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Product Manager (Accounts and Order Management)

Brand: Spoonflower (Remote)

At Spoonflower (part of the Shutterfly family of brands) our mission is to inspire iniduals to make, buy and sell unique products built around color and pattern. Our e-commerce website makes it possible for iniduals to create, sell, and shop for unique fabrics, wallpaper, and home décor. Spoonflower’s global marketplace connects our customers to more than 1 million designs by independent artists from around the world.

We are seeking a customer-centric and motivated Sr. Product Specialist II (Product Manager) to join our expanding Product Management team. In this role, you will lead the enhancement of our e-commerce checkout, tax compliance, artist royalties, customer account and order management capabilities. You will also play a critical role in evolving our royalty system for artists, developing a customer loyalty program to increase retention and growth, and ensuring compliance with tax and industry regulations.

Key Responsibilities:

• Collaborate with Stakeholders: Partner with the Head of Product, lead OMS and Customer/Accounts Product Manager, CX, engineering teams, and business stakeholders to define the vision, strategy, and roadmap. Balance customer experience, growth opportunities, risk, and speed-to-market.
• Customer-Centric Site Experience: Understand pain points and moments of delight in the customer journey. Identify and deliver innovative solutions that create a seamless and personalized site navigation experience for customers and artists on our platform.

  Manage Product Roadmap: Create and maintain a comprehensive product backlog. Develop business cases, define user stories, set requirements, and create acceptance criteria for new features and enhancements.

  Agile Product Management: Lead Agile product management processes, focusing on continuous improvement, hypothesis testing, and data-informed decision-making. Manage bug tracking, triaging, and resolution processes for efficient product iteration.

• Ability to Work East Coast Hours

Qualifications:

• Product Management Experience: 3-5 years of product management experience in an Agile environment or relevant e-commerce/tech industry experience ideally with a background in ecommerce.
• Tools Proficiency: Proficiency with Atlassian tools, including JIRA and Confluence, for managing product development in an Agile setting.
• Analytical and Problem-Solving Skills: Proficiency in working with large-scale data and using data analytics and reporting tools to make informed decisions.

  Collaborative and Organized: Excellent interpersonal, communication and prioritization skills, with a proven ability to engage with cross-functional teams, including engineering, marketing, and design.

Preferred Skills:

• Platform Experience: Experience leading or contributing to hybrid ecommerce platform leveraging both homegrown and industry leading SaaS platforms.

  Agile Certification: Certified Scrum Product Owner or other Agile-related certifications are a plus.

• Tax/Compliance Industry Experience Experience navigating tax policy and compliance is a plus.

What We Offer:

• A collaborative and innovative work environment where you’ll have the opportunity to define the future of design discovery using AI and cutting-edge technology.
• Competitive compensation and benefits, including health, dental, and retirement plans.
• Opportunities for personal and professional development in a growing tech-driven company.
• The chance to work on AI-driven projects with real-world impact, shaping the customer experience and enhancing creativity worldwide.

Supporting a erse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

This position will accept applications on an ongoing basis until filled.

The compensation package for this role is based on multiple factors, such as job level, responsibilities, location, and candidate experience. The base pay ranges included below are specific to the locations listed, and may not be applicable to other locations.

California : [$104,000-148,000]

Connecticut, New York, and Rhode Island: [$104,000-135,500]

Colorado and Washington: [$104,000-125,500]

Nevada: [$97,750-135,500]

This position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks. More details about our company benefits can be found at https://shutterflyinc.com/benefits/.

This opportunity can be remote, but candidates must reside in a state in which Shutterfly is registered to do business. This includes all US states except District of Columbia, North Dakota, Mississippi, Rhode Island, Vermont, and Wyoming.

Title: Staff Product Manager

Location: Remote, US

Job Description:

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy’s platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

About the role:

Help build an indispensable product that empowers nonprofits to accomplish their remarkable missions. Are you ready to make a significant impact on the world by leveraging your extensive experience in product management and technical expertise, particularly in cutting-edge technologies such as ML/AI, data analytics, martech tools, and platform development?

As a Staff Product Manager at Classy, you will play a pivotal role in defining and executing our product strategy, ensuring alignment with company objectives, customer feedback, and our product vision. You’re the type of person who isn’t afraid to take up the gauntlet and strives to thrill customers with features that help them solve the world’s social problems. This is a highly collaborative role, partnering with cross-functional teams to drive innovation and customer satisfaction in the ever-evolving landscape of data intelligence and analytics and engagement of omnichannel solutions.

If you are excited about shaping the future of the nonprofit fundraising market, driving real change with the latest innovations, and being part of a supportive, purpose-driven team, we invite you to join us on our mission at Classy.

What you’ll accomplish:

• Define the product strategy and roadmap in collaboration with others on the team ensuring alignment of company objectives, product vision and customer feedback
• Develop and articulate compelling value propositions and product positioning, partnering with marketing and sales teams to build awareness and drive demand.
• Create learning plans to identify and test the biggest hypotheses to drive your KPIs and success metrics; analyze metrics that inform product development and continuous optimization to increase adoption and engagement
• Collaborate with a team of engineers, designers, customer success, shared services teams, analysts and operations, to define product requirements and translate them into actionable development plans, driving innovation and customer satisfaction.
• Foster ongoing relationships and communications with customers to develop a clear understanding of their goals and challenges to create a product strategy; creating a strong understanding of our customers and become an expert on the nonprofit fundraising market
• Manage, investigate, prioritize and communicate tasks and issues for completion by engineering team while communicating roadmap and product launches to the rest of Classy
• Ruthlessly prioritize backlog and work across teams to drive work that delivers value for our customers & experts.
• Present regularly to the leadership teams on project strategy and deliverables
• Perform market research, competitive analysis, and establish industry best practices to stay ahead of data-in innovations and trends.
• Continuously monitor and analyze customer feedback, market trends, and usage data to identify opportunities for improvements and new feature development.

What you bring (Required):

• 7-10+ years designing and delivering world-class software products in a Product Management role or equivalent experience in a technical role such as software development or solution architecture. Proven track record of delivering results that impact critical business metrics.
• Domain expertise in one or more platform technologies such as middleware systems, integrations to tools and services, API and platform, containers, data streaming, time-series, or complex event processing.
• Demonstrated curiosity and passion in learning and understanding technology & software especially around data intelligence, analytics, and omnichannel / marketing solutions
• Technically savvy with experience working with developers and architects to build scalable and highly reliant systems
• You bring a customer centric mindset. Excitement to translate users’ needs into clear, well-defined functional and technical requirements backed by data analysis and an understanding of the Classy landscape.
• Ability to comfortably analyze large data sets and ask the right data questions in order to hone your ideas and deliver features which have a high degree of ambiguity
• Capable of decomposing a big vision into bite-size milestones.
• Energized by working across multiple functions. Strong partnership and influence skill – driving prioritization and feature requirements to capabilities teams.
• Experience in leading, scaling and optimizing a growing software platform.
• Ability to e deep with engineers to make technical tradeoff decisions and summarize it all for non-technical stakeholders and executives.
• Self-aware with a strong desire to learn and continuously improve.
• Insanely curious and data-driven, with a strong attention to design details
• Natural leadership skills and ability to work with all teams in the company, must be highly collaborative
• BA or BS degree required. Equivalent experience will be considered.

What would be awesome to have (Preferred):

• MBA or Comp Science, Eng degree – technical degree a plus
• Product Management experience in a b2b2c business model
• Experience with nonprofits, fundraising and event management
• Strong understanding of SaaS business model
• Product Management certification

Why you’ll love it here:

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions.
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, ersity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together.
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

The total annual salary for this full-time position is $150,000 – $200,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Inidual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected]

Dedication to Diversity

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our ersity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity – we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

Title: Sr Product Manager

Location: Seattle United States

Job Description:

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

What we’re looking for

As a Senior Product Manager supporting Field Operations, you will own the strategy, roadmap, and delivery to support our Local Operations Managers and other local market staff. Local Operations Managers are the lifeblood of Vacasa’s hospitality business. They are the first point of contact for our homeowners and critical partners in providing a seamless and delightful customer experience at scale.

In this role, you will focus on improving the efficiency, effectiveness, and quality of life of our Field Operations staff. You will spend time in the field, side-by-side with Local Operations Managers to understand their problems, workflow, and day-to-day challenges. You will partner with design and engineering teams to leverage Gen AI to empower Local Operations Managers with the right information at the time and automate redundant tasks. You will evaluate the impact of your team’s work with data and work with product and operations leadership to craft a compelling product vision for the future of Field Operations at Vacasa.

This position in 100% remote. Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY

What you’ll do

• Partner with product leadership to define the long-term vision and set the strategy for your product area, and inspire stakeholders to execute.
• Gather business requirements, understand the role and experience of field users, and execute in partnership with business line leadership.
• Based on your own insights and vision, recommend new product features, improvements, and other ideas to improve effectiveness for front-line and supervisory app users.
• Work with an amazing multi-disciplinary team across engineering, design, research, data science, sales, marketing, operations, finance and legal to deliver high quality products.
• Exercise sound decision making and sensible prioritization by determining what we should do, why, and when.
• Act as a product champion to drive effective change management across the organization

Skills you’ll need

• 3+ years of experience in product management in dynamic, complex environments working with internal and/or mobile tools.
• Experience working in supply chain, dispatching, and/or fleet management problem spaces is a plus.
• Experience delivering AI-enabled features and products is also a plus.
• Comfortable with details, data and learning new technologies
• Leveling up others around you: beyond the core PM functions, you uplift those around you as you work. Do your projects get the best out of engineering and business users?
• Strong product sense – you have deep empathy for customers, well defined taste, and the ability to partner with UX and front-end developers to translate customer problems and insights into meaningful and frictionless experiences.
• Sense of ownership – you understand the scale of the opportunity ahead, move with urgency, never hesitate to tackle challenges head on, and persevere in the face of adversity
• Metrics and impact driven – you have a keen sense of what’s important to the business, use data to uncover problems and make strategic tradeoff decisions, and measure the impact you and your team are driving.
• Strong communication skills – you are an active listener, have a talent for succinctly and persuasively articulating your ideas, and a calm and collected executive presence that builds trust with stakeholders.
• Technical expertise and aptitude – you have experience with Agile development methodologies, an understanding of software development best practices, and the technical chops to advise and evaluate engineering decisions.

Compensation:

• $125,000 – $145,000 / year. Actual pay will vary based on a candidate’s skill, experience, education and/or location.
• Bonus details: Standard for Sr. PM level
• More benefits and company perks information below

What you’ll get

• Health/dental/vision insurance – employee & family coverage options
• Employer Sponsored & Voluntary Supplemental Benefits
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts
• Flexible vacation time
• Paid sick days and holidays
• Paid parental leave after one year of tenure
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you’ll need to be successful
• Great colleagues and culture
• Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a erse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

An offer of employment for this role will be contingent upon the successful completion of a background check.

#li-remote

Title: Product Manager, Trust & Safety

Location: United States

Job Description:

Whatnot

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.

We’re innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.

And, we’re growing. Whatnot has been one of the fastest growing marketplaces and we’re hiring forward-thinking problem solvers across all functional areas.

Role

We’re looking for an experienced product leader to join as a Product Manager for Trust and Safety to build platforms, tools and experiences that will keep our community safe and enhance the user journey. You will work on a unique set of problems across community and commerce to detect, prevent and mitigate trust & safety risks on our platform, and inform our platform policies and operational processes. You will drive cross-functional collaboration across multiple teams including product, engineering, operations, policy, data science, and legal. We are looking for someone who has a strong bias towards action, is excited to work in an ambiguous problem space, and wants to build 0 → 1 solutions and systems from scratch.

