Gladly is hiring a remote Enterprise Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Gladly - The world's only ticketless customer service platform.

Modern Treasury is hiring a remote Technical Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Modern Treasury - Payment operations solutions that automate the full cycle of money movement.

Customer Service Representative

Customer/Tech Support

Remote, United States

Description

Position at AOP and Ignite Christian Academy

Great Purpose. Great People. Great Opportunities.

At Imagine Learning we empower potential by creating educational solutions that inspire boundless possibilities for every student, every day. We are passionate about innovating together to support educators in creating those special moments when students experience the joy of learning at its best.

We empower our team through a strong culture focused on career growth and development, flexible work arrangements, interesting and meaningful work, and supportive and connected colleagues. The majority of our employees enjoy the opportunity to work remotely from home within the US, or in a hybrid capacity in our offices in Tempe, AZ (headquarters), Austin, TX, Petaluma, CA, Rock Rapids, IA, Grand Rapids, MI, or Bloomington, MN.

Imagine Your Impact.

The Customer Service Representative provides customer service for AOP Christian Homeschool.

Position Type: This is a regular, part-time position. The selected candidate will begin their role in January 2025.

Compensation: Base pay is anticipated to be between $14.41 and $14.50 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on inidual and/or company performance. Compensation may vary based on factors such as, but not limited to, inidual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Location: In this US-based position your location will be remote from your home office.

Benefits: Eligible employees may receive the following benefits-

• 401k plan with a company match
• Flexible work schedules and work from home opportunities that foster work/life balance
• Employee referral bonuses

Additional benefits available to eligible full-time and partial full-time employees (partial full-time employees receive prorated benefits), include:

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Maternity and Fertility benefits
• Paid bonding leave when a new child joins your family
• Life and short and long-term disability insurance
• Pre-tax savings plans
• Paid volunteer hours and annual giving events
• A wide variety of professional development programs, including tuition reimbursement

Envision Your Experience.

In this role you’ll have the opportunity to:

• Respond positively to customer calls, emails, and other direct contacts in a timely manner.
• Communicate clearly, both written and in speech, to both internal and external customers.
• Resolve all concerns in the best interest of both the customer and the company.
• Determine customer’s needs and expectations to recommend specific products and solutions.
• Use multiple CRM’s at once to assist the customer.
• Other duties as required.

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include:

• High School Diploma or equivalent and 1-2 years of customer service experience; or an acceptable combination of education and experience.
• Experience with CRM systems is desirable.
• Exceptional verbal and written communication skills.
• Ability to prioritize job responsibilities and manage time effectively.
• Demonstrated ability to resolve difficult customer issues while maintaining professionalism with appropriate tone and manner.
• Detail oriented with ability to multi-task and follow through on all tasks.
• Self-motivated with the ability to work successfully in a team-oriented environment.
• Proficient in Microsoft Office software especially Outlook, Excel and Word.

Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB+).

Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. We strive to hire, develop, and retain talented people who represent the ersity of the districts we serve. By developing initiatives that focus on the needs, expectations, and lives of our people, we’ve created an inclusive environment where all employees can contribute to their fullest potential.

Imagine Learning is an Equal Opportunity Employer committed to a erse workforce, providing equal employment and advancement opportunities to qualified iniduals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.

To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.

Manager, Customer Experience

Location

New York, Miami, Remote

Type

Full time

Department

Customer Experience

Compensation

• $110K – $130K • Offers Equity

About Ramp

Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp’s all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year.

Ramp’s investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About the Role

Ramp is seeking a dynamic Customer Experience Manager to lead the growth and enhancement of our customer experience team. We seek an accomplished leader who excels in team building, possesses a proven track record of efficiently managing support teams within a fast-paced environment, and embodies an unwavering commitment to exceptional customer care.

As a core leader of our stellar customer experience team, you will be in charge and in full control of hiring, building, and scaling our support operations team. You’ll partner closely with our account management, product, and engineering teams on scaling our operations, managing a team of agents and managers, and bringing insights into how we can improve our product.

What You’ll Do

• Supervise a team of agents, ensuring the proficient handling of support tickets across channels (email, phone, and chat), while maintaining high-quality service and adherence to SLAs
• Collaborate closely with cross-functional teams, including account management, product, and engineering, to advance operational scalability and elevate our product
• Champion the end-to-end customer journey in the realm of support, guaranteeing an unparalleled experience for erse business clients spanning startups to enterprises
• Manage internal and external product knowledge dissemination, enabling both customers and Ramp teams to independently resolve queries
• Distill actionable insights to enhance operational procedures, tools, and product offerings, drawing from customer feedback to drive improvements

What You Need

• Minimum 5 years managing and developing a team to hit key metrics
• Excellent verbal and written communication skills
• Experience collaborating closely with teams outside of support to help scale
• Strong metrics driven and product mindset to help identify, triage and execute potential product or operational improvements
• Strong investigative and critical thinking skills
• Desire for ownership and growth in role over time
• Ability to work evenings and weekends as needed

Nice-to-Haves

• Experience working with Zendesk tooling
• Experience working in FinTech
• Experience working with third parties and managing partnerships

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support for NY
• Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Customer Service Representative (Remote)

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!

We are a team of over 400 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is full-time remote, must be located in the US.

Key Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an inidual’s success starts with the right career opportunity. Join our team today!

• Health, Dental, Vision insurance
• 401(k)
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program
• Pay: $14.00 to $18.00 per hour

Schedule: Full-time, Monday thru Friday

Title: Customer Support Supervisor

Location: Remote NA

Category: Customer Support

As a Customer Service Supervisor at Taskrabbit, you will play a pivotal role in ensuring the delivery of exceptional customer service experiences. Your responsibilities will span team engagement and development, fostering ownership and accountability, providing continuous feedback, and championing customer satisfaction both within the team and across the company.

What You’ll Work On:

Customer Obsessed:

• • Foster a positive and inclusive team environment, prioritizing engagement and collaboration for a motivated work culture.

• • Facilitate continuous learning and development opportunities for team members.

• • Champion customer satisfaction, serving as a liaison between the customer service team and other departments.

Insight/Metrics Driven:

• • Demonstrate ownership and curiosity in addressing customer concerns and team challenges.

• • Set clear expectations, hold team members accountable and collaborating with cross-functional teams.

• • Establish a culture of continuous feedback, leveraging qualitative and quantitative data for improvement.

• • Analyze and understand performance trends to create actions for continuous improvement.

Trusted Resource:

• • Exhibit leadership qualities in addressing customer concerns and team challenges.

• • Collaborate with cross-functional teams, ensuring alignment with business goals.

• • Handle escalations from customers as necessary, while also guiding your team through these

What You Will Need:

• • Minimum 1 year of people management experience, within a customer-focused environment

• • Exceptional problem-solving skills, emphasizing the ability to navigate and resolve complex issues efficiently, and a strategic mindset to address challenges at a supervisor level.

• • Strong sense of ownership and disciplined curiosity, showcasing leadership in taking responsibility for team performance and implementing effective resolutions.

• • Empathetic communication skills, with a focus on building and leading a cohesive team. Ability to connect with both customers and team members on a personal level while ensuring effective communication and understanding.

• • Detail-oriented mindset with a commitment to delivering top-notch service, now extended to overseeing the quality and performance of the entire customer service team.

• • Ability to work weekends and shifts dependent on business needs.

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks.

The annual gross pay range for this position is $69,000 – $88,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You’ll love working here because:

• • Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.

• • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!

• • The Diverse Culture. We believe that we make better decisions when our workforce reflects the ersity of the communities in which we operate. Women make up half of our leadership team and our ersity representation is above that of the tech industry average.

• • The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Title: Customer Experience Specialist

NA

Location: Ashburn United States

Job Description:

About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate ersity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Customer Experience Department

The Customer Experience (CE) department at Vantage Data Centers is dedicated to managing and enhancing all aspects of customer relationships from the inception of the lease throughout the entire customer lifecycle. We ensure that data modules are delivered, monitored, and maintained according to contractual agreements, proactively supporting customer requests and audits to demonstrate compliance and performance.

The CE department provides customers with visibility into the performance and maintenance of their data modules through our Portal. We track and report on customer service levels (SLAs), generate regular reports, analytical insights, and forecasting for Operations and the Executive Leadership team. Our team focuses on developing and enhancing processes, seeking out areas for improvement, and implementing plans to elevate the customer experience. Our team fosters a culture of collaboration, innovation, and continuous improvement, valuing each member’s contributions and encouraging professional growth.

The Customer Experience department works closely with all Vantage departments-such as Sales, Real Estate, Operations, Construction, and Solutions Architecture/Engineering-to ensure customer success throughout construction, delivery, and ongoing operations. By improving inter-departmental communication and influencing organizational practices, we contribute to our commitment to providing world-class service as we scale.

Position Overview

This role can be Remote in the US or based at one of our US locations:

Denver, CO; Phoenix, AZ; Santa Clara, CA; or Ashburn, VA. in alignment with our flexible work policy. (3 days on site required, 2 days flexible)

Vantage Data Centers is seeking an ambitious, self-motivated, detail-oriented, and resourceful Customer Experience Specialist to support the Customer Experience (CE) team. In this role, you will act as a key support point for both the CE team and Vantage’s customers, ensuring administrative and operational needs are met efficiently. You will also serve as a liaison across various departments, acting as a facilitator within the CE team to support customer requests and improve customer satisfaction. This role will focus on improving inter-departmental communication, developing and enhancing processes, seeking out areas of improvement, and developing plans to implement them. By streamlining processes and enhancing communication, you will directly contribute to increased customer satisfaction and operational efficiency, driving the company’s success as we scale.

The daily responsibilities of this role include managing customer requests and documentation, scheduling and coordinating meetings, and supporting day-to-day activities such as MBR/QBR preparation, construction communications, and customer audits. A successful candidate will work closely with Technical Account Managers (TAMs), proactively identifying areas for improvement and acting as a bridge between teams. You will coordinate with Sales, Real Estate, Operations, Construction, Solutions Architecture/Engineering, and various other teams to ensure excellent customer service. Your contributions will help us exceed customer expectations, foster long-term partnerships, and maintain our reputation for excellence in the data center industry. This role provides an excellent opportunity for someone looking to master the intricacies of data center customer experience, with opportunities to influence the organization and advance within the team.

Essential Job Functions

Administrative Support & Facilitation:

• Serve as the primary administrative support for the Customer Experience (CE) team, facilitating efficient operations and communication.
• Act as a lead facilitator within the CE team, improving inter-departmental communication and collaboration.

Process Improvement & Development:

• Develop and enhance processes and procedures for customer support and administrative tasks.
• Proactively seek out areas for operational improvement and develop plans to implement them.
• Influence the organization by contributing to initiatives that enhance customer satisfaction and operational excellence.

