KeyCDN is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in Europe or the United States.

KeyCDN - Content delivery made easy.

Title: Customer Support Specialist, 2nd Shift (4pm – 1am ET)

Location: Remote – US

Job Description:

About the team & opportunity

What’s so great about working on Calendly’s Customer Experience team?

We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day.

Why do we need you? Well, we are looking for a Customer Support Specialist who has a curiosity for technology, critical problem-solving skills, and a desire to enable customers! You will report to a Manager of Customer Service being on the front lines of customer support issues during our second shift hours.

A day in the life of a Customer Support Specialist at Calendly

You will resolve tickets via Live Chat, Phone or Email promptly in a fast-paced environment and effectively maintain expert-level product knowledge. You will have the opportunity to participate in Calendly support initiatives and you will be measured by personal and team goals & metrics. Many customers have experienced the value of Calendly firsthand, and our team makes a huge impact on that experience. In order to stay at the top of industry customer service standards, we need to continually grow our team.

On a typical day, you will be working on:

• Be the first point of contact for our users when they need help or have questions, providing solutions and creating the very best Calendly support experience
• Help our customers schedule more meetings
• Take a consultative approach to problem-solving
• Maintain fantastic written communication skills
• Be a Calendly product, use-case, and scheduling industry expert
• Patiently empathize with customers with every interaction
• Attend ticket audits and receive active feedback on a regular basis
• Document & advance customer and internal issues appropriately
• Go above and beyond to serve our customers and your team (be a self-starter)
• Use your technical savviness and resourcefulness to assist customers relatively autonomously
• Take ownership over the customer experience you provide

What do we need from you?

• • 1+ years of experience in software (SaaS) customer support
  • Technical software troubleshooting skill and experience
  • Live Chat or Phone customer support experience a plus
  • Someone who thrives in a challenging, fast-paced environment and enjoys helping people
  • A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company
  • Drive and ability to thrive in a metrics-focused role and team environment
  • Phenomenal written and verbal communication skills
  • Outstanding time management skills
  • Someone who works collaboratively with a passionate, customer-centric team
  • Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

Our ideal candidate will thrive in a fast-paced, high-volume, email, phone, and live chat-based customer support environment. This role will require product expertise, exemplary time management skills, critical thinking about problem-solving, and effective communication throughout the customer experience. Due to the hours of coverage, it is imperative that the person in this role exercise good, professional judgment and be able to thrive in a relatively self-sufficient context. We’re looking for self-starters who are curious and intrinsically motivated to make an impact.

What’s in it for you?

Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey.

If you are an inidual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected] .

Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Hawaii, California, Montana, North Dakota, South Dakota, Nebraska, Iowa, and West Virginia, you will not be eligible for employment. Note that all inidual roles will specify location eligibility.

All candidates can find our Candidate Privacy Statement here

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

The ranges listed below are the expected annual base salary for this role, subject to change.

Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.

Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Quarterly Corporate Bonus program (or Sales incentive), equity awards, and competitive benefits.

Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:

• Tier 1: San Francisco, CA, San Jose, CA, New York City, NY
• Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.
• Tier 3: All other locations not in Tier 1 or Tier 2

Tier 1 Hourly

$19.62—$26.55 USD

Tier 2 Hourly

$19.62—$26.55 USD

Tier 3 Hourly

$19.62—$26.55 USD

Superside is hiring a remote Customer Success Team Leader. This is a contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Superside - Hassle-free design for enterprise teams.

Title: Customer Advocate (New Business Sales)

Location: United States (Remote)

Type: Full-time

Workplace: remote

Category: Customer Advocacy

Job Description:

About LogicManager:

LogicManager leads the Risk Management Software industry, with outstanding feedback from our customers on G2. From navigating the See-Through Economy to championing Environmental, Social, and Governance (ESG) practices, our software empowers global organizations to uphold their reputations and protect stakeholders.

LogicManager is a dynamic remote tech firm that cultivates an environment supporting internal growth and development. We take pride in being designated as a Great Place to Work®, a testament to our commitment to creating an exceptional workplace. As a remote work environment, we prioritize work-life balance, transparency, and collaboration. Our innovative approach to customer satisfaction, recognized as a competitive advantage in our customer-centric Go-To-Market (GTM) strategy, sets us apart.

About This Opportunity:

We are seeking an experienced, high-energy, outcome-driven professional to join our team as a Customer Advocate (New Business Sales). We are passionate and committed to treating our sales prospects with respect, trust, integrity, and kindness to help our prospective customers solve their challenges rather than selling. Our inbound marketing-driven customer acquisition approach is a highly collaborative, business value-driven proven process that is committed to customer enablement. Our high-tech and innovative guided sales platform provides intuitive and structured support for curious, critical-thinking, and ethical professionals motivated by successful outcomes. This is a fantastic opportunity for a proactive inidual who enjoys solving for the customer.

What is Customer Advocacy?

The Customer Advocate’s role is responsible for the full new customer acquisition lifecycle working to clarify customer needs and priorities and demonstrate how our software solutions are a match for those needs.

What You’ll Do:

• • Customer Engagement: Engage 1:1 with potential customers, understanding their challenges and aligning them with our solution packages during initial and subsequent conversations.
  • Journey Guidance: Guide prospects through the customer journey, highlighting how LogicManager can address their risks and realize their objectives.
  • Lead Management: Manage a pipeline of inbound leads, initiating and nurturing relationships with prospective customers.
  • Product Demo: Demo LogicManager’s software to leads generated through inbound marketing.
  • Professional Development: Achieve qualifications in our leading solution areas, including Enterprise Risk Management, Security & Privacy, and more.
  • Team Collaboration: Work closely with marketing and tech teams to refine existing solutions or launch new products.
  • Value Contribution: Offer your insights, strategies, and vision to reinforce our company’s values, culture, and future aspirations.
  • Professional Advancement: Elevate your career by actively engaging and contributing to our vibrant company community.

About You and What Skills You’ll Need:

• • Experience: 2+ years in customer success or sales role at a B2B SaaS company
  • Philosophy: Prioritizes customer experience over transactional sales
  • Communication: Exceptional communication capabilities
  • Analysis: Proficient analytical and problem-solving abilities
  • Comprehension: Advanced reading comprehension and critical reasoning
  • Accountable: Embraces a positive outlook with a high degree of accountability
  • Goal-Oriented: Clear focus on objectives, maintaining regular activity tracking to achieve them.
  • Work Eligibility: Authorized to work in the US (sponsorship not available).

What Sets LogicManager Apart?

– Award-Winning Community: Our commitment to a vibrant, collaborative, and mission-driven culture has earned us the certification of a Great Place to Work® each year since 2016. As LogicManager flourishes, we’re dedicated to nurturing its inherent culture. We aim to attract those who feel the same way about building a community rooted in mutual trust, respect, integrity, kindness, and fairness.

– Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, benefits, paid vacation, and more. We also celebrate our successes with frequent company-sponsored activities and events.

– Remote Flexibility: We believe in the quality of work over its location, fully supporting and offering a remote work experience to our team.

– Global Presence: We serve our growing base of customers throughout North America (AMER), Europe, the Middle East and Africa (EMEA), and Asia Pacific (APAC).

Please note: You must be authorized to work in the US, as we currently cannot provide sponsorship.

LogicManager is committed to being an equal opportunity employer. We celebrate and support ersity, and work every day to create an inclusive work environment that represents the world that we live in.

By submitting your application, you agree that LogicManager may collect your personal data for recruiting and related purposes.

LogicManager’s Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over LogicManager’s use of your personal information.

Webflow is hiring a remote Technical Support Associate, EMEA. This is a full-time position that can be done remotely anywhere in Ireland or the United Kingdom.

Webflow - Responsive web design tool, CMS, and hosting platform.

Title: Customer Support Associate (Remote)

Location: Remote, United States

Job Description:

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. This remote role reports to a Customer Support Team Lead.

Your first two weeks at Squarespace will include mandatory virtual training from July 29 to August 9 taking place in Central Time. To apply, you must currently live within: Arizona, Iowa, Kansas, Missouri, New Mexico, Tennessee, or Utah.

You’ll Get To.

• • Respond to customer-submitted live chats and email in a timely manner

• • Queue-based, typing work will account for approximately 90% of the role

• • Live Chat is our primary channel of support in this role

• • Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries

• • Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat

• • Stay up to date on new product features and improvements

• • Identify isolated customer experiences and escalate important issues

Who We’re Looking For

• • Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us

• • 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)

• • Expertise with written communication and the ability to spot spelling and grammar errors

• • Proficiency with decoding conversations, identifying the cause, and aligning on end goals

• • Capability of prioritizing competing requests

• • Familiarity with the Squarespace platform

• • Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

• • Currently live within: Arizona, Iowa, Kansas, Missouri, New Mexico, Tennessee, Utah

Benefits & Perks

• • A choice between medical plans with an option for 100% covered premiums

• • Health Savings Account with Squarespace funding

• • Fertility and adoption benefits

• • Supplemental Insurance plans

• • Headspace mindfulness app subscription

• • Retirement benefits with employer match

• • Flexible paid time off

• • Up to 20 weeks of paid family leave

• • Equity plan for all employees

• • $100 per month remote Stipend

• • Access to supplemental insurance plans for additional coverage

• • Education reimbursement

• • Employee donation match to community organizations

• • 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $17.55 USD per hour

The hourly rate for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the ersity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-BW1

Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.

