Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, EET (UTC +2)

**Senior QA Engineer

About this opening 

• We are only considering people in UTC+2 to UTC-8 for this role
• Your workday must overlap of at least 50% with Eastern Standard Time business hours
• We are not using recruiters for this role

Company Overview 

Scripta is a venture-backed SaaS health-tech analytics company with offices in Boston, New York City and Savannah. We combine medicine, business, and technology. Doctor-driven at heart, we are dedicated to helping iniduals find affordable medicine. Scripta was founded by clinicians and continues to be guided by the insights from a board of leading doctors and pharmacists.

We use technology to empower and educate payers and iniduals. Scripta solutions offer insights to Employers, Consultants, and Health Plans, delivering significant and immediate savings. We have already saved payers and iniduals many millions of dollars on prescriptions, in this way reducing costs, and improving outcomes. And we’re just getting started!

**Position Overview

We are looking for an enthusiastic self-starter to help us exceed the expectations of our demanding customers by leading the development of a quality management system for development and product operations.

As a QA engineer at Scripta Insights you will be part of a small, talented team responsible for building and supporting our cloud-based health analytics product suite. You will lead the QA automation, determine how the development team tests our software, perform manual testing where needed, and own the release gates and go/no-go.

This leadership role is responsible for the overall quality of a fast growing SaaS product and data management environment with high performance and security requirements. We look for a passion for automation, the ability to motivate non-QA team members to love testing, and the backbone to demand the highest standards. Scripta’s stack runs on AWS and includes Java REST APIs, React, Python and Django, Tableau Cloud, and more. Our team offers a great opportunity to work on a variety of challenges. You won’t be bored!

**Tech Stacks:

• Kubernetes, ECS, Lambda
• AWS, GitHub
• MySQL, Snowflake, Tableau Cloud

**Essential Functions:

• Define and build automated QA framework for unit, integration, and e2e testing
• Code tests and test automation and require and accept testing coded and automated by developers
• Build and maintain gated CI/CD pipelines
• Oversee the nightly build and manage weekly releases, including the final go/no-go
• Create a test case management approach, perform manual testing, and enlist other team members in testing
• Detect and respond to operational and customer problems

**Knowledge and Skills:

• 6-10 years of professional QA experience in a SaaS product environment 
• Experience assisting in the quality management of data operations
• Experience with e2e automation using CI/CD platforms and common testing frameworks
• Ability to define a system of quality management and enlist developers, POs, and internal customers in performing it
• Ability to problem-solve collaboratively and  independently

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, EET (UTC +2)

**Senior Data Engineer

About this opening 

• We are only considering people in GMT+2 to GMT-8 for this role
• Your workday must overlap of at least 50% with Eastern Standard Time business hours
• We are not using recruiters for this role

Company Overview 

Scripta is a venture-backed SaaS health-tech analytics company with offices in Boston, New York City and Savannah. We combine medicine, business, and technology. Doctor-driven at heart, we are dedicated to helping iniduals find affordable medicine. Scripta was founded by clinicians and continues to be guided by the insights from a board of leading doctors and pharmacists.

We use technology to empower and educate payers and iniduals. Scripta solutions offer insights to Employers, Consultants, and Health Plans, delivering significant and immediate savings. We have already saved payers and iniduals many millions of dollars on prescriptions, in this way reducing costs, and improving outcomes. And we’re just getting started!

**Position Overview

We are looking for an enthusiastic self-starter to help us exceed the expectations of our demanding customers by leading database performance management and DataOps.

As an engineer at Scripta Insights you will be part of a small, talented team responsible for building and supporting our cloud-based health analytics product suite. You will lead database management, work with senior developers in performance engineering, take responsibility for ETL, make data processes observable and repeatable, assist with analytics, and collaborate with team members to create effective data models.

This leadership role is responsible for data operations of a fast growing SaaS product and data management environment with high performance and security requirements. We look for a passion for automation and observability, the ability to motivate and lead database performance engineering, and deep knowledge of database management and programming. You won’t be bored!

**Tech Stacks:

• MySQL, Snowflake, Redis
• AWS, GitHub
• Java, Python, Tableau Cloud and Tableau Prep

**Essential Functions:

• Define and build an automated database performance engineering process and framework
• Collect and manage deterministic, well-known, and representative test sets
• Optimize database performance using configuration, best-practices, and effective models
• Engage with developers to collaborate on requirements and performance engineering
• Create and manage ETL processes
• Detect and respond to operational and customer problems

**Knowledge and Skills:

• 6-10 years of professional database management, development, and/or DataOps experience in a SaaS product environment 
• Experience database performance engineering large scale systems through high growth
• Experience leading data quality management activities
• Ability to collaborate with Java and Python developers on best practices for database performance and data quality
• Deep knowledge of database internals and best practices for transactional and analytical processing
• Ability to problem-solve collaboratively and  independently

About Us

The Sales & Client Manager role is for one of the companies in your portfolio: Shelter.Global. 

Shelter is a relocation agency that helps digital professionals live and work in Thailand legally. We handle the legal and tax matters for you, so you can focus on what matters most. 

Our core values are: grit, ownership, accountability, growth, strong opinions loosely held and kaizen. We hire team members who exhibit these core values, proven by past actions, achievements and experiences.

Who you are

We are seeking a Sales and Client Manager who is familiar with expat life in Thailand and the benefits of Thailand work visas. This role is perfect for you if you are an empathic, client-oriented inidual. 

You are also thriving receiving direction and big picture strategy and you have to organize the details. For example, you are able to learn in detail the types, details and benefits of Thailand work visas in case you are not familiar with them.

We will look for prior experience in a customer support and / or sales role for a service business. 

What you will do

• Contribute to building a replicable and reliable content machine to fuel the sales pipeline - blog posts, social posts, newsletter, lead magnets
• Join and be active in local expat and digital nomad groups in Thailand in order to build authority in the space and generate leads 
• Identify and pursue opportunities to generate leads at local or online events 
• Nurture leads from the moment they enter the marketing funnel, through sales pipeline until the sale is closed 
• Respond to leads in a timely manner and represent our company at the highest standard of professionalism
• Act as Client Manager and answer client concerns after the sale has been closed, through the client lifetime 
• Collaborate and communicate on a daily basis with Operations, Finance and Marketing departments to ensure all bottlenecks are addressed timely 

Requirements (MUST haves)

• Client-oriented mindset 
• Experience in a customer support and / or sales role in a service based business
• Strong understanding and hands on experience with content marketing, at least when it comes to topic generation (writing blogs, content calendars, newsletter etc) 
• Able to address customers’ issues with empathy 
• Willing to test different approaches and double down on what works 
• Continuous learner 
• Went through the process of obtaining a work visa in Thailand (with Shelter or any other provider) 
• Located in Thailand (ideally in Chiang Mai, but not a must) with long term plans to stay in the country 

Nice to have in a candidate

• Good understanding of Thailand visa types and their benefits
• Sales and / or customer support experience in a similar business (visas, work permits, immigration)
• Experience building an inbound lead gen process based on content

Important details

• Location requirement: Thailand (strong preference for Chiang Mai, but other locations may work as well)
• Full time or part time are both acceptable

Compensation & benefits

• Fixed compensation component (hourly rate) 
• Commission for sales closed and clients retained
• Visa & work permit in Thailand offered by Shelter at no cost for you (other than taxes associated with your income in Thailand)

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, AST (UTC -4), NST (UTC -3:30)

_We are hiring exclusively in the Americas at this time.

We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

We are looking for an Account Executive to join our amazing team of A-players and drive instant impact for our customers. We are hiring people who have done it before.

Are you qualified for this role?

• Have you successfully sold ERP systems or other complex SaaS products that significantly transform client operations, not just enhance them?
• Do you possess a strong track record in exceeding sales quotas for products that require deep understanding of industry-specific challenges, technical integrations & APIs?
• Can you demonstrate experience in both consultative selling and technical sales, where you have to discuss technical aspects of software integration with clients to understand their operational challenges and propose tailored solutions?
• Have you navigated and closed deals with multiple decision-makers, handling intricate sales processes that involve solution engineering and detailed product knowledge?

Are you up to what we're up to?

• Do you embrace challenges as a pathway for your own growth?
• Have you embraced difficult conversations with colleagues?
• Do you have a track record of providing feedback to peers and leaders to reach goals?
• Are you able to articulate what growth looks like for you?

Expectations for your first 90 days:

• Familiarize with LeadSimple and property management processes through training materials.
• Complete Probe, Solve, Commit consultative sales training.
• Manage sales pipeline efficiently, including invoicing and follow-up actions.
• Present client feedback in Product Prioritization meetings and update training materials if needed.
• Master scheduling, relationship management, and knowledge of Property Management and LeadSimple solutions as an Account Executive.
• Achieve on-target earnings (OTE) threshold by the end of 90 days.

A day in the life of…

• Identify customer needs and facilitate full-tier sign-ups and proposals.
• Generate, qualify, and follow up on leads for external sales appointments.
• Build trust and rapport with clients for future sales.
• Collaborate on setting and meeting sales quotas, and maintaining performance metrics.
• Take ownership of the entire sales process from lead outreach to closing.
• Keep accurate records of progress and communications.
• Find win-win solutions for LeadSimple and customers.
• Represent the company at tradeshows and client meetings, including public speaking.
• Discover new needs and generate additional sales with current clients.

Perks:

• Pay rate at $45,000-52,000 base, $104,000 OTE (International) and $90,000-$97,000 base, $160,000 OTE (United States)
• 8 Company Holidays + Week off at Christmas
• 6 weeks Paid Time Off (5 weeks Vacation, 1 week Sick)
• 1 Volunteer day with the organization of your choice
• Birthday lunch on us 🎂
• Monthly Healthcare Allowance
• Monthly WFH Allowance
• Yearly Vacation Allowance
• Fun and outcome-driven work environment with a smart, hard-working team
• Location independence
• Mission-driven company and values-based culture

Selected candidates will complete asynchronous assessments as well as interviews with different members of our team.

In summary...

‍

You can do it in an office

You can do it from home

We really don’t care

As long as it’s known 👇

‍

What matters is this…

When the chips are down

And your back is against the wall

Can we count on you to make the right call?

‍

Judgment, intuition, or care by another name

We call it “Owning The Outcome” - because it really is the whole game

Have the customers back, and they will treat you the same

‍

If you can do that

Then we’re birds of the same feather

So come join our team and we’ll make music together.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Hello!

We are looking for a TikTok Manager for our large marketing agency to help us get more reach in the US through strategies and methods we would share. 

- fair and punctual pay 

What you should bring with you:

- should live in the USA 

If you think this applies to you, write us a message and answer the following questions:

1. where are you from?

2. how much experience do you have in social media?

3. describe yourself in 3 words:

4. what is particularly important to you in the event of a collaboration 

5. what have you done so far in terms of work?

6. what is your salary expectation?

7. do you have another job?

8. why should we choose you?

Account Executive (AMER/APAC)

**Who We Are

Float is the world’s leading software for teams to plan their time. Launched in 2012, we’ve grown every year since, and remain proudly independent, self-funded and profitable. We’re a team of 50 working 100% remotely and you’ll be partnering with team members based globally including Australia, Mexico, Nigeria, Canada, and the USA. Hear what our team has to say by browsing our blog, or reading our Glassdoor reviews. Check out what our customers think of Float from our G2 reviews.

We’re on a scale-up journey, and we’re seeking people who thrive in this stage, given the autonomy, and the opportunity, to do the best work of their career.

**Why We’re Hiring For This Role

We are transforming resource management software, proudly earning the top spot on G2. With over 4,500 of the world’s leading teams, including Atlassian, Edisen, and Stripe, leveraging Float to streamline their project resources and team time, we are driving a revolution in how businesses manage their most critical assets: their people. Our product’s simplicity and power have garnered us a loyal customer base, and now, we’re looking to scale new heights by supercharging our outbound sales efforts.

You will be an Account Executive responsible for the AMER/APAC region (North America & Asia Pacific Region).

Unlock Untapped Potential: As our new Account Executive, you will be the catalyst for our expansion in AMER/APAC. This region is brimming with potential clients who are not yet aware of how Float can transform their operations. Your mission? To identify, engage, and convert these prospects into loyal customers. You’ll be the front line of our growth strategy, opening doors to new business opportunities and expanding our footprint in a key market.

Own Your Success: We are seeking a self-starter who thrives on autonomy and can drive results without relying on inbound leads or a Business Development Representative (BDR) team. You will take full ownership of your sales pipeline, from prospecting to closing deals. Your ability to independently manage and execute outbound strategies will be crucial in generating new business and driving significant growth.

Drive Strategic Growth: Your focus will be on creating and executing outbound sales strategies that drive significant growth. By targeting new customer segments and initiating conversations with high-value prospects, you will build a pipeline that not only complements but surpasses our existing inbound efforts. This role is critical for ersifying our lead sources and ensuring we have a robust and dynamic sales funnel that can weather any market changes. In addition, you’ll work on some of our inbound leads making sure that those are served as well but not relied on.

Innovate and Lead: At Float, we champion innovation. As an Account Executive, you will have the autonomy to experiment with cutting-edge sales processes and tools. Your creativity and insights will directly shape our outbound sales tactics. We value proactive thinkers who can bring fresh ideas to the table, optimizing our approach and driving our success forward. This is your opportunity to leave a lasting impact on our sales strategy.

Be Part of a Dynamic Team: Join a team that is dedicated, driven, and supportive. You’ll work alongside our Director of Sales and other sales professionals who share your passion for excellence. Collaboration is at the heart of our culture, and your contributions will be recognized and celebrated. Together, we will push the boundaries of what’s possible and achieve remarkable results.

Our Director of Sales, Yonatan, explains the important role you will play within our Sales team. **Watch this video!

You’ll be working asynchronously with a bright, dedicated team from across the globe, with a strong focus on taking complex problems and creating solutions that feel simple and intuitive for our customers.

**What You’ll Be Responsible For

As an Account Executive, you will play a critical role in driving our growth and expanding our customer base in AMER/APAC. Here’s what you’ll be responsible for:

**Full Sales Cycle Management:

• Manage prospects from lead to close (both inbound and outbound)
• Provide timely and accurate forecasts while managing a pipeline.
• Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects.
• Maintain a healthy sales pipeline with 3-5X coverage, ensuring consistent deal flow and forecasting accuracy.
• Exceed Quota.

**Inbound Sales:

• Respond to inbound leads, ensuring timely engagement and thorough qualification. Conduct deep discovery sessions to understand the prospect’s needs, pain points, and goals.
• Conduct product demonstrations, presenting Float’s solutions in a compelling manner, and focusing on how they address the specific challenges and requirements uncovered during discovery. Develop technical product knowledge and build relationships with key stakeholders to ensure a comprehensive sales approach.
• Manage the sales process efficiently, address objections, and provide necessary information to facilitate decision-making. Conduct product demos, help build a business case with your champion, and navigate the approval process while closing each deal successfully. Use your strong closing skills to close each opportunity successfully, converting prospects into customers.
• Regularly revisit and re-engage with past leads, close lost deals to identify new opportunities, and reignite interest in Float’s solutions.

**Account Expansion:

• Engage with new decision-makers and untapped territories, uncovering and closing these expansion opportunities to increase account penetration and overall account value.
• Leverage a "land and expand" methodology to systematically grow your customer base over time. Start small, demonstrate impact, help your champions to build a business case internally, and engage with the right stakeholders at the HQ level to structure a global rollout across the account.

**Outbound Prospecting:

• Identify, target, and engage potential customers within Float’s ICP and lead a full sales motion end to end.
• Maximize revenue growth by mining and uncovering untapped opportunities within our existing customer base in your region.

**Early on, your focus will be:

• Product Knowledge: Quickly familiarize yourself with the Float product, ensuring you can effectively demonstrate its features to different audiences.
• Customer Profile: Understand our ideal customer profile, their challenges, and how they use Float to address their needs.
• Engage in Selling: Start selling, experimenting with various strategies, performing discovery sessions, and engaging with potential clients.
• Implement Best Practices: Learn and utilize the best outbound sales strategies that have proven successful at Float to achieve early wins.

**Once you’re more established in your role, you will:

• Build your own sales pipeline and consistently overactive on your monthly targets while keeping a healthy 3-5X pipeline coverage.
• Generate at least 70% of your own sales pipeline through proactive outbound prospecting, including cold calling, emailing, outreach, and networking.
• Roll out outreach initiatives to prospect ICP within your territory.
• Look for opportunities to optimize your sales process and win rate by using insights from tools like Gong & your sales dashboards.
• Share product feedback and contribute to the voice of the customer feedback to help improve our product for existing customers and the market.

If you are excited by the challenge of driving growth in a key market, ready to own your success and make a significant impact, we want to hear from you. Join us at Float and be part of a journey that is reshaping the future of resource management!

**What You’ll Need To Be Successful

Your experience in exceeding sales targets, uncovering new business opportunities, and seeking ways to innovate will go a long way in this role.

We are confident that experience with the following will contribute to your success in this role.

• 3+ years of closing quota-carrying sales experience within the B2B SaaS, targeting mid-market companies. Specifically, running a full sales cycle from start to finish.
• Independent pipeline building and prospecting with the ability to build and nurture a 3-5x qualified sales pipeline without reliance on inbound leads or a BDR.
• Developing and implementing outbound sequences, and the ability to initiating contact with prospects through calls and emails.
• Identification of growth opportunities in order to harvest expansion with current clients, implementing and understanding of market dynamics and compelling business cases.
• Leading technical presentations/demos with strong product knowledge, and collaborating with the Product Team to provide valuable feedback for product improvements.
• Familiarity with sales tools like Gong and Hubspot, and leveraging data insights to improve the sales process.
• Training in sales methodologies such as Sandler, Challenger, SPIN, or MEDDIC.
• Excellent written and oral communication skills in English. Specifically, persuasive communication to effectively articulate value propositions and influence decision-making.
• Collaboration with cross-functional teams (Customer Success, Marketing, and Technical teams) to work effectively in a remote and asynchronous environment.

As a fully remote team, we’re looking for someone comfortable with asynchronous communication as the default, which means you have previous remote experience and are comfortable using tools like Slack, Loom, and Linear to communicate as needed. Don’t worry—you will have significant deep work time since we have very few meetings.

**Why Join Us

The pay for this role is USD $160,000 OTE (On Target Earnings) with a 50:50 split between the base salary and the uncapped variable commission. Here’s a blog post with more information on how we determine our salaries.

We’re a global async remote company with a erse team of people from all over the world who share a common belief in living our best work life. We believe deeply in the idea of transparency and share our Float Handbook publicly so potential new team members can see first hand our perks & benefits as well as our ways of working. If you feel like you can thrive at Float to do your best work, we would love to hear from you.

**Hiring Process For This Role

You’ll find a lot of useful information about our interview process and what it’s like to join our global team on the Float careers page. The hiring process for this role looks like this:

• Initial First Meet (15 min): You'll meet with our Talent Manager,  Julia Fulton, to discuss your interest in the role and review your questions about working at Float.
• Manager Interview (60 min): You’ll meet with Yonatan, Director of Sales, to discuss how you approach managing the sales cycle and e into your sales experience and thought process. In this interview, you will also run a mock discovery session with Yonatan, Director of Sales, and demonstrate how you identify the prospect’s current situation and specific challenges, ensuring you gather all necessary background information to qualify and progress this deal forward while highlighting how Float can address these issues.
• Co-Worker Interview (30 min): You’ll meet with Dan, Account Executive, to e deeper into your skills and experience.
• Founder Interview (30 min): You’ll meet with Glenn, Float’s CEO, to get to know you and see if you have the potential to be a great addition to the team.

