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• Make it your mission to create an exceptional Passport experience for our customers, ensuring they realize the full value of Passport and additional products

• Partner directly with our Strategic Account Executive on enterprise-level accounts and guide them through our sales → post-sale process

• Create tailored growth strategies and project plans for our top performing accounts to open new countries and/or increased volume to current countries

• Serve as a go-to resource for your customers needs and pain points

• Travel to client sites to build relationships with key customer stakeholders

• Collaborate with product and engineering to develop product enhancements and data stories to support your customers

• Contribute to internal processes and workflow documents for successful customer engagement and management, and work cross-functionally within Passport to deploy them

• Become an expert on the Passport product, while keeping up with industry trends and news

• 5-10 years work experience in account management or customer success. eCommerce and Salesforce experience are a bonus! 

• Comfortable with a growth-based compensation packageSignificant customer interaction and strong interest in building relationships

• Prioritize customer experience with a focus on customer happiness and retentionEmpathy and the ability to take initiative on doing the right thing for the customer

• Drive to understand clients’ business goals, anticipate future needs and identify solutionsCreative problem solving skills that you want to apply in an ever-evolving environment

• Ability to understand and communicate complex problems clearly and concisely to different internal and external audiences (Executives, Marketers, Engineers, Sales People, ICs)

• Self-motivating team player who can work cross-functionally and multi-task

• Resourceful - you might not have all the answers, but you know how to find them or who to ask for help

• Bachelor’s degree or equivalent experience

• Located in the United States, West Coast or East Coast preference

We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a Dutch speaking Night Shift Customer Support Agent to be part of our team in any city in Spain! You will be providing customer support to our clients in the iGaming industry.

Job responsibilities:

• Communicate with our customers via e-mail and live chat
• Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services
• Guide customers through the site and/or mobile phone assisting them in using the various services and products offered
• Work collaboratively with other team members, contribute to our high performance & quality work culture and good working atmosphere 
• Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases 

Required qualifications:

• Previous experience in the Customer Support industry is an advantage
• IGaming knowledge is not mandatory - our in-house learning academy is the best entry point into the industry 
• Native in Dutch – both verbal and written, is mandatory
• Excellent written and verbal communication skills
• Great team player an ability to work with autonomy and good initiative 
• Can work well under pressure and navigate online in multiple platforms
• Eager to learn and keep up with new updates information in a fast paced industry 
• Adaptability to work in the night shift and some weekends rotation basis with the rest of the team. Night Shift Operating Hours: 00:30-08:30

Job Benefits

• Remote work and allowance 
• Wellness Bonus
• E-Learning professional development program 
• Competitive fixed salary + commissions + bonuses
• Assistance to obtain NIE and SS number for relocating to Spain 

Industry

Gambling & Casinos

Employment Type

Full-time

Job Functions

Customer Service

Rubiko Jobs

https://careers.rubiko.tech/

Customer Success is at the center of what we do. When our customers realize the value our products and services bring to their business, they will stay with us, grow with us, and promote us to their colleagues and other businesses - which in turn helps our company grow and thrive.

We're growing rapidly, and are looking for a Customer Support Specialist with strong problem solving and communication skills. Most importantly, this person should have a passion for delivering exceptional customer service experiences.

As a TeamSupport Customer Support Specialist you will act as a frontline ambassador for TeamSupport’s product suite. You’ll answer questions, solve problems and provide support to clients, employees, and prospective clients alike and ensure our customers receive a positive, friendly support experience. You’ll gain exposure to all parts of the business and will have the opportunity to build and hone your technical and communication skill sets.

• Be an ambassador for TeamSupport to clients, you will be an expert in our products, services, and our team.
• Answer incoming client questions through live chat, email, and the occasional phone call, escalating as necessary.
• Answer basic to moderate technical questions and capture feedback and with new requirements to share with the Support and Product teams.
• Manage your ticket queue, ensuring a prompt and friendly follow up for issue resolution with our clients.
• Constantly collaborate in process and overall team improvement, being vocal about ideas and opportunities when you see them.

Always be a force for good and positively contribute to the culture.

We need people that get it - people who are scrappy and logical thinkers who can lean in and figure things out quickly - but also know when to ask for help.

About You (this role is perfect if you have)

• At 2 to 3 years of experience in a technical customer service role.
• Comfort with technology - you don’t mind breaking things in order to fix them.
• Experience in a fast-paced multi channel support environment
• Enjoy helping others achieve their success using technology solutions.
• A driven, proactive results-oriented problem solver that believes that support is mission-critical to growth and retention
• Passionate about coming up with creative solutions and strategic recommendations.

Why Work Here

• Remote working opportunity through the COVID-19 pandemic, then hybrid remote/in-person model once it’s safe to return to an office environment.
• Company-sponsored educational and growth opportunities.
• Open door management and a leadership team that listens and cares about your professional growth
• Work on a highly sought after product.
• Join a great, highly productive and fast paced team that will listen to you.
• Be a name, not a number.
• Flexible time off policy including vacation and holidays

National Assembler Inc. is currently seeking a Merchandising Support Specialist to join our expanding organization.  National Assemblers Inc. is a family-owned company helping build the future with quality assembled products. We are the #1 assembly company in the nation and committed to continue building a strong team of hard workers, problem solvers, and forward thinkers. If that's you, we want to help you build your future with us!

Merchandising Support Specialist Duties:

•  Call candidates & email VOLT/Connecteam registration and set-up user once registered 
•  Schedule transportation & sending information  
•  Schedule hotels & sending information 
•  Change hotel/transportation information
•  Update merchandiser master list 
•  Update merchandising roster and hotel lists 
•  Liaison/coordination between new employee and members of our professional staff from all departments
•  Call and verify the arrival of new hires,  
  • a. Call candidates and make hotel changes to their arrival dates if needed
  • b. Cancel reservations with hotel if candidates did not arrive to location 

Skills We Look For:

• Skilled communicator: delivers well-received written and verbal messages
• Technologically inclined: not afraid of new software and proficiently uses Microsoft Word, Excel, PowerPoint, Outlook
• Productivity expert: self-motivated, sets priorities, meets deadlines, handles multiple tasks simultaneously
• Problem solver: identifies challenges, proactively seeks and recommends creative solutions

Things To Bring:

• Strong administrative background
• Proven customer service experience
• Onboarding experience a plus
• Positive attitude
• Hard worker

Benefits:

• Health Insurance
• Dental insurance
• Vision insurance
• Paid time off

Schedule:

• Evening shift (1pm - 9pm or 2pm - 10pm)
• Monday to Friday
• Occasional weekends as needed
• Fully Remote

If this sounds like you, click APPLY to let us know you're interested!

National Assemblers, Inc is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, sexual orientation, disability or handicap, veteran status and any state and local protected status.

• Resolve customer complaints in a prompt and proficient manner.

• Assist customers with order, account, and billing questions via email, chat, text, and phone support.

• Represent Jane positively and professionally- Customer Support is the internal voice of Jane!

• Work full time; Monday through Friday - some weekends and holidays - required.

• Must have 1-3 years of experience in Customer Support or similar experience.

• Must have at least a High School Diploma. Additional schooling is preferred.

• Must possess strong communication skills, both written and verbal. Including proper grammar, spelling, and punctuation.

• Great people skills—after all, you will be working directly with people on a daily. 

• Able to multi-task in a fast-paced environment and prioritize effectively

• Ability to pay close attention to detail. Did you catch that?

• Ability to contribute to and work well within a team; because there is no I in team, right?

• The ability to create professional personalized responses to our customers.

• Comprehensive benefits and perks include flex PTO, 401k match, HSA employer contribution, paid parental leave, employer-sponsored life, and disability insurance, employee assistance program, and financial advisement. 

• A remote and flexible work environment, Apple Fitness, virtual lunches, in-office pantry, holiday gifts, birthday gifts, company events, company anniversary, company swag, health & wellness perks, employee referral award program, and more!

We are currently on the hunt for a Director of Customer Success who is passionate about leading Customer Experience teams with a deep focus on retaining and growing customer bases through value-based meaningful interactions. 

You are an expert in setting the vision and strategy for a world-class customer experience that succeeds in driving revenue and growth. Coaching our growing team on customer engagement, customer retention and overall scale will be your North Star. 

Reporting directly to the COO and as a member of the senior leadership team, you will be responsible for the onboarding team, customer success, and the enterprise customer success teams.  You will work with Sales, Product Management, and Marketing  to ensure the voice of the customer is heard company-wide. 

If you are a curious and passionate inidual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

Who We Are

✨What You'll Do

• Lead, mentor, and grow the Onboarding, Customer Success, and Enterprise teams
• Own all touchpoints of the customer journey post sale, including onboarding, support, renewals and upsells
• Develop and execute on the vision and strategic initiatives to accelerate growth and drive strong customer experiences to reinforce retention
• Build out systems, processes, tools, and team needed to deliver a scalable solution to our growing base of customers 
• Work with leadership across the company to drive value creation for our customers
• Define and monitor successful customer adoption and usage of our product
• Establish and maintain key KPI and OKR metrics to measure and improve effectiveness of the customer success team's initiatives
• Act as a point of escalation as required, managing customer expectations throughout lifecycle
• Be a contributing member of the senior leadership team

✨Who You Are

• 10+ years of customer success experience with a minimum of 4 years experience managing a team of managers/team leads
• Understands that leadership is more successful when executed with a coaching and mentorship mindset
• Experience in driving strategy and scaling metric driven customer success initiatives
• An excellent communicator able to engage people in your vision and drive change through an organization
• Strong project management skills: ownership, decision-making, relationship building, conflict resolution, and problem-solving skills
• Analytical and critical thinker 
• Data focused with a strong understanding of SaaS metrics and the drivers used to move the needle on them
• Results-focused and solution-oriented mindset. Self-motivated, highly organized, and efficient.
• Exposure to Zendesk, Salesforce Service Desk, and other CRM tools
• Keen on rolling up your sleeves!

More About Intiveo

We are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our ersity!

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful. 

Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko's Customer Service Team is looking for a WOW-provider to support its software and engagement solutions. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think you're up to the task?

NOTE: This position will provide support for one or more of our many products - Daxko Operations, CSI Spectrum, Zen Planner, VFPnext or Club Automation. This position is open to work remotely.

As a Customer Service Advocate, you are responsible for acting as a liaison, providing product/services information, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. 

You will also:

• Create, build, and maintain relationships and rapport with clients - Answering product questions and explaining technical concepts to a non-technical audience via email, phone, and live chat.
• Help customers better utilize our software by providing best-practice consulting and product training
• Investigate and diagnose system issues via research and testing
• Identify complex problems and information to develop and evaluate options and implement solutions
• Effectively communicate with staff at all levels in an organization
• Remain current on and adhere to updated policies and standard operating procedures
• Take initiative and act innovatively to help our customers and Daxko succeed
• Meet weekly, monthly, and quarterly call and case goals
• Participate in and/or lead team trainings and professional development opportunities in order to become a product expert

Note: This position is Entry Level.

• Strong interpersonal and communication skills
• Strong computer and multi-tasking skills
• Ability to work comfortably in a fast-paced, high-volume call center environment
• Ability to handle stressful situations or dissatisfied customers
• Ability to train and teach others how to use product(s)
• Availability to work shifts ranging as early as 7am CST to as late as 7pm CST (M-F), with periodic on-call time. Note: each weekday shift will be an 8 hour shift with a 1 hour lunch break.
• High school diploma or equivalent

Bonus points for:

• Bachelor’s degree
• 1+ years of relevant experience
  • Customer Service Experience
  • Technical, help-desk, or support experience
  • Experience using a CRM software, such as Salesforce

Daxko is dedicated to pursuing and hiring a erse workforce. We are committed to ersity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include: 

🏝  Flexible paid time off 

⚕️ Affordable health, dental, and vision insurance options

💪  Monthly fitness reimbursement

🤑  401(k) matching

🍼  New-Parent Paid Leave

🏖 1-month paid sabbatical every 5 years

👖  Casual work environments

🏡  Remote work

All your information will be kept confidential according to EEO guidelines.

Be a part of an international language service provider!

We are a company seeking motivated iniduals to assist us in providing excellent services for our clients.

You do not need to be bilingual to apply.

We are looking for talented, energetic, and friendly iniduals to help us provide the best services possible to our clients. We are a provider of language services in over 300 languages and need agents to help connect our English-speaking customers with interpreters. Our remote agents are responsible for connecting Hospitals, 911s, Insurance companies, etc. to the languages their clients may speak.

Our call environment is fast-paced and extremely erse.