Title: Customer Support Specialist (Part time)

Location: United States (Remote)

Job Description:

Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry, previously controlled by legacy credit agencies, with a better product and intense customer focus. We handle hundreds of thousands of income and employment verifications every month, and continue to grow our market share in the mortgage lending and tenant screening markets.

As a Customer Support Specialist at Truework, you will play a key role in helping us deliver our product to our customers daily. Our operations team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.

We are looking for a motivated and independent thinker with strong experience in high-volume call centers. We value tenacious curiosity and the ambition to deliver diamond-level service without exception.

Responsibilities

• • Independently resolve high volumes of inbound tickets via phone, email, and chat, aiming to solve 25-40 daily tickets while meeting SLAs.

• • Troubleshoot complex technical issues, providing clear solutions to customers.

• • Engage in proactive customer outreach initiatives to minimize recurring issues.

• • Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards.

• • Communicate effectively with internal teams and customers, ensuring all necessary information is gathered to support Truework platform users.

• • Escalate ambiguous issues to the appropriate teams for resolution.

• • Continuously improve the income and employment verification process by understanding its nuances and identifying potential bottlenecks.

The work schedule for this role is flexible, up to 25 hours per week, with shifts assigned Monday through Friday between 5:00 AM to 5:00 PM Pacific Standard Time.

Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet connection is required.

You may be a fit for this role if you

• • Have a minimum 2 years of experience providing technical support in a high-volume call center or similar environment

• • Are dedicated to delivering a world-class customer experience

• • Hold yourself to the highest standards when it comes to organization and efficiency

• • Thrive in a fast-paced, collaborative environment

• • Are resilient and known for remaining calm in high-pressure situations

• • Have excellent verbal and written communication

• • Are highly disciplined and can juggle multiple moving pieces and details at once

• • Have a proven track record of excellence

• • Are adaptable and motivated with a strong work ethic

• • Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions.

Would be nice to have

• • A Bachelor’s degree in a related field

• • Enjoy following a process and are motivated to point out areas for continuous improvement

Compensation

Our cash compensation for this role is targeted at $16 – $21 per hour. Final offer amounts are determined by multiple factors including candidate expertise.

Bring Your TRUE Self to Work.

One of our 4 values at Truework is Valuing Diverse Perspectives, and we are on a mission to create a company that is the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work.

Truework is proud to be an Affirmative Action, Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Truework considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Truework is also committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

1Password is hiring a remote Senior Manager, Customer Success & Onboarding. This is a full-time position that can be done remotely anywhere in the United Kingdom.

1Password - The world's most-loved password manager.

Title: Customer Care Advocate

(Tuesday – Saturday – 10:00a-6:30p CST)

Location: Remote US

Job Description:

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care.Join Us Now!

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities:

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools – especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor’s Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

What’s In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!

FLSA Status: Non-Exempt

#LI-WB-1

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

$38,300—$47,800 USD

As a part of our core values, we ensure a erse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified iniduals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]

About iRhythm Technologies

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

Title: Manager, Customer Support

Location: Remote

Job Description:

7shifts is an all-in-one team management software platform designed for the restaurant industry. Were used by 1 in 10 restaurant workers and over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.

As the Manager, Customer Support at 7shifts you will lead team performance, provide coaching, and ensure exceptional customer experiences. Reporting to the Director, Service Delivery you will be pivotal in advocating for resources, leading projects, and refining our service delivery approach. Your collaborative and strategic efforts with internal stakeholders will focus on improving processes, implementing cross-training initiatives, and enhancing playbooks to boost efficiency and foster high performance.

Were building an inclusive work environment that is representative of the erse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.

What youll do:

• Actively manage team performance by setting clear KPIs and fostering a high-performance culture to ensure exceptional service delivery
• Provide coaching and development to team leads and inidual contributors, ensuring they have the necessary skills to provide exceptional service to customers
• Represent the Service Delivery Support team both internally within the Service Experience department and cross-functionally, advocating for resources and support needed for team success
• Take ownership of high-priority projects aimed at advancing the Service Experience department and improving overall service delivery
• Provide strategic thought leadership to contribute to the development of the Service Experience strategy
• Enhance the Service Delivery model to meet evolving business needs through initiatives such as cross-training and channel optimization
• Lead departmental and cross-functional projects focused on process improvement and playbook enhancements, collaborating with various teams to drive efficiency and improve customer service

What you bring:

• Proven experience managing customer support teams in SaaS, adept at utilizing various models to ensure exceptional customer experiences
• Demonstrated ability to lead large teams and mentor leaders, with a track record of cultivating high-performance teams through effective leadership
• Proficient in navigating ambiguity and making well-considered decisions, willing to take calculated risks and explore innovative approaches to service delivery
• Possess a comprehensive understanding of business strategy and adeptness in aligning team goals with organizational objectives, demonstrating confidence in leading teams through periods of change
• Track record of project ownership from ideation to implementation, effectively balancing strategic initiatives with day-to-day team management responsibilities
• Collaborative by nature, with strong interpersonal skills, fostering curiosity-driven conversations focused on driving outcomes for both teams and the business

Itd be even cooler if you had:

• Proficient in operational requirements for US & CAD payroll products
• Skilled in building and scaling teams, with insights into necessary technologies for success
• Previous experience in the restaurant or restaurant tech industry

• Opportunity: Its an exciting time to work at 7shiftsour product is evolving and our team is scaling quickly. Scale like this offers many unique learning opportunities in a short period of time, accelerating the professional growth of our team members
• Challenge: Were tackling real problems for restaurant owners and were just getting started. Working at 7shifts means playing a key role in solving those problems and elevating an entire industry
• Culture: Theres a reason were one of the best workplaces in North America! We value integrity, adaptability and collaboration in an environment that moves quickly to drive incredible impact
• Equity: Equity in a Series C, VC-backed SaaS companyenabling every team member to be an owner of their future success!
• Health and Wellness: Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives
• Flexibility: Our team is intentional around how and where we workwhether thats remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer a flexible vacation policy to encourage everyone to recharge when they need it. Oh, and a 90 Day Shift program that supports our team members in exploring the world
• Support: We set our team members up for success with the latest Apple technology, a home office set up, and some fun 7shifts swag to make it official! Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more

Fleetio is hiring a remote Customer Onboarding Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Fleetio - Modern fleet management software.

Bilingual Customer Support Specialist – Remote

Locations

Time type: Full time

At the American Cancer Society, we’re leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from erse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the ersity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their erse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The (Bilingual) Customer Support Specialist provides enterprise customer service and technical support for donors, fundraisers, event participants, staff and volunteers of the American Cancer Society through various channels, including phone, chat, email, and/or social media in both English and Spanish communications. The delivery of customer service and support to include customers’ fundraising/donation activities, ACS’ software and website interactions, events and volunteer related needs. The Specialist supports English and Spanish speaking customers with specialized inquiries using various resources and technical applications. The Specialist demonstrates the highest level of customer service and promotes resolution of issues through positive and deeper customer engagement. The Specialist utilizes Salesforce for tracking, information gathering and/or trouble shooting issues or concerns. The Specialist utilizes impartial interpretation skills while accurately and effectively translating all necessary information in Spanish and English.

This is a permanently remote position which can be home-based anywhere in the U.S

MAJOR RESPONSIBILITIES

• Handles a high volume of inbound and outbound contacts regarding ACS income generation programs, events, volunteer interests and related websites and software.
• Assesses customer requests and implied needs, using appropriate probing and clarifying questions.
• Precisely and accurately interprets critical information into equivalent terminology in the patient’s native language.
• Must be able to navigate between English and Spanish communications call-to-call, chat-to-chat, and/or email-to-email.
• Will read content, including complex technical solutions, in English and translate it in the moment into a Spanish language conversation/written communication.
• Attempts first contact resolution by leveraging technology and analytical skills to provide support and accurate information delivery.
• Takes complete ownership of requests, utilizing resource navigation and analysis skills to resolve constituent’s needs.
• Exercises independent judgment and discretion to appropriately triage urgent and/or complex technical issues to the appropriate level of support staff.
• Provides a high level of professionalism, customer service and cultivation with all customer interactions.
• Neutralizes escalated customers through excellent rapport and customer engagement.
• Resolves issues in multiple systems and ensures contacts and issues are correctly documented in all appropriate enterprise CRM systems.
• Utilizes administrative rights to troubleshoot and resolve web application, revenue generating and volunteer program issues.
• Employs extensive knowledge of ACS’ events, volunteer activities and programs to educate customers on how to navigate and use websites and tools’ features.
• Uses all available educational resources and trainings to keep abreast of new developments in relevant software, ACS policies and customer satisfaction techniques.
• Follows appropriate processes and procedures through use of Outlook, SharePoint and other tools.
• Promotes relationship development for continual constituent engagement and revenue growth.
• Identifies tailored opportunities to further engage customers to foster a mutually beneficial relationship.
• Assesses and reports opportunities for process improvements and report any website, related program outage or technical issue and customer feedback to appropriate resource.
• Translates English internal and external information to Spanish. Provide Spanish translation service to facilitate communication with Spanish-speaking customers, and at times for other associates.
• Abides by ACS policies and security requirements. E
• Educates customers on additional engagement opportunities with the organization, as appropriate.
• Takes ownership of personal performance and development by engaging in coaching discussions with Manager.
• Additional duties as assigned, including projects and testing of new and enhanced process, procedures, programs and software.

FORMAL KNOWLEDGE

• Some college and/or combination of two years business experience, preferably in a customer service-related position or tech support environment.
• One year experience utilizing bilingual English / Spanish skills in a contact center or customer service role strongly preferred Work from home experience desirable.

