Land your dream remote job

Title: Customer Support

Location: Worldwide – Remote

JobDescription:

German Customer Support

Website | Video Demo | Core Values

The Business Context

You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here’s what AI may be able to help the world with: finding medical diagnoses, teaching you about scientific research, and calculating the complexities of any function.

But, like humans, algorithms are what they eat. They’re only as good as the rules they know and the data they’re trained on. We’re the team that helps model these behaviors.

The Role

As a German-Speaking client phone outreach operator at Invisible, you will play a crucial role in driving our client’s success by identifying and securing opportunities within the Japanese-speaking market. You will work closely with our client to promote their services to potential buyers while providing outstanding customer service.

System Requirements

Must meet minimum system and internet requirements

• 20 download, 5 upload Mbps
• Dual-core processor with hyper-threading
• 8g RAM
• Must have a microphone with very clear audio
• If your area receives power interruptions you must have a backup power supply (UPS)

Role Requirements

• Fluency in spoken and written German is essential.
• The role requires extensive communication with German-speaking clients
• Fluent in written and spoken English
• Available for 20-40 hours per week (Monday-Friday) in the CET time zone.

Responsibilities

• Order Confirmation: Confirming a customer’s order and sourcing information while maintaining a friendly, warm tone.
• Onboarding: Training, account setup, and ensuring the customer has all the necessary resources and information to use our client’s service effectively.

Qualifications

• Prior experience in phone outreach in the German market.
• Strong interpersonal and negotiation skills.
• Ability to work independently and as part of a team.
• Goal-oriented with a focus on achieving and exceeding targets while maintaining high quality standards.
• Knowledge of the restaurant industry is a plus.

Compensation & Career

Compensation

Type: Hourly

Remuneration: $8/hr

Life & Career

Ideally you are available between EST/CST or PST time zones. The work is steady, the hours are flexible, the work is enjoyable, and leaves room for advancement into more senior training roles and project management roles on the Invisible team as the project expands. We’re keen to share more in interviews.

1Password is hiring a remote Customer Success Manager, Mid Market. This is a full-time position that can be done remotely anywhere in Canada or the United States.

1Password - The world's most-loved password manager.

Ably is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United Kingdom.

Ably - Easily power any realtime experience in your application.

Anchorage Digital is looking to hire a Member of Client Experience to join their team. This is a full-time position that can be done remotely anywhere in the United States.

3rd Shift Customer Support

locations

US Virtual

time type

Full time

job requisition id

R8353

We have great people here and are looking for more. Come join us – you will love it!

Job Title: 3rd Shift Customer Support

Position: Full-Time, Non-Exempt

Location: U.S. Remote

About The Role:

As a 3rd Shift Customer Support Representative, you will be responsible for responding to emergency drug testing and RMS calls, data entry and billing tasks. The work days and hours for this role are Tuesday-Friday (4, 10 hour shifts), 9:30pm 8am Eastern.

This Is What Youll Do:

• Take priority calls from clients or donors to coordinate Emergency drug and alcohol testing
• Take calls from Participants of RMS programs
• Index documentation within proprietary system
• Data entry, upload and QA various documents that come in through fax line and email
• QA and complete un-linked results
• Assist with billing of supplies and orders with missing information needed for invoicing
• Identify issues and successfully resolve, quickly and efficiently
• Achieve goals put in place to manage workload
• Other tasks are necessary

This Is The Job For You, If You:

• Are proficient in Microsoft Office 365
• Have a High school diploma or equivalent
• Are able to use multiple computer screens & multi-task
• Have visual/audio skills and excellent verbal and written communication skills to complete above listed duties
• Are able to sit 90% of scheduled work hours

The salary for this position is $17.50-$18.50 per hour or the minimum wage in your local market, whichever is greater. Base pay offered may vary depending on job-related knowledge, skills, and experience. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterlings internal or external careers site.

Follow us:

Equal Employment Opportunities at Sterling

Disclaimer

1Password is hiring a remote Onboarding Manager. This is a full-time position that can be done remotely anywhere in Canada, UK or the United States.

1Password - The world's most-loved password manager.

WOO Network is looking to hire a Client Success Specialist (part-time) to join their team. This is a part-time position that can be done remotely anywhere in EMEA.

Mural is hiring a remote Customer Support Representative. This is a full-time position that can be done remotely anywhere in Argentina.

Mural - Online brainstorming, synthesis and collaboration.

GitLab is hiring a remote Customer Success Manager (West). This is a full-time position that can be done remotely anywhere in North America.

GitLab - A single application for the entire DevOps lifecycle.

Title: Cultural Specialist

Location: Global

Type: Contract

Workplace: onsite

Category: Field Staff Shipboard (Contract Positions)

JobDescription:

ESSENTIAL DUTIES

• Leading engaging walks and offering relevant field interpretation throughout the voyage.
• Participating in evening recaps to highlight guests daily experiences.
• Preparing several PowerPoint (or similar) presentations of 30-40 minutes in length, highlighting particular and relevant themes of the voyage.
• Writing the Daily Expedition Report one or more times during the voyage, to encapsulate the guests daily experiences.
• Responding to requests in a timely manner and being highly visible to guests throughout the voyage.
• On more culturally-focused itineraries, accompanying guests ashore with local guides, and acting as the representative of Lindblad Expeditions. Monitoring quality control of these excursions.
• Possessing general comfort with public speaking.
• Possessing excellent problem solving skills, the ability to make sound decisions quickly, and exercising good judgment.
• Mitigating guest complaints as best as possible and bringing them to the attention of the expedition leader, as needed.
• Consistently representing Lindblad Expeditions with integrity and professionalism.
• Eating meals with guests and making an effort to dine with a variety of people over the course of each voyage.