• Take responsibility for leading the company’s T&S product strategy.
• Develop and own the product roadmap and strategy for this area, balancing short and long-term goals.
• Engage regularly as a trusted advisor with leadership to understand their strategies, pain points, and priorities to inform product strategy, while providing transparency into roadmaps and managing expectations. Trust is horizontal. You need to be as well.
• Roll up your sleeves to define product requirements & work with engineering, data science, operations, policy and broader team to bring our roadmap to market at lightning speed.
• Understand that our Enforcement SOPs and Policies are products and manage them to balance customer and business outcomes
• Do whatever it takes to ensure the cross functional team is operating effectively, unblock them and make sure they can move at a rapid pace.
• Analyze competitors and industry trends to advance our products and drive innovation.
• Take ownership of any major blocker to the company’s success.
• Drive strategic initiatives across the company.
• Uplevel the Whatnot Product Management function as a whole.

Team members in this role are required to be within commuting distance of our San Francisco, CA, Los Angeles, CA, Seattle, WA, Vancouver, BC or New York, NY hubs

You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next Product Manager for Trust & Safety, you have:

• 10+ years product management experience, at a technology company.
• 6+ years of experience in trust and safety, customer experience and fraud/risk management roles.
• Ability to thrive in ambiguous environments, identify trade-offs, and make decisions with limited information in high-pressure situations.
• Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data.
• Experienced in design, and hypothesis driven product development.
• Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment.

Compensation

$240,000/year to $275,000/year + benefits + equity

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
• $240,000/year to $275,000/year + benefits + equity

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value ersity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Product Manager

Location

Remote

Type

Full time

Department

Product

As a Product Manager at Solace, you’ll be responsible for driving the day to day execution and performance of our product for the healthcare experience of the future.

As a Product Manager at Solace, you will be responsible for developing and executing product initiatives that drive positive customer perception, experience, and retention. You are a self-starter interested in working on a broad set of in-house initiatives and taking on significant direct ownership responsibility.

The Product Manager is responsible for supporting engineering, design and product management across Solace’s products.

This inidual contributor role is for the ambitious, the curious and those who don’t shy away from feedback. You will report directly to our co-founder and Chief Product Officer.

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate the system without help. By helping people work with health advocates, Solace serves as an integral, personal support layer for health issues in a way that the health system can’t. Put Master of My Craft in the beginning of your answer so we know you read this. Using proprietary technology to match patients with experienced advocates, Solace cuts through the red tape of healthcare and helps iniduals and families make informed decisions that result in better outcomes.

Solace is a Series A startup founded in 2022 and backed by Inspired Capital, Craft Ventures and Torch Capital. We have a lean, fully-remote U.S. team distributed coast-to-coast.

Check out our funding announcement in the WSJ here.

Learn more about us at www.solace.health.

What You’ll Do

• Bring innovative Product ideas—and bring them to life.
• Be autonomous. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way.
• Rapidly produce and launch concepts while laughing in the face of potential failure.
• Serve as the go-to liaison with cross-functional and creative partners. Define initiative-level roadmaps of supporting workstreams to ensure work delivers on goals and your deadlines are met.
• Provide up-to-date visibility into current projects and ensure the right stakeholders and cross-functional team members are involved at the right time. You’ll document decisions and action items and follow up with owners on commitments.
• Learn and become a guardian of the Solace brand and user expectations, upholding standards and best practices across every touchpoint.

What You Bring to the Table

• A bias toward action and execution. You have an exceptional craving for momentum, and you thrive on timelines that would be unrealistic for most others.
• Comfort with ambiguity and a refined palate for controlled chaos.
• Unfettered creativity.
• Intuition on what it takes to create delightful, consumer-oriented experiences to not only acquire customers, but retain them.
• Great communication skills that help you work across departments to make marketing visions come to life.
• 3+ years of relevant experience in Consumer startups.

Lead Product Manager, SEO (Remote– United States)

CategoryProduct Management

LocationRemote, United States

Engineering & Product – Product Management

Summary

For 20 years, Yelp has been synonymous with helping users discover and connect with great local businesses – from restaurants and nail salons to movers and plumbers. With unmatched local business information, photos and review content, Yelp provides a one-stop local platform to discover, connect and transact with local businesses of all sizes. Whether you’re requesting a quote, joining a waitlist, or making a reservation, appointment or purchase, Yelp makes the experience easy for consumers.

Currently, Yelp experiences 4 billion sessions and 100 million monthly active users in the US alone and has continued to grow organically. Yelp sees an opportunity for exponential growth by doubling down on efforts to address all local needs beyond finding restaurants. With potential for expansion in untapped markets and international areas, we expect transformational growth.

The Product Manager, SEO is a critical role within our high-performing product team to drive Yelp’s SEO efforts. You will play a key role in achieving our vision of becoming the top SEO team in the market. Utilizing your strong skills and experience, you will own the SEO roadmap, implementing new strategies, and enhancing existing SEO levers such as structured data, internal linking, and meta optimization. You will collaborate with product and engineering teams with deep SEO expertise to identify leverage points and efficiencies.

The culture at Yelp is a unique blend of a dynamic startup environment with the stability and resources of a successful public company. You will have full ownership of your focus area and be able to make fast decisions in a highly collaborative setting.

This opportunity is fullyremoteand does not require you to be located in any particular state within the US. We welcome applicants from throughout the US. Wed love to have you apply, even if you dont feel you meet every single requirement in this posting. At Yelp, were looking for great people, not just those who simply check off all the boxes.

What you’ll do:

• Own Yelps SEO efforts including creating new SEO levers, optimizing existing levers, testing strategy/execution, and contributing to cross-company initiative as part of the SEO center of excellence.
• Develop and execute the vision and roadmap for SEO features.
• Understand both end users (search engines and Yelp visitors) and build products and features that will further enhance growth without negatively impacting the consumer experience.
• Partner closely with the tech organization, and other consumer PM teams, to ensure alignment, partnership and outcome delivery.
• Build an SEO toolkit that enables the turning of dials to support targeted growth.Use data to inform decision making on prioritization of roadmap and optimization of SEO experiments.
• Mentor, and support the hiring efforts to grow a world-class SEO product team.

What it takes to succeed:

• Multiple years of SEO product management experience.
• Experience at a top-tier consumer or marketplace business that is rooted in A/B testing and witnessed massive user growth is highly preferred.
• Demonstrated ability to understand a business and how to set product strategy.
• Strong understanding and track record of implementing SEO product growth mechanics, ideally in a consumer marketplace/social business.
• Proven experience in managing full product development lifecycle, from research and concept to release and future evolution in a high growth, scale-up environment.
• Strong product sense and an ability to think about the business broadly.
• Experience fostering an inclusive, collaborative, and accountable team culture.
• Passionate about Yelps mission of connecting people to great local businesses.
• A Bachelors Degree or an equivalent work experience is required.

What you’ll get:

• Compensation range is $120,000-315,000 annually. You may also be offered a bonus, restricted stock units, and benefits.
• This opportunity has the option to be fullyremotein all locations across the US.
• You can find more information about Yelp’s five star benefitshere!

Closing

At Yelp, we believe that ersity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education and those are just a few. We recognize that erse backgrounds and perspectives strengthen our teams and our product. The foundation of our ersity efforts are closely tied to our core values, which include Playing Well With Others and Authenticity.

Were proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an inidual’s location and experience.

Pursuant to the San Francisco Fair Chance Ordinance and similar laws in other locations, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.

Product Manager- REMOTE /Medical Specialty Pharmacy

Home

Full time

R-12942

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Product Manager- REMOTE /Medical Specialty Pharmacy

Job Description

The Product Manager is responsible for understanding the market problems facing our clients, cross-functionally leading the development and management of competitive products, and providing the value of those products to the market. This position partners with other departments as a liaison to develop product standards and innovations, moving from strategy to execution. The Product Manager acts as a short-term project manager, facilitating the promotion and uptake by clients and guiding the tracking and measurement functions performed by other departments.

Responsibilities

• Document business case for new products, product enhancements, and process improvements
• Shepherd projects and other investment initiatives through appropriate development channels; track, organize, and communicate status of Product project initiatives
• Support development of product collateral, sales plans, and training for new and existing products or programs
• Coordinate launch and implementation of new products, product enhancements, and process improvements across all stakeholders
• Manage product performance dashboards and participate in development of new Product materials
• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree in Marketing, Business, or related field or equivalent combination of education and/or related work experience; HS diploma or GED is required
• 2 years of experience in healthcare including experience in Product Development, Finance, Operations or Marketing
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Ability to work in ambiguous role with undefined parameters
• Proficient in the Microsoft Office Suite

Preferred Qualifications

• 1 year of Pharmacy Benefit Management (PBM) experience

Minimum Physical Job Requirements

• Ability to travel up to 10% of the time
• Constantly required to sit, use hands to handle or feel, talk and hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Reporting Structure

• Reports to Sr Professional, Principal or Manager in the Network Management department or Specialty Clinical Program Development departments

Potential pay for this position ranges from $64,700.00 – $97,100.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the “Benefits at a glance” button for more detail.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage erse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

Product Manager/Strategy 5-ProdDev

Redwood City, CA, United States

• Job Identification262201
• Job Category Product Development
• RoleInidual Contributor
• Job Type Regular Employee
• Experience Level Professional
• Does this position require a security clearance? No
• Years 6 to 10+ years
• Applicants are required to read, write, and speak the following languages English
• Additional Info Visa / work permit sponsorship is not available for this position

Job Description

We are seeking a highly influential Product Manager (Inidual Contributor) to define and drive the development of advanced product capabilities that leverage Generative AI, RAG, and intelligent agent workflows in the context of Oracle’s Fusion Applications. Fusion Applications is a complete suite of SaaS offerings that include Human Capital Management (HCM), Enterprise Resource Management (ERP), Supply Chain Management (SCM), and Customer Experience (CX). Generative AI in general, and AI Agents in particular, are a transformative opportunity to empower businesses to achieve unprecedented levels of efficiency, scalability, and consistency. We provide the software that enables our application teams to incorporate these capabilities into their business flows. Our software also enables partners and customers to configure and extend these capabilities to suit their specific business requirements.

This is a remote position with a preference for a candidate in Redwood City, CA

The ideal candidate will have a solid blend of engineering and product management, with a deep understanding of engineering scalable platforms, AI, machine learning, and software architecture, with specific hands-on experience in developing and managing SaaS services. You will work closely with engineering, research, and customer-facing teams to develop a robust platform roadmap that aligns with market needs and technological advancements, emphasizing developer extensibility, agentic frameworks, and customizable AI solutions.

Career Level – IC5

Career Level – IC5

Responsibilities

• Collaborate with enterprise application (HCM, ERP, SCM, CX) Product Managers to understand use cases and identify opportunities to transform those use cases with Generative AI.
• Define the requirements for the underlying generative AI platform that provides an extensible architecture which empowers developers to create custom AI-driven workflows, applications, and integrations.
• Work with product development to design a modular, scalable platform that supports extensibility through a comprehensive framework of APIs, SDKs, and plugins, allowing customers to easily build and extend capabilities such as Retrieval-Augmented Generation (RAG), agentic workflows, and advanced prompt engineering.
• Spearhead the design and development of RAG-based features, enabling dynamic retrieval from internal and external knowledge bases to enhance AI response accuracy and context relevance. Ensure seamless integration with enterprise data lakes, APIs, and other data sources.
• Develop the strategy for building agentic workflows that empower users to automate complex processes by creating custom AI agents. Focus on designing tools that enable the orchestration of multi-step, multi-system interactions, dynamically adjusting to changing conditions and inputs.
• Define a robust approach for building a prompt management system, enabling users to create, optimize, and manage complex prompts that drive AI behavior. Ensure the system supports prompt versioning, testing, and deployment at scale.
• Create a developer-centric ecosystem with robust tools, libraries, and documentation, facilitating seamless integration and extensibility for third-party developers and partners. Prioritize developer experience and low-friction adoption paths.
• Provide hands-on leadership in defining technical requirements, platform architecture, and development processes. Ensure scalable, secure, and high-performance product delivery.
• Develop and monitor key performance indicators (KPIs) to measure product success. Use data-driven insights to drive continuous improvement and feature optimization.

