Land your dream remote job

tinyBuild is looking for a full-time Community Manager based in a central-european time zone or close. Your job will be focused on engaging and fostering communities of our players on Steam, Discord, Reddit, Twitter, etc.

Duties:

• Work closely with producers on community engagement plans;
• Create and executing social media campaigns;
• Foster the relationship with variety of content creators;
• Keep a close line of communication with our players across different channels (Steam, Discord, Twitter, etc)
• Assist development teams with regular activities such as dev logs, sentiment analysis, and more;

Qualifications:

• At least one year of experience in the industry in a similar role
• In-depth knowledge of major social media platforms: Discord, Instagram, Facebook, Twitter, Youtube, Twitch, TikTok, etc
• Passion for communication and being an empathetic listener
• Extensive knowledge of the video game industry and culture
• Being a gamer and having a couple of beloved genres is a must
• Strong written and verbal communication skills - English
• Additional language is a big advantage
• Experience in content creation (streams, videos, etc) in a plus too

We offer:

• Work with PC and console projects;
• Professional development courses, game dev conferences, and other events;
• Flexible work schedule;
• Possibility to work remotely
• Two weeks of corporate holidays simultaneously for the whole team (one in the summer and one during the Christmas and New Year celebrations). This allows you to have a complete break from your tasks and any communication with your team;
• Corporate English classes;
• Reimbursement of any psychological therapy;
• Corporate hardware.

If possible, please provide some examples of your previous work (social media, email newsletters, steam posts, etc).

⚡️ Your mission

The mission of an Enterprise Customer Success Manager at Birdie is to be a partner, trusted advisor and advocate, for some of Birdie’s most strategic partners.

Ultimately responsible for mitigating churn & gross revenue retention risk, you will support the successful implementation, adoption and growth phases of the customer life cycle with Birdie.

Through the execution of outstanding customer success management you will help our customers grow the number of care recipients being cared for via Birdie. This role is critical to achieving Birdie’s overall goal of radically improving the lives of 1 million older adults.

🦸‍♀️ How you will contribute

• Own the overall relationship with your portfolio of customers, which includes: increasing adoptions, ensuring retention, and delivering satisfaction. Doing this through developing and managing success plans in collaboration with the customer and the Birdie Account Team.
• Coordinating, project managing and executing critical activities throughout the adoption & growth phases of our customer life cycle, in pursuit of the objectives outlined in your success plan.
• Forming deep relationships and trusted advisor status with key ‘champions’ at the account to drive continued value. Ensuring Birdie is the first choice when the customer rolls out home care technology across their business.
• Develop, prepare, and nurture customers for advocacy and product beta programs.
• Analysing usage patterns to provide insights and guidance during Quarterly Business Reviews, or more frequently for at risk customers who may require more proactive support.
• Being the bridge between the customer and our commercial, product and support teams, effectively communicating risk, priority and business value.
• Becoming an expert in Birdie products and solutions, the home care market and your customers' business.

Requirements

🤩 We’d love to hear from you if have:

• You have a minimum experience of 3+ years in Customer Success Management, Project Management or equivalent history of increasing customer satisfaction, adoption and retention.
• You have a strong drive to drastically improve how home care is delivered to the elderly leveraging new technological solutions and flexible care models.
• You have excellent communication skills, you can easily explain the benefits of the service and feel comfortable to be the first point of contact for senior stakeholders.
• The ability to work with your customers to define KPIs enabling a clear understanding of their success criteria and ongoing realisation of those results.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organisation, including executive.
• Experience in working cross-functionally on a daily basis. Being the bridge that connects the users with the rest of internal teams (Customer Support, Sales, Product, etc).
• You are very well organised and able to bring structure, transparency and efficiency in a multi-tasking working environment; you execute tasks swiftly, efficiently and with the highest standards of quality and rigour.
• Ability to quickly become highly knowledgeable on Birdie’s solutions, capabilities, implementation best practice.
• You are comfortable with a start-up environment, fast-moving projects and agile approaches - ability to switch contexts.
• You get things done and are not afraid to roll up your sleeves and take responsibility.
• You are passionate, driven and can self-motivate.

These are our ideal requirements, but we know some people are less likely to apply for the role unless they are 100% qualified. We promote a erse, inclusive and empowering culture at Birdie, so please apply if you meet the majority of these competencies.

Benefits

🙌 What are the benefits?

People are our core strength. We are social entrepreneurs, boasting an outstanding culture (employer net promotion score of 67) with strong values (B-Corp certified). We offer exceptional benefits and invest massively in our team's happiness, wellbeing and growth:

✨ Compensation

Our salary packages are competitive, the role is £50k. We also grant generous stock options to any permanent employee at the end of the probation period. We adjust salaries based on the cost of living index for employees based outside of the UK.

🏝 Flexible

With Covid-19, we have decided to be a fully distributed team with Birdie's working across the globe. We organise quarterly in-person events and online socials to make sure you can meet up with peers. If you want to come to the office, you're most welcome of course!

🌱 L&D budget

Growth is key. You'll have a personal development budget to put towards books (e.g., free audible subscription), courses, trainings and conferences; continuous coaching within the team and with external experts

🌴 Base holiday

33 days base holiday (25 days + 8 bank holidays) + Christmas eve day off

🎄 Christmas leave

Birdie closes between Christmas and New Year so you can have some down time with your loved ones. This is in addition to your base holiday!

🎂 Birthday leave

You can take your birthday off when it falls on a weekday! (effective from 1st Jan 2023)

👩‍⚕️ Private health insurance

Private health insurance with Vitality that covers many physical and mental health costs

☀️ Gym and wellbeing memberships

Gym membership and numerous other wellbeing perks and discounts via Vitality

🚲 Cycle to work scheme

Birdie will buy a bike up-front and you can salary sacrifice to pay-off over the next 12-36 months

🧘 Wellbeing Leave

10 days of paid leave outside of our generous Sick Leave policy, for when you need to revive and reset.

👼🏽 Parental Leave

Highly favourable parental leave policy; once you have spent twelve consecutive months on our payroll, primary caregivers are entitled to 26 weeks of parental leave at 100% of your usual salary and secondary caregivers are entitled to 12 weeks of parental leave, at 100% of your usual salary.

🐣 Fertility Leave

Birdie recognises the emotional and physical challenges which may arise during fertility treatments, and supports all Birdies by offering 5 additional paid days of leave.

👵🏻 Pension employer contribution

Birdie contributes 4% of your salary to your pension.

⛷ Frequent company socials, trips and meals

We organise many socials, quarterly retreats and annual trips (like our epic ski trips)

🤗 Exceptional culture

We see ourselves as social entrepreneurs shaping a new kind of organisation: caring, responsible yet fostering excellence. Read The Birdie Way to learn more.

❓Why Birdie?

Join Birdie and seize this unique opportunity to shape the future of a transformative tech startup, to create positive social change, and develop yourself very fast in a flexible, close-knit & transparent organisation.

We have a grand vision to transform how society deals with ageing, starting with radically improving the lives of 1 million older adults in the next 3 years. We dream big and speed is of the essence.

We’re all entrepreneurs at Birdie. We’re a flat organization, with no manager to tell you what to do but a community of peers and coaches to support you.

We’re highly collaborative and iterative. Everything we do is transparent to anyone, be it objectives and key results, compensation packages and equity or strategic conversations.

Growing with trust is key. Everyone sets their own development plan and gets support to learn fast, from training to books or coaches. We live by radical candour: we give honest feedback and care deeply & personally about each other.

Join us now to improve the lives of millions!

⚖️ Equal Opportunities Statement

We are an equal opportunity employer and we strive to reduce unconscious bias throughout our hiring process. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neuroersity status or disability status.

We endeavour to embrace ersity, and promote an inclusive environment for all Birdies, and actively work towards this with our Diversity & Inclusion Committee.

If you have any questions regarding the interview process, or if you need any reasonable adjustments to be made, please don’t hesitate to contact us.

In short: Full-time, remote position in the US. Please only apply if currently residing in the US.

• Gigs is building Stripe for phone plans. Enabling platforms to sell phone & data subscriptions to their users through an easy-to-use API in 200+ countries.
• For consumers, Gigs makes it super simple to subscribe to and manage a phone plan with a few clicks. A phone plan you’ll love to use yourself. Easy, transparent & global connectivity for your smartphone, smartwatch, or IoT device.
• See immediate results of your work. Our large-scale integrations mean huge adoption within a short time. We obsess about the needs of our partners and their end customers to build a best-in-industry experience.
• We are backed by the investors behind Stripe, Dropbox, Airbnb, Facebook, Spotify & Plaid. As part of Gigs, you will have access to the teams, resources, and support from any company we work with. We count on a team of world-class advisors and investors that can help us in tricky situations.
• We completed the Y Combinator W21 batch and have further raised our Seed and Series A rounds with USA-based investors.

We are looking for a Customer Support Manager to act as the first line for Gigs customer support and help establish the processes to help the support function scale as we grow. You will be the first hire at Gigs to focus exclusively on customer support and will play a fundamental role in the development of the function. You will work closely with Dan, our Head of Customer Success.

First-line customer support

• You will be the first line for Gigs customer support, dealing with technical issues, support queries, and feedback for Gigs customers via our support chat and email support channels.
• You will manage our support system (operated through Intercom) and ensure that all support queries are dealt with promptly, professionally, and in accordance with the SLAs under our customer contracts.
• You'll provide exceptional support to swiftly resolve customer support issues, and requests. You will collaborate quickly and effectively with product, engineering and customer success to escalate problems and to ensure relevant information is being passed on effectively and promptly.
• You will own and compile feedback and issues relating to the Gigs product and ensure that these are effectively communicated to relevant internal stakeholders.

Building and developing best-in-class support processes

• You will build out our use of tools, infrastructure and data, and develop and own relevant KPIs, to track and improve the efficiency of how support is conducted at Gigs.
• As we scale, you will build out a team underneath you and be at the forefront of developing a best-in-class support service.
• You will track and develop frequently asked questions based on queries received from customers, with a view to improving our knowledge base and empowering our customers in order to reduce the number of support queries.
• You will think in terms of scale, understanding and anticipating where documentation, automation and process can be used to help our partners at volume. You will update training and support materials to include video and other media in order to deliver the maximum value to our customers.

Requirements

We know that perfect candidates don’t exist. Even if not all of this applies to you, we’d love to learn more about you.

• You have 3+ years of experience in Customer Support at a B2B or SaaS tech company.
• You're great with people. Dealing with customer issues can be stressful, especially when things are not working as expected. You should be able to de-escalate a situation and not take an inidual's opinion or mood personally.
• You’re a problem solver. You love solving customers’ problems and can show initiative and lateral thinking to find solutions to unusual issues. You can point to a long track record of successfully resolving complex customer issues.
• You’re an owner. You’ve had experience owning customer support and are comfortable building out processes and being accountable for the performance of the function.
• You think at scale. You look at systems in terms of how they can be scaled and have experience of improving processes to allow for greater volume (without significant drops in quality).
• You look to unblock inefficiency. You look at the entire operation along the B2B2C value chain and find ways to leverage efficiencies for our partners. You figure out where processes can be improved (internal and external) and where things could break. And fix it yourself or with our engineers.
• You care about the customer experience. You are invested in ensuring our customers’ success. Your focus is on delivering value and ensuring Gigs has a business impact.
• You love to challenge the status quo and solve problems incrementally. You understand that building a product our partners want involves trying things, including some which don’t scale. You understand that the most effective results often aren’t immediately perfect but come from solutions that have been iteratively developed.
• You enjoy engaging the team. This means high involvement of all team members across all functions within Gigs and our partners.
• You love learning technologies as you go. You always want to find the right tool for the job, and don't only follow what you already know.
• You’re fluent in English.

Benefits

• Competitive salary based on experience.
• 28 paid vacation days per year (PTO).
• Generous stock options: We want everybody to be a true owner in Gigs (tax-free until exercised).
• Free phone and data plan
• Flexible working hours: Early riser? Night owl? Need to pick up your kids and finish up later? You can discuss and organize with your team to work out what’s best for you.
• Get your perfect setup: Mac, Mechanical Keyboard, Plugins, IDE. We are flexible and cover whatever you need to do the best work of your life.
• A workplace built for remote-first work: We are building Gigs as a remote-friendly company, but we also believe in the magic of face-to-face interaction. That means we’re building ways to get you out of your home office from time to time:
  • Gigs Pads: Our collection of beautiful homes around the world, for when you need a work-cation getaway.
  • Gigs Republic: Our semi-annual sunny offsite, a time for us to all come together. Meet fellow Gigsters from around the world to spend quality in-person time with your team. Cook a delicious meal at our cooking competition, Gigs Table. Have fun playing games, going on a hike or get creative at a hackathon.

Okta is hiring a remote Customer Success Intern (Summer 2023). This is an internship position that can be done remotely anywhere in the United States.

Okta - The identity company that stands for trust.

Saxony Partners is a consulting firm committed to shaping real estate organizations through industry expertise and technology. At Saxony Partners, our values have defined who we are and how we serve our clients. Our talent and knowledge in the vertical markets we serve differentiates us from our competitors and delights our clients.

Are you an inidual with deep technical and user knowledge of Yardi modules (Commercial, Café products, Yardi Plus and/or Investment Management)? Ideal candidates excel in an autonomous environment and have experience in managing complex technology-centric customer engagements.

Would you describe yourself as?