Operational Reporting & Coordination:

• Coordinate with Technical Account Managers (TAMs) to develop reports on operational performance, compliance with SLAs and deliverables, and financials through regular business reviews and reports.
• Manage the preparation and coordination of presentations for Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) in collaboration with the Standards & Transformation (S&T) team.

Customer Relationship Management:

• Develop an understanding of customers’ businesses and proactively establish and maintain strategic internal and external relationships.
• Schedule and coordinate meetings with customers to facilitate effective communication and operations.

Customer Communication & Notifications:

• Oversee various customer notifications, ensuring timely and accurate communication with customers.
• Field customer requests via the Customer Portal, providing timely and accurate response to enhance customer satisfaction.
• Maintain customer distribution lists, ensuring accurate and up-to-date communication channels.

Project and Ticket Management:

• Manage customer access requests throughout their lifecycle, ensuring a seamless customer experience.
• Monitor and manage the Customer Experience ticket queue, addressing issues promptly to maintain service quality.
• Submit tickets on behalf of TAMs for various requirements, including new portal dashboard creation.

Cross-Functional Collaboration:

• Act as a liaison between departments to improve communication and collaboration, influencing organizational practices.
• Collaborate with the Real Estate team and other departments to keep the CE team informed of project timelines and deployments.
• Partner with billing and accounting teams on customer billing processes related to CE activities.

Documentation & Reporting:

• Develop, refine, and coordinate documentation of activities within the CE team to maintain high standards of customer service and internal communication.
• Coordinate the preparation and review processes for Service Action Reviews (STAR).

Additional Duties:

• Handle additional duties as assigned by Management.

Job Requirements

Education:

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field, or equivalent experience.

Experience:

• Minimum of 2 years of experience in one or more of the following areas: Data Center Operations, Project Management, Customer Support, or Sales.
• Experience in the Data Center Industry or Critical Operations is strongly preferred.
• Experience with contract management and administration is preferred.

Skills:

• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Project, and Visio.
• Strong problem-solving skills with the ability to troubleshoot and resolve customer requests effectively.
• Excellent verbal and written communication skills.
• Ability to manage time effectively and handle multiple tasks and clients simultaneously.
• Strong interpersonal skills, including motivation and negotiation abilities.
• Exceptional organizational skills and keen attention to detail.
• Travel required is expected to be up to 5-15% but may increase over time as the business evolves.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• Salary Range: $90,000 – $100,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)
• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

#LI-Remote

#LI-SG1

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don’t meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

1Password is hiring a remote Customer Support Service Representative. This is a full-time position that can be done remotely anywhere in the United Kingdom.

1Password - The world's most-loved password manager.

Title: Sales Support Coordinator

Location: Work from Home United States

Job Description:

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

As a Sales Support Consultant on FICO’s Global Customer Assessment Support Team, you will play a critical role in supporting our sales efforts by assisting with customer risk and regulatory compliance inquiries and the sales organization with Requests for Proposal (RFPs). You’ll work closely with various departments and subject matter experts to gather information, find the right people to answer complex questions, and ensure smooth coordination of meetings. If you thrive in a dynamic, customer-facing role that combines project management and collaboration, this is a great opportunity for you! – Hiring Manager

What You’ll Contribute

• RFP and Inquiry Support: Collaborate with the sales team to gather essential information for responding to RFPs and customer inquiries, ensuring timely and accurate documentation.
• Project Management & Coordination: Manage incoming customer assessment requests by reviewing for completeness, pre-qualifying based on relevant contracts, and tracking progress from start to finish.
• Meeting Coordination: Proactively identify the appropriate subject matter experts across departments and coordinate meetings to facilitate responses to customer assessmentsquestions and audits.
• Customer Assessments: Lead end-to-end customer assessment/audit projects, including scheduling, completing questionnaires, and managing documentation requests.
• Vendor Risk Audits: Support both remote and onsite third-party vendor risk assessments/audits as requested by FICO’s customers.
• Remediation Planning: Assist in addressing customer-reported findings/gaps, developing approved remediation plans, and driving these issues to closure.
• Stakeholder Communication: Provide regular status updates to customers and internal stakeholders, addressing any potential scheduling conflicts or risks to the project.
• Process Documentation: Contribute to the development and maintenance of team process documentation and assist in managing project-tracking reports.
• Sales Operations Support: Assist the Sales Support team with ad hoc reporting, analysis, presentations, and other operational tasks as needed.

What We’re Seeking

• RFP Expertise: Experience supporting RFP responses, ensuring the accuracy and timely delivery of required information.
• Meeting Coordination: Proven ability to identify the correct stakeholders within the organization to answer questions and coordinate cross-functional meetings.
• Project Management Skills: Ability to manage multiple concurrent projects, ensuring deadlines are met and deliverables are accurate.
• Customer Service Focus: Strong interpersonal skills, with the ability to build and maintain positive relationships with customers in a pre and post-sales setting.
• Collaboration Skills: A collaborative team player who can work across departments to solve problems and achieve goals.
• Detail-Oriented: Strong organizational skills with a keen attention to detail, ensuring the quality and accuracy of all deliverables.
• Problem-Solving: Excellent analytical and critical thinking skills to research and resolve customer issues effectively.
• Proactive & Adaptable: A self-motivated, proactive approach with the ability to prioritize tasks and respond quickly to customer needs.
• Technical Knowledge: Basic understanding of business operations, IT security, Salesforce.com, and compliance assessments preferred.
• Bilingual (Preferred): Proficiency in both English and Spanish is highly desirable.
• Attention to Detail: #your favorite organizational tool or content management tool on your resume.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $56,000 to $77,000 with this range reflecting differences in candidate knowledge, skills and experience.

#LI-AJ1

#LI-Remote

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring – FICO Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security – 4 billion payment cards globally are protected by FICO fraud systems.
• Lending – 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a erse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a erse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy

Imagine waking up each day excited for work, knowing that your efforts contribute to a global movement that impacts the world. If you’re ready for a career transformation, then we have an exhilarating opportunity for you at the Interaction Design Foundation (IxDF)! 

Join us, and you won’t just be changing jobs—you’ll be elevating your career on a global scale. At IxDF, we’re not just a company; we’re a movement dedicated to making high-quality design education accessible to everyone, everywhere. With team members and learners from over 100 countries, your role at IxDF will have a worldwide impact. From engaging with erse cultures to contributing to a platform that reaches millions, your daily activities will be anything but ordinary. 

Our Commitment to Our Members 

At the core of every decision we make and every strategy we implement lies our unwavering commitment to our members—they are the fundamental reason for our existence. This profound dedication drives us to exceed their expectations at every turn. We are on the lookout for a candidate who embodies our ethos: someone who is not only exceptionally talented and diligent but who also possesses a profound empathy for our learners' needs and a relentless pursuit of excellence. Your role will be pivotal in ensuring that each member feels valued, supported, and inspired throughout their educational journey with us. 

Your place in the IxDF Universe 

• Correspond daily with members and prospective learners across multiple channels—email, chat, and social media—providing quick, accurate responses to their questions. You’ll troubleshoot issues, offer guidance, and ensure a seamless user experience. 

• Act as a brand ambassador by upholding our excellent reputation in every interaction. You’ll communicate our mission and values clearly, taking pride in representing a global community dedicated to design education. It’s a big responsibility, but also incredibly rewarding! 

• Collaborate cross-functionally with teams across the organization to improve internal workflows and enhance the platform’s user experience. You’ll be the bridge between departments, ensuring that our operations are efficient and focused on delivering the best outcomes for our members. 

• Perform general administrative and ad-hoc project support, assisting extended team members as needed. Whether it’s organizing tasks, scheduling, or helping with project coordination, you’ll ensure everything runs smoothly and efficiently. 

• Maintain and improve documentation by ensuring that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed. 

• Shape internal processes that directly impact engagement and key performance indicators (KPIs). You’ll analyze workflows and recommend improvements to help us provide even better services for our members. 

• Update our internal knowledge base and contribute to department-wide initiatives focused on knowledge sharing. You’ll ensure that important insights and best practices are easily available to all, driving continuous improvement. 

• Communicate and collaborate effectively with other teams to relay customer needs and insights. By sharing valuable feedback, you’ll help us maximize retention, improve member satisfaction, and drive growth. 

• Embody our values as you are often the first point of contact for our community. You’ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions. 

• Take full accountability for your tasks, managing your responsibilities with independence and self-discipline. You’ll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision. 

About You 

• You thrive in a fast-paced environment where you handle ad-hoc projects of varying complexities with ease and enthusiasm. 

• Helping people excites you, and you take pride in earning their gratitude through your support and problem-solving skills. 

• You are resourceful and autonomous, always ready to take on new tasks and projects with a problem-solving mindset that ensures everything gets done efficiently. 

• Attention to detail and thoroughness come naturally to you. You enjoy ensuring that every task is completed with care and precision. 

• You relish solving problems—especially the ones that haven't even been noticed yet. Meeting specific needs of different people brings you satisfaction, and you enjoy proactively addressing challenges before they arise. 

• You have excellent written communication skills, and you're eager to keep learning and helping out wherever necessary. 

• You take full ownership of tasks, knowing what it means to see something through to completion and deliver high-quality results. 

• Consistency is key for you, and you stay focused even when tasks become repetitive, ensuring nothing slips through the cracks. 

• You are comfortable with tight deadlines and excel at prioritizing tasks to meet them, keeping projects on track. 

• Resilience is one of your strengths, and when things go off-track, you bounce back quickly, offering valuable solutions to move forward. 

• You are highly self-disciplined, thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it. 

• You are located within a time zone from Europe (UTC+0) to East Asia (UTC+8), making it easy to collaborate with our global team. 

Bonus Points 

• You get bonus points if the art of writing isn’t just a skill, but a passion. You find joy in crafting each sentence with care and precision. 

• You have a genuine curiosity about user experience (UX) design and are interested in how it can improve the quality of life for people around the world. 

• You love making complex concepts accessible, and you enjoy teaching or explaining ideas in a way that’s engaging and easy to understand. 

• You have an exceptional talent for creating structure, and you take pride in organizing processes and tasks in a way that’s efficient and clear. 

What We Can Offer 

• A highly valued role: Many organizations undervalue admin and support employees, but at IxDF, you’ll be joining one of our most valued and cherished teams. Your contributions will be recognized as essential to our success. 

• Opportunities for growth and impact: At IxDF, you’ll have room to grow professionally while making a real difference. You’ll contribute to projects that directly impact our global community, adding value to the educational experience of thousands of learners. 

• A full-time position, within a fully remote organization. Daily video-based collaboration with your colleagues from elsewhere on the planet, and you’ll get to meet up on team trips every year.  

• A work culture with no fluffy titles, political agendas and corporate drama. Your colleagues value your warm character, your strong work ethic, and the results you deliver. Junior or senior, if you embody old-school virtues of always striving to deliver results, learn and become better every day, you'll thrive at the IxDF.  

