Customer Support Associate

Location: Bowling Green KY US

Type: Full-time

Workplace: Fully remote

Remote Customer Service Full time

Job Description:

Anomaly Squared is growing again and if you’re looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A² is an innovative customer contact center that offers a launching point for all employees to advance on their career path.

Position Description:

We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. We work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!

Wage:

$10.00 per hour

Requirements

• High School Diploma or GED is required
• Great Verbal and Written Communication Skills
• Working Knowledge of Windows Based Operating Systems including Google Chrome
• Can Demonstrate Product Knowledge once Nesting Period is Complete
• Ability to Adapt in a Fast-Changing Environment
• Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook)
• Webcam
• Internet access
• Must have a desk/workstation in a quiet workspace

Benefits

Employment BENEFITS:

Remote work.

Remote training.

For Full-time employees ONLY:

Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected.

401(k) after 90-day probationary period if elected.

PTO after 6 months of employment.

NOTE: We are accepting online applications only. Unfortunately, there is no time available to handle additional phone call inquiries for the limited number of spaces we have open.

Anomaly Squared is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Title: Call Center – Customer Service Rep

Location: Delray Beach United States

Position: Type Full Time

Req ID: 2024-1283180

Job Description:

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.

Remote Work possible after successfully completing 45 days in office training (Jupiter, Florida) and meeting required metrics with occassional in office meetings/trainings.

Intial Training will be in Jupiter, Florida

Starting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) speaking representatives of $18.00 per hour

IDEAL CANDIDATES SHOULD HAVE A MIMIMUM OF 2 YEAR TECHNICAL CUSTOMER SERVICE CALL CENTER EXPERIENCE IN A B2B ENVIORNMENT.

RESPONSIBILITIES:

• Identify customers’ needs, clarify information, provide direct support or guidance toward to resolution
• Tackle a variety of problems in technical systems with skill and accuracy
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
• Willingness and Ability to be cross trained in other areas of the department
• Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Minimum of two (2) years of work experience in a Technical Customer Service Call Center
• Stable work history must demonstrate each of the following:
• Strong understanding of customer service and customer relations
• Highly motivation and strong desire to learn
• Ability to exercise good judgment and decision-making
• Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
• Effective written and oral communication skills
• Able to assess and evaluate situations effectively
• Skilled in identifying critical issues quickly and accurately
• Able to write informatively, clearly, and accurately
• Problem solving and analytical skills
• Ability to work in a team environment

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience in a technical support role, or other technical experience
• Associate’s degree in information technology, Computer Science, or a related field
• Basic understanding of software/hardware troubleshooting
• Experience in Service Now and TalkDesk
• Experience in retail cash offices

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department.

Title: Financial Retirement Customer Service Rep – Remote

Location: Cedar Rapids United States

Work From Home, USA

Cedar Rapids, Iowa

time type: Full time

job requisition id: R20056523

Job Description:

Job Family

Customer Service

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a erse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment – one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Transamerica is a part of Aegon, an integrated, ersified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information, visitwww.transamerica.com.

Who We Are

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality inidual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, inidual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology).

Job Description Summary

Job Description Summary

As the point of contact and “voice of the company” for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

Job Description

Responsibilities

• Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRA’s and 403(b) investments.
• Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
• Locate/research information using multiple systems/technologies.
• Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
• Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
• Learn and maintain a basic understanding of products, procedures, and systems
• Achieve department metrics and expectations
• Participate in a team based environment to achieve department goals

Qualifications

• Associate’s degree in a business field or equivalent experience
• One year of call center or customer service experience, or financial services industry experience
• Ability to communicate with customers in a professional manner, orally and in writing
• Ability to work independently and as part of a team
• Proficiency using MS Office tools

Preferred Qualifications

• Understanding of retirement products such as 401k, IRA, and 403(b)
• Ability to navigate multiple screens and systems at one time
• Previous work from home experience
• Previous financial industry experience
• Salesforce experience
• Product promotion experience

Working Conditions

• Work From home/call center environment – must have work environment with minimal distractions
• Hours of operation are 7am to 8pm CT, must be able to work any of those hours. Open availability Monday-Friday.

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules and other compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.

Compensation:

The hourly for this position generally ranges between $16.00 – $20.00 an hour. This range is an estimate, based on potential qualifications and operational needs. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations.

Bonus Eligibility:

This position is also typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Inidual Performance and is at Company Discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs
• Peer Recognition Program (BRAVO)
• As of December 31, 2022

Inclusion & Diversity

We believe our commitment to ersity and inclusion creates a work environment filled with exceptional iniduals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of ersity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of ersity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.

Giving Back

We believe our responsibilities extend beyond our corporate walls. That’s why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation

Transamerica’s Parent Company

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 29.5 million people across the globe. It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and ersity.

Title: Customer Experience Agent (Remote)

About Us

At Thesis, we believe that everyone has the capacity to unlock their brain’s full potential. In a world where technology is outpacing human evolution, it’s become more difficult to keep pace with the constant stimuli of the world we live in. The result? People are struggling to be present in every part of their lives. That’s why we’re building an ecosystem that helps people reclaim their focus, starting with nootropic blends to support every kind of brain.

Thesis helps people find the right nootropic blends for their brain chemistry—made from the highest quality, high potency and bioavailable blends at clinically studied dosages—to achieve their goals by boosting brain function and enhancing mental clarity. Thesis has already attracted significant attention, with over $14M raised in venture capital, endorsements from notable healthcare experts and athletes, and is advised by leading neuroscientists from Yale, Penn, and MIT.

As we continue to grow, we’re looking for exceptional people to join us in revolutionizing cognitive enhancement. If you’re ready to contribute to a pioneering movement that promises personal growth and industry leadership, we invite you to explore a career with us at Thesis.

About The Role

As a CX Agent, you will be the frontline representative of our company, providing exceptional service and support to our valued customers. Your primary focus will be handling inbound and outbound calls, addressing inquiries, resolving issues, and ensuring a positive customer experience at every interaction.

How You’ll Make an Impact:

• Deliver above-and-beyond customer service over all of our channels—including phone, email, and social platforms
• Listen attentively to customer concerns, troubleshoot problems, and provide effective solutions to ensure customer satisfaction.
• Develop a comprehensive understanding of our products, services, and policies to provide accurate information and assistance to customers.
• Strategize ways to improve our service, streamline our processes, and better serve our customers
• Communicate clearly and effectively with customers, using active listening and concise language to convey information and instructions.
• Accurately document customer interactions, including issues raised, solutions provided, and any follow-up actions required, in our Helpdesk system.
• Follow established protocols and procedures for handling customer inquiries, escalations, and complaints, ensuring compliance with company policies and regulations.
• Collaborate with other CX team members and departments to resolve complex issues, share customer feedback, and improve overall customer satisfaction.
• Meet or exceed key performance indicators (KPIs) such as call quality, average handling time, and customer satisfaction ratings.

We’re Excited About Your:

• Strong perspective on what separates good from great in terms of customer service interactions
• Strong communication skills and ability to distill complex information
• Organizational prowess and ability to wear multiple hats
• Ownership mentality—you are a self-starter and demonstrate a strong bias for action
• Interest or knowledge in nootropics/health and wellness
• Empathetic presence with the ability to put yourself in the customer’s shoes
• Hard working with a “no task is too small” attitude

A Few of Our Perks and Benefits:

• Competitive compensation with an exceptionally generous equity package
• Competitive Health, dental, and vision plans (including a 100% covered premium plan for all 3!)
• HSA, FSA and pre-tax commuter benefits for parking and transit
• Ancillary benefits through Talkspace, One Medical, Kindbody, Teladoc, Classpass and more!
• 401k to help you plan for the future
• Unlimited (yes, unlimited) Thesis nootropics
• A strong emphasis on promoting from within and personal development

Our Values:

• Meet Your Potential: At Thesis, we create opportunities for personal and professional growth. We reward hard work, dedication, and an entrepreneurial spirit. We believe in open and honest feedback to help us continually learn and improve. In return, we are committed to providing the resources, support, and guidance for our team to achieve their ambitions and meet their potential.
• Own Outcomes: We are driven by achieving meaningful results, both for our customers and our business. We’re proactive, conscientious, and take responsibility equally in times of triumph and challenge. We also operate with a sense of urgency because we want to seize the opportunity to create a new category and bring nootropics to everyone who needs them.
• Lead with Science and Data: We are obsessed with data to understand our impact, and always seek the truth through objective metrics that help us make informed decisions. Science and evidence underpin everything we do, from product formulation to marketing claims. We’re committed to making the highest quality nootropics on the market and measuring our efficacy.
• Create Exceptional Experiences: We are committed to creating a work environment that fosters a unique culture and deep sense of belonging. We create exceptional experiences by showing up for each other, giving each other the benefit of the doubt, and building an inclusive and warm environment—in and outside of the office. We’re equally committed to showing up for our customers by delivering a thoughtful and impactful experience for anyone who tries one of our products.

