Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

We are looking for a remote contractor to support our Catering Operations team. Our team manages all Catering at Local Kitchens, which involves client management, order / cost management, and data support.

The Operations Support Lead will:

• Actively maintain our internal catering database and record all revenue and operational data from catering
• Manage all incoming orders and ensure our kitchens have all necessary information for success
• Direct support client catering relationships
• Be on-call to handle any catering support issues

**

• Excellent written and verbal communication - you know how to convey the proper professional tone
• Attention to detail
• Experience with Excel, Google Suite
• Comfortable with data entry and managing multiple stakeholders
• Ability to learn quickly - we are a fast moving company that’s constantly changing

**

• Bias to Action - you can move fast to get the right results
• LOVE helping people
• Respect - yourself, your teammates, your guests
• Ownership - take pride in everything you do
• On Time - ready for work, getting back to guests, being punctual is a sign of respect

"

ABOUT THE ROLE

At New Story, we believe a home is the foundation for a flourishing life. That’s why we're on a mission to house 1 million people by 2030 and fundamentally change the market and social structures keeping families out of safe housing today. 

As a global organization, we are in the best position to have maximum impact and achieve our mission. The Controller plays a critical role by designing and overseeing our accounting and flow of financial data in this international context. The Controller will cultivate a team and operation that provides timely, accurate, and insightful financial information to New Story executives and stakeholders, and meets the unique compliance and reporting needs of each subsidiary. This role reports to the CFO.

WHAT YOU'LL ACCOMPLISH

* Implement accounting system and framework that supports the evolving organizational structure of New Story and its international subsidiaries

WHAT YOU'LL DO

* Lead the current accounting team consisting of our Revenue Operations Manager and outsourced accounting partner, Acuity* Own timely and complete month-end accounting close and reconciliation

WHO YOU ARE

* 10+ years of professional accounting work experience of progressing responsibilities

IT’S AN ADDED PLUS IF YOU HAVE…

* Professional fluency in Spanish

BENEFITS

* Health & Wellness.  We believe in thriving communities and that starts with our team being happy and healthy. We offer generous medical, dental, and vision benefits alongside a monthly wellness stipend, so you can invest in your own wellness and health.

LOCATION & COMPENSATION

This role is open to remote candidates based in the United States, with a preference for candidates in Atlanta and Denver. Also open to candidates in Mexico City who have the experience outlined above. Our offer will be commensurate with experience and location.

ABOUT NEW STORY

We pioneer solutions to end global homelessness. We work with local organizations around the world to build successful, thriving communities, and we are fully committed to researching and developing new ways of building better and faster. Since New Story started in 2014, we have built over 38 communities across 4 countries resulting in over 14,000 lives impacted through safe housing.

We’re a vibrant and energetic team based in Atlanta and Mexico City. Usually, you can find us drinking coffee or bubble tea and eating churros wherever we can find them. 

ABOUT OUR CULTURE

Culture is #1 for us. We invest significant time, focus, and resources to building the best environment possible. Why? Over the course of the year we spend a large chunk of our time at work. So at New Story, we want our team to find fulfillment, autonomy, mastery, and joy at work. A workplace where you can bring your whole self.

At New Story, you can expect to find a culture that reflects our values:

Humble Pursuit Of Excellence.  A combination of personal humility and intense professional will.

Express Gratitude and Empathy. How would you like to be treated? That’s how we strive to treat others. Always go above and beyond to do for others what you'd like them to do for you.

Improve Through Learning and Feedback. Learn why something worked or didn't work, then implement the learning into future actions.

Team of Founders. An extreme ownership mindset where you see a problem, take action, and go above and beyond to help the team.

Think Big, Breakdown, and Execute. Set big measurable goals, formulate a plan, then execute the plan with relentless focus.

Simplify. Do more with less. This applies to everything: marketing, design, team meetings, writing, operations, and beyond.

A WELCOMING PLACE FOR ALL

New Story strives to nurture a welcoming culture of shared values and radical candor for everyone. We welcome all applicants, regardless of background, to submit an application. Black, Indigenous, and people of color are especially encouraged to apply! We know we will only succeed if we have a team who brings a wide variety of perspectives and backgrounds. 

As an equal opportunity employer, our hiring decisions are based solely on qualifications, merit, and business needs at the time of hire. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization. 

",

Time zones: EST (UTC -5), CST (UTC -6)

President’s Executive Assistant

Work for a fun, dynamic leader virtually for 10-12 hours a week. Aha Media Group is looking for a part-time Executive Assistant to the President, Ahava Leibtag.  This is a key position for the organization, as you will be the master juggler of Ahava’s schedule—and let me tell you, she’s all over the place. Like literally. Travels all of the time. Aha Media is a warm, team environment where we work hard, but enjoy our families and other personal commitments.   

Responsibilities:

• Calendar Management: Manage and maintain Ahava’s calendar and make travel arrangements as needed.   
• Retreat planning: Coordinate with the Leadership team to plan semi-annual team retreats 
• Team Morale: Manage anniversaries, birthdays, all of the fun stuff. Plan and execute semi-annual virtual team events
• Hiring/Recruitment: Review all resumes, email applicants, schedule interviews, check references
• Research: Occasionally help the President with research

Audantic provides data and analytic solutions that empower our customers to make decisions in real time and drive revenue growth. Since our first client in early 2014, who is still with us today, we have ridden a wave of rapid organic expansion that has allowed us to scale into every major MSA, bootstrap profitably, and build out one of the most passionate and talented teams in our industry.

We love solving hard problems. Our passion for creating cutting edge technology, our principles and culture, and our desire to create dramatic customer outcomes has positioned our company and our product as the industry standard. The core technology our team has developed uniquely positions us to dramatically redefine revenue strategy, measurement, and outcomes across every market segment.

Administrative Assistant / Bookkeeper Role

$50,000-$60,000

We are searching for a proven Admin / Bookkeeper to join our quickly growing team and help us to reinvent how data and analytics is applied across all market segments in the residential real estate space. 

Our ideal candidate should be a self starter, highly organized and detail oriented and ready to tackle any challenges a start up may face. In addition to day-to-day entry for A/R and A/P, you will interact with clients and assist them in making payments and answering questions. You will be responsible for managing all day-to-day administrative tasks such as client on-boarding, terminations, change requests and assisting the executive team. You will also be involved in HR processes such as payroll and benefits enrollment. 

Responsibilities

Bookkeeping

• Handle all A/P and A/R, track Accounts Receivable Aging
• Enter, reconciliations, review and / or verify all transactions in bank, credit cards and other financial accounts
• Assist with Month End and Year End; coordinate 1099’s, W2’s and W3’s. 
• Manage payroll and employee benefits
• Manage State registration and taxes for payroll and sales tax 
• Track company expenses and receipts 

Administration

• Be able to multitask in a fast paced environment. Knowing how and what to prioritize will be a key to success
• Be proactive: anticipate important meetings and deadlines, and ask the right questions to assess priority of projects and tasks
• Enter and update client information in our CRM, providing white glove service to our customers during their onboarding process
• Assist the executive team with administrative tasks as needed
• Support company culture through company weekly game hours and internal party planning

Requirements

• Minimum of 3 years bookkeeping / administrative experience
• BA / BS Degree 
• Proficiency with Quickbooks Online, GSuite and Microsoft Office and comfort with (or willingness to learn) Gusto and a variety of collaboration tools, such as Zoom, Slack and Trello 
• Proven record of exercising discretion and confidentiality with sensitive information 
• Positive, energetic attitude as you promote a positive company culture
• Knowledge of general office procedures (e.g., correspondence, scheduling, etc.)
• Ability to adapt procedures, processes and techniques to the completion of assignments
• Clear and effective organizational, communication and interpersonal skills
• Experience with making travel arrangements for groups 

Nice to Have

• Familiarity with OKRs, QBRs, or equivalent organizational alignment frameworks
• Experience working in or with high-growth startups, especially SaaS
• Prior experience with Salesforce CRM and SaaSOptics 
• Ability to meet in person 1-2 a year in Seattle or on Company Off-sites (not required, as we're 100% remote)

Why Choose Audantic? 

• You matter here. Your work will make an impact. On this team, for better or worse, your results will make a big difference to your team, our customers, and the industry.
• Our clients love us, we are bootstrapped, profitable, in a strong financial position.
• We have incredible people here with shared values and goals.
• We do hard things, we solve hard problems, we create new solutions.
• We are fun! We have parties, have weekly game time, and like to goof around.
• Great benefits - 100% paid Health, Dental, Vision
• Generous PTO and flexible schedule (Paid holidays and 20 days of PTO)
• Distributed team - you get to work 100% remotely
• Retirement Benefits – 401k plan with matching
• Customized monthly perks

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

What do you think about supporting people and businesses in their growth phase?  Is SaaS your cup of tea? Are lead generation and sales topics near and dear to your heart? 

We’re looking for an ambitious and client-centric Customer Success Executive who excels at building & maintaining long-lasting relationships and understanding how outbound sales work. The customers you build relationships with throughout the US will look to you as a trusted partner and advisor to help them navigate the world of LinkedIn Automated Lead Generation.

The ideal candidate is someone who has at least 2 years of hands-on experience onboarding, retaining, coordinating, and ensuring clients’ success in the B2B software environment, preferably with a sales background and a LinkedIn proficient user. 

The Role

Driving onboarding, adoption, and retention of our customers

Outlining and following up on onboarding with customers for a smooth start using the platform

Empowering our customers by regularly conducting product training and sharing best practices for their outbound campaigns.

Proactively reaching out to customers with recommendations on how to optimize their usage of Salesflow.

Reviewing our customers' sales processes to ensure they are adopting, utilizing, and gaining value from our solution.

Owning the entire customer lifecycle, from onboarding to engagement, and renewal.

Monitoring and identifying opportunities for expansion of existing customer use cases.

Analyzing account churn, identifying reasons for it, and implementing action plans to regain your customers

Advocate existing customer needs and issues cross-departmentally

Build and maintain an in-depth understanding of our platform, how it works and the benefits it provides.

Dealing with renewals, and working closely with AE team on cross-selling and upselling opportunities

Data-driven, auditing your accounts and proactively ensuring users leverage the platform as much as possible 

The Profile

2+ years of successful account/customer success management at a middle level in the tech arena, preferably with a sales and lead generation background

Experience in working internationally, managing a variety of accounts from SMB to Enterprise, and being comfortable hosting and leading meetings

Great understanding of and a passion for the SaaS or client-facing roles

Fluent in written & oral English; additional languages would be valuable – French, German, Dutch

Business development/SDR management experience is desirable and a bonus 

Enthusiastic and energetic personality, and accountable, authentic, ambitious, resilientStrong knowledge of LinkedIn, Salesforce, HubSpot, Slack, G-Suite, other MS Office tools, and sales & marketing automation tools.  

The Proposal

Our start-up environment offers challenging assignments and an international working environment

Our team is fun, friendly, and offers fantastic career growth opportunities

A competitive salary and a generous performance program based on KPIs

100% remote work and flexible working hours 

23 days of paid vacation + local public holidays, plus an additional day on your birthday (because we love what we do, but we also love vacation!)

Annual personal development budget of  €800 for conferences, courses, books, career coach, etc.

Customer success training program powered by Sales Impact Academy

The Role:

We are searching for a Senior QA Engineer. You can be a perfect candidate if you are growth-oriented, you take pleasure in your work, and you enjoy working on new ideas to develop exciting products. By joining Proxify, you will get considerable opportunities to work with leading brands and amazing startups to build their next product and growth features. 

What we are looking for:

• You have +3 years of experience with backend service testing, performance instrumentation, test automation, and Software Quality Control;
• You have +2 years of experience with either Java, Golang, Selenium;
• You have +2 years of experience with testing REST based APIs;
• You follow best practices and conventions;
• Relevant experience in CI/CD and related tools;
• Responsible and able to work with minimal supervision;
• Upper-intermediate English level;
• You can communicate well with both technical and non-technical clients.

**

• Timezone: CET (+/- 3 hours);
• Basic knowledge of DevOps culture where necessary.

**

• Being able to write reusable, testable, and efficient code;
• Writing the test cases in Java or Golang;
• Working on the percentage of 50/50 between manual and automated tests;
• Collaborate with other team members and stakeholders.

What we offer:

Your benefits with Proxify:

• Be part of Proxify community: Network with like-minded and enthusiastic iniduals to make a difference. 
• Make an impact: You get the opportunity to work on the projects that inspire you and add value to your career.
• Transparency: Contracts with transparency in earnings and working hours.
• Save your time: Fast and efficient hiring process to match you with the project of your preference.

Ownership: Take ownership of your work and enjoy more freedom in your career.

Time zones: ART (UTC -3), UTC -4, UTC -3, UTC -2, GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), CEST (UTC +2), BST (UTC +1), CVT (UTC -1)

**

Working at Data Virtuality means being part of an international team and thriving. What we offer is remote work from your home, wherever it is. Further, you can expect an unlimited long-term freelance contract with full-time work, benefits, and genuine team spirit.

At Data Virtuality, you will experience respectful interactions, harmonious teamwork,

WHAT OUR FANTASTIC TEAM WORLDWIDE LOVES ABOUT WORKING WITH DATA VIRTUALITY:

• A stable and reliable job with the freedom and flexibility of a freelancer

• Flexible working hours + fix salary + paid holidays

• Fast and dependable monthly payment – in EUR, USD, or Crypto, as you prefer

• Contributing to the success of a growing company

• Developing a groundbreaking data technology and working with cutting-edge technologies

• Knowledgeable and approachable C-Level

• Continuity and growth potential

• Friendly and international colleagues

• Full integration into our teams and invitation for our team events worldwide

THE POSITION

Full-time. Freelance. Remote. m/f/d

As a Product Manager for Customer UX, your overall goal should be: to increase the satisfaction of our customers, improve conversion rates, and identify and eliminate potential user experience issues before they become a customer problem. What do we think about how you achieve your goal (There might be some more ways to get to Rome. Your responsibilities are just limited by your drive, ideas, and know-how):

As a Customer Experience Specialist, you will work together with our CEO on our SaaS products. You plan and manage the web front-end roadmap and its backlog, especially Customer UX. Due to your broad experience, you can estimate the time required and plan implementations on this information with our developers. You will plan and deliver UX designs while working closely with cross-functional teams to create optimal and intuitive frontend usability and user experiences for our SaaS Platforms. Therefore it‘s needed to work with customers, partners, and other Data Virtuality stakeholders to identify and clarify functional and non-functional requirements for the product. Based on this, you will write high-quality specifications and communicate specific and actionable requirements to QA and development teams. So we expect that you will influence the product management and development teams to achieve solutions that are right for our customers.

You will be our internal champion for ensuring that our product makes

an excellent qualitative impression and radiates high-class value.

WHAT YOU SHOULD BRING TO THE TABLE

• You are obsessed with establishing a perfect customer experience, and at the same time, you can easily talk with developers and understand the technical context.

• 5+ years of Product Management experience in an independent software vendor, working on SaaS applications, ideally in a Data Management related environment.

• Strong technical background with the ability to quickly develop deep product knowledge.

• Demonstrated skills in analysis, design, product development, and planning.

• Strong project management skills and proven ability to generate end-to-end designs - from concept through production detailing.

• Ideally, experience with Google Analytics, Mixpanel, Fullstory or similar.

• Ideally, proficiency with wireframing and prototyping tools, such as Axure, Sketch, Illustrator, Photoshop, Balsamiq, etc.