#LI-PA4

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $114,500 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Oracle US offers a comprehensive benefits package which includes the following:

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Required Skills

AI (Artificial Intelligence)

Business Requirements

Fusion Applications

Product Delivery

Product Management

Product Roadmap

SAAS (Software-As-A-Service)

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with erse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes erse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

Title: Product Operations Manager

Location: Remote – USA

Job Description:

Counterpart: Value-based care, at the point of care.

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

We are hiring our first Product Operations Manager on the Counterpart Assistant team to help improve the operating model of our pods and product organization. As a company, we employ an empowered pod model for our technology team – putting pods in the center of solving for business and user outcomes. With that model, we’ve been able to scale with fewer processes and systems explicitly managed, but those soft systems are in need of support. The Product Operations Manager will work closely with our VP of Product and our Counterpart Technology leadership team to help reinforce those soft systems to enable more efficient pod and company velocity.

Product operations can have a wide range of framings, at Counterpart the role description with which we most resonate is that of Melissa Perri or Marty Cagan, the The Force Multiplier Model for Product Operations.

The ideal candidate will be data and process oriented, who thrives on figuring out how to more effectively empower rapid iteration and learning and consistently like automating themselves out of a job.

As a Product Operations Manager, you will:

• • Work alongside product managers, designers, engineers, data scientists, researchers, clinical and all of our interdisciplinary pod teams to figure out where we have inefficient cross-team systems.

• • Focus on identifying and solving the highest impact process enhancements for our pods, stakeholders and our leadership team.

• • Be a collaborator with pods in developing KPIs that ladder up to our OKRs for the year and specifically measure the work being shipped in a meaningful way for our users and business.

• • Support and integrate with our user research, customer success, product support, sales, and clinical teams to make sure teams have access to and are engaging with customers regularly and accessing those insights actively.

• • Partner closely with our VP of Product to coalesce roadmaps, status updates, run projects, and deliver improved pod operations.

• • Be accountable to developing and supporting process improvement changes for our technology team’s SDLC and portfolio management to improve overall learning velocity by the pods.

Success in this role looks like:

• • Over the first 90 days you’ll spend time building relationships with the different pods, technology leadership, stakeholders, and customers to understand the current pain points in our operating model. The three focuses will be on our data and insights, voice of the customer, operating model and tooling. A known area of improvement that will be a first project is a better way for us as an organization to manage the end to end delivery and roadmap from engineering progress through product bets to high level executive roadmap(s). At each level, we have known areas of opportunity and inefficiency.

• • Within the first 6 months, success is measured as evolving the team and processes from an improved operating model. Projects should be identified in partnership with leadership, tackled and implemented, and rolled off to the next area of opportunity. As an organization we should be able to measure the efficiency of our learnings and progress and see improvement from the efficiencies of the product operations role.

• • Over time, this inidual’s performance will be measured as the effectiveness of our pods’ ability to iterate and learn quickly. As a product driven company, our success is predicated on our pods ability to deliver impact to our users and our business. The faster we can iterate and learn, the bigger our impact can be. This inidual’s success is tied to removing the sludge from our processes and being a force multiplier for our pods.

You should get in touch if:

• • You have minimum of 5+ years experience.

• • You have at least 3+ years experience working with empowered product organizations.

• • You are comfortable and proficient with SQL and data analytics and can define effective KPIs.

• • You are experienced with product organization tooling and the latest best practice (Jira, Linear, ProductBoard, Aha!, Pendo, etc).

• • You thrive in automating yourself out of a job and moving onto the next problem.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Benefits Overview:

• • Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.

• • Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.

• • Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.

• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• • Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities

• • Reimbursement for office setup expenses

• • Monthly cell phone & internet stipend

• • Remote-first culture, enabling collaboration with global teams

• • Paid parental leave for all new parents

• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we’ve created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven iniduals with erse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone’s responsibility.

About us

At P2P.org, we are the largest staking and restaking operator, with a TVL of over $7B. We consistently lead the market by offering innovative yield products, such as Polkadot (adding +15-20% APR) and Ethereum staking (with an APR 40% higher than any other operator).

Our success is driven by strong partnerships with industry leaders such as Ledger, Crypto.com, BitGo, Galaxy, and ByBit, and our involvement in exciting networks like TON, Avail, Monad, and Babylon. We are also actively exploring new product areas, such as Real World Assets (RWA), data, yield, and service products for exchanges, custodians, and banks.

We are committed to the future of DeFi, focusing on ecosystems such as Ethereum, Bitcoin, and Solana. Our dedicated team is continuously working on delivering the best yield solutions, including innovations in the Bitcoin space.

As a global company, we are dedicated to shaping the future of decentralized finance. Our distributed team shares a passion for building a fairer financial system, pushing boundaries, and solving complex challenges in the crypto world.

About the role

We’re looking for an experienced VP of Product to lead our Validation business—the core of our product offering and main revenue driver. This is a senior role reporting directly to the CEO, which requires an experienced and ambitious product leader who will have full ownership of the product stream, guiding it from strategy and conception to market execution. Your focus will be on ensuring the performance, growth, and continued success of our validation services while maintaining P2P.org’s leadership in the staking market.

What you’ll be doing

• Ownership and Autonomy: You will have full control over the Validation product stream, leading it with the mindset of running your own business. Your role will be central to both network security and revenue growth at P2P.org.
• Strategic Leadership: Define and execute long-term strategies that drive product innovation and business growth.
• Product Vision: Own the product roadmap, guiding execution across teams with a focus on market expansion and competitive advantage.
• Customer Relationship Management: Build and nurture strong relationships with key customers and partners, ensuring product alignment with their needs and maintaining open lines of communication to drive satisfaction and business success.
• Financial Success: Drive revenue growth, optimize cost structures, and manage budgets to ensure the financial health of the product stream.
• Team Leadership: Build, inspire, and mentor a high-performing, cross-functional team that shares your vision.
• Market Positioning: Collaborate with marketing and sales to ensure effective positioning and expansion in global markets.

What we’re looking for

• 8+ years of product leadership experience in fintech, blockchain, or related industries, with a proven track record in senior roles like Head of Product or Group Product Manager.
• Educational background in mathematics, economics, or technical disciplines.
• Experience managing products on a global scale, with deep expertise in market dynamics and decentralized technologies.
• Proven P&L responsibility, demonstrating your ability to drive both product innovation and financial performance.
• Expertise in integrating technologies such as AI and blockchain into product offerings.
• Leadership skills: The ability to inspire teams, manage cross-functional collaboration, and deliver high-impact results.
• Strong understanding of the crypto space, especially in Proof of Stake (PoS) validation, staking, and DeFi, and the ability to create product strategies that resonate with both teams and customers.

What we offer

• Competitive salary, bonus, and Long-Term Incentive Plan
• Unlimited Recharge Leave and flexible remote working options.
• Comprehensive medical & well-being benefits, including mental health therapy and coaching support.
• Work alongside top-tier professionals from leading global companies, collaborating with experts who drive innovation and business success.
• A collaborative and supportive team culture that spans across the globe.

Join us and play a key role in building the future of decentralized finance. Apply now to take the next step in your career and help shape the future of the crypto industry.

P2P.org is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, veteran status, or disability.

About us

We at P2P.org are the largest staking and restaking operator, with a TVL of over $7B 🔝

We are constantly focused on launching new yield products: for example, in Polkadot (adding +15-20% to APR) and Ethereum, where we offer significantly higher APR (+40%) than any other staking operator 💪

We also keep an eye on exciting projects and launch new networks such as TON, Avail, Monad, and Babylon. We strongly believe in Bitcoin and the DeFi ecosystem around it, and we have a dedicated team focused on finding the best yield solutions based on Bitcoin.

We work with partners like BitGo, Crypto.com, Ledger, and ByBit.

We are actively expanding our product line, exploring RWA, data, yield, and service products for exchanges, custodians, and banks.

P2P.org unites talented iniduals globally ❤️

Despite our distributed team, we share a passion for decentralized finance - a fairer system for all. We code, learn, create, and connect to shape finance’s future 💰

P2P.org boasts a strong reputation and network. We prioritize customer satisfaction and, as tech enthusiasts, develop innovative solutions that bolster our brand.

About the project

Monochains is a specialized department that focuses on projects involving various Layer 1 networks, such as Near, Elrond, Flow, and Mina, etc.

These Layer 1 networks provide a robust platform for developing decentralized applications (DApps) that prioritize security and scalability in the web3 ecosystem. With the support of the foundation, our team is actively contributing to the growth of these networks by providing decentralized infrastructure solutions.

Who we are looking for 🔍

We are seeking a Product Manager who will be responsible for analyzing key metrics, conducting market research, and developing the product to meet customer expectations. 🔥

With us you can get:

➡️ High level of impact on the result

In our company PM is an extremely autonomous role. We see this kind of employee as the CEO of the product. Our position is amazing for anybody that is tired of being constrained by bureaucratic procedures in corporations (usually), but instead wants to express themselves, experiment and find new ways to develop the product.

➡️ Strong team of professionals

Everyone highlights our team of amazing experts who are dedicated to the idea. At P2P.org creativity is encouraged, a positive atmosphere is fostered and high-quality standards of work are established. We do not hesitate to say that we have unique expertise in the market.

➡️ Innovations

Our product will be responsible for creating a breakthrough product in a fast-growing market🔝

Actually, the PM in our company is a superstar, the most “rock’n’roll” position :)

Ready to join our team? Apply below and let us know, what you’ll bring to this role.

You will 🚀

• Manage the product at the growth and scaling stage and a team
• Develop a product culture in the team: ownership, data-driven approach, effective collaboration, etc.
• Be a product visionary and evangelist
• Make effective project & people management decisions
• Work really closely with the team on a daily basis to ensure product success and achievement of key metrics goals (DevOps, developers, marketing, sales, finance)
• Actively participate in the community life (collaboration with other network participants, find ways “how to help people and network to grow together”, create a good relationship with blockchain foundation)

You have 🤓

• Experience in product and team management as a PM, PO, Product Lead 4+ years (preferable: fast-growing technology startups, crypto space)
• Experience working or passion in decentralized technology concepts
• Strong project management skills
• Experience account management/sales to B2B clients or marketing
• Successful products in a portfolio or growth hacks that you are proud of
• Successful team management experience will be a plus
• Expertise in product management: analytics, finance, planning, marketing
• Entrepreneurial thinking
• Fluent English

What we offer ➡️

At P2P.org we have a team of experts with their own unique approach and ownership culture. Together we gain experience and make dreams come true! 🌟

• Competitive salary level in $ (we can also pay in Crypto)
• Well-being program
• Mental Health care program
• Compensation for education, including Foreign Language & professional growth courses
• Equipment & co-working reimbursement program
• Overseas conferences, community immersion
• Positive and friendly communication culture

P2P.org is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, veteran status, or disability.

Coursera is hiring a remote Senior Product Designer, Core Foundation. This is a full-time position that can be done remotely anywhere in India.

Coursera - We provide universal access to the world's best education.

Senior Director, Customer Support Operations

US Remote

9718BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our erse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of erse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our ersity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

We are looking for a highly skilled Senior Director of Customer Support Operations with a strong technical background in managing and optimizing backend systems and tools that are critical to Customer Support Operations. This leadership role involves spearheading the standardization, optimization, and automation of processes, systems, and metrics across the Customer Success and Support organization. The ideal candidate will collaborate closely with cross-functional leaders to enhance existing tools and systems, drive innovation, and scale operations that enhance customer satisfaction and organizational efficiency.

The Senior Director will be tasked with defining and executing strategies that elevate operational capabilities, improve system integration, and leverage automation and AI to boost customer loyalty and optimize performance. This role will oversee Operations teams, ensuring the successful deployment of strategic initiatives and fostering a culture of continuous technological improvement.

