Creator/Customer Support Specialist (100% Remote Worldwide)

Remote

Prague, Praha, Hlavn msto, Czechia

$34,000 – $38,000 per year

Customer Support

Job description

vidIQ is seeking a dedicated and enthusiastic team member to join our Creator Support Department as a Creator/Customer Support Specialist.You will play a crucial role in providing support to our valued users.

In this role, you will be responsible for:

• Assisting users with their inquiries and providing timely and accurate solutions
• Offering guidance and support to users on how to effectively utilize vidIQ’s features and tools
• Identifying and troubleshooting technical issues and escalating them to the appropriate teams if needed
• Building strong relationships with users and ensuring their satisfaction with our services
• Collecting feedback from users and sharing it with the product development team to help improve our platform

Job requirements

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• 2+ years experience in providing customer support
• Knowledge of YouTube and other social media platforms
• Understanding of video content creation and optimization
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Flexibility to work in shifts, including weekends and holidays
• Proficiency in using customer support tools and software (Intercom, Asana, Stripe)
• Ability to work from 6 am to 2 pm PST, including both weekends

Nice to have:

• You haveyour own small YouTube channel
• Proficiency in different languages

At vidIQ, we value teamwork, innovation, and a positive work environment. We believe in empowering our team members to grow personally and professionally and providing ample opportunities for career development.

If you are looking for a challenging and rewarding role where you can make a difference in the lives of content creators, vidIQ is the place for you. Join our team and be part of our mission to help creators level up on YouTube.

We look forward to reviewing your application & your interest in vidIQ.

User Interviews is hiring a remote Content & Community Director. This is a full-time position that can be done remotely anywhere in the United States.

User Interviews - The user research system for teams of any size.

sFOX is looking to hire a Client Success Associate to join their team. This is a full-time position that can be done remotely anywhere in the United States.

GitLab is hiring a remote Customer Success Manager (LATAM). This is a full-time position that can be done remotely anywhere in Americas.

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Customer Service Representative

Remote, US

Full time

job requisition id

R-00129214

Leidos is a Fortune 500 company aimed at embracing and solving some of the worlds most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.

POSITION SUMMARY (program supporting/general position overview):

Leidos is seeking an Entry Level Customer Service Representatives (CSRs) to respond to incoming contacts from consumers that have been victims of identity theft and consumer fraud. Must efficiently document consumer complaints into a secure database, provide educational materials/referrals, while providing A+ customer service.

The expected shift is 9:00 am to 5:00 pm (EST) / 6:00 am – 2:00PM (PST)Monday through Friday.

PRIMARY RESPONSIBILITIES:

Respond to inbound calls. Provide excellent customer service. Document consumer data into web application. Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.

MINIMUM REQUIRED QUALIFICATIONS:

• HS Diploma or GED Equivalent.
• Excellent computer/typing skills.
• Excellent communication skills.
• Position requires the ability to obtain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete.

DESIRED QUALIFICATIONS:

• Bilingual (Fluent in Spanish and English, both written and speech).
• Prior call center experience.
• Customer service experience.
• General knowledge of federal law.
• Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application.

This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all wage and benefit provisions are met as required by the Service Contract Act. The salary rate for this position is $15 an hour.

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

FullStory is hiring a remote Principal Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

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UserTesting is hiring a remote Customer Support Specialist - East Coast. This is a full-time position that can be done remotely anywhere in the United States.

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Elevate Labs - Discover your mind's limitless potential.

Airtable is hiring a remote Customer Success Manager, Strategic Accounts. This is a full-time position that can be done remotely anywhere in the United States.

Airtable - Build powerful work apps, without coding.

Title: Customer Support Agent (Remote)

Location: DO

Category: Customer Service

JobDescription:

Social Discovery Group is the world’s largest group of social discovery companies which unites more than 50 brands. For more than 20 years, we have been creating premium international dating services and social discovery apps with a focus on video streaming, AI technologies, entertainment, and game mechanics. Our product portfolio includes Dating.com, Cupid Media, Dil Mil, and many others. The products are already used by more than 500 million users in 150 countries around the world.

SDG Invests in social discovery technology startups around the world. Our Investments include Open AI, Patreon, Flo, Wildly, RAW, EVA AI, Clubhouse, Magnet, Tubit, Woebot, BamBam, Flure, Astry, Coursera, Academia, Harbour, Space, Auto1, DocSend, AppAnnie, Rapyd, Boom Supersonic, Trading, View, K-Health and many others.

We solve the problem of loneliness, isolation, and disconnection with the help of digital reality.

Our digital nomad team of more than 800 professionals works all over the world. Our international team of like-minded people and professionals solves ambitious daily tasks and creates truly global products. We value focusing on results, a proactive approach, and we are always looking for new and unconventional ideas.

Our teams of digital nomads live and work remotely from Cyprus, Malta, the USA, Thailand, Indonesia, Hong Kong, Australia, Poland, Israel, Türkiye, Latvia and many others.

We are looking for a Customer Support Agent.

Are you the perfect candidate? Check here!

• You are fluent in English (Japanese, Spanish, Chinese) would be considered a benefit)
• You have experience working with international customers
• You have fast typing skills in English (and
• You are a quick learner and you can absorb large volumes of information
• You can psychologically analyze people and be sensitive to their emotions
• You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
• You can come up with and provide professional solutions to complicated cases
• You are stress resistant, energetic and never hesitant to show initiative
• You have a ‘can-do’ attitude and you believe that ‘everything is possible’
• You can provide an outstanding quality service

So what is this role all about?

• Consulting our customers on all raised questions related to our websites
• Working timely, speedily and effectively with customer requests
• Resolving all customer issues with the goal of customer retention
• Promoting our websites to the customers upon opportunity
• Maintaining a high level of service quality

What’s being offered?

• A convenient shift from 8AM – 5PM AST (UTC -4) ( Tuesdays and Wednesdays as days off )
• Remote work from the comfort of your home
• Loyalty bonuses, referral bonuses, and bonuses for extraordinary achievements.
• Paid vacation, sick leaves, and extra 7 paid wellness days per year
• The opportunity to sharpen your skills in high-quality international customer service
• Participation in informative seminars about the latest trends in Art & Technology
• Internal gamified reward system: get bonuses from your colleagues and exchange them for days off, merch, team building activities, massage certificates, etc
• Health benefits. The company will compensate up to $1000 gross per year per employee according to the paychecks. This can be spent on self-purchase of health insurance, or on doctor’s fees for yourself and close relatives (your spouse or children).
• Children’s education reimbursement. According to the paychecks, the company will compensate 50% of education costs for children ( kindergarten or school), but no more than $1000 gross per year per child.
• Workplace organization. The company provides reimbursement of workplace costs up to $1000 gross once every 3 years according to the paychecks. This money can be spent on the rent of a co-working room, and on equipping the working place at home (desk, chair, Internet, etc.)