• Ideally leadership experience

NICE-TO-HAVE

• Experience with data management, product information management, data governance, data warehousing, business intelligence, or data visualization is a plus

• Experience with Cloud (SaaS) software or Big Data technologies is a plus

• Experience in working in agile teams

WHAT WE WOULD LIKE TO SEE FROM YOUR PERSONAL SIDE:

• Excellent interpersonal skills, with a proven track record of building strong relationships and establishing credibility with customers, prospects, sales and development teams, and the management team

• Highly self-motivated and team-oriented

• Able to work both autonomously and effectively as part of a fully distributed team

• Strong communication and presentation skills, with fluency in English

• Technological vision

We are an established SaaS company passionate about enabling a “work from anywhere” world. We walk the talk and are leaders in asynchronous work. We offer unique benefits including paid sabbatical, work from anywhere, and most importantly the opportunity to be a leader in transitioning the world to remote work. This is a full-time, 100% remote position that will allow you to work from anywhere.

About the Role

We’re looking to add a talented Technical Support Representative to help us accelerate the future of remote work. As a Technical Support Specialist, your primary task is to become a trusted advisor to Time Doctor customers by helping them overcome any technical barriers they may encounter before and while using our products, enabling them to achieve their business and team objectives.

A Technical Support Specialist will respond to client interactions in the form of chats and emails in a timely manner. They will be continuously managing the conversation(s) while performing necessary technical investigation and troubleshooting until the reported issue is resolved. You will answer basic inquiries about our products, including Billing and Feature related requests, and act as a customer advocate for potential product feature enhancement based on their requirements.

As a TSS, you will assist other team members within the company (Sales and CSMs) by responding to their technical inquiries and any help they may require to provide service to a customer they are in contact with. You may also be asked to join a client call for any necessary technical input.You will be required to be available 4PM - 3AM GMT +8 timezone.

**

• Respond to and Manage customer interactions through chat, email, and Zoom calls in a professional and timely manner. Maintain courtesy throughout the conversation.
• Provide technical assistance to customers' concerns by performing essential troubleshooting and thorough investigation until a resolution is obtained.
• Work closely with Sales and CSMs (when necessary) to ensure the customer experience is prioritized end-to-end.
• Display a sense of urgency and ownership when faced with critical or unknown issues.
• Respond to customers' basic billing inquiries and assist in processing billing-related tasks such as refunds, account activation, trial extension, and the like.
• Clearly and effectively communicate ideas to both customers and peers.
• Perform first-level QA tasks by testing a potential “Customer Bug” with the aim of reproducing the issue using a test account.
• Respond to internal team’s technical inquiries and assist them in resolving technical issues.
• Attend customer scheduled meetings on time.
• Partner with your regional Squad Leads to escalate any client or other internal concerns or issues and form a plan to resolve or hand off to another team member.

**Other Responsibilities May Include

• Conduct necessary remote sessions with customers to extend help in resolving their concerns or gather additional information to help with the investigation.
• Review help center articles and flag anything that needs to be improved/changed/updated.
• Perform callbacks upon customer request to understand customer concerns and provide the appropriate help.

**

Required Skills & Experience

• Experience in a Customer Service role for more than a year, providing technical support to remote customers.
• Experience in using Service Desk CRM tools to ensure effective delivery of service. (Freshdesk, Zendesk, HubSpot)
• Knowledgeable in SAAS applications and the like.
• Basic knowledge and understanding of multiple technological domains such as Networking, Programming, System Administration, Security, Storage, Database, Saas, etc.
• Ability to communicate clearly and effectively in English, both written and verbal.
• Possesses a passion for continuous improvement/development.
• Can work with minimum supervision and within a remote work setup.

**Important Character Traits:

• Keen attention to detail.
• Excellent Team player
• Proactive and shows initiative.
• Has a strong sense of ownership and values for excellent and high-quality work
• A logical thinker and Problem solver.
• Open, Honest, and shows Integrity.
• Passionate about helping others.

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**

Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

We’re a erse global team of over 130 people working 100% remotely in over 30 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here - https://www.timedoctor.com/about-us.html

👋 Howdy,

Stuart here, founder of Booster Apps. We’re on a mission to empower ecommerce store owners to grow their businesses using our automated software. From established online shops to traditional, brick and mortar stores, we’ve helped over 1 Million Shopify merchants over the last 7 years generate over $3.2 billion in additional sales—and we’re just getting started! 🚀

We are looking to hire a skilled operator to continue to run and scale our business.

Our team has been fully distributed from day one, and we encourage anyone, anywhere to apply!

About the job

Big picture, you'll be working toward an overarching goal:

Work to ensure Booster Apps operates smoothly by implementing our existing playbooks and key processes. You’ll be the lead for the business on a day to day basis, while also liaising with the founder on strategy.

Booster Apps is run using the EOS framework where we currently have a nimble team of 12 awesome team members.

What will you be responsible for?

• Oversee day-to-day operations of our existing Booster Apps team to ensure they continue to deliver exceptional experiences.
• Run the playbook and pre-built strategy to ensure the business is running smoothly.
• Track and take ownership of key metrics and initiatives in the business.
• Identify needs for new teammates, then hire for those roles.
• Lead a weekly meeting to report on high level business metrics
• Maintain a strong culture of customer success that is centered around helping merchants boost their online sales.
• Collaborate with cross-functional teams (product, engineering, marketing, etc.) on moving initiatives forward.
• Solve problems that arise – and document solutions.

Who you are

• You’re self-driven with an entrepreneurial approach and work autonomously with limited guidance.
• You’re dependable, reasonable and trustworthy, with proven sound judgment.
• You’re knowledgeable in Saas business processes and methodologies, including working within a fully remote team.
• You are cost-effective and understand business financials and metrics.
• You know how to run playbooks in place, and ensure things go smoothly.
• You have outstanding communication and leadership skills.
• You’re adept at context depending on the problem and proactive.

Requirements:

• 4+ years of SaaS experience. We’ll want to hear about your experiences on the front lines managing difficult customer service or success situations.
• 1+ years experience managing a team in the software space. We’ll want to hear about your ability to effectively teach and mentor team members to operate at the next level and implement growth initiatives that have positively impacted a company’s trajectory.
• Be tech-savvy and comfortable with working remotely.
• Have an entrepreneurial, self-motivating attitude with plenty of grit, analytical prowess, and resourcefulness to get 💩 done.
• Be empathetic and enthusiastic about solving problems and helping others.

Nice to have, but not required:

• EOS experience
• eCommerce experience
• Shopify experience

❤️ Things we love:

• Living by our GAINS core values of Growth Mindset, Analyze Before Assuming, Iterate & Improve, Nurture Relationships, and Scrappy.
• Helping over 1M Shopify merchants who have installed our software
• Having a stress free work environment!

🤮 Things we avoid:

• Micro-managing
• Egos
• Drama

Does this sound like you would be a good fit? Please complete the application form and we'll be in touch.

Thank you! 🙏

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Who we are looking for

We have an immediate opening for an ambitious, detail-oriented, multi-talented, and experienced / senior full-stack Node.js developer. You'll work with our team to test features, define test plans, and perform stability/regression testing on the products we build.

**

• You are looking for a chance to create engaging and interactive web applications
• You love building both back-end and front-end code for new or existing applications
• You enjoy the problem-solving involved in designing an efficient data model
• You love working with services and APIs to bridge communication and extend features from other applications or services
• You're comfortable and experienced talking or presenting updates to clients
• You want to participate in project planning, design review, and architectural meetings
• You always look for ways to increase your knowledge and find things to be passionate about

Qualifications

• Three or more years of experience with HTML/CSS
• No less than three years of developing and maintaining with NodeJS and related frameworks
• Experience with Front-end Javascript frameworks and libraries (including AngularJS, React, Vue, and similar)
• Agile development
• Git flow

Valued Experience

• Experience with cross-platform frameworks such as Electron, Flutter, ReactNative
• Experience with mobile languages such as Java, Kotlin, Objective C
• Ability to take a PSD/AI design and convert it to W3C-compliant markup that looks identical (pixel-perfect)
• Experience with code repositories (we use Git)
• Ability to become proficient with new technologies quickly
• Experience working as a member of a professional services team

Compensation

Your compensation will truly be based on your experience and how closely a fit to the above points you are. We're a profitable and growing company that believes in high tides raising all boats. So as the company succeeds, the larger your share of the profit and overall benefits.

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

**Key Responsibilities:

• Manage and control all corresponding project stages requirements analysis/gap analysis, construction, testing, and production conversion, as assigned
• Manage the daily/weekly project assignments and monitor progress against the assigned work plan to assure those objectives are met within the prescribed time, cost, and quality measures
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Responsible for identifying internal and external stakeholders, understanding their communication requirements, and fulfilling them
• Effectively communicate project expectations to team members and stakeholders in a transparent fashion
• Define and communicate project success criteria throughout the project life cycle
• Facilitate the definition of project scope, goals, and deliverables
• Plan and schedule project timelines as well as track project deliverables
• Provide direction and support to project team stakeholders
• Provision of timely and accurate information for client billing
• Track project milestones and deliverables throughout the project lifecycle
• Identify and manage project dependencies and critical path
• Proactively manage changes in project scope, identify potential roadblocks, and prepare contingency plans
• Responsible for the smooth transition through each phase of the project
• Lead project management conference calls as needed with the clients and stakeholders
• Respond to client and stakeholder questions within a reasonable amount of time
• Develop and fosters client relationships
• Conduct project post-mortems and report recommendations to resource managers
• Continually look for ways to increase customer satisfaction

**Job Requirements:

• Bachelor’s degree in management or a relevant field or 10-year direct project management experience
• Certificate in project management (PMP) from PMI or 5 years direct project management experience
• 4+ years of experience in enterprise software delivery
• Direct work experience in a project management capacity within the Hospitality landscape is a strong plus
• Excellent communication skills, demonstrated problem-solving skills, the willingness to roll up one’s sleeves to get the job, the ability to multitask and manage to change priorities while meeting the demands of internal and external stakeholders
• Ability to interact with all levels of management, from senior management to technical personnel, with hospitality clients
• Skilled at working effectively with cross-functional teams
• Ability to contribute to an atmosphere of teamwork through collaborative behavior and open communications
• Available to travel as required by assigned projects
• Multilingual capabilities (Spanish, German, etc.) a strong plus

As a data engineer on the Data Feeds team, you will work closely with other engineers, analysts and data scientists to build out robust data pipelines that support the analytics and reporting for the various products that drive the Chainlink oracle data ecosystem. The current focus is price feeds on centralized and decentralized exchanges - analyzing price, liquidity, volatility, and will quickly evolve to other data types to meet the growing demands of the blockchain ecosystem. You will report to the engineering manager on the team.

**

• Own the data warehouse that supports the analytics and data science functions
• Develop real time and near real time data pipelines to produce datasets that enable data analysts and data scientists to analyze data quality, and power monitoring and alerting in the event that a data provider becomes unreliable (GCP / BigQuery)
• Evolve the architecture of our data ecosystem as we scale the amount of data sources we warehouse
• Actively participate in leveling the team’s engineering and data bar, increasing the velocity of the team and the reliability of the product

**

• 5+ years of professional data engineering experience working in a collaborative product-driven environment
• Professional experience working on a cloud based big data system (AWS/GCP) 
• Professional experience with SQL
• Experience building data pipelines using workflow management engines such as Airflow
• Experience owning multi month long projects, including communication of progress, dependencies, and risk mitigation directly with stakeholders and partners

**

• Experience in DBT, BigQuery
• Experience in building data pipelines
• Experience in blockchain and other Web 3.0 technologies
• Experience in building or working with distributed systems
• Experience working with a team located across multiple time zones

Our Principles

At Chainlink Labs, we’re committed to the key operating principles of ownership, focus, and open dialogue. We practice complete ownership, where everyone goes the extra mile to own outcomes into success. We understand that unflinching focus is a superpower and is how we channel our activity into technological achievements for the benefit of our entire ecosystem. We embrace open dialogue and critical feedback to arrive at an accurate and truthful picture of reality that promotes both personal and organizational growth.

About Chainlink Labs

Chainlink is the industry standard oracle network for connecting smart contracts to the real world. With Chainlink, developers can build hybrid smart contracts that combine on-chain code with an extensive collection of secure off-chain services powered by Decentralized Oracle Networks. Managed by a global, decentralized community of hundreds of thousands of people, Chainlink is introducing a fairer model for contracts. Its network currently secures billions of dollars in value for smart contracts across the decentralized finance (DeFi), insurance, and gaming ecosystems, among others. The full vision of the Chainlink Network can be found in the Chainlink 2.0 whitepaper. Chainlink is trusted by hundreds of organizations—from global enterprises to projects at the forefront of the blockchain economy—to deliver definitive truth via secure, reliable data.  

This role is location agnostic anywhere in the world, but we ask that you overlap some working hours with Eastern Standard Time (EST).

We are a fully distributed team and have the tools and benefits to support you in your remote work environment.

Chainlink Labs is an Equal Opportunity Employer.

We’re looking for an engineering leader with a strong background in managing a high- performing team of systems administrators and engineering operations. As an engineering manager, you’ll be responsible for people engagement and growth, overseeing project goals, contributing to overall product strategy, and collaborating with cross-functional teams. We need someone who is comfortable in a fast-moving environment with lots of moving pieces. 

You will be responsible for our team that proactively monitors alerts and performs manual monitoring and gives first response triage of issues. 

This is a career-defining opportunity to be a part of a fast-growing tech company that is successfully implementing a key piece of the world’s blockchain infrastructure that will power the digital agreements of the future.

**

• Mentor and hire a team of talented blockchain systems admins/ops
• Drive projects and provide leadership in an innovative and fast-paced environment 
• Take responsibility for the overall planning, execution and success of complex projects 
• Ensure systems maintenance operations, data provider quality and node operator quality
• Work closely with our incident response team to ensure alignment between teams
• Proactively communicate with leadership: provide context around risks/blockers/meline, seek guidance, and recommend a direction

**

• Bachelor's degree in Computer Science, similar technical field of study, or equivalent practical experience.
• Experience in software development in one or more programming languages
• Experience managing a software engineering team on projects with technical deep-es into code, networking, operating systems and/or storage.
• Experience designing and implementing automation tools
• Experience working within an Agile environment

**

• 5+ years of professional systems administration experience, with 1+ years of experience as a manager
• Knowing your way around the Ethereum ecosystem and using common blockchain explorer and smart contract tools is a plus
• Previous experience and knowledge of our tech stack: JSON, AWS, ELK, alerting and monitoring tools.
• Demonstrated experience managing or leading development teams of > 4 engineers
• Startup experience

Our Principles

At Chainlink Labs, we’re committed to the key operating principles of ownership, focus, and open dialogue. We practice complete ownership, where everyone goes the extra mile to own outcomes into success. We understand that unflinching focus is a superpower and is how we channel our activity into technological achievements for the benefit of our entire ecosystem. We embrace open dialogue and critical feedback to arrive at an accurate and truthful picture of reality that promotes both personal and organizational growth.

About Chainlink Labs

Chainlink is the industry standard oracle network for connecting smart contracts to the real world. With Chainlink, developers can build hybrid smart contracts that combine on-chain code with an extensive collection of secure off-chain services powered by Decentralized Oracle Networks. Managed by a global, decentralized community of hundreds of thousands of people, Chainlink is introducing a fairer model for contracts. Its network currently secures billions of dollars in value for smart contracts across the decentralized finance (DeFi), insurance, and gaming ecosystems, among others. The full vision of the Chainlink Network can be found in the Chainlink 2.0 whitepaper. Chainlink is trusted by hundreds of organizations—from global enterprises to projects at the forefront of the blockchain economy—to deliver definitive truth via secure, reliable data.  

This role is location agnostic anywhere in the world, but we ask that you overlap some working hours with Eastern Standard Time (EST).

We are a fully distributed team and have the tools and benefits to support you in your remote work environment.

Chainlink Labs is an Equal Opportunity Employer.

All roles with Chainlink Labs are globally remote based. We encourage you to apply regardless of your location.

