Booking Support Specialist (Remote)

RemoteMember Success

Full time

Atlanta, Georgia, United States

Description

 Worldvia Travel Network seeks a Booking Support Specialist, this inidual plays a critical role in ensuring the success and satisfaction of our experienced travel advisors. This position serves as a trusted resource for resolving advisor questions and roadblocks, while also providing administrative support to education programs, events, member groups, and employee travel. Additionally, this role manages Member Success support tickets related to the education and events (Member Development) team, ensuring prompt and effective resolutions. 

This position requires a background as a travel advisor, with the ability to understand the challenges and opportunities experienced advisors face. By combining advisor expertise with strong problem-solving and event coordination skills, the Specialist will directly contribute to member growth and engagement. 

Key Responsibilities 

• Act as the primary point of contact for experienced advisors, addressing advanced questions, business challenges, and roadblocks with practical solutions and industry expertise, while also providing guidance on best practices, tools, and resources to support business growth. Additionally, serve as a resource to the Member Success team, offering direction and support to strengthen overall advisor success. 

• Oversee the buildout, execution, and ongoing maintenance of member education events, trainings, and event spaces (virtual and in-person), while also managing the RFP process and ensuring compliance with contract requirements. 

• Manage and resolve all support tickets related to the education and events team, ensuring timely and accurate communication with members. 

• Partner with the Member Development team to ensure strategic alignment on program initiatives, advisor support priorities, and overall engagement strategies. 

• Escalate complex or specialized issues to appropriate teams, while maintaining ownership of communication until resolution. 

• Document member interactions, challenges, and solutions in the system to ensure knowledge sharing and trend tracking. 

• Contribute to the continuous improvement of member education and events by gathering advisor feedback and making recommendations.

 Our Team Members

• Go to extraordinary lengths to distinguish ourselves through world-class work.
• Prioritize quality over speed and speed over scope.
• Desire to work with deeply kind, mission-driven people.
• Strive to make the complex simple.
• Use first principles to debate ideas, test assumptions, and make decisions.
• Seek the truth by putting data above opinions.
• Assume good intent and give tactical feedback to help each other get better.
• Hold no ego—when our customers win, we all win.
• We are committed to your professional development and growth as a company.
• You will set your own monthly goals aligned with our ambitious strategy.
• You will have our collective support in achieving significant wins—and personal coaching from your manager.
• You will be encouraged to take risks, try new things, and be creative with your work.
• You will have many opportunities to exchange and engage in feedback.
• You will be offered continual chances to stretch yourself and raise your own "bar."
• You will be rewarded for achieving excellence and mastery

Requirements

Preferred Qualifications 

• Minimum 5+ years of experience as a travel advisor (required). 

• Strong knowledge of travel industry products, suppliers, and booking practices. 

• Proven ability to resolve complex advisor questions and challenges. 

• Experience coordinating professional development programs or events is a plus. 

• Proficiency in Microsoft Office Suite and comfort with CRM and ticketing systems. 

• Excellent communication and problem-solving skills, with the ability to build strong relationships.

Travel Requirements 

• Minimal travel required up to 30%; may be needed occasionally for events.

Benefits

What We Offer 

• Competitive salary and performance-based bonuses

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution

• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)

• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)

• 401k with up to 4% Company Match

• Paid Time Off + Company Holidays

• Additional Time Off for Your Birthday and Work Anniversary

• Discount Travel Program

• Opportunities for professional development and career growth 

• Travel industry perks and discounts 

• Collaborative and innovative work environment

Title: High Volume Recruiter - Remote

Location: Aberdeen United States

Job Description:

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

Job Description :

SUMMARY

• Includes sourcing, screening, interviewing, offer (negotiation & acceptance) completion of hourly warehouse associates throughout the Ryder network.

• This is a full time, temp-to-perm position

• Remote based (work from home office) with occasional travel to customer sites (less than 10%)

• Preference for bilingual candidates (English/Spanish)

ESSENTIAL FUNCTIONS

• Role will be responsible for administrating defined external/internal recruitment processes to ensure accounts are fully recruited and developing/managing relationships with Dedicated Senior Operations Team, Hiring Managers, Human Resources, and recruitment team-mates

• Recruiters are also responsible for recruitment updates and keeping the management team informed of market conditions affecting contractor recruitment

• Performance will be measured, in part, upon KPI measures, execution of recruitment strategies which include advertising methods, job fairs, remote recruitment techniques, maintenance of recruitment materials, and keeping the management team informed of recruitment progress and issues affecting recruiting

• Meet Customer Satisfaction objectives with full recruitment of all assigned accounts

ADDITIONAL RESPONSIBILITIES

• Performs other duties as assigned.

EDUCATION

• H.S. diploma/GED

EXPERIENCE

• Two (2) years or more experience Full life-cycle recruiting experience

SKILLS

• Strong verbal and written communication skills.

• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.

• Demonstrates customer service skills.

KNOWLEDGE

• Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) ; intermediate level.

TRAVEL

• 0-10%

COMPENSATION

• $57,000-$63,000 / year

Job Category: Recruitment

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

57000

Maximum Pay Range:

63000

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified inidual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Title: Office Manager

Location: Santa Monica United States

Compensation

$70K – $75K • Offers Equity

Job Description:

"The AI company that's revolutionizing Hollywood"

Flawless is transforming Hollywood with assistive AI. Our tools empower filmmakers to edit, localize, and refine performances while preserving artistic intent.

Designed to support, not replace, artists, our technology expands what is possible on screen and gives creators freedom to tell stories with greater impact and reach audiences in new ways. From enabling seamless multilingual releases to eliminating the need for costly reshoots, Flawless solves critical challenges that slow down productions and limit distribution.

We are also setting the standard for ethical AI in entertainment. Our Artistic Rights Treasury (A.R.T.) is a rights management solution that protects artists and rights holders, ensuring that innovation moves forward with transparency and respect for creative ownership.

Reports to:

Rachel Booth - People Partner

What we are looking for:

We’re looking for a proactive and detail-oriented Office Manager who can balance day-to-day facilities oversight with thoughtful planning for team experiences. You’ll be the go-to person for ensuring our LA office runs seamlessly, partnering with cross-functional teams to maintain a productive, welcoming environment that reflects Flawless’ culture. The ideal candidate thrives on problem-solving, adapts quickly to changing needs, and brings energy and care to everything from stocking supplies to planning team celebrations.

Responsibilities:

• Oversee daily operations of the LA office, ensuring supplies, food, and equipment are consistently stocked and maintained

• Manage relationships with vendors and service providers to ensure smooth facilities management

• Respond quickly to office needs, resolving issues with efficiency and ownership

• Plan and coordinate internal events including team socials, holiday parties, and office celebrations

• Take ownership of visa sponsorship processes - coordinating documentation, timelines, and communication with employees and immigration lawyer Comment end

• Partner with Operations to support cross-functional projects that impact office culture and logistics

• Contribute to creating a positive, collaborative, and well-maintained office environment

• Track and manage office budgets, expenses, and vendor contracts

• Implement and improve systems for office processes, communication, and upkeep

• Act as a trusted point of contact for employees on all office-related matters

Qualifications:

• Organization and planning

• Facilities management

• Good communication

• Can-do attitude

• Attention to detail

• Project management

• Problem solving

• Flexibility and adaptability

• Willingness to do what needs to be done

Preferred Qualifications:

• Office software proficiency

• Customer service

• Event planning

Interview Process:

At Flawless, our team and interview process want to help you show your best self. We’ll e into past projects and simulate working together.

Our interview process is three rounds with some casual Zoom (or in-person) coffee in between to get to know each other:

- Hiring Manager Screen: 30-45 minute call with our team (We want to discuss your interests and motivations as well as the practical details and make sure that Flawless would be a good fit for you)

- Organisation & Motivation session: 45-60 minutes with two members of the Flawless team

- Team Interview: 1 hour onsite Interview where you will meet your potential manager, see the space and meet our CEO.

Your Recruiter and hiring manager will be your main point of contact and prepare you for interviews. You’ll meet 4 to 6 people from across the business. (We make sure that you have time in each interview to ask them questions). If we don’t give an offer, we’ll provide feedback!

Why work at Flawless?

You will be working in an environment based on trust, autonomy and collaboration, and this is a great opportunity for someone who wants to be part of a growing company in its most exciting stage of development. You can play a part in shaping the future of a company that’s caring, creative and collaborative.

In addition to this, you'll also receive: 

- Autonomy

- A hybrid working environment

- Competitive Salary

- All permanent employees receive generous stock options

I don’t meet all the listed requirements—should I still apply?

Absolutely! Research shows that women and underrepresented groups often hesitate to apply unless they meet every qualification, but at Flawless, we actively work to break down those barriers. We believe erse perspectives, experiences, and backgrounds make us stronger, and we are committed to supporting and elevating underrepresented talent. If you're excited about the role, share our values, and believe you can contribute meaningfully, we encourage you to apply—even if you don’t meet every single requirement. Your unique skills and perspective matter, and we’d love to hear from you

Title: Administrator Associate Service Center

Location: Scarborough United States

Job Description:

Category/Area of Expertise: Benefits & Retirement

Job Requisition: 459294

Address: USA-ME-Scarborough-145 Pleasant Hill Rd

Store Code: Associate Service Center (2761777)

Ahold Delhaize USA, a ision of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Position Summary:

Act as first point of contact for all associate HR related phone or self-ticketing inquiries while maintaining a high degree of confidentiality. Record all interactions in the case management system, resolve, record resolution and close case. Forward all interactions requiring research or more in-depth analysis/response to subject matter experts. Use all navigational tools provided to find answers and inform Supervisor of missing, inaccurate or confusing documentation. Work toward continuous improvement and skills building.

Principle Duties and Responsibilities:

• Respond to incoming phone calls or self-service tickets during scheduled times from employees, managers, terminated employees, family members and outside agencies or vendors

• Reference company policies and procedures and access systems to ensure accuracy of response and to offer all available information to assist with the highest level of customer service

• Recognize when escalation to a subject matter expert or to the Supervisor is necessary

• Record the details of each call or self-ticket. Maintain confidentiality of all information.

• Perform HR transactions in the HR system, and other applications as appropriate, within scheduled timeframes and with a high degree of accuracy and strict adherence to written procedures

• Utilize the case management system, knowledge base and other tools to actively manage caseload in accordance with team production goals and established service level objectives

• Participate in ongoing training to improve expertise, customer service skills and productivity

• Processes routine insurance premiums

• Assist as needed with projects (processing mail, term folders, etc.)

Basic Qualifications:

• High school diploma and 2-3 year experience working in an office environment

• Experience in delivery of customer service

• Basic computer knowledge

Preferred Qualifications:

• Experience in HR and payroll processes and procedures

• Experience in a customer service call center preferable

• Intermediate MS Office skills

Skills and Abilities:

• Excellent listening and telephone skills

• Ability to ask relevant questions, clarify incomplete information and summarize key points

• Good data entry skills with a high attention to detail to provide accurate information

• Able to manage multiple priorities on an ongoing basis

Currently this role is remote, however by the end of the year a return to work requirement will be added.

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Title: Senior Customer Service Representative

Location: Fort Washington United States

Job Description:

Job ID

24025

Category

Administrative/Support Services - Experienced

% Travel Required

None

Education Required

College Degree Not Required

Job Type

Full Time

Overview

Join an award-winning company!

Who are we?

Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 50 markets across more than 20 states. We’re the country’s premier luxury builder with the widest range of products in the industry, including traditional single-family homes, active adult, hi-rise condos, apartment rentals, urban redevelopment, and student housing. 

From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where erse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.

Toll Brothers Smart Home Technologies, a subsidiary of Toll Brothers, the nation’s leading builder of luxury homes, seeks a motivated Senior Customer Service Representative for our office in Fort Washington, Pennsylvania.

What is the opportunity?

This position is hybrid with 3 days required on-site per week. 

Join a high-performing customer experience team supporting homeowners with security systems, 24/7 monitoring services, and smart-home automation. You’ll handle high-volume inbound calls, resolve escalated issues quickly and accurately, and keep cool under pressure – delivering the kind of experience the Toll Brothers brand is known for.

What are the primary responsibilities?

• Answer in-bound calls about alarm systems, monitoring services, smart-home apps and devices while providing clear guidance and basic trouble shooting
• Resolve billing questions and retention issues professionally and compliantly
• Practice calm, effective de-escalation; with ability to reset between calls
• Create precise case notes and update customer records in ERP systems; follow documented procedures and QA standards
• Upselling Services, Renewing Contracts, Negotiating Terms
• Ability to manage various customer in-boxes, ensuring all inquiries are responded to in a timely manner.

This is an excellent opportunity to join one of the nation's most respected Fortune 500 companies!

Qualifications

Does this describe you?

• Proven composure under pressure with strong de-escalation skills; you maintain professionalism while demonstrating empathy with a sense of urgency
• Demonstrated technical aptitude; able to learn new software and toggle between systems while speaking with customers
• Detailed accuracy with ability to think critically, provide clear written documentation, strong verbal communication
• Willingness to take on additional tasks and make recommendations to ensure the operational effectiveness of the ision
• You enjoy helping people, are patient and able to maintain a positive attitude without losing focus

Do you have these qualifications?

• Essential:
  • 3+ years experience in a high call-volume call center (customer care, technical support or retention)
  • Proficiency in Microsoft Word, intermediate skills in Microsoft Excel
• Preferred:
  • Alarm company experience (e.g. central station, alarm dispatch, alarm dealer support)
  • A smart-home enthusiast
  • Bilingual skills are a plus

We offer an excellent compensation and benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, and much more!

Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!

APPLY ONLINE TODAY!

Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender inidual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.

#LI-Hybrid

Title: Customer Care Representative | Mesa, AZ (Hybrid)

Location: Mesa United States

Full time

job requisition id: R-252945

Job Description:

At OPENLANE we make wholesale easy so our customers can be more successful.

We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.

We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers' experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, erse career paths, and meaningful advancement

Shift: You will be working Monday - Friday 6am - 3pm

Who we're looking for:

Are you ready to be part of a dynamic team in the automotive industry? OPENLANE, a leader in automotive remarketing, is looking for a Customer Care Representative with experience in providing exceptional customer support and effective communication. You will be involved in assisting customers with transport orders, maintaining accurate data, and ensuring timely updates. In this role, you will have the opportunity to use your organizational skills, attention to detail, and problem-solving abilities to manage transport requests and maintain customer satisfaction. The ideal candidate will have experience in customer service, data management, and operational communication.

Where You Work:

Your work is performed as a hybrid employee, with in-office requirements on Tuesdays and Thursdays at our Mesa, AZ.

You Are:

• Customer-Focused. Your primary focus is on understanding and meeting the needs of our customers. You go the extra mile to ensure their satisfaction and happiness.

• Effective Communicator. You possess strong communication skills, both verbal and written, allowing you to articulate solutions clearly and concisely.

• Adaptable. You are flexible and can easily adapt to changes in procedures, priorities, and technology.

• Resolute. You strive for excellence to obtain First Contact Resolution by identifying issues, understanding requests, determining the root cause, and then selecting or explaining the solution clearly and effectively.

You Will:

• Monitor online and in-person transport orders, providing updates and information to consigners on the status of their transport orders.

• Handle an average of 80 to 100 inbound calls daily, providing prompt and professional assistance to customers.

• Ensure accurate data entry in the interactive platform, addressing discrepancies and updating orders as needed.

• Process and organize inbound transport requests via phone and email, ensuring timely communication and resolution.

