Title: Director, Revenue Operations

Location: New York City, NY

Job Description:

About Us:

About Us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

What You’ll Be Doing: 

Grow Therapy is seeking a Director of Revenue Operations to lead and scale our revenue systems, strategy, and insights across the entire go-to-market organization. Reporting to the VP of Provider Experience, you will oversee the alignment of Sales and Customer Success operations to drive predictable and efficient revenue growth.

You’ll define and execute the strategic roadmap for our RevOps function—owning everything from GTM data infrastructure and analytics, to process optimization, forecasting, and systems governance. As a player-coach, you’ll manage and develop a high-performing team, while working cross-functionally with senior leadership to inform revenue strategy and ensure scalable operations as we enter our next phase of growth.

This is a unique opportunity to architect a world-class RevOps function at a high-growth, mission-driven startup that’s transforming mental healthcare accessibility.

• Own the Revenue Operations Strategy: Design and implement a scalable revenue operations framework.
• Build and Lead a Team: Mentor and lead a growing team of revenue operations professionals focused on systems, analytics, and process excellence.
• Optimize the GTM Tech Stack: Oversee administration and evolution of HubSpot, plus related tools (e.g., Aircall,), ensuring cross-system integration and data accuracy.
• Drive Revenue Intelligence: Develop and maintain forecasting models, performance dashboards, and KPI frameworks to provide actionable insights to leadership.
• Enhance GTM Efficiency: Partner with functional leaders to identify bottlenecks, design process improvements, and ensure operational consistency across the customer lifecycle.

You’ll Be a Good Fit If:

• You have 7–10+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy roles, with 5+ years of people leadership experience.
• You’ve scaled RevOps from early-stage (Series A/B) through high growth (Series C+) and understand how to build sustainable systems from scratch.
• You’re a HubSpot power user, ideally with multiple certifications (Sales, Marketing, RevOps).
• You have a strong grasp of sales methodologies, funnel management, forecasting, and data analytics.
• You’ve worked closely with cross-functional GTM teams and can inform senior stakeholders with data-driven insights.
• You’re a technologist with business acumen,  who understands modern data architecture best practices  — capable of designing for scale but also will roll up your sleeves to execute when needed.

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. 

Employment Type: Full Time, Exempt

This role can be hybrid (onsite from our NYC, San Francisco, or Seattle hub location three days per week: Tuesday, Wednesday, Thursday) or fully remote. Both arrangements include travel 2–3 times per year (e.g., company and department offsites).

Note: Please upload your resume in PDF format 

Full Time Employee Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards therapy and personal & professional growth.
• Mental & Physical Health Support: Weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value erse experiences, transferable skills, and the unique strengths each person brings.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Title: Manager II, QA

Location: Remote, Philippines

Job Description:

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Quality Team

The Quality Team’s mission is to accelerate Thumbtack’s business performance by evaluating interactions and uncovering insights that elevate experiences and mitigate risks. We monitor and analyze conversations between pros/customers and our operations teams to ensure every interaction aligns with Thumbtack’s quality standards. By identifying trends, surfacing root causes, and driving data-informed improvements, we help teams enhance both efficiency and customer satisfaction. Our work ensures that every customer/pro touchpoint builds trust and contributes to Thumbtack’s mission of making it easy for people to care for and improve their homes.

About the role

As a QA Manager, you will lead the daily operations of the Sales/Success Quality team, ensuring that evaluations of customer and pro interactions are accurate, calibrated, and delivered on time. You will lead and develop QA Analysts, facilitate calibration sessions, and translate audit results into actionable insights that drive performance across our operations teams. Partnering closely with Operations, Enablement, and Product Operations teams, you’ll ensure alignment on priorities and help teams act on quality trends and root causes. You’ll be expected to understand operational metric performance through the lens of quality data and collaborate cross-functionally to drive continuous quality improvement across the organization.

What you’ll do

• Lead and manage the day-to-day operations of our Sales/Success Quality team, ensuring timely and accurate delivery of audits and insights.
• Drive calibration and scoring consistency across programs, teams, and QA analysts.
• Analyze QA data to uncover trends, root causes, and correlations to key operational metrics.
• Partner cross-functionally with Operations, Enablement, and Product Operations teams to translate QA insights into process, policy, and performance improvements.
• Oversee the development and refinement of QA forms and monitoring methodologies to align with business objectives.
• Coach, mentor, and develop QA Analysts to strengthen analytical skills, calibration accuracy, and impact.
• Represent QA in meetings, business reviews, and planning sessions, providing data-driven recommendations to improve customer and pro experiences.

In order to be successful, you must bring

• 3–5 years of experience in Quality Assurance with at least 1–2 years in a leadership or people management role. Strong advantage for experience managing quality programs in a sales or revenue-generating campaign.
• Strong analytical and problem-solving skills with the ability to interpret quality data and connect insights to operational performance.
• Proven experience developing and executing QA programs, scorecards, or calibration frameworks in a contact center or sales/ success operations environment.
• Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams and drive alignment.
• Demonstrated ability to coach and develop team members, fostering a culture of accountability and continuous improvement.
• Proficiency with QA and analytics tools (e.g., CRM, QMS, or BI tools). Experience using auto-QA or AI-assisted QA platforms is a strong plus
• Deep understanding of sales/customer success principles, compliance standards, and process improvement best practices.

Thumbtack embraces ersity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to iniduals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected]. 

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Clinic Assistant

Location: Saint Paul, MN,  United States

• Job Identification114879
• OrganizationHealthPartners/GHI, HealthPartners Enterprise
• Locations HealthPartners Clinic St. Paul Como
• Work ScheduleWeek 1:
  Monday 7:30am - 4:00pm
  Tuesday 7:30am - 4:00pm
  Friday 3:30pm - 8:15pm
  Saturday 7:30am - 5:15pm
  Week 2:
  Monday 3:30pm - 8:15pm
  Tuesday 3:30pm - 8:15pm
  Wednesday 7:30am - 4:00pm
• Hours Per Week/FTE23.75 hrs weekly / .59375 FTE
• Union (if applicable)GHI OPEIU Local 12
• Job ShiftDay/Evening
• Position TypePart-time regular
• Job CategoryAdministrative
• DepartmentUrgent Care Clinic
• Pay Range$22.34 - $27.21 hourly
• Pay Range StatementExternally hired candidates will begin at the minimum rate stated above and may be eligible to receive additional compensation based on role (e.g. shift differential, bonus, etc.). Internal Local 12 candidates pay will follow the language set forth in the Collective Bargaining Agreement.
• Overtime Eligibility StatusNon-Exempt
• Worker TypeEmployee

Job Description:

HealthPartners is currently hiring a part-time Clinic Assistant at our Como Clinic in the Urgent Care department.

QUALIFICATIONS:

REQUIRED:

• High School diploma or GED

• Meets one of the following:

• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program

• Two years experience as a medical receptionist

• Two years experience in a customer service position

• One year experience using data look-up and data entry functions on a mainframe or PC based computer system

• One year customer service experience either via telephone or in-person within the last five years

• Demonstrated ability to organize work under pressure

• Demonstrated ability to function with multiple priorities and interruptions

• Excellent oral communication skills

• Excellent written communication skills

PHYSICAL REQUIREMENTS:

Ability to sit or stand for prolonged periods of time. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.

POSITION PURPOSE:

Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group.

ACCOUNTABILITIES:

1. Customer Service

Care for each person as he/she would like to be cared for by:

• Putting the patient first at every opportunity

• Listening to understand each patient

• Showing concern for each patient

• Acting inidually and with others to meet each patient's needs

• Check-in and Co-pay Administration

a. Check in patients in an accurate and professional manner

b. Identify and accurately collect co-pays or appropriate fees

• Use computer-based system to verify patient information

• Understand and communicate benefit changes to members, or refer to appropriate resource

• Communicate wait times in a diplomatic manner

• Direct patients to the appropriate care area

• Prepare reconciliation report

• Provide patients with appropriate forms, questionnaires, etc.

• Computerized Appointment Scheduling for appointments

• Schedule appointments in an accurate and timely manner according to Advanced Access principles

• Maintain knowledge of appointment scheduling practices

• Maintain knowledge of appointment scheduling policies and procedures

• Registration and Verification

a. Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary

b. Verify insurance eligibility, if necessary

c. Register patients in an accurate, efficient, and timely manner

d. Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.

• Specialty Appointment Coordination

• Provide patient with information required to schedule specialty appointments

• Facilitate timely and accurate flow of communication within the clinic

• Answer telephone and respond appropriately to the caller

• Take and relay messages requiring follow-up to appropriate iniduals

• Prepare records and materials for new patient appointments

• Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.

• Maintain open communication with Appointment Center to ensure patient and provider needs are met

• Coordinate schedule templates

• Coordinate emergency schedule changes

• Coordinate schedule holds consistent with Advanced Access principles

• Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes

• General Accountabilities

• Perform other duties as assigned

Title: Culinary Assistant

Location: Burnsville United States

Support & Facility Services

ID: 155550

$17.77- $25.66 / Hourly

Job Type: Part Time

Job Description:

Job Overview

We are looking for a Server/Culinary Assistant. This role is responsible for dining room meal service to our senior-aged residents and maintaining supplies in the kitchenettes for our Senior Living Community in Burnsville, MN.

This part-time food services schedule includes;

• 48 hours every two weeks
• Day shift. Every Monday & Friday and every other Saturday & Sunday
• Cash Out Wages Before Payday with our New Benefit of Early Wage Access!

Arbor Lane Memory Care and Specialty Care Assisted Living emphasizes the total wellbeing of our residents in a warm, newly updated and comfortable home for seniors right on the Ebenezer Ridges Campus in Burnsville. Our comfortable community is designed to accommodate those who become disoriented, or may wander. We include a long tenured staff who believes in our mission to help seniors to heal, discover, and educate for longer healthier, more meaningful lives.

Responsibilities:

• Serves prepared meals to residents and ensures the dining area is clean and inviting
• Promotes and encourages positive resident relations and happiness with their meal service
• Sanitizes equipment, work areas and maintains supplies
• Assists with meal prep and special events
• Provides kitchen support when needed with dish washing and cleaning of floors
• Answers phones and communicates requests appropriately
• Performs duties as assigned and directed

Qualifications:

• Excellent customer service skills and proficiency, teamwork and positive attitude required
• Desire to work with seniors
• Ability to interact empathetically and communicate effectively with residents and staff
• Prefer some work experience in a customer service setting, but not required

Benefit Overview

Ebenezer offers a generous benefits package, including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!

Compensation Disclaimer

An inidual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Title: Customer Experience Specialists

Location: Superior, Colorado

Req. ID: 254524

Job Type: Part-time, Onsite

Job Description:

What to Expect

At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world's transition to sustainable energy to life.

In this role, you will guide customers through every step of their Tesla journey-from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We've created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking.

What You'll Do

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase-building a complete and personalized customer profile
• Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests
• Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
• Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers
• Provide the highest level of customer service to all current and future owners
• Perform additional tasks as assigned to meet business needs

What You'll Bring

• 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
• Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
• Ability to work evening hours, weekends, and holidays in a retail environment
• Valid driver's license required
• For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
• For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

Compensation and Benefits

Benefits

As a part-time Tesla employee, you will be eligible for:

• 401(k) with employer match
• Employee Assistance Program
• Sick and Vacation time
• Tesla Babies program
• Back-up childcare and parenting support resources
• Pet Insurance

Expected Compensation

• Tesla Advisor, Sales 1 - $17.28 - $25.92/hour

• Tesla Advisor, Sales 2 - $19.44 - $29.16/hour

• benefits for all levels

Pay offered may vary depending on multiple inidualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

**Title:**Customer Supply Chain Support

Location: Kennedy Space Center United States

Job type: Onsite 

Job Description:

SpaceX L6-1581 Roberts Rd, Kennedy Space Center, FL 32815

FL055 In Plant Store

Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm

10 - 28 hours/week

OVERVIEW:

Working as Part-time Customer Supply Chain Support, you will engage in a variety of activities to support the customer's supply chain in order to improve the performance of the onsite business. This is an entry level position where you will build a foundation of experience in customer relationship management and operations. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

RESPONSIBILITIES:

The duties and responsibilities of this position include, but are not limited to:

o Responding and coordinating resources relative to customer requests

o Managing inventory

o Placing and fulfilling orders

o Receiving and shipping inventory

o Executing inventory fulfillment within the customer facility

o Sourcing and quoting new and existing products

o Participating in continuous improvement activities and implementing new business processes

o Monetizing and reporting the value of supply chain management activities to the customer

REQUIRED POSITION QUALIFICATIONS:

The following skills and qualifications are required for this position:

o 18 years of age or older, due to the nature of work

o Possess or are working towards a degree in Supply Chain/Operations Management OR have equivalent industry experience and knowledge of the local market

o Excellent written and oral communication skills

o Proficient computer skills

o Demonstrate strong math aptitude, attention to detail and sense of urgency

o Highly motivated, self directed and customer service oriented

o Be comfortable in a sales-oriented environment

o Demonstrate our core values of ambition, innovation, integrity and teamwork

o Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs

o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)

PREFERRED POSITION QUALIFICATIONS:

o Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed

o Possess an interest in career advancement

ABOUT US:

Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

PART-TIME BENEFIT:

Fastenal offers a 401(k) with an employer contribution.

Title: Customer Experience Specialist

**Location:**ROCKVILLE, Maryland

Req. ID: 250426

Job Type: Part-time, Onsite

Job Description:

What to Expect

At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world's transition to sustainable energy to life.