General duties of the Customer Service Representative:

*Receive inbound calls from a wide variety of clients requesting to be connected to an interpreter.

*Collect required and accurate data from the requester to process the call timely and professionally.

*Contact available interpreters, follow call handling script and connect the requested language to the requester.

Available Set Shifts In Pacific Time:

Thursday - Monday 11:00 AM - 7:30 PM PDT

Friday - Tuesday 5:30 AM - 1:30 PM PDT

Monday -Friday 7:30 AM - 4:00 PM PDT

Monday -Friday 8:00 AM - 4:30 PM PDT

Monday -Friday 9:00 AM - 5:30 PM PDT

Your cover letter must indicate which shift you are applying for. Responses that do not indicate a shift will be immediately disqualified.

No Phone Calls Please

Requirements

Must have your own personal computer, operating Windows 10.

Must have high-speed internet. Ping: 100 ms or lower*, Download: 25 Mbps or more, Upload: 5 Mbps or more

Must have quiet working space, no background noise.

Must be able to type 45 WPM.

Must have High School Diploma / GED.

Must have at least 1-year call center/ work from home experience.

Interview Requirements:

Must be on Zoom Video for the first interview.

Must be at the computer you plan to work from if offered the position.

Must be prepared to do a speed test on your internet connection.

Benefits

Starting wage $15.00 - $16.00 Per Hour

Medical / Dental / Vision

401K Option

Sick Leave

Vacation

Customer Support Supervisor – Remote

Remote, US

About Us

With electric vehicles (EVs) expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that’s been validated by more than a decade in business and thousands of customers. As now a public company, we remain focused on broadening our market leadership and building on years of innovation. ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports to:

Manager, Owner and Partner Support

What You Will Be Doing

The Supervisor, Activation Services will lead a team of Activation Service Specialists in activating Electric Vehicle charging stations in a world-class fashion to deliver an exceptional introduction, initial configuration, and education of best practices for new and returning private station owners. This position will be responsible for the day-to-day supervision of inbound and back-office based customer services that require a balance of client relations, technical acumen, understanding of specific use cases, and education on best practices. The Supervisor, Activation Services will be responsible for traditional supervisory responsibilities (performance coaching and monitoring, scheduling, attendance, handling escalated cases) as well as reporting weekly and monthly performance and business needs to Management in support of set KPI objectives. The ideal candidate possesses strong leadership skills, a customer-centric approach, the ability to flexibly change and assess needs of team, and willingness to find and communicate to management needs of business to make the customer experience truly world-class.

What You Will Bring to ChargePoint

• Collaborates with leadership and direct reports to execute and maintain goals and objectives set
• Provide timely guidance, encouragement, and coaching to direct reports to help strengthen specific knowledge/skill areas needed to achieve highest performance
• Responsible for developing and administering training plans to support Activation Services needs based on reporting metrics and relative special projects
• Responsible to escalated cases and interacts with various groups, including Sales Operations, outside Sales team, Owner Support, Field Services, and Program Management to resolve
• Plan, communicate, delegate, and monitor work assignments concerning direct reports
• Communicates process enhancements and new program elements to direct reports
• Conduct supervisory level reviews to address performance trends and identify potential systemic issues or shortcomings impacting customer experience
• Review, maintain, and delegate cases that need follow up
• Develop daily, weekly, and monthly status reporting for management to develop and put processes in place that will ensure SLA’s are met

Skills and Knowledge Qualifications

• Self-starter with effective inter-personal, organizational, leadership, and communication skills
• Ability to clearly plan, communicate, drive, and maintain training and process needs
• Proficient knowledge of normal office software (Word, Excel, PowerPoint, Outlook)
• Able to manage and maintain multiple tasks and priorities and work within short timelines
• Ability to assess priorities to effectively handle escalated situations

Competencies

• Exemplary attendance and punctuality
• Ability to communicate timely (verbal and written), effectively, and clearly with multiple audiences (e.g. Management, Peers, Business Partners, and direct reports) is required
• Excellent verbal and written communication skills
• Strong inter-personal/communication skills
• Strong time management and organizational skills
• Must be able to sit for long periods of time
• Position requires use of headset/microphone

Education

• Bachelor’s degree in business or technology related field or combination of education and experience.

Work Experience

• 3+ years’ experience in technology related client relations with emphasis in product support and end-user education
• Demonstrated skills in leadership, increasing responsibilities, problem solving, planning, delegation, conflict resolution, and execution of business objectives.

Location:

Remote, US

We are committed to an inclusive and erse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer.

Billing Specialist (Web-Hosting Support) – Remote

Remote

Full Time

Entry Level

A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented iniduals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set.

What you’ll do

The Billing Specialist at A2 Hosting works directly with current and prospective clients throughout the billing process. The billing specialist will answer tickets, Live Chats, and Phone Calls as needed. The Billing Specialist will identify opportunities and engage with clients to deliver a white glove experience.

Who you’ll work with

The Billing Specialist at A2 Hosting works with other billing specialists primarily and may collaborate with other departments occasionally.

Who you are

• Delight the customer with billing assistance to inquiries via phone, chat, and email.
• Quote prices for services, upgrades, downgrades, etc.
• Review incoming orders to ensure service is delivered promptly.
• Check orders that have been flagged for review for possible activation.
• Process account terminations and refunds, where applicable.
• Handle chargeback inquiries.
• Perform regular audits.

Skills you have

• One to two years related experience and/or training
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

3 Reasons you should apply:

• You are passionate about giving the best experience to each customer.
• You enjoy solving complex problems
• You take ownership of problems and are curious to find solutions.

Final note: This is a customer service position, not one in accounting or finance or in billing and coding.

We invest in our Team Members and promote from within. We have extensive technical training that all Team Members receive when hired, this will aid in your success within your role. Here is more about what we offer:

• Subsidized health insurance; dental and vision coverage also available (for US Team Members)
• Paid parental leave
• Company-matching 401k, traditional or Roth (for US Team Members)
• Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time
• Company-sponsored life and disability insurance (for US Team Members only)
• The ability to work from home, this position is 100% remote

This position is a remote position, you can live anywhere in the world as long as you have a reliable internet connection.

About A2 Hosting:

Our growth has stemmed largely from our CEO’s and team’s strong technical focus and experience. We’ve built the industry’s leading customer service team and continually do everything we can to offer faster service than our competitors. Our user-friendly solutions have you covered whether you’re a brand new user looking to start a website or an expert developer; a small venture or even a large business. We’ve got you covered whether you’re looking to host Linux, Windows, Joomla, WordPress, Drupal or something in between. The bottom line is that we love what we do and love working with users like yourself!

Offering the level of service we would want to use ourselves has been a lot of hard work because we never settle for just “good enough”. Like you, we take our websites and web development seriously. It’s been worth it though because we enjoy making our customers happy and helping you succeed. If it were easy, every hosting company would offer the same level of service. They don’t.

Our goal is to change how companies globally handle their taxes, and we're committed to building world-class products. We are processing more than 300 million transactions per year and helping clients like Uber, Zoom, Teachable scale their businesses globally.

Our team is fully distributed. We give people the freedom to work wherever and how they want, enable more fluid communication, and put our time where it matters the most - decisions. We are curious, dedicated, and humble. We are building a workplace that fosters inclusivity, openness, and trust, where we can all be authentic and human in everything that we do. We trust the expertise of our employees and give them the freedom to solve complex problems to make taxes simple, automated, borderless, and accessible for the internet economy

We have a suite of API products that automate tax-related workflows for any internet company. Those products are Lookup, Tax, Invoicing, and Reporting.

We may discover novel customer needs as we learn, and spin up new products as needed.

You will be responsible for growing our commercial relationships with a cohort of new and existing customers and exceeding the associated revenue growth targets with that cohort. By working with clients to ensure the successful initial implementation of our service (in collaboration with our Product and Support teams) you will position yourself as a trusted advisor to them and execute an agreed growth plan for each key customer,

As our client’s primary point of contact, you will drive product adoption as well as provide strategic insight, inspire customer satisfaction, and constantly look at ways to improve the overall customer experience.

We are solving one of the largest yet unsolved problems in global e-commerce and looking for people with a hunger for a new challenge and drive to solve a ubiquitous problem for companies selling globally. Our clients range from world-leading SaaS companies to global marketplaces and some of the largest disruptive technology businesses.

• Own the relationship post-sales with a range of enterprise customers, from onboarding, training, account development, and retention
• Ensure the Fonoa solution is performing well for our customers and meeting their needs
• Nurture relationships with internal client teams, with a focus on creating trust and value
• Identify commercial opportunities to expand the account, the reach of our solution, and overall create new revenue streams
• Understanding how our product works, taking client feedback to internal teams
• Create and execute account growth plans for key customers
• Applying best in class customer success metrics and processes that allow scaling

• You are fully proficient in English. Written and spoken, as we are a bunch from around the world, but we work in English.
• You have a strong sense of ownership, you care about what you sell, and that you are selling the right thing that serves your customers.
• Have specific B2B SaaS or Transaction Services experience with a solution that is related to our product offering
• You work in a structured customer success/account management organization.
• Comfortable working autonomously with a solid understanding of what is required to succeed working in a startup environment
• Experienced in managing a mix of enterprise accounts
• Have demonstrable experience where you have improved parts of the customer success experience

Note:

If you feel you don’t have the full experience we’re looking for but feel you could be a bit fit, are willing to learn, do apply anyway! We are trying to build a erse and inclusive team.

• We offer a competitive, above market rate, base salary for this position and remain open to a specific range depending on candidates experience.
• Attractive equity to keep you positively incentivized.

We are builders at heart

We are a collective of independent and deep thinkers.

We are curious, committed, and humble.

We work with dedicated, open-minded people from all backgrounds who bring in their different perspectives to help us on our mission to make taxes simple.

We’re passionate about making a real impact.

We’re building a fully distributed team. We like writing to communicate when meetings are pointless and meet when it matters. This allows us to work flexibly, efficiently, and focus on achieving goals.

We focus on deep work and put our time where it matters the most, decisions.

We trust you to work on your terms. You decide how you work and where you work.

You have ownership over your work that directly influences the roots of our company.

We are on a mission to eliminate the manual work when dealing with taxes on online transactions.

We have ambitious goals to make taxes simple, automated, borderless, and accessible for internet businesses around the world.

• 25 days annual leave (plus any local public holidays).
• Top tech gear and flexible budget to build your ideal remote office.
• Bi-weekly lunches paid by Fonoa.
• An unlimited budget for learning is on us. Whether you want to attend a conference, do a course or purchase books or tools, we want to support you as much as we can
• Company offsite 2x per year in attractive locations.
• A book club where you can order any book you would need or like to read
• Weekly fitness sessions with our online trainer

• Remote work and async, work from anywhere in the world.
• Co-working spaces if you want to switch things up.
• Option to meet team members regularly to do creative work and bond in person.
• The best idea wins; we’re all ears when it comes to ways to do things better.
• Frequent visits to virtual Fonoa HQ and our Fonoa island on Mibo.
• Product first culture

• We are backed by leading VC firms who have invested in many successful companies (Index Ventures and Omers Ventures)
• The size of the market and the opportunity we have is massive, and we’re well placed to be disrupting it.
• Flat hierarchy, open, honest, and feedback-driven principles.

Fonoa gives equal opportunities to everyone. We look at iniduals for what they bring to the organization and for who they are as people regardless of ethnicity, race, and background.

We currently have over 20 nationalities in our team, we’re continuing to build a erse team as we want to work with the best people, from all over the world.

We see hiring as a human process. A two-way conversation to see if there is a good fit between you and us. As a startup growing quickly, we also like to keep things streamlined, and currently, our process won’t include a live task, whiteboards or technical assessments.

An idea of your hiring journey with us:

1. Meeting with Recruiting to introduce each other and explore mutual interests.
2. Follow up via email to cover other questions in a written manner
3. 1-hour conversation with the hiring team to get to know each other and see if you would be excited to work together.
4. 1-hour conversation with one or more of our co-founders
5. Offer

We aim to give you the best candidate experience, keep you updated and be transparent with our feedback along the way.

If we have convinced you, do apply. And if we haven’t yet, check out some more reasons why you should join us.

• Lead our customers to success through customer enablement, content, education, resources, and tools focusing adoption, expansion, optimization, and best practices

• Lead our customer enablement and education planning, development, communication, and management.

• Create, execute, and manage a wide variety of customer-facing enablement and content, resources, & tools ranging from micro-videos and in-platform walkthroughs to customer knowledge bases and guides.

• Create, execute, and manage a wide variety of customer education and training content, resources, & tools, ranging from micro-learning videos, ILT/VILT and self-serve courses and learning paths, to full certification.

