Migrations Specialist

Support Washington , District of Columbia

Migrations Specialist

Location: **Remote Anywhere (at least 5 hours overlap with EST standard business hours)**

What are we doing at Uscreen?

Uscreen is a growing (and profitable) bootstrapped product-led SaaS business revolutionizing the way that video-based entrepreneurs & creators monetize their content.

Uscreen provides an all-in-one video membership platform. We empower video-based entrepreneurs to monetize subscriptions, communities, courses, and live-streamed events across platforms (web, mobile, & TV).

25,000+ video creators sell, market, manage, & grow their businesses with Uscreen and they generate hundreds of millions of dollars in revenue doing it.

As a Migrations/Customer Integrations Specialist, you will be an integral part of our Client Services – Migrations team, working with established businesses to bring their existing content and customers to the Uscreen platform. Do you have a passion for technology? Do you find yourself in the position of being the first person people go to when they don’t understand and need help translating technical instructions? If so, we want to hear from you!

What you’ll do

• Work with new clients (creators, founders, & CEOs) to help them move their existing online video subscription businesses to the Uscreen platform
• Educate clients on the technical capabilities and limitations of the migrations process
• Instill confidence in the Uscreen migrations process with all levels of clients, from sites with a few hundred end-users to a few hundred thousand.
• Partner with new Enterprise customers to provide hands-on support and advice on all aspects of the migrations process
• Provide clients with migrations best practices
• Thoroughly understand the end-user experience roadmap
• Help clients develop existing end-user communications plans
• Maintain and update an accurate log of activity in our CRM system
• Help to manage the migrations schedule with the development team based on SLAs and internal guidelines
• Partner cross-functionally with Success, Product, Marketing and Sales to deliver a best-in-class customer experience

Do you have what it takes?

• 1+ years in a customer-facing role, preferably in SaaS
• Excellent communication, presentation, written and listening skills
• Detail-oriented and obsessed with data
• Demonstrated interest in the SaaS, online video, and influencer industries
• Growth mindset and a positive attitude
• Ability to organize and prioritize time and tasks
• Strong interpersonal skills to successfully communicate and negotiate with internal and external customers
• Graduate of a four-year university or equivalent professional experience preferred
• We are a remote-first company, so we highly value the ability to work autonomously, be self-driven, and stay productive.

You get bonus points if

• Experience working with Google Sheets or MS Excel
• Experience working with Pipedrive, Planhat or similar CRM software
• Experience with video or website hosting and application setup
• You’re located in the western hemisphere, or are willing to flex your hours for at least the first 6 months to facilitate training
• Overall, a kind and fun person

Customer Service Representative- International (Asia Region)

locations

Remote

time type

Full time

job requisition id

REQ-6219

It’s fun to work in a company where people truly believe in what they are doing!

OUR OPPORTUNITY:

Neogen is looking for a Customer Service Representative to provide effective customer service to all internal and external customers. The successful Customer Services Representative will provide excellent, in-depth knowledge of Neogen products and programs to all customers. It is a requirement to be able to speak/ communicate in Mandarin/Chinese. The ideal candidate will work in the Eastern or Central time zone.

Essential Duties & Responsibilities:

• Communicate effectively to team members and customers
• Provide timely and accurate information to incoming customer order status
• Work side by side our sales team
• Identify and resolve client concerns

Qualifications:

• Strong interpersonal and communication (verbal & written) skills
• Strong organization skills
• Microsoft Office proficiently required, especially in Excel and Outlook
• Experience working with a CRM tool preferred

Education and/or Experience: High School diploma or G.E.D. with 1-3 years of customer service background.

WHO IS NEOGEN:

From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world’s best-known food companies. Neogen’s solutions are critical to the health and well-being of our customers’ operations and in turn their consumers. What we do matters!

Neogen’s culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust the principles which guide our everyday decisionmaking, include Openness, Honesty, Credibility, Respect, and Service. It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.

Come Be Part Of A Mission that Matters!

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there and you can be too.

Remote Customer Service Representative

Description & Responsibilities

Qualifications

Featured Benefits

Why Liberty Mutual?

Under moderate supervision, serves as primary contact for support and service of commercial audits. Addresses questions and concerns from policyholders, agents, and business partners in an accurate and timely manner. Collects, sends, and routes forms and documentation necessary to assist customer requests. Provide support across a highly erse, cross-functional product set, technology platforms and applications.

• Acts as first point of contact for routine customer requests and queries related to audits requiring extensive phone and email interaction with policyholders, agents and third parties.
• Establishes and maintains a professional relationship with both external and internal customers while developing an understanding of service needs.
• Coordinates request activities with various departments to ensure efficient and quality service including but not limited to Underwriting, Billing, Premium Audit, Claims.
• Completes basic research around customer queries and requests. If unable to resolve request, identifies and engages appropriate department, inidual, or escalation path.
• Routes requests and submissions using appropriate systems for assignment and resolution. Accurate and timely documentation of required transactions and customer interactions. Identify gaps in workflow and make recommendations around improving processes.

Our hours of operation are Monday Friday 8:00am 8:00pm EST. At this time our greatest need is on candidates in the Eastern and Central time zones. We cannot consider candidates in CA, HI or IL.

Job Specifications:

Reference: 2023-54776

Salary: USD-$45,300.00–$47,400.00-/-Year

Qualifications

• Business background with knowledge of basic Commercial polices.
• Excellent written, verbal and interpersonal skills.
• Ability to communicate with iniduals at all levels within and outside the organization.
• Proficient in MS Office software applications (Excel, Word, etc.).
• Demonstrates effective organization and workload management skills.
• Knowledge, skills and competencies as normally acquired through an Associates degree or equivalent business background along with a minimum of 12 months related Commercial insurance experience.
• Minimum of 1-2 years of relevant customer service or administrative experience.
• Prior Call Center experience preferred.

We’re looking for a full-time contract junior technical customer support and sales person based in the E.U.

Who you are:

• A self-starter who can work independently and remotely, knowing you have a support and development team whose got your back when you need them
• A person who supports customers via chat, email, and our support ticket system
• A person who loves to solve customer’s support issues in a timely manner
• Someone interested in working on commissioned sales projects when not providing support
• Willing to test our software so you can inform the rest of the team if there are bugs
• Communicate in English at at least a C1 level or higher

Extras (the icing on the cake):

• someone who is fluent in Danish, Swedish or another language
• Has familiarity with Adobe products

This contract is for 3 months, with the option to extend at the end of the contract.

Title: Call Center Specialist

Location: Remote

SmartFinancial offers smarter insurance products, delivered by people and powered by technology.

At SmartFinancial, we’re on a mission to make the insurance shopping process better, simpler, and more effective. Our transparent insurance-technology platform is changing the way people shop for insurance by pairing them with the right carrier and policy, one policy at a time. Our company was founded by a team of industry experts who are passionate about delivering measurable results and exceptional customer service to all our clients. We’re committed to providing the best resources and support to our insurance partners as they adopt our technology platform to reach the right consumers and optimize their marketing campaigns. We are proud to foster a erse and inclusive workplace where our employees can thrive and make meaningful contributions to our mission

Founded by a team of insurance and technology experts, SmartFinancial focuses on delivering measurable results and exceptional customer service. We provide a similar resource for insurance partners as they adopt the new technology platform to reach the right consumers. SmartFinancial operates an innovative real-time marketplace that gives insurance clients the ability to optimize marketing campaigns and maximize ROI.

$16-$18/hour base pay plus commission. Our top agents earn $80,000+ per year. That could easily be you.

SmartFinancial is the leading tech-driven marketplace for insurance consumers [Auto, Home, Life, Health, and Medicare]. We generate 20,000+ digital leads per day from our owned and operated websites. You will contact these consumers via our state-of-the-art technology platform to confirm their interest and connect them via warm transfer to our network of licensed agents. We partner with every major insurance carrier and 6,500+ independent agents. Our clients LOVE our calls.

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic.

In this role, you will be contacting customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)
• Be required to read from a script
• Verify customers information and pre-qualify customer
• Transfer the customer to a licensed insurance agent.

Remember: This is a Remote Position

Responsibilities:

• Handle a high volume of outbound calling daily and ask qualifying questions
• Encourage the customer to receive a competitive quote from a licensed agent
• Meet performance expectations and KPIs

Qualifications:

• 1+ years of sales experience preferred
• Fast-paced call center experience a plus
• Strong phone, computer, and communication skills
• Self-motivated & independent
• Ability to build rapport with customers in a fast-paced environment

What We Offer:

• Competitive hourly rates plus incentives and performance bonuses
• Paid training
• Full healthcare benefits ( Medical, Dental, Vision)
• Company paid life insurance
• 401k with company match
• Generous PTO & paid holidays
• Employee referral bonuses
• Extensive paid product training
• Daily/weekly cash giveaways
• Advancement opportunities – We love to promote from within!!!
• Monday Friday from 9am – 6pm shift schedules

What It’s Like To Work At SmartFinancial:

• Be a part of a supportive and dedicated team
• Be able to have fun and work hard at the same time
• Work in a dynamic, energetic environment

This position is for ambitious people who desire to advance their careers and work alongside an industry-leading team!!

We’re a team of dedicated people who are excited to come to work every day. SmartFinancial offers a fun and engaging company culture in which everyone is encouraged to share ideas and work together. We’re always looking for excited, dedicated people to join our team. SmartFinancial has been named one of the “Best Place to Work” in Orange County four years in a row!

We’re a team of dedicated people who are excited to come to work every day. SmartFinancial offers a fun and engaging company culture in which everyone is encouraged to share ideas and work together. We’re always looking for excited, dedicated people to join our team. SmartFinancial has been named one of the Best Place to Work in Orange County four years in a row!

Anchorage Digital is looking to hire a Global Team Lead, Client Operations to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Customer Experience Associate, Escalations

Remote

Full Time

Sales and Customer Service

Mid Level

About the Role:

Our Customer Experience team is dedicated to providing an exceptional experience for every Brilliant Earth customer. The Customer Experience Associate, Resolutions, will be responsible for finding solutions for customers who are requesting additional assistance beyond the scope of our Customer Experience, Sales team. You will act as both a customer and Brilliant Earth brand advocate, working to craft creative solutions to ensure every client receives a luxury experience, above and beyond their expectations. As a member of this team, you will work cross-functionally with our Customer Experience and Operations teams in order to achieve solutions for escalated customer inquiries. You will share your learnings from customer interactions with cross functional partners, including senior leaders across the organization, for continuous improvement of our customer experience and operational processes. As a member of this team, you will be able to share in the happiest moments in our customers’ lives and have a clear impact on our company growth.

The ideal candidate for this role can work a Tuesday – Saturday schedule.

