
• Regular Raises
• Advancement Opportunity
• Fun, Engaging Work Environment
• Casual Dress Code
• Cash and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in a home office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe ersity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a erse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine’s List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a erse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented iniduals with 150+ erse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It’s not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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Title: Customer Support Team Leader (HCF USA)

Location: USA

Job Description:

About the Role

First and foremost, you are an excellent coach. Your task if to give agents feedback, identify root causes of performance issues, and actively train agents to fix the defects that you find. You hold the people on your team to your high standards (you are not afraid to say “this isn’t good, and here’s why”), keep the customer experience at the center of every conversation, create SMART goals for improving performance, and write feedback that meets our standards for feedback. You are not afraid to e into customer issues yourself and are able to become a product expert in order to serve as an excellence coaching source for your agents.

Day-to-Day Responsibilities

• Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90%
• Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations
• Occasionally handling angry customer escalations
• Ensure schedule adherence by agents & desired productivity levels
• Maintaining coaching logs and providing regular written feedback to agents
• Comfortably navigating our support environment, which includes tools such as Zendesk, Metabase, and Five9
• Listen to team members’ feedback and resolve any issues or conflicts
• Initiate consequence management steps in case of low performance by team members
• Delegate tasks to high potential team members to build a culture of learning & development in the tea
• Suggest & lead team building activities for team motivation

Profile Must Haves

• Coaching experience – you’ve been directly responsible for help others improve their performance
• Customer service experience – you have been in a customer-facing position

Your First Days

30 Days

You become a product expert and e straight into support, learning how to walk the walk excellently yourself so that you can coach your future agents from a better position.

60 Days

You get your first team and immediately set about evaluating their performance and drafting your first SMART goals for each agent to get them hitting targets. You start leaving regular written feedback to agents and get a coaching rhythm going with them.

90 Days

Your team is hitting above 90% on quality metrics. For the agents not hitting, you have a clear plan for how you expect them to get there and by when.

System Requirements

• Minimum 15Mbps wired internet connection
• Minimum i5 processor or equivalent
• Minimum 12GB Ram
• Quiet working environment
• Steady power and internet connection

This is a fully remote position. We operate 24/7 and follow a rotating roster. The expectation is that the iniduals should be able to overlap with EST/PST timezones, and accommodate weekend shifts if needed in case of any emergency. However, they would have the flexibility to take leave on other days of the week.

Associate Manager, Customer Support and Research (CSR)

Remote

Delivery

Full Time /

KarmaCheck is a technology startup based out of San Francisco and founded by one of the pioneers of the internet industry, Eric Ly, who was a Co-founder and CTO at LinkedIn. We’re on a mission to bring truth to the internet by enabling digital identity verification in a new way. We’re starting by disrupting the antiquated Background Check industry, specifically focused on healthcare credentialing. We’ve built proprietary technology which uses automation, machine learning, and data to create efficient turnaround times and cost effective solutions across all kinds of background checks, which will ultimately power the digital identity use cases of tomorrow.

About the Opportunity:

The Associate Manager, CSR is responsible for providing an outstanding customer and candidate experience, and for leading and inspiring a team of up to seven team members. The Associate Manager, CSR will be focused on achieving inidual excellence and building outperformance across their team related to processing and communicating pre-employment checks, medical compliance including follow-up related to drug and medical screenings, and also verifications.

We are looking for an inidual with experience in the medical compliance industry who is highly motivated to join a growth company, comfortable with adapting to changing priorities, can adhere to complex rules and policies, and never rests until the customer has what they need. The CSR will be interacting with customers via email, live chat, and over the phone. During the day-to-day, they actively ask questions and over-communicate rather than trying to solve a problem in a silo. In terms of their team, they’re the quintessential servant-leader, and they focus on how they can effectively grow and enable their team.