• Manage and maintain existing enablement, content, and courses.

• Work cross-functionally to assess and understand customer needs and company priorities to establish a customer and enablement roadmap, calendar, KPIs/metrics, and assessment criteria.

• Own the cross-functional execution of customer education and enablement initiatives to ensure achievements and objectives are met on time, within scope, and of the highest quality.

• Organize and manage our customer content, resources, and tools into centralized, easy-to-use, and up-to-date knowledge centers

• Measure and share success by deploying an evaluation system that ensures the constant improvement of our enablement programs and resources and ties directly into our Company objectives and revenue goals.

• Gather, assess, and implement customer and internal feedback to continuously improve our customer education and enablement.

• Champion customer education and enablement, helping create a culture of enablement, empowerment, and success.

• Eventually, build and lead a customer enablement and education team to meet the growing customer education needs

• 5+ years of experience designing and executing customer education and enablement programs, content, systems, and tools.

• Demonstrated success in building and implementing customer education and enablement programs that engage, educate, and deliver results against pre-defined measurement criteria.

• Experience creating and managing ILT, VILT, on-demand, in-flow, and blended learning paths, courses, and content.

• Experience managing content and communications strategy, resources, knowledge bases, wikis, and tools (LMS, CMS, etc.)

• Demonstrated ability to translate technical concepts and business initiatives into creative and effective content, courses, learning paths, and metrics

• Demonstrated ability to understand customer persona and segments, their specific needs, and deliver the right education and enablement resources at the right time 

• Strong program and project management skills and the ability to execute cross-functionally on multiple projects with multiple stakeholders in a fast-paced, agile environment

• History of overachievement and references from people telling us we’d be silly not to hire you

• Exceptional written, verbal, organizational, and presentation/training skills

• Working knowledge of customer enablement, education, training techniques and best practices

• Ability to work inidually and remotely and to collaborate within a team environment to achieve your goals.

• Bring YOU to the role - we want creative, positive, and excited team members who can think around corners and push us all to get better every day

• You’re not afraid of a challenge – you analyze, create, share, and adapt

• You’re a continuous learner, eternally curious, with a growth mindset 

• You’re smart, no doubt about it - but your EQ is off the charts as well

• You learn fast, adapt quickly, and pivot without breaking a sweat

• You’re a strong team player and collaborator. You’re happiest when the whole team is successful, and you’ll do whatever it takes to make sure that happens.

• You’re also a self-starter who thrives working independently in a remote setting

• You’re a master of organization and time management

• You are proactive and always two steps ahead of the ask

• You’re an expert at creating content that engages, inspires action, and delivers results across the full customer lifecycle

• You’re passionate about customer enablement and education, and you bring a positive demeanor, high energy, sense of humor, and a contagious passion to meet the changing needs of our customers and business

• You enjoy the demanding pace of a hyper-growth SaaS company

• You have experience working with Articulate, Adobe Creative Suite, LMS solutions, and CMS solutions

Prioritizing the goals and needs of our customers is essential for our customer-first strategy here at Altus. We are expanding our Customer Success team with a curious, caring and driven product implementation expert to help execute best-in-class onboarding and success management of new customers to our data warehouse and analytics products. As a core member of our Client Enablement team, you’ll have the opportunity to work closely with Deans and leaders in higher education, consulting alongside them to solve the unique problems of decision-makers in higher education institutions globally. You will also work with and learn from a dynamic team of experienced customer success professionals while you help enable our company and team growth.

You’ll directly impact our company’s growth in this role and contribute to our greater social mission of creating a world filled with more empathetic and compassionate doctors, nurses, dentists, teachers, and other professionals.

You will lead the onboarding and training activities with clients and work to ensure they achieve their desired outcomes through how they approach and use our software. On average, you’ll work with 8-10 clients through their onboarding and for several months post-implementation. Leveraging both an understanding of our customers and the nature of their work in higher education, you will work to onboard them to new Altus products and solutions. You’ll collaborate with the Sales, Customer Success, Product and Research teams to advocate for partners' needs and ensure an increase in value.

This is a full-time remote-first position based in Canada and reports to Jennifer Fines, Senior Manager, Enterprise Accounts in Customer Success.

• Lead onboarding activities, including training, project planning, data analysis, quality control, interaction with key customer stakeholders, and system setup based on program design.
• Direct the client in collaboration with the sales team to develop a success plan for each new client’s onboarding.
• Ensure a successful rollout with high utilization of the software.
• Monitor account health, including data quality issues, and report the specifics to stakeholders to collaborate on solutions.
• Support the Client Empowerment team in understanding specific customer needs using the product to leverage the team’s support with your accounts.
• Assist with escalated support requests from our Client Empowerment team.

• Engage in consultative calls with clients and relevant internal stakeholders.
• Stay up to date and current with Medical Education market needs and requirements, including competitor intel.
• Collaborate with the product team by planning onboarding tasks as development tickets and advocating for customer needs in enhancement requests for discussion.
• Create and update internal documentation on clients and their processes so our teams can collaborate for success.

• Have a history of completing tech implementations, increasing customer satisfaction, and adoption.
• Are capable of communicating effectively with higher education leadership in consultative and training sessions.
• Have technical and/or analytical experience working with data warehousing and dashboarding products.
• Have a basic understanding of data analysis, including the ability to discuss general statistical details (correlations, mean, averages, etc.).
• Will be curious about our Medical Education market and willing to learn about the technology landscape, data management, and accreditation requirements.
• Are resourceful and able to work both independently and cross-functionally between our teams to advocate for your clients and their success.

• Caring toward co-workers. You spend time getting to know them, express appreciation for what they do, and support them when they need help.
• Curious by nature. You like to explore and ask questions. You’re eager to learn about how our business works and genuinely interested in the Higher Education and EdTech space.
• Driven to push yourself and the team around you to continuously do and be better.
• Adaptable with a preference for working in an entrepreneurial, high-growth, fluid environment where you can be a positive influence for change, a builder and doer, and help us focus where it counts.
• A person with strong, loosely held opinions, keeping your mind open to the possibility that you might be wrong.
• Purpose-driven and connected to our mission to create a world served by exceptional professionals.

• Caring toward co-workers. You spend time getting to know them, express appreciation for what they do, and support them when they need help.
• Curious by nature. You like to explore and ask questions. You’re eager to learn about how our business works and genuinely interested in the Higher Education and EdTech space.
• Driven to push yourself and the team around you to continuously do and be better.
• Adaptable with a preference for working in an entrepreneurial, high-growth, fluid environment where you can be a positive influence for change, a builder and doer, and help us focus where it counts.
• A person with strong, loosely held opinions, keeping your mind open to the possibility that you might be wrong.
• Purpose-driven and connected to our mission to create a world served by exceptional professionals.

We designed our process to deliver fair and memorable interview experiences for all candidates who participate. We invite you to ask us questions at every interaction to get to know us, too. Here are the general steps you can expect:

• Intro Conversation. An actual human (not a bot) from our People & Culture team will review your application. If selected, they’ll schedule a time for a phone call to share the story behind your resume and learn more about the role, team, and company. (Time allocation: 45 - 60 minutes)
• Meet The Manager. You'll meet your potential future manager via a video call to chat in-depth about your relevant experiences. (Time allocation: 30 - 60 minutes)
• Meet The Team. Get to know 4 more Altans over a video call and learn about what it’s like working at Altus. They will assess your technical skills, culture and value alignment. Before the interview, we may ask you to complete an assignment that closely mirrors some aspects of the role and present your work to the team. (Time allocation: up to 3 hours)
• Reference Checks. You’ll receive a request for 2-3 professional references we’ll reach out to and chat about your time working together.
• Wait For a Final Decision. While you wait, the Hiring Manager consolidates and evaluates feedback from each team member who was part of your interview process. We may reach out to you for a quick additional conversation to make a decision.
• Receive an Offer. If we’ve determined you are a good match for the role and Altus, we'll extend an offer and go over the details on a video call. (Time allocation: 20-30 minutes)

• Equitable & Competitive Pay. Your salary is based on compensable factors and anchored above the Canadian-based tech market rate.
• Choose Where & When You Work. Curate your own experience with location independence in Canada and a flexible schedule in your time zone. Work from home, use our office space in downtown Toronto or rent a coworking desk if you live outside of the GTA with a $150 monthly allowance.
• Self-Directed Vacation. You have the flexibility to take time off when you choose to and need it. We recommend one week per quarter, but this is flexible to suit your situation and is trust-based.
• Access to Health Coverage from Day 1. You can enroll in our comprehensive health, dental, and life benefits plan through Equitable Life of Canada on the day you join us.
• Learning & Development Budget. You get an annual budget of $3,000 for your professional and personal growth.
• Company-wide Time Off. Turn off work for Altus Days (a bonus Friday off every month) and the last two weeks in December (for the Holiday Season).
• GRSP Matching Program. When you choose to participate in our Group Registered Savings Plan program through Wealthsimple, we match your contributions up to 2% of your salary.
• Employee Share Option Plan. You are granted options upon starting at Altus, which vest in ¼ tranches each year on the anniversary of your start date.
• Parental Leave. Growing your family is an exciting time, and we encourage you to take time off with your new loved ones. 4 months of your parental leave is topped up to 80% of your salary, whether you are a birthing parent, non-birthing parent, or growing your family through surrogacy or adoption.
• Sick Time, Bereavement Leave & Personal Days. Take paid time off when you feel unwell, have a medical or family emergency, experience the loss of a loved one, or need to nurture your mental health and wellbeing.
• Home Office Workspace Equipment. You get a Mac laptop or equivalent of your choice, and we support you with other workspace accommodations to be comfortable and ergonomically safe in your home office.
• Transparency. Through weekly All Hands and #DailyStats, you have visibility into business plans and updates that impact you, progress towards core business goals, financial performance, and overall company health.

At Altus, we’ve built a research-backed applicant evaluation and student tracking platform for higher education.

School admissions teams leverage our situational judgement test (CASPer) to measure applicants’ EQ and skills critical to professional success, such as empathy, ethics, and collaboration. Our suite of assessments also includes an asynchronous interview tool (Snapshot) and an assessment that evaluates the fit between applicants and programs (Duet).

Academic institutions use our Program Experience suite of products for enhanced analytics and visibility into long-term student performance. It empowers them to make data-driven decisions throughout the student lifecycle.

We're a quirky, vibrant, and erse group of nearly 150 people working together remotely (and sometimes in person) across Canada to make a sociatal impact by enhancing equity, ersity, and inclusion in higher education, leading to a world with more exceptional professionals.

Our core values are Caring, Curious, and Driven, and we embody these in everything we do. We genuinely care about the well-being of others, we have an innate desire to learn continually, and every day we strive to be better than the person we were the day before.

We believe a erse team brings more unique perspectives, builds better products, drives greater financial outcomes, and creates a better workplace. We promote pay equity and develop inclusive policies and equitable business practices. Our emphasis is on growing a culture of belonging for everyone, regardless of race, religion, colour, national origin, gender, gender identity or expression, sexual orientation, age, marital status, and veteran or disability status.

Altus Assessments is a privately held company backed by growth equity firm Updata Partners. We acquired medical education software company One45 in 2021.

Thank you for considering Altus as your next career stop!

Our Vision As one of the world’s top 10 (and rising) digital asset exchanges, we provide a best- in-class experience in trading, security, and blockchain  product innovation. We aim to democratize access to the markets for all, making it possible for the most recent and promising cryptocurrency projects to be listed and traded safely and securely. Are you excited to join a decentralizing force in the world?

About the Role Job Responsibilities 1、Available for marketing research, data collection and competitor analysis to provide data and intelligence to support corporate decision-making. 2、Other operational support or business development work within the functional scope of the department that will contribute to the strategic development of the corporate. 3、Participate in or lead the project management work the department is responsible for, including but not limited to: regularly convening project meetings, following up the work progress of project participants, predicting and monitoring project risks, and reporting project progress to the supervisor in a timely manner. 4、Provide support to corporate business development practices, connect with external law firms, agents and business partners, as well as promote coordination and collaboration between departments.

Job Requirements 1、1-3 years or 3-5 years of overseas study/work experience, preferably with relevant business background. 2、1-2 years program management experience is preferred and have good product awareness. 3、Proficient in English as a working language. 4、Positive、result-oriented and proactive problem solver. 5、Passion for crypto, blockchain, and digital assets preferred.

We are A values-based culture that trusts your knowledge, vision, and autonomy, we focus on taking the best products and campaigns to wow our customers and bring the freedom of decentralization to every part of the world.