Location: United States

Req Num: 24-1036

Functional Group: Customer Experience

Company AFN-Afni

Job Description:

What Will I Do as a Remote Customer Service Representative?

We’re looking for iniduals who are just as good at working at home as they are at delivering exceptional customer service! Does that sound like you? If so, keep reading!

Afni is looking for friendly, motivated customer service pros who thrive in a fast-paced remote environment. As a Remote Customer Service Representative, you have the opportunity to make someone’s day and that’s what you’ll do when you work for us!

You will represent one of the nation’s largest brands as a Customer Service Representative, interact and build meaningful connections with customers via inbound calls as you assist with their needs – all from the comfort of your home! Sure, some calls might be tough but we will prepare you for all call types and customers during your paid training! As part of this role, you will upsell customers to ensure they have the best features to meet their needs.

As part of our remote team, we are trusting you to be as productive at home as you would in a traditional workspace. With the right setup and self-discipline, you will have the flexibility to work in a comfortable environment while staying focused on performing in your role.

Join our team and bring your energy to a customer-centric role that lets you work from the comfort of your home.

What You Need to Thrive in Our Remote Environment:

• Cable or Fiber Internet Service only (no DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• A work space free of distractions and security risks
• A work space with minimal background noise
• Ability to be on webcam during working hours

Why Afni?

Because with us, you matter. At Afni, you are not simply an employee, you’re part of our family.

As a Remote Customer Service Representative, you get:

• Remote Work. This position is 100% remote. We will send you the equipment needed for this role.
• Full time hours. 40-hour work week.
• Job Stability. We’ve been in business since 1936.
• Paid Time Off. Because rest isn’t a reward – it’s necessary for your wellbeing.
• Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
• Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
• Referral Program. We have one of the most lucrative referral programs around.
• Career Growth. Most of our senior leadership started as agents. We promote from within!
• Annual Performance Reviews. We reward your good work with more money.

What are the qualifications to be a Remote Customer Service Representative at Afni?

• At least 6 months work at home experience
• At least 1 year of Call Center experience.
• Must live in the state of Georgia.
• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States

More About Afni:

What we do: https://afnicareers.com/get-to-know-us

Where are we located: https://afnicareers.com/locations

What’s new with us: https://afnicareers.com/news-events

What it’s like being part of the Afni family: https://afnicareers.com/culture-perks

At Afni we provide equal employment opportunities to all qualified iniduals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Title: Customer Service Specialist

Location: United States

Job Description:

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handle continuous work volume by interacting with patients and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources
• Receive and process order requests from referrals for durable medical equipment and healthcare services
• Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges
• Demonstrate professionalism and provide high quality service when interacting with patients, caregivers, and/or referrals
• Resolves patient/referral complaints and escalations with urgency by the identifying problem, troubleshooting of equipment and/or coordinating appropriate corrective action
• Assess patient and referral needs, identify satisfactory resolution, and provide high quality customer service
• Comply with and adhere to all regulatory compliance areas, policies and procedures, and best practices
• Follow quality program guidelines and procedures for all transactions to ensure that we give the best service to all customers
• Performs other duties as required

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• High School Diploma or GED required
• 1-3 years of Call Center Experience preferred
• 1-3 Years of Healthcare and/or Health Insurance Customer Service experience preferred
• Experience working in remote environment preferred

Certificates, Licenses, Registrations or Professional Designations

• N/A

SKILLS, KNOWLEDGE AND ABILITIES

• Assess problems & identify solutions
• Professional verbal and written communication
• Effective listening, paraphrasing, and summarization
• Personal accountability and emotional intelligence
• Time management and reliability

Computer Skills

• Basic skills in using a Windows based computer.

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic level mathematical proficiency

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified iniduals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise.

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific inidual’s position.

PLEASE NOTE: This is a remote position which is US-based. This role requires iniduals to physically reside and work within the United States. Company systems and equipment are monitored for security and other purposes and removal of Company equipment outside of the United States is not permitted without prior authorization.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

About the Role:

Key Responsibilities:

• Manage and resolve escalated queries from business customers via phone, chat, and email.
• Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
• Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).
• Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.

Skills and Experience:

• 3-4+ years of experience providing specialized customer support, B2B preferred, ideally within a SaaS or enterprise software environment.
• Proven experience managing escalations and maintaining strong relationships with business customers.
• Experience working towards High CSAT (>90%) and QA scores in B2B environments.
• Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction.
• Familiarity with SLA management and complex customer issue resolution.

Why Work at CBH?

• Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers.
• Work remotely with a erse team from around the world.
• Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business.

System Requirements:

• A reliable laptop/desktop (no Chromebooks or Linux OS).
• Minimum 20 Mbps wired internet connection.
• Wired headset.
• Quiet, distraction-free working environment.
• Stable power and internet connectivity.

Salary and compensation

Aurora is looking to hire a Customer Success Manager to join their team. This is a full-time contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Reedsy is hiring a remote Customer Happiness Manager. This is a full-time position that can be done remotely anywhere in the United Kingdom.

Reedsy - Where authors & publishers meet the best publishing professionals.

Rocket Money is hiring a remote Customer Support Associate. This is a full-time position that can be done remotely anywhere in the United States.

Rocket Money - The money app that works for you.

Apollo is hiring a remote Customer Success Manager, High Touch. This is a full-time position that can be done remotely anywhere in the United States.

Apollo - Apollo is the all-in-one sales intelligence platform.

Title: Customer Service Representative – Parent Liaison (Remote)

Location: Remote

Cranial Technologies is the only company in the world completely dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated, we are the plagiocephaly experts.

We are currently looking for a Customer Service Representative to join our rapidly growing team! Our ideal candidate will build a rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. You will educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service.

We will train you on our process and all things unique to Cranial Technologies!

Responsibilities include:

• Providing outstanding customer service to our families over the phone
• Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
• Coordination of information between referring physicians, insurance companies, and our own treatment clinics
• Review cost share amounts, co-payments and financial responsibility with our families
• Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day

Requirements:

• 1 – 2 years’ customer service or related experience
• 1 – 2 years’ experience with computer software
• Exceptional communication including phone etiquette and human relations skills
• Ability to work with people from erse backgrounds
• Proactive mindset with the ability to absorb new information in a timely manner
• Professional demeanor in both written and spoken communication with families, providers, and coworkers.
• Ability to problem-solve and prioritize daily tasks to manage inidual workload.

We offer an excellent benefits package:

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• Flex Spending Plans
• 3.5 Weeks Paid Time Off plus 7 paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• The pay range for this position is $17.00 – $18.00 per hour. Pay is dependent on the applicant’s relevant experience.
• $1,000 Sign-On Bonus*

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail**

*internal candidates are not eligible for a sign-on bonus.

Ramp is hiring a remote University Grad: Customer Experience Agent. This is a full-time position that can be done remotely anywhere in the United States.

Ramp - Spending made smarter.

Bitso is looking to hire an Onboarding Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Title: Corporate Sales Coordinator

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off

Reports to:

Requirements:

• 1-3 years fitness experience, with a sales background
• Strong verbal and written communication skills
• High energy and enthusiasm for fitness

Special Skills:

• Excellent Customer Service skills
• Excellent verbal and written communication
• Strong computer skills – Excel, Word, Zoom
• Experience creating SOPs

Compensation: $40,000 salary

Sales Commission: $6,000-$24,000+ bonus opportunity

• 0-10 sales: $0 per sale
• 11-20: $25 per sale
• 21-40: $35 per sale
• 40+: $50 per sale

Job Summary:

We are seeking a personable, organized, and results-driven Perks Partners Coordinator to help us close deals with potential partners interested in advertising at our gym. We are looking for someone who can communicate the program effectively to General Managers within the clubs, manage leads effectively, communicate the benefits of our partnership program, follow up diligently, and close deals. This role offers the opportunity to play a key part in our business development efforts and grow with the company.

Responsibilities:

• Meet monthly sales goals by developing new partnerships and retaining existing.
• Work directly with gyms to create new corporate Perks Partner accounts
• Support all locations with Perks Partners customer service via transfers, cancellations, enrollments, etc
• Work directly with marketing to manage partner advertisements in our mobile app, on our club TVs, social media, website and other partner recognition.
• Train club staff on protocols and lead generation for Perks Partners
• Reporting: Maintain accurate records of all interactions and sales activities in our tracking system
• Audit: regularly audit partnerships to ensure accurate enrollment.
• Travel to gyms as needed to help generate new business and train staff on generating referrals.

This is a remote position.

Compensation: $40,000.00 – $70,000.00 per year

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a erse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Product Support Specialist

Remote

Operations

Full time

Description

We are seeking a dedicated and client-focused Product Support Specialist to join our team. In this role, you will be the primary point of contact for clients and internal employees addressing their inquiries, troubleshooting technical issues, and ensuring a positive client experience. The ideal candidate has excellent communication skills, a problem-solving mindset, and a passion for helping others.

