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*This job is remote-friendly for all candidates currently authorized to work in the United States or Canada.

We are Battlefy, and we power Esports.

We are looking for a Customer Success Manager, ideally with a background in digital agency, to help us build the future of Esports. Battlefy's platform is the gold standard in the competitive esports industry and we need smart, customer-obsessed people to help deliver world-class experiences for our clients, drive engagement with the Battlefy platform, and own organic customer growth.

The Customer Success Manager will be responsible for supporting key clients, including nearly all of the biggest game publishers in the industry. We work with incredible organizations like Riot Games, EA, Red Bull, the NFL, NBA, NHL, and Major League Baseball. The biggest brands in the world deliver their global esports strategies on our platform.

Successful candidates for this role will excel at the following:

Account Management

• Working with enterprise customers to launch, grow, and iterate on esports experiences;
• Owning of post-launch retention, growth, and iteration tasks with key customers;
• Nurturing client relationships, acting as the voice of the customer;
• Making trade-off decisions in order to handle requirements changes;
• Acting as a key internal stakeholder with sales, product, marketing, and other internal teams.

Communication

• Unsurpassed communications with customers, project teams, and others;
• Collaborating with different business units to find the right balance of commitments.

Detail Oriented

• Delivering on all assigned KPIs and keeping up with all reporting tasks;
• Bringing a high level of attention to detail regarding campaign execution.

Requirements

• 2+ years of experience as an account manager, project manager, or customer success rep in a digital agency environment;
• Bachelors degree or professional experience equivalent;
• Strong technical acumen with fluency in modern digital tools for project management, communication, tracking, etc.
• Strong communication skills.

Benefits

At Battlefy, you will be instrumental in helping the team to rise up and become legends. While doing so, you will receive a competitive salary, flexible hours, programs to support outdoor fitness activities, and flexible vacation time. Most importantly, you will receive the support of a talented, warm, and welcoming family that shares your passion and enthusiasm for building a legacy.

We're looking for…

An experienced and passionate inidual to join our clients team as a Tier 2 Support Technician to provide basic and mid-level Desktop and network and basic server support to clients on various aspects of their IT as quickly, competently and efficiently as possible.

Who are you?

• Technical troubleshooting and problem resolution skills
• You are solution orientated with excellent problem solving skills
• Good process orientation
• Great relationship management & conflict resolution skills
• You are willing to go the extra mile as needed and
• You are not a clock watcher and are willing to work outside the standard office hours

What's the role?

You will be responsible for:

• Retention of the client by giving exceptional service
• Efficiency and effectiveness resulting from improved technical service deliver
• Data accuracy and relevance for managing the business operations
• Delivering the service three times faster than the client expects with high levels of communication

Boxes to tick…

• Matric
• Relevant Tertiary Qualification
• At least 5 years of active and current experience in the Tier 2 arena
• IT including all technical infrastructure basic servers/networking systems processes, desktop security, desktop, remote cloud computing, Microsoft 365 administration, hosting, web services hardware/software, multiple devices e.g. PC & Mac, Mobile etc.

100% remote, full-time, USA or Canada-Based

Inside is on a mission to make people smarter! We cover the latest news and innovations in business, tech, and venture capital through newsletters, events, and a community. A key driver of our community growth is our new social news site on Inside.com. Founded by Jason Calacanis, Inside is a fully remote team of entrepreneurs, innovators, and doers. Join us!

We are looking for a dynamic and driven Senior Community Manager to join our team - someone who has built great communities before. This is a chance to shape and execute a social strategy across a brand-new platform and traditional social media channels.

What You'll Do: 

Your mission is to build and grow a community that provides real value to our members (composed of executives and entrepreneurs). The job requires growing and engaging audiences on various topics on our new social news site (https://inside.com/). The role includes:

• Developing a broad community growth strategy and showing measurable progress
• Thinking through and establishing a killer member engagement strategy and tracking engagement metrics
• Creating processes that incentivize community members to interact with other like-minded members
• Hosting discussions with experts on the topics we cover on the site
• Directing and managing social presence on existing and new topic channels on the site
• Promoting/sharing interesting content posted on the site on social media platforms
• Encouraging and organizing jam sessions and AMAs
• Supporting the team in new experiments
• Strategizing and executing new projects to improve engagement across the Inside Community
• Posting to the site regularly and answering questions
• Helping moderate community posts & comments
• Helping community members discover opportunities and products that we provide
• Sharing swag with our community members

What We're Looking For

• Experienced (5-10+ years) in community building. This doesn't have to be through a formal company role, but you must be able to show that you have built and led large online communities
• Intellectually curious and knowledgable in business, tech, investing (private/public/crypto), and venture capital
• Driven and autonomous
• Adaptable and able to pivot quickly
• Social media savvy
• Ability to create, curate, and moderate content & comments
• Brings positive energy to each interaction
• Attentive to detail
• Someone obsessed with member experience
• Excellent written and verbal communication skills 

Our tech stack (tools you are likely to use daily):

• Slack
• Notion
• Buffer
• Canva
• ConvertKit

The details you'll want to know

• 100% remote (full-time position)
• Salary: $75k-$85k per year (5+ yrs experience)
• Competitive benefits package

Still reading? Apply!

Notarize is hiring a remote Customer Support Associate. This is a full-time position that can be done remotely anywhere in the United States.

Notarize - Legally sign and notarize documents 100% online.

At DISCO, we strongly believe in the uniqueness of thought, experience and perspective that can only be achieved through having an inclusive and erse workforce. We strive to continue to make DISCO an incredible place to work by fostering a culture of inclusiveness, ersity, openness and collaboration. We value all different kinds of experience, so even if you feel you don't meet all of the necessary criteria for this position, we encourage you to apply.

DISCO is the industry standard for managing, organising and sharing music and other media. We make music and media workflow fast, intuitive and simple, directly connecting people and their work to save time. Today we count UMG, Sony, Warner Music, Netflix, Amazon and Rockstar Games among our customers, and over 250,000 people interact with DISCO each month. Our customers are super passionate about our product.

Remote - London, England, UK

Do you possess a love for customer success, creative problem solving, and have the ability to quickly build strong, trusting relationships? We are seeking a highly-skilled Onboarding Customer Success Specialist to join DISCO and provide a world-class onboarding experience to our customers. This is a high-velocity position where you must manage multiple accounts at once and ensure customers are successful during their DISCO journey.

• Hands on management of onboarding new clients, providing detailed direction on how they can start working with DISCO
• Seamlessly migrating of client assets and metadata from existing platforms and systems on to DISCO
• Delivering training sessions to new and existing clients
• Developing rapport and relationships with clients and working with the team on implementing creative ways to support them
• Liaising with the product, sales and marketing teams to share clients’ feedback to further improve our product
• Identifying opportunities for the marketing team to speak to clients for case studies/ testimonials
• Maintaining an in depth knowledge of DISCO in order to identify opportunities for our clients and keep them informed of updates to the product
• Assisting in the negotiation of client upgrades and renewal

Requirements

• 3+ years of experience in a Customer Success/ Onboarding role, where you were responsible for onboarding, retaining and expanding client accounts, including enterprise level clients
• Excellent listening, written and verbal communication skills
• Excellent time management skills with a detail and goal oriented mindset, when working on multiple projects concurrently
• Strong self-motivation and problem solving skills for working in a remote environment
• Intermediate to advanced knowledge of Google Sheets and Excel
• A tech-savvy approach to learning new software and tools
• Advanced presentation skills when speaking with clients, including senior management, via in-person or screen share calls
• An empathetic and patient outlook with a curiosity for what motivates our clients and how we can best support them

Benefits

At DISCO, our employees have told us what benefits mean the most to them, and we've listened. So as a DISCO employee, you will work remotely from home whilst being supported by a friendly and fun international team.

In addition, you will receive:

• A competitive salary in a fast-growing startup
• Office set-up allowance
• Annual learning and development allowance
• Four weeks of paid vacation leave per year
• Paid bank/public holidays as outlined in our Leave Policy
• Two weeks of paid sick leave per year
• Paid Parental Leave
• A company laptop
• Monthly internet allowance/reimbursement
• For US employees, health/vision/dental insurance contributions
• The ability to work how you want -- we’re not heavy on rule books. Everyone is trusted to figure out the best way to work.

To apply for this incredible position, please submit your resume along with a cover letter.

DISCO is an equal-opportunity employer. In addition, we will provide reasonable accommodations for iniduals who have disabilities. If you require any reasonable accommodation to participate in the application process, please note this in your cover letter and we will reach out to you.

Please note that we do not accept unsolicited resumes from recruitment agencies.

We have a job opening for someone who is keen to become a key figure within our Operations team. Do you understand what customers need and how to make their experience our success?

Are you looking to work for a start-up company where you are the 'spider in the web' for our customers with your hands-on, flexible and open-minded attitude?

Duties/Responsibilities:

• You work closely with sales, finance, product management, and suppliers to purchase and deliver the right product at the right place and at the right time while meeting the targets for delivery performance and inventory, and logistic costs.

• You know how to create customer success and are a skilled communicator.

• You are going to send our products all over EMEA and all the admin that comes with it.

• You play an important role in all other tasks and challenges from the supply chain processes.

• 3 years of experience working with customers.
• Experience with SAP Sales & Distribution, Power BI and Microsoft Office 365 would be an advantage.
• Accuracy and high attention to detail.
• Excellent communication skills 
• You are a problem-solver with a positive attitude.

Fluent in English, and Dutch is not required.

WHAT'S IN IT FOR ME?

Don’t feel hesitant to apply in case you do not tick all boxes above. Mindset and attitude are valued over hard skills. Come as you are!

Every country has a competitive compensation plan with good benefits & insurances. You’ll be part of the company that identifies itself as Flexible, Trusted, and Bold and has a dedicated & international team who enjoys the perks of flexible working.

WHY i-PRO?

Because i-PRO EMEA is a people-driven company! We believe that iniduals perform better if they have a high degree of autonomy. We want to create an environment where you have influence and can make that difference.

i-PRO EMEA is a spin-off from Panasonic and started in October 2019 in Japan, USA, and China. Our EMEA office started in October 2021. We are an electronics company in the Tech industry that manufactures and sells security & medical cameras.

• Work from home, or any quiet place with a closed door

• Choosing when & how often you want to work

• Respond to chats, emails, and calls from customers

• Quickly help customers with good solutions

• Solve problems in a creative way

• Document details of calls & customer interactions in the appropriate systems

• Type and talk at the same time

• Navigate multiple systems, programs, and screens at the same time

• Great communication skills (verbal and written)

• Can type 20 WPM or more

• Solid computer skills, including typing and navigation

• Comfortable empathizing and remaining patient with difficult callers

Hero Journey Club (www.herojourney.club) provides community-based mental health support inside of virtual gathering spaces to address loneliness and mental health for young adults (aged 15-35). We host weekly group sessions inside of video games like Minecraft to meet members where they already spend time, facilitated by trained therapists with expertise in evidence-based care.

We are building the social scaffolding to improve the emotional/mental health of every community. We are creating the infrastructure for modern communities to improve mental wellbeing through connection and belonging; the next generation of mental health tools, for the next generation. You can read more in our manifesto.

Come craft the future of mental health & wellbeing with us and literally save lives — trailblazers, empaths, and pioneers wanted.

Hero Journey Club is searching for a hands-on and experienced Community Manager, responsible for guiding the growth strategy and development for our community including support, engagement, and growth. Reporting to the Cofounder/CEO, you will manage our discord community and customer service channels. 

This role is both a creator and operator for managing our community by responding to questions from potential Journeyers through our customer support channels, and organizing community events in our discord to engage/retain our members. You will be building the processes behind how we support and moderate our community, and be comfortable with designing scalable engagement solutions with trust & safety at the core of your decision making. 

You should love community-building and have a knack for developing online relationships. You will also be responsible for developing engaging community events, resources, and tools for our discord community and will work with our team of moderators to ensure a safe and supportive healing environment.

You will be joining a lean team, and this role will have a lot of autonomy-- you should be a self-starter and be capable of self-directed work. This role will be impactful to our ever-growing community - reinventing what a community is at the heart of mental health and gaming. This role is highly visible in the organization, working with the founders and interfacing with the executive team across marketing and communications, customer service, product, and clinical. We hope to attract someone not only with executive presence but with a track record of scaling impact and measuring results.

• Foster and grow our warm, engaging, supportive community in discord by organizing community events, incorporating their feedback/ideas for improvement, and finding ways for them to be evangelists for HJC

• Work with our Social Media team to help set the right tone of voice across campaigns that our community will naturally recognise & respond to

• Create the playbook to scale community events, increase engagement, and drive repeat attendance

• Develop our moderator program and manage mod activities in the discord to protect the safety of our members and cultivate a safe space authentic sharing

• Identify and nurture relationships with organic brand advocates/influencers in the gaming community

• Provide a high level of responsiveness to clients across our customer support channels, and within our discord community (i.e. respond very quickly to messages comments in our social channels and via our intercom website bot)

• Be the voice of our community, and create a streamlined way of sharing feedback internally

• Collaborate across the team (e.g. Design, Clinical, Product) to build high-impact campaigns for community growth and retention

• Develop key performance indicators for strong community engagement, set goals and report performance against goals

• Develop initial policies and work with the moderators on best practise to enforce these

• Community Builder: You are a community builder at heart and are passionate about fostering online groups/spaces for healing, connection, and belonging. You’re great at bringing people together, encouraging them to grow into their best selves, and creating shared purpose/meaning

• Strong Communicator: Exceptional interpersonal skills, and excellent verbal and written communication skills, particularly in online and text-based communities. Customer service experience is a plus

• Bonafide Gamer: You are steeped in the gaming culture and ecosystem, are a gamer, understand the things that engage young adult gamers (13-35 y/o), and can create dank mental health gaming memes

• Entrepreneurial: You excel in a remote-first, fast-moving startup environment, are a fast-learner with high intellectual curiosity, are a self-directed teammate with amazing organizational skills, and are resourceful (able to do more with less). A ‘no task is too small’ attitude

• Outcomes-Driven: You like the thrill of pushing forward with progress, are willing to roll up your sleeves to work hard and grow a ton, and are great at getting things done

• Mission-Obsessed: You have a personal connection to our mission and want to expand access to mental health in a community-first model

• Organized and data-driven: Detail-oriented and hyper-organized, you have a system to keep track of anything and everything. Strong analytical and problem solving skills. Strategic thinker, who can build thoughtful, data and insight driven plans

• Cultivates Wholeness: You bring your authentic self to work and promote the wellbeing of team and peers

We’re a fully remote company, we’ll hire you from anywhere in the US. At the moment, we are not able to sponsor any visa or relocation.