_Note: Industry research shows that women and those in traditionally underrepresented groups generally don’t apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don’t check 100% of the boxes—that’s okay—we encourage you to apply anyway and highlight what you can bring to the table.

Apply for this job

Account Executive (EMEA)

**Who We Are

Float is the world’s leading software for teams to plan their time. Launched in 2012, we’ve grown every year since, and remain proudly independent, self-funded and profitable. We’re a team of 50 working 100% remotely and you’ll be partnering with team members based globally including Australia, Mexico, Nigeria, Canada, and the USA. Hear what our team has to say by browsing our blog, or reading our Glassdoor reviews. Check out what our customers think of Float from our G2 reviews.

We’re on a scale-up journey, and we’re seeking people who thrive in this stage, given the autonomy, and the opportunity, to do the best work of their career.

**Why We’re Hiring For This Role

We are transforming resource management software, proudly earning the top spot on G2. With over 4,500 of the world’s leading teams, including Atlassian, Edisen, and Stripe, leveraging Float to streamline their project resources and team time, we are driving a revolution in how businesses manage their most critical assets: their people. Our product’s simplicity and power have garnered us a loyal customer base, and now, we’re looking to scale new heights by supercharging our outbound sales efforts.

You will be an Account Executive responsible for the EMEA region (Europe, the Middle East and Africa).

Unlock Untapped Potential: As our new Account Executive, you will be the catalyst for our expansion in EMEA. This region is brimming with potential clients who are not yet aware of how Float can transform their operations. Your mission? To identify, engage, and convert these prospects into loyal customers. You’ll be the front line of our growth strategy, opening doors to new business opportunities and expanding our footprint in a key market.

Own Your Success: We are seeking a self-starter who thrives on autonomy and can drive results without relying on inbound leads or a Business Development Representative (BDR) team. You will take full ownership of your sales pipeline, from prospecting to closing deals. Your ability to independently manage and execute outbound strategies will be crucial in generating new business and driving significant growth.

Drive Strategic Growth: Your focus will be on creating and executing outbound sales strategies that drive significant growth. By targeting new customer segments and initiating conversations with high-value prospects, you will build a pipeline that not only complements but surpasses our existing inbound efforts. This role is critical for ersifying our lead sources and ensuring we have a robust and dynamic sales funnel that can weather any market changes. In addition, you’ll work on some of our inbound leads making sure that those are served as well but not relied on.

Innovate and Lead: At Float, we champion innovation. As an Account Executive, you will have the autonomy to experiment with cutting-edge sales processes and tools. Your creativity and insights will directly shape our outbound sales tactics. We value proactive thinkers who can bring fresh ideas to the table, optimizing our approach and driving our success forward. This is your opportunity to leave a lasting impact on our sales strategy.

Be Part of a Dynamic Team: Join a team that is dedicated, driven, and supportive. You’ll work alongside our Director of Sales and other sales professionals who share your passion for excellence. Collaboration is at the heart of our culture, and your contributions will be recognized and celebrated. Together, we will push the boundaries of what’s possible and achieve remarkable results.

Our Director of Sales, Yonatan, explains the important role you will play within our Sales team. **Watch this video!

You’ll be working asynchronously with a bright, dedicated team from across the globe, with a strong focus on taking complex problems and creating solutions that feel simple and intuitive for our customers.

**What You’ll Be Responsible For

As an Account Executive, you will play a critical role in driving our growth and expanding our customer base in EMEA. Here’s what you’ll be responsible for:

**Full Sales Cycle Management:

• Manage prospects from lead to close (both inbound and outbound)
• Provide timely and accurate forecasts while managing a pipeline.
• Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects.
• Maintain a healthy sales pipeline with 3-5X coverage, ensuring consistent deal flow and forecasting accuracy.
• Exceed Quota.

**Inbound Sales:

• Respond to inbound leads, ensuring timely engagement and thorough qualification. Conduct deep discovery sessions to understand the prospect’s needs, pain points, and goals.
• Conduct product demonstrations, presenting Float’s solutions in a compelling manner, and focusing on how they address the specific challenges and requirements uncovered during discovery. Develop technical product knowledge and build relationships with key stakeholders to ensure a comprehensive sales approach.
• Manage the sales process efficiently, address objections, and provide necessary information to facilitate decision-making. Conduct product demos, help build a business case with your champion, and navigate the approval process while closing each deal successfully. Use your strong closing skills to close each opportunity successfully, converting prospects into customers.
• Regularly revisit and re-engage with past leads, close lost deals to identify new opportunities, and reignite interest in Float’s solutions.

**Account Expansion:

• Engage with new decision-makers and untapped territories, uncovering and closing these expansion opportunities to increase account penetration and overall account value.
• Leverage a "land and expand" methodology to systematically grow your customer base over time. Start small, demonstrate impact, help your champions to build a business case internally, and engage with the right stakeholders at the HQ level to structure a global rollout across the account.

**Outbound Prospecting:

• Identify, target, and engage potential customers within Float’s ICP and lead a full sales motion end to end.
• Maximize revenue growth by mining and uncovering untapped opportunities within our existing customer base in your region.

**Early on, your focus will be:

• Product Knowledge: Quickly familiarize yourself with the Float product, ensuring you can effectively demonstrate its features to different audiences.
• Customer Profile: Understand our ideal customer profile, their challenges, and how they use Float to address their needs.
• Engage in Selling: Start selling, experimenting with various strategies, performing discovery sessions, and engaging with potential clients.
• Implement Best Practices: Learn and utilize the best outbound sales strategies that have proven successful at Float to achieve early wins.

**Once you’re more established in your role, you will:

• Build your own sales pipeline and consistently overactive on your monthly targets while keeping a healthy 3-5X pipeline coverage.
• Generate at least 70% of your own sales pipeline through proactive outbound prospecting, including cold calling, emailing, outreach, and networking.
• Roll out outreach initiatives to prospect ICP within your territory.
• Look for opportunities to optimize your sales process and win rate by using insights from tools like Gong & your sales dashboards.
• Share product feedback and contribute to the voice of the customer feedback to help improve our product for existing customers and the market.

If you are excited by the challenge of driving growth in a key market, ready to own your success and make a significant impact, we want to hear from you. Join us at Float and be part of a journey that is reshaping the future of resource management!

**What You’ll Need To Be Successful

Your experience in exceeding sales targets, uncovering new business opportunities, and seeking ways to innovate will go a long way in this role.

We are confident that experience with the following will contribute to your success in this role.

• 3+ years of closing quota-carrying sales experience within the B2B SaaS, targeting mid-market companies. Specifically, running a full sales cycle from start to finish.
• Independent pipeline building and prospecting with the ability to build and nurture a 3-5x qualified sales pipeline without reliance on inbound leads or a BDR.
• Developing and implementing outbound sequences, and the ability to initiating contact with prospects through calls and emails.
• Identification of growth opportunities in order to harvest expansion with current clients, implementing and understanding of market dynamics and compelling business cases.
• Leading technical presentations/demos with strong product knowledge, and collaborating with the Product Team to provide valuable feedback for product improvements.
• Familiarity with sales tools like Gong and Hubspot, and leveraging data insights to improve the sales process.
• Training in sales methodologies such as Sandler, Challenger, SPIN, or MEDDIC.
• Excellent written and oral communication skills in English. Specifically, persuasive communication to effectively articulate value propositions and influence decision-making.
• Collaboration with cross-functional teams (Customer Success, Marketing, and Technical teams) to work effectively in a remote and asynchronous environment.

As a fully remote team, we’re looking for someone comfortable with asynchronous communication as the default, which means you have previous remote experience and are comfortable using tools like Slack, Loom, and Linear to communicate as needed. Don’t worry—you will have significant deep work time since we have very few meetings.

**Why Join Us

The pay for this role is USD $160,000 OTE (On Target Earnings) with a 50:50 split between the base salary and the uncapped variable commission. Here’s a blog post with more information on how we determine our salaries.

We’re a global async remote company with a erse team of people from all over the world who share a common belief in living our best work life. We believe deeply in the idea of transparency and share our Float Handbook publicly so potential new team members can see first hand our perks & benefits as well as our ways of working. If you feel like you can thrive at Float to do your best work, we would love to hear from you.

**Hiring Process For This Role

You’ll find a lot of useful information about our interview process and what it’s like to join our global team on the Float careers page. The hiring process for this role looks like this:

• Initial First Meet (15 min): You'll meet with our Talent Manager, Julia Fulton, to discuss your interest in the role and review your questions about working at Float.
• Manager Interview (60 min): You’ll meet with Yonatan, Director of Sales, to discuss how you approach managing the sales cycle and e into your sales experience and thought process. In this interview, you will also run a mock discovery session with Yonatan, Director of Sales, and demonstrate how you identify the prospect’s current situation and specific challenges, ensuring you gather all necessary background information to qualify and progress this deal forward while highlighting how Float can address these issues.
• Co-Worker Interview (30 min): You’ll meet with Dan, Account Executive, to e deeper into your skills and experience.
• Founder Interview (30 min): You’ll meet with Glenn, Float’s CEO, to get to know you and see if you have the potential to be a great addition to the team.

Note: Industry research shows that women and those in traditionally underrepresented groups generally don’t apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don’t check 100% of the boxes—that’s okay—we encourage you to apply anyway and highlight what you can bring to the table.

Email Strategy Team Lead

Position Description

About Us

We are a fully remote email marketing agency headquartered in Los Angeles, growing rapidly (4.3x in 2022), and looking for an exceptional A-player, Email Strategy Team Lead to elevate our team further. 

Our Beliefs: 

• ​​We uphold the highest standards of excellence and seek A-players only. If you're ready to be challenged, grow, and have immense impact on the road to an 8-figure company, this is the place for you. 
• Work Hard, Play Hard: We believe that our employees are one of our most important assets. Knowing the demands of agency life, we’ve sculpted policies to ensure our team can recuperate and tackle each day with an excitement and vigor to go deep for clients. This means you get a 4-day work-week, 20 days PTO, 100% remote work policy, and flexible work hours (ET/PT) that adapt to your life.
• Culture of HEART: Every action we take and decision we make is rooted in our core values: Honesty, Excellence, a Positive Attitude, Results, and Trustworthiness. We live by our values. 
• Empowerment and Responsibility: With the freedom we provide, we trust in your self-responsibility. The thing that binds us all? We care deeply. Every team member is integral to our mission, sharing a deep commitment to our company, our clients, and creating a ripple effect of positivity.

If this sounds like you, and you maybe even fancy a fresh coconut or piña colada at sunset (irrelevant to the role, but still fun), you might've just found your tribe. Dive deeper below.

Who Are We Looking For?

This role is not a walk in the park. Rather, it’s an opportunity to leave your mark in the growth towards an 8-figure agency. 

We’re looking for exceptional, not good. The Lebron James and Serena Williams of team leadership and email marketing. The right person for this role is an expert in e-commerce retention marketing, has experience in building and developing agency teams, and is an inspiring leader to their peers. But most importantly, cares deeply about the work they do for their clients, and is kind. The benefit of this role is that you truly get to come in, have massive impact, and shape your own role and trajectory in this company.

The Role

As the Email Strategist Team Lead, you'll guide, coach, and develop our Email Strategist team while developing high-quality email strategies and ensuring client work is executed flawlessly. 

Key Responsibilities:

Department Development:

• KPI Growth: Continually working on improving the department processes and KPIs.
• Workflow Optimization: Optimizing existing workflows based on new industry best-practices, intelligent testing, and efficiency KPIs.
• Preparing Department Growth: Actively preparing the department for continued growth including support in hiring decisions. 

Strategic Planning and Execution:

• Developing and Implementing Email Marketing Strategies: Creating innovative and effective email marketing strategies that align with each client's goals and overall marketing strategy. This includes managing the entire email marketing process, from list creation and segmentation to designing targeted campaigns, testing, and optimization. Developing best-in-class strategies for the team to use.
• Data Analysis and Performance Tracking: Tracking and analyzing campaign performance data to inform strategic adjustments, including open rates, click-through rates, conversion rates, and overall ROI. This also includes developing and tracking email marketing KPIs and preparing performance reports for clients.
• Testing and Optimization: Running A/B tests to identify the most effective email elements (subject lines, content, design, etc.) and making necessary adjustments to improve performance.

Team Leadership:

• Team Leadership and Coordination: Leading and managing the email marketing team, including designers, and data analysts. This includes coordinating workflow, setting team objectives, and ensuring timely and high-quality execution of tasks. This furthermore includes developing inidual training plans for team members, meeting with them bi-weekly, and holding their quarterly review.
• Training and Development: Ensuring the team is up-to-date with the latest email marketing trends and tools, arranging for necessary training and development programs as needed.

Client Relationship Management:

• Account Management: Building and maintaining strong relationships with clients, understanding their needs and goals, and acting as the main point of contact for all email marketing-related communication.
• Project Management: Overseeing the progress of email marketing projects from initiation to completion. This includes coordinating with different team members, managing timelines and budgets, and ensuring that all deliverables meet the client's expectations.
• Reporting and Communication: Regularly communicating with clients about the progress and results of their email campaigns, addressing any concerns they may have, and ensuring their satisfaction with the service provided.
• Client Retention and Expansion: Working to retain existing clients and expand services where possible, which may involve identifying upselling or cross-selling opportunities.

Desired Outcomes & Goals Of The Role:

• Client Retention: Maintain a client churn rate of less than 5% per quarter.
• Client Management: Collaboratively handle 10-15 clients and manage the Email Strategist team with each pod handling the same amount of clients. 
• ROI: Ensure clients receive a minimum of 5x ROI on their investment with The Email Marketers. 
• Team Member Retention: Maintain a team member churn rate of less than 5%.
• Operational Efficiency: Enhance turnaround times for campaign conception to execution, aiming for a 10% improvement quarter-on-quarter.

Who Will Be Successful In This Role?

• Resilience & Adaptability: Thrive under stress and change, with the capacity to excel in a dynamic environment.
• Innate Qualities: A blend of humility, drive for success, and genuine kindness.
• Detail-Oriented: A fervent attention to detail, coupled with a commitment to producing top-tier work.
• Organized Thinker: Exceptional organizational and prioritization skills, melded with creative and analytical prowess.
• Effective Communicator: High emotional intelligence with superior verbal, written, and interpersonal communication abilities.
• Marketing Acumen: Familiarity with erse marketing channels (e.g., SEO, Facebook Ads, Google Ads, and PR) and lifecycle email marketing.
• Tool Proficiency: Knowledge of email marketing tools like Klaviyo, Marketo, MailChimp, and Bronto.
• Best Practices Adherence: Expertise in email best practices, from design to deliverability, including CAN-SPAM regulations.
• Preferred: Experience in e-commerce, agency settings, and a foundational understanding.

What We Offer:

• 4-day work-week (Monday - Thursday).
• 100% remote work policy and flexible work times according to ET / PT hours.
• 20 days PTO 
• Investment in personal and professional growth. Weekly coffee & learns, and more. 
• Exceptional team to work, learn, grow, and have fun with.
• Grow with us: Internal growth opportunities and the ability to shape a young company's trajectory and culture.
• Comp plan is variable based on achievement of bonuses and can scale infinitely

The Email Marketers provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Time zones: EST (UTC -5), UTC -4

How you will make an impact

Who We're Looking For

High-level responsibilities

**What you will be working on

The role involves generating new sales opportunities through outbound efforts and collaborating with marketing, partner, and BDR teams. Responsibilities include:

• Identifying and creating opportunities in regional accounts.
• Landing and expanding clients in your region.
• Meeting quarterly and annual sales goals with minimal guidance.
• Managing processes, setting targets, maintaining timely CRM data, and accurate sales reports.
• Handling RFI/RFQ requests with internal teams and customers.
• Following up with prospects and clients, demonstrating resilience.
• Collaborating with technical teams to address challenges.
• Communicating value propositions, conducting demos, and improving sales techniques.
• Developing proposals, complex pricing, and negotiating contracts.
• Work together with customer success, partnership, and marketing teams to implement best practices and win incremental business.

The ideal candidate displays a strong competitive drive, strives to exceed sales targets, fosters a positive team environment, and is adept at managing both internal and external stakeholders and processes.

What we expect from you

• 3+ years of experience selling a technical platform as an inidual quota-carrying Account Executive, landing and expanding customer accounts.
• Demonstrated expertise in closing $60-100k+ opportunities.
• Ability to drive own pipeline generation with outbound capabilities.
• Experience working with BDRs and a Partner ecosystem to win new and expand customers.
• Confident in demonstrating our products via presentations, webinars, and demos.
• Experienced in organizing sales processes in CRM Tools such as Hubspot.
• Experience with SaaS business models and startups is a plus.
• Experience working with content management platforms is a plus.
• Willingness to speak at events is a plus.

The Process:

• Intro call with Talent Manager
• Structured competency-based Interview with Hiring Manager
• quick intro call with CRO
• Case study and presentation with stakeholders
• Team Fit call and reference Check
• Job Offer

The response time after application, screening applications, and setting up the first intro call is usually within 1-2 weeks. You could expect some alterations when necessary.

**About us

Hygraph is a dynamic Berlin-based startup that in its recent round raised $35M in funding. Driven by our core values of innovation, reliability, empowerment, agility, and scalability, Hygraph empowers thousands of developers and content teams to create dynamic digital experiences that engage their customers effortlessly. At Hygraph we're building a Headless Content Management system (CMS) that provides a flexible and scalable platform for managing and delivering content across various platforms seamlessly. We are trusted to manage content for teams from over 50,000 organizations like Dr. Oetker, Shure, Samsung, Ashley Furniture, Telenor, Philips, and Gamescom.

You will be part of a remote-first and globally distributed team of about 80 team members, committed to working collaboratively, transparently, and passionately. We are an international and friendly team spread across 18 countries, coming together once a year for our annual off-site/retreat. We believe in a remote-first approach where everyone is encouraged to do their best from wherever they are and work together with transparency, accountability, and ownership. We learn continuously through feedback and have a yearly learning budget to attend training and conferences.

_Hygraph is an equal opportunity employer committed to hiring people with erse backgrounds. We believe that ersity, unique experiences, qualities, and different cultures enrich our workspace's productivity and promote innovation and creativity.

Time zones: CST (UTC -6), MST (UTC -7), PST (UTC -8)

How you will make an impact

Who We're Looking For

High-level responsibilities

**What you will be working on

The role involves generating new sales opportunities through outbound efforts and collaborating with marketing, partner, and BDR teams. Responsibilities include:

• Identifying and creating opportunities in regional accounts.
• Landing and expanding clients in your region.
• Meeting quarterly and annual sales goals with minimal guidance.
• Managing processes, setting targets, maintaining timely CRM data, and accurate sales reports.
• Handling RFI/RFQ requests with internal teams and customers.
• Following up with prospects and clients, demonstrating resilience.
• Collaborating with technical teams to address challenges.
• Communicating value propositions, conducting demos, and improving sales techniques.
• Developing proposals, complex pricing, and negotiating contracts.
• Work together with customer success, partnership, and marketing teams to implement best practices and win incremental business.