• Independent
• Commanding
• Organized
• Fast Paced
• Opportunistic

Please use the link to complete our Culture Index Survey: https://go.apply.ci/s/A22ABF0000

What You Will Focus On- Responsibilities Include:

• Troubleshoot and provide solutions for Yardi Voyager, Voyager Plus, Café products and Site Manage
• Manage, track, and prioritize inbound Yardi support inquiries in the company's support ticketing system
• Provide one-on-one support to users utilizing various methods of communication including phone calls, email, video conferencing, etc.
• Establishing and managing roles and rights for all systems users
• Assisting property and corporate accounting staff in the correction of posting errors on month-end closes and reports
• Uploading data via CSV and ETL imports
• Assist in the transition of software data during property acquisitions and dispositions using ETL and Y2Y
• Maintain scheduled reports, custom menus, and workflows
• Identify training needs based on support requests, create training documentation and tutorials, and host training sessions
• Act as a troubleshooter and solutions expert to recommend changes that will streamline workflow processes and improve timeliness and accuracy of results
• Overseeing system updates and participating in testing, implementation of, and compliance with technology-related policies
• Maintain client service level agreements

Requirements

• 2+ years of experience with both front-end and back-end Yardi property management software (considered to be an Expert / Super-user) preferably with specific knowledge in Single Family Home Real Estate, Accounting, and/or Investment Management
• Proficient in providing end-user support in accounting, property management, and marketing
• Skill and Ability to plan, design, and maintain training material and training programs; provide basic technical support to users; explain technical concepts in non-technical terms to staff; read, interpret and apply technical instruction
• General knowledge of business processes in the real estate/property management industry
• Ability to manage multiple tasks with exceptional attention to detail
• Ability to be a self-starter and be comfortable with remote work
• Technology degree preferred; Any combination of education and training equivalent to a bachelor's degree in computer science, information engineering, or other related areas; such education should be at a level that demonstrates the ability to perform duties comparable to those listed

What would be helpful to have

Knowledge of accounting principles

Benefits

WHAT’S IN IT FOR YOU?

• Competitive Compensation
• DTO (Unlimited PTO, most take about 4 weeks per year)
• Excellent Healthcare Benefits
• Collaborative Team Environment
• 100% Remote

COMPANY OVERVIEW

Community Influencer®, Inc. is a business development startup based in Orange County, CA. Our mission is to glorify God by helping local business owners increase their income, so they can increase their impact. We do this via our popular online membership, the Community Influencer® Academy. Inside, we teach real estate professionals how to get more leads, clients, and referrals via our online courses, content, coaching, and community. We're a fast growth, mission-oriented company (with awesome benefits) and we're looking for an amazing, full-time Customer Experience Manager to join our high-performance team. If you are a highly organized CX Manager with experience building and developing a CX Team, read on to learn more about this exciting opportunity!

POSITION OVERVIEW 

This is a full-time, salaried role in our Experience Department. For this remote role, you'll need to have the ability to work from home 5 days a week. Typical hours for this role are 7am - 4pm, Monday-Friday PT. But this position is more about accomplishing specific outcomes with a high level of communication than adhering to a clock. And although our team highly prioritizes margin, on rare occasion, there may be a need to work additional hours on evenings and weekends during a launch or other events throughout the year.

MISSION

The mission of the CX Manager is to bridge the gap between the customer and company. The most important responsibility of the CX Manager is to ensure that the customer has a trusted guide and advocate in every aspect of the business by sharing valuable CX insights, data, and feedback so we can improve our digital products and hit our revenue and profitability goals. 

RESPONSIBILITIES

• Make every experience remarkable!
• Champion opportunities to consistently Improve the Community Influencer experience!
• Map the customer journey and identify opportunities to intervene on the Members' behalf proactively.
• Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement.
• Ensure that each touchpoint across the customer journey is engaging, efficient, and effective.
• Understand each Member and their specific needs.
• Create a clear vision so for Members, so they know what to expect.
• Build strong relationships with Members.
• Gather Member feedback in real-time and ensure that it's incorporated into company processes, marketing, and advertising.
• Managing member data to drive sales into the business and increase member retention.
• Increase customer satisfaction rates, customer loyalty, and referrals.
• Drive customer retention and reduce churn.
• Test new strategies for driving customer value.
• Manage a small CX Team and support the team by guiding them through issues resolution.
• Collaborate with IT developers, as well as the marketing, advertising, and sales teams to enhance customer services and brand awareness.
• Align customer experience strategies with marketing initiatives.
• Inform members about new product features and functionalities.
• Respond to customer queries in a timely and effective manner, via email, social media, video, or chat applications.
• Analyze member feedback on product ranges and new releases, prepare reports, and present your findings to the team.
• Document all CX feedback (i.e. processes, technical issues, complaints, compliments, reviews, and testimonials). 
• Stay informed of industry trends and new CRM technologies.

PROFICIENCIES

• Digital Marketing Skills: Our CX Manager will be a tech-savvy Mac user and will not be intimidated by learning new technology. Proficiency in the following marketing and tech platforms is ideal: Facebook, Instagram, YouTube, LinkedIn, AgoraPulse, Facebook Groups, Reddit, Zoom, Loom, and ClickUp.
• Leadership Skills: To help execute our CX strategy, the CX Manager will lead, coach, and help recruit a small team of talented CX Specialists.
• Strategic Thinking: The CX Manager is a big-picture thinker who will create, organize, and improve our overarching omnichannel CX strategy.
• Quality Communication: The CX Manager will need to maintain strong relationships to maximize effectiveness across all CX platforms. We also get pitched to appear on various platforms regularly, so the CXM will need to have the ability to vet and evaluate these opportunities before passing them on to relevant team members.
• Writing Skills: The CX Manager must be a great writer and ensure a consistent, company-wide brand voice from employees and contractors.
• Social Listening and Research Skills: The CX Manager will need to stay up-to-date on all of the latest digital marketing trends, policies, and forecasts by conducting regular research. An ability to gather systematic and methodical data from social listening, carry out market research and analyze results is also required. 
• Camera-Readiness: The CX Manager will be on camera periodically. So you must be an excellent communicator and have a dedicated workspace that's camera-ready at all times. 
• Project Management Skills: The CX Manager will lead projects and will work closely with the Project Management Team to ensure that all projects are done on time and on brand. 
• Analytic Skills: The CX Manager will need to conduct regular analysis to identify opportunities to improve performance. You will also need a deep understanding of split testing, audience segmentation, conversion tracking, retention tracking, budget management, deliverables, KPIs, etc.
• Anticipating Needs: The CX Manager will need to proactively recommend new communication channels, help beta test new content strategies, and recommend new tech stack tools. 

REQUIREMENTS:

Education: 

• A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.

Experience and Values: 

• 2+ Years of experience as a CX Manager, in a digital environment
• 2+ Years of experience increasing KPIs - like Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), Customer Churn Rate, Customer Retention, etc.
• Mastery of customer experience best practices.
• Proficiency with all online customer engagement platforms and channels
• The ability to overcome objections to increase membership sales and retention.
• Enthusiasm for data, details, organization, and deadlines.
• Exceptional interpersonal skills and a client-centric approach.
• Great organizational and time management abilities.
• Connect deeply with Community Influencer's core values.

OUR VALUES

1. Get closer to the customer
2. Everything you do sells or repels
3. Simplicity, never complexity
4. Identify the opportunity, overcome the obstacle
5. Audit before you act
6. Say what needs to be said, even when it's hard
7. Leverage collective genius, but reject groupthink
8. There's always an option C
9. Celebrate every win (and every failure)
10. Work is impossible without rest
11. Always do what's best for Community Influencer®

COMMUNITY INFLUENCER® PERKS

Here are some of the amazing perks we offer our employees...

• Top-of-Market Salary 
• Unlimited Paid Vacation
• Work From Home
• World-Class Health, Dental, and Vision Insurance
• Generous Retirement Plan
• Work Alongside A Talent-Stacked, High-Performance Team

Candidates must be US Citizens or Permanent Residents to apply.

Equal opportunity employer.

NOC Specialist (Clinical Support)

Location: Remote

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

As a Network Operations Center Specialist within the Clinical Support Team, you will play a key role in the day to day operations of the Online Care Group, including 24/7/365 physician support, escalation resolution, and handling a high volume of clinical support calls. We are looking for full time employees who have flexible schedules and can work either overnight, evening or weekend hours.

Core Responsibilities:

• Manage support escalations in conjunction with other team members
• Acts as the main point of contact for all provider-related support questions and issues via phone, email and live chat
• Answer incoming support phone calls and complete case documentation appropriately
• Uses critical thinking skills to prioritize and problem solve escalations
• Act as the liaison between the patient and patient’s pharmacy and/or treating physician to resolve open support requests
• Triage cases to the Technical Support team as needed for troubleshooting
• Upholds tracking of all support escalations utilizing Salesforce tools
• Works in collaboration with other NOC pods and departments within American Well to provide the best support possible to our patients and providers

Qualifications:

• Robust interpersonal and communications ability, including strong written and verbal communication skills
• Adaptability in a fast-paced start up environment
• Fast learner, ready to jump right in with little direction
• Ability to effectively communicate via phone, video-conference, and written communication such as live agent chat and email
• Keen attention to detail and the ability to multi-task
• Proficient in all basic computer functions and programs, including Microsoft Office Suite
• Strong customer service orientation and the ability to interact with erse groups
• A proven track record of exercising good judgment and handling constantly changing priorities in a positive, professional environment
• Experience resolving issues live on the phone in a call center environment; ability to maintain control of a phone call in tough situations
• Associate Degree or Bachelor Degree preferred
• 1-2 years related experience preferred

Additional information

Your Team:

Should you join Amwell and the Clinical Services team, you will support the Online Care Group:

The Online Care Group (OCG) is a physician-owned and operated medical practice. OCG is dedicated to the practice of telehealth, delivering high quality healthcare to patients on a secure, HIPAA compliant, video-based platform. In addition to urgent care, OCG also manages a national behavioral health practice, which includes therapy and psychiatry, as well as a nutrition practice staffed by registered dieticians and a Breastfeeding support practice. The Online Care Group practices across all 50 states – 24 hours/day, 365 days/year.

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars – our Workplace, our Workforce and our Community.

Amwell is a “virtual first” workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are! Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance

Student Records Specialist

locations

Remote, USA

time type

Full time

job requisition id

R 2022 838

Position Summary

The Student Records Specialist is responsible for daily activities related to the Office of the Registrar and the student records team. This position’s primary responsibilities include maintaining student records, providing customer service to students and internal constituencies as well as supporting the success of the Enrollment and Student Services teams. This position is also responsible for maintaining record integrity, upholding FERPA policy and compliance within administrative policies and procedures.

Essential Functions:

• Provides customer service to internal and external clients and customers
• Responds to student inquiries via Northcentral messaging system, email, and/or phone, and journals all communication
• Provides official student record documentation via forms, letters, transcripts, and other communications
• Reviews, audits, and prepares degree audit and diploma order
• Performs general office duties such as typing, operating office machines, and filing
• Establishes and maintains academic files within the student information system
• Ensures record integrity of student files by ensuring proper documentation and authorization to fulfill requests
• Ensures that the electronic file as well as the student information system are in alignment and accurate
• Serves as liaison for projects and cross-functional department needs
• Processes workflow and tasks with accuracy and speed
• Assists in preparing and maintaining training information and documents policies/procedures in Sharepoint for Registrar team
• Other duties as assigned
• Reasonable and consistent attendance to fulfill requirements of the position

Supervisory Responsibilities: N/A

Requirements:

Education & Experience:

• Associate degree or equivalent experience
• Minimum of two (2) years of experience within a college or university office of student records or enrollment administration required
• Experience in higher education preferred
• Experience working in a technology-driven enterprise preferred
• All skills, abilities and education will be considered for minimum qualifications

Competencies/Technical/Functional Skills:

• Knowledge of FERPA.
• Knowledge of NCU university policies and procedures
• Skill in operating equipment, such as personal computer, fax, copier, phone system and scanning equipment
• Highly detail oriented
• Ability to effectively communicate verbally and in writing
• Excellent customer service skills to both internal and external clients and customers
• Ability to prioritize workflow
• Ability to multitask
• Proficient with Microsoft Word and other applications in the Microsoft Office suite

Location: Remote

Travel: N/A

The National University System is committed to maintaining a high-quality, erse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to ersity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our erse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports ersity.

National University (NU) is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state and local laws. At NU, a erse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in ersity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.

• Develop & maintain trusted advisor relationships with executive sponsors, government officials and/or customer stakeholders

• Communicate findhelp’s vision of the future of social care and how technology can support customers in achieving their goals

• Create strategic account plans to achieve the organizational goals of our customers

• Drive contracts, renewals, and expansions

• Serve as the main escalation point for customer leadership, manage expectations and timelines for both the client and internal personnel

• Regularly monitor customer health, proactively identify risks, and create/manage action plans for risk mitigation

• Develop leading practices and initiatives that support social care outcomes for our customers

• Develop and deliver executive business reviews on a regular cadence

• Advocate for the customer, champion their success, including for the ongoing needs and goals of the customer internally - gathering feedback from customers and understanding both how to meet them where they are and how to help get them where they want to go

• Develop industry, regional, government sector, and state specific strategies for customer portfolio, such as opportunities for collaboration with customers, specific industry/state initiatives, building relationships with community partners, etc.

• Create and share materials to support internal and external marketing

• Lead customer-facing webinars or User Group Meeting presentations to share insights, leading practices, and industry trends

• Collaborate with the Customer Success team to build a thriving department and foster the overall success and adoption of findhelp and the people we serve

• Superior communication, networking, and relationship skills, and demonstrated ability to communicate/present effectively at all levels of the organization

• A strong desire to use your job and mind to make the world a better place for people in need

• Skilled at problem-solving, decision making, negotiations, and ability to navigate challenging situations in a professional manner

• Customer-focused, enthusiastic, positive, and service-oriented

• Intrinsically motivated, results-oriented, data focused and ambitious

• Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations

• Interest in social determinants of health, organizational innovation, social enterprise, healthcare, community organizations, governmental groups

• Ability to travel to conferences, trade shows, and some customer locations 

• BS/BA degree or equivalent

• 8+ years’ experience in account management, customer success, sales, equivalent public sector work or organization leadership

• 5+ years working with the C-Suite

• Experience with technology and ability to learn new technologies quickly; SaaS experience preferred familiar with SaaS application support requirements

• Health plan, Government or government contracting experience strongly preferred

Junior Customer Support Specialist

100% Remote SaaS Support position with growth opportunity

Remote | 9am-6pm GMT/5am-2pm ET

We believe in the power of process and its potential to unlock growth in teams everywhere.

Who we are:

Process Street is a no-code workflow platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform stores knowledge where the action happens, ensuring thorough and error free execution of workflows that our global customers run their businesses on. We service over 3k customers around the world, such as Airbnb, Spotify, AstraZeneca, and Accenture, and are VC-backed by Accel, Salesforce, and Atlassian.

Our Mission:

To make recurring work fun, fast, and faultless for teams everywhere.

Our culture:

Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren’t inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.

If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!