Hero Journey Club is proud to be an equal opportunity employer (EEO). We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability (including gender dysphoria and similar gender-related conditions), sex, gender identity or expression, sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality, and asexuality), veteran status, military status, domestic violence victim status, reproductive health decision making or any other protected category.

Omada Health is hiring a remote Enterprise Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Omada Health - Inspiring and engaging people in lifelong health, one step at a time.

*ALL APPLICANTS MUST RESIDE AND WORK FROM HOME IN OHIO*

Join the Dynata team as a part-time telephone interviewer while working from HOME!!

As a telephone interviewer you will be responsible for conducting surveys over the phone as well as recording the responses you receive with accuracy. There are NO sales or collections.

Telephone interviewers earn $10 an hour and have the opportunity to earn more based on their tenure with Dynata!

Dynata offers flexible part-time hours and personalized schedules for telephone interviewers within our operating hours. Shift times may vary.

Job Requirements

• Ability to read, write, and speak English fluently
• Ability to read, write, and speak Spanish fluently is a plus
• Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform.  Typing speed of 30 wpm while maintaining accuracy is preferred.  
• Ability to sit and type for majority of shift. 
• Must be at least 18 years or older

Equipment Requirement

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer.  Below are the other recommended requirements for this position:

• Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS
• 8 GB of RAM
• Quad Core Processor
• Most recently updated version of Chrome browser
• Ability to download software to the computer  
• A personal email address capable of receiving files
• 10 Mbps download internet access speed
• Direct plug in wired access to the data connection
• Direct plug in access for power for computer or laptop 
• USB or other WIRED headset with mic (No Bluetooth)
• Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection

You may have success using a computer with different components, but the above list is what we have tested and verified will work best.

Join the Dynata team today!

Dynata is an Equal Employment Opportunity (EEO) employer, and is committed to equal opportunity in our recruitment and selection process without regard to race, gender, age, color, religion, ancestry, disability, medical condition, national origin, sexual orientation, marital status, veteran status, genetic information, or any other characteristic protected by federal, state or local law.

Having recently launched internationally, ZOLEO Inc. is looking for an exceptional Tier 1 Customer Experience Representative to join the global Customer Experience team. A joint venture between two leaders in the mobile satellite sector, Roadpost Inc. of Toronto, Canada and Beam Communications of Melbourne, Australia, ZOLEO has met with early success winning multiple innovation awards and enjoying rapid subscriber growth. The company is currently expanding its global reach and the Tier 1 Customer Experience Representative will be pivotal to assisting with various customer-focused expansion efforts into new markets. You’ll have an opportunity to join an entrepreneurial company and help take it to the next level.

 As a Tier 1 Customer Experience Representative, you will be responsible for supporting customers with a variety of inquiries through incoming calls, tickets, and live chat by providing helpful information, answering questions, basic app and device troubleshooting/set-up processes and responding to complaints. You help ensure long term customer loyalty and satisfaction by positively representing company products and services while working to meet and exceed service level agreements (SLAs). This is a permanent virtual (work from home) role as part of a global Customer Experience team. The role reports to the regional Team Lead, Customer Experience.

Key Responsibilities:

• Respond to customer inquiries in a Tier 1 capacity using multiple communication channels (live chat, email, and phone).
• Prioritize tickets accordingly based on ZOLEO operational processes as well as sound judgement.
• Handle and resolve customer requests related to billing, account changes, and basic technical support/troubleshooting
• Maintain a working knowledge of company products and services. Opportunity to specialize in certain ZOLEO operational processes will be encouraged
• Contribute to process improvements by leveraging direct feedback and experience and proposing new initiatives or changes
• Work on various customer-related special projects from time to time, as necessary
• Promote company products, features, and benefits through consultative customer qualification
• Meet both personal and team-based monthly SLAs, Productivity targets and Quality standards.
• Stay updated on all operational systems, processes, and procedures, as well as company policies.
• Stay informed of competitors and related industries
• Attend and participate in company events and team meetings (primarily in a virtual capacity, although staff will be encouraged to participate in any events at the nearest ZOLEO regional office, as permitted.)
• Ensure a positive, accurate and professional customer experience.
• Maintain effective and harmonious working relationships with peers and other company staff

Qualifications & Skills:

• Fluency (both verbal and written) in English, as well as one or more of the following languages: French/Spanish/German/Italian.
• Comfortable working with wireless technology in a mobile satellite/wireless/messaging world. Natural aptitude for technology. Skillful, knowledgeable, and driven to learn more about the satellite communications industry.
• 1 – 2 years experience in a Customer Support-related position.
• Post-secondary diploma or equivalent experience required.
• Resourceful and self-reliant with strong analytical, problem-assessment and problems-solving skills.
• Able to handle difficult customer situations and arrive at a positive resolution.
• Excellent time management and organizational skills. Able to work with minimal supervision.  Adaptable to new workflow and changing environments.
• Comfortable working remotely as part of a global team. Access to broadband internet is required.
• Enthusiastic and self-driven. A team player who looks to contribute in several areas within the operations and exceed normal job expectations.
• Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills..

Note: There is currently one (1) position available to be filled. Shift times are 8hr shifts (with appropriate breaks) between 8AM-8PM, from Monday to Friday. Shift will be assigned upon starting, and may change from time to time. As this role is virtual, candidates may be located anywhere within Canada, as long as they are able to consistently make their assigned shift times.

• Occasional after hours and stat holiday support may be required as business needs evolve
• Additional opportunities, such as weekend shifts may be available

Nice to Have:

• Fluency in other languages considered a strong asset (French, Spanish, German)
• Experience with supporting technical products (software, hardware) as well as global brands

• Experience with Helpdesk software (eg. Zendesk)

What we Offer:

• Competitive base salary
• Bonus
• 4 weeks' vacation
• Health & dental benefits
• Work remotely

Customer Service Associate

Our Mission

Healthcare moves slow. We move fast. Patients deserve speed and convenience.

Your Impact on our mission:

As a Remote Customer Service Associate, you’ll be responsible for solving problems before they exist and creating a magical experience for patients and doctors alike. If you’re a team player with a passion for delivering amazing service, this is the role for you! As a Zocdoc’r, you may be working remotely, but that doesn’t mean you’re working alone – our customer service team touts an incredible, supportive, and hands on culture.

You’ll enjoy this role if you are

• Super-positive and empathetic: you see the best in people and know how to bring it out
• A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment
• Passionate about bringing solutions to both patients and providers
• Excited to learn new techniques and systems

Your day to day is

• Delivering a great experience to doctors and their staff via phone and email
• Supporting patients via phone and email, ensuring a seamless Zocdoc experience
• Using your multitasking abilities to field requests from multiple users simultaneously
• Applying your problem-solving skills to answer patients’ questions and make sure they get the appointments they need

You’d be successful in this role if you have.

• A great deal of initiative, resourcefulness, and sense of ownership
• Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings
• Top-notch customer service skills (experience at a service-based company like Apple, Disney, Zappos, etc. is a plus)
• The ability to quickly learn and thrive in a fast-paced work environment
• A passion for healthcare is not necessary; however, a passion for improving the lives of people through technology is a must
• Flexibility to work some nights and weekends

Benefits:

• Competitive PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• Corporate wellness programs with Headspace and Peloton
• Parental leave
• Cell Phone reimbursement

About us

Zocdoc is a mission-driven organization dedicated to building teams as erse as the patients and providers we aim to serve. In the spirit of one of our core values – Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that erse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Return to Office

The safety and health of our team members is our top priority. As local case numbers and regulations allow, our NYC office will be accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office. For team members who work in-office days, we will provide an experience that supports social interaction, collaboration, and of course all of our regular perks such as free lunch. Learn more about our return to office philosophy, plans, and updates here!

Our client, the leader in sustainability consulting for commercial real estate, is seeking a Customer Success Manager who has strong sales abilities & who puts the client first. The Customer Success Manager is part of the impactful Customer Experience team, which is accountable for the value we create for our customers. 

As such, the three core responsibilities of the role align with those of the Customer Experience team:

Customer Value Creation: When our client begins a relationship with new customers, the Customer Experience team will be actively involved in bringing them to the platform by working directly with senior executives and frontline roles at our customers.

Customer Management: Once customers are established on the platform, the Customer Experience team will continue to own the relationship to ensure that customers can see increasing value from the relationship with our client, which requires strong business acumen, problem-solving skills, and relationship- building ability.

Internal Enablement: In addition to working directly with customers, the Customer Experience team will have the opportunity to work with internal leaders and teams to improve our products and offerings to drive growth continuously. We are looking for problem solvers with experience as inidual contributors and as people developers.

The ideal candidate will have the following professional experiences and inclinations

• Bachelor's degree
• 1-3 years of professional experience
• Foundational knowledge of GRESB, Energy Star, CDP, GRI, DJSI, SASB and TCFD Frameworks (preferred, but not required)
• High level of proficiency in Microsoft software applications, particularly Excel is required
• Experience assessing GHG Inventories (specifically in the Real Estate Sector is a plus)
• Experience using Salesforce.com is a plus
• Interest in career growth through continuously developing breadth and depth of skills.

Customer Experience roles are measured on the following competencies

• Leadership: Demonstrate initiative and an ownership mindset, where iniduals identify and own to completion value-creating opportunities for customers, our internal operations and product, and our people
• Problem Solving: Leverage structured thinking and focus on root causes to plan and solve problems
• Customer Centricity: Embrace the idea that value creation enables customers to partner with our client's perpetually and use every available opportunity to create value
• Effective Communication: Exhibit the ability to set and manage customers' and internal stakeholders' expectations and communicate comprehensively and cohesively in written and verbal forms
• Operational Discipline: Collaborate effectively with the rest of the team and meet customer needs through a firm grasp of processes, technology, and objective use of data

What this role offers you 

• Work in a highly visible role where your efforts have a genuine business impact on our customers and our internal operations
• An opportunity to directly own customer relationships that drive revenue
• Grow your career with our client as they continue to grow as a leader in the ESG space.

Benefits

• Dynamic, entrepreneurial company backed by Venture Capital
• Health care, 401(k), and employee stock option benefits
• Office space in a classic downtown Chicago building. Office amenities include foosball & ping pong tables and a private outdoor patio; building amenities include 24-hour door staff, a health club, and a golf simulator

Our client is a fast-growth company, and they are looking for an eager mind who wants to grow with them. Flexibility, curiosity, an entrepreneurial mindset, and strong work ethic are essential for this role. They have embraced a remote-working culture and are accepting top candidates across the US. This position is not eligible for H1B or other work visa sponsorships.

Location 

• This position can be 100% remote, in-office, or hybrid, depending on the applicant's preference.

Customer Support II

Join Our Family, Build Your Career!

ABOUT US:

SanMar Corporation has been family-owned since 1971. Based in Issaquah, WA, we are an award-winning, national supplier of 21 retail, private label and mill brands. We supply apparel and accessories to screen printers, embroiderers, promotional products distributors, athletic dealers, industrial launderers and more — whether they are outfitting a Fortune 500 corporation or the local bowling team. SanMar’s success and growth can be attributed to one thing – outstanding employees who provide superior services and products to our customers. We promote a culture that acknowledges the importance of a healthy work-life balance, recognizing that happy and relaxed employees make better ambassadors for SanMar. We encourage initiative and participation by creating a casual environment that taps your full potential as an employee.

Position Summary:

The Customer Tech Support Team is looking for one more team player. The candidate must possess the following skills and abilities: high energy, technical ability working with our online marketing tools and online ordering system, strong communication skills, and works well in a fast pace, team environment. The team’s goal is to increase SanMar business by assisting customers with the online marketing tools and solve moderately complex technical problems with computer applications and systems, as well as work closely with our IT/marketing department.

Primary Duties and Responsibilities:

• Assists internal and external customers with our online ordering and use the web tools to a successful conclusion.
• Demonstrates ability to teach the customer how to use our on line tools.
• Assists the customer in identifying technical problems by actively listening and problem solving.
• Demonstrates ability to deal with even the most challenging customer in your daily work.
• Advises IT and Marketing about issues with websites/marketing tools.
• Produces flyers, create moderate to advanced web sites, pricelists, mini catalogs for the internal and external customer.
• Shares short cuts and best practices with team members and SanMar Corporation.
• Effectively solves problems and demonstrates the ability to find the best solution for SanMar and the customer in a timely manner.
• Expresses enthusiasm, offering a partnership approach in a positive, can-do manner.
• Analyzes systems and implements change for improvement as directed.
• Reports and log technical problems and customer feedback to IT, supervisor and appropriate departments.
• Miscellaneous projects as assigned by supervisor.

