About Status

Status is an organization building the tools and infrastructure for the advancement of a secure, private, and open web3. We have been completely distributed since inception. Our team is currently 100+ core contributors strong and welcomes a growing number of community members from all walks of life, scattered all around the globe. We care deeply about open source, and our organizational structure has a minimal hierarchy and no fixed work hours. We believe in working with a high degree of autonomy while supporting the organization’s priorities.

About Logos

A group of Status Contributors is also involved in a new community lead project, called Logos, and this particular role will enable you to also focus on this project. Logos is a grassroots movement to provide trust-minimized, corruption-resistant governing services and social institutions to underserved citizens. 

Logos’ infrastructure will provide a base for the provisioning of the next-generation of governing services and social institutions - paving the way to economic opportunities for those who need them most, whilst respecting basic human rights through the network’s design.You can read more about Logos here: in this small handbook for mindful readers like yourself.

Who are we?

We are the Blockchain Infrastructure Team, and we are building the foundation used by other projects at the Status Network. We are researching consensus algorithms, Multi-Party Computation techniques, ZKPs and other cutting-edge solutions with the aim to take the blockchain technology to the next level of security, decentralization and scalability for a wide range of use cases. We are currently in a research phase, working with models and simulations. In the near future, we will start implementing the research. You will have the opportunity to participate in developing -and improving- the state of the art of blockchain technologies, as well as turning it into a reality.

Responsibilities:

• Research, analyse, develop & test mechanism/incentive design of projects under Logos
• Research & analyse the migration of SNT to Logos and subsequent project token clones from that distribution
• Analyse current token mechanics risks and architect a variety of solutions
• Develop financial models of complex systems
• Give visibility to other projects (Finance and portfolio governance)
• Analyse and understand the total value of various mechanism/incentive models

Ideally you will have:

• A background in economics; degree or equivalent in relevant field
• Experience with analyzing, creating and testing token mechanics & incentives
• Understanding and experience of application of market design, mechanism design and token design concepts
• Able to integrate sustainable tokenomics into already established economies/assets
• Working knowledge of common financial models including modern portfolio theory, generalized hyperbolic distributions and their subclasses, bonding curves, etc.
• Extensive interest and exposure to web3 and the trends/technology, including smart contracts, NFTs, DAOs, tokens, blockchains, and crypto as a whole.
• Extensive experience with tokens, including creation, minting, yield farming, issuing, burning and staking
• Experience in, and passion for, blockchain technology
• A strong alignment to our principles

Bonus points if

• Experience with cryptography 
• Familiarity with statistica programming languages & tools such as Python, R, Mathematica, Wolfram Alpha, etc.
• Experience having previously written or involved with creation of whitepapers
• Comfortable working remotely and asynchronously
• Experience working for an open source organization.

[Don’t worry if you don’t meet all of these criteria, we’d still love to hear from you anyway if you think you’d be a great fit for this role!]

Compensation

We are happy to pay in either 100% fiat or any mix of fiat and/or crypto. For more information regarding benefits at Status see here.

Hiring Process

1. Interview with Angel (People Ops team)
2. Interview with Corey (Logos Program Owner)
3. Task 
4. Interview with Jarrad (Cofounder)

Time zones: CST (UTC -6), MST (UTC -7), PST (UTC -8)

About Us

At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals - faster. 

Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 60+ high-performing, happy people that are dedicated to building a product our customers love.

We are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 7+ years. 

About You

You will be reporting to the Manager of Customer Support (Joseph Sterner). 

As a Customer Support Executive, you would be responsible for handling general support emails sent during MST/PST business hours.

This role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, but you will also be responsible for leading inidual projects/initiatives outside of the queue as the need arises.

You’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. 

You are someone that has a healthy sense of curiosity who enjoys taking things apart and putting them back together.

Requirements

• Physically based in the Pacific or Mountain time zones (PST or MST).
• High-level of proficiency in the English language, both written and verbal.
• Experience working in a remote capacity.
• 2 years experience working in a customer facing role (sales, support, hospitality, etc.).

Nice to Haves

• Direct support experience
• Technical/coding experience (This includes VoIP, email, network management, APIs, etc).
• Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)

Responsibilities

• Respond to customer support tickets and take support calls during ET/CT/MT/PT business hours.
• Escalating issues to senior support staff and engineering as needed
• Fraud prevention/detection
• Billing reconciliation
• Writing bug reports
• Coordinating with Success to provide extra support to large customers
• Maintaining help center documentation and creating content for new/updated features

Tools We Use

• Help Scout
• Sift
• Stripe
• Twilio
• Plivo
• Guru
• Asana

Why Work With Us?

• Culture video 💚
• 100% remote company (we believe in trust and autonomy)
• Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
• Annual team retreats ✈️
• Quarterly virtual summits
• 5 weeks PTO + Winter Holiday Break
• 2 additional PTO days every year with the company
• 1 month paid sabbatical every 5 years
• Co-working stipend
• Revenue Share (after 1 year)
• Paid parental leave
• Medical, Dental, Vision with HSA option (US residents)
• 401k matching at 6% (US residents)
• Dependent care FSA (US residents)
• Contributor to Stripe's climate initiative 🌍❤️ 
• Our story and team 🚀

At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you).  

We come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in erse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.

Our team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.

Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), AST (UTC -4), NST (UTC -3:30)

_

Surf Office is a European-based facilitator of productive, authentic and effortless company retreats. Our clients include Google, Stripe, Invision, Automattic and Shopify.

We are a young fast-growing startup disrupting a niche of the incentive travel market using proprietary technology.

We are an international team working remotely. You can work from anywhere and are looking to fill this role with candidates from both the European and the US time zones. We are looking for people who are self-organized and with strong work ethics.

_

You will work in the collaboration with our sales and supply teams. This position will report directly to the Head of Expansion and you will be helping to find the best hotel venues for our customers.

You will be responsible for supporting the Sales Team by efficiently managing customer requests, optimizing contact with our hotel partners, and generating fluency in operations and loyalty.

Surf Office is growing fast and this position is a key element in this journey.

_

• Gathering availability from our hotel partners
• Searching and onboarding hotel venues based on our criteria and guidelines
• Monthly and quarterly reporting

_

• Active online person, customer-oriented, flexible availability
• Attention to detail
• Bilingual in English & Spanish (Portuguese is a plus)
• Good knowledge of geography
• Hospitality experience is a big PLUS
• Must have strong verbal and written communication skills + excellent spoken and written English
• You are based in the European or US time zones

_

• Competitive salary (Freelance contract)
• 100% remote work policy (async communication within the team)
• Flexibility to create a schedule around your lifestyle
• Working with hospitality leaders
• Company retreats
• Flexible vacation time

_

• 1. Be transparent: We embrace open communication and talk not only about successes but failures too. We are transparent with our vendors and clients: no hidden costs, “no surprises” and always managing expectations. We are building a business based on trust.

• 2. Levelheadedness: We should be calm, considered, and thoughtful in our dealings with each other and the world at large. We don't act out of spite, we don't rush to judgment, we don't jump to conclusions. If someone disagrees with us or attacks us we listen, we think, and we respond calmly and clearly - directly addressing the idea or the situation, not the personality or the pressure.

• 3. Improve consistently: Trying new things, failing fast and iterate is part of our DNA. We understand that everything that we do is a constant iteration. One day we celebrate the success of something we launched and the next day we think about how to make it 3x better. We try to make radical improvements, not make something better by 5%. Every process, every product, every sentence on the website can be improved. We believe in fast iteration and constantly searching for customer feedback.

• 4. Be your weird self: We are a erse team of different nationalities, living in different places. It's part of our culture and we try to leverage it. Each member of the team brings unique value to our product and the way we work.

• 5. Remote by default: Working in a remote team requires specific skills: We always try to be self-sufficient, take initiative and be creative in using technology. This also applies to the product we are building. When coming up with solutions we think about how we can remove friction and streamline solutions by providing top-notch virtual service.

**Responsibilities

• Connecting the existing questionnaire system to a cloud-based data solution (i.e., BigQuery). 
• Developing automation around triggering emailed reports and information to patients and clinicians (using a tool like AppScript or equivalent). 
• Creating a visualisation dashboard with specified controlled access for doctors and patients.
• Developing automation for most aspects of this process with emphasis on automatically generating reports when forms are filled out.
• Reviewing current work for ways to improve as well as recommending and implementing additional useful dashboard and visualisation strategies to deliver additional value to our data science clients.

Requirements

• Experience working with SQL, Google Data Studio and scripting/automation in the Google ecosystem (e.g., AppScript) .
• Experience working with BigQuery in a data analytics and visualisation context
• Experience with custom (community) Data Studio visualisations
• Excellent written and verbal communication skills
• Experience automating in Google ecosystem with specific experience automatically generating reports when forms are filled out would be a plus
• Being familiar with healthcare and mental healthcare specifically would be a big plus

Job Type: Full-time 

Job Types: Contract

Please include answers to these questions in your application:

• Why would you be a good fit for this position?
• Please tell us about your experience automating tasks and writing scripts inside the Google ecosystem. We are specifically interested in automatically generating reports when forms are filled out. How would you accomplish this?
• What was your most recent rate as an hourly consultant or in a full-time salaried position?

About The Position:

We are looking for someone with experience developing in low-code back-end software like Xano, Supabase and Backendless. This is a 40 hour/week, contractor position, starting at $52,000 USD per year. Those hours would fall between roughly 9am-6pm Central Time US, with flexibility to adjust these hours to better fit your local time zone after a successful onboarding period.

Our product, Draftbit, is a low-code mobile app builder built on a React Native/Expo stack. While much of the app development done on Draftbit is visual vs. writing code, our platform is not "drag-and-drop." We provide our customers a lot of flexibility in the type and complexity of the apps they build. Draftbit does not host our own database, rather our customers "bring their own back-ends" by integrating third-party backends/databases via REST API. It's also common that more complex apps require importing packages and inserting custom code in order to build features that are not yet part of the core Draftbit platform.

To support our customers who don't have sufficient technical backgrounds to successfully work with backend integrations or custom code, we provide a service we call Draftbit Experts. Experts are full-time members of the Draftbit team who work directly with our customers to build parts or all of their app for them in Draftbit.

Oftentimes, customers of Draftbit Experts need us to develop and integrate back-ends for the apps. In these cases, we design the database schemas and build these back-ends in a low-code platform, often Xano or Supabase.

This role would be primarily focused on database design and back-end development in those platforms, then working in Draftbit to integrate those back-ends to enable the desired experience in the customer app.

In this role, you will be expected to:

• Collaborate with customers and other Draftbit Experts to understand their app needs and propose database/back-end designs to meet those needs
• Be the primary builder of database schemas and app back-ends in low-code platforms (primarily Xano & Supabase)
• Become proficient in how back-end and data integration works in Draftbit, then use those skills to create app experiences in Draftbit using the back-end you've built

About You:

In order to be successful in this role, it's essential that you:

•  Are proficient in at least one low-code back-end platform (ideally Xano, but Supabase or Backendless also work) and have share examples of past work
• Experience working directly with clients/customers to develop low-code backend solutions that meet their needs
• Bonus points for having some mobile app/React Native development experience
• Excellent verbal & written English skills

Other Useful Details:

•  Most of our team works in the US Central time zone and we mostly orient our schedules around a 9am-6pm CT, M-F window. We'd expect you to have a schedule where you're available during at least 4-5 hours of that window.
• We are a small team - around 10 people at the time of posting this. We have a daily team sync meeting at 10am CT, but otherwise most of us work very independently and asynchronously. We expect that you can self-manage effectively and do the same.
• Our company is not a sweat shop. If you need to take time off, just give us some notice and do it!

**How To Apply:

To help us identify the serious applicants, not just those who send generic applications and don't read job descriptions, we ask that you do the following:

• Share an example of a back-end you developed in Xano, Supabase or Backendless.
• Along with that example, record a short video walking us through the database design and the app (web or mobile) it was built to support. It's ok if you don't have full access to the front-end web/mobile app - you can just talk us through the use case.

We will only review applications that follow those two directions! Thank you!

Experience Remote done Right. Over 20 years of remote experience, all 500+ staff are 100% remote and we still grow vibrant relationships, provide exceptional opportunities for career growth while working with stellar clients on ambitious projects

What we're working on:

Enterprise companies turn to us to help them launch innovative digital products that interact with hundreds of millions of customers, transactions and data points. The problems we solve every day are real and require creativity, grit and determination. We are building a culture that challenges norms while fostering experimentation and personal growth. In order to grasp the scale of problems we face, ideally, you have some exposure to Logistics, FinTech, Transportation, Insurance, Media or other complex multifactor industries.

**

• 7+ years of professional experience (A technical assessment will be required)
• Senior-level experience building mobile apps with Ionic + Angular
• Ability to implement an Ionic Logic Flow
• Strong familiarity with iOS and Android applications
• Experience deploying apps to AppStore Connect and Google Play platforms
• English fluency, verbal and written

We are looking for someone who can start immediately. 

Straight from the Devs

Watch short snippets of actual developers (Real, not scripted) share why they joined **YouTube Playlist

Why Clevertech is an amazing place to work at

At Clevertech, you can expect that you will:

• Be 100% dedicated to one project at a time so that you can hone your skills, innovate and grow
• Be a part of a team of talented and friendly senior-level developers
• Work on projects that allow you to use cutting edge tech. We believe in constantly evolving your mastery

The result? We produce meaningful work and we are truly proud and excited to be creating waves in an industry under transformation.

What you’ll do…

We’re looking to hire an experienced iOS engineer to join our team working on PSPDFKit for iOS.

• Take responsibility for delivering new features and bug fixes from the design phase to launch as part of a driven team.
• Work on all layers of our products: internal API, customer-facing API, and end-user-facing UI, as well as documentation and blog posts.
• Improve our product by revamping the UI and building up our support for SwiftUI.
• Make architectural choices that will affect hundreds of apps and millions of users.
• Write readable and well-documented code with meaningful tests so that we can ship new releases confidently and often.
• Support our customers in integrating our products, help them debug and fix issues, and collaborate with them to understand their requirements for our products.
• Collaborate remotely with your team and take advantage of having a flexible work schedule.
• Meet with your team in person during company retreats at exciting places around the world.

About you…

• You have detailed knowledge of iOS development tools, programming languages, and APIs (Xcode, Objective-C, Swift, SwiftUI).
• You are passionate about the latest iOS development practices and technologies, but also aware of technologies outside of the iOS space.
• You have good communication skills and enjoy working with a passionate team while understanding the challenges of working on a distributed team.
• You can work independently and have a high sense of responsibility.
• You have a good command of English for writing documentation, communicating with customers, and occasional blog posts.
• You orient your work around the larger context of the business goals and the product’s customer.
• You have experience with API design and framework/library development or are willing to learn those skills.

Time zones: JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

As client facing Implementation**Project Manager -** at Paymentology you will be the main player in managing client programme rollout projects and will be key to Paymentology’s continued success as a top payment processor across the globe.

**WHAT YOU GET TO DO:

The goal is to get our clients up and live quickly and successfully and we’ll look to the project manager to manage the rollout process once a client has signed a contract. This role is not just focused on our clients, but also our financial partners, who are very important to us; and so the project manager will act as the face of Paymentology and ensure that these connections remain strong.

Above all, you should share our passion for providing products that change lives and convey this through all of your communication and actions. 

The project manager will manage resources, schedules, financials and timelines throughout the full project delivery. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.

The Senior Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.

What it takes to succeed:

• You bring 5+ years of project management experience in the tech sector, prior exposure to the card payments industry, with sound knowledge of issuer processing is highly desirable and would be a huge advantage for this position
• You’ve had proven success managing technical implementations from start to finish 
• You understand the value of relationships and experience has taught you the best ways to build and grow them 
• You’re self-motivated and proactive and are no stranger to working independently
• You speak English fluently in order to communicate effectively with our team members and clients around the globe  
• Your knowledge covers not just project management, but also financial operations and product development 
• You’re tech-savvy and can not only “talk the talk” when it comes to techie speak, but actually understand what it means and how it impacts a project 
• You tackle roadblocks with enthusiasm and use both creativity and strategic thinking to work your way around hurdles  

English is our company language, so it is important that you are able to communicate fluently. This is a full-time, remote contractor position and we are looking for candidates in SE Asia. Working flexible hours is essential for our remote team to function.

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

As one of Paymentology’s Implementations Card Authority and Dispute Administrator, you’ll be working hands-on alongside the team on performing administrative aspects of MasterCard, Visa Card, Bancnet and China Union Pay programmes.   

