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Customer Support Specialist – Remote #2730

San Antonio, TX

Area of Interest

Call Center

Position Type

Full-time

Alternate Posting Locations

Georgia – Atlanta

Position Description

**This is a permanently remote position which can be home-based anywhere in the U.S**

Start Date: February 26th, 2024.

JOB SUMMARY

The Customer Support Specialist provides enterprise customer service and technical support for donors, fundraisers, event participants, staff and volunteers of the American Cancer Society through various channels, including phone, chat, email, and/or social media. The delivery of customer service and support to include customers’ fundraising/donation activities, ACS’ software and website interactions, events and volunteer related needs. The Specialist supports customers with specialized inquiries using various resources and technical applications. The Specialist demonstrates the highest level of customer service and promotes resolution of issues through positive and deeper customer engagement. The Specialist utilizes Salesforce for tracking, information gathering and/or trouble shooting issues or concerns.

MAJOR RESPONSIBILITIES

• Handles a high volume of inbound contacts regarding ACS income generation programs, events, volunteer interests and related websites and software.
• Assesses constituent requests and implied needs, using appropriate probing and clarifying questions.
• Attempts first contact resolution by leveraging technology and analytical skills to provide support and accurate information delivery. Takes complete ownership of requests, utilizing resource navigation and analysis skills to resolve constituent’s needs.
• Exercises independent judgment and discretion to appropriately triage urgent and/or complex technical issues to the appropriate level of support staff.
• Provides a high level of professionalism, customer service and cultivation with all customer interactions. Neutralizes escalated customers through excellent rapport and customer engagement.
• Resolves issues in multiple systems and ensures contacts and issues are correctly documented in all appropriate enterprise CRM systems.
• Utilizes administrative rights to troubleshoot and resolve web application, revenue generating and volunteer program issues.
• Employs extensive knowledge of ACS’ events, volunteer activities and programs to educate customers on how to navigate and use websites and tools’ features. Uses all available educational resources and trainings to keep abreast of new developments in relevant software, ACS policies and customer satisfaction techniques.
• Follows appropriate processes and procedures through use of Outlook, SharePoint and other tools.
• Promotes relationship development for continual constituent engagement and revenue growth. Identifies tailored opportunities to further engage customers to foster a mutually beneficial relationship.
• Assesses and reports opportunities for process improvements and report any website, related program outage or technical issue and customer feedback to appropriate resource.

OTHER RESPONSIBILITIES

• Abides by ACS policies and security requirements.
• Educates customers on additional engagement opportunities with the organization, as appropriate.
• Takes ownership of personal performance and development by engaging in coaching discussions with Manager.
• Additional duties as assigned, including projects and testing of new and enhanced process, procedures, programs and software.

Position Requirements

FORMAL KNOWLEDGE

• Some college and/or combination of two years business experience, preferably in a customer service-related position or tech support environment.
• Work from home experience desirable.

OTHER SKILLS

• Communicates effectively, with excellent written and verbal communication abilities required.
• Interpersonal savvy, with strong interpersonal skills required.
• Experience with managing ambiguity and complex situations.
• Demonstrated prioritization of customer focus by exhibiting strong ownership of customer concerns and thoroughly attempts resolution.
• Ability to read, comprehend and deliver information quickly to erse constituencies. Ability to multi-task within simultaneous oral and written activities.
• Skill in organizing resources and establishing priorities using analytical and problem-solving skills.
• Highly motivated self-starter who can also work as a member of a virtual team, leveraging a variety of channels to communicate with teammates and leadership.
• Strong computer skills required, including demonstrated experience with computer applications using Windows and related software applications.
• Typing proficiency of 50 WPM and ability to satisfactorily pass a pre-hire technology assessment and training assessments.
• Demonstrated experience working with Salesforce, online fundraising applications, mobile apps, social media, etc. preferred.
• Keen attention to detail & effective time management skills required.
• Comfortable working in a constantly changing environment, adapting quickly to new techniques and process changes, and can act as a change agent.
• Proven ability to multi-task, including the ability to read, comprehend and deliver information quickly to erse audiences.
• Ability to handle pressure/stress, handle responses to criticism tactfully and maintain professional demeanor.
• Demonstrates excellent judgment and decision-making skills.
• Spanish language fluency desirable but not mandatory.

SPECIAL MENTAL OR PHYSICAL DEMANDS

• Work is conducted within a virtual contact center environment. Home office must meet privacy and internet requirements.
• Available to consistently participate in approximately 9 weeks of required virtual training on a fixed schedule.
• Ability to adhere to a rigid schedule and work in a sedentary and somewhat repetitious environment. Flexible to work between the hours of 7:00 a.m. CST and 7:00 p.m. CST including weekends and holidays.

The starting rate is $20.25ph. The final candidate’s relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

Title: Customer Support Advocate

Location: Remote, United States

Hi! Before ing into the job details, let’s give you some context on who we are and what to expect when joining the team.

Typeform, launched in 2012 in Barcelona, drives more than 500 million digital interactions per year and integrates with hundreds of other business-critical tools. We’re expanding from a small Barcelona-based business to a truly international and remote company. We’re hiring talent across Spain, the United States, the United Kingdom, Germany, Colombia, France, Ireland, the Netherlands and Portugal. Be aware, the location is to be subjected to change, depending on the role.

Our vision is a world of more personal business relationships. Through our no-code Saas platform, we believe we can create that world by living our mission: To bring people closer with better conversations. We turn digital interactions into human connections, by offering people-friendly forms, quizzes, surveys, and asynchronous video solutions.

To do so, we look for people who are curious, ready to own their objectives, and passionate about taking organisations to their next chapter. But we are aware it’s not for everyone, our environment is perfect for those willing to become a change agent and roll up their sleeves to build our rocket ship.

About the Team

Our team embodies three core values that drive our mission: taking ownership, acting quickly, and expressing empathy. We believe in proactively tackling challenges, delivering results, and continually improving processes. Our team prioritizes swift decision-making and embraces experimentation. Above all, empathy guides our interactions, fostering a culture of customer-centricity and transparent communication. If you’re passionate about these values and ready to transform the way businesses connect and build relationships, join us in shaping the future of communication.

About the Role

We are currently on the lookout for an enthusiastic and technically skilled Customer Support Advocate’ to become a valuable member of our team. In this essential position, you’ll be a friendly face guiding our customers to success with VideoAsk using your technical expertise through video support. Additionally, you’ll help with general inquiries and support your fellow team members as needed. This position will also require flexibility in providing assistance to different products within our brand portfolio.

Things you will do:

As a Customer Support advocate, you will be responsible for:

• Engaging with Users: Responding to user inquiries primarily via asynchronous video and potentially other platforms as we grow.
• User Engagement: Proactively engaging with VideoAsk customers to gain insights and assist them in their early days of using the platform.
• Product Expertise: Becoming a guru on our entire product portfolio and providing training, guidance, and inspiration to users to help them maximize the value of our products.
• Issue Resolution: Troubleshooting and reporting issues in the platform to our engineering team, helping prioritize them, and crafting alternative solutions or workarounds for users.
• Data Management: Following best practices in data collection, tagging, and tracking to ensure efficient customer support operations.
• Customer Satisfaction: Delighting our customers by delivering high-quality answers and aiming to exceed their expectations for satisfaction.
• Collaboration: Being a team player and constantly providing feedback about new feature requests, pain points, and opportunities for innovation.
• Cross-functional Collaboration: Working closely with the rest of the VideoAsk team as an embedded resource to help close the loop with learnings and identify opportunities for improvement.
• Cross-product Collaboration: Provide assistance to our partner products when needed, supporting their customers, and playing an active role in driving the overall success of the organization.

What you already bring to the table:

• Technical Support Proficiency: Proficient in technical work and coding within the SaaS industry with a background in providing support for SaaS products.
• Product Passion: A strong passion for our product and a commitment to helping users achieve value.
• Technical Aptitude: Ability to handle technical questions, including API-related inquiries, directly with customers, and assisting less technically-inclined team members when needed.
• Problem Solving: Capability to understand people’s questions in a technical context and provide appropriate technical solutions.
• Confident & Outgoing: Confident and outgoing communication style with a humble approach.
• Adaptability: Ability to think on your feet, adapt, and improvise when required.

Extra awesome:

• Video Experience: Experience with recording yourself in video (e.g., vlogging).
• Technical Equipment Knowledge: You know how to setup AV equipment effectively
• Content Creation: You bring experience creating video tutorials for users.
• Startup Experience: You have prior experience working on early-stage products.

No one likes a guessing game that’s why we listed the salary range for this role. Does the range seem too high? Pro-tip: Never say that to a recruiter. Does it feel too low? Don’t worry! We’ll use the interview process to determine the ideal level and salary range for you based on your location, education, experience, knowledge, and skills. We also want to make sure pay is equitable across your team and that it aligns with market data, but let us worry about those details. $45,000 to $67,500

No one likes a guessing game that’s why we listed the salary range for this role. Does the range seem too high? Pro-tip: Never say that to a recruiter. Does it feel too low? Don’t worry! We’ll use the interview process to determine the ideal level and salary range for you based on your location, education, experience, knowledge, and skills. We also want to make sure pay is equitable across your team and that it aligns with market data, but let us worry about those details.

Pay range

$45,000$67,500 USD

*Typeform drives hundreds of millions of interactions per year, powering conversational, human-led experiences all over the world. We are proud to be an equal-opportunity employer. We celebrate ersity and do not tolerate discrimination and harassment of any kind, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We believe that by celebrating our differences, we can win together.

Support Specialist 1

Job Category: Support

Requisition Number: SUPPO004697

Posting Details

Full-Time

Locations: United States

Job Details

Description

As a Support Specialist 1, you’ll be on the question-and-answer front lines, using your expert knowledge of our software to ensure our customers use WebPT’s product offerings to their full potential. That means learning WebPT products inside and outand communicating your expertise in ways that cater to a variety of different learning styles. This role requires creativity and flexibility. At WebPT, we like to hire the most talented team members, then give them the tools to do their jobs.

