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Operations Coordinator

HYBRID, US 

OPERATIONS

FULL-TIME

We hold ourselves to exceptionally high standards in order to provide unparalleled service to healthcare professionals, their staff and patients. We strive to end each workday knowing that we’ve made someone’s life better.

Our team is comprised of courageous and caring healthcare warriors. We’re here to solve the impossible problems, such as reducing medical errors, saving patient lives, and empowering physicians to stay financially independent. We care deeply about making a big impact and we are relentless.

Inspired to grow the company and our careers, we remain committed to daily discipline, self improvement and a ceaseless search for solutions.

We equally value our work and our life apart from work. We’re compelled to work with urgency, decisiveness, and efficiency in everything we do. This affords us freedom and time for things that matter most.

Leaders at pMD are developed through our mentorship program. Investing in the success of each inidual strengthens our team and builds loyalty. We believe in leading by example. Everything one does ripples outward. Therefore, we need each inidual at pMD to embody our leadership principles to thrive as an enduring great company.

Operations Coordinator Role and Responsibilities

Exemplifies our company mission of providing unparalleled customer service. Is inspired and driven to go beyond the customer service experience to help grow pMD by improving our current processes and operations.

Responsibilities include:

• • cross-departmental project coordination and organization
  • adaptability and ability to succeed working from any location (home, office, or onsite)
  • create and improve processes for the team
  • coordinate team meetings and events
  • assist in daily business operations
  • participate in customer support, onboarding of new providers, and work directly with practices to optimize our product and services to fit their needs
  • travel and work on-site with customers
  • participate in department initiatives
  • help pMD develop and deploy world-class billing software
  • build and maintain strong customer relationships through unparalleled service
  • create and maintain accurate operations documentation for reference and training purposes

Requirements include:

• • an Associate’s or Bachelor’s degree
  • at least a year of experience in a customer service position or related field
  • professional experience in a healthcare setting preferred
  • proven track record of process improvement
  • responsible for the successful execution of multiple, concurrent projects and/or tasks
  • experience with enterprise software applications

Candidates must be authorized to work in the U.S. as a precondition of employment. Pursuant to the San Francisco Fair Chance Ordinance, pMD will consider for employment qualified applicants with arrest and conviction records.

Dropbox is hiring a remote CX Program Manager. This is a full-time position that can be done remotely anywhere in Ireland.

Dropbox - Keep life organised and work moving – all in one place.

GitHub is hiring a remote Customer Success Manager - Australia. This is a full-time position that can be done remotely anywhere in Australia.

GitHub - The world's leading software development platform.

Is this you?

Are you the kind of person who sees Customer Service as a vital ingredient to the success of any growing business? Do you understand the VALUE you add as a Customer Service Representative to the success or failure of that business?

Do you enjoy assisting customers telephonically (or if required, through digital channels) and love the learning process that every new position brings? Do you love helping people and know that an angry customer is just a golden opportunity? Hearing people say, 'Thanks! You're my hero for the day!' is what gets you out of bed in the morning.

Are you a proficient typist and can multi-task by engaging in conversation and typing accurate notes simultaneously? Are you calm under pressure and able to think outside the box for a solution if necessary? Are you able to work alone AND be part of a team that works towards a single goal? Can you work in US PST Time Zone, in a space that is quiet and has fast, reliable internet? Do you have a technical aptitude and can easily grasp technical concepts?

If you answered YES to these questions, then we would love to talk to YOU.

Responsibilities Includes:

• Answer calls in a professional and polite manner
• Resolve queries relating to orders, pricing, and availability
• Capture accurate, comprehensive notes relating to inbound requests
• When required, assist the chat team with overflow volume
• Understand all company processes and apply them diligently
• Build Rapport and Relationships with Customers

Skills & Competencies:

• Service orientation at the highest level
• Self-motivated and self-managed
• Excellent use of grammar with exceptional verbal and written communication skills
• Ability to have an ongoing conversation and consistently have a friendly Tone of Voice
• Ability to build RAPPORT and display genuine EMPATHY when appropriate
• Ability to manage conflict
• Excellent computer literacy with the ability to quickly learn new software
• Experience in a customer service ticketing system
• Excellent listening skills and ability to understand the customer and business needs
• Ability to remain calm with upset customers and through experience, still be able to WOW them
• Highly adaptable, showing initiative, customer-focused, driven, outgoing and a team player
• A hardworking, fast-paced; all-round performer
• An ability to maintain targeted KPI levels
• Identify surrounding workload and the need to go over and above when necessary
• Have an interest in a career leading to supervisory responsibilities

Minimum Requirements:

• At least One Year of Call Center Customer Service experience
• Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook
• Experience using Customer Service software
• Ability to interact professionally with others and work independently in a fast-paced environment
• Strong problem-solving and interpersonal skills
• Excellent verbal and written communication skills
• Highly dependable team player
• Ability to prioritize workload and complete responsibilities on time
• Fluent in written and spoken English
• Workplace/work from home
• o Fast, reliable internet (minimum 20 mbps download/5mbps upload)
• o A quiet space to work
• o A reliable computer
• o A Headset with a noise canceling microphone

Additional experiences we would like to see:

• Engineering/technical or technical products background,
• Lived or worked in the US.
• Native English speaker

Title: Billing Customer Service Representative – National Remote

Location: Dallas TX US

Job Category: Customer Service and Claims

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

As a Billing Customer Service Representative, you’ll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you’ll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.

This position is full-time. Employees are required to have ability to work a set 8-hour shift between the hours of 8:30am and 8:00pm EST. It may be necessary, given the business need, to work occasional overtime. This is a remote position and training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, re – billing insurance companies and general customer concerns
• Process adjustments, refunds, transfer bills, mail returns and perform manual sales
• Evaluate and respond to all aspects of written billing inquiries, including but not limited to billing insurances, and updating invoices
• Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
• Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed
• Ability to perform all aspects of billing customer service as needed
• May be a certified Medical Coder and / or involved in medical coding
• Thorough navigation of both Quest Billing System and the web
• Maintain all Compliance and HIPAA regulations at all times

This role is equally challenging and rewarding. You’ll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You’ll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.