As a member of our small, dedicated team, you will have the opportunity to become a specialist in card authorisation administrative requirements and dispute processing.

You will work closely with Paymentology’s Implementation Team, which our Dispute Team is a part of, as well as interact with our clients.

We are looking for someone who has experience in card authority dispute processing and is eager to learn to use our systems.

**WHAT YOU GET TO DO:

Main tasks will be processing chargebacks, handling dispute cases, fraud analysis and reporting. You will also be performing administrative work for card authority back-office functions such as: risk reviews, card authority document requirements, fraud reporting, and communicating it on to relevant internal teams. 

You’ll be troubleshooting issues by doing investigation on Paymentology's systems and card authority systems and reaching out to clients where further information is required. 

There will also be more complex dispute processing. In such cases, your tasks will include investigating 2nd presentments, liaising with acquiring banks, as well as MasterCard and Visa and performing chargeback analysis. 

Responsibilities will also comprise of monitoring cards declined, fraud and risk, by doing daily checks on Crimson, target cases and using reports. 

Teamwork is a must, sometimes you will help out the team with other card authority requirements, and, if needed arises, with card acceptance testing and troubleshooting.

What it takes to succeed:

• Great attention to detail, motivation to succeed and drive. A mindset to make things happen, easy and right! 
• Bilingual preferred (English and another language)
• 2+ years’ experience in card authority dispute processing 
• 2+ years’ experience in card authority administration 
• Work experience at a Financial institution, in a customer support or administrative role 
• A customer centric-mindset that is aimed at delighting customers 
• Investigation skills

Bonus points:  

• Experience at an organisation that has scaled quickly 
• Experience at an organisation that has built a company culture across dispersed offices

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

The role of the Advanced Customer Support Services Engineer is to help the support team resole the more technically challenging queries whilst also enabling the more junior members to achieve these outcomes themselves.

We have an amazing Global Customer Support team ensuring that our enterprise customers around the globe receive world-class service of the highest level, and now we need you!

**WHAT YOU GET TO DO:

We are looking for an enthusiastic, disciplined and dedicated inidual who has a passion for working in the world of technology and mobile payments. 

• Provide technical and business-related knowledge to the L1 team to help resolve customer queries, this includes knowledge management (documentation) 
• Detect possible service interruptions to our partners and anticipate potential problems 
• Incident Management and Root cause analysis (mature problem, configuration, change mgmt., process) 
• Analyze service performance trends 
• Escalate to appropriate group a detailed issue tracking (ticket), status update to logger (requester) 
• Process automation capabilities & detect possible procedural improvements 
• Resolve customer queries that have been forwarded by the Level 1 team 
• Take ownership by coordinating the feedback to the customer where analysis is required from other implementation and development departments 
• Perform customer service monitoring value analysis 
• Carry out specific research for technical queries both internal and external 
• Coordinate minor configuration changes that must be performed by customers 
• Monitoring of specific transactional flows 
• Participate in monitoring of internal operational processes 
• Creation of system generated alarms to anticipate potential partner service interruptions 

The role is erse especially as you'll be working with global clients and partners across multiple continents. In order to achieve this, you'll first need to become familiar with transaction processing concepts. Agents receive and give training to colleagues across departments on a regular basis, thus you will be receiving extensive support.  

What it takes to succeed:

This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in this team, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care. 

You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure. 

You will be able to communicate effectively and efficiently with all of our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound & Outbound calls, Chat and Email channels. 

You will wear multiple hats on any given day, and you will know when to roll up your sleeves and get your hands dirty and know when to pull back and educate and enable the L1 support team to do the job just as you would do.  

• Bachelor's Degree in Computer Science or Computer Engineering and/or equivalent working experience
• 5 plus years of Application/Product support experience 
• Passion to engage in solving customer issues and helping them succeed 
• A developed approach to troubleshooting customer and technical issues 
• Demonstrated success in creative problem solving, finding viable alternative solutions to keep the customer’s issues resolved  
• Ability to manage and prioritize daily tasks based on business impact, maintaining focus on service level agreements 
• Team player skills to collaborate inside and outside the organization to achieve team and product success 
• You have a Player/Coach mindset 
• Open-mindedness, willingness to learn, and ability to fail fast to keep progress moving forward 
• Experience with Postman or relevant tools 
• Excellent verbal and written communication skills in English – to ensure customer issues and resolutions are understood, translated and documented accurately 
• Working knowledge of Linux Commands, SQL scripts
• Knowledge on DevOps automation tools is a plus i.e. Jenkins, ELK, DataDog, Terraform etc. 

**WHAT YOU CAN LOOK FORWARD TO:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

As an Advanced Support - Senior Manager, you will lead a team who are responsible in resolving the more technically challenging queries whilst also enabling the more junior members to achieve these outcomes themselves. We have an amazing Global Customer Support team ensuring that our enterprise customers around the globe receive world-class service of the highest level, and now we need you!

**WHAT YOU GET TO DO:

This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in this team, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care. 

You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure. 

You will be able to communicate effectively and efficiently with all of our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound & Outbound calls, Chat and Email channels. 

You are able to coach, mentor and lead a team or managers, providing help when they need it and bringing out their very best. You know how to provide feedback and manage performance. You are a perfect match to what we are looking for if you find yourself constantly striving for more and doing your best every day to achieve excellent results 

• Provide strong leadership that guides the team to think both tactically and strategically in the delivery of support. 
• Be very customer focused with strong communication and interpersonal skills 
• Deliver results against a defined set of objectives that includes tactical metrics, strategic innovation, and cross functional collaboration between disparate organizations internally. 
• Establish team OKRs and metrics to keep team members accountable 
• Develop, implement, and maintain effective internal and external communication 
• Identify and plan for future resourcing needs 
• Recruit and on-board staff as required 
• Ensure effective communication within the business by holding staff meetings, and Employee roundtables to provide clear and concise direction; 
• Develop and maintain effective management of staffing, training, coaching, performance standards, and supervision. 
• Provide development to all levels of employees from Advisor to manager level, ensure successful succession planning within the operation; 
• Ensuring targeted service and performance standards are achieved or exceeded. 
• Manage metrics, customer satisfaction, and reporting on statistical performance levels related to the business. 
• Develop analytic, strategic and technical resources to meet client expectations and ensure satisfaction. 
• Manage escalations and collaborate with peers. 
• Engage directly with customers (external and internal) as required to ensure customer satisfaction 
• Ancillary project management. 
• Ensure employee satisfaction, engagement and proactive retention 
• Take ownership by coordinating the feedback to the customer where analysis is required from other implementation and development departments 

The role is erse especially as you'll be working with global clients and partners across multiple continents. In order to achieve this, you'll first need to become familiar with transaction processing concepts. Agents receive and give training to colleagues across departments on a regular basis, thus you will be receiving extensive support.  

What it takes to succeed:

• Bachelor's Degree in Computer Science or Computer Engineering and/or equivalent working experience.  
• Minimum 7-10 years of management experience leading a global customer service organization. 
• 10+ years of professional experience in support or engineering in finance and/or technology. 
• A proven track record of delivering exceptional service for customer 
• Strong negotiation, interpersonal, written, oral communication and presentation skills required 
• Experience building, operating and enhancing 24x7x365 customer support teams. 
• Experience working cross-functionally and articulating complex problems clearly. 
• A passion and talent for writing along with excellent verbal communication skills. 
• Exceptional business acumen coupled with high emotional intelligence 
• Excellent coaching skills required 
• Fluent in English 
• Demonstrated success in creative problem solving, finding viable alternative solutions to keep the customer’s issues resolved  
• You Possess the ability to translate incidents into a systematic improvement in systems and processes. 
• Team player skills to collaborate inside and outside the organization to achieve team and product success 
• You have a Player/Coach mindset 
• Open-mindedness, willingness to learn, and ability to fail fast to keep progress moving forward 
• Passion to engage in solving customer issues and helping them succeed 
• Experience with Postman or relevant tools 
• Excellent verbal and written communication skills in English – to ensure customer issues and resolutions are understood, translated and documented accurately 
• Working knowledge of Linux Commands, SQL scripts. 
• Knowledge on DevOps automation tools is a plus i.e. Jenkins, ELK, DataDog, Terraform etc.

Our Product Team is looking for a passionate Technical API Writer who can easily write for audiences of varying technical expertise.

WHAT YOU GET TO DO:

 You will contribute to https://developer.paymentology.com/, our API documentation and open-source projects. 

You will be responsible for creating and maintaining end-user documentation which may include creating conceptual information, step-by-step procedures, API descriptions and example commands. 

You will be one of the first to try Paymentology's new features, as you work with our developers and designers to improve the user experience and API design. You need to care deeply about the power of the written word, effective communication, and what makes a great reader experience. You need to enjoy writing for a global technical audience.

• Own and Manage Technical Document Creation 
• Own the creation, management and distribution of all technical documentation (quick start guides, installation guides, user guides) 
• Own, create and maintain external documentation for all Paymentology products and services on the portals (using Swagger Documents for the API reference) 
• Analyse existing and potential content 
• Review existing documentation to ensure up-to-date and accurate information 
• Look for opportunities to create documents, which will be useful to end-users 
• Lead the process to create documents, working with internal teams to build the content 
• Documentation processes across Paymentology 
• Assist with leading and building the strategy to develop and maintain consistency in documentation across Paymentology 

What it takes to succeed:

• A technical background that enables easy interaction with software developers 
• A demonstrated ability to deliver high-quality technical documentation that helps customers 
• Expertise at writing for both technical and non-technical audiences, with knowledge of XML and REST protocols 
• 2+ years of experience writing API documentation 
• Familiarity with one or more technical content authoring and content management tools 
• A love of scoping and planning technical writing deliverables based on product plans, prototypes and specification 
• An ability to develop cross-functional rapport and relationships with stakeholders 
• Familiarity with common source control and bug tracking tools (Git, JIRA) 
• A love for creating visuals, such as screenshots and videos, using screen capture and screen recording tools 
• A self-starter, with great attention to detail, strong time-management skills and an eagerness to learn about complex systems quickly 
• A passion for research, requirements gathering, planning, SEO writing, editing, proofreading and devotion to customer success

English is our company language, so it is important that you are able to communicate fluently. This is a full-time, remote contractor position and we are looking for candidates from around the world. Working flexible hours is essential for our remote team to function.

We are looking for a passionate Product Manager, with experience in the payments industry, to help us in our next stage of growth and global expansion.

**WHAT YOU GET TO DO:

Product Managers at Paymentology have a wide range of responsibilities which are central to developing the company’s core features. You will help guide the product, operational, strategic, commercial and overall proposition of your ‘owned’ product area. 

Your focus will be on formalising projects and guiding the Development Team on implementation. You will also concentrate efforts on the other side of the project value-chain by working with Account Management, Sales, Marketing and Support to communicate about your product. As such, the ideal candidate thrives on a multifaceted role that spans the entire lifecycle of a product and is able to wear many hats to see Paymentology’s goals reached in conception, implementation and launch. 

Evolving our product offering 

• Craft our product strategy and execution to make sure we are delivering payment products that are simple, fast and reliable 
• Communicate a vision for the team for the next 3-12 months and build a roadmap to match that vision 

Managing delivery 

• Work in a small, autonomous, cross-functional team alongside New Business, Design, Engineering, UX Research and Data to decide what we build next and execute on that decision 

Customer interaction 

• Communicate with our customers to more deeply understand the problems that we can address for them 

Stakeholder management 

• Develop a sufficient understanding of the technical context to help make better, faster decisions 
• Work closely with engineers on solutions 

 Research 

• Dig deep on data to understand trends and develop a better picture of the business, the product and our customers 

KPI Reporting 

• Measure and report on the results of your work (creating dashboards, writing SQL queries, etc.) 

What it takes to succeed:

• Experience in payments is crucial for succeeding in this role 
• 5+ years of experience as a Product Manager, preferably in a start-up environment, with a minimum of 5 years working in the software industry 
• Champion for collaborative, iterative product discovery 
• Embracing your role as a member of a cross-disciplinary team 
• Previous exposure to lightweight product development methods, such as user story mapping or rapid prototyping 
• Curiosity about new technology 
• A strong desire to learn 
• A degree of technical fluency that allows you to communicate with, and understand, your target audience (developers) 
• A love for identifying and understanding customer problems 
• An empathy for the user and a desire to seek their input at all stages of the product lifecycle 
• Experience with micro-service architecture and web application and services development 

 Bonus Points: 

• Experience in building and scaling a platform, ideally fintech, traditional financial services or cryptocurrencies 
• Strong knowledge of SQL and NoSQL databases  
• Experience at an organisation that has scaled quickly 

English is our company language, so it is important that you are able to communicate fluently. This is a full-time, remote contractor position and we are looking for candidates across the world. Working flexible hours is essential for our remote team to function.

As a rapidly scaling digital payments company, Product is at the core of everything we do. We’ve built globally distributed teams and are looking for amazing Solution Architects to join us to ensure we continue to effectively scale in new & existing markets and build the best payment solutions in the world.

**WHAT YOU GET TO DO:

A key part of your role as a Solution Architect in Paymentology will be guiding product & engineering teams to ensure conformation to your design, and governance through a well-formulated process. 

You will work within a team product managers and multiple developers. 

The ideal candidate will combine excellent technical skills and communications expertise with a collaborative approach that will demonstrate the value of communications and stakeholder engagement.

Paymentology's Product Team currently has a number of new Solution Architect roles open:  

What it takes to succeed as a Solution Architect (Portals) 

• Together with the Portals Team, help design and build a state-of-the-art customer portal for Paymentology’s customers, which provides a one-stop-shop for card issuing and processing 
• Experience having architected customer-facing portals 
• Ability to propose effective solutions to challenges identified by the Product Manager via user stories, flow diagrams, and service diagrams and descriptions 
• An understanding of business requirements and front- and back-end development and technologies 

What it takes to succeed as a Solution Architect (Tickets) 

• Investigate and solve critical, complex and highly technical issues using mostly code-level techniques, such as trace and source code analysis, debugging tools and reverse engineering techniques 
• Responsibility for driving Product Engineering engagement 
• Ability to handle highly complex, politically charged and financially important cases - by utilising your collaboration and conflict resolution skills - and acting as a key collaboration point for support teams 
• Drive to become the world's best in your area of expertise 
• Ability to thrive under challenging circumstances and engage in difficult situations, while simultaneously learning 

What it takes to succeed as a Solution Architect (Reporting)  

• Ability to collaborate with the Reporting Team to design and build state-of-the-art reports for Paymentology's clients, which provide insights on payments and help clients with reconciliations requirements 
• Experience having architected data-driven applications/reports 
• Ability to propose effective solutions to challenges identified by the Product Manager via user stories, flow diagrams, and service diagrams and descriptions 
• An understanding of business requirements and front- and back-end development and technologies 
• Excellent problem solving skills, client facing expertise, SQL or NoSQL experience, and writing performance-optimised queries 

What it takes to succeed as a Solution Architect (Rules Engine) 

• Taking responsibility for ensuring that the definitions of solution designs are in line with the broader Rules Engine strategy, allowing for the appropriate integration of AI and Machine Learning at an operational level 
• Experience with modern architectural patterns and approaches  
• A deep knowledge of AI and Machine Learning 
• Excellent problem solving skills and client facing expertise 

English is our company language, so it is important that you are able to communicate fluently. This is a full-time, remote contractor position and we are looking for candidates in Europe. Working flexible hours is essential for our remote team to function.

Leverage your copy writing and direct marketing expertise at a profitable SaaS business.

AgencyAnalytics is on a growth trajectory and we are looking for an email marketing expert to take charge of all our email marketing targeted at customers and prospects.

As the leading SaaS growth platform for marketing agencies, we help agencies automate the tedious task of reporting and creating dashboards from dozens of marketing channels.

The successful candidate will be primarily responsible for overseeing all email marketing functions. This position is all about gathering data, strategizing based on metrics, and implementing an approach that yields the best results.

AgencyAnalytics offers a rewarding career path where you can elevate your skills and showcase your expertise.

The position is 100% remote.

What You'll Do

• Develop and optimize all marketing emails, product release emails, automated nurture campaigns in HubSpot

• Identify, implement, and optimize lead generation efforts to increase conversions from an increasing number of incoming free trials

• Create well-written, creative copy that lead to desired conversion objectives

• Collaborate with the web development team, graphic designers, product marketers, content marketers, and video content producers for the creation of custom landing pages, emails, forms, CTAs etc.