Chainlink decentralized oracle networks provide tamper-proof inputs, outputs, and computations to support advanced smart contracts on any blockchain. As the ecosystem continues to grow at an explosive pace we are building the infrastructure to further secure the reliability of our networks and incentivize good behavior 

As a smart contract engineer on the Economics team, you will develop highly impactful smart contracts that further secure Chainlink oracle networks to provide best in class off-chain data to the blockchain ecosystem. You will work closely with all functions at Chainlink, from engineering, operations, finance, marketing, and more to ensure the team releases easy to use and easy to manage smart contract driven products. Your core team will be composed of smart contract and software engineers and you will report to the engineering lead on the team.

**

• Owning large components of the smart contract architecture that secures Chainlink data feeds
• Work closely with fellow engineers to build the end to end experience for your products
• Work closely with operations to ensure smooth deployment and management of your dApps
• Partner with the research team to build products that are practical and easy to use
• Collaborate with non-technical stakeholders to ensure you build products that delivery positive user experience and meets business constraints
• Actively participate in leveling up yourself and your peers in Solidity and smart contract development

**

• 3+ years of professional engineering experience working in a collaborative product-driven environment
• Deployed multiple smart contracts to Ethereum mainnet or an EVM compatible chain that secured substantial user funds
• Deep understanding of Solidity and the EVM
• Active participant in the blockchain ecosystem as a user
• Experience owning multi month long projects, including communication of progress, dependencies, and risk mitigation directly with stakeholders and partners
• Computer science fundamentals and systems design
• Experience in Rust, TypeScript, AWS
• Experience developing smart contracts on non-EVM blockchains
• Experience building dApps end to end

Our Stack

Rust, Solidity, Typescript, AWS

Our Principles

At Chainlink Labs, we’re committed to the key operating principles of ownership, focus, and open dialogue. We practice complete ownership, where everyone goes the extra mile to own outcomes into success. We understand that unflinching focus is a superpower and is how we channel our activity into technological achievements for the benefit of our entire ecosystem. We embrace open dialogue and critical feedback to arrive at an accurate and truthful picture of reality that promotes both personal and organizational growth.

About Chainlink Labs

Chainlink is the industry standard oracle network for connecting smart contracts to the real world. With Chainlink, developers can build hybrid smart contracts that combine on-chain code with an extensive collection of secure off-chain services powered by Decentralized Oracle Networks. Managed by a global, decentralized community of hundreds of thousands of people, Chainlink is introducing a fairer model for contracts. Its network currently secures billions of dollars in value for smart contracts across the decentralized finance (DeFi), insurance, and gaming ecosystems, among others. The full vision of the Chainlink Network can be found in the Chainlink 2.0 whitepaper. Chainlink is trusted by hundreds of organizations—from global enterprises to projects at the forefront of the blockchain economy—to deliver definitive truth via secure, reliable data.  

This role is location agnostic anywhere in the world, but we ask that you overlap some working hours with Eastern Standard Time (EST).

We are a fully distributed team and have the tools and benefits to support you in your remote work environment.

Chainlink Labs is an Equal Opportunity Employer.

As a Senior Software Engineer on the Developer Experience team, you will help us build the tools and frameworks to support our core workflows in the Chainlink ecosystem. You will work closely with smart contract and node operations teams to ensure they are equipped to efficiently manage Chainlink oracle deployments and smart contracts. You will be given a high level of autonomy/ownership over your projects, the opportunity to expand your scope of knowledge, and the chance to help build the decentralized infrastructure of the future. This includes exposure to a wide variety of blockchains and protocols.

This is a great role for a senior engineer with TypeScript or Golang experience interested in exploring the blockchain and smart contract world and gaining exposure to a wide variety of blockchains and protocols.

We are distributed across time zones and continents, and we embrace remote work.

We all have different backgrounds and are determined to help you succeed no matter where you are or who you are. If you think you would do a great job at Chainlink, we are looking forward to speaking with you, even if you don't match 100% of the job requirements: those describe people we've usually had a great time working with, but they're not a tick-box exercise.

**

• Own large components of the toolchain that supports all Chainlink Labs infrastructure and smart contract management
• Converge disparate frameworks built to support different blockchains into one unified experience (a highly unique and ambitious undertaking!)
• Work directly with blockchain integrations, engineering operations, and our security teams to ensure they are able to efficiently and securely execute core workflows
• Prepare and support our blockchain SDK for use by the broader Chainlink community, potentially including open source work
• Actively participate in leveling the team’s engineering bar, increasing the velocity of the team and the reliability and security of the product
• Mentor other engineers on the team

**

• Experience owning multi month long projects, including communication of progress, dependencies, and risk mitigation directly with stakeholders and partners
• Computer science fundamentals and systems design
• Ability to be creative and resourceful when tackling ambiguous technical challenges
• Strong communication skills. You can give and receive constructive feedback, and you do not shy away from planning meetings and code reviews

**

• 5+ years of professional engineering experience working in a collaborative product-driven environment, including at least some hands-on TypeScript development
• Excitement for blockchain, web3, and similar decentralized technologies
• Experience working with a team located across multiple time zones

Our Stack

Core: TypeScript, Golang

Sometimes: Solidity, Rust

Our Principles

At Chainlink Labs, we’re committed to the key operating principles of ownership, focus, and open dialogue. We practice complete ownership, where everyone goes the extra mile to own outcomes into success. We understand that unflinching focus is a superpower and is how we channel our activity into technological achievements for the benefit of our entire ecosystem. We embrace open dialogue and critical feedback to arrive at an accurate and truthful picture of reality that promotes both personal and organizational growth.

About Chainlink Labs

Chainlink is the industry standard oracle network for connecting smart contracts to the real world. With Chainlink, developers can build hybrid smart contracts that combine on-chain code with an extensive collection of secure off-chain services powered by Decentralized Oracle Networks. Managed by a global, decentralized community of hundreds of thousands of people, Chainlink is introducing a fairer model for contracts. Its network currently secures billions of dollars in value for smart contracts across the decentralized finance (DeFi), insurance, and gaming ecosystems, among others. The full vision of the Chainlink Network can be found in the Chainlink 2.0 whitepaper. Chainlink is trusted by hundreds of organizations—from global enterprises to projects at the forefront of the blockchain economy—to deliver definitive truth via secure, reliable data.  

This role is location agnostic anywhere in the world, but we ask that you overlap some working hours with Eastern Standard Time (EST).

We are a fully distributed team and have the tools and benefits to support you in your remote work environment.

Chainlink Labs is an Equal Opportunity Employer.

Chainlink decentralized oracle networks provide tamper-proof inputs, outputs, and computations to support advanced smart contracts on any blockchain. As the ecosystem continues to grow at an explosive pace we are building the infrastructure to further secure the reliability of our networks and incentivize good behavior 

As a software engineer on the Economics team, you will develop highly impactful products that further secure Chainlink oracle networks to provide best in class off-chain data to the blockchain ecosystem. You will work closely with all functions at Chainlink, from engineering, operations, finance, marketing, and more to ensure the team releases easy to use and easy to manage smart contract driven products. Your core team will be composed of smart contract and software engineers and you will report to the engineering lead on the team.

**

• Owning large components of the architecture that secures Chainlink data feeds
• Work closely with fellow engineers to build the end to end experience for your products, which range from web to data services, smart contracts and more
• Work closely with operations to ensure smooth deployment and management
• Partner with the research team to build products that are practical and easy to use
• Collaborate with non-technical stakeholders to ensure you build products that delivery positive user experience and meets business constraints

**

• 3+ years of professional engineering experience working in a collaborative product-driven environment
• Deployed multiple smart contracts to Ethereum mainnet or an EVM compatible chain that secured substantial user funds
• Deep understanding of Solidity and the EVM
• Active participant in the blockchain ecosystem as a user
• Experience owning multi month long projects, including communication of progress, dependencies, and risk mitigation directly with stakeholders and partners
• Computer science fundamentals and systems design
• Experience in Rust, TypeScript, AWS
• Experience developing smart contracts on non-EVM blockchains
• Experience building dApps end to end
• Experience working with a team located across multiple time zones

Our Stack

TypeScript, Solidity, Rust, AWS

Our Principles

At Chainlink Labs, we’re committed to the key operating principles of ownership, focus, and open dialogue. We practice complete ownership, where everyone goes the extra mile to own outcomes into success. We understand that unflinching focus is a superpower and is how we channel our activity into technological achievements for the benefit of our entire ecosystem. We embrace open dialogue and critical feedback to arrive at an accurate and truthful picture of reality that promotes both personal and organizational growth.

About Chainlink Labs

Chainlink is the industry standard oracle network for connecting smart contracts to the real world. With Chainlink, developers can build hybrid smart contracts that combine on-chain code with an extensive collection of secure off-chain services powered by Decentralized Oracle Networks. Managed by a global, decentralized community of hundreds of thousands of people, Chainlink is introducing a fairer model for contracts. Its network currently secures billions of dollars in value for smart contracts across the decentralized finance (DeFi), insurance, and gaming ecosystems, among others. The full vision of the Chainlink Network can be found in the Chainlink 2.0 whitepaper. Chainlink is trusted by hundreds of organizations—from global enterprises to projects at the forefront of the blockchain economy—to deliver definitive truth via secure, reliable data.  

This role is location agnostic anywhere in the world, but we ask that you overlap some working hours with Eastern Standard Time (EST).

We are a fully distributed team and have the tools and benefits to support you in your remote work environment.

Chainlink Labs is an Equal Opportunity Employer.

"

Your favorite digital creators—the ones you follow every day on YouTube, Instagram, TikTok or Twitch—aren’t just extraordinarily talented personalities and community builders. They’re also businesses. That means they have business needs—managing revenues, expenses, savings, credit, banking. We’re building products that help creators spend less time worrying about finances so they can focus on creating.

Our  team is looking for a Tax & Bookkeeping Accountant to work directly with creators, helping them scale their business finances, and create great relationships. We want an inidual who has the ambition and experience to grow with Karat.

Life as an Tax & Bookkeeping Accountant at Karat:

* Analyze current and proposed tax policy changes, evaluate tax product impacts, and develop and execute plans accordingly.

What You'll Need:

* Bachelor's degree in accounting, holding or being eligible to sit for the CPA exam is a plus.

",

Hi, we're Banzai!

Today, marketers have access to more resources and tools than ever before, so why is most marketing so cringe-worthy? Marketing has lost touch with the humans behind the clicks, opens, and form submits, but Banzai wants to change that. That's why our mission is to make marketing more human.

At Banzai, we think the secret to better marketing is educating, learning from, and building relationships with buyers. This new approach is called Engagement Marketing.

Banzai is leading the Engagement Marketing movement. Our products reach millions of users every year and help our customers drive more revenue through better events, webinars, content, and data. Best of all, Banzai makes marketing a little more human for all of us.

Join Banzai to help build a future that puts people at the center of marketing.

**Role Summary:

• Understand the business strategy, collaborate with commercial counterparts to identify business opportunities
• Lead ideation & discovery process of products
• Constantly evolve and sharpen the product strategy
• Drive product development with your team of engineers
• Own your product, own the customer, make them click

**Expectations of Role:

• 3+ years experience as a Product Manager
• Experience working with both qualitative insight as well as quantitative data
• Proven track record of going through a full product lifecycle from ideation to post-launch growth
• You’re a self-driven person and will always speak up when you need something
• Knows how to align a cross-functional team around a shared vision
• You eat data for breakfast and process it into insight
• Experience organizing beta groups, hosting customer interviews, and faciliating qualitative feedback with surveys

**What an average day/week looks like:

• Work closely with stakeholders from all areas of the business to identify potential opportunities
• Identify customer problems without falling in the survivorship bias trap
• Collaborate with UX researchers and designers to quickly identify and iterate over potential solutions
• Prioritize both the opportunities as well as the deliverables in alignment with the product strategy
• Learn something new
• Create something awesome

**Benefits

• 401(k) plan (US based)
• Health, Dental, Vision, Life, and Long-Term Disability insurance (US based)
• Unlimited PTO
• Remote first company
• 12 weeks of fully paid parental leave
• 2 paid mental health days every quarter, plus one full week of paid mental health rest every year
• Working with a truly mission-driven team motivated by excellence
• Real room for growth in professional and personal development
• Clear objectives, direction and empowerment from executive leadership

At Fleetio, we believe that building remarkable software requires great product management. As a Product Manager at Fleetio, it’s your job to move the product forward in search of happy and productive customers. This is a demanding but rewarding role that requires an abundance of curiosity, skill, and leadership.

Fleetio is a modern software platform that helps thousands of organizations worldwide manage a fleet. Transportation technology is a hot market, and we’re leading the charge, with raving fans and new customers signing up daily.

You’ll own key parts of the software development process: researching the details of how something should work, defining and prioritizing user stories, talking to customers, and working with product designers and engineers to build remarkable solutions. This specific role will be part of a cross-functional team responsible for the strategy, roadmap, and delivery of product-led growth initiatives across our web and mobile platform.

Product Management is a fairly technical role at Fleetio. While you won’t be coding, we expect PMs to have a fundamental understanding of how web applications and many of the underlying technologies work. You should be comfortable with data - knowing how to instrument systems to collect data and build queries to analyze it.

What you'll be doing

• Talk to customers and know the market, the product line, and the competition extremely well. You’ll learn to finish our customers’ sentences, which means talking to many of them to understand the root of a problem — and all variations of it.
• Make strategic decisions. You will be expected to build and execute a product roadmap that achieves a strategic vision. The Product Manager is the decision-maker, the person who can take a variety of inputs and skillfully decide what actions must take place immediately, next, and never.
• Research and spec out how things should work. Explain the obvious. Engineering shouldn’t have to ask a million questions when they start working on a feature.
• Organize feedback, bugs, and ideas into a development backlog. You’ll use tools like Whimsical or Figma to prototype creative solutions and work with designers and developers to refine and implement them.
• Communicate internally and externally. You will help write documentation, deliver updates to other Fleetio teams, craft marketing messaging, assemble presentations, contribute to white papers, and more.

What's in it for you

• Build software used by users all around the world. So many different types of companies and organizations operate a fleet daily, and Fleetio is a good fit for most of them (it’s a huge market).
• Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
• Work remotely (within the United States) or at our Birmingham, AL HQ. About half of our product, engineering, and design teams work remotely, and as a company, we strive to promote a strong remote working culture and have done so since the beginning (2012).