Required Qualifications:

• High School Diploma / GED (or higher)
• 6+ months of customer service experience OR experience in a medical office, health care, call-center or office setting analyzing and solving customer problems
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

Preferred Qualifications:

• 6+ months of Quest Billing or Quest Customer Service Experience
• Prior health care experience
• Bilingual in English and Spanish
• Knowledge of billing/finance and eligibility processes, practices, and concepts
• Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Proficient conflict management skills including the ability to resolve stressful situations
• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 to $26.88. The salary range for Connecticut / Nevada residents is $16.83 to $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

At IRI, we are client-obsessed. Our passion for redefining the art of the possible is completely centered on an exceptional client experience and the delivery of client outcomes. Our global technology portfolio is second to none, and our clients depend on us as an extension of their own teams. With any technology solution, sometimes our clients run into technical challenges that require immediate support to keep up with the lightning fast pace of business, and so we are now building a dedicated Client Technical Support team within our Business Technology function.

These positions will have the responsibility to offer support and technical assistance to customers who are using IRI software solutions and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

The role will have these main objectives:

• Responding to queries via chat, email, or phone
• Providing technical assistance for questions and problems
• Resolving problems with IRI software solutions
• Diagnosing system errors and other issues
• Following up with customers to ensure proper communication until full resolution of issues
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
• Running reports to analyze common complaints and problems
• Collaborate with Global organization to ensure prompt resolution of Customer Issues
• Manage customer escalations; participate in management and technical escalations calls with Customers
• When required super-visioning and driving if necessary, both during business hours and some off-shift hours, including weekends specific changes or incidents management
• Training other staff members on troubleshooting and diagnosing problems
• Writing, editing, and revising training manuals for new and updated software

What our ideal candidates look like:

• Client facing and internal support experience preferably in a multinational organization
• Strong troubleshooting skills: ability to dig into application issues identifying quickly incidents causes to quickly restore service
• Good Customer Service Skills
• Ability to Communicate Effectively in English and local language to help customers fix their issues and feel satisfied with the experience
• Writing and Editing Skills to aid in writing and updating manuals
• Ability to recognize and prioritize critical tasks independently
• A wider experience in working in / troubleshooting multi-tier client facing applications
• Experience with a 24/7 support center system
• Have worked in EMEA context with intra-country support, international context, and global matrix
• ITIL experience is preferred
• Availability to work in different shifts / hours / weekend when required

Who are IRI?

We are a global village – a community centered on innovation, fueled by customer success and driven by the belief that together we are unstoppable! We are proud of who we are, our culture, community and the industry we define and re-shape every day, which is only made possible through our incredible people.

We don't just want people that "fit-in" with our business. We want people that will take what we already have, and add to it. We have a baseline set of values and principles that declare what we stand for, and who we stand among, and this is how we show up every day.

Integrity | Servant Leadership | Inclusive | Accountable | Disciplined | Entrepreneurial | Respect

If these sound like somewhere you want to work, click the button below and show us what you can do.

• Past experience developing, implementing, or managing digital solutions.

• Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred

• Solid understanding of web technologies, analytics, front-end development, and best practices for UX/UI

• Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus

• Must exhibit proficiency in JavaScript development.

• Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf

• Expert knowledge of browser developer tools to test scripts & diagnose issues

• Familiarity with the page load lifecycle & techniques for performance optimization

• Strong project & time management skills. Must be able to multitask while simultaneously juggling the needs of multiple clients

• Excellent verbal and written communication skills with exemplary presentation skills.

• Socially competent and be able to connect with a erse audience: senior leaders, middle managers, and inidual contributors, both technical and non-technical

• Adapt quickly to changing priorities and capable of operating in an ambiguous environment.

• Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements.

• Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms.

For a Energy and Telecom supplier in The Netherlands we are looking for a Customer Service Agent who speak either Flemish or Dutch with English.

In this job you will help clients with questions or problems through multiple channels. These questions relate, among other things, to changes to customer data, contracts, inquiries about invoices.

Phone

Inbound communication – all questions from existing clients:

• Financial questions

• Final invoice

• Collection

• Online services

• Meter readings

• Moving/cancellations

• Mutations

• Making calculations

• Sell contracts to new clients who contact the company to understand more about the different types of contracts, prices; ...

• Cancellations

Outbound communication

• Further follow up of the client’s case, obtaining additional information or providing solution based on the case

• Call back the client in case of request for additional information.

Via mail

Via app:

• Live chat

• Call me Back

Social Media

• Twitter

• Facebook

• Facebook Messenger

• Native Dutch

• PC skills (experience with working with computer systems)

• Very good written skills (good structure, extended vocabulary)

• Good logical and analytical thinking

• Paid training

• Fun, people-oriented call center

• Market-based basic salary

• Growth opportunities

Work from home (Greece)

Technical Customer Success Manager

Remote /

Engineering – Solutions Engineering /

Full-Time

Apply for this job

FTX US is a US-regulated cryptocurrency exchange, built from the ground up. Its mission is for FTX US to grow the digital currency ecosystem, to offer US and international traders a platform that inspires their loyalty, and to become the market leading US regulated cryptocurrency exchange by volume within the next two years. We are looking for talented iniduals to join our fast paced team to help us on this mission!  

We are looking for a Technical CSM to help us develop mutually beneficial working relationships with partners of all sizes. In this role you will understand our architecture and integration components to proposed solutions for third party partners, advocate for customer needs, own the customer's problems through effective diagnosis, resolution or implementation of new investigation tools to increase productivity for customer issues and troubleshoot complex technical issues.

What we're looking for:

• Minimum 3 years of Customer Success/Client facing experience
• Experience working in python 2+ years
• Experience with technical documentation writing
• Basic financial acumen (crypto experience is a plus but not required)
• Capable of managing multiple projects and clients simultaneously
• Communicator with good executive presence, able to communicate technical and non-technical 
• Bachelor’s degree or equivalent

FTX US is an equal opportunity employer.

Apply for this job

When applying, mention the word CANDYSHOP when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNmM

Apply now:

Loom is hiring a remote Support Manager. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Loom - Free screen & video recording software.

*ALL VIRTUAL AGENTS MUST BE LOCATED AND WORK IN WISCONSIN*

Join the Dynata team and become a part of our Virtual Call Center!

Agents in our virtual call center make calls to consumers across the country to gain their opinions on a variety of topics! Work from home with a flexible schedule that works for you. Agents will earn a wage of $10/hr.

As a telephone interviewer you will be responsible for conducting surveys over the phone and recording the response you receive with accuracy. There are NO sales or collections.

Requirements:

• Ability to read and speak clearly
• Ability to handle difficult calls in a professional manner
• Must be able to work within the hours of 4PM-11PM (Central Time)
• Must be 18 years or older
• Ability to provide own equipment (laptop, headset, etc.)
• Have a dedicated, quiet working space that is free of distractions to conduct business

Join the Dynata team today!

