Land your dream remote job

Seasonal Specialist, Customer Experience (Remote)

at quip

Remote

At quip, we design and deliver delightful products and services that keep your mouth healthy.

The ideal candidate will ensure our customers and community receive the highest quality support and customer experience. You will become an expert on our product offerings and subscription models to provide expert advice and troubleshooting to our customers via email and chat. You will also master internal customer experience and CRM tools and ensure the voice of our customers is heard. You must be passionate about changing the healthcare experience and making it a differentiator for quip.

Current states currently eligible for hire:

Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Dakota, North Carolina, Oklahoma, South Dakota, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming.

This role requires 30-40 hours per week from October 3 through December 31, 2022.

At the end of the seasonal time frame (maximum 90 days), candidates may be offered the opportunity to join quip full-time.

RESPONSIBILITIES

• Effectively respond to customer inquiries via email and chat to ensure that all customers have a unique and memorable experience at every touchpoint with the brand.
• Ensure you are always up to date on huddle topics, training resources, product updates, changes in SOPs, etc.
• Consistently maintain productivity and quality expectations by reaching daily case solve goals and following operational SOPs.
• Maintain expert-level knowledge of all quip processes and procedures.
• Attend all required meetings and training sessions.

REQUIREMENTS

• 1+ years of customer care or support experience
• Prior experience providing customer service in an eCommerce business is a plus
• Familiarity with customer service tools (Zendesk, Salesforce, Dialpad, etc)
• Flexible for weekend and holiday shifts along with 30-40 hour workweeks, dependent upon business need
• Strong people skills you are friendly, empathetic, and a good listener and you’re invigorated by constant personal interaction
• Strong passion for customer happiness, retention, and service quality
• Organized and diligent in following up on action items, cataloging issues, and contributing to program initiatives

BENEFITS

• You’ll be working in a high energy, fast-paced environment helping us make oral care simple and effective!
• Remote-first flexibility
• Generous employee discount on all quip products
• The opportunity to help us make oral care more simple, effective and accessible!

About quip

quip is a modern oral health company launched in 2015 that provides thoughtfully designed personal oral care products and professional dental care services through a digital platform that makes oral care more simple, accessible, and enjoyable. The current personal care offerings include a wide selection of American Dental Association accepted (ADA seal) adult and kid electric toothbrushes, smart brushes, refillable floss pick and string, refillable mouthwash and gum, all kept fresh with a refill delivery service. quip’s professional platform, which is behind quip Aligners and quipcare, is part of the company’s future vision to connect personal care, oral health monitoring and professional care in one digital oral care companion app that helps access and manage all your oral care needs and guide and incentivize good oral health habits.

quip is committed to promoting equality, inclusion, and ersity beyond your brushing routine. We believe our company is better equipped to care for every mouth when we listen to fresh perspectives from every voice, and in doing so, we build an equal-opportunity team of the brightest minds (and mouths)regardless of race, gender, age, religion, sexual orientation, identity, or any other trait that makes you you. By celebrating and supporting our differences, we will thrive in our mission to improve oral health for all.

We are a growing group of 180+ talented people, spread over three continents and united by one common mission: To improve efficiency in shipping through transparency and data-driven decisions.

Being at the forefront of a movement that's leading to a new digital era for shipping, we continuously set ambitious goals that often produce complex challenges and drive us to constantly innovate.

Each day at MarineTraffic presents numerous opportunities to develop skills, share knowledge and have fun. We are an equal opportunity employer that celebrates ersity and is committed to creating an inclusive environment for all employees, one that is fair and honest and gives our people the confidence to be bold, to try new things and to grow.

As a result of our rapid growth, we are looking for a passionate Customer Support Team Leader to join our Customer Success Team. As a Customer Support Team Leader, your ultimate goal is to achieve high levels of customer experience and team wellbeing. You will be planning the strategy and activities to enhance team productivity and performance while guiding the team towards reaching those goals.

Responsibilities

• Manage a team consisting of remote members across the world
• Monitor and coordinate actions and touchpoints with an outsourced Support team
• Monitor team KPIs on a weekly basis and ensure that performance benchmarks are consistently met in all areas
• Plan the team strategy focusing on customer satisfaction and team growth
• Initiate projects to optimise support offering
• Streamline internal processes with the ultimate goal of enhancing performance and team efficiency
• Provide advice on complex customer cases & complaints
• Conduct frequent quality reviews in customer interactions
• Coordinate a smooth flow of support tasks within the team
• Provide forecast for headcounts and annual budget
• Run hiring process and training for new team members
• Responsible for coaching, performance management, and career development of the team
• Identify opportunities for new training and skill checks
• Monitor and share users' feedback across the company
• Work closely with the customer-facing teams to ensure smooth collaboration and process alignment

Requirements

Essential Skills & Qualifications:

• At least 3 years of experience in Team Leading roles (preferably with technology/SaaS companies)
• At least 5 years of prior experience in customer-facing positions
• Experience in managing outsourced teams
• Proven management and coaching skills
• Excellent written and oral English language communication skills
• Enthusiastic and creative leader with the ability to inspire others
• Ability to multi-task, prioritise and manage time effectively
• Effective team coordination and organization skills
• Strong customer-centric mentality
• Conflict resolution
• Problem-solving skills
• Communication skills
• Experience in working with remote team members
• Analytical and process-oriented mindset

Desired Skills & Qualifications:

• Maritime background

Benefits

And these are some of the perks you receive when you join MarineTraffic:

• Work in an international, dynamic and pleasant environment, at a growing company
• Continuing education and training
• Work from one of our office locations or remotely from anywhere in the world
• Competitive remuneration package
• Huge room for creativity and innovation
• Private medical insurance

If you’ve read the description carefully and feel you are a genuine fit for this role, which is both challenging and fun, we would like to hear from you.

Get your career on course by joining a globally recognized industry leader. Apply now.

Leadfeeder is hiring a remote Customer Engagement Specialist. This is a full-time position that can be done remotely anywhere in Europe.

Leadfeeder - Increases your sales intelligence.

• Research, resolve and surface unique complaints to cross functional teams to get appropriate attention and traction for fixes

• Provide squeaky wheel feedback and reporting on repeated complaints to ensure product and engineering teams are solving complicated issues from the root

• Create data driven reports to ensure reduction of complaint volume across multiple channels (email, chat and voice) 

• Research and analyze tools, provide compelling data to reduce volume and turn DSAT into CSAT

• Audit complaints that are handled by our BPO partners for accuracy and satisfaction

• Work with training and quality teams to develop a robust program that can be replicated with our BPO partners

• Perform detailed root cause analysis using 5 whys or other method to ensure true root cause is determined and data is used in prioritizing fixes

• Routinely collaborate with BPO partners to ensure continuous improvement and understanding complaints and institute preventative measures

• Create a sense of urgency amongst team members to resolve incoming complaints within set service levels

• Minimum 3+ years working in a customer support or escalations role

• Must have customer escalations experience

• Experience in resolving regulatory complaints with BBB/AG/CFPB and other complaint aggregators to ensure customer resolution acceptance and regulatory authority resolution 

• Massive Zendesk/Intercom experience so you can gather golden nuggets of insights from complaints and escalations

• BPO leadership experience to ensure feedback loop is continuously surfaced between BPO and Zip teams and that coaching is provided on agent-driven complaints i.e. behavior vs. product or process. 

• Experience working with escalation support teams and queue service levels in a 24/7/365 environment

• Ability to discuss complicated issues with customers and executives so information can be absorbed and action items created

• Extraordinary written and verbal communication skills 

• Ability to create and manage dashboards on new and existing complaints & issue types to ensure service levels are exceeded and customers are responded to with set timelines

• Ability to walk a mile in the customer's shoes and provide compelling customer insights to drive change and create awareness

• History working with customer care teams to ensure they are aware/sensitive to any incidents that may create spikes in volume

• Understanding of fraud indicators and ability to work with internal tools to differentiate between fraud, buyers remorse, merchant related complaints etc

• Socialize top contact drivers from a DSAT and complaint perspective

ABOUT CUSTOMER SUPPORT SPECIALIST ROLE

We are looking for communicative, friendly and customer focused personalities to work within our lively call centre.

It’s not just an ordinary call centre. Our open plan office is fun, lively, supportive and welcoming and you’ll always find something different about how we work that makes your life easier. We really value the people that look after our customers and work hard to make you sure you feel valued and that your contribution makes a difference.

If You will join our team, you will be working with American tech Company!

As a Customer Support specialist, what kind of responsibilities will I have?

• Taking incoming calls
• Handling technical and service queries from customers about their portable devices (incl. smartphones, tablets, computers)
• Provide exceptional customer service on every contact
• Deliver outstanding customer service in a proactive manner
• Maintain strict confidentiality of business-related data

As an Incoming Customer Advisor, what skills & experience will I need? Are there other requirements?

• Fluent Russian language (min C1 level)
• Good English skills (min B2 level)
• Excellent communication skills and multitasking
• Self-motivated and competitive
• Computer literate
• Good typing speed in English and Russian
• Ability to analyse information
• Valid permission for full-time employment
• Clear criminal record
• 1-2 Professional reference(s)

What’s in it for you?

• Coverage of mobile bill
• Monthly bonus system
• Opportunity to earn additional bonuses
• Paid 4-weeks-long professional training
• Health insurance
• An alternating work schedules
• International working environment
• Learning and development opportunities
• Opportunity to work from home

What's next?

Once you apply, you have to complete 2 online tests:

• Personality Test (Talent Assessment and Simulation)
• English test (time limit: 10 minutes)

Both tests must be completed before you can move forward in the recruitment process!

START DATE OF TRAINING: 09.09.2022

LOCATION: Work from home (applicable for applicants who live in Latvia, not abroad)

EMPLOYMENT TYPE: Full time

WORKING HOURS:

• Contact centre business hours in winter (Oct - Mar): 7:00-21:00/ in summer (Mar - Oct): 8:00 - 22:00
• Alternating work schedule (incl. work on weekends)
• 4-5 shifts per week; 9 hours shift work + 30 min lunch
• per VID calendar

SALARY:

• Starting salary is 1150,- Euros/Gross & earn up to 1400,- Euros/Gross

LAST APPLICATION DATE: 31.09.2022

Webhelp is a multinational Business Process Outsourcing company with its head office in Paris, France, that is making business more human for the world’s most exciting brands.

By choosing Webhelp, you will be part of a community of over 100'000 game-changers from more than 190 locations, speaking more than 80 languages in 50+ countries. 

Join us at Webhelp you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a erse pool of engaging projects for some of the most progressive brands worldwide.

More information can be found at www.webhelp.com

Non-discrimination: Webhelp sees ersity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us

#Russian #English

• Responsible for the overall strategy and success of the Customer Success team 

• Build and deepen our MLS customer relationships. As a primary evangelist for Remine, you’ll help our customers and end-users realize the value of our solutions, engendering trust and strengthening our relationships to foster upsells and renewals 

• Lead, grow, and manage a team of Customer Success Managers who are each responsible for supporting a portfolio of MLS customer relationships and driving transformational performance for their respective MLS subscribers which effectively results in revenue growth for Remine 

• Identify key metrics around user adoption, user satisfaction and customer satisfaction and hold your team accountable to these metrics 

• Work closely with our Marketing team to deliver messaging and content that builds awareness of our applications and training resources 

• Work with our Training Specialist to develop and deliver training programs that exemplify the “why” and get customer excited to train on and end-users excited to use Remine 

• Work closely with our Product, Implementation and Support teams to ensure Remine is capturing customer and end-user feedback to deliver products our end-users love and value 

• Partner with the Support and Product teams to ensure our customers are receiving efficient resolution of their reported system issues 

• You will report to the CEO and be a key player on the Remine Go To Market team 

• Disciplined, organized, and self-directed by nature 

• Experienced leader, who knows how to guide a team through difficult uncertain situations, excellent problem solver 

• Strong analytical skills with an aptitude for translating customer feedback and data into actionable plans 

• Skilled at storytelling and leveraging data to communicate complex ideas effectively 

• Excellent listener with a proven record of identifying customer pain points, uncovering additional sales opportunities, and showing empathy to those they work with 

• Skilled at storytelling and leveraging data to communicate complex ideas effectively  

• You employ a growth mindset and learn quickly, with a commitment to your team’s personal growth  

• Bachelor’s degree and at least 8+ years customer success experience, with 4+ years in a leadership role  

• Experience navigating and working with cross-functional teams 

• Willing to travel upon request to meet with customers and attend industry events  

• Remote-first with access to shared spaces

• Unlimited PTO + 14 Paid Holidays

• Excellent benefits package that includes medical, dental, vision, 401(k), and more

• Annual training budget dedicated to your professional development

We are building a brand new international support team and are looking for an enthusiastic and experienced leader to help build our future processes and provide leadership and development for the team members. Support is a central part of our business, contact us if you feel the same.

About DoubleCloud and our project

We were creators of the first managed ClickHouse service back in 2018, with more than 500 customers. Our engineers are significant contributors to leading open-source technologies like ClickHouse, PostgreSQL, Odyssey, WAL-G, and others.  

Since 2021, we have worked with more than 100 companies crunching analytics with various data tools, including Clickhouse and BigQuery, Redshift, MySQL, Postgres and Kafka. 

As a result, we created a data platform to specifically help any business build an end-to-end modern data stack and real-time analytics with fully managed opensource technologies, like Clickhouse, Kafka, etc.

With our platform, data engineers can focus on what they love building instead of spending time on tasks related to scaling up or down, installing updates, deploying additional software and other required admin around open source technologies.

As a company, DoubleCloud is an early-stage startup incorporated in Germany (Berlin) and the USA (Boston). 

We are currently over 40 people today, and the team is growing fast. 

What you will do:

• Create and own the support team's processes, and seek opportunities for continuous improvement through automation, training, improving tools and via cooperation with other departments
• Take ownership of the support team's KPIs and roll out inidual team member's KPI's to ensure that DoubleCloud's team and customers are receiving consistently high service levels
• Work collaboratively with other departmental managers and outsourced service providers to constantly improve Double Cloud's overall support function, including streamlining and minimizing escalations both from level 1 and to Level 3 (Site Reliability Team)
• Take ownership of Level 2 support's knowledge library and create processes and plans to develop and improve our knowledge base
• In cooperation with Recruitment and HR, hire and onboard new team members for L1 & L2 Support
• Build a training and development plan for new team members and carry out regular, constructive performance reviews

What you will bring to the team: 

• Experience building and leading customer facing technical support 
• Experience establishing and running fundamental support processes such as: Ticket Management, Request Management, Problem Management, Knowledge base etc.
• Good project management skills with the ability to manage multiple projects simultaneously, prioritize and meet deadlines.
• Ability to be on-call available if needed.

