Land your dream remote job

PASSION.io helps people make their dreams a reality by learning the skills from successful people. Our mission is to empower these Creators to achieve that by providing the platform (SaaS) to turn skills into mobile apps and we give them everything they need to run a successful online business from concept to monthly payout cheque. We are an international remote team with the majority of our business in the US.

We are looking for an inspiring, engaged and motivated member to our customer support team. You have experience of working in fast-paced environments and have the vision to change the future of learning. Your mission will be to make sure that our successful subscribers are becoming more successful to empower the others to achieve the same by using high quality products.

As the App Support Specialist, you will spend most of your time interacting with customers and support representatives; solving their technical questions, and helping them learn and grow, in order to empower them to get the best out of our software products. You will at the same time invest in our product and its underlying implementation and infrastructure to deeply understand how things work on the technical side in order to effectively recognize problems and solve the ones not requiring actual coding.

You will also work with our customer support and tech teams to ensure that issues are resolved. Interacting with our teams around the world is very much part of our day-to-day, so communication skills are vital. We are looking for strong problem-solvers who can apply their tech skills to a wide range of the platforms and environments we support.

What you'll be working on

• Provide assistance to customers and members of our Customer Support team
• Troubleshoot and resolve issues in a timely manner
• Support CS team to deal with Apple and Google App Store Review Process
• Comply with the processes in place and ensure the agreed service levels are met with the expected level of quality.
• Compose and constantly update internal documentation
• Share knowledge, broaden the awareness and common understanding in the company of how our customers interact with our products in close collaboration with the Product, Tech and CS team
• Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence.
• Proactively suggest product improvements

Requirements

What you'll bring to the team:

• Knowledge of principles applied in supporting applications
• Good understanding of Application Support processes
• Good understanding of business, environments, shared services to prioritize incidents.
• Quick learning of new platforms, acquiring functional knowledge quickly to support the new applications.
• You have excellent written and verbal communication skills and the ability to collaborate
• You understand the features of web and mobile platforms
• You have an excellent attention to detail
• You are ambitious and passionate about quality and you set a high standard for yourself and your colleagues and know how to introduce it as a practice
• You have the Passion for excellence; not satisfied with the status quo and always thinking of ways to improve
• You are not a developer, but you understand how developers work and the tools they use
• You love to deeply understand amazing products and customer use cases
• You have remote working experience
• Equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Bonus Points:

• You have experience with Apple, Google App Stores and their app review processes.

Benefits

• Steep learning curve: Expect the steepest learning curve you have ever experienced - we are building a playground at passion.io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets.
• Value-based company: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. We want to change the planet for the better by providing value to others.
• High-growth environment: You will be part of a strongly growing company with the opportunity to develop into a key contributor with incomparable responsibilities.
• Personal and professional development: You will tackle projects across departments and thereby gain a top-notch tool box to succeed in tackling bigger and bigger challenges.
• Autonomy / entrepreneurial work-style: You will only be measured by the results you produce and are in the driver’s seat, with full flexibility.
• Experience Product / Tech Team
• Remoteness and flexibility: You will join our truly international remote team from over 10 nationalities and work from anywhere you wish. We have been remote since 2018 and do intensive social gatherings in person every quarter — usually in a cool venue somewhere on our planet.

Sastrify supports Tech, Finance and Procurement teams in buying and renewing SaaS subscriptions so they can focus on what matters while we save their time and money by applying best practices in SaaS buying and using a dedicated procurement team that benefits from a large database of benchmarks.

Join us on our new adventure to reshape the software-as-a-service industry!

We are looking for an ambitious and experienced Customer Success Director - North America, who is ready to lead the mission of driving customer satisfaction. You will work directly with our team of customer success managers aiming at always achieving the best results for our customers. You will have the chance to contribute substantially to our growth by mentoring and developing our customer success team, while being part of our exciting journey.

What you’ll do as our Customer Success Director - NorthAmerica

• Analyzing data, collecting information and creating strategies to ensure our customers receive the best onboarding, training, and support for our SaaS management platform
• Collaborating closely and staying engaged with other teams, i.e. SaaS Procurement Specialists, Product Management etc. to reach the best outcome together
• Creating the best onboarding experience for new team members while mentoring and developing the whole Customer Success Team constantly
• Maintaining a high level of customer satisfaction by monitoring your team's performance and deriving and implementing action steps in order to constantly improve
• Keeping track of KPIs, analyzing results and initiating measures to foster customer engagement in collaboration with other teams (marketing, product etc.)
• Ongoing process improvement - you redesign and optimize our processes in order to create the best standards
• Setting goals for your team, closely correlated to other teams and overall company goals
• You develop a long-term strategy for the growth and success of our CSM team in close collaboration with our Head of Operations

Requirements

• You have a degree in the field of Business Administration, Economics, Management or in a similar field
• You have 4+ years of experience in customer success, account management and/or strategic consulting
• You have experience in leading and scaling a team - experience in a B2B SaaS highly desired
• You have an excellent track record in different Customer Success - and/or client-facing roles, ideally in start-up environments
• You have strong interpersonal skills and experience building solid relationships - internally and externally
• You possess strong communication and relationship building skills
• You are a highly motivated and proactive team player
• You are comfortable working remotely (we don't have an office)

Benefits

• Medical, Dental, and Vision insurance day one!
• Full responsibility from day one
• Work with our amazing international team
• Monthly Virtual Team Events
• 30 vacation days
• Learning budget
• State of the art equipment (also for your home-office)
• Remote-first mindset (you can work from everywhere
• Full Benefits (medical, vision, and dental) from day one

What is Polygon?

Polygon is the leading platform for Ethereum scaling and infrastructure development. Its growing suite of products offers developers easy access to all major scaling and infrastructure solutions: L2 solutions (ZK Rollups and Optimistic Rollups), sidechains, hybrid solutions, stand-alone and enterprise chains, data availability solutions, and more. Polygon’s scaling solutions have seen widespread adoption with 7000+ applications hosted, 1B+ total transactions processed, ~100M+ unique user addresses, and $5B+ in assets secured.

The Customer Success Manager role is designed to maintain and nourish key relationships within the Polygon Studios NFT ecosystem and own the overall account management vertical.

While the Business Development team will be bringing in leads through inbound/outbound channels, it will be the responsibility of the Customer Success Manager to provide smooth onboarding for projects on the Polygon network and at the same time, provide high-quality consulting services to such projects related to NFT best practices, web3 strategy, appropriate developer tooling and marketing strategies and activation points.

The ideal candidate would have: -  Ability to read NFT/Web3 market conditions and translate that into a value with current top-end Polygon Studios projects -  Comfortable project managing and designing web3 strategies for leading brands working with Polygon -  Creating industry best practices that can be provided to clients -  Ability to liaise with the PS/project marketing teams to develop strategies around deriving more value from the Polygon ecosystem -  Working with PS marketing team on creating marketing campaigns for our leading clients -  Ability to create and run teams, processes, systems and measurable accounts management metrics/OKRs/KPIs -  Ability to create deep relationships with other isions/units at Polygon -  Exemplary account management pedigree/experience

Requirements: - Understand industry best practices and trends within the NFT industry and advise/support new projects accordingly - Consultative and problem-solving in dealing with top tier projects on their blockchain/NFT designs to build the most successful business possible - Be accountable for customer retention and expansion, increasing the lifetime value of existing customers through client management, forecasting, and driving growth through a variety of creative means (partnerships, connecting to ecosystem partners and investments, technical advice and design, relationship management, etc.) - Be able to juggle multiple projects and internal Polygon teams to be able to provide high-quality service to projects - Lead customers through our integration experience, help consult them and deeply understand our customers business and their needs, and help them maximize the success of their NFT business - Create a scalable playbook for customer success, working with our internal content - Be a constant advocate for business customers of Polygon 

LI-Remote

Benefits

Work from anywhere (Remote first) Flexible working hours Flexible vacation policy Competitive Salary

Polygon is committed to a erse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Learn More about Polygon

Website | Twitter |  Ecosystem Twitter | Developer Twitter | Studios Twitter | Telegram | Reddit | Discord | Instagram | Facebook | LinkedIn

Launched in 2017, Credit Key is a B2B financial services technology company that allows merchants to offer an instant buy now pay later function that is seamlessly integrated at checkout. Credit Key’s proprietary process facilitates lightning-fast financing approval that is unique in the B2B space and proven to help merchants drive sales, revenue and conversions. Merchants equipped with Credit Key also benefit from immediate payment, unmatched ROI from greater AOV, and stronger customer loyalty.

We are looking for an enthusiastic, quick-thinking Support Specialist for our fast paced client success team. As a member of the Client Success Team, you will be responsible for delivering amazing solutions and outcomes for our Credit Key Anywhere clients, that leads to long-lasting customer loyalty.

What you’ll do

• Evaluate and process Credit Key Anywhere orders, and handle customer inquiries regarding their invoice requests.
• Collaborate with the Risk department to ensure invoices are approved in a timely manner and adhere to compliance guidelines as well as collecting all necessary documentation.
• Call Credit Key Anywhere merchants and be comfortable pitching the services that Credit Key offers our borrowers.
• Resolve escalated customer inquiries on a daily basis including but not limited to loan and payment related matters, technical issues, and other general questions via phone call, email, and chat
• Help identify trends and areas of improvement including communication, process updates, and product features
• Collaborate cross-functionally with other Credit Key teams to analyze, assess and resolve complex customer issues
• Stay up to date on new product features and improvements
• Analyze and report product issues to our Engineering and Development teams
• Meet customer satisfaction, efficiency metrics and issue resolution targets
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements

What we're looking for

• 1 year+ experience of a high volume customer service role
• Forward thinking, problem solver who can wow our clients with their personality and enthusiasm while critically thinking of the most outstanding solutions.
• Is detail oriented and organized with a high ability to multitask
• Can work independently and can pivot in a fast paced, ever changing environment
• Tech savvy and can troubleshoot
• Prior experience in a tech or startup environment a plus+
• Experience with Zendesk a plus+

Benefits

Why you want to work with us

• Unlimited Vacation. We hire adults and treat them as such. We are committed to an output-oriented, not butt-in-seat culture.
• Competitive Compensation Package
• Great Healthcare Benefits
• 401k Match
• 100% Remote. Flexible Work Schedule & Location.
• Work From Home Stipend.
• Supportive. Highly collaborative team environment.

IO Global, the blockchain engineering company that created Cardano, is looking for an experienced Community Manager to join their Sidechains team. As the Cardano ecosystem continues to expand and developer interest increases exponentially, we are looking for a community manager to help build, nurture and manage new and existing relationships as we roll out exciting new sidechain technology.

This key role will put you at the forefront of an exciting new developer ecosystem at a key time in its development, winning and onboarding new partners, feeding any requirements and proposals back into the business and helping rapidly scale a healthy, productive Cardano ecosystem.

Your mission

• Own the high-level community plan for your product or service
• Collaborate with internal and external stakeholders to align around strategic objectives
• Execute tactical community activity from welcoming new members, generating discussion, acting as facilitator, mediating issues etc.
• Monitoring activity and creating reports
• Work closely with wider team to support community events
• Support initiatives to promote IO Global brand within the community.

Requirements

Your expertise

• Minimum of five years’ experience in community and/or social media roles OR demonstrable evidence as ambassador/community moderator
• Some experience in ideation, innovation management and facilitation highly desirable
• Solid knowledge and understanding of social media /community platforms (Telegram, Discord, Twitter etc) and how each platform can be used most effectively
• Understanding and experience of issue and crisis management
• Experienced and confident in data-driven approaches to community activity
• Excellent writing and language skills (native English)
• Good technical understanding (experience in blockchain and crypto technologies preferred.

Benefits

Location

IOG is a fully distributed organization and therefore this is a remote position. Due to team distribution we are ideally searching for someone in an European timezone.

All Colleagues

• Flexible schedule
• Remote work - ability to work anywhere
• Laptop reimbursement
• New starter package to buy hardware essentials (headphones, monitor, etc)
• Learning & Development Opportunities
• Competitive PTO and Sick Leave plan

US Employees

• Medical, Dental, and Vision benefits coverage through Anthem with 100% premium cost covered by IO Global for the employee and dependents
• Health Savings Account
• Life Insurance

UK Employees

• Monthly Health Stipend to use towards any wellness or medical coverage/service
• Pension

"

Memora Health works with leading healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients, and we are excited to bring on a Client Support Specialist. 

In this role, you will be responsible for performing the initial technical platform build during client implementations and prioritizing and owning resolution of all inbound client issues and requests. You should not only be driven by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare. We’re looking for someone with exceptional curiosity and enthusiasm for solving hard problems.

Primary Responsibilities:

*

Become an expert on Memora’s platform features, internal processes, and tools

*

Address and troubleshoot complex end user problems and own issues to resolution, effectively communicating troubleshooting steps or resolution with client stakeholders

*

Own technical, client-facing environment setup for onboarding clients

*

Create and maintain client-facing knowledge base articles about our products and services

*

Identify client pain points to support product improvements

*

Help improve and maintain internal SOPs for the Client Experience team 

*

Create client-specific analyses to demonstrate value of Memora solutions

Qualifications (Required):

*

1-3 years of technical client support and/or technical client onboarding experience

*

Ability to collaborate across multiple internal and client stakeholders through excellent written and verbal communication skills

*

Excellent analytical and problem-solving skills

*

Demonstrated process improvement experience

*

Ability to handle ambiguity and demonstrate resilience in a rapidly changing environment

Qualifications (Bonus):

*

Prior experience at a fast-growing startup is a plus

*

Prior experience in the healthcare technology industry

*

Familiarity with customer support software (e.g., Salesforce Service Cloud, JIRA, Zendesk)  

*

Working knowledge of Javascript or Chrome Dev Tools

*

Familiarity with APIs (e.g., REST, WebSockets, etc.)

