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Customer Care Rep – Life Products

Work From Home, USA

Full time

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a erse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Transamerica is a part of Aegon, an integrated, ersified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information, visitwww.transamerica.com.

Who We Are

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality inidual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, inidual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology).

Job Description Summary

As the point of contact and “voice of the company” for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement, life, and annuity investment products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

Job Description

Responsibilities

• Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.
• Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
• Locate/research information using multiple systems/technologies.
• Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
• Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
• Learn and maintain a basic understanding of products, procedures, and systems
• Achieve department metrics and expectations
• Participate in a team based environment to achieve department goals

Qualifications

• Associate’s degree in a business field or equivalent experience
• One year of call center or customer service experience, or financial services industry experience
• Ability to communicate with customers in a professional manner, orally and in writing
• Ability to work independently and as part of a team
• Proficiency using MS Office tools

Preferred Qualifications

• Understanding of retirement, life, and annuity investment products

Working Conditions

• Work From home/call center environment – must have work environment with minimal distractions.
• Hours of operation are 7am-6pm CT, must be able to work any of those hours. Open availability Monday-Friday.

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

The Salary for this position generally ranges between $33,000-$43,500 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Inidual Performance and is at Company discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs
• Peer Recognition Program (BRAVO)

Customer Support Agent

D2C

at Dealer Inspire (See all jobs)

rental

Be essential at Cars Commerce Canada

At Cars Commerce, we’re obsessed with simplifying everything related to buying and selling cars. We are doing well by our customers and consumers to better connect the industry with simplified, stepless technology to improve, measure and drive local automotive commerce. Whether it’s through our most recognized marketplace, Cars.com, our leading digital experience, Dealer Inspire & D2C Media, our commerce and valuation technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is critical to the success of the automotive industry.

No one travels alone here: at the very heart of Cars Commerce is collaboration. In fact, it is embedded in the very fabric of our shared values. We like to say that we rise together, putting people at the center of our actions, from the consumer to the customer to the community. Life at Cars Commerce is made easier when we share the ethos of being Open to All, encouraging open-minded communication because we know that erse thinking produces better results. But critical success is based on the Concern to Challenge and Take Responsibility, nurturing a competitive spirit in a respectful environment where we think about tomorrow but act today. At our core, we have integrity, doing what’s right, even when it’s difficult. It is our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright inevitable.

But don’t just rely on our words. Winner of the 2024 Best Places to Work award by Built In, we’re obsessed with the employee experience. We are among the top 20% declared “Best” in our industry based on six critical factors important to employee well-being, such as compensation quality, benefits, work-life balance, and more.

ABOUT THIS POSITION:

The Customer Support Agent is responsible for helping the organization reduce or eliminate friction in our customers’ support and training experience while meeting the company’s established deadlines (SLAs). The Customer Support Agent also manages escalations to business experts (SMEs) and/or product managers. You will be in constant contact with customers and internal teams (sales, dev-ops, marketing, etc.). You should feel comfortable and motivated by working in a high-volume, high-stakes environment that requires smooth communication through various appropriate channels (email, phone, Slack, and in-person meetings). Key responsibilities include:

• Analyze and resolve incoming or scheduled requests within company SLAs and maximize customer satisfaction.
• Receive and process customer requests for technical support of our products through various channels; emails, incoming phone calls, or callback requests.
• Resolve complex product-related issues and collaborate with other departments to ensure timely and efficient resolution of these issues.
• Escalate more complex issues to higher-level support teams and/or management, and ensure demerger with customers as needed.
• Provide prompt and efficient service to clients in accordance with the department’s guidelines and policies.
• Plan and install software and services for new customers through webinars or in person at dealerships.
• Stay up to date with evolving internal knowledge as well as our training processes, accessible on our sharing platforms, so that we can answer customer questions accurately.
• Use in-depth product knowledge to educate customers about the features of additional products or services and meet their needs.
• Support data maintenance and hygiene by accurately documenting customer interactions and adding notes in all relevant systems.
• Be an ambassador for our customer experience by making sure to communicate to management or the product team the various opportunities to improve processes, systems or our technology
• Acquire technical or professional certifications as required.
• Stay up to date on software updates and industry best practices. Share this knowledge and expertise with colleagues and clients.
• Conduct performance reviews with existing customers and update them on the latest developments to maintain product knowledge and satisfaction.
• Achieve personal and departmental goals.

ABOUT YOU:

• Undergraduate degree in a technical field (Computer Science, Technology Management, etc.) OR equivalent work experience.
• Two (2) years of lead management experience in the automotive industry.
• Excellent communication skills (verbal and written) in French and English.
• Ability to quickly and effectively analyze a problem, determine its cause, take appropriate measures to resolve it and follow up with the various stakeholders.
• Ability to present information in a clear and structured manner, including the ability to convey technical concepts to non-technical users.
• Ability to provide excellent support to our clients by actively listening to their needs and investigating properly in order to gain a complete understanding.
• Knowledge or ability to quickly integrate key technical products, software functions (CRM and other automotive software in particular), retail or digital marketing solutions for the automotive industry.
• Ability to quickly develop relationships with others and adapt to different communication styles. Facilitate interaction with colleagues and customers.
• Ability to comfortably handle high-voltage situations.
• Ability to multitask and possess strong time management skills.
• Ability to work with various web platforms, including Zoho, Jira, BrowserStack, Wikis, etc.
• Proven experience in technical support, customer service and/or training.
• Strong ability to adapt and learn in an ever-changing industry.
• Ability to work with a high degree of autonomy.

Desirable:

• Experience in help desk / IT service desk considered an asset.
• Experience in the automotive, telecommunications or travel sectors a plus.
• Proficiency with Google or Microsoft Workspace: Excel, Sheets, Docs, Slides, etc.
• Valid driver’s license.

Our comprehensive benefits package includes:

• Medical, paramedical and dental care plans.
• New Employee Allowance for Home Office Fit-Out.
• Generous paid leave.
• Paid holidays.

We are an equal opportunity employer for all and value ersity within our company. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability status.

#LI-SY #LI-REMOTE

Our comprehensive benefits program includes:

• Medical, paramedical and dental health care plans
• Home Office Setup Allowance for New Employees
• Generous paid time off (vacation)
• Paid holidays

We are an equal opportunity employer and value ersity within our company. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability status.

Find Satoshi Lab is looking to hire a Customer Support Specialist - English to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

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Location:  US Locations; 100% Remote; Part-Time; Freelance

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location: US Locations Only

Customer Support Operator

CUSTOMER OPERATIONS · EU · FULLY REMOTE

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 2,000 clients across the fintech, crypto, transportation, trading and gaming industries including Mercuryo, Bybit, Huobi, Unlimint, DiDi, Poppy and TransferGo.