• Organize email content and templates

• Develop and maintain an email marketing calendar which includes conversion flows

• Track and analyze the performance of email activities using KPIs, relaying actionable insights back to the team on a weekly and monthly basis

• Provide strategic direction on email marketing opportunities based on insights derived from data and past campaigns

• Develop automated data cleanup campaigns that focus on improving engagement, user segmentation and personalization

• Ensure compliance and best practices with CanSpam, CASL, GDPR, and similar others

• Stay up to date on the latest trends and changes in the email landscape

• Document and update processes

**Job requirements

• 5+ years experience with email marketing

• Proven track record of creating compelling copy that converts

• 2+ years of experience and proficiency with marketing automation and email marketing with Marketo, HubSpot or similar

• Expert understanding of CanSpam, CASL, and GDPR regulations as they relate to email marketing and lead generation

• Demonstrated technical expertise of email marketing platforms, HTML, and email design best practices

• Excellent English copywriting skills with a bachelor’s degree in English literature, arts, journalism, or mass communication.

• Experience in B2B SaaS email marketing is an asset

Job Benefits

• Profit-sharing, distributed quarterly

• Frequent promotions

• 4 weeks vacation and paid sick days

• Happy Hour once a month

• Extended health benefits

• Continued education allowance

• Annual fitness allowance

• Work from anywhere in the world

• Join a profitable, product-focused, & customer-oriented company

Design your full-time freelance career as a top freelance developer with Toptal.

Freelance work is defining developer careers in exciting new ways. If you’re passionate about finding rapid career growth potential working with leading Fortune 500 brands and innovative Silicon Valley startups, Toptal could be a great fit for your next career shift.

Toptal is an exclusive talent network made up of the world’s top 3% of developers, connecting the best and brightest freelancers with top organizations. Unlike a 9-to-5 job, you’ll choose your own schedule and work from anywhere. Jobs come to you, so you won’t bid for projects against other developers in a race to the bottom. Plus, Toptal takes care of all the overhead, empowering you to focus on successful engagements while getting paid on time, at the rate you decide, every time. Our sophisticated screening process makes sure you are provided with top clients without additional overhead, as well as assistance in maximizing the potential of your full-time freelance career. Joining the Toptal network also gives you access to technical training programs, mentors, and coaching programs, so you can connect with a global community of experts like you to share peer-to-peer knowledge and expand your network globally. 

As a freelance developer, you can become a part of an ever-expanding community of experts in over 120 countries, working remotely on projects that meet your career ambitions. 

That’s why the world’s top 3% of developers choose Toptal. Embedded C++ developers in our exclusive network share:

• 3+ years of professional experience in software development
• Strong experience with Embedded C++
• Project management skills
• A keen attention to detail
• Experience with system architecture or leading a software team is a strong advantage
• Full-time availability is a strong advantage

If you’re interested in pursuing an engaging career working on full-time freelance jobs for exclusive clients, take the next step by clicking apply and filling out the short form: https://topt.al/Zrc6Mb

Design your full-time freelance career as a top freelance developer with Toptal.

Freelance work is defining developer careers in exciting new ways. If you’re passionate about finding rapid career growth potential working with leading Fortune 500 brands and innovative Silicon Valley startups, Toptal could be a great fit for your next career shift.

Toptal is an exclusive talent network made up of the world’s top 3% of developers, connecting the best and brightest freelancers with top organizations. Unlike a 9-to-5 job, you’ll choose your own schedule and work from anywhere. Jobs come to you, so you won’t bid for projects against other developers in a race to the bottom. Plus, Toptal takes care of all the overhead, empowering you to focus on successful engagements while getting paid on time, at the rate you decide, every time. Our sophisticated screening process makes sure you are provided with top clients without additional overhead, as well as assistance in maximizing the potential of your full-time freelance career. Joining the Toptal network also gives you access to technical training programs, mentors, and coaching programs, so you can connect with a global community of experts like you to share peer-to-peer knowledge and expand your network globally. 

As a freelance developer, you can become a part of an ever-expanding community of experts in over 120 countries, working remotely on projects that meet your career ambitions. 

That’s why the world’s top 3% of developers choose Toptal. IT Security developers in our exclusive network share:

• 3+ years of professional experience in IT Security
• Strong experience with C++
• Project management skills
• A keen attention to detail
• Experience with system architecture or leading a software team is a strong advantage
• Full-time availability is a strong advantage

If you’re interested in pursuing an engaging career working on full-time freelance jobs for exclusive clients, take the next step by clicking apply and filling out the short form: https://topt.al/WRcyMZ

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

ORAL HEALTHCARE EXPERIENCE IS A MUST - We are external recruiters assisting a startup, more company information is available to applicants, feel free to reach out to us elsewhere on social media platforms.

We have an exciting new opportunity that is completely remote for an e-commerce start-up in the Dental space. This start-up is currently in seed stage, and was recently founded in 2020. Due to it's startup nature, we are looking for a pull-yourself-up-by-your-bootstraps type of candidate who is willing to grow with the company.  See "x-factor" section for more insight into the start-up experience.

In this role you will be defining and driving the execution of our Growth Marketing strategies, ultimately delivering new customers and revenue for the Company. Reporting to the CEO, you will own governance, process, prioritization and other aspects of the Growth Marketing function. You are accountable to filling the top of the funnel, driving pipeline velocity and quality, and building repeatable processes – all with the express intent to deliver well-qualified leads to our Sales function.

This is a rare opportunity to be part of building a company from the ground up with an amazing team of people in an empowering, results-oriented culture that’s operating at the intersection of healthcare and fintech. This role is open for remote candidates. The Company is fully remote, with most employees based in the Atlanta, GA metropolitan area.

Key responsibilities include

• Build and execute campaigns and related activities that meet pipeline targets at each stage of the funnel, ultimately delivering new profitable customers and revenue to the Company
• Establish and refine processes for attribution, lead scoring, nurturing, campaign performance, and standard reporting such as planned vs actual pipeline creation and pacing to goals

REQUIREMENTS

What you’ve done

• 2+ years experience building and scaling programs across various marketing channels simultaneously to multiple verticals and customer segments in a technology product business
• A documented record of exemplary pipeline development and new revenue achievement
• Oral health industry and startup experience a plus

Who you are

• You are a go-getter, always pushing to drive meaningful results in a fast moving, constantly changing environment
• You want ownership of critical business outcomes, and will take calculated risks to that end
• You are a lifelong learner and have a passion for thinking creatively and critically
• You are a strong communicator, able to clearly present ideas to a variety of audiences
• You have exemplary work ethic, and a commitment to success in the face of obstacles
• You have strong organizational, time management and prioritization skills
• You believe in the power of teams, are humble and open to giving and receiving feedback
• Must be eligible to work in the United States without sponsorship.

The X-factor

This is a startup opportunity; you must really want to have this experience. Startups are hard. No really

... they are really, really hard, and downright frustrating some days. Irrespective of our early-stage limitations in resources and knowledge, we’ve got to drive new customers and subsequent revenue growth. This stage of a business isn’t for those seeking a comfortable 9-5 job. But startups are amongst the most rewarding job experiences one can have. You’ll learn more in one year at a startup than in 10 years at a BigCo. Bottom line, if you are wired to lead, build, vigorously collaborate, take calculated risks and live with the successes and failures inherent in building something from nothing, let’s talk.

WORKPLACE AND BENEFITS

We offer typical benefits including medical, dental, 401k and an open paid time off policy.

They provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We prohibit any form of workplace harassment related to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

On the Omni Platform you set your own hours, earn up to $20 an hour & try something new. You'll be providing customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers through phone and/or chat/email, helping them with anything they need!

Scheduling & Hours

GBA's providing service on the Omni platform choose their own schedule by self-scheduling in 30-minute or 1-hour blocks. You get to choose how when & how often you provide services. The more hours you work, the more you can make!

As a 1099 contractor, write your own schedule (set your own hours)! Take control of your work by leaving the 9 to 5 & join the gig economy!

You may have heard about other gigs, but we're different. How? It’s simple: We pay for available time! No more wasting time hoping you're busy enough to earn a living. Working on the Omni platform, you will ACTUALLY make up to $20/hour*! The more hours you work, the more you earn!

What You’ll Do

• Work from home, or any quiet place with a closed door
• Choosing when & how often you want to work
• Respond to chats, emails, and calls from customers
• Quickly help customers with good solutions
• Solve problems in a creative way
• Document details of calls & customer interactions in the appropriate systems
• Type and talk at the same time
• Navigate multiple systems, programs, and screens at the same time

Who You Are

• Great communication skills (verbal and written)
• Can type 20 WPM or more
• Solid computer skills, including typing and navigation
• Comfortable empathizing and remaining patient with difficult callers

*Earning Potential

Projects will have varying earning potential, but all projects pay for time spent talking on the phone & assisting customers (unlike other gig companies - we pay you for available time!) You may also receive performance-based pay & other incentives (earnings depend on hours worked, project, type of support provided, etc).

As a self-employed 1099 Independent Contractor providing work-from-home customer support services, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own income.

What’s Next

If you want the flexibility and freedom to work for your life, instead of living to work, complete these steps & be sure to check your email & phone for regular communications from the Omni platform!

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

Jam.gg is a social and low tech-friendly cloud gaming platform. It has been designed to be accessible to everyone: available directly from a web browser, it does not require a high-speed internet connection to provide a seamless multiplayer game experience. Jam.gg is all about bringing people together through games, with a touch of childhood playfulness and creativity.

We are led by an experienced team of ex Google, Twitter, Amazon, Docker, EA, King and other top tech companies. Jam.gg is a YCombinator company and backed by top VC firms and LEGO Ventures and has already established itself as a new go-to platform for cloud gaming in some countries. 

We're at the stage where we're scaling our QA Department as one of our key units. This is an incredible opportunity to join a booming company of 60+ people in its hyper growth phase. Driven by a strong inclusive culture, we welcome self-starting, fast learning, talented people wishing to start and manage unique, and challenging projects where collaboration (internal and external) is everything.

We are looking for a talented QA Tester to join our growing Product team.

Location: Entirely remote. The candidate must be based in Europe within +/- 2 hours of CET time zone.

Start date: As soon as possible

What you will be doing:

• Testing part of our platform to identify, replicate and document bugs.
• Collaborating with a Product squad to maintain a backlog of bugs and appropriately estimate their impact and prioritize their resolution.
• Describe and investigate bugs, and collaborate with engineers in the squad to help solve them.
• Work with fellow QA Testers to organize the processes and improve our QA operations.

What we are looking for:

• Between 2-3 years of experience
• Technical: a good ability to learn and understand technical products and work with engineers.
• Communication: ability to communicate clearly and effectively, but also in a kind and respectful manner, to collaborate well with the rest of the team.
• Organization: ability to help the QA team organize within QA operations (bug filing, prioritization), but also with other Product members (PMs, Designers, Engineers).
• Proactive and willing to help the team scale.

Benefits:

For International and French permanent contracts:

• Unlimited holiday leave (minimum 5 weeks).
• Monthly well-being allowance (mental well-being, sports, massage, etc.).
• Home office allowance calculated on the prorata of the days worked monthly. 
• Fully remote & flexible working hours.
• Equal pay policy.
• Equal maternity and paternity leave (18 weeks) with 1 year seniority and after deduction of the maternity and paternity leave regulations in your country. 
• Maternity/Paternity subsidy of 3k euros with 1 year seniority.
• Stock option plan.
• Health insurance compensation a one-to-one basis, depending on geographical location & company's policy.
• Additional benefits depending on the geographical location.

We will be pleased to receive your application and wish you the best of luck.

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

Jam.gg is a social and low tech-friendly cloud gaming platform. It has been designed to be accessible to everyone: available directly from a web browser, it does not require a high-speed internet connection to provide a seamless multiplayer game experience. Jam.gg is all about bringing people together through games, with a touch of childhood playfulness and creativity.

We are led by an experienced team of ex Google, Twitter, Amazon, Docker, EA, King and other top tech companies. Jam.gg is a YCombinator company and backed by top VC firms and LEGO Ventures and has already established itself as a new go-to platform for cloud gaming in some countries. 

We're at the stage where we're scaling our QA Department as one of our key units. This is an incredible opportunity to join a booming company of 60+ people in its hyper growth phase. Driven by a strong inclusive culture, we welcome self-starting, fast learning, talented people wishing to start and manage unique, and challenging projects where collaboration (internal and external) is everything.

We are looking for a talented QA Tester to join our growing Product team.

Location: Entirely remote. The candidate must be based in Europe within +/- 2 hours of CET time zone.

Start date: As soon as possible

What you will be doing:

• Testing part of our platform to identify, replicate and document bugs.
• Collaborating with a Product squad to maintain a backlog of bugs and appropriately estimate their impact and prioritize their resolution.
• Describe and investigate bugs, and collaborate with engineers in the squad to help solve them.
• Work with fellow QA Testers to organize the processes and improve our QA operations.

What we are looking for:

• 3-5 years of experience
• Technical: a good ability to learn and understand technical products and work with engineers.
• Communication: ability to communicate clearly and effectively, but also in a kind and respectful manner, to collaborate well with the rest of the team.
• Organization: ability to help the QA team organize within QA operations (bug filing, prioritization), but also with other Product members (PMs, Designers, Engineers).
• Proactive and willing to help the team scale.

Benefits:

For International and French permanent contracts:

• Unlimited holiday leave (minimum 5 weeks).
• Monthly well-being allowance (mental well-being, sports, massage, etc.).
• Home office allowance calculated on the prorata of the days worked monthly. 
• Fully remote & flexible working hours.
• Equal pay policy.
• Equal maternity and paternity leave (18 weeks) with 1 year seniority and after deduction of the maternity and paternity leave regulations in your country. 
• Maternity/Paternity subsidy of 3k euros with 1 year seniority.
• Stock option plan.
• Health insurance compensation a one-to-one basis, depending on geographical location & company's policy.
• Additional benefits depending on the geographical location.

We will be pleased to receive your application and wish you the best of luck.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Intro Are you a stellar BDR who is looking to advance into an AE role at a fast-growing startup? Shrpa is an adventure platform that helps DMOs highlight amazing experiences in their community. We offer a proven SaaS platform that recently passed our first 100 customer milestone. You will help drive our national expansion and next round of growth. Join a fully-remote, fun, and motivated team to take your sales experience to the next level!

Why Shrpa? At Shrpa (shrpa.com), we are on a mission to connect travelers to memorable local experiences anywhere they travel. We provide communities with the most engaging user-generated content. We deliver authentic experiences that take adventure seekers to entirely new experiences, no matter where they are.

• Shrpa has a fully remote and extremely flexible work environment.
• We work in an exciting industry with a fun team - at Shrpa, we’re always exploring!
• Our solutions have an extremely high close rate with prospects.
• You can help drive our transition from regional success to national growth.
• You can be a foundational piece in a growing sales business.

This is an opportunity to make a big impact with a startup that is taking the travel world by storm; all while playing a pivotal role in building out the sales team.

Responsibilities

• Generating new prospects through outbound efforts, helping us break into new geographic markets.
• Researching target prospects, engaging them across multiple channels.
• Testing and iterating on messaging and timing, and helping to scale the ones that generate the best results.
• Understanding the Shrpa product and educating prospective customers.
• Guiding prospects through their purchase decision - giving compelling product demonstrations and proposals, addressing objections, and engaging decision makers to get to a close.
• Tracking leads, follow-ups, and closes to optimize the sales process and maximize sales.
• Maintaining accurate records in our Hubspot CRM system

Experience/Skills Needed

• 2+ years of B2B SaaS BDR or AE experience.
• Excellent communication skills and the ability to influence.
• Effective prospecting and email follow-up skills.
• Ability to work interactively with a fully remote team.
• Bias towards action: You aren’t afraid to figure things out on your own, and would rather connect with a prospect than wait around for direction.
• Curiosity: You work to deeply understand customers, their processes, and their objectives, to speak their language and translate product value to customer value. You enjoy learning about new industries and roles.
• Persistence: You take pride in working harder and smarter than your competition, and have the discipline to maintain a consistently high volume of outreach to prospective customers.
• Highly motivated and results oriented: You are driven by creating impact and you take full ownership of achieving personal and team objectives.

This is a fantastic opportunity for an ambitious sales professional to progress alongside the company and help lead this expansion during a pivotal time in our growth.

Compensation

• $45K base + Tiered Commission (no limit)
• $30k estimated annual commission at target
• $1K/mo training bonus for 3 months

Time zones: EST (UTC -5), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

Product and Support Specialist (m/f/d)

Remote. Full-time. Unlimited Contract.

**

TROUBLESHOOTING – You are our customers‘ primary and secondary technical contact and answer customer requests in in-product live chat. You are finding the best solutions for upcoming issues either by only answering small questions or by supporting the operation of our software solutions and server. You provide first-level and second-level support for EU time zone customers and/or US customers.