*

Experience with at least 1 object-oriented programming language

*

Troubleshooting experience (including debugging) and some development experience with web-based applications

What You Get:

*

An opportunity to work on a rapidly scaling care delivery platform, engaging thousands of patients and care team members and growing 2-3x annually

*

Enter a highly collaborative environment and work on the fun challenges of scaling a high-growth startup

*

Work alongside world-class clinical, operational, and technical teams to build and scale Memora

*

Shape how leading health systems and plans think about modernizing the care delivery experience for their patients and care teams

*

Improve the way care is delivered for hundreds of thousands of patients

*

Gain deep expertise about healthcare transformation and direct customer exposure with the country’s most innovative health systems and plans

*

Ownership over your success and the ability to significantly impact the growth of our company

*

Competitive salary and equity compensation with benefits including health, dental, and vision coverage, flexible work hours, paid maternity/paternity leave, bi-annual retreats, PTO, Macbook, and a 401(k) plan

About Memora Health:

Memora Health helps healthcare organizations digitize and automate care journeys, making complex care delivery simple for patients and clinicians to navigate. Memora Health ingests existing data on clinical workflows, converts them into cohesive messaging journeys that guide patients through their care episodes, and automates the completion of simple follow-up tasks in the EHR. Memora's platform reduces care team notifications by nearly 40%, has an average patient NPS over 70, and improves engagement and clinical outcomes across erse populations. Memora Health is headquartered in San Francisco, CA, with clients and team members around the world, and is backed by Andreessen Horowitz, Transformation Capital, AlleyCorp, Frist Cressey Ventures, Martin Ventures, Kevin Durant and Rich Kleiman's Thirty Five Ventures, Sachin Jain, and several other strategic healthcare groups.

Applicants must be currently authorized to work in the United States on a full-time basis. Memora Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

",

"

About Nash

Nash (YC S21) makes it easy for businesses to offer same-day delivery. We do this by building applications on top of delivery APIs (like Doordash, Uber, and 30 more fleets) that enable business-specific workflows. Delivery is getting commoditized by companies like Uber, Lyft, and DoorDash and Nash is building the application layer on top of the delivery APIs to enable businesses to offer delivery to their customers.

Nash was founded in 2021 by a team from Palantir and MIT, and has currently raised from top investors including Y-Combinator to build the world’s best local delivery platform.

About the Role

Nash is looking for curious and empathetic team members to support our customers' existing and future operations. This is a full-time and fully remote role where you’ll help deliver excellent customer experiences, assist in operations, and be the face of Nash to businesses who rely on our services. In a quickly evolving space, Customer Support requires a team effort - this is a perfect opportunity to get exposure to all aspects of a rapidly scaling tech startup.

Responsibilities

* Maintain a high level of professionalism and empathy with clients, while:

    - Troubleshooting live delivery issues through phone, email, and chat

    - Assisting with the Nash Portal

    - Setting up customer delivery preferences

    - Processing delivery refunds

    - Submitting customer product requests

    - Helping answer their customer’s delivery questions

*

Work with Operations to help customers create effective delivery strategies
\

*

Develop and iterate on fast-changing internal processes as Nash grows and expands in multiple verticals
\

*

Help customers leverage Nash’s full potential for their business
\

*

Act as the customers' voice in product development road mapping
\

Requirements

*

1+ year(s) of customer service experience
\

*

Comfortable dealing with ambiguity in a fast-paced environment
\

*

Empathy, a collaborative spirit, and the ability to work effectively with a team
\

*

Ability to document processes and identify areas for improvement
\

*

Analytical and problem-solving skills
\

*

Time-management skills
\

*

Ability to find the positive in any situation
\

Preferred Qualifications

*

Insight and knowledge of the on-demand delivery industry
\

*

Prior experience with startups or at high-growth technology companies
\

*

Experience implementing and/or working with Slack, Front, Aircall, HubSpot or similar tools
\

What You’ll Love About Us

*

Early stage, well-funded startup - directly impact the company and grow your career!
\

*

Fully remote culture - work from home (or wherever!)
\

*

Quarterly in-person events to bond with teammates
\

*

Competitive compensation and opportunity for equity
\

*

Flexible paid time off 
\

*

Health, dental, vision insurance
\

*

Other great perks, such as home office stipend
\

EEOC

At Nash, we believe that erse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds.

",

• Full time - Mon to Fri (9am - 5:30pm GMT)
• Remote (Work from anywhere within the UK!)
• Permanent
• Starting ASAP
• £26k

Bookwhen is a flexible and affordable booking solution used by thousands of customers worldwide. We support a erse range of customers - from yogis to alpaca walkers and potters to large multinationals! Helping our customers turn their passion into a business is our biggest motivator. Our small team are passionate and autonomous people with an entrepreneurial mindset. We’re a group of creative thinkers focused on quality and collaboration.

Glassdoor | Trust Pilot

We have an exciting opportunity for an experienced customer support inidual to join our team full time. We’re looking for someone who is technically minded and empathetic and is comfortable owning all aspects of Bookwhen customer support interactions, including live chat, email, phone and social media.

Initially founded in Oxford, UK, we’re a remote-first business, giving our team flexibility in their location. We aim to meet and spend time together at least four times a year and strongly emphasise a genuine work-life balance.

Requirements

You are someone who…

• Has 2+ years of technical customer support experience at a SaaS business
• Is reactive and has a proven fast response time on live chat
• Enjoys collaboration and thrives in a team but can also work autonomously
• Has a creative and holistic approach to problem-solving
• Appreciates feedback and understands how it benefits personal and group development
• Has excellent written and verbal communication skills
• Is self-motivated and can work autonomously with little guidance
• Is kind, empathetic, caring and loves to help people
• Is tech-savvy and quick to learn new systems and software
• Acts with integrity, transparency, directness and humility
• Is emotionally resilient and able to keep calm during stressful situations
• Is based in the UK

It would be a bonus if you also...

• Have experience working via email, live chat and phone
• Understand what makes a great customer experience
• Have a background in sales
• Have experience working in a remote team
• Basic knowledge of HTML, CSS and Javascript (knowledge of other programming languages a plus)

Benefits

• Annual leave - 33 days per year (you decide if you’d like to use these on bank holidays)
• Up to 5 unused holiday days to be carried over to the next year
• Budget for co-working spaces and office equipment
• Quarterly company away days
• Budget for training and conferences
• An annual allowance for attending Bookwhen hosted classes and courses
• Monthly wellbeing budget
• Annual paid charity day

Bookwhen is proudly an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sexual orientation, gender identity, national origin, veteran or disability status.

"

About Delphia

Delphia is building the world's first investment strategy anyone can improve with their data. We

select stocks to a portfolio by analyzing trends in the data and the market.

We are building a new kind of company that re-thinks the value of privacy, data rights, and

fiduciary responsibility in order to ensure your data is always working for you — like your money.

Whether we're identifying trends or educating people on how their data can be used to make

better investment decisions, people at Delphia are socially-minded creatives at heart. Our teams

are continually iterating, solving hard problems, and collaborating to generate new forms of

value and economic returns for our users (we call them “members”, in fact). Working together,

we want people to realize the true value of their data — and we're just getting started.

Delphia is growing! We currently have 60 people in multi-disciplinary teams located around the

world. The company was founded in 2018 and is a graduate of Y Combinator and the Creative

Destruction Lab. We’ve raised three rounds of funding and approximately $80 million to date.

About the role

We need a community manager who can help us grow, engage, and build awareness via a community.

You should apply if:

* You’re passionate about retail investing and crypto products.

Responsibilities

* Define and execute our community engagement strategy for retail investment and crypto products

We'd love to hear from you if you have:

* 2+ years of experience in a community or social media role in a consumer startup (bonus for fintech or crypto)

Bonus Points

* You’ve worked with cross-functional product teams.

As a member of the Delphia team, you will enjoy a variety of perks and benefits such as:

Health Benefits:

● Comprehensive Health, Dental and Vision Benefits, plus a Health Spending Account

● 401k

● Gym Allowance

Team Connectedness:

● Annual Delphia Summit

● Quarterly in-person Town Halls near one of our Hubs (New York, Toronto, London, San

Francisco)

● Quarterly Team Outings

Flexibility:

● Flexible work hours with the ability to work from home when need be

● Work From Anywhere Policy

● Flexible Time-Off Policy

Investment Opportunities:

● Employee Stock Options

● Access to our Hedge Fund

We are an equal opportunity employer and value ersity at our company. We do not discriminate

by race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran

status, or disability status. Delphia is committed to working with applicants requesting

",

Hospitality Associate

Remote – US

time type –Full time

job requisition id – JR3465

We are DraftKings. We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and erse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Be the strategy behind the game.

As a VIP Hospitality Associate, you’ll play a key role in the growth and development of our VIP user base by driving the logistics and execution of can’t-miss VIP experiences. If you are detail-oriented and all about exceeding customer expectations, then we know you’ll love it here! Sound good to you? Join us.

What you’ll do as a VIP Hospitality Associate:

• Coordinate hosting experiences for our VIP players, including suite hosting at sporting events, concerts, golf outings, and more!
• Partner with our Player Development team to gain insights on player preferences for hospitality within a given region.
• Utilize gifting within experiences to ensure players are happy and engaged.
• Manage player communications for events within your region distributing tickets and leading player communication (event logistics).
• Design standalone or add-on hospitality events to showcase the DraftKings brand and leave customers wow-ed.
• Oversee DraftKings swag and gifting by managing inventory and fulfillment.
• Create unboxing experiences through high-end gifting to top customers and prospects.
• Liaise with player development state reps to identify critical learnings following an event and brainstorm ways to improve events year over year.
• Consistently strive to improve the DraftKings VIP experience, thinking critically and creatively about ways to make our hospitality the most impactful it can be.
• Become an expert on your region or state constantly staying up to date on key sporting events, concerts, restaurants, venues, and other marquee events that would be of interest to our VIP customers.

What you’ll bring:

• You are passionate about improving the customer experience, solving problems, and driving positivity amongst the team.
• 1+ years of related experience in the Gaming, Hospitality, or Events industries.
• Strong organizational skills and great attention to detail with the ability to work on multiple projects simultaneously, often under challenging time constraints.
• Excellent customer service and communication skills.
• Bachelor’s Degree in Business, Marketing, or related field.

This position can be remote, however, this work is to be performed entirely outside of Colorado.

#LI-TA1 #LI-REMOTE

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an inidual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

Drata is looking for a Director of Customer Success to join the team! In this role you will provide mentorship, direction and empower the current CSM team to build strong and lasting relationships with our customers. You have a strong passion for ensuring customer’s success, previous hands-on leadership experience and thrive in a fast-paced environment. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. You are naturally a big-picture thinker able to focus on how to shape the vision for what's possible for Drata and its customers. You are not looking for 9-5, but a role that will shape the future of the business and allow you to work collaboratively with an all star team. You want to make an impact; ownership is one of your core values.

What you’ll do:

• Work with our VP of Customer Success to develop, implement, build and lead the customer success strategy
• Lead, manage, and develop a team of remote CSM, Managers and CSM’s focused on SaaS customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention and growth
• Interface effectively with customers, partners and internal resources to drive scalable, enabling processes
• You love to build and know how to balance operational needs with strategic planning.
• Identify methods to improve & standardize processes with an eye towards scalability, including implementing technologies, building processes and measuring team performance
• Partner closely with leadership to hire, develop and onboard all levels and roles in the CSM portion of the CS org to serve the needs of our customers
• Develop new materials (i.e. presentations, best practices, onboarding plans, etc.) as needed to improve organizational design and structure
• Oversee your team's operations and productivity; track and report critical customer success KPIs

Requirements

What you’ll bring:

• People manager at heart - you love mentoring, leading and contributing to the professional development of those around you
• Demonstrated management experience leading teams in a fast growing company
• 5+ years in a leadership/management role; 8+ years of experience in Customer Success at a SaaS company with an emphasis on > $100k ARR relationships
• You have led a team within a fast-growing, highly ambiguous environment and have successfully navigated similar environments at other companies
• Experience navigating complex enterprise organization with proven ability to influence contacts across all areas of an organization including presenting to internal senior executives
• Experience in building customer retention strategies and training teams accordingly
• Proven ability to lead outstanding teams and build scalable, enabling processes that keep employees, customers, and partners highly engaged
• Identify and implement operational improvements across your team, levering customer and team performance data
• Proven ability to develop strategies, translate them into initiatives and track successful delivery within a startup environment
• Passion to use data over anecdotes in understanding customer expansion and churn
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• Comfortable with ambiguity. You bring structure and process to the team when needed, but don't overly complicate.

Benefits

• Health & Wellness: 100% coverage for medical, dental, and vision - employee and dependents.
• Learning & Development: $500 annually towards personal development opportunities.
• Unlimited PTO: Unlimited vacation policy for strong, fully charged batteries.
• 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn or newly adopted child.
• Work Remotely: Flexible hours and work from home (especially these days!)
• 401K: Reach your financial goals while reducing your taxes
• HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care.

About Us:

Drata is on a mission to help build trust across the internet.

Drata is a security and compliance automation platform that continuously monitors and collects evidence of a company's security controls, while streamlining compliance workflows end-to-end to ensure audit readiness for SOC 2, ISO 27001, HIPAA, GDPR and PCI DSS.

We all recognize the importance of earning and keeping the trust of our customers. A clean SOC 2 report proves to our customers that we do the things we say we do when it comes to protecting their data. We all want to provide our customers with that verified proof, but as SaaS veterans ourselves we've felt firsthand how burdensome achieving and maintaining a strong security and compliance posture can be at a fast-growing company.

Our team of SaaS, security, compliance, and audit experts have built a better way - with automation!

At Limble, we empower the unsung heroes that support the world. We've built the #1 top-rated Maintenance Management SaaS platform in an industry that is projected to double over the next five years. We continue to experience triple-digit growth year after year and are just getting started!