It would be a plus but not a hard requirement to have any of the following experiences

• Hands-on experience working with AWS, Azure, and/or GCP is a plus.
• Familiarity with SaaS and PaaS Cloud platforms such as Snowflake, Databricks, MS SQL, Oracle, and/or others.
• Familiarity with open-source solutions like Kafka, Postgres, Elastic, K8S, ClickHouse, and others.
• Proficiency with Service Management tools like Jira, HubSpot, PagerDuty, etc.

DoubleCloud Culture

As a team, we work in a startup-like agile rhythm. We help and inspire each other, try new things and learn new lessons. We are here for each other, and we ensure each inidual has everything they need to reach their goals. We are here to build the best possible product and want our customers to get the most value of it.

DoubleCloud is proud to be an equal opportunity employer. Simply put, we do not discriminate which means we treat everyone with respect. Diversity, equity and inclusion are fundamental principles at DoubleCloud. 

We're a global and erse team full of positive vibes, and we love it that way.

Benefits & Perks

Our Talent Team is working vigorously to provide the best working experience possible. At the minimum you are getting: 

• Exceptional medical benefits with 100% employer-paid premiums and well being perks
• Paid parental leave 
• Personal and career development courses 
• For WFH: Home office expenses reimbursement options 
• For remote coworking: office space or coworking expenses reimbursement
• Flexible vacation and paid sick leaves
• Subsidized retirement plan
• And plenty more…

Interested?

Get in touch or share this Job Description with someone you think may be interested.

• Set the strategy, build relationships, and deliver impact with a portfolio of high growth accounts 

• Collaborate with cross-functional teams to scope out opportunities and deliver results  

• Develop and deliver adoption strategies to meet outlined objectives 

• Operate as the lead point of contact for any & all matters specific to assigned clients, including training, marketing, feedback and support escalations 

• Duties are wide ranging. Specific examples include: 

• Regular calls to clients to: Ensure they see messaging on our latest releases, answer feature-related questions and discuss marketing and communication plans 

• Present system usage metrics to clients, review them and supply insights on what the metrics mean and how to improve upon them 

• Get system feedback on features, discuss system functionality, etc. 

• Scope out opportunities to upsell services on the account  

• Perform regularly scheduled training on our suite of products in front of an audience of real estate agents and brokers, explain why they should use the system 

• Lead “Train-the-trainer" feedback sessions and relay the feedback internally through defined processes  

• Create a market adoption plan to drive end-user adoption 

• Ensure CRM records are updated with pertinent account information including products in use, member count, contact records, etc.  

• At least 2 years of experience in a customer facing role 

• Strong public speaker, both in-person and virtually in front of large audiences  

• Experience training both trainers and end-users  

• Excited about tackling challenges and finding creative solutions

• Experience with SaaS. Though technical knowledge is not required, you must have the ability to understand and explain product functionality to our end-users  

• Excellent written and verbal communication skills 

• Working knowledge of real estate and the “day in the life of an agent” 

• Travel may be required upon request 

• Bachelor’s degree preferred 

• Remote-first with access to shared spaces

• Unlimited PTO + 14 Paid Holidays

• Excellent benefits package that includes medical, dental, vision, 401(k), and more

• Annual training budget dedicated to your professional development

Customer Support Associate

REMOTE

United StatesAM&CSFull time

Description

About Current Health

Current Health is a leader in the movement to transition more healthcare into the home. We’re a technology company, but beyond our best in class hardware and software capabilities, we help healthcare organizations operationalize care at home and deliver excellent patient experiences through helping with the last mile of care logistics and services. We partner with leading healthcare organizations to advance home-based care in the US, the UK, and around the world.

More than doubling in size in the last year, we’re building a global team united in one purpose: helping people live healthier, longer lives by predicting disease and enabling earlier treatment. At Current Health, we seek to put patients first, solve problems with curiosity and creativity, pursue uncommon collaboration, and never stop growing. We’re a remote-first company, which means that everything from how we work, communicate, and socialize is shaped by tools and culture that prioritize collaboration and support independence.

Position summary

As a Client Support Associate your goal will be to solve problems for clients and their patients, and provide exceptional customer service and support in real time. You will staff our technical support desk, responding to calls, emails, and instant messages from clients and their patients. You will be a Current Health expert, and compassionately help iniduals solve their problems. You will also be a Current Health ambassador, reaching out to make sure that our clients and their patients are successfully using our product and services to improve their health and wellbeing.

It’s critical that you are results-driven, product-savvy and can quickly learn how to use new tools. We are looking for someone who has a burning desire to meet challenges head-on and succeed. If this sounds like you, then we want to get to know you.

Given the staffing of the team, some flexibility and a willingness to work occasional holidays is essential.

What You’ll Be Doing

• Respond to technical support questions that arrive by phone, email, and IM, solving the problems of clients and their patients based on deep knowledge of our products and services.
• Support the logistics team, making sure that products get to patients that need them, reusable medical devices are retrieved and recycled, and any issues with missing or non-working parts are resolved.
• Reach out to patients to make sure their experience is excellent and any problems they are having are resolved. This may involve interfacing with their clinician or the Current Health clinical staff.
• Collect and organize information gained during these interactions with our clients and their patients and help the Current Health product team turn these observations into useful insights and better products.
• Be a subject matter expert on Current Health’s product offerings helping clients optimally utilize our technology as they go live (including training end users)
• Support the Implementation Team by providing tactical response and strategic solutions to use cases and translating these into actionable steps for clients
• Support clients in onboarding of users to the Learning Management System and granting user access to the Current Health system
• Coach and support patients in the initial setup of the Current Health Kit. Responding to any patient inquiries and troubleshooting as necessary.
• Provide support in Root Cause Analysis and Lessons Learnt to prevent future issues
• Serve as the client support representative during the implementation and post go-live phases to drive optimization for clients

Requirements

What we’re looking for

• 1+ years of work experience in software implementation, designing solutions, delivering group trainings
• Experience working for a medical device, health IT, or digital health company
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• Self-motivated inidual with a bias for action
• Ability to work collaboratively in a team environment, multitask and prioritize multiple requests
• Passion about working in a fast-paced environment

Benefits

• 401k contribution up to a maximum of 3% on base salary
• 70% contribution towards Health, Optical and dental plans including partner and family.
• 1 x Life & AD&D Insurance
• Holidays: 33 days per year inclusive of public holidays
• Flexible, autonomous working environment
• Travel expenses covered
• Spec your own environment
• Employee Assistance Program
• Team events

About Wurl, LLC.

Wurl’s is a global streaming network. Our B2B services provide streamers, content companies, and advertisers with a powerful, integrated network to distribute and monetize streaming television reaching hundreds of million of connected televisions in over 50 countries.  This year Wurl was acquired by AppLovin (Nasdaq: APP), an industry-leading mobile marketing ad tech company, bringing together the technology and innovation of the mobile and television industries.  With the merger, Wurl employees enjoy the best of both worlds: the dynamic environment of a 160+ person start-up and the stability of a high-growth public tech company.  

Wurl is a fully-remote company that has been recognized for the second year in a row as a Great Place to Work.  Wurl invests in providing a culture that fosters passion, drives excellence, and encourages collaboration to drive innovation. We hire the world’s best to build a bunch of cool stuff on an interface fully integrated with their own from streaming, advertising and software technology to continue to help us disrupt the way the world watches television.

Client Success Manager (Remote):

We are hiring a Client Success Manager in the UK to be responsible for the day to day communications with clients to build/maintain relationships & support revenue goals. This role will also serve as an advocate and liaison between clients and internal teams (including Product Development, Support, Engineering, Sales, etc,) to establish and maintain overall client success & satisfaction.

What you will do:

Drive high levels of partner and client satisfaction through:

• Communicating with clients on calls, emails and other methods to support and advance service launches, new revenue opportunities, etc.
• Work with the Product Team to create and advance new feature requests by providing client feedback and insight.
• Work with the Channel Operations team to guide clients through the service launch cycle.
• Work with the Business Development team to identify new distribution opportunities for studios, and to achieve the revenue goals associated with these opportunities.
• Identify potential upsell opportunities for existing clients and communicate leads to Business Development team members, or progress these opportunities without assistance (if applicable).

Who we are looking for:

• 2+ years of Experience in a customer facing role in CTV Streaming or Advertising
• Previous Sales experience: ability to speak with senior client executives, isolate key business questions, gather business requirements, create required documentation, etc.
• Expert project management & task management skills, including an ability to take on several projects at once in a highly detailed and organized manner
• Familiarity with Salesforce CRM
• Familiarity crafting a story from data is a plus
• Excellent written and verbal communication skills.
• Foreign language abilities is a plus.
• BA/BS degree or equivalent.

What We Offer

• Competitive Salary & Equity
• Pension Matching
• Remote first policy 
• 25 Annual Holiday Leave Days 
• Private Medical Insurance 
• $1k Work From Home Stipend to set up your Office 

Few companies allow you to thrive like you will at Wurl. You will have the opportunity to collaborate with the industry’s brightest minds and most innovative thinkers. You will enjoy ongoing mentorship, team collaboration and you will understand what we mean by ‘human connection”.  You will be proud to say you're a part of the company revolutionizing TV.

At Wurl, we value work-life harmony and believe that family and mental health should always come first.  Our team is fiercely passionate and contagiously enthusiastic about what we are building.  While we are seeking those who know our industry, there is no perfect candidate and we want to encourage you to apply even if you do not meet all requirements. 

As a leader in process intelligence technology, Skan leverages computer vision and machine learning to help organizations be greater at business by triangulating insights from people, processes, and technologies to accelerate business transformation.

Location

For this position, we are looking for remote candidates located in the United States and Canada.

As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on expanding our offerings within customer accounts, increase customer retention, solve customer issues, and drive customer satisfaction. We're looking for a customer-focused leader with success in delivering exceptional client satisfaction and complex process transformation programs.

What You’ll Do:

• Develop and manage client portfolios and procedures
• Sustain business growth and profitability by maximizing value to customer
• Gather insights from data and present findings effectively to client leadership
• Organize product demonstrations, product awareness and discovery sessions for customers
• Improve customer onboarding processes
• Evaluate and improve tutorials and other communication infrastructure-related topics
• Mediate between clients and the internal organization while handling and resolve customer requests
• Work with the sales team to manage upsell
• Aid in product design and product development
• Understand/manage contractual obligations

Requirements

What You’ll Bring

Need to have

• Bachelor’s Degree
• 6+ years of professional experience preferably in a customer-facing role
• Industry knowledge and experience in delivering Digital Transformation Initiatives and Project Management
• Leadership skills and an ability to coordinate and collaborate with Field Engineering and Solution Engineering teams

Nice to have

• Strong interpersonal skills
• Strong organization and presentation skills
• A propensity for relationship building
• Professional experience in Financial Services and/or Insurance

Benefits

• 100% coverage of Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Remote position

Vetster is the world's most advanced marketplace for veterinary telemedicine. We connect pet parents with licensed veterinary professionals for virtual care by means of video, voice, or text chat. Pet parents can receive advice, care, diagnosis, and the fulfillment of prescription medication, right from the comfort of home. Veterinary professionals choose Vetster for our sleek, easy to use product. Veterinarians set their own rate, set their own hours, and work as much or as little as their schedule permits.

Today, thousands of pet parents have tried Vetster for the convenience of quality medical care offered through our unparalleled platform experience. Vetster is changing how the world “sees” its vet, and we couldn't be more proud of our mission.

About the Role

Vetster is looking for a credentialed Veterinary Technician to join our Customer Experience team, reporting to the Customer Experience Director, Lauren Azzopardi and Vetster's Medical Director, Dr. Sarah Machell (DVM). You will communicate primarily via our live-chat app, to screen patients remotely and provide teletriage services, appropriately escalating appointments to our online veterinarians. You will also offer pre & post appointment support to both our veterinary partners and pet parents in our general support channel. This is a remote role, and evening and weekend availability is required.

Responsibilities:

• Screen patients remotely, assess symptoms 
• Provide teletriage services, determine how urgent the client's concern is and how quickly veterinary care is needed
• Become a Vetster product expert and understand the support needs of both our veterinary partners and pet parents
• Appointment management
• Onboard new veterinary partners
• Demonstrate problem solving and decision making in real-time
• Complete additional projects and assigned tasks when required

Required skills and experience:

• Successful completion of the VTNE
• In good standing with licensing board
• Availability to work evenings, weekends & holidays
• Excellent verbal & written communication and interpersonal skills
• Self-starter with distinct attention to detail and flexibility to handle erse tasks
• Hyper organized; as a startup, there are many moving parts to juggle - the successful candidate will not only be comfortable with, but will thrive within an environment of ambiguity, competing priorities, and tight deadlines
• Technologically savvy - able to quickly learn new software & programs, familiarity with Hubspot and live-chat is an asset
• Self-sufficient - ability to work independently and remotely
• Most importantly - a passion for the mission of Vetster!

*Client facing experience is an asset*

Accommodations:

Vetster welcomes and encourages applications from everyone! We are committed to accommodating candidates in ways that will make them comfortable and successful throughout the hiring process - both physically and mentally. These accommodations are available at every stage of the application process upon request.

Customer Support Associate – Accounts & Billing (Weekdays)

at Webflow

US Remote

Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Customer Support Associate – Billing & Accounts to help empower our customers to do their best work and make Webflow the best product possible.

About the role

• Location: San Francisco HQ or US remote
• Preferred time zones: Pacific Time Zone, United States
• Type: 40 hours per week, Full Time
• Non-Exempt Status

A normal shift would consist of working Mondays to Fridays!

As a Customer Support Associate – Billing & Accounts, you’ll

• Provide consistently high-quality customer experiences for all Webflow customers
• Help customers in support queues using applications including but not limited to Zendesk and Jira
• File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
• Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services.

That said, these responsibilities are just the start! At Webflow, we encourage you to contribute wherever your interests take you and shape your role accordingly.