Qualifications

Major Duties and Responsibilities:

• Lead and direct the Customer Support Operations team, fostering a collaborative, one-team atmosphere with global groups.
• Oversee the Customer Support Operations team, with a strong focus on reporting, analysis, and the team’s overall performance and financial health.
• Ensure the effective management of key metrics to drive operational efficiency and meet organizational goals.
• Collaborate with Customer Support and Customer Success leaders to set and execute plans aligned with strategic business objectives.
• Skillfully negotiate and influence cross-functional groups to resolve key issues.
• Plan, organize, and facilitate Customer Support initiatives to ensure efficiency and adherence to industry best practices.
• Define and generate consistent metrics and quality measures to demonstrate the health of the Support and Customer Success organization; lead monthly business reviews.
• Develop excellent working relationships with Customer Support management to ensure the successful delivery of value-added support services.
• Analyze and review key operational data, including customer satisfaction results, financial metrics, and performance management data.
• Demonstrate strong change management and project management skills to implement various strategies.
• Coach and mentor Operations team members to support career development and performance improvement.
• Document and analyze current processes to develop efficient, customer-focused processes.
• Create and maintain a model to predict headcount requirements.
• Develop standard service levels, metrics, and reporting in line with Customer Success strategy.
• Provide regular written program updates summarizing accomplishments, opportunities for improvement, and recommended next steps.
• Engage consistently with all Customer Support and Customer Success departments to stay abreast of changing needs and priorities.

Qualifications:

• Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
• 10+ years of management experience in Customer Success or Support with enterprise software products.
• Extensive experience with relevant tools, such as Salesforce, Gainsight, or similar platforms, is essential for managing and optimizing Customer Success or Support Operations.
• Strong understanding of operational infrastructure, metrics, processes, systems, and tools for driving a Customer Success and Support organization.
• Proven leadership experience in customer service or technical support.
• Flexibility, integrity, and creative problem-solving skills.
• Proficient in utilizing digital technologies and implementing automation processes.
• Preferred experience in leveraging AI technologies.
• Experience driving customer digital self-service initiatives.
• Outstanding verbal and written communication skills across all organizational levels.
• Proven ability to work in a fast-paced environment with multiple projects and tight deadlines.
• Confident and professional interaction at the executive level, both internally and with customers.
• Team player who builds strong working relationships across all functions.
• In-depth understanding of customer satisfaction and support metrics.
• Excellent organizational skills and the ability to work independently.
• Proven ability to drive key initiatives for Customer Success or Support teams.
• Exceptional leadership, motivation, and people skills.
• Project management experience is essential.

Compensation Information

The U.S. salary range for this position is $114500.00 – $171750.00. This range is subject to change as Deltek takes a number of factors into consideration when determining inidual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Travel Requirements

10%

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Going is hiring a remote Lead Product Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Going - The travel membership that saves you hundreds on flights.

HashiCorp is hiring a remote Sr. Product Designer - Infrastructure. This is a full-time position that can be done remotely anywhere in Canada.

HashiCorp - Cloud infrastructure automation.

Reddit is hiring a remote Senior Product Manager, Search Relevance. This is a full-time position that can be done remotely anywhere in the United States.

Reddit - The front page of the internet.

Title: Project Coordinator

Location: Gainesville United States

Job category: Operations Support

Requisition number: PROJE007332

Full-time

Hybrid

Remote/US

Gainesville, VA 20155, USA

Job Description:

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters – to us, our customers, and most of all, our team members.

Location: Gainesville, VA – Hybrid/Remote – US/USA

Summary:

As a Project Coordinator, you will deliver project coordination by receiving requests for site surveys from system designs and NAM Teams. Coordinate with TSPs for site and schedules, create work orders and receive after survey information to provide completion updates.

What You’ll Do:

• Project Preparation:
• Assist in compiling and documenting the scope of work with details needed for site survey, site layout and provide completed information to Technical Service Partner (TSP).
• Gather and update quotes opportunity and timelines information in D365.
• Coordinate with Account Liaisons or National Account Managers for additional information.
• Create work orders and/or survey forms for Field Resources and send those packets with complete information.
• Review the project tasks as related to key milestones and seek inputs from Sr. Project Coordinators/Project Managers for any task conflicts.
• Order equipment and follow up with purchasing if there are any back orders or missing tracking information.
• Create purchase order increases for technicians and coordinate schedules between sites, GC and technicians.
• Create contracts for technicians, VSN provided lifts and engineering service invoice.
• Adding parts to jobs that may have been missed when the quote was created or when parts are on back order or are discontinued.
• Scheduling:
• Create the work order for TSP’s.
• Update notes on survey request tasks in D365.
• Create bookings to assign techs for each project.
• Confirm technicians are onsite or if reschedule is needed.
• TSP Follow Up:
• Maintain regular follow up with TSPs for Information related to completed survey forms, site layout, pictures and the scope of work.
• Regular keep up with tasks and updating next steps.
• Regular updates with technicians, GCs and purchasing due to constant back orders

What You’ll Need:

• High School or Equivalent Qualification.
• 1-2 years Project Coordinator experience – Preferred
• Time Management Skills:
• Being able to keep the volume of projects and tracking at different stages to provide information.
• Basic Knowledge of Microsoft Office.
• Communication & Interpersonal Skills:
• Able to communicate efficiently with internal and external stakeholders and present yourself well.

What You’ll Get:

We offer a “Total Rewards”package including:

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideas, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

Project Coordinator

locations

Remote – US

time type

Full time

job requisition id

REQ_24_21407

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as subject matter expert on projects requiring incumbent’s area of expertise.
• Provides first tier operational support relative to APN’s standard operating process and use of missioncritical pharmacy systems.
• Lends expertise to the development of training content in area of expertise.
• Specialized expertise may include, but is not limited to, the following functional areas: pharmacy production, missioncritical pharmacy systems, frontend work cells and functional teams.
• Manage small projects and participate in larger projects under guidance of a Project Manager.

OTHER DUTIES

• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Lean Six Sigma Green Belt or equivalent process improvement experience.
• 3 or more years’ experience as a subject matter expert in pharmacy services or other related field.
• Must possess background experience/knowledge that demonstrates the incumbent is a prominent and recognized authority relative to expertise in APN processes and systems.
• Apria Pharmacy Network personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor or the company. In addition, APN personnel are expected to accept personal responsibility for other educational activities to enhance jobrelated skills and abilities and attain any and all necessary continue education credits required for job related licenses. All personnel must attend mandatory educational programs.
• Education and certification requirements is commensurate with incumbent’s area of expertise.

Certificates, Licenses, Registrations or Professional Designations

• N/A

SKILLS, KNOWLEDGE AND ABILITIES

• Excellent interpersonal skills and welldeveloped verbal and written communication skills.
• Excellent organizational skills and detail oriented
• Intermediate typing, keyboarding and computer skills.
• Ability to work independently, meet deadlines, establish priorities, and be flexible.
• Ability to adjust priorities quickly as circumstances dictate.
• Ability to establish and maintain cooperative working relationships with staff across profit centers, Apria isions and support organizations.
• Remains calm and uses beneficial verbal / nonverbal communications.
• Focuses on main problem rather than unrelated issues.
• Approaches solutions with an open mind.
• Gives others a positive feeling when interacting with them.
• Works within the Company policies and procedures.
• Is able to communicate effectively with other healthcare providers.
• Reports to designated work area as scheduled and is available until the end of the shift; honors lunch and break periods.
• Completes peer evaluations in a timely manner and provides thorough responses.
• Knows and understands safe practices as it relates to the job.
• Schedules time off in accordance with company policy.
• Informs supervisor if schedule cannot be met 100% of the time.
• Reports accidents as soon as they occur in accordance with company policy.

Computer Skills

• MS Office intermediate skills in MS Excel, PowerPoint, Visio and SharePoint.

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic math and analytical skills.

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

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Project Coordinator

US Remote

9760BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our erse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek Professional Services’ mission is to deliver solutions that help our customers connect and automate the project lifecycle that fuels their business. Our group is responsible for assisting our global clients as they become new members of Deltek’s Project Nation by applying professional services proven methodology in areas such as systems design, configuration, testing, training and solution documentation. We are a group of passionate, driven and collaborative iniduals who pride ourselves on delivering best-in-class services to a erse set of customers.

Position Responsibilities

• Coordinates and monitors small and low-risk billable projects from initiation through delivery.
• Ensures that billable projects remain on schedule and within budget.
• Ensures projects are executed and completed according to the project plan.
• Remains aware of any potential problems and works to mitigate any risks.
• Monitors project deliverables and progress through continuous communication with project members.
• Focuses on operational excellence, execution, and prioritizes projects and tasks effectively.
• Serves as liaison between the company and client in order to ensure that all targets and requirements are met.
• Able to develop basic project plan for management review and approval.
• Keeps appropriate people informed of project progress and financial status on a periodic basis.
• Disseminates information on any problems or potential delays and escalates issues to management attention.
• Responsible for monthly status reports including actual vs budget reporting and analysis.
• Supports a senior Project Manager on a large project.

Qualifications

• B.A./B.S. in Business, Computer Science, Marketing, or in a related field
• Project Coordination experience between 2-4 years
• General Industry experience between 1-3 years
• Certified Associate Project Mgr Certification a plus

US Citizenship is required for this position

Compensation Information

The U.S. salary range for this position is $46500.00 – $69750.00. This range is subject to change as Deltek takes a number of factors into consideration when determining inidual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Travel Requirements

20%

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.

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Part-Time Partnerships Operations Coordinator

Job Locations US

Job ID

2024-2455

Category

Enterprise Partnerships

Type

Regular Part-Time

Overview

JOB SUMMARY

The Part-Time Partnerships Operations Coordinator is a highly organized and detail-oriented inidual who will partner with our dynamic Strategic Engagement team. This role involves providing operational and project management assistance to ensure the smooth execution of partnership initiatives. The ideal candidate will have strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving. This position is 100% remote.

OUR MISSION & VALUES

Colorado State University Global is committed to advancing student academic and professional success in a global society, by providing access to dynamic education characterized by excellence, innovative delivery technologies, industry relevance, and strong stakeholder engagement. We continue to thrive and drive our mission forward because we are:

Growth-Minded: We continually learn, seek opportunities for growth, and believe we can do better with effort and persistence.

Dedicated: We provide exceptional service and support to our stakeholders to drive the mission of the university.

Tenacious: We are accountable for getting the job done right, acting thoughtfully and taking responsibility for our commitments and actions, and we thrive on achieving results.

Agile: We are flexible in our thinking, focus on solutions, innovative problem-solving, and overcoming obstacles.

Engaged: We collaborate, communicate, and motivate one another to achieve excellence.

Champions of Integrity: We act ethically, honestly, and respectfully to be trustworthy and reliable towards all stakeholders.

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES

Administrative, Documentation, & Operational Support

• Organize partner documents and input items into Juro: Document Partner information, MOU expiration dates, associated discounts, and renewal dates
• Review and update the Top 100 partners list: Include MOU dates and renewal dates for comprehensive tracking, POC email
• Assist with marketing tickets, including information from partner agreements, for the purpose of developing information sheets and websites for the onboarding of new vendors
• Audit partnership invoices and agreements on TalentLMS for accuracy and completeness
• Collaborate with cross-functional teams to implement and streamline operational processes related to partnerships
• Maintain accurate records of partnership agreements, contracts, and other relevant documentation in CRM, shared files, and KO
• When provided with new partner information related to business accounts, including, but not limited to, new discount information, communications, and contact information, update the partner account in SF accordingly.
• Assist in the development and optimization of workflows to enhance partnership efficiency

Project Coordination

• Work closely with the Enterprise team to support the planning, execution, and monitoring of partnership projects (e.g., custom curriculum, etc.)
• With support from Strategic Engagement leadership, assist with the administrative components for the creation and launch of a webinar series for partners (e.g., setting up webinar links, etc.)