Integrity, insight, innovation, purpose and cooperation are inscribed within our culture. At Gate, we are committed to GateStyles and we are looking for candidates who also exhibit the same values. Gate.io, founded in 2013, is one of the pioneering cryptocurrency exchanges and offers services worldwide related to the trading of multiple leading digital assets. With millions of registered users, it is considered one of the safest and most reliable global cryptocurrency platforms, consistently ranked among the top 10 cryptocurrency exchanges based on liquidity and trading volume    (CoinGecko). Additionally, Gate.io has been verified by Blockchain Transparency.

Apply now:

Rasa is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Rasa - Open source conversational AI.

Location:  EMEA Locations; 100% Remote

At Paymentology, we thinkeveryone should have access to user-friendly payment services. We make connecting easy, by making simple, safe payments happen for people around the globe. We enable payments via virtual and physical cards for partners like banks, telcos, retailers, developers and fintechs across the world.

We are looking for an Implementation Specialist based in EMEA to join our Implementation team.

We have a team of amazing team members who work either remotely or out of our offices, and now we need you!

What you get to do:

As one of Paymentology’s Implementation Specialist you will proactively support external customers to make testing happen. More specifically, you will be working with the internal team to get card authority testing done in order to get a new BIN/Customer live, by either working on an offline simulator or doing live online testing.

This role also involves providing excellent service by interacting with clients on the phone, via email and chat to support them get a card programme live quickly and easily.

At the same time you will be learning how to work with multiple systems, do technical troubleshooting in order to help get a client test their card programme and to get testing done with relevant card authority to get a BIN/Customer live for their card programme.

Whilst the role has a technical focus, this is not a pure technical role that involves doing coding. It does involve working with technical people to get something to work testing using API’s developed by Paymentology’s technical team.

Sometimes, you may need to work outside of normal working hours depending on a clients need to do testing and get something live. Team work is big at Paymentology, therefore sometimes you might also help with testing in other regions when they may require assistance.

What it takes to succeed:

We are looking for someone who is motivated, disciplined, courageous, curious and determined to make things happen, easily and right in the world of technology and payments.

• At least 2 years of experience in a technical customer support role
• Be tech-savvy and have problem solving skills
• Have strong interest in the technical space and a strong technical aptitude
• The ability to learn & test technical systems and API’s quickly
• Fluency in English
• Have some form of customer service experience (must be passionate about providing good customer service)
• Be a self-starter who is motivated and eager to dig, problem solve and come up with better ways of doing things
• Have the ability to multi-task to help multiple clients and interact with card authorities all at the same time
• Enjoy working remotely and communicating with team mates via video con and instant messaging
• Take ownership and be accountable and proactive (this is not a position for someone who needs to be micro-managed)

Lots of space to challenge yourself:

• Learning about how the payments industry works
• Working with global clients and partners
• Working with dynamic software that is flexible and can be adapted to the need of any client
• Helping to grow our technology by understanding your customer’s needs, and conveying that into tangible applications

What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

We focus on building strong, erse teams built from different backgrounds,  experiences & identities.

Customer Support Specialist

Location: NYC HQ, Remote

Overview

We are seeking a Customer Support Specialist for a remote, work from home position.The Smartling Customer Support team provides exceptional technical support to our customers and platform users. Customer Support is responsible for managing, resolving, and preventing problems by providing consistent, top-notch customer service and product expertise. You’re a great match if you are quick to learn a new product, analytical, and driven to help customers solve problems.

Smartling exists to translate the world’s digital content. Why is this important? Life is powered by words. They are used to engage consumers online, in products and throughout our lives in all corners of the globe. And since it takes 45 languages to reach 95% of the world’s online GDP, content translation is of increasing importance across the enterprise. Join Smartling (since 2009) to help grow and support our 1,000+ customers who move the world with words.

You Will

• Provide best-in-class customer support via channels such as email, phone, and chat
• Diagnose and solve customer problems, escalating when necessary
• Troubleshoot software and network issues using tools like Splunk, FullStory, Chrome Developer Tools, and cURL
• Direct users to relevant product documentation and resources as questions arise, empowering customers to be better Smartling users
• Identify gaps in resources and documentation to support future issue deflection
• Collaborate across teams, including Customer Success, Engineering and Product to solve problems and support our customers
• Plan, organize, and prioritize your work
• Advocate for product improvement and change
• Proactively contribute to process and service quality improvement

You Have

• Customer-centric mindset and an affinity to solve problems
• Capacity to empathize with users in a way that demonstrates you care about their issue and can be relied on to solve it
• Ability to make decisions to provide quick and accurate resolutions to users.
• Ability to explain complex problems in simple terms
• A desire to deliver a best-in-class customer support experience
• Knowledge of modern web technologies such as HTML and Javascript
• Experience troubleshooting web technology such as HTML/CSS, JavaScript, AJAX, etc
• Some working knowledge of RESTful APIs
• Experience with web development tools, such as Firebug and Chrome Developer Tools
• Minimum 2 years experience in a similar customer support role
• A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*

Preferred but not required

• Experience with customer service platforms, such as Zendesk
• Experience with translation, localization, and internationalization processes

You are

• Results-focused. Center on professional and personal growth
• Enthusiastic. A fun and energetic co-worker
• An analytical thinker. If there is a problem I have a solution attitude
• Customer-focused. Passionate for client success at all times
• Detail-oriented. Supremely well organized with attention to detail
• A Team Player. Ability to work effectively and cross-functionally within all levels of management, both internally and externally

You Will Enjoy

• Freedom – we are remote first
• Growth – an opportunity to learn and advance your career
• Wealth – we offer a competitive salary and 401(k) + company match
• Wellness – medical, dental, and vision insurance for you and your family
• Balance – flexible PTO + 11 holidays; generous parental leave
• Culture – an energetic, value-driven, and fun culture and team spirit
• Bonus – employee referral program and apple equipment

We are considering candidates based in Eastern and Central time zones at this time.

Smartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

We use E-verify platform for the work authorization verifications.

*To work from home, you must have a strong internet connection, quiet space, and a professional (distraction and clutter-free) background.

At Shinesty, our mission is to force the world to take itself less seriously. We make people laugh first and sell second. Our mothers don’t always approve of what we do, but the millions of people we’ve entertained over the years do.

This role requires an empathetic, awesome-experience engineering motherfugger. A person who is obsessed with making sure Shinesty customers have second-to-none support interactions. And someone who can have fun doing it. This person has a complete understanding of what it means to go above and beyond. They have unwavering positivity that makes some inherently question how much Prozac is in the water. They loathe gossip about customers. Equally as important, they want to grow with the company and everyone in it. Sound like someone you know?

WHAT YOU'LL DO

Dive into the weeds - handle customer support inquiries from a few different channels: text, email, phone, chat, social media. Eventually, we’ll look into morse code, so bonus points if you can currently do that.

Provide exemplary service - works directly with end users as needed to resolve issues, answer questions, and delight. Not necessarily in that order.

Tap into your inner J.R.R.R. Tolkien - help build knowledge base articles, and other self help content that keeps the people at bay, and allows customers to solve their own issues up front. When it’s done right, it can be magical.

Help Monitor & Respond Trends - constantly help track metrics, communicate trends across the company, and respond accordingly to capitalize on opportunities and remedy any issues.

Provide a Keen Eye - be on the lookout for order issues, such as order holds revolving around fraud, payment holds, and anything else that could fugg up a customer’s day

Be the deciding vote - help solve internal debates like which product we should sell next, or help us decide which peanut butter is better between smooth and crunchy ( hint: it’s smooth).

Requirements

• High speed internet and a computer in good working condition. We need someone with the most stable of internet connections as well as a computer that is in good working condition.

• 1-2 years experience in customer service roles. We want veteran people that understand the keys to make a difference. They’ve got the rap sheet that shows that they know how to turn experiences into memorable ones.
• Unwavering positivity. You’re the face of the company to customers. You know how to stay positive, even during times of busyness and stress. Or, when resolving even the most challenging issues.
• Deeply Empathetic. Knows what makes the customer tick, or gets ticked off. Is experienced in dealing with all types and severity levels of customer-related issues. Ensures each customer walks away delighted.
• Creative problem solver. Experienced with creating new and innovative solutions, especially on-the-fly, when faced with previously unseen issues.
• Great communication skills. Channels feedback, action items, etc. to unite and inform all necessary departments : marketing, ops, on-site, product/design, merchandising, etc.
• Fantastic phone skills. Your smile and positive attitude are palpable through a phone call, you have experience upselling via phone, you have incredible amounts of patience, you can diffuse even the most irate of customers, etc.
• Must be flexible! Hours may fluctuate depending on business needs!

Pay Range is $12.00 to $15.00 per hour!

Benefits

• Stay in your PJ's all day while you work remote from home
• Full medical, dental, and vision insurance
• All the tools and resources you need to be successful in this role
• Incredible employee discounts

Employment: Permanent

Location: UK based

Travel: Infrequent

Salary: Excellent basic salary and on-call, enhanced private healthcare, pension, 24 days holiday, Birthday off, life insurance 4x annual salary, volunteer day, charitable donations of your choice, CSR initiatives, plus more!

The role:

The Config Team is an experienced and trusted SAP Support partner. We aim to delight our customers by exceeding their expectations in all aspects of support and service. This role is critical for managing and delivering day to day client requirements including Service Requests, Incident Resolution, Problem Management and Minor Changes aligned to ITIL Methodology and Service Level Agreements.

Duties and Responsibilities:

• To own SAP support related activities for SAP SD/MM for multiple customers and different systems.
• Support of other technologies including the range of The Config Team products and mobile technology.
• Liaise with 3rd parties on issue resolution as required.
• Continually monitor and complete team tasks and activities to ensure prompt delivery of the highest standard.
• Where appropriate and working with Senior Consultants you may be required to assist with client workshops and requirement gathering sessions.
• Assist the team with the coordination and delivery of client demonstrations.
• Keep up to date with the latest SAP technology, particularly within the Supply Chain.
• Display behaviours which reflect The Config Team Purpose, Mission, Vision and Values.

Required Skills, Experience and Knowledge

Essential:

• Experience in supporting SAP SD/MM modules.

The Config Team:

A leading SAP Consultancy, with a people-centric and collaborative culture focused on employee well-being, learning and development and creating an excellent place to work for our people. We aim to delight customers with the exceptional delivery of SAP support services and projects.

Why apply for this position with The Config Team?

• Hybrid / remote working.
• Opportunities to work with different customer systems and the latest technology.
• Excellent career progression and L&D opportunities available.
• SAP Gold Partner Status.
• Investors In People Gold Accredited.
• State of the art home office equipment provided.
• Stability, safety and security. We have had continued growth throughout 2020 – 2021 and expanded into new international markets.

Find out more about Life At The Config Team on Glassdoor where we our proud to say employees rate us 4.9 / 5 stars! https://www.glassdoor.co.uk/Overview/Working-at-The-Config-Team-EI_IE1831019.11,26.htm

The Config Team values:

Purpose: Trusted to deliver, we make the difference that creates a smile across the whole supply chain.

Mission: To delight our customers by providing amazing SAP Supply Chain solutions that enable a seamless flow of data through their supply chain

Vision: To be recognised as the best team in the world for delivering innovative logistics related SAP solutions

Values: Teamwork – Skills – People – Customers – Innovation – Results

If you would like to find out more, we would love to hear from you soon. Please submit your CV.

Title: Claims Senior Representative

Location: United States

Classifications: Remote Full-Time

Location: This position can be remote work at home

Adjudicate claims in accordance with policy terms and conditions

• Achieve / exceed set productivity and quality standards
• Interface effectively with internal staff to resolve customer issues
• Maintain accurate records and files as required
• Actively support other team members and the achievement of team objectives
• Identify potential process improvements and make recommendations to Supervisor

Requirements include:

• High School Diploma required
• 1+ years of Medicare claims processing experience strongly preferred
• Demonstrated experience analyzing and resolving customer problems
• Demonstrated proficiency using PC software and high level capacity to multitask independently and use a computer
• Knowledge of Medical Terminology
• QNXT experience a PLUS
• Excellent written and oral communication skills
• Ability to perform in a high volume, fast paced claims environment
• Excellent interpersonal skills
• Able to work on own initiative

For this position, we anticipate offering an hourly rate of $18 – $27, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Customer Success Account Consultant (Remote)

Phocas isn’t just loved by our customers. We also have some of the happiest employees around! In fact, Phocas ranks #1 in G2 Crowd, has a 4.9/5 rating on Glassdoor, and in 2019 Phocas won the Culture Transformation Award from Human Synergistics in recognition of our constructive and positive culture.