In this role, you will guide customers through every step of their Tesla journey-from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We've created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking.

What You'll Do

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase-building a complete and personalized customer profile
• Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests
• Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
• Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers
• Provide the highest level of customer service to all current and future owners
• Perform additional tasks as assigned to meet business needs

What You'll Bring

• 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
• Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
• Ability to work evening hours, weekends, and holidays in a retail environment
• Valid driver's license required
• For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
• For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

Compensation and Benefits

Benefits

As a part-time Tesla employee, you will be eligible for:

• 401(k) with employer match
• Employee Assistance Program
• Sick and Vacation time
• Tesla Babies program
• Back-up childcare and parenting support resources
• Pet Insurance

Expected Compensation

$18.24 - $38.48/hour + benefits

Pay offered may vary depending on multiple inidualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Title: Admission Specialist - PT

Location: Fort Pierce United States

Job type: Onsite

Job Description:

Part-Time Admissions Specialist

Indian River State College | The River

At Indian River State College, every day is an opportunity to make a difference. As part of our Enrollment Services team, you'll be the first friendly face many future students meet - helping them take the next step toward changing their lives through education.

We're looking for a Part-Time Admissions Specialist who enjoys connecting with people, solving problems, and guiding others through important decisions. You'll play a vital role in helping students and families understand their options, navigate enrollment, and feel supported from the moment they walk through our doors.

What You'll Do

• Welcome students and visitors at the Crews Hall Welcome Desk (W-Building) with professionalism and warmth.

• Listen and assess each visitor's needs, then connect them to the right person or resource.

• Provide accurate information about programs, enrollment steps, and key deadlines.

• Maintain organized records in our student information systems.

• Keep the lobby area inviting and up to date with the latest materials.

• Support the Information Call Center by answering questions and routing calls as needed.

• Collaborate with team members across Enrollment Services to ensure every student feels seen, heard, and guided.

What You Bring

• At least three years of clerical experience, ideally in student services or customer-facing environments.

• A strong commitment to exceptional service and a positive, student-centered attitude.

• Clear, confident written and verbal communication skills.

• Proven ability to manage multiple tasks accurately and efficiently.

• Experience with Microsoft Office and Windows applications.

• Comfort working both independently and collaboratively with a erse student population.

• Sound judgment and discretion when handling sensitive information.

Preferred: Associate's degree.

Physical & Work Requirements

This position involves regular sitting, standing, and light lifting (up to 25 lbs). You'll use standard office equipment such as phones, computers, and copiers. All employees are expected to follow safety standards and uphold The River's values of care, integrity, and service.

Why Join The River

You'll be part of a college known for its welcoming community and student-first approach. At The River, we believe in meeting students where they are - and helping them rise higher. Every interaction you have helps shape a student's journey and strengthens our mission to expand access, opportunity, and success for all.

Compensation and Application Deadline

Pay rate for this position starts at: $17.36/hour | Exact compensation may vary based on skills, experience and education | Open until filled

Title: Receptionist (2680)

Job Description:

Work Location: Parkersburg, WV

Job Location

PMC-Parkersburg, WV Corps - Parkersburg, WV

Position Type

Temporary Part Time

Salary Range

$10.00 - $11.00 Hourly

Job Category

Admin Support

Work Schedule: Temporary Part-time (up to 28 hours/weekly)

This position is responsible for:

Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing and filing.

Key Responsibilities:

• Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.
• Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
• Records and updates statistical information; ensures the accuracy and completeness of the same.
• Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.
• Receives, responds to, and assists people requesting social service assistance; assists in registering clients; maintains supply of maps and phone numbers for social services; locates appropriate personnel to assist visitors.
• Notifies proper iniduals when visitors or clients have arrived; ensures that visitors and clients have signed-in.
• Adds/deletes names and extensions to the phone list to ensure the list remains up-to-date on a daily basis; proof reads telephone lists for mistakes before list is printed.
• Sorts and distributes mail; ensures all mail reaches appropriate destination; assists with preparing bulk-mail.

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Ability to operate a telephone and/or switchboard.
• Ability to sort documents alphabetically and numerically.
• Ability to perform routine mathematical computations.
• Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

WHAT ARE WE LOOKING FOR IN YOU:

Education and Experience:

• High school diploma or G.E.D.; AND
• Two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities OR
• Any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.

Title: Receptionist

Location: Newburyport United States

Wage Information: The wage range for this position is $17.00/hr - $20.40/hr, dependent on prior work history and experience

Employment type: Part-Time

Job Category: Admin - Clerical

Job Description:

Responsibilities

• Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Coordinates guestroom reservations.
• Maintains current list of residents who are hospitalized.
• Updates appointment calendars, including transportation and beauty calendars, as directed.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.).
• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Orders, receives, and maintains office supplies.
• Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.
• Collects money for store purchases and meal tickets, etc.
• May drive company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as assigned.

Qualifications

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Able to add and subtract two digit numbers and to multiply and ide with 10's and 100's.
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.
• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living's family of brands has openings for iniduals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
• Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

Title: Strategic Customer Success Manager

Location: US

remote

Job Description:

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out erse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

At Axon, we’re on a mission to protect life and build a safer, more connected world through innovative technology. Our Enterprise segment is one of our fastest-growing areas, presenting a unique opportunity to make a significant impact in an evolving market. As a Strategic Customer Success Manager, Enterprise, you will play a pivotal role in shaping the customer experience, driving adoption, and expanding Axon’s footprint within enterprise organizations. This is a high-visibility role where you will develop strategic relationships, solve complex challenges, and directly influence product innovation. If you’re looking to elevate your career, this role offers the chance to lead enterprise customer strategies, work cross-functionally with top industry talent, and be part of a dynamic, rapidly expanding team. You’ll gain expertise in cutting-edge technology solutions while driving measurable business impact for both Axon and our customers.

What You’ll Do

Location: Remotely in the United States and within one hour of a major airport

• Develop and manage strategic success plans for a portfolio of enterprise customers, driving adoption, engagement, and value realization.

• Act as a trusted advisor, proactively identifying opportunities to expand usage of Axon’s platform and ensuring customers achieve their desired outcomes.

• Track and analyze adoption metrics to assess customer health, implementing data-driven strategies to improve retention and mitigate risks.

• Own and drive complex customer escalations, coordinating cross-functional teams to achieve rapid and effective resolution.

• Provide regular business reviews and communicate key milestones, impact metrics, and opportunities to both customers and internal senior leadership.

• Collaborate with internal teams—including Product, Sales, and Support—to advocate for customer needs, shaping Axon’s roadmap and offerings.

• Lead customer enablement efforts through training webinars, best practices sharing, and proactive guidance on product adoption.

• Maintain CRM hygiene (e.g. Success Plans, Health Scores, etc.) to enable data-driven decision-making.

• Develop scalable success playbooks, mentor junior team members, and contribute to the continuous improvement of Customer Success processes.

What You Bring

• Bachelor’s degree or equivalent experience.

• 5+ years in a customer-facing role, with at least 3 years managing enterprise-level customers in a Customer Success or Account Management capacity

• Proven ability to develop and execute customer success strategies, driving adoption and retention at scale.

• Strong experience managing escalations and coordinating cross-functional teams to drive issue resolution.

• Data-driven mindset with experience using customer success platforms and strategic planning tools to track engagement, identify trends, and optimize the customer experience.

• Exceptional project management skills with a track record of balancing multiple priorities while delivering high-impact results.

• Demonstrated ability to influence customer decisions and internal strategy through data, insights, and relationship-building.

• Experience mentoring or coaching team members, contributing to process development, and driving best practices.

• Excellent communication, presentation, and relationship-building skills, with the ability to engage effectively at all levels of an organization.

Benefits that Benefit You

• Competitive salary and 401k with employer match

• Discretionary paid time off

• Paid parental leave for all

• Medical, Dental, Vision plans

• Fitness Programs

• Emotional & Mental Wellness support

• Learning & Development programs

• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 108,750 in the lowest geographic market and USD 145,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. T

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building erse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values ersity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work.

Title: Customer Development Manager, Meijer

Location: Rosemont, IL, US

Department: Customer Development/Sales

Job Description:

Travel Required?:  Travel - 25% of time

Hybrid

No Relocation Assistance Offered

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

As the Customer Development Manager for our Meijer team, you will be primarily responsible for managing the relationship with one of the fastest growing retailers in the US and a market leader in the Midwest. The inidual will be responsible for developing and executing sales strategies, negotiating contracts, forecasting and planning, PO and service level management, and ensuring that we are a preferred supplier partner for the customer. It is critical that the inidual has strong analytical skills, experience of managing a P&L, and has an ability to identify and build solid growth plans based on the synergies between Meijer's and Colgate’s strategic goals.

This inidual will work with a lot of cross-functional partners, internally and externally, and should have strong storytelling, collaboration and persuasion skills to gain cross-functional alignment.

** This role is based out of our office located in Rosemont, IL. **

What you will do

• Have ownership & responsibility to deliver sales objectives on volume, spending and retail execution
• Formulate and execute our strategic plan to ensure you reach maximum volume, profitability and customer service. You’ll be engaging and leading your cross functional partners across, Category, Digital, Omni Marketing & CS&L, behind your category and customer objectives.
• Demonstrate consumer insights associated with strong Colgate brand equities to drive incremental growth and strengthen the customer investment, so that it is consistent with Retail Environment strategy, brand strategy, and shopper insights.
• Lead customer engagement, have direct relationship responsibility for your category counterparts at Meijer, and build a joint business plan.
• Work closely with your Team Manager, and Grocery LT to seek clarity, and drive excellent two-way communication and alignment.
• Manage customer level P&L, including building effective baseline and promotional activities with accurate volume and spend.
• Manage your trade spend management, reconciling and updating your plans at the end of each month, ensure timely deduction management and perform ROI analysis.  
• Leverage Revenue Growth Management principles to grow the business.
• Accurate demand planning and forecasting to ensure optimal service levels for the company and the customer.

Required Qualifications:

• Bachelor's Degree
• 3+ years of experience in sales, category management role(s) or similar roles
• Strong analytical mindset and experience working with data and analytical tools
• Understanding of P&L management, and good negotiation skills
• Solid understanding and experience working with syndicated service account, loyalty data (Nielsen, IRI)
• Proficiency in Microsoft Office and Google Suite (i.e, Sheets, Slides, Docs)

Preferred Qualifications:

• Experience working in consumer product goods
• Previous experience working with Meijer
• Experience working in or with Omni-Commerce teams
• Previous experience working with Broker Partners to drive superior execution

Compensation and Benefits

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion

Equal Opportunity Employer

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

#LI-Hybrid

Title: (Fluent English) Technical Support Team Lead (India, remote)

Location: India

Type: Contract

Workplace: Fully remote

Job Description:

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Team Lead today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 

What you will do:

• Handle escalated issues and ensure customer satisfaction
• Lead and support the customer support team
• Follow established procedures to escalate issues to the appropriate internal teams and stakeholders
• Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs
• Collaborate and communicate effectively with the client’s internal teams to ensure smooth operations and timely issue resolution.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• 1+ years of proven experience in Technical Support
• Experience in team management
• Excellent problem-solving abilities
• Familiarity with analytics and reporting tools
• Fast typing skills and ability to manage multiple tasks simultaneously
• Excellent problem-solving abilities
• Customer-oriented and responsible attitude

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an inidual approach, and a wholesome positive experience.

Title: (Fluent English) Technical Support Team Lead (India, remote)

Location: DL IN

Type: Contract

Workplace: Fully remote

Job Description:

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Team Lead today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do:

• Handle escalated issues and ensure customer satisfaction
• Lead and support the customer support team
• Follow established procedures to escalate issues to the appropriate internal teams and stakeholders
• Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs
• Collaborate and communicate effectively with the client’s internal teams to ensure smooth operations and timely issue resolution.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• 1+ years of proven experience in Technical Support
• Experience in team management
• Excellent problem-solving abilities
• Familiarity with analytics and reporting tools
• Fast typing skills and ability to manage multiple tasks simultaneously
• Excellent problem-solving abilities
• Customer-oriented and responsible attitude

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an inidual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Title: (native Romanian) Chat Support Consultant, crypto (Remote)

Locations:

Gyula, Békés County, Hungary

Békéscsaba, Békés County, Hungary

Debrecen, Hajdú-Bihar, Hungary

Sarkad, Békés County, Hungary

Battonya, Békés County, Hungary

Type: Contract

Workplace: Fully remote

Job Description:

Passionate about blockchain technology and the future of digital finance?

What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?

Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do:

• Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints

• Build positive and long-lasting relationships with customers

• Handle customer inquiries and feedback

• Provide valid, accurate information and solutions to customer requests

• Maintain up-to-date knowledge of the company’s trading platform and general market conditions

• Understand customers’ needs and deliver constructive feedback to the management team

• Continuously seek ways to improve team performance and work efficiency

• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role:

• Native Romanian and strong English proficiency (minimum C1 level)

• At least 6 months of live chat support experience, preferably in crypto or financial services

• Strong analytical, logical thinking, and problem-solving skills

• Positive and responsible attitude

• Basic financial knowledge or payment/banking experience is preferred

• Crypto industry knowledge is a plus

• CRM experience in Salesforce is an advantage 

• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

• Flexible schedule

• Opportunity to work fully remotely

• Inclusive international environment

• Compensation in USD

• Rewards system 

• Good bonuses for referring friends

• Paid intensive training and probation

• Work-life balance

• Responsive management interested in your growth and long-lasting cooperation

• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an inidual approach, and a wholesome positive experience.