What You Will Do:

• • Lead from in front. Demonstrate excellence and build that culture into your team.
  • Nurture the growth of your team through specific and responsive training and development opportunities
  • Issue resolution. Escalate problems with the appropriate sense of urgency.
  • Follow up with accuracy and speed. Our clients look for efficient responses, but the only thing that matters is quality and accuracy.
  • Work directly with teams throughout the company to escalate and solve problems
  • Special projects as requested by company management.
  • Documenting processes and training new work colleagues as the team grows.
  • Processing screenings for background checks using in-house and third party vendors and technologies with screenings in categories such as identity, criminal, employment, education, licenses/certificates, occupational health, and more.
  • Follow up with customers and candidates to ensure rapid, accurate, and simple completion of background checks and compliance verifications.
  • Respond to customer and candidate inquiries in a polite, friendly, respectful, and professional tone with urgency and accuracy.
  • Contact vendors and data partners via phone and electronic communications to perform research and retrieve results from services ordered.
  • The CSR team is expected to participate in electronic communication channels on a constant basis as part of their daily work.
  • Open to potential evening and/or weekend hours as necessary, particularly for any prioritized/escalated customer need.

What You Will Need:

• • 6+ years work experience in the medical compliance and/or background check and start up industries
  • 3+ years of relevant professional work experience in customer service, technical support,
  • Strong aptitude with computers and technology, and using online communication tools for text, voice, and video when needed
  • Good writing skills, great communication, and comfortable communicating in a remote setting
  • Detail and data oriented, leverages data to make strategic, analytical decisions
  • Associates or Bachelor’s degree preferred, but not required

Perks & Compensation:

• • Become a key team member on the ground floor of a startup set to disrupt the background check industry and innovate digital identity
  • 100% remote work environment with only limited required travel
  • Competitive benefits package including medical, dental, 401k, and EAP.
  • Take the time to Check Yourself – we have an unlimited time off policy.
  • The expected base compensation for this role is between $60,000 – $85,000 as a base pay for work performed in the United States. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include experience level, transferable skills, education, location, business needs, training, and market demands. This range may be modified in the future.

Customer Support Specialist

Remote US

Customer Success

Full-Time (Office / Hybrid / Remote)

Remote

VERO

Leasing for the Future | Confidence for Today

VERO is a vertical SaaS platform, purpose-built to mitigate risk, increase leasing velocity, and consolidate vendors in the rental real estate workflow. Our cloud-native platform handles everything from applicant pre-qualification through lease execution. VERO’s proprietary technology quickly and accurately verifies financial and personal information critical to risk mitigation and lease execution. VERO creates trust and confidence in the leasing process by empowering property owners and operators to work more efficiently and profitably while simultaneously allowing applicants to maintain control of their own data and financial identity.

OUR CORE VALUES

Excellence: We are a high-performing team and hold the bar high for ourselves and each other. We take pride in the quality work that we produce and continually iterate to improve.

Bias For Action: We optimize for execution, asking ourselves “What can we do today?” to make progress towards our goals, always iterating along the way.

Passion: We bring energy and enthusiasm to our work and connect our day-to-day activities to our mission so that it is clear to our teammates and customers that we care.

Customer Centric: We make every decision, big and small, with the customer in mind. We know we don’t get to be here without them and never lose sight of that in all we do.

One Team: We are collaborative, rowing in the same direction toward our common goals. We believe the whole is greater than the sum of its parts and that we win and lose together as one team across all departments.

HOW WE MEASURE SUCCESS

Our customer-facing teams are dedicated to delivering reliable and effective solutions with a dedication to excellence for both our users (applicants/renters) and our clients (property managers). We take pride in every interaction, ensuring our support exceeds expectations and reflects our commitment to quality and efficiency. KPIs including, but not limited to, Customer Satisfaction (CSAT) and First Response Time are used to measure the success and health of our team’s delivery of our mission.

LIFE & CULTURE

We strive to create a passionate and results-oriented team by fostering a culture of collective achievement, continuous improvement, and passionate service. We believe that by democratizing access to information and instilling a bias towards action, we allow good ideas to percolate from anywhere and avoid siloed thinking. We work fast, hard, and with a focus on providing a world-class experience for our clients.

ABOUT THE ROLE

The Customer Support team is responsible for supporting both the Renters that are applying through VERO, and the Managers that are reviewing and managing applications and leases in VERO. Our dedicated concierge-level service for strategic clients, VERO1, increases the occupancy rate of our clients by actively engaging with applicants to streamline the process of meeting leasing application requirements. Most of our support is done through chat and email, but we also jump on the phone or a scheduled screen share meeting with users when that is the most effective way to assist.