What You Will Be Doing:

• Responding to Customer Queries: Engaging with customers who initiate chat conversations seeking assistance, information, or support. Respond promptly and professionally to their inquiries
• Problem Solving: Analyzing customer issues and providing solutions or answers to their questions
• Gaining a deep understanding of the company’s products or services to provide accurate and helpful information to customers
• Listening to and empathizing with customers who have complaints, working to find resolutions that satisfy both the customer and company policies
• Documenting Interactions: Keeping accurate records of chat interactions, including customer details, issues, and resolutions. This documentation is often used for reference and analysis
• Continuous Learning: Staying updated on product or service changes, updates, and industry trends to provide the most relevant and accurate assistance
• Feedback and Improvement: Providing feedback to management regarding common customer issues, suggestions for improvement, and ways to enhance the chat support process
• Team Collaboration: Collaborating with other customer support team members, supervisors, and specialists when dealing with complex or escalated issues

About You:

• At least 6 months of experience in Customer Support in B2B/B2C
• Knowledge of Zendesk, LiveChat, Slack
• Ability to work during weekends (still only 5 business days a week)
• Excellent communication skills, multitasking, empathy, adaptability, time management, positive attitude
• Advanced English

What We Offer:

• Competitive compensation in compliance with your professional expertise
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore
• Remote first company – work from anywhere in the world
• Paid vacation and sick leave

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that ersity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a erse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

Department

Customer Operations

Role

Customer Support Operator

Remote status

Fully Remote

GitHub is hiring a remote Senior Manager, Support. This is a full-time position that can be done remotely anywhere in the United Kingdom.

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Customer Service Agent

LocationUS-N/A

ID102308

Category

Customer Service/Support

Position Type

Full-Time Hourly Non Exempt

Remote

Yes

Clearance Required

None

Overview

Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.

Primary Focus

The Customer Service Agent provides customer service support to the Cisco White Glove Program according to service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to the client while maintaining effective communications. All duties and responsibilities will be performed in accordance with the Mission, Vision and Core Values of Cayuse.

Responsibilities

Job Responsibilities

• Provides high-quality customer service to the client, responding to requests and issues accurately and promptly.
• Operates within established guidelines and procedures to independently deliver a full range of services to the customer.
• Uses examples and analogies as appropriate to facilitate understanding.
• Ability to document work clearly and accurately.

• Provides assistance and information to the client in a prompt manner.
• Manages continuous improvement through ongoing collection of data and information regarding customer requirements.
• Understand and responds to others’ using active listening skills and tactful communication.
• Incident, Problem & Service Request Management of contact center and related applications (managing Incidents/Problems, vendor escalations within Service Level Agreement and ensuring that SLA is met, as expected)
• Ability to resolve issues following the parameters and guidelines of the client.

• Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness.
• Ensures customer satisfaction through follow up and special efforts.
• Assist new employees with training through shadowing opportunities and explanation of work process as requested.

• Other duties as assigned

Qualifications

Minimum Qualifications:

• High School Diploma

• Prioritization and escalation to ensure timely resolution of cases. Walk partner through case process, ensure resolution.
• Partner engagement
• Partner support
• Registration Administration
• Registration renewal verifications
• Use Cisco related tools as necessary
• Update Excel trackers
• Research
• Update and create user guide documentation
• Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents

• Sound analytic and cognitive ability to troubleshoot technical problems.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment

Minimum Skills:

• Speaks with clarity, articulation, and is aware of own non-verbal communication.
• Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress.
• Demonstrate ability to learn quickly and thrive in high-energy team environment.
• Strong written and spoken communication skills.
• Must be able to work independently, as well as with a team.
• Ability to function in a erse work environment.
• Experience in a customer service role.
• Proficient in Microsoft and Adobe products including Excel, Word, PowerPoint, Acrobat, etc.

Reports to: Project Manager

Working Conditions

• Professional remote office environment

• Must be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.
• May be asked to travel for business or professional development purposes.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO Statement: Cayuse embraces ersity and equal opportunity in a serious way. We celebrate ersity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.

Pay Range

USD $15.00 – USD $15.40 /Yr.

Apply

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Customer Service Representative – LATAM (remote)

BUSINESS AND VIDEO VERIFICATION · EU · FULLY REMOTE

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 2,000 clients across the fintech, crypto, transportation, trading and gaming industries including Mercuryo, Bybit, Huobi, Unlimint, DiDi, Poppy and TransferGo.

We are looking for a Customer Service Representative. Join Sumsub’s team!

Your role and tasks:

• Effectively interact with users, including both verbal and written communication (the main language of communication with the clients is German)
• Safeguard data, ensuring confidentiality and security
• Adherence to legal regulations and company standards
• Paying attention to detail and precision when carrying out tasks
• Continuous updating of knowledge and skills in line with industry and regulatory changes
• Only inbound calls, no outbound calls, chats or emails required.
• No customer support or complaint handling required. Simply guide the user through all necessary steps

About you:

• Previous experience in customer service-based roles is considered an advantage, but no work experience is required. You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible
• Conversational German and English (knowledge of Italian, Spanish, French, Portuguese or Turkish would be a strong asset). Please, note that the main language of communication with the clients is German.
• Good communication skills
• Ability to navigate a large amount of information
• Able to have days off during the week instead of the weekend

We offer:

• Full-time position that requires only ~35 working hours per week, plus paid breaks
• Convenient work schedule: morning, evening, or night shifts & a floating weekend system that can be conveniently adjusted to your study schedule or personal life
• Performance bonuses
• Working with a product that matters. Our technology helps protect millions of users of online services worldwide
• 20 days of paid vacation leave

Let’s make the online world a safer place together!

We are a global community of innovators, creators, and thinkers, and we believe that ersity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a erse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

Department

Business and Video Verification

Role

Video Ident Agent

Locations

EU

Remote status

Fully Remote

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Title: Manager, Customer Support Workforce Planning

Location: Remote – U.S.A.

Job Description:

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company travel=””>TRAVEL”>travel=””>TRAVEL”>TRAVEL”>retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset – our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We’re united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

In this role, you will be a key influencer who loves discovering how to use data to help us improve, grow and manage our most valuable asset–our people. You are someone who is inspired to solve problems and prove (or disprove) hypotheses using data. You get super excited about and are interested in operations, and are motivated to create opportunities to drive process improvements.You are a dedicated customer service professional at heart, a believer in service excellence at all levels, and a lover of systems and technology to drive your decisions.

Your Success Profile

In Customer Support, you will help the team understand and coordinate the ideal staffing levels to meet our SLAs and to deliver optimal customer satisfaction. Reporting to the Director of Customer Support, you will be working across the team to optimize for the ideal configurations that drive employee and customer happiness.