Promotion/Sales

• The cultural specialist must be familiar with the company philosophy and various programs offered by Lindblad Expeditions. Should be able to address and field questions from guests regarding the various programs offered.

Conservation/Sustainability

• Should become familiar with Lindblad Expeditions-National Geographics conservation and sustainability programs and be able to discuss the particular efforts in any itinerary where scheduled.

Zodiac Operations

• Should be prepared to assist with many aspects of Zodiac operations for shore excursions. Familiarity with Zodiacs and ability to drive a strong preference, but not a requirement. If a US-citizen, a USCG license to drive Zodiacs is preferred.

Safety

• Should be prepared to participate in on-board safety training, meetings and drills, including abandon ship and fire drills. Will also participate in shore-based training as required by the Company. Must be very familiar with the Field Staff Handbook.

DESIRED QUALIFICATIONS AND REQUIREMENTS

• In-depth cultural knowledge of destination.
• Adaptable to erse geographic regions.
• Previous experience guiding or working in destination.
• A team-player with excellent training skills and a proven educator.
• Works well independently and is a self-starter.
• Strong communicator with iniduals and groups, even-tempered demeanor, and remains calm under pressure.
• Must be able to handle multiple tasks at one time with keen attention to detail.
• Bachelors degree or four years of work experience in related industry.

Title: Customer Support Operations Lead

Location: United States

To be considered for this remote opportunity, you must reside and be authorized to work within the United States. You must be able to work a flexible schedule, which includes industry standard retail holidays.

Reports To: Customer Support Supervisor

Employment Status: Exempt

Who we are:

Our company is built around continuously improving our ability to introduce new customers to our products, and wow them with exceptional experiences through the shopping and post-purchase journey. We love to use data and metrics to drive our decisions while keeping in mind that customers don’t speak in numbers and that each one should be treated as a member of our family.

Oh, and by the way – we’ve been doing the “remote work thing” since the day we started. So you can expect a hard-working team of people that understands how to create meaningful connections and get great work done virtually – it’s in our nature!

About the Role: This crucial position merges analytical skills with performance oversight to manage and improve the efficiency and effectiveness of our internal and BPO customer support functions. The ideal candidate will be responsible for data analysis and reporting, analyzing customer support and performance metrics, identifying trends, areas for improvement, auditing processes, and reporting to help optimize our customer support operations.

• Monitor and analyze key performance metrics, contact center metrics as well as team KPIs.
• Collaborate closely with the customer support supervisor and BPO senior lead to ensure alignment on customer support metrics, key performance indicators(KPIs), and quality standards.
• Perform daily audits of customer support interactions and processes via reports.
• Analyze data to identify trends, inefficiencies, and areas for improvement.
• Collaborate with BPO channel leads to ensure desired outcomes are being achieved.
• Ensure that support channel management is adhered to and coach to any areas of improvement with our BPO team.
• Present reports on findings and recommendations to the customer support supervisor.
• Execute the rollout of initiatives and projects cascaded from the support supervisor
• Responding to and resolving emails, and customer & agent escalations, as needed based on volume.
• Create and maintain documentation of customer support processes and procedures
• Exhibit agility by switching between data management tasks and support calls and live chats, based on operational needs.

Additional Responsibilities:

• Collaborate with cross-functional teams, developing and executing strategies for real-time issue resolution.
• Assist with training and special assignments delegated by the Supervisor/Manager.
• Discuss and implement action plans to improve the overall performance of the entire team.

Qualifications/Skills:

• High school diploma, preferred Associate’s Degree
• 2-3 years of proven experience in a customer support or call center environment
• Experience working with BPO partners
• Experience in data analysis, preferably in a customer support or call center setting.
• Strong analytical skills and experience with performance metrics.
• Experience working with Slack, Gsuite, reporting systems such as Looker, and call center software such as Five9
• Demonstrated experience in effectively managing and resolving escalated situations, ensuring customer satisfaction
• Proven ability to make sound decisions in high-pressure scenarios, addressing customer concerns promptly and finding resolutions that align with company policies
• Ability to present complex data in a clear and actionable manner.
• Must be able to lift up to 15 pounds to handle computer equipment

Preferred Qualifications:

• Knowledge of the mattress and or retail industry.
• Familiarity with the Looker reporting system
• Familiarity with Five9 Contact Center software

What We Offer:(subject to eligibility requirements)

• Remote-first workplace (since 2016!)
• Competitive pay.
• Health, Vision & Dental Insurance.
• HSA company contributions.
• 401K with a company match component.
• Generous Paid Time Off.
• Wellness benefits.
• WFH office and cell phone/internet stipend.
• A FREE MATTRESS plus an awesome Friends and Family discount!

Work Environment:

This role involves working closely with a dynamic virtual customer support team in a fast-paced environment.

