Outbound Verification Specialist

Qualifying Guide

Remote

Full Time

Entry Level

Overview

Instant Teams is currently hiring entry to mid-level Outbound Verification Specialist – Qualifying Guides to partake in a mission-driven opportunity that helps improve the financial well-being of consumers.

These Remote Team Members (RTMs) are responsible for pre-qualifying insurance shoppers while providing first-class service in an outbound call center environment. This role will heavily depend on your background in soft sales, no quit attitude, and your interest and proven track record in helping customers.

*Instant Teams is a remote-first company and so this position is and will continue to be 100% remote, work-from-home.*

Classification: Non-exempt/hourly

Pay Range: $16 per hour and paid training!

Training Schedule: Monday – Friday, 11am – 7pm PST | 2pm – 10pm EST. Training is 10 days in length and 100% mandatory attendance. Expect breakout sessions, shadowing, and live calls!

Currently, this position is hiring for full-time shifts only.

Day in the Life

• Speak with and serve an average of 300 potential shoppers per day via an outbound dialer system
• Qualify customers by asking a series of targeted questions to find out the customer’s goals and ensure they would be a good fit for the products and/or services
• Meet daily, weekly, and monthly key performance indicators based on various metrics
• Maintain the highest quality of customer service by demonstrating proper phone etiquette and consistently follow scripts
• Demonstrate ability to handle and overcome challenges with your best rebuttal (our training team will prepare you for success!)
• Handle proficient data entry and computer-related requirements in digital environment
• Utilize excellent oral communication skills and positively engage with any inidual over the phone, particularly elderly iniduals

Must-Haves

• Computer – Laptop or desktop (Chromebooks are not compatible)
• Wired USB headset with a microphone
• USB Mouse if using a laptop
• A high-speed internet connection: 15 MBPS upload and 15 MBPS download (Try fast.com to test your connection!)
• Google Chrome for internet browser
• MUST pass a background check

Benefits – Instant Teams Employee Benefits Website

• It’s 100% remote!
• Medical, dental, and vision benefits are activated after 60 days
  (for full-time only)
• Generous PTO accrual after 60 days
• Trainees who have successfully completed the 60 day period on the platform will see a pay increase to $17/hour
• Upon successful completion of 181 days on the platform will see a pay increase to $18/hr if performance targets are met.
• Become a Senior Qualifying Guide and unlock access to a Career Skills Accelerator and work towards obtaining a license for life and health insurance
• Remote culture: we are a globally located, erse team with 24/7 Slack channels, and team meetings, to help build relationships with other remote team members and stay-in-the-loop of all things Instant Teams.

Due to specific position requirements, we cannot hire from the following locations for this opportunity

• OCONUS (Outside the Continental United States)
  • With the exception of Japan and authorized to work lawfully in the United States
• Iowa
• Illinois
• Minnesota
• Washington D.C.
• California
• Massachusetts
• Montana
• Seattle, Washington
• New York City
• Flagstaff, AZ

.

Customer Support Specialist (Remote)

ORLANDO, FLORIDA

CLIENT OPERATIONS CLIENT SUCCESS

CORPORATE

REMOTE

Position Overview:

We are currently seeking an experienced Customer Support Specialist who will work as part of a team to support the daily needs for Passport’s clients and their guests. As part of our accesso Ticketing Group, you’ll contribute to helping our clients sell more tickets, streamline operations, drive revenue and improve the guest experience.

Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships and so much more.

The Customer Support Specialist should be a passionate customer service professional with strong verbal and written communication skills. The ideal candidate will thrive in a collaborative, team environment and have outstanding general computer skills including Microsoft Word, Excel and Outlook. Being detail-oriented and organized, with the ability to prioritize tasks will be vital in this role. US work eligibility is required.

Location: United States; then, you choose what works for you! This role can be performed 100% remotely anywhere in the US, at one of our office locations in the US, or a hybrid version of in-office and remote.

Reports to: Customer Support Manager

Travel Requirement: None

Responsibilities Include:

• Providing “white-glove” tier-2, end-user support through various phone systems with guest, client, and vendor interaction.
• Responding promptly to customer/client inquiries by researching and evaluating all relevant information.
• Assisting with troubleshooting and diagnosing complex technical and customer/client service challenges.
• Escalating challenges as needed to the appropriate team.
• Processing and verifying reports while analyzing results with high attention to detail.
• Listening, accurately summarizing, and logging recorded calls as needed for analysis.
• Supporting and maintaining training and process documentation.
• Effectively communicating and coordinating daily duties with Support team.
• Coordinating customer/client needs on a daily basis with call center partners.
• Assisting with on-going customer/client training.
• Maintaining outstanding lines of communication with the Client Service team.
• Printing, processing and shipping customer ticket orders for fulfillment. Logging as necessary for tracking purposes.
• Maintain an accurate inventory of all ticket media and required stock.

Qualifications:

• Have an AS or AA degree in Business, Technology or related field preferred but not required.
• Exceptional organizational skills and the ability to prioritize tasks
• Ability to thrive in a highly collaborative and team-oriented environment
• Being passionate about your work because we are about our product
• Customer service and/or call center experience
• You must have the flexibility to work extended hours and resolve client needs after hours, weekends, and holidays as needed.
• BONUS: A strong knowledge with web-based technology
• BONUS: Previous eCommerce and/or ticketing industry experience

Perks & Benefits:

• Competitive compensation package including discretionary annual bonus opportunity.
• 4-weeks of Paid Time Off for employees up to 3-years of tenure (higher accrual thereafter);
• 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about;
• 2-weeks of paid Parental Leaveso you can bond with your child(ren)followingabirth, adoption, orfoster careplacement;
• Inclusive Family Benefits – access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility;
• Three different medical insurance plans to choose from, including an employer-contributed HSA;
• Employer-paid short & long-term disability and life insurance;
• Matching 401K;
• Unlimited access to Udemy for Business for continued learning and career development;
• A flexible work schedule around our core business hours.

$17 – $21.50 an hour

Customer Happiness Specialist

Remote

Full Time

Mid Level

About SureSwift Capital

You made it. You found the dream job you’re looking for where people and culture come first. If that’s as important to you as it is to us then please keep reading.

At SureSwift, we’re building the company we want to work for, and we’d like to give you the opportunity to join our fully remote team of 140+ people in 15 time zones around the world.

While we do work hard, we all work remote! There are no cubicles, no offices, and there is zero commute time…unless you decide to work from the beach or a coffee shop, and that’s up to you.

We value creating a erse and inclusive work environment and are committed to building a culture where everyone thrives! SureSwift Capital is proud to be an Equal Opportunity Employer.

About MeetEdgar and Cross Sell

MeetEdgar is a social media automation app made specifically for entrepreneurs, small businesses, and influencers to keep their social channels fresh every day, on repeat. It was designed to make it easier than ever for marketers to share their best evergreen content on social. Today it helps thousands manage their social channels to build their online brand.

Cross Sell is a SureSwift Capital business. It is rated as the #1 app for automated product recommendations that personalizes recommendations or related items alongside each product in an e-commerce store.

Your Daily Challenges

When we welcome you aboard as a full time Customer Happiness Specialist, we’ll introduce you to your team, which consists of the General Manager, fellow Customer Happiness Specialists, a Technical Delivery Manager, Marketing Coordinator, Designer and Software Engineers. These are the people you’ll work closely with day-to-day.

Once you get settled in and learn more about the team, your day to day activities will look something like this:

• Answering help desk tickets and live chat in an accurate, effective, and timely manner
• Meeting with customers via webcam to help navigate and resolve challenges
• Support on webinars for current customers and weekly demos for potential users
• Onboarding new customers and leading onboarding sessions
• Field inbound calls from potential customers and leverage scheduled calls to convert trial users to paid users
• Collaborate with your technical team on any tickets that require their input
• Work with your General Manager, Technical Delivery Manager and fellow Customer Happiness Specialists to improve the customer experience
• Track and report your success
• Attend weekly team meetings
• Other duties as assigned

Your Experience and Qualifications

• 3+ years experience in online customer service
• Desk hours require availability around 8am-5pm EST (approximately)
• Ownership of Customer Success and Happiness
• Experience using HelpScout and Jira
• Previous experience supporting a software product
• Previous experience in converting inquiries to paid users is a plus!
• Self-starter, capable of working independently
• Strong organization, multi-tasking, and time management skills
• Strong analytical and critical thinking skills
• Excellent and clear English communication skills, both written and verbal
• Previous SaaS experience is a plus!
• Ability to learn and then educate around new software applications quickly
• Experience working in an entrepreneurial / startup environment
• Experience working with remote teams.
• Basic knowledge of HTML and CSS troubleshooting

Your Compensation

Compensation varies with experience and qualifications. This job is a full time remote / work from home position.

Background checks will be conducted on final candidates.

Thanks for the time you took to read about this opportunity.

Customer Service Entry Specialist

Operations

Remote, United States

Description

The impact you’ll have:

• Verify and audit Purchase Orders from customers
• Assist sales reps and customers on all aspects of support for order placement
• Enter print, digital, and on-line service orders
• Work with team members to enter large, complex, multiple location orders
• Work in conjunction with the Sales Operations, Fulfillment Operations, and Accounting teams to collect information and complete processing of customer orders
• Identify issues and collaborate with multiple groups to bring issues to resolution

Who you are:

• Attention to detail and accuracy is a top priority
• Problem analysis and problem-solving skills
• Basic Excel skills required
• Strong customer follow-up skills
• Interpersonal skills along with proven adaptability and initiative
• Ability to work independently with some direction
• Demonstrated telephone and business email etiquette with the ability to communicate clearly, both written and verbally
• Active listening skills
• Strong organizational and time management skills along with the ability to multi-task
• Knowledge of Customer Service principles and practices
• Experience with Salesforce/Lightning a plus!

Requirements:

• 2 years of customer service working with both internal and external customers.
• Experience with Salesforce lighting a plus

Customer Service Specialist

Remote – Nationwide

job requisition id

R014649

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

The Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.

Essential Job Functions:

Employment Qualifications:

• 1-2 years experience in healthcare industry.
• Minimum Education: High School Diploma or GED
• Certifications: CRCR within 6 months of hire.

Other Knowledge, Skills and Abilities :

Experience in physician and hospital operations, compliance and provider relations. Customer Service and Call Center experience preferred. Critical Thinking, Problem Resolution

Join an award-winning company

Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Call Center Representative

REMOTE

United States

Veterinary Care Coordinators

Full time

Join Lap of Love as an Evening Call Center Representative and Love What You Do!

Lap of Love is looking for an experienced Call Center Representative for our evening schedules with amazing customer service skills to join our growing team. As a Call Center Representative working from home, you’ll become part of a erse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

• Provide customer service by engaging in positive interactions with pet families
• Answer a high volume of customer service calls in a work from home/ remote environment
• Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
• Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
• Meet all productivity, quality, and performance standards
• Guide emotional conversations in a calm and peaceful manner
• Go above and beyond to provide stellar customer service to pet families and our veterinarians
• Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
• Other duties may be assigned to the employee to ensure the highest standard of customer service

Requirements

• Experience working in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, GoToConnect, Slack, and NICEInContact
• Previous experience in a work-from-home environment or working with minimal peer interactions
• High attention to detail and ability to adapt to new processes
• Expected to be present for work, on time, every day for the entire duration of their shift
• Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.