The ideal candidate displays a strong competitive drive, strives to exceed sales targets, fosters a positive team environment, and is adept at managing both internal and external stakeholders and processes.

What we expect from you.

• 3+ years of experience selling a technical platform as an inidual quota-carrying Account Executive, landing and expanding customer accounts.
• Demonstrated expertise in closing $60-100k+ opportunities.
• Ability to drive own pipeline generation with outbound capabilities.
• Experience working with BDRs and a Partner ecosystem to win new and also expand customers.
• Confident in demonstrating our products via presentations, webinars, and demos.
• Experienced in organizing sales processes in CRM Tools such as Hubspot.
• Experience with SaaS business models and startups is a plus.
• Experience working with content management platforms is a plus.
• Willingness to speak at events is a plus.

The Process:

• Intro call with Talent Manager
• Structured competency-based Interview with Hiring Manager 
• quick intro call with CRO
• Case study and presentation with stakeholders
• Team Fit call and reference Check
• Job Offer

The response time after application, screening applications, and setting up the first intro call is usually within 1-2 weeks. You could expect some alterations when necessary.

**About us

Hygraph is a dynamic Berlin-based startup that in its recent round raised $35M in funding. Driven by our core values of innovation, reliability, empowerment, agility, and scalability, Hygraph empowers thousands of developers and content teams to create dynamic digital experiences that engage their customers effortlessly. At Hygraphwe're building a Headless Content Management system (CMS) that provides a flexible and scalable platform for managing and delivering content across various platforms seamlessly. We are trusted to manage content for teams from over 50,000 organizations like Dr. Oetker, Shure, Samsung, Ashley Furniture, Telenor, Philips, and Gamescom. 

You will be part of a remote-first and globally distributed team of about 80 team members, committed to working collaboratively, transparently, and passionately. We are an international and friendly team spread across 18 countries, coming together once a year for our annual off-site/retreat. We believe in a remote-first approach where everyone is encouraged to do their best from wherever they are and work together with transparency, accountability, and ownership. We learn continuously through feedback and have a yearly learning budget to attend training and conferences.

_Hygraph is an equal opportunity employer committed to hiring people with erse backgrounds. We believe that ersity, unique experiences, qualities, and different cultures enrich our workspace's productivity and promote innovation and creativity.

BACKEND MANAGER

As a "Backend Manager" you will be responsible for managing a team of chat-agents. Creativity and captivating conversational skills are essential for this position. We need someone that can lead people and motivate them.

We offer you a great salary, remote work, performance. based bonuses, flexible working hours and great chances to make a career in this company!

Responsibilities:

• Full concentration at work
• Be able to maintain a conversation
• Be able to engage conversations
• Work professionally
• Give instructions to other people

Requirements:

• High EQ
• Fluent level of English
• High-speed internet connection
• Laptop/Computer

-Proactiveness, communication, copywriting skills and motivation

• Callcenter Experience / sales experience is preferred

If this sounds interesting to you, we look forward to receive your application! 

Thank you!

Bereit für Freiheit, Verantwortung und Wachstum?

everydays steht für „#wejustbetter“ in allen Bereichen des Lebens - also auch für dich im Job! Wenn du ein Unternehmen suchst, was dir 100% vertraut, dann wirst du bei uns fündig werden.

Übernimm die volle Kontrolle über dein Leben.

everydays bietet dir die Chance, dein Leben völlig frei zu strukturieren. Als reines Remote-Konzept gibt es weder feste Arbeitsstunden, noch ein lautes Großraumbüro. Arbeite bequem von zu Hause aus, in einem Co-Working Space oder im Hangout gleichzeitig mit deinen Kollegen.

Bei everydays ist eine steile Lernkurve und Persönlichkeitsentwicklung garantiert.

Unsere Mentalität: „Learning by doing“ und „Hands on“. Dinge entstehen, wenn man sie beginnt und an sich glaubt. Neue Projekte werden bei uns nicht von oben entschieden und dann von unten umgesetzt. Wir sind überzeugt von der Einzigartigkeit des Einzelnen. Wir sehen Mitarbeiter als Unternehmer im Unternehmen.

Aufgaben

Werde Teil der #wejustbetter Mission und unterstützte das Team bei folgenden Aufgaben:

• Entwicklung und Umsetzung von Creative Strategy für erse Marketingmaterialien mit starken Fokus auf Copywriting, darunter Advertorials, Landingpages, Offerpages und andere relevante Inhalte.
• Durchführung von tiefgehendem Competitor Research sowie allgemeinem Ad und Funnel Research bei führenden DTC Brands zur kontinuierlichen Innovation und Verbesserung von Ad Konzepten und Frameworks.
• Management des gesamten Creative Prozesses von der initialen Idee bis zur fertigen Werbeanzeige, einschließlich der Kommunikation und Koordination mit Video Editoren, Designern und Content Creators.
• Optimierung des Creative Prozesses und strategischer Ausbau des Creative Teams, mit Perspektive auf Teamführung.
• Regelmäßige Analyse der Ads Performance, Ableitung von Learnings und Erstellung neuer Ads basierend auf diesen Erkenntnissen in Zusammenarbeit mit dem Media Buying Team.
• Eigenständige Konzeption von Image und Video Konzepten auf Basis von Research, sowie die kreative Umsetzung in Zusammenarbeit mit dem Creative Team.

Qualifikation

• Mindestens 3-5 Jahre Berufserfahrung im Bereich Marketing oder Copywriting, mit nachweislicher Erfahrung in Senior-Positionen, vorzugsweise im D2C Sektor.
• Tiefgehendes Verständnis für die Erfolgsfaktoren bei D2C Brands und eine strategische Denkweise, die das große Ganze im Auge behält.
• Fähigkeit, eigenständig und remote zu arbeiten, Projekte proaktiv voranzutreiben und Verantwortung für Ergebnisse zu übernehmen.
• Starkes Netzwerk an Kontakten in der Branche und die Fähigkeit, effektiv neue Beziehungen aufzubauen und zu pflegen.
• Ausgeprägte analytische Fähigkeiten zur Auswertung von Kampagnendaten und zur Ableitung strategischer Erkenntnisse.
• Hervorragende Kommunikationsfähigkeiten und die Fähigkeit, effektiv in einem dynamischen und sich schnell verändernden Umfeld zu arbeiten.
• Leidenschaft für gesunden Lebensstil und ein starkes Interesse, diese Passion durch kreative Marketingstrategien zu teilen.
• Erfahrung im Management von Creative Teams oder die Bereitschaft und Fähigkeit, diese Rolle zu übernehmen.

Benefits

• Überdurchschnittliche Vergütung: Dein Einsatz und deine Skills verdienen eine Top-Bezahlung. Wir sorgen dafür, dass dein Gehalt deinem Können und deinen Ergebnissen gerecht wird.
• Ortsunabhängiges Arbeiten: Ob zu Hause, auf Reisen oder im Büro – bei uns hast du die Freiheit, deinen Arbeitsplatz selbst zu wählen. Genieße die Sicherheit eines festen Angestellten aber arbeite flexibel wie ein Freelancer
• Flexible Arbeitszeiten: Deine Arbeit soll sich nach deinem Leben richten, nicht umgekehrt. Bei uns planst du deine Arbeitszeit so, wie es für dich am besten passt.
• Freiheit trifft Verantwortung: Wir bieten dir viel Freiheit – die bringt auch Verantwortung mit sich. Bist du bereit, diese Herausforderung anzunehmen?
• Steile Lernkurve: Egal, ob in deinem Spezialgebiet oder darüber hinaus – wir unterstützen deine persönliche und berufliche Entwicklung.
• Professionelle Ausstattung: Ein eigenes MacBook und die notwendige Profi-Software stellen wir dir zur Verfügung, damit du direkt loslegen kannst.
• Attraktive Zusatzleistungen: Von Gewinnbeteiligungen über E-Bike Leasing bis hin zu Offline Events bieten wir dir eine Reihe von Benefits, die dich begeistern werden.

Wir streben stets ein professionelles arbeiten auf Augenhöhe an. Um diese Art der Arbeit möglich zu machen, sind menschliche Grundwerte wie Verantwortung und Ehrlichkeit essentiell. Diese Werte sind für uns in einer Zusammenarbeit ein Must-Have. Wir messen Erfolg nicht an geleisteten Stunden, sondern an nachweisbaren Ergebnissen.

Wir freuen uns von dir zu hören!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Handling customer inquiries, you will be responsible for answering customer questions, addressing concerns, and providing timely and accurate information.

Resolving customer issues, you will work to resolve customer complaints or problems by investigating the issue, identifying the root cause, and finding appropriate solutions.

Providing exceptional service, your goal will be to ensure a positive customer experience by delivering excellent service and going above and beyond to meet their needs.

We are a tech startup based in San Francisco, CA. We raised $30m from some of the best VCs in the world (Felicis, BGV, Alven), have revenue, and amazing customers. We’re growing our Growth team and opening a remote Growth Marketer position .

This is an exceptional opportunity for folks who want to:

• work in a B2B tech startup in a very exciting space (growth + AI), working alongside the best growth people in the industry
• Use the latest tools to build cool and powerful growth automation (e.g. ChatGPT, Zapier, Apify, Clay, etc)
• have a direct impact on revenue
• be part of an amazing and passionate team (see here) and build a strong resume that will make them very attractive in the market

This is a hands-on job where you will own MadKudu's growth initiatives:

• Build an automated warm outbound engine
• Run innovative growth playbook for events we run with our partners
• Run the launch of new products
• Run a light paid channel with Google Keywords and LinkedIn Ads + landing pages

You will love this experience if

• you are hungry, smart, hands-on, and love to move fast without red tape
• you like to learn new growth techniques and new tools
• you enjoy a day that can start with a deeply creative outbound message session and end with connecting a Zapier flow with a cool API to trigger a new workflow
• you are a kind human being

In terms of logistics, we’re looking for someone who can work with at least 4 hours of overlap with the US West Coast (PST).

This is a full-time job for an employee or a contractor (freelancer), depending on the location.

We get 100s of applicants on our job openings, but many of those applications are not serious. To make sure we give the applicants who care a great experience, we ask you to share a small work sample as part of your application. It is simply a few tasks to do. It is designed to take less than 30 minutes. It should be fun if you like this type of work. The other upside:

• you don’t need to waste time on making a pretty resume and cover letter
• we guarantee that we will get back to you with an interview or an answer if you have shared the work sample.

We look forward to hearing from you and tell you more!

**

Are you a driven and energetic inidual who loves pets and is looking to jumpstart your career in a fast-paced and dynamic company? Wholesale Pet is seeking a Business Development Representative to join our team remotely and help us connect with potential vendors in the pet industry. This is an exciting opportunity to gain valuable experience and play a crucial role in our sales process.

**

**

• Proactively contact potential vendors via phone and email.
• Gather and document key information from vendors.
• Schedule introductory meetings with the Head of Sales.
• Transfer qualified leads to the sales team for closing.
• Maintain accurate records of communications and follow-up activities.
• Collaborate with the sales team to refine outreach strategies and optimize the lead generation process.
• Develop a strong understanding of our products and the pet industry to effectively communicate with vendors.

**

• Proven experience in a similar role with demonstrated results.
• A passion for pets and the pet industry.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills and the ability to build relationships.
• Highly organized with attention to detail.
• Self-motivated and eager to learn.
• Ability to work independently and as part of a team.
• Previous experience in sales or customer service is a plus but not required.

**

• A dynamic and supportive work environment.
• Opportunities for growth and professional development.
• Training and mentorship from experienced sales professionals.
• The chance to be part of a rapidly growing company with a strong mission.

How to Apply: If you are passionate about pets and business development, and ready to take on new challenges, we want to hear from you! Please send your resume at the link below and from there selected candidates will be asked to record a video interview for us.

We Work Remotely is the largest remote work community in the world. Our mission is to help remote professionals find flexible and meaningful work, and we’re looking for a dynamic Marketing Coordinator to join our team. If you are passionate about remote work and have a knack for crafting engaging content and managing vibrant social media communities, we want to hear from you!

**

As a Marketing Coordinator at We Work Remotely, you will play a crucial role in driving our marketing efforts. Your responsibilities will include creating and designing email journeys, crafting engaging newsletters, managing our social media accounts, and ensuring that our users are well-informed about product releases.

**

Email Marketing:**

• Design and implement email marketing campaigns and journeys to engage our audience.
• Create engaging newsletters with a focus on achieving high open rates.
• Utilize Customer.io to manage and optimize email marketing efforts.

Social Media Management:

• Manage and grow our social media presence on Facebook, Instagram, LinkedIn, and TikTok.
• Develop and execute social media strategies to engage our large following.
• Create and schedule posts using Agorapulse.
• Monitor and respond to social media interactions to foster community engagement.

Content Creation:

• Craft engaging content about remote work, including memes, articles, and social media posts.
• Collaborate with the design team to create visually appealing graphics and marketing materials.

Product Communication:

• Act as a bridge between our product team and users by communicating product releases and updates.
• Develop content to explain new features and improvements to our user base.

Ad Management:

• Plan, execute, and optimize Google and LinkedIn ad campaigns to drive traffic and conversions.
• Monitor ad performance and adjust strategies to maximize ROI.
• Conduct A/B testing and analyze metrics to continuously improve ad effectiveness.
• Collaborate with the marketing team to ensure cohesive messaging across all advertising platforms.

**

• Proven experience in email marketing with a strong understanding of creating and designing email journeys.
• Experience in managing and growing large social media accounts.
• Proficiency in Customer.io and Agorapulse is a plus.
• Strong content creation skills, with the ability to craft engaging and visually appealing content.
• Excellent communication and organizational skills.
• Passion for remote work and the ability to convey this enthusiasm through your marketing efforts.
• A love for memes and a sense of humor are highly desirable!

**

• Fully remote position with flexible working hours.
• Opportunity to work with a passionate and dynamic team.
• Be part of a company that is revolutionizing the way people work.

If you are a creative, motivated, and experienced marketing professional who thrives in a remote work environment, we would love to hear from you. Apply now to join We Work Remotely and help us connect remote professionals with meaningful work opportunities.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, GMT (UTC +0), AST (UTC -4), FKST (UTC -3), CVT (UTC -1)

We are looking for a Sales & Marketing Operations Manager to join our miniExtensions team.

We are a US-based company and our team works remotely.

We make tools for Airtable. Our website can be found here: miniextensions.com

Collaboration Hours

9:00 AM - 2:00 PM Pacific Time

Type

Contract

Rate

$32/hr

Experience

4+ years

Requirements:

• Fluent in English.
• Be able to commit Full-time 40+hrs/wk
• Must be able to work PST hours 9am-2pm Mon-Fri
• We use Hubstaff to log worked hours.
• This is a technical role. You have to be comfortable with technical aspects of database like Airtable. Many of our sales calls require ing deep into the product.

Skills required:

• Be able to record videos
• Comfortable with HubSpot and proficient in Webflow website editing
• Effectively coordinate between the product and sales team
• Ability to manage technical aspects of key marketing systems (marketing automation, CRM) used to generate, distribute, and report on leads.
• Be able to establish and maintain scalable processes that ensure best practices in campaign and lead management.

Hiring process:

• Skills Test/Challenge
• 2-3 Interviews

About AI Apply:

AI Apply is at the forefront of transforming the recruitment industry through artificial intelligence and automation. Our mission is to simplify and enhance the hiring process for companies and job seekers alike. We leverage cutting-edge technology to provide seamless and efficient solutions that match talent with opportunity.

Job Description:

We are seeking a creative and strategic Remote Social Media Manager to join our dynamic team. The ideal candidate will have a passion for social media, a deep understanding of various platforms, and the ability to engage our audience with compelling content. As a Social Media Manager, you will play a crucial role in enhancing our brand presence and driving engagement across all social media channels.

Key Responsibilities:

• Content Creation & Curation:

• Develop, create, and manage engaging content for our social media platforms, including Facebook, Twitter, LinkedIn, Instagram, and emerging platforms.

• Curate relevant content to reach the company’s ideal customers.

• Create visually appealing graphics and videos that reflect the AI Apply brand.

• Strategy & Planning:

• Develop and implement a comprehensive social media strategy to increase brand awareness, engagement, and website traffic.

• Plan and manage social media campaigns to align with business goals and marketing initiatives.

• Monitor trends in social media tools, applications, channels, design, and strategy.

• Community Management:

• Actively engage with our online community by responding to comments, messages, and mentions in a timely and professional manner.

• Foster positive relationships with our audience and industry influencers.

• Analytics & Reporting:

• Analyze social media metrics and provide insights and recommendations for improvement.

• Prepare regular reports on social media performance and share findings with the marketing team.

• Track and report on key performance indicators (KPIs) such as reach, engagement, and conversions.

• Collaboration:

• Collaborate with the marketing team to ensure brand consistency and align social media activities with overall marketing strategies.

• Work with content creators, designers, and other team members to produce high-quality content.

• Coordinate with external agencies and partners as needed.

Qualifications:

• Proven experience as a Social Media Manager or similar role.

• Strong understanding of social media platforms, trends, and best practices.

• Excellent written and verbal communication skills.

• Proficient in social media management tools (e.g., Hootsuite, Buffer).

• Experience with graphic design tools (e.g., Canva, Adobe Creative Suite) is a plus.

• Strong analytical skills and the ability to interpret data to make informed decisions.

• Creative thinking and the ability to generate innovative ideas.

• Strong organizational and multitasking abilities.

• Ability to work independently and as part of a team.

• A passion for AI and technology is a plus.

Benefits:

• Competitive salary and performance-based bonuses.

• Flexible working hours and remote work environment.

• Opportunities for professional growth and development.

• Collaborative and inclusive company culture.

• Access to the latest AI tools and technologies.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

At SimpleTiger, we seek an experienced and driven PPC Specialist to join our SaaS marketing team. The ideal candidate will build, launch, manage, and optimize ad campaigns across Google Ads, Facebook, Instagram, and LinkedIn. The PPC Specialist will play a crucial role in maximizing the return on investment (ROI) of our SaaS clients’ advertising efforts and will work closely with the marketing, sales, and product teams to ensure the successful execution of our client’s paid advertising strategies.

As our new PPC Specialist, you have 3-5 years of hands-on experience managing PPC campaigns, preferably in a B2B SaaS environment. You'll be crafting and optimizing campaigns across platforms like Google Ads, Meta, Linkedin, and others; if you've dabbled in other ad platforms, that's a bonus.

Your strong knowledge of PPC platforms, tools, best practices, and ability to e into data, identify trends, and optimize for performance will drive our strategies forward. Tools like Google Analytics and Google Looker Studio are your trusted allies, and your communication skills make complex information accessible to all clients.

**

1. Develop and implement a comprehensive PPC strategy for our clients, in collaboration with the Director of PPC,  targeting multiple channels, including Google Ads, Meta, LinkedIn, and other ad platforms.
2. Build and launch ad campaigns from scratch, including keyword research, ad group structuring, bid management, and ad creative development.
3. Continuously monitor, manage, and optimize campaigns to achieve performance metrics such as CTR, CPC, CPA, and ROI.
4. Conduct A/B testing to identify high-performing ad creatives, landing pages, and targeting strategies.
5. Collaborate with the content and design teams to create compelling ad creatives that resonate with the target audience and drive conversions.
6. Analyze and report on campaign performance, providing actionable insights and recommendations for improvement.
7. Stay up-to-date with industry trends, platform updates, and best practices to ensure optimal campaign performance.
8. Develop and manage ad budgets, ensuring cost-effective campaigns align with overall marketing goals.
9. Work closely with the sales and product teams to align campaign objectives with business goals and refine targeting strategies based on customer insights.
10. Foster strong relationships with advertising platform representatives, ensuring we receive the best support and access to new features and beta opportunities.
11. Quick, responsive, and proactive communication with clients with active accounts.

