Title: Customer Resolutions Unit/Brand Media

Location: Remote / Flexible

Type: Full Time, Hourly Non-Exempt

Workplace: remote

Category: Customer Response Team

Job Description:

Best Egg is the leading financial confidence platform that provides flexible solutions to real-life challenges for people with limited savings. We leverage real-time customer insights and data science to connect more people with the right products for their financial needs. Our offers include a growing suite of products such as personal loans, a credit card, and flexible rent, which are complemented by a suite of financial health tools to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.

Our culture and values inspire our employees and customers to embrace Best Egg. We are committed to championing a culture of inclusiveness and ersity of thought, and we focus on providing a safe, flexible, and collaborative work environment. Our employees are encouraged to engage in creative problem solving, and we promote opportunities for growth and enrichment across the organization.

If you are inspired by inspiring others, Best Egg is the place for you.

Best Egg promotes ersity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will grow.

Best Egg strives to provide applicants and existing Customers with a frictionless, best-in-class experience. The Lead Operations Associate is tasked with helping to provide and improve that experience via enforcing policies & procedures, demonstrating a “continuous improvement” approach and by evaluating Customer feedback and Service Delivery Failures to develop improvements.

The role requires excellent interpersonal and problem-solving skills, to ensure empathetic Customer engagement and to help deliver impactful solutions. The Lead Operations Associate will act as a Resolution and/or Escalation Team member. They will utilize our tools, their superior decision making, and best in class communication skills to quickly respond to sensitive customer issues in a manner that embraces Best Egg collaborative, results-oriented culture. This includes inbound and outbound content to ensure ongoing adherence to, and improvement of, written, spoken, and digital responses to external inquiries. This person would feel comfortable interacting will all Colleague levels, would have a broad knowledge of Operation’s Policies and Procedures, and would possess a tenacious approach to ongoing improvement.

**Monday – Friday from 8am-5pm or 9am-6pm EST.

***Although this role can be done remotely, must be in or within 50 miles from DE to be able to come in the office for Onboarding, training, or other infrequent workshops.

****Internal candidates only: must be in current role for at least 6 months in good standings and have approval from current team manager to apply.

Duties & Responsibilities

Tactical Execution for both the Resolution and/or Escalation Teams –

Customer Complaint Management:

• – Research, provide timely and accurate responses to customer Complaints (all levels and channels)
• 1&2 – Regulatory, Executive Referral, and Partner Bank Complaints
• 3&4 – Customer Direct Complaints, Escalations, and Feedback
• Ensure internal and external service level agreements are met
• Appropriately track compliance related allegations

Support Platform and Real Time Customer issues:

• Resolve escalated customer issues, via multiple channels, related to their product (such as Funding Failures, Web access issues, Direct Pay, Card Mobile app, Gift Cards, etc.)
• Support Customers and Colleagues across multiple products and across the entire Customer life cycle:
• Real Time Customer Escalations support from the call-centers – quickly resolve escalated calls and/or tickets from customers experiencing problems within any servicing platform related to new or existing Best Egg product(s)
• Customer Response for Digital channels:
• Gather, analyze, and report relevant data from customer inquiries; respond via related channel
• Leverage all internal tools, including Clarabridge, Medallia, and Zendesk to improve customer experience for Digital Customers
• Digital Channels include but are not limited to:
• Reviews – Public customer reviews submitted by 3rd party sites (Investigations may be needed)
• Social Media – Direct Messages and Public Comments sent through Facebook, Twitter, Instagram and other emerging platforms. (Identify request/issue and reply to the customer directly)
• Surveys – Partner with customer experience Insights on survey importing, analytics, trends, opportunities
• Manages SLAs: Monitoring/escalating/responding to social channels including triage methodology and prioritization of inbound messages – Escalates/includes appropriate stakeholders, as appropriate

Brand:

Regularly review Digital responses & Partner with Brand ID and CX Insights teams to increase proactive approach to customer engagement.

ADHOC:

– Other tasks as assigned or required

– Audit tickets (closed submissions for all levels)

Strategic Analysis & Planning

Complaints:

o Create process improvements by analyzing historical issues, resolutions, and suggesting sustainable Policy and/or Procedural enhancements.

Policy & Procedure:

o Proactively analyze trends and submit enhancements via Stakeholders and Change Control process

Education:

o Assist in developing training materials that meet current and future needs

Feedback:

o Utilize available data from within and beyond Operations to identify needs and/or areas of opportunity (including, but not limited to, calls, chat, email, and internal reports

Continuous Improvement:

o Utilize complaint data to improve the customer experience and reduce future complaints

o As necessary, open incident tickets, engage with Best Egg Production Support team, Customer Insight/Experience, Technology, and Compliance

Requirements

Development

· College Degree preferred

· 3+ years of Operations experience

· 2+ years of phones experience in an escalated customer-facing role

· Prior regulatory and non-regulatory complaint resolution experience preferred

· Experience identifying/tagging compliance regulations

· Ability to communicate general and complex ideas internally and externally properly and effectively

· Excellent customer experience track record

· Demonstrated ability to multi-task and prioritize workloads

· Ability to troubleshoot problems and derive meaningful solutions

· Strong analytical skills, reporting experience is a plus

· Proficiency in navigating computer applications including word and excel

· Superior attention to detail & high emphasis on quality

· Having both application/origination and existing customer experience a plus; the successful candidate with be educated across multiple lines of business needs

· Must have met or exceed standards for the preceding 6 months

· Internal Candidates must have current manager or department lead’s endorsement

Leadership & Culture

·Comfortable interacting and engaging with colleagues of all levels and across all business units and/or third party development firms

·Demonstrated leadership skills including self-direction, coaching, and mentoring, and managing peer to peer relationships

·Highly motivated, well organized, capable of developing and executing a response plan, and able to communicate effectively

· Passionate about providing a best-in-class experience for our customers

· Ability to succeed within a cross-functional team emphasizing the Customer Experience in a fast-paced environment

·Be confident and willing to challenge status quo but also willing to concede and execute other’s ideas when necessary

·Ability to work effectively independently and as a team member

·Excellent written and verbal communication skills

·Takes initiative to quickly respond to Brand and Media inquiries, alerts, communications

·Capable of handling or improving escalated Media situations via proper dissemination of Brand ID

· Personable, able to always demonstrate a positive attitude toward people

$25 – $29 an hour

Our Brand:

At Best Egg, we believe money should be accessible so people can reach their goals, live a fuller life, and feel pride in knowing they have taken control of their finances. For those who need extra money to achieve the progress they seek in life, Best Egg is the modern solution-minded finance provider that mixes decades of banking experience with smart technology and deep customer insight to create products designed for today’s borrower, so that people can establish a smoother financial path. The egg symbolizes protection and a fresh start.

Employee Benefits

Best Egg offers many additional benefits for our employees, including (but not limited to):

• Pre-tax and post-tax retirement savings plans with a competitive company matching program
• Generous paid time-off plans including vacation, personal/sick time, paid short– term and long-term disability leaves, paid parental leave, and paid company holidays
• Multiple health care plans to choose from, including dental and vision options
• Flexible Spending Plans for Health Care, Dependent Care, and Health

Reimbursement Accounts

·Company-paid benefits such as life insurance, wellness platforms, employee

assistance programs, and Health Advocate programs

· Other great discounted benefits include identity theft protection, pet insurance,fitness center reimbursements, and many more!

#LI-REMOTE

In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here

Customer Service Coordinator – Remote

Virtual, USA

DESCRIPTION

Responsible for the Customer Service functions for all assigned lines.

This position is advertised as remote; however, candidates residing near our office hub locations will be required to adhere to a hybrid work schedule. Under this arrangement, employees will work from home on Mondays and Fridays and will be expected to work in the office from Tuesday through Thursday .

RESPONSIBILITIES

• Receive order issues from external parties in a professional manner.
• Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.
• Update order in order system as necessary.
• Review dashboard for alerts on a daily (hourly) basis.
• Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
• Escalate issues to Customer Service Specialist/Supervisor as needed (i.e. bypass order validation).
• Perform resolution procedures outlined in static help file.
• Investigate rules engine failures and determine appropriate course of action.
• Escalate all unresolved rules engine issues to Customer Service Supervisor.
• Fill out rules engine request and submit to Customer Service Supervisor.
• Maintain client/customer criteria for handling orders.
• Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.
• Responsible for filing documents according to Acosta policy.
• Maintain excellent working relationships with Customers, Clients and co-workers.
• If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.
• Perform special assignments for the company and/or branch and/or department as needed.
• Meeting the physical requirements – listed below
• Other duties as assigned

QUALIFICATIONS

Education

• High School Diploma/GED
• Associate Degree
• Formal Customer Service Training Preferred.

Work Experience

• Two years of business process solutions, customer service, and/or administrative experience.
• One year of food broker experience preferred.

Knowledge, Skills and Abilities

• Strong interpersonal, organizational and administrative skills.
• Effectively communicate with others.
• Able to operate a calculator, computer, printer, fax machine, telephone, and copier.
• Proficient in MS Office (Word, Excel, and Outlook).
• Proficient in data/order entry and software.
• Possess Becton System technical skills.
• Type a minimum of 60 wpm.

Physical

• Seeing
• Listening

GitHub is hiring a remote Community Manager. This is a full-time position that can be done remotely anywhere in the United States.

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Modern Treasury is hiring a remote Customer Success Manager - Mid Market. This is a full-time position that can be done remotely anywhere in the United States.

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Deel is hiring a remote Customer Onboarding Manager, DACH. This is a full-time position that can be done remotely anywhere in EMEA.

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CoinTracker is looking to hire a Customer Success to join their team. This is a full-time position that can be done remotely anywhere in Canada, or the United States.