Physical Job Requirements:

• Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
• Ability to lift up to 15 pounds

Schedule

• Support Call Center hours are 7 am to 11 pm, 7 days a week, 365 days a year
• This position is for Evenings 1:00 pm-10:00 pm or 2:00 pm-11:00 pm
• Schedule includes nights/weekends/holidays
• Must attend mandatory 4-week intensive training program at the beginning of employment

Benefits

• 100% Company Funded Health Insurance
• 100% Company Funded Comprehensive Mental Health Support through Modern Health
• 100% Company Funded Gym Memberships, Classes, and Programming through Peerfit
• Dental, Vision, Life Insurance, Long Term and Short Term Disability
• Retirement Plan (Traditional 401k with 3% match & Roth 401k)
• Generous Paid Time Off
• Generous Paid Parental Leave
• Bereavement Leave
• Training & Development
• Pet Insurance
• Remote Work From Home

  Compensation

• This position is hourly non-exempt and is eligible for overtime
• Hourly pay starts at $15.00 per hour
• Previous call center experience and bilingual background could increase the hourly rate up to $2.00 per hour

Support Associate

Remote | Trust & Safety | Full-time | Fully remote

Couchsurfing is a global community of 14 million people located across 200,000+ cities. Our global network connects travelers and locals to find a place to stay, share their home or attend events in 200,000+ cities around the world. We are a small, nimble, and hyper-focused team working remotely across the globe. If you value cultural exchange, collaboration, and learning opportunities, you might be a great fit for our team!

Couchsurfing is currently hiring for several support positions on its Trust & Safety team. As a Support Associate, you will be responsible for providing exceptional customer service and ensuring the safety of our members and the platform. You will be working with a team of dedicated professionals to respond to member inquiries, moderate user-generated content, and help members navigate the platform. Within the support team, there are opportunities to focus on general support, technical support, or trust and safety.

Technical Support Associates will focus on technical support requests, logging and tracking bugs, and troubleshooting issues related to our platform and mobile applications.

Trust & Safety Associates will focus on content moderation, detection, and response to reports of violating behavior, and other policy violations.

All successful candidates will have a strong background in customer service, creative problem-solving, critical thinking, and communication skills. Our team works in shifts to ensure 24/7 coverage of our queues, so we are currently looking for iniduals working in various time zones.

Responsibilities

• Respond to member inquiries via email and provide exceptional customer service
• Moderate user-generated content to ensure compliance with our community guidelines
• Help members navigate the platform and troubleshoot issues as needed
• Troubleshoot issues related to our platform and mobile applications
• Escalate complex issues to the appropriate teams and follow up with members to ensure resolution
• Document and track support requests and solutions in our ticketing system
• Review and investigate reports of inappropriate behavior, fraud, and other policy violations on the platform
• Communicate with members to resolve disputes and ensure that they are aware of our policies and procedures
• Stay up-to-date on the latest features and updates to our platform and mobile applications

Minimum Requirements

• High school diploma or equivalent
• Fluency in English (both written and spoken)
• Strong analytical, critical thinking, and problem-solving skills
• 2+ years in an online customer service role, ideally for a technology or SaaS company
• Familiarity with web technologies, mobile devices, and troubleshooting techniques
• Strong time management skills with the ability to prioritize tasks and meet deadlines
• Ability to work independently and collaboratively in a remote team environment

Preferred Skills and Competencies

• Familiarity with Google Suite, Slack, Zendesk, Confluence, Jira, or Sift Science
• Experience in content moderation and policy implementation
• Experience working with cross-functional and distributed teams
• Being a Couchsurfing member or familiarity with the Couchsurfing platform

WordPress Support Team Manager

Palm Beach Gardens, Florida, United States

Support

Full time

Remote

Description

As a Support Manager at Awesome Motive, you’ll guide a support team to provide world-class pre-sales and technical support.

Our plugins are used on over 21 million sites, with inidual products averaging over a million installs. So your work will have a big impact!

We’re looking for an experienced technical support manager who’s already built out and fostered a team of high-performers. You’ll handle hiring, set and communicate priorities in the team, and make sure we’re helping our team members to provide the best possible support to our customers. Your team will handle all direct communication with customers, including pre-sales, technical support, customer doc writing, and account/billing support.

To succeed in this role, you need to be passionate about – and have first-hand experience with – developing a highly effective support team.

Interested in applying?

Please read/follow the next steps outlined in “How to Apply” at the bottom of this listing.

Attention to detail is one of our core values! This is your chance to stand out 🙂

To love this role, here’s the type of person you are:

• You’re an excellent communicator, fluent in both verbal and written English, who makes sure nothing slips through the cracks. We believe communication is critical and there is no such thing as over-communicating.
• You love mentoring others and helping them “level up” just as much as working on a project yourself.
• You love to “nerd out” on support and bring out that enthusiasm in your team.
• You’re a quick learner, including technical concepts.
• You are comfortable giving critical feedback to peers (in a respectful and productive manner) and also truly appreciate receiving feedback yourself.
• You enjoy working remotely and managing a fully remote team.
• You’re a self-starter who loves taking initiative.
• You take pride in the quality and craftsmanship of your work rather than just doing it to get it done – with attention to detail.
• You’re happy to do tasks of all sizes, whether that means delegating work for a big project or hopping into the support queue to help with a tricky conversation.

Common responsibilities include (but are not limited to):

• Supervising and mentoring a team of supporters
• Hiring and managing support team growth
• Communicating with the team and supporting your peers using chat, audio, and video
• Developing targets and processes for the support team
• Identifying and analyzing support-related metrics

Requirements

• Experience with:
  • Managing a technical support team
  • Working remotely
  • Building systems and processes in support
  • Analyzing support metrics
  • Hiring & onboarding new team members
  • Working in a technical environment (such as online software, web host, or WordPress-related company)
• Strong written & oral communication skills
• Personal computer with reliable internet access
• Availability to participate in audio/video meetings at any time needed during work hours
• Previous remote work experience

Bonus points if you also have:

• Technical support experience within WordPress

Benefits

Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.

• Competitive Salary.
• Health, Dental, and Vision Insurance benefits for full-time U.S. employees.
• Health Insurance benefits for all employees in India, Pakistan, Brazil, and Ukraine.
• Work from your home. We’re spread out all over the world United States, Canada, Ukraine, India, Pakistan, Singapore, and more.
• Unlimited PTO after 90 days of employment. We encourage employees to take the time they need for a vacation, stay healthy, and spend time with friends and family.
• Holidays (based on your location)
• Paid maternity and paternity leave.
• We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
• We cover all costs of company travel (including our annual all-company retreat and mini-team meetups).
• Additional Perks such as AM Welcome Box for new team members, Yearly Anniversary Gifts, and Technology Stipend each work anniversary – including a new laptop to celebrate 5 year anniversary with the company.
• We give you the opportunity to solve challenging and meaningful problems that make a difference.
• Ability to work with some of the best people in the business through frequent, if not daily, interactions.
• And in case you were wondering: no politics, no b.s., and no jerks.

Location

Inclusion Statement

How to apply?

If all of this sounds interesting, then please submit your application!

Please clearly include the following in your cover letter (required):

• Your management experience – tell us about how many people you have managed/mentored, projects you have managed, etc.
• Your experience with hiring.
• Your WordPress experience, or other technical background.
• Tell us a bit about yourself and why you should be considered. Details about your experience, qualifications, personality, etc are very helpful. If you’ve got experience coming in to lead an existing team, be sure to include that too!
• Profile links if available (Your website, Twitter, LinkedIn, etc).

Note that stock/generic cover letters won’t do – tell us why you want this job, not just any job.

Thanks so much for considering joining our team, and we look forward to hearing from you!

What is Socket?

Socket is an interoperability protocol for secure & efficient data and asset transfers across chains. Socket is not a bridge, or a cross chain app - it is an infrastructure that allows developers to build these things easily. Developers can use Socket to build apps with interoperability as a core part of app infrastructure.

Every approach to interoperability optimises for different objectives & trade offs (trust, latency, generalizability etc.). No one approach is best for every type of use case. Our goal is to empower developers to optimise for their use case & objectives

Socket’s interoperability stack comprises two key components:

Socket Liquidity Layer (referred to as SocketLL)

SocketLL enables efficient asset transfer across chains. It unifies liquidity across bridges & DEXs, and routes funds via them based on user preferences like fees, speed or security.

Socket Data Layer (referred to as SocketDL)

SocketDL enables secure data transfer across chains. It unifies chains by connecting all smart contracts on all chains, allowing them to perform read & write operations on each other. Data transfer via SocketDL will be rolled out soon

About the Role (Job Description)

We are looking for enthusiastic Customer Engagement Support members to join our team.

You are responsible for working with customers and clients as a trusted representative of the team. You will often be the first point of contact for our customers and clients, and you will answer their questions and queries, help them solve challenges, and ensure all of their concerns are answered on time. We are a growing company, which means that you will get a large amount of responsibility and have the opportunity to play a pivotal role in the company’s success.

What will you do? (Job responsibilities)

• Engaging with users and clients to resolve issues that come through email, telegram, and the Discord channel in a timely and accurate way
• Crafting well-written, tailored communications to help users and clients resolve their issues.
• Partner with product and engineering to diagnose and solve problems.
• Serve as a trusted representative with an open, caring, and approachable style of working.
• Collaborate daily with internal teams to resolve concerns effectively.
• Create organised and valuable feedback for our engineering, product, and other teams.
• The tools you work with include Google Suite, Slack, and Telegram. Of course, you will receive comprehensive training.

About you?

• You must be able to work independently with minimum supervision and be flexible as to working arrangements and hours.
• Experience in customer relations is preferred.
• The ability to handle requests and inquiries is essential.
• Excellent written communication skills
• Passionate about the cryptocurrency and blockchain world
• Detail-oriented security and privacy focus

Benefits: What do we offer you?

• Flexible working hours, location, and an async work environment
• A fun and creative team to be on with a culture of transparency
• Unlimited PTO with a minimum requirement of 8 days off annually
• We offer competitive salaries and equity options

Additional Perks:

• Company Issued laptop
• Home Office Set Up Allowance
• Health benefit Programs
• Learning Opportunities
• Annual company offsites

Diversity

Socket is a remote-first company, with our work culture and company policies centred around remote work.

We encourage members from all ethnic, gender, sexual, age, and abilities groups to apply and be part of our team. Socket does not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

At Socket, we’re looking for highly adaptable iniduals with passion and ownership of their roles. Even if your experience doesn’t match the entirety of the description, we recommend you try and apply for this position, we would love to know you and your experience

ActiveCampaign is hiring a remote Premier Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

ActiveCampaign - Grow your business with customer experience automation.

Title: Client Support Specialist (Wellness Coordinator)

Location: Denver, CO or Remote

Our purpose

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental health care that produces high-quality outcomes for iniduals. SonderMind’s inidualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them.

How you’ll make an impact

SonderMind is hiring a Client Support Specialist (known as Wellness Coordinators), who are tasked with building rapport with our clients and providers in order to provide a world-class customer experience through researching billing and claims, answering questions from our providers, setting expectations related to the SonderMind experience, provide basic technical support for use of SonderMind platform, and are sometimes required to assist clients experiencing emotional distress.