This opportunity is for folks who truly love supporting our strategic customers to achieve their objectives and see themselves in a customer-facing role long-term. This is not a springboard into other areas or jobs at VERO. This is a great role for those who are looking to be a pivotal part of creating customer experience excellence at VERO, helping us innovate through experience as we grow and develop both as an organization and as a team.

NOTE: We are currently looking to fill a shift of Tue-Sat 9am to 6pm ET (6am to 3pm PT).

What You’ll Do

• • Deliver highly responsive proactive support to users and clients.
  • Troubleshoot concerns and answer questions for our strategic clients.
  • Become a VERO product expert, always curious to discover how to best use the product to achieve customer outcomes.
  • Identify and report bugs, surface product feedback, and collaborate with the product team to advocate for client satisfaction.
  • Accurately and efficiently complete application review tasks for clients.
  • Track activity, actions, and results on proactive support for users.
  • Collaborate with team members and cross-functional teams to grow and improve the concierge service offering.

Who You Are

• • Passionate for helping others and a desire to find a solution that meets their needs
  • Exceptional troubleshooting and investigative skills, with a knack for creative problem-solving and a make-it-happen spirit
  • Ability to rapidly switch gears while retaining focus on the bigger picture
  • Ability to explain complex topics in easy-to-understand and concise language [English]
  • Ambition, eagerness, and the will to learn and improve upon your skills
  • Strong organizational and time management skills
  • A passion for building valued relationships with customers
  • A strong attention to detail

Helpful Skills

• • Prior SaaS product support experience
  • Experience with Intercom, Guru, Jira, FullStory
  • Knowledge of the multi-family residential rental process

Benefits

• • Competitive compensation package
  • Great medical, vision, dental, and commuter benefits
  • Flexible vacation policy
  • Work from home or from one of our hubs in New York City or Dallas

VERO is growing. We share an excitement for best-in-class technology, serving our customers, and building unprecedented solutions for complex problems. It’s an exciting time to join VERO, and we’re looking for the best talent to help us build high-impact solutions for businesses and iniduals alike.

If you are a high-performing team player who enjoys working collaboratively with others and you are willing to share and support erse opinions, come transform leasing with us! Learn more at sayvero.com or follow us on Instagram, Twitter or LinkedIn.

Bilingual Customer Service Advocate II

Remote-NY

Part time

job requisition id 1508063

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a ersified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Applicants for this job have the flexibility to work remote from home anywhere in the Continental United States. Must work Eastern Time Zone hours.

Position Purpose: Performs as the advocate that focuses on resolving routine inquiries, issues or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints and escalations.

• Assesses and researches routine member and/or provider inquiries, requests and/or concerns to determines causes, and initiates corrective actions to other service or technical departments for follow up as needed.
• Mitigates and prevents complaints from being escalated to resolve in initial contact.
• Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns.
• Provides support on various member or provider issues to ensure customers receive high-quality service.
• Maintains performance and quality standards based on established contact center metrics.
• Provides customer service in a high pace contact center environment over the phone, via live chats and emails.
• Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
• Remains up-to-date and adheres to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance.
• Provides expertise in resolving multiple inquiries, requests and/or concern across all areas of responsibilities.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of related experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or continuous learning education. Experience interacting with members and/or providers in a contact center environment preferred. Bilingual in Mandarin is highly preferred.

Pay Range: $17.17 – $26.97 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an inidual’s skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to ersity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Manager, Customer Experience

• United States
• United States
• AGS1_ARIA_LABEL Customer Team” data-label=”Category:” id=”header-tags1″ token-data=”JOB_DESCRIPTION.TAGS1″ token-type=”text”>Customer Team
• AGS2_ARIA_LABEL Customer Experience” data-label=”Department:” id=”header-tags2″ token-data=”JOB_DESCRIPTION.TAGS2″ token-type=”text”>Customer Experience
• 4772

Job Description

Get to Know Us:

It’s fun to work in a company where people truly believe in what they’re doing!

At BlackLine, we’re committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine!

Make Your Mark:

The Operations & Engagement team delivers significant initiatives focused around increasing our customer’s overall experience with Blackline. This team focuses heavily on cross-organizational coordination that is backed with a foundation on data driven insights. Ultimately, all our initiatives are related to building capabilities, assets, and tools to better serve our customers.