Zora is looking to hire a Community Support Specialist (Part-Time) to join their team. This is a part-time position that can be done remotely anywhere in Europe.

Title: Customer Service Administrator

Location: Falmouth , England, UK 

Temporary, Hybrid

**JN-**102025-6852683

 Salary: £26,000 - £28,000 per year

Job Description:

Job Description

• Respond to customer enquiries promptly and professionally via phone and email.
• Process orders accurately using internal systems, ensuring timely delivery.
• Coordinate with internal teams to address and resolve customer issues effectively.
• Maintain detailed records of customer interactions and transactions.
• Assist in the preparation of purchase orders, customer reports and documentation as required.
• Support the development of improved customer service processes and workflows.
• Ensure compliance with company policies and industry regulations.
• Provide administrative support to the wider customer service team when needed

The Successful Applicant

A successful Customer Service Administrator should have:

• Previous experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office and familiarity with order processing systems.
• A detail-oriented mindset with strong organisational abilities.
• A positive attitude and a commitment to providing outstanding customer service.
• Problem-solving skills and the ability to work independently or as part of a team

What's on Offer

• Competitive salary of approximately £27,000 per annum.
• Hybrid working - 2/3 days in the Falmouth office
• Comprehensive benefits package, including an excellent pension scheme.
• Opportunities to develop within a supportive and collaborative environment.
• 12-month fixed-term contract with excellent permanent and long term prospects.

If you're ready to contribute to a customer-focused team within the industrial and manufacturing industry, apply now to join this exciting opportunity in Falmouth!

Title: Account Executive-Business Development-Hybrid

Location: Boston United States

Job Description:

Job Description

• Manage and nurture relationships with existing clients to ensure retention and growth.
• Sales role focused on upsell / cross sell within existing accounts.
• Work closely with clients to maximize revenue growth.
• Act as the primary point of contact for client inquiries, resolving issues promptly and professionally - work with Customer Service and Customer Support teams as needed.
• Collaborate with internal teams to deliver tailored solutions that meet client needs.
• Track and report on client account activity, including sales performance and customer feedback.
• Develop strategic account plans to align with business objectives and client goals.
• Stay up to date with industry trends and competitor offerings to provide valuable insights.
• Support the sales team in achieving overall revenue targets and business growth.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an inidual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

A successful Account Manager should have:

• A strong background in account management or sales within the SaaS sector.
• 5-10+ years of total experience, 3-5+ years in a SaaS Account Management role.
• Exceptional communication and interpersonal skills to build lasting client relationships.
• A results-oriented mindset with a focus on meeting and exceeding targets.
• Proficiency in using CRM tools and managing client data effectively.
• Ability to analyze client needs and provide customized solutions.
• Excellent organizational skills to manage multiple accounts simultaneously

What's on Offer

• Competitive salary ranging from $80,000-100,000 base salary annually, $160-200k total compensation.
• Hybrid working schedule 3 days per week downtown Boston - amazing office space.
• Comprehensive benefits package to support your health and well-being.
• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities within the technology and telecoms industry.
• A supportive and inclusive company culture that values ersity.

Contact

Abby Phelan

Quote job ref

JN-102025-6865329

Title: IT Support Executive

Location: International United States

International Permanent SG$4,500 - SG$5,500 per month (SG$54,000 - SG$66,000 per year)

Job Description:

Job Description

• Provide 1st line (telephone) and occasional 2nd line (deskside) IT support, ensuring timely resolution of incidents and requests.
• Log all issues in BMC Helix, escalating unresolved cases to appropriate 2nd or 3rd line teams and monitoring progress.
• Keep customers informed on the status of their calls and maintain strong client relationships.
• Collaborate with regional IT Support Officers, IT Operations, Belfast Service Desk, and global teams to ensure seamless service delivery.
• Coordinate with ITIL process teams on change, release, problem, and configuration management.
• Work closely with local/regional IT, training teams, and other technical teams to facilitate smooth operations.
• Provide guidance, training, and mentoring to team members.
• Develop a solid understanding of the business, meet agreed OLAs/SLAs, and complete assigned tasks within deadlines.

The Successful Applicant

• Minimum 4 years' IT experience (including at least 3 years in 1st line support).
• Strong customer service skills with excellent verbal and written communication.
• Proficient in Windows 10, Microsoft Office, VPN, Citrix, Active Directory, Remote Exchange Console, and service desk/call management tools.
• Practical knowledge of ITIL processes, end-user IT services, and professional services sector operations.
• Strong organisational skills, able to work under pressure and resolve incidents logically and efficiently.
• Self-motivated, credible, and passionate about technology, with the ability to explain technical concepts in business-friendly terms.
• Experience supporting global environments, with cultural awareness and adaptabililty
• Ideally from legal or other professional services industry

What's on Offer

Great work culture

Good opportunity to work in a global industry leading law firm

Contact

Jayden Yap (Lic No: R22110369/ EA no: 18C9065)

Quote job ref

JN-082025-6811488

Phone number

+65 6416 9897

Title: Personal Tax Semi-Senior

Location: Folkestone,

Job type: Hybrid

Job Description:

£30,000 - £35,000 per year

• Preparation and review of tax returns and computations
• Liaising with clients on tax compliance issues
• Supporting the Tax team and Tax Manager on more complex technical assignments
• HMRC Returns
• Helping clients understand and manage their tax liabilities effectively
• Contributing to the team's goals and supporting colleagues
• Ensuring compliance with internal processes and external tax regulations
• Participating in internal and external professional development opportunities
• Providing excellent customer service to maintain client relationships

The Successful Applicant

A successful Tax Semi-Senior should have:

• A strong academic background
• ATT (with aspirations to pursue CTA) is desirable
• This role has been created for future succession planning purposes. It would be a good fit for a candidate that aspires to be a Tax Manager of the future
• Excellent analytical skills and attention to detail
• Proficiency in using tax software and other relevant computer applications
• Excellent communication and interpersonal skills
• A positive attitude and willingness to learn

What's on Offer

• An estimated salary range of £30,000 - £35,000 per year
• Depending on the candidate's location, there may be some flexibility to work from home one day per week
• A supportive and inclusive team culture
• Opportunities for professional development and growth
• A positive work-life balance with a professional services firm in Folkeston

Title: Business Systems Analyst | CPG | Wood Dale, IL

Location: Wood Dale United States

Permanent

 USD85,000 - USD105,000 per year

Job Description:

• Serve as the primary internal expert for ERP, CRM, and other core business systems.
• Analyze, document, and optimize business processes across Finance, Supply Chain, Sales, and Quality departments.
• Manage system configurations, user permissions, dashboards, and reporting tools to support operational needs.
• Administer enterprise data visualization platforms such as Power BI or Tableau.
• Translate business requirements into functional specifications for ERP and integrated systems.
• Support Finance with reporting, bill of materials (BOM) costing, inventory reconciliations, and master data management.
• Collaborate with Sales and Customer Service teams to enhance CRM workflows and support customer integrations (e.g., EDI, customer portals).
• Act as the primary point of contact for external IT partners and system consultants.
• Lead small to mid-sized projects, including system enhancements and integrations.
• Coordinate system upgrades, testing, and issue resolution in partnership with vendors.
• Design and maintain financial and operational dashboards using Excel, Power BI, and ERP reporting tools.
• Establish standards for data modeling, dashboard development, and performance metrics.
• Analyze system-generated data to identify inefficiencies and drive continuous improvement initiatives.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an inidual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

• Manufacturing industry experience.
• Previous experience as a Business Systems Analyst or in a closely related role.
• Proven ability to design and develop dashboards using Power BI.
• Hands-on experience with data modeling, analytics, or Power BI development.
• Familiarity with large-scale ERP systems such as NetSuite, Sage X3, or similar platforms.

What's on Offer

• Competitive salary with bonus opportunities
• Comprehensive benefits starting on Day 1, including PTO
• Flexible remote work options (1-2 days per week)
• Rapidly growing company offering clear career advancement
• High-visibility role with collaboration across senior leadership
• Positive, collaborative, and team-focused work environment
• Stable organization with strong opportunities for long-term growth

JN-102025-6860222

Global Customer Operations

Location: Bogotá Temporal

Job Description:

• Come work for an international company from the health industry in the GCO Dept.
• We offer a Hybrid work, going to the office once a week, in Bogotá, COP 4.5M
• Acerca de nuestro cliente

A dynamic, global organization committed to excellence in customer operations, offering growth, innovation, and impactful leadership opportunities in supply chain.

Descripción

Here are the key responsibilities for the Global Customer Operations Associate Supervisor role:

• Lead and manage the Global Customer Operations team to ensure timely and accurate customer service.
• Oversee staff selection, training, development, and shift coverage.
• Develop and maintain documentation such as SOP's, work instructions, and training records.
• Monitor and analyze performance metrics to identify strengths and areas for improvement.
• Manage employee performance, including evaluations, improvement plans, and disciplinary actions.
• Ensure compliance with internal policies and contribute to continuous improvement efforts.

Perfil buscado (h/m)

Bilingual (En & Sp) proactive leader with strong communication skills, proven experience in customer service or call center environments, and a talent for team development.

Qué Ofrecemos

Work in a multinational health company. Hybrid work with only one day in the office per week. Monthly salary of COP 4.5 M. Obra o labor contract for 6 months with the possibility to extend it for 6 more.

Contacto Carlos Correa

Ingresar referencia para vacante JN-102025-6866204

Title: Cash Application Analyst

Location: Bogota ,Colombia

**JN-**092025-6833747

Permanente 

Salary: COP6,000,000 - COP6,500,000 por mes (COP72,000,000 - COP78,000,000 por año)

Job Description:

• Apply incoming payments (wires, ACH, checks) to customer accounts in ERP systems with precision and timeliness.
• Investigate and resolve unapplied or misapplied cash, working closely with collections and customer service teams.
• Reconcile daily bank statements and ensure alignment with accounts receivable ledgers.
• Monitor and clear suspense accounts, ensuring compliance with internal controls.
• Collaborate with OTC teams to support end-to-end processes and improve cash flow visibility.
• Communicate with internal stakeholders and external customers to clarify payment details and resolve discrepancies.
• Generate and maintain reports on cash application metrics and aging items.
• Support month-end closing activities and audit requests related to cash postings.

Perfil buscado (h/m)

We are looking for a detail-oriented and proactive Cash Applications Analyst with 1 to 2 years of experience in the Order-to-Cash cycle, and a strong focus on cash application processes. The ideal candidate will be bilingual in English and Spanish, with proven experience supporting regional operations across Latin America. This role is key to ensuring accurate and timely application of incoming payments, supporting financial integrity and customer satisfaction.

• 1-2 years of experience in cash applications or accounts receivable, preferably within the OTC cycle.
• Experience working with LATAM markets and understanding of regional banking/payment practices.
• Proficiency in English (Spoken)
• Familiarity with ERP systems (SAP, Oracle, or similar).
• Strong analytical skills and attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment

Qué Ofrecemos

• Great benefits
• Hybrid modality

Title: Team Lead - S2

Location: NY-Tonawanda

• Company: FedEx Logistics
• Category: Facility Operations
• Employment Type: Full Time
• Worker Sub-Type: Regular
• Remote: No
• Location: 555 Riverwalk Parkway, Tonawanda, NY 14150, United States

Job Description:

This is role is hybrid out of our Tonawanda, NY office. It will allow some work from home opportunity and some in the office work dependent on company policy.

Schedule: 2nd Shift -Tuesday to Friday 4:00pm – 12:30am and Saturday 3:30pm – 12:00am.

Overview:

• To complete and assign work-specific activities to team members and to provide direction and guidance as well as training in the completion of these activities. This includes resolving complex work-related issues by establishing strong relationships with both internal and external customers.
• Ensures team members complete necessary specific work-related activities and assignments on time. Maintains outstanding internal and external customer service while demonstrating sound communication skills. Provides direction and guidance to team members by answering questions on any specific work-related issue(s) or problem(s). Resolves routine and complex issues relating to the team's day-to-day activities and provides guidance and training on new activities. Assigns work activities based on team members' skill levels. Performs a quality audit of completed activities for each team member including the recording and tracking of results. Reviews errors and completes or arranges the necessary training for each team member based on results of the audit. Compiles data and completes daily, weekly and monthly reports to ensure quality measurement goals are achieved. Maintains and controls the flow of work to and from other departments. Compiles information and completes a team productivity and quality report. Works with supervisor and/or manager in anticipating and/or identifying any existing problems with an inidual team member's productivity/ performance and also with the team as a whole with regard to workflow and productivity output. Makes professional recommendations to management regarding continuous constructive work-related activities that would further enhance or improve workflow production and results.
• Hs diploma/equivalent. A thorough knowledge of specific area responsible for and applicable gov regs. At least 3 years business exp of which 2 years in a brokerage industry and/or customs brokerage working environment. 1 Yr in a position of support and/or assistance in a team or in enviro w/proven leadership skills in which this position will oversee team members. Strong communication, multitasking, and organizational skills. Ability to maintain strong working relationships with both internal and external customers. Ability to train and motivate team members in order to ensure a high optimum flow of work productivity.

Experience:

• High school diploma/GED.
• At least 3 years business experience of which 6 months in a brokerage industry and/or customs brokerage working environment.
• Strong communication, multitasking, and organizational skills.
• Ability to maintain strong working relationships with both internal and external customers.
• Ability to train and motivate team members in order to ensure a high optimum flow of work productivity.