Wellness Coordinators use customer service and time management skills to complete all tasks in a timely manner and are held accountable to inidual metrics. This role receives high call volumes and will include taking inbound calls, making outbound calls, and also responding to emails and chats. Successful candidates will have call center experience with a healthcare focus, and ability to communicate effectively with our provider group.

What you will do

• Manage high volume of provider questions and requisitions in a mix of incoming phone calls, outbound calls, chat, and emails
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provider appropriate solutions, and alternatives within the time limits; and follow up to ensure completion
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with other departments and colleagues

Success looks like

• Within two weeks, fully understand our client journey and be able to support basic client onboarding
• Within three weeks, understand SonderMind’s technology platform and answer basic customer and therapist requests
• Within one month, support most client and provider requests via chat, email, or phone
• Ongoing, ability to effectively answer questions and requests from our providers and effectively hit defined goals and targets.

Required Experience

• Customer service experience in a call center environment in the healthcare space
• Experience handling both inbound and outbound calls in a metric-driven environment
• Proven ability to navigate multiple platforms when working with a caller
• Ability to work in a remote and HIPAA compliant environment
• Excellent communication skills both written and verbal
• Must be available to work shifts between the hours of Monday through Friday from 7am-6pm MST

Preferred Education/ Experience

• Experience with a ticketing system/sales or CRM systems
• Previous call center experience working with commercial clients

What we value

• Curious: Seek to understand and pull the thread
• Courageous: Takes action, even when uncomfortable
• Lightful: Assume positive intent in others
• Authentic: Say what you mean, mean what you say, act accordingly

Our Benefits

The anticipated salary range for this role is $21.64 per hour.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off
• Therapy coverage benefits to ensure our employees have access to the care they need
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
• Employer-paid disability & AD&D to cover life’s unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition)
• 401K retirement plan with 100% matching on up to 4% of base salary

Mental wellness impacts people of every community. At SonderMind, building and supporting a erse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.

Vaccination Policy: SonderMind requires all employees to be up to date with their COVID vaccination before entering our office space, the SonderMind Studio, or attending in-person meetings or events (including both indoor and outdoor).

Customer Support Associate

REMOTE

United States

AM&CS

Full time

Description

About Current Health

Current Health is a leader in the movement to transition more healthcare into the home. We’re a technology company, but beyond our best in class hardware and software capabilities, we help healthcare organizations operationalize care at home and deliver excellent patient experiences through helping with the last mile of care logistics and services. We partner with leading healthcare organizations to advance home-based care in the US, the UK, and around the world.

More than doubling in size in the last year, we’re building a global team united in one purpose: helping people live healthier, longer lives by predicting disease and enabling earlier treatment. At Current Health, we seek to put patients first, solve problems with curiosity and creativity, pursue uncommon collaboration, and never stop growing. We’re a remote-first company, which means that everything from how we work, communicate, and socialize is shaped by tools and culture that prioritize collaboration and support independence.

Position summary

As a Client Support Associate your goal will be to solve problems for clients and their patients, and provide exceptional customer service and support in real time. You will staff our technical support desk, responding to calls, emails, and instant messages from clients and their patients. You will be a Current Health expert, and compassionately help iniduals solve their problems. You will also be a Current Health ambassador, reaching out to make sure that our clients and their patients are successfully using our product and services to improve their health and wellbeing.

It’s critical that you are results-driven, product-savvy and can quickly learn how to use new tools. We are looking for someone who has a burning desire to meet challenges head-on and succeed. If this sounds like you, then we want to get to know you.

Given the staffing of the team, some flexibility and a willingness to work occasional holidays is essential.

What You’ll Be Doing

• Respond to technical support questions that arrive by phone, email, and IM, solving the problems of clients and their patients based on deep knowledge of our products and services.
• Support the logistics team, making sure that products get to patients that need them, reusable medical devices are retrieved and recycled, and any issues with missing or non-working parts are resolved.
• Reach out to patients to make sure their experience is excellent and any problems they are having are resolved. This may involve interfacing with their clinician or the Current Health clinical staff.
• Collect and organize information gained during these interactions with our clients and their patients and help the Current Health product team turn these observations into useful insights and better products.
• Be a subject matter expert on Current Health’s product offerings helping clients optimally utilize our technology as they go live (including training end users)
• Support the Implementation Team by providing tactical response and strategic solutions to use cases and translating these into actionable steps for clients
• Support clients in onboarding of users to the Learning Management System and granting user access to the Current Health system
• Coach and support patients in the initial setup of the Current Health Kit. Responding to any patient inquiries and troubleshooting as necessary.
• Provide support in Root Cause Analysis and Lessons Learnt to prevent future issues
• Serve as the client support representative during the implementation and post go-live phases to drive optimization for clients

Requirements

What we’re looking for

• Experience working for a medical device, health IT, or digital health company a plus
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• Self-motivated inidual with a bias for action
• Ability to work collaboratively in a team environment, multitask and prioritize multiple requests
• Passion about working in a fast-paced environment

Benefits

• 401k contribution up to a maximum of 3% on base salary
• 70% contribution towards Health, Optical and dental plans including partner and family.
• 1 x Life & AD&D Insurance
• Holidays: 33 days per year inclusive of public holidays
• Travel expenses covered
• Employee Assistance Program
• Team events

ZEBEDEE is looking to hire a Customer Success Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Title: Customer Booking Specialist

Location: Remote

About Ergeon

We are disrupting the trillion-dollar construction industry with technology, making it possible for almost any profession to operate remotely. Our company is the only startup combining the strengths of technology and remote work to solve the challenges of residential construction.

Unlike most other products and services, hiring a contractor for a home improvement project is very far from a 1-click experience today. Ergeon aims to empower skilled local contractors with human and technology-powered services to make home improvement easy. We take a full-stack approach to create a seamless experience for homeowners, and leverage technology to scale the front & back offices of contractors.

With the belief that everyone has a right to professional growth and respect regardless of their location, we proudly have staff (aka Ergeoneers) in over 40 of countries, with a great score and recommendation rating on Glassdoor. Come join us to make construction friendly and accessible!

Ergeon: [er – g- eon]

Erg = unit of work or energy

Eon = billion years

Ergeon is founded by CS Ph.D. serial entrepreneurs Jiayue (Jenny) He and Odysseas Tstatalos. They picked this name to symbolize their joint passion for using tech to revolutionize work.

Overview of the Role

The ideal candidate will have a passion for customer service, great communication skills, and a drive to meet quotas. As a Customer Bookings Specialist, you will serve as a brand ambassador and build relationships with clients to find the best possible solutions for their construction needs. You will be responsible for managing up to 450 inidual customers per month and providing exceptional customer service while exceeding client expectations.

Responsibilities

• Serve customers by properly understanding their construction needs and finding the best time to meet their goals.
• Reach out to existing leads and gather information about their construction needs, preferences, and budget.
• Work with the Sales team define information requirements and provide feedback.
• Diligently record all necessary information in our internal systems to document outreach, bookings, and client feedback.
• Create outreach strategies to prioritize client experience and exceed their expectations of our service.
• Be a team player and constantly look for ways to share resources and assist others in your team.
• Look for ways to improve current processes and challenge the status quo with new ways of strategizing efforts.
• Maintain professional and technical knowledge by attending educational workshops and participating in professional societies.

Desired Skills and Experience

Must have

• 2+ years of experience in Customer service
• Great communication skills
• Meeting quotas
• Prospecting skills
• Negotiation skills
• Product knowledge
• Presentation skills
• Client relationship skills
• Documentation skills

Nice to have

• Sales, prospecting, customer service, event planning or marketing background.
• Basic understanding of the Podcast Industry
• Familiarity with Google Workspace software and Data management systems (CRMs, Databases, ERPs)
• Formal education on sales or marketing.
• English Proficiency, written and spoken (90%)
• Remote Work Experience

Technical Requirements

Good Laptop setup with Chrome browser

• Minimum of 8GB RAM
• Minimum processor:
  • For Intel variants of CPUs:
    • Core i3 8000 Series (8th Gen) or higher
    • Pentium N5000 series (Quad-core variant) or higher
    • Celeron J5000 series or higher (quad-core variant)
  • For AMD variants of CPUs:
    • Ryzen 3, 3rd generation or higher

Stable high-speed internet connection

• At least 5mbps upload and 20 Mbps download with ethernet connection

Headset

• With a noise cancelling microphone

Power backup

• 250-300W UPS and willingness to relocate if necessary

Data availability

• Ability to access up to 1.5GB of data per day during storm outages

Compensation

Monthly salary $865 USD

• Your final month compensation will be calculated hourly.
• You’ll be paid weekly through Upwork (www.upwork.com), the platform we choose to hire and pay our Ergeoneers all over the world.

Additional important information

Location

• This is a 100% remote position, for people located in the countries listed here.

Availability

• This position is full-time with expectations of at least 40 hours per week.
• Availability Monday through Sunday (Working 5 days per week) between 6:00am – 10:00pm CST.

Bootcamp

• Training period of 2 weeks including: 1-1 sessions, constant mentoring, teamwork, practical use and understanding of our technical tools, and live exercises to develop abilities.
• You are going to be able to do a full immersion in the day-to-day job, enjoy our amazing company culture, make great friends, and learn a lot!
• We are completely convinced that this period gives you the opportunity to decide if the job and the company are your perfect match, and it also helps us to know you better.

Ergeon’s benefits and perks for full staff members

Competitive compensation: We invest in people! We are constantly doing worldwide market research in order to offer globally competitive salaries. And we are well funded by VCs.

All-Remote since the beginning: We have a erse team spread across 40+ countries. We stay connected through the best remote work practices such as flexible work hours, team events, remote happy hours, and by sharing our love of food!

Tech, Wellness & Learning fund: You can have a $400USD bonus per year for software and hardware tools, workplace improvements, fitness-related spending (includes things like yoga classes, Fitbit tracker, new running shoes, gym membership. . .), and books, courses, training, or even attending conferences.

Stock options: All staff is eligible after 6 months of full-time work.

Birthday Paid day off: You can take the exact day, or Friday before if it is on a weekend!

Flexible Paid time off: You can take 12 days after working 6 months, PLUS 2 extra days per year for a maximum of 20 days.

Free Headset Benefit: You can get a noise-canceling headset since your first day working full-time.

Equipment: Laptop replacement after 1 year of full-time work. And every 3 years after that.

Co-Working Fund: Meet in groups of 3+ Ergeon friends and get reimbursed up to USD $20 for coffee, co-working, etc (once per quarter).

Language Classes: here at Ergeon you will have the opportunity to learn or improve a language!

We believe everyone has a right to professional growth and respect, no matter their location.

Ergeon’s workforce is given meaningful opportunities and is supported by a kind and erse community.

Our global staff (Ergeoneers) have access to career growth, amazing work culture, and great benefits.

Come join us to transform the construction industry!

Customer Service Specialist (Bilingual – French/English)

locations

US – Remote

job requisition id

R5118

Customer Service Specialists-Fleet

Customer Service Specialists work primarily on the phone connecting with WEX Fleet customers. They often manage over 75 calls a day. Our teams are available 24/7 to support active accounts, answer account maintenance, online support, and billing questions, along with responding to general inquiries.