More about our team and company:

• Watch our culture videos: https://fleet.io/culture
• Fleetio overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
• More about the Fleetio platform: https://www.fleetio.com/features
• Our careers page: https://www.fleetio.com/careers

Requirements

• 5+ years of Product Management experience, managing software products from inception through launch and iteration on an agile software team
• 2+ years in a growth-specific PM role delivering results on activation, retention, or expansion metrics in a high-growth B2B environment
• Business savvy — You have a deep understanding of the software purchasing decision process and how to enable our customers to execute their mission
• Excellent skills with data — you have the ability to define and interpret growth KPIs that back up assumptions, drive actions, and confirm impact
• Strong strategic decision-making — you will need to decide what to build and why — which isn't just about listening to customers tell you what features they want
• Strong technical background that enables you to convey product requirements to engineers and relay complicated details to non-technical colleagues and customers
• Natural leadership and influence across all levels and disciplines of the organization
• Excellent organization and communication skills — this role is all about communicating while efficiently managing projects with many moving parts
• “Spidey-sense” product instinct and creativity — the ability to suggest approaches that have not been thought of but immediately strike everyone as obvious when they hear them
• Fundamental understanding of good UX design — you’re compelled to make things look beautiful and work flawlessly
• Natural curiosity and empathy — always looking to understand problems and challenges deeply
• Be sure to mention coffee in your cover letter so we know you actually read this

Benefits

• 100% health/dental coverage (50% coverage for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 8 company holidays + 2 floating holidays
• Parental and bonding leave
• Dependent care and medical FSA
• Short and long term disability
• Community service funds
• Professional development funds
• Health and wellness initiatives
• Mac laptop + new hire equipment stipend
• Remote working friendly since 2012

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

**Why We Started Test Double

Our Consultants

About the role

**Core Values

**Responsibilities

• Providing support and guidance to consultants on the development of their growth plans, including developing milestones and a system of accountability and support for the consultants as they progress along with these growth plans

• Developing tight feedback loops, coaching agents on how to give,  receive, and utilize feedback to improve

• Fostering career growth for all consultants through regular 1:1s, career retros (feedback), goal setting, progression, and promotion discussions

• Aligning agents to TD’s mission, vision, and values by cascading company communications

• Advocating for the interests of agents in balance with the needs of our clients and company

• Building, supporting, executing, and continuously improving internal systems and processes to help Test Double scale sustainably

• Fostering connectedness within the TD community and to our People Success ecosystem

• Creating clarity in and continuously improving our People Success ecosystem’s tools, processes, job/role descriptions, and documentation supporting agent’s continuous growth

• Consistently contributing to Test Double’s internal initiatives and progression, as well as expanding technological capabilities

**Qualifications

• Experience mentoring, coaching, and leading software engineers while guiding them towards continuous growth and success
• Well-versed in supporting engineers in their ability to balance meeting stakeholder expectations with delivering quality software and practices
• Consulting experience improving client software systems, practices, and teams
• Ability to listen and communicate effectively across different levels of the organization, including addressing conflict
• Adept at handling a healthy amount of ambiguity with a focus on iterative progress
• Expertise in creating and delivering curriculums - (topical workshops, small group learning sessions, technical skills training programs) to increase the breadth and depth of employee knowledge
• Low ego, high emotional intelligence (EQ)
• A mindset of continuous improvement, feedback, and inclusion 

Compensation

Dependent on experience and interview process 

**Benefits

• 5 weeks flexible time off (vacation and sick time)
• 10 paid holidays
• 10% Growth Time each week
• Up to 14 weeks parental leave (8 weeks at 100% of salary)
• 1 week of conference attendance (and up to $3,000 of expense)
• ESOP Employee stock ownership program - Test Double is 100% employee owned
• New computer hardware purchase every 3 years
• Co-working space reimbursement (1/2 rent up to $500 monthly)
• 2 week Sabbatical leave after 5th year
• At least 2 company-wide retreat experiences each year
• Health, Dental & Vision Insurance (we pay 100% of premiums for agents and their families)
• EAP benefits through CompPsych and mental health offerings
• Short Term and Long Term Disability
• Retirement contribution match of 3% of salary
• Life Insurance
• AD&D (Canadian-based Agents only)

About Status

Status is an organization building the tools and infrastructure for the advancement of a secure, private, and open web3. We have been completely distributed since inception. Our team is currently 100+ core contributors strong and welcomes a growing number of community members from all walks of life, scattered all around the globe. We care deeply about open source, and our organizational structure has a minimal hierarchy and no fixed work hours. We believe in working with a high degree of autonomy while supporting the organization’s priorities.

About Logos

A group of Status Contributors is also involved in a new community lead project, called Logos, and this particular role will enable you to also focus on this project. Logos is a grassroots movement to provide trust-minimized, corruption-resistant governing services and social institutions to underserved citizens. 

Logos’ infrastructure will provide a base for the provisioning of the next-generation of governing services and social institutions - paving the way to economic opportunities for those who need them most, whilst respecting basic human rights through the network’s design.You can read more about Logos here: in this small handbook for mindful readers like yourself.

Who are we?

We are the Blockchain Infrastructure Team, and we are building the foundation used by other projects at the Status Network. We are researching consensus algorithms, Multi-Party Computation techniques, ZKPs and other cutting-edge solutions with the aim to take the blockchain technology to the next level of security, decentralization and scalability for a wide range of use cases. We are currently in a research phase, working with models and simulations. In the near future, we will start implementing the research. You will have the opportunity to participate in developing -and improving- the state of the art of blockchain technologies, as well as turning it into a reality.

Responsibilities:

• Research, analyse, develop & test mechanism/incentive design of projects under Logos
• Research & analyse the migration of SNT to Logos and subsequent project token clones from that distribution
• Analyse current token mechanics risks and architect a variety of solutions
• Develop financial models of complex systems
• Give visibility to other projects (Finance and portfolio governance)
• Analyse and understand the total value of various mechanism/incentive models

Ideally you will have:

• A background in economics; degree or equivalent in relevant field
• Experience with analyzing, creating and testing token mechanics & incentives
• Understanding and experience of application of market design, mechanism design and token design concepts
• Able to integrate sustainable tokenomics into already established economies/assets
• Working knowledge of common financial models including modern portfolio theory, generalized hyperbolic distributions and their subclasses, bonding curves, etc.
• Extensive interest and exposure to web3 and the trends/technology, including smart contracts, NFTs, DAOs, tokens, blockchains, and crypto as a whole.
• Extensive experience with tokens, including creation, minting, yield farming, issuing, burning and staking
• Experience in, and passion for, blockchain technology
• A strong alignment to our principles

Bonus points if

• Experience with cryptography 
• Familiarity with statistica programming languages & tools such as Python, R, Mathematica, Wolfram Alpha, etc.
• Experience having previously written or involved with creation of whitepapers
• Comfortable working remotely and asynchronously
• Experience working for an open source organization.

[Don’t worry if you don’t meet all of these criteria, we’d still love to hear from you anyway if you think you’d be a great fit for this role!]

Compensation

We are happy to pay in either 100% fiat or any mix of fiat and/or crypto. For more information regarding benefits at Status see here.

Hiring Process

1. Interview with Angel (People Ops team)
2. Interview with Corey (Logos Program Owner)
3. Task 
4. Interview with Jarrad (Cofounder)

Time zones: CST (UTC -6), MST (UTC -7), PST (UTC -8)

About Us

At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals - faster. 

Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 60+ high-performing, happy people that are dedicated to building a product our customers love.

We are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 7+ years. 

About You

You will be reporting to the Manager of Customer Support (Joseph Sterner). 

As a Customer Support Executive, you would be responsible for handling general support emails sent during MST/PST business hours.

This role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, but you will also be responsible for leading inidual projects/initiatives outside of the queue as the need arises.

You’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. 

You are someone that has a healthy sense of curiosity who enjoys taking things apart and putting them back together.

Requirements

• Physically based in the Pacific or Mountain time zones (PST or MST).
• High-level of proficiency in the English language, both written and verbal.
• Experience working in a remote capacity.
• 2 years experience working in a customer facing role (sales, support, hospitality, etc.).

Nice to Haves

• Direct support experience
• Technical/coding experience (This includes VoIP, email, network management, APIs, etc).
• Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)

Responsibilities

• Respond to customer support tickets and take support calls during ET/CT/MT/PT business hours.
• Escalating issues to senior support staff and engineering as needed
• Fraud prevention/detection
• Billing reconciliation
• Writing bug reports
• Coordinating with Success to provide extra support to large customers
• Maintaining help center documentation and creating content for new/updated features

Tools We Use

• Help Scout
• Sift
• Stripe
• Twilio
• Plivo
• Guru
• Asana

Why Work With Us?

• Culture video 💚
• 100% remote company (we believe in trust and autonomy)
• Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
• Annual team retreats ✈️
• Quarterly virtual summits
• 5 weeks PTO + Winter Holiday Break
• 2 additional PTO days every year with the company
• 1 month paid sabbatical every 5 years
• Co-working stipend
• Revenue Share (after 1 year)
• Paid parental leave
• Medical, Dental, Vision with HSA option (US residents)
• 401k matching at 6% (US residents)
• Dependent care FSA (US residents)
• Contributor to Stripe's climate initiative 🌍❤️ 
• Our story and team 🚀

At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you).  

We come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in erse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.

Our team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.

Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), AST (UTC -4), NST (UTC -3:30)

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Surf Office is a European-based facilitator of productive, authentic and effortless company retreats. Our clients include Google, Stripe, Invision, Automattic and Shopify.

We are a young fast-growing startup disrupting a niche of the incentive travel market using proprietary technology.

We are an international team working remotely. You can work from anywhere and are looking to fill this role with candidates from both the European and the US time zones. We are looking for people who are self-organized and with strong work ethics.

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You will work in the collaboration with our sales and supply teams. This position will report directly to the Head of Expansion and you will be helping to find the best hotel venues for our customers.

You will be responsible for supporting the Sales Team by efficiently managing customer requests, optimizing contact with our hotel partners, and generating fluency in operations and loyalty.

Surf Office is growing fast and this position is a key element in this journey.

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• Gathering availability from our hotel partners
• Searching and onboarding hotel venues based on our criteria and guidelines
• Monthly and quarterly reporting

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• Active online person, customer-oriented, flexible availability
• Attention to detail
• Bilingual in English & Spanish (Portuguese is a plus)
• Good knowledge of geography
• Hospitality experience is a big PLUS
• Must have strong verbal and written communication skills + excellent spoken and written English
• You are based in the European or US time zones

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• Competitive salary (Freelance contract)
• 100% remote work policy (async communication within the team)
• Flexibility to create a schedule around your lifestyle
• Working with hospitality leaders
• Company retreats
• Flexible vacation time

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• 1. Be transparent: We embrace open communication and talk not only about successes but failures too. We are transparent with our vendors and clients: no hidden costs, “no surprises” and always managing expectations. We are building a business based on trust.

• 2. Levelheadedness: We should be calm, considered, and thoughtful in our dealings with each other and the world at large. We don't act out of spite, we don't rush to judgment, we don't jump to conclusions. If someone disagrees with us or attacks us we listen, we think, and we respond calmly and clearly - directly addressing the idea or the situation, not the personality or the pressure.

• 3. Improve consistently: Trying new things, failing fast and iterate is part of our DNA. We understand that everything that we do is a constant iteration. One day we celebrate the success of something we launched and the next day we think about how to make it 3x better. We try to make radical improvements, not make something better by 5%. Every process, every product, every sentence on the website can be improved. We believe in fast iteration and constantly searching for customer feedback.

• 4. Be your weird self: We are a erse team of different nationalities, living in different places. It's part of our culture and we try to leverage it. Each member of the team brings unique value to our product and the way we work.

• 5. Remote by default: Working in a remote team requires specific skills: We always try to be self-sufficient, take initiative and be creative in using technology. This also applies to the product we are building. When coming up with solutions we think about how we can remove friction and streamline solutions by providing top-notch virtual service.

**Responsibilities

• Connecting the existing questionnaire system to a cloud-based data solution (i.e., BigQuery). 
• Developing automation around triggering emailed reports and information to patients and clinicians (using a tool like AppScript or equivalent). 
• Creating a visualisation dashboard with specified controlled access for doctors and patients.
• Developing automation for most aspects of this process with emphasis on automatically generating reports when forms are filled out.
• Reviewing current work for ways to improve as well as recommending and implementing additional useful dashboard and visualisation strategies to deliver additional value to our data science clients.

Requirements

• Experience working with SQL, Google Data Studio and scripting/automation in the Google ecosystem (e.g., AppScript) .
• Experience working with BigQuery in a data analytics and visualisation context
• Experience with custom (community) Data Studio visualisations
• Excellent written and verbal communication skills
• Experience automating in Google ecosystem with specific experience automatically generating reports when forms are filled out would be a plus
• Being familiar with healthcare and mental healthcare specifically would be a big plus

Job Type: Full-time 

Job Types: Contract

Please include answers to these questions in your application:

• Why would you be a good fit for this position?
• Please tell us about your experience automating tasks and writing scripts inside the Google ecosystem. We are specifically interested in automatically generating reports when forms are filled out. How would you accomplish this?
• What was your most recent rate as an hourly consultant or in a full-time salaried position?

About The Position:

We are looking for someone with experience developing in low-code back-end software like Xano, Supabase and Backendless. This is a 40 hour/week, contractor position, starting at $52,000 USD per year. Those hours would fall between roughly 9am-6pm Central Time US, with flexibility to adjust these hours to better fit your local time zone after a successful onboarding period.

Our product, Draftbit, is a low-code mobile app builder built on a React Native/Expo stack. While much of the app development done on Draftbit is visual vs. writing code, our platform is not "drag-and-drop." We provide our customers a lot of flexibility in the type and complexity of the apps they build. Draftbit does not host our own database, rather our customers "bring their own back-ends" by integrating third-party backends/databases via REST API. It's also common that more complex apps require importing packages and inserting custom code in order to build features that are not yet part of the core Draftbit platform.

To support our customers who don't have sufficient technical backgrounds to successfully work with backend integrations or custom code, we provide a service we call Draftbit Experts. Experts are full-time members of the Draftbit team who work directly with our customers to build parts or all of their app for them in Draftbit.

Oftentimes, customers of Draftbit Experts need us to develop and integrate back-ends for the apps. In these cases, we design the database schemas and build these back-ends in a low-code platform, often Xano or Supabase.

This role would be primarily focused on database design and back-end development in those platforms, then working in Draftbit to integrate those back-ends to enable the desired experience in the customer app.

In this role, you will be expected to:

• Collaborate with customers and other Draftbit Experts to understand their app needs and propose database/back-end designs to meet those needs
• Be the primary builder of database schemas and app back-ends in low-code platforms (primarily Xano & Supabase)
• Become proficient in how back-end and data integration works in Draftbit, then use those skills to create app experiences in Draftbit using the back-end you've built

About You:

In order to be successful in this role, it's essential that you:

•  Are proficient in at least one low-code back-end platform (ideally Xano, but Supabase or Backendless also work) and have share examples of past work
• Experience working directly with clients/customers to develop low-code backend solutions that meet their needs
• Bonus points for having some mobile app/React Native development experience
• Excellent verbal & written English skills

Other Useful Details:

•  Most of our team works in the US Central time zone and we mostly orient our schedules around a 9am-6pm CT, M-F window. We'd expect you to have a schedule where you're available during at least 4-5 hours of that window.
• We are a small team - around 10 people at the time of posting this. We have a daily team sync meeting at 10am CT, but otherwise most of us work very independently and asynchronously. We expect that you can self-manage effectively and do the same.
• Our company is not a sweat shop. If you need to take time off, just give us some notice and do it!

**How To Apply:

To help us identify the serious applicants, not just those who send generic applications and don't read job descriptions, we ask that you do the following:

• Share an example of a back-end you developed in Xano, Supabase or Backendless.
• Along with that example, record a short video walking us through the database design and the app (web or mobile) it was built to support. It's ok if you don't have full access to the front-end web/mobile app - you can just talk us through the use case.

We will only review applications that follow those two directions! Thank you!

Experience Remote done Right. Over 20 years of remote experience, all 500+ staff are 100% remote and we still grow vibrant relationships, provide exceptional opportunities for career growth while working with stellar clients on ambitious projects

What we're working on:

Enterprise companies turn to us to help them launch innovative digital products that interact with hundreds of millions of customers, transactions and data points. The problems we solve every day are real and require creativity, grit and determination. We are building a culture that challenges norms while fostering experimentation and personal growth. In order to grasp the scale of problems we face, ideally, you have some exposure to Logistics, FinTech, Transportation, Insurance, Media or other complex multifactor industries.

**

• 7+ years of professional experience (A technical assessment will be required)
• Senior-level experience building mobile apps with Ionic + Angular
• Ability to implement an Ionic Logic Flow
• Strong familiarity with iOS and Android applications
• Experience deploying apps to AppStore Connect and Google Play platforms
• English fluency, verbal and written

We are looking for someone who can start immediately. 