Dynata is an Equal Employment Opportunity (EEO) employer, and is committed to equal opportunity in our recruitment and selection process without regard to race, gender, age, color, religion, ancestry, disability, medical condition, national origin, sexual orientation, marital status, veteran status, genetic information, or any other characteristic protected by federal, state or local law.

Dynata is one of the world's leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of inidual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the inidual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific.

For more information, go to https://www.dynata.com.

Batteries are a key element of our clean energy and mobility future. ACCURE makes batteries safe, reliable, and sustainable through the power of the cloud. Using our highly scalable monitoring and optimization platform, we drastically improve the performance of batteries in electric vehicles and grid storage systems around the world.

Our mission: Safe, efficient, and sustainable batteries for a clean energy future.

To do this, we need passionate builders and storytellers. At ACCURE, people with erse backgrounds work together on our common vision of a clean energy future. We value passion and humbleness and are looking for highly motivated iniduals to join our fast-growing international team.

• Join us in a collaborative, rapidly growing start-up environment where leadership in this role will result in significant impacts within our organization and the market.
• Thrive in an international professional setting characterized by flat hierarchies, supportive teams, and room for independence.
• Advance your area of expertise and develop in new domains as part of professional development serving energy system transformations.
• Collaborate with builders and problem solvers who are passionate about batteries, decarbonization, and opportunities to address climate change.
• Flexible working hours within a 100% remote organization.
• Competitive benefits package.

As Head of Customer Success, you will drive our impacts in North America:

• Become our U.S.-based Customer Success leader with support of our team in Europe.
• Manage the entire customer engagement process from project kick-offs and our initial ingestion of battery data to partnering with our engineers to build visualizations, achieve milestones, and respond to evolving customer requests and strategic insights involving the health of their battery assets.
• Collaborate closely with our internal teams to manage customer engagements, deliver results, support the use of our platform, and provide feedback to advance our products.
• Ensure we deliver high quality services, be responsive to customer questions and requests, and manage a range of relationships from the C-suite to the data scientists.
• Develop new capabilities, scalable processes, and tools to accelerate our growth.
• Build and lead a team of Customer Success Managers.
• Contribute to coaching and skill-sharing among our teams in the U.S. and Europe.
• Identify and participate in leading industry and networking events while cultivating relationships with new partners.

• At least 5-10 years of relevant experience in automotive, utility, and/or SaaS industries. Technical background required with knowledge of batteries preferred. Professional experiences in consulting, tech startups, and/or a graduate degree in business or engineering sciences is a big plus.
• Exceptional communications and project management skills: well-organized; detail-oriented; results-driven; proficient multi-tasker.
• Strong presentation, meeting facilitation, and project management skills.
• Deeply motivated to delight customers, provide value, and leverage customer insights to advance the company.
• Enthusiastic guide and mentor for team members.
• Experience using tools such as Asana.
• Fluency in English with proficiency in another language a plus.

ACCURE is an equal opportunity employer and committed to cultivating an environment that promotes equality, ersity, and inclusion. It's essential to us that our team members can bring their authentic selves to work every single day, no matter their age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, or otherwise. Inclusion is core to our values. ACCURE welcomes people regardless of race, color, religion, national origin, gender, gender identity or gender expression, age, sex, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, sexual orientation, genetic information, or any other category protected by law.

As a Technical Customer Service Advisor, you will be supporting our client's customers as a first point of contact and resolving their technical issues. We will rely on you to actively listen to our clients' customers, use your technical experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.

Responsibilities:

• Are you a problem solver who can patiently listen to, understand, and address complex customer issues
• Have strong people skills to build a genuine connection with a customer
• Can navigate multiple applications and research solutions with ease
• Love helping people and guiding them to the best solution for their issue
• Are excited by innovative technology
• Want to work with one of the world's most recognized brands
• Provide calm conflict resolution and problem resolution for frustrated customers
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
• Can commit to 100% attendance for five weeks of paid training

Qualifications:

• Be at least 18 years or older
• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check
• Have at least six months of customer service experience
• Have high speed internet access meeting the following speeds: download = ≥10, upload ≥3, Ping ms <175 (no Wi-Fi or satellite internet, you must have ethernet connections)
• Preferably, have previous Contact Center and/or work from home experience
• Have strong computer knowledge, including ability to accurately type at least 30 wpm; familiarity with iOS and/or macOS, or comparable technology is preferred
• Have a workspace that can only be accessed by you during your work hours
• Be able to work independently with discipline and motivation to succeed in a virtual environment
• Have excellent English written and verbal communication skills
• Be courteous and friendly with a high degree of professionalism
• Thrive in a fast-paced work environment
• Live in one of the following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Compensations & Benefits:

• $16.00 per hour plus incentive and bonus programs
• Health Benefits for you and your family, including medical, dental, vision
• Ability to develop your skills and grow your career
• Paid Time Off
• An opportunity to work for a company passionate about helping people

Safegraph is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in North America.

Safegraph - Democratizes access to geospatial data.

Clearbit is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Clearbit - Business intelligence APIs.

Udacity is hiring a remote Community Moderator (External Contractor) - USA Region. This is a full-time position that can be done remotely anywhere in the United States.

Udacity - Advance your career with online courses.

Automattic is hiring a remote Happiness Engineer. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Automattic - We are passionate about making the web a better place.

Universe is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Universe - Design and build any kind of website on your iPhone or iPad.

Agorapulse is hiring a remote Customer Success Hero US. This is a full-time position that can be done remotely anywhere in the United States.

Agorapulse - Managing social media has never been easier.

Deel is hiring a remote Customer Success Manager, DACH. This is a full-time position that can be done remotely anywhere in EMEA.

Deel - Payroll and Compliance for International Teams.

Platform.sh is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in North America.

Platform.sh - Continuous deployment cloud hosting PaaS.

Agorapulse is hiring a remote EU Support Hero positions 2022. This is a full-time position that can be done remotely anywhere in Europe.

Agorapulse - Managing social media has never been easier.

Discord is hiring a remote Customer Experience Coordinator. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Discord - The easiest way to talk over voice, video, and text.

Littledata is hiring a remote Customer Support Specialist (USA). This is a full-time position that can be done remotely anywhere in North America.

Littledata - Smarter Google Analytics for ecommerce sites.

Online Moderation is hiring a remote Customer Support Moderator. This is a contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Online Moderation - Social media moderation for your brand.

SimpleTexting is hiring a remote Customer Support Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

SimpleTexting - SMS and text marketing service for companies of all sizes.