Essential Duties:

• Responsible for answering incoming calls and engaging with our customers over the phone
• Customize interactions to the inidual customer’s personality and situation (remember our customers are on the move; hold-ups delay their success)
• Meets monthly customer service statistical goals and quality standards within 90 days of the representative’s hire date
  • 85% average quality scores
  • 90% schedule adherence
• Being the one point of contact for problem solving
• Utilizing up to 10-15 systems, often multi-tasking with multiple systems on each phone call
• Prescribing the fastest and easiest resolution to the problem
• Influence customers for a win-win solution
• Educate customers on other alternatives or features not already considered
• Lead with excellent written and verbal communication skills

Position Requirements:

• Availability to high speed internet
• Must have a private work space
• Willingness to work a flexible schedule that includes weekends, possible holidays and occasional overtime. As long as our customers are there, we’ll be there.
• Familiarity with Google Workspace

Call Center Representatives Needed

Interested in supporting Medicaid providers

$15.00/hr. and Great Benefits

NO WEEKENDS!

Summary:

Call Center Customer Service Representative. This is a great opportunity to learn Medicaid provider support and the medical billing and claims process for third parties and healthcare providers regarding Medicare Claims.

What you get:

• Full-time employment with benefits
• Hourly rate of $15/hour starting on day one.
• Standard scheduled. 8am 5pm EST Monday through Friday, Weekends OFF!!
• Substantial Call Center & Customer Service Training
• Great Work Environment with Career growth

People who succeed in this role have:

Positive and energetic attitude.

• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.

Responsibilities:

Using a computerized system, responds to Virginia Medicaid provider inquiries in a call center environment using standard scripts and procedures.

• Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
• Provides clear and concise information regarding eligibility, claim status and provider enrollment status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for the Medicaid Provider to ensure their needs are met.

Additional Duties as Assigned:

• Verify documents and images.

• Complete required assigned training.

Preferred Experience:

• One of year medical insurance or medical office experience.
• Computer system experience with data entry and database documentation knowledge.
• Call center or professional office experience.
• Knowledge of Medicaid Management Information System (MMIS) is helpful.

Requirements

• Must be at least 18 years of age or older.
• Must have a high school diploma or general education degree (GED).
• Must be eligible to work in the United States.
• Must be able to clear a criminal background check and drug test
• High Speed internet access and space to work away from noise and distractions.

This is a great opportunity to learn and be a part of the growing medical support community. Conduent offers benefits and advancement opportunities. Come join us and help support our Medicaid providers!

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the Submit button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

National Support Specialist Supervisor

Finance and Accounting

Work From Home

ID: 11642-128

Full-Time/Regular

Why Numotion?

By joining Numotion, you will be a part of the nation’s leading provider of Complex Rehabilitation Technology. In addition, with the ability to work with Medicare, Medicaid and most health insurance plans, we have an even larger base of iniduals with whom we can work. Numotion is helping thousands of people with inidually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are helping more people live more freely.

SUMMARY OF RESPONSIBILITY:

The NSS Supervisor is responsible for the overall day to day operations of the Regional NSS group by providing direct supervision to the Regional NSS employees. This position ensures the timely delivery of quality support through process monitoring, ongoing staff development and ensuring Numotion procedures meet internal and external requirements.

Essential Functions:

Drives CRT 2.0initiatives, provides training, reduction of waste in the process and lead the implementation and sustaining of improvements and standards.

Collaborates with leader on acquisition activities and implements a plan for integration of OIP

Leads team to drive quality orders and quality initiatives throughout the organization

Interview, hire, mentor and train Regional NSS employees

Directly supervises Regional NSS assigned employees; perform corrective actions as necessary, and in collaboration with Human Resources.

Leads team to drive cycle time reduction initiatives as required throughout the organization.

Respond to all internal customers in a timely & professional manner

Drive compliance in accordance with the organization’s policies and applicable laws.

Develop & execute plans to facilitate achievement of Company Goals

Other Functions:

Supports CRT 2.0 in ensuring CRT messaging, process changes, and system enhancements are communicated and implemented across the organization.

Supervises the execution of OIP, training, and integration during acquisitions.

Perform related duties as required.

The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

QUALIFICATIONS AND COMPETENCIES:

Bachelor’s degree in management or related discipline required.

Two years of order processing related experience required.

Minimum four years of related management experience required

Proficiency in Microsoft Office Suite required.

Ability to work in a fast-paced environment and juggle multiple priorities.

Able to think quickly, assess a situation and make a sound decision.

Able to use technology to optimize efficiency and effectiveness.

Solid written and verbal communication, listening, organization and priority setting skills.

Listens well and retains instructions; accepts constructive feedback from supervisor.

A track record of being consistent with attendance and prompt arrival at work and meetings.

Solid critical thinking and problem solving skills.

Excellent analytical, mathematical, and computations skills.

Assertive, self-directed; able to work without supervision.

Ability to perform job with integrity and values consistent with the Numotion Mission.

Numotion’s compensation package includes a competitive salary including a comprehensive benefit package, with medical/dental/vision insurance, a 401(k) plan with a company match, and so much more!

Numotion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or disability status.

Customer Onboarding Representative

NetApp – Temp

locations MarketStar – US Remote

time type Full time

job requisition id R12149

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

iCDM Partner On-Boarding Specialist

Who is MarketStar?

Rated as a Top Workplace in 2019, 2020, 2021, and 2022, MarketStar employs over 1500 people across 60+ countries and is headquartered in Ogden, UT. Our employees are our greatest assets. We look for professionals who are eager to learn, grow, and perform for the clients we represent. With a culture of success and an empowered, tech savvy workforce, MarketStar continuously delivers great experiences to our employees and our clients every day. Our employees have helped launch, sell, and support thousands of products and services on behalf of some of the most innovative tech companies across the globe!

At MarketStar, we are sales experts. We offer Sales as a Service™ to our clients by providing data-driven insights, powerful technology, and highly specialized support. This allows us to help our clients streamline their sales process, exceed sales goals, and ultimately grow their business. We have consistently delivered exceptional sales results representing our clients for over 30 years.

Our actions are based on our core values, and a relentless desire to achieve our purpose – To Create Growth. We are excited to have you apply to work with us!“You Belong” is one of the MarketStar core values and we look forward to helping you find belonging and purpose here.

About the iCDM Partner On-Boarding Specialist:

MarketStar’s Client Team currently has an opening for an Inside Channel Development Manager focused on Partner On-Boarding. This position is directly responsible for identifying and on-boarding high potential partner resellers for our NetApp team. The iCDM will build relationships with partners, prepare them to sell and service our client’s products as the first interaction within the partner program.

Location: US Remote

What will you do?

• Manage the entire partner application process in tandem with internal and field counterparts.
• Oversee the vetting of potential channel partners and identifying high potential resellers to drive NetApp’s business.
• Engage in both proactive and reactive activities based on the needs of client partners and sales team
• Understanding the business needs and motivations of partners and NetApp sales team
• Ensuring that goals / objectives for the territory are understood, monitored and achieved
• Learning product features, technical aspects, and advantages to provide assistance to resellers
• Profile new, existing, and competitive partners, and maintain contact information in CRM tool
• Resolve customer issues or concerns in a professional and timely manner
• Effectively complete and understand assigned reporting functions for daily activities in CRM tool

Skills & Qualifications:

• 2 years similar or related sales experience required
• Excellent communication and sales skills
• Strong knowledge of marketing, client relations, and account management
• Ability to comprehend technology
• Self-reliant, adaptable, decisive, and professional; needs minimal supervision
• Results-oriented
• Able to excel in a team environment
• Working knowledge of MS office products

This is a non-exempt position

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an inidual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at [email protected] for assistance.

Loom is hiring a remote CX Advocate. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Loom - Free screen & video recording software.

Customer Experience Specialist – Sarnova – Remote – $21.60-$28.00 per hour

Job Location US-Remote

ID

2023-3998

Category

Customer Service/Support

Company Overview

Sarnova is the leading national specialty distributor of health care products in Emergency Medical Services (EMS) and Respiratory Markets and is the industry leader in Revenue Cycle Management within Emergency Medical Services (EMS). The company operates through several market-leading companies including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, EMP and Cardio Partners, a full Sudden Cardiac Arrest Solution provider, and Digitech, the leader in EMS revenue cycle management.

Responsibilities and Qualifications

Summary:

The Senior Customer Experience Specialist, under the supervision of the Senior Manager of Customer Experience, monitors the Bound Tree customer experience and facilitates resolutions to customer issues.

Responsibilities include:

• Track and follow up on matters submitted to the Customer Experience Portal and Returns Credit Refunds portals.
• Manage the Customer Service Recovery program for awarding purchase discounts to customers.
• Deploy and manage daily IVR and quarterly, annual, and ad hoc customer surveys.
• Review and code customer comments by pain point themes (such as Billing and Invoices, Sales Account Manager, Shipping and Delivery, etc.)
• Generate monthly excel data files for updating PowerBI reports, such as discount program productivity reports to Finance, Transportation Carrier reports of customer issues, Customer Experience data Reports to the Warehouse, Customer Care, and Sales teams.
• Ad hoc analyses to better understand customer issues requiring data mining of Enterprise Resource Platform (ERP) system and other online information sources.
• Join and provide backup support to the Senior Manager of Customer Experience in representing Customer Experience at weekly cross-functional (JAM) sessions.
• Act as an internal consultant in helping to bring to life the Voice of the Customer within the company and leading projects delegated by the Senior Manager of Customer Experience.

This role requires excellent planning and organizational skills, a working familiarity with Microsoft Excel, order-to-fulfillment processes, and the Enterprise Resource Platforms, such as those used to manage day-to-day customer and warehouse activities. The role calls for an inidual who finds fulfillment in delighting our customers and working collaboratively to identify customer and business win-win solutions.

Organizational Impact:

• You are devoted to Sarnova’s mission of driving a Customer Centric Culture and organizational accountability to benefit our customers. You enjoy being on a team that owns Customer Retention and generates and leverages insights to create customers for life.

Essential Duties and Responsibilities:

• Capture the Voice of the Customer: Utilizes and learns survey and fact-finding tools to capture the Voice of the Customer; Serves as the administrator of Satmetrix Survey tool; Manages the CEO process for Customer Care and the organization to drive actions and resolutions to customer issues; Owns all aspects of NPS survey execution, including questionnaire development, programming, fieldwork, list, and sample management, data cleaning and extracting insights from survey findings. Work with Senior Manager in designing and executing the annual NPS Customer Survey and other relationship-based customer survey research.
• Enable Action from the Voice of the Customer: Works with the Senior Manager of Customer Experience to identify improvement opportunities uncovered by survey data and internal data analysis; Completes monthly reporting and provides accurate and timely updates of customer insights, Collaborates with internal departments to drive accountability in resolving customer issues; Advises the Senior Manager of Customer when issues require escalation.
• Communicate the Voice of the Customer: Works with the Senior Manager of Customer Experience to report on NPS and TNPS scores and the actions required to make incremental improvements; Delivers excel reports and data files to the appropriate departments and teams responsible for resolving customer issues; Advises cross-functional team (JAM session participants) of outstanding customer issues.
• Drive organizational accountability: Ensure timely inputs and actions from stakeholders in responding to customer issues captured in the CEO portal and identified through customer surveys, internal reporting, and inbound customer feedback.