**

1. A minimum of 3-5 years of experience managing PPC campaigns, with a plus for any experience in a B2B SaaS environment.
2. Demonstrable experience in managing campaigns across Google Ads, Meta, and LinkedIn. Other ad platforms are a plus.
3. Strong knowledge of PPC platforms, tools, and best practices.
4. Excellent analytical skills and the ability to interpret data, identify trends, and optimize campaign performance.
5. Experience with conversion tracking, including online and offline conversions
6. Proficient in using analytics and reporting tools such as Google Analytics, Google Looker Studio, or similar platforms.
7. Experience with Hubspot and/or Salesforce is preferred but not required.
8. Strong communication and presentation skills, with the ability to effectively convey complex information to technical and non-technical stakeholders.
9. Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
10. Self-motivated, with the ability to work independently and in a team environment.
11. Google Ads and Facebook Blueprint certifications are preferred but not required.

**

• 100% Remote Work Environment
• Results-oriented Work Environment
• Flexible working hours/vacations
• All typical US holidays observed with full paid time off

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

**

As a pivotal member of a small but growing Content Marketing team at our boutique SEO agency, the Content Specialist will play a critical role in providing exceptional service to our clients while helping scale and refine our operational processes. 

This role involves managing digital content for our clients across various platforms, including conducting keyword research, coordinating graphic design projects and building content calendars. Additionally, you will support SimpleTiger’s own content initiatives. You will work closely with the Head of Content and other content team members to ensure a cohesive and effective content strategy.

Effective communication is crucial in this role, requiring proficiency in both written and verbal forms. You will frequently interact with clients through text (Slack) and calls (Zoom), facilitating a seamless flow of information within our team and externally with clients.

Responsibilities & expectations of this role:

• Content Keyword Research: Comprehensive keyword research is conducted at the start of a project using ahrefs to identify opportunities for new educational content (blog posts, guides) and optimizations to the clients’ existing content. Keyword research refreshes will also be conducted quarterly for each client. 
• Content Calendars: Build and maintain client content calendars using established Standard Operating Procedures (SOPs) based on an approved list of keywords, ensuring alignment with client goals and SEO strategies.
• Content Audits: Regularly review existing content on client websites to assess relevance, effectiveness, and SEO performance. Suggest updates or rewrites to improve engagement and search rankings.
• Competitor Analysis: Help perform regular competitor analysis to understand content gaps, keyword opportunities, and effective strategies in the industry. Summarize findings to inform content strategy adjustments.
• Graphic Design Coordination: Act as the liaison between the content team and graphic designers to manage the flow of custom images and designs for clients. Oversee the process from concept to final approval and maintain a log to track progress and deadlines.
• Proofreading and Editing: Provide additional support by proofreading and editing content created by other team members to ensure clarity, grammatical accuracy, and alignment with the agency’s style guide.
• Content Management and Publication: Upload and configure blog posts, images, and videos to SimpleTiger’s Content Management System (CMS), ensuring all content is accurate and error-free before publishing.
• Organization of Client Content Folders: Organize and clean up client content folders, ensuring all file names follow the established naming procedures to maintain consistency and ease of access.
• Document Template Creation: Create and maintain document templates for use by other content team members, facilitating uniformity and efficiency in content production and documentation.

Must-haves for this role:

• SEO Knowledge: Essential for this role; you should possess a foundational understanding of SEO that can be enhanced through our training and processes.
• Communication and Interpersonal Skills: As a service-based company, excellent communication and interpersonal skills are critical, especially for effectively interacting with clients and team members.
• Self-Motivation and Organization: Crucial in our remote work environment, you must be proactive, self-motivated, and well-organized. These qualities are vital in managing tasks efficiently and meeting deadlines without direct supervision.
• Writing and Editing Skills: A solid ability to self-edit and produce high-quality written content is required.
• Research Skills: Quick and thorough research skills are necessary to understand clients' businesses deeply, enabling you to empathize with and attract their target customers.
• Team Collaboration: Ability to work effectively as part of a team striving towards enhancing client site performance and content quality.
• Positive Attitude and Eagerness to Learn: We value a positive outlook and a desire for continual learning and self-improvement, as these qualities enhance workplace atmosphere and client satisfaction.
• Time Zone Compatibility: It must be based in the US and be available to align with PST to EST time zones for client and team interactions, as our operations and clientele are primarily US-based.

Nice-to-haves for this role:

• Copywriting and Content Editing Experience: Previous experience in copywriting, particularly with SaaS or B2B companies in an agency, freelance, or in-house capacity, is highly valuable. Content editing skills are also beneficial but not mandatory.
• System Efficiency and Innovation: The ability to utilize systems effectively while continuously seeking ways to enhance efficiency and output quality.
• Eagerness to Grow: A strong desire to deepen your understanding of our industry and excel in your role within the company.
• Versatility in Thinking: The ability to alternate between data-driven and creative mindsets, applying analytical insights to develop creative solutions for clients.
• Data Management Skills: Proficiency in data visualization, organization, and communication.
• Proficiency with Digital Tools: Experience with tools such as Slack, Monday, Toggl, Google Analytics, Google Sheets, Ahrefs, SurferSEO, Grammarly, and other project management or data organization tools used by our team.

Compensation & Benefits:

• Salary Range $50,000 - $55,000 annually
• 100% Remote Work Environment
• Results Only Work Environment
• Flexible working hours/vacations
• MacBook provided for all team members
• All typical US holidays observed with full paid time off
• Health Insurance is provided through the JustWorks HR platform (AETNA)
• 401(k) through Guideline
• Coworking Space Stipend
• Office Supply Allowance

**

**

**

• Identify and engage with potential new affiliates to promote Nihongo Master and DNS Spy.
• Onboard new affiliates and provide them with the necessary resources and support to start driving traffic.
• Maintain and nurture relationships with existing affiliates to ensure continued collaboration and growth.
• Monitor and analyze affiliate performance, providing regular reports on key performance indicators (KPIs) such as new affiliate leads, onboarded affiliates, and overall revenue from affiliate streams.
• Collaborate with the marketing team to develop and implement strategies to enhance the affiliate program.
• Utilize the Rewardful platform to manage affiliates and track their performance.
• Stay updated with industry trends and best practices in affiliate marketing to ensure our strategies are effective and innovative.

**

• Proven experience in affiliate marketing, preferably in a digital product or online service environment.
• Strong understanding of affiliate networks, tracking platforms (Rewardful experience is a plus), and marketing strategies.
• Excellent communication and relationship-building skills.
• Ability to analyze data and generate actionable insights.
• Self-motivated, proactive, and able to work independently.
• Strong organizational and time-management skills.
• Familiarity with Nihongo Master and DNS Spy or similar products is a plus.

**

• Number of new affiliate leads identified and contacted.
• Number of onboarded affiliates who begin sending traffic.
• Overall revenue generated from affiliate streams.

**

• Be part of a growing company with innovative products.
• Work remotely with flexible hours.
• Opportunity to make a significant impact on the growth of Nihongo Master and DNS Spy.
• Competitive compensation based on experience and performance.

**

At GrowthX Labs, we're building a new type of company. We blend cutting-edge AI with human expertise to drive real, sustainable growth. Our mission is to help businesses become media powerhouses through innovative, AI-led content strategies that actually deliver results.

The Role: We're looking for a Senior SEO & Content Strategist (AI Whisperer) who is not only an exceptional writer but also a creative content strategist. You'll be responsible for researching, planning, and executing content strategies assisted by AI workflows (see our approach). This role is client-facing, requiring impeccable spoken and written English proficiency.

If you have a background in SEO and content, a passion for AI, and a love for learning, this role is for you.

What You'll Do

• Keyword Research: Perform ongoing keyword and topic research to discover new opportunities and trends based on industry and client company product evolution.
• Content Production Management: Act as the product manager for the end-to-end content production process assisted by multiple AI workflows. This includes working with clients (editors, strategists, etc) and AI tools.
• Performance Monitoring: Monitor and analyze SEO and content performance and maintain reporting on organic content performance, traffic, conversion, keyword rankings, and ROI.
• Content Audits: Perform ongoing content audits to determine when to create new content, update old content, and consolidate older content to ensure rankings and best practices for optimizing user experience.
• Traffic Monitoring: Monitor traffic and understand the impact of optimizations as well as external changes like algorithm updates and SERP changes.
• Build AI workflows: (training provided) Build your own AI workflows to help create and optimize content for clients.
• Manage Clients: Interact with clients weekly and continuously find ways to improve our standard operating procedures to streamline our operations and deliver more value to customers.

Requirements

• Experience: 4+ years of SEO experience with a demonstrated track record of developing creative solutions and achieving SEO success.
• Writing: 4+ years of writing and editing experience. Must be capable of writing and creating compelling content that educates the audience.
• Customer-Facing: 4+ years of experience in customer-facing
• Technical Skills: Command of technical SEO, content management, link-building, keyword research, and related skills.
• Problem-Solving: Structured problem-solving skills to dissect complex problems, identify solutions, and prioritize based on potential impact.
• Builder Mentality: Bias to driving impact hands-on rather than defaulting to delegation.
• SEO Tools: Strong understanding of enterprise SEO platforms (e.g., STAT, Ahrefs) and tools, as well as a strong understanding of how to best use LLMs to achieve SEO goals.
• Communication: Team-first attitude with communication skills that allow you to influence others at all levels and across all functions within the organization.
• Data-Driven: Experience with data-driven experimentation and exceptional ability to draw insights from both quantitative and qualitative data.

Nice to Haves

• CMS Experience: Experience with various CMS like Webflow, WordPress, and/or headless CMS.
• Prompt Engineering: Experience with prompt engineering.
• Design Tools: Experience with design tools like Figma, Photoshop, and/or Midjourney.

Benefits

• Remote Work: Flexibility to work from anywhere.
• Training & Coaching: Extensive training and hands-on coaching to support your professional growth.
• Innovative Environment: Work at the cutting edge of AI and digital growth.
• Impactful Work: Be part of a team that is transforming the way businesses grow online.

How to Apply: If you're ready to push boundaries and make a real impact with AI-led growth, we'd love to hear from you. Please submit your resume, a cover letter explaining why you're a great fit for this role, and samples of your writing.

Join us at GrowthX Labs and help define the future of AI-led growth.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

**

tscgcompany is seeking a highly skilled and experienced UX Researcher to join our dynamic team. As a UX Researcher, you will play a crucial role in understanding our users' needs and preferences, and translating that knowledge into actionable insights to drive the design and development of our products.

In this role, you will work closely with cross-functional teams, including designers, product managers, and developers, to conduct user research studies, usability tests, and interviews. You will be responsible for gathering and analyzing data, uncovering user pain points, and identifying opportunities for enhancements to our products. You will also collaborate with the design team in developing and refining user personas, journey maps, and wireframes.

At tscgcompany, we value a user-centric approach and are committed to delivering exceptional user experiences. The ideal candidate will have a strong background in user research methodologies and a deep understanding of user-centered design principles. Strong analytical and problem-solving skills are essential for success in this role.

**

• Conduct user research studies to understand user behaviors, preferences, and needs.
• Plan and execute usability tests, including test design, recruitment, and data analysis.
• Conduct in-depth interviews and user feedback sessions.
• Analyze research data to identify user pain points and areas for improvement.
• Collaborate with cross-functional teams to develop and refine user personas, journey maps, and wireframes.
• Work closely with the design team to validate design decisions through user testing.
• Stay up-to-date with industry trends and best practices in UX research methodologies.

**

• Bachelor's degree in Human-Computer Interaction, Psychology, or a related field.
• Proven experience in conducting user research studies.
• Strong knowledge of UX research methodologies, tools, and techniques.
• Proficiency in qualitative and quantitative data analysis.
• Familiarity with design thinking and user-centered design principles.
• Excellent communication and presentation skills.
• Ability to collaborate effectively with cross-functional teams.
• Strong attention to detail and organizational skills.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

It's time to hire another amazing inidual again. You could be the pick of the litter! This time we’re hiring for a new role within our highly-praised and effective marketing department! Are you an agile advertising whiz with experience across platforms, especially with Google Ads? Does managing and delivering high conversion campaigns for a delightful brand sound like your next career step? Then please read on and apply!

Porkbun is a fully-remote domain name registrar. We’re looking to add a U.S.-based, full-time Advertising Platform Specialist. We are hiring from within states where we are already operational; eligibility is restricted to: Arizona, California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington.

From .com to .pizza to .plumbing, Porkbun sells more than 500 domain extensions direct to consumers. Our no-nonsense interface and super-affordable prices mean we’re adding new customers at a fantastic rate. We have become the go-to registrar for tech savvy iniduals such as developers, while bargain-hunters are surprised to learn that we offer incredible support despite our industry-low prices.

We think Porkbun.com is the best registrar in the world, and if you check our TrustPilot reviews you’ll see that we are not alone. Our lean marketing team is already delivering mind-blowing results for ourselves and our partners (domain registries selling .bio, .app, and many more) and hiring you will allow the team to be even more effective with increased campaigns and higher budgets. 

Important skills and experience:

• Prior management of six-figure advertising campaigns (annual basis) 
• Certified in Google Ads and Google Analytics (GA4)
• 2+ years of experience in managing digital marketing campaigns across various social media and SEM advertising platforms, including but not limited to:
  • Google Ads
  • Bing Ads
  • Meta (Facebook and Instagram)
  • X (you know, Twitter)
  • TikTok
  • LinkedIn
  • Reddit
  • Quora
  • YouTube
• Strategy Development: Develop comprehensive advertising strategies that align with business goals and target audiences.
• Ad Creation: Build all campaigns and their audiences within each platform with assets obtained via collaboration with our Graphic Designer and Content Marketing Specialist, resulting in highly compelling and effective ads.
• Audience Targeting: Identify and define target audiences based on demographics, interests, and behaviors.
• Campaign Management: Set up, monitor, and optimize campaigns for optimal performance.
• Budget Allocation: Coordinate with the Director of Marketing to strategically allocate budgets across different ad sets and campaigns.
• Performance Analysis: Analyze campaign metrics, identify trends, and make data-driven optimizations.
• A/B Testing: Conduct experiments to determine which ad elements resonate most with the audience.
• Conversion Tracking: Implement tracking mechanisms to measure campaign effectiveness.
• Campaign Reporting: Report inidual campaign performance to the Director of Marketing as well as to external partners including impressions, clicks, engagements, conversions and estimated ROI. 

If the above describes your experience, or you can make a strong case for why we should hire you anyway, please follow the below instructions EXACTLY and respond accurately -- failure to do so means we will filter out your application.

• Attach your resume and cover letter to an email as two separate .pdf documents
• Address your email with the subject line “Advertising Platform Specialist”
• Begin your email body by copying, pasting, and responding to the below qualifying questions. If you are responding NO, we are sorry but you are not eligible for the role:
  • Are you based in the USA and eligible for employment (Yes/No)?
  • Are you based in one of the following states: Arizona, California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington (Yes/No)? 
  • Have you managed a six-figure advertising budget in a prior year (Yes/No)?
• Feel free to add other relevant, brief content to your email but it must begin with those questions and your accurate responses
• Send that email with attachments to [email protected]

For every person joining us for any position, there is a path and an opportunity to reach an executive role and become a company partner

Antons Sapriko, Company Founder

__

Here is a video story of a colleague who joined the Key Account Manager team: 

Laura Balode, Gaining experience and becoming an eCommerce expert Key Account Manager. Latvia

How to become a Key Account Manager at scandiweb eCommerce Expert Team?

**We are a very inclusive company with colleagues from over 30 countries across all continents. Our ratio of females is among the highest in the industry. We welcome people from all walks of life who can complete a test by showing their skill and knowledge.

While solid proven previous experience in eCommerce integrations and solutions is expected in this role, we value your ability to deliver results starting from the test task, and your enthusiasm and openness to embrace new knowledge and processes. Continuous learning and acting on feedback are among our core organizational values.

What are the responsibilities of a Key Account Manager?

In this role, you will focus on understanding scandiweb's customers and identifying their needs and pain points. Responsible for building and maintaining strong client relationships while driving sales growth through upselling and cross-selling services. Develop strategic account plans, monitor performance metrics, and collaborate with internal teams to ensure client satisfaction and retention, all while staying informed about industry trends and market conditions.

To grow your portfolio, you will have the opportunity to work with inbound leads, starting with conducting thorough research of networks, ecosystems, companies, industries, and iniduals to uncover business objectives and identify opportunities. You will build strong, positive relationships with new customers, serving as a trusted advisor including CTOs and CEOs of scandiweb's top-tier organizations.

As a key player, you will lead daily sales activities, including preparing new offers and engaging potential clients through calls. You will actively participate in all stages of the sales process for both inbound and outbound leads, from introductory calls to solutionizing.

If possible, being available for travel to various locations, including Europe, the Middle East, and the US, will allow you to engage with potential clients and establish valuable connections. You will also be responsible for preparing compelling business presentations and proposals tailored to the specific needs of prospective clients.

**

The core prior experience we are looking for is hands-on eCommerce. Whether as a Project Manager, Development, B2B Sales Specialist, or Bussines Developer with fluent English.  

Familiarity with platforms such as Magento/Adobe Commerce, Shopify, Akeneo, or PimCore is highly recommended and a significant advantage, as these are systems you will frequently encounter and work with.

It is important to have a technical understanding of eCommerce components and structure.

scandiweb is seeking a self-motivated inidual who is driven by achieving results and strongly desires to succeed. 

Strong communication skills are essential, with confident skills in English and the ability to express oneself well in written, verbal, and presentation formats. Additionally, the ability to learn new frameworks, and systems, and obtain certifications is important in this role.

Please note that the requirements mentioned in this job description should be considered guidelines rather than strict rules. We are specifically looking for prior eCommerce experience and a business mindset.

**Further career growth for Key Account Manager?

Further professional growth and development can lead you to become a senior, team lead for one and/or multiple teams, heading a particular practice, and ultimately working with top accounts like Puma, The New York Times, or Läderach.

What is the compensation package of a Key Account Manager at scandiweb?

• Competitive starting salary relative to the market;
• Valuable eCommerce experience at the industry leader scandiweb;
• Substantial monetary bonuses based on successful lead conversion to client;
• Exciting travel opportunities;
• Support for hardware upgrades;
• Core health insurance coverage and sports bonuses;
• A erse multinational team of experts to learn from;
• Company-covered training and certification;
• Legendary online and onsite events to celebrate our success together.

Next steps

• Apply and fill in the application form;
• Receive the test task and complete it.

Here is what people who joined the Key Account Management team want to share with you:

“My journey with scandiweb started unexpectedly and out of curiosity. I saw an ad for a Junior Project Manager position and since I was somehow in IT but with little experience, I decided to try it out. It was a huge surprise to receive an offer and make it all happen.

My first projects were in different stages and on different levels of experience needed. However, I was not hesitant to jump on them! North Coast Pottery (US client), Stenders (LV client), and Hebes Code (Spanish client). Being able to work on projects within different stages of development allowed me to learn the full cycle fairly quickly and progress in a speedy mode!