Straight from the Devs

Watch short snippets of actual developers (Real, not scripted) share why they joined **YouTube Playlist

Why Clevertech is an amazing place to work at

At Clevertech, you can expect that you will:

• Be 100% dedicated to one project at a time so that you can hone your skills, innovate and grow
• Be a part of a team of talented and friendly senior-level developers
• Work on projects that allow you to use cutting edge tech. We believe in constantly evolving your mastery

The result? We produce meaningful work and we are truly proud and excited to be creating waves in an industry under transformation.

What you’ll do…

We’re looking to hire an experienced iOS engineer to join our team working on PSPDFKit for iOS.

• Take responsibility for delivering new features and bug fixes from the design phase to launch as part of a driven team.
• Work on all layers of our products: internal API, customer-facing API, and end-user-facing UI, as well as documentation and blog posts.
• Improve our product by revamping the UI and building up our support for SwiftUI.
• Make architectural choices that will affect hundreds of apps and millions of users.
• Write readable and well-documented code with meaningful tests so that we can ship new releases confidently and often.
• Support our customers in integrating our products, help them debug and fix issues, and collaborate with them to understand their requirements for our products.
• Collaborate remotely with your team and take advantage of having a flexible work schedule.
• Meet with your team in person during company retreats at exciting places around the world.

About you…

• You have detailed knowledge of iOS development tools, programming languages, and APIs (Xcode, Objective-C, Swift, SwiftUI).
• You are passionate about the latest iOS development practices and technologies, but also aware of technologies outside of the iOS space.
• You have good communication skills and enjoy working with a passionate team while understanding the challenges of working on a distributed team.
• You can work independently and have a high sense of responsibility.
• You have a good command of English for writing documentation, communicating with customers, and occasional blog posts.
• You orient your work around the larger context of the business goals and the product’s customer.
• You have experience with API design and framework/library development or are willing to learn those skills.

Time zones: JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

As client facing Implementation**Project Manager -** at Paymentology you will be the main player in managing client programme rollout projects and will be key to Paymentology’s continued success as a top payment processor across the globe.

**WHAT YOU GET TO DO:

The goal is to get our clients up and live quickly and successfully and we’ll look to the project manager to manage the rollout process once a client has signed a contract. This role is not just focused on our clients, but also our financial partners, who are very important to us; and so the project manager will act as the face of Paymentology and ensure that these connections remain strong.

Above all, you should share our passion for providing products that change lives and convey this through all of your communication and actions. 

The project manager will manage resources, schedules, financials and timelines throughout the full project delivery. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.

The Senior Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.

What it takes to succeed:

• You bring 5+ years of project management experience in the tech sector, prior exposure to the card payments industry, with sound knowledge of issuer processing is highly desirable and would be a huge advantage for this position
• You’ve had proven success managing technical implementations from start to finish 
• You understand the value of relationships and experience has taught you the best ways to build and grow them 
• You’re self-motivated and proactive and are no stranger to working independently
• You speak English fluently in order to communicate effectively with our team members and clients around the globe  
• Your knowledge covers not just project management, but also financial operations and product development 
• You’re tech-savvy and can not only “talk the talk” when it comes to techie speak, but actually understand what it means and how it impacts a project 
• You tackle roadblocks with enthusiasm and use both creativity and strategic thinking to work your way around hurdles  

English is our company language, so it is important that you are able to communicate fluently. This is a full-time, remote contractor position and we are looking for candidates in SE Asia. Working flexible hours is essential for our remote team to function.

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

As one of Paymentology’s Implementations Card Authority and Dispute Administrator, you’ll be working hands-on alongside the team on performing administrative aspects of MasterCard, Visa Card, Bancnet and China Union Pay programmes.   

As a member of our small, dedicated team, you will have the opportunity to become a specialist in card authorisation administrative requirements and dispute processing.

You will work closely with Paymentology’s Implementation Team, which our Dispute Team is a part of, as well as interact with our clients.

We are looking for someone who has experience in card authority dispute processing and is eager to learn to use our systems.

**WHAT YOU GET TO DO:

Main tasks will be processing chargebacks, handling dispute cases, fraud analysis and reporting. You will also be performing administrative work for card authority back-office functions such as: risk reviews, card authority document requirements, fraud reporting, and communicating it on to relevant internal teams. 

You’ll be troubleshooting issues by doing investigation on Paymentology's systems and card authority systems and reaching out to clients where further information is required. 

There will also be more complex dispute processing. In such cases, your tasks will include investigating 2nd presentments, liaising with acquiring banks, as well as MasterCard and Visa and performing chargeback analysis. 

Responsibilities will also comprise of monitoring cards declined, fraud and risk, by doing daily checks on Crimson, target cases and using reports. 

Teamwork is a must, sometimes you will help out the team with other card authority requirements, and, if needed arises, with card acceptance testing and troubleshooting.

What it takes to succeed:

• Great attention to detail, motivation to succeed and drive. A mindset to make things happen, easy and right! 
• Bilingual preferred (English and another language)
• 2+ years’ experience in card authority dispute processing 
• 2+ years’ experience in card authority administration 
• Work experience at a Financial institution, in a customer support or administrative role 
• A customer centric-mindset that is aimed at delighting customers 
• Investigation skills

Bonus points:  

• Experience at an organisation that has scaled quickly 
• Experience at an organisation that has built a company culture across dispersed offices

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

The role of the Advanced Customer Support Services Engineer is to help the support team resole the more technically challenging queries whilst also enabling the more junior members to achieve these outcomes themselves.

We have an amazing Global Customer Support team ensuring that our enterprise customers around the globe receive world-class service of the highest level, and now we need you!

**WHAT YOU GET TO DO:

We are looking for an enthusiastic, disciplined and dedicated inidual who has a passion for working in the world of technology and mobile payments. 

• Provide technical and business-related knowledge to the L1 team to help resolve customer queries, this includes knowledge management (documentation) 
• Detect possible service interruptions to our partners and anticipate potential problems 
• Incident Management and Root cause analysis (mature problem, configuration, change mgmt., process) 
• Analyze service performance trends 
• Escalate to appropriate group a detailed issue tracking (ticket), status update to logger (requester) 
• Process automation capabilities & detect possible procedural improvements 
• Resolve customer queries that have been forwarded by the Level 1 team 
• Take ownership by coordinating the feedback to the customer where analysis is required from other implementation and development departments 
• Perform customer service monitoring value analysis 
• Carry out specific research for technical queries both internal and external 
• Coordinate minor configuration changes that must be performed by customers 
• Monitoring of specific transactional flows 
• Participate in monitoring of internal operational processes 
• Creation of system generated alarms to anticipate potential partner service interruptions 

The role is erse especially as you'll be working with global clients and partners across multiple continents. In order to achieve this, you'll first need to become familiar with transaction processing concepts. Agents receive and give training to colleagues across departments on a regular basis, thus you will be receiving extensive support.  

What it takes to succeed:

This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in this team, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care. 

You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure. 

You will be able to communicate effectively and efficiently with all of our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound & Outbound calls, Chat and Email channels. 

You will wear multiple hats on any given day, and you will know when to roll up your sleeves and get your hands dirty and know when to pull back and educate and enable the L1 support team to do the job just as you would do.  

• Bachelor's Degree in Computer Science or Computer Engineering and/or equivalent working experience
• 5 plus years of Application/Product support experience 
• Passion to engage in solving customer issues and helping them succeed 
• A developed approach to troubleshooting customer and technical issues 
• Demonstrated success in creative problem solving, finding viable alternative solutions to keep the customer’s issues resolved  
• Ability to manage and prioritize daily tasks based on business impact, maintaining focus on service level agreements 
• Team player skills to collaborate inside and outside the organization to achieve team and product success 
• You have a Player/Coach mindset 
• Open-mindedness, willingness to learn, and ability to fail fast to keep progress moving forward 
• Experience with Postman or relevant tools 
• Excellent verbal and written communication skills in English – to ensure customer issues and resolutions are understood, translated and documented accurately 
• Working knowledge of Linux Commands, SQL scripts
• Knowledge on DevOps automation tools is a plus i.e. Jenkins, ELK, DataDog, Terraform etc. 

**WHAT YOU CAN LOOK FORWARD TO:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

As an Advanced Support - Senior Manager, you will lead a team who are responsible in resolving the more technically challenging queries whilst also enabling the more junior members to achieve these outcomes themselves. We have an amazing Global Customer Support team ensuring that our enterprise customers around the globe receive world-class service of the highest level, and now we need you!

**WHAT YOU GET TO DO:

This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in this team, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care. 

You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure. 

You will be able to communicate effectively and efficiently with all of our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound & Outbound calls, Chat and Email channels. 

You are able to coach, mentor and lead a team or managers, providing help when they need it and bringing out their very best. You know how to provide feedback and manage performance. You are a perfect match to what we are looking for if you find yourself constantly striving for more and doing your best every day to achieve excellent results 

• Provide strong leadership that guides the team to think both tactically and strategically in the delivery of support. 
• Be very customer focused with strong communication and interpersonal skills 
• Deliver results against a defined set of objectives that includes tactical metrics, strategic innovation, and cross functional collaboration between disparate organizations internally. 
• Establish team OKRs and metrics to keep team members accountable 
• Develop, implement, and maintain effective internal and external communication 
• Identify and plan for future resourcing needs 
• Recruit and on-board staff as required 
• Ensure effective communication within the business by holding staff meetings, and Employee roundtables to provide clear and concise direction; 
• Develop and maintain effective management of staffing, training, coaching, performance standards, and supervision. 
• Provide development to all levels of employees from Advisor to manager level, ensure successful succession planning within the operation; 
• Ensuring targeted service and performance standards are achieved or exceeded. 
• Manage metrics, customer satisfaction, and reporting on statistical performance levels related to the business. 
• Develop analytic, strategic and technical resources to meet client expectations and ensure satisfaction. 
• Manage escalations and collaborate with peers. 
• Engage directly with customers (external and internal) as required to ensure customer satisfaction 
• Ancillary project management. 
• Ensure employee satisfaction, engagement and proactive retention 
• Take ownership by coordinating the feedback to the customer where analysis is required from other implementation and development departments 

The role is erse especially as you'll be working with global clients and partners across multiple continents. In order to achieve this, you'll first need to become familiar with transaction processing concepts. Agents receive and give training to colleagues across departments on a regular basis, thus you will be receiving extensive support.  

What it takes to succeed:

• Bachelor's Degree in Computer Science or Computer Engineering and/or equivalent working experience.  
• Minimum 7-10 years of management experience leading a global customer service organization. 
• 10+ years of professional experience in support or engineering in finance and/or technology. 
• A proven track record of delivering exceptional service for customer 
• Strong negotiation, interpersonal, written, oral communication and presentation skills required 
• Experience building, operating and enhancing 24x7x365 customer support teams. 
• Experience working cross-functionally and articulating complex problems clearly. 
• A passion and talent for writing along with excellent verbal communication skills. 
• Exceptional business acumen coupled with high emotional intelligence 
• Excellent coaching skills required 
• Fluent in English 
• Demonstrated success in creative problem solving, finding viable alternative solutions to keep the customer’s issues resolved  
• You Possess the ability to translate incidents into a systematic improvement in systems and processes. 
• Team player skills to collaborate inside and outside the organization to achieve team and product success 
• You have a Player/Coach mindset 
• Open-mindedness, willingness to learn, and ability to fail fast to keep progress moving forward 
• Passion to engage in solving customer issues and helping them succeed 
• Experience with Postman or relevant tools 
• Excellent verbal and written communication skills in English – to ensure customer issues and resolutions are understood, translated and documented accurately 
• Working knowledge of Linux Commands, SQL scripts. 
• Knowledge on DevOps automation tools is a plus i.e. Jenkins, ELK, DataDog, Terraform etc.

Our Product Team is looking for a passionate Technical API Writer who can easily write for audiences of varying technical expertise.

WHAT YOU GET TO DO:

 You will contribute to https://developer.paymentology.com/, our API documentation and open-source projects. 

You will be responsible for creating and maintaining end-user documentation which may include creating conceptual information, step-by-step procedures, API descriptions and example commands. 

You will be one of the first to try Paymentology's new features, as you work with our developers and designers to improve the user experience and API design. You need to care deeply about the power of the written word, effective communication, and what makes a great reader experience. You need to enjoy writing for a global technical audience.

• Own and Manage Technical Document Creation 
• Own the creation, management and distribution of all technical documentation (quick start guides, installation guides, user guides) 
• Own, create and maintain external documentation for all Paymentology products and services on the portals (using Swagger Documents for the API reference) 
• Analyse existing and potential content 
• Review existing documentation to ensure up-to-date and accurate information 
• Look for opportunities to create documents, which will be useful to end-users 
• Lead the process to create documents, working with internal teams to build the content 
• Documentation processes across Paymentology 
• Assist with leading and building the strategy to develop and maintain consistency in documentation across Paymentology 

What it takes to succeed:

• A technical background that enables easy interaction with software developers 
• A demonstrated ability to deliver high-quality technical documentation that helps customers 
• Expertise at writing for both technical and non-technical audiences, with knowledge of XML and REST protocols 
• 2+ years of experience writing API documentation 
• Familiarity with one or more technical content authoring and content management tools 
• A love of scoping and planning technical writing deliverables based on product plans, prototypes and specification 
• An ability to develop cross-functional rapport and relationships with stakeholders 
• Familiarity with common source control and bug tracking tools (Git, JIRA) 
• A love for creating visuals, such as screenshots and videos, using screen capture and screen recording tools 
• A self-starter, with great attention to detail, strong time-management skills and an eagerness to learn about complex systems quickly 
• A passion for research, requirements gathering, planning, SEO writing, editing, proofreading and devotion to customer success

English is our company language, so it is important that you are able to communicate fluently. This is a full-time, remote contractor position and we are looking for candidates from around the world. Working flexible hours is essential for our remote team to function.

We are looking for a passionate Product Manager, with experience in the payments industry, to help us in our next stage of growth and global expansion.

**WHAT YOU GET TO DO:

Product Managers at Paymentology have a wide range of responsibilities which are central to developing the company’s core features. You will help guide the product, operational, strategic, commercial and overall proposition of your ‘owned’ product area. 

Your focus will be on formalising projects and guiding the Development Team on implementation. You will also concentrate efforts on the other side of the project value-chain by working with Account Management, Sales, Marketing and Support to communicate about your product. As such, the ideal candidate thrives on a multifaceted role that spans the entire lifecycle of a product and is able to wear many hats to see Paymentology’s goals reached in conception, implementation and launch. 

Evolving our product offering 

• Craft our product strategy and execution to make sure we are delivering payment products that are simple, fast and reliable 
• Communicate a vision for the team for the next 3-12 months and build a roadmap to match that vision 

Managing delivery 

• Work in a small, autonomous, cross-functional team alongside New Business, Design, Engineering, UX Research and Data to decide what we build next and execute on that decision 

Customer interaction 

• Communicate with our customers to more deeply understand the problems that we can address for them 

Stakeholder management 

• Develop a sufficient understanding of the technical context to help make better, faster decisions 
• Work closely with engineers on solutions 

 Research 

• Dig deep on data to understand trends and develop a better picture of the business, the product and our customers 

KPI Reporting 

• Measure and report on the results of your work (creating dashboards, writing SQL queries, etc.) 