What you’ll do:

• Provide solution-oriented service to Brilliant Earth customers, with a focus on exceptional luxury experiences
• Actively respond to customers who have requested to escalate an issue or speak with a manager, via email and phone communication channels
• Creatively resolve problems, working collaboratively with cross-functional partners
• Create memorable and personalized experiences for Brilliant Earth customers by providing support and responding to escalated customer inquiries
• Utilize sales and customer service strategies, and forward-thinking problem-solving techniques to assist and guide customers toward appropriate solutions
• Proactively manage review sites, including working to uphold strong ratings on public review sites, such as Yelp.
• Coach sales associates through escalated customer situations, to ensure that the team is using appropriate strategies to solve customer issues
• Contribute FAQs and scripts to our Sales Knowledge Base, in order to streamline solutions to commonly occurring issues
• Recommend changes to polices, processes, and customer communication that you believe will improve the customer experience, acting as a customer advocate with cross-functional partners
• Maintain demonstrated responsibility and accountability for meeting inidual and team goals in a metrics and goals focused environment.

You’re a great candidate if you have:

• A Bachelor’s degree or equivalent, preferred
• 3 5 years of experience in an escalations- or resolutions-focused customer facing role
• Robust customer service skills and experience working in an ecommerce or retail environment
• A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
• Ability to creatively problem solve, while adhering to company policy and procedure
• A focus on data-driven solutions and working cross-functionally toward continuous improvement
• Excellent, professional verbal and written communication
• Strong attention to detail
• Robust computer and systems skills experience with a CRM system or customer focused channel software system required, Microsoft Excel skills preferred
• An ability to adhere to and implement security policies and procedures regarding high value products
• Ability to think critically and adapt quickly in a flexible work environment
• Exceptional time management skills and accountability
• A team-oriented mindset with an ability to work collaboratively
• An eager to learn attitude and desire to grow in a dynamic work environment
• An interest in socially and environmentally responsible organizations and products

What We Offer:

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive salaries and a robust benefits package, including:

• Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
• 401k match. We know that saving for the future is important. That’s why we offer a generous 401k match.
• Generous PTO Policy. We know it’s important to recharge and relax. You’ll accrue up to 3-weeks of PTO in your first year.
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.
• Continued Education. Company-sponsored learning in leadership, professional skills, ersity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
• Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.

More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we’re searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of ersity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other our successes, the lessons along the way, and the unique perspectives each inidual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

Customer Service Representative

REMOTE (US)

SERVICE DELIVERY WORK AT HOME (US)

FULL TIME

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

What does a day in the life as a Customer Service Representative look like?

• Respond promptly to customer inquiries via phone, chat and/or email
• Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs
• Maintain customer accounts by recording account information and documenting interactions
• Exhibit a positive, empathetic and professional attitude towards customer at all times
• Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers
• Provide feedback on the efficiency of processes
• Performs other duties as assigned

What are the required qualifications for a Customer Service Representative?

• Must have a high school diploma or GED
• Must be 18 years of age or older
• Minimum of 1 year of experience in customer service
• Good communication skills, verbally and written
• Customer orientation and ability to adapt/respond to different types of customers
• Ability to multitask, prioritize and manage time effectively
• Proficient in PC operation and navigation

Having these qualifications are helpful, but not required

• Call center or BPO experience
• Experience supporting customers on all channels – voice calls, chat and email
• Familiar with CRM systems and practices

Ninja Perks and Benefits

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development

Customer Care Representative

(12:30p-9p CST)

remote type Remote

locations United States of America (Remote)

time type Full time

job requisition id 23-0155

Citywide Banks is an equal opportunity employer committed to creating a erse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Citywide Banks is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Join a team that makes “Great Things Happen!”™

Under close supervision, the Customer Care Rep I HOC is responsible for providing excellent customer service to both internal team members and external customers regarding a variety needs. Main objective is to project the professional organizational image through telephone, electronic (e-mail), social media, chat and written interaction with the both HTLF member bank employees and customers. The Customer Care Rep I must adhere to all bank policies and procedures.

PRIMARY & ESSENTIAL RESPONSIBILITIES:

• Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc. in a courteous and timely manner as outlined in the department’s established service levels.
• Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area.
• Accurately processes orders, forms, applications, and requests submitted within SLA timeframe.
• Completes customer contact logs.
• Recognizes and reports to management trends in internal and external customer calls that may identify system/product related issues.
• Assists with all banking deposit product inquiries including: checking, savings, certificate of deposit, internet banking, debit card, and mobile banking.
• Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This position does not have supervisory responsibilities.

REQUIRED QUALIFICATIONS:

• High School Diploma/GED
• Business related college courses preferred
• 6-12 months of customer service experience.
• Experience using Microsoft Office Suite.
• Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and ATM/debit card.
• Have previous experience using social media, instant chat, e-mail, etc.
• Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc.
• Knowledge of general banking practices preferred.

Scheduled Weekly Hours:

40

Time Type:

Full time

The targeted salary for this role is:

$17.00

You may also be offered incentive compensation, and benefits. Compensation may vary and is based on geographic location of the specific role as well as the skills and experiences of the selected candidate.

Customer Support Specialist

(View all jobs)

Remote – US

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than 40 billion minutes of video footage and 5 trillion data points annually.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. As part of a newly public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Recent awards we’ve won include:

• Best Place to Work by Built In 2022
• Deloitte Fast 500 Companies
• IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners

Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand.

About the role:

Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara’s rapidly-growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this erse customer base. The ideal candidate has experience in a customer support role in a multi channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat and email.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

Click here to learn about what we value at Samsara.

In this role, you will:

• Help Customers with a wide range of general inquiries on billing issues and questions
• Handle customer questions about contract renewals and cancellations
• Solve customer issues and escalations about Samsara products and services
• Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests
• Ability to prioritize work queue and backlog in addition to incoming customer requests
• Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 1-3 years of experience in a customer-facing role within a contact center environment
• Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings
• Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner
• Strong problem solving skills and a proven ability to deliver a positive customer experience
• Exceptional communication skills to effectively communicate with a wide range of customers
• Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels
• Experience working with ticketing systems (e.g. Zendesk, Salesforce, ServiceCloud)
• Proficient with macOS

An ideal candidate also has:

• Ability to work flexible hours (nights and weekends) – Schedules are assigned based on needs of the business, you must be willing to work assigned schedule (5 days a week, 8 hour shift with 2 continuous days off)
• Experience supporting service requests in billing, RMA, cancellations and renewals
• Experience supporting telematics systems, ELDs, and hours of service compliance is a plus
• Spanish and/or French fluency is a plus

Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver total compensation (based on role, level, and geography) that is above market. We do this through our base salary + bonus/variable + restricted stock units (RSUs). RSUs are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, there are additional RSU grant awards for top performers which allow employees to achieve higher market positioning.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

$37,400—$55,000 USD

At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing ersity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation.

Benefits

Full time employees receive an above market total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Flexible Working

At Samsara, we have adopted a flexible way of working, enabling teams and iniduals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an inidual’s ability to secure and maintain the legal right to work at the company.

Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Samsara employees.

Nansen is looking to hire a Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in EMEA or North America.

Bilingual Customer Service Representative

locations

St. Louis MO

Chicago IL

time type

Full time

job requisition id

R-23-0023440

Location(s)

Chicago IL, St. Louis MO

Details

Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven by intellectual curiosity, analytical superiority, and being world-class operators.

Kemper Life has a talented operations team that believes in this strategic intent. This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. We are looking for the person who can help us make a difference by best serving the needs of our customers. Come join us in Growing for LIFE.

POSITION SUMMARY:

As a Bilingual Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering telephone inquiries from our customers. This is a key position, handling a high volume of incoming calls. This position involves research and resolving customer inquiries via telephone.

The level and compensation will be commiserate with your experience.

All new team members will be scheduled 9:30am-6:00pm CST, Monday Friday. Once fully trained, flexible scheduling may be available.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Answer customer calls
• Display empathy and understanding of customer needs and wants
• Research customer issues
• Resolve customer inquiries accurately
• Maintain service level standards (quantitative and qualitative measures)
• Other duties as assigned

JOB REQUIREMENTS:

• High school diploma or equivalent required.
• Must be Fluent in English and Spanish
• Previous customer service experience required.
• Previous Insurance experience a plus
• Previous Call Center experience a plus
• This position is a remote role and can work from a US based home.
• The range for this position is $12.84/hr. to $21.45/hr. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)

REQUIRED JOB SKILLS:

• Prior experience in a role utilizing verbal, written communication, and professional telephone skills
• Experience that reflects ability to represent the company in a professional manner.
• Proven track record of multi-tasking ability
• Examples of organization skills and ability to prioritize work

CANDIDATE PROFILE:

• Highly motivated and natural self-starter, independent thinker, great planner, and team player
• Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions
• Ability to cope with uncertainty, learn fast, motivated by new and complex challenges
• Manage information in a visually appealing and easy to understand method
• Drive results across a team of dynamic communicators and professionals
• Ability to quickly absorb complex issues, ensure alignment across cross-functional teams
• Possesses a continuous improvement mindset

COMPETENCIES NEEDED:

• Decision Quality making good and timely decisions that keep the organization moving forward
• Drives Results consistently achieves results under difficult circumstances
• Action Oriented takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Collaborates building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Values Differences recognizes the value that different perspectives and cultures bring to the organization
• Nimble Learning actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting ersity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Customer Support Specialist

SAN FRANCISCO, CA OR REMOTE

ECOMMERCE OPERATIONS

FULL-TIME

Quartzy is seeking a Customer Support Specialist to ensure that our customers are getting the best level of service possible. We are experiencing tremendous growth, and in this role, you’ll have the chance to help us define our processes as our company scales.

You are someone who is motivated by helping other people solve problems. You thrive in a busy environment, and believe that keeping things organized is an essential part of getting anything done. If you catch a mistake in your work or someone else’s, you’re driven to find out not only why it happened, but how you can prevent it from happening again. Above all else, you are extremely detail oriented. Double and triple checking to ensure you’ve addressed every possible scenario is a part of your workflow, and you pride yourself on never leaving a question unanswered or a follow-up forgotten.

Why Quartzy

Quartzy is the world’s #1 lab management platform. Every day, hundreds of thousands of scientists from all over the world improve the efficiency of their research by using Quartzy. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. Our customer range from companies working on COVID testing and therapies, to wine makers, to food and ag companies. We are humbled every day to serve them.

What You’ll Do

• Provide industry leading eCommerce customer support to all Quartzy users via live chat, email, and phone
• Communicate with our vendor partners on a regular basis to get our customers the information they need in a timely manner
• Assist users in troubleshooting the use of Quartzy software
• Identify and escalate issues to team leads

What We’re Looking For

• 2-4 years experience in high-touch customer service
• Experience working with Zendesk or other related systems
• Detail-oriented with strong multi-tasking and organizational skills
• Fantastic written and verbal communication ability
• Ability to work during our core hours of 8am-5pm PST

Community Management Lead – Video Games – Worldwide remote

REMOTE

Player Support

The CM Lead takes ownership of specific Community Management and Social Media projects, ensuring the successful delivery of services and client satisfaction, while managing the Community Managers working on those projects.