Key Responsibilities:

• Respond to clients/employees via phone, email, and Microsoft Teams in a timely and professional manner.
• Diagnose and troubleshoot issues related to company software, providing clear and concise solutions.
• Escalate complex problems to higher-level support when necessary, ensuring proper documentation of the issue.
• Follow up with clients to ensure full resolution of issues and satisfaction with the service provided.
• Maintain up-to-date knowledge of company products and services to assist customers effectively.
• Provide feedback to the product and development teams on recurring issues to help improve the customer experience.
• Create and update documentation, FAQs, and user guides to assist clients in resolving common problems on their own.
• Assist with onboarding new clients by providing setup assistance and answering questions about product usage.
• Monitor support tickets and ensure that all inquiries are resolved within established SLAs.
• Collaborate with team members to identify areas for improvement and share best practices.

Requirements

• Previous experience in a customer support, helpdesk, or technical support role preferred.

• Excellent written and verbal communication skills.

• Strong problem-solving skills with the ability to think critically and troubleshoot effectively.

• Ability to manage multiple tasks and prioritize in a fast-paced environment.

• Proficiency with customer support tools and software (e.g., Microsoft Teams, Outlook, DME Billing Software, Office Suite)

• Strong interpersonal skills and a customer-first attitude.

• Ability to work independently and as part of a team.

Benefits

Prochant offers some of the best benefits in the industry! We take great care of our employees. Prochant’s Fortune-500 level benefits package includes:

• Health Insurance
• Gap Insurance
• Dental Insurance
• Vision Insurance
• Short Term / Long Term Disability (company paid)
• Term Life Insurance (company paid, employee can elect additional)
• Full suite of supplemental insurance plans, including:
  • Disability Income
  • Level Term Life
  • Accident Insurance
  • Critical Illness Insurance
• Floating holidays and paid time off
• 401K with company match
• Employer Paid Family Teledoc plan

Deel is hiring a remote FinTech Support Specialist. This is a full-time position that can be done remotely anywhere in LATAM.

Deel - Payroll and Compliance for International Teams.

Title: Customer Care Senior Team Lead – SalonBiz

Location: Canada – United States

Job Description:

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values

SalonBiz is a single solution for unlimited growth for salons and spas, providing the tools salons need to thrive like appointment booking, integrated payments, inventory management, and comprehensive reporting. Its SaaS platform and support provides solutions to empower salon staff and effectively run a business. SalonBiz is an EverCommerce subsidiary operated by EverWell solutions.

We are looking for a Customer Care Senior Team Lead to lead the Level 2 and Level 3 teams in managing all escalation support requests for our SalonBiz Product.

The core purpose of the Senior Team Lead role is to ensure that our customers experience a world-class Customer Care experience in the US region.

This is a hands-on role that will require you to lead staff with differing levels of technical expertise as well as manage escalations. Additionally, coach team members to realize their full potential to continually enhance and exceed customer expectations.

You will also assist the Manager of Customer Care to execute strategic initiatives set by the Global Head of Support and Organizational Risk as directed to optimize Care Team Operations.

What you’ll be doing:

Assisting the Customer Care Manager to Optimize Care Operations and improve Key Customer Metrics through development and execution of team level initiatives and assisting on strategic initiative execution as required

Basic Qualifications

• A minimum of 2 years’ leadership experience in a SaaS or similar company
• Ability to manage simultaneous projects & process improvement initiatives
• Experience with coaching & developing staff
• Exceptional customer experience
• Salon or Spa industry experience desirable
• Ability to hold themselves accountable and raise the bar for those around them
• Experience handling support tickets in an IT service desk environment
• Ability to learn quickly
• Excellent verbal and written communication
• Comfortable working at a dynamic company
• Can use good judgment to solve problems where protocol might not exist

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – you will work 100% remotely.Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development through Udemy
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
• Student Loan Repayment Program

Schedule:

Monday – Friday, 8am – 6pm Central Time Zone

Compensation:

The target base compensation for this position is $48k to $55k USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Title: Senior Customer Operations Analyst

Location: United States

Job Description:

What We Do:

The Customer Operations team ensures each client site readiness by completing maintenance and service activities within the PayScale MarketPay and Insight Lab products. This work includes completing a year over year refresh of client job matches, survey participation services, validation of data permissions and other related actives as assigned. You will coordinate with clients to research and complete client requests, while communicating key information and results accordingly.

What You Do:

As a successful team member, the Sr Analyst provides assistance and guidance to our clients using project management techniques and in-product database management tools. An ability to quickly master the maintenance and configuration functionality within our system platforms is essential to this role.

In this role, this inidual will:

• You will manage the end to end cycle for client site seasonal activities.
• You will ensure client site readiness by utilizing in-product functionality specific to cyclical seasonal activities.
• You will inventory and track your assignments, while maintaining the records necessary to ensure site data and configuration is accurate.
• You will provide site level instruction, training and insights to both internal staff and external clients, acting as a subject matter expert and internal consultant.
• You will be responsible to complete client and department projects as assigned.

Experience:

• Bachelor’s degree with 5-8 years of Software Customer Support, Customer Success or data management related experience.
• A minimum of 5 years of Compensation industry experience.
• Proven ability to prioritize and lead multiple projects/task assignments simultaneously to meet deadlines and manage competing priorities across the team.
• Excellent customer service skills which include strong communications skills (both verbal and written) and a dedication to accuracy, reliability, and attention to detail.
• Ability to work autonomously, show success in self-directed learning and be self-managing with good analytical, organizational, and time-management skills.
• Apply high ethical standards to protect the confidentiality of clients and 3rd party data.
• Preferable experience with PayScale’s compensation/survey management software, MarketPay.
• Experience with PC/Web applications, particularly Excel and relational databases.

Skills:

• Customer Service
• Effective Communications
• Project and Prioritization management
• Dedication and attention to detail

Tools:

• MS Excel and Relational Databases.
• Salesforce.com CRM
• MarketPay (or other compensation management software) experience a plus.

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $81,000 – $121,600, exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual corporate bonus of 10%. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

Company Description

Payscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals.

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses get pay right and to make sustainable fair pay a reality. Empowering more than 50 percent of the Fortune 500 in 198 countries, Payscale provides a combination of erse and dynamic data sources, experienced compensation services, and scalable software to enable organizations such as Angel City Football Club, Target, United Healthcare, Gainsight, eBay, and The Washington Post to make fair and appropriate pay decisions.

Location

Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person for the moments that matter.

In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices.Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs.

When it matters (usually no more than a few times a year) we take the time to gather for in-person events.

Payscale has employees across the US, Canada, and the UK, however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.

Benefits and Perks

All around awesome culture where together we strive to live our 5 values:

• Respect every inidual, work as a team
• Be Customer first, customer centric
• Have a Bias towards action
• Commit to excellence (we give our best everyday)
• Make Data driven decisions

An open and inclusive environment where you’ll learn and grow through programs and resources like:

• Monthly company All Hands meetings
• Regular opportunities for executive leadership exposure through things like AMAs
• Access to continued learning & development opportunities
• Our commitment to a continuous feedback culture which allows us to drive performance and career growth
• A growing network of Employee Resource Groups
• Company sponsored volunteer hours
• And more!

Our more standard benefits

• Flex Paid Time Off, giving you flexibility to rest, relax and recharge away from work
• 15 Paid Company Holidays, including an extended Fourth of July break, World Mental Health Day, and Juneteenth
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
• 401(k) retirement program with a fully vested immediate company match
• 12 weeks of paid parental leave for birthing or non-birthing parents
• Unlimited infertility coverage benefits through our medical plans
• Health Savings Account (HSA) options and company contribution each pay period
• Flexible Spending Account (FSA) options for pre-tax employee allocations

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

Equal Opportunity Employer:

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

Customer Support Specialist

Corporate

Remote, Remote, United States

Description

Customer Support Specialist

apree health is hiring full-time Customer Support Specialists to join our Customer Support team in our Sandy, UT office. We are looking for smart and motivated iniduals with experience in the rapid-growth healthcare & technology industry. This job is vital to the success of our products, and it demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products.

Monday – Friday, days, hybrid/remote shifts

Must be able to start on November 4, 2024, and be present for all training for the following six weeks. Training is fully paid and benefits start on day one. Only candidates available to work Monday through Friday between 5:45 AM – 7:00 PM MST will be considered. Shifts will be assigned after training. Must complete 6 weeks of training with 100% attendance.

apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs.

• Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
• Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more.
• Take ownership of resolving customer service and healthcare navigation issues
• Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
• Keep customer information confidential and in compliance with HIPAA regulations
• Manages case backlog attentively and documents each interaction in Salesforce
• Exercises problem resolution skills when handling customer concerns using various internal tools
• Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
• Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST

Qualifications

• 1 – 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims
• appointments, strong organizational skills, and the ability to solve problems.
• Medical office experience preferred but not required
• Two years of proven customer service and/or patient care experience
• Strong communication skills, both verbal and written
• Tech savvy- the ability to use and navigate members with our mobile technology
• Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
• Positive, friendly, and professional demeanor with customers
• Adept at juggling multiple tasks and customer support requests at the same time
• Familiarity with Salesforce Service Cloud and Google Suite is a plus
• Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
• High school diploma preferred
• Spanish speaking and writing skills are a plus

At apree health our vision is to transform lives through better health. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our ersity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why ersity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.

