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Duties and Responsibilities:HYPR is looking for a exceptional Customer Success Engineer to help our customers deploy and integrate HYPR's true passwordless solution on-prem, in the cloud or hybrid environment. The responsibilities will include owning the technical engagement and success of customer implementations, defining architectures, rolling out HYPR in phases and in the process troubleshoot and resolve customer challenges by working with the customer and HYPR product management and engineering.The Customer Success Engineer will travel up to 50% of the time and is the leading representative of the Company in front of client deployments, and rollouts with significant visibility across leadership and Company goals.Preferred Qualifications:* 5+ years experience in a customer facing capacity such as customer success engineer or sales engineer (POC level) or professional services.* Ability to work creatively and analytically to solve technical problems and understand business issues* Excellent communication and troubleshooting skills and able to multitask. * Development background is a big plus especially if it on IOS or Android* Authentication and Authorization* Deployment and Architecture* FIDO, SAML, OAuth, OIDC, RADIUS, LDAP* Significant technical background in some of these described protocols* Coding in Java, Python, Shell, Swift* Windows such as Domain Controllers, Active Directory and Active Directory Certificate Services* Comfortable in working on Linux* REST API and tools such as curl, openssl, packet sniffing etc* Contribute to artifacts such as knowledge base, blogs and customer portal to ensure repeatable processes and solutions* Work with all business units such as product management, engineering and services by communicating proactively to resolve customer issuesEducation: * Bachelors or Masters Degree in Computer Science or related engineering fieldWhat HYPR Offers: * All frontend and backend engineers are Senior, you’re joining a team of All Stars who consistently deliver the highest quality code and products in tight timelines* An organisation with a great work life balance. Many of our employees have families and responsibilities outside of the office that they are able to easily meet.* Extreme product focus, at HYPR you’ll never be spinning your wheels on tasks that do not matter. Everything we develop is cutting edge and important.* High levels of ownership. We understand that we are able to do our best work when we can bring insights together.* An emphasis on collaboration and access to giants in the industry. We achieve our best because we employ the best.* Our engineers use the latest frameworks and language iterations. Our marketing, sales, ops and more utilize the best and latest tools for innovation and scale.Benefits Include: * Competitive Salary & Equity offer with significant upside as we scale* Great Medical/Dental/Vision coverage, as well as FSA/HSA, 401k available and more* Generous equipment budget and customized workstation. You will have what you need to be successfulWork authorization: US Citizen or H1BFull Time Opportunity: YesRemote: AvailableHYPR is an Equal Opportunity Employer. #Salary and compensation

Are you interested in being part of a global Technical Support Engineering team that supports the innovation that drives open source development?  Would you like to have the ability to solve customer issues without navigating multiple levels of internal bureaucracy? Would you like to work directly with product development teams and have a real impact on products used by millions of software engineers?   If so, this role is for you. We are searching for another great Senior Technical Support Engineer to support our APAC customers.   While this is a 100% remote role, we are looking for the Engineer to be based in New South Wales Australia.Our Support Engineers work with support and engineering team members to perform triage, the root cause analysis, debugging and troubleshooting of our product installations which are both cloud-based and on-premise.  You will maintain our knowledge base of best practices, known issues, and solutions. Additionally, you will extend our support infrastructure by crafting and writing diagnostic tools and scripts. And, you will even write some code.While our Technical Support Engineers come from many different backgrounds, they have previous development and/or quality engineering experience.  They thrive on the challenge of solving a variety of problems at the application, operating system, and network levels. While this is a very challenging role, there is a tremendous amount of satisfaction that comes from learning new tools and technologies. You are not going to get bored in this role!What we are looking for* Strong technical troubleshooting and problem-solving skills.* Deep understanding of operating systems (Linux, Windows, OSX, etc.).* Knowledge of networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL).* Java thread and heap dump analysis ability. * Strong written and oral communication skills.#Salary and compensation

This is a long-term, remote position, for a B2B lead generation platform. Impeccable English is a Must. We're looking for an experienced Account Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams, to improve the entire customer experience.We offer a fixed salary + commission on performance.# Responsibilities

• Serve as the lead point of contact for all customer account management matters- Oversee a portfolio of assigned customers and conduct well-being status calls on a regular basis- Where possible, develop new business from existing clients- Build and maintain strong, long-lasting client relationships- Strategize with the internal team on potential areas of campaign improvement and present that to the customer # Requirements- Ideally with a background in Customer Service or to be customer oriented- Ability to maintain sharp attention to detail- Excellent listening, negotiation and presentation abilities- Strong verbal and written communication skills Be sure to mention the words READY RATHER SHOCK when applying to show you read the job post completely. RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation
  No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive and English jobs that are similar:
  $50,000 — $120,000/year#Location🌏 Worldwide

Are you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?Now, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps — all from your home office. It is remote work. Pretty great, right?Customer Success at Aha! is unique and challenging. You should know that we think about customer support differently. And we do not have commissioned salespeople. Instead, our all-remote team works closely with customers to highlight what's possible with our software — from conducting virtual product tours to sharing product management best practices drawn from personal experience.We are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!As a Customer Success Manager at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of product and marketing experts. More than 250,000 users worldwide trust Aha! to set brilliant strategy, capture customer ideas, create visual roadmaps, and manage breakthrough marketing programs.We are looking for someone who:* Has at least 2 years working as a product manager (or equivalent experience)* Brings deep experience working with SaaS* Loves to showcase advanced technology to sophisticated customers* Writes exceptionally well* Wants to work on a team with other high-performing peersWe are committed to being great, and we want someone who:* Has a "can do" attitude and a history of delivering superb work again and again* Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks* Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companiesWe are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program. #Salary and compensation

Airtable is seeking an enthusiastic Customer Support Advocate who can act as the champion of our customers. Airtable users span every industry and every function—they are cattle farmers, Fortune 500 companies, and city governments—which means our Customer Support A will be supporting a erse and dynamic range of use cases. We're looking for someone who excels at identifying the root of a problem (distinguishing between proximate and ultimate causes), and whose passion is uncovering creative, out-of-the-box solutions. The right person won’t just field questions, but will use our support platform as a vehicle to identify and solve the deeper needs of our customers. The role requires high empathy and an entrepreneurial spirit: the right answer won't always be obvious, but you see this as part of the fun!Our customer support team is small but growing rapidly, which means that this is a unique opportunity to help define Airtable’s voice and support function. The job is fully remote--we’re a flexible team and believe your best work can be done anywhere.# Responsibilities

If you get excited at the mere thought of helping customers use new technology to help speed their SDLC so they can innovate faster, while making their software more secure - then you should keep reading. We are growing rapidly, and we need to add Customer Success Engineers (CSE) to collaborate with our customers to ensure they continuously see value across the Nexus platform.What You Will Do* Our customers are enterprise architects, security officers, build engineers, developers, DevOps managers, and associated stakeholders in the SDLC. They are incredibly smart and know their stuff. In this role, you will:* Coach and educate a set of customers on the implementation and usage of best practices to ensure smooth onboarding, faster adoption, increased footprint, etc.* Derive and define methodologies as well as common pitfalls through customer meetings (remote & on-site), data analysis, and customer interviews* Engage in one-to-one and one-to-many customer outreach with the goal of educating customers, understanding their implementation status and defining/documenting how we can close any “customer success gap.”* Share field insights with your CSE peers as well as our Sales, Product Marketing, and Engineering teams. Provide feedback on how to bring more valuable features to the product based on customer reactions and your hands-on experiences.* Discover and analyze gaps in the customer experience, identifying "early warning" signals and then working with cross-functional teams to address them.* Act as the voice of the customer - use your insights to help us drive improvements, influence product roadmap, deploy customer advocacy programs, etc.* Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.* If you’ve been told, “you have a great bed-side manner,” that’s what we’re looking for.  And while there will be some days of mostly screen-time, this is a customer-facing role.* Travel is likely to be around 35-45%.Experience and skills desired:* Deep familiarity with tooling used in the SDLC including: source code version control systems (e.g., git, subversion, cvs, etc.), modern build tools (e.g., Jenkins, continuous integration systems), package managers (e.g., Maven, Gradle, Nuget, NPM, etc.), continuous delivery technologies (e.g., Puppet, Chef, Udeploy, etc.)* The ability to work with such tooling to integrate Sonatype's specific solutions into customers' application lifecycles is required.* Excellent troubleshooting and analytical skills* Well-honed project management and organizational skills* Prior development expertise and experience with tools such as Hudson/Jenkins (CI Servers) and Eclipse / other IDEs is desirable.* Experience working in the cross-functional role alongside Engineering and Sales organizations is a plus.* Experience with application security and licensing and helping build processes around both are desirable#Salary and compensation

SocialChorus is a platform for communicators. We help them become heroes within their organizations by giving them the tools and expertise they need to unify their enterprises. Companies thrive and win when all of their workers feel aligned, informed and supported.Joining SocialChorus means joining a movement where every worker matters. This movement has taken root and is evident in our 100+ customers and hundreds of thousands of their employees worldwide and has only just begun. Now we need your help to achieve our goal of connecting every worker. Ready to make a difference?As part of our distributed team working from anywhere, the Technical Support Specialist is a key part of our Client Strategy & Success team working on a wide range of Tier 1 support issues.Responsibilities* Provide high volume email and phone support to internal and external customers* Review and respond to tickets in the queue ensuring to meet published SLAs* Write detailed status notes on a regular basis to keep tickets up to date* Review aging tickets to ensure all tickets have defined next steps* Monitor the Emergency HotLine in order to react to P0 and P1 issues with urgency* Write customer facing functional documentation with easy to follow steps* Utilize the internal Knowledge Base to research issues* Reproduce customer issues as needed prior to escalations* Escalate unresolved tickets clearly, articulating issues to the escalation team* Manage multiple tasks and projects, both independently and also as part of a team* Performing other support and help desk duties as assignedCritical Success Factors* Experience working as  Level 1 Technical Support Specialist* Attitude of urgency in order to resolve issues in a timely manner* Proven ability to treat customers with respect and professionalism* Ability to work efficiently, diligently and remain focused from a home office* Capacity to have empathy when customers have difficult issues* Excellent communication, organization and interpersonal skills * Strong reading comprehension and active listening skills* Exceptional problem-solving skills* Outstanding work ethic and commitment to inidual and organizational success* Demonstrated ability to learn new things* Excellent analytical and troubleshooting skillsDesired Background* Bachelor Degree in Computer Science, Math, or other Analytical Discipline* 1 -2 Years experience supporting Web and Mobile Applications in a High Volume Application Support GroupWhy SocialChorus?Because you care. About people, the work you do, and the connections you make. Work is such a large part of life, it only makes sense to make it awesome.If you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind it could be a perfect fit.Come for the challenges, come for the people, and the unlimited PTO, health benefits, 401k plan, casual and friendly environment, and a leadership team who truly believes in your growth both professionally and personally will keep you here. #Salary and compensation