Keywords Player Support provides Community Management services to various gaming companies. The CM Lead is the day-to-day manager of 2 or 3 Community Management projects. Their mission is to ensure that the services are delivered as agreed, that clients are happy with our work, and that Community Managers working on their projects are supported in their work.

The position sits within the Community Management team and all members, from CM Lead upwards, are expected to contribute to overall success of the Community Management services through the sharing of ideas, building best practices and collaborating with the wider department.

Responsibilities include:

Managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects.

Directly managing Community Managers.

Onboarding new projects.

Producing performance reports to an agreed format and schedule.

Ensuring that all project and team-related documentation is stored correctly and is up to date.

Reporting project statuses and information to the management team on a regular basis.

Managing day-to-day client interaction.

Ensuring that correct quality control procedures are met.

Qualification and requirements:

Minimum of 2 years’ experience in Community Management or similar role in the Video Games or related industry OR minimum 2 years’ experience in Client Services Management preferably in the video game industry.

A proactive attitude.

Ability to work effectively and decisively under pressure.

Ability to handle multiple projects and multiple project types concurrently.

Highly organized with the ability to prioritize tasks.

Ability to prepare and control a work schedule and deliver to budget.

Ability to analyze problems, recommend and implement effective solutions to difficult and politically sensitive problems.

Excellent verbal and written communication skills.

Superior competency using spreadsheet software (Excel, GSheets).

Basic IT literacy, specifically: MS Office suite, Word, Outlook.

Excellent level of English.

This position is to work full time 40 hours per week as a freelancer from home but for some countries can be based on employment contract. This role would require a North America time zone availability.

We are looking forward to meeting you!

Customer Support Specialist – Billing & Retention

Remote

We are looking to grow our Customer Support Team by adding a dedicated Customer Support Specialist to our Billing and Retention Team . We are a rapidly-growing, fast-moving company that loves our customers and firmly believes that their success is our success. That’s why this position is so important – and why it comes with such amazing growth opportunities.

SamCart’s Customer Support Specialist is primarily responsible for providing support to our customer base. This encompasses becoming a product expert as well as an educator and advocate. They will guide SamCart marketplace owners through best practices as well as listen to their feedback and identify ways SamCart can continuously improve the experience of owners and their customers.

Responsibilities

• Ability to work a weekend split schedule when needed (i.e. Tuesday-Saturday OR Sunday-Thursday)
• Respond to customer inquiries via FreshDesk email.
• Assist customers with issues pertaining to platform usage, pricing, and subscription management per SamCart Policy.
• Understand and identify customer pain points and help drive the escalations process by coordinating with leadership and across teams.
• Be a knowledge expert regarding SamCart products, pricing, and features.
• Act as liaison between the customer and other departments such as the sales, support, marketing, and product teams.
• Securely handle customer data and payment information
• Address and solve customer billing questions and issues according to established policies and processes.
• Consistently place the customer at the heart of the customer service experience.

Qualifications

• Experience working within a SaaS company
• 2+ years Prior Customer support or Customer Retention experience.
• Excellent communication skills – both written and verbal
• Tech-savvy, adaptable, and comfortable with frequent functionality updates
• Superior customer service skills – owns the ability to be responsive, compassionate, resourceful, and solution-oriented (all while maintaining a sense of humor!)
• Master of critical thinking and strong attention to detail – Has the ability to provide innovative solutions or draw reasonable conclusions from provided information/context.
• Enjoys working directly with our customers, being their trusted advisor, and understanding the importance of customer happiness in staying ahead of our competition.
• Major plus if you have knowledge of the ClickUp ticketing system, FreshDesk, Google Hangouts, and Slack.

This is what you’ll love about SamCart

Our co-founders always say “Their success is our success” and we believe that about our people too! We want everyone to love their job at least 80% of the time and when you are successful, the whole team is successful.

• Each team has one offsite Hub Week per quarter to collaborate with your team members (and others!) and plan for the upcoming quarter.
• Diversity adds value to everything we do – We hire from and for a wide range of backgrounds and experiences to allow the team to bring their own unique ways of thinking and working to each project
• We have unlimited PTO with an encouraged 14-day minimum to empower our team members to maintain a healthy balance in their day-to-day lives.
• Yay, we have 401K!
• Health Insurance premiums are covered 100% by SamCart for you +1, be it a significant other or child.
• Supportive Parental leave policies for all parents
• Career growth and development are essential here at SamCart and we want all team members to build sustainable, future-proof and adaptable careers.
• Self-Care is important, which is why we offer a monthly wellness credit.

Our Core Values

• Be Transparent – We communicate openly, thrive on feedback, and check our egos at the door.
• Be Human – We operate with compassion and always assume positive intent.
• Be an Owner – We are all owners of the business. We take pride in our work and know that the success of our customers and the business contributes to our inidual success.
• Be Creative and Commit – We collaborate, create resourceful solutions, and work as a team to get it done.
• Be You – We are stronger together because of the unique qualities we each bring to the team. We believe in balance, making time for fun, and enjoying the work we do!

The US salary range for this full-time position is $50,000-58,000. The salary range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, inidual pay is determined by factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and does not include equity or benefits.

Title: Customer Experience Supervisor

Location: Remote

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care from wherever is most convenient for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol HIMS . To learn more about our brand and offerings, you can visit forhims.com and forhers.com.

You’ll be a good match for the role on our customer experience team if you’re excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. We’re a fun team with serious drive and are looking for someone to e in and join the hustle.

Responsibilities:

• Ability to work non-standard business hours, including weekends & holidays
• Lead, coach, and develop a team of 8-12 CX agents to deliver excellent customer service through coaching, monitoring performance, and providing feedback
• Execute day-to-day business management duties including real-time workflows, scheduling, shift approvals, reporting and QA
• Support the resolution of escalated customer issues, escalate when appropriate, and report on trending issues
• Lead impactful team meetings centered around the customer and agent experience
• Seek out information to identify gaps and drive continuous performance improvement from your team as a whole and your inidual agents
• Work collaboratively with other members of the leadership team to foster a team environment where people want to work
• Support product launches by providing feedback and assisting with various stages of testing

Experience and Skills:

• 3+ years experience in a dynamic, customer-focused environment
• 2+ years of experience leading, coaching, developing, and motivating teams
• Omni-channel contact center experience strongly preferred
• Extensive experience with multi-faceted, personalized customer support delivery with high expectations for customer satisfaction
• Experience managing teams both in-person and remotely is highly preferred
• Experience with Zendesk highly preferred
• Demonstrated ability to learn quickly and to teach others to work proficiently across multiple systems and platforms
• Demonstrated ability to solve problems analytically
• Exceptional communication skills across all channels is required
• Effective time manager who has the ability to coach others to work more effectively
• Strong planning, organizational and time management skills and manage/adapt to changing priorities easily
• Self-starter mindset who also thrives when collaborating with working teams
• Strong intrinsic commitment to giving and receiving feedback to/from peers, cross-functional team members, and your direct manager
• Experience working at omni-channel call center, preferably within a DTC space

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Data Center Support Technician

raleigh, north carolina

category computer and mathematical occupations

reference 997653

Job summary:

Randstad is looking for a Data Center Tech for an exciting opportunity for someone to expand their IT operational skills.

As a Data Center Support Technician T1 (COG), you will be responsible for providing physical and technical support using predefined procedures to escalate, monitor and report Data Center activities. The Data Center Support Technician is an important role that relies on process driven troubleshooting, prioritization, and prompt communication.

• location: RALEIGH, North Carolina
• job type: Contract
• salary: $9 – 17 per hour
• work hours: 8am to 4pm
• education: High School

This position is preferred to be local to Raleigh, NC area, however considerations for remote work.

Required Skills

• Ideal Candidates should possess a basic working knowledge of Linux and Windows operating systems, Microsoft Office Suite, Commvault.
• Ability to pass background check and drug screening
• Experience working at a Help Desk and/or Technical Call Center
• Verbal and written communication skills
• Organizational skills, high level of attention to details and ability to multi-task while managing competing priorities
• Investigation and problem-solving skills, takes ownership, follows issues through to completion
• Adaptability to acquire new skills quickly and thrives in a collaborative team environment

responsibilities:

• Provides 24 x 7 x 365 staffing, management, and monitoring of infrastructure, includingfirst level support for all operational tasks.
• Qualified candidates will be charged with support and process improvement of daily tasks and monitoring, as well as working with team members within the Data Center and Infrastructure teams to achieve their objectives.
• Provide Tier 1 troubleshooting, problem analysis and isolation of events using
• predefined processes
• Document and escalate technical issues using clear, written, and verbal communication
• Effectively and efficiently communicate status of critical events
• Follow established procedures for tickets queued in enterprise ticketing systems
• Complete tasks required to maintain service levels and availability
• Provide physical and remote support to infrastructure team members

Qualifications:

• Experience level: Entry Level
• Minimum 1 year of experience
• Education: High School

Skills:

• Helpdesk
• Windows OS
• Microsoft Office

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

InviteMember is a growing SaaS (Software-as-a-Service) company. We help independent creators, publishers, and community managers all over the world, achieve financial independence by running a successful membership business in Telegram.

We're looking for a customer support specialist to join our team.

You will start as a part-time independent contractor (~20 hours/week), but eventually, your role might expand into a full-time position with more responsibility and more benefits.

This is your opportunity to join a growing startup at an early stage!

Requirements

• your timezone is anywhere between UTC-10 and UTC-3;
• customer support experience (ideally in companies with a strong customer focus like Stripe and Intercom);
• advanced (C1+ level) English speaker (other languages is a plus).

The job

• analyze issues our users are facing and help to resolve them;
• recognize and escalate critical issues;
• work with feedback, testimonials, and complains;
• meet our internal KPIs;
• work with our internal and external knowledge bases;
• generate marketing content;
• process refunds.

We offer

• flexible schedule: 2 shifts per day (each ~2 hours);
• competitive salary (in USD);
• remote job (work from anywhere);
• opportunity to learn a lot about customer support, Telegram, membership businesses;
• opportunity to get a full-time position in the future.

Salary and compensation

Livestorm is hiring a remote Customer Care Representative (EMEA). This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Livestorm - Build strong relationships with your audience through webinars and video meetings.

Apollo is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Apollo - Apollo is the all-in-one sales intelligence platform.

Qredo is looking to hire a Customer Support Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

iubenda is hiring a remote Customer Support Denmark & UK. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

iubenda - Privacy & cookie policy generator for websites and apps.