If you reside in a state or location where pay transparency laws or regulations have been adopted please read the following: The salary for this position is $52,000 – $65,000. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at [email protected]

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics.

Resident Home participates in E-Verify.

Resident is proud to be a remote-first company and maintains policies to support our unique flexible work location culture. However, there are a few important parameters to our work-from-home-culture: While we currently employ Residents in over 30 US states and 3 countries, if you are hired, you may be restricted to working from the state or country in which you currently reside, unless the state or country to which you plan to relocate is one in which we already operate and no other restrictions apply to the role. As with anything, we encourage an open dialogue about your current location and potential desired relocation during the interview process and upon hire, if applicable, and the extent any other restrictions apply to a particular role. We reserve the right to deny relocation requests post-hire for any reason.

Title: Fully Remote: Onboarding Agent – Contract (Remote)

Location: worldwide

JobDescription:

Purpose:

As an Onboarding Agent at VALR, your primary responsibility is to provide exceptional customer support to users during the onboarding process. You will play a crucial role in ensuring a smooth and seamless experience for new customers while addressing their queries and concerns promptly and effectively.

What will you be doing:

• Take ownership of customer queries and tickets allocated, resolving them independently or seeking technical support when needed.
• Comply with service level agreements by delivering high-quality solutions and timely resolution of customer queries.
• Assist customers with various onboarding processes, including retail and corporate onboarding, basic transaction and trading queries, and providing support to clients who have been scammed.
• Escalate more complex queries to higher-level support teams while maintaining ownership of the query and ensuring customers are kept informed of progress.
• Ensure that queries are handled in an understandable manner using simple language to facilitate customer understanding.
• Make recommendations for improvements in onboarding systems and processes to enhance customer experience and efficiency.
• Assist the team as needed to foster a collaborative work environment and contribute to overall team success.
• Train other team members to enhance their efficiency and skill development in onboarding support.
• Actively seek opportunities for learning and development to upskill oneself and stay updated with industry trends.
• Offer assistance and gain exposure in various areas of interest within the business to contribute to personal and professional growth.
• Participate in projects aimed at improving onboarding support and overall business operations.

What we look for in you:

• Previous experience in customer support or onboarding, preferably in the cryptocurrency or financial industry.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and understandably.
• Strong problem-solving skills and ability to think critically to address customer queries and concerns effectively.
• Ability to work independently while also being a team player, willing to collaborate and support team members as needed.
• Strong attention to detail and organisational skills to manage multiple tasks and priorities effectively.
• Proactive attitude towards learning and development, with a willingness to upskill oneself and stay updated with industry developments.
• Customer-focused mindset with a passion for delivering exceptional service and ensuring customer satisfaction.
• Ability to remain calm and composed under pressure while maintaining professionalism and empathy towards customers.

What can you expect from VALR:

• Competitive salary: Get paid well to work in an exciting industry
• Leave: Compliance with statutory leave required by inidual countries, in addition to flexible leave
• Remote work: Work from wherever you like – Employees to ensure that there is secure, stable internet connectivity to effectively work remotely
• Home office setup: Mac laptop and a discretionary allowance to buy all the extras needed to work happily from home – all of it yours to keep after 3 years. Terms and Conditions will apply.
• Learning fund: An annual upskilling budget of R16,000 per employee, which will be converted to the respective currency of the employee’s payment, in addition to scheduled VALR training.
• Performance bonus: When you contribute to VALR’s success, you’ll be rewarded with discretionary bonuses
• Regular get-togethers outside of work (COVID permitting)
• Annual company retreats (COVID permitting)

Livestorm is hiring a remote Customer Care Representative (EMEA). This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Livestorm - Build strong relationships with your audience through webinars and video meetings.

Bitfinex is looking to hire a Customer Support Specialist - Brazil to join their team. This is a full-time position that can be done remotely anywhere in Brazil or on-site in Sao Paulo.

Customer Happiness Specialist

Remote

Full Time

Mailparser & Docparser

Mid Level

About SureSwift Capital

At SureSwift, were building the company we want to work for, and wed like to give you the opportunity to join our fully remote team of 90+ people around the world.

SureSwift places a high emphasis on a positive work-life balance. We all work remote and focus on building a culture of being known as exceptional operators of excellent SaaS business where everyone thrives!

SureSwift Capital is proud to be an Equal Opportunity Employer. We are looking to fill this role in our Canadian or US market.

About Mailparser & Docparser

Mailparserhttps://mailparser.io/is a B2B SaaS solution that automatically pulls data from emails to gain workplace efficiencies. Mailparser enables its users to extract all relevant data fields from incoming emails that contain important data in the email body or in the form of attachments using parsing rules they define. Extracted data can be sent back to our customers via various integration options in real-time.

Docparserhttps://docparser.com/is a SaaS data capture solution that extracts data from documents (PDFs, MS Word, Image files) and can then send that data automatically to a customers system, a spreadsheet, or any number of places via various integration options. Data is extracted quickly and can be sent back to the customer in real-time.

Your Daily Challenges

When we welcome you aboard as a full-time Customer Happiness Specialist, well introduce you to your team, which consists of the Product Manager, fellow Customer Happiness Specialists, and software engineers. These are the people youll work closely with day-to-day.