• A daily mission to help impact, empower, and enrich the lives of millions of people by creating affordable high-end design education to everyone across the planet. It’ll be yours too. 

• A company where the distance between idea and execution is minimal. We’re a highly agile organisation with zero bureaucracy or corporate politics – and with exceptional order and efficiency.  

• A company culture where passion meets high performance and excellence. To help us improve the world (and yourself in the process), you’ll need grit, strong work ethic, long-term thinking, and self-discipline.  

• We thrive because we have a hands-on attitude and a bias towards action as opposed to fluff-filled, unrealistic strategies. You’ll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like they’ll impress you.  

How to Learn More and Apply  

To submit your application as well as learn more about our Work Culture and Values, please visit https://www.interaction-design.org/about/careers 

Please apply as soon as you can—we’re firm believers of “the sooner, the better” and we’re looking forward to working with you! 

Salary and compensation

Company Description:

Swapped.com is a cryptocurrency onramp and offramp allowing customers to buy and sell cryptocurrency with a wide variety of payment methods.

Role Description:

This is a full-time remote role for a Customer Support Representative. You will be responsible for providing great customer service to our customers, resolving customer issues and ensuring customer satisfaction. You will also be responsible for troubleshooting and resolving various technical problems that arise, as well as helping out with a variety of tasks to help us process payments.

Qualifications:

• English fluency
• Great communication skills
• Great problem solving skills
• Strong attention to detail
• Proactivity when handling issues and tasks
• Ability to work independently and remotely
• Experience using cryptocurrency

Benefits:

Work in a vibrant, innovative startup environment that promotes personal and professional growth, offering new challenges daily. Remote work

How to Apply:

Please submit your resume/CV demonstrating your experience in customer support to [email protected] with the subject line ‘Swapped.com Customer Support application’.

Elevate Labs is hiring a remote Customer Support Agent. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Elevate Labs - Discover your mind's limitless potential.

Articulate is hiring a remote SMB Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Articulate - The #1 creator platform for workplace learning.

Merit Circle is looking to hire a Support to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Netlify is hiring a remote Strategic Customer Success Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Netlify - All-in-one platform for automating modern web projects.

Operations Coordinator I, Scheduler

• Be the point of contact for donors before, during, and after appointments occur.
• Ensure that every communication and interaction between Sanguine and its study participants is a positive and professional experience
• Understand all study parameters and scheduling restrictions, and ensure that field visits are scheduled accordingly, and in a timely manner
• Schedule donors based on numerous factors such as medical staff and researcher availability, while providing donors with proper pre-appointment instructions and information
• Initiate outbound phone calls, texts, or emails with donors to schedule appointments, confirm visit times, or reschedule visits as needed.
• Communicate and collaborate cross functionally for study updates and progress.
• Coordinate with the internal operations team and donors in the event of appointment cancellations, reschedules, or changes.
• Assist in cross functional special projects to improve and enhance current workflow processes.
• Resolve issues effectively and efficiently while providing an incredible customer service experience to donors.
• Maintain and meet KPI requirements for your role

Position Requirements:

• Bachelor’s Degree preferred but High school diploma combined with experience will be considered
• 1-2 years experience in Customer Service, Operations, or Project Coordination experiences in Healthcare/Life sciences
• Excellent problem-solver with impeccable attention to detail
• Successful multitasker, extremely organized and meticulous
• Able to exercise independent judgment.
• Ability to coordinate successful outcomes working with donors and multiple different departments
• You take privacy seriously and are familiar with HIPAA regulations.

Pay: $22.38/Hour

Pleo is hiring a remote Mid-Manager, Customer Success: DACH. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Pleo - Company card that does your expense reports.

Customer Care Tax Expert – Payroll

Location: Remote

Job Description:

Care Tax Expert – Payroll

Location: Remote

Hourly Rate: $25.96

Start Date: 12/16/24

Training: 5 week training period, Monday – Friday from 9am to 6pm CST. No PTO permitted during training. You will have Christmas day off (12/25/24) & New Years day off (01/01/25).

Schedule requirement: You will be assigned a new schedule after training. Flexibility for any/all schedules ranging from 7:30am to 7:00pm CST Monday – Friday is required. Your schedule may include early mornings, evenings and/or holidays. 

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Bready* to make a change?

The Care Tax Expert  will be responsible for conversing directly with customers over phone and email along with contributing to the day-to-day success of the Customer Care Tax teams. This inidual will be responsible for assisting customers with their tax profiles, employee tax  information, state set ups and related questions with a focus on providing a customer first experience.  In addition, the Care Tax Expert will serve as a key contributor to larger team and organizational initiatives to drive improvement and efficiency as we continue to grow.

The Customer Care Tax team works closely with our customers, tax agencies, and internal teams with a focus on our customers’ payroll tax experience. We are committed to improving and transforming the customer experience by leveraging technology, driving innovation and reducing customer friction. Our primary focus is assisting our customers with their  payroll tax preparation, maintenance  and filings.

About this roll*: (Responsibilities)

• • Research payroll tax issues raised by internal stakeholders and customers and provide timely resolutions

• • Assist customers with tax related questions through inbound warm transferred phone calls and inbound customer  emails

• • Work with internal operations team and tax agencies  to obtain accurate payroll tax account information to ensure accurate and timely payroll tax  filings and payments

• • Assist customers with identifying their payroll tax jurisdiction account information and making routine updates  as needed to ensure timely filing and payment of payroll tax obligations

• • Review and assist employers with reconciling payroll tax liability debits/credits to their  bank accounts.

• • Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies.

• • Collaborate with customers  to complete Third-Party Agent (TPA) setup

• • Correspond with tax agencies regarding tax notices,  inquiries, tax penalty abatements/waivers and tax clearances

• • Assist in monthly, quarterly and annual tax filings and participate in special projects and/or other duties assigned

Do you have the right ingredients*? (Requirements)

• • 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience

• • 2+ years of prior payroll service bureau experience

• • Knowledge of payroll taxes including federal, state, local and paid family leave

• • Success operating independently and navigating competing priorities in a constantly changing environment

• • Strong  critical problem solving,  customer communication, organizational, and influencing skills

• • Experience  working with sensitive/confidential information

• • Proficient in Microsoft Excel and Google Suite

Special Sauce* (Non-essential Skills/Nice to Haves)

• • MasterTax Experience

• • FPC or CPP certification

• • Associates or Bachelor’s Degree

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

#LI-REMOTE

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most erse industries. We embrace and are excited by this ersity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and ersity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

Customer Success Associate

Bamboo Health is a leader in cloud-based care coordination software and analytics solutions focused on patients with complex needs, including those suffering from physical health and mental health issues and substance use disorders. We are driven by our mission of enabling better care for patients across the continuum. Our software solutions help healthcare professionals collaborate on shared patients across the spectrum of care. Join us in improving healthcare for all!

Summary:

We are actively hiring a full-time Customer Success Associate to join our Customer Success team. The Customer Success team is responsible for customer retention, engagement, and growth for our provider customers, which include, but are not limited to, health systems, health plans, post-acute providers, and primary care groups. This role will report to the Manager of Customer Success, Health Systems. This role will have limited to no travel.

What You’ll Do:

The Customer Success Associate will be responsible for building and engaging our post-acute network, a critical retention driver for Bamboo Health’s Pings customers. Key responsibilities will include, but are not limited to:

• Ensure post-acute organizations are contracted in a timely manner to support consistent YoY growth
• Collaborate with Customer Success Managers to identify and prioritize critical network gaps proactively
• Create and execute sustainable strategies for continuous network outreach and growth
• Support cross-functional efforts to improve efficiency of end-to-end post-acute contracting and onboarding process
• Support post go-live engagement when needed
• Manage an independent book of long-tail, low-touch customers through escalated support, product-specific knowledge and delegation

What Success Looks Like…

In 3 months…

• Understand Bamboo Health’s mission, vision, and product suites
• Clearly articulate Bamboo Health’s technology, features, and functionality
• Fully own post-acute contracting process
• Independently pitch and demo our post-acute products
• Establish working relationships with the Customer Success and Growth teams

In 6 months…

• Possess an in-depth understanding of Bamboo Health’s customers and post-acute use cases
• Continued ownership of post-acute contracting work, with opportunities identified for improvement
• Begin proactive analysis of Bamboo Health’s current post-acute network and gaps
• Establish working relationships with Delivery and Integrations teams

In 12 months…

• Fully manage all network build projects and execution of core tasks
• Create measurable and consistent increase in PAC network growth
• Identify and own cross-functional process improvement efforts

What You Need:

• A mission-driven focus with a passion for spearheading change
• BA/BS degree
• 1-2 years professional experience in Healthcare (Health IT a plus)
• Strong organizational and project management skills
• Experience in sales or customer service role preferred
• A work environment that is conducive to high quality virtual interactions. This includes but is not limited to being able to work from a quiet space with minimal interruptions or distractions, and a strong internet connection.

What You Get: 

• Join one of the most innovative healthcare technology companies in the country.
• Have the autonomy to build something with an enthusiastically supportive team.
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
• Receive competitive compensation, including equity, with health, dental, vision and other benefits.

Belonging at Bamboo

We Care. #BambooHealthValuesCare 

Every human being has the right to the best possible healthcare. Our solutions enable healthcare professionals to see and treat every inidual as a whole person by providing the right information, at the right time – regardless of physical, behavioral, or social barriers.

We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique identities and contributions of all employees are welcome, valued and celebrated.

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams, cultivating a sense of belonging, combating biases, and actively removing barriers to equity.

 Bamboo Health is proud to be an Equal Employment Opportunity and affirmative action employer. 

#LI-Remote OR #LI-Hybrid 

Revenue

Remote (United States)

Title: Customer Experience Representative

Location: US Remote

Job Description:

Alt is on a mission to revolutionize investing by unlocking the value of alternative assets (collectibles first), a $60B+ market. Currently, we’re focusing on establishing ourselves as the dominant marketplace for trading cards, a $5B market, before taking on additional asset classes. Our platform enables users to exchange, invest, value, securely store, and authenticate their trading cards. And we envision a world where anything is an investable asset.

To date, we’ve raised over $100 million from thought leaders at the intersection of culture, community, and capital. Some of our investors include Alexis Ohanian’s fund Seven Seven Six, the founders of Stripe, Coinbase co-founder Fred Ehrsam, BlackRock co-founder Sue Wagner, the co-founders of AngelList, First Round Capital, and BoxGroup. We’re also backed by professional athletes including Tom Brady, Candace Parker, Giannis Antetokounmpo, Alex Morgan, Kevin Durant, and Marlon Humphrey.

Alt is a dedicated equal opportunity employer committed to creating a erse workforce. We celebrate our differences and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment which starts with providing our employees with the resources needed to reach their full potential.