• Maintain constant communication with other transportation teams to proactively identify and track possible issues with automotive transport orders.

• Actively enter data into customer spreadsheets throughout the day, keeping records intact and up-to-date for customer review.

• Perform other duties as assigned by your Supervisor.

You Have:

• High School Diploma or GED

• 2+ years of experience in a call center environment

• Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues (conflict resolution) to create a win-win solution.

• Strong ability to establish and maintain effective working relationships with co-workers, supervisors, and vendors.

• Exceptional active listening skills, with the ability to restate and communicate effectively in both written and verbal forms.

• Proficiency in prioritizing, multitasking, and managing tasks in a fast-paced environment.

• Proven problem-solving and decision-making skills, with a focus on meeting deadlines.

• Preferred Experience: Auction or transportation industry experience.

• Familiarity with Google Suite tools.

Nice to Have's:

• Experience working in a transportation or logistics role.

• Advanced organizational skills with an emphasis on data accuracy and documentation.

• Previous experience in cross-functional team communication.

Title: Credentialing Coordinator, Remote

Location: Livonia, Michigan

Full time

Job Description:

Employment Type:

Full time

Shift:

Day Shift

Description:

Ensures the timely completion of an application for initial and/or re-credentialing by assisting the applicant in submitting all documentation necessary to process the application. Performs a variety of credentialing tasks at the direction of CVO management to complete the credentialing process for Trinity Health RHMs.  

This position is an integral part of the credentialing team and is responsible for following credentialing policies and procedures; maintaining an accurate physician data base; collecting data; and participating in development and implementation of changes to the credentialing processes.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Assists the Manager in the identification and scheduling of reappointment candidates.

Performs file audits and provides feedback on completed initial and reappointment credentialing files.  

Assists in the training and orientation of new team members.

Assists in daily data entry to ensure an accurate physician data base.

Facilitates the integration of new RHMs into the CVO by assisting with data entry and/or data conversion into the physician data base.

Communicates regularly with applicants and the RHMs to complete all requirements of the credentialing criteria within specified timeframes.

Contacts various primary sources to gather the required verifications to complete the background investigation via telephone, fax transmissions, mailings and Internet to ensure rapid completion of the application.

Prepares documentation of all verifications including a summary of all verified references for each completed credentials file.

Assists in the reappointment process; collecting required information, verifying information, and completing appropriate follow-up to complete the reappointment application.

Meets processing time thresholds consistently and with minimal error. 

Assists with the initial drafting of RHM privilege forms in the PCCB module of the credentialing data base.

Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and external entities.

Maintains a customer-focus attitude, good rapport, and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.  Tracks errors and complaints to assist with process improvement activities.

Participates in professional development programs and professional organizations to grow in understanding of the various regulations and legislation of the health care industry as appropriate.

Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.

Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to Trinity Health.  Discusses patient and hospital information only among appropriate personnel in appropriately private places.

Assumes responsibility for performance of job duties in the safest possible manner, to ensure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

Performs other duties as needed and assigned by the Director.

Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS

Must possess two years of post-high school education, training, or experience.  Associate degree in   health administration or a related field preferred.

One year of work experience in the health care environment and general knowledge of the health care industry including hospital settings, physician practices, and managed care organizations.

Knowledge and understanding of NCQA and TJC standards, NPDB guidelines, hospital policies and procedures, and general licensing regulations.

Knowledge and experience with database organization and management, report generating languages, PC's and proficiency in Windows-based word processing software.

Current CPCS and/or CPMSM eligibility by the National Association Medical Staff Services preferred but not required.

Strong communication skills including the ability to correspond effectively, as well as verbally convey information clearly, listen actively, and consider varying viewpoints when making decisions. Strong statistical, analytical and problem-solving skills. Ability and desire to provide quality service to others. Strong organizational skills and the ability to provide attention to detail and thoroughness. Ability to work autonomously and within a team environment. Must possess the ability to comply with Trinity Health policies and procedures. 

Must be able to set and organize own work priorities and adapt to them as they change frequently.  Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with iniduals having erse personalities and work styles. 

Ability to complete work during high-pressure periods while maintaining flexibility and a pleasant attitude.

Hourly Pay Range: $20.68 - $31.02

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Title: Account Manager

Location: Greenwood Village, CO

Job Description:

EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transportation to and from school. Our proprietary, best-in-class, technology solutions enable school districts and parents to easily plan, track and adjust each student’s trips, to and from school, and gives the student access to the educational experience they deserve. Every Trip. Every Day. If you’re someone who thrives in a mission forward, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at EverDriven.

Position Summary:

Salary Range: $60,000- $65,000/yr target based on experience plus bonus potential

Location: This is a remote role, but this account manager will service the Denver, CO region. You must live within driving distance to properly support the need.

Responsibilities:

• Use effective industry skills and abilities to support our innovative transportation services
• Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies
• Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)
• Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts
• Responsible for the continuous improvement of a safe, efficient, and effective transportation system
• Liaise between EverDriven and our clients while providing guidance, direction, and feedback
• Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures
• Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers
• Develop and maintain open communication channels with project contractors, community officials, and agency staff
• Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
• Understand and follow safety rules established by regulatory bodies and client contracts
• As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Requirements:

• Minimum education of a bachelor's degree or equivalent experience
• Strong professional communication and customer service skills
• Ability to effectively work with erse groups of customers and service providers
• Set priorities wisely, multitask, and dynamically solve problems
• Strong familiarity and comfort level with Microsoft Word, Excel and Outlook.
• Valid Driver’s License with a good driving record.
• Drug Screen and Background Check is a Condition of Employment
• Travel as required

Benefits

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Paid Time Off (PTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.

Commitment to Diversity and Inclusion:

EverDriven is a mission-centered, action-oriented company that honors ersity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence.

Commitment to Equal Opportunity:

EverDriven is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

#LI-Remote

Title: Lead Intake Specialist

locations

Remote USA

time type

Full time

job requisition id

JR01822

Job Description:

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview: 

The Lead Intake Specialist plays a critical role in the front end of the mortgage process by ensuring every lead is contacted quickly, accurately documented, and nurtured with professionalism and urgency. This dynamic role requires exceptional organization, consistent follow-up, and clear communication with both clients and referral partners. Candidates for this role have a growth-oriented mindset with the desire to build a career in the mortgage industry, thrive in a high-call-volume environment, convert opportunities effectively, and contribute to overall branch growth. 

Job Responsibilities: 

• Contact new leads within 1 hour of receipt to maximize conversion opportunities. 

• Accurately gather and enter lead information into the company CRM system in real time. 

• Call the referring Realtor directly after each lead conversation to provide status updates and request additional referrals. 

• Proactively ask each lead for introductions to their network to generate at least 5+ new leads per week. 

• Make 70 outbound calls per day to clients and/or referral partners. 

• Send 10+ texts per day to clients and/or referral partners for follow-up. 

• Hold 15+ quality conversations daily with prospective clients and/or referral partners. 

• Take a minimum of 7 complete loan applications weekly; collect all required mortgage documents to prepare for preapproval. 

• Schedule appointments for Loan Officers and ensure smooth lead handoff. 

• Maintain a well-organized, prioritized daily workflow to ensure no lead is overlooked or delayed. 

• Follow established scripts, systems, and processes for consistency and performance tracking. 

• Provide timely, professional communication to internal team members and external partners. 

• Meet or exceed conversion and production metrics on a monthly basis.

Qualifications and Skills: 

• High School diploma or equivalent. 

• Associates or Bachelor’s Degree, preferred. 

• 1+ year of experience in a call center, customer service, inside sales, or mortgage/financial services role. 

• CRM experience, preferred. 

• Experience managing high outbound call volumes and meeting performance goals. 

• Experience working independently in a remote environment while meeting performance metrics. 

• Experience thriving in a structured, metric-driven environment.  

• Experienced in consistent follow-through with both clients and partners. 

• Advanced organizational and time management skills with attention to detail. 

• Excellent efficient, friendly, and professional communication skills. 

• Skilled in quick response time with a focus on lead conversion. 

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.  

Pay Range:

• Hourly Rate: $19.23-$28.84

• Eligible for monthly bonus incentive based on production.

• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an inidual or because of the inidual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the inidual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes ersity and inclusion.

Title: Director of Operations

Location: Work@Home USA

Job Description:

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of a Director Operations is to drive the overall business culture and operations of the department, including development, guidance and direction of the Call Center and Support Staff. An experienced and well rounded “hands on” leader with a focus on driving optimal performance, P&L, client relationships, and continuous improvement initiatives. Must be self directed, data oriented and able to deliver consistently on key performance metrics in a complex environment.

Job title:

Director of Operations

Job Description:

Education:

• BA/BS in Business Administration or related field or equivalent required

Experience:

• 5+ years experience in customer service, call center or related field, including directing multiple sites and clients. Healthcare Industry experience required.

Mandatory Skills:

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

• Excellent presentation and client interaction skills.

• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

• Ability to improve and/or transform teams processes across functions within the organization.

• Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results.

• Ability to drive inidual, teams and department efficiency and productivity through effective and efficient metric management.

• Strong operational and financial acumen, executive presence, and the ability to lead multiple locations.

• Strong business acumen with a broad understanding of fundamental business principles.

• Exhibit relevant and consistent leadership behaviors in team management, client communications and internal interactions with teams, peers and senior management. Work effectively across a global matrix organization.

• Effective leadership and people management skills, with a focus on developing erse, high performing teams and fostering an inclusive culture that is collaborative and inquisitive.

• Ability to solve problems using creativity, critical thinking, decisiveness, and leadership.

• Advanced customer focus and customer service skills.

• Sufficient schedule flexibility commitment to support a 24/7 Global company.

• Experience and willingness to delve into all levels of detail needed to accomplish the business goals.

• Strong fiscal acumen with financial modelling & budgeting experience.

Roles & Responsibilities:

• Review and manage balanced scorecard and key performance indicators, regularly focusing on long term objectives to ensure Client and Organization goals are continually met.

• Develop long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives.

• Effectively manage in a fast paced call center environment with multiple teams.

• Lead cross-functional activities and communication to further partnership between organization and assigned clients.

• Participate in cross-functional teams including IT, WFM, Client Services, Implementation, Change Management, and other support departments.

• Use a systematic approach to identifying improvement opportunities, root-cause analysis, recommending solutions, and implementing process improvements in accordance with client/company policies and practices.

• Responsible for leading, providing professional development, and evaluating direct reports.

• Provide clients with contact center consulting services in relationship to benchmark data relative to forecasting, staffing, quality assurance, training, call center technology, etc.

• Prepare, deliver, and facilitate both client and internal business presentations and meetings.

• Promote teamwork and cooperative effort. 

• Help train and provide guidance to other employees within the organization.

• Maintain a clean, safe, and unobstructed work area, and practice good safety habits.

• Ensure both internal and external customers are provided with the highest quality service.

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.  Employees in this job may perform other duties as assigned.

Title: Senior Representative, Client Experience

Location: Westlake TX

Job Description:

Full time

job requisition id: 2088826

Job Description:

The Role

Are you waiting for your opportunity in the investment services industry? Are you curious about sophisticated topics such as mutual funds, pricing, trading, mergers, and acquisitions? Then you are ideal candidate for one of Fidelity’s most exciting and dynamic teams!

Our goal is to hire YOU, the curious and growth-minded inidual, who is adventurous enough to immerse yourself in the sophisticated world of brokerage operations. Your mission: To learn, analyze problems and connect dots for business partners and customers. Your reward: To excel at providing award-winning service and problem solving every day. In the role you will hone your professional competence and build your professional brand. The environment will be customer focused, ambitious, and heavily team oriented. In addition to curiosity and growth, you have a desire to be innovative and strategic – these are must haves! Classes start soon. If you are driven by curiosity, mission and fascinated by the world of finance; then become part this team!

The Expertise and Skills You Bring:

· You will Analyze industry problems that may include – Stock Trading, Dividends, Mutual Funds, Corporate Actions, Security Data, Securities Pricing and Physical Stock Certificates.

· You will Apply various technologies to assist our customers with a range of needs – basic and sophisticated

· You will Engage with customers and business partners through multiple channels – phone, email, and instant messaging

· You will Envision and execute bold ideas to attract and retain the next generation of customers

· You will Improve every day to prepare for future and advanced career opportunities, including – Team Lead, Analyst and Leadership

· Customer Service or Problem-Solving experience preferred

· College Degree or equivalent work experience preferred

· A desire for continuous growth and learning about the financial services industry required

· Possesses a drive to solve sophisticated problems and deliver an outstanding customer experience every day

· Self-starter and comfortable working independently when needed

· Excellent written and verbal communications skills

· Proven technical knowledge and strong problem-solving skills

· Ability to contribute ideas as well as influence and execute them in a team environment

· Ability to lean into change while multi-tasking in a remote and multifaceted financial services center

· Growth Mindset and an appetite for endless learning

· FINRA Licenses are preferred but not required.

The Team

As a member of the Client Experience Team, you will take on the role of a Brokerage Operations Rep. You will be given an overview course of the industry, and niche training to help you master brokerage operations. You will also get an exclusive peek behind the scenes of one of the most successful privately-owned companies in the world.

Certifications:

Category:

Brokerage Operations

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with iniduals with certain Criminal Histories.

Title: Director, Signature Venues & Specialty Dining

Location: 245 Summer St, Boston MA

Full time

Job Description:

The Role

The Director will play a pivotal role running our Signature Venue spaces, facility guest & specialty dining experience and operations, budget management and staff coordination.

This is a crucial role in ensuring a smooth transition to a new facility/office and lead both the opening and ongoing operations. They will partner closely with the Workforce Planning & Real Estate team to ensure cohesion in running physical space, visitor experience and related technologies for general meetings & events in the space.

This Director will lead all aspects of specialty dining operations including, collaborating with the Executive Chef on menus, procurement and other food service-related operations. They manage all aspects of the dining rooms, including handling reservations and ensuring efficient and outstanding service.

This person is a key figure in ensuring a memorable and positive experience for guests, while also leading the front-of-house staff and operations with efficiency and integrity.

The Expertise and Skills You Bring

The Director will be a self-starter who is inquisitive and creative with a lens for operational and experiential excellence, coupled with a natural curiosity about the F&B industry and market trends. The successful candidate be responsible for creating and executing a strategy and leading the operating model for associate and client engagement within our signature spaces. They will proactively collaborate with several groups/stakeholders to ensure smooth coordination and efficient service and be comfortable and confident engaging with all levels of the organization.

Focused on welcoming, attentive, and exacting customer service, you will showcase a strong attention to detail, flexibility and an ability to function in a fast-paced environment and adapt to changing situations, as well as quickly solve problems and anticipate situations. As a leader you are approachable and have a proven track record to work under tight deadlines on multiple, concurrent responsibilities and the capability to handle multiple tasks simultaneously and prioritize effectively.

Strong leadership skills with experience in training and mentoring staff are critical, as the role will train, supervise, and lead the front-of-house staff, ensuring they provide excellent service, as well as coordinate with kitchen and service staff for a seamless, outstanding back-of-house experience.

The inidual will have excellent verbal and written communication skills to work well with guests (executive and C-suite level) and staff including executive chef(s). Finally, the ability to handle customer issues, through the implementation of a feedback channel (handling complaints, ensuring guest satisfaction and a positive experience) and make decisions quickly and effectively is paramount.

• 7+ years’ experience in a professional/corporate setting
• Experience in high-end client meeting centers, luxury hospitality or executive dining, with opening experience a plus

The Team

This role is part of the dynamic Meetings and Events team, which collaborates with business partners on the planning, budgeting, and design of all internal and client events. The team manages over 1000 events a year with a focus on creating seamless and memorable experiences that support business and firm-wide objectives.