Requirements for Position:

• Familiar knowledge of multiple operating systems (Windows, Mac).
• High level of competency using a computer.
• Browser knowledge for operating systems including Internet Explorer, Chrome, Fire Fox and Safari.
• Ability to identify irregular or non working features of online tools.
• Must be able to identify and troubleshoot problems with online ordering, marketing tools, and customer computer settings.
• Must be able to think outside the box.
• Strong communication and interpersonal skills.
• Excellent at multi tasking.
• Ability to compose emails on a wide range of computer topics.
• Manages change well.
• Graphic programs experience a plus (photoshop, illustrator).
• HTML code knowledge is desired.
• Demonstrates high standards in customer service.
• A high degree of accuracy a must.
• Must have the desire and patience to work with and instruct others.
• Positive attitude and high energy level.
• Models behavior that supports the company purpose and values.
• Must have a strong attendance.
• Must be a strong team player.

Qualifications:

• Candidates for this position must have a successful work performance, excellent attendance and demonstrate the ability to communicate effectively.
• Must be able to work well with others, use productive work methods, displays initiative, and demonstrates innovation on the job.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel; frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. The employee is regularly required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

Work environment is moderately quiet. Employee must be able to handle strenuous customer deadlines and be flexible and available to interact with employees at all levels.

BENEFITS:

• Competitive salary and bonuses
• Medical, dental and vision plans
• Life insurance
• 401(k) plan with company match
• Flexible spending program
• Anniversary rewards
• Discounts on brand name apparel
• Diverse, laid-back atmosphere
• Flexible schedules
• Monthly employee events

Are you ready to join the Rocketship

We are in search of a Global Customer Success Director

Location: Singapore (Remote)

A BIT ABOUT US

We're at the forefront of one of the most exciting evolutions of our generation - global employment. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. But they need employment solutions to help them streamline the processes.

We are Multiplier! Our global (digital) employment platform empowers companies to build and manage a distributed workforce, while tackling the complexities of local labor laws, employee contracting, payroll, benefits and taxes. It's a game changer!

We're on a mission to impact economies of scale, and disrupt the incumbents within the employer of record (EOR) space. We're Series B funded and backed by some of the best in the game (i.e. Sequoia, DST and Tiger Global), led by domain level experts, scaling massively, and seeking brilliant like minded enthusiasts to join our team.

The Opportunity

Our Customer Success team is responsible for onboarding, educating, and supporting our customers on a global level. We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.

This opportunity is for iniduals who thrive on building and maintaining a strong Customer Success team globally.

What you'll do:

• Strategise team growth and distribution of work based on the clients' requirements
• Construct scalable processes to help the team cope within a startup environment, continually adapting design frameworks, training and onboarding means to suit changing needs
• Work closely with our customers and internal cross-functional teams to ensure the best customer experience is delivered continuously
• Ensure customers are successfully onboarded to Multiplier in accordance with their success goals
• Monitor and communicate our product/ services adoption metrics to provide customers with insight and drive their engagement
• Communicate timely and effectively with our customers across all available channels to reactively and proactively resolve issues
• Provide customer feedback by highlighting common and upcoming market requirements and identifying common trends and needs
• Prevent churn by improving customer health, driving satisfaction and delivering value that matters

You'll be successful if you:

• Love working with customers and demonstrate customer-centric behaviours like the ability to solve problems and build storing relationships 
• Can explain complex topics in easy and concise language, and have excellent communication and writing skills
• Like working collaboratively, are able to prioritise and perform well under pressure
• Have at least 12 years of experience working in customer success/service; a background in HR and/or SaaS is a plus!
• Have a positive attitude and love learning, are self-motivated, resilient and adapt easily to change in our high-growth start-up environment

What we'll provide for you:

• Ability to work remotely.
• Ability to contribute to this business at a high level.
• Autonomy within your role.
• Working with a compassionate, energetic, inspired, ambitious, global, and erse team.
• Opportunity to grow within a fast-growth business.
• Competitive benefits, compensation, and culture of recognition.
• A commitment to positively impact your career.

Equal employment opportunity

Multiplier is an equal opportunity employer: we value ersity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Services Representative

(Remote)

• Job Category: Corporate
• Requisition Number: CUSTO006118
• Full-Time
• Remote, USA
• Nashville, TN, USA

Job Details

Description

POSITION SUMMARY:

This position is responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves patient questions and problems regarding patient accounts, payments, and services. This shift hours are from 10:30am-7pm.

ESSENTIAL RESPONSIBILITIES:

Excellent communication skills – verbal and written

Demonstrate proficiency in Microsoft Office products and Internet navigation

Ability to communicate in a clear, concise, understandable manner, and listen attentively to others

Ability to provide outstanding customer service

Ability to deescalate and remain positive in all situations with difficult customers.

Take patient demographics and other patient information as needed.

Review explanation of benefit (EOB) documentation and notate accounts on collection activity to perform account resolution

Reviewing patient bills for accuracy and completeness, and obtaining any missing information.

Collect patient payments in accordance with payment due dates and establish payment plans within approved guidelines.

Complete and mail necessary patient statements and return mail in a timely manner

Create an atmosphere of comfort, peace and make it easy for the patient; the patient is our first business.

Answer all phone calls within 2 minutes of the call hitting the system.

Answer and end all phone calls within the set dialogue parameters established by leadership. Answering on average 65 calls a day

Attend in-services, seminars and webinars for additional education and performance improvement.

Regular and reliable attendance required.

This shift hours are from 10:30am-7pm.

Qualifications

Education

Required

High School or better.

Descript is hiring a remote Customer Support Representative. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Descript - All-in-one audio & video editing, as easy as a doc.

ModSquad is hiring a remote Community Manager - Tourism-Based. This is a full-time position that can be done remotely anywhere in Ireland.

ModSquad - Provides on-demand customer support and community management services.

We currently have an excellent remote opportunity for entry level candidates with strong data entry and customer support background.  This is a contractual role for 1 year with possibility of extending 4 additional years based upon performance.  Apply TODAY for immediate consideration and scheduling of an initial phone interview!

PLEASE NOTE:  The payrate for this remote position is $18.22 (base rate = $14.00 + Health and Welfare = $4.22)   *Health and Welfare covers the cost of health benefits.  If you do not need benefits, the $4.22 is added to the base rate. 

Our federal client operates a hotline program to receive and process allegations of fraud, waste, and abuse concerning grants, contracts, programs, and operations; hotline team members will support core mission functions of the agency, using government staff resources.

Qualified, full-time/40 hours per week, Junior Customer Support/Data Entry Technicians who can perform critical administrative operations as identified in the scope of work. These iniduals are expected to work with federal staff and other contract support to facilitate the inputting of allegations into the hotline database, as well as contacting potential victims of identity theft, to provide them with resources to aid them in protecting their identity as address items identified in the scope of work.

IDEAL CANDIDATE PROFILE:

• Strong prior experience working remotely or ability to produce great results working autonomously
• Excellent data entry skills
• Prior experience providing service and support to customers via email, over the phone, and regular mail
• Solid verbal and written communication skills
• Professional phone etiquette and follow up
• Ability to work a 40-hour work schedule Monday - Friday
• Ability to pass a stringent federal background check
• Previous or active security clearance is a PLUS!

Support by performing the following tasks:

• Process large amounts of inbound complaints, received through the phone, mail, and electronic systems, in a timely manner.

• Previous experience in a data entry support role desirable.

Member Service Representative (Facet- Exp)

Work At Home

Job Description

Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but don’t just take it from us – become a part of BroadPath today and experience our Culture of Constant Connection! BroadPath is currently hiring Member Service Representatives to work from home! Member Service Representatives will provide excellent customer service primarily by telephone to Medicaid Plan Members and Providers by analyzing needs and providing accurate and timely responses. Come join our Work from Home Team!

Responsibilities

• Explain Medicare Advantage plans, procedures, protocols, benefits, services, and any other necessary information to the members (and occasionally providers)
• Medicare Advantage experience with knowledge of the claims process both members and providers The ability to explain claims and how they process. Having processing experience it’s helpful
• Respond to complaints by utilizing the departments’ Complaint/Grievance Policy and Procedure
• Make all attempts to resolve all member requests, complaint/grievances, and assist member with their questions or concerns

Basic Qualifications

• 2 years call center experience required (with at least 1 year to be Medicare related)
• Minimum 1-year Prior Medicare experience required

Money & Perks!

• Average salary after Training is $15-$16 hourly, based on prior experience
• Exclusive HiveLife entertainment events, and invitation to join our Diversity, Equity, + Action Committee
• Access to BroadPath’s Limited Medical Plan starting first of the month after 60 days of employment. After one year of full-time employment, you will receive access to our Major Medical Plan, 401K, Career Advancement Opportunities, and our one of a kind Bhive kit
• Uncapped Employee Referral Program & Weekly Pay Days!

Preferred Qualifications

• Previous successful work at home experience
• Facets experience

CE Broker is a growing tech company based in Jacksonville, FL. This is a remote, contract-to-permanent full-time Customer Support Specialist position. This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it's meaningful work with a real impact - assisting licensed professionals to track their continuing education needed for license renewal! This is a fully remote position and employees can work from anywhere in the United States.

Shifts will be from 11 am - 8 pm Eastern Time, Monday-Friday, with earlier shifts possible as they become available. Pay for this position starts at $18 per hour and aligns with an employee's experience level and geographic area.

Check out your future coworkers at CE Broker's Instagram page!

Responsibilities include:

• Primarily assisting customers via inbound phone calls
• Provide delightful customer service through casual, unscripted conversations
• Answering customer emails to the general support inbox
• Provide customer feedback and data to internal teams across the company
• Maintain detailed product knowledge to engage in consumer education and support sales efforts
• Write internal documentation and tutorials

Requirements

We're looking for someone who...

• Has 2+ years of previous contact center experience with a track record of success handling online chats and email
• Writes in a clear and concise manner
• Enjoys teaching others and explaining technical concepts
• Has patience to listen and grasp what customers are trying to accomplish
• Knows how to communicate and help in a friendly, professional manner
• Is a continuous learner, proactively pursues growth and learning
• Pays high attention to detail
• Has functional knowledge of computers and can perform basic troubleshooting to resolve minor computer issues.
• Holds an Associate degree or higher (preferred)
• Has ongoing access to a quiet workspace to conduct professional business.
• Has a reliable broadband internet connection (minimum 3 MB upload, 18 MB download required) with ethernet connection capability.

Benefits

About CE Broker:

CE Broker and EverCheck are sister products under one umbrella. CE Broker tracks continuing education for over 3 million licensed professionals across 130+ regulatory boards and is on pace to add an additional 1 million users in 2022. EverCheck’s software reduces administrative burden for our 375+ partners in the US, helping their in-house healthcare heroes to focus on patient work instead of paper work. We’re on a mission to make the experience of administrative work better for every healthcare worker in the US.

Benefits and Perks for CE Broker employees include but are not limited to:

• Multi-year award winner for Best Company to Work For by both Florida Trend and Outside Magazine.
• Wellness benefits: monthly fitness allowance and discounts on organic produce delivery programs.
• Balanced Lifestyle: paid holidays and monthly PTO accrual and paid holidays, including your birthday time to volunteer.
• Medical, dental, and vision benefits
• Pursue Growth and Learning Fund - generous company assistance for professional development endeavors.
• Company provided computer and peripherals.
• Retirement plan with company matching.

This full-time position is scheduled to work 40 hours per week unless otherwise required by project activities. The target pay range for this position starts at $18/hr, commensurate with experience and geographic location market value and accompanied by our full benefits package.

We are an equal opportunity employer and value ersity at CE Broker and EverCheck. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified candidates from all backgrounds are encouraged to apply.

InfoTrack is committed to hiring the best talent anywhere in the United States. Unless the job requires presence in an office, new and existing employees can choose to work entirely from home or all or part of the time from an office (in NYC, Chicago, Denver, or the Bay Area). We interview and onboard virtually.

You are reliable, learn quickly and can multitask. You enjoy helping people and are graceful under pressure. You want to be part of a team that is challenged daily. Your communication, both written and oral, are well above average. You are coachable and look for ways to improve yourself, your team and your company. You understand that the key to taking care of customers is being empathetic and having active listening skills. This position reports to the Director of Customer Support.

Salary for this role is hourly market rate.

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

• Assist customers in resolving issues on the phone, over email and chat
• Maintain accurate, detailed, and concise customer contact records
• Forward appropriate issues to cross functional departments for action and follow up with the customer
• Be accountable for your own learning and contribute to the gathering of information for the department

Requirements

• Ability to work between the hours of 8am to 5pm, Pacific Time
• You are passionate about technology and for helping others to understand and use it
• Excellent communication ability. You need to be able to write well and be articulate on the phone
• 2+ years of customer call center support (Phone, email, and chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is a plus)
• Computer savvy—we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should ideally be comfortable using Microsoft Office products, like Word and PowerPoint
• Prior experience using a CRM, such as Salesforce or Zendesk, is a plus
• Our customers are law firms and legal professionals, so prior familiarity with the legal services industry would be an advantage
• Must reside in the PST time zone of the United States

Benefits

Whether you choose to work in an office or remotely, we strive to ensure that you have the resources and training that you need to successfully collaborate and succeed. At InfoTrack, we’re committed to a workplace where everyone feels comfortable to do their best work and, yes, have fun!