Customer Service Advocate, Commercial Auto

at Pie Insurance

United States

Pie’s mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

Like our small business customers, we are a erse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

The Customer Service Advocate is a key role for the Pie Commercial Auto team. This is a mid-level Customer Service team member who focuses on elevated customer issues and resolves concerns and requests from Commercial Auto customers and partners. Through a thorough understanding of Pie’s principal business offerings, the Customer Service Advocate assists the team in resolving concerns and develops opportunities to avoid concerns in the future. You will work across teams and collaborate with stakeholders and team members. This position will have daily contact with customers and agents to assist with questions and any high-volume transaction requests regarding a customer’s policy. Providing an excellent customer/agent experience in an easy and fast way.

How You’ll Do It

• Provide responsive, timely, and relevant service to customers and partners
• Handles advanced and elevated phone, email, and platform-based communication with customers and cross-functional partners to provide excellent customer service
• Maintains SLAs set by the Customer Service team in a consistent and efficient manner
• Works as a team member to handle:
  • Email requests
  • Policy issuance
  • Agency or Customer questions
  • Billing-related needs or questions
  • Mailing of documents
  • Follow-Up Communication
• Model the behaviors and strategies necessary to successfully interact with and resolve complex issues for small business owners and partners in all channels
• Applies Commercial Auto training and knowledge to policy, billing and agency questions, concerns, and production
• Build relationships with partners and internal teams to provide consistent, excellent communication with customers
• Seek resolutions to issues while also anticipating ways in which to prevent future issues
• Voices the customer’s needs and advocates for the customer and their perspective
• Participate in ongoing training and onboarding for personal and peer growth
• Support the onboarding and training of Pie’s newest hires and teams, including process training, feedback, and building out resource and training material

The Right Stuff

• A high school diploma or GED is required
• Associate degree, trade or technical school certificates, or bachelor’s degrees are preferred
• 1+ years of customer service, administrative, or sales experience is required
• 1+ years in a high-volume customer contact environment is preferred
• 8+ months working in Pie’s systems and processes is highly preferred
• Demonstrated problem-solving skills to develop sound processes and workflows
• Proficient communication skills to build strong and lasting relationships
• Knowledgeable about work products and can complete requests with advanced speed, accuracy, and consistency – reducing hand-offs wherever possible
• Ability to navigate and solve issues within all of Pie’s platforms
• Ability to handle stress well and remains flexible to change
• Ability to take phone calls and answer emails for up to 8 hours a day
• Has the ability to think ahead and identify obstacles that may be hidden
• Ability to receive and immediately apply coaching and feedback
• To be eligible for consideration, internal team members may not be receiving performance coaching or have been placed on a final warning in the past 6 months

Competencies

• Quality of Experience
  • Has mastery of active listening skills and asks insightful probing questions to understand the needs of our customers and partners
  • Uses advanced communication skills to discover and offer tailored self-service options for the customer
  • Show genuine empathy by reading cues and adapting to the unique needs of each request and interaction
• Efficiency + Preparedness
  • Meets the needs of customers and partners at a higher level of speed, accuracy, and consistency – reducing hand-offs to create a strong customer experience.
  • Uses available tools and resources at an advanced level and de-escalates and resolves more complex customer concerns
  • Shares, and often drives, ideas for process (or organizational) improvement, which makes our work more efficient
• People Connection
  • Builds strong, personal, and engaging relationships with customers, partners, and internal business peers
  • Positively embraces and influences change within Commercial Auto
  • Frequently identifies ways to make our team and organization stronger
  • Uses and shares tools and resources (with peers) to stay up to date on updates, process changes, and other information relevant to the role

Compensation range for position: $22.00 – $28.50 per hour

Compensation & Benefits

• Competitive cash compensation
• A piece of the pie (in the form of equity)
• Comprehensive health plans
• Generous PTO
• Future focused 401k match
• Generous parental and caregiver leave
• Our core values are more than just a poster on the wall; they’re tangibly reflected in our work

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented inidual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information

Unless otherwise specified, this role has the option to be hybrid or remote.* Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.

Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.

Pie Insurance Announces $315 Million Series D Round of Funding

Built In honors Pie in its 2023 Best Places to Work Awards

Pie Insurance Named a Leading Place to Work in Colorado

Check out our great reviews from current and former employees on Glassdoor

#LI-REMOTE

#BI-REMOTE

SecurityScorecard is hiring a remote Customer Success Manager (Scale). This is a full-time position that can be done remotely anywhere in the United States.

SecurityScorecard - Third party vendor risk management platform.

Client Support Representative – US

Remote

Full Time

Entry Level

Herrmann’s Client Support team plays an integral role in our success enabling our clients to purchase, manage and use our cognitive assessment tools and SaaS platform to improve communication, collaboration, and leadership. In this role, you will proactively serve as the first point of contact with Herrmann’s existing and new clients. As a Herrmann Support team member, you will collaborate with every department in our organization to create the best possible experience for our clients.

DUTIES & ESSENTIAL JOB FUNCTIONS

• Every day, be an ambassador for our company to our clients and users, providing world-class customer service and helping them use our software platform and learning content to improve the productivity and happiness of their teams
• Provide timely response to inquiries from our clients, via email, tickets, and the support phone line, managing the inquiry through to resolution or routing it to the appropriate internal team member
• Process client’s orders, configure and manage invitations to our platform; respond to client questions about our products, and proactively follow up with clients regarding any incomplete or outstanding orders
• Provide “full service” support for generating reports, data and deliverables from our platform on behalf of clients, and help self-service clients make use of the platform
• Partner with the Client Success Managers in the management of client accounts
• Partner with Technical Support and our Product & Engineering team to quickly address system issues and/or enhancements, creating and assigning escalation cases and tracking them follow-up & problem resolution
• Track client billing and account activity, and work with our Finance, Sales, and Client Success teams to ensure a smooth transactional experience for clients
• Respond to new client inquiries that come into our Support queue, input them into our CRM, and route the opportunities to our Marketing and Sales team members
• Contribute to measuring our clients’ satisfaction, as well as the leading indicators that drive it
• Manage your time effectively, meet personal goals and work effectively with other members of the team

QUALIFICATIONS

• Prior experience working in a comparable Customer Support role
• Fluent English with excellent oral and written skills with proven ability to communicate, present and influence iniduals at all levels of the organization
• Self-starter/self-motivated team player with a positive attitude
• Ability to focus and maintain attention to detail while managing several client’s needs at any given time
• Ability to work under pressure and meet scheduled deadlines
• Proficiency in Microsoft Office/Google Docs Suite

PREFERRED ADDITIONAL EXPERIENCE

• Comfort working in a remote environment with stakeholders across different time zones
• Fluency in non-English language(s), especially Spanish, French, Italian, Danish, Portuguese or Arabic
• Experience and knowledge of a SaaS business model

We are a 100% remote-working company, and this role can be performed from any location of your choosing, so long as you have a high bandwidth internet connection and a relatively quiet workspace to work. We are looking for someone who can work the standard business hours to ensure interactions and partnership with our clients & team members in the US.

Catastrophe Claims Service Specialist (Band 2)

Date Opened: Feb 21, 2023

Location: Remote, Remote, US

Company: Allstate Insurance Company

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive ersity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

A day in the life of a Catastrophe Property Claim Service Specialist:

• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
• Handles property claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents send to other offices etc.
• Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed
• Provides back up for any support functions in the office
• Investigate prior losses and other information on file and orders reports as needed at the directions of adjusters and management
• Receives, screens and routes incoming telephone calls and other electronic correspondence
• Contacts or receives contact from customers or other claims related third parties to obtain and/or provide necessary file inform to comply with quality and process standards
• Generates and sends appropriate forms to insure. Claimant for completion
• Processes claims payments
• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
• Assists adjusters with more complex claim handling, analyze documentation and settle straight forward and routine claims quickly and efficiently

When will I work?

• Monday – Friday, 8:00am-4:30pm

What’s in it for you:

• Internet reimbursement
• Generous paid time off (PTO)
• Tuition reimbursement
• Cafeteria style health insurance plan- starts day one
• 401K match and pension plan
• Volunteer opportunities + matching donations
• Visit AllstateGoodLife.com to learn more

You’re a great match for this role if you have:

• A High School Diploma/GED or equivalent
• 2+ years of customer service and/or professional work environment
• Construction knowledge a plus
• Insurance background especially desirable
• Good organization skills with timely follow up skills
• Good oral and written communications skills
• Knowledge for Excel and Word
• The ability to perform routine tasks of basic complexity under general supervision
• The ability to be a self -starter and work independently
• Prior Military are encouraged to apply
• This position is not available to California, Alaska or Hawaii residents

Internal Candidates

Employees who have been in their current role for at least one year will receive screening preference.

Compensation offered for this role is $17.02/hour – $20.10/hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. For a full description of Allstate’s benefits, visit

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor iniduals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified iniduals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Elevate Labs is hiring a remote Customer Support Lead. This is a full-time position that can be done remotely anywhere in North America.

Elevate Labs - Discover your mind's limitless potential.

Title: Remote Customer Service Representative, Retirement (BILINGUAL OPPORTUNITIES AVAILABLE)

Location: Fort Wayne, IN, US

Alternate Locations: US All Regions; Boise, ID (Idaho); Clearwater, FL (Florida); Columbia, SC (South Carolina); El Paso, TX (Texas); Jacksonville, FL (Florida); Provo-Orem, UT (Utah); San Antonio, TX (Texas); San Antonio, TX (Texas); St. Petersburg, FL (Florida); Tampa, FL (Florida); Tucson, AZ (Arizona); Work from Home

Work Arrangement: Work from Home

Relocation assistance:: is not available for this opportunity.

Pay Range: 5%

Bonus Potential:

Requisition #: 70343

The Role at a Glance

We are excited to bring on a Customer Service Representative to support the Retirement Plan Services business (bilingual opportunities available!). This will be a fully remote, work from home role.

Background Details

As a Customer Service Representative, you will serve as the primary point of contact for iniduals who have questions or concerns regarding their retirement plan. You will serve as a subject matter expert and educate them about the retirement plan using excellent customer service and problem-solving skills to create a positive experience. This opportunity will provide insight into the world of retirement plan operations while gaining new skills through a defined career pathing and development program. If this sounds like a role for you, please read on!