With the vast experience from the 3 projects, I continued my growth by joining Business Development (BD) - and that’s when my career took a massive turn. After learning all the basics, I was made a Key Account Manager of 5 different accounts at scandiweb.

The best things I have learned and gained thanks to scandiweb? Self-confidence and believing in my experience. They allowed me to grow within my own pace and gave me an enormous amount of trust. The freedom of being able to work within your own frames makes you feel like the processes are not there! All of the teams and managers I worked with, valued me for who I am, and leveraged my strengths to the best advantage.”

“I was looking for a company working in a variety of technologies and frameworks related to eCommerce, and scandiweb was the best suitable for this. I remember my first project was Christmas Tree World in which we did a Magento 2 Fresh build with data migration from the old Magento 2 website.

I had the opportunity to lead the project discovery calls with the client to finalize the requirements, analyze and document the proposed implementation, and provide a project work estimate. Getting a chance to be involved in all things discovery enhances your technical skills and develops interpersonal skills and client communication.

I have learned that the best things on scandiweb are teamwork, handling responsibilities, and knowledge of eCommerce related technologies like iPaaS and PIM.”

Anup Wankhede, Key Account Manager from India. Joined the company 10/30/2023.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, AST (UTC -4), NST (UTC -3:30)

We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

We are looking for a Senior Product Manager II to join our amazing team of A-players and drive instant impact for our customers. We are hiring people who have done it before.

Are you qualified for this role?

• Do you have 3-5 years of experience demonstrating direct ownership and accountability over a product roadmap in a B2B SaaS environment, resulting in measurable growth?
• Can you showcase leadership skills that have effectively shaped the future direction of a product?
• Do you possess strong business acumen and experience leading cross-functional projects in collaboration with engineering and other stakeholders?
• Have you actively engaged with customers to understand their needs and preferences, translating these insights into actionable product enhancements?

Are you up to what we're up to?

• Do you embrace challenges as a pathway for your own growth?
• Have you embraced difficult conversations with colleagues?
• Do you have a track record of providing feedback to peers and leaders to reach goals?
• Are you able to articulate what growth looks like for you?

Expectations for your first 90 days:

• Develop a solid grasp of our product lines, feature sets, value proposition, business model, pricing, product development process, and documents this for the benefit of future product team members by 30 days.
• Become an authority on product area, its current capabilities, customer problems, and begins shaping solutions by 60 days.
• Drive tangible value for our customers and our business by 90 days. ‍

A day in the life of…

• Collaborate with the Product leadership and designers in uncovering and defining key product challenges and opportunities.
• Lead product discovery on prioritized challenges, runs cross-functional team meetings to clarify the problem, shape a solution, and qualify the expected business results.
• Work with the designers and engineers to craft solutions that we can deliver efficiently within project constraints.
• Oversee new products and features from conception to launch.
• Monitor progress against deadlines, communicates status updates crisply, and reports adverse discoveries quickly.
• Oversee launch announcements and timing and coordinate with marketing to update website and promotional materials.
• Assure that project KPIs are properly tracked and suggest changes to KPIs if necessary.

Perks:

• Pay rate at $100,800 base, $120,400 OTE (International) and $144,000 base, $172,000 OTE (United States)
• 8 Company Holidays + Week off at Christmas
• 6 weeks Paid Time Off (5 weeks Vacation, 1 week Sick)
• 1 Volunteer day with the organization of your choice
• Birthday lunch on us 🎂
• Monthly Healthcare Allowance
• Monthly WFH Allowance
• Yearly Vacation Allowance
• Fun and outcome-driven work environment with a smart, hard-working team
• Location independence
• Mission-driven company and values-based culture

‍Selected candidates will complete asynchronous assessments as well as interviews with different members of our team.

In summary...

‍

You can do it in an office

You can do it from home

We really don’t care

As long as it’s known 👇

‍

What matters is this…

When the chips are down

And your back is against the wall

Can we count on you to make the right call?

‍

Judgment, intuition, or care by another name

We call it “Owning The Outcome” - because it really is the whole game

Have the customers back, and they will treat you the same

‍

If you can do that

Then we’re birds of the same feather

So come join our team and we’ll make music together.

We are looking for a dedicated and passionate Senior Product Manager who knows what it takes to scale up a product used by millions of users all around the world.

The salary for this position is €75 000 annually, and we are committed to reviewing salaries every year based on company and inidual performance.

You can work **from anywhere in the world as long as your main location has ~4 hours overlap with the UTC+3 time zone.

About the Team

We are a global team of 100+ awesome people working from over 40 countries around the globe. We hire globally, you work locally—in the heart of London, a beach outside of São Paulo, or a quiet village near Florence, the choice is yours. Every few months we travel to meet up somewhere in the world and spend some quality time together. We place a huge amount of trust in our people, and we measure the outcomes rather than the work itself. Our values fuel our results.

The Role

As a Senior Product Manager, you will play a critical role in one of the cross-functional teams within Toggl.

Your main responsibilities will be:

• Conducting user research, collecting and analyzing data, and deriving insights to inform product decisions and strategies
• Translating customer needs and business requirements into clear and actionable user stories, product specifications, and wireframes
• Working with developers and designers in the cross-functional team on conceptualizing your findings into deliverable iterations
• Building and prioritizing the roadmap for long-term projects and short-term experiments
• Staying up-to-date with industry trends, competitor offerings, and PLG techniques
• Analyzing various metrics to assess the impact of product changes on revenue and user growth

About You

You will fit in well with our team if you:

• Have hands-on agile experience with building SaaS products
• Are a good team player, cooperative, and can resolve potential conflicts productively
• Have a healthy obsession with user journeys, product design and development
• Are data-informed, comfortable working with it to forecast, drive decisions and measure success
• Enjoy experimentation, know how to iterate quickly, and understand when to go deep with user research or A/B testing and when to rely on your product sense
• Love collaborating with people from all disciplines, always look at the big picture, and want to take ownership of your work
• Possess strong business acumen, with the ability to think strategically about product-led growth
• Are flexible, proactive, and speak up when you see something wrong
• Value transparency, openness, and asking questions, with excellent written and verbal English communication skills

Benefits

• Freedom to choose when and how much you work - we only measure results
• 24 days of paid time off a year, plus your local holidays
• In-person meetups for team-building (expenses covered)
• 4-6 weeks paid sabbatical (depending on the tenure)
• Laptop budget up to €2,500 and it renews every 3 years
• €2,000 budget to set up your home office, and additional €300 every year after 3 years of tenure
• €3000 per year for co-working space membership and/or internet service at home
• €4,000 per year contribution to use for training, workshops, and conferences
• €2,000 per year contribution for any equipment or services to improve and/or maintain your physical and mental health
• Support for buying tools you need for doing your best work (even eyeglasses if you need a new pair)

**NOTE: This is a FULLY remote role. The candidate will collaborate with their peers and internal customers in North America and Europe. You DO NOT have to be in the specific country or city shown in this listing.

Hostaway is the marketing leading SaaS scale-up transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, Expedia Group (Vrbo), and Booking.com, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

As a profitable and exponentially growing company, this role is necessitated by our continued growth.

We are looking for a detail-oriented Data Analyst to join our RevOps team. This role will be crucial in analyzing data and providing actionable insights to all of our GTM teams. The ideal candidate will have strong analytical skills and be proficient or capable of quickly ramping up to our RevOps tools.

**Responsibilities:

• Analyze and interpret revenue data to provide insights and support decision-making.

• Generate and maintain commercial performance KPIs

• Ensure data accuracy and integrity across all revenue operations processes.

• Collaborate and consult with sales, marketing, finance, and customer success teams to align on goals and reporting needs.

**Job Requirements

• **Previous experience in a B2B SaaS scaling-up product company

  **

• **Minimum 2-4 years of experience as data analyst in a revenue operations team, or a related field, especially in relation to commercial performance KPIs (previous experience working with RevOps teams is a must)

  **

• Advanced skills in using spreadsheets (Google Sheets and Excel) for complex data analysis and reporting.

• Familiarity with CRMs such as HubSpot to support GTM (Go-to-Market) reporting and analysis.

• Expertise in Looker (or similar) for developing data visualizations and reports.

• Experience with Google Big Query (or similar) for complex data querying and management.

• Demonstrated ability to work with cross-functional teams and provide data-driven insights.

**

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.

• 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).

• Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.

• Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.

• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.

• Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.

• Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics very much depend on the country of the applicant.

• Dynamic Team Culture: As a global company with team members in over 40 countries, our erse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).

Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

iNaturalist seeks an experienced and effective Senior Product Manager to join our team. This exciting role will report to the Head of Engineering and will work closely with the Leadership team, Engineering team and designer to lead the implementation of strategic iNaturalist product enhancements to help iNaturalist advance its mission. The ideal candidate has experience with managing and shipping software products, a deep understanding of customers and the iNaturalist community, experience working with engineers and designers on product teams, and great team leadership, communication, and facilitation skills.

Responsibilities

• Product Vision and Strategy: Flowing from organizational goals and strategic priorities, the Senior Product Manager will develop, communicate, collaborate, and iterate on clear product visions that align with organizational goals.
• User Experience: Work closely with UX designers and the engagement team to identify pain points, manage feature prioritization, and ensure our products meet the needs of a erse user base.
• Advocate for our users: Become an expert at understanding iNaturalist’s community members, how they use our products, and what their needs are, then advocating for user needs across the team. Engage with users and stakeholders to gather feedback, validate product concepts, and iterate on product features, fostering a user-centric approach to product management. Use and understand our products, as well as similar products/competitors.
• Data-driven Decision Making: Use agile methods to manage product backlogs, coordinate product iteration, and release planning, leveraging data and user feedback to drive continuous improvement.
• Project Management: Collaborate with engineering, design, and engagement teams to manage product life cycles, develop realistic timelines, and deliver projects on schedule. Facilitate cross functional decision-making across multiple products including mobile apps, web, AI models, and internal dev tools.

Experience and Qualifications

• Product Management: Demonstrated experience as a product lead, with the ability to define and execute product visions. Knowledge of the existing nature-tech space, or demonstrated ability to rapidly analyze and become domain experts in a market. 
• Data-driven Decision Making: Experience using consumer analytics to inform product strategy and backing up hypotheses with data.
• Prioritization Skills: Familiarity with applying prioritization and decision making frameworks to focus on the highest-impact projects. 
• Project Management: Strong project management skills, with experience in agile methodologies and a track record of delivering projects on time and within scope.
• Collaborative Spirit: Outstanding written and verbal communication and collaboration skills, with the ability to work effectively across departments and with erse stakeholders on a fully remote team with different communication styles. Track record of working “in the weeds” alongside engineers and designers. 
• Passion for Nature: A strong commitment to nature and technology, as well as an interest in science and conservation.

Why Join Us?

• Impact: Play a pivotal role in a mission-driven organization dedicated to bioersity conservation and community engagement.
• Innovation: Leading a team of developers building cutting-edge technology that empowers millions of people to make a positive impact on nature.
• Growth: Be part of a growing organization with opportunities for personal and professional development and career advancement.

If you are passionate about bioersity, technology, and leading talented teams to achieve meaningful impact, we encourage you to apply for this exciting opportunity.

Why it’s Great to work at iNaturalist

A mission that matters.

With species going extinct daily, the need to protect and document bioersity has never been more essential. iNaturalist has become the go-to data source to measure bioersity conservation and protection. 

A great team.

Smart, hard-working nature lovers make up our small team. We live in countries all over the world but come together each day to further our mission. For this position, to facilitate collaboration across time zones, we require that you be a resident of and eligible to work in the lower 48 states (i.e., not Alaska or Hawaii). 

Flexible work. 

We are a virtual team, and most of this position’s work can be performed from home or wherever you are comfortable. You’ll even get some funds to set up your office and a monthly stipend to defray some of the costs. Once a year we travel to an annual, nature-filled team retreat. 

Competitive pay.

The salary for this full-time position is $121,450 per year, non-negotiable. 

Great benefits.

We offer a pretty awesome benefits package, including medical, dental, vision and life insurance, plus an employer-funded health reimbursement account and employee-funded flexible spending accounts. There is a 401k plan with a 5% match. This position is eligible for unlimited personal time off, and unlike some tech companies, we really mean it – everyone is expected to take a minimum of three weeks a year off. Eligible new parents get up to 12 weeks of paid leave and an additional 18 of unpaid. 

**

Instead of a cover letter, we will ask you to answer two questions that will be reviewed (by real people, not AI) and assessed separately from each other, your resume, and your name. The hiring team will review your answers and resume in a batch of answers and resumes from other candidates in randomized orders. Randomization and anonymization of each element in the initial review process minimizes bias.

Applied asks for your demographic information, but we never see it in association with you—only summarized in aggregate. We use it to assess the overall demographics of the candidate pool.

After initial review of applications on a rolling basis, advancing candidates will be asked to answer a few more questions within one week. 

Process Summary:

• Application (July/Aug)
• Written follow up (July/Aug)
• First round interview (Aug)
• Second round interview (Aug/Sept)
• Offer (Sept)
• Ideal start date: October 1

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

**About komoot

Komoot is an app that lets you find, plan, and share adventures with its easy route planner. Driven by a love for nature and powered by the outdoor community’s recommendations, komoot helps you explore more of the great outdoors—wherever and however you want. And we're good at it. Google and Apple have listed us as one of their Apps of the Year numerous times. Today, with over 40 million users and 300,000 five-star reviews, we are well on our way to becoming the most popular app for finding, planning, and sharing adventures worldwide. 

**Join our 100% remote team and start your adventure with komoot.

**About the role

Are you passionate about how amazing  self-service can transform the support experience? Excited about the opportunities presented by AI to create those great experiences? 

We’re looking for a dedicated Knowledge Manager who’ll take on ownership of our support center. You'll have the freedom to shape and optimise our self-service resources, ensuring they’re a great resource not only for our users but also for AI solutions that we want to implement. 

If you’re interested in technology, have a knack for creating crystal-clear support documentation, and understand what it takes to create a seamless experience where customers can find answers to their questions independently, this might be the role for you. You’ll be working alongside Chris and our entire Support team. 

**Ready for your next adventure?

What you will do

Develop and maintain support documentation, including FAQs, troubleshooting guides, and best practices, including internal documentation as needed. 

Regularly update and revise existing content to reflect changes in products, services, or processes.

Implement strategies for capturing and disseminating knowledge within the team.

Conduct audits of support content to ensure accuracy, relevance, and consistency.

Gather feedback from team members and users to identify areas for improvement and address any gaps in knowledge.

Explore and implement new tools or technologies to enhance knowledge management processes and workflows.

Collaborate with Product Managers, developers, and QA to ensure technical specifications of new features are adequately documented. 

Monitor KPIs related to support content usage and effectiveness, such as content views, feedback ratings, and resolution rates.

Analyse trends and patterns in support interactions to identify opportunities for pre-emptive content creation and proactive support measures.

Why you will love it

Your work will contribute to helping millions of people enjoy lovely outdoor experiences.

We’ve been a remote-working company since 2017, meaning: We are remote by default, have frameworks and systems in place, and know how to do it well.

You can work from wherever you want, be it a beach, the mountains, your house, or anywhere else that lies in any time zone between UTC-1 and UTC+3.

We have your costs covered for your co-working space membership or your work-from-home office setup and the latest devices and equipment to do your best work.

You’ll become an essential part of our erse and international team with colleagues based in 20+ countries across Europe.

38 paid days off (inclusive public holidays) – you are free to take those days whenever it suits you, including a well-deserved winter holiday break.

We love seeing people grow. That's why each team member gets €2,000 and 3 additional days to spend on professional development each year. Classes, conferences, books – your choice!

**You’ll be successful in this role if you

Are fluent in English and German.

Have 3+ years of experience in knowledge management, content management, or a related field.

Have demonstrated experience in developing and maintaining support documentation or similar knowledge resources.

Have managed the localisation of that documentation into different languages.

Have a good understanding of HTML and CSS for formatting and styling content.

Are familiar with best practices in knowledge management, including taxonomy development and content categorization.

Are interested in AI and familiar with using AI to speed up content production, or with creating content to be read by an AI. 

Excellent communication and interpersonal skills, with an ability to collaborate effectively with erse teams.

Have strong organisational skills and attention to detail to ensure accuracy and completeness of support content.

Are adaptable and willing to learn new technologies and processes.

Can put yourself in the shoes of a customer and anticipate their questions/needs. 

Are proactive and driven, able to pull information from across the company. 

Have strong writing and editing skills, with an ability to convey complex information in a clear and concise manner.

Not sure if you meet all requirements above? Don't sweat it – if you think you're the right person anyway, we'd love to hear from you!

Curious about how we work?

Core Communication time between 10 am - 3 pm (Berlin Time). We know people have different lifestyles, which is why we have flexible working hours with core time for synchronous interaction. You can organize your workday in the way that best suits you, your family, and your needs.

We work on a project basis in cross functional teams to ensure that we collaborate on our goals, move forward smoothly with open lines of communication, and achieve results as a team.

Every Monday morning, we have a whole-company presentation where you hear about projects across the business, inspire each other, and share great work.  

We connect in person at three whole-company gatherings each year in beautiful locations. You can check out this playlist to find out more about how we stay close while being remote.

We use tools like Trello, Slack, Miro, Zoom, and Google Workspace on a daily basis to stay connected, collaborate easily, and manage projects.  

**Dive a little deeper and learn…

More about our team here: Meet the Team

More about how we work here: How We Work

More about our recruitment process, salary and FAQs here:

We support ersity and inclusivity and welcome all prospective applicants.  We have an ongoing recruitment process (no deadlines) – if this role is online, it means it’s still open!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Senior Platform Product Manager (Product Engineering)

Our Organization: Illustrative Mathematics

IM seeks to ensure that students, particularly students who have historically been underserved, and their teachers have access to aligned, grade-level, mathematics curriculum resources, and that teachers experience professional learning that leads to enduring mathematical learning for their students.

The Department: The Senior Platform Product Manager is a part of the Product Engineering team. The Product Engineering department is responsible for developing and maintaining technology systems to support the use of IM’s products, services, and partnerships. The department supports information technology for the organization, including hardware and software for productivity, access control, security, and onboarding and offboarding users. In addition, the department manages curriculum production and delivery, as well as measuring IM’s impact on schools.

Position Summary

As a Senior Platform Product Manager, reporting to the VP of Product Engineering, you will collaborate closely with teams across the organization to help define IM’s platform strategy by analyzing our current landscape, our future desired landscape, and the roadmap in between.  With your strong technical background and strategic mindset, you will bridge the gap between business needs and technical solutions by gathering, analyzing, and translating requirements. 

Position Type: Full-Time

Location: Remote - United States only

Job Level: Specialist

Travel Requirement: <10%

Travel Notice: IM aims to provide employees with a minimum of two weeks' notice before requiring them to travel for the company. However, due to the specific demands of certain roles within IM, there may be instances where travel becomes necessary without the ability to provide the full two weeks' notice.