Hotjar is hiring a remote Customer Support Specialist (EMEA). This is a full-time position that can be done remotely anywhere in EMEA.

Hotjar - We help you understand how users behave on your site, what they need, and how they feel..

Givelify is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Givelify - Nonprofit donation and church giving app.

Bandzoogle is hiring a remote Customer Support. This is a part-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Bandzoogle - Band websites that work.

6sense is hiring a remote Customer Success Manager - EMEA. This is a full-time position that can be done remotely anywhere in EMEA.

6sense - Achieve predictable revenue growth.

Close is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in North America.

Close - We're building the sales communication platform of the future.

BetterUp is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

BetterUp - Elevate emerging leaders with expert coaching.

Apollo is hiring a remote Customer Support Representative. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Apollo - Data-first sales platform.

Postscript is hiring a remote Customer Onboarding Specialist. This is a full-time position that can be done remotely anywhere in North America.

Postscript - SMS marketing software for growing Shopify stores.

Remote in the United States

We're currently hiring for remote team members in the following states:  DC, DE, GA, MA, MD, MI, NJ, NM, NY, OH, PA, SC, UT, and VA.

We are looking for an exceptional communicator who loves building and nurturing relationships that enhance the lives of each creator and small business owner that make up our community of amazing AWeber customers. By helping people understand how AWeber’s features can meet each of their unique needs, you will positively impact the lives of both seasoned marketers, and those folks just beginning their marketing journey.

As our Customer Solutions Specialist, you'll be responsible for working variable days (you'll receive your schedule at least a month in advance) on the Second Shift (1PM-10PM EST). 

You will offer support over multiple channels, including livechat, email, phone, and social media platforms. Through troubleshooting,  providing product education, and relaying marketing best practices you’ll be partnering with our customers so that they can successfully grow their businesses.  Additionally, you’ll find yourself working on special projects and collaborating with fellow team members across the company with the ultimate goal of improving the customer experience. 

To thrive as a CS specialist you will take initiative and partner with our customers by proactively educating on best practices, bubbling up suggestions for new product features, and advocating for process enhancements in the CS department. Any knowledge of marketing technologies such as social media, landing pages, or email platforms will really make you stand out! You are also a leader who inspires others by your passion and investment in our customer’s success.  

Our customers are the foundation and lifeblood of our business. They are the reason we get up each day - to create awesome products and provide stellar customer service.

If you are interested in:

• Being part of an award winning team, 
• Positively impacting others, 
• Helping small businesses grow, and
• Making the world a better place

...then apply now to experience our culture and benefits which make us a Best in Class employer!

About AWeber:

At AWeber we create marketing/ communication software that empowers small businesses around the world to form strong connections with their customers and grow their businesses. Who are our customers you might ask? They are creators, bloggers, entrepreneurs - people just like you that are passionate about an idea or product they want to share with the world. At AWeber, YOU make an impact on these small businesses each and every day!

As a team, we work remotely across the US, and although we're in separate locations, nothing can keep us apart! We collaborate everyday using a variety of tools such as slack, google meet, and confluence/ JIRA to ensure we're making decisions with our customers' best interests in mind - something that's not possible when you work in a siloe. At AWeber, YOUR voice and YOUR opinion matters, regardless of your role. We expect all AWeber team members will ask tough questions, provide/ receive feedback regularly, and explore their passions on a daily basis. Sound exciting? Take the next step and apply.

AWeber Benefits:

• 100% Remote - we're not going back to the office and here's why.
• Strong culture that supports flexibility, entrepreneurialism, and collaboration. Think we should be doing something different? Share your feedback! We’re looking for you to add your AWesomeness to our culture.
• We have some other pretty cool benefits to make your life easier:
• 100% Company Paid PPO medical, dental, vision insurance (spousal and domestic partner benefits available).
• 4-7 weeks of paid time off and holidays (based on tenure).
• 4 week paid sabbatical (based on tenure).
• 401K retirement plan with 4% company match.
• Company Profit Share.
• Home office equipment and internet stipend.
• Tuition reimbursement, conferences, and learning opportunities.
• Gym Memberships Reimbursement. 
• Company Paid Short Term Disability Insurance.
• Company Paid Life Insurance.
• Additional Supplemental Benefits (Long Term Disability, Critical Illness, and Additional Life Insurance).

PASSION.io helps people to make their dreams a reality by learning the skills from successful people. We call these successful people “Creators” and our mission is to empower these Creators to help millions of people by providing the platform to turn skills into mobile apps and we give them everything they need to run a successful online business from concept to monthly payout check. We are an international remote team with the majority of our business in the US.

Main Problem(s): Lack of safeguarding our brand on social media, lack of proactive engagement in the Community

Mission / Impact: Ensuring quick action to negative comments in our Community, and promoting positive values aligned engagement that is meaningful to creators

What you'll be working on

• Ensure that the community has the information they are looking for, to stoke the conversations happening, and to generally make the community a pleasant and fun place to be
• Engage with our online community - build visibility and credibility by attending and moderating chats and respond to comments and requests
• Create engaging content, including articles, social media posts, newsletters, and videos.
• Analyze web traffic and relevant community metrics.
• Relay community feedback to relevant internal stakeholders.
• Your main objectives will be:
  • Increasing the engagement in our community
  • Increasing the satisfaction of our community members and encourage content creation from members especially to help one another
  • Moderating to ensure a positive and empathy approach is upheld
  • Build processes that ensure mitigation of negative sentiment, and that support issues raised are handled quickly

Requirements

What you'll bring to the team

• 2 years experience working in community, engaging/moderating
• Experience launching community initiatives, processes, best practices
• Ability to identify and track relevant community metrics
• Keen ability to build positive engagement within community, fostering value for creators
• Outstanding moderation skills to ensure strong brand presence and that community tone is maintained
• Excellent verbal and writing communication skill
• Natural empathy, tact and diplomacy

Important Information: the above requirements are our absolute minimum must-haves. While we support our team members so they can grow and learn in our organization we also have specific needs for certain positions that are non-negotiable. If you don’t have the experience above, please save yourself and us time and don’t apply. In addition to the above you can convince us with:

• Your positive and outgoing personality - you love helping people, and connecting people to solutions makes your heart sing
• You are creative in a way that you come up with ideas on how to improve workflow, events, communication and you dare to take initiative
• A background in journalism, social media marketing, SaaS support and engagement roles or passion and experience with writing will be a huge advantage
• Willingness to work at various times of the day - although the role gives you full flexibility, it also involves responding to community members outside of standard work hours, especially at critical events
• Postsecondary in writing/journalism, marketing or other related