COMPETENCIES/SKILLS

• Written and verbal language proficiency required in Spanish and English.
• Communicates effectively, with excellent written and verbal communication abilities required.
• Interpersonal savvy, with strong interpersonal skills required.
• Experience with managing ambiguity and complex situations.
• Demonstrated prioritization of customer focus by exhibiting strong ownership of customer concerns and thoroughly attempts resolution.
• Ability to read, comprehend and deliver information quickly to erse constituencies.
• Ability to multi-task within simultaneous oral and written activities.
• Skill in organizing resources and establishing priorities using analytical and problem-solving skills.
• Highly motivated self-starter who can also work as a member of a virtual team, leveraging a variety of channels to communicate with teammates and leadership.
• Strong computer skills required, including demonstrated experience with computer applications using Windows and related software applications.
• Typing proficiency of 50 WPM and ability to satisfactorily pass a pre-hire technology assessment and training assessments.
• Demonstrated experience working with Salesforce, online fundraising applications, mobile apps, social media, etc. preferred.
• Keen attention to detail – effective time management skills required.
• Comfortable working in a constantly changing environment, adapting quickly to new techniques and process changes, and can act as a change agent.
• Proven ability to multi-task, including the ability to read, comprehend and deliver information quickly to erse audiences.
• Ability to handle pressure/stress, handle responses to criticism tactfully and maintain professional demeanor. Demonstrates excellent judgment and decision-making skills.

SPECIAL MENTAL OR PHYSICAL DEMANDS

The starting rate is $21.25/hr. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

About Us

• Contacting warm and hot leads via phone or email to schedule appointments for air duct cleaning services.
• Engaging leads in meaningful conversations to understand their needs and educate them about the benefits of our services.
• Building rapport with potential clients and providing exceptional customer service throughout the scheduling process.
• Following up with leads to confirm appointments and address any questions or concerns they may have.
• Collaborating with the sales and marketing team to optimize lead generation strategies and improve conversion rates.
• Continuously learning about our services, industry trends, and best practices to enhance performance and effectiveness.

• Excellent English level, spoken and written
• Excellent communication, interpersonal and problem solving skills
• Ability to build rapport quickly and effectively.
• Previous experience in customer service, sales, or appointment setting is preferred but not required.
• Willingness to learn about the air duct cleaning industry and our company's services.
• Previous experience with HubSpot or other CRM preferred but not mandatory

• Payment every week with opportunities for performance-based bonuses.
• Flexible work schedule.
• Comprehensive training and ongoing support to enhance your skills and knowledge.
• A positive and collaborative work environment where your contributions are valued.

Salary and compensation

QuickNode is looking to hire a Customer Success Specialist to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Title: Customer Support Specialist – Remote US

Location: United States

Job Description:

The Opportunity:

As a Customer Support Specialist at Seamless.AI, you will manage tier 1 related cases from our clients via phone and email.

Our platform provides sales and marketing professionals with real-time contact data using our search engine app, browser extension, and AI validation and verification. The Customer Support Specialist will need to quickly develop subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success!

Responsibilities:

• Work 100% remotely to assist our customers and effectively resolve issues through email and phone
• Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Show composure, resilience, and flexibility when working with clients on a daily basis
• Develop a solid knowledge of Seamless.AI to assist clients with Tier 1 related issues
• Assist customers with the documentation needed to transfer ownership or add billing authorized administrators to their organization
• Collaborate with Customer Success team to ensure clients are being provided a well rounded experience and are able to utilize all resources available to them

Skillset:

• Are passionate about the customer experience and have previous experience assisting customers via email or phone
• Can autonomously troubleshoot and triage client issues ultimately take full ownership to provide a full resolution to the customer or assist in transferring their case to our Tier 2 team or other departments as necessary
• Have excellent verbal and written communication skills

Education and Requirements:

• 0-1+ Years of customer support experience required

Check out what our employees think about working at Seamless: CLICK HERE

Seamless.AI has been delivering the world’s best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. Our product has been recognized by G2 in 2024 in the following categories: Best Software Products Overall, Best Software Products for Small Business, and Highest Satisfaction Products. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020,2022, and 2023, Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance, and Purpose Jobs best place to work in 2024. We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.

1Password is hiring a remote Sr Community Fulfillment Specialist. This is a full-time position that can be done remotely anywhere in Canada or the United States.

1Password - The world's most-loved password manager.

TRM is looking to hire a Director of Customer Success Operations to join their team. This is a full-time position that can be done remotely anywhere in North America.

Customer Care Specialist- CSID Van Buren, 6/27/24

• Employees can work remotely
• Full-time
• Employee Status: Regular
• Role Type: Home
• Job Posting – Salary Range: $28,704 – $46,226
• Department: Customer Service
• Schedule: Full Time

Company Description

Experian is the worlds leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share thatFORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, weve been named in the100 Worlds Most Innovative Companies by Forbes Magazine.

Job Description

Job Description

Looking for:Agents to workremotely for our Van Buren, ARCall Center!

• Start Date: 6/27/2024
• Compensation:$15.00/hr.
• Performance Bonus:Eligible for a $1,500(additional details below)

What youll be doing

Experian is seekingCustomer Care Specialiststo join our growing Call Center inVan Buren, AR. This is a great opportunity for someone passionate about providing excellent customer service, can interpret and analyze consumers’ written or verbal grievances or disputes, and has strong computer skills. An ideal candidate will be resourceful and have the ability to learn quickly and be empathetic with our customers. Additionally, you will:

• Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area
• Effectively handle escalated customer issues in a professional and timely fashion

Qualifications

Qualifications

High School Diploma or GED

• At least one year of customer service experience
• To thrive in this role, you are comfortable using acomputer to perform business functions andcan provide clear and concisewritten and verbalcommunication to customers
• During training and team meetings, you will be required to be on camera using your computers webcam
• Must be able to successfully pass background screening which will include a criminal background check, employment verification, education verification, credit check as well as a drug screen.A reasonable accommodation is available for iniduals testing positive when they have been prescribed marijuana for medical reasons, but no accommodation is available for the recreational use of marijuana.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and erse team where people love their work and love working together. We believe that ersity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every inidual and want you to bring your whole, authentic self to work. For us, this isThe Power of YOUandand it reflects what we believe. Seeour DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact usherefor the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian Careers – Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

GitHub is hiring a remote Senior Manager, Support. This is a full-time position that can be done remotely anywhere in Australia.

GitHub - The world's leading software development platform.

Online Reputation Analyst

• Worldwide
• Remote OK
• Full-Time
• Remote

Were growing! Don’t miss the opportunity to be part of our global team as our Online Reputation Analyst.

About us:

At iVisa we believe that traveling should be simple. Thats why over 1 million travelers have chosen us to facilitate their passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 80% year on year. We know our biggest strength is our people and were looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!

Why iVisa?

• Collaborative, friendly, and erse culture: We foster an inclusive and vibrant atmosphere, featuring a dynamic and international environment with flat hierarchies and exceptionally amiable colleagues.
• Work from anywhere: We embrace a remote-first approach, yet we offer the opportunity for periodic in-person gatherings.
• Mental wellness sessions: Our sessions are led by certified psychologists to support your mental health.
• Training Allowance: Access an outstanding learning platform to facilitate your professional growth.
• Extended Family Leave policy: Our policy covers all birthing parents, non-birthing parents, and adopting parents.
• Thrive in a highly tech-savvy company equipped with cutting-edge tools and the power to make a substantial impact.
• Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree, allowing you to contribute to our environmental initiatives.
• Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above.

As an Online Reputation Analyst, you’ll be responsible for:

• Actively manage social media and review platforms to monitor and respond to user comments, messages, and reviews, ensuring a positive company image.
• Collaborate with the customer support team to address complex or critical cases that may affect the company’s reputation.
• Analyze data and metrics related to online reputation to identify opportunities for improvement and data-based decisions.
• Work closely with other teams such as product, fulfillment, and marketing to execute improvement action plans.
• Develop strategies to improve the customer experience and foster the loyalty of users who have negatively impacted their customer journey.
• Demonstrate empathy, connection, and determination to always provide the best user experiences, ensuring a positive company image online.

What will make us choose you?

• Previous experience in hospitality/customer success/customer loyalty / online reputation management or similar, preferably in the visa and travel document processing industry.
• Data analysis skills to create and interpret reports and metrics. Build data-based action plans.
• Ability to identify improvement opportunities from the analyzed data and scale them effectively within the organization.
• Excellent communication, and empathy to interact with users effectively and positively.
• Determination and commitment to ensure the best experience for users, even in negative situations, demonstrating a proactive and resolution-oriented attitude.
• Problem-solving skills and proactiveness are a must.

iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition.

Apollo is hiring a remote Customer Advocate. This is a full-time position that can be done remotely anywhere in Philippines.

Apollo - Apollo is the all-in-one sales intelligence platform.

Director of Customer Support

Location

Remote

Type

Full time

Department

Customer Support

Compensation

• $110K $140K

Community Phone

Remote First and Always

At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We’re a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn’t just connect them, but protects them. We’re also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We’re not just providing a service; we’re fostering relationships.

If youve ever felt the frustration of dealing with mega corporations that nickel and dime you, we get it. No robots, no scams, and definitely no hidden fees. Imagine a world where your call is answered by a human, scams are a thing of the past, and you’re not constantly watching your wallet. We prioritize transparency and trust, offering simple contracts that are free from hidden fees.

Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.

As a venture-backed, Y-Combinator graduate, we’ve evolved from a small team in 2018 to now over 80 fully remote team members spread across 15 countries and even more time zones. We proudly serve over 15,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we’re looking for folks who share our passion for improving the lives of our customers through both technology and human connection.

Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let’s connect the dots one call at a time.

About the role

We’re searching for a seasoned Customer Support leader to join our team and take our post-sales customer experience to the next level. The ideal candidate has an entrepreneurial spirit and has experience building high-performance Customer Support teams and processes that drive a world-class customer experience, preferably within a rapidly scaling company.

Were looking for a hands-on leader who is eager to roll up their sleeves and get stuck in! You will have the privilege of overseeing a dynamic and energetic team of Customer Support professionals, each hungry to learn and dedicated to delivering excellence in every interaction with our valued customers. Your responsibilities will extend beyond mere supervision; you will be tasked with inspiring, motivating, and empowering your team to perform at their best, fostering a culture of collaboration, accountability, and continuous improvement.

You are expected to spearhead initiatives to drive continuous improvement in customer experience by identifying opportunities for optimization and innovation across our entire customer journey. Your ability to think strategically and execute initiatives will be pivotal in enhancing efficiency, effectiveness, and scalability across the Customer Support function, ultimately leading to elevated levels of customer satisfaction and loyalty.

In summary, as the Director of Customer Support at Community Phone, you will be a customer-obsessed, problem-solving, team-building powerhouse, entrusted with leading the team that cares for Community Phone’s most important asset, our customers.

You will

Lead the Charge:By forging a Customer Support team that delivers a world-class customer experience

Be the guardian of customer experience:You will live and breathe our customer experience. Nobody will fight or push harder for the organization to align around the customer experience we deliver.

Be a churn-busting machine:You’ll also be in charge of building a deep understanding of the drivers of churn and working tirelessly with the rest of the organization to drive churn down.

Build efficient and scalable solutions:Youll define, develop and implement scalable workflows and systems that allow us to repeatedly delight our customers.

Work With the Best:Youll be working with the heads of our Marketing, Sales, and Product departments as well as our CEO to ensure our customers are always front and center of our strategic planning and decision-making.

You are

A Systems Thinker:You understand the full customer journey, and you work tirelessly to deliver a customer experience that delights. You know your customer metrics by heart, know the biggest constraints to the customer experience and are bubbling over with ideas for how to address them.

A Scientist:You have designed successful (and unsuccessful) experiments before and built the analytics required to know if they are successful. You are tireless in identifying and testing a wide range of hypothesis

A Customers Advocate:You will be the voice of the customer in every interaction across our business.

A Tinkerer:You know how to balance optimizing vs. overhauling, and youll work with other departments on the nitty gritty details to deliver meaningful change.

A Proven Leader:Experienced in managing and leading Customer Support/Success teams within a scaling organization.

Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We’re always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , we’re able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

Compensation

Our range is up to $140,000 for this position. Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.

Title: Customer Support Agent

Location: Remote

Job Description:

Why hear.com?

• A global company with a long-term vision and strong growth!
• Remote Flexibility
• Benefits: Medical, Dental, Vision, 10 sick days + PTO, Parental leave, matching 401k

During a typical day, you will:

• Provide excellent customer service during each call with customers
• Contribute towards successful achievement of customer service KPI’s (i.e. call time, first call resolution and customer satisfaction)
• Handle high call volume – Inbound, Outbound, Email/Chat support
• Help improve our customer service by providing feedback regarding recurring customer issues to further improve our service
• Develop inidual based solutions on the requirements of the customer
• Be able to act as the liaison between customers, Partner’s, and Sales Consultants
• Communicate with team to ensure a smooth experience for our customers
• Provide knowledge and in-depth advice for hearing loss

Your Profile:

• Must have Inbound/Outbound call experience
• Self-starter spirit who takes initiative
• Organized & Detail Oriented
• Team player attitude
• Ability to work well in a fast-paced environment
• Preferred background in Customer Service
• Available to work 8 hour shift between 8:00 AM – 8:00 PM, Monday – Friday with rotating Saturdays.

What We Offer:

• An opportunity to work with happy and grateful customers every single day
• A chance to grow with an innovative company
• A unique content-driven, top-performing and family-type work culture
• A high degree of autonomy and responsibility from day one
• An open-minded and international working environment that fosters creativity
• Excellent salary and benefits package with entrepreneurial incentives

Check us out…

• Tiktok: @hear.com_hearingloss
• Instagram: hear.com_Official
• website:www.hear.com

About Us…

hear.com is the fastest-growing hearing care company globally. We are driven by our belief that every person should hear well to live well. With our unique digital business model, we have changed the way hearing care is provided. We are a profitable global health-technology company with origins in Europe. Since starting our journey in 2012, we have helped hundreds of thousands of customers get on the path to better hearing. In just 12 years, we have grown from 2 to over 1,100 team members. We help our customers hear well to live well in 7 international locations from Miami to Seoul. We promise to ourselves: to define the future of hearing care, never to be corporate, and to always live Day One.

Join us now as we are shaping this fascinating consumer healthcare space!

Apollo is hiring a remote Head of Customer Enablement. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Apollo - We help developers build great apps.

CB Insights is hiring a remote Senior Manager, Customer Success. This is a full-time position that can be done remotely anywhere in the United States.

CB Insights - We build software that predicts technology trends.

Kiln is looking to hire a Technical Customer Support (Blockchain) to join their team. This is a full-time position that can be done remotely anywhere in the United Kingdom or on-site in London.

Title: Customer Service Representative (Remote) (Remote)

Location: US Remote

Category: Customer Service

Job Description:

Everlight Solar is seeking a skilled highly energetic and motivated inidual to join the Everlight Solar team as a Customer Service Representative! This entry level position is full-time, remote, and will require some night(s) and weekend(s) work. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence.

Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)

Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters inidual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.

Responsibilities:

• Handle high amounts of incoming calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Manage complaints, provide proper solutions and options; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Establish and build relationships with our customers
• Go the extra mile to engage customers

Requirements:

• Some proven customer support experience or experience as a client service representative is preferred
• Strong phone administration skills and active listening capabilities
• Ability to work independently and as a member of various teams and committees
• Strong attention to detail
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• Ability to operate in a fast-paced environment
• Ability to work nights & some weekends
  • 1pm – 11pm CST, 4 days/ week with rotating Saturdays or
  • 3pm -11pm CST M-F with rotating Saturdays

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• PTO
• Sick and Safe Time
• Paid Holidays Off

Salary: $30,000-$40,000/ year

Everlight Solar is proudly an Equal Opportunity Employer. We value ersity of all types and are excited to work with talented iniduals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.

Customer Support Supervisor

Location: Remote Remote PH

Job Description:

NeoWork is currently seeking an experienced and motivated Customer Support Supervisor (Chat/Phone) to join our team. As a Customer Support Supervisor, you will be responsible for overseeing our customer support operations, managing a team of support representatives, and ensuring the delivery of exceptional customer service.

At NeoWork, we pride ourselves on providing top-notch support and assistance to our clients. As a Customer Support Supervisor, you will play a vital role in maintaining high customer satisfaction levels and driving continuous improvement in our support processes.

We are looking for an inidual with strong leadership and communication skills, a proven track record in customer support, and experience in managing a team. The ideal candidate is a proactive problem-solver, with the ability to inspire and motivate team members to deliver excellent customer experiences.

Responsibilities

• Manage and oversee the day-to-day operations of the customer support team
• Supervise, train, and mentor support representatives to ensure high quality and consistent customer service
• Set performance goals and conduct regular performance evaluations
• Handle escalated customer inquiries and provide effective resolutions
• Collaborate with other departments to address customer needs and improve processes
• Analyze customer support data and identify trends and areas for improvement
• Implement and maintain customer support software and tools
• Stay updated on industry trends and best practices in customer support

Requirements

• 5+ years of experience in customer support, with at least 2 year in a supervisory role
• Proven track record in delivering exceptional customer service
• Excellent leadership and team management skills
• Strong communication and interpersonal skills
• Ability to analyze data and make data-driven decisions
• Experience with customer support software and tools
• Strong problem-solving and decision-making abilities
• Ability to work well under pressure and meet tight deadlines
• Owned computer or laptop and stable internet connectivity.
• Knowledgeable in Office 360, Google Apps, and client-facing communication.

Benefits

• We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA.
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client’s needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.

Invitae is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Invitae - A genetic information company.

Lunar Rails is an agency based in Dubai specializing in the field of virtual assets, offering professional services to businesses located globally.

We are seeking a Crypto Operations Junior Analyst to join our close knit and high performing team. Primary responsibilities will be working with the OTC Trading Desks for client order executions and servicing requirements. A secondary responsibility of this role will be staying on top of industry trends, providing research and insights to our clients. At Lunar Rails, we strive to stay ahead of the curve and remain up-to-date with the constantly evolving digital asset space. Our team keeps their finger on the pulse by regularly performing in depth research and analysis into market trends and staying abreast of news stories as they break.

This is a fully remote position, with the requirement to cover the Americas time zone, 9am-5pm EST or equivalent.

We are only considering candidates that do our quiz: https://forms.gle/QjTgNLZrAo2CgGq6A

Anyone who submits an application without doing the quiz will not be considered.

We consider applications from candidates who are looking for a career change, but who can display the necessary research, english writing/communication and mathematical skills. As long as you are able to pass the quiz, you will get a chance. There is no time limit to take the quiz. Start date for this position is ASAP.