What You Will Work On

• • Lead a team of Workforce Analysts

• • Own customer contact SLAs and report on our effectiveness

• • Develop and distribute reports to managers that reflect team and inidual productivity

• • Develop and implement long-term forecasting by creating detailed plans, asking probing questions, and analyzing trends and seasonality

• • Conduct comprehensive capacity planning to determine the required number of FTEs to handle forecasted demand across multiple service channels (phone, chat, written), while considering factors like concurrency and occupancy

• • Optimize schedules to ensure staff are deployed at the right times and in the right places to meet service demands efficiently across all supported channels

• • Manage real-time operations with urgency and prioritization, implementing strategies to mitigate volume spikes, ensuring adherence, and managing offline activities effectively

• • Effectively blend quantitative and qualitative data, both at a micro and macro level, to develop workforce strategies that maximize the performance of the business and the team

• • Collect feedback from all customer-facing teams and managers in Customer Support on how to better balance staffing and account allocations, to achieve top performance

• • Provide regular updates to Customer Support and Justworks leadership on incidents that affect customer contact volume, and any resulting trends

• • The role may require occasional evening or weekend work to address urgent staffing issues

• • Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

As a Manager, Customer Support Workforce Planning, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• • Consultative – takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.

• • Taking responsibility – being accountable, being committed, and accepting ownership for one’s decisions, actions, and behavior.

• • Adaptability – the ability to adjust your approach or actions in response to changes in your external environment.

• • Detail Oriented – exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

• • Analytical – uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• • Camaraderie – Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.

• • Openness – Your default is to be open. You’re willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.

• • Grit – You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and e in to get the job done well with a positive attitude.

• • Integrity – Simply put, do what you say and say what you’ll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.

• • Simplicity – Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• • Minimum of 5 years of workforce management experience in a contact center or customer service environment

• • Minimum 2 years of people management experience

• • Direct customer service experience and a passion for delivering service excellence

• • Proficiency in building and administering workforce management software and tools (eg NICE, PlayVox, etc)

• • Proven experience with building and maintaining customer service workforce management (WFM) models, data and systems

• • Experience in Zendesk or an equivalent CRM or customer contact system

• • Ability to exercise independent judgment and problem-solving skills

• • Strong analytical skills and interest in data acquisition and analysis

• • Collaborative with excellent communication and interpersonal skills, and excited to work with different teams on varied challenges

• • Highly independent and able to truly lead a functional area of Customer Support

• • Experience with SQL queries and data visualization preferred; Tableau experience a plus

• • Aligned with Justworks’ mission and our core values: Camaraderie, Openness, Grit, Integrity and Simplicity

The base wage range for this Remote position is targeted at $113,500 to $124,850 per year.

Remote”}”>#LI-Remote #LI-CD1

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.

Diversity At Justworks

Justworks is committed to maintaining a workplace where ersity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you’re in need of a reasonable accommodation, please reach out to us at [email protected]. Your comfort and success matter to us, and we’re here to ensure an inclusive experience.

Our DEIB Report and Our DEI Commitment

KeyCDN is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in Europe or the United States.

KeyCDN - Content delivery made easy.

Title: Customer Support Specialist, 2nd Shift (4pm – 1am ET)

Location: Remote – US

Job Description:

About the team & opportunity

What’s so great about working on Calendly’s Customer Experience team?

We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day.

Why do we need you? Well, we are looking for a Customer Support Specialist who has a curiosity for technology, critical problem-solving skills, and a desire to enable customers! You will report to a Manager of Customer Service being on the front lines of customer support issues during our second shift hours.

A day in the life of a Customer Support Specialist at Calendly

You will resolve tickets via Live Chat, Phone or Email promptly in a fast-paced environment and effectively maintain expert-level product knowledge. You will have the opportunity to participate in Calendly support initiatives and you will be measured by personal and team goals & metrics. Many customers have experienced the value of Calendly firsthand, and our team makes a huge impact on that experience. In order to stay at the top of industry customer service standards, we need to continually grow our team.

On a typical day, you will be working on:

• Be the first point of contact for our users when they need help or have questions, providing solutions and creating the very best Calendly support experience
• Help our customers schedule more meetings
• Take a consultative approach to problem-solving
• Maintain fantastic written communication skills
• Be a Calendly product, use-case, and scheduling industry expert
• Patiently empathize with customers with every interaction
• Attend ticket audits and receive active feedback on a regular basis
• Document & advance customer and internal issues appropriately
• Go above and beyond to serve our customers and your team (be a self-starter)
• Use your technical savviness and resourcefulness to assist customers relatively autonomously
• Take ownership over the customer experience you provide

What do we need from you?

• • 1+ years of experience in software (SaaS) customer support
  • Technical software troubleshooting skill and experience
  • Live Chat or Phone customer support experience a plus
  • Someone who thrives in a challenging, fast-paced environment and enjoys helping people
  • A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company
  • Drive and ability to thrive in a metrics-focused role and team environment
  • Phenomenal written and verbal communication skills
  • Outstanding time management skills
  • Someone who works collaboratively with a passionate, customer-centric team
  • Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

Our ideal candidate will thrive in a fast-paced, high-volume, email, phone, and live chat-based customer support environment. This role will require product expertise, exemplary time management skills, critical thinking about problem-solving, and effective communication throughout the customer experience. Due to the hours of coverage, it is imperative that the person in this role exercise good, professional judgment and be able to thrive in a relatively self-sufficient context. We’re looking for self-starters who are curious and intrinsically motivated to make an impact.

What’s in it for you?

Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey.

If you are an inidual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected] .

Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Hawaii, California, Montana, North Dakota, South Dakota, Nebraska, Iowa, and West Virginia, you will not be eligible for employment. Note that all inidual roles will specify location eligibility.

All candidates can find our Candidate Privacy Statement here

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

The ranges listed below are the expected annual base salary for this role, subject to change.

Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.

Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Quarterly Corporate Bonus program (or Sales incentive), equity awards, and competitive benefits.

Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:

• Tier 1: San Francisco, CA, San Jose, CA, New York City, NY
• Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.
• Tier 3: All other locations not in Tier 1 or Tier 2

Tier 1 Hourly

$19.62—$26.55 USD

Tier 2 Hourly

$19.62—$26.55 USD

Tier 3 Hourly

$19.62—$26.55 USD

Superside is hiring a remote Customer Success Team Leader. This is a contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Superside - Hassle-free design for enterprise teams.

Title: Customer Advocate (New Business Sales)

Location: United States (Remote)

Type: Full-time

Workplace: remote

Category: Customer Advocacy

Job Description:

About LogicManager:

LogicManager leads the Risk Management Software industry, with outstanding feedback from our customers on G2. From navigating the See-Through Economy to championing Environmental, Social, and Governance (ESG) practices, our software empowers global organizations to uphold their reputations and protect stakeholders.