About you

You’ll thrive as a Customer Support Associate – Billing if you:

• Have demonstrated experience with providing high-touch customer support over email and live chat in SAAS or technical customer service
• Possess a deep understanding of Webflow products or have experience with other web design tools or platforms
• Understanding of HTML, CSS, DNS or advanced understanding of Webflow
• Exhibits analytical reasoning and critical thinking skills for technical troubleshooting
• Have demonstrated written and verbal communication skills (English)
• Ability to learn new digital tools quickly
• Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
• Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.
• Advocate for others including customers and colleagues and you want to build a career in customer support!

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

About us

At Webflow, we believe that what we’re doing doesn’t define our success — so we focus on our why and how:

Our Mission

To empower everyone to create for the web and lead impactful, fulfilling lives while we do it.

Our core behaviors (how we act)

1. Earn customer trust
2. Get it done, do it right
3. Practice candor with care
4. Dream big, ship often

Our commitments to you

• We’ll pay you! This is a full-time, salaried position that includes equity
• We’ll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses
• We’ll pay you to take a vacation seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days
• We offer flexible parental leave
• We provide remote employees with the equipment they need to create a great remote work environment
• We will offer you the support you need to help you grow as an impactful Customer Support Specialist – Billing & Accounts and a human being

Ready to apply?

If you share our values and enthusiasm for empowering the world, we’d love to review your application! We promise we do take the time and care to review every application we receive. However, as much as we wish we could interview everyone who submits an application, we cannot guarantee an interview or feedback due to the unprecedented volume of applications we are receiving today. We are rooting for you, and hope you do consider applying.

Note: You’ll need valid U.S. work authorization to join us.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

Webflow requires all new employees to submit proof of their COVID-19 vaccination status as a condition of their employment. As such, your failure to timely provide such information, upon Webflow’s request, may result in the revocation of your offer or the termination of your employment with Webflow, as applicable.

At this time, Webflow does not require fully remote employees to be vaccinated against COVID-19. However, you must be fully vaccinated against COVID-19 and provide proof of vaccination to work out of any Webflow office, visit an office, or attend any in person work events, including company off-sites, company sponsored social gatherings, and meetings. As such, at this time, we will only consider iniduals who are fully vaccinated against COVID-19 for roles which require any in person work. If, due to the nature of your role, you are at any time during your employment required to work in person, but you are not fully vaccinated against COVID-19, subject to applicable regulations, your employment may be terminated.

We are committed to maintaining a safe and inclusive workplace, and our vaccination policy will evolve in response to the changing risks and regulations associated with COVID-19.

Title: Remote Referral Entry Specialist

Location: US National

Full-Time

Overview

Here at VRI we provide a sense of security not only for our clients but also for their family members, friends, and caretakers. VRI’s Welcome Team Representative is responsible for coordinating registration and onboarding of new clients, completing client profiles and providing education on VRI services. This team serves as the first voice of VRI with new clients, caregivers and case management support staff.

Schedule: M-F 11:30am – 8:00pm EST

Responsibilities

• Process new client referrals and enter client demographic and billing information into VRI systems via phone.
• Required phone work 80% of position.
• Manage outbound and inbound phone calls to clients, caregivers and case management support staff to explain services and establish client relationship.
• Interact with external and internal parties in a professional, helpful and courteous manner.
• Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
• Ability to resolve problems by clarifying issues; researching and exploring answer and alternative solutions; implementing solution and /or escalating unresolved.
• When appropriate evaluate appropriate device selection and provide basic trouble-shooting technical assistance to clients as required
• Record details of calls and messages in VRI systems.
• Maintain access to, and security of, highly sensitive materials.
• Maintain productivity and quality goals.
• Other duties as assigned.

Qualifications

• Required High School Diploma or GED
• 1-2 years of related professional experience preferred
• Ability to work flexible hours and overtime when needed
• Self-motivation and the ability to work independently and with teams
• Proficient in the use of Word, Excel, Outlook, and PowerPoint
• Excellent oral and written communication skills
• Proficient in managing multiple tasks at the same time

General Assembly is hiring a remote Student Success Specialist. This is a full-time position that can be done remotely anywhere in the United States.

General Assembly - The leading source for training, staffing, and career transitions.

Customer Support

London, England, United Kingdom

Customer Success & Operations

Full time

RN00060

Description

The Customer Excellence team is responsible for ensuring that the customer is successful.

This is the FULL gamut of success and so includes, onboarding, account management, retention and expansion, and technical support.

We strive to ensure our customers are getting the most value from our product.

This is a full-time Customer Support role

. You will be responsible for managing customer expectations, troubleshooting, and escalating issues.

The role also requires you to report on customer issues, feedback, and trends

. You will be an important member of the CybSafe tribe and part of a fast-growing and passionate team.

THE TYPE OF PERSON WE’RE AFTER:

We’re looking for an enthusiastic and motivated person with a positive attitude. You should have the ability to stay super-organised and have strong attention to detail.

You should also have an analytical brain, a desire to understand the customer and the ability to get under the hood of the processes. We’d like you to have a passion for people and love being part of the team. You need to be able to interact with a variety of people such as the Customer Excellence team, Content Development team, Product and Engineering team, Sales team.

Finally,

you will need to understand and embrace technology, have a passion for learning new facts and acquiring new knowledge. Also CybSafe are on a super exciting journey into the US market meaning your role will see you interact with US clients. Due to the nature of the way they work, we might be asking you to work within their timezones a couple of times a week

Requirements

The Basics

• Provide day to day proactive customer support to a global customer base
• Handle emails, outbound calls, operate live chat on our website
• Become well versed in our products to provide support to customers
• Manage, triage, assign and work on issues in the customer support queue
• Provide the technical team with consistent and clear information when issues need to be escalated.
• Taking responsibility for the technical processes involved when setting up new customer accounts
• Assist in onboarding and training customers about how to use our products and services when they reach out
• Work in collaboration with the Customer Success team and wider company to help drive improvements in our offering and internal systems

Metrics & Reporting

• Contribute to the creation of management reports detailing the performance of the operational support team and identifying key actions to improve KPIs.
• Provide insights to the Product Team from support case data analysis to inform the product strategy and roadmap
• Improve first time resolution and rate of automated response ultimately driving issues to be fixed at the lowest tier possible.

Knowledge Management

• Write, publish and share instructional engaging help content that addresses customers’ most pressing pain points and frequently asked questions
• Create and automate most common incoming issues using chatbots so that the support team can focus and resolve important issues
• Search first, reuse, and refine what other team members have done before creating new processes, Help Centre articles and reports from scratch

Customer Feedback

• Create a robust process to collect customer feedback for each support case
• Report on customer feedback, summarise and present this feedback to other departments
• Manage all types of customer complaints, feedback and praise. Escalate them if and when necessary.

THE SKILLS & KNOWLEDGE YOU’LL NEED:

Required

• Essential: Minimum 3+ years of customer or technical support experience.
• Experience working in a startup environment, Software as a Service or Software Technology businesses.
• Should have strong analytical skills and problem-solving skills. (this one is most important)
• Excellent written and verbal communication skills (this one is really important)
• Ability to connect with customers, build rapport and trust.
• Ability to work under pressure and meet tight deadlines, where necessary.
• Completer-finisher. Understand a new task and complete it without always having detailed instructions.
• Ability to listen, communicate and to relate to other teams on a personal or professional level.
• Strong organisational skills with the ability to multitask and prioritise
• Have a flexible and enthusiastic approach to support our growing team
• Demonstrate effective conflict resolution skills.

Desirable

• Passion for Cyber Security
• Proficient with technology, familiarity with CRM systems (extra points if you are familiar with HubSpot), GSuite (Google Drive, Docs, Sheets, Slides, Forms, etc), collaboration tools (eg Slack, Trello, Intercom), etc
• Basic understanding of software development processes
• A creative mind with an ability to suggest and drive improvements.

Benefits

We’ll make sure you are cared for and rewarded

You will have ongoing development with a clear progression path and training budget, and you can join in on our weekly development CybSessions which are mixed and varied.

You can work from anywhere in the world and have access to WeWork offices if you struggle to find peace at home. We’ll get your kit to you, make sure you have a great setup (including a desk and an ergonomic chair). We’ll make sure you can work in comfort from no matter where you are.

All of our people have ownership of our mission through our stock option plan, we also offer discretionary bonuses and PerkBox.

We care about your mental health, it’s the foundation of all we do. You’ll have a mental health budget to spend in the way you want, access to an employee assistance programme and PerkBox medical.

We also have mental health days and company rest days! Check out our ever-growing list of perks here

Whether you choose to be 100% remote or hybrid, you will always feel a part of the tribe

We’re a remote-first’ company. Our team is anywhere and everywhere. So, wherever you are in the world, you can fully participate in all of our get-togethers and team meets. We get up to all sorts of social activities, from yoga, to croissant making, we have something for everyone

DIVERSITY & INCLUSION

We believe in being a erse and inclusive tribe. There are no excuses for anything less. We recruit, employ, train and promote qualified applicants regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We are aiming for more than great – we believe that truly erse teams can do impossible things and we want to do those things.

To do this right, we need to start at the beginning: when you apply to work here. This survey will help us better understand the people who want to work at CybSafe. It’ll help us see how different demographics progress through our hiring process, and where we need to make improvements to give them a better chance of succeeding. If you choose to fill it out, all of the information you give us is:

Voluntary. And we’ve included a “prefer not to say” option for every question. It’d be helpful if you still fill out the survey even if you choose “prefer not to say” for every question, as it’s useful for us to understand & record this. We won’t know if you choose to fill this survey in or not.

Anonymous to CybSafe. We can’t tie your responses to you and they won’t make a difference to the outcome of your application. We’ll only use grouped responses for equal opportunities monitoring in our hiring process.

For more information on how we’ll use this data, please read our Privacy notice and specifically the Recruitment candidates tab

By filling out the below survey, you agree that we can use your responses for the purposes we’ve mentioned above. If the link doesn’t work, please clear your cache & cookies and try again.

https://cybsafeadmin.typeform.com/to/n8DnrVEN

So, what’s next?

Our interview process is a 3 to 4 step journey, exploring what your ideal career really looks like, your experience and then planning how we can support you to succeed.

We have a faster-than-most interview process, (at approximately 3 weeks) so, from start to finish you could be with us within the month! It starts with one simple chat

DMarket is looking to hire a Customer Support Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Service Representative Work from Home, USA – Accredo

Location

Virtual, US

Category

Customer Service & Claims

Job Id

22010750

Are you passionate about helping people? Do you want to work at home? THINK CIGNA…we are changing health care to make it more affordable, personalized, and focused on helping the whole person to achieve better health. As a Customer Service Representative, you’ll join an elite team of patient advocates, responding to phone inquiries regarding prescription medications for Rare diseases.

Here’s a little more on how you’ll make a difference:

• Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.
• Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time.
• Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately.

What You Should Have:

• High School Diploma / GED required
• 1 year of relevant experience
• General PC knowledge including Microsoft Office
• Excellent communication skills (verbal and written)

What you’ll love about working here:

• Fun, friendly, and unique culture – Bring your whole self to work every day!
• Choice of three unique medical plans
• Prescription Drug, Dental, Vision and Life Insurance
• Employee Contributions for HRA and HSA accounts
• 401K with Company Match
• Paid Time Off and Paid Holidays
• Tuition Assistance

NOTE: You will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up.

ABOUT ACCREDO

Through our range of health care products and services offered, Accredo team members provide in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis and growth hormone deficiency. In addition to health care products, we provide comprehensive management services – including outcomes measurement, counseling, clinical care management programs, social services and reimbursement services. By performing in these very high-touch roles, employees have a daily opportunity to make a positive impact on their patients’ lives.

For this position, we anticipate offering an hourly rate of $17 – $22, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Customer Service Lead

Location: Remote

Job Description

As a Customer Service Lead, you will be an instrumental part of ensuring the most exceptional contact quality and service possible for Minted’s customers. CS Leads are responsible for working closely with and providing daily support to a team of Customer Service Representatives (CSRs). Reporting to a Team Supervisor, you will serve as a Minted subject matter expert, providing in-the-moment coaching and support to allow the team to deliver excellent service. Team Leads will use problem-solving and people skills to support the team through multiple channels, driving productivity while monitoring incoming contact volumes, SLAs, and associated prioritization to tackle the highest priority cases first. Team Leads have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Your #1 objective is to offer the best experience possible for any customer interacting with Minted, and you support CSRs to do this by offering hands-on team support.

Responsibilities:

You will:

• Provide day-to-day support, subject matter expertise, and real-time coaching for Customer Service Representatives, motivating and supporting the team to resolve customer concerns
• Stay present and available for the broader Customer Service team, including monitoring communications, answering questions, and providing real-time feedback via Slack and Google Hangouts
• Oversee the team to drive productivity through contact prioritization via queue management and adherence monitoring
• Provide interval updates to the team, sharing hourly progress versus SLA targets
• Navigate and resolve financial transactions and support vendor communications required to resolve customer concerns
• Serve as the first line of defense for escalations for the broader Customer Service team
• Approve service recovery requests and produce promo codes
• Stay up-to-date about the knowledge base for Minted products, services, and policy details and updates by reviewing the Customer Service knowledge base, as well as training updates, and daily huddle announcements
• Work closely with the Team Supervisor to support the CSR coaching process
• As time permits, support answering email and other contacts; support ad hoc projects, such as Training and Quality Assurance support
• In partnership with your Customer Service Team Supervisor, responsible for Quality Assurance, CSAT, and Productivity for your team
• Promote a positive and friendly environment supporting good morale and cooperation

You are:

• Professional, with leadership skills, and excellent interpersonal and communication skills
• Someone who leads by example, enthusiastically encouraging team members to follow Minted best practices and departmental policies
• Able to take direction and quickly learn new procedures, processes, and products
• Open to feedback, believing in a culture of continuous improvement as you work toward inidual and departmental goals
• Comfortable using technology; ideally familiar and experienced with eCommerce
• Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy

You have:

• A Bachelor’s degree or equivalent work experience
• 2+ years of experience in a Customer Service role required, with proven excellence and an overall understanding of customer satisfaction
• A proven track record of supporting Minted customers with exceptional service
• Excellent written and verbal communication skills
• Detail-oriented, problem solver, promotes a positive team environment
• Excellent computer/software skills. (Google Docs, Sheets, and Slides)
• Experience with Salesforce or other CRM software a plus

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and ersity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

Customer Service Representative

*This is a 100% remote work from home opportunity. 