What you’ll be doing

• You will answer inbound calls which can average typically anywhere from 60-90 calls per day, call backs and email correspondence from internal and external stakeholders such as plan participants, beneficiaries, financial professional and plan sponsors, addressing customer service inquiries and concerns.
• You will work in a fast-paced, highly structured, team-oriented environment with a erse group of employees focused on meeting the needs of the company and our customers through problem resolution.
• You will meet and/or exceed all established key performance goals including call metrics and quality.
• You will build rapport with and educate our customers about their retirement plan while researching multiple systems, databases, platforms and software.
• You will provide accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customer’s needs and demonstrating flexibility and responsiveness through problem resolution.
• You will demonstrate professionalism and maintain composure in the face of high call volume, shifting priorities and rapid change.
• You will identify and recommend process improvements and organizational initiatives to positively influence the team and quality.
• If you are fluent in both the English and Spanish language, you will receive an additional $1.00 per hour on your hourly rate of pay.
• Training Schedule: Monday Friday 8:30am 5:15pm EST for the first 8 weeks (no time off during training).
• Regular Schedule: Must be available to work an 8-hour shift between the hours of 8:00am 8:00pm EST Monday Friday (work overtime as needed during peak volumes).
  • Must adhere to scheduled breaks/lunches as you are required to follow these closely
• Advancement Opportunities:
  • Progression in role may include assisting customers in troubleshooting complex website issues as well as supporting customers in plans with service level agreements.
  • Further promotion opportunities exist within the Call Center.

What we’re looking for

Must-have experience (Required):

• High School Diploma or GED.
• 0-1+ Years of general experience does not need to be directly related to the position.
• Strong written and verbal communication skills.
• Ability to work with others in a fast-paced, team environment.
• Ability to quickly learn complex systems and product knowledge.
• Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations.
• Ability to be adaptable/flexible as business needs change.

Nice-to have Experience (Preferred):

• Associates degree/post-secondary education
• 2+ years of previous service industry and/or financial services experience.
• Previous remote/work from home experience.
• Passion for helping, servicing and educating others and the desire to build rapport during each interaction.
• Ability to research and problem solve, while providing outstanding customer service.
• Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines.
• Solid relationship management skills customers, management, peers and colleagues.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Work Arrangement

Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis.

Lincoln will evaluate the following when setting the successful candidate’s wage rate:

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

Benefits at a Glance

This Employer Participates in E-Verify.

Este Empleador Participa en E-Verify.

Agent Relationship Specialist (Remote, US)

at Openly (View all jobs)

Remote – United States

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here’s why:

• It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
• We’re well-backed & stable. We closed our $75M Series C fundraise. We are supported by some of the top investors globally, including Google’s Gradient AI-focused fund, Obvious Ventures (Beyond Meat, etc.), and Advance Venture Partners.
• It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.

If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.

Job Details

Openly is looking for an Agent Relationship Specialist I as Openly expands its Agent Experience team. This role will be critical in ensuring both customers and agency partners remain highly engaged Openly supporters. We are rethinking the customer experience and are looking for someone who wants to be at the forefront of this change! This role’s ideal candidate will be energized and excited about working as part of a fast-paced and evolving insurtech company. This candidate will also enjoy problem-solving and working with various internal teams while putting themselves in someone else’s shoes during challenging situations. Opportunities to join a group like this don’t come up often, so if this sounds right up your alley, then keep reading and join our ever-growing team! The Agent Relationship Specialist I provides exceptional service via phone, email, and chat to our Agents, Policyholders, and internal teams.

Key Responsibilities

• Ensure agents continue to view Openly as a best-in-class homeowner insurance provider by addressing business questions timely, accurately, and with empathy.
• Assist with solving, identifying, or escalating select underwriting and technology questions.
• Problem solves and addresses select complex, nuanced customer scenarios.
• Accurately process non-premium bearing policy endorsement and select customer requests.
• Represent the customer when identifying internal process improvement opportunities for the rest of the Openly team.
• Enhance the customer and agent experience by ensuring billing accuracy and execution regularly.

Requirements

• 1+ year of experience in a customer success, customer support, or call center setting required.
• 1 + year of insurance processing experience in an independent or exclusive agency setting preferred.
• Excellent interpersonal communication skills, both verbal and written, including excellent phone skills and listening skills. Extra points for Spanish language skills.
• Be adept and effective at communicating with agents and team members across all communication mediums. Openly offers web chat, email, and phone.
• A high degree of technical proficiency with online tools and systems; familiarity with Google Suite and Zendesk is a plus.
• Self-starter mentality with solid time-management skills.
• Extraordinary problem-solving abilities, intellectual curiosity, and a genuine interest in learning new processes and working with new tools in a fast-paced environment.
• Ability to work M-F 8:45-5:15 EST, CST, or PST with weekend availability as needed.

Benefits & Perks

• Competitive salary, corporate bonus program, equity position in a start-up company
• Company-sponsored medical, dental, vision insurance plans, short-term and long-term disability, life insurance, 401k with corporate contribution, and FSA plan
• Company-paid 12 weeks parental leave policy
• The company fully embraces the work-from-anywhere in the US mentality, even before COVID restrictions.
• Paid Time Off
• Fun, fast-paced, startup environment

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified iniduals with known disabilities under applicable law.

Customer Care Associate I

Remote

locations United States

time type Full time

job requisition id R00000056349

This position is a front-line service position providing assistance to Magellan’s members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards.

• Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.
• Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
• Resolves customer administrative concerns as the first line of contact – this may include claim resolutions and other expressions of dissatisfaction.
• Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
• Assists in the mentoring and training of new staff.
• Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal).
• Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.
• Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals.
• Educates providers on how to submit claims and when/where to submit a treatment plan.
• Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved.
• Informs providers and members on Magellan’s appeal process.
• Leads or participates in activities as requested that help improve Care Center performance, excellence and culture.
• Links or makes routine referrals and triage decisions not requiring clinical judgment.
• Performs necessary follow-up tasks to ensure member or provider needs are completely met.
• Provides information regarding Magellan’s in-network and out-of-network reimbursement rates and states multiple networks to providers.
• Refers callers requesting provider information to Provider Services regarding Magellan’s professional provider selection criteria and application process.
• Refers patients/EAP clients to the Magellan’s Care Management team for a provider, EAP affiliate, or Facility.
• Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers.
• Support team members and participate in team activities to help build a high-performance team.
• Thoroughly documents customers’ comments/information and forwards required information to the appropriate staff.

Other Job Requirements

Responsibilities

• Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment.
• Responsible for meeting call handling requirements and daily telephone standards as set forth by management.
• Must agree to observing service for the purpose of training and quality control.
• Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.
• Must be able to maneuver through various computer platforms while verifying information on all calls.
• Must be able to talk and type simultaneously.

General Job Information

Title

Customer Care Associate I – Remote

Grade

17

Work Experience – Required

Customer Service

Work Experience – Preferred

Education – Required

GED, High School

Education – Preferred

• Associates, Bachelors

License and Certifications – Required

License and Certifications – Preferred

Salary Range

Salary Minimum:

$31,175

Salary Maximum:

$46,765

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an inidual’s skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.

$60k per year: $30 per hour, 40 hours per week.

Our team is 100% remote and distributed across the world. We have team members in Australia, the US, Canada, Thailand, Germany, Argentina, South Africa, the UK, and Romania. It doesn't matter where you live or what time zone you're in.

Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.

**

We are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don't feel like working and take the day off without telling anyone.

We aim to be as asynchronous as possible. We hate meetings, live chat, Slack, etc because it causes interruptions. You will have a list of prioritized tasks assigned to you, and we'll do our absolute best to leave you alone so that you can work on them in peace on your own time.

These do a good job describing how we work:

• https://www.youtube.com/watch?v=fXdsmvaXx78
• https://world.hey.com/jason/the-presence-prison-69608e0f

As a remote company, it's important to us to keep a strong line between our personal life and our work. Some places like to tell their employees they are joining a family. They have regular events unrelated to work like social chat rooms, hangouts over Zoom, etc. This is just another way for these companies to emotionally manipulate people into doing more work. You have an actual family and working with Soflyy means you can organize your work around the rest of your life, using your time as you see fit.

For most of us here, that is the primary draw. If you take a look at https://www.wpallimport.com/about/, you will notice that we have a lot of people who have worked here for many years. Our employee attrition rate is approximately zero, and we think the flexibility we offer is the primary reason.

**

• Responding to customer support inquiries
• Adding to and improving our documentation
• Aggregating customer feedback and assisting us with development/product roadmap decisions
• Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import
• Testing development versions of WP All Import and WP All Export
• Developing add-ons for WP All Import

**

The only thing we care about is the ability to provide high-quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:

• Minimum availability of 30 hours per week.
• Flawless written English.
• Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress database structure.
• At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/
• Fast and hands-on learner. Able to quickly become familiar with our software and learn new things about WordPress, PHP, and related technologies.
• Experience with WooCommerce.
• Familiarity with XML and CSV file formats and XPath.
• Debugging and troubleshooting WordPress themes and plugins by looking into their code and the database.

Title: Bilingual Contact Center Representative

Location: United States – Remote

Full-Time

OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and moreall to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable.

Position Summary/Objective

The Contact Center Representative is responsible for supporting the Benefit & Employee Services Team and utilizing Workday and Zendesk ticketing technologies. There may be language requirements for this position in addition to English. Fluency written/spoken in Spanish highly preferred.

Essential Functions/Duties/Responsibilities

• Provide professional and timely service to internal and external customers
• Effective communication skills via telephone, email and in-person
• Provide Workday platform navigation and access assistance to contact center requests.
• Support team goals for performance metrics and service level agreement statistics for all cases (written and verbal)
• Escalation of service delivery issues to on site Lead and Corporate contacts as appropriate
• Participate in ongoing training relative to the functional area
• Form strong partnerships within the department and organization
• Identify and document areas of improvement or innovation through process change or automation
• Meets or exceeds all performance standards
• Assumes other duties as assigned by Manager

Competencies

• Effective communication skills via telephone, email and in-person
• Must be willing to adapt and display positive attitude
• Ability to work independently and as part of a team
• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace
• Maintain punctuality and adherence to set schedule with extra hours as needed
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
• Analytical skills; strong research and follow up skills
• Ability to multi-task
• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule with extra hours as needed; have solid research and follow-up skills
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues

Supervisory Responsibility

This role does not have supervisory responsibilities

Qualifications and Experience

• HS Diploma required
• 1-2 years of customer service or related experience and/or training
• Must have ability to learn basic Employee Self Service functionality for Workday platform
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc)
• See summary for language preferences

Preferred Skills

• Bachelor’s degree preferred

#LI-REMOTE

Customer Service Representative III- SBA (work from home)

Location _Any Location – Remote, United States

Customer Service

Job Id 1245273

Compensation Range : Starting at $16.15 an hour, contingent on previous work experience

SBA Customer Service Representative III Remote Work from Home

Position Status: Full-Time

Shift for training: 8am-8pm EST

Wages: Starting at $16.15, per hour, contingent on previous contact center experience

Staples is business to business. You’re what binds us together

Join our Staples Business Advantage Customer Service Team.

Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer’s situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources. Representatives focus on exceeding expectations of customers and delivering an effortless experience. The opportunity to make it right for our customers is why our team is among the most important in the organization.