So what sets us apart? Our software is easier to use and we care about the success of our customers. Our customers see us as a partner rather than just another vendor because we build a relationship of trust with them. At Limble, we value our amazing culture over any skill that someone can offer. We encourage you to check out our Customer Reviews (https://www.capterra.com/p/162600/Limble-CMMS/) and learn more about our incredible culture (https://youtu.be/OubV48L5e3w)!

We are looking for an Inbound Customer Success Specialist to join our growing team. As a Customer Success Specialist on our Inbound Support team, you will be responsible for delivering white-glove service and value to our global customer base. On a day-to-day basis, the Customer Success Specialist manages customer engagements and collaborates with all Limble departments to do the following:

• Consult with new and existing Limble CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution
• Bug reporting and tracking
• Recommend best practice use case of Limble CMMS based on an understanding of the customer's business
• Remain up to date on Limble CMMS product features and identify use cases to drive customers to best practice standards
• Proactively escalate at-risk customers
• Collaborate closely across departments to support the success of our customers
• Coordinate product demos and refer prospective customers to the Sales team
• Assist the Sales team with product knowledge
• Create strong customer relationships by delivering world-class customer service.
• Maintain a highly organized and accurate task list, visible to the Success team and Management

Requirements

We're looking for a Customer Success Specialist with the following qualifications:

• Passion for ensuring a positive customer experience via e-mail, chat, phone calls, and video calls
• Experience working cross-functionally within a customer-facing organization to support a joint outcome
• Demonstrated ability to communicate effectively via oral & written formats; Excel skills are a strong plus
• Strong conflict resolution skills
• Resourcefulness, creativity, and strategic thinking for troubleshooting problems
• Ability to work in a high growth environment in which the requirements are not always well defined and priorities change frequently
• Strong attention to detail
• Previous experience
• French/English bilingual preferred
• Availability to work from 7:00a to 4:00p Eastern Time

• Previous experience in a B2B Customer Support / Customer Success / Account Manager position
• Previous experience in the SaaS industry
• Background in working with equipment maintenance, machinery, or manufacturing

Benefits

• $55,000 - 65,000 base salary
• Stock options
• Fully remote position
• Unlimited PTO
• Health, Dental, Vision, and Life insurance
• Paid parental leave
• 401k with company match
• Annual company retreat
• Opportunities to grow with us!

At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.

We’re the leading, all-in-one video shopping solution for Shopify. We empower thousands of customers around the world to grow their businesses with innovative technology, 24/7 support, and inspiring content.

Our story started in 2020. We've been well-financed and backed up by rockstar angel investors from Google, Uber, Facebook, Adobe, all from Day 1.

Our solution was wisely designed to help Shopify businesses drive more shopper engagement and generate real added revenue. It’s no coincidence that the most successful brands have started investing in video content years ago. Video has become the most engaging way to present and sell a product online, and it’s high time the eCommerce industry reaped all the benefits of video marketing. That’s where we come in — and we're just getting started!

Why Join VideoWise?

We’re humble hustlers. More than just workmates, teammates, and digital desk mates - we’re family. We have each other’s backs through thin and thick, beyond Asana tasks and beyond formal arrangements.

At VideoWise, we celebrate ersity, treat people with respect, really listen to each other, provide equal opportunities for employment, growth, and advancement, and put every ounce of effort into creating the best employee experience.

For us, this is more than just a workplace. We want to share with you:

• - Highly competitive salary - VideoWise is well funded and in a full growth mode looking for smart and talented iniduals to contribute to this growth.

• - Generous vacation policy - We care about your mental health and we encourage our employees to take time off whenever they feel they need it.

• - Generous equity - We're seeking people that want to get involved and be own a piece of the company. Since we're early stage the first employees will benefit the most out of this.

• - Flexible work policy - Night owl or early riser, work whenever you want as long as results speak for themselves.

• - Fully remote company - We’re fully remote with team members on 3 continents. Work from anywhere in the world, we’re all good.

• - A team ready to be there for you whatever you need. Human to human, beyond job titles. <3

This Is What You'll Do At VideoWise:

We are looking for someone who has e-commerce experience, preferably in the Shopify ecosystem and a proven customer success experience. Your primary focus will be on producing higher activation rates, increasing customer satisfaction, and lasting customer retention.

This is a full-time position, remote location, preferably in the Eastern European timezone.

As a Head of Customer Success, you will:

• - Develop lasting and meaningful relationships with VideoWise merchants

• - Measure the effectiveness of Customer Success

• - Optimise, manage and oversee all relevant execution processes, making the customer experience as smooth as possible, and at all times optimising for customer happiness

• - Lead World-class Customer Success team

• - Manage Customer Success Activities

• - Gather merchant feedback on VideoWise product and services

• - Assist in workshops to help merchants demonstrate the full value of VideoWise and the applicability of new features on the roadmap

• - Provide recommendations for solutions and enhancements that generate additional revenue

• - Periodic strategy calls with merchants

This Is What You'll Bring To Our Team:

• - Minimum 4+ years experience in SaaS Customer Success or managing customer-facing accounts. Ideally, you should have experience in the Shopify app ecosystem.

• - E-commerce experience is a plus!

• - Enthusiastic and creative leader with the ability to inspire others

• - Fluent English with solid oral and written communication skills

• - Familiar with GSuite, Hubspot, Notion, Loom, Microsoft office or be able to quickly learn new software applications.

• - Enthusiasm for receiving, sharing and acting on feedback

"

Routable is a B2B payments platform built to make bill payments and mass payouts fast and seamless. Our mission is to be the simplest way to send and receive business-to-business payments. Unlike other payment platforms, Routable’s modern, easy-to-use API allows you to build a powerful payments infrastructure in minutes. 

We’re a Series B startup with $46M in funding. We’re helping some of the largest marketplaces and gig economy companies, including Ticketmaster, Snackpass, and Garmentory. Hundreds of finance teams trust our decades of experience in building B2B payment solutions.

Our environment encourages intellectual curiosity, problem solving, and openness—one that provides the support and mentorship needed to succeed, learn, and grow. We'll make sure you have everything you need to do your best work and make an impact. We’re a fully remote startup with our team working from a city they love across the United States and Canada. We are primarily based in the US but also have a presence internationally (so far, primarily in several South American countries & Canada). If you live in the US, you must be authorized to work in the US.

About the Role

We are looking for an experienced Manager of Customer Success to help lead our small but mighty Customer Success team. You will be hands-on working with our team and customers to build relationships, making sure they are using Routable to its fullest potential, and gathering feedback for our product team. As Manager you will build systems, procedures and staff that can excel at each of these three key initiatives.

1. Impact the growth and retention of our install base 

You’ll also work cross functionally with the rest of the customer facing teams to build a foundation we can build on as Routable scales. You will be a huge part of creating the culture and priorities of the Customer Success team, with plenty of opportunities to focus more on the areas you enjoy most as Routable continues to grow. 

Responsibilities

* Build systems, procedures and staff that can excel at key initiatives including Install Base Growth, Onboarding and Ramp Success, and Renewal Contracts.

Minimum Qualifications

* Demonstrated ability to retain and grow the value of your customers.  Be comfortable thriving in a results oriented team.

Location

We are a remote first company! Rather than restrict ourselves to only find talent in one city, we’d rather find the absolute best people regardless of where they live. One amazing benefit to our remote culture, is that it enables our team to enjoy traveling ✈️ more regularly since they can work from wherever! 

Reporting

The Manager Customer Success reports directly to the Head of Customer Success, Ken Apple.

About Routable

Our Core Values

At Routable, we are driven by our values. Our values act as guiding principles when it comes to our work, our hiring practices, and ourselves. We talk about them every day and praise each other based on our ability to embody them.

💞 Engage with Empathy : Have empathy and a deep understanding for your peers, and our customers. This means no ego and cultivating relationships by actively listening to each other's needs.

🤝 Volunteer Assistance : Helping others is always a priority, even when it is not immediately related to the goals that we are trying to achieve. We make it a point to foster an environment of inclusiveness for our remote team.

💪 Own it : We are all company owners and we act like it. We make data driven decisions and jump at the opportunity to be accountable. Taking action when you see a problem is our default state.

🛠 Build with Purpose : We are collectively building the product and company of our dreams. We are intentional with everything we do and are always looking for ways to improve. We sweat the details.

🧬 Expect Authenticity : We do not compromise our values when it comes to our team and our customers. We champion originality. Be yourself. Everyone else is already taken.

Rendezvous

To help foster amazing relationships with our coworkers, we meet up twice a year as a whole team in some pretty awesome cities! In the past we’ve met up in San Diego, Seattle, and Austin. We’d rather invest money into memorable team events rather than expensive offices. During our meet-up team time, we love to spend time learning a new skill together, and solving problems. Most recently this has taken on the form of a bread-making class and defeating an Escape Room. 

Note : we have paused our meetups due to COVID-19 and will resume when it is safe for everyone to attend

Perks

🏥  Great Health, Dental and Vision Insurance

💲 Competitive salary

📈 Stock Options

💰 401k 

💸  Work from Home Stipend

🚀  We're a remote team

🏝 Flexible vacation policy

🍼Paid Parental Leave (12 weeks)

Inclusive Employer

Routable welcomes employees from varied backgrounds and walks of life, and it’s reflected in our erse community of Routers. Routable is proud to be an equal opportunity employer and is committed to administering personnel actions, including hiring, training, promoting and compensating its employees, without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

",

"

Supabase is an Open Source and fully remote company building developer tools for databases.

We aim to provide world class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product and development teams.

Responsibilities

* Providing initial and timely responses to all support cases.

Requirements

* 2+ years of experience in a support engineering role.

Timezones

* We're currently looking for US timezone coverage.

Four day work week

This role is optionally a four-day workweek if you are interested in working from Friday to Monday. We can also discuss a shorter (pro-rated) week. In particular we would like to hire people who would be willing to work on weekends (or at least one of the days Saturday or Sunday).

BUILD IN A WEEKEND. SCALE TO BILLIONS

Supabase adds auth, realtime, and restful APIs to Postgres without a single line of code.

Each project within Supabase is an isolated Postgres cluster, allowing customers to scale independently, while still providing the features that you need to build: instant database setup, auth, row level security, realtime data streams, auto-generating APIs, and a simple to use web interface.

We are a fully remote company.

Key Tech: Javascript, Typescript, Go, Elixir, PostgREST (haskell), Postgres, Pulumi.

About the team

* We're a startup. It's unstructured.

Process

* The entire process is fully remote and all communication will happen over email or via video chat.

",

Founded in Barcelona, Colvin is a startup that is revolutionizing the flower industry. We are setting up a new way flowers and plants are managed, bringing them directly from growers to our customers.

We envision a world more human and emotional, where we inspire people to connect with each other more often and in more meaningful ways.

Currently operating in 5 countries and headquartered in Barcelona, we're hiring globally under a remote-first culture (no need to be based in Barcelona, with possibility to work 100% remotely). We don't care where we are physically, we care about being a team that rows towards the same goal: create joyful moments :)

We recently closed our €45M financing and we've been recognized as LinkedIn's Top 2 Startup 2021 in Spain.

Since 2020, a B2B line of business has been started within the Colvin Group. This project deals with the digitization of the supply process of flowers, plants and accessories. A professional marketplace has been created where wholesalers interact from the product supply side and florists, large clients or professionals (wedding planners, decorators, hotels,...) from the demand side.

The B2B project has been running since 2020 in Spain and in 2022 it is expanding to Italy (with the acquisition of a company called Bloovery) and to France (with the acquisition of a company called Monsieur Marguerite).

Currently, we are looking for a Community Manager to join the B2B project and help to develop the business in France. If what you have read so far has seemed interesting to you and you are a person with experience in social media management (in French), who likes to create a close relationship with customers and with good communication skills in French, this offer is for you.

Requirements

What will my day to day be like?

• Creation and adaptation of Social Media channels for capturing leads and customer loyalty, florists or flower professionals, so that they buy through our marketplace.
• Programming and scheduling of publications on the different platforms.
• Management and maintenance of social communities.
• Creation and local adaptation of daily content in the different communication channels.
• Search and creative writing of suggestive content, adapted to each medium.
• Uploading content to online platforms (Instagram, Facebook, Linkedin, etc).
• Monitoring and analysis of profiles and activity on the different platforms, with preparation of results reports
• Identification of new opportunities and trends in social networks.
• Conceptualization and implementation of actions and campaigns ensuring the fulfillment of objectives and their good alignment with the defined strategy.
• Dynamization of social channels, serving users in a tone that corresponds to the company's brand and values.
• Analysis and monitoring of the competition and benchmark companies in the sector.
• Programming and preparation of mailing templates with the content offered.
• Keep the database clean and updated for sending weekly mailings.

What profile are we looking for?

• University degree at the bachelor's level, degree or equivalent, in Marketing, Communication or similar. Preferably specialized in digital profile.
• It will be positively valued to have completed a postgraduate degree in Digital Marketing, Community Manager & Social Media or similar
• 2-3 years of experience performing similar functions in a Startup or E-commerce environment.
• Knowledge of social networks: Facebook, Twitter, Instagram, Linkedin and Youtube.
• Proactive, responsible, dynamic, organized, restless, creative person with the ability to work in a team.
• Skills in creative writing and passionate about the world of Communication, its trends, and Digital Marketing.
• Advanced communication skills to know how to manage conversations and content effectively.
• Results oriented, and with the ability to work in a changing environment.

What will you need?

• Expert management in the use of management and analysis tools such as Hootsuite, Creator Studio, Metricool...
• Knowledge of mailing and CRM managers such as Hubspot, Mailchimp... with the ability to design and create content.
• Knowledge of digital development processes, good design practices and criteria to work with all of them.
• High dose of creativity and attention to detail in the designs made.
• Good capacity for self-management and organization of one's own time, attending to the priorities of each moment.
• Knowledge of web analytics in social networks and emailing.
• Good knowledge of image and video editing tools (Illustrator, Photoshop, Premier, Canva...)
• Native French.
• English and Spanish at conversation level.