Experience in any of the following will be highly advantageous:

• Experience working for a SaaS
• Currently a moderator or Social media engagement

Benefits

What we offer you

• Steep learning curve: Expect the steepest learning curve you have ever experienced - we are building a playground at passion.io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets.
• Values-based company: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. We want to change the world for the better by providing value to others.
• High-growth environment: You will be part of a strongly growing company, with the opportunity to develop into a key contributor with crucial responsibilities.
• Personal and professional development: You will tackle projects across departments and thereby gain an invaluable tool box for successfully tackling bigger and bigger challenges.
• Autonomy / entrepreneurial work-style: You will only be measured by the results you produce and are in the driver’s seat, with full flexibility.
• Remoteness and flexibility: You will join our truly international remote team from over 10 nationalities and work from anywhere you wish

Who We Are:

Easy Health is on a mission to revolutionize the health experience. 

Easy Health Medical Solutions, LLC is a leading provider in Annual Wellness Visits and other clinical services for Medicare members.  To deliver better health outcomes and member experiences, Easy Health and its partners are going beyond health coverage to create connected health journeys that educate members about their benefits and connect them with easy and accessible preventative care.  We use technology in simple, scalable ways, to make big differences in the member experience.  We are member obsessed and we're on a mission to improve health options and outcomes for 60 million Medicare-eligible Americans. 

We're looking for a Director, Client Success to join our team. The ideal candidate will be a self-starter, with experience in operations and leveraging data to solve complex problems. Cross-team collaboration and experience managing clients are additional requirements. This role will report directly to our Chief of Staff.

• Supports multiple high-impact clients to ensure production and value are accurately tracked and reported (e.g., member health outcomes)
• Serve as a critical link between clients and internal team members to deliver service excellence
• Manage both internal and external team meetings to develop, maintain and leverage existing business processes to drive results for our clients.
• Meet client deliverables while balancing serval clients and unique/specific needs
• Partner with clinical and operational field leaders, with regular communication with our senior leadership team
• Other duties, as assigned

• 5+ years of consulting, account management, or other applicable experience in healthcare / population health
• Deep understanding of Medicare and Medicare Advantage clinical documentation (HCC/RAF), quality/STARS
• Strong interpersonal skills that support effective stakeholder engagement
• Demonstrated strong written and verbal communication skills
• Analytical and data savvy; highly proficient with Microsoft Excel
• Ability to develop business cases, ROI analysis, and financial analysis
• Bachelor's degree required
• U. S work Authorization 

We value people who are bold, ambitious, clever, collaborative and customer centric.  We're a global community growing together.

If you love a challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing HealthTech startups, then Easy Health is the team for you!

Easy Health offers a unique work environment and the chance to collaborate with erse teammates across continents.  We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

• Key moment to join Easy Health in term of growth and opportunities.
• Fast-learning environment, entrepreneurial and strong team spirit.
• Our people matter, and we invest to help you unlock your full potential.
• Competitive compensation. 

At Easy Health, the ersity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our customers and partners. Easy Health is committed to inclusion and ersity; therefore, we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.

RStudio is hiring a remote Customer Success Representative. This is a full-time position that can be done remotely anywhere in the United States.

RStudio - Open source and enterprise-ready professional software for data science.

About this role

As a tier 1 / 2 Customer Support Engineer, you will be a proactive member of the newly formed support function, taking a lead role in the resolution of incidents and providing a 1st / 2nd level application support service to customers. You will assist in defining and documenting operational IT support processes for the support function. You will continually strive for excellence in every aspect of the working day with the aim of becoming a subject matter expert.

You will work closely with the customer success technical consultant, product and engineering teams to ensure the smooth transition of customer solutions into their respective live platforms.

Requirements

You will provide a first-class technical support service, working with customers to resolve any challenges they may have using the Panaseer product with specific responsibility for:

• Incident management
• Problem management
• Continuous Service Improvement
• Proactively monitoring live environments
• Contributing to project delivery planning
• Transition of support for customers from project phase to live support
• Being self-sufficient and able to work and make decisions independently, but also knowing when to raise issues

You will get the opportunity to explore new and existing skills in a wide range of technologies:

• Supporting the deployment of the Panaseer solution, upgrades and updates on hosted and client environments
• Identifying and fixing issues with customer solutions
• Assist in shaping a new support service, defining and implementing new processes
• Working with technologies such as Hadoop, Git, NiFi, AWS / Azure and Unix / Linux environments

You will also interact with the wider team. This includes working with Product Management, Data Science and Engineering teams to provide a first-class, end-to-end support service to our customers.

Skills and Experience

• 4 / 5+ years of work experience in application support
• ITIL knowledge
• Incident management experience
• Knowledge of proactive IT monitoring processes
• Knowledge of Incident trend analysis
• Proven experience of working under pressure in a calm, efficient and organised manner
• Demonstrate ability to learn quickly and apply developed skills quickly and effectively
• Excellent track record of working to deadlines and maintaining a high standard of attention to detail
• Excellent communication skills, written and verbal.
• Professional experience of providing out of hours support
• Ability to recreate issues and concisely identify when an incident is a bug versus working as designed
• SQL and familiarity with data analysis methods
• Ability to implement and configure a technical product to suit client requirements
• Problem solving skills to identify root causes and resolve customer reported issues
• Ability to work in teams as well as autonomously when required
• Interest in learning new technologies and domains, and the ability to pick them up quickly
• Coding / development experience (desirable)
• Some experience with AWS, NiFi and Unix / Linux environments (desirable)

Benefits

At Panaseer, we strive to enable the best environment and atmosphere:

• Work remotely from anywhere in or around Los Angeles, CA, US.
• An annual allowance of 25 days per year
• Competitive salaries including equity options
• Company pension scheme
• BUPA Health Insurance for you and your family
• £500 Amazon voucher for workspace set up
• We are currently offering a productivity allowance to support remote working (£80 per month tax-free)
• Access to benefits market and employee discounts (Bike to Work Scheme, Co-located workspace passes)
• Wide range of health and well-being activities, speakers and events and coaching support

Diversity

Panaseer is an equal employer, committed to encouraging ersity and eliminating discrimination in both its role as an employer and as a provider of services. Our aim is that our staff are truly representative of all sections of society and work in an environment where everyone is respected and able to perform to the best of their ability. Our policy is to provide equality and fairness for all in our employment and in our provision of services and not to discriminate, or favour, on the grounds of race, colour, religion, gender identity, sex, sexual orientation, pregnancy, nationality or national origin, ancestry, citizenship, age, neuroersity, marital status, parental status, disability, medical condition, physical appearance or socio-economic status.