SwissBorg is looking to hire a Customer Support Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

About Mozio

Mozio is a thriving San Francisco-based company with a erse team of approximately 50 talented professionals spread across the globe. Our mission is to revolutionize urban transportation and make sustainable travel more accessible and efficient. Through our cutting-edge search and booking engine for Ground Transportation, we empower companies, travelers, and urban dwellers to navigate cities using the most economical and eco-friendly options.

Responsibilities:

• to build lasting relationships between Mozio and its customers and make sure their expectations are met and exceeded
• to manage incoming calls, emails, and chat messages from Customers, Service Providers, and Partners
• to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements:

• Excellent communication skills in English AND 2nd language (French or Spanish) at an Upper intermediate (B2) level or above
• At least 2 years of experience in customer support
• A second language (Spanish, Italian, German, Chinese, or Portuguese) is a plus!

What’s in it for you?

We’re a growing company that’s all about supporting our team and helping them reach their full potential. Plus, we’ve got plenty of career opportunities to offer as we grow.

But that’s not all - this job is 100% remote, which means you can work from your cozy home or anywhere else in the world you want! That’s right, you can travel the globe and work at the same time. And, we’re offering a sweet compensation package with a salary in USD and paid vacations.

Here are the details:

• The job is full-time, 5 days a week (weekdays and/or weekends) for 8 hours a day.
• You’ll be employed as a contractor, so you’ll have all the flexibility you need.

Technical Requirements for this role:

Given that this position is fully remote, we need to make sure that your tech equipment will help you achieve your goals:

• Laptop updated enough to support current web applications (ZenDesk, Google Suite, Slack, etc)
• Smartphone updated enough to support current mobile versions of the most used applications (Google Suite, Slack, etc)
• High-speed wifi connection
• Backup computer
• Backup internet connection. In case your connection is down, you need to find an alternative place or connection to continue with your work

Elastic is hiring a remote Customer Support Representative - Mexico. This is a full-time position that can be done remotely anywhere in Mexico.

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Okta is hiring a remote Customer Success Intern (Summer 2024). This is an internship position that can be done remotely anywhere in the United States.

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Peerspace is hiring a remote Customer Experience-Part Time. This is a part-time position that can be done remotely anywhere in the United States.

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15Five is hiring a remote Customer Support Engineer. This is a full-time position that can be done remotely anywhere in the United States.

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Circle is hiring a remote Customer Support Specialist (APAC). This is a full-time position that can be done remotely anywhere in APAC.

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Shogun is hiring a remote Head of Customer Success Management. This is a full-time position that can be done remotely anywhere in the United States.

Shogun - Powerful page building and AB testing for eCommerce companies.

Chorus One is one of the leading operators of infrastructure for Proof-of-Stake networks and decentralized protocols. Tens of thousands of retail customers and institutions are staking billions in assets through our infrastructure helping to secure protocols and earn rewards. Our mission is to increase freedom and speed of innovation through decentralized technologies. We are a erse team of 60+ people distributed all over the globe. We value radical transparency, striving for excellence and improvement while treating each other with kindness and generosity. If this sounds like you, we’d love to hear from you.

Role

As a Customer Success Specialist, you will play an essential role in our Customer Success team. Your role will be instrumental in managing the entire customer lifecycle, ensuring seamless transitions from sales to customer onboarding, and providing ongoing support. Your role will be key in fostering customer loyalty and maintaining high satisfaction levels.

Application Process:

• Please make a copy the assignment form (link)
• Fill out the assignment
• Share the link in the application form’s “share assignment link” question.

Responsibilities

• Sales Support: Assist the sales team during the initial phases of deal closure, addressing any contracting-related questions.
• Customer Onboarding: Manage the handover from sales to customer onboarding. Coordinate with sales representatives, customers, and the engineering team to ensure an efficient and delightful onboarding process.
• Data Management: Accurately maintain all relevant customer data and details in our CRM systems, ensuring timely communication to all parties involved.
• Training and Guidance: Lead new customers through the onboarding process, helping them understand and effectively use our products and services.
• Ticket and Help Center Management: Efficiently handle customer support tickets within our ticketing system, escalating issues when necessary, and providing prompt resolutions as well as creating new Help Articles based on customer queries.
• Issue Resolution: Coordinate with necessary teams to address and resolve customer concerns and challenges promptly.
• Account Monitoring: Regularly review customer accounts for potential service improvements, and proactive issue resolution. Customer Retention: Work towards retaining and growing customer accounts, with a focus on enhancing customer satisfaction, engagement, and loyalty.

Job requirements

What we are looking for:

• Minimum of [2-3] years of experience in customer success, account management, or a similar client-facing role in the technology or blockchain industry.
• Proven track record of managing customer relationships and successfully implementing customer projects.
• Experience with CRM and customer service platforms (e.g., Salesforce, Zendesk).
• Strong understanding of blockchain technology and staking services.
• Excellent verbal and written communication skills in English.
• Empathy and a customer-centric mindset.
• Strong analytical and problem-solving skills, with an ability to think strategically about customer needs and business challenges.
• Flexibility to adapt to new tools and technologies.
• Strong organizational and project management skills, with an ability to manage multiple accounts and priorities.
• Location: 100% remote, ideally located in US East Coast

Our Offer

• Autonomy and ownership in a friendly and supportive work environment and the opportunity for rapid growth.
• Competitive fixed compensation (80-110k USD + Equity options available)
• All-expense paid quarterly team retreats at various destinations. Past retreats took place in Egypt, Serbia, Kenya, USA, South Korea, and Dubai.
• Remote, but not alone. We are a strong global collaborative environment.
• Remote working budget (Laptop, co-working space, etc)
• Personal development and education budget
• Gather experience and build your network in the vibrant crypto ecosystem. Our customers include the largest exchanges, custodians, venture capital and asset managers in the industry
• Learn about state-of-the-art protocols that lay the foundation for an open, transparent, and programmable financial system.

Alchemy is looking to hire a Customer Experience Advocate (APAC Region) to join their team. This is a full-time position that can be done remotely anywhere in APAC.

Find Satoshi Lab is looking to hire a Customer Support Specialist - English to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Engagement Representative

Remote

Part Time to Full Time

Experienced

Smith.ai is actively hiring remote Customer Engagement Representatives

Are you highly motivated to develop a career and love building relationships? Are you a relentless problem solver and goal-oriented? If so, we are looking for you! Smith.ai is rapidly growing our Customer Engagement team with the potential for fast promotional opportunities for driven applicants.

At Smith.ai, we are constantly expanding our services for small businesses, and one of our newest offerings is Outreach Campaigns. Our Customer Engagement Representatives are specialty trained to handle various types of scripted outbound calls on behalf of our clients. The work often entails appointment setting, customer follow-ups, pre-sales engagement, and more. To learn more about this position, read below.