Benefits

Why should you join?

We are a fast growing company with a team motivated to disrupt the world of flowers. Are you in?😀

Some of our perks:

🚀Flexible working hours and it means: 100% flexible🌎Remote first culture: you can work from Barcelona or from any other part of the world (or one month in each place?) :)

✨Coworking space open 24/7 with free gym, private terrace, etc.

💯Free language lessons

✳Cobee card for flexible retribution on food, transport and kindergarten

🌈Join a talented team where all ideas count. Our team comes from top world companies.

Gong is hiring a remote Customer Support Enablement Manager. This is a full-time position that can be done remotely anywhere in the United States.

Gong - Revenue intelligence technology for sales teams.

H1 is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

H1 - Creating a healthier future.

SFOX is looking to hire a Client Services Specialist to join their team. This is a full-time position that can be done remotely anywhere in Europe or the United Kingdom.

Campaign Stars Overview

Campaign Stars is focused on customer acquisition for B2B brands. We enable them to find and engage prospects that creates explosive sales growth. Our custom approach utilizes innovative personalization technology to drive the creation and cadence of clients’ sales funnels, shortens sales cycles, and grows deal size by improving account target and lead quality. At Campaign Stars, we live by the hashtag: #NoBadLeads

The Role

The Client Success Manager (CSM) is responsible for all creative operations for a group of accounts, ensuring clients’ satisfaction with the success of their campaigns. The CSM ensures timely development and execution of plans, campaigns, and projects to achieve earnings, growth, and profit goals.

As a CSM, Your Goals Are:

• Upholding Campaign Stars’ production standards of creative excellence, timeliness, and profitability
• Assigning projects and tasks while navigating shifts and conflicts in complex projects
• Delighting clients and ensuring alignment in product fulfillment
• Building the health and revenue growth of your group of accounts

Requirements

Experience

• 3+ years of project management experience
• 1+ year of client facing or customer service experience
• Experience managing multiple clients at a time
• Experience with multiple technologies/willingness to learn new ones
• Self-driven with a bias towards action
• Organized and detail oriented

Preferred Qualifications

• Bachelor’s degree
• 3+ years of digital marketing experience
• 1+ year of B2B experience
• Experience in digital demand generation
• Familiarity with content experience platforms
• Familiarity with marketing automation platforms

Benefits

What We Offer in Return

• Competitive salary
• Health insurance and retirement benefits
• Unlimited vacation
• 401(k) with match
• 100% remote work

About Platform.sh

Platform.sh is a remote-first global workforce that began in France. Our founders are committed to a better way, and that common thread continues today in each of our staff. We’re inspired by a future where digital infrastructure is at once everywhere and invisible. Where innovation and collaboration can easily flow, without technical barriers.

We’re a collective of erse backgrounds seated together, testing, innovating, challenging each other, and reflecting on new ways to improve digital experiences. We’re here to help our customers thrive. 

Bring your experience to our team and help us build a better way.

Position Summary

The Customer Care team is looking for a Customer Success Manager to maintain and grow customer relationships in the APAC region. This role reports directly to the Manager, Customer Care NA.

The ideal candidate can be flexible in hours, but not comfortable being available 8:00 AM - 4:00 PM local time (preferably between AEST and AWST).

What you can expect to do on a daily basis

• Be an ambassador for the Platform.sh brand
• We operate in an account management role, and are responsible for a client portfolio
• You will communicate in times of change or problem resolution, and foster a healthy working relationship with your clients
• We proactively help identify ways in which the client can interact with Platform.sh to increase their productivity and results
• We know the intricate needs and challenges of your client portfolio and deeply care about their success

What you bring

• A caring mindset and an empathetic spirit. The ability to think from other’s perspectives is a tool we ask of all employees
• Experience with managing client accounts using a CRM solution such as Salesforce or Totango
• Ability to effectively prioritize and escalate client needs and projects as required
• Knowledge of cloud services (AWS, Azure, GCP, etc)
• Ability to learn and assimilate technical information quickly

Nice to have

• Good knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems
• Knowledge of common web applications and frameworks: Magento, Ecommerce, Symfony, Drupal, eZ Platform, or Typo3

What we bring as a team

• We are the voice of our customers and we work with internal teams to improve their experiences
• We expect CSMs to be autonomous, and take initiative for the betterment of our customers. We make our customers successful
• We support each other and uplift each other. This is the way

This is a remote job. Work from anywhere!

We’re a worldwide, distributed team looking for the best talent. Our remote model has been in practice and thriving since 2014. To us, remote work means flexibility and having truly erse, global teams.

As a side effect of teams being spread across time zones, you may have to tolerate occasional early morning meetings if you live in the Americas, or late afternoon meetings if you live in an EMEA country*. We do our best to accommodate time zones but there are preferred hours for certain roles and teams. The team you interview with will be able to give you a clear idea of their collaborative hours.

Company perks and benefits

• Leadership that cares
• A global team, rich with culture and ersity
• An open work environment where your voice is encouraged. We can always find ways to do better and look forward to hearing your ideas
• A product you can believe in. We’re changing the way companies develop and manage their web applications
• Wellness stipend of US $300 a year
• Professional development budget of US $800
• Tandem – a pool of linguists from around the world willing to help each other work on learning new languages
• Office budget of US $3,000 at hire, (A computer is mandatory but spend the rest on things that help you work, from headphones to a wifi extender.) and a welcome kit of branded swag
• A yearly global gift exchange - get paired up with someone 3,000 miles or kilometers away, and share a part of your home
• We’re voted as A Best Place to Work by 96% of our employees
• Company wide DE&I initiative that you can be a part of 
• Yearly, international, company and team meetups (when we're not experiencing a pandemic)
• Fair PTO based on your country’s standards
• Inclusive parental leave (timeline is country-dependent)
• Remote working/flexibility
• Healthcare, dental, and vision (US, CA, UK and FR staff only)
• Matched contributions to 401K/RRSP (US and Canada staff only)
• Company shares (discretionary)

About our recruitment process

We don’t expect a great hire to meet every requirement we have listed. If you can see yourself elevating the team we want to hear about your story. Few of us would be here had we not taken a chance.   

You can expect 1-4 interviews on Google Meet. We leave the process fairly customizable to teams and roles, so in some scenarios we’re able to streamline the process to have minimal rounds. Expect a higher number of rounds for director level roles and above.

Additionally, you can schedule coffee chats with potential future peers while you’re in the recruitment process to see if you can envision working together. Use interview and coffee time to make sure the company aligns with your best working environment.

All roles require background checks.

About our software

We are the most unified, secure, enterprise-grade platform for building, running and scaling fleets of websites and applications. Platform.sh is trusted by 5,000+ organizations globally to create the best digital experiences.

Are you a community advocate and innovator in web3 who loves building collaborative culture? Are you inspired to show that governance matters by being an informed voice for protocol evolution? Do you have the knowledge and capacity to inspire change in the Regen Network ecosystem? Do you want to play a key role in advocacy for composability and cross-collaborations between DAOs and other web3 stakeholders?

We are looking for talented humans to instigate positive change at Regen Network by crafting well-thought, well-communicated new governance proposals for the protocol. You will participate in public discourse within Regen Network and the greater Regen Network orbit (e.g. partner protocols like Cosmos Hub, Osmosis, etc). You should be able to engage by researching and writing long form discursive content analyzing viewpoints and ideas, compile regular digests and roundups of activities of the protocol, campaign for integrations and upgrades to the existing ecosystem infrastructure, and publicly vote with rational arguments. You will connect with new protocols, DAOs, and communities to expand the reach of the Regen Network ecosystem and spur future developments in regenerative finance (ReFi). You should be adept at developing strong partnership relationships with influencers and decision makers at protocols in the Cosmos and ReFi ecosystems. You will support validators and community members in creating governance proposals across the Regen Network ecosystem.

You will onboard and ensure the continued success of community members, grow our discord, twitter, and telegram communities, answer technical and nontechnical questions and troubleshoot. You will work with cross-functional internal engineering and product marketing teams to write and disseminate critical information about feature updates to help reach and capture our audience. You will organize and host events in discord to maintain and promote a vibrant ecosystem and culture. You will contribute to our brand, content, and community strategies.

Reporting to the Director of Ecosystem you will work to co-create culture, activate community engagement, and develop protocol to protocol relationships.

In this role, you will:

• Engage in discussions around and create specs for governance proposals
• Determine needs of the ecosystem
• Collaborate and coordinate across the regenerative finance crypto ecosystem
• Moderate discord, telegram, twitter and commonwealth platforms
• Coordinate the bi-monthly community calls
• Administer forums
• Oversee the Regenerati community collective applications process
• Support the validator community
• Support governance proposal submissions
• Implement delegation strategies
• Advise and cooperate with the marketing team
• Support and manage protocol partnerships

Requirements

• You are web3-native and actively involved in the space, contributing to DAOs and protocol projects
• You are active in the ReFi movement and familiar with the Cosmos ecosystem
• You are crypto-native and governance-focused with a strong network and context of the pulse of a rapidly-moving space
• You are a highly collaborative advocate who makes connections easily
• You are highly organized, detail and process oriented, and work in an agile manner
• Culture and impact are important to you
• You have a deep relationship with the natural world
• Good written communication in English is essential
• Previous experience working remotely and/or leading teams is a plus
• Seeking applicants in US time zones to allow for good communication, and minimal scheduling issues
• Applicants may apply for some or all of this position, with flexible hours. Please be prescriptive of your interests in your cover letter.

Benefits

Regen Network is a rapidly growing team of experienced iniduals, iterating and scaling fast, where you’ll be hands-on, collaborating, and learning right away. The opportunity to work with a erse, global, and passionate team that celebrates personal agency. Collaboration with leading projects and thought leaders in the blockchain, cosmos, and refi space.

We are a fully-remote team working across 4 continents. Competitive salary with token/equity compensation plan. Benefits for US-residents include full health insurance, including medical, dental, and vision. Time off: unlimited. Work week: Monday to Thursday (4 day work week).

• Do you want to be part of the mission and be part of an amazing fully remote team that is all about building a great product to help students succeed?
• Do you love supporting clients by resolving their questions and challenges in a helpdesk environment?
• Are you passionate about student success and making it possible for all students to receive the high-quality support they need?
• Are you able to work 9a-6p Pacific time?

All students deserve high-quality tutoring support to help them achieve their academic potential. Our mission is to enable equitable, high-quality, and cost-effective district managed tutoring for school districts of all sizes. You can be part of our unique SaaS start-up that integrates with schools’ existing tech infrastructure and instructional tools to enable school districts and other student-serving organizations to provide equitable access to high quality, flexible, and targeted student support.

What will you do as a Customer Support HelpDesk Specialist?

• Love to work with clients? You will communicate with clients through tickets, chats and phone calls.
• Passionate about solving problems? You will answer questions from clients and help resolve challenges that arise while they are using our products and services.
• Do you enjoy moving fast? You will work in an agile setting with teams from Support, Engineering, as well as Customer Success team to constantly build, deliver and iterate on ideas.

Requirements

• Able to work 9am-6pm Pacific time
• Proven working experience in education software support
• Experience with Zendesk preferred
• Experience in a Tier 1 Helpdesk environment
• Ability to deliver prompt, high quality customer support with attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable
• Available 9am-5pm Pacific time (can be located anywhere in US)
• Excellent team player with the ability to roll up their sleeves and build a great company
• Ability to collaborate cross functionally with a erse range of stakeholders
• Excellent writing and verbal communication skills with the ability present complicated narratives in an easy to understand way
• Capacity to set correct expectations and manage issues to completion

What would be great to have:

• Prior startup experience is a plus.

If you see yourself succeeding here, please apply! If you have most of the above, but not all, still apply, we want to hear from you!

Benefits

What you will you receive:

• Be part of a fully remote team and amazing, team oriented culture
• Opportunity to help build and create
• Health, dental and vision benefits
• Possible equity in company
• Unlimited PTO
• 401k
• Paid Parental Leave
• Salary range: $45,000-$55,000
• Satisfaction that you are contributing to our mission of getting tutoring help to those students that need it the most.

In short: we're looking for a fully-remote Customer Success Engineer passionate about making healthcare better to help solve technical problems, manage technical software implementations, provide advice for customers, and give product input to the R&D team. This position offers a salary of $70k-$80k, stock options, unlimited vacation, and healthcare.

• Jumping on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer
• Investigating, identifying, and documenting the root cause of problems and planning technical solutions; owning the resolution of fixes as you work with an engineer to write and release the relevant code
• Meeting with clinician end-users of EnsoSleep to review feedback and apply configuration changes to more-closely align the software to their preferences
• Managing the project plan of implementations at new sites: demonstrating the technical details of EnsoSleep to hospital and clinic IT departments; understanding their systems and how EnsoSleep will fit into their architecture; and addressing their concerns
• Working with the software engineering team to maintain >99% successful study-scoring throughput by helping with error reporting, system monitoring, and testing processes
• Collaborating with the sales team to ensure technical implementations align with operational and clinical goals through communication with key people at the customer

EnsoData

Our goal at EnsoData is to provide artificial intelligence powered software services that create cost and time savings for frontline clinicians, allowing them to spend more time with patients and less time with data, improving both patient and provider satisfaction and patient outcomes. Our first product, EnsoSleep, uses our machine learning engine with big data to save clinicians hundreds of hours per month by automating one of the most arduous and repetitive data annotation tasks in all of healthcare - sleep study scoring.