Pay Transparency:This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay:16.50 -27.76 USD Hourly

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

Title: Clinical Specialist CRM - FT Myers / Naples

Location: FL-Naples

Job Description:

remote type

Remote

locations

Naples, Florida, United States of America

time type

Full time

job requisition id

R50080

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

Bring your talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.

CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION:

Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives.  CRM seeks collaborative candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes, and systems by being accountable, having a voice and taking action.

Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management.  Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.

To find all Cardiac Rhythm Management Clinical Specialist roles available please use #crmcs in the key word search at jobs.medtronic.com

A DAY IN THE LIFE:  POSITION RESPONSIBILITIES:

• Technical Support

• Successfully completes CRM Field Technical Training – including online and field-based training

• Performs checks/interrogations of all CRM medical device systems post sign-off

• Supports implants of all CRM products post sign-off

• Provides on-call support as needed on evenings and weekends post sign-off

• Provide troubleshooting support as requested

• Operational Support

• Assures completion of patient registration and any other required hospital documentation

• Helps manage consignment inventory and trunk inventory once obtained

• Provides additional inventory support to meet customer needs

• Maintains software on programmers throughout the district as directed

• Assists with managing daily coverage logistics as needed

• Educational Support

• Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed

• Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off

• Sales Support

• Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer

• Assists with obtaining customer POs throughout the quarter

• Has a basic understanding of the competitive landscape

• Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives

• Ongoing Technical Development

• Stays up to date on new products, solutions and patient management offerings

• Completes all assigned training in a timely manner

• Performs other related duties as assigned

MUST HAVE - BASIC QUALIFICATIONS:

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME

• High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-
• Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-
• Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing

NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:

• Thorough working knowledge of medical terminology and the medical device industry
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• Strong work ethic in accomplishing objectives of the position
• Expertise with Microsoft tools & other applications (i.e., SalesForce.com)
• Ability to meet vendor credentialing requirements
• Excellent customer service skills
• Excellent interpersonal, written/verbal communication skills
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

PHYSICAL JOB REQUIREMENTS:

• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions
• Frequent required travel to customer clinics, hospitals, and offsite meetings.  While performing the duties of this job, the employee is regularly required to be independently mobile
• Continuous verbal and written communication
• Frequent 2- handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level
• Sitting, standing and/or walking for up to eight plus hours per day
• Environmental exposures include eye protection, infectious disease and radiation
• Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R.
• Frequently required to use hands to finger, handle or feel objects, tools or controls
• Ability to effectively use a mobile phone, PC, keyboard and mouse
• Frequent bending/stooping, squatting and balance
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer
• Must be able to drive approximately 80% of the time within assigned territory.
• Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management.  Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.
• Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application.

Travel Requirements:

• Minimum travel of 10%

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here.

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here.

The provided base salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.

ABOUT MEDTRONIC

Together, we can change healthcare worldwide.  At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday.  It is what makes this an exciting and rewarding place to be.

We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team.  Let’s work together to address universal healthcare needs and improve patients’ lives.  Help us shape the future.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Medtronic will provide reasonable accommodation for qualified iniduals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:  http://www.uscis.gov/e-verify/employees

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

Salary ranges for U.S (excl. PR) locations (USD):USA: $72,000.00 - $90,000.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Learn more about our business, mission, and our commitment to ersity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified iniduals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Title: Analyst I - II - Customer Programs

**Location:**Denver,

Job type: Hybrid

Job Description:

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a erse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page. 

Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Position Summary:

Develop, analyze, manage, coordinate and support various Universal Service Program (low income assistance programs) metrics and reports for UGI Gas and Electric Division’s Universal Service Programs to assist with regulatory filings.  Lead efforts to automate and utilize the Department of Human Services (DHS) data sharing of customer information for LIHEAP recipients. Review and analyze customer data to ensure eligibility for new and continued enrollments into UGI’s low-income assistance programs. Partner with the Digital Marketing Team to coordinate the creation of marketing campaigns compliant with regulatory commitments while targeting LIHEAP customers for enrollment into programs. Assist in the creation of monthly management reporting including details on customer participation, spending, energy savings realized, etc. for all Customer Assistance Programs. Assist with data analysis and program management efforts for other strategic regulatory initiatives such as the LIURP Notice of Proposed Rulemaking and auto enrollment of UGI Electric customers into CAP.

Principal Accountabilities:

Regulatory Commitments:

•              Work with the Business Unit and Information Technology resources to integrate data from DHS data sharing for use by the Customer Outreach Department Team, Customer Care Representatives, and Community Based Organizations to enroll customers in the Customer Assistance Program (CAP) and to recertify customers once enrolled.

•              Utilize DHS data received to prepare marketing campaigns to solicit UGI Gas customers not enrolled in CAP; ensure compliance with PUC Data Sharing Order.

•              Utilize DHS data received to prepare marketing campaigns to solicit UGI Electric customers for CAP auto enrollment.

•              Utilize DHS data received to pre-qualify customers to apply for LIURP and/or Operation Share grants (based on additional criteria for each program).

•              Assist LIURP team with data analysis, program coordination, and implementation efforts related to the PUC Noticed of Proposed Rulemaking taking effect in 2026.

•              Oversee analysis and completion of auto enrollment of UGI Electric customers into CAP, as well as the feasibility study of expansion to UGI Gas.

Metrics and Data Tracking:

• Create, analyze, and maintain metrics for all Universal Service Programs including CAP, LIURP, Operation Share, CARES, and LIHEAP federal grants.  Examples of metrics include customer participation, actual vs. budget spending, contract compliance, etc.
• Create new Universal Service Program monthly reporting criteria and associated metrics for use by internal management as well as assistance with required regulatory filings.
• Track Purchase Orders and ensure appropriate funding levels exist for administrative costs for CAP and Operation Share.
• In coordination with the Finance Team, assist with completion of annual budget templates for Universal Service Programs.  Once budgets are approved and finalized, assist with tracking monthly variances.

Customer Program Execution:

• Ensure various marketing campaigns identified in UGI’s Consumer Education & Outreach Plan filed with the PUC are completed in a timely and accurate manner. Examples include but are not limited to; twice a year marketing for Self-Reported Low Income CAP enrollment and other targeted campaigns as needed, such as LIURP targeted messaging. Utilize SAP reporting functionality to generate targeted customers lists and partner with Digital Marketing Team to create and deploy marketing campaigns. Assist with the development of metrics to evaluate the success of the campaigns.

• Additional duties as required. Manage contracts for CAP and Operation Share. Attend and participate at industry events such as PUC BeWise and Energy Association of Pennsylvania monthly meetings and annual conference.  Consolidate and analyze Universal Service Program data, metrics, and create Power Point presentation slides for quarterly meetings with stakeholders and regulatory intervenors as part of the Universal Service Advisory Committee. Assist Customer Outreach Department with community (WARM) events to promote the availability of UGI’s Universal Service Programs. Assist with Base Rate Case processes including, but not limited to; coordinating responses and timely submittal of discovery brought by regulatory parties.

Knowledge, Skills and Abilities: 

• Analytical and program management experience preferred, familiarity with marketing strategies beneficial.
• Ability to collect, understand, and analyze customer programs and communicate to management the impact this data will have on the success of the Universal Service Programs. Experience with SAP (or similar ERP system) used to generate and analyze monthly reports and establish key performance indicators (KPIs).
• Ability to work cross-functionally and assist management drive projects to completion.
• Excellent oral and written communication skills.
• Advanced knowledge of Excel, Power Point, and Word.

Education:

• Bachelor’s degree in business or marketing preferred.
• Level I – Entry level, analysis and program management experience and/or Utility experience preferred
• Level II – At least 2 years’ experience working in program management, marketing, or financial analysis. Customer Program and/or Utility experience preferred.

Position level will be commensurate with experience.

UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.

As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Title: Implementation Consultant

Location: Chicago, IL 60661 or New York, NY

Business Development |

Full Time, Contract, and Temporary |

From $40.00 to $50.00 per hour

Job Description:

• Hourly pay: $40-$50/hr (Pay varies based on candidates' locations and experience)
• Worksite: Leading professional development and networking company (Chicago, IL 60661 or New York, NY 10118 - Hybrid)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 7 Month Assignment

A leading professional networking company seeks an Implementation Consultant. The successful candidate will act as a short-term, client-facing strategic partner for our talent solutions accounts. The company offers a great work environment!

Implementation Consultant Responsibilities:

• Help customers successfully adopt, activate, and realize ROI from our most strategic hiring solutions.
• Lead customers through defined implementation engagements, acting as a short-term consultant focused on change management, stakeholder alignment, and solution adoption.
• Execute and adapt project plans to guide clients through strategic milestones with an eye toward long-term impact.
• Conduct consultative sessions to help customers navigate change, drive adoption, and align the talent solutions tools with their recruiting strategy.

Implementation Consultant Qualifications:

• 5+ years of experience in an Account Management, Implementation, Change Management, Project Management, Customer Success, Consultancy and/or Training role
• Experience working with multiple customers flexing strong prioritization skills.
• Experience and knowledge of AI and prompt engineering are preferred.
• Experience with Dynamics and Smartsheets is preferred.
• Consultative approach to training and leading through change is preferred.
• Strong ability to derive insight from utilization data to address client goals is preferred.

#PP

Title: Administrative Assistant

Location: IN-Indianapolis

Job Description:

Job Requisition ID

244187W

Job Location

Indianapolis, Indiana, United States

Work Place Type

Hybrid

At Corteva Agriscience, you will help us grow what’s next. No matter what your role, you will be part of a team that is building the future of agriculture – solving the world’s food problems through innovation, technology, and putting people first. Corteva has an exciting opportunity for an Administrative Assistant to join our company in Indianapolis, IN. 

VISA Sponsorship is not available for this position. 

Relocation assistance is not offered for this position. 

Hybrid position

What You’ll Do: 

• Coordinate travel and hotel arrangements. 

• Organize and plan internal / external meetings. 

• Provide general administrative support to various team members. 

• Handle daily transactions with high accuracy. 

• Assist with contract administration duties, office supply and equipment ordering as well as other purchasing needs. 

• Resolve routine and non-routine inquiries. 

• Attend and participate in departmental meetings.  May organize, provide input, take minutes and distribute information. 

• Compose and/or prepare correspondence, spreadsheets, presentations, documents and reports.  Proofread for content and typographical errors and ensure correct spelling, punctuation and grammar as needed. 

• Verify and process credit card expense reports for expenses. 

• Maintain and update calendars. 

• May assist in department budget preparation and with related program expenses. 

• Process invoices for accounts payable. 

• Support the hiring/onboarding of employees. 

• Plan and execute event details (food and beverage details, audio visual needs, entertainment, speakers, agenda, air and ground transportation, etc.) for meetings and events. 

• Work with external vendor to contract events and financial reporting on events. 

• Coordinate and schedule customer tours, field days, training sessions, and/or customer events and crop shops. 

• Travel and provide onsite support at designated events throughout the year.  Travel is required 5-10% of the year. 

• Perform other duties as assigned.

Education:  

• You have a high school diploma/GED.

What Skills You Need: 

• You have 2 years of administrative, office management, event planning/coordination or other related education/experience.  

• You have previous experience with planning/coordinating events. 

• You value serving the business and our customers, so you are willing and able to work overtime as needed during peak seasons.  

• You respect yourself and others and have a strong ethical mindset, therefore you are able to maintain confidentiality and discretion. 

• Your attention to detail and your organizational skills are outstanding! 

• You have good verbal, interpersonal, and writing skills. 

• You engage coworkers and visitors by welcoming them; you enjoy helping people and serving as the face of the business. 

• You have a valid US driver's license, so you are able to drive a company vehicle when needed.  

• You are a computer, Guru! Microsoft Office (Word, Excel, etc.), computer applications, SharePoint, etc. You name it, you rock it! 

• You are willing and able to travel, 5%-10%, when necessary. 

• You see problems as challenges and enjoy the opportunity to solve them and make improvements. 

• You are flexible, able to multi-task responsibilities with competing priorities, work well under pressure and plan to meet deadlines. 

• You have a positive attitude, enjoy working independently and being part of a erse team environment. 

• This is a hybrid position which requires working Tuesday through Thursday on site and remote work the remainder of the week.

What Makes You Stand Out: 

• An associate degree. 

• Experience with Concur Travel & Concur Expense reporting system.

Benefits – How We’ll Support You:

• Numerous development opportunities offered to build your skills

• Be part of a company with a higher purpose and contribute to making the world a better place

• Health benefits for you and your family on your first day of employment

• Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays

• Excellent parental leave which includes a minimum of 16 weeks for mother and father

• Future planning with our competitive retirement savings plan and tuition reimbursement program

Title: Yup’ik Contact Center Bilingual Agent

Location: Remote

Temporary

Entry Level

Job Description:

THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY

Position Summary: The Yup’ik Bilingual Contact Center Agent will provide critical support to iniduals and communities impacted by Typhoon Halong by delivering timely, compassionate, and accurate assistance in both Yup’ik and English. As a Contact Center Agent, you will be responsible for handling inbound and outbound calls in Yup’ik, providing exceptional customer service, and resolving customer inquiries efficiently.  The ideal candidate should possess excellent communication skills, patience, and the ability to multitask in a fast-paced environment in our contact center.  If you enjoy helping others, you will find this role to be challenging and rewarding. 

 This position is remote using a Virtual Desktop Interface (VDI), requiring a quiet, secure, and confidential workplace.   

Job Duties and Responsibilities include:

• Answer incoming calls promptly and professionally, actively listening and addressing customer inquiries and concerns.  Make outbound calls to follow up on customer inquiries and issues, verify information, as necessary. 