What You’ll Be Doing As A Part of Our Team

• Serve as the primary point of contact for all Members
• Answer inbound phone calls as primary responsibility, return calls, and follow up on emails
• Respond to a variety of technical and non-technical inquiries as quickly and accurately as possible
• Stay in communication with each Member until you’ve resolved their issue while documenting the progress of the issue throughout
• Escalate issues to the next level of Support when appropriate
• Monitor and track support cases within Salesforce, WebPT’s help desk and customer relationship management (CRM) system
• Provide feedback on, utilize, and contribute to the knowledgebase to facilitate quicker issue resolution
• Organize and prioritize caseload to meet SLAs and identify tickets in need of escalation
• Adhere to all confidentiality and compliance regulations, including HIPAA
• Reliable and punctual in reporting for work and taking designated breaks

What You Should Have to Qualify

• Communicate effectively over the phone and via email
• Be passionate about quality customer service
• Exude confidence
• Ability to navigate multiple web applications simultaneously, and be proficient with online meeting software and web conferencing tools
• Be able to juggle many technical and administrative tasks, all with a sense of urgency, simultaneously and accurately
• Be organized, ahead of schedule, communicative, and accountable
• Be solution driven for positive outcomes

Education and Experience

Required:

• Two years of experience in a fast-paced call center or customer service environment or combination of degree and experience
• Technical aptitude and proven ability to use web browser, web applications, and other forms of technology

Ideally, You Would Also Have These

• Experience working is a SaaS environment or with a similar EMR platform
• Five years Customer Service experience
• Medical admin or billing experience
• Help desk, troubleshooting, or call center experience

Culture is at our Core

• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Ms With Menos

About Us

Here, we work hardbut we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywherethen you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

Company Perks

• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance

#LI-BL1

#LI-Remote

Qualifications

Skills

Required

Customer Service

Intermediate

Call Center

Intermediate

Experience

Required

2 years: Experience in a fast-paced call center or customer service environment or combination of degree and experience

Call Center Representative

locations

Work From Home, USA

time type

Full time

job requisition id

R20053248

Job Family

Sales Support / Operations

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a erse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Transamerica is a part of Aegon, an integrated, ersified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information, visitwww.transamerica.com.

Who We Are

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality inidual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, inidual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology).

Job Description Summary

Serve as a main point of contact for the field force to provide information and guidance on licensing and appointments, commissions, coding, errors and omissions, mywfg.com website, systems, and other operational functions related World Financial Group (WFG), World Financial Group Independent Agents (WFGIA), and Transamerica Financial Advisors (TFA).

Job Description

Responsibilities

• Answer inbound calls and emails from the field force regarding licensing and appointments, commissions, coding, points, marketing promotions, and other operational functions. Obtain information from a variety of sources/systems and analyze account activity, products, and programs as needed.
• Monitor process queues to ensure service level agreements are met.
• Assist field force with navigation of various tools offered on the WFG website, WFG mail, Salesforce, etc.
• Develop and maintain relationships with the field force; help set expectations on processing times, peak times, etc.
• Participate in conference calls to stay up-to-date on available marketing programs.

Qualifications

• Bachelor’s degree in a business field or equivalent education/experience
• Two years of call center, customer service, or related work experience
• Excellent written and oral communication skills
• Strong customer service skills
• Strong problem-solving and decision-making skills
• Ability to prioritize multiple responsibilities, including high-volumes calls and processing
• Attention to detail
• Technical aptitude to assist field force with system navigation
• Proficiency using MS Office

Preferred Qualifications

• Experience in the financial services industry, including products, services, and general operational procedures
• Knowledge of WFG

Working Conditions

• Office environment

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

The hourly rate for this position generally ranges between $17.00 – $19.00 hourly. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Inidual Performance and is at the Company’s discretion.

#LI-Remote

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs
• Peer Recognition Program (BRAVO)

* As of December 31, 2022

Inclusion & Diversity

We believe our commitment to ersity and inclusion creates a work environment filled with exceptional iniduals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of ersity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of ersity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.

Giving Back

We believe our responsibilities extend beyond our corporate walls. That’s why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation

Transamerica’s Parent Company

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 29.5 million people across the globe. It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and ersity.

Customer Support Specialist

JOB DESCRIPTION

In short: Full-time, remote position in the US. Please only apply if you are currently residing in the US.

We are Gigs

• Gigs is for telecommunications what Stripe is for payments. We empower brands to offer their own mobile service for smartphones and wearables:
  • Businesses can brand and launch their own phone plans. This allows companies to create smooth customer experiences, attract and monetize new users and unlock new revenue streams.
  • Consumers can sign up and activate their SIM card or eSIM in less than 5 minutes, and easily manage their plan online.
• We are backed by Google Gradient Ventures and Y Combinator, as well as the investors behind Facebook, Dropbox, and Airbnb. As part of Gigs, you will have access to the teams, resources, and support from any company we work with. We count on a team of world-class advisors and angel investors that can help us navigate our rapid growth*.*
• Gigs was part of the YC W21 and YC Growth W23 batches and has recently raised a $20MM Series A.

The position

At Gigs, we’re looking for a dedicated and empathetic Customer Support Specialist to join our team. The ideal candidate will have a strong background in customer service and the ability to provide exceptional support through various communication channels.

If you’re passionate about technology and enjoy helping people, we’d love to hear from you! You will be one of the first hires at Gigs to focus exclusively on customer support and will play a fundamental role in the development of the function. You will work closely with Jonathan, our Customer Support Lead.

First-line customer support

• You will be the first line for Gigs Customer Support, offering a warm and understanding ear as the point of contact for our customers, helping with basic and advanced troubleshooting, serving customers via multiple channels.
• You will work in our support system, as well as other related internal systems, and ensure that all support queries are dealt with promptly, professionally, and in accordance with the SLAs under our customer contracts.
• You’ll provide exceptional support to resolve customer issues and requests swiftly.
• You will collaborate quickly and effectively with product, engineering and customer success to escalate problems and ensure relevant information is being passed on effectively and promptly.
• You will track and develop frequently asked questions with a view to improving our knowledge base and empowering our customers in order to reduce the number of support queries.
• You will think in terms of scale, understanding and anticipating where documentation, automation and process can be used to help our partners at volume. You may update training and support materials to include video and other media in order to deliver the maximum value to our customers.
• You will take a proactive approach in analyzing our processes, suggesting and implementing improvements to help our operations grow efficiently and effectively to provide world-class support (bonus points if you’ve launched or worked in a function such as Product Operations, Customer Operations or Programme Management).
• Join us in the exciting journey of building a brand-new team where your ideas and contributions make a difference!

About you

We know that perfect candidates don’t exist. Even if not all of this applies to you, we’d love to learn more about you.

• You have 3+ years of experience in Customer Support at a B2B or SaaS tech company. Extra brownie points if you have experience in the telecom industry!
• You’re great with people. Dealing with customer issues can be stressful, especially when things are not working as expected. You should be able to de-escalate a situation and not take an inidual’s opinion or mood personally. You genuinely care about putting customers first and love tackling complex problems, are extremely patient with a variety of customer issues and different audiences.
• You’re a problem solver. You love solving customers’ problems and can show initiative and lateral thinking to find solutions to unusual issues. You have a process-oriented mindset and are able to get things done in a fast-moving environment.
• You have excellent communication skills, both written and verbal.
• You have excellent analytical and problem-solving skills.
• You care about the customer experience. You are invested in ensuring our customers’ success. Your focus is on delivering value and ensuring Gigs has a business impact.
• You enjoy engaging the team. This means high involvement of all team members across all functions within Gigs and our partners.
• You love learning technologies as you go. You always want to find the right tool for the job, and don’t only follow what you already know.
• You think at scale. You look at systems in terms of how they can be scaled and have experience of improving processes to allow for greater volume (without significant drops in quality).
• You excel at prioritization and time management in a self-driven, collaborative environment.
• You’re a pro at navigating hybrid office environments and have prior experience working on a fast-pased, distributed team

Our offer

• Competitive salary based on experience.
• 21 paid vacation days per year (PTO).
• Generous stock options: We want everybody to be a true owner in Gigs (tax-free until exercised).
• Free phone and data plan
• Flexible working hours: We use meetings when needed and not per default.
• Get your perfect setup: Mac, Mechanical Keyboard, Plugins, IDE. We are flexible and cover whatever you need to do the best work of your life.
• A workplace built for remote-first work: We are building Gigs as a remote-friendly company, but we also believe in the magic of face-to-face interaction. That means we’re building ways to get you out of your home office from time to time:
  • Gigs Pads: Our collection of beautiful homes around the world, for when you need a work-cation getaway.
  • Gigs Republic: Our semi-annual sunny offsite, a time for us to all come together. Meet fellow Gigsters from around the world to spend quality in-person time with your team. Cook a delicious meal at our cooking competition, Gigs Table. Have fun playing games, going on a hike or get creative at a hackathon.
• If you’re passionate about being part of a dynamic team shaping the world of connectivity, we’d be delighted to receive your application today!

Customer Care Team Lead

Remote

Auckland, New Zealand

Customer Support

Full time

Forecast-Support

About us

Employment Hero is an Australian tech unicorn – valued at over $2 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year-on-year since our inception in 2014, and now service over 200,000 businesses and 1 million+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.

We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable timezone to their colleagues. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates erse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

The Role

As a Customer Care Team Lead, you will work in the business driving and managing performance to the expectations of the Support Squad across the scope of BAU delivery. You will be supporting the Head of Customer Care and Customer Support Managers in executing and embedding initiatives.

Responsibilities

• Recruit, onboard, coach and develop a team of customer support agents by nurturing an environment where they can excel through encouragement, empowerment and meet clear expectations.
• Manage team roster, queue workflow, backlog, escalating priorities, SLA adherence and fifo workflow.
• Weekly and monthly agent and team metric reporting, surfacing insights and solutions needed to resolve.
• Responding to and resolving inbound support tickets, customer & agent escalations, and phone call questions related to the Employment Hero Platform as needed based on volume.
• Triage customer support issues and liaise with the appropriate team (e.g. Product & Engineering) to resolve as needed.
• Champion ongoing process improvement and best practice suggestions to implement amongst the Support team, and providing internal support for the wider business.
• Conduct testing across the platforms to identify user error/system logic and investigate root causes in order to maintain platform knowledge and Support Consultants.
• Driving the responses and resolutions to negative CSAT and NPS feedback to determine root causes of issues, and further recommendations for customer account improvement through Support Consultants.
• Ensure Support Consultants are adhering to ticketing best practices and expectations as set by Support Managers and Head of Customer Care.
• Execute the roll out of initiatives and projects cascaded from Support Managers.