What We Are Looking For

We are seeking a Customer Experience Representative who is passionate about delivering exceptional service and making a significant impact as you represent Alt’s brand to our customers. As you interact with our customers and understand their inquiries, you will identify trends and areas of improvement and act as an internal ambassador for our customers to our Product, Engineering, and Operations teams. Our ideal candidate possesses strong communication skills, a sense of ownership, and thrives in a fast-paced, start-up environment. In this role, you will be entrusted with the responsibility of ensuring our collectors have a positive experience, requiring empathy and the ability to resolve complex inquiries effectively.

Key Responsibilities

• • Engage with collectors through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities.

• • Handle complex account questions and resolve issues with empathy and care.

• • Document interactions and escalate issues as necessary to ensure quick resolution.

• • Collaborate with cross-functional teams to enhance overall service quality and user satisfaction.

• • Gather customer feedback to identify trends and suggest improvements to the user experience.

What You Bring to the Table

• • Experience: 1-2+ years experience in customer service or a related field.

• • Communication Skills: Strong written and verbal communication skills, with exceptional attention to detail and the ability to connect with users effectively.

• • Technical Skills: Proficiency in using customer service software and ticketing systems, with experience in Intercom. Familiarity with tools such as Retool, Slack, and Notion is a plus.

• • Empathy: A passion for helping others and an understanding of the importance of the customer experience

• • Adaptability: Ability to multitask and manage time effectively while working collaboratively in a fast-paced, start-up environment.

• • Industry Knowledge: Familiarity with the sports and collectibles industry is a plus, but a passion to learn is essential.

• • Availability: This is a fully remote position with standard working hours between 9 AM – 6 PM PST, with some flexibility depending on location

Alt’s compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full-time employees to be invested in Alt and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window. The base salary range for this role is: $65,000 – $78,000. Offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.

Customer Support Associate

Remote – US

Type

EMPOWER OVERVIEW

Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products: Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed.

This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech.

Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you.

THE EMPOWER WAY

Great Expectations: We come up with bold, audacious goals for ourselves and go all out for impact

Owner Mindset: We give every employee latitude to act independently, make smart choices, and move the business forward

Spirited Debate: We love skeptics and seek counter opinions to challenge our personal assumptions and expand our view

Customer Obsession: We listen to understand, empathize, and create a memorable, rewarding experience for our community

Inclusive Collaboration: We believe erse teams make the best decisions, and we strive to give erse voices a seat at the table

No Jerks Allowed: We value our relationships and take the time to build trust and connection and communicate respectfully

WHAT EMPOWER OFFERS

Competitive salary

Generous equity package

Full healthcare benefits

Technology expense reimbursement

Work from anywhere

JOB DESCRIPTION

The Customer Support Associate supports our customers by providing customer-focused assistance, handling customer inquiries on a daily basis, and helping with enhancing customer experience at Empower. You will work within the Customer Support team and collaborate with cross-functional teams. In addition, you will escalate leading trends and drivers and engage proactively with the team to help with improving the customer experience.

Empower is a remote-first company. We drive connectivity through regular company offsites. Travel for company offsites is expected at a minimum 2 times a year.

RESPONSIBILITIES

Work on the frontline of the business: support calls, chat, and emails from our users

Resolve a customer’s issue with active listening and knowledge of our products and services

Collaborate with the team to resolve problems and deliver a top-notch customer experience by working on various customer support-related projects

Become knowledgeable of any pain points in Customer Support that our customers or team members are experiencing

Advocate for customers from within the organization and drive changes that can improve their experience

Proactively look for ways to improve our processes and the customer experience

QUALIFICATIONS

Motivated by Empower’s mission and determined to create a seamless support experience for our customer base.

1-2 years in a customer support role, preferably in the fintech industry

Demonstrated passion for the customer experience and the ability to solve problems with a short turnaround time for customers while maintaining a high level of empathy

Excellent verbal and written communication skills with the ability to explain complex topics in easily understood, concise language

Familiarity with banking regulations and payment processes; compliance is a plus

Ability to communicate cross-functionally and globally

Availability on some weekends and holidays when needed

Customer Service Coordinator

US- Remote – # 3885

Location: All Locations

Type: Full-Time

Workplace: remote

Category: S&M

Job Description:

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.

We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges.

GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.

For more information, please visit grail.com.

GRAIL is seeking a five (5) Customer Service Coordinator for our Customer Services organization. As a Customer Service Coordinator (CSC), you will contribute to the success and growth of GRAIL by delivering exceptional service experiences. Responsibilities include interacting with and supporting customers through a variety of communication channels, expertly guiding people to successful outcomes, troubleshooting issues, completing tasks that address customer needs, and documenting interactions. This position requires attention to detail, excellent written and verbal communication skills, and flexibility regarding tasks and schedule. The ideal candidate is customer-centric, passionate about helping people, a fast and willing learner, and highly accountable for following through on commitments.

CSCs may be assigned to, and rotate amongst, multiple teams and work activities within the Customer Services organization. Cross-training and rotations provide a valuable career development opportunity, exposing CSCs to many teams at GRAIL and different aspects of BioTech, while also enabling the Customer Services team to nimbly flex to meet customer needs.

Location:

This is a full-time role.

Position can be remote US based or hybrid at Menlo Park, CA, or Durham, NC.

Shifts generally fall between 8:30am-5pm in the Pacific or Eastern time zones, but we do need flexibility due to work assignments and business needs to include holidays.

Responsibilities:

• Customer Service Coordinators will:

Customer Interaction & Support:

• Handle incoming and outgoing customer interactions efficiently, with high quality, and via a variety of communication channels (e.g. phone, email, chat, fax, etc.)
• Provide accurate information and expertly guide people to achieve their task or goal
• Address customer issues, troubleshoot, and follow-through to ensure full resolution
• Perform assigned daily tasks that support customer satisfaction. Be present and on-time.

Documentation:

• Create and maintain accurate and detailed records of customer interactions, handling sensitive data appropriately and according to established procedures and best practices
• Use Salesforce.com and other customer service tools to capture and update contact information and other important details that help us engage with customers effectively in the future
• Document interactions during scheduled working hours

Product Knowledge & Service Standards:

• Stay informed and knowledgeable about GRAIL products, services, processes, and procedures, and use that knowledge to address customer needs
• Provide accurate information and guidance to customers based on their needs
• Meet performance metrics and service level agreements (SLAs)
• Strive to achieve high levels of customer satisfaction and ease of doing business with GRAIL

Team Collaboration:

• Collaborate with colleagues to share knowledge and solutions that help everyone be their best
• Participate in team meetings and training sessions, and complete all required training on time
• Escalate complex problems to senior team members or supervisors
• Be flexible in-role, performing tasks and assisting colleagues within Customer Service as needed

Communication:

• Clearly and effectively communicate with customers and colleagues
• Bring professionalism, positive demeanor, and the highest level of courtesy in all interactions
• Embody GRAIL values and communicate with others in accordance with these standards
• Report customer and employee feedback to help improve products, services, and processes

Preferred Qualifications:

• Successful Applicants should have the following:

Required Education & Years of Experience:

• High school diploma or equivalent, with 1-2 years of applicable customer service experience Or, Associate’s or Bachelor’s degree (BS/BA) with 1 year experience required
• At least one year experience in Life science / biotech / lab /healthcare providing customer support is required.m

Hard Skills Requirements:

• Ability to type at least 60 words per minute with minimum 98% accuracy
• Strong computer, internet, and software operation skills

Soft Skills Requirements:

• Excellent communication and interpersonal skills
• Strong attention to detail and willingness to ask questions to get to the right solution
• High degree of accountability and follow-through on assigned tasks and commitments
• Coachability and aptitude to accept and apply constructive feedback in a professional manner
• Flexibility regarding tasks and schedule and ability to embrace change through dynamic growth
• Ability to thrive working independently as well as within a highly-collaborative team environment

Preferred Experience:

• Proficiency in MacOS
• Hands-on usage of Salesforce.com customer relationship management (CRM) software
• Hands-on usage of other software applications and collaboration tools, such as Google Workspace, Confluence, Jira, Asana, Slack, etc.
• Track record of working efficiently and responsibly in a remote work environment
• Experience in customer service call center
• Past work in a fast-paced, high-growth company
• Bilingual proficiency- Spanish

Travel Requirements:

• Occasional travel (e.g. quarterly) may be required

Physical Demands & Working Environment:

• Physical demands associated with office work
• Desk setup including multiple monitors, audio headset, and keyboard
• Hours and days may vary depending on business and operational needs

The expected, full-time, annual base pay scale for this position is $ 41K-$48K Total Base Pay Range. Actual base pay will consider skills, experience, and location.

Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and inidual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.

In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.

GRAIL is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all iniduals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.

CoinLedger is the leading tax reporting platform for cryptocurrency investors. Today, users leverage the platform to connect their exchanges, wallets, and crypto accounts to automatically pull in their transaction history, track their crypto portfolio performance, and generate necessary tax reports with the click of a button. CoinLedger has hundreds of thousands of users, has processed hundreds of billions of dollars in cryptocurrency transactions, and has partnered up with some of the largest cryptocurrency exchanges and tax software companies in the industry including TurboTax in an effort to bring seamless crypto tax reporting to the mainstream.

Who are we?

At CoinLedger, we’re an ambitious, young, and agile team with a vision of building an essential piece of infrastructure for the future of digital assets. We work very hard, and we have a lot of fun doing it.

The company is headquartered in Kansas City, MO; however, true to the ethos of the crypto culture in which we operate, we are a fully remote team with members fully distributed in locations such as Austin, St. Louis, Akron, Chicago, Los Angeles, Mexico City, Zagreb, Brazil and more.

Opportunity

We are looking for 3 interns to join our Customer Success team. As a member of our small, fast-paced team, you will have huge responsibility for shaping our customer support processes and working directly with CoinLedger users to ensure their success in using our software.

You will become an expert on all CoinLedger product offerings which will enable you to quickly troubleshoot issues and provide an amazing customer experience to all users. This is a temporary, paid internship position which also offers college credit (if applicable to your situation), and allows participants to gain experience at a fast-growing tech start up in the crypto industry. We are a fully remote team, so as an intern you will have flexibility in your work location and the opportunity to work alongside colleagues from around the world. Select high-performing interns may be asked to work for CoinLedger on a permanent basis at the conclusion of their internship.

We do ask that all applicants are able to work in a U.S. time zone, preferably EST/EDT, CST/CDT, PST/PDT, MST/MDT. Residents who live outside of the U.S. but reside in or can work in these time zones are encouraged to apply. All applicants must be available for 30 hours of work per week, including a minimum of one weekend day.

This position pays $17 per hour. All candidates must be available to work a minimum of 30 hours per week.

College students as well as young, non-student professionals in the tech/crypto space are encouraged to apply!