As you can imagine, we are growing fast, but not at the expense of our culture. Our customers love us because we’re open, transparent and pragmatic - and we’re looking for the same and far more in our Customer Success team.

The Customer Success Account Consultant is a complex, highly visible and cross-functional role requiring a proactive and reactive perspective. As a CS Account Consultant, you are responsible for representing a portfolio of clients within the Phocas business, and interfacing with all departments to ensure customer delight. You will be the liaison who engages with internal Customer Experience, Development, Marketing teams and external Partners to ensure our customers success.

Responsibilities

General Customer Management

• Manage assigned accounts through developing and nurturing strong, positive, proactive relationships and understanding the customers’ business and technical needs.
• Be a Point of Contact for clients to document their business needs, technical requirements and provide solutions.
• Troubleshoot and solve customer problems where appropriate, alternatively be able to escalate issues to applicable internal resources.
• Continuous customer engagement to increase adoption, daily use, and expansion of Phocas’ products; increase brand awareness, product presence and revenue generation opportunities.
• Proactively drive customer education through training sessions and attendance.
• Maintain and update customer information and engagement activities in CRM system (HubSpot).
• Research and maintain knowledge of competitors to strategically position Phocas’ products, services and solutions better.

Customer Retention

• Ensuring customers are using Phocas’ products and obtaining the highest value.
• Build strong customer relationships to help proactively mitigate the risk of churn.
• Identify “at risk” customers and provide regular updates to appropriate management.

Voice of the Customer

• Following up on surveys and gaining permission from happy customers to use their feedback in various forms of reference activities.
• Identifying and speaking intelligently about new business opportunities by understanding customer need.

Requirements

• A passionate desire to use your skills to improve the way we deliver our products and solutions to customers.
• An empathetic approach to communication. Natural ability to explain clearly and effectively.
• A sense of fun and a genuine desire to work with people from all backgrounds daily.
• Strong customer service skills, ability to build relationships and network.
• Be a self-starter with high energy and positive attitude.
• Multi-tasker with strong time management and planning skills; ability to take initiative and to prioritize tasks.
• Be able to work independently with minimal supervision but also be a team player.
• Be motivated by situations where you are held accountable for results and responsible for eventual outcomes.
• Proficiency with Microsoft Office Suite.

You’ll note we are not using years of experience or specific technologies. We are open to teaching and providing an environment where you can develop your skills.

Benefits

Fun / Fulfilling: Awesome culture and meaningful work!

• Autonomy: Trusted to follow your passion and make it your own
• Growth: Opportunity to be more – for you and the business
• Wellness: We believe in a real work life balance and have a strong family orientated culture

In addition to a fun and fulfilling team and environment, other benefits provided include:

• 401(k) match
• Company paid medical, vision and dental with buy-up options
• Generous time off - 20-vacation days and 10-sick days plus generous company holiday schedule
• Remote work available

These 3 words are what Phocas endeavors to provide to our employees and underpins everything we do.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Apollo is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Apollo - Data-first sales platform.

PostScript is hiring a remote Conversational Commerce Specialist. This is a full-time position that can be done remotely anywhere in North America.

PostScript - SMS marketing software for growing Shopify stores.

For one of the biggest names in the car industry we are looking for Customer service representatives. In this challenging role you will help end clients solve problems and answer any questions they may have.

• A natural team player - we believe in supporting and developing our people,

• Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

• Fluent in Dutch

• Working proficiency in English

• Excellent communication skills

• Excellent benefits package

• Multilingual and excellent work environment to provide the customer service

• Extensive training

• Adaptation to Greek Culture and Greek language Courses,

• Internal employee incentives

• Located in an amazing office in Greece with excellent transport links

• Excellent relocation package with a great support system for non local hires

• Extra Private Health insurance

• Enjoy life in Greece, there are loads of social & sports events

work from home (but you must be based in Greece)

The Role

CodeSignal is seeking a Director of Customer Success to focus on our top client accounts to ensure success and growth! In this role, you will have the opportunity to grow and lead an incredible team of CSMs to provide exceptional customer experiences. We'd love to see you apply if you are an Enterprise / Sr. Customer Success Manager, Customer Success/Experience Lead or Customer Experience Lead, who is eager to take their career to the next level. In this role you will have the ability to influence and establish goals, processes, and products and work with many sister expert teams to jointly deliver magical experiences. This role is ideal for iniduals who can provide the voice of the customers for our products and are excited about growing a first in class Customer Success team. 

The Company

CodeSignal is the leading technical interview solution, helping the world #GoBeyondResumes to hire high-quality and erse technical talent. Talent Acquisition teams and engineering leaders use CodeSignal's skills evaluation frameworks to tap into underrepresented pools of candidates, save valuable engineering resources, increase speed-to-hire, and increase candidate pipeline yield.

Founded in 2015, CodeSignal is trusted by innovative tech firms, financial services institutions, and the largest enterprises including Robinhood, Instacart, Uber, Netflix, Zoom, Facebook, Pinterest, Block, and Capital One. Some of our recent accomplishments include:

• Becoming an Industry Leader in G2's Technical Screening Software Category, 2022
• Winning BuiltIn Best Places to Work: Small Companies in SF 2022 award
• Getting Certified as a Best Place to Work 2021-2022
• Raising $50M in our Series C led by Index Ventures in 2021
• Raising $25M in our Series B led by Menlo Ventures in late 2020
• Coming in at #3 on SaaS Mag’s “SaaS 1000” list in 2020

Our Values

• Be helpful and empathetic. We believe that empathy is the foundation of building a great team, product, and service. We look at things from our users' perspective, and we always treat our users and each other with trust and respect.
• Take ownership. All of us are on this ship together. When you see a problem to fix or an area to improve, do it!
• Move quickly and make mistakes. We're not afraid to take risks. Be bold and try things; it's better to validate an idea quickly than to fall behind chasing perfection.
• Have a point of view and embrace debate. We value getting things right and don't stand on hierarchy. If you have an opinion, speak up, and you'll be heard.

Day-to-Day

• Proactive management of top client accounts to ensure success and growth
• Lead a team of CSMs to provide exceptional customer experiences
• Establish scalable processes and goals to help grow and scale the team and impact
• Provide the voice of the customers for our products

Qualifications 

• Bachelor’s degree or equivalent work experience
• 7+ years’ Customer Success experience in a software company, preferably Software as a Service (SaaS)
• Proficient in Google Workspace with exceptional data analytical and storytelling skills
• Salesforce and CRM experience required
• Excellent oral and written communication skills
• Proven ability to lead across various functions, interacting with colleagues at all levels

Nice-to-Have

• 5+ years’ prior experience in leadership or managerial role, specifically developing and mentoring people
• Startup experience a plus
• Strong demonstrated experience building and managing high performing SaaS Customer Success teams
• Experience working in a flexible and high-paced environment while supporting a high volume of accounts
• Strategic perspective on Customer Success as a function with a focus on driving value to all stakeholders
• Detail oriented in your organization and meticulous about prioritization and time-management

Why You’ll Love It Here

• 💰 Competitive salaries based on local market and 401k match

• 🩺  Medical, dental, and vision insurance

• 🥳  Team activities and get-togethers to connect with your fellow Signalites

• 🏝  Unlimited PTO and remote-first work policy

• 📚  Continuous learning with educational reimbursements provided

• 💻   Hardware is provided such as laptop, mouse, keyboard, headset, and company swag

• 💙 A challenging and fulfilling opportunity to join a fast-growing SaaS company

We know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for iniduals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and iniduals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.

#ZR

Join our award-winning company, which offers great opportunities for personal and professional growth, as we strive to be the best on-demand dry cleaning and laundry service in the world.

Benefits:

• Competitive salary - £22,000 - £27,000
• Health and fitness subsidy
• Subsidised laundry and dry cleaning
• Opportunity for progression
• Great working environment
• Fully remote role

Requirements

We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team:

• One year's minimum previous customer care experience
• Excellent attention to detail
• Well organised and punctual
• A team player
• Honesty and professionalism in everything you do
• Working hard and additional hours and weekends when required
• Dealing with 50+ calls on a daily basis
• Troubleshooting issues that may arise
• Handling customer complaints and providing appropriate solutions
• Ability to think on your feet and use your own initiative
• Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

About ihateironing

We are an exciting, fast-growing and innovative company with big ambitions. We make busy people's lives easier by removing the hassle from dry cleaning and laundry. Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent.

There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided.

Join our award-winning company, which offers great opportunities for personal and professional growth, as we strive to be the best on-demand dry cleaning and laundry service in the world.

Benefits:

• Competitive salary - £22,000 - £27,000
• Health and fitness subsidy
• Subsidised laundry and dry cleaning
• Opportunity for progression
• Great working environment
• Fully remote role

Requirements

We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team:

• One year's minimum previous customer care experience
• Excellent attention to detail
• Well organised and punctual
• A team player
• Honesty and professionalism in everything you do
• Working hard and additional hours and weekends when required
• Dealing with 50+ calls on a daily basis
• Troubleshooting issues that may arise
• Handling customer complaints and providing appropriate solutions
• Ability to think on your feet and use your own initiative
• Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

About ihateironing

We are an exciting, fast-growing and innovative company with big ambitions. We make busy people's lives easier by removing the hassle from dry cleaning and laundry. Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent.

There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided.

Mixmax is hiring a remote Customer Success Manager (EMEA). This is a full-time contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Mixmax - Building a world without busywork.

Location:  US & Mexico Locations Only; 100% Remote

Smith.ai is actively hiring Virtual Receptionists who are seeking a work-from-home opportunity.

What you will do…

• Work 100% remote, working in the convenience of your home
• Answering calls for a variety of different businesses and professionals.
• Taking messages, screening new clients, booking appointments, collecting payments, and transferring calls
• Understanding the caller’s needs and providing business information

Requirements:

• Have previous call-handling experience
• Desktop or laptop computer with Google Chrome browser installed.
• Reliable strong high-speed broadband internet connection.
• Strong typing skills: at minimum 40 wpm
• A quiet environment for answering calls, plus a headset with a microphone arm attached.
• Part-time and Full-time shifts are available
• Minimum requirement of 5 hrs a day, Monday through Friday.

Compensation & Benefits:

• US agents start at $15/hr ($11/hr Outside of the US)
• Paid training
• Benefits Available: medical, dental, and vision insurance offered for US-based agents working 30+ hrs/wk
• Employee referral bonus program
• Growth & Development Opportunities

Messari is looking to hire a Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Gravity Payments is hiring a remote Customer Support Manager. This is a full-time position that can be done remotely anywhere in the United States.

Gravity Payments - Accept payments anywhere, anytime.

About us

We’re the European leader of everyday products customization.

Camaloon is one of ITNIG's fast-growing companies such as Factorial, Quipu, Parkimeter, and others. It is a great place to learn from ridiculously talented professionals, where we have interesting discussions and debates about different solutions to similar problems in all new businesses.

Our vision and ambition are not only to make possible the customization of almost any product (bags, notebooks, mugs, keychains, stickers, magnets, t-shirts ...) in any possible technique but also to deliver it in the fastest time and highest quality.

• Communication with a portfolio of clients

• Answering customer queries and complaints via email, chat and/or telephone

• Accomplishing results on your own and with your team

• Inbound and outbound call handling to deliver consistent results (cross selling/overselling)

• Italian on a native level
• English on a professional level
• Minimum of 1 year of experience in Telesales
• Hands-on experience using CRM
• Excellent communication and problem-solving skills
• Emotional intelligence
• Proactivity
• An outstanding level of drive and a desire to learn new skills and to build a career in sales

• Working in a rapidly growing company where you can really make a difference
• Remote work
• Multicultural environment
• Weekly team meetings
• Competitive salary

We are seeking to build up a Telesales team that will help us retain clients and grow. Would you like to work in an energetic and fresh environment? Hype your career! Join us. We will contact only those candidates who pass the initial screening process.

If you are NOT based in Croatia, we can only offer you a full-time Freelance contract.

Camaloon is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity. We believe passionately that employing a erse workforce is central to our success.

#CamaloonCareers

Find more information about us: www.camaloon.com

By applying for this position you will be included in our itnig talent pool, accessible by all itnig startups. We will use your personal data for recruitment purposes only and will contact you should we find any other position than this that might be of interest to you and for which we would like to consider your candidature. For further information, you can find our privacy policy here : https://itnig.net/privacy-policy.You can ask us at any time to delete your CV and contact information from our database by contacting us at [email protected]

Customer Success Advocates at Prenda bring the Prenda Core Values to life by providing a connected, personalized, high quality experience as a customer’s primary point of contact during the first year post-application. The focus of this role is onboard, educate, support, retain, and grow Prenda customers (Guides).