What you’ll be doing

• Routinely interact with customers, sellers and other teams who require assistance or direction resolving issues that are typically more complex or escalated
• Perform research and determine optimal resolution
• Collaborate with multiple teams (internal and external)
• Document details related to the nature of customer contacts
• Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards

What you bring to the table

• Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience
• Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need
• Effective communicator with a erse customer base that requires active listening and flawless follow-through
• Demonstrates resiliency and positivity when faced with adverse or difficult situations

Qualifications :

Basic Qualifications

• 2+ years customer service experience required
• Distraction-free, designated workspace/home office
• High Speed Internet
• Ability to perform basic equipment troubleshooting and PC/hardware set up
• Ability to work an 8-hour shift within the hours of 8 am through 8 pm Eastern Time, Monday-Friday.
• Availability to attend approximately six weeks of virtual training starting March 27, 2023

Preferred Qualifications

• 2+ years inbound contact center experience within the past 5 years
• High School Diploma or GED
• Previous work from home experience
• Experience with a variety of order management, CRM and contact center technologies

We Offer

• Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center
• PTO and Holiday Schedule, Online and Retail Discounts, Company Match 401k, Physical and Mental Health Wellness program and more!

Staples believes Inclusion is a verb and we encourage ersity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

JUNIOR KUNDENBETREUUNG

Wir suchen eine/n engagierte/n Mitarbeiter/in für unser Kundensupport-Team. Sie werden die erste Anlaufstelle für Kunden mit technischen Problemen sein und schnelle und effektive Lösungen anbieten, um unsere Kunden zufriedenzustellen.

WER SIND WIR?

Wir sind ZenOwn, ein preisgekröntes Schweizer Start-up mit einem über ganz Europa verteilten Team. Wir erfinden das Erlebnis nach dem Kauf neu durch B2B2C SaaS und B2B2C Insurtech-Lösungen. Wir werden von renommierten europäischen VCs und Business Angels unterstützt und sind Teil eines der weltweit renommiertesten Accelerators, Plug & Play, die bereits Google, Dropbox, N26 und viele andere unterstützt haben. Wir erweitern das Team, um an einer disruptive Insurtech-Lösung zu arbeiten…

‍## WIR SUCHEN EINEN TOP-PERFORMER

• Ein echtes Interesse an Tech hat und sich mit der ehrgeizigen Mission von ZenOwn identifiziert
• Wir erfordern keine Vorkenntnisse im Kundensupport, aber die Fähigkeit, kritisch zu denken, Probleme zu lösen und fundierte Entscheidungen zu treffen
• Starke technische Fähigkeiten, mit Erfahrung in der Fehlersuche und Lösung von technischen Probleme
• Erfreut sich an dynamische, alles-ist-möglich-Atmosphäre eines Start-ups, ist ein Selbststarter und selbstständig arbeiten kann
• Fähig in einem schnelllebigen, dynamischen Umfeld zu arbeiten
• Bachelor oder gleichwertige Erfahrung in einem verwandten Bereich
• Ist fließend in Englisch und Deutsch

WAS WIR BIETEN:

• Konkurrenzfähiges Gehalt je nach Erfahrung
• Karrieremöglichkeiten, da wir in ganz Europa expandieren
• Gestalten Sie ein schnell wachsendes, internationales Start-up-Unternehmen entscheidend mit und werden Sie von einem erfahrenen Team unterstützt
• Spannende und herausfordernde Arbeit, die das Leben unserer Kunden wirklich verändert
• Verschiedene Lern- und Entwicklungsmöglichkeiten zur Verbesserung Ihres Kundensupports und Geschäftsentwicklung
• Flexibilität des Standorts - die Stelle ist vollständig dezentralisiert, mit regelmäßigen Zusammenkünften im Unternehmen

HAUPTAUFGABEN:

• Hauptansprechpartner für Kunden mit technischen Problemen, Bereitstellung von schnelle und effektive Lösungen
• Fehlersuche und -diagnose bei technischen Problemen unter Verwendung einer Reihe von Tools und Techniken um Probleme so schnell wie möglich zu lösen
• Sie kommunizieren klar und effektiv mit Kunden, sowohl mündlich als auch schriftlich, um technische Unterstützung und Anleitung zu geben
• Sie dokumentieren Kundeninteraktionen und Problemlösungen in klarer und präziser Form
• Kontinuierliche Überwachung der Kundenzufriedenheit und des Kundenfeedbacks sowie Ermittlung von Möglichkeiten für Verbesserungen
• Zusammenarbeit mit anderen Teams, einschließlich Produktentwicklung und Engineering, um komplexe technische Probleme zu lösen und die Kundenzufriedenheit zu steigern
• Halten Sie sich über neue Produkte und Funktionen auf dem Laufenden und schulen und unterstützen Kunden je nach Bedarf

INTERESSIERT?

Wenn es Ihnen am Herzen liegt, Kunden zum Erfolg zu verhelfen, und Sie nachweislich herausragenden technischen Support zu leisten, möchten wir von Ihnen hören. Bitte senden Sie Ihren Lebenslauf und Anschreiben an “Junior Customer Support” und geben Sie in der Betreffzeile der E-Mail Ihren Namen an.

[email protected]

HashiCorp is hiring a remote Associate Customer Success Manager II. This is a full-time position that can be done remotely anywhere in India.

HashiCorp - Cloud infrastructure automation.

Octopus Deploy is hiring a remote Manager, Global Customer Success. This is a full-time position that can be done remotely anywhere in the United States.

Octopus Deploy - An automated deployment and release management tool.

vidIQ is hiring a remote Creator Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

vidIQ - Chrome extension for YouTube video creators.

Billing Customer Care Specialist – Remote US Locations

Location WFH, United States of America

Job Id 325881

About Lumen

The Role

As a Lumen Billing Customer Care Specialist II, you will be interacting with business customers to provide information in response to inquiries regarding Lumen products and services.

The Main Responsibilities

• Principal billing consultant for pooled customer base, analyze and resolve all billing related issues for pooled customers
• Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience
• Collaborate with the customer, sales and other internal departments to resolve routine billing related issues, such as any billing inquiry and dispute issues within the customer’s established service level agreements Research and resolve customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues
• Consult with managers or senior staff members on non-routine issues
• Engage other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters
• Provide status updates to billing management for aging tickets and other reports as requested

What We Look For in a Candidate

• High School Diploma/GED or 1 year of relevant job experience with similar essential duties Preferred Education, Skills and Experience
• Experience: 2 yrs
• Education Level: High School/GED, Associate degree preferred
• Field Of Study: Finance/Accounting/Telecom
• A combination of education and experience is acceptable
• Attention to detail with good organizational capabilities
• Ability to prioritize with good time management skills
• 1+ years experience in a telecommunications billing environment.
• Must be knowledgeable with MS Office Suite, primarily Microsoft Excel
• Excellent analytical, communication (verbal and written) and organizational skills.
• Ability to prioritize issues in a timely, efficient manner and manage a cyclical workload.
• Ability to understand and utilize multiple systems for billing and dispute management.
• Must be proactive, detailed orientated, and work in a fast-paced environment. Good customer service focus and experience

What to Expect Next

Requisition #: 325881

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer

Salary Range

Salary Min :

42120

Salary Max :

93840

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Inidual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Title: Consumer Relations Specialist

Location: US National

Remote, United States

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

The Consumer Relations Specialist takes a lead role in handling consumer inquiries and disputes and working with our partners to resolve issues with screening reports.

Ideal candidates have a passion for customer satisfaction, an affinity for detail, a record of independent action and excellent judgment, and an understanding of the importance and impact of working in a highly regulated environment.

We love where we work, and you can, too.

What You’ll Do

• Play a lead consumer-facing role – answer phones, emails, and case requests as the first line of contact for consumer requests. Assist the consumer by providing an empathetic and helpful response, representing AppFolio professionally.
• Understand and comply with all relevant laws and regulations related to the background screening industry and AppFolio’s screening business
• Prioritize cases as necessary; effectively manage a full caseload and queue
• Meet all timelines and compliance requirements
• Develop and build relationships with partners and internal teams to ensure smooth dispute processes
• Liaise closely with team members (both direct and broader) to build strong internal relationships and broaden the knowledge base
• Ensure the confidentiality and privacy of personally identifiable information
• Assist in the development of policies and procedures
• Gain detailed knowledge of AppFolio’s screening product and a basic understanding of the broader product
• Exemplify and represent AppFolio’s values and initiatives
• Lean into challenges; act as a positive and constructive influencer and team member

What We’re Looking For

• Exceptional customer service and ability to handle difficult conversations, both internally and externally, in a graceful, courteous, and constructive manner
• Ability to work in a highly regulated environment and maintain compliance
• Excellent written and verbal communication skills; a meticulous eye for detail and proofreading
• Ability to work with flexibility and agility in a fast-paced environment while keeping a positive and curious attitude
• Proven ability to handle multiple concurrent projects and complete tasks on time with precision, using independent judgment to accomplish goals
• Ability to follow through on tasks until completed
• Spanish speaking desirable

Must-Haves

• 1+ years related professional experience (e.g., consumer-facing experience)
• 1+ years of SalesForce-related experience
• 1+ years of phone answering software experience (Example; Contivio, Dial Pad, or Momentum)
• Ability to complete the FCRA Basic Certificate Program
• BA/BS degree or equivalent work experience required

Compensation & Benefits

Regular full-time employees are eligible for benefits including but not limited to:

• Paid Time Off (PTO)
• Medical, dental, and vision benefits
• Long-term and short-term disability insurance
• 401(k)
• Wellness benefits

Interns / full-time temporary / eligible variable hour employees are eligible for benefits including but not limited to:

• Medical
• 401(k)
• Wellness benefits

Claims Representative

locations

Remote – US

Scottsdale

Charleston

time type

Full time

job requisition id

R1813

About the role.

The Claims Representative is a key member of the claims team reporting to the Casualty Manager or Team Leader. The primary goal of this position is to deliver flawless service to our members and independent agency partners. This person will handle first and third party claims in a quality manner and meet our high standards of accuracy, efficiency, quality customer service and regulatory compliance.

What you’ll do.

• Resolving claims and responding to inquiries involving members, agents, vendors (independent adjusters/appraisers, salvage, roadside assistance, and rental car agencies).
• Being the first notice of loss for a claim assignment from our valued members.
• Handling 1st & 3rd party auto physical damage claims, including losses of disputed liability, without 3rd party bodily injury exposure.
• Handling subrogation on closed files.
• Making appropriate coverage determinations, reserving and resolving claims within prescribed authority levels, and handling status updates with agents and members, all with a focus on timeliness.
• Appropriately managing vendor activities.
• Processing transactions in claim and policy administration system; inputting claim data for reporting purposes.

What we’re looking for.