Requirements

• 1-5 years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, hospital clinical engineering practitioner, or as a clinician providing technical support to fellow clinicians
• Experience writing and reading software in one or more programming languages, for example:
  • Bachelor's degree including programming coursework
  • Graduation from a development bootcamp
  • Professional experience in writing software on-the-job
• Demonstrated ability to ask technical questions of non-technical end-users, translate their expressed feedback into required changes, and communicate back timelines
• Project management interest and experience

Company Culture

• Self-sufficient - excited about autonomy, fast learner
• Delights customers - comfortable working closely with customers and puts them first
• Passionate - possesses a strong desire to make healthcare better & intrinsically motivated
• Spreads good vibes - fun to work with, a great teammate
• Gets things done - bias toward action
• Doesn’t cut corners - integrity and attention to detail
• Shares knowledge - understands the value of good documentation and mentorship

2022 Inc. Magazine's Best Workplaces (second year in a row!)

Benefits

The benefits package includes, but is not limited to, the following:

Remote and flexible schedule - we are a 100% remote company with support for flexible schedules! That being said, we do have an amazing office headquarters in downtown Madison, WI with views of the capitol that you are welcome to work at anytime. In case you didn't know, Madison has consistently been ranked as one of the top places to live in the US (businessinsider.com, money.com, livability.com)!

Salary of $70,000 to $80,000

Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs.

Unlimited vacation and sick time - we want our employees to rest, recharge, and feel better.

Stock options - we want team members to feel ownership in the organization. When EnsoData does well, you do well.

401k to help people invest in the future.

Team weeks! A few times of year everyone gathers in person to enjoy a few days together and participate in team events such as a volunteer activity. (Hint: check out our blog for info from former team weeks!)

Interview Process

1. Submit a resume online and our human resources manager along with another customer success engineer will choose those that seem like the best candidates.
2. We look forward to meeting you face-to-face! A few candidates will be chosen for a 30-minute video call to get to know each other, discuss your experience, and explain the position in more detail.
3. Group interview (two 45-minute sessions) with members of the Customer Success team as well as other key members of the company. This will consist of:
   1. A debugging exercise
   2. You'll give a technical presentation
   3. Meet-the-team interview
4. Offer!

Let's Talk

EnsoData seeks to recruit, hire, and retain the most talented people from a erse candidate pool. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. If you think you’re a great fit, but don't necessarily check every box on the job description, please still get in touch.

To learn more about our ongoing commitment to ersity, check here.

Equal Employment Opportunity

EnsoData is proud to be an Equal Employment Opportunity employer. We do not discriminate on any basis of race, color, national, social, or ethnic origin, gender, pregnancy, or childbirth, gender orientation, identity, or expression, sexual, relationship, or romantic orientation, marital, civil union or domestic partnership status, family or parental status, age, past or present military service, physical, mental, or sensory disability, medical condition, genetic information, religion, or any other status protected by the laws or regulations in the locations where we operate. EnsoData will not tolerate discrimination or harassment based on any of these characteristics. We value, celebrate, and support ersity, inclusion, and our differences. We are committed to providing a safe work environment and a company culture of mutual respect where equal employment opportunities are available to all applicants and teammates. We seek to recruit, hire, and retain the most talented people from a erse candidate pool. We strongly encourage women, people of color, LGBTQIA+ iniduals, people with disabilities, members of ethnic minorities, intersectional iniduals, foreign-born residents, and veterans to apply. We have deep conviction that ersity and inclusion among our teams, our communities, and our physical and virtual workplaces is vital to the success of EnsoData’s mission to improve healthcare access, outcomes, and affordability for patients and communities everywhere globally.

(Remote Work - Located IN EGYPT OR LEBANON ONLY)

We are looking for a dedicated, resourceful, and friendly Customer Success Specialist to join our team.  We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent™. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn. 

If this describes you, we invite you to grow your career in an innovative, fast-paced, and exciting company that is revolutionizing childcare management across the globe.

Job Responsibilities:

• Fully understand the current and future Parent™ system

• Act as liaison between customers and the technical team

• Increase interaction with current customers

• Respond to customer inquiries via phone, email, or chat in a timely manner

• Create, manage, and follow up on customer tickets until they are resolved

• Record all activities using our current CRM to enhance visibility

• Follow the current internal customer success process and improve on it

Job Requirements:

• Bachelor’s Degree

• 1-year experience in customer support.

• fluent in English. 

• Excellent written and verbal communication skills

• Strong organizational skills

Job benefits:

• Be a key part of an exciting international growth journey

• Attractive USD salary

• Health insurance .

• Professional development

About us

Resolve helps B2B merchants and marketplaces manage net terms for their customers by eliminating the headaches and risks of manual credit checking, payment collection, and payment reconciliation. This means our customers can get paid faster, improve their cash flow, and grow their sales. 

Our mission is to build the future of B2B payments by making net terms simple and easily embeddable.

Some things we’re proud of:

• We spun out of Affirm to extend buy now pay later capabilities for B2B transactions

• We’ve processed over $100M in payments for thousands of businesses

• Backers include Insight Partners, Initialized Capital, PayPal/Affirm co-founder Max Levchin, and other top tier investors

• Founders: Chris and Brian are serial entrepreneurs and YC alumni

The role

As a Customer Success Manager at Resolve, you will build relationships with our merchants and help expand their business with Resolve’s terms offering. You will ensure sound strategic direction and effective detailed plans are in place.

What you'll do

• Manage a portfolio of key accounts to develop long-term business relationships

• Implement a proactive client management strategy to encourage retention and growth with our merchant partners

• Analyze merchant performance and recommend programs to drive revenue growth and deliver a measurable return on investment

• Promote marketing best practices and optimization strategies with our merchant partners

• Track and proactively share insights with internal and external stakeholders to build industry expertise and drive innovative strategy

• Collaborate cross-functionally across our Operations, Credit, Product, Marketing, and Growth teams to improve the Resolve offering for our merchants

• Refine CSM playbook and best practices

What we’re looking for

• 3+ years of customer-facing experience in an early-stage or growth environment

• A strong business generalist with an acute product sense & deep empathy for the user

• Excellent client management skills with the ability to manage complex accounts

• Willingness to learn and adapt to a dynamic and unknown environment

• Strong written and verbal communication skills

• Experience in managing cross-functional projects with a high attention to detail

• Excellent analytical abilities and the ability to think at scale

• Ability to build relationships and influence towards outcomes

• Excellent problem-solving and analytical abilities

• Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive) a plus

• Experience in e-commerce, B2B marketing, SaaS, fintech

• Previous new business sales experience is a plus (not required)

Bonus

• Experience with white-label and API-based solutions

• You’ve worked at a startup, or have experience on greenfield initiatives

• You’ve worked with distributed teams and have opinions on how to best collaborate remotely

What we offer 

• Competitive pay 

• Strong team culture fueled by humble horsepower 

• Fully remote & flexible work environment

• Company retreats 2X per year

• 100% paid healthcare/dental/vision coverage for employee (70% base coverage for dependents)

• 401(k) plan

• Meaningful equity stock options

• Paid parental leave

• Unlimited PTO

• WFH stipend

• Subsidy for fitness tracker 

• Learning and Development resources

Resolve is shaped by a strong respect for each inidual. This applies to every aspect of employment – from equitable wages, work-life balance, the freedom to be your whole self, to equal opportunities for growth and development at Resolve. We believe wholeheartedly the more inclusive we are, the better our work will be. We believe strongly that we benefit from ersity and encourage applicants from underrepresented backgrounds to apply.

Time zones: GMT (UTC +0), CET (UTC +1), EET (UTC +2)

We're looking for a Customer Support + Community Lead to join our growing team. You'll be a primary touchpoint of customer support here at SuperHi, will help plan and implement community engagement strategies and also help with technical support for our students. If you're a tech-savvy professional that identifies as a “people person”, we'd love to meet you!

Who is SuperHi?

SuperHi’s mission is to help creative people get ahead in their careers. We give the creative and the curious the tools and techniques they need to bring their ideas and projects to life.

We teach practical skills in code, design, and project management in a real-world way. We're proud that our students are 51% female, 1% non-binary, and 48% male, from a wide range of backgrounds and over 90 countries, and that we have one of the highest Net Promoter Scores of any online company.

We'll be opening up the SuperHi platform over 2022 to allow people to get paid for sharing their creative skills and ideas. We'll also be creating a range of brand-new products and tools that build upon the current SuperHi ecosystem, some of which don't yet exist online.

We're a proudly remote team with staff located around the world! Plus, we're a fast-growing startup that recently raised a Series A round of investment to build these new tools. We're backed by world-class VCs such as Framework, Designer Fund, Expa, Torch Capital, and Reach Capital.

We're proud to have recently launched SuperHi Basic Income, an experiment to see if giving creative people a financial buffer can help accelerate their careers. This is just one of many social initiatives we're working on in 2022!

Some of your responsibilities

• Responding to customer questions and queries and improving their experiences with SuperHi
• Maintaining an active presence in SuperHi's community by locating and engaging with community members, fostering dialogue with them and organizing community initiatives
• Providing technical support for our students, helping them with front-end code, design and/or project management questions
• Developing initiatives and resources to continually improve the standards of our ersity, inclusion, equity and belonging within SuperHi and our student community

Requirements

Although we're a remote company, we're looking for candidates between UTC-1 and UTC+1 to overlap with the colleagues you'll be working with closest.

• Strong communication skills in English (both verbal and written), communication skills in other languages are a welcome bonus
• Proven work experience as a customer support lead and community manager
• Knowledge of HTML and CSS or front-end coding in general
• Experience working on ersity and inclusion initiatives
• Genuine interest in people — you have a friendly and positive attitude and love engaging with and learning about others!
• Self-motivated & self-managing with exceptional time management skills

Desirable

• Curiosity or keen interest in web3 technologies such as decentralization and crypto
• Experience working remotely, or in a growing startup environment
• Knowledge of engagement metrics
• Interest in online learning
• Willingness to try and test new processes and methods
• Experience working with Notion and Help Scout
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, organizing an event or writing an email newsletter)
• An understanding of vanilla Javascript and/or libraries such as React, three.js, p5.js or GSAP
• Knowledge of design, project management and/or digital marketing

Employment details

SuperHi strives to be a forward-thinking, progressive company. We've been fully remote from long before lockdowns and are now working four-day weeks.

Some of our benefits include,

• A competitive, fair salary — we have a salary calculator to ensure fairness in salaries
• Health, dental and vision insurance for US-based employees
• Stipend for a workspace local to you if you prefer not to work at home
• 25 vacation days a year, on top of any public holidays in your country
• Your own virtual credit cards for both equipment and education

Plus a lot more! Our handbook is public if you'd like to read about how we work or how we hire. Or take a look at how we onboard, parental leave, or taking time off.

Air Travel Agent- Remote Sign-On/Retention Bonus

Nationwide, USA | Air Services | Fully remote

Air Travel Agent-Remote Sign-On/Retention Bonus

$43,000 a year + Sign-on and Retention Bonus

Viking is Growing!! We are currently looking for Air Travel Agents for our high-volume Air Department. The successful Air Travel Agent will have experience and a track record of success as a luxury Air travel coordinator or similar roles within a travel agency, providing the highest degree of warm, personable, and professional service.

** This is a 100% work from home opportunity**

We are offering a $2,000 sign-on bonus after successfully completing 7 weeks of training! Additionally, we are offering a $3,000 retention bonus after successfully completing 6 months of employment.

The Air Travel Agent responds to questions regarding the air booking process, as well as Viking policies and airline services. Agents must be seasoned users of Sabre or other GDS. It must be second nature for them to search and book (or change) flights while building guest confidence and generating excitement for the guest’s vacation plans. To deliver this service, the Air Travel Agent must quickly learn and accurately employ new technical and procedural information on an ongoing basis.

Job Responsibilities

• Primarily answer inbound calls, and as needed generated outbound calls to guests, travel agents, and colleagues
  • Communicate with callers using in a professional friendly manner
  • Address technical and procedural questions about booking air with Viking
• Book and service airline reservations using Sabre and Viking systems
  • Quote and book Viking’s special negotiated air fares, while explaining airline and Viking processes and requirements
  • Using active listening, problem solving, and critical thinking skills the APA will proactively offer relevant options for the guest while efficiently and personably guiding them through the call.
• Navigate various air tools including the cruise reservation system, Sabre (airline system), airline web resources, SharePoint, CRM, and internal reporting
• Expertly employ resources and skills to prevent and manage escalations
• Support department-wide initiatives as needed
  • Irregular operations for weather, geopolitical, airline, and technical impacts to the guests’ journey
  • Processing and notifying guests of airline schedule changes

Requirements:

• Minimum 2 years previous customer facing role in a high-volume Travel Agency, Airline, Tour Operator, Consolidator or Cruise line Air Department
• Intermediate to advanced knowledge of Sabre (or other GDS) including ability to book, ticket, refund, price, and assign seats is strongly preferred
• Knowledge of world geography
• Basic proficiency on MS Office products (Word, Excel, Outlook, PowerPoint, Teams)
• Superior customer service and communication skills
• High school diploma required. Bachelor’s degree a plus
• Availability to work variable shifts, including holidays evenings and weekends (pre-scheduled), and will volunteer to work overtime when offered

Position Technical & Home Office Requirements

• Proficiency with basic computer applications and equipment
• MS Office products (Excel, Outlook, and Word)
• Web conferencing software (Zoom, Teams)
• Windows Sound and Video Settings
• Must be able to provide:
  • A distraction-free workspace/environment
  • Space for a desktop computer with two to three monitors
  • Stable power source and internet connection:
  • Dedicated high-speed internet (minimum of 20 Mbps Upload) and ethernet connection
    • Connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi’s, or Hotspots
  • Ability to ‘plug in’ your equipment to your Modem/router during work times

Compensation & Benefits

• Excellent Medical, Dental, Vision, Life, and Disability Insurance benefits at a highly subsidized rate
• 401(k) with company annual match
• Transportation reimbursement
• Paid training
• Paid vacation
• Paid holidays
• Opportunity to take a free and/or discounted Viking cruise
• Other travel discounts through IATA
• Discounted theater, theme park, and movie tickets
• Employee wellness program
• Gym membership benefits

About Viking

Viking was founded in 1997 and offers destination-focused journeys on rivers, oceans, and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests “the thinking person’s cruise” in contrast to mainstream cruises. In its first five years of operation, Viking has been rated the #1 ocean cruise line in Travel + Leisure‘s 2016, 2017, 2018, 2019, and 2020 “World’s Best” Awards.