For more information about us, visit: https://www.lunarrails.io/careers

Key Responsibilities

• Support the Global Trading Team: Assist the global trading team based in multiple time zones, ensuring availability to cover North American business hours, 9am-5pm EST or equivalent.

• Assist in Trade Execution and Booking: Help oversee and conduct the execution and booking of client crypto orders under the guidance of senior analysts.

• Quality Assurance Liaison: Act as an initial point of contact between the company and customers, ensuring quality assurance and striving for best-in-class outcomes for all stakeholders.

• Support Banking Flows: Assist in managing and maintaining banking flows for fiat settlements, ensuring accuracy and timeliness.

• Collaborate with Internal Teams: Work with Finance, Operations, Compliance, and Product teams to support the development of new products, internal controls, and optimization processes.

• Assist in Business Plan Implementation: Help in the design and implementation of business plans and procedures aimed at driving growth and improving customer outcomes.

• Maintain Daily Operations: Support the maintenance of daily operations, security, financial, and professional services, adjusting as necessary across core functions.

• Promote Continuous Improvement: Contribute to continuous improvement initiatives through innovation and proactive suggestions.

• Support Performance Tracking: Assist in designing and implementing key metrics and controls, as well as building performance tracking systems for various product lines.

• Report Generation: Produce reports on performance, trade activity, and client engagement, providing valuable insights to senior team members.

• Market Research and Presentations: Conduct market research, write reports, and prepare presentations on various industry-related topics, supporting senior analysts in delivering these insights.

Profile:

• Excellent at mathematics and algebra

• Excellent written and verbal Business English communication

• Excellent attention to detail, combined with strong communication and collaboration skills

• Excellent analytical, interpersonal and organizational skills

• Aptitude in decision-making and problem-solving

• Excellent interpersonal skills

• Ability to work independently and as a self-starter; adaptable and able to react quickly to changing business needs

• Inidual contributor, unafraid of rolling your sleeves up

• You are curious by nature and interested in making an impact - Belief that virtual assets are the future of payments and can change the world

• Keen with learning about Cryptocurrency & Blockchain

• Real passion & energy for the markets and a career in financial services

• Able to work autonomously in a distributed team

• Open to take salary in BTC

• Able to travel to Dubai for team meetings every quarter

Preferred qualifications:

• Client Service Experience: Previous experience in a customer service role, demonstrating strong communication and problem-solving skills.

• Familiarity with Financial Services: Exposure to exchanges, wallets, or other relevant financial services, even if limited, indicating a foundational understanding of the industry.

• Basic Trading Experience: Some trading experience, preferably beyond personal accounts, with a basic understanding of PnL, risk, and analysis concepts.

• Educational Background: Pursuing or holding a B.S. or B.A. in accounting, finance, math, economics, business, engineering, or a related technical field.

• Introductory Blockchain Analytics: Basic experience or coursework in blockchain analytics tools, demonstrating a willingness to learn and grow in this area.

• Understanding of Cryptographic Principles: A fundamental understanding of the cryptographic principles underpinning blockchain technologies, gained through education or self-study.

• Relevant Work Experience: Up to 2 years of relevant work experience, showing a foundational knowledge and eagerness to develop further in this field.

• Interest in Cryptocurrency or FX Trading: A demonstrated interest in cryptocurrency or foreign exchange (FX) trading, possibly through internships, projects, or relevant coursework.

• Knowledge of Trading Systems: Basic knowledge or familiarity with trading and investment systems, order execution management systems, or foreign exchange dealer systems.

• Experience with Google Suite: Experience using Google Suite applications, Google Analytics, or Looker Studio, indicating proficiency in handling data and creating reports.

• Programming Skills: Basic experience with JavaScript or Google App Script, showcasing a foundational programming ability and the potential to develop further technical skills.

Benefits:

• Fully Remote position - no more commuting to the office and work wherever you want (relative timezone)

• Budget for skill improvement and conferences

• 25 vacation days 1st year, 30 vacation days second year, with your local holidays added on top

• Fun industry to follow

• Some paid trips to Dubai and conferences

• Team events

Salary and compensation

Benefits

🌎 Distributed team

🏖 Paid time off

🏔 Company retreats

📚 Learning budget

🖥 Home office budget

🥧 Pay in crypto

Position SummaryThe LISC Green President will lead LISC Green, LLC., an entity charged with the deployment of LISC's NCIF subaward under the Green House Gas Reduction Fund. This key role is responsible for the strategic originations of the award by working closely across all LISC departments and local offices and in close concert with LISC affiliates, the National Equity Fund (NEF) and LISC Fund Management (LFM).Core Responsibilities:* Serve as the primary liaison with Power Forward Communities (PFC) on allocation management, product development alignment and deployment, reporting and compliance management, and other areas of operational oversight.* Advise LISC CEO, LISC leadership, and the LISC board on business development opportunities, operational efficiencies, and other strategic decisions to ensure the successful administration of the NCIF award.* Oversee and adjust as needed LISC and affiliates’ subaward allocation plans for green predevelopment financing, green investment products, and market-building activities.* Manage the administration of the NCIF award program, overseeing direct and indirect expense management, daily LISC green operations, looking for opportunities for efficiency by leveraging existing LISC and PFC resources.* In collaboration with LISC leadership, guide and support LISC local programs in developing and implementing local investment strategies for the deployment of green products.* Advise in the development of the lending products for LISC Green, LLC;* Advocate on behalf of LISC and the policy networks at the local, state and federal levels to secure the tools necessary to advance a comprehensive community development strategy.* Ensure alignment with LISC’s Communications department to guarantee an effective communication strategy that increases awareness of the impact of LISC.* Ensure there is optimal partnership with LISC’s Strategy and Innovation department to establish, communicate and implement priorities that align with a strategic plan.* Collaborate with LFM, and LISC Affiliates for operating synergies and minimal departmental redundancies as we deliver serve communities at a national level.* Ensure solid KPI’s are established, and that goals and milestones are met and evaluated, systematically and routinely.* Establish and maintain effective working relationships at the highest levels of local and state government, as well as in the corporate and foundation sectors in collaboration with LISC nation programs and development* Collaborate with the CEO to calibrate business strategies and priorities as needed. Required Qualifications:* Bachelor’s degree from an accredited college or university in business, finance, real estate or related fields or relevant related work history can be used as proxy.  Master’s degree preferred.* Minimum of fifteen years senior level experience in community development finance or related field.* Seasoned leader, with knowledge of staff development and financial management.* Demonstrated commitment to LISC’s mission and understanding of community development policies and programs, especially housing and economic development.* Demonstrated track record in providing leadership for the development of strategic vision.* Experience with federal contracting processes and requirements.* Responsible for fielding inquiries from local offices, investors, and stakeholders on potential fund investments* Serve as an advisor for LFM’s Board as the green funding is being deployed.* Flexible and easily balance different priorities, with experience and comfort working in a fast-paced environment.* Position requires national travel, estimated at 20-25% annually. CompensationLISC offers a competitive salary ($251 - $313k); salary commensurate with relevant work experience and location) and excellent fringe benefits.  #Salary and compensation

Title: Team Lead

Location: Worldwide – Remote

Job Description:

Team Lead

Start a career in tech: Join the team that’s supporting the latest cutting-edge AI language models.

Website | Video Demo | Core Values

The Business Context

You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here’s what AI may be able to help the world with finding medical diagnoses, teaching you about scientific research, and calculating the complexities of any function.

But, like humans, algorithms are what they eat. They’re only as good as the rules they know and the data they’re trained on. We’re the team that helps model these behaviours.

The Role

As a Team Lead, you will be responsible for overseeing the day-to-day operations of your team, ensuring that projects are completed on time, within scope, and to the highest standards of quality. You will support your team members in their day-to-day tasks, fostering a collaborative and productive work environment. Your leadership will be crucial in achieving project goals and maintaining client satisfaction.

Key Responsibilities:

• Lead a team of agents in their day-to-day tasks (including, but not limited to menu extractions, menu updates, and enrichment processes).
• Ensure tasks are completed within the designated timeframe, and that quality meets our client’s expectations.
• Ensure team members understand process objectives and deliverables.
• Facilitate effective communication and collaboration within the team and with external stakeholders.
• Prepare regular process status updates for management.
• Foster a positive and productive work environment.

Qualifications:

• Experience as a Team Lead or similar role, able to lead a team in a remote work environment.
• Fluency in spoken and written English is essential.
• Proficiency in G-Suite is essential. Experience using JIRA and Salesforce is a plus.
• Excellent communication, interpersonal, and organisational skills.
• Demonstrated ability to motivate and inspire team members to achieve common goals.
• Problem-solving mindset.

Technical Requirements

• Stable network connection.
• If your area experiences outages, a back-up power solution is essential.
• Computer/laptop with a camera and clear microphone.

We look forward to receiving your application and discussing how you can contribute to our team as a Team Lead.

Compensation & Career

Compensation : $2,000 per month

Life & Career

Ideally you are available between CET or PST time zones. The work is enjoyable, and leaves room for advancement into more senior training roles and project management roles on the Invisible team as the project expands. We’re keen to share more in interviews.

Title: Customer Support Specialist (L2 Team)

Location: Simple remote

Job Description:

Palta is a multi-product tech platform developing several mobile apps focused on health and well-being with a combined audience of more than 60 million monthly active users. Our portfolio includes such successful companies as Flo (global leader in female health), Simple (a nutrition and wellness app with over 15m downloads), Zing (personal fitness trainer), and more.