• You have 1+ years of direct Property and Casualty Insurance experience.
• You are experienced in handling auto physical damage claims.
• You have prior experience in a fast paced environment, where multitasking and organizational skills were required.
• You have a working knowledge of excel, word, and email applications.
• You are experienced within the high net worth industry a plus.
• You have a Bachelor’s degree (preferred).
• Your interpersonal, listening, written, and oral communication skills are excellent.
• You are highly detailed and organized, capable of prioritizing multiple tasks and assuring consistently high levels of accuracy.
• You have an ability to demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility.
• You are an agile learner who can quickly absorb information and apply it to current business situations.

Hiring Epic Executive Assistants (remote)

We are looking for experienced Executive Assistants to work with high-level entrepreneurs and business owners in US Time zones.

Atlas Assistants helps entrepreneurs and their teams do more of the work they love by finding perfect assistants to support them in their life and business.

→ Do more of the work they need to do but don’t have time for

→ Work less, and take the space to enjoy life more

→ Spending quality time with family

→ Working on themselves

🔥As an Atlas Assistants EA, you’ll be matched  with companies to help the business owner stay organized and prioritize, so they can focus on growing the business.

👉What you can expect from your day to day:

• Handle client communication, email follow-ups, and sort the executive’s email inbox

• Manage calendar, double bookings, and all scheduling and rescheduling

• Prioritize tasks & help the CEO work more efficiently

• Think critically in order to foresee future administrative tasks which the executive team will need to do and proactively complete those tasks

• Establish clear and specific timelines for the completion of tasks to ensure that all deadlines can be met

• Coordinate the CEO’s travel arrangements

• Effectively organize, track and communicate with the team about all future, ongoing and completed tasks (help with accountability)

• Provide end-of-day reports (differs based on business) to the owner and the team

• Special projects - things that come up that will distract the executive. Projects might include:

  • Put together job descriptions for video editors

  • Manage content calendars for posting

  • Review social media videos

  • Help out with building out new training for EAs

  • Create new onboarding materials for new hires

  • Organizing and cleaning up spreadsheets and presentations

• Do any other EA tasks as needed

👉About you:

To be a successful candidate, you need:

• Experience as an Executive Assistant or experience with managing other people in an operational capacity.

• Experience working with a CEO that has run at least a seven-figure company or multiple companies.

• Experience with marketing and operational KPIs. 

  • You must have experience reporting on KPIs working with various team members

  • understanding why the company is tracking them and the overall impact on the business. 

  • Experience working with data dashboards 

• Experience building and optimizing SOPs.

• Experience within a fast-growing environment and willingness to work in a company where things are rapidly changing - one day is not like the next!

• Understanding of organizational structure and charts, and how larger companies work (the company is now at 20 employees and growing!).

• Ability to handle A LOT of feedback at a relatively fast pace, with the eagerness to thrive and really get there.

• Self-starter attitude with a willingness to solve problems independently.

• Experience working with GSuite. (Docs, sheets, slides, etc)

• High attention to detail, OCD is celebrated here! (The secret code for this application is TP204.)

• Tech Savviness - Capacity to learn new technologies

• Experience working with various project management tools such as Clickup or Asana 

BONUS if you have:

• Experience with organic social media management.

• Understanding of Social Media Platforms (TikTok, Instagram).

• Experience with click funnels, Active Campaign, YouTube management, or experience working with influencers.

Does this role sound like you? If so, we welcome you to apply!

👉What’s in it for you?

Here are the benefits:

• $7 - $20* per hour (negotiable based on past experience)

• Full-time or part-time

• Fully remote

• Potential to advance to the Chief of Staff/Operations Manager

• Salary increases based on performance

🔥We will support you each step of the way… 

• During the onboarding process, you’ll access our EA training program, where you’ll learn our best practices and receive consistent feedback to help you improve. You’ll have our full support until you are comfortable with taking on more tasks and working on your own :)

• This can be a full-time or a part-time role, with some flexibility when it comes to working hours, which means you can arrange your own schedule with the CEO.

• This role comes with tons of opportunities for growth, both personally and professionally. EAs are often the most promoted role in the organization, our intention is to help you with your professional development to get there. 

• We host mentorship calls every 2 weeks where you will meet and grow with our other EAs, and learn new skills. We teach new ways to support your clients, new tech, trends, and receive coaching on things you are facing in your world. Recent topics have included: Self care for the EA, how to leverage Canva, Zapier, and how to help your client manage their calendar with their priorities and top goals. 

• You’ll have access to our  dedicated team of support you can reach out to any time you need help on the job. 

*Please note that this is a contract position and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

Atlas CORE Values are:

✅ 100% Responsibility

✅ Integrity

✅ Growth

✅ Courageous Communication

✅ Master & Mentor

Proactive Resourcefulness

✅ 100% Responsibility: Take ownership over what is yours, and do not place blame on others. You see everything through that you have committed to. Respect the point of view of your team mates, and remember that we are working towards the same common goal. We don’t play the blame game here!

✅ Integrity: The goal is to be in integrity 80% of the time. Honor your commitments. Be truthful to both yourself and others. 

✅ Growth: Growth over comfort, 100% of the time. When you start to choose comfort, you will naturally plateau in life. Seek growth with intention, and commit to living every day better than the last. 

✅ Courageous Conversations: Giving hard feedback, having hard conversations, and speaking up when we are scared is uncomfortable, but necessary for growth. 

✅ Master/ Mentor: At our core, we need to make the effort to become masters at our own craft to truly help others. 

✅ Proactive Resourcefulness: Don’t wait for validation to solve a problem you’ve identified. Help your team and speak up when you see something that needs to be done. 

https://let-us-know.typeform.com/to/KD3VYDqm

You can stop it anytime and continue at your own pace, and we will receive your answers automatically.

Please note, we have a very robust application process. Each step has been thought out with a great deal of intention. We are processing roughly 100-200+ applications PER week and our goal is to make sure we find the best candidates and find them their next business home!

We look forward to hearing from you!

All the best!

Aleksandra Kovačević

Lead Recruiter

Atlas Assistants

Salary and compensation

Benefits

🎅 We hire old (and young)

GitLab is hiring a remote Growth Accounts Customer Success Manager, France. This is a full-time position that can be done remotely anywhere in France.

GitLab - A single application for the entire DevOps lifecycle.

Customer Care Rep – Work From Home

Work From Home, USA

Cedar Rapids, Iowa

Full time

R20048965

Job Family

Customer Service

Who We Are

Transamerica has been helping people feel better about the future for more than 100 years. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. But the way we see it, our responsibility goes beyond our clients’ accounts. We’re in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. We help people prepare by providing solutions that consider the whole picture.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology).

Job Description Summary

Job Description Summary

Job Description

Responsibilities

• Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRA’s and 403(b) investments.
• Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
• Locate/research information using multiple systems/technologies.
• Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
• Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
• Learn and maintain a basic understanding of products, procedures, and systems
• Achieve department metrics and expectations
• Participate in a team based environment to achieve department goals

Qualifications

• Associate’s degree in a business field or equivalent experience
• One year of call center or customer service experience, or financial services industry experience
• Ability to communicate with customers in a professional manner, orally and in writing
• Ability to work independently and as part of a team
• Proficiency using MS Office tools

Preferred Qualifications

• Understanding of retirement products such as 401k, IRA, and 403(b)
• Ability to navigate multiple screens and systems at one time
• Previous work from home experience
• Previous financial industry experience
• Salesforce experience
• Product promotion experience

Working Conditions

• Work From home/call center environment – must have work environment with minimal distractions
• Hours of operation are 7am to 8pm CT, must be able to work any of those hours. Open availability Monday-Friday.

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules and other compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

Compensation:

The hourly for this position generally ranges between $16.00 – $20.00 an hour. This range is an estimate, based on potential qualifications and operational needs. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations.

Bonus Eligibility:

This position is also typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Inidual Performance and is at Company Discretion.

#LI-REMOTE

#IND123

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Stock Purchase Plan
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs
• Peer Recognition Program (BRAVO)

REPRESENTATIVE, CUSTOMER EXPERIENCE – REMOTE

Molina Healthcare

United States

Job ID 2017920

Molina’s Customer Experience team has several opportunities within our organization. Molina supports members and providers for different lines of businesses across multiple states. We are committed to providing excellent customer service to our members and providers.

We have competitive benefits along with a clear career path to allow growth within 6-8 months. This role is a remote position and salary will be based on experience you bring to Molina!

Molina is a fast-pace, energetic organization and is committed to caring for our customers. This role provides customer support and requires stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.

Provides product and service information, and identifies opportunities to improve our member and provider experiences

JOB DESCRIPTION

Job Summary

Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.

KNOWLEDGE/SKILLS/ABILITIES

• Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues.
• Conduct varies surveys related to health assessments and member satisfaction.
• Accurately document pertinent details related to Member or Provider calls.
• Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.
• Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
• Aptitude to listen attentively, capture relevant information, and identify Member or Provider’s inquiries and concerns.
• Capable of meeting/ exceeding inidual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.
• Able to proactively engage and collaborate with varies Internal/ External departments.
• Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.
• Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
• Ability to effectively communicate in a professionally setting.

Preferred Systems Training:

• Microsoft Office
• Genesys
• Salesforce
• Pega
• QNXT
• CRM
• Verint
• Kronos
• Microsoft Teams
• Video Conferencing
• CVS Caremark
• Availity

JOB QUALIFICATIONS

REQUIRED EDUCATION:

• HS Diploma or equivalent combination of education and experience

REQUIRED EXPERIENCE:

• 1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment

PREFERRED EDUCATION:

• Associate’s Degree or equivalent combination of education and experience

PREFERRED EXPERIENCE:

• 1-3 years

Pay Range: $12.32 – $24.02 an hour*

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

About Us

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission.

Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package.

Job Type: Full Time

Customer Support Specialist

Bellevue, WA | Raleigh, NC | Winooski, VT | Remote, USA

About the Role:

The Customer Support Specialist aids internal and external customers by providing assistance with DreamBox product questions, software features and functionality, and rostering. They are accountable for ensuring that the support experience is exceptional for all customers.

This role requires direct communication with customers via phone, email, live chat, and/or video-conferencing. Customer Support Specialists will triage and resolve customer issues whenever possible and escalate for additional technical support where needed.