Responsibilities:

• Proactive Outreach: Welcome new users to CoinLedger, and provide delightful, rapid support to users via Intercom. This includes reading and responding to customer queries via chat and email.
• Boost Retention: Drive product growth and performance by ensuring that customers dont leave the CoinLedger ecosystem.
• Communication: Champion the voice of the user in product development. Use your customer knowledge to provide fearless product feedback and suggestions to the CoinLedger team, and help optimize customer service processes.
• Troubleshoot: Empathize with users, quickly grasp the issues they’re facing, and help them overcome difficulties with the software. Maintaining and managing customer relationships and expectations will be an everyday part of the job.
• Product Development: Escalate bugs and software improvements to the engineering team using Slack, JIRA, and other tools.

Requirements:

• Excellent written and verbal communication skills
• Fluent and proficient in English
• Availability to dedicate a minimum of 30 hours per week on a minimum of 4 days a week (one weekend day included)
  • This is not negotiable
• Interest and knowledge in cryptocurrency/blockchain is required
  • This is not negotiable
• Highly responsive to customer requests
• Positive attitude and desire to help people
• Entrepreneurial mindset with a bias towards action; desire to get things done in a fast-paced environment
• Tech savvy - you have an innate curiosity about technical solutions and can quickly adapt to new digital products
• Sense of humor

Ideal for:

• Tech savvy, action-oriented people
• Those with a knowledge and interest in cryptocurrency, computer science and technology
• Those looking to gain experience in the tech/software industry
• College students or young professionals in tech and finance-ALL are encouraged to apply!

Please apply for the position below by submitting your resume and cover letter. Follow-up questions or concerns can be sent directly to the hiring manager, Ben Yoder, via email at https://www.careers-page.com/coinledger/job/LRX969WX?ref=cryptocurrencyjobs.co.

iubenda is hiring a remote Customer Support - US. This is a contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

iubenda - Privacy & cookie policy generator for websites and apps.

Title: Customer Care Advocate (Saturday – Wednesday / 1:30pm – 10pm CST)

Location: Chicago, IL | Remote US

Job Description:

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care.Join Us Now!

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.

About This Role

As a Customer Care Advocate you will provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process. You will function as a liaison between the patient and the business to ensure that the patient’s requests are completed. The Customer Care Advocate is responsible for managing all requests with sensitivity and urgency ensuring that all compliance and regulatory expectations are met. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are enthusiastic about delivering innovations that improve the quality of health care and the patient’s experience. As a Customer Care Advocate you will report to the Supervisor, Customer Care.

Responsibilities and Duties:

• • Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment.

• • Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts.

• • Maintain a positive attitude and working relationship with all customers, patients, and iRhythm associates.

• • CRM Compliance to process and documentation.

• • Ticket/Email Management in a timely fashion.

• • Inbound and outbound call work as assigned.

• • Ability to manage through meetings and training in a Zoom environment on camera.

General Experience:

• • Provide clear verbal and written proactive communication to internal and external requests.

• • Drive a patient and client-driven environment.

• • Understand sensitive information, HIPAA, and privacy requirements including security of the environment for the home office.

• • Display an ability to pay attention to detail for all activities and documentation tasks.

Qualifications:

• • Experience in a fast-paced patient or healthcare provider-focused environment is preferred.

• • Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).

• • Preferred experience in healthcare/medical device companies non-insurance based.

• • Proficient with Microsoft Office – especially Outlook; Word, Excel, and PowerPoint preferred.

• • Experience with Customer Relationship Management software; Salesforce.com preferred.

• • Demonstrated ability to understand and meet inidual-level metrics assigned.

• • Must be flexible, able to adapt quickly and positively to change, and able to manage a fast-paced growth company environment.

• • Convincing evidence of great customer service via phone, e-mail, fax, or web modalities.

• • Demonstrated commitment to helping people and resolving issues requiring independent thinking and sound judgment skills not covered specifically in manuals or procedures.

• • Strong commitment to quality.

• • Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred.

• • Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.

iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.

In-Home Office Requirements: We require that all employees have the following technical capabilities at their home: High-Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug-in directly to the home internet router is available for network stability. These at-home technical requirements are subject to change with any scheduled reopening of our office locations.

Additional Home Office Requirements:

• • Secure environment for all related activities.

• • Desk space for a laptop and two monitors to be set up.

In-Office Potential: At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as well as other development opportunities that may come up. Advanced notice will be provided for all outside of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks.

Examples of Key Metric Expectations:

• • Attendance, this is key to the success of the role.

• • Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.

• • Unavailable time, adherence to schedule, and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, and meetings that will not be counted in the metrics.

• • HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.

• • Other metrics: Average call wrap time, productivity, average call handle time, and general service level expectations. These are subject to change based on business needs.

OT and Holiday Potential:

• • At times, overtime may be made available and will be assigned on a request and approval basis. In the event of an urgent unplanned need, a text will be sent to all agents with a request for anyone who could support them.

• Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.

What’s In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• • emotional health support for you and your loved ones

• • legal / financial / identity theft/ pet and child referral assistance

• • paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!

FLSA Status: Non-Exempt

#LI-WB-1

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

$38,300—$47,800 USD

As a part of our core values, we ensure a erse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

About iRhythm Technologies

Title: Customer Support L1 Agent (3 month contract)

Location: Simple remote

Job Description:

Palta is a multi-product tech platform developing several mobile apps focused on health and well-being with a combined audience of more than 60 million monthly active users. Our portfolio includes such successful companies as Flo (global leader in female health), Simple (a nutrition and wellness app with over 15m downloads), Zing (personal fitness trainer), and more.

SIMPLE is a leading mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth. We help users build healthier habits through balanced nutrition, offering a safe, supportive space for actionable feedback and personalized guidance. Our method is shaped by a global team of experts in nutrition, behavior change, and digital health, enhanced through Avo, our in-app wellness assistant. With SIMPLE as their partner, users are empowered to stick to new, healthier routines. Learn more at [simple.life](https://simple.life/).

We are currently seeking talented Seasonal Customer Support L1 Representatives to join our team for the busy season, with the opportunity for some top performers to potentially secure longer-term positions.

Main Duties:

– Monitor incoming messages via Email and Chat channels

– Handle user feedback professionally and empathetically

– Collaborate with other teams and colleagues on resolving issues

– Turn potentially negative customer interactions into positive experiences

What We Are Looking For:

– Experience with Email and Chat channels

– Iniduals located in the following time zones: GMT+8, GMT+3, GMT+2

– Excellent customer service skills: empathetic, accurate, compassionate, responsive, and resourceful

– Fluency in written English is essential

– Ability to handle routine tasks under stress and remain organized

– Self-motivated and able to thrive in a fast-paced, ever-changing environment

– Tech-savvy with attention to detail

– 1-3+ years of experience in Technical Support, Customer Support, or a similar role

– Experience with mobile products is a plus

– Willingness to work shifts (2/2 day, mid or night rotation)

Perks and Benefits:

– Competitive salary

– Fully remote position

– Premium SIMPLE subscription

– Emergency days

Important Note:

To ensure a smooth process, we kindly ask you to complete the test assignment and respond to the additional questions provided. We understand that this may feel extensive for a temporary role, but it helps us ensure the best fit for both parties. We sincerely appreciate your cooperation.

Thank you for your time and interest!

Please read our privacy notice in respect of your application

Please note that your personal data will be stored for one year, as reasonably necessary to resolve any disputes within the hiring process, if any occur.

Location: Remote Remote US

Type: Full-time

Workplace: Fully remote

Job Description:

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate iniduals dedicated to being a vital partner for health solutions in the public sector.

Acentra is looking for a Customer Service Representative to join our growing team.

Summary:

The purpose of this position is to answer incoming telephone calls and resolve customer questions, complaints, and requests while adhering to internal policies and procedures. You will leverage your working knowledge of the organization’s services to meet productivity and quality standards.

Responsibilities:

• Develop and maintain a working knowledge of internal policies, procedures, and services
• Utilize automated systems to log and retrieve information; perform accurate and timely data entry of electronic faxes
• Receive inquiries via telephone, email, fax, or mail, and respond within required turnaround times
• Interact with external partners such as hospitals, physicians, beneficiaries, and other program recipients
• Perform verification of healthcare services to facilitate payment for received services
• Identify medical claims meeting CPT/DRG audit criteria and submit billing data and healthcare records to the third-party auditor
• Serve as a liaison between internal teams and external partners
• Investigate and resolve or report provider issues and escalate difficult situations to the appropriate party
• Meet or exceed standards for call volume and service level in line with department guidelines
• Collect and enter demographic, provider, and procedure information into the system to initiate cases
• May assist in the completion of daily, monthly, and quarterly reports required for clinical team operations and client reporting

Requirements

• High School diploma or equivalent
• Minimum of two years of customer service experience
• Proficiency in using PC tools, including electronic mail, intranet, and standard industry applications
• Effective verbal and listening skills to provide courteous and professional customer service
• Medical terminology knowledge is preferred

Preferred Qualifications/Experience:

• Knowledge of the health insurance industry
• Experience working in a healthcare setting
• Bilingual (Spanish-English) skills are a plus

Benefits

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people’s lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The pay range for this position is $15.85 – $17.20

“Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Customer Service Representative

Remote

Boston, Massachusetts, United States

$15 – $20 per hourPartner Support

Job description

What are we looking for?

Where are we looking?

What type of job is this?

Compensation is geography-based, and ranges between $15-$20/hour for those working this position full-time.

Who would you report to?

What will get our attention?

• If you have a naturally friendly personality
• If you can easily empathize with people
• If you have prior receptionist experience
• If you’re passionate about consumer technology
• If you have experience using software to track and manage client data
• If you have the interest and ability to learn new technology

What do we bring to the table?

• A team of aces willing to do anything for each other
• Competitive wages – $15-$20/hour
• An amazing benefits package
• A supportive work-from-home environment

What does our company do?

Have you ever tried to use a piece of technology in your home and found that it wouldn’t work? Maybe your WiFi’s down, or maybe it’s Friday night and you can’t stream your favorite show because your TV isn’t working. Frustrating, right? What’s even more frustrating is that there’s often nowhere to turn for help; unless for some reason you enjoy sitting on hold with your cable company (no judgment here).

Our vision is to transform the home technology ownership experience for homeowners. We do this by partnering with a nationwide network of home technology installers, helping them supercharge their service & support operations. We call these installers our Partners. Our mission is to unlock our Partners’ full-service potential by delivering world-class service and support to their clients (the people sitting at home with the broken technology), boosting their revenue and profits by providing better support to their clients, and streamlining their overall service delivery.

In other words, we spend all of our time figuring out how to provide the best support possible over the phone and through email to homeowners all across the country (and in Canada) who need help whenever their home technology stops working. And we want our support service to be so good that these homeowners are willing to pay every month to have access to our support.

What would a typical day look like for you in this role?

As a Client Receptionist, you will act as a first-point-of-contact via telephone for homeowners looking for assistance with their smart home systems. You will be responsible for answering, screening, and forwarding all incoming support requests inside and outside of regular business hours.