The Opportunity:

We’re looking for a Junior Customer Support Specialist to join our Customer Support & Success team. You will address inbound customer inquiries via phone, email, and live chat. At Process Street, our Customer Support Specialists are the primary line of communication between the organization and our customers. You will get the chance to work with companies ranging from early-stage start-ups to Fortune 500 enterprises from across the globe in pretty much every industry you can think of.

Aside from addressing customer inquiries, Customer Support Specialists perform a critical function in passing customer feedback and challenges to the Engineering, Product, and Executive teams.

Even though we’re a global company, this Junior Customer Support Specialist will work 9am-6pm GMT/5am-2pm ET.

What You’ll Do:

• Respond to email, live chat, and phone inquiries from existing customers and prospects
• Advise customers on the best way to use the software to meet their needs
• Track customer interactions in Salesforce
• Assist prospects during their trial period to ensure they understand the product functionality
• Serve as a conduit for customers to communicate product and feature requests to Product Managers
• Assist our Customer Success Managers in dealing with large customers
• Contribute to the Support Knowledge-base
• Conduct product demos for prospects
• Conduct Onboarding and Account Reviews for existing customers

About You:

• You have experience working directly with customers. At least 1-2 years of experience, preferably in SaaS.
• You’re an excellent communicator. This includes written and verbal English. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers live too!
• You pay attention to the details. You know details matter, and you remember that everything you do can improve the customer’s experience in some way.
• You’re obsessed with customer experience. You’re driven by creating an amazing customer experience. Added bonus if you have experience building and maintaining relationships with remote customers.
• You have growth mentality. You have a self-motivated approach to learning and development.
• You love working with technology. We’re building it! This includes both web and mobile applications. Experience with Intercom and Salesforce is a plus!
• Ability to work 9am-6pm GMT/5am-2pm ET.

Our Benefits:

• Unlimited PTO policy Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.
• Annual company offsite We get together as a whole company annually as well as encourage and sponsor small group meetups so that you can meet your teammates face to face around the world.
• Social time We know human connections are what make teams strong. We regularly do coffee chats, game-playing, story-telling, house tours (only if you’re comfortable), and more to build connections.
• Generous health insurance for US employees and their families, including dental and vision plans.
• Equity for all full-time roles.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. Research tells us that applicants who are female, non-binary, or people of color are less likely to apply to a role if they feel they don’t meet every qualification. If you feel you meet most of the qualifications, regardless of how you identify, and this is a role that would make you excited to come into work every day, please apply! Process Street is a place where everyone can grow.

Support Specialist

locations

Telecommute

time type

Full time

job requisition id

R014922

The Support Specialist is responsible for assisting the primary care/case managers (PCM/CM) with non-clinical activities such as providing telephonic outreaches to members for completion of service assessments, outreaches to providers and community-based organizations regarding service initiation and/or continuation, handling member mailings; faxing clinical requests and approved authorized service plans.

Duties and Responsibilities:

• Conduct outreaches for newly enrolled members to review current and approved services, durable medical equipment (DME) and additional requests
• Review intake documents for pre-approved services and escalate discrepancies as needed
• Complete Welcome Onboarding and Consumer Directed Personal Assistant Assessments and identify any issues or risk factors that require clinical escalations to a CM/PCM.
• Initiate and finalize authorization in Trucare for preapproved services and DMEs and update and discontinue authorizations when applicable
• Handle and accurately document calls to and from members to assist with benefit questions/issues, schedule appointments, assessment inquiries, service issues and grievances
• Handle and accurately document calls to and from providers regarding authorizations initiation/updates, referrals, visits, tests, and faxed care plans
• Provide education to members and providers regarding requirements for approval of service requests
• Manage a large caseload while communicating member issues or needs and monitoring screening of members effectively to improve quality and cost outcomes
• Communicate with Inter/Intra-departments regarding reconciling onboarding issues
• Additional duties as assigned

Minimum Qualifications:

• High School diploma or GED equivalent
• Experience in a customer service environment
• Experience working in a fast-paced environment that requires handling multiple priorities simultaneously
• Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills

Preferred Qualifications:

• Associate Degree/Certification in a related field
• Knowledge of medical terminology
• Knowledge of Trucare, Salesforce, HHAXchange, DocuSign Epaces, Sharepoint
• Experience in managed care or other area of the healthcare industry working in a Call Center environment or Care/Case Management Department
• Experience with Microsoft Office Suite applications including Excel, Word, Outlook, and MS Teams
• English proficient bilingual who also speaks Spanish, Russian, Mandarin/Cantonese, French, Haitian Creole, Korean, Bengali, Punjabi, Hindi, or Urdu
• Demonstrated ability to document calls into a computer system

Regulatory or Compliance activities: n/a

License or Certification: n/a

Since we care so greatly about our employees’ and members’ wellbeing, Healthfirst has implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Company’s current COVID-19 or other infectious disease health and safety protocols, including local requirements, which may include sharing information regarding your vaccine status and mask wearing. Protocols may change in the future with the evolving public health landscape. Healthfirst will consider accommodation requests as required by applicable law.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to: or calling: In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $38,200 – $49,920
• All Other Locations (within approved locations): $33,300 – $47,840

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

HR Specialist (Seasonal), Employee Resource Center

Job ID: 2295022 | Amazon.com Services LLC

Our ERC (Employee Resource Center) HR Specialists provide support to Amazon’s Corporate employee population, demonstrating high judgement while problem solving and advocating on behalf of Corporate Amazonians. Team members will build and implement in the face of ambiguity, problem solve with tenacity, and demonstrate strong analytical skills while providing centralized support to Amazonians.

Key job responsibilities

BASIC QUALIFICATIONS

• Bachelor’s degree or 3+ years of Amazon experience; or 3+ years equivalent work experience
• Proven knowledge of Microsoft Office Suite

PREFERRED QUALIFICATIONS

• 3+ years as HR Generalist or HR Specialist in a corporate environment
• 2+ years contact center experience in a corporate environment
• Experience working in a fast-paced operational environment
• Proven ability to identify process defects, make recommendations for process improvements, and implement process improvements
• Team/process lead, and/or team/process supervisor experience
• Basic US legislation knowledge pertaining to HR & Labor
• 1+ year using case management system, reviewing cases, determining appropriate processes and policies that apply to a specific situation, and resolving a case or establishing/executing a case management plan
• PHR, GPHR, or SPHR certification
• Ability to handle projects using the Project Management principles and methodology
• Knowledge of or training in Lean Six Sigma
• Proven ability to manage customer contacts in a fast-paced environment
• Proven ability to follow existing process with high attention to detail
• Proven ability attention to detail and organizational skills
• Flexible to work in shifts to cater to a global charter.

Amazon is committed to a erse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For iniduals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $22.84/hr in our lowest geographic market up to $45.19/hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.

Job details

US, Virtual

Employee Resource Center

Human Resources

About TKS

The Knowledge Society (TKS) is a global accelerator focused on developing young people (ages 13-17) to learn about solving problems using emerging technologies, develop foundational mindsets, and build real-world skills, while being part of a global community of like-minded people. Our vision is to help create the next generation of unicorn people - people who impact billions. TKS was recognized by The World Economic Forum as a "School of the Future" and works with organizations like the United Nations, Google, and Microsoft.

We currently have 2,000+ students and alumni from over 200 cities globally. Our alumni have started venture-backed companies, performed cutting-edge research, presented at the world's largest conferences, and are creating solutions to tackle important problems like maternal mortality, disease, and energy.

Location: Canada (preferably Toronto).

As the community lead, your focus will be on developing a highly engaged and supportive community within TKS, which includes alumni, students, directors, staff, mentors, and partners. People are at the core of TKS and we need you to bring the community together to build meaningful relationships, along with measuring the impact of these efforts. You will report directly to the Head of Program.

Traits we're looking for:

• You enjoy working with people, especially young people.

• You love bringing people together and helping create meaningful connections.

• You have event planning and marketing skills and can leverage these skills to plan community events and make sure there’s a high turnout rate.

• You are goal oriented and have a strong internal drive to achieve the expectations and KPIs you set for yourself.

• You can juggle multiple projects at the same time while maintaining quality of execution.

• You have high standards for yourself and want to create highly engaging experiences within the community.

   

What you’ll be doing:

• Leading and executing the TKS community strategy.

• Organizing and hosting events for alumni, current students, mentors, and partners (in-person and virtually).

• Create experiences for TKS students globally to build relationships.

• Manage and have visibility into the alumni community, including their projects, universities, geographic location, and jobs.

• Track and report on the impact of alumni and others in our ecosystem including former directors, mentors, and partner companies.

• Support in planning team retreats and experiences.

• Manage community newsletters for alumni and the public.

• Work with the partnerships team to create valuable experiences with mentors, internships, challenge partners, and other cross-functional endeavours.

• Have a pulse on the company sentiment and culture.

   

Experience we're looking for:

• Experience managing and hosting events.

• Project management experience.

• Proficiency with tools including Slack, Eventbrite, Canva, and Mailchimp (or other newsletter software).

Three reasons why people join the TKS team:

1. Work with awesome mission-driven people who want to make the world a better place. The people at TKS are kind, intelligent, fun, and authentic. There's no politics here.

2. The fulfillment and joy of helping ambitious young people discover their passion, achieve their potential, and make lifelong friendships. We can have a meaningful impact on peoples' lives who will shape the world one day.

3. Have flexibility and ownership over your time. We value results, which is directly correlated with the growth of the students and their enjoyment in the program.

Ps. Yes, we offer health benefits, vacation, swag, and other nice perks.

Below we've included some resources that you check out to get a deeper understanding about TKS, including podcasts from our founders and videos of our students.

🗞️ Forbes: Equipping Youth To...

🎬 TEDx Talk: Human Potential

🎬 Video: TKShowcase Highlights

🎙️ Podcast: Nadeem & TKS Philosophy

#LI-REMOTE

• Become an expert in SOC 2, ISO 27001, and other compliance frameworks

• Know the product inside and out so you can respond to customers in a timely manner

• Actively listen and resolve customer inquiries in an empathetic manner

• Closely collaborate with Customer Success Managers to deliver on support goals via various communication channels (Zendesk, Slack, etc.)

• Research and troubleshoot customer issues using resources available

• Proactively collect and document feedback from customers

• Take ownership of customer issues, resolutions, and creating internal tickets

• Constantly analyze, refine, and iterate on internal processes to make them more efficient

• 1+ year of experience in compliance-related customer success, or customer support roles

• Excellent verbal and written communication skills

• Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous

• Proactive, positive, and energetic attitude comfortable working within a fast-paced, rapidly changing environment

• Can work well with others in a collaborative work environment where transparency and communication with colleagues is key

• Strong empathy for our users and a passion for empowering customers

Customer Service Representative – Tier I

Fully Remote

Remote Worker – N/A

Description

Location: Remote

Position Summary:

Are you a Customer Service Representative looking to positively impact millions of people? Our selected candidate will join a team of dreamers, drivers, and doers helping reshape federal healthcare IT.

Sparksoft is a fast-growing woman-owned small business that provides innovative technical solutions to the federal government. We are seeking a Customer Service Representative to help support an enterprise-level service desk that will aid in operations, customer service management, and case management.

Responsibilities:

• The Customer Service Representative Tier 1 will be an experienced representative responsible for answering Tier 1 customer inquiries.
• Provide Tier 1 service desk support for insurance issuers, Agents and Web brokers, CMS/CCIIO application users, Health Insurance Exchanges and state agencies based on Inquiries are received via phone, 1-855-CMS-1515 (1-855-267-1515), or email, [email protected].
• Provide account access support, such as password resets and unlocking accounts for various marketplace applications including COTS products such as TIBCO MFT
• Log user inquiries in Service Now and assign to the right groups internally before assigning to Tier 2 support.
• Triage inquiries by marketplace functions and assign to the right marketplace systems/CCIIO business groups as applicable – skills and knowledge provided by training via our training instructors.
• Provide general policy information supplied by the business owners and Tier 2 systems
• Provide process guidance to the requesters seeking help/guidance based on information provided by CMS/CCIIO business owners and Tier 2 support teams.

Requirements

Required Skills:

• Receptive to training for business acumen adoption, service desk operational processes, and information dissemination that aligns with a Tier 1 service desk function.

Desired Skills:

• A Minimum of 1 year of experience in a customer service position or call center environment is not required but is preferred.

Education:

• High school Diploma or GED

Title: Radiology Dispatcher – Customer Service

Job Details

Description

• Productivity: Must be able to assign/page between 180 200 cases per 8 hour shift
• Display the ability to navigate the GPS tracking system in conjunction with our operating system.
• Assign Technologists to the proper general area and facilities as noted on the schedule.
• Page appropriate Technologist for STAT, ASAP and PRIORITY homes efficiently.
• Communicate and report problems to the Internal Operations Center supervisor and respective Area Manager.
• Assist Technologist with a variety of daily needs (directions, case type and client info etc.).
• Answer phones in a timely manner.
• When required, will assist the customer service representative with the overflow of client calls.
• Assign STAT cases within a reasonable time frame (1 15 minutes).
• Assign regular calls within a reasonable time frame (1 30 minutes)
• A thorough understanding of the assigned dispatch area while being able to perform the dispatch function in other areas when required.

Primary customers of this position and type of contact:

• External: Area Managers. Field Sales Personnel
• Internal: Technologists, customer service representatives

Qualifications Required:

• Ability to work independently and with a team.
• High Speed Internet is required for this position.
• Strong customer service skills.
• Solid communication skills (verbal, written, and listening).
• Solid problem solving and decision making ability.
• Good organizational and analytical skills
• Ability to execute and prioritize multiple tasks.
• Professional demeanor and appearance.
• Must be flexible and adaptable to change.
• Ability to build relationships (respect, trust, consensus)
• Knowledge of customer service strategies.
• Ability to work independently in a high volume environment.
• Basic computer knowledge and Medical Terminology a plus but not required.
• A minimum of a High school Diploma or equivalent required

Qualifications

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter: Inspired to perform without outside help

At TixTrack, we deliver world-class ticketing solutions. We combine modern technology, beautifully simple design, and the art of listening to create ticketing software that is easy to use but extremely powerful.

We are a small but growing company and anticipate robust growth in 2022-23. TixTrack HQ is in Los Angeles with a presence across the US, including NYC and international markets including the UK, Australia, and New Zealand.