The Manager of Customer Experience role will manage our BlackLine Voice of the Customer (VOC) program. The VOC program brings actionable customer, partner and employee insights into our customer journey touchpoints to help ensure we deliver highly reliable, high-quality experiences at these key moments. This role ensures that opportunities to gain experience insights are created, delivered, measured and reported in a way that will help BlackLine leaders lead innovation/improvement initiatives based on the feedback and insight.

The Manager of Customer Experience will own the Voice of the Customer ‘Center of Excellence’ and its alignment with and support of customer journey optimization using a data-driven approach. This person will be a dynamic and resourceful leader who will further the execution of a multi-year strategy to realize BlackLine’s vision of creating personalized and engaging experiences that customers will want to experience again and again.

You’ll Get To:

• Lead the ‘Voice of the Customer Center of Excellence’ that will actively engage with BlackLine stakeholders to ensure the creation and delivery of high-value and insightful customer feedback and insight, and, where necessary, use that feedback to guide those leaders in experience improvements.
• Work closely with other leaders across the BlackLine Customer (Success, Services, Support, Education), Partner, Marketing, Sales and Product & Technology organizations to drive the adoption of our Voice of the Customer program and its systems as part of the BlackLine customer experience ecosystem.
• Leverage their deep expertise in VOC/XM platforms to ensure the ongoing improvement, integrations and successful company-wide adoption of our Qualtrics Experience Management platform and mobile experience.
• Define and drive the adoption of the VOC standards into BlackLine, aligning approaches, developing leading practices, leveraging systems and resources, and maximizing value of the XM platform.
• Identify gaps in CX measurement and provide recommendations to measure CX across the complete customer journey to maximize new user onboarding, account expansion and retention.
• Continually prioritize and manage a portfolio of CX insight initiatives and lead the initiatives such that they are actioned and realized in the timeframes required.
• Design and own the process of integrating operational data (e.g., service telemetry) to create linkages to VoC data and insights.
• Facilitate the creation, delivery and distribution of Experience insights, key metrics and KPIs (e.g. CSAT, NPS, Effort Score) that will be used to plan for and implement improvements in order to optimize the customers experience and BlackLines outcomes.
• Build and lead a small team of Experience data analysts who are charged with identifying opportunities to improve customer experiences.
• Work closely with IT Business partners to ensure the realization of experience feedback mechanisms within the Experience Management platform to defined requirements.

What You’ll Bring:

Years of Experience in Related Field:

• 5+ years of experience in developing, championing and implementing customer experience strategies that enable VOC programs to be successful
• 2+ years of people management and/or leading cross-organizational projects
• 5+ years of experience in SaaS enterprise software

Education: Bachelor’s degree in consumer behavior, data analytics, business, or related field. Acceptable substitutions in lieu of a degree: 8 years of experience as determined by the employer

Technical/Specialized Knowledge, Skills, and Abilities:

• Has a proven track record of delivering successful customer experience initiatives, and is able to show an inspiring portfolio representing the great experiences you have helped to improve or build from those strategies, along with the impact on your customers.

• Strong understanding of defining and capturing CX metrics including CSAT, Effort Score and NPS with ability to analyze, and frame actionable insights for multiple teams across the organization.

• Well-developed understanding of both the theory and practice of customer experience, customer behavior and the why behind it.

• Deeply passionate about customers and creating positive customer experiences

• Experience in building and leading a team of CX Business analysts and managing their work and processes.

• Excellent problem solver, with a data-driven approach to addressing business opportunities & challenges

• Exceptionally strong critical thinking, analytical, problem-solving and project management skills

• Demonstrated ability to deliver results to the appropriate quality and timeline metrics, balancing the desire to move forward quickly with the patience to manage the competing priorities of a complex stakeholder environment.