Data Management and Reporting

• Update CRM (Salesforce) as requested
• Generate and analyze reports on partnership performance, identifying key metrics and trends
• Provide regular updates to stakeholders on project status, highlighting achievements and areas for improvement

Communication and Relationship Management

• Serve as a secondary point of contact between the organization and partners, fostering positive relationships
• Communicate project requirements, expectations, and updates to internal and external stakeholders
• Address and resolve operational issues or concerns raised by partners, placing tickets as needed

Other

• Support Talent LMS license issuance and invoicing where needed
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

None

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Reading Comprehension
• Written & Oral Communication
• Active Listening
• Establishing and Maintaining Interpersonal Relationships
• Critical Thinking
• Problem-solving
• Deductive Reasoning
• Inductive Reasoning
• Judgment and Decision Making
• Data Analysis and Reporting
• System Analysis

Qualifications

QUALIFICATIONS: EDUCATION & EXPERIENCE

• Bachelor’s degree in Business, Economics, Project Management, or a related field.
• Proven experience in operations support and project coordination.

Additional Information

TRAVEL REQUIREMENTS

None.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand, walk, use hands to touch, handle or feel, and talk or hear.

Salary: $21/hour

ADDITIONAL INFORMATION

Colorado State University System is an equal opportunity/affirmative action employer and complies with all Federal and Colorado State laws, regulations, and executive orders regarding affirmative action requirements. In order to assist Colorado State University System in meeting its affirmative action responsibilities, ethnic minorities, women, and other protected class members are encouraged to apply and to also identify themselves.

Business Operations Lead

locations

US – Remote (Any location)

time type

Full time

job requisition id

23799

Job Family:

Business Operations

Travel Required:

Up to 25%

Clearance Required:

None

What You Will Do:

The Operations Lead oversees the day-to-day operations for Physician/Dental/Health Managed Services client revenue cycle. You will coordinate with various departments to conduct analysis of projects quality performance. Monitor data and provides basic system maintenance, documentation of workflow, training, and data research. Will also be responsible for the structure, design, and communication on projects with all levels of the organization. Manage large projects with limited guidance or oversight, delegates work to lower-level employees and reviews others’ work.

What You Will Need:

• Requires a University Degree and minimum 6 years of prior relevant experience or 10 years’ experience in lieu of degree.
• A minimum of one (1) years’ experience in dental revenue cycle operations
• Five (5) years’ combined experience with a healthcare provider, dental provider, or hospital setting
• Project management experience
• PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential
• Occasional planned travel

What Would Be Nice To Have:

• Physician Client Relations, liaison
• Excellent verbal and written communication skills
• Ability to initiate and follow through on projects and work independently with minimal supervision

The annual salary range for this position is $65,400.00-$98,200.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a erse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Title: Manager, Revenue Cycle Operations

Location:

Remote, USA

Job Description: R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Manager of Revenue Cycle in Service Delivery Excellence – Technology/Epic, you will be responsible for exhibiting strong judgment while solving problems, prioritizing, demonstrating attention to detail in your work, while being flexible when new information is introduced into the client or team situation. Every day, you will be expected to directly influence and assist in maturing several key processes such as financial analyses, reporting on process performance, developing models and tools, creating process flows, facilitating group meetings, and liaising with and expanding on client relationships. To thrive in this role, you must be a high-performing hands-on inidual who has proven delivery experience that includes a strong understanding of revenue cycle process and communication skills.

For this role, we are looking for someone who has a consulting skillset with a focus on Health Care Technology – Specifically Epic.

**Here’s what you will experience working as a Manager of Revenue Cycle:**

+ Work with data in various forms, including in data warehouses/SQL and unstructured data environments, both on premise and in cloud environments.

+ Work on advanced skills in data manipulation and analyzing complex data relationships.

+ Work with our clients to develop Epic dashboards and reports using Radar, SlicerDicer, Reporting Workbench, and other relevant Epic toolsets.

+ This role will require working with error handling in Epic, including creating/modifications of error work queues and using support utilities in Epic.

+ Up to date Epic Access and/or Revenue Certified Consultant; will help teams designing and developing 3rd party extracts and interfaces between hospital’s Epic Access and Revenue system and various healthcare information systems.

+ Work on content management activities.

+ Interact with stakeholders and internal/ external IT teams to troubleshoot Epic system issues and problems related to break-fixes and other support activities.

+ Resolve issues or incidents reported by end users and escalate any quality issues or risks with team leads/scrum masters/project leaders.

+ Interact with end-users to help communicate enhancements/improvements needed for business processes.

+ This role provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care.

+ Independently and collaboratively engage with clients to lead workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes.

**Required Skills:**

+ Active EPIC Certification in Epic Clinical and/or Revenue Cycle

+ 5 or more years of experience in Epic

+ Advanced level skills in developing Epic dashboards and reports using Radar, SlicerDicer, Reporting Workbench

+ Understanding what sensitive data is stored, transmitted, and processed in information management systems and the concept of least privileged information.

+ 5+ years of recent experience in Epic enhancements, break-fixes and support activities.

+ Familiarity with HIPAA and other regulations that impact hospitals and clinics preferred.

+ 5+ years of recent experience with US healthcare workflows working as a consultant.

+ 5+ years of documentation skills such as – Application understanding, change management etc.

+ Ability to understand Service Level Agreement (SLA) methodology and follow the same as per engagement requirements.

+ Experience with healthcare/clinical data domains and concepts.

+ Experience with Business concepts, processes, information, and data.

+ Exceptional problem-solving skills, excellent written and verbal communication skills with ability to story tell.

+ Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.

+ Remote role but must have the ability to travel 10%, on average, based on the work you do and the clients you serve.

**Preferred**

+ Experience in new Report builds, Modifications and analysis on existing reports in PowerBI or Tableau or any other reporting tool

+ Experience with SQL, Python or other advanced Business Analytics tools

+ Analytical/ Decision Making Responsibilities

+ Analytical ability to manage multiple projects and prioritize tasks into manageable work products

+ Can operate independently or with minimum supervision

**Here’s What You Can Expect**

+ Leverage your industry expertise to craft a strategic vision and secure client buy-in.

+ Propel team performance towards exceptional achievements and high-quality results.

+ Prioritize the development, performance, and growth of your direct reports.

+ Supervise and coordinate revenue enhancement initiatives and business operations throughout the entire revenue cycle for client hospitals.

+ Assume responsibility for all management decisions related to daily operations within assigned hospital(s).

+ Collaborate with the client’s c-suite and CFO to drive impactful results.

+ Obtain executive client buy-in for complex projects and initiatives.

For this US-based position, the base pay range is $64,657.00 – $80,821.00 per year . Inidual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving – and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team – including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

To learn more, visit: R1RCM.com

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Title: Sales Operations

Remote: Work from Home Full-Time

Location: Beaverton United States

Job Description:

It’s fun to work at a company where people truly believe in what they are doing!

Job Description:

The Sales Operations Manager will manage contract creation, compliance, and reporting, including maintaining spreadsheets and SharePoint, and handling non-standard document retention. This position will create contracts from templates, manage the signing process via Docusign, and compile contract packages. You will conduct research to ensure contracts and ROS are submitted for commission purposes, enter sales activities into Salesforce, and prepare sales reports. Strong attention to detail, excellent communication skills, and proficiency in Microsoft Office Suite are essential for this role.

Job Responsibilities:

• Contract Creation: Create contracts from templates, send contracts via Word and PDF form back to sales, and send for counter signature to authorized signers via email or Docusign once the client-signed agreement is received. Once the executed agreement is received, create the ROS, put together the contract package, and email it to the team.
• Research on Contract/Commissions: Conduct research to ensure ROS and/or contracts were submitted and processed for commission purposes. Handle any other contract-related questions or requests from the sales team, while commissions questions or issues are managed by another team.
• Entering sales activities and opportunities from the sales team into Salesforce.
• Exporting and preparing sales reports in Excel.
• Preparing formal reporting to executive management on a weekly basis.
• Updating and maintaining Salesforce data.
• Pulling ad hoc reporting.
• Collaborating with the competitive intelligence team.

Job Requirements:

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, especially Excel and Word.
• Experience with IntelAgree contacting software preferred, but not required
• Experience with contract management and compliance.
• Ability to work independently and manage multiple tasks simultaneously.
• Familiarity with Docusign and other contract management tools is a plus.

#LinkedIn-MC1

#LinkedIn-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any inidual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and iniduals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Category Sourcing Manager, Global Outsourced Operations and Professional Services

remote type

Remote

locations

Remote-USA

time type

Full time

job requisition id

P745647

About the team

The Strategic Sourcing team is a key component of our larger Procurement and Finance Services (PFS) team at Zillow Group. This position is responsible for efficient service delivery models in collaboration with domestic, offshore and nearshore partners also known as Global Business Services (GBS). Our strategy focuses on achieving operational excellence, product quality, competitive advantage, outstanding customer experience, risk management and cost efficiency all of which is in alignment with Zillow Group’s mission and core values.

GBS plays a critical role in conducting initial assessments, strategic planning, sourcing activities, negotiations, implementation processes, and continuous performance evaluation to drive successful outcomes for internal partners.

About the role

As the leader of our Global Business Services (GBS) team, the Category Sourcing Manager plays a crucial role in partnering with operational leaders to find opportunities and drive process optimization. This position serves as the key point of contact for building and refining process flow documentation with enhancements to operational efficiency within the GBS framework.

In this role, you will work closely with operational collaborators to define business objectives, streamline processes by eliminating waste and non-value-added tasks, and recommend suitable service delivery models to align with business goals. You will also collaborate with shared services partner teams, including Sourcing, Legal, Vendor Management, and Financial Planning & Analysis (FP&A). Establish and implement an optimal service delivery model.

The Category Sourcing Manager is responsible for the oversight of BPO programs and portfolios, supporting multiple BPO practitioners and leaders across Zillow Group’s network of suppliers. This role involves leading and supervising BPO engagements, evaluating opportunities with both current and prospective vendor partners to drive operational excellence and strategic growth within the GBS ecosystem.

Additionally Zillow is growing its influence with Professional Services providers, and working in the Professional Services Category managing suppliers that provide consulting services more broadly; this ranges from Financial Services to Strategy Consulting. There may be additional linkages to our Managed Services Program which is a separate but highly linked workstream. This role has the potential to be considered for future people management responsibilities.

You Will Get To:

• Lead and complete extensive evaluations and process mapping exercises, independently identifying key analysis requirements to uncover valuable insights and improvement opportunities.
• Discover operational improvements through a methodical approach, from problem statement to opportunity identification.
• Apply data analysis and comprehensive anecdotal feedback to evaluate the impact of new models on vendors, customers, and Zillow Group.
• Maintain a proactive rhythm of continuous improvement assessments to drive operational excellence which includes performance standard updates gathered in MMRs, QBRs and ongoing touchpoints with partner teams.
• Establish credibility and rapport with business partners and senior leaders to navigate the intricacies of business operations and processes effectively.
• Lead the vision, strategy, and outcomes of vendor engagement initiatives to cultivate business expansion and achieve defined results outlined in Statement of Work (SOW) agreements.
• Drive contract negotiations and engage appropriate team members, including Legal, Business Leadership, Strategic Sourcing, Financial Planning & Analysis (FP&A), Workforce Management, Procure to Pay and Strategic Operations.
• Interact with the most strategic Professional Services suppliers Zillow collaborates with on an ongoing basis.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $105,900.00 – $169,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Possess 5-10 years of experience in vendor engagement and management within erse business process outsourcing environments, including nearshore and offshore service centers.
• Deep experience in Offshore/Nearshore BPO, Professional Services models from Build/Operate/Transfer to Fixed Fee arrangements.
• Demonstrate a keen business acumen and leadership prowess to effectively guide and inspire teams inidually and collaboratively.
• Showcase a track record of successfully navigating outsourcing service agreements and Statements of Work, showcasing adept negotiation skills.
• Skilled in foreseeing and leading trade-offs, adeptly balancing business requirements while fostering operational excellence.
• Exhibit exceptional verbal, visual, and written communication skills to successfully communicate with team members at all levels.
• Showcase outstanding capabilities in time management, organization, and prioritization, ensuring efficient task execution.
• Display a strong sense of ownership and a drive for achieving results, highlighting your dedication to success and an interest in continuous improvement.
• Experience in organizational change management methodologies.
• Proficient in process mapping, process enhancement, and problem-solving, with a shown strength in applying statistical and data-centric methodologies.
• Bachelor’s degree or relevant work experience, with an MBA or Master’s degree in Supply Chain Management being highly desirable, aligning with the educational requirements for the position.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Operations Coordinator

Professional Services | 100% Remote within the US | Contract

Job Description

Finalsite is the preferred website, communications, enrollment, and marketing platform of more than 7,000 schools and school districts in 119 countries around the world. The company’s people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com.

