Lunar Rails is an agency based in Dubai specializing in the field of virtual assets, offering professional services to businesses located globally.

We are seeking a Crypto Operations Junior Analyst to join our close knit and high performing team. Primary responsibilities will be working with the OTC Trading Desks for client order executions and servicing requirements. A secondary responsibility of this role will be staying on top of industry trends, providing research and insights to our clients. At Lunar Rails, we strive to stay ahead of the curve and remain up-to-date with the constantly evolving digital asset space. Our team keeps their finger on the pulse by regularly performing in depth research and analysis into market trends and staying abreast of news stories as they break.

This is a fully remote position, with the requirement to cover the Americas time zone, 9am-5pm EST or equivalent.

We are only considering candidates that do our quiz: https://forms.gle/QjTgNLZrAo2CgGq6A

Anyone who submits an application without doing the quiz will not be considered.

We consider applications from candidates who are looking for a career change, but who can display the necessary research, english writing/communication and mathematical skills. As long as you are able to pass the quiz, you will get a chance. There is no time limit to take the quiz. Start date for this position is ASAP.

For more information about us, visit: https://www.lunarrails.io/careers

Key Responsibilities

• Support the Global Trading Team: Assist the global trading team based in multiple time zones, ensuring availability to cover North American business hours, 9am-5pm EST or equivalent.

• Assist in Trade Execution and Booking: Help oversee and conduct the execution and booking of client crypto orders under the guidance of senior analysts.

• Quality Assurance Liaison: Act as an initial point of contact between the company and customers, ensuring quality assurance and striving for best-in-class outcomes for all stakeholders.

• Support Banking Flows: Assist in managing and maintaining banking flows for fiat settlements, ensuring accuracy and timeliness.

• Collaborate with Internal Teams: Work with Finance, Operations, Compliance, and Product teams to support the development of new products, internal controls, and optimization processes.

• Assist in Business Plan Implementation: Help in the design and implementation of business plans and procedures aimed at driving growth and improving customer outcomes.

• Maintain Daily Operations: Support the maintenance of daily operations, security, financial, and professional services, adjusting as necessary across core functions.

• Promote Continuous Improvement: Contribute to continuous improvement initiatives through innovation and proactive suggestions.

• Support Performance Tracking: Assist in designing and implementing key metrics and controls, as well as building performance tracking systems for various product lines.

• Report Generation: Produce reports on performance, trade activity, and client engagement, providing valuable insights to senior team members.

• Market Research and Presentations: Conduct market research, write reports, and prepare presentations on various industry-related topics, supporting senior analysts in delivering these insights.

Profile:

• Excellent at mathematics and algebra

• Excellent written and verbal Business English communication

• Excellent attention to detail, combined with strong communication and collaboration skills

• Excellent analytical, interpersonal and organizational skills

• Aptitude in decision-making and problem-solving

• Excellent interpersonal skills

• Ability to work independently and as a self-starter; adaptable and able to react quickly to changing business needs

• Inidual contributor, unafraid of rolling your sleeves up

• You are curious by nature and interested in making an impact - Belief that virtual assets are the future of payments and can change the world

• Keen with learning about Cryptocurrency & Blockchain

• Real passion & energy for the markets and a career in financial services

• Able to work autonomously in a distributed team

• Open to take salary in BTC

• Able to travel to Dubai for team meetings every quarter

Preferred qualifications:

• Client Service Experience: Previous experience in a customer service role, demonstrating strong communication and problem-solving skills.

• Familiarity with Financial Services: Exposure to exchanges, wallets, or other relevant financial services, even if limited, indicating a foundational understanding of the industry.

• Basic Trading Experience: Some trading experience, preferably beyond personal accounts, with a basic understanding of PnL, risk, and analysis concepts.

• Educational Background: Pursuing or holding a B.S. or B.A. in accounting, finance, math, economics, business, engineering, or a related technical field.

• Introductory Blockchain Analytics: Basic experience or coursework in blockchain analytics tools, demonstrating a willingness to learn and grow in this area.

• Understanding of Cryptographic Principles: A fundamental understanding of the cryptographic principles underpinning blockchain technologies, gained through education or self-study.

• Relevant Work Experience: Up to 2 years of relevant work experience, showing a foundational knowledge and eagerness to develop further in this field.

• Interest in Cryptocurrency or FX Trading: A demonstrated interest in cryptocurrency or foreign exchange (FX) trading, possibly through internships, projects, or relevant coursework.

• Knowledge of Trading Systems: Basic knowledge or familiarity with trading and investment systems, order execution management systems, or foreign exchange dealer systems.

• Experience with Google Suite: Experience using Google Suite applications, Google Analytics, or Looker Studio, indicating proficiency in handling data and creating reports.

• Programming Skills: Basic experience with JavaScript or Google App Script, showcasing a foundational programming ability and the potential to develop further technical skills.

Benefits:

• Fully Remote position - no more commuting to the office and work wherever you want (relative timezone)

• Budget for skill improvement and conferences

• 25 vacation days 1st year, 30 vacation days second year, with your local holidays added on top

• Fun industry to follow

• Some paid trips to Dubai and conferences

• Team events

Salary and compensation

Benefits

🌎 Distributed team

🏖 Paid time off

🏔 Company retreats

📚 Learning budget

🖥 Home office budget

🥧 Pay in crypto

Position SummaryThe LISC Green President will lead LISC Green, LLC., an entity charged with the deployment of LISC's NCIF subaward under the Green House Gas Reduction Fund. This key role is responsible for the strategic originations of the award by working closely across all LISC departments and local offices and in close concert with LISC affiliates, the National Equity Fund (NEF) and LISC Fund Management (LFM).Core Responsibilities:* Serve as the primary liaison with Power Forward Communities (PFC) on allocation management, product development alignment and deployment, reporting and compliance management, and other areas of operational oversight.* Advise LISC CEO, LISC leadership, and the LISC board on business development opportunities, operational efficiencies, and other strategic decisions to ensure the successful administration of the NCIF award.* Oversee and adjust as needed LISC and affiliates’ subaward allocation plans for green predevelopment financing, green investment products, and market-building activities.* Manage the administration of the NCIF award program, overseeing direct and indirect expense management, daily LISC green operations, looking for opportunities for efficiency by leveraging existing LISC and PFC resources.* In collaboration with LISC leadership, guide and support LISC local programs in developing and implementing local investment strategies for the deployment of green products.* Advise in the development of the lending products for LISC Green, LLC;* Advocate on behalf of LISC and the policy networks at the local, state and federal levels to secure the tools necessary to advance a comprehensive community development strategy.* Ensure alignment with LISC’s Communications department to guarantee an effective communication strategy that increases awareness of the impact of LISC.* Ensure there is optimal partnership with LISC’s Strategy and Innovation department to establish, communicate and implement priorities that align with a strategic plan.* Collaborate with LFM, and LISC Affiliates for operating synergies and minimal departmental redundancies as we deliver serve communities at a national level.* Ensure solid KPI’s are established, and that goals and milestones are met and evaluated, systematically and routinely.* Establish and maintain effective working relationships at the highest levels of local and state government, as well as in the corporate and foundation sectors in collaboration with LISC nation programs and development* Collaborate with the CEO to calibrate business strategies and priorities as needed. Required Qualifications:* Bachelor’s degree from an accredited college or university in business, finance, real estate or related fields or relevant related work history can be used as proxy.  Master’s degree preferred.* Minimum of fifteen years senior level experience in community development finance or related field.* Seasoned leader, with knowledge of staff development and financial management.* Demonstrated commitment to LISC’s mission and understanding of community development policies and programs, especially housing and economic development.* Demonstrated track record in providing leadership for the development of strategic vision.* Experience with federal contracting processes and requirements.* Responsible for fielding inquiries from local offices, investors, and stakeholders on potential fund investments* Serve as an advisor for LFM’s Board as the green funding is being deployed.* Flexible and easily balance different priorities, with experience and comfort working in a fast-paced environment.* Position requires national travel, estimated at 20-25% annually. CompensationLISC offers a competitive salary ($251 - $313k); salary commensurate with relevant work experience and location) and excellent fringe benefits.  #Salary and compensation

Title: Team Lead

Location: Worldwide – Remote

Job Description:

Team Lead

Start a career in tech: Join the team that’s supporting the latest cutting-edge AI language models.

Website | Video Demo | Core Values

The Business Context

You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here’s what AI may be able to help the world with finding medical diagnoses, teaching you about scientific research, and calculating the complexities of any function.

But, like humans, algorithms are what they eat. They’re only as good as the rules they know and the data they’re trained on. We’re the team that helps model these behaviours.

The Role

As a Team Lead, you will be responsible for overseeing the day-to-day operations of your team, ensuring that projects are completed on time, within scope, and to the highest standards of quality. You will support your team members in their day-to-day tasks, fostering a collaborative and productive work environment. Your leadership will be crucial in achieving project goals and maintaining client satisfaction.

Key Responsibilities:

• Lead a team of agents in their day-to-day tasks (including, but not limited to menu extractions, menu updates, and enrichment processes).
• Ensure tasks are completed within the designated timeframe, and that quality meets our client’s expectations.
• Ensure team members understand process objectives and deliverables.
• Facilitate effective communication and collaboration within the team and with external stakeholders.
• Prepare regular process status updates for management.
• Foster a positive and productive work environment.

Qualifications:

• Experience as a Team Lead or similar role, able to lead a team in a remote work environment.
• Fluency in spoken and written English is essential.
• Proficiency in G-Suite is essential. Experience using JIRA and Salesforce is a plus.
• Excellent communication, interpersonal, and organisational skills.
• Demonstrated ability to motivate and inspire team members to achieve common goals.
• Problem-solving mindset.

Technical Requirements

• Stable network connection.
• If your area experiences outages, a back-up power solution is essential.
• Computer/laptop with a camera and clear microphone.

We look forward to receiving your application and discussing how you can contribute to our team as a Team Lead.

Compensation & Career

Compensation : $2,000 per month

Life & Career

Ideally you are available between CET or PST time zones. The work is enjoyable, and leaves room for advancement into more senior training roles and project management roles on the Invisible team as the project expands. We’re keen to share more in interviews.

Title: Customer Support Specialist (L2 Team)

Location: Simple remote

Job Description:

Palta is a multi-product tech platform developing several mobile apps focused on health and well-being with a combined audience of more than 60 million monthly active users. Our portfolio includes such successful companies as Flo (global leader in female health), Simple (a nutrition and wellness app with over 15m downloads), Zing (personal fitness trainer), and more.

SIMPLE is a successful mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth.

We are currently seeking a Customer Support Specialist (L2 Team). This is a pivotal role in ensuring exceptional customer experiences by handling escalated issues, resolving disputes across various channels, and contributing to team projects. You will be responsible for managing complex customer inquiries, addressing disputes efficiently, and collaborating closely with internal teams to maintain high service standards.

What youll be doing:

Escalation Management:

• Handle escalated issues across multiple categories including billing, legal, technical, product, and general inquiries.
• Assist L1 support team with product and technical ticket escalations on Zendesk.
• Provide guidance and support to the L1 team in resolving customer issues effectively.

Dispute Resolution:

• Proactively resolve disputes on payment channels such as PayPal, Braintree, and Stripe.
• Address pre-chargeback alerts promptly to prevent potential chargebacks.
• Implement strategies to minimize disputes and improve customer satisfaction.

Team Support and Collaboration:

• Collaborate with cross-functional teams including Community, QA, Marketing, and Development to address customer concerns and improve service offerings.
• Assist in training and mentoring junior team members to enhance their skills and knowledge.
• Foster a collaborative and supportive team environment to achieve collective goals.

Special Projects:

• Participate in special projects and initiatives as assigned, contributing to the continuous improvement of customer support operations.
• Collaborate on unique projects within the team to drive innovation and efficiency.
• Generate and analyze reports related to disputes and other relevant metrics.
• Handle product reports, including analysis and classification of product requests.
• Provide insights and recommendations based on report findings to enhance operational efficiency and customer satisfaction.