SAAS MONITORING – You use the monitoring systems and tools to proactively monitor, identify and process any incidents by communicating to the customer or fixing the problem.

SETUP AND OPERATIONS – You are responsible for setting up, configuring, and using cloud management/monitoring tools and managing the cloud environments (backup, etc.). Additionally, you will support the operation of our software and servers and perform software updates and upgrades on Windows and Linux customer 

**

• Understanding of database technology
• Experience with Cloud Platforms (AWS, Azure) & container platforms
• Working experience with Linux
• Good SQL skills
• Ability to debug the source code and reproduce customer issues in a local environment
• Minimum 2-3 years experience in software support/consulting or comparable function
• Basic understanding of Business intelligence use cases
• Strong communication skills paired with empathy
• Fluent in spoken and written English
• Self-organized working method
• The highest levels of motivation, responsibility, and ambition to proactively support the growth of our company
• Analytical and number-based approach
• Problem-solving skills
• Inquiring mindset
• Ideal timezone CET+4/5 or CET-4/5

**

• A job with the stability and team spirit of an employee but also with the freedom and flexibility of a freelancer
• A stable and reliable job with the freedom and flexibility of a freelancer
• Flexible working hours + additional perks
• Fast and dependable monthly payment – in EUR, USD, or Crypto, as you prefer
• Contributing to the success of a growing company
• Developing a groundbreaking data technology and working with cutting-edge technologies
• Knowledgeable and approachable C-Level
• Continuity and growth potential
• Friendly and international colleagues
• Full integration into our teams and invitation for our team events worldwide

**

Working at Data Virtuality means being part of an international team and thriving. What we offer is remote work from your home, wherever it is. Further, you can expect an unlimited long-term freelance contract with full-time work, benefits, and genuine team spirit.

At Data Virtuality, you will experience respectful interactions, harmonious teamwork,

Business Development Manager (Creator Economy/NFT) at O-MEE.IO

About the Job

What is O-MEE?

We make it possible for creators, brands, businesses, projects, and communities to purchase, sell, and interact with NFTs while providing an interoperable social experience. To further fuel the creator economy, we leverage NFT technology to create a subscription-based framework for exclusive content creators.

O-MEE addresses the five critical issues; high fees, no data control, oppressive social algorithms, content ownership and low earning potential.

Our Mission; To facilitate user trading in a social NFT network environment, To provide subscription-based revenue models by leveraging NFT technology, To improve the social and economic value of the creator economy and to build value creation

Responsibilities:

Qualifications

Qualities;

Skills

Business Development

Compensation

$40,000-$50,000 Per Annum + Equity

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AST (UTC -4), NST (UTC -3:30)

We’re looking for project manager with experience managing digital marketing projects to help us document our processes from scratch and improve our processes. 

This is a contract position as the first 2-3 months will be intensive to set up processes and documentation. This is a part-time (about 20 hours a week) and remote position, but you must be able to work in Canada. Once the contract ends, there is an opportunity for this position to turn into a permanent role at about 5-10 hours a week.

What You’d Be Doing

• Project Planning & Process Documenting
  • Work with the team to create and document all our processes (aka. playbooks).
    • Technical playbooks need to be granular step-by-steps.
    • Creative playbooks need to be flexible, explaining approaches and the thought-process behind examples.
  • Create a standardized project plan for each one of our packages.
    • Look for opportunities to streamline or automate processes, or create templates.
    • Review time sheets to estimate necessary time for each process.
    • Update Asana with our processes and estimated time allocations. 
  • Take initiative to keep processes and playbooks up to date.
    • Create processes that evolve with feedback. 
    • Lead end-of-project (retrospective) meetings and put the team’s feedback into action to improve our processes.
• Project Management
  • Lead weekly meetings.
  • Be the center of communication for all client projects. Make sure clients and team members are kept up to date of project progress. Communicate regularly and proactively around changes in timing, costs or any issues.
  • Using Asana, assign tasks and set deadlines for other team members.
  • Ensure projects are completed on time, on budget (that is, within estimated hours) and within scope. Hold the team accountable for their responsibilities and deadlines.
  • Manage meetings - reduce the number of meetings, time spent in meetings and the flow in meetings.
• Client Communication
  • Onboard new clients.
    • Set them up on Asana and Google Drive.
    • E-introduce client to the team.
    • Prepare the initial call.
  • Arrange meetings with client and relevant team members.
  • Send follow-up notes and emails to clients after meetings.
  • Lead client communication.
    • Be a buffer between the client’s and the team’s emotions.
    • For example, skillfully say “no” or set boundaries when a client is micromanaging or overasking. When a client gives dry feedback or is stressed, don’t pass on that energy to the team.

About You & Your Skills

• Between 3 to 5 years of experience. You have an intermediate level of project management expertise, ideally in the marketing industry. Our projects are usually 6 months long and waterfall, and we use Asana as our go-to project management system. 
• Good understanding of digital marketing and SEO. You don't have to be a pro at technical SEO but you at least know what keywords are and you're eager to learn more. We need to document all of our processes and some playbooks need to be highly-detailed so we need someone that is confident to get into it. 
• Highly proactive and takes initiative. We want you to own our processes. Create playbooks so good that we could sell. Create processes so clear and streamlined that it makes your job super-easy later on. Jump on any opportunity you see to improve the processes or update playbooks.
• Firm, calm and assertive. You’re not afraid to hold the team accountable to their responsibilities and deadlines, including leadership. You know when to push back when expectations are unrealistic. You know how to remain calm and organized under pressure or difficult moments. You’re not afraid of voicing your opinion or being “annoying” because the team’s success depends on your voice.
• Open to learning and growth mindset. Technology and digital marketing are always changing and we’re a team of professionals that love to learn, grow and follow curiosity. You can adapt quickly to new technologies, tools and strategies we might throw your way.
• Independent, punctual and work remotely. We don’t mind when and how you do the work as long as it’s well done and on time. You should be available to communicate with our team and clients between 9 AM to 5 PM EST on weekdays.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

About CommonLit:

CommonLit is a nonprofit edtech company dedicated to providing high-quality literacy instruction to low-income students and students of color to prepare them for success in college and careers. We operate a free online reading and writing program, www.commonlit.org, used by 7 million teachers and students monthly. 

Job Description:

As a Senior UX/UI Designer at CommonLit, you’ll design user interfaces and experiences for millions of students and their teachers as part of our digitally-delivered literacy curriculum. You’ll work closely with many teams at CommonLit (Product, Engineering, Curriculum, Data, and Partnerships) to understand user needs and customer priorities, develop and test prototypes, design wireframes and mockups, support engineers and product managers throughout development, and track and continually improve product usability.

CommonLit’s product roadmap is driven by user research, data, feedback from teachers through our User Support team, and partnerships with schools and districts across the country. We work in small iterations and deploy several times a day. We’re building an application that’s used by students and teachers across a broad range of technology and connectivity access, and we take accessibility seriously.

The ideal candidate is a self-starter who is committed to our mission and excited to work for a fast-paced nonprofit startup.

Responsibilities:

• Serve as a leader across product and engineering teams, uniting product managers, user researchers, engineers, and other designers in understanding design processes and how design relates to broader company strategy and goals
• Work closely with user researcher to deeply understand users/customers and their needs and ensure that all designs solve for user/customer problems
• Articulate and advocate for key design needs to the design team and the Chief Product Officer
• Create UX/UI prototypes for new products to be used on both desktop and mobile devices
• Work with user researchers and product managers to test and iterate on prototypes
• Design wireframes and mockups for new and existing portions of the CommonLit user experience
• Ensure that designs are technically feasible within project scope, performant, consistent with style guide, and user-friendly
• Work with engineers and product managers to turn designs into implemented markup and code
• Creatively problem-solve technical and usability challenges
• Develop designs for multiple projects simultaneously
• Optimize existing user interface designs for usability and performance

Qualifications:

• 5+ years experience in UX/UI design working for a SaaS product (edtech experience a big plus)
• Deep knowledge of information architecture, usability, and UX/UI best practices for both mobile and desktop applications
• Strong understanding of functions you’ll work closely with, e.g. frontend engineering, product management, user research, marketing
• Ability to communicate design needs clearly and confidently to leadership and other stakeholders, and unite a team around design strategy and processes
• Expert in accessible design practices and ADA requirements
• Experience implementing a component library and design systems
• Experience working with UX researchers/UX research methods to deeply understand, empathize with, and advocate for end-users
• Experience conducting prototype and usability testing
• Experience leading design sprints and working with PMs, engineers, and UX researchers to solve user and business problems
• Keen design eye and ability to design within a consistent style/brand guide
• Experience with data visualizations and designing for data storytelling
• Ability to manage multiple projects simultaneously
• Expertise working in Figma and in wireframing tools like Balsamiq or Whimsical
• A portfolio with 2-3 case studies that clearly demonstrate how you led a team to solve a problem for end-users and the design processes you used
• Authorization to work in the U.S. without employer sponsorship
• The following skills are appreciated and should be highlighted in a cover letter:
• Experience working in/with communities of color
• Previous people management or team lead experience
• Knowledge of front-end development web programming languages such as HTML and CSS, JQuery, and JavaScript

Compensation and Benefits:

• Salary is $90,000-$120,000, commensurate with experience.
• Benefits include health, dental, vision, 401K, commuter benefits, company holidays, parental leave, sick leave, personal leave

How to Apply:

• Submit a resume, cover letter, and UX/UI design portfolio to [email protected] with subject line “Senior UX/UI Designer” (Your portfolio will be a key part of our early screening process)
• Your cover letter should explain why you are a good candidate for the role, and the special skills that you would bring to the CommonLit team.
• Your design portfolio should contain original UX/UI designs
• Round 1 candidates will be asked to join an initial call to meet a member of the product team 
• Round 2 candidates will complete a short design challenge involving incorporating a round of feedback. 
• Final Round candidates will interview with multiple teams.
• Apply by October 14, 2022

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

About CommonLit:

CommonLit is a nonprofit edtech company dedicated to providing high-quality literacy instruction to low-income students and students of color to prepare them for success in college and careers. We operate a free online reading and writing program, www.commonlit.org, used by 7 million teachers and students monthly. 

Job Description:

As the Director of Product Management at CommonLit, you’ll lead a team of 5+ Product Managers and Associate Product Managers to bring new features to life and improve existing products used by millions of students and their teachers as part of our digitally-delivered literacy curriculum and library. You’ll work closely with the Chief Product Officer, PMs, designers, UX researchers, data scientists, and engineers. You’ll support PMs on writing thorough product requirements and user stories, ensure projects are scoped appropriately, and continually improve product usability. As part of our growing product department, you’ll play a key role in mentoring and coaching PMs and shaping the processes we’ll use to develop and ship our products.

CommonLit’s product roadmap is driven by user interviews, data, feedback from teachers and students, and partnerships with schools and districts across the country. We work in small iterations and deploy several times a day. We’re building an application that’s used by students and teachers across a broad range of technology and connectivity access, and we take accessibility seriously.

The ideal candidate is a seasoned product manager and people manager who is committed to our mission and excited to work for a fast-paced, education technology nonprofit.

Qualifications:

• 5+ years experience in the field of product management for a SaaS product (edtech experience a big plus)
• 3+ years of experience successfully managing a product team
• Strong skills in team building, mentorship, delegation, skill and career development
• Strong ability to deliver regular constructive feedback to improve performance
• Proven success as an exceptional product manager; specifically:
• Capturing information from multiple stakeholders, creating and testing prototypes, drafting product requirements, and working with designers and developers to build, launch, and iterate on user-friendly products
• Strong technical background, with experience in data modeling, API-based integrations, content management systems, accessibility, etc.
• Strong data analytics skills
• Experience with an agile and iterative approach to developing products and features (familiarity with Shape Up product development methodology a big plus)
• Experience designing training materials and delivering trainings on effective product management practices
• Ability to oversee multiple projects simultaneously
• Authorization to work in the U.S. without employer sponsorship. 
• The following experience is appreciated and should be highlighted in a cover letter:
• Experience working specifically in EdTech and/or the field of K-12 education
• Experience with RCTs and A/B testing
• Experience working in/with communities of color

Responsibilities:

• Serve as the key collaborator and strategic thought partner to the Chief Product Officer, elevating department needs and helping to shape cross-departmental product strategy
• Develop and maintain a strong team culture among engineers, PMs, designers, and other stakeholders
• Ensure strong alignment, communication, and buy-in for the product vision among PMs, engineers, researchers, and others
• Give candid and effective feedback on processes and outputs on a daily basis
• Work with PMs and designers to create prototypes for new products and features
• Mentor early career product managers, teach our product team about best practices, and shape processes
• Communicate with developers and stakeholders to support PMs on writing clear and thorough product requirements and user stories, identifying edge cases ahead of time
• Support PMs on scoping projects to weigh needs and team capacity
• Support PMs in working closely with developers to turn requirements into implemented markup and code
• Creatively problem-solve technical and usability challenges
• Deliver the most user-friendly online user experiences possible for millions of educators and students
• Optimize existing user interface designs for usability, accessibility, and performance
• Become an expert in all of CommonLit’s products, features, and integrations

Compensation and Benefits:

• Salary is $115,000-$150,000, competitive and commensurate with experience.
• Benefits include health, dental, vision, 401K, commuter benefits, company holidays, parental leave, sick leave, personal leave

How to Apply:

• Submit a resume and cover letter to [email protected] with subject line “Director of Product Management”
• Round 1 candidates will be asked to join an initial call 
• Round 2 candidates will complete a short product management challenge
• Final Round candidates will be invited to participate in a multi-part interview process 
• Apply by September 30, 2022

Equal Opportunity:

As an equal opportunity employer, CommonLit values having a erse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a erse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, or any other legally protected characteristics. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at [email protected].

Are you good at analyzing UX on websites using heuristics? Do you like discussing the smallest of UX details?

We’re seeking a full-time remote UX Auditor for our auditing team.

Baymard Institute is an independent e-commerce UX research organization – beyond conducting our own large-scale research studies for Baymard Premium, we also conduct client-specific work in the form of ‘UX Audits’.

-- The Job --

As a UX Auditor, you will be responsible for conducting client-specific UX audits, 90% of the job will be:

• Analyzing the UX of some of the world’s largest e-commerce sites – this is performed as an extremely detailed heuristic evaluation using a proprietary system and workflow, where Baymard’s research catalog of 700+ e-commerce UX parameters is used as the weighted heuristic (anchoring the audit in solid UX research).
• Identifying and prioritizing findings for the client site into a set of suggestions for improvement.
• Writing it all into a 50-150 page report and presenting it to the client in a 2-hour video conference call.

Depending on your qualifications, other roles will be possible over time.

-- Qualifications --

We’re looking for the following qualifications for this role:

(7/7) Firm understanding of UX and user behavior – in this role, you will not conduct usability testing yourself with end-users, but rather be performing heuristic evaluations – analyzing the UX of a website across Baymard’s 700+ parameters/heuristics. This will require a firm understanding of UX and user behavior. Having experience with performing usability testing (remote or in-person testing) will be a plus (but is not a strict requirement).

(6/7) Finding attention to detail exciting – in each audit, we analyze the client site across 700 UX parameters, each of these 700 parameters then has 4-7 defined implementation nuances the audit must account for. This requires an extreme level of attention to detail and excitement for exploring the smallest of UI nuances of a site. Our best auditors know all 700 parameters, and most of the nuances within, by memory.

(5/7) Rigor over time – while the typical audit project lasts just around 2 weeks (and you’ll, therefore, work for a new and interesting e-commerce site roughly every 2nd week) – the auditing process itself and the underlying UX research dataset doesn’t change that much. So the UX Auditor role requires that you have a high degree of stability and will find it exciting to look for the same set of 700+ e-commerce UX nuances all year round (although obviously applying that dataset to a very wide variety of sites and clients).

(4/7) Ability to communicate UX in writing – the primary deliverable for an auditor is the 50-150 page audit report. As the audit report relies on the foundation of Baymard’s vast catalog of UX research findings, but at the same time is a bespoke consulting project – you as an Auditor have to be good at accurately describing complex flows and user behaviors in writing. The audit reports are often read by a team with erse backgrounds (managers, UXers, designers, and developers) – they all need to understand the described UX issue in just 4 paragraphs of text.