We offer

InfoTrack is certified as a Great Place to Work®

Because we firmly believe that a ersity of experience and perspectives brings strength to our company we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Any information that you share with us will be kept confidential and is subject to our privacy policy.

Forefront Telecare(a part of Access Telecare) provides better behavioral health for all seniors via virtual provider visits. We follow the patient wherever they may need our services, including outpatient, Hospitals, and Skilled Nursing Facilities, and offer services across the country.

JOB OVERIVEW

The Credentialing Support Coordinator is responsible for managing provider and facility credentialing requests and to track and report these requests within the organization. The Credentialing Support Coordinator will conduct follow-up via telephone, email and text messaging with Forefront providers and the facilities they are being credentialed. Research may be required to verify the contact person responsible for providing verification of a credentialing.

Additional responsibility would include tracking and updating projects in Salesforce and MD-Staff. Additional credentialing duties may be assigned as needed.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Access and manage provider CAQH profiles
• Updating provider data in MD-Staff and Salesforce
• Process multiple provider follow-up requests and work with Hospital Coordinators to assist in application processing.
• Maintain consistent follow-up schedule and update reports as required.
• Maintains knowledge of current hospitals and patient care facilities requirements for credentialing providers
• Setup and maintain provider information in online credentialing databases and other company systems
• Processes applications for appointment and reappointment of privileges for Forefront Telecare, Inc. and contracted hospitals and facilities

• Maintain filing information for all provider credentialing data, by loading all information to the credentialing software
• Maintain working knowledge of workflow, systems and tools used in the department; makes recommendations for process improvements
• Provides updates on credentialing status by facility for providers as they work their way through the credentialing process both FFT and client facility

Remote work position. Must maintain consistent hours of work and have a dedicated work environment.

QUALIFICATIONS:

Education:

1. High school diploma or equivalent.

2. Associate degree preferred.

Skills:

1. Knowledge of the various credentialing standards, eg. Joint Commission, CMS, NCQA

2. Ability to organize and prioritize work and manage multiple priorities

3. Excellent verbal and written communication skills including, letters, memos, email and text messages.

4. Excellent attention to detail.

5. Ability to research and analyze data.

6. Ability to work independently with minimal supervision.

7. Ability to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization.

8. Proficient use of Microsoft Office applications (Word, Excel, Access) and internet resources.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Forefront Telecare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Forefront Telecare is an E-Verify company.

GitHub is hiring a remote Customer Success Manager - French Speaking. This is a full-time position that can be done remotely anywhere in Europe.

GitHub - The world's leading software development platform.

Overview of Libertex Group

Established in 1997, the Libertex Group is an international powerhouse with over 25 years of financial markets expertise.

Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of Libertex, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.

Libertex is the Official Online Trading Partner of FC Bayern and Tottenham Hotspur, bringing the exciting worlds of football and trading together.

The Libertex Group in Numbers:

• 25+ Years of fintech experience

The Libertex Group is constantly driven by a single passionate purpose – to tirelessly work on developing amazing fintech for people who simply want to have ‘more’ in their lives.

What Will You Do?

• Convert Leads to Clients
• Retain/Upsell Clients
• Communicate with clients (calls, chats, e-mails) in accordance with the existing high-quality standards
• Coordinate efforts with the adjacent departments
• Report regularly to the Head of the department

Requirements

Key Skills Required

• Native or fluent Portuguese
• Fluent Spanish
• Fluent English (Upper Intermediate or higher)
• 2+ years of phone sales experience
• Cold calling skills
• Fast learner
• Experienced CRM user

Additional Skills Preferred

• Experience in Fin-Tech or Crypto

Benefits

We Offer

• Work in a dynamic and fast-paced international company
• Competitive salary
• Public holidays + 21 working days of annual leave
• Use of leading technologies and modern business practices such as Agile
• Excellent training and development opportunities
• Rapidly expanding global footprint

We’re passionate marketers, engineers, and innovators building the technology to power the future of commerce. We’re a B2B SaaS platform helping the world’s most interesting retailers and direct-to-consumer brands remove friction from the customer experience to deliver recurring revenue through subscriptions programs - shifting their consumer interactions from one-and-done transactions to long-lived, highly profitable relationships.

Recent studies show that 75% of direct-to-consumer retailers will offer subscription services by 2023. Ordergroove has created the technology that will allow retailers to do this. 

Want to be a part of it? Keep reading...

Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground-up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce.  If you’re motivated by a desire to solve problems and deliver groundbreaking insights and solutions you’ll fit in perfectly! 

Working on the Customer Success Team requires a passion for building solid client relationships and becoming our clients’ most valuable partner. We are a close-knit team that takes pride in our work and loves working together. We are client obsessed and are willing to go the extra mile for our clients. The Customer Success Specialist owns the post-sales experience and works directly with our small business clients to understand their business and partner with them to ensure their success. As a Customer Success Specialist, you will use your consultative and relationship-building skills to deliver strategic recommendations, best practices and expertise to our clients. Are you ready to join us? 

 Key Responsibilities:

• Utilize systems and tools to identify at-risk accounts within the book of business 
• Formulate risk-mitigation strategies and run plays to promote successful outcomes for at-risk business units
• Assist in the preparation and delivery of customer-facing collateral including reports and business review presentations 
• Help to manage the day to day email correspondence with users and client stakeholders
• Prioritize and drive resolution on raised customer support and product issues 
• Conduct onboarding and new user training and product demonstrations 
• Monitor adoption and utilization of product features and use cases 
• Assist with keeping all systems of account record up to date with accurate and complete notes

Job Requirements:

• 1-3+ years of client management / vendor management experience ideally with some experience working in DTC or mar-tech
• Proven experience working in a collaborative cross-functional role
• A track record of successfully managing projects and programs, setting priorities, and staying organized while managing multiple initiatives at once
• Elite communication skills and EQ; you enjoy building relationships, overcoming obstacles, challenging customers to think bigger, and conducting highly strategic client interactions
• Proactive, independent, and energetic attitude with the desire to be a key player on a results-oriented team
• Ability to work cross-functionally in a high-growth environment with attention to detail and a positive attitude
• Desire to go beyond the basics and bring new ideas and thinking to OrderGroove and our clients
• Internet, tech-savvy, and proficient using G-Suite (Gmail, Google Docs, Google Sheets). Salesforce and Gainsight experience is a plus.

 About Ordergroove:

• Raised $50M from top-notch investors
• Remote-first team with members all over the world and an office in NYC that allows for in-person meet-ups if desired
• Hundreds of customers including Honest Company, IL MAKIAGE, Petsmart, Walmart, L’Oreal, Unilever, Peet’s Coffee, KIND, Love Wellness, and Tula

In 2000, subscriptions transformed the software world with SaaS. In 2021, subscriptions are transforming the retail and DTC world as the fastest-growing segment of commerce. 

Ordergroove’s SaaS product enables subscription experiences for hundreds of brands including The Honest Company, IL MAKIAGE, KIND Snacks, Peet's Coffee, L'Oreal, and Home Depot, shifting consumer interactions from one-and-done transactions to frictionless recurring revenue relationships. Via partnerships with leading eCommerce platforms like Shopify, Salesforce, Adobe Magento, and BigCommerce, Ordergroove's omnichannel product coupled with machine learning has processed billions of dollars in subscription volume for tens of millions of consumers.

Recently named one of the Best Companies to Work For in New York for the third year in a row, our values celebrate collaboration, different perspectives, and curiosity with the goal of getting to the right answer, no matter who came up with it. At Ordergroove we are committed to creating a welcoming and supportive environment for all people. We encourage people with different backgrounds and experiences to join our growing team so that we gain different perspectives and build the best team possible. We demand the best of ourselves and each other and never miss an opportunity to celebrate our successes.

With a fully flexible work from anywhere culture, staying connected and supporting each other are always top of mind. We build our tight-knit community through small group events like trivia night, cooking classes, and book clubs. We encourage cross-functional relationships through virtual coffees and we stay close to the business through weekly team updates and quarterly all-hands meetings.  

At Ordergroove, we focus on flexibility and empowering our team to make the right decisions for themselves. We have flexible PTO (you take vacation when you need it, not when you have earned the hours), a new work-from-anywhere policy (totally remote anywhere in the US, or you can go into the NYC office as much as you would like), and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc). And of course, that is on top of the basics like competitive compensation (including stock options) and incredible, affordable benefits. Come join our amazing team while we enable the fastest-growing segment of commerce that makes life easier for millions of consumers every day!

About Kuecker Pulse Integration (KPI)

Created in July 2021 as a result of combination of Kuecker Logistics Group, PULSE Integration and QC Software by private equity firm Ares Management, Kuecker Pulse Integration (KPI) is a systems integrator that seeks out leading technologies within the areas of material handling equipment and information systems and combines them with proven design and operational strategies to help improve our customers’ operations. Our talented group of industry experts combine the powers of scalable material handling systems, innovative software and custom automation engineering for complete, unique solutions that help companies, across a broad spectrum of industry segments, become leaders in their industries. We are equipment agnostic, and our solutions incorporate leading technologies such as mobile robots, automated storage and retrieval systems (ASRS), automated guided vehicles (AGV), goods-to-person technology, sortation, and conveyor. KPI currently has approximately 250 FTEs and $150m revenue with growth expected to double in size (at a minimum) through organic and acquisitive activities.

Our Customer Support Analyst’s primary responsibility is providing outstanding customer service to all our clients, both external and internal. The role is focused on accuracy, timely feedback and customer satisfaction. In addition, it requires the incumbent to have a deep level understanding of the customer’s implementation and environment and be able to utilize tools (i.e. scanner logs, error logs) to determine root cause(s). Schedule is rotating and will be 4 days on and 4 days off.

• Follow up with customers, provide feedback and see problems through to timely resolution
• Ask educated questions and listen to customers to help determine root cause of issues
• Utilize excellent customer service skills and exceed customers’ expectations
• Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting
• Work through the problem-solving process with customers, empowering them to do the same in the future
• Read through XML configuration files
• Troubleshoot inventory flow using text-based log files
• Be familiar with database tables and have the ability to modify SQL queries to track down data to analyze and resolve issues
• Troubleshoot PLC control systems without necessarily getting into the PLC code
• Provide “Product” support which includes logging, documenting, tracking, troubleshooting, and monitoring problems reported by customers to ensure resolution in a timely manner that are consistent with company guidelines/procedures
• Work closely with our development team regarding customer issues, feedback from customers, and testing code changes
• Expand and update our Knowledge Base and have the mindset of sharing your knowledge with team members and clients
• Ensure proper recording, documentation and closure using appropriate applications
• Provide documentation to user manuals and guides for training purposes
• Train customers onsite and remotely
• Test new software releases or software modifications

Requirements

• Understand basic SQL queries
• Understand Java programming logic
• Knowledgeable with all versions of Windows and Windows Server Edition
• Understand of basic network troubleshooting
• Desktop troubleshooting

• Excellent verbal/written communication and organizational skills, along with interpersonal skills that allow for collaboration across a erse group of people

• Ability to train customers and develop training manuals/SOPs (Standard Operating Procedures)
• Team Support tasks and action items or Ticketing system knowledge or usage
• Support phone line testing and switching

• Knowledge of electrical controls components/equipment and have the ability to troubleshoot electrical control systems

• Knowledge of electrical safety rules and procedures

• Familiar with PLC/Networking communication protocols and equipment

• Proficient in MS Office and PowerPoint

Preferred Skills:

• Experience with WES/WCS systems

• Experience with server O/S, networking, scanners, label printers and VPN/RDP for remote access

• Experience working in a Warehouse Distribution environment

• SQL, Java and/or PLC programming experience, not to program but to assist with troubleshooting

• Requires participation in the after hours on call rotation to support our customers 24 x 7

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
  Kuecker Pulse Integration provides equal employment opportunity to all iniduals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

Join a global leader in mobile ticketing technologies! Bytemark is looking for talented applicants who have a solid track record in client support services.

Bytemark is seeking to hire an experienced Client Service Specialist to support our clients across the globe. The Client Service Specialist will report to the Director of Operations. Hours are 1:00 p.m. CST to 10:00 p.m. CST

• Support client base through Service Desk, Email, Phone
• Provide day-to-day product support to internal & external customers.
• Assist Project Managers with client onboarding and training by understanding the roles & responsibilities of iniduals that are being trained.
• Develop and maintain training materials for internal and external clients.
• Develop open and effective channels of communication with each client
• Demonstrate the ability to tackle a problem by using a logical, systematic, sequential approach.
• Develop and deep understanding of the various Bytemark products and be able to troubleshoot those products.
• Apply technical knowledge to solve a range of problems. Possesses in-depth knowledge and skill in a technical area, and shows an interest in staying up to date with cutting-edge technology.
• Demonstrate concern for satisfying one’s external and/or internal customers. Can quickly and effectively solve customer problems or escalate problems to other departments.
• Handle last-minute requests or emergencies in a calm, collected manner and escalate the issue appropriately.

 Required skills:

• 1-2 years experience in customer support
• Experience in interacting with and managing customers based in the USA and Europe
• Very comfortable with handling queries related to technical products/mobile-based applications
• Must be available to work 10am to 7pm CST and occasional flexibility to work with teammates in other offices and time zones during non-standard hours
• Excellent communication, organizational and analytical skills
• Strong verbal and written communication skills
• Possesses required soft skills to tackle demanding customers and complex issues
• Bachelor’s degree or equivalent work experience

Compensation & Benefits:

• Compensation package based on experience
• Excellent Medical, Dental, and Vision & Disability Coverages
• Paid Parental Leave Program
• 401k
• 15 PTO Days to Start, 9 Company Holidays

to support our clients across the globe. The Client Service Specialist will report to the Director of Operations.