SIMPLE is a successful mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth.

We are currently seeking a Customer Support Specialist (L2 Team). This is a pivotal role in ensuring exceptional customer experiences by handling escalated issues, resolving disputes across various channels, and contributing to team projects. You will be responsible for managing complex customer inquiries, addressing disputes efficiently, and collaborating closely with internal teams to maintain high service standards.

What youll be doing:

Escalation Management:

• Handle escalated issues across multiple categories including billing, legal, technical, product, and general inquiries.
• Assist L1 support team with product and technical ticket escalations on Zendesk.
• Provide guidance and support to the L1 team in resolving customer issues effectively.

Dispute Resolution:

• Proactively resolve disputes on payment channels such as PayPal, Braintree, and Stripe.
• Address pre-chargeback alerts promptly to prevent potential chargebacks.
• Implement strategies to minimize disputes and improve customer satisfaction.

Team Support and Collaboration:

• Collaborate with cross-functional teams including Community, QA, Marketing, and Development to address customer concerns and improve service offerings.
• Assist in training and mentoring junior team members to enhance their skills and knowledge.
• Foster a collaborative and supportive team environment to achieve collective goals.

Special Projects:

• Participate in special projects and initiatives as assigned, contributing to the continuous improvement of customer support operations.
• Collaborate on unique projects within the team to drive innovation and efficiency.
• Generate and analyze reports related to disputes and other relevant metrics.
• Handle product reports, including analysis and classification of product requests.
• Provide insights and recommendations based on report findings to enhance operational efficiency and customer satisfaction.

Experience and skills required:

• 2-5 years of experience in technical support, customer service, or related roles.
• Exceptional customer service skills with a focus on empathy, accuracy, and responsiveness.
• Proficiency in written English with strong communication skills.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong problem-solving skills with the ability to handle complex issues efficiently.
• Experience with Zendesk or similar customer support platforms preferred.
• Familiarity with payment processing platforms such as PayPal, Stripe, and Braintree.
• Excellent organizational and multitasking abilities.
• Proven ability to work independently as well as part of a team.
• Possess a growth mindset, demonstrating openness to feedback and change, and actively championing it within the team.

Working Conditions:

• This position demands flexibility, including availability for weekend shifts and bank holidays. The schedule may evolve to meet changing business demands in the future.

Speaking of benefits and perks, we offer:

• 100%-paid vacations (21 days).
• 100%-paid sick days, and in general we have a pretty loyal sick-leave and day-off policy.
• Reimbursement for medical insurance.
• Laptop provided for work.
• Fully remote-friendly environment.

Application Process:

1. Initial Screening: Upon receiving your application, we will review your CV to ensure it meets the criteria outlined for the position. We will contact those who meet the initial requirements and invite them to proceed to the next stage.
2. Interview Invitation: If you are selected to move forward, we will reach out to schedule an interview. During the interview, we will discuss your motivation for the role, your background, and assess your suitability for the position. Additionally, there will be a task and a roleplay scenario to simulate a customer interaction, allowing us to evaluate your problem-solving and communication skills in real-time.
3. Interview Process: The interview will provide an opportunity for us to further evaluate your qualifications, skills, and fit for the Customer Support Specialist, L2 role. We encourage you to come prepared to discuss your experiences, achievements, and how you can contribute to our team.

Customer Success & Video Content Creator

Overview

Mozverse builds and deploys software platforms for emerging technologies in media and data. We are looking for a proactive, results-oriented Customer Success & Video Content Creator to ensure that our clients have measurable success while using our products. This role will have a heavy focus on client and partner management, ensuring successful use and optimization of our technology, and creating engaging instructional video content. Above all else, this role is about empathy and problem-solving: active listening, acknowledging where we can provide better service, and working tirelessly with teammates to solve problems for clients and strategic partners in a timely, accurate, and gracious manner while keeping us all organized in the process. The Mozverse workforce is 100% remote, and the ideal candidate thrives with the freedom and flexibility this structure provides.

Core Responsibilities

• Positively and professionally provide service and support to users.

• Provide timely and empathetic help through email, phone, and live chat.

• Create engaging and informative video tutorials and how-to guides to help users understand our platform’s features and capabilities.

• Manage the video creation process from scriptwriting to editing and publishing.

• Assist in creating and manage campaigns for customers within our platform, ensuring they meet customer goals and expectations.

• Share feature requests and effective workarounds with team members.

• Educate clients and partners about Mozverse’s vision and help establish a relationship of trust through successful activations and campaigns.

• Act as the point person to coordinate internally (Marketing, Development, Marketing, Sales, Legal) and with our clients and partners during the onboarding process and facilitate efficient communication between parties.

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).

• Inform customers about new features and functionalities.

• Collaborate with internal teams and colleagues to resolve customer concerns effectively.

• Develop and maintain a system to ensure that Mozverse has been in monthly contact with all clients and partners.

• Create and distribute organized feedback reports to other department heads that highlight opportunities for improvement and further development.           

• Troubleshoot bugs and report them to our Development team.

• Write help articles for our clients.

• Help verify and maintain internal support articles.

• Use data-driven insights to provide progress reports regarding our clients’ product integration, usage, and troubleshooting.

Qualifications

• Bachelor’s degree or relevant work experience.

• Experience in a customer support role.

• Tech-savvy with the ability to quickly learn new software.

• Experience creating video content, with a portfolio of past projects.

• Ability to work independently and as part of a team.

• High level of creativity, attention to detail, and project management skills.

• Strong interpersonal skills and experience in quickly building customer relationships with a friendly and engaging personality.

• Demonstrated experience using data and internal resources to optimize outcomes.

• Solution-oriented. High EQ and confidence-inspiring with clients/partners. You are passionate about working with clients and you see their success as your success. At the same time, you are able to navigate tough conversations when they arise.

• Highly technical and able to communicate with cross-functional teams of varying technical savviness.

• Able to quickly learn new configuration and customization skills along with having good product sense for innovative enterprise software.

• Previous experience in a SaaS and/or technology company.

• Excellent verbal and written communication.

• Have a continuous improvement mindset and contribute to the process of the team

• Self-driven and track record of exceeding goals.

• Familiarity with video/audio advertising platforms is a plus.

How to Apply 

At Mozverse, we recognize and appreciate the importance of creating an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. We recognize that each employee’s unique experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, technical assistance, and research to members and partners.

Diversity, equity, and inclusion (DEI) for us represent both a business necessity and a core belief. These concepts represent a fundamental value and code of behavior that impact our daily interactions and decisions. DEI is the result of respecting, valuing, and caring about others and the lives we touch through member engagement, our products, messaging, and operations.

Mozverse is committed to providing an inclusive and welcoming environment for all members of our staff and is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. 

Salary and compensation

Title: Bilingual Customer Support Advocate

Location: Philippines

Type: Contract

Workplace: remote

Category: Support

Job Description:

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo’s mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.

We are looking for a Bilingual Customer Support Advocate to work with Wonolo’s Wonoloer Live Support team. In this role, you will provide a friendly and professional customer support experience to our users predominantly by phone with some email interaction in both English and Latin American Spanish.

Our ideal candidate will be a proactive and dedicated person who is committed to delivering high-standard customer support. Are you excited about working with a close-knit team at a mission-driven, US-based technology company? If this is who you are or you want to be, please read on!

We welcome qualified candidates located anywhere in the Philippines #LI-Remote.

What you’ll do:

• Review translations of self-service content and propose new translations for articles, templates and scripts based on customer feedback.
• Become an expert user of our system. You will be involved in learning our product from a functional perspective and then helping our customers with their questions and addressing their problems and concerns.
• Meet productivity targets & defined timelines to meet customer Service Level Agreements (SLAs)
• Answer general customer service inquiries, handle complaints, and troubleshoot problems with our products and services.
• Display a strong ability to listen to users to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
• Adhere to established policies, procedures, and compliance to meet quality evaluation guidelines.
• Provide feedback on customer pain points, product feature gaps and internal system challenges to help Wonolo improve the customer and employee experience.

Who you are:

• Attitude: Maintain and promote Wonolo’s culture and work ethic. We need our members to be proactive, hardworking, and open to giving and receiving feedback.
• Be Positive: Being part of the team means working with everyone to meet our daily goals. We hold everyone who works for us to high standards, but we understand that life sometimes gets in the way. We seek to accommodate everyone’s different priorities and lives as much as possible while cultivating a culture of hard work, camaraderie, and excellence.
• Commitment: Working with us requires dedication. We have tons of work on our plate. We have lots of customers’ concerns to address, deadlines to meet, reports to make, new projects and new processes to execute, etc. We expect that you’ll be able to attend your training and nesting (30-day trial) schedule. Once you pass the 30-day trial, we also expect that you’ll be able to render at least 40 hours of work per week.
• All geared up to start a career in a work-from-home set-up: Ensure that you have a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues.
• Attend the online training and nesting: Providing excellent customer support to our Wonolo users requires you to become fully knowledgeable on Wonolo’s platform and its existing processes and policies.

If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Benefits and perks:

• The opportunity for growth in a mission-driven and well-funded start-up
• Health insurance for the principal member including dental and vision
• Company laptop
• Paid time off, Holiday pay, and Unpaid time off
• Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
• Ability to work from anywhere in the Philippines (no more commutes!)
• Team outings, happy hours, company off-sites, and more!