Accessibility - If you require assistance in applying for open positions please contact [email protected]

Candidates will be required to provide proof that they have the right to work in the UK if their application is successful

Title: Norwegian Customer Relations Ambassador

Location: Remote

CUSTOMER RELATION AMBASSADOR – RITUALS

Can you elevate Customer Relations into an inspiring experience for the customers and provide high levels of customer service? Do you have a passion for creating unique experiences within the wellbeing industry? If it sounds like you, than you should apply to this position.

YOU ARE ALL ABOUT CREATING EXPERIENCES

We are looking for you to help us accelerate and continue delivering the best customer experience.

Within this role, you are the voice of the customer and assist them with any question, concern, advice or moment of joy. Creating experiences, thinking outside the box and being creative in offering the right solution is required. If sharing an experience with their customers is what motivates you, than you’re a match to become an enthusiastic Customer Relations Ambassador. For at least 20 hours per week (more hours also possible) you:

• Support Rituals customers on phone, email and direct messaging.
• Have the ability to genuinely interact, help, inspire and be creative in your answers.
• Live the Rituals brand and transform customers everyday routines into more meaningful moments with your service.
• Work for the Award-winning company #1 Most Friendly Customer Service’.

JOIN THE TEAM

You work remotely together with international and motivated colleagues. Just like you, they have the full focus to deliver the best quality every time. You notice that especially by their creativity and solution-orientated mindset. And how do you best describe our working atmosphere? Fun, connected, and with a lot of energy.

THIS IS YOU

High on energy, low on ego and with a little bit of humor. You are also ‘one of a kind’ because of your desire to come up with personal and unique solutions. In addition, you are patient and helpful. You truly listen and come up with relevant questions to help their customers. On top of it, you:

• Are available between 20 and 40 hours per week.
• Are a true problem-solver and helping people makes you flourish.
• Are patient and maintain professional and polite behavior.
• Are customer focused, quality orientated and have excellent verbal and written communication skills. A fluent level and master of the English and Norwegian language

A GUIDE WITH OUR BENEFITS

If you feel good, the customers feel good. Therefore, as Ambassador based on at least a 20-hour workweek, you get to work for the voted #1 Top Employer 2022 and of course:

• A salary that matches your knowledge and experience.
• Flexibility in deciding how much you want to work with a minimum of 20 hours per week.
• 100% working from the comfort of your home

GOOD TO KNOW

• Working hours for this role will be in shifts between 08:00 – 21:00 CEST from Monday-Sunday and may change when required to match the business needs.
• Shifts are at least 3 hours per day.
• Free on the 25th and 26th of December 2022 and 1st of January 2023.
• You will take part in an inspiring three days training to learn about all ins and outs of Rituals.

YOUR PATH TO A NEW CAREER

Grow with Rituals! Show your ambitions and apply quickly! The next steps are:

• A telephone introduction meeting with the responsible recruiter of approximately 10 to 15 minutes in English follows.
• Conduct language & skills SHL test
• You do a writing assessment, to be completed within the next 24 hours.
• You have a 20 minutes online interview with a Senior Ambassador and the recruiter, containing a role-play where we like to measure your verbal communication skills (in your language) and overall presentation. This is followed by a few questions where we would like to see how you score on the competence’s ‘customer focus’ and ‘quality orientation’.
• You will receive a proposal with the terms of employment through an external partner we collaborate with.

ABOUT RITUALS

At Rituals, a sense of purpose goes hand-in-hand with an entrepreneurial spirit. We care about the wellbeing of all colleagues as much as we care about the wellbeing of the planet. By taking good care of both and taking appropriate measures, we are moving closer to a more sustainable world. It is our passion to help you navigate a journey of personal wellbeing and growth. Contribute to our ambitions as Ambassadors.

We are one of the fastest growing brand. And why? Because of our people – Raymond Cloosterman, CEO Rituals.

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.

Patient Responsibility Accounts Receivable Representative I

Remote – USA

Full time

R1745

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

The Patient Responsibility Accounts Receivable Representative resolves customer accounts by negotiating payment plans with customers while meeting or exceeding performance and quality objectives.

Responsibilities:

• Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history both through the nThrive database and, if additional information is required, the client’s portal as well as payment portals to review prior payments.
• Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
• Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts.
• Perform routine tasks or repetitious tasks with care and attention
• Answer incoming patient or client call/email requests and handle in a prompt, courteous and professional manner
• Other duties as assigned or requested by Supervisory or Managerial personnel such as acting as back up in other departments.
• Supports nThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to nThrive’s business practices. This includes: becoming familiar with nThrive’s Code of Ethics, attending training as required, notifying management or nThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Requirements:

• High school diploma or GED.
• 1+ years of experience in healthcare customer service or a healthcare certification or degree.
• 6+ months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content.
• Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
• Experience with customer interactions that require live, accurate documentation of the encounter.
• Demonstrated ability to meet performance objectives.
• Demonstrated ability to navigate Internet Explorer and Microsoft Office.
• Demonstrated experience communicating effectively with a customer and simplifying complex information.
• Experience working with customer support including issue resolution management.
• Must be able to pass a pre-employment background and drug screen.
• Must be available to work second shift between the hours of 10 AM ET and 9 PM ET.

Preferred Skills:

• Experience with performance metrics and goals.
• Experience with dual monitoring systems.
• Experience with utilizing a dialer system.
• Experience in a performance based commission structure.
• Experience reviewing EOBs.
• Experience entering demographic and insurance information.

Customer Service Representative

Location: United States – Remote – Full-Time

Description

Customer Service Representative will provide service to our nationwide Long Term Care and outside the hospital client base. Will interact with Technologists in the field and also work with reps at our various regional accounts. The Customer Service Representative is an integral part of our operation and works as front line staff with Directors of Nursing and Administration. The CSR will eventually be cross trained to work on the company Dispatch side as well. (Remote Worker)

Position Description:

This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.

Essential Duties and Responsibilities:

Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.