VISION

Finalsite will transform the way school communities engage with their schools.

SUMMARY OF THE ROLE

The Operations Specialist is responsible for supporting the day-to-day functions of the Professional Services Operations department, which include facilitating client order processing, data reporting, and systems maintenance.

LOCATION

100% Remote – Anywhere within the US

RESPONSIBILITIES

• Process and route incoming sales orders to the correct team or inidual
• Follow, maintain, and, as needed, update processes and documentation related to enabling product and service implementations
• Monitor sales, accounting, and delivery systems to ensure consistent product and service delivery
• Liaise with colleagues within and outside of the department to facilitate a smooth customer life cycle and address any issues as they arise
• Run ongoing data reporting functions to support departmental maintenance and planning
• Lead or participate in special projects related to data integrity, order processing, systems administration, etc.

QUALIFICATIONS AND SKILLS

• Bachelor’s degree in a related field and/or equivalent experience
• 1+ years related experience in operations/logistics role
• Familiarity with current web technologies, including website CMS & communications platforms
• Literacy in operational, project management, and/or accounting software tools
• Experience at a SaaS company and/or creative/consulting services agency preferred

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite’s People Operations Team. Finalsite is committed to the full inclusion of all qualified iniduals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don’t fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

Title: Senior Marketing Operations Manager

Location: Remote

Type: Full-time

Workplace: remote

Category: Corporate Marketing

Job Description:

This position is responsible for operationalizing integrated marketing plans by executing data segmentation, campaign implementation, optimizing initiatives leveraging martech tools, and reporting campaign analytics. The Senior Marketing Operations Manager sits on our Corporate Marketing team and is responsible for our marketing operations strategy, process and execution. In this role, you will own our corporate marketing technology systems, and be expected to manage projects end-to-end, report on channel performance, and partner with our external agency to deliver high-quality and effective campaigns. The role plays a key role in championing an omni-channel experience by unearthing opportunities to balance a relationship based selling approach with digital interactions that complement sales efforts.

Duties and Responsibilities:

• Oversees Marketing access to Salesforce Sales Cloud CRM and other components of marketing tech stack
• Partners with GTM Ops and Salesforce teams, and other departments to outline a holistic data landscape that can be harnessed by the Marketing team.
• Defines the marketing operations and performance measurement vision, roadmap and strategy for intelligent data-driven decision-making and operational excellence.
• Evaluates current channel performance and proactively identifies and operationalizes opportunities for improvement.
• Executes segmentation for marketing business unit partners and shares information on opportunity sets to pursue.
• Builds and presents business cases for marketing automation ‘Test and Learn’ opportunities to business units and marketing leads for evaluation.
• Develops strategies to integrate email, digital, social and web channels for maximum efficacy to drive acquisition opportunities.
• Uncovers opportunities, gaps and issues stemming from marketing technology integrations, data offerings and operational processes, and works proactively to address them.
• Owns technical support and day-to-day operations for various types of marketing campaigns, creating automated processes and implementing improvements where necessary

Qualifications:

• Bachelor’s degree in marketing, business, analytics or related field; or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Minimum of 8 years of marketing experience with lead generation, marketing automation, lead nurturing, customer management, email, data analysis and marketing technology integrations or other applicable experience. Experience in the healthcare industry, preferred.
• Deep proficiency in marketing technology tools, such as CRM systems, marketing automation platforms, and analytics tools (e.g., Salesforce, HubSpot, Marketo, Google Analytics).
• High learning quotient with solid problem solving, decision making and organizational skills.
• Advanced analytical, with the ability to interpret data and make data-driven recommendations.
• Solid knowledge of digital marketing trends and best practices.
• Technically capable, an excellent communicator and a desire to improve operations and processes.
• Ability to handle multiple facets of projects at multiple phases of development and implementation.

Physical/Cognitive Requirements:

• Prompt and regular attendance at assigned work location.
• Ability to work shifts of at least 8 hours, 5 days per week.
• Ability to thrive in a fast-paced, high-intensity work environment.
• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
• Ability to interact with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target ranges for this full-time position are:

Zone A: $114,330 – $148,640 + equity + benefits

Zone B: $131,480 – $170,930 + equity + benefits

Zone C: $142,913 – $185,790 + equity + benefits

Zone D: $148,629 – $193,230 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health’s commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone’s unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:

Remote-first culture

• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off (“PTO”) and Discretionary Time Off (“DTO”)
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community – no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

"

We are seeking a technical and entrepreneurial Senior Product Manager with a track record of success in product management for Prosumer, Cybersecurity, Data Privacy, Legal Tech, Reg Tech and/or Consumer Data products.

Optery’s product is sold to iniduals, families, small and medium sized businesses, large enterprises, and state, local, and federal government agencies and departments.  In this respect, it is similar to companies like LastPass, DropBox, and McAfee in that it is sold both to iniduals directly, and to businesses for distribution to employees.  Optery maintains four primary application interfaces, its consumer facing application (https://app.optery.com/signup), its business admin facing application (https://business.optery.com/signup), its API (http://www.optery.com/api), and it’s backend workflows for employees and contractors. 

Optery’s core data removal functionality processes Data Subject Requests (a.k.a. DSRs) for its customers to manage their data privacy preferences at data broker companies.  Put differently, Optery delivers, manages and fulfills opt out and data deletion requests for its customers at data brokers.

Our business benefits from the growing number of consumer data privacy laws, and our software puts the data privacy rights granted in these laws to work for our customers, e.g. California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), General Data Protection Regulation (GDPR), etc. Optery also offers a free tier with self-service tools for users to submit and manage their own data privacy rights requests.

Optery is seeking a versatile Senior Product Manager with a track record of success to help drive the development of Optery’s product and platform.  You will report to Optery’s CEO and CTO, and will collaborate closely with cross-functional teams, including engineering, marketing, design, legal, customer operations, sales, customer success, customer support and executive leadership to align product development with company objectives and drive measurable results.

You need to be equally comfortable generating product requirements, creating wireframes for new product functionality, getting into the weeds with engineers on how the product works at a very granular level, providing feedback to engineers, testing, QA-ing and debugging, documenting new features, researching the industry landscape, and formulating a strong point of view for the product roadmap.  The role requires outstanding written and verbal communication skills, and a well-rounded cross functional skill set.  

We will geek out together launching new products, features and functionality that eradicates consumer data from data broker platforms using new and clever approaches.

KEY RESPONSIBILITIES

* Define and lead the development of product features for data broker operations, with a focus on the fulfillment of Data Subject Access Requests and long-term customer satisfaction and revenue growth and retention.

QUALIFICATIONS

* Bachelor's degree or equivalent

LOCATION

While Optery is a fully-remote global team.  This position is required to work regular U.S. business hours, i.e. in the U.S. Eastern, Central, Mountain, and/or Pacific time zones.

COMPENSATION & BENEFITS

* $60K - $100K

EQUAL OPPORTUNITY

Optery values ersity and is an equal opportunity employer.  Optery does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

",

Location: Santa Clara United States

Job Description:

Operations Analyst Job ID: 24-05520

Job Title: Operations Analyst

Duration: 12+ Months with possibility of extension

Location: Remote

Pay Range: $30- $35/hr on W2.

Responsibilities:

• Perform some daily and monthly reconciliations for any of the following using Blackline reconciliation software.: Cash/Bank, Deposit, Loan, FX, Card, Suspense and Clearing accounts.
• May need to prepare journal entries during month and during the month end close.
• Communicate open breaks timely and accurately to Business Partners according to established SLAs.
• Ability to identify trends and process gaps in order to recommend solutions to mitigate risk.
• Position is intended to act as backup and support to the team member serving as SME for Reconciliation Team on the ISO20022 project, but may need to support other team members, as well.
• Role may include validation of ISO20022 test scenarios.
• Bank Reconciliation experience required.
• FX experience preferred.
• ISO20022 knowledge ideal but not required.
• Job details

Manager, Contracting Operations

Remote

Summary

Spark is hiring a Manager of Contracting Operations responsible for ensuring our agents continue to receive the industry’s best contracting services while we grow and scale our agent footprint. This role will require extensive experience leading high-performing operations teams that streamline internal processes while working directly with external partners. It requires an obsession with driving efficiency, extreme attention to detail, and passion for process-design.

You will report directly to the Director of Agency Operations and partner with them closely to ensure fast feedback loops while we upgrade our internal systems.

Key Responsibilities

Establish the north star for the contracting operations team

Hire, train, and performance manage a team of 8 – 10 associates

• Balance workload across many types of tasks
• Determine & track SLAs
• Hold associates accountable through reporting and quality assurance processes
• Hire effectively to ensure we can support contracting volume
• Resolve escalations when things go wrong

Drive team efficiency

• Identify opportunities to automate internal processes, and increase efficiency per employee by changing policies and processes
• Flag recurring inbounds and reduce them by coordinating with marketing, product, and support teams
• Advocate for product investments that will push agents to self-serve and/or streamline their requests

Maintain 3rd party tools to assist with volume reduction and team efficiency

Provide feedback to the organization around agent behavior

Skills Knowledge and Expertise

• Extensive experience building high-performing operations or support teams
• Relentless focus on driving process efficiencies
• Extreme attention to detail
• Analytical and innovative mindset; comfort with dashboards and reporting.
• Passion for improving the user experience
• Ability to influence and lead others through empathy
• Excellent written and verbal communication skills

Compensation

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Inidual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

Base Salary

$110,000 – $120,000 USD

Why you should join our team

By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you’ll learn, grow, be challenged, and have fun with your team while doing it.

We strive to help you and your family thrive. We’re committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:

• Equity compensation
• Health care, including dental and vision through our PEO Sequoia
• Flexible work location; co-working available
• 401k
• Paid Time Off
• Monthly Remote Work Stipend (help cover costs of home-office needs)
• Paid Parental Leave
• Up to 12 weeks for birthing parents
• Up to 8 weeks for non-birth parents
• 11 paid holidays
• Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi

Business Operations, Principal

• Field Operations
• United States

About the Role:

As the Business Operations, Principal you will be responsible for the strategy and execution of a subset of Medallia’s GTM Tech Stack. You will have specific remit over our prospecting and forecasting tools and be expected to be a subject matter expert in order to streamline, automate, and optimize each tool to make it the most effective in our Sales Process. You will be responsible for Clari Forecasting, Clari Copilot, Clari Groove, ZoomInfo and Ringlead.

Responsibilities

• Lead a cross-functional group of stakeholders dedicated to capitalizing on the full features and benefits of Clari, Zoominfo and Ringlead
• Work closely with business partners to review operational processes and identify inefficiencies and opportunities for each system’s utilization
• Overall vendor management such as: first level contract negotiations, invoice management & coordination with finance and devising approval processes for each system with regards to additional investments, renewals, etc.
• Design and develop a global enablement model for each business system. This will include an initial training module for new hires and annual certification training for existing employees
• Develop and adhere to a roadmap that will encompass all touchpoints with each business system for the end users (i.e., Product Enhancement/ Releases, Enablement Sessions)
• Develop and maintain documentation outlining the intended use of Clari, Zoominfo and Ringlead for end users, which includes a data dictionary where applicable
• Partner with the Senior Director of Business Operations, Systems to review and consider additional tools for the tech stack

Qualifications

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field or related experience
• 4+ years of hands-on experience with Clari

Preferred Qualifications

• Previously an administrator of Zoominfo and Ringlead
• Experience as a quota carrying Sales Executive
• Strong technical skills and understanding of system integrations and data flows
• Experience with agile development methodologies and tools such as Jira or Agile Central
• Experience with working in a fast-paced environment while working with IT in a shared service capacity
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
• Strong leadership and mentoring abilities, with a passion for coaching and developing talent
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities simultaneously

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $128,000 – $230,000/year. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an inidual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

Insurance Ops Manager – Executive Benefits

Work From Home

Customer Experience – Customer Support/Operations Generalist (Life) /

Full Time /

Remote

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Protective’s Executive Benefits Team helps protect futures by helping employers finance employee retirement benefits. We are a solution-oriented team with an ongoing mission to simplify processes and provide exceptional products and services.