What You’ll Be Doing:

• Assist customers with questions on DreamBox software via phone, email, and live chat
• Assist customers with logging in, creating or updating accounts, and adding or removing users
• Troubleshoot software and hardware issues related to DreamBox using various systems or tools
• Guide customers through questions about DreamBox lessons and teacher reports
• Guide school customers through rostering best practices
• Diagnose and troubleshoot complex issues for fast case routing
• Resolve customer payment issues
• Provide support to internal DreamBox teams
• Ensure attention to detail and high-quality documentation is provided for all support cases within our CRM tool
• Work with customers to provide an exceptional rostering and onboarding experience.
• During off-peak season (outside of Back to School), you may be required to assume projects in support of the business

About You:

• 2+ years of customer service experience
• Experience using Microsoft Office suite tools (Outlook, Word, Excel, etc.)
• Experience using a CRM (e.g. Salesforce, ZenDesk) is preferred.
• K-12 education or EdTech industry experience is a plus
• Spanish language competency is a plus
• Ability to prioritize and manage multiple tasks
• Ability to quickly learn new technology
• Ability to solve problems
• Excellent written and verbal communication skills
• Focus on customer experience, satisfaction, quality and efficiency in handling interactions
• Ability to effectively navigate ambiguity
• Must be legally authorized to work in the United States

Compensation and Benefits:

Expected base salary range for this position is $20.47 – $27.29 USD per hour based on several factors, including experience and geography. This position is also eligible for an annual incentive bonus or sales commission bonus, depending on the role, and benefits that are designed to support you & your family. If you are hired at DreamBox Learning, your final base salary compensation will be determined based on considerations such as geographic location, skills, responsibilities of the role, education, and/or relevant experience. In addition to those factors, we believe in the importance of pay equity and consider the compensation of our current team members as a part of evaluating and extending any final offer.

We are proud to offer employees and their families a comprehensive benefits package:

• Medical-Dental-Vision
• Health Care Dependent Care
• Short & Long Term Disability
• Life Insurance
• 401(k)
• FSA/HSA
• Paid Time Off – Front Loaded (4 weeks)
• Accrued Sick Time
• DreamBox “Hero Days” Volunteer Time
• Employee Assistance Program
• 9 Paid Holidays + Annual Winter Holiday Break (Typically the last week of December)

About Us:

DreamBox Learning, the leading K-12 education technology provider, is radically transforming the way the world learns. As the only dual-discipline solution rated STRONG by Johns Hopkins’ EvidenceforESSA.org in both math and reading, DreamBox provides schools with high-quality adaptive learning solutions independently proven to accelerate student growth. Built by educators for educators, DreamBox empowers teachers and district administrators with robust data analytics and content-specific professional development solutions to complement instruction. DreamBox supports over 400,000 educators and approximately 6 million students in all 50 states, the District of Columbia, Puerto Rico, and throughout the United Kingdom, Australia, Canada, and Mexico. For more information, visit https://www.dreambox.com/.

At DreamBox, we believe ersity is an essential strength. That’s why we’re committed to providing an inclusive culture, an equitable work environment, and creating the most effective educational products that celebrate the ersity in students, families, communities, and the world. We know that talent exists everywhere, but opportunity does not. Therefore, we are a proud equal opportunity and affirmative action employer, but we don’t make these commitments simply because they’re required by law. We hold ourselves to a higher standard and make these commitments so that everyone at DreamBox can bring their full selves to our important mission. Our identities matter, and in order to create a more just, equitable world, we know it begins with DreamBox being an inclusive workplace that serves as a model for that change.

Work From Home – Customer Care Specialist

locations

US-Nationwide-FIELD

time type

Full time

job requisition id

20118671

What Customer Operations Support contributes to Cardinal Health

Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.

Qualifications:

• High school diploma, GED or equivalent, or equivalent work experience, preferred
• 2-4 years experience preferred
• Prior computer experience using Microsoft Office systems required
• Customer service experience preferred
• Familiarity with call-center phone systems preferred
• Communication and active listening skills
• Excellent Phone Skills
• Quality Focused
• Keen attention to detail, especially documenting for proper information
• Capacity to navigate stressful situations with ease
• Ability to achieve daily call center metrics

Accountabilities in this Role:

The Customer Care Specialist is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day.

• Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies
• Ability to handle high call volumes day to day
• Navigate multiple computer programs throughout the workday
• Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed
• Uses provided resources/company websites to navigate customer’s concerns
• Consults with Supervisor or Team Lead on complex and unusual problems
• Ensure customer satisfaction and provide professional customer support

Soft Skills:

• Communication and active listening skills
• Keen attention to detail
• Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times
• Capacity to navigate stressful situations with ease
• Ability to achieve daily call center metrics

SHIFT: Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr.

In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated.

REMOTE DETAILS: *You will work from home, full-time.

As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.

Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable.

• If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity.

Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming.

WHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.

BENEFITS:

• Medical, Dental and Vision coverage starting Day 1
• 401K match program starting Day 1
• 23 days of Paid Time off after 90-day probation period
• Health savings account (HSA) & Flexible spending accounts (FSAs)
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado

Anticipated salary range: $16.75/hr

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Contact Center Representative – Mortgage Servicing

Work From Home United States

Full time

12239

Position Title

Contact Center Representative – Mortgage Servicing – Work from home United States

Location

Work From Home United States

Job Summary

The Customer Service Representative (CSR) will be responsible for answering inbound telephone calls from lending customers regarding questions and issues on their loans (e.g. payment information, online support, payment options, document questions). Through the course of these conversations, the CSR will also create detailed documentation to ensure inquiries are handled in an accurate and timely manner and cross-sell basic products and services.

Pay Range: $13.23 – $20.02- $24.00

Pay Range: Local Minimum Wage – $18.62 – $24.00

Job Responsibilities:

Customer Service

• Handle general customer inquiries upon completion of new hire training
• Handle up to five additional call types such as Escrow, Tax, Payoff, PMI, HELOC, or Consumer Loans upon completion of additional call type training
• Use problem solving skills, paired with knowledge of Flagstar procedures, to identify and communicate appropriate, accurate solutions to customers
• Perform and explain interest and product-related calculations
• Escalate issues to management and/or second levels appropriately
• Document case details in a thorough, accurate manner
• Capture complaint and Voice of the Customer feedback
• Document customer account maintenance requests for management and second level department review. Meet and exceed customer satisfaction expectations

Operations/Training

• Maintain familiarity with systems and applications in order to research inquiries
• Ensure familiarity with the most up-to-date policies and procedures to communicate accurate information to customers
• Complete new hire as well as required soft skills and additional call type training classes
• Complete all required eLearning classes
• Actively participate in monthly performance meetings; meet or exceed all performance metrics.
• Recognize and communicate the need for potential additions and/or modifications to current policies and procedures
• Perform additional responsibilities as assigned by management

Job Requirements:

• 1+ years of contact center and/or industry experience
• Mortgage experience preferred
• Sales experience preferred
• HS Diploma, GED or Foreign Equivalent
• Excellent verbal and written communication skills, as well as strong listening skills.
• Must have good telephone technique with well-developed customer service skills.
• Exceptional analytical and problem-solving skills and an ability to think quickly under pressure.
• Demonstrated ability to look for ways to improve and promote quality.
• Ability and willingness to work in a team environment.
• Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs.
• Ability and willingness to work the varying shifts including evenings and weekends.
• Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.

This position requires a 4 week commitment to training that begins on Monday, March 20, 2023. Alternating Saturday shifts required (7:30 AM EST to 4:00 PM EST.) If you work on Saturday, you will have a day off the following week.

Please note Mon- Friday shift times below:

9:30 am – 6:00 pm EST

10:00 am – 6:30 pm EST

10:30 am – 7:00 pm EST

11:00 am – 7:30 pm EST

11:30 am – 8:00 pm EST

Licensed Customer Service Agent

at Kin Insurance

Remote; Chicago, IL; Orlando, FL

The world has changed. Why hasn’t insurance?

Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.

Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

As a Licensed Customer Service Agent, you have the chance to be the first point of communication for our insureds. In this role, you can expect to handle questions regarding policies, payments, cancellations and other topics, as needed. You will interact with our customers however is most convenient for them, including phone, email, and chat. It is important that you are knowledgeable in the property insurance space; at this time, we are seeking applicants that currently hold an active Personal Lines insurance License.

A day in the life could include:

• Interacting with current policyholders to resolve issues, answer questions, and beyond
• Contacting customers banking institution to obtain additional details
• Creating/updating policies for customers to review
• Submitting payments in addition to issuing refunds
• Requesting any necessary documentation

I’ve got the skills but do I have the necessary ones?

• Holds an active Personal Lines Insurance license
• Have a strong technical ability
• Superior people skills and a strong empathetic nature
• Ability to work with those in distress; you can de-escalate and resolve customer concerns via phone
• Superb attention to detail (it seems obvious, but this one is important!)
• You love learning new skills and can work with tools such as G-Suite, Slack, Zoom and Kustomer
• You are flexible and coachable

Bonus Points:

• Bilingual Spanish speaker a plus, but not required
• Experience in a call center/high incoming call volume environment at plus, but not required

Shift Requirements:

• Your flexibility allows you to work one weekend shift every 6-8 weeks
• Currently staffing for the following shifts: 8a-5p CT, 8:30a-5:30p CT, 9a-6p CT

Oh, and don’t worry, we’ve got you covered!

• Medical, Dental and Vision Insurance
• Remote work and flexible work hours
• Flexible PTO policy
• Very generous equity options and 401K
• Parental Leave
• Continuing education and professional development
• Disability and Life Insurance

About Kin

In an industry that hasn’t budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product we’re making that a reality.

Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don’t just accept difference we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics.

Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of erse skills, experiences and abilities.

Production – All Levels (Campaign)

At Code and Theory, our Production team is made up of cool, calm leaders. They easily collaborate across teams of strategists, designers, copywriters, and engineers to deliver a successful project on time and on budget. They understand project risks and challenges and capably respond. They know when to raise red flags, and resolve and handle possible blockers effectively and calmly. They’re able to partner closely with clients, ensuring that guidelines are conveyed clearly, and the work progresses through to launch.

Our clients trust our Production knowledge, experience, and insight. This is an extremely proactive, hands-on, and important position within our company. We love and support initiative; we aren’t looking for an order taker.

Campaign focused members of the Production team run projects from inception through launch for a variety of platforms, including marketing, brand strategy and architecture, communications and channel planning, advertising campaigns, retail and online advertising, social media, and content creation.

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start ups alike, we crave the hardest problems to solve. With a remote-first approach to our people, we have teams distributed across North America, South America, Europe and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Mediacurrent, Rhythm, and TrueLogic.

Striving to never be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok. Curiosity and passion are at the core of who we are, coupled with a strong commitment to excellence and collaboration.

Curiosity and passion are at the core of who we are, coupled with a strong commitment to excellence and collaboration. Our team is comprised of over 1200 strategists, technologists, designers, writers, analysts, and content creators. We’re always seeking smart, driven, and forward-thinking people to join our team. If that’s you, please come talk to us.

Code and Theory is an equal opportunity employer, and we value ersity at our company. DE&I isn’t just an industry concept that we support, for us it is a mandate and a practice that we weave into everything we do, and everything we make, every single day.

Close is hiring a remote Customer Success Associate. This is a full-time position that can be done remotely anywhere in the United States.

Close - Our goal: double the productivity of every sales rep.