• Support client base through Service Desk, Email, Phone
• Provide day-to-day product support to internal & external customers.
• Assist Project Managers with client onboarding and training by understanding the roles & responsibilities of iniduals that are being trained.
• Develop and maintain training materials for internal and external clients.
• Develop open and effective channels of communication with each client
• Demonstrate the ability to tackle a problem by using a logical, systematic, sequential approach.
• Develop and deep understanding of the various Bytemark products and be able to troubleshoot those products.
• Apply technical knowledge to solve a range of problems. Possesses in-depth knowledge and skill in a technical area, and shows an interest in staying up to date with cutting-edge technology.
• Demonstrate concern for satisfying one’s external and/or internal customers. Can quickly and effectively solve customer problems or escalate problems to other departments.
• Handle last-minute requests or emergencies in a calm, collected manner and escalate the issue appropriately.

 Required skills:

• 1-2 years experience in customer support
• Experience in interacting with and managing customers based in the USA and Europe
• Very comfortable with handling queries related to technical products/mobile-based applications
• Must be available to work 10am to 7pm CST and occasional flexibility to work with teammates in other offices and time zones during non-standard hours
• Excellent communication, organizational and analytical skills
• Strong verbal and written communication skills
• Possesses required soft skills to tackle demanding customers and complex issues
• Bachelor’s degree or equivalent work experience

Compensation & Benefits:

• Compensation package based on experience
• Excellent Medical, Dental, and Vision & Disability Coverages
• Paid Parental Leave Program
• 401k
• 15 PTO Days to Start, 9 Company Holidays

• Thrives in a fast-paced environment

• Curious, loves asking questions, and thinks outside of the box

• Dedicated to building both a product and an experience that users love

• Wants to revolutionize how science is communicated around the world

• Monitor and manage customer chat requests, providing real-time customer support and resolving any technical issues

• Liaise with the sales and product team to provide users the best possible experience

• Relay feedback from users to the product team, ensuring we address any technical glitches or bugs

• Understand user satisfaction and track NPS scores

• Monitor our company phone line and support email, responding to queries when they happen

• Bachelor's degree in the life sciences

• Legally authorized to work in Ireland

• Strong and reliable internet connection

• Strong written and verbal English communication skills. Second language skills, particularly German, are an asset.

• 1+ years of experience in customer service (ideally in a SaaS or technology company)

• Experience using Zendesk, Intercom, or other customer support platform

• Self-starter with ability to thrive in a fast-paced environment

• Strong attention to detail

• We are mission-driven, and work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery: BioRender figures have appeared in more than 16,000 publications!

• It’s a product that users love! We have a world-class NPS and a community of loyal fans. Check out our Testimonials page to see what our customers are saying about us: https://biorender.com/testimonials/ 

• We are profitable, funded solely by user growth, and growing more than 200% YoY with users in 200+ countries.

• We're proud that half of our team members are women (including those in leadership positions), and 65% of our team are BIPOC! BioRender is an equal opportunity employer, and an inclusive hiring process and work environment is a part of our DNA

• We’re remote-first and have team members across Canada and the United States. A physical office in Toronto is available, but you have the flexibility to work from anywhere.

• We’re backed by top investors, accelerators, and some of the most successful life science entrepreneurs and philanthropists in the world including Y Combinator, Malala Fund founders, and Fifty Years VC.

• We are committed to building a warm, inclusive, and erse environment. Check out how we make sure our employees come first.

Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work with our amazing Customer Success team. Success in this position becomes a building block to a career path as a Director of CS and beyond.

What You Will Do

• Own the health and success of your customers from go-live through to renewal and expansion
• Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
• Use data insights to track client health, and forecast and mitigate risk of churn
• Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers
• Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently
• Contribute to the scalability of the customer success team through documentation and process optimization

What We Are Looking For

• Minimum of 4+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts
• Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail
• Influence product, success, support, and sales teams to get things done
• Enjoy working in a fast-paced environment and have strong project management and communication skills
• Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
• Articulate the value proposition of a technology platform to meet client needs
• Comfortable collaborating with both technical and business teams
• BA/BS
• Domain knowledge of retail, e-commerce, or logistics is a plus
• Previous start-up experience strongly preferred

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 1200+ other brands. Through the pandemic we have pivoted and embraced a fully remote workforce where together we've served over 500 million consumers worldwide, processing 8+ billion orders last year alone over 40+ countries and across 50+ languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate our wins. We’ve been recognized by Fast Company numerous times as one of the most innovative companies in the world – for social good to logistics optimization. You can feel good knowing you’re working towards changing the world! Join us on our mission.

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-SM1

About Spot

At Spot, we know that just about everyone thinks insurance has never been cool or exciting. It's boring, complicated, and something we all hope we never use. That’s why we’re turning the insurance industry on its head by building the first lifestyle brand in the insurance world, encouraging our customers to live life to the fullest knowing we've got their back.

Spot is the first insurance company that helps its customers have fun while taking risks, whether learning how to ski, riding a local mountain bike trail, or training to summit Everest. We cover people’s medical bills when shit hits the fan.

We were founded by avid skiers, cyclists, and outdoor enthusiasts, so we understand the risks that come with the territory. When bad things happen, dealing with insurance can make it worse. We believe our community deserves something better.

With over a million customers and growing, we have no intention of slowing down.

Our Team

We believe in the importance of culture and community and that teams thrive when working in alignment.

Key Values for This Role

1. Customer Centric
2. Controller Mindset (of the customer’s experience)
3. Attention to detail
4. Respectful
5. Proactive

Functional Competencies

1. Communication skills
2. Interpersonal skills
3. Adaptable and Nimble
4. Results Oriented

Why This Role Is Important to Us

This position is critical because outside of the initial purchase and emails, this is the first point of contact a customer has with the Spot team. This role ensures that the tone of the company culture is conveyed and that what can be a stressful experience is turned into a positive one. This role is able to help iniduals understand an industry-wide complex process and will set them up for success as they navigate reimbursement with our carrier partners. This role will play a major role in bringing Spot’s brand to life.

Responsibilities

• Obsess about the customer’s experience, continually looking for proactive ways to ensure the customer is reimbursed as quickly and as seamlessly as possible.
• Ensure customers understand all upfront required materials as well as anticipate and educate customers up front on additional expected document requirements
• Coordinate with Carrier Partners to ensure appropriate documentation requirements are defined and ultimately fully understood by our customers
• Protect our customer's personal information including full compliance with HIPAA as well as all state and federal regulations
• Directly and continually support the customer’s needs, collecting documents, information and materials so they don’t have to

Who You Are

• You are an advocate for the customer, with an expectation that as a company, team, and inidually, we deliver exceptional experiences for our customer
• You like to demonstrate your expertise and direct the customer interaction
• You are energized by the idea of spending significant time connecting with customers
• Helping people understand complex situations comes easy to you

A Typical Day Looks Like

• You manage a queue of customers that are relying on you to ensure their claims experience is seamless and low effort
• You proactively review claims forms and documents submitted by customers for thoroughness, looking for opportunities to avoid future processing challenges
• You communicate often with customers and answer questions about the process and/or collect additional information to support their claim
• Given the complexity inherent in health claims, you will spend >80% of your day in direct communication with customers in their preferred channel (e.g., phone)
• You look for every opportunity to get customer feedback that offers you insight into how to excel in your role.

Things You Might Brag About

• Your obsession with the customer’s experience
• You’re unflappable, cool as a cucumber….pressure is your jam
• No one has ever met you and not wanted to be your friend
• You’re just as productive working from home as you are in an office
• You’re not intimidated by a high volume of customers pulling you in opposite directions
• You enjoy juggling multiple projects at once

Like we’ve said before, we believe our community deserves something better! Our view of ersity goes beyond visible differences and includes unique backgrounds, ideas, experiences and perspectives. We are so proud to be an equal opportunity employer, and in no way will we discriminate in our hiring process based on a person's race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age, disability, genetic information or any other legally protected characteristics. We believe strongly that education comes in many forms and in most cases do not require a formal degree for employment at Spot. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We care deeply about our Spot people who are dedicated to revolutionizing the distribution of insurance, the industry and the world! That’s why we are dedicated to providing benefits with you, your family, and your life in mind. We offer a various array of benefits including a PTO policy, medical, dental and vision insurance, 401k, paid holidays, bereavement, and parental leave. All Spot employees receive equipment for their remote setup, and a Spot Injury plan in case shit does hit the fan!

Requirements

Experience with Claims adjudication

Benefits

• Medical, Dental & Vision
• 401k
• PTO (Vacation, Sick & Holidays)
• Parental Leave
• Fully Remote

Customer Service Rep 1-Bilingual

locations: Remote – USA

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Responsibilities:

• Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history both through the Savista database and, if additional information is required, the client’s portal as well as payment portals to review prior payments.
• Meet or exceed performance objectives including account resolution goals and quality assurance.
• Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
• Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts.
• Supports Savista’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista’s business practices. This includes: becoming familiar with Savista’s Code of Ethics, attending training as required, notifying management or Savista’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.

Requirements:

• High school diploma or GED.
• At least one year of experience in debt collections or business-to-consumer sales in any industry.
• At least six months of experience working in a role with a high volume of either inbound or outbound calls.
• Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
• Experience with customer interactions that require live, accurate documentation of the encounter.
• Demonstrated ability to meet performance objectives.
• Demonstrated ability to navigate Internet Explorer and Microsoft Office.
• Demonstrated experience communicating effectively with a customer and simplifying complex information.
• Experience working with customer support including issue resolution management.
• Must be available to work second shift between the hours of 10AM ET and 9PM ET.
• Must be able to fluently speak in English and Spanish.

Preferred Skills:

• Experience with performance metrics and goals.
• Experience with dual monitoring systems.
• Experience with utilizing a dialer system.
• Experience in a performance based commission structure.
• Experience working in a role with a high volume of both inbound and outbound calls.

Care Coordinator – PAC

Job Locations Remote

Job ID 2022-14154

Category Customer Service Center

Min USD $17.00/Hr.

Max USD $22.00/Hr.

Overview

Be part of the changing landscape of healthcare. CareCentrix is committed to making the home the center of patient care.

As a Care Coordinator you will participate in the time sensitive collection of documentation required to manage patient cases of care from beginning to end. You will support the clinical nurses and ensure that patients are serviced in a timely manner, according to customer requirements.

Responsibilities

In this Job, you will:

• Provide focused resolution, support, and information to patients, providers and clinical staff.
• Manage cases and requests for services in a timely and accurate manner.
• Collect, verify, and confirm non-clinical information and escalate issues as needed.

This is the job for you if:

• You love helping people solve problems and resolve issues.
• You embrace values of accountability, consistency, engagement, empowerment, respect, and outstanding service.

Qualifications

You should get in touch if:

• You have a High School diploma (required).
• You have a minimum of two years of strong business operations, insurance, quality improvement, or healthcare operations experience.
• You have excellent oral and written communication, customer service, and problem solving skills.
• You are able to interact with all levels of management and a erse healthcare customer base.
• You are able to work independently in a remote work environment.
• You are a caring team player who is willing to assist others and go the extra mile.
• You are proficient with basic Microsoft Office applications.

What we offer:

• Starting Pay for external hires is $17.00/hr + Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
• Profit Sharing, generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more.
• Advancement opportunities, professional skills training, and tuition Reimbursement
• Great culture with a sense of community.

Twilio is hiring a remote Customer Success Program Manager, Product Adoption. This is a full-time position that can be done remotely anywhere in the United States.

Twilio - Build the future of communications.

Deel is hiring a remote Customer Success Manager, France. This is a full-time position that can be done remotely anywhere in EMEA or France.

Deel - Payroll and Compliance for International Teams.

About Busha

Busha was established in 2018 as a digital currency exchange platform where consumers and merchants can trade digital currencies such as Bitcoin and Ethereum. Busha has made efforts to be a trusted company in this domain and ensure that our platform is easy to use, accessible and user-friendly. Our focus is to use innovation and efficiency to build an open financial system.

There are a few things we look for across all hires we make at Busha, regardless of role or team. We assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning.

Role: Customer Service Manager

Job Location: Remote

Overview: We are looking for a motivated and experienced Customer Service Manager who will lead a team of Customer Service Representatives and oversee their customer service operations. You will be responsible for providing outstanding customer service by leading and motivating your team and developing loyalty incentives to increase customer satisfaction and retention.

You will work with other cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions. Your duties may also include training new employees and maintaining open communication with other departments during your day.

Responsibilities:

• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Proactively instil in team members the need to actively listen to customers, be empathetic towards their problems and be efficient in providing worthy solutions.
• Supervise day-to-day operations in the customer service department.
• Take ownership of customer issues and follow problems through to resolution.
• Enable the team to be customer-centric and provide an amazing experience, doing so by keeping the team accountable and removing roadblocks.
• Set clear customer satisfaction goals and KPIs and deploy strategies focused on implementation, coordinate with the team to meet the goals on a steady basis.
• Continuously develop ways to improve performance, efficiency, and efficacy, based on metrics and customer feedback.
• Have thorough knowledge of Busha products to step in on escalated customer issues that the team is unable to resolve.
• Generate sales lead and build sustainable relationships where necessary.
• Analyse statistics and compile accurate reports.
• Keep a record of customer interactions and details of action taken.
• Develop service procedures, policies, and standards.
• Monitor and develop customer service representatives and nurture an environment through encouragement and empowerment.
• Train team members to deliver a higher standard of customer service.
• Develop feedback or complain procedures for customers to use.
• Stay ahead of industry's developments and apply best practices to areas of improvement.
• Manage the approved budget of the customer service department.
• Maintain an orderly workflow according to priorities.