About Wonolo:

Wonolo is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John’s, and thousands more.

We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.

Learn more about us:

Wonolo raises $140M to continue supporting over 1 million laborers and front-line workers

Wonolo is one of Glassdoor’s best tech companies to work for in 2021

Why G2 Venture Partners Invested in Wonolo

Yong Kim (CEO) on why he’s passionate about empowering the in-demand workforce

Commitment to Diversity, Inclusion, Equity, and Belonging

Wonolo welcomes you as you and celebrates our collective ersity. We work to serve the underserved, and we are built on the strength of our entire community. We are especially interested in candidates who represent different cultures, perspectives, and backgrounds as these empower our team to come together to make the best decisions and the biggest impact.

Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups such as Whammies of Color and Allies at Wonolo (WoCAW), Women of Wonolo (WoW), Parents of Wonolo (PoW), and People Out at Wonolo and Allies (POWA). Iniduals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

Wonolo Privacy Statement

By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.

Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo’s recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo’s third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.

Location:  US Locations Only; 100% Remote

ThinkReservations is one of the leading hospitality technology platforms in the United States. With more than 2,000 businesses using our property management system, channel manager, booking engine, and website design and digital marketing services, we are focused on bringing innovative tools and functionality that will allow our customers to pursue growth and deliver exceptional guest experiences. At ThinkReservations, we work together every day to be the top of mind choice in our industry as the all-in-one solution for our customers.

We’re looking for a Client Marketing Coordinator to join our fully-remote team and that shares our passion for hospitality and helping our customers grow their business.

As a Client Marketing Coordinator, you will deeply understand our clients’ challenges and needs and support them with custom marketing solutions, tools and expert guidance. In partnership with our Client Services Team Manager, you will swiftly address complex inquiries, provide insightful advice, and occasionally lead or participate in special team initiatives. You will help empower our clients to grow their businesses with our products and services and contribute to our core value of “Customers First.

What You’ll Do:

• Interact with clients via telephone, email and online chat, to assist clients with queries, concerns, feedback and issues in a warm, courteous, and professional manner.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Identify and employ the most efficient way to resolve concerns within set SLAs.
• Deescalate challenging situations and interactions to defuse situations to best help the client find a resolution or the best path forward.
• Set and maintain appropriate expectations and provide a consistent experience for clients that align with our support and services offered.
• Ensure customer satisfaction with our products, services, support and facilitate consistent positive interactions with our clients and partners.
• Prioritize urgent and time-sensitive issues and collaborate with internal teams to resolve the situation to the client’s satisfaction within set SLAs.
• Stay updated and knowledgeable on new marketing strategies and topics.
• Manage administrative components of client accounts such as, but not limited to, updating monthly client records and reports, and recording accurate and detailed notes from client calls.

Attributes You’ll Have:

• Strong listening and reading comprehension skills, as well as the ability to relay information effectively in both oral and written form.
• A penchant for empathy, patience, and service with a customer focused mindset.
• Demonstrated experience solving complex problems and appropriate decision making.
• Exceptional time management skills with the ability to manage your own schedule to prioritize effectively and deliver results.
• Ability to adapt to changing situations and client needs, and maintain composure and professionalism during customer interactions.
• Professional proficiency in English written and oral communication is a must.
• Knowledge and hands-on experience with Google Suite and Microsoft Suite products
• An area in your home with limited distractions that can act as a home office.

Compensation & Benefits

• $22 – $28 USD per hour
• Fully remote work & team
• Company health insurance plan – we cover 75% of the employee’s premium
• Dental, Vision, Short Term Disability, and Life Insurance available at a group rate
• 15 days PTO, 6 Paid Sick Days, and 8 Paid Company Holidays
• Paid Parental Leave
• Access to 401K Company Plan
• New hire home office set up

Location: US Locations Only

Business Insider is hiring a remote Client Success Associate. This is a full-time position that can be done remotely anywhere in the United States.

Business Insider - What you need to know.

Airtm is looking to hire a Head of Community Operations to join their team. This is a full-time position that can be done remotely anywhere in LATAM.

Xapo Bank is looking to hire a Customer Success Graduate Trainee to join their team. This is a full-time position that can be done remotely anywhere in Gibraltar.

Title: Customer Support Associate (Seasonal)

Location: United States/Remote

Job Description:

Hi, were Underdog!

Were the fastest-growing sports gaming company ever.

We build innovative games and products for American sports fans.

Founded in 2020, our team built four of todays most widely played fantasy games and recently launched our Underdog Sportsbook. We are the only sportsbook to ever launch on our own home grown technology, which allows us to build different and innovative experiences. We believe theres so much more to be built for sports fans, and well continue to win by building the best products and experiences for our customers.

The opportunity in front of us to become the biggest company in our space is massive; after all, were currently sitting in the fastest-growing consumer industry in the U.S. In just over two years, we reached a nearly $500 million valuation through some of the best investors in the game, including Mark Cuban, Kevin Durant, BlackRock, and SV Angel. We are many times larger now and our growth is not slowing down.

At Underdog, we believe that sports are for everyone and are building a tomorrow for every fan. Want to help create that future? Join us.

About the role and why its unique:

• Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard
• Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
• Create a lasting impression on every user through transparent, open, and honest communication
• Assist with Tier 1 level customer inquiries ranging from account creation to gameplay explanations
• Show up everyday with a positive attitude and excited to help the team collectively reach its goals
• Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
• Offer comprehensive technical assistance to both Web and Mobile app users
• Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app

Who you are:

• Flexible weekday & weekend availability due to varying shifts
• An optimistic and proactive inidual, dedicated to finding solutions
• A versatile team player, adept at navigating erse situations with ease
• A clear and concise communicator, with an emphasis on writing skills
• A receptive inidual who embraces new perspectives and approaches
• An insatiably curious learner, driven to acquire new knowledge daily
• A customer service expert, delivering exceptional support by showcasing deep product expertise
• Proficient multitasker, committed to delivering high-quality work across various tasks

Even better if you have:

• Experience with Intercom (or other ticketing processor systems)
• Fantasy Sports and/or Sports Betting knowledge
• 1-2 years of customer support or related experience

Our targeted compensation rate for this position is between $18 and $20/hr, depending on experience, plus equity. Think your skills are exceptional and warrant higher pay? Apply anyway! If we agree, we’re willing to negotiate.

#LI-REMOTE

Cloudflare is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Cloudflare - The web performance & security company.

FullStory is hiring a remote Senior Technical Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

FullStory - Digital experience analytics, session replay, heatmaps.

Agorapulse is hiring a remote Customer Support Hero - LATAM. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Agorapulse - Take control of your social media.

sFOX is looking to hire a Client Services Specialist to join their team. This is a full-time position that can be done remotely anywhere in the United Kingdom.

Customer Support 1

Remote US

Full time

job requisition id R-5916

With general supervision, ensure accurate, timely, and efficient customer support. Respond to customer inquiries in a manner that supports the achievement of VSP Vision’s goals.

Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email

Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas:

Prescriptions, Plans, Products, Services, and Procedures

Research and resolve issues/complaints and determine appropriate resolution(s)

Solves problems and assists with issues that may not fit the cookie-cutter solution

Effectively educates and influences customers and prospective customers on the value and benefits that VSP offers through its products, services, and solutions

Identify customer trends and communicate to appropriate business partners, leaders and isions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts

Effectively maintains a specific line of business Customer Service standards and support level standards

Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers’ inquiries

Contingent on the LOB may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about VSP to attendees; available for occasional overnight travel

Contingent on the LOB may support Sales Representatives for any inquiry related to their customer orders

Contingent on the LOB may be the first point of contact for Sales Representatives not related to customer orders

Contingent on the LOB may process claims based on business needs and workflow fluctuations

Job Specifications

Typically has the following skills or abilities:

One to two years of customer service experience in handling moderate to complex customer inquiries in a call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries

Available to work any shift, including weekends, holidays, and/or overnight

Demonstrated internet knowledge and understanding of basic internet browser settings

Demonstrated ability to work with multiple software programs, simultaneously

Working knowledge of MS Office package

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiations, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment

If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check

In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Global on our systems and networks, the following internet and equipment (provided by VSP Global) are required:

OS (VSP Provided) Windows 10

Preferred Skills

Strong knowledge of Eyeconic Operations Salesforce Order Management System, as well as Eyeconic validation processes and procedures.

Strong critical thinking, problem-solving ability, and attention to detail

Flexible to adapt to dynamic work tasks

Efficient, organized, and able to prioritize work

#LI-RETAIL

#LI-REMOTE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, pleaseclick here.

Salary Ranges: $15.00 – $21.50

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Notice to Candidates: Fraud Alert – Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.

We have been made aware that fake job opportunities are being offered by iniduals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities.

We are a dynamic, international company specializing in medical care, and we’re in search of highly motivated customer support representatives with expertise in compliance.

This role does not involve sales or marketing tactics. Our focus is on support and care. 