We’re looking for a Director, Customer Success (Ticketure) to join our team and be a strategic and supportive partner for our customers at every stage of the buying process. We’re looking for someone who is just as happy getting into the weeds as they are managing. This role is responsible for taking ownership of key clients, developing a positive customer experience with our product, fostering positive relationships, and supporting brand loyalty. This position ensures long-term client retention by sharing new features and ways customers are leveraging our product, addressing, and often taking ownership of customer issues that may become escalated. The Director, Customer Success (Ticketure) serves as a product expert on how our solutions work and utilizes strong analytical thinking to help brainstorm and resolve customer requests. This position reports directly to the VP, Product Management & Customer Success (Ticketure).

• Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best solutions for their needs.
• Review and take ownership of customer complaints and concerns while seeking to improve all aspects of the customer experience with the company.
• Work with our implementation team to manage assigned customer through the transition to Ticketure and continued use of the solution.
• Check in regularly with assigned clients to explain new features as they are released and get an understanding of any challenges being faced with Ticketure.
• Help clients get the most out of Ticketure, including integrated product offerings such as CRM, reporting, etc., with the proven capabilities to demonstrate these capabilities to the client when asked.
• Establish clear retention goals and process milestones for the client and Customer Success team to work toward.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.
• Work with key stakeholders on sharing the Ticketure product roadmap.
• Ensure information from key clients is being communicated to the appropriate group and action is being taken by collaborating with the Ticketure Development and Ticketing Services teams .
• Support the sales process by communicating with perspective clients, as needed.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

• Bachelor’s degree in Business, Communication, or related field.
• Five or more years of experience supporting ticketing products either at a ticketing provider or as someone using a ticketing product.
• Exceptional ability to communicate and foster positive business relationships.
• Experience analyzing and optimizing the application of a ticketing product either in a Customer Success department or within a ticketing user.
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.

• Strong oral and written communication skills.
• Ability to work independently and manage multiple projects and deadlines.
• Possess strong analytical, decision-making, and creative problem-solving skills.
• Strong attention to detail.
• Excellent organizational, leadership, and time management skills.
• Effective communication and management skills.
• Capability to understand and communicate technical concepts

• Ticketing Products
• Microsoft Office
• Google Suite
• Slack
• Zendesk (Support and Guide)
• Business Intelligence products

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values Diversity, Equity, and Inclusion.

• Base annual salary range of $95,000 - $125,000, commensurate with experience.
• Annual bonus based on performance and company success
• 100% paid medical, dental and vision benefits for employee and dependents
• Company-paid life insurance
• Traditional and Roth 401k plans
• Learning & development opportunities
• Flexible scheduling
• Generous PTO and holiday schedule
• Remote work environment

Who We Are:

Our mission is to make employees experts faster. We are passionate about making information not only easy to create and share, but also quick and simple to find, follow, and maintain. Even the most complicated processes are no match for our software that makes information simple for anyone to navigate and understand. In the last 4 years, ProcedureFlow has grown its users by 600% worldwide. We are proud of what our team has accomplished, and we are looking for new team members to help us accelerate this incredible growth.

At ProcedureFlow we are customer obsessed! We pride ourselves on delivering optimal customer experiences and we welcome people who share our passion to join our team. You will have the opportunity to make an impact while working alongside some of the brightest and most passionate people in the industry.

What You'll Be Doing:

We are currently recruiting an Onboarding Specialist to join our team, a role that is critical to our customer’s success.

As an Onboarding Specialist, first impressions matter. You will be spending quality time getting to know our customers, helping them understand how to efficiently map their processes; some of which are well known and others to be created, training their teams to become experts and preparing them to get everyone in their organization excited about using ProcedureFlow. This role is absolutely critical to our customer’s success so if you thrive on providing value to customers and have a love for process, this role is perfect for you.

Location: Saint John NB or Remote Canada

Who You Are:

• Customer obsessed – loves working with customers, helping them solve issues and providing value
• Able to immediately build rapport with our customers
• Enjoys business process and has a business process mindset
• Listens, can communicate well and ask great questions to get our customers thinking about how they lay out their processes clearly and concisely
• Analytical, problem solving, critical thinking, evaluation and facilitation skills
• Can work through ambiguity, conflict and change and can embrace new information and learning as it surfaces
• Comfortable using technology and able to learn new systems and software quickly
• High attention to detail
• Ability to lead teams, delegate, coordinate multiple projects at the same time and manage tight timelines
• Likes to have fun but gets the work done at the same time
• University degree or work experience equivalence
• 3-4 years of related business analyst, process mapping or customer service experience
• Proven Project Management experience

What We Offer:

• Remote First – Our head office is in Saint John, New Brunswick but we know you can do your work from anywhere in Canada.
• Health benefits from day one (1) for you and your family.
• Parental Leave Top-Up – Becoming a parent is a milestone event. You are encouraged to take the time to focus on creating memories for a lifetime.
• Encouragement to further develop your skills with access to our Learning & Development Fund.
• Positive team culture - every employee is committed to taking time to support you, to help you learn and grow.
• Stock options are awarded to every employee. Your contribution to ProcedureFlow will help us continue to be a profitable, growing company and we believe, you should also benefit from that.

Apply Now!

The ProcedureFlow team is highly skilled, motivated, hardworking, and fun! This position would be ideal for you if you are looking to be part of a fast-growing SaaS business. Have we piqued your interested? Awesome! Submit an application today and let’s connect.

While our many of our opportunities are remote positions, only those who are a Canadian citizen or a permanent resident of Canada with a valid Canadian work permit will be considered. All applications are appreciated, however, only those being considered for interviews will be acknowledged.

At ProcedureFlow we value ersity, equity, and inclusion. We strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the LGBTQIA2S+ community. Applicants from these equity groups may self-identify through the online application process.

Our mission at Product Hunt is to surface great products every day and support our community of Makers in building the future. We obsess over delivering an amazing experience to all of our users and we are building a world-class team to achieve that.

We've been around since 2014 and have accomplished a lot with our small but mighty team. But we've hit an inflection point and are taking the team through a significant growth phase - we've already doubled the team to 50 people over the last year. With our most recent $23 million financing round, we're ready to find even more ways to deliver value to makers and tech enthusiasts around the world.

Our mission at Product Hunt is to surface great products every day and support makers building the future.

Product Hunt is a fully distributed team across 7 time zones. This full-time role is available for remote candidates from anywhere in the world, but you'll need to be available from 5 am - 2 pm Pacific Time Monday-Friday.

This is initially a full-time, permanent position for anyone interested in pursuing a career in tech with a passion for startups, a keen eye for detail, and always happy to offer support with a (virtual) smile.

We're seeking someone that loves new technology and is eager to help makers around the world. We want to work with people who are curious, kittenish (), bold, authentic, and empathetic. If this sounds like you, we want to get to know you

• Site moderation. Every day, makers launch on Product Hunt, introducing their products to the world. It's important that we help them by updating their post page and ensuring there are no typos in the tagline, their product thumbnail is clear, and more.
• Support with a smile. We view customer support as an opportunity to delight our community, not a laborious chore. Responsiveness and creativity are required to solve problems whilst also clearing Intercom and email support queues as needed.
• Community engagement. Our community is at the core of everything we do. We want to find new ways to improve and expand the community experience both on Product Hunt and elsewhere and you are the front lines of that connection.
• Maker outreach. The discussion and opportunity to speak directly with the founder, designer, engineer, or marketer of a product is what makes Product Hunt special. We want to be proactive in seeking out the people making the best new things in tech and helping them launch on Product Hunt.
• Community Projects. As part of the greater Product Operations team, there will be an opportunity to lead, manage or contribute to community projects like Beta programs, Hackathons, Community Events or Discussions. This is a great opportunity to expand your skillset into program management, community management and marketing initiatives, based on your interests and company need.

If the following list (without exceptions) gets you pumped, we want to hear from you:

• Empathy: Empathy is critical when interacting with the Product Hunt community and makers, especially when managing complaints or translating user feedback to the rest of the team.
• Attention to detail: If you're the kind of person that loves crossing those t's and dotting the i's, this is for you.
• Communication skills: Strong written and verbal communication skills are necessary to speak with our community and communicate their feedback to the rest of the Product Hunt team. You will be the voice of the community.
• Ability to work with minimal supervision: You will receive training from our talented community team to help get you started, but this is a remote role that will require self-motivation

Every person adds to the culture of our team. We look for people that are:

• Curious – Product Hunt was founded with an experimental mindset, an important principle when building something new
• Authentic – People seek authenticity more than ever. It's a value we hope to demonstrate inside and outside the company.
• Bold – Each person on the team should feel empowered to take measured risks to create an outsized impact
• Empathetic – Launching a product is anxiety-inducing. It's important each person on the team can empathize with makers and our community.
• Kittenish – We're serious about our work, but that doesn't mean we can't have fun :)

We're a distributed team across 9 countries including Bulgaria, Canada, France, India, Ireland, the United Kingdom, and the United States. It's important to us to build an inclusive team – across gender, ethnicity, and experiences – to best serve our global community.

A few of the benefits we offer:

• Competitive Salary
• Wellness stipend – Your health is important to us, too.
• Full health insurance coverage for you and your dependents if you live in the US and a generous stipend for outside the US.
• Company-paid laptop, WFH set up, and a monthly internet stipend
• Fluid work schedule – We don't believe in face time, work when you're most productive (outside the hours noted above)
• Generous vacation time – Hard work deserves time off, so please take it.
• Wellness Mondays. First Monday of the month is your time. Spend it however you want.
• Professional development stipend Grow, learn, and become even better at what you do.
• Live wherever – We don't care if you WFH or work from Hawaii (our team is fully distributed)

The salary for this role is dependent on location/cost of living and experience.

If this role sounds exciting and you can work from 5 am - 2 pm Pacific Time Monday-Friday, please get in touch. This is a fully remote role and may suit those in an EST time zone.

Plaid is hiring a remote Technical Support Manager. This is a full-time position that can be done remotely anywhere in the United States.

Plaid - Develop the future of financial services.

Apollo is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Apollo - Data-first sales platform.

Are you passionate about customers but savvy in marketing principles? Are you good at finding the hidden gold in customer stories?

Degreed is growing quickly with 400+ global clients, an award-winning product, and one of the most innovative brands in skills and learning. Our clients are involved in everything from product strategy to marketing to events, and our Customer Marketing team is a big reason why. We built a world class program, we move fast, we hold extremely high standards, and we’re looking for someone to take us to the next level. 

Good communication, a sense of urgency, and extreme attention to detail are the bare minimum. The ideal candidate is personable, resourceful and creative, and loves helping clients get connected to what matters most. 

Reporting to our Senior Customer Marketing Manager, you will work across our client experience, marketing, product marketing, and sales functions to deliver repeatable processes and meaningful connections. 

This is a visible and fast-paced role. Our clients are passionate and our teams are growing! 

• References: This will be your number one focus. This includes interacting with sales, client experience and our clients to deliver reference connections.
• Client Speakerships: Partner with Advocacy Manager to identify potential clients for speaking opportunities and manage the outreach to CX and Sales to confirm fit for opportunity.
• Managing the Advocacy Database: Working with customer-facing teams to identify and cultivate customer references, maintaining the database of customer profiles to be sure it’s updated and accurate.
• Advocacy PR: Partnering with the communications and PR team and tracking our clients in the media. 
• Metrics: Measure and report on the overall program against business goals by region, industry, product, etc.
• Case Study Publishing: Support publishing of new case studies, load images and finalized PDFs from Brand into HubSpot and update projects in Asana.
• Email Marketing: Assist in building monthly client newsletters and post-event follow up emails on Hubspot.
• Take Good Care of our Clients: Develop great relationships with our clients to both find and expand our advocacy database. Coordinate customer interviews and the strategy in addition to managing the internal/external review, approvals, etc.
• Develop and deliver monthly reports for tracking team initiatives’ success.
• Serve as administrator for advocacy-related technologies and platforms. 

• 2+ years of sales or marketing experience preferably in the B2B technology industry.
• 1+ year of advocacy or reference experience.
• Calm under pressure and able to manage multiple projects at once.
• Comfortable with communicating with all levels of an organization. 
• Hubspot, Gainsight, DOMO, Salesforce, Slack, and Google Workspace experience preferred
• Excellent communication, collaboration skills, sense of urgency, enthusiastic, intelligent, hard-working, results-oriented

• Comprehensive health insurance for you and your family (both PPO and HDHP plans available)
• Dental and vision plans for you and your family
• Employer-paid life insurance, AD&D, short-term disability, and long-term disability
• Company equity
• 401(k) Retirement Savings Plan with up to 4% match
• Company funded HSA and dependent care FSA (pending eligibility)
• Generous Parental Leave
• Unlimited Paid Time Off and 5 sick days per year
• Education benefit: Up to $1,200 per year for anything you want to learn (and we mean anything)!
• One-time Home Office Stipend to make your workspace more comfortable
• Monthly internet and phone stipend
• Monthly wellness stipend through Twic

Sastrify supports Tech, Finance and Procurement teams in buying and renewing SaaS subscriptions so they can focus on what matters while we save their time and money by applying best practices in SaaS buying and using a dedicated procurement team that benefits from a large database of benchmarks.

Join us on our new adventure to reshape the software-as-a-service industry!

We are looking for a passionate and driven Customer Onboarding Manager, who is eager to achieve the best results for our clients. You will work directly with, and for, our clients, making sure they have the best onboarding experience and supporting them throughout the process with the aim to provide the best customer experience. You will have the chance to significantly contribute to improving our onboarding processes and to play a key role in building up long-term relationships with our customers and to tackle new challenges in the world of software-as-a-service.