Experience and skills required:

• 2-5 years of experience in technical support, customer service, or related roles.
• Exceptional customer service skills with a focus on empathy, accuracy, and responsiveness.
• Proficiency in written English with strong communication skills.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong problem-solving skills with the ability to handle complex issues efficiently.
• Experience with Zendesk or similar customer support platforms preferred.
• Familiarity with payment processing platforms such as PayPal, Stripe, and Braintree.
• Excellent organizational and multitasking abilities.
• Proven ability to work independently as well as part of a team.
• Possess a growth mindset, demonstrating openness to feedback and change, and actively championing it within the team.

Working Conditions:

• This position demands flexibility, including availability for weekend shifts and bank holidays. The schedule may evolve to meet changing business demands in the future.

Speaking of benefits and perks, we offer:

• 100%-paid vacations (21 days).
• 100%-paid sick days, and in general we have a pretty loyal sick-leave and day-off policy.
• Reimbursement for medical insurance.
• Laptop provided for work.
• Fully remote-friendly environment.

Application Process:

1. Initial Screening: Upon receiving your application, we will review your CV to ensure it meets the criteria outlined for the position. We will contact those who meet the initial requirements and invite them to proceed to the next stage.
2. Interview Invitation: If you are selected to move forward, we will reach out to schedule an interview. During the interview, we will discuss your motivation for the role, your background, and assess your suitability for the position. Additionally, there will be a task and a roleplay scenario to simulate a customer interaction, allowing us to evaluate your problem-solving and communication skills in real-time.
3. Interview Process: The interview will provide an opportunity for us to further evaluate your qualifications, skills, and fit for the Customer Support Specialist, L2 role. We encourage you to come prepared to discuss your experiences, achievements, and how you can contribute to our team.

Customer Success & Video Content Creator

Overview

Mozverse builds and deploys software platforms for emerging technologies in media and data. We are looking for a proactive, results-oriented Customer Success & Video Content Creator to ensure that our clients have measurable success while using our products. This role will have a heavy focus on client and partner management, ensuring successful use and optimization of our technology, and creating engaging instructional video content. Above all else, this role is about empathy and problem-solving: active listening, acknowledging where we can provide better service, and working tirelessly with teammates to solve problems for clients and strategic partners in a timely, accurate, and gracious manner while keeping us all organized in the process. The Mozverse workforce is 100% remote, and the ideal candidate thrives with the freedom and flexibility this structure provides.

Core Responsibilities

• Positively and professionally provide service and support to users.

• Provide timely and empathetic help through email, phone, and live chat.

• Create engaging and informative video tutorials and how-to guides to help users understand our platform’s features and capabilities.

• Manage the video creation process from scriptwriting to editing and publishing.

• Assist in creating and manage campaigns for customers within our platform, ensuring they meet customer goals and expectations.

• Share feature requests and effective workarounds with team members.

• Educate clients and partners about Mozverse’s vision and help establish a relationship of trust through successful activations and campaigns.

• Act as the point person to coordinate internally (Marketing, Development, Marketing, Sales, Legal) and with our clients and partners during the onboarding process and facilitate efficient communication between parties.

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).

• Inform customers about new features and functionalities.

• Collaborate with internal teams and colleagues to resolve customer concerns effectively.

• Develop and maintain a system to ensure that Mozverse has been in monthly contact with all clients and partners.

• Create and distribute organized feedback reports to other department heads that highlight opportunities for improvement and further development.           

• Troubleshoot bugs and report them to our Development team.

• Write help articles for our clients.

• Help verify and maintain internal support articles.

• Use data-driven insights to provide progress reports regarding our clients’ product integration, usage, and troubleshooting.

Qualifications

• Bachelor’s degree or relevant work experience.

• Experience in a customer support role.

• Tech-savvy with the ability to quickly learn new software.

• Experience creating video content, with a portfolio of past projects.

• Ability to work independently and as part of a team.

• High level of creativity, attention to detail, and project management skills.

• Strong interpersonal skills and experience in quickly building customer relationships with a friendly and engaging personality.

• Demonstrated experience using data and internal resources to optimize outcomes.

• Solution-oriented. High EQ and confidence-inspiring with clients/partners. You are passionate about working with clients and you see their success as your success. At the same time, you are able to navigate tough conversations when they arise.

• Highly technical and able to communicate with cross-functional teams of varying technical savviness.

• Able to quickly learn new configuration and customization skills along with having good product sense for innovative enterprise software.

• Previous experience in a SaaS and/or technology company.

• Excellent verbal and written communication.

• Have a continuous improvement mindset and contribute to the process of the team

• Self-driven and track record of exceeding goals.

• Familiarity with video/audio advertising platforms is a plus.

How to Apply 

At Mozverse, we recognize and appreciate the importance of creating an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. We recognize that each employee’s unique experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, technical assistance, and research to members and partners.

Diversity, equity, and inclusion (DEI) for us represent both a business necessity and a core belief. These concepts represent a fundamental value and code of behavior that impact our daily interactions and decisions. DEI is the result of respecting, valuing, and caring about others and the lives we touch through member engagement, our products, messaging, and operations.

Mozverse is committed to providing an inclusive and welcoming environment for all members of our staff and is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. 

Salary and compensation

Title: Bilingual Customer Support Advocate

Location: Philippines

Type: Contract

Workplace: remote

Category: Support

Job Description:

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo’s mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.

We are looking for a Bilingual Customer Support Advocate to work with Wonolo’s Wonoloer Live Support team. In this role, you will provide a friendly and professional customer support experience to our users predominantly by phone with some email interaction in both English and Latin American Spanish.

Our ideal candidate will be a proactive and dedicated person who is committed to delivering high-standard customer support. Are you excited about working with a close-knit team at a mission-driven, US-based technology company? If this is who you are or you want to be, please read on!

We welcome qualified candidates located anywhere in the Philippines #LI-Remote.

What you’ll do:

• Review translations of self-service content and propose new translations for articles, templates and scripts based on customer feedback.
• Become an expert user of our system. You will be involved in learning our product from a functional perspective and then helping our customers with their questions and addressing their problems and concerns.
• Meet productivity targets & defined timelines to meet customer Service Level Agreements (SLAs)
• Answer general customer service inquiries, handle complaints, and troubleshoot problems with our products and services.
• Display a strong ability to listen to users to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
• Adhere to established policies, procedures, and compliance to meet quality evaluation guidelines.
• Provide feedback on customer pain points, product feature gaps and internal system challenges to help Wonolo improve the customer and employee experience.

Who you are:

• Attitude: Maintain and promote Wonolo’s culture and work ethic. We need our members to be proactive, hardworking, and open to giving and receiving feedback.
• Be Positive: Being part of the team means working with everyone to meet our daily goals. We hold everyone who works for us to high standards, but we understand that life sometimes gets in the way. We seek to accommodate everyone’s different priorities and lives as much as possible while cultivating a culture of hard work, camaraderie, and excellence.
• Commitment: Working with us requires dedication. We have tons of work on our plate. We have lots of customers’ concerns to address, deadlines to meet, reports to make, new projects and new processes to execute, etc. We expect that you’ll be able to attend your training and nesting (30-day trial) schedule. Once you pass the 30-day trial, we also expect that you’ll be able to render at least 40 hours of work per week.
• All geared up to start a career in a work-from-home set-up: Ensure that you have a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues.
• Attend the online training and nesting: Providing excellent customer support to our Wonolo users requires you to become fully knowledgeable on Wonolo’s platform and its existing processes and policies.

If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Benefits and perks:

• The opportunity for growth in a mission-driven and well-funded start-up
• Health insurance for the principal member including dental and vision
• Company laptop
• Paid time off, Holiday pay, and Unpaid time off
• Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
• Ability to work from anywhere in the Philippines (no more commutes!)
• Team outings, happy hours, company off-sites, and more!

About Wonolo:

Wonolo is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John’s, and thousands more.

We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.

Learn more about us:

Wonolo raises $140M to continue supporting over 1 million laborers and front-line workers

Wonolo is one of Glassdoor’s best tech companies to work for in 2021

Why G2 Venture Partners Invested in Wonolo

Yong Kim (CEO) on why he’s passionate about empowering the in-demand workforce

Commitment to Diversity, Inclusion, Equity, and Belonging

Wonolo welcomes you as you and celebrates our collective ersity. We work to serve the underserved, and we are built on the strength of our entire community. We are especially interested in candidates who represent different cultures, perspectives, and backgrounds as these empower our team to come together to make the best decisions and the biggest impact.

Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups such as Whammies of Color and Allies at Wonolo (WoCAW), Women of Wonolo (WoW), Parents of Wonolo (PoW), and People Out at Wonolo and Allies (POWA). Iniduals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

Wonolo Privacy Statement

By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.

Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo’s recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo’s third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.

Location:  US Locations Only; 100% Remote

ThinkReservations is one of the leading hospitality technology platforms in the United States. With more than 2,000 businesses using our property management system, channel manager, booking engine, and website design and digital marketing services, we are focused on bringing innovative tools and functionality that will allow our customers to pursue growth and deliver exceptional guest experiences. At ThinkReservations, we work together every day to be the top of mind choice in our industry as the all-in-one solution for our customers.

We’re looking for a Client Marketing Coordinator to join our fully-remote team and that shares our passion for hospitality and helping our customers grow their business.

As a Client Marketing Coordinator, you will deeply understand our clients’ challenges and needs and support them with custom marketing solutions, tools and expert guidance. In partnership with our Client Services Team Manager, you will swiftly address complex inquiries, provide insightful advice, and occasionally lead or participate in special team initiatives. You will help empower our clients to grow their businesses with our products and services and contribute to our core value of “Customers First.

What You’ll Do:

• Interact with clients via telephone, email and online chat, to assist clients with queries, concerns, feedback and issues in a warm, courteous, and professional manner.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Identify and employ the most efficient way to resolve concerns within set SLAs.
• Deescalate challenging situations and interactions to defuse situations to best help the client find a resolution or the best path forward.
• Set and maintain appropriate expectations and provide a consistent experience for clients that align with our support and services offered.
• Ensure customer satisfaction with our products, services, support and facilitate consistent positive interactions with our clients and partners.
• Prioritize urgent and time-sensitive issues and collaborate with internal teams to resolve the situation to the client’s satisfaction within set SLAs.
• Stay updated and knowledgeable on new marketing strategies and topics.
• Manage administrative components of client accounts such as, but not limited to, updating monthly client records and reports, and recording accurate and detailed notes from client calls.

Attributes You’ll Have:

• Strong listening and reading comprehension skills, as well as the ability to relay information effectively in both oral and written form.
• A penchant for empathy, patience, and service with a customer focused mindset.
• Demonstrated experience solving complex problems and appropriate decision making.
• Exceptional time management skills with the ability to manage your own schedule to prioritize effectively and deliver results.
• Ability to adapt to changing situations and client needs, and maintain composure and professionalism during customer interactions.
• Professional proficiency in English written and oral communication is a must.
• Knowledge and hands-on experience with Google Suite and Microsoft Suite products
• An area in your home with limited distractions that can act as a home office.

Compensation & Benefits

• $22 – $28 USD per hour
• Fully remote work & team
• Company health insurance plan – we cover 75% of the employee’s premium
• Dental, Vision, Short Term Disability, and Life Insurance available at a group rate
• 15 days PTO, 6 Paid Sick Days, and 8 Paid Company Holidays
• Paid Parental Leave
• Access to 401K Company Plan
• New hire home office set up

Location: US Locations Only

Business Insider is hiring a remote Client Success Associate. This is a full-time position that can be done remotely anywhere in the United States.

Business Insider - What you need to know.

Airtm is looking to hire a Head of Community Operations to join their team. This is a full-time position that can be done remotely anywhere in LATAM.

Xapo Bank is looking to hire a Customer Success Graduate Trainee to join their team. This is a full-time position that can be done remotely anywhere in Gibraltar.

Title: Customer Support Associate (Seasonal)

Location: United States/Remote

Job Description:

Hi, were Underdog!

Were the fastest-growing sports gaming company ever.

We build innovative games and products for American sports fans.

Founded in 2020, our team built four of todays most widely played fantasy games and recently launched our Underdog Sportsbook. We are the only sportsbook to ever launch on our own home grown technology, which allows us to build different and innovative experiences. We believe theres so much more to be built for sports fans, and well continue to win by building the best products and experiences for our customers.