• Identify customer needs, research issues, resolve complaints, and provide solutions.   

• Follow communication scripts and provide product and service information to customers.

• Maintain up-to-date knowledge of program policies, procedures, and project updates by completing required training in a timely manner.

• Adhere to all call handling procedures, including protocols for verifying identity and protecting caller privacy and sensitive information.

• Research required information using available resources.

• Process orders, forms, and applications efficiently and accurately.

• Escalate complex issues to the appropriate department or leadership for resolution. 

• Maintain customer records and update databases with relevant information. Document all call information according to standard operating procedures, and time frames.

• Recognize, document, and alert the management team of trends in customer calls.

• Maintain ownership of lifecycle of call, including follow up and escalation to supervisors where necessary. 

• Meet daily qualitative and quantitative targets, and achieve all objectives for service, productivity, and quality. 

• Adhere to contact center scheduling, ensure telephone coverage during contact center hours of operations.

• Perform clerical or administrative tasks and other duties as assigned.

• Perform other duties as assigned

• Complete all required compliance training as required

Skills and Competencies:

• Excellent verbal and written communications skills in English and Yup’ik.
• Experience using MS Office and Teams.
• 1-3 years of previous experience in a call center or customer support role. 
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situations appropriately.
• Positive attitude, team player mentality, and willingness to learn and adapt. 
• Strong attention to detail, time management, and decision-making skills.
• Must be comfortable with multi-tasking and working in a fast-paced, high-volume call center.
• Ability to demonstrate empathy and professionalism.
• Maintain a reliable internet connection on a designated laptop in a quiet, secure, confidential workspace.
• Willingness to work flexible hours to support business needs and various time zones.  
• Maintains regular, punctual attendance, and follows company timekeeping policy.
• Ability to partner with your leaders and meet performance standards based on feedback from your direct supervisor. (One on one coaching, on the spot coaching feedback, annual reviews, etc.)

Education and Experience:

• Previous experience in a Disaster Recovery call center, however, is not required. (Important due to the nature of our projects in Emergency Services and Disaster Management Services)
• Case management experience preferred.
• Contact center software familiarity.

Required: 

• High school diploma or equivalent. 
• Excellent English and Yup’ik communication skills, both verbal and written.   
• Willingness to work flexible hours, including nights and weekends, as needed.

Job Description Disclaimer: This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.

Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, which includes TB Customer Relations, LLC are an Equal Employment Opportunity Employer.

Mortgage Loan Servicing Representative (Remote-Hybrid)

Upper Marlboro, MD

Lending – Loan Servicing 

Full-Time - Remote-hybrid 

Hybrid

NASA Federal Credit Union is in search of a Mortgage Loan Servicing Representative responsible for delivering exceptional customer service via telephone, mail, and email while assisting members with NASA FCU lending products and services.

The Mortgage Loan Servicing Representative will maintain accurate data in our loan servicing systems for mortgage loans as well as acting as a member and branch liaison for all mortgage loan transaction-related questions.  

This position will onboard new first mortgages, set up escrow accounts for new mortgages, post payments and payoffs to mortgages, and process annual escrow analysis.  It will also respond to internal and external email communications and track recordation and process lien releases for first mortgages and home equity Deeds of Trust. 

The Mortgage Loan Servicing Representative will be responsible for auditing/maintaining MERS system and processing mortgage corrections, transfers due to security breach or removal of member from account, as well as credit bureau reporting and corrections.

You must reside in Maryland, Washington DC, or Virginia.

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following with other duties may be assigned.

Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.  

Level I:

• • Address member correspondence via inbound/outbound phone calls and email
  • Ensures accurate and timely generation of periodic billing statements
  • Onboards new first mortgages to FICS
  • Handles all internal/external member inquiries pertaining to documents (Notes, Deeds of Trust, Title Policies)
  • Completes Verification of Mortgage forms
  • Processes payoff requests and transactions for all real estate loan types
  • Posts payments to all real estate loan types
  • Responsible for mailing Goodbye (Retail Sold) and Welcome letters (Correspondent)
  • May be cross trained in select duties of the Mortgage Loan Servicing Representative II position

Level II: (In addition to the requirements of Level I)

• • Sets up escrow accounts for new mortgages
  • Performs servicing transfers for loans sold to new investors
  • Responsible for transferring mortgages to investors in MERS in a timely manner
  • Tracks recordation and processes lien releases on first mortgage and home equity Deeds of Trust
  • Files all mortgage documents within the vault and tracks outgoing original documents
  • Verifies accuracy of 10% of new mortgages and critical fields
  • Responsible for research and corrections to mortgages
  • Responsible for mortgage account transfers due to security breach or removal of member from account
  • Has a thorough knowledge of FCRA; responsible for credit bureau reporting, disputes, and corrections
  • Assists in the preparation of yearly 1098 and 1099 tax forms
  • Reviews daily, weekly, and monthly reports
  • May also be responsible for all or part of the duties of the Mortgage Loan Servicing Representative I position
  • May be cross trained in select duties of the Mortgage Servicing Representative III position

Level III: (In addition to the requirements of Level I & II)

• • Reviews and audits new escrow setups for accuracy
  • Disburses payment of taxes, insurance, and private mortgage insurance
  • Contacts member regarding delinquent taxes and cancellation of insurance
  • Responsible for the force placement of hazard and flood insurance as needed
  • Coordinates with Management to pay delinquent taxes to prevent tax sale; redeems collateral from tax sale
  • Analyzes, prepares, and mails annual escrow analysis statements
  • Processes final escrow disbursements
  • Reviews member requests for waiver of existing escrow accounts
  • Reviews member requests for waiver of private mortgage insurance
  • Coordinates mortgage hazard and flood insurance claims
  • Files blanket coverage claims for home equity lines/loans
  • Processes and verifies all rate adjustments on Adjustable Rate Mortgages and Commercial Loans
  • Responsible for verifying monthly and quarterly rate adjustments on Home Equity Lines of Credit
  • Responsible for loan modifications/partial releases on all real estate loan types
  • Responsible for reviewing and processing year-end tax statements
  • Completes MERS audits, tracks receipt of transfers on Correspondent Loans
  • Responsible for servicing mortgages under the Servicemember’s Civil Relief Act (SCRA)
  • May also be responsible for all or part of the duties of the Mortgage Loan Servicing Representative I and II positions

Education and Experience: Level I:

• • A high school diploma or general education degree (GED) and one-year relevant experience and/or training required
  • Excellent communication skills – written, oral, and listening
  • Ability to work independently, as well as collaboratively
  • Acute sense of urgency, with strong time management skills – meeting critical deadlines/goals with accurate work
  • Ability to prioritize and multi-task
  • Must be proficient in Microsoft Suite

Level II: (In addition to the requirements of Level I)

• • A high school diploma or general education degree (GED) and two to four years relevant experience required

Level III: (In addition to the requirements of Level I & II)

• • Bachelor’s Degree in relevant field preferred and three to six years relevant experience required
  • Strong knowledge of mortgage systems, mortgage procedures, credit union and governmental agency regulations and policies.

Our generous benefit package includes:

• NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.

  +Insurance coverage begins the 1st day of the month, following 30 days after hire date.

  *100% Credit Union-Paid

  All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.

• $45,000 - $65,520 / Annually (based on experience and level)

• Remote-Hybrid (will require onsite presence)

• Full-Time Employee Benefits (Includes all Part-Time benefits listed below)

• Health Insurance (Choice of two nationwide PPO plans)

• High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*

• Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+

• Dental Insurance: Generous employer contribution toward premium+

• Vision Insurance: Generous employer contribution toward premium+

• Long-term Disability Insurance+*

• Flexible Spending Medical Account (FSA)+

• Flexible Spending Dependent Care Account+

• Health Savings Account (HSA)+

• Voluntary Supplemental Life Insurance+

• Voluntary Dependent Life Insurance+

• Voluntary Short-term Disability Insurance+

• Voluntary Long-term Care Insurance+

• Part-Time Employee Benefits

• 401(k) with employer match up to 6% and immediate 100% vesting

• Gain Sharing Bonus (eligibility rules apply)*

• Life Insurance/AD&D+*

• Vacation Leave (excluding Outside Loan Officers)

• Sick and Safe Leave

• 11 Paid Holidays

• Education Assistance

• Employee Referral Bonus*

• Credit Union Membership Eligible

• Employee Assistance Program+*

• Identity Theft Protection (Additional fee to add family members)+*

• Pet Health Insurance

• Employee Discount Program

Binance is looking to hire a Customer Service Specialist (Hindi/ English) to join their team. This is a full-time position that can be done remotely anywhere in South East Asia or on-site in Lisbon.

Title: Underwriting Manager-AgriBusiness Division

Location: Cincinnati United States

Job Description:

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Running a farm or ranch has always involved a lot of risks. But these days, rapid changes in the industry are raising the stakes. Advanced technologies and new environmental concerns are pushing farming and ranching in new directions. But no matter how much things change, one thing never will: Great American's AgriBusiness Division's commitment to keeping farmers and ranchers strong with effective insurance coverage.

The AgriBusiness Division has been helping farmers and ranchers manage the uncertainties of doing business as far back as 1886. Today, the ision provides coverage for full-time farms, ranches, and other agricultural operations in 44 states. The farm products can cover businesses that range from fruit and vegetable farms to livestock operations and the equine farm products cover a wide range of risks ranging from monoline property and liability, care custody or control to umbrella and auto.

We are looking for a Underwriting Manager to join our AgriBusiness ision in either our Cincinnati, OH or our Ocala, FL office. Training will be fully in person, with the opportunity to work a hybrid schedule after training is completed.

Essential Job Functions and Responsibilities

• Responsible for overseeing Underwriting team operations, optimizing workflows and ensuring high productivity.
• Responsible for developing and implementing strategic plans for the Underwriting team to ensure alignment with business goals and objectives.
• Evaluates the quality and volume of underwritten risks and prepares detailed reports to communicate findings.
• Cultivates and leverages strategic relationships with internal and external stakeholders to drive and sustain profitable growth.
• Ensures meticulous documentation of underwriting decisions and maintains compliance with state and federal insurance regulations.
• Leads the assessment of policy renewals and modifications, identifying strategic improvements and risk mitigation opportunities.
• Oversees the delivery of exceptional customer service. Develops and monitors management reports on service levels, activities, and customer experiences, and implements strategic improvements as necessary.
• Manages and updates underwriting rules and guidelines, rating manual rules, and insurance laws and regulations as needed.
• Performs other duties as assigned.

Job Requirements

• Bachelor's Degree in Business, Economics, Risk Management and Insurance, or a related field or equivalent experience.
• Generally, a minimum of 9 years of underwriting experience or a related field, including a minimum of 4 years of leadership experience.
• Continuing progress toward and/or the completion of a professional designation preferred, such as Associate in Underwriting (AU), Chartered Property Casualty Underwriter (CPCU), Certified Insurance Counselor (CIC), Program in General Insurance (INS) or Associate of Risk Management (ARM), or a marketing designation.
• Typically manages 2 or more reports. Implements policies, procedures, and strategies under the direction of management.
• Allocates resources efficiently and sets realistic timelines.
• Participates in annual planning and goal-setting. Ensures that the team meets performance targets.
• Responsible for performance and coaching of staff and decisions regarding talent selection, development, and performance management. Ensures new members of the team receive proper training and meet performance targets.

Business Unit:

Equine Mortality

Benefits:

Compensation varies by role, position level, and location. Inidual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.

Title: Customer Sustaining Manager

Location: United States

Job Description:

At TE, you will unleash your potential working with people from erse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

The Customer Sustainment Manager role is responsible for proactively driving all customer Commercial activities related to sustaining business to ensure customers receive maximum value and enhanced customer experience from TE for assigned region and/or specific customers.  This role thoroughly understands & manages customer lifecycle with a deep understanding of Buyer / Customer needs and overall objective is to ensure protection of & growth of sustaining business.

This role is located remotely in the US and will support the Western region of the country.

Job Requirements

• Focus on sustaining business security ensuring specialised relationship management & driving high level & consistent EETC (Extraordinary Experiences for Targeted Customers) Service levels across the Medical Business Unit.
• Develop & maintain key business relationships with higher level Customer Sourcing and Procurement representatives & leaders to drive customer success, experience & protection of sustaining business.
• Build and maintain strong working relationships with internal colleagues in Sales, Marketing, Product Management, Customer Care, & Operations, to cultivate cooperation in customer focus and delivering EETE (Extraordinary Experiences for TE).
• Act as an advocate between customers and business functions e.g.  Product Management / Operations, Customer Care to ensure the appropriate resources are engaged to address specific obstacles impeding a customer’s supply & service.
• Manage escalations ensuring ownership & accountability including but not limited to meeting stated commitments, managing customer expectations, tracking recoveries to close out, ensuring visibility & operations alignment in management of customer inventories to support sustaining business protection & growth.
• Conduct regular Monthly Forecast demand reviews with customer to ensure alignment on customer requirements and clarity for SIOP Demand review process.
• Manage customer product lifecycle management, ensuring market intelligence and insight regarding EOL planning, or transition to next generation pipeline in conjunction with Tech Sales lead & Product Management.
• Manage & lead customer communications in relation to major change projects such as qualifications for transitioning to new equipment, Capacity improvement projects, Tooling replacement projects, Process improvement/VAVE projects, & large-scale product changes e.g. Coating change project.
• Coordinate & conduct formal business reviews in the form of MBR’s/QBR’s/ABR’s preparations to drive high level customer engagement ensuring best practice applied and consistent business review process executed. Drive internal inputs business review process & follow up actions to closure.
• Collaborate with Commercial teams to ensure coordinated approach on key large multi-sites connected programs, across internal PBU’s & external customer sites.
• Support & encourage Face-to-Face customer Engagement as part of overall customer experience as well as hosting customer site visits, trade shows, support Tech Days in conjunction with Sales team.