Requirements

• SaaS leadership experience.
• Experience and SME knowledge in HR and/or Payroll is a plus!
• Exposure to varied industries and business models e.g. owner operated, mid-large, flat structure and complex.
• Proven ability to handle escalations of customers and internal stakeholders relating to SaaS platforms; including technical and service.
• Proven ability to lead, manage, grow and coach teams.
• Previous exposure to roles requiring ongoing internal and external stakeholder management.
• Previous experience in managing workplace disputes, performance management discussions, coaching and delivering constructive feedback.
• Ability to proactively identify inidual, team and group areas of improvement for coaching and process areas.
• Exposure and comfortability to work in fluid, high change environments with disruption.
• Problem solving skills with a sound and thorough approach to troubleshooting.
• Ability to manage competing priorities by working autonomously, but requesting assistance where needed.
• Strong, polished verbal and written communication skills with the ability to translate between business and technical knowledge/terminology.
• High level of emotional intelligence and maturity.

Benefits

• Self, health, wealth and happiness programs.
• Remote first and flexible working arrangements.
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!).
• We set you up for success with the latest and greatest hardware, tools and tech.
• Learning & development (including an external study policy, live monthly professional development classrooms, and premium online learning content!).
• Social events to get to know your new colleagues.
• Employee Share Option Program: be an owner of Employment Hero!

Why join Employment Hero?

• Raised $181M achieving unicorn status February 2022
• LinkedIn Top 25 Startups 2021, ranked #2 in Australia
• The Australian Top 100 Innovators List 2021
• Raised $140M Series E round led by Insight Partners July 2021
• Raised $45M Series D round led by Seek 2021
• Deloitte Technology Fast 50 2020, ranked #42 in Australia
• LinkedIn Top 10 Startups 2020
• Raised $22M Series C Round led by Seek July 2019
• Raised $8 mill series B round led by Seek and OneVentures
• Deloitte Technology Fast 50 2019, ranked #20 in Australia
• GetApp Category Leader Q1 2019
• Deloitte Technology Fast 50 2018, ranked #12 in Australia
• HRD Gold Medalist – Human Capital Management Systems 2018
• HRD Gold Medalist – Rewards and Recognition Service Provider 2018
• HRD Rewards and Recognition Employer of Choice 2018
• LinkedIn Top 25 Startups 2018
• EY Entrepreneur of the Year National Finalist 2018

**When applying for this position, please fill out all of the application questions, thank you*

Title: Customer Operations Specialist

Location: Remote (US)

Remote (US) | $50,000 – $60,000 + Benefits | Hear from the team

Monzo is one of the top fintechs in Europe. In the last few years, we’ve built a banking app that our customers love with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. We’ve raised over $1 billion from YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz, and others – most recently at a $4.5bn valuation.

We’re just getting started in the US: We’re a small team operating like an early stage startup but with the financial, operational, and engineering platform muscle of a larger company. We’re focused on launching an amazing US product, shipping and iterating quickly, and finding product market fit. We’re looking for highly driven, enterprising people to help us achieve our mission to make money work for everyone.

You’ll be a problem solver and a strong advocate for customer experience

Customers are the heart of Monzo

Our mission is to make money work for everyone, and while having a great app is part of that, having access to world class customer service is another. By solving customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better. This is a unique opportunity to help us shape what customer service will look like as we expand into the US.

• You know what great customer support looks like and you’re passionate about delivering it at scale
• Providing the best customer support by talking directly and honestly with our customers through a variety of different mediums, focusing on calls and in-app chat, but can include social media platforms and email when needed
• Developing a deep understanding of what our community really wants from a digital banking product and helping us prioritize what we build accordingly
• Proactively spotting patterns in customer feedback to see where we can make positive changes to our processes, tools, or product
• Working closely with our financial crime team to act as the first line of defense to help spot and investigate trends
• Dealing with tricky payments-related queries; investigating when things go wrong and making sure we set it right
• Supporting other members in the customer support team by being a point of escalation and mentoring new joiners. Making sure the rest of the company stays customer-focused and fixated on building the best banking product in the world

You should apply if:

• You know what great customer support looks like and you’re passionate about delivering it at scale
• You’re great at explaining things to people, and have flawless written English
• You are proficient in Spanish and comfortable speaking with and writing to customers in Spanish
• You delight in investigating complex problems, getting to the root cause, and fixing them
• You’re friendly, focused, and super organized
• You’re comfortable working in a fast-paced environment and adaptable to constant change
• You’re comfortable with ambiguity and able to work independently
• You’re excited for a challenge and want to be part of the team that makes Monzo!

In addition to the above, we’d also love to hear from anyone with:

• experience in a support/service role for a financial services company or technical support organization
• interest in financial technology
• previous experience in a training or coaching role or experience managing cross-functional projects

The interview process:

Our interview process involves 3 main stages:

• initial phone call
• a practical written exercise, and
• 2 or 3 video interviews

Our average process takes around 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process where you can ask any specific questions you might have.

$50,000 – $60,000 + plus stock options & benefits

This role has the option of being fully remote within the US. We have small offices in San Francisco and New York where team members regularly work together. A few times a year, the whole team meets up in a different location in the US for teamwork and socializing

Learning budget of $1,500 a year for books, training courses and conferences

And much more, see our full list of benefits here

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing ersity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neuroersity or disability status.

#LI-SC1 #LI-REMOTE

Title: Customer Service Representative – Core Channel

Location: United States

Remote

Lume is a 5-year-old fast growing ecommerce deodorant and personal care brand that’s transforming the way that humans do hygiene. We joined forces with Harry’s, another disruptive brand with great people and infrastructure, to accelerate our growth. We are a team of self-starters that roll up our sleeves and get it done. Our style is collaborative and very fast-paced so an adaptive personality is a must.

The Role

You will be responsible for ensuring that all of our customers have a best-in-class quality customer experience across multiple channels. You will act as a subject matter expert who can both problem-solve and connect with customers on a human level. You will be part of an empathetic, erse, and supportive team, where your front-line work is directly connected to the growth and success of Lume.

This role requires the ability to work both independently and within a team. You need to remain focused in a distraction-free, quiet environment while working. Due to the remote environment we work in, we expect team members to be available to check in periodically with teammates, team leads & managers (via Slack huddle, chat & video conferencing). You’ll attend training/skill workshops as needed or required. In some cases, CSRs may be asked to work different hours based on the needs of the company/volume (weekends, evenings, and overtime).

Because this role communicates directly and publicly with customers on behalf of Lume, this role (All CS roles) will periodically receive constructive feedback around messaging & processes, since they are always changing and improving to support the needs of the business. The goal is to give you the confidence, tools, and support you need to succeed in this role!

The Team

The Customer Service Team serves as a direct bridge between the Lume brand and our customers. We strive to create an effortless experience for everyone who reaches out to our team, and we serve as an advocate for our customers in an effort to listen to their input and drive changes to the overall Lume experience. We bring the voice of Lume to our customers and the voice of our customers to the broader Lume team.

Required Qualifications

• 1+ year e-commerce customer service experience

• Advanced experience with our tools: Gorgias, Shopify, & ReCharge (Experience on tools that are similar such as Zendesk, Gladly, or Kustomer may be considered)

• Advanced computer skills (Google Docs, Excel, PowerPoint)

• Outstanding written communication

• Ability to prioritize workload and meet deadlines in a fast-paced environment
• Ability to establish and maintain effective working relationships with team members from multiple teams/departments

• Ability to work a flexible schedule to include days,*nights & weekends + able to attend some video meetings that generally take place M-F within the company hours between 8am – 5pm.
  *Weekend & evening shift availability is required

This Should Describe You

• Superior communicator through all customer service channels
• Highly responsive, engaged, and supportive of the team through email & slack
• Eager to learn, grow, and develop your professional skills
• You thrive on direct, honest, and supportive feedback
• Self Starter, proactive, ability to create or help write macros / recognize needs & share ideas if you notice a need, brainstorming with your manager on developing messaging & processes

Primary Responsibilities

• Deliver a personalized and effortless experience via multiple channels while meeting quality and productivity goals
• Thrive in a dynamic and flexible environment environment tackling a large array of issues while creating instant rapport with our customers
• Retain deep knowledge of Lume’s products and mission with the ability to communicate features & benefits (product education) and foster brand loyalty
• Deliver above-and-beyond customer service by assisting customers in navigating our website, subscriptions, placing orders, finding the right product/scent etc
• Notice trends and customer pain points and share those with the broader CS team to make sure we deliver the best experience possible
• Coordinate with Customer Service Team to channel customer feedback to all areas of the business such as web development, marketing, design, and product teams
• Contribute to a dynamic and positive team culture

This role can be done remotely, however there may be location constraints based on where Harry’s is registered and able to employ iniduals. Please work with your recruiter and your hiring manager to understand any location constraints. We are authorized and able to employ iniduals in many, but not all states. If you are not located in or able to work from a state where we are registered or able to employ iniduals, you will not be eligible for employment. Please speak with your recruiter to learn more.

#LI-Remote

We can’t quantify all of the intangible things we think you’ll love about working at Harry’s, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $17/hour.

Title: Customer Care Specialist – Remote

Location: San Diego, CA; United States

Customer Care Specialist

Myriad Genetics Inc. is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Gateway Genomics, a wholly owned subsidiary of Myriad Genetics, is best known for the early gender DNA test SneakPeek, is a personal genomics company dedicated to unlocking prenatal genetic information that gives families insight into their future children. Since inception, more than 1 million SneakPeek tests have been provided to help new parents bond with their babies, make plans, and connect with friends and family around them.

Customer Care Specialist Role: We are seeking an experienced customer service professional to join SneakPeek’s Customer Care team. SneakPeek’s Customer Care Specialists are an integral part of the SneakPeek customer journey. By providing the top-of-the-line service, it is the Customer Care team’s responsibility to ensure that every SneakPeek customer has the best possible experience, from beginning to end.