The opportunity in front of us to become the biggest company in our space is massive; after all, were currently sitting in the fastest-growing consumer industry in the U.S. In just over two years, we reached a nearly $500 million valuation through some of the best investors in the game, including Mark Cuban, Kevin Durant, BlackRock, and SV Angel. We are many times larger now and our growth is not slowing down.

At Underdog, we believe that sports are for everyone and are building a tomorrow for every fan. Want to help create that future? Join us.

About the role and why its unique:

• Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard
• Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
• Create a lasting impression on every user through transparent, open, and honest communication
• Assist with Tier 1 level customer inquiries ranging from account creation to gameplay explanations
• Show up everyday with a positive attitude and excited to help the team collectively reach its goals
• Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
• Offer comprehensive technical assistance to both Web and Mobile app users
• Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app

Who you are:

• Flexible weekday & weekend availability due to varying shifts
• An optimistic and proactive inidual, dedicated to finding solutions
• A versatile team player, adept at navigating erse situations with ease
• A clear and concise communicator, with an emphasis on writing skills
• A receptive inidual who embraces new perspectives and approaches
• An insatiably curious learner, driven to acquire new knowledge daily
• A customer service expert, delivering exceptional support by showcasing deep product expertise
• Proficient multitasker, committed to delivering high-quality work across various tasks

Even better if you have:

• Experience with Intercom (or other ticketing processor systems)
• Fantasy Sports and/or Sports Betting knowledge
• 1-2 years of customer support or related experience

Our targeted compensation rate for this position is between $18 and $20/hr, depending on experience, plus equity. Think your skills are exceptional and warrant higher pay? Apply anyway! If we agree, we’re willing to negotiate.

#LI-REMOTE

Cloudflare is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Cloudflare - The web performance & security company.

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Customer Support 1

Remote US

Full time

job requisition id R-5916

With general supervision, ensure accurate, timely, and efficient customer support. Respond to customer inquiries in a manner that supports the achievement of VSP Vision’s goals.

Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email

Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas:

Prescriptions, Plans, Products, Services, and Procedures

Research and resolve issues/complaints and determine appropriate resolution(s)

Solves problems and assists with issues that may not fit the cookie-cutter solution

Effectively educates and influences customers and prospective customers on the value and benefits that VSP offers through its products, services, and solutions

Identify customer trends and communicate to appropriate business partners, leaders and isions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts

Effectively maintains a specific line of business Customer Service standards and support level standards

Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers’ inquiries

Contingent on the LOB may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about VSP to attendees; available for occasional overnight travel

Contingent on the LOB may support Sales Representatives for any inquiry related to their customer orders

Contingent on the LOB may be the first point of contact for Sales Representatives not related to customer orders

Contingent on the LOB may process claims based on business needs and workflow fluctuations

Job Specifications

Typically has the following skills or abilities:

One to two years of customer service experience in handling moderate to complex customer inquiries in a call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries

Available to work any shift, including weekends, holidays, and/or overnight

Demonstrated internet knowledge and understanding of basic internet browser settings

Demonstrated ability to work with multiple software programs, simultaneously

Working knowledge of MS Office package

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiations, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment

If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check

In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Global on our systems and networks, the following internet and equipment (provided by VSP Global) are required:

OS (VSP Provided) Windows 10

Preferred Skills

Strong knowledge of Eyeconic Operations Salesforce Order Management System, as well as Eyeconic validation processes and procedures.

Strong critical thinking, problem-solving ability, and attention to detail

Flexible to adapt to dynamic work tasks

Efficient, organized, and able to prioritize work

#LI-RETAIL

#LI-REMOTE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, pleaseclick here.

Salary Ranges: $15.00 – $21.50

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Notice to Candidates: Fraud Alert – Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.

We have been made aware that fake job opportunities are being offered by iniduals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities.

We are a dynamic, international company specializing in medical care, and we’re in search of highly motivated customer support representatives with expertise in compliance.

This role does not involve sales or marketing tactics. Our focus is on support and care. 

As a Customer Support Representative, you will be responsible for providing high-quality support to our clients via email, chat, or phone. Your duties will include:

1. Communicating with customers through various channels and responding promptly to customer inquiries.
2. Knowledge of products and the website: Understand our products (and the website itself) thoroughly to answer questions. While you don’t need to know every medicine we sell, you should be able to navigate the website and find the required information as quickly as possible.
3. Processing orders and customer requests both in the admin panel and via email.
4. Record-keeping: Maintain records of customer interactions, transactions, comments, and complaints. This includes filling out Google spreadsheets, adding comments in the admin panel and HubSpot, and tracking various statistics.
5. Team communication: Coordinate with necessary colleagues, including the tech team, stock team, content team, and marketing team.
6. Feedback: Provide insights on the efficiency of the customer service process, such as maintaining statistics for the tech or marketing teams or executing tasks that gather information from customers.
7. Troubleshooting: Guide customers through basic troubleshooting or setup processes for issues like payment or delivery problems.
8. Handling complaints: Offer appropriate solutions and alternatives within a timely manner and ensure follow-up for resolution. This includes processing older orders (3+ days) and resolving complaints by re-sending parcels.
9. Order assistance: Help with the placement of orders, refunds, or exchanges, especially in cases of errors by pharmacies or postal services.
10. Notifications: Inform customers of any delays, for instance when a medicine is out of stock or a pharmacy is closed.
11. Documentation: Create manuals and protocols for all potential scenarios support agents might encounter, and add them to our storage sites.
12. Feedback and reviews: Collect customer feedback, respond to customer reviews, and handle unsatisfied customers, especially on platforms like Trustpilot.

The requirements are:

• Proficiency in spoken and written German is a MUST!
• Full availability during working hours (9:00 am to 6:00 pm, German Time Zone)
• Computer literacy.
• Must be 18 years old or older.
• Knowledge of English is advantageous (since communication with co-workers is primarily in English).
• Ability to invoice the company for services provided (private entrepreneurship or self-employed status preferred)

Benefits of working with us:

• Attractive monthly bonus structure
• Remote work
• 20 days of vacation per year
• Paid sick leave
• Complimentary language lessons (German, English, or others) with inidual tutors
• Employee of the month award
• Opportunities to enhance both social and interpersonal skills.
• Our team is multicultural, providing a platform to interact with native speakers from various parts of the world, including Germany, Israel, Sweden, Turkey, France, Portugal, Ukraine, Croatia, UK
• No prior experience is required
• All new customer support agents receive personalized (fully-paid) 14-days training from the Team Leader before commencing their roles. 

If you are eager to work in a rapidly expanding telemedicine company and provide the best customer service, please submit your resume.

We will be pleased to consider your application and will contact you for further interviews. 

Salary and compensation

Benefits

🌎 Distributed team

📚 Learning budget

🖥 Home office budget

🚫 No politics at work

Receipt Reviewer

Remote

CLIENT-BASED

Full time

As a Receipt Reviewer, you will be responsible for overseeing the daily management of assigned pending sales receipt submissions. Your primary focus will be to maintain a high level of quality while ensuring a fast turnaround time of no more than 24 hours for end users. This requires balancing speed with accuracy to protect against fraudulent activity, as well as preventing backlogs of pending user submissions. Your attention to detail and commitment to consistent quality will be key to success in this role.

Goals/Objectives:

• 24 Hour Receipt Review
• Accurate Reporting

Duties & Responsibilities:

• Manage daily review of assigned pending sales receipt submissions
• Maintain high quality while balancing speed of review
• Protect against fraudulent activity
• Ensure short wait times of <24hrs for end users
• Prevent backlogs of pending submissions/rewards
• Daily communication to the client’s Slack Channels to clarify discrepancies and uncover new insights

Requirements

• Attention to detail

• Commitment to quality
• Ability to balance speed and accuracy
• Problem solving skills
• Communication Skills (written and oral)
• Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM
• Working knowledge of G-Suite and Microsoft Office products

System Requirements

• At least 15mbps main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Senior Customer Relations Associate (Charlotte, NC (Hybrid) or Remote)

Req Id:5134

Where youll work:

How youll contribute:

In this role, youll get to:

• Investigate, manage and respond to annuity and life insurance customer complaints from customers, attorneys, and/or regulators.
• Prepare business and regulatory complaint reports.
• File complaint reports with state insurance and securities regulators.
• Work with other compliance, legal, and business associates to address the root cause of complaints and assist in the development of targeted training.
• Work with third-party administrators on potential procedure revisions and other required actions identified through complaint trends.
• Conduct quality assurance reviews to ensure the accuracy of data collected.

Were looking for people who have:

• 3+ years of annuity and life insurance industry experience preferred.
• Customer service experience.
• Strong analytical and investigative skills.
• Strong negotiation skills.
• Excellent oral and written communication skills.
• Able to communicate clearly and concisely with customers and regulators.
• Ability to work independently and as part of a larger team.
• Ability to work under tight time constraints.
• Bachelors degree preferred.
• Currently holds FINRA SIE, Series 6 or 7 or willingness to obtain.

Research shows some people may not apply for a role if they dont check all the boxes of a job description. If you dont check every box listed, thats okay. We would love to hear from you.

What youll receive:

• Compensation Base salary ranging from $55,000 to $70,000 plus competitive performance-based incentives determined by company and inidual results.
• Flexible Work Environment Work remotely or in the office to better thrive in all areas of life.
• Paid Time Off Recharge with a minimum of 20 days of paid time off and 16 paid company holidays per calendar year plus paid volunteer time and paid study time.
• Financial Health Work toward achieving your financial goals through our 401(k) savings plan with company match (up to 6%) and annual company nondiscretionary contribution (3%), 15% employee stock purchase plan discount, and financial counseling services.
• Health and Wellness Enjoy competitive medical, vision, and dental plans plus tax-free health savings accounts with potential company contributions up to $1,000 per family.
• Family Support Care for loved ones with up to 16 weeks of paid leave for new parents, back-up dependent care, dependent care flexible spending account, and up to a $25,000 lifetime maximum during your adoption, infertility, or surrogacy journey.
• Life and Disability Support Gain access to company-paid basic life insurance and short-term disability insurance.

The company and your department may occasionally gather in person throughout the year to foster a culture of belonging and promote team building. Wed love for you to join us during those company-wide and department-wide events to help you strengthen connections across the company.

Why join us?

We empower employees to collaborate, bring their passion to work, and make an impact. Our inclusive work environment fosters a culture that celebrates erse backgrounds and experiences. You can find out more about our company culture by visiting brighthousefinancial.com/about-us/careers/.

Were proud to be a Fortune 500 company** and recognized as one of the Healthiest Employers of Greater Charlotte by the Charlotte Business Journal. Were also honored to be named to Newsweeks list of Most Trustworthy Companies in America.

* Ranked by 2022 admitted assets. Bests Review: Top 200 U.S. Life/Health Insurers. AM Best, 2023.

Title: Customer Experience Representative

Location: Remote within the US

JobDescription:

About Us

KeyMe is revolutionizing lockout solutions for homes, cars and businesses. Via artificial intelligence and robotics, KeyMe allows users to store, share, and duplicate their physical keys and RFID cards. Fully automated self-service key duplicating kiosks can be found in over 4,000+ locations across the country in major retailers such as WalMart, Kroger, Rite Aid, 7-Eleven, Menards, and many others.

Additionally, KeyMe offers customers a one-stop solution for all their locksmith needs ranging from lockouts and re-keys to complex installations and custom jobs. All KeyMe locksmiths have extensive experience and are fully vetted to ensure our customers receive the utmost quality experience. With upfront set pricing, customers know they will never be confronted with last minute charges. KeyMes smart routing gives customers the ability to monitor their Locksmiths arrival, job progress, and receive instant receipts. KeyMe is providing unrivaled service quality, prices, and customer experience into the $12B/yr locksmith industry.

KeyMe is an exciting, well-funded (over $150M raised to date), tech company that is solving real consumer pain points. KeyMe is proud to have an open, collaborative and relaxed atmosphere where bright professionals work hard and enjoy what they do. With the added benefit of a friendly, flexible and creative working culture, youll be joining a forward-thinking, expanding team to continue opening doors for our customers.