What should you bring to the table?

• The ability to work 35-40 hours per week, during weekdays and/or weekends (between 8am-12am)
• A naturally friendly and warm personality
• Excellent verbal communication skills – this means you know how to “speak good”
• Excellent writing skills – this means you know how to spell and use grammar and write well structured sentences that make sense to the reader and know how to avoid writing run-on sentences like this one.
• Superb customer service skills – when someone calls for support, it’s because they have a problem. They’re frustrated. Sometimes, they’re even pissed. You will need to be able to assure someone we’re going to take care of them. Every time.
• The ability to evaluate situations in the moment and make quick, appropriate decisions
• A genuine passion for problem-solving
• A self-starter mentality, and capable of working independently when needed
• An unwavering work ethic – our clients and team depend on you
• an impeccable attention to detail and great organizational skills
• an eagerness to learn; an aptitude for learning new technical skills

Curious if you’ll fit our culture?

• Do you believe there’s always room for improvement? We are constantly in the pursuit of perfection when it comes to our client experience.
• Do you always have a backup plan? Things rarely go according to plan, so it’s important to be prepared. Or have MacGyver’s cell number.
• Are you frequently putting yourself in others’ shoes? We pride ourselves on being empathetic to any partner’s situation, and give them the benefit of the doubt.
• Do you always dot your i’s and cross your t’s? Attention to detail is a must. We don’t bend on this one.
• Can you keep a secret? Good, because our end-users’ privacy is a top priority.
• Are you happy to lend a helping hand? We’re a small, tight-knit group and at times all wear a number of different hats.
• Are you transparent and do you prefer addressing the elephant in the room? We pride ourselves on being upfront and honest, and believe it’s one of the things that sets us apart from the pack.
• Do you pick up the ball that someone else may have dropped? We’re looking for people that own the company goals beyond just doing their job.
• Are you OK with making a mistake? We are too, as long as we learn from them and don’t repeat.

Job requirements

You’re still reading? We already listed these above, under ‘what you should bring to the table.’ So what are you waiting for….apply, already!

Senior Customer Success Representative

• Worldwide
• Remote OK
• Full-Time

We’re a scale-up in the Workforce Management space that has fully embraced remote work since 2017. Headquartered in London, UK, we have close to 80 staff in 16 different countries.

We launched PayrollPanda.my and Jibble.io in 2016 and 2017 respectively. PayrollPanda has become Malaysia’s leading cloud payroll software, and Jibble an award-winning time clock solution, each with thousands of paying customers.

You will be the first point of contact and responsible for answering basic customer support questions, engagement, and satisfaction. We use Intercom as a Customer Support/CRM tool.

What you will do:

• Respond to product inquiries and issues in a timely manner
• Identify and escalate second line support issues to the right channels (such as bugs, refunds)
• Endorse cases to the Sales Team for cases involving pricing and payment
• Proactively upsell Jibble features to our products and offer/schedule demos with customers
• Working with the Product team to ensure feature requests are captured and prioritized.

Who are we looking for:

• You can work on US time
• You have a minimum of 3 years of experience as a Customer Support
• You are a native English speaker, or you possess exceptional written and spoken English communication skills
• You are super confident on the phone and in writing
• You understand urgency, you know how to prioritize tasks and when necessary multitask between customer requests
• You should be able to understand technical jargon and should not crumble when trying to answer fairly technical questions

Customer Support Associate

Location: Bowling Green KY US

Type: Full-time

Workplace: Fully remote

Remote Customer Service Full time

Job Description:

Anomaly Squared is growing again and if you’re looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A² is an innovative customer contact center that offers a launching point for all employees to advance on their career path.

Position Description:

We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. We work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!

Wage:

$10.00 per hour

Requirements

• High School Diploma or GED is required
• Great Verbal and Written Communication Skills
• Working Knowledge of Windows Based Operating Systems including Google Chrome
• Can Demonstrate Product Knowledge once Nesting Period is Complete
• Ability to Adapt in a Fast-Changing Environment
• Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook)
• Webcam
• Internet access
• Must have a desk/workstation in a quiet workspace

Benefits

Employment BENEFITS:

Remote work.

Remote training.

For Full-time employees ONLY:

Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected.

401(k) after 90-day probationary period if elected.

PTO after 6 months of employment.

NOTE: We are accepting online applications only. Unfortunately, there is no time available to handle additional phone call inquiries for the limited number of spaces we have open.

Anomaly Squared is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Title: Call Center – Customer Service Rep

Location: Delray Beach United States

Position: Type Full Time

Req ID: 2024-1283180

Job Description:

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.

Remote Work possible after successfully completing 45 days in office training (Jupiter, Florida) and meeting required metrics with occassional in office meetings/trainings.

Intial Training will be in Jupiter, Florida

Starting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) speaking representatives of $18.00 per hour

IDEAL CANDIDATES SHOULD HAVE A MIMIMUM OF 2 YEAR TECHNICAL CUSTOMER SERVICE CALL CENTER EXPERIENCE IN A B2B ENVIORNMENT.

RESPONSIBILITIES:

• Identify customers’ needs, clarify information, provide direct support or guidance toward to resolution
• Tackle a variety of problems in technical systems with skill and accuracy
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
• Willingness and Ability to be cross trained in other areas of the department
• Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Minimum of two (2) years of work experience in a Technical Customer Service Call Center
• Stable work history must demonstrate each of the following:
• Strong understanding of customer service and customer relations
• Highly motivation and strong desire to learn
• Ability to exercise good judgment and decision-making
• Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
• Effective written and oral communication skills
• Able to assess and evaluate situations effectively
• Skilled in identifying critical issues quickly and accurately
• Able to write informatively, clearly, and accurately
• Problem solving and analytical skills
• Ability to work in a team environment

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience in a technical support role, or other technical experience
• Associate’s degree in information technology, Computer Science, or a related field
• Basic understanding of software/hardware troubleshooting
• Experience in Service Now and TalkDesk
• Experience in retail cash offices

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department.

Title: Financial Retirement Customer Service Rep – Remote

Location: Cedar Rapids United States

Work From Home, USA

Cedar Rapids, Iowa

time type: Full time

job requisition id: R20056523

Job Description:

Job Family

Customer Service

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a erse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment – one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Transamerica is a part of Aegon, an integrated, ersified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information, visitwww.transamerica.com.

Who We Are

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality inidual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, inidual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology).

Job Description Summary

Job Description Summary

As the point of contact and “voice of the company” for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

Job Description

Responsibilities

• Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRA’s and 403(b) investments.
• Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
• Locate/research information using multiple systems/technologies.
• Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
• Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
• Learn and maintain a basic understanding of products, procedures, and systems
• Achieve department metrics and expectations
• Participate in a team based environment to achieve department goals

Qualifications

• Associate’s degree in a business field or equivalent experience
• One year of call center or customer service experience, or financial services industry experience
• Ability to communicate with customers in a professional manner, orally and in writing
• Ability to work independently and as part of a team
• Proficiency using MS Office tools

Preferred Qualifications

• Understanding of retirement products such as 401k, IRA, and 403(b)
• Ability to navigate multiple screens and systems at one time
• Previous work from home experience
• Previous financial industry experience
• Salesforce experience
• Product promotion experience

Working Conditions

• Work From home/call center environment – must have work environment with minimal distractions
• Hours of operation are 7am to 8pm CT, must be able to work any of those hours. Open availability Monday-Friday.

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules and other compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.

Compensation:

The hourly for this position generally ranges between $16.00 – $20.00 an hour. This range is an estimate, based on potential qualifications and operational needs. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations.

Bonus Eligibility:

This position is also typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Inidual Performance and is at Company Discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs
• Peer Recognition Program (BRAVO)
• As of December 31, 2022

Inclusion & Diversity

We believe our commitment to ersity and inclusion creates a work environment filled with exceptional iniduals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of ersity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of ersity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.

Giving Back

We believe our responsibilities extend beyond our corporate walls. That’s why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation

Transamerica’s Parent Company

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 29.5 million people across the globe. It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and ersity.

Title: Customer Experience Agent (Remote)

About Us

At Thesis, we believe that everyone has the capacity to unlock their brain’s full potential. In a world where technology is outpacing human evolution, it’s become more difficult to keep pace with the constant stimuli of the world we live in. The result? People are struggling to be present in every part of their lives. That’s why we’re building an ecosystem that helps people reclaim their focus, starting with nootropic blends to support every kind of brain.

Thesis helps people find the right nootropic blends for their brain chemistry—made from the highest quality, high potency and bioavailable blends at clinically studied dosages—to achieve their goals by boosting brain function and enhancing mental clarity. Thesis has already attracted significant attention, with over $14M raised in venture capital, endorsements from notable healthcare experts and athletes, and is advised by leading neuroscientists from Yale, Penn, and MIT.

As we continue to grow, we’re looking for exceptional people to join us in revolutionizing cognitive enhancement. If you’re ready to contribute to a pioneering movement that promises personal growth and industry leadership, we invite you to explore a career with us at Thesis.

About The Role

As a CX Agent, you will be the frontline representative of our company, providing exceptional service and support to our valued customers. Your primary focus will be handling inbound and outbound calls, addressing inquiries, resolving issues, and ensuring a positive customer experience at every interaction.

How You’ll Make an Impact:

• Deliver above-and-beyond customer service over all of our channels—including phone, email, and social platforms
• Listen attentively to customer concerns, troubleshoot problems, and provide effective solutions to ensure customer satisfaction.
• Develop a comprehensive understanding of our products, services, and policies to provide accurate information and assistance to customers.
• Strategize ways to improve our service, streamline our processes, and better serve our customers
• Communicate clearly and effectively with customers, using active listening and concise language to convey information and instructions.
• Accurately document customer interactions, including issues raised, solutions provided, and any follow-up actions required, in our Helpdesk system.
• Follow established protocols and procedures for handling customer inquiries, escalations, and complaints, ensuring compliance with company policies and regulations.
• Collaborate with other CX team members and departments to resolve complex issues, share customer feedback, and improve overall customer satisfaction.
• Meet or exceed key performance indicators (KPIs) such as call quality, average handling time, and customer satisfaction ratings.