• Provide prompt, accurate and courteous responses to customers
• Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
• Answer incoming customer service orders as soon as possible
• Display active listening and superior customer service skills for both external & internal customers.
• Document activity to the DDF system
• Consistently check appropriate DDF screen for report results to call back to customer
• Display the ability to enter orders manually via our fax process
• Display the ability to operate the phone system effectively
• Adhere to work schedule
• Other duties as assigned

Qualifications Required:

• Ability to work independently and as a team
• Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel
• Computer knowledge
• Strong customer service skills
• Solid communication skills (including verbal, written and listening skills)
• Solid problem solving and decision making abilities
• Good organizational skills
• Execute and prioritize multiple tasks
• Professional
• Ability to type 35 – 40 words per minute
• Flexible and adaptable to change
• Medical terminology / experience preferred but not required
• A minimum of a High school Diploma or equivalent required
• Must have high speed internet for Remote work

Qualifications

Skills Preferred

• Computer Skills Intermediate
• Customer Service Some Knowledge

Education Preferred

• High School or better.

Remote Customer Service- Medical Billing Clerk

This position has the option to work remotely, but applicants must be located in a state in which Forefront or an Affiliated Practice has a location ((AL, AZ, CA, CO, FL, GA, IA, IL, IN, KY, MD, MI, MN, MO, MT, NC, NJ, OH, OK, OR, PA, TX, VA, WI AND D.C.)

600 York St

Manitowoc, Wisconsin

Accounting/Finance

3077

Overview

We have an immediate need for a Remote Customer Service- Medical Billing Specialist in our Billing Department! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!

• Pay for this position is $14.75/ hr. with monthly incentives once trained.
• Additional growth opportunities are available
• *Must have exp in Medical Billing, collections, insurance, and/or payment posting for insurance

Here are just a few things we offer: Access to health, dental, and vision insurance, Health Savings Account $500 matching contribution. Eligible for PTO and Holiday pay. Company-paid life insurance and long-term disability (full-time only)Access to voluntary short-term disability insurance (full-time only)Access to additional life insurance. Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian401K with employer contribution, profit sharing, employee discounts, and much more!

Responsibilities

• Assist patients via phone to understand their current statement responsibility, insurance processing and other general billing questions.
• Assist patients regarding making payments via phone or to assist with other payment options.
• Answer telephone calls and transfer to additional departments / team members as needed.
• Perform other related duties as assigned.

Qualifications

Education:

• High School diploma, GED/HSED, or equivalent is required.

Knowledge, Skills, and Abilities

• 1-2 years of recent medical office experience or in a similar capacity is preferred.
• Previous customer service experience is required. Preferred in a medical billing capacity.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 35 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both inidually and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.

Olo is hiring a remote Customer Support Onboarding Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Olo - Online ordering for restaurants.

Udacity is hiring a remote Senior Customer Success Manager, DACH. This is a full-time position that can be done remotely anywhere in Germany.

Udacity - Advance your career with online courses.

Title:  Customer Service Manager - German Speaking

Location:  Remote

Salary: Dependent on experience

Languages Spoken: German

The Role  

We are looking for a Customer Service Manager to support our German-speaking communities (Germany, Austria, Switzerland).

• Deliver excellent customer support in an efficient manner

• Answer customer requests and questions (via email, chat, Instagram/FB direct messages)

• Provide accurate, valid, and complete information on products and services

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Communicate and coordinate with internal departments

• Update and maintenance existing email workflows as well as creating new ones

• Obtain and evaluate all relevant information to handle product and service inquiries

Skills

• You are service oriented and can relate to different types of customers and love to help customers

• Ability to multitask, prioritize and manage time effectively

• Excellent verbal and written communication skills

• Problem analysis and problem-solving

• Accuracy and attention to detail

• Knowledge of MS Office

• Knowledge of Shopify or similar software a plus

• Excellent German and English language skills

About Us 

Naturecan, founded in May 2019 by Andy Duckworth, the former CEO of Myprotein, and Paul Finnegan, is a global wellness brand focused on offering a premium, safe and effective hemp derived CBD, as well as other health-related products such as minerals to help people live a healthier, happier and more pain-free lives.  

We are a tech start-up with a clear vision to succeed and emerge as a leader on Global markets. 

Our Culture 

At Naturecan, our focus is creating a culture that actively encourages our employees to voice and implement new initiatives and better ways of working, we respect our employees ideas, creativity and most importantly we value their time. 

Our goal is to provide a working environment that protects and respects family life. We achieve this by giving our employees the flexibility to work from any location.  

Benefits  

• Competitive holidays + an extra day for your birthday   
• Access to office space in Stockport & LDN 
• Free office parking  

• Study support related to role 
• Perkbox  
• Employee discounts across our Brands 

Head of Customer Support

• Build the next generation of direct customer support for tax filers in the U.S.

• Work closely with our Product, Engineering & Tax teams to build an integrated support experience for all Column Tax users

• Build and lead a team of support agents

• Define the strategy & KPIs behind our overarching Customer Support organization

• You have experience building & scaling a customer support team for a B2C product (Bonus for B2C Fintech specific experience!)

• You get as excited about directly answering support requests as you do about building a support team

• You enjoy the process (with all its ups and downs!) of building something new

• You care deeply about the user experience (and empathize with the challenges people face in filing their own taxes)

• You are a creative problem solver who can think outside the box

• You have strong written and oral communication skills

• Focus: we know that doing great work takes long blocks of uninterrupted time

• Ownership: everyone at Column is empowered to make big decisions

• Transparency: expect honest & vulnerable communication

• Vision: everyone on our team dreams big about solving complex problems

• Doing the right thing: Tax is an industry with a history of predatory practices; we’re determined to fix that

• Intro call with one of the members of the team

• Initial screen where we work through a support scenario together

• Virtual one-day “onsite”: tell us about your previous work & values, see what working with us would be like, and work through a support/product problem live with the team

Email us at [email protected] with your LinkedIn/personal site or apply here:

Order is a guided B2B marketplace with a mission to simplify buying for businesses. Order makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow.

Founded in 2016 and headquartered in New York City, Order oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High Level Health. Order has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn.

See growth from a new perspective, when everything is in Order. Visit us at Order.co.

New customers are joining faster than ever, and we’re looking to grow our Customer Support team to provide even more best-in-class service. The ideal candidate is a highly-motivated, empathetic inidual who isn’t afraid to resolve customer issues of any shape or size.

What you’ll do

• Document and resolve customer issues using our helpdesk software, Zendesk.
• Collect data on customer issues and work with management to help detect trends. Your input will help shape client experiences and improve retention. 
• Collaborate internally and with our vendor partners to facilitate a positive client order experience and resolve any issues with orders and returns.
• Work with our Account Managers to escalate and resolve recurring client issues and client pain points.
• Promote the voice of the customer internally, and pass feedback along that helps prevent and resolve customer issues with the platform.
• Become a product expert and use your expertise to educate users and elevate our client experience.