What you’ll do as our Customer Onboarding Manager

• Onboarding and training of new customers, helping them to understand our tool and supporting them in optimizing their SaaS procurement practices
• Helping customers to work successfully with our SaaS platform, connecting with key customers and stakeholders, involving different stakeholders within organizations
• Onboarding customers on our tool and helping them understand the value our product brings, providing the best customer training and support while helping them to discover aspects of the product that are most beneficial to them
• Being the go-to-person for all onboarding related topics for both our customers and our internal stakeholders, collaborating closely with our customer success team in order to improve procedures and to solve customer requests
• Constantly improving processes and introducing measures in order to enhance our onboarding procedures

Requirements

• Fluent in English AND Spanish
• You have 2+ years of experience in customer success, account management, or strategic consulting
• You possess strong interpersonal skills and experience building long-lasting relationships - internally and externally
• You are a self-motivated and proactive team player with innovative ideas to inspire customer loyalty
• You have outstanding written and oral ability in English
• Experience in B2B SaaS is a big plus, but not a must
• Bachelor’s degree in the field of Business Administration, Economics, Management or in a similar discipline is a big plus, but not a must
• You are comfortable working remotely (we don't have an office)

Benefits

• Build strong market expertise in high-growth SaaS market
• Expand your business network (most of your customer contact points will be with management and C-level executives)
• Full responsibility from day one
• Work with our amazing international team
• Monthly Virtual Team Events
• Learning budget
• State of the art equipment (also for your home-office)
• Fully Remote (you can work from anywhere)
• Full Benefits (medical, vision, and dental) from day one

As an equal employment opportunity employer, Sastrify is committed to promoting an inclusive work environment. We want all of our employees to feel valued, appreciated, and free to be who they are at work, regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Finalis is building the largest investment banking platform in the world. 

We deliver a one-stop-shop to engage with and drive results for independent M&A advisories, placement agencies, and boutique investment banks. Finalis provides a network for them to synergistically collaborate with each other. We are replacing a fragmented and rigid infrastructure with a unified and customizable white-labeled platform that enables the next generation of dealmakers to win and close more deals. 

Join us in disrupting the securities industry, for good. 

Job Description:

Finalis is a fast-growing tech startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re looking for a Customer Success Associate who will roll up their sleeves and support our team from inside the trenches. As a key member of our customer success team, you will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant account management or sales experience and a demonstrated record of success.

A Customer Success Associate develops and maintains long-term business relationships by serving as an internal advocate and client liaison. Typically a “people person,” by nature, they have a hybrid of soft and hard skills required to master technology and manage customer relationships. These professionals are driven to uncover the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations. The best Customer Success Associates demonstrate superb communication, organization, and time management skills, and are able to effectively handle a number of erse and complex problems at the same time.

Responsibilities:

• Own overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services

• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team

• Assist in planning and development of corporate communication strategies

• Assist in developing new media communication strategies

• Provide logistics, planning and preparation support for company communication events

• Assist in developing multimedia projects (videos, presentations, infographics, webinars, virtual event platforms, podcasts, web meetings, etc.) that promote awareness and understanding of all aspects of our work to both members and external audiences

• Monitoring and analyzing current events in the sector

• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

• Maintain existing customer success metrics and data as directed

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals

• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time

• Colley documentation or visuals for client to demonstrate performance of campaigns; analyze trends in a-borate, problem solve, and/or strategize upcoming client meetings with team members

• Prepare necessary C-Sat/NPS scores to identify areas of improvement

• Work with the sales and marketing team to drill customer references and develop case studies

Requirements:

• 3-5 years of experience in communications, marketing, sales, account management, or customer success

• Strong verbal and written communication, strategic planning, and project management skills

• Analytical and process-oriented mindset

• Comfortable working across multiple departments in a deadline-driven environment

• Active team player, self-starter, and multitasker who can quickly adjust priorities

• Bachelor’s degree

• Proficient English Level

• Experience using CRM software and project management tools

• Event planning experience a plus

Our CSR will assist clients with arrangements, reservations, changes, documentation needs, and miscellaneous needs.

Our Ideal Candidate:

• Becomes an industry expert and extension of our clients' needs

• Answers communication from prospective and return clients and assist them

• Supports current clients over the phone/text/email/messenger regarding arrangements, reservations, changes, documentation needs, and miscellaneous needs

• Assists current or prospective clients with questions or inquiries

Requirements:

• Ability to complete virtual training independently

• 10 days of virtual initial training = must be a self-starter

• Continued learning

• Previous customer service or sales experience

• Excellent communication, phone skills, and phone etiquette

• Basic computer skills to include experience or knowledge Zoom, email, social media, texting

• You should be professional and positive and also possess a high degree of self-motivation and have the ability to work independently in your job

• Excellent time management and administrative skills with keen attention to detail

Equipment:

• Must have a computer/PC/MAC or SmartPhone with Chrome or FireFox

• Web camera

• Must have access to wired high-speed internet

No set schedule: You determine your hours

Customer Service – Event Expert

Remote – USA

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

By catering to both consumers and enterprises, we’re powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing.

As a member of our Customer Experience (CX) team, you’ll be the voice of SeatGeek to our customers. You’ll resolve customer issues through a high volume of customer contacts (phone, email, and chat) and stay in the know about SeatGeek’s latest features, our Enterprise clients, and SeatGeek ticketed events. We are passionate about providing ridiculously good customer service, and our Event Experts are some of the best in the industry. The Customer Experience team assists our users 7 days a week, 365 days a year, so some holiday work will be required. You must be able to work one of the following 8 hour shifts: either a 9am-5pm ET, 12pm-8pm PT, or 2pm-10pm PT schedule.

What you’ll do

• Provide specialized support for our customers through email, chat, and notably SeatGeek Enterprise customer phone support, with availability to work on the weekends
• Use metrics and consumer insight to help make SeatGeek better, and work with your managers to evaluate your performance amongst your peers and against success benchmarks
• Work daily with tools like Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and more
• Go above and beyond for our customers
• Attend 1 on 1 and group strategy meetings weekly
• As you become an expert in first point of contact support at SeatGeek, you will earn the ability to phase more project work into your job, handling more specialized and escalated customer contacts, and will be entrusted to use your time to make changes to benefit CX and SG as a whole

What you have

• Love for live events and an understanding that purchasing tickets to see your favorite band is not the same as buying a stapler – You can empathize with SeatGeek customers
• Bachelor’s degree (or equivalent experience) and experience working in Customer Service – Experience at a tech startup or high-volume company is a plus
• Understanding of the value of using data to make intelligent decisions and compelling arguments – You aren’t intimidated by numbers
• Strong communication skills and the ability carry on a conversation with anyone
• Passion for technology and customer experiences
• Ability to keep a level head- You don’t get easily flustered
• Strong work ethic
• Ability to adapt to seasonality and tech innovation- You’re flexible when it comes to adjusting your responsibilities based on the needs of the business
• Reliable, high-speed internet (at least 35 Mbps, 50+ Mbps strongly preferred)
• Proficiency in Spanish is a plus

Perks

• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

The salary for this role is $19/hr. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that ersity is a positive attribute and we welcome the differences and benefits that a erse culture brings. Come join us!

About the role

We are seeking a Support Advisor to help our Users by answering their support emails. This person will be the front line Advisor who will resolve or escalate Convictional User issues. Our Support Advisor will:

• Ensure merchants have a quick response time by staying on top of their assigned tickets, with same-day ticket review

• Enable customer success using documentation and business coaching strategies

• Identify, document and share pain points with their Team/Lead to mitigate repetitive escalations

• Spot trends in support interactions and effectively communicate observations internally

• Own their development through learning, reflection, reviewing past interactions and preparing to discuss growth opportunities with their lead in regular 1:1 meetings

About you

• You are the most resourceful person you know

• You persevere to find solutions even when there is no clear path

• You communicate clearly no matter the medium. Defined interpersonal skills that lead to productive conversation with anyone

• You have conviction and courage to drive decisions and defend positions as appropriate

• You think in systems with a capacity for problem solving

Experience

• 1+ years of experience with e-commerce front line support

• Proven ability to work with a wide variety of customers in different roles, verticals, and company sizes

• Ability to work and learn at a very fast pace

Compensation

• $80,000 salary

• $12,000-$20,000 in stock options

• Comprehensive benefits including Healthcare Spending Account

• WFH stipend and corporate cards to ensure you’re never waiting for reimbursement

• 4 weeks paid vacation + one week shut down at the end of the year

Disclaimer

We are only prepared to hire candidates currently living in Canada and the United States and are unable to consider other international applicants.

Your location of employment will be your home office, however you will be expected to travel within North America roughly once per quarter to effectively carry out your responsibilities.

The Player Success Agent is responsible for the operational day-to-day assessments, interaction and reviews of customers.

Job responsibilities include:

• Dealing with inbound customer communications, including bonus/promotional queries, questions around specific sports/esports markets and dealing with account queries around customer login, detail change and account closure.

• Knowing which team to escalate inbound queries, if necessary.
• Dealing with customers who display signs of problem gambling through interaction with yourself. Knowing how to spot the signs and the subsequent action required.
• Dealing with multiple queries at a time, staying focussed and replying in a timely manner to customers.

• Handling new AML/SG triggers and alerts from start to end in real-time, including conducting thorough risk assessments, interacting and full audit logs.
• Handing PEPs, Sanctions and adverse Media checks in real-time, along with a full audit log..
• Interacting with customers (inbound and outbound) via calls, chats and emails regarding any topic related to Midnite.
• Working with the Trading team in real-time to identify accounts of note and any subsequent actions.
• Preventing and identifying all types of fraud on accounts, blocking accounts where necessary.
• Identifying any risks associated with new users in real time, and handling them appropriately on a risk-based approach.
• Detailed handover with the day team, referring accounts of note notes or accounts to watch, escalating high-risk accounts as required

Requirements

• Working under pressure - Working in real time, ensuring you react to alerts quickly, particularly in a faced paced environment.
• Analytical - The ability to take data, process it and make necessary conclusions and actions off the back of it.
• Communication skills - Strong verbal and written communication skills, to interact with customers and colleagues.
• Independant working - The ability to learn and take on information quickly and work independently at times.
• Proactive - The ability to search for suspicious customers/customers at risk before it is too late. Looking for the issues before they become more of a problem.
• The right fit - Here at Midnite, we are looking for someone who can fit in well with our culture and work closely with a small team.
• Fluent in Spanish and English

Working Hours:

• Requirement to work 4 in every 7 days, 9pm - 8am Brazilian time
• On a rotational basis with one other staff member

• Organised - The ability to juggle multiple tasks at once, whilst maintaining excellent standards

Benefits

• A ground-floor role in which you’ll be integral to our company culture and help shape the direction. You’ll be part of a growing community of Midnite employees, partners, investors, and advisors, all focused on our common goal. We love to do things together with regular company-wide meetups, games nights, and team retreats.
• Flexible long-term work options (remote and hybrid).
• Our team combines years of experience building world-class betting technology with deep esports and sports domain expertise. We are as intentional about building a durable company and inclusive culture as we are about perfecting our product, and are serious about flexible work and professional development.

Hi, we’re Healthee. We’re on a mission to support employees and transform their health care experience. We’re building an AI powered platform that is designed to support every employee with healthcare benefits, navigate their plans and optimize care.

Want to join our mission-driven team? Read on.

Provide personalized, effective, and insightful support to users inquiries via multiple channels.

Understand our users' varied needs and ensure their success with Healthee

Serve as an ambassador for our users with the rest of the Healthee team to ensure that our product always serves our users needs and expectations.

Collaborate with our development teams to identify, reproduce and report bugs until resolution.

Educate our users on their health benefits.

This role is Tue- Friday -10:00-8:00-(10 hour shifts) - TX (GMT-5) With weekends rotation (support email support only, once every 3 weeks)

Requirements

2 years of relevant professional experience preferably in healthcare or care navigation.

Bilingual - English and Spanish

Excellent interpersonal skills and the ability to multitask

Working knowledge of general medical terminology in both English and Spanish- an advantage

Positive attitude, empathy, and high energy

Adaptable to change and takes initiative

BA Degree in Business or any other relevant field

Benefits

• Healthee will cover Licensing for Life and Health insurance producer license that will completed during the first 2 months of work
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Remote Work
• Stock Option Plan
• 55-60K

About Current Health

Current Health is a leader in the movement to transition more healthcare into the home. We’re a technology company, but beyond our best in class hardware and software capabilities, we help healthcare organizations operationalize care at home and deliver excellent patient experiences through helping with the last mile of care logistics and services. We partner with leading healthcare organizations to advance home-based care in the US, the UK, and around the world.

More than doubling in size in the last year, we’re building a global team united in one purpose: helping people live healthier, longer lives by predicting disease and enabling earlier treatment. At Current Health, we seek to put patients first, solve problems with curiosity and creativity, pursue uncommon collaboration, and never stop growing. We’re a remote-first company, which means that everything from how we work, communicate, and socialize is shaped by tools and culture that prioritize collaboration and support independence.

Position summary

As a Client Support Associate your goal will be to solve problems for clients and their patients, and provide exceptional customer service and support in real time. You will staff our technical support desk, responding to calls, emails, and instant messages from clients and their patients. You will be a Current Health expert, and compassionately help iniduals solve their problems. You will also be a Current Health ambassador, reaching out to make sure that our clients and their patients are successfully using our product and services to improve their health and wellbeing.

It's critical that you are results-driven, product-savvy and can quickly learn how to use new tools. We are looking for someone who has a burning desire to meet challenges head-on and succeed. If this sounds like you, then we want to get to know you.

Given the staffing of the team, some flexibility and a willingness to work occasional holidays is essential.