**Essential Functions/Key Responsibilities

• Define the long-term vision and strategy for IM's new platform.
• Collaborate with internal departments and external partners to ensure alignment between and among technical solutions, business objectives, and user needs, supported by relevant data, existing timelines, and feedback.
• Gain understanding and deep knowledge of IM’s existing workflows, tools, technologies, and resources.
• Keep ahead of technical work by engaging in requirements gathering and research in advance of new initiatives.
• Identify and mitigate risks, proactively addressing issues and obstacles that may impact project delivery or success.
• Define and track key performance indicators to measure the success of product initiatives, analyzing data to identify areas for improvement.
• Prioritize and implement optimizations based on data-driven insights.
• Work with the Director of Engineering and the Product Strategy Department to:
• define project scopes
• evaluate trade-offs
• ensure that features are feasible within given constraints
• develop product/technical roadmaps, including the prioritization of features and initiatives

Required Qualifications

• 5+ years of prior work experience as a product manager, product owner, business analyst, product engineer, or similar role.
• Excellent communication and interpersonal skills, empowering effective collaboration on cross-functional teams.
• Proven experience managing the lifecycle of a platform, from conception to launch and beyond.
• Experience defining and designing foundational product platforms that enable and enhance downstream applications and services.
• Experience working with technical product layers, such as APIs and analytics.
• Strong Project Management skills and the ability to manage multiple priorities and stakeholders.
• Experience working in a team-oriented, relationship-building, collaborative environment.
• Ability to work independently and follow through on assignments with minimal direction and supervision.
• Excellent written and verbal communication skills; ability to deliver clear, concise information tailored to specific and varied audiences.
• Must reside in and be legally authorized to work in the USA.

Preferred Qualifications

• Experience in EdTech, education, or publishing.
• Strong analytical skills to make data-driven decisions and proficiency with tools that analyze product usage and performance.
• Experience working with, developing, or defining custom CMS or internal platform features.
• Experience working with APIs and/or non-visual representations of data.
• Strong computer skills with cloud-based systems, especially Google Workspace applications, Zoom, and Slack.

Compensation and Benefits

In alignment with our commitment to equity in practice and policy, Illustrative Mathematics is committed to equity and transparency for our team and offers competitive salaries commensurate with experience and education. This position is exempt. The annual salary range for this position is $145,000 - $155,000.

IM also offers employees a robust benefits package that includes:

• Comprehensive group health benefits, including medical, dental, and vision (premiums are 100% employer-paid for employees and partially employer-paid for dependents)
• Self-managed paid-time-off and flexible sick days
• 10 federally recognized holidays plus five business days off between Christmas Day and New Year’s Eve
• An employer-sponsored 403(b) plan with an employer match up to 4%
• Employer-paid life insurance, short-term and long-term disability insurance, and parental leave
• Monthly allowances for telecommunications (phone and internet) and wellness 
• Home office set-up and maintenance reimbursement

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

About Us

Close is a bootstrapped, profitable, 100% remote, ~90 person team of thoughtful iniduals who value autonomy and impact. We are out to supercharge sales productivity for small scaling businesses with the most modern, thoughtfully all-in-one, communication-focused CRM. 

Our Product team obsesses over delivering great SaaS to serve the 6,000+ business that choose Close to help them grow. Our product development process is inspired by Shape Up. We work in six-week cycles, thinking deeply about the right problems and shipping impactful product on time. Product, Design, and Engineering work collaboratively on the best solution. We are data-driven, learn the why behind problems, focus on use cases, and talk to our customers on every occasion. 

We share on The Making of Close, our behind-the-scenes Product & Engineering blog.

About the Role

We're looking for a Director of Product to lead product development at Close – everything from long-term product strategy through ensuring high-quality releases. You’ll oversee our Product Management and Product Design teams and will work closely with our Engineering and customer-facing teams. This role reports to our VP of Product & Engineering and will be a part of our Sr. Leadership team.

**

**Customer development

• Get to know many of our inidual customers and their problems deeply, understand their motivations, business context, and jobs to be done. 
• Lead data collection and analysis to better understand the broader trends of our customer base and market.
• Set great processes for our entire Product team to be deeply customer-focused.

Product Roadmap development

• Working closely with Phil and Leadership, you’ll define product strategy and vision in inline with company strategy and will establish goals and a plan to make it a reality.
• Own product roadmap development, from ideas through delivery. Communicate it well internally and get appropriate feedback.
• Set goals and objectively measure success for specific features as well as the broader product.
• Design product initiatives around business goals, such as increasing NRR.
• Balance iterative improvement of existing product features with new creative ideas to propel Close forward.
• Build and ship high quality Product
• Maintain a high bar for product quality, design, and function to make Close excellent in solving customers’ real problems and in making Close feel like a truly modern SaaS.
• Validate potential feature solutions with customers to give us confidence that our investments will pay off.
• Find ways to delight customers; track and increase NPS.
• Refine our Shape Up-inspired product development process for EPD to collaborate well together in shipping impactful high quality software on-time and in a fun way.
• Maximize return on product investments through in-app onboarding/promotions and by communicating launches externally with customers, in partnership with our marketing and customer success teams.

Manage the Product Management and Product Design teams

• You’ll have two immediate direct reports – our Group Product Manager and our Product Design Manager, who each manage teams of 3, for an initial team of 8 people.
• Be a great leader, casting vision and motivating the teams toward impactful work. Be a great manager, practicing radical candor, having regular 1:1s, and setting goals and opportunities for growth. Help the team thrive in their crafts.
• Fully own recruitment for hiring our next PM or Design team members, ensuring a very high quality bar.

**

• Must be located in the United States.
• Have significant experience (3 years minimum) in a product leadership/management role.
• Have a track record (6 years minimum) of shipping high quality successful Product, preferably at a product-focused B2B SaaS company.
• Be comfortable ing deep into analytics and metrics to inform decisions and objectively define success.
• Have a critical eye and always looking to improve an existing product or design to make it better.
• Must be able to occasionally travel to meet customers and for team meetups.

**

• Watch our most recent culture video featuring our annual team retreat in Italy
• 100% remote company
• Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
• 5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company
• 1 month paid sabbatical every 5 years
• Paid parental leave
• Medical, Dental, Vision with HSA option (US residents)
• 401k matching at 6% (US residents)
• Dependent care FSA (US residents)
• Our story and team 🚀

**

• Build a house you want to live in -- Examine long-term thinking and action
• No BS -- Practice transparency and honesty, especially when it’s hard
• Invest in each other -- Build successful relationships with your coworkers and customers 
• Discipline equals freedom -- Keep your word to yourself and others
• Strive for greatness -- Constantly challenge yourself and others 

**

• Productivity, Quality & Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. 
• Asynchronous communication & collaboration: We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly. 
• Appreciation for Deep Work: *During your normal work day, not after a day of meetings*. 
• Autonomy & Freedom: Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start.

Apply if you:

• have worked as a Product Owner at least 3 years;
• experience with travel management (and related applications) - the more the better;
• have a very good command of written and spoken English (B2+) and Arabic (B2+);
• have experience working with Agile approach; 
• are capable of working independently and delivering on commitments;
• have worked closely with clients and maintained positive relationships with them;
• are an excellent communicator and a team player.

**

• Managing travel related project;
• Cooperation with internal team (PM, developers);
• Cooperation and coordination between requirements from co-existing products, that this project might be dependent on (i.e QI payment gateway, additional products created in the future);
• Upscalling the product - cooperation, discussions and requirements with 3rd party providers;
• Cooperation with main tech providers - i.e Netguru but also partner chosen for travel tech.

Our Client is a company from Dubai on a mission to create an application for complex Travel Management (flight and hotel bookings, car renting and more). They are currently focused on rebuilding their technology infrastructure to accommodate increasing growth, improve scalability, and enhance security.

Start: ASAP

**

• 100% remote, flexible work;
• work with an experienced team of developers and continuous development of your hard and soft skills;
• dev-friendly processes such as Continuous Integration, Continuous Delivery, Code Review and bug bashes;
• long-term collaboration on challenging products (FinTech, B2B software, E-commerce and more).

Time zones: UTC -4, GST (UTC +4)

**WER WIR SIND

Wir sind ein Social Media Software as a Service Scaleup. SocialHub hat sich als Remote-First-Company positioniert und erreichte im Jahr 2023 den Titel des OMR-Marktführers. Unser 87-köpfiges Team setzt sich aus kreativen Persönlichkeiten aus 21 Ländern zusammen. Jeder von uns hat seinen eigenen Rhythmus, aber wir teilen die Philosophie: “We believe that work should be fun.”

#WORKHAPPIER: UNSERE VORTEILE FÜR DICH

• 4-Tage-Woche: Der erste Freitag im Monat ist frei -"Your day to design a better life"
• Remote Work: Wähle deinen Wohlfühlarbeitsplatz – sei es von Zuhause aus oder in einem Café
• Company Teamevent: Einmal im Jahr machen wir gemeinsam Teambuilding Urlaub - 2024 Toskana!
• Edenred Card: Sachbezugskarte (bis zu 42 € pro Monat bei zahlreichen Partner einsetzbar)
• Weiterbildungsbudget, Kindle inkl. Book-Flatrate und vieles mehr

DEINE AUFGABEN

• Du arbeitest in einem unserer cross-funktionalen Teams, zusammen im Product Trio mit einem/r Produktdesigner*in, einem Engineering Lead und mehreren Entwickler*innen. Zusätzlich stimmst Du dich aktiv und regelmäßig mit allen relevanten Stakeholdern im Unternehmen ab.
• Du verantwortest die Roadmap und strategische Weiterentwicklung deines Produktbereichs anhand unserer Produktvision und Strategie.
• Zusammen mit dem/r Produktdesigner*in Deines Teams planst Du User Research Aktivitäten und führst diese auch durch (User Interviews, Usability Testings, Surveys und andere qualitative und quantitative Maßnahmen).
• Aus Research Ergebnissen leitest Du Opportunities ab, um Verbesserungsmöglichkeiten in unserem Produkt aufzuzeigen und gleichzeitig ein tiefes Verständnis für unsere User zu entwickeln.
• Du leitest Workshops mit Deinem Team, Stakeholdern und Usern zur Definition von Problem Statements, Ideation und anderen Zwecken.
• Du definierst Hypothesen und Erfolgsmetriken und überprüfst Deine Annahmen und die gewünschten Outcomes kontinuierlich.
• Du beachtest in Deiner Arbeit die nötige Balance zwischen den gewünschten User Outcomes und unseren Unternehmenszielen und OKRs.
• Zusammen mit den anderen Product Managern bildest Du die Schnittstelle zwischen der Produktentwicklung und den unterschiedlichen Abteilungen der Firma und kommunizierst die Arbeit deines Teams sowie Entscheidungen nachvollziehbar weiter.

DAS BRAUCHST DU FÜR DEN JOB

• 3+ Jahre Erfahrung Product Manager oder Product Owner, vorzugsweise in einem SaaS Umfeld sowie in einem B2B Umfeld
• Du sprichst fließend Deutsch und Englisch (mind. C1)
• Erfahrung in agiler Arbeitsweise 
• Du arbeitest selbständig und lösungsorientiert
• Motivation, positive Veränderungen anzustoßen und diese auch zu begleiten
• Technische Kenntnisse und Erfahrung in der Arbeit mit verteilten Software Entwicklungsteams
• Belegbare end-to-end Verantwortung für ein Produkt oder einen Produktbereich
• Erfahrung in der Planung und Durchführung von User Research sowie in der Analyse von qualitativen und quantitativen Daten
• Erfahrung in der Vorbereitung und Durchführung von Workshops

NICE TO HAVE

• Erfahrung in der Zusammenarbeit mit einem cross-funktionalen Team, das eine entscheidende Rolle bei der fortlaufenden Weiterentwicklung und Optimierung zweier Teilprodukte einnimmt
• Kenntnisse im Umgang mit Social Media im Firmeneinsatz hast
• Ein auf Mid-Market Kunden ausgerichtetes Produkt betreut hast
• Erfahrung mit der Integration von unterschiedlichen APIs und deren Challenges mitbringst

Time zones: CEST (UTC +2), BST (UTC +1)

As a Junior Product Manager at Paymentology, you will be responsible for reviewing and managing compliance with VISA and Mastercard mandates as well as local switch regulations. This includes staying informed about regulatory changes, collaborating with Product Managers, and ensuring all products adhere to the necessary standards. This role is critical in maintaining the company's adherence to industry regulations and delivering compliant products to our clients.

**What you get to do:

Compliance Management:**

• Review and manage compliance with VISA and Mastercard mandates.
• Ensure adherence to local switch regulations and requirements.
• Stay updated on changes in regulatory and compliance standards.
• Collaborate with Product Managers to integrate regulatory requirements into product development and lifecycle management.

Product Development Support:

• Assist in the conceptualisation and development of new products or features.
• Collaborate with the Paymentology product team to create detailed product requirements and specifications.
• Aid in conducting market research and analysis to identify market needs and trends.

Project Coordination:

• Support project planning and execution, ensuring deadlines and milestones are met.
• Collaborate with various teams (engineering, design, marketing) to ensure smooth product launches.
• Assist in prioritising tasks and features based on business goals and customer needs.

Data Analysis and Insights:

• Analyse product performance metrics, user feedback, and market data to derive actionable insights.
• Contribute to data-driven decisions by presenting findings and recommendations to senior management.

Communication and Stakeholder Management:

• Facilitate communication between different teams to ensure alignment on product goals.
• Assist in creating documentation and presentations for internal and external stakeholders.
• Support in gathering feedback from users and stakeholders for continuous product improvement.

Quality Assurance and Testing:

• Collaborate with QA teams to ensure products meet quality standards and user expectations.
• Participate in product testing, user acceptance testing, and bug-tracking processes.

What it takes to succeed:

• Entry-level experience in product management, project coordination, or related fields through internships, co-op programs, or entry-level positions can be beneficial.
• Exposure to or understanding of product development lifecycle, market analysis, or project coordination can be advantageous.
• Ability to interpret and apply local switch mandates to product strategies.
• Keen attention to detail to ensure all products meet necessary compliance standards.
• Good understanding of software development processes and methodologies.
• Experience or knowledge in regulatory compliance, particularly with VISA and Mastercard mandates, is a plus
• Good understanding of project management tools (e.g., Jira, Trello, Asana) and product management software.
• Strong problem-solving skills. Excellent verbal and written communication skills in English.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

We are looking to hire an executive secretary with exceptional administrative and clerical skills. Executive secretaries are expected to multi-task and work well under pressure in a fast-paced environment.

To ensure success, executive secretaries should be organized, have superb research skills, and must be exceptional communicators with a keen interest in providing reliable and accurate support to executives and management while working with confidential information. Top candidates will possess incredible problem solving and office coordination skills, and exhibit excellent time management.

**Executive Secretary Responsibilities:

• Performing accurate research and analysis.
• Coordinating arrangements, meetings, and/or conferences as assigned.
• Taking dictation and writing correspondence.
• Compiling, proofreading, and revising drafts of documents and reports.
• Daily record keeping and filing of documents.
• Preparing reports, presentations, and correspondence accurately and swiftly.
• Creating and organizing information, and generating reference tools for easy use.
• Answering and screening telephone calls, and responding to emails, messages, and other correspondence.
• Operating and maintaining office equipment.
• Managing a busy calendar, meeting coordination, and travel arrangements.
• Professionally greeting and receiving guests and clients.
• Ensuring efficient and effective administrative information and assistance.

**Executive Secretary Requirements:

• Degree in business administration (desirable).
• Certificate in business administration or related (essential).
• 2 years of experience in an executive support role.
• Methodical thinker with detailed research proficiencies.
• Thorough understanding of clerical and secretarial principles.
• Strong knowledge of databases and tracking systems.
• Fantastic organizational skills and detail-oriented.
• Ability to work under pressure and meet deadlines.
• Brilliant written and verbal communication skills.
• Proficient in Microsoft Office, and business communication software.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

Do you enjoy being a part of an entrepreneurial team, all working together running at full speed to ignite a disruption in the tech industry? Are you also interested in leading and growing our Customer Success department, and working with our users to ensure exemplary support and service?

We’re Vidalytics.com. A video marketing platform that helps entrepreneurs scale their businesses in the face of bigger, better-funded competitors. We do this with the advanced tools in our video marketing & hosting platform. We’re 6 years old 🎂 and growing 50-100% per year. And you’re going to be a part of the team that will add a few zeros to that growth rate. 

What You’ll Be Doing (Job Tasks) 😃

• Ensure the Customer Success department is following best practices, and nothing is falling through the cracks
• Coordinate inbound sales leads with Head of Sales (attend and present on demos, coordinate contracts and pricing negotiations for enterprise users)
• Meet with enterprise users to explain new features
• Outreach to users that go over plans to find solutions for them
• Proactively ensure users are getting the most out of our product
• Update internal documentation 
• Run L10 Meetings for the Customer Success team
• Own and maintain our HubSpot CRM

Requirements 😃

• 2+ years of experience in Customer Success, ideally for a SaaS or technical product 
• Excellent communication skills, written and verbal, you’ll be communicating with our users constantly
• Excellent problem-solving and decision-making skills
• Autonomy - we won’t hold your hand, but deadlines must be met. This is especially important since we’re a remote team. 
• Impeccable attention to detail
• Empathetic approach to helping our users succeed 
• Experience working user CRMs, preferably HubSpot

Nice-to-have 😃

• Experienced with Intercom, ClickUp and Jira
• Basic understanding of HTML / CSS / Javascript concepts (we're a SaaS after all!)
• Ability to work with landing page builders such as ClickFunnels or Convertri for support purposes

What You’ll Love About Us (Benefits and Perks) 😉

• High performance company culture. You won’t be a cog in a machine. Rather you’ll be a key member of a high performance team that is getting shit done. This is a place to grow and realize your potential, no matter what level you’re at in your career. 
• No office politics. We’re small and flat. There is no bullshit of trying to dance around sensitive topics. Divert resources from other ision’s projects. We’re direct, we’re honest, we’re here to accomplish big audacious goals. 
• We value your ideas. At Vidalytics, my door is always open. Need help? Let’s talk! Have a vision for the future of the company? I want to hear it! Think I suck at my job? Help me grow! 
• Rest and relaxation. Employees get 20 days of PTO. 
• Professional development. Want to continue your education? Vidalytics pays for classes, conferences, and more.
• You’re more than an employee, you’re a person. Every co-worker you’ll meet is committed to treating you with respect and kindness. You won’t hear stuff like, “It’s just business.”
• This is a resume-making position, where you’ll learn a lot and have a lot of responsibility. You don’t have to wait for someone to die or retire to move up, like in a mega-corp. 
• Entrepreneurial to our core – Not only are we a startup, but we need intrapreneurs that will help us scale, and we’re looking to start other sister corps in time to form a portfolio of companies, which you could be a co-founder of.

Our Leadership Team 😉

You'll work directly under our Head of Product, Erika, who resides in Warsaw, Poland. She is an eclectic professional, with a varied skill set and a passion for organization, product and design. She oversees the Agile process in our company and is directly involved in the prioritization of tasks and features, alongside our Product Managers, CEO and Head of Engineering. 

Patrick, our CEO, is a veteran online marketer and serial entrepreneur. He lives in Austin, Texas, USA. He’s bootstrapped several startups to successful businesses both online and offline. He leads the operations, and sales / marketing for the company. 