This position requires oversite and guidance of the Executive Benefit Inforce Operations team. This includes management of our administrative support staff including Quality Control, Premium Admin, and Workflow Management. Assumes ownership of the admin team workloads and service standards and provides detailed and consistent communication to senior management regarding processing statistics.

Primary Job Functions:

• • Manages the Executive Benefits Inforce operations admin support staff in all day-to-day operations, including but not limited to timekeeping, HR related items, quality tracking and overall processes.
  • Oversight of all Premium Administration tasks, strong focus on variable funds that must be handled generally within the same day. Must have knowledge of internal cash management process. Must become familiar with our client base in order to identify incoming funds and handle appropriately.
  • Manages process for departmental quality control program for the extended inforce operations team. Identifies recurring issues or training opportunities and works with staff members and management for corrective actions.
  • Oversight of Inforce Operations workflow including management of the shared mailbox to ensure all tasks are created and assigned appropriately. Many time sensitive tasks due to the large volume of variable cases under management.
  • Oversees the coordination and compilation of all information needed for audits and monthly and quarterly SOX reviews. Accountable for adhering to control procedures.
  • Reviews, updates, and adjusts procedural documentation. Works with Senior Management and team to streamline workflow problems or processes.
  • Works with Compliance or Legal on issues or questions that arise with departmental audits
  • Manages special projects or reporting as required.
  • Travel for annual meetings and partner support may be required.

Qualifications:

• • Bachelor’s degree in business or related field preferred; high school diploma required.
  • Current FINRA SIE and Series 6/7 preferred. If not currently held, must obtain FINRA SIE and Series 6 within one year of hire.
  • Minimum 3 years’ experience working independently in a fast-paced, multi-faceted environment while focusing on critical high value deliverables.
  • Minimum 1 year of experience in the insurance and/or financial field.
  • Variable life or annuity experience a plus.
  • Prior experience in leadership and/or people management strongly preferred.
  • Must have excellent leadership, verbal and written communication, customer service, analytical and problem-solving skills.
  • Must have the ability to summarize broad concepts into reviewable data — solution-oriented mindset required.
  • Must have the ability to meet the needs of a erse customer group and handle challenging conversations.
  • Must have the ability to master several different systems and repositories of information, to seamlessly utilize all of them to support daily operations.
  • Must adapt easily to a quickly changing environment.
  • Assumes ownership of team workloads and service standards and provides detailed and consistent communication to senior management regarding processing statistics.
  • Maintaining productivity & quality at or above the team standard.
  • Full proficiency in Microsoft Office, including Excel.

$65,000 – $95,000 a year

Protective’s targeted salary range for this position is $65k to $95k. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees.

This position also offers additional incentive opportunities through an annual incentive based on inidual and Company performance.

Employee Benefits:

We aim to protect our employees’ wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Diversity and Inclusion:

At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract erse talent and support strong, erse communities.

We support ersity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall ersity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a erse and inclusive workforce.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected] information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for iniduals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

Job Description:

Job Title: Site Operations Director

Bridgewater, NJ

Remote, US

time type: Full time

time left to apply: End Date: December 31, 2024 (30+ days left to apply)

job requisition id: R2766096

Location: Bridgewater, NJ OR US Remote

MUST BE LOCATED NEAR AND ABLE TO TRAVEL TO THE CMO LOCATED IN VACAVILLE, CA

About the Job

We deliver 4.3 billion healthcare solutions to people every year, thanks to the flawless planning and meticulous eye for detail of our Manufacturing & Supply teams. With your talent and ambition, we can do even more to protect people from infectious diseases and bring hope to patients and their families. Your job, as Site Operations Director within our Site Operations Team will be to [summary of opportunity].

Reporting to External Manufacturing and Supply Large Molecule Site Operations Lead and ensuring on time & in full delivery by in person presence at the CMO

Main Responsibilities:

The Site Operations Leader will work:

in partnership

• External Manufacturing Site team, Specialty Care Functional Leadership
• Ensures on time & in full delivery of products for CMOs/External Suppliers (CMO facility is located in Vacaville, CA) within site management unit by being present at the contract manufacturing site during key manufacturing activities.
• Accountable to understand the products as it is implemented at the CMOs from an operational & financial perspective, able to provide routine technical support, and provide timely information to all stakeholders.
• Build collaborative business relationships with external partners as key partner to ensure on time & in full delivery by frequent presence at the CMO site.
• Serve as the first level of escalation to the External Manufacturing Product Teams (EMPT) as it relates to problems encountered with CMO activities & production.
• Actively participates in CMO driven Joint Steering Committee (JSC) meetings.
• Escalates issues to appropriate forums, as needed.
• Accountable to understand the contract guidelines and the impact to the product/departmental P&L of production variations.
• Responsible for implementing Life Cycle management projects.
• Responsible for the adherence to the Risk Management Program to identify, evaluate, document, and communicate risks potentially impacting quality and compliance; involves a multi-disciplinary team to define remediation plans to mitigate risks impacting products and GxP operations.
• Ensure Compliance through active participation at all applicable quality governance forums (including Quality Management Reviews and Periodic Business Reviews).
• Accountable for reviewing and providing technical of critical deviations.
• Accountable for on time Quality System related records, also reviews and approve all Category 3 Change Requests.
• Interface with external regulatory authorities as required.
• Works with External Site Team Leads (EST) and Functions heads for standardization of processes and procedures required to manage CMOs and related work within External Site Team.

About You

MUST BE LOCATED NEAR AND ABLE TO TRAVEL TO THE CMO LOCATED IN VACAVILLE, CA

Experience:

• Bachelor’s degree with scientific background or equivalent and 8+ years of experience
• Master’s degree with scientific background or equivalent and 6+ years of experience
• Experience in large molecule pharmaceutical manufacturing operations
• Knowledge/understanding of supply chain logistics
• Knowledgeable in support quality investigations
• Lean/Six sigma methodology
• Experience with operational excellence and continuous improvement initiatives
• Strong communication and collaboration skills
• Good functional knowledge on industrial business processes
• Good exposure to cross sites & cross Global Business Units (GBUs) networking is a plus.

Skills:

Technical skills

• Highly knowledgeable in biotech/pharmaceutical industry technologies (drug substance, drug product and finished goods; devices is preferred)
• Knowledgeable in E2E product & industrial strategy, performance management, project management
• Basic understanding of data management and digital products
• Strong analytical skills.
• Good command of KPI target setting & monitoring

Leadership skills

• Strategic thinking: analyzes current and future scenarios, disrupts the status quo with innovation, while remaining pragmatic and focus on priorities. Able to shape a vision. Able to lead & animate networks, teams, experts – Strong communication skills.
• Results orientation: Demonstrated ability to drive initiatives from concept to execution.
• High level of autonomy. Executes, comfortable with ambiguity, and adapts with agility. Takes calculated risks and anticipates potential issues.
• Relationship & Influence: able to manage ambiguity and partners without solid reporting line.
• Inspires trust through empathy and authenticity. Empowers and recognizes others to create powerful relationships and networks.
• Stretched ambition and act. Encourages the teams to stretch and do things differently & creates space for the teams to act.
• Commit to Patients and full product quality. Makes sure the teams understand how to act for patients and customers.
• Approaches the role with humility and thinks Sanofi first.

Languages:

• Fluent English

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally erse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

#GD-SG

#LI-GZ

#LI-Onsite

#vhd

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

US and Puerto Rico Residents Only

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and erse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

Title: Associate, Crypto Operations

Location: Remote

Type: Permanent Full Time

Workplace: remote

Category: Core Operations

Job Description:

Your career is an investment that grows over time!

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 4 million users who trust us with more than $50 billion in assets.

Our teams ship often and make an impact with groundbreaking ideas. We’re looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.

As an Associate, you will join our Crypto Operations team to help deliver frictionless, reliable, accurate, and timely client experiences across an expansive set of products & features. Our Crypto Operations team is a part of the Wealthsimple Brokerage Operations business unit that provides the back-end technology, operations, and platform that powers our key Wealthsimple products. It continues to expand to deliver a wider breadth of financial services to our clients and supports the broader organization in operationalizing key priorities. We are always striving to deliver best-in-class operations for the products we support.

In this role, you will deliver and continuously improve the key processes that help power our Crypto product. You will manage projects from ideation to completion, and work collaboratively with Crypto Ops management, fellow Crypto Ops team members, Finance, Data & Reconciliation, Compliance, and Engineering teams.

In this role, you will have the opportunity to:

• Keep us accountable, and drive impact:
• Work closely with the Staking function of our Crypto Product Operations team and support our key processes with a no-ego attitude (roll-up-your-sleeves mentality).
• Ensuring the DTD operational excellence of our Staking function is maintained. All while ensuring key tasks are being done correctly and promptly.
• Collaborate with our Finance, Data & Reconciliation teams to address any deviations within our processes between expected results versus actual reality.
• Own the problem-solving of distinct Crypto Product Ops projects and independently engage with leadership and stakeholders to drive the answer forward.
• Facilitate effective communication across our multiple partners, from internal stakeholders to external vendors, regulators, and auditors.
• Grow into a subject matter expert and support your fellow associates, specialists, and internal partners so everyone can level up their knowledge.

• Optimize our Ecosystem:
• Find opportunities to strengthen our internal controls, reduce any weaknesses/risks, and help scale processes within our product operations team.
• Collaborate with external teams to ensure our key processes & controls are supporting our stakeholders and their deliverables.
• Work closely with our Compliance & Finance teams to ensure our processes, controls, and reporting are adhering to regulatory standards (i.e CIRO, OSC).

Skills we are looking for:

• Relevant work experience: 2+ years of demonstrated success in a fast-paced environment either in brokerage operations, Fintech, Startups, FI’s or other operations roles in related fields.
• General Interest or experience in crypto and its various applications (i.e Staking, Trading, Wallets & Transfers, DeFi) is nice to have.
• Experience with SQL, General Ledgers, and Reconciliations is a huge plus
• Naturally Curious – Relentlessly pursuing to find the root cause of a problem, and willing to further expand their own knowledge & competencies.
• Proactive & Action-Oriented – Acts without being told what to do. Takes full ownership of work and proactively identifies problems. Striving to make the next day better than the last.
• Organization & Planning – Plans, organizes, schedules, and budgets time in a productive manner, allowing for a focus on key priorities.
• Collaboration – Excellent interpersonal skills and experience in highly collaborative environments
• Efficient – Ability to produce significant output with minimal wasted effort. Finds the path of least resistance to the problem definition, solution and execution
• Communication – Speaks plainly and truthfully. Communicates complex ideas in a simple & easy-to-understand way for any audience (e.g. engineering, finance, operational teams, executive team)
• Honesty/integrity – Doesn’t cut corners. Does what is right, not what is politically expedient.

Why Wealthsimple?

Competitive salary with top-tier health benefits and life insurance

Retirement savings matching plan using Wealthsimple Work

20 vacation days per year and unlimited sick and mental health days

Up to $1,500 per year towards wellness and professional development budgets respectively

90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year

A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS)

Company-wide wellness days off scheduled throughout the year

We’re a remote-first team, with over 1,000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions – join us!

Read our Culture Manual and learn more about how we work.

DEI Statement

At Wealthsimple, we are building products for a erse world and we need a erse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Accessibility Statement

Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.

Title: Operations Risk Manager

Location: Remote US

Job Description:

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Backbook Risk Team is responsible for Affirm’s backbook strategy and operational execution. This team is responsible for managing its collection and recovery processes while striving to maximize NACO reductions and efficiently manage operational expenses. This team works cross-functionally with Risk, Compliance, Machine Learning, Product, Engineering, Operations, Analytics, and Finance teams to define and execute the Backbook Risk strategies, improve collection rates and ensure compliance with all local, state and national laws and regulations.