Were committed to providing a erse, equitable and inclusive workplace where team members from all backgrounds, ethnicities, cultures, and experiences feel welcome and thrive. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

About the Role

KeyMe’s Kiosk Customer Experience team is the public face of a fast-growing key-copying and locksmith startup. This is a vital role as the Customer Experience Representative is the face of our company to our customers. In this role, you’ll handle a high volume of calls, online chats, and emails from new and existing customers. Youll also be interacting with people who are in tough lockout situations who need fast, safe, and reliable help so empathy is an absolute must. The ideal KeyMe Customer Experience Representative is a problem solver, empathetic, patient, and loves to be of service.

What Youll Be Doing

• Answering incoming customer calls regarding billing issues, product problems, service questions, and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the companys bottom line by problem-solving and turning frustrated clients into repeat customers
• Keeping records of customer interactions, transactions, comments and complaints

How We Know You Can Do It

• Proven experience in providing excellent service to customers. Startup experience not required!
• Minimum 1-year experience in a call center environment or a satisfactory equivalent combination of education, training, and experience
• High School graduation or evidence of having satisfactorily passed a High School Equivalency Program
• You can think fast on your feet
• You love talking to people and can stay calm when our customers are not
• You know how to manage your time & multitask
• Availability for evening, weekend and holiday shifts
• Experience handling a high volume of calls and emails from customers or clients a plus
• Experience using Zendesk, Twilio, and/or Google Docs a plus
• Wifi connection 50MBPS of bandwidth available solely for employment use
• Fluency in Spanish and English is preferred

What Youll Get

• Hourly rate is $16.00
• Health, dental, and vision insurance
• Remote budget to set up your home office and internet stipend
• 401K plan with match
• PTO
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life and AD&D Insurance

DNSFilter is hiring a remote Hybrid Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

DNSFilter - Protect your users from online security threats and inappropriate content.

Airtm is looking to hire a Support Agent to join their team. This is a full-time position that can be done remotely anywhere in Latin America.

Customer Experience Associate

Remote

Customer Care

Full-Time

The Black Tux is reinventing formal wear so people can show up at their best on the days that matter most. We design and manufacture modern rental suits and tuxedos that actually fit—made of 100% wool, ordered online, and delivered for free.

We are seeking an experienced Customer Experience Associate to join our awesome team of work-from-home, customer experience associates. The ideal candidate will have experience in customer support and retail sales, with experience in empathetic problem resolution. Ultimately, we are looking for a curious, service oriented inidual with experience in problem solving, sales and fulfillment. We care about our Customer’s Experience and expect a deep customer centricity to enhance our Customer Experience organization.

What you’ll do

• Understand and exhibit The Black Tux brand values, philosophy and culture through all interactions with customers and peers
• Engage and educate customers on all things The Black Tux, through multiple contact channels, including: phone, chat and email, both inbound and outbound
• Adhere to all performance expectations and key metrics including Customer Satisfaction and efficiency
• Understand and identify opportunity through inidual metrics and dashboards
• Lead with curiosity and focus on customer engagement and satisfaction
• De-escalate customers concerns if there is a less than desirable experience
• Escalate site issues and troubleshoot with customers
• Have a growth mindset and willingness to continuously improve
• You embrace feedback and are able to try new approaches and execute against opportunities
• Work constructively with peers and other functional areas throughout the organization, including training, operations, showrooms, and outsourced partners
• This position will report to the Customer Experience Team Leader

Who you are

• Bring an engaging, inquisitive and spirited style 1+ years of proven customer support experience (bonus if you have sales experience)
• Ability to work remotely and have a dedicated workspace
• Ability to work in a fast paced work environment, maintaining focus key performance indicators/metrics
• Flexible to work overtime during peak season (April – October)
• A commitment to building rapport with all The Black Tux customers and have a deep understanding of their needs
• Ability to multitask and manage multiple technologies and software
• Strong organizational and time management skills
• Exceptional verbal and written communication skills
• Be part of more, punctual and reliable attendance, engage with internal team with web cameras

Perk and Benefits of Working at The Black Tux

• We pay people equally and based on market compensation data
• We provide a 401(k) plan through Betterment
• Our full-time employees receive stock options and have a stake in the company
• Our Health, dental and vision plans are competitive, and we cover 100% of employee coverage and 50% of dependents
• Paid time off
• Paid maternity and paternity leave
• Monthly employee events
• Free rentals + discounts on garment purchases for you, your partner, and friends & family

$16 – $17 an hour

We’re an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.

Our people are the most important asset to us. Our benefits, perks, pay and culture reflect this in every decision we make. If you want to learn more about us, check out our Culture Book.

About Mozio

Mozio is a thriving San Francisco-based company with a erse team of approximately 70 talented professionals spread across the globe. Our mission is to revolutionize urban transportation and make sustainable travel more accessible and efficient. Through our cutting-edge search and booking engine for Ground Transportation, we empower companies, travelers, and urban dwellers to navigate cities using the most economical and eco-friendly options.

Responsibilities:

• to build lasting relationships between Mozio and its customers and make sure their expectations are met and exceeded
• to manage incoming calls, emails, and chat messages from Customers, Service Providers, and Partners
• to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements:

• Excellent communication skills in English at an Upper intermediate (B2) level or above
• At least 2 years of experience in customer support
• A second language (Spanish, Italian, German, Chinese, or Portuguese) is a plus!

What’s in it for you?

We’re a growing company that’s all about supporting our team and helping them reach their full potential. Plus, we’ve got plenty of career opportunities to offer as we grow.

But that’s not all - this job is 100% remote, which means you can work from your cozy home or anywhere else in the world you want! That’s right, you can travel the globe and work at the same time. And, we’re offering a sweet compensation package with a salary in USD and paid vacations.

Here are the details:

• The job is full-time, 5 days a week (weekdays and/or weekends) for 8 hours a day.
• You’ll be employed as a contractor, so you’ll have all the flexibility you need.

Technical Requirements for this role:

Given that this position is fully remote, we need to make sure that your tech equipment will help you achieve your goals:

• Laptop updated enough to support current web applications (ZenDesk, Google Suite, Slack, etc)
• Smartphone updated enough to support current mobile versions of the most used applications (Google Suite, Slack, etc)
• High-speed wifi connection
• Backup computer
• Backup internet connection. In case your connection is down, you need to find an alternative place or connection to continue with your work

Title: Customer Support Advocate- CIC

locations

• USA Job Posting – TX – Dallas
• USA – Remote

time type Full time

Job Description:

Connect with Quadient

Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.

The Quadient Customer Support Advocate is responsible for handling inbound inquiries from internal/external customers, dealers, and field service offices. Wait, there’s more! These calls will vary between dispatching, repair questions, detailed problem resolution through troubleshooting equipment, postage and supply support, billing inquiries, and the resolution, review, and explanation of contractual agreements as well as other various requests. Our top-notch Customer Support Advocates are highly emotional intelligent, possess the initiative to seek and embrace change, passionate about helping others, remain flexible/adaptable as the business needs require, proficient in problem solving over the phone, able to improve the company by establishing and achieving goals, use a style of communication that is open and honest, and represent our organizational core values in every interaction.

Your role in our future

• Handle incoming calls, emails, and inquiries for district, dealer, and internal customers, ensuring prompt resolution and proper documentation.
• Provide first-call resolution for troubleshooting depot repair equipment models using various software programs.
• Interact professionally with internal and external teams to resolve issues and respond to communications in a timely, clear, and concise manner.
• Exercise judgment and discretion in daily tasks, partnering with managers and team members for efficient and effective work.
• Research and resolve routine requests and customer concerns, providing global support for all Quadient products and services.
• Meet and exceed established call metrics, embrace continuous improvement, and accomplish additional tasks assigned by management.

Your profile

• High School Diploma or equivalent (GED) required with 2-5 years of customer service experience, including 1+ year continuous.
• Ability to multi-task in a high-volume, fast-paced call center with intermediate computer skills; typing 45 WPM+ and 10-key by touch ideal.
• Proficiency in Windows applications (Microsoft Office) and reliable high-speed internet connection (200+ Mbps download / 20+ Mbps upload).
• Ability to work remotely with minimal noise/distractions, consistently producing measurable results.
• Preferred experience: hands-on troubleshooting, leasing and billing with multiple software systems, and familiarity with systems like SAP, Salesforce, and CRM.
• Fluency in 2+ languages is a plus.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Turn your passion into performance.

#LI-NB1

#LI-Remote

This position has an hourly pay range of:

$16.83-$25.24

Quadient, Inc. has standard ranges for all U.S. – based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join erse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of iniduals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares – in a culture which embraces difference and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us.

Quadient is an Equal Employment Opportunity Employer*: We believe that ersity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.

Title: Call Center Team Lead

Location: United States

JobDescription:

Company Overview

At Modernize (a QuinStreet ision) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 10 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $300 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.

We’re looking for sharp, motivated iniduals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.

Job Category

We are seeking a dynamic and experienced Team Lead, Contact Center/Compliance to oversee our contact center operations. Modernize’s contact center focuses on outbound and inbound calls for the completion of contractor projects and homeowners looking to finance their home improvement needs in the home improvement industry, including roofing, windows, doors, siding, gutter installation, bathroom remodels, and HVAC replacements. The Team Lead, Contact Center/Compliance will be responsible for managing a team of supportive staff, as well as overseeing the US-based management team handling telephony, scripting, speech analytics, QA/QC, and KPI reporting to executive leadership. This role will involve driving revenue, implementing growth strategies, ensuring compliance with communication laws, optimizing performance metrics, and leading roadmap enhancements with General Manager and Head of Product.

Responsibilities

• Lead a customer-centric approach, prioritizing high-quality customer experiences, and developing strategies to improve customer satisfaction and loyalty.
• Develop and execute strategies to drive revenue growth, meet or exceed targets, and continuously improve performance metrics.
• Manage a team of contact center management, support staff, and agents, providing strong leadership, coaching, and professional development opportunities.
• Leverage contact center technologies, such as Five9 telephony, proprietary marketplace solution, Salesforce, and SMS platforms, to optimize operations and enhance performance.
• Ensure compliance with communication laws, including TCPA and state-specific regulations, and maintain a deep understanding of regulatory requirements.
• Drive a results-oriented culture, setting clear expectations, monitoring performance metrics, and implementing initiatives to drive continuous improvement.
• Collaborate effectively with cross-functional teams, including engineering, account management, compliance, and GM, to foster effective communication and alignment to achieve business objectives.
• Stay updated with industry trends, emerging technologies, and best practices in contact center management, proactively incorporating innovative approaches to enhance operations.
• Lead change management initiatives and demonstrate adaptability in navigating and leading through organizational changes.
• Exhibit the ability to successfully handle multiple projects and deliver results with high quality, accuracy, and extreme attention to detail to manage issues, risks, and optimizations.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred but not required).
• Proven experience (5 years+) in contact center management, preferably in outbound account management, lead generation, or customer support/sales environments.
• Strong knowledge of home improvement industry practices, lead generation processes, and compliance regulations, including TCPA and state-specific telephony and SMS compliance. Experience with contact center technologies, such as Five9 telephony and SMS platforms, leveraging technology to optimize operations.
• Excellent leadership and team management skills, with the ability to motivate and develop high-performing teams.
• Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
• Strong presentation and collaboration skills; ability to communicate at a high level across a erse team of stakeholders.
• Intrinsic motivation, problem-solving abilities, and organizational skills.
• Continuous learning mindset, staying updated with industry trends and actively seeking professional development opportunities.

The expected salary range for this position is $50,000 USD to $80,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant’s geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits.

#LI-REMOTE

Flexibility for occasional travel to different offices or events is essential to fulfill the duties of this role. This may include attending meetings, conferences, or training sessions, as well as collaborating with team members or partners in various locations. While travel requirements may vary, candidates should be prepared to engage in occasional travel as needed to support business objectives and foster professional relationships.

Modernize (a QuinStreet ision) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

Customer Advocate – CampusGuard

locations

Remote

time type

Full time

job requisition id

R19193

CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state government agencies and hospitality markets. As a full-service information security firm, we leverage our knowledge combined with the industry standards for compliance and information security issues to provide our customers with world class information security & compliance services.