You should apply if you…

• Have 1+ years of Outbound Calling Experience or an equivalent skill set
• Are a strong communicator- both verbally and written
• Are motivated and can work independently
• Have strong interpersonal skills

Successful Customer Engagement Representatives have

• Confident Call Handling skills
• Familiarity with CRM practices
• Relationship management skills and openness to feedback
• Change management skills and flexibility
• Inherent persuasive ability and a goal-orientated drive (business development skills)

What you will do

• Work 100% remotely in the convenience of your home
• Maintain and build relationships with new/existing customer prospects, including engaging in product education, generating qualified appointments, and similar customer fulfillment needs
• Place scripted outbound calls on behalf of a variety of different businesses and professionals
• Relay messages, screen new clients, book appointments, collect payments, and transfer calls
• Screen potential business opportunities
• Be part of a team and contribute to continued excellence

Before you apply, you must have…

• Authorization to work in the United States (if you are US-based) and the ability to pass a background check
• Desktop or laptop computer with Google Chrome browser installed
• Reliable, strong high-speed broadband internet connection
• A quiet environment for answering calls
• A headset with a microphone arm attached
• Strong typing skills: at minimum 40 wpm with 100% accuracy

Don’t meet every single requirement?

Don’t worry, this is an entry-level role, and the ideal candidate is early in their career and excited to learn and grow in the sales space. If this role caught your eye – we encourage you to apply! If your previous experience doesn’t match perfectly, you may still have the skills needed to succeed in this role. If you are passionate about building relationships and goal-achievement, we’d love for you to apply!

CHOOSE FULL-TIME OR PART-TIME

We operate 24/7/365. We hire for both full-time (40 hours/week) and part-time positions. We require 25 hours a week. Shifts are broken into 2- to 5-hour blocks and are scheduled based on the business needs of Smith.ai and its clients and your availability.

Your Pay & Benefits:

• $15/hr for US Based Agents
• $16/hr for US Based Agents who are fully Bilingual in Spanish
• Paid training
• Healthcare benefits for agents working 30+ hours weekly

For Mexico-based agents:

• Starting rate of $11/hr
• Paid training

Additional potential earnings and benefits:

• Employee referral bonus of $150
• Many more team award-earning opportunities!

Gemini is looking to hire an Associate, Customer Support to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Customer Support Advisor (Remote PST)

Acuity Scheduling allows businesses to offer online booking and effortlessly manage their appointments. We are a market leader, serving more than 167,000 businesses of all sizes and handling tens of millions of appointments each year. Our mission is to make scheduling easy, so our customers have more time to focus on what they enjoy most in life.

We are looking for an empathetic human in search of a customer-centric career working remotely to support our customer’s needs. We are a connected, collaborative, unique remote team where you can show up as your authentic self while helping entrepreneurs and small business owners succeed. Our Squarespace Customer Operations guiding philosophy is to be thoughtful, caring and efficient in supporting customers.

This remote role reports to a Customer Support Team Lead. You will begin on Monday April 15, 2024. All shifts are based on how and when our customers contact us for assistance.

Youll Get To

• Engage our customers through live chat and email in a thoughtful, caring and efficient manner
• Troubleshoot straightforward and complex customer issues
• Keep up-to-date on new product features and improvements
• Collaborate with teammates to learn and improve ways of working together and helping each other and our customers
• Achieve set targets for pace and quality in live chat and email
• Identify system issues and communicate with our Product Operations team
• Identify non-standard customer experiences and escalate issues

Who Were Looking For

• Must be available for a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us
• To be eligible for this role you will need to live in one of the following states: Colorado, Oregon, or Washington
• Experience with dynamic writing skills with strengths in grammar and spelling
• Strong reading comprehension to help identify the cause of a problem
• Comfortable working in a independently and collaboratively in a remote role
• Capable managing ambiguity and adapting to change
• Previous customer support experience a bonus
• A quiet, distraction-free work space within a dedicated room. This room will need a door that you can shut, an ergonomic chair and a desk
• Uninterrupted, reliable network connection

Benefits & Perks

• Health insurance with 100% premium covered for you and your dependent children
• Fertility and adoption benefits
• Retirement benefits with employer match
• Flexible vacation & paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote stipend
• Education reimbursement
• Employee donation match to community organizations
• 7 Employee Resource Groups across locations

Cash Compensation Range: $48,000 – $56,000 USD

Thehourly ratefor this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the ersity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.

Customer Experience Agent

at hims & hers

Remote

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol HIMS. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the companys outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

Youll be a good match for the role on our customer support team if youre excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. Were a fun team with serious drive and are looking for someone to e in and join the hustle.

• Weekend availability required

You Will:

• Respond to customer inquiries across email, phone, chat and proprietary messaging systems with excellent tone, grammar and spelling for written communications
• Resolve issues in a personalized, accurate and timely manner
• Build long-term relationships with our customers by offering advice related to products and services
• Become an expert in all things hims & hers products and offerings and maintain up-to-date knowledge in a fast-changing environment
• Complete trainings and up-trainings as-needed
• Maintain highest level of discretion when dealing with customer issues
• Strive to meet and exceed structured performance targets
• Report on customer trends and feedback
• Complete occasional overtime when needed by the business to maintain SLAs

You Have:

• 2+ years work experience
• 1+ year experience in a customer-facing support role
• Ability to balance attention to detail with efficient execution in a fast-paced environment
• Excellent problem solving and communication skills with a high attention to detail and quality
• Experience working in multiple systems and successfully navigating multiple sources of information
• Possesses a customer-first, eager-to-help approach
• Ability to demonstrate strong writing skills, spelling and grammar
• Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team
• Willingness and ability to work non-standard business hours, including weekends, evenings & holidays

Our Benefits (there are more but here are some highlights):

• Competitive salary & comprehensive health benefits including medical, dental & vision

Outlined below is a reasonable estimate of H&Hs compensation range for this role.

H&H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that H&H employees own a piece of our company.

The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.

Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We dont ever want the pay range to act as a deterrent from you applying!

An estimate of the current hourly range for US-based employees is

$19.50$23.50 USD

We are focused on building a erse and inclusive workforce. If youre excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Bilingual Customer Service Representative (English/Spanish)

Job Location: US

Category

Customer Service

The Customer Service Representative is often the first contact our customer has with HarperCollins Publishers. The Customer Service Representative is empowered to use good judgment in immediate resolution of customer issues with little supervision needed. Our goal is to have each CSR model our core values, respond quickly and accurately to customer inquiries, and to build relationships with internal key contacts and external customers.

Responsibilities

• Provides Omnichannel support, including customer chat support, answering email inquiries and phone calls, and responding to Social Media messages in both English and Spanish.
• Multitasks while maintaining attention to detail and quality.
• Utilizes available resources to help users get the most from their product, including macros, frequently asked questions, and knowledge articles.
• Exercises appropriate discretion in escalating issues when necessary.
• Seeks opportunities to cross-sell or upsell products and services.
• Provides accurate customer feedback regarding products and services.
• Communicates effectively with internal and external customers and customer support staff.
• Provides assistance and support to other areas of the business as needed.
• Other duties as assigned.