What your background should look like

• Bachelor’s degree and 5+ years of frontline account management or related experience; those without a secondary degree but who have equivalent experience will also be considered
• Experience with Medical Device OEMs a plus
• Ability to communicate effectively at all levels of organization, including senior management and technical personnel
• Ability to work within a fast-paced and dynamic environment
• Ability to multitask and self-direct
• Proven customer service skills
• Demonstrated strong communication skills
• Demonstrated proficiency with Microsoft Office and relevant SFA tools & systems e.g. Salesforce, Mediafly, PowerBI etc.
• Strong SAP experience
• Ability to manage and coordinate escalations

Competencies

SET : Strategy, Execution, Talent (for managers)

ABOUT TE CONNECTIVITY

COMPENSATION

BENEFITS

EOE, Including Disability/Vets

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

Location:  

Wilsonville, OR, US, _

City:  Wilsonville

State:  OR

Country/Region:  US

Travel:  10% to 25%

Requisition ID:  142744

Alternative Locations: 

Function:  Sales & Marketing

Title: Software Help Desk Manager

Location: Wixom United States

Hybrid

Full time

Job Description:

About Us:

How many companies can say they've been in business for over 178 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a erse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in our Wixom, MI location. Hybrid, 3 days in office, 2 days remote.

What's the role?

We are seeking a dynamic and innovative Software Support Help Desk Manager to lead our support team while driving the integration of AI technologies to enhance processes, improve efficiencies, and deliver exceptional service to our internal and external customers. This role combines traditional help desk management responsibilities with a forward-thinking focus on leveraging AI solutions to optimize workflows, reduce response times, and elevate the overall customer experience.

Sound Interesting?

Here's what you'll do:

Help Desk Management

• Oversee daily operations of the software support help desk, ensuring timely and effective resolution of customer issues.

• Develop and implement policies, procedures, and best practices to deliver best-in-class customer service.

• Monitor key performance indicators (KPIs) such as ticket resolution time, customer satisfaction, and first-call resolution rates.

• Manage and mentor a team of Applications Engineers, fostering a culture of continuous improvement and collaboration.

• Act as an escalation point for complex or high-priority support issues.

AI-Driven Process Optimization

• Identify opportunities to integrate AI tools (e.g., chatbots, predictive analytics, and automated ticket triaging systems) into help desk operations to improve efficiency and accuracy.

• Collaborate with IT and software development teams to design, implement, and maintain AI-driven solutions.

• Use AI to analyze support ticket trends, predict recurring issues, and proactively address potential problems.

• Develop automated workflows and self-service tools to empower users and reduce manual intervention.

• Stay updated on emerging AI technologies and evaluate their potential application within the support environment.

Strategic Planning & Collaboration

• Partner with cross-functional and global teams to align help desk strategies with organizational goals.

• Provide insights and recommendations to senior leadership based on data-driven analysis of support operations.

• Lead initiatives to improve the scalability and adaptability of the help desk as the organization continues to grow.

• Ensure compliance with data security and privacy regulations in all AI implementations.

Do you qualify?

• Bachelor's degree in Computer Science, Information Technology, Engineering, Artificial Intelligence or Machine Learning or a related field (commensurate work experience may also be considered).

• 3-5+ years of experience in managing technical teams, demonstrating a successful track record of team leadership and performance.

• Strong understanding of AI technologies, including machine learning, natural language processing, and automation tools.

• Hands-on experience with support software, enterprise systems and AI platforms.

• Excellent problem-solving skills and the ability to analyze complex systems and processes.

• Strong leadership, communication, and interpersonal skills.

• Ability to adapt to rapidly changing technologies and business needs.

• Ability to travel approximately 10-20% of the time

Nice to Haves:

• Experience implementing AI-driven solutions in a customer support environment.

• Familiarity with service management frameworks.

• Knowledge of data analytics tools and techniques.

• Certification in AI or machine learning (e.g., Google AI, Microsoft AI Engineer).

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay

• The list goes on!

Your ZEISS Recruiting Team:

Holly Greenwood-Mosher

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Title: IT Support Analyst

Job ID

2025-9250

Category

Technology

Brand

Attain Finance

Remote

Yes

Location : Country

US

Overview

Are you ready to make a difference in the world of consumer finance? At Attain Finance, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.

Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit. Each brand is constantly evolving to better serve our customers.

Be part of a dynamic team that is shaping the future of consumer finance. Apply today and take the next step in your career with Attain Finance!

Responsibilities

As an IT Support Analyst, you will be the first point of contact for end-users seeking technical assistance in a remote work environment. You will provide front-line support, troubleshoot issues, and ensure a high level of customer satisfaction. Your role is crucial in resolving technical problems, escalating complex issues to Tier 2 or higher support levels, and maintaining the smooth operation of IT services from a remote setting.

Key Responsibilities

• Respond promptly to user inquiries via phone, email, or ticketing system. Provide technical support and guidance to end-users in a professional and courteous manner.
• Troubleshoot and resolve basic hardware, software, and network issues remotely. Perform initial diagnostics and attempt to resolve issues within defined SLAs (Service Level Agreements).
• Log, categorize, and prioritize support tickets using the company's ticketing system. Track and update the status of issues, ensuring timely resolution and clear communication with end-users.
• Assist with the setup, configuration, and troubleshooting of IT equipment remotely, including computers, printers, and peripherals. Provide support for common applications and operating systems.
• Provide support for Office 365 applications, including email setup, configuration, and troubleshooting.
• Familiarity with AWS and AppStream is a plus. Assist with basic troubleshooting and user support related to these platforms.
• Provide support and troubleshooting for Windows 10/11/MacOS, including system configurations, updates, and common issues.
• Identify and escalate unresolved or complex issues to Tier 2 or higher support levels. Ensure proper handoff and documentation of escalated cases.
• Maintain accurate and detailed records of support activities, solutions, and procedures. Contribute to the development and maintenance of knowledge base articles and technical documentation.
• Adhere to company policies, procedures, and IT security protocols. Ensure compliance with regulatory requirements and industry best practices.

Qualifications

Qualifications

• Education: Associate’s degree in Information Technology, or a related field, or equivalent work experience.
• Experience: 1-2 years of experience in IT support or a related customer service role.
• Technical Skills:
  • Proficiency with common operating systems, such as Windows 10/11/MacOS and office applications (Microsoft Office 365)
  • Basic understanding of networking concepts (IP addresses, DNS, etc.) and hardware components.
  • Familiarity with ticketing systems and remote support tools is a plus.
  • Good understanding of Active Directory and/or Azure Active Directory, and experience performing basic functions such as password resets and security group changes.
  • Familiarity with AWS and AppStream is a plus.
• Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively both independently and as part of a remote team.
  • Strong organizational skills with the ability to manage multiple priorities.
• Certifications (Preferred):
  • CompTIA A+ or equivalent certification.
  • ITIL Foundation certification is a plus.

Additional Information

• Work Environment: This position is fully remote. Candidates must have a reliable internet connection and a suitable home office setup to perform their duties effectively.
• Work Hours: 9AM - 6PM (CST)

Base Hourly Rate: $20.00 - $24.00 USD

The base hourly range represents the low and high end of the anticipated salary range for this position based on the U.S. average. The actual base hourly rate offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time employees are eligible for the following benefits, starting on day one: Paid Time Off, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our 401k program, starting on the first of the month following 30 days of employment with a company match.

This employer participates in E-Verify for US-based hires.

#AttainFinance

#Hybrid

EEO Statement

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Title: Events Manager

Location: Stanford United States

Job Description:

Stanford University School of Medicine, located in the heart of Silicon Valley, was founded in 1858 with a mission to be the premier research-intensive medical school that improves health through leadership, ersity, and a collaborative approach to discovery and innovation in patient care, education, and research.

With more than 4,500 faculty, each providing a unique mix of research, education, and patient care effort, organized in 28 different departments and 9 different institutes and centers, supported by more than 4,500 staff, occupying 1.6M square feet of academic space in more than 80 buildings, and collectively generating about $1.6B in revenues, the School of Medicine is Stanford's largest school and truly a complex organization.

Holistically, the School of Medicine is rooted in a culture of excellence and values innovation, collaboration, and life-long learning. To foster the talents and aspirations of our staff, Stanford offers career development programs, competitive pay that keeps pace with market trends, and benefits that increase financial stability and promote healthy, fulfilling lives.

Stanford Medicine is the single brand used for 3 different entities: Stanford School of Medicine, Stanford Health Care, and Stanford Children's Health. Stanford Medicine is led by a partnership among the Dean of the School of Medicine and Stanford's two hospital CEOs. Stanford Medicine's mission is: "Through innovative discovery and the translation of new knowledge, we improve human health locally and globally. We serve our community by providing outstanding and compassionate care. We inspire and prepare the future leaders of science and medicine."

Based in Stanford, California, Stanford University School of Medicine is seeking an in-person Events Manager to lead and manage high-quality events, large meetings and site visits for the Stanford Medicine enterprise. This person will serve as an event leader on complex, large-scale events/meetings, including venue selection, speaker management, registration and attendee tracking, vendor and budget management, on-site event management and collaboration with Stanford Medicine leaders on content creation.

Duties include*:

• Serve as project manager of multiple activities, scope out project tasks/team assignments and guide team to create work plans and schedules, monitor progress, and meet milestones.
• Oversee the management of event and operations team and/or production consultants to produce quality, multi-faceted events and productions.
• Establish and maintain relationships with internal and external university partners.
• Operate as account manager on deliverables, program metrics, and status reports.
• Work cross-departmentally to prepare and manage complex program budgets.
• Recommend and schedule events, large meetings and site visits into appropriate off-campus and on-campus venues.
• Oversee registration strategy and logistics.
• May hire and oversee support staff, students and contingent event staff.
• Train and supervise junior event planners and operations staff in proper execution and implementation of events.
• Other duties may also be assigned.

DESIRED QUALIFICATIONS:

7-10 years of event experience.

EDUCATION & EXPERIENCE (REQUIRED):

Bachelor's degree and five years of relevant experience or combination of education and relevant experience.

KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):

• Superior project and event management skills.
• Ability to manage a erse team of staff and contingent labor, holding them to deadlines and the highest quality output.
• Demonstrated experience with financial management of complex event budgets requiring excellent analytical skills.
• Extreme attention to detail and deadlines; ability to prioritize and manage complex workflows.
• Excellent communication, time management, and customer service skills. Must be well organized and detailed oriented.
• Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness.
• Demonstrated high level of confidence in making strategic decisions, good judgment, and innovative and creative problem solving skills.

CERTIFICATIONS & LICENSES:

Must possess and maintain a valid California non-commercial Class C Driver's License.

PHYSICAL REQUIREMENTS*:

• Frequently stand/walk, sit, perform desk-based computer tasks, use a telephone.

• Occasionally kneel/crawl, twist/bend/stoop/squat, grasp lightly/fine manipulation, and grasp forcefully, lift/carry/push/pull objects that weigh 21-40 pounds.

• Ability to drive day or night.
• • Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING CONDITIONS:

May require some travel and working evenings and weekends.

WORK STANDARDS:

• When conducting university business, must comply with the California Vehicle Code and Stanford University driving requirements.
• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $99,698 to $124,938 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Additional Information

• Schedule: Full-time
• Job Code: 4884
• Employee Status: Regular
• Grade: I
• Requisition ID: 107626
• Work Arrangement : Hybrid Eligible

Title: Client Service Manager

Location:  Princeton, New Jersey; Whippany, New Jersey, United States

Client Service/Account Management

43893

$49,000 - $73,500

Partially Scheduled in the Office

Job Description:

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate.

You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We are seeking a remote Client Service Manager to join our growing team in our small business ision who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

How you'll make an impact

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.
• Guide your team members in addressing a client's risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher's technology to improve productivity and quality.
• Effectively manage multiple competing priorities.

#Remote #LI-LO1

About You

Skills for Success:

• Develop professional relationships with internal and external partners
• Utilize your resilient and adaptable mentality in the face of shifting priorities
• Eagerness to collaborate with all Gallagher teams and employees!

Requirements:

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and ersity

Click Here to review our U.S. Eligibility Requirements

Inclusion and ersity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' erse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and ersity as a vital strength. By embracing ersity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming iniduals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Title: EMR Analyst II - Epic Teamwork

Location: Vernon Place United States

Job Description:

At Cincinnati Children's Hospital Medical Center, we are launching one of the most exciting new initiatives in healthcare technology: Epic Teamwork. This innovative platform is transforming how our hospital connects people, schedules, and resources - ensuring the right care team is in the right place at the right time. As part of this brand-new effort, you'll be on the front lines of shaping the future of collaboration at one of the nation's top pediatric hospitals, where every improvement you build directly supports better experiences for children and families.

This position is a hybrid role, which means it includes both remote and onsite work. Onsite presence at our location will be required for key meetings, team collaboration, or as determined by departmental or organizational needs.

JOB RESPONSIBILITIES

System Build, Configuration & Release Management

• Analyze, design, implement, and maintain moderately complex Epic systems that improve clinical care and patient management.

• Perform and document system testing, support release activities, and create technical solutions following the development lifecycle.