What it takes to succeed:

• Experience in payments is crucial for succeeding in this role 
• 5+ years of experience as a Product Manager, preferably in a start-up environment, with a minimum of 5 years working in the software industry 
• Champion for collaborative, iterative product discovery 
• Embracing your role as a member of a cross-disciplinary team 
• Previous exposure to lightweight product development methods, such as user story mapping or rapid prototyping 
• Curiosity about new technology 
• A strong desire to learn 
• A degree of technical fluency that allows you to communicate with, and understand, your target audience (developers) 
• A love for identifying and understanding customer problems 
• An empathy for the user and a desire to seek their input at all stages of the product lifecycle 
• Experience with micro-service architecture and web application and services development 

 Bonus Points: 

• Experience in building and scaling a platform, ideally fintech, traditional financial services or cryptocurrencies 
• Strong knowledge of SQL and NoSQL databases  
• Experience at an organisation that has scaled quickly 

English is our company language, so it is important that you are able to communicate fluently. This is a full-time, remote contractor position and we are looking for candidates across the world. Working flexible hours is essential for our remote team to function.

As a rapidly scaling digital payments company, Product is at the core of everything we do. We’ve built globally distributed teams and are looking for amazing Solution Architects to join us to ensure we continue to effectively scale in new & existing markets and build the best payment solutions in the world.

**WHAT YOU GET TO DO:

A key part of your role as a Solution Architect in Paymentology will be guiding product & engineering teams to ensure conformation to your design, and governance through a well-formulated process. 

You will work within a team product managers and multiple developers. 

The ideal candidate will combine excellent technical skills and communications expertise with a collaborative approach that will demonstrate the value of communications and stakeholder engagement.

Paymentology's Product Team currently has a number of new Solution Architect roles open:  

What it takes to succeed as a Solution Architect (Portals) 

• Together with the Portals Team, help design and build a state-of-the-art customer portal for Paymentology’s customers, which provides a one-stop-shop for card issuing and processing 
• Experience having architected customer-facing portals 
• Ability to propose effective solutions to challenges identified by the Product Manager via user stories, flow diagrams, and service diagrams and descriptions 
• An understanding of business requirements and front- and back-end development and technologies 

What it takes to succeed as a Solution Architect (Tickets) 

• Investigate and solve critical, complex and highly technical issues using mostly code-level techniques, such as trace and source code analysis, debugging tools and reverse engineering techniques 
• Responsibility for driving Product Engineering engagement 
• Ability to handle highly complex, politically charged and financially important cases - by utilising your collaboration and conflict resolution skills - and acting as a key collaboration point for support teams 
• Drive to become the world's best in your area of expertise 
• Ability to thrive under challenging circumstances and engage in difficult situations, while simultaneously learning 

What it takes to succeed as a Solution Architect (Reporting)  

• Ability to collaborate with the Reporting Team to design and build state-of-the-art reports for Paymentology's clients, which provide insights on payments and help clients with reconciliations requirements 
• Experience having architected data-driven applications/reports 
• Ability to propose effective solutions to challenges identified by the Product Manager via user stories, flow diagrams, and service diagrams and descriptions 
• An understanding of business requirements and front- and back-end development and technologies 
• Excellent problem solving skills, client facing expertise, SQL or NoSQL experience, and writing performance-optimised queries 

What it takes to succeed as a Solution Architect (Rules Engine) 

• Taking responsibility for ensuring that the definitions of solution designs are in line with the broader Rules Engine strategy, allowing for the appropriate integration of AI and Machine Learning at an operational level 
• Experience with modern architectural patterns and approaches  
• A deep knowledge of AI and Machine Learning 
• Excellent problem solving skills and client facing expertise 

English is our company language, so it is important that you are able to communicate fluently. This is a full-time, remote contractor position and we are looking for candidates in Europe. Working flexible hours is essential for our remote team to function.

Leverage your copy writing and direct marketing expertise at a profitable SaaS business.

AgencyAnalytics is on a growth trajectory and we are looking for an email marketing expert to take charge of all our email marketing targeted at customers and prospects.

As the leading SaaS growth platform for marketing agencies, we help agencies automate the tedious task of reporting and creating dashboards from dozens of marketing channels.

The successful candidate will be primarily responsible for overseeing all email marketing functions. This position is all about gathering data, strategizing based on metrics, and implementing an approach that yields the best results.

AgencyAnalytics offers a rewarding career path where you can elevate your skills and showcase your expertise.

The position is 100% remote.

What You'll Do

• Develop and optimize all marketing emails, product release emails, automated nurture campaigns in HubSpot

• Identify, implement, and optimize lead generation efforts to increase conversions from an increasing number of incoming free trials

• Create well-written, creative copy that lead to desired conversion objectives

• Collaborate with the web development team, graphic designers, product marketers, content marketers, and video content producers for the creation of custom landing pages, emails, forms, CTAs etc.

• Organize email content and templates

• Develop and maintain an email marketing calendar which includes conversion flows

• Track and analyze the performance of email activities using KPIs, relaying actionable insights back to the team on a weekly and monthly basis

• Provide strategic direction on email marketing opportunities based on insights derived from data and past campaigns

• Develop automated data cleanup campaigns that focus on improving engagement, user segmentation and personalization

• Ensure compliance and best practices with CanSpam, CASL, GDPR, and similar others

• Stay up to date on the latest trends and changes in the email landscape

• Document and update processes

**Job requirements

• 5+ years experience with email marketing

• Proven track record of creating compelling copy that converts

• 2+ years of experience and proficiency with marketing automation and email marketing with Marketo, HubSpot or similar

• Expert understanding of CanSpam, CASL, and GDPR regulations as they relate to email marketing and lead generation

• Demonstrated technical expertise of email marketing platforms, HTML, and email design best practices

• Excellent English copywriting skills with a bachelor’s degree in English literature, arts, journalism, or mass communication.

• Experience in B2B SaaS email marketing is an asset

Job Benefits

• Profit-sharing, distributed quarterly

• Frequent promotions

• 4 weeks vacation and paid sick days

• Happy Hour once a month

• Extended health benefits

• Continued education allowance

• Annual fitness allowance

• Work from anywhere in the world

• Join a profitable, product-focused, & customer-oriented company

Design your full-time freelance career as a top freelance developer with Toptal.

Freelance work is defining developer careers in exciting new ways. If you’re passionate about finding rapid career growth potential working with leading Fortune 500 brands and innovative Silicon Valley startups, Toptal could be a great fit for your next career shift.

Toptal is an exclusive talent network made up of the world’s top 3% of developers, connecting the best and brightest freelancers with top organizations. Unlike a 9-to-5 job, you’ll choose your own schedule and work from anywhere. Jobs come to you, so you won’t bid for projects against other developers in a race to the bottom. Plus, Toptal takes care of all the overhead, empowering you to focus on successful engagements while getting paid on time, at the rate you decide, every time. Our sophisticated screening process makes sure you are provided with top clients without additional overhead, as well as assistance in maximizing the potential of your full-time freelance career. Joining the Toptal network also gives you access to technical training programs, mentors, and coaching programs, so you can connect with a global community of experts like you to share peer-to-peer knowledge and expand your network globally. 

As a freelance developer, you can become a part of an ever-expanding community of experts in over 120 countries, working remotely on projects that meet your career ambitions. 

That’s why the world’s top 3% of developers choose Toptal. Embedded C++ developers in our exclusive network share:

• 3+ years of professional experience in software development
• Strong experience with Embedded C++
• Project management skills
• A keen attention to detail
• Experience with system architecture or leading a software team is a strong advantage
• Full-time availability is a strong advantage

If you’re interested in pursuing an engaging career working on full-time freelance jobs for exclusive clients, take the next step by clicking apply and filling out the short form: https://topt.al/Zrc6Mb

Design your full-time freelance career as a top freelance developer with Toptal.

Freelance work is defining developer careers in exciting new ways. If you’re passionate about finding rapid career growth potential working with leading Fortune 500 brands and innovative Silicon Valley startups, Toptal could be a great fit for your next career shift.

Toptal is an exclusive talent network made up of the world’s top 3% of developers, connecting the best and brightest freelancers with top organizations. Unlike a 9-to-5 job, you’ll choose your own schedule and work from anywhere. Jobs come to you, so you won’t bid for projects against other developers in a race to the bottom. Plus, Toptal takes care of all the overhead, empowering you to focus on successful engagements while getting paid on time, at the rate you decide, every time. Our sophisticated screening process makes sure you are provided with top clients without additional overhead, as well as assistance in maximizing the potential of your full-time freelance career. Joining the Toptal network also gives you access to technical training programs, mentors, and coaching programs, so you can connect with a global community of experts like you to share peer-to-peer knowledge and expand your network globally. 

As a freelance developer, you can become a part of an ever-expanding community of experts in over 120 countries, working remotely on projects that meet your career ambitions. 

That’s why the world’s top 3% of developers choose Toptal. IT Security developers in our exclusive network share:

• 3+ years of professional experience in IT Security
• Strong experience with C++
• Project management skills
• A keen attention to detail
• Experience with system architecture or leading a software team is a strong advantage
• Full-time availability is a strong advantage

If you’re interested in pursuing an engaging career working on full-time freelance jobs for exclusive clients, take the next step by clicking apply and filling out the short form: https://topt.al/WRcyMZ

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

ORAL HEALTHCARE EXPERIENCE IS A MUST - We are external recruiters assisting a startup, more company information is available to applicants, feel free to reach out to us elsewhere on social media platforms.

We have an exciting new opportunity that is completely remote for an e-commerce start-up in the Dental space. This start-up is currently in seed stage, and was recently founded in 2020. Due to it's startup nature, we are looking for a pull-yourself-up-by-your-bootstraps type of candidate who is willing to grow with the company.  See "x-factor" section for more insight into the start-up experience.

In this role you will be defining and driving the execution of our Growth Marketing strategies, ultimately delivering new customers and revenue for the Company. Reporting to the CEO, you will own governance, process, prioritization and other aspects of the Growth Marketing function. You are accountable to filling the top of the funnel, driving pipeline velocity and quality, and building repeatable processes – all with the express intent to deliver well-qualified leads to our Sales function.

This is a rare opportunity to be part of building a company from the ground up with an amazing team of people in an empowering, results-oriented culture that’s operating at the intersection of healthcare and fintech. This role is open for remote candidates. The Company is fully remote, with most employees based in the Atlanta, GA metropolitan area.

Key responsibilities include

• Build and execute campaigns and related activities that meet pipeline targets at each stage of the funnel, ultimately delivering new profitable customers and revenue to the Company
• Establish and refine processes for attribution, lead scoring, nurturing, campaign performance, and standard reporting such as planned vs actual pipeline creation and pacing to goals

REQUIREMENTS

What you’ve done

• 2+ years experience building and scaling programs across various marketing channels simultaneously to multiple verticals and customer segments in a technology product business
• A documented record of exemplary pipeline development and new revenue achievement
• Oral health industry and startup experience a plus

Who you are

• You are a go-getter, always pushing to drive meaningful results in a fast moving, constantly changing environment
• You want ownership of critical business outcomes, and will take calculated risks to that end
• You are a lifelong learner and have a passion for thinking creatively and critically
• You are a strong communicator, able to clearly present ideas to a variety of audiences
• You have exemplary work ethic, and a commitment to success in the face of obstacles
• You have strong organizational, time management and prioritization skills
• You believe in the power of teams, are humble and open to giving and receiving feedback
• Must be eligible to work in the United States without sponsorship.

The X-factor

This is a startup opportunity; you must really want to have this experience. Startups are hard. No really

... they are really, really hard, and downright frustrating some days. Irrespective of our early-stage limitations in resources and knowledge, we’ve got to drive new customers and subsequent revenue growth. This stage of a business isn’t for those seeking a comfortable 9-5 job. But startups are amongst the most rewarding job experiences one can have. You’ll learn more in one year at a startup than in 10 years at a BigCo. Bottom line, if you are wired to lead, build, vigorously collaborate, take calculated risks and live with the successes and failures inherent in building something from nothing, let’s talk.

WORKPLACE AND BENEFITS

We offer typical benefits including medical, dental, 401k and an open paid time off policy.

They provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We prohibit any form of workplace harassment related to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

On the Omni Platform you set your own hours, earn up to $20 an hour & try something new. You'll be providing customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers through phone and/or chat/email, helping them with anything they need!

Scheduling & Hours

GBA's providing service on the Omni platform choose their own schedule by self-scheduling in 30-minute or 1-hour blocks. You get to choose how when & how often you provide services. The more hours you work, the more you can make!

As a 1099 contractor, write your own schedule (set your own hours)! Take control of your work by leaving the 9 to 5 & join the gig economy!

You may have heard about other gigs, but we're different. How? It’s simple: We pay for available time! No more wasting time hoping you're busy enough to earn a living. Working on the Omni platform, you will ACTUALLY make up to $20/hour*! The more hours you work, the more you earn!

What You’ll Do

• Work from home, or any quiet place with a closed door
• Choosing when & how often you want to work
• Respond to chats, emails, and calls from customers
• Quickly help customers with good solutions
• Solve problems in a creative way
• Document details of calls & customer interactions in the appropriate systems
• Type and talk at the same time
• Navigate multiple systems, programs, and screens at the same time

Who You Are

• Great communication skills (verbal and written)
• Can type 20 WPM or more
• Solid computer skills, including typing and navigation
• Comfortable empathizing and remaining patient with difficult callers

*Earning Potential

Projects will have varying earning potential, but all projects pay for time spent talking on the phone & assisting customers (unlike other gig companies - we pay you for available time!) You may also receive performance-based pay & other incentives (earnings depend on hours worked, project, type of support provided, etc).

As a self-employed 1099 Independent Contractor providing work-from-home customer support services, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own income.

What’s Next

If you want the flexibility and freedom to work for your life, instead of living to work, complete these steps & be sure to check your email & phone for regular communications from the Omni platform!

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

Jam.gg is a social and low tech-friendly cloud gaming platform. It has been designed to be accessible to everyone: available directly from a web browser, it does not require a high-speed internet connection to provide a seamless multiplayer game experience. Jam.gg is all about bringing people together through games, with a touch of childhood playfulness and creativity.

We are led by an experienced team of ex Google, Twitter, Amazon, Docker, EA, King and other top tech companies. Jam.gg is a YCombinator company and backed by top VC firms and LEGO Ventures and has already established itself as a new go-to platform for cloud gaming in some countries. 

We're at the stage where we're scaling our QA Department as one of our key units. This is an incredible opportunity to join a booming company of 60+ people in its hyper growth phase. Driven by a strong inclusive culture, we welcome self-starting, fast learning, talented people wishing to start and manage unique, and challenging projects where collaboration (internal and external) is everything.

We are looking for a talented QA Tester to join our growing Product team.

Location: Entirely remote. The candidate must be based in Europe within +/- 2 hours of CET time zone.

Start date: As soon as possible

What you will be doing:

• Testing part of our platform to identify, replicate and document bugs.
• Collaborating with a Product squad to maintain a backlog of bugs and appropriately estimate their impact and prioritize their resolution.
• Describe and investigate bugs, and collaborate with engineers in the squad to help solve them.
• Work with fellow QA Testers to organize the processes and improve our QA operations.

What we are looking for:

• Between 2-3 years of experience
• Technical: a good ability to learn and understand technical products and work with engineers.
• Communication: ability to communicate clearly and effectively, but also in a kind and respectful manner, to collaborate well with the rest of the team.
• Organization: ability to help the QA team organize within QA operations (bug filing, prioritization), but also with other Product members (PMs, Designers, Engineers).
• Proactive and willing to help the team scale.

Benefits:

For International and French permanent contracts:

• Unlimited holiday leave (minimum 5 weeks).
• Monthly well-being allowance (mental well-being, sports, massage, etc.).
• Home office allowance calculated on the prorata of the days worked monthly. 
• Fully remote & flexible working hours.
• Equal pay policy.
• Equal maternity and paternity leave (18 weeks) with 1 year seniority and after deduction of the maternity and paternity leave regulations in your country. 
• Maternity/Paternity subsidy of 3k euros with 1 year seniority.
• Stock option plan.
• Health insurance compensation a one-to-one basis, depending on geographical location & company's policy.
• Additional benefits depending on the geographical location.