Day to Day Responsibilities:

• Manage the lifecycle and health of assigned customers (roughly 100).
• Be your customers’ greatest advocate — Voice customer concerns and collect feedback for product (and process) improvements.
• Be a team player — Work cross-functionally with Prenda teams.
• Manage and monitor assigned customer accounts, acting as the customer's main point of contact
• Be an active contributor to overall customer retention goals
• Constantly be on the lookout for new opportunities to innovate and improve the customer experience.
• Proactively work to identify at-risk customers and offer possible solutions
• Manage high amounts of data with thoroughness and accuracy to monitor large cohorts
• Utilize technology to reach high customer volumes.

Desired Qualifications:

• 2+ years experience in working with high volumes of customers in a success-focused, autonomous environment with high levels of responsibility and accountability
• Entrepreneurial mindset
• Strong analytical skills with a demonstrated ability to turn data into decisions
• Exceptional writing, communication, organizational and time management skills
• Able to approach difficult customer conversations with grace and professionalism
• Self-starter, resourceful and solutions-oriented
• Knowledge of customer success strategies - retention and advocacy
• Availability during 9a-5pm. We can not accommodate hours outside normal business hours.
• Familiarity with customer relationship management software + learning management systems and practices

Helpful to have

• Experience in public education- teaching or administration
• Experience creating and executing trainings and presentations
• Experience in addressing level-one technical support concerns
• Experience in sales
• $42,000/annual salary

• Partner with our customer lifecycle strategy and planning team to manage comprehensive and ongoing onboarding strategies for our businesses. 

• Building client communications, 1:1 and 1:many experiences, and partnering with marketing to develop a playbook for onboarding across a variety of different sized businesses.

• Spend time to deeply understand the needs of new businesses to ensure speed of adoption across our suite of products.

• Partner with cross-functional leaders to facilitate the ongoing optimization of the customer onboarding experience.

• Analyze and develop insights from data to provide strategic recommendations to our Strategy & Planning teams and product teams.

• Partner with cross-functional teams on ad-hoc requests, projects, and critical issues as needed

• 5+ years of customer lifecycle management, customer success, product marketing, and/or strategy experience in a high-tech growth environment. 

• You’re a self-starter who loves to own things end-to-end. You don’t ask for permission - you’re too busy making things happen.

• You’re a creative thinker and thrive in a fast-paced, dynamic, and often ambiguous work environment.

• You have an analytical mindset and strong problem solving capabilities with strong communication and interpersonal skills

• You understand how to prioritize tasks and evaluate data to make impactful business decisions.

• You’re obsessed with understanding your customer and spend time challenging your own assumptions to drive value for the businesses you support.

• Remote within US/Canada

• Salary negotiable and commensurate with years of experience

• Unlimited PTO

• 401(k) matching

• Competitive equity

Click here to watch a video by Elizabeth, the owner & CEO of Baloo Living:

• https://youtu.be/utH8-XS3zvU

Would you like to be a part of an exciting startup of young workers where you can learn & grow with the company?

Do you enjoy working in a relaxed and fun atmosphere?

Do you have experience in customer support and a desire to work in this field?

If the answer to these questions is yes, then this may be the perfect opportunity for you to get a dream job… And a perfect opportunity for us to get a great new addition to our remote team!

But, before we go on, let us tell you a little bit more about what we do here at Baloo Living.

At Baloo Living, we create products that naturally improve sleep & reduce stress. Our sustainably-produced products serve the body’s natural health and balance — and are tailored for the moments when the person you most want to spend time with is… yourself.

Our brand’s flagship product is the Baloo Weighted Blanket, guaranteeing the best quality & breathable sleep.

At Baloo Living we are an eco-friendly company, working to support the environment & our communities. We use plastic-free packaging & our products are securely packed in reusable fabric dustbags, and we also support fair trade and sustainability throughout the fashion industries in the US and the UK!

We are a start-up of young workers, with a vibrant and energetic culture.

The team members work from different parts of the world, and we try to inject some levity and allow the team to get to know each other outside of work. We have watercooler chat prompts in Slack, and organize Friday team meetings where everyone shares the best personal and work wins for the week!

At Baloo Living, we practice what we preach. That’s why we have implemented a Day of Rest every quarter - when the entire team takes the day off together. By having a paid personal day off as a team, we support each other in decompressing and having a healthy work-life balance.

Right now, we are looking for a Customer Support & Order Management professional.

The ideal candidate has a friendly and outgoing attitude, with patience and empathy to help customers and kindly answer their questions. You also need to have a meticulous work ethic, with the ability to tailor key messages to a erse group of customers.

As the new Customer Support & Order Management professional, you will:

• Communicate with customers by answering phone calls, messages, and emails through the helpdesk tool Gorgias
• Work within Shopify to load and edit orders as needed
• Troubleshoot shipping issues, communicate with the warehouse, and answer customer questions about their orders
• Provide expert advice on products & offer recommendations to customers
• Stay up to date on inventory availability, planned sales, discounts, etc. (communicated through Slack and Google Sheets reports)
• Be familiar with company policies as established in the FAQs & through training; and assist customers within those guidelines
• Communicate and collaborate with the team

Full training will be provided during the onboarding process, including self-training material, check-ins and 1-on-1 training with the CXM.

After you are comfortable with the overall systems and processes, you’ll be trained on the Order Management responsibilities. The customer service and operations team will have weekly meetings with the CEO and the Director of Operations, where you’ll have a chance to discuss changes and challenges, tackle any issues, and build team cohesion.

This is a full-time position, with the flexibility to set preferred hours. However, you need to be available to work four hours within the EDT or CDT time zones to have some overlap with the rest of the team. You’ll also need to attend team meetings twice a week.

If this sounds like a perfect fit for you, read on!

Requirements

To be a successful candidate for this role, you need:

• Experience in eCommerce order management
• Experience using order management tools (Magento, Shopify, SalesForce or similar)
• Experience in Customer Support
• Experience using customer support tools (Zendesk, Gorgias or similar)
• Experience working with consumer brands
• Excellent written & spoken English skills
• Knowledge of Excel and/or Google Sheets
• Great attention to detail

Bonus points for:

• Experience working with 3PLs
• University background (completed or not)

This position is perfect for someone who has enough experience to take initiative, overcome challenges and get the job done. You’ll need to be able to work unsupervised within a startup team, readily answer customer support inquiries and make sure orders ship seamlessly on a daily basis.

Benefits

What’s in it for you?

• $10 - $12* per hour
• Full-time & fully remote
• 10 days of paid annual leave
• 10 paid American holidays a year + 4 rest days a year
• Strong morale & supportive leadership
• Free product samples
• Potential for salary increases based on performance & contribution

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.

If you apply, JobRack will respond promptly and keep you updated throughout the process.

Please expect the hiring process to include:

1 - Filling in the application form once you click “Apply”

2 - Being invited to record a short video to introduce yourself

3 - Completing test tasks, if short-listed

4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role

Applications are only accepted through JobRack. Baloo Living has specifically requested that you do not contact them directly. If you have any questions please contact us using [email protected]

To make sure you receive updates on your application please add [email protected] to your email address book.

Title: Customer Service Representative, Pharmacy

Location: US National

Classifications: Remote Full-Time

Job Summary

Molina Pharmacy Services/Management staff work to ensure that Molina members, providers, and pharmacies have access to all medically necessary prescription drugs and those drugs are used in a cost-effective, safe manner. These jobs are responsible for creating, operating, and monitoring Molina Health Plan’s pharmacy benefit programs in accordance with all federal and state laws. Jobs in this family include those involved in formulary management (such as, reviewing prior authorization requirements, reviewing drug/provider utilization patterns and pharmacy costs management), clinical pharmacy services (such as, therapeutic drug monitoring, drug regimen review, patient education, and medical staff interaction), and oversight (establishing and measuring performance metrics regarding patient outcomes, medications safety and medication use policies).

KNOWLEDGE/SKILLS/ABILITIES

• Handles and records inbound pharmacy calls from members, providers, and pharmacies to meet departmental, State regulations, NCQA guidelines, and CMS standards.
• Provides coordination and processing of pharmacy prior authorization requests and/or appeals.
• Explains Point of Sale claims adjudication, state, NCQA, and CMS policy/guidelines, and any other necessary information to providers, members, and pharmacies.
• Assists with clerical services/tasks and other day-to-day operations as delegated.
• Effectively communicates plan benefit information, including but not limited to, formulary information, copay amounts, pharmacy location services and prior authorization outcomes.
• Assists member and providers with initiating oral and written coverage determinations and appeals.
• Records calls accurately in call tracking system.
• Maintains specific quality and quantity standards.

JOB QUALIFICATIONS

Required Education

High School Diploma or GED equivalent

Required Experience

1-3 years of call center or customer service experience

Preferred Education

Associate degree

Preferred Experience

• 3-5 years; healthcare industry experience preferred
• National pharmacy technician certification

Client Success Manager at Bay Area's Fastest-Growing IT Startup

Voted "Best Places to Work" five times by the San Francisco Business Times, Kinetix is a rapidly growing MSP (managed service provider), offering tech services to startups in the Bay Area, New York, and beyond. We are an industry leader in the tech startup industry and are quickly becoming an authority in managed cybersecurity services. Kinetix exists to help our clients and people grow.

About the role:

We're looking to add a new Client Success Manager (CSM) who will dazzle our clients with their customer service skills. You will be learning and advancing quickly, using your new skills to play a key role in our company’s growth. You will be responsible for your own clients and ensuring those clients become and remain raving fans of Kinetix. While this position is primarily remote, there may be times when you will be expected to visit your client’s offices in person.

We are looking for someone with:

• Build strong relationships and implicit trust with client contacts
• Conduct regular calls and meetings with key contacts to discuss high-level issues, strategic planning, and service feedback
• Turn negative feedback into positive action
• Advocate for the unique needs of your clients to achieve excellent Net Promoter Scores (NPS)
• Proactively identify opportunities for process improvements, vendor changes, and project work
• Manage client communication and oversee progress for technical projects
• Take ownership of client-specific documentation
• Serve as an escalation point for service issues and own communication in critical situations
• Own problems and do whatever it takes to ensure client success (including asking for help!)

Even if you don’t meet all these requirements but still think you are qualified for this role, we’d encourage you to apply!

Some of your responsibilities will be to:

• 2+ years’ experience in a technology-based account management role OR technical support role with a strong desire to move to client service
• Outstanding customer service and relationship-building skills
• Capacity to translate technical concepts into plain language
• Ability to communicate effectively with client contacts at different technical levels (e.g. office admins, engineers, non-technical executives, etc.)
• Exceptional professional and technical communication skills (both written and verbal)
• Calm and focused approach with the ability to adapt to high-pressure situations
• Skills to turn negative feedback into positive action

Benefits and perks:

• Monthly social events
• Annual summer retreat
• Annual holiday party
• 95% coverage for medical/dental/vision premiums and more
• $125 technology reimbursement
• $150 monthly meal stipend
• $100 healthy living expense program
• Reimbursement for learning and training materials, including technical certifications
• Flexible working hours
• Generous PTO, sick and family leave policies

Working at Kinetix during the COVID-19 pandemic:

As with other companies, we and our clients have felt the impact of the global COVID-19 pandemic. We have adapted to the current situation and will continue evolving as necessary. Safety is our biggest concern. Currently, we are working remotely, but in the case of onsite visits we require all employees and clients to strictly adhere to all local, state and CDC guidelines as they pertain to social distancing, Personal Protective Equipment (PPE), and all other safety precautions to ensure that everyone can work as safely as possible.

At the start of the pandemic, we became a primarily remote workforce and use all the best communication tools to support our team and clients. We went from having monthly in-person events to virtual ones and continue to find ways of keeping our team connected. Visit our About Us page to learn more about life at Kinetix and our learning & feedback culture. Even though you will be remote, you will always feel like part of the team. We provide employees with all the equipment and tools they will need to work remotely. And if you feel like you don’t have everything you need to do the best job you can, you’re welcome to request additional equipment to set up your in-home office.

At Kinetix, our mission has been built on continuous improvement and growth. We believe this extends far beyond technical skills, certifications, or credentials. We have committed ourselves to being a erse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply regardless of race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Apply Here: https://www.kinetix.com/careers/

About Prenda

Prenda is on a mission to empower learners. We help people run microschools, where small groups of kids meet, often in a home, and own their education. The model is helping light a fire for kids like Mo (https://youtu.be/g4nLjauGM3U), and we want to empower many more. Imagine a world where kids grow up as empowered learners - they choose to learn, develop their gifts, and apply their passion and grit to solve the world’s big problems!