This role is full-time (40 hours/week), remote, and may be performed from anywhere in the United States. The required shift for this role is 9am PT 5:30pm PT, Monday through Friday. Ideal candidates are open to working one weekend day, weekly, and are open to a flexible schedule (and overtime, if needed) as business needs may change seasonally.

Customer Care Specialist Duties and Responsibilities

Provide friendly and professional customer support through a variety of customer communication channels including phone, chat, and email

Provide accurate, valid and complete information by leveraging team SOPs and tools

Consistently deliver on support metrics, including response times, throughput goals and CSAT benchmarks

Demonstrate expert knowledge of SneakPeek Gender At-Home products

Exhibit solutions-oriented approach to customer concerns and team needs

Act as a representative of the SneakPeek voice and demonstrate SneakPeek values in all customer interactions check out our blog (sneakpeektest.com/blog) and Instagram profile (@sneakpeektest) to get a feel for our tone and ethos

Customer Care Specialist Experience and Qualifications

Candidates for this role must:

Have at least 1 year of experience in customer service

Experience in a high-volume support environment, servicing by phone, chat, and email

Experience in help desk platforms (Zendesk, Salesforce, Helpscout or similar)

Be friendly and professional with excellent verbal, written, and social skills

Possess a strong work ethic with a genuine passion to provide excellent customer service

Work exceptionally well with others in a close-knit team environment

Be proficient with technology, web-based systems, Microsoft Word and Excel

Be able to type 50+ WPM

The most qualified candidates for this role have:

A two- or four-year college degree

At least 1-year of experience with virtual customer service

Experience with e-commerce platforms such as Klaviyo, ShipStation, WooCommerce

Self-starting, entrepreneurial approach

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Consumer Mkts Sales Rep

Location: GA, US

Salary Range: $45,000 – $105,000

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America’s best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Knowledge of the concepts and techniques of call center or insurance
• Working knowledge of sales-based processes or call center operations
• High degree of accuracy and quality, ability to check one’s work prior to submission
• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with potential customers
• Ability to maintain professionalism
• Adherence to privacy regulations
• An understanding of the applications and systems currently in use within a call center or sales environment
• Microsoft Excel, Intermediate
• Microsoft Word, Intermediate

Education & Experience Required

• High School Diploma or Equivalent
• Life and Accident/Health Insurance License
• Successful completion of Life, Accident/Health Insurance licensing exam
• Previous sales/call center experience
• One year of professional job related work experience
• Six month waiting period between previous employment as an Aflac Tier One employee and an Aflac 1099 agent

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

• Receive inbound calls and make outbound calls to customers who enter the Direct to Consumer lead funnel
• Gather information necessary to offer a quote while answering questions and setting proper expectations regarding products and the sales process.
• Submit accurate enrollment applications on behalf of the customer
• Manage outbound follow-up calls to qualified prospects who have not yet enrolled
• Cultivate strong relationships with customers by consistently using the prescribed sales process.

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $45,000 to $105,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.

Location:  US Locations; 100% Remote; Freelance; Part-Time

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics. 

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location: US Locations Only

Location: US Locations Only

Title: Know Your Client Agent

English and Italian speaking

Location: Casablanca, Morocco

Type: Full-time, Permanent

Our Mission

Reduce inequity by helping immigrants move money home by becoming the leading cross-border fintech for immigrants.

The Team

Founded by Harvard grads / 3rd-time founders — also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).

Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) — we like moving fast, and we hire people that do as well.

Driven by mission, guided by values (see below) in deed, not just word.

Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).

About Us

Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words or TechCrunch article

Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Its first product, Taptap Send, allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. And that’s just the beginning .

Our Investors

Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels

We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).

The Role

You would help us deliver exceptional service to our customers. We are currently seeking a dedicated KYC agent to join our team and contribute to our mission of ensuring regulatory compliance and maintaining great customer experience.

You would work different shifts and weekend and late hours coverage will be regularly needed.

Responsibilities

• Assist customers by voice and non voice channels for KYC related requests.
• Review and analyze customer documents for accuracy and completeness, identifying any discrepancies or suspicious activity.
• Conduct thorough customer verification processes, ensuring all necessary documents and information are collected in compliance with regulatory requirements.
• Know our product and KYC process inside out to educate and inform our customers
• Suggest improvements to our processes, policies, and documentation to meet customer needs

Requirements

• Fluent English & Italian or Spanish / Fluent English, French & Darija
• Excellent communication and presentation skills
• A minimum of one year experience in a call center (Previous experience as a KYC Agent is preferred)
• Ability to multi-task, prioritize, and manage time effectively
• Problem solving skills and the ability to work independently and collaboratively
• Preference for interacting with people all day in a high-paced environment
• Excitement about working on a small team and helping shape its culture as we grow
• Passion for work with a significant impact on the world

Nice to Have

• Experience in the payment space
• Spent time living/working in Africa or Asia
• Additional languages – German or Wolof are some examples!

Taptap Values

Impact first.

Team next.

Accept reality.

Propose solutions.

Win with grit.

Be proactively candid, with yourself and others.

Love the particular.

Own it.

Create positive energy.

Maybe, even have fun.

Equal Opportunity Employer

Taptap Send is an equal opportunity employer dedicated to building an inclusive and erse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real – any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.

Title: Bilingual Cantonese Customer Service Representative

Location: Remote, any state, US

Location Designation: Remote

Fluent in Cantonese required.

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

There are few Fortune 100 companies as renowned as we are for our erse culture, training, and career opportunities. So it should not be surprising that when you work at New York Life, you’re backed by unyielding support, development, and resources.

Position Summary

Are you passionate about helping others? Do you enjoy solving problems? Are you interested in a career with an industry leader? If so, becoming a Customer Service Professional at New York Life is a perfect fit for you!

As a Customer Service Professional, you will be a keen problem solver who is comfortable taking the initiative and thinking on your feet. You will use the training and resources we provide you about our Life Insurance Products to assist customers in a manner that makes it seem easy to them. Whether our customers are looking to take a withdrawal, make a payment, or just need assistance understanding their policy, you will be equipped to help them do so. Not sure how? No problem! Our comprehensive, paid training program will give you everything you need to help service our customers. All we need from you is the commitment to provide best in class service by making every experience a positive one.

Primary Responsibilities:

• Be the first point of contact for handling both routine and tricky customer issues

• Reduce customer effort by taking charge and solving customer problems for them
• Place quality above quantity in everything you do in a way that enhances our company brand
• Work both independently and as part of a collaborative team in a fast-paced, empowered environment
• Attending 2 on-site workdays per quarter, once you have completed training.

Qualifications:

• High School diploma/GED required; Associate or Bachelor’s degree preferred
• Experience solving problems and reducing the effort required of customers
• Ability to interpret customers’ needs, identify solutions and communicate clearly both written and verbal
• Accountable, ethical, good decision-making ability

• Proficient computer skills and ability to multitask

Training & Development:

You will undergo a comprehensive, paid training program to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback is provided frequently to help you gain the necessary skills to be successful. New York Life is a financially stable company (we’ve been around for 175+ years!) that offers numerous career pathways for development. The typical promotion opportunity occurs within 12-24 months.

Salary:

Competitive full-time base salary, overtime eligibility plus annual bonus potential

Benefits:

Paid Vacation & Holidays, Medical/Dental/Vision Care, FSA/HRA Options, 401K Match, Pension, Student Loan Repayment, Tuition Reimbursement, Discounted Fitness Memberships, Prime Location

Schedule:

This is a full-time position Monday through Friday. No weekends! Our 7.5 hour shift schedules start and end sometime between 7:45 am EST and 7:15 pm EST.

** New York Life Insurance Company is a mutual company, which operates for the benefit of its participating policy owners and members. Non-participating products are also issued by its wholly-owned insurance company subsidiaries.

Salary range: $32,500-$47,500

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 89527

Title: Marketplace Operations Representative (Global)

Location: Remote

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

Overview

The Marketplace Operations Representative plays a vital role in upholding safety and reliability for both sides of our marketplace. The ideal candidate will be able to masterfully balance risk mitigation and deliver exceptional customer experiences. They will repeatedly ask why until they reach the root cause of issues and go the extra mile to solve our customer’s problems. Curiosity, empathy, and strong communication skills are essential.

Responsibilities

1. Investigate attendance and quality incidents across our marketplace; use exceptional judgment and noticing to solve our customers’ problems
2. Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication; justify the reasoning behind your decisions to erse stakeholders within the company
3. Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner
4. Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goal
5. Work within cross-functional collaborations with customer support, general operations, product, customer success, and legal teams
6. Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard Health’s partner facilities and professionals
7. Remain knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information

Must haves

• Ability to resolve customer issues with empathy and action
• Exceptional written and verbal communication skills
• Ability to work as part of multidisciplinary teams
• Comfortable handling ambiguous situations and adaptable to constant change
• Possess an I can handle anything mentality
• Demonstrate a high degree motivation, self-direction, and initiative to achieve the goals of the team and organization
• Exceptionally detail-oriented
• Ethical and unbiased integrity and decision-making abilities
• Positive mindset that elevates the entire team

Title: Spanish / English Technical Support Agent

Location: Remote

As a Customer Support Agent at 5CA, you’ll provide technical support as part of a broader international team. You’ll troubleshoot customers’ technical issues with their PC hardware and connectivity issues. You’ll be on the frontline, answering customer queries and tickets via email, live chat, social media, and phone. You’ll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You’ll also undergo assisted training to help you develop and improve your skills to provide the best technical support for our clients and their customers.

About you

• You speak Spanish at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum).
• You have in-depth knowledge of PC hardware, tech, and connectivity issues
• You’re a natural troubleshooter and problem-solver
• You are a fast learner, take initiative and excel at troubleshooting
• You have a dedicated quiet workspace located within your residence
• (Optional) Experience in a Customer service environment is a plus.