NOTE: Flexible working hours and overtime are required as needed.

Qualifications

• 1+ years of prior customer service experience, required
• High School Diploma or equivalent, required; Bachelors Degree, preferred
• Bilingual (English/Spanish), required (reading, writing, and speaking)
• Call center experience, preferred
• Must possess strong verbal and written communication skills; comfortable communicating via phone and chat with both internal and external customers
• Proficient in the Microsoft Office Suite; technical aptitude and troubleshooting, preferred
• Working knowledge of HarperCollins Publishers products, as well as that of competitors, preferred
• Experience with JD Edwards Enterprise One and Microsoft Dynamics CRM, preferred
• Excellent telephone etiquette
• Must be flexible, detail oriented, and organized
• Ability to work independently and as part of a team
• Ability to work in a fast paced and quickly changing work environment
• Ability to prioritize and multitask

HarperCollins Publishers is a company full of people who are passionate about books. When you apply for a position, we want to know why you want to work here, and why you are interested in the job. Thats why cover letters arestrongly preferred.

The salary range for this position is $40,000-$42,000. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including “elective” benefits employees may select to best fit the needs and personal situations of our erse workforce.

HarperCollins Publishers is an equal opportunity employer.

Customer Contact Center Representative Remote

locations

United States-Remote

time type

Full time

job requisition id

JR0028643

Together we fight for everyones opportunity for a better financial future.

We will do this together with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyones access to opportunities. The status quo is not good enough we believe every inidual and every community deserves access to financial opportunities. We are determined to support both iniduals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with and those we acquire throughout our lives are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage Apply Now

Please Note:This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. The inidual must be available to work between 7:30a to 10p Eastern Standard Time hours as business requires.

Imagine the career possibilities with a Fortune 500 Retirement Services Company that is consistently recognized by their employees and the marketplace Certified as a Great Place to Work by Great Place to Work Institute, named Worlds Most Ethical Companies by Ethisphere Institute, Worlds Most Admired Companies by Fortune magazine, Worlds Best Employer by Forbes, Best Place to Work for Disability Inclusion DEI assessment just to name a few of the reasons why We Are A Different Kind of Company. Come check us out! Take a look at this video to see our environment and meet some of our associates. https://youtu.be/li7VGsLr17E

We are seeking employees who are passionate about providing exceptional service to every customer and delivering on our mission. Do you thrive in a lively and dynamic call center? Are you looking to grow a long-term career where you build relationships and work in a team environment? If so, this role will afford you the chance to make a difference and build a career in financial services, assisting Voyas customers in achieving their retirement goals.

What will you do:

Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a). Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries. Dont know anything about retirement? Well teach you everything you’ll need to know.

How we help you achieve this:

Up to eight weeks of Paid Training preparing you to be successful in your job. Learning about Retirement Products (401(k), 403(b), 457, 401(a)) a foundation for career growth.

Monthly 1:1 coaching sessions with your manager and team lead, team huddles and time at the start of your shift to prep for the day

Learning and development opportunities through continuous training and investments in YOU. Grow and advance your career at Voya through intentional career paths as part of our Destination You career path program

What will your day look like:

Communicates effectively and confidently with all clients to make their financial lives better. Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments.

Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals

You will bring your authentic self to work.

Strive for first call resolution, and take true ownership of customer needs and issues.

Asking as many questions as you need to understanding the customers needs and priorities, and problem-solving in a metric driven environment

Perform multiple tasks/navigate multiple systems simultaneously to service the customers account or troubleshoot their questions and issues

See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes. Your voice matters at Voya.

Amazing team-player attitude with a commitment to excellent attendance and quality work. We love to see you at work and miss when you are not there

Knowledge and Experience:

College Degree and 1+ year of customer service experience

Or, in lieu of degree, 3+ years customer service experience

Experience in the Financial Service industry is a bonus but not required

Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle objections as they come up

Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred

Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment

Availability to work any shift within the Monday through Friday operating hours of 7:30 am 10pm EST

Bi-Lingual opportunities, with a $3,000 pay differential. Let us know if you are Bi-Lingual

What we offer you:

At Voya, we pay competitive base salaries based on experience and reward performance with a monthly incentive program

Bi-Lingual opportunities, with a pay differential, are available upon the completion and passing of assessment

Generous paid time off upon hire. 20 days PTO, 9 paid holidays, choose your own Diversity Day and 40 hours of paid volunteer time off

Health, dental, vision and life insurance

Retirement savings- 401(k) Matching and Pension Plan

Paid Training, and Full Benefits with no waiting period; Monday Friday Only, Referral bonuses, Performance Incentives

Employee-Led Councils (ELCs). We have eight ELCs that play an important role in welcoming and educating our workforce as well as being a vital resource to help advance the business. The ELCs frequently co-sponsor ersity-related educational events across our system in conjunction with the Office of Diversity and Inclusion.

Our interview process is hosted virtually and our training programs are currently delivered online. This role is currently remote/home-based. To ensure you are set up for success during this work from home time, a reliable high-speed internet with a wired connection as well as a quiet place to work in your home free of disruption is required. You may be required to work in the office if you do not have an adequate home/work environment and the required internet connection.

Compensation Pay Disclosure:

Voya is committed to pay thats fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidates geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$41,600/year = $20/hour

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. Thats why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified iniduals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified iniduals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya’s name in fraud schemes

CoinList is looking to hire a Customer Support Analyst, LATAM (Contract) to join their team. This is a contract position that can be done remotely anywhere in Latin America.

Customer Support Engineer

Remote

United States

Customer Support

Full time

Wordfence is owned and operated by Defiant Inc. We are a small, dynamic, fast-growing, profitable and 100% founder owned company with loyal customers who love our products and services. We are the global leader in WordPress security, protecting over 4 million websites. We regularly release high-quality software, firewall rules, and threat intelligence to millions of customers around the world. We also publish ground-breaking security research weekly that is covered by journalists and information security professionals and publications around the world.

If you are excited about working for a technology company that is securing a huge part of the Web and are looking for a full-time job with flexible hours working remotely, this may be your dream job! Our core hours are Monday – Friday 10 am to 1 pm Pacific time (depending on scheduled shift) and our team has flexibility outside those hours.

Were seeking Customer Support Engineers to work any of these schedules:

• Monday – Friday, beginning the workday anytime between 7am – 10am PT
• Tuesday – Saturday, beginning the workday anytime between 7am – 10am PT

Full time salary of $50,000 to $80,000 USD, depending on experience.