Skills/Experience Required:

• Excellent planning and organization skills.
• Working experience with order-to-fulfillment processes or Care Centers.
• Basic understanding of MS Outlook, Word, and Excel.
• Able to successfully work in a changing environment.
• Ability to develop and maintain cooperative working relationships with colleagues and business partners.
• Ability to accurately assess a situation, identify and communicate Voice of the Customer.
• Must possess self-motivation.
• Strong communications skills with the ability to present information and solutions professionally and courteously.
• Excellent attention to detail and accuracy.
• Analytic orientation with ability to identify, track, and trend issues through resolution.

Preferred:

• Experience in Customer Care or Operations
• Experience in working with data files and analyses

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a erse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values ersity.

Customer Support Specialist

US – Remote

About Pawp

We believe that dogs and cats are more than just pets they’re part of the family. With rising vet bills and pet expenses, it can cost thousands of dollars a year to keep your pets healthy and safe. That’s why Pawp is on a mission to improve the quality of life for pets by creating tools & services to transform the world of vet care and how we access it.

Pawp is a venture-backed tech company, led by Lux Capital. We’re led by the founding team of products like Clarity Money and Paribus. Our product has been featured in Forbes, Popsugar, Insider, People, the WSJ, and more.

About The Role

Pawp is looking for a Customer Support Specialist to help drive forward our mission of providing all pet parents the opportunity to keep their pets healthy and their healthcare affordable. Reporting to the Customer Support Team Lead, you’ll assist with supporting our member base in navigating their Pawp membership, including providing accurate and detailed information on membership options, new product offerings, all while providing outstanding customer service and leaving the customer feeling positive about every interaction.

This role is a 6-month, contract-to-hire position, with a commitment required of at least 32 hours/week. The position has potential to turn into a permanent position based on performance and business needs.

Schedules will be established by shifts. Shift schedule preferences will be based on availability.

What You’ll Do

• Communicate effectively with Pawp members and respond to inquiries via live chat and support ticketing channels in accordance with our brand guidelines and team SOPs.
• Update member account information with efficiency and attention to detail.
• Successfully communicate and drive forward Pawp’s newest products and initiatives to both leads and existing members.
• Build effective and lasting relationships with Pawp members as well as veterinary clinics and partners as needed.
• Collaborate and work with Pawp’s team of veterinary professionals to ensurek a smooth member experience.
• Complete multiple tasks and projects quickly and with little guidance and excellent attention to detail, and react with appropriate urgency to situations that require a quick turnaround and fast response.

What You’ll Need

• A passion for pets!
• 3+ years experience working with various help desk tools, preferably Intercom.
• 3+ years experience in a customer-facing or support role with proven success. Customers know you by name!
• Strong written and verbal skills and excellent attention to detail.
• Ability to communicate with empathy and understanding, ensuring our members are receiving your utmost care and attention.
• A strong drive and a relentless curiosity to learn and grow and a passion for creating the best customer experiences. A self-starter and all-around team player.
• Experience working in an ever-changing and fast-paced environment or relevant work experience in early-stage start-ups.
• Willingness to work evenings, weekends and across various time zones.
• Bilingual applicants are encouraged to apply (English + Spanish).
• Background in the veterinary industry preferred.

What You’ll Get

• Responsibility & ownership in a fast-paced and collaborative environment
• World-class talent and team
• Pawp Perks

Eight Sleep is hiring a remote Customer Support Manager - Nights / Weekends. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Eight Sleep - The sleep fitness company.

Customer Accounts Specialist

locations

Remote – Nationwide

job requisition id

R015001

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

The Customer Account Specialist performs Self Pay collection and customer service activities across the Revenue Cycle. Primary functions exist to facilitate recovery or resolution of patient balances while maintaining a high level of customer service via handling phone calls with patients.

Essential Job Functions:

• Outbound collection calls

• Answer patient questions regarding statements

• Accept payments and negotiate payment plans

• Meet collection goals as set by department leadership

• Coordinate with other Revenue Cycle departments as necessary to answer and resolve patient inquiries

• Gain proficiency in multiple systems to facilitate work

• Maintain a superior level of Customer Service

Job Experience:

• Less than 1 year

Requirements:

• High School Diploma, GED, or Equivalent Experience

Join an award-winning company

Three-time winner of Best in KLAS 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

Director, Customer Support – Remote

Location: United States

Full time

Job Responsibilities:

• Run a chat-based Customer Support Organization
• Cultivate a high energy, collaborative and customer-first team culture centered around delivering an efficient, effective and empathetic experience for all customers
• Seek ways to increase self-service customer support for faster and more efficient for educators
• Improve our knowledge base and its delivery to our clients
• Improve inidual and team efficiency
• Act as a liaison to the greater leadership team
• Responsible for executing and regularly updating the relevant parts of the Customer Journey and respective playbooks and evaluating key customer touchpoints throughout the journey in Support.
• Develops and improves productivity and performance reporting on team performance, inidual performance, monthly department performance overall enabling us to keep our product costs as low as possible for our customers.
• Drive operational quarterly and annual planning with Key LAZ Stakeholders to optimize cross-functional planning, communication and resource management.
• Partner across marketing, sales, product, engineering, and professional learning services teams to establish a cohesive team approach, process and product efficiencies.

Job Requirements:

• Minimum 5 years of direct management experience running a chat-focused support organization.
• Bachelor’s degree preferred.
• Demonstrates a proven understanding of Intercom, AI, call deflection, bot development, and knowledge base growth.
• Empathetic manager who demonstrates LAZ values of being hungry, humble, and smart.
• Proven effectiveness in training and managing teams in a customer support function.
• Experience with executing strategy around capacity planning, cost analysis, KPI utilization, and problem prioritization
• Experience successfully implementing data-driven strategy to improve support productivity, customer sentiment, and net revenue retention
• Experience with and ability to communicate across all levels of an organization, excellent written and verbal communication skills, especially to an executive audience
• Excellent organizational skills with a high attention to detail coupled with an ability to think strategically
• Comfortable navigating and mediating conflict
• Innovative leader and lifelong learner who keeps abreast of operational best practices and supporting technologies
• Outstanding communication and customer management skills
• Demonstrated analytical and problem solving skills
• Experience collaborating with cross-functional teams (e.g., Sales, Professional Learning Services, Engineering, Support)
• Proficiency in Business Process Automation
• Knowledge of SalesForce CRM, Intercom, Gainsight, Tableau, Snowflake, and other relevant systems

Customer Support Specialist

REMOTE

Nashville, Tennessee, United States

Product

Full time

Description

*100% Remote

Core10 is seeking a Customer Support Specialist who will deliver best-in-class support to financial institution clients leveraging our Accrue banking technology platform. You will be responsible for providing friendly and responsive customer service, making backend configuration changes, triaging escalations internally, and communicating cross-functionally to improve the overall customer experience. This is a fantastic opportunity for growth-minded iniduals who love making an impact on the front line.

Built on the Salesforce platform and powered by the AccrueConnect integration layer, Accrue is the most powerful, most configurable and connected lending, account opening, and core/fintech connectivity platform for Community FIs. With ready-to-go, secure integrations to industry-leading core banking providers and other fintech leaders, Accrue is a bank’s command center to increased revenue, transparency, efficiency, business intelligence and compliance.

What you’ll do:

• Communicate with clients through email, our support ticketing platform, or phone/ video meetings
• Troubleshoot and resolve issues reported by customers
• Collaborate with cross-functional teams to solve problems, capture knowledge in internal and external knowledge bases, and optimize support processes
• Become an expert in the Accrue banking technology platform and learn to make configuration enhancements and business process recommendations for customers
• Assist with other customer support initiatives as needed
• Monday Friday: 9:00 am 5:00 pm Central Time

Qualifications & Experience:

• 1+ year(s) experience as a Salesforce Administrator
• Dedication to customer service and delivering a positive customer experience
• Demonstrated technical acumen and ability to troubleshoot and resolve technical issues
• Strong written and verbal communication skills
• Strong sense of personal responsibility and ownership over your work
• Attention to detail, organization, effective time management
• Strong analytical and creative problem-solving abilities
• Willingness and love of learning new technology, new processes and procedures, and new business models

Bonus Points:

• Prior experience working in fintech or with banking customers
• Salesforce certifications
• Experience with JIRA Service Management tool
• Desire to learn the processes and needs of community bankers

Benefits

• Work From Home (100% remote!)
• Health Care Plan (Medical, Dental & Vision) for employee (a significant portion of employee only paid) and family (paid in part)
• Collaborative culture: virtual & optional in-person events, retreats & swag

• Training & Development
  • • Inidual Training Budget
    • Technical Book Club & other study groups
    • Certifications are encouraged with bonuses
    • Mentoring Program with bi-weekly 1:1s
    • Up-to-date technologies, tools and methodologies
• Parental Leave (Maternity & Paternity)
• Flexible PTO plan
• Retirement Plan (401k)

Core 10, Inc. does not discriminate in employment matters based on race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace ersity.

At this time, we are not accepting applicants in the state of Colorado.

Customer Support Specialist

REMOTE

Jacksonville, Florida, United States

CE Broker

Full time

Description

CE Broker and EverCheck are sister brands under one umbrella. CE Broker tracks continuing education for over 4 million licensed professionals across 180+ regulatory boards. EverCheck’s software reduces administrative burden for 400+ hospital networks in the US. Altogether our team is made up of about 300 employees.

This is a remote, contract-to-permanent full-time Customer Support Specialist position. This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it’s meaningful work with a real impact – assisting licensed professionals to track their continuing education needed for license renewal! This is a fully remote position and employees can work from anywhere in the United States.

Shifts will be from 11 am – 8 pm Eastern Time, Monday-Friday, with earlier shifts possible as they become available. Pay for this position starts at $18 per hour and aligns with an employee’s experience level and geographic area.

Check out your future coworkers at CE Broker’s Instagram page!

Responsibilities include:

• Primarily assisting customers via inbound phone calls
• Provide delightful customer service through casual, unscripted conversations
• Answering customer emails to the general support inbox
• Provide customer feedback and data to internal teams across the company
• Maintain detailed product knowledge to engage in consumer education and support sales efforts
• Write internal documentation and tutorials

Requirements

We’re looking for someone who…

• Has 2+ years of previous contact center experience with a track record of success handling online chats and email
• Writes in a clear and concise manner
• Enjoys teaching others and explaining technical concepts
• Has patience to listen and grasp what customers are trying to accomplish
• Knows how to communicate and help in a friendly, professional manner
• Is a continuous learner, proactively pursues growth and learning
• Pays high attention to detail
• Has functional knowledge of computers and can perform basic troubleshooting to resolve minor computer issues.
• Holds an Associate degree or higher (preferred)
• Has ongoing access to a quiet workspace to conduct professional business.
• Has a reliable broadband internet connection (minimum 3 MB upload, 18 MB download required) with ethernet connection capability.

Benefits

About CE Broker:

CE Broker and EverCheck are sister products under one umbrella. CE Broker tracks continuing education for over 3 million licensed professionals across 130+ regulatory boards and is on pace to add an additional 1 million users in 2022. EverCheck’s software reduces administrative burden for our 375+ partners in the US, helping their in-house healthcare heroes to focus on patient work instead of paper work. We’re on a mission to make the experience of administrative work better for every healthcare worker in the US.