LogicManager is a dynamic remote tech firm that cultivates an environment supporting internal growth and development. We take pride in being designated as a Great Place to Work®, a testament to our commitment to creating an exceptional workplace. As a remote work environment, we prioritize work-life balance, transparency, and collaboration. Our innovative approach to customer satisfaction, recognized as a competitive advantage in our customer-centric Go-To-Market (GTM) strategy, sets us apart.

About This Opportunity:

We are seeking an experienced, high-energy, outcome-driven professional to join our team as a Customer Advocate (New Business Sales). We are passionate and committed to treating our sales prospects with respect, trust, integrity, and kindness to help our prospective customers solve their challenges rather than selling. Our inbound marketing-driven customer acquisition approach is a highly collaborative, business value-driven proven process that is committed to customer enablement. Our high-tech and innovative guided sales platform provides intuitive and structured support for curious, critical-thinking, and ethical professionals motivated by successful outcomes. This is a fantastic opportunity for a proactive inidual who enjoys solving for the customer.

What is Customer Advocacy?

The Customer Advocate’s role is responsible for the full new customer acquisition lifecycle working to clarify customer needs and priorities and demonstrate how our software solutions are a match for those needs.

What You’ll Do:

• • Customer Engagement: Engage 1:1 with potential customers, understanding their challenges and aligning them with our solution packages during initial and subsequent conversations.
  • Journey Guidance: Guide prospects through the customer journey, highlighting how LogicManager can address their risks and realize their objectives.
  • Lead Management: Manage a pipeline of inbound leads, initiating and nurturing relationships with prospective customers.
  • Product Demo: Demo LogicManager’s software to leads generated through inbound marketing.
  • Professional Development: Achieve qualifications in our leading solution areas, including Enterprise Risk Management, Security & Privacy, and more.
  • Team Collaboration: Work closely with marketing and tech teams to refine existing solutions or launch new products.
  • Value Contribution: Offer your insights, strategies, and vision to reinforce our company’s values, culture, and future aspirations.
  • Professional Advancement: Elevate your career by actively engaging and contributing to our vibrant company community.

About You and What Skills You’ll Need:

• • Experience: 2+ years in customer success or sales role at a B2B SaaS company
  • Philosophy: Prioritizes customer experience over transactional sales
  • Communication: Exceptional communication capabilities
  • Analysis: Proficient analytical and problem-solving abilities
  • Comprehension: Advanced reading comprehension and critical reasoning
  • Accountable: Embraces a positive outlook with a high degree of accountability
  • Goal-Oriented: Clear focus on objectives, maintaining regular activity tracking to achieve them.
  • Work Eligibility: Authorized to work in the US (sponsorship not available).

What Sets LogicManager Apart?

– Award-Winning Community: Our commitment to a vibrant, collaborative, and mission-driven culture has earned us the certification of a Great Place to Work® each year since 2016. As LogicManager flourishes, we’re dedicated to nurturing its inherent culture. We aim to attract those who feel the same way about building a community rooted in mutual trust, respect, integrity, kindness, and fairness.

– Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, benefits, paid vacation, and more. We also celebrate our successes with frequent company-sponsored activities and events.

– Remote Flexibility: We believe in the quality of work over its location, fully supporting and offering a remote work experience to our team.

– Global Presence: We serve our growing base of customers throughout North America (AMER), Europe, the Middle East and Africa (EMEA), and Asia Pacific (APAC).

Please note: You must be authorized to work in the US, as we currently cannot provide sponsorship.

LogicManager is committed to being an equal opportunity employer. We celebrate and support ersity, and work every day to create an inclusive work environment that represents the world that we live in.

By submitting your application, you agree that LogicManager may collect your personal data for recruiting and related purposes.

LogicManager’s Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over LogicManager’s use of your personal information.

Webflow is hiring a remote Technical Support Associate, EMEA. This is a full-time position that can be done remotely anywhere in Ireland or the United Kingdom.

Webflow - Responsive web design tool, CMS, and hosting platform.

Title: Customer Support Associate (Remote)

Location: Remote, United States

Job Description:

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. This remote role reports to a Customer Support Team Lead.

Your first two weeks at Squarespace will include mandatory virtual training from July 29 to August 9 taking place in Central Time. To apply, you must currently live within: Arizona, Iowa, Kansas, Missouri, New Mexico, Tennessee, or Utah.

You’ll Get To.

• • Respond to customer-submitted live chats and email in a timely manner

• • Queue-based, typing work will account for approximately 90% of the role

• • Live Chat is our primary channel of support in this role

• • Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries

• • Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat

• • Stay up to date on new product features and improvements

• • Identify isolated customer experiences and escalate important issues

Who We’re Looking For

• • Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us

• • 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)

• • Expertise with written communication and the ability to spot spelling and grammar errors

• • Proficiency with decoding conversations, identifying the cause, and aligning on end goals

• • Capability of prioritizing competing requests

• • Familiarity with the Squarespace platform

• • Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

• • Currently live within: Arizona, Iowa, Kansas, Missouri, New Mexico, Tennessee, Utah

Benefits & Perks

• • A choice between medical plans with an option for 100% covered premiums

• • Health Savings Account with Squarespace funding

• • Fertility and adoption benefits

• • Supplemental Insurance plans

• • Headspace mindfulness app subscription

• • Retirement benefits with employer match

• • Flexible paid time off

• • Up to 20 weeks of paid family leave

• • Equity plan for all employees

• • $100 per month remote Stipend

• • Access to supplemental insurance plans for additional coverage

• • Education reimbursement

• • Employee donation match to community organizations

• • 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $17.55 USD per hour

The hourly rate for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the ersity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-BW1

Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.

Title: Customer Support Specialist (Part time)

Location: United States (Remote)

Job Description:

Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry, previously controlled by legacy credit agencies, with a better product and intense customer focus. We handle hundreds of thousands of income and employment verifications every month, and continue to grow our market share in the mortgage lending and tenant screening markets.

As a Customer Support Specialist at Truework, you will play a key role in helping us deliver our product to our customers daily. Our operations team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.

We are looking for a motivated and independent thinker with strong experience in high-volume call centers. We value tenacious curiosity and the ambition to deliver diamond-level service without exception.

Responsibilities

• • Independently resolve high volumes of inbound tickets via phone, email, and chat, aiming to solve 25-40 daily tickets while meeting SLAs.

• • Troubleshoot complex technical issues, providing clear solutions to customers.

• • Engage in proactive customer outreach initiatives to minimize recurring issues.

• • Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards.