"

What we are looking for

Mobot is seeking a hyper-organized, empathetic, and extremely client-centric Customer Success Manager to support and delight our amazing customers - software development teams. You are calm under pressure and take great pride in delivering exceptional work. While familiarity with B2B SaaS, QA or DevOps is a plus (not a prerequisite!), a passion for supporting technical customers is.

If you have a strong track-record in fast-paced client services (IT services, digital transformation, consulting, etc.) and want to pivot to tech, we think this role is right for you.

This is a hybrid role, primarily based out of New York City. Candidates must be authorized to work in the United States.

The role

Customer Success Managers at Mobot are critical to ensuring our customers succeed, fully incorporate Mobot into their process, and become advocates. Examples include scaling our customer onboarding playbook, defining and executing customer success plans, consulting with customers to unlock new testing needs and strategies, and more. This person will report to our VP of Revenue – which comes with extremely high growth opportunities.

We are a rapidly growing organization with a bias toward action. In this demanding role you will need to develop a strategic, long-term approach to supporting customers while also tending to their daily (sometimes hourly) needs. If you love technology, live and breathe client service, and want to get your hands dirty scaling an early-stage company, get in touch.

Responsibilities

We are a small but mighty team where everyone wears many hats. This is a dynamic role, and your responsibilities will evolve as you grow with Mobot. Here are some responsibilities we expect in your first year: 

* Onboard new customers - analyze requirements to create custom test strategies after interviewing customers to understand their needs, integrate into their engineering team’s workflow (bug tracking, etc.), and configure Mobot’s platform to execute their requests

About you

* 3+ years of direct client-service experience in a fast-paced professional services environment

Bonus points

* You’ve worked in consulting - interfacing directly with clients and their technical stakeholders. Maybe you’ve led digital transformation or IT service implementation initiatives

Compensation & benefits

* Competitive salary and equity packages

Mobots come in all shapes, sizes, and backgrounds. We're focused on building a erse and inclusive workforce. If you’re excited about this role but do not meet 100% of the qualifications listed above, we still encourage you to apply.

",

Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Billing Customer Support Associate to help empower our customers and make Webflow the best product possible. 

• Location: EMEA Remote (UK and Ireland)
• Preferred time zones: EMEA (UK and Ireland)
• Type: 40 hours per week, Full Time

We have ambitious goals for 2022 to build out 24/7 support, so if you have weekend availability we'd love to hear from you. We're looking for candidates who can work Saturday - Wednesday.

Please let us know your availability in your application!

As a Billing Customer Support Associate, you’ll … 

• Provide consistently high-quality customer experiences for all Webflow customers 
• Help customers in support queues using applications including but not limited to Zendesk, Stripe, and Jira 
• File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
• Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. 

You’ll thrive as a Billing Customer Support Specialist if you:

• Have demonstrated experience with providing high-touch customer support over email, phones  and live chat in SAAS or account/billing customer service 
• Have experience with Stripe and/or similar payment/billing platforms
• Are familiar with Webflow's product and capabilities, or have some experience with HTML, CSS, and DNS
• Exhibit analytical reasoning and critical thinking skills for account/billing
• Have demonstrated written and verbal communication skills (English)
• Have the ability to learn new digital tools quickly
• Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
• Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.
• Advocate for others – including customers and colleagues – and you want to build a career in customer support!

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

At Webflow, we believe that what we’re doing doesn’t define our success — so we focus on our “how” and our “why.” So, here they are: 

Our Mission:

To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.

Our Core Behaviors:

1. Earn customer trust
2. Get it done, do it right
3. Practice candor with care
4. Dream big, ship often

• We’ll pay you! 
• We’ll invest in your physical and mental well-being with a monthly stipend for health and wellness expenses 
• We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 
• We give you a 5 week sabbatical after 5 years of service
• We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment 
• We will offer you the support you need to help you grow as an impactful Billing Customer Support Associate and a healthy human being 

If you share our values and our enthusiasm for empowering the world and you’re up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team. 

Please note that a background check and employment verification may be required for this position. If required, we may obtain one or more background screening reports about you, solely for employment purposes. 

Webflow requires all new employees to submit proof of their COVID-19 vaccination status as a condition of their employment.  As such, your failure to timely provide such information, upon Webflow's request, may result in the revocation of your offer or the termination of your employment with Webflow, as applicable. At this time, Webflow does not require fully remote employees to be vaccinated against COVID-19.  However, you must be fully vaccinated against COVID-19 and provide proof of vaccination to work out of any Webflow office, visit an office, or attend any in person work events, including company off-sites, company sponsored social gatherings, and meetings.  As such, at this time, we will only consider iniduals who are fully vaccinated against COVID-19 for roles which require any in person work.  If, due to the nature of your role, you are at any time during your employment required to work in person, but you are not fully vaccinated against COVID-19, subject to applicable regulations, your employment may be terminated.  We are committed to maintaining a safe and inclusive workplace, and our vaccination policy will evolve in response to the changing risks and regulations associated with COVID-19.

TMP Overview

There’s a buzz about B2B marketing at the moment and The Marketing Practice (TMP) is right at the heart of it. In 2021 we acquired brand and digital experience agency Omobono, and media and audience insight agency Kingpin. We’re now the largest independent B2B agency with 350 people operating out of eight global offices. B2B marketing is offering talented people opportunities to develop like never before and there’s no better place to be than TMP.

Our clients are some of the world’s biggest brands and fast-growth challenger firms. We work with them right across the funnel to deliver the type of growth that defines careers and wins awards.

Our success comes from identifying, recruiting and developing talented people like you. A job at TMP offers the chance to build on your capabilities every day, learning from the leading specialists you’ll work alongside and through our bespoke TMP Academy training programme.

Summary of role

The Client Director is responsible for the overall health and development of our relationship and commercial business with key clients/accounts that we operate out of the US. They ensure our clients have a world class experience partnering with our global agency that is both grounded in excellent and effective service offerings, strong relations, and that their objectives are met or exceeded through everything we do.

From the client’s perspective, you’re a trusted collaboration partner helping to both direct their thinking effectively into our agency as well as proactively bringing solutions and ideas to their business. You must have the ability to think both short and long term about our client’s business. An entrepreneur at heart.

Internally, you’ll own the revenue target for your clients, and the strategy behind implementing the plan. You’ll successfully bring this vision to life, getting your team behind you in terms of delivering it and bringing world class solutions to fruition.

You’ll be a strong collaborator both internally and externally, partnering effectively with our Center of Excellence leads around the globe to fulfil the vision you and the client have set out.

Job duties and responsibilities

• You will partner with our Client Marketing Management team and broader disciplines to deliver client marketing solutions
• Responsible for identifying the marketing challenges at the heart of the client’s objective
• Articulate that clearly with research and evidence
• Create account growth plan/strategies that address those challenges and creates a path to the outcomes the client needs that ultimately propel both of our organizations forward positively
• Own and lead client relationships that ensure delivery of revenue actuals vs. target
• Responsible for client retention and growth
• Support new business opportunities/pitches with new clients
• Ensure team and internal leadership feedback meets objectives
• Monitor status of client relationship via client feedback to ensure strength of engagements

Requirements

Skills & Experience Required

• Relevant qualifications in business or marketing
• Experience leading a business area or client team
• Experience managing senior clients successfully – including engaging C-suite clients
• Experience of sales responsibility and proposal development
• Consistently hits KPIs
• Agency experience
• Evidence of proposing and delivering high-quality B2B marketing strategy

Benefits

What we offer in return

• Fun! Doing great marketing is important, but so is enjoying your work and hanging out with like-minded people.
• New skills The TMP Academy is our in-house e-learning platform, covering everything B2B marketing from strategy to execution.
• Growth opportunities. Three of our board members – including our CEO – joined us straight from education, as did many other senior staff. The sky’s the limit for good people here.
• Celebrations Every year, we close our doors and whisk everyone away for a company away day and internal awards ceremony.
• Giving back We get VERY into our charity fundraising. The TMP Foundation’s current mission is to fund schooling for a group of girls in Cambodia, who otherwise wouldn’t have received an education.

• Work around your life We love our light & airy offices, but we believe you work better when you want to be here.

Diversity equals increased creativity, which equals better results for all. We’re committed to equality of opportunity for all and applications from all iniduals are encouraged. If you have a disability or additional need that requires accommodation, please don’t hesitate to let us know.

Cover Whale employs data to make our roads safer - and we’re looking for exceptional humans to help us make our vision a reality. Our ambition is to combine our passion for improving safety with leading expertise in data science, along with industry leading practices in AI/ML/FL to not only identify good drivers, but to actually make our drivers and the roads they travel safer. We realize that the commercial trucking industry is the backbone of the American supply chain; here at Cover Whale, our goal is to drive progress in the trucking industry by providing innovative, dynamic insurance solutions that open new horizons of possibilities to drivers, fleet owners, and everyone in between.

Founded in 2019, Cover Whale recently closed a $15.5M seed funding round (the largest InsurTech seed round raised in North America to date) and is scaling rapidly. Cover Whale was built on a foundation of technology, data, and machine learning analytics to transform the commercial auto segment and bring the excitement of consumer insurance tools like Lemonade and Hippo to the commercial auto space. The efficiency driven by Cover Whale's technology platform reduces the need for the traditional resource-consuming underwriting process, allowing it to offer instantaneous quotes from multiple carrier partners.

The Role

The Customer Success team supports the mission of safe roads by delivering an excellent customer experience. In this role you will assist our broker partners with a variety of needs, including product support, billing inquiries, quoting, and policy changes. You will be successful in this role if you are friendly, helpful, and solution-oriented, and have a basic understanding of P&C insurance.

• Respond to customer inquiries queries in a timely and accurate way, via phone, email or chat
• Be knowledgeable about Cover Whale products and technology
• Be an advocate for your customer
• Identify customer needs and help customers use specific features
• Ensure accurate data in our platform and service tools
• Work closely with our Growth teams to ensure successful customer outcomes

Requirements

• Previous P&C insurance experience (highly preferred)
• Previous experience supporting customers in a contact center or help desk environment
• A genuine enjoyment of technology and high level of proficiency with business software (e.g. Excel, Word, etc.)
• Passion for building customer relationships
• Excellent communication skills. You need to be a very competent writer with the ability to explain complex topics in easy to understand and concise language.
• Candidates must be resilient, eager to learn, adaptable, and able to work in a fast-growing environment.
• Must be home based in the United States and not require visa sponsorship
• Spanish fluency is a bonus, but not required

Work from home office requirements

• Designated workspace free from noise and other distractions
• Remote office Internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
• High-speed internet access is at your expense unless otherwise required by law

Benefits

• We need you to start ASAP
• Health/Dental/Vision
• Life/Disability
• Employee Assistance Program
• Unlimited vacation policy
• 401k - Employer Match
• Generous Parental Leave

Cover Whale works to maintain the best possible environment for our employees, where iniduals can learn and grow with the company. We strive to provide a collaborative environment where each person feels encouraged to contribute to their processes, decisions, planning, and culture.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Qualio is on a mission to empower life science teams to launch and scale life-saving products. We’re doing that by building a connected and integrated quality management platform for the entire life science ecosystem. Qualio is trusted by 100s of highly regulated international customers, ranging from the bleeding edge of computational biology and machine learning to household names in mRNA vaccine development. We're growing rapidly, and in 2021 we saw 132% year-on-year revenue growth.

The Qualio team is an all-remote, globally distributed workforce with teammates in over ten countries.

The Customer Support Specialist (CSS) will  ensure that customers receive value from the Qualio platform by addressing their product and technical questions in a timely and effective manner. The CSS will be expected to have a positive attitude and deliver a consistently great experience for our new customers. This person is responsible for engaging with customers (primarily through email and chat) to understand and acknowledge their questions or issues, troubleshoot product or technical issues as needed, and to provide answers or resolutions. Since each customer interaction is an opportunity to understand and improve customer health, the CSS is also expected to help identify risks or opportunities in accounts based on these interactions and to share relevant information with other team members. 

• Research, reproduce and lead complex support cases to resolution with a high sense of urgency and professionalism.
• Maintain excellent relationships with CSM Team, Product Management and Development, ensuring all work is customer focused.
• Apply in-depth troubleshooting and debugging skills to identify the root cause of issues.
• Identify opportunities to improve customer outcomes and experiences through access to training resources, process improvements and/or product enhancements
• Identify risks and opportunities resulting from customer interactions and communicate to other team members as appropriate

• 3 years experience in a customer facing support role
• Quality or Regulatory industry knowledge a plus 
• ​​Ability to define problems, collect data, establish facts and draw valid conclusions.
• Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
• Willingness to pick up new knowledge and general concepts of the technology used in and associated within a regulated environment 
• Work independently and also in a team, with strong troubleshooting and diagnostic skills to find a resolution.

In addition to playing an important role in building Qualio, you'll receive:

• Competitive salary
• Flexible holidays
• Unlimited Time Off
• Professional development stipend
• Working space allowance / home office budget
• Opportunity to make a difference through helping life-saving products to get to market

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a erse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

#LI-CA1 #LI-Remote #Qualio_EMEA1

What do you want to do? 

Are you looking to make an impact in someone’s life, while working in a fast-paced environment?

The Technical Support Rep is responsible for handling incoming calls, emails and chat requests received via direct contact or Tech Support line

Where you´ll work

Tobii Dynavox,  is the world leader in eye tracking and speech generating devices - products that help iniduals with speech and motor impairments live a richer and more independent life. Headquartered in Stockholm Tobii Dynavox covers a global market with offices in USA, Germany, Norway, Japan and China. We give people a voice. We help people with various disabilities with their hands and their eyes, interact and communicate with technology, in completely new and often game changing ways.

Do you want to make a difference in the lives of our users? 