(4/7) Comfortable with client presentations – while audits are never presented in-person at the client offices (due to global clients and somewhat short projects), the audit report deliverable is always followed up with a 2-hour conference call where you will be sharing your screen, walking the client through the audit report and key findings. Prior experience with client meetings and an ability to (correctly) answer general questions on anything related to e-commerce UX will be a plus but is not a requirement. Full fluency in spoken English is a requirement; other language skills are a plus.

(2/7) Good understanding of web-jargon – being able to describe the differences between ‘auto-complete’, ‘auto-fill’, and ‘auto-correct’ on the spot will be a necessity when presenting and discussing your findings with a erse set of clients.

Each of the above qualifications is weighted, 7 is the highest.

(Note that this is not a UX Designer or a UX Researcher job. At Baymard, we don’t perform any kind of client design work. If you are looking for a UX designer role, this role is not for you. If you are looking for a job where you will be performing a lot of direct usability testing with end-users, this role as a UX Auditor is not for your either (but do sign up for our job alert as we do hire UX Research Writers from time to time).

-- Other Job Specs --

• Salary: in accordance with qualifications, but typically in the range of USD 35,000-54,000 per year / EURO 35,000-54,000 per year before taxes, contributions, etc., and with 25 days of annual paid time off (invoiced as a contractor — except for UK and IE residents where we are a registered employer).
• Start date: as soon as possible.
• Location: this is a remote full-time position.
• Language: we expect you to be fully proficient in written and spoken English.
• Travel: is limited; expect only 0-2 weeks of travel each year (pending COVID restrictions).

-- How to Apply --

If you’re interested in this position, please apply by sending the following documents:

1. A cover letter – describing how you fit the role and qualifications — and a link to your LinkedIn profile. (1-2 page PDF. Required.)
2. A resume – describing your background and past experience. (PDF. Required.)
3. Record a 1-2 minute video where you quickly present yourself. (Required.)
4. Any samples or other documents; for example, heuristic evaluations you’ve performed, UX-related articles you’ve written, designs you’ve created, etc. _(Optional.)
   _

Send the above to [email protected] (all applications and materials are treated confidentially).

Deadline is October 16th, 2022 (end of day).

Note: Based on the applications, a few selected candidates will be assigned a paid 10-hour hiring test, which will be the main evaluation criterion for the position. This will also be a good way for you to get a feel for the primary task of this job. (The test will be performed remotely. You’ll be given the task to audit a live website and describe your findings.)

Tip, if you want to prepare the best possible consider:

• reading our audit sales page,
• watching this video explaining Baymard’s research and audit approach,
• familiarizing yourself with our UX Benchmark database,
• reading the “work values” section at the end of this page.

Sincerely,

Christian Vind & the audit team at Baymard Institute

Referral Bonus: If this job isn’t you, but you know someone who’ll be the perfect fit, please send them the link to this page. If we end up hiring the person you referred, we’ll give you a 1 year access to a Baymard Premium ‘Comprehensive’ plan (normally $1800/year).

Independent brands need your help – Here's your chance to join the independent ecommerce movement and impact the future of ecommerce.

At ConvertFlow, we're helping brands own their growth and stay independent of big tech platforms that seek to control how consumers shop and who they shop with.

For independent ecommerce brands, the big tech platforms are increasingly feeling like "the empire" that's oppressing them with margin-crushing platform fees and ever-increasing ad costs, limiting access to new customers and the brand's existing audience.

We're "arming the rebels" by empowering independent brands with the tools they need to deliver personalized shopping experiences across the channels they own, such as their own website, email & SMS audience. This way, they can win over more customers, increase loyalty, and create a thriving business that controls its future.

To do this, we've built ConvertFlow, the all-in-one funnel builder for ecommerce – which empowers brands to create, test and personalize shopping experiences, without coding or relying on developers.

Since we've started ConvertFlow, we've helped over 30,000 brands drive more revenue and own their growth throughout their business journey. We've seen our customers start small and scale big. Today, ConvertFlow empowers businesses of all sizes, from entrepreneurs with big visions, to iconic brands like Porsche, Audi, Volkswagen, and Nectar.

About the role

We’re looking for a Customer Success Manager to help brands achieve their marketing and revenue goals through the use of ConvertFlow’s all-in-one funnel builder. This role involves a consultative and holistic approach to both digital marketing and client management, that includes helping brands adopt ConvertFlow’s platform, as well as plan out, execute and optimize strategies to craft personalized shopping experiences that increase revenue and customer loyalty.

If you love tackling new challenges, digital marketing, and working closely with clients, then this is a unique opportunity to join our talented team and directly impact the digital marketing strategy of fast-growing brands – plus, have a lot of fun while doing it.

How you’ll make a difference

• Learn - Develop expert-level knowledge in our product, services, and in ecommerce marketing.
• Onboard - Successfully onboard new customers on to ConvertFlow’s platform and help them launch their first campaigns following our conversion best practices and playbooks.
• Coach - Become a trusted conversion coach for growing brands and establish marketing best practices to ensure our customers are on the leading front of personalized ecommerce marketing. Help brands you work with succeed through strategy development, campaign execution and optimization.
• Empower - Review customers’ performance and proactively think outside the box to generate new campaigns ideas, suggestions for optimizations, and templates brands can use to launch campaigns faster.
• Retain - Leverage data to identify gaps that clients may have in their marketing, and provide solutions to help them improve with ConvertFlow.
• Grow - Iterate on customers’ results. Ensure customers grow quickly and effectively on ConvertFlow’s platform, and adopt new features and services that will help them succeed.
• Innovate - Bring your thinking, strategies, and ideas to advance our company’s customer success and go-to-market strategies, as well as vision for the future.

**Your first 6 months

In month one, you’ll…

• Learn the ConvertFlow story, how we work and our goals for the future.
• Receive in-depth product training, including learning how to use the product for your own online store.
• Have 1:1 meetings with your direct manager and meet with other team members.
• Shadow colleagues, learn best practices for what makes ConvertFlow customers successful.
• Join customers for onboarding calls and assist them with the adoption of ConvertFlow’s platform.
• Become responsible for your very own portfolio of customers.

By month three, you’ll…

• Continue to master your knowledge of ConvertFlow’s product and have a deep understanding of the industry.
• Continue to learn and apply ConvertFlow’s best practices and playbooks with customers.
• Work with your customers daily, delivering value and helping them achieve their goals.
• Identify growth opportunities for customers.
• Continue learning about the ever-changing industry.
• Start achieving your net retention and customer onboarding targets.

By month six, you’ll…

• Be a trusted advisor for a portfolio of brands growing on ConvertFlow’s platform.
• Have a proactive, independently managed routine established for working with your customers.
• Drive customers successfully through onboarding within a fast paced environment.
• Master ecommerce conversion best practices.
• Be consistently hitting and exceeding your retention goals.
• Work with your manager to identify a plan of continued growth for your career.
• Bring your thinking, strategy and ideas to the team to advance customer success at ConvertFlow and our vision for the future.

About you

• 2+ years of customer facing experience in an implementation, client services or customer success role, preferably in a software or ecommerce/marketing environment.
• Demonstrated success in fast-paced and demanding environments; you love challenges, creative problem solving, and overcoming obstacles.
• Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships.
• A proven record of retaining and growing multiple client relationships.
• Excellent communication skills and emotional intelligence; you enjoy building relationships and high-touch client interactions.
• Experience in marketing or advising customers on marketing strategy.
• Tech savvy and eagerness to learn new technology and practices.
• Working knowledge of the marketing and ecommerce tech ecosystem.
• Proactive and energetic attitude with the desire to be a key player on a results-oriented team.
• Experience using email marketing platforms and ecommerce platforms is a plus.
• Your daily work schedule will be Eastern Time business hours.

Benefits

• Work from anywhere (as long as you work ET business hours, and can attend customer-facing video calls daily)
• Work with a small team that’s ambitious and courageously punches above its weight
• Competitive base salary and uncapped commission structure
• Healthcare, dental and vision insurance
• Flexible vacation policy
• Flexible work schedule
• Culture of learning and development with a training allowance
• Monthly co-working stipend
• Remote work gear (perks for home office, company laptop, etc.)

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), UTC -4

The Sales Representative deals with a varied range of inquiries via phone, email, help desk ticket, live chat and face-to-face. This role devises pivotal strategies in order to achieve customer acquisition targets, develop strong relationships with clients, as well as spot business opportunities, up-sells/cross sells where applicable, and present professional solutions for clients.

This role is permanently remote for the right candidate.

**

• Establish and maintain prospective customer relationships utilizing various systems
• Educate prospects on the full breadth of solutions offered
• Gain clear understanding of prospect’s business requirements
• Identify and resolves prospect concerns
• Target & Identify B2B sales, Enterprise, and reseller network
• Build and maintain research on prospective customers relating to how each prospect is organized hierarchically, brands, channels, and key relationships.
• Provide input to product and service development to improve products and services in line with customer needs
• Meet revenue targets
• Prepare presentations, proposals, and sales contracts
• Create business cases and high level financial models to help in positioning and selling technology based solutions to solve business problems

**

• 3+ years proven account management or other relevant experience
• Self-motivation and dedication, you must have a passion for selling and the ability to work on your own initiative
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
• Sales and customer service background
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• The ability to understand technology and explain it to people of varying backgrounds
• Salesforce or equivalent experience
• Phone and in-person professional “presence”
• Advanced understanding of Sales and Retention techniques and strategies
• Proficiency in Opportunity Qualification
• Associate's degree in a related field, or comparable combination of education or relative experience

**

• 100% Employer paid Benefits options - Medical, Dental, Vision, Prescription
• Traditional and Roth 401k with company matching
• Fun employer-sponsored events
• A collaborative team culture
• Consistent/set work hours
• Challenging non-redundant daily duties
• A voice in how things get done
• Access to ongoing training

**Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

**How you will make an impact

As our **Partnership Marketing Manager, you will be part of the marketing team and will be a bridge to our Partner and Product teams with the full context of the business objectives. The key goals will be to drive Partner leads and marketing initiatives, improve our presence at relevant events, and champion engagement and development activities with our implementation and ecosystem partners.

Some of your tasks and responsibilities include:

• Building deep relationships with counterparts at our partner companies to develop compelling, joint-solution, go-to-market campaigns that bring to life the value of our strategic partnerships.

• Achieve a deep understanding of the content management and federation ecosystem & Hygraph’s position within that ecosystem.

• Activate and launch messaging, co-branding campaign assets, and identify potential incentives with each of the agency and ecosystem partners.

• Collaborate and build strategic relationships with key partners across the content management & federation ecosystem on joint marketing efforts.

• Working with the partnerships team to identify and pursue partner-provided co-marketing opportunities that expand awareness within the partner ecosystem, like partner conferences, promotional programs, enablement programs, and internal and external partner-led initiatives.

• Owning all the resources for the partnerships team, both internal and external, including gated content, enablement collateral, and documentation required for our partners.

• Working closely with the product integrations, and Product Marketing teams to define, scope, and oversee the development of themes and implementation of campaigns.

• Owning the partnerships aspects of the website, including the partner pages, partner funnels, training materials, and partner portal in collaboration with the partnerships team.

Our expectations from you

• Experience in Partner Marketing, preferably having set up the function in a high-growth B2B SaaS or Tier 1 agency.

• You are collaborative, independent, entrepreneurial, flexible, and persuasive, with experience growing relationships with strategic partners and creating joint selling and GTM opportunities.

• Experienced in successfully running ABM campaigns aimed at large technology and software agencies.

• Experience with owning co-marketing initiatives with external partners, including webinars, eBooks, and case studies.

• A strong understanding of the tech ecosystem and developer tooling, with prior agency knowledge.

The Process

• Intro call with Talent Acquisition Manager.
• Interview with Hiring Manager(s).
• Case study if needed.
• Team Fit conversation.
• Reference Check and Offer.

The response time is usually within 2 weeks for each step. You could expect some alterations when necessary.

About us

Working at Hygraph

• Our teams are passionate about our product.
• Self-motivation, trust, and collaboration is the driving factor for our success.
• We believe in a remote-first approach where everyone is encouraged to do their best from wherever they are and work together with transparency, accountability, and ownership.
• We have a workstation budget to support the remote work on top of providing the latest company IT equipment (e.g. Macbook).
• We are curious, risk-takers, and we experiment with our ideas and make things happen.
• We work together to provide optimal solutions for our users and adapt to the people and market needs.
• Our flexible working model encourages us to work according to what works best for us and maintain an excellent work-life balance.
• We learn continuously through feedback and have a yearly learning budget to attend training and conferences.
• We are an international and friendly team spread across 17 countries, coming together once a year for our annual off-site/retreat.

Hygraph is an equal-opportunity employer committed to hiring people with erse backgrounds. We believe that ersity, unique experiences, qualities, and different cultures enrich our workspace's productivity and promote innovation and creativity.

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), AST (UTC -4), FKST (UTC -3), CEST (UTC +2), BST (UTC +1), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

Ellipsis is a forward-thinking digital marketing agency for WordPress businesses. WordPress powers 43% of the internet and we support its product and service economy with digital marketing.

We sit at the intersection of digital marketing and the WordPress ecosystem, serving agencies who sell websites to the biggest companies in the world, and product businesses who sell functionality to WordPress users. We help our clients reach millions of users and are helping make the web more powerful and easier to use.

We’re market-leaders in our area, and are helping drive rapid growth in the WordPress economy. Between us, we have the in-house skills to deliver marketing strategy and implementation for some of the best WordPress businesses in the market.

As a 100% remote team, we carefully balance collaboration with an environment that enables everyone to do their best work.

We’re based across Europe and travel for team meetups, conferences, and pleasure!

We each bring our own strengths and the independence to shape our agency as it grows quickly. It’s an exciting time to join us :)

**

As our new Senior Marketing Strategist, you’ll be joining our industry-leading Strategy team.

Ellipsis’ Strategy team is extremely good and influential: we are trusted to give our clients and the industry at large the most thoughtful, insightful, and actionable marketing strategy advice.

We’re trusted to develop the right marketing strategies, and you’ll be leading projects that do this. You’ll work with businesses ranging from startups looking for product/market fit, to the largest enterprise businesses in our space. It’s extremely rewarding to see businesses experience growth following your recommendations.

This is a varied and extremely rewarding role: you get to see inside businesses of all sizes, and advise on marketing strategy from CRO to SEO, and from email to search ads. We regularly push the boundaries of best practice in the industry, and take any opportunity to learn and explore new angles.

You’ll be working with Ellipsis’ cutting-edge FALCON AI, and lead the way with analysing for our clients the large quantity of data we pull out of FALCON, such as our industry Weather Report.

You’ll be working under our Head of Strategy, in our Strategy team. Following onboarding, you’ll have your own strategy consulting projects to lead and deliver. You’ll be hands-on and responsible for delivering client work. This will give you the opportunity to learn and grow at an extremely fast pace.

Activity in this role will be broken down as follows:

• 60% Creating marketing strategy for clients
• 25% Client and account management
• 15% Internal marketing and projects

Your main responsibility will be to lead client strategy projects: You’ll be responsible for directly executing your own projects, and delivering them successfully to clients. This involves talking to clients to understand their needs, “Deep Working” on strategy documents, and collaborating with the team internally to get specialised expertise. This includes our Marketing Audit and Strategy work, and, later on, our CMO-as-a-Service work.

You’ll need to love solving marketing problems, developing winning strategies for clients, and writing these up into an actionable format. You should be comfortable working independently and blocking off large parts of your day for Deep Work, whilst taking on board client needs and feedback, and delivering work to clients at a rapid pace.

You’ll report to our Head of Strategy, and be working alongside our SEO Specialist on the Strategy team. You’ll also be working closely with Ellipsis’ Managing Director and the Content team.

To support the above, you need the following skills:

• Marketing strategy for product businesses of all sizes: you love solving marketing problems and have some experience with strategy for digital product businesses, including those with a SaaS business model. You have a track record of successfully identifying winning marketing strategies.
• Excellent written communication: you are excellent at long-form writing, and communicating your ideas clearly and persuasively to the reader.
• Expertise in specific marketing channels: CRO, SEO, pricing, and/or paid ads. You have a basic understanding of some of these and deep expertise in one or two areas. You’re keen to learn the rest.
• Client communication: you’re able to present your ideas to clients effectively, answer questions on-the-fly, and keep the client very happy. You’re happy to do this predominantly via video calls and email.