• • Communicate effectively with internal teams and customers, ensuring all necessary information is gathered to support Truework platform users.

• • Escalate ambiguous issues to the appropriate teams for resolution.

• • Continuously improve the income and employment verification process by understanding its nuances and identifying potential bottlenecks.

The work schedule for this role is flexible, up to 25 hours per week, with shifts assigned Monday through Friday between 5:00 AM to 5:00 PM Pacific Standard Time.

Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet connection is required.

You may be a fit for this role if you

• • Have a minimum 2 years of experience providing technical support in a high-volume call center or similar environment

• • Are dedicated to delivering a world-class customer experience

• • Hold yourself to the highest standards when it comes to organization and efficiency

• • Thrive in a fast-paced, collaborative environment

• • Are resilient and known for remaining calm in high-pressure situations

• • Have excellent verbal and written communication

• • Are highly disciplined and can juggle multiple moving pieces and details at once

• • Have a proven track record of excellence

• • Are adaptable and motivated with a strong work ethic

• • Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions.

Would be nice to have

• • A Bachelor’s degree in a related field

• • Enjoy following a process and are motivated to point out areas for continuous improvement

Compensation

Our cash compensation for this role is targeted at $16 – $21 per hour. Final offer amounts are determined by multiple factors including candidate expertise.

Bring Your TRUE Self to Work.

One of our 4 values at Truework is Valuing Diverse Perspectives, and we are on a mission to create a company that is the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work.

Truework is proud to be an Affirmative Action, Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Truework considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Truework is also committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

1Password is hiring a remote Senior Manager, Customer Success & Onboarding. This is a full-time position that can be done remotely anywhere in the United Kingdom.

1Password - The world's most-loved password manager.

Title: Customer Care Advocate

(Tuesday – Saturday – 10:00a-6:30p CST)

Location: Remote US

Job Description:

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care.Join Us Now!

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities:

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools – especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor’s Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

What’s In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!

FLSA Status: Non-Exempt

#LI-WB-1

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

$38,300—$47,800 USD

As a part of our core values, we ensure a erse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified iniduals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]

About iRhythm Technologies

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

Title: Manager, Customer Support

Location: Remote

Job Description:

7shifts is an all-in-one team management software platform designed for the restaurant industry. Were used by 1 in 10 restaurant workers and over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.

As the Manager, Customer Support at 7shifts you will lead team performance, provide coaching, and ensure exceptional customer experiences. Reporting to the Director, Service Delivery you will be pivotal in advocating for resources, leading projects, and refining our service delivery approach. Your collaborative and strategic efforts with internal stakeholders will focus on improving processes, implementing cross-training initiatives, and enhancing playbooks to boost efficiency and foster high performance.

Were building an inclusive work environment that is representative of the erse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.

What youll do:

• Actively manage team performance by setting clear KPIs and fostering a high-performance culture to ensure exceptional service delivery
• Provide coaching and development to team leads and inidual contributors, ensuring they have the necessary skills to provide exceptional service to customers
• Represent the Service Delivery Support team both internally within the Service Experience department and cross-functionally, advocating for resources and support needed for team success
• Take ownership of high-priority projects aimed at advancing the Service Experience department and improving overall service delivery
• Provide strategic thought leadership to contribute to the development of the Service Experience strategy
• Enhance the Service Delivery model to meet evolving business needs through initiatives such as cross-training and channel optimization
• Lead departmental and cross-functional projects focused on process improvement and playbook enhancements, collaborating with various teams to drive efficiency and improve customer service

What you bring:

• Proven experience managing customer support teams in SaaS, adept at utilizing various models to ensure exceptional customer experiences
• Demonstrated ability to lead large teams and mentor leaders, with a track record of cultivating high-performance teams through effective leadership
• Proficient in navigating ambiguity and making well-considered decisions, willing to take calculated risks and explore innovative approaches to service delivery
• Possess a comprehensive understanding of business strategy and adeptness in aligning team goals with organizational objectives, demonstrating confidence in leading teams through periods of change
• Track record of project ownership from ideation to implementation, effectively balancing strategic initiatives with day-to-day team management responsibilities
• Collaborative by nature, with strong interpersonal skills, fostering curiosity-driven conversations focused on driving outcomes for both teams and the business

Itd be even cooler if you had:

• Proficient in operational requirements for US & CAD payroll products
• Skilled in building and scaling teams, with insights into necessary technologies for success
• Previous experience in the restaurant or restaurant tech industry

• Opportunity: Its an exciting time to work at 7shiftsour product is evolving and our team is scaling quickly. Scale like this offers many unique learning opportunities in a short period of time, accelerating the professional growth of our team members
• Challenge: Were tackling real problems for restaurant owners and were just getting started. Working at 7shifts means playing a key role in solving those problems and elevating an entire industry
• Culture: Theres a reason were one of the best workplaces in North America! We value integrity, adaptability and collaboration in an environment that moves quickly to drive incredible impact
• Equity: Equity in a Series C, VC-backed SaaS companyenabling every team member to be an owner of their future success!
• Health and Wellness: Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives
• Flexibility: Our team is intentional around how and where we workwhether thats remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer a flexible vacation policy to encourage everyone to recharge when they need it. Oh, and a 90 Day Shift program that supports our team members in exploring the world
• Support: We set our team members up for success with the latest Apple technology, a home office set up, and some fun 7shifts swag to make it official! Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more

Fleetio is hiring a remote Customer Onboarding Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Fleetio - Modern fleet management software.

Bilingual Customer Support Specialist – Remote

Locations

Time type: Full time

At the American Cancer Society, we’re leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from erse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the ersity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their erse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The (Bilingual) Customer Support Specialist provides enterprise customer service and technical support for donors, fundraisers, event participants, staff and volunteers of the American Cancer Society through various channels, including phone, chat, email, and/or social media in both English and Spanish communications. The delivery of customer service and support to include customers’ fundraising/donation activities, ACS’ software and website interactions, events and volunteer related needs. The Specialist supports English and Spanish speaking customers with specialized inquiries using various resources and technical applications. The Specialist demonstrates the highest level of customer service and promotes resolution of issues through positive and deeper customer engagement. The Specialist utilizes Salesforce for tracking, information gathering and/or trouble shooting issues or concerns. The Specialist utilizes impartial interpretation skills while accurately and effectively translating all necessary information in Spanish and English.