Your days will be filled with: 

• Answering incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
• Providing callers with training and troubleshooting support to address problems or concerns
• Responding to email messages and chat requests and work with customers to resolve issues
• Documenting all calls and interactions including emails and chat requests in the Call Center database
• Arranging for product repairs when necessary
• Updating customer demographic or personal information in the database
• Escalating problems/issues to the Supervisor Technical Support when warranted
• Perform various other tasks as assigned

Are you our next Tobiian?

To be successful in this role and at Tobii you need to be able to possess interpersonal, oral and written communication skills

We are looking for someone who has:

• High School Diploma
• Associate Degree in Information or Computer Science preferred
• 2-3 years technical experience
• Previous Call Center experience a plus
• Bilingual- Spanish Speaking, required
• Proof of covid-19 vaccination required
• Ability to work 10:30am-7pm ( for training for 2 months) 12:30pm-9pm (After Training) 

Please address your questions to Keyaira Germany [email protected] and submit your resume through our website as soon as possible. Don't wait! At Tobii, we move quickly!

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural ersity. Tobii Dynavox does not discriminate against iniduals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled

We are looking for a Remote Customer Service Representative, (REMOTE CSR), will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Remote Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these Remote CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan

Customer Service Representative

Remote

Full time

J207975

JOB SUMMARY

ESSENTIAL RESPONSIBILITIES

• Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
• Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
• Responds to a erse set of customers with an equal level of confidence regardless of the issue at hand.
• Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
• Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
• Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
• Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
• Other duties as assigned or requested.

EDUCATION

Required

• High School Diploma/GED

Substitutions

• None

Preferred

• None

EXPERIENCE

Required

• 1-3 years experience in customer service or call center environment

Preferred

• None

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter
• Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills
• Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression
• Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer
• Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training
• Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes

LANGUAGE REQUIREMENT (Other than English)?

None

Travel Requirement

Position Type

Office-based

Teaches/Trains others regularly

Rarely

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

No

Rarely

Lifting 10 to 25 pound

Rarely

Lifting 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified iniduals based on their status as protected veterans or iniduals with disabilities, and prohibit discrimination against all iniduals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment iniduals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified iniduals based on their status as protected veterans or iniduals with disabilities, and prohibit discrimination against all iniduals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment iniduals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity

Timescale is hiring a remote Director of Customer Success. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Timescale - Simple, scalable SQL for time-series and IoT.

• Mentor and educate customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint.

• Discover and analyse gaps in the customer experience, identify early warning signals, and work with multi-functional teams to address them.

• Act as the voice of the customer - using your insights to help us drive improvements, influence product roadmap, and deploy customer advocacy programs.

• Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.

• Our CSAs come from various backgrounds, including software engineering, customer support, and project management. They also include career changers who are recent graduates of software academies and software Bootcamp programs. While the paths are different, they all share the following:

• Knowledge of current SDLC and the tooling that development organizations use to build applications

• Ability and desire to learn modern DevOps tooling.

• Well-honed organizational and interpersonal skills

• Desire to build long-term relationships and help our customers be successful.

• Willingness to travel. Although this position is a 100% remote role, we expect that there will be some opportunities to travel. travel to customer locations

• Currently reside in the United States, and are you legally authorized to work without sponsorship.

• Fast Company Top 50 Companies for Innovators 2018, 2019, and 2020

• 2019 Best Places to Work Washington Post and Washingtonian

• 2019 Wealthfront Top Career Launch Company

• EY Entrepreneur of the Year 2019

• Diversity & Inclusion Working Groups

• Parental Leave Policy

• Paid Volunteer Time Off (VTO)

• Learn more at www.sonatype.com.

Pathwire, a Sinch company is looking for a Customer Success Manager to focus on increasing install based sales. This inidual will work closely with our Team Lead in efforts to execute business processes, follow best practices, and help meet the needs of our existing customer base. This inidual will evangelize Pathwires' erse product suite, resulting in the adoption, expansion, and renewal of Pathwire's customer base.

• Managing relationships with accounts with MRR of 1k-50k
• Conduct monthly & quarterly account reviews
• Prospect into existing accounts to proactively find new opportunities
• Cross-sell/up-sell the product portfolio
• Renew and negotiate existing account contracts
• Managing a high-velocity sales funnel
• Manage the customer lifecycle journey
• Forecast account growth on a monthly basis

Requirements

• 5+ years selling technology (SaaS preferred)
• Experience managing existing accounts (AE with existing accounts, AM, or CSM w/ quota)
• Proven track record of exceeding quota
• Experience managing high-velocity sales process
• History of career advancement
• History of selling to developers preferred

• Highly technical (relative to the average salesperson)
• Able to navigate complex organizational structures
• Experience utilizing Excel/Google Sheets
• High-velocity sales experience
• Polished
• Strong communication skills
• Salesforce or other CRM experience
• High energy
• Goal oriented
• Ability to learn something new

(*Colorado Only*) Annual on target earnings of $94,000 (65,800 base salary + $28,200 commission) + benefits.

Benefits

• KEEPING YOU HEALTHY: Pathwire offers 100% employer paid comprehensive medical, dental, and vision plans (US). We offer a variety of supplemental plans to meet your inidual needs and provide access to telehealth for all participants.
• KEEPING YOU BALANCED: Pathwire provides free virtual counseling resources through our Employee Assistance Programs. Your mental health is as important as your physical health.
• FINANCIAL SECURITY: We offer an employer match for 401k participants to help you plan for the future (US).
• TAKE A BREAK: We believe performance at work requires balance at home. This is why we provide 5+ weeks of time-off to all employees.
• FAMILY PLANNING: We know that families can be built in a variety of ways and this is why Pathwire offers paid parental leave and family planning support.
• WORK WHERE YOU ARE: It’s not where you work that matters. This is why we provide flexible remote work offerings for most of our roles

Pathwire, embraces ersity and equal opportunity in all aspects of our business. We are committed to building a company that empowers iniduals from a erse set of backgrounds and values ersity of thought as a beacon for performance. The more inclusive we are, the better our work will be.

Fast Four is rapidly growing and hiring new talents to join our US Sales team!

Recently joining our efforts with the Zone & Co team, we are on a mission to continue creating ground-breaking cloud software for finance teams.

With offices in The Netherlands, Belgium, the Czech Republic, the United States, and Australia, we help companies worldwide with technology solutions for bottlenecks of growth. Fast Four's consultancy services and native NetSuite applications (SuiteApps) provide finance teams with better insights, smoother business processes, and less manual labor.

More about us:

Together with Zone & Co, We currently have 200+ staff working across 5 time zones between EMEA, The U.S. and AsiaPac. Our SuiteApps are used globally, with customers in all of NetSuite’s key regions including: USA, Benelux, UK, Nordics, Spain, Czech Republic, Australia and New Zealand.

Starting our life as an implementation partner means that we come from a unique position of understanding NetSuite in the real world. Our apps have been developed over almost 10 years, with customers and are based on real customer requirements. So, they work, and have been strategically developed natively in NetSuite to ensure customers can enhance their investment in the core ERP solution without the need to introduce a complex third party interface and database.

More about this role:

As our customer success specialist (SuiteApps) your goal is to make sure our customers can use our applications successfully. You start supporting them right after their implementation project is finished and you keep a finger on the pulse to make sure they have what they need to use our applications in the optimal way. You ensure that they are using the benefits we provide them to grow their business.

You do this by executing several different strategies. This can range from personal contact and check-in conversation to setting up public sessions (webinars), creating relevant product material and working on internal processes to make sure all departments are collaborating in the optimal way.

More about the main activities:

• Partner with our customers to develop strategies to ensure the best use of our apps and help them achieve maximum value from our services.
• Assist in developing an expansion sales strategy for our SuiteApps, together with the Customers success manager.
• Driving upsell opportunities with strategic outbound activities targeting our existing customers.
• Monitor customer health and risk. Develop and execute success plans when required, working with our support, product and development team, where needed.
• Work on an ongoing communication strategy for our existing customers, including the development and execution of an ongoing learning and development program.
• Ensuring all communication is stored in the CRM (NetSuite).
• Of course, there will be several ways in which you will be supported with these tasks, including NetSuite training, knowledge bases, and internal training sessions.

Requirements

• You have a University degree or equivalent
• 2-3 years’ experience in customer success, client management, project management or similar role.
• Experience with setting up marketing/communication strategies for a globally operating business would be a plus.
• You have a commercial mind-set.
• You have a positive attitude. Our customers undergo large and complex change projects that can be stressful. You patiently listen to them and address their needs.
• You always find ways to make your life easier. By improving the way you do things or automating repetitive tasks.
• NetSuite or ERP project experience is a huge plus.

Benefits

Benefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it.

Location:  US Locations Only; 100% Remote; Part-Time

Job Description:

Our wholesale B2B gift packaging company has an excellent low-stress part-time opportunity to join our team as a work from home eCommerce Customer Service Representative.

Company Overview:

Box and Wrap, LLC is a wholesale distributor of gift packaging to the retail, candy, gourmet, wine, & cosmetic markets. We are a small woman-owned company. Our product line consists of many styles of boxes and bags that can be customized with store logos or artwork, as well as stock merchandise. We direct ship from our manufacturers.

General Responsibilities:

• Order processing: Use our Magento eCommerce software to manage the approval, release, and follow-up of orders sent to our manufacturers; and ensure that all orders are processed, completed, shipped, or canceled. Additional duties would include processing UPS & FedEx shipping labels, managing returns, and credits, researching order inquiries, entering tracking data, and generating reports.
• Use our Zendesk ticketing system and occasional phone communication to handle customer inquiries and order issues in conjunction with our Magento eCommerce Software.
• Serve as a liaison between the customer and our manufacturers to resolve order and shipping problems that arise.
• Use Adobe Illustrator to send Artwork approvals to customers for their for logo printed orders.
• Serve as the direct contact for the client’s print order, and to ensure the client is kept informed of all matters regarding their orders.
• Serve as the primary liaison and coordinate with our manufacturers’ print production department to ensure timely production requirements are met for our client’s orders.

We seek an inidual who can multi-task between all duties, self-learn, diagnose areas of inefficiency, and implement more efficient procedures when warranted with little supervision. An ideal candidate is an inidual with a great attitude, excellent phone, writing, and people skills, and an excellent ability to learn and use new software and adapt to rapid changes in job procedures and tasks with ease.

Job Type: Part-Time

Rate: $12/Hour

Hours:

• Peak Fall, Christmas, & Valentine Season: Approx. 35 hours/week
• Spring & Summer Time hours: may be reduced to 20-25 hours/week.
• Work hours are between 9 am-5 pm Monday-Friday ET

Location: Remote Work From Home in the U.S. – We are located in Atlanta, GA, U.S.

Insurance: We currently do not offer Health Insurance.

Specific Duties:

• Processes orders by editing for price, item corrections, and additions.
• Send Purchase Orders to our manufacturers.
• Send Artwork Approvals to our custom print customers.
• Send Custom Print Purchase orders to our manufacturers.
• Update SKUs in the Magento system for corrections or stock status.
• Generate shipping labels in UPS & FedEx online.
• Manage product returns from customers and issue credits for refunds.
• Work with our outsourced team in India that handles daily tasks, such as tracking uploads and updating orders with manufacturer’s comments from email to our Magento system.
• Generate weekly, and monthly Order Status Reports for management review.
• Find and improve inefficient tasks and procedures on a continual basis.

Qualifications:

• 2+ Years Experience with Order Management Systems/Software
• 2+ Years of Experience with Processing Orders
• Some Experience with Logo Printing or Promotional Product Industry is preferred but not required. (ASI, PPAI, SAGE)
• Some Experience with Adobe Illustrator
• Knowledge of M.S. Office, MS Word, and M.S. Excel
• Excellent written and verbal communication skills
• Ability to self learn and refer to training manuals and videos for procedures (our team is very helpful with training too!)
• Cooperative, pleasant with others, displaying a good-natured attitude
• Creative and Innovative, presenting thoughtful and unique ideas
• Exhibits professionalism
• Ability to work under pressure with ease and grace
• Ability to handle difficult situations with customers
• Quick learner, ability to adapt to changing job duties and procedures
• Proactive self-starter with the ability to work independently, and within a team
• Decision Maker
• Requires little supervision
• Detail-oriented and organized

Position Purpose

• Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
• Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
• Assist members and/or providers regarding website registration and navigation
• May coordinate member transportation and make referrals to other departments as appropriate
• Maintain performance and quality standards based on established call center metrics including turn-around times
• Talks with customers by phone on past accounts and makes appropriate payment arrangements.
• Responsible for managing inidual accounts.
• Verifies customer information to maintain account information up to date.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

Qualifications:

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily.

The job of the Technical Support Specialist is to help the users of our tools to reach their highest potential by educating them about our products, industry standards, and best practices. To be successful, you must be an excellent communicator, a creative thinker, a master of organization, and a passionate learner. Most importantly, you need to love helping people!

Responsibilities

• Escalate Help Desk tickets to applicable Service and Product Team members
• Collaborate with our Training and Documentation Specialist to improve our database of help documentation and videos
• Support: Answer tickets that come in from clients through Zendesk, escalating when you do not have the tools or knowledge necessary to answer the ticket. In the event of busy periods, tickets can be escalated, but an internal note should be provided noting the busy period.
• You may also be asked to assist with projects within the Services Team. These projects will typically be smaller in scope and shorter in timeline and draw from the same skill set.