**

• 5+ years experience in digital marketing, and 2+ years in a strategic/consulting role
• Expert-level marketing strategy
• Excellent English editorial skills
• Proven experience writing, proofreading and editing
• Meticulous attention to detail
• Excellent project and account management
• Availability to work on European time (GMT/CET)

Requirements: soft skills

• Fantastic communication skills: Remote work relies on mutual trust, so frequent and clear written communication is essential
• Receptive to feedback and solutions-oriented: We share and learn from each other honestly, openly and easily
• High level of self-awareness: a “people person”: You’ll be dealing with colleagues and clients on a daily basis, so this is an integral part of the role
• Proven organisational skills: You must be obsessive with deadlines, managing and updating tasks, and totally reliable
• Self-driven work ethic: You need to be 100% reliable, self-motivated, comfortable taking the initiative and seeing projects through to completion

Benefits

• This is a full-time, 100% remote role. Work from home, or the beach!
• Competitive, full-time salary with pension, benchmarked to UK rates and based on experience. The range for this role is: £40k to £45k/year
• 28 days of paid holiday
• Flexible working
• Regular team retreats (to fun places! ~2 per year)
• Plenty of scope for personal development, and to grow and add more responsibilities as the business grows
• Maternity/paternity leave, and sick pay
• You’ll work for a sustainable, ethical company: we are members of the Good Business Charter and are aiming to become a B Corp by the end of 2022

**The application process:

It’s important we find the best candidate for this position, and our selection process will reflect this. You’ll be required to attend at least two interviews (by video call) and carry out a (paid) freelance project with us before we make an employment offer.

We’re fortunate to receive a large volume of applications, so make your application stand out. Please pay special attention to the main responsibilities of this role, and “how to apply”.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

**

Please apply through the form on Workable. We will decide who progresses to the next stage based on the form you submit, and your CV. Please give us a good reason to select you! Taking the time to research the role, see who we are, what we do, and what you can do for us will increase your chance of success. Your cover letter is where you have the space to do this.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

The deadline for submission is the end of the day, BST on 30 September 2022. We will start processing applications after this date. We’ll be in touch whether we're proceeding or not. We expect the interview process to take 2-4 weeks after applications close.

Our goal in support is to help clients succeed. We are hiring support experts for WPML team. You’ll troubleshoot problems and help clients use our products. You’ll be working closely with other supporters, with the development team, and with the documentation team.

**Being an OnTheGoSystems supporter is about helping people.

We work hard and have fun together. We are offering work from home with a very strong team of supporters and developers. Our support team is ided into smaller teams within similar time zones, where supporters can consult and help each other.

You will be replying to questions from clients, debugging issues, looking at configurations and code lines, talking to other team members and escalating issues or features to our development teams.

You will, of course, need to know WordPress inside out including templates, taxonomy, custom post types, and more, and it would be a nice plus if you have some experience with our products (WPML & Toolset).

It’s important to be a good team player, an excellent communicator, to be creative, straightforward and honest. 

You do need a reliable strong internet connection (we have calls daily) and self-discipline, especially when you are almost done but there’s a client reporting an issue that needs debugging.

We are looking for people who know what GIT, WP Loop, PhpStorm, Taxonomy and .MO files are, or people very happy to learn! We are constantly teaching ourselves new technologies and workflows and we have an intensive training program both for newbies and for experienced supporters.

Above all, we are looking for people who just love helping others and get satisfaction from resolving problems.

**

– At least 2 years of proven experience in a Technical Customer support role

– Experience building websites using WordPress

– Excellent English skills (both written and spoken)

– Outstanding problem-solving skills

– Being able to work one day over the weekend (not a must-have but a huge advantage)

– Speak and write German

**

This is a 100% remote position. Candidates must be self-motivated, focused, and organized to succeed.

• Be part of a team of smart, self-driven iniduals.
• Get a full-time and steady position.
• Meet and collaborate with team members across the globe.

**

• A generous home-office setup budget to create or improve your workspace
• A yearly scholarship
• Kindle device and access to our library
• Paid holidays

We come from all around the world, from many different cultures, speak dozens of languages and we make beautiful products. We invite you to become part of a special team!

**Reference Number: GOD1021

The position:

We are looking for passionate and self-motivated professionals to join our IT team. 

**The main responsibilities include:

·        Write clean, simple, maintainable and testable code

·        Design, implement and maintain cloud-based services and APIs

·        Monitor, troubleshoot and debug applications

·        Participate and run code reviews

·        Follow emerging technologies and frameworks

**Main requirements:

·        BSc/MSc in Computer Science, Engineering, or any other relevant degree

·        In-depth experience with Go. Experience in other programming languages is considered a plus

·        In-depth experience with REST service designs

·        Experience with monitoring, logging and tracing systems

·        Proven experience using SQL and NoSQL databases

·        Very good knowledge of programming best practices and design patterns

·        Experience using systems and tools for automating deployment, scaling, and management of containerized applications for production service deployments

·        Good understanding of algorithmic complexity, data structures and multi-threading concepts

·        Knowledge of AWS Cloud Services is considered a plus

·        A keen interest in benchmarking and optimisation

·        Contributions in open source projects are considered a plus

·        Strong teamwork skills with a problem-solving attitude and interest in personal development

**Benefits include:

• Attractive remuneration package
• Private health insurance 
• Food allowance 
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities
• Attractive relocation package. Relocation support for a smooth relocation for you and your family 

Type of employment: Full time

Location: Limassol, Cyprus or remote

Please visit our website www.xm.com/careers to submit your online application for this position.

All applications will be treated with strict confidentiality!

Time zones: GMT (UTC +0), CET (UTC +1), EET (UTC +2), AST (UTC -4), FKST (UTC -3)

Stylus is the expert source for trends and insight.

​

We uncover trends, predict change, and provide the intelligence that gives businesses a true understanding of their audience, and helps them prosper. Our team of experts connect the dots, turning those predictions into easy-to-digest insights and ideas that will help businesses act at exactly the right moment to gain competitive edge.​

​

Our unique formula, which blends data with human insight – that we’ve honed through decades of experience – will equip businesses with the commercially actionable, easy-to-digest insight they need to navigate change and adapt to it in the right way.

​

​Stylus recognises the positive value of ersity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds. If your experience isn’t an exact match for the above, but you are interested in transferring your skills, we’re happy to talk.

​

We are seeking a Social Media Manager on a fixed-term contract for 6 months to develop and execute the Stylus social media strategy. The role will be responsible for managing all Stylus social media channels and executing against a plan to grow our audiences and deepen the engagement to build a genuine community. The candidate will be an expert in all main social media channels, community management, organic growth and content creation, as well as the ability to address continually changing business and market conditions. This will include a data orientated approach combined with a creative mindset to optimise all organic and community content.

​

Key Responsibilities:

• Build and manage the company's social media profiles and presence, including Facebook, Twitter, LinkedIn, YouTube, Instagram, TikTok, and potentially additional channels.
• Research, analyse and test which social media sites and forums target customers use and what type of content they engage with
• Create shareable content appropriate for specific networks to both spread our brand and our content and links.
• Offer internal training and support for other social media stakeholders as part of brand strategy.
• Listen and engage in relevant social discussion about our company, competitors, and/or industry, both from existing customers and leads and from brand new audiences that don't yet know us.
• Run regular social promotions and campaigns and track their success, ranging from Twitter chats to LinkedIn Live events, as well as the content and links posted through these and other channels.
• Manage a social content feed across planned activity – alongside Marketing Campaign Manager and Content Marketing Manager; proactive activity – identifying opportunities to position Stylus as a thought leader in key conversations, and reactive activity – responding to inbound requests and sharing Stylus content with our network.
• Drive consistent, relevant traffic and leads from our social network presence.

​

Required Skills and Qualities:

• A minimum of 5 years of social media marketing experience in a B2B environment ideally with experience in a service or solutions-oriented businesses
• Active and have a well-rounded personal presence on social media, with a command of each network and their best practices.
• A passionate and natural communicator and creative thinker, with an ability to use both data and intuition to inform decisions.
• Proficiency in all main social media platforms – Facebook, Twitter, LinkedIn, Instagram, plus an awareness of changing trends and new platforms.
• Multi-task oriented with desire to work in a fast-paced environment
• Self-starter, challenger, strategic planner, analytical thinker
• Excellent written and verbal communication skills
• Adept at building relationships internally.
• The successful candidate will be a self-starter; this inidual must be adaptable, persuasive, tenacious and perceptive and be able to execute a well-developed plan.

There's a lucrative career path for you here at Community Phone, with leadership opportunities opening up all the time. We're growing 500%/year and need great people to help us build an amazing company.

About You

You know sales and you know systems. You cannot stand for anything less than high-quality customer interactions. You know how to measure, and create systems that help you continually take yourself out of the process, and put those evolving pieces into the system. You are a builder at your core, and love a complex challenge with lots of moving pieces.

What You’ll Do (Before You Build Your Team)

Monitor inbound & outbound calls & chats, and evaluate agents' performance on quality of service; create reports using the (evolving) quality score for every rep, as well as highlighting potential areas for improvement

Monitor calls and chats, and own the associated CRM & Billing System hygiene, and overall data quality related to sales

Provide actionable insight (to management, and reps) on what impacts sales and what impacts churn

Conduct at least one one-hour, live, 1-1, coaching & shadowing sessions per week with each rep, to improve the performance of reps, and deliver feedback and training

Train new reps on the product, pricing, script, and systems

Track performance on a team and inidual level

Gridium's mission is to hasten the transition to a no-carbon economy. Our software helps people run commercial buildings better, at lower cost and with less energy. Gridium is looking for a backend software engineer to help us bring deep efficiency to the built environment, which is responsible for 40% of the world's energy use.

We are looking for a US-based software engineer with strong Python experience to develop and scale our data ingestion platform. We ingest the energy and cost data for thousands of buildings from APIs, websites, and other sources. Our stack lives on AWS and includes Python, Aurora (Postgres), Elasticsearch / Kibana, and Selenium. We use flake8, black, and mypy to help us write clean, consistent Python code.

In this role you will:

• Dive into the details using Kibana logs, SQL queries, or new tools to diagnose issues with missing or incorrect data, then find and fix the root cause.
• Write technical specifications for new Python Selenium web scrapers and review code from others to ensure quality and consistency.
• Write tools, templates, and documentation to simplify and improve our data ingestion processes.

About Gridium

Gridium is a venture-backed SaaS application provider with a mission to bring cost-effective energy savings to commercial real estate. We are growing faster than ever due to increasing demand for real energy solutions.

We have been an all-remote company since our founding, and we love the fact that remote work gives us flexibility to balance our roles as employees, parents, family members, or however else we round out our time.

Of course, spending time face-to-face is important, so every three months we pick a city and meet up for several days of highly productive and highly fun planning and doing.

We have a casual, collaborative work environment where everyone's ideas matter. Since creative, enthusiastic employees are the basis for our success, we take great care in how we attract, hire, and support our employees.

And of course

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

Candidates must reside in the United States and have the legal right to work in the United States.

You must have at least 3 years of experience as a member of a professional software development team. This is not an entry-level position.

You should be self-directed, responsible, and committed to delivering efficient, well-documented, and well-tested code. You should be comfortable analyzing product requirements to produce technical specifications that go beyond coding to cover testing, monitoring, and future maintainability. We need a problem solver who can ask good questions and collaborate effectively with teammates.

• Drive to fully own the data ingestion process, including developing general solutions and improving internal tools.
• Strong experience with Python, with an interest in writing clean, readable code.
• Ability to effectively manage your time and communicate in an all-remote environment
• Enthusiasm for regular expressions, PDF parsing, and getting the details right.
• Strong debugging skills and ability to trace issues across multiple systems.
• Interest in wearing multiple hats and working on a broad range of problems as a member of a small team in a fast-moving environment.
• Excellent English communication skills.

Benefits

The position comes with salary, stock options, 401(k) match, a great health plan, vision, dental, generous parental leave, and a flexible vacation policy — we want you to take the time off you need so that you are happy and productive.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

The opportunity

At ZBiotics, we make genetically engineered probiotics that improve daily life. As a group of ambitious, yet down-to-earth iniduals, we are fueled by two things: a love for science and a commitment to being people-first. GMO products like ours, designed to benefit iniduals rather than corporations, are the future. As the first to market, we believe it’s our duty to set a high bar for product quality, safety, and transparency for others to follow.

In 2019, we launched the world’s first genetically engineered probiotic: a 15mL probiotic drink designed to break down the alcohol byproduct that leads to rough mornings after drinking. Since then, ZBiotics continues to grow year after year. With new, completely unique products on the way, our team is growing. We’re looking for people as excited as we are to build this new category of consumer products.

Your impact

As Ecommerce Director, you will own and elevate the ZBiotics website and online store (zbiotics.com) – the customer-facing image of ZBiotics – delivering a best-in-class customer experience at the forefront of an entirely new industry. You will focus on 2 goals: (1) improving the online customer experience and (2) increasing customer lifetime value (LTV). You will launch programs with the potential to increase the efficacy and efficiency of our entire marketing operation by as much as 10x.

You will maintain a deep understanding of the direct-to-consumer (DTC) ecosystem and the Shopify Plus platform, constantly finding ways to improve the efficiency and usability of our online storefront. Leveraging your own web development skills and a team of outsourced developers, you will be responsible for UI/UX improvements, conversion rate optimization, integrations, and backend management of the store.

• By your third month, you will be deeply familiar with all ZBiotics backend systems, and you will have made yourself the go-to for website changes, CRO tests, and landing page builds. You will have a solid grasp of the ZBiotics brand and customer ethos.
• By your sixth month, you will have made substantial improvements to the ZBiotics website. You’ll have formalized your network of outsourced developer(s) and built a scalable system for rapid site testing and iterating. You will have initiated a series of SKU, bundle, and customer experience tests geared at improving LTV. You will have already implemented tests that have improved onsite conversion rate.
• By your first year, you will have developed a deep understanding of our customer and materially increased both customer lifetime value. You will have made the ZBiotics tech stack a finely tuned DTC machine, and you will have adjusted it to make room for our 2nd product launch.
• By your second year, you will have optimized the customer experience for multiple products and raised the bar for what a DTC brand site experience can be. You will be actively fostering the new consumer product category of engineered probiotics.

This role is for you if …

• You approach work with a blend of data-driven growth hacking, long-term sustainable thinking, and zealous customer-advocacy.
• You recognize that the era of cheap traffic is over, and you relish the opportunity to build online experiences based on true value and long-term customer retention.
• You embody the ZBiotics values of People, Integrity, Citizenship, and Science.
  • People - We always put people first, especially our customers.
  • Integrity - We communicate honestly and deliver high quality always.
  • Citizenship - We are inclusive and committed to doing what’s right.
  • Science - We question our own assumptions and adapt to new data.

Experience must-haves

• You have built and managed high-performing DTC websites.
• You are proficient in Shopify Plus (platform & apps) and the DTC tech ecosystem.
• You are fluent in web design & development, analytics, UX, and CRO.
• You have set up and managed cross-platform integrations and API calls.
• You understand e-commerce unit economics and the growth marketing funnel.
• You have experience testing new SKU offers, bundles, promos, and discounts.
• You use customer research to fuel a rapid build-measure-learn cycle of improvement.
• You project manage external development teams with ease and are familiar with scrum systems (Jira, Axosoft, Vivify, etc).

Experience nice-to-haves

• You have CPG (consumer packaged goods) experience.
• You have worked with both subscription and one-time-purchase products.
• You have UI design experience and working knowledge of Figma.
• You have built and managed customer notification flows (email, SMS, etc.).
• You understand SEO and SEM.
• Experience working with tools including Klaviyo, Skio, Zapier, Github, ShipBob, Friendbuy, Google Optimize, GTM, GA, etc.
• You have worked on product strategy, positioning, and go-to-market.
• You have helped launch new products.

Benefits

We believe in a life well-lived. ZBiotics offers competitive benefits for a life outside of work, including: health / dental, 401(k) contribution, a minimum PTO policy (with unlimited time off), parental leave, a home office stipend, transit benefits, and access to award-winning coworking space if located in or visiting San Francisco.

We encourage you to apply …

At ZBiotics, we value our differences, and we encourage all – especially those whose identities are traditionally underrepresented in tech organizations – to apply.

Version Française

Principales Responsabilités

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Job Brief

_Main Responsibilities

Key Requirements

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

You are a creative, data-driven marketing professional with B2B experience and looking to contribute to the growth of a rapidly expanding health tech startup. We are EngagedMD and more than 1 million users have used our software-as-a-service. This is an exciting opportunity to join us in our mission to make life easier for clinics and patients alike as we expand our footprint both within the fertility field and into new verticals. You will be responsible for generating qualified opportunities to drive our revenue goals, which you will do by strategizing, executing, and optimizing marketing campaigns across channels, including email, paid media, direct mail, webinars, events, and more.