The ideal candidate must have;

• The A minimum of 8 years of proven work experience as a customer service representative/specialist.
• 3 - 5 years of experience in a supervisory or managerial position.
• Working Knowledge of Customer Service Databases, software, and tools and awareness of industry's latest technology trends and applications.
• Motivational skills and ability to lead a team of customer support representatives.
• Ability to think strategically and to lead.
• Confidence, tact, and diplomacy in dealing with difficult situations and able to maintain calm under pressure.
• Strong client-facing and communication skills with outstanding written communication skills.
• Advanced troubleshooting and multitasking skills.
• Strong problem solving and negotiation skills.

Nice to haves;

• Patience and Empathy.
• A passion for customer satisfaction.
• Ability to work effectively with cross-functional teams.
• A team player with excellent communication skills.
• Knowledge of the crypto industry.

THE ROLE

We are seeking an exceptionally organized and empathetic Customer Support Specialist to help UpCodes users utilize the platform to its fullest potential. As our first full-time support team member, you will have a unique insight into user challenges and will be able to contribute meaningfully to internal discussions around product enhancements. We work closely with our community, and this role will be a pivotal bridge between our team and the end user.

RESPONSIBILITIES

• Help our users get the most out of UpCodes by running point on the support phone line, live chat, and email inbox.

• Work closely with our Product, Content, and SME teams to answer user questions, solve any challenges, and share feedback.

• Troubleshoot and report potential bugs to the Engineering team. 

• Serve as a customer advocate and regularly share customer feedback internally to inform product roadmap and strategy.

• Continually improve internal support documentation and processes, and also take the lead on expanding our external knowledge base. 

THE IDEAL CANDIDATE

• Minimum 2-4 years of experience in a customer-facing role. 

• Experience with customer service software (ex. Hubspot, Zendesk, Freshdesk, etc.) 

• Extremely organized and detail-oriented person.

• Fantastic communicator and conversationalist. 

• A strong desire and willingness to learn and build as our product and processes evolve.

• A good sense of humor and a down-to-earth personality.

• A hustling mentality, no ask should be too small or too big — we are looking for someone who understands that small tasks have a huge impact.

Full-Time role

100% remote

$60-$70K + equity

At The Diabetes Link, we work to equip and inspire young adults to live confidently and courageously with diabetes, both today and tomorrow. Our mission is to empower young adults with diabetes, by providing access to the peer support, connections, and expert resources they need to thrive.

Cover Letter

Applicants are requested to submit a short cover letter explaining their connection to the mission of The Diabetes Link, and any additional information they would like the hiring team to know. Applications without a cover letter will not be considered complete. 

Position Overview

The Senior Program Coordinator supports the development, implementation, and management of our peer support programs delivering high-quality support to our members and partners and collaborating with the team to help the organization effectively carry out its mission.  This role is responsible for ensuring the successful administration of our College Chapter Network and for providing a positive, supportive experience to our student leaders and members. The chapter network is the core community program and backbone of our organization.

Community programs help prepare our young adults to manage their diabetes, and their health, as they journey to independence – from pre-college planning, through their college years, and as they enter the professional world (either after or in lieu of college). The Senior Program Coordinator will interact mainly with chapter members, but also support high school, non-college, and working young adults, via our online community. 

Key Objective

Manage daily activities of the chapter network to maximize student engagement and support the growth of our young adult community.

Core Responsibilities

Ensure positive student experience for Chapter Leaders nationwide:

• Field chapter start-up inquiries from both students and faculty. Conduct Start-a-Chapter calls and manage all follow-up including introduction to our resources, affiliation requirements, account access, chapter pages and Salesforce records.

• Manage the Chapter Resource Drive, including distribution of introductory and training materials to Chapter Leaders.

• Conduct regular check-ins with chapters to support them as needed and stay up to date on their news, interest areas, issues and concerns.

• Ensure chapter compliance with The Diabetes Link policies (update forms, logos, financial tracking, social media etiquette, etc.) and provide relevant training.

• Moderate the Discord server for the high school, chapter, college, and professional audiences. 

• Coordinate ongoing education and community-building seminars for Chapter Leaders and campus community in partnership with Program Team members.

• Connect chapters and chapter leaders to opportunities with our national and regional partners and the overall diabetes community, including but not limited to virtual/in-person volunteer opportunities, conferences, retreats, and events.

Run the administrative backbone of the College Chapter Network:

• Administer, analyze and report on semesterly Chapter Update Forms. 

• Manage the accounting, dispersal and record-keeping of Chapter Stipend incentives.

• Oversee chapter outreach kit distribution and contribute to brainstorming around student swag.

• Administer the Chapter Grants program and report back on use of funds and chapter activity.

• Coordinate communications, outreach and other activities with student members (beyond Chapter Leaders) across the Program team. Maintain records of activities and results in Salesforce, and similar tracking tools.

• Plan and execute annual programming including National Diabetes Awareness Month, College Diabetes Week, and the Summer Social in coordination with communications and development teams.

• Keep the Program Team and other staff apprised of issues, trends and opportunities that impact the success of the chapter network and student experience.

Strategic Direction of Chapter Network:

• Work in partnership with Program Director to influence the strategic growth, direction, and development of the college chapter network. 

• 2-3 years of experience working in a professional environment (experience working remotely preferred). 

• Bachelor's degree preferred; commensurate work experience will be considered. 

• In-depth knowledge of diabetes from the young adult/patient perspective is critical. 

• Ability and interest in building and managing large peer-based communities.

• Strong communication and interpersonal skills with talent for connecting erse constituents and building a strong community and personal relationships.

• Problem-solving mindset and ability to take initiative, make sound judgments and resolve issues promptly, creatively and tactfully.

• Skilled at prioritizing in a fast-paced environment and managing multiple projects and deadlines.

• Excellent organizational skills and aptitude for successfully working independently and as part of a team, including reporting to cross-functional managers.

• Tech-savvy with strong database management skills (Salesforce), proficiency with office productivity apps (G Suite, MS Office) and comfort-level learning and using new technology and tools.

• Experience approaching problems from a systems perspective, and creating standardized or automated procedures for addressing needs. 

• Ability to maintain strong attention to detail while considering how those details impact the big picture.

Performance Metrics

• Chapter Network (affiliation timelines, contact schedules, compliance, resources, training)

• Chapter/Student Engagement (outreach, partner tie-ins, ongoing support)

• Community Growth

Other Responsibilities 

Additional responsibilities may be assigned to help deliver new projects and programs, assist with client and constituent deliverables and support fellow team members. The Senior Program Coordinator will also have the opportunity to contribute to future programming and pursue areas of interest in partnership with other teams. We welcome creativity and encourage this candidate to share ideas to advance the organization's mission.

Estimated Salary Range: $47,500- $55,000 annually 

Target Start Date: October 2022 

Commitment to equality, equity, and ersity: 

All your information will be kept confidential according to EEO guidelines.

Candidates must be located in the United States to be considered for the role. 

This is a Remote role 

Breakthrough is the leading patient demand platform for conservative care practices looking for consistent, predictable revenue growth. Every month, the platform generates over $5M in patient revenue for practices Nationwide. 

Practices today are competing with a healthcare system that has set them up to fail. Medications and invasive procedures are often recommended first, and what little referrals remain are kept within the hospital system. In order to compete, practices need to market directly to their communities and increase demand for their services. Those that do not will experience diminishing growth.

Breakthrough offers an all-in-one patient demand platform and is so confident in their solution - they guarantee results.

Our people are the heart and soul of our success. We are passionate, dedicated, and driven. Our teammates have the grit to get things done in ambiguous environments, the teamwork drive to put the team ahead of self, and the desire to continue to learn and grow throughout their careers.

If you are passionate about helping people get back to health naturally, and you love to work for a driven company, we want to talk to you!

Job Summary

The Onboarding Specialist is responsible for training, educating, and motivating new clients through their first 2 months post-sale. You will be expected to answer questions about the product and services and train the client's team to enable them to succeed in their Breakthrough relationship. You will leverage your account management skills to foster strong relationships in order to ensure clients achieve their  goals.  While we have all processes and reference materials created, this role also carries the opportunity to identify efficiency gains and optimization opportunities to improve internal processes and the client's experiences.

Responsibilities

• Onboarding: This position is primarily responsible for the onboarding of new clients for Breakthrough's managed service products. This will require creating a customized curriculum, detailed follow up on the process, and being a strategic resource for guidance during the process.
• Training: Each new client goes through an extensive training process that includes training on Breakthroughs software and products as well adopting new soft-skills to maximize value. The Onboarding Specialist will be responsible for hosting these trainings and focusing on the why and the how of each role involved in the client's program.
• Communication: Internal communication with the team will be a crucial responsibility of this role to retain and drive revenue. External communication will include maintaining and elevating our standards of superior customer service, presenting digital advertising information in an easy-to-understand format.
• Troubleshooting: When problems arise, it will be necessary to perform troubleshooting steps to ensure that issues are properly resolved. Also, it will be part of your responsibility to document best practices so if the same issue arises in the future the team is better prepared to handle it.

Experience 

• 2+ years  within a  customer success organization (preferably SaaS)

Skills

• Excellent verbal and written communication
• Motivated self starter; team player
• Proficient at establishing relationships with customers and internal team.
• Able to flourish in a high growth environment where change is constant
• Proficient in Salesforce and other cloud-based tools
• Basic understanding of Facebook, Instagram and other social media platforms

Why Breakthrough

You will be part of a transformative company. Our mission is to help people in pain get back to normal naturally (instead of overusing pharmaceuticals or getting unnecessary surgery).  

Other Awesome Benefits About This Opportunity

• Completely virtual. We don't have an office (and never have). We care about your results and impact on the business and want our team to live and work wherever they want. 
• We have an amazing team of incredibly driven people who are constantly learning, growing, and encouraging one another.
• Amazing benefits, including healthcare, matching 401K, and shares in our employee stock ownership trust.
• Work life balance environment - we care that you are personally and professionally taken care of.

Our Values = Your Values:

This is for you only if you align with our values:

GRIT: You are passionate and purpose driven. You are relentless in your pursuits despite failure.

Beginner's Mind: While you come with an abundance of experience you lust for constructive feedback with our partner ecosystem and employees of all skill levels.

Elevate Others: You have empathy and understanding of other people. You appreciate others being real with you so you can grow.

Salary: $60k-$70k

Our Company:

eFileCabinet is focused on helping businesses of any size to improve their profitability and productivity by streamlining their operations and work processes with our award-winning software platform. Our robust product includes Smart Automation, Workflow, Templates, Share & Requests, Governance, and eSignature with KBA/OTP. Come experience the stability of a 20-year-old company, with the thrill and vision of a startup.

Who You Are:

• Ability to speak with customers in a professional manner and in terms that they can understand
• Must be creative, determined, and reliable 
• Must have a good attitude
• Must have great phone personality and etiquette 
• Excellent verbal and written communication skills
• Willing to learn new skills and knowledge
• Must be tech savvy and customer service oriented

What You'll Bring to Our Table:

• Must have working knowledge of Windows OS (Both Server and Workstation)
• Ability to successfully navigate the Internet and explain basic instructions to customers
• Must have a basic understanding of Microsoft & PostgreSQL
• Excellent written communication skills with the ability to create easy-to-understand articles and resources for customers
• Possess a minimum of one year of experience in a technical support environment utilizing phone, web, chat, and email communication methods
• Experience using remote access software to access customer's computers (Windows and Mac)
• Preference will be given to candidates with CompTIA Certification or degree in Computer Science, Networking, or a related field
• Ability to successfully troubleshoot printer / scanner issues, diagnose basic permission issues, and diagnose possible network issues
• Ability to learn our software platform quickly, troubleshoot customer concerns and answer their questions
• Multi-tasking expert - Ability to manage calls and chat responses simultaneously
• Able to maintain and organize a calendar of technical support appointments and respond to emails courteously and within a timely manner
• Typing speed of 40+ wpm is recommended, but not required

What You'll Do:

• Answer inbound chats, emails, and calls to set technical support appointments to diagnose the situation, along with troubleshooting and resolving customer issues
• Create and publish tech tips on our website for customers and other representatives

What We can Offer to You:

• Four Day Work Week 
• Hybrid Work Environment (In-Office and Remote Options)
• Flexible Work Schedule
• Straightforward and clear uncapped compensation
• Maternity and Paternity Leave
• Opportunities to grow your career
• Top-notch work-life balance and company culture
• Kitchen stocked with snacks and drinks

Apply Now!

eFileCabinet is an EEO; M/F/D/V; we offer PTO, Paid Holidays, Recharge Weeks; Medical, Dental, Vision, HSA (with Match), 401k (with Match), Life Insurance, Short and Long-term Disability Insurance, Accident and Critical Illness Insurance, EAP, and many additional perks! The salary for this position is dependent on experience.

Today, video accounts for over 80% of all internet traffic! 🤯 We are increasingly living in a video-first world where our online experiences are dominated by real-time, streaming, and on-demand video. At api.video our mission is to connect people through their cameras and videos. We are a global API-first platform managing and delivering online video at scale and our goal is to become the standard for how product builders bring video features into their products and services. Just like Stripe for payments, Twilio for text/VOIP, and Sendgrid for email; we're making online video accessible to every Product Manager and Developer via our API, the world over.