What you’ll love about working here:

• Fun, friendly, and unique culture – Bring your whole self to work every day!
• Medical, dental & vision insurance starts 1st day
• Paid time off & paid holidays
• Employer contributions for HSA accounts
• Tuition assistance
• Matching 401(K)

Location: Sandy UT -Hybrid/Remote

Compensation: $20-$25/hr. & bonus eligible (national average, premium markets may vary)

Customer Service Representative- Part-Time – Saturday and Sunday 11:00 a.m. to 7:30 p.m.

Job Category: Administrative

Requisition Number: CUSTO028305

• Full-Time
• Rate: $14 USD per hour
• Remote USA
  United States

Position Description:

This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.

Essential Duties and Responsibilities:

Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.

• Provide prompt, accurate and courteous responses to customers
• Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
• Answer incoming customer service orders as soon as possible
• Display active listening and superior customer service skills for both external & internal customers.
• Document activity to the DDF system
• Consistently check appropriate DDF screen for report results to call back to customer
• Display the ability to enter orders manually via our fax process
• Display the ability to operate the phone system effectively
• Adhere to work schedule

Other duties as assigned

Qualifications Required:

• Ability to work independently and as a team
• Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel
• Computer knowledge
• Strong customer service skills
• Solid communication skills (including verbal, written and listening skills)
• Solid problem solving and decision making abilities
• Good organizational skills
• Execute and prioritize multiple tasks
• Professional
• Ability to type 35 – 40 words per minute
• Flexible and adaptable to change
• Medical terminology / experience preferred but not required
• A minimum of a High school Diploma or equivalent required
• Must have high speed internet for Remote work

Benefits:

TridentCare offers a competitive wage and robust benefit package to full time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include:

• Two weeks of vacation time
• Health Insurance after 30 days!
• Sick time
• 8 paid holidays
• Same day pay available
• Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
• Dental insurance
• Vision insurance
• Disability insurance
• Company paid life insurance
• 401(k)

Qualifications

Skills

Preferred

Computer Skills

Intermediate

Customer Service

Some Knowledge

Education

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities

Title: Customer Support Associate

Location: Olathe KS US

Remote Customer Service Full time

Job Description:

Anomaly Squared is growing again and if you’re looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A² is an innovative customer contact center that offers a launching point for all employees to advance on their career path.

Position Description:

We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. We work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!

Wage:

$10.00 per hour

Requirements

• High School Diploma or GED is required
• Great Verbal and Written Communication Skills
• Working Knowledge of Windows Based Operating Systems including Google Chrome
• Can Demonstrate Product Knowledge once Nesting Period is Complete
• Ability to Adapt in a Fast-Changing Environment
• Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook)
• Webcam
• Internet access
• Must have a desk/workstation in a quiet workspace

Benefits

Employment BENEFITS:

Remote work.

Remote training.

For Full-time employees ONLY:

Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected.

401(k) after 90-day probationary period if elected.

PTO after 6 months of employment.

NOTE: We are accepting online applications only. Unfortunately, there is no time available to handle additional phone call inquiries for the limited number of spaces we have open.

Anomaly Squared is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Apply for this job

Title: Customer Resolutions Unit/Brand Media

Location: Remote / Flexible

Type: Full Time, Hourly Non-Exempt

Workplace: remote

Category: Customer Response Team

Job Description:

Best Egg is the leading financial confidence platform that provides flexible solutions to real-life challenges for people with limited savings. We leverage real-time customer insights and data science to connect more people with the right products for their financial needs. Our offers include a growing suite of products such as personal loans, a credit card, and flexible rent, which are complemented by a suite of financial health tools to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.

Our culture and values inspire our employees and customers to embrace Best Egg. We are committed to championing a culture of inclusiveness and ersity of thought, and we focus on providing a safe, flexible, and collaborative work environment. Our employees are encouraged to engage in creative problem solving, and we promote opportunities for growth and enrichment across the organization.

If you are inspired by inspiring others, Best Egg is the place for you.

Best Egg promotes ersity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will grow.

Best Egg strives to provide applicants and existing Customers with a frictionless, best-in-class experience. The Lead Operations Associate is tasked with helping to provide and improve that experience via enforcing policies & procedures, demonstrating a “continuous improvement” approach and by evaluating Customer feedback and Service Delivery Failures to develop improvements.

The role requires excellent interpersonal and problem-solving skills, to ensure empathetic Customer engagement and to help deliver impactful solutions. The Lead Operations Associate will act as a Resolution and/or Escalation Team member. They will utilize our tools, their superior decision making, and best in class communication skills to quickly respond to sensitive customer issues in a manner that embraces Best Egg collaborative, results-oriented culture. This includes inbound and outbound content to ensure ongoing adherence to, and improvement of, written, spoken, and digital responses to external inquiries. This person would feel comfortable interacting will all Colleague levels, would have a broad knowledge of Operation’s Policies and Procedures, and would possess a tenacious approach to ongoing improvement.

**Monday – Friday from 8am-5pm or 9am-6pm EST.

***Although this role can be done remotely, must be in or within 50 miles from DE to be able to come in the office for Onboarding, training, or other infrequent workshops.

****Internal candidates only: must be in current role for at least 6 months in good standings and have approval from current team manager to apply.

Duties & Responsibilities

Tactical Execution for both the Resolution and/or Escalation Teams –

Customer Complaint Management:

• – Research, provide timely and accurate responses to customer Complaints (all levels and channels)
• 1&2 – Regulatory, Executive Referral, and Partner Bank Complaints
• 3&4 – Customer Direct Complaints, Escalations, and Feedback
• Ensure internal and external service level agreements are met
• Appropriately track compliance related allegations

Support Platform and Real Time Customer issues:

• Resolve escalated customer issues, via multiple channels, related to their product (such as Funding Failures, Web access issues, Direct Pay, Card Mobile app, Gift Cards, etc.)
• Support Customers and Colleagues across multiple products and across the entire Customer life cycle:
• Real Time Customer Escalations support from the call-centers – quickly resolve escalated calls and/or tickets from customers experiencing problems within any servicing platform related to new or existing Best Egg product(s)
• Customer Response for Digital channels:
• Gather, analyze, and report relevant data from customer inquiries; respond via related channel
• Leverage all internal tools, including Clarabridge, Medallia, and Zendesk to improve customer experience for Digital Customers
• Digital Channels include but are not limited to:
• Reviews – Public customer reviews submitted by 3rd party sites (Investigations may be needed)
• Social Media – Direct Messages and Public Comments sent through Facebook, Twitter, Instagram and other emerging platforms. (Identify request/issue and reply to the customer directly)
• Surveys – Partner with customer experience Insights on survey importing, analytics, trends, opportunities
• Manages SLAs: Monitoring/escalating/responding to social channels including triage methodology and prioritization of inbound messages – Escalates/includes appropriate stakeholders, as appropriate

Brand:

Regularly review Digital responses & Partner with Brand ID and CX Insights teams to increase proactive approach to customer engagement.

ADHOC:

– Other tasks as assigned or required

– Audit tickets (closed submissions for all levels)

Strategic Analysis & Planning

Complaints:

o Create process improvements by analyzing historical issues, resolutions, and suggesting sustainable Policy and/or Procedural enhancements.

Policy & Procedure:

o Proactively analyze trends and submit enhancements via Stakeholders and Change Control process

Education:

o Assist in developing training materials that meet current and future needs

Feedback:

o Utilize available data from within and beyond Operations to identify needs and/or areas of opportunity (including, but not limited to, calls, chat, email, and internal reports

Continuous Improvement:

o Utilize complaint data to improve the customer experience and reduce future complaints

o As necessary, open incident tickets, engage with Best Egg Production Support team, Customer Insight/Experience, Technology, and Compliance

Requirements

Development

· College Degree preferred

· 3+ years of Operations experience

· 2+ years of phones experience in an escalated customer-facing role

· Prior regulatory and non-regulatory complaint resolution experience preferred

· Experience identifying/tagging compliance regulations

· Ability to communicate general and complex ideas internally and externally properly and effectively

· Excellent customer experience track record

· Demonstrated ability to multi-task and prioritize workloads

· Ability to troubleshoot problems and derive meaningful solutions

· Strong analytical skills, reporting experience is a plus

· Proficiency in navigating computer applications including word and excel

· Superior attention to detail & high emphasis on quality

· Having both application/origination and existing customer experience a plus; the successful candidate with be educated across multiple lines of business needs

· Must have met or exceed standards for the preceding 6 months

· Internal Candidates must have current manager or department lead’s endorsement

Leadership & Culture

·Comfortable interacting and engaging with colleagues of all levels and across all business units and/or third party development firms

·Demonstrated leadership skills including self-direction, coaching, and mentoring, and managing peer to peer relationships

·Highly motivated, well organized, capable of developing and executing a response plan, and able to communicate effectively

· Passionate about providing a best-in-class experience for our customers

· Ability to succeed within a cross-functional team emphasizing the Customer Experience in a fast-paced environment

·Be confident and willing to challenge status quo but also willing to concede and execute other’s ideas when necessary

·Ability to work effectively independently and as a team member

·Excellent written and verbal communication skills

·Takes initiative to quickly respond to Brand and Media inquiries, alerts, communications

·Capable of handling or improving escalated Media situations via proper dissemination of Brand ID

· Personable, able to always demonstrate a positive attitude toward people

$25 – $29 an hour

Our Brand:

At Best Egg, we believe money should be accessible so people can reach their goals, live a fuller life, and feel pride in knowing they have taken control of their finances. For those who need extra money to achieve the progress they seek in life, Best Egg is the modern solution-minded finance provider that mixes decades of banking experience with smart technology and deep customer insight to create products designed for today’s borrower, so that people can establish a smoother financial path. The egg symbolizes protection and a fresh start.