We are currently hiring Customer Support Engineers to:

• Provide hands-on support for Wordfence Care and Wordfence Response customers throughout the pre-service and post-service stages, which includes installing and optimizing the Wordfence plugin on the site.
• Provide Premium and free support to our customers through email and forum posts. We do not offer phone support.
• Patiently work through the resolution of support emails and questions. This involves flexibility in both customer care and incident management.
• Provide timely, accurate, and courteous support to achieve the highest possible customer satisfaction.
• Acquire and maintain an excellent technical understanding of Wordfence and other Defiant products.
• Identify support trends by gathering and sharing information with coworkers.
• Proactively and reactively create and curate support documentation.
• Appropriately escalate complex situations.
• Sympathize with our customers and promote our company value of providing excellent customer support.

As a Customer Support Engineer at Defiant you will be required to be:

• Willing to grab whatever task is required of you and run with it. This may include work outside of your core tasks. We are a small team and everyone needs to pitch in.
• Highly productive and able to function well independently.
• Comfortable working remotely and interfacing with other team members using Slack and other remote tools.
• An excellent communicator in written and verbal English.
• An outstanding teammate: self-directed and able to collaborate easily, knowing when to ask for help and how to give and receive feedback.
• Nimble, able to come up with creative solutions, and mature in your approach to solving challenging problems.
• Enthusiastic and able to see opportunity when problems arise.
• Empathetic and patient: some of our customers have experienced hacked sites. You should be able to comfort customers and de-escalate stressful situations.

Company Culture

You’ll work with a talented and highly-motivated team that is friendly, fast-moving, self-managing, and highly capable with a sense of humor. Our team’s family time is important; we won’t typically require long hours when we can avoid it, which is almost always.

Our entire team works remotely using Slack for casual interaction, so you can live practically anywhere in the world if you have an Internet connection. There’s no micro-management herewe trust that you will see tasks through to completion and communicate with your fellow team members when needed or ask for help when needed.

At Defiant, trust is the attribute we value most highly among our team members. We need to know that you can grab a task, communicate clearly with stakeholders, and see the task to completion with superb attention to detail.

We use apps like Slack, FogBugz, GitHub, and Google Apps for our workflow.

Requirements

The Required Skills for this role are:

• The ability to speak and write fluently in English.
• A good understanding of WordPress as a CMS and PHP application.
• General knowledge of Internet protocols, web tools, programming languages and security infrastructures.
• Excellent analytical ability and problem solving skills.
• Problem solving and critical thinking. Ability to perform advanced troubleshooting and guide customers through the same. Ability to search information and evaluate it independently, or present hypotheses to coworkers for input.
• On screen multitasking. You will be working in several different interfaces at once and must be able to effectively answer customers and communicate with coworkers over the course of the day.
• A fast and reliable internet connection.

Hiring Process

1. Please fill in the form provided in this application. The hiring team will look at this first. The way you answer our form will determine if your application moves to the next step. Please note that we read every answer and this form is a critical part of our hiring process.
2. Candidates who appear to have the right skills from the initial application will be sent a more detailed Assessment Test to further assess skills.
3. Participate in a series of phone interviews. We are respectful of your time, and keep the number of interviews you will need to attend to a minimum. This is usually two or three interviews.
4. All contracts and offers of employment are contingent on the successful completion of a background check. The results of the background check are considered as they relate to the position and do not automatically disqualify someone from a contract or employment with the company.
5. Join our fast-paced team and start testing our products and and helping release software to over 4 million customers! All positions require a trial period of approximately 2-3 weeks with a minimum commitment of 10 hours per week. You will be paid for this short-term contract, and it will be used to evaluate whether both parties want to pursue an ongoing, regular employment relationship.

Benefits

• Full time telecommuting and flexible working hours, with a company that has been 100% remote for over 8 years.
• 100% employee premium and 50% of dependent premium paid by company for premier- level medical, dental, and vision insurance.
• 21 days PTO per year to start.
• 11 paid company holidays including the week from December 25 to January 1.
• 401(k) with a 4% Safe Harbor company match that is 100% vested immediately.
• Latest in laptop and workstation technology.
• Wellness reimbursement program for health and fitness purchases.
• Mobile phone and internet reimbursement up to $100 per month.
• Monthly beverage reimbursement for coffee, tea, water, etc.
• Paid training and study time for work-related training and certifications.
• College tuition and Student Loan reimbursement.

Diversity at Defiant

We value ersity and do not discriminate based on race, color, religion or creed, national origin or ancestry, sex, age, physical or mental disability, military or veteran status, gender identity or expression, marital status, sexual orientation, political ideology, economic status, parental status, or any other non-performance-related status.

Customer Support Specialist

at DataCamp

United States

Who We Are:

At DataCamp, we’re not just a platform; we’re the catalyst for a data-fluent world. We enable iniduals and businesses to leap forward in data science, providing them with top-tier education, certification, and collaboration tools.

By the Numbers:

• 400+ dynamic courses
• 270+ renowned instructors from 35 Countries
• 90+ hands-on projects
• 12 million+ global learners

We’re proud to be backed by Spectrum Equity, Accomplice, and Arthur Ventures, aiming to hit $100M ARR in the upcoming years. While our roots are in New York City, our presence spans London to Leuven, with a vibrant team of 200+ members working both on-site and remotely.

About the Role

DataCamp is looking for a motivated, solution driven Customer Support Specialist to help us deliver world-class service to our global customer base across multiple products.

This role involves talking to our customers across a variety of contact channels, providing high quality solutions and delivering exceptional customer satisfaction.

The role also involves identifying opportunities to improve the overall customer experience, championing the Voice of the Customer and working on initiatives to continuously improve our support offering.

Youll need a keen eye for detail, passion for helping customers & the ability to critically analyse processes. A positive attitude & proactive approach go a long way in this role, as does being naturally curious and resourceful.

Responsibilities

• Provide personalised, positive & memorable customer support via email, live chat, social media & phone
• Identify and take ownership of customer issues, acting as the Voice of the Customer
• Escalate product bugs and opportunities in a timely, effective manner
• Develop our internal and customer facing documentation; such as help articles, FAQ pages & contact us forms
• Support, moderate & maintain our community platforms and review sites
• Champion DataCamp by educating customers on how best to use our products and services
• Proactively seek opportunities to improve internal processes & the wider customer experience
• Collaborate cross functionally to maintain high levels of product knowledge and share actionable customer insights

Minimum requirements:

• 1-2 years of experience working in a customer support role
• Excellent written/verbal communication skills
• High energy and positive attitude
• Ability to take initiative and ownership, but also direction
• Comfortable working in a fast-paced and dynamic environment
• Proactive self-starter who is dedicated, eager, and driven to succeed

Our ideal candidate:

• Is a team player
• Is a self-starter/self-learner
• Has experience providing technical support across multiple products (ideally SaaS products)
• Enjoys a fast-paced and fun working environment
• Comfortable working with a globally distributed team
• Has experience working with stakeholders and internal teams to drive product improvements
• Has experience using a ticketing system to provide email and chat support (Zendesk preferred)

Some of your key metrics include:

• Response time SLAs
• Customer satisfaction
• Adherence to support processes
• Productivity & efficiency
• Internal quality assurance

Starting base pay for this role is between $60,000 and $70,000. The base pay range is subject to change and may be modified in the future.