• Answering help desk tickets and live chat in an accurate, effective, and timely manner
• Meeting with customers via webcam to help navigate and resolve challenges
• Lead weekly webinars for current customers and weekly demos for potential users
• Onboarding new customers and leading onboarding sessions
• Field inbound calls from potential customers and leverage scheduled calls to convert trial users to paid users
• Collaborate with your development team on any tickets that require their input
• Work with your Product Manager and fellow Customer Happiness Specialists to improve the customer experience
• Track and report your success
• Attend weekly team meetings
• Other duties as assigned

Your Experience and Qualifications

• 3+ years experience in online customer service
• Ownership of Customer Success and Happiness
• Experience using a Help Desk Ticketing System (e.g. Help Scout, Zendesk etc) and Jira
• Previous experience in converting inquiries to paid users is a plus!
• Self-starter, capable of working independently
• Strong organization, multi-tasking, and time management skills
• Strong analytical and critical thinking skills
• Excellent and clear English communication skills, both written and verbal
• Previous SaaS experience is a plus!
• Ability to learn and then educate around new software applications quickly
• Experience working in an entrepreneurial / startup environment
• Experience working with remote teams

Your Compensation

The annual pay range for this role is expected to be between $35K – $45K USD or $47,566 – $61,157 CAD. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed and the applicants skill set.

Background checks will be conducted on final candidates.

Thanks for the time you took to read about this opportunity.

Location:  US Select Locations; 100% Remote

VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering “more human” customer service. Our core values are central to how we do business. That’s why we have partnered with some of the world’s best iconic brands to provide an elevated customer experience.

The Technical Customer Service Representative is responsible for providing an authentic, world-class customer experience for our clients’ customers via phone, email, and chat with the phone as the primary focus and channel. The Technical Customer Service Representative is dedicated to providing customer care and technical support for a company focused on parenting and infant wellbeing. This includes providing services on their intelligent products and applications on iOS and Android platforms, providing information on products and offerings, processing purchase requests, sharing relevant policies, and managing escalated issues to resolution. They utilize a variety of resources, tools, and information to navigate customer accounts, research, and review policies courteously and professionally.

This position requires an empathetic, action-oriented, and flexible problem-solver to provide an elevated and personalized customer service experience that supports and reinforces brand standards—always with a focus on providing best-in-class customer service.

This is a remote, work-at-home position.

What You’ll Do

• Handle customer requests and interactions on behalf of VIPdesk Connect clients via phone, chat, and email with phone as the primary focus and channel
• With a high level of expertise, positive energy, and a can-do spirit, represent a erse lineup of products and brands committed to customer service excellence
• Create positive customer touchpoints via phone, chat, e-mail, and SMS using a friendly, respectful, and professional tone while exhibiting genuine empathy
• Utilize critical thinking skills to analyze information, provide accurate troubleshooting of product and related support; diagnose and resolve issues following best practices and guidelines
• Assist with device installation, app setup, and configuration
• Conducts initial troubleshooting and technical assistance to customers, resolving basic technical issues, including network connectivity and device configuration and escalating complex problems to higher support levels when necessary
• Attend training and meetings as required to stay up to date with new information about the brand, products, services, processes, and policies
• Meet performance metrics including Customer satisfaction (CSAT), average handle time, quality, productivity, etc.
• Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote ersity and inclusion in the workplace.

What You’ll Need

• 1+ years of demonstrated experience and success in customer service
• High School diploma or equivalent
• Technical proficiency in problem-solving and troubleshooting; has working knowledge of desktop platforms and mobile devices and has the with the ability to learn new technology quickly
• Effective communication skills, both written and verbal, with the ability to adjust style to customer demographics
• Polite, friendly, and courteous demeanor when engaged with customers via phone, email, SMS or chat.
• Responds positively to change, accepting of coaching and feedback, embracing and using new learning to accomplish complex or difficult challenges
• Detail-oriented with a focus on quality and accuracy, and has a strong sense of urgency to meet goals
• Able to accurately document customer interaction details with limited errors
• Can type at least 35 WPM with proper spelling and grammar
• A home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, USB wired headset, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
• Currently reside in AR, AZ, FL, GA, IL, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI

Preferred Qualifications

• Experience in a virtual contact center environment
• Experience with troubleshooting apps on both iOS and Android platforms preferred

Training Requirements

Virtual training starts March 22, 2024, from 12pm–7pm ET, Monday–Friday. Training is paid.

Compensation & Benefits

$16.00 per hour for a Technical Customer Service Representative, Level 1.

Our benefits package for full time team members includes, but are not limited to medical, dental, and vision insurance, paid time off, flexible spending accounts and life insurance.

Who We Are

At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness.

VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of ersity, equity, and inclusion. Our inidual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified iniduals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V

Webflow is hiring a remote Technical Support Associate. This is a full-time position that can be done remotely anywhere in APAC.

Webflow - Responsive web design tool, CMS, and hosting platform.

Udacity is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Udacity - Advance your career with online courses.

GitHub is hiring a remote Senior Customer Success Manager - Germany. This is a full-time position that can be done remotely anywhere in Germany.

GitHub - The world's leading software development platform.