What You’ll Be Doing

• Respond to technical support questions that arrive by phone, email, and IM, solving the problems of clients and their patients based on deep knowledge of our products and services.
• Support the logistics team, making sure that products get to patients that need them, reusable medical devices are retrieved and recycled, and any issues with missing or non-working parts are resolved.
• Reach out to patients to make sure their experience is excellent and any problems they are having are resolved. This may involve interfacing with their clinician or the Current Health clinical staff.
• Collect and organize information gained during these interactions with our clients and their patients and help the Current Health product team turn these observations into useful insights and better products.
• Be a subject matter expert on Current Health’s product offerings helping clients optimally utilize our technology as they go live (including training end users)
• Support the Implementation Team by providing tactical response and strategic solutions to use cases and translating these into actionable steps for clients
• Support clients in onboarding of users to the Learning Management System and granting user access to the Current Health system
• Coach and support patients in the initial setup of the Current Health Kit. Responding to any patient inquiries and troubleshooting as necessary.
• Provide support in Root Cause Analysis and Lessons Learnt to prevent future issues
• Serve as the client support representative during the implementation and post go-live phases to drive optimization for clients

Requirements

What we’re looking for

• Experience working for a medical device, health IT, or digital health company a plus
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• Self-motivated inidual with a bias for action
• Ability to work collaboratively in a team environment, multitask and prioritize multiple requests
• Passion about working in a fast-paced environment

Benefits

• 401k contribution up to a maximum of 3% on base salary
• 70% contribution towards Health, Optical and dental plans including partner and family.
• 1 x Life & AD&D Insurance
• Holidays: 33 days per year inclusive of public holidays
• Flexible, autonomous working environment
• Travel expenses covered
• Spec your own environment
• Employee Assistance Program
• Team events

Location:  US Locations Only; 100% Remote; Freelance

Overview

Why is building a work-at-home business a great idea? On the Omni Platform

As a 1099 contractor, you run your own business (are self-employed) & write

You may have heard about other gigs, but we’re different. How? It’s simple: We

*What work will you be performing?*

You’ll be providing customer service (taking inbound phone calls, answering

You will interact with customers through phone and/or chat/email, helping

*What You’ll Do*

– Work from home, or any quiet place with a closed door

*Who You Are*

– Great communication skills (verbal and written)

Earning Potential*

Projects will have varying earning potential, but all projects pay for time

As a self-employed 1099 Independent Contractor providing work-from-home

*Scheduling & Hours*

GBA’s providing service on the Omni platform choose their own schedule by

*What’s Next*

If you want the flexibility and freedom to work for your life, instead of

Title: Customer Support Representative

Location: Remote

About the Position

Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work? We are seeking a Customer Support Representative to assist Customers and Revvers with questions and technical issues while providing a world-class customer experience.

This role will report to a Customer Support Team Lead. As a member of the Customer Support team, you will be responsible for Answering Phone Calls, Taking Chats and Responding to Emails.

Your duties will include:

• Skillfully communicating with customers while providing an unrivaled experience through phone, chat and email
• Skillfully communicating with freelancers while providing an extraordinary experience through email
• Work seamlessly across all Rev services to resolve issues large and small
• Review and process incoming orders for our various service offerings
• Collaborate with the support team while maintaining our core values and meeting goals
• Promote a helpful, happy attitude with both customers and your team members

Qualifications

• 1+ years sales and/or customer support experience
• You are tech-savvy. You are the person your family calls for help when their computer goes wonky and you do so with patience and compassion. You can easily troubleshoot basic issues.
• You have excellent written communication skills. When you write, words flow like butter and people are impressed by your well-thought-out prose.
• You have rare people skills which allow you to get out in front of problems and proactively help with potential troubles.

Benefits:

Get Paid: Be competitively compensated by a well-funded startup. Enjoy full benefits, options, and a 401k.

• Desk Budget & Office Equipment: Rev will provide you with a new laptop. You will also have a budget to outfit your workspace.
• Make a Difference: Be measured by your impact, not your effort. Help create real jobs for real people.
• Work Where You Want: For most roles, be free to stay at home, come to the office, or work from a coffee shop.
• Have Fun: Plan and participate in events like field day, baseball games, ski trips and happy hours.
• Stretch Yourself: Learn new skills, talk to customers, drive product improvements, or learn to design. We will push you to your limits.

Rev maintains a drug-free workplace.

*We are interested in every qualified candidate who is eligible to work in the United States or the United Kingdom (for UK based roles)

Location: Remote in the APAC region

Position Type: Full Time/Part-Time

Reporting to: Customer Success Lead - APAC

Application requirements:

• CV/Resume

• One minute loom video on why you would be suitable for the role (optional).

The Enterprise Customer Success Manager is focused on retaining and growing our enterprise partnerships through project management and thought leadership. Working with Vygo’s partners (Universities & Governments) to improve student outcomes and move towards a world where everyone has a world-class education.

• Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher-touch service.

• Grow and increase the adoption of our strategic customers by increasing business value through implementing Vygo across the partnership.

• Build and foster relationships with key decision makers and stakeholders (from C-Suite to coordinators) across large enterprise partnerships.

• Acts as a Trusted Advisor and Thought Leader, providing strategic guidance to University/Commercial partners

• Influence the mindset of partners by challenging the status quo and constantly delivering innovation to grow student outcomes.

• Collaborate on defining what success means for your partners and produce detailed plans outlining a roadmap to achieve success and share in the accountability for their success.

• Monitor partner health and create risk mitigation plans where needed.

• Align with account team in pre-sales phase for a new and existing customer to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated.

• Collaborate with other Vygo teams and leadership to ensure adoption and successful customer renewals.

• Resolve customer inquiries by aligning partners with the right resources.

• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.

• Serve as a mentor to new team members.

Vygo radically improves how universities deliver and manage student support programs. Through our web and mobile apps, students can discover, join and participate in programs ranging from 1st-year orientation through to counselling. Students are matched with support and participate in 1:1 or group text, video or face-to-face sessions and events.

Your work will directly have a positive impact on the lives of students and learners across the globe. We constantly have good stories coming from our students about how our platform has improved their university experience. If you care about making a difference and seeing the results, Vygo is for you.

The Culture:

• Remote first and results-oriented - it’s about the outcome, not output. You can work from any time zone. You can also work where and how you want; as long as you get the job done, you’re free to choose how you do it. We value people over process and back that up with flexible work arrangements.

• Mission-driven colleagues - everyone at Vygo is here because they want to change education.

• Committed to ersity and inclusion - we’re building software for students worldwide. To do that well, we need a workforce representative of the users we serve. Our executive team participates in D&I workshops at least once a year to ensure we’re continuously learning.

• A partner for your career growth - We take growth seriously. If there’s something you want to upskill in, you’ll be supported all the way. You’ll have access to a development stipend to spend on books, courses, seminars, events - anything you want!

• A healthy team culture - We are a team dedicated to making a difference and getting results, and we’ll get there together. From team hangouts and lunches to playing online games together, we maintain a culture where you have time to form real connections with your colleagues, even remotely.

• Extensive experience owning, maintaining, and driving customer relationships in a quota or retention-carrying role

• A verifiable track record of consistently meeting and exceeding revenue goals

• Previous experience project managing enterprise-wide SaaS platform rollout in external organisations.

• Excellent written and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email.

• Have a firm grasp of how business works, including sales, consultative, problem-solving, and issue resolution skills.

• Well-organised, with high attention to detail and the ability to prioritise and manage time for successful execution.

• Confident, self-motivated, and a true team player

• The ability to thrive in a fast-paced environment

• Innovative problem solver and a digital champion who can advise and enable the customer through Thought Leadership.

• Degree or equivalent relevant experience required.

Below is an example of what success looks like in this role.

Jitterbit is a market-leading Enterprise Integration Platform as a Service (eiPaaS) & API Management (API-M) solution provider, headquartered in Alameda, CA - recently recognized by Gartner as a Leader in the Magic Quadrant for the 6th Year in a row!

Jitterbit helps businesses make faster, more effective decisions by enabling them to unify and exploit data from all sources. Using the Jitterbit API integration platform companies can rapidly connect SaaS, on-premises and cloud applications and instantly infuse artificial intelligence into any business process. Our intuitive API creation technology enables companies to reuse business-critical applications and data to bring new offerings to market in days, not months.

The environment for this role is fast-paced, and will be in the corporate spotlight reflecting keen interest by the executive team and the Board of Directors. Team resources will be drawn from several other groups requiring the ability to succinctly and accurately outline the situation for prioritization purposes. A strong predictor of success for a CSM is the ability to coordinate the activities with multiple internal and external constituents. The CSM has no direct staff. He/she must influence others by outlining the business conditions of his/her customers, and drive the organizations (Customer, Partner, & Jitterbit) toward an agreed upon set of objectives, negotiating and making trade offs along the way.

Performance Objectives

1. Get up to speed with Jitterbit processes and tools: During the first 60 days learn and start using Jitterbit’s process to engage with customers and internal stakeholders/constituents. Including among other activities: how to prep and conduct an On-Boarding Kickoff, a Business Review, an Operational Review; understand what a customer has licensed and understand how the platform is used; document where customers are in their journeys; assess risk and define mitigation plans when necessary; and prepare, drive, & negotiate a handful of renewals;
2. Manage a portfolio of strategic customers: Engage with a portfolio of customers to understand what initiatives are key to their successes, how customers are organized, and drive toward becoming their trusted advisor. Drive a set of specific plans to ensure customers remain customers and earn the right to grow our footprint when and where possible
3. Review and understand the contractual agreements in place: Drill down into the specifics of the different agreements executed over the years with his/her customers, extract & communicate what was agreed upon and compare to what is being used. As the relationship extends, present a coherent proposition aligned with customers’ needs and capture what is agreed upon into contractual documents
4. Collaborate with multiple parties: Capture and communicate effectively with other Jitterbit teams in a virtual environment. Teams include partners, technical support, operations, engineering, marketing, sales, executives, and finance to fulfill customer expectations. Being accountable for activities related to driving toward customers’ success and holding others accountable to ensure deliverables are provided in a timely manner
5. Command of the Message: Learn and be able to explain what Jitterbit does. Align how Jitterbit’s platform can help customers reach their objectives faster, more efficiently, and with less risk. Uncover new initiatives where Jitterbit could be used. Understand what Jitterbit offers, how it is used at existing customers and how it could be used by his/her customers. Be able to outline the value proposition to existing and new players and tailor the message to the specific industry/domain the customer is in
6. Command of the Sale: Apply Jitterbit’s methodology to properly forecast and assess risk around renewals and expansions. Drive toward defined renewal rate and expansion target while maintaining an accurate sets of records within Jitterbit’s CRM
7. Document & communicate customer’s status: Document where each customers are in their journey with Jitterbit, the potential risks associated to an engagement, the overall health of accounts, the Success Plans, proposals, and other key engagement artifacts. Identify customers candidate for marketing/sales engagement - Case Studies, Analyst Reviews, References, etc...
8. Manage Escalations: When Jitterbit's environment does not respond in alignment with business or technical priorities of our customers manage the communication and drive toward a positive outcome.
9. Assist in defining the strategy for an account: Work collaboratively with Account Executive to help define and execute the strategy around an account. Research key customer initiatives to better understand their priorities and how Jitterbit can make a difference in their quest for success.

You have at least 1 to 3 years in customer facing roles where one of the requirements of the position was to coordinate and collaborate with multiple parties to reach a desired outcome. This includes working with most departments within the organization as well as third parties such as partners contributing to a desired outcome. Experience reviewing contracts, negotiating, preparing proposals, and closing the loop on initiatives and programs are key to the success of the CSM.

What You’ll Get:

• Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
• Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
• Career development and mentorship
• A flexible, remote-friendly company with personality and heart

LeadIQ makes sales teams more efficient. Research your prospects, find their contact data, and save them right into your CRM, all in one click.

The Role

• Drive value-based customer relationships based on critical messaging across multiple organizational levels, including key decision-makers with the customer base

• Act as the "voice of the customer" in internal meetings with our Product, Services, Marketing, or Senior Leadership teams on how we can maximize value and resolve concerns with a sense of urgency

• Responsible for retention and collaboratively working with sales on expansion opportunities to grow the overall value customers are receiving

• Maintain a deep understanding of LeadIQ product/data offerings and position the most relevant features/functionality for customers' specific goals

• Meet with customers following the sale of LeadIQ to collect data and other information.

• Create a strategic prospecting plan for each customer

• Help Configure customer system and integrations

• Manage the relationship of LeadIQ’s top customers

• Establish customer service policy and practices

• Work with our customers to uncover new insights

• Work with account management to identify potential expansion opportunities

• Work collaboratively across engineering, marketing, product, sales, and customer success

   

Nice to have

• 4+ years of Customer Success Management experience, start-up experience a plus

• Strong customer-facing skills- ability to tactfully maintain existing customer relationships

• Track record of collaboration across multiple departments

• Experience working with sales organizations is preferred, but not required

• Sound technical knowledge

• Excellent organizational and time management skills

• You are comfortable rolling up your sleeves and stepping outside your job description

• You are a resourceful, driven, results-oriented professional

• You are confident in your ability to manage high-volume pipelines and high-value customers in dynamic, fast-paced environments

   

LeadIQ is a Series B-funded startup headquartered in the Bay Area and Singapore. We are reshaping the future of Sales with our mission to enable the day-to-day sales prospecting workflow for every sales rep.

We are passionate about empowering our customers with Data and Insights to generate more revenue faster. We do this with the help of cutting-edge technologies and innovation.

A erse and talented workforce powers our exponential growth across 24 countries that breathe our core values of #EmpathyFirst, #BeBetterEveryday, #DataDriven, and #MakeItHappen, and the trust of our investors- Cathay Innovation, Fresco Capital, Strong Ventures, Eight Roads, Draper Associates, and Jason Calacanis.

We are a remote-first company with a culture of trust, independence, and collaboration striving to transform Sales. Join us!

LeadIQ is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to building a erse and inclusive workplace. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

About us 

At Goodwall, we’re on a mission to level the playing field for youth globally. Goodwall’s social platform supports 2m+ young talent aged 16-24 in 150+ countries to develop skills with gamified challenges, showcase skills with a digital profile and connect to learning and earning opportunities from scholarships to jobs.

Goodwall’s remote-first team is global and growing. We hire talent wherever the best talent is. Our social enterprise has raised $20m+ in investment and has been featured by Forbes, CNN and the Wall Street Journal. Watch this link to see one of the Founders speak at the World Economic Forum about the skills gap.

Goodwall is hiring a Customer Success Director to be the lead point of contact for all matters specific to our accounts and oversee partner account management for our strategic partners and online skill programs which are done alongside market leading corporates, government agencies, international organizations and foundations.

What you’ll be doing but not limited to

• Develop strong relationships with partners, understanding Goodwall’s value proposition and offering and aligning them with customer needs to grow the business and member base.

• Lead the coordination of several project related programs with internal and external stakeholders, which can include leading universities, scholarship providers, NGOs, foundations, governments, and corporates.