Beta Analytic is looking for a self-motivated inidual to help assist in our customer service and business development efforts with current and potential French clients, which include universities, scientific researchers and archaeological institutions. Communications are over the phone and via email as well as periodic attendance at conferences. The candidate must be available during business hours and based in Europe.Beta Analytic is a dedicated radiocarbon dating laboratory for archaeologists, geologists and hydrologists. It also tests the renewable carbon content of various liquid, gaseous and solid materials for greenhouse gas and biobased/biofuel monitoring programs. Its sole mission is to provide academic and industrial researchers with highly accurate radiocarbon dating results within the quoted delivery time.The company's head office is located in Miami, Florida, with forwarding facilities in London, Sydney, São Paulo, Beijing, Xiamen, Pune, Seoul, Taipei, and Nagoya.We will give you all the training necessary to understand what is needed. This is a technical industry so we prefer an inidual who will be able to commit the time and effort required to understand the market and end-users. A scientific background is a plus but not required. Additional languages and skills are welcome.Desired Qualifications- French native speaker- Excellent communications skills (oral/written) in English- Attention to detail and accuracy- Basic Computer Skills - proficient in use of email and the Internet- Planning and organizational skills- Information gathering and information monitoring- Customer service orientation- Logical thinking and Problem-solving- Availability to travel to conferences & congressesFollowing an initial trial period, this could grow into a long-term position. This is a telecommuting position on a freelance basis.For more information on our company please go to www.radiocarbon.comJob Type: Full-time Be sure to mention the words EXTRA COUSIN SPEND when applying to show you read the job post completely. RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

Our mission:**In 2017, one billion immigrants worldwide sent over $600 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers through services like Paypal and Venmo, these people are trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more.Wave's mission is to change that by making sending money anywhere in the world easy and affordable. Since 2014, our app has allowed Africans in the US, the UK, and Canada to send money instantly to mobile money wallets in Kenya, Uganda, & Tanzania, saving our users over 70% relative to Western Union and MoneyGram.We recently launched remittances to Ghana, where we're growing quickly, and are looking to rapidly expand throughout Africa in the next year. That's where you come in...How you'll help us achieve it:Delighting our users is a core value at Wave. Excellent customer support is essential to this, but difficult to scale. We're looking for someone with experience running and scaling a customer service team so that we continue to wow our users as we expand to new markets.In your first few months, you'll*  Be responsible for seeing that our users receive the best possible experience when they contact us via phone, text or email. We get over 15,000 calls and texts each month!.* Grow, train, and evaluate our English-speaking Support Team, made up of 17+ hourly employees. * Turn your team into a feedback mechanism to help us improve both our internal and external product at an ever faster rate.* Build a French-speaking support team sourced out of Senegal to service our upcoming France to Senegal corridor.* Work with our Head of User Experience and Risk Support Manager to set metrics-based performance goals for your team. You'll then craft processes and feedback loops to help your team achieve these.* Create and perpetuate a Support Team culture centered on empathy for and empowerment of our users and transparent and constructive collaboration within the team.* Coordinate with our Internal Tools team to ensure the Support Team has the resources it needs to serve our users.Requirements * You have a high-level of proficiency in both English and French. *You've had at least three years experience leading and scaling customer service teams that offer support over the phone.* You feed off interacting with people and getting the best out of them.* You possess an analytical mind and enjoy looking at data to both track trends and develop your team.* You're passionate about Wave's mission, and excited to do what needs to be done to reach our customer experience goals.Our company* We are a distributed group of six engineers and twelve operations team members spread across three continents who are deeply passionate about our mission.* Each quarter, we go on a five-day retreat together. In 2018, we've been to Vancouver, Lisbon and Austin.* We play in bands, teach dance classes, run Vipassana retreats, played semi-pro basketball, and built tools to help Doctors' Without Borders respond to the Ebola crisis. Be sure to mention the words TRAY PERMIT BARREL when applying to show you read the job post completely. RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

Auth0, a global leader in Identity-as-a-Service (IDaaS), provides thousands of enterprise customers with a Universal Identity Platform for their web, mobile, IoT, and internal applications. Its extensible platform seamlessly authenticates and secures more than 1.5B logins per month, making it loved by developers and trusted by global enterprises. Auth0 has raised more than $110 million to date and continues its global growth at a rapid pace. We are consistently recognized as a great place to work based our outstanding leadership and dedication to company culture, and are looking for the best people to join our incredible team spread across more than 35 countries!We are seeking iniduals with technology support experience to provide complex support services of the Auth0 SaaS solution. Reporting to the Regional Support Manager, this inidual will work closely with our customers to provide break-fix support, operational maintenance, and support services. This position is an integral part of Auth0's long-term relationship with its global customers, and the efforts put forth by this inidual will directly impact the long-term success of the relationship. In order to succeed in this team, this inidual must have the passion and energy to work in an entrepreneurial and fast paced environment.Auth0 has a strict NO JERK policy, so only those who love to collaborate, understand how to give and take constructive feedback and are always looking to make themselves and their peers better need apply.Responsibilities:* Support and maintain customers who have implemented the Auth0 SaaS solution, resolving technical and non-technical customer issues in a timely fashion operational management of support tickets.* Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.* Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.* Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices.* Collaborate with other departments in the company to achieve customer satisfaction.Requirements:* Strong analytical and problem solving skills.* Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance.* Ability to quickly context-switch between multiple complex work streams.* Instinctive ability to subide problems into basic components in order to efficiently pinpoint root cause of issues.* Customer-obsessed attitude — a customer advocate, always going the extra mileTeam player with solid communication and presentation skills.* Proactivity — identify opportunities and take preemptive action against potential problems.* Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans.Technical Domain Focus:* Knowledge of software development fundamentals and common architectures.* Knowledge of HTTP, encryption, basic security concepts.* Understanding of authentication and authorization concepts.* Knowledge of one or more auth protocols/specifications: OAuth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.* Proficient in at least one programming language; ideally JavaScript.Experience & Education:* Min 2 years of technical support and/or software development.* OR 2-5 years of solid experience in a business or technical analyst role for medium to large scale business software implementation projects.Location:* This position will be based in our office in London.Auth0 values ersity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #Salary and compensation

Platform.sh is a groundbreaking cloud hosting and development tool for web applications.Though young, we have become a major player in ecommerce and we recently helped launch Magento Enterprise Cloud Edition and the Sensio Cloud on Platform.sh technology.We are an award-winning team of hard-core hackers who want to revolutionize the way that developers and agencies build and deploy web applications. We’re mostly distributed, but we meet up daily in cyberspace, and occasionally in Paris, France. We value enthusiasm, team spirit, and a constant desire to expand personal knowledge and contribute to the community. We provide a multi-cultural, casual and balanced work environment. Our Account Managers are the ambassadors for the Platform.sh brand. They know the intricate needs and challenges of the customers in their portfolio and deeply care about their success. They lead communications in times of change or problem resolution, and foster a healthy working relationship with the customer.Mission : Sales activity for existing customers:- ensure renewal of contracts, including up and cross sells- report on renewal activity- liaise with sales team when necessaryCustomer care: - be involved in the customer’s journey from on-boarding to continued partnership- monitor and measure Customer satisfaction (eg. Net Promoter Score) through regular health checks- coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations- solve conflicts and concerns that were not solved at Customer Support level- build and manage workflows for handling complaintsTechnical Skills : - SaaS business acumen - relational and negotiation skills- ability to effectively prioritize and escalate customer issues as required- ability to learn and assimilate technical information quickly- fluent written and verbal English- basic knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.- basic knowledge of web development workflows and tools (git, CI tools)- knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 (a lot of our customers run those)- knowledge of cloud services (AWS, Azure)Soft Skills : - customer orientation- sense of service- energetic and self-motivated- communication and listening skills- analytical, problem solving and troubleshooting expertise- organization - pragmatism- capacity to work remotely in an international fast growing environment- high degree of ownership over one’s work Be sure to mention the words RIDGE REMEMBER EXCITE when applying to show you read the job post completely. RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

Millions of people experience real-life adventures with our apps. We help users all over the world discover the best hiking and biking routes, working to empower everybody to explore more of the great outdoors. And we’re good at what we do: Google and Apple have listed us as one of their Apps of the Year numerous times and users have given us more than 40.000 5 star ratings. Quality and the happiness of our users have always been central to us. To help our users with questions, technical problems and to get the most out of the product, we are looking for an outstanding Customer Support Manager to join our team.Your key responsibilities:**- Answer questions from users on all channels (Tickets, Forum, Twitter, Facebook, App Stores)- Understand what users want, organize their ideas and summarize the latest information for product development- Work with developers and QA to find and solve critical bugs in the wildWhy you’ll love it- You will work with outdoor fans and help them to have great experiences- You will be the voice and the ear for our users and have a big impact on our community- You will play a key role in our international team of designers, copywriters, app, backend and product experts- We let you work from wherever you want, be it a beach, the mountains, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3- Every day, your work will inspire people to discover more of the great outdoors- You’ll join us for team gatherings in locations like Mallorca or the Bavarian Alps several times a yearYou’ll be successful in this position if you- Have outstanding communication skills in German & English (C1-2) as well as a positive and eager attitude.- Are highly self-driven, responsible and keen to improve- Have 1+ years experience working in online or tech support and you love it- Are a tech savvy person that loves to learn quickly- Are able to break down complex problems to simple explanations- Are curious about the needs of users- Have a passion for Outdoor Sports, Apps and Technology- Are well-organized and able to handle several tasks at the same timeSound like you?Then send us the following- Your CV- Why you’re interested in working at komoot- Tell us a little about yourself and show us your interests via OSM, Twitter, Tumblr, Flickr or your website- Bonus points for: Doing something creative with komoot (We love people who go the extra mile)Be sure to mention the words **POPULAR TUNNEL HUMBLE when applying to show you read the job post completely. RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

Versata takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.We're running an Online Hiring Tournament on May 19th to hire L2 Customer Support Architects ($60K/yr).This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 50 Support Architects this week.This is a 100% remote, full-time role.This position is with Versata or one of its affiliated companies.This tournament will be hosted for our client Versata, they are looking to interview and hire top L2 Customer Support Architects the very next days! Are you deeply technical but enjoy working closely with customers to troubleshoot business critical issues? Are you as technical and smart as a software architect and really love learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.L2 Customer Support Architects are experienced software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.Candidate Requirements:* 5 years, as a support agent in a high-volume contact center.* You have software architect-level technical acumen in modern software languages - since 90% of the products you will be supporting are written in Java or .Net - you will be asked to prove your technical skills in these languages* Required administration and troubleshooting of: Windows or Unix/Linux Server, Network and Webservers, Database MS SQL / MySQL / Oracle / PostGreSQL, Sharepoint, Active Directory, Java / Java Script / CSS / HTMLWe recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.Click Apply Now > Register at the green button - you will receive the webinar link after completing registration. #Salary and compensation

Versata takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.We're running an Online Hiring Tournament on May 19th to hire L3 Customer Support Chief Architects ($100K/yr).This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 50 Support Architects this week.This is a 100% remote, full-time role.This tournament will be hosted for our client Versata, they are looking to interview and hire top L3 Customer Support Chief Architects the very next days! Are you deeply technical but enjoy working closely with customers to troubleshoot business critical issues? Are you as technical and smart as a chief architect and really love learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.L3 Customer Support Chief Architects are senior software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills to help a team. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.Candidate Requirements:* Bachelor’s Degree or equivalent* 5+ years in technical customer support and software engineeringWe recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.Click Apply Now > Register at the green button - you will receive the webinar link after completing registration. #Salary and compensation

ESW Capital takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.We're running an Online Hiring Tournament on May 19th to hire Software Engineers (USD $30K/yr) with expertise Cloud OR Java OR .NET OR C++ OR Front End.If you are not familiar with any of those technologies, you should not attend the event as we currently have openings only in those roles.This event will include testing. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 40 Software Engineers.This is a 100% remote, full-time role.You will be part of a team responsible for the technical delivery of a multi-million dollar revenue per year enterprise software product. That team is responsible to ensure that the customers are blown away by the technical differentiation and quality of the product. We want to give you the ability to look at code in ways it has never been looked at before, to understand the interdependency in the code.We are empowering software development and creating higher quality code by using the latest technologies and toolsets. We are excited about using data to make decisions, we are bringing big data and analysis to software development. We are on the cutting edge of software development, and we innovate improvements on the newest technologies. We want people who are adaptable and can learn new things, and can use new ideas and concepts to solve business problems.You will be tested in one of the following technologies based on your expertise:* Cloud* Java* C# (.NET)* C++* Front EndCandidate Requirements:* 2+ years of experience as a hands-on software engineer* Bachelor’s Degree in Computer Science, Electrical Engineering, or Computer Engineering* A ruthless commitment to testing the code you’ve written* Proficiency in the following skills and technologies is mandatory: Knowledge of backend programming languages, like C++, Java, C#, Ruby or others, Database(SQL server/Oracle/MySQL/MongoDB/Cassandra), SOA, EDA, and Design patterns, Javascript (ReactJS, AngularJS) , HTML5, CSS3, Cloud computing architecting, Linux, REST, tools for CI/CD, Git, and shell scripting, DevOpsWe recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.Click Apply Now > Register at the green button - you will receive the webinar link after completing registration. #Salary and compensation

ESW Capital takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.We're running an Online Hiring Tournament on May 19th to hire Customer Support Managers (USD $100K/yr).This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager.This is a 100% remote, full-time role.We're looking for experienced B2B Customer Support Managers who are the world’s best at managing customers and support teams. You will be expected to demonstrate both a mastery of the technical skills associated with the products at hand, as well as the managerial ability to motivate, build, grow and monitor your team in a high performing environment. We find that the best Customer Support Managers have a software engineering background but a passion for interacting with and solving the toughest customer problems.Specifically, you will be responsible for overseeing a team of 15-20 iniduals. You will be responsible for ensuring that team members are assigned support tickets and liaise with IT and Engineering teams where necessary to get tickets resolved and manage escalations from customer with fast resolution time and high quality deliverables. Unlike other support organizations - we have an innovative model where every agent learns every product. To do this - we staff with only the best global support engineers. You will own the process of reviewing feedback from customers and using the insights to set challenging goals for the team. Under your leadership, we expect to see consistent improvement in the net promoter score and the issue resolution times.We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.Click Apply Now > Register at the green button - you will receive the webinar link after completing registration. #Salary and compensation

ROLEPantheon is currently looking for a motivated, proactive and energetic inidual to join the company's customer success engineering team as a full-time member. Customer Success Engineers are the first point of contact for developers working with our platform. We rely on these iniduals to be friendly, knowledgeable, and problem-solvers. The ideal candidate will be resourceful, articulate, have good writing skills, and enjoy working as a team to deliver top-quality solutions to customers. This position would be either remote or onsite at our offices in Minneapolis, MN and supporting customers during PST business hours.Cool Things You'll Do The primary responsibility is to provide technical guidance and platform information to customers.  This includes reviewing log files, New Relic data, codebase structure/contents and identifying potential points of failure, as well as areas of improvement.  Additionally, Customer Success Engineers will be involved in:   * Contributing to documentation* Assisting with testing Pantheon products and tools (i.e. Terminus, Quicksilver)* Maintaining and enhancing Customer Relationships* Providing CMS expertise to new and existing customer groups.* You'll act as the key liaison between our clients and our internal teams, with the aim of enhancing customer experience so that everyone gets the most out of Pantheon's services.What You Bring To The Table* Overall, you're someone with a broad background/knowledge of Drupal/WordPress/general web development, with a flair for excellent customer service and strong relationship management skills. You should be a clear communicator, a creative thinker, and empathetic. You're also someone who is/has:* Deep understanding of PHP - you program & debug PHP, and you're experienced working with Drupal and/or WordPress.* Skilled in GIT.* Solid experience with Composer, Build Tools and CI* Solid experience using the command line.* Fluent in reading and understanding log files and error messages* Loves a good database query mystery* Familiar with the full stack, caching, and performance tuning.* Enjoys helping others and collaborating to find solutions.* Is patient and understanding under pressure.* Excellent writing skills and is very personable via email* Experienced in a customer facing role, working as a consultant or in an agency environment where you worked with clients.* Project management experience, or similar experience working on a team to solve problems.* Previous experience doing IT or tech support.Bonus Points For:* Having D.O. and/or WordPress.org profiles* Being a regular attendee at Drupal Camps and/or WordCampsCool Stuff You'll Get in ReturnWe have all the usual benefits and perks you'd expect from a high tech company, but what we can really offer you is a fantastic work environment powered by an amazing team. And oh yeah, some other things to note:* fun at WordPress and Drupal community events* discounts on custom bicycles - the founders of Pantheon also founded Mission Bicycle* dog-friendly office* paid maternity and paternity leave (with a fully-stocked top of the line Mothers Room at HQ)* fully loaded kitchen and daily catered lunches* monthly gym and book allowance* kombucha on tap and omg...did you say Its-Its are in the freezer?Pantheon complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.This is a full-time position covering PST business hours, either remote or onsite at our offices in San Francisco, CA or Minneapolis, MN. No Visa sponsorship at this time #Salary and compensation

Auth0 provides an enterprise-grade platform that secures billions of log-ins every year. The company makes it easy to implement even the most complex identity solutions for their web, mobile, IoT and internal applications, as well as sophisticated identity management for employees, customers and partners. Auth0 has raised over $54 million from Meritech Capital, NTT DoCoMo, Trinity Ventures, Bessemer Venture Partners, K9 Ventures, Silicon Valley Bank, Founders Co-Op, Portland Seed Fund and NXTP Labs.The Customer Success Architect (CSA) is a customer facing role requiring a unique combination of technical knowledge, vision and leadership. The CSA owns the technical guidance and leadership in key customers, driving them to ongoing success with the Auth0 platform, and working in partnership with the Customer Success Manager. CSA’s will work closely with customers from onboarding to go-live and throughout the customer lifecycle.Responsibilities:* You will work in partnership with Customer Success Managers (CSM) to accelerate successful adoption and growth within enterprise customer accounts.  CSMs focus on the business relationship and leadership while the CSA will focus on technical relationships and leadership.  Together, you’ll be a highly valued resource for customers.* You will immerse yourself in the projects and goals of a handful of key accounts.* You will provide the customer with architectural guidance and technical leadership, helping translate business and security requirements into technical requirements and projects Auth0 can fulfill.* You will be responsible to advance customers integration maturity by providing guidance around common patterns and best practices.* You will help customers to set up centers for “enablement”, including identifying and supporting the training of Auth0 experts and building knowledge and code repositories. You will identify technical projects that can be driven by the Auth0 Professional Services team and oversee the successful management and execution of these projects within your customer base.* You will provide a support handover at customer go-live, collating and providing all technical and architectural documentation specific to the customer’s integration to set up Auth0’s support team for success.* You will feedback your real world technical experience with customers through engineering, content and product teams to advocate for customer trends, product improvements and provide training/knowledge transfer.Requirements:* In depth knowledge and experience across any common development languages/technologies, with node.js and front-end development framework knowledge being a plus.* Technical knowledge of authentication and authorization protocols and application security.* Familiarity with the whole development lifecycle including modern development tools, languages and frameworks, continuous integration/deployments tools and monitoring, performance and optimization practices.* Ability to evaluate security solution architecture from an application perspective and make recommendations for improvement in relation to identity, authentication and security, making use of the Auth0 platform.* Ability to evaluate and connect technical needs with line of business needs.  This could include explaining technical concepts to non-technical stakeholders as required.* Experience with championing and driving the development of product software features and extensions by working in conjunction with internal engineering teamsDeep passion for making customers successful and expanding their use of Auth0 products and services.* Comfort in multitasking across parallel work streams, juggling different roles and priorities in each.* Excellent written and verbal communication skillsAbility to set expectations and communicate goals and objectives with customers and teammates.* Ability to communicate, influence, build and maintain strong working relationships with stakeholders at all levels in order to achieve successful outcomes for the customer and Auth0.Auth0 values ersity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Auth0 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. #Salary and compensation

The Technical Customer Success Manager (T-CSM) scales across a broad number of customers in our SMB and mid-market segments to ensure customers move to and remain in healthy productive use of the Auth0 platform.  T-CSMs apply their expertise in development and IdAM solution architecture to help customers integrate and continue to mature their adoption of Auth0. This will be achieved through an approach of both depth (1:few) and breadth (1:many) activities.Responsibilities:* You will immerse yourself in the common patterns and practices of Auth0 solutions* You will manage the onboarding of new customers, ensuring technical elements of onboarding are correctly gathered to provide seamless engagement with professional services and/or to ensure correct enablement path.* You will align customers to patterns and practices and provide high level architectural guidance on the recommended implementation.* You will be responsible to advance customers’ integration maturity by providing ongoing guidance at scale around common patterns and best practices - think webinars, training sessions, technical tutorials.* You will use systems to analyse data around usage/health and identify and address any business or technical concerns or blockers for customers in bad health.* You will establish relationships with customers’ senior technical project stakeholders and developers, building a reputation for yourself as someone they reach out to for advice and guidance, listening to and synthesizing complex business and technical problems.Requirements:* Excellent written and verbal communications skills, with the ability to modify style, approach and content to the audience (developer through to exec sponsors).* Experience working in a customer facing role and working internally with Sales, Support, Professional Services, and Product/Engineering.* Extensive experience with software development, common development frameworks, API’s,  SSO and authentication and authorization protocols. Node.js and front-end development framework knowledge being a plus.* Superb problem solving skills - proactively crafting and selling customer vision on how to make Auth0 a core part of their system landscape.* Experience coordinating internal resources for projects, product updates, issue and incident resolution together with owning and managing any relevant customer communications.Auth0 values ersity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Auth0 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. #Salary and compensation

PhishLabs, the leading provider of cybercrime protection and intelligence services, headquartered in Charleston, SC, is seeking an experienced Technical Support Engineer Consultant to join our exceptional team dedicated to fighting back against attacks that exploit people.Why PhishLabs? Online threats continue to grow and change. Effectively countering those threats requires continuous improvement, innovation, and creativity. PhishLabs offers an opportunity for skilled engineers to channel their creativity and innovation toward countering these threats in an environment of respect and collaboration. Engineering for PhishLabs presents an opportunity to challenge yourself technically while benefiting the online ecosystem. With a team of world class security experts, a strong base of top-tier clients and the increasing sophistication and proliferation of cyber crime, PhishLabs is very positioned to continue its rapid growth.The Opportunity:You will be a critical consultant to our Client Success and Engineering teams. This opportunity can be onsite in Charleston, SC or completely remote and is an open ended contract.How you will impact PhishLabs and our clients:* Assist clients with whitelisting so phishing simulation emails can be seamlessly delivered through various mail filtering tools, including Mimecast, Proofpoint, and others* Assist clients install PhishLabs software, Microsoft add-ins, in complex mixed client environments* Work with third-parties to ensure PhishLabs mail servers and domains used for simulations are not black-listed* Assist in creating client-facing technical documentation* Assist clients in trouble shooting when issues arise with phishing program tools and deliverables* Manage in the creation and communication of release notes* Assist in quality assurance and testing effortsWhat you NEED to succeed:* Microsoft Certified Engineer (MCSE and/or MCSA)* Google Chrome Extensions* Chrome Marketplace* Experience using Web debugging tools: Fiddler, HTTP Watch, Chrome Developer Tools etc. * Plugin expert / ability to debug MSI files* Active Directory / Azure* Exchange / Office365* System Center Configuration Manager (SCCM) / Intune* Windows Server#Salary and compensation

We're looking for a top-notch technical support engineer with deep WordPress knowledge to provide customer support for Bibblio's related posts plugin. The ideal candidate will have both front- and back-end development skills, as well as excellent customer service and troubleshooting skills.In addition to providing technical support, you will be working closely with the implementation and product teams to develop onboarding and troubleshooting resources. You will also directly inform the plugin's future features and development.Your responsibilities:**Answer all customer support inquiries related to the plugin and provide best practice adviceMinor CSS customisations Perform remote manual integrations if necessary, which may involve basic PHP editingThe ideal candidate:Strong understanding of both back-end and front-end WordPress developmentPHP (at least intermediate). Previous experience in WordPress Plugin/Theme development would be beneficial to the role. Familiarity with JavaScript and jQueryUnderstanding of CSSComfortable working with debugging tools like Firebug, Chrome Developer Tools, etc.Confidence using Codex and searching the WordPress core when necessaryExperience working with RESTful APIs and formats (JSON, XML)Excellent customer service skills and strong grasp of the English languageBe sure to mention the words **EAGER SQUARE JUICE when applying to show you read the job post completely. RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

TXODDS is looking for an Integrations and Dev Support person to join its growing team. We provide a range of XML/JSON APIs and publish/subscribe real-time data feeds to customers and so experience of technical customer support in similar environment would be key. The attributes we are looking for include:* Great at problem solving, troubleshooting and take pride in solving particularly tricky issues, whilst working closely with customers and across the business.* Willing to go the “extra-mile” to help resolve customer issues.* Very strong technical investigation and problem solving skills.* You will identify, research and collaborate with other teams to help resolve technical issues and communicate with customers and users to report on the status and resolution of issues.* You will have exemplary communication skills that instil confidence in customers and colleagues and work proactively with these stakeholders to identify trends and issues.* Experience of working with both development and operations teams is important as you will need to understand change control, release procedures to coordinate both internally and with customersResponsibilities* Managing and forming technical relationships with customers support, development and infrastructure teams.* Preparing new user access and providing integration support for the customers development lifecycle.* Authoring and updating customer product technical documentation (User Guides,  How To guides, Helpdesk FAQs/Self-help portals )* Providing internal product support to development, commercial teams.* Providing 2nd/3rd line support to the Helpdesk* As sports are 24/7/365 then some out of hours work, on-call rota should be expectedGood technical knowledge of at least some of the following:-              ActiveMQ or similar messaging platforms-              Familiarity with JSON/XML APIs-              SQL (Postgresql, Impala, MySQL)-              Centos (Linux) shell scripting-              Office 365 (Excel , Word)-              ELK Stack ( Kibana, Elasticsearch ) building dashboards-              Grafana configuration, building dashboards-              Experience of building code with Maven/Java, Visual Studio/C#-              Javascript/HTML/CSS-              Confluence/ JIRA-              Technical documentation authoring ( Topic based authoring/Madcap Flare )-              R language/R Studio-              TIBCO Spotfire ( or similar visualisation products )-              Puppet #Salary and compensation

Pioneering advancements in blockchain technology infrastructure, Blockstream is the leading company extending Bitcoin at the protocol level to support a broad range of new asset types and financial markets. Blockstream supports values of decentralization, privacy, end-to-end security, user control, and open, permissionless innovation.As a DevOps / Production Support Engineer you will be responsible for all aspects of operational maintenance and incident response for a 24x7 mixed cloud and bare metal Linux production operations environment. You will oversee day to day deployments, ensuring that service SLAs are met, and responding to outages as necessary.Ideally, you have experience in both formal operational roles -- a NOC  or equivalent environment -- and in startup DevOps or SRE roles. You will have the ability to work creatively within a standard set of operational guidelines. You thrive on well-defined process and you are proactive about ensuring that operational process bridges the gap between expectation and real-life experience.You will enjoy a fast-paced creative atmosphere of a well-funded FinTech Series A startup, multitude of growth opportunities, excellent compensation and benefits, flexible working schedule, and an option for telecommute.** A strong preference is given to the candidates living in Europe or in Asia.Responsibilities: Oversight of Operational Environment: You will be responsible for being aware of the state of a running system and being familiar with every piece of it; you will be the first person to notice indications of operational anomalies and be capable of responding proactively well before an incident becomes service affecting.* Change Management: You will be responsible for managing changes to the running system in order to maintain SLAs. You will work closely with Engineering to track changes during development, at the point of deployment, and in production.* Ownership of Infrastructure: You will own, as part of the Production Services team, the infrastructure required to maintain production services, including monitoring and notification services, network infrastructure, and cloud service accounts.* Engineering Support: You will support ongoing Engineering efforts and provide input into systems design in support of SLAs. You will provide Engineering with day-to-day technical support and provide support for development environments.* Customer Interactions: You will act as the primary liaison with external customers in relation to production business-to-business services and will maintain relationships with vendors and service providers.Requirements:* 5+ years of experience in a formal operational environment (Data Center or ISP NOC or equivalent)* Understanding of operational responsibility and ability to own running services with little oversight.* Ability to perform all aspects of Unix / Linux server administration in Cloud and bare metal environments.* Exert Shell scripting skills* Strong Cloud experience (AWS, Google Cloud Services, Azure)* 24x7 Operations Experience* Security Orientation: genuine enthusiasm for all aspects of security -- network, physical, operational.* Comprehensive understanding of security practices in a distributed environment.* Ability to work with Software Engineering to ensure operations-focused systems design.* Experience with a subset of languages: Python, Ruby, Go, Rust, JavascriptPluses:* Experience in DevOps and test/deployment automation* Network Engineering experience* Server Hardware experience* Data Center experience* Cluster administration experience* Software Engineering background* Bitcoin miner experience* Financial systems experience* Telco / ISP NOC or Operations background* Big Data experience* Chef / Ansible / Puppet etc.* GitHub or other repositoriesTo Apply:* Please share your resume in PDF, text or Word format. And we love to read Cover Letters!* Please share your own projects, Open Source contributions for immediate review* Tell us why you would be excited to work for Blockstream#Salary and compensation

OPPORTUNITYDropsource is looking for someone to drive and deliver developer support to our users. If you love helping people solve problems and enjoy troubleshooting complex technical issues, this is an opportunity to help our community of users build data-driven and truly native mobile apps on the Dropsource platform. You’ll be part of an innovative, high-tech, well-funded startup working to change the way software is built. The Dropsource editor is a unique development environment that dramatically speeds up the process of app creation. We are not looking for the average customer support person for this role – you will become a Dropsource expert and will provide reliable and professional guidance to our users that will help them to implement a wide variety of app use cases. You’ll regularly debug development projects, specifications, and integrations.WHAT YOU’LL DOYou’ll own Developer Support at Dropsource, taking responsibility for fielding support requests, work with product developers and other team members to ensure swift resolutions to user issues, while aiming to resolve support problems yourself without assistance wherever possible, and build best practices for support. You’ll need to quickly onboard yourself with the platform and other technologies as required, finding the information you need to give our users the help they need to develop their apps. This role needs a self-directed, analytical inidual who is motivated by customer success, is keen to create a dialogue with our community, and to capture user feedback on the product.Your responsibilities will include:* Respond to support requests via live chat, forum, email, calls* Manage support via a variety of channels, prioritizing effectively between issue and customer types* Support will include troubleshooting problems in the functionality of user apps / helping users to debug projects, implement app development use cases, and integrate external services with the platform* Drive support strategy within the team* Liaise with developers to report and follow up on bugs/issues* Liaise with other team members to contribute to product, marketing, and education initiatives* Analyze and report on user feedback* Advocate for the user perspective, proactively flagging up potential issues* Help with enterprise client support* Contribute to product and roadmap discussions and decisions based on your frontline interactions with the Dropsource user community, guarding a customer-first orientationRequirements and QualificationsThe ideal candidate will meet the following requirements:* Experience delivering technical support* Ideally you’ve supported users on a developer product* You’re a problem solver and facilitator, motivated to help people build their projects* You strive to achieve a high level of responsiveness and are always focused on customer success / satisfaction* Understanding of software development concepts and willingness to learn* You might not be a software developer but you can code to a basic level in at least one language (e.g. HTML, Javascript, Java, JSON) and will be confident learning about app development, APIs, data modeling, and tinkering with other technologies as required* You can pick up skills quickly, synthesizing what you’ve learned and conveying it to others* Familiarity with mobile development concepts is a plus* Self-directed, proactively taking responsibility for issues and able to figure out problems with minimal help* When you encounter something you don’t know, your first instinct is to figure it out yourself, but you know when to ask for help when you do need it* You enjoy developing constructive relationships with a community of users* Able to thrive within a fast moving startup environment including people in different locations* Excellent written communicator, able to convey complex instructions and guidance to people from a erse range of backgrounds, many speaking English as a second languageDropsource OffersDropsource is headquartered in downtown Raleigh, NC and offers flexible office hours, telecommuting options, competitive salaries and benefits and equity participation.DROPSOURCE (QUEUE SOFTWARE INC.) IS AN EQUAL OPPORTUNITY EMPLOYER #Salary and compensation

Company DescriptionSoftware is changing the world, and we’re at the center of it all. With more than 60,000 global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence, Bitbucket, and Stride–and we’re just getting started. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.Job DescriptionDo you enjoy helping smart people overcome their technical issues? The Platform Services team is looking for a Support Engineer to help support the US-based Atlassians. This means we need an excellent communicator working out of our new Mountain View office. You will be working closely with the Platform Services team and help communicate changes and best practices out to our US users and relay any feedback. You will also help analyze problem reports to help determine the best ways for us to improve our service.Qualifications* Be the first responder to both simple and complex internal support requests for our Platform Services: Triage incoming support requests or problem reports, either handling them or delegating them to the relevant engineer* Work closely with developers across Atlassian to help them work through any issues they encounter as they use Platform Services* Work closely with the Platform Services team to deeply understand the system* Work closely with other SHIELDs in the company and industry to identify and adopt any applicable established best practices* Debug deep into the core of the Platform Services and the guts of AWS to understand and fix failures* Understand users pain points, spot patterns, suggest or implement improvements* Perform contact rate analysis* Monitor and report on contact rate: are things getting better or worse?* Spot any trends, and suggest improvements to keep contact rate low* Modify our services, processes and documentation to try and prevent the problems/questions from arising again* Develop tools and processes to further automate and scale the support we provide to users.KEY SKILLS* Strong verbal and written communication ability* Analytical and systematic approach to problem solving* Desire to help others with their technical problems, even if trivial or repetitive* Desire to reduce redundant work and toil via process, code, and documentation improvements* Deep technical curiosity* Ability to read, understand and write Java and PythonPREFERRED SKILLS* Knowledge of AWS services* Knowledge of SQL, splunk.* Familiarity with PostgreSQL and DynamoDB* Experience with MICROS platform, JIRA, Confluence and 12-factor apps Additional InformationWe believe that the unique contributions of all Atlassians are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.All your information will be kept confidential according to EEO guidelines. #Salary and compensation

About You:You are the kind of developer who leaves no stone unturned when fixing a bug or completing a task. You have a knack for detail; especially details that aren’t working the way they should. If something is broken, you go the extra mile to fix it, while looking out for ways to improve it at the same time. You value code quality and reliability. You thrive in a collaborative team environment.Job Description:Execution of client requests, bug fixes, updates, and maintenance on production WordPress websites. Working out of our support desk system, you will interact with clients, troubleshoot issues, build custom functionality, address frontend display problems, and be a knowledge resource for teams with less technical background.Required Skills:* Strong knowledge of HTML, CSS, JS, PHP.* Understanding of WordPress and experience building wordpress themes.* Familiarity and experience with Git/Mercurial.* Familiarity with frontend frameworks like Bootstrap, Bourbon, or Foundation.* Expertise in building and testing responsive sites.* Must be organized, detail oriented, and able to juggle multiple projects with varying timelines and requirements.* Fast learner & interested in new technologies.* The ability to remain cool under pressure.Nice to have:* Experience with SASS/SCSS.* Experience with build tools like Grunt or Gulp.* Any design experience with Photoshop, Illustrator, InDesign etc.Responsibilities May Include:* Development work on client websites using our Award-Winning, WordPress based platform.* Working with our support team, backend developers, and designers to fulfill support requests.* Turning Photoshop mockups into functioning modules or pages.* Correct bugs / issues on current sites.* Building new features or custom functionality on client sites.Compensation:* Compensation based upon skill and previous experience. Motivated and talented iniduals may advance quickly in our fast growing company.Perks:* Health & Dental Insurance* 100% match of your 401k contributions up to 4% of your gross income* 10 days paid time off, 4 days of sick time and selected paid holidays* Work time/Fun time bi-monthly team outings* Coaching and career building* Subsidized gym membership* Subsidized internet access for your #Salary and compensation

Mediavine, a fast-growing advertising management company representing over 2500 websites in the food, lifestyle, DIY, and entertainment space, is searching for a technical support engineer to assist in supporting our publishers and work with our engineering team to launch new products. We are looking for a junior level developer to assist our support team in triaging bugs and solving technical problems for our publishers.We are looking for someone who is comfortable explaining technical issues in non-technical ways, and someone who is able to provide excellent service throughout stressful situations. Since you will be working with publishers who may be dealing with difficult issues, we expect you to be able to empathize with our publishers and help de-escalate situations.As a Publisher Support Engineer at Mediavine, you can expect to:* Troubleshoot and resolve support tickets from publishers* Work with the development team on plugin rollouts* Work with the support team to triage different technical problems* Help to educate publishers on technical concepts & explain in non-technical ways* Provide basic tweaks to customer blogsRequirements:Must Haves* Bachelors Degree in Computer Science OR equivalent technical experience* Comfortable with HTML, CSS, basic JavaScript & PHP* Familiar with Content Management Systems (WordPress, Blogger, SquareSpace, etc.)* 2+ years experience in a customer service role* Excellent problem solving and troubleshooting skills* Ability to empathize with customers* Continuous drive to learn* Native level proficiency with the English language* Located within the United StatesBonus points for* Experience working with Agile Frameworks like SCRUM* Technical experience within the Wordpress platform* Experience with transactional databases (SQL, mySQL, etc.)Benefits* Travel opportunities* Work Remote* Comprehensive Benefits including 401k, Health, Dental, and Vision insurance* Learning Allowance* Access to experienced engineers with direct mentorship opportunities* Generous Vacation/Time off policies#Salary and compensation

About Us:Want to use your experience to help save lives? Here’s the chance for you to make this a reality. Vium empowers biomedical investigators with technology that accelerates the preclinical drug discovery and development pipeline. Researchers can design, run, and analyze experiments that rapidly surface insights and high volumes of quality data. The platform improves the speed and reproducibility of preclinical research so that it is more predictive of how drugs perform in humans. The result is that better therapies get moved more quickly to patients who need them. Founded in 2013, we have a proven product, an awesome team, happy clients, smart investors and advisors, and plans to double in 2017 and beyond.The role of the Field Technical Training & Support Specialist at Vium is both challenging and rewarding. It requires both strong training and customer service skills and technical expertise. The primary focus of this position is always excellent customer service. We strive to make sure our clients are happy and make sure their systems are secure and running optimally. The position requires training, support, and implementation experience, and troubleshooting a full range of issues to provide systems solutions for our clients. Experience in a pharma environment is a big plus.  Primary Responsibilities:* Conduct on-site technical training with partners, customers, and end-users.* Provide technical support to customers, and review and solve technical issues.* Install/implement/configure upgrades and complete solutions onsite.* Troubleshoot various issues to provide satisfactory solutions.* Respond to telephone calls and emails for technical support.* Ability to represent Vium’s image and brand, and professional relations with customers of Vium in all situations and always.* Proven ability to work independently and to complete tasks despite ambiguity.* Extensive travel required – estimated at 75 percent+Customer Service Requirements: * Above average written and verbal communication and management skills.* Excellent interpersonal skills to effectively communicate with all customers and end users.* Superb organization skills.* A “can do” attitude to satisfy customer requirements and willingness to provide excellent customer service always.Technical Requirements:* Familiarity with standard networking concepts, practices, and procedures.* Maintain a high level of technical skills related to Vium’s systems and applications in use at customer sites.* A high level of proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook).* Familiar with a variety of the field's concepts, practices, and procedures.Education and Training:* Successful completion of an undergraduate university degree or an IT/business program.* Accredited certifications are an asset.More About Our Culture:We’re a group of talented iniduals across multiple disciplines, coming together to deliver great engineering! We:* Say what we’ll do and then do it!  As a growing team, we’ve increased collaboration between roles of development and operations* Have an attitude of shared responsibility and value building quality into the development process.* Have a wide range of interests, which is why we’re in this company in the first place.* Are focused on results more than hours-in-a-chair-at-the-office.* Have great values and sense of community, while encouraging growth.* Love what we do and love being part of a team that rewards trying new things.What We Offer:* Good salaries and benefits. Who doesn’t want that?* Stock options* Catered lunch most days and a fully stocked kitchen with healthy snacks and delicious drinks (Hungry anyone?)* Flexible work hours and Friday demo days/happy hours* Relaxed office in San Mateo with a casual environment* Company teambuilding days, fun parties, including a week in the Summer when we close up shop and go on vacation  Our corporate office is in San Mateo and the remote-controlled lab is in the South Bay. #Salary and compensation

Technical Customer Success Manager Located in London, Berlin or New York Our mission is to empower people and companies to use data to do transformative things. We provide technology and services that enables our users to collect the data that they want, use that data to surprise and delight their customers, and transform their business. Snowplow has grown significantly this last year and is set to do the same in 2018. In order to continue providing the best possible experience for our customers, we are now looking for our first Technical Customer Success Manager to help with all aspects of the post-sales relationship. The Opportunity:As a Technical Customer Success Manager, you'll be responsible for (i) identifying and understanding what inidual clients are looking to achieve with their data, (ii) support them realising those goals, (iii) help them identify other opportunities to use data and execute on those. This isn’t your average Customer Success position and will require deep technical understanding of our product, our customer’s technical landscape and how those two will align.You'll be working closely with other teams within Snowplow to deliver our users the best possible service including our Support, Services, Product, Marketing and Sales teams. As our first Technical Customer Success Manager, you'll have the opportunity to define, shape and grow this new and critical team within the broader context of Snowplow.The environment you’ll be working in:Our culture is one of autonomy, transparency and collaboration. As part of this culture, we believe that smart people should be empowered to work however suits them best so we let you do just that. We offer the flexibility to work remotely or in the office, and we don’t pay too much attention to the hours you’re glued to your desk (be that virtual or physical), it’s about the work that you get done. Over half of our current workforce are dotted all around the world, which we love and are keen to continue supporting as we grow. What you’ll be doing:* Identify customer goals and ensure these are being met throughout lifecycle with a focus on resolving any key pain points  * Build and maintain trusted relationships with our customers by developing a deep understanding of their business and aligning our product offering to their needs* Own the onboarding & implementation process for new customers * Prevent churning of accounts and optimise retention through training, workshops and continued education of our product * Proactively analyse product usage and offer tailored advice to drive product innovation and activate customers to higher levels of usage * Track and monitor customer accounts to uncover any upsell opportunities for our Sales team to pursue * Work collaboratively with other teams such as Tech Ops, Support & Engineering to solve any customer queries/issues What you bring to the team:* Min 3 years in a technical account management, customer success or consulting role, preferably in the data analytics space* Degree in analytically rigorous field or equivalent industry-related experience * Able to confidently and clearly communicate complex concepts to customers with sophisticated understanding of data * Strong interpersonal skills and desire to build lasting relationships with customers, as well as colleagues * Demonstrable experience leveraging data to drive product usage, identify upsell opportunities and prevent churn * Flexible, innovative and collaborative approach* Self-starter and able to prioritise * Process-oriented and strategic thinker What you’ll get in return:* Competitive package based on experience* 25 days holiday a year plus bank holidays* The freedom to work wherever suits you best* Two fantastic company away-weeks a year* Working alongside a strong and talented teamOffice-specific:* Convenient central Shoreditch location* Continuous supply of Pact coffee* Regular mystery events* MacBook and 5K 27” screen #Salary and compensation

Are you interested in supporting web crawlers harnessing the Scrapinghub platform, which powers crawls of over 3 billion pages a month? Do you like working in a company with a strong open source foundation? Scrapinghub helps companies, ranging from Fortune 500 enterprises to up and coming early stage startups, turn web content into useful data with a cloud-based web crawling platform, off-the-shelf datasets, and turn-key web scraping services. Join us in making the world a better place for web crawler developers with our team of top talented engineers working remotely from more than 30 countries.Role Responsibilities* Provide world class support for our Scrapinghub customers by delighting them in every interaction* Investigate and resolve issues keeping the customer up to date on progress* Strong customer focus with a mindset for preventing future recurrence of issues and be an advocate for customer to get the best value possible.* Demonstrate leadership and ability to work independently to resolve complex technical issues.* Share ideas, issues and lessons learned with the rest of the team and the community by constantly adding to and updating our Knowledge Base and process documentation.* Engage with engineering teams to help resolve issues and propose new features/processes that will improve our products and our customer service.* Act as Subject Matter Expert for existing or new Product and be the advocate for the Product including new product/feature readiness and gathering feedback.* Assist developers in the customer organizations to help troubleshoot their spider code to the extent you can.* Provide assistance to internal groups in Scrapinghub to troubleshoot issues and make configuration changes* Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction* Work closely with Customer Success and Sales to make the onboarding experience smooth for customers during pre-sales and post-sales phase.* Be available to participate in the weekend on-call rotation - approximately one weekend per month.Skills/ Qualifications* 3+ years of support or equivalent experience in a customer facing role* Basic understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL)* Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql).* Experience with any server side programming* Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting.* Basic understanding of Python to be able to write a simple code or review code.* Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience.* Strong team player with good analytical and technical writing skills.* Strong relationship building skills with a sense of collaboration.* Ability to multi-task and manage multiple priorities and commitments.* Availability to work full time, during APAC hours.#Salary and compensation

Support EngineerLondon/Remote (UTC+0 - UTC+1)Our Managed Service offering has grown significantly over the last year, and we now orchestrate and monitor the Snowplow event pipeline for over 100 customers, many of them processing billions of events per month. The support that we provide to our customers is a core part of the Managed Service offering, and we strive to provide the best technical support of any analytics vendor.We have implemented a full “follow the sun” support model at Snowplow, with our three support engineers working in three well-distributed time zones (Alberta, Canada; Berlin, Germany; Krasnoyarsk, Russia). We are now looking to hire a second support engineer in Europe, in the UTC+0 to UTC+1 time zone range. We can be slightly flexible around this timezone range, but this is not a role for a candidate working nights.This is a support engineering role - not a support agent role. We are looking for candidates who can learn, troubleshoot and explain the many complex technical systems that make up the Snowplow offering. We expect you to have an analytical mind, a high level of customer empathy and an enthusiasm for improving processes and systems. Depending on where your passions lie, there is a path from Support Engineering at Snowplow into Account Management, Analytics, Tech Ops or Engineering.Responsibilities for our fourth support engineer will include:* Handling customer tickets in Zendesk, resolving if possible or escalating further to our Analytics, Tech Ops, Account Management, Engineering or Product teams* Handling Snowplow job failures in PagerDuty, communicating the failure to our customers and either resolving if possible, or working with the customer and/or Snowplow teams to resolve* Providing help to the open-source Snowplow community in our Discourse forums* Working with customers on regular support tasks including: upgrading their Snowplow implementations; sharing security best practices; enabling new Snowplow features for their account* Creating playbooks, documentation and software to reduce your support workload even as we add more customers to our Managed Service* Collaborating with Snowplow teams on bug fixes and new features for both our open source projects and our proprietary orchestration and monitoring technology, to make the Managed Service easier to scale* Providing a daily hand-off of open and ongoing support incidents to the following support shiftExcellent customer support is at the core of Snowplow’s commercial offering, so in this role you will be working closely with Snowplow co-founders Alex Dean and Yali Sassoon. You will join the support rotation, and take on an agreed number of evening and weekend support hours (compensated). While the ongoing Managed Service support commitment is the first priority, our support engineers will regularly take full days to work on projects that are strategic for the Support team or wider company.Being in a European time zone, you will have regular opportunities to interact with the rest of the company, including at Snowplow’s office in London, our company away-weeks and at our various meetups across Europe.We’d love to get to know you if:* This role would be a great fit for somebody who has completed an analytically rigorous degree or programming boot camp, or has experience in programming, QA or other automation* You communicate with clarity and empathy* You have a broad technical curiosity and proven technical understanding* Snowplow customers are highly technology- and data-literate, and expect Managed Service support to be responsive, well-informed and always mindful of their business goals* You have a passion for problem solving* You will be constantly working with customers and internal Snowplow teams to solve Managed Service problems in as effective, time-efficient and repeatable way as possible - you must love troubleshooting* You have a mature attitude to security, documentation and process* Managed Service customers trust us with their event pipelines and AWS accounts - this is a huge responsibility and informs everything we doWhat you'll get in return:* Competitive package based on experience* 25 days holiday plus bank holidays * The freedom to work wherever suits you best * Two fantastic company away-weeks a year* Working alongside a talented, innovative team Office Specific:* Convenient central Shoreditch location* Continuous supply of Pact coffee* Regular mystery events* MacBook and 5K 27" screen#Salary and compensation

The rising popularity of GitLab means that more and more customers are using GitLab in new and unique ways. If you know Linux and like supporting applications to help we would love to talk to you. On the other hand, if "ps aux | grep unicorn"feels like a foreign language, you might be a good fit for our Services Support team.Responsibilities* Engage with our customers — anything from a small advertising firm or a university, to Fortune 100 clients* Triage customer issues, debug, and find workarounds if possible* Communicate via email and video conferencing with potential and current clients* Improve GitLab through customer interaction* Submit and comment on bug reports and feature requests based on customer interactions* Create or update documentation based on customer interactions* Engage with the development team to escalate bugs, solve problems, or obtain missing information* Participate in the on-call rotation to provide 24/7 emergency customer response* Maintain good ticket performance and satisfaction* Meet or exceed SLA times consistently* Reliably respond to on-call emergenciesMore information can be found on the support page in the handbook.Requirements* Affinity for (and experience with) providing customer support* Technical Skills* Able to triage and resolve GitLab issues* Able to perform complex Linux system administration tasks* Experience with MVC applications and Git* Communication Skills* Communicate clearly with customers on technical topics* Take ownership and work to manage the entire issue lifecycle, from customer, to development team, to resolution* Make customers happy* Excellent spoken and written English* You share our values, and work in accordance with those values* Successful completion of a background check.#Salary and compensation

AlphaPoint is seeking a talented Technical Support Engineer to join our team! This inidual will be a crucial member of our Infrastructure group in helping solve technical problems and provide direct impact to the growth of the Infrastructure for AlphaPoint. This Engineer will work closely with customers to mitigate technical issues and maintain overall health of our core software systems.AlphaPoint’s  back-end elements are built using C#, using custom messaging mechanisms over multiple transport protocols, with customized persistence and storage mechanisms, all optimized for high-volume enterprise-class real-time access-controlled data processing. Our front-end elements are browser-based applications built using html and JavaScript. In this position, you will be exposed to the entire system stack and develop a rich understanding of both the system mechanisms and the application business domains. The TSE (Technical Support Engineer) will participate in the deployment, monitoring, and management of all AlphaPoint environments, including hardware, operating systems, custom software, and networking elements.  The TSE (Technical Support Engineer) will also participate in the development of the DevOps functions of the department and the continuous improvement of the company’s SDLC practices.Job Responsibilities:As a key member of the technical support team, you will:* Be part of a multi-disciplinary team focused on diagnosing and troubleshooting computer systems.* Work directly with clients to provide technical support and alleviate any technical issues.* Liaise with Engineers on the AlphaPoint team to resolve technical restraints.* Prepare network & server reports that will be utilized for ?.* Participate in solution development/delivery, using our products and platforms.* Mitigate triaging technical issues and software bugs.* Display strong problem solving and communication skills to effectively work with AlphaPoint customers.* Maintain and create effective documentation to log customer inquiries.Basic Qualifications:* Associates degree or Military experience* Minimum 1 year of experience with basic scripting and programming experience.* At least 1 year of experience working directly with Linux/Unix and Windows administration.* At least 1 year of experience working with virtualization – Hyper-V or VMware.* At least 1 year of experience dealing with containers such as Docker or Kubernetes* At least 1 year of experience with scripting such as PowerShell or Bash* At least 1 year of experience with a proven track record in a customer support role.* At Least 1 year of experience working in a DevOps capacity.Preferred Qualifications: * Masters in Computer Science or Military experience* At least 1 year of experience with emerging blockchain technologies.* At least 1 year of experience with TCP/IP and Firewall experience.* At least 1 year of experience working in the cloud such as Azure or AWS.* At least 2 years of experience working in a DevOps capacity.* At least 2 years of experience working with virtualization – Hyper-V or VMware.* At least 2 years of JavaScript, C#, and SQL experience* Minimum 3 years of experience working with Linux/Unix and Windows administration.* At least 3 years of experience dealing with containers such as Docker or Kubernetes* At least 3 years of experience with scripting such as PowerShell or Bash* At least 4 years of experience with a proven track record in a customer support role.The Company reserves the right to modify the duties and responsibilities associated with this position at any time, at its discretion. #Salary and compensation

Nuxeo develops the most scalable digital asset management platform in the world.We are a worldwide team of engineers who love what they do. And it shows! At Nuxeo, whatever the role, each team member is committed, open-minded, with an unwavering focus on helping our customers solve their problems.And we reward that integrity with a strong organisational culture, casual attitude, respect for iniduality, plus benefits and perks.At the moment we are looking for an experienced Java Developer that really likes dealing with clients and offer them support.But wait right there: - this is not your usual support & maintenance job!!At Nuxeo, our support staff are premium collaborators, with a senior profile in Java, ability to focus on front-end issues and a flexible approach to back-end challenges.As part of the Nuxeo support team, you will play a crucial role in providing assistance to the client's technical teams, while they build and work with the Nuxeo Platform.You will answer in a timely manner to any issues submitted by our customers. You will also listen to their needs and forward feedback to the appropriate internal team for further investigation.But because our client is not the end user, but rather a developer as well, you will need to become an expert on the Nuxeo platform in order to answer questions and resolve issues. You will offer support in configuring and customizing our platform. So you will need to audit and debug source code, plus use the tools that allow us to communicate with our customers (eg.: JIRA, conference calls and video calls).This position requires a true engineering mindset: if you love to investigate a problem and find the solution, you will fit right in! If you like puzzles and challenges, we have a lot to offer:* A complete platform with a large technical and functional scope and many configuration options and extensions* International customers with many use cases and challenging issues (performance, customization, recommendations, etc.)* A set of expert developers, in an Agile environment, to help you find solutions and extend the Nuxeo Platform* And a really nice team, right here in Lisbon - apply and come meet us! #Salary and compensation

lte is looking for an experienced Senior Support Engineer to grow with our team. The position is remote, but if you are in Mexico City, or would like to relocate, we have a desk with your name on it (our office is in Paseo de la Reforma, near the Angel de Independencia).Our head office is in the heart of New York City, and we have a core presence there but also many people located all over the world. We are a bunch of top-notch product people with a real passion for what we do. We are small but nimble, which we find to be a positive rather than a negative.We are looking for a WordPress engineer with client-facing experience. You will be the face of our organization, working directly with our clients advising them how to get the most out of their digital assets, and then going on to implement your ideas. Behind the scenes you will be working with the rest of the team to ensure our clients' products are always working at an optimal level.RESPONSIBILITIES* Provide best-in-class support which makes our clients smile * Don't just be reactive, understand our clients' needs and propose innovative solutions.* Help our other support engineers do great work, and help them develop their careers.* Take ownership of our support process, propose improvements wherever you see the opportunity.REQUIREMENTS* 3+ years relevant experience in a client-facing role.* Wordpress engineering experience, ideally from a support perspective.* Excellent understanding of HTML, CSS / SASS, PHP and JavaScript.* Strong understanding of web servers and Linux, ideally the LEMP stack.* Strong understanding of how browsers work and native HTML5 web APIs.* Good knowledge of database concepts, especially as they relate to MySql.* Server side performance, debugging, and optimisation techniques.* Complete understanding of responsive web design and how designs will be adapted for specific devices (including responsive grids).* Strong knowledge of SEO principles, especially from a technical standpoint.* Knowledge of browser feature support and graceful degradation techniques where features are lacking (IE :-) ).* Great communication skills in English (written and verbal).* Comfortable with Git.Bonuses:* Experience as a team leader / mentor.* Advanced JavaScript - either server (NodeJS) or client side frameworks (e.g. React).* Understanding of the digital product production process.* Experience in a marketing / digital agency or similar.BENEFITS* Professional environment where you are trusted to manage yourself.* Flexible working hours.* Flexible vacation policy, take the days you need.* Work from home policy.* Competitive salary.* Onsite English tutor in the CDMX office.* Equipment / wellbeing allowance.* Incentive schemes for recommending new hires or new business.* Awesome office environment with views from the 37th floor  (water, coffee and beer included).#Salary and compensation

Full Time: Support Engineer at Hazelcast Inc in Remote #Salary and compensation

Location: San Francisco, CA or RemoteType: ContractHours: 20 hours per weekDuration: 3 months (with possibility for extension)Summary:The Wikimedia Cloud Services team is looking for a part-time Technical Support specialist to help the Wikimedia movement's volunteer developers to rapidly clarify and resolve their technical questions and issues.Come work within the Cloud Services team at the Wikimedia Foundation! We are administering a public OpenStack cloud (Infrastructure as a Service) with a modern Platform as a Service (Kubernetes) running on it. We are dedicated to supporting developers within and outside of the Wikimedia Foundation and upholding the Code of Conduct for Wikimedia technical spaces. Candidates need to be comfortable sharing ideas, providing guidance, following instructions, mentoring volunteers, and communicating in public and asynchronous ways (mailing lists/forums/irc). Our team works remotely and so can you!Responsibilities:* Actively monitor various IRC channels, wikipages, and mailing lists, for support requests* Help volunteer developers to diagnose and resolve technical issues with our IaaS and PaaS infrastructure and their code* Communicate clearly and patiently with iniduals from our international communities of volunteer developers* Write, verify, and improve documentation used by volunteer developers and technical staff* Ensure positive and constructive discussions with the community and the Wikimedia Foundation* Work and communicate effectively within a small team distributed across multiple time zonesRequirements:* Strong interpersonal skills, with track record of modeling good social and development practices* Experience using a variety of communications and collaboration tools, including wikis, mailing lists, and group chat* Experience using Linux command line tools* Ability to understand and explain technical issues* Intermediate programing experience in one of the following languages: Python, PHP, JavaScript (node.js)* Ability to work both independently and as part of a distributed teamPluses:* Experience working in the Wikimedia Toolforge or Cloud VPS environments* Experience with the Wikimedia community, or a similar open source or collaborative community* Familiarity with MediaWiki and/or MediaWiki APIs* Ability to read and write multiple (human) languages* Experience with writing and optimizing SQL queries* Proficiency in multiple programming languages* Experience with one or more cloud computing environments (OpenStack, AWS, GCP/GKE, Azure, DigitalOcean, Heroku, etc)* Experience with Linux systems administrationShow us your stuff!If you have participated in on-line collaborative communities please share links with us. This could be a wiki, web forum, mailing list, GitHub, Stack Exchange, Quora, etc. If you are a software developer with some public source code, send links to that as well. We would love to see your work!More Informationhttps://wikimediafoundation.orghttps://blog.wikimedia.org #Salary and compensation

Do you have coding experience, but prefer people to code?We are looking for lead support engineer who can provide excellent customer support to our erse customer base.  We're bringing the transportation industry into the 21st century using mobile software. We're a small, distributed team that creates and runs SaaS products for trucking fleets and mobile workforces. As a startup, we live and breathe open source, http, Amazon web services, functional programming, etc. Our customers run our mobile products on iOS and Android and server-side they tend to work in Windows Server. Your challenge will be to bridge these worlds.What we offer:* You'll be able to work from the comfort of your own home, or our office in Greenville, SC.* You will learn something almost every day. If you've ever wanted to read and touch Erlang or Clojure code, here's your chance!* You will work with a highly skilled team that cares about what we do and how we treat each other. We take our work seriously, and we have fun doing it.* Work/life balance is extremely important to us. We work to live, not live to workWhat we're looking for:  * Above all, a helpful spirit.* Excellent and open communication skills.  We need you to talk to our mobile users who are truck drivers as well as well as our enterprise customers' business managers and IT staff.* A technical background: you can read code easily, maybe even write some, and you aren't afraid to dig into a code base to track down an issue.* SQL/relational database skill -- this skill enables you to analyze and solve problems.  We'll also ask you to create and modify reports on occasion.* Background in software development.  Your ability to do read and understand code will also help you to analyze problems and communicate with our team of developers.* Comfort with a command line -- rails console experience is a plus.* Firm grasp of web and mobile technology.* Experience with github and open source software.* Experience with trucking dispatch software and/or operations.You will be the primary point of contact for all of our customers and we'll depend on you to provide a excellent support experience for each of them.  You will handle most support issues to full resolution; some you'll escalate to our development team while monitoring and following up as needed until resolved. As Customer Champion, you'll constantly look for ways to improve our support processes and tools as our company grows.The kinds of support you'll provide will be many and varied: helping a truck driver reset a password, resolving billing questions and issues, brainstorming with a customer on creative ways to use our platform, bug tracking and QA for our mobile and web apps, helping our customers' developers troubleshoot their web services, creating robust custom reports using SQL, sales support for potential customers, spelunking through log files to track down a bug, updating and deploying configuration changes using Git and Heroku, writing and executing Ruby scripts, troubleshooting FTP issues, patiently explaining to a frustrated user how to change a setting on his iPhone, writing concise documentation, submitting and tracking bug reports and feature requests, and plenty more. The ideal candidate will find satisfaction in the interesting, technical tasks as well as the more routine or mundane ones, and provide excellent support tailored to the user's technical ability (or lack thereof). You're great at reading between the lines, seeing underlying issues and common threads between issues, and finding creative solutions and workarounds to unique problems. You're extremely comfortable working and communicating directly with developers technical teams. You're empathetic, patient, and you take ownership of issues in a way that instills confidence in customers.  #Salary and compensation

You take care? We are looking for a Support Engineer (m/f)Your Job: * Everybody at Giant Swarm is doing support and this is nothing we want to change, but we need colleagues who feel ultimately responsible about the setup of our support organization.* You are the permanent go-to person for our customers. You need to understand their systems and all resources available to you, be it internal or external, to help them get and stay in production.* Requests can vary from general Kubernetes questions, to problems in using their new infrastructure to real problems in the infrastructure that need more machine room help. Ultimately, you are also responsible for documentation and making sure you only need to answer once.* Most importantly you will have influence on our roadmap, as you know what our customers want and need.* In terms of communication, you feel happy to use whatever tool is suitable (slack, email or hangouts) to make the customer happy and like communicating with real people.Requirements: * You have experience with more than one programming language.* You like communicating, are reliable, and have empathy for other people.* You know your way around Kubernetes and the Container world in general.* You have a strong sense to provide an awesome customer service that makes life easier. Your communication skills (especially written form) are excellent.WHY US?We like to give you a glimpse on how working (we are a fully remote team) with Giant Swarm is like:Self-organization Creative work needs freedom and openness. We encourage you to do your work wherever and whenever you want. We expect passion and encourage sustainability. If you need rest, take it. If you take up a task, own it. If you see a problem, solve it.TeamworkOur ambitious goals are only achievable as a team. Everybody’s input is highly welcome and appreciated. Although sometimes rules and processes are necessary, we try to keep them as lean as possible. Always question the status quo and find new ways of collaboration and team work.LearningLearning is mandatory and fun at the same time. If you realize you want to expand your knowledge in a specific area, we support you with conferences, books etc.Basics We offer fair (transparent and open) salaries with benefits like choosing your own laptop, your choice to work at home or in a coworking space, flexible hours, minimal meetings, transparent communication, etc.. And you will participate in our stock options program. Currently our team members have more children than we are employees. So family friendliness is a must.Interested? Coffee? Questions? Contact Anna. #Salary and compensation

This position has potential for quick growth in responsibilities.  Initially we would like someone who has light SQL skills and can run a query and complete proactive data management.  We have a few projects that would include more of a data entry skill set where physical records are converted into digital data.  There will also be proactive communication with vendors to discuss data anomalies and eventually the handling of escalated support calls.Most of the items have a loose process in place, where the ideal candidate will be able to pick it up where it currently stands, and manage the tasks on a day to day basis, while adding improvements and advising on processes so that any issues can prevented entirely.The IT department has a wide range of responsibilities, so as interest is expressed and efficiency added, there will be an anticipated growth in responsibilities.Skills & RequirementsThe ideal candidate would have a basic level of SQL skills, the ability to be detail oriented and follow documentation. We encourage the ability to see the big picture for how the documentation can be improved, and proactively preventing future issues.Communication from candidate will need to be professional at all times, and be targeted toward internal users, third party vendors, and external customers. #Salary and compensation

Full Time: Enterprise Support Manager at GitHub in Remote-Europe #Salary and compensation

YouCanBook.me is hiring for one of the best jobs in our company!We need a wise, imaginative, decisive, strategic, inspiring, person to head up our customer success and onboarding team (currently 3).You would get to work with our best asset - our customers - everyone from the single marketeer or university professor, to the some of the biggest companies in the world (customers from Pearson, Box, Yelp, Shopify, Pintrest, Expedia, Atlassian and many, many more all use our tool). Our hundreds of thousands of users are the ones who have pushed YouCanBook.me to be one of the fastest growing, and widely adopted scheduling tools in 2017.It's a bit crazy sometimes how we manage a million appointment bookings a month for our users, with a team of just 9, but we love doing what we do.We are small, remote, bootstrapped, profitable and all the good things. Don't apply if you're looking to rise up the ranks of a mega-corp. Instead, join our ranks, and build your craft inside our tardis. We need you.Our company has been named one of the top performing UK tech companies by G2 Crowd. We recently sponsored SaaStock Conference in Dublin to reach out to our main customer base - tech companies working on cloud tools. We're sponsoring the upcoming SupConf 2017 in Atlanta.We care deeply about customer success and understanding what our customers need. That's your job right there.Our co-founder and CEO, Bridget Harris, has just recently been named a national finalist in the digital category for the 'Forward Ladies' awards for women in business. She's a regular speaker at conferences like Business of Software 2017 and Microconf 2017. Why does that matter? Because we like sharing how we 'walk the talk' on company culture and building a sustainable, happy software business. We are working to build an amazing place where work gets done. You'd be joining a handful of smart, imaginative, hard workers and learners. We meet up around twice a year from our locations in the US, Spain and the UK. We share and build. We celebrate success together. We work on where we went wrong, and build something better.You need to join us.We like: systems, processes, automation, documentation, scaling, profit and happy customers.We don't like: over-working, being stressed, sloppy work, typs, actual offices, paperwork, not being able to help.What you would get:**- a fair transparent salary (depending on location and experience). (we're working on offering profit share and bonuses). - 'unlimited' vacation - people usually take 25-30 days per year + national public holidaysthe best health insurance we can buy for you.- happy to discuss any other benefits you need - we're committed to the best family support policies we can afford. Let's talk.- a role where you would be given the highest room to succeed, grow and produce results - we are outcome-focused, not output-driven.- work with a happy, funny, inclusive, hard working team - we're a mixed bunch with lots of different things in common, and separate interests which keep the rest of us amused.A quote recently from one of our team members was 'this is the most open company I've ever worked for'So what's the job?Well think of us as your customer. Who do you think we ought to be looking for? Our tool is a freemium, low-price-point app with some very high-paying customers (hundreds of thousands of customers in total, around 10,000 of them paying), a committed team who deals with a steady flow of tickets, and even sees a zero inbox occasionally. One of our biggest challenges is how to streamline and optimise our support to our users - how to get them to the solution as quickly as possible. So what would our Head of Onboarding and Customer Success be expected to do?This is not a trick question - we do have a list of responsibilities, honestly. But we want to know what kind of job you are looking for. Let us know how you'd love to help our company, what your skills are, why we should be considering you.Let's hope for a magical fit.Caveats (sorry, yes there are a few)- Must be willing to cover / work shifts starting 9am+ EST working hours . Will also need to be happy to occasionally cover end of day PST.- We like to travel - must be happy to board a plane probably every few months for flights to Europe, or meet clients in US, go to conferences, that sort of thing.- Our hope and expectation is to hire someone with significant experience working in a similar role for a SaaS tool - if this isn't you, please address why you'd still be a great fit for us anyway (we're always open to being persuaded). Be sure to mention the words **FANTASY MARBLE SING when applying to show you read the job post completely. RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

Full Time: Enterprise Support Engineer at GitHub in Remote-United States #Salary and compensation

We looking for a friendly, helpful and tech-savvy type that loves teaching people how to use things.We’re an Australian-based SaaS startup, and it's getting a bit tricky for us to support all of our fans in the various parts of the world.We're a small team, so you'll have a big impact on the product.Your day-to-day will involve:**Answering user questions via in-app messengerExplaining new functionality to existing customersConducting scheduled product demos online or via phone callsCreating and improving support documentationFor this role we need you to:Be motivated to help people with their questionsHave a friendly, engaging and relaxed styleDemonstrate outstanding written communicationBe generally interested in SaaS products#### Specifics:The role is part-time. Flexible 20hrs per week with a minimum of 3hrs per day during business hours.The position is fully-remote but does require that you are in a timezone close to UTC-05:00 (New York, Toronto, Chicago…).We're ideally looking for someone to join our team on an ongoing basis with additional hours, however we'll keep it relaxed initially as we get to know each other.#### About Us:Skedda is cloud-based, business-to-business SaaS platform for managing bookings for “spaces” at venues. It is used by a wide spectrum of organisations to enable self-service bookings for their rooms, studios, halls, courts or any other kind of “space”. It’s truly an international product, with active customers in over 2000 cities globally.We are 100% bootstrapped, profitable, and growing. We (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.We'd love you to join the team! Be sure to mention the words **HORN EXOTIC ENHANCE when applying to show you read the job post completely. RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to SaaS, Customer Support, Non Tech and Teaching jobs that are similar:

Nuxeo provides a Hyperscale Digital Asset Platform that helps enterprise organizations unlock the full value of their digital assets to grow revenue, improve performance, and maximize investments.We are engineers at the core and we love what we do. And it shows! At Nuxeo, whatever the role, each team member is uncompromising, with an unwavering focus on helping our customers solve their problems.That's why we foster natural curiosity, a strong desire to share the best practices, and we reward our teams with support, benefits, fun, professional development and challenging tasks.At the moment we are looking for a Software Support Engineer, with a background in Java development, that will help us provide technical support to our customers.As part of the support team, you will play a crucial role in providing assistance to our client technical teams, including client onboarding, while they build and work with the Nuxeo Platform.You will answer in a timely manner to any issues submitted by our customers. You will also listen to their needs and forward feedback to the appropriate internal team for further investigations. The aim is to become an expert on the platform in order to answer questions and resolve issues for our customers. You will support them in configuring and customizing our platform. So you will need to audit and debug source code, plus use the tools that allow us to communicate with our customers (eg.: JIRA, conference calls and video calls).This position requires a true engineering mindset: if you love to investigate a problem and find the solution, you will fit right in! If you like puzzles and challenges, we have a lot to offer:* A complete platform with a large technical and functional scope and many configuration options and extensions* International customers with many use cases and challenging issues (performance, customization, recommendations, etc.)* A team of expert developers to help you find solutions and extend the Nuxeo Platform #Salary and compensation

Full Time: Accounts Support Specialist (Remote- Europe) at GitHub in Remote-Europe #Salary and compensation

WordPress Support / Happiness EngineerWe are looking for 3 Technical Support / Happiness Engineers to join our team.Thrive Themes, https://thrivethemes.com/ is a rapidly growing and innovative software vendor in the WordPress themes and plugins space. We entered the market around 3 years ago and have been on a significant growth curve ever since.Today, we have a highly skilled team that are constantly pushing the boundaries of WordPress software development by releasing market leading software products. Our software gives online business owners a complete set of conversion oriented marketing tools to help them build better websites and get more leads and customers.Recently, we have been faced with a growing problem: many of our customers are in the US and because our team is located in Europe our response times to these customers’ requests are longer than we want them to be.This is where you come in!We are looking to hire additional team members for our technical support and customer communications team. As part of this team, you will be working closely with our customers and members, to help them solve technical problems and answer questions about our products. The support and communications team is also tasked with reporting bugs and communicating with the development and marketing teams about what kinds of issues our customers typically experience, what features they request and what kinds of questions they have.Skills that you must have for this position:* Fluently written communication in English with excellent spelling, punctuation, and grammar.* The ability to simplify sometimes complex instructions so that non-technical users are able to understand and follow along.* The ability to capture relevant screenshots and include them, where necessary, in the responses.* The ability to get familiar with new software and functionality quickly, without the need for a lot of handholding and instruction.* A thorough understanding of WordPress. To give you an idea of the level of understanding required, you’d be expected to know:- * How to add widgets to a sidebar * The difference between a post and a page * How to turn comments on/off on posts/pages * How to switch to a new theme * How to change menus and menu items * How to modify the permalink structure * How to add a new plugin* Basic knowledge of HTML, CSS, PHP and javascript (no development skills needed, but a basic understanding of how these languages interact to make websites work is very useful).* A knack for taking technical language and making it understandable.* A passion for solving tough problems and proposing elegant solutions.Other skills it would be nice if you had, but we can train you if you don’t:* Had a previous Customer Support experience.* A portfolio of WordPress websites that you've build.If this seems like it’s a good fit for you then allow me to take a few minutes to tell you what we can offer in return:* Freedom to get on with the job. We're not some giant company with dozens of people between you and a result. You'll be part of a small team that's trusted to get on and deliver.* Remote working, you can work anywhere in the US, as long as you cover the US timezone* A place in a fast moving software company with big ambitions and an exciting future ahead.* Books, just let us know what book you think that might help you grow your skills and we will get it for you.If this sounds like what you’re looking for? Great.To get this position you will have to join us between 20 of August and 8th of September, in Austin, Texas. You will get paid for this training and we will also cover the housing and flight for you. At the end of this training you should have all the skills you need to get started.Send us details of what you can and can’t do (be honest, it’s important) as well as a few details about who you are as a person and we’ll be in touch.Besides the details mentioned above, your email should also contain answers to the following questions:1. Where in the US are you located?2. Are you available between 20 of August and 8th of September for Thrive support procedures and products training sessions?The following are questions you might be asked by our customers. Please send us an example of an answer you would give in each of the following scenarios:3. When I attempt to install your plugin, I get this message from WordPress: “The uploaded file exceeds the upload_max_filesize directive in php.ini.” What can I do?4. Why is my blogpost on the homepage? I would like to have a different page there.5. What changes are needed on this page: https://thrivethemes.com/ in order for it to be a Landing Page?APPLY FOR THIS POSITIONSend an email to [email protected] and **add [Support Job] in the subject. If you think you might be a good fit, let us know why! Email your resume, a short paragraph about yourself, and answer the questions listed above.**Note: You should apply before 3rd of August 2017.** Be sure to mention the words BURST PROBLEM FAINT when applying to show you read the job post completely. RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

Your Mission, Should You Choose to Accept:Expensify prides itself on solving real-world problems with a team of top-notch product experts. We are reinventing the way people look at expense reports by automating not just the expense report, but the entire business trip.About The JobAs a Success Coach, you’ll support customers day in and day out, with the understanding that a product-driven company grows nowhere without a happy customer base. You’re on the front lines to interact with our customers via email and chat predominantly, but we also sprinkle in phone calls and the occasional in-person visit.About YouJoining our team means you enjoy a fast-paced and challenging work environment. You thrive as an inidual contributor and you know how to get shit done. Still wondering whether this is the right role for you? The most successful candidates can:- Manage time and prioritize efficiently. Things change all the time, especially with the product.- Learn from peers across teams in an informal fashion. After all, no one is an expert at Expensify and we're all learning things as we go.- Do what it takes to bring the most value to the company everyday, even if that value is created in a repetitive and not so glamorous way. #oneteamonedream- Say “no” and communicate that things won’t always change “now”. This helps to keep our product simple and user-friendly.- Deftly articulate complex thoughts. One moment you may be having a technical discussion with an engineer about a bug or product flow that’s confusing for our customers, before quickly moving on to working directly with a non-technical customer to fix a problem.- Bonus: Some general understanding of the accounting process, Not required!Be sure to mention the words SCHOOL TOWARD BROOM when applying to show you read the job post completely. RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

About us:Surge is a publisher focused platform building the future of analytics, demand and content optimization. We've focused heavily on our product (you won't find much about us publicly, all of our clients are word-of-mouth). We have no public web presence. We work exclusively with publishers doing at least 50 million page views every month. Our largest customer is an Alexa top 50 site. We give our clients the ability to view every single ad impression served on their site and tie it back to the exact amount of revenue it generated along with the content that the user was viewing and the user that the ad impression was delivered to. Every single one of our customers is important to us, and we provide an extremely high level of service, continually going above and beyond. We're a small team that's 100% remote. About you/the role:You love data. You love spreadsheets. You love communicating with customers. You have some experience in the digital publishing industry, either owning, operating, or working with a web-based publication or are happy to jump into the deep end and deal with the steep learning curve. You understand how the ad industry works. You can speak, or are willing to very quickly learn, about the publisher eco-system, terms like DFP for Publishers, AdExchange, Header Bidding don’t intimidate you. You understand Google AMP, Facebook instant articles and the web ecosystem in general. We don’t care about formal education or years of experience. We’re 100% remote, all communication is generally through slack, although we do jump on calls occasionally. You’re willing to do whatever it takes from a customer and company success perspective. You’ll be building a customer success team from scratch, communicating with engineers and customers, so a technical background would be a huge plus (specifically on the front end, understanding and being able to debug javascript, and problem solve will come in very handy). You’re comfortable wearing multiple hats, and working in a very fast-paced environment where you will be expected to be both self-directed, and self-motivated. You appreciate a no-bullshit office environment. You must be an excellent communicator with flawless written English, and fluent spoken English. Starting salary in the $75k-105k/yr range. There’s plenty of opportunity for growth for the right person, including building out customer success and helping direct the product based on client feedback. This is a contract to hire position. The first 8-12 weeks will be on contract, transitioning to full time after evaluating fit at the end of that period. Be sure to mention the words GIRAFFE FEED ERA when applying to show you read the job post completely. RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

Full Time: Enterprise Support Agent - (Remote - New Zealand) at GitHub in (Remote - New Zealand) #Salary and compensation