The base salary range for this position is $103,000-211,000 USD per year.  

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with iniduals with certain Criminal Histories.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Certifications:

Category:

Event Management

Title: Bilingual Verification Support Coordinator

Location: El Segundo, CA

Job Description:

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and iniduals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. 

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

THE ROLE:

We’re always looking for passionate and dedicated iniduals to join our team! While this position isn’t currently open, we are building a talent pool for future opportunities. By applying, you’ll be considered when the role becomes available, and our team will reach out as soon as we have an official opening.

The Verification Support Coordinator ensures compliance with federal employment eligibility requirements and internal standards by managing Form I-9 documentation, E-Verify cases, and related onboarding processes. This role plays a key part in supporting the onboarding of new Employer of Record (EOR) and Agency with Choice (AWC) providers, combining precision and compliance expertise with a provider-focused approach. The coordinator partners with Operations, Payroll, and Compliance teams to maintain data accuracy, support audits, and recommend process improvements that enhance efficiency and provider experience.

Primary Responsibilities

• Accurately complete and maintain Form I-9 documentation and manage E-Verify cases in compliance with federal requirements.

• Track, monitor, and complete reverifications for expiring identification documents to ensure ongoing compliance.

• Communicate with new providers to guide them through onboarding and compliance requirements.

• Collaborate with Operations, Payroll, and Compliance teams to resolve documentation issues and support audits.

• Maintain organized, confidential records within payroll and compliance systems.

• Identify and implement process improvements to enhance accuracy, efficiency, and the provider onboarding experience.

• Assist with day-to-day operations of the I-9 Centralization Team and contribute to special projects or audits.

• Develop and provide reports that track compliance performance and operational trends.

This is a hybrid position, coming into the El Segundo office 1x per quarter. 

WHAT YOU BRING TO THE TABLE:

Skills

• Strong attention to detail and data accuracy in documentation and record management

• Excellent organizational and time management skills for handling multiple priorities

• Proficiency in Microsoft Office and adaptability to new systems or HR platforms

• Critical thinking and problem-solving skills for identifying and resolving discrepancies

• Strong communication and interpersonal skills to support providers and cross-functional teams

• Discretion and professionalism when managing confidential information

• Collaborative, proactive, and process-oriented mindset

Qualifications

• 1–2 years of experience in HR, compliance, onboarding, or administrative support

• Working knowledge of Form I-9 and E-Verify compliance requirements

• Experience supporting audits or compliance reviews in regulated environments

• Ability to work independently and effectively in a virtual or hybrid setting, with quarterly in-person meetings in El Segundo

• Spanish fluency strongly preferred

WHAT WE BRING TO THE TABLE:

 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of ersity and inclusion.  Iniduals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring iniduals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. 

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Inidualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions.  At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Inidualized Assessment.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$23 - $23.50 USD

Ability to work independently and effectively in a virtual or hybrid setting, with quarterly in-person meetings in El Segundo

Spanish fluency strongly preferred

• WHAT WE BRING TO THE TABLE:

 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of ersity and inclusion.  Iniduals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring iniduals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. 

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Inidualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions.  At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Inidualized Assessment.

Iniduals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$23—$23.50 USD

Company Description

Rise is a comprehensive solution for companies, DAOs, and agencies to globally onboard, pay, and reward employees, contractors, and contributors in both fiat, stablecoins, and cryptocurrencies — all while staying fully compliant with international regulations.

Our platform enables automated routing between fiat and crypto payouts, compliant onboarding in 190+ countries, and secure on-chain professional IDs for team members. Join the Rise revolution and help redefine how organizations operate in the digital era.

Role Description

This is a full-time remote role as a Customer Success Representative (CSR) at Rise.

As a CSR, you’ll be the trusted point of contact for our customers — ensuring a smooth onboarding experience, resolving inquiries quickly, and helping clients get the most value from Rise. You’ll work cross-functionally with our Operations, Compliance, and Product teams to deliver world-class support and retention.

This is a dynamic role for someone passionate about customer experience, technology, and global fintech. You’ll play a key part in helping our customers scale globally with confidence.

Responsibilities

• Serve as the main point of contact for customer inquiries and issue resolution
• Guide new customers through onboarding and setup of Rise’s platform
• Provide timely, clear, and empathetic support via chat, email, and video calls
• Collaborate with Operations and Product teams to troubleshoot complex issues
• Educate customers on new product features and best practices
• Track customer health, adoption, and satisfaction metrics
• Identify upsell opportunities and collaborate with Sales and Account Management
• Maintain accurate records of all customer interactions in HubSpot and internal systems

Qualifications

• 1–2 years of experience in Customer Success, Account Management, or Support at a B2B SaaS or fintech company
• Strong communication and problem-solving skills
• Empathetic and customer-obsessed, with a passion for delivering exceptional experiences
• Highly organized and detail-oriented, able to manage multiple accounts simultaneously
• Comfortable using modern support and CRM tools (HubSpot, Intercom, Zendesk, Slack, etc.)
• Ability to work independently and remotely in a fast-paced startup environment
• Bachelor’s degree in Business, Communications, or related field

Nice to Have

• Experience in fintech, payments, or global payroll
• Familiarity with Web3, blockchain, or crypto-native organizations
• Exposure to compliance or onboarding processes (KYC/KYB)
• Experience supporting enterprise or global accounts

Compensation

$70k–$85k OTE ($60k–$70k base + $10k–$15k performance bonus)

Title: Sr Logistics & Customs Specialist

Location: North Bend United States

Job Description:

Nintendo of America Inc.

About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the erse consumers and communities we call home. 

SUMMARY:

Provides logistic and custom support within all areas of the Supply Chain (global). This includes ensuring

compliance with all US Customs & Boarder Protection (CBP) and Canada entry compliance

DESCRIPTION OF DUTIES:

• Manages and implements the guidelines for participation of the Customs Trade Partnership Against Terrorism (CTPAT) and Trade Compliance Program in the United States. (Audits and Validations annually)
• Collaborates with key stakeholders to determine all harmonized tariff codes for products in accordance with Harmonized Tariff Schedule of the United States (HTSUS), Export Codes (Schedule B), Export Control Classification Number (ECCN), Binding Rulings and Explanatory Notes to ensure proper reporting to all
• Manages all international inbound shipments to ensure a seamless flow of products for Distribution to the US, Canada, and Latin America.
• Manages and reports on changes within the international supply chain to identify risks and/or opportunities and communicates any of these impacts to the business to Senior Leadership.
• Manages the review and approval for on-time payment of Duties and Tax Payments for imports for entries into Canada (Goods and Service Tax) and the United States (Periodic Monthly Statement) Government Agencies.
• Responsible for annual updates to Customs Compliance Manual and facilitation of Customs Compliance and CTPAT training for departments involved in facilitation of the international supply chain.
• Manages all aspects of compliance with Temporary Import Bonds (TIB) and Carnet completion to avoid fines and penalties.
• Manage compliance with all other government agencies (OGA's) with any necessary forms completed at time of importation (i.e. FDA, FCC, EPA, and Fish and Wildlife).
• Communicates with Customs Brokers and freight forwarders to ensure all entries are cleared and delivered to their destination timely.
• Creates and maintains reports on carrier service standards for Customs Brokers and Freight Forwarders to ensure they are meeting service level agreements.
• Manages and updates weekly/monthly Key Performance Indicator (KPI) reports (i.e. import arrival, delays, volumes, and products) for electronic distribution to stakeholders.
• Provides critical support function for, and in the absence of departmental Manager.

SUMMARY OF REQUIREMENTS:

• Five plus years of Supply Chain Logistics involving domestic and international shipping and distribution including the creation of commercial invoices, bill of lading, and shipping export declarations
• Knowledge of CBP custom regulations trade programs and understanding of custom compliance audit practices and processes
• Ability to navigate CBP web based systems such as Automated Commercial Environment (ACE) and CTPAT portal
• Knowledge of Canada Border Services Agency (CBSA) custom regulations
• Proficient in Microsoft Office and Tableau as necessary to complete assigned tasks and projects
• Proficient in I Series (AS400) and Oracle applications
• Undergraduate degree or equivalent combination of education, training and/or related business experience
• U.S. Customs Broker license

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their ision. This position is not open to fully remote status at this time.

This position includes a base salary range of $91,500 - $146,400 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. 

#LI-Hybrid

Title: Care Management Outreach Specialist- Remote

Location: United States

Full time

job requisition id: R-101528

Remote

Job Description:

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize inidual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each inidual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. 

Job Summary:

Shift: Monday - Friday 8:30 AM - 5 PM CST.

Training: First 2 weeks of employment from 8:30 AM - 5 PM CST.

• Due to the structured training schedule, it is preferred that new hires not miss any days of training. PTO needs during the training period will be evaluated on a case by case basis and must be approved in advance.

Compensation: $18.00/hour (non-negotiable)

Under the general supervision of the Operations Manager, the Outreach Specialist has the primary responsibility of scheduling members for enrollment into an eligible care management program. The Care Management Outreach Specialist supports the implementation and delivery of Sharecare's VBCM program by providing high quality telephonic/digital enrollment with members in a virtual call center environment. The VBCM program is based on patient centered model to help improve a member's total well-being and do so in an appropriate, efficient, and cost-effective manner The position requires excellent sales skills, telephonic communication, and customer service skills.

Essential Job Functions:

• Utilizes automated dialer on internal telephony system to make outbound enrollment calls to members Outbound calls are a primary responsibility with productivity and quality metrics determined by leadership.
• Thoroughly and accurately explains the VBCM program and schedules appointments between member and Care Manager using shared calendar.
• Utilizes email to communicate confirmed appointments and modify appointments as needed.
• Accurately collects, inputs and updates data provided by members into the appropriate system in a timely manner as appropriate and on an as needed basis.
• Provides clerical support to the CF Value Based Care Management program as needed.
• Cross-trained to provide administrative support to all members of the team.
• Complete necessary training to support role
• Actively participate in team huddles and meetings when presence is requested
• Processes data and maintains confidentiality of all sensitive information.

Specific Skills/ Attributes:

• Well-versed using computers and familiar using Microsoft Outlook, Excel and Word.
• Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment, and customer service excellence.
• Strong communication (verbal and written) skills.
• Must possess high degree of professionalism, adaptability, and strong customer service skills.
• Demonstrated ability to be professional, self-directed, highly organized, multi-tasked capable, and proficient in problem solving skills.
• Must demonstrate resilience and effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
• Proven success in influencing outcomes in customer service environment.

Qualifications:

• High school diploma required.
• Minimum of one year experience in sales driven, call center and/or customer service environment.
• Experience in clinical environments preferred.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Title: Entry-Level Account Manager

Location: Cary NC United States

Job Id: 151720

Job Description:

At ZP Group, we obsess about the success of our customers and consultants. We believe the development and growth of our people is paramount to that success. As the parent company to Zachary Piper Solutions and Piper Companies, we focus on enabling both entities to deliver best-in-class staffing and professional services.

Zachary Piper Solutions supports the U.S. government with technical professional services across five key sectors: Intelligence, Defense, Homeland, Health, and Civilian.

Piper Companies provides staffing and professional services in Enterprise IT, Cyber Security, and Health Sciences.

Everything we do is deeply rooted in creating meaningful partnerships that drive positive impact-we fuel careers, strengthen businesses, and support missions that shape the future.

Simply put, we inspire growth to change lives.

Job Location: Cary, NC

Office Requirements: 4 days per week (Monday-Thursday); Fridays remote

The Associate Account Manager Opportunity:

We are looking for an ambitious, hardworking, and high-character candidate to work through a sales apprenticeship program designed to develop you into an elite sales professional. You will initially learn the recruitment life cycle for a period of 6 months, then complete our mentorship-focused Sales Readiness Program, with the end goal of earning your promotion to Account Manager. Based on merit, you could move through this process faster. Upon promotion, you will apply new business development and account management best practices to build your customer base. This position offers uncapped earning potential with the security of a base salary.

Essential Duties:

• You will partner with an experienced Account Manager, to learn from them and help drive their business forward.
• To begin, you will recruit on open positions for our Fortune 500 customers. This will create the foundation for your sales development.
• As you develop your skills, you will advance into our Sales Readiness Program.
• Upon promotion to Account Manager, you will develop and service your own customer base by creating meaningful partnerships, building trust, and driving client outcomes.

Qualifications & Skills:

• Qualities essential for success at ZP Group:

o Excellent work ethic

o Grittiness & ability to persevere through adversity

o Goal-driven and self-motivated

o Optimistic

o A Growth Mindset

o Highly coachable

o High EQ and passionate about building relationships

o Desire to work in a fast-paced, results-oriented culture with uncapped earning potential

• Preferred: Bachelor's degree
• Alignment with our "TEAMS" values:

o Transparent & Timely Communication

o Elite Customer Service

o Achieving Goals & Celebrating Wins

o Maximum Effort & Ownership

o Supporting, Respecting, & Empowering One Another

Compensation:

• Annual starting base salary of $50,000
• Additional compensation, upon promotion to Account Manager:

o $5,000 base salary increase

o Uncapped weekly commission

o Contest bonuses for achieving sales goals

o Auto allowance ($375/month)

o Cell allowance ($100/month)

• For President's Club winners:

o Long Term Incentive Plan (LTIP) annual bonus, starting at $10,000

o All-expenses-paid trip to luxury resort in the Riviera Maya

Benefits:

• Open Paid Time Off (OPTO)
• Medical, dental, & vision insurance (Cigna)
• 401k with company match (ADP Retirement)
• Parental leave
• Company-paid laptop & premium sales tools
• Life & AD&D insurance
• Disability insurance
• Commuter benefits
• Sick leave as required by law

#LI-DNI

Title: Health Advisor

Location: Atlanta United States

Job Description:

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office.

Do you have experience in healthcare? A background in medical social work, nursing or case management? Are you looking for a different approach to helping others navigate the complex health care system? Join our team of dedicated and passionate PinnacleCare Health Advisors!

The opportunity: The Health Advisor role is responsible for providing high-touch customer service to PinnacleCare Members, building strong relationships while helping them to navigate the healthcare system in order to receive the best and most expeditious healthcare available. Our Health Advisors occasionally accompany members to appointments within a 100-150 mile radius. We are seeking a candidate that lives in or near the Atlanta, GA area.

PinnacleCare is a health advisory service that connects iniduals and organizations to the world's most advanced healthcare and facilitates access to top specialists for more streamlined and personalized healthcare experience. PinnacleCare extends a broad range of support for families and organizations to facilitate more efficient access and better outcomes through Comprehensive Health Advisory Memberships for iniduals/families, and Connection Group Benefits available through employers/organizations.

How you will contribute:

• Guide Every Step of Care: Be the trusted coordinator for all aspects of your member's healthcare, from collecting medical records and scheduling appointments to arranging second opinions with top physicians as needed.
• Provide Expert Insights: Work closely with Medical Directors and Researchers to offer the latest on treatments, clinical trials, and expert physicians. Members rely on your unbiased support to make informed decisions in any medical situation.
• Deliver Caring, High-Touch Service: Be a dependable and compassionate support for your member and their family. They'll turn to you for efficient, reliable guidance and comfort throughout their healthcare journey.
• Build Strong Medical Partnerships: Develop and nurture relationships with physicians and hospital staff to ensure the best possible care of your members.