This is a permanently remote position which can be home-based anywhere in the U.S

MAJOR RESPONSIBILITIES

• Handles a high volume of inbound and outbound contacts regarding ACS income generation programs, events, volunteer interests and related websites and software.
• Assesses customer requests and implied needs, using appropriate probing and clarifying questions.
• Precisely and accurately interprets critical information into equivalent terminology in the patient’s native language.
• Must be able to navigate between English and Spanish communications call-to-call, chat-to-chat, and/or email-to-email.
• Will read content, including complex technical solutions, in English and translate it in the moment into a Spanish language conversation/written communication.
• Attempts first contact resolution by leveraging technology and analytical skills to provide support and accurate information delivery.
• Takes complete ownership of requests, utilizing resource navigation and analysis skills to resolve constituent’s needs.
• Exercises independent judgment and discretion to appropriately triage urgent and/or complex technical issues to the appropriate level of support staff.
• Provides a high level of professionalism, customer service and cultivation with all customer interactions.
• Neutralizes escalated customers through excellent rapport and customer engagement.
• Resolves issues in multiple systems and ensures contacts and issues are correctly documented in all appropriate enterprise CRM systems.
• Utilizes administrative rights to troubleshoot and resolve web application, revenue generating and volunteer program issues.
• Employs extensive knowledge of ACS’ events, volunteer activities and programs to educate customers on how to navigate and use websites and tools’ features.
• Uses all available educational resources and trainings to keep abreast of new developments in relevant software, ACS policies and customer satisfaction techniques.
• Follows appropriate processes and procedures through use of Outlook, SharePoint and other tools.
• Promotes relationship development for continual constituent engagement and revenue growth.
• Identifies tailored opportunities to further engage customers to foster a mutually beneficial relationship.
• Assesses and reports opportunities for process improvements and report any website, related program outage or technical issue and customer feedback to appropriate resource.
• Translates English internal and external information to Spanish. Provide Spanish translation service to facilitate communication with Spanish-speaking customers, and at times for other associates.
• Abides by ACS policies and security requirements. E
• Educates customers on additional engagement opportunities with the organization, as appropriate.
• Takes ownership of personal performance and development by engaging in coaching discussions with Manager.
• Additional duties as assigned, including projects and testing of new and enhanced process, procedures, programs and software.

FORMAL KNOWLEDGE

• Some college and/or combination of two years business experience, preferably in a customer service-related position or tech support environment.
• One year experience utilizing bilingual English / Spanish skills in a contact center or customer service role strongly preferred Work from home experience desirable.

COMPETENCIES/SKILLS

• Written and verbal language proficiency required in Spanish and English.
• Communicates effectively, with excellent written and verbal communication abilities required.
• Interpersonal savvy, with strong interpersonal skills required.
• Experience with managing ambiguity and complex situations.
• Demonstrated prioritization of customer focus by exhibiting strong ownership of customer concerns and thoroughly attempts resolution.
• Ability to read, comprehend and deliver information quickly to erse constituencies.
• Ability to multi-task within simultaneous oral and written activities.
• Skill in organizing resources and establishing priorities using analytical and problem-solving skills.
• Highly motivated self-starter who can also work as a member of a virtual team, leveraging a variety of channels to communicate with teammates and leadership.
• Strong computer skills required, including demonstrated experience with computer applications using Windows and related software applications.
• Typing proficiency of 50 WPM and ability to satisfactorily pass a pre-hire technology assessment and training assessments.
• Demonstrated experience working with Salesforce, online fundraising applications, mobile apps, social media, etc. preferred.
• Keen attention to detail – effective time management skills required.
• Comfortable working in a constantly changing environment, adapting quickly to new techniques and process changes, and can act as a change agent.
• Proven ability to multi-task, including the ability to read, comprehend and deliver information quickly to erse audiences.
• Ability to handle pressure/stress, handle responses to criticism tactfully and maintain professional demeanor. Demonstrates excellent judgment and decision-making skills.

SPECIAL MENTAL OR PHYSICAL DEMANDS

The starting rate is $21.25/hr. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

About Us

• Contacting warm and hot leads via phone or email to schedule appointments for air duct cleaning services.
• Engaging leads in meaningful conversations to understand their needs and educate them about the benefits of our services.
• Building rapport with potential clients and providing exceptional customer service throughout the scheduling process.
• Following up with leads to confirm appointments and address any questions or concerns they may have.
• Collaborating with the sales and marketing team to optimize lead generation strategies and improve conversion rates.
• Continuously learning about our services, industry trends, and best practices to enhance performance and effectiveness.

• Excellent English level, spoken and written
• Excellent communication, interpersonal and problem solving skills
• Ability to build rapport quickly and effectively.
• Previous experience in customer service, sales, or appointment setting is preferred but not required.
• Willingness to learn about the air duct cleaning industry and our company's services.
• Previous experience with HubSpot or other CRM preferred but not mandatory

• Payment every week with opportunities for performance-based bonuses.
• Flexible work schedule.
• Comprehensive training and ongoing support to enhance your skills and knowledge.
• A positive and collaborative work environment where your contributions are valued.

Salary and compensation

QuickNode is looking to hire a Customer Success Specialist to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Title: Customer Support Specialist – Remote US

Location: United States

Job Description:

The Opportunity:

As a Customer Support Specialist at Seamless.AI, you will manage tier 1 related cases from our clients via phone and email.

Our platform provides sales and marketing professionals with real-time contact data using our search engine app, browser extension, and AI validation and verification. The Customer Support Specialist will need to quickly develop subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success!

Responsibilities:

• Work 100% remotely to assist our customers and effectively resolve issues through email and phone
• Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Show composure, resilience, and flexibility when working with clients on a daily basis
• Develop a solid knowledge of Seamless.AI to assist clients with Tier 1 related issues
• Assist customers with the documentation needed to transfer ownership or add billing authorized administrators to their organization
• Collaborate with Customer Success team to ensure clients are being provided a well rounded experience and are able to utilize all resources available to them

Skillset:

• Are passionate about the customer experience and have previous experience assisting customers via email or phone
• Can autonomously troubleshoot and triage client issues ultimately take full ownership to provide a full resolution to the customer or assist in transferring their case to our Tier 2 team or other departments as necessary
• Have excellent verbal and written communication skills

Education and Requirements:

• 0-1+ Years of customer support experience required

Check out what our employees think about working at Seamless: CLICK HERE

Seamless.AI has been delivering the world’s best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. Our product has been recognized by G2 in 2024 in the following categories: Best Software Products Overall, Best Software Products for Small Business, and Highest Satisfaction Products. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020,2022, and 2023, Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance, and Purpose Jobs best place to work in 2024. We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.

1Password is hiring a remote Sr Community Fulfillment Specialist. This is a full-time position that can be done remotely anywhere in Canada or the United States.

1Password - The world's most-loved password manager.

TRM is looking to hire a Director of Customer Success Operations to join their team. This is a full-time position that can be done remotely anywhere in North America.