• Understand partners’ priorities, needs and contributions and be able to translate them into work plans, priorities and clear messaging

• Organize and coordinate partner meetings and consultations

• Support the creation of new partnerships

• Build and maintain a solid working relationship both internally with colleagues and externally with clients and partners to ensure successful project delivery. The key to success is the ability to get things done while ensuring the highest level of partner and customer satisfaction

• Track program performance and help in troubleshooting. Coordinate with partner to deliver end-of-program reports

Your Profile 

• You have at least 5 years of experience in client/partner facing roles
• You have a successful track record of outcomes and ownership in delivering results
• You are experienced in successfully developing and implementing complex projects with corporate partners and/or a variety of international stakeholders
• You are an exceptional communicator with different internal stakeholders
• You can build and grow a team, structure and processes
• You are mission-driven and care about taking your skills and applying it to upskilling and connecting the next generation to opportunity globally
• You are comfortable in a startup environment, you are hands-on and a do-er
• You have a background in technology or management consulting
• You have exemplary written and verbal communication skills in English and French is a plus

What we offer

• A unique opportunity to build game-changing programs and communities for Gen Z in a well-funded, fast-growing scale up and in partnership with leading organisations.

• A mission that you can be proud of and the ability to have a real impact both on the company and on the future of the next generation.

• An international team and challenging, fast-moving environment where change is constant and creativity is celebrated.

• Competitive compensation, equity opportunities, and a flexible work environment with great colleagues.

Goodwall knows the value in working with a team of people from all walks of life and levels of experience, and we are committed to being an inclusive and varied workplace.

*Please feel free to reach out for any reasonable adjustments that may be required

Company Summary

Anderson Optimization (AO) is a leading software as a service (SaaS) provider in the renewable energy development industry. We work with top solar, wind, and battery developers across the US and abroad to efficiently bring more renewable energy onto the power grid. We are scaling rapidly and need talent to support this growth. Our culture is autonomous with a heavy emphasis on work/life balance.

Position Summary

Our company is seeking to hire an entry-level Client Success Specialist to help support our growing client base.

Your responsibilities will include client support tasks such as answering client questions/requests, troubleshooting issues, writing bug and feature request tickets, managing client data requests, software testing, and other tasks to maximize our Client Success efficiency. Over time, you will help own higher levels of client support such as new user training calls, quarterly account reviews, and larger-scale implementations . Our team is entirely remote, so you may work from anywhere.

To be successful in this role, you will need to have strong communication and interpersonal skills, good attention to detail, as well as the ability to efficiently complete tasks and thrive in an environment with minimal oversight.

Client Success Specialist Responsibilities

• Provide support to clients, including fielding basic client emails and questions and managing communications using Zendesk
• Perform new client onboarding tasks such as account creation
• Build product expertise to help consult with clients on workflows/make recommendations based on client needs
• Create bug and new feature tickets based on client feedback
• Manage data integration requests from clients
• Test software development tickets to ensure fixes and improvements are built effectively
• Write user documentation as the platform is updated
• Provide support to clients including quarterly business updates, issue management, etc
• Write ‘Release Notes’ for new version releases
• (Longer-term) Lead platform training for new users and clients
• (Longer-term) Manage kick-off calls and quarterly business reviews with clients

Requirements

To be successful in this role, you will need:

• Strong verbal and written communication skills
• Detail-oriented task management skills and ability to stay organized and prioritize across a wide variety of tasks and initiatives
• Experience with Zendesk is a benefit but not required
• Ability to interact in a positive manner with both internal and external stakeholders
• Strong attention to detail and be a quick and proactive learner
• Comfort navigating software and new technology
• Ability to work effectively with different internal teams and clients in a decentralized team environment
• Ability to organize and prioritize across a wide variety of tasks and initiatives
• The desire to work in a small and growing team.

Come join our growing team to make a difference in accelerating the deployment of renewable energy.

Benefits

• Base plus Bonus
• 401(k)
• Health insurance reimbursement
• No vacation limit - 3 week minimum.
• Work from anywhere / 100% remote.
  • We have an office in Boulder, CO if you'd prefer non-remote work

Canonical is hiring a remote Customer Success Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Canonical - The company behind Ubuntu.

• Drive and be accountable for KPIs that convey account health within your assigned accounts

• Develop and implement strategies to maintain healthy usage and grow relationships within your assigned seat license accounts

• Develop strategies to increase platform use and expand our footprint across mid-market and enterprise clients

• Lead the preparation and delivery of key strategic presentations like Quarterly Business Review meetings within your accounts

• Manage and develop processes for overseeing low-touch accounts

• Intervene in accounts at risk of low acquisition, adoption, retention, or renewal, working with other departments

• Represent customer interests internally and orchestrate our teams to deliver the utmost value to the client

• Lead successful pilot/engagements with new prospective clients, working with our Scientific Liaisons, Sales, and Support teams to support the expansion

• Support the Sales team by building relationships, generating data to demonstrate BenchSci's value to its clients, and identifying potential upsell opportunities within the seat license accounts

• Support Scientific Liaisons by helping build and nourish our relationships with scientists

• Stay on top of trends and developments related to customer success

• Occasionally travel internationally to customer sites to conduct in-person meetings and build relationships

• 2+ years experience in a similar CSM role or equivalent

• Experience working directly with high-profile clients and senior executives

• Experience creating and delivering presentations in front of audiences of all sizes in a professional setting

• Experience managing customers and improving account health

• Strong communication skills and ability to connect with different audiences

• Strong business acumen and ability to assess impact vs. effort

• Excellent time management skills and ability to prioritize and manage multiple clients at once

• Experience with building scalable processes and procedures

• An experience with making a real and tangible impact through your work driving progress in the life sciences

• Travel internationally as much as once per month, if needed

• Background or experience working in the life sciences industry preferred

About us

ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients — financial institutions from fintechs and crypto platforms, to banks and credit unions — use our API to power their banking infrastructure.

But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day. We’re a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised and that much better when we’re together. It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow and contribute to ours and our clients’ success. Interested in joining us? Read on or visit our website for more information.

About the Role

As a Client Support Analyst, you will support and deliver operational tasks and facilitate the day to day running of ClearBank®’s payment and customer related activities to ensure our customers receive exceptional service. In this Operations based role, you will interact with cross-functional teams across the business to deliver and perform daily tasks with the opportunity to be involved in multiple projects. The Client Support Team work 3 shifts between 7am and 7pm, Monday to Friday on rotation and this role may also include out of hours support and on call rota.

About You

You will fit right in at ClearBank if you are:

• Passionate about helping our customers unlock their potential
• Committed to delivering excellent interactions and outcomes both internally and externally
• Driven to continuously improve things
• Curious and keen to learn and apply new skills
• Able to creatively solve problems
• Keen to embrace new technology and have an agile mindset
• Enthusiastic about analysing data and using it to drive improvements and deliver better customer outcomes
• Able to work collaboratively with customers and colleagues to solve problems

Ideally, you will be currently working in a customer service-related role with some focus on payment investigation and reconciliations, but we are happy to train and support where necessary.

Requirements

The knowledge, skills and experience you need:

• Strong attention to detail and accuracy
• Strong analytical, organisational, and interpersonal skills
• Ability to prioritise and work on multiple items concurrently
• Delivery focused and highly self-motivated with a can-do attitude
• Ideally, experience with the various UK & International payment schemes – CHAPS, BACS, FPS, SEPA & TARGET2

Strong work ethic and team player mentality

Along with the above experience, we expect the prospective candidate to be willing and able to perform the following:

• Enable a culture of continuous improvement of our processes and workflows by being proactive and innovative
• Support Team Leaders and Senior Analysts where necessary, working closely with them to achieve and deliver results
• Build and maintain relationships with customers, payment schemes and colleagues ensuring the service provided is of a high standard
• Pro-actively seek out opportunities to learn and develop and able to work independently
• Produce any reports and management information where necessary

Overall, this is a responsible, multi-faceted role with the potential to gain unique and unrivalled experience and focused career progression.

The legal bit: By submitting your CV you confirm that you can demonstrate you have the right to work in the UK. Regretfully we are not in a position to sponsor applicants for immigration purposes at the current time. By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Privacy Notice on the ClearBank® website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes

Benefits

What we offer:

• Competitive salary
• ‘Fresh Air Fridays’ - the flexible option to finish early on a Friday where possible
• 27 days annual leave + bank holidays
• 2 days off per year to do something ‘bigger than ClearBank’ (Charity days)
• Competitive employee benefits and perks
• Remote-first working with access to London and Bristol offices
• A supportive, challenging and agile environment
• You’ll also get to work in one of the most exciting Banks in the market right now!

IO Global, the blockchain engineering company that created Cardano, is looking for an experienced Community Manager to join the team. In the role, you will provide support and counsel to a growing community, encourage engagement and maintain good practice.

You’ll act as an ambassador and champion for IOG/Cardano to help create an environment that supports and nurtures a growing community of interest, while drawing in new audiences.

This role requires well-developed community moderation skills, a strong strategic and objective-driven mindset, and a genuine excitement for engaging with members of the community.

Your mission

• Own the high-level community plan for your product or service
• Collaborate with internal and external stakeholders to align around strategic objectives
• Execute tactical community activity from welcoming new members, generating discussion, acting as facilitator, mediating issues etc.
• Help design the necessary experiences to enable us to onboard and retain our audiences and strengthen our communities
• Monitoring activity and creating reports every week to continuously optimize the strategy
• Work closely with wider team to support community events
• Support initiatives to promote the IO Global brand within the community.

Requirements

Your expertise

• Minimum of five years’ experience in community and/or social media roles OR demonstrable evidence as ambassador/community moderator
• Some experience in ideation, innovation management and facilitation highly desirable
• Solid knowledge and understanding of social media /community platforms (Telegram, Discord, Twitter etc) and how each platform can be used most effectively
• Understanding and experience of issue and crisis management
• Experienced and confident in data-driven approaches to community activity
• Excellent writing and language skills (native English)
• Good technical understanding (experience in blockchain and crypto technologies preferred).

Benefits

Location

IOG is a fully distributed organization and therefore this is a remote position. Due to team distribution we are ideally searching for someone in an European or East Coast US timezone.

All Colleagues

• Flexible schedule
• Remote work - ability to work anywhere
• Laptop reimbursement
• New starter package to buy hardware essentials (headphones, monitor, etc)
• Learning & Development Opportunities
• Competitive PTO and Sick Leave plan

US Employees

• Medical, Dental, and Vision benefits coverage through Anthem with 100% premium cost covered by IO Global for the employee and dependents
• Health Savings Account
• Life Insurance

UK Employees

• Monthly Health Stipend to use towards any wellness or medical coverage/service
• Pension

• Respond to support tickets in ZenDesk with email and written communications, and identify patterns (bugs, feature requests, etc.) to share directly with the rest of the team

• Create guidelines and establish standard methodologies (like response templates) for support

• Maintain a working knowledge of Fitbod's feature set, core technology, and upcoming roadmap

• Ensure each customer support experience is of the highest possible quality - go above and beyond for our customers at every opportunity

• Troubleshoot issues reported by customers and work with the Quality Assurance and Product teams to ensure that customer issues are resolved

• A passion for health, wellness and fitness!

• Associates degree or higher

• 2+ years of Customer Support experience

• Customer-focused; going above and beyond for customers at every opportunity

• Strong communication skills, both written and verbal

• Strong attention to detail and understanding of app functionality

• Understanding of technical terminology

Now100 is committed to understanding our clients’ needs and providing solutions that not only meet but exceed their expectations. We match thoroughly vetted resources to contract, contract-to-hire, and permanent positions in all industries.

We are looking for an Account Executive/Client Partner for our organization here in Chicago, IL. Please find the position details below and let me know  your interest in this.

• Role: Account Executive (AE)/Client Partner
• Locations: Buckhead, GA, Dallas, TX, Chicago, IL – Remote allowed
• Position Type: Fulltime
• Company: Now100 Inc.
• This is a salary + unlimited commission role and is commensurate with experience.

Travel Requirement: Primarily this role is Remote. However, based on customer needs, Ideally will service their territory and neighboring states if the need arises.

Note: Looking for an Account executive/Client Service Executive with over 2- 5 years of IT Staffing/solutions experience. Preferred IT industry experience and great to have understanding about the Technology Market.

As an Account Executive, you will provide exceptional service to newly acquired clients while focusing on the expansion of your existing client base. Working closely with the client while collaborating with the delivery team. Strong skills related to communication, relationship building, organization, and being detail-oriented are keys to success. Your overall purpose is to create a meaningful relationship with the Client that drives engagement, sales, and overall success to both organizations.

You will be joining a dynamic team that values flexibility, fun, and inclusion. We believe in open communication, innovation, and working together. We provide you with all the tools needed for success, including leads, training, mentoring, and support.

Duties and Responsibilities

• Maintain regular communication with new clients to foster and maintain meaningful relationship and actively invest in customer success.
• Execute strategies, client communication touchpoints, and campaigns to exceed assigned goals.
• Conduct regular meetings Including demo of our 3 portfolio solutions. You will be working in concert with a team for the demos.
• Attend industry networking events, trade shows and other sales related initiatives.

Requirements:

• Strong written and oral communication skills.
• Assertive, highly motivated, organized, and detail oriented.
• Personable, problem-solver and team player.
• People-person who can effectively communicate via phone and e-mail, successfully overcome objections to secure meetings.
• A positive will-to-win attitude and a competitive spirit.

About Now100:

Part of 100 Holdings Group, Now100 is Headquartered in Atlanta, Georgia, Now100 offers the highest quality professionals and solutions to help clients with their complex technology needs. Now100 is committed to understanding our clients’ needs and providing solutions that not only meet but exceed their expectations.

All your information will be kept confidential according to EEO guidelines.

🚀 About Pulley

Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn’t be. 

We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build equity management tools for founders. Pulley is growing quickly with over 1600 customers including unicorns like Clubhouse, Birdies, Coda, and Fast - all within our first year of product launch. Our trajectory is fueled by top investors like Founder's Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we’re growing the team to meet the demand.

🌟 Who We're Looking For

The partnership team engages directly with partners that refer clients to Pulley. Our team then works directly with those referrals to help them get set up for success. This partnership role will cover a wide variety of our growing business areas, with a focus on maintaining and cultivating our accelerator partners and startup community channels. You’ll be on the front lines of the company’s most critical projects and have the opportunity to evolve your role and grow with us.