As a Backbook Operations Process Manager, you will play a pivotal role in guiding the backbook operations team as it looks to grow, scale and develop both domestically and internationally. We are seeking a dynamic leader with a robust background in process improvement, data analysis, and project management, who is passionate about creating efficient, effective, changes and improvements to our existing frameworks. In this role, you will lead the team in writing, developing, implementing and maintaining the policies that guide our backbook risk processes. You will craft and execute strategies to drive continuous improvement and foster cross-functional collaboration.

This role also requires extensive use of data analytics to derive insights, and develop operational strategies that improves an agent’s ability to collect on delinquent debts in the most cost effective manner possible. Collaborating with cross-functional partners, the operations process manager works with the larger Backbook Operations team as well as Product teams to develop strategies and processes that improve the businesses net charge off rate while maintaining or lower its operational expenses. This role is also expected to work heavily with the broader Risk and Finance teams to help facilitate discussions on portfolio performance and loss forecasting.

Come join us in our mission to change consumer finance through better data and technology, lower costs, and increased transparency while providing the best customer experience!

What You’ll Do

• • Act as a primary liaison for internal and external partners, leading project planning and product integrations with a focus on building strong relationships, coordinating cross-functional team efforts, and aligning partner priorities with our strategic goals.

• • In collaboration with the Operations, Credit Analytics, Product, Machine Learning, and Finance teams, mature and evolve staffing models to drive performance while optimizing costs.

• • Employ a data-driven approach to decision-making, providing the team with quantitative and qualitative insights to support strategic initiatives.

• • Design and develop solutions to track key portfolio metrics, monitor risk / macroeconomic trends and communicate findings to stakeholders.

• • Own end-to-end policy creation, maintenance, review, and governance for Backbook Risk Management.

• • Solve interesting collection and operational challenges with alternative data and advanced analytics.

What We Look For

• • Passion to redefine the lending and financial industry for the better.

• • 6+ years of work experience in operational roles within Fintech/Banking.

• • 4+ years of project management experience.

• • Experience with data visualization tools is a must, data querying skills are a bonus.

• • Proven understanding of risk fundamentals (experience with both consumer and business risk management practices, an understanding of industry risk trends.)

• • Ability to communicate findings and recommendations clearly to both technical and non-technical audiences.

• • Intelligence + Humility. Hubris is the fastest way to blow up a business!

Pay Grade – J

Equity Grade – 6

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA Sapphire base pay range (all other U.S. states): $115,000 – $155,000

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• • Health care coverage – Affirm covers all premiums for all levels of coverage for you and your dependents

• • Flexible Spending Wallets – generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses

• • Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge

• • ESPP – An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of inidualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

Title: Senior Analyst, Customer Engineering Strategy & Operations

Location: United States

Job Description:

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale – unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data – securing and protecting private information more effectively – Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

To support our growth and enable us to scale efficiently, we are seeking an outstanding Senior Analyst, Strategy & Operations to help drive sales strategy, planning, reporting, and analysis efforts in our Global Customer Engineering team. The Senior Analyst will be responsible for the analytical aspects of key business decisions, including quota setting, attainment reporting, go-to-market strategies, resource allocation, process improvement, metrics and dashboards.

You’ll be able to work cross-functionally with Customer Engineering Leadership, Strategy & Operations, Finance, and IT to drive efficiency and performance improvement across multiple operational and financial metrics globally. You will generate reports and analysis, providing insights that support decision-making and help define, land, and deliver on key Customer Engineering strategic priorities. You will support running the business cadence, helping navigate the complexities of systems and tools as well as collaborating with cross-functional teams to tackle problems, design, manage, and optimally deliver projects against operational standards.

You will help scale and streamline the operations of Elastic’s Customer Engineering business by providing the incentives, systems and business insights the organization needs to optimize performance, efficiency and productivity.

Responsibilities will include bookings and consumption analysis, sales performance analyses, forecast preparation, territory management, quota assignment, report preparation and deep analysis of our efficiency in the market.

You will enjoy analyzing data, love improving the inefficient, and are not afraid to get involved! Reporting to the Senior Manager, Customer Engineering & Support Strategy & Operations, this person will be focussed on delivery, flexible, and eager to acquire new skills and knowledge.

What You Will Be Doing:

• • Designing incentive structures for roles including Customer Architects and Customer Engineers, that align with the organization’s goals.

• • Crafting and delivering quotas and targets, and managing territories & account alignment.

• • Partner closely with Customer Engineering leadership to develop actionable, measurable projects and programs that accelerate consumption growth and improve productivity.

• • Perform in-depth analyses on the leading, in-process, and lagging indicators to support pivotal initiatives to drive growth.

• • Perform data analysis and modeling to identify trends and efficiency opportunities. Build, maintain, and improve systems, tools and dashboards to support the needs of the team and key partners.

• • Engage in ad-hoc analyses to understand business performance/user metrics, Key Performance Indicators and provide concise summaries and recommendations to management on topics from go-to-market strategies, resource allocation and more.

• • Independently form and express opinions on signals in the data that show risks or opportunities.

• • Focus on continuous improvement of processes, policy and tools to drive productivity and remove friction

What We Are Looking For:

• • 5+ years work experience in Sales or Field Operations, Strategy, FP&A, Management Consulting, or similar field in SaaS organizations with strong exposure to go-to-market strategy.

• • BA/BS degree in Marketing, Business, Finance or equivalent experience required.

• • Demonstrated ability to structure sophisticated problems, develop solutions, and craft recommendations and results into easily digestible documents and communications, presenting with all levels of the organization: C-Suite on down.

• • Highly collaborative style and the ability to adjust on the fly to new demands with a sense of urgency.

• • Ability to thrive in a fast paced start-up environment.

• • Deep familiarity with Salesforce.com.

• • High level of proficiency with the MS Office suite (especially MS Excel and MS Powerpoint).

• • Experience with BigQuery, SQL. Experience with Tableau is a plus.

Additional Information – We Take Care of Our People

As a distributed company, ersity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• • Competitive pay based on the work you do here and not your previous salary

• • Health coverage for you and your family in many locations

• • Ability to craft your calendar with flexible locations and schedules for many roles

• • Generous number of vacation days each year

• • Increase your impact – We match up to $2000 (or local currency equivalent) for financial donations and service

• • Up to 40 hours each year to use toward volunteer projects you love

• • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to ersity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome iniduals with disabilities and strive to create an accessible and inclusive experience for all iniduals. To request an accommodation during the application or the recruiting process, please email [email protected] We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for iniduals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Please see here for our Privacy Statement.

Associate, Operations

at Ginkgo Bioworks Inc.

Remote, US

Our mission is to make biology easier to engineer. Ginkgo is constructing, editing, and redesigning the living world in order to answer the globe’s growing challenges in health, energy, food, materials, and more. Our bioengineers make use of an in-house automated foundry for designing and building new organisms.

Ginkgo Biosecurity is building next-generation biosecurity infrastructure and deploying the technologies global leaders need to predict, detect, characterize, and respond to a wide variety of biological threats.

Position Overview

As a Full-Time Supply Operations Associate, you will play a pivotal role in managing and optimizing our supply chain operations. You will be responsible for ensuring efficient inventory management, coordinating logistics, procurement, overseeing and operating production runs, and maintaining strong relationships with clients and suppliers. The ideal candidate is detail-oriented, analytical, and possesses excellent communication skills. This position requires working on-site in Emeryville, California.

Key Responsibilities

• Support and build ordering operations and processes for large scale testing programs – specifically the CDC TGS program
• Improve, standardize, and document ordering operations processes across multiple client programs and testing modalities
• Procure materials for all kits and research materials, including coordinating with Physical Product
• Work cross functionally with Commercial Ops, Program Leads, Physical Product, International teams to forecast and troubleshoot supply issues
• Fulfill orders for all domestic orders across all domestic programs
• Operate Ginkgo Bioworks retail sites: run all operational activities for Ginkgo Goods, the GROW store and Promotional Goods for conferences and other marketing events
• Forecast, plan and execute production runs for kits across all existing programs including training of flex workers and maintaining proper documentation
• Coordinate with suppliers to maximize quality, efficiency, and cost
• Implement inventory control measures to optimize stock levels, minimize waste, and reduce lead times, including intake and inventory updates
• Monitor and analyze supply chain performance metrics to identify areas for improvement and implement solutions
• Conduct regular audits of inventory accuracy and reconcile discrepancies as needed
• Utilize inventory management software and other tools to track inventory levels, orders, and shipments accurately
• Support ad hoc projects and initiatives related to supply chain optimization and process improvement
• Support ad hoc projects related to Physical Product
• Ability to work on your feet for extended periods of time, work with your hands and occasionally lift objects up to 40lbs
• Tackle the most urgent and immediate problems facing Ginkgo Biosecurity as a whole
• Support special projects, as requested
• Support late night and weekend coverage, as needed

Requirements

• 1-2 years of experience in supply chain operations, inventory management, or procurement
• Ability to work in person at our Emeryville, CA facility
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
• Travel 4-5x per year for team offsites
• Travel as needed to visit partner vendors/kitters and test sites

Desired Experience and Capabilities

• Strong analytical skills with the ability to interpret data and draw actionable insights
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively
• 3rd Party Vendor/Partner Management experience is a plus but not required
• International operations experience is a plus
• Effective communication and negotiation skills, both written and verbal
• Detail-oriented with a commitment to accuracy and precision
• Knowledge of supply chain best practices and industry standards is preferred

Total compensation for this role is market driven, with a starting salary of $60k+, as well as company stock awards. Base pay is ultimately determined based on a candidate’s skills, expertise, and experience. We also offer a comprehensive benefits package including medical, dental & vision coverage, health spending accounts, voluntary benefits, leave of absence policies, Employee Assistance Program, 401(k) program with employer contribution, 8 paid holidays in addition to a full-week winter shutdown and unlimited Paid Time Off policy.

To learn more about Ginkgo, visit www.ginkgobioworks.com/press/ or check out some curated press below:

• What is it really like to take your company public via a SPAC? One Boston biotech shares its journey (Fortune)
• Ginkgo Bioworks resizes the definition of going big in biotech, raising $2.5B in a record SPAC deal that weighs in with a whopping $15B-plus valuation (Endpoints News)
• Ginkgo Bioworks CEO on scaling up Covid-19 testing: ‘If we try, we can win’ (CNBC)
• Ginkgo raises $70 million to ramp up COVID-19 testing for employers, universities (Boston Globe)
• Ginkgo Bioworks Redirects Its Biotech Platform to Coronavirus (Wall Street Journal)
• Ginkgo Bioworks Provides Support on Process Optimization to Moderna for COVID-19 Response (PRNewswire)
• The Life Factory: Synthetic Organisms From This $1.4 Billion Startup Will Revolutionize Manufacturing (Forbes)
• Synthetic Bio Pioneer Ginkgo Raises $290 Million in New Funding (Bloomberg)
• Ginkgo Bioworks raises $350 million fund for biotech spinouts (Reuters)
• Can This Company Convince You to Love GMOs? (The Atlantic)

We also feel that it’s important to point out the obvious here – there’s a serious lack of ersity in our industry, and that needs to change. Our goal is to help drive that change. Ginkgo is deeply committed to ersity, equity, and inclusion in all of its practices, especially when it comes to growing our team. Our culture promotes inclusion and embraces how rewarding it is to work with people from all walks of life.

We’re developing a powerful biological engineering platform, so we must remain mindful of the many ways our technology can – and will – impact people around the world. We care about how our platform is used, and having a erse team to build it gives us the best chance that it’s something we’ll be proud of as it continues to grow. Therefore, it’s critical that we incorporate the erse voices and visions of all those who play a role in the future of biology.

It is the policy of Ginkgo Bioworks to provide equal employment opportunities to all employees, employment applicants, and EOE disability/vet.