Title: Freelance Customer Support Specialist – Italian + English

Location: Remote Remote IT

JobDescription:

About komoot

Komoot is an app that lets you find, plan, and share adventures with its easy route planner. Driven by a love for nature and powered by the outdoor community’s recommendations, komoot helps you explore more of the great outdoors—wherever and however you want. And we’re good at it. Google and Apple have listed us as one of their Apps of the Year numerous times. Today, with over 35 million users and 300,000 five-star reviews, we are well on our way to becoming the most popular app for finding, planning, and sharing adventures worldwide.

Join our fully-remote team of freelance editors and start your adventure with komoot.

We have an ongoing recruitment process (no deadlines) meaning if this role is online it is still open. In case of a large volume of applications we might take the role down to allow our team sufficient time to review them thoroughly. In case we do not find a right match, we will repost the role again.

About the role

Do you enjoy interacting with people and helping them find solutions? Can you easily pick up new information and apply it quickly? Does an independent and flexible working environment help you thrive? If your answers are ‘yes,’ we’d love to hear from you!

We’re looking for a friendly, tech-savvy Customer Support Specialist to join our team. This is a part-time, freelance, and fully-remote position. The time commitment varies, ranging from 10-30 hours a week, depending on the time of year.

This role is perfect for you if you want to work independently and fully remotely – whether you’re a student, a stay-at-home parent, or a digital nomad. We’re looking to build long-term relationships with people who would thrive in this role, based on their circumstances.

Ready for your next adventure?

What you will do

• Your primary responsibility will be to answer our customers’ requests (email only) and help them get the most out of our product. You’ll be the first point of contact for our customers and, together with our Customer Support team, will play a crucial role in how our users perceive us.
• Suppose you’ve been using komoot for a while (or can pick it up quickly) — if you’re great at written communication and looking for a position that offers the right mixture of flexibility and reliability, this is an excellent option for you.

Peak season

• Our peak season at komoot starts in April and ends in September. We expect to receive more support tickets during this time and will have significantly more work available, which is why we would need you to work 20 hours per week minimum between those months.
• The rest of the year is much quieter. However, there will be some weeks when we might need extra help. Being able to upscale/downscale your hours based on the circumstances at the time would be very helpful.

What will your daily work look like?

You will:

• Support our users via email and answer their questions
• Handle mainly product questions and tailor responses from a bank of prepared answers to suit each case
• Work on first-level bug reporting: Identify where there might be errors and then forward the cases to our second-level team
• Regularly ask for help and escalate anything that will require deeper investigation

Why you will love it

• You’ll work with outdoor fans and help them to have beautiful experiences and discover more of the great outdoors.
• You can set your schedule and decide when and where you work daily. The beach? The mountains? No timezone or country restrictions – Onboarding and occasional meetings will be scheduled according to European timezone.
• You’ll have a lot of flexibility and freedom throughout the year to work more during some months and less during others.
• The salary for this position will be 20€ per hour, regardless of where you live. You’ll need to be set up as a freelancer in the country/area where you’re a tax resident and be able to invoice us.

Requirements

You’ll be successful in this position if you

• Can answer around 12 emails per hour.
• Speak Italian on a native level and have at least business fluent English (C1-2). You’ll be working with Italian-speaking customers, and our internal company language is English.
• Are highly self-driven, responsible, well-organized, and independent. This is a position with a high degree of flexibility and no micro-management. You’ll need to be proactive and reliable in your communication.
• Are happy to also work during the weekend. The specific hours will be up to you.
• Are happy to become a komoot expert as quickly as possible (or you already are one).
• Are an excellent written communicator and know precisely how to create high-quality, personalized responses.
• Learn quickly and enjoy deep ing into technical issues and solving them.
• Ideally, you’re a regular komoot user.

GUEST EXPERIENCE BOLT FARM TREEHOUSE – FULLY REMOTE

Reservations/Sales Agent

Ready to help people create memories that will last a lifetime? Passionate about sales and getting people to “YES”? Apply today! We look forward to talking with you soon.

Position Summary:

Bolt Farm Treehouse is seeking a dedicated, customer-oriented Reservations/Sales Agent to join our team. As a Reservations/Sales Agent, you will play a key role in providing an exceptional customer experience and first impression while maximizing revenue through effective sales techniques and maintaining accurate reservation records. Your mission is to convert inquiries into confirmed reservations, and you will do so by responding to prospective customers via email, chat, and phone, using proven sales strategies to get them to “YES”.

Perks & Benefits:

• Competitive pay
• Performance-based bonuses
• Personal and professional development programs
• Free and discounted stays at Bolt Farm Treehouse
• Remote work

Requirements:

• Minimum of 2 years of experience in a similar role.
• Tech-savvy with a systems-minded approach.(You will be using several cloud-based applications)
• Proficient in computer skills, including Google Suite.
• Solutions-oriented mindset.

The Person We’re Looking for Will Have/Be:

• Experience in customer service or sales, preferably in the luxury hospitality industry.
• A track record of reaching goals and winning
• You’re likely an Enneagram 3
• Experience with reservation management systems or similar software.
• Excellent and attentive customer service
• Clear, concise verbal and written communication skills and a professional and polished demeanor.
• Outstanding interpersonal skills.
• Strong sales and problem-solving skills.
• Detail-oriented and highly organized, with the ability to prioritize well.
• A genuine passion for providing world-class hospitality and creating memorable guest experiences.