Whop is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

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Title: Transfer Center RN – Days

Location: Louisville United States

Job Description:

This position is responsible for providing high quality, prompt assistance with clinical triaging, and any other duties as assigned. Monitors and responds to triage needs and completes nurse to nurse. Remotely uses technology as a platform for reviewing patients clinical needs. Answers calls from referring facilities regarding possible admissions. Responds to faxed clinicals in a very timely manner (within 15 minutes) with an admission decision. This is a 100% work from home position. Collaborates with referral sources, physician’s, nurse’s, etc.

• Highly organized and deadline oriented with demonstrated attention to detail.
• Answer calls from referring facilities regarding possible admissions, referrals for scheduling assessments, or general questions about programming.
• Respond to faxed clinicals in a very timely manner (within 15 minutes) with an admission decision, or if there are any delays, to communicate that with referring facility.
• Use crisis stabilization techniques and proper procedures in making referral to appropriate facilities.
• Coordinate and correspond with our hospital Assessment staff when accepting transfers.
• Complete Nurse to Nurse Report timely.
• Enter demographics and chief complaint information into doc to doc.
• Respect confidentiality of caller/clients in every way.
• Communicate via Excel log referrals that were managed during shift.
• Work in collaboration with team to provide quality care for all patients and appropriate support for all Springstone hospitals.

Education: Valid Compact RN licensure.

Experience: Must have at least three years experience as an RN. Previous experience working with case management, hospitals, and admissions preferred. ER & ICU experience is preferred. Must have a minimum of 1-2 years of experience in a Behavioral Health facility.

License: Valid driver’s license preferred.

Additional Requirements: May be required to work flexible hours and do overtime.

1Password is hiring a remote Community Manager. This is a full-time position that can be done remotely anywhere in Canada or the United States.

1Password - The world's most-loved password manager.

Location: Remote

About Us: Bikram Yoga Rancho Cucamonga is a vibrant yoga studio that focuses on providing high-quality, authentic Bikram Yoga classes to our community. We are seeking a dedicated, detail-oriented, and organized Virtual Assistant to support our team in delivering exceptional service to our clients and running the business smoothly.

Key Responsibilities:

• Client Communication: Handle email and phone inquiries, respond to messages, and manage appointment scheduling.
• Social Media Management: Assist in creating, scheduling, and posting content on social media platforms to engage with our community and promote classes.
• Administrative Tasks: Manage calendars, class schedules, and bookings. Assist with data entry, customer records, and tracking attendance.
• Customer Support: Address customer concerns or inquiries in a timely, professional manner, and manage feedback and reviews.
• Marketing Support: Help develop and execute marketing campaigns, newsletters, and promotional material.
• Event Coordination: Assist with organizing workshops, retreats, and special events, including registration and communication with attendees.
• Billing & Payment Assistance: Help manage membership payments, process invoices, and handle basic accounting tasks as needed.

Requirements:

• Strong communication skills (both written and verbal)
• Excellent organizational and multitasking abilities
• Proficient in Microsoft Office Suite and/or Google Workspace
• Familiarity with social media platforms such as Instagram, Facebook, and TikTok
• Experience with customer service
• Ability to work independently with minimal supervision
• Basic knowledge or interest in yoga, especially Bikram, is a plus but not required

Perks:

• Flexible work schedule to fit your lifestyle
• Paid training to ensure you're fully equipped for success
• All necessary equipment (laptop, headset, etc.) will be provided
• Opportunities to learn about Bikram Yoga and the wellness industry

Salary and compensation

Benefits

💰 401(k)

🌎 Distributed team

🚑 Medical insurance

🏖 Unlimited vacation

🏖 Paid time off

💰 401k matching

Fleetio is hiring a remote Associate Customer Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

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GooseChase is hiring a remote Customer Success Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

GooseChase - The easiest way to organize and run a scavenger hunt.

Title: Customer Service Coordinator

Remote

Virtual, USA

DESCRIPTION

Responsible for the Customer Service functions for all assigned lines.

This position is advertised as remote; however, candidates residing near our office hub locations will be required to adhere to a hybrid work schedule. Under this arrangement, employees will work from home on Mondays and Fridays and will be expected to work in the office from Tuesday through Thursday .

RESPONSIBILITIES

• Receive order issues from external parties in a professional manner.
• Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.
• Update order in order system as necessary.
• Review dashboard for alerts on a daily (hourly) basis.
• Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
• Escalate issues to Customer Service Specialist/Supervisor as needed (i.e. bypass order validation).
• Perform resolution procedures outlined in static help file.
• Investigate rules engine failures and determine appropriate course of action.
• Escalate all unresolved rules engine issues to Customer Service Supervisor.
• Fill out rules engine request and submit to Customer Service Supervisor.
• Maintain client/customer criteria for handling orders.
• Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.
• Responsible for filing documents according to Acosta policy.
• Maintain excellent working relationships with Customers, Clients and co-workers.
• If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.
• Perform special assignments for the company and/or branch and/or department as needed.
• Meeting the physical requirements – listed below
• Other duties as assigned

QUALIFICATIONS

Education

• High School Diploma/GED
• Associate Degree
• Formal Customer Service Training Preferred.

Work Experience

• Two years of business process solutions, customer service, and/or administrative experience.
• One year of food broker experience preferred.

Knowledge, Skills and Abilities

• Strong interpersonal, organizational and administrative skills.
• Effectively communicate with others.
• Able to operate a calculator, computer, printer, fax machine, telephone, and copier.
• Proficient in MS Office (Word, Excel, and Outlook).
• Proficient in data/order entry and software.
• Possess Becton System technical skills.
• Type a minimum of 60 wpm.

Physical

• Seeing
• Listening

ABOUT US

Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.

Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

Acosta and its subsidiaries is an Equal Opportunity Employer

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.

Acosta and Mosaic are the driving forces in sales and marketing behind the most recognized and proven brands with leading retailers in the U.S. and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-driven, reach-based, and relationship-driven strategies to execute those strategies, as well as the tools to monitor, track, and optimize metric-based outcomes for customers and retailers.

Acosta and its subsidiaries, in good faith, believe that this posted salary range is the precise range for this position at the time of this publication. Acosta could end up paying more or less than the posted range depending on the qualifications of the candidates and the locations. This range may be changed in the future.

Acosta and its subsidiaries are equal opportunity employers.

We are committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

The above statements are intended to describe the general nature and level of work performed by the iniduals assigned to this classification. They should not be interpreted as an exhaustive list of all the responsibilities, tasks and skills required of the personnel so classified. Mosaic reserves the right to modify any or all of the job descriptions at its discretion in order to meet or exceed the needs of the company.

By submitting your application, you accept and agree to Acosta’s Privacy Statement and Terms of Use.

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Sales Support

Position Type: Full time

Business Unit: Sales

Salary Range: $24,000.00 – $30,000.00

Company: Acosta Employee Holdco LLC

Req ID: 2397

Title: Customer Service Representative (Remote)

Location: Remote – United States

Type: Full Time

Workplace: remote

Category: Live Operations

Job Description:

What you will do:

• Answer customer calls efficiently, with the goal of achieving a 100% answered rate.
• Provide exceptional support and assist customers and drivers with inquiries.
• Be agile and flexible, assisting with tasks such as chats, outbound calls and delivery dispatching when required.
• Become a Curri expert to fully support customers and guide them through any aspect of their delivery.
• Ensure clear and effective communication to address any customer concerns or issues.
• Collaborate with the team to provide feedback and improve the customer call experience.

What you need to have:

• Fun personality, positive attitude, eagerness to learn
• Excellent written and verbal communication skills
• Top-notch customer service skills
• Proficient in G-Suite (Google Docs, Google Sheets)

What’s in it for you?

• You will have the opportunity to work for a dynamic and successful start-up on a erse team where you can make a huge impact by doing meaningful work.
• There is no work/life-there is only life and want your time at Curri to be life-giving and foster the best version of you. We care about family and your own personal development and don’t expect you to be always engaged with work.
• We offer a competitive salary, and benefits including, but not limited to, health, dental, vision, 401K, and an equity compensation grant.

Title: Seasonal Bilingual Spanish Customer Service Agent – Starting at $17.65/hour – Remote

Location:

• Tampa, FL
• Las Vegas, NV
• Miami, FL
• Irving, TX
• Houston, TX
• Austin, TX
• San Antonio, TX
• Dallas, TX
• Atlanta, GA
• Bloomington, MN
• Charlotte, NC
• Denver, CO
• Portland, OR
• Tallahassee, FL

Job Description:

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Seasonal Bilingual Spanish Customer Service Agent – Starting at $17.65/hour – Remote

Job Description

As a Seasonal Bilingual Member Service Specialist, you will be a part of our 100% remote Contact Center team and responsible for answering and handling incoming calls from Prime members, pharmacies and doctors’ offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare.

This is a seasonal, hourly work from home position with the opportunity to be hired on as a full time employee (with benefits) within a 5 month time period depending on overall employee performance and business needs.

Position Requirements:

• Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”)
• Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
• Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks
• Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured
• Must be available for a 6 to 8 week training class
• Fluency in Spanish is preferred, fluency in English is required

What Prime provides:

• All equipment is provided and shipped directly to your place of residence
• Highly structured work environment
• Transferable skills within Prime or within the healthcare field
• Opportunities to grow your career within Prime, including being hired on full time
• 40-hour work week (potential overtime)
• Potential $1.50/hr bilingual skill pay increa

Job Responsibilities

• Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
• Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
• Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
• Other duties as assigned

Required Minimum Qualifications

• High School Diploma or GED is required
• 1 year of customer service experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
• Strong PC Skills with ability to navigate multiple software systems simultaneously
• Strong communication skills with focus on professional demeanor and empathy
• Ability to multitask
• Detail oriented

Preferred Qualifications

• Call center experience
• Call center experience in the Healthcare industry
• Work from home (remote) experience
• Fluency in Spanish

Minimum Physical Job Requirements

• Ability to sit 6 or more hours per day
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Ability to work a flexible schedule including evenings, weekends, holidays, overtime
• Ability to work with a set, pre-determined break and lunch schedule

Reporting Structure

• Reports to Supervisor in the Contact Center

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the “Benefits at a glance” button for more detail.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage erse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

HubSpot is hiring a remote German Customer Support Specialist (Ireland). This is a full-time position that can be done remotely anywhere in Ireland.