• Deep expertise in working with VoC platforms (e.g., Qualtrics) to build and optimize VoC programs. Ability to go deep into the details of the VOC platform as warranted. This role is critically both a planner and a “doer”

• Eagerness to stay up on the latest technology trends and aptitude to implement and drive change to get to and maintain best-in-class VoC standing

• Stellar work ethic and history of being a self-starter. Strong ownership mentality with exceptional resourcefulness and drive for results

• Comfortable working in an Agile IT environment with its development techniques and tools

• Routinely exercise independent judgment in developing methods, techniques and criteria for achieving objectives

• Demonstrated ability to prepare clear, concise and persuasive communications for multiple audiences and multiple levels, including demonstrating effective writing and presentation skills, active listening skills and projecting a credible image

We’re Even More Excited If You Have:

• Deep Experience with Customer Experience Platforms is preferred (Qualtrics given high preference)

• Experience working within a customer journey process improvement is preferred

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world’s most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It’s a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates erse thought and perspectives.
• A culture where BlackLiner’s continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our ersity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.

Salary Range:

USD $112,000.00 – USD $149,000.00

Pay Transparency Statement:

Placement within this range depends upon several factors, including the applicant’s prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.

Udacity is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in India.

Udacity - Advance your career with online courses.

Customer Service Advisor

• temprop=”jobLocation” itemscope=”” itemtype=”http://schema.org/Place”>Employees can work remotely
• temprop=”jobLocation” itemscope=”” itemtype=”http://schema.org/Place”>Remote, US, United States
• temprop=”employmentType”>Full-time
• Department: Other

Company Description

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Job Description

We are seeking motivated and experienced customer service personnel for a new Expert service team that provides advice to homeowners who use a new web experience to plan their remodel.

As an Expert service associate, you will engage with homeowners to provide them advice on getting their remodels started, answering questions that may range from style choices, design features, budgeting, and selecting trusted service providers. You will use live chat and virtual appointments to connect with consumers. By providing knowledgeable and friendly advice using the technologies we have all come to rely on, you will increase homeowners’ satisfaction and likelihood to engage with a MasterBrand dealer.

This is an exciting opportunity to be a key player in establishing a new service and help build the culture of a fun new team. If you are passionate about delivering excellent customer experiences, have a background in kitchen, bath or other home design, and would enjoy a fast-paced startup environment supported by a strong enterprise, we would love to hear from you.

Responsibilities

• Deliver excellent service and advice to homeowners via live chat, following team procedures and knowledge base articles

• Contribute ongoing improvements to team procedures and knowledge base articles based on your personal experience and interaction with homeowners

• Learn from data and customer feedback to identify areas for improvement

• Work with teammates and leadership to solve problems and resolve issues

Qualifications

• 3+ years of contact center experience

• Understanding of online customer interactions and best practices
• Background in kitchen, bath or other home design preferred

• Experience using industry standard support tools such as ServiceNow, Salesforce, or ZenDesk

• Excellent written and oral communication and interpersonal skills

• Excellent problem-solving and conflict resolution skills

• Background in kitchen, bath or other home decor and design

• High school diploma or equivalent

Additional Information

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to iniduals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].

*Actual pay will vary based on qualifications and other factors

Customer Support Analyst

Remote

Interapt Business Process Outsourcing

Full time

Louisville, Kentucky, United States

Description

Interapt is a leading technology services company that is transforming industries and empowering humans with technology. Our team is comprised of passionate iniduals who are dedicated to excellence and have a strong desire to make a positive impact. We are committed to creating an inclusive and erse workforce that fosters growth and development.

Interapt is currently seeking a Customer Support Analyst for a contract opportunity on our team. In this role, you will be responsible for providing advanced technical support and troubleshooting assistance to our customers. You will play a critical role in ensuring customer satisfaction and resolving complex issues in a timely manner.

Responsibilities:

• Provide tier I technical support to customers via phone, email, and chat
• Identify, troubleshoot, and resolve complex technical issues
• Collaborate with 1 support team to provide seamless customer service experience
• Document and track customer issues using our internal ticketing system
• Escalate unresolved issues to appropriate internal teams

Requirements

• Minimum of 1 years of experience in a customer support analyst role
• Knowledge of Service Now and customer support tools

• Strong technical aptitude and ability to quickly learn new technologies
• Proven experience in troubleshooting and resolving complex technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment

*At Interapt, we value erse backgrounds and perspectives, and welcome applicants from all experiences and skill sets. Don’t be deterred if you don’t check every box on our list of qualifications. We believe skills can be developed, and we are willing to invest in the right candidate who shows potential. If you are excited about this opportunity, we want to hear from you!