Technical requirements

• A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency <120ms, internationally
• A minimum of 8 GB RAM
• A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer
• An Intel Core i5-8260U or better/similar.
• An Integrated Graphics card.
• A smartphone usable for two-factor authentication that runs at least:
  • Android 8.0 or newer
  • Apple iOS 14.0 or newer

What we offer:

• The flexibility to work 100% remotely with no wasted commute time and travel costs
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
• A casual, erse, and inclusive culture with people from 80+ countries, speaking 25+ languages – where we celebrate everyone’s uniqueness
• Innovative digital tools and comprehensive training, with access to our library of online training courses
• Various learning and career development initiatives throughout the year
• Access to Open Up, an employee mental health platform offering access to certified psychologists, online resources, etc.
• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few

About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion ersity and inclusion in all we do.

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

Customer Resolution Response Advocate – Remote

Location: Remote, Remote, US

Company: Allstate Insurance Company

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive ersity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don’t follow the trends. We set them.

Job Description:

Now is an exciting time to join Allstate! One of the world’s most trusted brands is building a team of enthusiastic colleagues, who together, are helping guide customers to live a life well protected. Join us and you’ll have everyday opportunities to learn, grow and shape your future while pursuing your desire to do good for others.

The Customer Resolution Response Advocate is responsible for responding to customer complaints including all responses to department(s) of insurance, re-opened or unresolved customer complaints, potential litigation concerns and other highly complex complaints. They work with the processing areas and leadership throughout Allstate Claims Department and occasionally other lines of business to ensure customer satisfaction and compliance with all applicable state laws. Also, this role is responsible for creating trend analysis and initiating project concepts with appropriate parties, driving process and service improvement throughout the organization.

• Investigate complex complaints received via fax, phone, e-mail or mail including potential litigation concerns, concerns/complaints from the DOI and all re-opened or unresolved concerns
• Update administrative systems and all required systems with accurate, complete documentation to ensure all processing is complete
• Write letters and formulate responses to customer concerns
• Create business object reports to identify trends and to improve processes or procedures
• Provide support and guidance for phone representatives, processing areas, process flows, work condition and documentation updates
• Coordination of team workflow, team meetings, training, and document updates including team related updates
• Responsible for coordinating workflow among analysts
• Will be cross trained in each business type and will receive refresher training as needed

Where will I work? Remote/Homebased Worker

• This position is a permanent remote home-based worker. You do not need to be near an Allstate office, but must live in the United States. This position is not available for California, Alaska, and Hawaii residents
• This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.

Education and Experience:

• Bachelor’s Degree or equivalent experience preferred
• 2 or more years of related experience
• Claims experience preferred but not required
• Auto Technical Experience a plus

You’re provided with comprehensive training:

• We offer full paid training
• Ongoing training opportunities for continuous improvement

Job Qualifications:

You’re a great Match for this Role if:

• Advanced knowledge of insurance product and processing functionality
• Advanced written and verbal communication skills
• Excellent customer service skills with internal and external customers
• Intermediate PC skills using Microsoft suite
• Requires time management/organizational skills
• Requires excellent problem-solving skills
• Ability to present information and solutions in a wide variety of formats

We Offer:

• A culture of learning where you can expect to develop foundational skills for the future
• Opportunities for both personal and professional development
• Leadership teams that are communicative and understanding
• Impactful work by serving customers and the community in times of need
• A culture in which you dress for your day
• Recognition and advancement opportunities
• Paid Time Off, 401(k) and pension
• Medical, Dental, and Vision coverage
• Learn more about Allstate benefits @ https://allstategoodlife.com

What’s in it for you?

• Internet reimbursement
• Generous paid time off (PTO)
• Tuition reimbursement
• Cafeteria style health insurance plan- starts dayone
• Volunteer opportunities + matching donations

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $57,500.00 -$85,000.00 per year and is based on experience and qualifications.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

#LI-AC3

Customer Service Associate

Remote

Who We Are

Vacation® is an award-winning sunscreen company from Miami, USA that’s on a mission to make sunscreen fun. Since launching in 2021, our “leisure-enhancing” products continue to receive prestigious industry awards and secure bestseller status at a growing list of retailers across the country, including Ulta Beauty, Nordstrom, Blue Mercury, and Anthropologie, along with highly coveted hotels and boutiques such as the Standard Hotel and Kith. With a keen focus on product innovation and immersive brand building, the Vacation® team is motivated by the ambitious goal to be sold wherever sunscreen is purchased– making our joy-inducing, “leisure-enhancing” sunscreen available for all.

Role Summary

Vacation® is looking for a Customer Service Associate to deliver world-class service to our customers. As our Customer Service Associate, you will manage returns / wholesale / damaged products and suggest improvements based on customer feedback. You will also track trends, update macros and build processes to improve customer happiness. Customer Service is a cornerstone of our brand, and this role is an integral part of our team. In addition to your direct interactions with customers, you will also focus on internal projects such as software support, travel arrangements, and cross-training where applicable. This role reports directly to the VP of Operations.

Your Responsibilities

External Customer Service

• Manage customer inbox via Gorgias on a daily basis; resolving tickets and issues in a timely and on-brand manner
• Process returns and maintain database of trends, resolutions, and product related issues / recommendations
• Monitor fraudulent order potential; reviewing and logging chargebacks, disputes, etc.
• Continually update customer service systems with macros, tags/rules, and other helpful entries to improve overall efficiency for the role
• Own monthly reporting into VP of Operations for customer satisfaction ratings, ticket quantity and ticket resolution

Internal Customer Service

• Support IT team in managing company software & subscriptions
• Coordinate all staff meetings
• Coordinate all company gifting
• Cross-train with operations department
• Partner with human resources team in all employee recognition efforts
• Book company travel

What Excites Us about You

• Strong written and verbal skills that uphold brand standards and cultivate community
• A passion for hospitality, problem-solving and building process
• Experience with managing and cleaning data in Excel or Google Sheets
• Experience creating presentations in PowerPoint, Keynote or Google Slides
• Able to work independently and within a team; you have a “no task too small” mentality
• You are meticulous, organized and detail-oriented in your work
• You are comfortable in a room of experts and can be assertive in your communication style

Qualifications

• Bachelor’s Degree
• 1-3 years experience in customer service, preferably at a fast-paced consumer products company
• You use sunscreen
• You have a sense of humor!

Compensation & Benefits

• Employee Equity Options
• Comprehensive Medical, Dental, Vision plans with 100% coverage for employees
• WFH stipend and an annual learning stipend
• 15 Days PTO
• Complimentary Vacation® Products

Customer Loyalty Representative

at Aura (View all jobs)

Remote USA

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura’s category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that’s successfully grown startups into multi-billion dollar organizations.

Come build with us!

About the Role:

We’re building some new teams and are hiring full-time Customer Loyalty Representatives to kick these teams off. These are work-from-home, remote positions. We’re looking for some hungry, ambitious candidates who want to take the first step in kicking off their SaaS career! This position is 40 hours a week. The shifts will be Monday through Friday 8am – 5pm MST.

Day to Day:

• Take inbound customer cancellation calls and retain them as an Aura customer
• Make daily outbound calls to existing Aura customers with failed subscription payments
• Ensure a high level of customer satisfaction through proactive support and active listening
• Address customer concerns and provide solutions
• Master evangelizing Aura’s story and mission to customers
• Consult with customers on best practices to better protect their online identity
• Identify retention and upsell opportunities by aligning Aura’s Identity, Privacy and Security solutions with the customer’s unique needs
• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

What you bring to the table:

• 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
• You love talking to people and are naturally engaging
• You’re self-motivated and know how to push yourself to achieve goals
• You’re a team player and know how to win within a team environment
• You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay range for this position is $16 – $18, plus commissions but may vary depending on job-related knowledge, skills, experience and location.

#LI-Remote

Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome.

Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.

Call Center Representative

Remote

United States

Veterinary Care Coordinators

Full time

Description

Join Lap of Love as an Evening Call Center Representative and Love What You Do!

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, for our evening schedules with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you’ll become part of a erse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

• Provide customer service by engaging in positive interactions with pet families
• Answer a high volume of customer service calls in a work from home/ remote environment
• Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
• Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
• Meet all productivity, quality, and performance standards
• Guide emotional conversations in a calm and peaceful manner
• Go above and beyond to provide stellar customer service to pet families and our veterinarians
• Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
• Other duties may be assigned to the employee to ensure the highest standard of customer service

Requirements

• Experience working in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, GoToConnect, Slack, and NICEInContact
• Previous experience in a work-from-home environment or working with minimal peer interactions
• High attention to detail and ability to adapt to new processes
• Expected to be present for work, on time, every day for the entire duration of their shift
• Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.

Physical Job Requirements:

• Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
• Ability to lift up to 15 pounds

Schedule

• Support Call Center hours are 7 am to 11 pm, 7 days a week, 365 days a year
• This position is for Evenings 1:00 pm-10:00 pm or 2:00 pm-11:00 pm
• Schedule includes nights/weekends/holidays
• Must attend mandatory 4-week intensive training program at the beginning of employment

Benefits

• 100% Company Funded Health Insurance
• 100% Company Funded Comprehensive Mental Health Support through Modern Health
• 100% Company Funded Gym Memberships, Classes, and Programming through Peerfit
• Dental, Vision, Life Insurance, Long Term and Short Term Disability
• Retirement Plan (Traditional 401k with 3% match & Roth 401k)
• Generous Paid Time Off
• Generous Paid Parental Leave
• Bereavement Leave
• Training & Development
• Pet Insurance
• Remote Work From Home
  Compensation
• This position is hourly non-exempt and is eligible for overtime
• Hourly pay starts at $15.00 per hour
• Previous call center experience and bilingual background could increase the hourly rate up to $2.00 per hour

Client Support Representative

• Ottawa, ON – Remote OK
• Full-Time
• Customer Service

We are hiring at InnQuest Software for a Customer Support Representative to join our growing team in North America!

The successful candidate will have at least 2+ years previous experience in Hospitality Management or Supervision of Hotel Front Desk or Back-Office Environment experience!

The Customer Support Representative will provide support for all InnQuest products, facilitating case management and solutions. This position is crucial to high customer satisfaction among InnQuest clients. A successful candidate must be able to assess and diagnose client issues, as well as effectively articulate solutions to clients via telephone, e-mail and chat.