What you will bring with you:

• Ability to work with a erse range of people
• Licensed Clinical Social Worker, Occupational Therapist, Registered Nurse or other health related field
• Background in medical social work, nursing or clinical case management
• Clinical medicine, direct patient care or case management experience
• Hospital setting experience is preferred
• Self-starter, ability to work independently and as part of a team
• Excellent communication skills and sense of urgency
• Compelling communicator, service oriented and ability to work collaboratively with others
• Ability to navigate and adapt to a changing, fast paced work environment
• Proficiency with MS Office
• Excellent time management skills, agility in multi-tasking, decisiveness, bias towards action and proactive approach to medical needs of members

Salary:

$72,500-$108,800

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your inidual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified iniduals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified iniduals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. 

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category:

Health Advisor

Title: Member Experience Specialist (Remote)

Location: United States

Remote

Job Description:

The Opportunity

Join us in tackling healthcare for rural America! We're seeking a Member Experience Specialist who is passionate about having a positive societal impact and using technology for good - solving issues of health inequity for communities that have been perennially underserved.

The Member Experience Specialist is a key role within Homeward, responsible for supporting members with all questions, concerns, and service needs post-engagement. As a Member Experience Specialist, working with our Care Navigation teams, you will serve as the front line contact for our members, ensuring they feel supported, informed, and connected throughout their healthcare journey. This position is ideal for someone with a strong customer service background, a passion for healthcare, and a desire to make a positive impact on the lives of rural populations.

What You'll Do:

• Answer inbound calls, emails, and texts from Homeward members, resolving concerns or requests efficiently and effectively.
• Assist members with medical records requests, billing inquiries, appointment scheduling and rescheduling.
• Act as a liaison between members and internal teams such as Care Navigators, RNs and Providers, and Billing to ensure seamless support and continuity of care.
• Conduct outbound calls to check in with members and assess their needs to determine how Homeward can assist.
• Proactively identify gaps in members' care plan adherence and engage them via phone to address these issues.
• Accurately document member interactions to ensure up-to-date information is accessible to the entire team.
• Provide feedback and actionable insights to management to enhance member experience and satisfaction.
• Meet KPIs including: issue resolution rate, time to resolution, appointment scheduling rate, and customer satisfaction scores

What You Bring:

• 2+ years of experience in customer service, healthcare support, or related field; experience with Medicare Advantage or healthcare services a plus
• Strong communication and interpersonal skills, with the ability to build trust and rapport with members from erse backgrounds
• Empathy, patience, and a strong commitment to improving the health and wellbeing of rural populations
• Ability to navigate and utilize digital tools, including contact center tools and healthcare software
• Strong problem-solving skills, with a proactive approach to addressing member concerns
• Exceptional communication skills to support work with different cross-functionally across the organization
• Self-motivated, organized, and comfortable working in a remote environment

What Shapes Our Company:

• Deep commitment to one another, the people and communities we serve, and to care that enables everyone to achieve their best health
• Compassion and empathy
• Curiosity and an eagerness to listen
• Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
• Strong focus on the sustainability of our business and scalability of our services to maximize our reach and impact
• Nurturing a erse workforce with a wide range of backgrounds, experiences, and points of view
• Taking our mission and business seriously, but not taking ourselves too seriously- having fun as we build!

Benefits:

• Medical, dental, and vision insurance with 100% of monthly premium covered for employees
• Competitive salary and possible equity grant
• Supplemental performance bonus opportunities
• Relocation and travel reimbursement
• Loan repayment support
• Company-sponsored 401k plan + match
• Generous paid time off
• Comprehensive training provided

The base salary range for this position is $20 - $24 hourly. Compensation may vary outside this range depending on a number of factors, including a candidate's qualifications, skills, location, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.

At Homeward, a erse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.

Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for iniduals with disabilities in employment, its services, programs, and activities.

Planning, Specialist

Location: Thousand Oaks, CA,  United States

• Job ID: 4237
• Job Family: Transmission & Distribution
• Location: Thousand Oaks, CA, US
• Pay: $41.92 – $62.84

Job Description:

Join the Clean Energy Revolution

Become a Planning, Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll plan, design and project manage distribution systems for internal/external customer driven projects. As a Planning, Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Develops and prepares construction plans, drawings, and/or circuit maps; develops and designs electrical distribution plans, identifying necessary resources and providing cost estimates and follow through on policies, procedures, rules, rates, completion dates, and ensuring compliance of electrical designs. Performs calculations relevant to design with latest SCE standards and/or requests studies through Engineering when necessary
• Interacts with a erse customer base on meeting electrical design needs and is responsible for providing successful outcomes for the customer and SCE on assigned or requested projects
• Participates in small to medium-sized residential, commercial and industrial projects; assists in determining scope of work, method of service, and construction methods for Distribution overhead and underground facilities; manages work orders/projects and maintains current understanding of industry practices and standards
• Provides technical support to licensing and certification proceedings related to new distribution/transmission lines and substation sites
• Stays up-to-date of current industry practices, standards and customer needs
• Identifies environmental requirements and coordinates required project components with other departments, customers, governmental bodies, and various external sources
• Supports project drawings and budget by monitoring internal and external customer timelines and expectations
• Manages multiple projects with project management principles, tools, and techniques effectively under tight time constraints, shifting priorities, and making critical decisions with minimal supervision. Manages project risks, resolves issues, and resolves escalations impacting project scope, timeline, and budget (work order pricing)
• Performs field inspections to gather data relevant to the planning and development review process and to verify that planning development projects comply with approved plans
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• One or more years of experience performing electrical utility distribution service planning.
• Possess a valid Class C Driver's License.

Preferred Qualifications

• Experience with engineering principles, construction standards and industry practices.
• Experience with systems such as Design Manager, SAP, Computer Aided Design Software (CAD), Autodesk Utility Design (AUD) and SpidaCalc.
• Knowledge of engineering principles and industry practices such as using resource books, overhead and underground construction manuals.
• Experience in customer service and project management.
• Training or education applying technical information related to engineering, drafting, architecture, construction, mapping, design, mechanics, mathematics, science or information technology.
• Willingness and ability to work in various weather conditions. Possibly even in remote regions - coast, desert, mountains across California for extended periods of time.

Additional Information

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• The primary work location for this position is Thousand Oaks. However, the successful candidate may also be asked to work for an extended amount of time at alternate work location.
• Position will require up to 20% traveling and being out in the field throughout the SCE service territory.
• This position has an option for a 9/80 Alternate Work Schedule or 40hrs/5 days a week.
• Relocation does not apply to this position.
• This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Reference our Information Guides for the following tests: (EEI TECH (Test #5107)). Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position.
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• As of July 1, 2025, this position falls within the representation of ESC Local 20. As the company and the union work towards a collective bargaining agreement, please note that the conditions of employment listed on this job posting may be impacted depending on the results of bargaining.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Title: Supply Chain Services Support - Stage 12 mesi

Location: Milan Itlay

Career Path: Supply Chain Planning

Organization: Cummins Inc.

Role Category: Hybrid

Job Type: Student - Cooperative/12 Month Placement

ReqID: 2416457

Job Description:

We're looking for a talented student or recent graduate to join our Supply Chain Services team in Peschiera Borromeo , just outside Milan. The opportunity includes a 12-month internship , with the possibility of a permanent position upon completion.

You will join a dynamic, international team, managing the complete customer order lifecycle .

In this role, you will have an impact in the following ways:

• You will manage the entire order process for assigned customers (entry, modification, shipping, logistics).
• You will be the single point of contact between customers, distribution centers, manufacturing plants, and cross-functional business functions.
• You will provide accurate documentation and constant updates to customers throughout the process.
• You will address and resolve complex requests with an analytical and customer-focused approach.
• You will collaborate with internal teams to escalate complex issues, providing appropriate documentation.
• You will verify the export documentation's compliance with current regulations.
• You will support the management of complaints regarding non-conforming materials or processes.
• You will prepare and share standard and customized reports, both internal and for clients.
• You will support the team during customer visits on site.
• You will participate in continuous improvement projects.

Qualifications

Preferred skills

• Familiarity with ERP systems and company databases.
• Basic knowledge of export regulations and customs documentation.
• Experience (including academic) in quality management or process improvement.

What we offer

• Paid internship lasting 12 months. The salary is €900 gross per month.
• Integration into an international, dynamic and professionally growth-oriented environment.
• Continuous support and training in the field.

Requirements

• University student or recent graduate in economics, logistics, or similar fields.
• Excellent knowledge of English (B2 level or higher) and Italian (C1 or higher) .
• Excellent communication and interpersonal skills.
• Ability to problem solving and teamwork.
• Customer focus and attention to detail.
• Interest in the world of supply chain and order management.

As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified iniduals, without regard to race, sex, color, disability, national origin, age, religion, union membership, sexual orientation, veteran status, citizenship, gender identity and/or expression, or any other legally protected status. If you require reasonable accommodations for a health condition or disability, please let us know. Your journey with us matters.

Title: Customer Success Specialist

Location:

• Washington, DC, USA
• 74,400-90,000 per year
• Hourly
• Full Time

Job Description:

The National Association for the Education of Young Children (NAEYC) is a 501c3 nonprofit organization with a mission to promote high-quality early learning for each and every child, birth through age 8, by connecting practice, policy, and research.

NAEYC is seeking a dedicated and proactive Customer Success Specialist to serve as the primary subject matter expert (SME) and a key point of contact for our customers. This role is crucial for ensuring our members, customers, and partners have seamless and successful experience with NAEYC's products, services, and systems. The specialist will be a master troubleshooter and a trusted liaison between customers, internal teams, and technology partners, with a strong focus on technical problem-solving and proactive process improvement. This is an essential position that combines hands-on support with strategic oversight, data analysis, and reporting.

Responsibilities:

Internal Customer Support & Technical Troubleshooting

• Serve as the go-to resource for Tier 1 and Tier 2 technical support across a wide range of customer issues.
• Diagnose and resolve low- to medium-priority technical problems via the call center and service console.
• Manage troubleshooting during high-volume periods to meet service level agreements (SLAs).
• Act as the primary contact for technical escalations with IT and Experience & Technology teams.
• Ensure consistent and controlled system changes by centralizing issue management.

Fulfillment & Inventory Management

• Oversee the full lifecycle of NAEYC products, from creation to sunset.
• Supervise and guide the Fulfillment Coordinator to ensure efficient order processing and inventory control.
• Resolve system discrepancies related to orders, fulfillment, and returns.
• Support sales order fulfillment across Salesforce, LMS, and related systems.

Proactive Process Improvement & Reporting

• Identify recurring issues and inefficiencies, proposing and implementing process improvements.
• Provide clear and concise reports to leadership on critical support requests, trends, and ongoing initiatives.
• Collaborate with technology teams to define system requirements and support technology enhancements.

Training & Knowledge Sharing

• Design and deliver training on systems, tools, and processes for Customer Care staff.
• Maintain comprehensive documentation, handbooks, and resources for customer-facing agents.

Case & Queue Management

• Manage customer service queues (e.g., [email protected]) within Salesforce Service Cloud.
• Escalate and reassign cases to ensure timely resolution and maintain detailed records of support requests and outcomes.
• Analyze data to identify trends and inform long-term improvements.

Other Duties

• Perform additional responsibilities assigned to support departmental and organizational goals.

Qualifications

Education & Experience

• Bachelor's degree or equivalent professional experience required.
• Minimum of 3 years of experience with Association Management Systems (AMS); experience with event registration, LMS, and customer ticketing systems a plus.
• Experience in a member-driven nonprofit or association environment preferred.
• Salesforce experience required; Fonteva experience strongly preferred.
• Supervisory experience a plus.

Skills & Competencies

• Strong organizational and project management skills with exceptional attention to detail.
• Proficiency in CRM, AMS, and ticketing systems-especially Salesforce Service Cloud and Fonteva.
• Exceptional problem-solving and analytical abilities with strong technical troubleshooting expertise.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
• Proven ability to multitask, prioritize, and make independent decisions.
• Proactive mindset with a focus on process improvement and continuous learning.
• Empathetic, culturally sensitive, and professional in all customer and colleague interactions.

Mindset & Approach

• Customer-centric and solutions-oriented, with a passion for resolving challenges efficiently.
• Collaborative, adaptable, and committed to continuous improvement in support of organizational goals.

Physical Demands:

There are specific physical demands that must be met by an employee to successfully perform the essential functions of this position. For example, moving throughout a building, handling materials and objects, and communicating freely - writing, speaking, listening. Further discussion and reasonable accommodation will be considered to enable iniduals with disabilities to perform the essential functions.

Position Designation: Hybrid: This role is based in the DC Metro Region and is required to physically be on-site in the DC office 3 or more day(s) a week due to the needs of the position. Employees are expected to be in the office on Tuesday, Wednesday, and Thursday unless otherwise determined by immediate supervisor and department lead.

Equal Employment Opportunity:

NAEYC is dedicated to providing equal opportunities to all iniduals regardless of race, color, religion, ethnic or national origin, gender, age, marital status, personal appearance, sexual orientation, gender identity or gender expression, family responsibilities, political affiliation, matriculation, genetic information, disability, or protected veterans status, or any other factor that is a prohibited consideration under applicable laws and regulations.

Title: Implementation Specialist

Location: College Statioin United States

Job Description:

JOB FUNCTION: Administrative Support

COMPENSATION: $52k

REMOTE / ONSITE: Hybrid

Our client brings a modern approach to the $130 billion gas industry by utilizing a network business model to deliver products nationwide. Their service and technological capabilities handle the complex logistical needs of large, multi-site companies through a national network of gas supply partners. Customers include Fortune 1000 companies across industries such as food and beverage, healthcare, construction, and manufacturing. Examples include providing medical gas to large clinic chains and pet hospitals, CO₂ for top restaurant chains, and bulk propane to railroad companies. Currently, they are looking to add an Implementation Specialist to their team.

Salary/Hourly Rate:

$52k Annually plus 5% Bonus

Position Overview:

The Implementation Specialist will coordinate new customer onboarding and account changes in collaboration with Operations, Supply Chain, and Account Management teams. This role ensures operational timeliness, data accuracy, and quality while delivering the optimal customer experience during this critical part of the customer journey. Reports to the Implementation Supervisor.

Responsibilities of the Implementation Specialist:

• Create and manage customer accounts using Salesforce and Microsoft Business Central.
• Ensure data integrity and accuracy.
• Maintain compliance with licensing requirements for new locations.
• Pair new customer locations with preferred suppliers.
• Collect usage data for new accounts when needed.
• Place initial orders and ensure timely onboarding completion.
• Transition existing accounts to optimal supplier partners.
• Coordinate supplier changes and expedited deliveries.
• Source carriers for expedited orders.
• Provide timely communication between suppliers, customers, and internal teams.
• Collaborate with internal teams to resolve account and invoicing issues.
• Coordinate asset returns and account closures as necessary.
• Maintain accurate support documentation and follow up as needed.
• Provide professional and courteous support to customers and suppliers.
• Assist with reports and cross-functional projects.

Required Experience/Skills for the Implementation Specialist:

• Proficiency in Microsoft Office Suite, with intermediate Excel skills.
• Experience with Salesforce or similar platforms, and the willingness to adapt to new technologies and processes.

Preferred Experience/Skills for the Implementation Specialist:

• Background in inside sales, data entry, or customer care.
• Experience in the beverage, medical, or industrial industries.
• Strong attention to detail and accuracy.
• Effective communication and collaboration skills.
• Critical thinking and problem-solving abilities.
• Customer-centric approach with a sense of urgency.
• Ability to multitask, manage time effectively, and meet deadlines.
• Team-oriented with the ability to build strong working relationships.
• Self-starter with a “can-do” mentality and drive for continuous learning.