CampusGuard focuses primarily on the needs of campus based organizations including higher education institutions, healthcare providers, city, county and state government agencies and hospitality markets. All of our staff has experience working with the unique needs of these campus based environments. With a primary focus on assisting organizations with achieving compliance with the Payment Card Industry Data Security Standard (PCI DSS) and other information security standards, we are a full service cybersecurity firm experienced in all industry standard compliance and information security issues. The Customer Advocate coordinates the efforts of team members, and in some instances works with third-party contractors in order to deliver efficient and effective services to our customers. They establish and maintain constant communication with customers including selling and reviewing contract services, configuring portal and online training access, coordinating vulnerability scan and penetration testing services, establishing and attending monthly project update calls, and keeping CampusGuard staff up-to-date on activities at assigned customer sites.

Responsibilities:

Activities include, but are not limited to the following:

– Engage with customers and Security Advisors in order to fully comprehend and consequently define project scope, goals, and deliverables in order to support the business goals of our customers.

– Coordinate project Kick-Off Calls, Onsite Visit schedule of activities, Assessment Report and Roadmap Review Calls, and Monthly PCI Team calls.

– Promote and sell Annual Support Agreements, Consulting Services, Online Training, and other products and services offered by the Company.

– Develop and maintain loyal and trusted business relationships with our customers, managing all aspects of the customer relationship.

– Develop and maintain customer-specific project plans and associated communications.

– Plan and schedule project milestones and deliverables, and track to ensure timely delivery.

– Set realistic timelines by estimating the resources and participants needed to achieve project goals.

– Effectively communicate project expectations to fellow team members and customers in a timely and clear fashion.

– Continually manage project expectations with team members and customers.

– Build, develop, and grow any and all business relationships essential to the overall success of the project by maintaining integrity in all thoughts and actions.

– Maintain clear and candid communication with customers on an ongoing basis.

– Develop and deliver progress reports, proposals, requests, documentation, and presentations as needed.

– Coordinate customer meetings, preparing agendas for each discussion and detailed notes if requested.

– Coordinate vulnerability scans and/or penetration tests, along with associated report delivery as determined by customer agreement(s).

– Provide input on customer communications through comments on articles, social media references, or news alerts on the latest in industry, Company, and customer news.

– Candidate agrees to complete the PCIP Course and obtain certification within six (6) months of start date. Assist with sales and marketing activities:

– Participate in sales calls or presentations as needed

– Attend conferences as appropriate

– Other sales/marketing support duties as requested

– Willing to travel up to 15% of the time

EDUCATION AND EXPERIENCE:

The Customer Advocate must have sufficient service delivery knowledge and experience to coordinate customer project activities.

Minimum acceptable education requirements:

Bachelors degree in Business Management or Project Management, or the equivalent, and/or 5 years experience in an Account Management and/or Project Management capacity, including 1 year process development and execution (preferably at an institution of higher education).

Minimum acceptable work experience requirements:

– 5 years experience in an Account Management and/or Project Management role working with a list of assigned accounts

– 2 years experience in add-on sales (aka. cross-selling)

– 2 year experience working with payment card industry and/or information security and compliance

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

– Experience at working both independently and in a team-oriented, collaborative environment is essential, with demonstrated experience in time management

– Ability to gain the customers trust in order to form the foundation for effective communication, thereby increasing customer retention.

– Able to educate and influence our customers by explaining our services and recommending the appropriate services that will best fit their needs.

– Capable of adjusting to shifting priorities, demands, and timelines.

– Reacts to project adjustments and alterations promptly and efficiently.

– Ability to work unsupervised in a home office setting.

– Maintain integrity and honesty, while being persuasive, encouraging, and motivating.

– Capable of eliciting cooperation from a wide variety of sources, including customers finance organization, IT and other departments, as well as Company personnel.

Core Competencies

– C- Understanding of PCI DSS and/or other compliance and cybersecurity standards

– C- Sales and/or up-sell experience required.

– C- Self-directed, organized, and able to work independently

– C- Strong interpersonal skills.

– C- Well-developed written and oral communication skills.

– C- Proficient in conducting research into project-related issues.

– C- Self-motivated to pursue learning about relevant technologies, compliance standards, and other cybersecurity-related topics.

– C- Must be able to learn, understand, and apply new technologies.- C- Adept at effectively prioritizing and executing tasks in a high-pressure environment.

– C- Understanding of higher education, banking, city/state governments, or healthcare

Colorado residents; pay range for this role is $65,000 – $80,000

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified iniduals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 [email protected].

Nelnet is a Drug Free and Tobacco Free Workplace.

Title: Travel Coordinator (Seasonal, Remote)

Remote Status: Remote

Job Type: Seasonal, July – November

Remote, Part-Time to Full-Time schedule (~30-40 hrs/wk. as needed)

Must be available: Sunday – Thursday, 12:00pm – 8:30pm (cst)

Non-exempt (eligible for OT)

JobDescription:

This remote role will be the point of contact for the JostensPIX Photo Events teams for training event logistics and travel coordination throughout the school photography season.

ABOUT YOU:

YOU HAVE:

• Passion. Team player with a focus on serving our traveling internal customers
• Technical skills. Previous experience in hospitality, hotel reservations, meeting procurement, or site selection
• Attention to detail. Effective time management and organization of multiple tasks while focusing on accuracy
• Great communication skills. Excellent written and verbal communication skills. Team minded and positive in all interactions with employees at all levels of the team
• Experience. 2-4+ years of experience in event/travel planning or office coordination
• Education. High school diploma or GED. Associate’s Degree preferred.

YOU WILL:

• Support. Serve as primary point of contact for Photo Events Team – scheduling overnight hotel stays and addressing travel concerns by responding promptly and professionally
• Update and maintain. Ensure systems are current and accurate at all times for reporting purposes
• Advise. Identify local facilities to accommodate team training events
• Help. Address concerns at applicable hotels based on employee feedback.

LOVE WHERE YOU WORK:

• We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
• We invest in your future. We offer a 401K match vested immediately.
• We believe in flexibility. We provide remote hybrid work options.
• We care about your development. We support tuition reimbursement after 6 months of service.

ABOUT US:

Celebrating over 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.

AMERICANS WITH DISABILITIES ACT (ADA):

Jostens is committed to the full inclusion of all qualified iniduals.

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

California, Colorado, Connecticut, Nevada, or New York Residents Only: The salary range for California, Colorado, Connecticut, Nevada, or New York residents is $20-21/hr. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

Pay Range: $20 – $21 per hour

Title: Customer Specialist

(Remote USA)

Location: CO-Lafayette

Careers That Change Lives

Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success.

Our journey to Engineer the Extraordinary, begins with the collective efforts of our employees around the world. It’s those efforts that are reflected in Tenet 5 of our Mission, and rewarded through a complete package of benefits, pay, and resources designed to support you at every career and life stage. Learn more about our benefits by clicking on the link near the bottom of this job description.

We are currently seeking a Customer Specialist to join our UNiD Cranial & Spinal Technologies group. This is a remote position from anywhere in the United States . Click here (https://www.medtronic.com/us-en/healthcare-professionals/products/spinal-orthopaedic/internal-fixation-systems/unid.html?cmpid=vanity_url_medtronic_com_unid_spine_fy22) to learn more about UNiD Adaptive Spine Intelligence (ASI). This is an exciting opportunity to serve as a resource between engineering and the medical community.

A Day in the Life

As a UNiD Customer Specialist, you will collaborate with hospital staff, sales representatives, and engineers to ensure patient specific implants are manufactured and delivered in time for surgery. You will be a key partner and will be exposed to sensitive information requiring considerable use of tact, diplomacy, discretion, and judgement.

Responsibilities will include but are not limited to:

• Manage and update surgical schedules.
• Collaborate with hospital staff, sales representatives, and consultants to obtain the information required to design a patient specific implant mainly through telephone and other written communications.
• Collect patient radiographic images from different sources.
• Ensure the case information is relayed to the corresponding engineer(s) in a timely and effective manner.
• Clinic, hospital, and patient account management, including scheduling and implant verification.
• Provide comprehensive support to health care professionals in collaboration with other internal stakeholders such as Sales, Transport & Logistics, etc.
• Provide advice and project support for all aspects of customer operational processes (also working with customers on end-to-end process improvement) and products.

Must Have – Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your application and your resume.

• Bachelors degree required
• Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience

Nice to Have

• 2+ years of medical case management experience
• Experience as a surgical scheduler
• Experience as a research coordinator
• Experience with hospital EMR/PACS
• Experience working in a fast-paced environment

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Benefits & Compensation

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). Learn more about MIP and benefits here (https://www3.benefitsolver.com/benefits/BenefitSolverView?page_name=signon&co_num=30601&co_affid=medtronic) .

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

Min Salary

65600.0

Max Salary

98400.0

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified iniduals with disabilities.

HashiCorp is hiring a remote Sr. Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United Kingdom.

HashiCorp - Cloud infrastructure automation.

Title: Care Pro HR Associate

Location: Remote

JobDescription:

Honor exists to expand the world’s capacity to care.

We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.

Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.

The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults.

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!

About the Work:

We are looking for a driven and detail-oriented Care Pro HR Associate. In this role you will work closely with our care operations and recruiting teams to ensure we are meeting and exceeding all guidelines and needs. We are looking for someone who is passionate about finding new and innovative ways to support our growing workforce. As an HR Associate here at Honor you will help with all aspects of supporting the Care Professional (caregiver) workforce including, but not limited to benefits administration, training, records keeping, payroll, operations, and help maintain compliance with government labor laws and regulations. We are looking to systematize a lot of our practices so we can operate more efficiently as we grow

Please note: this role will support our Care Pros Tuesday – Saturday 8:30am-5pm CST.

Responsibilities

• Provide HR support, including responding to general HR inquiries, questions about payroll and benefits administration; processing separations; and processing onboarding paperwork for Care Pros ensuring that all compliance documents are accurately recorded and up to date. within designated turnaround times.
• Responsible for the full cycle infection control process in partnership with the Trust and Safety and Care Pro HR teams; ensure all clearance guidelines are met in order for Care Professionals to safely return to work.
• Responsible the entire lifecycle of non-work related injuries or illness to include ADA interactive process and disability benefits.
• Build positive relationships with Care Pros through excellent and proactive communication.
• Maintain Care Pro online profiles in HRIS and Admin and generate reports as needed.
• Provide employment verifications, unemployment claims, and answer employee questions about HR-related matters.
• Assist in managing HR joint inbox; assign emails to its appropriate team members.
• Manage all incoming mail related to unemployment claims, CA – SDI applications, employment verifications, returned paychecks, etc.
• Identify HR related issues that require escalation to management; investigate, document and report relevant information.
• Review and approve pending changes in Paylocity to ensure smooth payroll processing, including but not limited to demographic changes, direct deposit changes, timecard adjustments or missing hours, and review sick leave requests per assigned market in Honor’s admin platform
• Prepare badges, passes, and identification cards, and perform other security-related duties.

About you:

To succeed in the role, you’ll need:

• 2+ years of customer service experience
• 1+ year experience in HR
• Bachelor’s degree, HR certificate or equivalent experience
• Outstanding communication and interpersonal skills
• Strong problem-solver with ability to work independently as well as part of a team
• Experience working in a high growth company and the ability to adapt to ongoing change
• Exceptional attention to detail and ability to balance multiple assignments
• Excellent technical skills and ability to learn new systems quickly
• Knowledge of HR best practices, systems, and protocols
• Positive, can-do attitude, and professional telephone demeanor
• Willingness to work on weekends on a consistent weekly basis
• Flexibility to work at least one weekend day is required

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Inidual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

Hourly Hiring Range

$22.95—$24 USD

What’s next?

Honor is remote friendly! We’re hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA, Austin, TX, and Omaha, NE hubs. If you’re looking for a great job that offers you the opportunity to work from home, we’d love to talk to you.

Want to know more about why Honor is a great place to work? Check out our perks!

This role doesn’t sound quite right? Send this application to a friend who may be a fit and check out our other available roles!