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Marketplace Operations Coordinator

• Remote
• Full Time
• Mid Level

Who We Are:

Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.

Our mission statement is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.

About Your Role:

The Marketplace Ops Coordinator is a data and ops centric role that will engage with key stakeholders and vendor partners to ensure the expedient process, management and delivery of goods and services to our customers. You will focus on providing key support to the Marketplace Team in all aspects of the Ops process including understanding product capabilities, troubleshooting any customer queries and delivering best practices. The ideal candidate has a background in customer service with a history of success and providing an exceptional customer experience.

Who You Are:

• A self motivated, driven inidual with a serious eye for detail
• Ability to interact and collaborate with key stakeholders within customer organizations
• Excellent interpersonal skills, with the ability to communicate efficiently with iniduals at all seniority levels
• Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
• Technical acumen
• Ability to explain complex concepts simply

Your Typical Day:

• Work closely with the Marketplace Team to provide key support in Marketplace Ops, vendor communication and management and platform support and maintenance
• Manage all Ops tasks to completion on time to the best of your ability
• Facilitate clear, concise communication with key stakeholders such as vendor partners, Customer Success teams and customers
• Update and maintain product and vendor information across multiple platforms
• Establish and maintain vendor relationships with current and new vendors across the EMEA and US regions in your Ops capacity
• Build trusted relationships with key stakeholders within customer organizations to drive successful outcomes
• Remote – Work from home position

Need to Have:

• Ability to interact and collaborate with key stakeholders within client organizations
• Excellent interpersonal skills, with the ability to communicate efficiently with iniduals at all seniority levels
• Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
• Proven track record of meeting or exceeding performance goals and project deadlines
• Proficient in Microsoft Office (Powerpoint, Excel) and/or Google Suite (Sheets, Slides)
• Ability to work independently and off own initiative

Nice to Have:

• Customer and vendor management experience is a plus
• Experience in data analysis and spreadsheets

Sendoso is an Equal Opportunity Employer: we value ersity. We do not discriminate on the basis of gender, marital/civil status, family status, sexual orientation, religious belief, age, disability, race or

Title: Customer Support Specialist – US Remote

Location: Van Buren United States

Job Description:

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Experian Customer Care organization’s purpose is to support our ever-growing population of customers by providing top-notch customer service and technical support assistance. We unlock the power of data to help create opportunities for consumers, businesses, and society during life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially. You are passionate about providing excellent customer service, can interpret consumers’ written or verbal grievances or disputes. The Customer Care Specialists will report to the Supervisor, Customer Care in Van Buren, AR.

Requirements:

• Ability to work remotely, but you must be a US resident living within 45-60 minutes of the Van Buren, AR area.
• This role pays $15/hour and at least one year of customer service experience.
• High School Diploma or GED.
• You are comfortable using a computer to perform operations.
• Can pass a criminal background check, employment verification, education verification, credit check and a drug screen.

Qualifications

• You have high-speed internet service (minimum 25 mbps download/ 5 mbps upload). You can test your home internet speed.
• Training will be remote so you will be on camera using your computer’s webcam.
• You have experience interpreting and responding to customer requests and can put yourself in the mind of the customer.

You will:

• Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness.
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
• Handle escalated customer issues.

Benefits/Perks:

• This role is eligible for a $1,500 performance bonus which is paid out after completing 90 and 180 days of employment. Details will be provided during interview process.
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

#LI-Hybrid

Additional Information

Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; Great Place to Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian’s DNA and practices, and our erse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

All your information will be kept confidential according to EEO guidelines.

GitLab is hiring a remote Customer Success Management, UKI. This is a full-time position that can be done remotely anywhere in the United Kingdom.

GitLab - A single application for the entire DevOps lifecycle.

Omada Health is hiring a remote Customer Experience Enablement Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Omada Health - Inspiring and engaging people in lifelong health, one step at a time.

Rarible is looking to hire a Customer Support Manager to join their team. This is a full-time position that can be done remotely anywhere in East Coast US or EU or on-site in Lisbon.

Customer Care Associate

Hippo Education is on a mission to create practice-changing education that empowers the people of medicine to learn, grow, and thrive. We’ve designed our resources to be as engaging and motivating as they are educational, helping clinicians stay connected to what matters most in patient care. Our on-demand platforms ensure flexibility with clinicians’ busy schedules, and we work hard to bridge the gap between theoretical knowledge and practical application.

Our fun-loving crew creates exceptional medical education across different specialties and formats, from video bootcamps to podcasts to board prep and more. We’re a team of over 70 and work remotely across the U.S. Hippo’s a fantastic place to work, and we’re genuinely proud of the impact we have on clinicians and their patients.

As a Customer Care Associate, you will act as the face of the company and work directly with our customers to ensure all of their questions are answered in a comprehensive and timely manner. At Hippo we value our customers and the customer experience more than our bottom line. To be successful in this role, you will need to be an enthusiastic, well-spoken ambassador that genuinely looks out for the interests of our customers.

The Job

Key Responsibilities:

• – Respond to incoming customer inquiries via email, live chat and phone calls
• – Work with the customer care team to identify bugs and escalate appropriately
• – Pass along customer feedback to internal teams
• – Assist with side projects as needed

Key Attributes:

• – Strong verbal and written communication skills
• – A self-starter with problem-solving ability, analytical skills, and business judgment
• – Ability to learn and apply product knowledge to interactions with customers
• – Skilled in time management and multitasking with attention to detail
• – An innate desire to help people

Details

– 2+ years of experience in a customer support role

• – Familiarity with Hubspot or other CRMs a plus
• – English: Fluent

• – Salary: $40,000 – 50,000
• – Full-time, 40 hours/week
• – Fully remote
• – Paid vacation
• – 401(k) match, health, vision and dental insurance
• – Hippo practices a healthy work-life balance and offers flexibility and reasonable hours
• – We are dedicated to supporting employees with professional growth and offer opportunities to learn new skills and training.

Postscript is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in North America.

Postscript - SMS marketing software for growing Shopify stores.

Title: Vice President Customer Success (Accounting Success)

Location: Remote

Type: Full-time

Workplace: remote

Category: Customer Success Leadership

Job Description:

FloQast seeks a dynamic Vice President of Accounting Success to lead our global team in delivering exceptional customer experiences and driving product adoption.

As the VP of Accounting Success, you will oversee teams of Accounting Success Managers (ASMs) responsible for cultivating customer satisfaction, loyalty, and growth. This is a global role requiring leadership across multiple continents and customer segments.

Accounting Success Managers (our version of Customer Success Managers) are focused on establishing well-adopted and referenceable customers one success at a time which requires both established frameworks and creative thinking. In this global role you will manage teams on three continents and across all segments within our customer base.

You will be responsible for helping ASMs prioritize their focus areas, driving key company initiatives, professional development of your team, and representing our executive team in customer meetings. To do this, you will need to be very comfortable working cross-functionally, making data-driven decisions, embracing digital customer success, and providing clear and decisive guidance to your team.

*Visa sponsorship is NOT available at this time

What You’ll Do:

• Build a High-Performance Team: Recruit, develop, and inspire a world-class customer success team aligned with FloQast’s mission and values.
• Excel in customer-facing situations: Add an executive presence to meetings. You are not afraid to get your hands dirty to grow and save customers.
• Scale Customer Success: Develop and implement scalable strategies to deliver exceptional customer experiences across erse customer segments and geographies.
• Optimize Customer Journey: Design and implement seamless customer journeys, leveraging data and feedback to identify opportunities for improvement.
• Drive Customer Advocacy: Cultivate a culture of customer advocacy and create a robust referenceable customer base one success at a time.
• Collaborate Cross-Functionally: Partner closely with sales, marketing, product, and support teams to ensure alignment and optimize the customer experience.
• Data-Driven Decision Making: Leverage customer data and metrics to measure performance, identify trends, and inform strategic decisions.
• Lead decisively: Manage the team to clear, metric-driven quarterly deliverables that showcase customer growth, trends, retention, and product/industry maturity.

What You’ll Bring

• Leadership: Proven ability to inspire and motivate teams, build a strong customer-centric culture, and drive results.
• Customer Focus: Demonstrated success in building deep customer relationships and delivering value-driven solutions.
• Industry Expertise: Strong understanding of the accounting and finance industry, with a preference for experience working with CFOs, controllers, and CAOs.
• Strategic Thinking: Ability to develop and execute a comprehensive customer success strategy aligned with business objectives.
• Operational Excellence: Experience in implementing efficient processes and leveraging technology to optimize customer operations.
• Data-Driven Approach: Proficiency in using data to measure performance, identify trends, and inform decision-making.
• Customer segmentation: You have built successful strategies based on multi-segment, multi-product, multi-region.
• Experience: 6+ years as a Director or VP of Customer Success, i growing global SaaS organizations serving both Mid-market and Enterprise customers at scale.

#LI-MP1

#BI-Remote

The base pay range for this position is $240,000- $300,000. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, Unlimited Vacation, and participation in our Employee Stock Program.

FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company’s discretion to determine what pay is provided to a candidate within the range associated with the role.

Customer Service Representative

locations

Remote – US

time type

Full time

job requisition id

JR100943

TruBridge, a leading software company in the healthcare field, is seeking applicants for our Healthcare Service Specialist team. If you are looking for an exciting career in an everchanging industry, then TruBridge is the place for you.

This position is responsible for assisting patients with questions regarding medical statements and processing payments through incoming and outgoing calls while maintaining a professional level of customer service. This is not a hard collections agency and no sales quotas to meet.