Every great journey begins with a single call. Viking’s Customer Service department seeks to add Travel Service Specialists to join our growing team. Successful candidates receive 6 weeks paid training before transitioning to the customer service team. Looking for a challenging, yet rewarding career in a fast-paced environment? 

Job responsibilities

• Effectively and empathetically assist a high volume of customers with their existing bookings
• Listen, assess, and resolve customer questions and concerns to achieve the highest level of customer satisfaction
• Make outbound calls and provide additional information as needed
• Ensure accurate and timely service and respond quickly and proactively to customer requests
• Clearly communicate company policies and procedures
• Maintain inidual and team service quality goals
• Assist guests with general itinerary or cruise inquiries, taking payments and other service needs directly related to a booking or customer profile
• Maintain inidual service quality goals, and adhere to the Call Center Matrix for improved customer satisfaction results
• Provide technical assistance to callers as needed
• Maintain customer records in company Microsoft Dynamics CRM tool

 General Requirements

• Previous call center experience (2+ years) in high volume call center
• Excellent verbal and written communication skills with high level of attention to detail
• General PC skills, including experience with Microsoft Office
• Proven ability to provide customers with a first call resolution
• Ability to problem solve and think outside of the box to find solutions for complex inquiries
• Ability to develop strong customer relationships and adjust as needed for each customer
• Adaptable to change and willing to accept coaching and feedback
• General knowledge of world geography

Technical/Home Office Requirements

• High speed internet access (minimum 20mbps download/upload speed) on a line dedicated exclusively to connect with Viking equipment
• Direct ethernet connection to modem/router (Wireless connections, Wi-Fi extenders, Wi-Fi repeaters, MIFI and/or personal hotspots are not compatible with Viking equipment)
• Distraction free workspace with desk that can accommodate a computer, telephone and 2 monitors

Compensation & Benefits

• Excellent Medical, Dental, Vision, Life and Disability Insurance benefits at a highly subsidized rate
• 401(k) with company annual match
• Paid training, vacation, and holidays
• Opportunity to take a free and/or discounted Viking cruise
• Other travel discounts through IATA
• Discounted theater, theme park and movie tickets 

About Viking

Viking was founded in 1997 and offers destination-focused journeys on rivers, oceans and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests “the thinking person’s cruise” in contrast to mainstream cruises. In its first five years of operation, Viking has been rated the #1 ocean cruise line in Travel + Leisure’s 2016, 2017, 2018, 2019 and 2020 “World’s Best” Awards.

 #LI-DNI

Customer Success Manager, Brands (EMEA) – UK Based, Remote

KORE Software is the global leader in engagement marketing solutions comprised of KORE Software, Hookit, Sports Alliance and KPI (KORE Planning and Insights). Over 900 brands, venues, and sports organizations trust KORE's tools and platform as a source of truth that drives smarter partnership decisions and deepens connections with their audiences. Through Sponsorship Management and Evaluation, Ticketing & Fan Engagement, and Data Management & Analytics, KORE's two-sided network unites corporate sponsors, sponsorship properties, and their fans with solutions that accelerate and inform an organization's ability to act. This allows brands to enhance the fan experience, maximize returns of partnerships, and spend time where it matters.

The Role

KORE Software is looking for an organised, energetic, data-enthusiast and driven teammate to join our growing EMEA team as a Customer Success Manager. In this full-time position, you will work closely with senior members of the Success team managing KORE's relationships with brands across sports and entertainment. The Success department is responsible for developing and maintaining lasting relationships with a focus on onboarding, customer service, advocacy, and retention, as well as outcomes including up-sells and cross-sells. As a Success Manager, you will report to the Regional Manager of Brands and will become a critical member of the team supporting them, with the right candidate assured of a defined path for further responsibilities as core competencies develop. With the recent growth undertaken at KORE, this is an ideal time to learn and grow whilst working with fantastic and exciting clients across EMEA.

The ideal candidate for this position will be self-motivated, have strong communication skills, be able to manage client requests, fulfill contractual commitments, manage deadlines, and be able to work well in a team-based setting with internal and external stakeholders. Contractual commitments and client service include fulfilling reports, as well as providing thoughtful data-driven insights.

Job Responsibilities:

Drive Customer Success Outcomes

• Optimize customer journey and delight customers
• Reduce churn
• Grow revenue on current customers through up-sell and cross-sell
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Drive new business growth through greater advocacy and reference-ability
• Ensure seamless handover from Sales to CS for your clients
• Learn from industry best practices and apply continuous improvement
• Ensure effective, efficient, and transparent onboardings
• Build long-term relationships with high-level clients to maximise revenue opportunities

Manage Customer Success Activities

• Customer Support
• Renewals
• Up-sell and cross-sell
• Contractual reporting
• Customer advocacy
• Drive customer referrals
• Collaboration with product team for improvements

Required Skills/Experience:

• 3+ years' experience working with brand accounts
• Previous experience at a sports/entertainment and/or SaaS/technology organisation
• Data driven, highly analytical, critical thinking, and organisational skills are a must
• Comfortable learning and working independently in a remote environment
• The ability to prioritise and manage your own workload
• Excellent communication and people skills
• Meticulous in preparing deliverables and comfortable leading presentations
• Comfortable working in a fast-paced, collaborative environment
• Demonstrated desire for continuous learning and improvement
• Salesforce experience preferred but no required
• Ability to travel when necessary
• Fluency in spoken and written English
• Additional language(s) an asset

This is an exciting time to be joining KORE, and for the successful applicant, they will be joining a dynamic and collaborative team committed to giving best in class service to our customers. This opportunity will broaden your skills and expertise in technology, whilst working in the exciting industry of sports and entertainment.

Our Values

We operate with transparency. We communicate and act with resolute honesty, integrity, and respect.

We are accountable. We take ownership in the quality of our work and can be counted on to deliver.

We commit to our customer. In all that we do, our customer is our priority. We are fanatical about serving both our internal and external customers.

We embrace change. We are unafraid of questioning assumptions and believe that growth and innovation flourish when challenging the status quo.

Since 2012, we’ve helped thousands of B2B organizations drive full-funnel results through our innovative demand generation solutions and best-in-class data validation platform.

It’s what helps us build uncompromising trust and impeccable reputation with our clients, every time.

For more information, access www.infusemedia.com.

Client Success Representative is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Responsibilities and Duties

• Develop and maintain relationships with a select group of named accounts to ensure campaign success

• Serve as a trusted advisor for our clients and be an expert in INFUSEmedia offerings

• Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome

• Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects

• Create and coordinate account documentation including reports, RFPs, and other recommendations

• Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication and on-boarding

• Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success

• Minimum two years of account management and/or customer success/service experience preferred

• Organized, detail-oriented, and able to manage 30+ clients at once

• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision

• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues

• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation

• Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.

Compensation commensurate with proficiency and experience level.

Our Hiring Process:

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.

• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.

• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting (or Zoom, for as long as we are in a pandemic) where you will meet our INFUSEmedia team.

• From there on, it’s decision time! If you are still excited to join INFUSEmedia and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

Benefits:

PTO

Paid holidays

Paid Sick Days

401K with a company match

Short Summer Fridays 

Health/Dental/Vision Insurance

Life insurance

CCRD Customer Service Representative – Work from Home

Location

Virtual, US

Category

Customer Service & Claims

Job Id

22017154

CCRD Customer Service Representative

Band 1 Job Description

• Customer Service Representative
  • Do you enjoy helping Health Care Professionals? Do you thrive in a fast-paced, customer-focused environment? Then start your rewarding career as a part of our growing Coverage Review Department! Cigna is one of the largest and fastest growing health insurers in the world.
  • At Cigna, we invest in you. As a Customer Service Representative you are offered extensive, paid, hands-on training and a supportive post-training environment to pave your way to success. Cigna encourages career development and offers continuing educational resources internally and externally to help you in your career advancement.
• Role Summary
  • In this pivotal role, CSRs respond primarily to phone, also fax and online inquiries from health care professionals to assist them through the medication prior authorization process.
  • The successful candidate will be able to interact appropriately and efficiently with health care professionals using excellent interpersonal and listening skills, critical thinking, and problem solving skills.
  • The ability to use computer-based resources in a highly effective manner is a must.
  • Confidently able to educate and provide accurate responses to inquiries is crucial for success.
• Primary Responsibilities
  • Collection of structured clinical data for prior authorization and non-formulary exception requests following the guidance provided in our online prior authorization tools and/or corresponding forms.
  • Initial screening of requests based on guidance given by online prior authorization tools.
  • Approves prior authorization requests if the data collected meets the approval specifications.
  • Refers prior authorization requests that do not meet the approval specifications to a Pharmacist for clinical review.
  • Independently responds to contacts ranging from routine to moderate complexity. May seek assistance with health care professional services issue of substantial complexity.
  • Performs research to respond to inquiries and interprets policy provisions to determine most effective response using established departmental procedures, HIPAA regulations, and corporate policies.
• Qualifications
  • Must have competent computer skills, be familiar with Microsoft office and have a working knowledge of Windows operating system.
  • Excellent interpersonal communication, attention to detail, critical thinking skills are essential
  • Candidates must have a quiet and private space designated for work
  • Must be able to work any schedule given between 8:00am 9:00pm Eastern. Monday through Friday.
  • Flexibility to support extended hours and overtime as determined by business needs in order to meet customer expectations.
  • Able to maintain 100% attendance throughout 4 weeks of training and excellent attendance beyond training.
  • Generally has one to five years of call center customer service experience.
  • High School Diploma or GED Required.
  • Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.
• Position not applicable in Louisiana, Nebraska, and Rhode Island

For this position, we anticipate offering an hourly rate of $17 – $22, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

We're looking for a Bilingual Customer Experience Agent (French/English) to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment.

Reporting to the Manager, Customer Experience, you will be a part of our Customer Success team where you will be working alongside talented customer success managers and onboarding managers to provide outstanding support to Intiveo's new and existing clients.

If you are a coachable, curious, and passionate inidual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

Who We Are

✨What You'll Do

• Handling inbound customer inquiries and support requests in both written and verbal French and English
• Proactively reaching out to customers that require assistance or account reviews
• Communicating directly with customers to identify their goals, direct them to best practices and answer product questions
• Work in a progressive and challenging environment where you will be rewarded for your hard work
• Assisting in developing best practices for handling support requests
• Assisting the Manager, Customer Success in retention and upselling
• The working hours are generally between the hours of 6:00am - 5:00pm daily

✨Who You Are

• Minimum 1 years' experience in a customer-facing support role in a SaaS environment.
• You are an excellent bilingual communicator – both written and verbal French and English. While we don't require any formal assessment like DELF, we're looking for someone who is fluent in French but can use English just as effectively in a social, professional or academic context. 
• Experience with customer support software (Zendesk).
• Strong business, operational and technical aptitude.
• Comfortable working in a fast-paced, scaling SaaS company

At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our ersity!

Want to see more? Check out our Culture Book here!

CallMiner is currently seeking a Senior Director of Customer Success to lead our Financial Services customer success team. The location of the position may be remote but will be servicing a majority of customers in the Eastern time zone and must be open to travel as much as 30%. The ideal candidate will have a deep understanding of commercial account ownership with prior experience handling key accounts while also leading a team responsible for onboarding, adoption, renewals and expansion in an enterprise SaaS organization. The Senior Director of Customer Success will be a player/coach role, responsible for handling strategic accounts while leading a team of customer success managers and analysts supporting customers of their own. In this capacity, the Sr. CSD will work with assigned clients and serve as the strategic advisor and primary business contact for our client executives. This role requires building strong relationships with executives as well as working effectively to engage all levels of our customers' organization.

Requirements

• Mentor CSMs and new additions to the team to allow them to become productive members of the Customer Success organization
• Manage the customer experience from sales handoff through post-sales onboarding & adoption for assigned customers.

• Responsible for revenue retention and growth of a $10m+ book of business
• Know your customer. Learn each customer's business processes and KPIs to determine how interaction analytics can be used to improve them
• Consult & drive customer program team to identify, plan and execute their company's strategic analytical objectives using standard change management processes
• Ability to provide thought leadership to customers and challenge perceptions, where appropriate, to guide them in defining, building and measuring interaction analytics use cases
• Work with customer executive sponsor to ensure that each business initiative is in support of a strong value story, while driving/influencing the development of a measurement plan to quantify the successful outcome.

• Establish and maintain knowledge of platform capabilities and how those map to specific business outcomes.
• Anticipate and identify issues & conflicts to diffuse and, if necessary, provide an escalation path to ensure swift resolution of customer issues.
• Proactively identify customer advocates that can provide case studies and references based on successful outcomes to sales and marketing.
• Maintain strong knowledge of assigned customer portfolio and ability to articulate the primary strategic business objectives and the business drivers behind the objectives.
• Maintain an understanding of customers' immediate, short and long-term business needs to protect, retain and increase revenues

• Drive account retention by actively managing the customer journey through the entire life cycle.
• Own the renewal process, proactively assessing risk landscape, escalating when appropriate, communicating business value alignment, and developing save and close plans accordingly
• Proactively identify, qualify, and develop business case for upsell and cross sell opportunities
• Participate in yearly customer conference and provide input for the direction and agenda of applicable events and webinars
• Communicate effectively with other internal team members to ensure resolution of problems

• Effectively and accurately use and maintain all sales and operational tools in managing customer account activity
• Active contributor in identifying and building out efficiencies in the CallMiner customer success organization
• Influence the product roadmap through participation in Product Meetings

Required Skills & Qualifications:

• 6+ years in customer success, account management or client relations

• Prior Experience leading a team of Customer Success Managers
• Bachelor's degree in a business-related major or equivalent work experience
• Experience developing and managing B2B customer relationships with key enterprise accounts
• Experience with the development, execution, and overview of account plans
• Ability to manage customer expectations and be assertive, persistent, and persuasive

• Able to engage C-level management decision makers as well as influencers at any level
• Excellent communicator with strong written and verbal communication
• Demonstrated ability to understand customer requirements and translate into a quantifiable solution
• Strong financial acumen with experience supporting revenue generating or cost reduction initiatives
• Adept at mediating and managing conflict and turning detractors into happy customers

• Ability to effectively prioritize workload and manage changes in priority and direction
• Must be computer literate; have experience using Microsoft Office Suite and other customer centric software
• Potential travel up to 30%

Nice to haves:

• Experience supporting the sale and implementation of AI driven SaaS in the CXM, BI, CCaaS, WFM, or conversational intelligence spaces.