We’re Excited About Your:

• Strong perspective on what separates good from great in terms of customer service interactions
• Strong communication skills and ability to distill complex information
• Organizational prowess and ability to wear multiple hats
• Ownership mentality—you are a self-starter and demonstrate a strong bias for action
• Interest or knowledge in nootropics/health and wellness
• Empathetic presence with the ability to put yourself in the customer’s shoes
• Hard working with a “no task is too small” attitude

A Few of Our Perks and Benefits:

• Competitive compensation with an exceptionally generous equity package
• Competitive Health, dental, and vision plans (including a 100% covered premium plan for all 3!)
• HSA, FSA and pre-tax commuter benefits for parking and transit
• Ancillary benefits through Talkspace, One Medical, Kindbody, Teladoc, Classpass and more!
• 401k to help you plan for the future
• Unlimited (yes, unlimited) Thesis nootropics
• A strong emphasis on promoting from within and personal development

Our Values:

• Meet Your Potential: At Thesis, we create opportunities for personal and professional growth. We reward hard work, dedication, and an entrepreneurial spirit. We believe in open and honest feedback to help us continually learn and improve. In return, we are committed to providing the resources, support, and guidance for our team to achieve their ambitions and meet their potential.
• Own Outcomes: We are driven by achieving meaningful results, both for our customers and our business. We’re proactive, conscientious, and take responsibility equally in times of triumph and challenge. We also operate with a sense of urgency because we want to seize the opportunity to create a new category and bring nootropics to everyone who needs them.
• Lead with Science and Data: We are obsessed with data to understand our impact, and always seek the truth through objective metrics that help us make informed decisions. Science and evidence underpin everything we do, from product formulation to marketing claims. We’re committed to making the highest quality nootropics on the market and measuring our efficacy.
• Create Exceptional Experiences: We are committed to creating a work environment that fosters a unique culture and deep sense of belonging. We create exceptional experiences by showing up for each other, giving each other the benefit of the doubt, and building an inclusive and warm environment—in and outside of the office. We’re equally committed to showing up for our customers by delivering a thoughtful and impactful experience for anyone who tries one of our products.

Location: United States

Req Num: 24-1036

Functional Group: Customer Experience

Company AFN-Afni

Job Description:

What Will I Do as a Remote Customer Service Representative?

We’re looking for iniduals who are just as good at working at home as they are at delivering exceptional customer service! Does that sound like you? If so, keep reading!

Afni is looking for friendly, motivated customer service pros who thrive in a fast-paced remote environment. As a Remote Customer Service Representative, you have the opportunity to make someone’s day and that’s what you’ll do when you work for us!

You will represent one of the nation’s largest brands as a Customer Service Representative, interact and build meaningful connections with customers via inbound calls as you assist with their needs – all from the comfort of your home! Sure, some calls might be tough but we will prepare you for all call types and customers during your paid training! As part of this role, you will upsell customers to ensure they have the best features to meet their needs.

As part of our remote team, we are trusting you to be as productive at home as you would in a traditional workspace. With the right setup and self-discipline, you will have the flexibility to work in a comfortable environment while staying focused on performing in your role.

Join our team and bring your energy to a customer-centric role that lets you work from the comfort of your home.

What You Need to Thrive in Our Remote Environment:

• Cable or Fiber Internet Service only (no DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• A work space free of distractions and security risks
• A work space with minimal background noise
• Ability to be on webcam during working hours

Why Afni?

Because with us, you matter. At Afni, you are not simply an employee, you’re part of our family.

As a Remote Customer Service Representative, you get:

• Remote Work. This position is 100% remote. We will send you the equipment needed for this role.
• Full time hours. 40-hour work week.
• Job Stability. We’ve been in business since 1936.
• Paid Time Off. Because rest isn’t a reward – it’s necessary for your wellbeing.
• Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
• Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
• Referral Program. We have one of the most lucrative referral programs around.
• Career Growth. Most of our senior leadership started as agents. We promote from within!
• Annual Performance Reviews. We reward your good work with more money.

What are the qualifications to be a Remote Customer Service Representative at Afni?

• At least 6 months work at home experience
• At least 1 year of Call Center experience.
• Must live in the state of Georgia.
• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States

More About Afni:

What we do: https://afnicareers.com/get-to-know-us

Where are we located: https://afnicareers.com/locations

What’s new with us: https://afnicareers.com/news-events

What it’s like being part of the Afni family: https://afnicareers.com/culture-perks

At Afni we provide equal employment opportunities to all qualified iniduals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Title: Customer Service Specialist

Location: United States

Job Description:

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handle continuous work volume by interacting with patients and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources
• Receive and process order requests from referrals for durable medical equipment and healthcare services
• Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges
• Demonstrate professionalism and provide high quality service when interacting with patients, caregivers, and/or referrals
• Resolves patient/referral complaints and escalations with urgency by the identifying problem, troubleshooting of equipment and/or coordinating appropriate corrective action
• Assess patient and referral needs, identify satisfactory resolution, and provide high quality customer service
• Comply with and adhere to all regulatory compliance areas, policies and procedures, and best practices
• Follow quality program guidelines and procedures for all transactions to ensure that we give the best service to all customers
• Performs other duties as required

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• High School Diploma or GED required
• 1-3 years of Call Center Experience preferred
• 1-3 Years of Healthcare and/or Health Insurance Customer Service experience preferred
• Experience working in remote environment preferred

Certificates, Licenses, Registrations or Professional Designations

• N/A

SKILLS, KNOWLEDGE AND ABILITIES

• Assess problems & identify solutions
• Professional verbal and written communication
• Effective listening, paraphrasing, and summarization
• Personal accountability and emotional intelligence
• Time management and reliability

Computer Skills

• Basic skills in using a Windows based computer.

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic level mathematical proficiency

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified iniduals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise.

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific inidual’s position.

PLEASE NOTE: This is a remote position which is US-based. This role requires iniduals to physically reside and work within the United States. Company systems and equipment are monitored for security and other purposes and removal of Company equipment outside of the United States is not permitted without prior authorization.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

About the Role:

Key Responsibilities:

• Manage and resolve escalated queries from business customers via phone, chat, and email.
• Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
• Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).
• Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.

Skills and Experience:

• 3-4+ years of experience providing specialized customer support, B2B preferred, ideally within a SaaS or enterprise software environment.
• Proven experience managing escalations and maintaining strong relationships with business customers.
• Experience working towards High CSAT (>90%) and QA scores in B2B environments.
• Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction.
• Familiarity with SLA management and complex customer issue resolution.

Why Work at CBH?

• Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers.
• Work remotely with a erse team from around the world.
• Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business.

System Requirements:

• A reliable laptop/desktop (no Chromebooks or Linux OS).
• Minimum 20 Mbps wired internet connection.
• Wired headset.
• Quiet, distraction-free working environment.
• Stable power and internet connectivity.

Salary and compensation

Aurora is looking to hire a Customer Success Manager to join their team. This is a full-time contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Reedsy is hiring a remote Customer Happiness Manager. This is a full-time position that can be done remotely anywhere in the United Kingdom.

Reedsy - Where authors & publishers meet the best publishing professionals.

Rocket Money is hiring a remote Customer Support Associate. This is a full-time position that can be done remotely anywhere in the United States.

Rocket Money - The money app that works for you.

Apollo is hiring a remote Customer Success Manager, High Touch. This is a full-time position that can be done remotely anywhere in the United States.

Apollo - Apollo is the all-in-one sales intelligence platform.

Title: Customer Service Representative – Parent Liaison (Remote)

Location: Remote

Cranial Technologies is the only company in the world completely dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated, we are the plagiocephaly experts.

We are currently looking for a Customer Service Representative to join our rapidly growing team! Our ideal candidate will build a rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. You will educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service.

We will train you on our process and all things unique to Cranial Technologies!

Responsibilities include:

• Providing outstanding customer service to our families over the phone
• Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
• Coordination of information between referring physicians, insurance companies, and our own treatment clinics
• Review cost share amounts, co-payments and financial responsibility with our families
• Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day

Requirements:

• 1 – 2 years’ customer service or related experience
• 1 – 2 years’ experience with computer software
• Exceptional communication including phone etiquette and human relations skills
• Ability to work with people from erse backgrounds
• Proactive mindset with the ability to absorb new information in a timely manner
• Professional demeanor in both written and spoken communication with families, providers, and coworkers.
• Ability to problem-solve and prioritize daily tasks to manage inidual workload.

We offer an excellent benefits package:

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• Flex Spending Plans
• 3.5 Weeks Paid Time Off plus 7 paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• The pay range for this position is $17.00 – $18.00 per hour. Pay is dependent on the applicant’s relevant experience.
• $1,000 Sign-On Bonus*

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail**

*internal candidates are not eligible for a sign-on bonus.

Ramp is hiring a remote University Grad: Customer Experience Agent. This is a full-time position that can be done remotely anywhere in the United States.

Ramp - Spending made smarter.

Bitso is looking to hire an Onboarding Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Title: Corporate Sales Coordinator

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off

Reports to:

Requirements:

• 1-3 years fitness experience, with a sales background
• Strong verbal and written communication skills
• High energy and enthusiasm for fitness

Special Skills:

• Excellent Customer Service skills
• Excellent verbal and written communication
• Strong computer skills – Excel, Word, Zoom
• Experience creating SOPs

Compensation: $40,000 salary

Sales Commission: $6,000-$24,000+ bonus opportunity

• 0-10 sales: $0 per sale
• 11-20: $25 per sale
• 21-40: $35 per sale
• 40+: $50 per sale

Job Summary:

We are seeking a personable, organized, and results-driven Perks Partners Coordinator to help us close deals with potential partners interested in advertising at our gym. We are looking for someone who can communicate the program effectively to General Managers within the clubs, manage leads effectively, communicate the benefits of our partnership program, follow up diligently, and close deals. This role offers the opportunity to play a key part in our business development efforts and grow with the company.

Responsibilities:

• Meet monthly sales goals by developing new partnerships and retaining existing.
• Work directly with gyms to create new corporate Perks Partner accounts
• Support all locations with Perks Partners customer service via transfers, cancellations, enrollments, etc
• Work directly with marketing to manage partner advertisements in our mobile app, on our club TVs, social media, website and other partner recognition.
• Train club staff on protocols and lead generation for Perks Partners
• Reporting: Maintain accurate records of all interactions and sales activities in our tracking system
• Audit: regularly audit partnerships to ensure accurate enrollment.
• Travel to gyms as needed to help generate new business and train staff on generating referrals.

This is a remote position.

Compensation: $40,000.00 – $70,000.00 per year

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a erse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Product Support Specialist

Remote

Operations

Full time

Description

We are seeking a dedicated and client-focused Product Support Specialist to join our team. In this role, you will be the primary point of contact for clients and internal employees addressing their inquiries, troubleshooting technical issues, and ensuring a positive client experience. The ideal candidate has excellent communication skills, a problem-solving mindset, and a passion for helping others.

Key Responsibilities:

• Respond to clients/employees via phone, email, and Microsoft Teams in a timely and professional manner.
• Diagnose and troubleshoot issues related to company software, providing clear and concise solutions.
• Escalate complex problems to higher-level support when necessary, ensuring proper documentation of the issue.
• Follow up with clients to ensure full resolution of issues and satisfaction with the service provided.
• Maintain up-to-date knowledge of company products and services to assist customers effectively.
• Provide feedback to the product and development teams on recurring issues to help improve the customer experience.
• Create and update documentation, FAQs, and user guides to assist clients in resolving common problems on their own.
• Assist with onboarding new clients by providing setup assistance and answering questions about product usage.
• Monitor support tickets and ensure that all inquiries are resolved within established SLAs.
• Collaborate with team members to identify areas for improvement and share best practices.