About the Role

Prenda is hiring immediately for a Customer Advocate to join our Support Team. The ideal candidate is a resourceful self-starter with meticulous attention to detail, superior communication skills, and a desire to help others achieve their goals. The Customer Advocate must be available to work during regular business hours and must work effectively in a remote environment.

Our company is obsessed with the mission of empowering learners, we live our core values and we embrace servant leadership.

What You Will Do:

• Embody Prenda’s core values in every interaction
• Respond to initial customer inquiries via support tickets: Prioritize customer inquiries/needs, and collaborate with or refer support requests to other teams as appropriate
• Provide support through chat, phone, or Zoom as needed and understand when each platform is warranted
• Use technology and online tools to process and interpret customer information
• Provide clear, friendly, and encouraging written communication to convey prompt, compassionate, and accurate information
• Work through potentially complicated and emotionally charged situations with deep empathy and a solution-focused outlook
• Provide tech support for customer/user issues
• Create content for customers to resolve issues (video tutorials, help center articles)
• Participate in regular meetings and contribute to Support Team initiatives
• Collaborate with other Prenda staff to ensure the highest quality guide and student experience

What You Bring:

• At least one year of experience working in a customer support role
• Proficient technology skills
• Analytical and problem-solving skills
• Exceptional oral and written communication skills
• Experience building relationships in a remote environment
• Commitment to Prenda’s Mission, and Core Values

Nice to Have:

• Bachelor’s degree
• Experience in a start-up environment, which requires adaptability and flexibility
• Experience in education or the educational technology industry
• Availability during business hours in Central or Eastern time zone

Benefits

• Competitive salary combined with equity
• Health insurance
• Home office set up stipend
• Entirely remote team
• Empowered, humble, passionate, and exciting culture
• $42,000/annual salary

Prenda is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We base our employment decisions on business needs, job requirements and inidual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.

The Customer Programs Team is responsible for coordinating the design, development, production, implementation, and evaluation of customer-facing Learning and Development programs such as Guide onboarding, Guide orientation, Guide continuing education, and perhaps others in the future such as Parent training.

Responsibilities

• Lead the design and articulate vision & process for cross-domain customer-facing programs such as Guide onboarding, Guide orientation, Guide continuing education, and others that may be identified;
• Manage Customer Programs Logistics Specialist and future Customer Programs team members;
• Work with stakeholders in Growth, Learning, Legal, and elsewhere to align the program design with strategic business objectives related to conversion, retention, etc.;
• Collaborate with stakeholders in each contributing group to define their program requirements, produce and maintain reference designs (e.g., high level designs, detail-level designs) of each program and its components to meet those stakeholder requirements, and coordinate program production and materials production and integration of components into the overall program;
• Design high-quality instructional content and/or support others in designing their modules incorporating latest adult learning theories and expertise;
• Provide training, support, and oversight as needed to implement the program with fidelity via the program execution teams;
• Design and coordinate execution of program evaluation & success metrics as necessary to evaluate outcomes and inform ongoing program refinements;
• Serve as an integral partner to Support, Success and Quality teams across the Customer Care organization;
• Foster outstanding relationships and work collaboratively with teams across Prenda;
• Other duties as assigned.

Requirements

• Show capacity to live the Prenda core values and desire to work on something that matters
• Demonstrated expertise in adult learning design and implementation
• Demonstrated success with leading the design, development, and scaled implementation of complex learning and development programs with multiple sets of requirements from different contributors
• Strong technical experience and data analysis skills
• Instructional design expertise
• Ability to manage and scale remote team in a hyper-growth organization
• Excellent project management skills
• Excellent oral and written communication skills
• Business acumen
• Driven leadership skills that can remove obstacles, make decisions and execute
• Experience and expertise in facilitating learning sessions a plus
• Ability to thrive in an environment with competing priorities
• Experience with rapid organizational growth preferred

• Competitive salary
• Tax-advantaged health insurance reimbursement
• Home office set up stipend
• Entirely remote team
• Empowered, humble, passionate, and exciting culture
• Unlimited PTO

Coinshift is a leading non-custodial treasury management platform built on top of Gnosis safe. It provides a smart and sophisticated user experience layer to manage treasury ops in an efficient manner.

At Coinshift our mission is to enable, empower and advance the truly decentralized teams by helping them focus on what they do best, i.e. building :)

Coinshift is a hyper-growth business targeting an immediate $100+ billion market with a very ambitious vision and roadmap. We manage billions of dollars in assets currently, and strongly believe it’s still day 1 for Coinshift. We are backed by the best-in-class VC investors globally. We are and want to be run as a technology company, not a financial service provider, and we build our culture around core values of ambition, collaboration, entrepreneurship, transparency, and meritocracy.

Since launching the MVP in June 2021, we’ve seen crazy traction from having nearly $80M+ in processed payments to having a billion dollars in assets under management. We now serve thousands of users across three continents and over 10 different countries. And we’re just getting started.

Coinshift is looking for a Customer Success Manager to build deep relationships and drive product adoption with Coinshifts’ growing set of users and prospects.

You will have the opportunity to:

• Demonstrate the value of Coinshifts’ treasury management solution during product demos
• Grow, manage and track customer contact and activation base within your accounts
• Act as a guide and strategic partner to your accounts by becoming intimately knowledgable about their key challenges
• Educate and train customers on the best ways to use our products and new features.
• Analyze product usage data to actively take necessary actions to improve product adoption and reduce churn.
• Work closely with the Partnership Program to discover opportunities for growth and drive net expansion.
• Promote awareness of Coinshifts’ latest feature launches and motivate customers to become references, participate in events, and contribute to case studies.
• Find new and creative ways to create “moments of wow” for our users

Qualifications 🏅

• Experience in a customer-facing role. Prior experience with account management is a big plus.
• You are able to communicate clearly and with empathy to become a trusted advisor for our clients.
• You can collaborate effectively with different internal teams (e.g., Growth, Marketing, Product, Technical Support).
• You enjoy learning about Coinshift’s products and their technical foundation.
• You combine an analytical mindset with a can-do attitude. You can identify root causes and develop adequate solutions quickly.

We are committed to fostering ersity and inclusiveness within our organization, and we strongly encourage candidates of all backgrounds to apply, even if they don’t match all the above criteria.

Note that we cannot offer visa sponsorships at this time.

Benefits & Perks 🎁

• Competitive pay + performance bonuses
• Fully-remote work with flexible working hours
• Work on the bleeding edge of crypto treasury management
• Learn from other senior high-performing team members
• Annual team off-site at a super cool location

Our Hiring Process 📝

• Our interview process takes place via video call and generally consists of the following stages:
• Intro call of 20-30 minutes via video call
• Take-home assignment closely resembling job responsibilities
• In-depth discussion with the broader Growth team (45-60 minutes)
• Offer roll-out!

If you are hired, you will have the option of fiat/USDC payments made monthly.

We look forward to your application!

Have you always wanted to unite your passion for education with your customer support skills? Would you like to be part of the Customer Support team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home.

We're looking for a Director of Global Customer Support to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will direct and oversee the organization’s customer support operations, developing and implementing a support strategy and operational plan in order to achieve business goals and objectives while providing best-in-class customer support around the world.

Responsibilities

• Have a global vision of customer support
• Diversify team to provide excellent support to all our users around the world
• Coordinate and unify the different teams of customer support
• Guarantee response time and best-in-class quality customer support responses
• Develop and implement methods to quantify customer issues, doubts, and common questions
• Deliver reports to Product team to improve UX and reduce workload for the CS team
• Oversee hiring and training of new and experienced customer support agents in multiple countries to provide excellent tech support, mostly around Canvas, Schoology, Moodle, Google Classroom, and Setup (School Filters), while building a culture of excellence and exceptional customer experiences
• Guarantee a Help Center in all the languages Edpuzzle operates in with the most common requests and update when necessary
• Draft, implement, and execute policies, procedures, service levels, and requirements to facilitate a quality customer service experience company-wide
• Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention and reduce pain points
• Draft and implement the department’s budget
• Ensure consistent execution of our Support objectives as measured by a variety of KPIs
• Manage escalation of critical customer issues
• Build excellent interdepartmental relationships with Product and Engineering to ensure key input into prioritization of bug escalations and product enhancements, driven by customer feedback
• Collaborate cross-functionally with Product, Engineering, Curriculum, School Success, and Sales to ensure that we understand our customers deeply as we scale
• Oversee team management to ensure target performance and quality levels are met while promoting inidual professional growth and a positive, fun work environment
• Own global strategy for timezone handoff, operational delivery, and measurement
• Manage operational dashboard to track and monitor key business metrics, maintain a high-level view of all open customer issues, and present regular updates on open issues (both internally and externally)
• Recruit, interview, hire, and train departmental supervisory staff
• Provide constructive and timely performance evaluations

Requirements

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with customer service software, databases and tools
• Growth Mindset: Always seeking the “why” and “how can we make things better” and looking for ways to innovate that drive outstanding customer experiences
• Thrives in the midst of ambiguity, yet creates simplicity and clarity for the company
• Adaptability to change
• Awareness of industry trends and applications
• High-speed internet connection

Education and Experience:

• 5+ years of experience building and leading world class global support teams with high impact results
• Experience in a high-growth SaaS company preferred
• Experience with optimizing and implementing incident management processes at support operations level from SLA adherence to customer facing documentation
• Previous experience with managing, coaching and developing teams across different locations, cultures and countries
• Demonstrated experience with handling customer escalations in close collaboration with internal stakeholders from other departments like Sales and Engineering

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington.

Benefits

About remote positions:

• Work remotely from the comfort of your own home or chosen workspace
• Receive guidance from your manager & ask all the questions you need
• Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
• Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals

Benefits

• Competitive salary
• Medical, vision, and dental insurance
• 401(k) matching
• Flexible PTO
• MacBook, monitor, and flexible work-from-home setup
• Incredible opportunity to grow, learn & build lifetime bonds with other passionate people

Edpuzzle is an equal opportunity employer, and we highly value ersity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!

Competera uses Big Data and Deep Learning to change the way retailers do pricing. We are known for both: cutting-edge math 'under the hood' and for deep expertise in the pricing domain. We are now looking for a Customer Support Engineer to keep our customers' NPS rate high.

What will you do:

• Address incoming customer L1/L2 inquiries via chat
• Support the clients and provide them with high-level service

Starter-kit needed to join the board:

• 2+ years experience as a Customer Support Manager 
• Advanced English (written and spoken), followed by brilliant communication skills
• Basic Python and BQ (SQL) knowledge
• Experience in using Intercom, Jira
• Easy going and positive attitude to work, flexibility, and ability to adjust to changes

Pleasant extras:

• Experience with B2B clients

You're gonna love it, and here's why:

• Meaningful work in an agile team ever-open to the experiments
• Remote-first ideology: freedom to operate from the home office even after the pandemic and the war
• 5-business-day working week with 2 shifts to choose from: morning (starts at 8am), and evening one (up to 12am)
• Fair payout with regular performance-based reviews
• Want to learn? Competera loves that and is eager to cover 60% of your training/courses fee
• Paid vacation & sick leaves (20 business days each) + 15 days off
• Partial medical insurance coverage

Let's price the world together!

You will be participating in introductory calls with key partners to understand their use-case and validate / guide their intended usage of Polygon Edge (Technical Docs & Landing page). Apart from providing Web3 expertise, you will have the opportunity to coordinate and own the results of the tech support team.

Your main focus will be the Polygon Edge, an open-source modular blockchain development framework built for engineers who want to create their own blockchains.  The framework allows for the creation of both secured chains (Layer-2 blockchains) and standalone Ethereum sidechains.

Polygon Edge is an integral part of Polygon’s offering of scaling solutions with the mission to become the gateway and the standard for building the multi-chain future.

**Responsibilities:

• Keeping relationships with key partners and proactively identifying support needed
• Organization and prioritization of the tech-support team’s workload
• Making sure that the tech-support knowledge base up-to date with latest developments
• Communicating with the Engineering team to collect relevant information needed for the knowledge base
• Autonomously leading Polygon Edge introductory calls with new potential users
• Identifying relevant product updates to be communicated to partners
• Keeping documentation of all the partners that we are supporting, and syncing on the integration status with other departments
• Prioritizing support requests for the Engineering team with the PM

**Requirements:

• You have a broad knowledge of web3 technologies, including Enterprise blockchain usage, DeFi protocols, L1 solutions and competing L1 solutions
• You are able to assess the needs and business goals of partners willing to spin up their own L1s, and focus on different parts of our solution accordingly
• You manifest pedantry in communication, organization, and written documentation
• Strong organizational skills in prioritizing and communicating goals with the tech-support team

**Preferred:

• Full-stack engineering experience
• Web3 / Smart contract development engineering experience
• A strong, existing network of connections within the Web3 space

Trapesys is Blockchain Protocol solutions studio backed by MVP Workshop, a Web3 venture builder.