Education Requirements:

• High school diploma is required.

Benefits:

• Competitive salary plus 5% performance-based bonus.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Hybrid work flexibility.
• Professional development opportunities and training programs.
• Employee wellness programs.
• Casual, collaborative work environment.
• Opportunities for career growth and advancement.

Title: Team Coordinator Scheduling

Location: Loveland United States

Job Description:

Job Summary and Responsibilities

Candidates must reside in one of the approved remote worker states: AR, AZ, CO, FL, GA, IA, IL, IN, KY, MI, NC, ND, NE, NJ, OH, SC, TN, TX, UT, WI.

This position will be for Saturday & Sunday 8:00 AM - 5:00 PM Eastern Standard Time Zone

At CommonSpirit Health at Home, we strive to embody our mission of delivering hope and healing to those we serve. As a Team Coordinator - Virtual Support (TC) you'll engage in a range of exciting responsibilities, including:

• Works with field staff and Manager, Clinical Services (MCS) to appropriately schedule clinicians for cases in assigned areas of responsibility. Communicates appropriately regarding changes in schedule or service delivery.
• Demonstrates the ability to be efficient and productive by organizing job duties and responsibilities.
• Works with field staff and MCS to maintain current staff and patient schedules.
• Submits required reports to appropriate employees within established time frames.
• Responsible for all assigned workflow for designated locations, with assignments based on the needs of the Organization.
• Works virtually and independently with limited direct supervision using organizational guidelines, policies and procedures and good judgment.

Job Requirements

• Candidates must reside in one of the approved remote worker states: AR, AZ, CO, FL, GA, IA, IL, IN, KY, MI, NC, ND, NE, NJ, OH, SC, TN, TX, UT, WI.
• High School diploma or equivalent.
• Minimum of two years customer service experience.
• Minimum of one year of medical office related experience preferred.
• Must possess the ability to maintain confidentiality of HIPAA protected health information that adheres to the Corporate Compliance Program.

At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting ersity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all iniduals, including minorities, protected veterans, and iniduals with disabilities.

Where You'll Work

CommonSpirit Health at Home is a full-service health care organization that believes the best place for someone to get better is in their own home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.

Title: Claims Specialist

Location: Lakeland, FL., Gainesville, GA., or Baton Rouge, LA; US

time type: Full time

job requisition id: R8078

Job Description:

Headquartered in the Central Florida city of Lakeland, Summit employs over 700 office and field associates at its main location and regional offices in Baton Rouge, Louisiana, and Gainesville, Georgia. As the people who know workers' comp, we strive to provide an atmosphere of constant growth and development for our employees.

Summit provides workers' compensation programs and services to thousands of employers throughout the Southeast.

Summit is a member of Great American Insurance Group, a company that focuses on building relationships and linking people to various career paths. Whether it's underwriting, claims, accounting, IT, legal, or customer service, Great American Insurance Group combines a small-company entrepreneurial atmosphere with big- company expertise.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Essential Job Functions and Responsibilities

• Manages a large inventory of complex claims to evaluate compensability/liability.
• Plans and conducts complex claims investigations to confirm coverage and to determine liability, compensability and damages.
• Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority. May attend arbitrations, mediations, depositions, or trials.
• Conveys complex information regarding coverage and settlements to insureds, claimants, and external partners.
• Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
• May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
• Performs other duties as assigned.
• This position would be remote in the state of Kentucky or Indiana or hybrid in one of our Summit offices located in Lakeland, FL., Gainesville, GA., or Baton Rouge, LA.

Job Requirements

Education: Bachelor's Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.

Experience: Generally, a minimum of 9 years of experience in property and casualty claims handling. Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).

Scope of Job/Qualifications: Works within broad limits and authority on assignments of the highest technical complexity, requiring specialized knowledge. Demonstrates excellent analytical, negotiation, and problem-solving skills. Maintains strong knowledge of insurance policies, coverage, and claims handling procedures. Maintains knowledge of industry laws and regulations. Advanced ability to organize and prioritize caseloads, ensuring timely resolution of claims. Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations. Proven ability to handle confidential information with discretion. Viewed as a senior resource within the Claims department and/or organization.

Company:

SCI Summit Consulting, LLC

Benefits:

Compensation varies by role, position level, and location. Inidual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Title: Customer Service Representative - Atlanta, GA (Hybrid)

Location: Atlanta, GA,  United States

Job Description:

City 

Atlanta

State 

GA

Country 

United States

Working time 

Full-time

Description & Requirements

Join our team as a dedicated Customer Service Representative to support the Georgia National Medical Support Notice (GA NMSN) project! 

This is a hybrid role requiring two in-office days per week in Atlanta, GA — typically Monday and Wednesday — though the schedule may shift depending on business needs. This position's hours are Monday-Friday 8a-5p ET. 

The role begins as a contingent position with one of our partnering agencies with the potential to convert to a Maximus employee at the 90-day mark, based on performance, attendance, and business approval.

If you thrive in a fast-paced environment and have a passion for delivering excellent service while supporting families across Georgia, apply today!

Essential Duties and Responsibilities:

- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

- Track and document all inquiries using the applicable systems.

- Complete associated tasks according to the established guidelines.

- Meet Quality Assurance (QA) and other key performance metrics.

- Facilitate the fulfillment of caller requests for materials via mail, email, or download.

- Transfer/refer consumers to appropriate entities according to the established guidelines.

- Escalate calls or issues to the appropriate designated staff for resolution as needed.

- Facilitate translation services for non-English speaking callers according to procedures.

- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

- Exercise first-call resolution to minimize repeat contacts

- Enter call wrap-up notes quickly and accurately 

- Attend full-time onsite training for 1–2 weeks- Work onsite at our Atlanta office at least twice per week

This position is hybrid and will require quiet workspace in your home for remote work.

Home office requirements:

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Reliable high-speed internet service

(you can test this by going to www.speedtest.net)

Minimum Requirements

- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.

-  At least 1 year of call-center experience, preferred 

- Genesys or similar call center software experience, preferred

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to iniduals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

Minimum Salary

$ 

14.86

Maximum Salary

$ 

14.86

Title: Revenue Cycle Specialist

Location: PA, DE, GA, MI, NC, TX, NJ, and FL only.

Type: Full-time

Workplace: Fully remote

Job Description:

MedScope, a ision of Medical Guardian, is a rising leader in the medical alarm industry, seeking a seasoned Revenue Cycle Specialist with health insurance claims experience to fill a role in the Revenue Cycle Department. The Revenue Cycle Specialist is responsible for managing an assigned book of business consisting of Medicaid payers to ensure accurate and timely reimbursement for healthcare services. This role focuses on claim follow-up, denial resolution, payer correspondence, and ensuring compliance with payer-specific guidelines. The specialist serves as the primary point of contact for assigned payer accounts and works to resolve outstanding balances through proactive follow-up and problem-solving. Ability to analyze data and think critically is a must.  

This is a full-time, remote position requiring a daily schedule of 9:00am-5:00pm EST. 

Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.

Hourly rate: $22/hour

Key Duties and Responsibilities:

• Manage a defined book of insurance payers and serve as the subject matter expert for each.  
• Meet or exceed monthly productivity and resolution objectives, and KPIs centered around collection percentage goals. 
• Conduct timely follow-up on outstanding claims, ensuring resolution and reimbursement within established payer timelines. 
• Review, analyze, and appeal denied or underpaid claims in accordance with payer policies and contractual obligations. 
• Identify trends in denials and underpayments and escalate issues to management. 
• Communicate with insurance companies via phone, payer portals, or written correspondence to resolve claim issues. 
• Ensure all claim activity is accurately documented within the billing system for audit and tracking purposes. 
• Monitor payer-specific timely filing limits and authorization processes to ensure compliance. 
• Prepare and submit corrected claims or claim reconsiderations as needed. 
• Stay updated on payer guidelines, filing terms, authorization workflows, and general rules. 
• Limited phone work exclusively dealing with care managers; minimal to no direct interaction with patients or consumers.

Requirements

• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. 
• Proficiency in the Microsoft Office suite of applications required. 
• Strong analytical skills. 
• Strong communication with excellent oral and written communication skills. 
• Critical thinking - ability to decipher when things are missing or incorrect. 
• Accurate and organized with the ability to multitask. 
• Friendly phone demeanor - will be in direct contact with care managers. 
• Self-starter who can work in a remote environment. Must be able to work both independently and collaboratively on a small team and be accustomed to working with deadlines. 
• Punctual and reliable with a professional appearance and demeanor.

Desired Experience:

• High school diploma or equivalent required; associate or bachelor’s degree preferred. 
• 2+ years of experience in medical billing or revenue cycle management, with emphasis on insurance follow-up or A/R. 
• Experience with Medicaid and Managed Care Organization a plus. 
• Strong understanding of claim lifecycles, payer policies, and denial management. 
• Familiarity Salesforce and/or Waystar is a plus. 
• Ability to work independently and manage time effectively within a high-volume environment.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)

Title: (fluent German & English) Customer Support Consultant, banking (remotely)

Location: Malta, Greece

Type: Contract

Workplace: Fully remote

Job Description:

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do:

• Provide exceptional customer support via emails and calls
• Manage partner requests according to assigned tasks
• Handle account services, data updates, identification issues, and account closures
• Maintain clear and structured case documentation
• Collaborate with internal teams to ensure efficient issue resolution
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices

What you need to succeed in this role:

• Excellent English and German skills (C1 for both spoken and written)
• Experience in customer support
• Background in banking or financial services
• Analytical and research skills
• Strong attention to detail and reliability when handling sensitive or legal information
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Proficiency in using Zendesk and Jira

Benefits and Perks:

• Fixed schedule: 9 AM – 6 PM CET
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an inidual approach, and a wholesome positive experience.

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Title: Onboarding Coach Specialist

Location: United States

Job Description:

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)

• Paid holidays and flexible, take-it-as-you-need-it paid time off 

• Monthly tech reimbursements

• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Onboarding Coach you thrive working in a high-velocity onboarding and support environment that finds success by always changing and adapting. You are customer-focused and excited by the prospect of supporting our newly enrolled customers. You have the ability to listen, understand customer needs, resolve problems, instill confidence, and coach/train to get new customers on track to success. 

Your objective is to work with newly enrolled Pros to build a customized onboarding plan tailored to their specific needs and anchored on their specific goals. You will then help support them over their first 30 days to achieve those goals. In doing so you will help maximize customer retention and satisfaction.

Your earning potential is uncapped. Your Pro’s success is your success; for every Pro that reaches their activity targets in their first 30 days you earn a commission.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Partner with newly enrolled Pros on a custom onboarding plan

• Make 75+ outbound dials per day or maintain 5+ hours of talk time to maximize opportunities to connect with the Pros in your portfolio

• Listen and understand customers’ needs; handle objections, find creative solutions, and resell the value of our product

• Coach customers on how to implement Housecall Pro into their business,  the basics of the product, and ultimately how to achieve the goals that motivated them to buy in the first place  

• Quickly identify high-risk accounts and escalate customers to applicable resolution paths, as needed

• Be an effective team player with strong customer service, communication, presentation and creative problem-solving skills

Qualifications:

• 1+ years experience in full-time in a client-facing onboarding or support role

• High school diploma or equivalent; Bachelor's degree is a plus

• 6+ months of outbound sales or prospecting experience is a plus

**What will help you succeed:

• Excellent English reading, writing, and verbal communication

• Hard-working, reliable, and adaptable

• Professional attitude and demeanor

• Curious and eager to learn

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates ersity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Location Dependent Information

This role is open to candidates and the expected compensation range for this role is $26.65-$28.21/hour (includes base and potential performance bonus)__. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

#LI-Remote

Title: Strategic Events Marketing Manager

Location:  Remote - Canada

ID:JR10160 (for internal use only)

Job Description:

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

We are looking for an energetic, highly organized, A-player who loves a fast paced, high performing environment. Working within Marketing, this role will support the planning and logistics for Samsara’s annual customer conference, Beyond, our globally Go Beyond programs and other hosted events throughout the year. The roles and responsibilities would consist of hotel management, production management, ancillary programs and more! This role will work cross-functionally with teams in marketing, sales, customer success, and leadership to deliver a best-in-class customer experience. Your work will play a key role in driving engagement and programming that align with Samsara’s business objectives and brand excellence.

This is a remote role open to candidates residing in Canada.

Please note that relocation assistance is not available for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will: 

• Assist in managing event logistics and vendors, including but not limited to AV, F&B, social activities, travel, and transportation.
• Support program planning and execution across stakeholders, timelines, floor plans, catering, setup, registration, hotel blocks, and signage.
• Oversee multiple events and programs with overlapping schedules.
• Source and manage venues to meet program and budget needs.
• Collaborate on and contribute to developing overall event experiences that reflect our brand.
• Bring energy, creativity, and new ideas to build a successful event experience.

Minimum requirements for the role:

• 3 years of experience in event management/production.
• Bachelor’s degree or equivalent experience is required.
• This role requires 30% travel, candidates must be open to traveling 30% of the time.

An ideal candidate also has:

• Strong communication, negotiation, and budget-management skills, with the ability to work across all levels of an organization.
• Extraordinary attention to detail and able to run multiple concurrent project demands within established timelines.
• Strong executive presence.
• Creative skills to design events that fit the Samsara brand and produce exceptional experiences for our customers.
• Ability to work independently in an ambiguous and rapidly changing environment.

Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles. For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually.

We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

$76,500—$99,000 CAD

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. 

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. 

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the erse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an inidual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Title: Business Travel Consultant (Remote)

Location: Berlin, Germany

Job Description:

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

NOTE: Candidates must reside in Germany for consideration. Please submit all applications in English.

What You’ll Do:

• Provide top-tier travel support via chat, calls, and emails

• Maintain up-to-date knowledge on suppliers, destinations, and systems

• Quickly assess customer needs, urgency, and preferences

• Accurately handle hotel, flight, car, and rail bookings

• Guide customers in self-service options on the Navan platform and app

• Respond promptly, meeting SLA expectations

• Follow company and customer policies, ensuring global compliance

• Give feedback to stakeholders on goal progress and key processes

• Participate in team meetings on products, suppliers, and industry updates

• Stay current on travel industry best practices

• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For:

• Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) (mandatory)

• Language: Fluency in German (mandatory)

• Customer Service: Background in contact center or customer-facing roles

• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce

• Availability: Monday to Friday, between 7 AM and 7 PM

• Days Off: Saturday, Sunday and bank holidays

• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues

• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Title: Customer Service Agent

Location: Peoria, IL

Category: Customer Service / Ramp Agents

Job type: Onsite

Job Description:

Summary

This position is responsible for providing customer service to all customers, including scheduled or charter services. Customer Service agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures.

Visa Sponsorship Available 

No

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education:  High School Diploma/GED

Minimum one (1) year experience Customer Service experience.

• People oriented, highly motivated with a positive and friendly attitude.

• Effective communication skills, both verbal and written.

• Ability to work efficiently under time constraints.

• Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.

• Must be well groomed and adhere to the dress code policy.

• Must be at least 18 years of age and possess a valid driver’s license.

• Able to attend required training.

• Strong computer skills and ability to use general office equipment.

• Ability to work in extreme weather conditions.

• TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.

Preferred Requirements

• Valid and unexpired driver's license.

Job Duties

• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.

• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.

• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.

• Ensure compliance with FAA, Allegiant Air and airport regulations.

• Enforce safety/security measures and monitor sensitive safety zones.

• Assist Customers with special needs, i.e., customers who need assistance in boarding.