Benefits and Perks for CE Broker employees include but are not limited to:

• Awarded one of BuiltIn’s 2023 Best Place to Work and 7 years running by Outside Magazine!
• We’re committed to sustainability and are putting our money where our mouth is.
• Wellness benefits – we’ll help you pay for fitness endeavors and organic produce delivery services.
• Professional development allowance – we’ll pave the way for you to actively pursue growth and learning.
• Flexibility for your life and ample PTO, including paid time for volunteering and generous leave for new parents.
• 401K with company matching.
• Employees choose from HSA, FSA and traditional insurance options available for medical, dental, and vision coverage.
• Check it out for yourself at https://cebroker.com/careers or our CE Broker Culture Instagram account.

This full-time position is scheduled to work 40 hours per week unless otherwise required by project activities. The target pay range for this position starts at $18/hr, commensurate with experience and geographic location market value and accompanied by our full benefits package.

We are an equal opportunity employer and value ersity at CE Broker and EverCheck. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified candidates from all backgrounds are encouraged to apply.

ActiveCampaign is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

ActiveCampaign - Grow your business with customer experience automation.

Apollo is hiring a remote Director of Customer Success. This is a full-time position that can be done remotely anywhere in the United States.

Apollo - Apollo is the all-in-one sales intelligence platform.

Migrations Specialist

Support Washington , District of Columbia

Migrations Specialist

Location: **Remote Anywhere (at least 5 hours overlap with EST standard business hours)**

What are we doing at Uscreen?

Uscreen is a growing (and profitable) bootstrapped product-led SaaS business revolutionizing the way that video-based entrepreneurs & creators monetize their content.

Uscreen provides an all-in-one video membership platform. We empower video-based entrepreneurs to monetize subscriptions, communities, courses, and live-streamed events across platforms (web, mobile, & TV).

25,000+ video creators sell, market, manage, & grow their businesses with Uscreen and they generate hundreds of millions of dollars in revenue doing it.

As a Migrations/Customer Integrations Specialist, you will be an integral part of our Client Services – Migrations team, working with established businesses to bring their existing content and customers to the Uscreen platform. Do you have a passion for technology? Do you find yourself in the position of being the first person people go to when they don’t understand and need help translating technical instructions? If so, we want to hear from you!

What you’ll do

• Work with new clients (creators, founders, & CEOs) to help them move their existing online video subscription businesses to the Uscreen platform
• Educate clients on the technical capabilities and limitations of the migrations process
• Instill confidence in the Uscreen migrations process with all levels of clients, from sites with a few hundred end-users to a few hundred thousand.
• Partner with new Enterprise customers to provide hands-on support and advice on all aspects of the migrations process
• Provide clients with migrations best practices
• Thoroughly understand the end-user experience roadmap
• Help clients develop existing end-user communications plans
• Maintain and update an accurate log of activity in our CRM system
• Help to manage the migrations schedule with the development team based on SLAs and internal guidelines
• Partner cross-functionally with Success, Product, Marketing and Sales to deliver a best-in-class customer experience

Do you have what it takes?

• 1+ years in a customer-facing role, preferably in SaaS
• Excellent communication, presentation, written and listening skills
• Detail-oriented and obsessed with data
• Demonstrated interest in the SaaS, online video, and influencer industries
• Growth mindset and a positive attitude
• Ability to organize and prioritize time and tasks
• Strong interpersonal skills to successfully communicate and negotiate with internal and external customers
• Graduate of a four-year university or equivalent professional experience preferred
• We are a remote-first company, so we highly value the ability to work autonomously, be self-driven, and stay productive.

You get bonus points if

• Experience working with Google Sheets or MS Excel
• Experience working with Pipedrive, Planhat or similar CRM software
• Experience with video or website hosting and application setup
• You’re located in the western hemisphere, or are willing to flex your hours for at least the first 6 months to facilitate training
• Overall, a kind and fun person

Customer Service Representative- International (Asia Region)

locations

Remote

time type

Full time

job requisition id

REQ-6219

It’s fun to work in a company where people truly believe in what they are doing!

OUR OPPORTUNITY:

Neogen is looking for a Customer Service Representative to provide effective customer service to all internal and external customers. The successful Customer Services Representative will provide excellent, in-depth knowledge of Neogen products and programs to all customers. It is a requirement to be able to speak/ communicate in Mandarin/Chinese. The ideal candidate will work in the Eastern or Central time zone.

Essential Duties & Responsibilities:

• Communicate effectively to team members and customers
• Provide timely and accurate information to incoming customer order status
• Work side by side our sales team
• Identify and resolve client concerns

Qualifications:

• Strong interpersonal and communication (verbal & written) skills
• Strong organization skills
• Microsoft Office proficiently required, especially in Excel and Outlook
• Experience working with a CRM tool preferred

Education and/or Experience: High School diploma or G.E.D. with 1-3 years of customer service background.

WHO IS NEOGEN:

From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world’s best-known food companies. Neogen’s solutions are critical to the health and well-being of our customers’ operations and in turn their consumers. What we do matters!

Neogen’s culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust the principles which guide our everyday decisionmaking, include Openness, Honesty, Credibility, Respect, and Service. It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.

Come Be Part Of A Mission that Matters!

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there and you can be too.

Remote Customer Service Representative

Description & Responsibilities

Qualifications

Featured Benefits

Why Liberty Mutual?

Under moderate supervision, serves as primary contact for support and service of commercial audits. Addresses questions and concerns from policyholders, agents, and business partners in an accurate and timely manner. Collects, sends, and routes forms and documentation necessary to assist customer requests. Provide support across a highly erse, cross-functional product set, technology platforms and applications.

• Acts as first point of contact for routine customer requests and queries related to audits requiring extensive phone and email interaction with policyholders, agents and third parties.
• Establishes and maintains a professional relationship with both external and internal customers while developing an understanding of service needs.
• Coordinates request activities with various departments to ensure efficient and quality service including but not limited to Underwriting, Billing, Premium Audit, Claims.
• Completes basic research around customer queries and requests. If unable to resolve request, identifies and engages appropriate department, inidual, or escalation path.
• Routes requests and submissions using appropriate systems for assignment and resolution. Accurate and timely documentation of required transactions and customer interactions. Identify gaps in workflow and make recommendations around improving processes.

Our hours of operation are Monday Friday 8:00am 8:00pm EST. At this time our greatest need is on candidates in the Eastern and Central time zones. We cannot consider candidates in CA, HI or IL.

Job Specifications:

Reference: 2023-54776

Salary: USD-$45,300.00–$47,400.00-/-Year

Qualifications

• Business background with knowledge of basic Commercial polices.
• Excellent written, verbal and interpersonal skills.
• Ability to communicate with iniduals at all levels within and outside the organization.
• Proficient in MS Office software applications (Excel, Word, etc.).
• Demonstrates effective organization and workload management skills.
• Knowledge, skills and competencies as normally acquired through an Associates degree or equivalent business background along with a minimum of 12 months related Commercial insurance experience.
• Minimum of 1-2 years of relevant customer service or administrative experience.
• Prior Call Center experience preferred.

We’re looking for a full-time contract junior technical customer support and sales person based in the E.U.

Who you are:

• A self-starter who can work independently and remotely, knowing you have a support and development team whose got your back when you need them
• A person who supports customers via chat, email, and our support ticket system
• A person who loves to solve customer’s support issues in a timely manner
• Someone interested in working on commissioned sales projects when not providing support
• Willing to test our software so you can inform the rest of the team if there are bugs
• Communicate in English at at least a C1 level or higher

Extras (the icing on the cake):

• someone who is fluent in Danish, Swedish or another language
• Has familiarity with Adobe products

This contract is for 3 months, with the option to extend at the end of the contract.

Title: Call Center Specialist

Location: Remote

SmartFinancial offers smarter insurance products, delivered by people and powered by technology.

At SmartFinancial, we’re on a mission to make the insurance shopping process better, simpler, and more effective. Our transparent insurance-technology platform is changing the way people shop for insurance by pairing them with the right carrier and policy, one policy at a time. Our company was founded by a team of industry experts who are passionate about delivering measurable results and exceptional customer service to all our clients. We’re committed to providing the best resources and support to our insurance partners as they adopt our technology platform to reach the right consumers and optimize their marketing campaigns. We are proud to foster a erse and inclusive workplace where our employees can thrive and make meaningful contributions to our mission

Founded by a team of insurance and technology experts, SmartFinancial focuses on delivering measurable results and exceptional customer service. We provide a similar resource for insurance partners as they adopt the new technology platform to reach the right consumers. SmartFinancial operates an innovative real-time marketplace that gives insurance clients the ability to optimize marketing campaigns and maximize ROI.

$16-$18/hour base pay plus commission. Our top agents earn $80,000+ per year. That could easily be you.

SmartFinancial is the leading tech-driven marketplace for insurance consumers [Auto, Home, Life, Health, and Medicare]. We generate 20,000+ digital leads per day from our owned and operated websites. You will contact these consumers via our state-of-the-art technology platform to confirm their interest and connect them via warm transfer to our network of licensed agents. We partner with every major insurance carrier and 6,500+ independent agents. Our clients LOVE our calls.

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic.

In this role, you will be contacting customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)
• Be required to read from a script
• Verify customers information and pre-qualify customer
• Transfer the customer to a licensed insurance agent.

Remember: This is a Remote Position

Responsibilities:

• Handle a high volume of outbound calling daily and ask qualifying questions
• Encourage the customer to receive a competitive quote from a licensed agent
• Meet performance expectations and KPIs

Qualifications:

• 1+ years of sales experience preferred
• Fast-paced call center experience a plus
• Strong phone, computer, and communication skills
• Self-motivated & independent
• Ability to build rapport with customers in a fast-paced environment

What We Offer:

• Competitive hourly rates plus incentives and performance bonuses
• Paid training
• Full healthcare benefits ( Medical, Dental, Vision)
• Company paid life insurance
• 401k with company match
• Generous PTO & paid holidays
• Employee referral bonuses
• Extensive paid product training
• Daily/weekly cash giveaways
• Advancement opportunities – We love to promote from within!!!
• Monday Friday from 9am – 6pm shift schedules

What It’s Like To Work At SmartFinancial:

• Be a part of a supportive and dedicated team
• Be able to have fun and work hard at the same time
• Work in a dynamic, energetic environment

This position is for ambitious people who desire to advance their careers and work alongside an industry-leading team!!

We’re a team of dedicated people who are excited to come to work every day. SmartFinancial offers a fun and engaging company culture in which everyone is encouraged to share ideas and work together. We’re always looking for excited, dedicated people to join our team. SmartFinancial has been named one of the “Best Place to Work” in Orange County four years in a row!

We’re a team of dedicated people who are excited to come to work every day. SmartFinancial offers a fun and engaging company culture in which everyone is encouraged to share ideas and work together. We’re always looking for excited, dedicated people to join our team. SmartFinancial has been named one of the Best Place to Work in Orange County four years in a row!