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

At Finyard, we’re a global team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation. We’re all about bringing revolutionary software services to people all around the world, and have been since 2018.

Our mission is to innovate by launching modern software solutions in the FinTech space, giving users around the world simpler and quicker ways to transact and manage their investments. We are committed to ensuring every product we release is in service of our users, so that as we grow, so do they.

We are looking for an energetic and self-motivated professional to ensure customer satisfaction through the delivery of exceptional service and support. You will be tasked with managing inquiries, resolving issues, and assisting customers with a high level of professionalism and courtesy. The aim is to create and maintain positive relationships with customers, guaranteeing that their requirements are fulfilled, and addressing their concerns in an effective manner.

How you are going to make an impact 🛠

• Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
• Work together with various departments to address complex problems and escalate issues when necessary.
• Conduct follow-ups with customers to ensure their concerns are resolved.
• Perform troubleshooting using different diagnostic techniques.
• Record and document repetitive issues to contribute to process improvement.
• Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
• Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
• Identify and execute initiatives to improve the overall customer experience.

Discover your Fit 🪄

• Experience in forex/crypto must have.
• 1+ years of online customer support experience.
• Languages: English - excellent written and oral skills.
• Excellent interpersonal and communication skills.
• Ability to manage or navigate stressful situations.
• Experienced with using customer service software, tools and databases.

! Please provide cv in English !

Title: Customer Support – Remote

Location: Remote Remote US

JobDescription:

The Community Builder (CB) often known elsewhere as a Customer Support Agent represents Food Revolution Network (FRN) in oral and written communication with our entire community of subscribers and customers who reach out to engage with FRN via email, phone, and live chat. The CB communicates with compassion, knowledge, and professionalism, always representing the very best of FRNs values. Our CBs possess strong analytical and excellent communication skills, which they use for writing, conversing, problem-solving, and using FRNs stack of Community Team technology.

Reports to: Community Support Manager

Requirements

Community Care

Provide direct support to customers and community members, responding to their questions and concerns via email, live chat, and phone. Types of support include but are not limited to:

• Assisting customers with purchases, including digital and physical products.
• Processing whole and partial refunds in accordance with FRNs policies.
• Assisting with access to the Member Center
• Resolving payment disputes via our primary credit card processing service, PayPal, etc.
• Helping customers and community members register for affiliate promotions.
• Connecting customers with affiliate support teams, as appropriate.
• Troubleshooting basic technical issues directly for customers and subscribers.
• Assessing technical issues reported by customers and escalating them as appropriate to the Tech team.
• Helping customers access their digital FRN products via various computers and mobile devices.
• Keeping the Community Support Manager apprised of any significant feedback regarding published content, affiliate promotions, customer experiences, technical issues, etc.

Direct Support Operations

Contribute to the smooth functioning of FRNs Direct Support efforts. Examples include, but are not limited to:

• Participating in team-based projects for system improvements and leading them as requested.
• Contributing to the maintenance of our Saved Replies and FAQs, assuming responsibility for doing so as requested.
• Working collaboratively with the rest of the Community Builders to plan and prepare for FRN launches.
  • Helping to determine staffing and recruitment needs, and staffing schedule.
  • Recruiting temporary staff as necessary.
  • Developing and refining training materials.
  • Delivering training to temporary team members.
• Providing direct supervision of and guidance to temporary team members to ensure that they provide exceptional service to our community.
• Identifying and suggesting improvements to Direct Support systems to enhance the community experience and/or Direct Support operations.
• Providing coverage for teammates when they are out of the office, including flexibility with temporary schedule changes and following up on correspondence in their inboxes.

Intra-organizational Collaboration

Work within the Impact Team and across teams to help ensure that we produce relevant content and that our systems run smoothly.

• Verifying that promotional emails have gone out as scheduled, and if they havent, notifying the Tech team of the situation.
• Forwarding messages to the Affiliate Team as appropriate and notifying the Affiliate Team of any issues with promotional emails and partner websites, sales funnels, and sales pages.
• Participating in and contributing to blog planning meetings as requested.
• Identifying and suggesting needed improvements to organization-wide systems to improve the community experience and/or Direct Support operations.

Knowledge Base

Develop and maintain a thorough knowledge of FRN editorial and marketing content so that customer and member questions can be answered promptly and accurately. Areas of knowledge include, but are not limited to:

• Blog articles
• Masterclasses
• Courses
• Summit interviews
• Stay updated with FRNs promotions schedule, particularly those that involve sustainable living and plant-based nutrition.
• FRN marketing funnels
• Affiliate marketing funnels
• Maintaining the Affiliate Index to ensure that it is updated for each promotion.

Technology Innovation and AI Integration

AI is a rapidly evolving field, and while not all technologies and applications noted below may be immediately applicable, they illustrate potential future contributions to our work. A component of this role involves staying informed on these evolving AI opportunities, ensuring FRN is poised to integrate beneficial advancements aligning with our goals as they become viable.

Employ AI tools to enhance the efficiency and efficacy of our Community Support, ensuring our community receives the highest quality of care and support aligned with FRN’s values and standards.

• Use sentiment analysis tools to understand community sentiment better, enabling more targeted and empathetic responses to community members.
• Employ AI-driven knowledge management systems to keep FAQs and Saved Replies up-to-date with the latest information.
• Leverage AI within Freshdesk to monitor promotional email deliveries and automatically notify the relevant teams of any delivery issues or anomalies.
• Use AI-enhanced analytics in Freshdesk to identify common issues or trends in customer queries that may require attention from other FRN teams.

Role Skills

• Excellent written communication skills.
• Excellent active and reflective listening skills.
• Compassionate and clear oral communication skills.

Behavioral Competencies

• FRN – Global Behavioral Competencies

Working Environment

• Reliable high-speed internet connection
• A quiet, functional, and stable work environment.
• Comfortable working with a team via Slack
• Comfortable working with others via Zoom video conferencing
• Comfortable working with AI tools
• Comfortable working within a project management system
• Expert-level proficiency with G Suite products, specifically Docs and Sheets.

Benefits

Our mission is to inspire and advocate for healthy, ethical, and sustainable food for all through education about plant-powered foods.

Food Revolution Network is an online-based education and advocacy-driven organization committed to healthy, ethical, and sustainable food for all. Guided by John and Ocean Robbins, we have more than 900,000 members and collaborate with many of the top food revolutionary leaders of our times. Food Revolution Network aims to empower iniduals, build community, and transform food systems to support healthy people and a healthy planet.

We believe that everyone, regardless of the color of their skin or how much money they have, deserves the knowledge and the means to healthfully feed themselves and their family. Were committed to a world with a true opportunity for everyone to be healthy.

About You

You believe in the power of healthy, organic, fair trade, local, plant-strong food to change the world. Youre passionate about supporting the food revolution and movements for a more healthy, ethical, and sustainable world. You support our scientifically grounded, fact-driven, and welcoming approach, which promotes a whole foods, plant-based diet and is inclusive of a broad range of eaters.

Youre values-driven, highly motivated, self-aware, ethical, emotionally intelligent, multiculturally competent, compassionate, socially conscious, constantly learning, and respectful of yourself and others. Youre reliable, dedicated, undaunted, persistent, friendly, and forthright. You admit your mistakes, clean up your messes, and learn from everything.

Our Commitment to Equal Opportunity

Food Revolution Network is a committed equal-opportunity employer. FRN recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At FRN, we aim to be a place where a erse mix of talented people bring their skills, life experience, passion, and creativity to create a whole that is greater than the sum of its parts. We are committed to healthy, ethical, and sustainable food for ALL, and that requires a proactive dedication to advocating for equity, inclusion, and opportunity, including for those communities that have been most negatively impacted by our toxic food culture. We are committed to equality and believe in ersity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other characteristics that enable each person to bring unique talents, insights, and skills.

Work Location

FRN is a fully remote team, with team members in multiple North American time zones. This position may be performed from anywhere, but we strongly prefer North America-compatible time zones, with a required availability from 9 am – 3 pm Pacific Time, Monday through Thursday.

Compensation

$45,000 – $67,724.80 annual salary, depending on experience and state minimum requirements.

Full-time employees also receive paid time off, time off for holidays, wellness time off, health, vision, and dental insurance, opportunities for bonuses, 401k eligibility, and other benefits.

About Us

HIRO is a digital assets services boutique based in London & Singapore. We offer a wide spectrum of trading software and consultancy services to the cryptocurrency industry, with clients ranging from top-100 token projects to small start-ups. We are technologists with financial pedigree. Our activities include:

• Providing market making support on 50+ centralised and decentralised exchanges
• Blockchain development (blockchains, dApps, cross-chain bridges and more)
• Building NFT marketplaces and supporting NFT projects
• Consultancy services
• Algorithmic trading system design, trading strategy research
• Marketing and VC asset raising

Our founding team combines academic excellence in mathematics and machine learning from Oxford and Princeton universities with track-records at software multinationals and global investment managers (Microsoft, Goldman Sachs), compounded with several years of professional cryptocurrency experience. You can learn more about what we do at hirotech.io.

At HIRO we foster a culture of collaboration, entrepreneurialism and respect. We combine cutting edge technology with old-fashioned customer service. We are committed to maintaining a flat hierarchy where every team member has a voice and their contributions are recognised.

The Role

HIRO has grown rapidly but we are ambitious to achieve more. A full-time entry-level Market Making Analyst vacancy has opened up with an immediate start. The role’s primary mission is to support senior team members with day-to-day running of the business and to ensure our clients enjoy a superb customer experience.

Our start-up mindset means all our people need to be flexible enough to take on a multifaceted role requiring a broad skillset. As well as being a capable all-rounder, you need to be organised, conscientious and detail-focussed, all of which are essential for your operations duties. You must have demonstrable interest in cryptocurrencies and trading. You will be comfortable performing mental arithmetic under pressure. There is scope for creativity and independence by proposing and implementing improvements to operational systems and processes. You will sometimes carry out research into crypto projects, markets and exchanges.

This is an opportunity to obtain hard-to-come-by market making expertise in the fast-moving and lucrative world of crypto. You will enjoy high visibility within the organisation due to direct collaboration with the founders and other senior colleagues. For these reasons, there is potential for rapid career progression. Depending on your interests and aptitudes your role could evolve in a variety of different directions, such as business development and sales, or even software development. You will be on a fast-track to gaining management responsibility.

Essential Skills & Experience

• University degree in a technical subject
• Numeracy
• Enthusiasm for cryptocurrency, blockchain technology, web3
• Affinity for technology
• Impeccable written and spoken business English
• Spreadsheet skills (MS Excel, Google Sheets)
• Versatile, quick learner, shows initiative, attentive to detail, systematic approach to problem solving
• Experience of customer-facing duties

Desirable Skills & Experience

• Trading & investment knowledge
• A grasp of market making principles
• Familiarity with Python, SQL and other technologies would be useful
• Experience using AWS, Grafana
• 1 or more years of relevant work experience ideally
• Fluency in other languages

Your Responsibilities

• Monitor trading systems, interpret output, adjust parameters according to targets, for centralised exchanges and DEXs.
• Generate, review and distribute client activity reports.
• Take ownership of client servicing. Be proactive in keeping clients updated.
• Maintain internal databases.
• Onboard new clients and configure their trading instances.
• Liaise with the developer team.
• First-line support for client requests, escalate to senior colleagues as appropriate.
• Contribute to new and existing software development projects and system testing.
• Participate in internal projects, design/improve operational processes.
• Research clients, token projects and competitors.
• Produce roadmaps for prospective clients for use by the sales team.

What We Offer

• Base compensation of USD 31,000-45,000/pa dependent on experience, payable in GBP or other currencies as required.
• Performance-linked discretionary annual bonus, not exceeding 100%.
• Generous sales commission in addition to discretionary bonus for new business introductions.
• Work-from-anywhere flexibility (reliable internet connection essential).
• Paid holidays.
• Continuous training, learn from a talented team of experts within a flat hierarchy. Reports directly to the COO.
• Skills development budget to enhance your professional skillset by studying technical courses.