InnQuest Software is a leading solutions provider for the hospitality industry with offices in the United States, Australia, Canada and the UK. Our technology and services leadership, combined with hospitality expertise and global scale help more than 5500 properties in over 100 countries manage more than 450,000 hotel rooms every day!

Hotel Management experience is essential for this position!

Here is a little window into our company: InnQuest Software was founded in 1994 with a belief that guests deserve an excellent hospitality experience and hoteliers deserve a management system that would allow them to maximize the guest experience and property. InnQuest’s popular hotel management software, roomMaster, is used in over 100 countries and by over 5,500 clients worldwide. The software was developed by hoteliers for hoteliers and has been widely praised for its intuitive performance and ease of use. roomMaster provides every software management product a hotel needs in one simple turnkey solution, including a booking engine with a channel manager linked to Expedia and Booking.com. InnQuest’s office is in Tampa, Florida, with international offices in Australia, Canada, and the United Kingdom with resellers in the Caribbean, Fiji, New Zealand, Cambodia, Malaysia and South Africa.

The successful candidate can be based anywhere in North America and work remotely from home!

What your day will look like:

• Front-line technical support
• Answer inbound calls to support department
• Respond to incoming e-mails and chats
• Identifying issues defined by clients
• Identifying, researching, diagnosing, and resolving client issues, striving for first-call resolution whenever possible
• Logging client issues and following up on unresolved issues
• Monitor and respond to user-reported issues as well as infrastructure alerts or failures promptly and professionally; ensure issues are tracked through to resolution
• Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures
• Liaise with external technology vendors to coordinate changes and resolve issues
• Review, execute, and verify production changes in strict accordance with procedures defined in change documents
• Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete
• Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies
• Participate in shift rotation

About You:

• At least 2+ years in Hospitality management or supervision of hotel front desk or back-office environment experience is essential
• At least 1+ years of experience in Technical support and strong troubleshooting skills is essential
• High level of knowledge of Windows operating systems and basic networking concepts
• Technical certification is a plus
• Understanding of hotel front desk and back-office operations
• Team player
• Ability to pick up new concepts easily with an initiative to learn and is self-motivated
• Ability to multi-task effectively while working on multiple projects and with multiple clients
• Assertive and able to resolve client issues with tact and diplomacy
• Excellent communication skills required:
• Verbally communicate clearly
• Write clearly with excellent grammar and spelling in a style appropriate for business communication
• Clarify problems or issues
• Good listening skills
• Professional and courteous
• Positive attitude
• Must be legally authorized to work in Canada or the United States is essential

For further information about InnQuest Software, you can visit our websites at: www.innquest.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Title: CX Training Analyst

Location: Remote

Type: Full-time – Salary

Lime is the world’s largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.

We are looking for a worl-class CX Training Analyst passionate about producing smooth agent experiences that translate into memorable customer experiences through effective onboarding.

In this role, you will own all of the frontline resources with the goal of empowering the team to leverage each interaction as an opportunity to connect with the user, build trust and create an emotional connection.

The right candidate will be obsessed about our riders to identify recommendations that contribute the most to the user experience. This is a unique career opportunity that offers incredible potential for personal and professional growth.

This role reports to the Director of Customer Experience and Knowledge Management and can sit anywhere Lime operates globally.

What you’ll do:

• Create content (guidelines, workflows, training material) that can serve the CX frontline
• Own and maintain the Lime CX Onboarding program ensuring alignment with latest processes and policies
• Own and maintain the Internal Knowledge Base for the frontline team
• Advocate for excellent User experience and influence through it
• Manage the relationship with our BPO Partner Training and Quality leads
• Collaborate cross departmentally (Product, Legal, Marketing ) to ensure upcoming changes are reflected in agents resources
• Drive continuous improvements on the main Training KPIs: Time To Proficiency, Training NPS, CSAT and QA
• Leverage quantitative and qualitative data to identify opportunities that impact the end-user experience

About you:

• A bachelor’s degree in business or related field or an MBA.
• A minimum of 3 years of experience in Customer Support Operations
• Excellent documentation, organizational and time management skills
• Prior experience implementing continuous improvement practices
• Data-driven approach
• Bonus: start-up, zendesk and google suite experience

The anticipated salary range for this position is $55,000 – $89,000. Equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills, experience and other qualifications as well as the candidate’s location of residence. In addition to base salary, some roles may be eligible for a variable bonus based on a combination of company performance, employee performance, and management discretion.

#L1-Remote

Why Lime?

When you join Lime, you join a global community of smart, caring, talented iniduals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:

Competitive salaries, performance-based annual bonus and pre-IPO equity

Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps

Flexible vacation policies with ample paid holidays tailored to country of residence

Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood

Support for retirement and financial goals with unlimited access to financial advisors

Unlimited, complimentary use of our vehicles in hundreds of cities around the world

Professional growth opportunities through quarterly learning days and top-tier tools

Opportunities to connect across teams and locations to network, socialize and volunteer

Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions

Consistent recognition of great work through meaningful rewards and career advancements

Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally erse team which includes iniduals with different backgrounds, abilities, identities and experiences.

Title: Operations Coordinator

Location: Remote within the US

About Us

KeyMe is revolutionizing lockout solutions for homes, cars and businesses. Via artificial intelligence and robotics, KeyMe allows users to store, share, and duplicate their physical keys and RFID cards. Fully automated self-service key duplicating kiosks can be found in over 4,000+ locations across the country in major retailers such as WalMart, Kroger, Rite Aid, 7-Eleven, Menards, AutoZone, and many others.

Additionally, KeyMe offers customers a one-stop solution for all their locksmith needs ranging from lockouts and re-keys to complex installations and custom jobs. All KeyMe locksmiths have extensive experience and are fully vetted to ensure our customers receive the utmost quality experience. With upfront set pricing, customers know they will never be confronted with last minute charges. KeyMe’s smart routing gives customers the ability to monitor their Locksmith’s arrival, job progress, and receive instant receipts. KeyMe is providing unrivaled service quality, prices, and customer experience into the $12B/yr locksmith industry.

KeyMe is an exciting, well-funded (over $150M raised to date), tech company that is solving real consumer pain points. KeyMe is proud to have an open, collaborative and relaxed atmosphere where bright professionals work hard and enjoy what they do. With the added benefit of a friendly, flexible and creative working culture, you’ll be joining a forward-thinking, expanding team to continue opening doors for our customers.

We’re committed to providing a erse, equitable and inclusive workplace where team members from all backgrounds, ethnicities, cultures, and experiences feel welcome and thrive. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

About the Role

What You’ll Be Doing

• Route and manage live field service jobs to kiosks to ensure on-time and quality performance
• Identify and monitor ongoing service performance of kiosk and interact with service professionals and the customer support team to solve problems as they arise
• Remotely troubleshoot kiosk hardware issues

How We Know You Can Do It

• Have basic understanding of the kiosk
• Strong written and verbal communication skills
• Acute attention to detail and high regard for quality
• Strong multitasking skills
• Collaborative attitude to improving quality and efficiency through process change
• Goes the extra mile to ensure a great experience for the customer
• Have experience working in a high call volume position
• Experience using Jira, Twilio, and Google Suite a plus

What You’ll Get

• Health, dental, and vision insurance
• Remote budget to set up your home office and internet stipend
• 401K plan with match
• PTO
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life and AD&D Insurance

Tech Support Specialist II

locations

Remote, United States

time type

Full time

job requisition id

REQ – 02700

Company : ABC Fitness Solutions

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

Job Description

We are seeking a talented inidual to join our team as a Technical Support Offline Representative. This position is directly responsible for handling technical interactions from club owners and or club personnel regarding hardware and software issues that have moved through the Level I workflow.

WHAT YOU’LL DO:

• Listen to, trouble shoot, and document problems reported by club personnel
• Resolve all technical issues related to club software (DT, CRS, OBC, etc.) and hardware
• Maintain a superior phone voice while handling all situations
• Ability to take over escalated calls\situations from the Online team
• Ability to follow escalation protocols when escalating issues to other teams (HD2, TPM, AMGroup, etc)
• Investigate all issues escalated to Offline team within one hour of escalation with appropriate documentation
• Update and maintain cases in the Help Desk Offline queue in Service Now.
• Monitor all Help Desk email distribution lists daily
• Assist level I reps with questions and problems that arises while working cases
• Assist with call Queue during high volume times and take at least 1 hour of online calls per week for QA and continued education.
• Perform other duties as assigned by manager or management
• Regular and reliable attendance required

WHAT YOU’LL NEED:

• Linear troubleshooting skills
• Superior phone voice
• Able to relate to both technical and non-technical users
• Self-motivated
• Ability to deal directly with clients
• Familiarity with all windows operating systems
• Must be able to multi-task
• Ability to problem solve using deductive reason skills in a timely manner
• Basic skills including but not limited to addition, multiplication and ision of whole numbers, decimals and fractions
• Flexibility and adaptability to frequent change
• HS School Diploma or equivalent
• 9 months (post training) of experience in Tech Support with experience in escalations

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture Best Life, One Team, Growth Mindset
• Time Off with our open PTO policy, you pick when you want time off when it’s best for you!
• Days of Disconnect once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave we offer leave for when your family grows by two feet or four paws!
• Fitness Perk we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement.
• Discounts access to discounts with our partners, such as Dell, Microsoft & many more.
• Medical/Dental/Vision coverage
• EAP we get you help when you need it. Period.
• Calm App +4 enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! so many benefits we couldn’t even fit them all here!

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $18.00 — 25.00 USD hourly. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABC is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s ersity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, but also a business imperative. Read more about our commitment to ersity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness Solutions (abcfitness.com) is the premier provider of software and related services for the fitness industry, and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps nearly 16,000 clubs and facilities globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Financial is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

Cryptio is looking to hire a Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in the United Kingdom.

Title: Student Success Manager – Nursing

Location: Remote/Nationwide USA

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

This position will be responsible for enrolling, starting and advising a cohort of students who are interested in undergraduate and graduate programs. This position advises and guides prospective students through the enrollment process, course selection, and programs and provides guidance and advice as the student matriculates through their respective program to graduation.