What You’ll Be Doing:

• Handle incoming reservation inquiries via telephone, email, and online platforms.
• Assist guests in selecting accommodations based on their preferences and needs
• Process reservations and payment details.
• Manage cancellations, modifications, and re-bookings.
• Utilize sales techniques to upsell additional services, packages, or upgrades.
• Utilize technology to maximize efficiency in your role.
• Proactively follow up with potential guests to secure reservations and drive revenue.
• Proactively identify opportunities to maximize revenue and exceed sales targets.
• Respond to guest inquiries, concerns, and requests.

*Referral reward will be paid at 6 months of employment

Department

Guest Experience

Locations

Bolt Farm Treehouse

Remote status

Fully Remote

Tether is looking to hire a Customer Support Specialist - Brazil to join their team. This is a full-time position that can be done remotely anywhere in Brazil or on-site in Sao Paulo.

CoinList is looking to hire a Customer Support Analyst, EMEA to join their team. This is a contract position that can be done remotely anywhere in EMEA.

Creator/Customer Support Specialist (100% Remote Worldwide)

Remote

Prague, Praha, Hlavn msto, Czechia

$34,000 – $38,000 per year

Customer Support

Job description

vidIQ is seeking a dedicated and enthusiastic team member to join our Creator Support Department as a Creator/Customer Support Specialist.You will play a crucial role in providing support to our valued users.

In this role, you will be responsible for:

• Assisting users with their inquiries and providing timely and accurate solutions
• Offering guidance and support to users on how to effectively utilize vidIQ’s features and tools
• Identifying and troubleshooting technical issues and escalating them to the appropriate teams if needed
• Building strong relationships with users and ensuring their satisfaction with our services
• Collecting feedback from users and sharing it with the product development team to help improve our platform

Job requirements

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• 2+ years experience in providing customer support
• Knowledge of YouTube and other social media platforms
• Understanding of video content creation and optimization
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Flexibility to work in shifts, including weekends and holidays
• Proficiency in using customer support tools and software (Intercom, Asana, Stripe)
• Ability to work from 6 am to 2 pm PST, including both weekends

Nice to have:

• You haveyour own small YouTube channel
• Proficiency in different languages

At vidIQ, we value teamwork, innovation, and a positive work environment. We believe in empowering our team members to grow personally and professionally and providing ample opportunities for career development.

If you are looking for a challenging and rewarding role where you can make a difference in the lives of content creators, vidIQ is the place for you. Join our team and be part of our mission to help creators level up on YouTube.

We look forward to reviewing your application & your interest in vidIQ.

User Interviews is hiring a remote Content & Community Director. This is a full-time position that can be done remotely anywhere in the United States.

User Interviews - The user research system for teams of any size.

sFOX is looking to hire a Client Success Associate to join their team. This is a full-time position that can be done remotely anywhere in the United States.

GitLab is hiring a remote Customer Success Manager (LATAM). This is a full-time position that can be done remotely anywhere in Americas.

GitLab - A single application for the entire DevOps lifecycle.

Customer Service Representative

Remote, US

Full time

job requisition id

R-00129214

Leidos is a Fortune 500 company aimed at embracing and solving some of the worlds most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.

POSITION SUMMARY (program supporting/general position overview):

Leidos is seeking an Entry Level Customer Service Representatives (CSRs) to respond to incoming contacts from consumers that have been victims of identity theft and consumer fraud. Must efficiently document consumer complaints into a secure database, provide educational materials/referrals, while providing A+ customer service.

The expected shift is 9:00 am to 5:00 pm (EST) / 6:00 am – 2:00PM (PST)Monday through Friday.

PRIMARY RESPONSIBILITIES:

Respond to inbound calls. Provide excellent customer service. Document consumer data into web application. Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.

MINIMUM REQUIRED QUALIFICATIONS:

• HS Diploma or GED Equivalent.
• Excellent computer/typing skills.
• Excellent communication skills.
• Position requires the ability to obtain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete.

DESIRED QUALIFICATIONS:

• Bilingual (Fluent in Spanish and English, both written and speech).
• Prior call center experience.
• Customer service experience.
• General knowledge of federal law.
• Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application.

This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all wage and benefit provisions are met as required by the Service Contract Act. The salary rate for this position is $15 an hour.

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

FullStory is hiring a remote Principal Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

FullStory - Digital experience analytics, session replay, heatmaps.

iubenda is hiring a remote Customer Care Support Poland. This is a full-time position that can be done remotely anywhere in Remote=First.

iubenda - Privacy & cookie policy generator for websites and apps.

UserTesting is hiring a remote Customer Support Specialist - East Coast. This is a full-time position that can be done remotely anywhere in the United States.

UserTesting - The human insight platform.

Circle is hiring a remote Customer Success Manager, Onboarding. This is a full-time position that can be done remotely anywhere in the United States.

Circle - The modern community platform for creators.

Gnosis is looking to hire a Customer Relations Agent to join their team. This is a full-time position that can be done remotely anywhere in the United Kingdom.

Elevate Labs is hiring a remote Customer Support Agent. This is a full-time position that can be done remotely anywhere in the United States.