We will be pleased to receive your application and wish you the best of luck.

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

Jam.gg is a social and low tech-friendly cloud gaming platform. It has been designed to be accessible to everyone: available directly from a web browser, it does not require a high-speed internet connection to provide a seamless multiplayer game experience. Jam.gg is all about bringing people together through games, with a touch of childhood playfulness and creativity.

We are led by an experienced team of ex Google, Twitter, Amazon, Docker, EA, King and other top tech companies. Jam.gg is a YCombinator company and backed by top VC firms and LEGO Ventures and has already established itself as a new go-to platform for cloud gaming in some countries. 

We're at the stage where we're scaling our QA Department as one of our key units. This is an incredible opportunity to join a booming company of 60+ people in its hyper growth phase. Driven by a strong inclusive culture, we welcome self-starting, fast learning, talented people wishing to start and manage unique, and challenging projects where collaboration (internal and external) is everything.

We are looking for a talented QA Tester to join our growing Product team.

Location: Entirely remote. The candidate must be based in Europe within +/- 2 hours of CET time zone.

Start date: As soon as possible

What you will be doing:

• Testing part of our platform to identify, replicate and document bugs.
• Collaborating with a Product squad to maintain a backlog of bugs and appropriately estimate their impact and prioritize their resolution.
• Describe and investigate bugs, and collaborate with engineers in the squad to help solve them.
• Work with fellow QA Testers to organize the processes and improve our QA operations.

What we are looking for:

• 3-5 years of experience
• Technical: a good ability to learn and understand technical products and work with engineers.
• Communication: ability to communicate clearly and effectively, but also in a kind and respectful manner, to collaborate well with the rest of the team.
• Organization: ability to help the QA team organize within QA operations (bug filing, prioritization), but also with other Product members (PMs, Designers, Engineers).
• Proactive and willing to help the team scale.

Benefits:

For International and French permanent contracts:

• Unlimited holiday leave (minimum 5 weeks).
• Monthly well-being allowance (mental well-being, sports, massage, etc.).
• Home office allowance calculated on the prorata of the days worked monthly. 
• Fully remote & flexible working hours.
• Equal pay policy.
• Equal maternity and paternity leave (18 weeks) with 1 year seniority and after deduction of the maternity and paternity leave regulations in your country. 
• Maternity/Paternity subsidy of 3k euros with 1 year seniority.
• Stock option plan.
• Health insurance compensation a one-to-one basis, depending on geographical location & company's policy.
• Additional benefits depending on the geographical location.

We will be pleased to receive your application and wish you the best of luck.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Intro Are you a stellar BDR who is looking to advance into an AE role at a fast-growing startup? Shrpa is an adventure platform that helps DMOs highlight amazing experiences in their community. We offer a proven SaaS platform that recently passed our first 100 customer milestone. You will help drive our national expansion and next round of growth. Join a fully-remote, fun, and motivated team to take your sales experience to the next level!

Why Shrpa? At Shrpa (shrpa.com), we are on a mission to connect travelers to memorable local experiences anywhere they travel. We provide communities with the most engaging user-generated content. We deliver authentic experiences that take adventure seekers to entirely new experiences, no matter where they are.

• Shrpa has a fully remote and extremely flexible work environment.
• We work in an exciting industry with a fun team - at Shrpa, we’re always exploring!
• Our solutions have an extremely high close rate with prospects.
• You can help drive our transition from regional success to national growth.
• You can be a foundational piece in a growing sales business.

This is an opportunity to make a big impact with a startup that is taking the travel world by storm; all while playing a pivotal role in building out the sales team.

Responsibilities

• Generating new prospects through outbound efforts, helping us break into new geographic markets.
• Researching target prospects, engaging them across multiple channels.
• Testing and iterating on messaging and timing, and helping to scale the ones that generate the best results.
• Understanding the Shrpa product and educating prospective customers.
• Guiding prospects through their purchase decision - giving compelling product demonstrations and proposals, addressing objections, and engaging decision makers to get to a close.
• Tracking leads, follow-ups, and closes to optimize the sales process and maximize sales.
• Maintaining accurate records in our Hubspot CRM system

Experience/Skills Needed

• 2+ years of B2B SaaS BDR or AE experience.
• Excellent communication skills and the ability to influence.
• Effective prospecting and email follow-up skills.
• Ability to work interactively with a fully remote team.
• Bias towards action: You aren’t afraid to figure things out on your own, and would rather connect with a prospect than wait around for direction.
• Curiosity: You work to deeply understand customers, their processes, and their objectives, to speak their language and translate product value to customer value. You enjoy learning about new industries and roles.
• Persistence: You take pride in working harder and smarter than your competition, and have the discipline to maintain a consistently high volume of outreach to prospective customers.
• Highly motivated and results oriented: You are driven by creating impact and you take full ownership of achieving personal and team objectives.

This is a fantastic opportunity for an ambitious sales professional to progress alongside the company and help lead this expansion during a pivotal time in our growth.

Compensation

• $45K base + Tiered Commission (no limit)
• $30k estimated annual commission at target
• $1K/mo training bonus for 3 months

Time zones: EST (UTC -5), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

Product and Support Specialist (m/f/d)

Remote. Full-time. Unlimited Contract.

**

TROUBLESHOOTING – You are our customers‘ primary and secondary technical contact and answer customer requests in in-product live chat. You are finding the best solutions for upcoming issues either by only answering small questions or by supporting the operation of our software solutions and server. You provide first-level and second-level support for EU time zone customers and/or US customers.

SAAS MONITORING – You use the monitoring systems and tools to proactively monitor, identify and process any incidents by communicating to the customer or fixing the problem.

SETUP AND OPERATIONS – You are responsible for setting up, configuring, and using cloud management/monitoring tools and managing the cloud environments (backup, etc.). Additionally, you will support the operation of our software and servers and perform software updates and upgrades on Windows and Linux customer 

**

• Understanding of database technology
• Experience with Cloud Platforms (AWS, Azure) & container platforms
• Working experience with Linux
• Good SQL skills
• Ability to debug the source code and reproduce customer issues in a local environment
• Minimum 2-3 years experience in software support/consulting or comparable function
• Basic understanding of Business intelligence use cases
• Strong communication skills paired with empathy
• Fluent in spoken and written English
• Self-organized working method
• The highest levels of motivation, responsibility, and ambition to proactively support the growth of our company
• Analytical and number-based approach
• Problem-solving skills
• Inquiring mindset
• Ideal timezone CET+4/5 or CET-4/5

**

• A job with the stability and team spirit of an employee but also with the freedom and flexibility of a freelancer
• A stable and reliable job with the freedom and flexibility of a freelancer
• Flexible working hours + additional perks
• Fast and dependable monthly payment – in EUR, USD, or Crypto, as you prefer
• Contributing to the success of a growing company
• Developing a groundbreaking data technology and working with cutting-edge technologies
• Knowledgeable and approachable C-Level
• Continuity and growth potential
• Friendly and international colleagues
• Full integration into our teams and invitation for our team events worldwide

**

Working at Data Virtuality means being part of an international team and thriving. What we offer is remote work from your home, wherever it is. Further, you can expect an unlimited long-term freelance contract with full-time work, benefits, and genuine team spirit.

At Data Virtuality, you will experience respectful interactions, harmonious teamwork,

Business Development Manager (Creator Economy/NFT) at O-MEE.IO

About the Job

What is O-MEE?

We make it possible for creators, brands, businesses, projects, and communities to purchase, sell, and interact with NFTs while providing an interoperable social experience. To further fuel the creator economy, we leverage NFT technology to create a subscription-based framework for exclusive content creators.

O-MEE addresses the five critical issues; high fees, no data control, oppressive social algorithms, content ownership and low earning potential.

Our Mission; To facilitate user trading in a social NFT network environment, To provide subscription-based revenue models by leveraging NFT technology, To improve the social and economic value of the creator economy and to build value creation

Responsibilities:

Qualifications

Qualities;

Skills

Business Development

Compensation

$40,000-$50,000 Per Annum + Equity

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AST (UTC -4), NST (UTC -3:30)

We’re looking for project manager with experience managing digital marketing projects to help us document our processes from scratch and improve our processes. 

This is a contract position as the first 2-3 months will be intensive to set up processes and documentation. This is a part-time (about 20 hours a week) and remote position, but you must be able to work in Canada. Once the contract ends, there is an opportunity for this position to turn into a permanent role at about 5-10 hours a week.

What You’d Be Doing

• Project Planning & Process Documenting
  • Work with the team to create and document all our processes (aka. playbooks).
    • Technical playbooks need to be granular step-by-steps.
    • Creative playbooks need to be flexible, explaining approaches and the thought-process behind examples.
  • Create a standardized project plan for each one of our packages.
    • Look for opportunities to streamline or automate processes, or create templates.
    • Review time sheets to estimate necessary time for each process.
    • Update Asana with our processes and estimated time allocations. 
  • Take initiative to keep processes and playbooks up to date.
    • Create processes that evolve with feedback. 
    • Lead end-of-project (retrospective) meetings and put the team’s feedback into action to improve our processes.
• Project Management
  • Lead weekly meetings.
  • Be the center of communication for all client projects. Make sure clients and team members are kept up to date of project progress. Communicate regularly and proactively around changes in timing, costs or any issues.
  • Using Asana, assign tasks and set deadlines for other team members.
  • Ensure projects are completed on time, on budget (that is, within estimated hours) and within scope. Hold the team accountable for their responsibilities and deadlines.
  • Manage meetings - reduce the number of meetings, time spent in meetings and the flow in meetings.
• Client Communication
  • Onboard new clients.
    • Set them up on Asana and Google Drive.
    • E-introduce client to the team.
    • Prepare the initial call.
  • Arrange meetings with client and relevant team members.
  • Send follow-up notes and emails to clients after meetings.
  • Lead client communication.
    • Be a buffer between the client’s and the team’s emotions.
    • For example, skillfully say “no” or set boundaries when a client is micromanaging or overasking. When a client gives dry feedback or is stressed, don’t pass on that energy to the team.

About You & Your Skills

• Between 3 to 5 years of experience. You have an intermediate level of project management expertise, ideally in the marketing industry. Our projects are usually 6 months long and waterfall, and we use Asana as our go-to project management system. 
• Good understanding of digital marketing and SEO. You don't have to be a pro at technical SEO but you at least know what keywords are and you're eager to learn more. We need to document all of our processes and some playbooks need to be highly-detailed so we need someone that is confident to get into it. 
• Highly proactive and takes initiative. We want you to own our processes. Create playbooks so good that we could sell. Create processes so clear and streamlined that it makes your job super-easy later on. Jump on any opportunity you see to improve the processes or update playbooks.
• Firm, calm and assertive. You’re not afraid to hold the team accountable to their responsibilities and deadlines, including leadership. You know when to push back when expectations are unrealistic. You know how to remain calm and organized under pressure or difficult moments. You’re not afraid of voicing your opinion or being “annoying” because the team’s success depends on your voice.
• Open to learning and growth mindset. Technology and digital marketing are always changing and we’re a team of professionals that love to learn, grow and follow curiosity. You can adapt quickly to new technologies, tools and strategies we might throw your way.
• Independent, punctual and work remotely. We don’t mind when and how you do the work as long as it’s well done and on time. You should be available to communicate with our team and clients between 9 AM to 5 PM EST on weekdays.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

About CommonLit:

CommonLit is a nonprofit edtech company dedicated to providing high-quality literacy instruction to low-income students and students of color to prepare them for success in college and careers. We operate a free online reading and writing program, www.commonlit.org, used by 7 million teachers and students monthly. 

Job Description:

As a Senior UX/UI Designer at CommonLit, you’ll design user interfaces and experiences for millions of students and their teachers as part of our digitally-delivered literacy curriculum. You’ll work closely with many teams at CommonLit (Product, Engineering, Curriculum, Data, and Partnerships) to understand user needs and customer priorities, develop and test prototypes, design wireframes and mockups, support engineers and product managers throughout development, and track and continually improve product usability.

CommonLit’s product roadmap is driven by user research, data, feedback from teachers through our User Support team, and partnerships with schools and districts across the country. We work in small iterations and deploy several times a day. We’re building an application that’s used by students and teachers across a broad range of technology and connectivity access, and we take accessibility seriously.

The ideal candidate is a self-starter who is committed to our mission and excited to work for a fast-paced nonprofit startup.

Responsibilities:

• Serve as a leader across product and engineering teams, uniting product managers, user researchers, engineers, and other designers in understanding design processes and how design relates to broader company strategy and goals
• Work closely with user researcher to deeply understand users/customers and their needs and ensure that all designs solve for user/customer problems
• Articulate and advocate for key design needs to the design team and the Chief Product Officer
• Create UX/UI prototypes for new products to be used on both desktop and mobile devices
• Work with user researchers and product managers to test and iterate on prototypes
• Design wireframes and mockups for new and existing portions of the CommonLit user experience
• Ensure that designs are technically feasible within project scope, performant, consistent with style guide, and user-friendly
• Work with engineers and product managers to turn designs into implemented markup and code
• Creatively problem-solve technical and usability challenges
• Develop designs for multiple projects simultaneously
• Optimize existing user interface designs for usability and performance

Qualifications:

• 5+ years experience in UX/UI design working for a SaaS product (edtech experience a big plus)
• Deep knowledge of information architecture, usability, and UX/UI best practices for both mobile and desktop applications
• Strong understanding of functions you’ll work closely with, e.g. frontend engineering, product management, user research, marketing
• Ability to communicate design needs clearly and confidently to leadership and other stakeholders, and unite a team around design strategy and processes
• Expert in accessible design practices and ADA requirements
• Experience implementing a component library and design systems
• Experience working with UX researchers/UX research methods to deeply understand, empathize with, and advocate for end-users
• Experience conducting prototype and usability testing
• Experience leading design sprints and working with PMs, engineers, and UX researchers to solve user and business problems
• Keen design eye and ability to design within a consistent style/brand guide
• Experience with data visualizations and designing for data storytelling
• Ability to manage multiple projects simultaneously
• Expertise working in Figma and in wireframing tools like Balsamiq or Whimsical
• A portfolio with 2-3 case studies that clearly demonstrate how you led a team to solve a problem for end-users and the design processes you used
• Authorization to work in the U.S. without employer sponsorship
• The following skills are appreciated and should be highlighted in a cover letter:
• Experience working in/with communities of color
• Previous people management or team lead experience
• Knowledge of front-end development web programming languages such as HTML and CSS, JQuery, and JavaScript

Compensation and Benefits:

• Salary is $90,000-$120,000, commensurate with experience.
• Benefits include health, dental, vision, 401K, commuter benefits, company holidays, parental leave, sick leave, personal leave

How to Apply:

• Submit a resume, cover letter, and UX/UI design portfolio to [email protected] with subject line “Senior UX/UI Designer” (Your portfolio will be a key part of our early screening process)
• Your cover letter should explain why you are a good candidate for the role, and the special skills that you would bring to the CommonLit team.
• Your design portfolio should contain original UX/UI designs
• Round 1 candidates will be asked to join an initial call to meet a member of the product team 
• Round 2 candidates will complete a short design challenge involving incorporating a round of feedback. 
• Final Round candidates will interview with multiple teams.
• Apply by October 14, 2022

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

About CommonLit:

CommonLit is a nonprofit edtech company dedicated to providing high-quality literacy instruction to low-income students and students of color to prepare them for success in college and careers. We operate a free online reading and writing program, www.commonlit.org, used by 7 million teachers and students monthly. 