Requirements

• Previous experience in a customer support, helpdesk, or technical support role preferred.

• Excellent written and verbal communication skills.

• Strong problem-solving skills with the ability to think critically and troubleshoot effectively.

• Ability to manage multiple tasks and prioritize in a fast-paced environment.

• Proficiency with customer support tools and software (e.g., Microsoft Teams, Outlook, DME Billing Software, Office Suite)

• Strong interpersonal skills and a customer-first attitude.

• Ability to work independently and as part of a team.

Benefits

Prochant offers some of the best benefits in the industry! We take great care of our employees. Prochant’s Fortune-500 level benefits package includes:

• Health Insurance
• Gap Insurance
• Dental Insurance
• Vision Insurance
• Short Term / Long Term Disability (company paid)
• Term Life Insurance (company paid, employee can elect additional)
• Full suite of supplemental insurance plans, including:
  • Disability Income
  • Level Term Life
  • Accident Insurance
  • Critical Illness Insurance
• Floating holidays and paid time off
• 401K with company match
• Employer Paid Family Teledoc plan

Deel is hiring a remote FinTech Support Specialist. This is a full-time position that can be done remotely anywhere in LATAM.

Deel - Payroll and Compliance for International Teams.

Title: Customer Care Senior Team Lead – SalonBiz

Location: Canada – United States

Job Description:

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values

SalonBiz is a single solution for unlimited growth for salons and spas, providing the tools salons need to thrive like appointment booking, integrated payments, inventory management, and comprehensive reporting. Its SaaS platform and support provides solutions to empower salon staff and effectively run a business. SalonBiz is an EverCommerce subsidiary operated by EverWell solutions.

We are looking for a Customer Care Senior Team Lead to lead the Level 2 and Level 3 teams in managing all escalation support requests for our SalonBiz Product.

The core purpose of the Senior Team Lead role is to ensure that our customers experience a world-class Customer Care experience in the US region.

This is a hands-on role that will require you to lead staff with differing levels of technical expertise as well as manage escalations. Additionally, coach team members to realize their full potential to continually enhance and exceed customer expectations.

You will also assist the Manager of Customer Care to execute strategic initiatives set by the Global Head of Support and Organizational Risk as directed to optimize Care Team Operations.

What you’ll be doing:

Assisting the Customer Care Manager to Optimize Care Operations and improve Key Customer Metrics through development and execution of team level initiatives and assisting on strategic initiative execution as required

Basic Qualifications

• A minimum of 2 years’ leadership experience in a SaaS or similar company
• Ability to manage simultaneous projects & process improvement initiatives
• Experience with coaching & developing staff
• Exceptional customer experience
• Salon or Spa industry experience desirable
• Ability to hold themselves accountable and raise the bar for those around them
• Experience handling support tickets in an IT service desk environment
• Ability to learn quickly
• Excellent verbal and written communication
• Comfortable working at a dynamic company
• Can use good judgment to solve problems where protocol might not exist

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – you will work 100% remotely.Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development through Udemy
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
• Student Loan Repayment Program

Schedule:

Monday – Friday, 8am – 6pm Central Time Zone

Compensation:

The target base compensation for this position is $48k to $55k USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Title: Senior Customer Operations Analyst

Location: United States

Job Description:

What We Do:

The Customer Operations team ensures each client site readiness by completing maintenance and service activities within the PayScale MarketPay and Insight Lab products. This work includes completing a year over year refresh of client job matches, survey participation services, validation of data permissions and other related actives as assigned. You will coordinate with clients to research and complete client requests, while communicating key information and results accordingly.

What You Do:

As a successful team member, the Sr Analyst provides assistance and guidance to our clients using project management techniques and in-product database management tools. An ability to quickly master the maintenance and configuration functionality within our system platforms is essential to this role.

In this role, this inidual will:

• You will manage the end to end cycle for client site seasonal activities.
• You will ensure client site readiness by utilizing in-product functionality specific to cyclical seasonal activities.
• You will inventory and track your assignments, while maintaining the records necessary to ensure site data and configuration is accurate.
• You will provide site level instruction, training and insights to both internal staff and external clients, acting as a subject matter expert and internal consultant.
• You will be responsible to complete client and department projects as assigned.

Experience:

• Bachelor’s degree with 5-8 years of Software Customer Support, Customer Success or data management related experience.
• A minimum of 5 years of Compensation industry experience.
• Proven ability to prioritize and lead multiple projects/task assignments simultaneously to meet deadlines and manage competing priorities across the team.
• Excellent customer service skills which include strong communications skills (both verbal and written) and a dedication to accuracy, reliability, and attention to detail.
• Ability to work autonomously, show success in self-directed learning and be self-managing with good analytical, organizational, and time-management skills.
• Apply high ethical standards to protect the confidentiality of clients and 3rd party data.
• Preferable experience with PayScale’s compensation/survey management software, MarketPay.
• Experience with PC/Web applications, particularly Excel and relational databases.

Skills:

• Customer Service
• Effective Communications
• Project and Prioritization management
• Dedication and attention to detail

Tools:

• MS Excel and Relational Databases.
• Salesforce.com CRM
• MarketPay (or other compensation management software) experience a plus.

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $81,000 – $121,600, exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual corporate bonus of 10%. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

Company Description

Payscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals.

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses get pay right and to make sustainable fair pay a reality. Empowering more than 50 percent of the Fortune 500 in 198 countries, Payscale provides a combination of erse and dynamic data sources, experienced compensation services, and scalable software to enable organizations such as Angel City Football Club, Target, United Healthcare, Gainsight, eBay, and The Washington Post to make fair and appropriate pay decisions.

Location

Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person for the moments that matter.

In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices.Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs.

When it matters (usually no more than a few times a year) we take the time to gather for in-person events.

Payscale has employees across the US, Canada, and the UK, however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.

Benefits and Perks

All around awesome culture where together we strive to live our 5 values:

• Respect every inidual, work as a team
• Be Customer first, customer centric
• Have a Bias towards action
• Commit to excellence (we give our best everyday)
• Make Data driven decisions

An open and inclusive environment where you’ll learn and grow through programs and resources like:

• Monthly company All Hands meetings
• Regular opportunities for executive leadership exposure through things like AMAs
• Access to continued learning & development opportunities
• Our commitment to a continuous feedback culture which allows us to drive performance and career growth
• A growing network of Employee Resource Groups
• Company sponsored volunteer hours
• And more!

Our more standard benefits

• Flex Paid Time Off, giving you flexibility to rest, relax and recharge away from work
• 15 Paid Company Holidays, including an extended Fourth of July break, World Mental Health Day, and Juneteenth
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
• 401(k) retirement program with a fully vested immediate company match
• 12 weeks of paid parental leave for birthing or non-birthing parents
• Unlimited infertility coverage benefits through our medical plans
• Health Savings Account (HSA) options and company contribution each pay period
• Flexible Spending Account (FSA) options for pre-tax employee allocations

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

Equal Opportunity Employer:

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

Customer Support Specialist

Corporate

Remote, Remote, United States

Description

Customer Support Specialist

apree health is hiring full-time Customer Support Specialists to join our Customer Support team in our Sandy, UT office. We are looking for smart and motivated iniduals with experience in the rapid-growth healthcare & technology industry. This job is vital to the success of our products, and it demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products.

Monday – Friday, days, hybrid/remote shifts

Must be able to start on November 4, 2024, and be present for all training for the following six weeks. Training is fully paid and benefits start on day one. Only candidates available to work Monday through Friday between 5:45 AM – 7:00 PM MST will be considered. Shifts will be assigned after training. Must complete 6 weeks of training with 100% attendance.

apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs.

• Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
• Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more.
• Take ownership of resolving customer service and healthcare navigation issues
• Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
• Keep customer information confidential and in compliance with HIPAA regulations
• Manages case backlog attentively and documents each interaction in Salesforce
• Exercises problem resolution skills when handling customer concerns using various internal tools
• Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
• Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST

Qualifications

• 1 – 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims
• appointments, strong organizational skills, and the ability to solve problems.
• Medical office experience preferred but not required
• Two years of proven customer service and/or patient care experience
• Strong communication skills, both verbal and written
• Tech savvy- the ability to use and navigate members with our mobile technology
• Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
• Positive, friendly, and professional demeanor with customers
• Adept at juggling multiple tasks and customer support requests at the same time
• Familiarity with Salesforce Service Cloud and Google Suite is a plus
• Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
• High school diploma preferred
• Spanish speaking and writing skills are a plus

At apree health our vision is to transform lives through better health. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our ersity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why ersity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.

What you’ll love about working here:

• Fun, friendly, and unique culture – Bring your whole self to work every day!
• Medical, dental & vision insurance starts 1st day
• Paid time off & paid holidays
• Employer contributions for HSA accounts
• Tuition assistance
• Matching 401(K)

Location: Sandy UT -Hybrid/Remote

Compensation: $20-$25/hr. & bonus eligible (national average, premium markets may vary)

Customer Service Representative- Part-Time – Saturday and Sunday 11:00 a.m. to 7:30 p.m.

Job Category: Administrative

Requisition Number: CUSTO028305

• Full-Time
• Rate: $14 USD per hour
• Remote USA
  United States

Position Description:

This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.

Essential Duties and Responsibilities:

Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.

• Provide prompt, accurate and courteous responses to customers
• Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
• Answer incoming customer service orders as soon as possible
• Display active listening and superior customer service skills for both external & internal customers.
• Document activity to the DDF system
• Consistently check appropriate DDF screen for report results to call back to customer
• Display the ability to enter orders manually via our fax process
• Display the ability to operate the phone system effectively
• Adhere to work schedule

Other duties as assigned

Qualifications Required:

• Ability to work independently and as a team
• Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel
• Computer knowledge
• Strong customer service skills
• Solid communication skills (including verbal, written and listening skills)
• Solid problem solving and decision making abilities
• Good organizational skills
• Execute and prioritize multiple tasks
• Professional
• Ability to type 35 – 40 words per minute
• Flexible and adaptable to change
• Medical terminology / experience preferred but not required
• A minimum of a High school Diploma or equivalent required
• Must have high speed internet for Remote work

Benefits:

TridentCare offers a competitive wage and robust benefit package to full time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include:

• Two weeks of vacation time
• Health Insurance after 30 days!
• Sick time
• 8 paid holidays
• Same day pay available
• Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
• Dental insurance
• Vision insurance
• Disability insurance
• Company paid life insurance
• 401(k)

Qualifications

Skills

Preferred

Computer Skills

Intermediate

Customer Service

Some Knowledge

Education

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities