Customer Experience Manager

US, Remote

Revenue Organization – Customer Experience

Full Time Exempt

Remote

Digital Customer Experience Managers (CXMs) work to drive Customer Maturity for cohorts of customers, at scale. They run experiments to identify what motions work and then scale that success to hundreds of customers within the cohorts. Digital CXMs are comfortable with the 15Five product and know how to enable customers depending on their journey state and maturity level.

OUTCOMES

• Playbook development & execution: Drive customer maturity at scale by designing and experimenting with new playbooks.
• Co-create and experiment with digital playbooks that will establish best practices of getting customers to adopt an Outcomes journey mindset.
• Execute on created playbooks by engaging with customers through Office Hours, enabling them to use 15Five in the best possible way.
• Co-develop scalable tools, processes, and best practices to ensure customers are realizing the greatest possible value from 15Five.
• 15Five Adoption Expertise: Drive journey milestone progression via digital outlets byguiding customers on the best outcomes and adoption strategy.
• Co-design scalable campaigns to advise customers on the best strategy to ensure successful adoption of 15Five.
• Effectively respond to customer inquiries regarding product usage by aligning solutions with their specific needs and use cases.
• Provide 1:1 and 1:many training for different persona types, focusing on features that are relevant to customers’ use cases.
• Customer Advocacy: Drive NPS by serving as a voice, advocate and sounding board for our customers.
• Collaborate cross-functionally with internal teams (i.e. Sales, Account Management, Services, Support, Product, Marketing) to drive toward your customers’ desired success outcomes and to ensure your customers’ voices are heard.
• Advocate for your customers’ product enhancement requests.
• Organize scalable training and education to customers that can help them get more value out of Platform.

COMPETENCIES

• Innovative experimentation:
• Conduct experiments: Ability to design and execute various experiments to test hypotheses, strategies, or solutions.
• Iterative approach: Comfort with an iterative process, continuously refining ideas based on feedback and outcomes.
• Learning orientation: Emphasis on learning from failures and successes to drive innovation and improvement.
• Adaptability: Ability to adapt quickly based on experiment results and to pivot strategies as necessary.
• Consultant:
• Speak confidently and persuasively about 15Five best practices. Display expertise in conversations to inspire customer confidence.
• Effectively explain the philosophy behind 15Five to customers in the form of clear, polished presentations and obtain your customers’ buy-in. Tell powerful stories and drive recommendations with data.
• Leverage usage and health data to make data driven decisions when recommending actions to your customers.
• Analytical thinker:
• Proficient in breaking down complex problems into manageable components.
• Capable of identifying root causes and understanding intricate relationships between various factors affecting a situation.
• Skilled in collecting, organizing, and interpreting data from erse sources.
• Strong critical thinking skills, allowing for objective evaluation of information and alternative solutions.
• Capacity to assess the validity and reliability of information before drawing conclusions or making recommendations.
• Capability to forecast scenarios and plan strategies by extrapolating from analyzed information.
• Self-Direction:
• Thrive as a self-starter in a fast-paced environment and are excited by change and ambiguity.
• Intentionally agile – willing and able to change, develop and adopt new processes. Learn continually and act quickly with flexibility.
• Identify gaps and take initiative to design solutions for said gaps. You proactively contribute to the team by innovating and creating new or enhanced resources that are used broadly across the team.
• Have awareness of your strengths and you share it with your customers and teammates.
• Make time to focus on OKRs to help move the team forward.
• A team player willing to help, mentor and onboard new team members.

DESIRED EXPERIENCE

• 3+ years of experience in Customer Success, Account Management, Consulting, or another customer-facing role, preferably in a similar role at a startup with SaaS-based solutions
• Strong organization and project management skills
• Experience with success planning and holding customers accountable to taking action
• Ability to work cross-functionally and partner with other departments to best serve the customer
• Experience innovating and creating new or enhanced resources that are used broadly across the team
• Excellent verbal, written, listening and presentation skills

HOW SUCCESS WILL BE MEASURED

• Input metrics:
• # of logged calls
• # of experiments
• Admin NPS
• Output metrics:
• ARR in level 1+
• GRR

$85,500 – $93,000 a year

About 15Five

15Five is the holistic performance management company. 15Five equips HR teams with a complete platform solution to improve manager effectiveness, drive high performance and engagement, and increase retention. 15Five’s easy-to-use software, coaching, manager training, and community enables HR leaders to continuously measure engagement and performance, and empower managers to drive change.

At 15Five, we focus on building a erse team that prioritizes inclusivity and celebrates everyone’s unique identity. We are proud of our thriving hybrid culture that supports a remote-first workplace balanced with distributed office hubs, and annual opportunities for all employees to connect in person. We also offer:

– Full Medical, Dental, and Vision Insurance

– Flexible Time Off (minimum 3 weeks off every year)

– Employer paid Short-Term, Long-Term Disability, and Term Life

– 401K with 4% match at 6 months of employment

– Inclusive Benefits Stipend (to help cover some of the gap on medical needs not covered by traditional benefits)

– Paid Parental Leave for birth and non-birth parents

– 15 paid holidays in 2024

– TalkSpace (mental health therapy)

– Wellness Coach App (offers meditation and movement classes, courses, workshops, and panels in a live and interactive setting)

– Best Self Time (2 hours of time each week dedicated to your personal self-care/self-growth/recharge activities)

– Monthly reimbursement for internet

– Sabbatical Program accessed at 7 Years

– We also provide extensive training and development such as strengths discovery and alignment and Manager specific development opportunities

Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!

15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.

The base salary range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the role across all US locations. We benchmark all roles for compensation in ranges relative to the top half of the market of similar tech companies using up-to-date market data. Within the range, inidual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits. The US new hire base salary range for this full-time role is $85,500-$93,000 + bonus or commissions + equity + benefits.

Note that base salary ranges are reviewed each year based on up-to-date market data, and team members who are performing are eligible for a merit increase, budget permitting.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

#LI-REMOTE

#LI-JL1

CoinList is looking to hire a Customer Support Analyst, Europe [Contract] to join their team. This is a contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

BitMEX is looking to hire a Customer Support Specialist (Mandarin) to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Title: Representative, Customer Service Operations

Location: USA-

What Customer Operations Support contributes to Cardinal Health

Responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis\. Acting as liaisons for both internal and external customers, customer service operations enhances the customer experience by leveraging inbound and outbound channels.

Remote, Full Time

Shift: Monday-Friday 10am-6:30pm EST

Qualifications

+ High school diploma preferred

Responsibilities

+ Offer professional and timely service as a representative of Cardinal Health at-Home

What is expected of you and others at this level

+ Applies acquired job skills and company policies and procedures to complete standard tasks

**Anticipated salary range:** $15.00-$21.19

**Bonus eligible:** No

**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well being.

+ Medical, dental and vision coverage

_Application window anticipated to close: 03/09/2024 if interested in opportunity, please submit application as soon as possible.

_Candidates who are back to work, people with disabilities, without a college degree, and Veterans are encouraged to apply

_Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

We are a team of nearly 48,000 mission-driven partners striving each day to advance healthcare and improve lives. We are Essential to care.

Headquartered in Dublin, Ohio, Cardinal Health, Inc\. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for health care facilities

We are a crucial link between the clinical and operational sides of care, working with more than 4,500 sourcing and manufacturing partners to deliver end-to-end solutions and data-driven insights that advance healthcare and improve lives every day. With deep partnerships, erse perspectives and innovative digital solutions, we build connections across the continuum of care.

With 50 years of experience, approximately 44,000 employees and operations in more than 30 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges – now, and in the future\.

On Thursday, Jan. 7, 2021, we celebrated the day our founder, Bob Walter, had the vision to start a business that became known as Cardinal Health.

One of the most important ways we celebrated was by giving back to the communities where we live and work. 2021 was a “Year of Service” for all Cardinal Health employees around the world\.

View Cardinal Health on YouTube.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Customer Service Specialist

Locations: United States Virtual

Time Type: Full time

Job Requisition ID: R-102385

Customer Service Specialist (VPS)

This role is responsible for handling inbound calls and off-phone work items related to Vehicle Protection Products such as, but not limited to, mechanical and electrical breakdown repair contracts (commonly referred to by dealerships as “extended warranties”), vehicle maintenance contracts, RV part extended service contracts.

• Starting pay: $17.00/hr
• Candidates must be able to work any shift between the hours of Monday-Friday 6am-9pm Central Time and Saturday 7am-7pm Central Time – Saturdays are required

Why You Should Consider This Role

• You love helping and connecting with people
• You’re a problem solver who likes to think on their feet and enjoy challenges
• You thrive in a fast-paced and changing environment
• You enjoy being on the phone and are passionate about customer service

What You Will Like

• The variety of work – every day and every customer’s situation is unique
• Being a part of a high performing, collaborative and supportive team
• The opportunity to demonstrate your exceptional problem-solving abilities
• Medical benefits begin on your first day
• Competitive compensation and paid time off
• Career advancement opportunities

The Details

• The agent is responsible for addressing questions from customers on how the agreement works including explaining claim procedures, coverage details, claim details, relaying denied claim determinations, etc.

• The agent must learn to navigate multiple systems, learn and adhere to departmental scripts and processes, adhere to quality assurance metrics, average handle time (AHT) and call volume metrics, properly convey the contract details/language to the customer and relay claim details and determinations to customers.

• The agent must also address inbound and outbound calls with repair facilities/service providers related to claim payment delays and processing.

• The agent is also responsible for several off-phone items including, but not limited to, claim audits and processing claim payments, working inbound and outbound emails and faxes, working payment requests coming into queues. The agent may be responsible for handling payment plan updates and manual payment requests.

• If bilingual, the ability to speak, read and write the Spanish language fluently.

Note: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades or sales of any kind

The Ideal Candidate

• High school diploma or GED
• 1 year of experience in an office, call center, or customer contact environment

Other Requirements:

• Excellent written and verbal skills to communicate with team members, management, customers, counselors and other employees of the organization
• Strong customer service skills
• Ability to work with frequent interruptions and under deadlines
• Ability to work collaboratively with others to generate ideas or resolve problems
• Ability to present a professional image
• Ability to establish courses of action to ensure efficient completion of work
• Ability to think creatively and make decisions based on incomplete information
• Ability to process time sensitive data and information from multiple sources, including data from mainframe systems, makes decisions based on this data, and to effectively communicate the related required actions to a broad audience
• Ability to quickly adapt to change, proactively recognize process improvement opportunities and be able to work independently as well as in a team setting

Preferred Qualifications:

• 2+ years of experience in an office, call center, or customer contact environment

• Previous experience as a team leader or trainer in an office, call center, or customer contact environment
• 620, 440, or other applicable and relevant licenses or certifications

What are the working conditions and physical requirements of this job?

General office demands

This is a Full-time job. Assurant’s hours of operation are Monday – Friday 6 am – 9 pm CST and Saturday 7 am – 7 pm CST. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year. Shifts for this job are typically 8 hours per day and can range anywhere between 6am to 9pm CST.

While working remotely, you are required to have internet services with a minimum internet speed of 25 Mbps on the download side and a minimum of 15 Mbps on the upload side. You can test your internet speed at www.speedtest.net or by contacting your service provider.

#AssurantProudSD

Pay Range: $15.50 – $24.03

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Customer Engagement Specialist (remote)

Remote

Full Time

Mid Level

COMPANY DESCRIPTION:

Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enable clients to navigate large-scale, digital transformation programs.

Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology and more.

Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands!

Position Summary:

Blue Acorn iCi’s Customer Engagement team is looking to hire an experienced Remote Customer Engagement Specialist. The representative must have the ability to work fully remote, i.e. access to reliable wifi connection and a quiet workspace during their shift. This inidual will be responsible for answering calls, emails and chats. You may provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s request. Must be willing to listen, learn, and resolve any customer inquiry. The ideal candidate will demonstrate a passion for the beauty industry and sharing their knowledge with others. *One weekend day is a requirement for this position*

Essential Job Duties and Responsibilities

• Strong ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Answer and manage incoming calls, emails, chats
• Maintain appropriate productivity and performance while abiding by company guidelines and KPI’s
• Ability to memorize, recall, or research answers self sufficiently
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quotas
• Aim for fast customer resolution in every interaction
• Record, organize, and file customer interactions and profile/account changes
• Able to address returns, refunds, and shipping tracking numbers
• Strong multitasking skills are a must.

Requirements and Qualifications

• High school degree or equivalent
• Previous Beauty knowledge of cosmetics, skincare, hair products preferred
• Previous experience in customer support, remote work space, fast paced environment
• Excellent at communicating over the phone and handling multiple systems at once
• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
• Able to concentrate on multiple problems at once
• Excellent time management and prioritization skills
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
• Previous experience with chat/email preferred
• Customer-focused for positive customer experience and resolution
• Has an at home work space environment that is free from distractions
• Has reliable internet connection more than 50 MBPS
• Ability to dedicate full attention to their job duties as assigned during work hours
• Working knowledge of Gmail, Google Sheets, Google Docs and Google Calendars
• Dual screen/Technical experience
• Weekend availability with overtime hours possible during peak seasons

Home Environment and Work Space:

• Dedicated home office/workspace with a closed door separating you from others in your home ages 0-99.
• Adequate space to set up the workstation
• Ability to hardwire into the router, plug directly into your router as needed.
• Agents are responsible for maintaining the workspace in a safe condition
• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but is not limited to: Children playing, Dogs barking, Loud music, Non-work-related phone calls, Doorbells, Family members/roommates, etc.
• You are scheduled on the phone throughout the entirety of your shift. It’s essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: [email protected].

California applicants: Please click here for CCPA disclosures.

Customer Experience Manager (CXM)

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We’re leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you’ll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We’re not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do

The Customer Experience Manager (CXM) will administer and optimize the renewal process to enhance the customer experience, create operational efficiencies and contribute to ARR growth as well as long-term partnerships. The CXM will also hold the charter for designing and implementing digital experiences that increase Pindrop’s ability to scale our service model across the business.

Renewal Operations Responsibilities:

• Manage the renewal operations process to ensure ARR is retained or expanded, as well as meet contractual deadlines and ensure accuracy of renewal reporting and forecasting
• Contribute to the improvement of the renewals process, policies, and tools, including automating tasks to increase productivity and overall effectiveness for Pindrop and our customers
• Ensure that the administrative aspects of renewals are maintained in Salesforce.com
• Liaise with Finance and customer stakeholders to ensure accurate PO’s and renewal orders
• Measure license usage and facilitate any overage notifications to Accounting
• Facilitate beta agreements between customers and Pindrop in support of new products

Scaled Service Responsibilities:

• Design and operationalize a scalable service plan that enables the company to leverage digital efficiencies while enhancing customer experiences
• Ensure customers in the pooled segment are receiving prompt communications and closure to their inquiries to ensure high satisfaction
• Leverage the customer success software to engage customers through digital cadences and operationalize success playbooks based on a thoughtful engagement plan based on customer segmentation, health and point in the lifecycle
• Monitor the customers through support reporting, product usage dashboards, account health triggers and other customized alerts

Who you are

• You are an excellent communicator and presenter for all levels of management
• You understand the value of strong relationships and consistently cultivate them both internally and externally
• You are self-motivated, collaborative, and a team player
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution (results-oriented)
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the forest through the trees

Your skill-set:

• 5+ years experience in SaaS customer-facing role (e.g., CSM, Services Ops, SDR, BDR)
• Experience with understanding legal contracts and improving renewals process, policies, etc.
• Experience with successfully facilitating and executing commercial contract negotiations including contractual updates in renewals with high retention, predictability, and positive customer experience
• Strong program management experience with exceptional organizational skills
• Familiarity with Apple, Google, Salesforce, Gainsight, Tableau preferred

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days.

Within 30 days you’ll

• • Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
  • Understand Pindrop contractual framework and license management
  • Get familiar with Pindrop products, customers and internal processes

Within 60 days you’ll

• • Leverage Salesforce and Gainsight to report on customer renewal
  • Engage with Account Executives and CSMs to manage renewal operations
  • Get familiar with assigned customer portfolio

Within 90 days you’ll

• • Teach us something new
  • Leverage Gainsight to manage assigned customer accounts

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from including one employer-paid employee-only plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave Equal for all parents, including birth, adoptive & foster parents
  • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:

• Audaciously Innovate We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another.
• Execution Excellence We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace ersity and celebrate our successes. We are better together.
• Make a Difference Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a erse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a erse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Title: Customer Support Agent

Location: Remote

Type: Full-Time

About Us:

Elevate Labs is on a mission to improve people’s minds.

We’ve helped millions of people around the world learn and improve concrete communication, memory, and math skills through Elevate, our first mobile app which has won Apple’s App of the Year Award and been downloaded more than 60 million times. With Balance, our second mobile app and winner of Google’s Best App award, we’ve personalized meditation and made it free for an entire year to help more people reduce stress, improve sleep, sharpen focus, and much more.

Elevate Labs is a fully remote company of voracious learners and passionate doers, driven by our vision to help billions of people lead healthy, joyful, and productive lives.

If our mission resonates with you, please consider applying!

The Role:

The Customer Support Team at Elevate Labs operates like a fast-paced, agile startup, and we’re looking for an energized, high-performing customer support agent to join the team. This is a unique opportunity to use your customer service experience, decision-making, and creative problem-solving skills to shape the trajectory of our new and existing ventures. We’re looking for someone who treats customers as part of their community, never settles for good enough, and never stops learning and teaching. This role requires balancing agility with customer obsession, all while managing tight timelines and constantly evolving business needs.

This is a full-time, fully remote position anywhere in the United States, with a schedule aligned with West Coast working hours. It is not a requirement that you be based on the West Coast, but you will be asked to tailor your schedule to PST.

We cater to the needs of the business by being available when our customers need us most. With that in mind, to be considered for this role, you must be able to work one or both weekend days and holidays, and be comfortable with a periodically changing schedule.

How You’ll Make an Impact Here:

• Be an unwavering customer advocate via inbound email and social-channel customer support, upholding our mission of world-class service.
• Strive for one-touch resolution through root cause analysis, and by prioritizing and multitasking a large volume of inbound contacts with attention to detail and ownership.
• Identify patterns in customer reports and investigate, test, and reproduce technical issues with medium complexity while maintaining customer satisfaction and Elevate’s brand image.
• Understand and meet expected personal metrics such as Volume, Handle Time, Time to Resolution, Customer Satisfaction Rating, and more.
• Provide peer-to-peer support by leading with patience, empathy, and a deep understanding of our products and customer needs.
• Question the status quo and proactively highlight areas where we can do better to help drive process and policy decisions.
• Help keep internal and external knowledge bases and documentation up-to-date.

What We’re Looking For:

• 3+ years of customer support experience
• 2+ years of experience supporting educational apps and/or software or other technical support
• Experience with Zendesk or similar customer management tools
• Excellent verbal and written communication skills with a strong attention to detail
• Intellectual curiosity – if you don’t know the answer, you’ll find out
• The ability to balance pace and precision, multitasking and prioritizing urgent needs
• A passion for customer service and the ability to execute at a high rate of speed and accuracy

Bonus:

• Experience working in a fully remote work environment with teammates operating across various time zones
• Experience working for a startup or other fast-growth company

Benefits:

• Competitive salary and equity across all geographies
• Medical, dental, and vision insurance for you and your family
• Distributed team flexibility with a home-office stipend and co-working reimbursement
• Annual learning, wellness, and travel stipends
• Generous PTO, sick leave, and paid parental leave
• Annual company meetup in a fun location

How We Hire:

At Elevate Labs, we put a lot of time and care into who we hire. We seek to build high-impact teams with high talent density. To help us get a sense of who you are and how you work, you can expect an anonymized skills assessment, where you can showcase your expertise, and around three rounds of conversational-style interviews.

Our Commitment to Diversity, Equity, & Inclusion:

We believe that there is no single candidate profile that guarantees success in this role. Experience comes in different forms; many skills are transferable, and passion goes a long way. If your background is similar to the job description and you think you can excel in this role, please apply and tell us about yourself and the impact you could make at Elevate Labs.

We also know that ersity of identity, experience, and thought leads to more creativity, better problem-solving, and wiser decisions, which is why we’re dedicated to adding new perspectives to our team. We are an equal opportunity employer; committed to ersity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we’re taking steps to meet that commitment. We highly encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQIA+ folks, veterans, and people with disabilities.

Job Title: Customer Care Associate

Location: Remote, CA

Job Type: Part-Time

Salary: $20.00 – $23.00 per hour

Job ID: 1012

# of Openings: 1

Work from home 5 hours a day!!

The Customer Care Associate will be responsible for customer care calls to PG&E Medical Baseline customers to assess and educate regarding power outage preparedness and eligibility to receive a loaner back-up battery. CCA’s will evaluate customer readiness for power outages, conduct virtual assessments to determine if customers qualify for a back-up battery and educate customers about how better to prepare for wildfire season. CCA’s will be taught extensive program knowledge from which they are expected to answer detailed program questions, encourage customer engagement and evaluate customers need to be prepared to endure the length of Public Safety Power Shutoff (PSPS) event. CCA’s will track progress and outcomes and report issues as raised.

Essential Functions:

• Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.
• Make outbound calls to PG&E Medical Baseline customers
• Assess customer’s ability to react to a power outage
• Provide power outage support and assess need for portable battery backup
• Record progress and outcomes
• Must be able to perform outbound calls
• Ability to learn, understand and articulate program guidelines
• Must commit to at least 25 hours per week and meet minimum average hourly goals
• Ability to learn data entry for relevant computer system(s)

Job Requirements:

• High school diploma or equivalent
• Two years of experience in a customer care environment, preferred
• Exhibit warm, but persuasive, communication skills
• Use quick thinking to understand customer’s needs in a short time and present solutions
• Results driven and goal oriented
• Ability to work with a erse population and handle difficult customers
• Must be able to work independently and follow instruction with minimal direct supervision
• Knowledge and experience in use of computer for data entry
• Bi-lingual in Spanish, preferred

Who is RHA?

For 40 years, Richard Heath & Associates, Inc. (RHA) has delivered innovative, impactful programs with expansive reach into California’s hard to serve communities, and has helped over 1,000,000 residents and small businesses conserve resources. RHA is a minority owned business and we are committed to social, environmental and racial equality.

Why it is easy to feel passionate about our work:

Our Vision – Connecting our clients to erse populations

Our Mission – Working together to improve lives by delivering socially responsible solutions.

Our Values – PA2CT

Proactive

Adaptable/Accountable

Committed

Team

Our Motto – Doing whatever it takes

Richard Heath & Associates is an equal opportunity employer committed to a erse workforce.

Employment is contingent upon passing all required clearances of the position, which may include but not limited to: criminal history, driving record, education and employment verification, and drug testing.

Title: Member Support Associate

Location: Denver, CO/ Remote

Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2023. We expect 2024 to be our best year yet.

Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.

We value our iniduality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring erse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA, and if you like what you see, please read on!

Our Member Support Team is growing and looking for customer service gurus to join in on the fun! Our Associates work closely with all clients; from iniduals, to hotel suppliers and even our API integration partners to resolve any and all detail changes. We’re looking for passionate candidates with a natural empathy, positive tone and a love for the customer experience. If you’re ready to kick-start your career in hospitality & customer service, this role is for you!

Here’s what you’ll do:

• Collaborate with members via phone, email and chat to manage current reservations
• Confirm with hotels that proper billing procedures are being followed and that our members have a seamless experience with their reservations
• Resolve difficult issues with our corporate contacts with a positive, professional tone
• Be meticulous about details. Our team works as a collective unit in order to ensure top notch customer service. This means that we may have multiple teammates address the same issue, and we require details notes on all interactions with our members and partners
• Communicate solutions internally and externally to resolve issues
• Provide feedback to the team in the interest of developing more efficient future processes – we want to hear your opinions!
• Process client refunds in a timely manner
• Work across multiple online portals and can dexterously move between operating systems
• Provide a top tier level of customer service. If you love helping people and have a hospitality mindset, we are a great fit for your launch into the travel technology industry

Here’s what we’re looking for:

• A positive, energetic personality that translates over phone & email
• Enthusiasm for learning technology to support a IT development team’s needs
• Proactive independent self-starter & work with urgency while maintaining exemplary organizational skills
• Pristine written & verbal communication skills
• A quick learner ready to grasp our systems, processes & procedures
• Ability to problem solve and work on several projects simultaneously while continuing to provide quality work
• Exposure to travel booking software & Salesforce is a plus!
• Experience working in the hospitality industry a plus!

Shift:

• We support our members 7 days a week. This position requires flexibility; including nights, weekends, and holidays. Please don’t apply if this is not appealing to you
• The shift we have available currently is 12pm-9pm MST with 2 consecutive days off
• We have multiple shifts for this role that just aren’t available currently. Pending your performance as you progress throughout your career as an MS Associate, you’ll gain flexibility in adjusting this to your preferable days & times. We are actively hiring for roles that incorporate consistent weekend work PM shifts

Remote Opportunities:

• This role is eligible for remote work within the U.S.

Cash compensation:

• The base pay for this role is $20/hour plus the potential to make a monthly bonus.

Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.

As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

• Competitive base salaries
• Annual performance bonuses
• Stock options for all associates + performance-based stock options
• Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
• 401(k) plan with a match program
• Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
• Paid parental leave and family medical leave
• Hotel discounts through our exclusive platform
• The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.

Title: Customer Service Agent – Merchant Team

Location: Global

Type: Full-time: Remote

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities:

• As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
• Independently provide accurate information to resolve problems/issues that arise
• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
• You will escalate issues to your team leader, managers, and other departments as required
• Adhere to the Quality Assurance standards set
• Adhere to and comply with the schedule set by the Team Leader
• Assist in the preparation of other processes as and when assigned/required by the Team Leader
• Display good team working attitude and behavior within the team and other departments in the company

Requirements:

• 2-3 years experience in frontline customer support, preferably in the financial or service industry
• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
• Both adaptable and resilient, able to operate in a quickly changing environment
• Excellent verbal and written professional English and Russian language skills
• Great at multitasking, prioritizing, and managing time effectively.
• You must have a fast internet connection (5mpbs broadband internet connection at least)
• Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage.
• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Working at Binance

Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

Work alongside erse, world-class talent in an environment where learning and growth opportunities are endless

Tackle fast-paced, challenging and unique projects

Work in a truly global organization, with international teams and a flat organizational structure

Competitive salary and benefits

Balance life and work with flexible working hours and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a erse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Location:  Guatemala; 100% Remote; Freelance

Discover high-quality remote contracting opportunities in Guatemala with Omni! Work from home with flexible schedules, partner with top US brands, and earn an excellent income. Join us today to start your journey to success and experience the convenience of working from home. Apply now and let us help you achieve your career goals!

Looking for a dependable and flexible customer service work opportunity in Guatemala with exceptional companies? Discover high-quality remote contracting opportunities in Guatemala with Omni! Earn an excellent income from the comfort of your own home while working with top US-based brands.

As an independent contractor with Omni, you’ll provide exceptional customer service to Fortune 500 companies and have the flexibility to work on your own schedule. Our supportive community empowers you to succeed and grow while recognizing the importance of relationships and personal development.

Join us today to start your fulfilling career in Guatemala! Apply now to be your own boss and enjoy the gig life:

 Set your own schedule.

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

🏭 Gain experience in different industries

💵 High pay rates

As a contractor with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat or email, assisting them with all their needs. We prioritize providing excellent customer service and empowering our contractors to succeed in their roles.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $4 to $6 USD per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

 Important Information

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are able to work with contractors residing in Guatemala.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location:  US Locations Only; 100% Remote; Freelance

This is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all open contracts.

Begin your journey by clicking the “Apply Now” button and completing your profile. As part of the application process, you’ll need to take an online assessment which will only take 15 minutes to complete. If you meet the requirements, you’ll receive an invitation within 24 hours to log in to our online portal where you can view and apply to contracts that match your interests. Don’t forget to check out our technology requirements before applying.

Overview

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location: US Locations Only

Location:  Philippines; 100% Remote; Freelance

Begin your journey by clicking the “Apply Now” button and completing your profile. As part of the application process, you’ll need to take an online assessment which will only take 15 minutes to complete.

Overview

Schedule:

🤙 Flexible work schedule options available

🗓️ Opportunity to create a work schedule that works best for you up to 40 hours per week

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates ranging from $3-$4 per hour based on work performed.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

🧐 Keen attention to detail with strong problem-solving skills

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information

Technology & Equipment Requirements:

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

We are open to partnering with contractors in all locations around the Philippines. If you want to work remotely, from home, apply today!

Title: Healthcare Customer Service Representative

Location: Work From Home, United States

Type: Full Time

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Salary: $15/hr

Type of Contract: Full-Time Employment

Work Set Up: Permanent Remote

Equipment Provision: Bring-Your-Own-Device (BYOD)

Schedule: 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off )

What does a day in the life of a Healthcare Customer Service Representative look like?

• Responsible for handling enrollment, benefits, and claims calls
• Must be able to understand and empathize with customer needs
• Must be able to resolve customer issues in a timely and efficient manner
• Must have strong customer service skills
• Must be inquisitive and have strong problem solving skills
• Responds promptly and professionally to customer inquiries via phone, email, or chat
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Performs other duties as assigned

What are the required qualifications of a Healthcare Customer Service Representative?

• Must have high school diploma or equivalent
• Previous experience in a customer service role
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications
• HIPAA knowledge

Having these qualifications are helpful, but not required

• Medical or medical insurance background preferred
• Call center experience handling healthcare accounts is a plus

Ninja Perks and Benefits

Competitive compensation

Medical, dental and vision insurance

Paid time off, birthday leave

Bonus and incentive plans

Opportunities for skills training and personal and professional development

Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Salary: $15 – $15 an hour

Location:  AR, AZ, FL, GA, IL, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, and WI; 100 % Remote

Seasonal Technical Customer Service Representative – Remote

VIPdesk Connect is a certified B-Corp, a women-owned US-based corporation, and a Best Workplace winner committed to delivering “more human” customer service. Our core values are central to how we do business and we have partnered with some of the world’s best iconic brands to provide virtual customer service solutions and provide an elevated customer experience.

The Seasonal Technical Customer Service Representative is responsible for providing an authentic, world-class customer experience for our clients’ customers via phone, email, and chat with the phone as the primary focus and channel. Your role is to handle customer care and technical support for a company focused on parenting and infant wellbeing. This includes providing services on their intelligent products and applications on iOS and Android platforms, providing information on products and offerings, processing purchase requests, sharing relevant policies, and managing escalated issues to resolution utilizing a variety of resources, tools, and information to navigate customer accounts, research, and review policies.

This remote position is a seasonal role working through the end of March 2024. 

What You’ll Do

• Handle customer requests and interactions on behalf of VIPdesk Connect clients via phone, chat, and email with phone as the primary focus and channel
• Create positive customer touchpoints via phone, chat, e-mail, and SMS using a friendly, respectful, and professional tone while exhibiting genuine empathy
• Utilize critical thinking skills to analyze information, provide accurate troubleshooting of product and related support; diagnose and resolve issues following best practices and guidelines
• Assist with device installation, app setup, and configuration
• Conduct initial troubleshooting and technical assistance to customers, resolving basic technical issues, including network connectivity and device configuration, and escalating complex problems to higher support levels when necessary
• Attend training and meetings as required to stay up to date with current information about the brand, products, services, processes, and policies
• Meet performance metrics including Customer satisfaction (CSAT), average handle time, quality, and productivity
• Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote ersity and inclusion in the workplace.

What You’ll Need

• 1+ years of demonstrated experience and success in customer service
• High School diploma or equivalent
• Technical proficiency in problem-solving and troubleshooting; has working knowledge of desktop platforms and mobile devices and the ability to learn new technology quickly
• Effective communication skills, both written and verbal, with the ability to adjust style to customer demographics
• Polite, friendly, and courteous demeanor in all direct interactions
• Respond positively to change, accept coaching and feedback, embrace and use new learning to accomplish complex or difficult challenges
• Attention to detail and commitment to meeting quality standards
• Able to accurately document customer interaction
• A home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, USB wired headset, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
• To be considered, you must reside in one of these states: AR, AZ, FL, GA, IL, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, and WI

Preferred Qualifications

• Experience in a virtual contact center environment
• Experience with troubleshooting apps on both iOS and Android platforms preferred
• Working knowledge of customer service ticketing systems (i.e., Zendesk, Talkdesk)

Training & Shift Requirements

Virtual training will be held January 23 – February 2, 2024 from 12:00 PM – 8:00 PM ET, Monday – Friday.  Training is paid.

After successfully completing training,  assigned shifts will be scheduled between Monday – Friday from 10:00 AM ET to 10:00 PM ET and may require working one weekend shift per week.  The schedule may change based on business needs.

Compensation & Benefits

$15.00 per hour for a Technical Customer Service Representative, Level 1. Compensation will be in accordance with applicable local or state minimum wage regulations, which may exceed $15.00 per hour in certain locations.

Who We Are

At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness.

VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of ersity, equity, and inclusion. Our inidual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified iniduals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V

Title: Senior Customer Service Representative

Location: USA-

_What Customer Service Operations contributes to Cardinal Health_

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution\.

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem\-solving, research and problem/dispute resolution\.

**Shift:** Monday\-Friday8:30am\-5:00pm EST

**Remote Details:** You will work from home, full\-time\.

_As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities\. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date\. You will be required to have a dedicated, quiet, private, distraction free environment with access to high\-speed internet\._

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
• Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
• Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
• Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
• Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.
• Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
• Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
• Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
• Redirects customers to applicable in-house resources as necessary.
• Supports general post-sales issues resolutions as necessary.

Qualifications

• 3-6 years of experience preferred
• High School Diploma, GED or technical certification in related field or equivalent experience preferred
• Experience with medical billing preferred
• Experience with insurance verification preferred

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Anticipated salary range: $17.60/hr – $25.19/hr

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPa y
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 02 /18/2024 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

We are a team of nearly 48,000 mission-driven partners striving each day to advance healthcare and improve lives. We are Essential to care.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for health care facilities

We are a crucial link between the clinical and operational sides of care, working with more than 4,500 sourcing and manufacturing partners to deliver end-to-end solutions and data-driven insights that advance healthcare and improve lives every day. With deep partnerships, erse perspectives and innovative digital solutions, we build connections across the continuum of care.

With 50 years of experience, approximately 44,000 employees and operations in more than 30 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.

On Thursday, Jan. 7, 2021, we celebrated the day our founder, Bob Walter, had the vision to start a business that became known as Cardinal Health.

One of the most important ways we celebrated was by giving back to the communities where we live and work. 2021 was a “Year of Service” for all Cardinal Health employees around the world.

View Cardinal Health on YouTube (http://youtube.com/user/CardinalHealth)

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Tether is looking to hire a Customer Support Specialist - (Remote India) to join their team. This is a full-time position that can be done remotely anywhere in India or on-site in New Delhi.

Customer Service Representative

Remote

Louisville, Kentucky, United States

Interapt Business Process Outsourcing

Part time

Description

Interapt, a world-class technology services company, is seeking Customer Service Representatives to join their client team in the Information Technology and Services industry. As a Customer Service Representative at Interapt, you will be a crucial part of our mission to transform clients and empower humans with technology.

At Interapt, we are dedicated to attracting and developing the best talent while providing equal opportunities for iniduals with and without IT experience. Our doors are open for all, as we build a thriving and inclusive technology ecosystem in middle-America that invests in people and communities. Our commitment to social responsibility is embedded in everything we do, ensuring that we are not only leading in the industry but also making a positive impact on society.

Responsibilities

• Handle customer inquiries and provide information about our products and services
• Resolve customer complaints and ensure timely resolution
• Assist with order processing, including entering orders and tracking shipments
• Build and maintain strong relationships with customers to enhance loyalty
• Keep accurate records of customer interactions and transactions
• Collaborate with cross-functional teams to improve customer experience
• Stay updated on product knowledge and industry trends to provide accurate and up-to-date information to customers

Requirements

• Must be open to work a Monday – Friday 9a-2p EST schedule
• Proven experience in customer service or a related role
• Prior experience working in a remote environment is preferred
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multi-task and prioritize tasks effectively
• Proficiency in using customer service software, databases, and tools
• Attention to detail and accuracy in completing tasks

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home
• Wellness Resources
• Training & Development

*We expect this team to start early February, and as a result this will be an expedited recruitment process.

**At Interapt, we value erse backgrounds and perspectives, and welcome applicants from all experiences and skill sets. Don’t be deterred if you don’t check every box on our list of qualifications. We believe skills can be developed, and we are willing to invest in the right candidate who shows potential. If you are excited about this opportunity, we want to hear from you!

Title: Contact Center Associate – Authorizations Agent

100% Remote

Location: USA-

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

Summary:

As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.

Responsibilities:

• Responsible for authorizing repair/replacement of covered systems or appliances.
• Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
• Provides any necessary follow-up.

Qualifications

Minimum Education, Licensure and Professional Certification requirements:

High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience

Minimum Experience required

1-3 years of customer service experience and/or training required

Required Skills:

• Knowledge of how to read a contract
• Knowledge of business unit policies and procedures
• Customer service and conflict resolution
• Negotiation skills
• Computer skills (Microsoft Word, Excel, Outlook)
• Attention to detail
• Ability to multi-task
• Ability to adapt to a fast-paced environment
• Must have internet access with minimum 4.6Mbps upload/download speeds

Preferred Skills:

• Highly skilled in mathematics
• Strong deductive reasoning skills
• Effective communication skills

Other/State Specific

This role pays between $16/hr to $17/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

#INCSC

Title: Customer Service Specialist – Remote

Location: United States

Full-Time

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

ABOUT THE COMPANY Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.

ESSENTIAL DUTIES AND RESPONSIBILITIES Handle continuous work volume by interacting with patients and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources Receive and process order requests from referrals for durable medical equipment and healthcare services Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges Demonstrate professionalism and provide high quality service when interacting with patients, caregivers, and/or referrals Resolves patient/referral complaints and escalations with urgency by the identifying problem, troubleshooting of equipment and/or coordinating appropriate corrective action Assess patient and referral needs, identify satisfactory resolution, and provide high quality customer service Comply with and adhere to all regulatory compliance areas, policies and procedures, and best practices Follow quality program guidelines and procedures for all transactions to ensure that we give the best service to all customers Performs other duties as required

MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience High School Diploma or GED required 1-3 years of Call Center Experience preferred 1-3 Years of Healthcare and/or Health Insurance Customer Service experience preferred Experience working in remote environment preferred Certificates, Licenses, Registrations or Professional Designations N/A

SKILLS, KNOWLEDGE AND ABILITIES Assess problems & identify solutions Professional verbal and written communication Effective listening, paraphrasing, and summarization Personal accountability and emotional intelligence Time management and reliability Computer Skills Basic skills in using a Windows based computer. Language Skills English (reading, writing, verbal) Mathematical Skills Basic level mathematical proficiency

PHYSICAL DEMANDS This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified iniduals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT Work is performed in an office setting with exposure to moderate noise.

TRAVEL Occasional travel as required.

OTHER INFORMATION The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific inidual’s position.

Apria Healthcare is committed to hiring veterans and military spouses.

Customer Support Agent

at Clipboard Health

Global

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

About the Role

We are looking for customer-centric iniduals to service our marketplace with empathy and judgment. You own your customer’s issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer’s first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments.

Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.

Day-to-Day Responsibilities

• Process customer contact and deliver prompt solutions through phone, chat, and email
• Communicate and collaborate with different departments
• Investigate, research, and resolve customer issues
• Handle tough and dissatisfied customers politely and professionally
• Track and follow up on all customer requests in a timely manner
• Manage conflicting priorities
• Provide outstanding and exceptional customer service
• Must have weekend availability

What Sets You Apart

You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You’re genuinely curious and take initiative to solve problems when you see them.

Why work at CBH?

• Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.
• Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
• Personal and professional development opportunities. If you’re interested in developing a particular skill or learning more about a particular part of the business, we’ll give you the opportunity to learn

System Requirements (NO CHROMEBOOKS, NO LINUX OS)

• Minimum 20Mbps wired internet connection
• CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
• RAM: minimum 16GB or higher
• Boot Drive: using SSD
• Wired headset
• Quiet working environment
• Steady power and internet

We operate 24/7 and work on a rotating roster, including weekends.

Money Customer Experience Representative (Credit Card)

at Robinhood

Denver, CO; Westlake, TX; Lake Mary, FL; US – Remote

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

As we continue to build…

We’re seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world we’d love to have you apply.

About the team + role

The Money Customer Ops team is responsible for providing our customers with the best experience possible while using our product. We are the “voice of the customer” and work closely with other teams to ensure that our product reflects our customers’ needs and that we have the tools necessary to provide our customers exemplary service in each interaction.

As a Money CX Agent, you will be a subject matter expert on the Credit Card product and customer support processes. You will be the front-line agent responsible for assisting our cardholders with their most challenging inquiries. You will independently troubleshoot and work with other teams to resolve the cardholders concerns as efficiently as possible.

It is preferred that this role is located in one of the office locations listed on this job description which will align with our in-office working environment. This position is only eligible for remote work in limited geographies within the US where we do not have physical office locations. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

• You have deep customer empathy and are passionate about providing exceptional customer service to every customer
• You are a critical thinker, a problem solver and are able to be agile and flexible as processes evolve
• You like digging into the details, working independently (while asking questions or escalating when necessary), and have a keen eye for spotting trends that could indicate a product bug or issue
• You’re hungry to learn and grow alongside a growing business

What you bring

• 2+ years of full-time work experience
• Basic understanding of financial products is a plus
• Previous experience with text or email customer support is a plus
• Basic working knowledge of Zendesk is a plus

What we offer

• Market competitive and pay equity-focused compensation structure
• 100% paid health insurance for employees with 90% coverage for dependents
• Annual lifestyle wallet for personal wellness, learning and development, and more!
• Lifetime maximum benefit for family forming and fertility benefits
• Dedicated mental health support for employees and eligible dependents
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.

Zone 1 (Menlo Park, CA; New York, NY; Seattle, WA; Washington, DC)

$28.05$33 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$26.35$31 USD

Zone 3 (Lake Mary, FL)

$23.80$28 USD

Click here to learn more about Robinhood’s Benefits.

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our missionwe’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood embraces a ersity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants’ privacy rights. To review Robinhood’s Privacy Policy please review the specific policy applicable to your region: Canada Applicant Privacy Policy / UK/EEA Applicant Privacy Policy / US Applicant Privacy Policy

Xapo is looking to hire a Customer Success Advisor - Asia to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Support Representative

We are a fast-growing retailer here in Grand Junction looking to fill the position of Customer Support Representative. The position is 40 hours a week, Monday through Friday. We are looking for people that are willing to invest their time in a young company with huge potential.

• Responding to customer enquiries
• Managing customer experience
• Processing and tracking customer returns

Our company core values are:

• Health
• Vision
• Dental
• 10 days of PTO accrued in year one; 15 days of PTO accrued in year two
• 7 Paid Holidays Per Year
• Company jacket from The North Face
• Company water bottle from Yeti
• 401K (after the first year)
• HSA/FSA (with applicable health plan)
• Quarterly Social Events

This position can be worked remotely anywhere within the contiguous United States.

ZEBEDEE is looking to hire a Customer Support Agent to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

MoonPay is looking to hire a LATAM Support Analyst, Customer Experience (CX) to join their team. This is a full-time position that can be done remotely anywhere in Mexico.

CoinTracker is looking to hire a Customer Advocate to join their team. This is a contract position that can be done remotely anywhere in Canada, or the United States.

Manager, CX Workforce Management

at Headway

Remote

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to take insurance and scale their practice.

Headway was founded in 2019 since then, we’ve grown into a erse, national network of over 25,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series C company with over $225m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

Headway is looking for an experienced Workforce Manager to oversee forecasting, planning, staffing optimization and reporting for our CX team. Our CX team is the tip of the spear that will make affordable healthcare a reality for millions, and you will be there to shape this experience. This is a unique opportunity in an industry that needs to be rebuilt.

In this position, you will play a critical role in building the CX organization’s workforce management function to support our internal and external (BPO) teams. You’ll create the infrastructure for our capacity planning, forecasting and scheduling to ensure we have the right agents, in the right place, at the right time. You’ll also lead real-time adherence (RTA) efforts to optimize staffing, create pivotal dashboards and reports, and identify opportunities to improve agent productivity. As an analyst, you’ll evaluate what if scenarios and provide insights that empower and enable the CX team to run our operations more effectively and efficiently.

The person in this role is analytical, operationally excellent, and unflappable in a fast-moving environment. You will play a key role in improving the foundation that allows us to deliver on key metrics like response time, productivity, and forecast accuracy. As a workforce manager, you will build a long-term strategic vision for Headway’s workforce operations and work with the CX team to pursue Headway’s vision for the best-in-class provider and client experience.

You will:

Own all forecasting and planning

• Build short- and long-term forecasts that accurately predict contact arrival patterns (email/chat/phone), headcount needs, and operational costs

• Update forecast with actual results, adjusting based on current trends, goals, staffing levels and market conditions
• Monitor, track, analyze results and provide insights versus budget and forecasts to understand trends and identify process improvement opportunities
• Work with cross-functional partners to coordinate new provider- and patient-facing initiative forecasts and staffing ramp ups

Optimize CX staffing

• Oversee real time adherence (RTA) to schedule and make changes as needed, including Playlist management

• Oversee CXA scheduling, accounting for trainings, meetings, coaching sessions, events and activities
• Recommend new training classes, both internally and externally
• Advise BPO management regarding staffing and scheduling
• Collaborate with CX leadership team to deliver productivity improvements

Oversee workforce data and reporting

• Manage WFM reporting strategies and processes for internal and external teams

• Produce executive level reporting and analysis for service level and productivity metrics
• Provide daily, biweekly, and monthly intraday performance and historical trends reporting to leadership
• Develop and provide agent, supervisor, and manager reporting/dashboards designed to support performance management

You’d be a great fit if…

• At least 6-8 years of experience in Workforce Management in a Customer Support organization, with 3 years of leadership experience
• You have a deep passion for the customer experience with a proven track record of driving innovation and optimization in a fast-paced tech environment
• You thrive in ambiguity, and seek out opportunities to e into unfamiliar challenges, drive towards outcomes, and shape strategy.
• You have a strong understanding of CX metrics, processes and tools
• You are a natural builder and enjoy the challenge of figuring something out for the first time
• You have a bias to action towards driving and implementing process improve quality and increase efficiency
• You’re an analytical and creative problem solver: you dig into challenges, quantify them, and create handmade solutions
• You can connect the dots with a data-driven approach to optimize the customer experience
• You have passion for Headway’s mission

Compensation and Benefits:

• Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)
  • Group A: $150,000
  • Group B: $135,000
  • Group C: $120,000
  • Examples of cities located in each Compensation Grouping:
    • Group A = NYC/Tri-State Area, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego
    • Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland
    • Group C = All remaining cities

• Benefits offered include:
  • Equity compensation
  • Medical, Dental, and Vision coverage
  • HSA / FSA
  • 401K
  • Work-from-Home Stipend
  • Therapy Reimbursement
  • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
  • Unlimited PTO
  • Employee Assistance Program (EAP)
  • Training and professional development

We believe a team’s strength is in its people, and we cannot achieve this mission without a team that reflects the ersity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified iniduals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected]

Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) San Francisco. Headway participates in E-Verify.

Futureverse is looking to hire a Community Support Specialist to join their team. This is a contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Title: Administrator Contact Center Operations

Location: TX-Addison

***This role is based at our corporate office in Dallas, TX, or Remote***

This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. On the Hilton Reservations and Customer Care (HRCC) team , reporting to the Manager of Scheduling and Intraday,you will provide personalized solutions that inspire a passion for travel, making a lasting impression with every Hilton guest you interact with. You will partner with the business to ensure that HRCC is delivering the best customer experience by developing and launching analytic capabilities, driving comprehension of operational objectives, and implementing call allocation and staffing recommendations.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a erse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Hilton’s leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Use and maintain analytical models and reports using BI tools (e.g. MicroStrategy) to gain an understanding of business operations to implement new business strategies.
• Ensure that operational and financial goals are met by reacting to changes in supply and demand in real time by redistributing contacts across HRCC’s global contact centers.
• Assess solutions, manipulate and analyze large datasets to distill findings from data, and connect disparate ideas into cohesive well-grounded recommendations.

How you will collaborate with others:

• Become the business subject matter authority on Intraday operations.
• Present findings to the business (internal and external) and other departments.
• Track call and staffing volume and implement recommendations to improve operations, and customer experience and maintain business continuity.

What projects you will take ownership of:

• Utilize data analysis to cultivate analytical insight, enabling informed decisions to improve Intraday operations.
• Identify problems through analytical reasoning, conduct root cause analysis, make recommendations, and implement changes.

WHY YOU’LL BE A GREAT FIT

You have these minimum qualifications:

• Two (2) years of experience in call center operations or workforce planning capacity.
• Microsoft Excel skills, including advanced formulas

It would be useful if you have:

• Bachelor’s degree, or associate degree plus 5 years of professional experience, or High School Degree/GED plus 7 years of professional experience.
• One (1) year of experience analyzing customer contact data.
• One (1) year of experience with BI Tools (MicroStrategy, Alteryx, R and Adobe).

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a erse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a erse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount.

The annual salary range for this role is $45,000-$65,000 and is determined based on applicable and specialized experience and location.Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE

Job: Call Center and Reservations

Title: Administrator Contact Center Operations

Bitso is looking to hire a Customer Support Supervisor to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Support Liaison

Candid is seeking a quick, self-motivated learner with a passion for helping nonprofits.

REPORTING TO:

Customer Support Manager

SUPERVISES:

No direct reports

SCHEDULE

35-hour work week, Monday through Friday

LOCATION

Flexible (remote or a hybrid schedule in one of Candid’s offices in New York, NY; Atlanta, GA; Cleveland, OH; or Williamsburg, VA). In-person attendance is expected during our annual, weeklong all-staff summit. Additionally, participation for in-person meetings is expected at least once per year for most employees, and at least once per quarter for senior leaders.

COMPENSATION

$42,100 – $47,000 (this range is for the NYC area and will be adjusted for other localities; additionally, factors like skills and experience will be considered)

BENEFITS

Health insurance (medical, dental, vision), retirement contribution with additional option for a match, paid life insurance & AD&D, paid leave time (PTO, bereavement, volunteer, holiday, parental), short-term and long-term disability, pre-tax transit, FSA, Supplemental insurance, Summer hours, PSLF Program eligible employer

POSITION SUMMARY

The Customer Support Liaison is the product expert for Candid profiles and Seals and, by virtue of possessing exceptional customer service skills, will drive user satisfaction and retention. The Customer Support Liaison interacts with nonprofit users every day, assisting profile admins in the enhancement of their profile and identifying trends in customer satisfaction. The Customer Support Liaison is well-versed in demonstrating the benefits of Candid profiles to NPOs. The Customer Support Liaison will monitor and adhere to all department SLAs and KPIs, which will include response/resolution times.

RESPONSIBILITIES

• Monitor all channels (email, live chat, video conference) and offer exceptional proactively &/or on-demand product guidance for Candid profiles.
  • Troubleshoot Candid profile issues identified by internal or external users.
  • Demonstrate value of Candid profiles and Seals of Transparency to profile admins.
  • Manage relevant connection points with churned admins.
• Execute all responsibilities within department SLAs.
  • Alert manager about issues that are impeding profile success.
  • Escalate issues when requests cannot effectively be resolved within department policy.
  • Identify trends in user satisfaction/dissatisfaction.
  • Customer requests that cannot be met by existing functionality (either directly or indirectly) will be passed on to the Product Team for roadmap consideration.
• Consistently meets or exceeds performance standards for service quality, empathy, accuracy and volume.

REQUIREMENTS

• College degree preferred; equivalent experience will also be considered.
• Excellent written and verbal communication skills.
• Required proficiencies: Salesforce, MS Office, Video Conferencing, Tableau, and JIRA.
• Minimum two years of experience in a customer-facing role is preferred.
• Highly self-motivated, proactive and innovative problem solver.
• Collaborative team player.
• Ability to prioritize for maximum impact.
• Ability to connect with customer.
• Keen attention to detail.
• Adaptable to changing needs of market and customers.
• Dynamic presentation skills and ability to own the narrative.
• Strong collaboration or experience with sales and marketing teams, preferably for SaaS-based services.
• Willingness to perform other duties and special projects as needed/requested.
• Sensitivity and respect for racial, gender, sexual orientation, and cultural differences.
• Champions and represents Candid’s core values: We are driven, direct, accessible, curious, and inclusive.

The information you need to do good.

Every year, millions of nonprofits spend trillions of dollars around the world. Candid finds out where that money comes from, where it goes, and why it matters. Through research, collaboration, and training, we connect people who want to change the world to the resources they need to do it. Our data tools on nonprofits, foundations, and grants are the most comprehensive in the world.

Candid’s vision is an ambitious one. But we know that when we make investments in our talent, it translates to more access and better knowledge for those working for social good around the world.

On February 1, 2019, Foundation Center and GuideStar joined forces to become Candid, a 501(c)(3) nonprofit organization.

We offer a competitive salary and excellent benefits. Due to the high volume of applicants we typically receive, we regret that we can only contact candidates that we would like to interview.

For more information on positions available at Candid, please visit our website: https://candid.org/about/work-at-candid

Candid is a qualifying nonprofit organization as defined by the Public Service Loan Forgiveness Program. As such, Candid employees may claim their employment time on their PSLF application.

Candid is an EO/AA/VET/DISABLED Employer.

We are committed to ersity, equity, and inclusion and especially encourage members of underrepresented communities to apply.

Live Chat Sales Specialist

Remote

Palm Beach Gardens, Florida, United States

Sales

Full time

Description

As a Live Chat Sales Specialist, you will join the WPForms team in Awesome Motive. As a Live Chat Sales Specialist, you’ll help curious business owners understand how WPForms can help them create forms to create surveys, build their email lists, collect payments, and many other exciting forms for their websites. You are motivated to Helping Small Businesses Grow & Compete with the Big Guys‘.

Interested in applying?

Please read/follow the next steps outlined in “How to Apply” at the bottom of this listing.

Attention to detail is one of our core values! This is your chance to stand out 🙂

To love this role, here’s the type of person you are:

• You’re an extrovert, optimistic, creative, and care about customer’s interests.
• You’re an excellent communicator who makes sure nothing slips through the cracks.
• You’re a self-starter who loves taking initiative and seeing things through to completion.
• You have the curiosity and desire to learn and grow your skills.
• You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.

Common responsibilities include (but are not limited to):

• During your first 3 months, you’ll spend the majority of your time learning about WPForms so you can accurately answer questions about it. You’ll also shadow our existing Live Chat Specialists and start chatting with visitors directly.
• After that, you’ll spend 70-80% of your time chatting with visitors to our website via our chat software (LiveChatInc). You may also be required to have demo/sales meeting with prospective customers via Zoom/Google Meet.
• You’ll also assist in establishing the sales goals metric and strategies to achieve them successfully.
• With the rest of your time, you’ll work on one small rock each quarter. A rock is a project that helps us move closer to accomplishing our annual goals. You’ll have input into what rocks you’re assigned.
• You’ll use a consultative selling approach to guide visitors through the decision to purchase WPForms.
• When appropriate, you’ll recommend upgrades, or cross-sell other WPForms suite of products.
• Your voice will impact the WPForms marketing plan and product roadmap, so it’s important to share your thoughts. Your input will help us make sure we understand the questions visitors ask.
• You’ll help identify new product opportunities by listening for inquiries about features or solutions we don’t offer yet. It’s up to you to collect and thoroughly document feature requests so that you can most effectively represent our customers’ goals when we review feature requests.
• You’ll also help beta test features yourself.
• You’ll use your natural curiosity to learn more about marketing and sales, and to grow your understanding of how businesses want to use WPForms. You’ll freely share what you’ve learned with the rest of the team.
• You’ll redirect existing WPForms customers to the Technical Support Team with grace, helping to de-escalate any frustrations and reassure them that the proper team will handle their issues swiftly.
• The hardest thing about this role is controlling the conversation and turning it towards a sale rather than simply answering the visitor’s question.
• You will use the following tools frequently. You will take it upon yourself to utilize our documentation and theirs to learn how to use them if you’re not already familiar with them. You’ll ask for help quickly when you need help: WPForms, LiveChatInc, Asana, Zoom/Google Meet, Gmail, GSuite, HelpScout, Google Analytics, and Screencasting software like Droplr or Zoom.

Requirements

• You have demonstrated experience in a sales position where your performance was measured by the sales volume you produced.
• At least 2 years of software sales experience.
• You can write and speak conversational English very well and are excellent at thoroughly explaining complicated things in a simple way.
• Patience, grace, and a sense of humor.
• You understand that what seems easy to you might seem like a technical nightmare to a prospect, and you won’t make them feel bad for feeling that way.
• You will become a WPForms expert. You’ll take the initiative to use our existing resources and team to master it technically and to understand the business use cases for it. After all, you can’t sell what you don’t know.
• You are more marketing-minded than technical, but it would be helpful if you already know some CSS/HTML. If you don’t, it’s not a dealbreaker because you’ll be willing to learn what it is. You aren’t intimidated by learning new things.
• You’ve used or at least have a basic understanding of WordPress dashboards. WPForms is a WordPress plugin, so it will be helpful if you’ve administered a WordPress website before.
• You have a basic understanding of email marketing services & payment gateway, as plenty of our users use our forms to build their lists or to accept payments.
• You type at least 55 words per minute with 95% accuracy. You’ll be tested on this before we interview.
• Previous freelance or remote work experience.
• Personal Computer with Internet Access
• You can work between the hours of 9 AM and 5 PM ET. While our team is distributed worldwide, we get the most inquiries during this time.

Bonus points if you also have:

• Experience working and communicating remotely.
• Experience using WPForms or other similar tools.
• Experience training other team members on sales-marketing skills to scale our sales team further.
• Created your own website and content for it (even if it was just a hobby).

Benefits

Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.

• Competitive Salary.
• Term Life Insurance and Accidental Death & Dismemberment for all full-time team members during their employment.
• Health, Dental, and Vision Insurance benefits for full-time U.S. employees.
• Health Insurance benefits for all employees in India, Pakistan, Brazil, and Ukraine.
• Work from your home. We’re spread out worldwide United States, Canada, Ukraine, India, Pakistan, Singapore, and more.
• Unlimited PTO after 90 days of employment. We encourage employees to take the time they need for a vacation, stay healthy, and spend time with friends and family.
• Holidays (based on your location)
• Paid maternity and paternity leave.
• We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
• We cover all costs of company travel (including our annual all-company retreat and mini-team meetups).
• Additional Perks include AM Welcome Box for new team members, Yearly Anniversary Gifts, and Technology Stipend each work anniversary.
• We give you the opportunity to solve challenging and meaningful problems that make a difference.
• Ability to work with some of the best people in the business through frequent, if not daily, interactions.
• And in case you were wondering: no politics, no b.s., and no jerks.

Location

This is a remote position – our team is spread around the globe! Our home base is in Florida, USA, so company operating hours are 9am – 5pm ET (UTC -5). For this role, typical work hours match these operating hours.

Inclusion Statement

At Awesome Motive, we strive to have the broadest possible view of ersity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. Awesome Motive is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other basis protected by federal, state, or local law.

How to apply?

If all of this sounds interesting, then please submit your application!

Please clearly include the following in your cover letter:

• Your previous sales experience and sales goals you met, including your approach to working with team members.
• A bit about yourself and why you should be considered. Team culture is very important to us, so in addition to your experience and qualifications, please help us to see your personality/get to know who you are. Bonus points if you decide to share a video of yourself.
• Profile links if available (Your website, sites where you’ve written guest posts, WordPress.org, GitHub, or any social accounts you feel are relevant to this role that you’d like us to see).
• In three sentences or less, in your own words, tell us how you think WPForms helps small businesses. You will not be considered for the role if you skip this part.

Also note, don’t forget to proofread before submitting. Check spelling, capitalization, etc. This is your chance to make your application stand out 🙂

We won’t be able to respond to all applications inidually, but if we feel you’re a strong match, someone will be in touch shortly.

Thanks, and we look forward to hearing from you!

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Location: DC-Washington

Job Title: Customer Experience Specialist

Entry-level, 40 hours/week

Classification: nonexempt under FLSA

Location: 100% Remote

About

CleanChoice Energy, a national renewable energy company that empowers people and businesses to cut emissions and live cleaner, healthier lives, is seeking a Customer Experience Specialist to join the Customer Experience team. This is a unique opportunity to join a mission driven organization transforming the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy.

Job Description

This role will be focused on customer support, issue resolution, customer education, and quality assurance. We are looking for someone who has a customer-centric mindset, is empathetic and patient, and has a positive attitude. In this role, you will be responsible for being the voice of the company for all things customer service and sales, leading to mutually beneficial relationships with our clients while striving to find opportunities to generate revenue for the company and increase retention. The ideal candidate is optimistic and professional, focusing on solving problems and doing whatever it takes to make a difference in every customer interaction. This person will report to the Customer Experience Supervisor and will not have direct reports.

Responsibilities

+ Customer Support: Provide prompt and courteous customer assistance via phone, email, chat, or in-person interactions to achieve first-call resolution ( FCR)

+ Issue Resolution: Investigate and resolve customer inquiries, concerns, and issues efficiently, ensuring a favorable resolution.

+ Product/Service Knowledge: Develop a deep understanding of our products/services to effectively address customer inquiries and provide relevant information.

+ Documentation: Maintain thorough and accurate customer interactions and transaction records using our CRM system.

+ Customer Education: Educate customers on product features, benefits, and best practices.

+ Quality Assurance: Ensure that all customer interactions meet or exceed company standards for professionalism and quality.

Qualifications and Skills

+ A minimum of a High School Diploma or bachelor’s degree is preferred.

+ Previous customer service experience preferred.

+ Must have excellent communication skills, both written and verbal.

+ Strong problem-solving and critical-thinking abilities.

+ Must be empathetic and patient when dealing with customer inquiries or complaints.

+ Adept at overcoming objections

+ Proficiency in using Salesforce and other customer support tools.

+ Must have solid attention to detail and organizational skills.

+ Bilingual- English and Spanish speaking a plus but not required

Travel

+ 100% remote

Work Environment

+ 100% remote

Compensation

This position offers compensation commensurate with experience and skills and a robust benefits package.

How to Apply

CleanChoice Energy is an Equal Opportunity Employer. Our staff’s erse, multidisciplinary background drives our success, and we are committed to ensuring that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. To apply, please submit a resume and cover letter via www.cleanchoicenergy.com/careers .

About CleanChoice Energy

Our mission is to transform the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy. We are working toward a world free of catastrophic climate change with pure, clean air and abundant renewable energy by providing renewable energy to everyone everywhere.

Powered by JazzHR

Title: Client Support Representative (Remote)

Location: Ottawa ON CA

Category: Customer Service

We are hiring at InnQuest Software for a Customer Support Representative to join our growing team in North America!

The successful candidate will have at least 2+ years previous experience in Hospitality Management or Supervision of Hotel Front Desk or Back-Office Environment experience!

The Customer Support Representative will provide support for all InnQuest products, facilitating case management and solutions. This position is crucial to high customer satisfaction among InnQuest clients. A successful candidate must be able to assess and diagnose client issues, as well as effectively articulate solutions to clients via telephone, e-mail and chat.

InnQuest Software is a leading solutions provider for the hospitality industry with offices in the United States, Australia, Canada and the UK. Our technology and services leadership, combined with hospitality expertise and global scale help more than 5500 properties in over 100 countries manage more than 450,000 hotel rooms every day!

Hotel Management experience is essential for this position!

Here is a little window into our company: InnQuest Software was founded in 1994 with a belief that guests deserve an excellent hospitality experience and hoteliers deserve a management system that would allow them to maximize the guest experience and property. InnQuest’s popular hotel management software, roomMaster, is used in over 100 countries and by over 5,500 clients worldwide. The software was developed by hoteliers for hoteliers and has been widely praised for its intuitive performance and ease of use. roomMaster provides every software management product a hotel needs in one simple turnkey solution, including a booking engine with a channel manager linked to Expedia and Booking.com. InnQuest’s office is in Tampa, Florida, with international offices in Australia, Canada, and the United Kingdom with resellers in the Caribbean, Fiji, New Zealand, Cambodia, Malaysia and South Africa.

The successful candidate can be based anywhere in North America and work remotely from home!

What your day will look like:

• Front-line technical support
• Answer inbound calls to support department
• Respond to incoming e-mails and chats
• Identifying issues defined by clients
• Identifying, researching, diagnosing, and resolving client issues, striving for first-call resolution whenever possible
• Logging client issues and following up on unresolved issues
• Monitor and respond to user-reported issues as well as infrastructure alerts or failures promptly and professionally; ensure issues are tracked through to resolution
• Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures
• Liaise with external technology vendors to coordinate changes and resolve issues
• Review, execute, and verify production changes in strict accordance with procedures defined in change documents
• Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete
• Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies
• Participate in shift rotation

About You:

• At least 2+ years in Hospitality management or supervision of hotel front desk or back-office environment experience is essential
• At least 1+ years of experience in Technical support and strong troubleshooting skills is essential
• High level of knowledge of Windows operating systems and basic networking concepts
• Technical certification is a plus
• Understanding of hotel front desk and back-office operations
• Team player
• Ability to pick up new concepts easily with an initiative to learn and is self-motivated
• Ability to multi-task effectively while working on multiple projects and with multiple clients
• Assertive and able to resolve client issues with tact and diplomacy
• Excellent communication skills required:
• Verbally communicate clearly
• Write clearly with excellent grammar and spelling in a style appropriate for business communication
• Clarify problems or issues
• Good listening skills
• Professional and courteous
• Positive attitude
• Must be legally authorized to work in Canada or the United States is essential

For further information about InnQuest Software, you can visit our websites at: www.innquest.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

About Walter Living

Walter Living is the fastest-growing online real estate platform in the Netherlands. Our team of passionate professionals assists people in their home-buying journey. Since our launch in 2019, we've helped over 100,000+ customers buy a house with our free service, and we've purchased 350+ homes with our buying service in the last year alone.

Our mission is to make the real estate market more transparent and accessible to everyone. As an innovative and customer-centric home-buying agent, we are constantly seeking talented iniduals to strengthen our team.

What your day looks like

As a home-buying agent at Walter Living, you're the primary point of contact for our customers throughout the purchasing process. Whether it's via Zoom, phone, email, or WhatsApp, your day is filled with extensive customer interaction. 

You enjoy assisting customers with various questions related to the purchase and/or sale of their homes. Additionally, you support our home-buying agents and handle the administrative aspects of property files.

You'll be part of the home buying team where you will work together with other agents, data specialists, and customer support fanatics.

What we’re looking for

• Experience as a home-buying agent is a significant advantage
• Strong communication skills
• Customer-oriented mindset and enthusiasm for the home-buying sector
• Ability to work independently while being a team player
• Excellent command of the Dutch and English language, both spoken and written

What we offer

• Competitive salary and attractive secondary benefits
• A dynamic and innovative work environment
• A close-knit and friendly team of professionals
• Room for inidual initiative and creativity
• Opportunities for career growth within our organization
• Laptop and phone
• Employee discounts on our services
• Flexible working hours
• Christmas package
• Work from home — or any other place you love

Salary and compensation

Over Walter Living

Walter Living is het snelstgroeiende online vastgoedplatform in Nederland. Ons team van gepassioneerde professionals helpt mensen bij hun huizenkooptraject. Sinds onze lancering in 2019 hebben we meer dan 100.000+ klanten geholpen bij het kopen van een huis met onze gratis service, en hebben we alleen al het afgelopen jaar 350+ woningen gekocht met onze koopservice.

Onze missie is om de vastgoedmarkt transparanter en toegankelijker te maken voor iedereen. Als innovatieve en klantgerichte aankoopmakelaar zijn we voortdurend op zoek naar getalenteerde iniduen om ons team te versterken.