Customer Care Specialist- CSID Van Buren, 6/27/24

• Employees can work remotely
• Full-time
• Employee Status: Regular
• Role Type: Home
• Job Posting – Salary Range: $28,704 – $46,226
• Department: Customer Service
• Schedule: Full Time

Company Description

Experian is the worlds leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share thatFORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, weve been named in the100 Worlds Most Innovative Companies by Forbes Magazine.

Job Description

Job Description

Looking for:Agents to workremotely for our Van Buren, ARCall Center!

• Start Date: 6/27/2024
• Compensation:$15.00/hr.
• Performance Bonus:Eligible for a $1,500(additional details below)

What youll be doing

Experian is seekingCustomer Care Specialiststo join our growing Call Center inVan Buren, AR. This is a great opportunity for someone passionate about providing excellent customer service, can interpret and analyze consumers’ written or verbal grievances or disputes, and has strong computer skills. An ideal candidate will be resourceful and have the ability to learn quickly and be empathetic with our customers. Additionally, you will:

• Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area
• Effectively handle escalated customer issues in a professional and timely fashion

Qualifications

Qualifications

High School Diploma or GED

• At least one year of customer service experience
• To thrive in this role, you are comfortable using acomputer to perform business functions andcan provide clear and concisewritten and verbalcommunication to customers
• During training and team meetings, you will be required to be on camera using your computers webcam
• Must be able to successfully pass background screening which will include a criminal background check, employment verification, education verification, credit check as well as a drug screen.A reasonable accommodation is available for iniduals testing positive when they have been prescribed marijuana for medical reasons, but no accommodation is available for the recreational use of marijuana.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and erse team where people love their work and love working together. We believe that ersity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every inidual and want you to bring your whole, authentic self to work. For us, this isThe Power of YOUandand it reflects what we believe. Seeour DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact usherefor the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian Careers – Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

GitHub is hiring a remote Senior Manager, Support. This is a full-time position that can be done remotely anywhere in Australia.

GitHub - The world's leading software development platform.

Online Reputation Analyst

• Worldwide
• Remote OK
• Full-Time
• Remote

Were growing! Don’t miss the opportunity to be part of our global team as our Online Reputation Analyst.

About us:

At iVisa we believe that traveling should be simple. Thats why over 1 million travelers have chosen us to facilitate their passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 80% year on year. We know our biggest strength is our people and were looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!

Why iVisa?

• Collaborative, friendly, and erse culture: We foster an inclusive and vibrant atmosphere, featuring a dynamic and international environment with flat hierarchies and exceptionally amiable colleagues.
• Work from anywhere: We embrace a remote-first approach, yet we offer the opportunity for periodic in-person gatherings.
• Mental wellness sessions: Our sessions are led by certified psychologists to support your mental health.
• Training Allowance: Access an outstanding learning platform to facilitate your professional growth.
• Extended Family Leave policy: Our policy covers all birthing parents, non-birthing parents, and adopting parents.
• Thrive in a highly tech-savvy company equipped with cutting-edge tools and the power to make a substantial impact.
• Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree, allowing you to contribute to our environmental initiatives.
• Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above.

As an Online Reputation Analyst, you’ll be responsible for:

• Actively manage social media and review platforms to monitor and respond to user comments, messages, and reviews, ensuring a positive company image.
• Collaborate with the customer support team to address complex or critical cases that may affect the company’s reputation.
• Analyze data and metrics related to online reputation to identify opportunities for improvement and data-based decisions.
• Work closely with other teams such as product, fulfillment, and marketing to execute improvement action plans.
• Develop strategies to improve the customer experience and foster the loyalty of users who have negatively impacted their customer journey.
• Demonstrate empathy, connection, and determination to always provide the best user experiences, ensuring a positive company image online.

What will make us choose you?

• Previous experience in hospitality/customer success/customer loyalty / online reputation management or similar, preferably in the visa and travel document processing industry.
• Data analysis skills to create and interpret reports and metrics. Build data-based action plans.
• Ability to identify improvement opportunities from the analyzed data and scale them effectively within the organization.
• Excellent communication, and empathy to interact with users effectively and positively.
• Determination and commitment to ensure the best experience for users, even in negative situations, demonstrating a proactive and resolution-oriented attitude.
• Problem-solving skills and proactiveness are a must.

iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition.

Apollo is hiring a remote Customer Advocate. This is a full-time position that can be done remotely anywhere in Philippines.

Apollo - Apollo is the all-in-one sales intelligence platform.

Director of Customer Support

Location

Remote

Type

Full time

Department

Customer Support

Compensation

• $110K $140K

Community Phone

Remote First and Always

At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We’re a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn’t just connect them, but protects them. We’re also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We’re not just providing a service; we’re fostering relationships.

If youve ever felt the frustration of dealing with mega corporations that nickel and dime you, we get it. No robots, no scams, and definitely no hidden fees. Imagine a world where your call is answered by a human, scams are a thing of the past, and you’re not constantly watching your wallet. We prioritize transparency and trust, offering simple contracts that are free from hidden fees.

Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.

As a venture-backed, Y-Combinator graduate, we’ve evolved from a small team in 2018 to now over 80 fully remote team members spread across 15 countries and even more time zones. We proudly serve over 15,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we’re looking for folks who share our passion for improving the lives of our customers through both technology and human connection.

Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let’s connect the dots one call at a time.

About the role

We’re searching for a seasoned Customer Support leader to join our team and take our post-sales customer experience to the next level. The ideal candidate has an entrepreneurial spirit and has experience building high-performance Customer Support teams and processes that drive a world-class customer experience, preferably within a rapidly scaling company.

Were looking for a hands-on leader who is eager to roll up their sleeves and get stuck in! You will have the privilege of overseeing a dynamic and energetic team of Customer Support professionals, each hungry to learn and dedicated to delivering excellence in every interaction with our valued customers. Your responsibilities will extend beyond mere supervision; you will be tasked with inspiring, motivating, and empowering your team to perform at their best, fostering a culture of collaboration, accountability, and continuous improvement.

You are expected to spearhead initiatives to drive continuous improvement in customer experience by identifying opportunities for optimization and innovation across our entire customer journey. Your ability to think strategically and execute initiatives will be pivotal in enhancing efficiency, effectiveness, and scalability across the Customer Support function, ultimately leading to elevated levels of customer satisfaction and loyalty.

In summary, as the Director of Customer Support at Community Phone, you will be a customer-obsessed, problem-solving, team-building powerhouse, entrusted with leading the team that cares for Community Phone’s most important asset, our customers.

You will

Lead the Charge:By forging a Customer Support team that delivers a world-class customer experience

Be the guardian of customer experience:You will live and breathe our customer experience. Nobody will fight or push harder for the organization to align around the customer experience we deliver.

Be a churn-busting machine:You’ll also be in charge of building a deep understanding of the drivers of churn and working tirelessly with the rest of the organization to drive churn down.