Multiple Shifts Available: 9:00AM-6:00PM, 11:00AM to 8:00PM, 1:00PM-10:00PM Central Time and 8:30AM-5:00PM Pacific Time

Full time Differential for evening shift. No Overnight or Weekends.

Essential Duties and Responsibilities:

• Makes outbound courtesy calls to patients to ensure they are receiving their statements, answer any questions about their account(s) and reach a payment resolution against their account(s)
• Receive incoming calls from patients to answer their questions and reaches payment resolution against their account(s)
• Responsible for consistently meeting production and quality assurance standards
• Process credit card payments accurately against the patient’s account(s)
• Maintain quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
• Protect customer information by keeping all information confidential
• Updates job knowledge by participating in educational opportunities
• Document and update patient accounts with
• Able to work in a fast-paced environment
• Communicate effectively and consistently within team

Minimum Requirements:

Education/Experience/Certification Requirements

• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• High School Diploma or equivalent combination of education and relevant experience needed.
• One year or more providing customer service support over the phone in remote setting.
• Experience working in a high volume call center setting (x calls per hour)
• Experience with healthcare terminology

Preferred Qualifications:

• Experience working in a chat que

Education:

• High school or equivalent (Preferred)
• Paid Differential for Spanish Speaking Bilingual Agents

Why Should You Join Our Team?

• 3 weeks paid Training
• Earn time off starting on Day 1
• 10 Company Paid Holidays
• Medical, Dental and Vision Insurance
• Company Paid Life and AD&D Insurance
• Company Paid Short-Term Disability Insurance
• Voluntary Long-Term Disability, Accident insurance, ID Theft Insurance,
• Paid Parental Leave
• Flexible Spending or Healthcare Savings Accounts
• 401K Retirement Plan with competitive employer match
• Casual Dress Code
• Advancement Opportunities to grow within the company

Billing Customer Care Specialist II

Location Remote, United States of America Job Id 334880

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Acts as the principal billing care specialist for our customer base. Analyzes and resolves billing disputes and/or collection related issues for customers. Recommends solutions and follows through to achieve resolution for the customer. Works cross functionally with our billing, collections, sales, service delivery, base management, customer success and other teams to correct invoices, and/or collect payments and improve the customer experience. This position will require both written and verbal communication skills with internal and external customers. Able to work independently & perform duties with minimal management support. Ability to train peers and assist with special projects. Interacts positively and inclusively in team meetings and/or team projects.

Demonstrates a bias for action and a sense of urgency; sets goals and makes clear commitments to deliver results and meet deadlines; manages conflicting priorities; deals effectively and promptly with problems; maintains momentum and recovers quickly from setbacks.

Work Location

This is a fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

• Resolve billing and/or collections related issues for business customers and contact customers via the phone and email to provide status.
• Update billing and/or collection tickets upon receipt within 24 hours and notes ticket every 5 business days with next steps until the issue is resolved.
• Ability to manage ticket and/or collection queue to meet expected metrics set.
• Must have the ability to analytically problem solve using a variety of ordering and systems.
• Ability to adapt to a constantly changing environment.
• Collaborate with the customer, collectors, sales/base management teams, customer success, and other internal departments to resolve billing and/or collection related issues within the customer’s established service level agreements.
• Works to determine when an adjustment is appropriate for a customer by providing documentation to support the decision. Works with manager or senior staff members on complex billing and/or collection issues, or non-routine issues.
• Provides status to billing and/or collection management on aged tickets and other reports as requested.
• Perfect the customer experience by providing excellent service on every interaction (phone calls, emails, meetings, conference calls, etc.)
• Understand and act in accordance with each customer contract, statute, or regulatory tariff. This includes understanding how to address different types of payment terms, dispute timeframes, etc.
• May manage an assigned account base on request.
• Conflict resolution with minimal management assistance. Uses judgement to pursue exceptions.
• SME in a variety of billing systems, products, ticket types, and is well versed in various processes to resolve disputes and/or collections.
• Ability to exercise independent judgement when reviewing disputes and/or collections issues.
• Provides feedback and ideas on continuous process improvement.
• Works on more complex billing and/or collection issues, testing, and special projects.
• Demonstrates the ability to lead and conduct conference calls with our internal and external customers.
• Train, coach, mentor peers as needed.

What We Look For in a Candidate

Minimum Qualifications:

• Must be knowledgeable with MS Office Suite, primarily Microsoft Excel
• Excellent analytical, communication (verbal and written) and organizational skills
• Ability to prioritize issues in a timely, efficient manner, and manage a cyclical workload
• Ability to understand and utilize multiple systems for billing and/or collections and dispute management
• Good listening skills are necessary for consultative billing, collections, and to negotiate solutions that benefit the company and the customer
• Good customer service focus and experience
• Must be proactive, detailed orientated, and work in a fast-paced environment
• Must be able to build relationships with customers and communicate effectively

Preferred Qualifications:

• Associate degree
• Field Of Study: Business, Finance or similar
• 2 – 4 years’ experience in a billing and/or collections environment

Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each inidual’s qualifications.

Location Based Pay Ranges

$44532 – $59375 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 334880

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

44532

Salary Max :

68750

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Inidual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Customer Care Specialist

Hireology

Remote

Full Time

Hireology’s technology empowers businesses to build their best teams. Over the last ten years, we’ve grown from a startup to a market-leading organization with over 165 team members, and we’ve created an award-winning culture that makes this company an amazing place to work.

We at Hireology are growing our Customer Success team! We are seeking a Customer Care Specialist to join our team. As a Customer Care Specialist, you will act as the liaison between our product and our customer base. This entry-level position will focus on ensuring order fulfillment runs seamlessly without our customers knowing the kind of craziness that can sometimes happen behind the scenes. This role is a great opportunity for a motivated inidual to kick start their career in a fast paced, high-growth environment.

As a Customer Care Specialist you will be responsible for:

• Reactively responding to inbound customer support requests
• Process fulfillment orders in a timely manner
• Effectively and empathetically communicate with customers when inquiries about order status or issues arise
• Work with vendors to ensure our fulfillment operation runs smoothly
• Constantly innovating: identify ways we can be consistently delighting our customers
• Demonstrating commitment to our customer base through the highest level of responsiveness

So what kind of person are we looking for in this role? We have a pretty unique culture here at Hireology, and the person who will be successful in this role will be:

• Results-Driven: Must have a proven record of driving results in high-growth companies and must have an inner drive to succeed. You will have a desire to want to grow professionally and progress in your career.
• Customer-Oriented: A successful Customer Care Specialist has outstanding customer relationship capabilities, interpersonal and communication skills
• Task-Driven: A successful Customer Care Specialist will enjoy working off a to-do list and will be motivated to complete tasks on time
• You Are Eager to Learn: Our product suite, the industries you sell into, recruitment & hiring best practices, and how our solution solves for customer pain points.
• Metrics-Driven: We’re passionate about data and trends. While achieving your monthly and quarterly goals, you can make a plan and stick to it. You ask for help when you need it. And you take accountability.

Okay, we’ve laid out what the job is – now are you qualified? Below are the minimum qualifications we’re looking for in a Customer Care Specialist.

• Strong written and oral communication skills. As a Customer Care Specialist, you’ll be the voice of Hireology to our customer base; we want that voice to be professional, concise and thoughtful
• A Bachelor’s degree or equivalent experience
• A strong desire to succeed alongside a passion for delighting customers
• Experience in sales, customer success or account management is preferred
• Must be extremely detail oriented and customer-centric

So what can you expect after you apply? You will:

• Have a phone conversation with someone on our Recruiting team. This is a high-level conversation about you, but also a good opportunity for you to learn more about us.
• Meet with our Customer Success team to discuss how you would make an impact in this role.
• Take a strategic critical thinking assessment that determines how we can develop you at Hireology.
• Provide us with some references. We use our automated reference check system for this, so you just give us some names, they fill out a survey, and we are all set.
• Speak with a Senior Manager on the Customer Success team. This will be an opportunity for us to get an idea of how you got to where you are, and if where you want to go lines up with where we are going.

Hireology is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability status or protected veteran status, or any other category protected under the law. All employment decisions are solely based on business needs, job requirements, and inidual qualifications. We support an inclusive workplace where Hireologists excel based on personal merit, qualifications, experience, ability, and job performance.

Customer Experience Representative

Remote Flexible

We’re leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our country’s tradesmen and women by working directly with real workers to learn what they actually need to execute their jobs.

The BRUNT team is not only devoted to improving on the old workwear standards, but we’re also creating a community that tradesmen and women can call their own. From our weekly hangouts at the BRUNT Garage, to hosting events across the country, we’re all about getting boots on the ground and building something real with the BRUNT crew.

What You’ll Do:

In this role, you represent BRUNT. You will engage with our customers using phone, chat and email channels. Your aim is to not just solve problems, but to build fanatical, lasting relationships. This means that you need to ensure our customers’ needs are understood and their expectations exceeded. This position is classified as non-exempt hourly and requires daily time and attendance tracking.

You should be:

• Passionate about people
• Empathetic
• A natural problem solver
• A great communicator
• Flexible

We are always looking to add passionate and customer obsessed representatives to the team. We welcome your application at any time, even if there isn’t a specific job opening currently available. Your application will be considered for future opportunities on the Customer Experience Team.

How You’ll Do It:

Tactical/Core Responsibilities:

• Engage with our customers across phone and email channels with the expectation of completing an average of 120 tickets per day (this is subject to increase or decrease based on demand). Social media-specific representatives will engage with our customers across all BRUNT social platforms with the expectation of at least 60 responses per hour (this is subject to increase or decrease based on demand).
• Meet or exceed department SLAs of 90% Customer Satisfaction Rating (CSAT), 24 hour response time, and efficiency thresholds of 120 tickets per day in phone and email and 60 responses per hour in Social channels.
• Improve customer support policies & procedures by offering feedback and solutions to managers to reduce customer friction and make the team more efficient.
• Become a product expert in BRUNTs entire product portfolio and be able to apply this knowledge by helping our customer to select the right product for their needs.
• Become a process and policy expert with the ability to remain flexible and always make customer-centric decisions.