• Prior experience in Customer Success or Account Management in a SaaS environment
• Experience selling to and servicing financial services customers

Benefits

About CallMiner

CallMiner is the global leader in conversation intelligence. Powered by AI and ML, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale. We help our customers to connect the dots between insights and action, enabling them to identify areas of opportunity to drive business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

Our strong commitment to a positive workplace has earned us the recognition of a 2021 Top Place to Work by the Boston Globe and a 2022 Top Workplace USA by Energage.

Benefits + Perks

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both inidual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, commuter benefits and more.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state or local laws.

Customer Success Associate

Home-based

£28-32, plus equity

About us

Vestd is the UK’s original share scheme platform for startups, scaleups and SMEs. Our mission is to encourage founders to use equity as a lever for business growth.

We are an innovative, fast growing fintech startup with big ambitions, and our team is on a mission to increase equity inclusion.

Requirements

The role

The Customer Success Team is obsessive about delivering first class customer service, this is what makes our company stand out and is at the heart of Vestd’s mission to make equity more accessible. Our client base is predominantly C-Suite executives and founders so our dedicated team are experts in nurturing and guiding customers through this highly complex process, so an appetite and aptitude to learn is essential in this role.

You will fit in here with your keenness to truly understand the product itself and how it can work for the customer, as well as being driven to help them succeed in using it to the fullest.

Vestd have a strong team ethos and really work hard to keep levels of collaboration high not only with your initial team but across the company too, you can expect lots of exciting exposure to seeing how a company grows.

This particular role will be focused within either the support or onboarding teams, where your previous skills and experience along with interests will help decide that. You will be confident at working with a ticketing system and taking ownership of customer enquiries and requirements from beginning to end, and managing your personal workload.

Responsibilities

• Responding to customer queries in a timely manner.
• Holding video calls with customers to guide them.
• Build customer loyalty and reduce churn.
• Proactively keeping customers engaged and regularly using the product.
• Acting as an advocate for the customer.
• Liaising with our product team to continually enhance the product.

The core skills we are looking for are as follows, with bonus points on offer to help you really stand out from the pack:

Essential

• Excellent working knowledge and mathematically competent with excel.
• Proficiency with digital platforms.
• Professional experience working with customers (preferably in a digital/SaaS environment)
• A proven track record with supporting a customer journey and driving improvement to customer engagement
• Ability to learn quickly.
• Proactive approach to learning.
• Able to analyse complex issues and provide practical and creative solutions.
• Positive attitude
• Brilliant at prioritisation and managing own workload as we work entirely remotely
• Obsessive levels of attention to detail
• Ability to understand and empathise with our customers

Bonus points

• B2B SaaS experience
• Experience of working in a remote team
• An understanding of how equity works
• A passion for startup life
• Entrepreneurial/Intrepeneurial mindset

Benefits

What you can expect

Vestd is a fast-growing, ambitious and progressive startup. We are a erse team with a strong work ethic and plenty of hunger to win.

Customers love our innovative product and the support that they receive, which makes working here very rewarding.

You’ll learn a huge amount from people who have decades of combined experience building successful businesses.

Our team works remotely, so you will have a lot of flexibility in terms of where, when and how you work. What matters most is your contribution. We will give you as much support as you need along the way, though you should have a strong desire for autonomy, which is one of our company values.

Why work for Vestd?

Your work will make a huge impact and your voice will be heard. Here are the award-winning benefits you can look forward to as one of our folk:

• 100% remote, no commuting!
• A flexible working environment to help you achieve the best work/life balance.
• Equity, of course!
• Team retreats twice a year (subject to COVID restrictions), which includes an overnight stay and a big focus on fun and team cohesion.
• A personal training and personal development budget to keep your career and professional growth on track.
• Great team ethos, connect through regular team and company socials.
• Budget to get set up with home working equipment
• Monthly recognition scheme, where we celebrate our folk.

We’re looking for somebody with initiative who can see both the business and their own growth path. It is a great time to join our team and this is a superb role for the right person.

If all that sounds like a good fit then we can’t wait to hear from you. Please email your CV with a covering note to [email protected], outlining why you are a perfect fit for this role.

We’re striving to build a erse team and welcome applicants from all backgrounds to apply. We believe that unique differences are what makes a strong team and are actively committed to building an inclusive work environment.

You will need to be primarily UK based and eligible to work in the country.

• Are you passionate about helping and supporting people through exceptional customer service?
• Can you speak Cantonese, Mandarin and/or Japanese?
• Are you ready to work with an employer who invests in its’ people and is open to conversations about who you are and what support you need?

Here at Woven we are passionate about our values and want you to be too!

If this sounds like you, then this is the role for you!

The Role

• Job Title: Customer Service Advisor - Mandarin/Cantonese/Japanese
• Job Type: Temporary
• Location: Remote
• Hours: 37.5 shifts between Midnight - 09:00am Monday to Friday (full time)
• Salary: £15 per hour
• Start Date: August 2022
• Training: You will be expected to attend 2 days training from 9am to 5pm

This is a brilliant opportunity to join an exciting campaign focusing on delivering exceptional service to one of our clients. In this role you will be speaking with customers through voice platforms, ensuring you go above and beyond to resolve their query with the best possible solution then and there!

About You

We are looking for someone who really wants to make a difference within not only the customer journey experience, but within Woven and the team itself. You will need to have excellent communication skills, both written and verbal, with exceptionally high levels of attention to detail. You should be comfortable with using computer systems and software and a variety of platforms. We love some personality that expands our family, so bring what you have got to offer to your interview!

About Woven

We are a fast paced Outsource Contact Centre who love to work with our people and for our people, supporting 'Includability' partnership for all! We are a Real Living Wage employer, who are recognised as ‘Disability Confident’,'Mental Health Confident', honour the ‘Menopause Pledge’, and align with ‘Employers Against Domestic Abuse’. If you are eager and ready to join our family, then we are more than excited to have you!

Requirements

• Provide exceptional levels of customer service through spoken means
• Solve customer queries with the best possible solution first time around
• Recording details accurately on in-house systems
• Responding to customers within given time frames
• Apply Woven values to everything you do

Key Skills

• Strong communication skills and resilience
• Fluent spoken communication in Cantonese, Mandarin, Japanese or both
• Willingness to learn and adapt at pace
• Excellent customer service skills
• The ability to multitask effectively
• The will to succeed and strive for excellence
• Ability to empathise with the customer and resolve queries first time
• Able to work independently as well as part of a team
• Previous experience using CRM systems is desired
• Preferable Contact Centre experience

Benefits

• Benefit App access for discounts available covering, Lifestyle Savings, Eyecare, Free Online Learning Courses and Live Well Blogs, powered by Benefits+, our flexible benefits platform
• An online e-learning platform that you can unlock access to 600+ CPD certified courses
• Receive on-going support from our Employee Assistance Programme through Health Assured for all your health and well-being needs
• Enjoy interactivity through TEAMS with your work colleagues who are located all around the UK
• Get involved in #spamtheyam events on our internal online social media platform and submit pictures and engage in events to win prizes
• Engage in 'Zen for 10' and #getupoffathatthing exercise and stretching routines
• Receive training from our Woven Learning team and build a career with Woven Development and our RISE apprenticeship programme
• Nominate and be nominated for The Wammys! Woven's answer to the Oscars (without the drama!)
• Real Living Wage Employer
• Savings Club
• Cycle to Work Scheme available
• 23 days holiday rising to 25 days after 5 years' service
• 3% Pension Employer Contribution
• 5% Pension Employee Contribution
• 4 x Basic Salary Life Assurance
• Up to 5% Performance Profit Share

About Us:

Fortanix is a dynamic start-up solving some of the world’s most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure -- public cloud, on-premise, hybrid cloud, and SaaS.

With key strategic partners like Microsoft, Intel, ServiceNow, and Snowflake, Fortanix customers like PayPal, Google & Adidas are reaping the benefits. Recognized by Gartner as a “Cool Vendor”, Fortanix is revolutionizing cyber security.

Join the revolution!

Why work with us?

We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions.

In tackling the hardest problems, we believe that working together will produce better solutions.

Fortanix is looking for a CSM to ensure customers have a world class experience. As a CSM, you'll be the trusted advisor and primary point of contact for a portfolio of customers. You'll be responsible for instrumenting the post-sale customer journey through collaboration with partners in Customer Success Engineers, Support and Sales. You'll also cultivate and maintain strong relationships with customers, ensuring initial value realization as well as successful adoption and use of Fortanix’s DSM solutions.

What you will deliver:

• Own the customer relationship with Fortanix customers, acting as a voice of the customer with GTM, Product and Engineering.
• Help with customer onboarding and training, thus driving adoption.
• Understand customer requirements, challenges, and the business outcomes they are expecting from their investment.
• Create and execute customer roadmaps. Drive consumption and ongoing usage of Fortanix with a high level of CSAT.
• Develop and execute strategic account plans with a focus on increasing product adoption new routes to value.
• Conduct periodic Business Reviews to ensure strategic alignment for consistent and timely collaboration with customers.
• Act as the main escalation point for business and technical issues, providing centralized and dedicated ownership within Fortanix.
• Proactively monitor and track usage, product consumption gaps, identifying opportunities to address potential issues.
• Be an expert on Fortanix, customer use cases and product integrations, while staying current with industry trends in crypto, HSMs and secure computing.

Requirements

Must Have:

• Bachelor’s degree in business or engineering, or equivalent work experience
• 3-5+ years of experience in Account Management, Customer Success, or Technical Support Engineering with a successful track record of execution.
• A knack for learning new technologies and new products, with the ability to communicate technical details with clarity.
• Demonstrated experience fostering relationships with technical and non-technical customer personas.
• Integrity and flexibility: you can patiently and enthusiastically navigate ambiguity in seeking solutions to new challenges.
• Familiarity with HSM and crypto technology. Experience with HSM from another company is a plus.

Desirable:

• Experience working in a global organization with customers in different geographies.
• Comfort communicating in challenging customer situations.
• A demonstrated record of success in delivering customer outcomes.
• Experience in shaping positive relationships with new customer stakeholders or customer detractors.

Benefits

• Unlimited PTO (it’s between you and your work)
• Health Insurance, Dental and Vision.
• Friendly culture that brings the best out of everybody
• Great working environment, we believe this in its truest form, "Never Doubt that a small group of thoughtful committed technologists can change the world. Indeed, it is the only thing that ever has" - Margaret Mead

Fortanix is an equal opportunity employer that celebrates ersity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a erse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation, or any other status. If you’re interested in working in a fast-growing, exciting working environment – we encourage you to apply!

You’re a hyper-organized professional hungry to learn how agencies manage accounts and eager for the challenge of supporting the senior leaders responsible for building those relationships. You thrive as the coordinator for a distributed team of account executives, helping plan and schedule their activities across numerous clients, supporting their day-to-day focus on servicing, retaining, and growing relationships, and providing rock-solid management of the tools they use to track activities. You are a team player that strives to make the group stronger, more efficient, and more successful. And, above all else, if you want to join a global team that creates deep, long-lasting client relationships built on trust and valuable advice, we would like to meet you! 

Modus is a digital agency headquartered in New York City with offices throughout the United States, Latin America, and the Asia Pacific region. We’re an interdisciplinary group of motivated, dedicated professionals who don’t take things at face value. We uncover insights, imagine new possibilities, and create digital experiences that transform businesses and delight customers.

Our next Account Coordinator will be an integral part of our client strategy team, working across a wide range of clients and programs.

• Provide general administrative support for Client Service team operations 
• Maintain client accounts in our CRM and account software
• Prepare account service-related documents such as meeting agendas, invoices, meeting reports, and other client communications
• Support the tracking and management of client account payables & receivables  
• Assist in scheduling meetings & calls and managing calendars
• Assist in organizing client events (dinners, outings, etc)
• Develop and maintain a working-level understanding of all clients’ industries, company culture, products/services, and strategic communication plans.
• Proactively communicate with clients as needed in a professional, efficient manner
• Organizing team training and other initiatives

• Bachelor’s degree in Marketing, Advertising, Public Relations, Business Administration or a related field
• One- three years of professional experience
• Strong organizational and multitasking skills
• A strong business administration background
• Excellent written and verbal communications
• Incredible attention to detail
• Problem-solving skills to help clients who may experience issues
• Ability to think creatively
• Experience building, executing & optimizing business processes 
• Great communication skills in speaking and writing in English

Modus offers a great work environment, competitive salary paid in USD, Paid Time off,  training courses and certifications, the opportunity to work with the latest technologies, and other great benefits such as creative and fun team-building events that embrace a worldwide remote company culture

If you are self-motivated and enjoy being part of a erse team of talented people who help each other while helping to invent the digital future, apply now!

• Provide general administrative support for Client Service team operations 
• Maintain client accounts in our CRM and account software
• Prepare account service-related documents such as meeting agendas, invoices, meeting reports, and other client communications
• Support the tracking and management of client account payables & receivables  
• Assist in scheduling meetings & calls and managing calendars
• Assist in organizing client events (dinners, outings, etc)
• Develop and maintain a working-level understanding of all clients’ industries, company culture, products/services, and strategic communication plans.
• Proactively communicate with clients as needed in a professional, efficient manner
• Organizing team training and other initiatives

• Bachelor’s degree in Marketing, Advertising, Public Relations, Business Administration or a related field
• One - three years of professional experience
• Strong organizational and multitasking skills
• A strong business administration background
• Excellent written and verbal communications
• Incredible attention to detail
• Problem-solving skills to help clients who may experience issues
• Ability to think creatively
• Experience building, executing & optimizing business processes 

In addition to a competitive salary, Modus offers an enriching, team-centric work environment; flexible work schedules; premium health care plans; 401k matching; the 

opportunity to work with the latest technologies; and other whole-person benefits such as access to wellness platforms; sponsored training courses and certifications; and creative, hands-on team-building events that embrace our passionate company culture that spans the globe.