What’s in it for you:

In addition to joining a creative and international start-up, as a permanent employee youll enjoy:

• A very competitive salary
• An exciting job that will offer you technical challenges every day
• Flexible working hours
• International company retreats
• Conference and hardware budget
• Working with a great team (everyone says this, but were seriouswere pretty great)

DataCamp is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees.

Customer Engagement Specialist, Government

Remote (US Only)

Customer Success Success

Full-time

Remote

Our Mission and Opportunity

Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. Brightwheels vision is to enable high quality early education for every childby giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $175 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.

Our Team

We are a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban.

We believe that everyonefrom our employees to the students, teachers, and administrators we serve should be given the opportunity to learn and thrive, whatever their background may be. We celebrate ersity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.

Who you are

We are looking for someone who is passionate about helping our customers succeed. You are a people person and a customer person. You are excited to spend all day on zooms and phone calls with our customers. You cant wait to be assigned the portfolio of customers that you will be responsible for and are eager to find out what makes them tick and to help them adopt new features, solve problems, and get the most of brightwheel. You are curious, a problem-solver, a go-getter. You are comfortable owning incredibly ambitious customer adoption and retention goals. You are passionate about improving the world through education and technology. And you are excited about working at a startup on a rapidly growing team where our goals, roles and incredible opportunities evolve every day.

What youll do

• Proactively engage with customers through calls, Zoom meetings, emails, and text messages to ensure they derive maximum value from brightwheel, leading to prolonged customer retention.
• Identify and advocate for the use of specific brightwheel features that align with inidual customer needs, enhancing their overall experience and satisfaction.
• Regularly evaluate customer interaction with brightwheel to identify their level of engagement, pinpoint challenges, and facilitate swift resolution of any issues.
• Serve as a crucial link between our customers and our internal teams, ensuring customer feedback and insights are effectively communicated to the Product and Engineering teams to guide product development and improvement.
• Work closely with various teams within brightwheel, such as Sales, Marketing, and Customer Success, to ensure a cohesive customer journey and to meet and exceed customer adoption and retention goals.

Qualifications, Skills, & Abilities

• Proven sales experience with a demonstrated ability to meet and exceed goals.
• Comfort with a high volume/velocity sales approach (e.g., 30+ calls/day)
• Exceptional skills identifying customer challenges / solutions and overcoming objections through tenacity, patience and endless empathy for our customers
• Excellent communication, organizational, time-management, and prioritization skills
• High level of comfort with ambiguity – this is one of our newest teams and the role and goals will change over time
• Additional Preferred Skills: Familiarity with Salesforce and basic Excel/Google Sheets. Experience in a startup environment and knowledge of the early education sector are advantageous but not required. Proficiency in both English and Spanish.

$19.24 – $19.24 an hour

Brightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits. In addition, our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.

For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies.

In addition to equity, our annual cash compensation for this role in all US-based locations is an overall on-target earnings of $80,000 yearly. There is hourly rate of $19.24 USD (which comes to $40,000 yearly at 40hr/week). Additionally, we include a competitive, uncapped commission plan.

Brightwheel is committed to creating a erse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Supervisor, Customer Experience

locations

Remote-USA

time type

Full time

job requisition id

P743487

About the team

Oversees the support of customers encountering problems using the company’s products. Supervises representatives that are answering customer inquiries, primarily over the telephone, e-mail, or facsimile. Establishes and maintains systems that provide answers to common questions and problems. Reports new or recurring problems to design departments. Ensures representatives are properly trained when old products are upgraded or new products are released. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

About the role

This role has been categorized as a Remote position. Remote employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $68,500.00 – $109,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. Were also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But dont just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Customer Support Associate

Remote

United States

Full time

LeetCode is seeking a highly motivated and reliable Customer Support Associate to join our team. As a Customer Support Associate, you will be responsible for providing exceptional customer service and technical support to our users. You will handle customer inquiries and troubleshoot any issues they may have, ensuring their satisfaction and promoting a positive brand image. This position requires excellent communication skills, attention to detail, and the ability to problem solve in a fast-paced environment.

Responsibilities:

• Promptly and professionally address customer inquiries through email, discussion forum, and social media channels
• Facilitate support and coordination across internal departments
• Identify and troubleshoot technical issues reported by customers
• Educate customers on our product features and benefits
• Escalate complex issues to the appropriate teams for resolution
• Maintain detailed documentation of customer interactions and issue resolution
• Collaborate with cross-functional teams, including Product and Engineering, to ensure customer needs are met
• Contribute to ongoing process improvement and provide feedback on product functionality and user experience
• Stay up-to-date on product updates and new features

Requirements

• Bachelor’s degrees
• Prior experience in a customer support or similar role
• Excellent written and verbal communication skills
• Strong problem-solving and troubleshooting skills
• Ability to remain calm and professional in stressful situations
• Detail-oriented with a focus on delivering high-quality work
• Ability to prioritize and manage multiple tasks simultaneously
• Positive attitude and strong work ethic
• Proficiency in using helpdesk software (Zendesk) and CRM systems
• Technical background or familiarity with software development concepts is a plus
• Bilingual proficiency in Mandarin is preferred

Benefits

• Competitive salary
• Flexible Working Hours
• Health Care Plan (Medical & Dental)
• Retirement Plan (401k)
• Flexible Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Work From Home
• Lunch Stipend
• Wellness Resources

Title: Customer Service Representative

Location: Remote

JobDescription:

At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, inidualized care, supportive user-centric technology, and customized financial solutions, we’ve helped over 300,000 clients on their path to a brighter future.

About The Role

Our Customer Service Representative serves as the primary point of contact for clients enrolled in Beyond Finances financial hardship programs. They are Beyonds caring voice to the client and guide them from enrollment through graduation. Our Customer Service Representative possesses a second-to-none work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the clients needs and exceed expectations, our Client Success Department is critical to the success of helping maintain Beyonds white glove service standard.

As a Customer Service Representative, you will complete a four week training program to become an expert in our financial hardship programs. After you successfully complete training, you will be responsible for providing superior customer service and a positive experience to our clients. The Client Success Specialist role is a remote position.

Our call center is open 7 days a week. The hours are M-F 10:30am-10:00pm CST and Sat/Sun 8:30am-8:00pm CST. The ability to work weekends and evenings is required.