As a Customer Support Representative, you will be responsible for providing high-quality support to our clients via email, chat, or phone. Your duties will include:

1. Communicating with customers through various channels and responding promptly to customer inquiries.
2. Knowledge of products and the website: Understand our products (and the website itself) thoroughly to answer questions. While you don’t need to know every medicine we sell, you should be able to navigate the website and find the required information as quickly as possible.
3. Processing orders and customer requests both in the admin panel and via email.
4. Record-keeping: Maintain records of customer interactions, transactions, comments, and complaints. This includes filling out Google spreadsheets, adding comments in the admin panel and HubSpot, and tracking various statistics.
5. Team communication: Coordinate with necessary colleagues, including the tech team, stock team, content team, and marketing team.
6. Feedback: Provide insights on the efficiency of the customer service process, such as maintaining statistics for the tech or marketing teams or executing tasks that gather information from customers.
7. Troubleshooting: Guide customers through basic troubleshooting or setup processes for issues like payment or delivery problems.
8. Handling complaints: Offer appropriate solutions and alternatives within a timely manner and ensure follow-up for resolution. This includes processing older orders (3+ days) and resolving complaints by re-sending parcels.
9. Order assistance: Help with the placement of orders, refunds, or exchanges, especially in cases of errors by pharmacies or postal services.
10. Notifications: Inform customers of any delays, for instance when a medicine is out of stock or a pharmacy is closed.
11. Documentation: Create manuals and protocols for all potential scenarios support agents might encounter, and add them to our storage sites.
12. Feedback and reviews: Collect customer feedback, respond to customer reviews, and handle unsatisfied customers, especially on platforms like Trustpilot.

The requirements are:

• Proficiency in spoken and written German is a MUST!
• Full availability during working hours (9:00 am to 6:00 pm, German Time Zone)
• Computer literacy.
• Must be 18 years old or older.
• Knowledge of English is advantageous (since communication with co-workers is primarily in English).
• Ability to invoice the company for services provided (private entrepreneurship or self-employed status preferred)

Benefits of working with us:

• Attractive monthly bonus structure
• Remote work
• 20 days of vacation per year
• Paid sick leave
• Complimentary language lessons (German, English, or others) with inidual tutors
• Employee of the month award
• Opportunities to enhance both social and interpersonal skills.
• Our team is multicultural, providing a platform to interact with native speakers from various parts of the world, including Germany, Israel, Sweden, Turkey, France, Portugal, Ukraine, Croatia, UK
• No prior experience is required
• All new customer support agents receive personalized (fully-paid) 14-days training from the Team Leader before commencing their roles. 

If you are eager to work in a rapidly expanding telemedicine company and provide the best customer service, please submit your resume.

We will be pleased to consider your application and will contact you for further interviews. 

Salary and compensation

Benefits

🌎 Distributed team

📚 Learning budget

🖥 Home office budget

🚫 No politics at work

Receipt Reviewer

Remote

CLIENT-BASED

Full time

As a Receipt Reviewer, you will be responsible for overseeing the daily management of assigned pending sales receipt submissions. Your primary focus will be to maintain a high level of quality while ensuring a fast turnaround time of no more than 24 hours for end users. This requires balancing speed with accuracy to protect against fraudulent activity, as well as preventing backlogs of pending user submissions. Your attention to detail and commitment to consistent quality will be key to success in this role.

Goals/Objectives:

• 24 Hour Receipt Review
• Accurate Reporting

Duties & Responsibilities:

• Manage daily review of assigned pending sales receipt submissions
• Maintain high quality while balancing speed of review
• Protect against fraudulent activity
• Ensure short wait times of <24hrs for end users
• Prevent backlogs of pending submissions/rewards
• Daily communication to the client’s Slack Channels to clarify discrepancies and uncover new insights

Requirements

• Attention to detail

• Commitment to quality
• Ability to balance speed and accuracy
• Problem solving skills
• Communication Skills (written and oral)
• Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM
• Working knowledge of G-Suite and Microsoft Office products

System Requirements

• At least 15mbps main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Senior Customer Relations Associate (Charlotte, NC (Hybrid) or Remote)

Req Id:5134

Where youll work:

How youll contribute:

In this role, youll get to:

• Investigate, manage and respond to annuity and life insurance customer complaints from customers, attorneys, and/or regulators.
• Prepare business and regulatory complaint reports.
• File complaint reports with state insurance and securities regulators.
• Work with other compliance, legal, and business associates to address the root cause of complaints and assist in the development of targeted training.
• Work with third-party administrators on potential procedure revisions and other required actions identified through complaint trends.
• Conduct quality assurance reviews to ensure the accuracy of data collected.

Were looking for people who have:

• 3+ years of annuity and life insurance industry experience preferred.
• Customer service experience.
• Strong analytical and investigative skills.
• Strong negotiation skills.
• Excellent oral and written communication skills.
• Able to communicate clearly and concisely with customers and regulators.
• Ability to work independently and as part of a larger team.
• Ability to work under tight time constraints.
• Bachelors degree preferred.
• Currently holds FINRA SIE, Series 6 or 7 or willingness to obtain.

Research shows some people may not apply for a role if they dont check all the boxes of a job description. If you dont check every box listed, thats okay. We would love to hear from you.

What youll receive:

• Compensation Base salary ranging from $55,000 to $70,000 plus competitive performance-based incentives determined by company and inidual results.
• Flexible Work Environment Work remotely or in the office to better thrive in all areas of life.
• Paid Time Off Recharge with a minimum of 20 days of paid time off and 16 paid company holidays per calendar year plus paid volunteer time and paid study time.
• Financial Health Work toward achieving your financial goals through our 401(k) savings plan with company match (up to 6%) and annual company nondiscretionary contribution (3%), 15% employee stock purchase plan discount, and financial counseling services.
• Health and Wellness Enjoy competitive medical, vision, and dental plans plus tax-free health savings accounts with potential company contributions up to $1,000 per family.
• Family Support Care for loved ones with up to 16 weeks of paid leave for new parents, back-up dependent care, dependent care flexible spending account, and up to a $25,000 lifetime maximum during your adoption, infertility, or surrogacy journey.
• Life and Disability Support Gain access to company-paid basic life insurance and short-term disability insurance.

The company and your department may occasionally gather in person throughout the year to foster a culture of belonging and promote team building. Wed love for you to join us during those company-wide and department-wide events to help you strengthen connections across the company.

Why join us?

We empower employees to collaborate, bring their passion to work, and make an impact. Our inclusive work environment fosters a culture that celebrates erse backgrounds and experiences. You can find out more about our company culture by visiting brighthousefinancial.com/about-us/careers/.

Were proud to be a Fortune 500 company** and recognized as one of the Healthiest Employers of Greater Charlotte by the Charlotte Business Journal. Were also honored to be named to Newsweeks list of Most Trustworthy Companies in America.

* Ranked by 2022 admitted assets. Bests Review: Top 200 U.S. Life/Health Insurers. AM Best, 2023.

Title: Customer Experience Representative

Location: Remote within the US

JobDescription:

About Us

KeyMe is revolutionizing lockout solutions for homes, cars and businesses. Via artificial intelligence and robotics, KeyMe allows users to store, share, and duplicate their physical keys and RFID cards. Fully automated self-service key duplicating kiosks can be found in over 4,000+ locations across the country in major retailers such as WalMart, Kroger, Rite Aid, 7-Eleven, Menards, and many others.

Additionally, KeyMe offers customers a one-stop solution for all their locksmith needs ranging from lockouts and re-keys to complex installations and custom jobs. All KeyMe locksmiths have extensive experience and are fully vetted to ensure our customers receive the utmost quality experience. With upfront set pricing, customers know they will never be confronted with last minute charges. KeyMes smart routing gives customers the ability to monitor their Locksmiths arrival, job progress, and receive instant receipts. KeyMe is providing unrivaled service quality, prices, and customer experience into the $12B/yr locksmith industry.

KeyMe is an exciting, well-funded (over $150M raised to date), tech company that is solving real consumer pain points. KeyMe is proud to have an open, collaborative and relaxed atmosphere where bright professionals work hard and enjoy what they do. With the added benefit of a friendly, flexible and creative working culture, youll be joining a forward-thinking, expanding team to continue opening doors for our customers.

Were committed to providing a erse, equitable and inclusive workplace where team members from all backgrounds, ethnicities, cultures, and experiences feel welcome and thrive. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

About the Role

KeyMe’s Kiosk Customer Experience team is the public face of a fast-growing key-copying and locksmith startup. This is a vital role as the Customer Experience Representative is the face of our company to our customers. In this role, you’ll handle a high volume of calls, online chats, and emails from new and existing customers. Youll also be interacting with people who are in tough lockout situations who need fast, safe, and reliable help so empathy is an absolute must. The ideal KeyMe Customer Experience Representative is a problem solver, empathetic, patient, and loves to be of service.

What Youll Be Doing

• Answering incoming customer calls regarding billing issues, product problems, service questions, and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the companys bottom line by problem-solving and turning frustrated clients into repeat customers
• Keeping records of customer interactions, transactions, comments and complaints

How We Know You Can Do It

• Proven experience in providing excellent service to customers. Startup experience not required!
• Minimum 1-year experience in a call center environment or a satisfactory equivalent combination of education, training, and experience
• High School graduation or evidence of having satisfactorily passed a High School Equivalency Program
• You can think fast on your feet
• You love talking to people and can stay calm when our customers are not
• You know how to manage your time & multitask
• Availability for evening, weekend and holiday shifts
• Experience handling a high volume of calls and emails from customers or clients a plus
• Experience using Zendesk, Twilio, and/or Google Docs a plus
• Wifi connection 50MBPS of bandwidth available solely for employment use
• Fluency in Spanish and English is preferred

What Youll Get

• Hourly rate is $16.00
• Health, dental, and vision insurance
• Remote budget to set up your home office and internet stipend
• 401K plan with match
• PTO
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life and AD&D Insurance

DNSFilter is hiring a remote Hybrid Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

DNSFilter - Protect your users from online security threats and inappropriate content.