Job Description:

As the Director of Product Management at CommonLit, you’ll lead a team of 5+ Product Managers and Associate Product Managers to bring new features to life and improve existing products used by millions of students and their teachers as part of our digitally-delivered literacy curriculum and library. You’ll work closely with the Chief Product Officer, PMs, designers, UX researchers, data scientists, and engineers. You’ll support PMs on writing thorough product requirements and user stories, ensure projects are scoped appropriately, and continually improve product usability. As part of our growing product department, you’ll play a key role in mentoring and coaching PMs and shaping the processes we’ll use to develop and ship our products.

CommonLit’s product roadmap is driven by user interviews, data, feedback from teachers and students, and partnerships with schools and districts across the country. We work in small iterations and deploy several times a day. We’re building an application that’s used by students and teachers across a broad range of technology and connectivity access, and we take accessibility seriously.

The ideal candidate is a seasoned product manager and people manager who is committed to our mission and excited to work for a fast-paced, education technology nonprofit.

Qualifications:

• 5+ years experience in the field of product management for a SaaS product (edtech experience a big plus)
• 3+ years of experience successfully managing a product team
• Strong skills in team building, mentorship, delegation, skill and career development
• Strong ability to deliver regular constructive feedback to improve performance
• Proven success as an exceptional product manager; specifically:
• Capturing information from multiple stakeholders, creating and testing prototypes, drafting product requirements, and working with designers and developers to build, launch, and iterate on user-friendly products
• Strong technical background, with experience in data modeling, API-based integrations, content management systems, accessibility, etc.
• Strong data analytics skills
• Experience with an agile and iterative approach to developing products and features (familiarity with Shape Up product development methodology a big plus)
• Experience designing training materials and delivering trainings on effective product management practices
• Ability to oversee multiple projects simultaneously
• Authorization to work in the U.S. without employer sponsorship. 
• The following experience is appreciated and should be highlighted in a cover letter:
• Experience working specifically in EdTech and/or the field of K-12 education
• Experience with RCTs and A/B testing
• Experience working in/with communities of color

Responsibilities:

• Serve as the key collaborator and strategic thought partner to the Chief Product Officer, elevating department needs and helping to shape cross-departmental product strategy
• Develop and maintain a strong team culture among engineers, PMs, designers, and other stakeholders
• Ensure strong alignment, communication, and buy-in for the product vision among PMs, engineers, researchers, and others
• Give candid and effective feedback on processes and outputs on a daily basis
• Work with PMs and designers to create prototypes for new products and features
• Mentor early career product managers, teach our product team about best practices, and shape processes
• Communicate with developers and stakeholders to support PMs on writing clear and thorough product requirements and user stories, identifying edge cases ahead of time
• Support PMs on scoping projects to weigh needs and team capacity
• Support PMs in working closely with developers to turn requirements into implemented markup and code
• Creatively problem-solve technical and usability challenges
• Deliver the most user-friendly online user experiences possible for millions of educators and students
• Optimize existing user interface designs for usability, accessibility, and performance
• Become an expert in all of CommonLit’s products, features, and integrations

Compensation and Benefits:

• Salary is $115,000-$150,000, competitive and commensurate with experience.
• Benefits include health, dental, vision, 401K, commuter benefits, company holidays, parental leave, sick leave, personal leave

How to Apply:

• Submit a resume and cover letter to [email protected] with subject line “Director of Product Management”
• Round 1 candidates will be asked to join an initial call 
• Round 2 candidates will complete a short product management challenge
• Final Round candidates will be invited to participate in a multi-part interview process 
• Apply by September 30, 2022

Equal Opportunity:

As an equal opportunity employer, CommonLit values having a erse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a erse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, or any other legally protected characteristics. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at [email protected].

Are you good at analyzing UX on websites using heuristics? Do you like discussing the smallest of UX details?

We’re seeking a full-time remote UX Auditor for our auditing team.

Baymard Institute is an independent e-commerce UX research organization – beyond conducting our own large-scale research studies for Baymard Premium, we also conduct client-specific work in the form of ‘UX Audits’.

-- The Job --

As a UX Auditor, you will be responsible for conducting client-specific UX audits, 90% of the job will be:

• Analyzing the UX of some of the world’s largest e-commerce sites – this is performed as an extremely detailed heuristic evaluation using a proprietary system and workflow, where Baymard’s research catalog of 700+ e-commerce UX parameters is used as the weighted heuristic (anchoring the audit in solid UX research).
• Identifying and prioritizing findings for the client site into a set of suggestions for improvement.
• Writing it all into a 50-150 page report and presenting it to the client in a 2-hour video conference call.

Depending on your qualifications, other roles will be possible over time.

-- Qualifications --

We’re looking for the following qualifications for this role:

(7/7) Firm understanding of UX and user behavior – in this role, you will not conduct usability testing yourself with end-users, but rather be performing heuristic evaluations – analyzing the UX of a website across Baymard’s 700+ parameters/heuristics. This will require a firm understanding of UX and user behavior. Having experience with performing usability testing (remote or in-person testing) will be a plus (but is not a strict requirement).

(6/7) Finding attention to detail exciting – in each audit, we analyze the client site across 700 UX parameters, each of these 700 parameters then has 4-7 defined implementation nuances the audit must account for. This requires an extreme level of attention to detail and excitement for exploring the smallest of UI nuances of a site. Our best auditors know all 700 parameters, and most of the nuances within, by memory.

(5/7) Rigor over time – while the typical audit project lasts just around 2 weeks (and you’ll, therefore, work for a new and interesting e-commerce site roughly every 2nd week) – the auditing process itself and the underlying UX research dataset doesn’t change that much. So the UX Auditor role requires that you have a high degree of stability and will find it exciting to look for the same set of 700+ e-commerce UX nuances all year round (although obviously applying that dataset to a very wide variety of sites and clients).

(4/7) Ability to communicate UX in writing – the primary deliverable for an auditor is the 50-150 page audit report. As the audit report relies on the foundation of Baymard’s vast catalog of UX research findings, but at the same time is a bespoke consulting project – you as an Auditor have to be good at accurately describing complex flows and user behaviors in writing. The audit reports are often read by a team with erse backgrounds (managers, UXers, designers, and developers) – they all need to understand the described UX issue in just 4 paragraphs of text.

(4/7) Comfortable with client presentations – while audits are never presented in-person at the client offices (due to global clients and somewhat short projects), the audit report deliverable is always followed up with a 2-hour conference call where you will be sharing your screen, walking the client through the audit report and key findings. Prior experience with client meetings and an ability to (correctly) answer general questions on anything related to e-commerce UX will be a plus but is not a requirement. Full fluency in spoken English is a requirement; other language skills are a plus.

(2/7) Good understanding of web-jargon – being able to describe the differences between ‘auto-complete’, ‘auto-fill’, and ‘auto-correct’ on the spot will be a necessity when presenting and discussing your findings with a erse set of clients.

Each of the above qualifications is weighted, 7 is the highest.

(Note that this is not a UX Designer or a UX Researcher job. At Baymard, we don’t perform any kind of client design work. If you are looking for a UX designer role, this role is not for you. If you are looking for a job where you will be performing a lot of direct usability testing with end-users, this role as a UX Auditor is not for your either (but do sign up for our job alert as we do hire UX Research Writers from time to time).

-- Other Job Specs --

• Salary: in accordance with qualifications, but typically in the range of USD 35,000-54,000 per year / EURO 35,000-54,000 per year before taxes, contributions, etc., and with 25 days of annual paid time off (invoiced as a contractor — except for UK and IE residents where we are a registered employer).
• Start date: as soon as possible.
• Location: this is a remote full-time position.
• Language: we expect you to be fully proficient in written and spoken English.
• Travel: is limited; expect only 0-2 weeks of travel each year (pending COVID restrictions).

-- How to Apply --

If you’re interested in this position, please apply by sending the following documents:

1. A cover letter – describing how you fit the role and qualifications — and a link to your LinkedIn profile. (1-2 page PDF. Required.)
2. A resume – describing your background and past experience. (PDF. Required.)
3. Record a 1-2 minute video where you quickly present yourself. (Required.)
4. Any samples or other documents; for example, heuristic evaluations you’ve performed, UX-related articles you’ve written, designs you’ve created, etc. _(Optional.)
   _

Send the above to [email protected] (all applications and materials are treated confidentially).

Deadline is October 16th, 2022 (end of day).

Note: Based on the applications, a few selected candidates will be assigned a paid 10-hour hiring test, which will be the main evaluation criterion for the position. This will also be a good way for you to get a feel for the primary task of this job. (The test will be performed remotely. You’ll be given the task to audit a live website and describe your findings.)

Tip, if you want to prepare the best possible consider:

• reading our audit sales page,
• watching this video explaining Baymard’s research and audit approach,
• familiarizing yourself with our UX Benchmark database,
• reading the “work values” section at the end of this page.

Sincerely,

Christian Vind & the audit team at Baymard Institute

Referral Bonus: If this job isn’t you, but you know someone who’ll be the perfect fit, please send them the link to this page. If we end up hiring the person you referred, we’ll give you a 1 year access to a Baymard Premium ‘Comprehensive’ plan (normally $1800/year).

Independent brands need your help – Here's your chance to join the independent ecommerce movement and impact the future of ecommerce.

At ConvertFlow, we're helping brands own their growth and stay independent of big tech platforms that seek to control how consumers shop and who they shop with.

For independent ecommerce brands, the big tech platforms are increasingly feeling like "the empire" that's oppressing them with margin-crushing platform fees and ever-increasing ad costs, limiting access to new customers and the brand's existing audience.

We're "arming the rebels" by empowering independent brands with the tools they need to deliver personalized shopping experiences across the channels they own, such as their own website, email & SMS audience. This way, they can win over more customers, increase loyalty, and create a thriving business that controls its future.

To do this, we've built ConvertFlow, the all-in-one funnel builder for ecommerce – which empowers brands to create, test and personalize shopping experiences, without coding or relying on developers.

Since we've started ConvertFlow, we've helped over 30,000 brands drive more revenue and own their growth throughout their business journey. We've seen our customers start small and scale big. Today, ConvertFlow empowers businesses of all sizes, from entrepreneurs with big visions, to iconic brands like Porsche, Audi, Volkswagen, and Nectar.

About the role

We’re looking for a Customer Success Manager to help brands achieve their marketing and revenue goals through the use of ConvertFlow’s all-in-one funnel builder. This role involves a consultative and holistic approach to both digital marketing and client management, that includes helping brands adopt ConvertFlow’s platform, as well as plan out, execute and optimize strategies to craft personalized shopping experiences that increase revenue and customer loyalty.

If you love tackling new challenges, digital marketing, and working closely with clients, then this is a unique opportunity to join our talented team and directly impact the digital marketing strategy of fast-growing brands – plus, have a lot of fun while doing it.

How you’ll make a difference

• Learn - Develop expert-level knowledge in our product, services, and in ecommerce marketing.
• Onboard - Successfully onboard new customers on to ConvertFlow’s platform and help them launch their first campaigns following our conversion best practices and playbooks.
• Coach - Become a trusted conversion coach for growing brands and establish marketing best practices to ensure our customers are on the leading front of personalized ecommerce marketing. Help brands you work with succeed through strategy development, campaign execution and optimization.
• Empower - Review customers’ performance and proactively think outside the box to generate new campaigns ideas, suggestions for optimizations, and templates brands can use to launch campaigns faster.
• Retain - Leverage data to identify gaps that clients may have in their marketing, and provide solutions to help them improve with ConvertFlow.
• Grow - Iterate on customers’ results. Ensure customers grow quickly and effectively on ConvertFlow’s platform, and adopt new features and services that will help them succeed.
• Innovate - Bring your thinking, strategies, and ideas to advance our company’s customer success and go-to-market strategies, as well as vision for the future.

**Your first 6 months

In month one, you’ll…

• Learn the ConvertFlow story, how we work and our goals for the future.
• Receive in-depth product training, including learning how to use the product for your own online store.
• Have 1:1 meetings with your direct manager and meet with other team members.
• Shadow colleagues, learn best practices for what makes ConvertFlow customers successful.
• Join customers for onboarding calls and assist them with the adoption of ConvertFlow’s platform.
• Become responsible for your very own portfolio of customers.

By month three, you’ll…

• Continue to master your knowledge of ConvertFlow’s product and have a deep understanding of the industry.
• Continue to learn and apply ConvertFlow’s best practices and playbooks with customers.
• Work with your customers daily, delivering value and helping them achieve their goals.
• Identify growth opportunities for customers.
• Continue learning about the ever-changing industry.
• Start achieving your net retention and customer onboarding targets.

By month six, you’ll…

• Be a trusted advisor for a portfolio of brands growing on ConvertFlow’s platform.
• Have a proactive, independently managed routine established for working with your customers.
• Drive customers successfully through onboarding within a fast paced environment.
• Master ecommerce conversion best practices.
• Be consistently hitting and exceeding your retention goals.
• Work with your manager to identify a plan of continued growth for your career.
• Bring your thinking, strategy and ideas to the team to advance customer success at ConvertFlow and our vision for the future.

About you

• 2+ years of customer facing experience in an implementation, client services or customer success role, preferably in a software or ecommerce/marketing environment.
• Demonstrated success in fast-paced and demanding environments; you love challenges, creative problem solving, and overcoming obstacles.
• Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships.
• A proven record of retaining and growing multiple client relationships.
• Excellent communication skills and emotional intelligence; you enjoy building relationships and high-touch client interactions.
• Experience in marketing or advising customers on marketing strategy.
• Tech savvy and eagerness to learn new technology and practices.
• Working knowledge of the marketing and ecommerce tech ecosystem.
• Proactive and energetic attitude with the desire to be a key player on a results-oriented team.
• Experience using email marketing platforms and ecommerce platforms is a plus.
• Your daily work schedule will be Eastern Time business hours.

Benefits

• Work from anywhere (as long as you work ET business hours, and can attend customer-facing video calls daily)
• Work with a small team that’s ambitious and courageously punches above its weight
• Competitive base salary and uncapped commission structure
• Healthcare, dental and vision insurance
• Flexible vacation policy
• Flexible work schedule
• Culture of learning and development with a training allowance
• Monthly co-working stipend
• Remote work gear (perks for home office, company laptop, etc.)

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), UTC -4

The Sales Representative deals with a varied range of inquiries via phone, email, help desk ticket, live chat and face-to-face. This role devises pivotal strategies in order to achieve customer acquisition targets, develop strong relationships with clients, as well as spot business opportunities, up-sells/cross sells where applicable, and present professional solutions for clients.

This role is permanently remote for the right candidate.

**

• Establish and maintain prospective customer relationships utilizing various systems
• Educate prospects on the full breadth of solutions offered
• Gain clear understanding of prospect’s business requirements
• Identify and resolves prospect concerns
• Target & Identify B2B sales, Enterprise, and reseller network
• Build and maintain research on prospective customers relating to how each prospect is organized hierarchically, brands, channels, and key relationships.
• Provide input to product and service development to improve products and services in line with customer needs
• Meet revenue targets
• Prepare presentations, proposals, and sales contracts
• Create business cases and high level financial models to help in positioning and selling technology based solutions to solve business problems

**

• 3+ years proven account management or other relevant experience
• Self-motivation and dedication, you must have a passion for selling and the ability to work on your own initiative
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
• Sales and customer service background
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• The ability to understand technology and explain it to people of varying backgrounds
• Salesforce or equivalent experience
• Phone and in-person professional “presence”
• Advanced understanding of Sales and Retention techniques and strategies
• Proficiency in Opportunity Qualification
• Associate's degree in a related field, or comparable combination of education or relative experience

**

• 100% Employer paid Benefits options - Medical, Dental, Vision, Prescription
• Traditional and Roth 401k with company matching
• Fun employer-sponsored events
• A collaborative team culture
• Consistent/set work hours
• Challenging non-redundant daily duties
• A voice in how things get done
• Access to ongoing training

**Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.