What you bring to the table

• An empathetic, customer-centric mindset - you make client problems your problems!
• The ability to represent Order and be the voice of the company while working with vendors or clients in a professional manner.
• Exceptional verbal and written communication skills. You’re able to take complex situations and concepts and explain them clearly to others.
• Excellent analytical and problem-solving skills. You’re naturally curious and apply creative thinking to solve problems.
• An ability to effectively prioritize, give and receive feedback, and work effectively as a team to solve client issues.
• A knack for quickly changing context, identifying and addressing new issues as they arise. 

Bonus points if you have

• 1+ years of customer support or related experience, especially in a SaaS or e-commerce business or startup.
• Experience working with CRM and Helpdesk systems such as Zendesk and Salesforce.
• Experience working with Google Suite, Slack, or any cloud-based, or other online platforms.
• The ability to work efficiently and independently in a remote (temporary work from home) environment.
   

What you’ll receive

• A competitive compensation package including stock options
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies
• Employer-sponsored 401(k)

Order is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

About HeliosX:

We are HeliosX. A group of HealthTech start-ups, with fast-growing operations in the UK and USA. We are dedicated to improving the quality, accessibility, and affordability of healthcare for all, and we're doing this through a market-disrupting combination of technology, science and excellent clinical care.

Our brands include Dermatica (personalised prescription skincare), MedExpress, ZipHealth and RocketRx.

About the role:

This role will be supporting our Dermatica brand and as a Customer Care Advisor, your mission is to help new and existing customers to receive quality and affordable healthcare by delivering exceptional service through WOW! Through phone, email, chat and social media, you will be having conversations with our customers to help them on their skincare journeys.

A typical day will involve providing advice to customers on how to use their treatment, help with customers manage their subscription plan, working closely with our Clinical experts and dermatologists, proactively checking in on customers during their skincare journey and helping to build a strong relationship so that they can achieve their skincare goals.

The position will involve working across all our conversational channels (not at the same time): phone, email, messaging and social media.

Important things to know:

• This is a full-time permanent shift-based position offering 40 hrs per week.
• All necessary equipment will be provided - Laptop, headset, keyboard, mouse and monitor if required.
• Our earliest shifts begin at 8am EST and our latest finishes at 10pm EST, 7 days a week. The ability to work a full shift within these hours is a must, including weekends and public holidays.
• This is a remote position, however, you will have the opportunity to visit our HUBs based in Florida and London, UK.

What you'll bring to the role:

• Digital literacy is a must for this role. This position is entirely remote, you’ll need experience using digital communication tools to stay connected with your colleagues.
• You’ll need to have a true passion for providing excellent customer care.
• To have a flexible schedule. Our customer care team is staffed to meet our customers' needs, and your schedule will change periodically.
• Excellent communication skills both written and verbal.
• You enjoy working in a fast-paced environment and can be versatile! A big part of our team is the willingness to help one another even though it may fall outside of normal duties.
• If you’ve got previous experience of providing support using Zendesk, this would be great and also any pharmacy background/qualifications would be desirable.

Benefits

Our benefits and overall package

• Pay $18.50 - $20 per hour - Depending on experience
• Generous equity options for every employee
• 12 days paid holiday
• Health insurance (including medical, dental and optical)
• 401(k) Retirement benefits with employee match
• Substantial discounts on all HeliosX group products
• Treat or lunch of your choice delivered to you on your birthday
• Free Kindle, books and HeadSpace account
• Company-sponsored social events
• An awesome team of bright and motivated people to work with!

More cool things to know about HeliosX 🩺

• HeliosX is proudly bootstrapped and self-funded. We haven’t ever brought in outside financing. Since our earliest days, this has enabled us to provide freedom to shape the company and its business practices.
• We’re growing quickly and doubled our revenue (GBP30MM) from 2020->2021 while remaining profitable.
• We have created a vertically integrated healthcare network of clinicians and pharmacies capable of prescribing and delivering medicines to over 467,000,000 people in 9 different countries.
• HeliosX was created in 2013, we have conducted over 2,200,000 digital health care visits.
• We care about our people — we have a 5* rating on Glassdoor!

Location: US Locations Only; 100% Remote

Job Description

As a Breezy HR Customer Success Agent, you’ll use your enthusiasm and empathy to help us troubleshoot, understand, and delight our incredible customer base. With over 60,000 active users, we need your help to maintain and communicate in line with our sky-high standards and ambitious product plans.

We have a unique approach to customer service; giving you a script to follow and expecting robotic output just isn’t our style. You can feel free to use your own easygoing voice, and we’ll support you with all the resources you need to make sure our customers are well-informed, well-oiled recruiting and hiring machines.

What Am I Going to Do All Day?

This is a full time remote position and we’re looking for someone who can work 11am to 8pm EST.

• You know that the best way to answer customer questions is to start from a solid knowledge base, so you’ll get to know and navigate Breezy inside-out and top-to-bottom.
• Since you know it all (and you will!), you’ll be helping our customers achieve their goals inside Breezy the majority of the day. You’ll be walking them through processes and minor hiccups with patience and a sense of humor, but …
• You know enough to know when you just don’t know. Then it’ll be your job to escalate issues further up our little chain of command, or reach out to other teammates for help. You’ll recognize when a customer might be a good fit for a demo, or might need some extra tech attention to get their problems solved.
• You’ll be tracking your support metrics and hitting (um, blowing past?) goals we set for our customer success team – these are numbers like response time and customer satisfaction (but you can handle that, right?).
• You’ll be on the front line, so we expect you to keep eyes out for trends in common issues, and help us develop training programs for future customers.

About You

• This isn’t your first rodeo – you should have some experience making customers happy as a primary job function.
• You’re enthusiastic and comfy around technology, the SaaS space, and/or recruiting and human resources (if you’ve got a soft spot for Trello and Intercom, that wouldn’t hurt!)
• You’re even-tempered (dare we say … breezy?), but not passive. We want you to see problems or projects and tackle them head on, but we need you to be kind and professional about it.

About Breezy HR

• Breezy is a web-based, end-to-end recruiting platform and applicant tracking system to help teams attract & hire great employees with less effort.
• Grrrrreat benefits.
• Inside, we’re a small, agile team chock-full of awesomeness and we’re growing fast.
• Working here is completely unlike anything you’ll find in Jacksonville or anywhere in the country… in a very good way. You’ll love it.

Location: US Locations Only