Driving Continuous Improvement:

• Work with management to achieve quarterly CX strategies / OKRs
• Collaborate cross functionally drive operational improvements to everything from purchase to warranty and returns, always using the voice of our customer as a guide
• Track customer feedback trends and partner with CX Management to prepare insights for the rest of the organization that can be shared via weekly All Company Meetings and in real-time using SLACK and other asynchronous communication tools
• Track customer feedback trends and share insights with the rest of the organization

What You Need to Succeed:

• Experience in customer service role, examples: retail environment, in-person / face-to-face service, call-center or remote communication
• Proven ability to drive amazing customer experiences as reflected in consistently positive customer feedback and timely responses that meet department SLAs
• Experience navigating and resolving customer issues with composure and professionalism
• Strong written and verbal communication skills
• Technical proficiency managing multiple platforms–Shopify, Loop, Aircall and Gorgias–while working with customers
• Excellent organizational skills with the ability to multitask and prioritize
• Highly collaborative
• Positive attitude and ability to take ownership of tasks
• High degree of flexibility with the ability to work evenings, and weekends, in addition to hours as needed to support contacts during peak periods
• Able to commute to the North Reading, MA office 3x a week

WHY BRUNT?

At BRUNT, people come first. That’s why we support the whole employee.

This is how we do it:

Financial Wellness

• Competitive compensation
• Equity
• 401k and retirement plan assistance

Health & Wellbeing

• Dental and Vision 100% covered by BRUNT
• Comprehensive medical benefits
• Paid parental leave

Professional Development

• Clear and transparent performance management process
• Understanding how you can level up at BRUNT

Culture and Community

• All-Hands meetings twice a year for the entire team to connect
• Flexible and collaborative work environment
• Thursdays social events with co-workers and community members

Customer Support · Arlington, VA · Fully Remote

Customer Support Specialist (Bilingual)

We’re seeking a talented Bilingual Customer Support Specialist to join our team and help our clients succeed and become passionate about our platform. The Customer Support Specialist role is ideal for someone with customer support experience, great communication skills, and hospitality or accounting firm experience. firsthand knowledge of the restaurant industry, and a solid understanding of complex point of sale systems. Additionally, the ideal candidate is detail-oriented, adaptably problem-solves, multi-tasks efficiently, enjoys client interaction, and is genuinely eager to learn. (We welcome applicants from both the U.S. and Canada to apply for this position.)

Our founders share a deep history in both owning and operating restaurants and in building successful tech companies. We are venture-backed and serve 7,000+ restaurants across the US and Canada.

We enable restaurants to make magic while knowing we are doing the same for them.

We have the utmost respect for our clients and because of this, we are unable to hire their current employees.

What type of responsibilities will I have?

• • Provide excellent phone, Google Meet and email support
  • Troubleshoot client issues and help restaurants solve problems
  • Customer follow-up with status updates regarding their questions or requests with longer resolution times
  • Develop a strong understanding of our software platform and customer tools
  • Effectively communicate and work collaboratively with other teams inside the company

What qualifications or skills are required?

• • Ability to speak and write fluently in English and Spanish
  • Passion for great customer service
  • Management experience in the hospitality industry or account management experience at an accounting firm working with small businesses
  • Solid Excel skills including experience using Excel to review financial reports
  • Strong attention to detail
  • Curiosity to explore new products and technologies including a desire to explore creative solutions to customer challenges
  • Professional verbal and written communication skills
  • Flexibility to juggle multiple tasks at once.
  • Comfortable in a fast-moving environment, where change is the norm, potentially including your role changing and growing as the company does

What’s it like to work for MarginEdge?

Imagine the fun of a great restaurant – surrounded by a team of people (including some that you help to manage!) who care about hospitality, care about quality, and care about each other – then subtract the long nights, weekends, drunk customers at the bar…et voila, MarginEdge!

We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between teams. We believe that the best people do their best work when they feel empowered – so whether you are remote or in our office (likely eating a catered lunch from our clients in our baller, brand new penthouse HQ in Ballston) you get to work with your manager to call your shot on what works best for you. Did we mention it has a full commercial kitchen and is walking distance (covered walking, that is) from the metro?

Benefits (Shut the Front Door, They are Amazing)

• Unlimited Paid Time Off (and we mean it, we encourage your healthy work life balance!)
• Medical, Dental, Vision, and Short/Long-Term Disability Insurance (preventative care for the win)
• Health Savings Account with employer match (dependent upon your medical plan selection)
• Commuter benefits with employer contribution (excluding limos and helos – for now)
• Generous Life Insurance Plan
• Short- and Long-term Disability
• Company-Paid Holidays
• 401(k) and matching
• Stock Options to buy into everything we are doing to support this industry
• 12-week fully Paid Parental Leave
• Lunch catered twice a week at our HQ in Arlington (we exclusively cater from our clients, too!
• A wellness program that sponsors healthy activities such as step challenges and provides discounts to gyms and fitness classes.

Customer Experience Enablement Specialist

Remote, USA

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.

Job overview:

The Customer Experience Enablement Coordinator will be part of the Client Operations team within the Customer Success organization. By utilizing organizational skills and problem solving tactics, the Customer Success Enablement Coordinator will serve as the point person for several team critical processes like our internal updates newsletter, knowledge/resource bank and reference request system. They will work closely with the Client Operations team, Customer Success leadership, and key cross functional stakeholders to continue to rapidly scale our CS operations and ensure our team has the tools and resources needed to effectively add value to our clients.

About you:

• 2+ years of enablement or operations experience
• Proven ability to work cross-functionally to understand business requirements
• Familiar with Google Suite
• Strong project management skills, task organization and attention to detail
• Clear communicator with excellent written, verbal, and listening skills
• Bachelor’s degree or equivalent industry experience
• Previous experience in a startup is a plus!

Your impact:

• Manage the process and fulfillment of customer reference requests for all segments
• Collects and synthesizes updates and requests to the Customer Experience Organization through weekly newsletter
• Maintain Customer Experience knowledge base system including adding resources as requested by the team and performing quarterly cross functional audits for information accuracy
• Facilitate large CX internal meetings upwards of 40 attendees for scheduling, keeping time, owning notes and recaps, planning trainings and ensuring a smooth and effective conversation
• Coordinate staffing, fulfillment, logistics, training and preparation for client health fairs
• Ensure that mid market perspective is scoped in to enablement projects and initiatives
• Assist with cross functional process improvements through feedback form requests

Bonus Points for:

• Start-up experience
• Healthcare experience

Benefits:

• Competitive salary with generous annual cash bonus
• Stock options
• Remote first work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Work from Home stipend
• Monthly mental wellness days
• Two giftable Omada enrollments per calendar year
• …and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Start with Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada’s progress above team or inidual. We have fun as we get stuff done, and we celebrate together.
• Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.

About Omada Health: Omada Health delivers integrated, virtual care across chronic conditions, a top clinical need for employers and health plans. By combining clinical best practices with the science of behavior change, Omada Health improves member health and reduces the cost of care. Working with over 1,700+ customers — including health plans, health systems, and employers ranging in size from small businesses to Fortune 500s across a wide variety of industries — Omada delivers personalized interventions for diabetes, diabetes prevention, hypertension, and musculoskeletal issues. All programs include integrated behavioral health support. Omada Health’s virtual care programs are clinically supported and evidence-based, with results published in multiple peer-reviewed journals. To learn more, visit www.omadahealth.com.

We carefully hire the best talent we can find, which means actively seeking ersity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Below is a summary of salary ranges for this role in the following geographies:

California, New York State and Washington State Base Compensation Ranges: $96,800 – $121,000*, Colorado Base Compensation Ranges: $87,120 – $108,900*. Other states may vary.

This role is also eligible for participation in annual cash bonus and equity grants.

*The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate’s skills and experience, and other business considerations.

Licensed Customer Service Representative

Remote, Remote, United States

ID: 2024-66067

Job Description

Job Category: Customer Service

Subcategory: Service – CSR/Call Center

Typical Starting Salary: $45,600-$61,800

Minimum Salary: $40,500.00

Maximum Salary: $74,200.00

Schedule: Full-Time

Flexible Time Off Annual Accrual – days: 15

Application Deadline: 9/16/2024

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a ision of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license.

Training start time will be 9AM – 11AM.

Location will be remote/virtual.

Within our Customer Response Center (CRC), the Remote Licensed Customer Service Representative (CSR) provides timely, accurate and responsive information and service to policyholders and agents for Personal Lines products and programs. Independently solve problems relating to policies within scope and escalate others as appropriate by identifying, analyzing, and owning customer policy needs to ensure high customer satisfaction, growth, and retention of business.

Paid training is Monday – Friday, 9:00am – 5:30pm EST (full time). Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role.

After onboarding and training is complete, go-forward shifts will have a start time between the hours of 8am and 10:30am EST/8-hour shifts.

All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work.

Responsibilities:

• Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.
• Builds rapport with each customer.
• Listens to customers’ requests and inquiries.
• Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
• Uses de-escalation tactics and when necessary, escalates to appropriate team.
• Processes policyholder transactions accurately and within Customer Response Center established time standards.
• Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
• Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
• Understands aspects of billing systems as it pertains to policy coverage.
• Identifies and communicates transactions and impact to policy premium.
• Evaluates and makes decisions regarding exceptions to payment plan and fees.
• Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
• Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service.
• Develops and maintains product, procedural and technical systems knowledge.
• Completes licensing and continuing education requirements.
• Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and has required internet connectivity.
• Performs additional duties as assigned.