• Ad hoc assignments as requested by the Lead or Supervisor.

• Complete required reports.

• Meet arriving flights at baggage carousel to ensure proper handling of bags.

• Monitor baggage carousel for unclaimed baggage.

• Store unclaimed bags in Baggage Service Office until claimed or turned over to System Baggage Services.

• Handle delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Systems Baggage Services.

• Inform customers of Allegiant Air policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.

• Provide consequential expenses to applicable customers when there is a delayed bag.

• Ensure delivery of baggage to the affected customer for late arriving or misloaded bags.

• Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.

• Trace loaner wheelchairs, car seats, etc.

• Track replaced, damaged, and misloaded baggage Assists with lost and found articles.

• Maneuver jet bridge or other motorized equipment as directed.

• Other duties as assigned.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions of the role.

Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). Are required to lift and/or carry up to 100 lbs. and to push and/or pull up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all iniduals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Starting hourly rate for this position is $15/hr

Full Time Benefits:

Profit Sharing

Medical/Dental/Vision/Life/ Disability Insurance

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Paid vacation, holidays, and sick time

Part Time Benefits:

Profit Sharing

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Sick time

Senior Client Service Officer

Location: Sydney Australia

Job Description:

Senior Client Service Officer (Private Management Support) - Estate Management

• 2 x Ongoing full-time vacancies
• 1 x Temporary full-time vacancy - up to February 2026.
• 35 hours per week.
• Location: This role is based in Parramatta. Flexible and hybrid working options available.
• Clerk Grade: 5/6. Base salary $99,938 to $110,271 p.a. plus 12% superannuation and annual leave loading.

About us

At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year

Our commitment to ersity

Our workplace reflects the erse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally erse backgrounds.

About the team

The Private Management team provides oversight and support to privately appointed financial managers (private managers) who are responsible for managing the financial and legal affairs of someone who is not able to make decisions on their own. The role of the Private Management team includes oversight of major decisions a Private Manager is proposing to make, review of annual accounts as well as advice and support to financial managers.

About the role

The Senior Client Service Officer delivers quality decision-making and support to customers that is consistent with NSW Trustee and Guardian's Customer Excellence Principles. The role of a Senior Client Service Officer in Estate Management is to understand the represented person, what is important to them in life and, as far as required, make financial decisions, in the customer's best interests, that they would have made if they had decision-making ability.

This role supports the Private Management Support team to provide oversight to privately appointed financial Managers (Private Managers) to understand their legal authority and obligations. The role provides information and advice to Private Managers regarding their role, financial decision making and the record keeping and reporting in relation to the finances being managed. This also includes the review of proposed decision by a private manager, ensuring the decisions are made in the best interest of the person they support.

As a Senior Client Service Officer, you will:

• Review financial management orders to identifying customers subject to a Private Management Order and initiate contact with the Private Manager.
• Liaise with Private Managers, establishing an effective working relationship to ensure the needs of the customer are met and the services delivered align to NSW Trustee and Guardian's Customer Excellence Principles.
• Provide expert guidance and advice to assist Private Managers in the decision-making process and provide avenues of referral for decisions outside the Private Manager's authority or when seeking to revoke as the financial manager or for the financial management order.
• Review feedback and complaints, identifying systemic issues and addressing areas for improvement, including escalating contentious or complex matters to the Principal Client Service Officer or Manager.
• Work collaboratively with key internal partners, including but not limited to Customer Foundation, Proactive Customer Management, Customer Independence and Support and Practice and Strategy teams to ensure processes are effective, collaborate and contribute to quality assurance processes.
• Supervise and assist Client Service Officers, including providing support, advice and direction in relation to complex cases and customer situations.
• Exemplify high performance through role modelling NSW Trustee and Guardian's Customer Excellence Principles, values and behaviours.

For more information about the position, view the role description.

About you

Our ideal candidate:

• Has experience and is passionate about supporting people with disability, vulnerable and older people.
• Can proactively promote a positive work culture that drives for results.
• Is an excellent communicator with the ability to work effectively with customers in a range of circumstances, including those experiencing homelessness, substance misuse, chronic mental illness and contact with the criminal justice system.
• Loves to problem solve and adopts a solution focused approach to your work.
• Has strong collaboration skills that will allow you to build and develop working relationships and open channels of communications across all teams in the Estate Management Division, other NSW Trustee and Guardian isions and external stakeholders.
• Highly motivated and self-driven to provide excellent customer service in a human service environment with also a strong commitment to supporting customers.
• Has the ability to successfully deliver results whilst managing multiple competing priorities for our customers.

Sound like you? We would love to hear from you!

Essential requirements

• Tertiary qualifications and/or demonstrated equivalent industry or professional experience in relevant area.
• Understanding of NSW Trustee and Guardian's key services and customer base including experience working and/or supporting people with disability, vulnerable or older people.
• Willingness to have phone calls and team email accounts monitored for quality assurance.

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities.
• access to Fitness Passport and employee assistance program, and annual flu vaccinations.

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

Title: System Administrator

Location: Sydney Australia

Job Description:

Systems Administrator

Policy & Programs / Digital & Strategic Programs /

Building Commission NSW

Grade: Clerk Grade 7/8

Location: Parramatta, in office presence required. - Hybrid

Term: Ongoing

About the Building Commission NSW

The Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets.

The Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.

Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.

Primary purpose of the role

The Systems Administrator provides technical support for the day-to-day operations of the organisation's ICT systems including cloud computing and systems software and automation software.

Key accountabilities

• Systems Administration support across GLS (Government Licencing Service), Salesforce, NearMap, Bluebeam.

• Provide technical and business administration and leadership to customers on products, systems and configuration, complying with established policies and procedures.

• Liaise with internal and external stakeholders to provide technical support in resolving service issues to ensure service delivery outcomes are achieved.

• Monitor, analyse and report on systems performance and functionality to contribute to systems quality and improvement.

• Install or upgrade computer components and software, troubleshoot as required, provide routine automation and maintain security to meet business needs.

• Contribute to building capability within the ICT technical stream, ensuring effective knowledge sharing and coaching to support optimal customer service.

• Proactively identify business risks and opportunities to continually improve efficiency, effectiveness and informed decision making.

• Building and maintaining effective working relationships with a erse range of clients, stakeholders, and other system administrators within the organisation in an environment experiencing constant administrative and operational change.

Key challenges

• Meeting customer and stakeholder needs while balancing work priorities and competing service requests.

• Ensuring required controls are adhered to without compromising responsiveness and availability.

To be successful in this role you will have:

• Demonstrated GLS (Government Licensing System) Systems Administration experience.

• Experience & knowledge working with GTP, AMANDA software platforms, Jira & Confluence.

• Demonstrated ability of working with stakeholders to define system requirements and customize the Platform.

• Preferably some Salesforce experience, supporting & customizing the Salesforce Platform to deliver business value.

If you would like to know more about this amazing role, you are encouraged to contact Grant Bray, at .

What we need from you

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our erse and inclusive workplace

The strength of our workforce lies in its ersity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full ersity and inclusion statement here.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Title: Senior Business Analyst (Up to 8 month temporary opportunity)

Location: Sydney Australia

Job Description:

You may have been part of some big projects before, but this work is legacy-building.

This is your opportunity to broaden your experience and perspectives, step out of the confines of a standard project role and expand your scope to work with an interconnected ecosystem of industry professionals.

In this role, you'll:

Play a pivotal role in uncovering the needs of our key customers and stakeholders to assist the business in delivering the right solutions. An expert in tailoring system delivery to meet requirements and expected outcomes, you will be the conduit between our technology partners, subject matter experts and our business and customers.

You will have demonstrable experience delivering complex digital solutions and systems integration, specifically working on customer facing technology and backend systems which impact a significant number of customers and users on an everyday basis.

This role is a Fixed-term, full-time role contract until 30/06/2026, Hybrid work model - team works from 231 Elizabeth office.

For more information on this position and business unit, view the role description and information pack.

About you

• At least 5 years' experience in a Senior BA role in digital delivery teams gathering functional and non-functional requirements, writing user stories and detailed technical acceptance criteria ideally with web platforms and APIs
• Familiarity with headless CMS platforms (ideally Drupal) and modern front-end frameworks (such as React)
• Experience collaborating with developers, UX/UI designers, testers, and product owners in agile environments
• Experience facilitating workshops with stakeholders to capture and validate requirements
• Experience conducting work using agile delivery methods (Scrum of SAFe) and associated practices such as sprint planning, retrospectives, and demos
• Strong backlog management skills including refinement, prioritisation, and maintaining traceability of requirements
• Exceptional written and verbal communication skills and ability to work collaboratively across varying levels of staff and disciplines, and in particular documentation skills (functional specs, API requirements, user journeys, decision logs)
• Understanding of DevOps practices
• Well-developed interpersonal, consultation, facilitation, and negotiation skills
• This role is in a fast-paced domain, where you must be able to prioritise workload and manage this autonomously with minimal supervision

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as erse as the community we serve. If you'd like further information on our inclusion and ersity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

Need some help with your application? Take a look at our application tips video series.

Title: Administrative Support Assistant

Location: Sydney Australia

Job Description:

**Organisation / Entity:**NSW Ministry of Health

Job category:

Administration and Clerical

Job location:

Sydney Region / Sydney - North/North West

**Job reference number:**REQ610522

**Work type:**Full-Time

Total remuneration package:$84659 - $92701

Administrative Support Assistant

This is an identified position in accordance with GSE Rule 26: Employment of eligible persons. 

About us

• Build your career in Aboriginal health.
• We offer robust development and growth support to all our employees, ensuring you have the resources and opportunities to thrive in your career.
• Our core values of collaboration, openness, respect, and empowerment are more than just words – they're the guiding principles that shape every aspect of our work.
• Embrace a healthy work-life balance with our flexible/hybrid working hours.

To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.

About this role

The Centre for Aboriginal Health works across the Ministry of Health on the development and coordination of culturally responsive policies, planning processes and frameworks for delivery of culturally safe health services and programs to improve health outcomes for Aboriginal people in NSW.

The Centre for Aboriginal Health is also responsible for monitoring the performance of health services and supporting implementation and reporting on Aboriginal health policy commitments.

This role provides administrative, customer and office services in order to contribute to the efficient and effective functioning of the Strategy and Transformation Team within the Centre for Aboriginal Health, Office of the Secretary.

Crown Clerk Grade 3/4 starting salary from $84,659 - $92,701 p.a. plus Super and annual leave loading, with a 35-hour work week.

For more information, please read the full Role Description.

What you'll be doing

• Deliver a wide range of support functions including records management, accounts and routine purchasing, routine correspondence and document compilation and distribution for meetings, conferences and data entry.
• Assist with Secretariat support functions for key strategic Aboriginal health committees.
• Keep up to date various contact lists.
• Assist with telephone and email enquiries, diary management, showing initiative in handing inquiries and redirecting to the relevant business unit or Officer.
• Follow records management guidelines policy and procedures and produce routine business activity reports
• Draft and prepare routine correspondence and template documents accurately and with attention to detail.

About you

• A growth mindset, and commitment to continuous learning and personal development.
• The ability to work in a small dynamic team environment.
• The capacity to develop and maintain quality administrative support functions.
• Effective working relationships with executives

It is expected that the successful person will be required to undertake the Diploma of Leadership and Management through an approved training provider. 

This position is identified under Section 14(d) of the Anti-discrimination Action (1997). Aboriginality is a genuine occupational qualification, therefore proof of Aboriginality will need to be provided upon request to ensure you qualify for this position.

Capability application tool | NSW Public Service Commission

Our commitment to ersity and inclusion

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.

Additional information

1. This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
2. This is a temporary role and there may be opportunities for ongoing employment at grade. 
3. For more information on applying visit the Ministry of Health Career portal
4. Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.

Don't miss your chance to embark on this fulfilling journey! Apply now!

Title: Assessment Officer

Location: Sydney Australia

Job Description:

Join our dynamic team and play a key role in shaping industry standards while providing top-notch service and guidance in a rapidly evolving sector!

• Temporary until June 2027 - with possibility of extension or conversion to ongoing
• Full-time (35 hours per week)
• Office location - Parramatta
• Hybrid and flexible working supported
• Clerk Grade 5/6; Salary ranges from $99,938 - $110,271 (+ superannuation)

Our DCCEEW Energy Division is currently seeking to appoint an Assessment Officer to deliver the accreditation program for Accredited Service Providers (ASPs) in the electricity distribution networks across NSW.

The ASP Scheme accredits organisations to perform contestable work on the NSW electricity distribution network. It gives consumers who need to connect to the network access to a competent and competitive market of service providers. The ASP Scheme ensures customers have the right to have this work done by suitably accredited companies and their qualified staff. This promotes the competitive provision of services while ensuring that essential safety procedures are followed and other technical requirements are observed. You can read more about the Scheme here.

About the Role

The role involves handling applications for ASP accreditation and renewals to ensure they are processed efficiently and in line with regulations. This includes answering queries from stakeholders, such as contractors providing electrical services and electricity customers, about the accreditation process and requirements. The role also entails managing annual renewal letters, payment processing, and reporting on performance to the Team Leader, Assessments.

Additionally, the position provides high-quality client services related to service safety to electricity network service providers. It includes maintaining administrative systems to streamline accreditation functions, managing accurate information in accreditation systems, and contributing to the preparation of various documents and reports under the current systems.

The role also supports the reform of current systems to deliver more contemporary service delivery of the accreditation process for ASPs.

About You

Ideally you are a good mix of being detail-oriented, but also personable and approachable as well as forward thinking. You have a good understanding of how accreditation frameworks work, and you excel in managing application and renewal processes. In addition, you should be confident in providing clear and accurate advice to applicants and handling public inquiries with professionalism and with a smile.

Essential Requirements

• Knowledge of the accreditation framework and processes applicable to ASPs.
• Demonstrated customer service experience

Desirable

• Experience with CRM and workflow systems, e.g. Salesforce

For more information read the full Role Description: Assessment Officer ASP Scheme Review ECCS Clk Gde 5-6 RD.pdf

Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state's environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state's natural environment. It manages the NSW national park estate, including its rich and erse bioersity and Aboriginal cultural heritage for future generations. DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

To Apply

If this sounds like the right opportunity for you - please submit your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close on Sunday 19th October at 11:55PM.

Previous applicants need not apply.

Should you require further information about the role please contact Vanessa Frazer via [email protected]

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the erse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from erse ethnic and cultural backgrounds.

Looking for more information or assistance in applying?

• Our commitment to a erse and inclusive workplace.
• How we encourage and support people with disability
• Information and adjustments for inidual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing [email protected] or contacting Cassie Dryburgh on 0439 207 553 (please mention reference number 545585).

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn

Find us on Facebook, Instagram, X (Twitter), YouTube and LinkedIn.

Client Service Advisor - Talent Pool

**Organisation / Entity:**Department of Communities and Justice

Job category:

Legal and Justice | Clerical and Paralegal

Job location:

Sydney Region / Sydney - Greater West

**Job reference number:**77957-43669293

**Work type:**Contract / Temporary

**Total remuneration package:**From AUD $99,938.00 to $110,271.00 per year

Job Description:

Parramatta / Hybrid

• Ongoing / Part Time / Temporary Roles available
• Clerk Grade 5/6, base salary ($99,938 - $110,271), plus employer's contribution to superannuation and annual leave loading

Your role

You will provide high level service and support directly to victims of crime through the provision of information, advice and referrals, and the management of applications for victims' support.