Employee Benefits

Best Egg offers many additional benefits for our employees, including (but not limited to):

• Pre-tax and post-tax retirement savings plans with a competitive company matching program
• Generous paid time-off plans including vacation, personal/sick time, paid short– term and long-term disability leaves, paid parental leave, and paid company holidays
• Multiple health care plans to choose from, including dental and vision options
• Flexible Spending Plans for Health Care, Dependent Care, and Health

Reimbursement Accounts

·Company-paid benefits such as life insurance, wellness platforms, employee

assistance programs, and Health Advocate programs

· Other great discounted benefits include identity theft protection, pet insurance,fitness center reimbursements, and many more!

#LI-REMOTE

In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here

Customer Service Coordinator – Remote

Virtual, USA

DESCRIPTION

Responsible for the Customer Service functions for all assigned lines.

This position is advertised as remote; however, candidates residing near our office hub locations will be required to adhere to a hybrid work schedule. Under this arrangement, employees will work from home on Mondays and Fridays and will be expected to work in the office from Tuesday through Thursday .

RESPONSIBILITIES

• Receive order issues from external parties in a professional manner.
• Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.
• Update order in order system as necessary.
• Review dashboard for alerts on a daily (hourly) basis.
• Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
• Escalate issues to Customer Service Specialist/Supervisor as needed (i.e. bypass order validation).
• Perform resolution procedures outlined in static help file.
• Investigate rules engine failures and determine appropriate course of action.
• Escalate all unresolved rules engine issues to Customer Service Supervisor.
• Fill out rules engine request and submit to Customer Service Supervisor.
• Maintain client/customer criteria for handling orders.
• Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.
• Responsible for filing documents according to Acosta policy.
• Maintain excellent working relationships with Customers, Clients and co-workers.
• If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.
• Perform special assignments for the company and/or branch and/or department as needed.
• Meeting the physical requirements – listed below
• Other duties as assigned

QUALIFICATIONS

Education

• High School Diploma/GED
• Associate Degree
• Formal Customer Service Training Preferred.

Work Experience

• Two years of business process solutions, customer service, and/or administrative experience.
• One year of food broker experience preferred.

Knowledge, Skills and Abilities

• Strong interpersonal, organizational and administrative skills.
• Effectively communicate with others.
• Able to operate a calculator, computer, printer, fax machine, telephone, and copier.
• Proficient in MS Office (Word, Excel, and Outlook).
• Proficient in data/order entry and software.
• Possess Becton System technical skills.
• Type a minimum of 60 wpm.

Physical

• Seeing
• Listening

GitHub is hiring a remote Community Manager. This is a full-time position that can be done remotely anywhere in the United States.

GitHub - The world's leading software development platform.

Modern Treasury is hiring a remote Customer Success Manager - Mid Market. This is a full-time position that can be done remotely anywhere in the United States.

Modern Treasury - Payment operations solutions that automate the full cycle of money movement.

Deel is hiring a remote Customer Onboarding Manager, DACH. This is a full-time position that can be done remotely anywhere in EMEA.

Deel - Payroll and Compliance for International Teams.

CoinTracker is looking to hire a Customer Success to join their team. This is a full-time position that can be done remotely anywhere in Canada, or the United States.

Whop is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Whop - Giving everyone a sustainable income via the internet.

Title: Transfer Center RN – Days

Location: Louisville United States

Job Description:

This position is responsible for providing high quality, prompt assistance with clinical triaging, and any other duties as assigned. Monitors and responds to triage needs and completes nurse to nurse. Remotely uses technology as a platform for reviewing patients clinical needs. Answers calls from referring facilities regarding possible admissions. Responds to faxed clinicals in a very timely manner (within 15 minutes) with an admission decision. This is a 100% work from home position. Collaborates with referral sources, physician’s, nurse’s, etc.

• Highly organized and deadline oriented with demonstrated attention to detail.
• Answer calls from referring facilities regarding possible admissions, referrals for scheduling assessments, or general questions about programming.
• Respond to faxed clinicals in a very timely manner (within 15 minutes) with an admission decision, or if there are any delays, to communicate that with referring facility.
• Use crisis stabilization techniques and proper procedures in making referral to appropriate facilities.
• Coordinate and correspond with our hospital Assessment staff when accepting transfers.
• Complete Nurse to Nurse Report timely.
• Enter demographics and chief complaint information into doc to doc.
• Respect confidentiality of caller/clients in every way.
• Communicate via Excel log referrals that were managed during shift.
• Work in collaboration with team to provide quality care for all patients and appropriate support for all Springstone hospitals.

Education: Valid Compact RN licensure.

Experience: Must have at least three years experience as an RN. Previous experience working with case management, hospitals, and admissions preferred. ER & ICU experience is preferred. Must have a minimum of 1-2 years of experience in a Behavioral Health facility.

License: Valid driver’s license preferred.

Additional Requirements: May be required to work flexible hours and do overtime.

1Password is hiring a remote Community Manager. This is a full-time position that can be done remotely anywhere in Canada or the United States.

1Password - The world's most-loved password manager.

Location: Remote

About Us: Bikram Yoga Rancho Cucamonga is a vibrant yoga studio that focuses on providing high-quality, authentic Bikram Yoga classes to our community. We are seeking a dedicated, detail-oriented, and organized Virtual Assistant to support our team in delivering exceptional service to our clients and running the business smoothly.

Key Responsibilities:

• Client Communication: Handle email and phone inquiries, respond to messages, and manage appointment scheduling.
• Social Media Management: Assist in creating, scheduling, and posting content on social media platforms to engage with our community and promote classes.
• Administrative Tasks: Manage calendars, class schedules, and bookings. Assist with data entry, customer records, and tracking attendance.
• Customer Support: Address customer concerns or inquiries in a timely, professional manner, and manage feedback and reviews.
• Marketing Support: Help develop and execute marketing campaigns, newsletters, and promotional material.
• Event Coordination: Assist with organizing workshops, retreats, and special events, including registration and communication with attendees.
• Billing & Payment Assistance: Help manage membership payments, process invoices, and handle basic accounting tasks as needed.

Requirements:

• Strong communication skills (both written and verbal)
• Excellent organizational and multitasking abilities
• Proficient in Microsoft Office Suite and/or Google Workspace
• Familiarity with social media platforms such as Instagram, Facebook, and TikTok
• Experience with customer service
• Ability to work independently with minimal supervision
• Basic knowledge or interest in yoga, especially Bikram, is a plus but not required

Perks:

• Flexible work schedule to fit your lifestyle
• Paid training to ensure you're fully equipped for success
• All necessary equipment (laptop, headset, etc.) will be provided
• Opportunities to learn about Bikram Yoga and the wellness industry

Salary and compensation

Benefits

💰 401(k)

🌎 Distributed team

🚑 Medical insurance

🏖 Unlimited vacation

🏖 Paid time off

💰 401k matching

Fleetio is hiring a remote Associate Customer Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Fleetio - Modern fleet management software.

GooseChase is hiring a remote Customer Success Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

GooseChase - The easiest way to organize and run a scavenger hunt.

Title: Customer Service Coordinator

Remote

Virtual, USA

DESCRIPTION

Responsible for the Customer Service functions for all assigned lines.

This position is advertised as remote; however, candidates residing near our office hub locations will be required to adhere to a hybrid work schedule. Under this arrangement, employees will work from home on Mondays and Fridays and will be expected to work in the office from Tuesday through Thursday .

RESPONSIBILITIES

• Receive order issues from external parties in a professional manner.
• Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.
• Update order in order system as necessary.
• Review dashboard for alerts on a daily (hourly) basis.
• Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
• Escalate issues to Customer Service Specialist/Supervisor as needed (i.e. bypass order validation).
• Perform resolution procedures outlined in static help file.
• Investigate rules engine failures and determine appropriate course of action.
• Escalate all unresolved rules engine issues to Customer Service Supervisor.
• Fill out rules engine request and submit to Customer Service Supervisor.
• Maintain client/customer criteria for handling orders.
• Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.
• Responsible for filing documents according to Acosta policy.
• Maintain excellent working relationships with Customers, Clients and co-workers.
• If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.
• Perform special assignments for the company and/or branch and/or department as needed.
• Meeting the physical requirements – listed below
• Other duties as assigned

QUALIFICATIONS

Education

• High School Diploma/GED
• Associate Degree
• Formal Customer Service Training Preferred.