Qualifications

• • Associates degree and 1+ year Insurance experience preferred.
  • 3-5 years related Customer Service experience is required.
  • Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
  • Excellent communication and interpersonal skills are required.
  • Personal Lines producer insurance licenses required upon hiring and training.

About Us

**This position may have in-office requirements depending on candidate location.**

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates as well as one of America’s Best Employers for Diversity. To learn more about our commitment to ersity and inclusion please visit: https://jobs.libertymutualgroup.com/ersity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• San Francisco
• Los Angeles
• Philadelphia

Customer Service Lead Representative

Location: Nashville United States

Job Description:

Immediate need for a talented Customer Service Lead Representative. This is a 03+months contract opportunity with long-term potential and is located in U.S (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-38842

Key Responsibilities:

• Grievance Coordinator is responsible for corresponding with members, providers and regulators regarding decisions and actions.
• Works collaboratively with the Claims, Customer Service, Appeals, and Medical Management Departments.
• Communicate, collaborate and cooperates with internal and external business partners.
• Adheres to all Compliance/Program Integrity requirements and complies with HIPAA Regulations.
• Promotes inidual professional growth and development by meeting requirements for mandatory/continuing education and skills competency.
• Supports department-based goals which contribute to the success of the organization

Key Requirements and Technology Experience:

• Key Skills:CSR ,Appeals & Grievance , Healthcare Insurance Industry.
• Minimium requirement: 1 year of G&A and/or 1+ year or more of Customer Service at a health insurance company
• Bilingual in Spanish is preferred but not required
• Strong written and verbal communication skills, PC proficiency to include Microsoft office products.
• One year of health insurance/managed care experience performing Appeals and Grievances functions.
• Will consider managed care associates with three years of experience in customer service, call center or claims processing skills and knowledge of healthcare delivery.
• Demonstrated ability to manage large caseloads and effectively work in a fast-paced environment.
• Demonstrated written communication skills, time management, priority setting, problem solving and organizational skills.
• Demonstrated ability to converse with and collaborate with physicians and physician personnel.
• Ability to identify and define problems, collect data/information, establish facts, and draw valid conclusions and provide resolution.
• Ability to track and manage case load effectively in Grievance tracking system.
• Must be able to work independently and under pressure related to tight time-frames.
• One year of health insurance/managed care experience knowledge of healthcare terminology preferable.
• Intermediate PC Skills.
• Previous experience working in a remote setting is preferred.
• A high school diploma and two years in a Medicare, Medicaid managed care environment investigating and resolving Grievances

Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Customer Operations Specialist

locations

Charleston, SC

United States-Remote

time type

Full time

job requisition id

JR0029790

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every inidual and every community deserves access to financial opportunities. We are determined to support both iniduals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Profile Summary:

Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development.

Profile Description:

• Regularly demonstrates the ability to share best practices to facilitate growth across the team.
• Has a fundamental knowledge of configuration, payroll and edi. The associate can complete daily research and resolution in these areas independently.
• Demonstrates the ability to complete research and resolution across multiple departments, within team standards, with little management level escalations needed.
• Demonstrates extensive knowledge of business Standards.
• Demonstrates communication knowledge and possesses appropriate soft skills for ongoing relationship.
• Additional responsibilities, as required.

Knowledge & Experience:

• B.S. or B.A. required.
• 3-5 years’ experience in data analysis, account management, or technical customer support-related roles.
• Industry knowledge and experience is a plus: Insurance, Benefits Administration, SaaS, Healthcare.
• Strong proficiency in Salesforce, Microsoft Excel, HTML, basic SQL, or report creation experience desired.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$55,000-$70,000

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified iniduals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified iniduals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Die hey contact heroes stehen für echte Innovationen im Kundenservice! Wir haben uns auf die Bereitstellung erstklassiger Kundenservice-Lösungen spezialisiert hat. Mit über 500 Agent/innen sind wir in mittlerweiel 17 Ländern rund um die Uhr und rund um den Globus im Einsatz.

Wir sind stolz darauf, eine Plattform zu schaffen, das von Teamarbeit, Kreativität und kontinuierlicher Weiterentwicklung geprägt ist. Werde Teil unserer Community und helfen Sie uns dabei, die Zukunft des Kundenservice zu gestalten!"

Wir sind stets auf der Suche nach talentierten und kreativen Köpfen, die Lust haben, an spannenden Projekten mitzuwirken. Bei uns erwartet dich ein dynamisches Arbeitsumfeld, spannende Projekte, eine Zusammenarbeit auf Augenhöhe und die Möglichkeit, deine Fähigkeiten weiterzuentwickeln.

Und der Erfolg gibt uns recht, wir wachsen weiter und suchen rund 100 weitere EU-Freelancer (m/w/d) für neue Inbound-Projekte unserer Auftraggeber.

Aufgaben

Deine Mission:

• Annahme und möglichst fallabschließende Bearbeitung eingehender Anrufe,
• Professionelle und serviceorientierte Kommunikation mit den Kunden,
• Erfassung und Dokumentation der Kundenanliegen im CRM-System,
• Sicherstellung einer hohen Servicequalität und Kundenzufriedenheit.

Qualifikation

Dein Profil:

• Du erfüllst die Vorraussetzung als Freelancer zu arbeiten,
• Du verfügst über mindestens 6 Monate Erfahrung im Kundenservice,
• Dein Arbeits-/Wohnort liegt innerhalb der EU,
• Du hast sehr gute Deutschkenntnisse (C1/C2 nachweisbar),
• Eigenständige Arbeitsweise und hohe Zuverlässigkeit,
• Du hast einen Arbeitsplatz der für Dritte nicht einsehbar ist,
• Du verfügst über einen Schreibtisch, einen Bürostuhl, und die erforderliche Hardware (PC, zwei Monitore, Maus/Tastatur, Webcam, Headset),
• Du hast eine stabile Internetverbindung mit mindestens 50 Mbit/s (per Kabel).

Benefits

Unser Angebot:

• Einen fairen Vertrag und eine angemessene Vergütung deiner Freelancer-Leistung,
• Die Perspektive einer langfristigen Partnerschaft,
• Eine Zusammenarbeit auf (echter) Augenhöhe,
• Eine umfangreiche und persönliche Einarbeitung.

Klingt gut? Dann freuen wir uns auf deine Nachricht!

Call Center- USA REMOTE

Req ID:24972

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. Youll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As aCall Center- USA REMOTEat Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a communitys most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcares biggest challenges. Here are the details on this position.

Your role in our mission

This is an important position in Gainwells commitment to helping clients deliver better health and human services outcomes.

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the clients SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

What we’re looking for

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software and Microsoft Office applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What you should expect in this role

• This is a remote position for candidates living in theUnited States.
• Video cameras must be used during all interviews and during the initial week of orientation.
• Full-time (40 hours a week)
• Remote (work from home)

LI-REMOTE

The pay range for this position is$27,200.00-$38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. Youll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. Youll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at ourcompany websiteand visit ourCareers sitefor all available job role openings.

Gainwell Technologies is committed to a erse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics. We celebrate ersity and are dedicated to creating an inclusive environment for all employees.

Deel is hiring a remote Customer Support Specialist, Mandarin (APAC). This is a full-time position that can be done remotely anywhere in APAC.

Deel - Payroll and Compliance for International Teams.

Title: Travel Sales and Support Agent – Remote US

Location: Fort Lauderdale United States

Job Description:

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Princess has introducedMedallion ClassVacations. This award-winning innovation offers the fastest way to an effortless, personalized vacation.

We’re looking for amazing Travel Sales and Support Agents to fill this role. You’ll be responsible for selling Princess North American products to Travel Advisors (and direct guests, when applicable) and providing service support for incoming calls from Travel Advisors (and direct guests, when applicable) as well as internal colleagues from various departments. The agent will drive sales and meet monthly inidual Key Performance indicators (KPIs) for the Consumer Sales Department and consistently deliver on the commitment to drive customer satisfaction through excellent customer service. The person will work closely with Sales Coaches alongside a team of sales agents to support the overall department goals. This is an agile position expected to meet and reach to the changing needs of customers and the business. The Reservation Sales and Support Agent serves as a subject matter expert on products, policies and programs.

Here’s a summary of what Princess is looking for in its Travel Sales and Support Agent. Is this you?

Responsibilities

• Take inbound calls from Travel Agents (and direct guests, when applicable) interested in booking cruise vacation while using professional sales techniques on every call to make a reservation and enhance guest’s experience.
• Navigates a fast-paced, high call volume Contact Center team environment while communicating with guests, Travel Advisors and internal employees with regards to cruise vacation reservations.
• Evaluates callers’ needs and responds to questions and requests, while maintaining attention to detail and accuracy to provide excellent customer service to the caller.
• Ability to use multiple systems and resources simultaneously to assist with creating and servicing bookings and answering questions.
• Ability to consistently deliver on commitments to external and internal customers to drive customer satisfaction while meeting or exceeding all department performance metrics and goals. Achieve monthly Key Performance Indicators for Direct Sales department.
• Check and respond to Team chats and e-mails, and relaying messages accurately and promptly as well as attending and actively participating in daily team meetings or relevant sales trainings to ensure appropriate sales techniques are being used and accurate information is being communicated to direct and TA customers.
• Maintain high ethical standards and professionalism while multitasking and prioritizing as necessary to meet travel advisor and guests’ needs.
• Provide back-up assistance to fellow team members in their absence.
• Adhere to all required company initiatives, department-specific policies (including work schedule) and procedures during daily operations, such as information retention and mandatory training.
• Ensure compliance with all legal and legislative regulations that pertain to the job, including company and department-specific policies.
• Assist on special projects and other job-related functions as assigned by Coach or Manager.
• Ability to speak with Travel Advisors in a professional business to business perspective as they are more knowledgeable than direct guests.
• Additional duties as assigned by supervisor or manager.