If you’re self-motivated and enjoy collaborating with wildly talented people who are as dedicated to helping each other as they are to helping shape the digital future, we can’t wait to hear from you.

Customer Service Representative (Japanese/English Bilingual)

TX-Houston

DC-Washington

GA-Atlanta

IL-Chicago

MA-Boston

FL-Miami

CA-Woodland Hills

NJ-Jersey City

CA-San Francisco

Full time

JR2206647

Who we are

AIG Travel provides a wide array of travel, medical, security and concierge services helping millions of travelers solve problems and manage risk worldwide.

About the role

The Customer Service Coordinator is the front-line of customer support in coordinating risk mitigation activities that ensure AIG’s clients are in the best hands while traveling abroad. You are the heart of the operation and will work with AIG Travel’s Medical and Security teams, Travel Desk, and a Leadership team from a wide array of associated career fields, such as Risk Management, Medical, Military, NGO’s and Federal agencies.

Specific Duties

• Provides telephone support and emergency evacuation services in response to client requests.
• Assists clients in analyzing their requests in order to provide adequate service.
• Uses appropriate resources to provide referrals to clients according to their requests.
• Coordinates the management of each clients travel emergencies, flight cancellations, flight delays, trip interruptions and cancellations, baggage delays and similar events in general travel assistance.
• Provides customer service to insured travelers regarding: policy benefits, verification of coverage, claims and claims information.
• Monitors the status of patients and regularly reports the situation to the family and/or fellow travelers of the insured.
• Makes arrangements for medical evacuation by working with the Provider Network Group (PNG) and the Medical Case Management (MCM) team.
• Documents the entire management of each case.
• Provides telephone and document translation services through applicable providers.
• Sends and receives faxes and e-mails, calls via telephone, and supports inbound/outbound SMS communications.
• Makes assessments and files claims on behalf of the client.
• Works with and supports Provider Network Group by adding and evaluating both new service and existing service providers.
• Other duties may be assigned as need arises.
• Remote role if outside of Houston, TX area, must be willing to travel to Houston, TX for training and on a quarterly basis.

This position offers shift wage increases as follows:

• 15% hourly wage increase between the hours of 12:00 AM and 8:00 AM.
• 10% hourly wage increase between the hours of 4:00 PM to 12:00 AM.

What we are looking for

Education and Experience

• Contact Center experience is preferred but not required.
• Health care experience is preferred but not required.
• Experience in customer service or dealing directly with customers, such as: Airline, Inside/Outside Sales, Financial Services/Banking.

Knowledge and Skills

• Excellent telephone communication skills.
• Experience using computer for data tracking and record keeping.
• Proficiency in required languages.

Languages

• Japanese required (Native) – Mandatory
• English required (Read, Write, and Speak)

Math Skills

• Requires basic skills to analyze costs and options for services.

Cognitive Skills

• Must have a strong orientation to problem solving and a strong ability to find solutions in situations where there is no precedent.
• Ability to work under pressure.

Benefits What AIG has to offer

• Affordable health, dental, and vision insurance plans based on your inidual or family needs
• Generous Paid Time Off, Nine paid holidays, and Paid Volunteer Time Off
• 401k with an employer match available upon hire
• A fun, friendly work environment at a company that gives back to the community

At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most your health care, savings, financial protection, and well-being. We provide a variety of leaves for personal, health, family, and military needs. For example, the Giving Back program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified iniduals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that ersity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as iniduals, but also truly valued for their unique perspectives.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. Reasonable accommodations will be determined on a case-by-case basis.

We consider qualified applicants with criminal histories, consistent with applicable law.

In order to work from or visit an AIG office, and in accordance with the terms and conditions of AIG’s COVID-19 vaccination policy, iniduals hired into this position will be required to attest that they have been fully vaccinated and agree to have their vaccination status and proof of vaccination confidentially stored by AIG. Exemptions may be considered on a case-by-case basis in accordance with applicable law.

Functional Area:

OP – Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Travel Assist, Inc.

HubSpot is hiring a remote Customer Support Specialist - Singapore. This is a full-time position that can be done remotely anywhere in Singapore.

HubSpot - Inbound marketing, sales, and service software.

NBG Home

NBG Home is one of the largest home decor manufacturing companies and importers in the world. In our DNA is a history and a passion for home decor. NBG Home is built on a foundation of proven track records: our brands have decades upon decades of success meeting customer needs and creating incredible products. Together, we are the future of affordable home decor.

The Customer Support Specialist, Sales Strategy supports the Sales Strategy Sr. Manager on key deliverables in service to the NBG Home Homecenter Hardware Customer Channel.The Sales Strategy team are lead business partners to Sales Teams in executing trade and channel strategies and building commercialization programs for specific key strategic accounts within the home improvement distribution channel. This role is responsible for identifying, evaluating, and executing channel-specific business-building opportunities, working cross-functionally to deliver sales and profit targets, and commercialization of the overarching brand/trade strategies.This position is accountable for working across internal teams and assisting with key Sales Strategy & Planning Team processes including financial target delivery, marketplace management, aiding in consumer-focused assortments, promotional analytics, and omni-channel processes

KEY RESPONSIBILITIES

SKILLS AND EXPERIENCE

Education & Experience

Physical Requirements

MUST be authorized to work in the United States

At CareTrack, our goal is to create a high-performing culture comprised of energized employees who teach, learn and play as a team to win. If you think you are the perfect fit for this job, we’d love you to join the team.

CareTrack’s adherence system enables primary care physicians to monitor critically and chronically ill patient care plan adherence to proactively identify and escalate earlier interventions in-between appointments. CareTrack assists practices in preventing hospitalizations, closing patient adherence gaps, improving quality measures, and driving more proactive screenings and services adoption.

JOB DESCRIPTION

CareTrack is seeking a Customer Success Manager who will own the overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

RESPONSIBILITIES:

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity highlighting best practices, and documenting them
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and deliver clear, accurate remedies or instruction
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Coordinate and facilitate the implementation and onboarding of new customers.
• Evaluate and improve tutorials and other communication infrastructure.
• Act as the point person for all communication between clients and the organization, escalating any issues to the appropriate party.
• Handle and resolve customer requests and complaints.
• Minimize customer churn by driving adoption and ensuring proper utilization of the product.
• Aid in product and service development by gathering customer feedback and data.
• Respond to billing inquiries, escalating any unresolved questions to the appropriate party
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals

Requirements

• 3-5 years of experience in communications, marketing, sales, account management, project management, or customer success
• Familiarity with SaaS or healthcare industry is a plus
• Experience with medical billing a plus
• Knowledge of CRM systems, specifically Salesforce
• Strong verbal and written communication, strategic planning, and project management skills
• Multi-tasking abilities
• Bachelor’s Degree in marketing, communications, or related field a plus

You will be responsible for efficiently handling inbound telephone calls and email contacts from members. You will need to engage with the member to understand their needs, interests, and requirements in order to promptly complete transfers to the appropriate department. As a member of the front-line team you will create outstanding confidence in the service ensuring high levels of member satisfaction with the initial contact with the Ten Group service.

You will be highly expert and knowledgeable about the full range of services offered by Ten and will use your superb communication skills to speak to members in a way that is beneficial for the member and sustainable for the business.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 950 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about Ten, please watch this short video here.

Key Responsibilities:

• Be available to receive inbound telephone calls and emails from members. Identify the purpose of their contact and respond and/or transfer the enquiry to the relevant team as appropriate.
• Identify members with specific and current requests and efficiently transfer them to the appropriate specialist in the right team.
• Engage with members and get to know them so you can better understand their needs, interests and requirements to best handle their enquiry.

• Ensure members are fully aware of the range of services we offer and identify those that are particularly relevant to them.
• Gather feedback from members on their experience of the service and ensure that it is reported appropriately to the correct department.
• Participate in specific strategic campaigns across the business.
• To promote a certain offer/benefit to the member who has been targeted for a specific reason.
• To educate the member on other areas of the service where appropriate so that they maximize their use of the service

• To grow your knowledge of one (or more) specialist areas of our business so that you can display your expertise and add value to the member’s experience.

Competencies:

• Strong planning and organisational skills
• Results orientation
• Member focus

• Adaptability
• Teamwork
• Initiative and Pro-activity
• Attention to detail/accuracy
• Positive Outlook and Self-Confidence

Requirements

• At least 1-3 years of relevant work experience

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Passionate about engaging with members
• Administration and planning
• Computer literacy - Word, Excel, PowerPoint, Outlook

Shifts:

Monday to Sunday (5 days) and working as early as 10:00 and as late as 22:00 mixture of shifts

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• A competitive salary will be offered depending on experience
• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 20 days per annum, 25 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with ersity at its core.
• Possibility of growth within a dynamic and international company

Commitment to Diversity

We encourage erse philosophies, cultures, and experiences. We appreciate ersity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

About you:

You are a solution focused problem solver who thrives in a fast-paced, exciting environment. You’re a strategic and analytical self starter with experience at an agency and/or with a brand. With a pulse on social media, you have a data and insights mindset, always communicating the most up-to-date information to your team. Able to embrace ambiguity and changes to find, and effectively communicate data driven, business solutions to the client and your team. You’re continually looking to grow and be challenged, and comfortable championing this with your team.

About the Role:

The WITHIN team is growing and we’re looking for a fast and adaptable Freelance Community Manager with strong Analytical skills to assist us on several exciting brands. This is a unique opportunity in a rapidly expanding company.

Responsibilities include, but are not limited to:

• Planning and scheduling approved social content across platforms
• Responding to or engaging with brand fans & partners
• Analyzing Organic & Paid social media performance
• Creating reports for clients based on social media performance & insights

• Identifying social media trends & opportunities

Requirements

• Exceptional written and oral communication skills
• Friendly and outgoing personality
• Proficient in G-Suite applications and using docs, spreadsheets and building or editing presentation slides
• Experience using reporting tools (Brandwatch, Falcon, Google Analytics) and also pulling performance from social media platforms or reading performance reports
• Ability to translate raw data and social media performance into actionable insights for brands
• Good judgment and problem-solving skills
• Proficient in building and presenting analytics reports to both internal team members and clients
• Experience developing content plans, editorial calendars and posting content across social media channels
• Keeps a daily pulse on current trends and trend forecasts to use as insights to ensure we are always offering up-to-date thought leadership

Benefits

About Us:

We are Performance Branding experts, working with scalable and enterprise brands including Nike, and Hugo Boss. We leverage digital channels and creative to grow our clients. Data drives our decision making and enables us to operate like trusted business partners. WITHIN works with brands to collapse the funnel between performance and brand marketing unifying objectives, targets, strategy, and implementation. Partnered with a brand’s value proposition, our integrated media and personalized content solutions prioritize profits and growth over channel optimization, taking a holistic approach to marketing programs, and training our people across every channel. We use the best technology available along with proprietary tools delivering the best performance for our clients.

Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems. We support remote work, and provide a physically distanced office space for those who need it.

We offer a competitive salary and benefits based on ability level including:

• Base salary DOE
• Unlimited vacation policy
• Monthly Phone Stipend
• Comprehensive Medical, Dental, and Vision insurance options
• Dog friendly office
• Remote/hybrid work opportunity

Checkpoint Systems, a ision of CCL Industries, is a global leader in merchandise availability solutions for B2B and B2C retailers, encompassing loss prevention, merchandise visibility and IoT product ecosystems that work in concert to drive profitability and enhance the customer experience. Checkpoint Systems provides end-to-end solutions enabling retailers to achieve accurate real-time inventory, accelerate the replenishment cycle, prevent out-of-stocks and reduce theft, thus improving merchandise availability and the shopper’s experience. Our intelligent retail solutions are built upon 50 years of radio frequency technology expertise, innovative high-theft and loss-prevention solutions, market-leading RFID hardware, software, cloud-based SaaS, and customizable labeling and EAS antennas capabilities, to brand, secure and track merchandise from source to shelf.  Our customers include many of today’s top brick and click retailers, offering an array of customizable solutions for Drug, Supermarket, Apparel, Electronics, General Merchandise and Big Box stores.  Global headquarters is located in Thorofare, NJ, and features a state-of-the-art Customer Experience Center, showcasing Intelligent Retail Store solutions.

Checkpoint Systems operates in every major geographic market and employs over 4,000 people worldwide. We offer a competitive compensation package and comprehensive benefits package that includes life, health, dental and vision, 401(k), flexible spending accounts and tuition reimbursement. We care about our people as they are the key to our success. We also provide an open and friendly work environment where we empower people with opportunities to collaborate with global teams, launch innovative products, and grow professionally with a dynamic organization.  

EEO AAP Employer/Vet/Disabled 

The Client Success Manager is responsible for supporting the Alpha High Theft Solutions line of business. They would manage and develop pilot/testing programs, work with retailers on roll-out protocol, best practices, and the Alpha Matching Program. This is a field position and will be in retail stores to support training. This position will closely interact with sales, product management, and our customers. The ideal candidate would reside near a major airport.

Job Duties

• Develop in store processes, (BEST PRACTICES), with retailers prior to pilot kick-off.
• Deliver Best Practices, product demonstrations, in-store set up, and assist and offer expertise during Pilot kick-off.
• Implementing in-store processes and in-store set ups with field service technicians.
• This position requires a minimum of 75% travel
• Interact and communicate closely with the sales team, product management, and customer service.
• Work with Sales, Engineering, and Product Management in BETA testing of new products within retail stores.
  • Communicate customer feedback
  • Product Enhancements required
• Complete detailed trip reports of all activity by customer – to be sent to NAM and Global VP of Sales for Alpha
•  Attend Sales Calls with NAM’s
• Other duties and responsibilities as assigned by the Global VP of Sales for Alpha

Education

• Associates or bachelor’s degree

Experience

• Previous retail and/or loss prevention experience is required
• 3-5 years of experience in supporting programs
• Experience in executing programs
• Experience in managing administrative functions

Knowledge, Skills & Abilities

• Excellent communication, organization, and leadership skills
• Excellent presentation skills to small and large groups
• Understanding of Web Based Training
• Knowledge of sales approach and methods used to win business
• Strong product knowledge
• Ability to develop strong relationships at all levels of the retailer’s organization
• Ability to manage third-party remote temporary workers
• Project management skills with strong administrative skills
• Ability to work independently and multi-task projects
• Ability to build effective, collaborative relationships both within and outside of the organization
• Effective listening and problem-solving skills
• Strong decision-making capabilities
• Strong computer skills

All your information will be kept confidential according to EEO guidelines.