How to Apply

By email to the HR team at [email protected]. Ensure your uploaded CV is in PDF format only. If you decide to write a cover letter, incorporate the phrase “liquidity provision” to demonstrate you have read this text carefully, and explain how your experience and skills match up with the role requirements.

Title: Call Center Telemarketer

Location: IA-Des Moines; USA – Remote

JobDescription:

Connect with Quadient

Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.

Are you a persuasive communicator with a knack for making high-volume manual calls? Do you thrive in a goal-oriented environment? If so, we want you on our team as an Outbound Telemarketing Representative! In this dynamic role, you will leverage our competitive database to conduct qualified surveys and generate business opportunities. This permanent, remote position offers a competitive base salary plus commission, paid bi-weekly, along with excellent benefits.

Your role in our future

• Make high-volume B2B manual calls to generate and qualify leads
• Follow up on call assignments provided by your supervisor
• Accurately enter prospect information into our sales database
• Consistently meet or exceed inidual and departmental goals
• Uphold company policies and maintain professional communication at all times

Your profile

• At least 1 year of recent experience in high-volume manual calling (165+ calls per day)
• Exceptional verbal and written communication skills
• Proven ability to meet and exceed performance targets
• Strong persuasive skills and ability to handle objections effectively
• Experience with CRM systems (e.g., Salesforce, Oracle)
• Proficient in using multiple computer systems and basic Microsoft Office applications (Outlook, Word, Excel)
• Minimum of a High School Diploma or GED; Associate’s Degree preferred

Please note: This is not a customer service position

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Help us stay ahead of the curve. Apply now.

#LI-NB1

#LI-Remote

This position has an hourly pay range of:

$19.38-$29.09

Quadient, Inc. has standard ranges for all U.S. – based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join erse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing : Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of iniduals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares – in a culture which embraces difference and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer*: We believe that ersity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.

Title: Customer Support Specialist

Location: Remote

JobDescription:

Palta is a multi-product tech platform developing several mobile apps focused on health and well-being with a combined audience of more than 60 million monthly active users. Our portfolio includes such successful companies as Flo (global leader in female health), Simple (a nutrition and wellness app with over 15m downloads), Zing (personal fitness trainer), and more.

The app that won millions of hearts!

At Prisma Labs, we are developing a universe of creativity with our feature product Lensa winning the hearts of millions of digital creators. Lensa is a photo and video editing super app that uses AI (neural network technology, deep learning, and computer vision) to deliver the power of imagination to the world.

Our remote team is spread across the globe and comes together to make a spectacular product that is changing the photo and video arena. We value creativity, out-of-the-box thinking, and loving what you do, that’s why we’re looking for the best inidual to join us!

If you love a challenge and you have the passion to do great things – you’ve come to the right place.

Prisma-chivements

Our history and achievements in a nutshell.

• Back in 2016, Prisma was introduced to the world. Its AI style transfer won awards and allowed users to turn photos into art masterpieces. Can you imagine?
• Fast-forward to 2018, and our team introduced Lensa, a fully-fledged photo editor with a whole lotta AI power. One-tap edits, tons of photo processing options, and filters caught the attention of over 15 million people that download our app.
• In 2022 we launched our mind-blowing Magic Avatars. It’s not photo editing, nor a filter or an effect. It’s like nothing you have ever seen, we promise. Generate mind-blowing avatars in various art styles from your portraits with one of the most advanced AI ever created!

The future? We’ll see you there!

We are looking for a Customer Support Specialist

We’re looking for customer support superstars to join our team as a Customer Success/Support Specialist. This role isn’t just about ticking off tickets and answering emails quickly, this is about truly delivering “WOW” levels of service to our global customers.

What you will do:

• Providing our users with an outstanding customer experience – it’s part of our mission to make Lensa users feel happy whilst using our apps
• Communicate with users via email and Zendesk (no calls)
• Identify customer needs and help customers use specific features
• Identify cases that need to be escalated and escalate effectively
• Take the extra mile to engage customers
• Inform customers about new features and functionalities
• Share feature requests and effective workarounds with team members
• Provide feedback on the efficiency of the customer service process
• Attend daily and weekly team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.

Tools that we use:

• Zendesk and Appfolow
• App Store and Google Play
• Jira, Slack and Notion

What we expect from you (must have):

• Proven customer-facing/support experience in mobile app support
• Excellent command of the English language
• Clear communicator with excellent written, verbal and listening skills.
• Ability to collaborate cross-functionally to understand customer requirements and translate them to effective feedback for product team
• Ability to break down complex problems, offer well thought-out recommendations and push problems to resolution
• Proactive approach and commitment to personal growth
• Eagerness to excel in user support
• European time zone is preferable (GMT+2+3)

It would be cool if you have:

• Knowledge of analytical systems such as Amplitude, Firebase, etc.
• Experience in using internal administration tools
• Experience with Stripe and/or Paypal
• Experience with disputes
• Knowledge of task management systems such as Jira, Trello or something similar
• Proficiency in multiple languages with practical application
• Passion for photo/video editing

What we offer for you:

• Competitive salary and meaningful equity — We value our team members and want to make sure that they are compensated well. We will make an ambitious offer tailored to each person.
• Remote-first — Although we have a fancy office in sunny Limassol, we understand the importance of flexibility and work-life balance. Prisma people work from all over the world, so you can choose any location you prefer.
• Professional development — We are committed to helping our team members grow both professionally and personally. We pay for tuition and courses and conduct online/offline lectures and training. You can count on attending professional conferences, including foreign ones.
• Team spirit — We’re a young team with a very flat, open, and friendly culture. We believe that collaboration and communication are key to achieving our goals.
• Flexibility — We understand that life can be unpredictable. That’s why we offer the ability to build your own schedule, as well as the flexible ability to go on vacation. If necessary, we provide a day off (in case of unforeseen circumstances).
• Tech, home office, software — We want to make sure that our team members have everything they need to do their best work. We provide powerful hardware, gadgets, and software licenses.

Please read our privacy notice in respect of your application

Please note that your personal data will be stored for one year, as reasonably necessary to resolve any disputes within the hiring process, if any occur.

Find Satoshi Lab is looking to hire a CS Operations Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Re-Entry Enrollment Counselor

Job no:493813

Job Title:Re-Entry Enrollment Counselor

Reporting Relationship:Associate Director of Re-Enrollment Qualification

Unit:National & Global

Department:SEP Strategic Enrollment & Partnerships

Campus Location:Online/Remote

Summary of Position:The inidual in this position has primary responsibility to assist students who have withdrawn from the university and wish to return to complete their degree program. As the primary representative of IWU to students seeking to re-enroll, the person filling this position must have excellent knowledge of the degree programs and a superior general understanding of the target audiences for which the programs are designed. Working in consultation with the Associate Director of Re-Enrollment, this person assists in developing and modifying plans to recruit, enroll, and retain students for these programs.

Duties and Responsibilities

• Apply the re-enrollment processes and contact strategies to serve students in a timely manner through the process of discovery, admissions, and enrollment process
• Initiate contact to a newly withdrawn student within 48 hours of the withdraw
• Coach students through a healthy process of discovery and exploration on their re-enrollment options, which includes building rapport, uncovering concerns, exploring learning styles and obstacles that may have caused the withdrawal
• Accurately maintain student records in the contact management system to insure proper reporting, forecasting and projecting of enrollment efforts and fruitfulness
• Manage efforts and fruitfulness to balance student re-enrollment activities (Calls, Talk Time, Emails, etc.) and student servicing activities (Applications, Clearing, Registration, and Class Close, Class Starts, etc.)
• Effectively work along side a team of peers to develop efficient processes and procedures that contribute to the growth of the team, department and university as a whole

Qualifications:According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Associate degree required, bachelor degree preferred

Experience

• Minimum of one (1) year of experience in college recruitment, sales, marketing, and/or public relations preferred

Required Skills

• Superior communication skills (verbal and non-verbal)
• Advanced computer skills with word processing, email, spreadsheets, Internet, database usage, etc
• Ability to relate well with working professionals and students
• Excellent multi-tasking skills
• Superior organizational and interpersonal skills

Diversity Statement

IWU commits to create a community that reflects kingdom ersity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each members earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Customer Service Representative –Remote

location

Remote

Full time

Job Description:

Sharecare is the leading digital health company that helps people no matter where they are in their health journey unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize inidual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each inidual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.

Job Summary:

*This is a remote position and can be located anywhere within the United States.

Essential Functions:

• Identify, evaluate, and prioritize callerneeds, questions, and concerns.
• Formulate plans of resolution and respondappropriately and efficiently.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis, problem determination and recommended resolutions to thecallers in accordance with standard protocol.
• Proactively educate caller on program benefits.
• Meet or exceed established call center metrics, attendance standards and quality levels.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and appropriately adjust communication style.
• Provide accurate information aboutSharecare programs and services.
• Escalate issues internally and follow up on escalated issues.

Qualifications:

• High School Diploma
• Prior experience in a customerservice-relatedfield preferred
• Great communication skills
• Must be able to multi-task
• General working knowledge of Microsoft Word &Outlook
• Computer keyboard proficiencyand internet navigation skillsrequired
• Have the ability towork effectively with others in a teamenvironment
• Ability to thrive in a fast-growing always changingenvironment

Title: Support Specialist

Location: Remote

Type: Full-time

Workplace: remote

Category: Customer Experience

JobDescription:

Appcues is looking for a Support Specialist to join our team! We’re building a team of driven, focused people who want to make a meaningful impact helping our customers build something their customers will love. You’ll be empowered to put customers first daily. Support is more than just spending your time hammering away at a queue-it’s proactively making help even easier to come by, and anticipating the needs and questions of our customers before they have them. This position is fully remote!

Your responsibilities will include:

• You’ll be helping our customers with all support-related issues by providing excellently written emails and/or video chat support
• Conduct training sessions for our unmanaged customer base to remove friction from their customer journey
• Work closely with our CX, Finance, and Sales teams to make sure that customers are adequately provisioned for the products and features they are subscribed to
• Strategize ways to help maintain retention and drive for growth within our month-to-month customer base
• Ensure our records are up to date and billing or account provisioning requests are handled completely and fully
• Deactivate and add accounts to our Denylist upon cancellation

You may be a great fit if…

• You have a curious mind and a desire to learn – you might not have all the answers but you are eager to discover them
• You have worked previously in a Billing support role and understand the ins and outs of SAAS billing processes
• You have experience working at a remote-first company and are comfortable working remotely
• You like empowering users with the knowledge to do things for themselves in the future, not just fixing things for them
• You love collaboration. You want to work with members of the support team and teams outside of support to do what’s right for the company and the customer
• You’re an A+ listener and communicator. You can synthesize feedback and be the voice of the customer to help your teammates become better marketers, designers, builders, and more. You’ll also be eager to spend your days speaking with customers on the phone, via email, and through chat
• You’re ardent about figuring things out and comfortable being uncomfortable. Our team is small, but we’ll give you the autonomy to help build better processes and continually improve
• You’re driven and goal-oriented. With so much freedom and autonomy, it can be difficult to stay focused. Striving towards the prize on the day-to-day is what aligns us as a company
• More than anything else, you are empathetic and have a genuine desire to help other people. Culture fit and drive to help are more important than experience

Note – Appcues uses a market-data driven approach to setting compensation ranges, and pins compensation ranges to data provided by third-party organizations. This range is for all US-based candidates and is built to be competitive nationwide by utilizing ranges for the Greater Boston area, regardless of where in the US an employee lives (or later relocates). This range represents salary-based compensation and does not include our equity package (in stock options), 401k match, or other benefits including an office setup budget, tech budget, training and education budget, and co-working space reimbursements. Actual compensation offered to a successful applicant may be based on job-related experience and other factors consistent with applicable law. For non-US based candidates, Appcues adjusts salary ranges based on cost of labor in each market. If you have questions on the pay range in your country, the recruiter will be happy to discuss specifics during your introductory conversation.”

About Us

Appcues’ mission is to help teams deliver experiences their users love. Our vision is for every software company to embrace product-led growth, resulting in more engaged and happier users.

Our Benefits

100% remote – We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. This won’t change post-COVID as we are committed to being 100% remote for the long-term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and we get together annually for a fun off-site retreat.