Requirements

• Bachelor’s degree (B.A.) from four-year college or university or equivalent combination of education and experience preferred.
• One (1) year experience in positions in the area of sales and customer service
• Experience working in a high-volume call center is preferred
• Experience in the travel and hospitality industry preferred.
• Must have excellent interpersonal and communication skills (verbal and written) to interact with customers, employees, and management.
• Must be able to work independently and be self-motivated since you will be working from home.
• Proficiency in the use of computer business applications with working knowledge of computerized reservations systems with the ability to trouble shoot issues independently from home.
• Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines.
• Self-motivated, coachable and a logical thinker.
• Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Please note that this position can be 100% fully remote, US Only(please note that Princess Cruise Lines is not setup to hire anyone in the following states: AR, CT, DE, HI, IA, KY, LA, ME, MT, MS, ND, NE, NH, OK, SD, VT, WV, WY)

BONUS OPPORTUNITY: $250.00 bonus for the first two months upon successful completion of training. Once agents complete training and are taking calls they will receive a guaranteed $550.00 bonus or actual bonus based on their sales – whichever is higher (First month only) – less applicable US federal and state taxes.

What You Can Expect:

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Base Hourly Range: $17.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates’ qualifications and experience uniquely.

Hourly pay is $17.00 per hour plus sale-driven bonuses! All positions are full time and work schedules will include at least 1 weekend workday per week. Work shifts will be between the hours of 6AM to 7PM PST. Work schedules are subject to change based on department needs.

Our next class date is scheduled for November 4, 2024. Paid training will be conducted remotely and will last approx. 3 weeks. Training hours will be Monday – Fridayfrom 8:30am – 5:15pm PST. We ask that you commit to the first 90 days of employment without any time off needs.

If you are selected as a Travel Sales and Support Agent, Princess Cruise Lines will provide you with work equipment. In order for your residential internet to support our business model, your residential internet must meet the following requirements:

• Must have high-speed cable or fiber optic internet (satellite, dial-up or mobile internet will not work)
• Must meet the required minimum download and upload speeds of 50 MPS down and 6 MPS up
• Must not have a data cap
• Must have computer hard-wired to the modem.

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Toku is looking to hire a Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Title: Scheduling Coordinator (2 pm-11 pm EST Mon-Fri, 6-Month Contract) (Remote)

Location: New York NY US

Category: Customer Service

Job Description:

About Reverence:

Reverence is a technology company solving one of the hardest problems in healthcare – how to get the right people, in the right place, at the right time – in support of top-quality home-based care.

We provide technology and services that enable healthcare provider groups to significantly improve staffing operations.

Our mission-driven team brings significant front-line experience driving excellence in home-based care and improving workforce operations – one of the gnarliest (and most interesting!) business challenges facing healthcare organizations.

About the Role:

The scheduling coordinator will work with home care agencies to support the most important aspects of the scheduling process. We are looking for one person to fill a 6-month contract role (approximately 45 hours per week) with the following hours: 2 pm-11 pm Eastern time (Mon-Fri). This is a fully remote 6-month contract role.

This role will involve a mix of the proactive and reactive. The proactive aspects of this role will include working with care coordinators to place home care aides into long-term placements with patients. This will require taking into account both quantitative (e.g., skills and availability) and qualitative factors (e.g., personality) to make a good match.

The more reactive aspects of this role will include answering phones and escalating as needed, filling caregiver shifts on short notice, and, in general, ensuring that patients receive the assistance they need. In practical terms, the associate will coordinate with caregivers and customers to handle situations such as filling shifts with short notice (due to a call out), no shows, or lateness.

The role requires working across multiple technology systems to ensure accurate record keeping, as well as working directly with caregivers and clients, so comfort with technology, a positive attitude, a friendly demeanor and willingness to problem-solve will be important in this role.

What you’ll do:

• Interact directly with clients, caregivers and patients to handle client related matters including: working with care coordinators to place home care aides into long-term placements with patients; staffing scenarios and attendance issues (no shows, lateness); schedule changes to ensure patient/caregiver coverage; customer service complaints
• Use technology to assign clients to the appropriate clinicians
• Use a ZenDesk ticketing system to track ongoing cases and communication
• Communicate with caregivers and patients regarding any updates or changes to their schedule
• Utilize technology across multiple software systems (Google workspace and proprietary systems) to ensure the best service for all
• Handle Patient Health Information (PHI)

We are looking for:

• Effective communication skills with clients, patients, caregivers and families
• Some customer service experience – Be friendly, positive, persuasive, and solutions-oriented
• Proactive problem solver and able to handle difficult situations or customers as they arise
• Highly organized with attention to detail (i.e., able to follow clearly defined procedures)
• 2-3 years customer service, health care, hospitality, or retail experience preferred
• Strong ability to navigate multiple technology systems simultaneously
• Previous experience as a home care scheduler (or other industry front-line scheduling) is a plus
• Fluency in Spanish is a plus
• Experience in home care, health care or senior-related industry is a plus

Smartling is hiring a remote Technical Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Smartling - Translation management platform to localize your content across devices and platforms.

Mercury is hiring a remote Customer Support Lead. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Mercury - Banking built for startups.

Coinbase is looking to hire a Coinbase Concierge, Agent III to join their team. This is a full-time position that can be done remotely anywhere in Singapore.

Cryptio is looking to hire a Customer Support Executive to join their team. This is a full-time position that can be done remotely anywhere in the United Kingdom.

Title: Fullstack Go/Ruby Engineer

Location: Remote US

Job Description:

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports inidual excellence and takes pride in its erse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm – join our global team and see why it’s so special to be a part of Mitratech!

Job Overview:

Mitratech is seeking a 100% remote, Mid-level Fullstack Software Engineer to contribute to the next phase of growth with our company’s brands and product portfolio. The ideal candidate for this critical position will contribute high-quality software and engineering expertise as a technical leader with our talented engineering group. Your contributions will focus on building out our background screening platform (AssureHire) and integrating AssureHire with internal and external partners.

This position reports to the Director of Screening and collaborates with the product and engineering peers across numerous departments.

The team you will join focuses on delivering high-quality, well-tested, secure, scalable, software that delivers exceptional experiences for our platform. This is a great opportunity to join a growing company, be part of an excellent team, architect solutions to complex problems, and deliver valuable features critical to our success as we look to build out a robust analytics platform

Requirements & Skills:

• Have 2+ years of software engineering experience with SaaS applications
• Experience with server rendered web applications (vanilla Javascript, HTML, CSS, SQL)
• Preferred to have experience with Go, Ruby, and JavaScript in your most recent professional experience.
• Knowledge of Git source control, versioning/branching, rebasing, etc.
• Use of AWS systems (RDS, EC2, RDS, Security Groups, CloudWatch, Ops tools, etc.)
• Experience writing software in support of a successful web application is a plus
• Comfortable being a part of a globally distributed product development team and with team members having erse skill levels and experience
• Good communicator and capable of appropriately engaging in constructive conflict

Education:

• Possess a Bachelor’s degree or equivalent experience. Emphasis in engineering, data science, computer science or information systems is preferred.

This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $110,000 – $120,000 Annually USD Total compensation includes US employee benefits, and annual bonus eligibility.

Benefits we offer:

· Health, Dental & Vision Insurance

· 401k + Employer Match

· PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off

· STD, LTD & Group Life Insurance

· Paid Parental Leave

· Pet Insurance

· FSA & HSA Options

· Employee Assistance Program Perks we offer:

· Remote Work

· Career Advancement & Professional Development Opportunities

· Employee Recognition

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to ersity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records.

We are an equal-opportunity employer that values ersity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. Please note: You cannot use Mobile home internet (T-Mobile/Verizon, etc) or Satellite internet service. 

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location: US Locations Only

Udacity is hiring a remote Customer Success Manager/Sr. Customer Success Manager. This is a full-time position that can be done remotely anywhere in Germany.

Udacity - Advance your career with online courses.

Title: Customer Support Analyst

Location:

Idaho, United States

Nevada, United States

Oregon, United States

Illinois, United States

Oklahoma, United States

View Fewer Locations

locations

Georgia, United States

Texas, United States

Tennessee, United States

Massachusetts, United States

North Carolina, United States

Maine, United States

Job Description:

Agency Software is looking for a motivated and dependable inidual to join our top-tier support team. As a Customer Support Representative, you will provide application support to our customers, sales staff, and team members, ensuring a positive experience for all. This full-time position offers excellent benefits, job stability, and opportunities for growth within our company.

This can be an in-office role or a remote role in the US. We will entertain a fully remote candidate with willingness to travel onsite on occasion with higher consideration given to local candidates.

Key Responsibilities:

• Handle support calls, assisting customers with computer or software issues.
• Report and document program issues and potential solutions to developers.
• Manage timely responses to problems to ensure customer satisfaction and minimize downtime.
• Share call experiences with developers and team members to enhance overall department knowledge and customer experience.
• Support client retention efforts and participate in client implementations and trainings
• Exercise sound professional judgment in analyzing software issues.

What We’re Looking For:

• Friendly, professional, and dependable iniduals eager to learn and provide excellent customer service.
• Adaptability with software, particularly Microsoft products.
• Technical ability to support various call types (program functionality, simple networking, printing/scanning, and general troubleshooting).
• Familiarity with accounting concepts and general bookkeeping practices to provide support for and training on the accounting portion of our software suite.
• Knowledge of the insurance industry is a bonus, as our customers are insurance agencies.

Benefits:

• 3 weeks’ vacation and 5 personal days.
• Comprehensive medical, dental, and vision coverage from day one.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards program.

About Us: Agency Software, Inc. (ASI), founded in 1988 in Hayden Lake, Idaho, focuses on developing software systems for agencies aiming to maximize efficiency while reducing errors and omissions exposure. We have an industry reputation for excellent support.