You’ll also have the opportunity to create marketing content and closely collaborate with our sales, professional services, customer success, video, and software teams as well as internal and external subject matter experts.

This fully remote role reports to our Director of Marketing, and candidates are required to reside in the United States. This role requires legal authorization to work in the United States. EngagedMD is unable to sponsor current H1B visa holders for this role.

**

• Generate qualified opportunities to drive our revenue goals
• Strategize, execute, and optimize campaigns across multiple channels, including email, paid media, direct mail, webinars, events, community building, partnership activities, etc.
• Collaborate closely with the sales, professional services, and customer success teams to understand our prospects and customers and drive adoption
• Work with our software and video product teams to understand and communicate the value of new products and features to prospects and customers
• Create and improve marketing processes and operations as our marketing team and EngagedMD as a whole continue to grow
• Identify new opportunities to reach our target audience by keeping your finger on the pulse of our industries
• Collaborate with the rest of the marketing team to create marketing content and sales collateral
• Promote and maintain the stellar reputation of the EngagedMD brand

**

• A minimum of 3 years of well-rounded B2B marketing experience
• Experience generating successful marketing campaigns across a variety of channels
• Creativity, collaboration, process orientation, an eye for detail, and a bias toward constant experimentation and innovation
• Ability to collect data, analyze it, and present conclusions to internal stakeholders 
• Proficiency in marketing automation technology, such as Hubspot, as well as Salesforce
• A mission-driven orientation to all you do 
• Superior written and verbal communication skills
• Ability to thrive in a small, fast-paced organization 
• Bachelor’s degree or equivalent career experience 

**

• Have at least a passing familiarity with the fertility and/or healthcare industries
• Have successfully worked remotely with distributed teams in the past
• Have experience marketing for a SaaS or healthcare tech product
• Have experience with Wordpress 

**

• Competitive compensation and equity
• Medical, dental, and vision coverage heavily subsidized by the company
• Open Paid Time Off
• Paid family and medical leave
• Generous paid holidays
• 401(k) retirement savings plan 

_

**

EngagedMD is a fast-growing B2B software company that has developed the leading patient journey management solution for the fast-growing fertility sector. Nearly half of fertility patients in the US use our eLearn and eSign tools and also have increasing international presence. Clinics use our software to reduce repetitive, manual tasks and streamline the patient journey, which helps them increase capacity and growth while improving the patient experience and reducing doctor and staff burnout. We are known for having a collaborative, friendly, high energy and fast-moving culture and a focused, start-up atmosphere.

SimpleTexting is looking for a talented Senior Demand Generation Manager to join our growing marketing team.

You’ll work directly with our Head of Marketing to build and execute strategies that drive brand awareness and customer acquisition. You’ll have two talented direct reports, real budget ownership, cross-team collaboration with an amazing content team, and more.

**Do you want to build the anti-MQL playbook?

At SimpleTexting, we've built a finely-tuned content marketing machine that's driven impressive growth over the past few years. Our strong presence in the SERPs is combined with solid word-of-mouth and high NPS, all buoyed by a category that is set to continue growing.

This puts us in a privileged position to think about Demand Generation differently than most B2B companies. We don’t do expensive trade shows, flood our sales team with unqualified webinar leads, and say things like “if it’s not trackable, it shouldn’t be done.”

Instead in the last six months we’ve invested in organic TikTok, run targeted Podcast ads, used paid social channels to distribute content, and practiced first-principles thinking when it comes to growth. In other words, for us Demand Gen ≠ spray-and-pray Lead Gen.

If you think you could thrive in an environment like this, then let’s get to the details 👇

**What you’ll do

• You’ll develop and improve our marketing strategy to better generate and capture demand based on customer insights and data from existing channels.
• You’ll manage, lead, and coach our Performance Marketing Manager and Demand Generation Specialist.
• You’ll start new marketing campaigns from the ground up, and bring ideas from a raw concept to a finished campaign.
• You’ll be responsible for running experiments across our paid and owned marketing channels.
• You’ll work with our Performance Marketing Manager to own the allocation of our paid media budget.
• You’ll analyze, influence and optimize our website, landing pages, blogs and external content.

**What we’re looking for

• You have at least 2+ years of experience in a Senior Demand Generation or Growth Marketing role for a B2B SaaS company.
• You have 1+ years of experience managing a team.
• You have experience owning quantifiable metrics and can speak to past success.
• You have a background in performance marketing and feel comfortable navigating different ad platforms.
• You know how to identify new channels that work and then improve existing ones through systematic experiments.
• You’re no stranger to leading people, strategy, and projects, but also aren’t afraid to roll up your sleeves and make things happen.
• You have experience working as part of a remote team utilizing chat (Slack) and video calls on a daily basis.

**What’s in it for you?

We’re pioneers in remote working. Since our beginnings in 2010, our team has been 100% remote, spread across different corners of the world. The SimpleTexting culture is built upon trust and initiative, and all of our employees have it in bucket loads.

Remote working isn’t for everyone, so if you thrive in a busy office with water cooler and coffee chats, we might not be the right fit for you. We're a great fit if you're looking for the opportunity to own your role and build your career in an exciting, fast-growing industry.

SimpleTexting is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.

Our values of Dream big, Win together, Keep it simple and Make it happen are what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. We are committed to building a company that empowers iniduals from a erse set of backgrounds to be their authentic self and bring their values into their work. We know that the more erse and inclusive we are, the better our success will be.

If you’re looking for the next opportunity in your career and are excited to help build our business in the United States, please apply now!

We're looking for the crazy ones that are going to change the world - if that's you - apply now.

Newchip is a virtual startup accelerator that provides world-changing early-stage companies with the software tools, training, mentorship, and the investor network necessary to successfully raise capital, build, and scale their businesses to eventual exit. We're in 100+ countries and have a portfolio of over 2,000 startups that have raised $1B+ in funding since our launch in 2019.

Do you love Shark Tank? Imagine every day being like an episode but on a global scale, that's what we do. We recruit top startups and we launch virtual cohorts each month from our HQ in Austin, TX, with a goal of coaching each to a point of invest-ability. We then invest in our top program graduates alongside our 3,000+ investor network and work with them until exit.

- We're a veteran founder team with decades of experience, acquisitions and exits under our belts, and we're looking for the next member of our team that meets both our core values and can add their skillset to our melting pot of ersity.

- We're only recruiting entrepreneurial and driven iniduals who are in it for the long haul to reach an IPO and that want to truly assist startups to drive results that create investment returns to our investors and investor partner network.

- If you're looking to make a difference in the world and learn in 1 year what most learn in 5, we're here to provide the mentorship, leadership, and potential to make that dream a reality - if you're here looking for a 9-5, our company isn't for you.

Apply today to join the 100+ employees in our HQ in Austin, Texas, or join one of our remote teams around the globe!

**Mission Statement:

Role Overview:

As an Account Executive you will be responsible for recruiting top tier startups and founders from around the world into our remote accelerator programs. Your job will be to communicate the value of the Newchip accelerator program, investor network, e-learning platforms, partner network, and other program benefits to startups to close deals.

This role requires a love for learning- understanding new and sometimes outlandish solutions, and about new industries and verticals. Every day will be unique. Your success will be measured by how many quality companies you are able build relationships with and recruit to join our programs. This role is full time only, no contractors or part-time.

Roles at Newchip have a base salary with uncapped commissions, paid employee benefits, and success based incentive goals (paid monthly, quarterly, and yearly) in addition to comp band levels 1-4 based on experience:

Total Annual Comp: $205,000

Role OTE: $150,000-$175,000

Base Pay (Based on Experience): $65,000-$95,000

Commission at 100% of Target: $85,000

Stock Bonus: Up to $25,000 Per Year

FT / PT: Full time only, no contractors or part-time.

Culture Fit Requirements:

You must have a compelling hunger and passion to achieve something great in life and change the world. Experience can be gained over time but your passion and drive are what will make you stand out in applying and in the actual workplace.

You must not only do whatever it takes to get the job done but always strive to over deliver results; iniduals that can not only operate in the chaos of a startup, but thrive in it earn a place on our team.

You must be hyper-organized, resourceful, and truly enjoy working with a team to achieve the company vision; that means proactively reaching out to offer and receive guidance from your team members and solving roadblocks on your own.

• You have experience with startups, SaaS, or technology products
• You have a passion for entrepreneurship and love Shark Tank
• You have excellent written and verbal communication skills
• You are outgoing, charismatic, and can talk to just about anyone
• You are a born deal closer, know how to handle objections, and do it
• You can connect with and influence executive decision-makers

Responsibilities

• Manage sales cycle from qualified lead handoff via BDR team to securing a deal that will lead to prospects success
• Work with prospects to map out their goals and develop strategies to execute them using our programs and benefits
• Provide professional after-close support to maximize client loyalty and future software up-sale opportunities
• Remain in regular contact with your clients to understand and meet their needs while in our programs or software
• Negotiate agreements and keep records of deals, data, and contracts to report to your team leadership
• Manage your prospect accounts through email, text, LinkedIn messaging, video, and direct calls
• Establish, develop and maintain positive business and client relationships that lead to mutual success
• Understand and promote value-based company programs via up-sell or cross-sale opportunities
• Present, promote, and sell products/services using solid arguments to existing and prospective customers
• Analyze the territory/market's potential, track monthly recurring revenue and status reports
• Keep abreast of best practices and promotional trends in the market to always be improving yourself
• Continuously improve through feedback and coaching with management and team to grow
• Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services

Requirements

• 1-5 years of sales cycle experience, generating revenue/business for quarterly to annual Saas, Cloud, and/or general startup tech solutions.
• Experience with a consultative sales process with proven ability to sell a value based product to early to mid-stage organizations.
• Fearlessness to communicate directly with and sell to Founders, and CEO's on a daily basis.
• A go-getter that sets his/her sights above and beyond to blow out his/her established targets and quotas.
• Persistent - Doesn't stop at "no". Believes they can overcome all challenges.
• Coachable - Seeks help; knows how to get help, when to ask for it and what situations call for it.
• Charismatic - knows how and when to use it.
• Sharp/Quick Witted - thinks on his/her feet. Flexibility to handle a curveball.
• Creative - Can think outside the box (when appropriate).
• Motivated - to learn, to succeed, to win, to grow.
• Aptitude - Able to learn and implement new concepts quickly.
• Confidence with absence of Ego.
• Self-Disciplined - Proven to be good at time management, organization, and demonstrate discipline in their process and everyday business.
• Self-aware - Has a solid understanding of their strengths and weaknesses and what they need to work on.
• Track record of exceeding expectations in an inidually focused, quota carrying role.
• Technical aptitude and ability to learn new business and technical concepts quickly.
• Competitive nature, but also a collaborative team player.
• Strong presentation skills, both in person and via virtual channels.

Benefits

• Be a part of a global team with a hybrid in-office and remote culture with a headquarters in East Austin, Texas
• Industry leader in compensation packages including base plus performance incentives, equity, and company stock.
• Fully covered benefits that include medical, dental, vision, life, and disability insurances; plus a 401k program.
• Join an active culture and become a pillar in the startup community with weekly team outings and community events.
• Access to all of our accelerator certificate programs if you launch a startup during your career here (valued at $1M+).
• Active culture with a gym at HQ with bouldering, weight gym, classes, yoga, steam-rooms, and showers on-site.
• Unlimited PTO policy, Holidays, Sick Days, and Election Day off.
• Hybrid roles receive up to 60 days of remote work allotment per year at the discretion of your leadership team.
• ClassPass membership gives you worldwide access to thousands of top-rated gyms, fitness studios, salons, and spas.
• Weekly catered lunch on Fridays, as well as unlimited snacks and Starbucks coffee.
• Opportunity to make a meaningful impact in a revolutionary space working with thousands of startups around the globe.

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

**The Role

We are looking for a Technical**Project Manager** to manage projects for the development team as we launch next-generation Web3 platforms and applications.

You will:

• Manage various aspects of the sprint team deliverables including planning and execution
• Perform tasks including reading specifications, analyzing documents, creating project plans, determining project timelines within sprint cycles, creating milestones, roadmaps, creating tasks, and setting priorities
• Facilitate effective collaboration with team members, stakeholders, and other project managers
• Act as the main point of contact for status updates, requirements and priorities
• Maintain a high level of transparency, thorough communication & documentation using tools such as Slack and Notion
• Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization
• Address project conflicts, challenges, and dynamic requirements to keep overall operations running at high performance
• Develop a deep understanding of Aldrin Labs products

**Requirements

• 3-5+ years experience in a technical project management role, or similar
• Excellent experience in SDLC Methodologies, Agile, SCRUM, Kanban
• Excellent communication both in written and oral formats, with a specific ability to author and communicate project plans and documentation
• Outstanding organisation and planning skills along with proactive follow ups to manage a remote workforce
• Knowledge of project management software i.e. Notion, Google Drive
• Previous experience working with blockchain technologies is a plus

**Benefits

• Competitive Salary
• Remote work in a dynamic, fast-growth Web3 startup
• Flexible working hours
• Collaboration with leading projects and thought leaders in the crypto space

**Key details

Full-time. Fully remote within CET±2.

**Headline

We are seeking a Financial Analyst to join our growing Customer Success team. You would be a part of the Customer Success team, reporting to the Chief Product Officer.  You would have the opportunity to advance within the team.

What you will be doing

• Engaging with customers about their FX trades, FX risk and hedging practices
• Assess FX trade data submissions by prospects and customers
• Review and assess the results of our platform's automated FX trade analyses
• Discuss FX trade analyses with customers
• Identifying trends in analyses and outlier cases for further client discussion and review
• Leveraging data analysis to create collateral for client meetings, such as trade data reviews and margin negotiation preparations
• Ensuring compliance with Just trade analysis standards
• Assembling data points to support efforts for case studies, blogs and other content
• Collaborating with other members of the customer success, sales and product teams.

Your profile

• You have worked in early-stage start-ups
• You have a keen interest in fin-tech, and a background in financial analysis, data analysis or other analytical roles
• You have a high level of technical and domain specific aptitude
• You can toggle between analytical and creative thinking
• You have the energy, passion and fortitude of the get things done, entrepreneurial mindset
• You are willing to start and progress from the ground-up. and learn from more experienced team members.
• Ability to communicate effectively in verbal and written English
• Proactive mindset with excellent organisational and time management skills

Also good if

• Your start-up experience includes fin-tech.
• You also enjoy/have the aptitude for sales, as there may be opportunities as part of your work to upsell clients on other services.

Time zones: SBT (UTC +11), GMT (UTC +0), MSK (UTC +3), CEST (UTC +2), BST (UTC +1), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

Please do not apply for this role if you are not physically located in Europe, Africa, or the Middle East (UTC-1 to UTC+3). While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs.

As the Director of People Success, you’ll be responsible for overseeing Hotjar’s team member experience throughout their tenure. In this role, you’ll lead many people-centric efforts to build innovative, creative, and progressive programs that fuel our high-performing, values-based culture.

We’re looking for an inidual that, through their team, will apply their global experience and knowledge of multiple HR areas to support Hotjar's rapid growth.

This is a new position that is necessitated by our continued growth and will report to our Vice President of People. It will work closely with the other People teams, organizational leaders, and executives across the company in shaping and supporting the future of Hotjar. 

**

• Design and drive a progressive, proactive, inclusive employee experience aligned with our Core Values resulting in increased levels of engagement, enablement, and retention
• Coach and mentor members of your team (and others throughout the company) to support employee relations practices, including policy guidance and interpretation, team member support and coaching, conflict resolution, performance improvement actions, investigations, and more
• Direct our Diversity, Inclusion, and Belonging strategy and programs
• Lead and deliver with a consistent focus on building a high-performing team through effective management, communication, and feedback
• Build Learning & Development initiatives that drive company growth while focusing on inidual development, strengthening our leadership and organizational learning while being mindful of our culture and values
• Proactively partner, diagnose, and mature key People Success processes such as performance management and succession planning as well as all team member review processes (performance, seniority, and compensation review processes)

**

• Progressive experience in a Senior Human Resources leadership capacity within a high growth environment
• Experience building an HR department from the ground up 
• Strong advising, coaching, and facilitation skills with a high EQ that is able to partner with iniduals at all levels throughout the organization
• Prioritization. There’s no shortage of work to be done, and change occurs frequently. You’ll continuously decide what work to do and more importantly, what work to ignore in order to meet business needs
• Proven track record in independently planning, developing, and implementing various People projects (e.g. performance management, team engagement, DI&B, coaching and mentoring, etc.) across the entire lifecycle of a team member
• Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company values, culture, and ways of working
• Must submit to a background check confidentially processed by our third party

Compensation:

The compensation range for this role is €120,000 to €160,000 annually.