Anchorage Digital is looking to hire a Global Team Lead, Client Operations to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Customer Experience Associate, Escalations

Remote

Full Time

Sales and Customer Service

Mid Level

About the Role:

Our Customer Experience team is dedicated to providing an exceptional experience for every Brilliant Earth customer. The Customer Experience Associate, Resolutions, will be responsible for finding solutions for customers who are requesting additional assistance beyond the scope of our Customer Experience, Sales team. You will act as both a customer and Brilliant Earth brand advocate, working to craft creative solutions to ensure every client receives a luxury experience, above and beyond their expectations. As a member of this team, you will work cross-functionally with our Customer Experience and Operations teams in order to achieve solutions for escalated customer inquiries. You will share your learnings from customer interactions with cross functional partners, including senior leaders across the organization, for continuous improvement of our customer experience and operational processes. As a member of this team, you will be able to share in the happiest moments in our customers’ lives and have a clear impact on our company growth.

The ideal candidate for this role can work a Tuesday – Saturday schedule.

What you’ll do:

• Provide solution-oriented service to Brilliant Earth customers, with a focus on exceptional luxury experiences
• Actively respond to customers who have requested to escalate an issue or speak with a manager, via email and phone communication channels
• Creatively resolve problems, working collaboratively with cross-functional partners
• Create memorable and personalized experiences for Brilliant Earth customers by providing support and responding to escalated customer inquiries
• Utilize sales and customer service strategies, and forward-thinking problem-solving techniques to assist and guide customers toward appropriate solutions
• Proactively manage review sites, including working to uphold strong ratings on public review sites, such as Yelp.
• Coach sales associates through escalated customer situations, to ensure that the team is using appropriate strategies to solve customer issues
• Contribute FAQs and scripts to our Sales Knowledge Base, in order to streamline solutions to commonly occurring issues
• Recommend changes to polices, processes, and customer communication that you believe will improve the customer experience, acting as a customer advocate with cross-functional partners
• Maintain demonstrated responsibility and accountability for meeting inidual and team goals in a metrics and goals focused environment.

You’re a great candidate if you have:

• A Bachelor’s degree or equivalent, preferred
• 3 5 years of experience in an escalations- or resolutions-focused customer facing role
• Robust customer service skills and experience working in an ecommerce or retail environment
• A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
• Ability to creatively problem solve, while adhering to company policy and procedure
• A focus on data-driven solutions and working cross-functionally toward continuous improvement
• Excellent, professional verbal and written communication
• Strong attention to detail
• Robust computer and systems skills experience with a CRM system or customer focused channel software system required, Microsoft Excel skills preferred
• An ability to adhere to and implement security policies and procedures regarding high value products
• Ability to think critically and adapt quickly in a flexible work environment
• Exceptional time management skills and accountability
• A team-oriented mindset with an ability to work collaboratively
• An eager to learn attitude and desire to grow in a dynamic work environment
• An interest in socially and environmentally responsible organizations and products

What We Offer:

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive salaries and a robust benefits package, including:

• Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
• 401k match. We know that saving for the future is important. That’s why we offer a generous 401k match.
• Generous PTO Policy. We know it’s important to recharge and relax. You’ll accrue up to 3-weeks of PTO in your first year.
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.
• Continued Education. Company-sponsored learning in leadership, professional skills, ersity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
• Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.

More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we’re searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of ersity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other our successes, the lessons along the way, and the unique perspectives each inidual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

Customer Service Representative

REMOTE (US)

SERVICE DELIVERY WORK AT HOME (US)

FULL TIME

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

What does a day in the life as a Customer Service Representative look like?

• Respond promptly to customer inquiries via phone, chat and/or email
• Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs
• Maintain customer accounts by recording account information and documenting interactions
• Exhibit a positive, empathetic and professional attitude towards customer at all times
• Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers
• Provide feedback on the efficiency of processes
• Performs other duties as assigned

What are the required qualifications for a Customer Service Representative?

• Must have a high school diploma or GED
• Must be 18 years of age or older
• Minimum of 1 year of experience in customer service
• Good communication skills, verbally and written
• Customer orientation and ability to adapt/respond to different types of customers
• Ability to multitask, prioritize and manage time effectively
• Proficient in PC operation and navigation

Having these qualifications are helpful, but not required

• Call center or BPO experience
• Experience supporting customers on all channels – voice calls, chat and email
• Familiar with CRM systems and practices

Ninja Perks and Benefits

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development

Customer Care Representative

(12:30p-9p CST)

remote type Remote

locations United States of America (Remote)

time type Full time

job requisition id 23-0155

Citywide Banks is an equal opportunity employer committed to creating a erse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Citywide Banks is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Join a team that makes “Great Things Happen!”™

Under close supervision, the Customer Care Rep I HOC is responsible for providing excellent customer service to both internal team members and external customers regarding a variety needs. Main objective is to project the professional organizational image through telephone, electronic (e-mail), social media, chat and written interaction with the both HTLF member bank employees and customers. The Customer Care Rep I must adhere to all bank policies and procedures.

PRIMARY & ESSENTIAL RESPONSIBILITIES:

• Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc. in a courteous and timely manner as outlined in the department’s established service levels.
• Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area.
• Accurately processes orders, forms, applications, and requests submitted within SLA timeframe.
• Completes customer contact logs.
• Recognizes and reports to management trends in internal and external customer calls that may identify system/product related issues.
• Assists with all banking deposit product inquiries including: checking, savings, certificate of deposit, internet banking, debit card, and mobile banking.
• Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This position does not have supervisory responsibilities.

REQUIRED QUALIFICATIONS:

• High School Diploma/GED
• Business related college courses preferred
• 6-12 months of customer service experience.
• Experience using Microsoft Office Suite.
• Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and ATM/debit card.
• Have previous experience using social media, instant chat, e-mail, etc.
• Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc.
• Knowledge of general banking practices preferred.

Scheduled Weekly Hours:

40

Time Type:

Full time

The targeted salary for this role is:

$17.00

You may also be offered incentive compensation, and benefits. Compensation may vary and is based on geographic location of the specific role as well as the skills and experiences of the selected candidate.

Customer Support Specialist

(View all jobs)

Remote – US

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than 40 billion minutes of video footage and 5 trillion data points annually.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. As part of a newly public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Recent awards we’ve won include:

• Best Place to Work by Built In 2022
• Deloitte Fast 500 Companies
• IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners

Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand.

About the role:

Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara’s rapidly-growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this erse customer base. The ideal candidate has experience in a customer support role in a multi channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat and email.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

Click here to learn about what we value at Samsara.

In this role, you will:

• Help Customers with a wide range of general inquiries on billing issues and questions
• Handle customer questions about contract renewals and cancellations
• Solve customer issues and escalations about Samsara products and services
• Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests
• Ability to prioritize work queue and backlog in addition to incoming customer requests
• Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 1-3 years of experience in a customer-facing role within a contact center environment
• Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings
• Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner
• Strong problem solving skills and a proven ability to deliver a positive customer experience
• Exceptional communication skills to effectively communicate with a wide range of customers
• Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels
• Experience working with ticketing systems (e.g. Zendesk, Salesforce, ServiceCloud)
• Proficient with macOS

An ideal candidate also has:

• Ability to work flexible hours (nights and weekends) – Schedules are assigned based on needs of the business, you must be willing to work assigned schedule (5 days a week, 8 hour shift with 2 continuous days off)
• Experience supporting service requests in billing, RMA, cancellations and renewals
• Experience supporting telematics systems, ELDs, and hours of service compliance is a plus
• Spanish and/or French fluency is a plus

Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver total compensation (based on role, level, and geography) that is above market. We do this through our base salary + bonus/variable + restricted stock units (RSUs). RSUs are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, there are additional RSU grant awards for top performers which allow employees to achieve higher market positioning.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

$37,400—$55,000 USD

At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing ersity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation.

Benefits

Full time employees receive an above market total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Flexible Working

At Samsara, we have adopted a flexible way of working, enabling teams and iniduals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an inidual’s ability to secure and maintain the legal right to work at the company.

Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Samsara employees.

Nansen is looking to hire a Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in EMEA or North America.

Bilingual Customer Service Representative

locations

St. Louis MO

Chicago IL

time type

Full time

job requisition id

R-23-0023440

Location(s)

Chicago IL, St. Louis MO

Details

Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven by intellectual curiosity, analytical superiority, and being world-class operators.

Kemper Life has a talented operations team that believes in this strategic intent. This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. We are looking for the person who can help us make a difference by best serving the needs of our customers. Come join us in Growing for LIFE.

POSITION SUMMARY:

As a Bilingual Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering telephone inquiries from our customers. This is a key position, handling a high volume of incoming calls. This position involves research and resolving customer inquiries via telephone.

The level and compensation will be commiserate with your experience.

All new team members will be scheduled 9:30am-6:00pm CST, Monday Friday. Once fully trained, flexible scheduling may be available.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Answer customer calls
• Display empathy and understanding of customer needs and wants
• Research customer issues
• Resolve customer inquiries accurately
• Maintain service level standards (quantitative and qualitative measures)
• Other duties as assigned

JOB REQUIREMENTS:

• High school diploma or equivalent required.
• Must be Fluent in English and Spanish
• Previous customer service experience required.
• Previous Insurance experience a plus
• Previous Call Center experience a plus
• This position is a remote role and can work from a US based home.
• The range for this position is $12.84/hr. to $21.45/hr. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)

REQUIRED JOB SKILLS:

• Prior experience in a role utilizing verbal, written communication, and professional telephone skills
• Experience that reflects ability to represent the company in a professional manner.
• Proven track record of multi-tasking ability
• Examples of organization skills and ability to prioritize work

CANDIDATE PROFILE:

• Highly motivated and natural self-starter, independent thinker, great planner, and team player
• Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions
• Ability to cope with uncertainty, learn fast, motivated by new and complex challenges
• Manage information in a visually appealing and easy to understand method
• Drive results across a team of dynamic communicators and professionals
• Ability to quickly absorb complex issues, ensure alignment across cross-functional teams
• Possesses a continuous improvement mindset

COMPETENCIES NEEDED:

• Decision Quality making good and timely decisions that keep the organization moving forward
• Drives Results consistently achieves results under difficult circumstances
• Action Oriented takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Collaborates building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Values Differences recognizes the value that different perspectives and cultures bring to the organization
• Nimble Learning actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting ersity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Customer Support Specialist

SAN FRANCISCO, CA OR REMOTE

ECOMMERCE OPERATIONS

FULL-TIME

Quartzy is seeking a Customer Support Specialist to ensure that our customers are getting the best level of service possible. We are experiencing tremendous growth, and in this role, you’ll have the chance to help us define our processes as our company scales.

You are someone who is motivated by helping other people solve problems. You thrive in a busy environment, and believe that keeping things organized is an essential part of getting anything done. If you catch a mistake in your work or someone else’s, you’re driven to find out not only why it happened, but how you can prevent it from happening again. Above all else, you are extremely detail oriented. Double and triple checking to ensure you’ve addressed every possible scenario is a part of your workflow, and you pride yourself on never leaving a question unanswered or a follow-up forgotten.

Why Quartzy

Quartzy is the world’s #1 lab management platform. Every day, hundreds of thousands of scientists from all over the world improve the efficiency of their research by using Quartzy. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. Our customer range from companies working on COVID testing and therapies, to wine makers, to food and ag companies. We are humbled every day to serve them.