What you'll do

You will be required to act with professionalism, objectivity and integrity to:

• Work in a trauma informed way to ensure that the needs of the client are holistically addressed
• Deliver comprehensive client service and support for victims of crime.
• Manage more complex cases, and ensure a timely service that exceeds client expectations
• Take ownership for the client experience, providing first contact resolution and management of applications for victims' support, and assist others to do the same
• Work collaboratively across Victims Services to ensure the effective administration of the Victims Support Scheme, and to identify and recommend improvements to policies, procedures and practices.
• Achieve and exceed all key performance indicators and performance targets
• Be aware of and comply with all relevant legislations and regulatory framework

What we're looking for

• High level support for vulnerable clients through ongoing commitment to customer service
• Demonstrate the ability to perform a multitude of administrative tasks in a busy, complex and high-volume work environment
• Contributing to the effectiveness of the Victims Support Scheme whilst maintaining a comprehensive knowledge of the range of services that Victims Services provides

Download the role description.

Information about accepting a role with Victim Services and the potential hazards.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Title: Senior Customer Attendant - Wagga Wagga

Location: Australia

**Organisation / Entity:**NSW Trains

Job category:

Customer Services and Call Centre | Trains - Customer Service Attendant

Job location:

Regional NSW / Riverina & Murray

**Job reference number:**101388-43698848

**Work type:**Part-Time

Job Description:

You're proud to be the face of our organisation and deliver a great experience to our passengers.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Deliver exceptional customer service and provide streamline experiences when assisting passengers with enquiries, preparing travel bookings, and helping with luggage to connecting regional services.

Be responsible for a broad range of day-to-day station operations and manage the station presentation, cleaning and general maintenance.

Ensure that safety standards are met and adhered to and proactively manage any potential safety risks that may arise and impact staff and passengers.

The current permanent part-time Senior Customer Attendant position at Wagga Wagga Station will be working a minimum of 20 hours per week on a rotating shift work roster which includes day and night shifts as well as weekends and public holidays. Shift hours are 11:00 am to 3:00 pm and 11:00 pm to 3:30 am. Extended hours may be requested at short notice.

The full-time rate of pay for this position is $1,342.80 per week. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. You will also receive shift and penalty allowances, superannuation, and leave loading benefits for annual leave.

A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Wagga Wagga over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

For more information on this position and business unit, view the role description and information pack

About you

You are a customer service professional who can bring your experience of working under pressure on the frontline to the station to be the first point of contact on station when our passengers arrive.

You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a erse range of people from all walks of life.

You are confident in problem solving and can make prompt decisions whilst working alongside a variety of stakeholders in a safety focused operational environment.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.

Join us

Our workforce is as erse as the community we serve. If you'd like further information on our inclusion and ersity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an Aboriginal-identified role as it involves the development and delivery of services and programs which impact or require liaison with Aboriginal people and/or communities. Our Aboriginal Employment Unit (AEU), run by a team of Aboriginal employees, is available to support current and prospective employees. For more information, email the AEU team at [email protected]

This is an in-person, on-site role.

What are you waiting for…? Connect with us. Apply now!

Applications close: 11:59 pm, Sunday, 26 October 2025

For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

Title: Digital Support Associate

Location: Santo Domingo, Dominican Republic

Work Type: Hybrid

Job Description:

Help us change the way the world parks

Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks.

FLASH seeks a Full-Time Digital Support Associate to enrich our Operations Team. You'll be responsible for ensuring accurate pricing of parking on our platform and fostering satisfaction among our parking operators. Our Digital Support team prioritizes precision, attention to detail, and effective communication while managing erse projects and addressing inbound inquiries promptly. Being receptive to learning and implementing established procedures, and adapting to new ones, is essential for success, demanding a keen problem-solving mindset.

At Flash, we empoer our employees to innovate, collaborate, and solve impactful challenges. As part of our Santo Domingo team, you’ll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company!

Location: Santo Domingo, Dominican Republic; Remote or Hybrid option available if preferred.

Schedule: 40 hours per week. 5 days/week (Saturday and Sunday required) 11 am-8 pm Central Standard Time.

Travel: 0%

Language: Spoken and written fluency in English and Spanish required

What You’ll Do:

• Enter and update parking location data according to the logic of the data management tool

• Provide first-level contact to parking operator inquiries via email, phone & text.

• Properly escalate advanced cases to the next level of support within the team. Provide seniors or supervisors with notes regarding the issue/inquiry, the results of their initial investigation, and specific details on points needing clarification.

• Collaborate with internal teams on a variety of specialized and custom tasks. 

• Complete ad hoc tasks to support the team. This could include, but is not limited to, providing feedback/insight on team processes, notifying leads about outdated/contradictory processes, and assisting in monitoring regular team tasks.

What You Bring:

• Proficiency in Microsoft Word, Excel, and Google Suite apps like Docs and Sheets.

• Recent (within the past 4 years) experience in a role primarily involving online collaboration, such as in a high-volume call or email support center.

• Self-motivated with a proactive approach to learning and a drive to continuously enhance skills.

• Openness to feedback and a positive attitude towards correction.

• Ability to thrive under pressure in fast-paced, dynamic environments.

• Problem-solving mindset with a determination to overcome challenges and achieve success.

• Track record of meeting or surpassing goals and objectives.

• Ability to assume positive intentions from colleagues and leaders, fostering effective communication and collaboration within the team.

• Strong interpersonal skills and a client-focused approach and can de-escalate tense interactions and provide follow-up support.

• Comfortable supporting a geographically dispersed workforce through various communication channels (email, Slack, video chats, etc.).

Qualifications:

• Fluency in written and spoken English at 100%, demonstrating strong comprehension and composition skills.

• Availability to work 11 AM- 8 PM

• Availability to work 5 days a week, which includes both Saturday and Sunday

• Residence in the Dominican Republic with reliable transportation.

• Commitment to full-time employment without concurrent projects.

 Company Benefits and Perks:

• Option to work Hybrid at our new office at Metro Plaza

• Supplemental Private Medical Insurance (HUMANO)

• Gym subsidy

• Meal subsidy 

• Competitive salary

• Annual vacation bonus

• Legal Dominican benefits

• Annual base salary bonus

Flash is committed to working with the broadest talent pool possible. We believe erse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified inidual is encouraged to apply to join our team

Title: Technical Support Specialist (Telecommunications Specialist) - Remote U.S.A

Location: Remote US

Type: Permanent Full Time Employee

Workplace: remote

Category: 10006 - Support

Job Description:

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

About the role:

As a Technical Support Specialist, you will join a team that operates as a second point of contact for Aircall's customers across the globe. You will work directly with them to help solve complex technical and operational questions. As a Technical Support Specialist, you will have a direct impact on their ability to make and receive phone calls, leverage the right products/integrations and grow their business. Every day you will be working with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white glove service and support. Our team is customer-focused, highly motivated, and thrives on our shared success. You will be part of an international team with erse backgrounds and skill sets. With Aircall being a 24/5 business we operate throughout various time zones using a follow-the-sun model. Our extensive product knowledge and technical skillset is our most valuable asset both to our customers and our internal teams.

This role can be based remotely in the U.S., with working hours of 9-6 pm est or equivalent.

Key Responsibilities:

• Receive and respond to escalated Customer cases regarding technical and functional questions or issues
• Handle a variety of complex issues dealing with various platforms, operating systems, applications, integrations, inbound / outbound calling, caller ID, calling features, etc. Analyze, reproduce, and be part of the resolution
• Assist the Frontline Support team to train them on some specific topics, and improve how the issues are escalated to the Technical Support team. Train the Customer Support Team about relevant subjects. Create and maintain internal documentation
• Work closely with developers and product management colleagues to diagnose, understand and resolve issues. Mitigate risks in potential features, and bring best practices to the Customer Support Team
• Take ownership with internal and external stakeholders to define and resolve systemic issues, suggest product enhancements and eventual workarounds. Recommend and support the implementation of process improvements
• Monitor Customer Support metrics to proactively identify trends and recurring issues. Follow up with customers to ensure ongoing high levels of satisfaction

Qualifications:

• Preferred experience:
• Strong problem-solving, decision-making, and critical-thinking skills
• You are familiar with working in remote or hybrid environments
• Previous experience in a client-facing technical role for a SaaS or telecom business
• Ability to convey complex ideas in layman's terms
• Comfortable multitasking in a fast-paced environment; familiar with organizing workflows and be process oriented
• Committed, ambitious, team player, and outcome oriented
• Soft skills:
• Aptitude for understanding providing excellent customer service including clear communication, problem solving and technical writing skills in English (Other Languages are a plus)
• Good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment
• Positive self-starter, willing to dig into complex issues, able to take direction, and work within a team environment
• Willingness to consistently improve and try different approaches and perspectives
• Empathetic and active listener, with the ability to see each situation from someone else’s viewpoint
• Aptitude to learn and support new products and features
• Motivation to learn by yourself and seek knowledge
• Hard skills:
• Basic understanding of telephony routing, including IVR, ACD, DTMF
• Foundational understanding of the OSI model
• Experience using and managing ticket-based enterprise workflow management systems, applying ITIL concepts. Familiarity with Zendesk and Atlassian products, notability JIRA
• Foundational knowledge about Operating Systems (Windows, Mac OS, Android, iOS)
• VoIP QoS, WAN & LAN
• Soft Switch & SIP providers
• WebRTC applications
• IP protocols

Key traits we look for:

You are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge! 

We will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing and building your career!

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us

 Key moment to join Aircall in terms of growth and opportunities

 Our people matter, work-life balance is important at Aircall

 Fast-learning environment, entrepreneurial and strong team spirit

 45+ Nationalities: cosmopolite & multi-cultural mindset

 Competitive salary package & equity

 Medical, dental, and vision insurance is 100% covered

 401k plan with company matching!

 Unlimited PTO — take the time you need to come to work feeling great!

 Wellness, internet, and childcare reimbursements

 Generous parental leave policy

DE&I Statement: 

At Aircall, we believe ersity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with erse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

We will constantly challenge ourselves to make sure that we live up to our ambitions around ersity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

Title: VP Product - Lending & Retention

Location: Remote-US

Type: Full-time

Workplace: remote

Category: Product

Job Description:

Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the Fortune Impact 20 list, CNBC’s Disruptor 50 five years in a row, CNBC’s World's Top Fintech Company, Forbes’ Fintech 50 list for eight years running, and Chief's The New Era of Leadership Award. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about our mission.

By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, over nine million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.

Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we’d love to hear from you!

The Role

We are seeking a strategic  VP – Lending & Retention to define and drive the future of Tala’s lending ecosystem. This leader will be responsible for building customer-first lending experiences, maximizing portfolio performance, and deepening long-term customer relationships. The successful candidate will also help operationalize and expand our capital market initiatives. This role sits at the heart of Tala’s growth engine. You will craft a differentiated lending strategy that balances customer delight, risk management, and profitability. You’ll partner across engineering, data science, credit, operations, and marketing to ensure Tala continuously evolves with customer needs while advancing financial inclusion at scale.This is a pivotal leadership opportunity to shape how millions of underserved customers access and retain financial services, while positioning Tala for sustainable growth.

What You'll Do

• • Define Product Vision & Strategy
  • Develop and communicate a bold product roadmap for lending and retention aligned with Tala’s mission and growth objectives.
  • Balance innovation with portfolio health, risk, and regulatory compliance.
  • Capital Markets & Funding Leadership:
  • Partner closely with Finance & Capital Markets to ensure sustainable and ersified funding 
  • Translate portfolio and product performance into narratives that resonate with investors and regulators 
  • Anticipate and influence macroeconomic and regulatory shifts that impact capital and credit supply
  • Own the Customer Lifecycle
  • Lead product strategy across the entire lending journey and customer conversion funnel – acquisition, underwriting, disbursement, repayment, and re-engagement.
  • Design retention initiatives that drive repeat usage, loyalty, and lifetime value.
  • Build & Lead Teams
  • Lead, mentor, and grow a world-class product team focused on lending, and retention.
  • Foster a culture of impact, innovation, and accountability.
  • Lead Best-in-Class Repayments and Recoveries plans
  • Identify optimization opportunities to enhance our repayments rates ratio
  • Leverage 3rd party best practices and partners to significantly drive recoveries financially 
  • Global to Local Balance:
  • Build a product strategy that drives global lending performance while tailoring execution for local customer, cultural, and regulatory contexts
  • Collaborate closely with GMs and market teams to ensure product decisions resonate locally while supporting the enterprise portfolio.
  • Drive Performance & Insights
  • Establish KPIs for lending product performance, including portfolio quality, customer engagement, and unit economics.
  • Leverage data, experimentation, and customer insights to continuously optimize.
  • Cross-Functional Leadership
  • Partner with risk, operations, finance and marketing to ensure lending products deliver strong financial and social outcomes.
  • Collaborate with design and engineering to create seamless, mobile-first experiences.
  • Innovation & Differentiation
  • Stay ahead of fintech, credit, and retention best practices globally.
  • Identify opportunities to introduce new credit features, loyalty programs, or adjacent financial products.

What You Need

• • 15+ years of product leadership experience, ideally in fintech, lending, digital banking, or consumer financial services
  • Proven track record of scaling lending or retention products in high-growth environments
  • Strong understanding of credit dynamics, risk management, and unit economics
  • Customer-obsessed with deep empathy for underserved populations and emerging markets
  • Experienced leading global, cross-functional teams across product, engineering, and operations
  • Analytical and data-driven, with expertise in experimentation, A/B testing, and customer insights
  • Strategic thinker who can operate at both vision and execution levels
  • Excellent communicator and influencer across executive teams, investors, and regulators
  • Champion of ersity, inclusion, and building mission-driven cultures

$230,000 - $300,000 a year

Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a erse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Title: Head of Clients Operations – North America

Location: Brazil (São Paulo - Hybrid)

Job Description:

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Head of Client Operations to our Clients Operations team in Brazil. Please note, this will be a Hybrid position in São Paulo.

The Head of Clients Operations – North America will be responsible for leading operations in the region (United States and Canada), ensuring excellence in client support and operational journey. This role will be part of the Client Operations, a team focused on solving complex operational issues, anticipating risks, and generating strategic insights to drive continuous improvement in both product and client experience.

The position plays a key role as the bridge between Clients, Customer Success and Product, fostering trust, removing frictions, prioritizing high-impact initiatives, and translating the clients voice into actions that accelerate business results.

YOUR IMPACT

• Lead North America operations, ensuring high performance in support and operational quality.

• Proactively identify, prevent, and resolve complex operational issues, anticipating risks for strategic clients.

• Act as the main stakeholder between internal teams (Customer Success, Product) and clients, ensuring alignment of priorities.

• Transform clients interactions and incidents into opportunities for improvement, eliminating root causes of defects.

• Promote clients insights across the organization, contributing to continuous product and process improvement.

• Balance inidual clients requests with the strategic vision and business goals of Wellhub.

• Ensure strong organization, performance monitoring, and consistent delivery of operational results.

• Build and maintain trust-based relationships with strategic clients and internal stakeholders.

• Lead the support team, developing talent and ensuring a seamless and efficient clients journey.

• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• Fluent English (mandatory) – responsible for managing operations in the US and Canada.

• Previous experience in operations, customer support, or customer quality, preferably in B2B or technology environments.

• Strong analytical skills to identify patterns, root causes, and propose structured solutions.

• Proven ability in stakeholder management, building trust with executives, clients, and cross-functional teams.

• Leadership experience with team management and operational performance oversight.

• Ability to thrive in a fast-paced environment with multiple priorities, focusing on high-impact results.

• Excellent communication, organizational skills, and negotiation abilities.