Work Experience

• Two years of business process solutions, customer service, and/or administrative experience.
• One year of food broker experience preferred.

Knowledge, Skills and Abilities

• Strong interpersonal, organizational and administrative skills.
• Effectively communicate with others.
• Able to operate a calculator, computer, printer, fax machine, telephone, and copier.
• Proficient in MS Office (Word, Excel, and Outlook).
• Proficient in data/order entry and software.
• Possess Becton System technical skills.
• Type a minimum of 60 wpm.

Physical

• Seeing
• Listening

ABOUT US

Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.

Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

Acosta and its subsidiaries is an Equal Opportunity Employer

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.

Acosta and Mosaic are the driving forces in sales and marketing behind the most recognized and proven brands with leading retailers in the U.S. and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-driven, reach-based, and relationship-driven strategies to execute those strategies, as well as the tools to monitor, track, and optimize metric-based outcomes for customers and retailers.

Acosta and its subsidiaries, in good faith, believe that this posted salary range is the precise range for this position at the time of this publication. Acosta could end up paying more or less than the posted range depending on the qualifications of the candidates and the locations. This range may be changed in the future.

Acosta and its subsidiaries are equal opportunity employers.

We are committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

The above statements are intended to describe the general nature and level of work performed by the iniduals assigned to this classification. They should not be interpreted as an exhaustive list of all the responsibilities, tasks and skills required of the personnel so classified. Mosaic reserves the right to modify any or all of the job descriptions at its discretion in order to meet or exceed the needs of the company.

By submitting your application, you accept and agree to Acosta’s Privacy Statement and Terms of Use.

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Sales Support

Position Type: Full time

Business Unit: Sales

Salary Range: $24,000.00 – $30,000.00

Company: Acosta Employee Holdco LLC

Req ID: 2397

Title: Customer Service Representative (Remote)

Location: Remote – United States

Type: Full Time

Workplace: remote

Category: Live Operations

Job Description:

What you will do:

• Answer customer calls efficiently, with the goal of achieving a 100% answered rate.
• Provide exceptional support and assist customers and drivers with inquiries.
• Be agile and flexible, assisting with tasks such as chats, outbound calls and delivery dispatching when required.
• Become a Curri expert to fully support customers and guide them through any aspect of their delivery.
• Ensure clear and effective communication to address any customer concerns or issues.
• Collaborate with the team to provide feedback and improve the customer call experience.

What you need to have:

• Fun personality, positive attitude, eagerness to learn
• Excellent written and verbal communication skills
• Top-notch customer service skills
• Proficient in G-Suite (Google Docs, Google Sheets)

What’s in it for you?

• You will have the opportunity to work for a dynamic and successful start-up on a erse team where you can make a huge impact by doing meaningful work.
• There is no work/life-there is only life and want your time at Curri to be life-giving and foster the best version of you. We care about family and your own personal development and don’t expect you to be always engaged with work.
• We offer a competitive salary, and benefits including, but not limited to, health, dental, vision, 401K, and an equity compensation grant.

Title: Seasonal Bilingual Spanish Customer Service Agent – Starting at $17.65/hour – Remote

Location:

• Tampa, FL
• Las Vegas, NV
• Miami, FL
• Irving, TX
• Houston, TX
• Austin, TX
• San Antonio, TX
• Dallas, TX
• Atlanta, GA
• Bloomington, MN
• Charlotte, NC
• Denver, CO
• Portland, OR
• Tallahassee, FL

Job Description:

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Seasonal Bilingual Spanish Customer Service Agent – Starting at $17.65/hour – Remote

Job Description

As a Seasonal Bilingual Member Service Specialist, you will be a part of our 100% remote Contact Center team and responsible for answering and handling incoming calls from Prime members, pharmacies and doctors’ offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare.

This is a seasonal, hourly work from home position with the opportunity to be hired on as a full time employee (with benefits) within a 5 month time period depending on overall employee performance and business needs.

Position Requirements:

• Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”)
• Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
• Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks
• Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured
• Must be available for a 6 to 8 week training class
• Fluency in Spanish is preferred, fluency in English is required

What Prime provides:

• All equipment is provided and shipped directly to your place of residence
• Highly structured work environment
• Transferable skills within Prime or within the healthcare field
• Opportunities to grow your career within Prime, including being hired on full time
• 40-hour work week (potential overtime)
• Potential $1.50/hr bilingual skill pay increa

Job Responsibilities

• Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
• Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
• Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
• Other duties as assigned

Required Minimum Qualifications

• High School Diploma or GED is required
• 1 year of customer service experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
• Strong PC Skills with ability to navigate multiple software systems simultaneously
• Strong communication skills with focus on professional demeanor and empathy
• Ability to multitask
• Detail oriented

Preferred Qualifications

• Call center experience
• Call center experience in the Healthcare industry
• Work from home (remote) experience
• Fluency in Spanish

Minimum Physical Job Requirements

• Ability to sit 6 or more hours per day
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Ability to work a flexible schedule including evenings, weekends, holidays, overtime
• Ability to work with a set, pre-determined break and lunch schedule

Reporting Structure

• Reports to Supervisor in the Contact Center

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the “Benefits at a glance” button for more detail.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage erse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

HubSpot is hiring a remote German Customer Support Specialist (Ireland). This is a full-time position that can be done remotely anywhere in Ireland.

HubSpot - Inbound marketing, sales, and service software.

Marketplace Operations Coordinator

• Remote
• Full Time
• Mid Level

Who We Are:

Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.

Our mission statement is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.

About Your Role:

The Marketplace Ops Coordinator is a data and ops centric role that will engage with key stakeholders and vendor partners to ensure the expedient process, management and delivery of goods and services to our customers. You will focus on providing key support to the Marketplace Team in all aspects of the Ops process including understanding product capabilities, troubleshooting any customer queries and delivering best practices. The ideal candidate has a background in customer service with a history of success and providing an exceptional customer experience.

Who You Are:

• A self motivated, driven inidual with a serious eye for detail
• Ability to interact and collaborate with key stakeholders within customer organizations
• Excellent interpersonal skills, with the ability to communicate efficiently with iniduals at all seniority levels
• Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
• Technical acumen
• Ability to explain complex concepts simply

Your Typical Day:

• Work closely with the Marketplace Team to provide key support in Marketplace Ops, vendor communication and management and platform support and maintenance
• Manage all Ops tasks to completion on time to the best of your ability
• Facilitate clear, concise communication with key stakeholders such as vendor partners, Customer Success teams and customers
• Update and maintain product and vendor information across multiple platforms
• Establish and maintain vendor relationships with current and new vendors across the EMEA and US regions in your Ops capacity
• Build trusted relationships with key stakeholders within customer organizations to drive successful outcomes
• Remote – Work from home position

Need to Have:

• Ability to interact and collaborate with key stakeholders within client organizations
• Excellent interpersonal skills, with the ability to communicate efficiently with iniduals at all seniority levels
• Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
• Proven track record of meeting or exceeding performance goals and project deadlines
• Proficient in Microsoft Office (Powerpoint, Excel) and/or Google Suite (Sheets, Slides)
• Ability to work independently and off own initiative

Nice to Have:

• Customer and vendor management experience is a plus
• Experience in data analysis and spreadsheets

Sendoso is an Equal Opportunity Employer: we value ersity. We do not discriminate on the basis of gender, marital/civil status, family status, sexual orientation, religious belief, age, disability, race or

Title: Customer Support Specialist – US Remote

Location: Van Buren United States

Job Description:

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Experian Customer Care organization’s purpose is to support our ever-growing population of customers by providing top-notch customer service and technical support assistance. We unlock the power of data to help create opportunities for consumers, businesses, and society during life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially. You are passionate about providing excellent customer service, can interpret consumers’ written or verbal grievances or disputes. The Customer Care Specialists will report to the Supervisor, Customer Care in Van Buren, AR.

Requirements:

• Ability to work remotely, but you must be a US resident living within 45-60 minutes of the Van Buren, AR area.
• This role pays $15/hour and at least one year of customer service experience.
• High School Diploma or GED.
• You are comfortable using a computer to perform operations.
• Can pass a criminal background check, employment verification, education verification, credit check and a drug screen.

Qualifications

• You have high-speed internet service (minimum 25 mbps download/ 5 mbps upload). You can test your home internet speed.
• Training will be remote so you will be on camera using your computer’s webcam.
• You have experience interpreting and responding to customer requests and can put yourself in the mind of the customer.

You will:

• Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness.
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
• Handle escalated customer issues.

Benefits/Perks:

• This role is eligible for a $1,500 performance bonus which is paid out after completing 90 and 180 days of employment. Details will be provided during interview process.
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

#LI-Hybrid

Additional Information

Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; Great Place to Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian’s DNA and practices, and our erse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

All your information will be kept confidential according to EEO guidelines.