Our ranges are established after performing market research but the specific compensation amount of the offer will be determined based on relative experience, skills, and equity across the team. We encourage all candidates to read our Recruitment FAQs to further understand our approach to compensation and how we structure our contracts.

In addition to the monetary compensation, we provide all team members with an assortment of unique and popular perks valued at more than €10,000 a year, plus stock options and 40 days of annual leave. These have been chosen to reflect our values and ideals, be it encouraging constant learning with our Personal Development Budget, a great work/life balance with the Holiday Budget, or a happy, healthy team with our Wellbeing Budget.

Here at Hotjar, we welcome team members of all backgrounds, identities, and experiences. Working with respect is built into our core values**: we are honest, tolerant, and inclusive. We celebrate the uniqueness and strength found in ersity. We all commit to creating a safe working environment and are allies to those less privileged. And we fully believe that living by these values helps us to make our company, and our product, better.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

**Job description

Please do not apply for this role if you are not physically located in the Americas. While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs.

At Hotjar, we’re creating Product Experience Insights software for digital product teams. We help show how users behave and what they feel strongly about, so product teams can deliver real value, fast.

Reporting to the Customer Success Lead, we are looking for a Customer Success Manager to help nurture our growing portfolio of customers.

The Customer Success team onboards and nurtures Hotjar customers by increasing customer activation and engagement through multiple communication channels. Customer Success Managers work closely with customers at all stages of their lifecycle, from implementation and initial value to renewals and expansions.

**

• Conduct onboarding, training, and review calls with customers through multiple stages of the customer journey.

• Establish a long-term trusted advisor relationship with assigned customers, and drive the continued value of our tools and products for 250+ mid market accounts at multiple lifecycle stages.

• Expand the Customer Success team’s impact by trialing new programs, identifying opportunities to grow accounts, and developing new playbooks.

• Interface closely with the sales, product, and marketing teams to share customer feedback, resolve escalations, and align on messaging to deliver outstanding customer experiences.

**Requirements

• A minimum of one year prior experience in Customer Success Management working with a SaaS product and/or mid market customers.

• Experience improving customer activation, engagement, and renewal outcomes in both mid- and low-touch formats.

• Product savvy - able to develop both a technical and value-led understanding of our products in order to speak confidently with customers and communicate their needs back to our team.

• Familiarity with the basics of HTML, CSS, Javascript.

• Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company values, culture and ways of working.

• Must submit to a background check confidentially processed by our third-party.

**Compensation Range

The compensation range for a team member in this role is $67,000 to $87,000 annually where the offer typically falls in the range of $75,000 to $80,000. Our ranges are established after performing market research and the specific compensation amount of the offer will be determined based on relative experience, skills, and equity across the team. We encourage all candidates to read our Recruitment FAQs to further understand our approach to compensation and how we structure our contracts.

In addition to the monetary compensation, we provide all team members with an assortment of unique and popular perks valued at more than €10,000 a year, plus stock options and 40 days of annual leave. For employees based in the USA, we also offer health benefits and 401k. These have been chosen to reflect our values and ideals, be it encouraging constant learning with our Personal Development Budget, a great work/life balance with the Holiday Budget, or a happy, healthy team with our Wellbeing Budget.

**Hotjar pledges to be a harassment-free and discrimination-free company, committed to equal opportunity. We believe people from different backgrounds, with different identities and experiences, make our product, and our company, better.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

About the job

As one of our Product Support Experts, you will be the helping hand that our users count on, combining your love of technology with your love of helping people. To your teammates, you will be the pulse of our users; always ensuring their voices are heard.

You will cultivate a mastery of our product, helping users wherever they need it. You'll also help keep our knowledge base up to date so that we share your insights with the rest of the team and our customers.

Most of all, as our Product Support Expert, you’ll relish every opportunity to inspire, delight, and exceed our customer's expectations. So much so that they share their experience with others!

About you

You must be.....

• You are a hard worker with a competitive spirit who will do what it takes to achieve performance goals
• You always go out of your way to support customers; no problem is too hard to solve
• You are known for your positive outlook and can-do mentality. We are always changing and challenging ourselves, so if you are the kind of person that can jump on board no matter what comes your way, this may be the place for you.
• You have a growth mindset and see feedback as an opportunity to improve
• You would describe yourself as patient, empathetic and having a good sense of humor
• You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
• Superb written and verbal skills (with a professional yet fun demeanor)
• You are very tech savvy and efficient with SaaS applications

What you'll do

The daily responsibilities in this role include, but are not limited to:

• Answering incoming phone calls from customers via Zendesk to answer product questions, help connect lead sources and integrations, and troubleshoot issues. We receive a high-volume amount of calls each day and are looking for people who enjoy this type of work.
• Answering support tickets via Zendesk to help customers solve problems and build on their Follow Up Boss knowledge.
• Helping new customers get started and winning them over from the get-go. Each new customer has a high amount of value and we want to ensure they are getting everything they need from our system to be successful.
• Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.
• Advocating customers’ requests and needs across the entire company. (We use Basecamp to communicate internally.)
• Educating about newly released features and functionality.
• Contributing to our Help Center (help.followupboss.com) and internal documentation.

What You'll Need

Our ideal candidate has these top qualities and qualifications:

• Self-motivated and proactive mindset
• Experience in a SAAS company strongly preferred
• Prior experience in a customer-facing role (Support, Success, Account Management, or Sales)
• History of meeting performance expectations
• Remote work experience is considered an asset
• Being amenable to weekend hours is an asset, but not required
• Quiet home office with fast internet
• Based in the USA
• Priority will go to people in PST

_Performance Measures

**30-Day Targets:

• Learn the Follow Up Boss software & product offerings to be effective in the position
• Complete all position-specific onboarding tasks, setup, and initial training
• Virtually meet other Follow Up Boss support team members
• Start to actively work in the ticket queue on a daily basis

60-Day Targets:

• Meet or exceed KPI expectations (call + ticket count per day) regularly
• Contribute to maintaining internal and external documentation
• Be able to independently advocate for customers within Basecamp (to resolve issues, relay feedback, etc.)

90-Day Requirements:

• Meet or exceed KPI expectations (call + ticket count per day) on a daily basis
• Positively contribute to the team in private and group settings

**Why Follow up Boss?

❤️ This is us

🏝 Work remotely: Live and work wherever you like!

💰 Competitive salary: Our career framework pays in the top 10% no matter where you live.

👩🏾‍⚕️ Insurance: Company-paid health, dental & vision insurance for all of our team members and their families.

🍼 Family leave: generous family leave - fully paid!

💻 Home office setup: Get a Macbook Pro + $1000 to set up your home office.

👩🏻‍🏫 Personal development stipend: $1000 per year to focus on bettering yourself.

🤑 401(k): With 6% company match!

✈️ Retreats: Join us for company get-togethers every year!

☕️ Co-working stipend: Get some extra cash for a co-working space or a coffee shop work.

📚 Free books and Kindle: Get a free Kindle and all the free books - digital and audio - you like, anytime.

💪 Gym: Monthly stipend to keep you active and feeling good.

☕️ Money each month to spend on caffeine.

Apply for the job

If you’re thinking: “This is totally me!” then be sure to apply below.

We can’t wait to meet you!

Are you a talented eCommerce expert with experience in site management, A/B testing, conversion rate optimization, and user experience? Have a bit of conversion copywriting experience or a passion for graphic design? Excited about executing highly effective website analytics, optimization, and development improvements that drive increased conversion?

This is the perfect opportunity for a talented, highly motivated, self-disciplined, eCommerce Website & CRO Manager who has at least 5 years of website and eCommerce management experience in a B2B SaaS company.

We are looking for an inidual with outstanding analytical skills, a history of driving conversion rate improvements, a strong work ethic, solid communications skills, as well as a keen eye for details who must be able to work both in a team and independently.

Reporting to the Director of Content & SEO, this position is 100% remote and only eligible for those who are authorized to work in Canada.

Key Responsibilities

• Utilize A/B testing, Heatmapping, and other UX tools to increase MQLs and sales and meet or exceed site goals.

• Manage site navigation, search, taxonomy, categories, filters, and product placement by setting the eCommerce merchandising strategy.

• Work with relevant teams to ensure that product information, templates, and relevant imagery are available and updated for all products.

• Daily analysis and management of our brand’s website. This involves monitoring Google Analytics, customer feedback, Hubspot, Metabase and other data to identify opportunities to improve the user’s digital journey.

• Work with the development team to implement site updates and improvements to make sure the site is fast and error-free for all users.

• Work with the design and content teams to improve conversion rates, increase higher average order value, and drive site engagement.

• Monitor competitor trends to ensure that the digital experience is in line with customer expectations.

• Support image and content uploads where needed.

Job Benefits

• Profit-sharing, distributed quarterly

• Growth opportunities that come with a rapidly scaling business

• 4 weeks vacation and paid sick days

• Extended health benefits

• Continued education allowance

• Annual fitness allowance

• Work from anywhere in the world

• Join a bootstrapped, profitable company and a product-focused & customer-oriented team

**Job requirements

• Minimum of 5 years of experience in a fast-paced, online SaaS or eCommerce business

• Strong English writing skills

• Very comfortable working in a metrics-driven culture where you are accountable for specific content-related KPIs.

• Experience with multiple A/B testing platforms

• Expert knowledge of Google Analytics & Google Tag Manager

• Familiarity with one or more headless CMS platforms

• Knowledge of current UI/UX trends

Good To Have

• Bachelor’s degree in English Literature/History/Journalism

• Familiarity with Adobe Creative Cloud products

• Familiarity with web analytics software

• Previous working knowledge of Contentful (or other headless CMS systems)

• Graphic design, image editing, and video editing

• JavaScript, HTML, PHP, CSS, and MySQL experience

• Intermediate or advanced knowledge of SEO best practices

• Marketing agency experience

As a Product Quality Analyst at Fleetio, your job is to participate in building remarkable solutions for complex problems. You’ll achieve this by assessing our products' business functionality, design, usability, and overall quality. You’ll be the voice of the customer, and you’ll champion the user experience in everything you do. You’ll own the Fleetio standard for quality, and you’ll play a major role in helping us create value for our customers.

You’ll work closely with Product Managers, Product Designers, Engineers, and Product Marketers to perform discovery, build, ship, and refine our product. You’ll be an expert in our products and have a deep understanding of how they integrate as a whole. In addition, you’ll collaborate with several other Fleetio teams to help identify, troubleshoot, recreate, and resolve issues and escalations.

As this team grows, we're looking for a highly organized, observant, and persistent team member who notices the little things and sweats the small stuff. Someone who excels at understanding complex business problems, can pinpoint the root cause of issues and can identify inconsistencies in design and functionality. Someone who can articulate trade-offs and can communicate difficult feedback. Remember to mention coffee in your application so we know you read this.

**About Fleetio

Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up daily.

More about our team and company:

• Watch our culture videos: https://fleet.io/culture
• Fleetio overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
• More about the Fleetio platform: https://www.fleetio.com/features
• Our careers page: https://www.fleetio.com/careers

What you’ll be doing

• Lead and champion product quality and user experience
• Ensure timely and high-quality release of our features to our customers
• Build customer trust by contributing to the improvement of the software quality
• Manage multiple testing initiatives for both new features and iterative enhancements in our web, mobile applications and APIs
• Collaborate with the Product Management, Product Marketing, Design, and Engineering teams to validate product specifications
• Work closely with the engineering teams to identify and resolve escalated issues within the product
• Suggest opportunities for process improvements across the team

What’s in it for you

• Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
• Work remotely (within the United States) or at our Birmingham, AL HQ. About half of our product, engineering, and design teams work remotely, and as a company, we strive to promote a strong remote working culture and have done so since the beginning (2012)
• Collaborate in a transparent environment where you are provided the necessary tools, processes, and encouragement to excel daily.
• You get to be heard by colleagues who are eager to apply the best practices and ideas you bring to the table and who will share theirs as well.
• Solve problems, make things break, and then fix them.

Requirements

• At least 2 years of experience working for a software company focused on QA or Tier II/ Tier III support.
• Experience working with project management and issue-tracking software systems
• Ability to multitask and context-switch within a fast-paced, dynamic, and evolving environment
• You’re a team player, and you enjoy collaborating with multiple project owners across multiple departments
• You can understand and solve complex problems, and you enjoy doing so
• You communicate succinctly and effectively both written and verbally

Considered a plus

• You know a thing or two about the Fleet industry
• You have experience with automated testing frameworks
• You have experience testing mobile applications on Android and iOS
• You have worked with Asana and Jira

Benefits

• 100% health/dental coverage (50% coverage for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 8 company holidays + 2 floating holidays
• Parental and bonding leave
• Dependent care and medical FSA
• Short and long term disability
• Community service funds
• Professional development funds
• Health and wellness initiatives
• Mac laptop + new hire equipment stipend
• Monthly catered lunches
• Fully stocked kitchen with tons of drinks & snacks
• Remote working friendly since 2012

We are looking for a dedicated and passionate Head of Growth to join our executive team. You will be leading all revenue-generating teams within Toggl (marketing, sales, and customer success), closely collaborating with the product growth team on PLG experiments and the Product department on product roadmapping.

The salary for this position is €120,000 annually and we are committed to increasing salaries every year based on company and inidual performance.

You can work **from anywhere in the world as long as your main location has ~4 hours overlap with the UTC+3 time zone.

**About the Team

We are a global team of 100+ awesome people working from over 40 countries around the globe. We hire globally, you work locally - in the heart of London, a beach outside of São Paulo, or a quiet village near Florence, the choice is yours. Every few months we travel to meet up somewhere in the world and spend some quality time together. We place a huge amount of trust in our people, and we measure the outcomes rather than the work itself. Our values fuel our results.

**The Role

As the Head of Growth, you will report directly to our CEO and you will oversee and create alignment among all teams involved in revenue generation to ensure effectiveness and maximize revenue. In this role, you will work alongside the CEO, CTO, CPO, COO, Marketing, Sales, Customer Success Leads and other team members to execute on strategic plans, ensuring that communication and information sharing run smoothly between departments, and thinking forward to serving new customer segments.

Ultimately, you will work closely with leaders, managers, and other executives to ensure the organization achieves its goals in revenue generation throughout the year.

Your main responsibilities will be:

• Developing and communicating growth strategies with C-level executives and the board of directors.
• Having a deep understanding of revenue funnels, data and trends. Using our vast data to draw insights and find innovative opportunities for growth.
• Setting up and optimizing the processes that contribute to revenue growth in all revenue generating teams (marketing, sales and customer success)
• Integrating sales and marketing, as well as any other process that maximizes the returns on marketing investment.
• Maintaining communication and relationships across organizational functions in order to work with different departments and manage the revenue generation through those departments.
• Managing all revenue channel development and introducing new sales channels.
• Forecasting revenue generation and the strategies required and planning accordingly.

**

If you are looking for an exciting opportunity in an executive role at a fully-remote boostrapped product-led SaaS business, we should talk!

In particular, we would love to hear from you if:

• You have demonstrated strong experience as a leader in a high-growth, product-led B2B SaaS company. Product Led Growth (PLG) experience is a plus.
• You are a great team player and communicator when working with others. You are responsive to feedback and always seek to learn and improve.
• You take the well-being and growth of your teams seriously and want to help each team member succeed in their role. You give genuine, candid and productive feedback that helps the receiver learn and improve, even in difficult situations.
• You ideally have worked deeply with and led one or more of the following areas: Growth, Sales, Marketing, or related GTM Operational teams to drive human-assisted growth of a SaaS product.
• You like transparency, openness, and asking questions. Your English communication, both written and verbal, is great and you prefer to over- rather than under-communicate.
• You love solving ambiguous business problems from first principles, and building solutions, processes, and teams around them.
• You understand what high performance looks like when it comes to product-led growth & human-assisted growth (Sales) & you enjoy building the early playbooks, then scaling them.
• You care about data and experimentation.
• Your growth skills are sharp but so is your eye for a great user experience.
• You thrive on being in the middle of a cross-functional team, wearing lots of hats, and uncovering all possible avenues to help your team and the business achieve its goals.

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• Freedom to choose when and how much you work - we only measure results
• 24 days of paid time off a year, plus your local holidays
• In-person meetups for team-building (expenses covered)
• Laptop and a €2,000 budget to set up your home office
• Reimbursement for co-working space membership or internet service at home
• €4,000 contribution to use for training, workshops, and conferences
• €2,000 contribution for any physical or mental health service-related
• Support for buying tools you need for doing your best work (even eyeglasses if you need a new pair)