Elevate Labs - Discover your mind's limitless potential.

Airtable is hiring a remote Customer Success Manager, Strategic Accounts. This is a full-time position that can be done remotely anywhere in the United States.

Airtable - Build powerful work apps, without coding.

Title: Customer Support Agent (Remote)

Location: DO

Category: Customer Service

JobDescription:

Social Discovery Group is the world’s largest group of social discovery companies which unites more than 50 brands. For more than 20 years, we have been creating premium international dating services and social discovery apps with a focus on video streaming, AI technologies, entertainment, and game mechanics. Our product portfolio includes Dating.com, Cupid Media, Dil Mil, and many others. The products are already used by more than 500 million users in 150 countries around the world.

SDG Invests in social discovery technology startups around the world. Our Investments include Open AI, Patreon, Flo, Wildly, RAW, EVA AI, Clubhouse, Magnet, Tubit, Woebot, BamBam, Flure, Astry, Coursera, Academia, Harbour, Space, Auto1, DocSend, AppAnnie, Rapyd, Boom Supersonic, Trading, View, K-Health and many others.

We solve the problem of loneliness, isolation, and disconnection with the help of digital reality.

Our digital nomad team of more than 800 professionals works all over the world. Our international team of like-minded people and professionals solves ambitious daily tasks and creates truly global products. We value focusing on results, a proactive approach, and we are always looking for new and unconventional ideas.

Our teams of digital nomads live and work remotely from Cyprus, Malta, the USA, Thailand, Indonesia, Hong Kong, Australia, Poland, Israel, Türkiye, Latvia and many others.

We are looking for a Customer Support Agent.

Are you the perfect candidate? Check here!

• You are fluent in English (Japanese, Spanish, Chinese) would be considered a benefit)
• You have experience working with international customers
• You have fast typing skills in English (and
• You are a quick learner and you can absorb large volumes of information
• You can psychologically analyze people and be sensitive to their emotions
• You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
• You can come up with and provide professional solutions to complicated cases
• You are stress resistant, energetic and never hesitant to show initiative
• You have a ‘can-do’ attitude and you believe that ‘everything is possible’
• You can provide an outstanding quality service

So what is this role all about?

• Consulting our customers on all raised questions related to our websites
• Working timely, speedily and effectively with customer requests
• Resolving all customer issues with the goal of customer retention
• Promoting our websites to the customers upon opportunity
• Maintaining a high level of service quality

What’s being offered?

• A convenient shift from 8AM – 5PM AST (UTC -4) ( Tuesdays and Wednesdays as days off )
• Remote work from the comfort of your home
• Loyalty bonuses, referral bonuses, and bonuses for extraordinary achievements.
• Paid vacation, sick leaves, and extra 7 paid wellness days per year
• The opportunity to sharpen your skills in high-quality international customer service
• Participation in informative seminars about the latest trends in Art & Technology
• Internal gamified reward system: get bonuses from your colleagues and exchange them for days off, merch, team building activities, massage certificates, etc
• Health benefits. The company will compensate up to $1000 gross per year per employee according to the paychecks. This can be spent on self-purchase of health insurance, or on doctor’s fees for yourself and close relatives (your spouse or children).
• Children’s education reimbursement. According to the paychecks, the company will compensate 50% of education costs for children ( kindergarten or school), but no more than $1000 gross per year per child.
• Workplace organization. The company provides reimbursement of workplace costs up to $1000 gross once every 3 years according to the paychecks. This money can be spent on the rent of a co-working room, and on equipping the working place at home (desk, chair, Internet, etc.)

SwissBorg is looking to hire a Customer Support Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

About Mozio

Mozio is a thriving San Francisco-based company with a erse team of approximately 50 talented professionals spread across the globe. Our mission is to revolutionize urban transportation and make sustainable travel more accessible and efficient. Through our cutting-edge search and booking engine for Ground Transportation, we empower companies, travelers, and urban dwellers to navigate cities using the most economical and eco-friendly options.

Responsibilities:

• to build lasting relationships between Mozio and its customers and make sure their expectations are met and exceeded
• to manage incoming calls, emails, and chat messages from Customers, Service Providers, and Partners
• to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements:

• Excellent communication skills in English AND 2nd language (French or Spanish) at an Upper intermediate (B2) level or above
• At least 2 years of experience in customer support
• A second language (Spanish, Italian, German, Chinese, or Portuguese) is a plus!

What’s in it for you?

We’re a growing company that’s all about supporting our team and helping them reach their full potential. Plus, we’ve got plenty of career opportunities to offer as we grow.

But that’s not all - this job is 100% remote, which means you can work from your cozy home or anywhere else in the world you want! That’s right, you can travel the globe and work at the same time. And, we’re offering a sweet compensation package with a salary in USD and paid vacations.

Here are the details:

• The job is full-time, 5 days a week (weekdays and/or weekends) for 8 hours a day.
• You’ll be employed as a contractor, so you’ll have all the flexibility you need.