Hoe jouw dag eruit ziet

Als aankoopmakelaar bij Walter Living ben jij het belangrijkste aanspreekpunt voor onze klanten gedurende het aankoopproces. Of het nu via Zoom, telefoon, e-mail of WhatsApp is, jouw dag staat bol van uitgebreide klantinteractie.

Je vindt het leuk om klanten te helpen met verschillende vragen met betrekking tot de aankoop en/of verkoop van hun woningen. Daarnaast ondersteun je onze aankoopmakelaars en handel je de administratieve aspecten van aankoopdossiers af.

Je maakt deel uit van het aankoop team waar je samenwerkt met andere makelaars, dataspecialisten en klantenservice enthousiasten.

Wat wij zoeken

• Ervaring als aankoopmakelaar is een groot voordeel
• Sterke communicatieve vaardigheden
• Klantgerichte mentaliteit en enthousiasme voor de vastgoedsector
• Zelfstandig werken en teamspeler
• Uitstekende beheersing van de Nederlandse en Engelse taal, zowel gesproken als geschreven

What we bieden

• Competitief salaris en aantrekkelijke secundaire arbeidsvoorwaarden
• Een dynamische en innovatieve werkomgeving
• Een hecht en vriendelijk team van professionals
• Ruimte voor inidueel initiatief en creativiteit
• Kansen voor loopbaangroei binnen onze organisatie
• Laptop en telefoon
• Werknemerskortingen op onze diensten
• Flexibele werktijden
• Kerstpakket
• Werken vanuit huis — of elke andere plek waar je van houdt

Please apply only if you speak Dutch, as most of our clients and partners do. Applications from non-Dutch speakers won't be considered, and you won't receive a rejection notice. Thank you for your understanding.

Salary and compensation

Surf Office organizes productive team retreats for tech companies and startups. In our locations in Europe and the US, we provide our clients with workspaces, accommodations, and team-building experiences. We are a tech-enabled, fast-growing, bootstrapped, remote company with a strong vision for the future of work.

Job responsibilities:

• Manage the retreat planning flow from start (when a new group is confirmed) to finish (when the group checks out of their accommodation)
• Keep all retreat planning details under wraps: hotel booking, invoicing between vendors and the client, booking team building activities, etc.
• Use our unique retreat planning dashboard to communicate with the client and the vendors and keep things updated
• Update and improve our tools and processes: We are scaling quickly and iterating as we go along.

Job requirements:

• Fluent English
• Event planning experience
• Hospitality mindset
• Tech savvy: We use solutions like Coda to power our work and help us scale and streamline processes.
• Self-starter and responsible: We have a flat hierarchy, and you will be in charge of managing your own workload.
• Ability to overlap with the CET timezone for a few hours every week: Most of the team is based in Europe, and it will be necessary to attend some meetings.
• Ability to invoice Surf Office for your services

Compensation:

• Monthly compensation for planning tasks in the lead-up to the event
• Per diem compensation during the event days: If required to travel on-site, depending on retreat structure
• PTO 25 days + 5 days allocated bank holidays

Perks:

• Flexible schedule: Our work sometimes requires us to put in a few hours on the occasional weekend or bank holiday due to the nature of group travel. However, this also means you are free to take any time off you need whenever. Apart from a few meetings, we don’t have shifts, office hours, etc.
• Growth Stipend 650 Eur per year: You can reimburse anything that can help you to grow personally or professionally: online course, conference ticket, therapist, coach, MBA, tutor, language course, etc)
• Productivity stipend 350 Eur per year: You’ll receive an Amazon voucher to purchase whatever will boost your productivity)
• Our own company retreat twice a year
• Fully remote
• Fast-growing startup welcoming proactive, hands-on approach and critical thinking

Start: TBD

Application submissions:

Salary and compensation

Benefits

🌎 Distributed team

⏰ Async

🏖 Paid time off

🏔 Company retreats

📚 Learning budget

🖥 Home office budget

Surf Office organizes productive team retreats for tech companies and startups. In our locations in Europe and the US, we provide our clients with workspaces, accommodations, and team-building experiences. We are a tech-enabled, fast-growing, bootstrapped, remote company with a strong vision for the future of work.

Job responsibilities:

• Manage the retreat planning flow from start (when a new group is confirmed) to finish (when the group checks out of their accommodation)
• Keep all retreat planning details under wraps: hotel booking, invoicing between vendors and the client, booking team building activities, etc.
• Use our unique retreat planning dashboard to communicate with the client and the vendors and keep things updated
• Update and improve our tools and processes: We are scaling quickly and iterating as we go along.

Job requirements:

• Fluent English
• Event planning experience
• Hospitality mindset
• Tech savvy: We use solutions like Coda to power our work and help us scale and streamline processes.
• Self-starter and responsible: We have a flat hierarchy, and you will be in charge of managing your own workload.
• Ability to overlap with the CET timezone for a few hours every week: Most of the team is based in Europe, and it will be necessary to attend some meetings.
• Ability to invoice Surf Office for your services

Compensation:

• Monthly compensation for planning tasks in the lead-up to the event
• Per diem compensation during the event days: If required to travel on-site, depending on retreat structure
• PTO 25 days + 5 days allocated bank holidays

Perks:

• Flexible schedule: Our work sometimes requires us to put in a few hours on the occasional weekend or bank holiday due to the nature of group travel. However, this also means you are free to take any time off you need whenever. Apart from a few meetings, we don’t have shifts, office hours, etc.
• Growth Stipend 650 Eur per year: You can reimburse anything that can help you to grow personally or professionally: online course, conference ticket, therapist, coach, MBA, tutor, language course, etc)
• Productivity stipend 350 Eur per year: You’ll receive an Amazon voucher to purchase whatever will boost your productivity)
• Our own company retreat twice a year
• Fully remote
• Fast-growing startup welcoming proactive, hands-on approach and critical thinking

Start: TBD

Application submissions:

Salary and compensation

Benefits

🌎 Distributed team

⏰ Async

🏖 Paid time off

🏔 Company retreats

📚 Learning budget

🖥 Home office budget

Location:  US Locations Only; 100% Remote; Freelance

Work From Home. Set Your Own Schedule.  Get Paid.

🔑 Joining Omni Interactions as an independent contractor, you’ll gain access to a variety of exclusive contracts. 

🏠 If you partner with us, you’ll work from home, providing customer service to Omni’s clients.

📞 You can provide customer service over the phone, over chat, by working tickets, or by making outbound phone calls.

🤑 You earn money by supporting Omni’s clients.

________________________________________________

About our application process

This is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all open contracts.

Begin your journey by clicking the “Apply Now” button and completing your profile. As part of the application process, you’ll need to take an online assessment which will only take 15 minutes to complete. If you meet the requirements, you’ll receive an invitation within 24 hours to log in to our online portal where you can view and apply to contracts that match your interests. Don’t forget to check out our technology requirements before applying.

Overview

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics. 

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location: US Locations Only

Location:  International, Anywhere; 100% Remote; Freelance

Set your own schedule. Get paid. Enjoy the Gig life.

🔑 Joining Omni Interactions as an independent contractor, you’ll gain access to support a ride share client. 

🏠 If you partner with us, you’ll work from home, providing customer service to Omni’s clients.

📞 You provide customer service over the phone.

🤑 You earn money by supporting Omni’s clients. 

 _______________________________________________

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

💵 High pay rates

About our application process

Begin your journey by clicking the “Apply Now” button and completing your profile. Don’t forget to check out our technology requirements before applying.

Overview

Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls for a ridesharing company).

You will interact with customers primarily through inbound phone calls, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings $12 USD per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics. 

Required Skills for Contractors:

💬 Good written and verbal communication skills in English and Spanish

✅ Experience with customer service 

🧐 Attention to detail with good problem-solving skills

🤗 Friendly and helpful tone of voice

🙌 Self-motivated, proactive, and resourceful 

👩‍💻 Good at using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🚪 Quiet, uninterrupted space

⌨️ Organized desk area

This is an opportunity specific to those providing service in Puerto Rico.  

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

If you decide to enter into a contract with this client, you are agreeing to and acknowledging the terms and conditions outlined in the Gig Contract Overview (GCO for short!) PDF. This document presents a comprehensive schedule of obligations for this client.

Customer Care Team Leader (she/he/they) – Philippine BasedRemote Job

About Trafilea

Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Customer Care @ Trafilea At Trafilea, we foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remote-first approach, you’ll have the freedom to work from anywhere in the world, surrounded by a erse and talented team that spans the globe.

We are looking for a Customer Care Team Leader, a role in the beauty department that involves leading and supporting a team of customer service representatives. Their main responsibility is to ensure that their team delivers top-notch customer service and achieves specific performance goals. These goals include Save Rate/Retention, response time, attendance, productivity, chat coverage, and customer satisfaction. The Team Leader accomplishes this by offering insights and analysis on current challenges and opportunities within the department.

Experience/ Qualifications

• 2+ years of experience in the same role
• Strong grasp of the English language, including spoken and written
• Proven ability to effectively lead and manage team leaders and members, with different scopes and lead indicators to monitor
• Good problem-solving skills and confidence when facing challenges to ensure we provide excellence in customer experience
• Continuous learning and growth mindset
• Good interpersonal & communication skills; positive work attitude
• Good analytical and problem-solving skills.
• Able to have the right follow-up and monitoring of action items and KPIs
• A responsible team player who works well with others
• Able to make good decisions independently
• Conflict Resolution and Decision-Making
• Crisis Management and Customer Feedback Integration

What we offer:

• Collaborate with world-class talents in a data-driven, dynamic, energetic work environment.
• Opportunity to grow and develop both professionally and personally.
• Safe space to be who you truly are, with a commitment to ersity, equity, and inclusion.
• Openness to new ideas and initiatives.
• Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy, and more!

We’ve been recognized by Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers. Apply now!