Primary Responsibilities:

• Advise and guide students regarding career and specific program interest. This includes advising students in all matters relating to the achievement of the desired outcome of graduation.
• Assist and advise the prospective student through the enrollment process specific to the program identified.
• Responsible for all aspects of onboarding enrolled students; providing students with financial guidance as it relates to funding for the program from enrollment through graduation.
• Provide personalized service to advise and support the student, nurture a healthy relationship and continually re-verify alignment of career goals with degree outcomes.
• Orient students with regard to admissions and catalog requirements, academic policies, registration procedures, student resources, programs that will help support the student in being self- sufficient in making proper class and elective selections.
• Service a cohort of students while meeting predetermined student metric requirements.
• Encourage and foster students to progress through the next enhanced degree.
• Adhere to State and Federal regulations, FERPA, and Kaplan Compliance Standards.
• Adhere to continued school-specific programmatic training.
• Provide stellar student experience throughout the student life cycle.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor Degree with a focus in Business, Education, Psychology, or Communications.
• A minimum of 3 years of relevant experience counseling/advising, stellar customer service and/or sales concierge service, management of large customer base.
• At least two years of experience for every year of formal education required. (Applies to internal employees only).
• Technology: Knowledge and skills considered essential in using technology to assist iniduals with understanding the online learning platform as well as career planning.
• Cvue, SRM(SalesForce), CampusLogic, Brightspace
• Proficient with Microsoft Office and/or Google Apps for Work
• Ability to provide advice on academic, organization and university policies and processes to include funding. Ability to understand programs of study, university policies, online platform, student services, and academic organization.
• Excellent verbal and written communication, good listener, interpersonal skills, time management, organizational, problem solving/decision making.
• Conflict resolution, ability to de-escalate student issues.
• Understanding the nuances of FERPA guidance and regulations.
• Analyze the student dashboard and reports to optimize student experience and outcomes.
• Objectively consider issues, identify alternatives, and choose and implement solutions to best support the student.
• In-depth knowledge of online education platforms.
• Identify and understand students career decision-making processes.
• A self-motivated, strong work ethic, go-getter, results-oriented, resilient, compassionate, patient and persuasive, flexible, passionate, ability to multitask, and detail-oriented.
• All interested candidates for this position who do not have a degree must enroll in a degree-seeking program and maintain good standing with any student loan debt.

We offer a competitive benefits package including:

Remote work providing flexible work/life balance

#LI-Remote

This position is a Salary Grade A

Brave is looking to hire an User Support Engineer - Premium Products to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Experience Representative

Customer Care/Customer Service

Work from home

ID: 12314-128

Full-Time/Regular

By joining Numotion, you will be a part of the nation’s leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with inidually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a erse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

SUMMARY OF RESPONSIBILITY:

A Customer Experience Representative is the primary point of contact for the my Numotion App, secondary contact for National Customer Care Center and responsible for re-building loyalty by providing advocacy support between customers and the company. This position will assist with resolution by bringing together the appropriate department employees while managing the correspondence received from all parties. This includes monitoring and responding to all social media.

Essential Functions:

• Provide professional, empathetic, and personal service to each internal and external customer. Patiently responds to frustrated customers and turns difficult situations around to build stronger relationships; including follow-up to ensure satisfaction.
• Monitor, listen and respond to negative reviews, messages, and postings on Numotion’s social media platforms.
• Analyze the customer’s experience while patiently listening to the customer, categorize the level of escalation, and process the request on behalf of the customer, caregiver, funding source, and/or referral source.
• Ensure complete and accurate escalation details are entered into all appropriate systems/databases and proper employees are notified.
• Answer myNumotion chats, service, new equipment, and general questions presented through the myNumotion app or online Contact Us’ form.
• Communicate with the appropriate staff involved in order processing to allow for the most effective flow of orders being processed.
• Enter detailed requests into the systems/databases accurately while also searching for information and speaking with internal and external customers.
• Work well with others by partnering with team members to achieve departmental goals and objectives as a team.
• Open to shifting work schedule as needed, covering for other team members to meet the needs of business and customers.
• Monitor and communicate all social media escalations to all appropriate stakeholders in a timely manner.
• Support the National Customer Care line and route calls to the appropriate branch location, department or inidual.
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• High School Diploma and/or GED.
• One year of related experience and/or training, or equivalent combination of education and experience.

PREFERRED COMPETENCIES AND QUALIFICATIONS:

• Bilingual (Spanish).
• Work independently or with a team, balancing team and inidual responsibilities.
• Prioritize and plan work activities, using time efficiently and effectively; take initiative on projects and day-to-day activities; follow-up on projects and activities as needed.
• Ability to speak clearly and persuasively in positive or negative situations and respond well to questions.
• Ability to write clearly and informatively; edit work for spelling and grammar, varied writing style to meet needs.
• Ability to adapt to changes in the work environment, manage competing demands, change approach or method to best fit the situation.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Strong computer skills in the areas of word processing, spreadsheet applications, database, web base and presentation.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Customer Support Representative

Remote

Contract/Hourly (Full- Or Part-Time)

Company Overview

Bundle is the only 1:1 live skills development solution that specializes in human-centered skills, designing and delivering curated content facilitated live by experts and driven by interactive instruction. Bundle training programs weave together the techniques and perspective learners need to step forward with confidence. The future of learning is human.

We are hiring a Customer Support Representative to help manage our client and member inquiries, technical issues, recommendations, feedback and questions. This Customer Support Representative will play a key role in ensuring Bundle’s clients and members have a positive experience. This role is a full time or part time contract position.

Our ideal candidate will be available to work weekdays and be the primary point of contact during those hours. If you have a passion for building and driving company growth and want to be a part of a passionate, mission-driven team, this is the perfect position for you.

Duties & Responsibilites

• • Respond to and engage all members through website chat, email, and text in a timely manner.
  • Resolve product or service problems by clarifying the member’s question or complaint, determining the cause of the problem, and selecting and explaining the best solution to the problem.
  • Work with internal teams to resolve all inquiries and tickets efficiently.
  • Chat with new or potential members on website to increase engagement and utilization.
  • Select appropriate responses to customer issues and work quickly to resolve them.
  • Answer questions and forward requests from Bundle’s concierge line. Work with the Content and Marketing team to manage expectations for custom Bundle sessions.
  • Gather member feedback and share with Bundle stakeholders.
  • Maintain strong communication with clients and following up to ensure all inquiries are resolved.

Requirements

• • 1-2+ years of relevant work experience.
  • Availability Monday-Friday.
  • Strong communication skills, with the ability to handle high-pressure conversations.
  • Excellent time management skills by being able to balance multiple projects at one time and prioritize customer needs.
  • High level of professionalism.
  • Comfortable in a fast-paced startup environment.
  • Prior experience using HubSpot is a plus.

$20 – $22 an hour

Customer Service Representative (SAP Experience)

Remote

Full time

REQ-7220

It’s fun to work in a company where people truly believe in what they are doing!

SAP experience is a MUST

Come Be Part of a Mission that Matters!

WHO IS NEOGEN:

From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world’s best-known food companies. Neogen’s solutions are critical to the health and well-being of our customers’ operations and in turn their consumers. What we do matters!

Neogen’s culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust the principles which guide our everyday decisionmaking, include Openness, Honesty, Credibility, Respect, and Service. It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.

OUR OPPORTUNITY:

Neogen is looking for a Customer Service Representative to provide effective customer service to all internal and external customers. The successful Customer Services Representative will provide excellent, in-depth knowledge of Neogen products and programs to all customers.

Essential Duties & Responsibilities:

• Communicate effectively to team members and customers
• Provide timely and accurate information to incoming customer order status
• Work side by side our sales team
• Identify and resolve client concerns

Qualifications:

• Strong interpersonal and communication (verbal & written) skills
• Strong organization skills
• Microsoft Office proficiently required, especially in Excel and Outlook
• Experience working with a CRM tool preferred

Education and/or Experience: High School diploma or G.E.D. with 1-3 years of customer service background.

Customer Service Specialist

Remote

Full Time

Solution Tree, Inc.

Entry Level

REMOTE, Work-From-Home Position

About Us

Solution Tree delivers comprehensive professional development to schools and districts around the world. We empower K12 educators to raise student achievement through a wide range of services and products including educator conferences, customized district solutions for long-term professional development, books, videos, and online courses. When you join Solution Tree, you join a highly regarded team that is dedicated to providing quality and excellence in professional development. Guided by our mission, vision, and values, our team is united under one goal to transform education worldwide to ensure learning for all. If you have the passion and skill to help further Solution Tree’s mission, we want to hear from you.

Employees Enjoy

• Innovative, team-oriented environment
• Working with leading voices and rising stars in staff development
• A compensation package that includes competitive pay and benefits such as medical, dental, and vision insurance plans, 401k, paid time off, and more.
• Doing work that matters

Position Summary

The Customer Service Specialist supports our customers across all lines of our business – processing book orders, managing conference registrations, responding to inquiries, and much, much more! This is a fast-paced position that requires multitasking and clear communication with customers and colleagues across multiple departments. It’s a great opportunity to learn the many facets of Solution Tree.

Summary of Essential Job Functions:

• Process orders for physical products, digital resources, and event registrations
• Process, monitor, and review customer returns, working with our third-party warehouse to confirm counts and corrections
• Communicate daily with customers over a variety of inquiries via phone, email, and chat
• Collaborate with other departments throughout our company to ensure a satisfactory experience for our customers
• Other duties as assigned

Minimum Requirements:

The Customer Service Specialist must have customer service experience, basic computer skills (Excel, Outlook, Zoom, and Google Docs), attention to detail, and excellent written and spoken communication skills.

Disclaimers:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Solution Tree is an Affirmative Action – Equal Employment Opportunity Employer.

Location:  US Locations; 100% Remote; Part-Time; Freelance

Be your own boss. Set your own schedule.

🔑 Joining Omni Interactions as an independent contractor, you’ll gain access to support a ride share client. 

🏠 If you partner with us, you’ll work from home, providing customer service to Omni’s clients.

📞 You provide customer service over the phone.

🤑 You earn money by supporting Omni’s clients. 

Be your own boss. Set your own schedule.

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

💵 High pay rates

About our application process

This is the start of your journey to partner with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all client contracts.