• Collaborate with training teams to ensure build environments are current and support effective end-user training.

• Independently develop education and training content, and recommend opportunities for process improvement.

Leadership & Collaboration

• Take ownership of tasks and drive them to completion with urgency and accountability.

• Communicate roadblocks and project updates clearly to supervisors and stakeholders.

• Work with cross-functional teams and attend design and leadership meetings for Epic applications.

• Consult with end users to ensure applications and training programs align with patient care delivery.

• Promote the adoption of best practices and innovative approaches to Epic use and education.

Professional Growth & Development

• Stay current through Epic certifications, vendor opportunities, and industry education.

• Participate in and conduct instructional sessions, sharing knowledge with peers.

• Build strong internal and external relationships and foster teamwork across the organization.

Project Management

• Support or lead the design, development, and implementation of new Epic requests and enhancements.

• Prepare project plans and documentation for moderately complex projects.

• Define scope, coordinate resources, and ensure proper integration across teams.

• Work closely with end users to validate requirements and confirm solutions meet operational needs.

Customer Support

• Provide advanced troubleshooting and resolution for Epic Teamwork issues.

• Ensure exceptional end-user support and monitor service level agreements.

• Deliver training and create education materials to support users across the hospital.

• Promote adoption of change management processes and model CCHMC's CARES standards-Courteous, Attentive, Respectful, Enthusiastic, and Safe.

JOB QUALIFICATIONS

Required:

• Bachelor's Degree or equivalent combination of education and experience.

• 2+ years of work experience in a related job discipline.

Preferred Qualifications:

• Possession of one or more current Epic certifications, such as:

• Epic Cadence

• Epic Inpatient Clinical Documentation

• Epic Ambulatory

• Epic Inpatient Procedure Orders

• Grand Central

• Other Epic certifications related to clinical care delivery.

• Comprehensive understanding of Epic workflows and how they integrate across erse clinical and operational areas.

Primary Location

Offices at Vernon Place

Schedule

Full time

Shift

Day (United States of America)

Department

IS Epic

Employee Status

Regular

FTE

1

Weekly Hours

40

• Expected Starting Pay Range
• Annualized pay may vary based on FTE status

$81,723.20 - $104,208.00

Market Leading Benefits Including*:

• Medical coverage starting day one of employment. View employee benefits here.

• Competitive retirement plans

• Tuition reimbursement for continuing education

• Expansive employee discount programs through our many community partners

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions

• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group

• Physical and mental health wellness programs

• Relocation assistance available for qualified positions

• Benefits may vary based on FTE Status and Position Type

Title: RN Clinical Supervisor

Location:  NC - Wilmington United States

Work Type: Hybrid, Full Time

Job ID: 555990   

Job Description:

Join Our Team as a Clinical Supervisor - RN at Maxim Healthcare!

Are you an experienced RN looking to move beyond bedside care? Do you crave a role that

offers the perfect blend of clinical and administrative responsibilities? Look no further - the Clinical Supervisor role at Maxim Healthcare might be just what you're searching for!

Why This Role?

• Balanced Responsibilities: Enjoy a fulfilling mix of clinical oversight and administrative duties, providing you with a erse work experience that keeps each day exciting.
• Work-Life Balance: Say hello to regular weekday business hours! Our Monday through Friday schedule provides the opportunity for a healthy work-life balance.
• Autonomy & Flexibility: After your orientation period, take advantage of our unique hybrid schedule, offering you the flexibility to schedule your workday in a way that makes you most successful.
• Long-Term Impact: Build meaningful, long-term relationships with patients, families, and caregivers. Your role is crucial in providing ongoing care, making a lasting difference in the lives of those you serve.
• Company Culture: Become a valued part of our supportive and dynamic office team. Enjoy the camaraderie and positive environment that Maxim Healthcare is known for.
• Educational Opportunities: If you have a passion for teaching, this role is for you. Lead the education and training of novice nurses, conduct skills advancements, and provide in-services that elevate our caregiving team.

What We Offer:

• Competitive Salary: $70,000 - $75,000 with an additional annual bonus potential of $5,000
• Weekly Paychecks: Enjoy consistent and timely pay
• Comprehensive Benefits: Including health, dental, vision, and life insurance
• Retirement Savings: 401(k) savings plan to help you prepare for the future
• Recognition Programs: Be recognized and rewarded for your contributions through our awards and recognition programs
• Expense Reimbursement: Mileage and cell phone reimbursement are just the beginning, with potential for a flexible work schedule post-training

Key Responsibilities:

• Oversee the clinical care of homecare clients from admission through discharge
• Manage care delivery and personnel, ensuring high-quality clinical services
• Orient and evaluate homecare caregivers, ensuring their skills and competencies
• Foster caregiver development through education, training, and ongoing support
• Perform both in-office and field duties, including patient home visits

Qualifications:

• Active RN license required (for states where office and patients are located)
• A minimum of one year of RN experience is preferred
• Supervisory experience is an advantage
• Strong communication, organization, and time management skills
• Proficiency in Microsoft Office and general computer literacy
• Must be a team player with excellent customer service skills

If you're ready to take your nursing career to the next level with a role that offers variety, flexibility, and the chance to make a lasting impact, we'd love to hear from you!

Apply today and be part of a team where your expertise and dedication are truly valued.

Maxim Benefits:

Health and Wellness

Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program

Retirement and Financial Security:

Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits

Lifestyle Benefits:

Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program

• Benefit eligibility is dependent on employment status.

Title: Client Engagement Representative, DentaQuest

Location:

Nashville, Tennessee

DQ Milwaukee WI

Kansas City, Missouri

Job Description:

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and iniduals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description:

Location: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.

The opportunity:

The Client Engagement Representative will be responsible for creating, maintaining, and disseminating standard and ad hoc reports (both internally and externally). This position will also handle the reporting and monitoring of client encounter dashboards, updating stakeholder reporting tracking sheets and other contractually required reporting.

How you will contribute:

• Routine client communication and preparing data for client meetings.
• Coordinates and reviews Performance Scorecards and Provider Incentive reports for accuracy and completeness.
• Service Now and JIRRA System Requests
• Contractually required work (standard reporting).
• AC reporting/report requests from clients.
• Prepare and Review encounter and claims dashboard to manage rejections.
• Reply to internal and external emails (VM/email).
• Scheduling meetings; coordinating all related materials; establishing video conferences.
• Office management, IT and facilities liaison (where applicable).
• Performs all necessary administrative functions consistent with company policies, including, but not limited to submission of any required reports and / or updates to Provider Engagement, Client Services, UR and PQMC Committee.
• Other duties as assigned.

What you will bring with you:

• Associate's degree or equivalent work experience.
• 3 years' office/administrative experience in a healthcare environment.
• Advanced skill in MS Office (Word, Excel, PowerPoint, Outlook, Visio).
• Outstanding communication and able to effectively communicate within all levels of the company and client organizations.
• Ability to handle data and information with confidentiality.
• Strong organizational and time management skills.
• Process improvement.
• Ability to work with minimal supervision.
• Ability to prioritize and organize multiple tasks with tight deadlines.
• Ability to manage multiple projects and priorities in a fast-paced, result-driven environment.

Salary: $43,900 - 59,300

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your inidual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified iniduals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category:

Sales - Distribution Support

Title: Referral Coordinator (Remote in Central Texas)

Location: Remtoe TX, United States

Type: Regular Full-Time 

Shift Days: Monday-Friday 

Shift Hours: 8:00am-5:00pm

Job Description:

Overview

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for coordinating all aspects of the patient referral process in a community healthcare center setting and for adhering to established timelines and departmental procedures.

*Remote in Central Texas Only

Responsibilities

DUTIES AND RESPONSIBILITIES:

Qualifications

MINIMUM EDUCATION: High School Diploma or equivalent

MINIMUM EXPERIENCE:

Title: Outbound Call Specialist

Location: Remote United States

Job Description:

AudioNova is part of international hearing healthcare innovator, Sonova. We are a team on a mission to help people enjoy the delight of hearing. With over 400 locations across the US, our healthcare experts provide hearing solutions to our patients to ensure they enjoy a life without limitations.

Salary:

$18/hr. + opportunity for Inidual and Team based bonuses

Monday-Friday, 40 hours per week

This position requires the ability to make 130-150 outbound calls daily. The role also includes the use of customer management software to manage and track the results of your contacts and different types of lead sources. The role requires a disciplined and organized approach using compassion, active listening, understanding and open ended inquiries to yield the best performance and results

To be considered for this role:

• 6 months outbound call center experience
• Comfortable with fast paced inbound and outbound calls (130-150 per day)
• A dedicated (quiet) work from home environment
• Must provide your own WiFi

Responsibilities

• Outbound calling on assigned warm and new potential leads
• Scheduling patient appointments using a call script for multiple types of leads
• Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
• Answer return inbound calls as needed after initial outbound contact
• Maintain quality service by following organizational standard operating procedures
• Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
• Take inbound call overflow as needed to maintain overall Contact Center client service levels
• Learn and understands basic industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by our Company
• Collaborate with Patient-Facing Clinical staff and hearing care professionals
• Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
• Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity
• Other duties as assigned

General Skills and Attributes:

• 6+months established inside sales and Call Center experience
• Target driven and goal oriented
• Comfortable with making an average of up to 150 sales calls per day to cold and warm leads
• Excellent interpersonal communication skills
• Ability to manage time effectively while multitasking in a fast-paced environment
• Effectively manage objection and rejection
• Professional telephone etiquette skills
• Highly motivated with a willingness to be coached
• Strong problem-solving and organizational skills
• Intermediate MS Word and Excel working knowledge
• Proficient order entry speed

Education:

• High School diploma or equivalent required

What We Offer:

• Medical, Dental, Vision Coverage
• 401K with a Company Match
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience:

• Call center: 1 year (Required)
• Upselling: 1 year (Required)

Work Location: Remote

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of erse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Title: Customer Service Supervisor

Location: Westlake United States

Job Description:

IMCD US is hiring a Customer Service Supervisor based in our Westlake, OH office. This role will support and lead a team of 8-12 Customer Service Representatives. Primary focus will be with the Food & Nutrition business unit while working cross functionally with our commerical team, principal management and supply chain.

COMPANY BACKGROUND

IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.

Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in erse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.

The CSS will play a key role in driving outstanding service for our growing business. The role will act as a service expert and support the connection of our key service performance indicators to the outcomes driven by the customer service team. This role will report in through the Customer Service Manager.

Critical in executing our strategic growth plan, providing high touch internal customer support, ensuring service excellence and process improvement, this role presents a unique opportunity for an outgoing, highly driven person with a well-rounded skill set. The ideal candidate will have a solid grasp of service excellence, order fulfillment, and be both willing and eager to take on a variety of tasks. This role uses analytical and process acuity to help deliver commercial outcomes. Familiarity with the customer journey, service process, and ability to drive customer service metrics is imperative for the right candidate. The role entails cross-functional collaboration, solution-oriented thinking and problem-solving work, an affinity for relationship-building, and strength in execution.

As a Customer Service Supervisor, you are responsible for providing continuous high standards of customer service, minimizing customer effort while maximizing the customer experience and loyalty. You are responsible for leading a team, motivating, and coaching them to elevate the performance of the organization by ensuring a consistently outstanding customer experience over time.

Successful candidates will be responsible to:

Manage a erse team to achieve daily goals while maintaining a great customer experience

Develop processes to support departmental goals and meet customer needs

Develop, measure, and analyze team metrics performance to gain efficiency via Tableau

Identify opportunities for process improvements and system enhancements to improve the performance of the Customer Service department and primary Business Unit

Interface with internal Business Units on practices and procedures

Interface with various levels of the organization, including IMCD commercial team, Principal Managers and Principals to resolve customer escalations

Establish departmental goals and implement performance management, reward, and recognition practices within the team

Conduct performance evaluations for the team, identifying strengths and weaknesses and offering coaching and mentoring

Exercise good commercial judgment and operate in a highly visible, high-pressure environment

Demonstrate behavior supportive of IMCD Values: Entrepreneurial, Partnership, Financial, Discipline, Integrity& Trust, Freedom to Act

Responsible for staffing and coverage within the Customer Service department & Primary Business Unit. (i.e.: Vacation, unscheduled absences, vacation approval)

Skills:

Strong PC skills in word processing and spreadsheet analysis

Strong organizational, communication and time management skills to deal with both internal and external customers

Ability to perform detailed analyses and problem solving

Deadline-driven, detail oriented, conscientious, and able to multitask

Communicate effectively with a variety of contacts, including senior management

Proficient with Microsoft Office suite including Word, Excel, and PowerPoint

Able to identify, analyze and solve relevant business problems in a timely manner

Able to operate effectively in a fast-paced work environment, manage competing demands and deal with potential changes, delays, or unexpected events

Able to operate with a high degree of autonomy and, at the same time, comfortable following instructions, respond to management direction and solicit feedback to improve performance

Able to read and write the English language sufficiently to understand, articulate and create effective and error free instructions and communications

Flexible to work an occasional evening or weekend

Authorized to work in the U.S. without sponsorship now or in the future

Distribution Experience

Required Qualifications:

Bachelor's degree or 5 years of relevant experience in Call Center Management

Desired Qualifications:

3 years of supervisory experience

Bachelor's degree in business administration, communication or equivalent

Competencies:

Business Acumen

Problem Solving/Analysis

Customer/Client Focus

Communication Proficiency

Teamwork Orientation

Supervisory Responsibility:

This position has supervisory responsibility of 8-12 customer service representatives.