• # Solved Tickets
• % Positive Ticket Satisfaction
• Time to first response
• Touches per ticket
• Total resolution time

Requirements

Education & Required Skills

• 2+ years in a technical help desk role
• SaaS software support experience preferred
• Zendesk experience preferred
• Experience with learning software a plus
• Team player: automatically lending a hand when a co-worker is in need and asking for help when appropriate
• Excellent organizational & time management skills
• Active learner who will hold him/herself accountable for his/her own job performance
• Naturally positive and open-minded; able to view the world from more than one perspective
• Creative thinker
• Flawless written and verbal communication skills in English

• Occasional irregular work hours
• Dexterity of hands and fingers to operate a computer keyboard, mouse, etc.
• Extended time viewing a computer monitor
• Sitting or standing for extended periods of time

Benefits

Insurance

• Medical - 100% of employee premiums covered for some employee only plans
• Dental - 100% of employee premiums covered
• Vision - 100% of employee premiums covered

401(k) with matching

Education - $3,500 per year in educational funds (“Boost Budget”)

About Intellum: Intellum is an Atlanta-based SaaS company focused on corporate learning. We are the software engineers, developers and tech industry professionals who are helping our clients become more data savvy, applying machine learning techniques to significantly improve learning personalization, and developing monetization strategies that drive revenue with external audiences. We strive to live up to our company values of Simplicity, Honesty and Innovation every day and have been ranked as one of the Best Places to Work three years in a row by the Atlanta Business Chronicle. Our clients include organizations such as Cricket Wireless, Facebook, Google, Habitat for Humanity, and Randstad.

At Prezly, one of our core company values is “Customer Love”, and as a bootstrapped company, we take that very seriously. Though it may sound weird in some VC-funded tech companies, at Prezly, it’s our customers that pay our wages – and if the fit is right, maybe yours too.

In the past year, we’ve made a big transition within the company. Where we used to be highly focused on the enterprise customer segment, we have now moved more downmarket. We changed our pricing structure so people could start using Prezly for less, and implemented a free trial to let our tool speak for itself rather than forcing each new prospect to arrange a demo. Today, all of our leads enter through our free trial.

This led to a shift in how we work internally. Our three-person-strong CS team soon found responsibilities outside of CS, and split their focus between inbound sales, support and product marketing. The move is already showing its benefits, but of course, it’s left a gap when it comes to following up with new customers and key accounts. So now, we’re looking for someone who can come in and really own that piece of the puzzle.

• Near-native English
• 3+ years of experience in a customer success manager or account management role
• Comfortable with handling a large number of customers, you’ll start as the only person solely responsible for handling CS tasks. You’ll work closely with sales and we have an awesome support team that can help out with customer questions, but we need someone that can get stuff done :-)
• Experience with CS-specific tools (we use Vitally, but experience with other related tools like Totango, Gainsight or Churnzero counts as well)
• Proven track record in setting up onboarding experiences through automation and manual tasks
• You need to be comfortable talking with customers (and the rest of the Prezly team) via phone calls, Zoom sessions and email
• A good, reliable internet connection is a must since this role is fully remote

• Coordinate the work in CS: collaborate with support, sales and product marketing.
• Report on KPIs related to customer health and satisfaction.
• Be responsible for improving the health of newly converted customers
• Proactively engage and grow our key accounts
• Identify upsell opportunities and collaborate with our Head of Sales to increase our retention rate
• Onboard and train new clients
• Make sure customers' app usage is healthy and follow up with potential churners
• Redefine, strategize and continually improve product adoption across all customer segments

• Competitive salary
• Great tools: What would Batman be without his utility belt? He’d still be badass. But you get the point. At Prezly, you get to choose your own gear.
• Flexible hours: There’s a life outside of work. That’s why our distributed team works from where they want when they want. And they get tons of work done
• Unlimited vacation time: We evaluate on value, not on time spent behind desks. Employees can take as many holidays as they need. This way they bring their A-game to the job
• Visits to Leuven: A few times per year the entire team gets together in the office in Leuven, the world's beer capital. We’ll fly you in so you can have fun with the team

As a 1099 contractor, you write your own schedule (set your own hours)! Take control of your work by leaving the 9 to 5 & join the gig economy!

You'll be providing customer service. At Omni we have many contracts you can choose from.

STRONG french bilingual skills required

**Who are we and who are we looking for?

New Dealigence is a people-first company. We gather teams to implement our own and client projects in e-commerce, digital, IT, and fintech. We focus on people who create effective products together.

We are new challenges and opportunities to learn and perform interesting tasks for those who come to work with us. We do not have a routine but a constant movement. Everyone takes their place in the team. Everyone is free to make their own decisions, take risks, and take responsibility for the result.

For a new international NFT project, we are looking for a Discord Community Manager with a passion for blockchain and web3.

**Why you will like working with us:

• Become a part of a new project and team of highly motivated and passionate people. Our mission is to create a high-quality and expensive digital product, with further improvement and release of new products;
• The opportunity to work in one of the fastest moving industries;
• Fully remote and flexible working hours.

**What do we expect from you?

• 2+ years experience in DeFi, blockchain, and cryptocurrency;
• Experience in Community Management, Telegram, Twitter, Discord;
• Strong time management and readily available;
• Resourceful and proactive;
• You are fascinated by blockchain technology and decentralized finance;
• Ability to work under pressure in a fast-paced environment and industry;
• Command of spoken/written English is essential; other languages are an advantage.

**What are you going to do?

• Build the process from scratch;
• Create and launch entertaining, engaging campaigns for client communities on a daily/ weekly basis;
• Manage our Telegram/ Discord Channels (including announcements);
• Manage and clear spam, be responsive and help other community members with their questions;
• Manage members’ experience and day-to-day communication.

If you are interested in our offer, write to [email protected] or https://t.me/ann\_aga

CPC Processor I Customer Support

Job Locations: US-Remote

Requisition ID: 2022-26213

# of Openings: 1

Category: Customer Service

Overview

To insure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.

We are looking to fill a remote, work from home position.

• Full-Time: Monday-Friday 8:30-5:00 PM EST.
• Comfortable working in a high-volume production environment.
• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
• Documenting information in multiple platforms using two computer monitors.
• Proficient in Microsoft office (including Word and Excel)

We offer:

Comprehensive virtual training program followed by job shadowing with an assigned mentor

Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)

Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
  • Answering release of information related telephone calls and inquiries accurately and timely.
  • Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
  • Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
  • Follow all department and/or site specific processes and procedures accordingly.
  • Meet and maintain the department’s productivity and quality assurance expectations.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintains a high level of professionalism and good rapport with co-workers and members of management
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures
• Attends mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and reports to work as scheduled.
• Performs other duties as assigned.

Qualifications

Consideration for the role of CPC Processor I – Customer Support requires the following:

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
• Friendly, professional manner of communication. Good customer service skills.
• Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
• Ability to stay organized while working quickly. Strong attention to detail is also required.
• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.

*Except for states where legally prohibited to enforce mandates.

Title: Customer Engagement Manager

Location: Work from Anywhere

Classifications: Remote Full-Time

IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

We are headquartered in Philadelphia, PA, with offices in Ambler, PA; Somerset, NJ, Raleigh, NC, and Pune, India.

This customer-facing role serves as the main driver of the communication between large enterprise customer accounts and IntegriChain. Reporting to the Senior Manager, Customer Engagement Operations, this inidual will be responsible for business analysis, relationship management, and project/program management for our customers in adherence with our service-level agreements (SLAs), and will support multiple customers/implementations simultaneously. The Customer Engagement Manager will manage a portfolio of customers that have made a significant investment in IntegriChain’s products and services, and could have highly customized and complicated deliverables.

The position requires crisp account management and program management skills: managing expectations, making and meeting commitments, developing and driving internal adherence to project plans for customer deliverables, always delivering work of utmost quality on time, and communicating effectively, both internally and externally, throughout all investigations and projects.

The ideal candidate has a desire to establish an immediate rapport with our customers, help them solve business problems with our tools, and earn their trust with timely responses and excellent partnership. The right type of personality in this role is that of a people-person with a natural desire to succeed and drive portfolio growth, ensuring that customers heavily invested in our Data Products offerings see the value of their partnership with IntegriChain. The role requires the ability to lead internal project teams and provide training and mentorship to team members.

It’s a thrilling time to join the Customer Engagement team. The practice represents IntegriChain’s obsession with continuous improvement and our passion for delighting customers. This team owns reacting to customer needs most certainly, but also leads driving usage and adoption, training customers on how to get the most of tools, and onboarding them onto IntegriChain’s solutions. The team also is going deeper into establishing what are each customers’ key performance indicators (KPIs) that allow IntegriChain to demonstrate value. A new, formalized Customer Satisfaction Survey program lives with this team, and with it, we’ll track our progress by surveying customers regularly and formally, and using their feedback to strengthen our account service plans and our products.

Job Description:

Collaborate with Customer Success Analysts to provide front-line support to customers, including ownership of escalated customer data questions and issues

Provide pharmaceutical Trade and Channel subject matter expertise to internal teams and external customers, including guidance/training on common industry pain points and insight paths within the IntegriChain channel solutions

Coordinate, prepare, and lead regular customer business reviews for enterprise-sized accounts

Ensure customer satisfaction scores remain at or above the company defined standard for assigned accounts, with demonstrated improvement to NPS score year over year

Develop and implement an action plan to address any areas in need of improvement

Enhance ongoing data processing and deliver efficiencies through critical analysis of data architecture and usage via applied continuous improvement

Drive process flow analysis and process redesign when applicable

Build customer relationships with C Level executives and stakeholders

Understand each assigned customer’s business needs and pain points, act as our advocate to explain the value IntegriChain services provide, and drive usage of the products to which the customer subscribes across separate teams within our customers

Manage the timelines, change requests, and status reports of projects for all customer levels

Proactively communicate and escalate customer churn concerns, and lead development of action plans to address concerns

Develop, document, train and update processes as they relate to the customer

Collaborate with subject matter experts, developers and QA teams to manage delivery of newly defined analytics and reports from start to finish

Elicit requirements and produce/document a detailed project plan to match customer requirements and acceptance criteria for custom deliverables and enhancements

Participate in training, documentation and delivery efforts in concert with other project team members

Define, document, and gain customer approval for new and enhanced report requirements to provide analytical, reporting and data mart structures that enhance data visualization

Train internal Operations and Sales staff on new offerings and feature enhancements

Perform necessary analysis and suggest and/or develop data models and corresponding metadata definitions for the enterprise environment and all associated data marts

Evaluate and recommend new technologies or process change that will enhance the current environment or provide greater business advantage

Drive customer awareness of and solicit feedback for IntegriChain initiatives affecting product design and usage, acting as the customer’s voice in Product roadmap planning, feature design, and decision making

Provide guidance and training to team members acting as secondary support on your accounts

Propose process improvements that eliminate toil within the department

Qualifications:

3+ years experience working with Pharmaceutical Channel & Trade data

Strong knowledge of Channel EDI 852 data and Distribution Service Agreements

Knowledge of EDI 867 detailed sales reporting and chargebacks is a bonus

3+ years in a customer-facing role, preferably in a customer engagement or success capacity

Demonstrated success in developing relationships with colleagues and customers

Experience providing customer demos, trainings, and fielding questions on-the-fly

Experience developing and communicating technical specifications documentation

Experience developing project plans, eliciting customer requirements, and managing the progress of multiple cross-functional initiatives at the same time

Demonstrated ability to collaborate and communicate at all levels to get critical work done

Technical Proficiencies:

One or more BI platform(s) such as Spotfire, Cognos, Business Objects, etc.

Querying tables using SQL

Microsoft Windows and Microsoft Applications including Excel

Strong analytical, problem solving, organizational, and administrative skills

Experience providing coaching and feedback to team members

Excellent problem solving and troubleshooting skills to perform root cause analysis

Ability to work independently, as well as a team member, in a dynamic, fast-paced, and deadline-oriented environment

Excellent verbal and written communication skills

A self-starter mentality, passionate about ensuring a positive customer experience

Shopify is hiring a remote Bilingual Customer Service Specialist - Fluent in Swedish. This is a full-time position that can be done remotely anywhere in Ireland.

Shopify - Best eCommerce platform made for you.

Within the context of Environmental, Social, and Corporate Governance (ESG) - a companies collective conscientiousness for social and environmental factors and employee retention challenges, the Trafi for Business solution enables corporate organisations to take control of their mobility footprint while offering their employees a seamless and hassle-free user experience across a wide range of mobility services.

Trafi For Business mobility solution comprises 2 main components:

1. The Mobility App - a mobile app enabling employees to consume integrated mobility services through a seamless user experience
2. The Mobility Management Portal - a desktop portal enabling employers to allocate and manage employee mobility budgets, track usage and gain insights

We are looking for passionate and experienced Customer Success Specialist, who will help us to maintain and improve customer relationship & ensure their satisfaction.

Responsibilities:

• Become an expert of Trafi For Business products
• Be able to represent Trafi and establish relationship with customers
• Contribute to sales process by bringing product expertise
• Ensure smooth customer onboarding process and guide customers through the entire customer journey and trainings
• Foresee and clarify customer needs and feature requests by understanding your customer’s use case
• Work closely with engineering teams, product managers, customer support and legal by providing guidance on customer needs and feedback
• Ensure revenue collection process / invoicing process in collaboration with accounting
• Promote Trafi For Business adoption and usage by maximizing product value realization
• Provide coordination and consultations needed when introducing new features for customers
• Facilitate the process of customer satisfaction, testimonials collection

Requirements

• Experience in customer success or related roles
• Stakeholder management expertise
• Experience in working with SaaS products
• You don’t shy away from Sales
• Fluent German and English
• Fluent French would be an advantage
• Experience in mobility industry is a plus

Also there are some soft skills that we value. We would like you to:

• Be curious to dig deep into any given topic to understand it fully
• Be open to give and receive constructive feedback
• Embrace the change for the sake of improvement and company growth
• Feel accountable for responsibilities and take full ownership
• Be keen to solve actual problems and to make a real impact

Benefits

• The salary range for this position is to be determined according to experience
• Stock options package - we believe that every employee should be a company owner
• Budget to enhance your remote work experience, e.g. to buy some furniture
• Budget for your learning and development
• Yearly bonus depending on annual company results
• Access to Mindletic - emotional health support
• Trafi is a remote-first company. However, we have offices in Vilnius, Berlin, Paris, and London where you are most welcome (subject to lockdowns of course)