As a business unit of Harris Computer, Agency Software continues to nurture our small business culture while we enjoy the great things that Harris brings: a set of rock-solid values, ample learning and growth opportunities, and the framework to becoming an enduring organization.

Title: Customer Service Representative

Location: United States

Job Description:

Make a difference.

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

In this role you will:

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
• This one of a kind team is part of our Graybar.com web support- providing extended hours of service for any emergencies

What you bring to the table:

• Strong communication skills
• A passion for customer service
• Ability to handle a variety of customer situations with enthusiasm and tact
• 2+ years experience preferred
• High School education
• 2 year or 4 year degree preferred

Work shift and hours:

• Full-time, hourly, non-exempt
• Sunday – Thursday, 40 hours/week, flexible schedule
• This position is remote.
• Paid time-off, including 3+ weeks of vacation, sick time, and volunteer time.

Compensation Details:

• The expected pay rate for this position is starting at $21.00 per hour depending on experience.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with erse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as iniduals and as part of the team.

That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Apply now and find out what’s next for you.

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! As a full-time employee of Graybar, you will accrue THREE weeks of vacation during your first 12 months, and will have access to a wide variety of our benefits. Benefits include: Medical Insurance and Prescription Drug, Dental Insurance, Vision Plan, Life Insurance, Flexible Spending Accounts, Disability Benefits, Profit Sharing Plan, 401(k) Savings Plan, Paid Vacation, Sick Days and Holidays, Employee Recognition Program

Equal Opportunity Employer/Vet/Disabled

Not the right fit? Let us know you’re interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Title: Customer Order Specialist Supervisor – Durable Medical Equipment

Location: Remote Remote US

Job Description:

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients, and their care teams harmoniously monitor, manage, and protect life.

The Durable Medical Equipment (DME) Customer Order Specialist Supervisor is responsible for supervising the day-to-day operations for the Order Processing Team by supporting the order processing needs of customers, patients, and field sales personnel via fax, phone, email, and chatter. A primary focus in supervising the Customer Order Specialists (COSs), is ensuring customer service is at the forefront of everything they do, whilst ensuring strict standards and the timeframes as promised to the customer are achieved. You will be the escalated point of contact for any issues, so you must be happy with being a keen problem solver and trainer. As a team supervisor, you will be responsible for driving a culture of inclusion and engagement through regular team meetings and 1:1s and team building activities.

This role regularly communicates with field sales personnel, patients, health care providers, health Insurance (payor) representatives and referral sources as it relates to competently and efficiently requesting and obtaining payor prior authorizations on behalf of patients in a friendly, caring, and professional manner. Frequently, this position discusses insurance benefits, out-of-pocket costs, deductibles, and payment methods with patients. This role helps train Customer Order Specialists in these duties.

ESSENTIAL DUTIES:

• Supervise regional COS team(s) as assigned by Manager, including scheduling work shifts to effectively cover the needs of Kestra customers
• Participate in hiring, training, and coaching
• Conduct performance evaluations of COSs
• Perform COS duties as needed
• Ensure accurate intake and processing of orders
• Serve as escalation contact for regional order-related issues
• Facilitate the entirety of the order process to ensure efficiency and effectiveness
• Help troubleshoot order processing concerns
• Make sure the teams KPI’s are achieved
• Listen to COS calls to patients and payers
• Attend and participate in Order Processing Leadership meetings as needed

• Coordinate with sales representatives, physician’s office, and applicable internal/external personnel regarding medical records and information needed to obtain pre-authorization and benefits upon intake of new patient referrals. Confirm medical records meet medical necessity based on applicable insurance guidelines. Promptly follow-up on patient referrals, physician prescriptions and/or physician work orders

• Verify eligibility and benefits of patient health insurance specific to Durable Medical Equipment (DME) by contacting insurance companies by phone, accessing insurance website portals, and utilizing Kestra’s medical billing software. Responsible for verification of active coverage, deductibles, accumulations, coinsurance, and pre-authorization requirements
• Initiate, track, and complete pre-authorizations requests, including notifying applicable parties of the determination. Assist with appeals for Prior Authorization denials
• Upon authorization, place orders for Durable Medical Equipment, notify, and dispatch patient product fitters
• Perform data entry into medical billing software and other software (Salesforce) including patient demographics, prescribing physician’s information, insurance payor information, HCPCS procedure codes, ICD-10 diagnosis codes, etc.
• Collaborate with the Billing Team as necessary and as directed by the Order Processing Manager to help facilitate the submission of claims to payers
• Regularly communicate with patients to discuss their insurance benefits, out-of-pocket costs, and product payment arrangements
• Escalate issues within insurance carriers when not able to obtain reasonable information
• Answer incoming phone calls to office and route messages accordingly
• Routinely export/import data from one software to another software
• Create forms through auto-populating data into custom fields
• Accurately complete forms/applications and send out to applicable destination
• Be aware of and adapt to changes in medical regulations and processes
• Participate in on-call and off hours coverage. Hours on-call and worked may include evenings, weekends, and holidays.
• Adhere to Pledge of Confidentiality
  • Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they’re directly involved with the patient’s case.

Requirements

COMPETENCIES:

• Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.
• Integrity: Commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and productor service.
• Action/Results: High energy, decisive planning, timely execution.
• Innovation: Generation of new ideas from original thinking.
• Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
• Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.
• Accuracy: Perform detailed notetaking on pertinent information e.g., reference #s, dates, spelling of names, ID#s, phone #s, email addresses
• Empathy: Exercise exceptional patience when communicating with patients and customers

QUALIFICATIONS

• Education/Experience Required:
• High School Diploma or GED
• Two (2) or more years managing or supervising an order processing team
• Three (3) or more years processing DME orders/prescriptions
• Three (3) or more years of experience with Insurance verifications, which include gathering prior authorization required documents and submitting/following-up prior authorizations requests to payors
• Three (3) or more years of direct experience using payor portals and having to call payers to conduct insurance verification
• Consistently detail-oriented and thorough
• Advanced written and verbal communication skills, to include excellent grammar
• Advanced reading and comprehension abilities
• Advanced analytical skills and detail-oriented
• Advanced multi-tasking skills
• Advanced organizational and prioritization skills, with strong ability to meet strict deadlines
• Proficient typing skills
• Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel
• Familiarity with PDF editing

Preferred:

• Experience with HCPCS procedure codes and ICD-10 codes
• Experience processing Orders for Wearable Cardioverter Defibrillators or other Cardiac DME devices

WORK ENVIRONMENT:

• Remote, yet fast paced work environment
• Noise level typical of an open office environment
• Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.
• PHYISCAL DEMANDS:
• Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage
• Frequent stationary position, often sitting for prolonged periods of time
• Occasional bending and stooping
• Occasional lifting up to 20 pounds

TRAVEL:

Occasional travel, less than 10%

OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Benefits

Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.

Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.

Salary: $80,000 – $90,000

Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status, or any other characteristic protected by law.

We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.

Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.

Title: Care Coordinator – Customer Service Representative

Location: Remote

Type: Full-Time

Workplace: remote

Category: Operations

Job Description:

What is Trusted Health?

Trusted, Inc. is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we’ve taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.

Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we’ve taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.

In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.

Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.

What we’re looking for:

We are looking for someone passionate about customer support and experience to join our Care Coordinator team. The Care Coordinator team is responsible for triaging, supporting, and resolving issues our clinicians may face. This role is on a team that is highly cross functional and leverages knowledge of the entire Trusted experience. At Trusted, we are not in the business of ‘checking boxes’ or quickly finishing tickets, so we need someone passionate about engaging in conversation with and providing memorable experiences for our nurses.

Your responsibilities:

• Triage, route and answer inbound questions received from working clinicians across SMS, in-app chat, email and telephone.
• Provide prompt, quality responses while meeting or exceed our SLAs.
• Maintain the Trusted tone & voice including demonstrating a positive, empathetic attitude towards our working clinicians during all interactions.
• Be an expert in Trusted communication, workflows, and internal teams to provide a consistent and personalized experience for working clinicians.
• Work cross functionally to maintain a NPS of 95 or above.
• Regularly and proactively identify areas for process and product improvements based on feedback from working clinicians.

Who you are:

• Customer focused: You put customers at the center of everything you do, even when thinking at scale. You think of customers as people rather than ticket numbers.
• A strong communicator: You instill confidence and trust with how you speak and write; you know how to tailor your communication based on the situation and audience.
• A great team player: People love working with you, and you enjoy working within a team that is working towards a common goal
• Not afraid of change: You enjoy the fast pace and constant change of operating in a startup environment. You take initiative and are adaptable and flexible when faced with challenges
• A problem solver: You are able to bring order to complex problems and make decisions with ambiguous information

You have:

• A High School Diploma or equivalent
• 2 – 4 years in customer service role providing both written and verbal support
• An appreciation and appetite to deliver incredible customer experience
• Tech-savvy and ability to quickly learn multiple tools (e.g. Slack, CRM (SFDC), workflow (Asana), and customer support (Front))
• Effective time management and demonstrated self-drive.
• The ability to work quickly and independently, adapting to change and thriving in a fast paced environment
• Ability to work a regularly assigned schedule including evenings and weekends as scheduled
• The ability to work remotely including having a consistent minimum internet speed of 25 mbps, 50 mbps and above preferred
• Experience with high-performing teams, ideally in a high-growth startup environment is a plus!

We offer:

• Stock options and competitive compensation package
• Paid vacation & sick time, and paid family leave
• Employer paid health insurance, vision, and dental
• Mindfulness and fitness reimbursement
• Monthly cellular phone reimbursement
• Employer-sponsored 401k

This role is non-exempt and eligible for overtime. Trusted reasonably anticipates the hourly rate range for this role to be $21 to $28 per hour, plus equity. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process.

Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an inidual’s race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws.