Close is hiring a remote Customer Success Associate. This is a full-time position that can be done remotely anywhere in the United States.

Close - Our goal: double the productivity of every sales rep.

Customer Service Specialist

• United States – Remote OK
• Full-Time

Position Summary

The ProServices Support Team is responsible for increasing and maintaining General Contractor and Facility/Property Manager contributed projects in the Dodge Construction Network (DCN) via ONETEAM’s bid management solution and the Concierge “Invitation to Bid” messaging service. The ProServices Customer Service Specialist will provide effective product demonstrations, training, and support to achieve their goals, and will collaborate with our sales team to maximize the user’s network engagement.

This position reports directly to the Manager of Professional Services/Support.

Location

This position will work remote, anywhere in the Unites States. The preference is for those in the Pacific and Mountain time zones.

Core Responsibilities

• Demonstrate the features and benefits of ONETEAM and DCN
• Onboard new users including adding the vendor logo and uploading their database
• Train new users on vendor, document, and communication management features
• Support users via phone, email, chat, and virtually to solve product and technical issues
• Maintain frequent contact with users to nurture relationships and increase product retention
• Contact users to solicit product feedback and proposals for improvement
• Contact non-product users to schedule demonstrations
• Contact non-product users to secure bidding projects for concierge messaging
• Communicate new user projects and relationship opportunities to the sales team
• Collaborate with associated internal operational teams
• Promote other DCN products and services to users for upsell opportunities
• Test and provide product performance issues to the QC Specialist with proposed solutions

Skills and Qualifications

• Associate degree or related work experience
• Effective organizational and detail-focused skills
• Strong relationship-building skills to increase and maintain users
• Excellent verbal and written communication skills
• Strong decision-making skills with a focus on DCN’s mission and vision

About Dodge Construction Network

Dodge Construction Network (DCN) leverages an unmatched offering of data, analytics, and industry-spanning relationships to generate the most powerful source of information, knowledge, insights, and connections in the commercial construction industry. The company powers four longstanding and trusted industry solutions—Dodge Data & Analytics, The Blue Book Network, Sweets, and IMS—to connect the dots across the entire commercial construction ecosystem. Together, these solutions provide clear and actionable opportunities for both small teams and enterprise firms. Purpose-built to streamline the complicated, Dodge Construction Network ensures that construction professionals have the information they need to build successful businesses and thriving communities. With over a century of industry experience, Dodge Construction Network is the catalyst for modern commercial construction.

Connections are at the heart of our vision and mission. Dodge Construction Network (DCN) connects the people who build the constructed world. Our mission is to collect, organize and share information about commercial construction projects, people, products, and firms so that they can find and connect with each other, enabling their success and growth.

Compensation and Benefits

Dodge Construction Network offers a competitive total compensation plan plus a full array of health, wellness and financial security benefits designed to provide you with peace of mind so that you can bring your best self to work.

Dodge Construction Network (DCN) provides a reasonable range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role may be eligible for a market competitive bonus upon accepted offer. Salary Range: $40,000-$45,000.

For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.

Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a erse workforce to create great opportunities for our business and our people. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

#LI-remote

Title: Customer Support Specialist

Location: US-Remote

Company Description

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with erse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that ersity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.

Job Description

Higher Logic is seeking a Customer Support Specialist to join our Customer Services & Support team. This key team member delivers first-tier application support, and handles the initial research, troubleshooting and resolution of customer issues.

The successful candidate is technology-literate, loves detective work, relentlessly pursues the full answer and is able to see the connection between different pieces of software or technology components. This person must also display a positive, proactive ‘customer-first’ approach, and is adept at conveying difficult concepts in terms that a non-technical user can appreciate and understand.

The Customer Support Specialist demonstrates exceptional customer service and organizational skills, and handles multiple priorities and responsibilities. Finally, applicants must also be self-directed, able to learn independently, and possess good time and task management skills.

Qualifications:

• Bachelor’s Degree or equivalent technical training and professional work experience.
• 2-3 years of recent technical customer service experience.
• Basic knowledge of standard web technologies, browsers and web applications.
• Excellent analytical and troubleshooting skills.
• Possess strong time and priority management skills and is able to meet and manage deadlines.
• Exceptional verbal and written English communication skills.
• The preferred candidate will also be familiar with contact center ticketing and service systems.

What you’ll earn:

• Competitive compensation.
• Comprehensive health benefits package.
• 401(k) plan with employer match.
• Healthcare and dependent-care flexible spending account.
• Company short-term and long-term disability insurance.
• Company culture that recognizes its employees.
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
• Significant advancement opportunities for outstanding performers.

EEO Disclosure

Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including iniduals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [email protected]

Location:  US Locations Only; 100% Remote

COGS-Well Overview:

COGS-Well is a new and fast-growing software company providing inventory control and food cost analysis software to the restaurant industry. We provide an innovative combination of technology and service that is revolutionizing restaurant management.

Job Overview:

We are looking for a Customer Solutions Specialist to assist with onboarding and supporting our customers. Experience in restaurants and software application support is all that we require. This position can be filled by working remotely or from our office in Livermore, CA.

Essential Duties and Responsibilities:

• Assistance with new customer onboarding services.
  • Setting up system integrations with food & beverage vendors
  • Setting up system integrations with Point of Sale systems
  • Setting up system integrations with Accounting systems.
  • Configuring the starting database for a new customer.
• Assist in Ongoing Customer Support (via email response system):
  • Answer end-user questions regarding application use.
  • Trouble shoot and report any technical problems to development.

Required Knowledge and Skills:

1. Restaurant experience is a plus
2. Strong general computer skills.
3. Ability to learn and master new software applications quickly.
4. Experience in software support is a plus.
5. Must be able to work independently and as part of a team.
6. Good communication skills and ability to work well with people at all levels.
7. Strong task-tracking and management skills.
8. Good problem-solving skills.

Compensation:

• $60,000 to $75,000 annually based on the level of fit to the required knowledge and skills.

Location: US Locations Only

Registry Coordinator (Remote – Worldwide)

Program Management Team All Cities, District of Columbia

Job Title: Registry Coordinator

Location: Remote – Worldwide (with significant overlap with US business hours)

Start Date: Immediately

Reports to: Registry Manager

Verra is a global leader helping to tackle the world’s most intractable environmental and social challenges. As a mission-driven non-profit organization, Verra is committed to helping reduce greenhouse gas emissions, improve livelihoods, and protect natural resources across the private and public sectors. We support climate action and sustainable development with standards, tools, and programs that credibly, transparently, and robustly assess environmental and social impacts and enable funding for sustaining and scaling up projects that verifiably deliver these benefits. We work in any arena where we see a need for clear standards, a role for market-based mechanisms, and an opportunity to generate significant environmental and social value.

Verra manages a portfolio of standards, including the:

Verified Carbon Standard (VCS) — the world’s leading carbon crediting program, with more than 1600 registered projects in 80 countries, and accounting for two-thirds of all voluntary carbon market transaction volume.

Verra is seeking a Registry Coordinator to manage team workflow and provide coordination for the Registry Team with its stakeholders and within Verra.

A day with Verra’s Registry Team might include

Joining a call with the Registry Team manager and Senior Registry Administrators to review a complex stakeholder issue or request and find the best possible solution.

Specific functions you will be responsible for…

Managing the workflow within the Registry Team, including assigning project and issuance reviews and managing the Verra Registry mailbox.

You bring with you…

At least three years of relevant work experience.

In this role, you will grow and expand your expertise by…

Administrating the largest voluntary carbon market registry in the world, home to over 2,000 projects and serving nearly 1,500 account holders.

You will know you are successful, if…

You are seen as a reliable and capable member of the team by your peers and manager.

You will join a team…

From erse locations and backgrounds, including carbon market experts, project developers, consultants, climate negotiators, researchers, auditors, and more.

Compensation at Verra

To help us attract and retain top talent, Verra pays employees competitively to the market. In return, we expect each employee to, at a minimum:

Meet expectations in terms of work effort and performance;

For this position, the salary range is USD 72,884 – $82,640 depending on experience.

We will recognize employees who go beyond expected performance with salary increases and/or promotions, but the bar for earning those rewards is high.

Salary is one component of Verra’s total compensation package, which also includes:

Health, vision and dental care, and life insurance;

Verra provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We conduct our recruitment and hiring without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, marital status, pregnancy, physical or mental disability, genetics, veteran status, or any other characteristic protected by applicable federal, state, and local law.

Customer Success Operations Analyst

at Planet (View all jobs)

United States, Remote

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet’s data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, and The Netherlands.

About the Role:

The Customer Success Operations Analyst will be responsible for building and implementing data driven improvements to Planet’s Customer Success processes, systems and structure. Day to day you will shape and plan CS ops workstreams, collaborate with stakeholders both within the CS function and outside of it, facilitate and deliver improvement initiatives.

Impact You’ll Own:

• Shape and implement a Global Customer Success Strategy with Customer Success team leaders
• Partner with a wide variety of stakeholders to develop and implement customer success processes and technical solutions
• Work cross-functionally to obtain buy in and tackle complex business problems
• Identify opportunities to improve efficiencies and lead efforts to scale, align and invest
• Drive repeatability, predictability, and scalability across the business
• Analyze, author and present high-impact recommendations and plans to Leadership
• Structure concise, clear presentation of findings and prioritize issues as appropriate
• Support strategy plans for Marketing, Sales Operations and Channel Teams
• Define requirements and work with systems teams to implement new tools/solutions
• Be a trusted advisor to Customer Success Leadership

What You Bring:

• 2+ years prior Customer Success Operations, Revenue Operations, or related field experience
• Results-oriented and demonstrated ability to identify root causes of problems, generate and evaluate creative solutions
• Demonstrated ability to scale and equip the business in a strategic manner and make data-driven decisions
• Ability to conduct sophisticated and creative analysis, yet translate those results to easily digestible messages and action based insights
• Excellent presentation, communication and relationship building skills.
• Proven accountability and experience driving for results
• Highly organized with excellent attention to detail
• Capable of working in a fast-paced environment and prioritizing multiple work assignments simultaneously
• Expertise with tools/systems such as Gainsight, Salesforce, Excel

Benefits While Working at Planet:

• Comprehensive Health Plan
• Wellness program and onsite massages in specific offices
• Flexible Time Off
• Recognition Programs
• Commuter Benefits
• Learning and Tuition Reimbursement
• Parental Leave
• Offsites and Happy Hours
• Volunteering Benefits

Compensation:

The US base salary range for this full-time position at the commencement of employment is $79,100 – $130,100. Additionally, this role might be eligible for discretionary short-term and long-term incentives (commission, bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

#LI-TK1

#LI-REMOTE

Why we care so much about Belonging.

We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging, dreaming big as we approach our ongoing work with ersity, equity and inclusion. If this job intrigues you, but you’re thinking you might not have all the qualifications, please… do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO statement:

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

Accommodations:

Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the interview process, please call Planet’s front office at 669-214-9404 or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Call Center and Claims Representative

Work at Home – US

Full time

R-298978

Description

Humana/iCare is seeking a Call Center and Claims Representative to join the growing Wisconsin Medicaid Market team.

The Call Center and Claims Representative meets the needs of members, potential enrollees and providers by providing a resource by phone to answer inquiries related to benefits, eligibility, claims, and perform other duties as assigned. Share your talents and develop your skills all while doing your part to improve the lives of others.

Responsibilities

The Call Center and Claims Representative works in a call center setting and provides program, benefit, eligibility, and claims information and describes iCare services to existing, potential and new members via telephone and in writing. This role will also provide responses to provider claim inquiries within the designated timeframes, including claims status, denials, reconsiderations, and explanation of payments.

Essential Duties and Responsibilities

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer (member or provider) requests and questions are handled appropriately and in a timely manner.
• Provides support, guidance, direction & limited education to providers on member eligibility, authorizations, iCare guidelines and provider portal.
• Provides limited authorization information of referrals to providers and members.
• Research issues and uses judgment for obtaining relevant information.
• Documents member information, including demographics and contacts made with customers within the Trizetto Call Tracking system.
• Consistently meets inidual performance and quality goals.
• Adheres to Company policy guidelines.
• Actively participates in department / company meetings.
• Volunteers to participate in iCare community programs /events based on management approval.
• Manages complaints / grievances / appeals and route appropriately for research and resolution.

Required Qualifications

• 1 year of demonstrated customer service experience in a call center setting.
• 1 year of experience in health insurance.
• Experience in customer service business practices.
• Strong interpersonal skills and ability to work effectively with persons with disabilities and a wide variety of ethnic, cultural, and socio-economic backgrounds.
• Possess knowledge and experience of appropriate telephone skills.
• Experience in the use of a personal computer and software applications, including Microsoft Windows and Microsoft Office Products.
• Effective verbal and written communication skills.

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Preferred Qualifications

• Previous experience in Medicaid and/or Medicare, customer service and/or claims processing.
• Bi-lingual in Spanish.
• Previous experience working in a managed health care setting.

Scheduled Weekly Hours 40

SMB Client Specialist

About Toptal

Toptal is a global network of top freelance talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and over 40% year-over-year growth, Toptal is the world’s largest fully remote company.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Position Description

As a Client Specialist, you will work with a forward-thinking, globally distributed, and fully remote team whose job is to provide exceptional customer service with a strong support-centered philosophy.

As a member of our Client Services team, you will work with SMB clients and their supporting account teams to run the daily operational processes that underpin client success. You will work directly with Clients and Client stakeholders to nurture relationships and fulfill their operational needs by coordinating Toptal groups (e.g., talent ops, legal, finance). The most successful Client Specialists accomplish this while keeping an eye on new opportunities for Toptal to help solve our clients’ most challenging problems.

The ideal candidate has outstanding discipline, is highly passionate, and is eager to learn, grow, and develop. You will thrive in a fast-paced environment and strive to go above and beyond to effectively resolve client and client services inquiries, issues, and concerns while maintaining a high level of client satisfaction. This role is perfect for someone passionate about providing exceptional client service and looking to use this opportunity as a launching pad for their career at Toptal.

This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.

Responsibilities:

• Provide support to clients using several communication tools (email, chat, and phone).
• Work collaboratively with our Sales, Talent Operations, Finance, and Legal teams to efficiently anticipate and fulfill client needs.
• Communicate via Zoom and Slack to maintain a high level of collaboration and clear communication within the team.
• Partner with client support teams and internal stakeholders to resolve client issues as needed.
• Act with a sense of urgency in resolving client and talent issues and have the judgment to include the proper people or teams to resolve.
• Handle escalated cases and assist clients and talent who need immediate attention, as needed in the absence of management.
• Act as a resource and subject matter expert by maintaining a working knowledge of all Toptal service offerings and policies.
• Provide support to new and existing team members by assisting with training and learning new tasks.
• Have the opportunity to work on special projects and initiatives.

In the first week, expect to:

• Onboard and integrate into Toptal.
• Become familiar with the various platforms and systems Toptal utilizes to offer timely and exceptional client support.
• Complete customized onboarding to successfully navigate through the organization and understand the moving parts that make up the Toptal business model.
• Rapidly begin learning about Toptal’s history, culture, and vision, with a focus on the state of the talent industry, the Future of Work, and the core messages important to Toptal.

In the first month, expect to:

• Familiarize yourself with the extensive support materials available to support our clients and talent successfully.
• Learn the key internal and external stakeholders and how clients can best be served by the different Toptal teams during their lifecycle.
• Have a solid understanding of the Toptal platform as it relates to clients and the most frequent request processes.
• Effectively and independently resolve client issues.
• Gain a comprehensive working knowledge of the client experience from start to finish.

In the first three months, expect to:

• Be fully ramped up and integrated into the team.
• Have a strong understanding of Toptal’s issue resolution process and own the client resolution.
• Actively engage with internal teams at Toptal and work collaboratively to review and resolve assigned support tasks.
• Learn to effectively balance tasks to ensure the highest level of efficiency and productivity.

In the first six months, expect to:

• Be fully confident acting as a primary point of contact for Toptal for internal stakeholders and clients.
• Follow a solid workflow for accessing information via a variety of systems and support materials, and feel confident training new team members on these processes and materials.
• Exhibit a successful track record of hitting resolution SLAs.

In the first year, expect to:

• Become a productive, collaborative, and consistent contributor to the team.
• Actively participate in onboarding, training, and support of new team members and assist in developing and maintaining training materials.
• Ensure the Toptal client experience is consistently world-class throughout all phases of the client lifecycle.
• Continue to promote an environment of teamwork and collaboration.

Requirements:

• Minimum 3 years of experience working in customer service over a variety of communication channels (email, Slack, and chat).
• Knowledge of the software development field is a significant plus.
• Must be a strong performer in high-volume, high-pressure situations.
• Communication. Must be able to have difficult conversations and de-escalate situations when appropriate. Strong written and verbal communication skills are required.
• Collaborative. Exceptional interpersonal skills and the ability to build strong, customer-centric relationships, both internally and externally.
• Team-oriented. Cooperative and promotes an environment of continuous improvement.
• Problem solver. Must be capable of uncovering issues and resolving them quickly and effectively.
• Time management. Must be able to work independently and manage time and resources efficiently; can successfully manage competing priorities.
• You must be a world-class inidual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

H1 is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

H1 - Creating a healthier future.

Customer Svcs Representative

Customer Svcs Representative

Job ID104255

Service line GWS Segment

Role type Full-time

Areas of Interest Customer Service

Location(s)

Charlotte – North Carolina – United States of America, Remote – US – Remote – US – United States of America

JOB SUMMARY

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
• Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
• Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
• Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
• Contacts customer for additional information and communicating the steps in the work order process.
• Runs, reviews, and distributes various customer service reports as necessary.
• May generate and dispatch service request work orders for completion by vendors.
• May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
• Provides informal assistance such as technical guidance and/or training to co-workers.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

• To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

• High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

FINANCIAL KNOWLEDGE

• Ability to calculate simple figures such as percentages.

REASONING ABILITY

• Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

• Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Customer Service Rep position is $30,100 annually [or $14.47 per hour] and the maximum salary for the CSR position is $39,681 annually [or $19.08 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

ModSquad is hiring a remote Customer Support - English. This is a contract position that can be done remotely anywhere in the United States.

ModSquad - Provides on-demand customer support and community management services.

⭐ SUMMARY

🚀 ABOUT PIXELLU

🤓 YOUR ROLE

• Answer questions. Help customers with their questions through email, chat, social media, and occasionally video calls.
• Troubleshoot. Find solutions and troubleshoot issues & software bugs
• Write support articles. Create helpful documents that customers can use to find answers at their own convenience.
• Create tutorials. Record video tutorials to help customers understand the features of our software.

📗 REQUIREMENTS

• Excellent written English
• Clear and concise communication
• Ability to stay calm when customers are stressed or upset
• Patience
• Attention to detail
• Positive attitude
• Empathy
• Willingness to learn
• Reliability

🏖️ BENEFITS

• Work from anywhere
• Competitive salary based on experience level and your local cost of living considerations
• Quarterly profit-sharing bonuses based on seniority and role
• Paid parental leave
• 22 annual days off

Salary and compensation

Customer Experience | Weekends

at Ramp

New York, Miami, Remote

Ramp is building the next generation of finance toolsfrom corporate cards and expense management, to bill payments and accounting integrationsdesigned to save businesses time and money with every click. Over 12,000 customers cut their expenses by 3.5% per year and close their books 8x faster by switching to the Ramp platform.

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment software in America and enables billions of dollars of purchases each year. Ramp continues to grow quickly, more than doubling its revenue run rate in the first half of 2022.

Valued at $8.1 billion, Ramp’s investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companiesStripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital Oneas well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp was named Fast Company’s most innovative finance company in 2022 and #5 on LinkedIn Top Startups 2022.

About the Role

Ramp is looking to hire foundational email and phone customer support operators to help support our customers as we scale. We’re looking for agents with an incredible customer focus and passion for helping people, who are hungry to learn all about our product, and who are able to communicate effectively with both customers and an internal team.

As a member of our stellar customer operations team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers on our phone lines and the voice of the customer to the rest of the team!

What You’ll Do

• Work directly with some of the fastest growing companies in the US
• Help Ramp scale effectively by handling support requests over phone and email
• Help us maintain an industry leading satisfaction rate with our customers
• Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
• Learn the Ramp Platform inside and out to maximize effectiveness with our customers
• Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
• Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
• Have the ability to grow, develop and learn in a fast-paced, start-up environment

What You Need

• Ability to work on the weekends
• Minimum 2 years of experience supporting a technical product in customer support
• Minimum 1 year of experience handling phone calls
• Excellent verbal and written communication skills
• Experience collaborating closely with teams outside of support
• Strong background in customer support via email and phone
• Investigative and critical thinking skills
• Desire for ownership and growth in role over time

Nice to Haves

• Experience working with Zendesk tooling

Compensation

• The annual salary/OTE range for the target level for this role in NYC is $46,750-$55,000 + target equity + benefits (including medical, dental, vision, and 401(k)

Ramp Benefits (for U.S. based employees)

• 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
• 401k (including employer match)
  • Please note only 401k contributions made while employed by Ramp are eligible for an employer match
• Unlimited PTO
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support
• Pet insurance

Job description

• Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site
• Maintaining customer focus and responding to customer queries in accordance to company guidelines
• Supporting and guiding customers with all requests, escalating and following up where necessary
• Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
• Keep up to date with new information/policies
• Collaborate with our Fraud and Payments team in order to resolve customer queries
• Collaborate with our CRM team
• Supporting and guiding customers with all requests and escalating and following up where necessary

Qualifications:

• At least 3 years in CS Agent/Officer position with relevant iGaming industry experience would be an asset
• Knowledge of Blockchain, Crypto etc. would be an asset
• Basic office skills including knowledge of Microsoft Word and Excel
• Bilinguals are preferred, must be fluent in English

Requirements:

• Able to work onsite / remote (rotate shift)
• A team player that can work independently
• Ability to think critically and draw from experience to make decisions
• Care in dealing with sensitive information
• You have a positive and a can-do attitude with a flexible approach
• Strong customer orientation, and eager to contribute to startup team
• Ability to deal with ambiguity and identify customer’s needs
• The ability to organize and manage multiple priorities
• An excellent listener
• Smart and flexible

Shifting Schedule - GMT Time zone:

• Team 1: 2:00am - 10:30am
• Team 2: 10:00am - 6:30pm
• Team 3: 6:00pm - 2:30am

Salary: Negotiable based on their experience

Customer Care Representative- Processing ( Work From Home)

locations

Work From Home, USA

time type

Full time

job requisition id

R20048671

Job Family

Customer Service

Who We Are

Transamerica has been helping people feel better about the future for more than 100 years. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. But the way we see it, our responsibility goes beyond our clients’ accounts. We’re in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. We help people prepare by providing solutions that consider the whole picture.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology).

Job Description Summary

As the point of contact and “voice of the company” for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement, life, and annuity investment products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

Job Description

Responsibilities

• Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.
• Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
• Locate/research information using multiple systems/technologies.
• Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
• Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
• Learn and maintain a basic understanding of products, procedures, and systems
• Achieve department metrics and expectations
• Participate in a team based environment to achieve department goals

Qualifications

• Associate’s degree in a business field or equivalent experience
• One year of call center or customer service experience, or financial services industry experience
• Ability to communicate with customers in a professional manner, orally and in writing
• Ability to work independently and as part of a team
• Proficiency using MS Office tools

Preferred Qualifications

• Understanding of retirement, life, and annuity investment products

Working Conditions

• Office/call center environment
• May work varied shifts.

*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

Compensation:

The hourly for this position generally ranges between $15.50 – $18.26 an hour. This range is an estimate, based on potential qualifications and operational needs. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations.

Bonus Eligibility:

This position is also typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Inidual Performance and is at Company Discretion.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Stock Purchase Plan
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs
• Peer Recognition Program (BRAVO)

Inclusion & Diversity

Transamerica has made a strong commitment to inclusion and ersity, and we are proud to be an organization where all perspectives are valued. Transamerica has earned recognition for its strong efforts year-over-year, including from the Human Rights Campaign’s Foundation Corporate Equality Index, the Diversity Best Practices Inclusion Index, and Seramount’s “100 Best Companies” list.

In addition, as part of Transamerica’s commitment to maintaining an inclusive workplace, the company sponsors employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of ersity. ERGs are open to all employees and provide a supportive environment for raising ersity awareness and promoting inclusive behavior.

Giving Back

Transamerica believes our responsibilities extend beyond our corporate walls. That’s why we created the Aegon Transamerica Foundation in 1994. Through a combination of financial grants and the volunteer commitment of our employees, this foundation supports nonprofit organizations focused on the education, health, and well-being of the communities where we live and work.

https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation

Transamerica’s Parent Company

Aegon acquired the Transamerica business in 1999. Aegon’s roots go back more than 175 years to the first half of the nineteenth century. Since then, Aegon has grown into an international company, with businesses in the Americas, Europe, and Asia. Today, Aegon is one of the world’s leading financial services organizations, providing life insurance, pensions, and asset management. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and ersity.

Customer Service Manager

at Shapeways

Remote

Shapeways’ digital manufacturing platform offers customers access to high-quality manufacturing from start to finish through automation, innovation, and digitization. The company’s purpose-built software, a wide selection of materials and technologies, and global supply chain lower manufacturing barriers and speed delivery of quality products. Shapeways’ digital manufacturing services have empowered more than one million customers worldwide to produce more than 21 million parts using 11 different technologies and 90 different materials and finishes.

Headquartered in New York City, Shapeways has ISO 9001-compliant manufacturing facilities in Livonia, MI and the Netherlands and a network of verified partners around the globe. In September 2021, Shapeways became a publicly-traded company on the NYSE under the ticker SHPW.

Why is a Customer Service Manager important to us?

Shapeways is looking for a Customer Service Manager who will manage day-to-day activities of the customer support team (US, Netherlands and Philippines) to ensure all processes and inquiries (i.e. emails, phone calls, live chat, direct messages) are handled accurately, timely and efficiently.

In this role, you will:

• Own the day-to-day administration of Helpdesk and Live Chat tools (i.e. Zendesk, DRIFT etc.) and other customer service web based technology.
• Serve as the curator of customer experience and play a key role in crafting the online customer support experience for our rapidly growing ecommerce and enterprise manufacturing business.
• Ensure a “best in class” customer experience by proactively training, coaching and leading a team of customer service associates.
• Evaluate and analyze systems including, but not limited to, email and online chat and ensure its being used to its maximum benefit and with effective integration into Salesforce.com to ensure a 360-view of the customer.
• Report on productivity of overall customer service, including response time to customers, number of inquiries per week, logging customer pain points, analyzing product returns, logging website errors and monitoring overall customer satisfaction.
• Ensure customer orders, returns, and warranty Issues are entered with accuracy and thorough, timely follow-up as well as establishing multi-tiered SLAs for customer inquiries.
• Help resolve customer service and website issues by collaborating with Marketing, Technology, Sales, and Operations teams.
• Oversee and manage transactions such as payments, billing, returns and exchanges.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Collaborate with Sales and Operations to obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Review claims adjustments with suppliers, examining parts claimed to be defective, and approving or disapproving quality/reprint claims.
• Collaborate with Stakeholders to recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Assist with processing orders on Shapeways’ eCommerce channel and 3rd party integrations (ETSY, Shopify etc.).

You might be a good fit if (you have/are):

• A Bachelor’s degree in Business, Marketing, Communication, eCommerce or related field.
• Minimum of 2-3 years in eCommerce setting with online customer service management.
• Manufacturing experience a plus.
• Hands-on experience with eCommerce platforms (i.e. ShopifyPlus) and customer service/live chat software (i.e. Zendesk, SFDC Service Cloud, Drift etc.).
• Thorough understanding of entire eCommerce process from conversion to fulfillment to customer service.
• Excellent organizational and time management skills and outstanding project management experience.
• Experience building and leading Customer Service teams with sound process discipline and KPI management
• Requires excellent verbal and written communication skills.
• Ability to communicate with all levels of the organization and participate cross-functionally with Operations, Sales and Marketing Teams
• Enjoys interacting with customers and excels in negotiation and conflict resolution.
• Ability to effectively manage customer expectations and build loyal customer relationships.
• Ability to understand and educate customers on products.
• Strong computer skills are required, including proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience using an ERP System.

Why join our team?

At Shapeways, we all contribute to a respectful work environment where we share ideas and encourage each other to think creatively. We are a collaborative, erse and dynamic group of iniduals ready to embark on our next chapter of growth.

Do you want to be part of a culture that is inclusive, inspiring, and allows you the autonomy to be creative in your work? If so, we invite you to join us on our adventure!

Benefits and perks include:

• Healthcare that fits your needs – We offer excellent medical, dental, and vision plan options that provide coverage to employees and dependents. Our suite of options ranges from 100% employee-only medical premium coverage to extremely reduced premiums for dependent coverage to an enhanced buy up plan for those with more extensive needs. We also have competitive pricing plans for dental and vision!
• Ownership – Every Shapeways employee will be granted equity in the company
• 401(k) with Employer Match – Join the team and we will immediately invest in your future
• Parental Leave – Robust paid time off for new parents; both primary and secondary leave
• Generous Paid Time Off – 20 PTO days plus additional days off when you’re not feeling well, to observe holidays, or just to destress.
• Wellness – We care about your wellbeing. From Commuter Benefits to FSA’s to a platform to promote financial wellbeing to gym reimbursement to standing desks to a partnership with One Medical…we’ve got you covered
• Learning & Development – Through continued education/mentorship on the job and our investment in LinkedIn Learning, we’re focused on your growth as a working professional
• Credit and Discount – Each quarter, employees will earn a $100 credit in their Shapeways account – that’s $400 a year! This balance may be used in conjunction with the 20% employee discount toward purchasing items from our marketplace

Title: Customer Experience Professional (Remote)

Location: Remote

Becoming a Customer Experience Professional at Red Ventures means launching a career with a company ranked one of the Best Large Companies to work for in 2022. It’s easy to see why! Imagine a day in the life of a Red Ventures Professional: a supportive team by your side, goals to strive for, and defined career paths.

About the Role

What will you be doing?

• As a Customer Experience Professional, you will process orders, forms, and requests as well as respond to customer inquiries. These will be inbound phone calls from residential customers who interacted with our sales team or websites.
• Your goal is to establish rapport, understand the customer’s needs, and input order/customer data into multiple Customer Relationship Management tools (CRMs) to ensure that the order placed by the customer gets completed.
• We will set you up with all the tools you need for success paid training, proprietary technology, dynamic scripting, and expert coaching. A reliable, high-speed internet connection is required.

What does the schedule look like?

This position is full-time and fully remote. Schedules can range between 8am EST to 8pm EST Monday through Friday, with a rotating Saturday shift (Saturdays from 9a EST 3p EST). Schedules are 40hrs/week + lunch.

What about Pay/Compensation?

You will be compensated based on an hourly rate of $13/hour.

What about the benefits?

As a full-time employee, you will be eligible for our benefits package. Our benefits package includes, but is not limited to:

• Comprehensive Medical, Dental, and Vision coverage
• Emotional and Mental Health services, support, and resources
• Health Savings Accounts (HSAs)
• Flexible Spending Accounts (FSAs)
• Company-paid Life Insurance and Employee Assistance Program (EAP)
• Tuition Reimbursement Program
• Long-Term/Short-Term Disability
• 401k Savings Plan with company match
• Paid Time Off/ Sick

Note: For most benefits, you are eligible on the first of the month following 60 days from the date of hire.

What We Are Looking For

No experience required! We are a place where talent – of all levels and all backgrounds – can earn, learn, and grow for years to come. We look for teammates who are:

• Accountable. You come to work, ready to work. Your team can count on you.
• Adaptable. Do you thrive under pressure and go with the flow when change happens?
• Coachable. Our leadership teams are the best of the best and are here to help you reach your goals every step of the way.
• Driven. You are passionate, motivated to learn, and determined to succeed.
• Funny. A sense of humor is a must! We work hard and play hard the virtual fist bumps are for free!
• Gritty. You bring your best attitude and effort, all the time. Giving up is not in your nature.
• Honest. Integrity is non-negotiable here. We are here to win the right way every day.

Who We Are

Red Ventures is a multi-billion-dollar portfolio of digital companies that specializes in bringing consumers and brands together. We are made up of more than 4,500 employees across 5 continents – and adaptability is at the core of everything we do. We measure our impact not by profit but in our ability to positively change the trajectory of the people and communities we touch. At our core, we believe:

• In making every second count
• In getting better every day
• In winning the right way
• In being the change we wish to see in the world
• Everything is written in pencil
• In being great people to work with
• In leaving the woodpile higher than we found it

With a portfolio spanning dozens of geographies, business teams, and industries – the opportunities to learn, grow, and find work you’re truly passionate about here are limitless. But just to be sure – we also provide world-class training and leadership development opportunities at every stage of your career, no matter where in the world you’re located.

Currently, we are hiring for this position in the following states: Alabama, Georgia, Indiana, North Carolina, South Carolina, Texas, West Virginia, and Wyoming. You must be able to pass a pre-employment drug screen and background check.

Guest Relations Specialist

Location: United States

Remote ~ Based in the United States

Job Purpose:

We are looking for a talented Guest Relations Specialist that thrives in a fast-paced environment. The successful candidate will play a fundamental role in supporting our inside sales team and our customer base. The ideal candidate must be comfortable making and receiving dozens of calls per day, working as part of a team, responding to customer service inquiries and meeting deadlines. The majority of this position will be servicing inbound calls from customers who need assistance with existing reservations. This is a great opportunity for someone with customer service experience who would like to enter or further their career in the travel industry.

Duties and Responsibilities:

• Take phone calls from direct customers and travel agencies both prior to and during travel to resolve any outstanding travel-related issues
• Manage changes to itineraries – working with vendors and suppliers as needed
• Utilize sales skills to assist customers in upgrading
• Responsible for monitoring shared inboxes, responding to customer inquiries via our website & email
• Monitor and quality check reservations, logging any discrepancies and alerting management
• Work as a member of our Customer Care Team resolving customer issues and complaints post-travel
• Assist Operations Department
• Work with suppliers to confirm rooms above allotment and special requests
• Responsible for issuing tickets; including exchanges, refunds, and schedule changes as needed
• Process documents, including invoices and other communications to our customers and suppliers
• Make outbound calls and research alternative accommodations impacted by schedule changes and passenger requests
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management

Qualifications:

• Excellent customer service and communication skills
• Strong organizational and problem-solving skills
• Bachelor’s degree preferred
• Prior travel industry or customer service experience required
• Ability to prioritize multiple tasks and meet deadlines
• Computer proficiency in Microsoft Office
• Focus on accuracy and quality

Benefits Include:

• Work Remotely
• Paid Time Off: Vacation, Sick, Holidays, and Floating Holidays
• Bonus and Incentive Plans
• Medical, Dental, Vision
• HSA – Pre-tax funds to use towards copays, deductibles or other medical items not covered by insurance
• 401k Employer Matching
• Gym membership contribution through employer offered Health insurance plan
• Corporate Discounts through Working Advantage
• Employee Referral Bonus – $1,000
• Cross-Departmental Training
• 100 hours of training per person/per year
• Anniversary, Birthday Recognition & Gifts
• Volunteer Opportunities
• Familiarization Trips (Get paid to experience our vacations!)
• Years of Service Awards
• Employee Travel Discounts
• $100 per person per year for reimbursement for supplies

Title: (Part Time) Customer Service Representative – Remote

Location: Remote, USA

Personal development and becoming the best you is all about growth and exploring new skills and opportunities both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.

The Facilities Service Representative is responsible for servicing clients by answering incoming calls, creating and dispatching facility service requests! Depending upon the severity of the request the CRS may also be responsible for following up to ensure completion of the request.

This position reports directly to the Manager of Facility Services and will be a Remote, WFH US position.

How you’ll make a difference:

• Ensure telephones are answered timely to meet client requirements
• Communicate effectively in a positive and pleasant manner
• Process all work requests per account procedures
• Ability to produce all monthly, quarterly, and annual reports to assigned clients in approved format
• Check all Critical and Priority 1 requests prior to end of shift daily.
• Perform 100% callbacks on Critical, Priority 1 & 2 created work requests
• Perform callbacks on Priority 3 & 4 created work requests as time allows.
• Monitor completed work requests and correct information if necessary
• Other duties or special projects from time to time as required

What you bring to the table:

• High school graduate or equivalent advanced coursework preferred
• Ability to effectively write and communicate in the English language
• Type a minimum of 45 words per minute
• Working knowledge of computers
• Basic understanding of Microsoft Office’s suite of programs (word, excel, outlook, etc.)
• Ability to enter data within system and view same for allotted work hours
• Ability to focus and manage competing priorities based on inbound call volume and duties assigned.
• Ability to effectively work with others in a team environment
• Ability to clearly articulate client requests to service providers in the field
• Ability to arrive at scheduled times and be ready to fulfill duties
• Preferred Skills/Experience:
• Bilingual language skills are a plus
• Familiarity with facility maintenance or real estate is a plus

Please Note:

• This job does not require travel domestically or internationally,
• This position requires a quiet, distraction free work environment.
• This is a part time, non-exempt opportunity.
• The role is a Temp-to-Perm position with a 90-day probation period – benefits may be available once probation period is completed.
• Relocation will not be considered for this position.
• At this time, visa sponsorship is not available.

The hourly range for this position is $15.96 – $29.62.

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

ABOUT ACCRUENT

At Accruent (a subsidiary or affiliate of Fortive Corporation), we strive to be on the cutting edge of the software world, providing purpose-built intelligent solutions that raise customer expectations, shift paradigms and transform the way businesses operate and achieve success.

We aim to provide the same transformational growth for our 1,000+ employees which includes a vibrant office culture in major cities like Austin, London, and Amsterdam and 10,000 customers in more than 150 countries we know you’ll gain new experiences along the way. In our continued effort to help our teams Grow Without Limits, we provide all employees with the resources, coaching and support they need to reach new heights and experience true professional and personal development and we do this because we believe it will help us grow as a global company in return.

Every person can bring something incredible to the table, and we can always achieve more together. So, if you are courageous, adaptable, collaborative and interested in becoming the best you, we encourage you to join us for the ride even if you don’t believe you have the exact experience to fill a particular role.

Explore the path. Join Accruent.

ABOUT FORTIVE

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a erse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

#LI-Remote

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage ersity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Iniduals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

Associate Customer Support Specialist

United States

Full time

REQ11631

Job Summary:

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose – to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a erse and inclusive work culture that inspires innovation and bold thinking. A place where iniduals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset – our people!

Job Description:

Not all companies are made equal and at CoreLogic, this adage could not be truer. With boundless passion and commitment, our 5,000+ team members share a singular focus: to help millions of people find, buy, and protect the homes they love. As a leading provider of gold standard data, analytics, and platforms, CoreLogic enables real estate professionals, financial institutions, insurance carriers, government agencies and other housing market participants to help people make their dream of homeownership a reality.

From our unmatched network of trusted relationships to technical innovations to the insights and foresight that comes with deep experience and collaboration, we offer unrivaled intelligence in the property industry. CoreLogic connects critical touch points for a seamless and superior home-ownership journey powered by accurate, comprehensive, and up-to-date data, and back those up with five-star service and support.

This position is full-time and remote. Benefits include health, dental, vision, life, disability, paid time off, paid maternity and paternity leave, 401K match, overtime eligibility, and a laid-back, fun work environment.

The CoreLogic Associate Customer Support position is a help desk, front line support for legacy NextGear Solutions and CoreLogic customers. The position supports both training and troubleshooting assistance by providing consistent, high quality, efficient, friendly, and knowledgeable service.

Duties Will Include:

• Answer incoming channels (chat, voice, voice mail, web, and email inquiries) on basic customer issues. For example, and not limited to, general and technical software questions, password recovery, database, and web site navigation inquiries.
• Actively work on open and solving interaction types within inidual and team queues.
• Actively listen, document, and analyze information about the customer’s inquiry and determine appropriate resolution.
• Follow proper escalation procedures to the next level of support and include all necessary information. For example, job number, screen capture, username, step by step recreation of the issue.
• Solve at least 80% of incoming interactions on the first try.
• Achieve and maintain above a 90% customer satisfaction score.
• Provide support for identified defects or database issues where solutions already identified.
• Ensure all interaction types logged with the appropriate level of data in the help desk customer ticket tracking system.
• Promote a professional help desk image by offering a consistent, high quality, efficient, friendly, and knowledgeable service to internal and external customers.
• Demonstrate an understanding of help desk priorities and goals with an active participation.
• Responsible for staying signed into the help desk phone system and actively working during designated shift.

Job Qualifications:

• High school diploma or equivalent work experience required, Bachelor’s degree with degree or courses in MIS, CS, or similar preferred.
• At least one year of customer service or software quality assurance experience required, with technology-related customer service experience preferred.
• Open to weekend and/or non-traditional shifts.
• High energy, a self-starting team player.
• High sense of urgency and follow-through.
• A natural problem-solving personality, driven to solve puzzles.
• Comfortable working in a fast-paced, unstructured environment, with strong ability to think on your feet and learn quickly.
• Typing of at least 50 words per minute required.
• Clear communicator with good spelling and grammar skills.
• Knowledge of construction industry or accounting basics are a plus.

#LI-Remote

Annual Pay Range: 26,100 – 37,440 USD

CoreLogic’s Diversity Commitment:

CoreLogic is fully committed to employing a erse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

CoreLogic benefits information can be found here: Qualifications, locations and experience of the inidual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

By providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.

Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.

Customer Support Team Lead

• United States – Remote OK
• Full-Time
• Customer Success

We’re seeking a hard-working Customer Support Team Lead as we continue to expand our team. The team lead will be responsible for a specific group of Customer Support Specialists and will focus on improving their teams’ performance, processes, and more. Most importantly, you’ll be responsible for ensuring we continue to live up to and exceed our customers expectations as we deliver an outstanding customer experience.

At SimpleTexting we’re on a mission to help SMBs make an impact by communicating with their audience using text messages.

One of the reasons we’ve grown so fast over the last four years besides our powerful and easy-to-use platformis that we deliver fast, friendly, and empathetic support.

As our team continues to grow, we’re on the hunt for a hard-working person to join us as a Customer Support Team Lead!

So, overall:

In this role you’re in a unique position to understand how our customers find value, how they use our product, and their pain points. You’ll make that knowledge count by helping us improve your teams’ performance, processes, and more. This position reports to the Manager of Customer Support.

If that sounds like an exciting opportunity, then let’s get to the details.

Responsibilities

• Manage the day-to-day of your team to ensure a high-quality support experience for all customers
• Coach customer support specialists, contributing to a supportive and growth-oriented environment
• Regularly review performance and metrics, proactively identifying trends
• Create intervention and improvement plans for team members to ensure the team is meeting requirements
• Coordinate with other departments to improve the experience of the team and customers
• Advise on, and directly handle, customer escalations to help your team resolve customer opportunities
• Evaluate workflows and processes to recommend improvements that increase team and customer satisfaction
• Listen to feedback from team members and resolve any issues
• Assist in training new hires to make sure they start off strong

This Role Is For You If

• You love making people and teams better
• You’re comfortable holding yourself and others accountable
• Going above and beyond for people gives you a warm and fuzzy feeling
• You’re not afraid to make tough calls
• You don’t just complete tasks, you also think strategically about the big picture
• You have a customer first attitude
• You live the SimpleTexting values in everything you do

Required Qualifications

• Ability to inspire and develop inidual teammates
• Demonstrable critical thinking, communication, tech, and creative problem-solving skills
• Willingness to take ownership over issues.
• Self-starter with a positive attitude. You don’t get fazed by change.
• Highly organized. You can effectively juggle several different priorities.
• Able to become a SimpleTexting power user. You have the skills to learn our product inside and out.
• At least two years experience as an inidual contributor in a customer support role, preferably for a SaaS company
• At least 1 year of experience as a team leader or supervisor, preferably for a customer support team at a SaaS company

Location

• Remote (based in the USA and thePhilippines)

Compensation and Benefits

• Compensation will be based upon current experience and market standards
• This is a full-time position with a set schedule during US daytime hours
• Flexible time off policy
• Remote

About Us

SimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.

SimpleTexting is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base. Sinch’s APIs and platform deal with over 145 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more

Our values of Dream big, Win together, Keep it simple and Make it happen are what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. We are committed to building a company that empowers iniduals from a erse set of backgrounds to be their authentic self and bring their values into their work. We know that the more erse and inclusive we are, the better our success will be.

If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!

Customer Experience Associate (Bilingual)

Fully Remote • Remote Worker – N/A

Job Type

Full-time

Description

Job Summary:

The Customer Experience Associate is responsible for helping Figo maintain and grow our culture of industry best customer care by providing quality and efficient customer service, using verbal and written communications.

Duties / Responsibilities:

• Effectively manage high volume of incoming calls, chats, email, and text messages
• Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions using Salesforce CRM
• Process customer accounts and transactions
• Answer questions about Figo Pet Insurance and Pet Cloud, including questions about coverage and Pet Cloud technology
• Successfully turn an inbound lead into a sale
• Handle challenging customer situations
• Follow Figo communication procedures and guidelines
• Go above and beyond to build customer relationships and trust in the Figo brand
• Turning positive customer interactions into a five-star review for Figo
• Respond to internal/external inquires
• Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required.
• Operate as an effective team member by supporting colleagues and contributing to the delivery and achievement of overall team and business objectives.
• Undertake any other duties of a similar nature that the company reasonably requests to be performed that are within your abilities and/or expertise and skills.

Supervisory Responsibility:

• Position does not have any supervisory responsibilities

Required Skills/Abilities:

• Must be very organized and take initiative, attention to detail, strong time management and multi-tasking skills an asset
• Love pets and talking about them!
• Should be comfortable in speaking with vet staff and policy holders.
• Interpersonal skills, effective verbal, and written communications a must. Communications must be handled in a courteous and professional manner
• Professional, friendly, patient phone/email persona
• Ability to collaborate with others on projects and/or special assignments
• Must have excellent work habits, including a willingness to work the hours necessary to get the job done, especially when important deadlines cause greater than normal departmental pressures
• Ability to manage projects outside of customer service role
• Well versed in Microsoft Office
• Great team player
• Protect organization’s value by keeping information confidential
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Conform with all safety rules and use all appropriate safety equipment.

Education and Experience:

• Bachelor’s degree or similar administrative experience
• 2+ years’ experience in customer service

Additional Eligibility Qualifications:

• Licensed to sell Property and Casualty insurance
• Fluent in both English and Spanish a plus

Physical Requirements:

• Prolonged periods of sitting at a desk and working on computer/telephone
• Must be able to lift to 15 pounds at a time
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Expected Hours of Work:

• This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director
• Position may require evenings and/or weekend days

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel Servicing Operations Manager

Travel & Lifestyle Services

• Sunrise, Florida, United States
• Phoenix, Arizona, United States
• United States

Work Location Options:

Hybrid/Virtual

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and erse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

American Express Travel & Lifestyle Services (TLS) provides our Card Members around the world with a full range of travel services, from trip planning and booking to enhancing the broader travel experience. It is our mission to become essential to our customers by providing differentiated products and services. To accomplish this, we must make Membership come to life, every day.

A successful TLS Travel Servicing Manager has a passion for delivering extraordinary service and demonstrates leadership ability to inspire their team to drive outstanding business results. They will use performance metrics to drive business results, monitor customer interactions to ensure extraordinary service, and provide consistent and ongoing coaching and feedback. They are an advocate for both their colleagues and their customers. They thrive in ambiguity and can effectively lead their team through change. They are intellectually curious, constantly striving for information about their team, the business, the industry, and they share a passion for growth and knowledge with their teams and peers.

How will you make an impact in this role?

• Inspire Team Leaders and their teams to achieve and exceed their goals by providing outstanding coaching, training, and development and by rewarding and recognizing results
• Evaluate key performance indicators on an ongoing basis and provide continuous coaching and feedback
• Assess the team’s skill levels and competencies and create development and action plans that are owned and driven by the colleagues
• Communicate with their team to ensure that they are well informed about issues which affect them and their customers
• Create and implement creative solutions to grow the business
• Drive Card Member engagement, exceptional customer experience, and billings growth

Minimum Qualifications

• Minimum of 3 years of leadership experience in a customer service-related industry
• Demonstrated ability to set the agenda and think strategically
• Strong analytical and creative problem-solving skills
• Effective organizational communication skills to drive collaboration and bring others with you
• Outstanding teammate who has proven success working with teams to accomplish goals
• Ability to build relationships across multiple LOBs and partners
• Meticulous with strong organizational and prioritization skills who can work in a fast-paced environment
• Ability to drive and gauge business results
• Ability to successfully understand and implement policies, procedures, and programs
• Knowledge of travel agency regulations, operations and procedures preferred
• Microsoft Excel and PowerPoint experience
• Flexibility to work shifts to meet customer needs

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Bilingual Customer Service Representative (Open to Remote)

remote type Remote

locations

AF-AZ Offsite Arizona

AF-IL Chicago Office

AF-TX Offsite Texas

Remote Work

AF-WI Milwaukee Co-Work Space

AF-NV Offsite Nevada

AF-WI Madison Natl HQ

AF-GA Offsite Georgia

time type

Full time

job requisition id

R30832

At American Family Insurance, we believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a erse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

American Family Insurance is driven by our customers and employees. That’s why we provide more than just a job – we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID: R30832

Bilingual Customer Service Representative (Open to Remote) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$23.00 Hourly

Compensation Maximum:$29.20 Hourly

Summary:

Job Family Summary Provides support to insureds and agencies, as well as internal and external business partners. Handles each interaction with a genuine desire to connect with the caller while adapting the support to the customer’s needs. Willingly takes ownership of each interaction while advocating for the customer. Continually develops (or evolves) knowledge and skills necessary to provide expected support. Understands and maintains key performance indicators while living our company values. Job Summary The Customer Service Representative I provide service through various direct/indirect customer contact channels. Representatives are responsible to resolve service issues in an unscripted customer care center environment with a focus on one call resolution. Accepts ownership of the interaction and provides a high caliber of service, assess customer needs and advises on policy coverage and options.

Job Description:

Job Level Summary

• Requires working knowledge and skills developed through formal training or work experience.
• Identifies the problems and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
• Works within established procedures with a moderate degree of supervision.

Primary Accountabilities

• Responds to customer interactions regarding billing, policy coverage, and policy changes. Interactions may occur through various customer contact channels such as phone, email, e-form, chat, and/or social media platforms.
• Accepts ownership of requests and provides thorough service to ensure complete customer satisfaction.
• Empowered to take risks and make exception decisions. Reviews the situation to ensure decision is appropriate for both the customer and the organization.
• Asks probing questions and actively listens, showing interest and compassion to provide customers with a high-touch customer experience for all interactions and programs.
• Fosters strong relationships with customers to maintain a high level of client retention and product loyalty, educating and advising on current and future insurance needs.
• Communicates with business partners to collaboratively assist and support customers through multiple services and programs.
• Stays abreast and adheres to organization processes and procedures, assisting customers following federal and state regulations.
• Live the OneAmFam culture, collaborate cross-isionally to achieve a seamless customer experience.
• Assists with peer development through information and knowledge sharing.
• Learn, embrace and apply the LEAN concepts in day to day work, identifying opportunities for improvement and making recommendations for change
• Actively attends scheduled training class as required, as well as participates in development opportunities to further expand Customer Service skills.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Basic knowledge and understanding of mathematics (arithmetic, averaging, percentages, etc.).
• Demonstrated experience in a customer service environment. (This includes face to face service or contact center; retail, insurance, hospitality, etc.).
• Ability to take the lead and guide our customers to resolution.
• Ability to advise and recommend additional insurance products and services.
• Demonstrated experience with PC software applications.
• Ability to conduct basic computer/internet troubleshooting.
• Keyboarding/typing ability at 25 wpm.
• Must meet workspace and internet speed requirements.
• Must meet Virtual/Remote Employee requirements as outlined in the “Virtual/Remote Employee Agreement”.
• Must pass bilingual assessments in reading, understanding, writing and conversing fluently in both Spanish and English.

Education & Licenses

• If unlicensed, provide proof of successful completion of the AD Banker On-Line Pre-Licensing Course for employee’s resident state prior to 8:00am CT the Wednesday before start date or the offer will be rescinded. Proof of successful completion is: 1. A score of at least 90% on the comprehensive exam for resident states having this exam in their coursework, and/or 2. The certificate(s) of completion for resident states requiring a pre-licensing course.
• Required to pass the resident state licensing exam(s) for property and casualty producer licenses within 30 days of hire.
• Property and casualty producer licenses for all operating and/or service states must be obtained within 60 days of hire.
• Must complete required continuing education credits to maintain resident state property and casualty producer licenses.
• Must maintain property and casualty producer licenses for all operating states and/or service states.

Working Conditions

• This position requires the ability to work a flexible schedule including evenings, nights, weekends, and holidays.

Additional Job Information:

Experience with care center, high call-volume experience and/or insurance experience is strongly desired but not required

The internet speeds required for this role are: 100+Mbps down /10+ Mbps up.

Due to state property and casualty licensing requirements, we are unable to consider applicants from: AK, AR, CA, FL, HI, KY, MA, MT, NJ, NM, NY, WV, and WY.

When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Title: Customer Service Representative

Location: US National

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Evolenteers make a difference wherever they are, whether it is at a medical center, in the office, or while working from home across 48 states. We empower you to work from where you work best, which makes juggling careers, families, and social lives so much easier. Through our recognition programs, we also highlight employees who live our values, give back to our communities each year, and are champions for bringing their whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

Put your customer service skills to work in a meaningful way! Evolent Health has MULTIPLE OPENINGS for Customer Service Representatives {Bilingual Spanish and English candidates highly encouraged} who are energetic, eager iniduals ready to join a team dedicated to assisting our health plan customers and their families every day. This is a great opportunity if you have a dedication to service, thrive in a dynamic, fast-paced work environment and have a passion for providing outstanding care for the customers you connect with.

For this role we are seeking skilled and knowledgeable call center iniduals who are comfortable interacting and providing support to health plan members, providers and/or their representatives, fluent in computer navigation and toggling while confidently and compassionately engaging with the caller. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role. Based on business need, we offer employees flexible work shift schedules, during our call center operating hours of 7:00 a.m. to 11:00 p.m., 7 days a week.

{For Bilingual candidates- **If you are bilingual in English & Spanish, we strongly encourage you to apply to join our team. Our erse customer population has a large Spanish as a first or only language, and our bilingual representatives support our ability to immediately provide the support our customers need. Successful candidates who are qualified as bilingual in Spanish and English receive additional compensation for their language skill.}

What You’ll Be Doing:

o Hours of Operation: 7 days a week, 7:00 am 11:00 pm (your shift will be determined after training)

PREFERRED EXPERIENCE WE LOOK FOR:

This is a work from home position, which requires a quiet, private workspace without noise and distractions, and reliable internet connectivity provided through a wired connection with a minimum of 10 MBPS speed. A mobile or hot spot environment is not acceptable. You may need to purchase an Ethernet cord depending on your current Internet set up.

Associates degree or equivalent experience

Technical Requirements:

Currently, Evolent employees work remotely temporarily due to COVID-19. As such, we require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent Health is committed to the safety and wellbeing of all its employees, partners and patients and complies with all applicable local, state, and federal law regarding COVID health and vaccination requirements. Evolent expects all employees to also comply. We currently require all employees who may voluntarily return to our Evolent offices to be vaccinated and invite all employees regardless of vaccination status to remain working from home. Certain jobs require face-to-face interaction with our providers and patients in client facilities or homes. Employees working in such roles will be required to meet our vaccine requirements without exception or exemption.

Compensation Range: The minimum salary for this position is $, plus benefits. Salaries are determined by the skill set required for the position and commensurate with experience and may vary above and below the stated amounts.

Palm NFT Studio is looking to hire a Marketplace Success Manager to join their team. This is a full-time position that can be done remotely anywhere in US timezones preferred.

Airbase is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Airbase - The only comprehensive spend management platform for small and midsize companies.

6sense is hiring a remote Customer Success Manager - Growth. This is a full-time position that can be done remotely anywhere in the United States.

6sense - Reimagines the way revenue teams create, manage and convert pipeline to revenue.

Figma is hiring a remote Customer Experience Manager. This is a full-time position that can be done remotely anywhere in the United States.

Figma - A design platform for teams who build products together.

Patient Access Representative 2

Locations

Time Type: Part time

Job Requisition Id: R31160

Work Location: Fully Remote – U.S

Position:

The Patient Access Representative 2 will be the initial point of contact guiding patients through activities such as confirming medical history or insurance verification, as well as providing physician referrals. Whether it be in a remote role or in our contact center when it is safe to be onsite again, the Patient Access Representatives will be responsible for handling inbound calls and providing a great customer service experience.

Core Responsibilities:

• Obtains current patient information for established and new patients
• Accurately enters/updates patient information in scheduling system
• Identifies payer source and verifies insurance eligibility
• Reviews scheduling system for needed updated demographics and consent forms
• Provide messages or transfer the call to physicians and nurses
• Protects/observes patient confidentiality per policies and procedure.
• Accurately imports registration documents into patients’ electronic health record

Requirements:

• High School Diploma or equivalent
• A minimum of 1 year experience in contact center or healthcare is required 1.5 years of experience is preferred
• Proven understanding of Microsoft operating systems required
• Typing speed of a minimum of 25 wpm
• High speed DSL, fiber, or cable internet service is required for our remote workforce
• Minimum internet connection download speed of 8-10 mbps and upload speeds of at least 25 mbps; wired connection is strongly preferred.
• Candidates will be required to complete an internet bandwidth assessment to confirm compliance

Preferred Qualifications:

• Bilingual – English/Spanish preferred
• Medical/dental office or medical scheduling knowledge
• Detail-oriented personality
• Good communication skills with the ability to provide great customer service
• Good interpersonal and active listening skills
• Detail oriented with good oral and written skills

Working Conditions/Physical Requirements:

• General office demands

Unique Benefits:

• Full-Time employees receive Paid Time Off (PTO), eight (8) paid holidays and two (2) floating holidays
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
• Your choice of four medical plans & My Healthy Changes well-being program
• US 401(k) savings plan, tax free health savings (HSA) and flexible spending accounts (FSA) and educational assistance for eligible employees
• Dependent Care Flexible Spending Accounts provide pre-tax money for your eligible dependent day care expenses
• Resources for Living provide tools to find family childcare that fit your needs

California / Colorado / New Jersey / New York / Rhode Island / Washington Residents Only:

• The applicable base pay for your state is listed below. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.
• The base pay range for this position is $15.01 – $33.40

Diversity, Equity & Inclusion:

• At Change Healthcare, we include all. We celebrate ersity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing ersity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs.

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some iniduals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

About Us

Careers Transforming the Healthcare System

Who is Change Healthcare? We are a leading technology company inspiring a better healthcare system. Through innovative technology solutions like cutting-edge cloud technology, artificial intelligence, and data insights, we drive better patient outcomes, reduce costs, and create value for our partners.

Positive Impact and Shared Purpose. Through visionary leadership and a culture of collaboration, we share a common purpose to positively impact our communities by creating a stronger, better coordinated, increasingly collaborative, and more efficient healthcare system.

Employee Experience, Cultural Values, and Total Rewards. We celebrate ersity and earn trust with our employees by promoting innovation at every level within the organization. Our teams are agile, and their work is fast paced and engaging. We’re committed to providing competitive compensation that rewards and recognizes performance, offer well-being programs that empower your overall health, and provide learning and development opportunities to accelerate your professional growth.

Find Your Path. Whether you’re ready to make an impact in technology and product innovation or support our mission to inspire a better healthcare system in a variety of career areas, find your path and accelerate your career. What are you waiting for?

Customer Service Representative

Remote – USA

Full time

R1855

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Responsibilities:

• Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history both through the Savista database and, if additional information is required, the client’s portal as well as payment portals to review prior payments.
• Meet or exceed performance objectives including account resolution goals and quality assurance.
• Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
• Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts.
• Supports Savista’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista’s business practices. This includes becoming familiar with Savista’s Code of Ethics, attending training as required, notifying management or Savista’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.

Requirements:

• High school diploma or GED.
• At least one year of experience in debt collections or business to consumer sales in any industry.
• At least six months of experience working in a role with a high volume of either inbound or outbound calls.
• Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
• Experience with customer interactions that require live, accurate documentation of the encounter.
• Demonstrated ability to meet performance objectives.
• Demonstrated ability to navigate Internet Explorer and Microsoft Office.
• Demonstrated experience communicating effectively with a customer and simplifying complex information.
• Experience working with customer support including issue resolution management.
• Must be available to work second shift between the hours of 10AM ET and 9PM ET.

Preferred Skills:

• Experience with performance metrics and goals.
• Experience with dual monitoring systems.
• Experience with utilizing a dialer system.
• Experience in a performance-based commission structure.
• Experience working in a role with a high volume of both inbound and outbound call

Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $11.44 to $17.98. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

Customer Service Agent

Job Type: Permanent

Salary: 70,000-160,000

Reference: 34066

Pentasia are currently recruiting for English Speaking Customer Service Agents for a fully remote role on behalf of our client an iGaming / eSports business.

You’ll be responsible for providing excellent customer service to players via their live chat system and social media.

About You

We’re looking for some great writers who love helping people, so you should enjoy making complicated situations simple and painless. This means being a great problem-solver with the ability to process and resolve issues quickly. You should be a stellar communicator, even when you have to communicate less-than-stellar news. You should have highly tuned senses of compassion and empathy and a drive to constantly help others.

• Excellent communication skills
• Great problem-solving skills
• High level of compassion and desire to make the customers happy
• Good technical understanding
• Understanding of CSGO and skin gambling

The team consists of 30+ people from 10+ different countries. We’re a global, fully remote team. We believe that remote working is the future.

• 100% remote job. Work wherever you want.
• We don’t like middle managers. We don’t like micromanagement. You have a lot of freedom in our team and you don’t have to ask for permission for everything. You can be your own manager.
• Calm workspace, short working days. We don’t want our people to burn out. We want our people to have plenty of time off to do what they love, and we want them to feel refreshed when they get back to work. Some exceptions do apply – There are a handful of people who decide to work their asses off, and we tend to reward these people well. However, most of our team likes to take it easy.

We pay our people extremely well. Here are the salary bands for CS representatives as of 20th of September, 2022:

• Level 1: Junior Customer Support Representative: $71,660
• Level 2: Customer Support Representative: $88,727
• Level 3: Senior Customer Support Representative: $108,290
• Level 4: Lead Customer Support Representative: $127,227
• Level 5: Principal Customer Support Representative: $159,500

Our customer support system is active 24/7/365, and in order to achieve this, most of our Support Representatives have to work on a specific shift. Most agents will show up for a 6-8 hour shift 5 times per week.

Title: Guest Experience Reservation Specialist – International

Location: Remote

The Role

• We are looking for a highly motivated inidual to join our Guest Experience team and primarily assist our guests in planning and reserving their stay with Kasa. As a Guest Experience Reservations Specialist, you will build a personal connection with our guests by communicating directly with them every day and have a high level of responsibility. Even though this is a remote role, we want to build a Hospitality Team that is communicative and inclusive, and empower our team to do all they can to help guests feel at home. In short, you’ll confront the following challenge: how can I create a fantastic, memorable experience for all Kasa guests?
• In this role, you will report to a Guest Experience Manager and work closely with other GX Reservations Specialists, the Director of Guest Experience, and teammates from other departments. It takes a special person to help travelers feel at home in a new area.

About the Team

• This role is in our Guest Experience department. We have team members located all over the US and the world. Our team is full of people with erse backgrounds and we work hard to maintain a positive environment within the department. Everyone joined Kasa because they are passionate about travel and hospitality and they stay because of our great culture.

Day in the life of a Kasa GX Reservations Specialist

• Like any Guest Experience Specialist, there is no typical day’. You will work 8-hour virtual office’ shifts, primarily focused on answering phone calls from our guests and operating teams. While the majority of your time will be spent answering and making calls, you’ll also spend time with guests via other communication channels like text, email, and web-based platforms. Your goal is to swiftly take initiative to convert inquiries into bookings and help incoming guests be set up for a great stay with Kasa.
• As a GX Reservations Specialist, you will guide guests through the reservation and extension process and become an expert on all things Kasa to help answer unit-specific questions. This position is focused on converting inquiries into bookings by answering all potential guest’s questions and by following up consistently on all inquiries. You will also manage unit assignments, schedule housekeeping, and manage VIP bookings.

Experience

• You have 2+ years of service industry experience
• You pride yourself on your oral and written communication as well as your organizational skills
• You’re reliable, consistently on time, and follow through on what you promise
• You’re proactive by nature and can act decisively when needed, especially in a pinch
• You’re lighthearted and can handle guest issues with a calm and positive demeanor
• You’re compassionate and love working with our guests, no matter who they are
• You enjoy technology and you’re eager to learn new systems and platforms
• You’re a team player who is committed to uplifting your coworkers and the company when you can
• You’re flexible in your schedule and can help fill gaps on a team calendar when needed
• You must be available to work evenings and weekends

Plus if…

• You’ve worked in the hospitality industry at some point in your career
• You have experience in hospitality reservations or group sales
• You have worked in a call center and/or an organization where phone calls were an essential part of the customer service experience
• You have experience in a small company or start-up environment

In one year, you will succeed at Kasa by having:

• Been the friendly and proactive point of connection that works hard to create a positive, lasting impression of Kasa so guests come back to stay with us again and again.
• Been held accountable for efficiently and quickly handling guest inquiries, resolving in-the-moment issues to completion, and coordinated with operations to ensure our units are always ready for guests.
• Become an expert in all booking platforms and processes around confirming reservations.
• Taken initiative to find ways to improve our guests’ satisfaction.

Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• The Pay: The starting base pay range for this role is between $X and $Y and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.

Who We Are

Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well priced, trustworthy, and that offers a large selection of great locations. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few Kasa to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.

All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include lively All-Hands meetings, department get-togethers (online and in-person), and teamwide celebrations of important milestones. We offer benefits that encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are crucial to Kasa’s mission. Accordingly, every new Kasa team member gets trained in our Guest Experience Akademy during their onboarding.

Our team is fortunate to have erse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasa’s vision and culture speak to you, and you’re up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Please note, this role is only open to applicants based in Europe.

As Semaphore’s Technical Support, you will be providing first-class service and tech support to our customers. Our customers are very technical (developers) and we want someone that can interact with them at that level. Your responsibilities will include providing technical support, debugging integration issues, writing custom scripts, and occasionally teaching customers how to use Semaphore.

This is a fantastic opportunity for an energetic, motivated, and organized team player to join a growing organization. Customers ranging from startups to enterprise level have described their experience with Semaphore support as “like having another engineer on their team”. More than 9 out of 10 customers rate Semaphore support as “great”.

This is a remote position and you should thrive in asynchronous communication. We expect you to have strong written communication skills and be able to develop working relationships with coworkers in locations around the globe. Your working hours will be 8 am - 4 pm CET.

Support is an integral part of Customer Success, and you will collaborate with other team members to identify ways of improving Semaphore’s user experience and documentation.

Semaphore’s customers are testing and deploying some of the coolest and most innovative cloud applications today. You will be the key person to support them by:

• Working directly with customers to resolve any issues that they may be having with the Semaphore platform.
• Monitoring and addressing customer tickets to understand common issues.
• Improving our documentation.
• Participating in the building of tools and processes to support the infrastructure
• Providing feedback to our product teams.
• Building and maintaining support’s internal tools.

Requirements

• A basic understanding of how software and the internet work.
• Willingness to master Linux and Bash scripting.
• Strong troubleshooting and critical thinking skills.
• Excellent English language, both written and verbal communication skills.
• Being self-managed and capable of making effective decisions.
• Being well-organized, having an excellent work ethic, and attention to detail.
• Being passionate about helping real customers solve real problems.
• Having the ability to work effectively remotely with a team.
• A prior experience in IT roles such as QA will be considered a plus.

Who We Are

SemaphoreCI.com is a leader in hosted continuous integration and deployment, with over 30,000 developers relying on Semaphore to test and deploy their code. Our mission is to help teams ship their software faster and with more confidence by providing a fast, robust and scalable platform for software delivery.

We work in small, highly effective teams, and every person is vital to the success of the company.

Our team is made of smart, creative people who love their craft. We believe that a great place to work is where we’re surrounded by self-managed people who consistently do good work and positively inspire us.

We work in a fast-changing environment of a new market, and there are many ways you can make a great impact. You will not be just improving the product or customer experience, but have a voice in shaping the company culture too.

Sounds good? Come work with us.

Benefits

• The impact of working on a product that’s competing on a global market.
• Join a small team of around 20 full-time people who love what they do.
• A healthy 40-hour working week, a friendly and supportive work environment.
• Competitive salary.
• Company retreats.
• Space to learn continuously and choose the tools and equipment for your job.
• Paid trips to conferences and books of your choice.
• Interact with developers that use Semaphore and talk about the latest and greatest way to develop and ship software.
• Paid membership at a fitness club of your choice.

Semaphore is an equal-opportunity employer. Consistent with our mission of serving a erse and global audience, we value a erse workforce and inclusive culture which reflects that. We encourage applications from all qualified iniduals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

CX Advocate

at Loom, Inc.

Remote

Loom is the video communication platform for async work that helps companies communicate better at scale. Loom makes it easy to record quick videos of your screen and camera and instantly share them with a link. More than 14M users across more than 200k companies around the world trust Loom to share feedback, updates, intros, training, and more every day. Founded in late 2015, Loom has raised $203M from world-class investors including Andreessen Horowitz, Sequoia, Kleiner Perkins, Iconic, and Coatue.

The Role

This role is part of our international Support team focused on providing a world-class, 24/7 support experience to all our Loom users. We are the advocates of Loom to our customers and the advocates of our customers to Loom.

You will be responsible for supporting our customers via email (Zendesk), Slack, and social media. You will help them resolve any issues they encounter with our platform while proactively finding ways to enhance their Loom experience. We take every opportunity to connect with our customers through the power of video and to help them be successful with Loom.

Our mission is to help change the future of communication at work. You will work very closely with our Sales, Success, and Product teams, serving as the voice of the customer to improve our product. You will be an owner of the customer experience, elevating it with an element of humanity and advocacy.

Responsibilities

• Develop customer relationships that promote retention and loyalty
• Help customers via email, Loom, and occasionally live video (Zoom) to ensure they are successful with our product
• Troubleshoot support inquiries to quickly identify any issues and raise them with relevant stakeholders
• Actively monitor and engage with our additional support channels, such as Slack and social media by providing assistance wherever Loom customers, partners, and teammates are seeking help
• Work closely with the Success and Sales teams to ensure successful customer retention, identify new opportunities for team growth, and renewal of existing accounts
• Serve as the advocate of the customer by actively documenting insights to share internally with the Product team
• Provide personalized support to some of our largest accounts and jumping on ad-hoc calls (Zoom) to provide help and product education, as necessary
• Participate in building Support at Loom thoughtfully and creatively, providing ongoing ideas and solutions to enable the long-term success of our team
• Audit and update any current support resources as the product changes (Help Center, Saved Replies, internal documentation, etc.

What We’re Looking For

• 1+ years experience working in Customer Support, Customer Success, or another customer/client facing role
• Experience delivering excellent support with curiosity, empathy, and advocacy for the customer’s experience
• An advocate dedicated to taking ownership in their role and sees every challenge as an opportunity
• Experience with Zendesk or equivalent support platform and other communication platforms, like Slack
• Self-starter who is capable of working independently and remotely with a distributed team
• Experience working with targets (SLAs, Productivity, & Customer Satisfaction)
• Excellent time management skills in order to execute on multiple streams of work including a daily volume of support conversations
• Bonus: Great video presence and love engaging with customers through video
• Bonus: Experience supporting a SaaS product and familiarity with SSO
• Bonus: Experience analyzing data, trends, and customer information reports to identify growth opportunities

Perks at Loom

• Competitive compensation and equity package
• Comprehensive medical, dental, and vision coverage for employees and dependents (for US employees)
• 14 paid company holidays plus Summer Break in July and Winter Break in December
• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
• Healthcare reimbursement (for International employees)
• Life, AD&D, Short and Long Term Disability Insurance
• 401(k) with 4% company matching
• Wellness stipends
• Unlimited PTO
• Paid parental leave
• Remote work opportunities
• Professional development reimbursement
• Home office & technology reimbursement

How We Work

Freedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. We are able to hire across the United States and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.

Engaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there’s a place for sync time – often a conversation on Zoom is exactly what is needed. For team meetings, this sync time’ is typically between 9AM-Noon PT given where the overlap of timezones where Loommates are located.

Work-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you’re able to take time off when you need it. We also go fully offline for Summer Break around 4th of July and between Christmas and New Years. Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it’s watching the kids or getting some exercise is a natural part of the workday.

Social Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it’s through Looms celebrating wins or our buzzing Slack communities. Loommates are able to meet in person with their teams at least twice a year purely for fun. We have also built local offices for those who want to work or meet in person, starting with San Francisco and New York City.

Loom = Equal Opportunity Employer

We are actively seeking to create a erse work environment because teams are stronger with different perspectives and experiences.

We value a erse workplace and encourage women, people of color, LGBTQIA iniduals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and erse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Call Center Representative

Job Number: 204471

Join Forbes’ 2022 Best Employer for Diversity!

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.

Job opportunities:

• Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
• Inbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)

Must-have qualifications

• Two years of post-secondary education or higher
• Instead of the above, two years of relevant work experience
• Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

Bilingual positions are also available; must be fluent in Spanish (speak and read)

Schedule: Most schedules will include a weekend day and evening hours after completion of training

Work from home office requirements

• Designated workspace free from noise and other distractions
• Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
• All Progressive hardware you receive needs to be connected to a surge protector
• High-speed internet access is at your expense unless otherwise required by law

Compensation

• $19.50 or $21.00 per hour depending on the role you are selected for
• Gainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance
• An additional 10% when you work evening or weekend hours
• Performance-based rewards

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness& mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2022 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Job: Contact Center

Primary Location: United States-Texas

Schedule: Full-time

Employee Status: Regular

Work From Home: Yes

Customer Support 2

locations

Remote US

time type

Full time

job requisition id

R-2978

• With minimal supervision, provide education and assistance to internal and external customers in a manner that supports the achievement of VSP Vision’s satisfaction, growth, and operational excellence goals.
• Act as a first point of contact in addressing the complex and escalated customer concerns related to changes within VSP’s family of companies and line of businesses (LOBs)
• Respond to routine and complex telephone or written inquiries from members, doctors, clients, and consumers; effectively position messages in a manner that is supportive of isional and corporate strategies as necessary to ensure appropriate resolutions

Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas:

• Prescriptions, Plans, Products, Services, and Procedures
• Online purchasing & e-Commerce knowledge
• Internet knowledge
• Payment processing/payment collections
• Eligibility verification
• Order Status, Shipping Status, and Stock Availability
• Accurate completion of necessary documentation, letters, and forms processing
• Demonstrate confidence and skill in guiding customers in arriving at solutions that are supportive of strategic initiatives
• Identify and analyze trends and communicate to appropriate business partners. Suggest necessary corrections, changes, or solutions. Appropriately elevate situations that could have broader customer or business impacts
• Utilize in-depth knowledge of policies, procedures, medical terminology, telephone, and writing techniques. Remain current on all changes to policy, procedure, and product information to accurately and consistently respond to inquiries
• Maintain and organize correspondence to ensure consistent, accurate, and professional responses. Recommend updates to online knowledge management tools to clarify policy and procedures when conflicting information exists. May make recommendations or create new content
• Assist leadership staff in providing coaching and policy or procedural support to CSRs as applicable.
• Document performance opportunities acquired through escalated calls or frequent agent interactions, (compliments/complaints/coaching opportunities), and provides to appropriate Supervisor
• Contingent on the LOB, may create and manage assignments of monthly audit inventory
• Contingent on the LOB, may assist in the functions around complaints and grievances, such as monitoring compliance, reporting, etc.
• Contingent on the LOB, may assist in Identifying technical issues through problem duplication and manipulation of customer data to provide details to the software development team for product correction and improvement
• May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues

Job Specifications

Typically has the following skills or abilities:

• Two to four years of customer service experience handling complex issues in a high-volume environment
• One year taking ACD calls within a call center environment
• Available to work any shift, including weekends, holidays, and/or overnight
• Demonstrated effective written communication skills including business writing, grammar, and punctuation in order to correspond with customers via letter, email, and webchat
• Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities
• Demonstrated ability to effectively communicate and/or coach as necessary with all levels of employees; possesses strong interpersonal skills
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally
• Demonstrated ability to learn, support change management and assimilate new information quickly
• Excellent problem-solving, critical thinking, and effective negotiation skills
• Ability to work at a computer at least 90% of the time
• Ability to work within multiple complex systems to extract information needed to support customers

If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check

In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required:

• OS (VSP Provided) Windows 10
• CPU (VSP Provided) Intel® Core™ i5-7500 (4 Cores/6MB/4T/3.6GHz)
• Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory
• Hard Drive (VSP Provided) 256GB Solid State Hard Drive
• VSP Provided Wired Headset Yes
• Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes
• Download Speed (per user on home network) 50 Mbps
• Upload Speed (per user on home network) 10 Mbps
• Loaded Latency < 150 ms

#LI-REMOTE

#LI-MARCHON

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Range:

17-27.5

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

As a regular part of doing business,VSPVision (“VSP”)collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

Customer Support/Player Agent

(View all jobs)

Remote

About Halfbrick

Halfbrick is a game developing studio that is globally recognised for its success with phone games such as Fruit Ninja and Jetpack Joyride. Previously headquartered in Brisbane, Halfbrick is now fully remote and present all around the world. Halfbrick is one of Australia’s longest running and most successful game developers. Our success is built on a culture that encourages passion, enthusiasm, a willingness to learn and an openness towards trying different approaches to how we make games.

Why you’ll love it

We believe our culture is a leading factor to our success and helps us to attract and retain the best talent! We work hard to foster an intensely collaborative, fun, and creative environment, with training and professional growth opportunities at our forefront. We strongly believe and endorse equal opportunity employment and value ersity at Halfbrick. We’re a tight knit crew who celebrate self-expression, and hey, some perks never hurt either.

Here are just a few of the things we like to offer our Bricks:

• Salary sacrificing.
• Career development and mentorship.
• Freedom to work on games you’re interested in.
• 100% company transparency.
• Mental health support.
• Flexible working hours.
• Part time work options.
• Fully remote working.
• We hire globally and all our opportunities are available world-wide.
• Salary reviews.
• Bonuses.
• Open management without bureaucracy.
• Charity and Meditation leave.
• Loads of social events.
• Awesome rewards and recognition opportunities.

About the opportunity

We have an exciting opportunity for a Customer Support/Player Agent to join our team. You’ll be the go-to for our customers, and constantly working to ensure our teams can continue to create amazing gaming experiences.

We pride ourselves on creating games that people remember for a lifetime and believe that comes from having superstar teams. We have an awesome opportunity to help us transform game entertainment through quality content and innovative ideas. We are committed to developing our employees and you will be given the opportunity to grow inside a friendly and professional team of hard-working, dedicated, and incredibly talented iniduals. In return for offering us a skill set that is unmatched and a talent for what you do, you’ll be surrounded by company that is incredibly bright, supportive, and creative.

The remuneration for this role is $65,000 AUD. At Halfbrick we pay harmonise, so it doesn’t matter where in the world you are, our salaries are based off Australian pay standards.

We are also fully remote and base our hiring decisions down to the best suited candidate not where you live! You can join our growing global presence!

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward users at all times.
• Responding promptly to users’ inquiries through various channels.
• Ensure customer satisfaction and provide professional customer support.
• Working and communicating effectively with game teams to resolve issues for multiple gaming clients and ICT solutions.
• Analyzing and reporting of trending issues related to platforms and users globally.
• Compiling feedback reports for a wide audience over multiple platforms.
• Developing deep product knowledge on a wide array of products to effectively differentiate genuine production bugs from other technical issues.
• Screening for and reproducing bugs
• Managing refunds and purchase validations for multiple platforms.
• The ability to understand and communicate with players from other language backgrounds with the assistance of translation tools. These range from children to elderly players, so tone and ability to tailor instruction to different knowledge levels is important.
• Supporting the company’s goals and values.
• Constructively contributing to team culture through positive attitude.
• Collaborating with your peers to develop world class content, with a focus on innovation and creativity.
• Actively participating in creative meetings, contributing viable ideas.
• Articulating concepts and ideas in a clear and unambiguous way.
• Following and adhere to processes and procedures whilst checking and advising where things can be improved upon.
• Contributing to technical writing on solutions for support structures.
• Investigating workflow optimizations for global user support.
• Backend data management utilizing a wide range of Data systems including; Firebase, Playfab, Beamable and SQL Servers.
• Administrating player governance across multiple platforms and regions.
• Demonstrating capability and high-quality work.
• Checking own work for quality and accuracy.
• Most importantly, help create awesome games!

Skills/Qualifications

• 2 – 3 years game support for live mobile games.
• 2 – 3 years basic QA (flagging bugs, reproducing player reported issues, gather logs)
• 2 – 3 years data entry (experience with Helpshift, Jira, Miro, Confluence and Teams).
• 2 – 3 years with data editors (Playfab, Beamable, Gamespark).

Pluses

• Knowledge of Halfbrick games.

The successful candidate

Perhaps you’ve spent one too many nights up late gaming Possibly you have a vendetta for fruit Either way, you love games and more specifically, you love our games and you want to be part of creating something special! If you think you have what it takes to raise our talent bar, then you’re exactly what we’re looking for.

At Halfbrick, we have an emphasis on generalists to help us reach our goals – people who are explorers and learners and have a erse knowledge to draw from (or interested in obtaining one). We understand and appreciate specialized talent but we encourage all of our Bricks to generalize their skillset so they can collaborate effectively and see the bigger picture. And don’t worry, you don’t have to already be a generalist – becoming one is as easy as:

• Saying yes to new opportunities
• Dabbling in different things
• Never stop improving (there’s always new things to learn)
• Mind your gaps (identify what you’re missing and bridge the gaps)

Make a difference to the lives of 1,000s of hackers by being a friendly face they can reach out to for help.

Our tool, Dradis Framework, is used by 1,000s of hacking experts in 44 countries around the world. We're looking for folks who like to solve problems and build a business and product that people genuinely love to interact with.

We're small, self-funded, profitable, and have been in business for 12 years.

What’s the opportunity?

We’re looking to hire our 10th full-time employee, a well-rounded Help & Support team member.

In this role, you will learn a ton and be part of a small, global, and user-centered company. You’ll have the opportunity to make a difference to the lives of 100s of ethical hackers. Plus, as a small team, you will will have a lot of choice about what to work on, and there are still a lot of untapped opportunities for you to grow as the company does.

Our founder, Daniel, presenting at the BlackHat cybersecurity conference.

What we offer & what we are looking for:

We're looking to bring a new person onboard our Help & Support team. You'll become an expert in all areas of our flagship product Dradis Professional. If you're comfortable fighting with obscure Word, Excel, and VBA features, this *may* just be the perfect job for you!

The bread and butter of the position involves:

• Helping create and support Dradis reporting templates (Word, Excel, HTML), writing custom scripts, etc.
• Troubleshooting technical issues in Dradis and helping our developers diagnose bugs.
• Acting as the bridge between our users and the product team. As someone on the front line, your understanding of the product and our users is incredibly valuable. You'll regularly chat with the both to make sure we're getting things right.
• Enhancing and growing our online documentation tools.

This is a full-time position with an immediate start date to work 100% remotely. You'll be taking care of our customers and community for about 40 hours per week – Monday through Friday having a flexible schedule with reasonable overlap with normal EU business hours.

About you

You speak technology as a first language and are great at teaching yourself new software and web applications. You are not afraid of the source code, and have some rudimentary knowledge of Ruby (or some other programming language) and are not afraid to use it!

Ideally you've held a remote position before, or you've held a similar technical support role in a traditional organisation but now are looking to improve your work-life balance.

You're comfortable communicating with others verbally and in writing. You will be regularly contacting clients via email and dealing with the rest of the team to squash bugs and solve user problems. You can de-escalate a tense situation with ease and you can slip the word "cylon" somewhere in your application.

You're passionate about support. You're in it for the long haul, and you've been doing it for a while. This isn't your first rodeo, nor is it a stepping stone. We're looking for someone with experience and a serious knack for helping others.

Benefits of working with us

• Work anywhere – Work from anywhere, provided you have reasonable overlap with the team (roughly within European business hours).
• Flexible vacation – Take time off when you need it, we trust you. Minimum 4 weeks per year.
• Great salary – You will be making more than others in your region.
• No external pressures - Our users are king and we do what's best for them. We're self-funded, and don't have any investors, so we can make the right decision for our users without worrying about artificial deadlines or financial targets.
• Autonomy – You will be given a lot of freedom to do what you think is right, without needing to explain every decision.
• Meaningful work – You will take initiative and ownership to see things through to completion. We won't micro-manage you and your work will be measured by your results.
• You'll be working in the two greatest markets in the world these days... Software & Security.
• You will have great hardware and tools to work with.

Salary and compensation

Benefits

🌎 Distributed team

⏰ Async

🏖 Unlimited vacation

🏖 Paid time off

🏔 Company retreats

📚 Learning budget

🖥 Home office budget

👀 No monitoring system

🚫 No politics at work

🎅 We hire old (and young)

Podia is hiring a remote Creator Support Agent - Eastern Time. This is a full-time position that can be done remotely anywhere in US - EST.

Podia - Sell online courses, memberships, and digital downloads.

World Cruise Reservation Agent- Remote US

Full time

Job Description

Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ships filled with one-of-a-kind experiences.

We’re looking for an amazing World Cruise Reservation professional to fill this role, which is based in our Seattle office. The World Cruise Reservation Agents provide high level customer service and sales support for Holland America Line’s World Cruise Product. Provide support by way of administrative duties for guest, groups, agencies and Incentive programs..

Here’s a summary of what Holland America Line is looking for in its World Cruise Reservation Agent. Is this you?

Responsibilities

• Provide excellent sales and customer service for Holland America Line’s exclusive guests on World and Grand Voyage’s.
• Perform administrative and promotional adjustments to bookings as directed through Marketing and Sales including application or denial of paper coupon benefits.
• Process Direct to Agency and Agency to Agency release’s in timely manner.
• Receive / process inbound calls for a variety of specialized programs such as Bingo/Lottery free cruises and Charity Cruise Donations.
• Answer independent reservation overflow calls.
• Focus on yield retention to minimize loss of booked guests on chartered sailings a must.
• Various other duties including special projects as assigned by supervisor with a focus on completion in a timely manner while taking inbound phone calls and meeting department adherence goals

Requirements

• Strong communication skills, both written and verbal
• Strong organizational skills with high attention to detail
• Computer knowledge should include Excel, Word and Outlook
• Ability to work independently, research and resolve problems on own
• Self-motivated
• Prioritization skills and proven sales ability a must
• Must be flexible as well as reliable
• Thorough knowledge of Polar, Reservation procedures and policies

What You Can Expect

• Cruise and Travel Privileges for You and Your family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Hourly Range: $14.47 to $19.52. The range is applicable for the labor market where the role is intended to be hired. Final base hourly is directly related to each candidates’ qualifications and experience uniquely.

Our CultureStronger Together:

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Customer Support Representative

at Housecall Pro

United States – Remote

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, andultimatelysave time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

The role

As part of the Customer Support Team, you are a great communicator who is comfortable solving complex problems quickly and eloquently. Our Customer Support Representative will act as the first level of support working directly with customers to identify problems, solve them if possible, and know when to escalate to another team if needed. We provide world-class customer support via chat, email, and phone.

You’re comfortable troubleshooting with limited information, typing quickly, and providing world-class service through our different mediums. You believe that great isn’t good enough. You bring an analytical mind to constantly improve the efficiency and efficacy of your interactions with our Pros.

Our Customer Support Team is extraordinary. Our average response time is less than a minute. Our customer satisfaction exceeds 95%. Our team is patient, empathetic, hard working, and above all else focused on improving the lives of our service professionals. Our success is their success.

What you’ll be doing:

• Be the first point of contact with our customers – the Pros.
• Manage and prioritize our support channels with speed and accuracy.
• Quickly identify and escalate Pros to applicable resolution path.
• Prompt attention to detail to resolve Pro issues with limited information.
• Troubleshoot issues and provide assistance to a broad base of customers.
• Recommend improvements to Pros’ current workflows and provide relevant knowledge of how the software works.
• Provide Pros with best practices on how to more efficiently run their business.
• Suggest creative solutions or workarounds when possible to resolve a Pro’s need.

Qualifications:

• High school diploma or equivalency
• Tech support, customer support, or customer care experience
• Interest in and knack for troubleshooting
• Excellent English reading, writing and verbal communication
• Reputation for being hard-working and reliable
• Flexibility to periodically work on weekends or on weekdays before 8am or after 5pm
• Professional attitude and demeanor when interacting with others
• Bonus skills:
  • Understanding of iOS and Android devices
  • Some college coursework

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes BuildBook, construction management software for builders and remodelers, and CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates ersity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Location Dependent Information:

This role is open to candidates and the expected compensation range for this role is $18-$21.60/hour (includes base and potential performance bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Applicants must be currently authorized to work in the United States on a full-time basis.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

Head of Customer Success

Getro is looking for a Customer Success Lead to lead the function and manage our customer success team. We’re looking for a leader who will build a consultative and strategic approach to customer success as we double down on being the market leader in the venture capital world as well as explore new markets. This role will report to the COO. 

What’s Getro: 

Getro is on a mission to become the platform of choice for making professional introductions by combining technology and human empathy.

We have two products:

• GetroJobs, which automatically aggregates jobs across a network of companies;
• GetroConnect, which allows talent (active and passive job seekers) and companies to connect with one another, facilitating introductions and referrals within networks. 

If you’ve ever hired or been hired through a referral, you’ve seen how powerful the right introduction can be. That’s the power of Getro.  

You, as an expert: 

• 5+ years of direct experience across multiple post-sales functions (Customer Success Management, Professional Services, Customer Support,…) with at least 1 year of management experience 
• You’ve lead initiatives around value consulting, upselling, and expansion revenue
• Prior experience building a customer success team at an early stage B2B SaaS company 
• Excellent communication skills (verbal and written) 
• Sharp interviewing and information gathering skills
• Experience creating and delivering presentations to customers and cross-functional, internal stakeholders
• Experience working closely with product teams to represent the voice of the customer and facilitate discovery work 
• Knowledge of our tech stack or similar products: Freshdesk, Vitally, Chargebee, Hubspot, Google Analytics, Jira  
• Past success analyzing data, delivering recommendations and executing programs to improve customer outcomes and experiences
• Strategic mindset and understanding of our customer personas: venture capital funds, economic development organizations, and professional communities 
• Bonus points for experience working in or with the venture capital industry
• Effective project management skills with a proven record of working successfully on multiple projects simultaneously
• Experience working remotely, ideally as a manager 

You, as a person: 

• ou are proactive and performance-driven. You make things happen
• You are extremely resourceful, comfortable with ambiguity
• You practice committed ownership:
• You own your projects from beginning to end
• You ask for buy-in to make better decisions, but aren’t paralyzed without it
• When things go wrong, you accept accountability for your part without blaming others
• You share learnings openly
• Team player with a high level of integrity and desire to assist your team and customers 
• You are a proactive communicator 
• You live between the PST and EST time zones 

A Week in the Life of A Customer Success Lead:

• Running a meeting with the sales team to brainstorm strategies to improve the prospect to customer handover process, addressing relationship / rapport transfer, data hygiene, and process concerns
• Holding one to ones with the three Customer Success and Experience team members you manage 
• Jumping on a recorded call with a customer at risk of churning to try to retain the account, sharing your learnings with product and adding relevant notes to Product Board
• Designing an expansion revenue campaign around the launch of our second product, setting the metrics to define success and building the collaterals your team will need to meet your objectives
• Presenting a proposal you’ve been working on to the CEO and COO to restructure the team to manage more accounts per CSM 
• Driving content for our customer newsletter, pulling from Product, Sales, and Operations to compile the most relevant content for our customers  
• Analyzing spreadsheets of customer data to understand engagement to provide recommendations to the Product, Sales and Marketing teams as well as designing new processes for the customer success team 
• Checking in with a new hire to ensure he / she is excelling at owning the day to day relationship with our customers and helping our customers achieve their desired outcomes with our products, providing feedback on their product demos 
• Writing product documentation and a campaign to drive adoption and ongoing usage of a new product feature launched this month

Perks:

• 100% remote, 100% flexible: We trust each member of our team to work when they wish, and from a location they choose (between the PST and CET time zones). We believe in working smarter, not harder - we don't value  presenteeism. 
• Salary: $90-$110k + variable compensation
• Why the range? We decide salaries based on the cost of living where you're based 
• $200 / month cash coworking stipend 
• Generous Employee Stock Options with an attractive strike price
• Unique culture: we’re humans first and believe that work is more fulfilling when we can show our full selves to the people we work with.
• Work alongside a erse, fully distributed team of 21 core members from 7+ countries
• Make an impact: help shape the path of an early-stage team

About Getro: 

Our customers: 

We help 700+ independent professional networks — including venture capital funds (Lerer Hippeau), accelerators (Techstars), membership communities (Chic Geek), economic development organizations  (Launch Tennessee), universities (University of Toronto), and more — make better introductions for their member and measure the outcomes of their intros.

Our team: 

• Techstars 2017 graduates
• Our co-founders have been working together in the recruiting space for the last 10 years and are multi-time founders
• Remote-first company, from 2018 (before covid) 
• 21 team members across 7+ countries (Hear from Ted & meet Thomas from our team) 
• As a fully remote company, we don't have offices, but we do get together virtually and in-person for Summits (Germany, Cape Town, San Fran, Portugal...) 

How we work:

We're ambitious but realistic - we know anything worth doing takes time. We trust each member of our team to work when they wish, and from a location they choose. We believe in working smarter, not harder - we don't value presenteeism and we're not impressed by long working hours. Above all, we value the contribution of each inidual and take seriously our responsibility to enable you to work on things you love. These aren't just words - they're part of everything we do, including how we design our products.

Enterprise Support Coordinator (Remote)

REMOTE

MEMBER CARE – VIRTUAL CARE SUPPORT

FULL-TIME/ REMOTE

The Enterprise Operations Coordinator will serve as the main point of contact for patients and team members related to inquiries or issues reported for insurance/employer eligibility. This role will also be responsible for investigating reported outages or eligibility errors to relay to the DOD Implementation team, should the need arise.

Duties/Responsibilities:

• Provide real-time support to Member Support team on Enterprise related issues (270/271, Eligibility files, Claims Status, Registration difficulties, etc.) via team chat
• Coordinate with Implementation & Engineering teams around new client launches and to resolve member and client issues
• Manage knowledge base content for Enterprise Support policies/procedures, inidual client specific workflows and setups
• Execute processes and offer feedback to streamline improvements within Enterprise Support operations
• Attend operational meetings to ensure clear communication and accurate, timely handoff of information
• Work with billing partner(s) to process refunds and update member insurance information
• Maintain documentation needs as related to insurance and employer relationships on behalf of the patient
• Resolve escalated issues submitted by Member Support team as well as other internal teams
• Feedback@ and CS-ESC emails
• Salesforce – Enterprise Support
• JIRA
• Other duties as assigned

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Google Suite or related software.

Education/Experience:

• High school diploma or equivalent
• 2+ years in healthcare with a combination of any of the following: reviewing CPT/ ICD-10 codes, posting and reviewing payments, resolving claim denials, issuing refunds
• Experience in a hospital or large physician group (10+ providers) preferred
• Medical coding and billing experience (or equivalent training/knowledge) preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up and carrying laptops) may be required.
• Good manual dexterity required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners).

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Title: Client Services Representative

Location: United States

• Administrative & Support Services
• Regular Full-Time
• Work From Home, United States

Job Description

Job Summary

The Client Services Representative is responsible for the handling and scheduling of inbound telephone calls; most of which are scheduling WorkCare clients for their medical appointments.

In addition, the CSR will make outbound calls to employees.

She/he will email and fax appointment confirmations and exam paperwork, contact clinics to confirm that they have the appropriate supplies as well demographic information, and enter updated clinic information in our databases to reflect current demographics.

The inidual is also responsible for uploading and identifying medical documentation to the electronic chart.

Shift is 11:30AM-8PM EST time.

Responsibilities

• Call Center Environment Taking inbound calls all day.
• Making outbound calls to Employee’s to schedule appointments.
• Assisting Clients with Questions and Concerns.
• Determining the appropriate que or person whom caller would need to speak with.
• Scheduling/Rescheduling New Hire Pre-Employment, Baseline and Annual Exam in a Timely manner.

Qualifications

• Education and Experience
  • High school diploma or equivalent
  • Customer service or other relevant experience

• Skills and Competencies
  • Strong verbal, written and interpersonal communication skills.
  • Must be able to demonstrate the ability of maintaining privacy and confidentiality.
  • Strong critical thinking skills; problem solving, and decision making.
  • Must have the ability to gather data, compile information and prepare reports.
  • Ability to manage multiple priorities, with attention to detail and accuracy.
  • Ability to create and edit written materials.
  • Ability to communicate effectively to a variety of audiences.
  • Skill in organizing resources and establishing priorities.
  • Demonstrate cooperative behavior with colleagues, supervisors and clients.
  • Strong time management, organizational, and follow-through skills.
  • Ability to meet and exceed daily and weekly inidual performance goals.
  • Ability to work independently as well as assisting other team members when needed.
  • Requires regular and predictable attendance and punctuality.
  • Bilingual a plus

• Computer Skills
  • Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and learn other software as needed.

• Physical Demands
  • Requires sitting for long periods of time, working at a desk.
  • Some bending and stretching could be required.
  • Working under stress and use of computer/phone required.
  • Manual dexterity required for use of computer keyboard.
  • Occasionally may be required to stand, walk, stoop, kneel and/or crouch.
  • May occasionally lift and/or move up to 15 pounds.

• Work Environment
  • Work Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled.
  • At home set up must meet all Company IT, privacy and safety requirements.

This position has a minimum base salary of $15.00 per hour. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, experience and qualifications.

Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identify theft coverage; pet insurance and more.

Bilingual Tier 1 Customer Service Representative

Job Locations US-Remote

Requisition ID 2023-84791

# of Openings 3

Job Function Call Center Operations

Job Schedule Regular Full-Time

Job Summary

Essential Duties and Responsibilities:

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Respond effectively to all forms of inbound and outbound contacts.
• Track and document all inquiries using the applicable systems.
• Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Facilitate translation services for non-English speaking callers according to procedures.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements:

• High School diploma or equivalent with 6 months- 2 years of experience.
• Must be a bilingual, fluent foreign language speaker.

Pay Transparency

Maximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation shall be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation.

AgoraPulse is hiring a remote Support Hero. This is a full-time position that can be done remotely anywhere in US - West Coast.

AgoraPulse - Take control of your social media.

MakersPlace is looking to hire a Customer Success and Support Manager to join their team. This is a contract position that can be done remotely anywhere in the United States.

Technical and Customer Support Specialist – REMOTE

Job Locations US

ID 2023-2551

Category Customer Service/Support

Type Full-Time

Overview

The Technical & Customer Support Specialist will report to the Manager of Customer Advocacy and will be responsible for fielding and responding to customers in need of support with a goal of quick resolution and high customer satisfaction. This role will advocate on behalf of the end user in their relationship with their local dealer, mediating the situation to full resolution. The successful inidual will provide best-in-class customer support to internal and external customers, and will demonstrate curiosity, accountability, attention to detail and creative problem solving.

Responsibilities

• Engage with customers via phone, email, or other communication channels
• Promptly contact the customer to ensure full attention is being given
• Diagnose issue with customer to develop plan for resolution
• Manage all escalations for timely execution and strong record keeping
• Engage with existing and/or new dealer as needed
• Ensure internal customers and appropriate business lines are involved as necessary
• Maintain focus on cost containment while driving excellent customer satisfaction

Qualifications

Required Qualifications

• High school diploma or equivalent
• 3+ years in customer care position
• Proven ability in customer resolution and complex problem solving
• Experience with Microsoft Office Products
• Can work 8am-5pm Mountain Time

Preferred Qualifications

• Bachelor’s Degree
• Understanding and/or experience in technical industry
• Experience with software such as SAP and Salesforce

Customer Success Support, Public Sector

Customer Success

Remote, United States

Description

About Benefitfocus:

Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs.

Job Description:

Benefitfocus is searching for a Customer Success Specialist to join our Customer Service Organization. This is a remote role. The Customer Success Support Specialist (CSS) is responsible for developing high-trust relationships with Benefitfocus customers as well as responding to and resolving customer inquiries in a timely and professional manner for highly customizable Benefitfocus products. The primary functions of the CSS role include triaging system issues, collaborating internally to ensure items are resolved with the highest quality, and providing cause and resolution details to customers. This role requires strong analytical skills, excellent written communication, and the ability to excel in a fast-paced and team-oriented environment.

Responsibilities:

• Respond to customer inquiries regarding product functionality or system issues.
• Gather pertinent details from customer to properly assess and respond with action plan/resolution.
• Work directly with customers to troubleshoot, research, and resolve questions and issues within our products.
• Collaborate with other associates and resources required to resolve issues.
• Serve as key communication point for issues assigned and work to resolve complex issues while providing system knowledge and expertise.
• Consistently provide status updates for active issues for both the customer and internal associates.
• Document all communication and maintain accurate and up-to-date status of all triage actions performed within our issue management system.
• Effectively manage and prioritize customer issues; identify and escalate critical issues, as necessary.
• Collaborate with Benefit Service Center associates, Solutions Consultants, and other internal teams to provide exceptional support during each customer’s annual Open Enrollment period.
• Other duties as assigned.

Requirements:

• 4+ years of experience as in Business Analyst in a similar industry.
• Successful experience managing a portfolio of customers consisting of companies with a high-level of complexity, focus and intensity.
• Focused on establishing, maintaining, and growing broad and deep relationships within each customer account.
• Anticipate, identify, and meet customers’ needs.
• Excellent analytical, problem solving, time management, and multi-tasking skills.
• Ability to deliver quality results in a fast-paced environment.

Benefitfocus is committed toproviding a erse and inclusive workplace in whichequality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage ersity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.