Begin your journey by clicking the “Apply Now” button and completing your profile. As part of the application process, you’ll need to take an online assessment which will only take 15 minutes to complete. If you meet the requirements, you’ll receive an invitation within 24 hours to log in to our online portal where you can view and apply to contracts that match your interests. Don’t forget to check out our technology requirements before applying.

Overview

Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings $12 USD per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics. 

Required Skills for Contractors:

💬 Exceptional written and verbal communication skills

✅ Experience with customer service 

🧐 Attention to detail with good problem-solving skills

🤗 Friendly and helpful tone of voice

🙌 Self-motivated, proactive, and resourceful 

👩‍💻 Good at using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🚪 Quiet, uninterrupted space

⌨️ Organized desk area

This is an opportunity specific to those providing service in Puerto Rico.  

Title: Customer Experience Specialist

Location: Remote, US

Who is Flock?

Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society.

Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere. Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter.

While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We have raised over $380M in venture capital including a recent Series E round led by Tiger Global. Now surpassing a 3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Role

This is a fully remote position, so exemplary time management skills, the ability to manage multiple tasks at once, critical thinking, a desire to solve customer problems, and effective communication throughout the customer experience are all key components to being successful in the role.

How you’ll make an impact:

• Become an expert on all things Flock Safety, serving as a valuable resource for current and prospective customers alike
• Provide quick, friendly, and high quality assistance to all customer types via phone, live chat, and email
• Empower our customers by sharing tips and best practices on how to effectively use our software
• Partner with the Product, Engineering, Operations, Sales, Project Management, and Customer Success teams to tactfully resolve escalated situations
• Make recommendations to the Flock Safety product to magnify your impact and drive change across the network
• Contribute to the Flock Safety Customer Help Center to help reduce the need for customers to contact us in the first place

We’re looking for people who:

• Have demonstrated excellence in customer-facing roles for 2+ years
  • For example, current members of the team have prior experience as 911 dispatchers, technical support, and in the hospitality industry
• Are comfortable supporting customers through a variety of contact channels, including phone, chat, and/or email — bonus points for experience with Salesforce or similar tools
• Have excellent written and verbal communication skills
• Have experience troubleshooting technical software and finding creative solutions
• Embrace change and know how to maneuver around challenges and ambiguity
• Have the ability to work independently, prioritize and manage multiple tasks, and clearly communicate necessary information to customers and internal teams
• Can provide clear examples of delivering exceptional customer service while working efficiently
• Have flexibility with their working schedule (potentially some evenings/weekends) – to be discussed during interview process

Feeling uneasy that you haven’t ticked every box? That’s okay, we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

Why Join Us?

Can you imagine a world without crime? We can. Our mission is simple, to eliminate crime. We pride ourselves on building a community of low-ego and easy to work with people. What makes Flock Safety special is a combination of interesting work, a compelling mission, and a chance to change the trajectory of your career. We are at a unique inflection point where, after a few (or many!) short years here, we know you will accelerate your career and look back fondly on your time with us and the work you did to make your community safer.

Salary & Equity: In this role, you’ll receive a starting salary of $60,000 as well as stock options

Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!

Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers.

Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility.

Mental Health: All employees receive an annual subscription to Headspace

Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address inidual grants, model tax scenarios, and answer general questions.

WFH Stipend: $150 per month to cover the costs of working from home.

L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

Home Office Stipend: A one-time $750 to help you create your dream office.

Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area).

Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

Flock is an equal opportunity employer. We celebrate erse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from erse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

Customer Support Representative

Remote, United States

Who We Are

Insurity’s vision is all about empowerment. Empowering insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical software. It’s also about empowering our team members through tools, training, teamwork, and professional development opportunities.

To talk the talk, we must walk the walk. We are trusted by 15 of the top 25 Property & Casualty insurance carriers and 7 of the top 10 MGAs in the U.S. today with over 400 cloud-based deployments and more on the way. That’s proof we walk the walk. While our product suites are some of the most compelling in the industry, it’s our team members who deliver the exceptional value and unrivaled industry expertise our customers appreciate from us.

Our team tells us over and over; working at Insurity offers you the opportunity to collaborate with and learn from some of the most creative and knowledgeable minds in insurance technology. You’ll feel welcomed even before you start your first day with us through our award-winning onboarding program.

Take the first step to joining our team by applying today and we look forward to seeing #UatInsurity.

Insurity’s Next Customer Support Representative

Do you enjoy speaking to customers, troubleshooting billing issues, and finding creative solutions to solve problems? Our Customer Support team is a key function at Insurity establishing and maintaining positive relationships with our international customer base.

What Our Customer Support Representative Will Do

• Troubleshoot and resolve customer issues via phone and email for Insurity products in an efficient, friendly, and well-documented fashion
• Ensure the internal tracking system is up-to-date and proper intake guidelines are adhered to
• Raise issues to appropriate resources per established procedures and ensure follow-up to resolution
• Monitor work queues
• Contribute to a Customer Support knowledge base for training and knowledge transfer purposes.
• Find opportunities to increase service level and quality
• Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc
• Analytical and critical thinking
• Other duties as assigned

Who We’re Looking For

• Minimum 1-year experience in a customer support role supporting customers via telephone and email
• Experience in P&C Insurance industry required
• Written and oral English communication
• Time management including work planning, prioritization, and organization
• Ability to handle multiple priorities or tasks
• Self-starter and quick learner
• Ability to collaborate and work autonomously
• Flexible and adaptable
• Working knowledge of MS Office (Word, Excel, PowerPoint)
• Working knowledge of various Internet browsers

What’s In It For U

• Flex First Workforce: Do your work best from home or from one of our office locations; it’s your choice.
• Generous Time Off: Our leadership believes in taking the time you need when you need it through our Open PTO Policy.
• Day One Health Benefits + Employer-Matched Retirement Savings: You might think these are table stakes, but we know these matter to you.
• More Than Just Core Values: Our values are fundamental in how we attract, train, and retain top talent.
• Award-Winning Onboarding Program: We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year.
• Real Career Growth Opportunities: We love to promote from within with over 20% of our open roles filled through internal applicants last year.
• Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally.
• Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program.
• Continuous Learning Opportunities: Own your development with your own LinkedIn Learning + Ted@Work + Kaplan licenses.
• Discounted University Tuition: Employees and their families can start or continue their university career with less out-of-pocket investment through our partnerships with the University of Arizona Global Campus.
• Employee Referral Bonus: Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a cash bonus.

We have five Core Values at Insurity; one of which is to Act with Integrity. Providing pay transparency helps you make the best decision for you. We continuously analyze and update our salary ranges for our roles according to market trends to not only ensure our employees are paid fairly, but also help close gender, race, and disability wage gaps. Along with the benefits listed above, the salary range for this role is $32,000 to $65,000, commensurate with experience.

Insurity is proud to be an Equal Opportunity Employer

We are dedicated to creating an exceptional work environment for all our employees by extending a culture of ersity, equity, inclusion, and belonging into the very fabric of our organization. We embrace differences and ersity of identity, experience, and thought, and actively strive for inclusive behaviors across our company.

We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

Customer support agent

Location Remote

Type Full time

Department Customer Care

SOAX Team is looking for new team players as a valued addition to our Customer Care department. We are doing everything possible to make our clients’ journey pleasant and effective and hope you are sharing our vision.

Support Agents are responsible for working directly with our customers to help them set up and use SOAX, answer product questions, track user feedback, report and escalate issues to engineers, and act as the bridge between our customers and our Product, Sales, Customer Care, and Tech teams.

You are our ideal candidate if:

• you have at least one year of experience in Customer Support;
• you are fluent in English and Russian;
• you are a proactive person and passionate about Customer Service;
• you are creative and enthusiastic in communication with the client;
• you know how to find compromises, you are lively and not afraid to take the initiative;
• you are familiar with Intercom and task trackers, can systematize knowledge and create knowledge bases;
• you are ready to go the extra mile for each client;
• it is important for you to be proud of what you do;
• you can prioritize and understand what matters;
• you can work in shifts schedule (full time, 4-day working week);
• you’re curious about the world.

What we offer

• Four-day workweek & flexible working hours. We believe in the power of results, not just the number of hours worked.
• Remote-first location policy which means you have the freedom to live and work wherever you choose. You can travel the world or stay put, it’s up to you. And with 4 weeks of paid vacation, 9 company-wide holidays, and 5 additional holidays-on-demand, you’ll have plenty of time to explore.
• At SOAX, we’re all about helping you achieve your wildest dreams. Whether you’re a seasoned pro or just starting out, we provide global opportunities to help you grow and shine. We’re a fast-growing startup with big goals, and we want you to help us achieve the next milestone in our journey.
• We know that continuous learning and development are key to success, which is why we provide learning and development budgets for courses and books. With a competitive salary and benefits in GBP, we’re committed to ensuring you have everything you need to thrive.

Title: Customer Care Associate

Location: Remote-AMER

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

• Complete scope over [department] strategy (we just ask you to get us to [key metric]!)
• Leading a distributed team between [UTC] and [UTC] with exceptional knowledge on [specialism] and [specialism] (you can trust them to handle day to day complications while you guide the team into [key metric]
• Exposure to [complex problem] and partnerships with [another department] to combine ideas and lead the way in enabling [mission

What you bring

• Excellent problem-solving skills and obsessed with the customer journey and customer advocacy.
• 1-3 years experience or its equivalent as a Customer Support and Customer Enablement within a product or tech environment.
• Naturally persistent, kind, and patient.
• You have a strong interest in modern web technologies and apps.
• Writes and speaks fluent English

Practicals

• You’ll report to: Customer Care Manager
• Team: CX
• Location: AMER and APAC
• Start date: As soon as possible

Remote Compensation Philosophy

Remote‘s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

For U.S. applicants: Across all US locations, the base salary range for this full-time position is $33,200.00 to $39,850.00 and equity. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

We offer a generous benefits package to all full-time employees. Currently in the U.S. this includes: 401(k) plan + employer match, flexible paid time off, paid sick leave in excess of local requirements, parental leave, FSA, HSA, health, dental and vision plans. Click here for more information on our global employee benefits*.*

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• unlimited personal time off (minimum 4 weeks)
• quarterly company-wide day off for self care
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

Need help? Email hiring@remote.com