• International experience or working in global operations is a strong plus.

We recognize that iniduals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in Client Operations is a mandatory requirement.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. 

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine inidual therapy sessions (52 per year) and on-demand content. 

HEALTHCARE: Health, dental, and life insurance. 

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office. 

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a erse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

Title: Associate Systems Administrator

Location: Atlanta GA US

Job Description:

Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.     

We’re looking for an Associate Systems Administrator (Zendesk Support) to own and optimize our Zendesk environment. This role ensures that our customer support platform is reliable, scalable, and configured to empower our teams to deliver exceptional client experiences. You’ll partner with IT, Operations, and Account Management leaders to maintain system performance, implement new workflows, and support end-users with technical expertise.

*This is a hybrid position working in our Atlanta, GA office 2-3 days per week.

JOB DUTIES:

• Help maintain Zendesk Support, Guide, Chat, Talk, and related integrations.
• Manage users, roles, groups, triggers, automations, macros, SLAs, and workflows.
• Help maintain system security, permissions, and compliance controls.
• Monitor system performance and proactively troubleshoot technical issues.
• Maintain reporting dashboards to track KPIs, SLAs, and support trends.
• Identify opportunities for automation, self-service, and AI-driven efficiencies.
• Serve as the first point of contact for Zendesk-related issues, requests, and enhancements.
• Provide training and documentation for agents, team leads, and managers.
• Collaborate with IT and other teams to ensure system integrations (e.g., CRM, phone systems, knowledge base, analytics tools) are seamless and reliable.
• Partner with vendors and external consultants for escalated issues or new implementations.
• Support change management efforts when rolling out new features or processes.
• Participate in audits, data cleanup, and system upgrades.

 SKILLS/QUALIFICATIONS:

Required:

• 1-2 years of experience as a Zendesk Administrator or similar systems admin role.
• Strong knowledge of Zendesk platform capabilities (Support, Guide, Talk, Explore).
• Hands-on experience configuring automations, triggers, workflows, and APIs.
• Proficiency with reporting and dashboarding in Zendesk Explore or equivalent.
• Strong troubleshooting, problem-solving, and documentation skills.

Preferred:

• Experience with integrations between Zendesk and CRM systems (e.g., Salesforce, HubSpot) or communication platforms (e.g., Slack, Teams, VOIP).
• Familiarity with data analysis, SQL, or BI tools.
• Zendesk Administrator certification.
• Exposure to ITIL, ticketing best practices, or customer success operations.

PLANET DDS CORE IDEOLOGY:

Why are we here? Dental software is broken. We aim to fix it.

Where are we headed?  To be the first choice for growth-minded dental businesses.

How do we get there? To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
• Empathetic – We are educated on the experience of our customers and feel vested in their success
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
• Trustworthy – We operate with integrity and honest, making promises we know that we can keep
• Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer – Including Disability/Veterans

Title: Support Team Lead

Type: Full-time

Workplace: Hybrid remote

Job Description:

Location: Leeds, hybrid working

Salary: £35,000

About us

At Arbor, we’re on a mission to transform the way schools work for the better. 

We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. 

Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days. 

At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn. 

About the role

We are looking for a passionate and driven Support Team Lead to join 1st Line support. You will motivate and manage a team of first line support analysts, coordinate scheduling and resourcing, as well as ensuring an excellent customer experience.

Responsibilities

• Line manage a team of Customer Support Analysts delivering monthly 1-1’s, quarterly performance reviews, and inidual development plans to ensure the success of the team
• Track and drive performance of inidual team members 
• Carry out monthly quality checks on a sample of CSA tickets giving regular, constructive feedback and coaching
• Work closely with the STAC’s in the team to inform training and coaching plans
• Work within company SLAs and ticketing best practice guidance
• Lead all first stage interviews for new Customer Support Analysts
• Contribute to Customer Team & Support Team planning, putting forward any ideas to streamline process and reduce costs
• Support the team by answering first line calls and tickets for our customers, demonstrating what it means to provide excellent customer service
• Identify where customers may be at risk, following the risk process to produce clear mitigation plans when needed
• Make recommendations for cross functional collaboration to the Head of Support
• Work closely with all relevant departments allowing free communication of ideas and information that may affect our customers
• Consistently represent and work in line with company values
• Ensure queries/complaints raised to the Support Team are resolved within service level agreements (SLAs) and the customer is satisfied with the resolution
• Resolve or refer queries to relevant stakeholders across Arbor as necessary
• Maintain and update Zendesk and CRM and track the performance of this in your team. 
• Support with the successful onboarding of new clients
• Support and deliver departmental OKR’s including leading on key projects to drive efficiencies

Requirements

About you

We’re looking for a Support Team Lead, with experience leading a team or someone that is looking to take a step up. Beyond that, we’d love to see:

• Experience as a team lead in a first line customer service environment 
• Experience managing omni-channel experience across voice, emails and webchat/Messaging
• Experience managing daily/monthly resource planning and scheduling 
• Outstanding communication and interpersonal skills
• Ability to work effectively within an entrepreneurial, fast-paced, and results-oriented culture, by demonstrating strong operating instincts, organisational skills and discipline
• Experience setting clear goals/objectives for both iniduals and teams
• Confident reporting achievements and challenges faced within the team to the wider business
• Ability to interpret data in order to understand school needs and develop schools insights
• Passionate commitment to providing high quality customer service
• A leader who exemplifies the willingness to go the extra mile for our customers
• Understanding of Arbor MIS and the landscape in which our schools operate desirable

Benefits

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
• 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
• Life Assurance paid out at 3x annual salary
• Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks 
• Private Dental Insurance with Bupa 
• Salary sacrifice Pension provided by Scottish Widows
• Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
• 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
• Access to services such as Calm and Bippit (financial wellbeing coaching) 
• All of our roles champion flexible working and we are happy to discuss what this means to you
• Social committees that plan team, office and company wide events to bring people together and celebrate success
• Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
• Volunteer with a charity of your choice for a day each year
• Dog friendly offices!

Interview process

1. Phone screen
2. 1st stage
3. 2nd stage

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at .

Our commitment is also backed by our partnership with Neuroersity Consultancy, Lexxic who provide us with training, support and advice. 

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote ersity and equality, and actively  encourage applications from people of all backgrounds. 

Refer a friend

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email:  

Please note: We are unable to provide visa sponsorship at this time.

Title: Customer Success Specialist (Chinese/English)

Location: APAC

Category: Operations

Job Description:

WOO X is a global centralised crypto futures and spot trading platform offering best-in-class liquidity and price execution. WOO X has an average daily volume exceeding $1.5 billion and is home to hundreds of thousands of traders worldwide. WOO X traders benefit from radical transparency through our industry-first live Proof of Reserves & Liabilities dashboard and the company's mission to maintain the trust of its growing community of traders. Our team of 200+ highly-talented employees works from 12 cities across eight countries in Europe and Asia 🚀

Our vision is to inspire confidence, higher performance, and joy in every user. We have a mission to provide the best liquidity on the best terms. We compete not just on price execution but also on integrity, user experience, innovative tools, and global opportunities.

About the opportunity:

We are looking for a Customer Success Specialist (Chinese/English) to join us on this mission and vision. You’ll become an integral part of the Customer Success team, which is dedicated to empowering traders with seamless support, personalised guidance, and proactive solutions. The team bridges the gap between users and our products, ensuring an exceptional trading experience by addressing concerns, optimising engagement, and driving long-term satisfaction.

What you’ll be working on:

• Deliver high-quality, responsive support to users through official WOO X support channels.

• Communicate clearly and empathetically to help users navigate WOO X products and resolve issues efficiently.

• Collaborate with Product, Operations, and Marketing teams to escalate user feedback and improve the overall experience.

• Educate users about new features, updates, and security best practices.

• Maintain accurate records of user interactions and ensure timely follow-up for resolution and satisfaction.

• Identify common user pain points and propose enhancements that strengthen engagement and loyalty.

• Uphold WOO’s service and communication standards across all customer touchpoints.

Why work with us:

Join us in realising our vision in advancing decentralisation, and leading innovation in CeFi. Enjoy work flexibility, a supportive team, and an environment that nurtures your ideas. Plus, expect a performance-based annual bonus for all contributors at WOO 

About you:

• 2 + years of experience in Customer Support, Account Management, or Customer Success in crypto, fintech, or financial services.

• Excellent command of English and Chinese, both written and spoken.

• Strong understanding of cryptocurrency trading platforms and user needs.

• Empathetic, detail-oriented, and passionate about helping users succeed.

• Strong problem-solving, communication, and multitasking skills.

• Comfortable working independently in a global, fast-paced remote environment.

• Familiarity with CRM systems, ticketing tools, or community management platforms.

Getting the job

We're actively seeking talented iniduals to join our team outside of our typical hiring schedule. This proactive approach allows us to connect with exceptional candidates like you even before specific positions become available.

On average, successful candidates go through five rounds of interviews and tests. Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues.

Submitting your resume now ensures that you're first in line when new opportunities arise. By doing so, you'll have a head start in the selection process and get a chance to showcase your skills and experience.

Get started on your application here!

Title: Bilingual Title Specialist

Location: Florida – Remote

time type

Full time

job requisition id

R13122

Job Description:

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues.  Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance.  We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within.  Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position: NOTE: This position will work from home.  Occasional planned travel to an office location may be required. The purpose of the Bilingual Title Specialist position is to:

• Provide customer facing, primary point of contact support for dealers, sales, internal and external customers in order to resolve title issues primarily via telephone and email.
• Accurately complete business requests and enforce Credit Acceptance’s lien on vehicles within standards of service for various request types. 
• Monitor for legal/risk concerns by identifying when dealer processes are inconsistent with Credit Acceptance’s expectations and escalate as necessary. 
• Professionally, respectfully and enthusiastically communicate with internal and external customers, Dealers, Auctions, DMV’s and other agencies to obtain needed documents or information necessary to complete title or lien requests and resolve title issues.
• Ensure the information we depend on to track actions and title and lien document location is accurately documented.
• Be solution focused when collaborating with others.

Outcomes and Activities:

• Review and resolve title tasks:   For all title/lien requests received you will ensure requests are completed within standards of service for each request type. 
• Properly Identify missing titles issues or errors and resolve them.
• Support the Business:  Provide title expertise and knowledge to our internal customers.
• Missing titles, titles problems and customer support: Work with internal and external customers to identify solutions for any title issues and process requests for consumer title needs. Spend time primarily on the phones to proactively receive inbound and initiate outbound calls.
• Remain compliant with our policies, processes and legal guidelines.
• Adhere to attendance as outlined in the department attendance policy.

Requirements:

• High school diploma.
• Fluency in spoken and written Spanish
• Previous experience acting as a subject matter expert in a specialized area.
• Previous experience acting as a primary point of contact for customers in order to resolve issues and provide support.
• Experience in any position where you had to make logical decisions and resolve complex process issues with the information provided.
• Previous experience providing excellent customer service support, including timely and accurate responses to inquiries and issues.
• Have high speed internet connection with a minimum of 15mbps download speed.
• Proficient in Microsoft Office applications (Microsoft Outlook, Word and Excel)

Preferred:

• Experience in the finance or automotive industry.
• Experience with vehicle titles.
• Previous working in a call center environment.
• Associates degree in business or related field.

Training & Schedule Requirements:

Training:

• Monday through Friday: 8am - 5pm EST
• Virtual Training

Schedule:

• Monday through Friday: 7am - 7pm, flexible 8-hour shift

Targeted Compensation: $21.50 - $25.10/hour based on experience

Targeted Bonus: Uncapped monthly bonus potential based on inidual performance. The estimated average bonus target for this position is around $400-$500/month.

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally erse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Title: Pediatric Care Manager

time type: Full time

job requisition id: R5792

Location: AZ 

Job Description:

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the erse needs of iniduals, families, and small and large businesses as well as providing information and tools to help iniduals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week

• Hybrid Inidual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week

• Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

• Onsite: daily onsite requirement based on the essential functions of the job

• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

This position is remote within the state of AZ only.  This remote work opportunity requires residency, and work to be performed, within the State of Arizona.

PURPOSE OF THE JOB

Responsible for promoting continuity of care through a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates care options and services available to members through their benefit plan that meet the iniduals' health care needs while promoting quality, cost effective outcomes.  This job description is primary for case management functions but can assist with utilization management if a business need arises.

REQUIRED QUALIFICATIONS

Required Work Experience

• 2 year(s) of experience in full-time equivalent of direct clinical care to the consumer

Required Education

• Associate’s Degree in general field of study or Post High School Nursing Diploma or Master’s Degree in a behavioral health field of study (i.e., MSW, MA, MS, M.Ed.), Ph.D. or Psy.D

Required Licenses

• Active, current, and unrestricted license to practice in the State of Arizona (or an endorsement to work in Arizona) as a behavioral health professional such as LCSW, LPC, LISAC LMFT, or licensed psychologist (Psy.D. or Ph.D.), OR an active, current, and unrestricted license to practice nursing in either the State of Arizona or another state in the United States recognized by the Nursing Licensure Compact (NLC) as an RN.

Required Certifications

• Within 4 years of hire as a Care Manager employee must hold a certification in case management from the following certifications; Certified Case Manager (CCM), Certified Disability Management Specialist (CDMS), Case Management Administrator, Certified (CMAC), Case Management Certified (CMC), Certified Rehabilitation Counselor (CRC), Certified Registered Rehabilitation Counselor (CRRC), Certified Occupational Health Nurse (COHN), Registered Nurse Case Manager (RN, C), or Registered Nurse Case Manager (RN,BC).

PREFERRED QUALIFICATIONS

Preferred Work Experience

• 3 year(s) of experience in full-time equivalent of direct clinical care to the consumer (managed care CM experience preferred)
• 1-2 year (s) of experience working in a managed care organization

Preferred Education

• Bachelor's Degree in Nursing or Health and Human Services related field of study

Preferred Licenses

• N/A

Preferred Certifications

• Active and current certification in case management from the following certifications; Certified Case Manager (CCM), Certified Disability Management Specialist (CDMS), Case Management Administrator, Certified (CMAC), Case Management Certified (CMC), Certified Rehabilitation Counselor (CRC), Certified Registered Rehabilitation Counselor (CRRC), Certified Occupational Health Nurse (COHN), Registered Nurse Case Manager (RN, C), or Registered Nurse Case Manager (RN,BC).

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Assess and collect data related to the member from all care settings. Interview and collaborate with case-related providers, member and family to implement the care plan.

• Answer a erse and high volume of health insurance related customer calls on a daily basis.

• Explain to customers a variety of information concerning the organization’s services, including but not limited to, contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, provider networks, etc.

• Analyze medical records and apply medical necessity criteria and benefit plan requirements to determine the appropriateness of benefit requests.

• Present status reports on all cases to the manager/supervisor and, when indicated, to the medical director.

• Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.

• Meet quality, quantity and timeliness standards to achieve inidual and department performance goals as defined within the department guidelines.

• Maintain all standards in consideration of state, federal, BCBSAZ, URAC, and other accreditation requirements.

• Maintain complete and accurate records per department policy.

• Demonstrate ability to apply plan policies and procedures effectively.

• When indicated to assist with team/project functions:

  • Collaborate with team to distribute workload/work tasks;
  • Monitor and report team tasks;
  • Communicate team issues and opportunities for improvement to supervisor/manager;
  • Support/mentor team members.

• Participate in continuing education and current development in the field of medicine, behavioral health and managed care at least annually.

• The position requires a full-time work schedule.  Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.

• Perform all other duties as assigned.