🛠 Responsibilities

• Design and implement strategies to engage with our existing accelerator partnerships (eg YCombinator) and build new relationships. You’ll be in charge of driving referrals from the investor community and beyond

• Source, structure, and negotiate deals with existing partners in pursuit of product and business objectives. From prospecting to onboarding, you’ll serve as the key point person for our company along the way

• Partner with cross-functional teams (Product, Engineering, Growth, Sales) to identify and implement growth opportunities.

• You’ll understand our partners’ unique strategic priorities, challenges, and internal roadmaps; and can regularly communicate insights and strategic recommendations back to our teams

• Own and manage tracking and analysis of pipeline activity to ensure on-target performance and inform strategic planning 

🙌 Qualifications & Fit

• 6+ years of work experience in a fast-paced, startup environment, preferably in the context of customer/vendor relationships, strategic partnerships, consulting, and/or as a founder

• Experience with cross-functional team collaboration and ability to thrive in a dynamic and rapidly evolving working environment

• You have strong presentation skills, particularly for in-person meetings with multiple stakeholders

• Exceptional attention to detail. You have a strong ability to operate in the weeds without losing sight of the big picture

• Entrepreneurial mindset and working style. You’re a self-starter who stays highly accountable, with a strong ability to anticipate problems and implement effective solutions

💚 Benefits

• Generous health insurance

• Unlimited vacations

• Commuting & food

✨ Our Culture

TL&DR - Pulley is not a good fit for everyone, and that’s OK. This is a bit about the culture of Pulley. We need people who aren’t just interested in working at a startup; we need people who are excited about building a great company. In addition to function-specific skills, here are some traits that enable our team members to thrive:

• Ego-less Learner -- Every day at Pulley, we are trying things that we’ve never done before - sometimes they work; sometimes they don’t. To be successful here, you need to embrace that feeling of ‘being a beginner’ and be willing to accept feedback in stride. 

• Less Talk; More Action -- Everyone rolls up our sleeves at Pulley. If your strength is being the ‘idea gal or guy’ but you don’t create your own slides or write your own code, then we are not a great fit.  

• Prioritize ruthlessly - Our view is that being a 10x engineer is not about writing more code; it’s about making the right decision on what to build. We’re hiring for people who can make the right strategic decisions on where to spend their time

We’re also inspired by the culture work done at other companies and plan to develop our own playbook here too. One of the concepts that resonate most with us is the importance of stunning colleagues.

If you like the sound of our environment and you’re passionate about joining a team like the one we’ve described, we'd love to talk!

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

Position Objective

All Covered / Konica Minolta has multiple opportunities for growth minded IT professionals. The ideal candidate possesses an enthusiastic personality capable of thriving in a fast-paced dynamic environment, is passionate about providing an outstanding support experience for our clients, and enjoys continuously learning and growing in their career. We seek team members who are focused on providing excellent customer service, a hunger to get their hands on multiple Infrastructure technology environments, and can resolve issues related to desktop, server, solutions, and application technologies.

Essential Job Functions

• The Service Desk Support I agent applies customer service and technical knowledge to assist clients with computer and system issues.

• Listens and seeks to fully understand client requests to exceed expectations of service

• Conducts research, system administration and troubleshooting to understand our clients' infrastructure needs

• Utilizes company provided training, tools, mentors, and ongoing learning to resolve issues and expand skills

• Ensures response times are quick and effective to appropriately resolve requests

• Tracks and documents in our ticketing system and builds a knowledge base of client environments

• Communicates progress updates to clients and internal team members that have been or may be affected by the issue

• Coordinates referrals to technical, professional, or service personnel depending on the repair, training, service, or software issue

• Follows up with clients when the issue has been resolved and documents the success in our ticketing system

• Completes projects and tasks as assigned by management

• Actively participates in learning and is a self-advocate for promotion opportunities

Competencies (Knowledge, Skills and Abilities)

• Demonstrates strong problem solving instincts

• Highly detail oriented

• Works well under direct supervision

• Strong verbal and written communication and listening skills

• Knowledge of systems and applications used to support a call center environment

• Basic to intermediate knowledge of general computing in a company infrastructure

• Current desktops, laptops, servers, and networking

• Current Windows Desktop Operating Systems

• Windows Active Directory (User Management/Administration/Group Policy)

• Common desktop applications including Microsoft Office Suite

• Common TCP/IP services including HTTP, FTP, DNS, and DHCP

• Handles basic issues and problems, then refers more complex issues to higher-level staff

Experience, Educational and Certifications

• High school diploma or equivalent required; bachelor's degree preferred

• 1-2 years of IT support experience; 2+ years customer service with demonstrated IT knowledge may be substituted

At least one of the following industry certifications are preferred (demonstrated relevant experience may also be considered):

• ITIL Foundations v3+ preferred

• Call center and/or internal helpdesk experience preferred

• MTA: Microsoft Networking Fundamentals, Mobility and Device Fundamentals, etc.

• CompTIA A+, N+, etc.

• MCTS: Windows Server 2012 R2/2016/2019

• 1 Core Exam towards MCSA Server 2012 R2/2016/2019

• MCTS: Exchange 2013/2016/2019

• 1 core exam towards MCSE: Messaging (Exchange 2013/2016/2019)

• MCITP: Office 365 Administrator

• Cisco Certified Network Administrator (CCNA)

• Apple Certified Technical Coordinator (ACTC)

• Other advanced certifications may be substituted in lieu of the above

Konica Minolta Offers:

Outstanding benefits package (including medical, dental, vision, life insurance)

Tuition reimbursement program

Generous holiday and paid time off schedules

Ongoing professional development training

Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards. At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

3Commas was founded in 2017 to build a reliable platform that can help us stabilize our earnings in crypto while taking away some of the emotions that might result in losses. Once the power of 3Commas was realized, we opened it to the world of crypto, and the rest has been history. We have three principles. Provide a simple, intuitive interface for traders, develop sophisticated tools to simplify trading, and maintain a reliable, trustworthy, and transparent business.

We are looking for a Local Community Lead for Portuguese-speaking countries to join our Marketing team. You will take care of all community/marketing activities, develop and execute the strategy for chosen markets, and create and grow the community for 3Commas.

Responsibilities

• Create the plan for developing Portuguese speaking market for 3Commas brand
• Manage new media partnerships end-to-end to drive measurable growth
• Work on the integrated campaign, starting with strategy and brief, and working on executing and measuring performance
• Set a plan to increase media outreach, execute and analyze the results
• Choose the best resources/medium for the company's growth
• Search for and organize the work with the market influencers
• Organize paid/cross-promo activities
• Report on the effectiveness of campaigns
• Reach ambitious growth KPIs
• Help shape the 3Commas brand
• Organize online and offline events in your region
• Coincide with the global social media and community development strategy

It's an excellent opportunity if you:

• Have a minimum of three years of relevant marketing and social media experience
• Execution-oriented mindset and proactive attitude
• Have an experience in the crypto/blockchain/trading space
• You can work independently
• Have strong English language skills
• Portuguese should be a native language

What we offer:

• Inspiring leadership and knowledgeable, creative, genuinely kind colleagues
• Flexible schedule
• Paid annual leave, paid sick leave
• Competitive salary offers based on your skills
• In-house lessons for your crypto-trading skills

Location:  US Locations Only; 100% Remote Part-Time

Customer Service Rep – Streaming Video – Omaha

Job Duties

• Serve as the first level of support for customers seeking technicals assistance over the phone and/or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel

Required Skills:

Excellent written and verbal communication

Fluency in Zendesk

Attention to detail and ability to recognize patterns

Patience with with an older demographic with limited technical ability

Flexibility to help with support queues during nights and weekends

Familiarity with the basics of web technology and video-streaming apps

4+ years of experience in customer support (the more the better)

You are self-directed and able to manage your time effectively to meet deadlines

Experience in or a passion for video is a plus

This Job Is Ideal for Someone Who Is:

Dependable – more reliable than spontaneous

People-oriented – enjoys interacting with people and working on group projects

Location: US Locations Only

**Description

Please Note: This role is a fully remote position, with no geographical restrictions.

**About Aldrin Labs

There is a steep learning curve when it comes to crypto. Only once overcome will we have mass adoption. Aldrin Labs aims to debunk the belief that decentralized finance is inherently complex and separate from centralized finance. We will amend the frustratingly poor user experience and fragmentation that millions of crypto natives and newcomers face. We will seamlessly merge the centralized and decentralized world.

Aldrin Labs strives to halve the fifty working years of the average person. This is the mission of Aldrin Labs.

Aldrin Labs is an ecosystem including a crypto wallet, money market, and NFT marketplace.

**The Role

Aldrin Labs is in search for someone to join the team in Web3 Developer Relations, with a focus on Web3 Gaming and NFTs.

The ideal candidate would be someone who has technical background and thinks of themselves as a member in the Web3 community. This is for someone who likes to build cool stuff and breaking down abstract concepts into easy-to-understand content workflows.

You will:

• Create documentation and presentations that can be leveraged for both internal and external consumption
• Handle questions regarding functionality and documentation
• Provide hands-on developer support to optimize the entire developer journey
• Take proactive steps to identify and minimize developer pain points
• Become an expert in our applications and technologies
• Build tools for devs and champion them for our engineering team to prioritise

**Requirements

• 3+ years of developer relations, technical advocacy, technical community management, or similar experience
• Deeply knowledgeable about web3 infrastructure, DeFi, NFTs, and Gaming projects
• An understanding of the full web3 stack across a variety of ecosystems (Solana, Near etc.) and experience with JavaScript
• Detail-oriented and enjoys documenting ideas and projects
• Excellent written communication skills, demonstrable by previous work with an ability to explain complex technological topics to audiences
• A bachelor’s degree in computer science or a related field, or equivalent professional experience

**Benefits

• 100% Remote Work, with no geographical restrictions, and Flex-Time working
• An attractive compensation package

When applying, mention the word CANDYSHOP when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNmM

Apply now:

Customer Service Representative 2

Full time

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Work Location: Remote US

Position:

The main duty of a CSR is to take inbound customer calls and subsequently resolve any issues and/or questions the customer might have. This should be done in a manner consistent with departmental policies and procedures. Additional responsibilities may include data entry and/or various side projects assigned by the Team Leader or management.

Core Responsibilities:

• Answer incoming calls in a manner consistent with department protocol
• Be available for support calls at the expected times unless previously arranged with management
• Provide assistance to Change Healthcare customers while maintaining a courteous manner and helpful attitude
• Provide the most current and correct information to customers
• Organize personal resources for easy access and future reference
• Complete any assigned tasks in a thorough and detail-oriented manner
• Escalate customer-level issues in a manner consistent with department protocol
• Additional responsibilities may be assigned
• Primary Shift Needs: 2nd

Requirements:

• High School Diploma or equivalent
• Strong oral and written communication skills
• Proficient with the Microsoft Office Suite
• Ability to function independently as well as in a group
• Ability to navigate through multiple computer applications simultaneously
• Ability to comprehend complex concepts
• Ability to communicate empathy and understanding through both tone and manner
• Ability to adhere to a schedule

Preferred Qualifications:

• Previous call center experience
• Certified Pharmacy Technician
• Experience in Pharmacy
• Pharmacy Benefits Manager/Management Services Experience
• Bilingual (Spanish) language
• Open to working a weekend day
• Strong Organizational Skills

Working Conditions/Physical Requirements: information.

• General office demands
• This is a remote position. Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location with internet connection.

Unique Benefits*:

• Flexible work environments
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
• Employee wellbeing programs and generous health plans
• Educational assistance programs
• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
• Learn more at https://careers.changehealthcare.com
• *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

Diversity and Inclusion:

• At Change Healthcare, we include all. We celebrate ersity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing ersity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at

Feeling Inspired? Ready to #MakeAChange? Apply today!

• #li-remote
• #IWork4CHNG
• #ChangeHealthcareCareers
• #HiringNow
• #RemoteWork
• #WorkFromHome

Diversity, Equity & Inclusion:

At Change Healthcare, we include all. We celebrate ersity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some iniduals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Manager, Customer Support

REMOTE FROM U.S.

CUSTOMER SUCCESS CUSTOMER SUPPORT TEAM

FULL-TIME

About the role:

Aurora Solar is a fast-growing Series D company on a mission to create a future of solar energy for all. Aurora makes the software that is enabling society to transition to a world powered by solar power. It’s our goal to have every solar installation in the world pass through our software, which has already been used to design millions of solar projects. Named one of The Best Remote-First Companies To Work for in 2022 by BuiltInSF.com and awarded #1 Solar Software platform by Solar Power World, Aurora is disrupting the energy industry and changing the course of history.

The Manager, Customer Support is accountable for planning, organizing, managing, and delivering quality customer support and driving change in the organization with a continuous improvement mindset. You are a self-motivated leader with a passion in the career development of iniduals and excellent customer service. You will provide training to new hires and develop policies and procedures to improve efficiency. You will also work closely with our product and engineering teams to provide feedback and suggestions on product improvements. A successful candidate in this role will great communication skills across internal and external teams, strong organizational skills, and attention to detail.

We are a passionate and erse team that aspires to be the best place for the best people and we’re looking for talented iniduals to accelerate our exponential growth as we continue to scale. If you are looking for a stimulating and fulfilling role, come join us!

What you’ll do:

• • Help train and develop the team to be proficient in the solar industry, specializing in relevant sub-domains
  • Manage and track metrics for issue resolutions and suggestions for product enhancements.
  • Develop and enforce policies and procedures based on industry standards; ensure proper documentation and adherence to processes and guidelines.
  • Work cross-functionally with other department leaders to ensure that the objectives of the business are being met, outcomes are being delivered, and foster partnership and communication between team members and other areas of the organization.
  • Monitor and drive performance of the team, and prepare relevant reports for senior management.
  • Manage customer and inter-departmental escalations through to a successful resolution.
  • Establish effective processes and practices for knowledge disclosing and communication.

What we value:

• • 5 years of technical experience supporting b2b SaaS products, with 3+ years at the management level
  • Experience in servicing the solar industry, or other related technical fields
  • Degree in Computer Science, Engineering, or related technical field
  • A proven ability to guide teams to achieve targets using standard customer support metrics
  • A blended customer experience approach that combines high professionalism with personal service delivery
  • Experience using customer support and communication software (such as Zendesk, Slack, Zoom, etc.)
  • Outstanding written and verbal communication skills, coupled with a strong appreciation for customers and their success

Aurora is dedicated to building a erse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria!

For San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.