Well-being – You’ll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave.

Fair pay – Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market value

Home office and tech budget – Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology.

Coworking space, on us – Home office not cutting it? We’ll reimburse your monthly coworking fees.

Equity – We want everyone invested in our success. We grant every employee equity in the company.

Transparency and collaboration – We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns., and an annual learning stipend.

Flexible Time Off – We believe time away to reflect and explore makes us all more productive, so employees don’t accrue vacation time – they work with their managers to schedule time off when they need it, consistent with our Flexible Time Off policy. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays.

Title: Senior Customer Service Representative

Location: OH-Columbus; US Remote

JobDescription:

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Shift: Monday-Friday 8:30am-5:00pm EST

Remote Details: You will work from home, full-time.

As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
• Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
• Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
• Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
• Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.
• Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
• Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
• Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
• Redirects customers to applicable in-house resources as necessary.
• Supports general post-sales issues resolutions as necessary.

Qualifications

• 3-6 years of experience preferred
• High School Diploma, GED or technical certification in related field or equivalent experience preferred
• Experience with medical billing preferred
• Experience with insurance verification preferred
• Prior Call Center or Inbound Call experience preferred

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Anticipated hourly range: $17.60/hr – $25.19/hr

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPa y
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

Agorapulse is hiring a remote Customer Success Manager - EMEA (fluent German/English). This is a full-time position that can be done remotely anywhere in EMEA.

Agorapulse - Take control of your social media.

Bench is hiring a remote Client Success Specialist. This is a full-time position that can be done remotely anywhere in Canada.

Bench - Online bookkeeping and tax filing powered by real humans.

Title: CX Associate

Location: Remote

JobDescription:

At Havenly, we believe that everyone deserves a beautiful home they love. Founded in 2014, we’ve grown into the #1 interior design service in the country.

We’re reinventing the way that people design and shop for their homes, making custom furniture and interior design delightful and accessible for all. Although we’re headquartered in Denver, we offer both online and in-person services, operating design studios on both coasts and throughout the US.

Alongside our award winning design services, we proudly own and operate some of the best home furnishings brands in the business including Interior Define, The Inside, and The Citizenry. Our family of brands is growing and were looking for amazing people to join us on this journey!

As a Customer Experience (CX) Associate at Havenly, you will be responsible for providing frontline support to our clients. We work tirelessly to create delightful interactions with our customers and have fun doing it. This opportunity may be perfect for you if youre not only a true people person but a problem solver at heart. Youre incredibly resourceful, tech-savvy, and know how to maintain perspective and levity in a very fast-paced and ever-changing environment. Not every customer will be happy, and not every situation will be easy, but you recognize that you have the opportunity to turn everything around and truly make someones day.

The Details:

• We are a fully remote team, and to excel in this role, you will need access to your own computer, access to a stable high-speed internet connection and a quiet workspace to ensure clear professional interactions.
• This is a full-time, hourly position with a schedule of primarily 40 hours a week. Ability to work a flexible schedule, including weekends and holidays is required. Working hours will generally range from 9am – 5pm MST (Tuesday-Sunday).
• The hourly compensation for this position is $18/hour
• Our total rewards package includes accrued PTO, paid holidays, Havenly discount programs, and 401K w/employer match

What Youll Do:

• Provide friendly and efficient support to customers via various communication channels, including email, chat, and phone, to address inquiries and troubleshoot problems.
• Investigate and resolve customer complaints, order discrepancies, and return requests, ensuring that each issue is resolved to the customer’s satisfaction within established guidelines.
• Develop in-depth knowledge of our product offerings, platform features, and policies to provide accurate and informative responses to customer inquiries.
• Offer clear and professional communication with customers and vendors, maintaining a positive and empathetic tone.
• Maintain detailed records of customer interactions, issues, and resolutions in our customer support system for future reference and reporting.
• Collect and report customer feedback, suggestions, and recurring issues to the relevant teams within the company to help improve our services and products.
• Collaborate with other team members, including sales, logistics, and product teams, to ensure a unified and seamless customer experience.
• Follow company policies, guidelines, and best practices to ensure consistency in customer support and data protection.

What Youll Bring:

• 1-3 years experience in a similar customer-facing role.
• Familiarity with ecommerce platforms and proficiency in using customer support software and tools.
• Excellent written and verbal communication skills, as most customer interactions will occur through digital channels.
• Strong time management skills to meet daily/weekly goals and work independently.
• Empathetic and patient attitude towards customers, strong problem-solving and conflict resolution skills.
• Adaptability and a willingness to learn and grow alongside the company.
• Havenly is an Equal Opportunity Employer. Havenly’s employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
• Applicants must be currently authorized to work in the United States.

As a company, our goal is to make everyone feel good at home and that starts right here, at Havenly HQ. We celebrate our differences and encourage everyone to bring their true selves to work each and every day. Throughout the journey of each of our team members, as a company, we take pride in and commit to ensuring that everyone feels valued, heard, welcome and has equal opportunity to thrive. With the above stated, Havenly is committed to cultivating a erse and inclusive team. We are open to candidates of all backgrounds and encourage you to apply if interested.

Customer Experience Analyst

United States

BizOps /

Full Time /

Remote

We are looking for a motivated Customer Experience Analyst who will be at the forefront of ensuring customer satisfaction by providing exceptional support and assistance to Torch users. This position will work with customers directly via various channels, including live chat, email, SMS, and phone as a product expert to educate and guide users for the most effective Torch experience. They will also serve as a liaison between customers and various internal teams, addressing inquiries, troubleshooting issues, and contributing to the continuous improvement of our platform based on customer feedback.

This role will be a client-facing role largely spent interfacing directly with users from dental practices to understand and resolve issues within the expectations of our high-standard KPIs that measure efficiency and quality of customer interactions.

The expected working hours for this role will be 9 AM – 6 PM Mountain Time (11 AM – 8 PM ET).

While you may not see it as a patient, dental practices are busier than ever and require more efficient ways to operate optimally. Torch helps them streamline their supplies and associated paperwork so they can have more resources to deliver better patient care. As Torch grows, one of our main priorities is making sure our customers see us as an essential part of their office operations with access to expert product support being a crucial factor in Torch’s value to them. Our CX Analysts will be an integral part of achieving this.

What we are looking for:

• • Exceptional communication skills with ability to articulate ideas and complex information in a clear and concise manner
  • A passion for understanding and solving user problems
  • Detail-oriented problem solver and critical thinker
  • Positive, proactive attitude with an ability to multitask and prioritize in a fast-paced environment
  • Hands-on collaborator that works well in teams
  • Interest in technology and software
  • Ideally 0-2 years of customer-facing experience, previous customer service experience is a plus
  • Experience with ticketing/CX Tools (Kustomer, Aircall, Zendesk, Intercom, Podium, etc.) and/or Excel/Google Sheets is a plus
  • Experience related to the dental space or within an ordering platform is a plus

Why Torch:

• • Collaborative, supportive, and high performing culture
  • Health Benefits: medical and dental coverage with Aetna, One Medical
  • 401k benefits with Slavic
  • Unlimited and flexible paid time-off
  • Maternity and Paternity leave
  • Commuter benefits
  • Structured training program to help you learn critical business skills
  • Career planning with a focus on professional development
  • Fully stocked pantry and fridge
  • An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes
  • Salary range is $50,000 – $60,000

Title: Senior Customer Service Representative

Location: TX-Austin; US Remote

JobDescription:

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Shift: Monday-Friday 8:30am-5:00pm EST

Remote Details: You will work from home, full-time.

As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
• Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
• Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
• Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
• Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.
• Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
• Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
• Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
• Redirects customers to applicable in-house resources as necessary.
• Supports general post-sales issues resolutions as necessary.

Qualifications

• 3-6 years of experience preferred
• High School Diploma, GED or technical certification in related field or equivalent experience preferred
• Experience with medical billing preferred
• Experience with insurance verification preferred
• Prior Call Center or Inbound Call experience preferred

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Anticipated hourly range: $17.60/hr – $25.19/hr

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPa y
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

Title: Remote Hospice Triage LPN– 4:30a-11a CST rotating wknds 7:30a-4p

Location: Remote Remote US

Job Description:

We invite you to join our growing team!

IntellaTriage Nurses enjoy the benefits of working from home, providing care, without the stress and expense of commuting each day!

**MUST have or be willing to obtain a Compact license

**MUST live in/work from a Compact US state

**Experience with end-of-life care is strongly preferred

**Must have high speed internet

**Must be tech savvy, enjoy a fast-paced environment, and have keyboard competence

**Must work Monday – Friday 4:30AM –11AM + Rotating Wknds (Sat & Sun) 7:30AM-4PM

Built around a mission to improve the lives of nurses and patients, IntellaTriage has been providing after-hours nurse triage for hospice and home health providers since 2008. Utilizing best-in-class technology, IntellaTriage provides round-the-clock direct access to licensed nurses using client-customized protocols for patient-centered, compassionate care. We are growing rapidly and excited to support our clients’ nursing staff in the field by leveraging our outsourced team of nurses to manage after-hours care delivery. Our triage nurses become an extension of our clients’ care team, and they trust us to support them and their patients during their non-core hours. Learn more at www.intellatriage.com.

Our Hospice Triage Nurses:

• Have experience in hospice, palliative, end-of-life care and in fast-paced environments: ED, critical care, surgical services, etc.
• Receive three weeks of remote paid training. The training schedule varies based on availability

If you like exciting, fast-paced roles, keep reading…

• You can pick up additional shifts, if available, for the clients’ you are trained to support.
• We will provide you with a laptop and headset.
• You’re required to use your own high-speed internet
• You’ll need a quiet space, away from noise and distraction, while you work (privacy/HIPAA compliant space is required).
• You’ll access EMRs for charting and utilize our internal applications to perform job functions
• You MUST be able to follow instructions, read directions, and be confident using technology
• A minimum of 30 minutes paid shift prep is required prior to taking calls
• You’ll spend 30 minutes to 2 hours, at the end of your shift, completing remaining charting before clocking out

Sound exciting to you?

Then… put those days on the floor, that commute, and those hours on the home-visit road behind you! Our nurses enjoy working from their home; no more purchasing scrubs, expensive takeout, large gas bills, or extra wear-and-tear on your vehicle.

Working remotely gives you more time to spend with those you love!

In a recent press release, the 2022 IntellaTriage Nurse of the Year said: “Work from home and be able to provide hospice care? This can’t be real!” Five years later, she is IntellaTriage Nurse of the Year. “I love it here, and I will work here until I retire.” Read more about this award and its accompanying benefit here: https://bit.ly/3OfebO5

Requirements

• MUST have or be willing to obtain a Compact license (states with pending or future implementation dates are not considered current compact states until the implementation date)
• You must remain in good standing and ensure your home state license remains active.
  • IntellaTriage will cover the cost of non-compact state licensure if necessary for client support.
• Hospice, palliative, end-of-life care is strongly preferred
• Experience in a fast-paced environment: ED, surgical services, or critical care, etc.
• Must be comfortable accessing multiple technology applications to document during calls
• Ability and comfort with typing in a fast-paced environment
• Fluency in English is required, additional languages are a bonus
• Must physically reside in the U.S. and be legally eligible to work for any employer
• Must be able to complete three weeks of remote paid training that is conducted during days and evenings
• Must be available to work some Holidays as required
• Must be able to handle stress and multitask when receiving calls (minimum of 5 calls per hour on weekdays, and up to 8 per hour on weekends)
• Must be able to communicate empathically with patients while adhering to protocols
• Must maintain CEU’s as designated by the states in which you are answering calls
• Must attend any in-services, and additional training on an as needed basis
• Must pass background check and nurse licensing check

Benefits

All Remote Hospice Triage LPNs, once trained to their originally assigned team are paid $19 per hour. There are multiple opportunities to increase the hourly rate. All nurses are eligible for a $1 shift differential for overnights and a $1 shift differential for weekends (Saturday & Sunday). All part-time and full-time nurses accumulate PTO, based on the number of hours worked (per year). All part-time and full-time nurses are eligible to participate in our 401(k) plan. Full-time nurses may also participate in medical, dental, vision, and/or supplemental insurances.

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