Work Environment:

This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.

Position Type/Expected Hours of Work:

This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.

Travel:

Up to 15% travel is expected for this position

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IMCD Offers

If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.

Title: Human Resources Coordinator-60003195

Location: Columbia United States

Salary

$45,300.00 - $77,000.00 Annually

Location 

Richland County, SC

Job Type

FTE - Full-Time

Job Number

181555

Agency

Educational Television Commission

Division

Administration

Job Description:

Job Responsibilities

ABOUT OUR AGENCY:

South Carolina ETV (SCETV) is the state's public educational broadcasting network. SCETV amplifies South Carolina voices, provides educational experiences, and strengthens communities, while working to create a stronger, more connected, and informed South Carolina. SCETV provides national and local content to classrooms via internet services Knowitall.org and PBS Learning Media. SCETV also provides teacher training and re-certification in face-to-face and online settings.

JOB DUTIES:

Serves as the agency's time and leave administrator ensuring time and payroll reports are reviewed for accuracy and works with internal stakeholders to correct time and leave issues. Ensures leave donation and leave pool requests are processed. Researches and resolves errors that are generated during the payroll process, makes necessary corrections, and generates supporting documentation, as needed.

Administers and coordinates a comprehensive benefits program for the agency. Counsels and assists employees regarding related benefits-related inquiries utilizing the Employee Benefit Services (EBS) and Electronic Employer Services (EES) programs. Assists in submitting final wage calculations for SC Retirement Systems. Creates and implements health and wellness programs for the agency Seeks out wellness initiative and organizes events.

Provides payroll assistance to include generating payroll reports, resolving discrepancies, and running pay simulations. Assists with semi-monthly payroll by generating and disseminating semi-monthly payroll reports to include leave without pay (LWOP), comp time, holiday comp and overtime reports for accurate payroll processing. Generates payroll simulations for PARs to ensure pay is accurate. Ensures all approvals have been obtained to hire temporary and dual employment staff. Assist with classification and compensation. Assists with preparing salary analysis requests.

Restructures and creates organizational units in SCEIS. Updates and maintains organizational charts in SCEIS and Nakisa programs. Updates SCEIS using OM modules and PA modules. Responsible for reviewing and ensuring compliance for human resources transactions. Assists in the re-class, reassignments, promotions, salary adjustments, etc. and responds to HR-related questions with a customer service focus. Keys new hires, separations, and other pay actions accurately and timely. Creates and delimits temporary positions.

Assists with the completion of personnel action forms. Maintains and audits position descriptions. Assist supervisors with updating position descriptions and other relevant documents. Reviews and prepares Employee Insurance Program monthly statements with Payroll/Human Resources records. Monitors agency compliance of Federal Affordable Care Act (ACA).

Performs administrative duties to include but not limited to greeting guests, answering phones, filing, office maintenance and data entry. Implementation of generative AI tools that may enhance productivity.

Performs other related duties as assigned.

Minimum and Additional Requirements

A bachelor's degree and relevant experience.

Preferred Qualifications

A bachelor's degree and three (3) years of human resources experience, preferably in SC state employee classification/compensation and policies/procedures areas; experience in SCEIS SAP HR/Org Management modules and BEX or any equivalent combination of education, training or experience.

Additional Comments

This positions functions primarily in an office setting. Much of the work is performed at a desk on the computer. Some lifting of boxes weighing up to 40lbs. may be periodically necessary. Some travel is periodically required in order to represent the agency at career/job fairs and professional/HR meetings.

Equal Opportunity Statement: SCETV is an equal employment opportunity/affirmative action employing agency. We are committed to a erse workforce. SCETV does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

Background Check: A pre-employment background check will be conducted, and employment will be contingent on passing the background check. Some positions require a pre-employment drug test. SCETV reserves the right to rescind any employment offer in the event our review of your background develops information, including opinions of previous employer or colleagues that cause us to conclude, at our sole discretion, that you are not suited for the position.

State Disaster Plan: In accordance with the State's Disaster Plan, which includes hazardous weather, SCETV employees may be required to work in times of an emergency or disaster.

College Transcripts: Applicants indicating college credit or degree(s) on the application are required to provide an official, certified copy of the transcript prior to hiring or within fifteen (15) days of hire. Failure to provide official transcripts may lead to disciplinary action up to and including termination.

Driving Record: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

Supplemental Questions: Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

Alternative Work Schedules: Alternative Work Schedules are available after one (1) year of employment.

Remote Work: The option to work partially remote is available after one (1) year of employment if you are new to state government.

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Title: Care Connector

Location: Greenville United States

Job Description:

Your career starts now. We are looking for the next generation of health care leaders.

At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate iniduals to join our team. Together we can build healthier communities. If you want to make a difference, we would like to connect with you.

Headquartered in Newtown Square, PA, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Responsibilities:

Under the direction of the designated Supervisor/Manager, this position is responsible for providing select program interventions according to established health management program guidelines and the Member population. The Care Connector functions with direction from the program's Case Managers or Supervisor/Manager and is responsible for screening identified Members based on Plan stratification for the program. Interacts with Members, providers and other AmeriHealth Caritas Family of Companies staff to implement program interventions, document activities and refer risk appropriate Members to professional/licensed staff according to protocols.

The Care Connector is also responsible for supporting program interventions of the care management department. Associates will utilize good communication and listening skills, including Motivational Interviewing, to conduct both inbound and outreach calls, and collect data according to scripts as applicable. The associates will utilize scripts, tools, and protocols to meet both productivity and performance expectations as identified. The Care Connector may perform process calls from Members, providers, and other departments both internal and external to the company. The Care Connector elicits information from Members through surveys and questionnaires provided by the care management platform and identifies Members with Care Gaps/HEDIS related health conditions and social determinants of health needs. This associate will assist these Members in accessing care through health plan benefits and community resources. Under the direction of the Care Management staff, the Care Connector may provide Members with educational materials and carry out strategies to increase adherence to treatment and reduce barriers to care.

• Supports, identifies, communicates directly with Members to identify needs and provide information on health care access and preventative health interventions and screening.
• Supports the Members with non-clinical functions such as, but not limited to, identifying, and linking to community resources, and scheduling appointments.
• Performs research using the internet and processed claims to identify alternate phone numbers from providers, pharmacies, and other members of the care team.
• Develop a working knowledge and maintain timely, complete, and accurate documentation of Members interactions in AmeriHealth Caritas Family of Companies (ACFC) electronic care management platform.
• The Care Connector will have working knowledge of policies, standard operating procedures, workflows, Members insurance products and benefits, NCQA and regulatory requirements, along with community resources, programs and Electronic Visit Verification system.
• As applicable, support daily workflows with an emphasis on a positive workplace environment, through concise and timely interactions with staff, facilities, vendors, and providers to support our culturally and demographically erse Member population.
• May process, maintain and close all incoming and outgoing correspondences/faxes in accordance with required standards and within respective timeliness guidelines. Refers to the appropriate clinical team members for review as defined by workflow.
• Appropriately processes or triages calls from Members and providers as well as processing urgent scanning, mailing requests and documentation retrieval as applicable.
• Demonstrates a professional and courteous manner when communicating with others with the ability to state clearly and accurately the agreed upon resolution.
• Complies with ACFC and HIPPA confidentiality standards to protect the confidentiality of Members information.
• Adheres to ACFC Policies & Procedures, process standards, Standard Operating Procedures and maintains current knowledge of Members benefits, rights and responsibilities and support the ACFC Mission & Values.
• Performs other related duties and projects as assigned within the identified timeframes.

Education/Experience:

• High School Diploma or GED required. Associate degree preferred.
• Minimum of 2 years of work experience in a healthcare environment required.
• Minimum of 1 year of telephonic customer service experience required, preferably within a healthcare setting.
• Medical terminology experience preferred.
• Training and/or certification as a medical assistant, home health aide, nursing assistant, or other similar health care paraprofessional preferred.
• Excellent interpersonal and communication (listening, verbal, and written) skills, including the ability to keep accurate and timely records and document according to established processes.
• Proficiency utilizing MS Office (Word, Excel, Outlook, Teams), SharePoint in a Windows-based environment preferred.
• Experience working within electronic medical record database programs preferred.

Additional Qualifications:

To provide our Members with the best experience, we look for employees who can communicate with our Members in their preferred spoken language. In addition to English, the following are our Members most common languages:

• Spanish, Arabic, Haitian/Creole, Russian, Mandarin, Vietnamese

Our Comprehensive Benefits Package

Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.

Title: Chat Support Consultant

, crypto (Remote)

Location: 

Patras, Western Greece, Greece

Larissa, Thessalia, Greece

Volos, Thessalia, Greece

Heraklion, Crete, Greece

Ioannina, Epirus, Greece

Kavala, East Macedonia and Thrace, Greece

Type: Contract

Workplace: Fully remote

Job Description:

Passionate about blockchain technology and the future of digital finance?

What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?

Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 

What you will do:

• Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
• Build positive and long-lasting relationships with customers
• Handle customer inquiries and feedback
• Provide valid, accurate information and solutions to customer requests
• Maintain up-to-date knowledge of the company’s trading platform and general market conditions
• Understand customers’ needs and deliver constructive feedback to the management team
• Continuously seek ways to improve team performance and work efficiency
• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role:

• Native Greek and strong English proficiency (minimum C1 level)
• At least 6 months of live chat support experience, preferably in crypto or financial services
• Strong analytical, logical thinking, and problem-solving skills
• Positive and responsible attitude
• Basic financial knowledge or payment/banking experience is preferred
• Crypto industry knowledge is a plus
• CRM experience in Salesforce is an advantage 
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards system 
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an inidual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Chat Support Consultant

crypto (Remote)

Location:

Katowice, Silesian Voivodeship, Poland

Wrocław, Lower Silesian Voivodeship, Poland

Cieszyn, Silesian Voivodeship, Poland

Bielsko-Biala, Silesian Voivodeship, Poland

Kraków, Lesser Poland Voivodeship, Poland

Opole, Opole Voivodeship, Poland

Type: Contract

Workplace: Fully remote

Job Description:

Passionate about blockchain technology and the future of digital finance?

What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?

Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 

What you will do:

• Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
• Build positive and long-lasting relationships with customers
• Handle customer inquiries and feedback
• Provide valid, accurate information and solutions to customer requests
• Maintain up-to-date knowledge of the company’s trading platform and general market conditions
• Understand customers’ needs and deliver constructive feedback to the management team
• Continuously seek ways to improve team performance and work efficiency
• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role:

• Native Czech and strong English proficiency (minimum C1 level)
• At least 6 months of live chat support experience, preferably in crypto or financial services
• Strong analytical, logical thinking, and problem-solving skills
• Positive and responsible attitude
• Basic financial knowledge or payment/banking experience is preferred
• Crypto industry knowledge is a plus
• CRM experience in Salesforce is an advantage 
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards system 
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an inidual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: (Fluent English) L1 Technical Support Consultant (LATAM)

Location:

• São Paulo, State of São Paulo, Brazil
• Rosario, Santa Fe Province, Argentina
• Mexico City, Mexico City, Mexico
• Santiago, Santiago Metropolitan Region, Chile

Type: Contract

Workplace: Fully remote

Job Description:

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a L1 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 

What you will do

• Handle customer inquiries involving technical issues and feedback, providing timely and effective solutions
• Monitor client hardware in real time and ensure prompt issue detection and escalation when needed
• Follow established procedures to escalate issues to the appropriate internal teams and stakeholders
• Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs
• Collaborate and communicate effectively with the client’s internal teams to ensure smooth operations and timely issue resolution.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• 1+ years of proven experience in Technical Support
• Ability to identify and resolve basic hardware and software issues independently
• Tech-savvy with hands-on experience in hardware troubleshooting
• Familiarity with Zendesk or similar ticketing systems
• Fast typing skills and ability to manage multiple tasks simultaneously
• Excellent troubleshooting and problem-solving abilities
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Will be a great plus:

• Experience with remote hardware debugging

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an inidual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Chat Support Consultant

, crypto (Remote)

Location:

Wrocław, Lower Silesian Voivodeship, Poland

Katowice, Silesian Voivodeship, Poland

Kraków, Lesser Poland Voivodeship, Poland

Poznań, Greater Poland Voivodeship, Poland

Warsaw, Masovian Voivodeship, Poland

Bielsko-Biala, Silesian Voivodeship, Poland

Type: Contract

Workplace: Fully remote

Job Description:

Passionate about blockchain technology and the future of digital finance?

What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?

Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 

What you will do:

• Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
• Build positive and long-lasting relationships with customers
• Handle customer inquiries and feedback
• Provide valid, accurate information and solutions to customer requests
• Maintain up-to-date knowledge of the company’s trading platform and general market conditions
• Understand customers’ needs and deliver constructive feedback to the management team
• Continuously seek ways to improve team performance and work efficiency
• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role:

• Native Greek and strong English proficiency (minimum C1 level)
• At least 6 months of live chat support experience, preferably in crypto or financial services
• Strong analytical, logical thinking, and problem-solving skills
• Positive and responsible attitude
• Basic financial knowledge or payment/banking experience is preferred
• Crypto industry knowledge is a plus
• CRM experience in Salesforce is an advantage 
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards system 
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an inidual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: L1 Technical Support Consultant

(Asia, remote)

Location:

Manila, Metro Manila, Philippines

Bengaluru, Karnataka, India

Jakarta, Jakarta, Indonesia

Federal Territory of Kuala Lumpur, Malaysia

Type: Contract

Workplace: Fully remote

Job Description:

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a L1 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.