The project you will be working on is Polygon Edge (Technical Docs, Landing page, GitHub repo), a blockchain node software for spinning up standalone private/public blockchains and you will be closely collaborating with other projects within the Polygon ecosystem.

MVP Workshop is a Web3 venture builder driven by the exploration of disruptive technologies and their application in real-life scenarios.

We are a team of entrepreneurs, engineers, designers, and product folk interested in cutting-edge Web3 technologies. Over the past 5 years, we fell in love with everything blockchain and have been gathering valuable experience with defining, building, and growing crypto products in partnership with our clients, as well as doing our R&D in-house.

**What we offer:

• An ambitious employer working on cutting edge tech projects
• Transparent salary model and clear expectations for promotions
• Autonomy in tactical execution, support in strategic planning
• A remote-first environment in the organization that pushes the boundaries of how we collaborate today and seek new ways of working together as a collective 
• An opportunity to work and chill from some of our coworking and workshop spaces, if you wish
• Flexible working hours
• No limit paid vacation policy
• Growing education library (books, webinars, wikis, courses)
• Paid trips to conferences, workshops, and other educational events (business trips included of course)
• Necessary work equipment provided  (laptop, etc.)
• Work together, Play together events - single-day gatherings. Usually once per month (depending on the pandemic situation) and somewhere off-screen.
• MVP Workshop Venture builder offsite gatherings - 1week and ½ week company gatherings with other MVP Workshop’s web3 ventures, twice per year

Crypto Trading Support

About Elwood We have built a digital asset trading infrastructure for institutional investors. Our seamless end-to-endplatform connects to global crypto exchanges, custodians, and liquidity providers, via a singleApplication Programming Interface (API).Built by industry experts with decades of combined experience in investment management and digitaltechnology. Elwood provides market infrastructure at scale, enabling financial institutions, neobanks,and corporations to access digital asset markets quickly and efficiently. Job Description Elwood is seeking to appoint a Client Support Analyst to join our Global Client Delivery Team based inLondon where you will contribute to the customer support, support workflows and problem solvingrequirements of the London office whilst working closely with the Engineering, Product and SalesTeam. ● Provide Customer support to Elwood customers by investigating and troubleshooting andresolving customer issues via live chat, text and email.● Work with clients to help troubleshoot and resolve questions on live trading systems viaElwood’s OEMS and PMS.● Collaborate with TAMs and Sales teams to discuss client insights and share product feedback● Be part of a growing Support function that is able to work on a rota schedule across a 7 day aweek fast-moving Crypto environment.● Provide feedback to product/engineering teams on Elwood product and service improvementsand technical issues● Gather customer requirements and articulate appropriate technical and non-technicalsolutions● Proactively create and drive impactful changes across support workflows, policies and tools● Expertise in creating customer support documentation for Elwood customers Qualifications / Knowledge● Background in financial trading systems and software● Awareness and passion for blockchain and cryptocurrency● Demonstrating pro-activity and accountability with flexibility on rota-based schedules● Knowledge of Financial services/trading industry● Crypto (Desirable)● SQL● Experiencing supporting customers with technical and product issues● Experience with different channels of support Why Elwood?● Join one of the fastest growing FinTech companies and help shape the future of finance● A startup with deep financial backing and a strong market presence● Our platform is enabling institutional access to the most exciting growth opportunity inFinance● Work with a modern technology stack and help solve high impact problems● Strong client focused team with a erse background● We’re a Global company and have offices in New York, Singapore & Geneva● Competitive compensation package● A hybrid mode of working in office and working from home Equal Opportunities As an equal opportunity employer, you can read more about our policy here:

https://elwood.io/ersity/

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Portuguese & English, applicants need to speak both languages.

Working at Binance • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry • Fast moving, challenging and unique business problems • International work environment and flat organisation • Great career development opportunities in a growing company • Possibility for relocation and international transfers mid-career • Competitive salary • Flexible working hours, Casual work attire

At Syndica, big things happen. Every day, we’re translating vision into reality by tackling new and exciting challenges head-on. This is a breakthrough stage in our company, and you’ll experience firsthand the infectious enthusiasm of our employees and leadership team. You’ll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in crypto. This role will have the primary accountability of designing/architecting and implementing Syndica’s developer experience. You will be a key hire and the first member of our Developer Relations team. You will work at the intersection of our engineers and our users to help us continue to develop leading products. A successful candidate must have demonstrable experience in at least one programming language (Go/Rust/Typescript preferably), and previous work in frontend and some backend (NodeJS/Go) application development. You will be working closely with the product and engineering team on creating content around our products and effectively demonstrating to our users how to use them. The ideal candidate will also have prior experience developing applications with strong focus on UI/UX/DX. Responsibilities

Engaging with our community, using a range of channels such as Github, discussion forums, technical demos, and social media Building technical tools and demos to help onboard users and communicate key changes or integrations with our products (e.g., quickstarts, tutorials) Participating in discussions with technical staff of all levels (from inidual contributors to executives) to encourage user adoption Attending, presenting at, and engaging with current and potential users at industry conferences Developing blog posts on a range of topics of interest to our users, in collaboration with our Engineering team Gathering community feedback to influence Syndica's product roadmap Responding to questions and issues from our community related to our products Identifying, prioritizing and triaging issues for escalation to our Engineering team Coordinating with our Engineers on product and design problems to ensure excellent developer experiences during the creation and enhancement of our products

Qualifications

Some professional experience in either software engineering (backend) or developer relations Experience working with cloud products (AWS, GCP, etc.) and smart contracts/programs (or strong interest in learning). Our products target users with complex technical requirements, and the ability to understand their needs from a Web 2.0 and Web 3.0 perspective is critical Proven ability to work with developer-focused companies to deliver ‘wow’ developer experiences Excellent written and verbal communication skills, including experience and confidence with public speaking Excellent people skills, with a user / community-oriented mindset Experience in a similar role at a developer tools company Professional experience working as a software engineer Experience writing and editing technical documentation Experience developing tutorial materials (e.g., knowledge bases, self-guided tutorials, videos) to onboard and educate users Experience working in a highly distributed company is a plus Align a portion of your day with the business hours of Central Time Zone - UTC -6 Working knowledge of information security issues Systematic problem-solving approach, combined with a strong sense of ownership and drive Firm grasp of at least one modern programming language, beyond advanced scripting (Shell or Python) Experience writing automation tools & eagerness to "automate all the things"

What does success in this role look like?

In three months, you have become our go-to developer relations lead working on important platform features and demonstrating them effectively to our community of developers In six months, you have earned the trust of the team and are delivering tasks through the entire SDLC, from design through development of guides, tutorials and blogs with minimal guidance, and are helping to effectively mentor new developer relations members joining the team In twelve months, you have established a cadence of predictable, on-time delivery of great developer experience content without cutting corners

Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work cross-functionally to share the insights we learn from our customers. The Customer Success Manager is passionate about the customer’s mission, understanding their objectives, and ensuring their ultimate success. We measure ourselves by things like user adoption, retention, and overall satisfaction.   Within a year you are successful if… 

Our biggest customers trust and rely on you to help them achieve their goals You can confidently answer advanced product usage and technical questions related to data and investigations across our product suite You’ve directly contributed to increasing the adoption, renewal, and net retention of our most important federal customers by monitoring their usage, noticing meaningful trends, and executing strategic account plans  Any risk of customer churn is identified early and mitigated effectively You’ve established a regular cadence of contact and reviews for your book of business that allows you to understand your customers and their goals, proactively solve problems, and maintain optimal customer health scores  The feedback you’ve provided to our internal teams has resulted in product improvements and new features 

A background like this helps: 

Customer Success, project management, consulting or similar customer facing role in a data or SaaS company  Experience building out customer journeys, account plans and expanding product adoption Prior working experience in the forensic or investigations space Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean) An interest in cryptocurrency helps!

LI-EG1 #LI-Remote

Terra’s mission is to set money free. We believe that money is a form of technology that can be innovated on. As a pioneer in monetary technology, we build open infrastructure, rethink monetary policy, and create revolutionary applications that set the stage for open financial platforms.

At its core, Terra is a platform for developers. Developers can build applications on top of the Terra blockchain for countless use cases in crypto, including instant payments using stablecoins, trading synthetic assets, generating savings yields from deposits, recurring payments, and NFTs.

As featured in: 

CoinDesk: Terra Becomes Second-Largest DeFi Protocol, Surpassing Binance Smart Chain Decrypt: Luna Token Sale Raises 1 Billion Bitcoin Reserve Cointelegraph: Luna Flips Ethereum becoming second-largest network for staked value Fortune: Cryptocurrency Exchanges Back $32 Million Stable Coin Project

Our systems are written in:

Language: Typescript/React, Rust, Go Database: Postgres, RockDB Blockchain: Terra (naturally) which uses CosmWasm / Cosmos SDK

About the Role: The Developer Relations Engineer will act as primary partner of the Ecosystem team for communicating with developers about technical specifications for Terra. Growing the number of developers building on Terra is crucial to the success of the ecosystem. This role is an opportunity to be an early member of the Developer Relations team.

If you are tired of simply making money and hope to go down the rabbit hole to rethink how money works, then Terra is the right place for you.

Terraform Labs Is an Equal Opportunity Employer. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristics protected by local law or ordinance.

Senior Developer Relations Engineer Responsibilities: Directly engage with the developer community through meetups, roadshows, boot camps, hackathons, lectures, training, and other education channels.Community Support - Facilitate a great experience with Mina for developers at scale with broad reach channels such as Discord, video conference, Stack Overflow and other forums.Community development - Foster a healthy community globally through user group support, a Community Champions program.Build samples and demos to help showcase Mina capabilities which the community can leverage.Create content to engage the developer audience through blog posts, documentation, videos and social mediaDevelop technical content to simplify development for Mina developer community. Conduct projects that better facilitate the community engagement and activenessCollaborate closely with the Mina Foundation Marketing & Community, Engineering and Product teams.Screen incoming grant applications for technical fit, providing recommendations to applicants as needed.Support grant applicants through screening, launch, growth stages by connecting them with relevant teams at Mina ecosystem.Synthesize and share feedback from the developer community with Engineering and Product teams to help Mina improve the product Qualifications: Leadership skills. Able to lead, manage, and report Developer Relations projects.Lead content initiatives and strategize effective ways of educating the developer community. 2-3 years’ experience in a developer relations, developer education role.Development skills - A Computer Science degree, or equivalent, 2+ years of blockchain development experience.Presenting skills - The ability to present complex technical ideas to developers and often non-technical audiences.Education skills – The ability to craft educational/training content.Data-driven decisions – eager to experiment with new ways to help our developer learn our products faster.Curiosity - Experience of working with blockchain is not essential but a demonstrated curiosity about the technology and its impact are critical.Ability to travel - The developer relations team spends 30% of the time on the road globally.Excellent written and verbal communication.

What is Polygon?

Polygon is the leading platform for Ethereum scaling and infrastructure development. Its growing suite of products offers developers easy access to all major scaling and infrastructure solutions: L2 solutions (ZK Rollups and Optimistic Rollups), sidechains, hybrid solutions, stand-alone and enterprise chains, data availability solutions, and more. Polygon’s scaling solutions have seen widespread adoption with 7000+ applications hosted, 1B+ total transactions processed, ~100M+ unique user addresses, and $5B+ in assets secured.

The Role

The VP of Customer Success will build and lead a team that will make Polygon's customers and partners successful through high-impact engagement, problem solving and value creating by leveraging resources from within Polygon and the broader web3 ecosystem. They will partner cross functionally with business development, developer relations, marketing and product teams to ensure that Polygon's customer and partners are successful and have the support they need to achieve maximum potential.

They will create process and structure to have coverage across all customers and partners and provide industry standard response, issue resolution and consistent communication internally and externally.

 The ultimate measure of success will be Polygon Studios’ customers’ engagement as measured by speed/ease of adoption, retention on Polygon technology, and overall satisfaction (NPS).

Benefits

Work from anywhere (Remote first) Flexible working hours Flexible vacation policy Competitive Salary

Polygon is committed to a erse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Learn More about Polygon

Website | Twitter |  Ecosystem Twitter | Developer Twitter | Studios Twitter | Telegram | Reddit | Discord | Instagram | Facebook | LinkedIn