Build efficient and scalable solutions:Youll define, develop and implement scalable workflows and systems that allow us to repeatedly delight our customers.

Work With the Best:Youll be working with the heads of our Marketing, Sales, and Product departments as well as our CEO to ensure our customers are always front and center of our strategic planning and decision-making.

You are

A Systems Thinker:You understand the full customer journey, and you work tirelessly to deliver a customer experience that delights. You know your customer metrics by heart, know the biggest constraints to the customer experience and are bubbling over with ideas for how to address them.

A Scientist:You have designed successful (and unsuccessful) experiments before and built the analytics required to know if they are successful. You are tireless in identifying and testing a wide range of hypothesis

A Customers Advocate:You will be the voice of the customer in every interaction across our business.

A Tinkerer:You know how to balance optimizing vs. overhauling, and youll work with other departments on the nitty gritty details to deliver meaningful change.

A Proven Leader:Experienced in managing and leading Customer Support/Success teams within a scaling organization.

Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We’re always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , we’re able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

Compensation

Our range is up to $140,000 for this position. Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.

Title: Customer Support Agent

Location: Remote

Job Description:

Why hear.com?

• A global company with a long-term vision and strong growth!
• Remote Flexibility
• Benefits: Medical, Dental, Vision, 10 sick days + PTO, Parental leave, matching 401k

During a typical day, you will:

• Provide excellent customer service during each call with customers
• Contribute towards successful achievement of customer service KPI’s (i.e. call time, first call resolution and customer satisfaction)
• Handle high call volume – Inbound, Outbound, Email/Chat support
• Help improve our customer service by providing feedback regarding recurring customer issues to further improve our service
• Develop inidual based solutions on the requirements of the customer
• Be able to act as the liaison between customers, Partner’s, and Sales Consultants
• Communicate with team to ensure a smooth experience for our customers
• Provide knowledge and in-depth advice for hearing loss

Your Profile:

• Must have Inbound/Outbound call experience
• Self-starter spirit who takes initiative
• Organized & Detail Oriented
• Team player attitude
• Ability to work well in a fast-paced environment
• Preferred background in Customer Service
• Available to work 8 hour shift between 8:00 AM – 8:00 PM, Monday – Friday with rotating Saturdays.

What We Offer:

• An opportunity to work with happy and grateful customers every single day
• A chance to grow with an innovative company
• A unique content-driven, top-performing and family-type work culture
• A high degree of autonomy and responsibility from day one
• An open-minded and international working environment that fosters creativity
• Excellent salary and benefits package with entrepreneurial incentives

Check us out…

• Tiktok: @hear.com_hearingloss
• Instagram: hear.com_Official
• website:www.hear.com

About Us…

hear.com is the fastest-growing hearing care company globally. We are driven by our belief that every person should hear well to live well. With our unique digital business model, we have changed the way hearing care is provided. We are a profitable global health-technology company with origins in Europe. Since starting our journey in 2012, we have helped hundreds of thousands of customers get on the path to better hearing. In just 12 years, we have grown from 2 to over 1,100 team members. We help our customers hear well to live well in 7 international locations from Miami to Seoul. We promise to ourselves: to define the future of hearing care, never to be corporate, and to always live Day One.

Join us now as we are shaping this fascinating consumer healthcare space!

Apollo is hiring a remote Head of Customer Enablement. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Apollo - We help developers build great apps.

CB Insights is hiring a remote Senior Manager, Customer Success. This is a full-time position that can be done remotely anywhere in the United States.

CB Insights - We build software that predicts technology trends.

Kiln is looking to hire a Technical Customer Support (Blockchain) to join their team. This is a full-time position that can be done remotely anywhere in the United Kingdom or on-site in London.

Title: Customer Service Representative (Remote) (Remote)

Location: US Remote

Category: Customer Service

Job Description:

Everlight Solar is seeking a skilled highly energetic and motivated inidual to join the Everlight Solar team as a Customer Service Representative! This entry level position is full-time, remote, and will require some night(s) and weekend(s) work. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence.

Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)

Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters inidual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.

Responsibilities:

• Handle high amounts of incoming calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Manage complaints, provide proper solutions and options; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Establish and build relationships with our customers
• Go the extra mile to engage customers

Requirements:

• Some proven customer support experience or experience as a client service representative is preferred
• Strong phone administration skills and active listening capabilities
• Ability to work independently and as a member of various teams and committees
• Strong attention to detail
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• Ability to operate in a fast-paced environment
• Ability to work nights & some weekends
  • 1pm – 11pm CST, 4 days/ week with rotating Saturdays or
  • 3pm -11pm CST M-F with rotating Saturdays

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• PTO
• Sick and Safe Time
• Paid Holidays Off

Salary: $30,000-$40,000/ year

Everlight Solar is proudly an Equal Opportunity Employer. We value ersity of all types and are excited to work with talented iniduals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.

Customer Support Supervisor

Location: Remote Remote PH

Job Description:

NeoWork is currently seeking an experienced and motivated Customer Support Supervisor (Chat/Phone) to join our team. As a Customer Support Supervisor, you will be responsible for overseeing our customer support operations, managing a team of support representatives, and ensuring the delivery of exceptional customer service.

At NeoWork, we pride ourselves on providing top-notch support and assistance to our clients. As a Customer Support Supervisor, you will play a vital role in maintaining high customer satisfaction levels and driving continuous improvement in our support processes.

We are looking for an inidual with strong leadership and communication skills, a proven track record in customer support, and experience in managing a team. The ideal candidate is a proactive problem-solver, with the ability to inspire and motivate team members to deliver excellent customer experiences.

Responsibilities

• Manage and oversee the day-to-day operations of the customer support team
• Supervise, train, and mentor support representatives to ensure high quality and consistent customer service
• Set performance goals and conduct regular performance evaluations
• Handle escalated customer inquiries and provide effective resolutions
• Collaborate with other departments to address customer needs and improve processes
• Analyze customer support data and identify trends and areas for improvement
• Implement and maintain customer support software and tools
• Stay updated on industry trends and best practices in customer support

Requirements

• 5+ years of experience in customer support, with at least 2 year in a supervisory role
• Proven track record in delivering exceptional customer service
• Excellent leadership and team management skills
• Strong communication and interpersonal skills
• Ability to analyze data and make data-driven decisions
• Experience with customer support software and tools
• Strong problem-solving and decision-making abilities
• Ability to work well under pressure and meet tight deadlines
• Owned computer or laptop and stable internet connectivity.
• Knowledgeable in Office 360, Google Apps, and client-facing communication.

Benefits

• We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA.
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client’s needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.

Invitae is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Invitae - A genetic information company.