GitLab is hiring a remote Customer Success Management, UKI. This is a full-time position that can be done remotely anywhere in the United Kingdom.

GitLab - A single application for the entire DevOps lifecycle.

Omada Health is hiring a remote Customer Experience Enablement Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Omada Health - Inspiring and engaging people in lifelong health, one step at a time.

Rarible is looking to hire a Customer Support Manager to join their team. This is a full-time position that can be done remotely anywhere in East Coast US or EU or on-site in Lisbon.

Customer Care Associate

Hippo Education is on a mission to create practice-changing education that empowers the people of medicine to learn, grow, and thrive. We’ve designed our resources to be as engaging and motivating as they are educational, helping clinicians stay connected to what matters most in patient care. Our on-demand platforms ensure flexibility with clinicians’ busy schedules, and we work hard to bridge the gap between theoretical knowledge and practical application.

Our fun-loving crew creates exceptional medical education across different specialties and formats, from video bootcamps to podcasts to board prep and more. We’re a team of over 70 and work remotely across the U.S. Hippo’s a fantastic place to work, and we’re genuinely proud of the impact we have on clinicians and their patients.

As a Customer Care Associate, you will act as the face of the company and work directly with our customers to ensure all of their questions are answered in a comprehensive and timely manner. At Hippo we value our customers and the customer experience more than our bottom line. To be successful in this role, you will need to be an enthusiastic, well-spoken ambassador that genuinely looks out for the interests of our customers.

The Job

Key Responsibilities:

• – Respond to incoming customer inquiries via email, live chat and phone calls
• – Work with the customer care team to identify bugs and escalate appropriately
• – Pass along customer feedback to internal teams
• – Assist with side projects as needed

Key Attributes:

• – Strong verbal and written communication skills
• – A self-starter with problem-solving ability, analytical skills, and business judgment
• – Ability to learn and apply product knowledge to interactions with customers
• – Skilled in time management and multitasking with attention to detail
• – An innate desire to help people

Details

– 2+ years of experience in a customer support role

• – Familiarity with Hubspot or other CRMs a plus
• – English: Fluent

• – Salary: $40,000 – 50,000
• – Full-time, 40 hours/week
• – Fully remote
• – Paid vacation
• – 401(k) match, health, vision and dental insurance
• – Hippo practices a healthy work-life balance and offers flexibility and reasonable hours
• – We are dedicated to supporting employees with professional growth and offer opportunities to learn new skills and training.

Postscript is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in North America.

Postscript - SMS marketing software for growing Shopify stores.

Title: Vice President Customer Success (Accounting Success)

Location: Remote

Type: Full-time

Workplace: remote

Category: Customer Success Leadership

Job Description:

FloQast seeks a dynamic Vice President of Accounting Success to lead our global team in delivering exceptional customer experiences and driving product adoption.

As the VP of Accounting Success, you will oversee teams of Accounting Success Managers (ASMs) responsible for cultivating customer satisfaction, loyalty, and growth. This is a global role requiring leadership across multiple continents and customer segments.

Accounting Success Managers (our version of Customer Success Managers) are focused on establishing well-adopted and referenceable customers one success at a time which requires both established frameworks and creative thinking. In this global role you will manage teams on three continents and across all segments within our customer base.

You will be responsible for helping ASMs prioritize their focus areas, driving key company initiatives, professional development of your team, and representing our executive team in customer meetings. To do this, you will need to be very comfortable working cross-functionally, making data-driven decisions, embracing digital customer success, and providing clear and decisive guidance to your team.

*Visa sponsorship is NOT available at this time

What You’ll Do:

• Build a High-Performance Team: Recruit, develop, and inspire a world-class customer success team aligned with FloQast’s mission and values.
• Excel in customer-facing situations: Add an executive presence to meetings. You are not afraid to get your hands dirty to grow and save customers.
• Scale Customer Success: Develop and implement scalable strategies to deliver exceptional customer experiences across erse customer segments and geographies.
• Optimize Customer Journey: Design and implement seamless customer journeys, leveraging data and feedback to identify opportunities for improvement.
• Drive Customer Advocacy: Cultivate a culture of customer advocacy and create a robust referenceable customer base one success at a time.
• Collaborate Cross-Functionally: Partner closely with sales, marketing, product, and support teams to ensure alignment and optimize the customer experience.
• Data-Driven Decision Making: Leverage customer data and metrics to measure performance, identify trends, and inform strategic decisions.
• Lead decisively: Manage the team to clear, metric-driven quarterly deliverables that showcase customer growth, trends, retention, and product/industry maturity.

What You’ll Bring

• Leadership: Proven ability to inspire and motivate teams, build a strong customer-centric culture, and drive results.
• Customer Focus: Demonstrated success in building deep customer relationships and delivering value-driven solutions.
• Industry Expertise: Strong understanding of the accounting and finance industry, with a preference for experience working with CFOs, controllers, and CAOs.
• Strategic Thinking: Ability to develop and execute a comprehensive customer success strategy aligned with business objectives.
• Operational Excellence: Experience in implementing efficient processes and leveraging technology to optimize customer operations.
• Data-Driven Approach: Proficiency in using data to measure performance, identify trends, and inform decision-making.
• Customer segmentation: You have built successful strategies based on multi-segment, multi-product, multi-region.
• Experience: 6+ years as a Director or VP of Customer Success, i growing global SaaS organizations serving both Mid-market and Enterprise customers at scale.

#LI-MP1

#BI-Remote

The base pay range for this position is $240,000- $300,000. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, Unlimited Vacation, and participation in our Employee Stock Program.

FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company’s discretion to determine what pay is provided to a candidate within the range associated with the role.

Customer Service Representative

locations

Remote – US

time type

Full time

job requisition id

JR100943

TruBridge, a leading software company in the healthcare field, is seeking applicants for our Healthcare Service Specialist team. If you are looking for an exciting career in an everchanging industry, then TruBridge is the place for you.

This position is responsible for assisting patients with questions regarding medical statements and processing payments through incoming and outgoing calls while maintaining a professional level of customer service. This is not a hard collections agency and no sales quotas to meet.

Multiple Shifts Available: 9:00AM-6:00PM, 11:00AM to 8:00PM, 1:00PM-10:00PM Central Time and 8:30AM-5:00PM Pacific Time

Full time Differential for evening shift. No Overnight or Weekends.

Essential Duties and Responsibilities:

• Makes outbound courtesy calls to patients to ensure they are receiving their statements, answer any questions about their account(s) and reach a payment resolution against their account(s)
• Receive incoming calls from patients to answer their questions and reaches payment resolution against their account(s)
• Responsible for consistently meeting production and quality assurance standards
• Process credit card payments accurately against the patient’s account(s)
• Maintain quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
• Protect customer information by keeping all information confidential
• Updates job knowledge by participating in educational opportunities
• Document and update patient accounts with
• Able to work in a fast-paced environment
• Communicate effectively and consistently within team

Minimum Requirements:

Education/Experience/Certification Requirements

• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• High School Diploma or equivalent combination of education and relevant experience needed.
• One year or more providing customer service support over the phone in remote setting.
• Experience working in a high volume call center setting (x calls per hour)
• Experience with healthcare terminology

Preferred Qualifications:

• Experience working in a chat que

Education:

• High school or equivalent (Preferred)
• Paid Differential for Spanish Speaking Bilingual Agents

Why Should You Join Our Team?

• 3 weeks paid Training
• Earn time off starting on Day 1
• 10 Company Paid Holidays
• Medical, Dental and Vision Insurance
• Company Paid Life and AD&D Insurance
• Company Paid Short-Term Disability Insurance
• Voluntary Long-Term Disability, Accident insurance, ID Theft Insurance,
• Paid Parental Leave
• Flexible Spending or Healthcare Savings Accounts
• 401K Retirement Plan with competitive employer match
• Casual Dress Code
• Advancement Opportunities to grow within the company

Billing Customer Care Specialist II

Location Remote, United States of America Job Id 334880

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Acts as the principal billing care specialist for our customer base. Analyzes and resolves billing disputes and/or collection related issues for customers. Recommends solutions and follows through to achieve resolution for the customer. Works cross functionally with our billing, collections, sales, service delivery, base management, customer success and other teams to correct invoices, and/or collect payments and improve the customer experience. This position will require both written and verbal communication skills with internal and external customers. Able to work independently & perform duties with minimal management support. Ability to train peers and assist with special projects. Interacts positively and inclusively in team meetings and/or team projects.

Demonstrates a bias for action and a sense of urgency; sets goals and makes clear commitments to deliver results and meet deadlines; manages conflicting priorities; deals effectively and promptly with problems; maintains momentum and recovers quickly from setbacks.