What Youll Do

• Above all else, provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls of varying complexity by responding to client requests, anticipating unstated needs, and educating them on our programs in a remote call center environment
• Proactively identify, analyze and resolve client issues by utilizing active listening and critical thinking to provide first call resolution with focus on the customer relationship
• Exhibit strong written/verbal communication skills, excel at customer interaction, and deliver practical solutions
• Develop and maintain positive client relations and work collaboratively with other departments within the company to ensure client requests and questions are appropriately handled in a timely manner
• Work independently and with a team to drive retention of clients through bolstering product knowledge and providing best-in-class service at all times
• Operate, navigate, and troubleshoot a desktop computer to obtain and extract information; research through multiple computer programs/systems simultaneously and document information, activities and changes in the CRM database (Client Relationship Management System) for client accounts. Apply various troubleshooting techniques to resolve complicated technical or configuration issues
• Continuously learn, interpret and utilize company and industry knowledge, practices, and procedures to deliver accurate and up-to-date solutions.
• Meet and exceed client centric performance expectations focused around quality of service and efficiency
• Engage with feedback to leader and team to collaborate and streamline workflows

What We Look For

• Bachelors Degree, preferred
• Bilingual – Spanish (preferred / not required)
• Strong technical aptitude and ability to learn and navigate complex systems
• Excellent communication skills (written, verbal, and listening)
• You operate with understanding, active listening, patience, empathy and kindness to customers
• Strong interpersonal skills and can independently handle routine and complex client inquiries
• Have a people-focused approach and solution mindset, youre an effective problem solver.
• Effective at time management, planning & organizing tasks
• Ability to work from home in a distraction free environment
• Reliable, High Speed, Internet connection

Why Join Us?

While you make a difference for others, well work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

Beyond Finance does not accept unsolicited resumes from inidual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.

About the Role

The Customer Success Specialist will be charged with educating, onboarding, and providing ongoing support to new clients. They will get to learn about software and the sales process while delighting clients. Rebilly’s team embraces creativity, curiosity, integrity, freedom, and has the tenacity to solve problems and deliver client success. The Customer Success Specialist will contribute to this culture while pushing us to innovate and do our best work evolving our product on behalf of our customers.

What You'll Do

You will delight clients day in and day out by providing critical product advice to current clients, advising sales prospects on the features of our product, onboarding new clients, and providing customer insights for product development. When clients want to solve a problem they will know they can trust and rely on you.

• Provide technical advice and support to prospective customers  throughout the sales lifecycle to close new deals.
• Onboard and train new clients so they are able to use our software quickly and easily.
• Provide ongoing support to clients so they can fully utilize our software’s functionality.
• Conduct quarterly check-ins with clients in order to understand their needs, and satisfaction.
• Collaborate with the product team to provide client insights for product development and create custom solutions.
• Develop excellent relationships with clients to understand their needs; upsell & cross-sell when applicable.

Who You Are

You love both people and software. You have strong people agility to communicate complex ideas and delight in making others’ day better. You are technically proficient enough to understand how APIs work and have a willingness to learn whatever it takes to be of value to others. You’re a self-motivated, very organized and reliable person with strong follow-through and the ability to provide structure to those you’re working with.

• BA/BS degree
• Highly organized, strong attention to detail and project management skills
• 3-5 years of experience in technical support, software sales, or account management.
• Proficient in discussing technical concepts at a high level, including API based integrations.
• Superb written and verbal communication skills.
• Likes fast paced environments, doesn’t need lots of structure, and a willingness to fail, learn, and iterate.
• You have a passion for making people happy while working through complex problems.

About Rebilly

Rebilly is a decade-old payments software company with the mission of being the last payments integration a merchant will ever need. We are a B2B SaaS company that makes subscription billing, payment orchestration, and KYC/AML for global e-commerce merchants and integrated software vendors (ISV).We are passionate about building a payments system that is clever, flexible, and easy to use.

Working at Rebilly

Rebilly’s Purpose: Find and create freedom through your work.

Rebilly offers a competitive salary, training and development, and provides the computer of your choice. Further perks and benefits are dependent on your work location of choice. Rebilly is fully remote (not pandemic-related) and our team is internationally distributed.

Rebilly is a Teal Organization, meaning our organizational structure may differ from what you’re used to, but we think you’ll be pleasantly surprised. In a very tiny nutshell, this means that as an organization we value self-management, self-organization, as well as the wholeness of the iniduals that make up our team (meaning you should be yourself at work, and do the work that inspires you.

If you’re looking to join a team where you can grow, work along-side thought leaders in the payments world, and deliver fantastic products that delight our clients, you’ve found the perfect place. Please apply and learn more about us, we’d love to get to know you better too!

Come check us out at https://www.rebilly.com/careers/

Salary and compensation

Benefits

🌎 Distributed team

🏖 Unlimited vacation

🏖 Paid time off

🏔 Company retreats

📚 Learning budget

🧘 Mental wellness budget

🖥 Home office budget

🎅 We hire old (and young)

About the Role

The Customer Success Specialist will be charged with educating, onboarding, and providing ongoing support to new clients. They will get to learn about software and the sales process while delighting clients. Rebilly’s team embraces creativity, curiosity, integrity, freedom, and has the tenacity to solve problems and deliver client success. The Customer Success Specialist will contribute to this culture while pushing us to innovate and do our best work evolving our product on behalf of our customers.

What You'll Do

You will delight clients day in and day out by providing critical product advice to current clients, advising sales prospects on the features of our product, onboarding new clients, and providing customer insights for product development. When clients want to solve a problem they will know they can trust and rely on you.

• Provide technical advice and support to prospective customers  throughout the sales lifecycle to close new deals.
• Onboard and train new clients so they are able to use our software quickly and easily.
• Provide ongoing support to clients so they can fully utilize our software’s functionality.
• Conduct quarterly check-ins with clients in order to understand their needs, and satisfaction.
• Collaborate with the product team to provide client insights for product development and create custom solutions.
• Develop excellent relationships with clients to understand their needs; upsell & cross-sell when applicable.

Who You Are

You love both people and software. You have strong people agility to communicate complex ideas and delight in making others’ day better. You are technically proficient enough to understand how APIs work and have a willingness to learn whatever it takes to be of value to others. You’re a self-motivated, very organized and reliable person with strong follow-through and the ability to provide structure to those you’re working with.

• BA/BS degree
• Highly organized, strong attention to detail and project management skills
• 3-5 years of experience in technical support, software sales, or account management.
• Proficient in discussing technical concepts at a high level, including API based integrations.
• Superb written and verbal communication skills.
• Likes fast paced environments, doesn’t need lots of structure, and a willingness to fail, learn, and iterate.
• You have a passion for making people happy while working through complex problems.

About Rebilly

Rebilly is a decade-old payments software company with the mission of being the last payments integration a merchant will ever need. We are a B2B SaaS company that makes subscription billing, payment orchestration, and KYC/AML for global e-commerce merchants and integrated software vendors (ISV).We are passionate about building a payments system that is clever, flexible, and easy to use.

Working at Rebilly

Rebilly’s Purpose: Find and create freedom through your work.

Rebilly offers a competitive salary, training and development, and provides the computer of your choice. Further perks and benefits are dependent on your work location of choice. Rebilly is fully remote (not pandemic-related) and our team is internationally distributed.