Technical Requirements for this role:

Given that this position is fully remote, we need to make sure that your tech equipment will help you achieve your goals:

• Laptop updated enough to support current web applications (ZenDesk, Google Suite, Slack, etc)
• Smartphone updated enough to support current mobile versions of the most used applications (Google Suite, Slack, etc)
• High-speed wifi connection
• Backup computer
• Backup internet connection. In case your connection is down, you need to find an alternative place or connection to continue with your work

Elastic is hiring a remote Customer Support Representative - Mexico. This is a full-time position that can be done remotely anywhere in Mexico.

Elastic - Open source search & analytics.

GitLab is hiring a remote Customer Success Manager DACH. This is a full-time position that can be done remotely anywhere in Germany.

GitLab - A single application for the entire DevOps lifecycle.

Okta is hiring a remote Customer Success Intern (Summer 2024). This is an internship position that can be done remotely anywhere in the United States.

Okta - The identity company that stands for trust.

Okta is hiring a remote Digital Success Intern (Summer 2024). This is an internship position that can be done remotely anywhere in the United States.

Okta - The identity company that stands for trust.

Peerspace is hiring a remote Customer Experience-Part Time. This is a part-time position that can be done remotely anywhere in the United States.

Peerspace - Unique venues for meetings, events, photo & film shoots.

Airbase is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Canada.

Airbase - The only comprehensive spend management platform for small and midsize companies.

GitHub is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in Japan.

GitHub - The world's leading software development platform.

15Five is hiring a remote Customer Support Engineer. This is a full-time position that can be done remotely anywhere in the United States.

15Five - Holistic performance and engagement solutions for today's HR leaders.

Deel is hiring a remote Customer Success Manager (German speaking). This is a full-time position that can be done remotely anywhere in Spain, Portugal, Poland or Turkey.

Deel - Payroll and Compliance for International Teams.

Circle is hiring a remote Customer Support Specialist (APAC). This is a full-time position that can be done remotely anywhere in APAC.

Circle - The modern community platform for creators.

Shogun is hiring a remote Head of Customer Success Management. This is a full-time position that can be done remotely anywhere in the United States.

Shogun - Powerful page building and AB testing for eCommerce companies.

Chorus One is one of the leading operators of infrastructure for Proof-of-Stake networks and decentralized protocols. Tens of thousands of retail customers and institutions are staking billions in assets through our infrastructure helping to secure protocols and earn rewards. Our mission is to increase freedom and speed of innovation through decentralized technologies. We are a erse team of 60+ people distributed all over the globe. We value radical transparency, striving for excellence and improvement while treating each other with kindness and generosity. If this sounds like you, we’d love to hear from you.

Role

As a Customer Success Specialist, you will play an essential role in our Customer Success team. Your role will be instrumental in managing the entire customer lifecycle, ensuring seamless transitions from sales to customer onboarding, and providing ongoing support. Your role will be key in fostering customer loyalty and maintaining high satisfaction levels.

Application Process:

• Please make a copy the assignment form (link)
• Fill out the assignment
• Share the link in the application form’s “share assignment link” question.

Responsibilities

• Sales Support: Assist the sales team during the initial phases of deal closure, addressing any contracting-related questions.
• Customer Onboarding: Manage the handover from sales to customer onboarding. Coordinate with sales representatives, customers, and the engineering team to ensure an efficient and delightful onboarding process.
• Data Management: Accurately maintain all relevant customer data and details in our CRM systems, ensuring timely communication to all parties involved.
• Training and Guidance: Lead new customers through the onboarding process, helping them understand and effectively use our products and services.
• Ticket and Help Center Management: Efficiently handle customer support tickets within our ticketing system, escalating issues when necessary, and providing prompt resolutions as well as creating new Help Articles based on customer queries.
• Issue Resolution: Coordinate with necessary teams to address and resolve customer concerns and challenges promptly.
• Account Monitoring: Regularly review customer accounts for potential service improvements, and proactive issue resolution. Customer Retention: Work towards retaining and growing customer accounts, with a focus on enhancing customer satisfaction, engagement, and loyalty.

Job requirements

What we are looking for:

• Minimum of [2-3] years of experience in customer success, account management, or a similar client-facing role in the technology or blockchain industry.
• Proven track record of managing customer relationships and successfully implementing customer projects.
• Experience with CRM and customer service platforms (e.g., Salesforce, Zendesk).
• Strong understanding of blockchain technology and staking services.
• Excellent verbal and written communication skills in English.
• Empathy and a customer-centric mindset.
• Strong analytical and problem-solving skills, with an ability to think strategically about customer needs and business challenges.
• Flexibility to adapt to new tools and technologies.
• Strong organizational and project management skills, with an ability to manage multiple accounts and priorities.
• Location: 100% remote, ideally located in US East Coast

Our Offer

• Autonomy and ownership in a friendly and supportive work environment and the opportunity for rapid growth.
• Competitive fixed compensation (80-110k USD + Equity options available)
• All-expense paid quarterly team retreats at various destinations. Past retreats took place in Egypt, Serbia, Kenya, USA, South Korea, and Dubai.
• Remote, but not alone. We are a strong global collaborative environment.
• Remote working budget (Laptop, co-working space, etc)
• Personal development and education budget
• Gather experience and build your network in the vibrant crypto ecosystem. Our customers include the largest exchanges, custodians, venture capital and asset managers in the industry
• Learn about state-of-the-art protocols that lay the foundation for an open, transparent, and programmable financial system.