Work Location

This is a fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

• Resolve billing and/or collections related issues for business customers and contact customers via the phone and email to provide status.
• Update billing and/or collection tickets upon receipt within 24 hours and notes ticket every 5 business days with next steps until the issue is resolved.
• Ability to manage ticket and/or collection queue to meet expected metrics set.
• Must have the ability to analytically problem solve using a variety of ordering and systems.
• Ability to adapt to a constantly changing environment.
• Collaborate with the customer, collectors, sales/base management teams, customer success, and other internal departments to resolve billing and/or collection related issues within the customer’s established service level agreements.
• Works to determine when an adjustment is appropriate for a customer by providing documentation to support the decision. Works with manager or senior staff members on complex billing and/or collection issues, or non-routine issues.
• Provides status to billing and/or collection management on aged tickets and other reports as requested.
• Perfect the customer experience by providing excellent service on every interaction (phone calls, emails, meetings, conference calls, etc.)
• Understand and act in accordance with each customer contract, statute, or regulatory tariff. This includes understanding how to address different types of payment terms, dispute timeframes, etc.
• May manage an assigned account base on request.
• Conflict resolution with minimal management assistance. Uses judgement to pursue exceptions.
• SME in a variety of billing systems, products, ticket types, and is well versed in various processes to resolve disputes and/or collections.
• Ability to exercise independent judgement when reviewing disputes and/or collections issues.
• Provides feedback and ideas on continuous process improvement.
• Works on more complex billing and/or collection issues, testing, and special projects.
• Demonstrates the ability to lead and conduct conference calls with our internal and external customers.
• Train, coach, mentor peers as needed.

What We Look For in a Candidate

Minimum Qualifications:

• Must be knowledgeable with MS Office Suite, primarily Microsoft Excel
• Excellent analytical, communication (verbal and written) and organizational skills
• Ability to prioritize issues in a timely, efficient manner, and manage a cyclical workload
• Ability to understand and utilize multiple systems for billing and/or collections and dispute management
• Good listening skills are necessary for consultative billing, collections, and to negotiate solutions that benefit the company and the customer
• Good customer service focus and experience
• Must be proactive, detailed orientated, and work in a fast-paced environment
• Must be able to build relationships with customers and communicate effectively

Preferred Qualifications:

• Associate degree
• Field Of Study: Business, Finance or similar
• 2 – 4 years’ experience in a billing and/or collections environment

Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each inidual’s qualifications.

Location Based Pay Ranges

$44532 – $59375 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 334880

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

44532

Salary Max :

68750

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Inidual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Customer Care Specialist

Hireology

Remote

Full Time

Hireology’s technology empowers businesses to build their best teams. Over the last ten years, we’ve grown from a startup to a market-leading organization with over 165 team members, and we’ve created an award-winning culture that makes this company an amazing place to work.

We at Hireology are growing our Customer Success team! We are seeking a Customer Care Specialist to join our team. As a Customer Care Specialist, you will act as the liaison between our product and our customer base. This entry-level position will focus on ensuring order fulfillment runs seamlessly without our customers knowing the kind of craziness that can sometimes happen behind the scenes. This role is a great opportunity for a motivated inidual to kick start their career in a fast paced, high-growth environment.

As a Customer Care Specialist you will be responsible for:

• Reactively responding to inbound customer support requests
• Process fulfillment orders in a timely manner
• Effectively and empathetically communicate with customers when inquiries about order status or issues arise
• Work with vendors to ensure our fulfillment operation runs smoothly
• Constantly innovating: identify ways we can be consistently delighting our customers
• Demonstrating commitment to our customer base through the highest level of responsiveness

So what kind of person are we looking for in this role? We have a pretty unique culture here at Hireology, and the person who will be successful in this role will be:

• Results-Driven: Must have a proven record of driving results in high-growth companies and must have an inner drive to succeed. You will have a desire to want to grow professionally and progress in your career.
• Customer-Oriented: A successful Customer Care Specialist has outstanding customer relationship capabilities, interpersonal and communication skills
• Task-Driven: A successful Customer Care Specialist will enjoy working off a to-do list and will be motivated to complete tasks on time
• You Are Eager to Learn: Our product suite, the industries you sell into, recruitment & hiring best practices, and how our solution solves for customer pain points.
• Metrics-Driven: We’re passionate about data and trends. While achieving your monthly and quarterly goals, you can make a plan and stick to it. You ask for help when you need it. And you take accountability.

Okay, we’ve laid out what the job is – now are you qualified? Below are the minimum qualifications we’re looking for in a Customer Care Specialist.

• Strong written and oral communication skills. As a Customer Care Specialist, you’ll be the voice of Hireology to our customer base; we want that voice to be professional, concise and thoughtful
• A Bachelor’s degree or equivalent experience
• A strong desire to succeed alongside a passion for delighting customers
• Experience in sales, customer success or account management is preferred
• Must be extremely detail oriented and customer-centric

So what can you expect after you apply? You will:

• Have a phone conversation with someone on our Recruiting team. This is a high-level conversation about you, but also a good opportunity for you to learn more about us.
• Meet with our Customer Success team to discuss how you would make an impact in this role.
• Take a strategic critical thinking assessment that determines how we can develop you at Hireology.
• Provide us with some references. We use our automated reference check system for this, so you just give us some names, they fill out a survey, and we are all set.
• Speak with a Senior Manager on the Customer Success team. This will be an opportunity for us to get an idea of how you got to where you are, and if where you want to go lines up with where we are going.

Hireology is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability status or protected veteran status, or any other category protected under the law. All employment decisions are solely based on business needs, job requirements, and inidual qualifications. We support an inclusive workplace where Hireologists excel based on personal merit, qualifications, experience, ability, and job performance.

Customer Experience Representative

Remote Flexible

We’re leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our country’s tradesmen and women by working directly with real workers to learn what they actually need to execute their jobs.

The BRUNT team is not only devoted to improving on the old workwear standards, but we’re also creating a community that tradesmen and women can call their own. From our weekly hangouts at the BRUNT Garage, to hosting events across the country, we’re all about getting boots on the ground and building something real with the BRUNT crew.

What You’ll Do:

In this role, you represent BRUNT. You will engage with our customers using phone, chat and email channels. Your aim is to not just solve problems, but to build fanatical, lasting relationships. This means that you need to ensure our customers’ needs are understood and their expectations exceeded. This position is classified as non-exempt hourly and requires daily time and attendance tracking.

You should be:

• Passionate about people
• Empathetic
• A natural problem solver
• A great communicator
• Flexible

We are always looking to add passionate and customer obsessed representatives to the team. We welcome your application at any time, even if there isn’t a specific job opening currently available. Your application will be considered for future opportunities on the Customer Experience Team.

How You’ll Do It:

Tactical/Core Responsibilities:

• Engage with our customers across phone and email channels with the expectation of completing an average of 120 tickets per day (this is subject to increase or decrease based on demand). Social media-specific representatives will engage with our customers across all BRUNT social platforms with the expectation of at least 60 responses per hour (this is subject to increase or decrease based on demand).
• Meet or exceed department SLAs of 90% Customer Satisfaction Rating (CSAT), 24 hour response time, and efficiency thresholds of 120 tickets per day in phone and email and 60 responses per hour in Social channels.
• Improve customer support policies & procedures by offering feedback and solutions to managers to reduce customer friction and make the team more efficient.
• Become a product expert in BRUNTs entire product portfolio and be able to apply this knowledge by helping our customer to select the right product for their needs.
• Become a process and policy expert with the ability to remain flexible and always make customer-centric decisions.

Driving Continuous Improvement:

• Work with management to achieve quarterly CX strategies / OKRs
• Collaborate cross functionally drive operational improvements to everything from purchase to warranty and returns, always using the voice of our customer as a guide
• Track customer feedback trends and partner with CX Management to prepare insights for the rest of the organization that can be shared via weekly All Company Meetings and in real-time using SLACK and other asynchronous communication tools
• Track customer feedback trends and share insights with the rest of the organization

What You Need to Succeed:

• Experience in customer service role, examples: retail environment, in-person / face-to-face service, call-center or remote communication
• Proven ability to drive amazing customer experiences as reflected in consistently positive customer feedback and timely responses that meet department SLAs
• Experience navigating and resolving customer issues with composure and professionalism
• Strong written and verbal communication skills
• Technical proficiency managing multiple platforms–Shopify, Loop, Aircall and Gorgias–while working with customers
• Excellent organizational skills with the ability to multitask and prioritize
• Highly collaborative
• Positive attitude and ability to take ownership of tasks
• High degree of flexibility with the ability to work evenings, and weekends, in addition to hours as needed to support contacts during peak periods
• Able to commute to the North Reading, MA office 3x a week

WHY BRUNT?

At BRUNT, people come first. That’s why we support the whole employee.

This is how we do it:

Financial Wellness

• Competitive compensation
• Equity
• 401k and retirement plan assistance

Health & Wellbeing

• Dental and Vision 100% covered by BRUNT
• Comprehensive medical benefits
• Paid parental leave

Professional Development

• Clear and transparent performance management process
• Understanding how you can level up at BRUNT

Culture and Community

• All-Hands meetings twice a year for the entire team to connect
• Flexible and collaborative work environment
• Thursdays social events with co-workers and community members