Vidalytics’ Values

(Yes, We’re Actually Serious About These) 😇

1. Data  – As much as we’re able to, we use data to answer questions, give bonuses and promotions. Not based on politics and titles. But data or not, when a decision is made, it is time to get on board. 
2. Scrappy Entrepreneurial Mindset  – We’re a startup. You get a lot of freedom, responsibility and autonomy, but then at times we need to do whatever it takes to make sure we survive. If you want an easy job, go work at the government. 
3. Radical Candor - The concept is rooted in two main principles: caring personally and challenging directly. This way we’re able to achieve a balance that promotes growth, trust, and constructive feedback. You can call out anyone from the CEO on down. Just be sure to attack issues and not people. ;) 
4. High Performance – This is a place to be your best. To work with people who are putting out.   grow, learn and see what you’re made of. For hyper learning. 
5. Accountability – Do what you say. And own what you’ve done. Mistakes happen. But the worst thing that can happen is when someone doesn’t own and learn from them. 
6. Growth – We are ALL constantly learning and growing. Otherwise we can’t scale with the business and for our teammates. We spend too much time at work to not be getting better. This is a place to learn, get better, and dare we say self actualize. 

👩🏻

Erika Lehmann 

Co-Founder / Head of Product @ Vidalytics

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

**Aligned Solutions is seeking a Senior Director of Customer Onboarding for our nationwide client. This is a fully remote role that does require some travel. For additional information, please visit our website www.alignedtogether.com

The Senior Director of Customer Onboarding is a key leadership position responsible for leading the seamless onboarding and integration of new programs. This role focuses on exceptional customer engagement and operational excellence throughout the onboarding process.

The Senior Director acts as an informal leader across onboarding team members, setting strategy, championing process changes, and driving improvements.

• Oversee the execution of ~10 customer onboarding programs, ensuring strategic and operational goals are met.

• Act as a primary liaison between company and client organizations, ensuring clear communication and effective problem-solving throughout the onboarding process.

• Lead efforts to meet the organization's goal of reducing the average Time to Onboard (TTO) to less than 180 days.

• Collaborate with clinical and multidisciplinary teams to implement effective staffing strategies and risk management processes.

• Manage contract negotiations and comprehensive customer relationships throughout the onboarding journey.

• Champion continuous improvement in the onboarding process to enhance customer satisfaction and operational effectiveness.

• Provide comprehensive status updates and report directly to senior leadership on the progress and challenges of assigned programs.

• Set strategic goals for the customer success team, ensuring alignment with company's broader objectives and driving initiatives that enhance customer onboarding processes.

• Lead the development and implementation of innovative strategies and processes that improve the customer onboarding experience and reduce time to onboard.

• Engage with senior stakeholders and participate in strategic discussions to advocate for customer needs and ensure resources are appropriately allocated to support onboarding activities.

• Serve as an informal leader and subject matter resource to fellow Directors of Customer Onboarding.

• Capable of operating nearly independent as an operational leader, requiring minimal oversight from Vice President of Operations

• Holds themselves to a high standard of collaboration, demonstrated leadership, and financial acumen.

Essential Skills/Credentials/Experience/Education

• Passion for customer experience, relationship management and program implementation.

• 5 years+ proven track record in managing complex customer onboarding processes or similar leadership experience within the healthcare/medical services industry.

• Strong strategic thinking and leadership skills, with the ability to work effectively as an inidual contributor.

• Excellent communication and negotiation skills, with a demonstrated ability to manage key stakeholder relationships.

• Requires interpersonal skills to be able to interact effectively with all levels of hospital staff, medical staff, patients, governmental and other external agencies, members of the general public in sensitive, delicate and/or complex situations. Must be able to make effective presentations before a variety of internal and external audiences.

• Ability to thrive in a fast-paced environment.

• Experience in process improvement, negotiations, and risk management.

• Bachelor’s degree in Business, Healthcare Administration, or a related field; Master’s degree preferred. 

Preferred Skills/Credentials/Experience/Education

• Preferred experience physician practice management experience.

• Strong computer skills, extensive experience in Word, Excel & PowerPoint.

• Preferred understanding of medical terminology.

• Knowledge of relevant state and federal healthcare regulations.

 Travel Demands: Moderate to extensive air and land travel (35%+) between corporate headquarters and client locations.

**Description

We are a remote startup (headquartered in Canada) building a smart, curious, and driven team that’s making software to help sales reps sell better.

Prospect is a lead generation app that helps you find contact data right inside your browser in real-time. The best sales teams from the top tech companies in the world use Prospect to crush their sales targets.

**MORE ABOUT US

We are currently a team of 14 people -- you will be #15 🙂

We are a fully bootstrapped and profitable startup (no VCs or investors). We want to do what’s best for our team and customers.

We are a fully remote company with a great remote work culture. We don’t work weekends and provide ample time off. We don’t have any “managers” and avoid wasteful internal meetings.

**ABOUT YOU

You are calm and collected. You enjoy helping others and talking to people. You know that things sometimes go wrong and can deal with "fires" without losing your cool.

You’re self-managed and well-organized. You embrace the opportunity to wear different hats and try new things. You love to learn.

**HOW WE CURRENTLY DO CUSTOMER SUCCESS

Customer success for us means handling technical support issues and account management. Our main channel of support is email. We use Intercom to manage all our support emails. We also provide support via in-app live chat and even Slack.

We believe in proactive support. We do our best to educate and train users as soon as they start using our software.

For more passive support, we actively maintain a knowledge base. Customers can access the knowledge base to see answers to common questions.

Our customer success team works closely with Sales to provide insights into Customer "health" and assist in training and onboarding Customers.

**WHAT YOU WILL DO

You will be helping us full-time with customer support and success. This includes doing things such as:

• Prioritizing support tickets and answering them as soon as possible
• Hopping on Zoom calls to diagnose problems and educate users
• Working directly with Engineering to funnel customer feedback and requests
• Analyzing daily usage metrics to better understand users
• Taking actionable steps to engage accounts based upon user engagement
• Creating Intercom campaigns to engage and educate users
• Working closely with Sales to help achieve cross-functional goals (onboarding, training, renewals, etc)

Since you will be the face of our company to customers, you will also:

• Update knowledge base and make training videos
• Help shape our roadmap based on customer feedback
• Regularly update internal company wikis

Our customers are global, but we've noticed that most contact us between 10am-6pm EST (UTC-5).

**Requirements

MUST HAVES

• 1-2+ years of customer support and account management experience
• Technical chops (you can learn technical troubleshooting concepts quickly)
• Great e-writing skills (you can clearly and cleanly communicate over email, Slack, chat, etc)
• High level of organization and self-motivation

BONUS NICE-TO-HAVES

• Past remote work experience
• Worked at a startup or a SaaS company before
• Experience with Salesforce (CRM) and Intercom (or similar tools)
• Familiarity with Chrome Extensions

**Benefits

**WHAT YOU’LL GET

• Salary: $45,000 - $50,000 US dollars per year
• Freedom to try new things (help people the way you want)
• Ability to work fully remote from anywhere in the world

**MORE OF WHAT YOU’LL GET

• 4 weeks paid time off
• Work remotely full-time
• Be part of a small team doing big things in an independent work environment
• $1,500 annual continued learning budget (for books, courses, and self-improvement)
• $1,000+ annual travel spending allowance (money to spend during your vacation)
• Benefits (health, dental, etc) through our company HSA (for people living in Canada)

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

**Job Description:

**We are seeking an enthusiastic and proactive Customer Success Specialist to join our team. In this entry-level remote role, you will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. You will serve as the primary point of contact for our customers, providing expert guidance, support, and solutions to help them succeed.

**Key Responsibilities:

• Build and maintain strong relationships with customers, understanding their needs and goals.

• Provide timely and effective support via email, phone, and chat, addressing customer inquiries and resolving issues.

• Conduct onboarding sessions for new customers, ensuring a smooth and positive experience.

• Monitor customer usage and engagement, identifying opportunities for improvement and growth.

• Collaborate with internal teams to provide customer feedback and contribute to product enhancements.

• Develop and deliver training materials, tutorials, and resources to help customers maximize the value of our products.

• Proactively identify and address potential challenges or risks, ensuring customer satisfaction and retention.

• Track and report on key customer success metrics, providing insights and recommendations for continuous improvement.

**Qualifications:

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.

• Strong problem-solving skills and the ability to think creatively to find solutions.

• Highly organized and detail-oriented, with the ability to manage multiple priorities and tasks.

• Self-motivated and proactive, with a passion for helping customers succeed.

• Basic familiarity with customer success software, CRM systems, and other relevant tools.

• Ability to work independently in a remote environment, demonstrating strong time management and self-discipline.

• No degree required; we value relevant experience and skills.

**Preferred Qualifications:

• Experience in a customer service, support, or similar customer-facing role.

• Additional language skills [if applicable].

**Benefits:

• Competitive salary and performance-based incentives.

• Flexible working hours and remote work options.

• Professional development opportunities and support for continuous learning.

• A collaborative and supportive team environment.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

**About NoGigiddy:

**NoGigiddy is a premier on-demand staffing app that connects gig workers with flexible job opportunities across various industries. Our platform specializes in offering work that fits your schedule, providing you with the flexibility and convenience you need. We are committed to helping you find the right gigs to match your skills and lifestyle.

**Job Description:

**Are you looking to kickstart your career in customer support without the need for a degree or prior experience? Look no further! NoGigiddy is seeking enthusiastic and dedicated iniduals to join our team as Chat Support Agents. In this entry-level role, you will be the first point of contact for our users, providing top-notch support and ensuring a seamless experience for all.

**Responsibilities:

• Respond to customer inquiries via chat in a timely and professional manner

• Provide accurate information about NoGigiddy services and job opportunities

• Assist users with navigating our platform and resolving any issues they encounter

• Maintain a high level of customer satisfaction through excellent communication and problem-solving skills

• Collaborate with team members to continuously improve support processes

• Document and escalate complex issues to the appropriate departments when necessary

• Participate in training sessions to stay updated on product knowledge and customer service best practices

**Requirements:

• No degree required

• No prior experience needed; we will provide comprehensive training

• Excellent written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to work independently and as part of a team

• Reliable internet connection and a quiet workspace

• Positive attitude and a willingness to learn

**Benefits:

• Competitive hourly pay ($15-$18/hr)

• Flexible work-from-home schedule

• Comprehensive training program

• Opportunities for growth and advancement within the company

• Supportive team environment

• Access to exclusive gig opportunities

**Equal Opportunity Employer:

**NoGigiddy is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees.

**Join NoGigiddy today and take the first step towards a rewarding career in customer support!

The Forest Stewardship Council-US a non-profit organization founded in 1993, is seeking a remote US based Forest Management Specialist to support the development and implementation of FSC policies (focused most closely on policies that have direct, in-forest impacts) and support our customers in the United States.   

Are you passionate about the environment?  Do you like the idea of helping companies, forest managers, and other stakeholders in achieving their environmental and social goals? FSC-US is a remote team collaborating with more than 400 FSC-International colleagues worldwide, national and multinational companies, environmental and social non-governmental organizations, governments, and philanthropies.  

We are the world's first and most trusted forest certification program, with over 220 million hectares certified to our standard worldwide, working to connect humanity with nature through sustainable forestry and delivering nature-based solutions to climate change. Working at FSC, you'll be surrounded by erse perspectives and problems, inspiring and allowing you to be extraordinary.

As part of the FSC US Policy & Standards team, reporting to the FSC-US Director of Science & Certification, this position supports development of policy solutions that work for US companies and forest managers that are interested or already engaged in forest certification, with an overall goal of promoting responsible forest management.

Essential duties and responsibilities:

The Forest Management Specialist supports the Policy & Standards team's efforts on policy development, revision and implementation, and customer service provision related to forest management certification. FSC policies include a large suite of standards, procedures and other normative documents.

Requirements

What you'll do:

Policy Development, Revision & Implementation

• Support development and implementation of US-specific FSC policies
• Help to analyze proposed FSC policy changes, develop written feedback, and identify other opportunities to advocate for for effective and coherent policies
• Support engagement with stakeholders in the U.S. to inform this analysis and response
• Communicate with customers and other U.S. stakeholders about opportunities to provide feedback on international FSC policies and facilitate their input into these processes
• Gather and analyze data/information and use it to inform proposals for FSC policy changes
• Support erse working groups with customers, experts and other stakeholders that are addressing policy issues

Customer Service

• Answer questions from existing and potential customers regarding FSC's policy framework
• Support development of accurate and understandable guidance for FSC policy implementation
• Support development and implementation of tools and other resources that will create efficiencies, and increase accuracy and consistency of FSC policy implementation
• Support development and implementation of communication and education materials and events that will increase awareness and understanding of FSC policies amongst existing and potential customers and other interested parties

You may be expected to contribute to our success by performing additional duties that support our vision, mission, and values.

Key Requirements:

• Master's degree in an applicable program OR Bachelor's degree plus 3 years' experience in a relevant professional role.
• Preferred: A working level proficiency with ArcGIS.
• Proven organizational skills and attention to detail; ability to organize time and information, manage erse activities and meet deadlines; demonstrated flexibility to changing situations and priorities
• Excellent verbal and written communication skills; able to adapt as needed to different audiences; confident and effective in representing FSC US in both virtual and in-person settings
• A professional, customer service mindset, including the ability to be courteous, personable, and tactful when dealing with FSC's full range of stakeholders
• Strategic and analytical, but creative in seeking innovative solutions to complex challenges
• Committed to working collaboratively as a team, but also self-motivated and able to work effectively independently; takes initiative and able to make decisions appropriate to position
• Ability to occasionally work hours that accommodate colleagues in different time zones around the world.
• Ability to travel approximately 5-10% of the time within the US for meetings and events.

Benefits

• We value a learning mindset and iniduals who are invested in our mission.
• We are a fully remote organization.
• Our salaries are competitive with similar nonprofits and are adjusted to reflect local living costs. 
• We provide 100% coverage for employee medical and dental insurance at no charge, with partial coverage for your dependents.
• Other benefits include generous PTO, an employer-matched 401k retirement account, and work-from-home tools & equipment to support your at-home office needs.

Please note we are only able to consider US-based candidates for this position. The salary range for this position is $75,000 to $85,000 annually, commensurate with experience and qualifications.

The deadline for submitting applications is July 26, 2024.

Data-savvy customer service representative

Better Reports is seeking a data-savvy customer support agent to provide world-class support for our rapidly growing SaaS app.

About Better Reports

Better Reports was founded in 2017.

We are a small team of highly effective iniduals working across three continents.

Our product is a data analysis & reporting SaaS app, trusted by over 4,500 businesses.

We are on a mission to provide the best tool for analyzing data from popular apps and APIs.

Our app is currently available on Shopify, Stripe, and QuickBooks, and we are working hard to expand to other platforms.

You can find out more about us here - https://www.betterreports.com and the current app for Shopify here: https://apps.shopify.com/betterreports

About the Role

Job Type: Full-time, Remote

It is primarily a customer support role.

Most of your time will be spent reading and replying to email queries from customers through our helpdesk tool (HelpScout) along with live chat support to select customers.

Common customer queries include:

• Requests to create custom reports and custom formulas
• Helping merchants schedule and set up reports in Google Sheets
• Investigating and explaining report results
• Requests about features, capabilities, pricing, refunds and general interface questions
• Record videos to demonstrate the functionality of the app that helps answer specific customer questions

On a less frequent basis, you may be required to:

• Write documentation about various features of the app
• Jump on phone/video calls with larger customers to educate and walk through various features (this is rare)

The role offers opportunities for growth as the company grows as well.

Required Skills

We value highly effective iniduals who are passionate about their work and possess the following skills:

Analytical reading

You'll spend most of your time reading and replying to customer emails. You must be able to read a customer’s email and understand what they are asking, not simply what they are saying.

Intelligible writing

Excellent written English, with clear, concise, and grammatically correct communication. This is crucial for customer replies, product documentation, and internal communication.

Problem-solving

Tenacity in tackling new and unique report requests, considering various solutions to find the optimal one.

Love for data and numbers

While you don’t need extensive experience with data tools, you must have a comfort and interest in working with data. Experience with Excel formulas or SQL is a plus, but not required.

Preferred Skills

• Proficiency with data analysis tools such as Excel, SQL, Tableau, PowerBI, Google Data Studio, or similar tools. Familiarity with these tools will help you quickly adapt to our app.
• Experience in e-commerce, accounting, or finance. Familiarity with these domains will be beneficial as our reports often analyze orders, transactions, and financial data.
• Ability to create engaging screencasts for documentation and tutorial purposes.

Working Remotely

• You should be comfortable working from home or another remote environment, with a dedicated workspace and reliable, high-speed internet access.
• You must be a self-starter, proactive, and capable of working independently with minimal supervision.
• You should be available and online during working hours, as we frequently communicate via chat.
• Clear and frequent communication is essential, including regular updates on your progress, suggestions, issues, and questions.
• Your writing skills will be put into practice daily to communicate internally and externally.
• You will join our team as an independent contractor / sole proprietor and will be responsible for paying your own taxes.

What You Can Expect From Us

• Dedicated onboarding with screen-sharing sessions with team members.
• A supportive team with a transparent, public-by-default communication culture.
• Flexible work schedule with regular check-ins to track your progress.
• Fair compensation based on your skills and location.
• 25 days of paid leave annually.

We are looking forward to hearing from you!

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

To apply please send your updated Resume in English in PDF format and a video of 2 minutes telling us about you and your work experience to the email: [email protected] (We will not process resumes in Spanish). You need to send the resume and video to the email mentioned above so we can process your application. (THIS IS A MUST to start your application process, please find at the end of the job description the video instructions).

**Our Law Firm The Ward Law Group is currently hiring VIRTUAL ASSISTANTS with customer service and sales background. We have openings in different departments of the firm (Training is provided).

**We are hiring for:

• Client Support Specialist
• Reductions.
• Demands preparation Specialist
• Medical Management Specialist.
• Intake Case Manager.

As a virtual assistant you will work from home, your contract will be as an independent contractor and we offer full time positions (40 hours per week), we are looking for candidates that have experience in sales and customer service, with ability to adapt easily to changes and work in a fast paced environment, ability to work independently.

**Schedule availability is required (40 hours per week - 2 days off - Based on schedule need you might have to work 1 day of the weekend with in the same 40 hours).

**Virtual assistant responsibilities will vary depending of the department you are hire for, some are but not limited to:

• Answer, screen, and forward incoming calls to the appropriate person.
• Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable.
• Log phone calls and documents into online document management system.
• Assist office staff with clerical duties to include faxing, copying, and organizing/maintaining files.
• Maintaining frequent communication with client and answering questions.
• Obtaining insurance coverage information timely.
• Following up with medical treatments and ensuring proper care.
• Obtaining medical provider records and bills.
• Communicating with insurance company on treatment status and updating adjuster information on the system, among others responsibilities.

**Virtual Assistant Job Qualifications and Required Skills:

• Must be punctual.
• Commitment to work overtime on occasion.
• Must speak English and Spanish fluently.
• Have solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Must be a self-starter and multi-tasker.
• Ability to work independently.
• Must have a Computer (Desktop or Laptop) Core I5 or above, 12 GB of Ram, at least Windows 10 installed.
• USB noise cancelling headsets.
• Webcam for daily meetings and huddles.
• Internet speed must be 35Mbps Download and 15Mbps Upload.