[Vietnam]Global Bitcoin/Cryptocurrency Trading platform CS at COVEST

About the Company

COVEST is a formal broker trading platform of the world's largest cryptocurrency exchange, "Binance."

About the Job

About the role

Responsibility

Requirement

Skills

Vietnam, English

Compensation

Negotiable

Meter provides internet infrastructure for businesses. We build enterprise-grade networks that are faster, more accessible, and more secure. Our full-stack approach combines hardware, software, and operations so that any company can easily set up and run a modern network. Our long-term ambition is to evolve internet infrastructure into a turnkey utility.

Meter’s mission is to make businesses more productive and secure through providing best-in-class internet infrastructure. Our customers expect their network to simply and seamlessly work. That is why they choose Meter. Our technical support team is critical to meeting this expectation. As an early member of this team, you’ll set the foundation and standard for delivering truly excellent support at scale.

We are looking for people who are excited to work on complex problems, enjoy learning and working with others, and above all, are kind and ambitious. We are building for the long term and just getting started. We'd love your help.

• Configuration changes such as IP pinning and static mapping

• Documenting network changes

• Partnering with field application engineers on frontline debugging 

• Verifying new network installations

• Implementing various solutions for our customers

• Strong troubleshooting skills and experience supporting a technical product (hardware and/or software)

• Basic networking knowledge

• Relative proficiency in at least one of the following areas: Linux, reading and writing Python scripts, or WiFi experience

• Experience supporting technical teams (e.g., developers and/or IT teams)

• Strong attention to detail

• Ability to effectively collaborate with various internal teams

We encourage you to reach out even if your experience doesn't precisely match this job description. We operate with a growth mindset and expect ourselves and our colleagues to have the capacity and desire for ongoing growth.

• Tell us a little bit about yourself and why you are interested in what we are doing

• Attach your resume

• Include the URL(s) to your LinkedIn, Github, any code samples, and/or blog posts — whatever you think will give us the best view into your work experience

Pesticide Registration Specialist

Location: Arden Hills, Minnesota, United States of America

Category: Customer Service & Office Support

Job IdR-23010

Join Land O’Lakes, Inc., and help us bring food from farmer to fork, building vibrant communities along the way. We’re a global, Fortune 250 company and a farmer-owned cooperative, which means we work for one another—not Wall Street. We’re proud to rank a Top Workplace. We offer:

• Competitive compensation and rewards
• Best-in-class healthcare for you and your family
• Powerful savings programs
• Training and career progression

Pesticide Registration Specialist

The Intermediate Federal Registration Specialist (E9) provides Federal registration assistance to support new EPA pesticide registrations and the maintenance of over 200 existing EPA pesticide registrations.

This position works with the Sr. Federal Registration Specialist, Marketing, R&D and Procurement to develop, assemble, and submit to EPA new product registration packages as well as formulation and label amendment packages that meet EPA requirements.

This is position is based in Arden Hills, MN, however, this position is open to working remote (virtual).

Salary: 80K to 95K will be based on experience

Federal Registrations:

• Provide project support working directly with the Sr. Federal Registration Specialist, Marketing, Procurement and R&D to prepare new product registration packages as well as label and formulation amendment packages within established time frames.
• In collaboration with the Sr. Federal Registration Specialist, identify and initiate required product chemistry, toxicology and other studies as may be needed to support registrations.
• Work with the Sr. Federal Registration Specialist and R&D to evaluate ingredient permissibility for new and amended pesticide product formulations.
• Work with the Sr. Federal Registration Specialist, Marketing and R&D to generate new or amended product labels.
• Assist in identify any potential data support (compensation) issues for new uses or new ingredients.
• Revise labels per EPA’s request to incorporate risk mitigation language.
• Assess competitor environment as requested.

Organizational Management

• Maintain SharePoint Sites and/or databases for Registration status.
• Maintain shared registration files (on S-drive and/or Registration Repository) and documents for immediate availability.

Influence and Engage in External Regulatory Activities

• Keep up to date with industry standards, registration regulations (EPA, FIFRA, 40 CFR, Product Registration notices), and company specifications.
• Liaise and dialogue with Regulatory bodies and Consultants, as needed.

Required Experience/Knowledge/Skills:

• Bachelor’s degree is required. A Bachelor’s degree with an emphasis (Biology, Chemistry, Agronomy, Food Science, etc.) is preferred.
• Three to five years of pesticide regulatory/regulation related experience, preferred
• Familiarity with EPA, FIFRA, 40 CFR, Product Registration Notices.
• Experience working with EPA and/or State Departments of Agriculture.
• Excellent communication skills (written and oral); Flexibility to manage multiple tasks efficiently.
• Ability to work under pressure while meeting the expectations and requirements of internal and external stakeholders.
• Demonstrated ability to work both independently and in a team environment.
• Strong organizational and analytical skills with attention to detail. Proficiency in Microsoft Office 365 and in Adobe editing suites.

Land O’Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including pre- and post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

Neither Land O’Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.

Land O’Lakes endeavors to make Landolakesinc.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.

• Act as a Barkyn ambassador in all customer interactions, being true to our brand values and our friendly and caring tone;
• Be accountable for a seamless and human end-to-end customer experience;
• Interact with customers via inbound chat, ticket and phone conversations to provide information and assistance;
• Perform outbound calls to onboard customers on the Barkyn's plan;
• Process transactions and reply to inquiries about products and services;
• Record customer interactions, details of inquiries, complaints or comments, as well as actions taken;
• Use computer systems to track, gather information and/or troubleshoot customer issues;
• Achieve productivity standards and goals while maintaining the highest level of customer service;
• Translate brand content from English to Portuguese, as needed.

• +1 year Experience in customer support in a digital business;
• Portuguese with English fluency;
• Perfect writing skills;
• Customer-centric attitude.

• Experience in customer support in a digital business
• Degree in Communication, Marketing or related area
• Social media know-how
• Dog owner

Customer Success Manager (m/f/x)

Full-time and Remote

About simpleclub

simpleclub is Germany's most popular digital learning platform. We offer a personalised learning experience to students, powered by the best content, for over 2M users.

Loved by both students and parents, simpleclub makes it easy and fun for students and learners to understand anything related to any subject at school with a stress-free experience. At simpleclub, we are all creators and we are on a mission to disrupt the traditional school-based learning system by creating and giving access to great learning content to every student. Check us out on Instagram and TikTok and especially, our App.

simpleclub has been voted as Top-Startup Employer in 2021 by Statista & Business Punk, and got #1 in the Education category.

And this is where you come in:

As a Customer Success Manager within the Sales team, you'll be responsible for on-boarding and building strong relationships with our customers to turn them into our advocates. You will report directly to our VP of Sales and work closely to build an industry-leading Account Management at simpleclub.

How will you make an impact: 

• Bringing excellence, solid workflows and processes for the team
• Establish and maintain successful relationships with our customers and build influence to convert customers into simpleclub advocates 
• Setting up goals on customer initiatives to improve customer management 
• Guide our clients towards a successful implementation of our products and services
• Continuously work on creating additional value for our customers and ensure they are maximizing the use of our learning platform as well as identifying new areas of expansion 
• Contribute to our product development by passing customer feedback to our product team, you will be the customer voice at simpleclub

What we value: 

• Previous Account Management or Customer Success experience. At least 2+ years of experience in a B2B/SaaS company or similar
• Success-track. You have a proven track record of managing customer accounts  
• Outstanding verbal and written communication in both German and English 
• Solution-oriented. You bring an analytical and solution-oriented approach 
• Proactivity. You can anticipate customer challenges and churn and proactively find solutions for it
• Resilience. You can turn customer challenges into opportunities by collecting feedback and providing feedback to our Product team in order to improve our app and its features

We really value:

• Previous experience in the education market 

What is in for you: 

• Unlimited paid holidays
• Work from anywhere
• Team events
• A great culture
• Join a purposeful mission
• Open communication

simpleclub welcomes everyone. Yes, everyone: 

At simpleclub we are devoted to building an environment that promotes equality, inclusion, and ersity. We are on the path towards expansion and with that, we believe everyone’s uniqueness should be celebrated and embraced. This is critical to our success and innovation. We want to build a product that is loved by everyone and we want the same to be reflected in our teams. 

It is key to us that our employees bring themselves to work no matter what age, ethnicity, religion, citizenship, sexual orientation, disability status, neuroersity, color of your skin, beliefs, gender, or else. 

With this in mind, we are working to ensure simpleclub remains a erse and inclusive environment for everyone.  

👫 Who are we looking for?The enthusiastic Customer Support Specialist who will consult and report mostly technical, but also marketing issues of the clients of our platform. Our Support team is a real star in our company. Become one of the heroes!

🌍 Where? This is a remote position where you can work from home anywhere in Europe.

🗓️ When? On mutual agreement

About the role

• The Customer Support Specialist at ROI Hunter supports clients directly mainly on Intercom and in other communication channels (chat, email) for all the clients across the globe
• You will support Facebook and Google marketing issues within our platform
• Processing and discussing product feedback to product managers and reporting discovered issues
• Share ideas for continuous improvement and new learnings

Who we are looking for?

• A self-starter who is based and can work remotely in Europe in a contract-based cooperation. You must have or be able to set up your own company in EU and join in a freelance-based contract.
• You should be truly enthusiastic about the support - we would like to find someone who will stay in this position for at least 2 years (do not worry, the job is never the same)
• Fluent in English is a must, together with patience and empathy are important tools for a successful Customer Support Specialist
• Some basics in FB and/or Google Ads will be a great plus
• The job is sometimes also technical so you should know the basics of SQL and Internet browser development tools
• You will be working remotely with us so we expect you already have the home office setup ready

Why should you join us?

You would join the company in a very exciting time when it's ready to scale up and bring you many opportunities to learn and grow. The team is very supportive and loveable so you would also win a bunch of very good colleagues and maybe also close friends. And the company itself is well-known for great people and professionals and for supporting education and learning.

Work culture

🙋🏻 We welcome new ideas – collaboration, discussion, and constructive debate are appreciated!

🤝 Great, friendly team and managers – one of the best things in our company.

📈 Autonomy – we trust each other and expect to be self-driven, proactive, and self-motivated.

🎯 We love to celebrate our success and see our impact.

📘 Growth - we support each other and also your development and education

💡 Open culture – Questions? Feel free to ask!

Work benefits

🌴 25 days of holiday

🤒 3 paid sick days per year

👩🏻‍🏫 Education budget for your development

💸 Quarterly performance bonus (or commission)

🏆 One-off bonus & profit sharing when we hit the 2022 growth goals

🏠 WFH Subsidy (€150 once per quarter)

🥂 Company and team events (online&offline)

The hiring process

1. Answer the questionnaire
2. Homework - show us mainly your learning skills in practice, your short video presentation
3. Interview with the team leader and recruiter
4. Team meeting
5. Get the offer

Who we are

ROI Hunter is a B2B SaaS startup and we are building a Product Performance Management Platform for e-Commerce. A Google and Meta Partner.

ROI Hunter’s Product Performance Management Platform provides visibility of a product’s performance across channels and enables companies to derive actionable insights from data, make business-critical decisions, and optimize their performance marketing efforts for profitability.

Founded in 2014 in Brno, Czech Republic with 85+ Hunters in offices located in Sao Paulo, London, Prague, Brno, and Dubai and a few of us work remotely.

Do you like it? Let's chat over a video call or f2f and learn more about each other! Apply today 👇

Customer Support Specialist

Remote

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

THE ROLE

The Application Support Engineer is tasked with providing front-line support and solutions to issues reported by customers for Zuora products. Our ideal candidate possesses a strong technical background, is a detailed documenter and a masterful troubleshooter. In today’s ever-changing social landscape, we need someone who’s up-to-date on the latest and greatest web tools and platforms, able to troubleshoot basic software applications, and is an excellent communicator via email or over the phone. You must be eligible to work in the US!

Our vision is simple, to provide all customers just-in-time solutions empowering them to operate and grow their subscription business.

• You will be challenged on a daily basis to understand our customers’ use cases and provide the best solutions – the learning will never stop!
• We offer continuous career development and knowledge training.
• Our management team grows and motivates iniduals through coaching and mentoring, creating a rewarding and challenging work atmosphere.

WHAT YOU’LL ACHIEVE

• Ensure an optimal level of customer services
• Analyze, track and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction
• Prioritize based on severity and customer impact
• Handle sensitive escalation issues and conflicting/competing priorities
• Maintain product knowledge of new functionality and compliance changes
• Monitor and manage application and back-end batch processes to ensure application uptime requirements and SLA compliance
• Document solutions into Community articles, leveraging both configuration, customization, and integration
• Participate in 24/7 global coverage plan, including weekend on-call and holiday coverage

WHAT YOU’LL NEED TO BE SUCCESSFUL

• BA/BS/MS (or equivalent) in a related discipline
• A minimum of 2 – 5 years of proven success in enterprise application support and customer service (experience with SaaS would be awesome!)
• A self-starter with the ability to work independently, yet able to account for their activity.
• Be a creative, driven, and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance.
• Ability to work in a globally distributed team environment, liaising with on-site teams and customers
• Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment
• Ability to work independently and be a self-starter.
• Proven results uncovering solutions that meet or exceed customer needs
• A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
• Strong communication skills.
• Able to effectively develop materials that are appropriate for the audience
• Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences
• Experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java, and JavaScript a definite plus!!

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit zuorainternprd.wpengine.com

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers iniduals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Title: Guest Experience Reservations Specialist International – Remote

Location: REMOTE

The Role

We are looking for a highly motivated inidual to join our Guest Experience team and primarily assist our guests in planning and reserving their stay with Kasa. As a Guest Experience Reservations Specialist, you will build a personal connection with our guests by communicating directly with them every day and have a high level of responsibility. Even though this is a remote role, we want to build a Hospitality Team that is communicative and inclusive, and empower our team to do all they can to help guests feel at home. In short, you’ll confront the following challenge: how can I create a fantastic, memorable experience for all Kasa guests.

In this role, you will report to a Guest Experience Manager and work closely with other GX Reservations Specialists, the Director of Guest Experience, and teammates from other departments. It takes a special person to help travelers feel at home in a new area.