Our Customer Success team is ultimately responsible for the complete post-sales lifecycle of an api.video user, and through your partnership, users will derive maximum value from their integration and investments, leading to project success, retention, and renewal. This team has a direct impact on the growth of the company.

What will you be doing?

• Build quarterly plans that will ensure customer success and company growth, aligned with the company vision.
• Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.
• Support expansion of customers’ accounts--identify opportunities, drive business outcomes, ensure customers are successful.
• Ensure customer’s retention by deploying new initiatives.
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status.
• Collaborate with other departments, such as Product, Marketing, Growth and Finance with customer’s feedback and market insights.
• Manage a team of 4 (Technical Support, Customer Service, Technical Customer Success Manager), own the team rituals, conduct performance reviews, develop their career path.
• Grow your team with the help of the recruiter to complement your team.

What are we looking for?

• You have 5+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, working with a technical product and talking to technical people
• You are able to lead technical conversations and persuading others to take action based on requirements and value provided by solutions.
• You are willingness to tackle things on your own.
• You have the ability to navigate data and people to find answers.
• You have collaborated cross-functionally in order to achieve a mission.
• You have experience in managing and developing a team.

What can you expect at api.video?🏆

• Global presence with an international working environment
• 100% Remote possible (CET or ET time zones)
• We offer competitive salaries
• Flexible timetable - we value results over the presence
• Work in your preferred System and OS (Mac, Linux, Microsoft)
• Your voice is valued and will count in our decision making
• Personal Growth. We invest in your career development; do you need books or to attend conferences? We got you covered!

Sherpany is a mission-led team dedicated to helping to create a world where teams lead together and every meeting counts with its state of the art meeting management tool. Every day, we support thousands of leaders at multinational enterprises and other large organizations in preparing and conducting their most important gatherings. Our work helps teams cooperate and collaborate more effectively, inspire each other and ultimately thrive. And we want to enable more of this.

Your new role:

You will be part of an 8-person Customer Success Management team that ensures the retention and expansion of our customer portfolio. In this role, you will gain insight into the strategy and needs of medium to large enterprises located across Europe and in all industries.

This job is for you if..

• you have 3-5 years of professional experience in Customer Success, (Key) Account Management or Sales.
• you are skilled at setting goals and persistently pursuing and achieving them.
• you have the ability to effectively communicate, present and influence at all levels of an organization.
• you speak French and Italian on a native level plus English business fluent.

What you'll love about us: 

• You are part of an international company with a flat hierarchy, in which you can take lot of responsibility and your ideas are always welcome
• In order to maintain your work-life balance we offer flexible working hours, home office and/or remote-working
• Your personal and professional development is important to us which is why we offer financial support for further education, trainings etc.
• We work with modern Apple products; every employee receives an own MacBook
• Last but not least: Our corporate culture means a lot to us which is why we organize regular team events and cultivate a value-driven cooperation

Our recruiting process:

• Send us your online application 
• First interview with Senior Talent Acquisition Specialist
• Second interview with Hiring Manager
• Final Interview: Get to know the team and the job
• Offer

Your contact person for this position:

Majda Zuli

Altus Assessments is in a high-growth position and hiring our next Director of Customer Success.

We are looking for a metrics-driven, expansion-focused leader to optimize and scale the customer success function and coach our team of CS professionals to become the driving force behind growing existing revenue and influencing new sales with our customer base in Higher Education.

As a core leader on our Revenue team, you’ll own the creation and execution of strategy and tactics to optimize and scale Customer Success for Altus. That includes defining the vision for supporting multiple EdTech products at different stages of maturity within various geographical markets globally.

In this role, you have the chance to create a scalable and sustainable structure for a team of 25+ professionals who helps our customers in Higher Education implement more equitable student admissions processes and give institutions unprecedented visibility into the impact and effectiveness of their programs.

You get to establish the team's performance metrics, build repeatable systems, processes and reporting rhythms from the ground up that creates realistic forecasts and upsell pipeline visibility, identifies churn risk early, measures customer satisfaction, and enables the business to make data-informed decisions.

You’ll coach the team through best practices and processes for engaging in customer conversations, keeping them focused where it counts and course-correct when needed. You get the opportunity to leverage your sales and pipeline management skills to teach how to identify upsell opportunities and have effective interactions that help them achieve their targets, thrive in their role and progress in their career with Altus.

As Altus’ Customer Success leader, you’ll collaborate and create alignment with other functional leaders and contributors at all levels across Sales, Marketing, Revenue Operations, Learning & Enablement, Product, Research, Software Engineering and others, and bring insights and observed trends to conversations that influence change and create more customer value.

Your success in this role will lead to more multi-product customers, help us reach our growth targets and achieve other wildly important goals (WIGs). Your work also will contribute to our larger social mission of creating a world filled with more emotionally and socially intelligent doctors, nurses, dentists, teachers, business leaders and other professionals.

The Director of Customer Success role is a full-time remote-first position and reports to our VP of Revenue, Leanne Newell. We welcome applications from across Canada.

• Are highly data-driven, using metrics, KPIs and qualitative and quantitative methods for tracking, reporting, measuring success, and making decisions.
• Come with experience managing a complex team structure and have led a customer success or sales teams / department of 10-50 or more.
• Lead by coaching and have established best practices that have facilitated your team’s development and enabled their accomplishments as customer success professionals.
• Have seen or built systems and processes that have delivered revenue growth through expansion and retention.
• Are proficient with customer engagement/sales methodologies and capable of effectively coaching to models that emphasize the importance of qualifying questions and closing techniques.
• Can lead and operate in ambiguity, take action without having every detail and confidently take risks in supportive environments.

• Caring toward people. You show up, take time to listen and understand, encourage and support, and don’t shy away from providing feedback and mentoring and teaching others to help them grow.
• Curious by nature and open to possibilities. You like to explore, ask questions, experiment, and learn.
• Driven to problem-solve and biased towards action.
• Adaptable and outcome-oriented with a preference for fluid and changing work environments where you get to build, make a visible impact, and positively influence change and progress.
• Someone with strong yet loosely held opinions.
• Purpose-driven and feel connected to our mission: to create a world served by exceptional professionals.

We designed our process to deliver an equitable and memorable experience. It is a two-way discovery, and we encourage you to ask us lots of questions along the way.

Here are the general steps you can expect:

• Selection. An actual human - not bots - reviews your resume and assesses your experience and application responses for alignment with hiring criteria.
• Intro Conversation. If selected, we invite you to share the story behind your resume and professional interests and learn more about the role, team and company. (45-60 minute phone call)
• Meet The Manager. Have an in-depth conversation about relevant experiences and the day-to-day on the team with your potential future manager. (30-60 minute video call)
• Meet the Team. Spend some time learning about the day-to-day in the position and life at Altus. The team assesses your human and technical skills and company fit. Before the interview, we may ask you to complete a take-home assignment that mirrors some aspects of the role and present your work to the team. (2.5 - 3 hour video call)
• Wait For a Final Decision. The Hiring Manager consolidates and evaluates feedback from the people you met to make a decision. (2-4 days)
• Receive an Offer / Reference Check. If it’s determined you are a good match for the role, team and Altus, we invite you to an offer conversation. The offer is contingent on completed references. (30-minute video call)

• Equitable, Market-based Pay. Your salary is based on compensable factors and informed by the Canadian-based tech market rate.
• Employee Stock Options. You’re granted options on your start date so you can participate in and benefit from the growth you contribute to.
• GRSP Matching Program. Save towards your financial future through our Group Registered Savings Plan with Wealthsimple. We match your contributions up to 2% of your salary.
• Flexible Work Arrangements. Work from where you want in Canada, and have flexibility with your working hours for optimal work-life integration.
• Access to Health Coverage from Day 1. Enroll yourself (and any dependents) in our comprehensive health, dental, and life benefits plan through Equitable Life of Canada on the day you join us.
• Self-Directed Vacation. You have the autonomy to take time off when you choose and need it. We recommend one week per quarter, but this is flexible to suit your life situation and needs.
• Wellness Platform Membership. Through our partnership with Cyno, you can access providers who can support your holistic well-being with services like counselling, anxiety & depression coaching, art & music therapy, fitness sessions and veterinary technicians.
• Company-wide Time Off. Turn off work for Altus Days (a bonus Friday off every month) and the last two weeks in December (for the Holiday Season).
• Sick Time, Bereavement Leave & Personal Days. Take paid time off when you need to, have a medical or family emergency, experience the loss of a loved one, or need to nurture your mental health and well-being.
• Parental Leave. Growing your family is an exciting time, and we encourage you to take time off with your new loved ones. 4 months of your parental leave is topped up to 80% of your salary, whether you are a birthing parent, non-birthing parent, or growing your family through surrogacy or adoption.

Behind Altus Assessments, you’ll find a vibrant and quirky group of 160+ people working remotely (and sometimes in person) across Canada.

We genuinely care about each other’s well-being and best interest and have an innate curiosity that drives us to learn and solve problems. We collaborate cross-functionally towards broader business goals, like our 3 annual WIGs (Wildly Important Goals). We acknowledge and are unafraid to tackle complex workplace topics head-on.

We believe a team rich in erse backgrounds, thoughts, lived experiences, and opinions create a better workplace, builds better products, and leads to more significant social impact and financial outcomes. We follow fair hiring and promotion practices, promote pay equity and prioritize equality and inclusion in our policies and business practices.

Altus Assessments is a privately held Canadian research and product company founded in 2014. Our team has built a Higher-Ed Program Intelligence Platform that provides actionable learner and program insights for a complete view of learners, cohorts, and academic programs. Our company is backed by growth equity firm Updata Partners, and we acquired One45, a healthcare education software company, in 2021.

Thank you for considering Altus as your next workplace!

Figma is hiring a remote Community Moderation Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Figma - A design platform for teams who build products together.

Customer Support Specialist

Remote #1465

Alternate Posting Locations

Position Description

Job Summary

Major Responsibilities

• Handles a high volume of inbound contacts regarding ACS income generation programs, events, volunteer interests and related websites and software.
• Assesses constituent requests and implied needs, using appropriate probing and clarifying questions.
• Attempts first contact resolution by leveraging technology and analytical skills to provide support and accurate information delivery. Takes complete ownership of requests, utilizing resource navigation and analysis skills to resolve constituent’s needs.
• Exercises independent judgment and discretion to appropriately triage urgent and/or complex technical issues to the appropriate level of support staff.
• Provides a high level of professionalism, customer service and cultivation with all customer interactions. Neutralizes escalated customers through excellent rapport and customer engagement.
• Resolves issues in multiple systems and ensures contacts and issues are correctly documented in all appropriate enterprise CRM systems.
• Utilizes administrative rights to troubleshoot and resolve web application, revenue generating and volunteer program issues.
• Employs extensive knowledge of ACS’ events, volunteer activities and programs to educate customers on how to navigate and use websites and tools’ features. Uses all available educational resources and trainings to keep abreast of new developments in relevant software, ACS policies and customer satisfaction techniques.
• Follows appropriate processes and procedures through use of Outlook, SharePoint and other tools.
• Promotes relationship development for continual constituent engagement and revenue growth. Identifies tailored opportunities to further engage customers to foster a mutually beneficial relationship.
• Assesses and reports opportunities for process improvements and report any website, related program outage or technical issue and customer feedback to appropriate resource.

Other Responsibilities

• Abides by ACS policies and security requirements.
• Educates customers on additional engagement opportunities with the organization, as appropriate.
• Takes ownership of personal performance and development by engaging in coaching discussions with Manager.
• Additional duties as assigned, including projects and testing of new and enhanced process, procedures, programs and software.

Position Requirements

Formal Knowledge

• Some college and/or combination of two years business experience, preferably in a customer service-related position or tech support environment.
• Work from home experience desirable.

Other Skills

• Communicates effectively, with excellent written and verbal communication abilities required.
• Interpersonal savvy, with strong interpersonal skills required.
• Experience with managing ambiguity and complex situations.
• Demonstrated prioritization of customer focus by exhibiting strong ownership of customer concerns and thoroughly attempts resolution.
• Ability to read, comprehend and deliver information quickly to erse constituencies. Ability to multi-task within simultaneous oral and written activities.
• Skill in organizing resources and establishing priorities using analytical and problem-solving skills.
• Highly motivated self-starter who can also work as a member of a virtual team, leveraging a variety of channels to communicate with teammates and leadership.
• Strong computer skills required, including demonstrated experience with computer applications using Windows and related software applications.
• Typing proficiency of 50 WPM and ability to satisfactorily pass a pre-hire technology assessment and training assessments.
• Demonstrated experience working with Salesforce, online fundraising applications, mobile apps, social media, etc. preferred.
• Keen attention to detail & effective time management skills required.
• Comfortable working in a constantly changing environment, adapting quickly to new techniques and process changes, and can act as a change agent.
• Proven ability to multi-task, including the ability to read, comprehend and deliver information quickly to erse audiences.
• Ability to handle pressure/stress, handle responses to criticism tactfully and maintain professional demeanor.
• Demonstrates excellent judgment and decision-making skills.
• Spanish language fluency desirable but not mandatory.

Special Mental or Physical Demands

• Work is conducted within a virtual contact center environment. Home office must meet privacy and internet requirements.
• Available to consistently participate in approximately 9 weeks of required virtual training on a fixed schedule.
• Ability to adhere to a rigid schedule and work in a sedentary and somewhat repetitious environment. Flexible to work between the hours of 7:00 a.m. CST and 7:00 p.m. CST including weekends and holidays.