**MONTHLY PAYMENTS $1000 per month plus $50 to cover transfer fees - PAYMENTS ARE PROCESSED ONCE PER MONTH AND DEPOSITED THE LAST BUSSINESS DAY OF EACH MONTH

**PAYMENTS ARE PROCESSED VIA DEEL (You can choose how to withdraw your payment, the options available are Direct Deposit to your bank account only using SWIFT CODE and your bank account number, Pay Pal, Payoneer and Wise)

To apply please send your updated Resume in English in PDF format and a video of 2 minutes telling us about you and your work experience to the email: [email protected] (We will not process resumes in Spanish) 

Video instructions:

• To record the video you can use Loom or a regular video with your cellphone send us the google drive link with your video attached, please make sure the google drive link is set up as public). 
• No background noise.
• Introduce yourself and tell us a little bit about who you are. (Name, Last name, Age, Country you are located, what motivates you)
• Tell us about your previous work experience and skills learned.
• Tell us about your work from home set up (Details of your computer, internet speed and other details you would like to share).

**On the email subject please use the following: YOUR NAME and LAST NAME - Virtual Assistant - WeWorkRemotely

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Relay Commerce is building a portfolio of software solutions to help merchants scale e-commerce and simplify their marketing tech stack. Powered by a centralized customer data platform, Relay’s suite of software tools allows merchants to automate key revenue generation workflows to drive organic growth and increased profitability.

The Relay ecosystem currently consists of seven software products that accelerate merchant revenue growth through email marketing automation, user generated content management, on-page conversion optimization, retention analytics and bookings management. Relay’s products are established as key tools in the SMB e-commerce revenue generation stack, servicing more than 35K customers globally that collectively generate >$1BN in GMV annually.

Relay is actively building the ecosystem by acquiring commerce enablement tools primarily serving e-commerce merchants on platforms including Shopify, BigCommerce, and Wix. Relay acquires ‘ready to scale’, oftentimes bootstrapped businesses, and invests in people, processes, and products to accelerate the product roadmap and growth.

About the Role

The Customer Success team is the first line of contact for our merchant customers, and the Customer Success Manager (CSM) role is the key to leading the team to help merchants minimize the time it takes to see positive ROI from Relay’s products. 

The Customer Success Manager oversees a team of Customer Success Specialists (CSS), who are product experts and problem solvers. The Customer Success Specialists help train customers on how to set up workflows in the product, and help users troubleshoot issues and overcome roadblocks. 

The Customer Success team interacts with customers day-to-day, and has significant responsibility as the voice of the Relay team. Every team member, from CEO to CSS, strives to project a positive, helpful, and professional image. 

The manager role helps train the Success team and manage team KPIs. Finally, the CSM role helps inform product development by proactively contributing insights from customer interactions that close any gap between product features and customer needs.

About the Product

Peel Insights is a retention data analytics platform for seven-figure and larger D2C and e-commerce brands. It helps data-driven and customer-obsessed D2C brands by providing insights that improve retention, boost LTV, and increase repeat revenue.

Peel powers customer and retention data analytics for hundreds of Shopify and Shopify Plus brands. D2C brands not on Shopify can also use Peel seamlessly.

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• Ensure all qualified customers see a ROI(return on investment).
• Develop and execute a customer success strategy that aligns with the company's goals and objectives.
• Collect feedback from customers on the product and work with the product team to ensure that customer needs are addressed in product development.
• Be responsible for customer retention and growth, including contract renewals and identifying opportunities for upselling and cross-selling.
• Track customer metrics such as product usage, engagement, and satisfaction to ensure your book of business is optimally managed.
• Ensure that customer data is accurate, up-to-date, and securely managed.
• Serve as the “voice of the customer” and provide feedback to Product and Marketing teams on how we can better serve our customers.
• Continuously learn about the industry, the market, and the product to stay up-to-date and provide the best possible support and advice to customers.

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• Organization: the CSM is comfortable establishing processes and frameworks to manage the Customer Success specialists.
• Sense of ownership: the CSM is excited to build the customer success function and grow with the team to build a best in class Customer Success organization.
• User-first mindset: the manager approaches problems by first understanding the user’s needs. You’re obsessed with helping Relay’s merchants do their day-to-day jobs better.
• Empathy: the manager can effectively put themselves in the shoes of a user and articulate what their needs are to developers, Product Managers, marketers, and the CEO.
• Collaborate cross-functionally: the manager is comfortable working across internal teams (product, marketing, leadership) to effectively communicate customer needs internally and communicate product and marketing features externally.
• Problem solver: the manager can approach problems in a logical, structured way; can help customers brainstorm solutions, or know when to elevate requests to technical support.
• Strong communicator: the manager is an attentive and active listener, and can explain & interact with customers with a positive tone.
• Proactive: surfaces product suggestions, concerns, and insights fearlessly and with a sense of ownership.
• Demonstrate Relay’s Core Values in all professional interactions.

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• Experience working collaboratively with technical counterparts like developers, QA, and designers.
• Experience building and leading Customer Success functions like support ticketing systems, customer feedback logging, customer segmentation, and bug reporting systems.
• The CSM excels at written and oral communication skills, with the ability to write documentation and interface verbally on video calls with both customers and internal teams.
• Direct industry experience in ecommerce or B2B SaaS; ideally experience working with SMB customers on Shopify or other ecommerce platforms.
• Experience and proficiency in using systems like Intercom, Notion, and other tools of the trade, and an enthusiasm to adapt and learn new tool sets as we evolve.
• Minimum 5+ years experience in Customer Success, or consultative customer facing roles like Sales, Account Management, and the like.

Role: Community manager (3 days a week, one weekday + weekends)

Product Hunt is in search of a part-time, weekend Community Manager who is passionate about uplifting makers.

**Your challenge?

• Learn what our users need and surface the highest impact ways we can better support founders successfully launch and help more people discover their products

**You’re our ideal candidate if

1. You are obsessed with tech and love connecting with founders, learning about what they’re building, amplifying their voice and helping the world discover their product.
2. You’re pumped to represent Product Hunt and be the first person who our community will interact with on weekends. You’re confident in being the go to person and aren’t afraid to e into our systems and troubleshoot with makers as they set up to launch.
3. You pride yourself in your ability to weave between being a people person, and translating users needs into suggestions for how we improve our product.
4. You’re excited to own weekends. The support workload is generally quieter than the M-F weekdays but you’re pumped for the autonomy to experiment and set up systems and processes to help streamline data to better understand our users and how we can better support them.
5. Outside of weekends, you’re excited to 1) hang with the rest of the team one day a week (ideally Tuesday!) so we can get to know you and we can jam on ideas to better support our community and 2) you’re pumped to travel 3x a year for company offsites to meet up with the team and our community at IRL events.

Ideally, you are located in UK/European time zone but open to other locations for the right fit.

commercebuild is an eCommerce platform that allows businesses to unlock the power of their ERP systems to deliver a complete, end-to-end digital eCommerce experience for their customers.

And that's where you come in! We are looking to grow our erse team with iniduals who can leverage their technical knowledge to tackle nearly any problem that comes their way. Our Technical Customer Success Engineers not only solve problems, but they establish relationships with our customers by listening to their needs, understanding their problems, and proactively ensuring their success on our platform for many years to come.

If all of this sounds great to you so far, please keep reading. We want to hear from you!

YOUR DAY WILL INVOLVE:

• Deeply ing into platform issues for high-touch enterprise clients
• Being the voice and advocate for customers internally
• Anticipating problems through high awareness and proactive action
• Interacting with existing and potential customers by responding to their inquiries through email-based tickets and live chats.
• Writing and maintaining documentation

BEING A CUSTOMER SUCCESS ENGINEER REQUIRES:

• An eagerness to learn and the ability to adapt, allowing you to teach others. You are a lifelong learner.
• Self-driven work ethic. You are a self-starter who loves taking initiative and seeing things through to completion.
• Remote work experience. You have experience communicating asynchronously, using tools such as Slack.
• Previous experience in technical support. You know how to approach any problem reported by an end user.
• WooCommerce knowledge. We recently launched an integration with WooCommerce. You will be required to understand and document issues that arise with our integration.
• Knowledge and experience with common web technologies, including HTML, CSS, JavaScript and PHP. You must be able to read and understand code.
• A firm understanding of browser developer tools and CLI tools to reproduce HTTP requests and responses, particularly for escalations to our development team.
• Excellent writing and communication skills with a passion for taking technical language and making it understandable. You are fluent and eloquent in written English.
• Understanding of the domain name system (DNS) and typical records (A, MX, TXT, SPF, etc.) 
• A willingness to get stuff done. You see a gap, you close it. 

SHIFT:

We are looking to fill a full time shift, 40 hours per week, Monday through Friday, starting daily at approximately 9:00 AM US Eastern time. 

We are a remote company, and we hire globally. However, for this position, we require candidates to be in the Eastern time zone, plus or minus 1-2 hours. In your application, please confirm that you meet this requirement.

If you are a resident of the U.S. or Canada, you will be hired as an employee and offered benefits, e.g. health insurance. If you are a resident of any other country, you will be a contractor paid a fixed monthly amount.

All employees and contractors are entitled to 4 weeks paid vacation per year and technology stipends (new laptop upon joining, any required office equipment, etc.).

SALARY:

$70,000 - $80,000 USD per year.

HOW TO APPLY:

Send your résumé/CV and cover letter to careers-tcse2024[@]commercebuild.com. Put "Driven by Devotion" in your email subject so we know that you've read this closely. 

Do you want to make your application stand out? If so, we'd love to hear your thoughts on the following in your cover letter:

• This is an extremely technical role, and you must be able to understand and resolve technical problems. How have you approached such technical issues in the past? Please give a detailed description of an issue, the steps you took to address it, and the outcome.
• This role requires previous support experience. When you begin working on a ticket, tell us about your initial processes in detail. What steps do you take?
• We've recently pre-launched an integration with WooCommerce. As such, our next Technical Customer Success Engineer will need to know how to support customers using WooCommerce and WordPress. Please share your experience with WordPress and/or WooCommerce.

NEXT STEPS:

The hiring process for this role will be:

• If we determine you're qualified for the role based on your application, we will invite you to complete a technical task. This task will simulate a ticket from a customer, and you will be expected to engage us as if we were the customer and you were the Engineer in charge of the ticket.
• If you complete the technical task successfully, you will be invited to a Slack text-based interview. The interview via Slack chat aims to test your ability to communicate with us and our customers in written form. 
• If you complete the interview successfully, we will invite you to a paid trial. The trial is an opportunity for you to get to know us and vice-versa. It will allow you to do the job up to 40 hours a week and determine whether the role is right for you. If you are already working, a commitment of 20 hours is recommended to be successful. The trial generally lasts 4-6 weeks, but may last longer depending on your progress and availability. 
• If you complete the trial successfully, an offer will be made for a full time contract. 

Wherever you live, whatever your interests, wherever you’re from — if you have the skills to support our customers, we want to hear from you!

**About the Role

We are looking for customer-centric iniduals to service our marketplace with empathy and judgment. You own your customer's issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer's first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments. 

Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.

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**Process customer contact and deliver prompt solutions through phone, chat, and email

• Communicate and collaborate with different departments
• Investigate, research, and resolve customer issues
• Handle tough and dissatisfied customers politely and professionally
• Track and follow up on all customer requests in a timely manner
• Manage conflicting priorities
• Provide outstanding and exceptional customer service
• Must have weekend availability

**What Sets You Apart

You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You're genuinely curious and take initiative to solve problems when you see them.

Why work at CBH?

• Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.
• Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
• Personal and professional development opportunities. If you're interested in developing a particular skill or learning more about a particular part of the business, we'll give you the opportunity to learn

System Requirements (NO CHROMEBOOKS, NO LINUX OS)

• Minimum 20Mbps wired internet connection
• CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
• RAM: minimum 16GB or higher
• Boot Drive: using SSD
• Wired headset
• Quiet working environment
• Steady power and internet

We operate 24/7 and work on a rotating roster, including weekends.

Time zones: MST (UTC -7), PST (UTC -8)

☀️ Highlights ☀️

• Chameleon is SaaS for product teams to create in-product UX (modals, banners, checklists, microsurveys etc.) to drive user engagement. Watch a short demo here.
• We’re a remote-first, Series A, VC-backed startup and currently with ~40 folks distributed across the Americas and Europe. Learn more about our team, company, and culture here.
• Looking for a mid-level Technical Support Engineer with SaaS experience living in the Pacific or Mountain Timezone to join our fast-growing team at Chameleon
• This is a technical role and requires strong knowledge of Javascript, HTML, and CSS, while also being customer facing.
• Salary range for this role is $70k - $100k USD annually, based on experience.
• Our application process may seem different, it’s not long and drawn out and we feel interviewing alone isn’t the best way for either party to assess fit, so we try to resemble working together and collaborating.

The Technical Support Engineer role at Chameleon

Customers trust us with their users’ experience, and we take that seriously – but software can be tricky! Unexpected issues, edges, and hiccups arise and affect our customer’s ability to use Chameleon effectively and smoothly.

That’s when our Support Engineers step in. As skilled troubleshooters, they save the day when these cases arise – they investigate, uncover, explain, resolve, and most importantly, win back trust.

Because our product operates within our customers' applications, there is a lot of technical sophistication under the hood, ****and often Support Engineers troubleshoot within the intricate connections between Chameleon and various applications.

As such, this role is ideal for someone who enjoys erse challenges and problem-solving and wants to be Customer-facing.

What you will do specifically

• Engage customers experiencing difficulty in a friendly and comforting manner. Build trust and empathy with our customers by understanding and teaching them.
• Act like a detective to efficiently troubleshoot a wide range of issues (often includes logging into our customers’ software and being able to recreate the issue consistently).
• Dig deeper into issues to uncover the root causes and potential solutions by leveraging Chrome Developer Tools, reviewing our code base, and any relevant data from our database
• Represent Chameleon effectively when responding to customers, attending customer meetings, and, where necessary, serving as the technical expert in sales meetings.
• Clearly document bugs and product improvement feedback, working closely with internal teams to escalate complex issues and help improve the quality and reliability of our product.
• Contribute to the continuous development, improvement, and maintenance of a comprehensive knowledge base for self-serve troubleshooting.
• Share knowledge and best practices with fellow Support Engineers, Customer Success Managers, the Sales team, and other product specialists to foster a collaborative and supportive environment.

Skills and experience that will aid success in this role

• 2+ years working in a technical support or engineering position
• 1+ years working at a SaaS startup (<50 employees)
• Good understanding of HTML, CSS, and JavaScript
• Ability to understand and troubleshoot complex API structures
• Comfort and confidence with using the browser console and other debugging tools
• Empathy with customers and their goals, challenges, and situations

Other requirements

• You have a fully functioning workstation and a quiet place to work (and take calls) with a high-speed internet connection
• You are located in the Pacific Timezone or Mountain Timezone
• Fluency (written and verbal) in English

Key benefits

💵 Salary range for this role is $70k - $100k USD annually, based on experience and amount of early-stage equity

🚀 High-quality standards, regular feedback, and opportunities to help you grow quickly

🌳 Flexible work hours and generous time off, plus no-meeting Fridays! 🤸‍♀️

💻 New MacBook and budget for home office equipment

🧘 Allowance for mindfulness/meditation app subscription

💡 Work with some of the best product people in the world as customers

🏕️ Fully-paid international team retreats _(next one in first week of May!)

 🌈 Chameleons are all different and uniquely beautiful. They change and aren't required to associate or identify with any specific labels. We welcome the chance to get to know you and are committed to building a erse and inclusive team that consists of a variety of backgrounds, cultures, languages, experiences, preferences, and characteristics. That's what helps us all grow and evolve.

View the full job description here

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Are you ready for a career you can BELIEVE in?  

• Do you have a strong belief in the 2nd Amendment? 
• Do you support the natural-born right to armed self-defense? 
• Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)? 

Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.

The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe. Learn more about the USCCA at https://www.usconcealedcarry.com/ 

**Elevate your career with us and reap the rewards of your success!

• Starting salary $18.00/hour+, based on experience
• Shift premium available based on days and hours worked
• Eligible for annual company incentive plan 
• 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
• Workplace Flexibility - Headquarters, Remote Work-from-Home, and Hybrid options.
• Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
• Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, & Pet Insurance
• Complimentary USCCA Elite Membership & Store Discounts

Position Summary: 

Advisors provide a world-class experience for our members who reach us by phone. Be part of a team primarily responsible for receiving inbound contacts from USCCA members and prospects and for making outbound calls to welcome and serve our members. Build deep connections while helping others be the very best protectors of self and family. If you want a job that can make a true difference in someone’s life, every day, then this role is for you!  Join a super fun team and excel in a role that's at the backbone of our sales and service operations.

You will engage in real conversations that deepen trust between our members and the brand. This position educates customers on the value of membership, executes sales that meet their needs, and provides an unprecedented service experience. You will play a vital role in needs-based selling by understanding and responding to customer requirements and discussing product options that enhance their membership value.

Connect, inform, and assist with needs ranging from updating account information, processing payments, discussing and executing product and membership purchases, and member retention efforts. This is your opportunity to perform in a supportive team environment and use your unique talents to do meaningful work at one of Newsweek’s Top 100 America’s Most Loved Workplaces!

**

**Essential Duties & Responsibilities:

• Field customer calls, troubleshoot and resolve issues, strengthen member relationships.
• Respond to customer inquiries with knowledgeable, well thought out answers.
• Deepen and retain member relationships through engaging conversations.
• Maintain up-to-date knowledge of our products, services, and promotions.
• Operate with a “find needs, fill needs” mindset. Provide solutions, offers, and information to match customer needs for product and membership needs. 
• Handle and resolve customer concerns with empathy and attention to detail.
• Follow up with customers as needed to ensure the best possible service experience.
• Save/retain customers who are contemplating non-renewal of their membership.
• Meet or exceed established targets and key performance indicators.
• Collaborate with your team members and help one another learn and grow.
• Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.

Required Skills/Experience: 

• High School diploma or equivalent. Associate’s degree or higher preferred.
• Prior work history in a Customer Service or Sales role. Experience in fielding customer concerns by phone is a plus.
• Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
• Excellent interpersonal skills; strong written and verbal communication abilities. Able to quickly establish rapport with people.
• Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
• Computer fluency; working knowledge of software applications and advanced internet functions.
• Passionate about delighting customers and communicating with them through conversation.
• Able to work equally as well in a team environment, in-office or remotely. 
• Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.
• Demonstrates the Core Values of Delta Defense, LLC.

We provide 8 weeks of PAID training for this role, so you will be knowledgeable and confident when engaging with our members. Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License. 

** Must be able to complete Full Time PAID Training (Monday-Friday) for the first 8 weeks upon hire. **  Training is virtual for remote employees. 

Hiring for Full Time positions only. Afternoon and evening shifts available.  

This position can be performed in our beautiful headquarters in West Bend, WI, hybrid schedule or remotely.  

Why YOU should Work at Delta Defense!  

• We are a fun, fast-paced, and rewarding place to work and grow!
• Nationally recognized in 2023 as a Newsweek Top 100 America’s Most Loved Workplace.
• Top Workplaces USA award in 2022!
• Named on Inc. 5000 “Fastest Growing Private Companies” list 12 years in a row!
• Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row!
• Milwaukee Business Journal “Best Place to Work” award 6 years in a row! 

Benefits information can be reviewed at: https://www.deltadefense.com/careers  

Anticipated application close: 08/01/2024

If you are a Colorado resident, please email us at [email protected] to receive complete benefits information. Please include the job title in the subject line of the email. 

PM19 

**LI#-Remote