Rebilly is a Teal Organization, meaning our organizational structure may differ from what you’re used to, but we think you’ll be pleasantly surprised. In a very tiny nutshell, this means that as an organization we value self-management, self-organization, as well as the wholeness of the iniduals that make up our team (meaning you should be yourself at work, and do the work that inspires you.

If you’re looking to join a team where you can grow, work along-side thought leaders in the payments world, and deliver fantastic products that delight our clients, you’ve found the perfect place. Please apply and learn more about us, we’d love to get to know you better too!

Come check us out at https://www.rebilly.com/careers/

Salary and compensation

Benefits

🌎 Distributed team

🏖 Unlimited vacation

🏖 Paid time off

🏔 Company retreats

📚 Learning budget

🧘 Mental wellness budget

🖥 Home office budget

🎅 We hire old (and young)

Location:  US Locations Only; 100% Remote; Part-Time

**Currently seeking Answering Service reps to handle calls for our attorney clients.****

Applicants must reside in the US and be available to work scheduled shifts between the hours of 8 am to 11 pm Eastern Time Monday through Friday.

New hires will start part time at 20 to 25 hours per week with the possibility of moving to full time (35 to 40 hours per week) upon successful completion of training and a 90-day probationary period.

Pay:

$13/hr to start.

The following skills / attributes are required:

• Capable of working well as part of cohesive team
• Dependable with unquestionable integrity and worth ethic
• Showing up to work on time and staying for the entire work period
• Prioritizing answering all inbound calls within 3 rings no matter what
• Ability to learn new skills and read necessary supporting materials
• Ability to communicate clearly and effectively both verbally and in writing
• Ability to multitask

Technical requirements for this position:

• Personal computer or laptop capable of running Google Chrome
• Headset with microphone for taking calls
• Quiet place to work
• Reliable high-speed internet connection

This is a contract position on a trial basis for the first 90 days. Third-party contracts will NOT be considered.

To apply, respond via email to [email protected] using the subject line: Who’s There?

In your reply, please include the following:

• Your time zone
• Attach a short recorded message to your email – find a magazine or article online, and read the first 5 sentences aloud so we can gauge your speaking voice.
• Please ensure your recording is an MP3 or other common audio file type.
• Attach a copy of your resume

**Before applying, please be sure you have read the above in its entirety. Applicants who do not follow all instructions will not be considered.**

Location: US Locations Only

Remote Customer Inquiry Specialist (M-F 9:30am-6pm MST)

locations

Remote – United States

time type

Full time

job requisition id

REQ_24_16479

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

JOB SUMMARY

This position responds to customer inquiries regarding account status, researches and assist customers on issues and/or questions about balances or billing. This inidual resolves issues by either preparing adjustments, researching bad debit; obtaining payment or refunding and ensures all activity is entered accurately into the billing system.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responds to customer inquiries regarding account status via phone/mail/email/online.
• Researches customer accounts and accurately explains or resolves any billing concerns on accounts that are fully or partially unpaid.
• Resolves billing and collection discrepancies; attempts to set up recurring payment methods for ongoing services and prepares adjustments/write offs or refunds as necessary.
• Processes payments and resubmits patient statements as necessary. Pursues patient for unpaid patient balances and/or payment obligations when insurance defaults, as permitted.
• Re-bill insurance companies when appropriate.
• Complies with Fair Debt Collection Practices Act (FDCPA) and HIPAA regulations.
• Coordinates collection agency communication regarding outsourced invoices.
• Ensures all information regarding activity on an account is entered accurately into billing system.
• Brings recurring issues to the attention of the lead, or the department supervisor/manager.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• High school diploma is required.
• One year of related experience is required.

Certificates, Licenses, Registrations or Professional Designations

• N/A

SKILLS, KNOWLEDGE AND ABILITIES

• Customer Service, Collections or Medical experience
• Business Acumen
• Problem Solving/Analysis
• Communication Proficiency
• Personal Effectiveness/Credibility

Computer Skills

• Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

• English (reading, writing, verbal).

Mathematical Skills

• Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Other Skills

• N/A

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified iniduals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise.

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific iniduals position.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Zerion is looking to hire a Support Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Happiness Manager – Remote (3+ years exp)

$25k $45k

Remote anywhere

Job Type Full Time

Remote Work Policy: Remote only

Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.

You will be part of a team of 8. Your role will involve:

• Offering support to Reedsy users;
• Reviewing projects submitted on the platform;
• Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy’s features to them;
• Maintaining and update our FAQ based on user feedback and questions;
• Suggesting product features based on user feedback; and
• Contributing to maintaining a high NPS (currently at 86!).

Requirements

Person Specification

• Customer support experience (Intercom, Crisp, Zendesk, etc.)
• Experience automating support processes
• Great understanding of on-boarding and conversion rate optimization (CRO) techniques
• Entrepreneurial minded
• Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
• Native-level English speaker

Bonus Points

• Previous experience working for a marketplace and/or in a creative industry
• Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
• A good dose of ambition, a willingness to learn, and a great sense of humor

Benefits

• Work from home;
• Paid paternal and maternal leave;
• Reedski, our annual ski trip.

Salary range:

$25k $45k

Location:  Guatemala; 100% Remote; Freelance; Part-Time

Discover high-quality remote contracting opportunities in Guatemala with Omni! Work from home with flexible schedules, partner with top US brands, and earn an excellent income. Join us today to start your journey to success and experience the convenience of working from home. Apply now and let us help you achieve your career goals!

Looking for a dependable and flexible customer service work opportunity in Guatemala with exceptional companies? Discover high-quality remote contracting opportunities in Guatemala with Omni! Earn an excellent income from the comfort of your own home while working with top US-based brands.

As an independent contractor with Omni, you’ll provide exceptional customer service to Fortune 500 companies and have the flexibility to work on your own schedule. Our supportive community empowers you to succeed and grow while recognizing the importance of relationships and personal development.

Join us today to start your fulfilling career in Guatemala! Apply now to be your own boss and enjoy the gig life:

 Set your own schedule.

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

🏭 Gain experience in different industries

💵 High pay rates

Location:  Puerto Rico; 100% Remote; Freelance; Part-Time

Discover high-quality remote contracting opportunities in Puerto Rico with Omni! Work from home with flexible schedules, partner with top US brands, and earn an excellent income. Join us today to start your journey to success and experience the convenience of working from home. Apply now and let us help you achieve your career goals!

Looking for a dependable and flexible customer service work opportunity in Guatemala with exceptional companies? Discover high-quality remote contracting opportunities in Guatemala with Omni! Earn an excellent income from the comfort of your own home while working with top US-based brands.

As an independent contractor with Omni, you’ll provide exceptional customer service to Fortune 500 companies and have the flexibility to work on your own schedule. Our supportive community empowers you to succeed and grow while recognizing the importance of relationships and personal development.

Join us today to start your fulfilling career in Puerto Rico! Apply now to be your own boss and enjoy the gig life:

 Set your own schedule.

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

🏭 Gain experience in different industries

💵 Competitive pay rates