The expected starting rate for this position is $18.75 per hour. *Actual starting pay may differ based on geographic location

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

The Product Support Engineer will be an integral part of Aduro's support organization. In this role, you will triage client and member issues, e deep to identify problem resolutions and serve as an important bridge to the Product, Engineering, and Data teams to accelerate resolutions of bugs and product fixes. You will be responsible for troubleshooting, prioritizing, validating issues, and communicating resolutions across the organization. This role requires working cross-collaboratively with teams such as Product, Data, Engineering, Operations, Analytics, QC, Member Experience, and Client Experience as well as externally with members and clients. In this role, you will retain accountability of an escalated Tier 2 issue from its inception to resolution. You will also be accountable for providing trend reporting and analytics as part of meeting SLAs and maintaining high CSAT.

Responsibilities

• Manage the Tier 2 Support Queue
• Prioritize and triage incoming issues
• Research and identify solutions to issues
• Accurately track issues through to resolution, within agreed SLAs
• Properly escalate unresolved issues to appropriate internal teams (e.g. Product and Engineering) according to the process steps outlined for escalations
• Refer to internal database or external resources to provide accurate solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Provide issue trend analysis, particularly for high-risk clients or issues impacting multiple clients.
• Document & update technical knowledge to the Knowledge Base and ensure relevant processes are well documented.

Requirements

• Proven work experience as a Tier 2 Support Agent, Configuration Specialist, Technical/Product Support Engineer or similar role
• Hands-on experience with Windows/ Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Someone who is curious and enjoys ing deep to identify root cause

Optional Requirements

Ability to understand and query databases using SQL or other tools

Benefits

Aduro offers a comprehensive suite of benefits including medical, dental, vision, short- and long-term disability, 401k plans with company match, life insurance, student loan repayment support, and discounted pet insurance. We also believe that work/life balance is important and have a flexible vacation policy for full time team members.

Community.  We are a distributed team of avid Zoom and Teams collaborators. Our community fosters collaboration, so be ready to converse and let ideas percolate. Aduro believes ersity is a necessary element to our success as a business. We are committed to building a community that represents and celebrates a variety of backgrounds, perspectives, and skills; we want you to bring your verve!

We, at Aduro, LLC. pledge to ensure mutual respect and maintain that no job applicant or employee receives less favorable treatment on the grounds of gender, race, marital status, disability, age, gender orientation, or religion. Aduro, LLC. values ersity in our team and is committed not only to our legal obligations but also to the positive promotion of equality in all aspects of employment: Aduro, LLC. is an EEO employer.

Working from home is the new normal!

Are you interested in working from home from Portugal while avoiding the daily commute to the office?

We are looking for professionals with a native or C2 level in German, French or Dutch to work as a Customer Support ! (no sales !)

You’ll be integrated into a multicultural team providing general support using phone and written channels (email, Social Media, ticket platform …)

This position will give you the opportunity to grow in a rapidly expanding company in Portugal!

You must be in Portugal (mainland) or willing to relocate to Portugal to apply

Responsibilities

• Inbound support (service requests, billing inquiries, suggestions, …)
• Serve as an expert in products and service information
• Build loyalty among new customers
• Deliver high-quality service across multiple support platforms (email, phone, chat …)
• Arbitrate in situations between users.

Requirements

• Native/near-native in German, French or Dutch.
• Advanced level in English (B2-C1)
• Located in Portugal or willing to relocate (mainland)
• High School Diploma
• Team spirit and open-mindedness
• Good knowledge of computer tools
• Excellent oral and written communication and argumentation skills
• EU passport or Portuguese resident card

Benefits

• Several bonuses
• Unfixed-term contract
• Holiday + Christmas bonuses (13th and 14th month)
• Medical and dental insurance
• Full Relocation package
•  

If you are looking for a remote position from all over Portugal, take your shot and apply today!

Customer Care Representative

at Owl Labs

Remote

At Owl Labs, customer experience is rooted in empathy. Our mission is to create amazing customer experiences that are low in effort and high in success. To do that, we’re looking for a Customer Care Representative to help convert leads into customers and customers into evangelists. Come help us create superior experiences for our customers across their journey – from their first question to their first meeting with their Owl Labs’ products.

What You’ll Do

• Work across our Customer Care, Tech support, and the Sales teams to answer questions, resolve issues, deliver product demos, close deals, and provide post-sale fulfillment support via email, chat, phone, and video calls.
• Support new customers by guiding them through product setup, educating them on features and benefits, providing tier 1 troubleshooting support using standardized tools, and escalating issues to the Technical Support team when appropriate.
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem and resolving the issue quickly and effectively.
• Provide a superior prospect and customer experience across every interaction, with a focus on reducing customer effort.
• Become an expert in Owl Labs’ product suite and customer success stories, and be able to articulate them in meaningful ways across personas.
• Learn the ins-and-outs of our systems including Salesforce and Shopify.
• Help customers reach success, whether success is finding a new video conferencing solution, processing a tax-exempt refund, or providing an update on their order.
• By extracting information through customer interactions, provide voice of the customer feedback and suggestions to the relevant teams.
• Engage with customers following periodic NPS surveys, where you will follow up on comments and concerns, share recommendations and ensure ongoing success.

Qualifications

• Experience in a call center, customer success, support, or another role that has honed great customer service skills. Preferably in a high-tech software or hardware environment.
• Bachelor’s Degree or equivalent experience preferred.
• Strong customer empathy and deep commitment to customer success.
• A “no job is too small” mentality.
• Enthusiasm for talking to new people everyday and helping them reach their goals.
• A knack for problem solving and the courage to speak up when there are opportunities for improvement.
• Superb organizational and communication skills.
• Experience or interest in becoming an expert in new technologies.

The best candidates will share examples of

• Grit & resilience.
• Empathy.
• Leadership and the development of people on their past teams.
• Problem solving.
• Work ethic.
• Drive.
• Curiosity.
• Teamwork & collaboration with peers/co-workers.
• A measurable history of performance.
• Self-awareness & coachability.

*This is not a commission-based role.

Owl Labs is a hybrid company, we are over 40% remote, and our headquarters is based in Boston, MA. This role can be either an on-site or remote position. Please specify in your application.

Owl Labs is an Equal Opportunity Employer committed to our values of embracing inclusivity and creating a culture where everyone feels respected and connected, no matter the location of their work environment. We invite applications from people of all walks of life and are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need accommodations due to a disability, please let us know.

Who We Are

Owl Labs is a collaborative tech company, creating an equalized meeting and learning experience for all, wherever participants may be. Powering hybrid teams and remote work is in our DNA. Owl Labs has been a leader when it comes to celebrating and connecting hybrid teams and classrooms — meaning both in-office and remote workers, in-room students and at-home learning. We’re best known for the Meeting Owl product line, a smart 360 camera, mic, speaker all-in-one solution. Sitting in the center of the table, the Meeting Owl uses vision and voice recognition to shift the camera to focus on who’s speaking, giving all participants a feeling as if they’re in the same room. With the continued rise of hybrid teams and remote workers, our products allow for better collaboration and productivity no matter your location.

Our award-winning product, the Meeting Owl Pro, was named one of TIME magazine’s 100 Best Inventions of 2020 and has been recognized by CES Innovation Awards 2020, Red Dot Design Awards 2020, SXSW Innovation Awards 2020. Our team was recognized as an Inc. Best Workplaces 2020 and 2021 and named on the esteemed Inc.’s Editor’s List.

Recovery Representative II – Remote

Location:

Reno, NV, US

Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson motorcycles.

You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.

We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent – wherever they may be.

This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work.

Job Summary

Under general supervision, the Recovery Representative II is responsible for skip-tracing, repossession of charged-off collateral, and collection of remaining balances via payoff, settlement, or payment plan on charged-off loans. The Recovery Representative II will handle complex customer and vendor issues, including working on specialty Active Duty accounts. The Recovery Representative II will assist with training and identifying areas for improvement.

Job Responsibilities

• Assign charged-off accounts to external vendors for skip, collection, and/or repossession purposes of locating customers for collection and/or repossession of collateral and assisting with Post Recovery and Unsecured Account calls to find a resolution.
• Determines and effectively collects money through payoff and negotiates settlement or payment arrangements within current thresholds while maintaining Harley-Davidson Financial Services (HDFS) and the customer’s best interest.
• Build a solid understanding of various operations within the team, including procedures, protocol with business partners, queue and account workflow/steps/processes, and correspondence, along with updating credit bureau agencies.
• Takes an active role in continuous improvement by identifying opportunities, potential solutions, and implementation of solutions
• May serve as a resource/mentor to new Recovery representatives and assist with training and handling miscellaneous projects as needed.
• Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
• Has solid and effective understanding of account workflow (sub-team roles and responsibilities) throughout Servicing and can interact with all areas within the organization in a professional and effective manner.
• Protection of information and compliance with the law is paramount. Protecting employee, customer, and corporate information is everyone’s responsibility at Eaglemark Savings Bank. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business needs. Further, all employees must maintain awareness and understand relevant laws, regulations, internal policies, and procedures and comply with them.

Education Requirements

Degree Not Required

Experience Requirements

• Typically requires a minimum of 2 years of related experience.
• Strong skip-tracing skills and collection knowledge
• Excellent verbal and written communication skills
• Proven in consistently evaluate and resolving problems
• PC Literate including MSWord, Excel, Outlook, and Internet
• Proven ability to take the initiative and achieve results in a fast-paced and changing environment
• Strong teamwork skills and the ability to interact effectively with all levels of staff, well-organized and proven attention to detail
• Proven ability to assist with projects, training, focus groups, and continuous improvement
• Self-motivated, able to recognize what needs to be done, and initiates action promptly

Preferred

• 3 years of experience preferred

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining erse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on erse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.

Applicants must be currently authorized to work in the United States.

Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with aphasia.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping iniduals on their aphasia journey.

Purpose: The Customer Support Associate provides technical support for all Lingraphica products. This position serves as the main point of contact for our customers and internal employees when product issues arise. The Customer Support Associate is responsible for troubleshooting, identifying, and resolving issues or concerns to ensure our products are functioning properly for our customers. The Customer Support Associate provides end-user training on basic functionality of the speech-generating device product to customers and caregivers who are device owners. This position is responsible for providing exceptional customer service in a timely manner. 

Essential Duties & Responsibilities: 

•  Identify and provide a resolution for product issues Lingraphica customers are experiencing 
• Maintain an expert knowledge of Lingraphica devices, accessories, web programs, and mobile applications 
• Provide direct customer support requested from multiple sources including incoming calls, online chats, scheduled appointments, emails, and internal customer requests 
• Proactively follow up with customers to ensure their concerns are resolved 
• Maintain and manage calendar and schedules to facilitate support coverage Document pertinent information of all calls and points of contact in the Lingraphica CRM ticketing system 
• Maintain current knowledge of product developments, bugs and fixes, updates, known issues, and other important changes to products 
• Provide technical product and system support to Lingraphica internal customers 
• Deliver customer support using remote support tools and technologies 
• Deliver scheduled training to new device owners 
• Conduct pre-release alpha-testing for new products and product updates
• Participate in the interviewing process and in the orientation and training of new hires to the Customer Support Team as needed

Other Duties & Responsibilities: 

• Coordinate with Operations team on shipping requests, device repairs, and changes to hardware inventory
• Collect and report on key metrics within the Customer Support team 

Skills & Competencies 

Technical Competencies:  

• Hardware and software (OS / Application) knowledge and computer systems literacy; Android, iOS, and Windows OS application support experience including navigation, installation, and troubleshooting   
• Willingness and ability to assist iniduals who may have limited or no technology understanding or experience 
• Creative problem-solving mindset  
• Self-motivated and directed  

Customer Service Competencies:  

• A team mentality and willingness to support and help other members of the Customer Support team 
• Customer focus and active listening; maintain a calm and professional demeanor when dealing with customers 
• Patience in all transactions and communications; a determination to support iniduals with communication difficulties 
• Ability to assist iniduals who have aphasia and other speech/language challenges with empathy and compassion 
• Positive professional attitude  
• Empathy and compassion  
• Understanding and solving problems  
• Enthusiasm for continual learning  
• Attention to details and quality  
• Accountability and commitment  
• Emotional intelligence  
• Conflict resolution 

Education & Certifications: 

Bachelor’s Degree or equivalent level of education/certification, preferred 

 Required Experience: 

• 3-5 years of experience working with end users in a technical support role or related experience 
• 3-5 years of customer support experience
• Experience using remote software tools, O365, video conferencing software, VOIP

Preferred Experience: 

• Work experience within a healthcare environment  
• Bilingual - Spanish

Job Type: 

• Full-time, Mon-Fri, 40 hours per week 
• Hours: 9 - 5 pm PST, 10 - 6 pm MST, 11 - 7 pm CST, or 12 - 8 pm EST

Travel Requirements: 

• Travel to Princeton, NJ or another location within the United States for training, team meetings, etc., approximately 4x / year 

Work Environment & Physical Demands: 

•  Incumbent may work from home and is expected to maintain a safe, productive work environment with secure internet access.  May commute to the Princeton, NJ office if preferred; Work environment is that of a typical office environment.  Noise level is low to moderate.  Must be able to operate a computer with or without a reasonable accommodation

Accommodations: 

To perform this job successfully, an inidual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability abilities and physical demands required. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. 

To learn more about Lingraphica, visit: www.lingraphica.com!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.