What You’ll Do

• Provide industry leading eCommerce customer support to all Quartzy users via live chat, email, and phone
• Communicate with our vendor partners on a regular basis to get our customers the information they need in a timely manner
• Assist users in troubleshooting the use of Quartzy software
• Identify and escalate issues to team leads

What We’re Looking For

• 2-4 years experience in high-touch customer service
• Experience working with Zendesk or other related systems
• Detail-oriented with strong multi-tasking and organizational skills
• Fantastic written and verbal communication ability
• Ability to work during our core hours of 8am-5pm PST

Community Management Lead – Video Games – Worldwide remote

REMOTE

Player Support

The CM Lead takes ownership of specific Community Management and Social Media projects, ensuring the successful delivery of services and client satisfaction, while managing the Community Managers working on those projects.

Keywords Player Support provides Community Management services to various gaming companies. The CM Lead is the day-to-day manager of 2 or 3 Community Management projects. Their mission is to ensure that the services are delivered as agreed, that clients are happy with our work, and that Community Managers working on their projects are supported in their work.

The position sits within the Community Management team and all members, from CM Lead upwards, are expected to contribute to overall success of the Community Management services through the sharing of ideas, building best practices and collaborating with the wider department.

Responsibilities include:

Managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects.

Directly managing Community Managers.

Onboarding new projects.

Producing performance reports to an agreed format and schedule.

Ensuring that all project and team-related documentation is stored correctly and is up to date.

Reporting project statuses and information to the management team on a regular basis.

Managing day-to-day client interaction.

Ensuring that correct quality control procedures are met.

Qualification and requirements:

Minimum of 2 years’ experience in Community Management or similar role in the Video Games or related industry OR minimum 2 years’ experience in Client Services Management preferably in the video game industry.

A proactive attitude.

Ability to work effectively and decisively under pressure.

Ability to handle multiple projects and multiple project types concurrently.

Highly organized with the ability to prioritize tasks.

Ability to prepare and control a work schedule and deliver to budget.

Ability to analyze problems, recommend and implement effective solutions to difficult and politically sensitive problems.

Excellent verbal and written communication skills.

Superior competency using spreadsheet software (Excel, GSheets).

Basic IT literacy, specifically: MS Office suite, Word, Outlook.

Excellent level of English.

This position is to work full time 40 hours per week as a freelancer from home but for some countries can be based on employment contract. This role would require a North America time zone availability.

We are looking forward to meeting you!

Customer Support Specialist – Billing & Retention

Remote

We are looking to grow our Customer Support Team by adding a dedicated Customer Support Specialist to our Billing and Retention Team . We are a rapidly-growing, fast-moving company that loves our customers and firmly believes that their success is our success. That’s why this position is so important – and why it comes with such amazing growth opportunities.

SamCart’s Customer Support Specialist is primarily responsible for providing support to our customer base. This encompasses becoming a product expert as well as an educator and advocate. They will guide SamCart marketplace owners through best practices as well as listen to their feedback and identify ways SamCart can continuously improve the experience of owners and their customers.

Responsibilities

• Ability to work a weekend split schedule when needed (i.e. Tuesday-Saturday OR Sunday-Thursday)
• Respond to customer inquiries via FreshDesk email.
• Assist customers with issues pertaining to platform usage, pricing, and subscription management per SamCart Policy.
• Understand and identify customer pain points and help drive the escalations process by coordinating with leadership and across teams.
• Be a knowledge expert regarding SamCart products, pricing, and features.
• Act as liaison between the customer and other departments such as the sales, support, marketing, and product teams.
• Securely handle customer data and payment information
• Address and solve customer billing questions and issues according to established policies and processes.
• Consistently place the customer at the heart of the customer service experience.

Qualifications

• Experience working within a SaaS company
• 2+ years Prior Customer support or Customer Retention experience.
• Excellent communication skills – both written and verbal
• Tech-savvy, adaptable, and comfortable with frequent functionality updates
• Superior customer service skills – owns the ability to be responsive, compassionate, resourceful, and solution-oriented (all while maintaining a sense of humor!)
• Master of critical thinking and strong attention to detail – Has the ability to provide innovative solutions or draw reasonable conclusions from provided information/context.
• Enjoys working directly with our customers, being their trusted advisor, and understanding the importance of customer happiness in staying ahead of our competition.
• Major plus if you have knowledge of the ClickUp ticketing system, FreshDesk, Google Hangouts, and Slack.

This is what you’ll love about SamCart

Our co-founders always say “Their success is our success” and we believe that about our people too! We want everyone to love their job at least 80% of the time and when you are successful, the whole team is successful.

• Each team has one offsite Hub Week per quarter to collaborate with your team members (and others!) and plan for the upcoming quarter.
• Diversity adds value to everything we do – We hire from and for a wide range of backgrounds and experiences to allow the team to bring their own unique ways of thinking and working to each project
• We have unlimited PTO with an encouraged 14-day minimum to empower our team members to maintain a healthy balance in their day-to-day lives.
• Yay, we have 401K!
• Health Insurance premiums are covered 100% by SamCart for you +1, be it a significant other or child.
• Supportive Parental leave policies for all parents
• Career growth and development are essential here at SamCart and we want all team members to build sustainable, future-proof and adaptable careers.
• Self-Care is important, which is why we offer a monthly wellness credit.

Our Core Values

• Be Transparent – We communicate openly, thrive on feedback, and check our egos at the door.
• Be Human – We operate with compassion and always assume positive intent.
• Be an Owner – We are all owners of the business. We take pride in our work and know that the success of our customers and the business contributes to our inidual success.
• Be Creative and Commit – We collaborate, create resourceful solutions, and work as a team to get it done.
• Be You – We are stronger together because of the unique qualities we each bring to the team. We believe in balance, making time for fun, and enjoying the work we do!

The US salary range for this full-time position is $50,000-58,000. The salary range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, inidual pay is determined by factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and does not include equity or benefits.

Title: Customer Experience Supervisor

Location: Remote

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care from wherever is most convenient for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol HIMS . To learn more about our brand and offerings, you can visit forhims.com and forhers.com.

You’ll be a good match for the role on our customer experience team if you’re excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. We’re a fun team with serious drive and are looking for someone to e in and join the hustle.

Responsibilities:

• Ability to work non-standard business hours, including weekends & holidays
• Lead, coach, and develop a team of 8-12 CX agents to deliver excellent customer service through coaching, monitoring performance, and providing feedback
• Execute day-to-day business management duties including real-time workflows, scheduling, shift approvals, reporting and QA
• Support the resolution of escalated customer issues, escalate when appropriate, and report on trending issues
• Lead impactful team meetings centered around the customer and agent experience
• Seek out information to identify gaps and drive continuous performance improvement from your team as a whole and your inidual agents
• Work collaboratively with other members of the leadership team to foster a team environment where people want to work
• Support product launches by providing feedback and assisting with various stages of testing

Experience and Skills:

• 3+ years experience in a dynamic, customer-focused environment
• 2+ years of experience leading, coaching, developing, and motivating teams
• Omni-channel contact center experience strongly preferred
• Extensive experience with multi-faceted, personalized customer support delivery with high expectations for customer satisfaction
• Experience managing teams both in-person and remotely is highly preferred
• Experience with Zendesk highly preferred
• Demonstrated ability to learn quickly and to teach others to work proficiently across multiple systems and platforms
• Demonstrated ability to solve problems analytically
• Exceptional communication skills across all channels is required
• Effective time manager who has the ability to coach others to work more effectively
• Strong planning, organizational and time management skills and manage/adapt to changing priorities easily
• Self-starter mindset who also thrives when collaborating with working teams
• Strong intrinsic commitment to giving and receiving feedback to/from peers, cross-functional team members, and your direct manager
• Experience working at omni-channel call center, preferably within a DTC space

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Data Center Support Technician

raleigh, north carolina

category computer and mathematical occupations

reference 997653

Job summary:

Randstad is looking for a Data Center Tech for an exciting opportunity for someone to expand their IT operational skills.

As a Data Center Support Technician T1 (COG), you will be responsible for providing physical and technical support using predefined procedures to escalate, monitor and report Data Center activities. The Data Center Support Technician is an important role that relies on process driven troubleshooting, prioritization, and prompt communication.

• location: RALEIGH, North Carolina
• job type: Contract
• salary: $9 – 17 per hour
• work hours: 8am to 4pm
• education: High School

This position is preferred to be local to Raleigh, NC area, however considerations for remote work.

Required Skills

• Ideal Candidates should possess a basic working knowledge of Linux and Windows operating systems, Microsoft Office Suite, Commvault.
• Ability to pass background check and drug screening
• Experience working at a Help Desk and/or Technical Call Center
• Verbal and written communication skills
• Organizational skills, high level of attention to details and ability to multi-task while managing competing priorities
• Investigation and problem-solving skills, takes ownership, follows issues through to completion
• Adaptability to acquire new skills quickly and thrives in a collaborative team environment

responsibilities:

• Provides 24 x 7 x 365 staffing, management, and monitoring of infrastructure, includingfirst level support for all operational tasks.
• Qualified candidates will be charged with support and process improvement of daily tasks and monitoring, as well as working with team members within the Data Center and Infrastructure teams to achieve their objectives.
• Provide Tier 1 troubleshooting, problem analysis and isolation of events using
• predefined processes
• Document and escalate technical issues using clear, written, and verbal communication
• Effectively and efficiently communicate status of critical events
• Follow established procedures for tickets queued in enterprise ticketing systems
• Complete tasks required to maintain service levels and availability
• Provide physical and remote support to infrastructure team members

Qualifications:

• Experience level: Entry Level
• Minimum 1 year of experience
• Education: High School

Skills:

• Helpdesk
• Windows OS
• Microsoft Office

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

InviteMember is a growing SaaS (Software-as-a-Service) company. We help independent creators, publishers, and community managers all over the world, achieve financial independence by running a successful membership business in Telegram.

We're looking for a customer support specialist to join our team.

You will start as a part-time independent contractor (~20 hours/week), but eventually, your role might expand into a full-time position with more responsibility and more benefits.

This is your opportunity to join a growing startup at an early stage!

Requirements

• your timezone is anywhere between UTC-10 and UTC-3;
• customer support experience (ideally in companies with a strong customer focus like Stripe and Intercom);
• advanced (C1+ level) English speaker (other languages is a plus).

The job

• analyze issues our users are facing and help to resolve them;
• recognize and escalate critical issues;
• work with feedback, testimonials, and complains;
• meet our internal KPIs;
• work with our internal and external knowledge bases;
• generate marketing content;
• process refunds.

We offer

• flexible schedule: 2 shifts per day (each ~2 hours);
• competitive salary (in USD);
• remote job (work from anywhere);
• opportunity to learn a lot about customer support, Telegram, membership businesses;
• opportunity to get a full-time position in the future.

Salary and compensation

Livestorm is hiring a remote Customer Care Representative (EMEA). This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Livestorm - Build strong relationships with your audience through webinars and video meetings.

Apollo is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Apollo - Apollo is the all-in-one sales intelligence platform.

Qredo is looking to hire a Customer Support Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

iubenda is hiring a remote Customer Support Denmark & UK. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

iubenda - Privacy & cookie policy generator for websites and apps.