Benefits

• 100% Remote Work
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Wellness Resources

Customer Support Team Leader

Remote

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

About the Role:

As an exceptional coach, your primary responsibilities include providing feedback to agents, identifying the root causes of performance issues, and actively training agents to address and rectify these issues. You uphold high standards for your team, readily pointing out shortcomings with clear explanations. You prioritize the customer experience in every discussion, set SMART goals for performance improvement, and ensure that your feedback aligns with our standards. Additionally, you are willing to handle customer issues directly and become a product expert, serving as a valuable resource for coaching your agents.

Day-to-Day Responsibilities:

• Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90%
• Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations
• Occasionally handling angry customer escalations
• Ensure schedule adherence by agents and desired productivity levels
• Maintaining coaching logs and providing regular written feedback to agents
• Comfortably navigate our support environment, which includes tools such as Zendesk, Metabase, and Five9
• Listen to team members’ feedback and resolve any challenges or conflicts
• Initiate consequence management steps in the case of low-performing team members
• Delegate tasks to high potential team members to build a culture of learning and development in the team
• Suggest and lead team building activities for team motivation

Profile Must Haves:

• +2 years of coaching experience – you’ve been directly responsible for helping others improve their performance
• + 2 years of team leader experience-where you’ve directly led a team
• +2 years of customer service experience – you have been in a customer-facing position

System Requirements

• Minimum 15Mbps wired internet connection
• Minimum i5 processor or equivalent
• Minimum 12GB Ram
• Quiet working environment
• Steady power and internet connection

This is a fully remote position. We operate 24/7 and follow a rotating roster. The expectation is that the iniduals should be able to overlap with EST/PST time zones, and accommodate weekend shifts if needed in case of any emergency. However, they would have the flexibility to take leave on other days of the week.

iubenda is hiring a remote Customer Support Germany (1y Contract). This is a contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

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Squarespace is hiring a remote Customer Support Associate, German. This is a full-time position that can be done remotely anywhere in Ireland.

Squarespace - The all-in-one solution for anyone looking to create a beautiful website.

Title: Customer Care Associate I – Remote

Location: US Remote

Job Description:

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Customer Care Associate I – Remote

Job Description Summary

This position is a front-line service position providing assistance to Magellan’s members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards.

Job Description

• Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.
• Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
• Resolves customer administrative concerns as the first line of contact – this may include claim resolutions and other expressions of dissatisfaction.
• Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
• Assists in the mentoring and training of new staff.
• Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal).
• Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.
• Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals.
• Educates providers on how to submit claims and when/where to submit a treatment plan.
• Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved.
• Informs providers and members on Magellan’s appeal process.
• Leads or participates in activities as requested that help improve Care Center performance, excellence and culture.
• Links or makes routine referrals and triage decisions not requiring clinical judgment.
• Performs necessary follow-up tasks to ensure member or provider needs are completely met.
• Provides information regarding Magellan’s in-network and out-of-network reimbursement rates and states multiple networks to providers.
• Refers callers requesting provider information to Provider Services regarding Magellan’s professional provider selection criteria and application process.
• Refers patients/EAP clients to the Magellan’s Care Management team for a provider, EAP affiliate, or Facility.
• Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers.
• Support team members and participate in team activities to help build a high-performance team.
• Thoroughly documents customers’ comments/information and forwards required information to the appropriate staff.

Responsibilities

• Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment.
• Responsible for meeting call handling requirements and daily telephone standards as set forth by management.
• Must agree to observing service for the purpose of training and quality control.
• Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.
• Must be able to maneuver through various computer platforms while verifying information on all calls.
• Must be able to talk and type simultaneously.

Work Experience

Work Experience – Required:

Customer Service

Work Experience – Preferred:

Education

Education – Required:

GED, High School

Education – Preferred:

Associates, Bachelors

Certifications

Certifications – Required:

Certifications – Preferred:

Potential pay for this position ranges from $16.00 – $21.26 based on experience and skills. Pay range may vary by 8% depending on applicant location.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the “Benefits at a glance” button for more detail.

Prime Therapeutics LLC is an Equal Opportunity Employer and a Tobacco-free workplace. We encourage erse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Positions will be posted for a minimum of five consecutive workdays.