About the Team

This role is in our Guest Experience department. We have team members located all over the US and the world. Our team is full of people with erse backgrounds and we work hard to maintain a positive environment within the department. Everyone joined Kasa because they are passionate about travel and hospitality and they stay because of our great culture.

Day in the life of a Kasa GX Reservations Specialist

Like any Guest Experience Specialist, there is no typical day’. You will work 8-hour virtual office’ shifts, primarily focused on answering phone calls from our guests and operating teams. While the majority of your time will be spent answering and making calls, you’ll also spend time with guests via other communication channels like text, email, and web-based platforms. Your goal is to swiftly take initiative to convert inquiries into bookings and help incoming guests be set up for a great stay with Kasa.

As a GX Reservations Specialist, you will guide guests through the reservation and extension process and become an expert on all things Kasa to help answer unit-specific questions. This position is focused on converting inquiries into bookings by answering all potential guest’s questions and by following up consistently on all inquiries. You will also manage unit assignments, schedule housekeeping, and manage VIP bookings.

Experience

• You have 2+ years of service industry experience
• You pride yourself on your oral and written communication as well as your organizational skills
• You’re reliable, consistently on time, and follow through on what you promise
• You’re proactive by nature and can act decisively when needed, especially in a pinch
• You’re lighthearted and can handle guest issues with a calm and positive demeanor
• You’re compassionate and love working with our guests, no matter who they are
• You enjoy technology and you’re eager to learn new systems and platforms
• You’re a team player who is committed to uplifting your coworkers and the company when you can
• You’re flexible in your schedule and can help fill gaps on a team calendar when needed
• You must be available to work evenings and weekends

Plus if…

• You’ve worked in the hospitality industry at some point in your career
• You have experience in hospitality reservations or group sales
• You have worked in a call center and/or an organization where phone calls were an essential part of the customer service experience
• You have experience in a small company or start-up environment

In one year, you will succeed at Kasa by having:

• Been the friendly and proactive point of connection that works hard to create a positive, lasting impression of Kasa so guests come back to stay with us again and again.
• Been held accountable for efficiently and quickly handling guest inquiries, resolving in-the-moment issues to completion, and coordinated with operations to ensure our units are always ready for guests.
• Become an expert in all booking platforms and processes around confirming reservations.
• Taken initiative to find ways to improve our guests’ satisfaction.

Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a 50% discount on any nights for friends and family
• Competitive Salary: We offer base salaries at or above market rates plus additional earning opportunities based on the position
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.

Who We Are

Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well priced, trustworthy, and that offers a large selection of great locations. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few Kasa to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.

All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include lively All-Hands meetings, department get-togethers (online and in-person), and teamwide celebrations of important milestones. We offer benefits that encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are crucial to Kasa’s mission. Accordingly, every new Kasa team member gets trained in our Guest Experience Akademy during their onboarding.

Our team is fortunate to have erse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasa’s vision and culture speak to you, and you’re up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

AgoraPulse is hiring a remote Support Hero. This is a full-time position that can be done remotely anywhere in West Coast USA.

AgoraPulse - Managing social media has never been easier.

Mojito is looking to hire a Customer Success Representative to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Betterview is a high growth SaaS startup in the Insurance space. We’re seeking an experienced and high-impact Customer Success Manager to help our customers achieve their business outcomes.

WHAT WE DO

Betterview is the only property data platform that informs every transaction for decision-makers who want to reduce risk, cost & waste in an increasingly competitive environment. We provide software and services that capture, organize, and analyze data for buildings and properties to unlock valuable insight. Our company is quickly becoming essential to every transaction by making every property thoroughly understood.

Every day, our team is focused on helping our customers achieve their business outcomes. We strive to earn their trust by providing valuable, accurate insights that are important to their businesses. We combine high quality human interactions with easy to use software that empowers our customers to underwrite better via data-driven decision-making.

THE OPPORTUNITY

Betterview is seeking an enthusiastic and experienced Customer Success Manager who will be responsible for helping our customers realize their business outcomes from Betterview’s solutions. Part project manager, consultant, and product expert, the Customer Success Manager will focus on helping customers improve their ability to leverage our predictive analytics to make better underwriting and risk-management decisions across the entire policy lifecycle.

Reporting to the Head of Customer Experience, you will oversee our largest P&C insurance customers to discover their business needs and challenges and then coach them on the best ways to use Betterview to solve them. You will provide input on strategic customer plans, helping to identify areas where existing customers could improve their use of Betterview and/or uncovering new uses altogether. You will be responsible for tracking and reporting the appropriate metrics to measure the results of Customer Success as it relates to product usage, contract renewal/expansion, customer satisfaction and churn. You will partner with Sales to help advise prospective customers on the best way to launch Betterview in their companies. Furthermore, you will collaborate with our Product Design, Engineering, and Operations teams by bringing them the ‘voice of the customer,’ including representing customer insights to problems our platform does not currently address.

WHAT YOU WILL BE DOING

• Lead and manage all account activities for a portfolio of strategic, high growth customer accounts.
• Ensure customer satisfaction, measured in part by account renewal and upsell.
• Renew and grow customer accounts.
• Schedule and execute business reviews.
• Implement existing and create new underwriting, claims and loss control best practices that optimize the customer experience.
• Partner with the Director of Value Consulting to establish and optimize customer workflows.
• Gather customer feedback.
• Convey engagement, enthusiasm and empathy at the point of contact with all external and internal customers.
• Anticipate and understand needs by connecting the dots.
• Balance initiative and self-direction with the need to work with and motivate others.
• Roughly 10-20% travel expected post-COVID.

Requirements

WHAT YOU WILL BRING TO OUR COMPANY

• 5+ years of experience in a B2B SaaS Customer Success or Account Management role.
• 2+ years of experience managing strategic/enterprise accounts, including ownership of or involvement with customer renewal.
• P&C insurance experience preferred.
• A track record of success executing the ‘expand’ of a land & expand strategy with strategic/enterprise accounts.
• Adept at driving customer loyalty and adoption by leading customers to achieve their business outcomes by leveraging Betterview solutions.
• Strong interpersonal skills and experience building internal and external relationships by always delivering value.
• Experienced at leveraging Salesforce or another leading CRM to “manage out” (customers and colleagues), “manage up” (leadership) and manage yourself.
• Bachelor’s Degree.

The successful candidate:

• Good at connecting dots for customers.
• Is proactive in driving business value for customers.
• Is commercially oriented; experienced at securing renewals and qualifying for expansion opportunities.
• Is excited at the prospect of helping to shape an ever-evolving role in a fast growth company.
• Has strong interpersonal and communication skills.
• Is organized and self-motivated.
• Overall attention to detail.

Benefits

WHAT WE PROVIDE

• Compensation commensurate with experience.
• Generous health benefits – medical, dental and vision.
  • Medical offerings include PPO, HMO, and HDHP options through Kaiser, Anthem Blue Cross, Sharp Health, and Sutter Health.
  • Betterview covers 75% of the sponsored medical plan employee premium, 60% of dependents.
  • For dental and vision, Betterview covers 75% of the employee premium, 50% of dependents.
• 401(k) Retirement Plan.
  • Betterview matches 100% of employee contributions up to the first 3% of pay, then 50% of employee contributions on the next 2% of pay.
• FSA and HSA.
• 10 paid holidays.
• Full-time employees receive 160 hours per year of paid time off; part-time employees accrue PTO on a pro-rated basis.
• Paid parental leave, up to 12 weeks of maternity / 4 weeks of paternity leave.
• Basic life and AD&D insurance. Betterview pays 100% of the premium. Employees receive a benefit amount of $50,000.
• Shortterm disability. Betterview pays for 100% of the plan premium.
• Charity contribution match, up to $100.
• Cell phone reimbursement.
• Professional development reimbursement.
• Commuter benefits.

COVID Vaccine is required as a condition of employment with Betterview. Reasonable accommodations will be considered.

Betterview provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetics, veteran status, or other legally protected characteristics. In addition to federal law requirements, Betterview complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Betterview will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Betterview will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the guidelines applicable in your area.

Betterview expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Betterview employees to perform their job duties may result in discipline up to and including discharge.

If you have a disability or special need that requires accommodation to complete this application, please let us know by contacting HR(at)Betterview(dot)com.

_____________

#LI-PS1

One80 Intermediaries is a privately held insurance wholesale broker and program manager with offices in both the US and Canada. We offer market leading wholesale access to all major insurance markets in the US, UK, and Canada, as well as in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, and warranty coverage.

As a subsidiary of Risk Strategies Company, One80 Intermediaries offers a fast-paced and growth-oriented environment for entrepreneurial iniduals looking to operate on the cutting-edge of the E&S marketplace.

As a Customer Service Representative, you interact with customers to provide information in response to inquiries about claims. This is a front-line position in our medical department and is crucial in setting the tone for fulfilling our promise of providing exceptional white-glove service to our claimants and callers. You will use your independent judgment and communication skills to obtain information and relay information to claimants and providers.

Primary Responsibilities and Duties:

• Answers incoming telephone calls. Required to login into phone queues (as assigned) daily.
• Provides eligibility and claim information to medical providers and members.
• Reviews and interprets plan certificates to determine covered benefits and limitations/exclusions.
• Investigates claims payment issues.
• Research PPO websites/database as required to determine if claims are received and processed by the PPO network.
• Documents telephone call reason and details in claims system using call tracks.
• Review inventory tool for status requests from providers/members and respond professionally.
• Initiates check inquires (check tracers) from providers and members to determines if claims payment was received.
• Understands HIPAA Regulations and Requirements as it relates to Personal Health information.
• Educates medical providers and members on new technology available to access plan information.
• Uses probing skills to identify customer questions/concerns regarding plan coverage/benefits and provide single call resolution.
• Maintain minimum call standards in accordance with CBP policy, industry standard & other applicable TPA or SLA agreements.
• Completes special projects as required or requested by management.

Requirements

• High school diploma or GED
• Excellent interpersonal, oral, and written communication skills
• Team-player characteristics
• Strong computer skills
• Problem/issue resolution capability
• Ability to handle multiple tasks, strong organizational/follow-up skills required
• Ability to work effectively in a fast paced, team-based environment
• Effective time management skills

Alphacomm is market leader in the sale of digital goods. Available products vary from a variety of Giftcards to

Prepaid credit from different telecom providers. We distribute our products both through different Partner websites as well as through own websites such as  www.aufladen.de.

Alphacomm Solutions are used by partners such as for example Congstar, KPN, T-Mobile, E-Plus and Deutsche Bank.

We started our service in 2003 and are now active in Germany, USA, Netherlands, Belgium, and we are growing every day. You can find our apps in the various app stores.

Our head office is in Rotterdam NL. We have branches in Kleve, Sibiu and London. Curious? Visit us at  www.alphacomm.nl

Your challenge

The in-house service desk at Alphacomm is the go-to place for customers that encounter issues with their purchase/top ups or have questions regarding them. Our support employees pick up the customer questions and try to follow up with them as soon as possible with a clear solution.

We are looking for an intern/ thesis student to go through the service desk processes with a fine-tooth comb and find opportunities to improve our service. 

You would need to e into the culture of a country and the type of clients, check if we offer the best contact options, to assess how to best formulate our feedback, work with FAQ's, canned responses. This requires an inquisitive person that is strong in communication, especially written content. 

It would be interesting for us to know that, if we could "personalise" our response per client group/country, if this would bring savings for us. 

About you:

• You are driven, enthusiastic and creative
• You are a bachelor or masters student 
• Ideally you speak German, English and Dutch
• You are interested to e into a project and make the most out of it
• You are a fun person to work with
• You feel at home in an ambitious environment
• You are result-orientated, independent and take responsibility
• You are not afraid to voice your opinion

You will become part of a close-knit and well-functioning team with a typical no nonsense mentality. That means we are committed to our goals and your input and ideas are appreciated.

Our organization is based on the following core values:

• Empower
• Think Solutions
• Walk it like you talk it
• Challenge yourself and others
• Have fun!

What you can expect from us:

• The opportunity to contribute and be part of a fast-growing company
• The chance to develop your research and communication skills
• Direct lines of communication
• A great place to work with a bunch of great international colleagues
• An internship allowance of 450 euros per month.

If you like the bustle of an office environment, we have a desk ready for you in the centre of Rotterdam. Metro stations “Blaak” and the “Markthal” are within walking distance. Alphacomm’s office is situated in the “The Red Apple” building, one of Rotterdam’s tallest landmarks. It’s an open inspiring working place with a loft feeling and a professional coffee machine. If you prefer to work from home that is fine too. You would be having lots of contact with our Support Lead who is working in Germany so there is a lot of flexibility in how to organize your work. 

Are you ready to work and learn at a fast growing company that is at the forefront of the industry? Make the best career decision ever and send us your resume and motivation today!

Lab Dispatcher – Customer Service Representative

Job Details

Description

Company: TridentCare

Dispatcher Essential Duties and Responsibilities:

• Dispatches all orders for services to field service personnel within fifteen (15) minutes of order entry.
• Properly documents changes to orders requested by facility and/or ordering physician.
• Coordinates estimated time of arrival (ETA) with appropriate technician and facility, upon request.
• Ensures dispatched orders are confirmed as received by technicians.
• Contacts facilities when scheduling or re-scheduling is necessary for any reason.
• Coordinates reassignment of orders to different technicians when necessary.
• Assists with inbound Customer Service calls as needed or directed.

Dispatcher Qualifications:

• High School Graduate or GED.
• Proficient to expert use of Microsoft Office software.
• Ability to communicate clearly, both in listening and confirming the message received, and in relaying clearly all necessary information to ensure effective response.
• Ability to focus on the task at-hand in a busy, call center environment

Work-From-Home Requirements:

• Must have private workspace, free from external sounds and distractions. Must meet safety checklist requirements.
• Must have high speed internet connection to support VoIP communications. Fiber or Cable is recommended. DSL and Satellite connections are not recommended.
• Must successfully pass Trident Care’s Network Performance Test. Must have access to a PC that can run this test. (Not Chromebook).

Qualifications

Skills

Preferred

• Dispatch and Routing

Novice

Behaviors

Required

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

• Self-Starter: Inspired to perform without outside help

Education

Required

• High School or better.